Medical Mutual
Industry: Health insurance company
DescriptionMedical Mutual of Ohio is an American mutual health insurance company. It is the oldest and largest health insurance company based in Cleveland, Ohio, and serves more than 1.6 million customers. Employing 2,500 people, Medical Mutual is one of the biggest employers in downtown Cleveland. Headquarters: Cleveland, Ohio, United States CEO: Rick Chiricosta (1 Feb 2009–) Number of employees: 2,500 (2013) Founded: 1934 Subsidiaries: SuperMed PPO, Type of business: Mutual organization
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Medical Mutual Employees
Medical Mutual March 2015 - Present
Medical Mutual August 2012 - March 2015
Progressive Insurance June 2006 - July 2012
Skills
Claim, Health Insurance, Insurance, Property, Medicare, Customer Service, Outlook, Microsoft Office, Claims Resolution, Data Entry, Employee Benefits, Microsoft Excel
Education
Cleveland State University 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
Lakeland Community College
Associate of Arts (AA)
Medical Mutual October 2014 - Present
Coyote Logistics September 2011 - August 2014
Chicago Opera Theater June 2010 - September 2010
TalentDrive June 2009 - August 2009
P.K. Contracting May 2008 - August 2008
Skills
Healthcare Consulting, Life Insurance, Strategic Communications, Teamwork, Marketing, Account Management, Customer Satisfaction, Microsoft Office, Multi Tasking, Versatile, Salesforce.com, GoldMine CRM, Public Speaking
Education
DePaul University 2007 — 2011
Bachelor of Arts, Advertising & Public Relations. Minor in Marketing (Sales Leadership Program)
University Hospitals of Cleveland October 2007 - Present
Cleveland State University January 2015 - August 2015
Greater Cleveland RTA 2014 - 2014
Medical Mutual January 1991 - March 2006
Skills
EMR, HIPAA, Epic Systems, EHR, Healthcare Management, Inpatient, Medical Terminology, Patient Safety, Hospitals, Leadership Development, Community Outreach, Customer Service, Event Planning, Leadership, Meditech, Nonprofits, Patient Advocacy, PowerPoint, Public Speaking, Revenue Cycle, Program Development
Education
Cleveland State University 2015 — 2016
Master of Education (M.Ed.), Adult Learning and Development
Cleveland State University 2013 — 2014
B.A. in Urban Affairs, Nonprofit Administration
Cuyahoga Community College 2012 — 2013
Associate of Arts, Liberal Arts and Sciences, General Studies and Humanities
Medical Mutual July 2005 - August 2013
Key Bank February 2005 - July 2005
Education
Cuyahoga Community College
Amerigroup February 2014 - Present
Cenpatico November 2012 - February 2014
Medical Mutual June 2009 - November 2012
Medical Mutual of Ohio December 2007 - June 2009
Skills
Insurance, Health Insurance, Strategy, Networking, Process Improvement, Healthcare, Financial Analysis, Training, Team Building, Medicare, Recruiting, Management, Managed Care, HIPAA, Strategic Planning
Education
Georgia State University - J. Mack Robinson College of Business 2015 — 2015
Lean Six Sigma Certification - Green Belt
University of Phoenix 2005 — 2007
MBA, Business Administration
Youngstown State University 1998 — 2003
Medical Mutual December 2014 - Present
Medical Mutual November 2012 - December 2014
Medical Mutual December 2011 - November 2012
Newark Electronics September 2010 - December 2011
Newark element14 January 2009 - October 2010
Newark, A Premier Farnell Co September 2007 - January 2009
Progressive Insurance July 2001 - September 2007
Skills
Sales, Change Management, Coaching, New Business Development, Customer Service, Direct Sales, Call Centers, B2B, Product Marketing, Sales Process, Customer Experience, Strategic Planning, Team Leadership, Operations Management, Performance Management, Cold Calling, Team Building, Leadership, Sales Operations, Forecasting, Sales Management, Management, CRM, Customer Satisfaction, Training, Account Management, Strategy, Team Management, Marketing Strategy, Key Account Management, Negotiation, Call Center, Cross-functional Team..., Customer Retention, Process Improvement, Program Management, Salesforce.com, Selling, Time Management, Contract Negotiation
Education
Cleveland State University 2014 — 2015
Bachelor's degree, Organizational Leadership - Business Management
Lakeland Community College 2007 — 2010
Business Administration
University of Phoenix 2004 — 2005
Business Management
Kenston High School 1996 — 1999
High School Diploma, College Prep
Medical Mutual June 2014 - Present
PC Surgeons April 2012 - June 2014
AMF Bowling September 2010 - June 2012
Skills
Active Directory, Troubleshooting, Computer Hardware, Access, Technical Support, Computer Repair, SharePoint, Hardware, Windows Server, Networking, HTML5, CSS, JavaScript
Education
Kent State University 2010 — 2013
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management
Cuyahoga Community College 2009 — 2010
Medical Mutual August 2012 - Present
Cleveland State University May 2011 - November 2012
Cleveland Heights High School September 2011 - May 2012
American Campus Communities Cleveland State University August 2011 - May 2012
Tutoring / Academic Success Center Cleveland State University October 2009 - May 2012
STEM High School January 2011 - June 2011
Best Buy October 2006 - November 2010
Skills
Teaching, Outlook, Research, Tutoring, Customer Service, Medical Underwriting, Large Group Underwriting, Data Analysis, Problem Solving, Professional..., Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, Microsoft Office, Windows, English, PowerPoint
Education
Cleveland State University 2007 — 2012
Bachelor of Arts, Mathematics
Perry High School 2004 — 2007
Medical Mutual August 1980 - Present
Skills
Visio, Process Improvement, System Administration, Troubleshooting, Insurance, Health Insurance, Contract Negotiation, Software Documentation, Surveillance, Active Directory, SDLC
Education
Cleveland Heights High
Cleveland Heights
Cuyahoga Community College
WellCare Health Plans February 2015 - Present
WellCare Health Plans February 2014 - February 2015
Medical Mutual July 2011 - December 2013
Medical Mutual March 2008 - July 2011
1st Medical Network, LLc May 2001 - March 2008
Skills
Contract Negotiation, Managed Care, Provider Relations, PPO, Credentialing, Medicaid, Hospitals, Provider Education, Medicare, Health Insurance, Network Development, Health Policy, Healthcare Industry, HIPAA, Claims Resolution
Education
Emory University 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
Northeast High
Northeast High
Johnson Controls Power Solutions October 2013 - Present
Medical Mutual (Formerly BCBS NW Ohio) October 1991 - March 2013
Medical Mutual August 1999 - May 2003
Medical Mutual December 1996 - August 1999
BCBS NW OH (Now Medical Mutual) November 1994 - December 1996
BCBS NW OH (Now Medical Mutual) October 1991 - November 1994
BlueCross BlueShield of Tennessee 1984 - 1991
Skills
Process Improvement, Health Insurance, Team Building, Leadership, Call Centers, Managed Care, Insurance, Change Management, Employee Benefits, Management, Customer Service, Call Center, Claim, Healthcare, Operations Management, New Business Development, Performance Management, CRM, Customer Satisfaction, Cross-functional Team..., Medicare, Coaching, Analysis, Business Process..., Strategic Planning, Vendor Management, Human Resources, Business Process, Provider Relations, Budgets, Network Development, Workforce Planning, HIPAA, Strategic Leadership, Team Leadership, Budget Process, Key Performance..., Customer Experience, Claims Management, Leadership Development, Aspect/Avaya Phone..., Workforce Management, Critical Thinking, Restructuring, Workflow Management, PEGA, Agent Desktop
Education
Concord University
Bachelor of Science Degree, Business Administration
The MetroHealth System May 2005 - Present
Medical Mutual December 2001 - May 2005
Education
Cuyahoga Community College 2011 — 2014
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Medical Mutual September 2013 - Present
Medical Mutual June 2012 - September 2013
Business Distribution Solutions, LLC July 2003 - June 2012
Associated Underwriters Insurance August 1999 - July 2003
Medical Mutual August 1998 - August 1999
Skills
Health Insurance, Insurance, Employee Benefits, Disability Insurance, Medicare, Life Insurance, Term Life Insurance, Managed Care, Health Savings Accounts, Process Improvement, Property & Casualty..., Brokers, Customer Service, General Insurance, Business Analysis, Healthcare, Risk Management
Education
Tiffin University 2011 — 2012
Master of Business Administration (MBA), Leadership Concentration
Walsh University 1992 — 1994
Teacher Certification
Edinboro University of Pennsylvania 1987 — 1991
Bachelor's degree, Accounting
Medical Mutual April 2014 - Present
Medical Mutual December 2012 - March 2014
Medical Mutual September 2009 - December 2012
Staples February 2006 - February 2008
GameStop July 2003 - June 2005
Skills
Windows 7, Windows Vista, HP Openview, Lotus Notes, MVS, Change Management, VMware, Microsoft Systems..., IBM Mainframe, IBM iSeries, z/OS, HP Insight Manager, Splunk, Orion, Powershell, CommVault, Visio, Incident Management, Asset Management, Troubleshooting, Office 2010, Microsoft Office 2007, Microsoft Office 2003, Windows XP Pro, SharePoint, OS X, IT Infrastructure..., HP Blade, APC UPS, Fire Safety, Active Directory, Servers, Data Center, Windows XP, Windows Server, Help Desk Support, System Administration, Computer Hardware, Operating Systems, VMware ESX, Mainframe, Windows, Customer Service, FTP, Microsoft Office, Disaster Recovery
Education
Kent State University 2006 — 2008
B.B.A., Management and Information Systems
Cuyahoga Community College 2002 — 2006
Business
Holy Name High School 1998 — 2002
High School Diploma
Our Lady of Angels - Cleveland, Ohio 1990 — 1998
VMworld
VMworld
Horizon Blue Cross Blue Shield of New Jersey July 2008 - Present
Options Employment Resources July 2008 - February 2010
Medical Mutual April 2001 - July 2008
Skills
Health Insurance, Insurance, Claim, Managed Care, HMO, Provider Relations, Utilization Management, Prior Authorization, HIPAA, Customer Service, Care Radius, •PowerPoint..., •Avaya Software, •HCFA Common Procedure..., •CMS-1500 billing forms, •Medical Terminology, •Dental Terminology, •Team Player, •Critical Thinking, •Excellent..., •Multi-tasking, •Articulate..., •Professional..., •Professional..., •Interpersonal skills, •Grant Writing..., •Lotus Note & Outlook, •Word Processing, •Excel, •Types (45 words per..., PPO, Health Policy, Healthcare Management, Healthcare, Microsoft Excel, Access
Education
Saint Peter's University 2011 — 2013
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Cleveland State University 2003 — 2006
Bachelor of Arts (B.A.), Urban Studies/Affairs
Great Lakes Cheese Company April 2010 - Present
Bescast, Inc September 2007 - April 2010
Dealer Tire February 2006 - September 2007
Riverstone Survey 2004 - February 2006
Forest City Enterprises 2003 - 2003
Antares Management Solutions 2001 - 2003
Medical Mutual 2000 - 2000
Skills
Process Improvement, Microsoft Office, Financial Accounting, Internal Controls, Financial Reporting, Cost Accounting, Inventory Management, IFRS, ERP, Microsoft Excel, Internal Audit, Accounting, GAAP, Account Reconciliation, Primates, General Ledger, CPA, Accounts Payable, Consolidation, JD Edwards, Forecasting, Sarbanes-Oxley Act, Wrestling, Kitchenware, Bookkeeping, Cash Management, SEC filings, Tax Preparation, Variance Analysis, Manufacturing, Cheese, Payroll, Journal Entries, Fixed Assets, SAP, Financial Modeling, Sword Fighting, Auditing, Cash Flow, QuickBooks, Hiking, Revenue Recognition, Military Doctrine, Budgets, Financial Statements, Kayak, Sea Kayaking, Microsoft Word, Access, Accruals
Education
Cleveland State University 2001 — 2002
MBA, Focus on Human Resource Management
Cleveland State University 1998 — 2001
BBA, Accounting
Cuyahoga Community College 1995 — 1998
Associate of Arts (AA)
Philips January 2015 - Present
Philips May 2012 - Present
Medical Mutual September 2009 - May 2012
Medical Mutual October 2007 - September 2009
Cleveland Clinic November 2004 - October 2007
Cleveland Clinic May 2002 - November 2004
STUART GARSON & ASSOCIATES September 2000 - May 2002
Kaiser Permanente January 1994 - January 2000
Skills
Data Analysis, Analysis, Six Sigma, Quality Assurance, Risk Management, Process Improvement, Visio, Management, Leadership, Statistics, Software Documentation, Insurance, Microsoft Excel, Microsoft Access, Certified Green Belt, Healthcare, Project Management, Business Analysis, Data Management, Microsoft PowerPoint, Crystal Reports 10.0, Data Quality, SQL, Black Belt
Education
Eastern Michigan University 2013 — 2015
Master's degree, Quality Management
Tiffin University
Bachelor of Business Administration (B.B.A.), Organizational Management
ACADEMY OF COURT REPORTING
Associate Degree, Paralegal Studies
Public Consulting Group October 2012 - September 2013
Mercer June 2011 - October 2011
Antares Management Solutions January 2009 - April 2010
Antares Management Solutions May 2003 - December 2008
Medical Mutual March 1997 - May 2003
Skills
Customer Service, Process Improvement, Strategic Planning, Data Analysis, Project Management, Change Management, Budget, Account Management, Operations Management, Health Insurance, Benefits Administration
Education
Cleveland State University 1999 — 2002
MBA, Health Care Administration
Cigna February 2015 - Present
Cigna Healthcare February 2013 - Present
CIGNA Healthcare April 2011 - February 2013
CIGNA March 2010 - December 2011
CIGNA Healthcare March 2009 - March 2010
CIGNA Healthcare February 2008 - March 2009
CIGNA Healthcare February 2007 - February 2008
CIGNA Healthcare May 2004 - January 2007
Travelers June 1998 - May 2003
Medical Mutual June 1997 - January 1998
Skills
MS Project, Application Development, Program Management, Programming, Insurance, Capacity Planning, Microsoft Office, Budgeting, IT Management, SDLC, Process Improvement, SOA, Software Development, Leadership, Vendor Management, Project Management, SharePoint, Budgets
Education
Florida Institute of Technology 2010 — 2012
Master of Business Administration (M.B.A.), Specialization in IT Mgt
The University of Salford 1991 — 1995
Bachelors of Science, Computer Science
Stellar Benefits Group July 2013 - Present
Medical Mutual August 2009 - July 2013
Medical Mutual October 2007 - August 2009
Skills
Customer Service, Account Management, Microsoft Office, PowerPoint, Public Speaking, Marketing, Microsoft Word, Microsoft Excel, Leadership, Social Media, Team Leadership, Marketing Strategy, Negotiation, Licensed Life & Health..., Health Insurance, Employee Benefits, Health Savings Accounts, Benefits Administration, Sales, Insurance, Health Care Reform
Education
Cleveland State University 2008 — 2011
Master of Business Administration (MBA)
Mount Union College 2003 — 2007
Bachelor of Business Administration (BBA)
FirstMerit Bank April 2013 - May 2015
Medical Mutual September 2010 - March 2013
Ciuni & Panichi, Inc. January 2005 - September 2010
Skills
Income Tax, Internal Audit, Nonprofits, Banking, Coal Mining, Health Insurance, Financial Reporting, Financial Statements, GAAP, Sarbanes-Oxley, Internal Controls
Education
Cleveland State University 2002 — 2005
Bachelor of Business Administration (BBA), Accounting, Cum Laude
University of Toledo 2000 — 2002
Normandy
Normandy
Medical Mutual IT ConsultantMedical Mutual of OhioOctober 2011 - Present
Medical Mutual Of Ohio 1997 - 2011
Medical Mutual of Ohio 1990 - 1997
Skills
Mainframe, Performance, CICS, JCL, Capacity, COBOLII, STROBE, TSO, Performance Tuning, DB2, COBOL, Strobe Lighting, SAS, Capacity Planning, VSAM, MVS, z/OS, IBM Mainframe, Business Analysis, Access, Integration, Disaster Recovery, Visio
Education
Indiana Wesleyan University 2005 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Cleveland State University 1994 — 2000
Medical Mutual August 2015 - Present
Medical Mutual August 2012 - Present
US Bank September 2010 - August 2012
Cleveland State University February 2009 - September 2011
Skills
Health Insurance, Financial Analysis, Banking, Cross Selling, Consumer Lending, Claim Investigation, Mortgage Lending, Student Development, Loans, Small Business Lending, Credit, Commercial Banking, Commercial Lending, Retail Banking, Credit Analysis, Lines Of Credit, Loan Origination, Mortgage Banking, Credit Risk, Cash Management, Deposits, Refinance, Claims Handling, Workers' Compensation..., Sports Coaching, Campus Placement, Personal Banking, Experience Working with..., Adjudication, Insurance, Medicare, Coordination of Benefits, Medical Records, Medical Coding, Medical Research, Medical Review, Small Talk, Financial Reporting, Customer Service, Process Improvement
Education
Cleveland State University 2007 — 2012
Bachelor of Business Administration (BBA), Business Administration/ Marketing
Notre Dame College
Betterment June 2013 - Present
Group Commerce June 2011 - May 2013
Medical Mutual June 2010 - August 2010
Skills
Software Development, Git, C#, ASP.NET MVC, .NET, Visual Studio, Agile Methodologies, Web Development, JavaScript, jQuery, SQL, CSS, Unit Testing, REST, Software Engineering, HTML, Java, MySQL, Web Applications, Scrum, Spring Framework, Ruby on Rails, Test Driven Development, Hibernate, Amazon Web Services...
Education
Cornell University 2010 — 2011
M. Eng., Computer Science
Cornell University 2006 — 2010
B.S., Computer Science
Medical Mutual February 2015 - Present
Medical Mutual of Ohio October 2011 - February 2015
Pinnacle Payments LLC May 2011 - October 2011
Hiram College Student Senate September 2010 - May 2011
Hiram College Study Abroad April 2010 - May 2010
Hiram College August 2008 - May 2010
AmTrust Bank June 2009 - August 2009
Ohio Undergraduate Psychology Research Conference April 2009 - April 2009
Hiram College Special Events Office September 2007 - January 2008
Delta Sigma Theta - Teen Lift Program May 2006 - February 2007
Skills
Editing, Fundraising, Public Speaking
Education
Lakeland Community College 2013 — 2014
Paralegal Certificate, Paralegal studies
Hiram College 2007 — 2011
Bachelor of Arts, Psychology
Bravo Wellness, LLC September 2013 - Present
SummaCare February 2013 - September 2013
WellPoint January 2005 - January 2013
Anthem January 2001 - January 2005
Medical Mutual January 1997 - January 2001
Medical Mutual 1986 - 2001
Medical Mutual January 1994 - January 1997
Blue Cross Blue Shield of Ohio April 1986 - October 1990
Skills
Health Savings Accounts, Insurance, Employee Benefits, Managed Care, Self-funded, PPO, Medicare, Account Management, Disability Insurance, Claim, Provider Relations, Health Care Reform, Healthcare, Underwriting, Disease Management, HMO, Term Life Insurance, Strategic Planning, Medicare Part D, Leadership, Brokers, Health Insurance, Process Improvement, Analysis
Education
Cleveland State University
Bachelor of Arts (B.A.), Psychology
John Carroll University
St Ignatius High School
Medical Mutual February 2015 - Present
Ernst & Young May 2012 - December 2014
Shiloh Industries November 2011 - May 2012
Electronic Merchant Systems July 2008 - September 2011
Barnes Distribution March 2006 - July 2008
May Department Stores Company August 2004 - March 2006
Skills
Microsoft SQL Server, VB.NET, Programming, Onshore, Analysis, SQL, Business Analysis, Troubleshooting, Project Management, Process Improvement, Cross-functional Team..., JavaScript, Microsoft Office, C#, Software Development, ASP.NET
Education
Cleveland State University 2000 — 2003
BBA in Information Systems and Technology, Computer Programming
Cuyahoga Community College 1998 — 2000
Associates of Science, Science
Bay Village High School 1988 — 1991
N/A, N/A
Medical Mutual November 2012 - Present
Taussig Cancer Institute, Cleveland Clinic July 2011 - November 2012
Medical Mutual of Ohio (formerly Blue Cross & Blue Shield of Ohio) January 2006 - February 2011
Medical Mutual of Ohio 2000 - 2006
Medical Mutual of Ohio January 1999 - January 2000
Blue Cross & Blue Shield of Ohio (currently Medical Mutual of Ohio) January 1984 - January 1999
Skills
Community Outreach, Fundraising, Non-profits, Public Relations, Leadership, Community Development, Event Planning, Program Development, Philanthropy, Event Management, Recruiting, Healthcare, Grant Writing, Program Management, Management, Grants, Nonprofits, Media Relations, Employee Relations, Human Resources, Public Speaking, Budgets, Strategic Planning, Coaching, Volunteer Management, Leadership Development, Project Planning, Policy, Organizational...
Education
Cleveland State University 1973 — 1978
BA, Social Work
Medical Mutual May 2015 - Present
Cleveland State University May 2013 - June 2015
Classic BMW September 2013 - January 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Windows, Matlab, Time Management, Data Analysis
Education
Cleveland State University 2012 — 2016
Health Sciences & Business Administration and Management
Kirtland High School 2008 — 2012
Medical Mutual May 2014 - Present
Copley Water Warriors September 2013 - Present
Bostwick Design Partnership October 2013 - May 2014
Pro Football Hall of Fame May 2012 - August 2012
Skills
Organization, Time Management, Microsoft Word, Microsoft Excel, Oral & Written..., Office Administration, Microsoft Office
Education
Denison University 2009 — 2013
Bachelor of Arts (B.A.), Psychology, Economics
Vectren Corporation September 2013 - Present
Medical Mutual April 2012 - September 2013
Atlas World Group International 2012 - 2012
Indiana University Health October 2010 - April 2011
Consulting - Self Employed February 2004 - October 2010
Fidelity Investments January 1995 - July 2002
Skills
Microsoft Excel, Team Leadership, Performance Management, Employee Benefits, Talent Management, Employee Relations, Microsoft Office, Outlook, Teamwork, PowerPoint, Time Management, Healthcare, Managed Care, Project Management
Education
University of Southern Indiana 2006 — 2008
B.S., Health Administration
Eastern Kentucky University 1993 — 1995
Business Administration
Medical Mutual December 2012 - Present
GoneGirlGo 2012 - Present
Dealer Tire April 2012 - November 2012
True Image Fitness April 2011 - June 2012
Dominion Virginia Power January 2012 - April 2012
KeyBank August 2011 - December 2011
Ohio Professional Development Network 2007 - 2011
Booz Allen Hamilton November 2008 - September 2010
Booz Allen Hamilton February 2004 - November 2008
Catholic Charities Head Start August 2003 - February 2004
Skills
Instructional design, Large Group Facilitation, Training Delivery, Resource Development, Development of Training..., Training Needs Analysis, Training Evaluation, Instructional Design, Organizational..., Training, Workshop Facilitation, Instructor-led Training, Project Management, Leadership Development, Needs Analysis, E-Learning, Staff Development, Software Documentation, Leadership, Captivate, Employee Training, Non-profits, Coaching, Employee Relations, Recruiting, Program Management, Human Resources, Visio, Executive Coaching, Management, Blended Learning, Career Development, Adult Education, Strategy, Learning Management, Program Development, Public Speaking, ADDIE, Nonprofits, Conflict Resolution, Change Management, Curriculum Design, Consulting, Curriculum Development, Career Counseling, Resume Writing, Organizational..., SnagIt
Education
Northcentral University 2011 — 2013
Master of Education, E Learning
Cleveland State University 1999 — 2007
MA, Psychology, Certified Diversity Professional
Howard University 1986 — 1990
BA, Communication
Alcoa June 2012 - Present
Alcoa August 2011 - June 2012
Moen Incorporated August 2010 - May 2011
Medical Mutual May 2009 - August 2009
Steve & Barry's University Sportswear October 2006 - November 2008
Rocky River Municipal Court 2006 - 2006
Skills
Management, Marketing, Analysis, PowerPoint, Research, Microsoft Office, Social Media, Time Management, Retail, SharePoint, Customer Satisfaction, Sales, Advertising, Data Analysis, Product Management, Social Networking, Microsoft Excel, Process Improvement, Inventory Management, Team Leadership, Forecasting, Supply Chain, Customer Service, Access, Training
Education
Cleveland State University 2011 — 2013
Master of Business Administration (MBA), Marketing and Operations
Cleveland State University 2006 — 2010
Bachelor’s Degree, Marketing and Management
Medical Mutual of Ohio April 2011 - Present
Medical Mutual of Ohio April 2008 - April 2011
YMCA of Greater Cleveland 2006 - 2009
Medical Mutual June 1996 - April 2008
Skills
Leadership, Leadership Development, Training, Process Improvement, Customer Service, Organizational..., Data Entry, Team Building, Coaching, Fundraising, Employee Benefits, Microsoft Office, Recruiting, Human Resources, Employee Training, Health Insurance, Healthcare, Insurance
Education
Cleveland State University 1984 — 1989
Bachelor of Business Administration (B.B.A.), Marketing
Medical Mutual February 2015 - Present
OnShift May 2013 - November 2014
Cohen & Company January 2006 - March 2013
Ernst & Young September 2003 - October 2005
Skills
Business Analysis, Project Management, Microsoft Office, SaaS, Software Documentation, Process Improvement, Software Implementation, Microsoft Excel, Computer Software..., Adult Learning..., Manage Client..., Troubleshooting, Instructional Design, Data Analysis, Department Budgeting, Account Management, Product Adoption, Customer Service, Software Quality Control, Instructor-led Training, New Hire Orientations, Hands-on Training, Needs Analysis, Educational Assessment, Multi Tasking, Peer Mentoring, Salesforce.com, Microsoft CRM, Camtasia, Captivate, WebEx, GoToMeeting, Live Meeting, Adobe Connect, Adobe Acrobat, SnagIt, New Hire Training, New Hire Processes, Webinars, Presentation Development, Event Management, End User Training, Vendor Relationships, Talent Management, SharePoint, Technical Documentation, Reporting & Analysis, Problem Solving, CRM
Education
Cleveland State University 1995 — 2001
Bachelor of Science (B.S.), Psychology; Middle Childhood Education, 4.0 GPA
Mercyhurst College 1992 — 1994
4.0 GPA
Medical Mutual June 2015 - Present
Nestlé September 2014 - June 2015
U.S. Bank October 2010 - September 2014
Skills
Customer Satisfaction, Sales, Customer Service, Credit, Loans, Banking, Small Business Lending, Lines Of Credit, Retail Banking, Consumer Lending, Managerial Finance, Inventory Management, Cross Selling, Credit Analysis, Cash Management, Treasury Management
Education
Cleveland State University 2009 — 2014
Bachelor of Business Administration (B.B.A.), Finance
Normandy High School
Normandy High School
Compassionate Care Hospice September 2011 - March 2014
University Medical Center of Princeton at Plainsboro December 2011 - July 2013
Kaplan University 2008 - 2013
Saint Francis Medical Center, Trenton September 2006 - December 2011
Multiple agencies 2004 - 2006
American Access Care July 2004 - October 2005
Medical Mutual April 1986 - December 2000
Skills
Nursing, BLS, ACLS, Medical/Surgical, Acute Care, Patient Advocacy, Wound Care, Medication..., Hospitals, IV, Inpatient, Home Care, Hospice, Organization &..., Delegation, Telecommuting, Electronic Medical..., Palliative Care, Microsoft Office, Critical Thinking, Cultural Sensitivity, Patient Education, Flexibility, Perseverant, Highly detail oriented, Creative Problem Solving, Telemetry, Informatics, EMR, Direct Patient Care, Nursing Process, Registered Nurses
Education
Kaplan University 2008 — 2010
Bachelor of Science in Nursing, Summa cum Laude
Meridia Huron School of Nursing 1999 — 2001
Diploma, Registered Nursing/Registered Nurse
Cuyahoga Community College 1994 — 2001
Associate of Arts (A.A.), General Studies
Cuyahoga Community College 1994 — 2000
Associate of Science (AS), General Studies
Anthem July 2013 - Present
Anthem May 2009 - July 2013
SLP Insurance Services January 1999 - May 2009
Medical Mutual 1997 - 1999
Skills
Life Insurance, Term Life Insurance, Disability Insurance, Exchange Marketplace, Insurance, Underwriting, Brokers
Education
Hondros College of Business
Ohio Department of Insurance - Life, Health & Annuity
Medical Mutual April 2013 - August 2015
University Hospitals of Cleveland June 2012 - August 2012
Jackson Park Hospital June 2011 - September 2011
Skills
Leadership, Microsoft Excel, Data Analysis, Microsoft Office, Management, PowerPoint
Education
Cleveland State University 2013 — 2015
Master of Business Administration (M.B.A.)
The Ohio State University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Finance, Risk Management & Insurance
Cleveland State University 2005 — 2010
Bachelors of Health Sciences, Health Services/Allied Health/Health Sciences, General
Medical Mutual July 2012 - Present
AmTrust Financial Services, Inc. (AFSI) May 2011 - July 2012
DeVry University 2010 - June 2011
FedEx Ground July 2008 - January 2010
Skills
SQL, Microsoft Office, VB.NET, SharePoint, Visual Basic, Programming, Visio, Web Applications, Windows 7, Databases, Visual Studio, Testing, Microsoft Word, C#, C# Programming, Mathematics, OOP, SQL Server Management..., Outlook, Web Development, HTML, Object Oriented Design, CSS, JavaScript, Microsoft SQL Server, ASP.NET, MVC, Software Development, Microsoft Excel, SharePoint Designer, Database Design, Business Intelligence, Windows, Troubleshooting, .NET, InfoPath, Business Analysis, Data Analysis, MS Excel Pivot Tables, Communication Skills, Database Queries, Relational Databases, QMF for Windows, Debugging, Team Foundation Server
Education
DeVry University 2008 — 2011
Bachelor of Science, Computer Information Systems
Cloverleaf High School Graduate (2008)
Medical Mutual March 2015 - Present
Mercer December 2013 - February 2015
IMG November 2012 - December 2013
Skills
Human Resources, Employee Benefits, Training, Conflict Resolution, Labor Relations, Employee Engagement, Payroll, Employee Recognition, Confidentiality, Communication, Business Ethics, Organization, Multi Tasking, Team-oriented, Time Management, Microsoft Excel, Personnel Records, Employment Law, Employment Law..., Employment Verifications, Presentation Design, Written & Oral..., SHRM, Employee Wellness..., Union & Non-Union, Workers Compensation, Incident Reporting, Data Mining, HR Reports, Problem Solving
Education
Cleveland State University 2010 — 2012
Master's degree, Human Resources Labor Relations
The University of Akron 2005 — 2009
Bachelor's degree, International Business
United States Army Public Health Command August 2013 - Present
The Food Trust May 2013 - August 2013
Diversified Community Services September 2011 - June 2012
Bebashi - Transition to Hope March 2011 - June 2011
Medical Mutual July 2009 - July 2010
Skills
Health Education, Public Health, Data Collection, Social Determinants Of..., Editing, Statistics, Data Analysis, Microsoft Office, Cultural Competency, NVivo, SPSS, Survey Design, Program Development, Problem Solving, Public Speaking, Presentations, Qualitative Research, Grounded Theory, Military Health, Technical Writing, Military Culture
Education
Drexel University 2010 — 2012
MPH, Community Health and Prevention
University of Toledo 2005 — 2009
Anthropology
The Cleveland Orchestra June 2012 - Present
LakewoodAlive 2014 - 2015
LakewoodAlive 2014 - 2015
LakewoodAlive 2014 - 2015
The Cleveland Orchestra June 2011 - September 2012
Medical Mutual February 2005 - November 2010
Medical Mutual January 2004 - February 2005
Medical Mutual January 1996 - January 2004
Rock and Roll Hall of Fame and Museum August 1994 - November 1995
Skills
Marketing, Project Management, Leadership, Strategic Planning, Management, Business Development, Fundraising, Program Development, Budgets, Marketing Communications, Strategy, Start-ups, Negotiation, New Business Development, Event Planning, Media Relations, Healthcare, Social Media, Public Speaking, Nonprofits, Public Relations, Social Media Marketing, Community Outreach, Social Networking, Event Management, Analysis, Leadership Development, Volunteer Management, Sales, Proposal Writing, Strategic Communications, Philanthropy, Newsletters, Marketing Strategy, Press Releases, Editing, Corporate Communications, Internal Communications, Email Marketing, Advertising, Annual Giving, Sponsorship, Publicity, Facebook
Education
Cleveland State University 1990 — 2002
BA/MBA, Communications / Business
St. Ignatius High School 1985 — 1989
Cleveland State University
Master, Business Administration
Cleveland State University
Bachelor of Arts, Communications
Medical Mutual October 2014 - Present
Medical Mutual March 2012 - October 2014
LESCO Inc. January 2005 - January 2008
Skills
Insurance, Employee Benefits, Employee Training, Medical Billing, Medical Coding, Health Insurance, Underwriting, Brokers, Claim, Life Insurance, General Insurance, Health Savings Accounts, Commercial Insurance, Term Life Insurance, Benefits Administration, Medicare, Managed Care, Claims Management, Account Management, Outlook
Education
Cuyahoga Community College 2002 — 2004
Business Administration and Management, General
Medical Mutual May 2015 - Present
Self Employed 2011 - Present
AMPCO August 2011 - November 2012
IRC (International Rescue Committee January 2007 - January 2008
Skills
Computer Hardware, LAN-WAN, Network Administration, Microsoft Office, Computer Repair, Software Installation, Hardware Installation, Linux, Customer Service, Active Directory, Cisco IOS, Network Security, Wireless Networking, Cisco Routers, Routing Protocols, Server Administration, Call Manager Express, Cisco VoIP, Cisco VPN, Windows & Mac operating..., Wireless LAN Controller, Cisco UCS, BGP, OSPF, EIGRP, MPLS Networking, HSRP, Cisco ASA, GLBP, VRRP, Etherchannel, Asterisk, VLAN, Spanning Tree
Education
The University of Akron 2014 — 2015
Bachelor's Degree, Computer Information System, 3.58
Cuyahoga Community College 2011 — 2013
Associate's degree, Information Technology - Networking Software, 3.45
Cuyahoga Community College 2010 — 2013
Associate's Degree, Electrical/Electronic Engineering Technology - Computer Networking Hardware, 3.45
Cuyahoga Community College 2010 — 2011
Certificate of Proficiency, Computer Maintenance Technology, 3.45
Above the Plain Solutions 2012 - Present
Oswald Companies July 2014 - Present
Total Benefit Communcations September 2013 - Present
Medical Mutual January 1995 - September 2013
Cardiovascular Consultants 1990 - 1994
Partners Health Pan of Northern Ohio 1984 - 1989
Executive Secretary 1981 - 1983
Skills
Account Management, Client Relations Skills, Customer Service, Customer Satisfaction, Conflict Resolution, Negotiation, Motivated self-starter, Leadership, Insurance, Vendor Management, Team Building, Telephone Skills, Teamwork, Employee Benefits, Customer Retention, Sales Presentations, Training, Process Improvement, Healthcare, Health Insurance, Time Management, Sales, Managed Care, Human Resources, Employee Relations, Communication Skills, Problem Solving, Marketing Strategy
Education
Concordia University-Seward 1976 — 1980
Biology, General
Anthem May 2014 - Present
Medical Mutual February 2005 - May 2014
Mid-Ohio Packaging July 2001 - February 2005
Midwest Express Group June 1988 - January 2001
Skills
Health Insurance, Employee Benefits, Health Care Reform, Long-term Customer..., Customer Satisfaction, Customer Service, Customer Retention, Dental Insurance, RFP, Health Assessment, Organization, Highly detail oriented, On the Job Training, Teamwork, Health Savings Accounts, Medicare, Inventory Control, Claims Resolution, Insurance
Education
Marion Harding High School 1983 — 1986
High School Diploma, College Prep courses
Franklin University
Medical Mutual May 2014 - August 2014
Cost Plus World Market June 2012 - May 2014
Parker Hannifin June 2009 - August 2011
McDonald's Corporation February 2011 - June 2011
Parker Hannifin September 2005 - June 2009
Skills
Research, Organization, Microsoft Word, Writing, InDesign, PowerPoint, Presentations, Time Management, Social Media, Public Speaking, Microsoft Office, Event Planning, Customer Service, Facebook, Social Networking, Public Relations, Microsoft Excel, Social Media Marketing
Education
Cleveland State University 2010 — 2014
Bachelor of Arts in Journalism and Promotional Communication, Public Relations/Image Management
Sarah Renee Studios October 2010 - Present
Medical Mutual April 2009 - Present
Digital Photography Services, LLC September 2007 - December 2013
Palmer Holland January 2007 - February 2009
Skills
Photoshop, Digital Photography, Digital Marketing, Digital Media, Photography, Wedding Photography, Portrait Photography, Family Photography, Desktop Publishing, Web Design, Lightroom, Weddings, Adobe Creative Suite, Portraits, Photos, Lighting, Photo Shoots, Image Manipulation, Graphic Design, Creative Direction, Blogging
Education
Cuyahoga Community College 2006 — 2010
Associate's Degree, Interactive Media
Medical Mutual May 1997 - Present
KeyBank 2002 - 2006
Skills
Analytics, Access Database, QMF, Policy Analysis, PowerPoint, Policy, Delegation, Healthcare Industry, Banking, Microsoft Excel, Process Improvement, Project Coordination, Budgets, Workflow, SQL DB2, Team Building, Vendor Management, Customer Service, Healthcare, Public Speaking
Education
Cuyahoga Community College 2013 — 2014
Associate's Degree, Art/Art Studies, General, Cum Laude
Indiana Wesleyan University 2013 — 2014
Bachelor's degree, Business Management, Cum Laude
Cuyahoga Community College 1999 — 2002
Associate of Applied Business, Business Management, Cum Laude
Medical Mutual July 2013 - June 2015
Dartmouth College July 2012 - July 2013
Dartmouth College September 2011 - June 2012
Dartmouth College September 2011 - June 2012
University Settlement June 2011 - September 2011
Dartmouth Hitchcock Medical Center September 2008 - June 2011
Makaibari Tea Estate September 2010 - January 2011
Cleveland Clinic April 2008 - June 2008
Case Western Reserve University June 2007 - August 2007
Skills
Community Outreach, Research, Data Analysis, Event Planning, Qualitative Research, Public Speaking, Fundraising, Health Promotion, Project Management, SPSS, SAS Programming, Grant Writing, Event Management, Spanish, Program Evaluation, Higher Education, Teaching, Nonprofits, Program Development, Leadership, Editing, Volunteer Management, Public Health
Education
Dartmouth College 2008 — 2012
Bachelor of Arts, South Asian studies
Laurel School 1995 — 2008
ALL Family of Companies July 2013 - Present
The University of Akron July 2011 - Present
Medical Mutual May 2012 - July 2013
Weston Hurd September 2010 - May 2012
Porter Wright Morris & Arthur LLP November 2009 - September 2010
Biery Cheese Co. October 2009 - December 2009
Janik, Dorman & Winter LLP September 2007 - August 2008
Skills
Insurance, Corporate Governance, Employee Benefits, Risk Management, Microsoft Office, Healthcare, Mergers & Acquisitions, Contract Negotiation, Property & Casualty..., Negotiation, Litigation, Public Speaking, Microsoft Excel, Strategic Planning, Research, Process Improvement, Legal Research, Data Analysis, Civil Litigation, Customer Service, Hospitals, Trials, Corporate Law
Education
Cleveland State University - Cleveland-Marshall College of Law 2007 — 2009
J.D
Kent State University 2002 — 2006
B.S, Sports Management
Medical Mutual July 2014 - Present
AuthorHouse April 2010 - Present
WM Communications January 2010 - Present
WM Communications January 2010 - Present
Ecity 2005 - 2010
Skills
Blogging, Entrepreneurship, Books, Publishing, Storytelling, Marketing, Social Networking, Social Media, Editing, Motivational Speaking, Magazines, Web Development, Public Speaking, Illustration, Start-ups, Creative Writing, Published Author, Advertising
Education
Colorado Technical University 2007 — 2009
Degree In Business Administrations, Business
Humana April 2015 - Present
CinemATL January 2005 - Present
Atlanta Screenwriters Group 1998 - Present
Reel One Entertainment & Cougars Film Group 1997 - Present
Children's Healthcare of Atlanta November 2013 - March 2015
Medical Mutual October 2008 - August 2013
Great-West Healthcare, Now Part of CIGNA February 2005 - October 2008
Humana 1999 - 2005
Skills
Team Building, Film Production, Healthcare, Network Development, Insurance, Project Management, Strategic Planning, Film, Provider Relations, Contract Negotiation, Team Leadership, Management, Employee Benefits, Entertainment, Public Speaking, Storytelling, Comedy, Screenwriting, Independent Film, Producing, Scripting, Editing, Leadership, Public Relations, Marketing, Video Production
Education
Georgia Institute of Technology 1988 — 1993
Bachelor of Science, Management
McFadden & Freeburg Co., L.P.A. November 2013 - Present
Advanced Eye Care Centers of Cleveland, Inc. June 2004 - October 2014
Medical Mutual May 2013 - August 2013
University Hospitals of Cleveland January 2013 - April 2013
Maritec Medical Systems 2005 - 2013
Holy Name High School August 2001 - May 2004
Skills
Medicare/Medicaid..., Health Insurance, Medical Compliance, HIPAA, Legal Research, Legal Writing, Event Planning, Leadership, Budgets, Invoicing, Healthcare, Practice Management, Medical Coding, Customer Service, EHR, Medicare, Financial Analysis, Financial Reporting, Software Development, Process Improvement, Public Speaking, Training, Microsoft Office, Strategic Planning
Education
Cleveland State University - Cleveland-Marshall College of Law 2010 — 2014
Juris Doctor (J.D.), Summa Cum Laude
Kent State University 1998 — 2000
Master of Arts in Teaching, Integrated Language Arts
University of Iowa 1993 — 1997
BA: English; Communication Studies
Medical Mutual June 1998 - Present
North Star Marketing, Inc. 1989 - 1998
Skills
Insurance, Employee Benefits, Health Insurance, Medicare, Managed Care, Underwriting, Healthcare, Disability Insurance
Education
Concord University 1984 — 1988
Psychology
STERIS Corporation May 2013 - Present
STERIS Corporation March 2012 - Present
Medical Mutual of Ohio March 1993 - February 2012
Medical Mutual March 1993 - February 2012
Skills
Employee Benefits, Employee Relations, Benefits Administration, FMLA, Onboarding, Deferred Compensation, Talent Management, Applicant Tracking..., Performance Management, Human Resources, Employee Engagement, Recruiting, COBRA, Process Improvement
Education
Franklin University
Bachelor of Science, Human Resources
HealthSpan Ohio July 2015 - Present
HealthSpan Integrated Care/HealthSpan Physicians September 2014 - July 2015
Kaiser Permanente May 2010 - August 2014
Medical Mutual October 2004 - April 2010
SummaCare August 2002 - October 2004
Kaiser Foundation Health Plan July 1994 - September 2002
Skills
Ohio Department of..., Individual - Resident -..., Medicare, Business Development, Competitive Analysis, New Business Development, Marketing Strategy, CRM, Healthcare Information..., Market Research, Account Management, Health Insurance, Sales, Healthcare, Managed Care, Salesforce.com, Marketing, Strategic Planning, Process Improvement, Project Management, Negotiation, Direct Sales, Customer Service, Employee Benefits, Strategy, Training, Sales Presentations, Health Care Reform, Management, Leadership, HMO, Marketing Communications, Public Relations, Selling, Cross-functional Team..., Team Building, Underwriting, Brokers, Life Insurance, Sales Management
Education
Cleveland State University
Bachelor of Business Administration
Padua Franciscan High School
Medical Mutual November 2013 - Present
Medical Mutual August 2011 - November 2013
DFAS March 2010 - August 2011
UnitedHealthcare April 2007 - February 2010
Skills
Lean Six Sigma, Project Management, Cross-functional Team..., Management, Business Process..., Business Process, PMP, Coaching, Change Management, Team Building, Process Improvement, Health Insurance, Managed Care, Visio, Strategy, Program Management, Training, Healthcare, Strategic Planning, Leadership, Analysis, Insurance, Medicare, Business Development, Vendor Management, Data Analysis
Education
Franklin University 2008 — 2009
Master of Business Administration (MBA), Strategic Leadership
The Ohio State University 2003 — 2007
Bachelor's degree
Postal Benefits Group March 2011 - Present
Cadillac Ranch September 2007 - Present
Medical Mutual July 1997 - September 2008
Parma Municipal Court January 1995 - January 1998
Education
Cleveland State University 1992 — 1994
Accounting
Brecksville Broadview Heights Highschool 1991 — 1992
diploma
Infor May 2014 - Present
Medical Mutual 2013 - 2014
Document Technology Systems 2009 - 2013
Skills
C++, C, HTML, Java, Windows, Matlab, C#, ASP.NET, .NET, AJAX, Microsoft SQL Server, Web Services, Web Applications, Fluent NHibernate, CSS, jQuery, JavaScript, TFS, NHibernate, WCF Services, LINQ, WPF, MVVM, MVC, XML, HTML 5, Oracle, VB.NET, OOP, Visual Studio, SQL, Hibernate, IronPython, Python, Databases, Visual Basic, Object Oriented Design, MySQL
Education
DeVry University-Ohio
Bachelors, Computer Engineering
Medical Mutual May 2012 - Present
Medical Mutual of Ohio May 2009 - April 2012
Medical Mutual of Ohio March 2008 - May 2009
Medical Mutual of Ohio June 2007 - March 2008
GE 2006 - 2007
Education
Cleveland State University 2007 — 2010
MBA
Mercyhurst University 2003 — 2007
BA, Marketing
Medical Mutual January 2011 - Present
CommuniCare Health Services May 2010 - September 2010
HCR ManorCare October 2007 - December 2008
ProMedica Health System August 1995 - July 2007
Skills
Leadership, Nursing, Niche Marketing, Management, Evidence-based Design, Healthcare, Critical Care, Clinical Research, Case Management, Disease Management, Community Development
Education
Medical College of Ohio 2001 — 2003
Master of Science in Nursing, Adult Health: Clinical Nurse Specialist
Lourdes College 1992 — 1994
Bachelor of Science, Nursing
Grand Valley State University 1989 — 1992
Consumers' Choice Health Plan August 2013 - Present
Medical Mutual December 2001 - August 2013
Family Medicine Centers of South Carolina April 1997 - December 2001
University Medical Associates September 1995 - April 1997
Skills
Health Insurance, Provider Relations, Contract Negotiation, Managed Care, Healthcare, Analysis, Claim, Credentialing, Medicare, HMO, PPO, Medicaid, HIPAA, Medicare Part D, Insurance, Medical Billing, Healthcare Industry, Network Development, Utilization Management, Disease Management
Education
East Tennessee State University 1991 — 1993
Early Childhood Education and Teaching
Apostolic Christian Acadamy August 2014 - Present
Daumco May 2011 - Present
Bolt Express April 2011 - September 2012
Medical Mutual June 1998 - February 1999
Skills
Trucking, Customer Service..., Multi-line Phone, Microsoft Excel, Truckload, Transportation..., Freight, Logistics, Logistics Management, Shipping, Warehousing, Supply Chain, Operations Management, Customer Service, Dispatching, Fleet Management
Education
Grand Canyon University 2013 — 2016
Elementary Education and Teaching, 1 & 2
Hart Partners*HES 1978 - Present
BCforward March 2015 - June 2015
Wellpoint Anthem March 2013 - June 2015
All Metro Health Care October 2010 - February 2015
Orange City School Board of Education, Moreland Hills Elementary School K-5 & Preschools 2006 - May 2013
The MetroHealth System (Cleveland, OH) March 2012 - February 2013
Wellpoint Anthem 2007 - September 2010
Rockwell Automation 2007 - May 2010
Medical Mutual 2007 - 2007
Cleveland Clinic 2006 - 2007
Skills
PMP, Business Intelligence, Team Building, Risk Management, Healthcare, Epic, Clinical Informatics, Healthcare Technology, Healthcare Management, Healthcare Compliance, Healthcare Design, Healthcare Marketing, Healthcare IT, HL7, HIPPA, Remote Management, Remote Team Management, Executive Management, Team Leadership, Team Management, Executive Communications, Executive Reporting, Program Management, Clinical Data Management, Oracle Clinical, Healthcare Information..., Informatics, Epic Systems, HIPAA, Process Improvement, Marketing, Medical Technology, Cross-functional Team..., Visio, Business Development, IT Strategy, Management, CRM, Virtual Teams, Communication Training, Medical Compliance, Consulting, Leadership, Training, Project Management, Strategy, Information Technology, Integration, Strategic Planning, Vendor Management
Education
Indiana University-Purdue University at Indianapolis 1978 — 2000
Georgia State University
Medical Mutual May 2015 - Present
Medical Mutual January 2013 - Present
Medical Mutual of Ohio June 2011 - December 2012
Medical Mutual of Ohio November 1995 - September 2011
Skills
Business Analysis, Disaster Recovery, Process Improvement, Healthcare Management, Mainframe, Health Insurance, SDLC, COBOL, Visio, HIPAA, Vendor Management, SharePoint, DB2, SQL, JCL, Project Management, Requirements Gathering, Requirements Analysis, Business Requirements, Integration, PMP, Software Project..., Management, Insurance, Healthcare, Managed Care, Software Documentation, Enterprise Architecture, Software Development, IT Strategy, Team Building, Databases, Healthcare Information..., Business Intelligence, Microsoft SQL Server, Security
Education
Abigail Steidley: Mind - Body Coach University 2014 — 2014
Mind Body Coach Training, Specialty study to supplement Life Coach Training
Martha Beck Life Coach Training 2013 — 2014
Martha Beck Life Coach, Life Coaching: Let me help you identify your purpose, know your true self – pursue your dream/goal/b
Cleveland State University 1981 — 1986
BS, Computer Information Science
Medical Mutual 2015 - Present
Washington Financial Group September 2002 - Present
Henry Schein MicroMD November 2012 - November 2013
WellCare Health Plans August 2010 - October 2012
Skills
Sales, Marketing, Sales Presentations, Profit/Loss..., Medical Terminology, Medicare/Medicaid..., Medicare Advantage, Medicaid, Final Expense Planning, Health Insurance, Life Insurance, Property & Casualty..., Disability Insurance, Project Management, Team Building, Team Leadership, Phone Etiquette
Education
Indiana Wesleyan University 2010 — 2012
Master’s Degree, Health/Health Care Administration/Management
Indiana Wesleyan University 2006 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Hondros College of Business 2002 — 2002
License, Life, Health, Property and Casualty Insurance. Series 6 License
Sanford-Brown College 2000 — 2002
Associate’s Degree, Medical/Clinical Assistant
MCG - part of the Hearst Health network April 2015 - Present
HCA North & West Florida April 2014 - April 2015
Cleveland Clinic- Marymount October 2012 - April 2014
Medical Mutual April 2012 - October 2012
The Cleveland Clinic-Lutheran Hospital June 2008 - April 2012
Legacy Health October 2007 - June 2008
SeniorBridge January 2007 - January 2008
Connections 2001 - 2003
Skills
Healthcare Management, Healthcare, Hospitals, Managed Care, Nursing, Home Care, EMR, Medicare, Clinical Research, Utilization Management, Healthcare Information..., Case Managment, Medicaid, Acute Care, BLS, Behavioral Health, Critical Care, Disease Management, Elder Care, Epic Systems, HIPAA, Informatics, Inpatient, Medicine, Mental Health, Orthopedic, Physician Relations, EHR, ICD-9, Patient Safety, Program Development, Treatment, JCAHO, Pediatrics, Surgery, Social Services
Education
Indiana Wesleyan University 2009 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
Ursuline College 2001 — 2003
Bachelor's degree, Nursing Science
Cuyahoga Community College 1993 — 1995
Associate's degree, Registered Nursing/Registered Nurse
Medical Mutual June 2012 - Present
St. Vincent Charity Medical Center January 2010 - June 2012
University Hospitals Health System April 2000 - April 2003
Case Western Reserve University June 1998 - April 2000
Fairview Hospital March 1997 - June 1998
Skills
Financial Reporting, Financial Analysis, Finance, Budgets, Process Improvement, Accounts Receivable, Accounting, Forecasting, Auditing, Internal Controls, Analysis, Strategic Financial..., Mergers & Acquisitions, Financial Modeling, Invoicing
Education
David N. Myers University 2005 — 2006
MBA, Finance
David N. Myers University 1993 — 1997
BS, Accounting
Medical Mutual June 2014 - Present
Medical Mutual July 1998 - Present
Cleveland State University August 2012 - May 2013
Skills
Data Analysis, Project Management, Program Management, Microsoft Office, Analysis, SharePoint, Process Improvement, Visio, Access, Business Analysis, Strategic Planning, Leadership, Business Intelligence, Disaster Recovery, Vendor Management, Healthcare, SDLC, Risk Management, Market Research, Strategy, Integration, Analytics, Business Process..., Change Management, IT Strategy, Management, Requirements Gathering, Security, Software Documentation, Team Building, Team Leadership
Education
Cleveland State University 2007 — 2009
MBA, Masters of Business Administration
University at Albany, SUNY 1993 — 1998
BS, Computer Science and Applied Mathematics
Medical Mutual June 2004 - Present
Progressive Insurance July 1997 - December 1999
Leasing Dynamics Inc June 1990 - June 1995
BP America April 1982 - May 1990
Skills
IT Management, Project Management, Leadership, Team Building, Public Speaking, Process Improvement, Program Management, Strategic Planning, New Business Development, Training, Customer Service, Disaster Recovery, Healthcare, Sales, Analysis, SharePoint, Vendor Management, Visio, IT Strategy, Budgets, Business Analysis, Integration
Education
Cleveland State University 1982 — 1987
Cleveland Clinic August 2015 - Present
Cuyahoga Community College January 2014 - Present
Technoform Glass Insulation North America May 2015 - August 2015
Medical Mutual December 2014 - April 2015
Swagelok June 2014 - September 2014
Eaton February 2014 - May 2014
Dress for Success Worldwide November 2009 - February 2014
INROADS November 2009 - June 2013
Greater Cleveland January 2009 - November 2009
National Black MBA Association April 2006 - October 2009
Skills
Coaching, Recruiting, Customer Retention, Talent Management, New Business Development, Banking, Credit, Human Resources, Employee Relations, Onboarding, Leadership, Leadership Development, Fundraising, Vendor Management, Insurance, Interviews, Program Management, CRM, Organizational..., Resume Writing, Management, Customer Service, Event Management, Customer Satisfaction, Applicant Tracking..., Team Building, Training, Career Development, Policy, Process Improvement, Retail, College Recruiting, Workshop Facilitation, Personnel Management, Sales, Time Management, Talent Acquisition, Strategic Planning, Performance Management, Relationship Management, Employee Benefits, Conflict Resolution, Employee Training, Employee Engagement, Hiring, New Hire Orientations, Career Counseling, Temporary Placement, Succession Planning
Education
Ursuline College 2006 — 2008
Masters Degree of Management, Management
David N. Myers University 2001 — 2005
B.S.B.A., Management
Cuyahoga Community College
Cuyahoga Community College
Oswald Companies April 2014 - Present
Medical Mutual April 2008 - April 2014
National City Bank November 2007 - April 2008
National City - National Home Equity 2004 - 2007
Skills
Underwriting, Health Insurance, Credit Analysis, Account Management, Loans, Finance, Risk Analysis, Management, Marketing Communications, Employee Benefits, Predictive Analytics, Communication, Brokers, Mortgage Lending, Health Savings Accounts, Licensed in Life,..., Contract Management, Employee Training, Hands-on Training, Vendor Management, Vendor Relationships, Analysis, Insurance, Leadership
Education
Cleveland State University 2007 — 2009
MBA, Business Administration
Kent State University 1990 — 1994
BBA, Business Administration
Medical Mutual of Ohio January 2015 - Present
Medical Mutual of Ohio January 2014 - December 2014
Medical Mutual February 2011 - January 2014
Medical Mutual of Ohio November 1998 - February 2011
Skills
Healthcare, Managed Care, value-based contracting, alternative..., Civil Litigation, Human Resources, Labor Relations, Employment Law, Employee Benefits, Contract Negotiation, Health Insurance, Insurance, Commercial Litigation, Public Speaking, Provider Relations, Corporate Law, Litigation Management, Legal Research, Mediation, Legal Writing, Team Building, Appeals, Network Development, Litigation, Strategic Planning, Mergers & Acquisitions, Mergers
Education
Cleveland State University - Cleveland-Marshall College of Law 1989 — 1992
JD
Northwestern University 1984 — 1988
BA, Econmics
Medical Mutual July 2013 - Present
Progressive Insurance March 2003 - June 2013
Maverick Consulting June 1999 - March 2003
Medical Mutual of Ohio March 1998 - June 1999
Jo Ann Stores March 1997 - March 1998
KeyBank March 1995 - March 1996
Computer Horizons Corporation 1995 - 1996
Price Waterhouse June 1994 - March 1995
The Limited May 1993 - June 1994
US Air Force July 1986 - December 1992
Education
Cleveland State University 1981 — 1985
Medical Mutual June 1995 - Present
Skills
Requirements Analysis, SDLC, SQL, VB.NET, Visio, XML, Business Analysis, C#
Education
Cleveland State University 1993 — 1997
Progressive Insurance November 2010 - 2014
Progressive Insurance January 2009 - January 2011
Progressive Insurance June 2005 - January 2009
Progressive Insurance June 1999 - June 2005
Allen-Bradley June 1998 - June 1999
Medical Mutual May 1997 - June 1998
Skills
ASP.NET MVC, JavaScript, Agile Methodologies, Test Driven Development, C++, HTML, MVC, jQuery, C#, Software Estimation, Iterative Methodologies, User Stories, Communication, Agile Web Development, Conflict Resolution, AngularJS
Education
Cleveland State University
Master of Science(M.S.), Computer Science
John Carroll University
Bachelor of Science(B.S.), Chemisrty
Medical Mutual of Ohio April 2000 - Present
Medical Mutual 2006 - 2009
Medical Mutual of Ohio 2002 - 2006
Medical Mutual of Ohio 2000 - 2002
Skills
Insurance, Health Insurance, Customer Service, Leadership, Employee Benefits, Contract Negotiation, Coaching Staff, Provider Network..., Training, Sales, Analysis, Software Documentation
Education
Cleveland State University 2014 — 2018
Master of Business Administration (MBA), International Business
University of Toledo 2002 — 2006
Bachelor's degree, International Business and Marketing
Owens Community College 1998 — 2001
Associate's degree, International Business
AP Investors October 2014 - Present
Medical Mutual March 2005 - February 2014
Medical Mutual October 1997 - March 2005
Skills
Health Insurance, Access, Analysis, Data Analysis, Benefits Administration, Project Management, Microsoft Excel, Account Management, Team Building, HIPAA, Outlook, Analytics, Healthcare Information..., Healthcare Management, Research, Proposal Writing, Leadership, Marketing, Sales, Training, Strategic Planning, Negotiation
Education
Cleveland State University 2005 — 2007
Master of Public Administration
University of Cincinnati 1992 — 1997
Bachelor of Arts, Psychology
Medical Mutual May 2002 - Present
Medical Mutual August 1995 - April 2002
Medical Mutual August 1990 - July 1995
Skills
Health Insurance, Disability Insurance, Claim, Health Savings Accounts, Medicare, Employee Benefits, Term Life Insurance, Underwriting, Insurance, 401k, Access, Account Management, Actuarial Science, Analysis, Benefits Administration, Brokers, COBRA, Casualty, Disease Management, Fixed Annuities, General Insurance, Group Insurance, HIPAA, Group Medical, HMO, Health Care Reform, Healthcare, Health Policy, Individual Health..., Legal Liability, Licensed Life, Life Insurance, Long-term Care, Medicaid, PPO, Risk Management, Self-funded, Vision Insurance, Whole Life, Voluntary Employee..., Workers Compensation, Insurance Brokerage, Long Term Care Insurance, Managed Care, Medicare Part D, Property, Small Business
Education
Cleveland State University 1992 — 1994
MBA
The Ohio State University 1985 — 1990
B.S., Finance and Insurance & Risk
Northeast Ohio Regional Sewer District October 2013 - Present
Medical Mutual August 2007 - September 2013
Emerson Process Management October 2005 - August 2007
Sutton Builders, LLC May 1998 - August 2003
Interstate-McBee, LLC December 1995 - May 1998
Skills
Account Reconciliation, Payroll, Accounts Payable, Journal Entries, Financial Analysis, Billing, Reconciliation, General Ledger, Bookkeeping, Variance Analysis, Accounting, Peachtree, Financial Statements, Microsoft Excel, Tax, Microsoft Office, Insurance, Invoicing, Balance, Financial Reporting, Finance, Budgets, Revenue Recognition, System Administration, Human Resources, Internal Controls, Analysis
Education
David N. Myers University 2002 — 2004
BSBA, Accounting & Business
David N. Myers University 1985 — 1998
Associates, Accounting
Medical Mutual of Ohio 2012 - Present
Medical Mutual of Ohio 2008 - September 2012
Medical Mutual 2008 - 2012
Cleveland Clinic 2001 - 2002
Skills
Customer Service, Health Insurance, Employee Benefits, Insurance, Account Management, Underwriting, Healthcare, Sales, Health Savings Accounts, Disability Insurance, Cold Calling, Strategic Planning, Process Improvement, Outlook, Managed Care, Medicare, Term Life Insurance, Life Insurance, Claim
Education
Columbus College of Art & Design 1996 — 2001
BFA, Fashion Design, Photography
Medical Mutual of Ohio July 2007 - Present
Medical Mutual of Ohio September 1993 - July 2007
Medical Mutual September 1977 - September 1993
Skills
Employee Benefits, Health Insurance, Medicare, Claim, Insurance, HIPAA, Disability Insurance, Underwriting, Medicaid, Workers Compensation, Benefits Administration, Healthcare, Managed Care, Health Savings Accounts, Network Development, PPO, Provider Relations, Process Improvement, Life Insurance
Education
Cuyahoga Community College
Lincoln West High School
Medical Mutual September 2014 - Present
Medical Mutual September 2012 - Present
Medical Mutual December 2009 - September 2012
Medical Mutual August 2007 - December 2009
Medical Mutual May 2006 - August 2007
Medical Mutual March 2005 - May 2006
Synergy March 2003 - December 2004
Marketing Programs Inc. September 2001 - March 2003
Medimetrix March 2001 - September 2001
Pechiney Plastic Packaging November 2000 - February 2001
Education
Cleveland State University
MBA, Marketing
Ohio University
BA, Sociology & French
Shaker Heights Schools 1983 — 1996
diploma
Civic Activities
Continuing Education
Antares Management Solutions January 2009 - Present
Medical Mutual 2002 - 2012
AmTrust Bank 1986 - 2002
Skills
COBOL, Access, Active Directory, Business Analysis, SDLC, Business Intelligence, JCL, DB2, Mainframe, TSO, SQL, Visio, Data Warehousing, Requirements Gathering, .NET, Requirements Analysis, Microsoft SQL Server, System Administration, Integration, VMware, Project Management, Process Improvement, SharePoint, Databases, Disaster Recovery, Vendor Management, Oracle
Education
Cleveland State University 1986 — 1990
MBA, Accounting
Stefanini February 2014 - November 2014
Medical Mutual of Ohio 2005 - 2013
Medical Mutual 2001 - 2005
Medical Mutual 1999 - 2001
Medical Mutual 1989 - 1999
Medical Mutual 1982 - 1989
United States Air Force 1972 - 1982
Skills
IT Strategy, SharePoint, SDLC, Hardware, Servers, Business Analysis, Insurance, VMware, Account Management, Process Improvement, Disaster Recovery, Visio, Vendor Management, Integration, Mainframe, HIPAA, Management, Information Technology, Security, Project Management, Data Center, Software Documentation, IT Management, Program Management, System Administration, Change Management, Troubleshooting, PMP, Access, Requirements Analysis, Business Process..., Requirements Gathering, Enterprise Architecture, IT Service Management, Business Process, Databases, Active Directory, IT Asset Management, Business Intelligence
Education
University of Central Oklahoma - College of Business Administration
Business of Adminstration, Finance with a minor in Accounting
Community College of the US Air Force
Associate in Applied Science, Data Processing
Oscar Rose Junior College
Associate of Arts (AA), Business/Commerce, General
Valley Forge High School Parma Hts, Ohio
College Preparatory
InsureOne Benefits, Inc. 2001 - Present
Medical Mutual 2000 - 2001
Employers Select Plan 1997 - 2000
Medical Mutual 1993 - 1997
Medical Life Insurance Company 1990 - 1993
Blue Cross and Blue Shield of Ohio 1982 - 1990
Economics Laboratory, Inc. 1980 - 1982
Ford Motor Company 1978 - 1980
Blue Cross of Northeast Ohio 1976 - 1978
The Plain Dealer 1974 - 1976
Skills
Individual Health..., Health Insurance, COBRA, Health Savings Accounts, Medicare, Medicare Part D, Medicare Advantage, Underwriting, Employee Benefits, Managed Care, Benefits Administration, Human Resources, Life Insurance, Claim, Sales, Fixed Annuities, Long-term Care, Marketing, Provider Relations, Retirement, Insurance, Health Care Reform, Brokers, Accident, Group Insurance
Education
Cleveland State University 1972 — 1976
BBS, Marketing
Padua Franciscan High School 1966 — 1970
Levin Law LLC May 2014 - Present
Medical Mutual February 2011 - March 2013
STERIS Corporation October 2008 - December 2010
Bellflower Center For Prevention of Child Abuse May 1991 - October 2008
Newman and Newman, Attorneys June 1983 - November 1987
Cuyahoga County- Office of Employment and Training Administration January 1980 - June 1983
Cuyahoga County September 1974 - January 1980
Skills
Training, Human Resources, FDA, Regulatory Affairs, Auditing, Process Improvement, ISO, Healthcare, Strategic Planning, Healthcare Information..., Program Management, Managerial Finance, Team Building, Change Management, Hospitals, Microsoft Office, Team Leadership, Product Development, Analysis, Grants, Leadership, Customer Service, Management, Public Speaking
Education
Case Western Reserve University - Weatherhead School of Management 2010 — 2010
coursework, EXECUTIVE MANAGEMENT
Harvard University Kennedy School of Government 1979 — 1979
Certificate, Employment and training administration
Cleveland State University 1974 — 1979
Doctor of Law (JD), Law, 3.3
Cleveland State University - Cleveland-Marshall College of Law 1974 — 1979
JD, Law
University of Maryland College Park 1972 — 1974
MA, Human Development
Medical Mutual November 1999 - May 2014
May Department Stores December 1990 - November 1997
CPU July 1990 - December 1990
SCM Corp. / Durkee Foods August 1979 - June 1990
National City Bank March 1978 - August 1979
Sherwin Williams November 1974 - March 1978
Jones and Laughlin Steel March 1973 - November 1974
Eaton Corporation March 1968 - March 1973
Skills
IBM Mainframe, IBM Utilities, TSO, CICS, DB2, SQL, IMS, IDMS, JCL, COBOL, DYL260, DYL280, PANVALET, Fileaid, FileManager, Abend Aid, Fault Analyzer, IBM Debug, RDZ Debug, Expeditor, QMF, Visio, Excel, Word, PowerPoint, MQ, CA7/11, VSAM, Lotus Notes, Microsoft Office, Outlook, Problem Solving, Troubleshooting, Testing, IMS DB/DC, MVS
Education
Cleveland State University 1966 — 1971
BA, Accounting
Medical Mutual April 2014 - Present
Medical Mutual of Ohio August 2013 - April 2014
Ernst & Young 2009 - June 2013
Hawk Corporation August 2007 - July 2009
Skills
Internal Audit, Finance, Financial Reporting, Sarbanes-Oxley Act, Internal Controls, CPA, SEC filings, US GAAP, Foreign Languages, External Audit, Big 4, Budgets, Financial Analysis, Auditing, Analysis
Education
Baldwin-Wallace University 2006 — 2009
BA/MBA, Accounting/Finance
Cuyahoga Community College 2004 — 2006
Accounting
Medical Mutual of Ohio October 2014 - Present
Medical Mutual May 2013 - September 2014
Medical Mutual of Ohio February 2011 - May 2013
PricewaterhouseCoopers August 2005 - August 2008
Comprehensive Risk Management, Inc January 2000 - April 2004
Skills
Risk Management, Workers Compensation, Sarbanes-Oxley Act, Internal Audit, GAAP, Financial Accounting, General Ledger, Financial Analysis, Enterprise Risk..., Tax, US GAAP, Accounts Payable, Journal Entries, Managerial Finance, CPA, SEC filings, Sarbanes-Oxley, Accounts Receivable, External Audit, Process Improvement, Finance, Financial Reporting, Policy, Internal Controls, Auditing, Forecasting
Education
Cleveland State University 1997 — 2004
BBA, Accounting
Cleveland Clinic January 2008 - Present
Cleveland Clinic January 2005 - December 2007
Medical Mutual January 2000 - December 2005
Skills
Healthcare, Claims, Insurance, Outlook, Employee Engagement, Claim, Employee Benefits, Benefits Administration, Employee Relations, System Administration, Human Resources, Health Insurance, Onboarding, HRIS, Recruiting, HIPAA, Customer Service
Education
Cleveland State University
Cuyahoga Community College
Associates Degree of Applied Science, Radiology
Medical Mutual January 2011 - Present
Antares Management Solutions September 2006 - Present
National City Bank 2005 - 2006
Skills
Disaster Recovery, COBOL, Risk Management, Project Management, Enterprise Security, Security, System Administration, Integration, Information Security, Visio, Active Directory
Education
Cleveland State University
BA
Medical Mutual July 1986 - July 2005
Society National Bank 1979 - 1983
Skills
Claim, Term Life Insurance, Customer Service, Underwriting, Insurance, Health Insurance, Employee Benefits
Education
Lakeland Community College 1973 — 1974
associate of arts, economics
Cuyahoga Community College
Medical Mutual August 2012 - Present
Van Auken Akins Architects March 2011 - August 2012
Hermann Cahn & Schneider April 2009 - March 2011
Calfee, Halter & Griswold LLP October 2008 - March 2009
Karpinski Engineering May 2006 - September 2008
DeVry University November 2003 - May 2006
Skills
Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Fundraising, Nonprofits, Policy, Training, Event Planning, Research
Education
Cuyahoga Community College
Paralegal Certification
Cleveland State University
Bachelor of Arts (BA), Sociology
Padua Franciscan High School
College Prep
Medical Mutual November 2008 - Present
Kforce March 2007 - November 2008
Cleveland InnovationsLLC May 2006 - March 2007
University Hospitals August 2004 - May 2006
Bell Techlogix, Inc. June 2003 - August 2004
Skills
Active Directory, Windows Server, Servers, Help Desk Support, Troubleshooting, Disaster Recovery, SharePoint, Microsoft Office, Computer Hardware, Microsoft SQL Server, Hardware, Research, Windows 7, Process Improvement, Microsoft Certified..., Software Documentation, Technical Support, Microsoft Exchange, Purchasing, Security, Windows, Operating Systems, Cisco Technologies, Project Management, Databases, SQL, System Administration, Group Policy, IT Management, System Deployment, Information Technology, Software Installation, Visual Basic, Integration, Requirements Analysis, Business Analysis, Software Project..., Storage, VMware, SAN, Vendor Management, Windows XP, Requirements Gathering, Business Process..., LANDesk, Windows XP Pro
Education
Cleveland State University 2013 — 2015
Bachelor of Business Administration (BBA), Information Technology
Cuyahoga Community College 2011 — 2012
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
The Ohio State University 2003 — 2003
Computer Information Systems
University Hospitals of Cleveland July 2015 - Present
University Hospitals of Cleveland November 2013 - Present
City of Cleveland February 2009 - November 2013
Cleveland Clinic June 2006 - February 2009
HCR ManorCare December 2004 - June 2006
Medical Mutual September 2002 - September 2004
AT&T November 1992 - September 2002
Ameritech September 1996 - September 1999
Ameritech November 1992 - September 1996
Skills
Employee Relations, Community Outreach, Team Leadership, Problem Solving, Teamwork, Coaching, Mentoring, Process Improvement, Conflict Resolution, Customer Relations, Change Management, Public Relations, Supervisory Skills, Leadership Development, Political Campaigns, Fundraising, Online Research, Time Management, Excel, Government, PowerPoint, Research, Event Planning, Word, Billing, Microsoft Office, Outlook, Customer Service, Healthcare, Team Building, Software Documentation, Nonprofits, Public Speaking, Leadership, Training, Management, Access, Program Management, Organizational..., Program Development, System Administration, Administration, Community Development, Volunteer Management, Grant Writing, Microsoft Word, Microsoft Excel
Education
Cuyahoga Community College
Patient Access Specialist Certification
John Carroll University 1982 — 1984
Mass Communication/Media Studies
Emerald Performance Materials August 2012 - Present
Antares Management Solutions November 2002 - August 2012
Medical Mutual October 1988 - November 1998
Skills
Team Building, Editing, Healthcare, Continuous Improvement, Project Management, Team Leadership, IT Management, IT Operations, IT Outsourcing, Change Management, Manufacturing, Chemical Industry, Program Management, Troubleshooting, Process Improvement, IT Service Management, XP, Windows 7, Help Desk Support, ERP, Networking, ITIL, VPN, Disaster Recovery, SharePoint, Infrastructure, Process Engineering
Education
Cleveland State University 2005 — 2007
Masters Degree, Business Administration and Management, General, 3.7
Malone University
Bachelors of Science, Business Administration and Management, General
Midpark High School
High School Diploma, High School/Secondary Diplomas and Certificates
Express Scripts November 2012 - Present
Express Scripts May 2011 - May 2012
Apex Technology Group Inc., 2006 - 2012
City of New York Comptroller's Office August 2008 - March 2011
Medical Mutual January 2007 - October 2007
Skills
Business Process..., Business Analysis, Business Process..., Project Management, Forecasting, Medicare Part D, Six Sigma, Pharmacy Benefit..., Healthcare Information..., Microsoft Office, Use Case Analysis, Scrum, Accounting, Quality Assurance, SDLC, Requirements Gathering, Management, Cross-functional Team..., Requirements Analysis
Education
Himachal Pradesh University 1997 — 2000
Master of Computer Applications (MCA), Computer Science
MCM DAV College 1994 — 1996
Bachelor's degree, Computer Applications
MetroHealth Medical Center April 1988 - Present
Cleveland Clinic March 1981 - March 1988
Medical Mutual 1980 - February 1981
Skills
EMR, Revenue Cycle, Hospitals, Medical Coding, Epic Systems, HIPAA, EHR, Medicare, Meditech, Medical Terminology, ICD-9, Health Information..., Medical Billing, HCPCS, Healthcare Information..., Medical Records, Ambulatory, Healthcare, Physicians, Medicaid, Healthcare Management, Managed Care, Healthcare Consulting, Medicine, Coders, ICD-9-CM
Education
Hiram College 1977 — 1979
Medical Mutual October 2014 - Present
CMSD September 2010 - Present
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook
Education
Cleveland State University 2012 — 2013
Master of Business Administration (MBA), Information Technology
University of Cincinnati 1986 — 1991
Bachelor of Science (BS), Information Processing Systems
Cuyahoga Community College
Associate, Microcomputer Specialist
Lorain County Community College November 2014 - Present
Medical Mutual April 2014 - November 2014
Recovery Resources January 2014 - April 2014
United Airlines January 2012 - January 2014
Museum of Science and Industry, Chicago February 2010 - January 2012
Obama for America May 2007 - November 2008
The Ritz-Carlton Hotel Company, L.L.C. June 2003 - January 2007
Education
Columbia College Chicago 2007 — 2011
Bachelor of Arts (BA), Arts, Entertainment and Media Management, 3.96
DePaul University 2013 — 2016
Master of Public Administration (MPA), International Public Management
AAA Colorado Insurance January 2007 - February 2009
AAA Colorado Insurance July 2001 - May 2004
Medical Mutual September 1988 - September 1997
Skills
Microsoft Office, Writing, Advising persons with..., Claims processing, Call Center, Customer Service
Education
Kent State University 1985 — 1986
Masters, Library Science, 3.0
Hiram College 1980 — 1984
Bachelor of Arts
Tri-City Insurance Agency, Ltd. October 2007 - Present
Medical Mutual 1990 - 2007
Skills
Microsoft Office, Insurance, Customer Service, Health Insurance, Public Speaking, Team Building, Strategic Planning, Marketing, Account Management, Employee Benefits, Microsoft Excel, Social Media
Education
Eastern Michigan University 1985 — 1989
Bachelor of Business Administration (BBA)
Humana August 2002 - Present
Humana August 2002 - Present
Humana March 2006 - June 2010
Humana August 2002 - February 2006
Providian Financial/First Select Corporation January 1998 - January 2002
Columbia/HCA January 1997 - January 1998
Blue Cross and Blue Shield January 1974 - January 1997
Medical Mutual June 1991 - June 1996
BCBS of Kentucky June 1974 - June 1991
Skills
Insurance, Data Analysis, Analysis, Leadership, Strategic Planning, Risk Management, Business Analysis, Change Management, Access, Team Building, Training, Coaching, Management, Performance Management, Budgets, Project Management, Claim, Provider Relations, Business Process..., Vendor Management, Analytics, Customer Service, Customer Engagement, Leadership Development, Employee Benefits, Call Centers, Medicaid, Program Management, Outsourcing, Team Leadership, Software Documentation, Policy
Education
University of Phoenix Masters 2011 — 2012
B.S. Degree, Psychology
Eastern Kentucky University 1969 — 1974
Bachelor of Science (BS), Industrial and Organizational Psychology
Eastern Kentucky University 1969 — 1974
Diploma, Industrial and Organizational Psychology
Thomas Jefferson H. S.Louisville KY 1963 — 1969
University of Phoenix
Working on MBA
URAC May 2013 - Present
United States Air Force October 1986 - Present
Medical Mutual February 2012 - May 2013
Highmark, Inc. February 1998 - February 2012
Skills
Customer Service, Public Speaking, Strategic Planning, Budgets, Negotiation, Quality Improvement, Healthcare, Hospitals, Healthcare Information..., Accreditation, Leadership, HIPAA, Process Improvement, Nursing, Medicare, Healthcare Management, Credentialing, Utilization Management, Managed Care, Case Management, Healthcare Industry
Education
University of St. Francis 1989 — 1991
Bachelor of Science (BS), Health/Health Care Administration/Management
Community College of Allegheny County 1987 — 1989
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Medical Mutual August 2015 - Present
Medical Mutual February 1989 - Present
Skills
Microsoft Excel, Microsoft Word, Licensed Life & Health..., LOMA Customer Service..., Health Insurance, Employee Benefits
Education
Cleveland State University 1988 — 1995
Bachelor of Science (BS), Marketing
Medical Mutual October 2001 - Present
Dyment Distributor Services Inc October 1990 - June 2000
Cardinal Federall Savings Bank September 1986 - June 1989
Skills
Data Entry, Health Insurance, Life Insurance, AS400 system, Microsoft Office, Problem Solving
Education
Ursuline College 1998 — 1999
I was working on a Bachelors Degree., My field of study was Social Work/ and Computer Science.
Cleveland State University 1984 — 1986
Bachelor of Business Administration (B.B.A.), General Studies
Medical Mutual January 2011 - Present
Talus Brokerage April 1992 - December 2011
Skills
Health Insurance, Insurance, Employee Benefits, Underwriting, Claim, Access, Outlook, Medicare, Customer Service, Microsoft Office, Microsoft Excel, Managed Care, Process Improvement, Visio, Life Insurance, Disability Insurance, Benefits Administration, Healthcare, PowerPoint, Data Entry
Education
Cuyahoga Community College 1993 — 1996
Cardiovascular Technology/Technologist
Padua Franciscan High School 1986 — 1990
High School, Health and Medical Administrative Services
Medical Mutual June 2014 - Present
Xerox Services (CDR Associates) January 2012 - May 2014
Mobile Hyperbaric Centers September 2010 - January 2012
HFI, LLC. 2009 - 2010
Skills
Healthcare
Education
Cleveland State University 2014 — 2015
Master of Business Administration (MBA)
The Ohio State University 2004 — 2008
Bachelor of Science (BS), Accounting and Finance
Medical Mutual October 2011 - June 2014
Medical Mutual November 2007 - September 2011
State of Georgia October 2006 - November 2007
Great-West Healthcare August 2003 - November 2005
Great-West Healthcare July 2000 - July 2003
Skills
Microsoft Word, Data Analysis, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Microsoft Excel, Microsoft Office, Photoshop, Training, Health Insurance, Insurance, Healthcare, HIPAA
Education
Georgia Perimeter College 2002 — 2005
Associate of Science (A.S.), Business Administration and Management, General
Medical Mutual June 2014 - Present
Kohl's Department Stores October 2008 - Present
Subway September 2005 - December 2007
Skills
Customer Service
Education
Franklin University 2012 — 2014
Business Administration
Owens Community College 2008 — 2010
General Studies
Medical Mutual 1984 - 2011
Medical Mutual of Ohio January 1998 - May 1999
Medical Mutual of Ohio 1986 - 1994
Skills
Employee Benefits, Health Insurance, Insurance, Disability Insurance, Claim, Workers Compensation, Benefits Administration, Health Savings Accounts, Life Insurance, COBRA, Term Life Insurance, Long-term Care, Medicare, Brokers
Education
Malone College 1994 — 1996
Bachelor's degree, Business Administration and Management, General
Cuyahoga Community College 1986 — 1995
Associate's degree, Business Administration and Management, General
Medical Mutual May 2009 - Present
Progressive Home Care March 2006 - August 2008
KeyBank July 1983 - April 1997
Skills
Financial Reporting, Bank Reconciliation, Account Reconciliation, Monthly Close Process
Education
Cleveland State University 1976 — 1980
Bachelors of Business Administration, Accounting Major
Medical Mutual 2014 - Present
Self Employed August 2006 - Present
GameStop October 2010 - December 2014
The Galleries at Cleveland State University August 2012 - May 2013
Skills
Management, Microsoft Office, Photoshop, Customer Service, Art, Art History, Longevity, Professional..., Goal Oriented, Technological..., Public Speaking, Research, PowerPoint, Microsoft Word, Communication
Education
Cleveland State University 2010 — 2014
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
Beaumont School
High School Diploma