US Support Company
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US Support Company Employees
Convergys March 2011 - December 2013
Connextions March 2010 - March 2011
US Support Company 2006 - 2007
Education
Seminole State College of Florida 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting
ITT-Technical Institute 2008 — 2010
Computer Networking Systems, Networking
Venyu November 2012 - Present
US Support Company December 2007 - April 2008
Skills
Data Center, Troubleshooting, Servers, Salesforce.com, Technical Support, Customer Service, Computer Hardware, Windows Server, Disaster Recovery, Security, Networking
Education
Bossier Parish Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Northwest Louisiana Technical College 2009 — 2011
Technical Certificate, Graphic Design
Comcast Cable December 2014 - Present
Professional in career transition December 2011 - Present
US Support Company April 2005 - April 2010
Teleperformance, USA 2006 - 2010
Teleperformance, USA 2006 - 2010
The Answer Group (TAG) 2000 - 2005
The Answer Group 1996 - 2004
TAG 1996 - 2004
KidSource 1992 - 1996
Skills
Sales Management, Call Center, Customer Satisfaction, Account Management, Customer Service, Sales, Team Leadership, Team Building, Team Management, Coaching, Management, Operations Management, Recruiting, Training, Microsoft Office, Process Improvement, Retail, Leadership, Project Management, Microsoft Excel, Call Centers, Customer Retention, Human Resources, Microsoft Word, Employee Relations, Technical Support, Troubleshooting, Customer Experience, Time Management, Performance Management, Project Planning, Vendor Management, Telecommunications, Outsourcing, Software Documentation, Workforce Management, Networking, Contact Centers, CRM, Call Center Development, Sales Operations, Strategic Planning
Education
Broward College 1990 — 1992
University of Florida 1986 — 1990
Carter BloodCare May 2011 - Present
US Support Company December 2005 - June 2009
Education
Brookhaven Community College 2012 — 2015
Natchitoches Parish Health Unit December 2014 - Present
Bossier Parish Community College June 2011 - December 2014
Capital One October 2007 - April 2009
US Support Company November 2004 - October 2007
Skills
Higher Education, Microsoft Office, Public Speaking, Research, Teaching, Grant Writing, Event Planning, PowerPoint, Microsoft Word, Community Outreach, Microsoft Excel, Editing, Customer Service, Technical Support, Social Networking, Administration, Windows, Data Entry, Social Media, Team Building, Strategic Planning, Training, Leadership, Management
Education
University of Louisiana at Monroe 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Bossier Parish Community College 2012 — 2014
Associate of Science (A.S.), Health/Health Care Administration/Management
Greenstream International June 2011 - Present
EOAC Waco February 2010 - May 2011
US Support Company October 2008 - November 2009
Education
Panola College
University of Texas at Tyler
Aetna September 2008 - May 2015
NCO Customer Management, Inc. July 2006 - July 2008
Target November 2005 - February 2006
US Support Company February 2005 - April 2005
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Type 45 wpm, Problem Solving, Health Insurance, Call Center, Medical Billing, Management, Team Building, Telephone Skills, Customer Service, Call Centers
Education
Kingwood Community College 2006 — 2008
Certification, Medical Office Management/Administration
Northwestern State University 2003 — 2006
Bachelor of Liberal Arts, Psychology
4onsite IT services 2002 - Present
Cox Communications 2009 - 2011
US Support Company 2006 - 2009
Skills
Technical Recruiting, New Business Development, Sales Management, Sales, Recruiting, Customer Service, Talent Acquisition, Marketing Strategy, Networking, Team Management, Software Installation, Technical Support, Wireless Networking, IP, Security
Education
Cypress College
Fullerton College
ADMS Enterprises, LLC November 2014 - Present
Barrister Global Services Network November 2012 - April 2014
Adecco March 2012 - November 2012
Barrister Global Services Network August 2011 - March 2012
Barrister Global Services Network February 2011 - March 2012
Aflac April 2010 - June 2011
Gymboree Play & Music August 2009 - June 2010
US Support Company December 2006 - August 2009
Skills
Business Communications, Recruiting, Business Analysis, Training, Process Improvement, People Skills, Management, Customer Service, Marketing, Employee Benefits, Troubleshooting, Sales, Start-ups, Entrepreneurship, Project Management, Leadership, Public Speaking, Social Media
Education
LSU Shreveport 2004 — 2009
Bachelor of Science, Business Administration with emphasis in Finance & International Studies
Valliant High School
Culinaire October 2013 - Present
3i Construction, LLC 2012 - 2012
Longhorn Steakhouse September 2008 - November 2009
US Support Company April 2008 - September 2008
A&G Leak Survey Services, LLC 2003 - 2004
America's Best Realty 2000 - 2003
Skills
Administrative..., Receptionist Duties, Microsoft Excel, Microsoft Word, QuickBooks, Data Entry, PowerPoint, Creative Problem Solving, Multi Tasking, Real Estate, Customer Service, Contracts Administrators, Adobe Acrobat, Closings, Technical Support, Invoicing, Inventory Control, Bookkeeping, Market Research, Interviews, Telephone Skills, Process Scheduler, Time Management
Education
American InterContinental University 2012 — 2013
Associate of Arts (AA), Business Administration and Management, General
Louisiana State University 1994 — 1995
Enlink Midstream August 2013 - Present
Cash America March 2011 - August 2013
Army National Guard May 2000 - April 2011
Citi January 2011 - February 2011
Flextronics April 2010 - January 2011
AT&T October 2007 - March 2010
US Support Company March 2005 - October 2007
Skills
Software Documentation, Technical Support, Call Center, Disaster Recovery, Printers, Active Directory, XP, Troubleshooting, Customer Service, SharePoint, ITIL, Process Improvement, Microsoft Exchange, Windows 7, Network Security, Image Processing, Service Desk, Help Desk Support, Desktop Computers, Blackberry Enterprise..., Microsoft Office, Team Leadership, LAN-WAN, Subnetting, Laptops, iPhone, Customer Support, Mechanics, Cisco Technologies, Networking, VPN, Routers, Switches, Operating Systems, Training, Windows, Wireless Networking, Remote Desktop, Outlook, Dell Computers, Information Technology, CompTIA A Certification, Desktop Administration, Microsoft Word, IT Operations, Microsoft Excel, Antivirus, IP, Hardware, Firewalls
Education
University of North Texas 2013 — 2014
Bachelor's Degree, Applied Technology and Performance Improvement, Graduated May of 2014
University of North Texas 2013 — 2014
Minor, Computer Education, Graduated May of 2014
North Lake College 2010 — 2012
Associate of Science (A.S.), Science, Graduated May of 2012
Hilton Anatole March 2011 - Present
Walmart June 2010 - May 2011
US Support Company May 2009 - July 2010
Skills
Final Cut Pro, Avid Media Composer, Avid FX, Motion Graphics, Final Draft, After Effects
Education
KD College 2012 — 2013
Southern University at Shreveport 2010 — 2011
Creative Writing
SunArcher Photography October 2007 - Present
AMDEX Corporation August 2011 - April 2013
Best Buy October 2009 - August 2011
American Security Programs April 2009 - June 2009
US Support Company October 2008 - February 2009
United States Air Force August 2005 - September 2007
United States Air Force May 2002 - August 2005
Skills
Instructional Design, Curriculum Development, Classroom Instruction, Digital Photography, Social Networking, Photoshop, Security Clearance, Military Experience, Information Assurance, Government Contracting, E-Learning, Community Outreach, Social Media, Instructor-led Training, Classroom, Analysis, Military Operations, Weapons, Top Secret, Photography, Training, Military, Command & Control, Interagency Coordination, Government, Command, Air Force, Program Management
Education
Louisiana Tech University
Bachelor of Science, Aviation Management
Ruston High School, Ruston, La.
DECA November 2010 - Present
One Touch Direct June 2013 - October 2013
US Army July 2006 - May 2010
U.S Support Company April 2005 - July 2006
McDonald's Corporation August 2001 - April 2005
Skills
Customer Service, Cooking, Food Service, Food, Military, Teaching, Technical Support, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Microsoft Excel, Team Leadership, Public Speaking, Time Management
Education
Colorado Technical University 2010 — 2015
Bachelor of Science (B.S.), CRIMINAL JUSTICE/ HUMAN SERVICES, 4.0
ITT Technical Institute-Springfield 2012 — 2014
Associate of Science (A.S.), Criminology and Forensic Technology
Aegis Communications October 2008 - Present
universal academy irving tx August 2007 - May 2008
us support company January 2006 - March 2007
Skills
Call Center, Inbound Marketing, Contact Centers, Service Delivery, Customer Satisfaction, Escalation, Microsoft Office, Microsoft Word, Microsoft Excel, Teachers, Special Education, Educational Technology, business computer..., IEP, Curriculum Development
Education
Northwestern State University 1986 — 2000
Bachelor of Arts (B.A.), Business Administration and Management, General
Wyndsongwolf photography August 2006 - Present
American Military University August 2006 - October 2011
SaveMoneyOnTravelOnline.com March 2009 - March 2010
Kellie Cason Talent Agency April 2007 - March 2009
US Support Company 2006 - 2006
Skills
Military History, Counterterrorism, Intelligence, Military, Writing, Drama, Terrorism, Homeland Security, Comedy, Portrait Photography, Aircraft, Intelligence Community, International Relations, Private Investigations, Defense, Tactics, Government, National Security, Personal Security, Air Force, Firearms, DoD, Counterintelligence, HUMINT, Interagency Coordination, Weapons, Intelligence Analysis, Surveillance, Command, Vulnerability Assessment
Education
American Public University System 2006 — 2012
Intel/Terrorism, Intel/Terrorism
Midwestern State University 1997 — 1998
Portal Asset/21st Century Storage June 2012 - Present
Jackson Hewitt January 2011 - April 2012
Advance Tax December 2009 - April 2010
Relay Station February 2008 - April 2009
US Support Company September 2007 - March 2008
Advanced Tax 2006 - 2007
CostCutters September 1999 - February 2001
Pacific Coast Capital September 1998 - August 1999
Hotel Colorado September 1996 - June 1998
Jimenez Landscaping 1998 - 1998
Skills
Payroll, Accounting, Journal Entries, Invoicing, Financial Statements
Education
Jones International University 2009 — 2012
MBA, Accounting -- working on now
Colorado Mesa University 1991 — 1995
BBA's, Computer Information Systems for Business and in Marketing
Mesa State College 1991 — 1995
MBA, Accounting and Forensic Accounting (double major)
Jones International University
MBA, Accounting
Tim Hortons July 2015 - Present
Best Buy November 2012 - April 2013
Jkrete Decorative Concrete January 2012 - November 2012
Express Personnel Services November 2010 - January 2012
Self Employed March 2009 - November 2010
CBS Personnel Services March 2008 - January 2009
US Support Company July 2007 - March 2008
Education
Sullivan University 2010 — 2012
Business Admin, Business Administration and Management, General
Sullivan University
Associate's degree, Business Administration and Management, General
Teach Foundation August 2015 - Present
Anderson Merchandisers July 2013 - February 2014
Xerox, Inc January 2013 - April 2013
MS November 2012 - January 2013
Adecco-IBM December 2011 - April 2012
RTI International March 2011 - May 2011
US Support Company December 2008 - June 2009
Comcast February 2008 - December 2008
Skills
Information Technology, Virus Removal, Hardware Diagnostics, Windows Server, Help Desk Support, Computer Hardware, Microsoft Office, Windows 7, Printers, Call Centers, Customer Service, Social Networking, Merchandising, Retail, Store Management, Retail Sales, Inventory Management, Loss Prevention, Social Media, Inventory Control, Sales, Facebook, Planograms, Cashiering, Time Management, Advertising, Marketing, Store Operations, Cold Calling Experience
Education
Belhaven University 2015 — 2017
Bachelor of Science (BS), Mental and Social Health Services and Allied Professions
Virginia College 2012 — 2014
Associates Degree, Network Engineering
Hinds Community College 2001 — 2003
Associate Degree, Accounting
Appen Customer Service RepresentativeNEW CORPAugust 2012 - April 2013
United States Postal Service March 2008 - June 2009
Us Support Company September 2005 - February 2006
Auto tech Enterprise April 2001 - May 2005
Skills
Customer Service, Call Center, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Data Entry, PowerPoint, Customer Satisfaction, Time Management, Public Speaking, Team Building, Team Leadership, Leadership
Education
Baker College Center for Graduate Studies 2012 — 2016
ouachita parish high
FlashBanc, LLC June 2015 - Present
McElroy Metal July 2014 - June 2015
Thirdeye Communication May 2008 - February 2013
US Support Company August 2004 - February 2008
Telvista Inc. August 2001 - May 2003
Skills
Microsoft Office, Management, Microsoft Word, Microsoft Excel, Research, Sales, Leadership, Training, PowerPoint, English, Process Improvement, Windows, Outlook, Recruiting, Interviews, Customer Satisfaction, Customer Experience, Customer Retention, Product Management, Retail, Sales Presentations, New Business Development, Managed Services, Customer Support, Long-term Customer...
Education
Ayers Career College 2004 — 2005
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
ITT Technical Institute 2012 - Present
Emerson Process Management 2010 - 2012
US support company 2009 - 2010
Crosstex Energy 2008 - 2009
Advanced controls & engneering 2007 - 2008
United States Army August 2001 - February 2005
Skills
Troubleshooting, Computer Hardware, Windows 7, Instrumentation, Software Installation, Networking, Windows XP, Windows, Customer Service, Technical Support, Security, Linux, Testing, Microsoft Word, Microsoft Office, Network Administration, Operating Systems, Computer Security, Computer Maintenance, Problem Solving, Project Management, Wireless Networking, Hardware, Engineering, Windows Server, Electronics, Network Security, Computer Repair, Programming, Software Documentation, TCP/IP, PowerPoint, Telecommunications, OS X, Disaster Recovery, Microsoft Excel, Laptops, Project Planning, Virtualization, SharePoint, Microsoft Exchange, VMware, Integration, C, Printers, Customer Satisfaction, Research, Switches, MySQL, Information Technology
Education
ITT Technical Institute-Baton Rouge 2013 — 2016
Bachelor's degree, Information systems and cybersecurity
ITT Technical Institute-Baton Rouge 2012 — 2013
Associate's degree, Network and System Administration/Administrator
Northwest Louisiana Technical College 2005 — 2007
Vocational Technical Diploma, Industrial instrumentation and Electrical
Margaritaville Resort Casino - Bossier City, La. January 2015 - Present
Caesars Entertainment Corporation March 2014 - November 2014
Margaritaville Resort Casino May 2013 - March 2014
Diamond Jacks Casino and Hotel May 2012 - May 2013
Eldorado Hotel Casino November 2011 - July 2012
Boyd Gaming October 2008 - November 2011
Boyd Gaming October 2007 - October 2008
Eldorado Casino and Hotel March 2003 - September 2007
Us Support Company August 2006 - March 2007
KTBS Channel 3News May 2006 - August 2006
Skills
Casino, Gaming Industry, Casino Gaming, Blackjack, Hospitality, Roulette, Customer Service, VIP, Resorts, Baccarat, Microsoft Office, Hospitality Management, Microsoft Excel, Food & Beverage, Microsoft Word, Entertainment, Public Relations, Gaming, Leadership, Hospitality Industry
Education
Louisiana State University in Shreveport 2012 — 2013
Bachelor of Arts in Mass Communications, Public Relations
Bossier Parish Community College 2008 — 2011
Associate of Applied Science in Telecommunications, Broadcast Journalism
University of Nevada Las Vegas Division of Education Outreach 2007 — 2008
Lowe's Home Improvement November 2004 - Present
Army National Guard October 2001 - Present
Plastech September 2007 - December 2007
US Support Company August 2006 - September 2007
Dillards February 2006 - October 2006
Skills
Customer Service, Team Building, Networking, Troubleshooting, Microsoft Office, Call Centers, Team Leadership, Technical Support, Leadership, Strategic Planning, Data Entry, Event Planning, Supervisory Skills, Microsoft Word, Microsoft Excel, Public Speaking, Training
Education
LSU Shreveport 2003 — 2010
General Business
ShopHQ1 December 2011 - Present
ShopHQ1 November 2010 - December 2011
Job Corps November 2009 - August 2010
US Air Force Reserve February 2006 - August 2010
Caddo Parish School Board August 2007 - October 2009
Bossier Parish Community College April 2004 - August 2006
US Air Force Reserve March 2000 - January 2006
US Support Company August 2001 - April 2004
Skills
Training, Customer Service, Leadership, Outlook, Coaching, Customer Satisfaction, Inventory Management, Team Building, Leadership Development, Microsoft Office, Retail, Merchandising, Customer Experience, Team Leadership, Call Center, Public Speaking, Call Centers, Communication, De-escalation, Interdepartmental..., Career Counseling, Professional Mentoring, Oracle, Social Media
Education
Louisiana Tech University 2007 — 2008
Master of Arts (M.A.), Counselor Education/School Counseling and Guidance Services
Louisiana Tech University 2004 — 2006
Bachelor's Degree, General Studies
Community College of the Air Force 2000 — 2006
Associate's Degree, Aerospace Maintenance Technology
Bossier Parish Community College 1992 — 1997
Associate's Degree, Criminal Justice and Corrections
Tier3Tech December 2007 - Present
Teleperformance (Formerly T.A.G, /US Support Co) February 2006 - Present
US Support Company March 2002 - June 2006
Education
Columbus State Community College 1999 — 2001
na, Business
Marshall ISD August 2015 - Present
Elysian Fields ISD August 2013 - July 2015
Etech Texas October 2009 - July 2013
US Support Company February 2007 - January 2009
Skills
Troubleshooting, Call Centers, Laptops, Blackberry, Wireless, Technical Support, Program Management, Networking, Software Installation, iPhone, Customer Service
Education
Stephen F. Austin State University 2009 — 2012
Master of Education (M.Ed.), Secondary Education
LeTourneau University 2002 — 2006
Bachelor of Arts, History-Political Science
Elysian Fields High School 1998 — 2002
US Support Company March 2008 - Present
Holiday Lanes March 2001 - February 2008
Education
LSU Shreveport 2000 — 2004
Whole Foods Market September 2012 - Present
Whole Foods Market October 2011 - Present
Whole Foods Market January 2013 - July 2013
Whole Foods Market December 2009 - March 2012
Whole Foods Market March 2008 - April 2011
Hyatt August 2007 - March 2008
Sagem Morpho April 2007 - August 2007
US Support Company March 2006 - April 2007
U S Support Company October 2005 - February 2006
Education
Panola College 2004 — 2006
Texas A&M University-Kingsville 2002 — 2004
Electrical Engineering / Astrophysics
SYKES November 2008 - Present
Latelco October 2007 - August 2008
US Support Company September 2004 - September 2007
Unitel November 1997 - March 1998
S Schwab Company March 1983 - October 1989
Education
Alderson Broaddus University 1990 — 1993
Garrett Community College 1989 — 1991
none, Pre-Med, Nursing
Allegany Community College 1989 — 1990
none, Pre-Med
ManPower Staffing Services August 2010 - April 2012
Louisiana Pain Physicians May 2009 - March 2010
US Support Company March 2006 - September 2007
Skills
Speedy typist 55 wpm,..., Skilled in MicroSoft..., Highly skilled..., Exceptional Listener, Exceptional in verbal..., Problem Solving, Problem Analysis
Education
Penn Foster 2011 — 2013
Bachelor of Science (B.S.) Administration, Health Information/Medical Records Technology/Technician, 3.5
University of New Orleans 1996 — 1998
Bachelor of Science (B.S.), Mathematics, 2.8
Institute for Human Services and Public Policy December 2010 - January 2011
US Support Co August 2008 - September 2010
US SUPPORT COMPANY August 2008 - September 2009
Sheraton November 2007 - April 2008
SHERATON NEW ORLEANS November 2007 - April 2008
Surviving Katrina & Rita in Houston January 2007 - August 2007
SURVIVING KATRINA AND RITA January 2007 - August 2007
Resource Staffing August 2005 - August 2007
Resource Staffing August 2005 - August 2007
Del Sol December 2004 - August 2005
Education
LSU Shreveport 2009 — 2010
Bachelor of Arts, Sociology
Southern University at New Orleans 2005 — 2008
North Harris Community College 2006 — 2006
Associate of Arts, Liberal Arts
University of Houston
Associate of Arts, Liberal Arts
Louisiana State University
School; Bachelor of Arts, Humanities and Social Sciences; Sociology
Southern University at New Orleans
Verizon Wireless June 2013 - Present
American Electric Power May 2008 - April 2013
Us Support Company 2004 - 2008
Us Support Company 2004 - 2008
Us SUpport Company 2004 - 2008
Skills
Customer Service, Microsoft Word, PowerPoint, Troubleshooting, Computer Security, Social Networking, Network Security, Wireless Networking, Computer Hardware, Computer Proficiency, Computer Network..., Customer Satisfaction, Customer Retention, Customer Experience, Customer Support, Microsoft Excel, Facebook, HTML, Microsoft Office, Outlook, Social Media, Social Media Marketing, Telecommunications, Windows
Education
Bossier Parish Community College 2010 — 2016
O.D. Wyatt High School Fort Worth Texas 1977 — 1979
Security Financce November 2010 - Present
Verizon Wireless April 2006 - March 2010
US Support Company November 2005 - April 2006
Chevron Corporation October 2002 - February 2005
Education
Booker T. Washington High School
Diploma
Southern University
Bachelor of Science, Business Management
University of Phoenix
Business Management
YRC Freight October 2013 - Present
US Army January 2011 - Present
US Army January 2009 - January 2011
Comcast March 2007 - December 2008
US Support Company June 2005 - April 2007
Trade Secrets February 2003 - June 2005
Skills
Security Clearance, Management, Strategic Planning, Public Speaking, Operations Management, Operational Planning, Personnel Management, Employee Training, Customer Service, Leadership, Leading and Motivating, Event Planning, Inventory Management, Microsoft Office, Microsoft Excel, PowerPoint, IPT Management and..., DOD Supply Chain..., Joint Logistics Training, Logistics, Transportation, Environmental..., Hazardous Materials..., Forklift Operator..., Digital Training..., Combat Life Saver, Master Driver Trainer..., CRM databases
Education
University of Maryland University College
Bachelor of Business Administration (BBA), Logistics, Materials, and Supply Chain Management
US Support Company September 2010 - December 2011
Teleperformance 2007 - 2011
US Support Company May 2007 - September 2010
Budget Prepaid December 2005 - May 2007
Skills
CDL Class A
Education
East Central Community College 1995 — 1997
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Morton High School 1992 — 1995
Morton High School
Diploma; Associate, Liberal Art
University of Louisiana at Monroe
Bachelor, General Studies