Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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Sitel Employees
Employee
Years
Job
Industry
Douglas Plácido Douglas Plácido's Sitel Experience January 2002 - February 2013
Job Financial Analyst in Cox Communications
Industry Telecommunications
Experience
Cox Communications April 2014 - Present
Cable Onda January 2014 - April 2014
Global International March 2013 - November 2013
Sitel January 2002 - February 2013
Cable & Wireless Panama January 2000 - January 2002
Skills
Microsoft Office, Kronos, Kronos Timekeeping, Matrix Management, Crystal Reports, Custom CMS Development, CMS, IEX, IEX Total View, Siebel, Intranet, Microsoft Excel, PowerPoint, Microsoft Word, Access, Liderazgo de equipos, Servicio de atención al..., Telecomunicaciones, Planificación..., Negociación, Centro de llamadas, Administración y..., Dirección y desarrollo..., Cambio organizacional, Satisfacción del cliente, Gestión de proyectos, Indicadores clave de...
Education
College of Southern Nevada 2014 — 2014
Licentiate degree, Enseñanza de inglés como lengua extranjera
Universidad de Panamá 1995 — 2000
Licenciado, Administracion de Empresas con Enfasis en Finanzas, 2.86
Cox Communications April 2014 - Present
Cable Onda January 2014 - April 2014
Global International March 2013 - November 2013
Sitel January 2002 - February 2013
Cable & Wireless Panama January 2000 - January 2002
Skills
Microsoft Office, Kronos, Kronos Timekeeping, Matrix Management, Crystal Reports, Custom CMS Development, CMS, IEX, IEX Total View, Siebel, Intranet, Microsoft Excel, PowerPoint, Microsoft Word, Access, Liderazgo de equipos, Servicio de atención al..., Telecomunicaciones, Planificación..., Negociación, Centro de llamadas, Administración y..., Dirección y desarrollo..., Cambio organizacional, Satisfacción del cliente, Gestión de proyectos, Indicadores clave de...
Education
College of Southern Nevada 2014 — 2014
Licentiate degree, Enseñanza de inglés como lengua extranjera
Universidad de Panamá 1995 — 2000
Licenciado, Administracion de Empresas con Enfasis en Finanzas, 2.86
Trina Casey Trina Casey's Sitel Experience 2000 - 2002
Job Client Relations and Project Manager for Holistic Practice Management
Industry Management Consulting
Experience
HPM July 2009 - Present
OESL January 2009 - Present
LSI English Schools (San Diego, CA) English First (Jakarta, Indonesia) ILS (Milan, Italy) February 2006 - May 2009
Randstad HR Solutions September 2004 - September 2005
Target September 2003 - September 2004
Kforce February 2003 - September 2003
TriStaff October 2002 - February 2003
Sitel 2000 - 2002
FedEx Express January 1992 - June 2000
Skills
Management, Public Speaking, Program Management, Strategic Planning, Team Building, Marketing Strategy, New Business Development, Online Marketing, Retail, Social Media, Sales Management, Screening Resumes, Project Management, Go-to-market Strategy, Microsoft SQL Server, Cloud Computing, Apple, Brand Development, Brand Management, Employee Benefits, Customer Service, Compliance, Classroom, E-Learning, Flash, Managerial Finance, Google Analytics, HR Policies, HIPAA, ISO, International Sales, Invoicing, Key Account Management, Key Account Development, Key Performance..., Knowledge Management, Mac, Network Administration, Negotiation, Outsourcing, Office Management, OS X, PowerPoint, PMP, Psychotherapy, QuickBooks, Quality Assurance, Quality Management, R&D, Tutoring
Education
Concordia University 1999 — 2001
BA, Business
Southwestern College 1993 — 1994
Business Administration and Management, General
San Diego Mesa College 1992 — 1994
Associate of Arts (A.A.), Business, 3.8
HPM July 2009 - Present
OESL January 2009 - Present
LSI English Schools (San Diego, CA) English First (Jakarta, Indonesia) ILS (Milan, Italy) February 2006 - May 2009
Randstad HR Solutions September 2004 - September 2005
Target September 2003 - September 2004
Kforce February 2003 - September 2003
TriStaff October 2002 - February 2003
Sitel 2000 - 2002
FedEx Express January 1992 - June 2000
Skills
Management, Public Speaking, Program Management, Strategic Planning, Team Building, Marketing Strategy, New Business Development, Online Marketing, Retail, Social Media, Sales Management, Screening Resumes, Project Management, Go-to-market Strategy, Microsoft SQL Server, Cloud Computing, Apple, Brand Development, Brand Management, Employee Benefits, Customer Service, Compliance, Classroom, E-Learning, Flash, Managerial Finance, Google Analytics, HR Policies, HIPAA, ISO, International Sales, Invoicing, Key Account Management, Key Account Development, Key Performance..., Knowledge Management, Mac, Network Administration, Negotiation, Outsourcing, Office Management, OS X, PowerPoint, PMP, Psychotherapy, QuickBooks, Quality Assurance, Quality Management, R&D, Tutoring
Education
Concordia University 1999 — 2001
BA, Business
Southwestern College 1993 — 1994
Business Administration and Management, General
San Diego Mesa College 1992 — 1994
Associate of Arts (A.A.), Business, 3.8
Nicholas Burr Nicholas Burr's Sitel Experience August 1999 - November 2008
Job Engineer
Industry Computer & Network Security
Experience
Available NOC EngineerSwitchMarch 2013 - September 2013
Clearwire January 2009 - December 2009
Sitel August 1999 - November 2008
Skills
Customer Service, Troubleshooting, Typing, Sales, Tier 2 Management, Employee Training, Active Directory, Data Entry, Windows XP, Training, Windows, Technical Support, Telecommunications
Education
College of Southern Nevada
Available NOC EngineerSwitchMarch 2013 - September 2013
Clearwire January 2009 - December 2009
Sitel August 1999 - November 2008
Skills
Customer Service, Troubleshooting, Typing, Sales, Tier 2 Management, Employee Training, Active Directory, Data Entry, Windows XP, Training, Windows, Technical Support, Telecommunications
Education
College of Southern Nevada
Malik Edwards Malik Edwards's Sitel Experience October 2013 - Present
Job Verizon Wireless Sales Rep
Industry Wireless
Experience
Sitel October 2013 - Present
AVI Fresh April 2013 - October 2013
United States Postal Service (UPS) November 2011 - February 2013
Skills
Customer Service, Teamwork, Leadership, Sports, Coaching, Team Leadership, Social Networking, Sales, Team Building, Inventory Management, Retail, Customer Satisfaction, Time Management, Food, Merchandising, Online Marketing, Call Centers
Education
Corning Community College 2012 — 2014
Sitel October 2013 - Present
AVI Fresh April 2013 - October 2013
United States Postal Service (UPS) November 2011 - February 2013
Skills
Customer Service, Teamwork, Leadership, Sports, Coaching, Team Leadership, Social Networking, Sales, Team Building, Inventory Management, Retail, Customer Satisfaction, Time Management, Food, Merchandising, Online Marketing, Call Centers
Education
Corning Community College 2012 — 2014
Nadia Holmes Nadia Holmes's Sitel Experience May 1997 - January 1998
Job Office Manager of Miracle Taxes
Industry Information Technology and Services
Experience
Miracle Taxes and Catering for all occasions January 2013 - Present
Denvalj 2005 - Present
Simon Property Group November 2014 - December 2014
First Choice Home Health June 2013 - November 2013
Agape Learning Center January 1998 - December 2012
Harris's Entertainment Center May 1998 - August 1999
Sitel May 1997 - January 1998
Skills
Office Equipment, Customer-focused Service, Customer Relations, Customer Satisfaction, Microsoft Office, Customer Service, Front Office, Office Administration, Office Management, Telecommunications, Teamwork, Telephone Skills, Team Building, Management, Social Networking, Time Management, Event Planning, Training, Team Leadership, Public Speaking, Marketing, Leadership, Social Media, Strategic Planning
Education
Ultimate Medical Academy 2014 — 2016
Associate's degree, Medical Billing and Coding
Concorde Career College-Memphis 2003 — 2004
Certification, Massage Therapy/Therapeutic Massage
Southwest Tennessee Community College 1997 — 1998
Bioengineering and Biomedical Engineering
Miracle Taxes and Catering for all occasions January 2013 - Present
Denvalj 2005 - Present
Simon Property Group November 2014 - December 2014
First Choice Home Health June 2013 - November 2013
Agape Learning Center January 1998 - December 2012
Harris's Entertainment Center May 1998 - August 1999
Sitel May 1997 - January 1998
Skills
Office Equipment, Customer-focused Service, Customer Relations, Customer Satisfaction, Microsoft Office, Customer Service, Front Office, Office Administration, Office Management, Telecommunications, Teamwork, Telephone Skills, Team Building, Management, Social Networking, Time Management, Event Planning, Training, Team Leadership, Public Speaking, Marketing, Leadership, Social Media, Strategic Planning
Education
Ultimate Medical Academy 2014 — 2016
Associate's degree, Medical Billing and Coding
Concorde Career College-Memphis 2003 — 2004
Certification, Massage Therapy/Therapeutic Massage
Southwest Tennessee Community College 1997 — 1998
Bioengineering and Biomedical Engineering
Shawn Chamberlain Shawn Chamberlain's Sitel Experience March 2006 - June 2008
Job Communication/Navigation Specialist at United States Air Force
Industry Defense & Space
Experience
United States Air Force July 2008 - Present
Sitel March 2006 - June 2008
Skills
Avionics, Electrical..., Electro-mechanical, Learning Quickly, Critical Thinking, Troubleshooting, Deductive Reasoning, Electronics, Consumer Electronics, Workflow, Maintenance, SATCOM, Security Clearance, Military, Information Assurance, Soldering, Schematic, RF, Aircraft, Aerospace, Military Operations, Military Experience, DoD, Air Force, Defense, Test Equipment, Aviation, Aircraft Maintenance, Radar, Customer Service
Education
Community College of the Air Force
United States Air Force July 2008 - Present
Sitel March 2006 - June 2008
Skills
Avionics, Electrical..., Electro-mechanical, Learning Quickly, Critical Thinking, Troubleshooting, Deductive Reasoning, Electronics, Consumer Electronics, Workflow, Maintenance, SATCOM, Security Clearance, Military, Information Assurance, Soldering, Schematic, RF, Aircraft, Aerospace, Military Operations, Military Experience, DoD, Air Force, Defense, Test Equipment, Aviation, Aircraft Maintenance, Radar, Customer Service
Education
Community College of the Air Force
Shunkita Zuniga Shunkita Zuniga's Sitel Experience October 2006 - March 2008
Job Specimen Accessioner at LabCorp
Industry Hospital & Health Care
Experience
LabCorp June 2013 - Present
Kelly Services/US Bank March 2008 - November 2008
Sitel October 2006 - March 2008
Skills
Administrative and..., Data Entry, Customer Service, IP PBX, Ten Key, Medical Terminology, Medicaid, Medicare, Medical Coding, Medical Records
Education
Concorde Career College-Memphis 2005 — 2005
Medical Diploma, Medical Office Professional
Melrose High 1999 — 2002
LabCorp June 2013 - Present
Kelly Services/US Bank March 2008 - November 2008
Sitel October 2006 - March 2008
Skills
Administrative and..., Data Entry, Customer Service, IP PBX, Ten Key, Medical Terminology, Medicaid, Medicare, Medical Coding, Medical Records
Education
Concorde Career College-Memphis 2005 — 2005
Medical Diploma, Medical Office Professional
Melrose High 1999 — 2002
Gretchen Canfield Gretchen Canfield's Sitel Experience 2011 - 2012
Job Lab Technician at Corning Incorporated
Industry Glass, Ceramics & Concrete
Experience
Corning Incorporated May 2012 - Present
Sitel 2011 - 2012
Wegmans Food Markets 2006 - 2008
Skills
Microsoft Excel, Microsoft Office, Google Docs
Education
Keuka College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Corning Community College 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Mathematics and Science
Corning Incorporated May 2012 - Present
Sitel 2011 - 2012
Wegmans Food Markets 2006 - 2008
Skills
Microsoft Excel, Microsoft Office, Google Docs
Education
Keuka College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Corning Community College 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Mathematics and Science
Mezzie Ochoa Kellogg, M. Ed.'s Sitel Experience December 2000 - August 2005
Job Highly qualified ELAR educator at Responsive Education Solutions
Industry Primary/Secondary Education
Experience
Responsive Education Solutions October 2013 - July 2015
Pflugerville ISD August 2013 - October 2013
Austin Independent School District March 2011 - May 2013
Manor Independent School District October 2011 - December 2011
Austin Independent School District January 2011 - May 2011
Manor Independent School District January 2010 - May 2010
PRC LLC August 2006 - September 2007
Classic Soft Trim May 2006 - August 2006
Apple August 2005 - January 2006
Sitel December 2000 - August 2005
Skills
Curriculum Design, Academic Writing, Reading Comprehension, Reading Intervention, Microsoft Office, Classroom Management, Teaching, Customer Service, Customer Satisfaction, Call Center, PowerPoint, Research, Leadership, Instructional Design, Creative Writing
Education
Concordia University-Portland 2013 — 2014
Master of Education (M.Ed.), Curriculum & Instruction, Teaching English as a Second or Foreign Language/ESL Language Instructor, 8-12
Huston-Tillotson University 2009 — 2011
Bachelor of Arts (B.A.), English Language Arts and Reading
Responsive Education Solutions October 2013 - July 2015
Pflugerville ISD August 2013 - October 2013
Austin Independent School District March 2011 - May 2013
Manor Independent School District October 2011 - December 2011
Austin Independent School District January 2011 - May 2011
Manor Independent School District January 2010 - May 2010
PRC LLC August 2006 - September 2007
Classic Soft Trim May 2006 - August 2006
Apple August 2005 - January 2006
Sitel December 2000 - August 2005
Skills
Curriculum Design, Academic Writing, Reading Comprehension, Reading Intervention, Microsoft Office, Classroom Management, Teaching, Customer Service, Customer Satisfaction, Call Center, PowerPoint, Research, Leadership, Instructional Design, Creative Writing
Education
Concordia University-Portland 2013 — 2014
Master of Education (M.Ed.), Curriculum & Instruction, Teaching English as a Second or Foreign Language/ESL Language Instructor, 8-12
Huston-Tillotson University 2009 — 2011
Bachelor of Arts (B.A.), English Language Arts and Reading
Michelle Bainbridge's Sitel Experience February 2003 - December 2008
Job Customer Support Representative at exactEarth Ltd
Industry Information Technology and Services
Experience
exactEarth Ltd May 2013 - Present
exactEarth Ltd February 2012 - Present
Descartes Systems Group November 2010 - May 2013
Arvato Digital Services March 2010 - May 2010
CenterBeam December 2008 - January 2010
Sitel February 2003 - December 2008
Skills
Windows 7, Active Directory, Troubleshooting, BMC Remedy, Windows Server, XP, Network Administration, Firewalls, IT Operations, Microsoft SQL Server, Servers, Technical Support, Microsoft Exchange, ITIL, System Administration, IT Management, VMware, Help Desk Support, Virtualization, Computer Hardware, Operating Systems, Blackberry, DNS, Software Installation, System Deployment, Blackberry Enterprise...
Education
Conestoga College 2011 — 2011
Network Administration Systems Engineering, Network Administration Systems Engineering
Conestoga College 2011 — 2011
New Brunswick Community College 1994 — 1996
Certificate, Office Technology
exactEarth Ltd May 2013 - Present
exactEarth Ltd February 2012 - Present
Descartes Systems Group November 2010 - May 2013
Arvato Digital Services March 2010 - May 2010
CenterBeam December 2008 - January 2010
Sitel February 2003 - December 2008
Skills
Windows 7, Active Directory, Troubleshooting, BMC Remedy, Windows Server, XP, Network Administration, Firewalls, IT Operations, Microsoft SQL Server, Servers, Technical Support, Microsoft Exchange, ITIL, System Administration, IT Management, VMware, Help Desk Support, Virtualization, Computer Hardware, Operating Systems, Blackberry, DNS, Software Installation, System Deployment, Blackberry Enterprise...
Education
Conestoga College 2011 — 2011
Network Administration Systems Engineering, Network Administration Systems Engineering
Conestoga College 2011 — 2011
New Brunswick Community College 1994 — 1996
Certificate, Office Technology
Tonya Cragg Tonya Cragg's Sitel Experience February 2008 - October 2008
Job Homemaker at Tonya's Home
Industry Internet
Experience
Tonya's Home October 2008 - Present
Sitel February 2008 - October 2008
OPEN MRI July 2007 - November 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Social Media, Microsoft Word, PowerPoint, Photoshop, HTML, Social Networking, Research, Sales, Online Advertising, Outlook, Data Entry, Windows, Blogging, Web Design, Editing, Social Media Marketing, Public Speaking
Education
Corning Community College 2002 — 2003
GED, some college credits
Corning-Painted Post West High School 1993 — 1996
Certificate, Electronic Office Procedures
Tonya's Home October 2008 - Present
Sitel February 2008 - October 2008
OPEN MRI July 2007 - November 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Social Media, Microsoft Word, PowerPoint, Photoshop, HTML, Social Networking, Research, Sales, Online Advertising, Outlook, Data Entry, Windows, Blogging, Web Design, Editing, Social Media Marketing, Public Speaking
Education
Corning Community College 2002 — 2003
GED, some college credits
Corning-Painted Post West High School 1993 — 1996
Certificate, Electronic Office Procedures
Kami Gossard Kami Gossard's Sitel Experience April 2005 - September 2007
Job ASCSN Student Government Henderson Senator at College of Southern Nevada
Industry Retail
Experience
College of Southern Nevada 2012 - Present
Deseret Industries 2009 - 2011
jcpenney October 2007 - November 2007
Sitel April 2005 - September 2007
Skills
Merchandising, Retail Sales, Inventory Management, Loss Prevention, Inventory Control, Customer Satisfaction
Education
College of Southern Nevada 2009 — 2016
Associate of Arts (A.A.), Creative Writing and Journaliism
Basic High School 1999 — 2003
High School Dipolma, General Studies
College of Southern Nevada 2012 - Present
Deseret Industries 2009 - 2011
jcpenney October 2007 - November 2007
Sitel April 2005 - September 2007
Skills
Merchandising, Retail Sales, Inventory Management, Loss Prevention, Inventory Control, Customer Satisfaction
Education
College of Southern Nevada 2009 — 2016
Associate of Arts (A.A.), Creative Writing and Journaliism
Basic High School 1999 — 2003
High School Dipolma, General Studies
Emery Spencer's Sitel Experience August 2008 - August 2010
Job Experienced Aviation Quality Control Manager and Inspector
Industry Aviation & Aerospace
Experience
XCOR Aerospace May 2015 - Present
TRACE Engines LP August 2013 - September 2014
L-3 Communications July 2012 - October 2012
Kay and Associates, Inc. August 2010 - April 2012
Primerica December 2008 - March 2011
Sitel August 2008 - August 2010
Oreck Vacuums September 2007 - November 2007
Atlantic Group April 2007 - June 2007
Sikorsky Support Services Inc./ Bonham Technologies August 2006 - February 2007
West Star Autoplex February 2006 - May 2006
Skills
Quality Assurance, Quality Control, Manufacturing, Technical Writing, Customer Service, Management, Quality Management, ISO, Process Improvement, Engineering, Aircraft Maintenance, Aircraft, Microsoft Office, Military, Program Management, Aviation, Aerospace, Security Clearance, Helicopters
Education
Colorado Technical University 2015 — 2017
Bachelors in Science and Business Administration, Business, Management, Marketing, and Related Support Services
Aero Tech 2013 — 2013
A&P Certification, Aviation
Kaplan University Midland, Texas 2007 — 2008
Diploma, Computer Business Systems Program
Motorcycle Mechanics Institute 1991 — 1993
Suzuki Factory Certified, Motorcycle Maintenance and Repair Technology/Technician
XCOR Aerospace May 2015 - Present
TRACE Engines LP August 2013 - September 2014
L-3 Communications July 2012 - October 2012
Kay and Associates, Inc. August 2010 - April 2012
Primerica December 2008 - March 2011
Sitel August 2008 - August 2010
Oreck Vacuums September 2007 - November 2007
Atlantic Group April 2007 - June 2007
Sikorsky Support Services Inc./ Bonham Technologies August 2006 - February 2007
West Star Autoplex February 2006 - May 2006
Skills
Quality Assurance, Quality Control, Manufacturing, Technical Writing, Customer Service, Management, Quality Management, ISO, Process Improvement, Engineering, Aircraft Maintenance, Aircraft, Microsoft Office, Military, Program Management, Aviation, Aerospace, Security Clearance, Helicopters
Education
Colorado Technical University 2015 — 2017
Bachelors in Science and Business Administration, Business, Management, Marketing, and Related Support Services
Aero Tech 2013 — 2013
A&P Certification, Aviation
Kaplan University Midland, Texas 2007 — 2008
Diploma, Computer Business Systems Program
Motorcycle Mechanics Institute 1991 — 1993
Suzuki Factory Certified, Motorcycle Maintenance and Repair Technology/Technician
Monica larto Monica larto's Sitel Experience April 2014 - Present
Job
Industry Banking
Experience
Sitel April 2014 - Present
Education
Colorado Technical University 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services, Senior
Sitel April 2014 - Present
Education
Colorado Technical University 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services, Senior
Joshua Wesneski Joshua Wesneski's Sitel Experience June 2008 - August 2008
Job Clerk at Federal Judiciary
Industry Law Practice
Experience
Federal Judiciary September 2015 - Present
Paul, Weiss, Rifkind, Wharton & Garrison LLP September 2014 - August 2015
Cornell Law Review February 2013 - February 2014
Paul, Weiss, Rifkind, Wharton & Garrison LLP May 2013 - July 2013
Patrolmen's Benevolent Association May 2012 - August 2012
Gap Inc./Old Navy June 2009 - October 2011
Self-employed June 2009 - September 2011
Newcastle Public Schools July 2009 - May 2011
Sitel June 2008 - August 2008
Skills
Leadership, Microsoft Office, Music, Research, Percussion, Customer Service, Mac, Editing, Legal Research, Legal Writing, Public Speaking, Westlaw, Lexis, Microsoft Excel, Management
Education
Cornell Law School 2011 — 2014
Juris Doctor (J.D.)
University of Oklahoma 2007 — 2011
Bachelor of Arts, English
Federal Judiciary September 2015 - Present
Paul, Weiss, Rifkind, Wharton & Garrison LLP September 2014 - August 2015
Cornell Law Review February 2013 - February 2014
Paul, Weiss, Rifkind, Wharton & Garrison LLP May 2013 - July 2013
Patrolmen's Benevolent Association May 2012 - August 2012
Gap Inc./Old Navy June 2009 - October 2011
Self-employed June 2009 - September 2011
Newcastle Public Schools July 2009 - May 2011
Sitel June 2008 - August 2008
Skills
Leadership, Microsoft Office, Music, Research, Percussion, Customer Service, Mac, Editing, Legal Research, Legal Writing, Public Speaking, Westlaw, Lexis, Microsoft Excel, Management
Education
Cornell Law School 2011 — 2014
Juris Doctor (J.D.)
University of Oklahoma 2007 — 2011
Bachelor of Arts, English
Isha Bhattacharya Isha Bhattacharya's Sitel Experience January 2007 - February 2008
Job Experienced Human Resource professional
Industry Human Resources
Experience
Cummins Inc. May 2012 - August 2012
Teachers College, Columbia University August 2011 - December 2011
NYU Langone Medical Center June 2011 - August 2011
Ma Foi Randstad February 2008 - February 2009
Sitel January 2007 - February 2008
Ma Foi Randstad May 2004 - June 2005
Education
Columbia University in the City of New York 2010 — 2012
Masters
BIMM 2005 — 2007
Master of Business Administration (MBA)
Cummins Inc. May 2012 - August 2012
Teachers College, Columbia University August 2011 - December 2011
NYU Langone Medical Center June 2011 - August 2011
Ma Foi Randstad February 2008 - February 2009
Sitel January 2007 - February 2008
Ma Foi Randstad May 2004 - June 2005
Education
Columbia University in the City of New York 2010 — 2012
Masters
BIMM 2005 — 2007
Master of Business Administration (MBA)
Alex Ober Alex Ober's Sitel Experience March 2010 - May 2010
Job Private First Class at US Army
Industry Consumer Services
Experience
US Army July 2012 - Present
Padres Pizza Parlor August 2012 - December 2014
NAPA AUTO PARTS May 2014 - August 2014
Days Inn April 2012 - July 2012
Byrne Dairy May 2011 - April 2012
Old World Cafe and Ice Cream August 2010 - January 2011
Sitel March 2010 - May 2010
Skills
Troubleshooting, Electronics, Information Technology, Databases, Customer Service, Communication, Documentation
Education
Corning Community College 2008 — 2015
Associate's Degree, LAS: Humanities and Social Science (Communications/Humanities)
US Army July 2012 - Present
Padres Pizza Parlor August 2012 - December 2014
NAPA AUTO PARTS May 2014 - August 2014
Days Inn April 2012 - July 2012
Byrne Dairy May 2011 - April 2012
Old World Cafe and Ice Cream August 2010 - January 2011
Sitel March 2010 - May 2010
Skills
Troubleshooting, Electronics, Information Technology, Databases, Customer Service, Communication, Documentation
Education
Corning Community College 2008 — 2015
Associate's Degree, LAS: Humanities and Social Science (Communications/Humanities)
Erica Kinch's Sitel Experience May 2013 - March 2014
Job Sales
Industry Retail
Experience
DICK'S Sporting Goods August 2014 - Present
Sitel May 2013 - March 2014
The Salvation Army October 2012 - May 2013
The Children's Place June 2012 - September 2012
Sitel 2012 - 2012
Toys R Us September 2010 - January 2011
Skills
Retail, Customer Service, Sales, Inventory Management, Time Management, Filing, Social Services, Communication, Writing, Microsoft Office, Windows, Self-driven, Project Planning, Children, People Skills, Always Willing to Learn, Team-oriented, Flexibility, Interpersonal Skill, Typing, Philanthropy, Strategic Thinking, Highly resourceful, Organization &..., Initiation, Tutoring, Teamwork, Data Entry, PowerPoint, Community Service, Microsoft Word, Fundraising, Social Networking, Youth Mentoring, Critical Thinking, Phone Etiquette, Goal Oriented, Oral, Customer Satisfaction, Adaptation, Social Skills, Administrative..., Youth Work, Telephone Skills, Accountability, Office Management, Youth Leadership
Education
Corning Community College
N/A, Liberal Arts and Sciences, General Studies and Humanities
DICK'S Sporting Goods August 2014 - Present
Sitel May 2013 - March 2014
The Salvation Army October 2012 - May 2013
The Children's Place June 2012 - September 2012
Sitel 2012 - 2012
Toys R Us September 2010 - January 2011
Skills
Retail, Customer Service, Sales, Inventory Management, Time Management, Filing, Social Services, Communication, Writing, Microsoft Office, Windows, Self-driven, Project Planning, Children, People Skills, Always Willing to Learn, Team-oriented, Flexibility, Interpersonal Skill, Typing, Philanthropy, Strategic Thinking, Highly resourceful, Organization &..., Initiation, Tutoring, Teamwork, Data Entry, PowerPoint, Community Service, Microsoft Word, Fundraising, Social Networking, Youth Mentoring, Critical Thinking, Phone Etiquette, Goal Oriented, Oral, Customer Satisfaction, Adaptation, Social Skills, Administrative..., Youth Work, Telephone Skills, Accountability, Office Management, Youth Leadership
Education
Corning Community College
N/A, Liberal Arts and Sciences, General Studies and Humanities
Chad Millette Chad Millette's Sitel Experience December 2012 - Present
Job Supervisor//AAA Dispatch at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel December 2012 - Present
Devcon Security January 2012 - December 2012
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. February 2011 - June 2011
Skills
Outlook, Microsoft Excel, PowerPoint, Microsoft Word
Education
University of Phoenix 2012 — 2013
Associate's degree, Business Administration and Management, General
College of Southern Nevada 2009 — 2009
Sitel December 2012 - Present
Devcon Security January 2012 - December 2012
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. February 2011 - June 2011
Skills
Outlook, Microsoft Excel, PowerPoint, Microsoft Word
Education
University of Phoenix 2012 — 2013
Associate's degree, Business Administration and Management, General
College of Southern Nevada 2009 — 2009
Judy Kadid's Sitel Experience 1998 - 1999
Job Translator and teacher searching for new opportunities
Industry Education Management
Experience
English Time 2003 - 2013
Symbol Mattress and Eb2i Solutions Inc. 2001 - 2002
Sitel 1998 - 1999
Aloette Cosmetics 1996 - 1998
Skills
Éloquence, Esprit d'équipe, Dynamique, Entregent, Patiente, Microsoft Word, Microsoft Excel, Capacité d’écoute, Curiosité intellectuelle, Ouverture d’esprit, English, Editing, Microsoft Office, Research, Public Speaking, Teaching, ESL, Writing, Translation, Tutoring
Education
Concordia University 1998 — 2002
Bachelor of Arts (BA)
English Time 2003 - 2013
Symbol Mattress and Eb2i Solutions Inc. 2001 - 2002
Sitel 1998 - 1999
Aloette Cosmetics 1996 - 1998
Skills
Éloquence, Esprit d'équipe, Dynamique, Entregent, Patiente, Microsoft Word, Microsoft Excel, Capacité d’écoute, Curiosité intellectuelle, Ouverture d’esprit, English, Editing, Microsoft Office, Research, Public Speaking, Teaching, ESL, Writing, Translation, Tutoring
Education
Concordia University 1998 — 2002
Bachelor of Arts (BA)
Brandon Pierson's Sitel Experience February 2009 - September 2009
Job Administrative Technician at Corning Incorporated
Industry Glass, Ceramics & Concrete
Experience
Corning Incorporated August 2014 - Present
Corning Incorporated August 2014 - Present
Kraft Foods Group December 2013 - August 2014
World Kitchen, LLC October 2010 - July 2012
Macy's 2009 - 2010
Sitel February 2009 - September 2009
Freelance / Private customer 2008 - 2009
Corning Community College 2005 - 2008
Skills
Photoshop, Manufacturing, Data Analysis, Microsoft Office, Leadership, Research, Product Development, Fitness, Continuous Improvement, Marketing, Social Media, Quality Assurance, Team Leadership, Food Industry, Food Safety, Project Management, Marketing Strategy, Retail
Education
Corning Community College 2005 — 2007
Associate's degree, Liberal Arts: Computer Science
Corning Incorporated August 2014 - Present
Corning Incorporated August 2014 - Present
Kraft Foods Group December 2013 - August 2014
World Kitchen, LLC October 2010 - July 2012
Macy's 2009 - 2010
Sitel February 2009 - September 2009
Freelance / Private customer 2008 - 2009
Corning Community College 2005 - 2008
Skills
Photoshop, Manufacturing, Data Analysis, Microsoft Office, Leadership, Research, Product Development, Fitness, Continuous Improvement, Marketing, Social Media, Quality Assurance, Team Leadership, Food Industry, Food Safety, Project Management, Marketing Strategy, Retail
Education
Corning Community College 2005 — 2007
Associate's degree, Liberal Arts: Computer Science
Amanda Burdick Amanda Burdick's Sitel Experience October 2008 - November 2009
Job Lead Event Specialist at CROSSMARK
Industry Marketing and Advertising
Experience
CROSSMARK March 2013 - Present
Independent Contractor February 2011 - May 2013
Sitel October 2008 - November 2009
Doffermyre Shields Canfield & Knowles, LLC March 2007 - September 2008
Skills
Public Relations, Receptionist Duties, Calendar Management and..., Client Billing, Meeting Coordination..., Event Planning, Event Management, Switch-board Operation, Filing (paper and..., Editing, Public Speaking, Marketing Communications, Social Media Marketing, Customer Service, Social Media, Social Networking, Microsoft Office, PowerPoint, Facebook, Microsoft Excel
Education
Keuka College 2010 — 2013
Bachelor's degree, Organizational Management, 3.82 GPA
Corning Community College 2002 — 2004
Associate of Arts (A.A.), Psychology
CROSSMARK March 2013 - Present
Independent Contractor February 2011 - May 2013
Sitel October 2008 - November 2009
Doffermyre Shields Canfield & Knowles, LLC March 2007 - September 2008
Skills
Public Relations, Receptionist Duties, Calendar Management and..., Client Billing, Meeting Coordination..., Event Planning, Event Management, Switch-board Operation, Filing (paper and..., Editing, Public Speaking, Marketing Communications, Social Media Marketing, Customer Service, Social Media, Social Networking, Microsoft Office, PowerPoint, Facebook, Microsoft Excel
Education
Keuka College 2010 — 2013
Bachelor's degree, Organizational Management, 3.82 GPA
Corning Community College 2002 — 2004
Associate of Arts (A.A.), Psychology
Chris Ramoutar, MBA Chris Ramoutar, MBA's Sitel Experience 2003 - 2007
Job Sales Director at Momentum Ventures
Industry Management Consulting
Experience
Momentum Ventures September 2014 - Present
Luxury Retreats October 2012 - September 2014
ROCHE ltée, Groupe-conseil April 2010 - October 2012
Gexel Telecommunications September 2007 - April 2010
Sitel 2003 - 2007
Skills
Sales Management, Coaching, Customer Relations, Microsoft Office, Customer Service, Fluent English, French, Team Leadership, People Management, Management, English, Leadership, Teamwork, Call Centers, Change Management, Project Management, Team Management, Operations Management, Microsoft Excel, Microsoft Word, Business Strategy, Strategic Planning, Project Planning, Analysis, Telecommunications, Process Improvement, Sales, Time Management, Budgets, Strategy, Marketing Strategy, PowerPoint, Inside Sales, Marketing, Integrated Marketing..., Human Resources, Team Building, Program Management, New Business Development, Negotiation, Training, Customer Satisfaction, CRM, Business Analysis, Performance Management, Business Development, Market Research, Business Planning, Management Consulting
Education
Concordia University 2009 — 2013
MBA
McGill University 2002 — 2005
B.A., Psychology, minor Economics
Naparima College
Momentum Ventures September 2014 - Present
Luxury Retreats October 2012 - September 2014
ROCHE ltée, Groupe-conseil April 2010 - October 2012
Gexel Telecommunications September 2007 - April 2010
Sitel 2003 - 2007
Skills
Sales Management, Coaching, Customer Relations, Microsoft Office, Customer Service, Fluent English, French, Team Leadership, People Management, Management, English, Leadership, Teamwork, Call Centers, Change Management, Project Management, Team Management, Operations Management, Microsoft Excel, Microsoft Word, Business Strategy, Strategic Planning, Project Planning, Analysis, Telecommunications, Process Improvement, Sales, Time Management, Budgets, Strategy, Marketing Strategy, PowerPoint, Inside Sales, Marketing, Integrated Marketing..., Human Resources, Team Building, Program Management, New Business Development, Negotiation, Training, Customer Satisfaction, CRM, Business Analysis, Performance Management, Business Development, Market Research, Business Planning, Management Consulting
Education
Concordia University 2009 — 2013
MBA
McGill University 2002 — 2005
B.A., Psychology, minor Economics
Naparima College
Jason Mahoney Jason Mahoney's Sitel Experience May 2006 - June 2007
Job Sr. IT Support Specialist at Cumulus Media Inc.
Industry Insurance
Experience
Cumulus Media January 2013 - Present
American Cancer Society (Contract) August 2012 - November 2012
Crawford & Company October 2007 - June 2012
Sitel May 2006 - June 2007
BestBuy March 2006 - October 2006
Skills
Network Security, Information Security, Email Encryption, TLS, Troubleshooting, Internet Troubleshooting, Lotus Notes, RightFax, VPN, McAfee, Citrix, Microsoft office 2003, Microsoft Office 2007, Microsoft Office 2010, Remote Desktop..., Blackberry Enterprise..., iPad, Ricoh, HP Printers, Symantec Endpoint..., Vontu, Adobe Reader, Adobe Flash, Microsoft Outlook 2010, Microsoft Exchange, HP, Office 2010, Outlook, Computer Hardware
Education
Colorado Technical University 2008 — 2010
Master's, Information System Security
Paine College 2002 — 2007
BS, Management Information Systems
Cumulus Media January 2013 - Present
American Cancer Society (Contract) August 2012 - November 2012
Crawford & Company October 2007 - June 2012
Sitel May 2006 - June 2007
BestBuy March 2006 - October 2006
Skills
Network Security, Information Security, Email Encryption, TLS, Troubleshooting, Internet Troubleshooting, Lotus Notes, RightFax, VPN, McAfee, Citrix, Microsoft office 2003, Microsoft Office 2007, Microsoft Office 2010, Remote Desktop..., Blackberry Enterprise..., iPad, Ricoh, HP Printers, Symantec Endpoint..., Vontu, Adobe Reader, Adobe Flash, Microsoft Outlook 2010, Microsoft Exchange, HP, Office 2010, Outlook, Computer Hardware
Education
Colorado Technical University 2008 — 2010
Master's, Information System Security
Paine College 2002 — 2007
BS, Management Information Systems
Pam Turpin Pam Turpin's Sitel Experience November 2004 - March 2007
Job Office Coordinator at Baylor Regional Medical Center Plano
Industry Hospital & Health Care
Experience
Baylor Regional Medical Center - Plano March 2007 - Present
Sitel November 2004 - March 2007
Sitel January 2000 - November 2004
Skills
MS Office Suite, Data Analysis, Invoicing, Meeting Planning, Meeting Management, Presentation Preparation, Group Presentations, Customer Presentations, Training & Development, Staff Training, Training Skills, Call Center, ACD, Team Building, Team Management, Team Coordination, Manage Teams, Time Management, Order Entry
Education
Devry 2008 — 2010
Associate of Science (A.S.), RHIT
Collin County Community College 2006 — 2009
worked on my A.S., coding and RHIT
Baylor Regional Medical Center - Plano March 2007 - Present
Sitel November 2004 - March 2007
Sitel January 2000 - November 2004
Skills
MS Office Suite, Data Analysis, Invoicing, Meeting Planning, Meeting Management, Presentation Preparation, Group Presentations, Customer Presentations, Training & Development, Staff Training, Training Skills, Call Center, ACD, Team Building, Team Management, Team Coordination, Manage Teams, Time Management, Order Entry
Education
Devry 2008 — 2010
Associate of Science (A.S.), RHIT
Collin County Community College 2006 — 2009
worked on my A.S., coding and RHIT
Richard Holm Richard Holm's Sitel Experience 2001 - 2004
Job Director of Business Development at Priority Data
Industry Outsourcing/Offshoring
Experience
Priority Data February 2015 - Present
LiveOps February 2014 - October 2014
EPIC Connections May 2013 - February 2014
CoSentry May 2012 - April 2013
Support Services Group February 2007 - July 2012
InterMedia Marketing Solutions December 2005 - February 2007
West Corporation November 2004 - November 2005
Sitel 2001 - 2004
Skills
Collaborative Problem..., Solution Selling, Contract Negotiation, Call Center, Workforce Management, BPO, Outsourcing, Executive Management, Lead Generation, Sales Management, Account Management, Offshoring, B2B, Customer Satisfaction, New Business Development, Professional Services, Process Improvement, Call Centers, SaaS, Salesforce.com, Business Development, Managed Services, Team Building, Customer Experience, Start-ups, Financial Services, Business Process..., Analytics, Contact Centers, Business Transformation, CRM, Consulting, Strategic Partnerships, Sales, Call Center Development, Customer Retention, Telemarketing, Inbound Marketing, Leadership, Strategy, Customer Acquisition, P&L Management
Education
Colorado State University
Bachelor of Science, Political Science
Priority Data February 2015 - Present
LiveOps February 2014 - October 2014
EPIC Connections May 2013 - February 2014
CoSentry May 2012 - April 2013
Support Services Group February 2007 - July 2012
InterMedia Marketing Solutions December 2005 - February 2007
West Corporation November 2004 - November 2005
Sitel 2001 - 2004
Skills
Collaborative Problem..., Solution Selling, Contract Negotiation, Call Center, Workforce Management, BPO, Outsourcing, Executive Management, Lead Generation, Sales Management, Account Management, Offshoring, B2B, Customer Satisfaction, New Business Development, Professional Services, Process Improvement, Call Centers, SaaS, Salesforce.com, Business Development, Managed Services, Team Building, Customer Experience, Start-ups, Financial Services, Business Process..., Analytics, Contact Centers, Business Transformation, CRM, Consulting, Strategic Partnerships, Sales, Call Center Development, Customer Retention, Telemarketing, Inbound Marketing, Leadership, Strategy, Customer Acquisition, P&L Management
Education
Colorado State University
Bachelor of Science, Political Science
Robert Geiger Robert Geiger's Sitel Experience January 2008 - August 2009
Job at
Industry Financial Services
Experience
RBC July 2015 - Present
RBC June 2010 - July 2015
RBC September 2009 - June 2010
Sitel January 2008 - August 2009
Sitel August 2006 - December 2007
Skills
Performance Management, Training Delivery, Coaching, Employee Engagement, Training, Call Center, Talent Management, Employee Training, Onboarding, Customer Service, Call Centers, Team Leadership, Customer Experience, Management, Leadership, Vendor Management, Process Improvement, Project Management, Talent Acquisition, Workshop Facilitation, Team Management, Teamwork, Interviews, Formation
Education
McGill University 2013 — 2015
Graduate Diploma, Management
Concordia University 2003 — 2007
Bachelor of Arts (B.A.), Linguistics
RBC July 2015 - Present
RBC June 2010 - July 2015
RBC September 2009 - June 2010
Sitel January 2008 - August 2009
Sitel August 2006 - December 2007
Skills
Performance Management, Training Delivery, Coaching, Employee Engagement, Training, Call Center, Talent Management, Employee Training, Onboarding, Customer Service, Call Centers, Team Leadership, Customer Experience, Management, Leadership, Vendor Management, Process Improvement, Project Management, Talent Acquisition, Workshop Facilitation, Team Management, Teamwork, Interviews, Formation
Education
McGill University 2013 — 2015
Graduate Diploma, Management
Concordia University 2003 — 2007
Bachelor of Arts (B.A.), Linguistics
Caroline Landry Caroline Landry's Sitel Experience April 2001 - June 2002
Job Spécialiste en financement / Lending Specialist
Industry Financial Services
Experience
BMO December 2012 - Present
Bank of Montreal June 2008 - October 2011
Bank of Montreal March 2006 - June 2008
Bank of Montreal September 2003 - March 2007
Constant America June 2002 - September 2003
Sitel April 2001 - June 2002
Skills
Banking, Economics, Investments, Customer Service, Consumer Finance, Econometrics, Financial Services, Mutual Funds, Management, Credit, Risk Management, Credit Analysis, Retail Banking, Mortgage Lending, Financial Analysis, Loans, Relationship Management, Finance
Education
McGill University 2011 — 2012
Ma, Economics
Concordia University 2007 — 2011
BA, Economics (Honours)
CFA
Passed Level I of the CFA Program
BMO December 2012 - Present
Bank of Montreal June 2008 - October 2011
Bank of Montreal March 2006 - June 2008
Bank of Montreal September 2003 - March 2007
Constant America June 2002 - September 2003
Sitel April 2001 - June 2002
Skills
Banking, Economics, Investments, Customer Service, Consumer Finance, Econometrics, Financial Services, Mutual Funds, Management, Credit, Risk Management, Credit Analysis, Retail Banking, Mortgage Lending, Financial Analysis, Loans, Relationship Management, Finance
Education
McGill University 2011 — 2012
Ma, Economics
Concordia University 2007 — 2011
BA, Economics (Honours)
CFA
Passed Level I of the CFA Program
Beky Ragnetti Beky Ragnetti's Sitel Experience April 2013 - January 2014
Job Collections Specialist at Connect America Medical Alert Company
Industry Computer & Network Security
Experience
Connect America Medical Alert Company May 2014 - Present
Connect America Medical Alert Company March 2014 - Present
Sitel April 2013 - January 2014
TPL Employment (Mcguire Research) April 2013 - June 2013
Best Personnel August 2012 - December 2012
Precision Opinion February 2011 - October 2011
TPL Employment June 2008 - August 2010
ICR Survey Research February 2008 - June 2008
Tec Fab Inc. April 2006 - August 2006
ICR Survey Research July 2004 - October 2005
Skills
Digital Media, Cashiering, Customer Service, Promotions, Bartending, Waitressing, Food Service, Market Research, Technical Support, Data Entry, Customer Satisfaction
Education
Kaplan University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Information Technology
Kaplan Career Institute - Philadelphia 2011 — 2012
Technical Degree, Medical Insurance Coding Specialist/Coder
College of Southern Nevada 2008 — 2010
Associate of Science (A.S.), Computer Science
Sheridan College 2007 — 2007
Associate's degree, Computer Software and Media Applications
Harrisburg Area Community College 2006 — 2007
Associate of Science (A.S.), Computer Science
Connect America Medical Alert Company May 2014 - Present
Connect America Medical Alert Company March 2014 - Present
Sitel April 2013 - January 2014
TPL Employment (Mcguire Research) April 2013 - June 2013
Best Personnel August 2012 - December 2012
Precision Opinion February 2011 - October 2011
TPL Employment June 2008 - August 2010
ICR Survey Research February 2008 - June 2008
Tec Fab Inc. April 2006 - August 2006
ICR Survey Research July 2004 - October 2005
Skills
Digital Media, Cashiering, Customer Service, Promotions, Bartending, Waitressing, Food Service, Market Research, Technical Support, Data Entry, Customer Satisfaction
Education
Kaplan University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Information Technology
Kaplan Career Institute - Philadelphia 2011 — 2012
Technical Degree, Medical Insurance Coding Specialist/Coder
College of Southern Nevada 2008 — 2010
Associate of Science (A.S.), Computer Science
Sheridan College 2007 — 2007
Associate's degree, Computer Software and Media Applications
Harrisburg Area Community College 2006 — 2007
Associate of Science (A.S.), Computer Science
Jamaal Long Jamaal Long's Sitel Experience October 2006 - September 2007
Job
Industry Telecommunications
Experience
Zappos Family of Companies July 2013 - Present
Quiksilver June 2013 - Present
AT&T July 2009 - October 2012
Sitel October 2006 - September 2007
Little Caesars August 2005 - July 2006
Skills
Customer Service, Mac OS, Windows, Typing, 10 Key, Spanish, Data Entry, Operating Systems, Linux, PS3, Xbox 360, Apple OS, Google Maps, Google Apps, Cellular Communications
Education
College of Southern Nevada 2006 — 2013
Associate of Arts (A.A.), Journalism
Eldorado High School 2002 — 2006
High School Diploma, General Studies
Zappos Family of Companies July 2013 - Present
Quiksilver June 2013 - Present
AT&T July 2009 - October 2012
Sitel October 2006 - September 2007
Little Caesars August 2005 - July 2006
Skills
Customer Service, Mac OS, Windows, Typing, 10 Key, Spanish, Data Entry, Operating Systems, Linux, PS3, Xbox 360, Apple OS, Google Maps, Google Apps, Cellular Communications
Education
College of Southern Nevada 2006 — 2013
Associate of Arts (A.A.), Journalism
Eldorado High School 2002 — 2006
High School Diploma, General Studies
Irene Higgins, SPHR, GPHR Irene Higgins, SPHR, GPHR's Sitel Experience June 2000 - December 2005
Job Talent Acquisition Leader at McKesson Specialty Health
Industry Management Consulting
Experience
McKesson January 2014 - Present
Resources Global Professionals October 2012 - January 2014
Waldron February 2012 - October 2012
Planar Systems December 2010 - February 2012
Sanddollar Path, LLC January 2010 - June 2011
Convergys Corporation January 2008 - September 2009
Convergys October 2006 - January 2008
Convergys January 2006 - July 2007
Sitel June 2000 - December 2005
Ball Janik LLP June 1998 - June 2000
Skills
HR Transformation, Organizational..., Project Implementation, Talent Acquisition, Talent Management, Business Process Design, Employee Relations, Performance Management, Leadership Development, HR Consulting, HR Strategy, Organizational..., Vendor Management, Executive Search, SAP HR, MS Project, SharePoint, Visio, Team Leadership, Virtual Teams, Global HR, Project Team Management, Operations Management, Human Resources, Personnel Management, Employee Engagement, Recruiting, Management, Interviews, Sourcing, Leadership, CRM, Process Improvement, Screening, Executive Coaching, Employer Branding, Strategy, Employee Benefits, Hiring, Change Management, Onboarding, Workforce Planning, Succession Planning, Temporary Placement, Business Development, Start-ups, Consulting, Project Management
Education
RGP Professional Development Center 2012 — 2013
Business Administration and Management, General
The George Washington University - School of Business 2010 — 2011
Project Management
Portland State University 1984 — 1986
Certificate in Human Resources Management, Business Administration/Finance Law
Colorado State University
Anthropology
Convergys Professional Development Center
Six Sigma, Global Standards, Ethics & Compliance, Managing cross-cultural and virtual teams
McKesson January 2014 - Present
Resources Global Professionals October 2012 - January 2014
Waldron February 2012 - October 2012
Planar Systems December 2010 - February 2012
Sanddollar Path, LLC January 2010 - June 2011
Convergys Corporation January 2008 - September 2009
Convergys October 2006 - January 2008
Convergys January 2006 - July 2007
Sitel June 2000 - December 2005
Ball Janik LLP June 1998 - June 2000
Skills
HR Transformation, Organizational..., Project Implementation, Talent Acquisition, Talent Management, Business Process Design, Employee Relations, Performance Management, Leadership Development, HR Consulting, HR Strategy, Organizational..., Vendor Management, Executive Search, SAP HR, MS Project, SharePoint, Visio, Team Leadership, Virtual Teams, Global HR, Project Team Management, Operations Management, Human Resources, Personnel Management, Employee Engagement, Recruiting, Management, Interviews, Sourcing, Leadership, CRM, Process Improvement, Screening, Executive Coaching, Employer Branding, Strategy, Employee Benefits, Hiring, Change Management, Onboarding, Workforce Planning, Succession Planning, Temporary Placement, Business Development, Start-ups, Consulting, Project Management
Education
RGP Professional Development Center 2012 — 2013
Business Administration and Management, General
The George Washington University - School of Business 2010 — 2011
Project Management
Portland State University 1984 — 1986
Certificate in Human Resources Management, Business Administration/Finance Law
Colorado State University
Anthropology
Convergys Professional Development Center
Six Sigma, Global Standards, Ethics & Compliance, Managing cross-cultural and virtual teams
Andrew Tisoskey's Sitel Experience 2003 - 2004
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2014 - Present
Convergys January 2011 - December 2013
Convergys 2005 - 2010
Convergys 2003 - 2005
Sitel 2003 - 2004
Sitel 2002 - 2003
Skills
Call Center, Client Services, Operations Management, Coaching, Program Management, Customer Service, People Management, Customer Relations, Change Management, BPO, Customer Satisfaction, Team Management, Telecommunications, Performance Management, Metrics, P&L Management, Quality Management, Quality Assurance, Service Delivery, Mentoring, Team Building, Team Leadership, Outsourcing, Vendor Management, Management, Process Improvement, Call Centers, Training, Leadership, Employee Relations, Workforce Management, Business Analysis, Business Process..., Contact Centers, CRM, Customer Retention, Offshoring, Call Center Development, Cross-functional Team..., Sla, Customer Experience, Recruiting, Project Management, Employee Engagement, Strategic Planning, Strategy
Education
University of North Carolina at Charlotte 2001 — 2004
Business Administration
Community College of Rhode Island 1999 — 2001
Convergys January 2014 - Present
Convergys January 2011 - December 2013
Convergys 2005 - 2010
Convergys 2003 - 2005
Sitel 2003 - 2004
Sitel 2002 - 2003
Skills
Call Center, Client Services, Operations Management, Coaching, Program Management, Customer Service, People Management, Customer Relations, Change Management, BPO, Customer Satisfaction, Team Management, Telecommunications, Performance Management, Metrics, P&L Management, Quality Management, Quality Assurance, Service Delivery, Mentoring, Team Building, Team Leadership, Outsourcing, Vendor Management, Management, Process Improvement, Call Centers, Training, Leadership, Employee Relations, Workforce Management, Business Analysis, Business Process..., Contact Centers, CRM, Customer Retention, Offshoring, Call Center Development, Cross-functional Team..., Sla, Customer Experience, Recruiting, Project Management, Employee Engagement, Strategic Planning, Strategy
Education
University of North Carolina at Charlotte 2001 — 2004
Business Administration
Community College of Rhode Island 1999 — 2001
Suzanne Andrew Suzanne Andrew's Sitel Experience March 1994 - September 1995
Job Owner, Island Massage Therapy
Industry Health, Wellness and Fitness
Experience
Island Massage Therapy September 2013 - Present
Try Thai Yoga Massage and Energy Therapy January 2007 - Present
SMA Solutions August 2001 - Present
AquaCal & AutoPilot Systems September 2004 - January 2007
St Petersburg Times June 2002 - March 2004
American Water Works Association March 1996 - September 2001
Sitel March 1994 - September 1995
The Product Line February 1993 - March 1994
Skills
Social Media Marketing, Social Media, Public Speaking, Social Networking, Small Business, Leadership Development, Team Leadership, Strategic Leadership, Strategic Planning, Business Strategy, Training, Training Delivery, Management Consulting, Coaching, Executive Coaching, Executive Management, Executive Development, Association Management, Non-profits, Non-profit..., Marketing Strategy, Marketing Communications, Marketing Management, Sales, Sales Management, Public Relations, Customer Service, Customer Support, Call Center..., Distribution Center..., Warehouse Management, Telecommunications..., Writing, Presentation Development, Small Business Marketing, Entrepreneurship, Entrepreneurship..., Change Management, Culture Change, Leading Change, Marketing, Management, Nonprofits, Organizational..., Employee Training, Strategy, New Business Development, Account Management, Budgets, Program Management
Education
Colorado State University 1986 — 1990
B.S., Business Administration and Marketing
Bhakti Academe of Intuitive Massage 2007 — 2007
Florida Licensed Massage Therapist - MA 51338, Massage and Energy Work
Lotus Palm - School of Thai Yoga Massage 2007 — 2007
Certified Thai Yoga Massage Therapist, Thai Yoga Massage and Thai Yoga Therapy
Island Massage Therapy September 2013 - Present
Try Thai Yoga Massage and Energy Therapy January 2007 - Present
SMA Solutions August 2001 - Present
AquaCal & AutoPilot Systems September 2004 - January 2007
St Petersburg Times June 2002 - March 2004
American Water Works Association March 1996 - September 2001
Sitel March 1994 - September 1995
The Product Line February 1993 - March 1994
Skills
Social Media Marketing, Social Media, Public Speaking, Social Networking, Small Business, Leadership Development, Team Leadership, Strategic Leadership, Strategic Planning, Business Strategy, Training, Training Delivery, Management Consulting, Coaching, Executive Coaching, Executive Management, Executive Development, Association Management, Non-profits, Non-profit..., Marketing Strategy, Marketing Communications, Marketing Management, Sales, Sales Management, Public Relations, Customer Service, Customer Support, Call Center..., Distribution Center..., Warehouse Management, Telecommunications..., Writing, Presentation Development, Small Business Marketing, Entrepreneurship, Entrepreneurship..., Change Management, Culture Change, Leading Change, Marketing, Management, Nonprofits, Organizational..., Employee Training, Strategy, New Business Development, Account Management, Budgets, Program Management
Education
Colorado State University 1986 — 1990
B.S., Business Administration and Marketing
Bhakti Academe of Intuitive Massage 2007 — 2007
Florida Licensed Massage Therapist - MA 51338, Massage and Energy Work
Lotus Palm - School of Thai Yoga Massage 2007 — 2007
Certified Thai Yoga Massage Therapist, Thai Yoga Massage and Thai Yoga Therapy
Aubrey Woods's Sitel Experience October 2010 - August 2012
Job Student at Community Care College
Industry Hospital & Health Care
Experience
Community Care College April 2014 - Present
Sitel October 2010 - August 2012
Quad/Graphics August 2007 - August 2008
American Red Cross December 1999 - April 2006
Education
Community Care College 2014 — 2015
Central Visual & Performing Arts High School 1994 — 1996
Diploma, Communication and Media Studies
Community Care College April 2014 - Present
Sitel October 2010 - August 2012
Quad/Graphics August 2007 - August 2008
American Red Cross December 1999 - April 2006
Education
Community Care College 2014 — 2015
Central Visual & Performing Arts High School 1994 — 1996
Diploma, Communication and Media Studies
Ida Gibson Ida Gibson's Sitel Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Cameron Andrews Cameron Andrews's Sitel Experience August 2015 - Present
Job Operations Manager Sitel Corporation
Industry Consumer Services
Experience
Sitel August 2015 - Present
Sitel July 2014 - June 2015
Sitel June 2013 - July 2014
Sitel May 2010 - May 2013
Skills
Customer Satisfaction, Customer Service, Coaching, Team Building, Team Management, Process Improvement, Teamwork, Data Entry, Team Leadership, Inventory Management, Management, Sales, Call Centers, Performance Management, Microsoft Excel, PowerPoint, Workforce Management, Microsoft Word, Employee Engagement, Outsourcing, Contact Centers, Sales Management, Forecasting, Employee Relations, BPO, Customer Experience
Education
Corning Community College 2004 — 2006
Sitel August 2015 - Present
Sitel July 2014 - June 2015
Sitel June 2013 - July 2014
Sitel May 2010 - May 2013
Skills
Customer Satisfaction, Customer Service, Coaching, Team Building, Team Management, Process Improvement, Teamwork, Data Entry, Team Leadership, Inventory Management, Management, Sales, Call Centers, Performance Management, Microsoft Excel, PowerPoint, Workforce Management, Microsoft Word, Employee Engagement, Outsourcing, Contact Centers, Sales Management, Forecasting, Employee Relations, BPO, Customer Experience
Education
Corning Community College 2004 — 2006
Theresa Sonoda Theresa Sonoda's Sitel Experience 2012 - Present
Job Writer, Author
Industry Writing and Editing
Experience
Sitel 2012 - Present
DATANAMICS, INC April 2006 - September 2009
Skills
Program Management, Creative Writing, Customer Service, IT Business Management, Editing, Troubleshooting, Blogging, Web Content, Freelance Writing, Security, Public Relations, Change Management, Microsoft Office, Social Media, Training
Education
Hawaii Pacific University 2011 — 2012
Master of Arts (M.A.), Organizational Change, 4.0
Colorado State University-Pueblo
a Bachelor of Science Degree, Business Administration; an; Management
Hawaii Pacific University
Associate of Science Degree, Business Management
Sitel 2012 - Present
DATANAMICS, INC April 2006 - September 2009
Skills
Program Management, Creative Writing, Customer Service, IT Business Management, Editing, Troubleshooting, Blogging, Web Content, Freelance Writing, Security, Public Relations, Change Management, Microsoft Office, Social Media, Training
Education
Hawaii Pacific University 2011 — 2012
Master of Arts (M.A.), Organizational Change, 4.0
Colorado State University-Pueblo
a Bachelor of Science Degree, Business Administration; an; Management
Hawaii Pacific University
Associate of Science Degree, Business Management
Latheres Glover Latheres Glover's Sitel Experience August 2008 - February 2009
Job Recruiter Trainee
Industry Human Resources
Experience
NCO Financial Systems August 2011 - June 2012
Rent A Center August 2009 - August 2010
Sitel August 2008 - February 2009
Skills
Customer Service, Sales, Database Administration, Account Management, Logistics, Business Networking, Management, Clerical Skills, Computers, Windows, Microsoft Office, Data Entry, Managerial Finance, Microsoft Office 2007, Access, PowerPoint, Employee Relations
Education
Colorado Technical University-Online 2011 — 2012
Associate of Science (A.S.), General Studies
NCO Financial Systems August 2011 - June 2012
Rent A Center August 2009 - August 2010
Sitel August 2008 - February 2009
Skills
Customer Service, Sales, Database Administration, Account Management, Logistics, Business Networking, Management, Clerical Skills, Computers, Windows, Microsoft Office, Data Entry, Managerial Finance, Microsoft Office 2007, Access, PowerPoint, Employee Relations
Education
Colorado Technical University-Online 2011 — 2012
Associate of Science (A.S.), General Studies
Paul Kantorovich Paul Kantorovich's Sitel Experience September 2005 - January 2007
Job Research Assistant, Foreign Exchange Strategy at BCA Research
Industry Investment Management
Experience
BCA Research April 2014 - Present
SS&C Technologies July 2013 - April 2014
Standard Life Investments January 2012 - May 2012
TD Asset Management May 2011 - August 2011
Bank of America February 2007 - October 2008
Sitel September 2005 - January 2007
Skills
Financial Modeling, Bloomberg, Capital IQ, Excel, Microsoft Excel, Equity Research, Credit Analysis, Investments, Financial Analysis, Equities, Teamwork, Corporate Finance, Finance, Capital Markets, Asset Management
Education
Concordia University 2009 — 2013
Bachelor of Commerce, Finance Major
BCA Research April 2014 - Present
SS&C Technologies July 2013 - April 2014
Standard Life Investments January 2012 - May 2012
TD Asset Management May 2011 - August 2011
Bank of America February 2007 - October 2008
Sitel September 2005 - January 2007
Skills
Financial Modeling, Bloomberg, Capital IQ, Excel, Microsoft Excel, Equity Research, Credit Analysis, Investments, Financial Analysis, Equities, Teamwork, Corporate Finance, Finance, Capital Markets, Asset Management
Education
Concordia University 2009 — 2013
Bachelor of Commerce, Finance Major
Lennie Drummond Lennie Drummond's Sitel Experience June 2009 - December 2011
Job The gunlocke company
Industry Architecture & Planning
Experience
The Gunlocke Company May 2012 - Present
Sitel June 2009 - December 2011
Sitel February 2008 - December 2010
Rico's Pizza October 2005 - August 2007
Snelling Temp Agency April 2004 - May 2005
Education
IADT 2010 — 2011
Associates, Building Information Modeling
International Academy of Design and Technology-Online
Associate of Science, Building Information Modeling
Corning Community College
Corning East High School
Sitel University
The Gunlocke Company May 2012 - Present
Sitel June 2009 - December 2011
Sitel February 2008 - December 2010
Rico's Pizza October 2005 - August 2007
Snelling Temp Agency April 2004 - May 2005
Education
IADT 2010 — 2011
Associates, Building Information Modeling
International Academy of Design and Technology-Online
Associate of Science, Building Information Modeling
Corning Community College
Corning East High School
Sitel University
Scott Amlee Scott Amlee's Sitel Experience 1993 - 1996
Job Technical Consultant at Client Resources, Inc.
Industry Computer Software
Experience
Client Resources, Inc. November 2011 - Present
ACI Worldwide December 1996 - November 2011
Sitel 1993 - 1996
Tandem Telecom 1992 - 1993
Skills
Requirements Analysis, Requirements Management, Requirements Gathering, Software Design, Database Design, Software Development, Software Engineering, Software Installation, Software Implementation, Software Training, Test Planning, Testing, Usability Testing, System Testing, User Acceptance Testing, Manual Testing, Software Documentation, Documentation, Technical Documentation, End User Training, End User Support, User Management, C, Java, Core Java, Java Applets, Java software..., JavaScript, VOS, Stratus, HP NonStop, Customer Focus, Customer Satisfaction, Customer Experience, TCP/IP, Eclipse, Tomcat
Education
Creighton University 1987 — 1990
Master of Arts, Computer Systems Management
Universiy of St. Thomas 1981 — 1985
Bachelor of Arts, Quantitative Methods/Computer Science
Client Resources, Inc. November 2011 - Present
ACI Worldwide December 1996 - November 2011
Sitel 1993 - 1996
Tandem Telecom 1992 - 1993
Skills
Requirements Analysis, Requirements Management, Requirements Gathering, Software Design, Database Design, Software Development, Software Engineering, Software Installation, Software Implementation, Software Training, Test Planning, Testing, Usability Testing, System Testing, User Acceptance Testing, Manual Testing, Software Documentation, Documentation, Technical Documentation, End User Training, End User Support, User Management, C, Java, Core Java, Java Applets, Java software..., JavaScript, VOS, Stratus, HP NonStop, Customer Focus, Customer Satisfaction, Customer Experience, TCP/IP, Eclipse, Tomcat
Education
Creighton University 1987 — 1990
Master of Arts, Computer Systems Management
Universiy of St. Thomas 1981 — 1985
Bachelor of Arts, Quantitative Methods/Computer Science
James Hinds-Martel James Hinds-Martel's Sitel Experience October 2006 - August 2007
Job Substitute Teacher at Grants Cibola County Schools
Industry Motion Pictures and Film
Experience
Grants Cibola County Schools October 2012 - Present
Film Theater January 1996 - Present
Walmart April 2011 - September 2012
New Mexico Democrats September 2010 - November 2010
T-Mobile April 2008 - August 2010
Sitel October 2006 - August 2007
7-Eleven November 2005 - September 2006
Sunoco November 2004 - June 2005
St. Lucie County Public Schools October 2002 - June 2004
Parents Without Partners May 2002 - May 2004
Skills
Customer Service, Theatre, Public Speaking, Microsoft Office, Social Media, Event Planning, Troubleshooting, Social Networking, Video, Research, Film, Editing, Social Media Marketing, Management, Microsoft Excel, Databases, Strategic Planning, Sales, Creative Writing, Program Management, Marketing, Music, Community Outreach, Project Management
Education
Central New Mexico Community College 2008 — 2009
NA, Paralegal
The University of New Mexico 2005 — 2007
NA, Theater Education
Concordia University Chicago 1996 — 2001
BA, History
New Mexico State University 1994 — 1996
NA, Engineering
Grants Cibola County Schools October 2012 - Present
Film Theater January 1996 - Present
Walmart April 2011 - September 2012
New Mexico Democrats September 2010 - November 2010
T-Mobile April 2008 - August 2010
Sitel October 2006 - August 2007
7-Eleven November 2005 - September 2006
Sunoco November 2004 - June 2005
St. Lucie County Public Schools October 2002 - June 2004
Parents Without Partners May 2002 - May 2004
Skills
Customer Service, Theatre, Public Speaking, Microsoft Office, Social Media, Event Planning, Troubleshooting, Social Networking, Video, Research, Film, Editing, Social Media Marketing, Management, Microsoft Excel, Databases, Strategic Planning, Sales, Creative Writing, Program Management, Marketing, Music, Community Outreach, Project Management
Education
Central New Mexico Community College 2008 — 2009
NA, Paralegal
The University of New Mexico 2005 — 2007
NA, Theater Education
Concordia University Chicago 1996 — 2001
BA, History
New Mexico State University 1994 — 1996
NA, Engineering
Dino DiChiaro Dino DiChiaro's Sitel Experience 2000 - 2005
Job Call Centre Consultant
Industry Outsourcing/Offshoring
Experience
Call Centre Consultant May 2014 - Present
Atelka Inc November 2008 - August 2015
PROTOCOL/NCO/APAC January 2012 - May 2014
Ajilon Montreal Solution Center January 2010 - December 2011
Children's Miracle Network Hospitals January 2005 - June 2011
SBS /Sears Canada January 2005 - October 2008
SITEL Corporation January 2000 - January 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Skills
Outsourcing, Management, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Recruiting, BPO, Call Center, Contact Centers, Strategic Planning, Program Management, Sales Management, Project Management, Analysis, Project Planning, Account Management, Service Delivery, Forecasting, Networking, Vendor Management, Customer Experience, Team Management, CRM, Customer Service, Training
Education
McGill University 2002 — 2005
AICB, Business Management
Concordia University 1996 — 2002
Diploma, Administration
Vanier College Saint
Diploma, Social Science & Business Management ( Finance )
Call Centre Consultant May 2014 - Present
Atelka Inc November 2008 - August 2015
PROTOCOL/NCO/APAC January 2012 - May 2014
Ajilon Montreal Solution Center January 2010 - December 2011
Children's Miracle Network Hospitals January 2005 - June 2011
SBS /Sears Canada January 2005 - October 2008
SITEL Corporation January 2000 - January 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Sitel 2000 - 2005
Skills
Outsourcing, Management, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Recruiting, BPO, Call Center, Contact Centers, Strategic Planning, Program Management, Sales Management, Project Management, Analysis, Project Planning, Account Management, Service Delivery, Forecasting, Networking, Vendor Management, Customer Experience, Team Management, CRM, Customer Service, Training
Education
McGill University 2002 — 2005
AICB, Business Management
Concordia University 1996 — 2002
Diploma, Administration
Vanier College Saint
Diploma, Social Science & Business Management ( Finance )
Keith Strehle Keith Strehle's Sitel Experience November 1991 - June 1998
Job Account Executive at Ipacesetters Pvt Ltd
Industry Outsourcing/Offshoring
Experience
Ipacesetters Pvt Ltd January 2006 - Present
Quality Telemarketing, Inc June 1998 - December 2005
Sitel November 1991 - June 1998
Skills
Training, Management, Project Management, Sales Management, Sales, Lead Generation, BPO, B2B, Call Centers, Telemarketing, Email Marketing, Direct Marketing, Account Management, CRM, Customer Retention, Performance Management, Call Center, Outsourcing, Salesforce.com, Customer Satisfaction, Customer Experience, Team Management, Inbound Marketing
Education
Creighton University 1982 — 1986
Ipacesetters Pvt Ltd January 2006 - Present
Quality Telemarketing, Inc June 1998 - December 2005
Sitel November 1991 - June 1998
Skills
Training, Management, Project Management, Sales Management, Sales, Lead Generation, BPO, B2B, Call Centers, Telemarketing, Email Marketing, Direct Marketing, Account Management, CRM, Customer Retention, Performance Management, Call Center, Outsourcing, Salesforce.com, Customer Satisfaction, Customer Experience, Team Management, Inbound Marketing
Education
Creighton University 1982 — 1986
Don Vrana's Sitel Experience April 1996 - October 2005
Job Chief Financial Officer at Terracon
Industry Civil Engineering
Experience
Terracon August 2011 - Present
PBSJ Corporation October 2005 - August 2011
SITEL April 1996 - October 2005
Skills
Due Diligence, Team Leadership, Auditing, Strategic Planning, Risk Management, Financial Reporting, Accounting, Finance, Mergers, Financial Analysis, Strategic Financial..., GAAP, Contract Negotiation, Process Improvement, Account Reconciliation, Team Building, Analysis, Budgets, Internal Controls, Operations Management, Mergers & Acquisitions, Invoicing, Customer Service, Accruals, Financial Modeling, Microsoft Excel, Leadership, Internal Audit, Forecasting, Business Process..., Sarbanes-Oxley Act, Accounts Payable, Change Management, General Ledger, Managerial Finance, Tax, Business Development, Management, Outsourcing, Project Management, Project Planning, Contract Management, Sarbanes-Oxley, Payroll, Accounts Receivable
Education
Creighton University 1989 — 1991
MBA, Finance
University of Nebraska-Lincoln 1980 — 1983
Bachelors, Accounting
Terracon August 2011 - Present
PBSJ Corporation October 2005 - August 2011
SITEL April 1996 - October 2005
Skills
Due Diligence, Team Leadership, Auditing, Strategic Planning, Risk Management, Financial Reporting, Accounting, Finance, Mergers, Financial Analysis, Strategic Financial..., GAAP, Contract Negotiation, Process Improvement, Account Reconciliation, Team Building, Analysis, Budgets, Internal Controls, Operations Management, Mergers & Acquisitions, Invoicing, Customer Service, Accruals, Financial Modeling, Microsoft Excel, Leadership, Internal Audit, Forecasting, Business Process..., Sarbanes-Oxley Act, Accounts Payable, Change Management, General Ledger, Managerial Finance, Tax, Business Development, Management, Outsourcing, Project Management, Project Planning, Contract Management, Sarbanes-Oxley, Payroll, Accounts Receivable
Education
Creighton University 1989 — 1991
MBA, Finance
University of Nebraska-Lincoln 1980 — 1983
Bachelors, Accounting
Cherry Huynh's Sitel Experience October 2007 - October 2009
Job HR Manager at EVO Canada
Industry Human Resources
Experience
EVO Canada October 2009 - Present
Sitel October 2007 - October 2009
BMO May 2002 - May 2005
Skills
Talent Acquisition, Organizational..., Performance Management, Employee Relations, Microsoft Office, Call Centers, Human Resources, Personnel Management, Account Management, Employer Branding, Recruiting, Team Leadership, Team Building, HRIS, Vendor Management, Customer Service, Technical Recruiting, Talent Management
Education
Concordia University 2007 — 2007
Certificate, Human Resources
Université de Sherbrooke 2005 — 2007
EVO Canada October 2009 - Present
Sitel October 2007 - October 2009
BMO May 2002 - May 2005
Skills
Talent Acquisition, Organizational..., Performance Management, Employee Relations, Microsoft Office, Call Centers, Human Resources, Personnel Management, Account Management, Employer Branding, Recruiting, Team Leadership, Team Building, HRIS, Vendor Management, Customer Service, Technical Recruiting, Talent Management
Education
Concordia University 2007 — 2007
Certificate, Human Resources
Université de Sherbrooke 2005 — 2007
Eric Gillis Eric Gillis's Sitel Experience April 2013 - May 2013
Job .
Industry Glass, Ceramics & Concrete
Experience
Corning Incorporated May 2015 - Present
PRO Unlimited May 2013 - May 2015
Sitel April 2013 - May 2013
1st Gear Music December 2007 - March 2012
JC Penney June 2008 - January 2010
Skills
Management, Microsoft Office, Customer Service, Microsoft Excel, Team Leadership, Time Management, Data Entry, Photoshop, PowerPoint, Sales, SolidWorks, AutoCAD
Education
Corning Community College 2013 — 2015
Associate of Applied Science, Mechanical Technology: CAD Design
University of Pittsburgh 2006 — 2010
Bachelor, Sports Medicine
Corning Incorporated May 2015 - Present
PRO Unlimited May 2013 - May 2015
Sitel April 2013 - May 2013
1st Gear Music December 2007 - March 2012
JC Penney June 2008 - January 2010
Skills
Management, Microsoft Office, Customer Service, Microsoft Excel, Team Leadership, Time Management, Data Entry, Photoshop, PowerPoint, Sales, SolidWorks, AutoCAD
Education
Corning Community College 2013 — 2015
Associate of Applied Science, Mechanical Technology: CAD Design
University of Pittsburgh 2006 — 2010
Bachelor, Sports Medicine
Daniel Gustina Daniel Gustina's Sitel Experience 2009 - 2010
Job Apparel & Fashion Professional
Industry Apparel & Fashion
Experience
Urban Outfitters August 2013 - Present
Westerlind Outdoor 2012 - 2013
Sitel 2009 - 2010
Skills
Trend Forecasting, Event Planning, Apparel, Textile Design, Presentations, Menswear, Visual Styling, Styling, Photoshop, PowerPoint, Social Media, Kaledo Print, Ned Graphics, Creative Solutions, Retail, Fashion, Web Marketing, Trend Analysis, Social Promotion, Website Promotion, Inventory Management
Education
Fashion Institute of Technology 2011 — 2013
Bachelor of Fine Arts (B.F.A.), Fabric Styling
Corning Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Humanities/Humanistic Studies
Urban Outfitters August 2013 - Present
Westerlind Outdoor 2012 - 2013
Sitel 2009 - 2010
Skills
Trend Forecasting, Event Planning, Apparel, Textile Design, Presentations, Menswear, Visual Styling, Styling, Photoshop, PowerPoint, Social Media, Kaledo Print, Ned Graphics, Creative Solutions, Retail, Fashion, Web Marketing, Trend Analysis, Social Promotion, Website Promotion, Inventory Management
Education
Fashion Institute of Technology 2011 — 2013
Bachelor of Fine Arts (B.F.A.), Fabric Styling
Corning Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Humanities/Humanistic Studies
Brent Dixon Brent Dixon's Sitel Experience June 2015 - Present
Job IT
Industry Telecommunications
Experience
ZeroChaos June 2015 - Present
Sitel June 2015 - Present
TeleTech February 2015 - Present
Intro Leads April 2014 - Present
Keller Graduate School of Management October 2012 - Present
TeleTech October 2011 - Present
Family Daycare Facility January 1999 - October 2012
Full Sail University October 2009 - May 2012
TruGreen LandCare March 2011 - October 2011
Sunline Mesh January 2010 - October 2011
Skills
Microsoft Word, Troubleshooting, Adobe Acrobat, Social Networking, Social Media Marketing, Social Media, Public Speaking, Sound, Marketing, Editing, Dreamweaver, Customer Service, SEO, Sales, PowerPoint, Outlook, Advertising, Microsoft Office, Photoshop, Adobe Creative Suite, Public Relations, Marketing Communications, Microsoft Excel, Event Management, Team Building, Entertainment, Event Planning, Marketing Strategy, E-commerce, Access, Blogging, Microsoft Project 2010, Mac OS, OS X, MS Project, Creative Writing, Digital Media, Graphic Design, Google Analytics, Project Management, Market Research, Proofreading, Keynote, iMovie, Garageband, Organizational..., Adobe Bridge, iPhoto, Quality Assurance, Software Quality...
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Project Management, 3.43
Full Sail University 2009 — 2012
Bachelor of Applied Science (BASc), Music Business, 2.78
Community College of the US Air Force 1999 — 2000
Associate's degree, Management Information Systems and Services, 3.89
ZeroChaos June 2015 - Present
Sitel June 2015 - Present
TeleTech February 2015 - Present
Intro Leads April 2014 - Present
Keller Graduate School of Management October 2012 - Present
TeleTech October 2011 - Present
Family Daycare Facility January 1999 - October 2012
Full Sail University October 2009 - May 2012
TruGreen LandCare March 2011 - October 2011
Sunline Mesh January 2010 - October 2011
Skills
Microsoft Word, Troubleshooting, Adobe Acrobat, Social Networking, Social Media Marketing, Social Media, Public Speaking, Sound, Marketing, Editing, Dreamweaver, Customer Service, SEO, Sales, PowerPoint, Outlook, Advertising, Microsoft Office, Photoshop, Adobe Creative Suite, Public Relations, Marketing Communications, Microsoft Excel, Event Management, Team Building, Entertainment, Event Planning, Marketing Strategy, E-commerce, Access, Blogging, Microsoft Project 2010, Mac OS, OS X, MS Project, Creative Writing, Digital Media, Graphic Design, Google Analytics, Project Management, Market Research, Proofreading, Keynote, iMovie, Garageband, Organizational..., Adobe Bridge, iPhoto, Quality Assurance, Software Quality...
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Project Management, 3.43
Full Sail University 2009 — 2012
Bachelor of Applied Science (BASc), Music Business, 2.78
Community College of the US Air Force 1999 — 2000
Associate's degree, Management Information Systems and Services, 3.89
Joseph MIrabal's Sitel Experience February 2014 - February 2015
Job Web Design Wizard at Superinterns.com
Industry Information Technology and Services
Experience
SuperInterns.com July 2015 - Present
Sitel February 2014 - February 2015
IS Solutions Plc August 2013 - November 2013
Stream Global Services December 2012 - March 2013
Answering Solutions 4 Funeral Services January 2011 - April 2012
T-Mobile December 2009 - November 2010
Alta Loma Food Distributions March 2009 - November 2009
Sprint June 2007 - December 2008
Joe McGee's Painting January 2005 - June 2007
ASIG October 2003 - November 2004
Skills
Customer Service, Technical Support, HTML, CSS, Windows 7, Adobe Creative Suite, Java, JavaScript, Microsoft Office, Microsoft Word, Windows Vista, Windows XP Pro, Linux, Mathematics, English, Networking, Security, Transportation, Service Delivery, Painting, Construction, Marketing, Advertising, Telecommunications, Telemarketing, CSS3, PHP, WordPress
Education
Colorado Technical University-Online 2012 — 2015
Bachelor’s Degree, Information Technology/ Web Development, 3.99
Rio Grande H.S. 1994 — 1998
Diploma, All, 12
SuperInterns.com July 2015 - Present
Sitel February 2014 - February 2015
IS Solutions Plc August 2013 - November 2013
Stream Global Services December 2012 - March 2013
Answering Solutions 4 Funeral Services January 2011 - April 2012
T-Mobile December 2009 - November 2010
Alta Loma Food Distributions March 2009 - November 2009
Sprint June 2007 - December 2008
Joe McGee's Painting January 2005 - June 2007
ASIG October 2003 - November 2004
Skills
Customer Service, Technical Support, HTML, CSS, Windows 7, Adobe Creative Suite, Java, JavaScript, Microsoft Office, Microsoft Word, Windows Vista, Windows XP Pro, Linux, Mathematics, English, Networking, Security, Transportation, Service Delivery, Painting, Construction, Marketing, Advertising, Telecommunications, Telemarketing, CSS3, PHP, WordPress
Education
Colorado Technical University-Online 2012 — 2015
Bachelor’s Degree, Information Technology/ Web Development, 3.99
Rio Grande H.S. 1994 — 1998
Diploma, All, 12
Carla Blackledge Carla Blackledge's Sitel Experience February 2001 - October 2004
Job Computer & Network Security Professional
Industry Computer & Network Security
Experience
Garden Park Medical Center Auxiliary August 2011 - Present
Advanced Disposal Services March 2010 - November 2010
Signal International November 2007 - December 2008
Domino's Pizza May 2006 - November 2007
RGIS October 2004 - January 2007
Ceres Environmental May 2006 - July 2006
Integrated Management Services January 2006 - April 2006
Sitel February 2001 - October 2004
Lake Beauty Pediatrics February 1991 - October 1994
Skills
Programming, Self Starter, Inventory Management, 10 Key, Word, Excel, Microsoft Office, Customer Service, Problem Solving, Troubleshooting, Procurement, Team Building, Team Leadership, Supervisory Skills, Logistics, Windows, HTML, Public Speaking, Manufacturing, Microsoft Excel, Management, Project Management, Microsoft Word, Project Planning, Purchasing, Quality Assurance, Training
Education
Colorado Technical University 2004 — 2005
MSM, Information System Security
Southern University and Agricultural and Mechanical College at Baton Rouge 1995 — 2000
BS, Computer Science- Scientific Option
Southeastern Louisiana University 1982 — 1985
Accounting
Robert E. Lee 1978 — 1982
Diploma, High School/Secondary Diplomas and Certificates
Kenilworth 1975 — 1978
Garden Park Medical Center Auxiliary August 2011 - Present
Advanced Disposal Services March 2010 - November 2010
Signal International November 2007 - December 2008
Domino's Pizza May 2006 - November 2007
RGIS October 2004 - January 2007
Ceres Environmental May 2006 - July 2006
Integrated Management Services January 2006 - April 2006
Sitel February 2001 - October 2004
Lake Beauty Pediatrics February 1991 - October 1994
Skills
Programming, Self Starter, Inventory Management, 10 Key, Word, Excel, Microsoft Office, Customer Service, Problem Solving, Troubleshooting, Procurement, Team Building, Team Leadership, Supervisory Skills, Logistics, Windows, HTML, Public Speaking, Manufacturing, Microsoft Excel, Management, Project Management, Microsoft Word, Project Planning, Purchasing, Quality Assurance, Training
Education
Colorado Technical University 2004 — 2005
MSM, Information System Security
Southern University and Agricultural and Mechanical College at Baton Rouge 1995 — 2000
BS, Computer Science- Scientific Option
Southeastern Louisiana University 1982 — 1985
Accounting
Robert E. Lee 1978 — 1982
Diploma, High School/Secondary Diplomas and Certificates
Kenilworth 1975 — 1978
Kurt Wilson's Sitel Experience August 2010 - July 2012
Job Operations Director at JUST EAT
Industry Telecommunications
Experience
JUST EAT February 2014 - Present
Kanetix October 2012 - February 2014
Sitel August 2010 - July 2012
Sitel October 2007 - July 2010
Sitel May 2003 - October 2007
Sitel May 2001 - May 2003
Skills
Contact Centers, Call Center Development, Workforce Management, Call Center, BPO, Team Leadership, Performance Management, Process Improvement, Sales Operations, Management, Account Management, Customer Retention, Call Centers, Customer Satisfaction, CRM, Leadership, Analytics, Customer Experience, Employee Training, Enterprise Software, Forecasting, Human Resources, Inbound Marketing, Quality Assurance, Sales, Salesforce.com, Team Management
Education
Concordia University 2000 — 2001
Coursework towards degree, Art History
JUST EAT February 2014 - Present
Kanetix October 2012 - February 2014
Sitel August 2010 - July 2012
Sitel October 2007 - July 2010
Sitel May 2003 - October 2007
Sitel May 2001 - May 2003
Skills
Contact Centers, Call Center Development, Workforce Management, Call Center, BPO, Team Leadership, Performance Management, Process Improvement, Sales Operations, Management, Account Management, Customer Retention, Call Centers, Customer Satisfaction, CRM, Leadership, Analytics, Customer Experience, Employee Training, Enterprise Software, Forecasting, Human Resources, Inbound Marketing, Quality Assurance, Sales, Salesforce.com, Team Management
Education
Concordia University 2000 — 2001
Coursework towards degree, Art History
Margo Gustina's Sitel Experience March 2009 - August 2009
Job Member Services Consultant at Southern Tier Library System
Industry Libraries
Experience
Southern Tier Library System December 2014 - Present
South Central Regional Library Council July 2014 - January 2015
South Seneca Central School August 2012 - December 2014
Newfield Central School District September 2011 - June 2012
Tompkins Community Action February 2010 - March 2011
Tompkins Community Action August 2009 - February 2010
Sitel March 2009 - August 2009
Sitel January 2008 - March 2009
Books for Arkansas Students' Education March 2007 - January 2008
CENTRAL ARKANSAS LIBRARY September 2005 - January 2008
Skills
Library, Customer Service, Library Science, Books, Microsoft Office, Analysis, Public Relations, Research, Editing, Higher Education, Nonprofits, Fundraising, Publishing, Digital Curation, Project Management, Community Outreach, LibGuides, Twitter, Library Instruction, Information Literacy, Time Management, Library Reference, Teaching, Collection Development, Metadata, Library Research, Library Management, Public Speaking, Grant Writing
Education
Syracuse University 2011 — 2012
MSLIS, School Media Specialization
SUNY Empire State College 2009 — 2011
BA, Cultural Studies - Literature
Corning Community College 2008 — 2009
AS, Math and Science
Southern Tier Library System December 2014 - Present
South Central Regional Library Council July 2014 - January 2015
South Seneca Central School August 2012 - December 2014
Newfield Central School District September 2011 - June 2012
Tompkins Community Action February 2010 - March 2011
Tompkins Community Action August 2009 - February 2010
Sitel March 2009 - August 2009
Sitel January 2008 - March 2009
Books for Arkansas Students' Education March 2007 - January 2008
CENTRAL ARKANSAS LIBRARY September 2005 - January 2008
Skills
Library, Customer Service, Library Science, Books, Microsoft Office, Analysis, Public Relations, Research, Editing, Higher Education, Nonprofits, Fundraising, Publishing, Digital Curation, Project Management, Community Outreach, LibGuides, Twitter, Library Instruction, Information Literacy, Time Management, Library Reference, Teaching, Collection Development, Metadata, Library Research, Library Management, Public Speaking, Grant Writing
Education
Syracuse University 2011 — 2012
MSLIS, School Media Specialization
SUNY Empire State College 2009 — 2011
BA, Cultural Studies - Literature
Corning Community College 2008 — 2009
AS, Math and Science
Janis Starman Janis Starman's Sitel Experience 1997 - 1998
Job Vice President Human Resources at Mutual of Omaha
Industry Financial Services
Experience
Mutual of Omaha August 2015 - Present
Mutual of Omaha 2006 - August 2015
Mutual of Omaha 2003 - 2006
Level 3 Communications 2003 - 2003
Mutual of Omaha 1999 - 2003
Sitel 1997 - 1998
Skills
HRIS, Human Resources, PeopleSoft, Executive Compensation, Compensation Planning, Sales Compensation Plans, Employee Engagement
Education
Creighton University
BSBA, MBA, Marketing, Psychology
Mutual of Omaha August 2015 - Present
Mutual of Omaha 2006 - August 2015
Mutual of Omaha 2003 - 2006
Level 3 Communications 2003 - 2003
Mutual of Omaha 1999 - 2003
Sitel 1997 - 1998
Skills
HRIS, Human Resources, PeopleSoft, Executive Compensation, Compensation Planning, Sales Compensation Plans, Employee Engagement
Education
Creighton University
BSBA, MBA, Marketing, Psychology
Ilene Bernal's Sitel Experience October 2006 - September 2007
Job Sales Associate at Porsche Design of America
Industry Retail
Experience
Porsche Design of America September 2013 - Present
24 Seven Inc. August 2012 - Present
The D Casino Hotel Las Vegas October 2012 - August 2013
Prestige Laser & Cataract Institute October 2011 - December 2011
Annie Creamcheese April 2010 - February 2011
Miss Sixty / Energy January 2010 - March 2010
David Yurman October 2009 - January 2010
Blend Boutique September 2009 - November 2009
Michael Stars November 2007 - August 2009
Sitel October 2006 - September 2007
Skills
Retail, Merchandising, Bartending, Inventory Management, Loss Prevention, Customer Service, Cashiering, Store Management, Retail Sales, Visual Merchandising, Store Operations, Purchasing, Organizational Structure, Convention Centers, Wholesale Operations, ADP Payroll, Social Media Marketing, Email Marketing, Online Publishing
Education
College of Southern Nevada 2009 — 2013
Associate of Applied Science, Marketing/ Merchandising/ Retail Management
Eldorado High School 2000 — 2005
Advanced Diploma
Porsche Design of America September 2013 - Present
24 Seven Inc. August 2012 - Present
The D Casino Hotel Las Vegas October 2012 - August 2013
Prestige Laser & Cataract Institute October 2011 - December 2011
Annie Creamcheese April 2010 - February 2011
Miss Sixty / Energy January 2010 - March 2010
David Yurman October 2009 - January 2010
Blend Boutique September 2009 - November 2009
Michael Stars November 2007 - August 2009
Sitel October 2006 - September 2007
Skills
Retail, Merchandising, Bartending, Inventory Management, Loss Prevention, Customer Service, Cashiering, Store Management, Retail Sales, Visual Merchandising, Store Operations, Purchasing, Organizational Structure, Convention Centers, Wholesale Operations, ADP Payroll, Social Media Marketing, Email Marketing, Online Publishing
Education
College of Southern Nevada 2009 — 2013
Associate of Applied Science, Marketing/ Merchandising/ Retail Management
Eldorado High School 2000 — 2005
Advanced Diploma
Kristina Oliver's Sitel Experience April 1994 - January 1997
Job Bristol Who's Who
Industry Media Production
Experience
Bristol Who's Who June 2014 - Present
MasTec Network Solutions January 2007 - April 2012
Texas Instruments September 2000 - January 2007
The CMI Group, Inc. February 1997 - February 2000
Sitel April 1994 - January 1997
Skills
Editing, Blogging, Photoshop, Television, Social Media, Copywriting, Journalism, Creative Writing, Social Networking, Public Relations, Publishing, Customer Service, Microsoft Office, Public Speaking, Management, Sales, Leadership
Education
University of Oklahoma 2006 — 2008
bachelor business science with information systems, business science with information systems
Southern Methodist University 2002 — 2005
Bachelor of Technology (BTech), Information Technology
Collin County Community College 1999 — 2001
Associate of Arts and Sciences (AAS), General Studies
Fred G Acosta Job Corp. 1992 — 1993
Electronic Assembly, Electrical and Electronics Engineering
W.T. White High School 1989 — 1992
High School, General Studies
Atwater High School 1988 — 1989
High School, General Studies
Bristol Who's Who June 2014 - Present
MasTec Network Solutions January 2007 - April 2012
Texas Instruments September 2000 - January 2007
The CMI Group, Inc. February 1997 - February 2000
Sitel April 1994 - January 1997
Skills
Editing, Blogging, Photoshop, Television, Social Media, Copywriting, Journalism, Creative Writing, Social Networking, Public Relations, Publishing, Customer Service, Microsoft Office, Public Speaking, Management, Sales, Leadership
Education
University of Oklahoma 2006 — 2008
bachelor business science with information systems, business science with information systems
Southern Methodist University 2002 — 2005
Bachelor of Technology (BTech), Information Technology
Collin County Community College 1999 — 2001
Associate of Arts and Sciences (AAS), General Studies
Fred G Acosta Job Corp. 1992 — 1993
Electronic Assembly, Electrical and Electronics Engineering
W.T. White High School 1989 — 1992
High School, General Studies
Atwater High School 1988 — 1989
High School, General Studies
Cheyenne Torres Cheyenne Torres's Sitel Experience June 2014 - December 2014
Job Customer Service
Industry Consumer Services
Experience
Sitel June 2014 - December 2014
iQTAXX Tax Services Las Vegas May 2013 - June 2014
Skills
Computer Proficiency, Technical Support, Customer Service, Customer Support, At Multitasking, Bilingual Communications
Education
College of Southern Nevada
Associate's Degree, Network Security
Sitel June 2014 - December 2014
iQTAXX Tax Services Las Vegas May 2013 - June 2014
Skills
Computer Proficiency, Technical Support, Customer Service, Customer Support, At Multitasking, Bilingual Communications
Education
College of Southern Nevada
Associate's Degree, Network Security
Kent Stormberg Kent Stormberg's Sitel Experience September 2015 - Present
Job Vice President, Business Development at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 2015 - Present
LiveOps November 2013 - September 2015
EPIC Connections September 2011 - November 2013
MoneyGram International April 2010 - September 2011
KMS Data January 2008 - April 2010
First Data Resources 2006 - 2007
Infogroup April 2004 - November 2006
CAS, Inc. June 1990 - December 2003
Skills
Business Development, Executive Management, Financial Services, Sales, Lead Generation, Customer Acquisition, Sales Management, Leadership, Direct Marketing, Product Management, Strategic Planning, Marketing, Account Management, Management, B2B, CRM, Strategic Partnerships, Sales Process, Strategy, New Business Development, Customer Retention, Salesforce.com, Marketing Strategy, Direct Sales, Start-ups, Email Marketing, Competitive Analysis, Product Marketing, Multi-channel Marketing, Analytics, Training, Business Strategy, Outsourcing, Customer Experience, Call Centers, Vendor Management, SaaS, BPO, E-commerce, Digital Marketing, Database Marketing, Solution Selling, P&L Management, Cross-functional Team..., Sales Operations, Inbound Marketing, Selling, Consulting, Mobile Devices, Telecommunications
Education
Creighton University
BSBA, Economics
Creighton Preparatory
High School
Sitel September 2015 - Present
LiveOps November 2013 - September 2015
EPIC Connections September 2011 - November 2013
MoneyGram International April 2010 - September 2011
KMS Data January 2008 - April 2010
First Data Resources 2006 - 2007
Infogroup April 2004 - November 2006
CAS, Inc. June 1990 - December 2003
Skills
Business Development, Executive Management, Financial Services, Sales, Lead Generation, Customer Acquisition, Sales Management, Leadership, Direct Marketing, Product Management, Strategic Planning, Marketing, Account Management, Management, B2B, CRM, Strategic Partnerships, Sales Process, Strategy, New Business Development, Customer Retention, Salesforce.com, Marketing Strategy, Direct Sales, Start-ups, Email Marketing, Competitive Analysis, Product Marketing, Multi-channel Marketing, Analytics, Training, Business Strategy, Outsourcing, Customer Experience, Call Centers, Vendor Management, SaaS, BPO, E-commerce, Digital Marketing, Database Marketing, Solution Selling, P&L Management, Cross-functional Team..., Sales Operations, Inbound Marketing, Selling, Consulting, Mobile Devices, Telecommunications
Education
Creighton University
BSBA, Economics
Creighton Preparatory
High School
Gabriele Massari Gabriele Massari's Sitel Experience June 2005 - September 2006
Job MBA Finance Intern at American Express
Industry Financial Services
Experience
American Express June 2015 - August 2015
Banco Santander - ISBAN Global Services April 2013 - April 2014
Barclays Retail and Corporate Bank April 2009 - April 2013
eBenchmarkers September 2007 - April 2009
Sitel June 2005 - September 2006
Skills
Prince2 Foundation and..., ECDL – European..., Banking, Analysis, Process Engineering, Customer Relations, Customer Service, Change Management, Leadership, CRM, Management, Recruiting, Salesforce.com, Corporate Finance, Consulting, Project Management, Strategy, Financial Analysis, Business Analysis, Financial Modeling, Management Consulting, Business Strategy, Analytics
Education
Columbia University - Columbia Business School 2014 — 2016
Master of Business Administration (M.B.A.), Finance & General Management
London School of Economics and Political Science 2006 — 2007
Master of Science (M.Sc.), Management, Merit
Università Commerciale 'Luigi Bocconi' 2003 — 2006
Bachelor of Science (B.Sc.), International Economics and Management (DIEM), 110 cum laude
American Express June 2015 - August 2015
Banco Santander - ISBAN Global Services April 2013 - April 2014
Barclays Retail and Corporate Bank April 2009 - April 2013
eBenchmarkers September 2007 - April 2009
Sitel June 2005 - September 2006
Skills
Prince2 Foundation and..., ECDL – European..., Banking, Analysis, Process Engineering, Customer Relations, Customer Service, Change Management, Leadership, CRM, Management, Recruiting, Salesforce.com, Corporate Finance, Consulting, Project Management, Strategy, Financial Analysis, Business Analysis, Financial Modeling, Management Consulting, Business Strategy, Analytics
Education
Columbia University - Columbia Business School 2014 — 2016
Master of Business Administration (M.B.A.), Finance & General Management
London School of Economics and Political Science 2006 — 2007
Master of Science (M.Sc.), Management, Merit
Università Commerciale 'Luigi Bocconi' 2003 — 2006
Bachelor of Science (B.Sc.), International Economics and Management (DIEM), 110 cum laude
Marian Frazier Marian Frazier's Sitel Experience August 2011 - March 2012
Job Nursery Staff at St. James Episcopal Church
Industry Music
Experience
Pier 1 Imports November 2013 - January 2015
St. James Episcopal Church July 2013 - January 2015
Michaels Stores, Inc. July 2013 - February 2014
Michaels Arts and Crafts July 2013 - February 2014
Premier Home Health Care Services, Inc February 2013 - September 2013
Sitel August 2011 - March 2012
CarePartners January 2010 - August 2011
Home Instead Salisbury May 2008 - August 2009
Converse College August 2006 - May 2008
Skills
Healthcare, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, Music, Time Management, Social Networking
Education
Converse College 2004 — 2008
Bachelor of Music, Vocal Performance, 3.2
Charleston County School of the Arts 2000 — 2004
High School Diploma, Vocal Performance, 3.7
Pier 1 Imports November 2013 - January 2015
St. James Episcopal Church July 2013 - January 2015
Michaels Stores, Inc. July 2013 - February 2014
Michaels Arts and Crafts July 2013 - February 2014
Premier Home Health Care Services, Inc February 2013 - September 2013
Sitel August 2011 - March 2012
CarePartners January 2010 - August 2011
Home Instead Salisbury May 2008 - August 2009
Converse College August 2006 - May 2008
Skills
Healthcare, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, Music, Time Management, Social Networking
Education
Converse College 2004 — 2008
Bachelor of Music, Vocal Performance, 3.2
Charleston County School of the Arts 2000 — 2004
High School Diploma, Vocal Performance, 3.7
Jarvis Cameron Jarvis Cameron's Sitel Experience October 2013 - May 2015
Job Customer Service Professional
Industry Consumer Services
Experience
Sitel October 2013 - May 2015
APAC Customer Services November 2014 - February 2015
McDonald's Corporation December 2011 - May 2012
Skills
Customer Service, Catering, Restaurants, Restaurant Management, Time Management, Microsoft Office, Microsoft Word, Teamwork, Food & Beverage, Food Safety, Cashiering
Education
College of Southern Nevada 2010 — 2011
Theatre/Theater
Sitel October 2013 - May 2015
APAC Customer Services November 2014 - February 2015
McDonald's Corporation December 2011 - May 2012
Skills
Customer Service, Catering, Restaurants, Restaurant Management, Time Management, Microsoft Office, Microsoft Word, Teamwork, Food & Beverage, Food Safety, Cashiering
Education
College of Southern Nevada 2010 — 2011
Theatre/Theater
Jesse Gross Jesse Gross's Sitel Experience October 2012 - June 2013
Job Writer; Director; Actor
Industry Entertainment
Experience
Wal Mart August 2015 - Present
System One April 2015 - May 2015
The Cellar September 2014 - April 2015
Walmart January 2014 - October 2014
Sitel October 2012 - June 2013
Friendly's Ice Cream, LLC May 2012 - October 2012
Burger King Corporation June 2009 - July 2010
Education
Corning Community College 2009 — 2012
Associate of Science (A.S.), General Studies
Wal Mart August 2015 - Present
System One April 2015 - May 2015
The Cellar September 2014 - April 2015
Walmart January 2014 - October 2014
Sitel October 2012 - June 2013
Friendly's Ice Cream, LLC May 2012 - October 2012
Burger King Corporation June 2009 - July 2010
Education
Corning Community College 2009 — 2012
Associate of Science (A.S.), General Studies
Lindsey Purdy Lindsey Purdy's Sitel Experience November 2012 - May 2013
Job Zappos at Customer Loyalty Team
Industry Telecommunications
Experience
Customer Loyalty Team September 2014 - Present
Arroweye Solutions January 2014 - July 2014
Arroweye Solutions November 2013 - December 2013
Sitel November 2012 - May 2013
TELUS May 2012 - November 2012
Best Buy May 2011 - May 2012
Sierra Nevada Job Corps Center July 2009 - April 2011
Domino's Pizza August 2008 - July 2009
Borders March 2008 - August 2008
Fry's Electronics May 2007 - March 2008
Skills
Customer Service, Computers, Software, HTML, Quality Assurance, ISO 9001, Qualtrax, Quality System, Gaming, Technical Writing, Technical Support, English, Internal Audit, Procedure Creation, Employee Training, Computer Repair, Help Desk Support, Web Chat, Appointment Scheduling, Data Entry, Workflow Management, Workflow Applications, Web Design, Photoshop, Writing, Microsoft Office, Playstation
Education
College of Southern Nevada 2011 — 2016
Associate of Science (A.S.), Computer Science
BYU Independent Study 2004 — 2005
High school Diploma, General Studies
Elko High School 2002 — 2004
High School, General Studies
Customer Loyalty Team September 2014 - Present
Arroweye Solutions January 2014 - July 2014
Arroweye Solutions November 2013 - December 2013
Sitel November 2012 - May 2013
TELUS May 2012 - November 2012
Best Buy May 2011 - May 2012
Sierra Nevada Job Corps Center July 2009 - April 2011
Domino's Pizza August 2008 - July 2009
Borders March 2008 - August 2008
Fry's Electronics May 2007 - March 2008
Skills
Customer Service, Computers, Software, HTML, Quality Assurance, ISO 9001, Qualtrax, Quality System, Gaming, Technical Writing, Technical Support, English, Internal Audit, Procedure Creation, Employee Training, Computer Repair, Help Desk Support, Web Chat, Appointment Scheduling, Data Entry, Workflow Management, Workflow Applications, Web Design, Photoshop, Writing, Microsoft Office, Playstation
Education
College of Southern Nevada 2011 — 2016
Associate of Science (A.S.), Computer Science
BYU Independent Study 2004 — 2005
High school Diploma, General Studies
Elko High School 2002 — 2004
High School, General Studies
Kassandra Lewis's Sitel Experience June 2013 - Present
Job Operations Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel June 2013 - Present
Sitel June 2013 - June 2015
Sitel June 2008 - June 2013
Sitel June 2008 - June 2009
General Revenue Corporation June 2007 - June 2008
JCPenney October 2004 - January 2005
Skills
Operations Management, Team Management, Customer Service, Process Improvement, Call Centers, Customer Satisfaction, Team Leadership, Leadership, Training, Outsourcing, Performance Management, Team Building, Service Delivery, Coaching, Strategic Planning, Recruiting
Education
Corning Community College
Sitel June 2013 - Present
Sitel June 2013 - June 2015
Sitel June 2008 - June 2013
Sitel June 2008 - June 2009
General Revenue Corporation June 2007 - June 2008
JCPenney October 2004 - January 2005
Skills
Operations Management, Team Management, Customer Service, Process Improvement, Call Centers, Customer Satisfaction, Team Leadership, Leadership, Training, Outsourcing, Performance Management, Team Building, Service Delivery, Coaching, Strategic Planning, Recruiting
Education
Corning Community College
Justin Hahn Justin Hahn's Sitel Experience March 1997 - October 2000
Job Emergency Response Manager & Hazmat Engine Captain
Industry Environmental Services
Experience
Chase Environmental Incorporated November 2013 - Present
Kannapolis Fire Department May 2004 - Present
CCI Environmental Services Inc. November 2009 - November 2013
CCI Environmental Services Inc. January 2002 - November 2009
Salisbury Fire Department April 2001 - May 2004
Sitel March 1997 - October 2000
Skills
Hazardous Materials, HAZWOPER, Environmental Awareness, Emergency Management, Emergency Services, Waste, Hazardous Waste..., Remediation, Firefighting, Environmental Compliance, Waste Management, Fire Suppression Systems, Incident Command, Environmental..., Rescue, NIMS, RCRA, Environmental Consulting, Solid Waste, Fire Safety, Emergency Planning, Environmental Services, EHS, Phase I, Hazmat Operations, Hazard Recognition, Fire Protection, Hazardous Materials..., Industrial Safety, Environmental..., Soil, EMS, Preparedness, Disaster Response, Weapons of Mass..., Life Safety, Industrial Hygiene, Safety Management..., Construction Safety, Emergency Spill Response, Workforce Management, Fire Management, Policy, Confined Space Rescue, First Responder, Environmental Impact..., Hazmat Response, Hazard Analysis, Public Safety, Training
Education
Columbia Southern University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Environmental Management
Columbia Southern University 2010 — 2012
Associate of Science (A.S.), Occupational, Safety, and Health
University of North Carolina at Charlotte 2014 — 2015
Graduate Certficate, Fire and Rescue Management
Chase Environmental Incorporated November 2013 - Present
Kannapolis Fire Department May 2004 - Present
CCI Environmental Services Inc. November 2009 - November 2013
CCI Environmental Services Inc. January 2002 - November 2009
Salisbury Fire Department April 2001 - May 2004
Sitel March 1997 - October 2000
Skills
Hazardous Materials, HAZWOPER, Environmental Awareness, Emergency Management, Emergency Services, Waste, Hazardous Waste..., Remediation, Firefighting, Environmental Compliance, Waste Management, Fire Suppression Systems, Incident Command, Environmental..., Rescue, NIMS, RCRA, Environmental Consulting, Solid Waste, Fire Safety, Emergency Planning, Environmental Services, EHS, Phase I, Hazmat Operations, Hazard Recognition, Fire Protection, Hazardous Materials..., Industrial Safety, Environmental..., Soil, EMS, Preparedness, Disaster Response, Weapons of Mass..., Life Safety, Industrial Hygiene, Safety Management..., Construction Safety, Emergency Spill Response, Workforce Management, Fire Management, Policy, Confined Space Rescue, First Responder, Environmental Impact..., Hazmat Response, Hazard Analysis, Public Safety, Training
Education
Columbia Southern University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Environmental Management
Columbia Southern University 2010 — 2012
Associate of Science (A.S.), Occupational, Safety, and Health
University of North Carolina at Charlotte 2014 — 2015
Graduate Certficate, Fire and Rescue Management
Graeme Binning Graeme Binning's Sitel Experience 1999 - 2005
Job Client & Operations Director at Fundraising Direct
Industry Fund-Raising
Experience
Fundraising Direct March 2011 - Present
Pell & Bales February 2010 - March 2011
Pell & Bales January 2007 - February 2010
TRG Europe plc 2005 - 2006
Sitel 1999 - 2005
Skills
Call Center, Outsourcing, Call Centers, Contact Centers, Telemarketing, Operations Management, BPO, Customer Experience, Management, Program Management, Strategic Planning, Change Management, Performance Management, Workforce Management, Team Management, Inbound Marketing, CRM, Service Delivery, Customer Retention, Stakeholder Management, Customer Satisfaction
Education
Coventry University 1995 — 1999
Bachelor of Science (B.Sc.)
Bedford School, Bedford 1990 — 1995
Fundraising Direct March 2011 - Present
Pell & Bales February 2010 - March 2011
Pell & Bales January 2007 - February 2010
TRG Europe plc 2005 - 2006
Sitel 1999 - 2005
Skills
Call Center, Outsourcing, Call Centers, Contact Centers, Telemarketing, Operations Management, BPO, Customer Experience, Management, Program Management, Strategic Planning, Change Management, Performance Management, Workforce Management, Team Management, Inbound Marketing, CRM, Service Delivery, Customer Retention, Stakeholder Management, Customer Satisfaction
Education
Coventry University 1995 — 1999
Bachelor of Science (B.Sc.)
Bedford School, Bedford 1990 — 1995
Dustin Denis Dustin Denis's Sitel Experience March 2013 - April 2013
Job Substitute Teacher at Clark County School District
Industry Education Management
Experience
Clark County School District Volunteer CoordinatorCampaign to Elect Ricki BarlowFebruary 2015 - April 2015
Ramirez Group August 2014 - December 2014
2K June 2013 - August 2014
Sitel March 2013 - April 2013
Campaign to Elect Mo Denis February 2011 - February 2013
Education
University of Nevada-Las Vegas 2014 — 2017
Bachelor’s Degree, Secondary Education and Teaching
College of Southern Nevada 2011 — 2014
Associate’s Degree, Secondary Education and Teaching
Clark County School District Volunteer CoordinatorCampaign to Elect Ricki BarlowFebruary 2015 - April 2015
Ramirez Group August 2014 - December 2014
2K June 2013 - August 2014
Sitel March 2013 - April 2013
Campaign to Elect Mo Denis February 2011 - February 2013
Education
University of Nevada-Las Vegas 2014 — 2017
Bachelor’s Degree, Secondary Education and Teaching
College of Southern Nevada 2011 — 2014
Associate’s Degree, Secondary Education and Teaching
Brian Travers's Sitel Experience 1989 - 1991
Job CEO at Premium Retail Services
Industry Retail
Experience
Premium Retail Services November 2013 - Present
Premium Retail Services May 1991 - Present
APAC Customer Services 1992 - 1993
Intllisell Corporation 1990 - 1991
Sitel 1989 - 1991
Skills
Merchandising, Retail, Sales, Sales Management, Customer Service, Business Development, Income Statement, Inventory Management, Leadership, Management, Marketing, Marketing Strategy
Education
Creighton University 1985 — 1989
Premium Retail Services November 2013 - Present
Premium Retail Services May 1991 - Present
APAC Customer Services 1992 - 1993
Intllisell Corporation 1990 - 1991
Sitel 1989 - 1991
Skills
Merchandising, Retail, Sales, Sales Management, Customer Service, Business Development, Income Statement, Inventory Management, Leadership, Management, Marketing, Marketing Strategy
Education
Creighton University 1985 — 1989
Edron Serrano Edron Serrano's Sitel Experience March 2006 - August 2008
Job Administrative/marketing assistant
Industry Information Technology and Services
Experience
Andronico's Markets July 2015 - Present
AT&T September 2014 - June 2015
Silverton Casino March 2008 - August 2014
Sitel March 2006 - August 2008
Abercrombie & Fitch January 2005 - December 2006
GameStop March 2003 - August 2005
Skills
Hospitality, Food & Beverage, Restaurants, Catering, Hospitality Management, Hotels, Hospitality Industry, Banquets, Customer Service, Call Centers, Stocking, Expositions, Bartending, Technical Support, Customer Service..., Microsoft Office, Adobe Creative Suite, Sony Vegas, Minitab, XLMiner, Basic HTML, Microsoft SQL Server, Customer Satisfaction, Microsoft Excel, Inventory Management, Microsoft Word, Customer Support, Loss Prevention, Teamwork, Management, Time Management, Sales, PowerPoint, Cashiering, POS, Retail, Social Networking, Food, Training, Leadership
Education
University of Nevada-Reno 2014 — 2015
Bachelor's Degree, Business Administration and Management, General
University of Nevada-Las Vegas 2008 — 2013
Business Administration and Management, General
College of Southern Nevada 2005 — 2007
Associate's Degree, Business Administration and Management, General, 3.6
Andronico's Markets July 2015 - Present
AT&T September 2014 - June 2015
Silverton Casino March 2008 - August 2014
Sitel March 2006 - August 2008
Abercrombie & Fitch January 2005 - December 2006
GameStop March 2003 - August 2005
Skills
Hospitality, Food & Beverage, Restaurants, Catering, Hospitality Management, Hotels, Hospitality Industry, Banquets, Customer Service, Call Centers, Stocking, Expositions, Bartending, Technical Support, Customer Service..., Microsoft Office, Adobe Creative Suite, Sony Vegas, Minitab, XLMiner, Basic HTML, Microsoft SQL Server, Customer Satisfaction, Microsoft Excel, Inventory Management, Microsoft Word, Customer Support, Loss Prevention, Teamwork, Management, Time Management, Sales, PowerPoint, Cashiering, POS, Retail, Social Networking, Food, Training, Leadership
Education
University of Nevada-Reno 2014 — 2015
Bachelor's Degree, Business Administration and Management, General
University of Nevada-Las Vegas 2008 — 2013
Business Administration and Management, General
College of Southern Nevada 2005 — 2007
Associate's Degree, Business Administration and Management, General, 3.6
Jessica Fix's Sitel Experience February 2014 - September 2014
Job Technical Support at Asurion
Industry Information Technology and Services
Experience
Asurion October 2014 - Present
Agua Dulce Movie Ranch September 2007 - Present
Sitel February 2014 - September 2014
NETbilling, Inc. February 2013 - December 2013
Skills
Customer Service, Management, Microsoft Office, Microsoft Excel, Project Management, Sales, Training, Windows, Troubleshooting, Account Management, Customer Satisfaction, Vendor Management, Leadership, Team Building, Team Leadership, Business Analysis
Education
College of the Canyons 2009 — 2011
Music Production
Asurion October 2014 - Present
Agua Dulce Movie Ranch September 2007 - Present
Sitel February 2014 - September 2014
NETbilling, Inc. February 2013 - December 2013
Skills
Customer Service, Management, Microsoft Office, Microsoft Excel, Project Management, Sales, Training, Windows, Troubleshooting, Account Management, Customer Satisfaction, Vendor Management, Leadership, Team Building, Team Leadership, Business Analysis
Education
College of the Canyons 2009 — 2011
Music Production
susan (susan polityka) huse susan (susan polityka) huse's Sitel Experience January 1996 - October 2000
Job Business Process Coordinator Workers' Compensation Compliance at Applied Underwriters
Industry Law Practice
Experience
Applied Underwriters May 2015 - Present
Blue Cross and Blue Shield of Nebraska June 2014 - May 2015
Blue Cross and Blue Shield of Nebraska February 2008 - May 2014
West Corporation October 2000 - February 2008
West Corporation October 2000 - February 2008
Sitel January 1996 - October 2000
Skills
Regulatory Compliance, Employee Benefits, Research, Time Management, Microsoft Word, Microsoft Office, PowerPoint, Training, LexisNexis, Analysis
Education
Creighton University School of Law 2012 — 2015
Doctor of Law (J.D.), General Studies
Creighton University 2005 — 2005
Certificate, Human Resources Management/Personnel Administration, General
Creighton University 1990 — 1994
Bachelor of Arts (B.A.), Journalism
Creighton University 1990 — 1994
Bachelor of Arts (B.A.), English-Irish Literature
Applied Underwriters May 2015 - Present
Blue Cross and Blue Shield of Nebraska June 2014 - May 2015
Blue Cross and Blue Shield of Nebraska February 2008 - May 2014
West Corporation October 2000 - February 2008
West Corporation October 2000 - February 2008
Sitel January 1996 - October 2000
Skills
Regulatory Compliance, Employee Benefits, Research, Time Management, Microsoft Word, Microsoft Office, PowerPoint, Training, LexisNexis, Analysis
Education
Creighton University School of Law 2012 — 2015
Doctor of Law (J.D.), General Studies
Creighton University 2005 — 2005
Certificate, Human Resources Management/Personnel Administration, General
Creighton University 1990 — 1994
Bachelor of Arts (B.A.), Journalism
Creighton University 1990 — 1994
Bachelor of Arts (B.A.), English-Irish Literature
Robert Lennox Robert Lennox's Sitel Experience February 1998 - June 2003
Job Global Quality Lead at CSC
Industry Information Technology and Services
Experience
CSC August 2013 - Present
CSC June 2012 - July 2013
CSC March 2005 - June 2012
CSC June 2003 - March 2005
Sitel February 1998 - June 2003
Protocol / Media Express January 1997 - February 1998
McDonald's Corporation January 1995 - January 1997
Skills
ITIL, Service Delivery, Business Process, Service Desk, IT Service Management, Troubleshooting, Sla, Process Improvement, Incident Management, Team Leadership, Quality Assurance, IT Operations, Management, Business Analysis, Windows, Outsourcing, Vendor Management, Change Management, Project Management, Software Documentation, Call Centers, Service Management, IT Management, Visio, Team Management, Operations Management, Business Process..., Quality Management, Quality System, Quality Auditing, Quality Control, Technical Support, Analysis, ITIL v3 Foundations..., Information Technology, Offshoring, Project Delivery, BMC Remedy, Integration, Program Management, Six Sigma, Customer Satisfaction, Transition Management, Service Improvement, IT Strategy, Resource Management, IT Outsourcing, Problem Management, SLA
Education
Concordia University 1999 — 2001
Bachelor of Arts (B.A.), Specialized History & English Literature
Dawson College 1997 — 1999
DEC, International Business
CSC August 2013 - Present
CSC June 2012 - July 2013
CSC March 2005 - June 2012
CSC June 2003 - March 2005
Sitel February 1998 - June 2003
Protocol / Media Express January 1997 - February 1998
McDonald's Corporation January 1995 - January 1997
Skills
ITIL, Service Delivery, Business Process, Service Desk, IT Service Management, Troubleshooting, Sla, Process Improvement, Incident Management, Team Leadership, Quality Assurance, IT Operations, Management, Business Analysis, Windows, Outsourcing, Vendor Management, Change Management, Project Management, Software Documentation, Call Centers, Service Management, IT Management, Visio, Team Management, Operations Management, Business Process..., Quality Management, Quality System, Quality Auditing, Quality Control, Technical Support, Analysis, ITIL v3 Foundations..., Information Technology, Offshoring, Project Delivery, BMC Remedy, Integration, Program Management, Six Sigma, Customer Satisfaction, Transition Management, Service Improvement, IT Strategy, Resource Management, IT Outsourcing, Problem Management, SLA
Education
Concordia University 1999 — 2001
Bachelor of Arts (B.A.), Specialized History & English Literature
Dawson College 1997 — 1999
DEC, International Business
Robert Foran, CPA, CA, BSc Robert Foran, CPA, CA, BSc's Sitel Experience 1995 - 1999
Job Executive at SkyPower Global
Industry Renewables & Environment
Experience
SkyPower Global February 2013 - Present
Mayhew January 2011 - December 2012
MDG Computers January 2005 - December 2010
Webhelp Inc 1999 - 2004
Sitel 1995 - 1999
Kovac Manufacturing 1991 - 1995
Zittrer, Siblin, Ernst & Young 1988 - 1991
PwC (formerly Coopers & Lybrand) 1985 - 1987
Hewitt Équipement Ltée. 1984 - 1984
Skills
Team Leadership, Process Improvement, Business Analysis, Financial Reporting, Customer Experience, Problem Solving, Outsourcing, Vendor Management, Business Process..., Financial Analysis, Performance Management, Start-ups, Product Development, Entrepreneurship, Executive Management, Continuous Improvement, Competitive Analysis, Mergers & Acquisitions, Business Development, Strategy, Leadership, New Business Development, Management, Business Strategy, Finance, Strategic Planning, Negotiation, Analysis, Project Management
Education
McGill University 1985 — 1989
Graduate Diploma in Public Accountancy
Concordia University 1981 — 1984
Bachelor of Science (BSc.), Mathematics
SkyPower Global February 2013 - Present
Mayhew January 2011 - December 2012
MDG Computers January 2005 - December 2010
Webhelp Inc 1999 - 2004
Sitel 1995 - 1999
Kovac Manufacturing 1991 - 1995
Zittrer, Siblin, Ernst & Young 1988 - 1991
PwC (formerly Coopers & Lybrand) 1985 - 1987
Hewitt Équipement Ltée. 1984 - 1984
Skills
Team Leadership, Process Improvement, Business Analysis, Financial Reporting, Customer Experience, Problem Solving, Outsourcing, Vendor Management, Business Process..., Financial Analysis, Performance Management, Start-ups, Product Development, Entrepreneurship, Executive Management, Continuous Improvement, Competitive Analysis, Mergers & Acquisitions, Business Development, Strategy, Leadership, New Business Development, Management, Business Strategy, Finance, Strategic Planning, Negotiation, Analysis, Project Management
Education
McGill University 1985 — 1989
Graduate Diploma in Public Accountancy
Concordia University 1981 — 1984
Bachelor of Science (BSc.), Mathematics
Emma Egner Emma Egner's Sitel Experience June 2007 - August 2007
Job Bookseller
Industry Writing and Editing
Experience
ATD Fourth World November 2013 - Present
Barnes & Noble November 2012 - Present
Iron Mountain February 2013 - July 2013
ATD Fourth World April 2012 - July 2012
Copps November 2011 - July 2012
Cornell College March 2010 - March 2010
University of Wisconsin Press June 2009 - August 2009
Cousins Submarines, Inc. June 2008 - August 2008
Sitel June 2007 - August 2007
Skills
Microsoft Office, Word, PowerPoint, Excel, Customer Service, Dreamweaver, Editing, Writing, Photography, Journalism, Photoshop, Copywriting, Copy Editing, Microsoft Excel, Social Networking, Blogging, InDesign, Adobe Creative Suite, Publishing, Public Speaking, Creative Writing, Proofreading, Books, Research, Microsoft Word, Publications, Editorial, Press Releases, Facebook, Mac, WordPress, Social Media
Education
University of Denver 2012 — 2012
Certificate, Publishing Institute
University of Leiden 2010 — 2011
MA, English Language and Culture
Cornell College 2006 — 2010
BA, English major, Medieval and Early Modern Studies major, Art minor
ATD Fourth World November 2013 - Present
Barnes & Noble November 2012 - Present
Iron Mountain February 2013 - July 2013
ATD Fourth World April 2012 - July 2012
Copps November 2011 - July 2012
Cornell College March 2010 - March 2010
University of Wisconsin Press June 2009 - August 2009
Cousins Submarines, Inc. June 2008 - August 2008
Sitel June 2007 - August 2007
Skills
Microsoft Office, Word, PowerPoint, Excel, Customer Service, Dreamweaver, Editing, Writing, Photography, Journalism, Photoshop, Copywriting, Copy Editing, Microsoft Excel, Social Networking, Blogging, InDesign, Adobe Creative Suite, Publishing, Public Speaking, Creative Writing, Proofreading, Books, Research, Microsoft Word, Publications, Editorial, Press Releases, Facebook, Mac, WordPress, Social Media
Education
University of Denver 2012 — 2012
Certificate, Publishing Institute
University of Leiden 2010 — 2011
MA, English Language and Culture
Cornell College 2006 — 2010
BA, English major, Medieval and Early Modern Studies major, Art minor
Jessica Vance Jessica Vance's Sitel Experience February 2008 - December 2009
Job Work Study Student at Campus Technology
Industry Computer Software
Experience
Campus Technology August 2014 - Present
Mansfield University of Pennsylvania September 2012 - Present
Lowe's Home Improvement October 2010 - October 2012
Sitel February 2008 - December 2009
Skills
Programming, PowerPoint, Microsoft Word, Microsoft Excel, HTML 5, HTML, Windows, Java, SQL, JavaScript, MySQL, JSP, Linux, NetBeans, Eclipse, Arduino, MVC, Android Development
Education
Mansfield University 2012 — 2016
Bachelor's degree, Computer Science
Corning Community College 2004 — 2006
Campus Technology August 2014 - Present
Mansfield University of Pennsylvania September 2012 - Present
Lowe's Home Improvement October 2010 - October 2012
Sitel February 2008 - December 2009
Skills
Programming, PowerPoint, Microsoft Word, Microsoft Excel, HTML 5, HTML, Windows, Java, SQL, JavaScript, MySQL, JSP, Linux, NetBeans, Eclipse, Arduino, MVC, Android Development
Education
Mansfield University 2012 — 2016
Bachelor's degree, Computer Science
Corning Community College 2004 — 2006
Crystal Miller Crystal Miller's Sitel Experience May 1998 - January 2000
Job Owner at Perfect Start Child Care Learning Center
Industry Education Management
Experience
Perfect Start Child Care Learning Center February 2000 - Present
Sitel May 1998 - January 2000
AT&T April 1997 - February 1998
Skills
Training, Management, Data Entry, Call Center, Public Speaking, Payroll, Team Building, Customer Service, Social Media, Strategic Planning, Cpr Certified, Event Planning, Leadership, Employee Relations, Policy, Budgets, Entrepreneurship, Event Management, Leadership Development, Sales, Nonprofits, Marketing, Public Relations, Coaching, Social Networking, Small Business, Fundraising, Customer Satisfaction, Microsoft Office, Recruiting, New Business Development, Marketing Strategy, Organizational..., Business Planning, Social Media Marketing, Contract Negotiation, Team Leadership, Program Management, Business Development, Project Planning
Education
Colorado Technical University-Online
Bachelor of Business Administration (BBA), Management
Georgia Military College-Augusta Campus 2001 — 2003
Associate of Science (AS), General Studies
Richmond Academy High School 1994 — 1998
High School Diploma, All necessary
Perfect Start Child Care Learning Center February 2000 - Present
Sitel May 1998 - January 2000
AT&T April 1997 - February 1998
Skills
Training, Management, Data Entry, Call Center, Public Speaking, Payroll, Team Building, Customer Service, Social Media, Strategic Planning, Cpr Certified, Event Planning, Leadership, Employee Relations, Policy, Budgets, Entrepreneurship, Event Management, Leadership Development, Sales, Nonprofits, Marketing, Public Relations, Coaching, Social Networking, Small Business, Fundraising, Customer Satisfaction, Microsoft Office, Recruiting, New Business Development, Marketing Strategy, Organizational..., Business Planning, Social Media Marketing, Contract Negotiation, Team Leadership, Program Management, Business Development, Project Planning
Education
Colorado Technical University-Online
Bachelor of Business Administration (BBA), Management
Georgia Military College-Augusta Campus 2001 — 2003
Associate of Science (AS), General Studies
Richmond Academy High School 1994 — 1998
High School Diploma, All necessary
Terenzio Martella Terenzio Martella's Sitel Experience July 2004 - April 2010
Job Human Resources Coordinator at Alertpay
Industry Human Resources
Kris Eidson Kris Eidson's Sitel Experience June 2007 - July 2015
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel June 2007 - July 2015
Skills
Employee Training, Curriculum Development, Training Delivery, Training, Teaching, Coaching, Team Building, Research, Call Centers, Performance Management, Public Speaking, Staff Development
Education
College of the Sequoias 1991 — 1993
Associate of Science (AS), Industrial Mechanics and Maintenance Technology, 3.15
Siloam Springs High School 1988 — 1990
High School, General Studies, 3.35
Sitel June 2007 - July 2015
Skills
Employee Training, Curriculum Development, Training Delivery, Training, Teaching, Coaching, Team Building, Research, Call Centers, Performance Management, Public Speaking, Staff Development
Education
College of the Sequoias 1991 — 1993
Associate of Science (AS), Industrial Mechanics and Maintenance Technology, 3.15
Siloam Springs High School 1988 — 1990
High School, General Studies, 3.35
Ray Belanger's Sitel Experience August 2014 - November 2014
Job Accounting Student at Corning Community College
Industry Accounting
Experience
Elmira Jackals November 2014 - December 2014
Sitel August 2014 - November 2014
US Department of Commerce, Economic Development Administration January 2010 - July 2014
Pioneer Credit Recovery April 2012 - January 2013
World Kitchen May 2011 - March 2012
Dresser-Rand July 2006 - September 2009
University of Tennessee at Chattanooga July 2004 - March 2006
Health Fitness Corporation February 2002 - June 2004
Skills
GIMP, Microsoft Office, Microsoft Excel, Microsoft Word, Open Source Software, Graphic Design, Observation, Taste, Analysis
Education
Corning Community College 2015 — 2016
Associate of Science (A.S.), Business Administration and Management, General
New England College 1997 — 2001
BA, Kinesiology
Elmira Jackals November 2014 - December 2014
Sitel August 2014 - November 2014
US Department of Commerce, Economic Development Administration January 2010 - July 2014
Pioneer Credit Recovery April 2012 - January 2013
World Kitchen May 2011 - March 2012
Dresser-Rand July 2006 - September 2009
University of Tennessee at Chattanooga July 2004 - March 2006
Health Fitness Corporation February 2002 - June 2004
Skills
GIMP, Microsoft Office, Microsoft Excel, Microsoft Word, Open Source Software, Graphic Design, Observation, Taste, Analysis
Education
Corning Community College 2015 — 2016
Associate of Science (A.S.), Business Administration and Management, General
New England College 1997 — 2001
BA, Kinesiology
Eric Talmadge's Sitel Experience June 2000 - August 2008
Job Chief Information Officer at Lindsay Corporation
Industry Information Technology and Services
Experience
Lindsay Corporation December 2012 - Present
Crete Carrier Corporation August 2008 - December 2012
SiTEL June 2000 - August 2008
Lozier Corporation September 1994 - June 2000
University of Missouri September 1992 - September 1994
United States Air Force May 1983 - June 1992
Skills
Management of People &..., Technology Management, Data Center Management, Merger & Acquisition..., Project Management, Vendor Management, Executive Partnership, Strategic Planning &..., Decision Making &..., Budget Development &..., Process Improvements &..., Capacity Planning, Data Center Operations, Disaster Planning and..., Collaboration &..., Continuous Improvements, Infrastructure Design &..., Data and Physical..., Large Scale & Rapid..., Systems Integration, Structured Methodologies, Networking &..., Sarbanes Oxley..., PCI Compliance, Management, Data, Information Systems, Problem Solving, Telecommunications, Strategic Planning, Networking, Integration, Data Center, Payment Industry, Process Improvement
Education
Webster University 1990 — 1994
MA, Computer Resources and Information Management
Texas Lutheran University 1986 — 1990
BA, Management Information Systems
University of Maryland University College 1984 — 1986
AS, Business Administration
Community College of the Air Force 1983 — 1986
AA, Administrative Management
Elkhorn high school 1977 — 1981
Lindsay Corporation December 2012 - Present
Crete Carrier Corporation August 2008 - December 2012
SiTEL June 2000 - August 2008
Lozier Corporation September 1994 - June 2000
University of Missouri September 1992 - September 1994
United States Air Force May 1983 - June 1992
Skills
Management of People &..., Technology Management, Data Center Management, Merger & Acquisition..., Project Management, Vendor Management, Executive Partnership, Strategic Planning &..., Decision Making &..., Budget Development &..., Process Improvements &..., Capacity Planning, Data Center Operations, Disaster Planning and..., Collaboration &..., Continuous Improvements, Infrastructure Design &..., Data and Physical..., Large Scale & Rapid..., Systems Integration, Structured Methodologies, Networking &..., Sarbanes Oxley..., PCI Compliance, Management, Data, Information Systems, Problem Solving, Telecommunications, Strategic Planning, Networking, Integration, Data Center, Payment Industry, Process Improvement
Education
Webster University 1990 — 1994
MA, Computer Resources and Information Management
Texas Lutheran University 1986 — 1990
BA, Management Information Systems
University of Maryland University College 1984 — 1986
AS, Business Administration
Community College of the Air Force 1983 — 1986
AA, Administrative Management
Elkhorn high school 1977 — 1981
Ann-Marie Davis's Sitel Experience July 2008 - December 2013
Job Sr. Financial Analyst
Industry Accounting
Experience
STARTEK January 2015 - Present
Mills Products October 2014 - January 2015
Sitel July 2008 - December 2013
AFL Network Services 2005 - April 2008
Startek, Inc 2003 - 2005
Junior Achievement- Rocky Mountain, Inc. 2000 - 2002
Waste Management, Inc. 1992 - 2002
Skills
Accounts Receivable, Accounts Payable, Process Improvement, Great Plains Software, Account Management, Access, Oracle E-Business Suite, SAP, Call Center, Invoicing, Financial Reporting, Accounting, Leadership, Microsoft Excel, Training, Vendor Management, Account Reconciliation, Call Centers, Payroll, Forecasting
Education
Colorado State University
Bachelor of Applied Science (BASc), Merchandising
STARTEK January 2015 - Present
Mills Products October 2014 - January 2015
Sitel July 2008 - December 2013
AFL Network Services 2005 - April 2008
Startek, Inc 2003 - 2005
Junior Achievement- Rocky Mountain, Inc. 2000 - 2002
Waste Management, Inc. 1992 - 2002
Skills
Accounts Receivable, Accounts Payable, Process Improvement, Great Plains Software, Account Management, Access, Oracle E-Business Suite, SAP, Call Center, Invoicing, Financial Reporting, Accounting, Leadership, Microsoft Excel, Training, Vendor Management, Account Reconciliation, Call Centers, Payroll, Forecasting
Education
Colorado State University
Bachelor of Applied Science (BASc), Merchandising
Jacque Kasselman's Sitel Experience February 2009 - February 2012
Job Global Project Implementation Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
Costa Samaras's Sitel Experience June 2004 - January 2005
Job Service Deployment Manager at CSC
Industry Information Technology and Services
Experience
CSC February 2010 - Present
CSC January 2005 - January 2010
Sitel June 2004 - January 2005
Hewlett-Packard January 2003 - May 2004
HP January 2001 - December 2002
Hewlett-Packard January 2000 - December 2001
Accutel Inc. January 1999 - December 1999
Skills
ITIL, Service Delivery, IT Service Management, Incident Management, Service Management, IT Operations, ServiceNow, Outsourcing, Sla, Change Management, Management, Problem Management, Service Desk, IT Outsourcing, IT Management, Service Improvement, Vendor Management, Transition Management, IT Strategy, Solution Architecture, Leadership, Service Level Management, Call Center, Account Management, PMP, Managed Services, Project Delivery, Call Centers, Team Leadership, BMC Remedy, Project Portfolio..., Process Improvement, Offshoring, Disaster Recovery, Infrastructure, Release Management, Integration, Six Sigma, Customer Satisfaction, Resource Management, Team Management, System Deployment, ITIL v3 Foundations..., People Management, Team Building, Business Process, Business Process..., PMO, Cloud Computing, ITIL Certified
Education
Memorial University of Newfoundland 1998 — 1999
Master of Science (M.Sc.), Mineral Exploration and Geochemistry
Concordia University 1993 — 1997
Bachelor of Science (B.Sc.), Geology/Earth Science
CSC February 2010 - Present
CSC January 2005 - January 2010
Sitel June 2004 - January 2005
Hewlett-Packard January 2003 - May 2004
HP January 2001 - December 2002
Hewlett-Packard January 2000 - December 2001
Accutel Inc. January 1999 - December 1999
Skills
ITIL, Service Delivery, IT Service Management, Incident Management, Service Management, IT Operations, ServiceNow, Outsourcing, Sla, Change Management, Management, Problem Management, Service Desk, IT Outsourcing, IT Management, Service Improvement, Vendor Management, Transition Management, IT Strategy, Solution Architecture, Leadership, Service Level Management, Call Center, Account Management, PMP, Managed Services, Project Delivery, Call Centers, Team Leadership, BMC Remedy, Project Portfolio..., Process Improvement, Offshoring, Disaster Recovery, Infrastructure, Release Management, Integration, Six Sigma, Customer Satisfaction, Resource Management, Team Management, System Deployment, ITIL v3 Foundations..., People Management, Team Building, Business Process, Business Process..., PMO, Cloud Computing, ITIL Certified
Education
Memorial University of Newfoundland 1998 — 1999
Master of Science (M.Sc.), Mineral Exploration and Geochemistry
Concordia University 1993 — 1997
Bachelor of Science (B.Sc.), Geology/Earth Science
Sue Huenniger's Sitel Experience September 2007 - Present
Job IT Director, North America West Region at Sitel
Industry Telecommunications
Experience
Sitel September 2007 - Present
Sitel January 2005 - Present
Mutual of Omaha September 1998 - April 2002
Skills
PMP, Vendor Management, Information Technology, Budgets, Information Security, Business Analysis, Process Improvement, ITIL, Data Center, SDLC, IT Service Management, Business Process..., Telecommunications, Call Centers, Contact Centers, Troubleshooting, SharePoint, Team Leadership, Quality Assurance
Education
Creighton University 1983 — 1986
Bachelor of Science Business Administration, Management Information Systems, General
Sitel September 2007 - Present
Sitel January 2005 - Present
Mutual of Omaha September 1998 - April 2002
Skills
PMP, Vendor Management, Information Technology, Budgets, Information Security, Business Analysis, Process Improvement, ITIL, Data Center, SDLC, IT Service Management, Business Process..., Telecommunications, Call Centers, Contact Centers, Troubleshooting, SharePoint, Team Leadership, Quality Assurance
Education
Creighton University 1983 — 1986
Bachelor of Science Business Administration, Management Information Systems, General
James Cradit's Sitel Experience December 2001 - December 2003
Job Systems Engineer at Siemens ITS
Industry Information Technology and Services
Experience
Siemens ITS June 2008 - Present
ACS November 2006 - May 2008
Medical College of Georgia August 2004 - October 2006
Sitel December 2001 - December 2003
Education
Collins College 1998 — 1999
Siemens ITS June 2008 - Present
ACS November 2006 - May 2008
Medical College of Georgia August 2004 - October 2006
Sitel December 2001 - December 2003
Education
Collins College 1998 — 1999
Justin Cooke's Sitel Experience 2003 - 2004
Job Account Manager at Salestream Software Inc.
Industry Information Technology and Services
Experience
Salestream Software Inc. August 2014 - Present
NKM Worldwide September 2000 - Present
iMedRIS Data Corporation September 2013 - June 2014
Alvarado Manufacturing February 2013 - April 2013
Janmar Lighting August 2012 - January 2013
Blue Dot Safes 2012 - 2012
Black Box Network Services 2009 - 2011
Logic Link, Inc 2008 - 2009
Amp'd Mobile 2004 - 2007
Sitel 2003 - 2004
Skills
Knowledge Management, Corporate Communications, System Design, Business Systems..., Technical Writing, Training & Development, Technical Training, Business Analysis, Reporting & Analysis, Quality Assurance, Process Engineering, Process Development, Process Improvement, Sales Engineering, Computer Hardware, Software Implementation, Troubleshooting, Multitasker, Typing, Video Editing, Motion Graphics, Web Design, Content Management, System Administration, Network Engineering, Customer Service, Contact Centre, Operations, Scheduling, Forecasting, Computer Science, Computer Graphics, Graphic Design, Psychology, Philosophy of Mind, Sales Support, Direct Sales, CRM software, CMS, ASP, PHP, SQL, VBScript, Microsoft Office, Adobe Creative Suite, Captivate, Wireless, Telecommunications, Call Center, Workflow Analysis
Education
Community College of Southern Nevada 2002 — 2002
Graphic Design, Web Design, Electronics
Salestream Software Inc. August 2014 - Present
NKM Worldwide September 2000 - Present
iMedRIS Data Corporation September 2013 - June 2014
Alvarado Manufacturing February 2013 - April 2013
Janmar Lighting August 2012 - January 2013
Blue Dot Safes 2012 - 2012
Black Box Network Services 2009 - 2011
Logic Link, Inc 2008 - 2009
Amp'd Mobile 2004 - 2007
Sitel 2003 - 2004
Skills
Knowledge Management, Corporate Communications, System Design, Business Systems..., Technical Writing, Training & Development, Technical Training, Business Analysis, Reporting & Analysis, Quality Assurance, Process Engineering, Process Development, Process Improvement, Sales Engineering, Computer Hardware, Software Implementation, Troubleshooting, Multitasker, Typing, Video Editing, Motion Graphics, Web Design, Content Management, System Administration, Network Engineering, Customer Service, Contact Centre, Operations, Scheduling, Forecasting, Computer Science, Computer Graphics, Graphic Design, Psychology, Philosophy of Mind, Sales Support, Direct Sales, CRM software, CMS, ASP, PHP, SQL, VBScript, Microsoft Office, Adobe Creative Suite, Captivate, Wireless, Telecommunications, Call Center, Workflow Analysis
Education
Community College of Southern Nevada 2002 — 2002
Graphic Design, Web Design, Electronics
Julie Weingardt's Sitel Experience January 2004 - October 2009
Job SVP Operations at STARTEK
Industry Consumer Services
Experience
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
Tiffaney San Miguel's Sitel Experience November 2012 - March 2014
Job Manager, Product Managerat Insight
Industry Information Technology and Services
Experience
Insight November 2014 - Present
Insight June 2014 - November 2014
Sitel November 2012 - March 2014
Hewlett-Packard May 2003 - September 2012
Dynegy August 2000 - May 2003
MCI WorldCom November 1998 - August 2000
U.S. Army Reserve January 1996 - March 1999
ITT/ Air Force Space Command August 1996 - November 1998
US ARMY April 1991 - January 1996
Skills
Contract Negotiations, Product Marketing, Account Management, Cloud Computing, New Business Development, Contract Negotiation, Business Development, SaaS, Sales Management, Project Management, VMware Infrastructure, Telecommunications..., Channel Partners, Team Building, Enterprise Software, HP, Sales Process, Sales Operations, Selling, Solution Selling, Networking, Sales, Managed Services, Marketing, Management, CRM, Direct Sales, Pre-sales, Salesforce.com, Operations Management, Professional Services, Cross-functional Team..., Data Center, Vendor Management, Partner Management, Outsourcing, Go-to-market Strategy, Product Management, Strategic Partnerships, Business Alliances, Sales Enablement, Storage, Lead Generation, Call Centers, Strategy, Telecommunications, Software Industry, Unified Communications, Virtualization, Demand Generation
Education
Colorado Technical University
Bachelor of Applied Science (B.A.Sc.), Information Technology Project Management
DC Everest 1983 — 1990
Insight November 2014 - Present
Insight June 2014 - November 2014
Sitel November 2012 - March 2014
Hewlett-Packard May 2003 - September 2012
Dynegy August 2000 - May 2003
MCI WorldCom November 1998 - August 2000
U.S. Army Reserve January 1996 - March 1999
ITT/ Air Force Space Command August 1996 - November 1998
US ARMY April 1991 - January 1996
Skills
Contract Negotiations, Product Marketing, Account Management, Cloud Computing, New Business Development, Contract Negotiation, Business Development, SaaS, Sales Management, Project Management, VMware Infrastructure, Telecommunications..., Channel Partners, Team Building, Enterprise Software, HP, Sales Process, Sales Operations, Selling, Solution Selling, Networking, Sales, Managed Services, Marketing, Management, CRM, Direct Sales, Pre-sales, Salesforce.com, Operations Management, Professional Services, Cross-functional Team..., Data Center, Vendor Management, Partner Management, Outsourcing, Go-to-market Strategy, Product Management, Strategic Partnerships, Business Alliances, Sales Enablement, Storage, Lead Generation, Call Centers, Strategy, Telecommunications, Software Industry, Unified Communications, Virtualization, Demand Generation
Education
Colorado Technical University
Bachelor of Applied Science (B.A.Sc.), Information Technology Project Management
DC Everest 1983 — 1990
Cindy Hopper's Sitel Experience August 2011 - Present
Job Workforce RTA analyst at Sitel
Industry Consumer Services
Experience
Sitel August 2011 - Present
Sitel July 2008 - August 2011
The Nielsen Company July 2006 - July 2008
Skills
Call Center, Customer Satisfaction, Customer Service, Troubleshooting, Data Entry, Customer Experience, Telephone Skills, Microsoft Office, Technical Support, Outlook, Microsoft Excel, Training, Call Centers, Customer Retention, Time Management, Analysis
Education
Huntlea School of Horsemanship 1984 — 1985
Certificate, Riding Instructor
Colorado Mountain College 1979 — 1981
AAS, Animal Health Technology
Colorado Mountain College 1979 — 1981
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Sitel August 2011 - Present
Sitel July 2008 - August 2011
The Nielsen Company July 2006 - July 2008
Skills
Call Center, Customer Satisfaction, Customer Service, Troubleshooting, Data Entry, Customer Experience, Telephone Skills, Microsoft Office, Technical Support, Outlook, Microsoft Excel, Training, Call Centers, Customer Retention, Time Management, Analysis
Education
Huntlea School of Horsemanship 1984 — 1985
Certificate, Riding Instructor
Colorado Mountain College 1979 — 1981
AAS, Animal Health Technology
Colorado Mountain College 1979 — 1981
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Penny Majeski's Sitel Experience 1993 - 1997
Job Vice President Human Resources Employee Relations at West Corporation
Industry Human Resources
Experience
West Corporation July 2012 - Present
West Teleservices May 2005 - Present
Omnium Worldwide, Inc. April 1998 - May 2005
Sitel 1993 - 1997
Skills
Employee Relations, Performance Management, Employee Benefits, Leadership Development, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Coaching, Process Improvement, Team Building, Human Resources, Employee Engagement, Organizational..., Strategic Planning, Training, Call Center, HR Policies, Workforce Planning, Personnel Management, Benefits Administration, Vendor Management, Leadership, Hiring, Employee Training, Employment Law, EEO, Operations Management, Interviews, Call Centers, Onboarding, Conflict Resolution, PeopleSoft, Deferred Compensation, FMLA, HRIS, Applicant Tracking...
Education
Creighton University School of Law 2000 — 2005
JD, Law
West Corporation July 2012 - Present
West Teleservices May 2005 - Present
Omnium Worldwide, Inc. April 1998 - May 2005
Sitel 1993 - 1997
Skills
Employee Relations, Performance Management, Employee Benefits, Leadership Development, Recruiting, Succession Planning, Talent Management, Talent Acquisition, Coaching, Process Improvement, Team Building, Human Resources, Employee Engagement, Organizational..., Strategic Planning, Training, Call Center, HR Policies, Workforce Planning, Personnel Management, Benefits Administration, Vendor Management, Leadership, Hiring, Employee Training, Employment Law, EEO, Operations Management, Interviews, Call Centers, Onboarding, Conflict Resolution, PeopleSoft, Deferred Compensation, FMLA, HRIS, Applicant Tracking...
Education
Creighton University School of Law 2000 — 2005
JD, Law
Adam Brogan's Sitel Experience August 1996 - August 1998
Job
Industry Information Technology and Services
Experience
Werner Enterprises May 2014 - Present
Piece De Resistance August 2010 - Present
Werner Global Logistics May 2006 - May 2014
Werner Enterprises August 2000 - May 2006
Werner Enterprises September 1998 - August 2000
Sitel August 1996 - August 1998
Self Employed Benefits Agency August 1994 - May 1996
DOJO Omaha August 1994 - May 1996
Skills
Certified Scrum Master..., Java, DB2, Unix, XML, Microsoft SQL Server, Oracle, EDI, SQL, Troubleshooting, PL/SQL, Perl, Databases, SOA, FTP, RPG, Informix, Database Design, Logistics, IBM iSeries, Data Modeling, SDLC, Enterprise Architecture, Visio, Transportation, Agile Methodologies, Requirements Gathering, ETL, Business Analysis, Business Intelligence, Web Services, Data Analysis, Supply Chain, Requirements Analysis, Agile Project Management, AS2, Online Marketing, System Architecture, Hibernate, Eclipse
Education
University of Nebraska at Omaha 1995 — 2009
General Education
Omaha Metropolitan Community College 1994 — 2009
Computer Coursework
Creighton University 1991 — 2000
BA, Economics
Creighton University 1991 — 1997
Associates, Computer Science
Werner Enterprises May 2014 - Present
Piece De Resistance August 2010 - Present
Werner Global Logistics May 2006 - May 2014
Werner Enterprises August 2000 - May 2006
Werner Enterprises September 1998 - August 2000
Sitel August 1996 - August 1998
Self Employed Benefits Agency August 1994 - May 1996
DOJO Omaha August 1994 - May 1996
Skills
Certified Scrum Master..., Java, DB2, Unix, XML, Microsoft SQL Server, Oracle, EDI, SQL, Troubleshooting, PL/SQL, Perl, Databases, SOA, FTP, RPG, Informix, Database Design, Logistics, IBM iSeries, Data Modeling, SDLC, Enterprise Architecture, Visio, Transportation, Agile Methodologies, Requirements Gathering, ETL, Business Analysis, Business Intelligence, Web Services, Data Analysis, Supply Chain, Requirements Analysis, Agile Project Management, AS2, Online Marketing, System Architecture, Hibernate, Eclipse
Education
University of Nebraska at Omaha 1995 — 2009
General Education
Omaha Metropolitan Community College 1994 — 2009
Computer Coursework
Creighton University 1991 — 2000
BA, Economics
Creighton University 1991 — 1997
Associates, Computer Science
bob salerno's Sitel Experience June 1998 - August 2003
Job Content Guru @ The Social XChange
Industry Online Media
Experience
Elite Computing Company March 2014 - Present
The Social XChange July 2012 - Present
Cox Communications August 2003 - August 2013
Sitel June 1998 - August 2003
Regent Broadcasting December 1995 - May 1998
Call Canada - 1-900 Canada, Inc. January 1991 - December 1995
Skills
Customer Experience, Customer Satisfaction, Social Media Marketing, Corporate Social Media, Process Improvement, Vendor Management, Call Centers, Social Media, Broadcast, Management, Leadership, Cross-functional Team..., Team Leadership, Marketing, Program Management, Sales, Integrated Marketing, Content Marketing, Social Media Strategist, Voice of the Customer, Staff Management, Staff Development, Project Management
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Marketing, 3.8
Colorado Technical University 2006 — 2009
Bachelor of Business Administration (BBA), Marketing, 3.9
Elite Computing Company March 2014 - Present
The Social XChange July 2012 - Present
Cox Communications August 2003 - August 2013
Sitel June 1998 - August 2003
Regent Broadcasting December 1995 - May 1998
Call Canada - 1-900 Canada, Inc. January 1991 - December 1995
Skills
Customer Experience, Customer Satisfaction, Social Media Marketing, Corporate Social Media, Process Improvement, Vendor Management, Call Centers, Social Media, Broadcast, Management, Leadership, Cross-functional Team..., Team Leadership, Marketing, Program Management, Sales, Integrated Marketing, Content Marketing, Social Media Strategist, Voice of the Customer, Staff Management, Staff Development, Project Management
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Marketing, 3.8
Colorado Technical University 2006 — 2009
Bachelor of Business Administration (BBA), Marketing, 3.9
Anthony Hattori's Sitel Experience December 2006 - June 2011
Job cusotmer service representative at Sitel
Industry Consumer Services
Experience
Sitel December 2006 - June 2011
Education
College of Southern Nevada 2010 — 2015
Culinary Arts/Chef Training, 3.4
Sitel December 2006 - June 2011
Education
College of Southern Nevada 2010 — 2015
Culinary Arts/Chef Training, 3.4
Pamela Sitton's Sitel Experience October 1999 - August 2001
Job Consumer Services Professional
Industry Consumer Services
Experience
AppleOne October 2008 - Present
Parrish and Company January 2006 - October 2006
Office Team August 2001 - February 2003
Sitel October 1999 - August 2001
Education
Columbia College 1991 — 1992
none, Education
AppleOne October 2008 - Present
Parrish and Company January 2006 - October 2006
Office Team August 2001 - February 2003
Sitel October 1999 - August 2001
Education
Columbia College 1991 — 1992
none, Education
Christopher Grisham, MBA's Sitel Experience February 2006 - September 2006
Job IT Systems Engineer at Progressive Insurance
Industry Insurance
Experience
Progressive Insurance April 2012 - Present
Progressive Insurance September 2006 - April 2012
Sitel February 2006 - September 2006
Skills
Windows Server, VMware, Troubleshooting, SharePoint, ITIL, Visio, Process Improvement, Integration, Management Consulting, Vendor Management, Management, Servers, Active Directory, Lotus Notes, BMC Remedy, BMC Patrol, Disaster Recovery, SCCM, SCOM, Microsoft Exchange, Remote Desktop, Powershell, NetBackup, Catalyst Switches, Cisco UCS, Cisco Nexus, F5 BigIP, SiteScope, SAN, Oracle Enterprise Linux
Education
Colorado Technical University 2009 — 2011
MBA, Logistics
Colorado Technical University 2002 — 2004
BS, Information Technology Management
DeVry
Associate of Arts and Sciences (A.A.S.) network and systems administration
Progressive Insurance April 2012 - Present
Progressive Insurance September 2006 - April 2012
Sitel February 2006 - September 2006
Skills
Windows Server, VMware, Troubleshooting, SharePoint, ITIL, Visio, Process Improvement, Integration, Management Consulting, Vendor Management, Management, Servers, Active Directory, Lotus Notes, BMC Remedy, BMC Patrol, Disaster Recovery, SCCM, SCOM, Microsoft Exchange, Remote Desktop, Powershell, NetBackup, Catalyst Switches, Cisco UCS, Cisco Nexus, F5 BigIP, SiteScope, SAN, Oracle Enterprise Linux
Education
Colorado Technical University 2009 — 2011
MBA, Logistics
Colorado Technical University 2002 — 2004
BS, Information Technology Management
DeVry
Associate of Arts and Sciences (A.A.S.) network and systems administration
Dain Rixey's Sitel Experience December 2006 - September 2008
Job General manager at Mywireless
Industry Telecommunications
Experience
T-Mobile March 2015 - Present
Mywireless February 2013 - March 2015
Lincoln College Online September 2008 - July 2010
Lincoln College Online September 2008 - February 2009
Sitel December 2006 - September 2008
National Business Supply November 2005 - November 2006
Harbuck Vacation Tours June 2004 - October 2005
Skills
Leadership, Training, Sales, Marketing, B2B, Adult Education, Staff Development, E-Learning, Curriculum Development, Curriculum Design, Coaching, Interviews, Leadership Development, Social Networking, Customer Service, Public Speaking, Community Outreach, Team Building, Management, Nonprofits, Event Planning, Employee Training, Recruiting, Teaching
Education
College of Southern Nevada 2010 — 2014
Associate of Science (A.S.), Elementary Education and Teaching, 3.4
Estero High 1995 — 1999
High School Diploma, General Studies
T-Mobile March 2015 - Present
Mywireless February 2013 - March 2015
Lincoln College Online September 2008 - July 2010
Lincoln College Online September 2008 - February 2009
Sitel December 2006 - September 2008
National Business Supply November 2005 - November 2006
Harbuck Vacation Tours June 2004 - October 2005
Skills
Leadership, Training, Sales, Marketing, B2B, Adult Education, Staff Development, E-Learning, Curriculum Development, Curriculum Design, Coaching, Interviews, Leadership Development, Social Networking, Customer Service, Public Speaking, Community Outreach, Team Building, Management, Nonprofits, Event Planning, Employee Training, Recruiting, Teaching
Education
College of Southern Nevada 2010 — 2014
Associate of Science (A.S.), Elementary Education and Teaching, 3.4
Estero High 1995 — 1999
High School Diploma, General Studies
Michele Keough's Sitel Experience November 2008 - June 2010
Job QC Lab Tech
Industry Biotechnology
Experience
American Yeast September 2013 - November 2013
Sitel November 2008 - June 2010
Sedona Staffing April 2005 - September 2007
Skills
Aliquoting, ELISA testing, Accessioning, Cell Culture, Centrifugation, DNA electrophoresis, Micropipette, PCR, TLC, SDS-PAGE, HPLC, Spectrophotometry, Western Blotting, Thermocycler, DNA amplification, Serial Dilutions, Cell Counting, Plating, DNA isolation, Inoculation, Incubation, Medical Terminology
Education
Southwest Tennessee Community College
Biotechnology
Concorde Career College-Memphis 2003 — 2004
Certification, Medical/Clinical Assistant, 3.83
American Yeast September 2013 - November 2013
Sitel November 2008 - June 2010
Sedona Staffing April 2005 - September 2007
Skills
Aliquoting, ELISA testing, Accessioning, Cell Culture, Centrifugation, DNA electrophoresis, Micropipette, PCR, TLC, SDS-PAGE, HPLC, Spectrophotometry, Western Blotting, Thermocycler, DNA amplification, Serial Dilutions, Cell Counting, Plating, DNA isolation, Inoculation, Incubation, Medical Terminology
Education
Southwest Tennessee Community College
Biotechnology
Concorde Career College-Memphis 2003 — 2004
Certification, Medical/Clinical Assistant, 3.83
Jessy Orme's Sitel Experience October 2011 - May 2013
Job Customer Support Specialist at Nielsen
Industry Information Technology and Services
Experience
Nielsen June 2013 - Present
Sitel October 2011 - May 2013
Corning Incorporated January 2011 - July 2011
Sutherland Global Services January 2010 - January 2011
IBM July 2010 - October 2010
Best Buy July 2008 - January 2010
Staples January 2006 - May 2007
Corning Community College January 2003 - May 2006
Skills
Software Installation, Windows 7, Troubleshooting, Technical Support, Windows, Computer Hardware, Hardware, Laptops, XP, Windows XP, Call Centers
Education
Corning Community College 2002 — 2006
AAS, Liberal Arts
SCT Boces 1999 — 2000
Welding
Nielsen June 2013 - Present
Sitel October 2011 - May 2013
Corning Incorporated January 2011 - July 2011
Sutherland Global Services January 2010 - January 2011
IBM July 2010 - October 2010
Best Buy July 2008 - January 2010
Staples January 2006 - May 2007
Corning Community College January 2003 - May 2006
Skills
Software Installation, Windows 7, Troubleshooting, Technical Support, Windows, Computer Hardware, Hardware, Laptops, XP, Windows XP, Call Centers
Education
Corning Community College 2002 — 2006
AAS, Liberal Arts
SCT Boces 1999 — 2000
Welding
David Egyes's Sitel Experience August 2006 - December 2006
Job Avocat Attorney
Industry Law Practice
Experience
Frégeau & Associates Inc. August 2015 - Present
Frégeau & Associates Inc. February 2015 - Present
Pierre Fregeau Attorney-Avocat June 2013 - February 2015
Bank of Montreal April 2011 - August 2011
Ruby Stein Wagner Chartered Accountants September 2008 - December 2008
Sitel August 2006 - December 2006
Skills
Legal Writing, Accounts Payable, Financial Statements, French, Bookkeeping, Legal Research
Education
Université de Montréal 2011 — 2014
L.L.B., Droit Civil
Concordia University 2006 — 2010
B. Comm, International Business
Frégeau & Associates Inc. August 2015 - Present
Frégeau & Associates Inc. February 2015 - Present
Pierre Fregeau Attorney-Avocat June 2013 - February 2015
Bank of Montreal April 2011 - August 2011
Ruby Stein Wagner Chartered Accountants September 2008 - December 2008
Sitel August 2006 - December 2006
Skills
Legal Writing, Accounts Payable, Financial Statements, French, Bookkeeping, Legal Research
Education
Université de Montréal 2011 — 2014
L.L.B., Droit Civil
Concordia University 2006 — 2010
B. Comm, International Business
Andrés Vielma's Sitel Experience October 2008 - October 2009
Job Project Manager at EVO Payments International
Industry Financial Services
Experience
EVO Payments International July 2012 - Present
EVO Canada January 2011 - July 2012
EVO Canada October 2009 - January 2011
Sitel October 2008 - October 2009
Sitel March 2005 - October 2008
AFFINA August 2004 - February 2005
Skills
Sales Management, Team Leadership, Call Center, Project Management, New Business Development, Payment Card Processing, Electronic Payments, Payments, Account Management, Business Strategy, E-commerce, Management, Team Building, Credit Cards, Vendor Management, Mobile Payments, Call Centers, Debit Cards, E-payments, Merchant Services, Customer Satisfaction, Payment Systems, Payment Gateways, Relationship Management, Acquiring
Education
Concordia University 2003 — 2005
EVO Payments International July 2012 - Present
EVO Canada January 2011 - July 2012
EVO Canada October 2009 - January 2011
Sitel October 2008 - October 2009
Sitel March 2005 - October 2008
AFFINA August 2004 - February 2005
Skills
Sales Management, Team Leadership, Call Center, Project Management, New Business Development, Payment Card Processing, Electronic Payments, Payments, Account Management, Business Strategy, E-commerce, Management, Team Building, Credit Cards, Vendor Management, Mobile Payments, Call Centers, Debit Cards, E-payments, Merchant Services, Customer Satisfaction, Payment Systems, Payment Gateways, Relationship Management, Acquiring
Education
Concordia University 2003 — 2005
Barry Nicol's Sitel Experience February 1999 - Present
Job at
Industry Outsourcing/Offshoring
Experience
Sitel February 1999 - Present
Meteomedia 1998 - 1998
IATA 1996 - 1998
Skills
Tax, Accounting, Account Reconciliation, Auditing, Financial Reporting, Payroll, Accounts Payable, Sarbanes-Oxley Act, Financial Accounting, General Ledger, MIS, Accounts Receivable, Accruals, Internal Controls, Fixed Assets, GAAP
Education
Concordia University 1989 — 1994
Accounting, Engineering
Sitel February 1999 - Present
Meteomedia 1998 - 1998
IATA 1996 - 1998
Skills
Tax, Accounting, Account Reconciliation, Auditing, Financial Reporting, Payroll, Accounts Payable, Sarbanes-Oxley Act, Financial Accounting, General Ledger, MIS, Accounts Receivable, Accruals, Internal Controls, Fixed Assets, GAAP
Education
Concordia University 1989 — 1994
Accounting, Engineering
Brian Max Frable's Sitel Experience August 2006 - May 2007
Job CFO at Serenity Valley LLC
Industry Investment Management
Experience
sisters of perpetual indulgence 2007 - Present
Serenity Valley LLC April 2006 - Present
Sitel August 2006 - May 2007
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Managerial Finance, Mergers, Financial Modeling, New Business Development, Public Relations, Team Building, Strategic Financial..., Management, Call Centers
Education
College of Southern Nevada 2010 — 2014
sisters of perpetual indulgence 2007 - Present
Serenity Valley LLC April 2006 - Present
Sitel August 2006 - May 2007
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Managerial Finance, Mergers, Financial Modeling, New Business Development, Public Relations, Team Building, Strategic Financial..., Management, Call Centers
Education
College of Southern Nevada 2010 — 2014
Travis Beahlen's Sitel Experience April 1998 - April 1999
Job Automation Specialist Project Management Professional at United States Probation Office Eastern District of Wisconsin
Industry Information Technology and Services
Experience
United States Probation Office Eastern District of Wisconsin February 2006 - Present
American Family Insurance April 2004 - February 2006
New Berlin School District June 2002 - August 2002
Firstar Bank June 2000 - May 2002
Allison Systems January 1999 - April 2000
Sitel April 1998 - April 1999
United States Navy February 1994 - February 1997
Skills
Help Desk Support, Testing, Project Management, Troubleshooting, Project Planning, Systems Analysis, VBScript, SharePoint, Data Migration, Crystal Reports, Microsoft SQL Server, Web Application Design, Technical Support
Education
Colorado Technical University 2006 — 2008
Master's of Science, Project Management
University of Phoenix-Milwaukee Campus 2004 — 2006
Bachelors of Science, Information Technology
Waukesha County Technical College 2001 — 2003
Associates of Science, Network Telecommunciations
United States Probation Office Eastern District of Wisconsin February 2006 - Present
American Family Insurance April 2004 - February 2006
New Berlin School District June 2002 - August 2002
Firstar Bank June 2000 - May 2002
Allison Systems January 1999 - April 2000
Sitel April 1998 - April 1999
United States Navy February 1994 - February 1997
Skills
Help Desk Support, Testing, Project Management, Troubleshooting, Project Planning, Systems Analysis, VBScript, SharePoint, Data Migration, Crystal Reports, Microsoft SQL Server, Web Application Design, Technical Support
Education
Colorado Technical University 2006 — 2008
Master's of Science, Project Management
University of Phoenix-Milwaukee Campus 2004 — 2006
Bachelors of Science, Information Technology
Waukesha County Technical College 2001 — 2003
Associates of Science, Network Telecommunciations
Mark J. Eastman's Sitel Experience August 2010 - February 2011
Job Experienced Bilingual Customer Service Representative
Industry Retail
Experience
Walmart May 2011 - Present
Sitel August 2010 - February 2011
MoneyGram International May 1998 - August 2001
Skills
Microsoft Excel, Microsoft Office, Team Building
Education
Elmira College 2005 — 2008
Baccalarureate of Arts, Psychology
Corning Community College 2002 — 2004
Associate of Science, Elementary Education
Legionaries of Christ Catholic Seminary 1991 — 1998
Priesthood
Walmart May 2011 - Present
Sitel August 2010 - February 2011
MoneyGram International May 1998 - August 2001
Skills
Microsoft Excel, Microsoft Office, Team Building
Education
Elmira College 2005 — 2008
Baccalarureate of Arts, Psychology
Corning Community College 2002 — 2004
Associate of Science, Elementary Education
Legionaries of Christ Catholic Seminary 1991 — 1998
Priesthood
Haralabos Tangatidis's Sitel Experience 2002 - 2008
Job Data and Network Assistance at Telus Mobility
Industry Telecommunications
Experience
Telus Mobility July 2008 - Present
Sitel 2002 - 2008
Education
Concordia University 2002 — 2007
Bachelors of Arts, Psychology Specialization
Telus Mobility July 2008 - Present
Sitel 2002 - 2008
Education
Concordia University 2002 — 2007
Bachelors of Arts, Psychology Specialization
Jacklyn Hartwell's Sitel Experience August 1997 - December 2005
Job Customer Service Representative at Aditya Birla Minacs
Industry Outsourcing/Offshoring
Experience
Minacs September 2009 - Present
Aditya Minacs Birla Customer Service January 2009 - Present
US Department of the Treasury December 2007 - 2008
Sitel August 1997 - December 2005
Sitel Corporation January 1999 - January 2005
Skills
Customer Service, Customer Relations, Customer Satisfaction
Education
National Louis University
BA, Applied Behavioral Science
Concordia University Texas
Minacs September 2009 - Present
Aditya Minacs Birla Customer Service January 2009 - Present
US Department of the Treasury December 2007 - 2008
Sitel August 1997 - December 2005
Sitel Corporation January 1999 - January 2005
Skills
Customer Service, Customer Relations, Customer Satisfaction
Education
National Louis University
BA, Applied Behavioral Science
Concordia University Texas
Richard Baliko's Sitel Experience June 2006 - February 2012
Job Facility Montior
Industry Outsourcing/Offshoring
Experience
Tom Green County Department of Corrections January 2014 - Present
Account Control Technology January 2013 - December 2013
Sitel June 2006 - February 2012
United States Air Force June 1976 - June 2006
Skills
Performance Management, Management, CRM, Change Management, Team Leadership, Business Process..., Forecasting, Analysis, Microsoft Excel, Recruiting, Training
Education
Community College of the Air Force 1987 — 1989
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections with some criminology
Freedom High School in Bethlehem Pennsylvania 1973 — 1976
High School Diploma, College preparation courses
Tom Green County Department of Corrections January 2014 - Present
Account Control Technology January 2013 - December 2013
Sitel June 2006 - February 2012
United States Air Force June 1976 - June 2006
Skills
Performance Management, Management, CRM, Change Management, Team Leadership, Business Process..., Forecasting, Analysis, Microsoft Excel, Recruiting, Training
Education
Community College of the Air Force 1987 — 1989
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections with some criminology
Freedom High School in Bethlehem Pennsylvania 1973 — 1976
High School Diploma, College preparation courses
Brian Maxx Frable's Sitel Experience August 2008 - May 2009
Job Fully Professed Member Guard at Sin Sity Sisters Of Perpetual Indulgence
Industry Financial Services
Experience
Sin Sity Sisters Of Perpetual Indulgence November 2007 - Present
A Fern Hill Steamboat May 2006 - Present
Sitel August 2008 - May 2009
Skills
C++, Perl, Python
Education
College of Southern Nevada 2011 — 2013
Associates of Science, Environmental Science
Sin Sity Sisters Of Perpetual Indulgence November 2007 - Present
A Fern Hill Steamboat May 2006 - Present
Sitel August 2008 - May 2009
Skills
C++, Perl, Python
Education
College of Southern Nevada 2011 — 2013
Associates of Science, Environmental Science
Marc San Inocencio's Sitel Experience January 2013 - June 2014
Job Federal Account Executive (DoD) at PCMG
Industry Information Technology and Services
Experience
PCMG August 2015 - Present
West Corporation November 2014 - August 2015
Sitel January 2013 - June 2014
Sitel February 2012 - January 2013
Station Casinos June 2007 - March 2012
Skills
Customer Service, Customer Satisfaction, Hospitality, Troubleshooting, Team Leadership, Management, Computer Hardware, Process Scheduler, Microsoft Office, Call Centers, Microsoft Excel, Team Building, Leadership, Training, Hotels, Technical Support, Hospitality Management, Windows 7, Microsoft Word, Master Scheduling, Workforce Management, Coding Experience, Information Technology
Education
College of Southern Nevada 2013 — 2015
Associate's degree in progress, Information Technology
PCMG August 2015 - Present
West Corporation November 2014 - August 2015
Sitel January 2013 - June 2014
Sitel February 2012 - January 2013
Station Casinos June 2007 - March 2012
Skills
Customer Service, Customer Satisfaction, Hospitality, Troubleshooting, Team Leadership, Management, Computer Hardware, Process Scheduler, Microsoft Office, Call Centers, Microsoft Excel, Team Building, Leadership, Training, Hotels, Technical Support, Hospitality Management, Windows 7, Microsoft Word, Master Scheduling, Workforce Management, Coding Experience, Information Technology
Education
College of Southern Nevada 2013 — 2015
Associate's degree in progress, Information Technology
Rebekah Foster's Sitel Experience October 2011 - August 2012
Job Cashier at Home Depot
Industry Retail
Experience
Home Depot April 2014 - Present
Target November 2013 - January 2014
Sitel October 2011 - August 2012
National Soaring Museum September 2010 - December 2010
CROSSMARK February 2010 - October 2010
Sears March 2006 - October 2008
Walt Disney World February 2005 - January 2006
Skills
Customer Service, Cash Handling, Cash Register, Return Desk, Mixing Paint, Color Matching, Phone Etiquette, Problem Solving, Call Centers
Education
Corning Community College 2002 — 2004
Business/Office Automation/Technology/Data Entry
Corning Community College 2002 — 2004
Office Technology
Southside High School 1988 — 1992
Diploma, All required
Home Depot April 2014 - Present
Target November 2013 - January 2014
Sitel October 2011 - August 2012
National Soaring Museum September 2010 - December 2010
CROSSMARK February 2010 - October 2010
Sears March 2006 - October 2008
Walt Disney World February 2005 - January 2006
Skills
Customer Service, Cash Handling, Cash Register, Return Desk, Mixing Paint, Color Matching, Phone Etiquette, Problem Solving, Call Centers
Education
Corning Community College 2002 — 2004
Business/Office Automation/Technology/Data Entry
Corning Community College 2002 — 2004
Office Technology
Southside High School 1988 — 1992
Diploma, All required
Anthony Hightower's Sitel Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 2010 - 2011
Education
College of Southern Nevada
Sitel 2010 - 2011
Education
College of Southern Nevada
Moneeke Bowden's Sitel Experience November 2012 - Present
Job customer service at Sitel
Industry Consumer Services
Experience
Sitel November 2012 - Present
California Employment Development Department September 2008 - June 2011
Bureau of Workers and Unemployment Compensation February 2003 - September 2008
The Bridge For Youth May 2001 - August 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Case Managment
Education
University of Minnesota-Twin Cities 1998 — 2001
Bachelor of Science (B.S.), Social Work and Educational Psychology
Cowley College 1996 — 1998
Associate's degree, General Studies
Sitel November 2012 - Present
California Employment Development Department September 2008 - June 2011
Bureau of Workers and Unemployment Compensation February 2003 - September 2008
The Bridge For Youth May 2001 - August 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Case Managment
Education
University of Minnesota-Twin Cities 1998 — 2001
Bachelor of Science (B.S.), Social Work and Educational Psychology
Cowley College 1996 — 1998
Associate's degree, General Studies
Rita Bryan's Sitel Experience June 2012 - Present
Job Customer Service Professional
Industry Consumer Services
Experience
FirstService Residential Nevada October 2014 - Present
Sitel June 2012 - Present
Benchmark Association Services, AAMC July 2006 - October 2008
RMI Management, LLC February 2006 - June 2006
Skills
Typing, Microsoft Word, Microsoft Office, Fax, Answering Phones, Customer Service, Pitney Bowes Mass...
Education
Community College of Southern Nevada 1985 — 1988
Paralegal, Law, 3.0
FirstService Residential Nevada October 2014 - Present
Sitel June 2012 - Present
Benchmark Association Services, AAMC July 2006 - October 2008
RMI Management, LLC February 2006 - June 2006
Skills
Typing, Microsoft Word, Microsoft Office, Fax, Answering Phones, Customer Service, Pitney Bowes Mass...
Education
Community College of Southern Nevada 1985 — 1988
Paralegal, Law, 3.0
William Zahne's Sitel Experience December 2007 - December 2008
Job National Sales Coordinator at Securitas Security Services USA, Inc.
Industry Banking
Experience
Securitas Security Services USA, Inc. November 2013 - Present
Metlife Bank May 2009 - August 2013
Sitel December 2007 - December 2008
Hanjin Shipping December 2000 - October 2007
Skills
Marketing, Market Analysis, Marketing Communications, Marketing Campaigning, Sales Support
Education
Montclair State University 1992 — 1994
Bachelors of Art, Fine/Studio Arts, General
County College of Morris 1988 — 1991
Associates of Arts
Securitas Security Services USA, Inc. November 2013 - Present
Metlife Bank May 2009 - August 2013
Sitel December 2007 - December 2008
Hanjin Shipping December 2000 - October 2007
Skills
Marketing, Market Analysis, Marketing Communications, Marketing Campaigning, Sales Support
Education
Montclair State University 1992 — 1994
Bachelors of Art, Fine/Studio Arts, General
County College of Morris 1988 — 1991
Associates of Arts
Darius Allen's Sitel Experience May 2011 - May 2012
Job Preapprentice at Quality Mechanical Contractors
Industry Music
Experience
Quality Mechanical Contractors December 2012 - Present
APAC Customer Service January 2012 - May 2012
Sitel May 2011 - May 2012
Quality Mechanical Contractors, Apprentice June 2007 - December 2009
TJX Company March 2007 - August 2007
Walgreens June 2006 - October 2006
Skills
Sales, Filing, Microsoft Excel, Cash Register, Advertising, Fax, Technical Support, Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Time Management, Microsoft Office, Telephone Skills, Customer Retention
Education
University of Nevada-Las Vegas 2012 — 2013
Certificate, Pharmacy Technician/Assistant
College of Southern Nevada 2009 — 2011
Hospitality Management
Arbor View High School 2004 — 2008
Standard High School Diploma, General Studies
Quality Mechanical Contractors December 2012 - Present
APAC Customer Service January 2012 - May 2012
Sitel May 2011 - May 2012
Quality Mechanical Contractors, Apprentice June 2007 - December 2009
TJX Company March 2007 - August 2007
Walgreens June 2006 - October 2006
Skills
Sales, Filing, Microsoft Excel, Cash Register, Advertising, Fax, Technical Support, Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Time Management, Microsoft Office, Telephone Skills, Customer Retention
Education
University of Nevada-Las Vegas 2012 — 2013
Certificate, Pharmacy Technician/Assistant
College of Southern Nevada 2009 — 2011
Hospitality Management
Arbor View High School 2004 — 2008
Standard High School Diploma, General Studies
Patryce Burris's Sitel Experience August 2006 - July 2008
Job Collector at Wells Fargo Home Mortgage
Industry Banking
Experience
Wells Fargo Home Mortgage March 2010 - December 2012
Wachovia March 2010 - December 2012
West at Home June 2009 - November 2009
West at Home June 2009 - November 2009
Electrolux July 2008 - March 2009
Electrolux Major Appliance July 2008 - March 2009
Sitel August 2006 - July 2008
Skills
Data Entry, Customer Service, Microsoft Office, Collections, Call Center, Accounts Receivable, Outlook, Accounting, Accounts Payable, 10 Key, Microsoft Excel, Customer Satisfaction, Fax, Spreadsheets, Lotus Notes, Credit
Education
Colorado Technical University 2008 — 2010
Associate of Science, Accounting
Wells Fargo Home Mortgage March 2010 - December 2012
Wachovia March 2010 - December 2012
West at Home June 2009 - November 2009
West at Home June 2009 - November 2009
Electrolux July 2008 - March 2009
Electrolux Major Appliance July 2008 - March 2009
Sitel August 2006 - July 2008
Skills
Data Entry, Customer Service, Microsoft Office, Collections, Call Center, Accounts Receivable, Outlook, Accounting, Accounts Payable, 10 Key, Microsoft Excel, Customer Satisfaction, Fax, Spreadsheets, Lotus Notes, Credit
Education
Colorado Technical University 2008 — 2010
Associate of Science, Accounting
Victoria Dodson's Sitel Experience July 2012 - September 2012
Job Tax Preparer at Jackson Hewitt
Industry Outsourcing/Offshoring
Experience
Jackson Hewitt January 2013 - Present
Burlington Coat Factory November 2012 - January 2013
Sitel July 2012 - September 2012
NorthEast Data Services October 2008 - January 2009
Liberty Tax Service January 2008 - April 2008
Skills
Invoicing, Customer Service, Office Management
Education
Corning Community College 2009 — 2012
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Wayne County Community College District 1997 — 2006
Jackson Hewitt January 2013 - Present
Burlington Coat Factory November 2012 - January 2013
Sitel July 2012 - September 2012
NorthEast Data Services October 2008 - January 2009
Liberty Tax Service January 2008 - April 2008
Skills
Invoicing, Customer Service, Office Management
Education
Corning Community College 2009 — 2012
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Wayne County Community College District 1997 — 2006
Darien Holland's Sitel Experience January 2008 - February 2009
Job Customer Service, Call Center, Supervisory
Industry Hospital & Health Care
Experience
The Home Depot March 2013 - July 2013
Medco Health Solutions February 2009 - February 2011
Sitel January 2008 - February 2009
Waffle House February 2004 - June 2006
Skills
Training, Microsoft Word, Time Management, Hospitals, Nursing, Healthcare Information..., Sales, Healthcare, Critical Thinking, Quality Assurance, Clinical Research, Medical Records, Payroll, Microsoft Excel, Leadership, Medical Terminology, HIPAA, Sales Management, Customer Service, Customer Satisfaction, Management, Merchandising, Microsoft Office, Phlebotomy, PowerPoint, Human Resources, Healthcare Management, Data Entry, Policy, Research, New Hire Orientations, Telephone Skills, Budgets, Cpr Certified, Outlook, Operations Management, Access, Medical Billing, Data Analysis, Coaching, Strategic Planning, Project Management, Troubleshooting, Pricing, Interviews, Call Center, Team Building, Food & Beverage, Process Improvement, Filing
Education
University of Nevada-Las Vegas 2010 — 2014
Bachelor of Science (B.S.), Biochemistry and Molecular Biology, B
College of Southern Nevada 2008 — 2010
Associate's degree, Biology, General, B
The Home Depot March 2013 - July 2013
Medco Health Solutions February 2009 - February 2011
Sitel January 2008 - February 2009
Waffle House February 2004 - June 2006
Skills
Training, Microsoft Word, Time Management, Hospitals, Nursing, Healthcare Information..., Sales, Healthcare, Critical Thinking, Quality Assurance, Clinical Research, Medical Records, Payroll, Microsoft Excel, Leadership, Medical Terminology, HIPAA, Sales Management, Customer Service, Customer Satisfaction, Management, Merchandising, Microsoft Office, Phlebotomy, PowerPoint, Human Resources, Healthcare Management, Data Entry, Policy, Research, New Hire Orientations, Telephone Skills, Budgets, Cpr Certified, Outlook, Operations Management, Access, Medical Billing, Data Analysis, Coaching, Strategic Planning, Project Management, Troubleshooting, Pricing, Interviews, Call Center, Team Building, Food & Beverage, Process Improvement, Filing
Education
University of Nevada-Las Vegas 2010 — 2014
Bachelor of Science (B.S.), Biochemistry and Molecular Biology, B
College of Southern Nevada 2008 — 2010
Associate's degree, Biology, General, B
Krystal Ramsey's Sitel Experience April 2006 - July 2011
Job Military Professional
Industry Military
Experience
U.S. Air Force Reserves 2002 - Present
Complete Choice Community Care January 2012 - August 2012
Sitel April 2006 - July 2011
Skills
Microsoft Word, Microsoft Excel, Multi Tasking, Proofreading, Problem Solving, Management, Sales, Typing, Emergency Medical, EKG, Phlebotomy, Blood Pressure, Blood Glucose, Immunization, Data Entry, Medical Records, Accurate Record Keeping, Organization, IV, Customer Service, Customer Satisfaction, Personality, Exceptional Listener, Motivation, Administrative..., Creativity, Ambulance, Banking, Cruise Lines, Travel Planning
Education
Community College of the Air Force 2003 — 2003
Emergency Care Attendant (EMT Ambulance)
Bogalusa High school 1998 — 2002
H.S. Diploma
U.S. Air Force Reserves 2002 - Present
Complete Choice Community Care January 2012 - August 2012
Sitel April 2006 - July 2011
Skills
Microsoft Word, Microsoft Excel, Multi Tasking, Proofreading, Problem Solving, Management, Sales, Typing, Emergency Medical, EKG, Phlebotomy, Blood Pressure, Blood Glucose, Immunization, Data Entry, Medical Records, Accurate Record Keeping, Organization, IV, Customer Service, Customer Satisfaction, Personality, Exceptional Listener, Motivation, Administrative..., Creativity, Ambulance, Banking, Cruise Lines, Travel Planning
Education
Community College of the Air Force 2003 — 2003
Emergency Care Attendant (EMT Ambulance)
Bogalusa High school 1998 — 2002
H.S. Diploma
Cassandra Whitley's Sitel Experience September 2007 - December 2009
Job Medical Practice Professional
Industry Medical Practice
Experience
Campbell Clinic for Orthopaedics 2012 - Present
Things Remembered October 2011 - January 2012
UT Medical Group March 2010 - May 2011
Alarm Alert Center January 2009 - May 2010
Sitel September 2007 - December 2009
Skills
Type 45 WPM, Cash Handling Experience, Multi Tasking, Fast Learner, Customer Service, Medisoft, touchworks, IDX, Athena, Medical Terminology, Clerical Skills, Multi-line Phone
Education
Concorde Career College-Memphis 2008 — 2009
Medical Diploma, Medical Office Assistant/Specialist
Concorde Career College-Memphis 2007 — 2008
Medical Diploma, Medical/Clinical Assistant
Campbell Clinic for Orthopaedics 2012 - Present
Things Remembered October 2011 - January 2012
UT Medical Group March 2010 - May 2011
Alarm Alert Center January 2009 - May 2010
Sitel September 2007 - December 2009
Skills
Type 45 WPM, Cash Handling Experience, Multi Tasking, Fast Learner, Customer Service, Medisoft, touchworks, IDX, Athena, Medical Terminology, Clerical Skills, Multi-line Phone
Education
Concorde Career College-Memphis 2008 — 2009
Medical Diploma, Medical Office Assistant/Specialist
Concorde Career College-Memphis 2007 — 2008
Medical Diploma, Medical/Clinical Assistant
Thera Shannon's Sitel Experience November 2011 - October 2012
Job Customer Service at Sitel
Industry Consumer Services
Experience
Zentric, Inc. October 2012 - December 2012
Sitel November 2011 - October 2012
Vendetta Pizza May 2008 - August 2010
Graffitti's Pizza October 1998 - May 2008
Skills
Proficient in Microsoft..., Management, Human Resources, Team Building, Budgets, Customer Service, Payroll, Business Planning, Policy, Call Centers, Service Delivery, Workforce Management
Education
Colorado Technical University-Online 2006 — 2013
Master of Business Administration (MBA), Operations Management, 3.85/4.0
Colorado Technical University-Online 2006 — 2011
Bachelor's degree, Project Management, 3.69/4.0
Colorado Technical University-Online 2006 — 2008
Associate of Science (AS), Business Administration and Management, General, 3.56/4.0
Zentric, Inc. October 2012 - December 2012
Sitel November 2011 - October 2012
Vendetta Pizza May 2008 - August 2010
Graffitti's Pizza October 1998 - May 2008
Skills
Proficient in Microsoft..., Management, Human Resources, Team Building, Budgets, Customer Service, Payroll, Business Planning, Policy, Call Centers, Service Delivery, Workforce Management
Education
Colorado Technical University-Online 2006 — 2013
Master of Business Administration (MBA), Operations Management, 3.85/4.0
Colorado Technical University-Online 2006 — 2011
Bachelor's degree, Project Management, 3.69/4.0
Colorado Technical University-Online 2006 — 2008
Associate of Science (AS), Business Administration and Management, General, 3.56/4.0
Diane Strawser's Sitel Experience May 2013 - Present
Job Coach/Supervisor at SITEL
Industry Consumer Services
Experience
SITEL May 2013 - Present
Global Tungsten and Powders Corporation June 2009 - February 2013
Howell Packaging August 2007 - January 2009
TRANSACT May 2005 - February 2007
Spectra Products December 2003 - October 2004
Imaging and Sensing Technology November 1995 - November 2001
Digital Equipment Corp. (Compaq/Hewlett Packard) April 1985 - December 1994
Skills
Inside - Outside Sales, Top-notch Customer..., Marketing, Sales Support Tools, Trade Shows, Development of..., Competitive Analysis, Proposal Writing, Budget Forecasts, Oracle
Education
Western Carolina University 1981 — 1983
Bachelor of Applied Science (B.A.Sc.), Business Marketing & Management
Corning Community College 1979 — 1981
Associate of Science (A.S.), Business Administration and Management, General
SITEL May 2013 - Present
Global Tungsten and Powders Corporation June 2009 - February 2013
Howell Packaging August 2007 - January 2009
TRANSACT May 2005 - February 2007
Spectra Products December 2003 - October 2004
Imaging and Sensing Technology November 1995 - November 2001
Digital Equipment Corp. (Compaq/Hewlett Packard) April 1985 - December 1994
Skills
Inside - Outside Sales, Top-notch Customer..., Marketing, Sales Support Tools, Trade Shows, Development of..., Competitive Analysis, Proposal Writing, Budget Forecasts, Oracle
Education
Western Carolina University 1981 — 1983
Bachelor of Applied Science (B.A.Sc.), Business Marketing & Management
Corning Community College 1979 — 1981
Associate of Science (A.S.), Business Administration and Management, General
Doran Wilson's Sitel Experience 2001 - 2004
Job Desktop Support Analysis at Nyc Doitt
Industry Computer Hardware
Experience
Nyc Doitt August 2014 - Present
Departmet of Information Technology and Telecomunications June 2014 - Present
Departmet of Information Technology and Telecommunications June 2008 - June 2014
Circuit City October 2005 - July 2008
Sitel 2001 - 2004
Skills
Troubleshooting, Hardware, Windows 7, Computer Hardware, Windows, Windows Server, Active Directory, Disaster Recovery, SQL, Virtualization, Servers, Storage, Cloud Computing, VMware, Data Center, Operating Systems, Project Management, Windows 8, Windows 8.1, SCCM
Education
CUNY New York City College of Technology 2008 — 2013
Bachelors OF Technology in Computer Management Systems, Computer Systems Networking and Telecommunications
Nyc Doitt August 2014 - Present
Departmet of Information Technology and Telecomunications June 2014 - Present
Departmet of Information Technology and Telecommunications June 2008 - June 2014
Circuit City October 2005 - July 2008
Sitel 2001 - 2004
Skills
Troubleshooting, Hardware, Windows 7, Computer Hardware, Windows, Windows Server, Active Directory, Disaster Recovery, SQL, Virtualization, Servers, Storage, Cloud Computing, VMware, Data Center, Operating Systems, Project Management, Windows 8, Windows 8.1, SCCM
Education
CUNY New York City College of Technology 2008 — 2013
Bachelors OF Technology in Computer Management Systems, Computer Systems Networking and Telecommunications
Kaelyn Spiers's Sitel Experience May 2013 - May 2013
Job Associate at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2013 - May 2013
Georgia Ensemble Theatre June 2011 - August 2012
Georgia Ensemble Theatre June 2009 - August 2010
Skills
Proficient Typing Skills, Creative Writing, Spanish, Data Entry, Experience Working with..., Copywriting, Customer Service, Sales
Education
Converse College 2011 — 2012
Sitel May 2013 - May 2013
Georgia Ensemble Theatre June 2011 - August 2012
Georgia Ensemble Theatre June 2009 - August 2010
Skills
Proficient Typing Skills, Creative Writing, Spanish, Data Entry, Experience Working with..., Copywriting, Customer Service, Sales
Education
Converse College 2011 — 2012
Jeremy Jaramillo's Sitel Experience November 2008 - July 2009
Job Tire Technician at Sam's Club
Industry Retail
Experience
Sam's Club October 2012 - Present
A. Magic November 2010 - December 2011
Skechers July 2009 - November 2010
Sitel November 2008 - July 2009
Skills
Problemsolving, Multitasking, Customer Service, Sales
Education
College of Southern Nevada 2011 — 2015
General Studies
Silverado High School 2004 — 2008
Sam's Club October 2012 - Present
A. Magic November 2010 - December 2011
Skechers July 2009 - November 2010
Sitel November 2008 - July 2009
Skills
Problemsolving, Multitasking, Customer Service, Sales
Education
College of Southern Nevada 2011 — 2015
General Studies
Silverado High School 2004 — 2008
Damien Mooneyham's Sitel Experience September 2005 - February 2007
Job Customer Service Representative at Xerox
Industry Information Technology and Services
Experience
Xerox February 2015 - Present
N/A February 2014 - February 2015
Quantum February 2007 - February 2014
Sitel September 2005 - February 2007
Computer Generated Solutions January 2004 - September 2005
Hewlett-Packard December 2003 - January 2004
Skills
Troubleshooting, Windows 7, Windows XP Pro, Microsoft Office, Software Installation, Hardware Installation, Active Directory, HTML, System Administration, Hardware, Technical Support
Education
Colorado Technical University 2001 — 2005
Bachelor of Science (B.S.), Information Technology
Topeka Technical College 1996 — 1998
Associate of Science (AS), Electrical and Electronics Engineering
Xerox February 2015 - Present
N/A February 2014 - February 2015
Quantum February 2007 - February 2014
Sitel September 2005 - February 2007
Computer Generated Solutions January 2004 - September 2005
Hewlett-Packard December 2003 - January 2004
Skills
Troubleshooting, Windows 7, Windows XP Pro, Microsoft Office, Software Installation, Hardware Installation, Active Directory, HTML, System Administration, Hardware, Technical Support
Education
Colorado Technical University 2001 — 2005
Bachelor of Science (B.S.), Information Technology
Topeka Technical College 1996 — 1998
Associate of Science (AS), Electrical and Electronics Engineering
Lou Pulice's Sitel Experience 1997 - 2000
Job Customer Service, Loyalty & Tech Support Professional
Industry Telecommunications
Experience
BlackBerry 2012 - 2013
BlackBerry 2006 - 2012
StarTek Services Canada 2001 - 2006
Sodema, Inc (Since acquired by Teleperformance Canada) 2000 - 2001
Sitel 1997 - 2000
Education
Concordia University 1988 — 1989
Bachelor of Computer Science (Completed 1st Year)
Vanier College 1984 — 1987
Collegial Studies Diploma
BlackBerry 2012 - 2013
BlackBerry 2006 - 2012
StarTek Services Canada 2001 - 2006
Sodema, Inc (Since acquired by Teleperformance Canada) 2000 - 2001
Sitel 1997 - 2000
Education
Concordia University 1988 — 1989
Bachelor of Computer Science (Completed 1st Year)
Vanier College 1984 — 1987
Collegial Studies Diploma
Brian Benitez's Sitel Experience October 2010 - May 2012
Job Automotive Professional
Industry Automotive
Experience
yellow checker star cab 2013 - 2014
Sitel October 2010 - May 2012
Education
College of Southern Nevada
yellow checker star cab 2013 - 2014
Sitel October 2010 - May 2012
Education
College of Southern Nevada
Joseph Proia's Sitel Experience September 2007 - March 2008
Job Microsoft Store Sales Representative at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services November 2011 - Present
Staples March 2008 - August 2010
Sitel September 2007 - March 2008
Skills
Windows 7, Technical Support, Customer Satisfaction, BPO, Service Delivery, Customer Service, CRM, Software Installation, Process Improvement, Windows 8, Microsoft Office, Xbox One, Xbox 360, Retail Sales, Sales Operations, Gaming Industry, Digital Marketing, Business Partner..., Computer Hardware, Networking, Call Centers, Training, Troubleshooting, Customer Retention
Education
College of Southern Nevada 2007 — 2008
Culinary Arts/Chef Training
Sutherland Global Services November 2011 - Present
Staples March 2008 - August 2010
Sitel September 2007 - March 2008
Skills
Windows 7, Technical Support, Customer Satisfaction, BPO, Service Delivery, Customer Service, CRM, Software Installation, Process Improvement, Windows 8, Microsoft Office, Xbox One, Xbox 360, Retail Sales, Sales Operations, Gaming Industry, Digital Marketing, Business Partner..., Computer Hardware, Networking, Call Centers, Training, Troubleshooting, Customer Retention
Education
College of Southern Nevada 2007 — 2008
Culinary Arts/Chef Training
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY