Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Ameriprise Auto & Home Insurance June 2013 - Present
American Republic Insurance Services November 2012 - June 2013
APAC Customer Services November 2005 - February 2013
APAC Customer Services November 2005 - October 2012
Sitel February 1998 - May 2003
GTE/Verizon Communications August 1994 - February 2000
GTE August 1992 - February 1998
Skills
BPO, Blackberry, Outsourcing, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Operations Management, Workforce Management, Process Improvement, Customer Service, Sla, Call Center Development, Service Delivery, Management, CRM, Team Leadership, Contact Centers, Call Centers, Recruiting, Training, Technical Support
Education
American InterContinental University 2003 — 2005
BA, Business & Finance
Villanova University 2004 — 2004
Six Sigma Certificate, Green Belt
Villanova University 2003 — 2004
Certification, Six Sigma - Green Belt
Herzing University 1989 — 1991
Associate, Electronics
University of Wisconsin Extension - Manitowoc 1987 — 1989
Associate, Computer Science
Sitel September 2014 - Present
City of Amarillo May 2014 - August 2014
The Home Depot February 2014 - July 2014
Education
South University Tampa 2010 — 2016
Bachelor of Laws (LL.B.), Criminal Justice/Law Enforcement
Academy of Professional Careers 2001 — 2002
Administrator Medical/Dental Assistant, Billing, ICD Coding
Amarillo College 1997 — 1999
Basics
Ricoh Americas Corporation February 2014 - Present
The Fudgery December 2007 - July 2013
Sitel April 2006 - September 2007
Stadium Lanes Bowling March 2005 - January 2006
Skills
New Hire Training, New Hire Paperwork, Event Planning, Job Scheduling, Customer Service, Phone Etiquette, Inventory Management, Payroll, Supply Ordering, Interviews, Management, Training, Software Documentation, Sales
Education
Angelo State University 2004 — 2006
Early Childhood Education and Teaching
Lockhart High School 2000 — 2004
High school diploma
Texas Health and Human Services Commission March 2014 - Present
Hewlett-Packard 2013 - 2014
Wellness Pointe 2013 - 2013
Nationwide Recovery Systems 2009 - 2012
Good Shepherd Medical Center 2006 - 2009
Sitel 1999 - 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Medical Terminology, Medical Billing, Health Insurance, Fax, Copying, Multi-line Phone, Windows 7, Windows Vista, Windows XP Pro, Attendance Management, Time & Attendance, Cisco Call Manager, Call Center..., Quality Assurance, Team Building, Experience Working with...
Education
American InterContinental University 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Kilgore Independent School District 1979 — 1990
Lens Pro Vision December 2012 - Present
Cactus Bar 2012 - 2012
Buttons and bows September 2011 - December 2011
Xcel Energy April 2011 - September 2011
Cactus Bar November 2009 - February 2011
Sitel January 2009 - November 2009
Skills
Office Administration, Microsoft Office, Telephone, Customer Service, Typing, Ten Key, Inventory Control
Education
Amarillo College 2011 — 2015
N/A, Business Administration and Management, General
Mills Fleet Farm June 2015 - Present
Mills Fleet Farm November 2013 - Present
APAC Customer Services January 2010 - November 2013
APAC Customer Services May 2002 - December 2009
Sitel August 1997 - October 2001
Skills
Training, Training Delivery, Customer Experience, Onboarding, Call Centers, Performance Management, Management Development, BPO, Employee Engagement, Human Resources, Soft Skills, Employee Relations, Employee Training, Outsourcing, Team Management, Workforce Management, Retail
Education
American Public University System 2011 — 2014
Bachelor of Business Administration (BBA), International Business Management
Herzing University-Madison 1993 — 1995
Associate of Science (AS), Mechanical / Electronic Design
All Around Home Care June 2015 - Present
Self-employed 2010 - Present
Sitel June 2004 - August 2011
Sitel June 2009 - July 2010
Skills
Customer Satisfaction, Healthcare Management, Microsoft Office, Hospitals, Customer Service, Training, Healthcare, Data Entry, Microsoft Word, Telephone Skills, Team Building, Coaching, Sales, Public Speaking
Education
Apollo Career Center 1989 — 1990
Hotel/Motel Administration/Management
U S Navy 1987 — 1989
Engineering if a ship
Submarine School 1987 — 1988
Operation of US Navy subs
Fargo North High School 1985 — 1987
Sitel April 2015 - Present
Sitel Philippines April 2012 - Present
United Overseas Bank September 2011 - April 2012
TELUS International Philippines July 2003 - September 2011
Skills
Workforce Management, Call Centers, Contact Centers, Customer Experience, Capacity Planning, Outsourcing, BPO, Avaya, Service Delivery, Process Improvement, Business Analysis, Customer Satisfaction, Sla, IEX, Avaya Technologies, SLA
Education
AMA University 1999 — 2003
Bachelor of Science (BS), Industrial Engineering
Don Bosco Mandaluyong 1995 — 1999
Vocational Diploma, Basic Electronics
Mood Media September 2014 - Present
Mood Media October 2013 - September 2014
Mood Media February 2013 - October 2013
DMX, Inc. (Formerly DMX Music) November 2012 - February 2013
Concho Valley Resource Center January 2010 - December 2012
Account Control Technology, Inc. August 2009 - November 2011
Sitel August 2008 - July 2009
Skills
Graphic Design, Private Collections, Customer Service, Escalation Resolution, Accounts Receivable, Microsoft Excel, Microsoft Word, Oracle Applications, Photoshop, Web Design, PowerPoint, Strategic Planning, Marketing, Finance, Social Media Marketing, Account Management, Management, Social Media, Customer Satisfaction, Team Building, Sales, Microsoft Office
Education
Angelo State University 2008 — 2012
CalTech November 2012 - Present
CalTech September 2012 - November 2012
CalTech September 2011 - October 2012
Verizon Wireless October 2010 - August 2011
Sitel January 1999 - October 2010
Sitel April 2007 - June 2008
Skills
Six Sigma, Analysis, Microsoft Office, Data Analysis, Call Center, CCNA, Network + Certified, Windows 7 Configuration..., Windows 7, Call Centers, Management, Performance Management, Visio, Process Improvement, Quality Assurance, Team Leadership, Customer Service, Leadership, BPO, Customer Satisfaction, Networking, Sales, Training, Business Process..., Team Building, Project Planning, Program Management, Troubleshooting, System Administration, Vendor Management, IT Management, Security, Coaching, Network Administration, Telecommunications, Disaster Recovery, Outsourcing, Contact Centers, Computer Hardware, Customer Experience, IT Service Management, Workforce Management, Information Technology
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Information Systems, Multimedia and Visual Communication
Angelo State University 1996 — 2000
Burke Williams Day Spas, Inc. December 2013 - Present
Burke Williams Day Spas, Inc. October 2013 - December 2013
Prestige Travel September 2011 - July 2012
Blue Green Resort June 2011 - September 2011
Mark Staffing Solutions Inc. March 2009 - June 2011
Redesigning Surfaces September 2009 - February 2010
Integrity Staffing Solutions September 2008 - January 2009
Sitel June 2008 - September 2008
Skills
Tourism, Hotels, Hospitality, Customer Service, Travel Management, Call Centers, Employee Training, Hospitality Industry, Performance Management, Sales, Customer Satisfaction, Hospitality Management, Marketing, Data Entry, Problem Solving, Hotel Booking
Education
American InterContinental University 2014 — 2015
Associate’s Degree, Associate of Arts in Business Administration
Prestige Travel School Las Vegas, Nevada 2009 — 2010
Completed Course of Travel Agent both Theory and computer, Tourism and Travel Services Management, Completion
Inglewood High School 1991 — 1994
High school Diploma, Basic Skills and Education
BailGang Enterprises, LLC. August 2014 - Present
codeR.E.D. Recording Facilities August 2013 - Present
Paper City Music Group January 2012 - Present
Ground Up Entertainment April 2013 - Present
PAPERCITYRECS.COM March 2013 - Present
Marcus L. Parks, Jr. & Associates, LLC January 2003 - Present
Sitel August 2013 - May 2014
84Soul June 2007 - December 2009
Skills
Music Production, Audio Engineering, Audio Post Production, Sound Design, Consulting, Artist Developement, Pro Tools, Logic Pro, MIDI, Studio Recording, Recording, Professional Audio, Sound Mixing, Remixing, Digital Recording, Songwriting, Composition, Digital Audio, Logic Studio, Digital Performer, Music, Reason, Sound, Signal Flow, Electronic Music, Sound Editing, Ableton Live, Mix Engineer, Waves Plug-ins, Original Music, Music Technology, Pro Tools HD, Entertainment, Mastering, Live Sound, Audio Editing, Music Industry, Music Publishing
Education
American Intercontinental University 2005 — 2008
Bachelor of Arts (BA), Music
Independent Consultant January 2013 - Present
Comcast Cable April 2012 - September 2012
Comcast February 2011 - April 2012
Independent Contact Center Consultant April 2009 - February 2011
Affinion Group March 2008 - April 2009
APAC Customer Services, INC. January 2007 - January 2008
Sitel July 2003 - January 2007
ING September 2001 - April 2003
Spherion July 2000 - September 2001
Chase April 1996 - July 2000
Skills
Vendor Management, Call Centers, Workforce Management, Outsourcing, Telecommunications, Customer Experience, Leadership, Forecasting, Customer Retention, Cross-functional Team..., ACD, IEX, IVR, Project Management, Operations Management, Strategic Planning, VoIP, Team Leadership, Budgets, Business Analysis, Business Process, Contract Negotiation, Consulting, Customer Service, Customer Satisfaction, Enterprise Software, Quality Assurance, Strategy, Performance Management, Management
Education
Arizona State University 1993 — 1997
Business Management / Operation
Mesa Community College 1991 — 1994
Majored in General Business
Ramius April 2007 - Present
Ramius March 2006 - April 2007
Sitel February 2005 - March 2006
JVO Home Entertainment October 1999 - September 2002
Education
Algonquin College of Applied Arts and Technology 2001 — 2004
Computer Engineering Technology
The Salvation Army in Canada February 2015 - Present
The Salvation Army June 2012 - Present
The Salvation Army May 2010 - June 2012
Starz Animation April 2010 - August 2010
George Brown College September 2009 - April 2010
Sitel May 2007 - August 2008
Franklin Templeton Investments November 2005 - December 2006
Skills
Employee Relations, Human Resources, Recruiting, HRIS, Performance Management, Personnel Management, Training, HR Policies, Management, Benefits Administration, Payroll Administration, Health and Safety, Payroll, Employment Law
Education
HRPA 2010 — 2013
CHRP, HR
George Brown College 2009 — 2010
CERTIFICATE, human resources
Andhra University 2002 — 2004
MBA, Marketing & Human Resources
Camp Fire March 2014 - Present
Sitel 2012 - 2013
Trinity Lutheran Church February 2012 - August 2012
splash amarillo May 2011 - August 2012
Education
Amarillo College 2013 — 2013
caprock high school 2008 — 2012
Sitel January 2015 - July 2015
TJ Maxx August 2013 - January 2014
Whole Foods Market June 2012 - January 2013
IKEA Group September 2010 - June 2012
American Document Management December 2007 - December 2008
CCS Financial Services January 2004 - September 2006
Skills
Microsoft Office, Distribution Center..., Inventory Management, Retail, Merchandising, Inventory Control, Cashiering, Forklift Operator, Sales, Data Entry, Loss Prevention, Customer Satisfaction
Education
American InterContinental University 2012 — 2014
Bachelor of Business Administration (BBA), Accounting and Business/Management
Allegiant Travel Company March 2015 - Present
SLS Las Vegas February 2014 - October 2014
Capital One February 2013 - February 2014
Sitel December 2010 - February 2013
Cosmopolitan Resort & Casino June 2010 - October 2010
Wynn Las Vegas February 2008 - April 2010
Wynn Las Vegas February 2004 - February 2008
CAESAR'S ENTERTAINMENT GROUP 2003 - 2004
Sierra Health Services 1998 - 2003
Treasure Island January 1993 - January 1998
Skills
Employee Training, Leadership, Management, Recruiting, Hotels, Hospitality, Human Resources, Program Management, Resorts, Strategy, Project Management, Forecasting, Project Planning, Start-ups, Time Management, Hospitality Management, Hospitality Industry, Hotel Management, Customer Service, Budgets, Training, Hiring, Front Office, Revenue Analysis, Pre-opening, Property Management..., Team Building, Customer Satisfaction, MICROS, Operations Management
Education
Arizona State University 1982 — 1984
Business Admin./Construction Mgmt.
Lowe's Home Improvement February 2013 - Present
Arise January 2011 - January 2012
Arise Virtual Solutions Inc. 2011 - 2012
Customer Service Representative October 2010 - November 2011
Sitel January 2010 - January 2011
Hardees January 2008 - January 2010
Skills
Solid computer skills, Excellent customer..., Patient, Hardworking, Fast learner, Knowledge of Microsoft..., Knowledge of Medisoft, Knowledge of Medical..., Knowledge of Medical..., Customer Service, Invoicing, Medical Billing, Technical Support, Telephone Skills, Filing, 10 Key
Education
Allen School-Brooklyn 2012 — 2013
Medical Billing and Coding
EMT Training
East Mississippi Community College
University of North Texas August 2014 - Present
Sitel February 2013 - November 2013
University of North Texas August 2010 - December 2012
Sitel October 2006 - February 2009
Skills
Teaching, Tutoring, Customer Service, Microsoft Excel, Management, Mathematics, Employee Training, Verbal De-escalation, Technical Support, IEX Total View, LaTeX
Education
University of North Texas 2010 — 2014
Master's degree, Mathematics
Angelo State University 2006 — 2010
Bachelor of Science (BS), Mathematics
Texas Tech University 2005 — 2006
Desert Schools Federal Credit Union September 2011 - Present
LiveOps June 2010 - July 2011
Bank of America - Formerly Countrywide Home Loans May 2007 - June 2010
Affiliated Computer Services 2006 - 2007
Washington Mutual Card Services 2005 - 2006
Citigroup 2003 - 2005
Metris Companies 1998 - 2003
NPC Processing 1998 - 1998
Sitel 1997 - 1998
Zacson Corporation 1996 - 1997
Skills
Vendor Management, Sales Process, Accountability, Call Center, Outsourcing Management, Operations Management, Call Centers, Customer Experience, CRM, Inbound Marketing, Management, Marketing, Performance Management, Customer Satisfaction, Team Leadership, BPO, Lead Generation, Outsourcing, Leadership, Sales, Change Management, Training, Program Management, Team Building, Telecommunications, P&L Management, Process Improvement, Budgets, Business Planning, Contact Centers, Management Consulting, Sales Management, Credit Cards, Customer Retention
Education
Arizona State University 1991 — 1994
RadioShack May 2013 - Present
Baptist Retirement Community August 2013 - January 2014
Sitel May 2012 - May 2013
Skills
Customer Service, Problem Solving, Time Management, Organizational..., Motivation, Legal Compliance, HRIS, Microsoft Office
Education
Angelo State University 2012 — 2014
Master of Science (M.S.), I/O Psychology, 4.0
Angelo State University 2008 — 2012
Bachelor of Science (B.S.), Psychology, 3.7
It Works! Global June 2015 - Present
Sitel May 2015 - Present
Chris Rampley's Law Office April 2015 - May 2015
Kelly Services Apple Project February 2015 - April 2015
Kelly Services Apple Project June 2014 - February 2015
Walmart April 2014 - June 2014
USA Contact Point April 2014 - April 2014
Blue Cross Blue Shield of Georgia September 2013 - February 2014
Fountain City Care and Rehabilitation Center May 2013 - September 2013
Mike's Lawncare August 2010 - August 2012
Skills
Customer Service, PowerPoint, Time Management, Microsoft Word, Microsoft Office, Public Speaking, Microsoft Excel, Critical Thinking, Teamwork, Facebook, Social Media, Outlook, Social Networking, Customer Satisfaction, Training, Cashiering, Marketing, Social Media Marketing, Management, Sales
Education
American Military University 2015 — 2017
BA in Sociology
Columbus State University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Mass Communication/Media Studies
Model High School 2008 — 2012
High School Diploma
BonWorth Inc. July 2014 - Present
BonWorth Inc. March 2009 - July 2014
Red Computing Services January 2008 - June 2009
Sitel August 2007 - November 2008
Skills
VB.NET, Access 2003, Microsoft Word, Microsoft Excel, PowerPoint, SQL, HTML, Dreamweaver, Windows Server 2003/..., Windows XP Pro, Windows 7 Pro, Windows 8 Pro, ASP.NET, MDaemon
Education
Appalachian State University 2000 — 2004
Bachelor's degree, Information Technology
Hendersonville High School 1996 — 2000
Self-employed 2000 - Present
Caddex Caddie Controls April 2000 - June 2001
Sitel March 1999 - March 2000
Skills
Customer Service, Microsoft Office, Supervisory Skills, Inventory Management, Teamwork, Project Planning, Management, Team Leadership, Process Scheduler, Budgets, Leadership
Education
Gilmer high 1993 — 1996
Argosy University Phoenix
phycology
Chugach Government Solutions April 2015 - Present
Chugach Alaska Corporation January 2014 - Present
Ukpeagvik Inupiat Corporation October 2011 - January 2014
Coffman Engineers September 2008 - October 2011
Enterprise Rent-A-Car March 2007 - June 2008
Sitel May 2005 - March 2007
Skills
Benefits Administration, Microsoft Office, Onboarding, Human Resources, Customer Service, Microsoft Excel, Employee Benefits, Employee Relations, Project Management, Applicant Tracking..., Microsoft Word, PowerPoint
Education
University of Alaska Anchorage 2009 — 2012
Masters, Business Administration
Angelo State University 2003 — 2005
Bachelors, Communications
TeleTech September 2015 - Present
Sitel August 2015 - Present
Convergys October 2014 - June 2015
Delta life April 2012 - February 2014
Citi Trends August 2009 - April 2012
WIS International March 2008 - August 2009
TravelCenters of America July 2001 - April 2004
Subway January 2001 - July 2001
Beverly Healthcare June 1996 - January 2000
Skills
Merchandising, Time Management, Training, Management, Inventory, Visual Merchandising, Retail, Inventory Management, Inventory Control, Loss Prevention, Store Management, Profit, Customer Service, Income Statement, Team Building, Outlook, Sales Management, Strategic Planning, Budget, Employee Relations, Customer Satisfaction, Hiring, Logistics, Recruiting, Leadership, Employee Training, Interviews, Driving Results, Employee Benefits, Store Operations, Merchandise Planning, Trend Analysis, Fashion, Retail Sales, Cold Calling, Budgets
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (BBA), Finance, General
Argosy University 2010 — 2012
bachelor's, business finance
Liberty University 2011 — 2011
Shellyellyo Art December 2012 - Present
Sitel November 2008 - April 2009
Skills
Microsoft Office, Adobe Creative Suite, Mac OS, Windows, Graphic Arts, Graphic Design, Photoshop, Photomanipulation
Education
Allan Hancock College 2012 — 2014
Liberal Arts, Social & Behavioral Sciences
Lixar IT April 2010 - Present
Lixar IT October 2008 - April 2010
Dell February 2007 - June 2008
Sitel 2006 - 2007
Skills
XP, Microsoft SQL Server, Operating Systems, Windows Server, Linux, Google Apps for Business, Windows 7, PostgreSQL
Education
Algonquin College of Applied Arts and Technology 2001 — 2005
Diploma, Computer Engineering Technology
East Boston Neighborhood Health Center February 2015 - Present
Neighborhood Health Plan June 2014 - February 2015
Bose Corporation August 2013 - March 2014
NFPA April 2013 - July 2013
NMB Group January 2012 - March 2013
Sitel October 2009 - November 2011
Pbros Solutions June 2008 - September 2009
Skills
Testing, Java, Project Management, CSS, ASP.NET, Microsoft SQL Server, Microsoft Office, HTML, Software Development, Management, Software Documentation, Databases, SharePoint, SQL
Education
Northeastern University 2013 — 2015
Master of Science (MS), Tech. Entrepreneurship
Anna University 2005 — 2008
Master of Computer Applications (MCA), Computer Science
University of Madras 2002 — 2005
Bachelor's degree, Computer Science
BI Incorporated June 2015 - Present
BI Incorporated October 2012 - June 2015
G4S Secure Solutions/Google January 2008 - October 2012
Sitel September 2006 - May 2007
Skills
Customer Service, Cpr Certified, Microsoft Excel, Leadership, Microsoft Office, Microsoft Word, Negotiation, Office Management, Organization, PowerPoint, Problem Solving, CCTV, CCure, DVTELL, Metal Detectors, Site IQ, Iris Scanner, On the Job Training, Discipline, Management, Create Documents and..., Inventory, Coordinate Schedules, Presentations
Education
University of Nebraska at Omaha 2014 — 2016
Master's of Science, Criminology & Criminal Justice
University of Nebraska at Omaha 2009 — 2012
Bachelor of Science, Criminology & Criminal Justice; Foreign Languages & Literature - Spanish
Metropolitan Community College 2007 — 2009
Associates, Applied Science; Professional Studies; Criminology and Criminal Justice
Angelo State University 2006 — 2007
N/A, General Studies
Visa March 2013 - Present
Visa March 2013 - December 2014
National Hospice MedEquip June 2009 - March 2013
Best Buy March 2008 - June 2009
Sitel August 2002 - April 2005
Skills
Financial Analysis, Accounts Payable, Accounts Receivable, Contract Negotiation, Employee Management, Data Analysis, Microsoft Office, Microsoft Excel, Customer Satisfaction, Budgets, Forecasting, Financial Reporting, Data Entry, Team Building, Auditing, PowerPoint, Analysis, Project Management, Change Management, ADP Payroll, Customer Service, Operations Management, Process Improvement, Software Documentation, Microsoft Word, Recruiting, Management, Team Leadership, Accounting
Education
University of Phoenix 2013 — 2014
Master of Business Administration (M.B.A.), General Studies, 3.5
Texas State University-San Marcos 2008 — 2011
Bachelor of Business Administration (BBA), Finance, 3.0
Angelo State University 2002 — 2005
NTT DATA Americas April 2015 - September 2015
NTT DATA Americas January 2015 - March 2015
NTT DATA Americas April 2013 - December 2014
NTT DATA Americas November 2011 - March 2013
Prestige Hotel May 2007 - July 2009
Sitel May 2005 - March 2007
Skills
Business Analysis, Requirements Analysis, Analysis, Negotiation, Leadership, Business Intelligence, Consulting, Change Management, Consultancy, Consultants, Microsoft SQL Server, PowerPoint, Balsamiq Wireframes, Visio, Agile & Waterfall..., iOS, Android, Windows
Education
University of New Brunswick 2009 — 2011
Bachelor's degree, Business Administration, Finance and Ecommerce
Algonquin College of Applied Arts and Technology 1999 — 2001
Diploma, Computer Programming
RGB, LLC August 2014 - Present
Sitel March 2013 - March 2014
US Navy November 2004 - November 2012
Skills
Preventive Medicine, Advanced First Aid, Aseptic and..., Automotive/Mobile..., Classified Information..., Counseling, Crisis Intervention..., Dental Hygiene..., Drug..., Emergency Medical Care..., Firearm Handling and..., Healthcare Delivery..., Medical Equipment..., Medication..., Patient Care..., Physical Rehabilitation..., Customer Service
Education
Angelo State University 2013 — 2016
Odessa College 2011 — 2012
Hewlett-Packard March 2014 - Present
IPSS Inc. March 2013 - March 2014
Bell Canada October 2012 - February 2013
The Herjavec Group November 2010 - October 2012
Government of Canada June 2009 - October 2010
Bell Canada 2006 - June 2009
Sitel July 2003 - September 2005
Skills
Network Security, Computer Security, IPS, McAfee, Bluecoat, ArcSight, Intrusion Detection, Proxy, Encryption, Antivirus, CISSP, Information Security, SIEM, Linux, Networking, Servers, Troubleshooting
Education
Algonquin College of Applied Arts and Technology 2005 — 2006
Information Security, Computers
Memorial University of Newfoundland 1996 — 2001
BS, Computer Science
Algonquin College June 2013 - Present
QNX Software Systems May 2006 - June 2013
Sitel February 2006 - May 2006
Education
Algonquin College of Applied Arts and Technology 2002 — 2005
Computer Engineering
Sitel July 2014 - Present
Convergys September 2013 - January 2014
Smile Zone May 2013 - June 2013
Plant Partners - Metrolina Greenhouses April 2011 - June 2011
Sears, Roebuck and Co. October 2008 - March 2010
Plant Partners March 2007 - July 2007
Skills
Customer Service, 10 Key, Typing, Cash-handling, Inventory, Stocking, Product Ordering, Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Mac OS, Public Speaking, Citrix, Telecommunications..., Telegence, IRIS, Customer Support
Education
Ultimate Medical Academy-Tampa 2012 — 2013
Diploma, Medical Office Assistant/Specialist
Allied Health Institute 2011 — 2012
Associate of Science (A.S.), Medical/Clinical Assistant
Fidelity Investments April 2014 - Present
Citi May 2012 - Present
Lowe's Pharmacy January 2011 - August 2011
Sitel October 2003 - May 2005
Skills
Customer Service, Customer Satisfaction, Operations Management, Sales Operations, Telecommunications, Branch Banking, Organizational..., Employee Training, Leadership, Communication, Preparation, Organizational..., Selling Skills, Cross Selling, Selling, Retail Banking, Sales, Teamwork, Banking, Risk Management, Team Leadership, Time Management, Financial Analysis
Education
Angelo State University
Bachelor's degree, Finance, General
Arthrex June 2012 - Present
HP Enterprise Services August 2010 - March 2012
SicommNet February 2005 - August 2010
Sitel April 1999 - December 2005
Sitel September 2002 - December 2004
Sitel January 2002 - September 2002
Sitel April 2000 - January 2002
Sitel April 1999 - April 2000
Skills
Instructional Design, Curriculum Design, Teaching, Product Management, Product Marketing, Business Analysis, Business Process, Organizational Change, Change Management, Voice Over, Training & Development, Training Delivery, Content Management, Online Training, Instructor-led Training, Blended Learning..., Web-based Training, E-learning Development, ADDIE, Learning Solutions, ILT, Blended Learning, Captivate, Course Development, Camtasia, Software Training, Adult Education, Course Design, Organizational..., Human Resources, Presentation Development, Software Consulting, Consultancy, Employee Training, Articulate Suite, Learning Management..., E-Learning, Training, Technical Writing, Software Documentation, Content Curation, Leadership, Learning Management, Hands-on Training
Education
University of South Florida 2012 — 2012
Certificate, Human Resources Management/Personnel Administration, General
University of Phoenix 2006 — 2008
MA, Education
Allegheny College 1987 — 1991
BA, Psychology
Chartwells Higher Education Dining Services June 2015 - Present
Morphosis Media Management, Inc. May 2012 - Present
Angelo State University February 2013 - June 2015
Angelo State University November 2009 - January 2013
Angelo State University August 2007 - November 2009
The City of San Angelo Recreation Department February 2004 - August 2007
Sitel February 2002 - June 2003
The San Francisco Music Box Company September 2001 - January 2002
Layne Clerical September 1996 - August 2001
Skills
Mac, PC, Microsoft Office, Macintosh Applications, Photoshop, Video Editing, Creative Writing, Dreamweaver, InDesign, Data Entry, Graphic Design, Accounting, Cash Handling Experience, Promotions, Web Design, Social Media Marketing, Social Media, Sales, Customer Service, Oracle, Time Management, Editing, Public Speaking, Newsletters, PowerPoint, Student Affairs, Nonprofits, Higher Education, Microsoft Word, Proofreading, Fundraising, Community Outreach, Public Relations, Event Management, Press Releases, Strategic Public..., Outlook, Volunteer Management, Research, Student Development, Web-based Project...
Education
West Texas A&M University 2010 — 2013
Master of Business Administration (MBA), Marketing
Angelo State University 1999 — 2006
Bachelor of Arts (B.A.), Psychology
Lee Jr. High, Central High School 1993 — 1995
AT&T July 2010 - February 2015
Verizon Wireless 2006 - 2007
Citi 2004 - 2006
Sitel 2003 - 2004
Skills
Telecommunications, Sales, Direct Sales, Team Leadership, Customer Retention, Coaching, Wireless, VoIP, Mobile Devices, Call Centers, Salesforce.com, Sales Operations, Account Management, Sales Process, Selling
Education
Georgetown High School 1998 — 2002
Angelo State University
Amazon July 2013 - Present
VROOM.COM 2015 - 2015
VROOM.COM 2015 - 2015
Ameriprise Auto & Home Insurance December 2012 - July 2013
Comcast August 2011 - December 2012
UnitedHealth Group November 2007 - August 2011
Sitel 2005 - 2006
Sitel 2002 - 2005
Skills
Call Center, Workforce Management, BPO, IEX, Vendor Management, Avaya, Process Improvement, Forecasting, Outsourcing, Call Centers, Analysis, IVR, Data Analysis, Capacity Planning, Customer Retention, Customer Experience, Call Center Development, Contact Centers, Telecommunications, Process Scheduler, Customer Satisfaction, Human Resources, Training, Project Planning, ACD, Inbound Marketing, Performance Management, Metrics, Budgets, Hiring, Operations Management, Business Process..., Time Management, Workforce Planning, Avaya Technologies
Education
Angelo State University
eMerchantPay Ltd July 2015 - Present
eMerchantPay Ltd October 2013 - Present
Zagorka SA February 2012 - October 2013
Sitel March 2011 - November 2011
Skills
Market Research, Customer Insight, Segmentation, Competitive Analysis, Market Analysis, Marketing Strategy, Marketing Research, Consumer Behaviour, CRM, Market Planning, Marketing, Strategy, Marketing Management
Education
American University in Bulgaria 2005 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
FLS Ekzharh Jossif I, Lovech, Bulgaria 2000 — 2005
Disney Parks & Resorts April 2012 - Present
The Walt Disney Company March 2008 - April 2012
The Walt Disney Company January 2004 - March 2008
Walt Disney World January 2003 - January 2004
Sitel August 2001 - January 2003
The Pagosa Springs SUN 1996 - 1999
Skills
System Architecture, ASP.NET MVC, iOS development, Microsoft SQL Server, Web Development, SharePoint, SQL, HTML, CSS, Visual Studio, JavaScript, Visio, Objective-C, jQuery, Visual Basic, Databases, Mobile Applications, Event Management, Microsoft Excel, PowerPoint, Customer Service, Public Speaking
Education
University of Phoenix 2008 — 2010
Bachelor of Arts (B.A.), Business Information Systems
Angelo State University 2002 — 2002
Accounting
Florida College 1999 — 2001
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Pagosa Springs High School
Sitel 2012 - 2013
Walmart June 2011 - February 2012
US Census Bureau May 2010 - August 2010
All South Electrical Constructors Inc. May 2006 - July 2007
Skills
Workforce Management, Microsoft Excel, Microsoft Office, Windows, Construction, Power Tools, Hand Tools, Ladder, Mechanics, Typing, Data Entry, Reporting & Analysis, De-escalation, Client Rapport, Customer Oriented, Customer Satisfaction, Customer Service, Customer Engagement, Customer Support, Probing, Interviewing Skills, Maps, Computers, Computer Hardware, Troubleshooting, Phone Etiquette
Education
Amarillo College 2011 — 2012
None
Sitel January 2015 - Present
Community Loans of America October 2011 - December 2014
Community Loans of America September 2007 - October 2011
True Marketing Corporation July 2005 - August 2007
PSI March 2002 - June 2005
Skills
Credit, Risk Management, CRM, Profit, Coaching, Loan Servicing, Customer Retention, Customer Satisfaction, Leadership, Recruiting, Finance, Time Management, Portfolio Management, Management, Project Management, Training, Performance Management, Payroll, Banking, Insurance, Human Resources, Team Building, Forecasting, Operations Management, Call Centers, Loans, Account Management, Team Leadership, Sales Management, Process Improvement, Vendor Management, Sales
Education
Aquinas College 1999 — 2002
BS, Business Administration
Aquinas College
BS, Business Administration, Management and Operations
Kellermeyer Bergensons Services ULC May 2014 - Present
ServiceMaster Ottawa November 2012 - April 2014
United Cleaning Services Limited September 2006 - May 2010
Sitel 2003 - 2004
Skills
Business Strategy, Strategic Planning, New Business Development, Negotiation, Business Development, Contract Negotiation, Team Building, Marketing Strategy, Budgets, Project Management, Customer Service, Sales Management, Microsoft Office, Operations Management, Contract Management, Team Leadership, Leadership, Coaching, Management, Sales, Retail, Customer Satisfaction, Account Management, Customer Retention
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
Business administration
Xerox September 2010 - Present
Total Outsourced Systems March 2014 - January 2015
Sitel September 2013 - February 2014
Skills
Customer Service, Microsoft Office, Microsoft Word, iWork, Dreamweaver, Mozilla, Internet Explorer, Typing, Business Management
Education
Miller-Motte College-Wilmington 2013 — 2016
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
Allied Health Institute 2011 — 2012
Certificate/Diploma Program, Medical Office Assistant/Specialist
Yellow Pages Group / Groupe Pages Jaunes – Canada August 2014 - Present
Royal Treatment PetCare February 2011 - Present
Pella Windows & Doors October 2013 - July 2014
Burgham Sales Ltd. April 2012 - November 2013
Masters 'N DOGS November 2008 - March 2012
Sleep Country Canada June 2006 - November 2008
Sitel January 2003 - July 2006
R.A.P Marketing & Promotions 2002 - 2003
Skills
Sales Management, Direct Sales, Inside Sales, Sales Process, Relationship Development, MS Office Suite, Sales Order Processing, Order Management, POS, B2B, Lead Management, Lead Generation, Pets, Animal Nutrition, Business Networking, Negotiation, Cold Calling, Business Management, Management, Prospection, Outside Sales, Sales, Inventory Management, Time Management, Key Account Development, Business Planning, Sales Operations, Customer Service, Sales Presentations, Key Account Management, Forecasting, Marketing, New Business Development, Marketing Strategy, Market Planning, Product Marketing, Small Business, Social Media Marketing, Advertising, Online Advertising, Online Marketing
Education
Algonquin College of Applied Arts and Technology 2008 — 2010
Small And Medium Enterprise Management, Business
Sitel April 2008 - Present
Subway June 2002 - March 2008
Skills
Cash Handling Experience, Inventory, Sales, Business Communications, Team Leadership, Customer Service, Cashiering, Telephone Skills, Customer Experience, Time Management, Customer Satisfaction, Phone Etiquette, Customer Retention, Call Centers, Cash Register, Teamwork, Inventory Control
Education
Angelo State University 1997 — 2004
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
MEDHOST March 2014 - Present
MEDHOST (formerly HealthTech) May 2013 - March 2014
Healthcare Management Systems July 2012 - May 2013
ACS XEROX Company May 2012 - July 2012
Self-employed June 2009 - May 2012
IDEAL Dialogue Company June 2009 - November 2011
UnitedHealth Group August 2007 - April 2009
Sitel March 2005 - August 2007
Sally Beauty Company October 2001 - December 2004
New Horizon Media Works January 1993 - October 2001
Skills
Instructional Design, Leadership Development, Coaching, Training Delivery, Training, E-Learning, ADDIE, Program Management, Employee Training, Needs Analysis, Team Building, Instructor-led Training, Adult Education, Performance Management, Organizational..., Public Speaking, Software Documentation, Blended Learning, Staff Development, Learning Management
Education
Amberton University 1989 — 1991
Master of Science, Human Relations and Business
The University of Texas at Austin 1974 — 1978
Bachelor of Science, Child Development
Amtrak January 2015 - Present
Amtrak March 2013 - January 2015
Booz Allen Hamilton September 2010 - March 2013
SiTEL March 2010 - September 2010
KatherineColes & Associates June 2007 - September 2010
Trinity Washington University August 2009 - December 2009
Fannie Mae June 2006 - February 2009
Fannie Mae March 2003 - July 2006
BDO January 2001 - March 2003
Skills
MBTI, Leadership Development, Strategic Planning, Diversity & Inclusion, Workshop Facilitation, Organizational..., Coaching, Organizational Structure, Organizational..., Instructional Design, Change Management, Conflict Resolution, Executive Coaching, Organizational Design, Culture Change, Non-profits, Management Consulting, Training, Public Participation..., Program Management, Nonprofits, Organizational Learning, Emotional Intelligence, Employee Engagement, Leadership
Education
American University 2006 — 2009
MS, Organization Development
Trinity University-Washington 2003 — 2006
BA, Communications
Entrust February 2012 - Present
Entrust Ltd. July 2008 - February 2012
Department of National Defence May 2005 - May 2008
Department of National Defence October 2007 - February 2008
Teknision April 2004 - November 2007
Sitel July 2004 - June 2006
Shaddy International Marketing Ltd. February 1999 - July 2004
Skills
Security, Network Security, Computer Security, Cloud Computing, Active Directory, Troubleshooting, PKI, Encryption, System Deployment, Operating Systems, Information Security, SSL, Network Administration, System Administration, Telecommunications, Identity Management, IT Operations, Salesforce.com, Virtualization, Servers, Information Security..., Desktop Deployment, TCP/IP, VPN, Problem Solving, Mobile Devices, Mac OS X, Entrust PKI, VMware vSphere, VMware, VMware ESX, Help Desk Support, Hardware, Technical Support, Software Installation, Windows 7, Networking, Enterprise Software, Linux, Windows XP, Internet Security, CISSP, Windows Server, DNS, Integration, Network Architecture, McAfee
Education
Algonquin College of Applied Arts and Technology 2001 — 2002
Certificate Program, Information System Security
Algonquin College of Applied Arts and Technology 1996 — 1999
Diploma, Computer Systems Technician
Crossfuze Solutions February 2015 - Present
JDSU June 2013 - February 2015
JDSU January 2011 - June 2013
JDSU December 2009 - January 2011
JDSU October 2007 - December 2009
Dell November 2006 - September 2007
Sitel June 2006 - October 2006
Sitel January 2005 - June 2006
Skills
Technical Support, ServiceNow, Help Desk Support, Software Documentation, Hardware, Networking, Training, Service Desk, ITIL, IT Service Management, Troubleshooting, Enterprise Software, Windows, Active Directory
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Associates, Computer Programming
Sitel November 2004 - Present
StarTek March 2002 - August 2004
Circadence 2000 - 2002
OppenheimerFunds 1995 - 2000
Skills
Outsourcing, BPO, People Management, Journalism, Management, Leadership, Coaching, Vendor Management, Contact Centers, Service Delivery, Customer Retention, Process Improvement, Recruiting, Operations Management, CRM, Customer Satisfaction, Workforce Management, Performance Management, Business Process..., Account Management, Customer Experience, Telecommunications, Business Development, Team Leadership, Strategy, Cross-functional Team..., Relationship Management
Education
Metropolitan State University of Denver
Bachelor of Science, Aviation Management
Arizona State University 1985 — 1988
Aerospace Engineering
Skyline High School 1982 — 1985
Correctional Service of Canada June 2011 - Present
Axentra Corporation November 2010 - June 2011
Accenture September 2010 - November 2010
Axentra Corporation May 2010 - August 2010
Hewlett-Packard June 2007 - May 2010
Sitel March 2005 - June 2007
Farm Boy Inc. September 2002 - March 2005
Boulanger Shell June 1995 - August 2001
Skills
Microsoft Office, Windows, Troubleshooting, Help Desk Support, Quality Assurance, Windows 7, Computer Hardware, Technical Support, Active Directory, Hardware, Windows XP, Operating Systems, Software Installation, VMware, ITIL
Education
Algonquin College of Applied Arts and Technology 2001 — 2004
Diploma, Computer Technology/Computer Systems Technology
Ecole Secondaire Catholique Algonquin 1996 — 2001
OAC Diploma
Bios Companies November 2014 - Present
Farmers Insurance March 2014 - October 2014
Farmers Insurance March 2010 - October 2014
Mpower Media September 2009 - March 2010
Dish Network February 2008 - September 2009
United Ford (Office Team) August 2007 - December 2007
Verizon May 2005 - July 2007
Angelo State University April 2004 - May 2005
Sitel June 2001 - April 2004
Skills
Word, PowerPoint, Customer Relations, Excel, Microsoft Office, New Business Development, Social Media Marketing, Social Networking, Video Editing, Google Analytics, Social Media Management, Commercial Insurance, Property & Casualty..., HTML, Microsoft Word, Microsoft Excel, Customer Service, Social Media, Negotiation, Facebook, Management, Sales, Recruiting, Time Management, Interviews, Outlook, Training, Call Centers, Email Marketing, Insurance, Customer Satisfaction, Marketing
Education
University of Farmers 2011 — 2011
Angelo State University 2001 — 2005
BA, Communication
Sears Outlet Stores, LLC December 2013 - December 2014
Sitel March 2013 - September 2013
Wendys Old Fashion Hambugers October 2006 - November 2008
Education
Amarillo College 2014 — 2016
Mass Communications
CGI September 2015 - Present
CGI January 2014 - September 2015
CGI November 2010 - September 2015
CGI November 2008 - November 2010
CGI May 2008 - November 2008
Nuvo Network Management October 2007 - April 2008
Nuvo Network Management 2006 - 2008
Sitel October 2005 - July 2006
Skills
Security, vSphere, IPS, BMC Remedy, Microsoft Exchange, ITIL, Infrastructure Security, WAN, Windows Server, IDS, Network Architecture, DNS, VPN, VMware, Network Security, SNMP, Linux, Firewalls, Servers, VMware ESX, Cisco Technologies
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
Enterprise Network Specialist, Enteprise Network Specialist
The Pompeo Group September 2015 - Present
The Pompeo Group June 2015 - September 2015
Verizon Wireless 2015 - 2015
Sitel 2015 - 2015
Love Covers All Ministries May 2013 - December 2014
The Pompeo Group May 2011 - July 2012
JCPenney Customer Care Center October 2010 - April 2011
Software AG of North America June 1986 - September 1989
Martin Marietta Aerospace Corporation March 1982 - November 1984
Skills
Writing, Cold Calling, Time Management, Customer Interface, Team Building, Product Marketing, Pricing, Sales Operations, Sales Management, CRM, Manufacturing
Education
University of Phoenix 2015 — 2015
Human Services, General, 4.0
Regis University 1988 — 1989
Business Administration
Arapahoe Community College 1985 — 1986
Associate’s Degree, Business Administration and Management, General, 4.0
Otero Junior College 1981 — 1985
Business Administration
Sitel July 2015 - Present
Sphota Diversity & Business Services September 2001 - Present
Complete Employee Services September 2014 - July 2015
Spartanburg Community College January 2001 - January 2013
Piedmont Community Actions 2007 - 2013
Pinnacle Staffing 2006 - 2007
Two Hawk Employment 2005 - 2006
MedVerse 2003 - 2005
DHI Holdings 2001 - 2003
Cryovac 1993 - 2001
Skills
Cross-cultural Training, HR Consulting, Background Checks, Diversity Training, Spanish, Technical Recruiting, English, Microsoft Office, Word, Excel, PowerPoint, Translation, Multilingual, Fluent English, Writing, Public Speaking, Intercultural..., HR Strategy, HR Solutions, HR Policies, HR Transformation, Executive Search, Talent Management, HRIS, Recruitment/Retention, Drug Testing, Microsoft Word, Payroll, Staff Development, Personnel Management, Human Resources, Microsoft Excel, Deferred Compensation, Recruiting, Performance Management, Leadership, Policy, Employee Benefits, Benefits Administration, Employee Relations, Organizational..., Management, Resume Writing, New Hire Orientations, FMLA, Career Counseling, Coaching, Career Development, Workforce Planning, College Recruiting
Education
American InterContinental University 2008 — 2010
MBA, Human Resources, 3.41
Southern Wesleyan University 1997 — 2001
Bachelors of Arts, Business Management, 3.45
Monroe College 1983 — 1985
Associate of Science (AS), Accounting and Business/Management, 3.8
St. Joseph Communications October 2012 - Present
CORE IT Consultants December 2010 - October 2012
Robert Half Technology February 2007 - December 2010
Sitel March 2004 - February 2007
Skills
Negotiation, Analysis, Strategic Planning, Business Strategy, Cross-functional Team..., Risk Assessment, Building Relationships, Analytics, Enterprise Architecture, Program Management, Marketing Communications, Communication, .NET, MVC Architecture, C#, Web Services, WCAG, HTML 5, Microsoft SQL Server, JavaScript, Professional Services, Relationship Management, Team Leadership, Project Planning, Business Development, Integration, Leadership, Marketing, Account Management, Recruiting, Requirements Analysis, Databases, SDLC, CRM, Business Intelligence, Software Development, Strategy, Project Management, Management, Business Analysis, Consulting
Education
Microsoft Learning 2005 — 2005
MCSE
Algonquin College of Applied Arts and Technology 1999 — 2001
Computer Engineering Technology
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. November 2013 - August 2015
WorkforceLogic 2012 - January 2015
Sitel December 2012 - November 2013
APC Workforce Solutions October 2010 - September 2011
Clerk & Comptroller, Palm Beach County April 2007 - November 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Strategic Planning, Team Building, Recruiting, Data Entry, PeopleSoft, Kenexa, Taleo, Talent Acquisition, Lumesse Talent Link, Evolv, Leadership, Human Resources, Management, Onboarding, Analysis, Event Management, Policy, Applicant Tracking..., Interviews, Training, College Recruiting, Employee Benefits, Employee Relations, Hiring, Internet Recruiting, New Hire Orientations, Organizational..., Payroll, Performance Management, Sourcing, Talent Management, Technical Recruiting
Education
American Public University
Bachelor's, Management; Human Resource Management, 3.82
Des-Case Corporation July 2015 - Present
Health to You, LLC August 2013 - Present
Health to You (H2U) January 2013 - August 2013
Sitel May 2012 - January 2013
Sitel April 2011 - May 2012
Sitel October 2009 - May 2011
Sitel January 2009 - May 2011
Cornerstone 2006 - 2009
Skills
Salesforce.com, Lead Generation, Management, Marketing, Eloqua, CRM, Adobe Creative Suite, Marketing Automation, Email Marketing, ExactTarget, Social Media, Oracle, HTML, CMS, Sales Operations, Business Development, PowerPoint, Customer Satisfaction, Sales, BPO, Customer Service, Microsoft Office, Customer Experience, Inbound Marketing, Contact Centers, Project Management, Corporate Events, Event Management, Healthcare, Vendor Management, Leadership, Marketing Strategy, Digital Marketing
Education
American InterContinental University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Marketing
American InterContinental University 2011 — 2013
Bachelor, Business - Concentration in Marketing
General Dynamics Information Technology August 2013 - Present
Walmart November 2010 - July 2013
Convergys January 2007 - February 2009
Sitel June 2002 - 2005
Skills
Communication, Performance Motivation, Training & Development, Sales Management, Program Management, Employee Recognition, Employee Training, Performance Metrics, Metrics Reporting, Team Workshops, Team Building, Cross Functional Team...
Education
Angelo State University 1999 — 2004
Marlin High School Marlin Texas 1995 — 1999
High School Diploma, Accelerated graduation plan
Sitel 2013 - 2014
Skills
Customer Service, Writer / Editor /...
Education
Angelo State University 1974 — 1975
Music
Central High School San Angelo, Texas
Deustche Bank October 2013 - Present
Golf Channel February 2013 - October 2013
ANZ March 2012 - September 2012
Globe Telecom July 2011 - March 2012
Standard Chartered Bank November 2007 - November 2010
GXS March 2005 - November 2007
Sitel May 2003 - February 2005
Skills
Windows, Microsoft Office, Microsoft Excel, HTML, Microsoft Word, PowerPoint, Outlook, Customer Service, C++, Java, Access, Microsoft SQL Server, C, Photoshop, Perl Script, Perl Automation, Unix Shell Scripting, Unix Operating Systems, SAS Certified Base..., SAS Base, SQL, SQL*Plus, Oracle SQL, DB2 9.1, DB2, GXS AI, Enterprise..., XML, Testing, Operating Systems, Unix
Education
AMA University 1998 — 2003
Bachelor of Science (BS), Computer Science
Golden Gate Colleges 1995 — 1998
Cynergy P.A. (formerly eMRO, P.A.) March 2014 - Present
Cynergy, P.A. (formerly eMRO, P.A.) August 2012 - March 2014
eScreen August 2011 - August 2012
Internal Revenue Service March 2011 - December 2011
Allied Staffing December 2010 - March 2011
Express Employment Professionals July 2008 - September 2010
Triumph Healthcare September 2007 - December 2007
Sitel March 2005 - September 2007
River Crest Hospital 2004 - 2004
Skills
Management, Access, Program Management, Testing, Databases, Employee Relations, Training, Human Resources, Outlook, Leadership, Team Building, PowerPoint, Customer Service, Teamwork
Education
Angelo State University 2005 — 2008
M.S., Industrial/Organizational Psychology
Angelo State University 2001 — 2004
B.A., Psychology, Art
TD Ameritrade April 2014 - Present
TD Ameritrade July 2012 - April 2014
TD Ameritrade February 2010 - September 2012
TD Ameritrade March 2009 - July 2010
TD Ameritrade August 2008 - March 2009
TD Ameritrade September 2007 - August 2008
TD Ameritrade May 1998 - September 2007
Sitel August 1994 - May 1998
Skills
Performance Management, Training, Sales, Workforce Planning, Organization, Team Building, Management Consulting, Leadership Development, Management, Leadership, Coaching, Process Improvement, Strategic Partnerships, Series 63, Project Management, Risk Management, Analysis, Financial Services, Strategy, FINRA, Series 7, Sales Management, Project Planning
Education
Arizona State University 1993 — 1995
Business Administration
University of Nebraska-Lincoln 1990 — 1993
Business Administration
System41.com October 2013 - January 2015
Ultimate Staffing November 2012 - March 2013
Sitel September 2011 - November 2012
King Associates June 2010 - September 2011
Riverside Elementary School District July 2007 - June 2010
Osborn Elementary July 2002 - June 2007
Charles Schwab 1995 - 2001
Fidelity Investments 1989 - 1995
Skills
Management, Investments, Finance, Educational Consulting, Education, Grant Writing, Financial Services, Process Improvement, Program Management, Risk Management, Strategy, Strategic Planning, Project Management, Leadership, Adult Education, Educational Leadership, Educational Technology, Options Strategies, Equities, Higher Education, Customer Service, Curriculum Design, Curriculum Development, Currency, Curriculum Assessment, Training, Leadership Development, Call Centers, Organizational..., Team Building, Staff Development, Consulting
Education
Arizona State University 2003 — 2006
MAEd
University of Phoenix 2001 — 2002
Master's
University of Utah 1978 — 1984
B.S.
RBC May 2013 - September 2013
Hagan & McDowell LLP October 2010 - December 2011
Sitel September 2005 - September 2008
Garanti Bank April 1994 - November 2002
Skills
Financial Services, Retail Banking, Strategic Financial..., Retirement Planning, Customer Oriented, Branch Banking, Credit Risk, Credit Cards, Legal Assistance, Immigration Law, Administrative Law, Sales Management, Income Tax, CRM, Banking, Team Building, Sales, Time Management, Financial Planning, Team Leadership, Financial Analysis
Education
Mohawk College 2012 — 2014
Diploma, Business – Financial Services
Niagara College 2008 — 2010
Diploma, Law Clerk
Anadolu Üniversitesi
Bachelor's degree, Business Administration, Management and Operations
Sitel September 2005 - Present
Dandy's Ice Cream November 2004 - September 2005
JL Mercer and Son Boots April 2002 - May 2004
Education
Angelo State University 1999 — 2005
BBA, Business Adminstration With Management Information Systems
The Ottawa Hospital Residence Corporation October 2011 - Present
Dell June 2008 - July 2008
Dell February 2008 - June 2008
Dell March 2007 - February 2008
Sitel June 2005 - March 2007
Saudi Aramco September 2001 - September 2003
Middle East University June 1993 - September 2001
Education
Andrews University 1991 — 1993
MSc, Computer Science
Lebanese University 1982 — 1988
Matrise, Informatique, Statistique
Your Web Pro LLC September 2013 - Present
American Quarter Horse Association February 2010 - June 2012
American Quarter Horse Association February 2009 - June 2012
American Quarter Horse Association March 2007 - February 2009
Telenetwork, Inc December 2004 - October 2006
Sitel May 2003 - January 2004
Skills
Social Media Marketing, Microsoft Office, Customer Service, Blogging, Editing, Microsoft Excel, Training, Social Media, Facebook, Marketing, Microsoft Word, Nonprofits, Advertising, Outlook, Social Networking, Online Marketing
Education
Angelo State University 2002 — 2004
Center of Diagnostic Imaging July 2015 — April 2018
CompuCom November 2014 — July 2015
CompuCom April 2014 — November 2014
TMI Hospitality June 2012 — September 2013
Oklahoma City Public Schools September 2011 — June 2012
Holiday Inn Express November 2005 — January 2009
Sitel July 2004 — April 2005
Peterbilt Motors Company April 2018 — Present
Skills
Front Office, Customer Service, Information Technology, Computer Hardware, Computer Science, Troubleshooting, Computer Repair, Windows XP, Windows 7, Network Engineering, Linux, Remedy 7, Opera, Microsoft Office, Adobe Creative Suite, Computer Graphics Design, Biology, Genetics, Hotel Management, Hospitality Industry, Property Management..., Hotel Booking, Hospitality, Hospitality Management, Hotels, Employee Training, Time Management, Training, Telephone Skills, Office Management, Data Entry, Teamwork, Conflict Resolution, Critical Thinking, Outlook, Cisco Technologies, Networking, Hardware, Help Desk Support
Education
University of North Texas 2012 — 2013
Computer Science
Angelo State University 2002 — 2009
Bachelor of Science (BS), Biology, General
University of Phoenix January 2011 - Present
Kettering Career Network March 2004 - Present
Sitel March 2009 - July 2010
Voyport LLC February 2008 - March 2009
Earthlink, Inc November 2005 - February 2008
Cardean Learning Group 2004 - 2005
Home Depot June 2001 - September 2003
TMC Associates January 1999 - May 2001
MCI Telecommunications November 1982 - December 1998
Skills
Call Center, Process Improvement, Vendor Management, Workforce Management, Leadership, Strategic Planning, Customer Service, Customer Satisfaction, Operations Management, Change Management, Team Building, Business Process..., Call Centers, Management, Strategy, CRM, Business Development, Program Management, Team Leadership, Outsourcing
Education
American InterContinental University 2004 — 2005
MBA, Accounting & Finance
James Madison University 1978 — 1980
Bachelor of Science, Accounting
Austin Canoe and Kayak December 2007 - 2008
Nautilus Inc. February 2002 - April 2007
Sitel September 1999 - August 2001
Education
Austin Community College 2011 — 2013
Associate's degree
Angelo State University
Bachelors
AMDOCS March 2013 - Present
Amdocs November 2011 - Present
Marshes 2008 - 2014
Bridgewater Systems 2009 - February 2012
Bridgewater Systems 2007 - March 2009
Sitel February 2005 - February 2007
Convergys 2003 - 2005
Skills
VMware, Solaris, XML, Unix, SQL, Software Development, Technical Support, SIP, RADIUS
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Global Banking / Financial Services Company 2015 - Present
Aetna / PayFlex 2011 - 2015
Millard Athletic Association (Volunteer) 2009 - 2015
Independent Contractor/Consultant 2008 - 2011
Platinum Recovery Solutions, Inc. (a Subsidiary of First National) 2006 - 2008
SITEL 2003 - 2006
Transgenomic, Inc. 2001 - 2002
MCI Worldcom 1999 - 2001
Bank of America 1990 - 1998
Skills
Business Operations..., Change Management, Management Consulting, Employee Training, Operations Management, Cross-functional Team..., Team Leadership, Management, Business Development, Business Process..., Team Building, Business Strategy, Program Management, Business Analysis, Leadership, Process Improvement, Performance Management, Business Planning, Outsourcing, Project Management, Sales, Strategic Planning, New Business Development, Recruiting, Risk Management, Customer Experience, Vendor Management, Marketing, Coaching, Customer Retention, CRM, Organizational..., Contract Negotiation, Project Planning, Executive Management, Forecasting, Marketing Strategy, Call Centers, Customer Satisfaction, Account Management, Public Speaking, Budgets, P&L Management, Analysis, Leadership Development, Customer Service, Sales Management, Team Management, BPO, Strategy
Education
Arizona State University 1986 — 1991
Sitel July 1990 - Present
Sitel 1990 - Present
Sitel (post merger with ClientLogic) 1990 - Present
Sitel 1990 - 2008
Skills
Vendor Management, Outsourcing, Process Improvement, Call Centers, Customer Experience, BPO, CRM, Operations Management, Business Process..., Account Management, Contact Centers, Relationship Management, Workforce Management, Customer Satisfaction, Service Delivery, Lead Generation, Call Center, Offshoring, Customer Retention, Call Center Development, Inbound Marketing, Pre-sales
Education
Arizona State University 1977 — 1982
Canada Revenue Agency September 2009 - Present
Ottawa Police Service July 2008 - August 2008
Nuvo Network Management Inc. January 2007 - June 2008
Sitel October 2006 - January 2007
Statistics Canada May 2005 - August 2005
OEM Express October 2004 - April 2005
Ipsos Reid May 2004 - October 2004
Skills
Networking, Network Security, Security, System Administration, Technical Support, Information Security, CCNA, Software Installation, Firewalls, VPN, Network Administration, TCP/IP, Active Directory, VMware, Computer Security, Windows Server, Servers, Troubleshooting, IPS, Linux, Help Desk Support, Cisco Technologies, DNS, Cisco IOS, Microsoft Exchange, Routers, DHCP, Switches, VMware ESX
Education
Algonquin College of Applied Arts and Technology 2005 — 2006
Certificate, Information Systems Security
Algonquin College of Applied Arts and Technology 2002 — 2005
Diploma, Computer Systems Technician
St. Paul Catholic High School 1997 — 2002
Vocantas Inc. January 2013 - Present
Level Platforms December 2009 - January 2013
Celestica September 2008 - July 2009
Kanatek Technologies September 2008 - July 2009
PIKA Technologies 2009 - 2009
Dell March 2007 - July 2008
Sitel July 2005 - March 2007
Alink Renovation February 2003 - June 2005
Mitel 2000 - 2002
Nortel Networks October 1996 - February 2000
Skills
System Administration, Computer Hardware, HP, Operating Systems, Hardware, Windows, Linux, Active Directory, Servers
Education
Algonquin College of Applied Arts and Technology 1976 — 1979
Acadia Healthcare September 2014 - Present
Jacobs Engineering November 2011 - Present
Sitel 2006 - December 2011
Covenant Health 2001 - 2006
Skills
Human Resources, Team Building, Employee Relations, Performance Management, HRIS, Talent Management, Onboarding, Talent Acquisition, HR Policies, Employee Engagement, Benefits Administration, Recruiting, Management, Training, New Hire Orientations, Employee Benefits, Deferred Compensation, Leadership, Succession Planning, Workforce Planning, Personnel Management, Employee Training, Executive Search, Internet Recruiting, College Recruiting, Labor Relations, Organizational..., Sourcing, Resume Writing, Applicant Tracking..., Employment Law, Hiring, Screening, Compensation & Benefit, PeopleSoft, Payroll, Technical Recruiting, Conflict Resolution, Job Descriptions, Performance Appraisal, ADP Payroll, Organizational..., Career Development, Screening Resumes, Employer Branding, FMLA, HR Consulting, Leadership Development, Interviews, Temporary Placement
Education
American InterContinental University 1987 — 1990
Bachelor's, Business Management - Human Resources
UAB 1985 — 1987
Business Management
Reimont Carpentry May 2011 - Present
Schleich North America June 2009 - May 2011
Sun Media April 2007 - June 2009
SITEL 2005 - 2007
clarica 2005 - 2006
Skills
Troubleshooting, Project Planning, Customer Service, Microsoft Office, Business Analysis, Windows, Project Management, Customer Support, Financial Accounting, Microsoft Excel, Customer Satisfaction, Vendor Management, Change Management
Education
Algonquin College of Applied Arts and Technology 2004 — 2005
CGA of Ontario
4th Level, 4th leve CGA student
Government of Canada September 2013 - Present
Government of Canada September 2012 - Present
Career Counselling Services August 2012 - Present
Government of Canada June 2009 - September 2012
Government of Canada May 2008 - May 2009
Government of Canada February 2007 - May 2008
Sitel February 2006 - February 2007
Rogers Wireless (North Eastern Ontario Region) 2000 - 2005
Skills
Relationship Development, Public Speaking, Public Relations, Policy, Event Management, English, Strategic Planning, Customer Relations, Blogging, Report Writing, Event Planning, Proposal Writing, Social Media, Fundraising, Market Research, Research, Marketing Communications, Government, Social Networking, Marketing Strategy, PowerPoint, Performance Management, Writing, Outlook, Conferences, Budgeting, Employee Relations, Customer Service, Administration, Business Strategy, Problem Solving, Analysis, Planning, Microsoft Office, Negotiation, Word, Marketing
Education
Language Research Development Group 2013 — 2013
French Language
Athabasca University 2009 — 2014
Bachelor, Business Management
Centre for Continuing Education University of Ottawa
Transformational Leadership Program
Intersol - Engaging People
Essentials of Facilitation
Canada School of Public Service
The Core of Change Management
JJ Communications
Certified DISC Trainer, Model of Human Behaviour
Algonquin College of Applied Arts and Technology 1992 — 1996
Business Administration, Human Resources
Fleming College 1987 — 1991
Business Administration, Marketing
Volt Technical Resources February 2010 - Present
Sitel November 2005 - May 2008
Education
Algonquin College of Applied Arts and Technology 2001 — 2005
Angelo State University October 2010 - Present
Angelo State University January 2009 - October 2010
TRG Customer Solutions February 2008 - December 2008
LiveOps October 2006 - December 2007
Sitel July 1996 - November 2006
Education
Angelo State University 1989 — 1993
BBA, Accounting and Marketing
Discount Lawn Services March 2012 - Present
Maximus/Horizon Staffing September 2011 - February 2012
Harte-Hanks April 2007 - July 2011
DMG-The Lead Dogs October 2005 - December 2005
Transwestern Publishing/Yellow Book April 2005 - July 2005
SBC/Southwestern Bell/AT&T April 2000 - December 2004
Sitel April 1999 - March 2000
KJAK FM Radio July 1987 - March 1999
Skills
Lead Generation, Sales, Customer Service, Call Centers, Advertising, Interviews, B2B, Budgets, Management, Leadership, Account Management
Education
Austin Community College
Amarillo College
Criminal Justice
Ron Bailie School of Broadcast
Vega High School
Diploma
Ethical Solution Providers Inc 2012 - Present
Dell December 2006 - May 2008
Sitel December 2003 - December 2006
Skills
Team Leadership, Process Improvement, Management, Troubleshooting, Outsourcing, Customer Service, Change Management, Business Analysis, Technical Support, Computer Hardware, Call Centers, Software Documentation, Call Center, Leadership
Education
Algonquin College of Applied Arts and Technology 2000 — 2003
Business Administration / Computer Networking
Dell October 2006 - April 2008
Sitel March 2005 - October 2006
Sitel March 2003 - March 2005
Altaf December 1995 - December 2000
Education
Algonquin College of Applied Arts and Technology
Apple May 2015 - Present
Apple November 2014 - May 2015
West Central Wireless August 2006 - November 2014
West Central Wireless May 2004 - August 2006
SITEL Corporation December 2003 - May 2004
Allen Young Office Machines June 2003 - December 2003
Sitel November 2002 - May 2003
Concho Resource Center July 2001 - January 2003
Skills
Project Planning, GSM, MMS, SMSC, Hardware Support, Cellular, Wireless Networking, Wireless, Handsets, Cellular Communications, Mobile Devices, Mobile Communications, Mobile Technology, Telecommunications, Troubleshooting, 4G, Servers, System Deployment, SMS, Managed Services, VoIP, IP, CDMA, Call Centers, Blackberry Enterprise..., WiMAX, Android, LTE, 3G, M2M, Networking, Mobile Internet, Broadband, Routers, Blackberry
Education
Angelo State University 1999 — 2012
BBA; 2010, Management Information Systems (MIS)
Visten Business Solutions LLC May 2015 - Present
Sitel March 2014 - Present
Honeybees Antiques & Uniques November 2014 - May 2015
MSI Foodservice & Supply January 2011 - January 2014
Printer Supplies Express Inc April 2012 - April 2013
ASU CIS Capstone Course: Information Systems Project January 2009 - May 2009
Cigarette Depot November 2007 - January 2009
Cigarette Depot November 2007 - January 2008
Cigarette Depot July 2002 - August 2006
'Tis The Season January 2006 - March 2006
Skills
Windows, Microsoft Office, Accounting Applications, Food Industry, Order Management, Problem Solving, Banking, QuickBooks, Retail Buying, Retail Banking, HTML, SQL, Project Management, Java, ASP.NET, Inventory Management, Database Administration, Windows XP, Customer Service, .NET, POS, LoadRunner, Collaborative Problem..., Retail Sales, Online Research, Quickbooks point of Sale, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Exchange, Outlook, Office 365, Windows 8.1, Windows 8, Android, Android SDK, Android Development, Windows 7, Windows Server, Object Oriented Design, PowerPoint, Management, Leadership, ITIL, Sales
Education
Appalachian State University 2005 — 2009
Bachelor of Science in Business Administration, Business Administration and Computer Information Systems
Appalachian State University - Walker College of Business 2005 — 2009
Bachelor of Science, Business Administration Computer Information Systems
TC Roberson High School 1998 — 2002
High School Graduate, College Bound Course of Study
Asheville-Buncombe Technical Community College 2001 — 2001
Emergency Medical Technician, EMT
Federal Government of Canada October 2012 - Present
Shared Services Canada. December 2009 - October 2012
Shared Services Canada. January 2012 - March 2012
Federal Government December 2008 - November 2009
Canadian Federal Government on Contract 2008 - 2009
Infrastructure Canada July 2008 - December 2008
Dell December 2006 - June 2008
Sitel December 2005 - December 2006
HP 2005 - 2006
Indian Embassy November 2004 - December 2005
Skills
Windows Server, Windows 7, Computer Hardware, Network Administration, Windows, Technical Support, French BBB Bilingual, Hindi, Tamil, SSH, Telnet, CISCO 2800..., IBM Mainframe, Control-M, TCP/IP, SSH, Telnet, A+ Certified, GMAT, Weblogic, Windows 95, Microsoft Windows 98, Windows Networking, Windows Network..., Windows Services, Blackberry, MVS, JES2, ISDN, UFED Physical Analyzer, Blackberry Enterprise...
Education
Praxis Training 2002 — 2003
Diploma, Applications Development
Algonquin College of Applied Arts and Technology 1999 — 2000
Post Diploma, Information Systems Security
Carleton University 1993 — 1996
B.A, Economics
Delhi University 1989 — 1993
B.COM (H), Commerce
CompuCom March 2015 - Present
Siemens Healthcare June 2014 - January 2015
Hastings Entertainment October 2013 - June 2014
Anthelio Healthcare Solutions February 2013 - July 2013
Siemens Healthcare June 2012 - February 2013
Sitel November 2009 - October 2011
1st Data December 2005 - December 2009
Master-E-Networks March 2005 - December 2005
First Data Corporation May 2000 - March 2005
Best Buy September 1990 - May 2000
Skills
Process Improvement, Telecommunications, Project Management, Data Center, Software Documentation, Disaster Recovery, Cross-functional Team..., PMO, IT Service Management, Leadership, Project Planning, Management, Networking
Education
Wayland Baptist University 2003 — 2006
Business
Southern Baptist Theolgical Seminary Extension 2002 — 2005
Pastoral Ministry
Dallas County Community College 1990 — 1992
Engineering
University of North Texas 1989 — 1990
Music
Amarillo College 1986 — 1987
Engineering
Lyle Strong
Sitel August 2001 - August 2013
Skills
Call Centers, Workforce Management, Contact Centers, BPO, Customer Experience, Customer Satisfaction, Call Center Development, Performance Management, Vendor Management, Outsourcing, Inbound Marketing, Process Improvement, Customer Retention, Operations Management, Customer Service, Team Leadership, Management, Team Building, Leadership, Telecommunications, Training, Team Management, Quality Assurance, Microsoft Office, IVR, Call Center, Business Process...
Education
Angelo State University 1999 — 2005
Bachelor, Business Administration
Canadian Mental Health Association September 2008 - August 2009
Sitel June 2004 - January 2006
Sitel February 2004 - June 2004
Sitel July 2003 - February 2004
Adecco - for Compaq/HP October 2000 - July 2003
KH Restaurants (Wendy's) 1997 - 2000
Skills
Human Resources, Training, Talent Management, Performance Management, HRIS, New Hire Orientations, Coaching, HR Policies, Benefits Administration, Employee Relations, Personnel Management, Employee Training, Talent Acquisition
Education
Algonquin College of Applied Arts and Technology
CHRP, Human Resources
Natural Sciences and Engineering Research Council of Canada (NSERC) June 2015 - Present
The Ottawa Hospital Residence Corporation October 2011 - June 2015
Dell March 2007 - July 2008
Sitel June 2005 - March 2007
Saudi Aramco September 2001 - September 2003
Middle East University June 1993 - September 2001
Skills
Operating Systems, Technical Support, Algorithms
Education
Certified General Accountants of Ontario 2011 — 2015
Professional Studies, Accounting and Finance
Algonquin College of Applied Arts and Technology 2009 — 2010
Diploma, Professional Accounting
University of Ottawa / Université d'Ottawa 2005 — 2005
Computer Science
Andrews University 1991 — 1993
Master's of Science, Computer Science
Lebanese University 1986 — 1988
Maitrise d'informatique, Computer and Information Sciences and Support Services
Lebanese University 1982 — 1986
Bachelor's degree, Mathematics and Statistics
Government of Canada November 2008 - Present
Horizant February 2005 - November 2008
Sitel September 2003 - February 2005
Tiree July 2002 - June 2003
Mitel May 1995 - April 2002
Digital Equipment Corporation 1986 - 1996
Skills
Integration, Telecommunications, Software Project..., Program Management, Project Management, Requirements Analysis
Education
Algonquin College of Applied Arts and Technology 1982 — 1984
Electronics Engineering, Electronics
LinkedIn February 2015 - Present
PayPal January 2009 - August 2014
PayPal January 2007 - January 2009
PayPal April 2006 - December 2006
Sitel May 2005 - April 2006
Skills
Management, Customer Satisfaction, Chargebacks, Process Improvement, Banking, Financial Risk, Credit, Salesforce.com, Access, Payment Card Processing, Fraud, Credit Cards, Call Centers, Payments, Risk Management, E-payments, Customer Service, E-commerce, Leadership, Microsoft Office, Accounting, Financial Services
Education
LYCEE DE TOKOIN 1994 — 1997
High School Diploma, Business Administration and Management, General
American Public University System
Master’s Degree, Environmental Policy & Management
Bellevue University
Bachelor’s Degree, Business Administration and Management, General
Home 2011 - Present
west-central-wireless June 2004 - May 2011
Sitel September 2002 - February 2004
Skills
Sales Management, Sales, Customer Service, Cellular Communications, Account Management, Project Management, Management, Microsoft Office, Training, Social Media, Wireless, Microsoft Excel, Mobile Devices, Retail Banking, Accounting, M2M, CDMA, Mobile Technology, Photoshop, Facebook
Education
Angelo State University 2002 — 2005
Kinesiology and Exercise Science
Robert Lee High School 1998 — 2002
Library and Archives Canada December 2013 - Present
Privy Council Office November 2013 - December 2013
Library and Archives Canada May 2013 - August 2013
Library and Archives Canada February 2013 - March 2013
Bibliotheca June 2012 - January 2013
Natural Resources Canada November 2011 - April 2012
Correction Services Canada June 2011 - September 2011
Experica -The Practice Firm September 2010 - December 2010
Convergys 2008 - 2010
Sitel 2006 - 2008
Skills
Information Management, Integrated Library..., Graphic Design, Records Management, Document Management, Customer Reference, Library Reference, Copy Cataloging, Library, Reader's Advisory, Image Capture, Image Manipulation
Education
Algonquin College of Applied Arts and Technology 2011 — 2012
Library and Information Technician Program, Library and Information management
Algonquin College of Applied Arts and Technology 1997 — 1999
Diploma, Graphic Technician Printing Program
Algonquin College of Applied Arts and Technology 1987 — 1990
Diploma, Museum Technology
Sitel November 2003 - April 2007
Skills
Customer Service, Microsoft Office, Project Management, Research, Public Speaking, Microsoft Excel, Social Media, Microsoft Word, Team Leadership, Windows, PowerPoint, Social Networking, Teamwork, Blogging, Access, Data Analysis, Social Media Marketing, Editing, Creative Writing
Education
Algonquin College of Applied Arts and Technology 2010 — 2013
Biotechnology Teachnologist
Everything Music March 2010 - Present
Sitel October 2005 - January 2008
Finnigan's Roadhouse 1999 - 2002
Skills
Sales, Event Planning, Environmental Awareness, Music, Social Media, Social Media Marketing, Event Producing, Sound Editing, Live Sound, Wedding DJ, Radio Broadcasting
Education
Algonquin College of Applied Arts and Technology 2008 — 2009
Diploma, Eco Business Management
Carleton University 2003 — 2006
Bachelor, Environmental Studies
Innovapost February 2011 - December 2012
CRA, EDC and Elections Canada August 2009 - January 2011
EDC (HQ), Ottawa Ontario April 2010 - December 2010
Sun Media May 2008 - December 2008
NBC October 2006 - May 2008
Sitel July 2003 - October 2006
Skills
Servers, WAN, Windows 2000, Laptops, Desktop Computers, Troubleshooting, Networking, System Deployment, Microsoft Office, VPN, Active Directory, VMware, Windows 7, XP, DNS, Windows Server, IIS, Testing, Operating Systems, Integration, Disaster Recovery, Microsoft Exchange, DHCP, System Administration
Education
Algonquin College of Applied Arts and Technology 1999 — 2001
College Diploma, Computer Systems, Electronics
Kelly Services February 2014 - Present
Bankers Life and Casualty Company February 2013 - February 2014
Harrisburg High School October 2012 - March 2013
Sitel March 2007 - March 2012
Malmberg July 2011 - July 2011
US Army September 1999 - September 2003
Skills
American History, World History, American Literature, Ancient History, Roman history, Army, Politics, History, Literature, English Literature, Philosophy, Books
Education
American Public University System 2007 — 2010
MA, Ancient and Classical History
Department of National Defence November 2010 - Present
The Herjavec Group April 2010 - November 2010
Check Point Software Technologies 2006 - 2006
Sitel 2003 - 2006
Education
Algonquin College of Applied Arts and Technology 2004 — 2005
Diploma, Electro Mechanical Engineering - Robotics
Canon Solutions America August 2015 - Present
ELS Language Centers May 2010 - July 2015
Boston University - January 2009 - December 2009
Novartis June 2009 - August 2009
SITEL April 2006 - April 2008
HCL Technologies October 2005 - July 2006
Skills
Oracle PL/SQL..., JavaScript, ASP, J2EE Application..., ASP.NET, Microsoft Office, Microsoft Project, Visio, Dreamweaver, Visual Studio, Object Oriented Design, Web Services, Adobe Contribute...
Education
Boston University 2008 — 2010
Master of Science, Computer Information System, 3.78
Anna University 2001 — 2005
Bachelor of Engineering, Computer Science, 3.80
Learning Tree International October 2007 - Present
Blackcreek Technologies December 2006 - July 2007
Sitel 2004 - 2006
Prestec Technologies 1998 - 2001
Skills
Team Management, ITIL, Call Center, People Management, Team Leadership
Education
Algonquin College of Applied Arts and Technology 2001 — 2004
Computer Engineering: Computing Science, Computer Engineering Technology - Computing Science
Algonquin College September 2014 - Present
Algonquin College August 2008 - August 2014
Dell 2007 - June 2008
Sitel 2005 - 2006
Skills
Troubleshooting, Computer Hardware, Windows 7, XP, Operating Systems, Network Security, DHCP, Active Directory, Windows XP, Wireless Networking, TCP/IP, Virtualization, VMware, Customer Service, Technical Support, Training, Social Media, Microsoft Office
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Computer Systems Technician
Mitel 2011 - Present
Halogen Software 2007 - 2011
Privasoft 2006 - 2007
SITEL 2000 - 2006
Skills
Performance Management, Training, Coaching, Instructional Design, Training Delivery, Change Management, Team Leadership, Program Management, Employee Training, Talent Management, Software Documentation, Employee Engagement, Organizational..., Leadership, Call Centers, Leadership Development, Process Improvement, Project Management, Instructor-led Training
Education
Algonquin College of Applied Arts and Technology
Ontario College Application Service (OCAS) July 2014 - Present
Xylotek Solutions Inc. October 2008 - July 2014
Blackcreek Technologies October 2006 - October 2008
Sitel 2004 - 2005
Skills
Windows, Servers, Operating Systems, Troubleshooting, Hardware, Administration, Deployment, Microsoft Office, Architecture, Computer Hardware, Active Directory, Software Installation, Citrix, Windows Server 2003, DNS, Windows Server, Windows Server 2008, VMware, Group Policy, Windows 7, System Administration, VPN, Network Administration, Blackberry Enterprise..., A+ Certified, Firewalls, SharePoint, Cloud Computing, Integration, Virtualization, MCITP, Disaster Recovery, IT Service Management, Networking, Microsoft Exchange, IT Operations, Security, Storage, VMware ESX, Microsoft Technologies, Infrastructure, Microsoft Certified...
Education
Algonquin College of Applied Arts and Technology 2003 — 2004
Precision Machining
RCC College of Technology 1999 — 2000
Computer Networking
US Army September 2014 - Present
US Army October 2013 - September 2014
US Army April 2012 - May 2013
US Army June 2010 - April 2012
Bosque Crossing Apartments August 2006 - November 2007
US Army August 2004 - July 2006
Angelo State University June 2003 - July 2004
Sitel June 2002 - September 2002
Skills
Security Clearance, Government, DoD, Risk Management, Team Building, Leadership Development, Army, Military Operations, Operational Planning, Military Experience, Military Training, Aviation, Combat, Military Aviation, Helicopters, Training, Active DoD Secret..., Organizational..., Personnel Supervision, Helicopter Operations, Command, Leadership, Military Logistics
Education
AMEDD C&S 2013 — 2013
Captains Career Course
Tarleton State University 2006 — 2008
Computer Information Systems, Systems Analysis
Angelo State University 2002 — 2004
Computer Science
CSDC Systems Inc. March 2014 - Present
CSDC Systems Inc. April 2006 - March 2014
Sitel October 2004 - February 2006
Skills
Agile, Requirements Analysis, Eclipse, Software Development, Web Applications, Testing, OOP, XML, Windows, Java, Documentation, SQL, Test Automation, Software Quality..., HTML, Analysis, Quality Assurance, Problem Solving, SQL Server, JBoss, Databases, Agile Methodologies, JBoss Application Server, Microsoft SQL Server, Automated Software..., C++, Enterprise Software, Software Project..., Integration, SDLC, Software Documentation, Ant, JUnit, Java Enterprise Edition, Visual Studio, Oracle, Test Driven Development, Unix, Test Planning, Software Engineering, Software Design, Web Services, Agile Project Management, Linux, Requirements Gathering, SOAP
Education
Algonquin College of Applied Arts and Technology 1994 — 1998
Diploma, Computer Science
Macy's August 2015 - Present
Photon Interactive September 2013 - July 2015
Photon Interactive May 2012 - September 2013
Godrej Hershey Limited June 2011 - August 2011
Tata Consultancy Services March 2009 - April 2011
Sitel May 2008 - January 2009
Skills
Data Warehousing, Project Management, ETL, Informatica, People Skills, Business Strategy, Business Analysis, Social Media, Wire Framing, Pre-sales, Requirements Gathering, Balsmiq, Retail, SQL, Mobility, Agile Methodologies, Requirements Analysis, Management, Market Research, SDLC
Education
Great Lakes Institute of Management 2011 — 2012
Master of Business Administration (M.B.A.), Marketing and General Management
Anna University 2004 — 2008
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
Morning Glory Cafe June 2009 - June 2010
Quiznos October 2008 - January 2009
McAlister's Deli October 2007 - May 2008
Ingles Markets Inc. March 2007 - September 2007
Sitel December 2005 - December 2006
Education
Appalachian State University 2008 — 2009
Psycology
GateWay Community College July 2015 - Present
Papa Murphy's International March 2014 - June 2015
Angelo State University August 2010 - May 2015
Sitel July 2013 - September 2013
Skills
PowerPoint, Microsoft Word, Social Networking
Education
Howard College 2014 — 2015
Phlebotomy
Angelo State University 2010 — 2014
Bulgartabac May 2014 - Present
Bulgartabac December 2013 - May 2014
Bulgartabac November 2013 - December 2013
Carlsberg Group March 2013 - June 2013
British American Tobacco March 2011 - February 2013
Bulgarian National Bank August 2010 - September 2010
Sitel January 2010 - September 2010
Ministry of Foreign Affairs, Bulgaria August 2009 - September 2009
Water Country USA May 2007 - September 2007
Skills
Customer Experience, Call Center, Marketing, CRM, SAP, FMCG, Inventory Management, POP Displays, Foreign Languages, Foreign Policy Analysis, International Relations, International Trade, Refereeing, Microsoft Office, Management, Call Centers, Customer Insight, Marketing Management, Forecasting, Customer Service, Market Research, Cross-functional Team..., Trade Marketing, Shopper Marketing, Trade Promotions, Business Strategy, Marketing Strategy, Team Management, Market Analysis, Business Planning, Negotiation
Education
American University in Bulgaria 2006 — 2010
Bachelor of Arts (B.A.), Bachelor of Arts Major: Politics and International Relations; Minor: Economics, GPA: 3.24 / 4.00
2nd els
Done Right Installation Group March 2014 - Present
Club Janitorial Services June 2013 - Present
Cameron May 2011 - August 2013
Midland Reporter-Telegram January 2011 - May 2011
Space Age Communications March 2009 - October 2009
Club Janitorial Services May 2008 - August 2008
Sitel October 2007 - March 2008
Corey Sly Electrical Service, Inc. May 2007 - August 2007
EZ Pawn January 2007 - May 2007
Enterprise Rent-A-Car June 2005 - January 2007
Skills
Databases, Programming, C++, VB.NET, MS SQL, Software Development, Visual Basic, C#, .NET, Testing, ASP.NET, SQL, Visual Studio, Oracle, SharePoint, Integration, GPS installation, Troubleshooting, Microsoft SQL Server
Education
Angelo State University 2007 — 2010
Bachelor, Computer Science
1st Community Federal Credit Union November 2014 - January 2015
Scott & White Health Plan October 2012 - May 2014
Sitel September 2011 - August 2012
Follett Higher Education Group May 2008 - August 2011
Walmart June 2000 - August 2007
Skills
Management, Retail Sales, Customer Service
Education
Texas Woman's University 2015 — 2018
Bachelor’s Degree, Business Administration with Human Resources concentration
Texas Woman's University 2010 — 2012
Master's, Family Studies
Angelo State University 2007 — 2010
Bachelor's of Arts, English and Sociology
Amida Care January 2013 - Present
Tunstall Americas May 2011 - June 2012
Sitel November 2002 - October 2010
MiTAC International Inc. July 2000 - July 2002
East West Bank June 1996 - June 2000
Skills
Call Center, Management, Leadership, Workforce Management, BPO, Contact Centers, Customer Experience, Vendor Management, Customer Satisfaction, Operations Management, Process Improvement, P&L Analysis, P&L Forecasting, Reporting & Analysis, Quality Assurance, Performance Reviews, Team Building, Strategic Planning, Six Sigma, Call Centers, Project Management, Strategy, Outsourcing, Training
Education
AMA University 1992 — 1996
Bachelor, Computer Engineering
University of Sto. Tomas 1990 — 1992
Electrical, Engineering
Intelenet Global Services February 2007 - May 2008
Sitel June 2006 - February 2007
Education
Anna University 2002 — 2006
B.E, Computer Science
Clintar Landscape Management, Ottawa Office November 2010 - April 2011
Denny's May 2010 - August 2010
Med Motors March 2009 - January 2010
A&W Food Services of Canada January 2008 - February 2009
Wendys International April 2007 - December 2007
Michaels Stores, Inc. September 2006 - December 2006
Kirby Company May 2006 - June 2006
Sitel January 2006 - April 2006
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
2 year Diploma, Enterprise Networking Specialist
Algonquin College of Applied Arts and Technology 2002 — 2003
2 year Diploma, Robotics
Osgoode Township High School 1998 — 2002
High School
Intuitive Solutions Manged Call Center Services December 2012 - Present
CEGEP Heritage College February 2012 - November 2014
Elemental Data Collection November 2011 - January 2012
CEGEP Heritage College 2012 - 2012
David & Henderson September 2010 - April 2011
Convergys June 2009 - April 2010
Canadian Radio-Television and Telecommunications Commission April 2009 - May 2009
Sitel March 2006 - June 2008
Correctional Services Canada March 2006 - March 2006
Gilmore Global October 2005 - January 2006
Skills
Microsoft Office, Outlook, Microsoft Excel, Access, Medical Terminology, Medical Transcription, Microsoft Word, Customer Service, Phone Etiquette, Clerical Skills, Phone Skills, Handle Multiple..., Multitasking Skills, High Pressure Situations, Government Experience, Data Entry, Call Center, Office Administration, Accounting, Lotus Notes, Dictaphone, Postage Meter, Keyboard Skills
Education
CEGEP Heritage College 2012 — 2012
Bilingual Office Administration, Office Management and Supervision
CEGEP(Heritage College) 2008 — 2009
Diploma, Bilinual Office Administration
CEGEP (Heritage College) 1995 — 1996
Business System Programs
Algonquin College of Applied Arts and Technology 1993 — 1994
Diploma, Medical Office Administration
Godiva Chocolatier March 2012 - July 2015
Thumbs Up Video March 2010 - December 2012
Payless ShoeSource October 2010 - March 2012
Sun Media November 2007 - March 2010
Sitel April 2003 - November 2007
Skills
Store Management, Time Management, Call Centers, PowerPoint, Customer Service, Merchandising, Business Analysis, Project Planning, Merchandise Planning, Visual Merchandising, Training, Retail, Inventory Management, Microsoft Word, Sales Management, Driving Results, Event Planning, Cross-functional Team..., Loss Prevention, Multi-Unit Management, Team Building, Shrinkage, Customer Satisfaction, Data Entry, Multi-unit, Microsoft Excel, Management, Leadership, Strategic Financial..., Teamwork, Account Management, Team Leadership, Windows, Recruiting, New Store Openings, Store Operations, Operations Management, Program Management, Project Management, Change Management, Microsoft Office, Marketing Strategy, Coaching, Performance Management, Sales, Process Improvement, Outlook, Strategic Planning, Marketing, Vendor Management
Education
Algonquin College of Applied Arts and Technology
Parks, Recreation and Leisure Facilities Management, 85
CEGEP Heritage College
Social Science, 82
PMAC - Public and Private Training Courses
Level 2, Management Series, 85
TMG Health August 2013 - Present
Sitel August 2012 - September 2013
Sitel August 2012 - September 2013
Skills
I have Computer Skills,..., Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Customer Retention
Education
American InterContinental University 2012 — 2014
Associate of Arts in Business Administration, Business Administration and Management, General, Soph
Veterans Administation September 2015 - Present
Apple June 2015 - September 2015
Grady Health System June 2013 - June 2015
Rural Metro Ambulance Service September 2011 - June 2013
Grady Health System November 2010 - September 2011
Augusta 911 Center February 2004 - August 2008
GC Services August 2007 - December 2007
Sitel August 2003 - February 2004
US Navy September 1995 - October 1996
US Navy August 1994 - September 1995
Skills
Healthcare, Microsoft Office, Customer Service, Hospitals, Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Research, Public Speaking, Healthcare Information..., Process Improvement, Change Management, Nursing, Team Building, Social Media, Teaching, Training, Software Documentation, Leadership
Education
American InterContinental University 2013 — 2015
Master of Business Administration (M.B.A.), Organizational Management
American InterContinental University 2012 — 2013
Bachelor's degree, Criminal Justice and Corrections
American InterContinental University 2010 — 2012
Associate's degree, Business Administration and Management, General
BPL Plasma, Inc. January 2009 - Present
Sitel 2002 - 2008
Skills
Customer Service, Customer Satisfaction, Workforce Management, BPO, Customer Retention, Contact Centers, Management, Leadership, Training, Team Leadership, Call Centers, Healthcare, Operations Management, Process Improvement, Team Building
Education
Angelo State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fabric.com October 2012 - Present
SteakOut September 2007 - October 2011
Sitel February 2010 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Access, C++, Java, Visual Basic, Operating Systems, Data Structures, MIS, Data Communications
Education
Paine College 2004 — 2009
Bachelor of Science (BS), Mathematics and Computer Science
Andrew College 2002 — 2004
Mathematics and Computer Science
Marsh January 2014 - Present
Massage Heights October 2013 - January 2014
Massage Heights January 2013 - January 2014
PetSmart November 2010 - October 2013
PetSmart August 2007 - October 2013
Sitel August 2004 - April 2007
Walt Disney World August 2005 - January 2006
The Teacher Store August 2003 - August 2004
Skills
Customer Service, Training, Data Entry, Leadership, Microsoft Word
Education
Lauterstein-Conway Massage School 2010 — 2011
LMT, Massage Therapy
Angelo State University 2003 — 2006
Early Childhood Education and Teaching
Sitel July 2010 - Present
Education
Angelo State University 2010 — 2015
Social Work
Sitel 2012 - 2014
Walmart September 2012 - December 2012
Skills
Customer Service, Call Centers, Cashiering
Education
Arizona State University 2008 — 2009
N/A
Bernalillo High School 2005 — 2008
high school diploma
California Cartage Company August 2012 - November 2014
California Cartage Company October 2011 - August 2012
U.S. Census Bureau May 2010 - July 2010
Sitel October 2005 - October 2009
Education
Augusta State University 2002 — 2005
Computer Science
American InterContinental University 2005 — 2006
Associate's degree, Business Administration and Management, General
American InterContinental University 2006 — 2008
Bachelor's degree, Information Technology