Verizon Communications (formerly GTE)
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Verizon Communications (formerly GTE) Employees
Syniverse February 2015 - Present
Syniverse Technologies October 2010 - Present
State of NC May 2009 - February 2010
Mountain Country Store October 2007 - February 2010
Self Employed August 2006 - December 2008
Verizon Communications (formerly GTE) March 1991 - July 2006
Skills
Temporary Placement, Employee Relations, Human Resources, Recruiting, Management, Policy Analysis, Materials Management, Vendor Management, Performance Appraisal, Onboarding, Organizational..., Benefits Administration, Performance Management, Process Improvement, Team Building, Mergers & Acquisitions, Hiring, Talent Management, Interviews, Employee Training, Talent Acquisition, HRIS, Employee Engagement, Personnel Management, Succession Planning, Sourcing, Applicant Tracking...
Education
Nova Southeastern University 1995 — 1997
Bachelors, Professional Management
University of South Florida
Supplies Network April 2010 - Present
Verizon Business January 2006 - December 2009
Verizon Enterprise Solutions Group January 2003 - January 2006
Verizon Communications (formerly GTE) February 1998 - January 2003
Skills
Project Management, Leadership, Customer Satisfaction, Customer Service, Telecommunications, Sales Operations, Sales, Account Management, Team Building, Sourcing, Solution Selling, Salesforce.com, Team Leadership
Education
Lindenwood University
Bachelor of Arts, Business Administration
Patricia Stevens Career College
Diploma, Public Relations and Customer Service
Verizon Wireless April 2010 - Present
Verizon Communications January 2006 - April 2010
Verizon Enterprise Solutions Group March 2003 - January 2006
Verizon Retail Markets Group March 2000 - March 2003
Verizon Communications (formerly GTE) January 1997 - March 2000
Verizon Communications (formerly GTE) March 1995 - January 1997
Verizon Communications (formerly GTE) March 1992 - March 1995
Verizon Communications (formerly GTE) August 1990 - March 1992
Skills
Team Management, Sales, Business Development, Product Management, Market Research, Strategic Partnerships, Product Marketing, Telecommunications, Product Development, CRM, Strategy, Contract Negotiation, Strategic Planning, Solution Selling, Customer Experience, Channel, Management, Account Management, Leadership, Segmentation, Marketing Strategy, Wireless, Marketing Communications, Customer Retention, Sales Operations, Marketing, Managed Services, Vendor Management, Cross-functional Team..., Direct Sales, B2B, P&L Management, Go-to-market Strategy, Mergers & Acquisitions, Enterprise Software, SaaS, Competitive Analysis, Business Alliances, Pricing, Negotiation, Marketing Management, Sales Process, Professional Services, Project Planning, Mobile Devices, Start-ups, Retail, Product Lifecycle..., Sales Management, Selling
Education
Michigan State University - The Eli Broad College of Business 1986 — 1990
Bachelor of Arts
Fox Hills Elementary
Time Warner Cable Business Class October 2012 - Present
Tatum LLC April 2012 - October 2012
Nokia July 2011 - January 2012
Nokia July 2007 - July 2011
Nokia November 2006 - July 2007
McKesson Health Solutions August 2002 - November 2006
Solectron Global Services October 2001 - July 2002
Genuity 1997 - 2000
Verizon Communications (formerly GTE) September 1993 - November 1997
Skills
Operations Management, Performance Improvement, Accounting, Financial Systems, Financial Analysis, Process Improvement, CPA, Change Management, Telecommunications, Strategy, Management, Strategic Planning, Business Development, Business Intelligence, Analysis, Leadership, Finance
Education
North Carolina Central University 1995 — 1998
MBA, Business
North Carolina Agricultural and Technical State University 1988 — 1993
B.S., Finance
Kwikset May 2013 - Present
Herzog Technologies, Inc(Formerly HAX Technologies, LLC) August 2010 - May 2012
Alliance Data Systems November 2005 - May 2010
Blockbuster June 2004 - October 2005
Marconi 2001 - 2004
Verizon Communications (formerly GTE) July 1998 - January 2001
Pier 1 Imports August 1997 - July 1998
Sabre Holdings May 1990 - November 1995
Skills
Accounting, Financial Analysis, Process Improvement, Forecasting, Financial Reporting, Budget, General Ledger, SAP
Education
The University of Dallas 1999 — 2000
MBA, Business
The University of Texas at Arlington - College of Business 1992 — 1995
BBA, Accounting
Tarrant County College 1989 — 1991
Associate of Arts, General Studies
Eastern Hills High School 1985 — 1989
High School Diploma, General Studies
Home May 2001 - Present
INVESTIGATIVE PROFESSIONALS May 2001 - May 2002
VERIZON COMMUNICATIONS (formerly GTE) March 1989 - March 2001
California Highway Patrol January 1964 - June 1989
ALLSTATE INSURANCE COMPANY September 1988 - March 1989
SAN FRANCISCO POLICE DEPARTMENT January 1961 - January 1964
United States Air Force August 1955 - July 1959
Skills
Law Enforcement, Investigations, Analysis, Supervisory Skills, Telecommunications, Home Office, Government, Criminal Law, Investigation, Police, Criminal Investigations, Interviewing, Fraud, Fraud Investigations, Evidence, Surveillance, Interrogation, Private Investigations, Enforcement, Public Safety, Patrol, Law Enforcement..., Internal Investigations, Homicide Investigations, Crime Prevention, Firearms, Executive Protection, Police Training, Field Training Officer, Security, Homeland Security, Security Operations, Tactics, Corporate Security, Field Training, Physical Security
Education
California State University-Sacramento 1975 — 1978
MPA (Master--Public Administration), Public Administration, 3.8
California State University-Sacramento 1972 — 1975
Community College Limited Service Teaching Credential, Police Science
California State University-Sacramento 1971 — 1975
BA, Government, 3.7
Contra Costa College 1968 — 1970
AA, Administration of Criminal Justice
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
APR Consulting, Inc. September 2013 - Present
ProCom Consulting, LLC August 2011 - May 2013
Elevated Resources Inc and Collaborative Consulting Services Inc July 2007 - October 2010
Bearing Points Inc and Technology Staffing Resources Inc October 2005 - July 2007
Ajilon Consulting December 2004 - September 2005
Verizon Communications (formerly GTE) June 1999 - November 2003
Verizon Communications (formerly GTE) June 1996 - June 1999
Verizon Communications (formerly GTE) January 1995 - June 1996
Verizon Communications (formerly GTE) January 1992 - January 1995
Verizon Communications (formerly GTE) May 1986 - January 1992
Skills
Technical Requirements, Production Support, Requirements Analysis, Telecommunications, Testing, Project Management, Outsourcing, Requirements Gathering, Business Analysis, Software Documentation, Cross-functional Team..., Business Process, Business Requirements, Management, Call Centers, SDLC, Integration, PMO, Business Process..., Leadership, Vendor Management
Education
University of South Florida - College of Business Administration 1974 — 1979
Bachelor of Science, Business Management
VPI - Voice Print International July 2011 - June 2012
PMI-California Central Coast Chapter July 2010 - December 2011
Verizon Communications February 2005 - November 2009
Verizon Communications February 2004 - February 2005
Verizon Communications (formerly GTE) June 1999 - February 2004
Verizon Communications (formerly GTE) March 1997 - June 1999
GTE and CONTEL December 1991 - March 1997
GTE October 1981 - June 1991
Skills
Telecommunications, Leadership, Strategic Planning, Time Management, Software, Spanish, Customer Communication, Software Project..., Microsoft Office, Customer Satisfaction, Vendor Management, Process Improvement, MS Project, Program Management, Visio, Requirements Analysis, Product Management, Business Process..., Project Delivery, Requirements Gathering, Telephony, Software Documentation, Managed Services, Call Center, Computer Network..., Wireline, Certified Project..., Project Planning, Team Building, Project Portfolio..., VoIP, Wireless, Integration, SharePoint, Team Leadership, RFP, Business Analysis, English, Management, SDLC, Training, Project Management, Call Centers, Resource Management, Budgets, System Deployment, Switches, Networking, Unified Communications
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
GEORGE WASHINGTON UNIVERSITY/PROJECT MANAGEMENT INSTITUTE 2004 — 2007
Masters Certificate, Project Management
University of Phoenix 2003 — 2005
Bachelor Science, Business Administration
Ventura College 1998 — 2002
Transfer, General