Experience
PROFESSIONAL AND TECHNICAL OUTSOURCED SERVICES INC   July 2013 - Present
TeleTech  July 2012 - July 2013
Sitel   January 2011 - October 2011
Sutherland Global Services  February 2011 - September 2011

Skills
Customer Service, Creative Writing, Healthcare Management, Blogging, Time Management, Meet Deadlines, Account Management, Research, Nursing, Social Media Marketing

Education
Our Lady of Fatima University   2009 — 2011
Bachelor of Science (BS), Registered Nursing/Registered Nurse, 82% Nursing Licensure Examination

University of Santo Tomas   1997 — 1999
Bachelor's degree, Biology, General

assumpta technical high school

Experience
Decypher Technologies  October 2014 - Present
American Hospital Services Group LLC  September 2011 - October 2014
APlus Technologies   October 2006 - September 2011
Sitel   October 2005 - May 2006
Metro Cardiology   October 1997 - August 2005

Skills
BLS, Healthcare, Phlebotomy, Hospitals, EMR, EKG, CPR Certified, Vital Signs, Medical Terminology, Venipuncture, Triage, Data Entry, Medical Records, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint

Education
Paine College   1978 — 1982
Biology, General

Experience
Allergy Partners P.A.   September 2014 - Present
Allergy Partners P.A.   September 2014 - Present
garcias kitchen   November 2013 - October 2014
Pima Medical Institute  January 2014 - September 2014
Sitel   June 2012 - August 2013

Education
Pima Medical Institute-Albuquerque   2014 — 2014
Medical/Clinical Assistant

Experience
Zendesk  April 2014 - Present
Apple - contractor   October 2013 - April 2014
Cisco Systems -contractor   November 2012 - January 2014
Google - contractor-   November 2012 - November 2013
Apple  August 2012 - April 2013
Banzai Advertising   November 2012 - March 2013
Roambi  August 2011 - August 2012
Atos  June 2010 - April 2011
eBay Inc  September 2008 - September 2009
Sitel   July 2006 - July 2007

Skills
Translation, Localization, Quality Assurance, English, Testing, Italian, Linguistics, Proofreading, Website Localization, Spanish, Microsoft Office, JIRA, Project Management, Internationalization, Globalization, HTML, Social Media, German, Passolo, Customer Service, Illustrator, InDesign, iMovie, Graphic Design, Photoshop, Microsoft Excel, PowerPoint, Atlassian JIRA, Linguistic Validation, Trados, Desktop Publishing, Localization Testing, Project Planning, Problem Solving, SDL Trados, Marketing Communications, Phonology, JavaScript, Video Editing, Audio Editing, Premiere, Avid, Final Cut Pro, Google Docs, Google Adwords, Google Webmaster Tools, WordPress, Flash Animation

Education
Politecnico di Milano   2001 — 2007
Communication and graphic design, Graphic Design

Università degli Studi di Genova   2010 — 2013
Bachelor's degree, Modern languages and intercultural communication

Experience
Radiant Systems Inc  April 2011 - Present
Insyncs - RedOptix   February 2008 - April 2015
MRI Eline Search   April 2010 - March 2011
A+ Search (formerly ANR Consultants)   May 2009 - February 2010
Prosoft Cyber World   April 2008 - March 2009
Sitel   July 2007 - December 2007
GENPACT LLC  January 2007 - June 2007

Skills
C++, C, Databases, Operating Systems, Microsoft Office, Software Packaging, Screening, Sourcing, Internet Recruiting, Management, Negotiation, Software Documentation, Temporary Placement, Recruitments, Screening Resumes, Interviews, Staff Augmentation, IT Recruitment, Employee Engagement, Human Resources, Networking, Recruiting, Benefits Negotiation, Search, Technical Recruiting, Staffing Services, Contract Recruitment, Applicant Tracking..., Permanent Placement, Resume, RPO, Executive Search, College Recruiting, Information Technology, E-recruitment, Employee Referral..., Employer Branding, Resource Management, Temporary Staffing, Talent Acquisition, Recruitment Advertising, Onboarding, Leadership, Talent Management, Vendor Management, SDLC, ERP, CRM, Performance Appraisal, Consulting

Education
Acharya Nagarjuna University   2014 — 2016
Master of Science (M.Sc.), Information Technology (IT)

Shobhit University
Bachelor of Science (B.Sc.)

Osmania University   2006 — 2009
B.Sc, Computers

PCCS (Computer & Hardware)   2006 — 2006
Vocational Course, Computer Hardware & Networking

Ratna Junior College   2003 — 2005
Higher Secondary Education (HSE) - 12th Standard (Intermediate), Mathematics, Physics & Chemistry (M.P.C)

St. Paul's High School   2002 — 2003
Secondary School Certificate (S.S.C) - 10th Standard

Experience
Diakon Logistics, Inc.   December 2012 - May 2013
Etech Global Services  June 2011 - April 2012
University of Houston  October 2008 - December 2008
Sitel   December 2006 - May 2007

Skills
Typing, Filing, Microsoft Excel, Microsoft Word, Sony Vegas, Video Games, PowerPoint, Access, Customer Service, Singing, Telephone Skills, Training, Recruiting, Management, Leadership, Coaching, Invoicing, Call Centers

Education
Panola College   2010 — 2011
Certificate, Administrative Assistant and Secretarial Science, General, 2.9

Panola College   2010 — 2011
Certifacte, General Office Occupations and Clerical Services, 2.9

Panola College   2003 — 2008
Associate of Arts and Sciences (A.A.S.), General Studies, 3.0

Experience
Palm Beach Habilitation Center  February 2015 - Present
Palm Beach Habilitation Center  October 2014 - Present
Palm Beach Habilitation Center  May 2014 - Present
Global Recruiters of West Palm Beach   August 2013 - November 2013
Sitel   2011 - 2012
Translator and Editor   January 2008 - August 2011
Excellent Global Idiomas   2006 - 2009

Skills
Invoice Finance, OASIS, Nonprofits, MIPS, Procedure Manuals, Time & Attendance, Customer Service, Applicant Tracking..., Translational Research, Technical Translation, Data Management, Administrative..., Marketing Strategy

Education
Palm Beach State College   2014 — 2016
Associate's Degree, Associate's in Arts

Universidade São Judas Tadeu   2012 — 2013
Letras, Tradutor Intérprete

Experience
Norman Public Schools  September 2011 - Present
Lane Bryant  October 2009 - May 2014
Sitel   August 2009 - September 2011

Skills
Customer Service, Cashiering, Efficiency, Multi Tasking, Computers

Education
Oklahoma State University   2005 — 2009
Bachelor of Science (BS), Psychology

Experience
Sitel   February 2007 - Present
ClientLogic  1995 - 2007
Softbank Services Group  1995 - 2001
CTG  1992 - 1995
JP Bullfeathers   1982 - 1992

Skills
Outsourcing, Vendor Management, BPO, Customer Experience, Business Process..., IT Service Management, Process Improvement, ITIL, IT Management, Operations Management, Program Management, Change Management, Business Process..., Technical Support, Data Center, CRM, Telecommunications, Six Sigma, Leadership, PMP, Management, Team Leadership, Project Management, Troubleshooting, IT Strategy, Business Process, Service Delivery, IT Operations, Business Analysis, Business Intelligence, Integration

Education
State University of New York College at Buffalo   1987 — 1992
BS, Computer Information Systems

Rensselaer Polytechnic Institute   1975 — 1976
Chemical Engineering

Kenmore East High School   1970 — 1975
Regents Diploma

Experience
Family Dollar Distribution Ctr  July 2015 - Present
Family Dollar Distribution Ctr  September 2014 - July 2015
Sitel   May 2014 - August 2014
CVS Caremark Corporation  December 2013 - January 2014
American Income Life Insurance Company  September 2013 - November 2013
Nyaho Medical Center   July 2011 - November 2012
God's Heart Foundation   October 2009 - July 2011
Agape Gospel Mission International   August 2008 - September 2009
Rising Data Solutions   June 2008 - July 2008

Skills
IT Solutions, Honest & Trustworthy, Fast Learner/Adaptable, Musical Directing, Customer Service, Positive Team Player, Proactive self-starter, Windows, Team Leadership, Microsoft Office, Graphic Design, PowerPoint, Marketing, Teamwork, Project Management, Photoshop, Microsoft Excel, Data Entry, Time Management, Outlook, Social Networking, Microsoft Word, Adobe Muse, Event Planning, English, Editing, LICENSED LIFE & HEALTH..., MySQL, Apache 2, phpMyAdmin, Database Administration, Piano Playing, Bass Guitar, Praise & Worship, Advertising, HTML, Social Media, Social Media Marketing

Education
Roane State Community College   2014 — 2016
Associate's Degree, Computer Science

Premier Media Academy   2008 — 2009
Basic Certificate, Cinematography and Film/Video Production

Shadee Computers Worldwide   2006 — 2009
Diploma, Computer Engineering/Software & Secretarialship/Graphic Designing

University Of Professional Studies   2005 — 2007
Diploma In Business Studies, Accounting

Oda Senior High School   2001 — 2004
High School Certificate, General Arts

Experience
CSG Interactive Messaging   May 2013 - Present
Prairie Voice Services   August 2007 - Present
West Direct, Inc   2005 - 2007
West Corporation  2001 - 2007
APAC Customer Services  2000 - 2001
Sitel   1995 - 2000

Skills
Call Center, IVR, Account Management, Customer Relations, Customer Service, Telecommunications, Customer Support, Customer Satisfaction, Call Centers, Solution Selling, CRM, Customer Retention, Vendor Management, Customer Experience, Inbound Marketing, SaaS, Lead Generation, Salesforce.com, Process Improvement

Education
Capitol School of Hairstyling   1991 — 1992
NE State License, Cosmetology

Peru State College   1987 — 1991

Auburn High School

Experience
Tutor Doctor  June 2011 - Present
Portland Community College  March 2009 - June 2011
Dish Network  January 2007 - August 2010
Sitel   September 2004 - January 2007

Skills
Pure Mathematics, C++, Graph Theory, Applied Mathematics, Customer Service, Teaching, Statistics, Social Media, SPSS, Research, Qualitative Research, Public Speaking, PowerPoint, Policy Analysis, Microsoft Word, Microsoft Office, Microsoft Excel, Higher Education, Economics, Data Analysis, Analysis

Education
Portland State University   2014 — 2016
Bachelor of Science (B.S.), Computer Science

Portland State University   2008 — 2011
Bachelor of Arts (B.A.), Mathematics

Experience
Freeman Webb, Inc.   Realtor Affiliate Broker, Real Estate ConsultantRE/MAX PREFERRED PROPERTIESJanuary 2013 - February 2014
CENTURY 21 FOUR SEASONS   April 2011 - January 2013
Sitel   January 2006 - April 2009
Child and Family Tennessee  April 2001 - September 2006

Skills
REO, New Home Sales, First Time Home Buyers, Relocation, Investment Properties, Short Sales, Single Family Homes, Foreclosures, Investors, Residential Homes, Real Estate, Selling, Listings, Buyer Representation, Condos, Real Estate Transactions, Real Property, Relocation Buyers, Referrals

Education
Pellissippi State Community College

T.R.E.E.S.
LISENCE, REAL ESTATE

Experience
Legacy Health  October 2013 - Present
Enterprise Rent A Car  January 2013 - August 2013
Looks Eyewear Studio   February 2012 - November 2012
Sitel   November 2011 - February 2012
Oregon State University  March 2010 - June 2010

Education
Oregon State University
B.A; Bachelor’s Degree, Merchandising Management

Experience
CSC  November 2013 - Present
Merlot Magic, Inc   2005 - Present
Aequus Technologies   July 2006 - October 2012
SITEL   1999 - 2003
ClientLogic  1999 - 2003
Alliance Data  1996 - 1999

Skills
VoIP, IT Management, Data Center, Cloud Computing, Vendor Management, IT Strategy, Outsourcing, Telecommunications, IT Operations, Call Center, Business Analysis, Program Management, Integration, Enterprise Architecture, Technology Management, SaaS, CRM, Business Intelligence, IT Service Management, BPO, Project Management, Outsourcing Management, Enterprise Software, Infrastructure..., PMO, Call Centers, Start-ups, Management, VMware, Business Process, Business Process..., PMP, Networking, Management Consulting, Process Improvement, Pre-sales, Leadership, ERP, Consulting, Information Technology, ITIL, Account Management, Strategy, Service Delivery, Professional Services, IT Outsourcing, Executive Management, Mergers & Acquisitions, Strategic Planning, Project Portfolio...

Education
Purdue University   1978 — 1982
BSIM, Management, Computer Science

Purdue University   1978 — 1982
BSIM, Management IT and Engineering

Experience
Kroger  June 2013 - Present
Banfield Pet Hospital  August 2012 - May 2013
Netflix  May 2011 - February 2012
Xerox/ACS  May 2009 - April 2011
ACS  January 2008 - May 2009
Convergys  June 2006 - August 2007
Sitel   October 2000 - June 2006

Skills
Call Center, Logistics, Team Leadership, Workforce Management, Management, Employee Engagement, Customer Service, Process Improvement, XP, Team Management, Customer Satisfaction, Continuous Improvement, Outsourcing, Team Building, Vendor Management, Performance Management, Contact Centers, Operations Management, Customer Experience, Time Management, Call Centers, Employee Benefits, Service Delivery, Microsoft Office, Coaching, Employee Relations, Leadership, Quality Assurance, Recruiting, Training

Education
Portland State University - School of Business   1997 — 1998
Business Management

Portland Community College   1995 — 1997
General Studies

Experience
Atos  September 2014 - Present
iGrowth International Business Consultants   February 2009 - Present
Queens University of Charlotte  April 2009 - Present
Xerox  April 2012 - March 2014
Convergys  June 2009 - March 2012
Sitel   January 2007 - July 2008
ClientLogic  September 2005 - December 2006
Sitel   October 2000 - September 2005
Sykes  September 1998 - October 2000
Sykes  July 1997 - August 1998

Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management

Education
Queens University of Charlotte
MBA, Business

University of North Carolina at Chapel Hill
MS, Computer Science

Virginia Military Institute
BS, Physics & Mathematics

Experience
One Thing Ministries   August 2014 - Present
Platinum Supplemental Insurance, Inc.   May 2015 - May 2015
Firsty Wesleyan Church   November 2014 - May 2015
Sitel   March 2014 - October 2014
Walmart  March 2006 - February 2014
New Song Bible Book & Music, Inc.   March 2005 - February 2006

Skills
Customer Service, Management, Vendor Management, Team Leadership, Customer Satisfaction, Operations Management

Education
Oklahoma Wesleyan University   2013 — 2016
Bachelor's degree, Ministry and Leadership

Supernatural Ministries Training Institute   1997 — 2000
Gradute, Ministry of Helps

Experience
Sitel   December 2009 - Present
Sitel   June 2005 - December 2009
Sitel   December 1999 - June 2005

Skills
Customer Satisfaction, Account Management, Vendor Management, Purchasing, Leadership, Procurement, Accounts Payable, Invoice Processing, Invoice Verification, Customer Service, Vendor Relationship..., Service Delivery, Telecommunications, Customer Experience, Training, Analysis, Forecasting, Process Improvement, Team Building, Performance Management, Customer Retention

Education
Penn State University   2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration

Experience
Sutherland Global Services  September 2013 - Present
Sitel   March 2013 - September 2013
Sutherland Global Services  October 2012 - April 2013
Anthony Underwood Automotive   2011 - 2012
AT&T  March 2009 - February 2010
TeleTech  October 2008 - February 2009
TeleTech  October 2007 - June 2008
TeleTech  December 2005 - February 2007
TeleTech  September 2005 - November 2005

Skills
Call Center, Customer Satisfaction, Microsoft Word, Technical Support, Troubleshooting, Access, Call Centers, Customer Service, Databases, Customer Experience, Windows, Program Management, Coaching, XP, Customer Support, Microsoft Excel, Training, Windows XP

Education
Rasmussen College-Florida   2013 — 2015
Associate's degree, Information Technology Management

Jackson Olin High School   1999 — 2003
diploma, General

Experience
FedEx  October 2014 - Present
Eagles Landing Family Practice  March 2014 - March 2014
DHL  January 2013 - November 2013
Gate Gourmet  July 2010 - July 2011
Sitel   May 2008 - September 2008

Skills
Microsoft Office, Teamwork, Team Building, Customer Service, Leadership, Motivation, Retail, Social Networking, Sales, Training, Coaching, Call Centers, Marketing, Data Entry, Customer Satisfaction, Team Leadership, Inventory Management

Education
Clayton State University   2011 — 2013
Phlebotomy Technician/Phlebotomist

Paine College   2006 — 2009

Experience
Sitel   June 2011 - Present
Global Cash Access  September 2005 - January 2011
Sitel   October 2001 - September 2005
Sitel   January 2003 - July 2004
Sitel   October 2001 - January 2003
Vons Companies Inc.  November 1986 - July 2001

Skills
IEX, Microsoft Office, SharePoint, Adobe Acrobat, Workforce Management, Call Center, Customer Service, Performance Management, Scheduling, Operations Management, Leadership, Call Centers, Management, CRM, Customer Satisfaction, Quality Assurance, Software Documentation, Training, Technical Support, Program Management

Education
Mt Sierra College   1998 — 2001
B.S., Telecommunications Technology

Pasadena City College   1981 — 1984
A.S., Engineering Technology

Experience
self-employed caregiver  2014 - Present
AIG Retirement Services  December 2013 - Present
Sitel   August 2005 - August 2010

Skills
VoIP, Service Delivery, Cisco Technologies, Vendor Management, GSM

Education
Penn Foster   2006 — 2008
Associate's degree, Legal Assistant/Paralegal

Texas School of Business-North   1990 — 1991
Diploma, Medical/Clinical Assistant

Eisenhower Senior High School   1980 — 1983
High School Diploma, General Studies

Experience
BlueCross BlueShield of North Carolina  April 2014 - Present
Insite Managed Soutions   October 2010 - April 2014
Citizens Property Insurance  February 2009 - October 2010
Citizens Property Insurance  April 2006 - February 2009
Citizens Property Insurance  April 2006 - February 2009
Sitel   January 2003 - April 2006
Green Tree Servicing  1999 - 2002
Conseco  1998 - 2002
Alambama Manufactured Housing Insutitute   1995 - 1997

Education
Regis University   2001 — 2003
Master of Business Administration (M.B.A.), Business Administration and Management, General

University of Florida   1986 — 1990

Experience
Sitel   April 2014 - Present
Worldwide TechServices  March 2013 - April 2014
Gainesville Regional Utilities  January 2012 - October 2012
Rasmussen College Techies Club   January 2011 - January 2012
Custom Cabinets By David   February 2004 - July 2009

Education
Rasmussen College-Florida   2011 — 2012
Associate's degree, Network and System Administration/Administrator

Experience
Wells Fargo  December 2013 - Present
Synergy Home Care  November 2012 - December 2013
Scholastic  November 2009 - April 2010
Sitel   2010 - 2010

Skills
Loan Servicing, Microsoft Office 2007, Customer service skills, Solid computer skills, Learning Quickly, Secretarial Skills, Telephone Skills, Multi-line Phone, 10 Key, Training, Typing 45 wpm, Light labor work, Medical Terminology, Medical Transcription

Education
Rasmussen College-Minnesota   2009 — 2012
Associate's degree, Medical Transcription/Transcriptionist

Experience
PC of Mind   February 2014 - Present
Sitel   October 2013 - February 2014

Skills
Microsoft Office, Windows 7, Windows XP, Printers, Routers, Fortinet, SonicWALL, Mac OS, VPN, ConnectWise, Autotask, Active Directory

Education
Pellissippi State Community College   2010 — 2014
Computer Systems Networking and Telecommunications

Experience
BURKE COUNTY BOARD OF COMMISSIONERS   May 2005 - Present
Budget Car Sales  October 2004 - June 2005
The Senior Citizens Council   January 2001 - October 2003
Sitel   February 2000 - June 2002
CVS Pharmacy  July 1995 - February 2001

Skills
Criminal Justice, Courts, Evidence, Legal Research, Enforcement, Microsoft Office, Microsoft Excel, Microsoft Word, Filing, Cpr Certified, Call Centers, Community Outreach, Critical Thinking, Computer Hardware, Cashiering, Clerical Skills, Spreadsheets, Telephone Skills, Customer Service, Accounts Payable, Data Entry, Troubleshooting, Public Speaking, Law Enforcement, Leadership, Team Building, CPR Certified, Management

Education
Rasmussen College-Minnesota   2010 — 2013
Associate's degree, Criminal Justice and Corrections

Swainsboro Technial College   1998 — 2000
Certified Diploma, Computer Networking

Burke County High School   1994 — 1998
Diploma, Vocational

Experience
King University  August 2014 - Present
alpine access  October 2011 - July 2012
Sitel   October 2009 - November 2010
Burger King Corporation  November 2008 - October 2009
Burger King  April 1991 - October 2009

Skills
attention to detail, Microsoft Office, Technical Support, general bookkeeping, Experienced in filing..., Produce simple word..., Create and use simple..., Daily banking, supervisory/lead..., Computer literate, Experienced in general..., Able to work as part of..., Customer Service, Bookkeeping, Management, Customer Satisfaction, Customer Experience, Troubleshooting, Training, Leadership, Call Centers, Employee Training, Outlook, Team Leadership, Software Documentation, Process Improvement, Team Building, Time Management, Microsoft Excel, Coaching, Microsoft Word, Account Management, Workforce Management, PowerPoint

Education
King College, Knoxville   2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.74

Roane State Community College   2013 — 2014
Associate's Degree, Accounting and Business/Management, 3.53

Karns High School   1984 — 1985
High School Equivelncy

Experience
Tektronix  September 2014 - Present
Cascade Systems Technology  September 2012 - June 2014
Sunset Mini Storage   March 2006 - June 2010
Sitel   August 2004 - October 2005
Encompass Tele-Servies   October 2003 - November 2004
High School Pharmacy   November 1997 - November 2002

Skills
Personnel Management, Call Center, Employee Relations, Customer Retention, Human Resources, Customer Service, People Skills, Conflict Resolution, Customer Satisfaction, Microsoft Word, Call Centers, PowerPoint, Leadership, Management

Education
Portland State University - School of Business   2010 — 2012
Bachelor of Science (B.S.), Human Resources Management

Experience
Aeropostale  June 2015 - Present
AT&T Mobility  May 2014 - Present
Harley-Davidson Motor Company  July 2013 - Present
Sitel   April 2011 - Present

Skills
microsoft office, Call Center, Management, Microsoft Excel, Microsoft Word, Research, Team Leadership, Training, Customer Service, Coaching, Call Centers, Time Management, Teamwork, Sales, Customer Experience, Retail, Marketing

Education
Valdosta State University   2009 — 2014
Psychology

Paine College   2011 — 2012
Psychology

Experience
Allied Barton Security  April 2011 - Present
US Navy  May 2007 - April 2011
Sitel   March 2004 - June 2006

Skills
Security, Security Operations, Security Training, Counterterrorism, Weapons Training, Personal Security, Training, Tactics, Weapons, Firearms, Customer Service, Enforcement, Military Operations, Corporate Security, Security Management, Military Training, Personnel Security, Surveillance, Command, Marksmanship, First Aid, Military, Law Enforcement..., Cpr Certified, Employee Training, PowerPoint, Siebel, Call Centers, Customer Experience, Loss Prevention, DSX, Access Control, Asset Protection, Conflict Management, Counter Surveillance, Corrections, CCTV, Self-management, Team-oriented, Microsoft Word, Access Control..., Community Service, Workplace Safety, Conflict Prevention, Conducting Interviews, Microsoft Excel, Computers, Controlled Force, Non lethal weapons..., Volunteering

Education
University of Phoenix   2012 — 2016
Pursuing Bachelors Degree in Human Services Management

Paine College   1995 — 1998
N/A, Sociology

Gardena high school   1992 — 1994

Maria Regina Catholic School   1981 — 1989

Experience
Be Secure Background Screening   February 2015 - Present
Ansir4u   January 2000 - January 2015
Sitel   1995 - 1999

Skills
Training, Change Management, Strategic Planning, Project Management, Coaching, Recruiting, Team Leadership, Leadership, Management, Organizational..., Employee Relations, Human Resources, Employee Training, Team Building, Customer Service, Team Management, Leadership Development, Program Management, Public Speaking, Sales

Education
Norfolk Senior High   1984 — 1987

Parsons School of Design
Art/Art Studies, General

Experience
AT&T  2015 - Present
Walgreens  March 2013 - October 2014
Sitel   2011 - 2011
IGS  March 2009 - February 2010
CSAA Insurance Group  August 2005 - March 2009

Skills
Digital Photography, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Call Centers, Cashiering, Sales, Photography

Education
Oklahoma State University-Oklahoma City   2014 — 2015
Nursing, Registered Nursing/Registered Nurse

Platt College-Central OKC   2014 — 2015
Registered Nurse, Registered Nursing/Registered Nurse

Vincennes University
General

Experience
Connexus Credit Union  January 2015 - Present
Greenheck Fan Corporation  April 2005 - Present
Greenheck Fan Corporation  July 2004 - April 2005
Datawave Technologies   September 2003 - July 2004
Sitel   February 1998 - September 1998

Skills
.NET, C#, Microsoft SQL Server, Customer Service, Microsoft Office, Troubleshooting, VB.NET, XML, SQL, Software Documentation, Process Improvement, SAP, Windows Server

Education
Rasmussen College   2012 — 2016
Computer Science

Northcentral Technical College   1999 — 2001
Associates, CIS Programmer/Analyst

Experience
Comcast  2011 - 2013
Augusta Youth Center Inc.   August 2007 - July 2011
Sitel   May 2004 - August 2007
Service Merchandise  July 1994 - April 1999

Skills
Options Strategies, Mobile Applications, Technical Analysis, Credit Card Transaction..., Customer Service, Billing Systems, Elementary Education, Business Development, Real Estate

Education
Paine College   1994 — 2000
Bachelor of Science (BS), Business Administration and Management, General/Early Childhood Education

Trumph University   2011 — 2012
Certificate, Real Estate

Experience
Ally Financial Inc.  April 2011 - Present
Sitel   November 2008 - March 2011
The Grove Park Inn Resort & Spa  February 1998 - October 2008

Skills
Call Center, Customer Service, Telemarketing, Hospitality, Customer Service..., Customer Service...

Education
Radford University   1988 — 1993

Experience
Samsung Electronics  2014 - Present
Amazon  2013 - 2013
Sitel   May 2012 - December 2012
HP  2008 - 2010
Nortel Networks  2007 - 2008
Nortel Networks  2007 - 2007
OgilvyOne  2007 - 2007
LG Electronics  2006 - 2006
NASDAQ  2006 - 2006

Education
Vanderbilt University   2011 — 2013
MBA - Owen Graduate School of Management, Operations, Marketing

Peking University   2003 — 2007
Bachelor of Economics, International Economics and Trade

Experience
Sitel   March 2014 - Present
Sitel   August 2012 - March 2014
Sitel   August 2011 - September 2012
Sitel   May 2010 - August 2011
Sitel   May 2009 - September 2010
Sitel (formerly ClientLogic)   October 2004 - May 2009
Gateway Computers  November 2002 - October 2004
DIRECTV  August 2000 - October 2002

Skills
Customer Experience, Leadership, Workforce Management, BPO, Call Center Development, Call Center, Outsourcing, Contact Centers, Inbound Marketing, Service Delivery, Offshoring, Vendor Management, P&L Responsibility, Outsourcing Management, Operational Excellence, Customer Satisfaction, Contact Center..., Call Centers, Customer Retention, Account Management, Process Improvement, Management, CRM, Telecommunications, Strategy, P&L Management

Education
San Diego State University-California State University   2012 — 2014
Master of Business Administration (M.B.A.), International Business

Oral Roberts University   1990 — 1994
BA, Psychology & Communications

Experience
Convergys/Sitel   2004 - Present
Netflix  September 2006 - October 2007
Convergys  January 2006 - September 2006
Sitel   June 2003 - December 2005
Hollywood Entertainment  May 2003 - March 2005

Education
Portland Community College
Associates, Computer Science

Experience
OHL  January 2015 - Present
OHL  February 2012 - December 2014
Sitel   May 2010 - February 2012
Sitel   August 2008 - May 2010
Sitel   September 2007 - August 2008
Sitel   February 2007 - September 2007
Sitel   November 2005 - February 2007
Pilot Travel Centers  June 2003 - October 2005
Pilot Travel Centers  November 2001 - May 2003

Skills
Accounts Payable, Financial Statements, Finance, Account Reconciliation, Accounting, Financial Reporting, Process Improvement, General Ledger, Management, Accounts Receivable, Corporate Finance, GAAP, Accruals, Internal Controls, Analysis, Auditing, Operating Budgets, Financial Analysis, Financial Accounting, Payroll, Managerial Finance, Forecasting, Fixed Assets

Education
Pontificia Universidad Católica del Ecuador   1999 — 2000
BSBA, Productivity Management

Pontificia Universidad Católica del Ecuador   1986 — 1991
BSBA - CPA

Experience
Shlink Lincoln Sports   April 2009 - Present
Yahoo!  July 2005 - May 2010
Shlink Lincoln Sports Inc.   April 2005 - April 2009
Sitel   July 2004 - July 2005
Sitel   December 2001 - July 2004
Sitel   January 2001 - December 2001
Sitel   February 2000 - January 2001

Skills
Sports, Call Center, HTML, Microsoft Office, Sales Support

Education
Portland Community College   1996 — 2008
ABA, Business, Music, History

University of Oregon   1995 — 1996
Music, Philosophy

Experience
Trase Miller  January 2013 - January 2014
Fastenal  2014 - 2014
Sitel   March 2012 - January 2013
Northwest Airlines  2003 - 2006
Wal-Mart Travel   1999 - 2001

Skills
Budgets, Team Building, Customer Service, Change Management, Strategic Planning, Management, Leadership, Program Management, Leadership Development, New Business Development, Account Management, Training, Customer Satisfaction, Operations Management, Call Centers

Education
Oklahoma Wesleyan University   2007 — 2009
MBA, Marketing

Oklahoma State University   2004 — 2007
BS, Finance

Perry High School

Experience
Food Alliance  January 2008 - April 2008
Convergys  January 2006 - September 2007
Sitel   July 2004 - December 2005
Sitel   September 2003 - July 2004
Sitel   October 2000 - September 2003
OHSU  August 1998 - June 2000

Education
Portland State University - School of Business   2006 — 2008
MBA, Business Administration with marketing concentration

Washington State University   1995 — 1997
MS, Animal Science

Penn State University   1991 — 1994
BS, Animal Bioscience

Experience
WorkStream Management, LLC   April 2015 - Present
Pittsburgh Glass Works (formerly PPG)   June 2011 - April 2015
Pittsburgh Glass Works (formerly PPG)   October 2010 - June 2011
Sitel   June 2009 - October 2010
Corning Incorporated  October 2000 - April 2009
University of Kentucky  1998 - 2000
University of Kentucky  1998 - 2000

Skills
Continuous Improvement, Six Sigma, Lean Manufacturing, Engineering, Process Improvement, Process Engineering, Project Management, Product Development, Integration, Management, Leadership, DMAIC, Procurement, Manufacturing

Education
University of Kentucky   1998 — 2000
M.S, Mechanical Engineering

Osmania University   1994 — 1998
B.S, Mechanical Engineering

HAL Senior Secondary School

Experience
MassMutual South Florida  July 2014 - Present
Photo Krafters   September 2012 - June 2014
Alpine Access  November 2011 - June 2012
Herbalife  March 2010 - October 2011
American Red Cross  January 2011 - May 2011
TransVisionary Corporate Services   January 2009 - November 2009
Callready T&D   June 2007 - December 2008
IPF Consulting Ltd   June 2006 - April 2007
Sitel   July 2004 - January 2006
Firstsource Solutions Limited  May 2001 - June 2004

Skills
Customer Service, Customer Satisfaction, Operations Management, Business Development, Team Leadership, Leadership, Team Management, Call Centers, Life Insurance, Performance Management, Process Improvement, CRM, Outsourcing, Vendor Management, BPO, Talent Acquisition, Strategy, Management, Transition Management, Business Process..., Management Consulting

Education
Osmania University   1987 — 1991
BA, Public Administration

Don Bosco Matriculation Higher Secondary School

Experience
Sitel   February 2015 - Present
Sitel   June 2013 - February 2015
NextEra Energy  May 2012 - August 2012
2012 Green Energy Challenge   December 2011 - June 2012
The Home Depot  May 2011 - August 2011

Skills
Analytics, Quick Thinker, Time Management, Microsoft Office, Critical Thinking, Microsoft Excel, Customer Service, Microsoft Word, Teamwork, Data Entry, Realistic, Management

Education
Penn State University   2009 — 2013
Earned two Bachelor Degrees, Energy Business and Finance and Economics, 3.47

Experience
IMG Live, LLC  August 2011 - Present
EXCEL Weight Loss Solutions   June 2010 - August 2011
A&T Babb   September 2007 - January 2009
Convergys  January 2006 - September 2007
Sitel   February 2003 - September 2005
Sitel   January 2002 - February 2003

Skills
Customer Service, Training, Marketing, Team Leadership, Call Center, Coaching, Leadership, Continuous Improvement, Call Centers, Customer Satisfaction, Customer Experience, Microsoft Office, New Business Development, Team Building, Quality Assurance, Brand Management, Performance Management, Event Management, Business Strategy

Education
Oregon State University   1997 — 2000
B.S., Animal Science

Banks High School   1991 — 1995

Experience
Sitel   November 2013 - February 2015
Sitel   June 2007 - November 2013
Sitel, Inc.   July 2004 - June 2007
Appgenesys inc   2001 - 2001

Skills
Coaching, Performance Management, Mentoring, Excel, Word, IEX, Avaya, Troubleshooting, Troubleshooting Hardware, Reporting, Data Analysis, Training, Workforce Management, Call Centers, Contact Centers, Technical Support

Education
Penn State University   1995 — 1999
Computer Science

Penn State University   1994 — 1998
Computer Science

Experience
Sitel   2011 - 2011
Citibank/Citicorp  February 2008 - December 2010

Education
Central Community College of NM   1999 — 2000
business computing

Portland State University   1978 — 1980
Psych/Geology/German/Astronomy

Experience
NEBRASKA SKILLED   December 2011 - Present
Sitel   April 2009 - January 2010
WEST INCORPORATION   July 2007 - July 2009

Skills
180 hours of massages, 12 hours of community..., hydrotherapy work, injections, u/a samples, drawing blood, administrative work, 280 hours of medical...

Education
Omaha School of Massage and Healthcare of Herzing University   2011 — 2012
Therapist Degree, Massage Theraphy

Experience
Sitel   2011 - 2011
Comcast  December 2008 - June 2010
Walmart  October 2008 - December 2009

Skills
Commitment to Customer..., Cashier, Typing, Data entry, multi-line phone, General Office Skills, general cleaning, 10 Key, Cash Handling Experience, Multi-line Phone, Customer Satisfaction, Data Entry, Outlook, Retail Sales, Sales, Teamwork, Time Management, Cashiering, Invoicing, Microsoft Word, Telephone Skills, Training, Cash Handling, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint

Education
Pellissippi State Community College
Associate of Science (A.S.), Accounting

Experience
Monkey Sports, Inc.   September 2012 - Present
Box Web Services, LLC   2010 - Present
Watermelon Web Works, LLC.   June 2011 - December 2011
Sitel   June 2010 - July 2011

Skills
Web Design, Web Development, Front-end, E-commerce, HTML 5, CSS3, JavaScript, jQuery, Apache, Magento, Joomla, Photoshop, Graphic Design, Wordpress, Sales, Customer Service, Technology, Windows, Content Management

Education
Riverside City College   2013 — 2015
Business/Commerce, General

The University of New Mexico - Robert O. Anderson School of Management

Experience
Suddenlink Communications  September 2013 - Present
JEL Enterprises   November 2012 - Present
WIS International  January 2012 - Present
J.T  July 2011 - January 2012
USSC  January 2009 - January 2010
Health Care Service Corporation  January 2006 - January 2009
Sitel   January 2003 - January 2006
RGIS  January 1999 - January 2003

Skills
10 Key, Computer Maintenance, Customer Service, Phone Skills, Phone Etiquette, Consumer Electronics

Education
Panola College   1996 — 1997

Warren High School Warren, Tx   1992 — 1996

Experience
Best Buy  October 2008 - Present
Sitel   August 2008 - October 2008
Wendys International  October 2007 - June 2008

Skills
Leadership, Management, Customer Satisfaction, Sales, Customer Service, Retail, Technical Support, Finance, Loss Prevention, Merchandising, Inventory Control, Visual Merchandising, Retail Sales, Time Management, Cashiering, Store Operations, Microsoft Office, Microsoft Excel

Education
Owens Community College   2007 — 2015
Associate's degree, Business Administration and Management, General

Experience
Oregon State University UHDS   October 2010 - June 2013
Convergys  January 2007 - August 2007
Sitel   June 2003 - December 2006
Regal Entertainment Group  November 2000 - April 2003

Skills
Project Management, Microsoft Excel, Access Database, Creative Problem Solving, Inventory Management, Data Management, Supervisory Experience, Outstanding..., Conflict Resolution

Education
Oregon State University   2010 — 2013
Bachelor of Science (BS), Business Information Systems

Portland Community College   2008 — 2010
Associate of Applied Science, CIS: Network Administration degree option

Experience
RIDGEVIEW PSYCHIATRIC HOSPITAL AND CENTER, INC.   October 2014 - Present
Sitel   April 2011 - October 2011
Anderson County Courthouse   June 2002 - August 2005

Skills
Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, PowerPoint, Internet Explorer, Access, Fax, Copying, Marketing, Some Accounting, Customer Service, Technical Support, Typing 60+ wpm, Filing paperwork, Appointment Scheduling, Clerical Work, Client Relations, Critical Thinking, Problem Solving, Presentation, Teamwork, Data Analysis, Creating charts and..., Decision Making, Independence, Listening, Managing Stress, Multitasking, Research, Writing Reports, Business plans, Ethical Decision Making, Multi-line Phone, Positivity, Empathy, Legal processes, Organization Skills

Education
Roane State Community College   2012 — 2014
Associates, Business management

Roane State Community College   2012 — 2014
Associate's degree, Business Management, 3.3 GPA

Experience
Sitel   February 2012 - July 2012
Accedo Technologies   July 2011 - February 2012
Subway  January 2009 - November 2010

Skills
Servicio de atención al..., Trabajo en equipo, Centro de llamadas, Dirección y desarrollo..., Entrenamiento, Selección de personal, Liderazgo, Gestión del rendimiento..., Satisfacción del cliente, Social Skills, Social Studies, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, CPR Certified, First Aid, Customer Service

Education
Riverside City College   2012 — 2015
Associate's Degree, Social and Behavioral Studies

American Nicaraguan School   2009 — 2011
High School, Social and Behavioral Studies