Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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Sitel Employees
Employee
Years
Job
Industry
Steve Schanz Steve Schanz's Sitel Experience 2001 - 2007
Job Vice President, Customer Care at DIRECTV
Industry Broadcast Media
Experience
DIRECTV January 2013 - Present
Pinnacle BPO 2011 - 2013
UnitedHealth Group 2007 - 2010
Sitel 2001 - 2007
eBaseOne 1999 - 2001
Hewlett-Packard 1993 - 1999
US Navy 1989 - 1993
Education
LeTourneau University
Bachelor of Science (BS), Business Management
DIRECTV January 2013 - Present
Pinnacle BPO 2011 - 2013
UnitedHealth Group 2007 - 2010
Sitel 2001 - 2007
eBaseOne 1999 - 2001
Hewlett-Packard 1993 - 1999
US Navy 1989 - 1993
Education
LeTourneau University
Bachelor of Science (BS), Business Management
Jeremy Zimmerman Jeremy Zimmerman's Sitel Experience August 1999 - August 2001
Job IT Professional
Industry Information Technology and Services
Experience
Northwestern Mutual March 2014 - Present
US Army February 2003 - November 2011
CDI Corporation September 2001 - August 2002
Sitel August 1999 - August 2001
Skills
Programming, Help Desk Support, Leadership, Team Leadership, Training, COBOL, JCL, CICS, Pascal, Fortran, Visual Basic, C++, Java, SQL, Access, Oracle, Mainframe, Linux, Mac, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Physical Security, Discipline, Teamwork, Strategic Planning, Supervisory Skills, Technical Support, Information Technology, CompTIA A+ Certification, CompTIA Network+...
Education
Strayer University (VA) 2010 — 2014
Bachelor of Science (BS), Information Systems Concentration in Programming
Madison Area Technical College 1999 — 2001
Associate's degree, CIS - Programmer/Analyst (mainframe)
Northwestern Mutual March 2014 - Present
US Army February 2003 - November 2011
CDI Corporation September 2001 - August 2002
Sitel August 1999 - August 2001
Skills
Programming, Help Desk Support, Leadership, Team Leadership, Training, COBOL, JCL, CICS, Pascal, Fortran, Visual Basic, C++, Java, SQL, Access, Oracle, Mainframe, Linux, Mac, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Physical Security, Discipline, Teamwork, Strategic Planning, Supervisory Skills, Technical Support, Information Technology, CompTIA A+ Certification, CompTIA Network+...
Education
Strayer University (VA) 2010 — 2014
Bachelor of Science (BS), Information Systems Concentration in Programming
Madison Area Technical College 1999 — 2001
Associate's degree, CIS - Programmer/Analyst (mainframe)
Schaynna Olund Schaynna Olund's Sitel Experience June 2006 - January 2008
Job Case Manager
Industry Consumer Services
Experience
Porchlight WaitressErin's Snug Irish PubNovember 2013 - July 2014
Diggity's January 2012 - November 2013
TDS January 2008 - November 2011
SITEL June 2006 - January 2008
Captel December 2005 - June 2006
Skills
People Skills, Customer Driven, Communicative Skills, Organization, Computer-savvy, Sales&Marketing, Non-profits, Telecommunications, Psychology, English, Training, Creative Work, Determination, Customer Satisfaction, Supervisory Skills, Telephone Skills, Nonprofits, Sales, Call Centers, Customer Service, Data Entry, Customer Experience, Phone Etiquette, Customer Retention, Teamwork, Friendly Personality, Always Punctual, Close Attention to..., Customer-focused, Goal Oriented, Customer Service..., Customer-focused Service, Telemarketing, Cash Handling Experience, Administrative..., Time Management, Interpersonal..., Clerical Skills, People-oriented, Multi-line Phone, Leadership, Learning Quickly, Patience, Filing, Customer Service..., Cash Register, Contact Centers, Up-selling, Office Administration, Hardwork
Education
University of Wisconsin-Madison 2012 — 2015
BA of Psychology & English, Major: Psychology & English Minor: Criminal Justice
Madison Area Technical College 2009 — 2012
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Porchlight WaitressErin's Snug Irish PubNovember 2013 - July 2014
Diggity's January 2012 - November 2013
TDS January 2008 - November 2011
SITEL June 2006 - January 2008
Captel December 2005 - June 2006
Skills
People Skills, Customer Driven, Communicative Skills, Organization, Computer-savvy, Sales&Marketing, Non-profits, Telecommunications, Psychology, English, Training, Creative Work, Determination, Customer Satisfaction, Supervisory Skills, Telephone Skills, Nonprofits, Sales, Call Centers, Customer Service, Data Entry, Customer Experience, Phone Etiquette, Customer Retention, Teamwork, Friendly Personality, Always Punctual, Close Attention to..., Customer-focused, Goal Oriented, Customer Service..., Customer-focused Service, Telemarketing, Cash Handling Experience, Administrative..., Time Management, Interpersonal..., Clerical Skills, People-oriented, Multi-line Phone, Leadership, Learning Quickly, Patience, Filing, Customer Service..., Cash Register, Contact Centers, Up-selling, Office Administration, Hardwork
Education
University of Wisconsin-Madison 2012 — 2015
BA of Psychology & English, Major: Psychology & English Minor: Criminal Justice
Madison Area Technical College 2009 — 2012
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Cynamon Scott Cynamon Scott's Sitel Experience October 2014 - Present
Job Virtual HR Solutions/KinderJam Business Owner
Industry Marketing and Advertising
Experience
Sitel October 2014 - Present
KinderJam 2015 - Present
PODS April 2014 - May 2015
The Positive Happenings Foundation March 2012 - January 2014
CORESTAFF Services October 2011 - November 2012
AB Staffing Solutions January 2012 - May 2012
Express Employment Professionals March 2011 - June 2011
Charles Schwab October 2010 - March 2011
The ExecuSearch Group January 2009 - September 2010
Arthur Murray Dance Studio April 2008 - July 2008
Skills
Dance Instruction, Choreography, Dance, Resume Writing, Onboarding, Background Checks, Public Speaking, Customer Service, Microsoft Office, Word, Outlook, Customer Relations, Excel, Employee Relations, Administrative Support, Social Media, Scheduling, Healthcare, Fundraising, Mentoring, Office Management, Social Media Marketing, PowerPoint, Event Planning, Technical Recruiting, Writing, Coaching, Interviewing, Research, Problem Solving, Administration, Talent Acquisition, Negotiation, Data Entry, Account Management, Event Management, Non-profits, Hiring, Teaching, Team Leadership, Retail, Editing, Talent Management, Promotions, Payroll, Microsoft Excel, Recruiting, Microsoft Word, Human Resources, Temporary Staffing
Education
Liberty University 2015 — 2016
Master of Business Administration (MBA), Marketing
Mesa Community College 2014 — 2015
Certification, Project Management
Northern Arizona University 2012 — 2014
Bachelor's Degree, Interdisciplinary Studies-Public Management Emphasis
Mesa Community College 2013 — 2013
Certification, Organizational Leadership
Mesa Community College
Associate of Arts (AA), Interdisciplinary Studies
Sitel October 2014 - Present
KinderJam 2015 - Present
PODS April 2014 - May 2015
The Positive Happenings Foundation March 2012 - January 2014
CORESTAFF Services October 2011 - November 2012
AB Staffing Solutions January 2012 - May 2012
Express Employment Professionals March 2011 - June 2011
Charles Schwab October 2010 - March 2011
The ExecuSearch Group January 2009 - September 2010
Arthur Murray Dance Studio April 2008 - July 2008
Skills
Dance Instruction, Choreography, Dance, Resume Writing, Onboarding, Background Checks, Public Speaking, Customer Service, Microsoft Office, Word, Outlook, Customer Relations, Excel, Employee Relations, Administrative Support, Social Media, Scheduling, Healthcare, Fundraising, Mentoring, Office Management, Social Media Marketing, PowerPoint, Event Planning, Technical Recruiting, Writing, Coaching, Interviewing, Research, Problem Solving, Administration, Talent Acquisition, Negotiation, Data Entry, Account Management, Event Management, Non-profits, Hiring, Teaching, Team Leadership, Retail, Editing, Talent Management, Promotions, Payroll, Microsoft Excel, Recruiting, Microsoft Word, Human Resources, Temporary Staffing
Education
Liberty University 2015 — 2016
Master of Business Administration (MBA), Marketing
Mesa Community College 2014 — 2015
Certification, Project Management
Northern Arizona University 2012 — 2014
Bachelor's Degree, Interdisciplinary Studies-Public Management Emphasis
Mesa Community College 2013 — 2013
Certification, Organizational Leadership
Mesa Community College
Associate of Arts (AA), Interdisciplinary Studies
Stéphanie Rouillard's Sitel Experience October 2007 - June 2008
Job UCP/PSW at Cavendish Manor Retirement Living
Industry Telecommunications
Experience
Cavendish Manor Retirement Living October 2011 - Present
Cavendish Manor Retirement Living October 2011 - Present
Bell mobility January 2009 - July 2009
Sitel October 2007 - June 2008
KS Revolution Enterprises March 2005 - October 2006
Skills
Access, Customer Experience, VoIP
Education
Langara College 2004 — 2005
Certificate, Resident Care Aid Program
RIM
RIM certification
RIM
RIM certification
Cavendish Manor Retirement Living October 2011 - Present
Cavendish Manor Retirement Living October 2011 - Present
Bell mobility January 2009 - July 2009
Sitel October 2007 - June 2008
KS Revolution Enterprises March 2005 - October 2006
Skills
Access, Customer Experience, VoIP
Education
Langara College 2004 — 2005
Certificate, Resident Care Aid Program
RIM
RIM certification
RIM
RIM certification
Amy Soldner's Sitel Experience March 2006 - February 2007
Job Resident Care Specialist
Industry Business Supplies and Equipment
Experience
London Lodge March 2015 - Present
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. April 2008 - March 2015
Lasertech of Madison August 2007 - April 2008
Orion progressive lens lab February 2007 - August 2007
Sitel March 2006 - February 2007
Sitel August 2005 - March 2006
Lenscrafters July 2004 - August 2005
Spex Eyewear July 2002 - July 2004
Skills
Account Management, Sales Management, Cold Calling, Direct Sales, Sales, Customer Satisfaction, Customer Service, Team Building, B2B, New Business Development, Sales Process, Selling
Education
Madison Area Technical College 2015 — 2017
Medical Coding
Madison Area Technical College 2015 — 2015
Nursing Assistant Program, Pre-Nursing Studies
London Lodge March 2015 - Present
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. April 2008 - March 2015
Lasertech of Madison August 2007 - April 2008
Orion progressive lens lab February 2007 - August 2007
Sitel March 2006 - February 2007
Sitel August 2005 - March 2006
Lenscrafters July 2004 - August 2005
Spex Eyewear July 2002 - July 2004
Skills
Account Management, Sales Management, Cold Calling, Direct Sales, Sales, Customer Satisfaction, Customer Service, Team Building, B2B, New Business Development, Sales Process, Selling
Education
Madison Area Technical College 2015 — 2017
Medical Coding
Madison Area Technical College 2015 — 2015
Nursing Assistant Program, Pre-Nursing Studies
Crystal Rossman Crystal Rossman's Sitel Experience March 2002 - March 2004
Job Owner, Dutch's Auto Service Inc.
Industry Automotive
Experience
Dutch's Auto Service Inc. June 2010 - Present
MadisonTaxi December 2009 - Present
Metavante March 2004 - March 2007
Sitel March 2002 - March 2004
Skills
Automotive, Customer Satisfaction, Team Building, Customer Retention
Education
Madison Area Technical College 2007 — 2009
Automotive technician
University of Minnesota-Twin Cities 1997 — 2001
BA, French
Dutch's Auto Service Inc. June 2010 - Present
MadisonTaxi December 2009 - Present
Metavante March 2004 - March 2007
Sitel March 2002 - March 2004
Skills
Automotive, Customer Satisfaction, Team Building, Customer Retention
Education
Madison Area Technical College 2007 — 2009
Automotive technician
University of Minnesota-Twin Cities 1997 — 2001
BA, French
Dominique Garner Dominique Garner's Sitel Experience January 2007 - July 2008
Job Owner/Event Stylist at Sweet Dreams Decor Company
Industry Events Services
Experience
AT&T July 2008 - Present
Sweet Dreams Decor Company January 2007 - Present
Sitel January 2007 - July 2008
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Technology, Business Strategy, event styling, Set Decoration, Decoration
Education
Lawson State Community College-Birmingham Campus 2005 — 2007
Associate of Arts (A.A.), Business Administration, Management and Operations
Parker High School 2000 — 2004
HS Diploma, General Studies
AT&T July 2008 - Present
Sweet Dreams Decor Company January 2007 - Present
Sitel January 2007 - July 2008
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Technology, Business Strategy, event styling, Set Decoration, Decoration
Education
Lawson State Community College-Birmingham Campus 2005 — 2007
Associate of Arts (A.A.), Business Administration, Management and Operations
Parker High School 2000 — 2004
HS Diploma, General Studies
Brittany McLaney's Sitel Experience June 2007 - May 2009
Job Patient Account Representative at FrostArnett Company
Industry Consumer Electronics
Experience
Frost-Arnett Company February 2015 - Present
Asurion March 2014 - February 2015
The Upper Room Chapel, Christian Arts Museum, and Bookstore May 2012 - February 2014
General Commission on the Status and Role of Women for the United Methodist Church June 2009 - December 2012
Walmart January 2011 - January 2012
Sitel June 2007 - May 2009
Skills
Event Planning, Museums, Social Media, Public Relations, Preaching, Pastoral Theology, Fundraising, Editing, Public Speaking, Customer Service, Customer Retention, Hospitality, Guest Service Management, Pastoral Care, Counseling Psychology, Clinical Psychology, Christian Theology, Homiletics, Nonprofits, Student Ministry, Theology, Religion, Community Outreach, Volunteer Management, Discipleship, Program Development, Blogging, Teaching, Newsletters, Copy Editing, Proofreading, Leadership Development
Education
Trevecca Nazarene University 2010 — 2012
Religion/Religious Studies
Troy University 2005 — 2009
Clinical Psychology
Lurleen B Wallace Community College 2004 — 2006
Associate's degree, Early Childhood Education and Teaching
Opp High School 2000 — 2004
High School Diploma
Frost-Arnett Company February 2015 - Present
Asurion March 2014 - February 2015
The Upper Room Chapel, Christian Arts Museum, and Bookstore May 2012 - February 2014
General Commission on the Status and Role of Women for the United Methodist Church June 2009 - December 2012
Walmart January 2011 - January 2012
Sitel June 2007 - May 2009
Skills
Event Planning, Museums, Social Media, Public Relations, Preaching, Pastoral Theology, Fundraising, Editing, Public Speaking, Customer Service, Customer Retention, Hospitality, Guest Service Management, Pastoral Care, Counseling Psychology, Clinical Psychology, Christian Theology, Homiletics, Nonprofits, Student Ministry, Theology, Religion, Community Outreach, Volunteer Management, Discipleship, Program Development, Blogging, Teaching, Newsletters, Copy Editing, Proofreading, Leadership Development
Education
Trevecca Nazarene University 2010 — 2012
Religion/Religious Studies
Troy University 2005 — 2009
Clinical Psychology
Lurleen B Wallace Community College 2004 — 2006
Associate's degree, Early Childhood Education and Teaching
Opp High School 2000 — 2004
High School Diploma
Logan Radlove's Sitel Experience March 2009 - April 2010
Job Event Coordinator/ Talent Buyer
Industry Marketing and Advertising
Experience
Next Chapter (Mt. Adams, OH) February 2014 - Present
LocoMovement - Website Design/ S.E.O March 2015 - Present
The Syndicate June 2013 - August 2014
Entertainment Consultants and Management September 2011 - April 2014
dotloop January 2013 - May 2013
North Star Resource Group September 2011 - May 2012
Sitel March 2009 - April 2010
Skills
Marketing, Social Media Marketing, Social Media, Marketing Management, Event Planning, Advertising, Entertainment, Social Networking, Entrepreneurship, Music Industry, Microsoft Office, Leadership, Team Management, Brand Developement, Strategic Planning, Innovation, Marketing Strategy, Creative Strategy, Product Innovation, Creative Solutions, Building Relationships, Creative Direction, Communication, Account Management, Problem Solving, Consumer Insight, Project Management, Time Management, Rental Homes, Lease Negotiations, Property Management, Property Marketing, Management, Event Management, Marketing Communications, CRM
Education
Marshall University 2006 — 2011
B.B.A, Business Administration and Management, Entrepreneurship, Management Information Systems
Turpin High School 2002 — 2006
Diploma
Next Chapter (Mt. Adams, OH) February 2014 - Present
LocoMovement - Website Design/ S.E.O March 2015 - Present
The Syndicate June 2013 - August 2014
Entertainment Consultants and Management September 2011 - April 2014
dotloop January 2013 - May 2013
North Star Resource Group September 2011 - May 2012
Sitel March 2009 - April 2010
Skills
Marketing, Social Media Marketing, Social Media, Marketing Management, Event Planning, Advertising, Entertainment, Social Networking, Entrepreneurship, Music Industry, Microsoft Office, Leadership, Team Management, Brand Developement, Strategic Planning, Innovation, Marketing Strategy, Creative Strategy, Product Innovation, Creative Solutions, Building Relationships, Creative Direction, Communication, Account Management, Problem Solving, Consumer Insight, Project Management, Time Management, Rental Homes, Lease Negotiations, Property Management, Property Marketing, Management, Event Management, Marketing Communications, CRM
Education
Marshall University 2006 — 2011
B.B.A, Business Administration and Management, Entrepreneurship, Management Information Systems
Turpin High School 2002 — 2006
Diploma
Christy Deerfield Christy Deerfield's Sitel Experience June 2002 - June 2004
Job Agency Support Manager at Allstate
Industry Marketing and Advertising
Experience
Allstate November 2010 - Present
Epixtar June 2008 - August 2010
Epixtar June 2004 - June 2008
Sitel June 2002 - June 2004
Telespectrum Worldwide, Inc. June 1995 - June 2002
Skills
Customer Retention, Customer Experience, Call Center, Customer Service, Lead Generation, Vendor Management, Sales, Telecommunications, Account Management, Management, Telemarketing, Solution Selling, Team Building, Sales Management, Customer Satisfaction, Leadership, Operations Management, BPO, Process Improvement, Workforce Management, Contact Centers, Team Leadership, CRM, Training, Call Centers, Outsourcing
Education
Marshall University 1992 — 1994
BBA, Management
Allstate November 2010 - Present
Epixtar June 2008 - August 2010
Epixtar June 2004 - June 2008
Sitel June 2002 - June 2004
Telespectrum Worldwide, Inc. June 1995 - June 2002
Skills
Customer Retention, Customer Experience, Call Center, Customer Service, Lead Generation, Vendor Management, Sales, Telecommunications, Account Management, Management, Telemarketing, Solution Selling, Team Building, Sales Management, Customer Satisfaction, Leadership, Operations Management, BPO, Process Improvement, Workforce Management, Contact Centers, Team Leadership, CRM, Training, Call Centers, Outsourcing
Education
Marshall University 1992 — 1994
BBA, Management
David Gamble David Gamble's Sitel Experience February 2014 - December 2014
Job SOX Director
Industry Oil & Energy
Experience
Tennessee Valley Authority December 2014 - Present
Sitel February 2014 - December 2014
Sitel September 2011 - February 2014
LBMC Strategic Staffing June 2011 - September 2011
Vaco February 2011 - June 2011
J. David Gamble, CPA March 2009 - March 2011
Gaylord Entertainment February 2005 - March 2009
Vaco Financial June 2000 - October 2004
OH Logistics June 1999 - June 2000
Servitech Industries April 1997 - December 1999
Skills
COSO, Healthcare, Manufacturing, Hospitality, Sarbanes-Oxley Act, Internal Controls, SEC filings, Internal Audit, Sarbanes-Oxley, Quality Auditing, Auditing, Risk Assessment, Information Technology, Accounting, Business Process..., Process Improvement, Oracle E-Business Suite, Data Warehousing, Strategic Planning, FCPA, SaaS, Workflow Applications, Risk Management, ERP, Change Management, SEC Filings, Financial Reporting, Leadership
Education
Lipscomb University 1975 — 1979
BS, Accounting
Tennessee Valley Authority December 2014 - Present
Sitel February 2014 - December 2014
Sitel September 2011 - February 2014
LBMC Strategic Staffing June 2011 - September 2011
Vaco February 2011 - June 2011
J. David Gamble, CPA March 2009 - March 2011
Gaylord Entertainment February 2005 - March 2009
Vaco Financial June 2000 - October 2004
OH Logistics June 1999 - June 2000
Servitech Industries April 1997 - December 1999
Skills
COSO, Healthcare, Manufacturing, Hospitality, Sarbanes-Oxley Act, Internal Controls, SEC filings, Internal Audit, Sarbanes-Oxley, Quality Auditing, Auditing, Risk Assessment, Information Technology, Accounting, Business Process..., Process Improvement, Oracle E-Business Suite, Data Warehousing, Strategic Planning, FCPA, SaaS, Workflow Applications, Risk Management, ERP, Change Management, SEC Filings, Financial Reporting, Leadership
Education
Lipscomb University 1975 — 1979
BS, Accounting
Claudia Antezana's Sitel Experience March 2004 - January 2008
Job Accounts Receivable at Parts Now LLC
Industry Printing
Experience
Parts Now LLC January 2012 - Present
Parts Now LLC January 2009 - December 2011
Sitel March 2004 - January 2008
Sitel November 2002 - March 2004
Skills
Forecasting, Accounts Receivable, Process Improvement, Account Management, Customer Service, Inventory Management, Customer Satisfaction, Microsoft Office, Purchasing, Sales Management, Sales Process, Solution Selling, B2B
Education
Madison Area Technical College
Business Management
Parts Now LLC January 2012 - Present
Parts Now LLC January 2009 - December 2011
Sitel March 2004 - January 2008
Sitel November 2002 - March 2004
Skills
Forecasting, Accounts Receivable, Process Improvement, Account Management, Customer Service, Inventory Management, Customer Satisfaction, Microsoft Office, Purchasing, Sales Management, Sales Process, Solution Selling, B2B
Education
Madison Area Technical College
Business Management
Tim Ziehr Tim Ziehr's Sitel Experience February 1999 - May 2002
Job Mechanical Designer
Industry Information Technology and Services
Experience
TEKsystems March 2008 - August 2012
TDS Telecommunications Corp. May 2002 - March 2008
Sitel February 1999 - May 2002
Skills
More than 13 years of..., Strong communication..., Great soft skills and..., Excellent knowledge..., Quick learner that..., Aptitude for..., Able to train,..., Able to work with a...
Education
Madison Area Technical College 2012 — 2015
Associate of Arts and Sciences (AAS), Mechanical Drafting and Mechanical Drafting CAD/CADD, 3.9 GPA
TEKsystems March 2008 - August 2012
TDS Telecommunications Corp. May 2002 - March 2008
Sitel February 1999 - May 2002
Skills
More than 13 years of..., Strong communication..., Great soft skills and..., Excellent knowledge..., Quick learner that..., Aptitude for..., Able to train,..., Able to work with a...
Education
Madison Area Technical College 2012 — 2015
Associate of Arts and Sciences (AAS), Mechanical Drafting and Mechanical Drafting CAD/CADD, 3.9 GPA
Erica Joyce Baxter Erica Joyce Baxter's Sitel Experience 2010 - 2013
Job Outsourcing/Offshoring Professional
Industry Consumer Services
Experience
Sitel 2010 - 2013
Overland Services Online llc June 2005 - February 2011
Education
Los Angeles Trade Technical College 1988 — 1990
Certificate Of Completion, Culinary Arts/Chef Training
Manual Arts Senior High School 1984 — 1987
High School Diploma, General Education
Sitel 2010 - 2013
Overland Services Online llc June 2005 - February 2011
Education
Los Angeles Trade Technical College 1988 — 1990
Certificate Of Completion, Culinary Arts/Chef Training
Manual Arts Senior High School 1984 — 1987
High School Diploma, General Education
Jeff Levenhagen Jeff Levenhagen's Sitel Experience July 2002 - April 2010
Job Resource Optimization Center Supervisor at HewlettPackard
Industry Telecommunications
Experience
Hewlett-Packard May 2013 - Present
Hewlett-Packard April 2010 - May 2013
Sitel July 2002 - April 2010
Skills
Workforce Management, Business Analysis, Microsoft Excel, Contact Centers, Resource Optimization, Avaya, Blue Pumpkin, VBA, Call Centers, IEX Total View, eWFM, Healthcare, Supervisory Experience, Customer Service, MS Excel Pivot Tables, Outsourcing, Telecommunications, Analysis, Forecasting
Education
University of Wisconsin-Platteville 1989 — 1991
Mathematics and Computer Science
Madison Area Technical College
Microsoft Office Training
Hewlett-Packard May 2013 - Present
Hewlett-Packard April 2010 - May 2013
Sitel July 2002 - April 2010
Skills
Workforce Management, Business Analysis, Microsoft Excel, Contact Centers, Resource Optimization, Avaya, Blue Pumpkin, VBA, Call Centers, IEX Total View, eWFM, Healthcare, Supervisory Experience, Customer Service, MS Excel Pivot Tables, Outsourcing, Telecommunications, Analysis, Forecasting
Education
University of Wisconsin-Platteville 1989 — 1991
Mathematics and Computer Science
Madison Area Technical College
Microsoft Office Training
Charles Burk Charles Burk's Sitel Experience June 2001 - September 2007
Job Sr. Customer Experience Manager
Industry Telecommunications
Experience
T-Mobile December 2014 - Present
Amazon.com March 2011 - December 2014
Franciscan Missionaires of Our Lady Health Care System July 2010 - March 2011
TurboSquid March 2008 - June 2010
ACS September 2007 - March 2008
Sitel June 2001 - September 2007
Skills
E-commerce, User Experience, Management, Process Improvement, Project Management, Product Management, Cross-functional Team..., Team Leadership, Social Media, Customer Service, Customer Experience, Leadership, Team Building, Microsoft Office, Vendor Management, Strategic Planning, Training, Microsoft Excel, Team Management, Social Media Marketing, Sales, CRM, Technical Writing, Business Process..., Six Sigma, Call Centers, Change Management, Event Planning, Retail, PowerPoint, Account Management, Coaching, Program Management, SEO, Customer Satisfaction, Operations Management, Data Analysis, Telecommunications, Social Networking, Virtual Teams, Employee Relations, Troubleshooting, Teamwork, Staff Development, Event Management, Outlook, Fundraising, Editing, Microsoft Word, Outsourcing
Education
Lamar University 1996 — 2001
Bachelor of Arts (BA), English Language and Literature/Letters
Lamar University 1996 — 2001
Bachelor's degree, English Language and Literature/Letters
T-Mobile December 2014 - Present
Amazon.com March 2011 - December 2014
Franciscan Missionaires of Our Lady Health Care System July 2010 - March 2011
TurboSquid March 2008 - June 2010
ACS September 2007 - March 2008
Sitel June 2001 - September 2007
Skills
E-commerce, User Experience, Management, Process Improvement, Project Management, Product Management, Cross-functional Team..., Team Leadership, Social Media, Customer Service, Customer Experience, Leadership, Team Building, Microsoft Office, Vendor Management, Strategic Planning, Training, Microsoft Excel, Team Management, Social Media Marketing, Sales, CRM, Technical Writing, Business Process..., Six Sigma, Call Centers, Change Management, Event Planning, Retail, PowerPoint, Account Management, Coaching, Program Management, SEO, Customer Satisfaction, Operations Management, Data Analysis, Telecommunications, Social Networking, Virtual Teams, Employee Relations, Troubleshooting, Teamwork, Staff Development, Event Management, Outlook, Fundraising, Editing, Microsoft Word, Outsourcing
Education
Lamar University 1996 — 2001
Bachelor of Arts (BA), English Language and Literature/Letters
Lamar University 1996 — 2001
Bachelor's degree, English Language and Literature/Letters
Tyler Wise's Sitel Experience December 2011 - February 2013
Job Internet Sales Consultant
Industry Automotive
Experience
Lynch Toyota of Auburn August 2014 - Present
jcpenney February 2013 - September 2013
Sitel December 2011 - February 2013
Samurai September 2013 - 2013
Skills
Technology, Customer Service, Sales, Restaurants, Time Management, Event Planning, Teamwork, Typing, Customer Satisfaction, Inventory Management, Team Building, Customer Experience, Training, Social Networking, Retail, Microsoft Word, Customer Retention, Team Leadership, E-commerce, Profit, Data Entry, Marketing
Education
Lurleen B Wallace Community College 2010 — 2012
Burke County High School 2006 — 2010
Lynch Toyota of Auburn August 2014 - Present
jcpenney February 2013 - September 2013
Sitel December 2011 - February 2013
Samurai September 2013 - 2013
Skills
Technology, Customer Service, Sales, Restaurants, Time Management, Event Planning, Teamwork, Typing, Customer Satisfaction, Inventory Management, Team Building, Customer Experience, Training, Social Networking, Retail, Microsoft Word, Customer Retention, Team Leadership, E-commerce, Profit, Data Entry, Marketing
Education
Lurleen B Wallace Community College 2010 — 2012
Burke County High School 2006 — 2010
Celeste Priester Celeste Priester's Sitel Experience June 2013 - Present
Job SolarCity Account management
Industry Outsourcing/Offshoring
Experience
Sitel June 2013 - Present
Education
Los Angeles Southwest College 2010 — 2011
Compter Science, Accounting and Computer Science
Sitel June 2013 - Present
Education
Los Angeles Southwest College 2010 — 2011
Compter Science, Accounting and Computer Science
Don Dexter's Sitel Experience April 1995 - December 1997
Job Systems Analyst at State of Wisconsin Department of Revenue
Industry Government Administration
Experience
State of Wisconsin Department of Revenue January 1998 - Present
Sitel April 1995 - December 1997
Skills
SDLC
Education
University of Illinois at Urbana-Champaign 1972 — 1976
BFA, Theater
Madison Area Technical College
Certificate in Information Technology
State of Wisconsin Department of Revenue January 1998 - Present
Sitel April 1995 - December 1997
Skills
SDLC
Education
University of Illinois at Urbana-Champaign 1972 — 1976
BFA, Theater
Madison Area Technical College
Certificate in Information Technology
William Prestwood William Prestwood's Sitel Experience June 2013 - September 2013
Job Customer Service Professional at Several Different Companies
Industry Information Services
Experience
Several Different Companies April 1993 - Present
Sitel June 2013 - September 2013
McGavock Nissan 2012 - 2013
Sitel February 2004 - August 2011
Magi Manufacturing February 2003 - December 2003
Skills
Customer Service, Quality Assurance, Clerical Work, Microsoft Excel, Internet, Inspection, Microsoft Office, Microsoft Word, Newsletters, PowerPoint, Publishing, Quality Control
Education
Lee College 2001 — 2002
Certified in MS Office and Computer Technology, Computer Technology/Computer Systems Technology
Amarillo High School
Diploma, High School
Several Different Companies April 1993 - Present
Sitel June 2013 - September 2013
McGavock Nissan 2012 - 2013
Sitel February 2004 - August 2011
Magi Manufacturing February 2003 - December 2003
Skills
Customer Service, Quality Assurance, Clerical Work, Microsoft Excel, Internet, Inspection, Microsoft Office, Microsoft Word, Newsletters, PowerPoint, Publishing, Quality Control
Education
Lee College 2001 — 2002
Certified in MS Office and Computer Technology, Computer Technology/Computer Systems Technology
Amarillo High School
Diploma, High School
Toussaint Placca, MBA's Sitel Experience March 2006 - February 2007
Job Tax Professional at Renaissance Tax Professionals
Industry Accounting
Experience
Wisconsin State Department of Revenue August 2007 - May 2010
Sitel March 2006 - February 2007
Certegy June 2005 - March 2006
Skills
Customer Service, Microsoft Excel, Access, Customer Satisfaction, Call Center, Microsoft Office, Data Entry, Microsoft Word, Teamwork, Financial Analysis, PowerPoint, Accounts Receivable, Finance, Call Centers, AS400 system, Retail, Time Management, Inventory Management, MS Excel Pivot Tables, Strategic Planning, Personal Income Tax..., General Ledger, Accounting, Leadership, QuickBooks, Budgets, Bookkeeping, Training, Sales, Process Improvement, Data Analysis, Human Resources, Team Building
Education
University of Wisconsin-Whitewater 2010 — 2012
MBA, Finance/Management
Upper Iowa University 2007 — 2009
BS, Accounting
Madison Area Technical College 2004 — 2007
Associate Degree, Accounting
Université de Lomé 1994 — 1996
Science Economic & Gestion
Wisconsin State Department of Revenue August 2007 - May 2010
Sitel March 2006 - February 2007
Certegy June 2005 - March 2006
Skills
Customer Service, Microsoft Excel, Access, Customer Satisfaction, Call Center, Microsoft Office, Data Entry, Microsoft Word, Teamwork, Financial Analysis, PowerPoint, Accounts Receivable, Finance, Call Centers, AS400 system, Retail, Time Management, Inventory Management, MS Excel Pivot Tables, Strategic Planning, Personal Income Tax..., General Ledger, Accounting, Leadership, QuickBooks, Budgets, Bookkeeping, Training, Sales, Process Improvement, Data Analysis, Human Resources, Team Building
Education
University of Wisconsin-Whitewater 2010 — 2012
MBA, Finance/Management
Upper Iowa University 2007 — 2009
BS, Accounting
Madison Area Technical College 2004 — 2007
Associate Degree, Accounting
Université de Lomé 1994 — 1996
Science Economic & Gestion
Jamie Pauls's Sitel Experience April 1998 - February 2004
Job Safety Officer at Reel Brothers HarleyDavidson
Industry Mechanical or Industrial Engineering
Experience
Reel Brothers Harley-Davidson January 2015 - Present
Razor Composites June 2014 - Present
Wisconsin Department of Transportation February 2014 - Present
Alkar-Rapidpak April 2012 - May 2014
Rockwell Automation November 2007 - April 2009
Rockwell Automation January 2006 - October 2007
Hickory Farms October 2004 - January 2006
Sitel April 1998 - February 2004
Skills
Solidworks, Pro/Engineer, AutoCAD Mechanical, AutoCAD, Microsoft Office, Excel, Word, Manufacturing, Fabrication, Welding, Metal Fabrication, Machine Design, Solid Modeling, Design for Manufacturing, Assemblies, Inventor, Machining, Mechanical Engineering, Product Design, Automation, Leadership, Manufacturing..., Engineering, CAD, Lean Manufacturing, Product Development, Microsoft Excel, Continuous Improvement, Training, Microsoft Word, Process Engineering, FMEA, Software Documentation, Kaizen, Value Stream Mapping, Process Improvement, 5S, Root Cause Analysis, Troubleshooting, Project Engineering, Sheet Metal, GD&T, Solid Edge, PLC, Engineering Management, Pro Engineer, Unigraphics, Minitab, SolidWorks, Autodesk Inventor
Education
Madison Area Technical College 2009 — 2011
Mechanical Design, Engineering, 3.6
Southwest Wisconsin Technical College 2001 — 2003
Microcomputer Specialist
Reel Brothers Harley-Davidson January 2015 - Present
Razor Composites June 2014 - Present
Wisconsin Department of Transportation February 2014 - Present
Alkar-Rapidpak April 2012 - May 2014
Rockwell Automation November 2007 - April 2009
Rockwell Automation January 2006 - October 2007
Hickory Farms October 2004 - January 2006
Sitel April 1998 - February 2004
Skills
Solidworks, Pro/Engineer, AutoCAD Mechanical, AutoCAD, Microsoft Office, Excel, Word, Manufacturing, Fabrication, Welding, Metal Fabrication, Machine Design, Solid Modeling, Design for Manufacturing, Assemblies, Inventor, Machining, Mechanical Engineering, Product Design, Automation, Leadership, Manufacturing..., Engineering, CAD, Lean Manufacturing, Product Development, Microsoft Excel, Continuous Improvement, Training, Microsoft Word, Process Engineering, FMEA, Software Documentation, Kaizen, Value Stream Mapping, Process Improvement, 5S, Root Cause Analysis, Troubleshooting, Project Engineering, Sheet Metal, GD&T, Solid Edge, PLC, Engineering Management, Pro Engineer, Unigraphics, Minitab, SolidWorks, Autodesk Inventor
Education
Madison Area Technical College 2009 — 2011
Mechanical Design, Engineering, 3.6
Southwest Wisconsin Technical College 2001 — 2003
Microcomputer Specialist
Joshua Sheffer Joshua Sheffer's Sitel Experience December 2005 - March 2006
Job Band Director at Florala High School
Industry Primary/Secondary Education
Experience
Andalusia High School June 2014 - Present
Florala High School May 2012 - June 2014
ACCESS Distance Learning August 2013 - May 2014
Plexus Worldwide, Inc. September 2013 - January 2014
Troy University January 2010 - December 2011
Sitel December 2005 - March 2006
Skills
Teaching, Music Education, Band, Music Theory, Choral Conducting, Singing, Composition, Music, Conducting, Piano, Chamber Music, Choral, Classical, Finale, Trumpet, Brass, Marching, Music Technology, Pianist, Bands
Education
Troy University 2008 — 2012
Bachelor of Science (BS), Music Teacher Education
Lurleen B Wallace Community College 2007 — 2010
Andalusia High School June 2014 - Present
Florala High School May 2012 - June 2014
ACCESS Distance Learning August 2013 - May 2014
Plexus Worldwide, Inc. September 2013 - January 2014
Troy University January 2010 - December 2011
Sitel December 2005 - March 2006
Skills
Teaching, Music Education, Band, Music Theory, Choral Conducting, Singing, Composition, Music, Conducting, Piano, Chamber Music, Choral, Classical, Finale, Trumpet, Brass, Marching, Music Technology, Pianist, Bands
Education
Troy University 2008 — 2012
Bachelor of Science (BS), Music Teacher Education
Lurleen B Wallace Community College 2007 — 2010
Krystal Butler's Sitel Experience May 2005 - April 2008
Job I truly believe that serving customers is one of the great factors that sets us apart from every other company.
Industry Health, Wellness and Fitness
Experience
Exact Sciences May 2014 - Present
Madison Area Rehabilitiation Centers Inc September 2013 - May 2014
Great Lakes Higher Education April 2008 - June 2010
Sitel May 2005 - April 2008
Skills
Leadership, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Access, Data Entry, Outlook, Data Analysis, Higher Education, Community Outreach, Research, 10 Key, Non-profits, Visio, Student Affairs, Staff Development, Fundraising, Public Speaking, Management, Nonprofits, Training, Team Building
Education
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Health/Health Care Administration/Management, 3.52
University of Phoenix 2010 — 2011
Associate of Arts (A.A.), Health/Health Care Administration/Management, 3.2
Madison Area Technical College 2003 — 2004
Liberal Arts Transfer
Exact Sciences May 2014 - Present
Madison Area Rehabilitiation Centers Inc September 2013 - May 2014
Great Lakes Higher Education April 2008 - June 2010
Sitel May 2005 - April 2008
Skills
Leadership, Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Access, Data Entry, Outlook, Data Analysis, Higher Education, Community Outreach, Research, 10 Key, Non-profits, Visio, Student Affairs, Staff Development, Fundraising, Public Speaking, Management, Nonprofits, Training, Team Building
Education
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Health/Health Care Administration/Management, 3.52
University of Phoenix 2010 — 2011
Associate of Arts (A.A.), Health/Health Care Administration/Management, 3.2
Madison Area Technical College 2003 — 2004
Liberal Arts Transfer
Keith Gottschalk Keith Gottschalk's Sitel Experience 1996 - 1998
Job Web Infrastructure Specialist at WI DOT
Industry Information Services
Experience
TEKsystems July 2014 - Present
TSOPD 2012 - Present
TEKsystems/American Family Insurance/Contractor June 2013 - May 2014
EZ Office Products 2008 - 2013
WI Department Of Transportation 2001 - 2008
Spherion 1998 - 2001
Sitel 1996 - 1998
Skills
Website Development, Website Maintenance, Computer Hardware, Computer Software..., 3rd Line Support, 3rd Party Software..., Social Networking, Networking, Virus Removal, PC Tune-Up, Small Business IT..., Home Networking, PC building, Custom Programming, Webmaster Services, Programming, Software Installation, Operating Systems, Windows, Malware Analysis
Education
Madison Area Technical College
Programmer/Analyst, Information Technology
TEKsystems July 2014 - Present
TSOPD 2012 - Present
TEKsystems/American Family Insurance/Contractor June 2013 - May 2014
EZ Office Products 2008 - 2013
WI Department Of Transportation 2001 - 2008
Spherion 1998 - 2001
Sitel 1996 - 1998
Skills
Website Development, Website Maintenance, Computer Hardware, Computer Software..., 3rd Line Support, 3rd Party Software..., Social Networking, Networking, Virus Removal, PC Tune-Up, Small Business IT..., Home Networking, PC building, Custom Programming, Webmaster Services, Programming, Software Installation, Operating Systems, Windows, Malware Analysis
Education
Madison Area Technical College
Programmer/Analyst, Information Technology
Javed Sher's Sitel Experience January 1998 - February 2003
Job Director of Operations
Industry Import and Export
Experience
JFI Global February 2012 - Present
Pan Euro Ltd July 2008 - April 2011
Great Eastern Street London February 2008 - April 2008
Daily Bread Ltd October 2007 - February 2008
The Listening Company November 2004 - December 2006
Client Logic 2004 - 2006
Sitel January 1998 - February 2003
Skills
Avaya IP Telephony, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Project Management, Team Management, Internet, Technical Support, Account Management, Import Logistics, Import, Distribution Strategies, Distribution Center..., Client Development, Client Liaison, Purchasing, Purchasing Negotiation, Global Sourcing
Education
AREP Saint Pierre Reunion Island 2011 — 2012
Dilf/Delf, French Language
Kingston College 1992 — 1996
year, science
Kingston University London 1992 — 1996
Bsc; Hons, Cell and Molecular Biology
Govt Inter College Islamgarh 1989 — 1991
Fsc, Science Biology, Chemistry, Physics
JFI Global February 2012 - Present
Pan Euro Ltd July 2008 - April 2011
Great Eastern Street London February 2008 - April 2008
Daily Bread Ltd October 2007 - February 2008
The Listening Company November 2004 - December 2006
Client Logic 2004 - 2006
Sitel January 1998 - February 2003
Skills
Avaya IP Telephony, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Project Management, Team Management, Internet, Technical Support, Account Management, Import Logistics, Import, Distribution Strategies, Distribution Center..., Client Development, Client Liaison, Purchasing, Purchasing Negotiation, Global Sourcing
Education
AREP Saint Pierre Reunion Island 2011 — 2012
Dilf/Delf, French Language
Kingston College 1992 — 1996
year, science
Kingston University London 1992 — 1996
Bsc; Hons, Cell and Molecular Biology
Govt Inter College Islamgarh 1989 — 1991
Fsc, Science Biology, Chemistry, Physics
Kyle Hodes's Sitel Experience October 2012 - Present
Job Assistant Treasurer at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2012 - Present
CB&I (formerly The Shaw Group Inc) November 2007 - October 2012
U.T. MD Anderson Cancer Center October 2003 - June 2007
Commonwealth Advisors, Inc December 2000 - October 2003
Skills
Financial Analysis, Cash Flow, Investments, Credit, Financial Statements, Cash Management, Hedging, Foreign Exchange, Certified Treasury..., Equity Trading, Stock Market, Bond Markets, High Yield Bonds, Credit Derivatives, Letters of Credit, Financial Accounting, Bloomberg Terminal, Liquidity Management, Banking, Treasury Services, Treasury, Treasury Management, Cash Flow Forecasting, Variance Analysis, Accounting, Derivatives, Managerial Finance, Banking Relationships, FX Hedging, Debt Management, Payments, Financial Modeling, Strategic Financial..., Funding
Education
Louisiana State University 1997 — 2000
Bachelor of Science, Finance; Investments
Association for Financial Professionals 2010 — 2010
Certified Treasury Professional
US Army Military Police School 1996 — 1996
Advanced Individual Training, Military Police
Sitel October 2012 - Present
CB&I (formerly The Shaw Group Inc) November 2007 - October 2012
U.T. MD Anderson Cancer Center October 2003 - June 2007
Commonwealth Advisors, Inc December 2000 - October 2003
Skills
Financial Analysis, Cash Flow, Investments, Credit, Financial Statements, Cash Management, Hedging, Foreign Exchange, Certified Treasury..., Equity Trading, Stock Market, Bond Markets, High Yield Bonds, Credit Derivatives, Letters of Credit, Financial Accounting, Bloomberg Terminal, Liquidity Management, Banking, Treasury Services, Treasury, Treasury Management, Cash Flow Forecasting, Variance Analysis, Accounting, Derivatives, Managerial Finance, Banking Relationships, FX Hedging, Debt Management, Payments, Financial Modeling, Strategic Financial..., Funding
Education
Louisiana State University 1997 — 2000
Bachelor of Science, Finance; Investments
Association for Financial Professionals 2010 — 2010
Certified Treasury Professional
US Army Military Police School 1996 — 1996
Advanced Individual Training, Military Police
Caprina Hodges Caprina Hodges's Sitel Experience December 2006 - August 2007
Job Experienced Executive Assistant/ Accounts Payable Receivables/ Front Desk/Management
Industry Telecommunications
Experience
Sykes July 2012 - Present
Comcast Cable August 2007 - 2012
Knoxville College August 1999 - 2011
Comcast Cable, Inc August 2007 - February 2008
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Knoxville College August 2002 - August 2007
US Cellular-Answer Wireless July 2005 - October 2006
Knoxville College August 1999 - August 2003
Skills
Administrative..., Collections, Customer Service, Microsoft Office, Management, Accounts Receivable, Accounts Payable, Recruiting, Records, Coaching, Inventory, Invoicing, Deposits, Account Reconciliation, Training, Accounting, Customer Experience, Call Centers, Outlook, Access, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Team Building, Finance, Team Leadership, Analysis, Event Planning, System Administration, Financial Reporting, Telephone Skills, Nonprofits, Avaya, Telecommunications, Data Entry, Retail, Fundraising
Education
Strayer University-Tennessee 2007 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.2
Knoxville College 1999 — 2005
Bachelor of Arts (BA), Music Management
Hyde Park Career Academy 1992 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
Sykes July 2012 - Present
Comcast Cable August 2007 - 2012
Knoxville College August 1999 - 2011
Comcast Cable, Inc August 2007 - February 2008
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Knoxville College August 2002 - August 2007
US Cellular-Answer Wireless July 2005 - October 2006
Knoxville College August 1999 - August 2003
Skills
Administrative..., Collections, Customer Service, Microsoft Office, Management, Accounts Receivable, Accounts Payable, Recruiting, Records, Coaching, Inventory, Invoicing, Deposits, Account Reconciliation, Training, Accounting, Customer Experience, Call Centers, Outlook, Access, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Team Building, Finance, Team Leadership, Analysis, Event Planning, System Administration, Financial Reporting, Telephone Skills, Nonprofits, Avaya, Telecommunications, Data Entry, Retail, Fundraising
Education
Strayer University-Tennessee 2007 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.2
Knoxville College 1999 — 2005
Bachelor of Arts (BA), Music Management
Hyde Park Career Academy 1992 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
Dan Holbrook's Sitel Experience 2001 - 2006
Job Project Manager Automotive/CRM Analytics Program at Concentrix
Industry Management Consulting
Experience
Concentrix February 2014 - Present
IBM July 2013 - February 2014
IBM December 2012 - July 2013
IBM Global Services December 2011 - December 2012
GM 2005 - 2009
Sitel 2001 - 2006
Skills
ITIL, Process Improvement, Program Management, Service Delivery, Operations Management, Outsourcing, Software Project..., PMP, IT Strategy, Business Process..., IT Outsourcing, Vendor Management, Transition Management, Project Management, Business Process, Management, Team Leadership, Call Centers, Change Management, Telecommunications, Project Portfolio..., Business Analysis, BPO, IT Service Management, Solution Architecture, CRM, PMO, Leadership, Business Transformation, Sla, Requirements Analysis, Analytics
Education
Macomb Community College
Concentrix February 2014 - Present
IBM July 2013 - February 2014
IBM December 2012 - July 2013
IBM Global Services December 2011 - December 2012
GM 2005 - 2009
Sitel 2001 - 2006
Skills
ITIL, Process Improvement, Program Management, Service Delivery, Operations Management, Outsourcing, Software Project..., PMP, IT Strategy, Business Process..., IT Outsourcing, Vendor Management, Transition Management, Project Management, Business Process, Management, Team Leadership, Call Centers, Change Management, Telecommunications, Project Portfolio..., Business Analysis, BPO, IT Service Management, Solution Architecture, CRM, PMO, Leadership, Business Transformation, Sla, Requirements Analysis, Analytics
Education
Macomb Community College
Jeremy Hohn Jeremy Hohn's Sitel Experience June 2004 - June 2011
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2011 - Present
Sitel June 2004 - June 2011
Morning Star Marketing February 2002 - May 2004
Star Travel January 2000 - January 2001
Convergys July 1999 - May 2000
Skills
Call Center, Workforce Management, Inbound Marketing, BPO, Contact Centers, Call Center Development, IEX, Outsourcing, Operations Management, Customer Experience, Customer Satisfaction, Vendor Management, Offshoring, Avaya, Process Improvement, Performance Management, Customer Retention, Customer Service, Team Management
Education
Lee University 1994 — 2000
StarTek September 2011 - Present
Sitel June 2004 - June 2011
Morning Star Marketing February 2002 - May 2004
Star Travel January 2000 - January 2001
Convergys July 1999 - May 2000
Skills
Call Center, Workforce Management, Inbound Marketing, BPO, Contact Centers, Call Center Development, IEX, Outsourcing, Operations Management, Customer Experience, Customer Satisfaction, Vendor Management, Offshoring, Avaya, Process Improvement, Performance Management, Customer Retention, Customer Service, Team Management
Education
Lee University 1994 — 2000
Tracy Derryberry, MHCI Tracy Derryberry, MHCI's Sitel Experience 2007 - 2007
Job Medical Informatics Curriculum Specialist at Volunteer State Community College
Industry Information Technology and Services
Experience
Volunteer State Community College January 2014 - Present
Lipscomb University 2008 - December 2013
Lipscomb University 2008 - 2009
Sitel 2007 - 2007
Lipscomb University 2004 - 2007
Skills
Healthcare Information..., EMR, EHR, Databases, Testing, Healthcare, SQL, Access, Process Improvement, Technical Support, Informatics, Information Technology, Analysis, Project Management, Microsoft Office
Education
Lipscomb University 2011 — 2012
Master of Science, Health Care Informatics
Lipscomb University
Bachelor of Science, Information Systems
Volunteer State Community College January 2014 - Present
Lipscomb University 2008 - December 2013
Lipscomb University 2008 - 2009
Sitel 2007 - 2007
Lipscomb University 2004 - 2007
Skills
Healthcare Information..., EMR, EHR, Databases, Testing, Healthcare, SQL, Access, Process Improvement, Technical Support, Informatics, Information Technology, Analysis, Project Management, Microsoft Office
Education
Lipscomb University 2011 — 2012
Master of Science, Health Care Informatics
Lipscomb University
Bachelor of Science, Information Systems
Jolene Robinson Jolene Robinson's Sitel Experience January 2000 - September 2003
Job Hairstylist at HairKandy Studio
Industry Health, Wellness and Fitness
Experience
HairKandy Studio January 2013 - Present
MyGirls Hair Studio September 2011 - January 2012
jcpenney November 2009 - August 2011
MV Transportation October 2005 - November 2009
Surpass, LLC September 2003 - October 2005
Sitel January 2000 - September 2003
American Airlines November 1998 - January 2000
Holiday Inn Hotel & Suites June 1996 - September 1998
Skills
Customer Service, Public Speaking, Microsoft Office, Coaching, Microsoft Excel, Strategic Planning, Social Media, Microsoft Word, PowerPoint, Research, Team Building
Education
Lamar University 2007 — 2009
Associate of Science (A.S.), Cosmetology, Barber/Styling, and Nail Instructor
West Brook Sr High 1992 — 1996
HairKandy Studio January 2013 - Present
MyGirls Hair Studio September 2011 - January 2012
jcpenney November 2009 - August 2011
MV Transportation October 2005 - November 2009
Surpass, LLC September 2003 - October 2005
Sitel January 2000 - September 2003
American Airlines November 1998 - January 2000
Holiday Inn Hotel & Suites June 1996 - September 1998
Skills
Customer Service, Public Speaking, Microsoft Office, Coaching, Microsoft Excel, Strategic Planning, Social Media, Microsoft Word, PowerPoint, Research, Team Building
Education
Lamar University 2007 — 2009
Associate of Science (A.S.), Cosmetology, Barber/Styling, and Nail Instructor
West Brook Sr High 1992 — 1996
Donta Ward's Sitel Experience February 2013 - July 2013
Job IT Professional
Industry Information Technology and Services
Experience
CompuCom June 2015 - Present
It Works Global July 2013 - Present
CCI Training Center July 2013 - April 2014
Nike April 2009 - August 2013
Sitel February 2013 - July 2013
Casual Male XL June 2008 - May 2011
DSW October 2006 - June 2008
Skills
Retail, Call Centers, Training, Coaching, Customer Satisfaction, Customer Service, Leadership, Sales, Team Building, Team Leadership, Information Technology, Inventory Management, Microsoft Office, Management, Leadership Development, Social Networking, PowerPoint, Microsoft Excel, Microsoft Word, Troubleshooting, Time Management, Technical Support, Active Directory, Windows 7, Recruiting, Teamwork, Employee Training, CompTIA A
Education
Asher College 2014 — 2015
Computer and Network Technician, CompTIA, Microsoft certification
Louisiana Tech University 1997 — 2001
Bachelor of Science (B.S.), Computer Information Systems
CompuCom June 2015 - Present
It Works Global July 2013 - Present
CCI Training Center July 2013 - April 2014
Nike April 2009 - August 2013
Sitel February 2013 - July 2013
Casual Male XL June 2008 - May 2011
DSW October 2006 - June 2008
Skills
Retail, Call Centers, Training, Coaching, Customer Satisfaction, Customer Service, Leadership, Sales, Team Building, Team Leadership, Information Technology, Inventory Management, Microsoft Office, Management, Leadership Development, Social Networking, PowerPoint, Microsoft Excel, Microsoft Word, Troubleshooting, Time Management, Technical Support, Active Directory, Windows 7, Recruiting, Teamwork, Employee Training, CompTIA A
Education
Asher College 2014 — 2015
Computer and Network Technician, CompTIA, Microsoft certification
Louisiana Tech University 1997 — 2001
Bachelor of Science (B.S.), Computer Information Systems
Trent Dawson's Sitel Experience 2007 - 2010
Job Sr. Project Manager at Asurion
Industry Management Consulting
Experience
Asurion June 2014 - Present
Nissan Motor Company April 2013 - June 2014
Sitel 2007 - 2010
ClientLogic 1999 - 2002
Skills
Project Management, Operations Management, Operational Planning, Contact Center..., Sustainability..., Sales Presentations, Process Improvement, Vendor Management, Program Management, Business Process..., CRM, Team Leadership, Outsourcing, Call Centers, Business Process, Customer Experience, Change Management, Management, Team Building, Leadership, Training
Education
Lipscomb University 2010 — 2012
BA, Corporate Administration
Asurion June 2014 - Present
Nissan Motor Company April 2013 - June 2014
Sitel 2007 - 2010
ClientLogic 1999 - 2002
Skills
Project Management, Operations Management, Operational Planning, Contact Center..., Sustainability..., Sales Presentations, Process Improvement, Vendor Management, Program Management, Business Process..., CRM, Team Leadership, Outsourcing, Call Centers, Business Process, Customer Experience, Change Management, Management, Team Building, Leadership, Training
Education
Lipscomb University 2010 — 2012
BA, Corporate Administration
Jan Blackwell Jan Blackwell's Sitel Experience October 2006 - August 2011
Job Manager
Industry Human Resources
Experience
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines June 2014 - Present
PeopleScout August 2013 - May 2014
White Moose Trading Company September 2012 - September 2013
America's Health Team September 2011 - September 2012
Sitel October 2006 - August 2011
Pediatrix Medical Group July 2003 - October 2006
Precision Response Corporation January 1996 - April 2003
Charter Hospital of Augusta November 1991 - December 1994
J.M. Huber Corporation January 1983 - July 1991
Skills
Employee Relations, Leadership Development, Human Resources, Coaching, Onboarding, Performance Management, Talent Acquisition, Talent Management, Team Building, Deferred Compensation, Call Centers, Employee Engagement, Performance Appraisal, Training, Recruiting, College Recruiting, Workforce Planning, Employee Training, Succession Planning, HR Policies, Change Management, Screening, Executive Search, Leadership, Employment Law, Labor Relations, FMLA, Software Documentation, Organizational..., Applicant Tracking..., HR Consulting, Internet Recruiting, Benefits Administration, Interviews, New Hire Orientations, HRIS, Organizational Design, BPO, Employee Benefits, Sourcing, Hiring, Vendor Management, Career Development, Management, Organizational..., ADP Payroll, Time Management, Payroll, Personnel Management, Job Descriptions
Education
University of Phoenix 2003 — 2005
MBA, Human Resource Management
Lubbock Christian University 1968 — 1972
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines June 2014 - Present
PeopleScout August 2013 - May 2014
White Moose Trading Company September 2012 - September 2013
America's Health Team September 2011 - September 2012
Sitel October 2006 - August 2011
Pediatrix Medical Group July 2003 - October 2006
Precision Response Corporation January 1996 - April 2003
Charter Hospital of Augusta November 1991 - December 1994
J.M. Huber Corporation January 1983 - July 1991
Skills
Employee Relations, Leadership Development, Human Resources, Coaching, Onboarding, Performance Management, Talent Acquisition, Talent Management, Team Building, Deferred Compensation, Call Centers, Employee Engagement, Performance Appraisal, Training, Recruiting, College Recruiting, Workforce Planning, Employee Training, Succession Planning, HR Policies, Change Management, Screening, Executive Search, Leadership, Employment Law, Labor Relations, FMLA, Software Documentation, Organizational..., Applicant Tracking..., HR Consulting, Internet Recruiting, Benefits Administration, Interviews, New Hire Orientations, HRIS, Organizational Design, BPO, Employee Benefits, Sourcing, Hiring, Vendor Management, Career Development, Management, Organizational..., ADP Payroll, Time Management, Payroll, Personnel Management, Job Descriptions
Education
University of Phoenix 2003 — 2005
MBA, Human Resource Management
Lubbock Christian University 1968 — 1972
Kessie Linscomb Kessie Linscomb's Sitel Experience October 2013 - Present
Job Manager North America Billing at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2013 - Present
Sitel June 2007 - January 2014
Touchstone Medical Imaging, LLC July 2004 - June 2007
Central Parking System November 1999 - July 2004
Skills
Microsoft Office, Call Centers, Process Improvement, Financial Reporting, Forecasting, Accounts Receivable, Account Reconciliation, Accounting, Accounts Payable, Analysis, Invoicing, Vendor Management
Education
Lipscomb University 1993 — 1998
BS, Accounting Major, Computer Information Systems Minor
Sitel October 2013 - Present
Sitel June 2007 - January 2014
Touchstone Medical Imaging, LLC July 2004 - June 2007
Central Parking System November 1999 - July 2004
Skills
Microsoft Office, Call Centers, Process Improvement, Financial Reporting, Forecasting, Accounts Receivable, Account Reconciliation, Accounting, Accounts Payable, Analysis, Invoicing, Vendor Management
Education
Lipscomb University 1993 — 1998
BS, Accounting Major, Computer Information Systems Minor
Mark Cahanding Mark Cahanding's Sitel Experience October 2005 - January 2006
Job Customer Service Representative at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc. August 2015 - Present
Knoah Solutions December 2013 - February 2015
UPS January 2006 - October 2012
Sitel October 2005 - January 2006
Neopost June 2004 - August 2005
Duane Reade April 2003 - June 2004
Crib and Teen January 2003 - April 2003
Zany Brainy November 2002 - January 2003
Atlantic Business Products April 2000 - October 2002
CVS Caremark Corporation March 2002 - May 2002
Skills
Managed Services, Salesforce.com, Troubleshooting, Telecommunications, Customer Service, Sales Process, Account Management, Call Center, Professional Services, Management, Call Centers, Windows 7, Computer Hardware, Integration, Technical Support, Help Desk Support, Microsoft Office, Windows XP, Training, Hardware, Team Building, Leadership, Software Documentation
Education
DeVry Institute of Technology 1996 — 1998
Computer Information Systems
Loyola University Chicago 1992 — 1996
St. Joseph Seminary at Loyola University
Philosophy
C3/CustomerContactChannels, Inc. August 2015 - Present
Knoah Solutions December 2013 - February 2015
UPS January 2006 - October 2012
Sitel October 2005 - January 2006
Neopost June 2004 - August 2005
Duane Reade April 2003 - June 2004
Crib and Teen January 2003 - April 2003
Zany Brainy November 2002 - January 2003
Atlantic Business Products April 2000 - October 2002
CVS Caremark Corporation March 2002 - May 2002
Skills
Managed Services, Salesforce.com, Troubleshooting, Telecommunications, Customer Service, Sales Process, Account Management, Call Center, Professional Services, Management, Call Centers, Windows 7, Computer Hardware, Integration, Technical Support, Help Desk Support, Microsoft Office, Windows XP, Training, Hardware, Team Building, Leadership, Software Documentation
Education
DeVry Institute of Technology 1996 — 1998
Computer Information Systems
Loyola University Chicago 1992 — 1996
St. Joseph Seminary at Loyola University
Philosophy
Chris Browning Chris Browning's Sitel Experience May 2012 - Present
Job Director of Operations at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Wayne G White Wayne G White's Sitel Experience December 2005 - July 2007
Job Senior Director, Vendor Management Organization Head at UnitedHealth Group
Industry Hospital & Health Care
Experience
UnitedHealth Group September 2014 - Present
UnitedHealth Group March 2009 - September 2014
UnitedHealth Group July 2007 - March 2009
Sitel December 2005 - July 2007
Sitel May 2004 - December 2005
Sitel April 2003 - May 2004
HP February 2002 - April 2003
Compaq March 2000 - February 2002
Compaq September 1999 - March 2000
Skills
Strategy, Call Center, CRM, Vendor Management, Leadership, Outsourcing, BPO, Training, Workforce Management, Team Leadership, Analytics, Call Centers, Cross-functional Team..., Customer Experience, Offshoring, Recruiting, Performance Management, Forecasting, Process Improvement, Management, Program Management, Business Process..., Team Management, Technical Support, Business Process, Operations Management, Team Building, Customer Retention, Executive Management, Telecommunications, Quality Assurance, Contact Centers, Customer Satisfaction, Business Analysis, Service Delivery, Change Management, Six Sigma, Project Management, Account Management, Strategic Planning, P&L Management, Call Center Development, Business Intelligence, Software Documentation, Operational Excellence, Metrics, Business Transformation, Inbound Marketing, PMP, Capacity Planning
Education
Wharton School of Business 2009 — 2009
Executive Development Program
Loyalist College 2002 — 2002
•Information Technology Infrastructure Library (ITIL) Foundations Certificate
Professional Institute of Applied Technology 1998 — 1999
Post-Graduate Diploma, Information Technology
Memorial University of Newfoundland 1993 — 1998
Bachelor of Arts
UnitedHealth Group September 2014 - Present
UnitedHealth Group March 2009 - September 2014
UnitedHealth Group July 2007 - March 2009
Sitel December 2005 - July 2007
Sitel May 2004 - December 2005
Sitel April 2003 - May 2004
HP February 2002 - April 2003
Compaq March 2000 - February 2002
Compaq September 1999 - March 2000
Skills
Strategy, Call Center, CRM, Vendor Management, Leadership, Outsourcing, BPO, Training, Workforce Management, Team Leadership, Analytics, Call Centers, Cross-functional Team..., Customer Experience, Offshoring, Recruiting, Performance Management, Forecasting, Process Improvement, Management, Program Management, Business Process..., Team Management, Technical Support, Business Process, Operations Management, Team Building, Customer Retention, Executive Management, Telecommunications, Quality Assurance, Contact Centers, Customer Satisfaction, Business Analysis, Service Delivery, Change Management, Six Sigma, Project Management, Account Management, Strategic Planning, P&L Management, Call Center Development, Business Intelligence, Software Documentation, Operational Excellence, Metrics, Business Transformation, Inbound Marketing, PMP, Capacity Planning
Education
Wharton School of Business 2009 — 2009
Executive Development Program
Loyalist College 2002 — 2002
•Information Technology Infrastructure Library (ITIL) Foundations Certificate
Professional Institute of Applied Technology 1998 — 1999
Post-Graduate Diploma, Information Technology
Memorial University of Newfoundland 1993 — 1998
Bachelor of Arts
Evelyn Argentieri Evelyn Argentieri's Sitel Experience August 2010 - December 2010
Job Missionary (Bookkeeping/Accounting/Clerical)
Industry Nonprofit Organization Management
Experience
Beautiful Feet International August 2011 - Present
Kelly Services November 2011 - August 2012
Sitel August 2010 - December 2010
Greenspan Chiropractic May 2008 - July 2010
DST Output May 1999 - November 2007
Skills
Insurance, Invoicing, Spreadsheets, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Data Entry, Microsoft Word, Customer Satisfaction, PowerPoint, Lotus Notes, Accounting, Payroll, Software Documentation, Accounts Receivable, Accounts Payable, Process Improvement, Inventory Management, Employee Relations, Training, Analysis, Human Resources, Team Leadership, Budgets, Call Centers, Leadership, Account Reconciliation, Team Building, Operations Management, Management, Recruiting, Account Management
Education
Liberty University (Online) 2011 — 2016
Bachelor of Science (BS), Accounting
Manchester Community College 1972 — 1975
Associate, Preschool Education
Asnuntuck Technical Community College
Western New England University
Beautiful Feet International August 2011 - Present
Kelly Services November 2011 - August 2012
Sitel August 2010 - December 2010
Greenspan Chiropractic May 2008 - July 2010
DST Output May 1999 - November 2007
Skills
Insurance, Invoicing, Spreadsheets, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Data Entry, Microsoft Word, Customer Satisfaction, PowerPoint, Lotus Notes, Accounting, Payroll, Software Documentation, Accounts Receivable, Accounts Payable, Process Improvement, Inventory Management, Employee Relations, Training, Analysis, Human Resources, Team Leadership, Budgets, Call Centers, Leadership, Account Reconciliation, Team Building, Operations Management, Management, Recruiting, Account Management
Education
Liberty University (Online) 2011 — 2016
Bachelor of Science (BS), Accounting
Manchester Community College 1972 — 1975
Associate, Preschool Education
Asnuntuck Technical Community College
Western New England University
Asia Black Asia Black's Sitel Experience July 2014 - October 2014
Job Mass Communications Professional
Industry Media Production
Experience
Sitel July 2014 - October 2014
The Lincoln University August 2010 - May 2014
The Lincolnian January 2014 - April 2014
WWLU - The Lincoln University's Radio Station October 2013 - April 2014
LUTV - The Lincoln University's TV Station October 2013 - March 2014
Voices of Philadelphia (voicesofphilly.org) - Online News Publication May 2012 - July 2012
Skool Dayz (skooldayz.com) - HBCU News Website December 2010 - February 2011
Skills
Articles, Feature Articles, Creative Writing, AP style, Radio Broadcasting, Broadcast Television, Entertainment News, Photoshop, Blogging, Navigating Social Media, Photofiltre, Microsoft Office, Final Cut Pro, Audacity, Critical Thinking, Close Attention to..., Highly motivated..., FCC Rules & Regulations..., AP Style, Social Media, Editing, PowerPoint, Writing, Journalism, Social Networking, Microsoft Word, Public Speaking, Customer Service
Education
Lincoln University 2010 — 2014
Bachelor of Science (B.S.), Print Journalism & Broadcast Journalism
Sitel July 2014 - October 2014
The Lincoln University August 2010 - May 2014
The Lincolnian January 2014 - April 2014
WWLU - The Lincoln University's Radio Station October 2013 - April 2014
LUTV - The Lincoln University's TV Station October 2013 - March 2014
Voices of Philadelphia (voicesofphilly.org) - Online News Publication May 2012 - July 2012
Skool Dayz (skooldayz.com) - HBCU News Website December 2010 - February 2011
Skills
Articles, Feature Articles, Creative Writing, AP style, Radio Broadcasting, Broadcast Television, Entertainment News, Photoshop, Blogging, Navigating Social Media, Photofiltre, Microsoft Office, Final Cut Pro, Audacity, Critical Thinking, Close Attention to..., Highly motivated..., FCC Rules & Regulations..., AP Style, Social Media, Editing, PowerPoint, Writing, Journalism, Social Networking, Microsoft Word, Public Speaking, Customer Service
Education
Lincoln University 2010 — 2014
Bachelor of Science (B.S.), Print Journalism & Broadcast Journalism
Felicia Kirby's Sitel Experience January 2004 - May 2006
Job House manager at The Arc of Jefferson County
Industry Mental Health Care
Experience
The Arc of Jefferson County August 2013 - Present
Jbs mental health June 2013 - Present
Rainbow Omega September 2008 - Present
Golden living center March 2006 - September 2008
Sitel January 2004 - May 2006
Skills
Mental Health, Crisis Intervention, Behavioral Health, Adolescents, Healthcare, Group Therapy, Psychology, Case Managment, Psychotherapy, Clinical Supervision, Developmental..., Social Services, Treatment, Anger Management, Interventions, Case Management
Education
Lawson State Community College-Birmingham Campus 1992 — 1993
Parker high school 1988 — 1992
diploma
The Arc of Jefferson County August 2013 - Present
Jbs mental health June 2013 - Present
Rainbow Omega September 2008 - Present
Golden living center March 2006 - September 2008
Sitel January 2004 - May 2006
Skills
Mental Health, Crisis Intervention, Behavioral Health, Adolescents, Healthcare, Group Therapy, Psychology, Case Managment, Psychotherapy, Clinical Supervision, Developmental..., Social Services, Treatment, Anger Management, Interventions, Case Management
Education
Lawson State Community College-Birmingham Campus 1992 — 1993
Parker high school 1988 — 1992
diploma
Roxanne Heaney-Rumsey, CESP Roxanne Heaney-Rumsey, CESP's Sitel Experience June 2010 - December 2010
Job Vocational Program Specialist
Industry Individual & Family Services
Experience
Partners in Progress, Inc. December 2011 - Present
Partners in Progress, Inc June 2011 - December 2011
COS Verizon Wireless February 2011 - July 2011
Sitel June 2010 - December 2010
The Center for Discovery September 2009 - March 2010
Skills
Developmental..., Vocational..., Vocational Evaluation, Job Coaching, Program Development, Community Outreach, Nonprofits, Program Evaluation, Public Speaking, Event Planning, Coaching, Leadership, Career Development, Staff Development, Social Services, Customer Service
Education
Mansfield University of Pennsylvania 2004 — 2010
Bachelor of Music in Music Therapy, Minor in Human Development
Liberty High School 2000 — 2004
High School Diploma, General Studies
Partners in Progress, Inc. December 2011 - Present
Partners in Progress, Inc June 2011 - December 2011
COS Verizon Wireless February 2011 - July 2011
Sitel June 2010 - December 2010
The Center for Discovery September 2009 - March 2010
Skills
Developmental..., Vocational..., Vocational Evaluation, Job Coaching, Program Development, Community Outreach, Nonprofits, Program Evaluation, Public Speaking, Event Planning, Coaching, Leadership, Career Development, Staff Development, Social Services, Customer Service
Education
Mansfield University of Pennsylvania 2004 — 2010
Bachelor of Music in Music Therapy, Minor in Human Development
Liberty High School 2000 — 2004
High School Diploma, General Studies
Shanteka Wimes Shanteka Wimes's Sitel Experience January 2008 - May 2008
Job Administrative Assistant at Lawson State Community College
Industry
Experience
Lawson State Community College August 2008 - Present
Walmart July 2008 - June 2011
Sitel January 2008 - May 2008
Skills
Microsoft Word, Microsoft Excel, Windows, Internet, Office Equipment, Microsoft Office 2010, Time Management, Organization
Education
Lawson State Community College-Birmingham Campus 2010 — 2013
Associate of Arts and Sciences (AAS), Office Administration
Virginia College-Birmingham(Online) 2009 — 2010
Medical Billing and Coding
Lawson State Community College August 2008 - Present
Walmart July 2008 - June 2011
Sitel January 2008 - May 2008
Skills
Microsoft Word, Microsoft Excel, Windows, Internet, Office Equipment, Microsoft Office 2010, Time Management, Organization
Education
Lawson State Community College-Birmingham Campus 2010 — 2013
Associate of Arts and Sciences (AAS), Office Administration
Virginia College-Birmingham(Online) 2009 — 2010
Medical Billing and Coding
Jay Burleson Jay Burleson's Sitel Experience October 2011 - March 2013
Job Office Manager at Satellites Unlimited, Inc.
Industry Transportation/Trucking/Railroad
Experience
Satellites Unlimited, Inc. April 2015 - Present
fsbostarkville.com June 2013 - Present
UPS Freight August 2014 - April 2015
Chicksaw Container Service March 2014 - August 2014
Sitel October 2011 - March 2013
Total Transportation of MS October 2010 - October 2011
FedEx Freight October 2004 - November 2010
Roadway Express January 1998 - September 2004
Skills
Performance Management, Employee Engagement, Employee Relations, HRIS, Talent Acquisition, HR Policies, Talent Management, Deferred Compensation, Recruiting, Benefits Administration, Workforce Planning, Onboarding, Employee Benefits, Training, Personnel Management, Applicant Tracking..., Customer Service, Team Building
Education
Liberty University 2007 — 2011
MA, Pastoral Counseling
Millsaps College 1992 — 1995
BA, Political Science
Satellites Unlimited, Inc. April 2015 - Present
fsbostarkville.com June 2013 - Present
UPS Freight August 2014 - April 2015
Chicksaw Container Service March 2014 - August 2014
Sitel October 2011 - March 2013
Total Transportation of MS October 2010 - October 2011
FedEx Freight October 2004 - November 2010
Roadway Express January 1998 - September 2004
Skills
Performance Management, Employee Engagement, Employee Relations, HRIS, Talent Acquisition, HR Policies, Talent Management, Deferred Compensation, Recruiting, Benefits Administration, Workforce Planning, Onboarding, Employee Benefits, Training, Personnel Management, Applicant Tracking..., Customer Service, Team Building
Education
Liberty University 2007 — 2011
MA, Pastoral Counseling
Millsaps College 1992 — 1995
BA, Political Science
LaTonya Garrett LaTonya Garrett's Sitel Experience September 2005 - December 2008
Job Customer Service Rep 2 at TMobile
Industry Staffing and Recruiting
Experience
T-Mobile May 2013 - December 2014
Kelly Services April 2012 - March 2013
Electrolux May 2011 - April 2012
Spherion February 2011 - March 2011
ADP October 2010 - February 2011
Electrolux December 2009 - October 2010
AT&T March 2009 - December 2009
AT&T March 2009 - December 2009
Sitel September 2005 - December 2008
Skills
Typing, Fast Learner, Fax Server, Answer, Document Notes, Team Leadership, Administration, Call Centers, Customer Service, Data Entry, Sales, Training, Troubleshooting, Human Resources, Invoicing, Team Building, Program Management, Customer Satisfaction, Time Management, Microsoft Excel, Microsoft Office, Leadership
Education
Everest University-Brandon 2008 — 2011
Piedmont Technical College 2000 — 2003
Lander University 1998 — 2000
T-Mobile May 2013 - December 2014
Kelly Services April 2012 - March 2013
Electrolux May 2011 - April 2012
Spherion February 2011 - March 2011
ADP October 2010 - February 2011
Electrolux December 2009 - October 2010
AT&T March 2009 - December 2009
AT&T March 2009 - December 2009
Sitel September 2005 - December 2008
Skills
Typing, Fast Learner, Fax Server, Answer, Document Notes, Team Leadership, Administration, Call Centers, Customer Service, Data Entry, Sales, Training, Troubleshooting, Human Resources, Invoicing, Team Building, Program Management, Customer Satisfaction, Time Management, Microsoft Excel, Microsoft Office, Leadership
Education
Everest University-Brandon 2008 — 2011
Piedmont Technical College 2000 — 2003
Lander University 1998 — 2000
Ron Cutrell Ron Cutrell's Sitel Experience January 1998 - September 2003
Job Lead PC Tech professional
Industry Information Technology and Services
Experience
Office Depot September 2003 - Present
Sitel January 1998 - September 2003
United States Air Force January 1983 - January 1987
Skills
Internet Marketing, Web Marketing, Troubleshooting, Computer Hardware, Hardware, TCP/IP, Networking, Software Installation, Operating Systems, Telecommunications, Microsoft Exchange, Testing, Wireless, Access, Management, E-commerce, Customer Service, WordPress, Wireless Networking, Laptops, Switches, WAN, Printers, Technical Support
Education
Herzing University 2007 — 2009
Networking
Madison Area Technical College 1988 — 1989
Computer programming/Computer Repair
USAF Basic Electronics school 1983 — 1987
Certificate, Basic Electronic Theory
USAF Automatic Tracking Radar School, 1983 — 1983
Certificate, Automatic Tracking Radar Technician 303x3
Office Depot September 2003 - Present
Sitel January 1998 - September 2003
United States Air Force January 1983 - January 1987
Skills
Internet Marketing, Web Marketing, Troubleshooting, Computer Hardware, Hardware, TCP/IP, Networking, Software Installation, Operating Systems, Telecommunications, Microsoft Exchange, Testing, Wireless, Access, Management, E-commerce, Customer Service, WordPress, Wireless Networking, Laptops, Switches, WAN, Printers, Technical Support
Education
Herzing University 2007 — 2009
Networking
Madison Area Technical College 1988 — 1989
Computer programming/Computer Repair
USAF Basic Electronics school 1983 — 1987
Certificate, Basic Electronic Theory
USAF Automatic Tracking Radar School, 1983 — 1983
Certificate, Automatic Tracking Radar Technician 303x3
Phillip Gathright Phillip Gathright's Sitel Experience March 2001 - April 2009
Job Borrower Locater Specialist at Great Lakes Higher Education Corporation and Affiliates
Industry Computer Hardware
Experience
Great Lakes Higher Education Corporation and Affiliates November 2012 - Present
Great Lakes Higher Education Corporation and Affiliates September 2010 - November 2012
Sitel March 2001 - April 2009
Skills
Windows 7, Technical Support, Computer Hardware, Windows, Help Desk Support, Networking, Citrix, Windows Vista, VoIP, Outlook, Training, Computer Repair, Microsoft Office 2007, Customer Service, Computer Security, Creative Writing, Conference Coordination, Website Development, Drupal
Education
Madison Area Technical College 2009 — 2010
IT Help Desk
University of Wisconsin-La Crosse 1991 — 1995
B.S, Mass Communications
University of Wisconsin-Richland Center 1989 — 1991
Associates of Arts, General
Great Lakes Higher Education Corporation and Affiliates November 2012 - Present
Great Lakes Higher Education Corporation and Affiliates September 2010 - November 2012
Sitel March 2001 - April 2009
Skills
Windows 7, Technical Support, Computer Hardware, Windows, Help Desk Support, Networking, Citrix, Windows Vista, VoIP, Outlook, Training, Computer Repair, Microsoft Office 2007, Customer Service, Computer Security, Creative Writing, Conference Coordination, Website Development, Drupal
Education
Madison Area Technical College 2009 — 2010
IT Help Desk
University of Wisconsin-La Crosse 1991 — 1995
B.S, Mass Communications
University of Wisconsin-Richland Center 1989 — 1991
Associates of Arts, General
Anita Pinto Anita Pinto's Sitel Experience 1999 - 2002
Job QA Lead and Prod Support
Industry Information Technology and Services
Experience
CFSF corp July 2014 - Present
Acceller, Inc. February 2010 - July 2014
SAIC October 2005 - January 2010
Pfizer 2004 - 2005
Acopia Networks 2003 - 2004
SITEL 1999 - 2002
Skills
Data Analysis, MS Project, Vendor Management, SDLC, Testing, Unix, SQL, Java, Quality Assurance, Test Automation, Databases, Visio, Web Applications, System Testing, Access, Integration, Software Quality..., Software Project..., Scrum, Software Documentation, Requirements Analysis, QTP, Agile Methodologies, Software Development, Oracle, Microsoft SQL Server, Linux, XML, User Acceptance Testing, Requirements Gathering, Visual Studio, Test Planning, Visual Basic, Web Services, PL/SQL, Business Analysis, Software Engineering, ClearQuest, Operating Systems, ClearCase, Software Design, Cloud Computing, SOA, Selenium, JMeter, Performance Testing, Team Leadership, SoapUI, Business Process, HP QTP
Education
University of Massachusetts Lowell 2002 — 2004
MS
McNeese State University 2002 — 2002
Masters
University Visveswaraya College of Engineering 1986 — 1990
B.E
Pompei Jr College 1984 — 1986
PUC
St. Louis Convent 1973 — 1984
SSLC
CFSF corp July 2014 - Present
Acceller, Inc. February 2010 - July 2014
SAIC October 2005 - January 2010
Pfizer 2004 - 2005
Acopia Networks 2003 - 2004
SITEL 1999 - 2002
Skills
Data Analysis, MS Project, Vendor Management, SDLC, Testing, Unix, SQL, Java, Quality Assurance, Test Automation, Databases, Visio, Web Applications, System Testing, Access, Integration, Software Quality..., Software Project..., Scrum, Software Documentation, Requirements Analysis, QTP, Agile Methodologies, Software Development, Oracle, Microsoft SQL Server, Linux, XML, User Acceptance Testing, Requirements Gathering, Visual Studio, Test Planning, Visual Basic, Web Services, PL/SQL, Business Analysis, Software Engineering, ClearQuest, Operating Systems, ClearCase, Software Design, Cloud Computing, SOA, Selenium, JMeter, Performance Testing, Team Leadership, SoapUI, Business Process, HP QTP
Education
University of Massachusetts Lowell 2002 — 2004
MS
McNeese State University 2002 — 2002
Masters
University Visveswaraya College of Engineering 1986 — 1990
B.E
Pompei Jr College 1984 — 1986
PUC
St. Louis Convent 1973 — 1984
SSLC
Patti Holmes Patti Holmes's Sitel Experience June 2003 - February 2008
Job Student at Madison Area Technical College
Industry
Experience
Sitel June 2003 - February 2008
Skills
Data Entry, Microsoft Office, Internet Banking, Google+
Education
Madison Area Technical College 2008 — 2015
Associate's degree, Medical Office Management/Administration
Sitel June 2003 - February 2008
Skills
Data Entry, Microsoft Office, Internet Banking, Google+
Education
Madison Area Technical College 2008 — 2015
Associate's degree, Medical Office Management/Administration
Dianelli L Snapp's Sitel Experience February 2012 - June 2012
Job MARY KAY INDEPENDENT BEAUTY CONSULTANT
Industry Hospital & Health Care
Experience
Mary Kay Inc. July 2009 - Present
Saluda County December 2012 - September 2013
Sitel February 2012 - June 2012
Skills
Customer Service, Microsoft Office, Organizational..., Real Estate, Sales, Strategic Planning, Team Building
Education
Lander University 2007 — 2011
Bachelor of Science (BS), Business Administration, Health Care Management Emphasis
The Ramp School of Ministry 2011 — 2012
Lander University - College of Business and Public Affairs
Mary Kay Inc. July 2009 - Present
Saluda County December 2012 - September 2013
Sitel February 2012 - June 2012
Skills
Customer Service, Microsoft Office, Organizational..., Real Estate, Sales, Strategic Planning, Team Building
Education
Lander University 2007 — 2011
Bachelor of Science (BS), Business Administration, Health Care Management Emphasis
The Ramp School of Ministry 2011 — 2012
Lander University - College of Business and Public Affairs
Stephanie Merrill's Sitel Experience January 2000 - September 2006
Job Telecommunications Professional
Industry Telecommunications
Experience
TDS Telecommunications Corp. 2012 - 2014
Allstate September 2007 - October 2011
Sitel January 2000 - September 2006
Skills
Technical Support, Insurance, Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Data Entry, Invoicing, Customer Retention
Education
Lindsey Wilson College
Bachelor of Science (BS), Human Services, General
TDS Telecommunications Corp. 2012 - 2014
Allstate September 2007 - October 2011
Sitel January 2000 - September 2006
Skills
Technical Support, Insurance, Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Data Entry, Invoicing, Customer Retention
Education
Lindsey Wilson College
Bachelor of Science (BS), Human Services, General
Carlo Villegas's Sitel Experience March 2011 - March 2013
Job Consultant at Kaiser Permanente
Industry Outsourcing/Offshoring
Experience
Kaiser Permanente April 2015 - Present
UnitedHealth Group March 2013 - May 2014
Sitel March 2011 - March 2013
TeleTech May 2009 - February 2011
DirectWithHotels April 2008 - December 2008
First Advantage November 2006 - March 2008
Intel July 1995 - November 2006
Skills
Six Sigma MBB, Six Sigma, Process Improvement, Program Management, Strategic Planning, Customer Experience, Project management, Continuous Improvement, Start-ups, New product introduction, Process Engineering, Statistical process..., Leadership, Operational Excellence, BPO, Software Documentation, Outsourcing, Product Development, Quality Management, Quality Assurance, SPC, Data Analysis, Management, Project Management, Customer Service, Operations Management, Change Management, Team Management, Business Process..., Analysis, Call Centers, Vendor Management
Education
Mapua Institute of Technology 2001 — 2003
Masters, Masters of engineering Program
Mapua Institute of Technology 1990 — 1994
BS, Chemical Engineering
Kaiser Permanente April 2015 - Present
UnitedHealth Group March 2013 - May 2014
Sitel March 2011 - March 2013
TeleTech May 2009 - February 2011
DirectWithHotels April 2008 - December 2008
First Advantage November 2006 - March 2008
Intel July 1995 - November 2006
Skills
Six Sigma MBB, Six Sigma, Process Improvement, Program Management, Strategic Planning, Customer Experience, Project management, Continuous Improvement, Start-ups, New product introduction, Process Engineering, Statistical process..., Leadership, Operational Excellence, BPO, Software Documentation, Outsourcing, Product Development, Quality Management, Quality Assurance, SPC, Data Analysis, Management, Project Management, Customer Service, Operations Management, Change Management, Team Management, Business Process..., Analysis, Call Centers, Vendor Management
Education
Mapua Institute of Technology 2001 — 2003
Masters, Masters of engineering Program
Mapua Institute of Technology 1990 — 1994
BS, Chemical Engineering
Cody Solomon Cody Solomon's Sitel Experience October 2006 - August 2007
Job Science is the future.
Industry Hospital & Health Care
Experience
Hendrick Medical Center March 2011 - May 2014
Sitel October 2006 - August 2007
Walmart April 2005 - September 2006
Skills
Computer Hardware, Computers, Customer Oriented, Transportation, Data Entry, Computer Proficiency, Patient Safety
Education
McMurry University 2014 — 2018
Bachelor's degree, Mathematics and Computer Science
Hawley High School, Hawley, Texas 79525 2002 — 2006
High School Diploma, General Studies
Hendrick Medical Center March 2011 - May 2014
Sitel October 2006 - August 2007
Walmart April 2005 - September 2006
Skills
Computer Hardware, Computers, Customer Oriented, Transportation, Data Entry, Computer Proficiency, Patient Safety
Education
McMurry University 2014 — 2018
Bachelor's degree, Mathematics and Computer Science
Hawley High School, Hawley, Texas 79525 2002 — 2006
High School Diploma, General Studies
Dorothy Stewart's Sitel Experience January 2011 - June 2012
Job Financial AnalystIT at STARTEK
Industry Telecommunications
Experience
STARTEK July 2013 - Present
H&R Block January 2009 - Present
CGS/ Blue Cross Blue Shield January 2013 - July 2013
Sitel January 2011 - June 2012
Sitel March 2005 - November 2011
AT&T May 2002 - December 2005
AT&T May 1996 - May 2002
Skills
Account Management, Accounts Payable, Accounts Receivable, Contract Negotiation, Contract Management, Financial Analysis, Forecasting, Essbase, Oracle SQL, Access, Microsoft Word, Microsoft Excel, Microsoft Office, Telecommunications, Project Management, Business Analysis, Inventory Management, Dispute Resolution, •Complex Problem..., •Exceptional Analytical, •Client Needs..., •Cost Savings & Time..., motivating, persuading, orderly, detail, Training, Troubleshooting, Coaching, Process Improvement, Call Center, Call Centers, Cognos, Citrix, Sales, Software Documentation, Outlook, Leadership, Sales Operations, Management, Customer Satisfaction, CRM, Finance, Accounting, Invoicing, Auditing, Strategy, General Ledger, Managerial Finance, Analysis
Education
Liberty University
BS, Marketing Finance
HR Block Tax Institute
Professional Development, Tax Laws
AT&T School of Business
Professional Development, Telecommunication
Pearl High school
General Studies
STARTEK July 2013 - Present
H&R Block January 2009 - Present
CGS/ Blue Cross Blue Shield January 2013 - July 2013
Sitel January 2011 - June 2012
Sitel March 2005 - November 2011
AT&T May 2002 - December 2005
AT&T May 1996 - May 2002
Skills
Account Management, Accounts Payable, Accounts Receivable, Contract Negotiation, Contract Management, Financial Analysis, Forecasting, Essbase, Oracle SQL, Access, Microsoft Word, Microsoft Excel, Microsoft Office, Telecommunications, Project Management, Business Analysis, Inventory Management, Dispute Resolution, •Complex Problem..., •Exceptional Analytical, •Client Needs..., •Cost Savings & Time..., motivating, persuading, orderly, detail, Training, Troubleshooting, Coaching, Process Improvement, Call Center, Call Centers, Cognos, Citrix, Sales, Software Documentation, Outlook, Leadership, Sales Operations, Management, Customer Satisfaction, CRM, Finance, Accounting, Invoicing, Auditing, Strategy, General Ledger, Managerial Finance, Analysis
Education
Liberty University
BS, Marketing Finance
HR Block Tax Institute
Professional Development, Tax Laws
AT&T School of Business
Professional Development, Telecommunication
Pearl High school
General Studies
John Trocher John Trocher's Sitel Experience 1999 - 2006
Job Senior Business Development Manager at Infosys BPO
Industry Outsourcing/Offshoring
Experience
Infosys BPO March 2013 - Present
GENPACT LLC January 2010 - February 2013
Genpact Insurance Administration Services Inc January 2010 - February 2013
PCCW International March 2008 - January 2010
Zenta February 2007 - March 2008
Outsourcing Solutions, Inc. 2006 - 2007
Sitel 1999 - 2006
Euler Hermes 1993 - 1999
JCPenney 1983 - 1993
Society Bancorp 1980 - 1983
Skills
Process Improvement, BPO, Outsourcing, Call Center, Vendor Management, Offshoring, Operations Management, Insurance, Financial Services, Sales Management, Call Centers, Business Process..., Team Management, Customer Retention, Customer Experience, Account Management, CRM, Leadership, Sales, Banking, Business Development, Executive Management, Management, Finance, Enterprise Software, New Business Development, Strategy, Performance Management, Marketing, Change Management, Business Transformation, Risk Management, Relationship Management, Management Consulting, Analytics, Program Management
Education
Marist College 1970 — 1976
B.S., Business Administration
Infosys BPO March 2013 - Present
GENPACT LLC January 2010 - February 2013
Genpact Insurance Administration Services Inc January 2010 - February 2013
PCCW International March 2008 - January 2010
Zenta February 2007 - March 2008
Outsourcing Solutions, Inc. 2006 - 2007
Sitel 1999 - 2006
Euler Hermes 1993 - 1999
JCPenney 1983 - 1993
Society Bancorp 1980 - 1983
Skills
Process Improvement, BPO, Outsourcing, Call Center, Vendor Management, Offshoring, Operations Management, Insurance, Financial Services, Sales Management, Call Centers, Business Process..., Team Management, Customer Retention, Customer Experience, Account Management, CRM, Leadership, Sales, Banking, Business Development, Executive Management, Management, Finance, Enterprise Software, New Business Development, Strategy, Performance Management, Marketing, Change Management, Business Transformation, Risk Management, Relationship Management, Management Consulting, Analytics, Program Management
Education
Marist College 1970 — 1976
B.S., Business Administration
Jo Ikard Jo Ikard's Sitel Experience January 2006 - February 2010
Job Veteran Career Advisor TVC
Industry Government Administration
Experience
Texas Veterans Commission January 2015 - Present
Texas Workforce Commission July 2010 - December 2014
Sitel January 2006 - February 2010
Apollo Environmental Strategies Inc February 2002 - June 2005
Carter Burgess Engineering and Consulting October 2000 - November 2001
City of Austin - Pipeline Engineering June 1998 - September 2000
United States Marine Corps November 1986 - December 1997
Skills
Databases, GIS, Management, Policy, Training, Coaching, Government, Community Outreach, Leadership, Public Speaking, Customer Service, Military, Employee Relations, Program Management, Interviews, Data Analysis, Leadership Development, Supervisory Skills, Project Management, Team Building, Military Experience, Strategic Planning, PowerPoint
Education
Lamar University 2010 — 2016
General Studies
Lamar University 2007 — 2016
Bachelor's degree, General Business
Texas Veterans Commission January 2015 - Present
Texas Workforce Commission July 2010 - December 2014
Sitel January 2006 - February 2010
Apollo Environmental Strategies Inc February 2002 - June 2005
Carter Burgess Engineering and Consulting October 2000 - November 2001
City of Austin - Pipeline Engineering June 1998 - September 2000
United States Marine Corps November 1986 - December 1997
Skills
Databases, GIS, Management, Policy, Training, Coaching, Government, Community Outreach, Leadership, Public Speaking, Customer Service, Military, Employee Relations, Program Management, Interviews, Data Analysis, Leadership Development, Supervisory Skills, Project Management, Team Building, Military Experience, Strategic Planning, PowerPoint
Education
Lamar University 2010 — 2016
General Studies
Lamar University 2007 — 2016
Bachelor's degree, General Business
Demetrius Wilson Demetrius Wilson's Sitel Experience August 2007 - May 2008
Job Manager E Z Corp
Industry Retail
Experience
Limited Brands February 2009 - Present
Wet Seal, LLC May 2012 - May 2013
Steve and Barrys June 2007 - December 2009
Sitel August 2007 - May 2008
West Corporation July 2002 - August 2007
Skills
Team Building, Training, Management, Coaching, Microsoft Excel, Program Management, Customer Service, Customer Satisfaction, Retail, Hiring, Sales, Mentoring, Analysis, Store Management, Loss Prevention, Store Operations, Payroll, Performance Management, Quality Assurance, Succession Planning, Temporary Placement, Merchandising, Inventory Management, Employee Training, Leadership, Recruiting, Inventory Control, Customer Experience, Visual Merchandising, Time Management, Profit, Interviews, Human Resources, Sales Management, Driving Results, P&L, Forecasting, Operations Management, Process Improvement, Retail Sales, Negotiation, Marketing Strategy
Education
Lamar University 1998 — 2000
Bachelor, Business
Limited Brands February 2009 - Present
Wet Seal, LLC May 2012 - May 2013
Steve and Barrys June 2007 - December 2009
Sitel August 2007 - May 2008
West Corporation July 2002 - August 2007
Skills
Team Building, Training, Management, Coaching, Microsoft Excel, Program Management, Customer Service, Customer Satisfaction, Retail, Hiring, Sales, Mentoring, Analysis, Store Management, Loss Prevention, Store Operations, Payroll, Performance Management, Quality Assurance, Succession Planning, Temporary Placement, Merchandising, Inventory Management, Employee Training, Leadership, Recruiting, Inventory Control, Customer Experience, Visual Merchandising, Time Management, Profit, Interviews, Human Resources, Sales Management, Driving Results, P&L, Forecasting, Operations Management, Process Improvement, Retail Sales, Negotiation, Marketing Strategy
Education
Lamar University 1998 — 2000
Bachelor, Business
Lance Pounds's Sitel Experience December 2004 - January 2007
Job Graduate Student at Louisiana State University
Industry Pharmaceuticals
Experience
Louisiana State University August 2013 - Present
Papa John's International August 2008 - October 2008
Sitel December 2004 - January 2007
Skills
Protein Chemistry, Molecular Biology, Enzyme Kinetics, Laboratory, X-ray crystallography, Microsoft Office, Microsoft Excel, Management, Research, Microsoft Word
Education
Louisiana State University 2013 — 2015
Master of Science (M.S.), Biochemistry, 4.0
Southeastern Louisiana University 2008 — 2012
Bachelor of Science (B.S.), Biology, General, 3.33
Louisiana State University August 2013 - Present
Papa John's International August 2008 - October 2008
Sitel December 2004 - January 2007
Skills
Protein Chemistry, Molecular Biology, Enzyme Kinetics, Laboratory, X-ray crystallography, Microsoft Office, Microsoft Excel, Management, Research, Microsoft Word
Education
Louisiana State University 2013 — 2015
Master of Science (M.S.), Biochemistry, 4.0
Southeastern Louisiana University 2008 — 2012
Bachelor of Science (B.S.), Biology, General, 3.33
Jason Schweiger Jason Schweiger's Sitel Experience September 2013 - Present
Job Work at Home Agent
Industry Outsourcing/Offshoring
Experience
Sitel September 2013 - Present
Securitas Security Services USA, Inc. January 2008 - January 2012
Skills
Customer Service, Physical Security, Surveillance, Investigation, Customer Satisfaction, Weapons, Security Operations, Customer Retention, Security Management, Emergency Management
Education
Kingsborough Community College 2007 — 2008
Basic, Basic Skills and Developmental/Remedial Education
Sitel September 2013 - Present
Securitas Security Services USA, Inc. January 2008 - January 2012
Skills
Customer Service, Physical Security, Surveillance, Investigation, Customer Satisfaction, Weapons, Security Operations, Customer Retention, Security Management, Emergency Management
Education
Kingsborough Community College 2007 — 2008
Basic, Basic Skills and Developmental/Remedial Education
Anna Kendrick's Sitel Experience October 2011 - September 2013
Job Call Center Agent
Industry Retail
Experience
A&H Art January 2014 - Present
Walmart July 2014 - December 2014
Dorsey Trailers November 2013 - February 2014
Advanced1 October 2013 - October 2013
Sitel October 2011 - September 2013
Skills
Typing, AutoCAD, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Mathematics, Technical Drawing, Drawing, SketchUp, Blueprint Reading, Industrial Design, MicroStation
Education
Lurleen B Wallace Community College 2010 — 2012
Associate's degree, Drafting and Design Technology/Technician, General
Opp High School 2007 — 2010
Advanced Diploma, General Studies
A&H Art January 2014 - Present
Walmart July 2014 - December 2014
Dorsey Trailers November 2013 - February 2014
Advanced1 October 2013 - October 2013
Sitel October 2011 - September 2013
Skills
Typing, AutoCAD, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Mathematics, Technical Drawing, Drawing, SketchUp, Blueprint Reading, Industrial Design, MicroStation
Education
Lurleen B Wallace Community College 2010 — 2012
Associate's degree, Drafting and Design Technology/Technician, General
Opp High School 2007 — 2010
Advanced Diploma, General Studies
Lillie Fortenberry's Sitel Experience October 2014 - Present
Job Reservations Agent at Sitel
Industry Hospital & Health Care
Experience
Sitel October 2014 - Present
United Healthcare October 2008 - Present
New Orleans Job Corps Center September 1990 - March 2001
Education
Loyola University New Orleans 1978 — 1983
Public Administration, Business, Computer Science, Economics
Sitel October 2014 - Present
United Healthcare October 2008 - Present
New Orleans Job Corps Center September 1990 - March 2001
Education
Loyola University New Orleans 1978 — 1983
Public Administration, Business, Computer Science, Economics
Danny Hoang Danny Hoang's Sitel Experience March 2004 - August 2006
Job Certified Store Manager at Walgreens
Industry Retail
Experience
Walgreens Boots Alliance August 2006 - Present
Sitel March 2004 - August 2006
Family Dollar September 2002 - March 2004
Eckerd September 1999 - September 2002
Skills
Microsoft Office 2007, Process Technology, Windows 7, Desktop Hardware, Training & Development, Delegation, Windows XP Professional, Chemistry, Physics, Retail Management, Store Management, Computer Hardware, Disciplinary Action, Customer Service, Merchandising, P&L Analysis, Accounts Payable, Schedules, Oil/Gas, Operating Systems, Computer Network..., Employee Engagement, Time Management, Pharmaceutical Industry, APA, Management, New Store Openings, Cash Register, Initiator, Business Planning, Visual Merchandising, History, Electronics, People Skills, Training, Inventory Control, Inventory Management, Kronos Timekeeping, IBM AS/400, Office Administration, Escalation Resolution, Problem Solving, Writing, Business Strategy, Corporate Communications, Phone Etiquette, Cashiering, Cash Handling Experience, Employee Training, Loss Prevention
Education
Texas A&M University-Commerce 2010 — 2014
Bachelor of Arts (B.A.), Applied Sciences
Lamar Institute of Technology 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Process Operating Technology
Walgreens Boots Alliance August 2006 - Present
Sitel March 2004 - August 2006
Family Dollar September 2002 - March 2004
Eckerd September 1999 - September 2002
Skills
Microsoft Office 2007, Process Technology, Windows 7, Desktop Hardware, Training & Development, Delegation, Windows XP Professional, Chemistry, Physics, Retail Management, Store Management, Computer Hardware, Disciplinary Action, Customer Service, Merchandising, P&L Analysis, Accounts Payable, Schedules, Oil/Gas, Operating Systems, Computer Network..., Employee Engagement, Time Management, Pharmaceutical Industry, APA, Management, New Store Openings, Cash Register, Initiator, Business Planning, Visual Merchandising, History, Electronics, People Skills, Training, Inventory Control, Inventory Management, Kronos Timekeeping, IBM AS/400, Office Administration, Escalation Resolution, Problem Solving, Writing, Business Strategy, Corporate Communications, Phone Etiquette, Cashiering, Cash Handling Experience, Employee Training, Loss Prevention
Education
Texas A&M University-Commerce 2010 — 2014
Bachelor of Arts (B.A.), Applied Sciences
Lamar Institute of Technology 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Process Operating Technology
John Treibel's Sitel Experience 2001 - 2006
Job Operations Support Analyst with Availity
Industry Hospital & Health Care
Experience
Availity June 2014 - Present
nTelagent, Inc. August 2006 - Present
RevPoint Healthcare Technologies, Inc. September 2013 - June 2014
nTelagent, Inc. January 2013 - June 2014
Sitel 2001 - 2006
Skills
Microsoft Office, Adobe, Home Networking, Healthcare Industry, Instructor-led Training, Payment Card Processing, Customer Support, Supervisory Experience, Graphic Design, Team Leadership, Video Editing, Audio Editing, PowerPoint development, Microsoft Excel, Microsoft Word, Microsoft Publisher, Outlook, Remote Desktop, Communication Skills, Project Management, User Acceptance Testing, System Testing, Client Administration, Advocate, Tinting, Technical Support, Technical Documentation, User Manual Development, Adobe Acrobat, JIRA, Gmail, Atlassian JIRA, Confluence, Internet Explorer, Firefox, Google Chrome, Safari, Computer Maintenance, Computer Repair, Performance Reporting, Healthcare Information..., EHR, HIPAA, Training, Leadership, Strategic Planning, Operations Management, Healthcare, Management, Account Management
Education
Lamar University 2001 — 2003
Computer Information Systems
Availity June 2014 - Present
nTelagent, Inc. August 2006 - Present
RevPoint Healthcare Technologies, Inc. September 2013 - June 2014
nTelagent, Inc. January 2013 - June 2014
Sitel 2001 - 2006
Skills
Microsoft Office, Adobe, Home Networking, Healthcare Industry, Instructor-led Training, Payment Card Processing, Customer Support, Supervisory Experience, Graphic Design, Team Leadership, Video Editing, Audio Editing, PowerPoint development, Microsoft Excel, Microsoft Word, Microsoft Publisher, Outlook, Remote Desktop, Communication Skills, Project Management, User Acceptance Testing, System Testing, Client Administration, Advocate, Tinting, Technical Support, Technical Documentation, User Manual Development, Adobe Acrobat, JIRA, Gmail, Atlassian JIRA, Confluence, Internet Explorer, Firefox, Google Chrome, Safari, Computer Maintenance, Computer Repair, Performance Reporting, Healthcare Information..., EHR, HIPAA, Training, Leadership, Strategic Planning, Operations Management, Healthcare, Management, Account Management
Education
Lamar University 2001 — 2003
Computer Information Systems
Willie Harris's Willie Harris's's Sitel Experience 2001 - 2006
Job Retail Account Representative for CocaCola Refreshments
Industry Retail
Experience
Coca-Cola May 2015 - Present
FedEx Ground November 2013 - April 2015
Affordable Home Furnishings February 2006 - June 2012
Rent A Wheel February 2011 - March 2012
Rent A Center 2010 - 2011
Verizon Wireless (Worldwide Wireless) June 2005 - November 2006
Sitel 2001 - 2006
Skills
Sales Management
Education
Lamar Institute of Technology 1999 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Coca-Cola May 2015 - Present
FedEx Ground November 2013 - April 2015
Affordable Home Furnishings February 2006 - June 2012
Rent A Wheel February 2011 - March 2012
Rent A Center 2010 - 2011
Verizon Wireless (Worldwide Wireless) June 2005 - November 2006
Sitel 2001 - 2006
Skills
Sales Management
Education
Lamar Institute of Technology 1999 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Michele Meneses's Sitel Experience August 2012 - April 2013
Job Convey Health Solutions
Industry Consumer Services
Experience
Enterprise Holdings April 2015 - Present
Convey Health Solutions December 2013 - April 2015
Advanced Call Center Technologies July 2013 - December 2013
Sitel August 2012 - April 2013
Knoah Solutions September 2011 - August 2012
Sitel February 2008 - August 2011
Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Gallen College
Merced College
Enterprise Holdings April 2015 - Present
Convey Health Solutions December 2013 - April 2015
Advanced Call Center Technologies July 2013 - December 2013
Sitel August 2012 - April 2013
Knoah Solutions September 2011 - August 2012
Sitel February 2008 - August 2011
Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Gallen College
Merced College
Noelle Parise Noelle Parise's Sitel Experience August 2010 - May 2011
Job Customer Support Lead at SixFoot
Industry Computer Games
Experience
SixFoot October 2014 - Present
NCSOFT 엔씨소프트 January 2012 - October 2014
NCSOFT 엔씨소프트 August 2012 - May 2013
NCSOFT 엔씨소프트 January 2012 - July 2012
Sitel August 2010 - May 2011
Independent Contractor January 2008 - March 2010
Wayne State University August 2005 - May 2006
Skills
Leadership, Creative Problem Solving, Technical Writing, Creative Writing, Conflict Resolution, Time Management, Quality Assurance, MMO, CRM, Zendesk, Data Analysis, Management, Team Leadership, Project Management, Outsourcing Management, Goal Oriented, Oral & Written..., Professional Writing, Presentations, Training, Motivation, Teamwork, Online Research, Video Games, Online Gaming, Interviews, Computer Games, Customer Service, MMORPG, Photoshop
Education
SiTel University 2010 — 2011
Management
Wayne State University 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General, 3.9
Macomb Community College 2003 — 2004
General Studies, 4.0
St. Clement High School 2000 — 2004
Diploma, College Prepatory, 4.0
SixFoot October 2014 - Present
NCSOFT 엔씨소프트 January 2012 - October 2014
NCSOFT 엔씨소프트 August 2012 - May 2013
NCSOFT 엔씨소프트 January 2012 - July 2012
Sitel August 2010 - May 2011
Independent Contractor January 2008 - March 2010
Wayne State University August 2005 - May 2006
Skills
Leadership, Creative Problem Solving, Technical Writing, Creative Writing, Conflict Resolution, Time Management, Quality Assurance, MMO, CRM, Zendesk, Data Analysis, Management, Team Leadership, Project Management, Outsourcing Management, Goal Oriented, Oral & Written..., Professional Writing, Presentations, Training, Motivation, Teamwork, Online Research, Video Games, Online Gaming, Interviews, Computer Games, Customer Service, MMORPG, Photoshop
Education
SiTel University 2010 — 2011
Management
Wayne State University 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General, 3.9
Macomb Community College 2003 — 2004
General Studies, 4.0
St. Clement High School 2000 — 2004
Diploma, College Prepatory, 4.0
Stephen Holley's Sitel Experience September 2015 - Present
Job Learning Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 2015 - Present
SolarCity July 2015 - September 2015
Williams-Sonoma, Inc. October 2011 - May 2015
Lowe's September 2008 - May 2011
Stream Global Services February 2004 - July 2008
TeleTech February 2003 - February 2004
Telespectrum August 1996 - January 2003
Skills
Training, Coaching, Instructional Design, Vendor Management, Team Management, Customer Experience, Leadership, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Training Delivery, Team Building, Process Improvement, Leadership Development, ADDIE, Interviews, Onboarding, Talent Acquisition, Change Management, Curriculum Design, Customer Service, Organizational..., Project Management, Outsourcing, Business Process..., Succession Planning, Analysis, Customer Retention, CRM, Management, Employee Relations, Strategic Planning, Talent Management, E-Learning, Human Resources, Hiring, Needs Analysis, Strategy, Performance Improvement, Workshop Facilitation, Organizational..., Applicant Tracking..., Team Leadership, Conflict Resolution, Sourcing, Operations Management, Instructor-led Training, Staff Development
Education
Marshall University 1987 — 1989
MA, Communication
Sitel September 2015 - Present
SolarCity July 2015 - September 2015
Williams-Sonoma, Inc. October 2011 - May 2015
Lowe's September 2008 - May 2011
Stream Global Services February 2004 - July 2008
TeleTech February 2003 - February 2004
Telespectrum August 1996 - January 2003
Skills
Training, Coaching, Instructional Design, Vendor Management, Team Management, Customer Experience, Leadership, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Training Delivery, Team Building, Process Improvement, Leadership Development, ADDIE, Interviews, Onboarding, Talent Acquisition, Change Management, Curriculum Design, Customer Service, Organizational..., Project Management, Outsourcing, Business Process..., Succession Planning, Analysis, Customer Retention, CRM, Management, Employee Relations, Strategic Planning, Talent Management, E-Learning, Human Resources, Hiring, Needs Analysis, Strategy, Performance Improvement, Workshop Facilitation, Organizational..., Applicant Tracking..., Team Leadership, Conflict Resolution, Sourcing, Operations Management, Instructor-led Training, Staff Development
Education
Marshall University 1987 — 1989
MA, Communication
Don B. Terrell Don B. Terrell's Sitel Experience February 2009 - June 2009
Job CAD Drafter at Arceneaux Wilson & Cole LLC
Industry Civil Engineering
Experience
Arceneaux Wilson & Cole LLC August 2014 - Present
Arceneaux and Gates Consulting Engineers February 2013 - August 2014
John Robertson Inc. July 2012 - January 2013
Lamar Institute of Technology March 2011 - May 2012
Sitel February 2009 - June 2009
LeHigh White Cement August 2007 - August 2008
Holiday Inn Express October 2005 - June 2006
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, ArcGIS, AutoCAD, Autodesk Inventor, Microsoft Powerpoint, AutoCAD Civil 3D
Education
Lamar Institute of Technology 2010 — 2012
Associate’s Degree, Drafting and Design Technology/Technician, General, 3.4 GPA
Texas State Technical College Waco 2006 — 2008
Mechanical Drafting and Mechanical Drafting CAD/CADD
Port Neches-Groves High School 1999 — 2004
High School
Arceneaux Wilson & Cole LLC August 2014 - Present
Arceneaux and Gates Consulting Engineers February 2013 - August 2014
John Robertson Inc. July 2012 - January 2013
Lamar Institute of Technology March 2011 - May 2012
Sitel February 2009 - June 2009
LeHigh White Cement August 2007 - August 2008
Holiday Inn Express October 2005 - June 2006
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, ArcGIS, AutoCAD, Autodesk Inventor, Microsoft Powerpoint, AutoCAD Civil 3D
Education
Lamar Institute of Technology 2010 — 2012
Associate’s Degree, Drafting and Design Technology/Technician, General, 3.4 GPA
Texas State Technical College Waco 2006 — 2008
Mechanical Drafting and Mechanical Drafting CAD/CADD
Port Neches-Groves High School 1999 — 2004
High School
Shivani Asbury's Sitel Experience April 2007 - Present
Job Versatile!
Industry Internet
Experience
Sitel April 2007 - Present
Sitel October 2005 - April 2007
Skills
Call Centers, Quality Assurance, Customer Service, Training, Leadership, Team Leadership, Customer Satisfaction, Team Building, Data Entry
Education
Dona Ana Community College 2011 — 2018
Associate's degree (in progress), Paralegal Studies
Marshall University 1988 — 1993
Bachelor's degree, Psychology
Sitel April 2007 - Present
Sitel October 2005 - April 2007
Skills
Call Centers, Quality Assurance, Customer Service, Training, Leadership, Team Leadership, Customer Satisfaction, Team Building, Data Entry
Education
Dona Ana Community College 2011 — 2018
Associate's degree (in progress), Paralegal Studies
Marshall University 1988 — 1993
Bachelor's degree, Psychology
Christina Rakobowchuk Christina Rakobowchuk's Sitel Experience 2003 - 2004
Job Accounts Payable
Industry Accounting
Experience
CST Consultants Inc. August 2013 - Present
Beyond the Rack March 2010 - Present
Ice.com September 2007 - March 2010
Sitel 2003 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Outlook, Teaching, HTML, Strategic Planning, Budgets, Negotiation, Sales, Inventory Management
Education
McGill University 2012 — 2012
Accounting, undergraduate degree
Riverside Park Academy 1997 — 2001
Highschool, High School/Secondary Diplomas and Certificates
CST Consultants Inc. August 2013 - Present
Beyond the Rack March 2010 - Present
Ice.com September 2007 - March 2010
Sitel 2003 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Outlook, Teaching, HTML, Strategic Planning, Budgets, Negotiation, Sales, Inventory Management
Education
McGill University 2012 — 2012
Accounting, undergraduate degree
Riverside Park Academy 1997 — 2001
Highschool, High School/Secondary Diplomas and Certificates
Christina Cimino Christina Cimino's Sitel Experience March 2014 - January 2015
Job
Industry Retail
Experience
The Scotts Miracle-Gro Company March 2015 - Present
Sitel March 2014 - January 2015
Education
Longwood University 2003 — 2004
Special Education and Teaching
Hayfield Secondary 1999 — 2003
High School Advanced Studies
The Scotts Miracle-Gro Company March 2015 - Present
Sitel March 2014 - January 2015
Education
Longwood University 2003 — 2004
Special Education and Teaching
Hayfield Secondary 1999 — 2003
High School Advanced Studies
Natasha Stoudemire Natasha Stoudemire's Sitel Experience October 2014 - Present
Job Consumer Goods Professional
Industry Consumer Goods
Experience
Sitel October 2014 - Present
Starbucks coffee 2011 - 2012
Skills
Microsoft Office, Retail, Sales, Management, Microsoft Excel, Leadership, Inventory Management, Merchandising
Education
Medix College 2007 — 2007
CNA/PCT, Nursing Assistant/Aide and Patient Care Assistant/Aide
McEachern high school 2004 — 2005
Diploma, Honors/Regents High School/Secondary Diploma Program
Sitel October 2014 - Present
Starbucks coffee 2011 - 2012
Skills
Microsoft Office, Retail, Sales, Management, Microsoft Excel, Leadership, Inventory Management, Merchandising
Education
Medix College 2007 — 2007
CNA/PCT, Nursing Assistant/Aide and Patient Care Assistant/Aide
McEachern high school 2004 — 2005
Diploma, Honors/Regents High School/Secondary Diploma Program
Jeremy Criss's Sitel Experience August 2001 - May 2005
Job Site Director at TLK Group, LLC
Industry Marketing and Advertising
Experience
TLK Group, LLC October 2013 - Present
TLK Group, LLC March 2013 - September 2013
TLK Group, LLC October 2012 - March 2013
Global Contact Services August 2009 - October 2012
Global Contact Services July 2005 - August 2009
Sitel August 2001 - May 2005
Skills
Inbound Marketing, Call Center, BPO, Telemarketing, Outsourcing, Workforce Management, Customer Satisfaction, Customer Service, Operations Management, Lead Generation, Account Management, Process Improvement, Customer Experience, Performance Management, Team Management, Contact Centers, Troubleshooting, Strategic Planning, Team Leadership, Sales Management, Call Centers, Customer Retention, Management, Leadership, Sales, Talent Acquisition, Quality Assurance, Recruiting, Telecommunications, CRM, Training, Program Management, Team Building, Insurance, Call Center Development, Vendor Management, Sales Operations, Coaching, Employee Training, Human Resources
Education
Marshall University 1996 — 2001
BA, Education
TLK Group, LLC October 2013 - Present
TLK Group, LLC March 2013 - September 2013
TLK Group, LLC October 2012 - March 2013
Global Contact Services August 2009 - October 2012
Global Contact Services July 2005 - August 2009
Sitel August 2001 - May 2005
Skills
Inbound Marketing, Call Center, BPO, Telemarketing, Outsourcing, Workforce Management, Customer Satisfaction, Customer Service, Operations Management, Lead Generation, Account Management, Process Improvement, Customer Experience, Performance Management, Team Management, Contact Centers, Troubleshooting, Strategic Planning, Team Leadership, Sales Management, Call Centers, Customer Retention, Management, Leadership, Sales, Talent Acquisition, Quality Assurance, Recruiting, Telecommunications, CRM, Training, Program Management, Team Building, Insurance, Call Center Development, Vendor Management, Sales Operations, Coaching, Employee Training, Human Resources
Education
Marshall University 1996 — 2001
BA, Education
Alan Denton Alan Denton's Sitel Experience January 2012 - Present
Job VP Commercial Finance at Sitel
Industry Utilities
Experience
Sitel January 2012 - Present
Sitel November 2009 - January 2012
Hydro Tasmania October 2007 - November 2009
Energy Online July 2007 - October 2007
Genesis Energy May 2002 - April 2007
E & Y February 1988 - December 1997
Skills
Analysis, Budgets, Business Analysis, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Finance, Financial Analysis, Financial Modeling, Management, Management Consulting, Mergers, Negotiation, Process Improvement, Project Management, Project Planning, Stakeholder Management, Strategic Planning, Strategy
Education
Lincoln University (NZ) 1984 — 1988
B.Comm, Farm management
Sitel January 2012 - Present
Sitel November 2009 - January 2012
Hydro Tasmania October 2007 - November 2009
Energy Online July 2007 - October 2007
Genesis Energy May 2002 - April 2007
E & Y February 1988 - December 1997
Skills
Analysis, Budgets, Business Analysis, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Finance, Financial Analysis, Financial Modeling, Management, Management Consulting, Mergers, Negotiation, Process Improvement, Project Management, Project Planning, Stakeholder Management, Strategic Planning, Strategy
Education
Lincoln University (NZ) 1984 — 1988
B.Comm, Farm management
Benjamin Chase Benjamin Chase's Sitel Experience March 1998 - June 2001
Job IT Support Engineer at ABS Global
Industry Information Technology and Services
Experience
ABS Global February 2015 - Present
Information Technology Professionals, LLC. March 2014 - October 2014
Paragon Development Systems August 2010 - February 2014
Inacom Information Systems / CoreBTS June 2009 - April 2010
DirectNetworks, Inc. December 2007 - May 2009
Aberdean Consulting LLC June 2006 - July 2007
Charter Communications May 2003 - June 2004
University of Wisconsin-Madison May 1999 - December 2002
Sitel March 1998 - June 2001
Skills
Active Directory, Linux, Troubleshooting, System Administration, VMware, Network Security, Unix, Security, Virtualization, Citrix, Disaster Recovery, VMware ESX, Mobile Devices, Microsoft Exchange, Windows Server, Solution Architecture, Cloud Computing, Architecture, Enterprise Mobility, Mobility Management, Perl, PHP, VBScript, Technical Support, Customer Service, LAMP, System Deployment, Software Documentation, Teamwork, Leadership, Apple, Architectures, Mac OS, Customer Satisfaction, Coaching, Communication, Networking
Education
Madison Area Technical College 2005 — 2007
AS - Network Security, network security
University of Wisconsin-Madison 1996 — 2003
Entomology, Plant Pathology, Genetics
Lake City Community College 1993 — 1995
AS in Landscape Technology, Plants
Elkhorn Area High School
ABS Global February 2015 - Present
Information Technology Professionals, LLC. March 2014 - October 2014
Paragon Development Systems August 2010 - February 2014
Inacom Information Systems / CoreBTS June 2009 - April 2010
DirectNetworks, Inc. December 2007 - May 2009
Aberdean Consulting LLC June 2006 - July 2007
Charter Communications May 2003 - June 2004
University of Wisconsin-Madison May 1999 - December 2002
Sitel March 1998 - June 2001
Skills
Active Directory, Linux, Troubleshooting, System Administration, VMware, Network Security, Unix, Security, Virtualization, Citrix, Disaster Recovery, VMware ESX, Mobile Devices, Microsoft Exchange, Windows Server, Solution Architecture, Cloud Computing, Architecture, Enterprise Mobility, Mobility Management, Perl, PHP, VBScript, Technical Support, Customer Service, LAMP, System Deployment, Software Documentation, Teamwork, Leadership, Apple, Architectures, Mac OS, Customer Satisfaction, Coaching, Communication, Networking
Education
Madison Area Technical College 2005 — 2007
AS - Network Security, network security
University of Wisconsin-Madison 1996 — 2003
Entomology, Plant Pathology, Genetics
Lake City Community College 1993 — 1995
AS in Landscape Technology, Plants
Elkhorn Area High School
Chiquita Carter Chiquita Carter's Sitel Experience August 1999 - November 2001
Job Communication Operator at Brookwood Medical Center
Industry Hospital & Health Care
Experience
Brookwood Medical Center June 2012 - Present
Brantley Roofing Company March 2003 - January 2012
Sitel August 1999 - November 2001
Baptist Medical Center April 2000 - January 2001
Education
Lawson State Community College-Birmingham Campus 2013 — 2014
A.H. Parker High School 1991 — 1994
Brookwood Medical Center June 2012 - Present
Brantley Roofing Company March 2003 - January 2012
Sitel August 1999 - November 2001
Baptist Medical Center April 2000 - January 2001
Education
Lawson State Community College-Birmingham Campus 2013 — 2014
A.H. Parker High School 1991 — 1994
Martin Coleman Martin Coleman's Sitel Experience February 2012 - March 2013
Job Senior Associate McGladrey
Industry Information Technology and Services
Experience
McGladrey April 2015 - Present
AT&T April 2013 - April 2015
Sitel February 2012 - March 2013
State of Tennessee October 2010 - February 2012
State of Tennessee October 2010 - February 2012
Det Distributing December 2009 - September 2010
Link2Gov May 2008 - February 2009
Prosys July 2007 - June 2008
Coleman Technologies July 2005 - July 2007
CopyFax July 2003 - July 2005
Skills
Network Architecture, Cisco Technologies, Enterprise Architecture, Routing Protocols, Virtualization, Data Center, Security, Firewalls, Wireless, VMware, Servers, Data Centre Architecture, Multi-tenant Data Center, Datacenter..., Technical Documentation, Cisco Nexus, Cisco UCS, Cisco Firewall Security, Cisco Routers, Load Balancing, F5 BigIP, Netscaler, Infrastructure..., IT & Business Strategy..., Infrastructure..., Deployment Strategies, Process Engineering, IT Strategy, Enterprise Network..., Core Switching, LAN Switching, Pre-sales, Network Deployment, Dynamic Routing, Cisco 6500, JUNOS, Checkpoint Security, Nortel, IT Operations, IT Service Management, IT Solutions, Network Engineering, Incident Investigation, Global Operations, Global Strategy, Compliance, Vendor Management, Vendor Relationships, Network Design, Routing
Education
Kirkwood Community College 2000 — 2001
Hawkeye Community College 1999 — 2000
Agri-Business Management
North-Linn Community Schools 1986 — 1999
High School
McGladrey April 2015 - Present
AT&T April 2013 - April 2015
Sitel February 2012 - March 2013
State of Tennessee October 2010 - February 2012
State of Tennessee October 2010 - February 2012
Det Distributing December 2009 - September 2010
Link2Gov May 2008 - February 2009
Prosys July 2007 - June 2008
Coleman Technologies July 2005 - July 2007
CopyFax July 2003 - July 2005
Skills
Network Architecture, Cisco Technologies, Enterprise Architecture, Routing Protocols, Virtualization, Data Center, Security, Firewalls, Wireless, VMware, Servers, Data Centre Architecture, Multi-tenant Data Center, Datacenter..., Technical Documentation, Cisco Nexus, Cisco UCS, Cisco Firewall Security, Cisco Routers, Load Balancing, F5 BigIP, Netscaler, Infrastructure..., IT & Business Strategy..., Infrastructure..., Deployment Strategies, Process Engineering, IT Strategy, Enterprise Network..., Core Switching, LAN Switching, Pre-sales, Network Deployment, Dynamic Routing, Cisco 6500, JUNOS, Checkpoint Security, Nortel, IT Operations, IT Service Management, IT Solutions, Network Engineering, Incident Investigation, Global Operations, Global Strategy, Compliance, Vendor Management, Vendor Relationships, Network Design, Routing
Education
Kirkwood Community College 2000 — 2001
Hawkeye Community College 1999 — 2000
Agri-Business Management
North-Linn Community Schools 1986 — 1999
High School
William Prestwood William Prestwood's Sitel Experience April 2006 - August 2011
Job Technical Support Advisor at DirecTV
Industry Insurance
Experience
DIRECTV June 2013 - September 2013
Sitel April 2006 - August 2011
Dell Computers February 2004 - April 2006
Skills
Quality Assurance, Call Centers, Workforce Management, User Acceptance Testing, Quality Center, Quality Management, Testing, System Testing
Education
Lee College 1998 — 2000
Computer and Information Sciences and Support Services, 4.0
Amarillo High School
Diploma, High School
DIRECTV June 2013 - September 2013
Sitel April 2006 - August 2011
Dell Computers February 2004 - April 2006
Skills
Quality Assurance, Call Centers, Workforce Management, User Acceptance Testing, Quality Center, Quality Management, Testing, System Testing
Education
Lee College 1998 — 2000
Computer and Information Sciences and Support Services, 4.0
Amarillo High School
Diploma, High School
Jeffery Jannise Jeffery Jannise's Sitel Experience July 2013 - November 2013
Job Student at Lamar University
Industry Legal Services
Experience
Conns Appliance Store November 2013 - Present
Sitel July 2013 - November 2013
Port Arthur City Council August 2008 - November 2008
Skills
Legal Research, Microsoft Office, Crisis Communications
Education
Lamar University 2009 — 2012
Bachelor of Arts and Sciences (B.A.A.S.), Legal Assistant/Paralegal
Lamar State College-Port Arthur 2007 — 2008
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Hampshire-Fannett High School 2003 — 2006
High School Diploma
Conns Appliance Store November 2013 - Present
Sitel July 2013 - November 2013
Port Arthur City Council August 2008 - November 2008
Skills
Legal Research, Microsoft Office, Crisis Communications
Education
Lamar University 2009 — 2012
Bachelor of Arts and Sciences (B.A.A.S.), Legal Assistant/Paralegal
Lamar State College-Port Arthur 2007 — 2008
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Hampshire-Fannett High School 2003 — 2006
High School Diploma
Jason A. Brown Jason A. Brown's Sitel Experience 2008 - October 2011
Job Project Controls at Holloman Energy Corporation
Industry Oil & Energy
Experience
Holloman Energy Corporation March 2014 - Present
StarTek October 2011 - March 2014
Sitel 2008 - October 2011
Sitel Corporation (formerly ClientLogic) 2002 - 2008
Skills
Management, Customer Satisfaction, Leadership Development, Workforce Management, Project Management, Project Control, Six Sigma, Performance Management, Primavera P6, Training, Earned Value Management, Project Estimation, Customer Experience, Outsourcing, Vendor Management, BPO, Quality Assurance, Global Operations, Oil & Gas Industry, Operations Management, Energy, Employee Training, Team Management
Education
Marshall University
Holloman Energy Corporation March 2014 - Present
StarTek October 2011 - March 2014
Sitel 2008 - October 2011
Sitel Corporation (formerly ClientLogic) 2002 - 2008
Skills
Management, Customer Satisfaction, Leadership Development, Workforce Management, Project Management, Project Control, Six Sigma, Performance Management, Primavera P6, Training, Earned Value Management, Project Estimation, Customer Experience, Outsourcing, Vendor Management, BPO, Quality Assurance, Global Operations, Oil & Gas Industry, Operations Management, Energy, Employee Training, Team Management
Education
Marshall University
Diane Warner-Evans Diane Warner-Evans's Sitel Experience August 2005 - August 2007
Job Consumer Specialist at TDS Telecommunications Corp.
Industry Telecommunications
Experience
TDS Telecommunications Corp. August 2007 - Present
Sitel Corporation Call Center August 2005 - August 2007
Sitel August 2005 - August 2007
Mc Donalds August 1995 - June 2005
Skills
Customer Service
Education
Madison Area Technical College 1981 — 1982
Clerk Typist, Business
Madison Area Technical College 1979 — 1982
Diploma, Business
TDS Telecommunications Corp. August 2007 - Present
Sitel Corporation Call Center August 2005 - August 2007
Sitel August 2005 - August 2007
Mc Donalds August 1995 - June 2005
Skills
Customer Service
Education
Madison Area Technical College 1981 — 1982
Clerk Typist, Business
Madison Area Technical College 1979 — 1982
Diploma, Business
Ronnie L. Wiseman's Sitel Experience July 2015 - Present
Job Senior Trainer / Trainer Developer at Sitel Corp
Industry Information Technology and Services
Experience
Sitel July 2015 - Present
R&L Wiseman Enterprises LLC February 2009 - Present
STIHL Inc. February 2015 - July 2015
Del Monte Foods, Inc. December 2014 - January 2015
National Fuel Gas Company June 2014 - July 2014
Direct Energy October 2013 - May 2014
Raytheon June 2013 - September 2013
American Airlines June 2012 - May 2013
Hawaiian Electric Company January 2012 - May 2012
Norfolk Southern Railroad May 2011 - December 2011
Skills
SAP MM Functional..., SAP CM Consultant, SAP MM, SAP, Materials Management, Change Management, Training, Warehouse Management, MRP, Leadership, Instructional Design, EDI, Integration, Organizational..., ECC, Quality Assurance, Visio, uPerform, Purchasing, Training Delivery, Functional Requirements, SAP SRM, SAP CRM, Instructor-led Training, Inventory Management, Testing, Exercise Design, Software Documentation, Hands-on Training, Employee Training, Consulting, Management, SAP ERP, Business Process, SAP Implementation, ERP
Education
Liberty University 2010 — 2011
Not Complete, Management Information Systems
Liberty University
Management Information Systems, General
Sitel July 2015 - Present
R&L Wiseman Enterprises LLC February 2009 - Present
STIHL Inc. February 2015 - July 2015
Del Monte Foods, Inc. December 2014 - January 2015
National Fuel Gas Company June 2014 - July 2014
Direct Energy October 2013 - May 2014
Raytheon June 2013 - September 2013
American Airlines June 2012 - May 2013
Hawaiian Electric Company January 2012 - May 2012
Norfolk Southern Railroad May 2011 - December 2011
Skills
SAP MM Functional..., SAP CM Consultant, SAP MM, SAP, Materials Management, Change Management, Training, Warehouse Management, MRP, Leadership, Instructional Design, EDI, Integration, Organizational..., ECC, Quality Assurance, Visio, uPerform, Purchasing, Training Delivery, Functional Requirements, SAP SRM, SAP CRM, Instructor-led Training, Inventory Management, Testing, Exercise Design, Software Documentation, Hands-on Training, Employee Training, Consulting, Management, SAP ERP, Business Process, SAP Implementation, ERP
Education
Liberty University 2010 — 2011
Not Complete, Management Information Systems
Liberty University
Management Information Systems, General
Sheree Yoder Sheree Yoder's Sitel Experience October 2010 - December 2010
Job Oklahoma City, OK
Industry Consumer Goods
Experience
DirecTV March 2012 - Present
Sitel October 2010 - December 2010
Osage Million Dollar Elm Casino July 2009 - September 2010
High Winds Casino April 2009 - July 2009
Native Lights Casino May 2007 - November 2008
Wellington Daily News September 2005 - December 2006
CHRISTUS Health November 2004 - August 2005
n/a 2004 - 2005
CHRISTUS Health November 2003 - November 2004
Piney Woods Post August 2002 - October 2003
Skills
Internet, Administrative Support, Dictation, Dictaphone, Calculator, Postage Meter, Ten Key, Data Entry, Typing, Office Equipment, Photocopier, Fax, Scanners, Laser Printers, Casino, Contract Management, Vendor Relations
Education
International School of Stavanger 1979 — 1980
Diploma
Cowley County Community CollegeArkansas
60 Credit Hours
Lamar University
University of Phoenix Online
Wellington High School
Wichita State University
DirecTV March 2012 - Present
Sitel October 2010 - December 2010
Osage Million Dollar Elm Casino July 2009 - September 2010
High Winds Casino April 2009 - July 2009
Native Lights Casino May 2007 - November 2008
Wellington Daily News September 2005 - December 2006
CHRISTUS Health November 2004 - August 2005
n/a 2004 - 2005
CHRISTUS Health November 2003 - November 2004
Piney Woods Post August 2002 - October 2003
Skills
Internet, Administrative Support, Dictation, Dictaphone, Calculator, Postage Meter, Ten Key, Data Entry, Typing, Office Equipment, Photocopier, Fax, Scanners, Laser Printers, Casino, Contract Management, Vendor Relations
Education
International School of Stavanger 1979 — 1980
Diploma
Cowley County Community CollegeArkansas
60 Credit Hours
Lamar University
University of Phoenix Online
Wellington High School
Wichita State University
Sheila Curr's Sitel Experience 2000 - 2001
Job Head of Healthcare Vertical,Business Development, Sales and Strategy Healthcare at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Stephanie Schwarz Stephanie Schwarz's Sitel Experience May 2004 - August 2007
Job Administration
Industry Utilities
Experience
Conservation Services Group March 2015 - May 2015
American Family Insurance September 2011 - December 2014
Zimbrick Inc. September 2010 - May 2011
Sheraton Madison March 2008 - September 2010
Nurses PRN September 2007 - February 2008
Sitel May 2004 - August 2007
Skills
Sales, Marketing, Customer Satisfaction, Insurance, Customer Service, Leadership, Teaching, Marketing Strategy, Social Networking, Internet Leads, Metrics Reporting, Metrics, Sweepstakes, Microsoft Excel, Human Resources, Employee Benefits, Benefits Administration, Payroll, ADP Payroll, Employee Training, New Hire Orientations, Hiring, State & Federal Laws, Accounts Receivable, Guest Booking, Product Ordering, Coaching, Management, Team Building
Education
Middleton High School 1999 — 2003
Madison Area Technical College
Business Administration and Management, General
Conservation Services Group March 2015 - May 2015
American Family Insurance September 2011 - December 2014
Zimbrick Inc. September 2010 - May 2011
Sheraton Madison March 2008 - September 2010
Nurses PRN September 2007 - February 2008
Sitel May 2004 - August 2007
Skills
Sales, Marketing, Customer Satisfaction, Insurance, Customer Service, Leadership, Teaching, Marketing Strategy, Social Networking, Internet Leads, Metrics Reporting, Metrics, Sweepstakes, Microsoft Excel, Human Resources, Employee Benefits, Benefits Administration, Payroll, ADP Payroll, Employee Training, New Hire Orientations, Hiring, State & Federal Laws, Accounts Receivable, Guest Booking, Product Ordering, Coaching, Management, Team Building
Education
Middleton High School 1999 — 2003
Madison Area Technical College
Business Administration and Management, General
Julie Gahona Julie Gahona's Sitel Experience 1998 - 2000
Job Director/Teacher Reggio Emelia artbased education
Industry Education Management
Experience
After School Arts August 2014 - Present
State of WI - Smart Solutions November 2009 - December 2014
Web Content Consulting May 2008 - May 2010
State of WI Dept. of Children & Families April 2009 - November 2009
Smart Solutions May 2008 - December 2008
IIBA, International Institute of Business Analysts November 2008 - November 2008
Sitel 1998 - 2000
Skills
CMS, Technical Writing, Process Improvement, HTML, Documentation, Software Documentation, Troubleshooting, Training, Information Technology, SharePoint, Microsoft Office
Education
Madison Area Technical College 2007 — 2008
Certificate, Technical Communications
Madison Area Technical College 1997 — 1999
Associates of Applied Science, Visual Communications
Madison College Business Technology
Early Childhood Education
University of Wisconsin-Madison
Visual Communications, Writing and grammar
After School Arts August 2014 - Present
State of WI - Smart Solutions November 2009 - December 2014
Web Content Consulting May 2008 - May 2010
State of WI Dept. of Children & Families April 2009 - November 2009
Smart Solutions May 2008 - December 2008
IIBA, International Institute of Business Analysts November 2008 - November 2008
Sitel 1998 - 2000
Skills
CMS, Technical Writing, Process Improvement, HTML, Documentation, Software Documentation, Troubleshooting, Training, Information Technology, SharePoint, Microsoft Office
Education
Madison Area Technical College 2007 — 2008
Certificate, Technical Communications
Madison Area Technical College 1997 — 1999
Associates of Applied Science, Visual Communications
Madison College Business Technology
Early Childhood Education
University of Wisconsin-Madison
Visual Communications, Writing and grammar
Edwin Solorzano Edwin Solorzano's Sitel Experience June 2006 - April 2009
Job Operations Manager at Netflix
Industry Information Technology and Services
Experience
Netflix May 2014 - Present
TELUS International October 2013 - May 2014
TELUS International June 2009 - February 2013
Sitel June 2006 - April 2009
Skills
Call Centers, Account Management, Workforce Management, Service Delivery, BPO, Customer Experience, Management, Process Improvement, Leadership, Analysis, Employee Training, Human Resources, Training, Team Leadership, Troubleshooting
Education
Los Angeles City College
Netflix May 2014 - Present
TELUS International October 2013 - May 2014
TELUS International June 2009 - February 2013
Sitel June 2006 - April 2009
Skills
Call Centers, Account Management, Workforce Management, Service Delivery, BPO, Customer Experience, Management, Process Improvement, Leadership, Analysis, Employee Training, Human Resources, Training, Team Leadership, Troubleshooting
Education
Los Angeles City College
Tony Payton Tony Payton's Sitel Experience 2006 - 2009
Job Senior Call Center Operations & Performance Manager
Industry Consumer Services
Experience
A1 Diabetes & Medical Supply / Top Rx December 2013 - Present
AutoZone 2011 - 2013
Deluxe Corporation 2009 - 2011
Sitel 2006 - 2009
Cingular Wireless 2005 - 2006
Verizon Wireless 1994 - 2005
Skills
Direct Mail, Direct Marketing, E-commerce, Digital Marketing, Online Advertising, Marketing, Project Management, Process Improvement, Training, Performance Management, Strategic Planning, Change Management, Staff Development, Management, Sales, Leadership, Strategy, Account Management, Team Building, Customer Service, Operations Management
Education
Keller Project Management Institute 1997 — 1999
Certificate of Completion, Project Management
The University of Memphis 1980 — 1984
Bachelor of Business Administration (B.B.A.), Busiess Management
LeMoyne-Owen College
A1 Diabetes & Medical Supply / Top Rx December 2013 - Present
AutoZone 2011 - 2013
Deluxe Corporation 2009 - 2011
Sitel 2006 - 2009
Cingular Wireless 2005 - 2006
Verizon Wireless 1994 - 2005
Skills
Direct Mail, Direct Marketing, E-commerce, Digital Marketing, Online Advertising, Marketing, Project Management, Process Improvement, Training, Performance Management, Strategic Planning, Change Management, Staff Development, Management, Sales, Leadership, Strategy, Account Management, Team Building, Customer Service, Operations Management
Education
Keller Project Management Institute 1997 — 1999
Certificate of Completion, Project Management
The University of Memphis 1980 — 1984
Bachelor of Business Administration (B.B.A.), Busiess Management
LeMoyne-Owen College
Carol Meister's Sitel Experience January 2005 - August 2005
Job Reuters/Ipsos Election Agent at Reuters
Industry Information Technology and Services
Experience
Reuters/Ipsos August 2014 - Present
Wisconsin Department of Natural Resources (DNR) April 2013 - July 2014
www.livemusichome.com 2003 - 2011
Digisound Music, LLC March 2002 - December 2010
MadtownLounge.com 2008 - 2010
Sitel January 2005 - August 2005
TerraCom Internet Service and Solutions November 1999 - March 2002
American Family Insurance 1998 - 1999
OMNI/PRO Real Estate Services August 1993 - January 1996
Skills
Music, Music Industry, Marketing, Social Media, Recording, Music Production, Social Networking, Sound, Social Media Marketing, Entertainment, Event Planning, Blogging, Music Publishing, Web Development, Android Development, Video Production, Video Editing, Web Design, Public Speaking, Film, Facebook, Radio, Website Development, Time Management, Editing, WordPress, Public Relations, Photography, Digital Photography, Pro Tools, Photoshop, Online Marketing, Composition, Video
Education
Madison Area Technical College
IT Programmer/Analyst - Mobile Applications Development, Information Technology
Madison Area Technical College 1990 — 1992
Associate, Tourism/Recreation Marketing
Reuters/Ipsos August 2014 - Present
Wisconsin Department of Natural Resources (DNR) April 2013 - July 2014
www.livemusichome.com 2003 - 2011
Digisound Music, LLC March 2002 - December 2010
MadtownLounge.com 2008 - 2010
Sitel January 2005 - August 2005
TerraCom Internet Service and Solutions November 1999 - March 2002
American Family Insurance 1998 - 1999
OMNI/PRO Real Estate Services August 1993 - January 1996
Skills
Music, Music Industry, Marketing, Social Media, Recording, Music Production, Social Networking, Sound, Social Media Marketing, Entertainment, Event Planning, Blogging, Music Publishing, Web Development, Android Development, Video Production, Video Editing, Web Design, Public Speaking, Film, Facebook, Radio, Website Development, Time Management, Editing, WordPress, Public Relations, Photography, Digital Photography, Pro Tools, Photoshop, Online Marketing, Composition, Video
Education
Madison Area Technical College
IT Programmer/Analyst - Mobile Applications Development, Information Technology
Madison Area Technical College 1990 — 1992
Associate, Tourism/Recreation Marketing
Holly Eisenhardt's Sitel Experience 2000 - 2001
Job RN at Zablocki VA Medical Center
Industry Hospital & Health Care
Experience
Zablocki VA Medical Center June 2013 - Present
UW-Milwaukee June 2010 - Present
Brady Corporation December 2005 - February 2010
Great Lakes Higher Education October 2001 - December 2005
Sitel 2000 - 2001
Skills
Public Speaking, Microsoft Excel, Microsoft Office, Data Analysis
Education
University of Wisconsin-Milwaukee 2006 — 2008
MBA
Lawrence University 1993 — 1997
BA, Anthropology, Teaching Certification
Zablocki VA Medical Center June 2013 - Present
UW-Milwaukee June 2010 - Present
Brady Corporation December 2005 - February 2010
Great Lakes Higher Education October 2001 - December 2005
Sitel 2000 - 2001
Skills
Public Speaking, Microsoft Excel, Microsoft Office, Data Analysis
Education
University of Wisconsin-Milwaukee 2006 — 2008
MBA
Lawrence University 1993 — 1997
BA, Anthropology, Teaching Certification
William Steve Boucher's Sitel Experience October 2000 - December 2002
Job Business Leader / Senior Director, Global Talent Development & Org. Effectiveness at MasterCard
Industry Information Technology and Services
Experience
MasterCard May 2014 - Present
CenturyLink Technology Solutions August 2010 - May 2014
Unisys December 2002 - May 2010
Sitel October 2000 - December 2002
Skills
Desktop Publishing, Video Production, E-Learning, Instructional Design, Directing, Video Editing, Avid Media Composer, Final Cut Pro, Celtx, Script-writing, HDV, DSLR, Green Screen, Audacity, Windows 7, Windows Vista, Mac OS, Ubuntu, Microsoft Office, MS Project, Project Management, WebEx, Live Meeting, Technical Training, Soft Skills, SharePoint, InfoPath, Peregrine, BMC Remedy, Adobe Creative Suite, Articulate Studio, Instructor-led Training, Change Management, Strategy, Leadership, Team Building, Vendor Management, Management, Program Management, Process Improvement
Education
Lindenwood University 2011 — 2012
Master of Arts (M.A.), Digital Communication and Media/Multimedia
Texas State University-San Marcos 1996 — 2000
Bachelor of Arts (B.A.), English
MasterCard May 2014 - Present
CenturyLink Technology Solutions August 2010 - May 2014
Unisys December 2002 - May 2010
Sitel October 2000 - December 2002
Skills
Desktop Publishing, Video Production, E-Learning, Instructional Design, Directing, Video Editing, Avid Media Composer, Final Cut Pro, Celtx, Script-writing, HDV, DSLR, Green Screen, Audacity, Windows 7, Windows Vista, Mac OS, Ubuntu, Microsoft Office, MS Project, Project Management, WebEx, Live Meeting, Technical Training, Soft Skills, SharePoint, InfoPath, Peregrine, BMC Remedy, Adobe Creative Suite, Articulate Studio, Instructor-led Training, Change Management, Strategy, Leadership, Team Building, Vendor Management, Management, Program Management, Process Improvement
Education
Lindenwood University 2011 — 2012
Master of Arts (M.A.), Digital Communication and Media/Multimedia
Texas State University-San Marcos 1996 — 2000
Bachelor of Arts (B.A.), English
Jacob Bourgeois's Sitel Experience October 2003 - October 2005
Job Information Technology Manager at Orgain Bell & Tucker, LLP
Industry Computer & Network Security
Experience
Orgain Bell & Tucker, LLP May 2013 - Present
Orgain Bell & Tucker, LLP July 2007 - May 2013
Sitel October 2003 - October 2005
Pernet communications/EP technology July 2001 - July 2002
Skills
MCTS, CompTIA Network+, CompTIA A+ Certification, MCSE, Windows Server, Windows Desktop..., Software Installation, Troubleshooting, Information Security, Active Directory, Computer Hardware, Dell Computers, Computer Security, Servers, TCP/IP, Microsoft Exchange, Networking
Education
Lamar University 2002 — 2011
BAAS
Lamar State College-Port Arthur 1998 — 2001
A.A.S. Computer Information Systems (CIS)
Orgain Bell & Tucker, LLP May 2013 - Present
Orgain Bell & Tucker, LLP July 2007 - May 2013
Sitel October 2003 - October 2005
Pernet communications/EP technology July 2001 - July 2002
Skills
MCTS, CompTIA Network+, CompTIA A+ Certification, MCSE, Windows Server, Windows Desktop..., Software Installation, Troubleshooting, Information Security, Active Directory, Computer Hardware, Dell Computers, Computer Security, Servers, TCP/IP, Microsoft Exchange, Networking
Education
Lamar University 2002 — 2011
BAAS
Lamar State College-Port Arthur 1998 — 2001
A.A.S. Computer Information Systems (CIS)
Chuck Weldon's Sitel Experience May 2006 - February 2007
Job Transit Operator/Bus Driver 7+yrs full time driving Class B CDL Air Breaks & Passenger Endorsments
Industry Transportation/Trucking/Railroad
Experience
Madison Metro September 2007 - Present
Sitel May 2006 - February 2007
Sitel April 1998 - May 2006
Skills
Transportation, Public Transport, Customer Service, Class B CDL, Microsoft Office, Operations Management, Microsoft Excel, Microsoft Word, Customer Satisfaction, Supervisory Skills
Education
Madison Area Technical College 1990 — 1990
Monroe High School 1983 — 1987
Madison Metro September 2007 - Present
Sitel May 2006 - February 2007
Sitel April 1998 - May 2006
Skills
Transportation, Public Transport, Customer Service, Class B CDL, Microsoft Office, Operations Management, Microsoft Excel, Microsoft Word, Customer Satisfaction, Supervisory Skills
Education
Madison Area Technical College 1990 — 1990
Monroe High School 1983 — 1987
william tobey's Sitel Experience February 2013 - Present
Job Operations Manager
Industry Executive Office
Experience
Sitel February 2013 - Present
Wells Fargo November 2008 - November 2009
Northwest Direct Teleservices September 2001 - April 2007
Northwest Direct Teleservices September 2001 - April 2007
Skills
Account Management, Sales, B2B, New Business Development, Sales Management, Direct Sales, Salesforce.com, Marketing Strategy, Sales Process, Solution Selling, Lead Generation, Marketing, Team Building, Team Leadership, Team Management, Team-oriented, Financial Analysis, Leadership Development, Cross-functional Team..., Organizational..., Business Planning, Business Development, Process Improvement, Process Optimization, Analytics
Education
Lane Community College
Sitel February 2013 - Present
Wells Fargo November 2008 - November 2009
Northwest Direct Teleservices September 2001 - April 2007
Northwest Direct Teleservices September 2001 - April 2007
Skills
Account Management, Sales, B2B, New Business Development, Sales Management, Direct Sales, Salesforce.com, Marketing Strategy, Sales Process, Solution Selling, Lead Generation, Marketing, Team Building, Team Leadership, Team Management, Team-oriented, Financial Analysis, Leadership Development, Cross-functional Team..., Organizational..., Business Planning, Business Development, Process Improvement, Process Optimization, Analytics
Education
Lane Community College
Drew Denson's Sitel Experience August 1997 - May 1998
Job Information Systems Technical Services Specialist at University of WisconsinMadison
Industry Information Technology and Services
Experience
University of Wisconsin-Madison January 2015 - Present
University of Wisconsin-Madison January 2010 - January 2015
Community in Action November 2004 - January 2012
University of Wisconsin-Madison April 1999 - June 2010
Sitel August 1997 - May 1998
Skills
VMware, ESXi, Unix, VMware ESX, vCSA, PowerCLI, Active Directory, vCenter Server, Enterprise Storage, NetApp, EqualLogic, Compellent, Hitachi Storage, USP-VM, HUS VM, Windows, Windows Server, IIS, Data Center, Network Administration, System Administration, Troubleshooting, IT Management, Leadership, HTML, CSS, JavaScript, Web Design, Virtualization, Windows 7, Servers
Education
Madison Area Technical College 1998 — 2000
Associate Degree
Oregon High School 1991 — 1995
University of Wisconsin-Madison January 2015 - Present
University of Wisconsin-Madison January 2010 - January 2015
Community in Action November 2004 - January 2012
University of Wisconsin-Madison April 1999 - June 2010
Sitel August 1997 - May 1998
Skills
VMware, ESXi, Unix, VMware ESX, vCSA, PowerCLI, Active Directory, vCenter Server, Enterprise Storage, NetApp, EqualLogic, Compellent, Hitachi Storage, USP-VM, HUS VM, Windows, Windows Server, IIS, Data Center, Network Administration, System Administration, Troubleshooting, IT Management, Leadership, HTML, CSS, JavaScript, Web Design, Virtualization, Windows 7, Servers
Education
Madison Area Technical College 1998 — 2000
Associate Degree
Oregon High School 1991 — 1995
Joshua Leger's Sitel Experience June 2008 - November 2008
Job Outreach Liaison at not listed
Industry Mental Health Care
Experience
DAPA Psychiatric & Substance Abuse Programs December 2008 - Present
Sitel June 2008 - November 2008
American Campus Communities December 2005 - December 2006
Education
Lamar University 1999 — 2004
Bachelor of Music, Choral Music Education
DAPA Psychiatric & Substance Abuse Programs December 2008 - Present
Sitel June 2008 - November 2008
American Campus Communities December 2005 - December 2006
Education
Lamar University 1999 — 2004
Bachelor of Music, Choral Music Education
Bill Capell's Sitel Experience March 2010 - Present
Job Operation Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel March 2010 - Present
Sitel September 2006 - March 2010
SPS/Associates/ClientLogic February 1998 - September 2006
Ridgecrest Conference Center January 1978 - August 1997
Skills
Workforce Management, Call Center, Customer Satisfaction, Performance Management, Operations Management, Customer Service, Contact Centers, Inbound Marketing, Call Center Development, Vendor Management, COPC, Avaya, Service Delivery, Offshoring, Call Centers, Outsourcing, Customer Experience, Quality Assurance, Team Building, Business Process..., Employee Relations, Management, Six Sigma, Customer Retention, Program Management, Team Management, CRM, Telecommunications, Technical Support, Team Leadership, Change Management, Training, Employee Training, Coaching, P&L Management, Leadership, Forecasting, Cross-functional Team..., Account Management, Employee Engagement, Contact Center..., Business Analysis, Recruiting, Transition Management, Quality Management, Troubleshooting, Sla, Human Resources, Software Documentation, Analysis
Education
Mars Hill University 1987 — 1990
BS, Business
Asheville Buncombe Tech College 1984 — 1987
AA, Business/Accounting
Sitel March 2010 - Present
Sitel September 2006 - March 2010
SPS/Associates/ClientLogic February 1998 - September 2006
Ridgecrest Conference Center January 1978 - August 1997
Skills
Workforce Management, Call Center, Customer Satisfaction, Performance Management, Operations Management, Customer Service, Contact Centers, Inbound Marketing, Call Center Development, Vendor Management, COPC, Avaya, Service Delivery, Offshoring, Call Centers, Outsourcing, Customer Experience, Quality Assurance, Team Building, Business Process..., Employee Relations, Management, Six Sigma, Customer Retention, Program Management, Team Management, CRM, Telecommunications, Technical Support, Team Leadership, Change Management, Training, Employee Training, Coaching, P&L Management, Leadership, Forecasting, Cross-functional Team..., Account Management, Employee Engagement, Contact Center..., Business Analysis, Recruiting, Transition Management, Quality Management, Troubleshooting, Sla, Human Resources, Software Documentation, Analysis
Education
Mars Hill University 1987 — 1990
BS, Business
Asheville Buncombe Tech College 1984 — 1987
AA, Business/Accounting
Anna Mechling Wolf's Sitel Experience November 2010 - May 2013
Job Senior Manager SEC Financial Reporting
Industry Accounting
Experience
Noranda Aluminum July 2014 - Present
Noranda Aluminum May 2013 - July 2014
Sitel November 2010 - May 2013
GlobalOptions November 2008 - October 2010
Deloitte & Touche August 2004 - October 2008
Broussard & Associates, APC January 1999 - August 2004
Skills
Sarbanes-Oxley Act, SEC filings, US GAAP, Financial Reporting, Internal Controls, Auditing, Financial Accounting, Sarbanes-Oxley, GAAP, Accounting, Financial Statements, IFRS, Consolidation, Finance, External Audit, Essbase, Microsoft Excel, Big 4, SOX 404, Internal Audit, Variance Analysis, SEC Filings
Education
Louisiana State University 2003 — 2004
Masters, Accounting
Louisiana State University 1999 — 2003
Bachelors, Accounting
Noranda Aluminum July 2014 - Present
Noranda Aluminum May 2013 - July 2014
Sitel November 2010 - May 2013
GlobalOptions November 2008 - October 2010
Deloitte & Touche August 2004 - October 2008
Broussard & Associates, APC January 1999 - August 2004
Skills
Sarbanes-Oxley Act, SEC filings, US GAAP, Financial Reporting, Internal Controls, Auditing, Financial Accounting, Sarbanes-Oxley, GAAP, Accounting, Financial Statements, IFRS, Consolidation, Finance, External Audit, Essbase, Microsoft Excel, Big 4, SOX 404, Internal Audit, Variance Analysis, SEC Filings
Education
Louisiana State University 2003 — 2004
Masters, Accounting
Louisiana State University 1999 — 2003
Bachelors, Accounting
Victor Romero Jr's Sitel Experience February 2003 - May 2009
Job Customer Service Representative at EZ Money Lending Co.
Industry Financial Services
Experience
EZ Money Lending Co. March 2010 - Present
Centralized Showing Service September 2009 - March 2010
Sitel February 2003 - May 2009
Education
Lamar University 2004 — 2009
BBA, Business Management
EZ Money Lending Co. March 2010 - Present
Centralized Showing Service September 2009 - March 2010
Sitel February 2003 - May 2009
Education
Lamar University 2004 — 2009
BBA, Business Management
paul shamansky's Sitel Experience April 1997 - April 2007
Job Vice President /Site LeaderOptum
Industry Outsourcing/Offshoring
Experience
Alorica November 2011 - June 2012
United Health Care April 2007 - January 2011
Sitel April 1997 - April 2007
Skills
Call Center, Customer Experience, BPO, Customer Satisfaction, Metrics, Outsourcing, Vendor Management, Process Improvement, Call Centers, Call Center Development, Service Delivery, Customer Retention, Contact Centers
Education
Marshall University
Alorica November 2011 - June 2012
United Health Care April 2007 - January 2011
Sitel April 1997 - April 2007
Skills
Call Center, Customer Experience, BPO, Customer Satisfaction, Metrics, Outsourcing, Vendor Management, Process Improvement, Call Centers, Call Center Development, Service Delivery, Customer Retention, Contact Centers
Education
Marshall University
Elizabeth Little's Sitel Experience 2002 - 2004
Job Error Analyst
Industry Utilities
Experience
Alagasco July 2014 - Present
Alagasco August 2013 - July 2014
Alagasco August 2010 - August 2013
Alagasco March 2008 - August 2010
Alagasco July 2007 - March 2008
Alagasco November 2005 - July 2007
Alagasco July 2004 - November 2005
Sitel 2002 - 2004
Skills
Call Centers, Contact Centers, Training, Access, Microsoft Office, Customer Service, Outlook, System Administration, Microsoft Excel, Process Improvement, SAP, Microsoft Word, PowerPoint, Software Documentation
Education
University of Alabama at Birmingham 2006 — 2008
Lawson State Community College-Birmingham Campus 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Alagasco July 2014 - Present
Alagasco August 2013 - July 2014
Alagasco August 2010 - August 2013
Alagasco March 2008 - August 2010
Alagasco July 2007 - March 2008
Alagasco November 2005 - July 2007
Alagasco July 2004 - November 2005
Sitel 2002 - 2004
Skills
Call Centers, Contact Centers, Training, Access, Microsoft Office, Customer Service, Outlook, System Administration, Microsoft Excel, Process Improvement, SAP, Microsoft Word, PowerPoint, Software Documentation
Education
University of Alabama at Birmingham 2006 — 2008
Lawson State Community College-Birmingham Campus 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Jan Lindeman's Sitel Experience August 2000 - August 2001
Job Experienced I/S Support Professional
Industry Information Technology and Services
Experience
American Family Insurance November 2001 - May 2012
Sitel August 2000 - August 2001
CUNA Mutual Group 2001 - 2001
Nasco International August 1998 - August 2000
EDS Federal May 1997 - August 1998
Lands' End September 1983 - April 1992
Skills
SharePoint, Process Improvement, Project Management, Program Management, Team Building, Leadership, Microsoft Office, Networking, Software Documentation, SDLC, VMware, HTML, Windows Server, Help Desk Support, Computer Hardware, System Administration, Windows 7, Enterprise Architecture, Customer Service, Technical Support, Outlook, XP, Call Center, Call Centers, Troubleshooting, Insurance, Team Leadership, Vendor Management, Windows, ITIL, Microsoft Exchange, Business Analysis, Active Directory, Customer Satisfaction, Disaster Recovery, Hardware, IT Management, IT Service Management, IT Strategy, ITIL Certified, Incident Management, Information Technology, Management, Microsoft Excel, Network Administration, Network Security, Problem Management, Sales, Security, Servers
Education
Madison Area Technical College 1973 — 1975
Associate of Science, Veterinary Technology
Madison Area Technical College 1971 — 1973
Associate, General Studies
University of Wisconsin-Madison - School of Business
Executive Education - Project Management
American Family Insurance November 2001 - May 2012
Sitel August 2000 - August 2001
CUNA Mutual Group 2001 - 2001
Nasco International August 1998 - August 2000
EDS Federal May 1997 - August 1998
Lands' End September 1983 - April 1992
Skills
SharePoint, Process Improvement, Project Management, Program Management, Team Building, Leadership, Microsoft Office, Networking, Software Documentation, SDLC, VMware, HTML, Windows Server, Help Desk Support, Computer Hardware, System Administration, Windows 7, Enterprise Architecture, Customer Service, Technical Support, Outlook, XP, Call Center, Call Centers, Troubleshooting, Insurance, Team Leadership, Vendor Management, Windows, ITIL, Microsoft Exchange, Business Analysis, Active Directory, Customer Satisfaction, Disaster Recovery, Hardware, IT Management, IT Service Management, IT Strategy, ITIL Certified, Incident Management, Information Technology, Management, Microsoft Excel, Network Administration, Network Security, Problem Management, Sales, Security, Servers
Education
Madison Area Technical College 1973 — 1975
Associate of Science, Veterinary Technology
Madison Area Technical College 1971 — 1973
Associate, General Studies
University of Wisconsin-Madison - School of Business
Executive Education - Project Management
Jenni Guidry's Sitel Experience September 2007 - August 2009
Job Dispatcher at BellTrans
Industry Consumer Services
Experience
Bell Trans February 2012 - Present
Entertainment Benefits Group July 2011 - January 2013
Sitel September 2007 - August 2009
Sitel September 2007 - August 2009
Skills
InDesign, Invoicing, Photoshop, Troubleshooting, CRM, Call Centers, Communication, Customer Satisfaction, Customer Service, Data Entry, Management, Operations Management, Time Management, Social Media, Team Building
Education
Mclennan Community College 2009 — 2011
Bell Trans February 2012 - Present
Entertainment Benefits Group July 2011 - January 2013
Sitel September 2007 - August 2009
Sitel September 2007 - August 2009
Skills
InDesign, Invoicing, Photoshop, Troubleshooting, CRM, Call Centers, Communication, Customer Satisfaction, Customer Service, Data Entry, Management, Operations Management, Time Management, Social Media, Team Building
Education
Mclennan Community College 2009 — 2011
Gary Ishmael 2's Sitel Experience July 2005 - May 2006
Job at
Industry Insurance
Experience
TDS March 2011 - Present
American Family Insurance May 2006 - February 2010
Sitel July 2005 - May 2006
CUNA Mutual Group February 1987 - June 2005
CUNA Mutual Group January 1987 - January 1988
Skills
Call Centers, Leadership, Training, Management, Customer Satisfaction, Customer Retention, Sales, Performance Management, B2B, Strategic Planning, Sales Management, Marketing, Customer Service, Customer Experience, Budgets
Education
Madison Area Technical College 1980 — 1982
Associate Degree, Marketing
TDS March 2011 - Present
American Family Insurance May 2006 - February 2010
Sitel July 2005 - May 2006
CUNA Mutual Group February 1987 - June 2005
CUNA Mutual Group January 1987 - January 1988
Skills
Call Centers, Leadership, Training, Management, Customer Satisfaction, Customer Retention, Sales, Performance Management, B2B, Strategic Planning, Sales Management, Marketing, Customer Service, Customer Experience, Budgets
Education
Madison Area Technical College 1980 — 1982
Associate Degree, Marketing
David Passaniti's Sitel Experience February 1999 - February 2004
Job Searching for new challenges & opportunities in Management / Training / Coaching / Leadership!
Industry Financial Services
Experience
Wells Fargo July 2012 - November 2012
HSBC March 2004 - November 2011
Sitel February 1999 - February 2004
Park Bank- Madison 1997 - 1999
Skills
Customer Service..., Call Center, Financial Services..., Technical Training, Personal Training, Staff Training, Coaching Staff, Application Technical..., New Hire Training, New Hire Orientation, General Insurance, Call Center Development, Software Project..., MS Office Suite, Avaya, CMS, Aspect, Operations Management, Reporting & Analysis, Conducting Interviews, Customer Relations, Employee Management, Staff Retention, Call Centers, Customer Service, Credit, Consumer Lending, Vendor Management, Team Building, Credit Cards, New Hire Orientations, Management, Customer Experience, Coaching, Microsoft Office, Relationship Management, Retail Banking, Banking, Time Management, Change Management, Customer Retention
Education
Southeast Technical Institute 2004 — 2006
ABA, Business Administration
Sitel Online 1999 — 2004
Business Management Coursework
Madison Area Technical College 1997 — 1999
General, General Studies
Wells Fargo July 2012 - November 2012
HSBC March 2004 - November 2011
Sitel February 1999 - February 2004
Park Bank- Madison 1997 - 1999
Skills
Customer Service..., Call Center, Financial Services..., Technical Training, Personal Training, Staff Training, Coaching Staff, Application Technical..., New Hire Training, New Hire Orientation, General Insurance, Call Center Development, Software Project..., MS Office Suite, Avaya, CMS, Aspect, Operations Management, Reporting & Analysis, Conducting Interviews, Customer Relations, Employee Management, Staff Retention, Call Centers, Customer Service, Credit, Consumer Lending, Vendor Management, Team Building, Credit Cards, New Hire Orientations, Management, Customer Experience, Coaching, Microsoft Office, Relationship Management, Retail Banking, Banking, Time Management, Change Management, Customer Retention
Education
Southeast Technical Institute 2004 — 2006
ABA, Business Administration
Sitel Online 1999 — 2004
Business Management Coursework
Madison Area Technical College 1997 — 1999
General, General Studies
Jack Yeamans's Sitel Experience 2006 - 2009
Job Student at Madison Area Technical College and Sales Professional at Action Link
Industry Computer Networking
Experience
ActionLink August 2012 - Present
Madison College January 2010 - December 2013
Hewlett-Packard January 2013 - September 2013
Sitel 2006 - 2009
Side Pocket Video January 1995 - January 2006
Citizens for a Better Enviornment 1984 - 1995
Skills
Windows 7, Troubleshooting, Customer Service, Windows, Microsoft Office, Computer Hardware, XP, Public Speaking, Networking, Software Documentation, Event Planning, PowerPoint, Microsoft Word, Social Media, Outlook, Cisco Technologies, Editing, Technical Support, VMware, Training
Education
Madison Area Technical College 2010 — 2012
ActionLink August 2012 - Present
Madison College January 2010 - December 2013
Hewlett-Packard January 2013 - September 2013
Sitel 2006 - 2009
Side Pocket Video January 1995 - January 2006
Citizens for a Better Enviornment 1984 - 1995
Skills
Windows 7, Troubleshooting, Customer Service, Windows, Microsoft Office, Computer Hardware, XP, Public Speaking, Networking, Software Documentation, Event Planning, PowerPoint, Microsoft Word, Social Media, Outlook, Cisco Technologies, Editing, Technical Support, VMware, Training
Education
Madison Area Technical College 2010 — 2012
Sarah O'Dell's Sitel Experience August 1999 - November 2005
Job Technical Writer at Trek Bicycle Corporation
Industry Sporting Goods
Experience
Trek Bicycle Corporation December 2010 - Present
Trek Bicycle Corporation March 2008 - December 2010
Network Engineering Technologies February 2008 - February 2008
Humana December 2007 - January 2008
Wisconsin Newspaper Association January 2006 - August 2007
Sitel August 1999 - November 2005
Kmart Corporation April 1999 - January 2000
Epic August 1998 - January 1999
Kmart Corporation July 1996 - August 1998
UW-Madison March 1996 - April 1996
Skills
SharePoint, Software Documentation, Microsoft Office, Microsoft Excel, HTML, Customer Service, Adobe Acrobat, Troubleshooting, Technical Writing, Visio, Windows, Databases, Microsoft Word, Technical Support, PowerPoint, Outlook, OS X, Technical Communication, SnagIt, Online Help, Windows 7, Access, SQL, Technical Documentation, Dreamweaver, Microsoft SQL Server, Content Management, Editing, Web Design, Web Analytics, Google Analytics, MadCap Flare, MadPak Suite, Assima STT Trainer, Software & Hardware...
Education
Moraine Park Technical College 2015 — 2017
Technical Diploma, Information Technology - Web Designer/Developer
Madison Area Technical College 2006 — 2008
Certificate, Web Site Design
DeForest Area High School 1994 — 1998
Diploma, High School/Secondary Diplomas and Certificates
Trek Bicycle Corporation December 2010 - Present
Trek Bicycle Corporation March 2008 - December 2010
Network Engineering Technologies February 2008 - February 2008
Humana December 2007 - January 2008
Wisconsin Newspaper Association January 2006 - August 2007
Sitel August 1999 - November 2005
Kmart Corporation April 1999 - January 2000
Epic August 1998 - January 1999
Kmart Corporation July 1996 - August 1998
UW-Madison March 1996 - April 1996
Skills
SharePoint, Software Documentation, Microsoft Office, Microsoft Excel, HTML, Customer Service, Adobe Acrobat, Troubleshooting, Technical Writing, Visio, Windows, Databases, Microsoft Word, Technical Support, PowerPoint, Outlook, OS X, Technical Communication, SnagIt, Online Help, Windows 7, Access, SQL, Technical Documentation, Dreamweaver, Microsoft SQL Server, Content Management, Editing, Web Design, Web Analytics, Google Analytics, MadCap Flare, MadPak Suite, Assima STT Trainer, Software & Hardware...
Education
Moraine Park Technical College 2015 — 2017
Technical Diploma, Information Technology - Web Designer/Developer
Madison Area Technical College 2006 — 2008
Certificate, Web Site Design
DeForest Area High School 1994 — 1998
Diploma, High School/Secondary Diplomas and Certificates
Lisa Button's Sitel Experience June 2010 - December 2010
Job Service Delivery Inbound ASR at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications 2010 - Present
Sitel June 2010 - December 2010
Level 3 Communications December 2000 - December 2007
Adelphia Business Solutions December 2003 - December 2005
Education
Mansfield University of Pennsylvania 2008 — 2010
Associates, Computer Science - Information Systems
Level 3 Communications 2010 - Present
Sitel June 2010 - December 2010
Level 3 Communications December 2000 - December 2007
Adelphia Business Solutions December 2003 - December 2005
Education
Mansfield University of Pennsylvania 2008 — 2010
Associates, Computer Science - Information Systems
Roberta Marchidan's Sitel Experience 2006 - 2007
Job Manager, Human Resources & Employee Relations at Touchtunes
Industry Entertainment
Experience
Touchtunes October 2007 - Present
Sitel 2006 - 2007
Skills
HRIS, Team Building, Training, Employee Relations, PeopleSoft, Recruiting, Team Leadership, Talent Acquisition, Interviews, Employee Handbooks, Leadership, HR Policies, Human Resources, Performance Management, Change Management, Customer Service, Call Centers, Technical Recruiting, Talent Management, Microsoft Word, Benefits Administration, Microsoft Office, Management, Team Management, Coaching, Strategic Planning, Microsoft Excel
Education
McGill University 2005 — 2007
Human Resources Management
Touchtunes October 2007 - Present
Sitel 2006 - 2007
Skills
HRIS, Team Building, Training, Employee Relations, PeopleSoft, Recruiting, Team Leadership, Talent Acquisition, Interviews, Employee Handbooks, Leadership, HR Policies, Human Resources, Performance Management, Change Management, Customer Service, Call Centers, Technical Recruiting, Talent Management, Microsoft Word, Benefits Administration, Microsoft Office, Management, Team Management, Coaching, Strategic Planning, Microsoft Excel
Education
McGill University 2005 — 2007
Human Resources Management
Brent Driver's Sitel Experience August 2007 - February 2008
Job Brand Champion | MBA
Industry Marketing and Advertising
Experience
Dave Ramsey - Lampo Group April 2013 - Present
Lipscomb University August 2012 - Present
Ingram Content Group March 2008 - October 2012
Sitel August 2007 - February 2008
Middle Tennessee State University August 2005 - May 2007
Skills
Brand Management, Marketing Communications, Technology, Online Marketing, E-commerce, Social Media, Marketing Strategy, Strategic Thinking, Creative Strategy, Presentation Development, Higher Education, Salesforce.com, Social Media Marketing, Digital Marketing, Marketing, Advertising, Product Management, SEO, Strategic Communications, Leadership
Education
Middle Tennessee State University 2001 — 2004
MBA, Marketing
Lipscomb University 1993 — 1997
BS, Organizational Communication
Dave Ramsey - Lampo Group April 2013 - Present
Lipscomb University August 2012 - Present
Ingram Content Group March 2008 - October 2012
Sitel August 2007 - February 2008
Middle Tennessee State University August 2005 - May 2007
Skills
Brand Management, Marketing Communications, Technology, Online Marketing, E-commerce, Social Media, Marketing Strategy, Strategic Thinking, Creative Strategy, Presentation Development, Higher Education, Salesforce.com, Social Media Marketing, Digital Marketing, Marketing, Advertising, Product Management, SEO, Strategic Communications, Leadership
Education
Middle Tennessee State University 2001 — 2004
MBA, Marketing
Lipscomb University 1993 — 1997
BS, Organizational Communication
Dot Chauvin's Sitel Experience 1998 - 2009
Job Art Instructor
Industry Fine Art
Experience
For Art Clubs, Private Classes, 1990 - Present
Dot Chauvin 1986 - Present
Sitel 1998 - 2009
Skills
Public Art, Galleries, Drawing, Sculpture, Art, Art Education, Oil Painting, Contemporary Art, Mixed Media, Watercolor, Acrylic, Canvas, Visual Arts, Illustration, Murals, Painting, Fine Art, Studio Art, Portraits, Museum Collections, Storyboarding, Printmaking, Collage, Character Animation, Books, Abstraction, Modern Art, Portrait Painting
Education
Lamar State College-Port Arthur
PNG
For Art Clubs, Private Classes, 1990 - Present
Dot Chauvin 1986 - Present
Sitel 1998 - 2009
Skills
Public Art, Galleries, Drawing, Sculpture, Art, Art Education, Oil Painting, Contemporary Art, Mixed Media, Watercolor, Acrylic, Canvas, Visual Arts, Illustration, Murals, Painting, Fine Art, Studio Art, Portraits, Museum Collections, Storyboarding, Printmaking, Collage, Character Animation, Books, Abstraction, Modern Art, Portrait Painting
Education
Lamar State College-Port Arthur
PNG
Jennifer Abangan's Sitel Experience 1999 - 2004
Job Childish Resale
Industry Retail
Experience
Childish Baby and Kids' Specialty Store. September 2013 - Present
Dean Health System July 2005 - August 2013
Sitel 1999 - 2004
Skills
Customer-focused Service, Healthcare Information..., Process Improvement, Software Documentation, VMware, Information Technology, Outlook, Customer Service, Troubleshooting, Active Directory, Citrix, Hands-on Training, Self-driven
Education
Lakeland College 2008 — 2010
Bachelors Degree, Marketing/Business Management
Madison Area Technical College 2004 — 2007
Associate of Applied Science, Marketing
Childish Baby and Kids' Specialty Store. September 2013 - Present
Dean Health System July 2005 - August 2013
Sitel 1999 - 2004
Skills
Customer-focused Service, Healthcare Information..., Process Improvement, Software Documentation, VMware, Information Technology, Outlook, Customer Service, Troubleshooting, Active Directory, Citrix, Hands-on Training, Self-driven
Education
Lakeland College 2008 — 2010
Bachelors Degree, Marketing/Business Management
Madison Area Technical College 2004 — 2007
Associate of Applied Science, Marketing
Darryl Shepherd's Sitel Experience January 2012 - September 2012
Job Student at Lurleen B Wallace Community College
Industry Design
Experience
Hot Topic StudentLurleen B Wallace Community CollegeAugust 2011 - December 2012
Sitel January 2012 - September 2012
Lurleen B Wallace Community College August 2008 - May 2010
Ritz Camera & Image August 2007 - April 2008
Gezzo's Surf and Grille September 2006 - August 2007
Skills
Creative Writing, Cooking, Basic Astrology, Numerology, Aikido, Acting, Singer/Songwriter, Tarot, Customer Service, Photo Finishing, Sales, NLP, Heuristics, Design Principles, Color Theory, Drawing, Call Centers, Consulting, ENTP, CAD, Telephone Skills
Education
Lurleen B. Wallace Community College 2011 — 2012
Associate of Science (A.S.), Drafting and Design Technology/Technician, General
Lurleen B Wallace Community College 2008 — 2010
Associate of Arts, General Studies
Savannah College of Art and Design 2007 — 2007
Hot Topic StudentLurleen B Wallace Community CollegeAugust 2011 - December 2012
Sitel January 2012 - September 2012
Lurleen B Wallace Community College August 2008 - May 2010
Ritz Camera & Image August 2007 - April 2008
Gezzo's Surf and Grille September 2006 - August 2007
Skills
Creative Writing, Cooking, Basic Astrology, Numerology, Aikido, Acting, Singer/Songwriter, Tarot, Customer Service, Photo Finishing, Sales, NLP, Heuristics, Design Principles, Color Theory, Drawing, Call Centers, Consulting, ENTP, CAD, Telephone Skills
Education
Lurleen B. Wallace Community College 2011 — 2012
Associate of Science (A.S.), Drafting and Design Technology/Technician, General
Lurleen B Wallace Community College 2008 — 2010
Associate of Arts, General Studies
Savannah College of Art and Design 2007 — 2007
Aubrey Smith's Sitel Experience April 2009 - February 2011
Job Sr. Director at OHL
Industry Logistics and Supply Chain
Experience
OHL February 2011 - Present
Avure Technologies Inc. 2012 - 2013
Sitel April 2009 - February 2011
WR Grace February 2005 - April 2009
KeyBank December 2000 - February 2005
GE Financial Assurance December 1999 - December 2000
GE May 1995 - December 1999
GE February 1993 - May 1995
BP July 1987 - December 1992
Skills
Global Sourcing, Team Building, Strategic Sourcing, Procurement, Vendor Management, Six Sigma, Purchasing, Continuous Improvement, Negotiation, Contract Negotiation, Cross-functional Team..., Budgeting, Cost Reduction, Problem Solving, Contract Management, Analysis
Education
Lane College 1982 — 1986
Bachelor of Science, Biology
OHL February 2011 - Present
Avure Technologies Inc. 2012 - 2013
Sitel April 2009 - February 2011
WR Grace February 2005 - April 2009
KeyBank December 2000 - February 2005
GE Financial Assurance December 1999 - December 2000
GE May 1995 - December 1999
GE February 1993 - May 1995
BP July 1987 - December 1992
Skills
Global Sourcing, Team Building, Strategic Sourcing, Procurement, Vendor Management, Six Sigma, Purchasing, Continuous Improvement, Negotiation, Contract Negotiation, Cross-functional Team..., Budgeting, Cost Reduction, Problem Solving, Contract Management, Analysis
Education
Lane College 1982 — 1986
Bachelor of Science, Biology
Evon Haney's Sitel Experience November 2005 - April 2009
Job Management Bound
Industry Government Relations
Experience
Durham County Government January 2013 - Present
Hewlett Packard August 2010 - July 2012
Automated Health Systems June 2010 - August 2010
Sitel November 2005 - April 2009
Urban League of Greater Madison August 1999 - June 2003
Skills
Project Management, Management, Customer Service, Call Center, Workforce Management, Service Improvement, Non-profits
Education
Herzing University 2010 — 2012
Bachelor of Science, Business Administration Project Management, Operations Management, Statistics, Accounting, 3.15
Madison Area Technical College 2004 — 2009
Associate of Science, Business Management
Durham County Government January 2013 - Present
Hewlett Packard August 2010 - July 2012
Automated Health Systems June 2010 - August 2010
Sitel November 2005 - April 2009
Urban League of Greater Madison August 1999 - June 2003
Skills
Project Management, Management, Customer Service, Call Center, Workforce Management, Service Improvement, Non-profits
Education
Herzing University 2010 — 2012
Bachelor of Science, Business Administration Project Management, Operations Management, Statistics, Accounting, 3.15
Madison Area Technical College 2004 — 2009
Associate of Science, Business Management
Jacques Howell's Sitel Experience January 1999 - September 2001
Job Owner/Operator
Industry Consumer Services
Experience
CompUSA August 2005 - August 2008
Sitel January 1999 - September 2001
Education
Liberty University 2011 — 2013
Bachelor of Science, Business Management
Liberty University
Bachelor of Science, Business Management
CompUSA August 2005 - August 2008
Sitel January 1999 - September 2001
Education
Liberty University 2011 — 2013
Bachelor of Science, Business Management
Liberty University
Bachelor of Science, Business Management
CHRIS LAFLEUR's Sitel Experience January 2006 - October 2009
Job CSR at Sears Holdings Corporation
Industry Retail
Experience
Sears Holdings Corporation February 2013 - Present
Sears Holdings Corporation February 2010 - March 2012
Sitel January 2006 - October 2009
Education
Lamar State College-Port Arthur 2008 — 2009
Associate's degree (didn't finish), Music Performance, General
Sears Holdings Corporation February 2013 - Present
Sears Holdings Corporation February 2010 - March 2012
Sitel January 2006 - October 2009
Education
Lamar State College-Port Arthur 2008 — 2009
Associate's degree (didn't finish), Music Performance, General
Anitha Alluri's Sitel Experience 2005 - 2006
Job Lead Application DBA at DiscoverReady
Industry Computer Software
Experience
DiscoverReady January 2010 - Present
Ryder Logistics August 2006 - October 2009
Sitel 2005 - 2006
Skills
T-SQL, Databases, SQL, Microsoft SQL Server, Performance Tuning, ETL, Data Modeling, SSRS, Database Administration
Education
Lawrence Technological University 1999 — 2001
Master of Science (MS), Information Technology
DiscoverReady January 2010 - Present
Ryder Logistics August 2006 - October 2009
Sitel 2005 - 2006
Skills
T-SQL, Databases, SQL, Microsoft SQL Server, Performance Tuning, ETL, Data Modeling, SSRS, Database Administration
Education
Lawrence Technological University 1999 — 2001
Master of Science (MS), Information Technology
Bretyn Burton's Sitel Experience September 2011 - December 2011
Job Home Health Aide at Right At Home
Industry Health, Wellness and Fitness
Experience
Right At Home July 2012 - Present
Sitel September 2011 - December 2011
Precision Opinion July 2009 - January 2010
Skills
Customer Service, Home Care, Elder Care, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Cash Management, Cashiering, Data Entry
Education
Los Angeles City College 2008 — 2012
Crenshaw Senior High School 2006 — 2008
Right At Home July 2012 - Present
Sitel September 2011 - December 2011
Precision Opinion July 2009 - January 2010
Skills
Customer Service, Home Care, Elder Care, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Cash Management, Cashiering, Data Entry
Education
Los Angeles City College 2008 — 2012
Crenshaw Senior High School 2006 — 2008
Britt Jeffries's Sitel Experience January 2012 - August 2013
Job Senior Pastor at Warsaw United Methodist Church
Industry Religious Institutions
Experience
Warsaw United Methodist Church June 2015 - Present
Sitel January 2012 - August 2013
Skills
Customer Service, Management, Leadership, Customer Satisfaction, Call Centers, Team Building, Team Leadership, Team Management, Process Improvement, Coaching
Education
Lindsey Wilson College
Bachelor’s Degree, Christian Ministries
Warsaw United Methodist Church June 2015 - Present
Sitel January 2012 - August 2013
Skills
Customer Service, Management, Leadership, Customer Satisfaction, Call Centers, Team Building, Team Leadership, Team Management, Process Improvement, Coaching
Education
Lindsey Wilson College
Bachelor’s Degree, Christian Ministries
Tressie McNeal's Sitel Experience December 2006 - May 2008
Job Government Administration Professional
Industry Government Administration
Experience
Ardelle Associates December 2011 - March 2012
Ardelle Associates 2011 - 2012
Hewlett Packard September 2010 - August 2011
QTI October 2009 - May 2010
Manpower September 2008 - July 2009
Sitel December 2006 - May 2008
Wisconsin Physician Services November 2004 - October 2006
Education
Madison Area Technical College
Diploma
Ardelle Associates December 2011 - March 2012
Ardelle Associates 2011 - 2012
Hewlett Packard September 2010 - August 2011
QTI October 2009 - May 2010
Manpower September 2008 - July 2009
Sitel December 2006 - May 2008
Wisconsin Physician Services November 2004 - October 2006
Education
Madison Area Technical College
Diploma
Dwayne Bland II's Sitel Experience March 2003 - January 2007
Job Owner of 5BuckGifts.com,Published Writer, Student
Industry Writing and Editing
Experience
5BuckGifts.com March 2013 - Present
Microsoft December 2009 - September 2010
Sitel March 2003 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Matlab, Windows, Event Planning, AutoCAD, Team Leadership
Education
Madison Area Technical College 2010 — 2013
Journalism Certificate, Liberal Arts and Sciences/Liberal Studies
5BuckGifts.com March 2013 - Present
Microsoft December 2009 - September 2010
Sitel March 2003 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Matlab, Windows, Event Planning, AutoCAD, Team Leadership
Education
Madison Area Technical College 2010 — 2013
Journalism Certificate, Liberal Arts and Sciences/Liberal Studies
David Carrimon's Sitel Experience March 2004 - April 2009
Job Graduate Intern at Johnson Controls
Industry Electrical/Electronic Manufacturing
Experience
Johnson Controls January 2015 - Present
Hi-Techniques July 2014 - October 2014
Hi-Techniques November 2011 - August 2012
Sitel March 2004 - April 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, English, C, Matlab, Microsoft Office, Electronics, Troubleshooting, Testing, Electrical Engineering, Embedded Systems, Engineering, Programming
Education
Milwaukee School of Engineering 2014 — 2016
Master of Science in Engineering, 3.5
Milwaukee School of Engineering 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering, 3.62
Madison Area Technical College 2009 — 2012
Associate of Applied Science, Electrical Engineering Technologies/Technicians, 3.65
Madison Area Technical College 2009 — 2012
Associate of Applied Science, Electronics, 3.65
Johnson Controls January 2015 - Present
Hi-Techniques July 2014 - October 2014
Hi-Techniques November 2011 - August 2012
Sitel March 2004 - April 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, English, C, Matlab, Microsoft Office, Electronics, Troubleshooting, Testing, Electrical Engineering, Embedded Systems, Engineering, Programming
Education
Milwaukee School of Engineering 2014 — 2016
Master of Science in Engineering, 3.5
Milwaukee School of Engineering 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering, 3.62
Madison Area Technical College 2009 — 2012
Associate of Applied Science, Electrical Engineering Technologies/Technicians, 3.65
Madison Area Technical College 2009 — 2012
Associate of Applied Science, Electronics, 3.65
Rebecca Hilburn's Sitel Experience September 2003 - October 2008
Job Lead Operations Technician at Alcon, a Novartis company
Industry Pharmaceuticals
Experience
Alcon Laboratories May 2012 - Present
Texas Department of Aging and Disability Services August 2009 - February 2012
ManPower Professional/Alcon Laboratories May 2009 - August 2009
Sitel September 2003 - October 2008
Skills
GMP, Sop, Pharmaceutical Industry, Validation, Medical Devices, Laboratory
Education
Lamar University 2003 — 2007
Bachelor of Arts (BA), Psychology
Lamar State College-Port Arthur 2000 — 2002
Associate of Arts (AA)
Alcon Laboratories May 2012 - Present
Texas Department of Aging and Disability Services August 2009 - February 2012
ManPower Professional/Alcon Laboratories May 2009 - August 2009
Sitel September 2003 - October 2008
Skills
GMP, Sop, Pharmaceutical Industry, Validation, Medical Devices, Laboratory
Education
Lamar University 2003 — 2007
Bachelor of Arts (BA), Psychology
Lamar State College-Port Arthur 2000 — 2002
Associate of Arts (AA)
Ashton Robertson's Sitel Experience October 2013 - January 2015
Job Financial Business Controller Americas at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2015 - Present
Sitel October 2013 - January 2015
Sitel January 2012 - October 2013
Sitel January 2011 - February 2012
Sitel October 2005 - January 2011
Skills
Financial Analysis, Financial Reporting, Financial Forecasting, Financial Process..., KPI Reports, KPI Dashboards, Performance Metrics, Project Management, BPO, Microsoft Excel, Operations Management, Employee Relationships, Team Leadership, Virtual Teams, Budget Process, Business Process..., Call Centers, Customer Experience, Customer Satisfaction, Management, Outsourcing, Process Improvement, Service Delivery, Vendor Management, Workforce Management
Education
Lurleen B Wallace Community College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Sutherland Global Services January 2015 - Present
Sitel October 2013 - January 2015
Sitel January 2012 - October 2013
Sitel January 2011 - February 2012
Sitel October 2005 - January 2011
Skills
Financial Analysis, Financial Reporting, Financial Forecasting, Financial Process..., KPI Reports, KPI Dashboards, Performance Metrics, Project Management, BPO, Microsoft Excel, Operations Management, Employee Relationships, Team Leadership, Virtual Teams, Budget Process, Business Process..., Call Centers, Customer Experience, Customer Satisfaction, Management, Outsourcing, Process Improvement, Service Delivery, Vendor Management, Workforce Management
Education
Lurleen B Wallace Community College 2013 — 2015
Associate of Science (AS), Business Administration, Management and Operations
Karl Thornton's Sitel Experience March 1997 - August 2000
Job Knowledge Management Specialist at American Family Insurance
Industry Insurance
Experience
American Family Insurance February 2015 - Present
American Family Insurance November 2000 - January 2015
Sitel March 1997 - August 2000
Skills
CA Service Desk, LDRPS, Microsoft Office, SharePoint, WordPress, HTML, CSS Javascript, Photoshop, ITIL v3 Foundations..., ITIL v2 Foundation..., Customer Service, Visio, Project Management, Google Analytics, Google AdSense
Education
Madison Area Technical College 1991 — 1992
Program Diploma, Small Business Operations
American Family Insurance February 2015 - Present
American Family Insurance November 2000 - January 2015
Sitel March 1997 - August 2000
Skills
CA Service Desk, LDRPS, Microsoft Office, SharePoint, WordPress, HTML, CSS Javascript, Photoshop, ITIL v3 Foundations..., ITIL v2 Foundation..., Customer Service, Visio, Project Management, Google Analytics, Google AdSense
Education
Madison Area Technical College 1991 — 1992
Program Diploma, Small Business Operations
Casandra Watson's Sitel Experience 2008 - 2008
Job Certified Medical Billing and Coding Specialist
Industry Hospital & Health Care
Experience
Corning Incorporated 2010 - 2013
Addison Youth Center 2008 - 2010
Sitel 2008 - 2008
JoAnn Fabrics 2007 - 2007
Skills
Medical Coding, Medical Billing, Microsoft Excel, Microsoft Word, HIPAA, Organization, Communication Skills, Highly responsible, ICD-9, Medical Ethics, Cash Handling Experience, Customer Service, High Level Of..., Integrity
Education
Mansfield University of Pennsylvania 2002 — 2008
Bachelor of Arts (BA), Art History
Corning Incorporated 2010 - 2013
Addison Youth Center 2008 - 2010
Sitel 2008 - 2008
JoAnn Fabrics 2007 - 2007
Skills
Medical Coding, Medical Billing, Microsoft Excel, Microsoft Word, HIPAA, Organization, Communication Skills, Highly responsible, ICD-9, Medical Ethics, Cash Handling Experience, Customer Service, High Level Of..., Integrity
Education
Mansfield University of Pennsylvania 2002 — 2008
Bachelor of Arts (BA), Art History
Victor French's Sitel Experience March 2008 - Present
Job customer service rep at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel March 2008 - Present
HSBC Card Services June 2001 - April 2003
Skills
Excellent..., Great Personality, Great Motivator
Education
Marian University
Bachelor's degree, Business Administration and Management, General
Sitel March 2008 - Present
HSBC Card Services June 2001 - April 2003
Skills
Excellent..., Great Personality, Great Motivator
Education
Marian University
Bachelor's degree, Business Administration and Management, General
Justin Gibson's Sitel Experience May 2008 - March 2010
Job Twisting Operator at Shaw Group Industries Inc
Industry Textiles
Experience
Shaw Group Industries Inc March 2012 - Present
Larry's Bar B Que April 2011 - March 2012
Wal-Mart August 2010 - April 2011
Sitel May 2008 - March 2010
Lester's Auto Salvage March 2007 - August 2008
Skills
Continuous Improvement, Inventory Management, Microsoft Office, Customer Service, Microsoft Excel, 5S, Microsoft Word, Factory, Mechanics, Food, Inventory Control, Computer Hardware, Time Management, Troubleshooting, Customer Satisfaction, Lotus Notes
Education
Lurleen B Wallace Community College 2012 — 2012
GED, None
Straughn High School 2009 — 2011
None
Shaw Group Industries Inc March 2012 - Present
Larry's Bar B Que April 2011 - March 2012
Wal-Mart August 2010 - April 2011
Sitel May 2008 - March 2010
Lester's Auto Salvage March 2007 - August 2008
Skills
Continuous Improvement, Inventory Management, Microsoft Office, Customer Service, Microsoft Excel, 5S, Microsoft Word, Factory, Mechanics, Food, Inventory Control, Computer Hardware, Time Management, Troubleshooting, Customer Satisfaction, Lotus Notes
Education
Lurleen B Wallace Community College 2012 — 2012
GED, None
Straughn High School 2009 — 2011
None
Anthony Jury's Sitel Experience May 2012 - August 2012
Job Shuttle Driver at Airserve
Industry Transportation/Trucking/Railroad
Experience
Airserve July 2014 - Present
UPS May 2014 - June 2014
Sitel May 2012 - August 2012
Skills
Web Design, Graphic Design, Leadership, Photoshop, Photography, Journalism, Newspaper Design
Education
Lindsey Wilson College 2010 — 2014
Bachelor of Arts (B.A.), Media Studies
Airserve July 2014 - Present
UPS May 2014 - June 2014
Sitel May 2012 - August 2012
Skills
Web Design, Graphic Design, Leadership, Photoshop, Photography, Journalism, Newspaper Design
Education
Lindsey Wilson College 2010 — 2014
Bachelor of Arts (B.A.), Media Studies
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY