Medical Mutual
Industry: Health insurance company
DescriptionMedical Mutual of Ohio is an American mutual health insurance company. It is the oldest and largest health insurance company based in Cleveland, Ohio, and serves more than 1.6 million customers. Employing 2,500 people, Medical Mutual is one of the biggest employers in downtown Cleveland. Headquarters: Cleveland, Ohio, United States CEO: Rick Chiricosta (1 Feb 2009–) Number of employees: 2,500 (2013) Founded: 1934 Subsidiaries: SuperMed PPO, Type of business: Mutual organization
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Medical Mutual Employees
Healthcare Access Maryland August 2015 - Present
AGAM May 2015 - August 2015
Medical Mutual February 2010 - May 2013
Home Properties 2007 - 2010
Skills
Event Planning, Marketing Communications, Social Media Marketing, Nonprofits, Newsletters, Strategic Planning, Administrative..., Network Administration, Marketing Strategy, Mass Communication, Media Relations, Database Administration, Public Relations, Public Speaking, Policy Analysis, Women's Issues, Children's Rights, Customer Service, Social Media, Management, Microsoft Office, Editing, Social Networking, Analysis, Research, Marketing, Event Management, PowerPoint
Education
University of Baltimore 2014 — 2016
Master's Degree, Global Affairs and Human Security, 3.6 G.P.A
University of Baltimore 2012 — 2014
Bachelor's degree, Digital Communication and Media/Multimedia, 3.4 G.P.A
The Community College of Baltimore County 2008 — 2010
Associate of Arts and Sciences (AAS), Mass Communication/Media Studies
Medical Mutual January 2012 - Present
Talus Brokerage Services September 2006 - January 2012
Skills
Health Savings Accounts, Health Insurance, Sales, Insurance, Time Management, Cold Calling, Disability Insurance, Employee Benefits, Long-term Care, Team Building, Account Management, Medicare, Sales Management, Life Insurance, Healthcare, Small Business, Managed Care, Brokers, Term Life Insurance, Underwriting, COBRA, Health Care Reform, Property & Casualty..., Claim, Medicare Part D, Accident, Fixed Annuities, Benefits Administration, Whole Life, Commercial Insurance, Umbrella Insurance, PPO
Education
The Ohio State University 2001 — 2006
Bachelor of Science in Human Ecology, Consumer Affairs
Jackson High School 1998 — 2001
College Prep, 3.97
Medical Mutual June 2014 - Present
Youngstown State University August 2012 - Present
W-ise consulting Inc. June 2007 - November 2011
Skills
R, Statistical Modeling, Data Analysis, SPSS, SAS, Multivariate Statistics, SAS programming, LaTeX, Applied Mathematics, Time Series Analysis, Minitab, Quantitative Research, Mathematical Modeling, Qualitative Research, Operations Research, Mathematica, Market Research, Research, Stata, Data Mining, Matlab, Economics, Research Design, Quantitative Analytics, ArcGIS, Analysis, Focus Groups, Grant Writing, Non-profits, Policy Analysis, Program Development, Project Management, Public Policy, Social Media, Statistical Data..., Public Speaking, Survey Design, Public Health, C++ Language, Python, Hadoop, Bayesian statistics, Marketing Research, Data Collection, Linear Regression, Nonprofits, Statistics, SAS Programming
Education
Youngstown State University 2012 — 2014
Master's degree, Mathematics and Statistics
University of Cape Coast 2006 — 2010
Bachelor of Science (BSc), Statistics
Medical Mutual March 2014 - Present
Medical Mutual March 2013 - Present
Skills
Marketing Strategy, Consumer Marketing, Global Marketing, E-commerce, B2B eCommerce, Email Marketing, Email Strategy, Web Analytics, Content Management, Usability, SEO, SEM, Mobile Marketing, Digital Marketing, Social Media Marketing, Database Marketing, Multi-channel Retail, Retail Marketing, Marketing Communications, Budget Management, Budget Development, Financial Services, Vendor Management, Business Analytics, B2B, Analytics, Strategy, Strategic Partnerships, Online Marketing, Interactive Marketing, Marketing Management, Customer Acquisition, Segmentation, Marketing, Multi-channel Marketing, CRM, Web Marketing, Market Analysis, Direct Marketing, Management, Lead Generation, Leadership, Customer Retention, Direct Mail, Competitive Analysis, Product Marketing, Integrated Marketing, Digital Strategy, Salesforce.com
Education
Case Western Reserve University - Weatherhead School of Management 1997 — 1999
MBA, Marketing
The Ohio State University
BA
Group Management Services, Inc. January 2015 - Present
Mutual Health Services February 2013 - January 2015
Medical Mutual January 2012 - February 2013
Mutual Health Services October 2008 - January 2012
Ceres Group July 1998 - February 2007
Skills
Outstanding..., Customer Service, Problem Solving, Work Independently with..., Works Well in Groups, Pay Close Attention to..., High Quality Standards, Microsoft Excel, Microsoft Word, Outlook, AS400 system, Medical Terminology, Claim, Strategic Planning
Education
The University of Akron 1993 — 1997
Associate's degree, Applied Science in Medical Assisting Technology
Medina Senior High School 1984 — 1988
Medical Mutual August 2002 - Present
Assurex Global March 2002 - August 2002
Broadwing Communications August 2000 - November 2001
Fas-Track Computer Products August 1996 - April 1999
Skills
Health Insurance, Employee Benefits, Flexible Spending..., Employee Wellness..., Account Management, Project Coordination, Health Care Reform
Education
Otterbein College
Medical Mutual August 2014 - Present
Assured Partners December 2011 - August 2014
Skills
Employee Benefits, Account Management, Writing, Performing Arts, Registered Health..., Marketing, Insurance, Casualty, Commercial Insurance, Disability Insurance, Health Savings Accounts, Customer Service, Life Insurance, Team Building
Education
East High School
The University of Akron
Bachelor of Science (BS), Marketing
Medical Mutual May 2014 - Present
EdR Collegiate Housing August 2012 - August 2014
The Ohio State University January 2013 - May 2014
Skills
Health Insurance, Account Management, Life Insurance, Sales, Customer Service, Strategic Planning, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Inventory Management, Social Media, Research, Employee Benefits
Education
The Ohio State University 2010 — 2014
Bachelor's Degree, Strategic Communications, Senior
The Ohio State University 2010 — 2014
Bachelor's degree
Medical Mutual 2014 - Present
Ohio State University Comprehensive Cancer Center-James Cancer Hospital & Solove Research Institute September 2012 - June 2014
ElectroScience Laboratory at The Ohio State University August 2012 - June 2014
American Cancer Society June 2012 - August 2012
The Citizen's National Bank of Southwestern Ohio June 2011 - January 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Matlab, Event Planning, Time Management, Public Relations, Event Management
Education
The Ohio State University 2010 — 2014
Bachelor's Degree, Business Administration and Management, Marketing
HealthSpot April 2015 - Present
Medical Mutual January 2012 - April 2015
Medical Mutual of Ohio February 2011 - February 2012
Medical Mutual of Ohio 2008 - May 2011
COSE April 2006 - August 2008
ADP May 2005 - September 2006
SBC Yellow Pages September 2001 - April 2005
Nextel Communications 1999 - 2001
Skills
Health Insurance, Employee Benefits, Insurance, Account Management, Sales, Sales Management, New Business Development, Customer Service, Strategic Planning, Salesforce.com, Underwriting, B2B, Customer Satisfaction, Negotiation, Disability Insurance, Selling, Management, Direct Sales, Team Building, CRM, Marketing, Program Management, Sales Process, Recruiting, Leadership, Marketing Strategy, Sales Presentations, Cold Calling, Sales Operations, Training, Team Leadership, Contract Negotiation, Marketing Communications, Coaching, Business Development, Budgets, Customer Retention, Business Strategy, Forecasting, Health Savings Accounts, Healthcare, Small Business, Pricing, COBRA, Term Life Insurance, Strategy, Managed Care, Benefits Administration, Health Care Reform, Life Insurance
Education
The University of Akron 1990 — 1994
English Literature (British and Commonwealth)
The University of Akron
University Hospitals of Cleveland August 2012 - Present
AkzoNobel July 2012 - August 2012
Medical Mutual January 2011 - March 2012
Consultnetworx August 2010 - January 2011
Cuyahoga Community College June 2005 - June 2010
Spherion April 2004 - May 2005
Westfield Group May 2001 - April 2004
Team Office Staffing Agency March 2001 - May 2001
Alltel November 1996 - February 2001
Akron General Medical Center May 1993 - October 1996
Skills
Sourcing, recruitment, full cycle recruitment, beharioral base..., Insurance, Healthcare, Telecommunications, Applicant Tracking..., Talent Acquisition, Recruiting, Onboarding, Process Improvement, Employee Benefits, Talent Management, Vendor Management, Human Resources, Training, PeopleSoft, Coaching, Interviews, Team Building, Leadership, Customer Service, Management, Sales
Education
The University of Akron 1986 — 1991
Bachelors, Industrial Management/Human Resources
Medical Mutual September 2014 - Present
Medical Mutual May 2012 - September 2014
Ernst & Young August 1999 - May 2012
Skills
Financial Analysis, Financial Services, Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Auditing, Accounting, GAAP, US GAAP, SEC filings, Financial Accounting, CPA, Sarbanes-Oxley, Financial Audits, General Ledger, External Audit, Financial Statements, Finance, Managerial Finance, Strategic Financial..., Healthcare, Manufacturing, Cost Accounting, Variance Analysis, Assurance, Account Reconciliation, Insurance, Cash Flow
Education
The Ohio State University Fisher College of Business 1995 — 1999
BSBA, Accounting
American Academy of Dermatology February 2015 - Present
Medical Mutual August 2014 - February 2015
Medical Mutual July 2013 - August 2014
Ohio Department of Health July 2012 - May 2013
The Ohio State University August 2011 - May 2013
Saint Xavier University March 2009 - May 2011
Saint Xavier University August 2008 - May 2011
Skills
SAS, Access, Microsoft Excel, Data Analysis, Public Speaking, Databases, Research, Teaching, Statistics, Calculus, Algebra
Education
The Ohio State University 2011 — 2013
Master of Science (M.S.), Mathematics with Specialization in Mathematical Biosciences
Saint Xavier University 2007 — 2011
B.S., Mathematics
UnitedHealth Group July 2015 - Present
UnitedHealth Group August 2014 - Present
UnitedHealth Group January 2009 - Present
UnitedHealthcare January 2009 - Present
Medical Mutual August 2007 - January 2009
Footlocker January 2003 - March 2007
Skills
Access, Analysis, Claim, Customer Service, Employee Benefits, Health Insurance, Healthcare, Insurance, Leadership, Managed Care, Management, Marketing, Medicare, Microsoft Excel, New Business Development, Process Improvement, Policy, Program Management, Proposal Writing, Sales, Team Building, Underwriting, Research
Education
University of Phoenix 2009 — 2011
MBA, Healthcare Managment
University of Phoenix 2009 — 2011
Master's, Business Administration/ Healthcare Management
The Ohio State University 2002 — 2007
Bachelors of Science, Health Sciences concentration in Health Managment
2002-2007 The Ohio State University
Bachelor's of Science, Health Sciences/Health Management
Medical Mutual January 1993 - Present
National City Bank 1982 - 1992
Republic Steel Corporation 1976 - 1982
Richmond Heights High School August 1974 - June 1976
Education
University of Massachusetts, Amherst 1970 — 1974
BS, Mathematics
Pontoon Solutions June 2015 - Present
Medical Mutual January 2013 - August 2014
Ivy Bridge College of Tiffin University October 2011 - November 2012
Universal Marketing Group April 2010 - June 2011
Buckeye Cablevision November 2007 - June 2009
Talent Track March 2005 - June 2006
Skills
Training, Management, Human Resources, Customer Service, Networking, Higher Education, Technical Support, Resume Writing, Recruiting, Databases, Interviews, College Recruiting, Time Management, Outlook, Microsoft Office, Career Counseling, Data Entry, Staff Development, Employee Relations, Teamwork, Microsoft Excel, Event Planning, Invoicing, Research, Social Networking, Call Centers, Employee Benefits
Education
Lourdes College 2010 — 2011
Human Resources Management, Human Resources Management
Davis College 2005 — 2010
Associate of Science (A.S.) - two minors, Business Management Degree - Minored in Interior Design - Human Resources and Payroll Accounting
The Ohio State University 2002 — 2003
Career Exploration/Awareness Skills
Medical Mutual May 2015 - Present
MC Sign Company January 2014 - May 2015
MC Sign Company August 2012 - June 2013
Skills
Home Based Business, Team Building, Coaching, Direct Sales, Sales, Training, Marketing, Customer Service, Process Improvement, Retail, Customer Satisfaction
Education
Ohio Wesleyan University 2002 — 2006
Bachelor of Arts (BA), Psychology
Medical Mutual February 2015 - Present
MRI Software LLC January 2013 - February 2015
Bostonpost Technology, a Part of MRI Software, LLC October 2011 - January 2013
Bostonpost Technology August 2010 - October 2011
Bostonpost Technology June 2009 - August 2010
Saint Anselm College July 2007 - July 2009
Kid's Café September 2008 - December 2008
Skills
Salesforce.com, Research, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Training, Strategic Planning, Market Research, Negotiation, Team Leadership, Product Management, Leadership, Data Analysis, Process Improvement, Account Management, Management, Selling, Program Management, Contract Negotiation, SaaS, Access, Business Analysis, Analysis, CRM, PowerPoint, Team Building, Microsoft Word, Budgets, New Business Development, Marketing, Marketing Communications, Financial Analysis, Marketing Strategy, Cross-functional Team..., Strategic Partnerships
Education
Saint Anselm College 2005 — 2009
Bachelor of Arts; Science, International Relations
Blue Cross Blue Shield of Massachusetts January 2015 - Present
Medical Mutual January 2012 - October 2014
Signature of Solon Country Club 2007 - 2011
Skills
Underwriting, Health Insurance, Insurance, Microsoft Excel, Microsoft Office, Actuarial Exams, Large-scale Data..., Group Benefit Plans, Reconciling Reports, Microsoft Access, Employee Training, Gap Analysis, SharePoint, MS Excel Pivot Tables, V Lookups, Healthcare Information..., Process Optimization, Financial Analysis, Access
Education
The Ohio State University 2007 — 2011
Bachelor of Science, Economics
Solon High School 2003 — 2007
Medical Mutual October 2014 - Present
Knorr-Bremse June 2014 - October 2014
Medical Mutual May 2014 - June 2014
ShurTech Brands, LLC February 2012 - April 2014
Shurtape Technologies, LLC February 2012 - April 2014
American Greetings September 2005 - February 2012
The Workplace Group February 2005 - July 2005
Staffing Firm January 2004 - February 2005
Education
Elyria Catholic
The Ohio State University
Bachelor's, Sociology and Criminology
Appliance Center of Toledo,Inc. September 2003 - Present
Medical Mutual January 1998 - January 1999
Appliance Center September 1985 - January 1997
Skills
Account Management, Finance Manager, Bookkeeping, Inventory Control, Customer Service, Process co-op claims, Customer Satisfaction, Process Improvement
Education
Owens Community College 1983 — 1985
Associate's degree, Accounting
E.L. Bowsher High School 1980 — 1983
High School Diploma, Graduated in 3 years- majored in Mathematics
Medical Mutual June 2015 - Present
Cohen & Company January 2014 - July 2015
Summa Health System August 2012 - January 2014
Cleveland Clinic May 2010 - August 2012
Cleveland Clinic May 2007 - May 2010
Skills
Accounting, Tax, Financial Reporting, Corporate Budgeting, Non-profits, Endowment Funds, Treasury Services, Financial Analysis, PeopleSoft, Journal Entries, Microsoft Excel, GAAP, Financial Accounting, General Ledger, Tax Preparation, Auditing, Cost Accounting, Internal Controls, Nonprofits
Education
The University of Akron 2011 — 2013
Master's degree, Taxation
The University of Akron 2005 — 2010
Bachelor of Science (B.S.), Accounting
Medical Mutual February 2013 - Present
D&D Call Center Consulting September 2012 - Present
Revenue Group January 2012 - June 2012
Terminix March 2010 - March 2012
AT&T, SBC, Ameritech 1997 - 2008
Skills
Negotiation, Call Center, Coaching, Customer Service, Team Building, Team Management, Building Relationships, Labor Relations, Communication, Marketing Communications, Hiring Practices, Training, Sales Management, sales, Leadership Development, Process Improvement, Performance Management, Solution Implementation, Sales, Outsourcing, BPO, Procurement, Procedure Development, Call Centers, Telecommunications, Marketing Strategy, Direct Sales, Leadership, Management, Recruiting, B2B, Customer Retention, Sales Operations, Customer Satisfaction, Operations Management, Business Development, Strategic Planning, Business Strategy, Change Management, Sales Process, Business Planning, Customer Experience, Team Leadership, Vendor Management, Employee Training, New Business Development, Account Management, Cross-functional Team..., Selling, Salesforce.com
Education
The University of Akron 1986 — 1990
Buchtel
Medical Mutual of Ohio October 2011 - Present
Medical Mutual January 2010 - October 2011
Medical Mutual December 2008 - January 2010
Skills
Health Insurance, Disability Insurance, Term Life Insurance, Life Insurance, Health Savings Accounts, Employee Benefits, Brokers, Account Management
Education
Ohio Wesleyan University 2003 — 2005
Economics
Dublin Coffman High School 2000 — 2003
PetSmart April 2015 - Present
Aramark August 2014 - March 2015
Maritz February 2014 - May 2014
St. John's Jesuit High School & Academy November 2013 - May 2014
Peter D. Hart Research Associates April 2013 - December 2013
FedEx Ground September 2012 - April 2013
Medical Mutual May 2012 - August 2012
St. John's Jesuit High School and Academy November 2009 - June 2012
Skills
PowerPoint, Teamwork, Community Outreach, Leadership, Microsoft Word, Fundraising, Microsoft Office, Microsoft Excel, Critical Thinking, Computer Proficiency, Prompt
Education
Owens Community College 2015 — 2016
Concentration in teaching, Sophomore
Owens Community College 2012 — 2016
Bachelor's Degree, Pre-Nursing Studies
Medical Mutual August 2013 - Present
Cleveland State Law Review August 2011 - May 2013
Walter & Haverfield January 2013 - April 2013
Baker & Hostetler LLP May 2012 - August 2012
United States District Court for the Northern District of Ohio August 2011 - December 2011
National Labor Relations Board, Region 8 June 2011 - August 2011
Cleveland Police, Office of the Chief June 2010 - August 2010
Skills
Blogging, Legal Research, Westlaw, Civil Litigation, Editing, Healthcare, Legal Writing, Nonprofits, Public Speaking, Research
Education
Cleveland State University - Cleveland-Marshall College of Law 2011 — 2013
JD, Law
University of Michigan 2005 — 2009
BA, Psychology
Medical Mutual September 2014 - Present
Courtney's Cakery August 2013 - Present
Office Team July 2014 - August 2014
malcolm meats/ owned by Sysco corporation 2010 - July 2014
Tri-State Expedited October 1998 - January 2002
The Toledo Club February 1998 - September 1998
Ahemd's steakhouse 1996 - 1998
Skills
Time Management, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Microsoft Office, Retail, Event Planning, Phone Skills, Process Scheduler, Accounting, Fast Learner, Marketing, Accounts Payable, Training, Invoicing, Account Management, Social Networking, Windows, Office Administration, Customer Satisfaction
Education
St Ursula academy 1993 — 1994
Clay high school 1990 — 1992
Owens Community College
Medical Mutual September 2012 - Present
Malcolm Pirnie /Arcadis Inc February 2008 - October 2011
The University of Akron January 2007 - February 2008
Maison de la Reussite October 2005 - July 2006
Saipem-sa June 2004 - October 2004
UNESCO June 2003 - October 2003
Skills
VBA, HTML, JavaScript, XML, VB.NET, Python, ColdFusion, C#, Software Development, T-SQL, Data Entry, Prolog, Lisp, SQL, Programming, Visual Basic, Access, GIS, ArcGIS, SQL Server, Databases, Visio, Database Design, Linux, Data Analysis, Analysis, Windows, Application Development, Microsoft Office, Technical Writing, Database Management, C, Excel, Unix, Testing, Data Management, Web Services, ESRI, Documentations, Documentum, Translation, Presentations, Teaching, Teamwork, Team Leadership, Maplex, Microsoft Excel, Database Admin, Cartography, Microsoft SQL Server
Education
The University of Akron 2006 — 2008
M.A, Urban Planning
The University of Akron 2006 — 2008
Graduate Certificate, Geographic Information Science (GIS)
Université Vincennes-Saint-Denis (Paris VIII) 2001 — 2005
B.Sc (Licence), Computer Science, Minor in Linguistics
Université Vincennes-Saint-Denis (Paris VIII) 2001 — 2003
DEUG, Mathematics, Computer Science & Linguistics
Université Paris Sorbonne (Paris IV) 2001 — 2001
Diploma, French Language and Civilization
Medical Mutual August 2014 - Present
Medical Mutual June 2012 - August 2014
HCSC November 2005 - May 2012
Blue Cross Blue Shield of Texas July 2002 - November 2005
Blue Cross Blue Shield of Texas June 1992 - June 2002
BCBSTX 1988 - 1992
Skills
Insurance, Health Insurance, Risk Management, Health Savings Accounts, Training, Employee Benefits, Management, Underwriting, Managed Care, New Business Development, Sales
Education
The University of Dallas 1983 — 1988
B.S.
Medical Mutual February 2015 - Present
Cleveland Clinic April 2013 - February 2015
Cleveland Clinic March 2008 - April 2013
Progressive Insurance 2003 - 2008
Computer Associates 1999 - 2003
Skills
Process Improvement, CISA, Business Analysis, SDLC, Business Continuity, Information Security, CISSP, Disaster Recovery, SharePoint, IT Management, CRISC, Change Management, IT Audit, Security, Information Technology, HIPAA, ITIL, Healthcare Information...
Education
Weatherhead School of Management at Case Western Reserve University 1998 — 1999
MBA
Universitatea Tehnică din Cluj-Napoca 1987 — 1992
Engineering, Electronics
IMC Budapest
Liceul de Informatica, Cluj-Napoca
Valley Christian Academy July 2014 - Present
Ambassadors Football (Ambassadors in Sport) November 2012 - Present
GeigerClan December 2000 - Present
Medical Mutual 1998 - 2000
The Chandler Group of Companies 1997 - 1998
North American Benefits Network 1995 - 1997
Education
The University of Akron 1989 — 1993
Bachelor of Science (B.S.), Secondary Education and Teaching
Gross Builders June 2014 - Present
Stan Hywet Hall & Gardens May 2012 - June 2014
Medical Mutual May 2013 - July 2013
Skills
Customer Service, Music, Hospitality, Oil & Gas Industry, Microsoft Excel, Microsoft Word, Teamwork, Team Leadership, Access, Time Management, Accounting, Public Speaking, Financial Accounting, PowerPoint, Leadership, Research
Education
The University of Akron 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting
The University of Akron 2009 — 2014
Bachelor of Science in Accounting, Accounting
KBS - Kellermeyer Building Services, LLC May 2014 - Present
Ivy Bridge College February 2013 - August 2013
Medical Mutual June 2010 - February 2013
Verizon January 2008 - April 2010
Schindler Elevator Corporation (U.S.) October 2003 - July 2007
Skills
Accounts Payable, Accounts Receivable, Auditing, Customer Service, Microsoft Office, Outlook, Process Improvement, Microsoft Excel, Data Entry, Time Management, Contract Negotiation, Leadership, Employee Benefits, Insurance, Management, Training, Troubleshooting, Invoicing, Team Leadership, Analysis, Call Centers, Problem Solving
Education
Owens Community College 2013 — 2016
Associate's Degree, Business Administration and Management, General, 3.85 G.P.A
Devon Health Services; Consilium LLC; Premier Network June 2010 - Present
AC Consulting Services Inc. 2013 - 2015
Medical Mutual of Ohio July 2007 - May 2010
Medical Mutual of Ohio July 2005 - July 2007
Medical Mutual of Ohio May 2000 - July 2005
Medical Mutual of Ohio May 1995 - May 2000
Medical Mutual May 1989 - May 1995
Skills
Mergers, Competitive Analysis, Life Insurance, Managed Care, Medicare, Health Insurance, Insurance, Healthcare, Employee Benefits, HIPAA, Healthcare Management, Claim, Hospitals, Account Management, Strategic Planning, Process Improvement, Sales, Team Building, New Business Development, Negotiation, Leadership, CRM, Coaching, Access, Mergers & Acquisitions, Customer Service, Provider Relations, Network Development, Health Savings Accounts, PPO, Health Care Reform, Healthcare Information..., Healthcare Industry, Medicaid, Workers Compensation, Healthcare Consulting, Benefits Administration, Underwriting, Health Policy
Education
Rockhurst University 2005 — 2007
Masters Business Administration, Finance
University of Toledo 1985 — 1991
Bachelor, Business Administration and Management, General
KeyBank May 2015 - Present
Federal Reserve Bank of Cleveland May 2014 - May 2015
Ohio Department of Health September 2013 - May 2014
Medical Mutual April 2013 - September 2013
State Street April 2012 - May 2013
St. Jude Children's Research Hospital October 2011 - April 2012
Hilton Worldwide October 2010 - October 2011
Memphis Bioworks Foundation May 2010 - October 2010
University of Memphis August 2007 - May 2010
Livestock Nutrition Center (LLC) May 2009 - September 2009
Skills
Business Analysis, Analysis, Data Analysis, Project Management, Team Building, Market Research, Microsoft Office, Requirements Analysis, User Acceptance Testing, Agile Methodologies, SDLC, UML Tools, Sparx Enterprise..., Basel II, Cross Functional Team..., Forecasting, Waterfall, Business Strategy, Data Sourcing Projects, Public Speaking, Salesforce.com..., Marketing, Strategic Planning, Team Leadership, Sales, Salesforce.com, SPSS, Requirement..., Requirements Gathering, System Requirements, Functional..., Functional Design, Apex Data Loader, UAT coordination, Black Box Testing, Call Center, Customer-facing, Agile Testing, Scrum, Databases, Visio, SharePoint, Access, Quality Assurance, Software Documentation, Business Requirements, UML, Systems Analysis, MS Project, Persona
Education
The University of Memphis 2007 — 2010
Master of Business Administration (MBA), Management of Information Systems; Marketing
The University of Memphis 2010 — 2010
Graduate Certificate in Management Software Development and Testing, Management Information Systems
The Ohio State University Medical Center May 2012 - May 2013
Vanderbilt Student Volunteers for Science August 2008 - May 2012
Dialysis Clinic, Inc. May 2011 - July 2011
Medical Mutual May 2009 - July 2010
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Medical Terminology, Clinical Research, Data Entry, Teamwork, Medicine, Soccer, Spanish, Literature, Poetry, Data Analysis, Community Outreach
Education
The Ohio State University College of Medicine 2013 — 2017
Doctor of Medicine (MD)
Vanderbilt University 2008 — 2012
Bachelor of Arts (B.A.), Cellular and Molecular Biology, Spanish
Omnicare Inc. September 2015 - Present
CareSource Management Group October 2011 - September 2015
ProMedica February 2008 - October 2011
Medical Mutual June 1998 - February 2008
Skills
HIPAA, Healthcare, Managed Care, Medicaid, Medicare, Health Policy, Disease Management, HMO, Health Insurance, Healthcare Industry, Healthcare Information..., Healthcare Management, PPO, Provider Relations, Customer Service
Education
Owens Community College
Hospitality Administration/Management
Nationwide Financial November 2012 - Present
Nationwide Insurance August 2011 - November 2012
Nationwide Insurance March 2010 - August 2011
Medical Mutual June 2009 - September 2009
Skills
Microsoft Office, Quality Assurance, Quality Center, SQL, Ruby, RubyMine, Java, IBM Rational Tools, Windows & Mac operating..., C++, HTML, Unix, Flash, Software Development, HP Quality Center
Education
The Ohio State University 2007 — 2011
Bachelor of Science, Mathematics (Computer Information Science minor)
Medical Mutual March 2010 - Present
Skills
Customer Service, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Research, Team Building, Training, Strategic Planning
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations
Wright State University 2003 — 2008
Bachelor of Arts (B.A.), Communication, General
Medical Mutual May 2014 - August 2014
Hollister Co. September 2012 - January 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Leadership, Public Speaking, Facebook, Research, Customer Service, Access, Social Media, Time Management
Education
The Ohio State University - The Max M. Fisher College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), International Business, Finance
Medical Mutual June 2015 - Present
OHSU Oregon Health & Science University September 2006 - June 2015
Comus Place 2007 - 2015
Legacy Health 2003 - 2006
Skills
Epic Systems, Healthcare Information..., Informatics
Education
The University of South Dakota 1997 — 2002
Master's degree, Business Administration and Management, General
The University of South Dakota
Bachelor of Science (BS), Biology, Minor in Chemistry
Medical Mutual July 2014 - Present
Medical Mutual July 2013 - July 2014
idegy, inc. - a Boutique Merchandise Agency June 2012 - May 2013
Signature Closers, LLC January 2012 - April 2012
Skills
Insurance, Customer Service, PowerPoint, Microsoft Word, Health Insurance, Strategic Planning
Education
The Ohio State University 2009 — 2013
Bachelor of Science (B.S.), Marketing
Medical Mutual May 2015 - Present
The Ohio State University August 2014 - Present
Winans Fine Chocolates and Coffees May 2014 - August 2014
Park-Stradley Resident Hall September 2013 - May 2014
Skills
Public Speaking, Event Planning, Leadership, Marketing, Customer Service, Group Work, Microsoft Excel, Microsoft Word, PowerPoint, Cash Register, Barista Training, Time Management, Phone Etiquette, Teamwork
Education
The Ohio State University 2012 — 2016
Piqua High School 2008 — 2012
High School Diploma
Medical Mutual August 2011 - Present
Medical Mutual October 2005 - August 2011
Skills
Customer Service, Employee Benefits, Health Insurance, Insurance, Leadership, Outlook, Process Improvement, Team Building, Claim, Benefits Administration, Underwriting
Education
Chancellor University (Jack Welch Management Institute) 2008 — 2010
Master of Business Administration, Business Administration and Management, General
The Ohio State University 2000 — 2004
Bachelor of Science in Human Ecology, Family and Consumer Sciences/Human Sciences
Kaz Company September 2014 - Present
Elite Home Health Services February 2014 - Present
Various Districts November 2013 - Present
Educational Resource Center November 2011 - November 2013
Medical Mutual May 1998 - November 2011
Skills
Microsoft Office, Data Entry, Claims Management, Medical Terminology, Medical Transcription, Management, Managing Associates, Training, Customer Service, Coaching, Sales, Health Insurance, Outlook, Employee Benefits, Team Building, Microsoft Excel, Microsoft Word, Strategic Planning, Leadership, Healthcare, Leadership Development, Recruiting, Forecasting, Organizational..., Inventory Management, Event Planning, HIPAA, Nonprofits, Fundraising, Budgets, Public Speaking, Insurance, Sales Operations, Strategy, Healthcare Management, Claim, Research, Managed Care, Marketing, Time Management, Medicare, Talent Acquisition
Education
University of Phoenix 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 3.5
University of Phoenix 2003 — 2006
Bachelors of Science, Business, Management, Marketing, and Related Support Services
Shaker Heights High School 1985 — 1989
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Medical Mutual April 2014 - Present
Bognar Associates - Violand Management Associates January 2012 - April 2014
Hyland Software December 2009 - January 2012
Training and Consulting Solutions 2002 - 2009
Cleveland State University December 1997 - May 2001
Skills
Management Consulting, Strategic Planning, Leadership Development, Emotional Intelligence, High Performance Teams, Employee Engagement, 360 Feedback, Coaching, Career Development, Stress Management, Facilitation Skills, Training Design and..., Workshop Facilitation, Instructional Design, Organizational..., Personal Development, Program Management, Leadership, Strategy, Employee Training, Training, Team Leadership, Career Counseling, Management, Process Improvement, Team Building, Executive Coaching, CRM, Talent Management, Human Resources, Organizational..., Performance Management, Succession Planning, Conflict Resolution, Culture Change, Time Management, Talent Acquisition, Performance Improvement, Consulting, Employee Relations, Onboarding, Training Delivery, Change Management, Personnel Management, Interviews, Staff Development, Recruiting, Resume Writing, Organizational Design, Executive Development
Education
The University of Akron
Ph.D., Public Administration - Emphases: Organizational Communication and Behavior
The University of Akron
Master's Degree, Communication and Rhetoric
The University of Akron
Bachelor's Degree, Business and Organizational Communication
Coeur Mining, Inc. October 2014 - December 2014
Caterpillar Inc. May 2014 - October 2014
Caterpillar Inc. July 2012 - October 2014
Caterpillar Inc. July 2011 - June 2014
Caterpillar Inc. July 2011 - June 2012
Ohio College Access Network January 2010 - June 2011
Medical Mutual June 2009 - September 2009
Skills
Six Sigma, Supply Chain Management, Leadership, Process Improvement, Logistics, Cross-functional Team..., Purchasing, Analysis, SAP, Project Management, Inventory Management, Continuous Improvement, Microsoft Office, Strategic Planning, Long-term Customer..., Customer Service, Operations Management, Certified in..., Lean Manufacturing, Materials Management, Public Speaking, Presentation skills, Social Media Consulting
Education
The Ohio State University - The Max M. Fisher College of Business 2007 — 2011
BSBA, Logistics Management & International Business
Trinity High School 2003 — 2007
Medical Mutual September 2015 - Present
Equity Trust Company March 2014 - Present
Boehringer Ingelheim for Ben Venue Laboratories January 2011 - December 2013
Westfield Group/Westfield Insurance August 2007 - February 2011
Sterling Jewelers May 2005 - August 2007
Harrell's, Inc March 2003 - May 2005
New Horizons Computer Learning Centers March 1999 - August 1999
Skills
Performance Consulting, Instructional Design, Vendor Relations, Change Management, Needs Analysis, Retail, Insurance, Organizational..., Workshop Facilitation, Project Management, Employee Engagement, Leadership, Performance Management, Talent Management, Leadership Development, Strategy, Coaching, Training, Succession Planning
Education
St. Cloud State University 1987 — 1992
Bachelor of Science, International Business, Business Computer Information Systems, Economics
Sherwin Williams August 2015 - Present
TranSolutions, Inc June 2009 - Present
Sherwin Williams May 2014 - July 2015
The Ohio State University August 2012 - May 2014
DAP June 2013 - August 2013
Medical Mutual June 2012 - December 2012
Agency Insurance Company June 2010 - December 2010
Agency Holding Company June 2008 - August 2008
Skills
Access, SharePoint, Microsoft Office, Troubleshooting, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Windows 7, Windows XP Pro, Data Analysis, Outlook, Leadership, Finance, Teamwork, Information Technology, Market Research, Research, Team Leadership, Windows, Team Building
Education
The Ohio State University 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Finance
Mount Saint Joseph 2006 — 2010
Medical Mutual July 2015 - Present
Medical Mutual July 2014 - July 2015
Medical Mutual February 2013 - July 2014
Medical Mutual June 2011 - February 2013
Medical Mutual June 2010 - August 2010
Skills
Microsoft Excel, Access, SAS, SQL, Health Care Reform, Actuarial Exams, Financial Reporting, Actuarial Science, Economics, Health Insurance, Individual Health...
Education
The Ohio State University 2007 — 2011
Bachelor's degree, Actuarial Science and Economics
Hickory Farms, Inc. October 2014 - Present
Medical Mututal of Ohio May 1991 - October 2014
Medical Mutual 1991 - October 2014
Medical Mutual 1991 - October 2014
Skills
Human Resources, Employee Benefits, Payroll, Talent Management, Talent Acquisition, Applicant Tracking..., Customer Service, Employee Relations, Management, Team Building, Training, Interviews, Performance Management, Strategic Planning
Education
University of Phoenix
Bachelor of Business Administration (BBA)
Medical Mutual Senior Network AnalystMedical Mutual of Ohio2005 - Present
Education
Saint Paul University
Medical Mutual May 2015 - Present
Anthem Blue Cross and Blue Shield 2006 - April 2015
Kaiser Foundation Health Plan December 2005 - May 2006
Celaris Brokerage March 2004 - December 2005
Education
The University of Akron 1999 — 2003
B.S. Business Marketing/Management, Business
Cleveland Clinic January 2015 - Present
ENVISION RX OPTION October 2013 - January 2015
Cleveland Clinic 2015 - 2015
Cleveland Clinic 2015 - 2015
Human Arc February 2010 - July 2013
Human Arc April 2004 - February 2010
Medical Mutual October 2001 - February 2004
Medical Mutual January 1999 - October 2001
Skills
Microsoft Office, Medicaid, Healthcare Consulting, Medicare, Medical Terminology, Outlook, Performance Management, Call Centers, Team Building, Healthcare, Management, Software Documentation, Training, Leadership
Education
Ursuline College 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Medical Mutual December 2014 - Present
Progressive Insurance November 2007 - Present
Progressive Commercial Vehicle 2006 - 2007
Progressive Insurance August 2002 - February 2006
Nationwide Insurance 2005 - 2006
Progressive Insurance June 2000 - August 2002
Ernst & Young 1998 - 2000
Charter One Bank 1997 - 1998
Federal Deposit Insurance Corporation 1992 - 1998
Skills
Team Leadership, GAAP Accounting, Monthly Closing, Financial Statements, Planning Budgeting &..., Financial Analysis, Financial Modeling, Cash Management, Business Strategy, Business Analysis, SOX Compliancy, Service Based Costing, Management Reporting..., Securities Analysis, Value at Risk, Commercial Real Estate..., Asset/Liability..., Commercial Banking, Mortgage Servicing, Budgets, Risk Management, Insurance, Sarbanes-Oxley Act
Education
The University of Chicago - Booth School of Business 2002 — 2005
MBA
Medical Mutual April 2012 - Present
CUNA Mutual Group April 2007 - March 2012
USAA January 1997 - March 2007
M/A/R/C Group July 1995 - December 1996
Skills
Marketing Strategy, Brand Management, Customer Experience, Channel Optimization, Product Management, Product Development, Direct Marketing, Channel Strategy, Cross-functional Team..., Program Management, Financial Services, Insurance, Strategy, Segmentation, Process Improvement, Brand Development, E-commerce, Analytics, Management, Project Management, Leadership, Strategic Planning, Marketing Research, Marketing, Budgets, CRM, Pricing, Integrated Marketing, P&L Management, Vendor Management, Marketing Management, Product Marketing, Business Development, Competitive Analysis, Email Marketing, Market Research, Multi-channel Marketing, Database Marketing, Executive Management, Online Marketing, Market Analysis, Strategic Partnerships, Customer Retention, B2B, Customer Acquisition, Lead Generation, Start-ups, Market Planning, Marketing Communications, Digital Marketing
Education
Vanderbilt University - Owen Graduate School of Management
MBA, Marketing, Top 10%
The University of Texas at Austin
Bachelor of Arts, Government & Economics
Mutual Health Services August 2014 - Present
Medical Mutual 2012 - 2014
Safeguard Properties 2010 - 2011
Safeguard Properties 2010 - 2011
Medical College of Georgia December 2005 - October 2010
Officemax 1993 - 2005
Skills
SAP R/3, PeopleSoft, Banner, Goal-oriented..., Analysis, Integration, Business Process, Banners, Management, Leadership, Cross-functional Team..., Quality Assurance, Business Requirements, Team Leadership
Education
The University of Akron 1990 — 1994
CF 1986 — 1989
Cliffs Natural Resources March 2012 - Present
PNC Bank March 2011 - March 2012
The J.M. Smucker Company August 2010 - March 2011
Sedgwick January 2010 - August 2010
Medical Mutual September 2009 - December 2009
Sherwin-Williams Paints September 2007 - September 2009
American Century Investments September 2006 - September 2007
Westfield Group/Westfield Insurance March 2006 - August 2006
Great American Insurance April 2005 - March 2006
BMC Software March 2004 - March 2005
Skills
Business Analysis, Requirements Analysis, SDLC, Testing, Process Improvement, Quality Assurance, Change Management, ERP, Business Process, SAP, Business Intelligence, Test Planning
Education
Park University 1991 — 1993
Medical Mutual April 2009 - Present
Fifth Third Bank December 2005 - April 2009
UPS Supply Chain Solutions June 2005 - December 2005
Skills
Information Security, IT Audit, Visio, Disaster Recovery
Education
University of Cincinnati College of Business 2002 — 2005
Bachelor of Business Administration (BBA), Information Systems and Digital Business
Tiffin University 2001 — 2002
Cenpatico September 2013 - Present
Cenpatico September 2013 - Present
Medical Mutual September 2007 - August 2013
Medical Mutual October 2006 - August 2013
Medical Mutual October 2006 - September 2007
Coventry Healthcare of Georgia March 2005 - October 2006
Coventry Health Care March 2004 - October 2006
US HealthWorks March 2004 - March 2005
On Assignment Healthcare Staffing 2002 - 2003
Atlanta Women's Health Group 2001 - 2002
Skills
Managed Care, Contract Negotiation, Writing Skills, Fundraising, Hospitals, Healthcare, Access, Outlook, Health Insurance, Insurance, Management, Healthcare Management, Medicaid, Network Development, PPO, HMO, HIPAA, Provider Relations, Team Building, Training, Medicare, Physicians
Education
Shorter University 2001 — 2006
BS in Management - Master of Arts in Leadership, Management
Shorter University-School of Business
Bachelor of Science, Management
Shorter University-School of Business
Master of Arts
Medical Mutual June 2006 - Present
Skills
Primary Health Care
Education
University of Madras 1993 — 1997
Bachelor of Engineering (B.E.), Mechanical Engineering
Western Reserve Group September 2013 - Present
Sterling Jewelers July 2012 - September 2013
Nationwide Insurance September 2008 - July 2012
Medical Mutual November 2006 - September 2008
United States Air Force July 2003 - September 2006
Skills
Actuarial Science, Property & Casualty..., Actuarial Exams, Actuarial, Programming, SAS/SQL, Database Analysis, Relational Databases, Training Skills, SAS Certified Base..., Health Insurance, Data Warehousing, Data Governance, Databases, Analysis, Data Analysis
Education
United States Air Force Academy 1999 — 2003
Bachelor of Science, Minor in Mathematics
Medical Mutual June 2013 - Present
Medical Mutual January 2010 - May 2013
Antares Management Solutions July 2007 - January 2010
Ceres Group May 2003 - February 2007
Skills
Cloud Computing, SaaS, Process Improvement, SDLC, Business Analysis, IT Strategy, Vendor Management, Business Process..., Disaster Recovery, Integration, Program Management, SharePoint, Change Management, Outsourcing, Team Building, Business Intelligence
Education
Southern Illinois University, Carbondale 1981 — 1985
BA, Math & Computer Science
University of Illinois at Chicago 1980 — 1981
Proviso East
Arthur J. Gallagher & Co. August 2015 - Present
Benefits Resource Group August 2012 - August 2015
Medical Mutual October 2009 - July 2012
Caterpillar Financial 2007 - 2009
Skills
Credit, Equipment Finance, Credit Analysis, Loans, Financial Analysis, Underwriting, Sales, Finance, Banking, Risk Management, Insurance, Negotiation
Education
Tiffin University 1996 — 2000
BBA, Finance
Clyde
Thompson Hine LLP March 2014 - Present
Forest City Enterprises October 2013 - March 2014
Cleveland Marshall College of Law October 2013 - December 2013
Cleveland Marshall College of Law August 2010 - May 2013
The J.M. Smucker Company 2012 - April 2013
Medical Mutual January 2012 - April 2012
Forest City Enterprises June 2010 - August 2010
1460 The Fan September 2008 - November 2008
Forest City Enterprises, Inc June 2008 - September 2008
Forest City Enterprises June 2007 - September 2007
Skills
Advertising, Marketing, Law, Research, Editing
Education
The Ohio State University 2006 — 2010
Bachelor of Science and Business Administration, Marketing
The Ohio State University - The Max M. Fisher College of Business 2006 — 2010
Bachelor of Science, Marketing
Cleveland Marshall
Medical Mutual February 2011 - Present
Education
Ohio Wesleyan University 1988 — 1992
BA, Economics Management
River Valley Schools, Marion, Ohio
Medical Mutual August 2015 - Present
Mercer July 2010 - August 2015
Innovative Process Administration, LLC May 2008 - July 2010
National City Bank June 2003 - May 2008
FNIS Empower / Eastern Software Corporation June 2001 - June 2003
Skills
Visio, Requirements Analysis, Testing, Business Analysis, Test Planning, SharePoint, Agile, Software Quality..., Word, Requirements Gathering, Excel, Microsoft Office, PowerPoint, Project Planning, Program Management, Resource Management, Documentation, Process Engineering, Systems Analysis, Quality Assurance, Business Process..., Change Management, Agile Methodologies, SQL, SDLC, Software Documentation, Process Improvement
Education
University of Mount Union 1997 — 2001
Bachelors, Computer Science, 3.85
University of Mount Union 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Computer Science
Medical Mutual November 2007 - Present
Intellinet November 2007 - Present
Visteon Village July 2004 - December 2006
Computer Horizons, Visteon Tech Center January 2000 - July 2004
Visteon Exterior Systems March 1998 - December 1999
Ford Motor Company November 1997 - March 1998
DATA SYSTEMS June 1992 - November 1997
US Army August 1985 - August 1990
National Guard January 1987 - January 1990
US Army January 1985 - January 1987
Education
Johnstown Technical School 1990 — 1991
Electrical Certification, Electrical Technology
University of Pittsburgh 1988 — 1990
2 years, Electrical Engineering
Regal Beloit April 2014 - Present
Medical Mutual January 2012 - April 2014
SafeAuto Insurance Company 2010 - 2011
Schindler Elevator Corporation 2003 - 2010
Skills
Bilingual-English/Spanis..., Customer Service..., Team Management, Team Leadership, Coaching, Microsoft Office, Call center start-up, Customer Service..., Global Customer Service, Continuous Improvement, Market Research, Team Building, Personnel Selection, Customer Service, Process Improvement, Call Centers, Management, Performance Management, Leadership, Training, Sales, Employee Training, Recruiting, CRM, Conflict Resolution, Interviews, Leadership Development, Cross-functional Team..., Customer Satisfaction, Analysis, Operations Management, Organizational..., Account Management, Microsoft Excel, Strategic Planning, Outlook, Customer Retention, Human Resources, Sales Management, Forecasting, Employee Benefits, Problem Solving, Program Management, Change Management, Time Management, Employee Relations, Project Management, Customer Experience, Insurance, Vendor Management
Education
University of Toledo 2005 — 2007
MBA, Master of Business Administration - Management & International Business
University of Toledo 2003 — 2005
BS, Business and Communications
Owens Community College 1998 — 2001
Associates, Business Management - Marketing and Sales
Medical Mutual September 2012 - Present
Medical Mutual September 2007 - September 2012
Medical Mutual September 2005 - August 2007
Education
The Ohio State University 2001 — 2005
Bachelor's degree, Health/Health Care Administration/Management
Medical Mutual District directorOhio Attorney General's OfficeJanuary 1980 - February 1990
Skills
Insurance, Health Insurance, Claim, Property & Casualty..., Underwriting, Disability Insurance, General Insurance, Policy, Public Speaking, Team Building, Leadership, Government, Customer Service
Education
Our Lady of Angels High School 1956 — 1959
Our Lady of Angels, Ohio State
The Ohio State University
Certificate,, Women in Business
The Ohio State University, certificate
Certificate, Women in Law
Medical Mutual January 2009 - Present
Medical Mutual January 2005 - December 2008
Medical Mutual July 2002 - December 2004
Skills
Underwriting, Health Insurance, PPO, Insurance, Claim, Process Improvement, Managed Care, Provider Relations, Data Analysis
Education
University of Michigan 1996 — 2001
Bachelor of Science (B.S.), Pure Mathematics
Earle B. Turner Recreation Center February 2007 - Present
Medical Mutual October 1998 - Present
Koenig Sporting Goods December 1992 - July 1996
JC Penneys October 1992 - December 1992
Skills
Process Improvement, Customer Service, Insurance, Access, Outlook, Employee Benefits, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry, Vendor Management, PowerPoint, Analysis, Team Building, Customer Satisfaction, Software Documentation, Project Management, Leadership, Data Analysis, Operations Management
Education
Shaw High High School 2008 — 2015
HIgh School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, C +
Medical Mutual March 2012 - Present
Skills
Requirements Gathering, SDLC
Education
The Ohio State University 1978 — 1982
Computer and Information Sciences
Medical Mutual December 2007 - Present
Medical Mutual August 2004 - November 2007
Medical Mutual November 2002 - July 2004
Education
The University of Texas at Arlington
Cleveland Clinic February 2011 - Present
Medical Mutual June 2001 - February 2011
Education
University of Phoenix 2008 — 2010
MHA, Health/Health Care Administration/Management
St. Vincent Charity Hospital School of Nursing
Registered Nurse Diploma
Ursuline College
Bachelor of Science in Nursing (BSN)