Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
Sitel List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Sitel. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Sitel Salaries. You can even request information on how much does Sitel pay if you want to. Learn about salaries, pros and cons of working for Sitel directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Yamil Amed Abud Yamil Amed Abud's Sitel Experience January 2013 - July 2013
Job Senior PPC Strategist en WhiteSharkMedia
Industry Marketing and Advertising
Experience
White Shark Media August 2013 - Present
Sitel January 2013 - July 2013
Ave Maria University January 2008 - December 2012
Skills
SEM, Management, Online Marketing, Marketing Strategy, Customer Service, Body Language, Music Theory
Education
Ave Maria University 2008 — 2012
B.A. Business Administration, Management
White Shark Media August 2013 - Present
Sitel January 2013 - July 2013
Ave Maria University January 2008 - December 2012
Skills
SEM, Management, Online Marketing, Marketing Strategy, Customer Service, Body Language, Music Theory
Education
Ave Maria University 2008 — 2012
B.A. Business Administration, Management
Jamie-Lee Cabrera Jamie-Lee Cabrera's Sitel Experience June 2008 - July 2009
Job Claims Processor
Industry Insurance
Experience
State Farm Insurance January 2015 - Present
Rue 21 Clothing store July 2014 - December 2014
Carter's OshKosh B'gosh October 2012 - July 2014
Xerox October 2011 - June 2012
Sitel June 2008 - July 2009
Skills
Customer Experience, Retail Marketing, Retail Sales, Office Administration, Call Centers, Time Management, Customer Service, Payroll, Hiring, Data Entry, Store Management, Visual Merchandising, Cashiering, POS, Loss Prevention, Merchandising, Team Leadership, Inventory Control, Profit, Driving Results, People Development, Store Operations, Administrative...
Education
University of phoenix Tacoma area 2012 — 2016
Accounting and Finance
Bates Technical College 2011 — 2011
State Farm Insurance January 2015 - Present
Rue 21 Clothing store July 2014 - December 2014
Carter's OshKosh B'gosh October 2012 - July 2014
Xerox October 2011 - June 2012
Sitel June 2008 - July 2009
Skills
Customer Experience, Retail Marketing, Retail Sales, Office Administration, Call Centers, Time Management, Customer Service, Payroll, Hiring, Data Entry, Store Management, Visual Merchandising, Cashiering, POS, Loss Prevention, Merchandising, Team Leadership, Inventory Control, Profit, Driving Results, People Development, Store Operations, Administrative...
Education
University of phoenix Tacoma area 2012 — 2016
Accounting and Finance
Bates Technical College 2011 — 2011
Jared Jamerman Jared Jamerman's Sitel Experience October 2000 - October 2010
Job Human Resources Generalist at Linamar
Industry Automotive
Experience
Linamar January 2012 - Present
Arvato October 2010 - January 2012
Sitel October 2000 - October 2010
Mattel Interactive January 1998 - April 2000
Skills
Public Speaking, Microsoft Office, Public Relations, Data Analysis, PowerPoint, Microsoft Word, Recruiting, Employee Benefits, Payroll, CompTIA A+ Certification, Ultipro, Kronos Timekeeping, Cognos, Lawson HRIS, Blue Pumpkin, ADP Payroll, Minitab
Education
Western Carolina University 2011 — 2014
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
Asheville-Buncombe Technical Community College
General Studies
Colorado State University
Northwest College
General Studies
Black Hills State University
General Studies
Lander Valley High School 1988 — 1992
General Studies
Linamar January 2012 - Present
Arvato October 2010 - January 2012
Sitel October 2000 - October 2010
Mattel Interactive January 1998 - April 2000
Skills
Public Speaking, Microsoft Office, Public Relations, Data Analysis, PowerPoint, Microsoft Word, Recruiting, Employee Benefits, Payroll, CompTIA A+ Certification, Ultipro, Kronos Timekeeping, Cognos, Lawson HRIS, Blue Pumpkin, ADP Payroll, Minitab
Education
Western Carolina University 2011 — 2014
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
Asheville-Buncombe Technical Community College
General Studies
Colorado State University
Northwest College
General Studies
Black Hills State University
General Studies
Lander Valley High School 1988 — 1992
General Studies
Tatiana Young Tatiana Young's Sitel Experience November 2013 - Present
Job Tech support for Sony PlayStation
Industry Consumer Services
Experience
Sitel November 2013 - Present
Victoria's Secret July 2013 - December 2013
Buffalo Wild Wings April 2013 - July 2013
Lied Discovery Children's Museum 2013 - 2013
Skills
Cash Handling Experience, 30wpm, Proficient in Yahoo,..., Proficient in Microsoft...
Education
Ashford University 2012 — 2013
AIS 2007 — 2008
High School Diploma
Sitel November 2013 - Present
Victoria's Secret July 2013 - December 2013
Buffalo Wild Wings April 2013 - July 2013
Lied Discovery Children's Museum 2013 - 2013
Skills
Cash Handling Experience, 30wpm, Proficient in Yahoo,..., Proficient in Microsoft...
Education
Ashford University 2012 — 2013
AIS 2007 — 2008
High School Diploma
Laura Sizemore, SPHR Laura Sizemore, SPHR's Sitel Experience March 2005 - December 2007
Job HR Manager at PSI Contact Center
Industry Human Resources
Experience
PSI Contact Center January 2013 - Present
Confidential November 2010 - February 2012
Peak Technical Services April 2008 - December 2010
Sitel March 2005 - December 2007
Skills
Talent Acquisition, Recruitment/Retention, Full-cycle Recruiting, Technical Recruiting, Employee Relations, SDLC, Personnel Management, Internet Recruiting, College Recruiting, Human Resources, Applicant Tracking..., E-recruitment, Temporary Placement, Executive Search, Onboarding, Staffing Services, Recruiting, Screening, Taleo, Screening Resumes
Education
Baker College Center for Graduate Studies 2009 — 2012
Bachelor, Human Resource Management
SPHR Certification 2011 — 2011
Senior Professional in Human Resource Certification, SPHR Certification
PSI Contact Center January 2013 - Present
Confidential November 2010 - February 2012
Peak Technical Services April 2008 - December 2010
Sitel March 2005 - December 2007
Skills
Talent Acquisition, Recruitment/Retention, Full-cycle Recruiting, Technical Recruiting, Employee Relations, SDLC, Personnel Management, Internet Recruiting, College Recruiting, Human Resources, Applicant Tracking..., E-recruitment, Temporary Placement, Executive Search, Onboarding, Staffing Services, Recruiting, Screening, Taleo, Screening Resumes
Education
Baker College Center for Graduate Studies 2009 — 2012
Bachelor, Human Resource Management
SPHR Certification 2011 — 2011
Senior Professional in Human Resource Certification, SPHR Certification
Brandon Ivey Brandon Ivey's Sitel Experience Customer Care RepTeleperformance, USASeptember 2014 - Present
Job call center Supervisor at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel Customer Care RepTeleperformance, USASeptember 2014 - Present
Skills
Call Centers, Customer Experience, Customer Satisfaction, Call Center Development, Team Management, Troubleshooting, Team Leadership, Escalation, Coaching, Workforce Management
Education
Augusta Technical College 2007 — 2009
Associate's degree, Criminal Justice and Corrections
Thomson High School 2000 — 2004
Diploma
Thomson High School 2000 — 2004
High School diploma, College prep/Tech Prep
Sitel Customer Care RepTeleperformance, USASeptember 2014 - Present
Skills
Call Centers, Customer Experience, Customer Satisfaction, Call Center Development, Team Management, Troubleshooting, Team Leadership, Escalation, Coaching, Workforce Management
Education
Augusta Technical College 2007 — 2009
Associate's degree, Criminal Justice and Corrections
Thomson High School 2000 — 2004
Diploma
Thomson High School 2000 — 2004
High School diploma, College prep/Tech Prep
Peter Koenig Peter Koenig's Sitel Experience September 1999 - August 2006
Job Office Manager at Quantum Measurements Corp
Industry Management Consulting
Experience
Quantum Measurements Corp April 2008 - Present
Sitel September 1999 - August 2006
US Navy March 1979 - August 1993
Skills
Call Center
Education
Auburn University 1975 — 1979
BS, Chemistry
Airport High School 1965 — 1969
Quantum Measurements Corp April 2008 - Present
Sitel September 1999 - August 2006
US Navy March 1979 - August 1993
Skills
Call Center
Education
Auburn University 1975 — 1979
BS, Chemistry
Airport High School 1965 — 1969
Shanna Rose Shanna Rose's Sitel Experience February 2001 - October 2001
Job Sales Lead Generation
Industry Marketing and Advertising
Experience
Rainmaker October 2006 - April 2013
Muscular Dystrophy Association May 2006 - October 2006
Initial Security April 2005 - May 2006
Providian Financial March 2002 - April 2004
Sitel February 2001 - October 2001
AMD August 1996 - December 1999
Skills
Salesforce.com, Cold Calling, Lead Generation, Account Management, Telemarketing, Sales Process, SaaS, Sales, Direct Sales, New Business Development, B2B, Training, Insides Sales, Sales Operations, Marketing, Customer Service, Business Development, B2B Marketing, Sales Presentations, E-commerce, Sales Management, Customer Retention, CRM, Cloud Computing, Demand Generation, Call Centers, Enterprise Software, Email Marketing, Solution Selling, Selling, Social Media Marketing, Channel Partners
Education
Austin Community College 2009 — 2010
General Sales, Merchandising and Related Marketing Operations
Del Valle High School 1992 — 1996
Rainmaker October 2006 - April 2013
Muscular Dystrophy Association May 2006 - October 2006
Initial Security April 2005 - May 2006
Providian Financial March 2002 - April 2004
Sitel February 2001 - October 2001
AMD August 1996 - December 1999
Skills
Salesforce.com, Cold Calling, Lead Generation, Account Management, Telemarketing, Sales Process, SaaS, Sales, Direct Sales, New Business Development, B2B, Training, Insides Sales, Sales Operations, Marketing, Customer Service, Business Development, B2B Marketing, Sales Presentations, E-commerce, Sales Management, Customer Retention, CRM, Cloud Computing, Demand Generation, Call Centers, Enterprise Software, Email Marketing, Solution Selling, Selling, Social Media Marketing, Channel Partners
Education
Austin Community College 2009 — 2010
General Sales, Merchandising and Related Marketing Operations
Del Valle High School 1992 — 1996
Jera Banks Jera Banks's Sitel Experience October 2009 - April 2011
Job Housekeeper at Cinderella House Cleaning
Industry Business Supplies and Equipment
Experience
Cinderella House Cleaning June 2013 - July 2014
KFC / Taco Bell April 2011 - June 2013
Sitel October 2009 - April 2011
McDonald's Corporation April 2008 - October 2009
Skills
Veterinary Medicine, Veterinary Public Health, Veterinary, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Acquisition, Cashiering, Cash Register, Cash Handling Experience, Teamwork, Team-oriented, Dependable Team Player, Inventory Control, Inventory, Friendly Personality, Phone Etiquette, Telephone Manner, Greeting, Well Mannered, Well-organized, Positive Personality, Hands-on Approach, Flexible to Change, Flexible Schedule, Highly Adaptive
Education
Ashworth College 2011 — 2012
Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 4.0
Atlantic Community College 2010 — 2010
General Equivalency Diploma
Atlantic High School 2008 — 2010
Cinderella House Cleaning June 2013 - July 2014
KFC / Taco Bell April 2011 - June 2013
Sitel October 2009 - April 2011
McDonald's Corporation April 2008 - October 2009
Skills
Veterinary Medicine, Veterinary Public Health, Veterinary, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Acquisition, Cashiering, Cash Register, Cash Handling Experience, Teamwork, Team-oriented, Dependable Team Player, Inventory Control, Inventory, Friendly Personality, Phone Etiquette, Telephone Manner, Greeting, Well Mannered, Well-organized, Positive Personality, Hands-on Approach, Flexible to Change, Flexible Schedule, Highly Adaptive
Education
Ashworth College 2011 — 2012
Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 4.0
Atlantic Community College 2010 — 2010
General Equivalency Diploma
Atlantic High School 2008 — 2010
Richard Kresse Richard Kresse's Sitel Experience February 2004 - February 2005
Job CEO at Richard Kresse, Inc.
Industry Information Technology and Services
Experience
Richard Kresse, Inc. October 2010 - Present
Software Allies October 2010 - August 2013
Sitel February 2004 - February 2005
Skills
Salesforce.com, Force.com, Salesforce.com..., Salesforce.com..., Salesforce Training, Salesforce.com..., Salesforce.com..., Salesforce.com..., Salesforce.com..., Strategic Planning, Business Development, Cloud Computing, Project Management, Change Management, Management Consulting, Business Analysis, Management, Marketing Strategy, SaaS, Sales Management, Web Development
Education
University of Phoenix 2013 — 2015
Bachelors of Science in Information Technology, Business Systems Analysis
University of Phoenix 2010 — 2011
Associate of Arts (AA), Psychology, Sophmoore
Ashworth University 2006 — 2007
Computer Network Technician, Computer Network Technician
Richard Kresse, Inc. October 2010 - Present
Software Allies October 2010 - August 2013
Sitel February 2004 - February 2005
Skills
Salesforce.com, Force.com, Salesforce.com..., Salesforce.com..., Salesforce Training, Salesforce.com..., Salesforce.com..., Salesforce.com..., Salesforce.com..., Strategic Planning, Business Development, Cloud Computing, Project Management, Change Management, Management Consulting, Business Analysis, Management, Marketing Strategy, SaaS, Sales Management, Web Development
Education
University of Phoenix 2013 — 2015
Bachelors of Science in Information Technology, Business Systems Analysis
University of Phoenix 2010 — 2011
Associate of Arts (AA), Psychology, Sophmoore
Ashworth University 2006 — 2007
Computer Network Technician, Computer Network Technician
Shannon Ramsey Shannon Ramsey's Sitel Experience July 2013 - November 2013
Job Unemployed
Industry Retail
Experience
Sitel July 2013 - November 2013
Target May 2012 - July 2013
BI-LO, LLC March 2012 - May 2012
Food Lion September 2011 - January 2012
Ross Stores August 2006 - November 2007
Target August 2005 - August 2006
Fred's Inc. October 2003 - August 2005
Skills
Stock, Cashiering, Inventory, Retail Sales, Planograms, Store Operations, Visual Merchandising, Merchandising, Call Centers, Customer Service, Inventory Control, Cash Register
Education
Augusta Technical College 2011 — 2013
Design & Media Production Technology
University of Phoenix 2012 — 2012
Business Administration and Management, General
Georgia Military College-Augusta Campus 2010 — 2011
Computer Information Systems
Sitel July 2013 - November 2013
Target May 2012 - July 2013
BI-LO, LLC March 2012 - May 2012
Food Lion September 2011 - January 2012
Ross Stores August 2006 - November 2007
Target August 2005 - August 2006
Fred's Inc. October 2003 - August 2005
Skills
Stock, Cashiering, Inventory, Retail Sales, Planograms, Store Operations, Visual Merchandising, Merchandising, Call Centers, Customer Service, Inventory Control, Cash Register
Education
Augusta Technical College 2011 — 2013
Design & Media Production Technology
University of Phoenix 2012 — 2012
Business Administration and Management, General
Georgia Military College-Augusta Campus 2010 — 2011
Computer Information Systems
Fallon Taylor Fallon Taylor's Sitel Experience September 2004 - April 2008
Job Hair Stylist at Cost Cutters
Industry Cosmetics
Experience
Cost Cutters November 2014 - Present
Micole's Braiding January 2012 - August 2013
Sandbox August 2009 - May 2013
Allstate July 2008 - October 2008
Sitel September 2004 - April 2008
Skills
Microsoft Office, Typing, Organization, Leadership, Self-motivated Team..., Efficent, Leadership Initiatives, Listening to customers, Writing, Communication, Dependable Team Player, Strategic Planning
Education
Regency Beauty-Madison 2013 — 2014
Arts and Sciences of Co, Cosmetology/Cosmetologist, General
Ashford University 2010 — 2011
Early Childhood Education and Teaching
Cost Cutters November 2014 - Present
Micole's Braiding January 2012 - August 2013
Sandbox August 2009 - May 2013
Allstate July 2008 - October 2008
Sitel September 2004 - April 2008
Skills
Microsoft Office, Typing, Organization, Leadership, Self-motivated Team..., Efficent, Leadership Initiatives, Listening to customers, Writing, Communication, Dependable Team Player, Strategic Planning
Education
Regency Beauty-Madison 2013 — 2014
Arts and Sciences of Co, Cosmetology/Cosmetologist, General
Ashford University 2010 — 2011
Early Childhood Education and Teaching
Kiaundra Jackson's Sitel Experience February 2011 - May 2012
Job Customer Service Representative at Sitel
Industry Outsourcing/Offshoring
Experience
Currently Unemployed May 2012 - Present
Sitel February 2011 - May 2012
Augusta Technical College September 2011 - April 2012
Skills
Typing, Filing, Phone Skills, Easy to Talk to, Microsoft Excel, Microsoft Office, Help Desk Support, Problem Solving, Organization, Fast Learner, Reliable, Always On Time, Running Errands, Fax, Computers, Accounts Payable, Accounting, Easy Going, Hardwork
Education
Augusta Technical College 2010 — 2014
Associate's degree, Business Administration and Management, General
Currently Unemployed May 2012 - Present
Sitel February 2011 - May 2012
Augusta Technical College September 2011 - April 2012
Skills
Typing, Filing, Phone Skills, Easy to Talk to, Microsoft Excel, Microsoft Office, Help Desk Support, Problem Solving, Organization, Fast Learner, Reliable, Always On Time, Running Errands, Fax, Computers, Accounts Payable, Accounting, Easy Going, Hardwork
Education
Augusta Technical College 2010 — 2014
Associate's degree, Business Administration and Management, General
Brian Hester Brian Hester's Sitel Experience October 2005 - October 2007
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Mark Briggs Mark Briggs's Sitel Experience 1997 - 2003
Job CEO at Premier BPO
Industry Outsourcing/Offshoring
Experience
Premier BPO September 2003 - Present
ClientLogic 1998 - 2003
Sitel 1997 - 2003
Softbank Services 1996 - 1998
SOFTBANK Services Group 1996 - 1998
Intelligent Electronics 1990 - 1996
Ingram Micro 1989 - 1990
Ingram Computer 1987 - 1988
Peat Marwick 1977 - 1979
Skills
Outsourcing, BPO, Inbound Marketing, Call Center, Contact Centers, Workforce Management, Operations Management, Customer Experience, Team Management, Call Centers, Vendor Management, Telemarketing, Service Delivery, Call Center Development, SaaS, Customer Satisfaction, Business Process..., Process Improvement, Offshoring, Customer Retention
Education
Austin Peay State University 1974 — 1978
B.S., Business, Accounting
Premier BPO September 2003 - Present
ClientLogic 1998 - 2003
Sitel 1997 - 2003
Softbank Services 1996 - 1998
SOFTBANK Services Group 1996 - 1998
Intelligent Electronics 1990 - 1996
Ingram Micro 1989 - 1990
Ingram Computer 1987 - 1988
Peat Marwick 1977 - 1979
Skills
Outsourcing, BPO, Inbound Marketing, Call Center, Contact Centers, Workforce Management, Operations Management, Customer Experience, Team Management, Call Centers, Vendor Management, Telemarketing, Service Delivery, Call Center Development, SaaS, Customer Satisfaction, Business Process..., Process Improvement, Offshoring, Customer Retention
Education
Austin Peay State University 1974 — 1978
B.S., Business, Accounting
Jon Turney's Sitel Experience March 2004 - October 2004
Job Sensor Operator
Industry Defense & Space
Experience
GA March 2015 - Present
MS Energy Services July 2014 - April 2015
United States Air Force December 2006 - June 2014
Pop-A-Lock February 2006 - May 2006
Verizon August 2005 - December 2005
Circuit City October 2004 - April 2005
Sitel March 2004 - October 2004
Skills
Military, Tactics, Training, Security Clearance, Military Experience, Technical Training, Military Operations, DoD, Remotely Piloted..., Unmanned Vehicles, Intelligence Analysis, Technical Presentations, Military Aviation, Air Force, RPAS, Social Networking, Customer Service, Physical Security, Supervisory Skills, Project Management, MWD, LWD, Oil/Gas, Measurement while..., Logging while drilling, DoD Top Secret Clearance, Defense, Top Secret, Information Assurance, National Security, Operational Planning
Education
Ashford University 2012 — 2014
Sociology
Community College of the Air Force 2006 — 2009
Associate of Arts and Sciences (AAS), Communications Applications Technology
Community College of the Air Force 2006 — 2009
Associate of Arts and Sciences (AAS), Air and Space Operations Technology, 4.0
Panther Creek High School 2000 — 2003
High School Diploma
GA March 2015 - Present
MS Energy Services July 2014 - April 2015
United States Air Force December 2006 - June 2014
Pop-A-Lock February 2006 - May 2006
Verizon August 2005 - December 2005
Circuit City October 2004 - April 2005
Sitel March 2004 - October 2004
Skills
Military, Tactics, Training, Security Clearance, Military Experience, Technical Training, Military Operations, DoD, Remotely Piloted..., Unmanned Vehicles, Intelligence Analysis, Technical Presentations, Military Aviation, Air Force, RPAS, Social Networking, Customer Service, Physical Security, Supervisory Skills, Project Management, MWD, LWD, Oil/Gas, Measurement while..., Logging while drilling, DoD Top Secret Clearance, Defense, Top Secret, Information Assurance, National Security, Operational Planning
Education
Ashford University 2012 — 2014
Sociology
Community College of the Air Force 2006 — 2009
Associate of Arts and Sciences (AAS), Communications Applications Technology
Community College of the Air Force 2006 — 2009
Associate of Arts and Sciences (AAS), Air and Space Operations Technology, 4.0
Panther Creek High School 2000 — 2003
High School Diploma
Carey Box Carey Box's Sitel Experience October 2007 - November 2014
Job
Industry Outsourcing/Offshoring
Experience
VXI Global Solutions, LLC December 2014 - Present
Sitel October 2007 - November 2014
Sitel October 2007 - March 2009
AT&T (Formally Cingular Wireless) March 2005 - October 2007
Capital One April 1996 - July 2001
Skills
Call Center, Management, Leadership, Change Management, Performance Management, Project Management, CRM, Strategy, Customer Service, Business Development, Telecommunications, People-oriented, Workforce Management, BPO, Account Management, Operations Management, Customer Experience, Call Centers, Outsourcing, Vendor Management
Education
Columbia University in the City of New York 1990 — 1992
Master
Auburn University 1975 — 1979
BS
VXI Global Solutions, LLC December 2014 - Present
Sitel October 2007 - November 2014
Sitel October 2007 - March 2009
AT&T (Formally Cingular Wireless) March 2005 - October 2007
Capital One April 1996 - July 2001
Skills
Call Center, Management, Leadership, Change Management, Performance Management, Project Management, CRM, Strategy, Customer Service, Business Development, Telecommunications, People-oriented, Workforce Management, BPO, Account Management, Operations Management, Customer Experience, Call Centers, Outsourcing, Vendor Management
Education
Columbia University in the City of New York 1990 — 1992
Master
Auburn University 1975 — 1979
BS
Demetrious Day Demetrious Day's Sitel Experience March 2014 - Present
Job Email Customer Service Representative at Sitel
Industry Consumer Services
Experience
Sitel March 2014 - Present
Alpine Access November 2013 - January 2014
TeleTech April 2012 - July 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Research, Time Management, Leadership, Data Entry
Education
Ashford University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lillie B. Williamson High School 1998 — 2002
Diploma, Basic Studies
Sitel March 2014 - Present
Alpine Access November 2013 - January 2014
TeleTech April 2012 - July 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Research, Time Management, Leadership, Data Entry
Education
Ashford University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lillie B. Williamson High School 1998 — 2002
Diploma, Basic Studies
Cecilia Macarandang Cecilia Macarandang's Sitel Experience September 2006 - January 2008
Job Customer Service Manager at Agropur
Industry Information Technology and Services
Experience
Agropur - Division Natrel August 2014 - Present
Sysco Canada May 2013 - July 2014
Tim Hortons, Inc. May 2011 - February 2013
Ontario Ministry of Health and Long-Term Care (CCIM) July 2009 - January 2011
Ontario Telemedicine Network April 2008 - June 2009
Gavel & Gown Software Inc. February 2008 - March 2008
Sitel September 2006 - January 2008
Pizza Pizza Ltd April 2006 - August 2006
Bell (Through The Faneuil Group) September 1999 - March 2006
Skills
Process Improvement, Change Management, Project Management, CRM, Analysis, Training, Performance Management, Customer Service, Customer Satisfaction, Strategy, Coaching, Business Analysis, Visio, Requirements Analysis, Leadership, Business Process, Microsoft Office, Team Leadership, Business Process...
Education
Ateneo de Manila University 1989 — 1993
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Ryerson University
Information Systems Development and Programming
Agropur - Division Natrel August 2014 - Present
Sysco Canada May 2013 - July 2014
Tim Hortons, Inc. May 2011 - February 2013
Ontario Ministry of Health and Long-Term Care (CCIM) July 2009 - January 2011
Ontario Telemedicine Network April 2008 - June 2009
Gavel & Gown Software Inc. February 2008 - March 2008
Sitel September 2006 - January 2008
Pizza Pizza Ltd April 2006 - August 2006
Bell (Through The Faneuil Group) September 1999 - March 2006
Skills
Process Improvement, Change Management, Project Management, CRM, Analysis, Training, Performance Management, Customer Service, Customer Satisfaction, Strategy, Coaching, Business Analysis, Visio, Requirements Analysis, Leadership, Business Process, Microsoft Office, Team Leadership, Business Process...
Education
Ateneo de Manila University 1989 — 1993
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Ryerson University
Information Systems Development and Programming
Andrew Plyler Andrew Plyler's Sitel Experience May 2010 - May 2013
Job Technology and Finance
Industry Information Technology and Services
Experience
Meridian Financial services April 2013 - Present
Andrew Plyler Design January 2009 - Present
Sitel May 2010 - May 2013
Skills
Web Design, Website Development, Graphic Design, Social Media Marketing, Email Marketing, CSS, Wordpress, Computer Information..., Computer Hardware, Computer Software..., Computer Consultation, WordPress, Blogging, Content Management, Databases, Network Administration, Online Marketing, Public Speaking, Customer Service, Social Media, Training, Management, Social Networking, CMS, Web Development, Multimedia, Dreamweaver, PHP, Google Analytics, Web 2.0, Microsoft Excel, Marketing, Microsoft Word
Education
Asheville-Buncombe Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Computer Information Technology
Meridian Financial services April 2013 - Present
Andrew Plyler Design January 2009 - Present
Sitel May 2010 - May 2013
Skills
Web Design, Website Development, Graphic Design, Social Media Marketing, Email Marketing, CSS, Wordpress, Computer Information..., Computer Hardware, Computer Software..., Computer Consultation, WordPress, Blogging, Content Management, Databases, Network Administration, Online Marketing, Public Speaking, Customer Service, Social Media, Training, Management, Social Networking, CMS, Web Development, Multimedia, Dreamweaver, PHP, Google Analytics, Web 2.0, Microsoft Excel, Marketing, Microsoft Word
Education
Asheville-Buncombe Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Computer Information Technology
Cameron Burgess's Sitel Experience June 2012 - August 2015
Job Finance Manager at KimberlyClark
Industry Outsourcing/Offshoring
Experience
Kimberly-Clark September 2015 - Present
Sitel June 2012 - August 2015
Direct General May 2011 - June 2012
Hartmann September 2009 - May 2011
TS3 Technology, Inc. December 2008 - August 2009
Consolidated Graphics January 2007 - December 2008
Skills
Forecasting, Financial Analysis, Financial Reporting, Financial Modeling, Analysis, Access, Accounting, Variance Analysis, Cost Accounting, Account Reconciliation, Finance, Internal Controls, Management, Auditing, General Ledger, Competitive Analysis, Leadership, ERP, Pricing, Essbase
Education
Auburn University
Bachelor of Business Administration (BBA), Accounting and Finance
Kimberly-Clark September 2015 - Present
Sitel June 2012 - August 2015
Direct General May 2011 - June 2012
Hartmann September 2009 - May 2011
TS3 Technology, Inc. December 2008 - August 2009
Consolidated Graphics January 2007 - December 2008
Skills
Forecasting, Financial Analysis, Financial Reporting, Financial Modeling, Analysis, Access, Accounting, Variance Analysis, Cost Accounting, Account Reconciliation, Finance, Internal Controls, Management, Auditing, General Ledger, Competitive Analysis, Leadership, ERP, Pricing, Essbase
Education
Auburn University
Bachelor of Business Administration (BBA), Accounting and Finance
Leslie Fuentes's Sitel Experience January 2011 - July 2012
Job Activities Assistant at AltaMed Health Services
Industry Hospital & Health Care
Experience
AltaMed Health Services March 2015 - Present
AltaMed Health Services April 2014 - February 2015
AltaMed Health Services September 2013 - February 2015
IHSS August 2012 - November 2013
Sears Holdings Corporation October 2012 - December 2012
Sitel January 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
United Education Institute-Huntington Park Campus 2013 — 2014
Business Administration and Management, General
Ave Maria University 2010 — 2014
BS, Psychology
Copper Canyon High School
AltaMed Health Services March 2015 - Present
AltaMed Health Services April 2014 - February 2015
AltaMed Health Services September 2013 - February 2015
IHSS August 2012 - November 2013
Sears Holdings Corporation October 2012 - December 2012
Sitel January 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
United Education Institute-Huntington Park Campus 2013 — 2014
Business Administration and Management, General
Ave Maria University 2010 — 2014
BS, Psychology
Copper Canyon High School
Roberto Del Rio Jr.'s Sitel Experience February 2004 - September 2004
Job at
Industry Pharmaceuticals
Experience
WellCare May 2011 - Present
Wal-Mart July 2009 - May 2011
Wal-Mart Pharmacy September 2005 - July 2009
Sitel February 2004 - September 2004
Skills
Pharmacy, Customer Service, Pharmacueticals, Troubleshooting, Technical Support, Prescription, Insurance, Pharmacy Benefit..., Pharmacy Technicians, Pharmacology, Cashiering, HIPAA, Critical Thinking, Microsoft Word, Inventory Management, Time Management, PowerPoint, Telephone Skills, Microsoft Office, Microsoft Excel, Inventory Control, Teamwork
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
Augusta State University 2004 — 2009
Bachelor of Science (B.S.), Biology, General
WellCare May 2011 - Present
Wal-Mart July 2009 - May 2011
Wal-Mart Pharmacy September 2005 - July 2009
Sitel February 2004 - September 2004
Skills
Pharmacy, Customer Service, Pharmacueticals, Troubleshooting, Technical Support, Prescription, Insurance, Pharmacy Benefit..., Pharmacy Technicians, Pharmacology, Cashiering, HIPAA, Critical Thinking, Microsoft Word, Inventory Management, Time Management, PowerPoint, Telephone Skills, Microsoft Office, Microsoft Excel, Inventory Control, Teamwork
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
Augusta State University 2004 — 2009
Bachelor of Science (B.S.), Biology, General
Christopher McCorkle Christopher McCorkle's Sitel Experience February 2008 - December 2014
Job Call Center Supervisor at Sitel
Industry Outsourcing/Offshoring
Experience
T-Mobile October 2014 - Present
Sitel February 2008 - December 2014
Augusta Coating and Manufacturing September 2006 - September 2007
Skills
Accurate Data Entry, HTML 5, Project Management, Customer Service, Long-term Customer..., Cisco Technologies, Technical Support, Supervisory Experience, Lifting, Factory, Customer Retention, Training, Cellular Communications, Internal Communications, Creative Writing, Resume Writing, Interviews, Typing, Team Mentoring
Education
Augusta State University 2007 — 2008
Computer Science
Thomson High School 2001 — 2006
Diploma
T-Mobile October 2014 - Present
Sitel February 2008 - December 2014
Augusta Coating and Manufacturing September 2006 - September 2007
Skills
Accurate Data Entry, HTML 5, Project Management, Customer Service, Long-term Customer..., Cisco Technologies, Technical Support, Supervisory Experience, Lifting, Factory, Customer Retention, Training, Cellular Communications, Internal Communications, Creative Writing, Resume Writing, Interviews, Typing, Team Mentoring
Education
Augusta State University 2007 — 2008
Computer Science
Thomson High School 2001 — 2006
Diploma
Amanda Whittaker Amanda Whittaker's Sitel Experience September 2013 - October 2013
Job Data Enty Specialist at Children's Healthcare of Atlanta
Industry Hospital & Health Care
Experience
Children's Healthcare of Atlanta October 2013 - Present
Sitel September 2013 - October 2013
Self-employed 2009 - 2013
First National Credit Card Center 2002 - 2009
Skills
Customer Service, Data Entry, Call Centers, Telephone Skills, Customer Satisfaction, Outlook, Microsoft Office, Troubleshooting, Training, Customer Experience, Customer Retention, Microsoft Word, Microsoft Excel, Team Building, Time Management, PowerPoint, Team Leadership, Technical Support, Inventory Management, Document Imaging, General Correspondence, Written Correspondence, Payment Card Processing, Batch Processing, Batch Records, Quality Assurance, Problem Solving, 10 Key, High Level Of Accuracy, Filing, Credit Management, Roadside Assistance, Reservations, Account Management, Employee Training, Online Payment Solutions
Education
Ashworth College 2015 — 2016
Associate of Science (A.S.), Human Resources Management and Services, 3.5
Ashworth College 2014 — 2015
Career Diploma, PC Technician: Software, 3.0
Columbia Highschool 1997 — 2001
H.S Diploma, Communication, General
Children's Healthcare of Atlanta October 2013 - Present
Sitel September 2013 - October 2013
Self-employed 2009 - 2013
First National Credit Card Center 2002 - 2009
Skills
Customer Service, Data Entry, Call Centers, Telephone Skills, Customer Satisfaction, Outlook, Microsoft Office, Troubleshooting, Training, Customer Experience, Customer Retention, Microsoft Word, Microsoft Excel, Team Building, Time Management, PowerPoint, Team Leadership, Technical Support, Inventory Management, Document Imaging, General Correspondence, Written Correspondence, Payment Card Processing, Batch Processing, Batch Records, Quality Assurance, Problem Solving, 10 Key, High Level Of Accuracy, Filing, Credit Management, Roadside Assistance, Reservations, Account Management, Employee Training, Online Payment Solutions
Education
Ashworth College 2015 — 2016
Associate of Science (A.S.), Human Resources Management and Services, 3.5
Ashworth College 2014 — 2015
Career Diploma, PC Technician: Software, 3.0
Columbia Highschool 1997 — 2001
H.S Diploma, Communication, General
Katoria Toots Mitchell Katoria Toots Mitchell's Sitel Experience January 2006 - July 2006
Job Founder of Toots for Books inc.
Industry Computer Software
Experience
Verizon Wireless December 2008 - January 2013
Lowe's Home Improvement February 2008 - September 2008
Sitel January 2006 - July 2006
Skills
Music, Film, Creative Writing, Radio, Photography, Songs, Publishing, Poetry, Art, Books, Entertainment, Music Industry, Music Production, Songwriting, Recording
Education
Georgia State University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Pre-Law Studies
Atlanta Metropolitan College 2009 — 2011
Associate of Science (A.S.), Political Science and Government
Verizon Wireless December 2008 - January 2013
Lowe's Home Improvement February 2008 - September 2008
Sitel January 2006 - July 2006
Skills
Music, Film, Creative Writing, Radio, Photography, Songs, Publishing, Poetry, Art, Books, Entertainment, Music Industry, Music Production, Songwriting, Recording
Education
Georgia State University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Pre-Law Studies
Atlanta Metropolitan College 2009 — 2011
Associate of Science (A.S.), Political Science and Government
Clay Gilbert Clay Gilbert's Sitel Experience February 2011 - July 2012
Job Author, Chief Editor at PDMI Publishing, LLC
Industry Higher Education
Experience
PDMI Publishing, LLC August 2013 - Present
PDMI Publishing February 2013 - Present
Strayer University September 2008 - Present
Sitel February 2011 - July 2012
Cariten Senior Health March 2009 - February 2010
South College August 2006 - January 2009
University of South Carolina May 2002 - May 2004
Skills
Literature, Adult Education, Higher Education, Publishing, Teaching, Creative Writer, Fiction Writing, Copy Editing, Communication, Editing, Leadership, Teaching Writing, Proofreading, E-Learning, Creative Writing, Books, Technical Writing, Instructional Design, Editorial, Poetry, Blogging, Fiction, Teaching English as a..., Web Content, Newsletters, Feature Articles, Curriculum Design, College Teaching, Tutoring, English Literature, Content Development, Publications, American Literature, Non-fiction, Creative Non-fiction, Distance Learning, Grammar, Teaching Adults, Freelance Writing, ESL, History
Education
University of South Carolina-Columbia 1999 — 2004
Master of Fine Arts (M.F.A.), Creative Writing, 3.8
Auburn University 1994 — 1998
Master of Arts (M.A.), English, 3.0
Emory University 1989 — 1993
Bachelor of Arts (B.A.), English Language and Literature/Letters
Webb School of Knoxville 1981 — 1989
PDMI Publishing, LLC August 2013 - Present
PDMI Publishing February 2013 - Present
Strayer University September 2008 - Present
Sitel February 2011 - July 2012
Cariten Senior Health March 2009 - February 2010
South College August 2006 - January 2009
University of South Carolina May 2002 - May 2004
Skills
Literature, Adult Education, Higher Education, Publishing, Teaching, Creative Writer, Fiction Writing, Copy Editing, Communication, Editing, Leadership, Teaching Writing, Proofreading, E-Learning, Creative Writing, Books, Technical Writing, Instructional Design, Editorial, Poetry, Blogging, Fiction, Teaching English as a..., Web Content, Newsletters, Feature Articles, Curriculum Design, College Teaching, Tutoring, English Literature, Content Development, Publications, American Literature, Non-fiction, Creative Non-fiction, Distance Learning, Grammar, Teaching Adults, Freelance Writing, ESL, History
Education
University of South Carolina-Columbia 1999 — 2004
Master of Fine Arts (M.F.A.), Creative Writing, 3.8
Auburn University 1994 — 1998
Master of Arts (M.A.), English, 3.0
Emory University 1989 — 1993
Bachelor of Arts (B.A.), English Language and Literature/Letters
Webb School of Knoxville 1981 — 1989
Victor Corley Victor Corley's Sitel Experience January 2013 - September 2015
Job Business Owner
Industry Facilities Services
Experience
Jan pro cleaning systems Augusta-Aiken April 2015 - Present
Sitel January 2013 - September 2015
Mass Media Marketing October 2012 - December 2012
Skills
Acting, Poetry, Writing, Music, Teaching, Singing, Creative Writing, Dance, Film Production, Social Networking, Theatre, Time Management, Public Speaking, Social Media
Education
Augusta State University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
Woodside High 2007 — 2008
Jan pro cleaning systems Augusta-Aiken April 2015 - Present
Sitel January 2013 - September 2015
Mass Media Marketing October 2012 - December 2012
Skills
Acting, Poetry, Writing, Music, Teaching, Singing, Creative Writing, Dance, Film Production, Social Networking, Theatre, Time Management, Public Speaking, Social Media
Education
Augusta State University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
Woodside High 2007 — 2008
Alyssa Lyles Alyssa Lyles's Sitel Experience October 2011 - May 2014
Job Admissions & OP Registration Representative for Mission Health
Industry Hospital & Health Care
Experience
Mission Health May 2015 - Present
Guthy Renker Internet Inc March 2015 - May 2015
Buncombe County May 2014 - March 2015
Sitel October 2011 - May 2014
Target August 2010 - October 2011
Skills
Customer Service, Customer Satisfaction, Team Leadership, Training, Time Management, Team Building, Call Centers, BPO, Strategic Planning
Education
Asheville-Buncombe Technical Community College 2014 — 2016
Associate of Arts (A.A.), Music Therapy/Therapist
Mission Health May 2015 - Present
Guthy Renker Internet Inc March 2015 - May 2015
Buncombe County May 2014 - March 2015
Sitel October 2011 - May 2014
Target August 2010 - October 2011
Skills
Customer Service, Customer Satisfaction, Team Leadership, Training, Time Management, Team Building, Call Centers, BPO, Strategic Planning
Education
Asheville-Buncombe Technical Community College 2014 — 2016
Associate of Arts (A.A.), Music Therapy/Therapist
Genie Lopez Genie Lopez's Sitel Experience September 2008 - January 2010
Job Administrative Coordinator at Savannah River Nursing, LLC
Industry Hospital & Health Care
Experience
Savannah River Nursing, LLC February 2014 - Present
PartyLite February 2012 - Present
Center for Primary Care May 2013 - January 2014
Integra Rehab July 2010 - August 2011
Integra Rehabilitation 2010 - 2011
Charles T February 2010 - July 2010
Sitel September 2008 - January 2010
CVS July 2005 - November 2007
Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Administrative..., Bookkeeping, Social Networking, Network Administration, Office Management, PowerPoint, Quality Auditing, HIPAA, Medical Records, Invoicing, Software Documentation, Administrative..., Research, Outlook, Management, Budgets, Policy, Healthcare, Filing, Appointment Scheduling
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Accounting
Augusta State University 2005 — 2008
General Studies, Math and History; General Studies
Savannah River Nursing, LLC February 2014 - Present
PartyLite February 2012 - Present
Center for Primary Care May 2013 - January 2014
Integra Rehab July 2010 - August 2011
Integra Rehabilitation 2010 - 2011
Charles T February 2010 - July 2010
Sitel September 2008 - January 2010
CVS July 2005 - November 2007
Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Administrative..., Bookkeeping, Social Networking, Network Administration, Office Management, PowerPoint, Quality Auditing, HIPAA, Medical Records, Invoicing, Software Documentation, Administrative..., Research, Outlook, Management, Budgets, Policy, Healthcare, Filing, Appointment Scheduling
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Accounting
Augusta State University 2005 — 2008
General Studies, Math and History; General Studies
Blondell Myers Blondell Myers's Sitel Experience October 2003 - January 2010
Job Assistant Project Manager at Convergent Outsourcing
Industry Consumer Services
Experience
Convergent Outsourcing 2011 - Present
Teleperformance November 2010 - April 2011
Sitel October 2003 - January 2010
Skills
Excellent computer..., Excellent communication..., Excellent interpersonal..., Excels at operating in..., Ability to look at..., Delegate..., High comfort level...
Education
Augusta State University 2010 — 2012
Still attend, Sociology
Convergent Outsourcing 2011 - Present
Teleperformance November 2010 - April 2011
Sitel October 2003 - January 2010
Skills
Excellent computer..., Excellent communication..., Excellent interpersonal..., Excels at operating in..., Ability to look at..., Delegate..., High comfort level...
Education
Augusta State University 2010 — 2012
Still attend, Sociology
Dustin Kirk Dustin Kirk's Sitel Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
SITEL 2011 - 2013
Dollar General April 2011 - October 2011
Advance cast stone June 2010 - April 2011
Emsco Group May 2010 - June 2010
Thomas brothers construction August 2005 - June 2010
Education
Ashtabula County Joint Vocational School 2004 — 2004
Ged
SITEL 2011 - 2013
Dollar General April 2011 - October 2011
Advance cast stone June 2010 - April 2011
Emsco Group May 2010 - June 2010
Thomas brothers construction August 2005 - June 2010
Education
Ashtabula County Joint Vocational School 2004 — 2004
Ged
Trinittie Smrfina Trinittie Smrfina's Sitel Experience September 2009 - July 2013
Job Licensed Independent Insurance Agent
Industry Insurance
Experience
Bankers Life Insurance Company April 2015 - Present
AmeriLife & Health Services July 2014 - March 2015
some where that pays April 2014 - August 2014
GuthyRenker Fulfillment Services September 2013 - February 2014
Sitel September 2009 - July 2013
BLAIR June 2002 - June 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Invoicing, Leadership
Education
Ashford University 2013 — 2017
Bachelor of Business Administration (BBA), Business Leadership
Bradford School 1991 — 1992
Associate's degree, Merchandising Managment
Bankers Life Insurance Company April 2015 - Present
AmeriLife & Health Services July 2014 - March 2015
some where that pays April 2014 - August 2014
GuthyRenker Fulfillment Services September 2013 - February 2014
Sitel September 2009 - July 2013
BLAIR June 2002 - June 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Invoicing, Leadership
Education
Ashford University 2013 — 2017
Bachelor of Business Administration (BBA), Business Leadership
Bradford School 1991 — 1992
Associate's degree, Merchandising Managment
Danielle Jorgenson-Tanaka Danielle Jorgenson-Tanaka's Sitel Experience March 2014 - Present
Job Expeditor at ChaCha
Industry Writing and Editing
Experience
Sitel March 2014 - Present
Self-employed 2013 - Present
ChaCha January 2009 - Present
Education
Southern New Hampshire University 2011 — 2013
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Ashford University 2010 — 2010
Health Information/Medical Records Technology/Technician
Sitel March 2014 - Present
Self-employed 2013 - Present
ChaCha January 2009 - Present
Education
Southern New Hampshire University 2011 — 2013
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Ashford University 2010 — 2010
Health Information/Medical Records Technology/Technician
Arzaveus Hall Arzaveus Hall's Sitel Experience April 2002 - June 2009
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Optimum Outcomes 2009 - 2013
Sitel April 2002 - June 2009
Education
Austin Peay State University
Bachelor's degree, Business Administration and Management, General
Northeast High School
Honors Diploma, Business Administration and Management, General
Optimum Outcomes 2009 - 2013
Sitel April 2002 - June 2009
Education
Austin Peay State University
Bachelor's degree, Business Administration and Management, General
Northeast High School
Honors Diploma, Business Administration and Management, General
Carrie LeBlanc Carrie LeBlanc's Sitel Experience February 2006 - March 2012
Job Experienced Manager, Site trainer(Senior Trainer/Lead Trainer), and Client/Employer Training Developer
Industry Telecommunications
Experience
Crothall Healthcare June 2015 - Present
Bulldog Detectice Agency May 2007 - Present
Teleperformance March 2013 - June 2015
MAU Workforce Solutions March 2012 - August 2012
Sitel February 2006 - March 2012
Safe Homes of Augusta January 2005 - December 2006
Skills
Customer Service, Writing, Performance Management, Customer Satisfaction, Mentoring, Change Management, Employee Relations, Management, Soft Skills, Contact Centers, Technical Support, Workforce Management, Training Needs Analysis, Inbound Marketing, Leadership, PowerPoint, Troubleshooting, Business Process..., Employee Engagement, Call Center Development, Talent Management, Talent Acquisition, Organizational..., New Hire Orientations, Account Management, Public Relations, Job Coaching, Workforce Planning, Strategic Planning, Career Counseling, Learning Management, Screening Resumes, Cold Calling, Screening, Coaching, Team Building, Training, Recruiting, Employee Training, Hiring, Interviews, Onboarding, Team Leadership, Human Resources, Leadership Development, Call Centers, Public Speaking, Time Management, Sales, CRM
Education
Augusta State University 1999 — 2005
Bachelor of Arts, Criminal Justice and Sociology minor in Social Work
Crothall Healthcare June 2015 - Present
Bulldog Detectice Agency May 2007 - Present
Teleperformance March 2013 - June 2015
MAU Workforce Solutions March 2012 - August 2012
Sitel February 2006 - March 2012
Safe Homes of Augusta January 2005 - December 2006
Skills
Customer Service, Writing, Performance Management, Customer Satisfaction, Mentoring, Change Management, Employee Relations, Management, Soft Skills, Contact Centers, Technical Support, Workforce Management, Training Needs Analysis, Inbound Marketing, Leadership, PowerPoint, Troubleshooting, Business Process..., Employee Engagement, Call Center Development, Talent Management, Talent Acquisition, Organizational..., New Hire Orientations, Account Management, Public Relations, Job Coaching, Workforce Planning, Strategic Planning, Career Counseling, Learning Management, Screening Resumes, Cold Calling, Screening, Coaching, Team Building, Training, Recruiting, Employee Training, Hiring, Interviews, Onboarding, Team Leadership, Human Resources, Leadership Development, Call Centers, Public Speaking, Time Management, Sales, CRM
Education
Augusta State University 1999 — 2005
Bachelor of Arts, Criminal Justice and Sociology minor in Social Work
Juanita Richardson Juanita Richardson's Sitel Experience January 2011 - December 2011
Job Optimization Specialist at NIIT Media Technologies, LLC
Industry Public Relations and Communications
Experience
NIIT Media Technologies, LLC May 2015 - Present
Enhanced Beauty Salon March 2013 - May 2015
Phoenix Magazine January 2014 - December 2014
Healthy Babies, LLC January 2014 - June 2014
Rhodes Murphy Tax Svc December 2011 - April 2012
Sitel January 2011 - December 2011
Skills
Marketing Strategy, Social Media Marketing, Campaign Plans, Internal Communications, Crisis Communications, Social Media, Event Planning, Customer Service, Team Building, Sales, Social Networking, Public Speaking, Stylists
Education
Georgia Regents University 2009 — 2014
Communications, Public Relations and a minor in Business Administration
Georgia Regents University 2009 — 2014
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
NIIT Media Technologies, LLC May 2015 - Present
Enhanced Beauty Salon March 2013 - May 2015
Phoenix Magazine January 2014 - December 2014
Healthy Babies, LLC January 2014 - June 2014
Rhodes Murphy Tax Svc December 2011 - April 2012
Sitel January 2011 - December 2011
Skills
Marketing Strategy, Social Media Marketing, Campaign Plans, Internal Communications, Crisis Communications, Social Media, Event Planning, Customer Service, Team Building, Sales, Social Networking, Public Speaking, Stylists
Education
Georgia Regents University 2009 — 2014
Communications, Public Relations and a minor in Business Administration
Georgia Regents University 2009 — 2014
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Sylvester Morris's Sitel Experience 2002 - 2005
Job Retail Wireless Consultant at U.S. Cellular
Industry Electrical/Electronic Manufacturing
Experience
U.S. Cellular June 2014 - Present
U.S. Cellular 2007 - June 2014
Helen Ross McNabb Center December 2000 - May 2014
U.S. Cellular 2006 - 2007
U.S. Cellular July 2005 - 2006
Sitel 2002 - 2005
Target 1997 - 2000
GE Fanuc 1998 - 1999
Skills
Cellular Communications, Wireless Networking, Wireless, CDMA, Telecommunications, Computer Hardware, EVDO, Troubleshooting, TCP/IP, VoIP, T1, 4G, IP, Mobile Devices, Call Center, Cabling, Network Engineering, LTE, Computer Network..., RF, Switches, Call Centers, Ethernet, Customer Retention, Customer Satisfaction, Sales Operations, Windows 7, Network Design, Blackberry, WiFi, Fiber Optics, RF Engineering, Wireless Broadband, Networking, 3G, Customer Experience, UMTS
Education
Ashford University 2010 — 2011
MBA, Information Systems
Ashford University 2008 — 2009
Bachelor, Organizational Management
University of Tennessee-Knoxville 1996 — 2003
Electrical Engineering
College of West Africa 1990 — 1994
High School Diploma
SPS 1980 — 1990
U.S. Cellular June 2014 - Present
U.S. Cellular 2007 - June 2014
Helen Ross McNabb Center December 2000 - May 2014
U.S. Cellular 2006 - 2007
U.S. Cellular July 2005 - 2006
Sitel 2002 - 2005
Target 1997 - 2000
GE Fanuc 1998 - 1999
Skills
Cellular Communications, Wireless Networking, Wireless, CDMA, Telecommunications, Computer Hardware, EVDO, Troubleshooting, TCP/IP, VoIP, T1, 4G, IP, Mobile Devices, Call Center, Cabling, Network Engineering, LTE, Computer Network..., RF, Switches, Call Centers, Ethernet, Customer Retention, Customer Satisfaction, Sales Operations, Windows 7, Network Design, Blackberry, WiFi, Fiber Optics, RF Engineering, Wireless Broadband, Networking, 3G, Customer Experience, UMTS
Education
Ashford University 2010 — 2011
MBA, Information Systems
Ashford University 2008 — 2009
Bachelor, Organizational Management
University of Tennessee-Knoxville 1996 — 2003
Electrical Engineering
College of West Africa 1990 — 1994
High School Diploma
SPS 1980 — 1990
Lillian Edwards-Walker Lillian Edwards-Walker's Sitel Experience October 2013 - February 2015
Job Jewelry Candle Home Rep
Industry Information Services
Experience
Jewelrycandle.com July 2015 - Present
Sitel October 2013 - February 2015
Harbor Group May 2011 - September 2012
AT&T Global Services January 2010 - January 2011
Valencia Community College August 2006 - December 2009
Skills
PowerPoint, Customer Service, Sales, Public Speaking, Microsoft Office, Microsoft Excel, Marketing, Coaching, Customer Satisfaction, Leadership, Team Building
Education
Ashford University 2011 — 2013
Bachelor of Arts (BA), Organizational Management, 3.275
Valencia Community College 2008 — 2011
Associate of Arts (AA), Organizational Leadership, 3.78
Jewelrycandle.com July 2015 - Present
Sitel October 2013 - February 2015
Harbor Group May 2011 - September 2012
AT&T Global Services January 2010 - January 2011
Valencia Community College August 2006 - December 2009
Skills
PowerPoint, Customer Service, Sales, Public Speaking, Microsoft Office, Microsoft Excel, Marketing, Coaching, Customer Satisfaction, Leadership, Team Building
Education
Ashford University 2011 — 2013
Bachelor of Arts (BA), Organizational Management, 3.275
Valencia Community College 2008 — 2011
Associate of Arts (AA), Organizational Leadership, 3.78
Herbert Cooper Herbert Cooper's Sitel Experience March 2012 - July 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Savannah River Nuclear Solution February 2014 - July 2014
Sitel March 2012 - July 2013
Sitel 2012 - 2013
Skills
Construction, Arc Welding, MIG Welding, TIG Welding, Spot Welding, Pipefitting, Training, Troubleshooting, Call Centers, Customer Service, Customer Experience, Customer Satisfaction
Education
Augusta Technical College 2012 — 2013
Diploma, Welding Technology/Welder
Savannah River Nuclear Solution February 2014 - July 2014
Sitel March 2012 - July 2013
Sitel 2012 - 2013
Skills
Construction, Arc Welding, MIG Welding, TIG Welding, Spot Welding, Pipefitting, Training, Troubleshooting, Call Centers, Customer Service, Customer Experience, Customer Satisfaction
Education
Augusta Technical College 2012 — 2013
Diploma, Welding Technology/Welder
Iesha Harris Iesha Harris's Sitel Experience July 2014 - Present
Job Directv at Sitel
Industry Graphic Design
Experience
Sitel July 2014 - Present
West Corporation April 2014 - Present
Alpine Access April 2014 - July 2014
West Corporation June 2013 - March 2014
Sling Shot LLC, Mall Attractions LLC September 2012 - January 2013
Sears, Roebuck and Co. July 2012 - September 2012
Planned Parenthood Federation of America October 2011 - December 2011
Michaels Stores, Inc. September 2010 - January 2011
YMCA September 2008 - September 2009
Skills
Adobe Illustrator, Adobe Photoshop, Adode Indesign, Illustrator, Adobe Creative Suite, InDesign, Layout, Mac, Sketching, Adobe Acrobat, Drawing, Typography, Photoshop
Education
Art Institute of Atlanta 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design
Sitel July 2014 - Present
West Corporation April 2014 - Present
Alpine Access April 2014 - July 2014
West Corporation June 2013 - March 2014
Sling Shot LLC, Mall Attractions LLC September 2012 - January 2013
Sears, Roebuck and Co. July 2012 - September 2012
Planned Parenthood Federation of America October 2011 - December 2011
Michaels Stores, Inc. September 2010 - January 2011
YMCA September 2008 - September 2009
Skills
Adobe Illustrator, Adobe Photoshop, Adode Indesign, Illustrator, Adobe Creative Suite, InDesign, Layout, Mac, Sketching, Adobe Acrobat, Drawing, Typography, Photoshop
Education
Art Institute of Atlanta 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design
LaKeisha McWilliams LaKeisha McWilliams's Sitel Experience October 2012 - February 2014
Job Customer service rep
Industry Staffing and Recruiting
Experience
T-Mobile June 2015 - Present
AppleOne Employment Services October 2013 - May 2014
Sitel October 2012 - February 2014
MAU Workforce Solutions August 2012 - September 2012
Teleperformance November 2010 - June 2012
Salus Homecare July 2006 - May 2009
Skills
Computers, Clerical Skills, Receptionist Duties, Data Entry, Healthcare, Medicare, Customer Service, Filing, Medicaid, Fax, Telephone Skills, Phone Etiquette, Appointment Scheduling, Office Administration, Office Equipment, Cashiering, Scanners, Cash Register, Time Management, Medical Terminology, 10 Key, Administrative..., Invoicing, Highly detail oriented
Education
Virgina College 2010 — 2012
Allied Health and Medical Assisting Services
Augusta Technical College 2009 — 2012
Diploma, Criminal Justice and Corrections
T-Mobile June 2015 - Present
AppleOne Employment Services October 2013 - May 2014
Sitel October 2012 - February 2014
MAU Workforce Solutions August 2012 - September 2012
Teleperformance November 2010 - June 2012
Salus Homecare July 2006 - May 2009
Skills
Computers, Clerical Skills, Receptionist Duties, Data Entry, Healthcare, Medicare, Customer Service, Filing, Medicaid, Fax, Telephone Skills, Phone Etiquette, Appointment Scheduling, Office Administration, Office Equipment, Cashiering, Scanners, Cash Register, Time Management, Medical Terminology, 10 Key, Administrative..., Invoicing, Highly detail oriented
Education
Virgina College 2010 — 2012
Allied Health and Medical Assisting Services
Augusta Technical College 2009 — 2012
Diploma, Criminal Justice and Corrections
Ayana Rhyne Ayana Rhyne's Sitel Experience August 2009 - January 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Home November 2008 - Present
Sitel August 2009 - January 2010
Sitel 2009 - 2010
Education
Augusta Technical College 2010 — 2012
associates, Marketing/Marketing Management, General
WestSide High
Home November 2008 - Present
Sitel August 2009 - January 2010
Sitel 2009 - 2010
Education
Augusta Technical College 2010 — 2012
associates, Marketing/Marketing Management, General
WestSide High
Jasmine Hardy Jasmine Hardy's Sitel Experience September 2009 - March 2010
Job Student at Atlanta Institute of Massage
Industry Consumer Services
Experience
Fly nation January 2011 - July 2013
Sitel September 2009 - March 2010
Syde February 2008 - September 2009
Skills
Sales
Education
Atlanta School of Massage 2013 — 2014
Certification in aesthetics, Esthetics
The university of mississippi 2008 — 2014
Fly nation January 2011 - July 2013
Sitel September 2009 - March 2010
Syde February 2008 - September 2009
Skills
Sales
Education
Atlanta School of Massage 2013 — 2014
Certification in aesthetics, Esthetics
The university of mississippi 2008 — 2014
J.R. Gast's Sitel Experience 2009 - 2010
Job Director of Client Experience at Zillow
Industry Real Estate
Experience
Zillow August 2014 - Present
Rhapsody International March 2010 - August 2014
Sitel 2009 - 2010
Wipro Technologies 2007 - 2008
EarthLink 2006 - 2007
EarthLink 2004 - 2006
EarthLink 2003 - 2004
Earthlink 2003 - 2004
EarthLink 2001 - 2003
International Rescue Commitee 2001 - 2002
Skills
Offshoring, Call Center, Training, Process Improvement, Troubleshooting, Management, Customer Experience, Call Centers, Vendor Management, Customer Service, Strategy, Quality Assurance, Outsourcing, Program Management, Customer Satisfaction, Software Documentation, Microsoft Office, Leadership, Business Development, Business Process, CRM, Cross-functional Team..., Team Leadership, Telecommunications, Project Management, Business Analysis, Integration
Education
Ball State University 1990 — 1996
Muncie Central 1986 — 1990
Zillow August 2014 - Present
Rhapsody International March 2010 - August 2014
Sitel 2009 - 2010
Wipro Technologies 2007 - 2008
EarthLink 2006 - 2007
EarthLink 2004 - 2006
EarthLink 2003 - 2004
Earthlink 2003 - 2004
EarthLink 2001 - 2003
International Rescue Commitee 2001 - 2002
Skills
Offshoring, Call Center, Training, Process Improvement, Troubleshooting, Management, Customer Experience, Call Centers, Vendor Management, Customer Service, Strategy, Quality Assurance, Outsourcing, Program Management, Customer Satisfaction, Software Documentation, Microsoft Office, Leadership, Business Development, Business Process, CRM, Cross-functional Team..., Team Leadership, Telecommunications, Project Management, Business Analysis, Integration
Education
Ball State University 1990 — 1996
Muncie Central 1986 — 1990
Santrewl Hughes Santrewl Hughes's Sitel Experience March 2007 - February 2008
Job FSS at H&B Services
Industry Food Production
Experience
H&B Services September 2008 - Present
Sitel March 2007 - February 2008
Education
Ashford University 2010 — 2014
BS, Healthcare Administration(currently enrolled)
Burke County High School 2002 — 2006
H&B Services September 2008 - Present
Sitel March 2007 - February 2008
Education
Ashford University 2010 — 2014
BS, Healthcare Administration(currently enrolled)
Burke County High School 2002 — 2006
Kimberly Beidler Kimberly Beidler's Sitel Experience August 1999 - August 1999
Job Free Lance Photography
Industry Hospital & Health Care
Experience
New Hope Village May 2011 - Present
Beidler Photography February 2009 - Present
KATS Daycare August 2006 - Present
Kmart Corporation September 1999 - July 2006
Sitel August 1999 - August 1999
Skills
Customer Service, Computer Hardware, Client Services
Education
Art Institute of Pittsburgh 2009 — 2011
Photography
University of Northern Iowa 2002 — 2005
Education
Des Moines Area Community College 2001 — 2005
AA, General Education
Carroll High School 1998 — 2001
Diploma, General Education
New Hope Village May 2011 - Present
Beidler Photography February 2009 - Present
KATS Daycare August 2006 - Present
Kmart Corporation September 1999 - July 2006
Sitel August 1999 - August 1999
Skills
Customer Service, Computer Hardware, Client Services
Education
Art Institute of Pittsburgh 2009 — 2011
Photography
University of Northern Iowa 2002 — 2005
Education
Des Moines Area Community College 2001 — 2005
AA, General Education
Carroll High School 1998 — 2001
Diploma, General Education
Noemi G. Sullivan Noemi G. Sullivan's Sitel Experience March 2012 - Present
Job Sr. Analyst/Programmer at Sitel
Industry Information Technology and Services
Experience
Sitel March 2012 - Present
Home Management December 2003 - March 2012
Amdocs March 2003 - December 2003
AT&T April 1996 - March 2003
SIS / Vado, Inc. April 1996 - May 2001
Bank of the Philippine Islands July 1992 - April 1996
Skills
Oracle Database, Unix, C#, Web Design, Web Intelligence, .NET, PL/SQL, Business Objects, Data Warehousing, ETL, C, IBM Lotus Notes, ASM, C++, CA1, CA-7, CICS, COBOL, COMPAREX, DB2/SQL, DUMPMASTER, Easytrieve, Fileaid, FTP, HTML, IBM Mainframe, IDCAMS, IMS DB/DC, ISPF, Java, JCL, MS Office Suite, MVS/ESA, NDM, OS/2, Remedy, REXX, SAR, SDSF, SPUFI, Systematic, TSO, Vantive, Visio, VSAM, Windows, Workbench, Xpediter, Adobe Acrobat, Oracle
Education
University of the City of Manila (Pamantasan ng Lungsod ng Maynila) - Philippines 1986 — 1990
Bachelor of Science, Computer Science
Ateneo de Manila University
Master of Science, Computer Science (Academics Units Completed)
Our Lady of Grace Academy, Philippines
Sitel March 2012 - Present
Home Management December 2003 - March 2012
Amdocs March 2003 - December 2003
AT&T April 1996 - March 2003
SIS / Vado, Inc. April 1996 - May 2001
Bank of the Philippine Islands July 1992 - April 1996
Skills
Oracle Database, Unix, C#, Web Design, Web Intelligence, .NET, PL/SQL, Business Objects, Data Warehousing, ETL, C, IBM Lotus Notes, ASM, C++, CA1, CA-7, CICS, COBOL, COMPAREX, DB2/SQL, DUMPMASTER, Easytrieve, Fileaid, FTP, HTML, IBM Mainframe, IDCAMS, IMS DB/DC, ISPF, Java, JCL, MS Office Suite, MVS/ESA, NDM, OS/2, Remedy, REXX, SAR, SDSF, SPUFI, Systematic, TSO, Vantive, Visio, VSAM, Windows, Workbench, Xpediter, Adobe Acrobat, Oracle
Education
University of the City of Manila (Pamantasan ng Lungsod ng Maynila) - Philippines 1986 — 1990
Bachelor of Science, Computer Science
Ateneo de Manila University
Master of Science, Computer Science (Academics Units Completed)
Our Lady of Grace Academy, Philippines
Robin Skeens, PHR, SHRM-CP Robin Skeens, PHR, SHRM-CP's Sitel Experience November 2004 - January 2007
Job Senior Human Resources Business Partner
Industry Broadcast Media
Experience
DIRECTV June 2008 - Present
PRC January 2007 - June 2008
Sitel November 2004 - January 2007
TeleSpectrum September 2003 - November 2004
TeleSpectrum April 1997 - September 2003
Skills
Professional in Human..., Employee Relations, Payroll, SPHR, Human Resources, New Hire Orientations, Workers Compensation, Policy, Team Building, Workforce Planning, Onboarding, FMLA, Exit Interviews, HRIS, Succession Planning, Employee Engagement, Management, Performance Management, Training
Education
Strayer University 2010 — 2011
Bachelor of Business Administration - Summa cum laude, Concentration in Human Resource Management
Ashworth College 2006 — 2008
Associates, Human Resource Management
Huntington East High School
High School
DIRECTV June 2008 - Present
PRC January 2007 - June 2008
Sitel November 2004 - January 2007
TeleSpectrum September 2003 - November 2004
TeleSpectrum April 1997 - September 2003
Skills
Professional in Human..., Employee Relations, Payroll, SPHR, Human Resources, New Hire Orientations, Workers Compensation, Policy, Team Building, Workforce Planning, Onboarding, FMLA, Exit Interviews, HRIS, Succession Planning, Employee Engagement, Management, Performance Management, Training
Education
Strayer University 2010 — 2011
Bachelor of Business Administration - Summa cum laude, Concentration in Human Resource Management
Ashworth College 2006 — 2008
Associates, Human Resource Management
Huntington East High School
High School
Isis Woods Isis Woods's Sitel Experience November 2013 - June 2014
Job Excellent Service Associate
Industry Consumer Services
Experience
Williams-Sonoma, Inc. June 2014 - Present
Sitel November 2013 - June 2014
Apple One January 2012 - April 2013
Bakersfield Senior Center August 2009 - December 2011
ACS-BOOST MOBILE November 2007 - July 2009
Executive Assets July 2005 - December 2007
SEARS January 2007 - November 2007
Skills
Typing, Data Entry, Report Writing, Microsoft Office, Windows 7, Fast Learner, Reliability, Team Oriented, Fax, Copying, Proofreading, Petty Cash, Accounts Payable, Accounts Receivable, Microsoft Excel, PowerPoint, Microsoft Publisher
Education
Grambling State University 2003 — 2005
Bachelor's of Science degree, Criminal Justice
Bakersfield College 1998 — 2003
Criminal Justice and Corrections
Williams-Sonoma, Inc. June 2014 - Present
Sitel November 2013 - June 2014
Apple One January 2012 - April 2013
Bakersfield Senior Center August 2009 - December 2011
ACS-BOOST MOBILE November 2007 - July 2009
Executive Assets July 2005 - December 2007
SEARS January 2007 - November 2007
Skills
Typing, Data Entry, Report Writing, Microsoft Office, Windows 7, Fast Learner, Reliability, Team Oriented, Fax, Copying, Proofreading, Petty Cash, Accounts Payable, Accounts Receivable, Microsoft Excel, PowerPoint, Microsoft Publisher
Education
Grambling State University 2003 — 2005
Bachelor's of Science degree, Criminal Justice
Bakersfield College 1998 — 2003
Criminal Justice and Corrections
Jacqulyne Jones's Sitel Experience October 2012 - January 2014
Job at
Industry Retail
Experience
Sprint April 2015 - Present
Hobby Lobby July 2014 - January 2015
Sitel October 2012 - January 2014
Fis Global October 2013 - November 2013
Skills
Outlook, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, English, Windows, Management, Microsoft Excel, Research, Photoshop, Cash Management, Debt Collector, Visual Basics, Data Entry, Receptionist Coordinator, Finances, Collections, Cash Processor, Computer Skills
Education
University of Phoenix 2014 — 2017
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Ashford University
Bachelor's degree, Human Resource Management
Kaplan University-Cedar Rapids Campus 2009 — 2010
Associate's degree, Information Technology
Columbus High School 2001 — 2003
Diploma, English Language and Literature, General
Sprint April 2015 - Present
Hobby Lobby July 2014 - January 2015
Sitel October 2012 - January 2014
Fis Global October 2013 - November 2013
Skills
Outlook, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, English, Windows, Management, Microsoft Excel, Research, Photoshop, Cash Management, Debt Collector, Visual Basics, Data Entry, Receptionist Coordinator, Finances, Collections, Cash Processor, Computer Skills
Education
University of Phoenix 2014 — 2017
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Ashford University
Bachelor's degree, Human Resource Management
Kaplan University-Cedar Rapids Campus 2009 — 2010
Associate's degree, Information Technology
Columbus High School 2001 — 2003
Diploma, English Language and Literature, General
Jasmine Madison's Sitel Experience June 2007 - November 2007
Job Owner at Liberated Virtual Solutions, LLC
Industry Telecommunications
Experience
Liberated Virtual Solutions, LLC March 2014 - Present
T-Mobile December 2012 - December 2013
ProCore Solutions June 2011 - September 2012
ER Solutions April 2009 - April 2011
bebe stores September 2008 - April 2009
Sitel June 2007 - November 2007
Clark Atlanta University August 2006 - May 2007
SHOE SHOW, INC. June 2004 - August 2006
Skills
Customer Service, Customer Satisfaction, Customer Retention, Management, Office Administration, Clerical Skills, Receptionist Duties, Secretarial Skills, Sales, Writing, Call Centers, Troubleshooting
Education
Augusta Technical College 2015 — 2016
Diploma, Allied Health and Medical Assisting Services
Clark Atlanta University 2006 — 2008
Biology, General
Burke County High School 2004 — 2006
Diploma, General Studies
Liberated Virtual Solutions, LLC March 2014 - Present
T-Mobile December 2012 - December 2013
ProCore Solutions June 2011 - September 2012
ER Solutions April 2009 - April 2011
bebe stores September 2008 - April 2009
Sitel June 2007 - November 2007
Clark Atlanta University August 2006 - May 2007
SHOE SHOW, INC. June 2004 - August 2006
Skills
Customer Service, Customer Satisfaction, Customer Retention, Management, Office Administration, Clerical Skills, Receptionist Duties, Secretarial Skills, Sales, Writing, Call Centers, Troubleshooting
Education
Augusta Technical College 2015 — 2016
Diploma, Allied Health and Medical Assisting Services
Clark Atlanta University 2006 — 2008
Biology, General
Burke County High School 2004 — 2006
Diploma, General Studies
Lindsey McIntyre Lindsey McIntyre's Sitel Experience August 2005 - June 2013
Job Teller
Industry Banking
Experience
Sitel August 2005 - June 2013
KB Toys January 2005 - April 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing
Education
Asheville-Buncombe Technical Community College 2006 — 2006
Phlebotomy, Phlebotomy Technician/Phlebotomist
Cherryville High School 1999 — 2002
High School Diploma, High School Diploma
Sitel August 2005 - June 2013
KB Toys January 2005 - April 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing
Education
Asheville-Buncombe Technical Community College 2006 — 2006
Phlebotomy, Phlebotomy Technician/Phlebotomist
Cherryville High School 1999 — 2002
High School Diploma, High School Diploma
ANIYA SPRINGER ANIYA SPRINGER's Sitel Experience May 2011 - July 2012
Job SERVER at GHENGI'S GRILL
Industry Food Production
Experience
GHENGI'S GRILL July 2013 - Present
Convergent Communications 2012 - 2013
Sitel May 2011 - July 2012
Education
Paine College 2012 — 2013
Augusta State University 2011 — 2012
GHENGI'S GRILL July 2013 - Present
Convergent Communications 2012 - 2013
Sitel May 2011 - July 2012
Education
Paine College 2012 — 2013
Augusta State University 2011 — 2012
Preston Lawrence Preston Lawrence's Sitel Experience October 2012 - September 2014
Job Experience Operations,Customer Service & Sales Manager
Industry Consumer Services
Experience
Sitel October 2012 - September 2014
1st Law Group Web Designs January 2012 - October 2012
Vortal Group Inc 2008 - 2012
Travel Destination Group LLC April 2007 - March 2008
Trinity Consulting Services LLC January 2002 - November 2006
T-Mobile March 2000 - March 2002
US Army July 1992 - December 1995
Skills
Contract Negotiation, Closing Deals, Customer Retention, Sales Management, Sales Presentations, People Skills, People-oriented, Deadline Driven, Challenge Driven, Success Driven, Success Oriented, Team Effectiveness, Team-oriented, Customer Service, Call Center, Customer Satisfaction, Customer Experience, Training, Team Building, Employee Relations, Recruiting, Marketing, Hotels, Hiring, Cold Calling, Inventory Management, B2B, Time Management, Operations Management, Leadership, Management, Process Scheduler, Teamwork, Strategic Planning, CRM, Conflict Resolution, Coaching, Advertising, Customer Service..., Call Centers, Sales, Analysis, Team Leadership, Vendor Management, Human Resources, Purchasing, Sales Process, Team Management, Employee Training, Salesforce.com
Education
University of Tennessee-Knoxville 1996 — 1999
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 1993 — 1996
Associate's degree, Business Administration and Management, General, 3.0
Sitel October 2012 - September 2014
1st Law Group Web Designs January 2012 - October 2012
Vortal Group Inc 2008 - 2012
Travel Destination Group LLC April 2007 - March 2008
Trinity Consulting Services LLC January 2002 - November 2006
T-Mobile March 2000 - March 2002
US Army July 1992 - December 1995
Skills
Contract Negotiation, Closing Deals, Customer Retention, Sales Management, Sales Presentations, People Skills, People-oriented, Deadline Driven, Challenge Driven, Success Driven, Success Oriented, Team Effectiveness, Team-oriented, Customer Service, Call Center, Customer Satisfaction, Customer Experience, Training, Team Building, Employee Relations, Recruiting, Marketing, Hotels, Hiring, Cold Calling, Inventory Management, B2B, Time Management, Operations Management, Leadership, Management, Process Scheduler, Teamwork, Strategic Planning, CRM, Conflict Resolution, Coaching, Advertising, Customer Service..., Call Centers, Sales, Analysis, Team Leadership, Vendor Management, Human Resources, Purchasing, Sales Process, Team Management, Employee Training, Salesforce.com
Education
University of Tennessee-Knoxville 1996 — 1999
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 1993 — 1996
Associate's degree, Business Administration and Management, General, 3.0
Anna Liza Cagaoan Anna Liza Cagaoan's Sitel Experience March 2011 - Present
Job HR Sr. Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel March 2011 - Present
IBPAP 2001 - 2014
IBAP 2001 - 2014
Globe Telecom July 2008 - March 2011
Globe Telecom Inc. July 2008 - June 2010
ABS-CBN Broadcasting Company March 2007 - June 2008
C-Cubed / HTMT Limited June 2001 - February 2007
Bayan Telecommunications November 1997 - June 2001
Philippine Long Distance Telephone Company 1992 - 1997
Skills
Talent Management, Performance Management, Succession Planning, Employee Relations, Coaching, Human Resources, Organizational..., Personnel Management, Employee Benefits, Recruiting, Organizational Design, Training, Leadership Development, Management, BPO, Interviews, Call Centers, Change Management, Deferred Compensation, Sourcing, Leadership, HR Consulting, Program Management, Employer Branding, Vendor Management, Talent Acquisition, Internet Recruiting, Project Management, Employee Engagement, PeopleSoft, Performance Appraisal, HRIS, Organizational..., Onboarding, Workforce Planning, Executive Search, Policy, Employee Training, New Hire Orientations, Start-ups, HR Policies, Econometric Modeling, Technical Recruiting, Strategic HR, Screening, Applicant Tracking...
Education
Asian Institute of Management 2006 — 2006
Measuring and Managing Corporate Performance
Ateneo de Manila University 1997 — 1997
Post-Graduate Diploma Course, Organization Development
College of The Holy spirit 1984 — 1989
AB, Psychology
St. James Academy
High School
Strategic Intuition Workshop
Sitel March 2011 - Present
IBPAP 2001 - 2014
IBAP 2001 - 2014
Globe Telecom July 2008 - March 2011
Globe Telecom Inc. July 2008 - June 2010
ABS-CBN Broadcasting Company March 2007 - June 2008
C-Cubed / HTMT Limited June 2001 - February 2007
Bayan Telecommunications November 1997 - June 2001
Philippine Long Distance Telephone Company 1992 - 1997
Skills
Talent Management, Performance Management, Succession Planning, Employee Relations, Coaching, Human Resources, Organizational..., Personnel Management, Employee Benefits, Recruiting, Organizational Design, Training, Leadership Development, Management, BPO, Interviews, Call Centers, Change Management, Deferred Compensation, Sourcing, Leadership, HR Consulting, Program Management, Employer Branding, Vendor Management, Talent Acquisition, Internet Recruiting, Project Management, Employee Engagement, PeopleSoft, Performance Appraisal, HRIS, Organizational..., Onboarding, Workforce Planning, Executive Search, Policy, Employee Training, New Hire Orientations, Start-ups, HR Policies, Econometric Modeling, Technical Recruiting, Strategic HR, Screening, Applicant Tracking...
Education
Asian Institute of Management 2006 — 2006
Measuring and Managing Corporate Performance
Ateneo de Manila University 1997 — 1997
Post-Graduate Diploma Course, Organization Development
College of The Holy spirit 1984 — 1989
AB, Psychology
St. James Academy
High School
Strategic Intuition Workshop
Richard Remington's Sitel Experience June 2013 - September 2014
Job CRS2 Rep at TMobile
Industry Retail
Experience
T-Mobile October 2014 - Present
Sitel June 2013 - September 2014
Barnes & Noble October 2008 - June 2013
H. E. Jones Electrical Contractors June 2006 - March 2008
Publix September 2005 - August 2006
Skills
Customer Service, Sales, Cashiering, Retail, Electricians, Vehicle Maintenance, Computer Building, Microsoft Office 2007, Windows 7, Windows Vista, Windows 2000, Microsoft Windows 98, Windows 95, Windows 3.1, Training, Troubleshooting, Customer Satisfaction, Time Management, Communication, Inventory Management, Retail Sales, Data Entry, Merchandising, Inventory Control, Microsoft Word, PowerPoint, Telephone Skills, Loss Prevention, Mentoring, Leadership, Customer Experience, Computer Hardware, Visual Merchandising
Education
Augusta Technical College 2006 — 2007
Electrical and Electronics Engineering
Evans High School 2002 — 2005
Diploma, Electrical and Electronics Engineering
T-Mobile October 2014 - Present
Sitel June 2013 - September 2014
Barnes & Noble October 2008 - June 2013
H. E. Jones Electrical Contractors June 2006 - March 2008
Publix September 2005 - August 2006
Skills
Customer Service, Sales, Cashiering, Retail, Electricians, Vehicle Maintenance, Computer Building, Microsoft Office 2007, Windows 7, Windows Vista, Windows 2000, Microsoft Windows 98, Windows 95, Windows 3.1, Training, Troubleshooting, Customer Satisfaction, Time Management, Communication, Inventory Management, Retail Sales, Data Entry, Merchandising, Inventory Control, Microsoft Word, PowerPoint, Telephone Skills, Loss Prevention, Mentoring, Leadership, Customer Experience, Computer Hardware, Visual Merchandising
Education
Augusta Technical College 2006 — 2007
Electrical and Electronics Engineering
Evans High School 2002 — 2005
Diploma, Electrical and Electronics Engineering
Hope Schultz Hope Schultz's Sitel Experience October 2012 - November 2013
Job
Industry Consumer Services
Experience
Sitel October 2012 - November 2013
Subway December 2007 - August 2008
Skills
Typing, Computer Proficiency, Management, Customer Satisfaction, Time Management, Restaurants, Teamwork, Data Entry, Social Media, Microsoft Excel, Customer Service
Education
Augusta State University 2008 — 2011
Bachelor's, Music
Academy of Richmond County 2004 — 2008
High School Diploma
Sitel October 2012 - November 2013
Subway December 2007 - August 2008
Skills
Typing, Computer Proficiency, Management, Customer Satisfaction, Time Management, Restaurants, Teamwork, Data Entry, Social Media, Microsoft Excel, Customer Service
Education
Augusta State University 2008 — 2011
Bachelor's, Music
Academy of Richmond County 2004 — 2008
High School Diploma
Tom Deal's Sitel Experience July 2011 - August 2011
Job Teacher / Illustrator / Graphic & Web Designer
Industry Design
Experience
LifeWay Christian Resources July 2012 - Present
www.therealtomdeal.com 2000 - Present
www.doodledojo.com October 2011 - Present
Workforce Essentials November 2011 - November 2013
Robertson County School System July 2010 - July 2012
Sitel July 2011 - August 2011
The Rehab Documentation Company, Inc. December 2010 - August 2011
The Robertson County Players March 2011 - July 2011
Robertson County School System January 2008 - July 2011
PrideSports January 2009 - November 2010
Skills
Graphic Design, Illustration, Illustrator, Adobe Creative Suite, Logo Design, Mac, Typography, Web Design, Photoshop, QuarkXPress, Posters, Dreamweaver, InDesign, Brochures, Photography, HTML, CSS, Visual Arts, Microsoft Word, Email Marketing, Watercolor, XHTML, Brand Development, WordPress, Concept Design, Pre-press, Sketching, Fine Art, Painting, Visual Communication, Drawing, Layout, Art Direction, Digital Illustration, Books, Catalogs, Packaging, Graphics, Art, Magazines, Creative Direction
Education
Austin Peay State University 2002 — 2006
BFA, Visual Communication - concentrations in graphic design and illustration
Austin Peay State University 2002 — 2006
BFA, Studio Art - concentrations in ceramics and photography
LifeWay Christian Resources July 2012 - Present
www.therealtomdeal.com 2000 - Present
www.doodledojo.com October 2011 - Present
Workforce Essentials November 2011 - November 2013
Robertson County School System July 2010 - July 2012
Sitel July 2011 - August 2011
The Rehab Documentation Company, Inc. December 2010 - August 2011
The Robertson County Players March 2011 - July 2011
Robertson County School System January 2008 - July 2011
PrideSports January 2009 - November 2010
Skills
Graphic Design, Illustration, Illustrator, Adobe Creative Suite, Logo Design, Mac, Typography, Web Design, Photoshop, QuarkXPress, Posters, Dreamweaver, InDesign, Brochures, Photography, HTML, CSS, Visual Arts, Microsoft Word, Email Marketing, Watercolor, XHTML, Brand Development, WordPress, Concept Design, Pre-press, Sketching, Fine Art, Painting, Visual Communication, Drawing, Layout, Art Direction, Digital Illustration, Books, Catalogs, Packaging, Graphics, Art, Magazines, Creative Direction
Education
Austin Peay State University 2002 — 2006
BFA, Visual Communication - concentrations in graphic design and illustration
Austin Peay State University 2002 — 2006
BFA, Studio Art - concentrations in ceramics and photography
Phillip Tarrant Phillip Tarrant's Sitel Experience May 1999 - May 2001
Job Server / Network Administrator at National Wildlife Turkey Federation
Industry Information Technology and Services
Experience
The National Wild Turkey Federation January 2015 - Present
Morgan Thermal Ceramics October 2014 - December 2014
Briarwood Academy August 2005 - April 2014
Pronet May 2004 - August 2005
Sitel May 1999 - May 2001
Skills
Information Technology, Firewalls, System Deployment, Network Administration, Servers, Disaster Recovery, Server Administration, Windows Server, Networking, Operating Systems, System Administration, DNS, Network Security, Linux System..., Wireless Networking, Web Development, Microsoft Technologies, VLAN, Virtualization, Web Design, MySQL, PHP, Wireless Routers, Wireless Security, information system..., Programming, phpMyAdmin, Wireless, Mobile Devices, Mobile Design, WordPress, NetBeans, HTML 5, Mobile Technology, NAS, Xen, Hyper-V, Windows 7, Troubleshooting, Hardware, Software Installation, Windows
Education
Virginia College-Birmingham 2014 — 2016
Network Administration, Information Technology
Augusta Technical College 2004 — 2005
EMT-I Certification, EMT-I Certification
Harlem High School 1995 — 1999
Vocational, Technical
The National Wild Turkey Federation January 2015 - Present
Morgan Thermal Ceramics October 2014 - December 2014
Briarwood Academy August 2005 - April 2014
Pronet May 2004 - August 2005
Sitel May 1999 - May 2001
Skills
Information Technology, Firewalls, System Deployment, Network Administration, Servers, Disaster Recovery, Server Administration, Windows Server, Networking, Operating Systems, System Administration, DNS, Network Security, Linux System..., Wireless Networking, Web Development, Microsoft Technologies, VLAN, Virtualization, Web Design, MySQL, PHP, Wireless Routers, Wireless Security, information system..., Programming, phpMyAdmin, Wireless, Mobile Devices, Mobile Design, WordPress, NetBeans, HTML 5, Mobile Technology, NAS, Xen, Hyper-V, Windows 7, Troubleshooting, Hardware, Software Installation, Windows
Education
Virginia College-Birmingham 2014 — 2016
Network Administration, Information Technology
Augusta Technical College 2004 — 2005
EMT-I Certification, EMT-I Certification
Harlem High School 1995 — 1999
Vocational, Technical
Candice Hood, BSN, RN's Sitel Experience September 2005 - September 2007
Job Utilization Review Nurse at Sedgwick
Industry Hospital & Health Care
Experience
Sedgwick September 2013 - Present
Methodist Healthcare July 2012 - November 2014
Baptist Memorial Hospital January 2010 - June 2012
Sitel September 2005 - September 2007
Skills
Nursing, BLS, Hospitals, Patient Safety, Inpatient, EMR, Medical/Surgical, Healthcare, Patient Education, Healthcare Management, Pediatrics, Telemetry, Patient Advocacy, IV, Nursing Education, Medication..., Customer Service, Registered Nurses, Utilization Review, HIPAA, Team Building, CPR Certified, Microsoft Excel, Medical Terminology, Disease Management, Acute Care, Medical-Surgical
Education
Baptist Memorial College of Health Sciences 2006 — 2009
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Tennessee-Knoxville 2000 — 2004
Bachelor of Arts (B.A.), Psychology
Sedgwick September 2013 - Present
Methodist Healthcare July 2012 - November 2014
Baptist Memorial Hospital January 2010 - June 2012
Sitel September 2005 - September 2007
Skills
Nursing, BLS, Hospitals, Patient Safety, Inpatient, EMR, Medical/Surgical, Healthcare, Patient Education, Healthcare Management, Pediatrics, Telemetry, Patient Advocacy, IV, Nursing Education, Medication..., Customer Service, Registered Nurses, Utilization Review, HIPAA, Team Building, CPR Certified, Microsoft Excel, Medical Terminology, Disease Management, Acute Care, Medical-Surgical
Education
Baptist Memorial College of Health Sciences 2006 — 2009
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Tennessee-Knoxville 2000 — 2004
Bachelor of Arts (B.A.), Psychology
LaDeidra Smith's Sitel Experience August 2005 - December 2008
Job Recruiter at Adecco Staffing, USA
Industry Staffing and Recruiting
Experience
Adecco Staffing, USA May 2013 - Present
DirectBuy of Greater Birmingham January 2013 - December 2013
Express Employment Professionals November 2012 - December 2012
Maxim Healthcare Services January 2012 - October 2012
UAB Hospital 2005 - 2009
Global Financial Aid Services, Inc February 2007 - December 2008
Sitel August 2005 - December 2008
YMCA January 2004 - May 2004
Skills
Leadership, Recruiting, Temporary Staffing, Sales, Customer Service, Training, Employee Benefits, Healthcare, Microsoft Office, Hiring, Marketing, CRM, Interviews, Career Counseling, Strategic Planning, New Business Development, Management, Sales Management, Office Management, Call Centers, Telephone Skills, Enthusiasm to learn, Marketing Strategy, Positivity, Recruitment Advertising, Team Management, Extrovert, Telephone Interviewing, B2B Marketing, Peer Leadership, Motivational Speaking, Sales Motivation, Small Business, Consulting, Marketing Communications, Radiology, Fluoroscopy, Occupational Health, Clinical Research, ARRT, Academic Tutoring, Volunteering, Applicant Tracking..., Client Development, Project Management, Employee Relations, Social Media Marketing, Witness, Territory Penetration, X-ray
Education
University of Alabama at Birmingham 2004 — 2009
Bachelor of Science (B.S.), Radiology
Auburn University at Montgomery 2004 — 2004
Advanced Diploma, Dual Enrollment
Wetumpka High Scool 2001 — 2004
Advanced Honors Diploma, College Prep
Theocratic Ministry School
Theological and Ministerial Studies
Adecco Staffing, USA May 2013 - Present
DirectBuy of Greater Birmingham January 2013 - December 2013
Express Employment Professionals November 2012 - December 2012
Maxim Healthcare Services January 2012 - October 2012
UAB Hospital 2005 - 2009
Global Financial Aid Services, Inc February 2007 - December 2008
Sitel August 2005 - December 2008
YMCA January 2004 - May 2004
Skills
Leadership, Recruiting, Temporary Staffing, Sales, Customer Service, Training, Employee Benefits, Healthcare, Microsoft Office, Hiring, Marketing, CRM, Interviews, Career Counseling, Strategic Planning, New Business Development, Management, Sales Management, Office Management, Call Centers, Telephone Skills, Enthusiasm to learn, Marketing Strategy, Positivity, Recruitment Advertising, Team Management, Extrovert, Telephone Interviewing, B2B Marketing, Peer Leadership, Motivational Speaking, Sales Motivation, Small Business, Consulting, Marketing Communications, Radiology, Fluoroscopy, Occupational Health, Clinical Research, ARRT, Academic Tutoring, Volunteering, Applicant Tracking..., Client Development, Project Management, Employee Relations, Social Media Marketing, Witness, Territory Penetration, X-ray
Education
University of Alabama at Birmingham 2004 — 2009
Bachelor of Science (B.S.), Radiology
Auburn University at Montgomery 2004 — 2004
Advanced Diploma, Dual Enrollment
Wetumpka High Scool 2001 — 2004
Advanced Honors Diploma, College Prep
Theocratic Ministry School
Theological and Ministerial Studies
Dustin Skelton Dustin Skelton's Sitel Experience 2008 - 2009
Job Client Service Specialist at CVS Health
Industry Pharmaceuticals
Experience
CVS Health October 2014 - Present
Pittsburgh Fashion Week May 2011 - Present
JCPenney January 2012 - February 2015
Ambiance Boutique July 2012 - April 2013
Nordstrom May 2012 - July 2012
Kelly's Closet April 2012 - July 2012
Dial America Marketing 2009 - 2010
Target October 2008 - January 2009
Things Remembered September 2008 - January 2009
Sitel 2008 - 2009
Skills
Customer Service, Sales, Marketing, Social Media Outreach, Guest Service Management, Fashion Writing, Media Planning, Abstract Paintings, Non-profits, Counseling Psychology, Skin Care Products, Visual Merchandising, Event Planning
Education
Art Institute of Pittsburgh 2009 — 2012
Bachelor of Applied Science, Fashion Retail Management
Corning Community College 2007 — 2009
Business Management, Customer Service and Sales
CVS Health October 2014 - Present
Pittsburgh Fashion Week May 2011 - Present
JCPenney January 2012 - February 2015
Ambiance Boutique July 2012 - April 2013
Nordstrom May 2012 - July 2012
Kelly's Closet April 2012 - July 2012
Dial America Marketing 2009 - 2010
Target October 2008 - January 2009
Things Remembered September 2008 - January 2009
Sitel 2008 - 2009
Skills
Customer Service, Sales, Marketing, Social Media Outreach, Guest Service Management, Fashion Writing, Media Planning, Abstract Paintings, Non-profits, Counseling Psychology, Skin Care Products, Visual Merchandising, Event Planning
Education
Art Institute of Pittsburgh 2009 — 2012
Bachelor of Applied Science, Fashion Retail Management
Corning Community College 2007 — 2009
Business Management, Customer Service and Sales
Sammy Kolluru's Sitel Experience March 2006 - April 2008
Job Software Testing and Quality Assurance Professional
Industry Computer Software
Experience
Canadian Software Testing Board November 2009 - Present
Oracle January 2013 - Present
Eloqua April 2008 - December 2012
Sitel March 2006 - April 2008
Dell September 2005 - March 2006
Skills
Software Quality..., User Acceptance Testing, Release Management, ISTQB, Quality Assurance, Manual Testing, Test Automation, Agile Methodologies, Agile Testing, Test Planning, Regression Testing, SaaS, QTP, Test Cases, Quality Center, Testing, Integration, Test Execution, Software Documentation, SDLC, Business Analysis, Integration Testing, Web Applications, Databases, System Testing, Test Management, Business Requirements, CRM, Test Strategy, HP QTP, HP Quality Center, Requirements Analysis
Education
George Brown College 2003 — 2005
PG Diploma Certificate, Business Management
Bangalore University 1997 — 2001
Bachelor of Engineering (B.Eng.)
APTECH Computer Institute 1998 — 2000
Certificate, Information Technology
Canadian Software Testing Board November 2009 - Present
Oracle January 2013 - Present
Eloqua April 2008 - December 2012
Sitel March 2006 - April 2008
Dell September 2005 - March 2006
Skills
Software Quality..., User Acceptance Testing, Release Management, ISTQB, Quality Assurance, Manual Testing, Test Automation, Agile Methodologies, Agile Testing, Test Planning, Regression Testing, SaaS, QTP, Test Cases, Quality Center, Testing, Integration, Test Execution, Software Documentation, SDLC, Business Analysis, Integration Testing, Web Applications, Databases, System Testing, Test Management, Business Requirements, CRM, Test Strategy, HP QTP, HP Quality Center, Requirements Analysis
Education
George Brown College 2003 — 2005
PG Diploma Certificate, Business Management
Bangalore University 1997 — 2001
Bachelor of Engineering (B.Eng.)
APTECH Computer Institute 1998 — 2000
Certificate, Information Technology
Tiara King's Sitel Experience November 2009 - June 2010
Job Implementation Specialist at ADP Dealer Services
Industry Computer Software
Experience
ADP Dealer Services June 2010 - Present
Sitel November 2009 - June 2010
US Army October 2002 - October 2006
Skills
Software Implementation, Microsoft SQL Server, SQL, SharePoint, Software Documentation, Requirements Analysis, Software Project..., Salesforce.com, Business Analysis, Databases, Visio, SaaS
Education
Augusta State University 2001 — 2002
Augusta Technical College
ADP Dealer Services June 2010 - Present
Sitel November 2009 - June 2010
US Army October 2002 - October 2006
Skills
Software Implementation, Microsoft SQL Server, SQL, SharePoint, Software Documentation, Requirements Analysis, Software Project..., Salesforce.com, Business Analysis, Databases, Visio, SaaS
Education
Augusta State University 2001 — 2002
Augusta Technical College
Erin Schiller's Sitel Experience October 2012 - May 2013
Job Graphic Design Graduate from the Art Institute of Pittsburgh
Industry Graphic Design
Experience
Sitel October 2012 - May 2013
Carolina Sewn Products/MCM Group August 2007 - June 2008
Office Environments January 2006 - January 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Inventory Management, Purchasing, Retail, Team Building, Adobe Creative Suite, Graphic Design, Photoshop, Customer Satisfaction, Data Entry, Teamwork
Education
Art Institute of Pittsburgh 2012 — 2015
Associate’s Degree, Graphic Design, 3.87 GPA
Blue Ridge Community College 2000 — 2001
Went for year and a half, Computer Programming
Sitel October 2012 - May 2013
Carolina Sewn Products/MCM Group August 2007 - June 2008
Office Environments January 2006 - January 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Inventory Management, Purchasing, Retail, Team Building, Adobe Creative Suite, Graphic Design, Photoshop, Customer Satisfaction, Data Entry, Teamwork
Education
Art Institute of Pittsburgh 2012 — 2015
Associate’s Degree, Graphic Design, 3.87 GPA
Blue Ridge Community College 2000 — 2001
Went for year and a half, Computer Programming
Marla Bamford's Sitel Experience December 2013 - May 2014
Job Admissions Representative at Elmira Business Institute
Industry Higher Education
Experience
Elmira Business Institute May 2015 - Present
Mom365 November 2014 - March 2015
Sitel December 2013 - May 2014
Ultimate Medical Academy March 2013 - October 2013
University of Phoenix July 2010 - December 2011
University of Phoenix April 2007 - November 2011
St. Christopher's Day Care February 2004 - March 2005
RaceTrac Petroleum November 2002 - May 2003
Bath & Body Works August 2002 - November 2002
ToysRUs February 1999 - August 2002
Skills
Building Relationships, Listening Skills, Effective Meetings, Training Skills, Presentation Skills..., Strategic Planning..., Non-profit..., Grassroots Campaigning, Teaching Skills, Volunteer Recruiting, Managing Volunteers, Training New Employees, Deadline Oriented, Microsoft Office, Telephone Skills, Online Research, Team Spirit, Leadership Development, Online Databases, PeopleSoft, Analytical Abilities, Dealing with Ambiguity, Training, Customer Service, Team Building, Strategic Planning, Student Affairs, Management, Resume Writing, Admissions, Nonprofits, Recruiting, Volunteer Management, Sales, Social Networking, Analytical Skills, Teaching, New Hire Training, Time Management, Student Financial Aid, Presentation Coaching, Grassroots Organizing, Public Speaking, Leadership, Coaching, Higher Education, Staff Development, Adult Education
Education
Ball State University 1999 — 2005
masters
Bowen Institute of Political Participation 2002 — 2002
Certificate, Political Participation and Citizenry, completed
Ball State University 1999 — 2002
bachelors
Elmira Business Institute May 2015 - Present
Mom365 November 2014 - March 2015
Sitel December 2013 - May 2014
Ultimate Medical Academy March 2013 - October 2013
University of Phoenix July 2010 - December 2011
University of Phoenix April 2007 - November 2011
St. Christopher's Day Care February 2004 - March 2005
RaceTrac Petroleum November 2002 - May 2003
Bath & Body Works August 2002 - November 2002
ToysRUs February 1999 - August 2002
Skills
Building Relationships, Listening Skills, Effective Meetings, Training Skills, Presentation Skills..., Strategic Planning..., Non-profit..., Grassroots Campaigning, Teaching Skills, Volunteer Recruiting, Managing Volunteers, Training New Employees, Deadline Oriented, Microsoft Office, Telephone Skills, Online Research, Team Spirit, Leadership Development, Online Databases, PeopleSoft, Analytical Abilities, Dealing with Ambiguity, Training, Customer Service, Team Building, Strategic Planning, Student Affairs, Management, Resume Writing, Admissions, Nonprofits, Recruiting, Volunteer Management, Sales, Social Networking, Analytical Skills, Teaching, New Hire Training, Time Management, Student Financial Aid, Presentation Coaching, Grassroots Organizing, Public Speaking, Leadership, Coaching, Higher Education, Staff Development, Adult Education
Education
Ball State University 1999 — 2005
masters
Bowen Institute of Political Participation 2002 — 2002
Certificate, Political Participation and Citizenry, completed
Ball State University 1999 — 2002
bachelors
LeAndrea Portis LeAndrea Portis's Sitel Experience March 2012 - August 2012
Job Lead Stylist at Bevello
Industry Events Services
Experience
bevello April 2014 - Present
Victorias Secret Stores October 2013 - December 2014
Swim 'N Sport February 2013 - August 2013
Sitel March 2012 - August 2012
New York & Company February 2012 - July 2012
Skills
Telecommunications, Wireless, 3G, Telephony, Broadband, LTE, 2G, Customer Retention, Customer Service, Event Planning, Sales, Event Management, Management, Marketing, Retail, Social Media
Education
Art Institute of Atlanta 2009 — 2011
Bachelor of Arts (B.A.), Audio Production
Georgia Perimeter College
Business Administration and Management, General
bevello April 2014 - Present
Victorias Secret Stores October 2013 - December 2014
Swim 'N Sport February 2013 - August 2013
Sitel March 2012 - August 2012
New York & Company February 2012 - July 2012
Skills
Telecommunications, Wireless, 3G, Telephony, Broadband, LTE, 2G, Customer Retention, Customer Service, Event Planning, Sales, Event Management, Management, Marketing, Retail, Social Media
Education
Art Institute of Atlanta 2009 — 2011
Bachelor of Arts (B.A.), Audio Production
Georgia Perimeter College
Business Administration and Management, General
Donna Duncan, MSHR, SPHR Donna Duncan, MSHR, SPHR's Sitel Experience August 2012 - Present
Job HR Business Partner
Industry Outsourcing/Offshoring
Experience
Sitel August 2012 - Present
US Bank January 2008 - June 2011
OSI, Outsourcing Solutions, Inc June 2006 - January 2008
Education
Troy University 2000 — 2002
Master's degree, Human Resources Management
Auburn University at Montgomery
Bachelor of Arts (BA)
Sitel August 2012 - Present
US Bank January 2008 - June 2011
OSI, Outsourcing Solutions, Inc June 2006 - January 2008
Education
Troy University 2000 — 2002
Master's degree, Human Resources Management
Auburn University at Montgomery
Bachelor of Arts (BA)
Christa Huffine Christa Huffine's Sitel Experience April 2003 - January 2005
Job Appliance Technician at Electrolux Major Appliances
Industry Consumer Goods
Experience
Electrolux Major Appliances September 2012 - Present
Imperial Theatre August 2011 - Present
Spherion Staffing Services December 2011 - September 2012
Georgia Health Sciences Medical Center February 2011 - January 2012
Career Personnel September 2009 - December 2011
NBC (WAGT) September 2007 - September 2009
Augusta/Richmond County Civil & Magistrate Court July 2006 - September 2007
Sitel April 2003 - January 2005
Sitel August 2000 - July 2002
Skills
Customer Service, Data Entry, Telephone Skills, Invoicing, Lotus Notes, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Technical Support, Retail, Windows, Photoshop, Social Media, Social Networking, Copywriting, Public Relations, Public Speaking, Editing, Outlook, Creative Writing, Proofreading, Sales
Education
Augusta Technical College 2001 — 2005
Associates Degree, Business and Office Technology
George P. Butler High School 1991 — 1995
Diploma, College Prep
Tender Care Day School
Cerificate, Certified Nursing Assistant
Ashworth College
Legal Assistant/Paralegal, Medical Office Assistant
Electrolux Major Appliances September 2012 - Present
Imperial Theatre August 2011 - Present
Spherion Staffing Services December 2011 - September 2012
Georgia Health Sciences Medical Center February 2011 - January 2012
Career Personnel September 2009 - December 2011
NBC (WAGT) September 2007 - September 2009
Augusta/Richmond County Civil & Magistrate Court July 2006 - September 2007
Sitel April 2003 - January 2005
Sitel August 2000 - July 2002
Skills
Customer Service, Data Entry, Telephone Skills, Invoicing, Lotus Notes, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Technical Support, Retail, Windows, Photoshop, Social Media, Social Networking, Copywriting, Public Relations, Public Speaking, Editing, Outlook, Creative Writing, Proofreading, Sales
Education
Augusta Technical College 2001 — 2005
Associates Degree, Business and Office Technology
George P. Butler High School 1991 — 1995
Diploma, College Prep
Tender Care Day School
Cerificate, Certified Nursing Assistant
Ashworth College
Legal Assistant/Paralegal, Medical Office Assistant
Jennifer Pender Jennifer Pender's Sitel Experience June 2009 - December 2009
Job Cashier at ALDI Stores
Industry Consumer Goods
Experience
Doctors Care September 2014 - Present
ALDI Stores January 2013 - September 2014
IGA November 2011 - January 2013
IGA April 2007 - November 2011
Sitel June 2009 - December 2009
Skills
Cash Register, Customer Service, Telephone Skills, Cash Management, Cashiering, Always Punctual, Inventory Control, Data Entry, Time Management, Customer Satisfaction, Sales
Education
Greenville Technical College 2013 — 2013
Computed Tomography
Augusta Technical College 2008 — 2011
Associates Degree, Radiologic Technology/Science - Radiographer
Hephzibah High 2004 — 2008
Doctors Care September 2014 - Present
ALDI Stores January 2013 - September 2014
IGA November 2011 - January 2013
IGA April 2007 - November 2011
Sitel June 2009 - December 2009
Skills
Cash Register, Customer Service, Telephone Skills, Cash Management, Cashiering, Always Punctual, Inventory Control, Data Entry, Time Management, Customer Satisfaction, Sales
Education
Greenville Technical College 2013 — 2013
Computed Tomography
Augusta Technical College 2008 — 2011
Associates Degree, Radiologic Technology/Science - Radiographer
Hephzibah High 2004 — 2008
David (Greg) Duke David (Greg) Duke's Sitel Experience February 2008 - June 2013
Job Network / Desktop Engineer at NOAA's National Centers for Environmental Information (NCEI)
Industry Computer Networking
Experience
NOAA's National Centers for Environmental Information (NCEI) February 2015 - Present
NOAA August 2012 - Present
Sitel February 2008 - June 2013
Sitel July 2007 - December 2007
Sitel February 2005 - July 2007
Sitel February 2004 - February 2005
Skills
HTML, PHP, Hypervisor, VMware Workstation, Relationship Management, VLSM, Red Hat Linux, Windows Server 2008 r2, Phone Etiquette, Dedicated Professional, Motivated self-starter, Critical Thinking, Cisco Wireless, Cisco Routing &..., Cisco IOS, IP Addressing, Troubleshooting, Goal Oriented, Empathy, Interpersonal Skill, Microsoft Office Access, Network Administration, Remote Desktop, VMware, Citrix, Microsoft Office, Access, Cisco Routers, Hardware, Networking, Data Center, Servers, 2008 R2, Cisco Technologies, Security, Computer Hardware, Operating Systems, Windows Server, System Administration
Education
Asheville-Buncombe Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Networking Technologies, 3.538
Brandon High School 1999 — 2003
highschool diploma, Computer Engineering
NOAA's National Centers for Environmental Information (NCEI) February 2015 - Present
NOAA August 2012 - Present
Sitel February 2008 - June 2013
Sitel July 2007 - December 2007
Sitel February 2005 - July 2007
Sitel February 2004 - February 2005
Skills
HTML, PHP, Hypervisor, VMware Workstation, Relationship Management, VLSM, Red Hat Linux, Windows Server 2008 r2, Phone Etiquette, Dedicated Professional, Motivated self-starter, Critical Thinking, Cisco Wireless, Cisco Routing &..., Cisco IOS, IP Addressing, Troubleshooting, Goal Oriented, Empathy, Interpersonal Skill, Microsoft Office Access, Network Administration, Remote Desktop, VMware, Citrix, Microsoft Office, Access, Cisco Routers, Hardware, Networking, Data Center, Servers, 2008 R2, Cisco Technologies, Security, Computer Hardware, Operating Systems, Windows Server, System Administration
Education
Asheville-Buncombe Technical Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Networking Technologies, 3.538
Brandon High School 1999 — 2003
highschool diploma, Computer Engineering
indumathi sivadharsan indumathi sivadharsan's Sitel Experience August 2007 - December 2008
Job Early childhood Educator
Industry Primary/Secondary Education
Experience
Stratford School September 2014 - Present
Alka Montessori May 2009 - Present
uTest February 2009 - October 2009
Sitel August 2007 - December 2008
Skills
Literacy, Management, Program Management, Public Speaking, Teaching, Customer Service, Technical Support
Education
De Anza College 2012 — 2012
Associate of Arts (AA), Child Development
Avinashilingam Institute for Home Science and Higher Education for Women 2002 — 2006
Bachelor of Engineering (BE), Print and Design
Stratford School September 2014 - Present
Alka Montessori May 2009 - Present
uTest February 2009 - October 2009
Sitel August 2007 - December 2008
Skills
Literacy, Management, Program Management, Public Speaking, Teaching, Customer Service, Technical Support
Education
De Anza College 2012 — 2012
Associate of Arts (AA), Child Development
Avinashilingam Institute for Home Science and Higher Education for Women 2002 — 2006
Bachelor of Engineering (BE), Print and Design
Antonwaun Johnson Antonwaun Johnson's Sitel Experience November 1999 - August 2002
Job HR Services Project Specialist at ADP
Industry Human Resources
Experience
ADP February 2015 - Present
ADP May 2014 - Present
Automatic Data Processing August 2010 - May 2014
ADP September 2009 - August 2010
ADP August 2007 - September 2009
Knology April 2004 - August 2007
Knology January 2003 - April 2004
Knology September 2002 - January 2003
Sitel November 1999 - August 2002
AT&T January 1997 - October 1999
Skills
Training, Process Improvement, Call Centers, Customer Service, Human Resources, Leadership, Payroll, Customer Satisfaction, Team Building, Management, ADP Payroll, Microsoft Office, Customer Retention, Performance Management, HRO, Business Analysis, Benefits Administration, Team Leadership, Recruiting, Program Management, Onboarding, Customer Experience, Employee Benefits, Employee Training, HRIS, PeopleSoft, Training Delivery, Project Management, Employee Relations, Kronos, Talent Management, Building Relationships, Talent Acquisition, Cross-functional Team..., Financial Reporting, Preaching, Bible Study, Discipleship, Youth Ministry, Ministering, Ministry Leadership
Education
Troy University 2003 — 2004
Masters of Business Administration (M.B.A.), Management Information Systems, General
Augusta State University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Management
ADP February 2015 - Present
ADP May 2014 - Present
Automatic Data Processing August 2010 - May 2014
ADP September 2009 - August 2010
ADP August 2007 - September 2009
Knology April 2004 - August 2007
Knology January 2003 - April 2004
Knology September 2002 - January 2003
Sitel November 1999 - August 2002
AT&T January 1997 - October 1999
Skills
Training, Process Improvement, Call Centers, Customer Service, Human Resources, Leadership, Payroll, Customer Satisfaction, Team Building, Management, ADP Payroll, Microsoft Office, Customer Retention, Performance Management, HRO, Business Analysis, Benefits Administration, Team Leadership, Recruiting, Program Management, Onboarding, Customer Experience, Employee Benefits, Employee Training, HRIS, PeopleSoft, Training Delivery, Project Management, Employee Relations, Kronos, Talent Management, Building Relationships, Talent Acquisition, Cross-functional Team..., Financial Reporting, Preaching, Bible Study, Discipleship, Youth Ministry, Ministering, Ministry Leadership
Education
Troy University 2003 — 2004
Masters of Business Administration (M.B.A.), Management Information Systems, General
Augusta State University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Management
Josephus Willis II Josephus Willis II's Sitel Experience August 2000 - November 2001
Job Level 2 IT Admin at CDK Global
Industry Information Technology and Services
Experience
Randstad Technologies US August 2014 - Present
ComNet Technical Solutions, Inc. August 2012 - July 2014
Time Warner Cable November 2011 - January 2012
Knology August 2009 - November 2011
Knology October 2007 - April 2009
The Home Depot January 2007 - December 2007
Georgia Regents University November 2004 - May 2006
Augusta State University November 2004 - May 2006
Sitel August 2000 - November 2001
Sitel August 2000 - November 2001
Skills
CompTIA A+, CCNA, Troubleshooting, Windows 7, Network Administration, Technical Support, Software Installation, Switches, Hardware, Routers, Cisco Technologies, Networking, Windows, Network Engineering, Active Directory, Databases, CompTIA, Help Desk Support, Testing, Call Centers, Windows Server, Windows Vista, Wireless, Linux, C++, BMC Remedy, HTML, JavaScript, Programming, SQL
Education
Augusta State University 2001 — 2006
Bachelor Of Science, Computer Science
Fort Valley State University 1999 — 2000
Randstad Technologies US August 2014 - Present
ComNet Technical Solutions, Inc. August 2012 - July 2014
Time Warner Cable November 2011 - January 2012
Knology August 2009 - November 2011
Knology October 2007 - April 2009
The Home Depot January 2007 - December 2007
Georgia Regents University November 2004 - May 2006
Augusta State University November 2004 - May 2006
Sitel August 2000 - November 2001
Sitel August 2000 - November 2001
Skills
CompTIA A+, CCNA, Troubleshooting, Windows 7, Network Administration, Technical Support, Software Installation, Switches, Hardware, Routers, Cisco Technologies, Networking, Windows, Network Engineering, Active Directory, Databases, CompTIA, Help Desk Support, Testing, Call Centers, Windows Server, Windows Vista, Wireless, Linux, C++, BMC Remedy, HTML, JavaScript, Programming, SQL
Education
Augusta State University 2001 — 2006
Bachelor Of Science, Computer Science
Fort Valley State University 1999 — 2000
Amanda Metcalfe Amanda Metcalfe's Sitel Experience October 2005 - December 2005
Job SAHM hoping to attend medical school next year
Industry Primary/Secondary Education
Experience
Georgia Regents University January 2014 - February 2015
T-Mobile October 2012 - January 2013
Sticky Fingers Restaurants March 2010 - October 2012
McGillicuddy Works, LLC August 2007 - August 2009
Reid Memorial Presbyterian Church June 2006 - October 2007
Sitel October 2005 - December 2005
Books A Million March 2003 - September 2005
Skills
Office Administration, Spreadsheets, Administrative..., Adaptability, Fast Learner, Diligent, Office Management, Customer Service, Microsoft Office, Data Entry, Outlook, Microsoft Word, Microsoft Excel, QuickBooks, Telephone Skills, Clerical Work, Clerical Skills, 10 Key, Appointment Scheduling, File Management, Fax, Office Equipment, Calendars, Confidentiality, Filing, Internet Explorer, Multi-line Phone, Receptionist Duties, Copying, Phone Etiquette, Administrative Work, Telephone Reception, Highly detail oriented, Microsoft Office 2007, Cash Handling Experience, Cashiering, Teamwork, Cash Register, Dependable Team Player, Close Attention to..., Quicken, Customer Satisfaction, Customer Support, People Skills, Time Management, Communication
Education
Augusta State University 2003 — 2005
None, Undecided
Westside High School 1998 — 2002
Diploma, Comprehensive
Georgia Regents University January 2014 - February 2015
T-Mobile October 2012 - January 2013
Sticky Fingers Restaurants March 2010 - October 2012
McGillicuddy Works, LLC August 2007 - August 2009
Reid Memorial Presbyterian Church June 2006 - October 2007
Sitel October 2005 - December 2005
Books A Million March 2003 - September 2005
Skills
Office Administration, Spreadsheets, Administrative..., Adaptability, Fast Learner, Diligent, Office Management, Customer Service, Microsoft Office, Data Entry, Outlook, Microsoft Word, Microsoft Excel, QuickBooks, Telephone Skills, Clerical Work, Clerical Skills, 10 Key, Appointment Scheduling, File Management, Fax, Office Equipment, Calendars, Confidentiality, Filing, Internet Explorer, Multi-line Phone, Receptionist Duties, Copying, Phone Etiquette, Administrative Work, Telephone Reception, Highly detail oriented, Microsoft Office 2007, Cash Handling Experience, Cashiering, Teamwork, Cash Register, Dependable Team Player, Close Attention to..., Quicken, Customer Satisfaction, Customer Support, People Skills, Time Management, Communication
Education
Augusta State University 2003 — 2005
None, Undecided
Westside High School 1998 — 2002
Diploma, Comprehensive
Orpah Fedrick Orpah Fedrick's Sitel Experience July 2004 - November 2005
Job Customer Service Representative/Sales at URBN
Industry Human Resources
Experience
URBN July 2014 - Present
Augusta Richmond County February 2007 - Present
Charlie Norwood VA Medical Center May 2008 - October 2013
US Census Bureau April 2010 - June 2010
Teleperformance 2008 - 2009
Sitel July 2004 - November 2005
Skills
Policy, Payroll, Conflict Resolution, Public Speaking, Analysis, Employee Benefits, Human Resources, Staff Development, Non-profits, Microsoft Excel, Research, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Employee Relations, Customer Satisfaction, Event Planning, Interviews, Training, Nonprofits, Team Building
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business Management/ Human Resources
Augusta Technical College 1998 — 2001
Associate of Applied Technology in Accounting, Accounting
URBN July 2014 - Present
Augusta Richmond County February 2007 - Present
Charlie Norwood VA Medical Center May 2008 - October 2013
US Census Bureau April 2010 - June 2010
Teleperformance 2008 - 2009
Sitel July 2004 - November 2005
Skills
Policy, Payroll, Conflict Resolution, Public Speaking, Analysis, Employee Benefits, Human Resources, Staff Development, Non-profits, Microsoft Excel, Research, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Employee Relations, Customer Satisfaction, Event Planning, Interviews, Training, Nonprofits, Team Building
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business Management/ Human Resources
Augusta Technical College 1998 — 2001
Associate of Applied Technology in Accounting, Accounting
Samantha McElhenney's Sitel Experience March 2001 - October 2004
Job Office Manager/ HR/ Insurance Administrator
Industry Furniture
Experience
Plexus Worldwide, Inc. July 2014 - Present
Main Street Casual Living May 2013 - Present
Flexsteel Industries Inc February 2012 - May 2013
Village Animal Hospital August 2008 - January 2012
Cunningham Management Corp January 2005 - December 2005
Sitel March 2001 - October 2004
Skills
Customer Service, 10 Key, Fax, Data Entry, Appointment Scheduling, QuickBooks, Payroll, Time & Attendance, Human Resources, New Hire Paperwork, New Hire Orientations, Microsoft Excel, Invoice Processing, Oracle E-Business Suite, Office Administration, Outlook, Furniture, Medical Devices, Phone Skills, Filing, Clerical Skills, Office Equipment, Customer Satisfaction, Call Center, Administrative..., File Management, Microsoft Office, Receptionist Duties, Project Coordination
Education
Mississippi State University 2013 — 2013
Ashford University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration with minor in Human Resource Management
Hebron Christian School 1996 — 1999
High School Diploma
Plexus Worldwide, Inc. July 2014 - Present
Main Street Casual Living May 2013 - Present
Flexsteel Industries Inc February 2012 - May 2013
Village Animal Hospital August 2008 - January 2012
Cunningham Management Corp January 2005 - December 2005
Sitel March 2001 - October 2004
Skills
Customer Service, 10 Key, Fax, Data Entry, Appointment Scheduling, QuickBooks, Payroll, Time & Attendance, Human Resources, New Hire Paperwork, New Hire Orientations, Microsoft Excel, Invoice Processing, Oracle E-Business Suite, Office Administration, Outlook, Furniture, Medical Devices, Phone Skills, Filing, Clerical Skills, Office Equipment, Customer Satisfaction, Call Center, Administrative..., File Management, Microsoft Office, Receptionist Duties, Project Coordination
Education
Mississippi State University 2013 — 2013
Ashford University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration with minor in Human Resource Management
Hebron Christian School 1996 — 1999
High School Diploma
Celia Kinard Celia Kinard's Sitel Experience February 2009 - December 2012
Job Office Administration Assistant at Babcock Lumber
Industry Consumer Services
Experience
Babcock Lumber April 2014 - Present
Masonite August 2004 - April 2014
Sitel February 2009 - December 2012
Skills
Outlook, Microsoft Excel, Team Leadership, Management, Call Center, Customer Service, Kronos Timekeeping, Microsoft Office, Soft Skills, Cross-cultural..., Forklift Operation, Employee Training, Teacher Training, Teaching, Time Management, At Multitasking, Accounts Payable &..., Payroll, Employee Benefits, Phone Etiquette, Multi-line Phone, Organizational..., Problem Solving, Data Entry, Data Analysis, Cisco VoIP, Outbound Marketing, Team Building, Compliance PCI, Negotiation, Typing
Education
Athens State University 2004 — 2008
Bachelor's degree, Education
Babcock Lumber April 2014 - Present
Masonite August 2004 - April 2014
Sitel February 2009 - December 2012
Skills
Outlook, Microsoft Excel, Team Leadership, Management, Call Center, Customer Service, Kronos Timekeeping, Microsoft Office, Soft Skills, Cross-cultural..., Forklift Operation, Employee Training, Teacher Training, Teaching, Time Management, At Multitasking, Accounts Payable &..., Payroll, Employee Benefits, Phone Etiquette, Multi-line Phone, Organizational..., Problem Solving, Data Entry, Data Analysis, Cisco VoIP, Outbound Marketing, Team Building, Compliance PCI, Negotiation, Typing
Education
Athens State University 2004 — 2008
Bachelor's degree, Education
Andrew Rosier Andrew Rosier's Sitel Experience November 2012 - February 2014
Job Security Officer at Universal Services of America
Industry Security and Investigations
Experience
Universal Services of America March 2014 - Present
Sitel November 2012 - February 2014
Skills
Customer Service, Networking, Verbal De-escalation, Leadership
Education
Armstrong State University 2010 — 2012
A.R. Johnson Magnet High School 2006 — 2010
Health Services/Allied Health/Health Sciences, General
Universal Services of America March 2014 - Present
Sitel November 2012 - February 2014
Skills
Customer Service, Networking, Verbal De-escalation, Leadership
Education
Armstrong State University 2010 — 2012
A.R. Johnson Magnet High School 2006 — 2010
Health Services/Allied Health/Health Sciences, General
Shatoya Hoyle's Sitel Experience December 2008 - January 2010
Job Air/Ocean Export Customers svc rep
Industry Transportation/Trucking/Railroad
Experience
AZ Atlanta August 2012 - Present
Areyougame.com November 2011 - January 2012
Gate Gourmet 2012 - 2012
Smith & Nephew August 2010 - August 2011
Popeyes Louisiana Kitchen February 2010 - August 2010
Sitel December 2008 - January 2010
Regions Financial Corporation October 2005 - October 2008
Skills
Customer Service, Administrative..., 10 Key, Receptionist Duties, Dispatching, Cashiering, Blueprint Reading, Banking, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Filing, Software Documentation, Data Entry
Education
Atlanta Metropolitan College 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Psychology
The University of Memphis 2008 — 2010
The University of Memphis
Psychology
AZ Atlanta August 2012 - Present
Areyougame.com November 2011 - January 2012
Gate Gourmet 2012 - 2012
Smith & Nephew August 2010 - August 2011
Popeyes Louisiana Kitchen February 2010 - August 2010
Sitel December 2008 - January 2010
Regions Financial Corporation October 2005 - October 2008
Skills
Customer Service, Administrative..., 10 Key, Receptionist Duties, Dispatching, Cashiering, Blueprint Reading, Banking, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Filing, Software Documentation, Data Entry
Education
Atlanta Metropolitan College 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Psychology
The University of Memphis 2008 — 2010
The University of Memphis
Psychology
Kim Miller Kim Miller's Sitel Experience August 2011 - February 2014
Job Executive Recruiter (Agency and Corporate)
Industry Human Resources
Experience
The Advisory Board Company March 2015 - Present
Sitel August 2011 - February 2014
Independant Consultant November 2009 - September 2011
Community Health Systems October 2008 - September 2009
Edgenet September 2006 - January 2008
Tom Bain Personnel/Staffmark January 1994 - September 2006
The Enclave at Brentwood July 1989 - September 1994
Skills
Resume, Outsourcing, Recruiting, Talent Acquisition, Performance Management, Applicant Tracking..., Onboarding, Sourcing, Policy, Healthcare, Employee Relations, Human Resources, Talent Management, HRIS, Employee Engagement, Interviews, Vendor Management, Call Centers, Executive Search, Personnel Management, Training, New Hire Orientations, Hiring, Temporary Placement
Education
Jacksonville State University
Bachelor of Science, Marketing
Auburn University 1984 — 1985
The Advisory Board Company March 2015 - Present
Sitel August 2011 - February 2014
Independant Consultant November 2009 - September 2011
Community Health Systems October 2008 - September 2009
Edgenet September 2006 - January 2008
Tom Bain Personnel/Staffmark January 1994 - September 2006
The Enclave at Brentwood July 1989 - September 1994
Skills
Resume, Outsourcing, Recruiting, Talent Acquisition, Performance Management, Applicant Tracking..., Onboarding, Sourcing, Policy, Healthcare, Employee Relations, Human Resources, Talent Management, HRIS, Employee Engagement, Interviews, Vendor Management, Call Centers, Executive Search, Personnel Management, Training, New Hire Orientations, Hiring, Temporary Placement
Education
Jacksonville State University
Bachelor of Science, Marketing
Auburn University 1984 — 1985
Kevin Callan Kevin Callan's Sitel Experience 2000 - 2004
Job Student at Augusta Technical College
Industry Information Technology and Services
Experience
Fidelity National Information Services March 2006 - October 2012
Inova Fair Oaks Hospital 2004 - 2005
Sitel 2000 - 2004
Skills
C#, Java, C++, SQL, PHP, JavaScript, HTML, Visual Basic, Networking, Windows, Troubleshooting, Personnel Management, Photoshop, Management, Graphic Design, Microsoft Office, Process Improvement, Team Leadership
Education
Augusta Technical College 2013 — 2016
Associate of Applied Science, Computer Programming
Georgetown University 2004 — 2005
Computer Science Multi Certificate Program
Augusta State University 2003 — 2004
Computer Science
Georgia Institute of Technology 1995 — 1996
Architecture
Fidelity National Information Services March 2006 - October 2012
Inova Fair Oaks Hospital 2004 - 2005
Sitel 2000 - 2004
Skills
C#, Java, C++, SQL, PHP, JavaScript, HTML, Visual Basic, Networking, Windows, Troubleshooting, Personnel Management, Photoshop, Management, Graphic Design, Microsoft Office, Process Improvement, Team Leadership
Education
Augusta Technical College 2013 — 2016
Associate of Applied Science, Computer Programming
Georgetown University 2004 — 2005
Computer Science Multi Certificate Program
Augusta State University 2003 — 2004
Computer Science
Georgia Institute of Technology 1995 — 1996
Architecture
James Jarratt's Sitel Experience January 1998 - September 2001
Job SienaWay Consulting
Industry Hospital & Health Care
Experience
SienaWay Consulting May 2008 - Present
United Health Care 2001 - 2009
UnitedHealthcare 2001 - 2009
UnitedHealth Group January 2001 - June 2008
United Health Group 2001 - 2008
Sitel January 1998 - September 2001
SITEL Corporation January 1998 - January 2001
STREAM INTERNATIONAL, INC January 1997 - January 1998
Passkey International 1997 - 1998
Equifax Risk Management 1995 - 1998
Skills
Leadership, CRM, Strategic Planning, Strategy, Call Center, Start-ups, Risk Management, New Business Development, Process Improvement, Telecommunications, Customer Service, Sales, Process Engineering, Managerial Finance, Vendor Management, Marketing, Health Insurance, Managed Care, Medicare, Operations Management, Business Process..., Program Management, Management, Call Centers, Change Management, Human Resources, Executive Management, Training, Team Building, Enterprise Software, Outsourcing, Healthcare, Cross-functional Team..., Business Analysis, Finance, Consulting, Logistics, Management Consulting, Performance Management, Business Development, Analysis, P&L Management, Leadership Development, Budgets
Education
Northwestern University - Kellogg School of Management 1988 — 1990
MM, Marketing/Marketing Management, General
Austin College 1963 — 1967
BA, English, History, Education
SienaWay Consulting May 2008 - Present
United Health Care 2001 - 2009
UnitedHealthcare 2001 - 2009
UnitedHealth Group January 2001 - June 2008
United Health Group 2001 - 2008
Sitel January 1998 - September 2001
SITEL Corporation January 1998 - January 2001
STREAM INTERNATIONAL, INC January 1997 - January 1998
Passkey International 1997 - 1998
Equifax Risk Management 1995 - 1998
Skills
Leadership, CRM, Strategic Planning, Strategy, Call Center, Start-ups, Risk Management, New Business Development, Process Improvement, Telecommunications, Customer Service, Sales, Process Engineering, Managerial Finance, Vendor Management, Marketing, Health Insurance, Managed Care, Medicare, Operations Management, Business Process..., Program Management, Management, Call Centers, Change Management, Human Resources, Executive Management, Training, Team Building, Enterprise Software, Outsourcing, Healthcare, Cross-functional Team..., Business Analysis, Finance, Consulting, Logistics, Management Consulting, Performance Management, Business Development, Analysis, P&L Management, Leadership Development, Budgets
Education
Northwestern University - Kellogg School of Management 1988 — 1990
MM, Marketing/Marketing Management, General
Austin College 1963 — 1967
BA, English, History, Education
Cindy Pertuset's Sitel Experience June 2005 - July 2007
Job SAP Application Delivery Manager at Bridgestone Amercias
Industry Information Services
Experience
Bridgestone Amercias March 2013 - Present
Bridgestone Americas August 2009 - March 2013
Bridgestone Americas July 2007 - August 2009
Sitel June 2005 - July 2007
RR Donnelley August 2004 - June 2005
RR Donnelley September 1999 - August 2004
RR Donnelley June 1996 - September 1999
Tennessee Department of Finance & Administratin November 1993 - June 1996
Tennessee Department of Revenue June 1992 - October 1993
Skills
Process Improvement, Accounting, Six Sigma, SAP, General Ledger, SAP R/3, Finance, Internal Controls, Account Reconciliation, Project Management, Management, Forecasting, Sarbanes-Oxley Act, ERP, Financial Analysis, Leadership, Budgets, Budget Reconciliation, Business Process, Business Process..., Business Strategy, SAP ERP, Strategic Planning
Education
Belmont University - Jack C. Massey Graduate School of Business 1996 — 1998
MACC, Accounting
Austin Peay State University 1987 — 1992
BBA & BS, Accounting & Management Information Systems
Bridgestone Amercias March 2013 - Present
Bridgestone Americas August 2009 - March 2013
Bridgestone Americas July 2007 - August 2009
Sitel June 2005 - July 2007
RR Donnelley August 2004 - June 2005
RR Donnelley September 1999 - August 2004
RR Donnelley June 1996 - September 1999
Tennessee Department of Finance & Administratin November 1993 - June 1996
Tennessee Department of Revenue June 1992 - October 1993
Skills
Process Improvement, Accounting, Six Sigma, SAP, General Ledger, SAP R/3, Finance, Internal Controls, Account Reconciliation, Project Management, Management, Forecasting, Sarbanes-Oxley Act, ERP, Financial Analysis, Leadership, Budgets, Budget Reconciliation, Business Process, Business Process..., Business Strategy, SAP ERP, Strategic Planning
Education
Belmont University - Jack C. Massey Graduate School of Business 1996 — 1998
MACC, Accounting
Austin Peay State University 1987 — 1992
BBA & BS, Accounting & Management Information Systems
Darren Jordaan's Sitel Experience March 2003 - June 2004
Job Field Service Engineer at Daifuku America
Industry Computer Hardware
Experience
Daifuku America August 2014 - Present
Hill and Knowlton Strategies (Public Strategies inc. prior to merge with Hill and Knowlton) August 2005 - July 2014
Unisys June 2004 - July 2005
Sitel March 2003 - June 2004
Quester Technology September 2000 - December 2001
Motorola Solutions January 1995 - August 2000
Skills
Telecommunications, Proficient with Windows..., Intermediate Linux..., Intermediate..., Packet tracing using..., Call routing logistics, ●Proficient with..., Google Docs and other..., Advanced internet..., Troubleshooting and..., Troubleshooting, Management, Customer Service, Account Management, VoIP, Cross-functional Team..., Technical Support, CRM, Project Management
Education
Austin Community College 1995 — 1997
AAS, Electronic Technology
Daifuku America August 2014 - Present
Hill and Knowlton Strategies (Public Strategies inc. prior to merge with Hill and Knowlton) August 2005 - July 2014
Unisys June 2004 - July 2005
Sitel March 2003 - June 2004
Quester Technology September 2000 - December 2001
Motorola Solutions January 1995 - August 2000
Skills
Telecommunications, Proficient with Windows..., Intermediate Linux..., Intermediate..., Packet tracing using..., Call routing logistics, ●Proficient with..., Google Docs and other..., Advanced internet..., Troubleshooting and..., Troubleshooting, Management, Customer Service, Account Management, VoIP, Cross-functional Team..., Technical Support, CRM, Project Management
Education
Austin Community College 1995 — 1997
AAS, Electronic Technology
Chris Widick's Sitel Experience January 2002 - December 2003
Job ITSM Solutions Consultant at Flycast Partners
Industry Computer Software
Experience
Flycast Partners November 2013 - Present
PERRLA LLC July 2010 - October 2013
Synergy ITSM April 2006 - July 2010
Corrections Corporation of America October 2003 - April 2006
ClientLogic January 2002 - December 2003
Sitel January 2002 - December 2003
Bluestar Communications 2000 - 2001
Skills
ITIL v3 Foundations..., Cherwell Service..., IT Management, ITIL, Microsoft SQL Server, Integration, Technical Support, Software Installation, Networking, SQL, Troubleshooting, Team Leadership, Enterprise Software, IT Service Management
Education
Art Institute of Pittsburgh 1992 — 1994
Industrial Design
Flycast Partners November 2013 - Present
PERRLA LLC July 2010 - October 2013
Synergy ITSM April 2006 - July 2010
Corrections Corporation of America October 2003 - April 2006
ClientLogic January 2002 - December 2003
Sitel January 2002 - December 2003
Bluestar Communications 2000 - 2001
Skills
ITIL v3 Foundations..., Cherwell Service..., IT Management, ITIL, Microsoft SQL Server, Integration, Technical Support, Software Installation, Networking, SQL, Troubleshooting, Team Leadership, Enterprise Software, IT Service Management
Education
Art Institute of Pittsburgh 1992 — 1994
Industrial Design
Michael Magness's Sitel Experience May 2006 - April 2009
Job Heir at Grimmie Magness Cattle Co
Industry Telecommunications
Experience
Grimmie Magness Cattle Co May 2011 - Present
CPM Marketing Group, Inc. May 2009 - Present
International Fantasy Gaming Society October 2005 - Present
Memorial UCC January 2007 - May 2011
Sitel May 2006 - April 2009
Sitel October 2008 - December 2008
Sitel November 2006 - November 2007
Sitel August 2005 - May 2007
Skills
Quality Control, Team Leadership, Call Center, Leadership, CRM, Troubleshooting, Project Management, Customer Satisfaction, Marketing, Microsoft Office, Customer Experience, Technical Support, Process Improvement, SQL, Business Analysis
Education
Baylor University 2001 — 2004
Mechanical Engineering
Grimmie Magness Cattle Co May 2011 - Present
CPM Marketing Group, Inc. May 2009 - Present
International Fantasy Gaming Society October 2005 - Present
Memorial UCC January 2007 - May 2011
Sitel May 2006 - April 2009
Sitel October 2008 - December 2008
Sitel November 2006 - November 2007
Sitel August 2005 - May 2007
Skills
Quality Control, Team Leadership, Call Center, Leadership, CRM, Troubleshooting, Project Management, Customer Satisfaction, Marketing, Microsoft Office, Customer Experience, Technical Support, Process Improvement, SQL, Business Analysis
Education
Baylor University 2001 — 2004
Mechanical Engineering
Mallesh Srinivas's Sitel Experience February 2006 - December 2007
Job Lead Consultant at ITC Infotech
Industry Information Technology and Services
Experience
ITC Infotech (USA), Inc. November 2013 - Present
ITC Infotech India Limited December 2007 - November 2013
Sitel February 2006 - December 2007
Skills
Requirements Analysis, Oracle, SQL, ITIL, Java, PL/SQL, Unix, Data Migration
Education
B. M. S. College of Engineering 1997 — 2001
Bachelor of Engineering (BE), Chemical Engineering
V.V.Puram College of Science 1995 — 1997
2nd PUC, P.C.M.B
ITC Infotech (USA), Inc. November 2013 - Present
ITC Infotech India Limited December 2007 - November 2013
Sitel February 2006 - December 2007
Skills
Requirements Analysis, Oracle, SQL, ITIL, Java, PL/SQL, Unix, Data Migration
Education
B. M. S. College of Engineering 1997 — 2001
Bachelor of Engineering (BE), Chemical Engineering
V.V.Puram College of Science 1995 — 1997
2nd PUC, P.C.M.B
K. Sean Green's Sitel Experience October 1999 - October 2000
Job Sr. Manager Call Center Operations at Hughes Network Systems
Industry Internet
Experience
Hughes Network Systems October 2000 - Present
Sitel October 1999 - October 2000
Rainbow Homes March 1997 - October 1999
American Express Financial Advisors August 1996 - March 1997
Wal-Mart January 1991 - October 1996
Skills
Call Center, Technical Support, Workforce Management, Contact Centers, IVR, Call Centers, Customer Service, Operations Management, Management, Avaya, Service Delivery, Training, Process Improvement, CRM, Quality Assurance, Performance Management, Team Leadership
Education
Georgia College and State University 1988 — 1995
BBA Business Administration, Marketing
Auburn University 1986 — 1988
AeroSpace Engineering
Hughes Network Systems October 2000 - Present
Sitel October 1999 - October 2000
Rainbow Homes March 1997 - October 1999
American Express Financial Advisors August 1996 - March 1997
Wal-Mart January 1991 - October 1996
Skills
Call Center, Technical Support, Workforce Management, Contact Centers, IVR, Call Centers, Customer Service, Operations Management, Management, Avaya, Service Delivery, Training, Process Improvement, CRM, Quality Assurance, Performance Management, Team Leadership
Education
Georgia College and State University 1988 — 1995
BBA Business Administration, Marketing
Auburn University 1986 — 1988
AeroSpace Engineering
Lou Mougin's Sitel Experience 2013 - Present
Job Customer service at Sitel
Industry Retail
Experience
Sitel 2013 - Present
Teleperformance, USA November 2010 - June 2013
Teleperformance, USA 2010 - 2013
Wal-Mart June 2008 - October 2010
Skills
Creative Writing, Loss Prevention, Cashiering, Big Box, Planograms, Blogging, Merchandise Planning, Freelance Writing, Cash Register, CPFR, Retail Sales, Store Management, Customer Service, Shrinkage, Store Operations, Copy Editing, Grocery, Books, Merchandise, Cashiers, Phone Etiquette, Cash Handling Experience, Art, 10 Key, Journalism, Proofreading, Poetry, Editing, Call Centers, Publishing, Layout, Multi-line Phone, Accurate Data Entry, Customer Service..., Telephone Skills, Mac, Firefox, Clerical Skills, Clerical Work, Switchboard Operator, Virtual Assistance, Drawing, Outlook Express, Microsoft Office 2003, Inventory, Photocopier, Internet Explorer, Data Entry, Social Media, Copywriting
Education
Texas State Technical College 2007 — 2007
Medical transcription certification, Medical Transcription/Transcriptionist, 3.8
Baylor University 1973 — 1977
Did not graduate, Communication, Journalism, and Related Programs, 2.5
Sitel 2013 - Present
Teleperformance, USA November 2010 - June 2013
Teleperformance, USA 2010 - 2013
Wal-Mart June 2008 - October 2010
Skills
Creative Writing, Loss Prevention, Cashiering, Big Box, Planograms, Blogging, Merchandise Planning, Freelance Writing, Cash Register, CPFR, Retail Sales, Store Management, Customer Service, Shrinkage, Store Operations, Copy Editing, Grocery, Books, Merchandise, Cashiers, Phone Etiquette, Cash Handling Experience, Art, 10 Key, Journalism, Proofreading, Poetry, Editing, Call Centers, Publishing, Layout, Multi-line Phone, Accurate Data Entry, Customer Service..., Telephone Skills, Mac, Firefox, Clerical Skills, Clerical Work, Switchboard Operator, Virtual Assistance, Drawing, Outlook Express, Microsoft Office 2003, Inventory, Photocopier, Internet Explorer, Data Entry, Social Media, Copywriting
Education
Texas State Technical College 2007 — 2007
Medical transcription certification, Medical Transcription/Transcriptionist, 3.8
Baylor University 1973 — 1977
Did not graduate, Communication, Journalism, and Related Programs, 2.5
Iñigo Martin Mendoza's Sitel Experience March 2009 - Present
Job Service Delivery | Quality at SITEL
Industry Outsourcing/Offshoring
Experience
Sitel March 2009 - Present
TeleTech April 2008 - January 2009
ePLDT Ventus 2009 - 2009
eTelecare Global Solutions August 2007 - December 2007
FedEx Kinko's October 2005 - July 2007
Commission on Elections (Philippines) July 2006 - June 2007
Central Bank of the Philippines (BSP) March 2004 - February 2007
Verizon February 2000 - September 2005
Education
Ateneo de Manila University 2008 — 2009
Certificate, Business Process Outsourcing
New York University 1998 — 2002
BS, Computer Science
City University of New York
MBA, Business Administration
Sitel March 2009 - Present
TeleTech April 2008 - January 2009
ePLDT Ventus 2009 - 2009
eTelecare Global Solutions August 2007 - December 2007
FedEx Kinko's October 2005 - July 2007
Commission on Elections (Philippines) July 2006 - June 2007
Central Bank of the Philippines (BSP) March 2004 - February 2007
Verizon February 2000 - September 2005
Education
Ateneo de Manila University 2008 — 2009
Certificate, Business Process Outsourcing
New York University 1998 — 2002
BS, Computer Science
City University of New York
MBA, Business Administration
Abdoul Tall's Sitel Experience 2011 - 2011
Job Travel Specialist at Expedia, Inc.
Industry Transportation/Trucking/Railroad
Experience
Expedia, Inc. March 2013 - Present
Presidential Limousine October 2011 - March 2013
Sitel 2011 - 2011
HSI 2007 - 2008
Woolco Foods Inc. May 1995 - September 2004
Skills
Customer Service, Inventory Management, Negotiation, Microsoft Office, Customer Relations, Excel, Word, Budgeting, Problem Solving, PowerPoint, Planning, Sales Management, Sales, Customer Satisfaction, Direct Sales
Education
Baruch College 2002 — 2004
BA, Business Administration
Lycée technique Maurice Delafosse 1988 — 1992
High school degree
Expedia, Inc. March 2013 - Present
Presidential Limousine October 2011 - March 2013
Sitel 2011 - 2011
HSI 2007 - 2008
Woolco Foods Inc. May 1995 - September 2004
Skills
Customer Service, Inventory Management, Negotiation, Microsoft Office, Customer Relations, Excel, Word, Budgeting, Problem Solving, PowerPoint, Planning, Sales Management, Sales, Customer Satisfaction, Direct Sales
Education
Baruch College 2002 — 2004
BA, Business Administration
Lycée technique Maurice Delafosse 1988 — 1992
High school degree
Cheryl Hofgaard's Sitel Experience May 2012 - Present
Job A.A.S. in Human Services Technology
Industry Health, Wellness and Fitness
Experience
Sitel May 2012 - Present
Four Paws Pet Sitting June 2005 - Present
Mission Health Systems March 2010 - March 2012
Skills
Communication, Customer Service, Customer Satisfaction, Interviewing Skills, Client Intake, Data Entry, Organization Skills, complaint resolution, De-escalation, Multi-line Phone, Administrative..., Filing, Problem Solving, Marketing, Call Centers, Cashiering, Telephone Skills, Public Speaking, Time Management
Education
Asheville-Buncombe Technical Community College 2012 — 2015
A.A.S., Human Services Technology, 3.6 gpa
Omega Institute of New York 2008 — 2008
Reiki
State University of New York College at Oneonta 1991 — 1994
incomplete, Education
Sitel May 2012 - Present
Four Paws Pet Sitting June 2005 - Present
Mission Health Systems March 2010 - March 2012
Skills
Communication, Customer Service, Customer Satisfaction, Interviewing Skills, Client Intake, Data Entry, Organization Skills, complaint resolution, De-escalation, Multi-line Phone, Administrative..., Filing, Problem Solving, Marketing, Call Centers, Cashiering, Telephone Skills, Public Speaking, Time Management
Education
Asheville-Buncombe Technical Community College 2012 — 2015
A.A.S., Human Services Technology, 3.6 gpa
Omega Institute of New York 2008 — 2008
Reiki
State University of New York College at Oneonta 1991 — 1994
incomplete, Education
Farruba Chowdhury's Sitel Experience October 2006 - Present
Job Workfoce Coach at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2006 - Present
Washington Mutual Inc June 1999 - December 2005
Skills
Team Leadership, Call Centers, Coaching, Vendor Management, Workforce Management, Management, Team Building, Contact Centers, Forecasting, Operations Management, Microsoft Office, BPO, Process Improvement, Performance Management, Customer Experience
Education
Baruch College, City University of New York (CUNY) 2001 — 2005
Bachelor, Finance
Sitel October 2006 - Present
Washington Mutual Inc June 1999 - December 2005
Skills
Team Leadership, Call Centers, Coaching, Vendor Management, Workforce Management, Management, Team Building, Contact Centers, Forecasting, Operations Management, Microsoft Office, BPO, Process Improvement, Performance Management, Customer Experience
Education
Baruch College, City University of New York (CUNY) 2001 — 2005
Bachelor, Finance
Char Tolman's Sitel Experience November 2014 - Present
Job Customer Service Representative at Sitel
Industry Banking
Experience
Sitel November 2014 - Present
NCO Financial Systems February 2012 - Present
TeleTech May 2012 - October 2012
Bank of the West September 2001 - November 2011
Commercial Federal Bank September 2001 - November 2011
Bank of the West January 2001 - November 2011
Dillard's November 2000 - July 2001
Dillard’s January 2000 - January 2001
Wal-Mart February 1992 - July 2000
Wal-Mart January 1992 - January 2000
Skills
Credit, Banking, Loans, Underwriting, Budgets, Team Leadership, Team Building, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Outlook, Insurance, Sales
Education
Ashworth University 2013 — 2013
Medical Billing and Claims, Medical/Clinical Assistant
NowLongview Community College 2008 — 2012
Nursing
Rio Salado Community College 1991 — 1991
G.E.D, High School Diploma
Clifton School of Business, Word Processor 1985 — 1985
Certificate
Sitel November 2014 - Present
NCO Financial Systems February 2012 - Present
TeleTech May 2012 - October 2012
Bank of the West September 2001 - November 2011
Commercial Federal Bank September 2001 - November 2011
Bank of the West January 2001 - November 2011
Dillard's November 2000 - July 2001
Dillard’s January 2000 - January 2001
Wal-Mart February 1992 - July 2000
Wal-Mart January 1992 - January 2000
Skills
Credit, Banking, Loans, Underwriting, Budgets, Team Leadership, Team Building, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Outlook, Insurance, Sales
Education
Ashworth University 2013 — 2013
Medical Billing and Claims, Medical/Clinical Assistant
NowLongview Community College 2008 — 2012
Nursing
Rio Salado Community College 1991 — 1991
G.E.D, High School Diploma
Clifton School of Business, Word Processor 1985 — 1985
Certificate
Katrina Perdue's Sitel Experience June 2004 - December 2006
Job at
Industry Computer & Network Security
Experience
Best Buy May 2015 - Present
Best Buy April 2014 - Present
Best Buy November 2012 - April 2014
MarketSource October 2009 - December 2012
MarketSource, Inc / Hewlett Packard US Retail October 2009 - December 2012
Circuit City October 2007 - November 2008
Knology December 2006 - July 2007
Sitel June 2004 - December 2006
Skills
Computer Hardware, Sales, Customer Service, Troubleshooting, HP, Management, Technical Support, Windows, Training, Team Leadership, Customer Satisfaction, Hardware, Salesforce.com, Customer Experience, Team Building, Account Management
Education
Augusta Technical College 2008 — 2011
Augusta Technical College 2008 — 2011
Networking
Burke County 1994 — 1999
Augusta Technical CollegeAugusta GA
Networking Specialist Diploma
Best Buy May 2015 - Present
Best Buy April 2014 - Present
Best Buy November 2012 - April 2014
MarketSource October 2009 - December 2012
MarketSource, Inc / Hewlett Packard US Retail October 2009 - December 2012
Circuit City October 2007 - November 2008
Knology December 2006 - July 2007
Sitel June 2004 - December 2006
Skills
Computer Hardware, Sales, Customer Service, Troubleshooting, HP, Management, Technical Support, Windows, Training, Team Leadership, Customer Satisfaction, Hardware, Salesforce.com, Customer Experience, Team Building, Account Management
Education
Augusta Technical College 2008 — 2011
Augusta Technical College 2008 — 2011
Networking
Burke County 1994 — 1999
Augusta Technical CollegeAugusta GA
Networking Specialist Diploma
Owen Pryor's Sitel Experience November 2010 - October 2011
Job Customer Service Rep at Teleperformance, USA
Industry Consumer Services
Experience
Teleperformance, USA November 2011 - Present
SITEL November 2010 - October 2011
SITEL February 2007 - March 2009
Skills
Microsoft Office, Microsoft Word, Customer Satisfaction, Microsoft Excel, Customer Service, Call Center, Data Entry, Sales, PowerPoint, Telephone Skills, Fax, Customer Retention, 10 Key, Time Management, Account Management, Customer Experience, IEX Total View, IEX, Workforce Management
Education
Augusta Technical College 2009 — 2013
Cross Creek High School 2002 — 2006
Teleperformance, USA November 2011 - Present
SITEL November 2010 - October 2011
SITEL February 2007 - March 2009
Skills
Microsoft Office, Microsoft Word, Customer Satisfaction, Microsoft Excel, Customer Service, Call Center, Data Entry, Sales, PowerPoint, Telephone Skills, Fax, Customer Retention, 10 Key, Time Management, Account Management, Customer Experience, IEX Total View, IEX, Workforce Management
Education
Augusta Technical College 2009 — 2013
Cross Creek High School 2002 — 2006
Artemas Jones's Sitel Experience December 2000 - January 2001
Job Instructional Systems Analyst I College of Science and Mathematics at Georgia Regents University
Industry Higher Education
Experience
Georgia Regents University March 2015 - Present
Georgia Regents University June 2007 - March 2015
Georgia Regents University August 2004 - June 2007
Girls Inc. March 2001 - July 2003
Sitel December 2000 - January 2001
Around the USA July 2000 - November 2000
Skills
Microsoft Office, Public Speaking, Teaching, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, Higher Education
Education
Faith Bible Institute - (FBI) 2011 — 2014
Bible/Biblical Studies - Satellite school in Augusta, GA - (GYZ)
Augusta State University 1993 — 2008
Bachelor's Degree, Psychology
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2003 — 2004
Associate's Degree, The School of Personal Computer Repair
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2002 — 2003
Associate's Degree, The School of Small Business Management
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2002 — 2003
Associate's Degree, The School of Web Site Design
Georgia Regents University March 2015 - Present
Georgia Regents University June 2007 - March 2015
Georgia Regents University August 2004 - June 2007
Girls Inc. March 2001 - July 2003
Sitel December 2000 - January 2001
Around the USA July 2000 - November 2000
Skills
Microsoft Office, Public Speaking, Teaching, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, Higher Education
Education
Faith Bible Institute - (FBI) 2011 — 2014
Bible/Biblical Studies - Satellite school in Augusta, GA - (GYZ)
Augusta State University 1993 — 2008
Bachelor's Degree, Psychology
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2003 — 2004
Associate's Degree, The School of Personal Computer Repair
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2002 — 2003
Associate's Degree, The School of Small Business Management
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE - Norcross, GA 2002 — 2003
Associate's Degree, The School of Web Site Design
Alia Begum's Sitel Experience November 2006 - May 2012
Job Leasing Consultant at Westdale Asset Management
Industry Human Resources
Experience
Westdale Asset Management July 2015 - Present
Hire Priority Staffing & Executive Search June 2015 - Present
BG Staffing May 2015 - Present
Sitel November 2006 - May 2012
Le Meridian August 2003 - June 2006
Angsana Oasis Spa & Resort May 2002 - July 2003
Skills
Employee Engagement, Performance Management, Screening, Talent Acquisition, MIS, BPO, Succession Planning, HR Consulting, Employee Relations, Recruitments, Performance Appraisal, Talent Management, Payroll, Personnel Management, Employee Training, Human Resources, Deferred Compensation, HR Policies, Recruiting, Training, Strategic HR, Team Management
Education
Bangalore University 1995 — 2000
Bachelor of Arts from St. Joseph’s College, Bangalore University, Bangalore.
Westdale Asset Management July 2015 - Present
Hire Priority Staffing & Executive Search June 2015 - Present
BG Staffing May 2015 - Present
Sitel November 2006 - May 2012
Le Meridian August 2003 - June 2006
Angsana Oasis Spa & Resort May 2002 - July 2003
Skills
Employee Engagement, Performance Management, Screening, Talent Acquisition, MIS, BPO, Succession Planning, HR Consulting, Employee Relations, Recruitments, Performance Appraisal, Talent Management, Payroll, Personnel Management, Employee Training, Human Resources, Deferred Compensation, HR Policies, Recruiting, Training, Strategic HR, Team Management
Education
Bangalore University 1995 — 2000
Bachelor of Arts from St. Joseph’s College, Bangalore University, Bangalore.
Rachel Duesler's Sitel Experience March 2007 - March 2008
Job Quality anaylst and Customer service specialist
Industry Outsourcing/Offshoring
Experience
Sykes November 2008 - Present
Sitel March 2007 - March 2008
Dramatic Pawz June 2006 - November 2006
Otsego Manor May 2003 - November 2006
Upstate home for children September 2002 - May 2003
Skills
Customer Service, Technical Support, Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Operating Systems, Accounting, Quality Control, Telecommunications, Quality Assurance
Education
Ashford University 2011 — 2015
Bachelor of Business Administration (BBA)
Ashford University 2011 — 2015
Business Administration, Management and Operations
Otsego Area Occupational Center 2000 — 2002
Information Technologies
Worcester Central School 1999 — 2002
Advanced regents diploma
Sykes November 2008 - Present
Sitel March 2007 - March 2008
Dramatic Pawz June 2006 - November 2006
Otsego Manor May 2003 - November 2006
Upstate home for children September 2002 - May 2003
Skills
Customer Service, Technical Support, Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Operating Systems, Accounting, Quality Control, Telecommunications, Quality Assurance
Education
Ashford University 2011 — 2015
Bachelor of Business Administration (BBA)
Ashford University 2011 — 2015
Business Administration, Management and Operations
Otsego Area Occupational Center 2000 — 2002
Information Technologies
Worcester Central School 1999 — 2002
Advanced regents diploma
Brandon Bussey's Sitel Experience October 2000 - August 2005
Job Technical Support at CDK Global
Industry Information Services
Experience
CDK Global September 2014 - Present
ADP January 2008 - August 2014
Walmart January 2006 - January 2008
Sitel October 2000 - August 2005
Skills
Software Implementation, Technical Support, Call Center, Help Desk Support, Customer Retention, Customer Service, Account Management, Troubleshooting, ITIL, Customer Satisfaction, Sales, Networking, Training, Windows 7, Software Installation, Team Leadership, Management, Computer Hardware, Quality Assurance
Education
Augusta Technical College 2000 — 2004
Colorado Technical University-Online
Associate's degree, Computer Systems Networking and Telecommunications
CDK Global September 2014 - Present
ADP January 2008 - August 2014
Walmart January 2006 - January 2008
Sitel October 2000 - August 2005
Skills
Software Implementation, Technical Support, Call Center, Help Desk Support, Customer Retention, Customer Service, Account Management, Troubleshooting, ITIL, Customer Satisfaction, Sales, Networking, Training, Windows 7, Software Installation, Team Leadership, Management, Computer Hardware, Quality Assurance
Education
Augusta Technical College 2000 — 2004
Colorado Technical University-Online
Associate's degree, Computer Systems Networking and Telecommunications
Victoria Middleton's Sitel Experience April 2005 - October 2010
Job Team Coorindator EMSC
Industry Outsourcing/Offshoring
Experience
Emergency Medical Services Corporation July 2011 - Present
StarTek October 2010 - July 2011
Sitel April 2005 - October 2010
Skills
Microsoft, Word...
Education
Burke county high school 1999 — 2003
Augusta Technical College
Emergency Medical Services Corporation July 2011 - Present
StarTek October 2010 - July 2011
Sitel April 2005 - October 2010
Skills
Microsoft, Word...
Education
Burke county high school 1999 — 2003
Augusta Technical College
Jesse Newkirk's Sitel Experience April 2010 - Present
Job Retail Financial Analyst at Kirkland's Home
Industry Retail
Experience
Sitel April 2010 - Present
Education
Augusta State University 1997 — 2002
BA, Spanish
Sitel April 2010 - Present
Education
Augusta State University 1997 — 2002
BA, Spanish
Shauna Farries's Sitel Experience August 2008 - June 2011
Job Writer at Self
Industry Outsourcing/Offshoring
Experience
Self April 2004 - Present
Boys and Girls Club of Tabula Rasa May 2012 - October 2014
Sitel August 2008 - June 2011
Levy Restaurants September 1999 - August 2004
Skills
Customer Service, Operations Management, Process Improvement, Microsoft Office, Microsoft Excel, Budgets, Staff Development, Staff Management, Grant Writing, Technical Support, Training, Call Centers, Team Building
Education
Auburn University 1991 — 1998
Bachelor's, Hotel & Restaurant Management
Self April 2004 - Present
Boys and Girls Club of Tabula Rasa May 2012 - October 2014
Sitel August 2008 - June 2011
Levy Restaurants September 1999 - August 2004
Skills
Customer Service, Operations Management, Process Improvement, Microsoft Office, Microsoft Excel, Budgets, Staff Development, Staff Management, Grant Writing, Technical Support, Training, Call Centers, Team Building
Education
Auburn University 1991 — 1998
Bachelor's, Hotel & Restaurant Management
Shilpa GT's Sitel Experience June 2005 - July 2008
Job Independent Apparel & Fashion Professional
Industry Apparel & Fashion
Experience
Capital One January 2012 - October 2012
Sarthak Creation Pvt. Ltd. March 2009 - April 2010
Sitel June 2005 - July 2008
Skills
Tops, Fashion History, Denim, Fashion Design, Knitwear, Wovens, Customer Service, Customer Satisfaction, Cash Handling Experience, Financial Transactions, Team Management
Education
Vogue Institute Of Fashion Technology 2008 — 2009
Diploma, Fashion and Apparel Management
Bangalore University 2003 — 2007
Bachelor's degree
Capital One January 2012 - October 2012
Sarthak Creation Pvt. Ltd. March 2009 - April 2010
Sitel June 2005 - July 2008
Skills
Tops, Fashion History, Denim, Fashion Design, Knitwear, Wovens, Customer Service, Customer Satisfaction, Cash Handling Experience, Financial Transactions, Team Management
Education
Vogue Institute Of Fashion Technology 2008 — 2009
Diploma, Fashion and Apparel Management
Bangalore University 2003 — 2007
Bachelor's degree
Jason Tongier's Sitel Experience April 2011 - May 2012
Job Project Manager at Fastsigns
Industry Printing
Experience
FASTSIGNS May 2012 - Present
Sitel April 2011 - May 2012
Sitel August 2009 - April 2011
Skills
Freelance Writing, News Writing, Employee Training, Customer Satisfaction, Customer Experience, Team Management, Vendor Management, Customer Retention, Call Center, Workforce Management, Transition Management, Contact Centers, Service Delivery, Customer Service, Operations Management, Inbound Marketing, Performance Management, Process Improvement
Education
Arkansas Tech University 1988 — 1995
FASTSIGNS May 2012 - Present
Sitel April 2011 - May 2012
Sitel August 2009 - April 2011
Skills
Freelance Writing, News Writing, Employee Training, Customer Satisfaction, Customer Experience, Team Management, Vendor Management, Customer Retention, Call Center, Workforce Management, Transition Management, Contact Centers, Service Delivery, Customer Service, Operations Management, Inbound Marketing, Performance Management, Process Improvement
Education
Arkansas Tech University 1988 — 1995
Clarence Simmons M.Ed.'s Sitel Experience May 2000 - September 2002
Job Licence Insurance Agent
Industry Insurance
Experience
C & J Global Enterprises February 2009 - Present
Liberty National Life Ins Co November 2008 - April 2009
Sitel May 2000 - September 2002
U.S. Army November 1974 - December 1994
Skills
Medicare Supplements, Whole Life, Term Life Insurance, Disability Insurance, Health Insurance, Long Term Care, Accident, Dental, Critical Illness, Agents, Health Plans, Insurance, Supplemental Insurance, Insurance Planning, General Insurance, Medicare, Financial Planners, Dentistry, Health Policy, Life Insurance, Long-term Care, Fixed Annuities, Funeral Trust
Education
Armstrong Atlantic State University 1995 — 2005
Master of Education (M.Ed.), Middle Grades
Embry-Riddle Aeronautical University 1990 — 1993
Bachelor of Science (B.S.), Professional Aeronautic
C & J Global Enterprises February 2009 - Present
Liberty National Life Ins Co November 2008 - April 2009
Sitel May 2000 - September 2002
U.S. Army November 1974 - December 1994
Skills
Medicare Supplements, Whole Life, Term Life Insurance, Disability Insurance, Health Insurance, Long Term Care, Accident, Dental, Critical Illness, Agents, Health Plans, Insurance, Supplemental Insurance, Insurance Planning, General Insurance, Medicare, Financial Planners, Dentistry, Health Policy, Life Insurance, Long-term Care, Fixed Annuities, Funeral Trust
Education
Armstrong Atlantic State University 1995 — 2005
Master of Education (M.Ed.), Middle Grades
Embry-Riddle Aeronautical University 1990 — 1993
Bachelor of Science (B.S.), Professional Aeronautic
Jana Shields's Sitel Experience October 2006 - March 2008
Job Utilization Management Rep at Wellpoint BCBS
Industry
Experience
Wellpoint BCBS November 2010 - Present
Virginia Premier Health Plan, Inc. August 2008 - October 2009
Sitel October 2006 - March 2008
Education
Strayer University Atlanta 2011 — 2013
Student, Accounting
Bauder College 2002 — 2003
None, Business Administration
Wellpoint BCBS November 2010 - Present
Virginia Premier Health Plan, Inc. August 2008 - October 2009
Sitel October 2006 - March 2008
Education
Strayer University Atlanta 2011 — 2013
Student, Accounting
Bauder College 2002 — 2003
None, Business Administration
Sherica Hall's Sitel Experience July 2002 - September 2004
Job Reimbursement Analyst
Industry Hospital & Health Care
Experience
Northside Hospital 2007 - 2012
Prestige Staffing December 2006 - April 2007
Medac, Inc and KAM Technologies September 2004 - August 2006
Sitel July 2002 - September 2004
Skills
Excel, Great Communication, Excellent Verbal and..., Microsoft Office, Quickbooks, Quality Management, Account Management, Customer Service, Troubleshooting, Training & Development
Education
Augusta State University 1999 — 2002
Business/Corporate Communications
Davidson Fine Arts 1995 — 1999
General Diploma
Northside Hospital 2007 - 2012
Prestige Staffing December 2006 - April 2007
Medac, Inc and KAM Technologies September 2004 - August 2006
Sitel July 2002 - September 2004
Skills
Excel, Great Communication, Excellent Verbal and..., Microsoft Office, Quickbooks, Quality Management, Account Management, Customer Service, Troubleshooting, Training & Development
Education
Augusta State University 1999 — 2002
Business/Corporate Communications
Davidson Fine Arts 1995 — 1999
General Diploma
lisa demps's Sitel Experience August 2001 - April 2004
Job Customer Service Representative at Sears Commercial Call Center
Industry Retail
Experience
Sears Commercial Call Center July 2011 - Present
Brigade Quartermasters June 2009 - July 2011
Sitel August 2001 - April 2004
Skills
Customer Service, Oral & Written...
Education
Augusta Technical College 2010 — 2012
Sears Commercial Call Center July 2011 - Present
Brigade Quartermasters June 2009 - July 2011
Sitel August 2001 - April 2004
Skills
Customer Service, Oral & Written...
Education
Augusta Technical College 2010 — 2012
James Kitchens's Sitel Experience September 2006 - November 2008
Job Tech Support Specialist at Ipswitch, Inc.
Industry Consumer Services
Experience
Ipswitch, Inc. May 2014 - Present
Knology November 2009 - April 2014
Sitel September 2006 - November 2008
Skills
Troubleshooting, Technical Support, Sales, Customer Satisfaction, Customer Service, Microsoft Office, Telecommunications, Sales Management, Team Leadership, SQL, Management
Education
Augusta Technical College 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications
Ipswitch, Inc. May 2014 - Present
Knology November 2009 - April 2014
Sitel September 2006 - November 2008
Skills
Troubleshooting, Technical Support, Sales, Customer Satisfaction, Customer Service, Microsoft Office, Telecommunications, Sales Management, Team Leadership, SQL, Management
Education
Augusta Technical College 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications
Cori Pressley's Sitel Experience May 2010 - March 2011
Job
Industry Mental Health Care
Experience
Sitel May 2010 - March 2011
Skills
Mental Health, Psychological Assessment, Adolescents, Psychology, CBT, Psychotherapy, Treatment, Family Therapy, Group Therapy, Psychological Testing, Clinical Supervision, Counseling Psychology
Education
Ashford University 2010 — 2014
Bachelor of Arts (B.A.), Psychology
Long County High School 2000 — 2000
Sitel May 2010 - March 2011
Skills
Mental Health, Psychological Assessment, Adolescents, Psychology, CBT, Psychotherapy, Treatment, Family Therapy, Group Therapy, Psychological Testing, Clinical Supervision, Counseling Psychology
Education
Ashford University 2010 — 2014
Bachelor of Arts (B.A.), Psychology
Long County High School 2000 — 2000
Carolina McDow's Sitel Experience October 2012 - July 2013
Job Retail Professional
Industry Retail
Tahlia Wiles's Sitel Experience June 2010 - November 2010
Job Sales Associate at Sears Holdings Corporation
Industry Retail
Experience
Universal Protection Services June 2012 - Present
Bower Events April 2012 - Present
Sears Holdings Corporation September 2011 - Present
Ruby Tuesday November 2010 - June 2011
Sitel June 2010 - November 2010
Education
Ashford University 2009 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2005 — 2009
Bachelor's degree, Business Administration and Management, General
Palm Desert High School 1993 — 1995
Universal Protection Services June 2012 - Present
Bower Events April 2012 - Present
Sears Holdings Corporation September 2011 - Present
Ruby Tuesday November 2010 - June 2011
Sitel June 2010 - November 2010
Education
Ashford University 2009 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2005 — 2009
Bachelor's degree, Business Administration and Management, General
Palm Desert High School 1993 — 1995
David Beacham's Sitel Experience March 2009 - August 2010
Job Student at AshevilleBuncombe Technical Community College
Industry Electrical/Electronic Manufacturing
Experience
Walmart May 2012 - Present
Arvato Digital Services November 2011 - January 2012
Walmart August 2011 - October 2011
Sitel March 2009 - August 2010
Skills
Computer Repair, Electrical Engineering, Digital Electronics, Computer Hardware, Customer Service
Education
Asheville-Buncombe Technical Community College 2011 — 2013
Walmart May 2012 - Present
Arvato Digital Services November 2011 - January 2012
Walmart August 2011 - October 2011
Sitel March 2009 - August 2010
Skills
Computer Repair, Electrical Engineering, Digital Electronics, Computer Hardware, Customer Service
Education
Asheville-Buncombe Technical Community College 2011 — 2013
Franceswai Pryor's Sitel Experience May 2000 - October 2001
Job customer service at Teleperformance, USA
Industry Computer Networking
Experience
Teleperformance, USA November 2011 - Present
kelly services October 2007 - August 2009
Jackson Hewitt January 2004 - April 2007
GAPS - Georgia Assn of Personnel Services, Inc. May 2002 - January 2003
Sitel May 2000 - October 2001
Ace insurance agency October 1998 - March 2000
us department of energy March 1992 - March 1996
Skills
customer service, data entry, proficient ms windows, type 55 to 60 wpm with..., clerical, use of air/non-air tools
Education
virginia college 2011 — 2013
medical billing and coding
Augusta State University 1992 — 1996
Teleperformance, USA November 2011 - Present
kelly services October 2007 - August 2009
Jackson Hewitt January 2004 - April 2007
GAPS - Georgia Assn of Personnel Services, Inc. May 2002 - January 2003
Sitel May 2000 - October 2001
Ace insurance agency October 1998 - March 2000
us department of energy March 1992 - March 1996
Skills
customer service, data entry, proficient ms windows, type 55 to 60 wpm with..., clerical, use of air/non-air tools
Education
virginia college 2011 — 2013
medical billing and coding
Augusta State University 1992 — 1996
Branden Rollen's Sitel Experience August 2012 - Present
Job Accompanist at Hillcrest Baptist Church
Industry Music
Experience
Sitel August 2012 - Present
hillcrest baptist church March 2010 - Present
Skills
Call Centers, Workforce Management, Customer Experience, Contact Centers, Customer Satisfaction, Technical Support, Customer Support, Troubleshooting, Inbound Marketing, Telemarketing, Customer Service, Call Center Development, Customer Retention, Outsourcing
Education
Augusta State University 2007 — 2012
Bachelor of Arts (BA), music performance
Sitel August 2012 - Present
hillcrest baptist church March 2010 - Present
Skills
Call Centers, Workforce Management, Customer Experience, Contact Centers, Customer Satisfaction, Technical Support, Customer Support, Troubleshooting, Inbound Marketing, Telemarketing, Customer Service, Call Center Development, Customer Retention, Outsourcing
Education
Augusta State University 2007 — 2012
Bachelor of Arts (BA), music performance
Blake Bayer's Sitel Experience February 2005 - December 2005
Job Customer Service Rep
Industry Consumer Services
Experience
Internal Revenue Service February 2012 - May 2012
Harte-Hanks, Inc. April 2008 - August 2011
LK Jordan November 2007 - February 2008
Kelly Services April 2007 - September 2007
Minacs January 2006 - May 2006
Sitel February 2005 - December 2005
Adecco Group November 2004 - February 2005
Spherion June 2002 - March 2003
Harte-Hanks, Inc. January 2000 - June 2002
Skills
Typing, Windows, Technical Support, Customer Service
Education
Texas A&M University 1997 — 1998
Accounting
Austin Community College 1995 — 1997
Accounting
Bastrop High School 1986 — 1990
Internal Revenue Service February 2012 - May 2012
Harte-Hanks, Inc. April 2008 - August 2011
LK Jordan November 2007 - February 2008
Kelly Services April 2007 - September 2007
Minacs January 2006 - May 2006
Sitel February 2005 - December 2005
Adecco Group November 2004 - February 2005
Spherion June 2002 - March 2003
Harte-Hanks, Inc. January 2000 - June 2002
Skills
Typing, Windows, Technical Support, Customer Service
Education
Texas A&M University 1997 — 1998
Accounting
Austin Community College 1995 — 1997
Accounting
Bastrop High School 1986 — 1990
Angelika Bodie's Sitel Experience May 2009 - November 2010
Job Dispatcher at Checker Cab of Augusta
Industry Transportation/Trucking/Railroad
Experience
Checker Cab of Augusta April 2014 - Present
Urban Outfitters 2013 - 2013
Collection Receivables Inc 2013 - 2013
Sitel May 2009 - November 2010
Kangaroo Express, an operating trade name of The Pantry, Inc. April 2008 - April 2009
Kangaroo Express, an operating trade name of The Pantry, Inc. June 2007 - October 2007
Kent's Korner August 2004 - June 2007
Skills
Store Management, Merchandising, Cashiering, Inventory Control, Retail Sales, Employee Training, Staff Supervision, Verbal De-escalation, Proficient Typing Skills, Payment Card Processing, Dispatching, Stock Replenishment, Cash Handling Experience, Sales Order Processing, Data Entry, Copying, Filing, Paperwork, Microsoft Excel
Education
Aiken High School 2003 — 2007
High School Diploma
Augusta Technical College
Associate's degree, Paralegal Studies, Degree In Progress
Penn Foster
Penn Foster
Penn Foster
Checker Cab of Augusta April 2014 - Present
Urban Outfitters 2013 - 2013
Collection Receivables Inc 2013 - 2013
Sitel May 2009 - November 2010
Kangaroo Express, an operating trade name of The Pantry, Inc. April 2008 - April 2009
Kangaroo Express, an operating trade name of The Pantry, Inc. June 2007 - October 2007
Kent's Korner August 2004 - June 2007
Skills
Store Management, Merchandising, Cashiering, Inventory Control, Retail Sales, Employee Training, Staff Supervision, Verbal De-escalation, Proficient Typing Skills, Payment Card Processing, Dispatching, Stock Replenishment, Cash Handling Experience, Sales Order Processing, Data Entry, Copying, Filing, Paperwork, Microsoft Excel
Education
Aiken High School 2003 — 2007
High School Diploma
Augusta Technical College
Associate's degree, Paralegal Studies, Degree In Progress
Penn Foster
Penn Foster
Penn Foster
Nora Alcorn's Sitel Experience June 2009 - April 2010
Job
Industry
Experience
Dirt Cheap Inc July 2011 - October 2012
Sitel June 2009 - April 2010
Proctor & Gamble August 2007 - October 2007
FedEx May 2007 - June 2007
Skills
Customer Service, Leadership, Microsoft Excel, PowerPoint, Teaching, Training, Microsoft Word
Education
Ashford University 2013 — 2017
Bachelors of Arts, Education Studies
Ashford University 2013 — 2016
Bachelor of Arts (BA), Education studies
Pine High School 2003 — 2007
Dirt Cheap Inc July 2011 - October 2012
Sitel June 2009 - April 2010
Proctor & Gamble August 2007 - October 2007
FedEx May 2007 - June 2007
Skills
Customer Service, Leadership, Microsoft Excel, PowerPoint, Teaching, Training, Microsoft Word
Education
Ashford University 2013 — 2017
Bachelors of Arts, Education Studies
Ashford University 2013 — 2016
Bachelor of Arts (BA), Education studies
Pine High School 2003 — 2007
Kierra Quebodeaux's Sitel Experience September 2013 - Present
Job Agent at Sitel
Industry Telecommunications
Experience
Sitel September 2013 - Present
Education
Glenn Hills High School 2002 — 2006
Augusta Technical College
Sitel September 2013 - Present
Education
Glenn Hills High School 2002 — 2006
Augusta Technical College
Aliyah Lofton's Sitel Experience February 2013 - May 2013
Job Customer Service Rep.
Industry Consumer Services
Experience
Fresh Beginnings September 2013 - Present
Convergys July 2013 - September 2013
Sitel February 2013 - May 2013
Skills
Cpr Certified, Customer Service, Restaurants, Acting, Brochures
Education
South Georgia College 2013 — 2016
Augusta State University 2012 — 2013
Fresh Beginnings September 2013 - Present
Convergys July 2013 - September 2013
Sitel February 2013 - May 2013
Skills
Cpr Certified, Customer Service, Restaurants, Acting, Brochures
Education
South Georgia College 2013 — 2016
Augusta State University 2012 — 2013
Tammy Lawrence's Sitel Experience October 2005 - August 2007
Job Telecommunications Professional
Industry Telecommunications
Experience
CenturyLink January 2013 - May 2013
TeleTech October 2012 - January 2013
CenturyLink 2013 - 2013
Initial Outfitters May 2010 - August 2010
Sitel October 2005 - August 2007
Education
Auburn University 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
CenturyLink January 2013 - May 2013
TeleTech October 2012 - January 2013
CenturyLink 2013 - 2013
Initial Outfitters May 2010 - August 2010
Sitel October 2005 - August 2007
Education
Auburn University 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
James Hildreth's Sitel Experience May 2014 - Present
Job Tax Manager at Sitel
Industry Accounting
Experience
Sitel May 2014 - Present
PwC July 2013 - May 2014
PwC August 2011 - June 2013
Willis August 2010 - August 2011
Skills
External Audit, IFRS, Auditing, US GAAP, Big 4, Financial Reporting, GAAP, Accounting, Tax
Education
University of Tennessee-Knoxville 2009 — 2010
Masters of Accounting, Taxation
Auburn University 2006 — 2009
Bachelor of Business Administration (B.B.A.), Accountancy
Sitel May 2014 - Present
PwC July 2013 - May 2014
PwC August 2011 - June 2013
Willis August 2010 - August 2011
Skills
External Audit, IFRS, Auditing, US GAAP, Big 4, Financial Reporting, GAAP, Accounting, Tax
Education
University of Tennessee-Knoxville 2009 — 2010
Masters of Accounting, Taxation
Auburn University 2006 — 2009
Bachelor of Business Administration (B.B.A.), Accountancy
Ebony Clark's Sitel Experience 2009 - 2013
Job Rental Sales Agent
Industry Consumer Services
Experience
Avis Budget Group February 2015 - Present
Sears Holdings Corporation December 2013 - February 2015
BB&T September 2014 - December 2014
Encore Payment Systems December 2013 - January 2014
Sitel 2009 - 2013
Ross Stores, Inc. April 2007 - September 2009
Goodwill Industries International December 2003 - March 2004
Skills
Customer Service, Customer Insight, Microsoft Office, Loss Prevention, Accounts Receivable, Cash Management, Quality Control, Training, Inventory Control, Retail, Call Centers, P, Inventory Management, Teamwork, Performance Management, Team Building, Employee Training, Telephone Skills, Team Management, Coaching, 10 Key, Merchandising, Data Entry, Customer Experience, Forecasting, Team Leadership, Microsoft Word, Microsoft Excel, Customer Satisfaction, Management, Process Improvement, Sales, Time Management, Customer Retention
Education
Penn Foster 2014 — 2015
Diploma, Finance and Financial Management Services
Asheville-Buncombe Technical Community College 2013 — 2013
Certificate of Completion, Accounting and Finance
Manujothi Ashram 2000 — 2004
High School Diploma, Economics
Avis Budget Group February 2015 - Present
Sears Holdings Corporation December 2013 - February 2015
BB&T September 2014 - December 2014
Encore Payment Systems December 2013 - January 2014
Sitel 2009 - 2013
Ross Stores, Inc. April 2007 - September 2009
Goodwill Industries International December 2003 - March 2004
Skills
Customer Service, Customer Insight, Microsoft Office, Loss Prevention, Accounts Receivable, Cash Management, Quality Control, Training, Inventory Control, Retail, Call Centers, P, Inventory Management, Teamwork, Performance Management, Team Building, Employee Training, Telephone Skills, Team Management, Coaching, 10 Key, Merchandising, Data Entry, Customer Experience, Forecasting, Team Leadership, Microsoft Word, Microsoft Excel, Customer Satisfaction, Management, Process Improvement, Sales, Time Management, Customer Retention
Education
Penn Foster 2014 — 2015
Diploma, Finance and Financial Management Services
Asheville-Buncombe Technical Community College 2013 — 2013
Certificate of Completion, Accounting and Finance
Manujothi Ashram 2000 — 2004
High School Diploma, Economics
Demory S. Hill's Sitel Experience August 2008 - October 2010
Job OTI (Order to Invoice) Specialist at ADP | Accounts Receivable | Client Services | Human Resources
Industry Human Resources
Experience
ADP January 2014 - Present
ADP January 2014 - March 2015
Richmond County Board of Education September 2011 - January 2014
Richmond County Board of Education October 2010 - July 2011
Sitel August 2008 - October 2010
Education
Southern Wesleyan University 2015 — 2016
Master of Science (MS), Management and Leadership
Brenau University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Augusta Technical College 2008 — 2010
Associate of Science (A.S.), Accounting
ADP January 2014 - Present
ADP January 2014 - March 2015
Richmond County Board of Education September 2011 - January 2014
Richmond County Board of Education October 2010 - July 2011
Sitel August 2008 - October 2010
Education
Southern Wesleyan University 2015 — 2016
Master of Science (MS), Management and Leadership
Brenau University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Augusta Technical College 2008 — 2010
Associate of Science (A.S.), Accounting
Joseph Hay III's Sitel Experience January 2000 - June 2005
Job Human Resources Professional
Industry Human Resources
Experience
D1-Managed/Kelloggs November 2009 - December 2013
Bank of America March 2007 - November 2009
AT&T June 2005 - November 2009
Sitel January 2000 - June 2005
Monsanto/Flour Daniels March 1992 - January 2000
Education
Augusta Technical College
Associate of Science (AS), Accounting
D1-Managed/Kelloggs November 2009 - December 2013
Bank of America March 2007 - November 2009
AT&T June 2005 - November 2009
Sitel January 2000 - June 2005
Monsanto/Flour Daniels March 1992 - January 2000
Education
Augusta Technical College
Associate of Science (AS), Accounting
Derek Hopkins's Sitel Experience March 2012 - March 2014
Job Customer Service Representative
Industry Banking
Experience
SITEL March 2012 - March 2014
Ameri-Life Marketing Group September 2009 - March 2012
Sitel January 2007 - September 2009
Target January 2006 - January 2007
Harris Teeter March 2003 - January 2006
Skills
Customer Service, AutoCAD, Photography, Film, Music, Writing
Education
Asheville-Buncombe Technical Community College 2006 — 2014
Associate's Degree, Arts/ Computer-Aided Drafting, A
A C Reynolds High School 2001 — 2005
High School, Army JROTC/ROTC, A
SITEL March 2012 - March 2014
Ameri-Life Marketing Group September 2009 - March 2012
Sitel January 2007 - September 2009
Target January 2006 - January 2007
Harris Teeter March 2003 - January 2006
Skills
Customer Service, AutoCAD, Photography, Film, Music, Writing
Education
Asheville-Buncombe Technical Community College 2006 — 2014
Associate's Degree, Arts/ Computer-Aided Drafting, A
A C Reynolds High School 2001 — 2005
High School, Army JROTC/ROTC, A
Sara Trobaugh's Sitel Experience June 2012 - April 2013
Job Automotive Professional
Industry Automotive
Experience
Fortis Manufacturing 2014 - Present
Dart Container October 2013 - March 2014
Sitel June 2012 - April 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Indirect Purchasing, Purchase Orders, Purchasing Processes, Inventory Control, Inventory Analysis, Organizational..., Production Support, Archival Research, Copy Editing, Text Editing, Proofreading, Supervisory Experience, Evaluations, Instruction, Italian, Latin, Critical Thinking, Statistical Data..., Written & Verbal..., Written & Oral..., Exam Writing, Exam Evaluation
Education
University of California, Davis 2001 — 2005
Master's degree, History
Arizona State University 1996 — 2000
Bachelor of Arts (B.A.), History
Fortis Manufacturing 2014 - Present
Dart Container October 2013 - March 2014
Sitel June 2012 - April 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Indirect Purchasing, Purchase Orders, Purchasing Processes, Inventory Control, Inventory Analysis, Organizational..., Production Support, Archival Research, Copy Editing, Text Editing, Proofreading, Supervisory Experience, Evaluations, Instruction, Italian, Latin, Critical Thinking, Statistical Data..., Written & Verbal..., Written & Oral..., Exam Writing, Exam Evaluation
Education
University of California, Davis 2001 — 2005
Master's degree, History
Arizona State University 1996 — 2000
Bachelor of Arts (B.A.), History
Courtney McCord's Sitel Experience November 2010 - March 2011
Job Deputy Clerk at City of Augusta
Industry Government Administration
Experience
City of Augusta Customer Service RepresentativeSitelApril 2011 - February 2012
Sitel November 2010 - March 2011
Education
Augusta Technical College 2012 — 2014
Associate's degree, Criminal Justice
City of Augusta Customer Service RepresentativeSitelApril 2011 - February 2012
Sitel November 2010 - March 2011
Education
Augusta Technical College 2012 — 2014
Associate's degree, Criminal Justice
Amanda Everett's Sitel Experience November 2011 - March 2013
Job Administrative Assistant, Clerk
Industry Executive Office
Experience
Mary Jones Income Tax & Accounting 2013 - 2014
Sitel November 2011 - March 2013
Education
Auburn University 2002 — 2004
Bachelor of Arts (B.A.), Sociology
Lurleen B Wallace Community College 2000 — 2002
Associate of Arts (A.A.)
Mary Jones Income Tax & Accounting 2013 - 2014
Sitel November 2011 - March 2013
Education
Auburn University 2002 — 2004
Bachelor of Arts (B.A.), Sociology
Lurleen B Wallace Community College 2000 — 2002
Associate of Arts (A.A.)
Trish Woodward's Sitel Experience October 2006 - January 2011
Job
Industry Consumer Services
Experience
Macy's October 2014 - January 2015
Gregory Beier February 2011 - June 2014
Sitel October 2006 - January 2011
The Limited December 2003 - November 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Outlook, Windows
Education
Asheville-Buncombe Technical Community College
Associate of Arts (AA), General, 4.0
Central Piedmont Community College
Business, Computer Programming, Specific Applications
Macy's October 2014 - January 2015
Gregory Beier February 2011 - June 2014
Sitel October 2006 - January 2011
The Limited December 2003 - November 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Outlook, Windows
Education
Asheville-Buncombe Technical Community College
Associate of Arts (AA), General, 4.0
Central Piedmont Community College
Business, Computer Programming, Specific Applications
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY