Experience
Author of There is a Blessing in the Lesson: The Fruit of the Spirit   March 2013 - Present
Baker Hughes  April 2011 - October 2014
Halliburton  September 2008 - April 2011
Convergys  January 2008 - September 2008
Sitel   October 1998 - December 2007

Skills
Training, Troubleshooting, Management, Program Management, Quality Assurance, Outlook, Data Entry, Administrative..., Spreadsheets, Customer Service, Microsoft Office, Microsoft Excel, Access, Accounts Payable, Data Analysis, Administration, Analysis, Human Resources, Invoicing, Leadership, Payroll, Process Scheduler, SAP, Software Documentation, Supervisory Skills, System Administration, Teamwork, Time Management

Education
University of Phoenix   2010 — 2013
Bachelor of Science (B.S.), Human Services/Management, 3.66 GPA

Kilgore College   1995 — 1998
Associate of Applied Science, Business Administration and Management, General

Experience
Kelly Services  May 2015 - Present
Living Sanctuary AR   January 2000 - Present
Convergys  January 2014 - May 2015
Sitel   November 2011 - September 2013

Skills
Data Entry, Web Design, Process Improvement, Troubleshooting, Call Centers, Dogs, Team Leadership, Technical Support, Customer Service, Customer Experience, Entrepreneurship

Education
Johnson and Wales University   1985 — 1987
Associate's degree, Business Administration and Management, General

Experience
Self  February 2012 - Present
Complete Cleaning Services   February 2012 - May 2013
Walmart  March 2008 - March 2012
Sitel   September 2004 - August 2006

Skills
Customer Service, Microsoft Office, Microsoft Excel, Project Management, Budgets, Team Building, Microsoft Word, Strategic Planning, PowerPoint, Negotiation, Management, Project Planning, Process Improvement, Team Leadership

Education
Hillsborough Community College

International Academy of Design and Technology-Tampa

Experience
Sitel   December 2012 - Present
Tierra Real Estate Company   2009 - 2010
ReMax First Realty  June 2006 - October 2009
Pelican's Landing Restaurant   February 1999 - October 2003

Skills
Customer Experience, Customer Satisfaction, Customer Service, Call Centers

Education
Jones International University   2012 — 2015
Doctor of Philosophy (Ph.D.), Business Administration and Management, General

Jones International University   2009 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.82

Jones International University   2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 4.0

North Central Texas College   2004 — 2006
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.86

Experience
AutoZone  August 2012 - Present
Cowgirl Photography   October 1984 - Present
Southern States Cooperative  June 2011 - February 2012
Speedway SuperAmerica LLC  April 2010 - October 2010
Sitel   February 2009 - August 2009
Barista  September 2006 - May 2008

Skills
Outstanding Customer..., Retail Management, Leadership, Problem Solving, Customer Service, Inventory Management, Retail, Outlook, Customer Satisfaction, PowerPoint, Merchandising, Social Media, Public Speaking, Store Management, Team Leadership, Public Relations, Team Building, Sales, Sales Management, Leadership Development, Teamwork, Marketing, Training, Management, Social Networking, Time Management

Education
Southern Methodist University   1990 — 1993
Public Relations/Anthropology

King's College London, U. of London   1991 — 1991
International Marketing, Advertising, and Public Relations

Experience
Accenture  August 2006 - Present
Teleperformance  June 2001 - August 2006
United States Army  November 1990 - November 2004
FutureCall  March 1998 - June 2001
Metris Companies  January 1997 - March 1998
Sitel   July 1993 - January 1997
APAC Customer Services  October 1990 - June 1993
Foodservice Management, Inc   April 1985 - September 1992

Skills
Military Leadership, Executive Management, Executive Financial..., Leadership Development, Executive Coaching, Performance Management, Performance Improvement, Financial Performance..., Leadership, Team Building, Team Leadership, Cross-functional Team..., Team-oriented, Teaching, Business Analysis, Financial Analysis, BPO, Shared Services, Contact Centers, Customer Insight, Strategic Leadership, Thought Leadership, Outsourcing Management, Offshore Outsourcing, Transformational..., Analytics, Public Speaking, Inspiring Leadership, Executive Development, Command & Control, Business Intelligence, Emotional Intelligence, Vendor Management, Management, Operations Management, Strategic Planning, Business Strategy, Strategic Thinking, Talent Management, Organizational..., Organizational Design, Customer Engagement, Human Capital, Process Engineering, Governance, Global Operations, Management Consulting, Strategy, Business Process..., Stakeholder Management

Education
American Military University
BA Management, Leadership, 3.94 GPA, President's List

Hutchinson Community College
Associate of Arts (AA), General Studies

Experience
Dallas ISD  August 2008 - August 2015
Thriving Minds   June 2012 - July 2012
City of Dallas  June 2009 - August 2009
Perot Systems Governement Services   October 2007 - August 2008
SITEL   May 2004 - September 2004

Skills
Dance, Lesson Planning

Education
Texas Woman's University   2013 — 2014
Master of Business Administration (MBA)

University of Oklahoma   2005 — 2007
Bachelor of Fine Arts (BFA), Modern Dance Performance

Kilgore College   2002 — 2004

Experience
Sitel   November 2013 - Present
CS Insurance Strategies   September 2010 - November 2013
Open English  September 2011 - December 2012
Kaplan Higher Education  January 2008 - December 2010
Kaplan University  November 2006 - January 2008
Westwood College  November 2005 - November 2006

Skills
Public Speaking, Change Management, Training & Development, Employee Training, Coaching, Management, Project Management, Training, Team Building, Staff Development, Team Leadership, Strategy, E-Learning, Teaching, Career Counseling, Interviews, Recruiting, Cross-functional Team..., Human Resources, Leadership, Career Development, Employee Relations, Business Development, Analysis, Process Improvement, Talent Management, CRM

Education
Illinois State University   1992 — 1995
Bachelor of Science, Public Relations

Fenwick

Experience
Alorica  November 2013 - Present
Alorica  November 2011 - November 2013
Sitel   December 2009 - November 2011
Sitel   November 2007 - December 2009
Sitel   August 2006 - November 2007
Sitel   February 2006 - August 2006
Sitel   June 2002 - February 2006
Sitel   December 1999 - June 2002
Sitel   June 1999 - December 1999

Skills
Sales Operations, Six Sigma, Business Intelligence, Quality Assurance, Team Building, Instructional Design, Finance, Contact Center..., Salesforce.com, Call Center, Customer Experience, Customer Satisfaction, Customer Retention, CRM, Net Promoter Score, Marketing Strategy, RFP Design, Bid Strategy, Change Management, Outsourcing, Team Management, BPO, Process Improvement, Project Management, Service Delivery, Sales Process, Contact Centers, Business Process..., Business Development, Offshoring, Call Centers, Analysis, Program Management, Training, Vendor Management, Lead Generation, Inbound Marketing, Enterprise Software, Solution Selling, Call Center Development, Software Documentation, Sales, Telemarketing, Management, Leadership, Operations Management, Marketing, Performance Management

Education
Kaplan University

Experience
Cargill  March 2014 - Present
Cargill  November 2005 - April 2014
Sitel   August 2004 - September 2005
United States Air Force  February 2001 - June 2004

Skills
Laboratory, Chemistry, HACCP, Microbiology, Quality Assurance, Food Science, GMP, Food Industry, Food Safety, Continuous Improvement, Food Processing

Education
Kansas State University   2010 — 2014
Bachalor of Science, Food Science

Experience
Jett Business Systems   November 2013 - Present
AAON  August 2011 - November 2013
Computer Time   February 2011 - July 2011
Dana Holding Corporation  September 2004 - June 2009
Wal-mart  September 2003 - September 2004
Sitel   November 2000 - September 2003
Carmike Cinemas  August 1996 - November 2000

Skills
Active Directory, VPN, Networking, Cisco IOS, Microsoft SQL Server, Computer Hardware, DHCP, Troubleshooting

Education
Kilgore College   2009 — 2011
Certificate, Network Security

Experience
The Learning Tree  July 2014 - Present
Sitel   June 2013 - July 2014
The JSU Chanticleer   January 2010 - April 2013
Beach Mountain Press   May 2012 - August 2012
Total Victori Entertainment Booking   April 2007 - January 2010

Skills
Creative Writing, Journalism, Editing, Blogging, News Writing, Copy Editing, Social Media, Feature Articles, Facebook, AP Style, Online Journalism, Press Releases, Research, Proofreading, Photoshop, Editorial

Education
Jacksonville State University   2013 — 2015
Master of Arts (M.A.), English Language and Literature, General

Jacksonville State University   2008 — 2013
Bachelor of Arts (BA), Communication, Journalism, and Related Programs

Experience
Sitel   March 2013 - Present
N.E.W. Customer Service Companies, Inc   January 2012 - March 2013
Pilot Flying J  2008 - 2012

Education
Kaplan University-Davenport Campus   2011 — 2013
Associate's degree, Business Administration and Management, General

Experience
Santee Lynches Regional COG   July 2014 - Present
Sumter Senior Services   January 2014 - June 2014
HJ Heinz  December 2013 - April 2014
Sykes  May 2008 - October 2009
Sitel   November 2000 - March 2008

Skills
Recruiting, Human Resources, Payroll, Interviews, HR Policies, Management, Employee Benefits, Onboarding, Microsoft Excel, Policy, Team Building, Program Management, Employee Relations, Research, New Hire Orientations, Operations Management, Analysis, Training, Coaching, Personnel Management, Performance Management, Organizational..., Leadership Development, Benefits Administration, Call Centers, Hiring, Talent Acquisition, Team Management, Technical Recruiting, Screening, Nonprofits, Time Management, Outsourcing, Workforce Management, Applicant Tracking..., Sourcing, Staff Development, Team Leadership, Outlook, Customer Service, Executive Search, College Recruiting, Performance Appraisal, Employee Training, Benefits Negotiation, Customer Experience, Workforce Planning, Labor Relations, Talent Management, Employee Engagement

Education
Kaplan University-Davenport Campus   2012 — 2013
Master's degree, Secondary Education and Teaching

Morris College   1990 — 1995
Bachelor of Arts (BA), English Language and Literature, General

Mount Pleasant High School   1985 — 1990
High School Diploma, General Studies

Experience
Universal Orlando Resort  May 2014 - Present
Sitel   September 2013 - April 2014
Dial America Marketing  July 2013 - August 2013
telecom service Bureau  April 2013 - June 2013
Publix Supermarkets  January 2013 - March 2013
The Walt Disney Company  April 2010 - November 2012
DEL-SOL Orlando International Airport   August 2009 - October 2009
UPS  January 2007 - January 2009
General Construction  January 1997 - January 2004

Skills
Customer Service, Microsoft Office, Microsoft Word, Social Networking, Retail, Inventory Management, Sales, Public Speaking, Event Management, Marketing, Public Relations, Advertising, Time Management, Merchandising, Teamwork, Training

Education
Keiser College   2006 — 2007
Culinary Arts Degree

Continental Academy   2005 — 2005
Diploma

Experience
Randstad  August 2014 - October 2014
AppleOne Employment Services  October 2013 - February 2014
Randstad  September 2013 - October 2013
BRIDGES  October 2011 - December 2012
BRIDGES  April 2011 - October 2011
BRIDGES  May 2009 - April 2011
The University of Tennessee  May 2007 - May 2009
The University of Tennessee  November 2007 - December 2008
The University of Tennessee  May 2007 - November 2007
Sitel   April 2006 - April 2007

Skills
Non-profits, Event Planning, Customer Service, Public Speaking, PowerPoint, Microsoft Office, Microsoft Excel, Event Management, Curriculum Development, Curriculum Design, Hands-on Training, Program Facilitation, OneNote, Bookkeeping, Strategic Financial..., Strategic Planning, New Hire Orientations, New Hire Training, Desktop Administration, Compliance, Data Analysis, Quality Management, Qualitative Research, Program Management, Account Management, Operations Management, Project Management, Formation, Competitive Analysis, Benchmarking, Goal-oriented..., Governance, Training, Program Development, Policy, Fundraising, Youth Development, Budgets, Leadership Development, Career Counseling, Marketing, Higher Education, Recruiting, Coaching, Team Building, Resume Writing, Government, Editing, Analysis, Community Outreach

Education
Walden University   2011 — 2015
Doctor of Philosophy (Ph.D.), Public Policy and Administration and Leadership/Nonprofit Management

Kaplan University   2009 — 2011
Master of Science (M.S.), Higher Education/Leadership & Administration

Le Moyne-Owen College   2003 — 2009
Bachelor of Arts (BA), Music Theory and Composition

Millington Central High School   1999 — 2003
General Education

Rhodes College Music Academy   1999 — 2002
N/A, Classical Music, Theory & Composition

Experience
Mississippi State Department of Health  March 2011 - Present
East Metro Family Medical Clinic   July 2014 - July 2015
MSDH   August 2009 - March 2011
Mississippi State University  August 2007 - May 2009
Sitel   June 2008 - August 2008
Sunflower Grocery Store   September 2003 - August 2007

Skills
60 WPM, Customer Relation, Customer Service, Materials Management, Microsoft Office, Outlook, Office Equipment, Payroll Processing, Personnel, Policy Analysis, Publicity, Sales, Supervisory Skills, Internet, Payroll, Human Resources, Event Planning, Public Relations, Social Media, Training, Oral & Written..., Technical Support, Pilot Projects, Project Rollouts, PowerPoint, Health Education, Public Health, Program Development, Community Outreach, Nonprofits, Policy, Analysis, Process Improvement, Healthcare, Program Evaluation, Fundraising, Public Speaking

Education
Mississippi College   2010 — 2012
Master of Health Services Administration

Mississippi State University   2007 — 2009
Bachelor of Business Administration

Itawamba Community College   2005 — 2007
Associate of Arts, General Business

Experience
Little Caesars  January 2012 - Present
JL7 PHOTOGRAPHY   November 2011 - Present
NAVY EXCHANGE  November 2009 - October 2011
CLEARWIRE INTERNET   July 2009 - September 2009
Geek Squad  August 2007 - July 2009
Sitel   January 2005 - August 2007

Skills
Active Directory, Windows 7, Windows Server, Computer Hardware, Troubleshooting, A+ Certified, Network Administration, XP, Laptops, Computer Repair, Windows, Software Installation, VMware, Printers, Servers, Wireless Networking, Routers

Education
ITT Technical Institute-Jacksonville   2011 — 2013
ASSOCIATE OF SCIENCE; Bachelors Degree, ISC (Information Systems and Cybersecurtity)

ITT Technical Institute-Norfolk   2011 — 2013
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance

Experience
TELUS  January 2014 - Present
TELUS  October 2006 - December 2013
Sitel   May 2002 - September 2006
Sitel   2002 - 2006

Skills
Quality Assurance, Call Center, Training Delivery, Process Improvement, Documentation, Computer Hardware, Telecommunications, Computer Maintenance, Music Production, Radio Broadcasting, Microsoft Office, Excel, IPTV, Active Directory, Software Documentation, Customer Satisfaction, Call Centers, Microsoft Excel, DSL, Team Management, Team Leadership, Technical Support, Management, Software Installation, Vendor Management, Customer Service, Training

Education
Southern Alberta Institute of Technology   2006 — 2012
Journeyman Certificate, Telecommunications Technology/Technician

Humber College   2000 — 2001
Broadcasting

Experience
Lane Bryant  August 2014 - Present
Southpoint Self Storage   July 2013 - April 2014
Iron Guard Self Storage   October 2010 - January 2012
Sitel   September 2008 - June 2010
Harte Hanks  September 2006 - May 2008
Urban Outfitters  September 2007 - January 2008
McDonalds  July 2005 - September 2007

Skills
Writing, Radio Broadcasting, Broadcast Television, Human Resources, Leadership, Psychology, Sociology, Customer Service, Management, Microsoft Office, Call Centers, Camera Skills, Early Childhood..., Communication, Sales, Team Leadership, Team Building, Teamwork, Video Editing, Sound Editing, Creative Writing, Leadership Development, Critical Thinking, Positive Psychology, Employee Relations, Employee Training, Video Production, Sound Mixing

Education
Jacksonville University   2012 — 2016

Connecticut School of Broadcasting- Tampa Campus   2007 — 2007
Broadcasting in Television and Radio, TV and Radio

Experience
The Krystal Company  May 2013 - August 2013
Sitel   March 2012 - April 2012

Skills
Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English

Education
Kaplan University-Davenport Campus   2013 — 2016
Master of Business Administration (MBA), Finance, General

Kaplan University   2010 — 2013
Bachelor of Science (BS), Paralegal Studies

Experience
Time Warner Cable  June 2005 - Present
HomeWorx Services   January 2003 - December 2013
Sitel   October 2001 - December 2002

Skills
Customer Service, Networking, Troubleshooting, Technical Support, Sales, Event Planning, Leadership, Call Centers, Microsoft Excel, Direct Sales, Call Center, Microsoft Word, Microsoft Office, HTML, Social Networking, Computer Repair, Router Configuration, Desktop Publishing, French, Recruiting, ICOMS, Microsoft Access, QuickBooks, CSS, Amazon Kindle, ePub, German, Brazilian Portuguese, Access, Computer Hardware, Accounts Payable, Accounts Receivable, Inventory Management, Inventory Analysis, General Ledger..., Bookkeeping, Partnership Taxation, Payroll, Oracle E-Business Suite, Small Business Marketing

Education
University of Louisville   2011 — 2015
Bachelor's Degree, Accounting, 3.6

The Southern Baptist Theological Seminary   2005 — 2011
MDiv, Missions & Evangelism, 3.3

Middle Tennessee State University   1995 — 2001
BS, International Relations, French, German, 3.35

Johannes Gutenberg-Universität Mainz   2000 — 2000
Language Instruction: German & French

Experience
Verizon Wireless  October 2005 - Present
Sitel   December 1999 - October 2005

Education
Kilgore College   2001 — 2004
N/A, Computer Networking

Experience
The West Clinic Comprehensive Breast Center   September 2014 - February 2015
The Meyer Eye Group   August 2014 - September 2014
Ingram Micro  February 2014 - September 2014
Jabil  May 2012 - February 2014
CSL Plasma  January 2011 - May 2012
Dealer Track Digital   January 2011 - January 2012
Sitel   January 2009 - January 2010
Regional Adjustment Bureau  January 2008 - January 2009

Skills
Typing, Exceptional Listener, Logistics, Customer Satisfaction, Technical Support, Medical Terminology, Nursing Education, Healthcare, Teamwork, Adherence, Medical Devices, Medical Charting, Business Planning, Customer Service, Leadership, Invoicing, Troubleshooting, Time Management, Training, Software Documentation, PowerPoint, Data Entry, Administrative..., Process Scheduler, Outlook, Analysis, Lotus Notes, Quality Assurance, Administration, Process Improvement, Inventory Management, Call Centers, Access, Telephone Skills, Manufacturing, Medical Records, Payroll, Purchasing, Data Analysis, Inventory Control, SAP, Team Leadership, Management, Microsoft Excel, Supervisory Skills, Accounts Receivable, Microsoft Word, Spreadsheets, Finance, Administrative...

Education
Kaplan University   2014 — 2016
Masters, Healthcare Admin.

The University of Memphis   2006 — 2012
Bachelor's of Professional Studies, Healthcare Services, 3.2/4.0

Lane College   2005 — 2006
n/a, Biology, General

Experience
Sitel   December 2012 - Present
Marty York Music   December 2012 - Present
Bank of America  March 2012 - December 2012
Asylum Oeconomica Thesis Project   November 2012 - November 2012
NetSpend Corporation  June 2009 - March 2012
Salsa del Salto bed and breakfast   October 2007 - November 2008
Sprint PCS  January 2003 - October 2007
Best Buy  December 1999 - May 2001
Daniels Enterprises   June 1990 - June 1995

Skills
Customer Service, Risk Management, Inventory Management, Troubleshooting, Conflict Resolution, Merchandising, Accountability, Problem Solving, Customer Relations, Planning, Business Analysis, Retail, Microsoft Office, New Business Development, Life Transitions, Event Planning, Rainmaker, Communication Skills, Soft Skills, Organizational..., Organization, Employee Engagement, Productivity Coaching, Lifestyle Coaching, Recruiting, Training

Education
Kaplan University   2009 — 2011
Masters, Business Administration

The University of New Mexico   1992 — 1996
Geography, Geography, Anthropology, Spanish, Geology, general studies.

The University of New Mexico   1991 — 1996
Bachelor’s Degree, Geography, 3.66

Experience
Walmart  October 2011 - Present
Sitel   November 2009 - January 2010

Skills
Police, Policy, Shrinkage, Big Box, Loss Prevention, Inventory Control, Retail Sales, Data Entry, Inventory Management, Merchandising, Cash Handling Experience, Retail, Inventory, Profit, Visual Merchandising

Education
Husson University   2011 — 2016
Bachelor's degree, Business Administration and Management, General

Caribou Vocational   2010 — 2011
Auto Body, A

Caribou Vocational   2009 — 2010
Criminal Justice, B+

Experience
N.E.W. Customer Service Companies, Inc   September 2013 - July 2015
Sitel   August 2000 - October 2012

Skills
BPO, Call Center, Workforce Management, Operations Management, Outsourcing, Contact Centers, Service Delivery, Sla, Transition Management, Customer Experience, Customer Satisfaction, Vendor Management, Process Management, Performance Management, Offshoring, Inbound Marketing, Call Center Development, Telecommunications, Call Centers, Troubleshooting, Recruiting, Quality Assurance, CRM, Project Management, Avaya, Program Management, Process Improvement, Coaching, Business Process..., Human Resources, Data Analysis, Capacity Planning, Six Sigma, Team Management, Change Management, Customer Retention, Team Leadership, Management, Employee Engagement, Training, ITIL, Customer Service, Sales, Technical Support, Business Analysis, Leadership, Employee Training, Avaya Technologies, SLA

Education
Kaplan University   2015 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Kaplan University   2013 — 2015
Associate of Arts (A.A.), Customer Service and Business Management, Cumulative 3.98

Experience
The Prestigious Mark  August 2009 - Present
Sitel   2000 - 2003
Kelly Services  1998 - 2000

Skills
Employee Relations, Coaching, Leadership Development, Budgets, Public Speaking, Marketing, Management, Recruiting, Marketing Communications, Employee Engagement, Marketing Strategy, Sales, Onboarding, Personnel Management, Nonprofits, Customer Satisfaction, Event Planning, Customer Service, Leadership, Team Building, Public Relations, Human Resources, Performance Management, Fundraising, Talent Management, Event Management, New Hire Orientations, Time Management, Social Media Marketing, Training, Advertising, Social Networking

Education
Western Carolina University   2001 — 2005
Master of Human Resources

Indiana University Bloomington   1991 — 1995
Bachelor of Science, Psychology

Experience
Complete Pipe Services LLC   July 2008 - Present
Convergys  May 2007 - June 2008
Sitel   September 2003 - June 2007

Skills
Account Management, People Skills, Sales Management, Sales, Inspection, Customer Satisfaction, Customer Service, Management, Team Building, Leadership, Team Leadership, Recruiting, Employee Training, Inventory Management, Sales Operations, Team Management, Operations Management, Customer Retention, Training, Vendor Management, Contract Negotiation, Contract Management, Budgets, Forecasting, Cross-functional Team..., Strategy, Leadership Development, Strategic Planning, Inventory Control, Change Management, Business Strategy, Marketing Strategy, Facilities Management, Market Research, Social Networking

Education
Stephen F. Austin State University   1999 — 2002
Bachelor of Arts (B.A.), Communications

Kilgore College   1996 — 1999
Basics, Basics

Kilgore High School   1992 — 1996
Basics, Basics

Experience
The RFX Global Companies/ ABDmgt   August 2015 - Present
APL  February 2014 - April 2014
T-Mobile  June 2013 - November 2013
Sitel   August 2011 - May 2012
IT Consulting, LLC   October 2007 - July 2011

Skills
Microsoft Office, Windows 7, QuickBooks, Internet, Networking, Wireless, Management, Analysis, Technical Support, Troubleshooting, Telephony, Training, Leadership, Wireless Networking, Network Security, IT Strategy, Escalation Resolution, Information Technology, System Deployment, Cisco Technologies, Telecommunications, Invoicing, System Administration, Windows Server, LAN-WAN, VPN, Network Design, Help Desk Support, Visio, TCP/IP, Software Installation, DNS, Microsoft Exchange, Citrix, VoIP, Windows 8.1 Enterprise, Logistics, Freight Brokerage, 3PL, LTL, Ocean Freight, Air Freight, Transportation, Team Building, Sales, Strategic Planning, Customer Service

Education
University of Phoenix   2008 — 2010
Bachelor of Applied Science (B.A.Sc.)

ITT Technical Institute-Knoxville   2003 — 2005
Associate of Science (A.S.)

Experience
Mandalay Bay Resort & Casino  June 2014 - Present
Toastmasters International  April 2013 - Present
Rodan + Fields Dermatologists  December 2013 - Present
MGM Resorts International Operations   January 2005 - June 2014
Sitel   March 2002 - December 2004
Integrated Dynamics Engineering, Cybeq Systems Division   May 2000 - August 2001
Lobob Laboratories   January 2000 - May 2000
Guidant Vascular Intervention(now known as Abbott Vascular)   December 1998 - December 1999

Skills
HR Policies, Employee Engagement, Benefits Administration, Human Resources, Recruiting, Employee Benefits, Employment Law, Background Checks, Conflict Resolution, Personnel Management, Training, Coaching, Customer Service, Policy, Workers Compensation, Drug Testing, WOTC, I-9 audits, J-1, F-1, System Administration, Staff Development, Hiring, Onboarding, New Hire Orientations, HRIS, Interviews, Workforce Planning, Employee Training, Succession Planning, Hotels, Management, Talent Management, Payroll

Education
University of Phoenix   2005 — 2008
BS, Business Management

ITT Technical Institute-Las Vegas   2002 — 2004
AS, Computer Network Systems Technology

Independence High School, San Jose, CA   1993 — 1997
Diploma, General Studies, Computer, Technology, Electronics

Experience
All Taxi Dispatch   April 2015 - Present
Sitel   February 2015 - April 2015
C3/CustomerContactChannels, Inc.   October 2014 - January 2015
Stripes Convenience Stores  January 2014 - August 2014
McDonald's Corporation  June 2013 - December 2013
APAC Customer Services  June 2012 - December 2012
Teleperformance  March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc.   January 2011 - April 2011
Party City  August 2008 - December 2008

Education
ITT Technical Institute-Las Vegas   2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9

Experience
Sitel   September 2015 - Present
PRAKTIKER  January 2005 - July 2014
BULTRADE D&L   January 2002 - December 2004
BULTRADE Distribution & Logistics   2002 - 2004

Skills
Excell advanced;..., International Business, Business Strategy, Retail, Strategy, Purchasing, Business Planning, Negotiation, Procurement, Team Management, FMCG, Merchandising, Marketing Management, Analysis, Management, Contract Negotiation, New Business Development, Product Development, Teamwork, Pricing, Team Leadership, Logistics, Leadership, Sourcing, SAP, Sales Management, Supply Chain, Management Consulting, Team Building, Marketing Strategy, Change Management, Competitive Analysis, Forecasting, Strategic Planning, Key Account Management, Supply Chain Management, Sales, Inventory Management, Project Planning, Operations Management, Market Research, Budgets

Education
Ikonomièeski universitet, Varna   1990 — 1995
Master's, Industrial Management

Mathematical High School in Ruse   1986 — 1990
Computing Mathematics

Experience
Texas Department of Public Safety  June 2015 - August 2015
Cigna  February 2015 - June 2015
Drillinginfo  March 2014 - January 2015
3M  July 2014 - September 2014
Houghton Mifflin Harcourt  April 2010 - March 2014
New York State Department of Health - Infinitum Inc   March 2008 - March 2010
Qualcomm  October 2007 - March 2008
Sitel   January 2005 - September 2007

Skills
Requirements Analysis, Requirements Gathering, Agile Methodologies, SQL, Business Analysis, SDLC, Business Requirements, SharePoint, Use Case Diagrams, Business Process, Scrum, .NET, Quality Center, Visio, Software Documentation, Management, Vendor Management, Rights Management, Data Analysis, Publishing Technology, Project Coordination, Agile Methodolgy, Compliance..., IIBA, HP Quality Center, Spira, Business Case Modelling, Test Planning, UML, Rally, SAP, JIRA

Education
University of Texas, Austin Professional Development Center   2013 — 2014
Business Analysis

Jawaharlal Nehru Technological University   2001 — 2005
Bachelor of Technology (B.Tech.)

Experience
Sitel   July 2015 - Present
Xerox Services  July 2014 - September 2014
J. Sargeant Reynolds Book Store   January 2012 - January 2014
Taco Bell  September 2003 - March 2009
Walmart  June 2007 - October 2008

Skills
Microsoft Excel, Microsoft Word, Typing ability of 40 wpm, Microsoft PowerPoint, Proficient in both..., Microsoft Access

Education
Wake Technical Community College   2015 — 2016
Office Management and Supervision

J Sargeant Reynolds Community College   2012 — 2014
Associate's degree, Office Management and Supervision

Experience
Paradym   March 2015 - June 2015
Sitel   January 2011 - February 2014

Skills
Java, Python, HTML, Linux, Open Source Software, Android Development, Android, Windows, C++

Education
ITT Technical Institute-Knoxville   2003 — 2005
Associate's degree, Software Application Design and Programming

Experience
Pellerin Milnor Corporation  March 2014 - Present
CoAdvantage  November 2013 - March 2014
Vertafore  May 2011 - November 2013
ALPS South  August 2010 - March 2011
Symmetric Engineering Group   September 2009 - August 2010
Premise, Inc   February 2007 - September 2009
Merchants FoodService  July 2005 - February 2007
NetBase Technologies  November 2003 - April 2005
Sitel   2001 - 2002

Skills
Microsoft Technologies, VMware ESX, Cisco, Routing Protocols, Sonicwall, HP Server Hardware, HP EVA, IBM Servers, IBM iSeries, IBM Storage, IBM PC, Dell PowerEdge Servers, AIX, Disaster Recovery, Red Hat Linux, Cisco Technologies, Networking, DS4000, Firewalls, Microsoft Exchange, Active Directory, Backup Exec, VMware, HP, Windows Server, Servers, Virtualization, SAN, DNS, Data Center, DHCP, Citrix, Network Administration, Hyper-V, Hardware, Group Policy, Storage, Security, Switches, Technical Support, Troubleshooting, High Availability, Routers, IIS, NetApp, Cluster, Cisco Routers, Infrastructure, Cisco Nexus, Help Desk Support

Education
Jones County Junior College   2000 — 2002
Associates in Applied Science, Computer/Information Technology Administration and Management

Columbia High School   1994 — 1998
High School Diploma, Basics

Experience
Adams Technology Solutions   January 2014 - May 2015
Open Mortgage, LLC  August 2013 - June 2014
Mid America Mortgage, Inc  August 2011 - December 2012
Cendera Funding  July 2009 - September 2010
American Eagle Outfitters  July 2009 - October 2009
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   October 2008 - July 2009
Convergys  February 2008 - October 2008
Sitel   October 2007 - February 2008

Skills
Computer Hardware, Social Media, Computer Security, Computer Science, Cellular Communications, Wireless Networking, Mobile Phone Industry, Mobile Phone Repair, Mortgage Lending, Troubleshooting, Invoicing, Customer Service, Management, Residential Mortgages, Refinance, FHA, Loan Origination, USDA, VA loans, Technical Support, Software Installation, Real Estate Financing, Call Centers, Windows, Networking, Microsoft Office 2007, Closings, Loans, Office Management, Mortgage Banking, Loan Servicing, Mortgage Servicing, Fax, Microsoft Office, Microsoft Excel, Sales

Education
Kilgore College   2013 — 2017
Associates of Computer Science, Cyber Security

Overton High School   2003 — 2007
High School Diploma, General Studies

Experience
National Association of Professional Women (NAPW)   February 2015 - Present
Jackson State University  February 2014 - Present
Jackson State University  February 2012 - February 2014
Jackson State University  November 2010 - February 2012
Birmingham City Schools  August 2007 - September 2011
State of Mississippi --Division of Medicaid Bureau of Medical Services   October 2009 - September 2010
Sitel   January 2008 - September 2009
BELLSOUTH TELECOMMUNICATIONS INC  April 2003 - October 2006

Skills
OSHA 30-Hour, SharePoint, Higher Education, Windows, Training, Microsoft Office, Visio, Teaching, E-Learning, Training & Development, Staff Development, Team Management, Coaching, Teacher Training, Analytic Problem Solving, Leadership Development, Telecommunications, Training Delivery, Software Documentation, Job Coaching, Windows 7, Databases, Troubleshooting, Microsoft Exchange, Computer Hardware, Public Health, Instructional Design, Educational Technology, Human Resource..., Microsoft Certified..., Change Management, Account Management, Cross-functional Team..., Sales Management, Long-term Customer..., Alcohol Awareness, Sociology, Criminology, Windows 8, Apple Software, Program Management, iPad Support, Analytical Skills, Nonprofits, Human Resources, Public Speaking, Community Outreach, Research, Leadership

Education
Jackson State University
Master of Arts (M.A.), Sociology Alcohol & Drug Studies

Jackson State University
Bachelor of Science (BS), Criminology

Miles College
Criminal Justice and Corrections

Experience
American Communications  January 2015 - Present
American Home Patient  October 2012 - January 2014
Convergy’s  August 2007 - October 2012
Convergys  August 2007 - 2009
Sitel   June 2004 - August 2007

Skills
Sales, Customer Service, Business Organizational..., Customer Service..., Excellent customer..., Microsoft Word and Excel, Spreadsheet, Management, Wireless, Quality Assurance, Telecommunications, Human Resources, Team Leadership, Call Centers, CRM, Customer Satisfaction, Customer Retention, Coaching, Contact Centers, Customer Experience, Training, Leadership, Team Building, Account Management

Education
Kilgore College   1999 — 2003
Associate of Arts Degree, Business

Experience
Navarro Cosmetology   June 2011 - April 2012
Verizon Wireless  May 2006 - March 2010
Verizon Wireless  May 2006 - March 2010
Verizon Wireless  2006 - 2010
Sitel   September 1998 - April 2006
Sitel   January 1998 - January 2006
FETTER, GREEN & ASSOCIATES   January 1993 - January 1998

Skills
Call Center, Customer Experience, Customer Satisfaction, Avaya, Technical Support, Troubleshooting, Telecommunications, Inbound Marketing, Customer Retention, Customer Service, Customer Support, DSL, Wireless Networking, Computer Hardware, Hair Cutting, Hair Straightening, Hair Coloring, Hair, Data Entry

Education
Navarro Cosmetology   2011 — 2012
Cosmetology

Kilgore College
GED, Cosmetology

Experience
iCertainty   January 2015 - Present
M3COM   September 2013 - Present
The Buller Group  September 2013 - December 2014
M3COM   August 2009 - September 2013
GFALLS, LLC   February 2005 - August 2009
AOL  March 2002 - February 2005
GFALLS, LLC   March 1999 - March 2002
Sitel   February 1993 - March 1999
Tenenbaum & Associates   September 1991 - February 1993
JONES DAY®  September 1988 - September 1991

Skills
Investments, Managing P&Ls, Management, Leadership, Finance, Start-ups, Strategic Planning, Marketing, Mergers, Management Consulting, New Business Development, Program Management, Mergers & Acquisitions, Negotiation, Strategy, E-commerce, Strategic Partnerships, Telecommunications, Enterprise Software, Business Development, P&L Management, Business Planning, Executive Management, Entrepreneurship, Marketing Strategy, Sales, Venture Capital, Analysis, Consulting, Business Strategy, SaaS, Cross-functional Team..., Competitive Analysis, Product Management, Outsourcing, Contract Negotiation, Professional Services, Integration, Cloud Computing, Go-to-market Strategy

Education
University of Virginia School of Law   1985 — 1988
JD, Law

James Madison University   1980 — 1984
BBA, Accounting, Finance and Economics

Experience
Sitel   August 2015 - Present
Convergys  January 2009 - August 2015
Chartwells (Higher Education Division)   September 2001 - December 2008
Chartwells  August 2001 - October 2008

Skills
Leadership, Management, Social Media, Training, Customer Service, Customer Satisfaction, Retail, Menu Development, Public Speaking, Team Management

Education
Idaho State University   1999 — 2002
Unfinished, Computer Science

Experience
Teleperformance  May 2008 - Present
SITEL   December 2004 - 2007
SITEL   November 2003 - December 2004
SITEL   2001 - 2003

Skills
Start-ups, CRM, Sales, Mergers, Negotiation, Forecasting, Management, Call Center, BPO, Outsourcing, Customer Experience, Contact Centers, Operations Management, Vendor Management, Business Development, Call Centers, Recruiting, Mergers & Acquisitions, Executive Management, Cross-functional Team..., P&L Management, Strategic Partnerships

Education
IAE FRANCE - Écoles Universitaires de Management   1988 — 1989
MBA

University of Antwerp   1987 — 1988
BS

University of Antwerp   1983 — 1987
MBA

Experience
Sitel   October 2010 - Present

Skills
Perl, Unix Shell Scripting, PL/SQL, Java, JavaScript, HTML, Business Objects

Education
University of Saskatchewan
M.S.

Indian Institute of Science
M.S.

University of Madras
B.E.

Experience
Teleperformance  January 2014 - Present
Sutherland Global Services  September 2010 - January 2014
24/7 Customer  June 2007 - September 2010
Sitel   June 2005 - June 2007
PRC, LLC  September 2001 - June 2005

Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management

Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance

King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting

Miami University

Experience
Kelly Services  July 2015 - Present
Kelly Services  June 2011 - Present
Kelly Services  April 2006 - June 2011
Sitel   May 2004 - April 2006

Skills
Temporary Staffing, Staffing Services, Applicant Tracking..., Talent Acquisition, Recruiting, Technical Recruiting, Employee Relations, Human Resources, Contract Recruitment, Customer Service, Training, Permanent Placement, Sourcing, College Recruiting, Internet Recruiting, Management, Talent Management, Executive Search, Team Building, Microsoft Office, Payroll, Onboarding, Screening, Cold Calling, Workforce Planning, New Hire Orientations, Performance Management, Employee Benefits, Resume Writing

Education
Kilgore College   2002 — 2004

White Oak High School   1998 — 2002
High School

Experience
Kaiser Permanente IT  2008 - 2009
Sitel   July 2003 - May 2008
Nucom Business Systems   May 2001 - June 2003

Education
Humber College   1999 — 2002
Associate, Computer Engineering Technology

Experience
Bell  August 2012 - Present
Bell Mobility  July 2008 - August 2012
Sitel   January 2008 - June 2008
Bharti Airtel Ltd  October 2005 - January 2006

Skills
Telecommunications, Wireless, MPLS, IP, VoIP, Unified Communications, QoS, Team Leadership, Technical Support, Technical Writing, Technical Documentation, Technical Leadership, Technical Analysis, Computer Diagnostics, Team Building, Cross-functional Team..., Service Level Management, Network Administration, Troubleshooting, Computer Hardware..., Remote Troubleshooting, Internet Troubleshooting, Network Troubleshooting, Software Troubleshooting, Configuration Management, Data Migration, Windows Server, Technical Services, Technical Service...

Education
Humber College
Post Graduate, Wireless Telecommunications, Honours

Punjab Technical University
Bachelor of Technology (B.Tech.), Computer Science and Engineering

Experience
Drai's Enterprises  May 2014 - Present
DTT Surveillance  February 2014 - May 2014
Sprint  August 2012 - December 2013
Shift4 Corporation  June 2012 - August 2013
Clearwire  2006 - 2011
Sitel   2004 - 2006
T-Mobile  2003 - 2004

Skills
Technical Support, Quality Assurance, Call Center, Customer Satisfaction, Team Leadership, Management, Customer Experience, Avaya, Customer Support, Telecommunications, Troubleshooting, Software Documentation, Process Improvement, Team Management, Workforce Management, Call Centers, Security, Training, Wireless, Enterprise Mobility, Call center start-up, Call Center...

Education
Idaho State University   1998 — 1999
Certification, Applied Science

Ogden High School

Experience
FeraDyne Outdoors   2014 - Present
CVR Partners, LP   2014 - Present
Hennessy Capital LLC   2014 - Present
Teasdale Foods   2014 - Present
Give and Go Prepared Foods  January 2012 - Present
Sitel   2011 - Present
Snow Phipps   2011 - Present
OMERS Private Equity  2010 - Present
Viskase Companies   2006 - Present
CTI Foods  2010 - 2013

Skills
Mergers & Acquisitions, Management, Portfolio Management, Strategy, Sourcing, Strategic Planning, Sales and Marketing,...

Education
University of Southern California - Marshall School of Business   1974 — 1975
MBA

Iona College   1969 — 1973
BBA

Stepinac

Experience
PTT Financial Inc.   March 2012 - Present
Music Africa Inc   November 2009 - Present
Ryerson University  September 2008 - Present
Fort McMurray Labor Source   November 2008 - September 2011
Sitel   January 2007 - June 2008
Sitel   January 2007 - June 2008

Skills
Business Development, Coaching, Customer Service, Analysis, Entrepreneurship, Management, Recruiting, Human Resources, Event Management, Interviews

Education
Humber College   2014 — 2015
Postgraduate Certificate, Financial Planning

Ted Rogers School of Management, Ryerson University
Master of Business Administration (M.B.A.), the Management of Technology and Innovation ­ - Entrepreneurship

University of Maiduguri ­ Borno State
BACHELOR of APPLIED SCIENCE

Ryerson University

Experience
Franklin Energy Services  August 2012 - Present
City of Madison  October 2010 - June 2012
conference call service   August 2007 - January 2009
University of Wisconsin-Madison  November 2002 - May 2004
Sitel   May 2000 - May 2002
OEM Worldwide  July 1999 - April 2000

Skills
Customer Service, Data Analysis, Technical Support, Data Collection, Analysis, HTML, Microsoft Office, CSS, Government, Troubleshooting, Microsoft Excel, Energy Efficiency, Energy, Energy Management, Energy Audits, Energy Conservation, Portfolio Management, Affordable Housing, Fair Housing, Mechanical Engineering, Fluid Mechanics, Mechatronics, HVAC Controls, Property Management, Microeconomics, Macroeconomics, Marketing, Renewable Energy Systems, Lighting, Hot Water, Heating, Energy Retrofits, Incentive Programs, Economic Development...

Education
Indiana University-Purdue University at Fort Wayne   2006 — 2010
Mechanical Engineering and Construction Technology

Purdue University   2006 — 2010
Bachelor of Science, Mechanical Engineering and Construction Technology

Sturgis Brown

Experience
Suddenlink Communications  February 2012 - June 2012
Verizon Wireless/Alltel  March 2006 - April 2010
Wal Mart  May 2000 - December 2005
Sitel   November 1998 - December 1999
Kilgore College  February 1993 - October 1998

Skills
Billing, Troubleshooting, Microsoft Office, Call Center, Data Entry, Excel, Word, Inventory Management, Problem Solving, Outlook, Customer Service, Customer Satisfaction, Promotions, Customer Relations, Scheduling, Research, Inbound, Wireless, Telephone Skills, Fax, Cash Handling, Internet Explorer, Outstanding Customer..., Call Centers

Education
East Texas Career Training Center, Inc   2010 — 2010
Certificate, Medical Insurance Specialist/Medical Biller, A

Kilgore College   1993 — 1998
certificate, Business/Commerce, General

Experience
LifeNet Systems Inc.   January 2014 - Present
Madison County Memorial Hospital  June 2012 - August 2012
Sitel   November 2010 - May 2012
Sitel   December 2004 - November 2010
Kenneth Ohlfs Bookkeeping   January 2000 - April 2004
Sapphire Ventures   September 1990 - November 1999

Skills
Leadership Development, Teaching, Public Speaking, Social Media, Non-profits, Call Center, BPO, Contact Centers, Workforce Management, Training Needs Analysis, Training Delivery, Inbound Marketing, Performance Consulting, Customer Satisfaction, Customer Retention, Web Services, HTML, CSS, PHP, Visual Basic, Visio, Visual Studio, Microsoft Operating..., Dreamweaver, Photoshop, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Adobe Acrobat, Active Directory, Call Centers, Customer Service, Leadership, Troubleshooting, Team Building, Call Center Development, Team Leadership, Training

Education
Mid America Christian University
Bachelor's Degree, Management Information Systems - Ethics, Magna Cum Laude

ITT Technical Institute-Sylmar   2000 — 2002
Associates, Information Technology/Web Design, 3.92

Experience
Randstad  November 2014 - Present
Impact Outsourcing Solutions  July 2010 - Present
ATS Staffing  February 2008 - September 2010
Sitel   April 1997 - August 2008

Skills
Customer Service, Microsoft Office, Employee Relations, Team Building, Coaching, Sales, Performance Management, Sales Management, Recruiting, Microsoft Excel, Call Center, Talent Acquisition, Benefits Administration, Leadership, Microsoft Word, Customer Satisfaction, PowerPoint, Payroll, Technical Recruiting, Operations Management, Project Management, Hiring, Human Resources, Job Fairs, Training, Interviews, Sourcing

Education
Kennesaw State University   2000 — 2001
MS Certification, Microsoft

The University of Georgia   1984 — 1987

Experience
Aflac  September 2013 - Present
TPG TeleManagement  June 2011 - August 2013
Sitel   June 2009 - June 2011

Skills
Call Centers, Quality Assurance, Coaching, Leadership Development, Training, Organizational..., Organizational..., Leadership, Customer Experience, Performance Management, Auditing, Process Improvement, Employee Engagement, Team Leadership, Outlook, Emotional Intelligence, Team Building

Education
Kaplan University-Omaha Campus   2011 — 2012
Associate of Applied Science, Business Administration, Management and Operations

Metropolitan Community College   2006 — 2006
GED

Experience
Sitel   May 2011 - May 2012

Education
Jackson State University   2012 — 2015
Master of Science (MS), Clinical Mental Health Counseling

Tougaloo College   2007 — 2011
Bachelor's degree, Psychology

Experience
ALL or Nothing Creative Designs   January 2013 - Present
BARNWELL COUNTY ANIMAL SHELTER   April 2012 - November 2012
ALLIED BARTON SECURITY SERVICES  February 2009 - February 2011
SITEL   April 2008 - December 2008

Education
Jacksonville State University   2006 — 2014

WAYLAND COHOCTON CENTRAL SCHOOL   1992 — 1994
HIGH SCHOOL DIPLOMA, GENERAL STUDIES

Experience
Alorica  April 2011 - Present
Sitel   July 2005 - April 2011

Skills
Workforce Management, eWFM, Contact Centers, Call Center, IEX, Call Centers, Outsourcing, Customer Experience, ACD, Call Center Development, Avaya, Inbound Marketing, Telemarketing

Education
Iowa Western Community College   2005 — 2008
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration, 3.75

Experience
Sitel   2008 - 2008

Education
Kilgore College

Experience
Optimarket   May 2012 - Present
optimarket   May 2012 - Present
Silver Leaf resort   October 2008 - September 2009
Sitel   July 2006 - January 2007

Skills
Customer Satisfaction, Customer Service, Customer Retention, Operations Management, Sales

Education
Kaplan College-Dallas   2009 — 2011
Medical

Kaplan College-Dallas

Experience
Windmill On The Corner   June 2012 - Present
HCSC- Blue Cross and Blue Shield   2008 - 2012
HCSC- Blue Cross Blue Shield  February 2002 - December 2008
HSCS- Blue Cross Blue Shield   May 2000 - February 2002
Bath & Body Works  October 1999 - May 2000
Sitel   October 1998 - September 1999
K-Mart  February 1998 - September 1999
Popeyes Louisiana Kitchen  July 1994 - April 1996

Skills
Management, Health Insurance, Insurance, Customer Service, General Insurance, Business Analysis, Project Management, Strategic Planning, Process Improvement, Vendor Management, Call Centers, Team Building, Microsoft Excel, Risk Management, Change Management, Underwriting, Microsoft Office

Education
Jarvis Christian College   1987 — 1988

Longview HighSchool   1984 — 1987

Experience
St. Vincent's Hospital   November 2012 - Present
Darden  June 2011 - November 2012
Sitel   June 2009 - August 2010

Skills
Customer Service, Phone Etiquette, Basic Computer Skills, Blood Pressure, Blood Collection, Blood Glucose, Appointment Scheduling, Patient Safety, Cpr Certified

Education
Virginia College-Birmingham   2012 — 2014
Associate of Science (AS), Medical/Clinical Assistant

Jefferson State Community College   2007 — 2009