Press Ganey
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, IN Key people: Patrick T. Ryan (CEO); Irwin Press and Rod Ganey (cofounders) Number of employees: 1,000 Founded: 1985 Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Employees
South Bend Community School Coporation November 2013 - Present
Press Ganey Associates November 2009 - Present
Press Ganey December 2009 - July 2010
Intuit September 2006 - February 2008
JGSullivan Interactive, Inc. 2004 - 2006
Johnson-Rauhoff Communications Group June 1996 - August 1998
Skills
Email Marketing, E-commerce, Business Development, Negotiation, Online Advertising, Marketing Communications, Translation, Quality Assurance, Proofreading, Account Management, Marketing, Project Management, Leadership, Team Building
Education
University of Notre Dame 1978 — 1980
B.A., Communications
Press Ganey January 2014 - Present
Press Ganey Associates January 2013 - January 2014
Morehead Associates December 1998 - December 2012
Charlotte Mecklenburg Schools 1984 - 1998
Skills
Executive Coaching, Leadership Development, Healthcare, Training, Psychology, Employee Engagement, Talent Management, Organizational..., Management Consulting, Surveying, Organizational..., Employee Surveys, Coaching, Project Planning, Management, Salesforce.com, Research, Human Capital, Succession Planning, Workforce Planning, Organizational Design, Performance Improvement, Performance Management, HR Consulting, Survey Design
Education
University of South Carolina-Columbia
Ph.D., Psychology
Winthrop University
Bachelor of Arts (B.A.), Psychology, Counseling
Rock Hill High School
Press Ganey June 2015 - Present
Center for Cross Cultural Studies February 2015 - Present
The New York Restaurant June 2014 - August 2014
Wequetonsing Association June 2010 - August 2014
Petoskey Family Foot Care June 2011 - August 2013
Skills
Cpr Certified, Public Speaking, Time Management, Microsoft Word, Research, Healthcare, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Leadership, Medical Terminology, Medicine, English, Photoshop, Event Planning, Spanish Translation, SharePoint, MSP Practitioner, Confirmit, Batch Programming, Creative Writing, Critical Thinking, Team Leadership, Peer Group Analysis, Cell Biology, Chemistry, Culture Change, Travel Photography, Piano Playing, Liturgical Music
Education
Saint Mary's College 2013 — 2017
Bachelor of Science (B.S.), Cell/Cellular and Molecular Biology, 3.234
Center for Cross Cultural Studies 2014 — 2015
Bachelor's Degree, Spanish Language and Literature
Harbor Springs High School 2009 — 2013
High School Diploma, 3.97
Institute for Innovation July 2013 - Present
Press Ganey Associates July 2012 - Present
Press Ganey Associates 2008 - July 2012
Press Ganey Associates 2005 - May 2008
Press Ganey 1997 - 2005
Skills
Healthcare, Hospitals, Patient Satisfaction, Clinical, Strategic Planning, Clinical Research, Research, Healthcare Management, Healthcare Information..., Healthcare Consulting, Public Speaking, EMR, EHR, Process Improvement, Informatics, Patient Safety, Revenue Cycle, Quality Improvement, Public Health, Health Policy, Physician Relations, Healthcare Industry, Leadership, Data Analysis, Managed Care, HIPAA
Education
University of Notre Dame 1991 — 1996
PhD
Siena College 1987 — 1988
BA
Press Ganey August 2013 - Present
Childrens Medical Center of Dallas December 2009 - Present
Children’s Medical Center Dallas December 2009 - Present
Children’s Medical Center Dallas September 2006 - December 2009
All Medical Personnel January 2006 - September 2006
Best Technical Services Team January 2000 - January 2006
Skills
Talent Acquisition, Employee Engagement, Recruiting, Leadership, Onboarding, Program Management, Management, Strategic Partnerships, Healthcare Information..., Temporary Placement, EMR, Workshop Facilitation
Education
Prairie View A&M University
Press Ganey April 2015 - Present
Magarottos Inc July 1996 - Present
Hyatt Hotels Corporation September 2014 - February 2015
Allstate March 2014 - August 2014
Allen Edmonds September 2013 - January 2014
Grainger March 2012 - August 2013
JP Morgan Chase June 2011 - March 2012
Boy Scouts of America September 2006 - November 2011
Alpine Consulting November 1999 - November 2011
Allstate January 2011 - June 2011
Skills
Information Architecture, Interaction Design, Heuristic Evaluation, Accessibility, ADA compliance, Usability Testing, User Interface, E-commerce, Personas, User Experience, User Interface Design, Axure, User-centered Design, Design Leadership, SEO, Prototyping, Paper Prototyping, Information Design, Usability Design, Human-computer..., Graphic Design, Mobile, Front-end Development, Web Design, Wire Framing, Human Factors, Creative Direction, Experience Design, Usability Engineering, Card Sorting, Digital Strategy, Adobe Creative Suite, Design Strategy, Web Development, jQuery, Web Applications, Site Maps, Mobile Devices, User Experience Design, Contextual Inquiry, User Scenarios, User Research, Task Analysis, OmniGraffle, Persona, Mobile Design, Axure RP, Human Computer...
Education
Yale University 1995 — 1996
MS (Incomplete), History & Comparative Religion
The Second City 2013 — 2014
Completed Full Improv Tract, Improv and Writing
Nielsen Norman Group 2010 — 2010
Mobile Usability Certificate, Mobile Usability
Human Factors International 2009 — 2009
Certified Usability Analyst, Fundamental principles of user-centered design
University of Illinois at Urbana-Champaign 1993 — 1995
BA, Double Major - Philosophy & Religious Studies
Press Ganey May 2015 - Present
Cleveland Lumber Company February 2015 - Present
Limited Brands November 2013 - December 2014
USDA March 2014 - September 2014
The Ohio State University May 2013 - November 2013
Trek Bicycle Stores of Columbus July 2012 - November 2013
US EPA July 2010 - July 2012
41 North Coastal Kayak Adventures June 2007 - June 2009
Skills
Environmental Science, Environmental Policy, Environmental Awareness, Environmental Issues, Econometrics, Economic Research, SAS programming, Economic Modeling, Water Quality, ArcGIS, GIS, Economic Policy, Sustainability, Water Resources, Statistics, Linear Regression, Linear Programming, Contingent Valuation, Survey Design, Survey Research, Microsoft Excel, ENVI, Research Design, Data Analysis, Database Design, Microsoft Office, Stata
Education
The Ohio State University 2012 — 2013
Master of Science (MS), Agricultural, Environmental, and Development Economics
University of Cincinnati 2007 — 2012
Bachelor of Arts (BA), Economics
University of Cincinnati 2007 — 2012
Bachelor of Science (BS), Environmental Economics
Press Ganey February 2015 - Present
Standard Register August 2012 - February 2015
Standard Register January 2005 - August 2012
Standard Register June 1997 - January 2005
Rentokil Initial October 1994 - June 1997
Trustmark Companies July 1993 - October 1994
Skills
Sales Process, Sales, Process Improvement, Healthcare, Cold Calling, Account Management, Selling, Customer Service, Salesforce.com, Marketing, Solution Selling, Direct Mail, New Business Development, Strategic Planning, Digital Printing, Print Management, Team Building, Print On Demand, Direct Sales, Customer Satisfaction, Leadership, Marketing Strategy, B2B, Direct Marketing, Customer Retention, Sales Presentations, Sales Management, Medical Devices, Hospitals, Offset Printing, Corporate Gifts, Healthcare Information..., Labels, Document Management, Key Account Management, Variable Data Printing, Sales Operations, Lead Generation, Managed Print Services, CRM, Trade Shows, Selling Skills, Strategic Partnerships, Building Relationships, Business Development, Cross-functional Team..., P&L Management, Customer Acquisition, Product Marketing, Sales Force Development
Education
University of Illinois at Urbana-Champaign 1989 — 1993
Bachelor of Arts (B.A.), Speech Communication, minor Public Relations
University of Notre Dame July 2014 - Present
Press Ganey July 2013 - July 2014
Press Ganey Associates August 2007 - June 2013
Press Ganey Associates February 2007 - August 2007
Press Ganey Associates June 2006 - February 2007
Press Ganey Associates June 2004 - June 2006
Skills
Healthcare, Process Improvement, Technical Writing, Healthcare Information..., Data Analysis, Microsoft Excel, SPSS, SQL, Hospitals, Access, Market Research, Leadership, Analysis, Research, Teamwork, Statistics, Project Management, Databases, Public Speaking, Software Documentation, Microsoft Office, Business Analysis, Program Management, Informatics, SharePoint, PowerPoint, Healthcare Management, Visio, Quality Assurance, EHR, HIPAA, Cross-functional Team..., Performance Improvement, Healthcare Consulting
Education
Saint Mary's College 2000 — 2004
BA, Mathematics and Computer Science
Press Ganey April 2014 - Present
Press Ganey Associates December 2012 - April 2014
Press Ganey Associates May 2008 - November 2012
Bridgewater College July 2006 - May 2008
Skills
Presentation Development, Presentation Coaching, Presenting to Senior..., Presenting to Clients, Presenter, Healthcare Management, Public Speaking, Data Analysis, Change Management, Hospitals, Performance Improvement, E-Learning, Healthcare, Healthcare Consulting, Workshop Facilitation, Management, Leadership, Coaching, Organizational..., Training
Education
University of Notre Dame 2002 — 2006
Bachelor of Arts (B.A.), English Language and Literature/Letters
Press Ganey Manager - Documentation and ProcessPress GaneyJuly 2014 - Present
Press Ganey Associates September 2009 - July 2014
Press Ganey August 2008 - September 2009
Press Ganey April 2006 - August 2008
Press Ganey November 2005 - April 2006
Press Ganey February 2005 - November 2005
Skills
Business Analysis, Healthcare Information..., Project Management, Process Improvement, Cross-functional Team..., Technical Documentation, Process Flow..., Process Flow Charts, Business Process..., SharePoint, Customer Service, Management
Education
Purdue University 2001 — 2004
Bachelor of Science (BS), Management & Finance, 3.55 GPA
Penn High School 1997 — 2001
PlayMaker CRM December 2014 - Present
Cigna-HealthSpring June 2014 - December 2014
Moontoast, LLC February 2012 - April 2014
Press Ganey August 2011 - December 2011
HCA June 2010 - August 2010
Champs Sports May 2006 - May 2010
HCA June 2009 - August 2009
FinishLine May 2004 - September 2005
Skills
Microsoft Excel, Customer Service, Leadership, Public Speaking, PowerPoint, Microsoft Word, Management, Training, Event Planning, Team Building, Testing
Education
Walden University 2014 — 2016
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
The University of Tennessee at Chattanooga 2006 — 2010
BS, Business Management
Press Ganey June 2015 - Present
Press Ganey Associates May 2014 - August 2014
Russell Reynolds Associates April 2014 - May 2014
Acom Healthcare May 2013 - June 2013
The Hubbell Group Inc. March 2012 - March 2012
Skills
PowerPoint, Research, Customer Service, Teamwork, Leadership, Microsoft Excel, Public Speaking, Restaurants, Microsoft Office, Microsoft Word, Social Media, Facebook, Financial Services, Hospitality, Time Management, Social Networking, Marketing, Private Equity, Sales, Salesforce, Market Research, Business Strategy
Education
St. Lawrence University 2011 — 2015
Bachelor's Degree, Economics/Business Minor: Educational Studies
Hingham High School 2007 — 2011
Diploma
Independent Consultant October 2012 - Present
Press Ganey June 2015 - August 2015
Genesis10 June 2015 - August 2015
Taylor University May 2014 - May 2015
Taylor University May 2014 - May 2015
Taylor University February 2014 - May 2015
Taylor University May 2013 - May 2015
Taylor University September 2013 - January 2015
Taylor University August 2013 - May 2014
Taylor University September 2012 - May 2014
Skills
Statistics, Research, SPSS, Microsoft Office, Leadership, Public Speaking, Event Planning, Statistical Data..., Event Management, Presentations, Team Leadership, Manuscript Development, Project Management, Time Management, Teaching, Wellness Coaching
Education
Taylor University 2011 — 2015
Bachelor of Science (B.S.), Psychology/Systems, Summa Cum Laude
Press Ganey January 2015 - Present
University of Kansas Medical Center April 2012 - December 2014
Genesis10 2010 - 2012
CenturyLink 2006 - 2009
IBM 2004 - 2006
Sprint 1996 - 2004
Skills
People Management, Project Management, Program Management, Architecture, Leading Change, Building Strong Teams, Driving Results, Building Relationships, ITIL, TQM, Six Sigma, Service Management, Outsourcing Management, Offshore Resource..., License Management, Budget Management, Vendor Management, Asset Management, Database Management, Data Management, Data Warehousing, Database Admin, Strategy, Management, Budgets, Cross-functional Team..., Software Project..., Business Analysis, High Performance Teams, Requirements Analysis, Software Development, IT Strategy, Databases, Enterprise Architecture, SDLC, Agile Methodologies, Business Intelligence, Leadership, IT Management, Enterprise Software, Integration, Database Administration, Outsourcing, PMO, Information Technology, Architectures
Education
Institute of Computer Science
Information Technology
University of Nebraska at Omaha
Press Ganey May 2015 - Present
Financial Industry Regulatory Authority August 2007 - January 2014
Deloitte & Touché, LLP June 2006 - June 2007
Children's Mercy Hospital January 2003 - August 2004
Center Senior High School December 2000 - July 2002
Physician's Reference Laboratory/St. Joseph Health Center June 1990 - December 2000
Skills
Administration, Customer Service, PowerPoint, Excel, Spreadsheets, Accounting, Executive Management, Scheduling, Word, Access, Event Planning, Microsoft Office, Fundraising, Administrative Support, Policy Analysis, Non-profits, Budgeting, Customer Relations, Research, Outlook, Supervisory Skills, Data Analysis, Problem Solving, Office Management, Interviewing, Database Administration, Documentation, Inventory Management, Compliance, PeopleSoft, Team Building, Teamwork, Billing, Strategic Planning, Process Improvement, Time Management, Microsoft Excel, System Administration, Nonprofits, Training, Analysis, Project Management
Education
Webster University 2009 — 2011
Masters, Management & Leadership
University of Missouri-Kansas City 2002 — 2005
Bachelors, Liberal Arts
Press Ganey August 2014 - Present
The University of Akron August 2010 - Present
Summa Western Reserve Hospital July 2008 - August 2014
Summa Health System February 2009 - March 2010
Summa Health System July 2008 - March 2009
The University of Akron August 2007 - May 2008
The University of Akron August 2006 - August 2007
Barrett & Associates, Inc. July 2004 - June 2007
TGI Friday's April 1998 - July 2004
Skills
Performance Management, Training, Americans with..., Leadership Development, Recruiting, Human Resources, Interviews, Leadership, Employee Training, Personnel Management, Management, Coaching, Program Management, Change Management, Analysis, Deferred Compensation, Employment Law, Job Analysis, Budgets, Performance Appraisal, Hiring, Customer Service, Microsoft Excel, Business Analysis, Strategic Planning, Employee Relations, Healthcare
Education
The University of Akron 2006 — 2008
Master's, Industrial & Organizational Psychology
The University of Akron 2001 — 2005
Bachelor's, Human Resources Management
Press Ganey January 2014 - Present
Cerner Corporation October 2011 - January 2014
Clairvia May 2010 - October 2011
Catalyst Systems, LLC January 2006 - May 2010
Per-Se Technologies 1991 - 2004
Syntex Research 1989 - 1991
Gerber Alley 1988 - 1989
John Muir Medical Center 1979 - 1988
Skills
Hospitals, Healthcare, Healthcare Information..., Nursing, Informatics, Clinical Research, Great Organizer, EMR, EHR, CPOE, Cerner, HL7, Oncology, Health Information..., HIPAA, Healthcare Industry, Public Health
Education
San Francisco State University 1976 — 1979
BSN, RN, PHN, Nursing
University of California, Davis 1973 — 1976
Pre-Nursing Curriculum
Nuance Communications October 2012 - Present
Nuance Communications February 2011 - Present
Press Ganey July 2009 - February 2011
McKesson Provider Technologies January 2008 - July 2009
IDEXX Laboratories 2006 - 2008
Misys Healthcare 2005 - 2006
Dictaphone August 1988 - June 2005
Skills
EHR, EMR, Solution Selling, Healthcare Information..., SaaS, Direct Sales, Sales Operations, Healthcare Consulting, Health Information..., Leadership, Management, Salesforce.com, Sales, Sales Process, Cross-functional Team..., Hospitals, Healthcare, Enterprise Software, Strategic Planning
Education
University of South Carolina-Columbia 1983 — 1987
BA, Education minor in french
Press Ganey October 2014 - Present
Maritz Research June 2011 - October 2013
Synovate (now Ipsos) January 2008 - May 2011
Synovate (Market Facts) January 1998 - May 2011
Center for Health Behavior Research, Washington University 1994 - 1996
Skills
Quantitative Research, Statistics, Survey Research, Consumer Behaviour, Segmentation, Marketing Research, Analytics, Data Analysis, Questionnaire Design, Qualitative Research, Customer Insight, SPSS, Market Research, Brand Equity, Survey Design, Multivariate Analysis, Primary Research, SAS, International Research, Logistic Regression
Education
Washington University in St. Louis 1984 — 1994
Doctoral training, Political science
San Francisco State University 1978 — 1984
B.A. magna cum laude, Economics
University of California, Los Angeles
Philosophy
Press Ganey January 2014 - Present
Health Management Associates, Inc. June 2008 - January 2014
Physicians Regional Medical Center November 2005 - June 2008
The Tandem Group 1998 - 2003
Resource EAP 1993 - 1998
Skills
Physician Relations, Hospitals, Healthcare Consulting, Leadership Development, Performance Improvement, Healthcare, Organizational..., Staff Development, Leadership, Process Improvement, Healthcare Management, Employee Engagement, Healthcare Industry, Employee Training, Consulting, Human Resources, Management, Strategy
Education
University of Florida 1990 — 1993
M.Ed., Counselor Education
University of Florida 1984 — 1989
BS, Psychology
Lifestyle Lift November 2014 - February 2015
UNIVAL, Inc. August 2014 - October 2014
Magenic August 2013 - March 2014
Press Ganey March 2013 - July 2013
Hewlett-Packard December 2005 - August 2012
CueByte LLC May 2001 - December 2005
GM March 1995 - June 2001
Illinois Air National Guard March 1989 - August 1994
U.S. Air Force March 1983 - September 1987
Skills
C#, VB.NET, ASP.NET, ASP, JavaScript, CSS, HTML, WCF Services, Microsoft SQL Server, Oracle SQL, SSIS, TFS, Database Design, Solution Architecture, IIS, Object Oriented Design, Design Patterns, Agile Methodologies, Web Development, Consulting, SOA, SOAP, Visual Studio Team..., SoapUI, SQL Server Management..., Git, WPF, .NET, GitHub, WCF, Visual Studio, Enterprise Architecture, SharePoint, SDLC, Software Development, SQL, Oracle, Web Services, Requirements Gathering
Education
Texas A&I University
Bachelor of Science (B.S.), Chemical Engineering
University of Michigan
Chemical Engineering
Press Ganey September 2014 - Present
Capital Humane Society January 2013 - Present
National Research Corporation March 2014 - August 2014
National Research Corporation January 2011 - March 2014
National Research Corporation August 2007 - January 2011
National Research Corporation November 2006 - August 2007
Professional Research Consultants January 2002 - October 2006
ValueOptions October 2000 - January 2002
Boys and Girls Home and Family Services, Inc. and its subsidiaries June 1997 - September 2000
Skills
Strategic Planning, New Business Development, Strategy, Healthcare, Leadership, Account Management, Management, Business Development, Marketing Strategy, Vendor Management, Process Improvement, Associate Development, Lean Management, Cross-functional Team..., Business Strategy, Team Building, Leadership Development, Product Development, Sales, Team Management, Analysis, Public Speaking, Program Management, Data Analysis, CRM, Strategic Partnerships, Market Research, Team Leadership, Performance Management
Education
The University of South Dakota 1992 — 1997
B.A., English, Political Science, Sociology
Press Ganey October 2014 - Present
U.S. Cellular January 2013 - October 2014
U.S. Cellular January 2011 - January 2013
Missouri Gas Energy October 2010 - January 2011
Secure Passage March 2010 - October 2010
YRC Worldwide, Inc. May 2005 - March 2010
YRC Worldwide Technologies February 2007 - July 2009
YRC Worldwide, Inc. May 2005 - February 2007
Sprint 1987 - May 2005
Sprint PCS 2001 - 2004
Skills
Management, Process Improvement, Leadership, Project Management, Enterprise Architecture, CRM, SDLC, Architecture, Software Development, Strategy, Strategic Planning, Information Technology, PMP, Vendor Management, Solution Architecture, Software Project..., Integration, Architectures, Call Centers, Business Process..., Visio, Program Management, Business Strategy, Business Analysis, Switches, IT Strategy, Data Warehousing, Business Process, Mergers & Acquisitions, SOA, PeopleSoft, Application Architecture, Data Architecture, Change Management, IT Management
Education
University of Central Missouri 1979 — 1983
BS
Press Ganey March 2015 - Present
PreferredOne March 2014 - February 2015
Skills
Hospitals, Healthcare, Leadership, Entrepreneurship, Global Perspective, Adobe Creative Suite, Creative Writing, Social Media Marketing, Social Networking, Content Strategy
Education
St. Olaf College 2009 — 2013
Bachelor's Degree, Biology
Orono High School 2005 — 2009
High School
Press Ganey August 2015 - Present
Methodist Healthcare May 2011 - August 2015
Skills
Healthcare Management, Team Building, Patient Safety, Hospitals, Healthcare Information..., Healthcare, EMR, Leadership, Nursing, Public Speaking, Customer Service, HIPAA, Strategic Planning, Clinical Research, Process Improvement
Education
The University of Memphis
Executive MSN, Nursing Administration
University of Central Missouri 2003 — 2005
BSN, Nursing
Press Ganey January 2015 - Present
Press Ganey Associates September 2011 - Present
University of Rochester, Highland Hospital June 1990 - February 2012
Skills
Healthcare Management, Hospitals, Healthcare, Performance Improvement, Healthcare Information..., Nursing, Staff Development, Leadership, Patient Education, Healthcare Consulting, Patient Safety, Acute Care, Revenue Cycle, HIPAA, Process Improvement, Critical Care, Cardiology, Team Building, EHR, Nursing Education, ACLS, Strategic Planning, BLS, Clinical Research, EMR, Informatics, Quality Improvement
Education
St John Fisher College
Master of Science (MS), Nursing Science
State University of New York College at Brockport
Press Ganey June 2015 - Present
Saint Mary's College Dining Hall May 2013 - May 2015
The Center for Youth and Family Solutions May 2014 - August 2014
ACPM Podiatry Group 2009 - 2014
Skills
Public Speaking, Microsoft Word, Psychology, PowerPoint, Research, Teamwork, Leadership, Microsoft Excel, Customer Service, SPSS, Microsoft Office, Community Outreach, Time Management, Mental Health, Social Media, Event Planning, Facebook, Social Networking, Editing, Fundraising, Nonprofits, SQL Server Management..., Data Analysis, Teaching
Education
University of Illinois at Urbana-Champaign 2015 — 2020
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Saint Mary's College 2011 — 2015
Bachelor’s Degree, Psychology and Mathematics
Press Ganey July 2015 - Present
Adventist Midwest Health March 2012 - June 2015
Adventist Hinsdale Hospital 2010 - March 2012
Skills
Digital Imaging, Healthcare, PowerPoint, Customer Service, Radiology, Hospitals, Healthcare Management
Education
University of Illinois at Urbana-Champaign 2004 — 2008
BS, Advertisting, Business
Rosalind Franklin University of Medicine and Science 2009 — 2010
MS, Healthcare Administration
Stryker May 2013 - Present
Stryker May 2013 - December 2014
Press Ganey July 2007 - May 2013
Bernell VTP March 2008 - March 2013
Skills
Product Management, Cross-functional Team..., Healthcare, Process Improvement, Agile Methodologies, Business Development, Data Analysis, Business Analysis, Product Development, Strategic Planning, Knowledge Management, Change Management, Content Management, Marketing, Brand Management, Product Launch, vertebral augmentation, Medical Devices, Segmentation, vertebroplasty, Kyphoplasty, Agile Project Management, Management, Market Analysis, Training, Sales
Education
Purdue University 2010 — 2012
Master of Science (MS), Technology Leadership and Innovation
Purdue University
B.S., Health Sciences
Purdue University
A.S., Organizational Leadership and Supervision
Gateway Recruiting - Executive Recruiters August 2015 - Present
AgileAssets Inc. August 2014 - August 2015
Spen-Off Recruiting February 2010 - June 2014
Press Ganey May 2012 - January 2014
door64 Candidate Network June 2010 - December 2010
Alepo May 2010 - June 2010
Infusion Recruiting Solutions April 2009 - February 2010
Triple Crown Consulting December 2008 - April 2009
Admin OutSource November 2007 - December 2008
Two P's Boutique 2003 - 2007
Skills
Lead Generation, Search, SaaS, Talent Acquisition, Telecommunications, Process Engineering, Applicant Tracking..., Interviews, Information Technology, Strategic Partnerships, Recruiting, Cold Calling, E-commerce, Technical Recruiting, Account Management, Cloud Computing, Staffing Services, Screening, Data Analysis, Staff Augmentation, Business Development, Internet Recruiting, Product Management, Vendor Management, Direct Sales, Sales Management, Solution Selling, Business Analysis, Business Intelligence, Temporary Placement, Quality Assurance, Strategy, Product Marketing, Engineering, Sales, Medical Devices, Contract Recruitment, New Business Development, Benefits Negotiation, CRM, Competitive Analysis, Networking, Databases, Salesforce.com, Hiring, Sourcing, Enterprise Software, Systems Engineering, Cross-functional Team..., R&D
Education
Texas State University-San Marcos 2003 — 2007
BA, Mass Communication, Minor Business Administration
Richardson High School 2000 — 2003
High School Diploma
Press Ganey February 2015 - Present
ITelagen August 2013 - January 2015
Curaspan Health Group March 2013 - August 2013
Curaspan Health Group November 2012 - March 2013
SG Industries, Inc. March 2011 - September 2012
Skills
Account Management, CRM, Leadership, New Business Development, Sales, Business Development, Time Management, Negotiation, Contract Negotiation, Key Account Management, Teamwork, Salesforce.com, Prospect Research, Strategic Planning, Cold Calling, Strategic Partnerships, Marketing Strategy, Start-ups, Cross-functional Team..., Team Leadership, Pricing, Competitive Analysis, Sales Operations, Contract Negotiations, Hunter, Sales Presentations, Solution Selling, Lead Generation, Strategy, Direct Sales, Sales Process, Sales Management, Team Building, Digital Marketing, Healthcare, Healthcare Information..., ACO, EHR/EMR, Care Coordination, Patient Engagement, Population Health
Education
Southern New Hampshire University 2005 — 2009
B.S., Sports Management
Nashua High School South
Health Outcomes Sciences March 2014 - Present
Press Ganey May 2010 - March 2014
Saepio Technologies September 2008 - March 2010
Stereotaxis November 2006 - July 2008
Cerner Corporation October 2003 - November 2006
Cerner 2003 - 2006
Camtronics Medical Systems January 2001 - October 2003
Witt Biomedical April 1999 - October 2001
Baxter International Inc. October 1995 - October 1997
Johnson & Johnson 1990 - 1995
Skills
Healthcare, Capital Equipment, Hospitals, Healthcare Information..., Account Management, Sales Process, Sales, Solution Selling, New Business Development, Medical Devices, Sales Management, Salesforce.com, Direct Sales, Business Development, Cardiology, EMR, Leadership, Management, Strategic Planning, Process Improvement, Marketing, Team Building
Education
The University of Kansas 1985 — 1990
BA
Shawnee Mission Northwest High School 1983 — 1985
Press Ganey July 2013 - Present
University of Kansas Medical Center July 2013 - December 2014
Kansas Department of Transportation May 2010 - June 2013
Skills
Statistical Data..., Statistical Programming, Data Mining, Relational Databases, SAS, SPSS, SQL, Database Management, Research, Clinical Data Management, Data Analysis, Project Planning, Policy Analysis, Community Outreach, Strategy, Analysis, Database Admin, Microsoft Excel, Public Speaking, Microsoft Office, Technical Writing, Project Management, Statistics
Education
The University of Kansas 2008 — 2010
Master's, Urban Planning
The University of Kansas 2005 — 2008
Bachelor's, Political Science, History
Notre Dame de Sion College Preparatory 2000 — 2004
High School
Press Ganey June 2015 - Present
Press Ganey January 2015 - April 2015
Press Ganey June 2014 - December 2014
Connies Pizza May 2012 - May 2014
Skills
Photoshop, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Editing, Research, Public Speaking, Facebook, Customer Service, Journalism, Social Networking, Social Media Marketing, After Effects, Creative Writing
Education
Roosevelt University 2014 — 2016
Bachelor's Degree, Marketing Administration, Senior
Meridian Compensation Partners, LLC October 2010 - Present
Hewitt Associates, LLC January 2003 - October 2010
NCS Pearson May 2003 - November 2003
Press Ganey May 1999 - August 1999
Skills
Executive Pay, Incentive Programs, Deferred Compensation, Strategy, Corporate Governance, Benefits Administration, Management, Benchmarking, Finance, Financial Services, Research, HR Consulting, Talent Management, Organizational Design, Performance Management, Succession Planning, Job Analysis, Management Consulting, Psychometrics, Recruiting
Education
Southern Methodist University - Cox School of Business 2014 — 2015
Graduate Finance Certificate, Finance, General
Roosevelt University 2000 — 2004
Master's Degree, Industrial and Organizational Psychology
Purdue University 1996 — 2000
Bachelor's Degree, Psychology
Press Ganey June 2015 - August 2015
Impact Sports Baltimore September 2014 - August 2015
Linktank May 2014 - August 2014
USAmeriBank June 2013 - July 2013
Goals Unlimited July 2009 - July 2012
Skills
Marketing, Entrepreneurship, Leadership, Social Media Marketing, Business Strategy, Marketing Strategy, Business Analysis, Bank Accounting, Environmental Awareness, Microsoft Office, Social Entrepreneurship, Team Leadership, Start-ups, Social Skills, Team Management, Consulting
Education
The Johns Hopkins University 2012 — 2016
Economics, Psychological and Brain Sciences; Entrepreneurship and Management, 3.5 GPA
Carmel Catholic High School 2008 — 2012
High School, 3.97 GPA
Fusion Alliance November 2009 - Present
MISO September 2011 - August 2012
Liberty Mutual Insurance January 2011 - August 2011
QA4SW September 2009 - January 2010
Brightpoint February 2009 - November 2009
Press Ganey 2007 - 2009
Allegient, LLC March 2005 - August 2007
Freedom Mortage 2007 - 2007
PRI October 2005 - December 2005
Optimal Services LLC September 2002 - December 2005
Skills
SDLC, Testing, Quality Center, Software Quality..., Quality Assurance, Test Automation, Regression Testing, Software Development, QTP, Project Management, Requirements Analysis, Process Improvement, Agile Methodologies, Performance Testing, Visio, Requirements Gathering, Test Planning, Microsoft SQL Server, Test Management, User Acceptance Testing
Education
Purdue University 1992 — 1993
Computer Technology
Faith School of Theology 1976 — 1984
Mth, Pastoral Studies
University of Illinois at Urbana-Champaign 1973 — 1975
BA, Education
Parkland College 1971 — 1973
Associate's Degree, General Studies
Press Ganey February 2014 - Present
GE Healthcare November 1998 - 2013
GE Healthcare November 1998 - 2013
IDX November 1998 - July 2005
Skills
Product Management, HL7, Healthcare, Cross-functional Team..., Healthcare Information..., Informatics, SDLC, Marketing, CRM, Leadership, Healthcare Industry, DICOM, Health Information..., EHR, IHE, Software Development, PACS
Education
Suffolk University
Bachelor of Science (B.S.), Engineering, Cum Laude
Press Ganey January 2015 - Present
Press Ganey Associates January 2013 - January 2015
Press Ganey Associates September 2009 - January 2013
Press Ganey Associates October 2007 - September 2009
Press Ganey Associates June 2006 - October 2007
Press Ganey Associates September 2004 - June 2006
Press Ganey Associates December 1997 - September 2004
Marriott Hotels, Resorts and Suites 1995 - 1997
Skills
Healthcare, Management, Quality Improvement, Knowledge Management, Customer Experience, Communication Skills, Performance Improvement, Hospitals, Customer Service, Customer Retention, New Business Development, Healthcare Management, Process Improvement, Strategic Planning, Data Analysis
Education
Purdue University 1987 — 1991
BS, Restaurant, Hotel & Tourism
Press Ganey Associates March 2013 - Present
Press Ganey Associates August 2011 - March 2013
Press Ganey April 2010 - August 2011
Press Ganey Associates April 2008 - November 2009
Press Ganey Associates August 2005 - April 2008
St. Joseph Physician Network June 2001 - August 2005
Skills
Healthcare, Change Management, Strategic Planning, Organizational..., Customer Service, Budgets, Healthcare Management, Management Consulting, PowerPoint, Project Management, Internal Communications, Data Analysis, Business Analysis, Cross-functional Team..., Project Planning, Vendor Management, Hospitals, Training, Coaching, Marketing, Management, Account Management, Marketing Strategy, Healthcare Consulting, Team Building, SharePoint, Team Leadership, Public Speaking, Leadership, Performance Improvement, Process Improvement, Healthcare Information...
Education
University of Notre Dame 1997 — 2001
Bachelor of Science (BS), Science Business
University of Notre Dame 1997 — 2001
Bachelor of Science (BS), Science Business
Press Ganey April 2015 - Present
YRC Worldwide Technologies October 2006 - March 2015
SPRINT NEXTEL January 2006 - August 2006
Sprint 2001 - 2006
Skills
EAI, EDI, SOA, CRM, Enterprise Architecture, IT Strategy, ESB, Application Architecture, Web Services, Open Source Software, Requirements Analysis, System Architecture, Cloud Computing, Software Project..., Technical Leadership, Integration, SDLC, Middleware, Solution Architecture, webMethods, Program Management, Vendor Management, Telecommunications, Architecture, IT Management, Process Improvement, Software Development, Systems Analysis, Business Process, Information Technology, Databases, Management, Requirements Gathering, Team Leadership, ITIL, Business Intelligence, Project Management, Enterprise Software, Outsourcing, Governance, PMP, Leadership, Agile Methodologies, Data Warehousing, Agile Project Management, Strategy, PMO, Architectures, Visio, Project Portfolio...
Education
The University of Kansas 2005 — 2009
M.S., Engineering Management
University of Oklahoma 1991 — 1996
B.S., Computer Science
Press Ganey Associates 2002 - Present
Press Ganey September 2000 - Present
Liberty Mutual Insurance October 1997 - May 2000
Skills
Microsoft SQL Server, SharePoint, Agile Methodologies, Process Improvement, Troubleshooting, Visio, Virtualization, Integration, IT Strategy, Backup Solutions, Microsoft Exchange, Business Analysis, Management, Software Documentation, Data Center, Customer Service, Disaster Recovery
Education
University of Notre Dame 1992 — 1996
Bacelor of Arts, Communications
Wildwood Catholic High School 1988 — 1992
Press Ganey June 2014 - Present
Memorial Hermann Hospital Katy December 2007 - June 2014
Memorial Hermann Healthcare November 2005 - December 2007
Cole Chemical 2002 - 2005
Well-Seasoned Inc. 2001 - 2002
WaterDesk 2000 - 2001
Igloo Products Corp. 1982 - 2000
Skills
Strategic Planning, Marketing Strategy, Healthcare, Business Development, Management, Competitive Analysis, Program Management, Cross-functional Team..., Business Strategy, Public Relations, Strategy, Product Development, Team Leadership, Leadership, Sales Management, Account Management, Training, Sales Operations, Pricing, Market Planning, Marketing, Budgets, Integrated Marketing, Sales, Process Improvement, Leadership Development, Project Planning, Analysis, Fundraising, Nonprofits
Education
Texas Women's University
MBA, Business Administration and Management, General, A
University of Houston-Downtown
BS in Social Sciences, Psychology, Sociology, Philosophy
Press Ganey September 2015 - Present
Junior Achievement serving Michiana May 2013 - September 2015
St. Joseph County Chamber of Commerce November 2001 - May 2013
M-Plan May 1998 - January 2000
Partners Health Plan July 1995 - May 1998
Skills
Public Relations, Non-profits, Marketing Communications, Event Management, Customer Retention, Networking, Staff Development, Media Relations, Event Planning, Volunteer Management, Social Media, Community Outreach, Newsletters, Press Releases, Marketing, Advertising, Customer Service, Social Media Marketing, Sales, Nonprofits, Strategic Planning, Budgets, Strategy, Leadership, Recruiting, Program Management
Education
Leadership South Bend/Mishawaka 2011 — 2012
Graduate, Leadership
University of North Carolina at Chapel Hill 1988 — 1991
BA, Economics
Press Ganey QI Project June 2011 - Present
Quality Indicator Project, A Press Ganey company October 2009 - July 2011
Press Ganey 1991 - 2011
Skills
Healthcare, Hospitals, Healthcare Management
Education
University of Massachusetts, Amherst
Bachelor's degree, Health Care Administration
Press Ganey December 2014 - Present
Press Ganey Associates, Inc. October 2006 - Present
Magellan Health Services March 2000 - October 2006
United Healthcare July 1995 - March 2000
Skills
SDLC, Business Analysis, Visio, Process Improvement, Business Process, Integration, Requirements Analysis, Cross-functional Team..., Project Management, Software Documentation, Analysis, Business Intelligence, Team Leadership, Business Process..., Software Project..., Requirements Gathering, Data Analysis, Program Management, Vendor Management, Analytics, MS Project, Quality Assurance, SQL, CRM, Data Warehousing, PMP, Healthcare Information..., IT Management, Databases, Agile Methodologies, Enterprise Architecture, ITIL, Software Development, Project Portfolio..., Microsoft SQL Server
Education
Towson University
BS, Business Administration
Press Ganey January 2015 - Present
Heidrick & Struggles April 2008 - January 2015
YRC Worldwide, Inc. July 2004 - April 2008
Motorola January 2000 - January 2004
Skills
SDLC, Testing, Integration, Business Analysis, SQL, Quality Assurance, Microsoft SQL Server, Test Automation, Test Planning, Requirements Analysis, Analysis, Process Improvement, User Acceptance Testing, Web Applications, Salesforce.com, Unix, DB2, Software Quality..., Cloud Computing, ITIL, Software Documentation, SharePoint, Software Project..., Agile Methodologies, Vendor Management, Windows, Performance Testing, Requirements Gathering, Data Warehousing, Visio, Databases, Regression Testing, Test Cases, Change Management, CRM, Manual Testing, Salesforce.com..., Program Management, Mobile Technology, Logistics, Trucking, CRM Integration, Third Party Vendor..., Project Management
Education
University of Illinois at Chicago 2001 — 2003
Master, Electrical Engineering
University of Illinois at Chicago 1995 — 1999
Bachelor, Electrical Engineering
Press Ganey Associates January 2010 - Present
Press Ganey March 2008 - January 2010
GEICO July 2007 - February 2008
Skills
CAHPS, Healthcare, Data Analysis, SPSS, Microsoft Excel, Analysis, Research, Statistics, Policy, Qualitative Research, Public Health, Hospitals, Healthcare Management, Program Evaluation, Healthcare Consulting, Healthcare Information..., Business Analysis, Process Improvement
Education
Saint Mary's College 2003 — 2007
BA, Statistics & Actuarial Mathematics
Press Ganey August 2014 - Present
Press Ganey Associates November 2009 - August 2014
Manhattan Associates December 2000 - November 2009
Manpower August 1998 - December 2000
Ernst & Young LLP August 1995 - August 1998
Skills
Agile Methodologies, Microsoft SQL Server, C#, SQL, T-SQL, .NET, Software Development, DB2, SSRS, SSIS, Database Design, Perl, Unix, Oracle 9i, PostgreSQL, Data Warehousing, Data Warehouse..., Kimball Methodology, SSAS 2008, Load Testing, SQL Tuning, Data Modeling, Database Administration, Oracle, TFS, ETL, Scrum, Disaster Recovery, Linux
Education
Purdue University 1991 — 1995
BS, Computer Technology
Press Ganey October 2013 - Present
Gamma Phi Beta Sorority - Volunteer August 2009 - May 2014
Press Ganey Associates November 2012 - October 2013
Press Ganey Associates April 2011 - November 2012
Jamil Packaging Corporation July 2006 - April 2011
Welch Packaging, Inc. April 2004 - April 2006
Skills
Microsoft Office, Customer Service, Social Media, Project Management, Process Improvement, Team Leadership, Data Analysis, PowerPoint, Microsoft Excel, Public Speaking, Account Management, Research, Team Building, SharePoint, Nonprofits, Leadership, Fundraising, Leadership Development, Marketing, Time Management, Strategic Planning, Program Management, Management, Budgets, Microsoft Word, Training, Healthcare, Organizational..., Analysis, Salesforce.com
Education
Purdue University 2008 — 2010
Master of Science, Technology
Purdue University
Bachelor of Arts, History
Press Ganey June 2015 - Present
J.Crew October 2014 - May 2015
Gap Inc./Banana Republic October 2013 - October 2014
J.Crew June 2013 - October 2013
Gap Inc./Banana Republic August 2011 - June 2013
Skills
Time Management, Management, Sales, Merchandising, Visual Merchandising, Retail, Store Management, Retail Sales, Loss Prevention, Inventory Management, Customer Service, Security, Fashion, Store Operations, Leadership, Apparel, Driving Results, Microsoft Word, Microsoft Office
Education
Purdue University 2004 — 2010
Bachelor of Science, Agricultural Economics
Press Ganey Associates October 2012 - Present
Press Ganey Associates April 2011 - October 2012
Press Ganey Associates August 2009 - April 2011
Press Ganey Associates April 2008 - August 2009
Press Ganey July 2004 - April 2008
Press Ganey February 2001 - July 2004
Skills
Healthcare, Process Improvement, Agile Methodologies, Healthcare Information..., Product Management, Cross-functional Team..., Hospitals, Program Management, Project Management, Training, Data Analysis, Leadership, Software Documentation, Change Management, Business Analysis, SharePoint, Team Leadership, Team Building, Quality Assurance, Management, Visio, CRM, Vendor Management
Education
Saint Mary's College 1997 — 2000
BA, Communication
Press Ganey November 2014 - Present
Pinnacle Group of Indiana May 2007 - November 2014
ECI October 2005 - May 2007
Digital Craftsmen Inc. September 2002 - October 2005
The Pinnacle Corporation February 1998 - September 2002
Education
University of Indianapolis 1989 — 1992
Bachelor of Science (B.S.), MIS
Press Ganey December 2014 - Present
Press Ganey Associates October 2013 - December 2014
Press Ganey Associates June 2013 - October 2013
Press Ganey Associates June 2012 - January 2013
Homewood Surgical LLC June 2011 - August 2011
Skills
Sales, Market Research, Financial Analysis, Account Management, Healthcare, Sales Presentations, Salesforce.com, Time Management, Data Analysis, Operations Management, Public Speaking, Public Relations, Data Research, Business Process..., Operational Streamlining, Strategic Financial..., CRM, Customer Service, PowerPoint, Leadership, Microsoft Word
Education
The Johns Hopkins University 2008 — 2012
Bachelor's Degree, History, Entrepreneurship and Management
Press Ganey January 2015 - June 2015
University of Kansas August 2012 - December 2014
Skills
Microsoft Office, Public Speaking, Teamwork, Time Management
Education
University of Kansas Medical Center 2012 — 2015
Master of Public Health (M.P.H.), Public Health
Press Ganey May 2015 - Present
Hallmark Health System, Inc. November 2012 - May 2015
Hallmark Health System, Inc. November 2004 - November 2012
Skills
Healthcare Management, HIPAA, Healthcare, Nursing, EMR, Hospitals, Healthcare Information..., Managed Care, Applicant Tracking..., Meditech, Patient Safety, Project Management, Clinical Research, EHR, Process Improvement, Leadership, Informatics, Inpatient
Education
UC San Diego 1990 — 1994
Bachelor's degree, Communication, General