Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
Sitel List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Sitel. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Sitel Salaries. You can even request information on how much does Sitel pay if you want to. Learn about salaries, pros and cons of working for Sitel directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Mickey Rose Mickey Rose's Sitel Experience June 1999 - July 2004
Job Assistant Director at Marbridge Foundation
Industry Nonprofit Organization Management
Experience
Marbridge Villa July 2004 - Present
Sitel June 1999 - July 2004
Cameron ISD August 1995 - May 1999
Skills
Program Development, Nonprofits, Volunteer Management, Fundraising, Community Outreach, Grant Writing, Case Management, Public Speaking, Organizational..., Editing, Teaching, Strategic Planning, Curriculum Development, Crisis Intervention, Social Media
Education
Texas State University-San Marcos 1991 — 1995
Bachelor's degree Exercise Sport Science
Marbridge Villa July 2004 - Present
Sitel June 1999 - July 2004
Cameron ISD August 1995 - May 1999
Skills
Program Development, Nonprofits, Volunteer Management, Fundraising, Community Outreach, Grant Writing, Case Management, Public Speaking, Organizational..., Editing, Teaching, Strategic Planning, Curriculum Development, Crisis Intervention, Social Media
Education
Texas State University-San Marcos 1991 — 1995
Bachelor's degree Exercise Sport Science
Joshua Dieg Joshua Dieg's Sitel Experience July 2011 - June 2013
Job Marketing Consultant (Live Chat) at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless June 2013 - Present
Sitel July 2011 - June 2013
Skills
Customer Experience, Operations Management, Vendor Management, Outsourcing, Customer Satisfaction, Customer Service, BPO, Call Centers, Management, Change Management, Workforce Management, Service Delivery, Contact Centers, Transition Management, Sla, Team Management, Process Improvement, Performance Management, Offshoring, Six Sigma, Digital Marketing
Education
University of San Francisco 2013 — 2013
Master Certificate, Internet Marketing
State University of New York College at Brockport 2006 — 2011
Business Administration, Management and Operations
Verizon Wireless June 2013 - Present
Sitel July 2011 - June 2013
Skills
Customer Experience, Operations Management, Vendor Management, Outsourcing, Customer Satisfaction, Customer Service, BPO, Call Centers, Management, Change Management, Workforce Management, Service Delivery, Contact Centers, Transition Management, Sla, Team Management, Process Improvement, Performance Management, Offshoring, Six Sigma, Digital Marketing
Education
University of San Francisco 2013 — 2013
Master Certificate, Internet Marketing
State University of New York College at Brockport 2006 — 2011
Business Administration, Management and Operations
Paul Maxfield Paul Maxfield's Sitel Experience November 2006 - August 2007
Job Student at Texas A&M UniversityCorpus Christi
Industry Mental Health Care
Experience
Texas A&M University-Corpus Christi January 2011 - Present
Sitel November 2006 - August 2007
Sutherland Global Services October 2003 - August 2006
Skills
Mental Health Counseling, Family Therapy, Addiction Recovery, Small Group Counseling, Supervision, Technical Support, Creative Writer, Copy Editing, Video Editing
Education
Texas A&M University-Corpus Christi 2008 — 2013
Master of Science (M.S.), Counseling Psychology
Texas A&M University-Corpus Christi 2008 — 2013
Texas A&M University-Corpus Christi 2008 — 2013
Texas A&M University-Corpus Christi January 2011 - Present
Sitel November 2006 - August 2007
Sutherland Global Services October 2003 - August 2006
Skills
Mental Health Counseling, Family Therapy, Addiction Recovery, Small Group Counseling, Supervision, Technical Support, Creative Writer, Copy Editing, Video Editing
Education
Texas A&M University-Corpus Christi 2008 — 2013
Master of Science (M.S.), Counseling Psychology
Texas A&M University-Corpus Christi 2008 — 2013
Texas A&M University-Corpus Christi 2008 — 2013
Daniel Holmes Daniel Holmes's Sitel Experience March 2006 - March 2010
Job Talent Acquisition Consultant at First Tennessee Bank
Industry Banking
Experience
First Tennessee Bank May 2015 - Present
First Tennessee Bank May 2014 - May 2015
Memphis Health Center June 2013 - May 2014
International Paper September 2012 - November 2012
W.M Barr & Company, Inc. March 2011 - April 2012
Hunter Fan Company June 2010 - March 2011
Sitel March 2006 - March 2010
Skills
Employee Relations, Benefits Administration, HRIS, Onboarding, Applicant Tracking..., Human Resources, Recruiting, HR Policies, Interviews, Payroll, Kronos Timekeeping, Lawson HRIS, AS400 system, Microsoft Dynamics, E-Time, Call Center, New Hire Paperwork, New Hire Orientations, Sourcing, Talent Acquisition, PeopleSoft, ADP Payroll, FMLA
Education
Strayer University 2015 — 2017
Bachelor of Business Administration (BBA), Human Resources Management and Services
ITT Technical Institute 2013 — 2015
Associate's Degree, Business Administration and Management, General
White Station High School 1999 — 2003
High School Diploma, General Studies
First Tennessee Bank May 2015 - Present
First Tennessee Bank May 2014 - May 2015
Memphis Health Center June 2013 - May 2014
International Paper September 2012 - November 2012
W.M Barr & Company, Inc. March 2011 - April 2012
Hunter Fan Company June 2010 - March 2011
Sitel March 2006 - March 2010
Skills
Employee Relations, Benefits Administration, HRIS, Onboarding, Applicant Tracking..., Human Resources, Recruiting, HR Policies, Interviews, Payroll, Kronos Timekeeping, Lawson HRIS, AS400 system, Microsoft Dynamics, E-Time, Call Center, New Hire Paperwork, New Hire Orientations, Sourcing, Talent Acquisition, PeopleSoft, ADP Payroll, FMLA
Education
Strayer University 2015 — 2017
Bachelor of Business Administration (BBA), Human Resources Management and Services
ITT Technical Institute 2013 — 2015
Associate's Degree, Business Administration and Management, General
White Station High School 1999 — 2003
High School Diploma, General Studies
Chad Bushey Chad Bushey's Sitel Experience April 2008 - February 2009
Job Deskside Support Technician
Industry Information Technology and Services
Experience
Stream Flo Industries August 2014 - Present
CTG/United States Steel Corporation June 2012 - May 2014
Texas State Technical Collage October 2011 - December 2011
American Welding Society 2003 - 2010
Lowes February 2009 - August 2009
Sitel April 2008 - February 2009
Mazzios Pizza June 2006 - April 2008
LeTourneau University August 2004 - December 2004
Chicago Bridge and Iron May 2003 - August 2003
Skills
Windows 7, XP, Troubleshooting, Windows Server, A+ Certified, Windows, Active Directory, Microsoft Office, Operating Systems, Computer Hardware, Printers, Computer Repair, RHEL, Hardware, TCP/IP, Software Installation, Network Administration, Laptops, Technical Support, Linux, Outlook, System Administration, Network+, Windows Vista, Testing, Network+ Certified, Administration, Servers, VMware, Virtualization, Group Policy, Workstations, Server Administration, Cabling, Software Documentation, Windows Server 2003, Windows Server 2008, Computer Security, Networking, Computer Maintenance, Wireless Networking, Red Hat Linux, Windows XP, Help Desk Support, Technical Documentation, Windows 8.1, Windows 10
Education
Texas State Technical College 2010 — 2011
CSDS AAS and CSNA AAS, Computer Desktop Support and Network Administration
LeTourneau University 2000 — 2006
B.S, Engineering Technology, Welding
Stream Flo Industries August 2014 - Present
CTG/United States Steel Corporation June 2012 - May 2014
Texas State Technical Collage October 2011 - December 2011
American Welding Society 2003 - 2010
Lowes February 2009 - August 2009
Sitel April 2008 - February 2009
Mazzios Pizza June 2006 - April 2008
LeTourneau University August 2004 - December 2004
Chicago Bridge and Iron May 2003 - August 2003
Skills
Windows 7, XP, Troubleshooting, Windows Server, A+ Certified, Windows, Active Directory, Microsoft Office, Operating Systems, Computer Hardware, Printers, Computer Repair, RHEL, Hardware, TCP/IP, Software Installation, Network Administration, Laptops, Technical Support, Linux, Outlook, System Administration, Network+, Windows Vista, Testing, Network+ Certified, Administration, Servers, VMware, Virtualization, Group Policy, Workstations, Server Administration, Cabling, Software Documentation, Windows Server 2003, Windows Server 2008, Computer Security, Networking, Computer Maintenance, Wireless Networking, Red Hat Linux, Windows XP, Help Desk Support, Technical Documentation, Windows 8.1, Windows 10
Education
Texas State Technical College 2010 — 2011
CSDS AAS and CSNA AAS, Computer Desktop Support and Network Administration
LeTourneau University 2000 — 2006
B.S, Engineering Technology, Welding
Antonio Benson Antonio Benson's Sitel Experience October 2013 - May 2014
Job Management Assistant at Enterprise RentACar
Industry Management Consulting
Experience
Enterprise Rent-A-Car May 2014 - Present
Sitel October 2013 - May 2014
Days Inn Hotel & Suites June 2013 - September 2013
NM CAPP August 2012 - December 2012
Perfume Town January 2011 - August 2011
Pizza Hut January 2008 - January 2010
Peter Piper, Inc. September 2005 - July 2006
Skills
Customer Service, Customer Satisfaction, Teamwork, Time Management, Public Speaking, Research, Social Media, Leadership, Strategic Planning, Java, Retail, CRM, Morale, Inventory Management, Inventory Control, Team Leadership, Problem Solving, Marketing, Microsoft Office, Microsoft Word, Microsoft Excel
Education
The University of New Mexico - Robert O. Anderson School of Management 2011 — 2013
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
The University of New Mexico 2009 — 2013
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
The University of New Mexico 2009 — 2013
Bachelor of Business Administration (B.B.A.), Enterprenuial Studies, Senior
Enterprise Rent-A-Car May 2014 - Present
Sitel October 2013 - May 2014
Days Inn Hotel & Suites June 2013 - September 2013
NM CAPP August 2012 - December 2012
Perfume Town January 2011 - August 2011
Pizza Hut January 2008 - January 2010
Peter Piper, Inc. September 2005 - July 2006
Skills
Customer Service, Customer Satisfaction, Teamwork, Time Management, Public Speaking, Research, Social Media, Leadership, Strategic Planning, Java, Retail, CRM, Morale, Inventory Management, Inventory Control, Team Leadership, Problem Solving, Marketing, Microsoft Office, Microsoft Word, Microsoft Excel
Education
The University of New Mexico - Robert O. Anderson School of Management 2011 — 2013
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
The University of New Mexico 2009 — 2013
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
The University of New Mexico 2009 — 2013
Bachelor of Business Administration (B.B.A.), Enterprenuial Studies, Senior
Dorothy Cagle-Reynolds Dorothy Cagle-Reynolds's Sitel Experience December 2012 - Present
Job Customer Service Representative at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2014 - Present
Sitel December 2012 - Present
Alternative Opportunties, Inc 2013 - 2013
Skills
Call Centers, BPO, Workforce Management, Service Delivery, Contact Centers, Outsourcing, Sla, Customer Experience, Technical Support, Customer Satisfaction, Transition Management, Team Management, Vendor Management, Troubleshooting, Customer Service, ITIL, Performance Management, Avaya, Inbound Marketing, IT Service Management
Education
State Fair Community College 2012 — 2015
Sutherland Global Services February 2014 - Present
Sitel December 2012 - Present
Alternative Opportunties, Inc 2013 - 2013
Skills
Call Centers, BPO, Workforce Management, Service Delivery, Contact Centers, Outsourcing, Sla, Customer Experience, Technical Support, Customer Satisfaction, Transition Management, Team Management, Vendor Management, Troubleshooting, Customer Service, ITIL, Performance Management, Avaya, Inbound Marketing, IT Service Management
Education
State Fair Community College 2012 — 2015
Ronyshia Scott Ronyshia Scott's Sitel Experience January 2014 - June 2014
Job 3D Concept designer at Friedmutter Group
Industry Animation
Experience
Friedmutter Group September 2014 - Present
Sitel January 2014 - June 2014
Somnium Productions October 2013 - December 2013
The Art Institute of Las Vegas May 2013 - December 2013
Skills
Storytelling, Story Editing, Storyboarding, Scripting, Photoshop, Maya, Flash, Premiere, After Effects, Zbrush, Microsoft Word, PowerPoint, Layout, Art, Animation
Education
The Art Institute of Las Vegas 2010 — 2013
Bachelor of Science (BS), Media Arts & Animations
Friedmutter Group September 2014 - Present
Sitel January 2014 - June 2014
Somnium Productions October 2013 - December 2013
The Art Institute of Las Vegas May 2013 - December 2013
Skills
Storytelling, Story Editing, Storyboarding, Scripting, Photoshop, Maya, Flash, Premiere, After Effects, Zbrush, Microsoft Word, PowerPoint, Layout, Art, Animation
Education
The Art Institute of Las Vegas 2010 — 2013
Bachelor of Science (BS), Media Arts & Animations
Chris Courneya's Sitel Experience April 2009 - September 2009
Job Senior Account Director at HGS Canada Inc.
Industry Outsourcing/Offshoring
Experience
HGS Canada Inc. August 2013 - Present
HGS Canada Inc. April 2012 - July 2013
Transcom March 2011 - March 2012
Transcom September 2010 - May 2011
Transcom September 2009 - September 2010
Sitel April 2009 - September 2009
Sitel January 2009 - April 2009
Sitel March 2008 - January 2009
Sitel April 2007 - March 2008
Sitel/ClientLogic January 2006 - March 2007
Skills
Strategic Planning, Call Center, Customer Satisfaction, Forecasting, Performance Delivery, Workforce Management, Risk Assessment, Financial Management, Outbound, Inbound Marketing, BPO, Contact Centers, Training, Call Centers, Delivery Performance, Customer Experience, Leadership, Management, Coaching, Business Development, Team Building, Human Resources, Project Management, Outsourcing, Six Sigma, Project Planning, Budgets
Education
St. Lawrence College 2000 — 2003
Computer Programmer Analyst, Computer Programming
HGS Canada Inc. August 2013 - Present
HGS Canada Inc. April 2012 - July 2013
Transcom March 2011 - March 2012
Transcom September 2010 - May 2011
Transcom September 2009 - September 2010
Sitel April 2009 - September 2009
Sitel January 2009 - April 2009
Sitel March 2008 - January 2009
Sitel April 2007 - March 2008
Sitel/ClientLogic January 2006 - March 2007
Skills
Strategic Planning, Call Center, Customer Satisfaction, Forecasting, Performance Delivery, Workforce Management, Risk Assessment, Financial Management, Outbound, Inbound Marketing, BPO, Contact Centers, Training, Call Centers, Delivery Performance, Customer Experience, Leadership, Management, Coaching, Business Development, Team Building, Human Resources, Project Management, Outsourcing, Six Sigma, Project Planning, Budgets
Education
St. Lawrence College 2000 — 2003
Computer Programmer Analyst, Computer Programming
Ryan Narciso Ryan Narciso's Sitel Experience April 2012 - September 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
DTT Surveillance March 2015 - Present
SITEL April 2012 - September 2014
24/7 Customer Philippines 2010 - 2011
SYNNEX 2007 - 2008
Skills
Active Directory, Help Desk Support, Technical Support, Troubleshooting, Computer Hardware, Software Installation, Networking, Hardware
Education
Technological University of the Philippines 2004 — 2007
Associate's degree, Electronics Communications Engineering Technology
DTT Surveillance March 2015 - Present
SITEL April 2012 - September 2014
24/7 Customer Philippines 2010 - 2011
SYNNEX 2007 - 2008
Skills
Active Directory, Help Desk Support, Technical Support, Troubleshooting, Computer Hardware, Software Installation, Networking, Hardware
Education
Technological University of the Philippines 2004 — 2007
Associate's degree, Electronics Communications Engineering Technology
Regina (French) Davis Regina (French) Davis's Sitel Experience April 2010 - May 2011
Job Employee Services Representative at Leidos
Industry Human Resources
Experience
Leidos September 2013 - Present
SAIC May 2011 - September 2013
SITEL April 2010 - May 2011
Accounting Principles 2008 - 2009
Intuit June 2002 - August 2008
Intuit September 2001 - June 2002
Intuit 2000 - 2001
Intuit November 1998 - November 2000
Skills
Microsoft Excel, Sybase, Root Cause Analysis, Marketing Research, Windows, QuickBooks, Microsoft Word, Call Center, Training, Agile Methodologies, Call Centers, Databases, Troubleshooting, Salesforce.com, SaaS, Business Analysis, Analysis, Program Management, Management, Software Documentation, Cross-functional Team..., Process Improvement, Enterprise Software, Technical Support, Testing, Customer Experience, SQL, Leadership
Education
Strayer University 2014 — 2017
Bachelor’s Degree, Information Technology, 4.0
NWCC 1988 — 1990
AA, Journalism
Horn Lake High School 1984 — 1988
High School Diploma, High School
Leidos September 2013 - Present
SAIC May 2011 - September 2013
SITEL April 2010 - May 2011
Accounting Principles 2008 - 2009
Intuit June 2002 - August 2008
Intuit September 2001 - June 2002
Intuit 2000 - 2001
Intuit November 1998 - November 2000
Skills
Microsoft Excel, Sybase, Root Cause Analysis, Marketing Research, Windows, QuickBooks, Microsoft Word, Call Center, Training, Agile Methodologies, Call Centers, Databases, Troubleshooting, Salesforce.com, SaaS, Business Analysis, Analysis, Program Management, Management, Software Documentation, Cross-functional Team..., Process Improvement, Enterprise Software, Technical Support, Testing, Customer Experience, SQL, Leadership
Education
Strayer University 2014 — 2017
Bachelor’s Degree, Information Technology, 4.0
NWCC 1988 — 1990
AA, Journalism
Horn Lake High School 1984 — 1988
High School Diploma, High School
Dianechia Fields Dianechia Fields's Sitel Experience 1998 - 1999
Job Parent Advocate
Industry Education Management
Experience
Aspire Public Schools November 2014 - Present
Greater Memphis Area September 2014 - Present
Atlantic Medical August 2014 - September 2014
Mode Transportation Associates February 2001 - October 2011
Gateway Group Personnel 2000 - 2000
Internal Revenue Service 1999 - 2000
Sitel 1998 - 1999
Randstad 1998 - 1998
Kelvin's BBQ and Wings June 1996 - December 1997
Skills
Accounts Payable, Supply Chain Management, Payroll, Logistics, Operations Management, Journal Entries, Invoicing, Freight, Transportation, Analysis, Container, Transportation..., Auditing, Close Attention to..., Invoice Verification, Invoice Processing, Purchase Orders, Purchase Contracts, COMcheck, Wire Transfers, Forecasting, Vendor Relationships, Checks, Air Travel, Car Rental, Telecom Expense..., Wireless Expense..., Vendor Management Skills, Data Entry, Spreadsheets, Shipping, Customer Service
Education
Tennessee College of Applied Technology Memphis 2014 — 2014
Diploma, Health Information Technology
Strayer University (VA) 2005 — 2006
Studied, BBA w/Concentration in Finance
Trezevant High School 1994 — 1997
Honors High School Diploma, General Studies
Aspire Public Schools November 2014 - Present
Greater Memphis Area September 2014 - Present
Atlantic Medical August 2014 - September 2014
Mode Transportation Associates February 2001 - October 2011
Gateway Group Personnel 2000 - 2000
Internal Revenue Service 1999 - 2000
Sitel 1998 - 1999
Randstad 1998 - 1998
Kelvin's BBQ and Wings June 1996 - December 1997
Skills
Accounts Payable, Supply Chain Management, Payroll, Logistics, Operations Management, Journal Entries, Invoicing, Freight, Transportation, Analysis, Container, Transportation..., Auditing, Close Attention to..., Invoice Verification, Invoice Processing, Purchase Orders, Purchase Contracts, COMcheck, Wire Transfers, Forecasting, Vendor Relationships, Checks, Air Travel, Car Rental, Telecom Expense..., Wireless Expense..., Vendor Management Skills, Data Entry, Spreadsheets, Shipping, Customer Service
Education
Tennessee College of Applied Technology Memphis 2014 — 2014
Diploma, Health Information Technology
Strayer University (VA) 2005 — 2006
Studied, BBA w/Concentration in Finance
Trezevant High School 1994 — 1997
Honors High School Diploma, General Studies
Bill Hill Bill Hill's Sitel Experience September 2013 - September 2014
Job Site Director at Harte Hanks
Industry Marketing and Advertising
Experience
Harte Hanks February 2015 - Present
Sitel September 2013 - September 2014
Microsoft November 2011 - July 2013
The CMI Group September 2010 - September 2011
ACS a Xerox Company March 2010 - July 2010
GDH Consulting August 2009 - December 2009
T-Mobile July 2008 - July 2009
PRC September 2007 - July 2008
IBM Global Services November 2005 - September 2007
Calyx Software January 2004 - September 2005
Skills
Call Center, Customer Service, Technical Support, Vendor Management, Help Desk Support, Program Management, Business Intelligence, Call Centers, Management, Outsourcing, Team Leadership, Management Consulting, Training, Telecommunications, Human Resources, Team Building, Strategy, CRM, Analysis, Leadership, Performance Management, Customer Retention, Business Development, Customer Satisfaction, Account Management, Quality Assurance, BPO, Business Process..., Consulting, Sales Management, Marketing, Process Improvement, Operations Management, Budgets, Cross-functional Team..., Executive Management, Customer Experience, Business Analysis, Start-ups, Contact Centers, Team Management, Change Management, Integration, Project Management, Forecasting, Business Process, Sales Operations, Employee Training, Leadership Development, Strategic Planning
Education
Webster University - MA Management 1987 — 1989
MA
Midwestern State University - BS Criminal Justice (Pre-Law) 1977 — 1980
BS
The University of Dallas 2004 — 2004
Master of Business Administration (MBA)
University of Cambridge 2002 — 2004
Doctor of Philosophy (Ph.D.)
University of Cambridge 2001 — 2004
Master’s Degree
Harte Hanks February 2015 - Present
Sitel September 2013 - September 2014
Microsoft November 2011 - July 2013
The CMI Group September 2010 - September 2011
ACS a Xerox Company March 2010 - July 2010
GDH Consulting August 2009 - December 2009
T-Mobile July 2008 - July 2009
PRC September 2007 - July 2008
IBM Global Services November 2005 - September 2007
Calyx Software January 2004 - September 2005
Skills
Call Center, Customer Service, Technical Support, Vendor Management, Help Desk Support, Program Management, Business Intelligence, Call Centers, Management, Outsourcing, Team Leadership, Management Consulting, Training, Telecommunications, Human Resources, Team Building, Strategy, CRM, Analysis, Leadership, Performance Management, Customer Retention, Business Development, Customer Satisfaction, Account Management, Quality Assurance, BPO, Business Process..., Consulting, Sales Management, Marketing, Process Improvement, Operations Management, Budgets, Cross-functional Team..., Executive Management, Customer Experience, Business Analysis, Start-ups, Contact Centers, Team Management, Change Management, Integration, Project Management, Forecasting, Business Process, Sales Operations, Employee Training, Leadership Development, Strategic Planning
Education
Webster University - MA Management 1987 — 1989
MA
Midwestern State University - BS Criminal Justice (Pre-Law) 1977 — 1980
BS
The University of Dallas 2004 — 2004
Master of Business Administration (MBA)
University of Cambridge 2002 — 2004
Doctor of Philosophy (Ph.D.)
University of Cambridge 2001 — 2004
Master’s Degree
Seth Mayberry Seth Mayberry's Sitel Experience June 2006 - August 2006
Job Internet Sales Manager at Freeman Buick GMC
Industry Automotive
Experience
Freeman Buick GMC March 2015 - Present
Freeman Buick GMC May 2013 - February 2015
Toyota Of Lewisville September 2012 - April 2013
Friendly Chevrolet July 2012 - September 2012
Telenetwork March 2011 - July 2012
Telenetwork March 2009 - March 2011
Oakley September 2008 - January 2009
Brattons Bargain City March 2007 - August 2008
Cavender's Boot City January 2008 - May 2008
Sitel June 2006 - August 2006
Skills
Sales, Customer Service, Auto Finance, Vehicle Leasing, Sales Operations, Sales Management, Leadership, Team Leadership, Pricing, Customer Satisfaction, Profit, Finance, Inventory Management, Training, Microsoft Office, Time Management, CRM, Microsoft Excel, Sales Process, Retail, Management, Process Improvement, Retail Sales, Telemarketing, Sales Presentations, Microsoft Word, PowerPoint, Team Building, Marketing, Negotiation, Telecommunications, Reynolds & Reynolds, Technical Support, Call Centers, Team Management, Telephone Skills, ADP, Internet Strategy
Education
Texas State University 2008 — 2012
Bachelor's Degree, Business Management
Freeman Buick GMC March 2015 - Present
Freeman Buick GMC May 2013 - February 2015
Toyota Of Lewisville September 2012 - April 2013
Friendly Chevrolet July 2012 - September 2012
Telenetwork March 2011 - July 2012
Telenetwork March 2009 - March 2011
Oakley September 2008 - January 2009
Brattons Bargain City March 2007 - August 2008
Cavender's Boot City January 2008 - May 2008
Sitel June 2006 - August 2006
Skills
Sales, Customer Service, Auto Finance, Vehicle Leasing, Sales Operations, Sales Management, Leadership, Team Leadership, Pricing, Customer Satisfaction, Profit, Finance, Inventory Management, Training, Microsoft Office, Time Management, CRM, Microsoft Excel, Sales Process, Retail, Management, Process Improvement, Retail Sales, Telemarketing, Sales Presentations, Microsoft Word, PowerPoint, Team Building, Marketing, Negotiation, Telecommunications, Reynolds & Reynolds, Technical Support, Call Centers, Team Management, Telephone Skills, ADP, Internet Strategy
Education
Texas State University 2008 — 2012
Bachelor's Degree, Business Management
Aimee Jones Aimee Jones's Sitel Experience September 2005 - April 2009
Job Professional Tax Preparer/Bookkeeper at Aimee's Financial Agency
Industry Accounting
Experience
Bartlett Area Chamber 2010 - Present
Aimee's Financial Agency January 2009 - Present
Sitel September 2005 - April 2009
Sitel 2005 - 2009
Skills
Bookkeeping, Payroll, Tax Preparation, Microsoft Office, Microsoft Excel, Customer Service, Budgets, Microsoft Word, PowerPoint, Non-profits, Management, Financial Reporting
Education
The University of Memphis 2010 — 2013
Bachelor of Business Administration (BBA), Accounting
Southwest Tennessee Community College 2008 — 2010
Associate, Accounting
Bartlett Area Chamber 2010 - Present
Aimee's Financial Agency January 2009 - Present
Sitel September 2005 - April 2009
Sitel 2005 - 2009
Skills
Bookkeeping, Payroll, Tax Preparation, Microsoft Office, Microsoft Excel, Customer Service, Budgets, Microsoft Word, PowerPoint, Non-profits, Management, Financial Reporting
Education
The University of Memphis 2010 — 2013
Bachelor of Business Administration (BBA), Accounting
Southwest Tennessee Community College 2008 — 2010
Associate, Accounting
Joy Powell, CPA, CMA Joy Powell, CPA, CMA's Sitel Experience July 2006 - August 2008
Job President, Senior Solutions Division
Industry Health, Wellness and Fitness
Experience
Healthways May 2013 - Present
Healthways March 2012 - April 2013
Healthways July 2010 - March 2012
Healthways August 2008 - July 2010
Sitel July 2006 - August 2008
FedEx Express October 2000 - July 2006
Mueller Industries August 1998 - September 2000
Bryce Corporation March 1996 - July 1998
State Farm March 1989 - February 1996
Skills
Internal Controls, Process Improvement, Sarbanes-Oxley Act, Managerial Finance, Budgets, Strategic Planning, Accounting, Healthcare Information..., CPA, CMA, Internal Audit, Healthcare, Sarbanes-Oxley, Forecasting, Leadership, Financial Analysis, Financial Reporting, Management, Executive Management, Program Management, People Skills, Business Strategy, Medicare Advantage, Medicare Supplements, Outsourcing, Call Centers, Network Development, Contract Negotiation, P&L Management, Mergers & Acquisitions, Strategy, Team Building, Managed Care, Training
Education
The University of Memphis
Bachelor of Business Administration (BBA), Accounting
Healthways May 2013 - Present
Healthways March 2012 - April 2013
Healthways July 2010 - March 2012
Healthways August 2008 - July 2010
Sitel July 2006 - August 2008
FedEx Express October 2000 - July 2006
Mueller Industries August 1998 - September 2000
Bryce Corporation March 1996 - July 1998
State Farm March 1989 - February 1996
Skills
Internal Controls, Process Improvement, Sarbanes-Oxley Act, Managerial Finance, Budgets, Strategic Planning, Accounting, Healthcare Information..., CPA, CMA, Internal Audit, Healthcare, Sarbanes-Oxley, Forecasting, Leadership, Financial Analysis, Financial Reporting, Management, Executive Management, Program Management, People Skills, Business Strategy, Medicare Advantage, Medicare Supplements, Outsourcing, Call Centers, Network Development, Contract Negotiation, P&L Management, Mergers & Acquisitions, Strategy, Team Building, Managed Care, Training
Education
The University of Memphis
Bachelor of Business Administration (BBA), Accounting
Denise R Catanzarite, CLP Denise R Catanzarite, CLP's Sitel Experience 1997 - 2009
Job Organizational Development at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica July 2009 - Present
Sitel 1997 - 2009
Skills
Organizational..., Leadership Development, Employee Relations, Performance Management, Training, Talent Management, Employee Engagement, Team Leadership, Employee Training, Training Delivery, Strategy, Succession Planning, Human Resources, Call Centers, Onboarding
Education
University of South Florida 1989 — 1991
Master's degree, Mass Communication/Media Studies
The Ohio State University 1979 — 1983
Bachelor's degree, Organizational Communication and Media Studies
Admiral King
Alorica July 2009 - Present
Sitel 1997 - 2009
Skills
Organizational..., Leadership Development, Employee Relations, Performance Management, Training, Talent Management, Employee Engagement, Team Leadership, Employee Training, Training Delivery, Strategy, Succession Planning, Human Resources, Call Centers, Onboarding
Education
University of South Florida 1989 — 1991
Master's degree, Mass Communication/Media Studies
The Ohio State University 1979 — 1983
Bachelor's degree, Organizational Communication and Media Studies
Admiral King
Jessica Brewington's Sitel Experience March 2012 - March 2014
Job Sr Business Analyst at Fresenius Rx
Industry Hospital & Health Care
Experience
Fresenius Rx July 2014 - Present
Sitel March 2012 - March 2014
Sitel September 2011 - March 2012
Rutherford County Home Builders Association January 2010 - August 2011
JGP Financial April 2007 - July 2009
Skills
Program Management, Call Centers, Microsoft Office, Training, Finance, Process Improvement, Operations Management, Customer Experience, Outlook, Business Analysis, Team Management, Vendor Management, CRM, BPO, Salesforce.com, Microsoft Excel, Customer Service, Sales, Outsourcing
Education
University of South Florida 1997 — 1999
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
St. Petersburg College 1993 — 1997
Associate of Science (AS), Graphic Design
St. Petersburg College 1993 — 1997
Associate of Arts (A.A.), Fine and Studio Arts
Fresenius Rx July 2014 - Present
Sitel March 2012 - March 2014
Sitel September 2011 - March 2012
Rutherford County Home Builders Association January 2010 - August 2011
JGP Financial April 2007 - July 2009
Skills
Program Management, Call Centers, Microsoft Office, Training, Finance, Process Improvement, Operations Management, Customer Experience, Outlook, Business Analysis, Team Management, Vendor Management, CRM, BPO, Salesforce.com, Microsoft Excel, Customer Service, Sales, Outsourcing
Education
University of South Florida 1997 — 1999
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
St. Petersburg College 1993 — 1997
Associate of Science (AS), Graphic Design
St. Petersburg College 1993 — 1997
Associate of Arts (A.A.), Fine and Studio Arts
Daniel Lord Daniel Lord's Sitel Experience May 2008 - April 2010
Job Experienced Continuous Improvement And Process Quality Leader
Industry Program Development
Experience
United BioSource Corporation June 2012 - Present
National Sourcing November 2010 - March 2011
Sitel May 2008 - April 2010
Aon Hewitt June 2003 - August 2007
FedEx Employees Credit Association, FCU April 1998 - March 2003
Skills
Business Process..., Process Improvement, Six Sigma, Change Management, Program Management, Operations Management, Performance Management, Continuous Improvement, Management, Business Intelligence, Analysis, Strategic Planning, Business Strategy, Strategy, Lean Manufacturing, Quality Management, Quality Assurance, Business Process, Integration, Call Centers, Cross-functional Team..., Sourcing, Analytics, Vendor Management, Project Management, Operational Excellence, Team Building, Outsourcing, Team Leadership, Team Management, Coaching, Data Analysis, SAP, Customer Service, Business Analysis, Testing, Management Consulting, Process Management, Employee Engagement, Visio, Human Resources, BPO, SDLC, Business Development, Process Engineering, Leadership, Training, Account Management, CRM, Consulting
Education
The University of Memphis 2004 — 2013
Organizational Leadership, Risk Management and Organizational Leadership
University of Memphis 2004 — 2013
IT Risk Management
Craigmont High School
United BioSource Corporation June 2012 - Present
National Sourcing November 2010 - March 2011
Sitel May 2008 - April 2010
Aon Hewitt June 2003 - August 2007
FedEx Employees Credit Association, FCU April 1998 - March 2003
Skills
Business Process..., Process Improvement, Six Sigma, Change Management, Program Management, Operations Management, Performance Management, Continuous Improvement, Management, Business Intelligence, Analysis, Strategic Planning, Business Strategy, Strategy, Lean Manufacturing, Quality Management, Quality Assurance, Business Process, Integration, Call Centers, Cross-functional Team..., Sourcing, Analytics, Vendor Management, Project Management, Operational Excellence, Team Building, Outsourcing, Team Leadership, Team Management, Coaching, Data Analysis, SAP, Customer Service, Business Analysis, Testing, Management Consulting, Process Management, Employee Engagement, Visio, Human Resources, BPO, SDLC, Business Development, Process Engineering, Leadership, Training, Account Management, CRM, Consulting
Education
The University of Memphis 2004 — 2013
Organizational Leadership, Risk Management and Organizational Leadership
University of Memphis 2004 — 2013
IT Risk Management
Craigmont High School
Megan Eleby Megan Eleby's Sitel Experience April 2011 - June 2012
Job Corporate Recruiter
Industry Translation and Localization
Experience
Welocalize June 2015 - Present
Walker Elliott September 2013 - May 2015
Mac Haik Ford September 2012 - May 2013
Sitel April 2011 - June 2012
Enterprise Rent-A-Car May 2009 - February 2011
Skills
HRIS, Personnel Management, Payroll, Employee Benefits, Customer Service, New Hire Orientations, Management, Human Resources, Talent Acquisition, Employee Relations, Policy, Recruiting, Applicant Tracking..., PeopleSoft, Onboarding, Training, Technical Recruiting
Education
Tennessee State University 2006 — 2011
Bachelor's, Business Admin
Rich East High School
Rich East High School
Welocalize June 2015 - Present
Walker Elliott September 2013 - May 2015
Mac Haik Ford September 2012 - May 2013
Sitel April 2011 - June 2012
Enterprise Rent-A-Car May 2009 - February 2011
Skills
HRIS, Personnel Management, Payroll, Employee Benefits, Customer Service, New Hire Orientations, Management, Human Resources, Talent Acquisition, Employee Relations, Policy, Recruiting, Applicant Tracking..., PeopleSoft, Onboarding, Training, Technical Recruiting
Education
Tennessee State University 2006 — 2011
Bachelor's, Business Admin
Rich East High School
Rich East High School
Shanequia Dimery Shanequia Dimery's Sitel Experience September 2003 - July 2005
Job New Customer Account Specialist at Teleperformance
Industry Telecommunications
Experience
Teleperformance June 2013 - Present
Sitel September 2003 - July 2005
Washington inventory March 2004 - June 2004
Education
Texas State Technical College Waco 1994 — 1995
Killeen High 1993 — 1994
Teleperformance June 2013 - Present
Sitel September 2003 - July 2005
Washington inventory March 2004 - June 2004
Education
Texas State Technical College Waco 1994 — 1995
Killeen High 1993 — 1994
Ahmad Musleh Ahmad Musleh's Sitel Experience October 2014 - December 2014
Job Consultant at Sutherland Global Services
Industry Biotechnology
Experience
Sutherland Global Services January 2015 - Present
Sitel October 2014 - December 2014
CVS Caremark Corporation May 2013 - June 2014
Sitel April 2013 - May 2013
Stream Global Services January 2013 - March 2013
Walgreens May 2007 - January 2011
Skills
Pharmacy Automation, Community Pharmacy, Pharmacy Benefit..., Medicare Part D, Pharmacy, Prescription, Immunization, Compounding, Managed Care, Healthcare, Medicaid, Pharmacy Technicians, Medical Terminology, Hospitals, Pharmacueticals, Pharmacy Practice, Patient Counseling, Research, Customer Service, Pharmaceutical Industry
Education
The University of New Mexico
Chemistry, Communication
Sutherland Global Services January 2015 - Present
Sitel October 2014 - December 2014
CVS Caremark Corporation May 2013 - June 2014
Sitel April 2013 - May 2013
Stream Global Services January 2013 - March 2013
Walgreens May 2007 - January 2011
Skills
Pharmacy Automation, Community Pharmacy, Pharmacy Benefit..., Medicare Part D, Pharmacy, Prescription, Immunization, Compounding, Managed Care, Healthcare, Medicaid, Pharmacy Technicians, Medical Terminology, Hospitals, Pharmacueticals, Pharmacy Practice, Patient Counseling, Research, Customer Service, Pharmaceutical Industry
Education
The University of New Mexico
Chemistry, Communication
Rob Neumann Rob Neumann's Sitel Experience February 2001 - February 2006
Job Talent Acquisition Partner at Aaron's, Inc
Industry Staffing and Recruiting
Experience
OrthoCarolina May 2015 - Present
Aaron's, Inc April 2014 - February 2015
Family Dollar May 2009 - April 2014
Paychex Inc. September 2007 - April 2009
LendingTree February 2006 - September 2007
Sitel February 2001 - February 2006
Eddie Bauer/DFS 1993 - 1998
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, College Recruiting, Employee Relations, Technical Recruiting, Sourcing, Human Resources, HRIS, Talent Management, Performance Management
Education
The Ohio State University Fisher College of Business 1996 — 1998
BSBA, Business Mgmt./ Human Resources
OrthoCarolina May 2015 - Present
Aaron's, Inc April 2014 - February 2015
Family Dollar May 2009 - April 2014
Paychex Inc. September 2007 - April 2009
LendingTree February 2006 - September 2007
Sitel February 2001 - February 2006
Eddie Bauer/DFS 1993 - 1998
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, College Recruiting, Employee Relations, Technical Recruiting, Sourcing, Human Resources, HRIS, Talent Management, Performance Management
Education
The Ohio State University Fisher College of Business 1996 — 1998
BSBA, Business Mgmt./ Human Resources
Jon Malinowski Jon Malinowski's Sitel Experience 2002 - June 2013
Job Sr Director of Forecasting at Asurion
Industry Telecommunications
Experience
Asurion June 2013 - Present
Sitel 2002 - June 2013
Cendant 2000 - 2002
UPS 1995 - 2000
Skills
Workforce Management, Six Sigma, Contact Centers, Sales, Finance, Consulting, Telecommunications, Change Management, Performance Management, Operations Management, Forecasting, Management, Leadership, Call Center, Call Centers, Outsourcing, Customer Experience, Coaching, Start-ups, Training, Project Management, CRM, Business Development, Vendor Management, Customer Satisfaction, Human Resources, Account Management, Service Delivery, Avaya, BPO, Team Management, Workforce Planning, Process Improvement, Team Leadership, Analysis, Customer Retention, Project Planning, Business Process..., Strategy, Business Analysis, Sales Operations, Operational Excellence, Call Center Development, Capacity Planning, Competitive Analysis, Offshoring, Cross-functional Team..., Inbound Marketing, Sla, Process Management
Education
St. Thomas University (CA) 1988 — 1992
B.A., Economics
Asurion June 2013 - Present
Sitel 2002 - June 2013
Cendant 2000 - 2002
UPS 1995 - 2000
Skills
Workforce Management, Six Sigma, Contact Centers, Sales, Finance, Consulting, Telecommunications, Change Management, Performance Management, Operations Management, Forecasting, Management, Leadership, Call Center, Call Centers, Outsourcing, Customer Experience, Coaching, Start-ups, Training, Project Management, CRM, Business Development, Vendor Management, Customer Satisfaction, Human Resources, Account Management, Service Delivery, Avaya, BPO, Team Management, Workforce Planning, Process Improvement, Team Leadership, Analysis, Customer Retention, Project Planning, Business Process..., Strategy, Business Analysis, Sales Operations, Operational Excellence, Call Center Development, Capacity Planning, Competitive Analysis, Offshoring, Cross-functional Team..., Inbound Marketing, Sla, Process Management
Education
St. Thomas University (CA) 1988 — 1992
B.A., Economics
Brad Buchanan's Sitel Experience December 2004 - July 2005
Job Integration Analyst at Phreesia
Industry Computer Software
Experience
Phreesia January 2015 - Present
Veritaaq April 2014 - November 2014
Halogen Software June 2011 - April 2014
Halogen Software December 2009 - July 2011
Halogen Software April 2008 - December 2009
AstraZeneca/Accenture July 2005 - October 2007
Sitel December 2004 - July 2005
StarTek October 2002 - December 2004
Skills
Databases, Microsoft SQL Server, Oracle SQL, Tomcat, Microsoft Excel, Linux, SQL, Technical Support, Unix, Project Management, Requirements Analysis, Business Analysis, Software Development, Oracle, Java, Software Documentation, Troubleshooting, CRM, Integration
Education
St. Lawrence College 1998 — 2001
Diploma, Electrical and Electronics Engineering
Frontenac Secondary School 1993 — 1997
Diploma
Phreesia January 2015 - Present
Veritaaq April 2014 - November 2014
Halogen Software June 2011 - April 2014
Halogen Software December 2009 - July 2011
Halogen Software April 2008 - December 2009
AstraZeneca/Accenture July 2005 - October 2007
Sitel December 2004 - July 2005
StarTek October 2002 - December 2004
Skills
Databases, Microsoft SQL Server, Oracle SQL, Tomcat, Microsoft Excel, Linux, SQL, Technical Support, Unix, Project Management, Requirements Analysis, Business Analysis, Software Development, Oracle, Java, Software Documentation, Troubleshooting, CRM, Integration
Education
St. Lawrence College 1998 — 2001
Diploma, Electrical and Electronics Engineering
Frontenac Secondary School 1993 — 1997
Diploma
Cameo Monroe Cameo Monroe's Sitel Experience November 1998 - November 1999
Job Office Clerk at Electronic Security Specialists & Cabling
Industry Consumer Services
Experience
Randstad February 2015 - June 2015
Randstad January 2015 - January 2015
Friends For Life August 2014 - December 2014
Unistar-Sparco Computers, Inc. November 2010 - October 2014
Randstad November 2009 - November 2010
Ford Motor Credit Company January 2008 - November 2008
Personal Communications Answering Service December 2005 - May 2008
Nextel Partners, Inc (Now Sprint) November 1999 - April 2007
Sitel November 1998 - November 1999
Personal Touch Answering Service December 1995 - November 1998
Skills
Customer Service, Word, Call Center, Call Centers, Microsoft Word, Process Improvement, Teamwork, Sales, Customer Satisfaction, Leadership, Account Management, Training, Salesforce.com, Customer Retention, Business Development, Vendor Management, Sales Management, Management, Solution Selling
Education
The University of Memphis 2011 — 2014
Bachelor's Degree, Social Work, 3.24
Kaplan University (Online) 2005 — 2008
University of Nevada-Las Vegas 2002 — 2005
Policical Science and History
Randstad February 2015 - June 2015
Randstad January 2015 - January 2015
Friends For Life August 2014 - December 2014
Unistar-Sparco Computers, Inc. November 2010 - October 2014
Randstad November 2009 - November 2010
Ford Motor Credit Company January 2008 - November 2008
Personal Communications Answering Service December 2005 - May 2008
Nextel Partners, Inc (Now Sprint) November 1999 - April 2007
Sitel November 1998 - November 1999
Personal Touch Answering Service December 1995 - November 1998
Skills
Customer Service, Word, Call Center, Call Centers, Microsoft Word, Process Improvement, Teamwork, Sales, Customer Satisfaction, Leadership, Account Management, Training, Salesforce.com, Customer Retention, Business Development, Vendor Management, Sales Management, Management, Solution Selling
Education
The University of Memphis 2011 — 2014
Bachelor's Degree, Social Work, 3.24
Kaplan University (Online) 2005 — 2008
University of Nevada-Las Vegas 2002 — 2005
Policical Science and History
Bethany Hale Bethany Hale's Sitel Experience July 2011 - March 2012
Job Representative at Primerica
Industry Insurance
Experience
Primerica October 2014 - Present
Allstate March 2012 - December 2013
Sitel July 2011 - March 2012
Skills
Insurance, Property & Casualty..., Customer Service, Commercial Insurance, Microsoft Office, Life Insurance, Teamwork, Account Management
Education
Tennessee Wesleyan College 2006 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Primerica October 2014 - Present
Allstate March 2012 - December 2013
Sitel July 2011 - March 2012
Skills
Insurance, Property & Casualty..., Customer Service, Commercial Insurance, Microsoft Office, Life Insurance, Teamwork, Account Management
Education
Tennessee Wesleyan College 2006 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Zandy Ortilla Zandy Ortilla's Sitel Experience July 2009 - November 2011
Job IT Support Technician at United Nations Industrial Development Organization (UNIDO)
Industry Information Technology and Services
Experience
United Nations Industrial Development Organization (UNIDO) September 2015 - Present
United Nations Office on Drugs and Crime (UNODC) October 2013 - August 2015
Sabre Austria GmbH September 2013 - October 2013
United Nations Office on Drugs and Crime (UNODC) July 2013 - August 2013
Sitel July 2009 - November 2011
Sitel December 2006 - July 2009
Sitel May 2005 - December 2006
Northgate Technologies Inc. June 2003 - May 2005
Skills
ITIL, IT Operations, IT Audit, Help Desk Support, Service Desk, Windows 2000 Server, Windows Server 2003, Windows Server 2008 R2, Active Directory, Microsoft Windows..., Microsoft Windows..., Microsoft System Center..., Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Microsoft Windows 98, BMC Remedy, Symantec Endpoint..., Avaya IP Telephony, Ghost Imaging, Remote Desktop, TCP/IP protocols, LAN-WAN, Wireless Networking, Structured Cabling, WDS, 2008 R2, Windows Server, Call Centers, Avaya, Networking, Service Delivery, Technical Support, Vendor Management, BPO
Education
Technological University of the Philippines 1999 — 2003
Computer Engineering Technology, Computer Engineering
United Nations Industrial Development Organization (UNIDO) September 2015 - Present
United Nations Office on Drugs and Crime (UNODC) October 2013 - August 2015
Sabre Austria GmbH September 2013 - October 2013
United Nations Office on Drugs and Crime (UNODC) July 2013 - August 2013
Sitel July 2009 - November 2011
Sitel December 2006 - July 2009
Sitel May 2005 - December 2006
Northgate Technologies Inc. June 2003 - May 2005
Skills
ITIL, IT Operations, IT Audit, Help Desk Support, Service Desk, Windows 2000 Server, Windows Server 2003, Windows Server 2008 R2, Active Directory, Microsoft Windows..., Microsoft Windows..., Microsoft System Center..., Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Microsoft Windows 98, BMC Remedy, Symantec Endpoint..., Avaya IP Telephony, Ghost Imaging, Remote Desktop, TCP/IP protocols, LAN-WAN, Wireless Networking, Structured Cabling, WDS, 2008 R2, Windows Server, Call Centers, Avaya, Networking, Service Delivery, Technical Support, Vendor Management, BPO
Education
Technological University of the Philippines 1999 — 2003
Computer Engineering Technology, Computer Engineering
Geneva Love's Sitel Experience October 2013 - August 2014
Job Senior Credit Analyst at Sprint
Industry Telecommunications
Experience
Sprint June 2015 - Present
Sprint August 2014 - Present
Sitel October 2013 - August 2014
Skills
Research, Microsoft Word, C, Microsoft Excel, Microsoft Office, Teamwork, Social Media, C++, PowerPoint, Customer Service, Leadership, Coaching, Team Leadership, Training, Teaching, Strategic Planning, Team Building, Time Management
Education
St. Louis Community College 2009 — 2013
American Sign Language (ASL)
Sprint June 2015 - Present
Sprint August 2014 - Present
Sitel October 2013 - August 2014
Skills
Research, Microsoft Word, C, Microsoft Excel, Microsoft Office, Teamwork, Social Media, C++, PowerPoint, Customer Service, Leadership, Coaching, Team Leadership, Training, Teaching, Strategic Planning, Team Building, Time Management
Education
St. Louis Community College 2009 — 2013
American Sign Language (ASL)
MARNI BOCKNACK MARNI BOCKNACK's Sitel Experience 2004 - 2010
Job at OHL
Industry Outsourcing/Offshoring
Experience
OHL December 2010 - Present
SITEL OPERATING CORPORATION March 2003 - December 2010
Sitel 2004 - 2010
Sitel 2004 - 2009
Skills
HRIS, Payroll, Process Improvement, Accounting, ADP Payroll, Benefits Administration, Employee Relations, Performance Management, Onboarding, Employee Benefits, Human Resources, PeopleSoft, HR Policies, Kronos, Talent Acquisition, New Hire Orientations
Education
Temple University 1990 — 1994
Accounting
OHL December 2010 - Present
SITEL OPERATING CORPORATION March 2003 - December 2010
Sitel 2004 - 2010
Sitel 2004 - 2009
Skills
HRIS, Payroll, Process Improvement, Accounting, ADP Payroll, Benefits Administration, Employee Relations, Performance Management, Onboarding, Employee Benefits, Human Resources, PeopleSoft, HR Policies, Kronos, Talent Acquisition, New Hire Orientations
Education
Temple University 1990 — 1994
Accounting
Chuck Harmornick Chuck Harmornick's Sitel Experience October 2004 - February 2007
Job President Finance and Accounting FPO Solutions at Quatrro
Industry Outsourcing/Offshoring
Experience
Quatrro August 2012 - Present
Pinnacle BPO December 2011 - August 2012
Sutherland Global Services April 2009 - August 2011
United Healthcare December 2007 - December 2009
UnitedHealth Group March 2007 - December 2007
Sitel October 2004 - February 2007
Sitel October 2002 - October 2004
Sitel March 2001 - October 2002
ADP August 1999 - October 2000
ADP January 1998 - August 1999
Education
St. Cloud State University 1980 — 1984
BS, Management
Quatrro August 2012 - Present
Pinnacle BPO December 2011 - August 2012
Sutherland Global Services April 2009 - August 2011
United Healthcare December 2007 - December 2009
UnitedHealth Group March 2007 - December 2007
Sitel October 2004 - February 2007
Sitel October 2002 - October 2004
Sitel March 2001 - October 2002
ADP August 1999 - October 2000
ADP January 1998 - August 1999
Education
St. Cloud State University 1980 — 1984
BS, Management
Derek Cobb's Sitel Experience September 2008 - November 2008
Job Assistant Executive Officer at US Army
Industry Military
Experience
US Army December 2014 - Present
US Army February 2014 - November 2014
University of Georgia August 2012 - August 2013
UPS November 2008 - December 2008
Sitel September 2008 - November 2008
Skills
Higher Education, Microsoft Office, Public Speaking, Data Analysis, PowerPoint, Teaching, Microsoft Excel, Community Outreach, Microsoft Word, Leadership, Customer Service, Military, Security Clearance, Military Operations, Command, Military Experience, Team Leadership
Education
The University of Georgia 2009 — 2013
Bachelor's degree, Physics
US Army December 2014 - Present
US Army February 2014 - November 2014
University of Georgia August 2012 - August 2013
UPS November 2008 - December 2008
Sitel September 2008 - November 2008
Skills
Higher Education, Microsoft Office, Public Speaking, Data Analysis, PowerPoint, Teaching, Microsoft Excel, Community Outreach, Microsoft Word, Leadership, Customer Service, Military, Security Clearance, Military Operations, Command, Military Experience, Team Leadership
Education
The University of Georgia 2009 — 2013
Bachelor's degree, Physics
Crystal Crawley's Sitel Experience March 2005 - Present
Job Business and Billing Analyst Global Account Team Sitel
Industry Financial Services
Experience
Sitel March 2005 - Present
Standard Testing Labs February 2004 - March 2005
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2001 - December 2003
Skills
Financial Reporting, Business Objects, Microsoft Office, Operating Budgets, Invoice Verification, Invoice Processing, Medical Terminology, Medical Coding, Health Insurance, Call Centers, Operations Management, Customer Retention, Customer Service, Management, Forecasting, Customer Experience, Customer Satisfaction, Process Improvement, Workforce Management, BPO, Outsourcing, Vendor Management, Performance Management, Team Building
Education
Strayer University (VA) 2009 — 2013
Bachelors Business & Associates Database Management, Corporate Finance, Magna Cum Laude
Sitel March 2005 - Present
Standard Testing Labs February 2004 - March 2005
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2001 - December 2003
Skills
Financial Reporting, Business Objects, Microsoft Office, Operating Budgets, Invoice Verification, Invoice Processing, Medical Terminology, Medical Coding, Health Insurance, Call Centers, Operations Management, Customer Retention, Customer Service, Management, Forecasting, Customer Experience, Customer Satisfaction, Process Improvement, Workforce Management, BPO, Outsourcing, Vendor Management, Performance Management, Team Building
Education
Strayer University (VA) 2009 — 2013
Bachelors Business & Associates Database Management, Corporate Finance, Magna Cum Laude
Margaret (Marge) Smith Margaret (Marge) Smith's Sitel Experience 2000 - 2004
Job Highly Skilled Administrative Assistant
Industry Consumer Goods
Experience
Professional Level 2013 - Present
Lowe's Home Improvement October 2010 - November 2012
Lowe's Home Improvement April 2004 - September 2010
Sitel 2000 - 2004
Skills
Outlook, Customer Service, Administrative..., Training, Onboarding, PeopleSoft, Recruiting, Data Entry, Microsoft Excel, Calendar Planning, Microsoft Word, PowerPoint, Expense Management, New Hire Orientations, Talent Acquisition, Executive..., Phone Etiquette, Organizational..., Kronos Timekeeping, Organizational..., Process Improvement, Employee Relations, Process Scheduler, Assisting Executives, Human Resources, Budgets, Virtual Administrative..., Integrity, Employee Training, Result Oriented, Handle Confidential..., Positive Personality, Relationship-builder..., Overcome Obstacles, Influence Others, Strategic Thinking, Challenge Driven, Payroll, Administrative...
Education
Suffolk County Community College
Professional Level 2013 - Present
Lowe's Home Improvement October 2010 - November 2012
Lowe's Home Improvement April 2004 - September 2010
Sitel 2000 - 2004
Skills
Outlook, Customer Service, Administrative..., Training, Onboarding, PeopleSoft, Recruiting, Data Entry, Microsoft Excel, Calendar Planning, Microsoft Word, PowerPoint, Expense Management, New Hire Orientations, Talent Acquisition, Executive..., Phone Etiquette, Organizational..., Kronos Timekeeping, Organizational..., Process Improvement, Employee Relations, Process Scheduler, Assisting Executives, Human Resources, Budgets, Virtual Administrative..., Integrity, Employee Training, Result Oriented, Handle Confidential..., Positive Personality, Relationship-builder..., Overcome Obstacles, Influence Others, Strategic Thinking, Challenge Driven, Payroll, Administrative...
Education
Suffolk County Community College
Rachel Rybicki's Sitel Experience 2000 - 2010
Job Director of Account Operations at Sitel
Industry Outsourcing/Offshoring
Experience
SiTEL (formerly CLiENTLOGIC) 2000 - Present
Sitel 2000 - 2010
Sitel 2000 - 2010
Skills
BPO, Contact Centers, Performance Metrics, Call Center, Service Delivery, Call Centers, Outsourcing, Contract Negotiation, Team Management, Cross-functional Team..., Avaya, Workforce Management, Customer Satisfaction, Telecommunications, Operations Management, Customer Experience, Customer Retention, Inbound Marketing, Vendor Management
Education
State University of New York College at Buffalo 1994 — 1998
Bachelor's degree, Communication, General
SiTEL (formerly CLiENTLOGIC) 2000 - Present
Sitel 2000 - 2010
Sitel 2000 - 2010
Skills
BPO, Contact Centers, Performance Metrics, Call Center, Service Delivery, Call Centers, Outsourcing, Contract Negotiation, Team Management, Cross-functional Team..., Avaya, Workforce Management, Customer Satisfaction, Telecommunications, Operations Management, Customer Experience, Customer Retention, Inbound Marketing, Vendor Management
Education
State University of New York College at Buffalo 1994 — 1998
Bachelor's degree, Communication, General
Dustin B Lynch's Sitel Experience February 2012 - September 2012
Job Paralegal Team Leader at Rose Little Brand & Associates
Industry Media Production
Experience
Rose L. Brand & Associates, P.C. June 2014 - Present
Gamers Anonymous Inc. September 2012 - June 2014
Sitel February 2012 - September 2012
ADT August 2011 - February 2012
Domino's Pizza July 2010 - April 2011
Hastings Entertainment June 2009 - March 2011
University of New Mexico July 2007 - December 2009
White Tiger Factory LLC. August 2009 - 2009
Cinemark June 2006 - August 2007
University of New Mexico January 2007 - May 2007
Skills
Training & Development, Management, Team Leadership, Legal Assistance, Legal Writing, Legal Compliance, Production Managment, Marketing, Customer Service, Public Relations, Social Media Marketing, Communication Skills, Marketing Communications, Video Games, Adobe Creative Suite, Retail, Merchandising, Sales, Advertising, Email Marketing, Microsoft Office, Microsoft Excel, Software Quality..., Maya Dynamics, Retail Marketing, Resales, IT Operations, A+, Employee Training, Photoshop, Microsoft Word, Production Management, Media Studies, Editing, Media Theory, Social Networking, Social Media, Facebook, Adaptability
Education
The University of New Mexico 2005 — 2009
Bachelors of Arts, Communications
Rose L. Brand & Associates, P.C. June 2014 - Present
Gamers Anonymous Inc. September 2012 - June 2014
Sitel February 2012 - September 2012
ADT August 2011 - February 2012
Domino's Pizza July 2010 - April 2011
Hastings Entertainment June 2009 - March 2011
University of New Mexico July 2007 - December 2009
White Tiger Factory LLC. August 2009 - 2009
Cinemark June 2006 - August 2007
University of New Mexico January 2007 - May 2007
Skills
Training & Development, Management, Team Leadership, Legal Assistance, Legal Writing, Legal Compliance, Production Managment, Marketing, Customer Service, Public Relations, Social Media Marketing, Communication Skills, Marketing Communications, Video Games, Adobe Creative Suite, Retail, Merchandising, Sales, Advertising, Email Marketing, Microsoft Office, Microsoft Excel, Software Quality..., Maya Dynamics, Retail Marketing, Resales, IT Operations, A+, Employee Training, Photoshop, Microsoft Word, Production Management, Media Studies, Editing, Media Theory, Social Networking, Social Media, Facebook, Adaptability
Education
The University of New Mexico 2005 — 2009
Bachelors of Arts, Communications
William Madison William Madison's Sitel Experience July 2003 - September 2005
Job Bringing Neuroscience to Business Leadership
Industry Management Consulting
Experience
Blind Insight February 2010 - Present
Wells Fargo Home Mortgage December 2010 - May 2012
LegalShield August 2010 - December 2011
Honda of Seattle June 2008 - February 2010
Hannah Dealerships December 2007 - June 2008
Bank of America February 2006 - August 2006
Sitel July 2003 - September 2005
Sitel July 2003 - June 2004
Skills
Online Advertising, Call Center, Customer Satisfaction, CRM, Sales, Marketing, Customer Service, Negotiation, Microsoft Office, Sales Management, Team Building, Advertising, Marketing Strategy, Outlook, Social Media, Human Resources, Management, Recruiting
Education
The Art Institute of Portland 2004 — 2007
BS, Design Management
American School of Correspondence 1998 — 2002
High School Diploma
Blind Insight February 2010 - Present
Wells Fargo Home Mortgage December 2010 - May 2012
LegalShield August 2010 - December 2011
Honda of Seattle June 2008 - February 2010
Hannah Dealerships December 2007 - June 2008
Bank of America February 2006 - August 2006
Sitel July 2003 - September 2005
Sitel July 2003 - June 2004
Skills
Online Advertising, Call Center, Customer Satisfaction, CRM, Sales, Marketing, Customer Service, Negotiation, Microsoft Office, Sales Management, Team Building, Advertising, Marketing Strategy, Outlook, Social Media, Human Resources, Management, Recruiting
Education
The Art Institute of Portland 2004 — 2007
BS, Design Management
American School of Correspondence 1998 — 2002
High School Diploma
Rod Dorman Rod Dorman's Sitel Experience 1997 - 2000
Job CEO / President
Industry Consumer Goods
Experience
Evolution Power Tools LLC 2012 - Present
Healthy-Culture, Inc. 2007 - Present
Synergy Business Management 2004 - 2007
Mega Brands 2003 - 2004
dba Rod Dorman 2000 - 2003
Sitel 1997 - 2000
Hasbro 1993 - 1997
Canstar Sports 1991 - 1992
Fisher-Price 1986 - 1991
Camco Manufacturing 1985 - 1986
Skills
Business Strategy, Marketing Management, New Business Development, Strategic Planning, Product Development, Consumer Product..., Competitive Analysis, P&L Management, E-commerce, Direct Marketing, Public Relations, Marketing Research, Strategic Partnerships, New Business Ventures, Operations Management, Fulfillment Operations, People-oriented, Communication Skills, Call Centers, Start-ups, Leadership, People Development, China Manufacturing, Global Strategy, Global Operations, Strategy, Entrepreneurship, Cross-functional Team..., Market Research, Marketing, Business, Management, Sales
Education
State University of New York at Buffalo - School of Management 1979 — 1981
MBA, Marketing
State University of New York at Buffalo 1975 — 1978
BS, Business Administration
Evolution Power Tools LLC 2012 - Present
Healthy-Culture, Inc. 2007 - Present
Synergy Business Management 2004 - 2007
Mega Brands 2003 - 2004
dba Rod Dorman 2000 - 2003
Sitel 1997 - 2000
Hasbro 1993 - 1997
Canstar Sports 1991 - 1992
Fisher-Price 1986 - 1991
Camco Manufacturing 1985 - 1986
Skills
Business Strategy, Marketing Management, New Business Development, Strategic Planning, Product Development, Consumer Product..., Competitive Analysis, P&L Management, E-commerce, Direct Marketing, Public Relations, Marketing Research, Strategic Partnerships, New Business Ventures, Operations Management, Fulfillment Operations, People-oriented, Communication Skills, Call Centers, Start-ups, Leadership, People Development, China Manufacturing, Global Strategy, Global Operations, Strategy, Entrepreneurship, Cross-functional Team..., Market Research, Marketing, Business, Management, Sales
Education
State University of New York at Buffalo - School of Management 1979 — 1981
MBA, Marketing
State University of New York at Buffalo 1975 — 1978
BS, Business Administration
James Griggs James Griggs's Sitel Experience September 2007 - December 2009
Job Project Manager at M&T Bank
Industry Outsourcing/Offshoring
Experience
M&T Bank June 2010 - Present
Sitel September 2007 - December 2009
ClientLogic 2002 - 2007
ClientLogic September 1999 - 2002
Education
State University of New York College at Fredonia 1995 — 1998
Bachelor of Science, Computer Science
M&T Bank June 2010 - Present
Sitel September 2007 - December 2009
ClientLogic 2002 - 2007
ClientLogic September 1999 - 2002
Education
State University of New York College at Fredonia 1995 — 1998
Bachelor of Science, Computer Science
David Goins David Goins's Sitel Experience July 2009 - Present
Job Treasury Analyst
Industry Accounting
Experience
Sitel July 2009 - Present
Sitel January 2008 - July 2009
AFL Network Services September 2005 - December 2007
R.J. Young Inc July 2002 - March 2005
U.S. Office Products August 2000 - May 2001
Skills
Billing, Excel, Financial Reporting, Great Plains, Accounts Payable, Oracle, Oracle E-Business Suite, Accounts Receivable, Account Reconciliation, Outlook, Microsoft Excel, Journal Entries, ADI, General Ledger, Analysis, Invoicing, Training, Microsoft Office
Education
Tennessee State University 1993 — 1997
BS, Business Administration
Sitel July 2009 - Present
Sitel January 2008 - July 2009
AFL Network Services September 2005 - December 2007
R.J. Young Inc July 2002 - March 2005
U.S. Office Products August 2000 - May 2001
Skills
Billing, Excel, Financial Reporting, Great Plains, Accounts Payable, Oracle, Oracle E-Business Suite, Accounts Receivable, Account Reconciliation, Outlook, Microsoft Excel, Journal Entries, ADI, General Ledger, Analysis, Invoicing, Training, Microsoft Office
Education
Tennessee State University 1993 — 1997
BS, Business Administration
Tenisha Idowu Tenisha Idowu's Sitel Experience June 2007 - August 2007
Job SelfEmployed Freelancer
Industry Nonprofit Organization Management
Experience
Self-employed March 2009 - Present
The Voiceless People Campaign, Inc. November 2013 - Present
I Can Learn July 2011 - Present
Aflac July 2013 - October 2013
Walgreens September 2012 - August 2013
AFSCME Local 1550 September 2008 - February 2009
Law Office of Langston Scott Adams October 2007 - July 2008
Sitel June 2007 - August 2007
MEMORIAL STUDENT CENTER BOOKSTORE August 2004 - December 2005
Skills
Microsoft Office, Adobe Creative Suite, Graphic Design, Public Speaking, Public Relations, Public Policy, Customer Service, Marketing, QuickBooks, Negotiation, Interviews, Information Technology, Web Design, Publishing, Public Administration, Research, Management, Human Resources, Team Building, Nonprofits
Education
Walden University 2009 — 2010
Masters, Public Administration
Texas A&M University 2002 — 2006
Bachelor of Science, Political Science
Self-employed March 2009 - Present
The Voiceless People Campaign, Inc. November 2013 - Present
I Can Learn July 2011 - Present
Aflac July 2013 - October 2013
Walgreens September 2012 - August 2013
AFSCME Local 1550 September 2008 - February 2009
Law Office of Langston Scott Adams October 2007 - July 2008
Sitel June 2007 - August 2007
MEMORIAL STUDENT CENTER BOOKSTORE August 2004 - December 2005
Skills
Microsoft Office, Adobe Creative Suite, Graphic Design, Public Speaking, Public Relations, Public Policy, Customer Service, Marketing, QuickBooks, Negotiation, Interviews, Information Technology, Web Design, Publishing, Public Administration, Research, Management, Human Resources, Team Building, Nonprofits
Education
Walden University 2009 — 2010
Masters, Public Administration
Texas A&M University 2002 — 2006
Bachelor of Science, Political Science
Ravindran Mudaliar's Sitel Experience January 2005 - March 2006
Job Patent Analyst at Landon IP
Industry Telecommunications
Experience
Landon IP May 2012 - Present
The George Washington University October 2010 - April 2012
Wipro BPO March 2006 - March 2007
Sitel January 2005 - March 2006
Skills
Troubleshooting, Research, Cloud Computing, C++, C, Databases, Operating Systems, Analysis
Education
The George Washington University 2010 — 2012
Master's degree, Electrical and Electronics Engineering, 3.5 GPA
K.J. Somaiay College of Engineering and I.T.
Bachelor's degree, Electrical and Electronics Engineering
Landon IP May 2012 - Present
The George Washington University October 2010 - April 2012
Wipro BPO March 2006 - March 2007
Sitel January 2005 - March 2006
Skills
Troubleshooting, Research, Cloud Computing, C++, C, Databases, Operating Systems, Analysis
Education
The George Washington University 2010 — 2012
Master's degree, Electrical and Electronics Engineering, 3.5 GPA
K.J. Somaiay College of Engineering and I.T.
Bachelor's degree, Electrical and Electronics Engineering
chay simpson chay simpson's Sitel Experience 2011 - Present
Job Banking Professional
Industry Banking
Experience
sitel 2011 - Present
Cricket Communications October 2008 - December 2009
City of Charlotte June 2003 - September 2008
Skills
Call Centers, Customer Experience, Customer Satisfaction, BPO, Workforce Management, Customer Service, Contact Centers, Technical Support, Service Delivery, Team Management, Customer Retention, Sla
Education
The Art Institute of Charlotte 2001 — 2002
Fashion&Marketing
Asheville High School 1992 — 1996
sitel 2011 - Present
Cricket Communications October 2008 - December 2009
City of Charlotte June 2003 - September 2008
Skills
Call Centers, Customer Experience, Customer Satisfaction, BPO, Workforce Management, Customer Service, Contact Centers, Technical Support, Service Delivery, Team Management, Customer Retention, Sla
Education
The Art Institute of Charlotte 2001 — 2002
Fashion&Marketing
Asheville High School 1992 — 1996
Jedadiah Vigil Jedadiah Vigil's Sitel Experience September 2005 - March 2007
Job Project Manager at Union Wireless
Industry Information Technology and Services
Experience
Union Wireless July 2012 - Present
VMC April 2007 - July 2012
Sitel September 2005 - March 2007
CGS January 2004 - September 2005
HP 2000 - 2002
Skills
ITIL Certified, Process Improvement, Service Delivery, Vendor Management, Program Management, ITIL, Outsourcing, Service Management, PMP, Call Center, Six Sigma, Project Management, IT Service Management, Call Centers, Strategy, Leadership, Management, Business Process..., Software Project..., Cross-functional Team..., Customer Satisfaction, Project Planning, Training, SharePoint, Telecommunications, Team Leadership, Customer Service, Team Building, Mobile Devices, Business Analysis
Education
The George Washington University
Project Managment
Westwood College of Technology
Computer and Information Sciences, General
Union Wireless July 2012 - Present
VMC April 2007 - July 2012
Sitel September 2005 - March 2007
CGS January 2004 - September 2005
HP 2000 - 2002
Skills
ITIL Certified, Process Improvement, Service Delivery, Vendor Management, Program Management, ITIL, Outsourcing, Service Management, PMP, Call Center, Six Sigma, Project Management, IT Service Management, Call Centers, Strategy, Leadership, Management, Business Process..., Software Project..., Cross-functional Team..., Customer Satisfaction, Project Planning, Training, SharePoint, Telecommunications, Team Leadership, Customer Service, Team Building, Mobile Devices, Business Analysis
Education
The George Washington University
Project Managment
Westwood College of Technology
Computer and Information Sciences, General
Damian De Leon's Sitel Experience March 2003 - December 2005
Job Manager of Operations at Concentrix
Industry Consumer Services
Experience
Concentrix February 2014 - Present
IBM Global Process Services July 2013 - February 2014
IBM Global Process Services March 2012 - July 2013
IBM Global Process Services January 2006 - March 2012
Sitel March 2003 - December 2005
Convergys October 1997 - January 2003
Skills
BPO, Customer Service, Healthcare, Process Improvement, Operations Management, Quality Assurance, Business Analysis, Call Centers, Change Management, Program Management, Performance Management, Team Leadership, Project Management, Training, Vendor Management, Management, Leadership, Coaching, Team Building, Customer Experience, Strategy, Management Consulting, Customer Satisfaction, Business Process..., Outsourcing
Education
University of Phoenix 2009 — 2011
Bachelors of Science, Business Administration
Texas Tech University 1994 — 1994
Business Administration and Management, General
Concentrix February 2014 - Present
IBM Global Process Services July 2013 - February 2014
IBM Global Process Services March 2012 - July 2013
IBM Global Process Services January 2006 - March 2012
Sitel March 2003 - December 2005
Convergys October 1997 - January 2003
Skills
BPO, Customer Service, Healthcare, Process Improvement, Operations Management, Quality Assurance, Business Analysis, Call Centers, Change Management, Program Management, Performance Management, Team Leadership, Project Management, Training, Vendor Management, Management, Leadership, Coaching, Team Building, Customer Experience, Strategy, Management Consulting, Customer Satisfaction, Business Process..., Outsourcing
Education
University of Phoenix 2009 — 2011
Bachelors of Science, Business Administration
Texas Tech University 1994 — 1994
Business Administration and Management, General
Wanda Griffith Wanda Griffith's Sitel Experience March 2003 - May 2003
Job SubTeacher
Industry Information Technology and Services
Experience
Colleton County School District October 2011 - Present
Sitel March 2003 - May 2003
Beaufort County January 1999 - July 1999
Choice Health February 1993 - October 1995
Skills
I can type up to 45..., I have interpersonal..., Customer Service, Administration, Blogging, Word, Microsoft Office, Outlook, Call Center, Customer Relations, Customer Satisfaction, Problem Solving, PowerPoint, Research, Teamwork, Team Building, Writing, Sales Support, Mentoring, Documentation, Account Management, Team Leadership, Excel
Education
Kaplan University 2004 — 2008
BS, Business Administration
Technical College of the Lowcountry 1980 — 1982
Associate, Secretarial Science
Colleton County School District October 2011 - Present
Sitel March 2003 - May 2003
Beaufort County January 1999 - July 1999
Choice Health February 1993 - October 1995
Skills
I can type up to 45..., I have interpersonal..., Customer Service, Administration, Blogging, Word, Microsoft Office, Outlook, Call Center, Customer Relations, Customer Satisfaction, Problem Solving, PowerPoint, Research, Teamwork, Team Building, Writing, Sales Support, Mentoring, Documentation, Account Management, Team Leadership, Excel
Education
Kaplan University 2004 — 2008
BS, Business Administration
Technical College of the Lowcountry 1980 — 1982
Associate, Secretarial Science
DeAnn Winter's Sitel Experience 2005 - 2008
Job
Industry Security and Investigations
Experience
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
Larry Cornwall Larry Cornwall's Sitel Experience January 2007 - July 2008
Job IT Professional Retired
Industry Information Technology and Services
Experience
Self Employed January 2015 - Present
M&T Bank July 2013 - December 2014
Globalquest Staffing Solutions April 2012 - July 2013
Pillar Processing LLC May 2009 - February 2012
Sitel January 2007 - July 2008
ClientLogic April 2004 - July 2008
ClientLogic May 2001 - April 2004
Ajilon January 2000 - January 2001
Bryant & Stratton College 1988 - 2000
Bryant & Stratton Business Institue April 1983 - May 1988
Skills
ITIL, IT Operations, Vendor Management, Data Center, Outsourcing, VMware, Citrix, Project Management, Business Process, Software Development, Information Technology, Integration, Technical Support, IT Management, Leadership, IT Service Management, Service Delivery, Disaster Recovery, Operations Management, IT Strategy, Incident Management, PMO, Visio, PMP, Project Portfolio..., Networking, SharePoint, Business Process..., SDLC, Business Continuity, MS Project, Process Improvement, Business Analysis, Software Documentation, Project Delivery, Enterprise Architecture, Call Centers, System Deployment, Change Management, Program Management, Requirements Analysis, Resource Management, Problem Management, Requirements Gathering
Education
State University of New York Empire State College 1992 — 1996
Bachelor Of Science, Business Administration
Bryant & Stratton Business Institute
Diploma, Automation Management
Self Employed January 2015 - Present
M&T Bank July 2013 - December 2014
Globalquest Staffing Solutions April 2012 - July 2013
Pillar Processing LLC May 2009 - February 2012
Sitel January 2007 - July 2008
ClientLogic April 2004 - July 2008
ClientLogic May 2001 - April 2004
Ajilon January 2000 - January 2001
Bryant & Stratton College 1988 - 2000
Bryant & Stratton Business Institue April 1983 - May 1988
Skills
ITIL, IT Operations, Vendor Management, Data Center, Outsourcing, VMware, Citrix, Project Management, Business Process, Software Development, Information Technology, Integration, Technical Support, IT Management, Leadership, IT Service Management, Service Delivery, Disaster Recovery, Operations Management, IT Strategy, Incident Management, PMO, Visio, PMP, Project Portfolio..., Networking, SharePoint, Business Process..., SDLC, Business Continuity, MS Project, Process Improvement, Business Analysis, Software Documentation, Project Delivery, Enterprise Architecture, Call Centers, System Deployment, Change Management, Program Management, Requirements Analysis, Resource Management, Problem Management, Requirements Gathering
Education
State University of New York Empire State College 1992 — 1996
Bachelor Of Science, Business Administration
Bryant & Stratton Business Institute
Diploma, Automation Management
Hilburn Erica Hilburn Erica's Sitel Experience September 1999 - December 2001
Job Printing Support Rep/Account Associate at Advantage Technical Resourcing
Industry Information Technology and Services
Experience
Advantage Technical Resourcing February 2013 - Present
Aerotek January 2013 - April 2013
Career Personnel August 2012 - October 2012
Chasesource LP August 2011 - October 2011
Wiley College August 2005 - December 2010
Real Jobs For Youth, Inc. July 2004 - August 2005
Real Jobs for Youth, Inc. May 2004 - June 2005
Sitel September 1999 - December 2001
Skills
Outlook, Excel, Microsoft Office, Budgeting, Windows, Operating Systems, Research, Computer Hardware, Word, PowerPoint, Customer Service, Spreadsheets, Scheduling, Administrative Support, Data Entry, Problem Solving, Teamwork, Time Management, Customer Relations, Inventory Management, Call Center, Troubleshooting, Telephone Skills, Customer Satisfaction, Fax, XP, Purchasing, Supervisory Skills, Human Resources, Invoicing, Microsoft Excel, Microsoft Word, Administrative..., Networking
Education
Texas State Technical College 2004 — 2004
Associate of Applied Science Degree, Professional Office Technology
Texas State Technical College 2000 — 2003
Associate of Applied Science Degree, Computer Systems/Networking Technology
Advantage Technical Resourcing February 2013 - Present
Aerotek January 2013 - April 2013
Career Personnel August 2012 - October 2012
Chasesource LP August 2011 - October 2011
Wiley College August 2005 - December 2010
Real Jobs For Youth, Inc. July 2004 - August 2005
Real Jobs for Youth, Inc. May 2004 - June 2005
Sitel September 1999 - December 2001
Skills
Outlook, Excel, Microsoft Office, Budgeting, Windows, Operating Systems, Research, Computer Hardware, Word, PowerPoint, Customer Service, Spreadsheets, Scheduling, Administrative Support, Data Entry, Problem Solving, Teamwork, Time Management, Customer Relations, Inventory Management, Call Center, Troubleshooting, Telephone Skills, Customer Satisfaction, Fax, XP, Purchasing, Supervisory Skills, Human Resources, Invoicing, Microsoft Excel, Microsoft Word, Administrative..., Networking
Education
Texas State Technical College 2004 — 2004
Associate of Applied Science Degree, Professional Office Technology
Texas State Technical College 2000 — 2003
Associate of Applied Science Degree, Computer Systems/Networking Technology
Bob Gabaldon Bob Gabaldon's Sitel Experience March 2009 - May 2009
Job
Industry Aviation & Aerospace
Experience
Alcoa Fastening Systems & Rings June 2009 - Present
Crane Aerospace & Electronics May 2009 - July 2009
Sitel March 2009 - May 2009
Eclipse Aviation 2006 - February 2009
General Electric Co March 2004 - May 2006
Mattco Forge Inc February 1995 - March 2005
General Electric Co October 1978 - February 1995
general electric 1978 - 1995
Skills
AS9100, SPC, 5S, Root Cause Analysis, Blueprint Reading, Filemaker Pro, English, Metallurgy, Lean Manufacturing, Six Sigma, Continuous Improvement, Aerospace, Quality Management, Process Improvement, Manufacturing, Supply Chain Management, Kaizen, Quality Systems, Problem Solving, Supplier Management, Cost Reduction, Process Development, Procurement, Supply Chain, Value Stream Mapping, Change Management, Operations Management, Inventory Management, Green Belt, Purchasing, Cross-functional Team..., Supplier Quality, FMEA, Operational Excellence, Manufacturing..., Quality Control, Supply Management, MRP, Engineering Management, Aircraft, Quality Assurance, Quality System, Management, DMAIC, Process Simulation
Education
The University of New Mexico 1973 — 1978
Bachelors, Economics
GE Manufacturing Management Training
Alcoa Fastening Systems & Rings June 2009 - Present
Crane Aerospace & Electronics May 2009 - July 2009
Sitel March 2009 - May 2009
Eclipse Aviation 2006 - February 2009
General Electric Co March 2004 - May 2006
Mattco Forge Inc February 1995 - March 2005
General Electric Co October 1978 - February 1995
general electric 1978 - 1995
Skills
AS9100, SPC, 5S, Root Cause Analysis, Blueprint Reading, Filemaker Pro, English, Metallurgy, Lean Manufacturing, Six Sigma, Continuous Improvement, Aerospace, Quality Management, Process Improvement, Manufacturing, Supply Chain Management, Kaizen, Quality Systems, Problem Solving, Supplier Management, Cost Reduction, Process Development, Procurement, Supply Chain, Value Stream Mapping, Change Management, Operations Management, Inventory Management, Green Belt, Purchasing, Cross-functional Team..., Supplier Quality, FMEA, Operational Excellence, Manufacturing..., Quality Control, Supply Management, MRP, Engineering Management, Aircraft, Quality Assurance, Quality System, Management, DMAIC, Process Simulation
Education
The University of New Mexico 1973 — 1978
Bachelors, Economics
GE Manufacturing Management Training
Gena Ennis's Sitel Experience 2005 - 2007
Job Technical expert support, training and management
Industry Consumer Electronics
Experience
Apple Inc. April 2012 - Present
Working Solutions 2009 - 2012
Stream Global Services 2007 - 2009
Sitel 2005 - 2007
Sitel 2003 - 2005
Skills
OS X, iWork, iOS, iPhone, Consumer Electronics, Product Management, Mac, Mobile Devices, Cross-functional Team..., Retail, Mac OS, Sales, iPad, Troubleshooting, Technical Support, iPad Development, Call Centers, Customer Experience, Customer Service, Training, Team Leadership
Education
George West High School - George West, TX 1991 — 1995
High School Diploma, General Studies
Texas A&M University-Corpus Christi
Biology, General
Apple Inc. April 2012 - Present
Working Solutions 2009 - 2012
Stream Global Services 2007 - 2009
Sitel 2005 - 2007
Sitel 2003 - 2005
Skills
OS X, iWork, iOS, iPhone, Consumer Electronics, Product Management, Mac, Mobile Devices, Cross-functional Team..., Retail, Mac OS, Sales, iPad, Troubleshooting, Technical Support, iPad Development, Call Centers, Customer Experience, Customer Service, Training, Team Leadership
Education
George West High School - George West, TX 1991 — 1995
High School Diploma, General Studies
Texas A&M University-Corpus Christi
Biology, General
Eduardo Angeles Eduardo Angeles's Sitel Experience January 2002 - December 2003
Job Customer Relations & Operations Manager
Industry Management Consulting
Experience
Ocwen Financial Corporation December 2011 - July 2015
BFM Call Center January 2010 - December 2010
Migesa June 2008 - December 2009
Home Interiors & Gifts March 2005 - August 2006
GE Capital Bank February 2004 - February 2005
Sitel January 2002 - December 2003
Teleperformance January 2000 - January 2002
Skills
Call Centers, Contact Centers, Sales, Management, Call Center, Training, Leadership, Recruiting, Avaya, Telecommunications, Team Leadership, Budgets, Customer Service, Human Resources, Operations Management, Salesforce.com, CISCO Unified Contact..., Avaya PBX, Account Management, Customer Relations, Project Management, Workforce Management, Key Performance..., Staff Supervision, Employee Training, Quality Assurance, Quality Control, sales forecasting, Budget Management, Compliance Regulations, Report Preparation, Product Knowledge, Processes Improvement, Database Management, English, Spanish, ITIL, Finance
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1993 — 1999
Marketing, BA
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1993 — 1999
Bachelor of Arts (B.A.), Marketing
Ocwen Financial Corporation December 2011 - July 2015
BFM Call Center January 2010 - December 2010
Migesa June 2008 - December 2009
Home Interiors & Gifts March 2005 - August 2006
GE Capital Bank February 2004 - February 2005
Sitel January 2002 - December 2003
Teleperformance January 2000 - January 2002
Skills
Call Centers, Contact Centers, Sales, Management, Call Center, Training, Leadership, Recruiting, Avaya, Telecommunications, Team Leadership, Budgets, Customer Service, Human Resources, Operations Management, Salesforce.com, CISCO Unified Contact..., Avaya PBX, Account Management, Customer Relations, Project Management, Workforce Management, Key Performance..., Staff Supervision, Employee Training, Quality Assurance, Quality Control, sales forecasting, Budget Management, Compliance Regulations, Report Preparation, Product Knowledge, Processes Improvement, Database Management, English, Spanish, ITIL, Finance
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1993 — 1999
Marketing, BA
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1993 — 1999
Bachelor of Arts (B.A.), Marketing
Jane Vandy Jane Vandy's Sitel Experience 2014 - 2015
Job Customer Service Representative
Industry Mental Health Care
Experience
Sitel 2014 - 2015
Think Direct Marketing, Inc. 2013 - 2013
Think Direct Marketing, Inc. 2012 - 2013
AmeriLife & Health Services of St. Petersburg, L.L.C. October 2011 - August 2012
The Home Depot 2002 - 2011
Baycare Behavioral Health Centers, Inc. 2002 - 2002
Swanholm Nursing & Rehabilitation Center, Inc. 2001 - 2002
Boley Centers for Behavioral Healthcare, Inc. 1998 - 2001
Skills
Sales, Insurance, Marketing, Customer Service, Public Speaking, Team Building
Education
State University of New York at Potsdam 1990 — 1994
BA, Political Science
Mayfield Central 1986 — 1990
High School Diploma (Regents)
Sitel 2014 - 2015
Think Direct Marketing, Inc. 2013 - 2013
Think Direct Marketing, Inc. 2012 - 2013
AmeriLife & Health Services of St. Petersburg, L.L.C. October 2011 - August 2012
The Home Depot 2002 - 2011
Baycare Behavioral Health Centers, Inc. 2002 - 2002
Swanholm Nursing & Rehabilitation Center, Inc. 2001 - 2002
Boley Centers for Behavioral Healthcare, Inc. 1998 - 2001
Skills
Sales, Insurance, Marketing, Customer Service, Public Speaking, Team Building
Education
State University of New York at Potsdam 1990 — 1994
BA, Political Science
Mayfield Central 1986 — 1990
High School Diploma (Regents)
Shauna Summers Shauna Summers's Sitel Experience November 2008 - January 2015
Job Jr Content Editor
Industry Design
Experience
Phillips 66 February 2015 - April 2015
Sitel November 2008 - January 2015
US Army February 1998 - March 2001
Skills
Customer Service, Team Leadership, Customer Satisfaction, Interviews, Vendor Management, Process Improvement, Training, Human Resources, Performance Management, Call Centers, CRM, Leadership, Social Media, HTML Scripting, CSS, Dreamweaver, Photoshop, Premiere, Audacity, Adobe Fireworks, Corel Painter, SharePoint, JavaScript, MySQL, PHP, jQuery, JSON, AJAX, Adobe Creative Suite, Flash, Web Design, Communication, Editing
Education
The Art Institute of Pittsburgh-Online Division 2007 — 2013
Bachelor's degree, Web Design and Interactive Media
Phillips 66 February 2015 - April 2015
Sitel November 2008 - January 2015
US Army February 1998 - March 2001
Skills
Customer Service, Team Leadership, Customer Satisfaction, Interviews, Vendor Management, Process Improvement, Training, Human Resources, Performance Management, Call Centers, CRM, Leadership, Social Media, HTML Scripting, CSS, Dreamweaver, Photoshop, Premiere, Audacity, Adobe Fireworks, Corel Painter, SharePoint, JavaScript, MySQL, PHP, jQuery, JSON, AJAX, Adobe Creative Suite, Flash, Web Design, Communication, Editing
Education
The Art Institute of Pittsburgh-Online Division 2007 — 2013
Bachelor's degree, Web Design and Interactive Media
Hiren Prabhakar Hiren Prabhakar's Sitel Experience January 2005 - April 2007
Job Healthcare Strategy & Transformation
Industry Hospital & Health Care
Experience
Presence Health October 2014 - April 2015
The Ottawa Hospital March 2010 - March 2014
Citizen Advocacy of Ottawa March 2011 - February 2014
The Ottawa Hospital March 2009 - February 2010
The Ottawa Hospital September 2008 - December 2008
Sitel January 2005 - April 2007
Canada Manitoba Business Service Centre May 2003 - August 2003
Royal Canadian Mounted Police January 2003 - August 2003
Winnipeg Regional Health Authority September 2002 - December 2002
University of Manitoba January 2002 - April 2002
Skills
Quality Improvement, Project Management, Healthcare, Leadership, Healthcare Information..., Hospitals, Public Speaking, Healthcare Management, Process Improvement, Change Management, Program Management, Analysis, Team Building, EHR, Data Analysis, Public Health, Healthcare Consulting, Nonprofits, RFP Generation, Policy, Mobile Devices, Informatics, Program Development, Program Evaluation, Clinical Research, Health Policy, Enterprise Analysis, Training Delivery, Mobile Device Security, Provider Network..., Patient Access Standards, Provider Relations
Education
Telfer School of Management at the University of Ottawa 2007 — 2009
Master's Degree
University of Manitoba 1999 — 2004
Bachelor of Computer Science (B.CSc)
Presence Health October 2014 - April 2015
The Ottawa Hospital March 2010 - March 2014
Citizen Advocacy of Ottawa March 2011 - February 2014
The Ottawa Hospital March 2009 - February 2010
The Ottawa Hospital September 2008 - December 2008
Sitel January 2005 - April 2007
Canada Manitoba Business Service Centre May 2003 - August 2003
Royal Canadian Mounted Police January 2003 - August 2003
Winnipeg Regional Health Authority September 2002 - December 2002
University of Manitoba January 2002 - April 2002
Skills
Quality Improvement, Project Management, Healthcare, Leadership, Healthcare Information..., Hospitals, Public Speaking, Healthcare Management, Process Improvement, Change Management, Program Management, Analysis, Team Building, EHR, Data Analysis, Public Health, Healthcare Consulting, Nonprofits, RFP Generation, Policy, Mobile Devices, Informatics, Program Development, Program Evaluation, Clinical Research, Health Policy, Enterprise Analysis, Training Delivery, Mobile Device Security, Provider Network..., Patient Access Standards, Provider Relations
Education
Telfer School of Management at the University of Ottawa 2007 — 2009
Master's Degree
University of Manitoba 1999 — 2004
Bachelor of Computer Science (B.CSc)
Jonathan Bedford Jonathan Bedford's Sitel Experience September 2012 - Present
Job USAA agent at Sitel
Industry Insurance
Experience
Sitel September 2012 - Present
Strayer University January 2009 - October 2011
The Tommy Santelli Band 2005 - 2008
Rio Santee Home Loans 2004 - 2005
Swafford and Hayes 2002 - 2003
ClientLogic 2001 - 2002
Cambridge Financial Services 1998 - 2000
The Learning Company Ltd 1996 - 1998
ZYP 1995 - 1996
International Technology Corporation 1991 - 1993
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Testing, Technical Support, Time Management, Teamwork, Strategic Planning
Education
Strayer University 2009 — 2012
Bachelor of Science (B.S.), Economics, 3.71
Sitel September 2012 - Present
Strayer University January 2009 - October 2011
The Tommy Santelli Band 2005 - 2008
Rio Santee Home Loans 2004 - 2005
Swafford and Hayes 2002 - 2003
ClientLogic 2001 - 2002
Cambridge Financial Services 1998 - 2000
The Learning Company Ltd 1996 - 1998
ZYP 1995 - 1996
International Technology Corporation 1991 - 1993
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Testing, Technical Support, Time Management, Teamwork, Strategic Planning
Education
Strayer University 2009 — 2012
Bachelor of Science (B.S.), Economics, 3.71
Jill Chitwood's Sitel Experience May 2007 - Present
Job HR Generalist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2007 - Present
ClientLogic January 2000 - Present
Nova Information Systems March 1999 - December 1999
Skills
Employee Relations, Workforce Management, Performance Management, Human Resources, HRIS, Recruiting, Employee Benefits, Interviews, Personnel Management, Payroll, Management, Coaching, ADP Payroll, Employment Law, Program Management, Policy, Time Management, Administration, Project Planning, Talent Acquisition, Benefits Administration, Kronos, Onboarding, HR Policies, FMLA, Succession Planning, PeopleSoft, Screening, Deferred Compensation, Process Improvement, Vendor Management, Call Centers, Temporary Placement, Customer Retention, Networking, Employee Training
Education
Pellissippi State Community College 2006 — 2007
PHR/SPHR/GPHR Preparation Course
Tennessee Technological University 2000 — 2002
Computer Repair and Networking
Oneida High School 1982 — 1986
Sitel May 2007 - Present
ClientLogic January 2000 - Present
Nova Information Systems March 1999 - December 1999
Skills
Employee Relations, Workforce Management, Performance Management, Human Resources, HRIS, Recruiting, Employee Benefits, Interviews, Personnel Management, Payroll, Management, Coaching, ADP Payroll, Employment Law, Program Management, Policy, Time Management, Administration, Project Planning, Talent Acquisition, Benefits Administration, Kronos, Onboarding, HR Policies, FMLA, Succession Planning, PeopleSoft, Screening, Deferred Compensation, Process Improvement, Vendor Management, Call Centers, Temporary Placement, Customer Retention, Networking, Employee Training
Education
Pellissippi State Community College 2006 — 2007
PHR/SPHR/GPHR Preparation Course
Tennessee Technological University 2000 — 2002
Computer Repair and Networking
Oneida High School 1982 — 1986
Misty Jo Benavides Misty Jo Benavides's Sitel Experience February 1998 - January 2004
Job Polished professional bilingual customer service rep offering: 18 years of experience providing outstanding service
Industry Health, Wellness and Fitness
Experience
De Lara Homes and Lawn February 2006 - Present
Federal Blue Cross Blue Shield June 2001 - February 2014
Bealls February 2011 - April 2012
Aetna Medicare health insurance June 2009 - January 2010
Vision Source Family Eyecare January 2007 - May 2009
Barinas Translation Consultants, Inc. August 2006 - January 2007
Schertz landscaping July 2005 - February 2006
San Angelo Aids Foundation January 2001 - January 2006
Sitel February 1998 - January 2004
Skills
Visual Merchandising, Store Management, Retail Sales, Inventory Management, Customer Service, Sales, Loss Prevention, Merchandising, Merchandise Planning, Fashion, Management, Training, Data Entry, Customer Satisfaction, Time Management, Team Building, Customer Experience, Microsoft Excel, Social Networking, Event Planning, Healthcare, Teamwork, Social Media, Team Leadership, PowerPoint, Telephone Skills, Leadership, Nonprofits, Microsoft Word, Marketing, Public Speaking, Outlook, Retail, Microsoft Office, Performance Management, Coaching, Hiring, Inventory Control, New Business Development, Sales Management, Facebook, Budgets, Call Centers, Strategic Planning, Cashiering, Customer Retention, Spanish, Marketing Strategy, People Skills, Fundraising
Education
St Philip's College
Sociology, Sociology
De Lara Homes and Lawn February 2006 - Present
Federal Blue Cross Blue Shield June 2001 - February 2014
Bealls February 2011 - April 2012
Aetna Medicare health insurance June 2009 - January 2010
Vision Source Family Eyecare January 2007 - May 2009
Barinas Translation Consultants, Inc. August 2006 - January 2007
Schertz landscaping July 2005 - February 2006
San Angelo Aids Foundation January 2001 - January 2006
Sitel February 1998 - January 2004
Skills
Visual Merchandising, Store Management, Retail Sales, Inventory Management, Customer Service, Sales, Loss Prevention, Merchandising, Merchandise Planning, Fashion, Management, Training, Data Entry, Customer Satisfaction, Time Management, Team Building, Customer Experience, Microsoft Excel, Social Networking, Event Planning, Healthcare, Teamwork, Social Media, Team Leadership, PowerPoint, Telephone Skills, Leadership, Nonprofits, Microsoft Word, Marketing, Public Speaking, Outlook, Retail, Microsoft Office, Performance Management, Coaching, Hiring, Inventory Control, New Business Development, Sales Management, Facebook, Budgets, Call Centers, Strategic Planning, Cashiering, Customer Retention, Spanish, Marketing Strategy, People Skills, Fundraising
Education
St Philip's College
Sociology, Sociology
Yosette Blades's Sitel Experience September 2014 - Present
Job Hi!
Industry Insurance
Experience
Sitel September 2014 - Present
Tryp by Wyndham Panama Centro March 2014 - August 2014
Skills
Restaurants, Menu Development, Catering, Culinary Skills, Food Service, Food & Beverage, Cuisine, Fine Dining, Food, Restaurant Management, Mediterranean, Seafood, Italian cuisine, New Restaurant Openings, Culinary Management, Food Preparation, Pastry, Menu Costing, Sanitation, Recipes, Menu Engineering, Sauces, Gourmet, Labor Control, Serve Safe Certified, Food Cost Management, Recipe Testing, Food Cost Analysis, ServSafe, Food Quality, Butchery, Strategic Planning, Event Management, Event Planning, Customer Service, Hospitality, Hospitality Management
Education
Culinary Institute of America 1992 — 1996
Culinary arts/ hotel and restaurant management, Culinary Arts/Chef Training
Sitel September 2014 - Present
Tryp by Wyndham Panama Centro March 2014 - August 2014
Skills
Restaurants, Menu Development, Catering, Culinary Skills, Food Service, Food & Beverage, Cuisine, Fine Dining, Food, Restaurant Management, Mediterranean, Seafood, Italian cuisine, New Restaurant Openings, Culinary Management, Food Preparation, Pastry, Menu Costing, Sanitation, Recipes, Menu Engineering, Sauces, Gourmet, Labor Control, Serve Safe Certified, Food Cost Management, Recipe Testing, Food Cost Analysis, ServSafe, Food Quality, Butchery, Strategic Planning, Event Management, Event Planning, Customer Service, Hospitality, Hospitality Management
Education
Culinary Institute of America 1992 — 1996
Culinary arts/ hotel and restaurant management, Culinary Arts/Chef Training
Svilen Mirchev Svilen Mirchev's Sitel Experience August 2014 - Present
Job Customer Care Representative at Sitel
Industry Information Technology and Services
Experience
Sitel August 2014 - Present
Four Service AB September 2013 - July 2014
South of Temperance January 2011 - May 2012
IBS Bulgaria October 2009 - January 2011
Tripps Restaurant May 2009 - September 2009
Everlution Software July 2008 - September 2008
Skills
Java, MySQL, Databases, ASP.NET, XML, Business Modeling, System Integration..., ERP Implementations, Knowledge Management, Qualitative Research, Quantitative Research, Prolog, Strategic Communications, Team Management, Troubleshooting
Education
Stockholm University 2014 — 2014
Management Information Systems and Services
Uppsala universitet 2012 — 2013
Master's degree, Management Information Systems, General
Technical University Sofia 2006 — 2010
Bachelor of Science (B.Sc.), Computer Science
Sitel August 2014 - Present
Four Service AB September 2013 - July 2014
South of Temperance January 2011 - May 2012
IBS Bulgaria October 2009 - January 2011
Tripps Restaurant May 2009 - September 2009
Everlution Software July 2008 - September 2008
Skills
Java, MySQL, Databases, ASP.NET, XML, Business Modeling, System Integration..., ERP Implementations, Knowledge Management, Qualitative Research, Quantitative Research, Prolog, Strategic Communications, Team Management, Troubleshooting
Education
Stockholm University 2014 — 2014
Management Information Systems and Services
Uppsala universitet 2012 — 2013
Master's degree, Management Information Systems, General
Technical University Sofia 2006 — 2010
Bachelor of Science (B.Sc.), Computer Science
Christopher Veazey's Sitel Experience November 2006 - July 2007
Job Pricing Specialist at Signature Science, LLC
Industry Higher Education
Experience
Signature Science, LLC August 2015 - Present
CU Business Solutions November 2013 - August 2015
St. Edward's University September 2012 - December 2013
St. Edward's University May 2012 - November 2013
Austin Job Seekers Network June 2013 - August 2013
Blizzard Entertainment August 2007 - January 2012
Sitel November 2006 - July 2007
Skills
Customer Service, Teamwork, Data Entry, Microsoft Office, Data Analysis, Microsoft Excel, Social Media, Social Networking, PowerPoint, Team Leadership, Research, Microsoft Word, Spanish, Time Management, Leadership, Photoshop, Facebook, Teaching, Entrepreneurship, Access, Analysis, Outlook, Public Speaking, Event Planning, Training, Accounting, Editing, Management, Marketing, Market Research, Nonprofits, Social Media Marketing, Team Building, Higher Education, Public Relations, Fundraising
Education
St. Edward's University
Bachelor of Business Administration (BBA), Economics
Signature Science, LLC August 2015 - Present
CU Business Solutions November 2013 - August 2015
St. Edward's University September 2012 - December 2013
St. Edward's University May 2012 - November 2013
Austin Job Seekers Network June 2013 - August 2013
Blizzard Entertainment August 2007 - January 2012
Sitel November 2006 - July 2007
Skills
Customer Service, Teamwork, Data Entry, Microsoft Office, Data Analysis, Microsoft Excel, Social Media, Social Networking, PowerPoint, Team Leadership, Research, Microsoft Word, Spanish, Time Management, Leadership, Photoshop, Facebook, Teaching, Entrepreneurship, Access, Analysis, Outlook, Public Speaking, Event Planning, Training, Accounting, Editing, Management, Marketing, Market Research, Nonprofits, Social Media Marketing, Team Building, Higher Education, Public Relations, Fundraising
Education
St. Edward's University
Bachelor of Business Administration (BBA), Economics
Trevor Hill-Hand Trevor Hill-Hand's Sitel Experience 2013 - Present
Job
Industry
Experience
Sitel 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Photoshop, Microsoft Access
Education
The Art Institute of Las Vegas
Incomplete Bachelor's Degree, Media Arts & Animation
Sitel 2013 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Photoshop, Microsoft Access
Education
The Art Institute of Las Vegas
Incomplete Bachelor's Degree, Media Arts & Animation
Auston Shaw Auston Shaw's Sitel Experience November 2014 - Present
Job Barista at Starbucks
Industry Retail
Experience
Starbucks April 2015 - Present
Sitel November 2014 - Present
PetSmart May 2014 - November 2014
PetSmart September 2012 - May 2014
Skills
Research, Legal Research, Clinical Research, Microsoft Excel, Microsoft Office, Biology, Pharmaceutics, Chemistry, Technical Writing, Legal Writing, Report Writing, Customer Service, Sales, Strategic Planning, Non-profit Volunteering, Team Leadership
Education
Texas Tech University 2011 — 2014
Bachelor's Degree, HISTORY
Texas Tech University
Starbucks April 2015 - Present
Sitel November 2014 - Present
PetSmart May 2014 - November 2014
PetSmart September 2012 - May 2014
Skills
Research, Legal Research, Clinical Research, Microsoft Excel, Microsoft Office, Biology, Pharmaceutics, Chemistry, Technical Writing, Legal Writing, Report Writing, Customer Service, Sales, Strategic Planning, Non-profit Volunteering, Team Leadership
Education
Texas Tech University 2011 — 2014
Bachelor's Degree, HISTORY
Texas Tech University
Brandon Gressett's Sitel Experience July 2010 - October 2010
Job Wildlife Conservation
Industry Recreational Facilities and Services
Experience
Games2U Worldwide Headquarters November 2014 - Present
Livestock Weekly February 2014 - June 2014
Mosaic Sales Solutions December 2012 - June 2014
Cork & Pig Tavern March 2011 - June 2012
Sitel July 2010 - October 2010
Skills
Business Communications, Customer Service, Inventory Management, Organization &..., Computer Proficiency, Service Activation, Team Leadership, Account Management, Food Preparation, Management, Food, Customer Satisfaction, Social Media, Marketing, Training
Education
Texas A&M University-Commerce 2015 — 2017
Animal Science, Wildlife Conservation
Howard College 2005 — 2009
Associate of Science (A.S.), Communications
Coahoma ISD 1996 — 2005
Diploma, Basic Skills and Developmental/Remedial Education
Games2U Worldwide Headquarters November 2014 - Present
Livestock Weekly February 2014 - June 2014
Mosaic Sales Solutions December 2012 - June 2014
Cork & Pig Tavern March 2011 - June 2012
Sitel July 2010 - October 2010
Skills
Business Communications, Customer Service, Inventory Management, Organization &..., Computer Proficiency, Service Activation, Team Leadership, Account Management, Food Preparation, Management, Food, Customer Satisfaction, Social Media, Marketing, Training
Education
Texas A&M University-Commerce 2015 — 2017
Animal Science, Wildlife Conservation
Howard College 2005 — 2009
Associate of Science (A.S.), Communications
Coahoma ISD 1996 — 2005
Diploma, Basic Skills and Developmental/Remedial Education
Gibson, A's Sitel Experience April 2007 - February 2010
Job Boeing IT Support at Dell
Industry
Experience
Dell June 2011 - Present
Sitel April 2007 - February 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop
Education
Tennessee State University
Computer Information Systems
Dell June 2011 - Present
Sitel April 2007 - February 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop
Education
Tennessee State University
Computer Information Systems
Jo Whittemore Jo Whittemore's Sitel Experience May 2000 - September 2004
Job Author of Colonial Madness
Industry Writing and Editing
Experience
Author March 2006 - Present
MKS Instruments January 2005 - Present
The Austin Society of Children's Book Writers and Illustrators 2003 - Present
Sitel May 2000 - September 2004
Skills
Social Media, Blogging, Books, Editing, Public Speaking, Creative Writing, Proofreading, Copy Editing, Publishing, Published Author
Education
Texas A&M University - Mays Business School 1995 — 1999
BA, Marketing
Author March 2006 - Present
MKS Instruments January 2005 - Present
The Austin Society of Children's Book Writers and Illustrators 2003 - Present
Sitel May 2000 - September 2004
Skills
Social Media, Blogging, Books, Editing, Public Speaking, Creative Writing, Proofreading, Copy Editing, Publishing, Published Author
Education
Texas A&M University - Mays Business School 1995 — 1999
BA, Marketing
Sven Stahl's Sitel Experience January 2001 - Present
Job Marketing Services
Industry Marketing and Advertising
Experience
NV Incorporated January 2002 - Present
Sitel January 2001 - Present
Buffalo Billiards January 1996 - January 2001
The Executive Office of the President, White House August 1992 - January 1996
Education
The George Washington University
BBA, Marketing
NV Incorporated January 2002 - Present
Sitel January 2001 - Present
Buffalo Billiards January 1996 - January 2001
The Executive Office of the President, White House August 1992 - January 1996
Education
The George Washington University
BBA, Marketing
Jacquelyn Gardener Jacquelyn Gardener's Sitel Experience September 2011 - September 2011
Job Office Organizer
Industry Consumer Services
Experience
na Treasurer / AccountantHistoric Ebenezer Baptist ChurchOctober 2010 - September 2012
Sitel September 2011 - September 2011
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Outlook, Analysis, Public Speaking, Event Planning, Nonprofits, Strategic Planning, Event Management, Management, Leadership Development, Social Media, Community Outreach, Leadership
Education
Strayer University-Florida 2013 — 2014
Associate of Arts and Sciences (AAS), Criminal Justice, A/B
strayer - augusta
na Treasurer / AccountantHistoric Ebenezer Baptist ChurchOctober 2010 - September 2012
Sitel September 2011 - September 2011
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Outlook, Analysis, Public Speaking, Event Planning, Nonprofits, Strategic Planning, Event Management, Management, Leadership Development, Social Media, Community Outreach, Leadership
Education
Strayer University-Florida 2013 — 2014
Associate of Arts and Sciences (AAS), Criminal Justice, A/B
strayer - augusta
January Ley January Ley's Sitel Experience September 2000 - August 2002
Job Customer Service Representative at Polaris Industries
Industry Automotive
Experience
Polaris Industries August 2015 - Present
Automotive Finance Corporation July 2014 - August 2015
Archway Marketing Services February 2012 - July 2014
Ford Motor Credit Company August 2002 - May 2011
Sitel September 2000 - August 2002
Skills
Customer Satisfaction, Management, Customer Service, Credit, Account Management, Software Documentation, Coaching, CRM, Customer Retention, Team Building, Sales, Inventory Management, Vendor Management, Process Improvement
Education
Meade Senior High School 1995 — 1998
Manatee Community College
Polaris Industries August 2015 - Present
Automotive Finance Corporation July 2014 - August 2015
Archway Marketing Services February 2012 - July 2014
Ford Motor Credit Company August 2002 - May 2011
Sitel September 2000 - August 2002
Skills
Customer Satisfaction, Management, Customer Service, Credit, Account Management, Software Documentation, Coaching, CRM, Customer Retention, Team Building, Sales, Inventory Management, Vendor Management, Process Improvement
Education
Meade Senior High School 1995 — 1998
Manatee Community College
Cynthia Hutchison Cynthia Hutchison's Sitel Experience February 1999 - May 2000
Job VP Marketing Governance at Citi
Industry Banking
Experience
Citi April 2015 - Present
Citi February 2014 - April 2015
Citi October 2008 - February 2014
Citi March 2004 - October 2008
Citi May 2000 - March 2004
Sitel February 1999 - May 2000
Sitel August 1996 - February 1999
Sitel December 1995 - August 1996
Skills
Marketing, Marketing Communications, Inbound Marketing, Vendor Management, Communication, Community Outreach, Business Networking, Leadership Development, Public Relations, Cultural Diversity, Channel Optimization, Partnership Marketing, Scripting, Call Centers, Manage Client..., Writing, Publications, Management, Direct Marketing, Call Center, Account Management, Project Management, Program Management, Recruiting
Education
Texas A&M University 1993 — 1995
MPA, Masters of Public Administration
Texas A&M University 1988 — 1992
BS, Journalism
Citi April 2015 - Present
Citi February 2014 - April 2015
Citi October 2008 - February 2014
Citi March 2004 - October 2008
Citi May 2000 - March 2004
Sitel February 1999 - May 2000
Sitel August 1996 - February 1999
Sitel December 1995 - August 1996
Skills
Marketing, Marketing Communications, Inbound Marketing, Vendor Management, Communication, Community Outreach, Business Networking, Leadership Development, Public Relations, Cultural Diversity, Channel Optimization, Partnership Marketing, Scripting, Call Centers, Manage Client..., Writing, Publications, Management, Direct Marketing, Call Center, Account Management, Project Management, Program Management, Recruiting
Education
Texas A&M University 1993 — 1995
MPA, Masters of Public Administration
Texas A&M University 1988 — 1992
BS, Journalism
Darrell Jones Darrell Jones's Sitel Experience July 2013 - December 2014
Job Global BPO Business Development Executive
Industry Outsourcing/Offshoring
Experience
iQor December 2014 - Present
Sitel July 2013 - December 2014
Stream Global Services December 2007 - June 2013
Bell Industries, Inc. November 2005 - December 2007
Convergys Corporation November 2004 - November 2005
NCO Group, Inc. December 1998 - November 2004
NEC America, Inc. 1991 - 1998
Skills
BPO, Call Center, Outsourcing, Contact Centers, Customer Experience, CRM, Business Development, Telemarketing, Customer Satisfaction, Strategic Partnerships, Offshoring, Solution Selling, Telecommunications, Call Centers, Process Improvement, Team Management, Operations Management, Vendor Management, Service Delivery, Management
Education
Texas State University-San Marcos 1980 — 1984
Bachelor of Business Administration (BBA), Marketing
iQor December 2014 - Present
Sitel July 2013 - December 2014
Stream Global Services December 2007 - June 2013
Bell Industries, Inc. November 2005 - December 2007
Convergys Corporation November 2004 - November 2005
NCO Group, Inc. December 1998 - November 2004
NEC America, Inc. 1991 - 1998
Skills
BPO, Call Center, Outsourcing, Contact Centers, Customer Experience, CRM, Business Development, Telemarketing, Customer Satisfaction, Strategic Partnerships, Offshoring, Solution Selling, Telecommunications, Call Centers, Process Improvement, Team Management, Operations Management, Vendor Management, Service Delivery, Management
Education
Texas State University-San Marcos 1980 — 1984
Bachelor of Business Administration (BBA), Marketing
Niqque Waters Niqque Waters's Sitel Experience 2009 - 2010
Job Strayer University
Industry Human Resources
Experience
Ram Tool Construction Supply Co. December 2013 - Present
Sitel 2009 - 2010
Skills
Customer Service, Training, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Event Planning
Education
Strayer University 2014 — 2017
Master's degree, Human Resources Management/Personnel Administration, General
Ram Tool Construction Supply Co. December 2013 - Present
Sitel 2009 - 2010
Skills
Customer Service, Training, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Event Planning
Education
Strayer University 2014 — 2017
Master's degree, Human Resources Management/Personnel Administration, General
Ken Perdue's Sitel Experience January 2011 - March 2014
Job VP International Operations
Industry Outsourcing/Offshoring
Experience
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Steve Dannenfeldt's Sitel Experience 1997 - 1998
Job Independent Consultant Project Manager at DuPont Pioneer
Industry Information Technology and Services
Experience
DuPont Pioneer September 2014 - Present
Dannenfeldt Consulting, LLC February 2006 - Present
Urbandale High School 2004 - Present
Etherios November 2009 - August 2014
Client: Financial Services Company February 2006 - October 2009
Wells Fargo Home Mortgage 2002 - 2006
Wells Fargo 2003 - 2005
DICE 2000 - 2001
SITEL 1997 - 1998
Skills
Solution Selling, Salesforce.com, Management, Program Management, Strategy, Sales Process, Business Strategy, Sales, Cloud Computing, CRM, SaaS, Call Centers, Software Development, Analysis, Business Analysis, Channel Partners, Business Intelligence, Enterprise Software, Vendor Management, Professional Services, Integration, Business Process, Requirements Analysis, Business Process..., SDLC, Contract Negotiation, Project Management, Process Improvement, IT Strategy, Analytics, Lead Generation
Education
St. Ambrose University 1991 — 1992
Bachelor of Arts (B.A.), Computer and Information Sciences and Support Services
DuPont Pioneer September 2014 - Present
Dannenfeldt Consulting, LLC February 2006 - Present
Urbandale High School 2004 - Present
Etherios November 2009 - August 2014
Client: Financial Services Company February 2006 - October 2009
Wells Fargo Home Mortgage 2002 - 2006
Wells Fargo 2003 - 2005
DICE 2000 - 2001
SITEL 1997 - 1998
Skills
Solution Selling, Salesforce.com, Management, Program Management, Strategy, Sales Process, Business Strategy, Sales, Cloud Computing, CRM, SaaS, Call Centers, Software Development, Analysis, Business Analysis, Channel Partners, Business Intelligence, Enterprise Software, Vendor Management, Professional Services, Integration, Business Process, Requirements Analysis, Business Process..., SDLC, Contract Negotiation, Project Management, Process Improvement, IT Strategy, Analytics, Lead Generation
Education
St. Ambrose University 1991 — 1992
Bachelor of Arts (B.A.), Computer and Information Sciences and Support Services
Shannon Poling Shannon Poling's Sitel Experience June 2010 - September 2011
Job Simulation Educator at The Johns Hopkins University Simulation Center
Industry Hospital & Health Care
Experience
The Johns Hopkins University January 2013 - Present
Upper Chesapeake Medical Center September 2011 - January 2013
SiTEL June 2010 - September 2011
SiTEL September 2010 - December 2010
Johns Hopkins Hospital June 2000 - September 2010
Baltimore City Community College January 2002 - June 2010
Skills
Team Oriented, Educational Technology, Resource Management, Neonatology, Clinical Research, Respiratory Therapy, Adult Education, Staff Development, Project Planning, Critical Care, Healthcare, Hospitals, Nursing, ICU, BLS, Teaching, Pediatrics, Patient Safety, Medical Education, Medical Devices, PALS, Research, RRT-NPS, Simulation Education..., Treatment, ACLS, Acute Care, Emergency Room, Medicine, NRP, Physicians, Cpr Certified, EKG, Internal Medicine, Medical Terminology, Training, NICU, HIPAA, Mechanical Ventilation, JCAHO, Asthma, Respiratory Care, Critical Thinking, Instructional Design, Quality Improvement, Emergency Medicine, Patient Education, Nursing Education, Health Education, Curriculum Development
Education
The Johns Hopkins University 2011 — 2015
Masters of Education in Health Professionals, education, Master [c] 2015
SALISBURY STATE University 1996 — 2000
Bachelor of Science; BS, Respiratory Therapy
The Johns Hopkins University January 2013 - Present
Upper Chesapeake Medical Center September 2011 - January 2013
SiTEL June 2010 - September 2011
SiTEL September 2010 - December 2010
Johns Hopkins Hospital June 2000 - September 2010
Baltimore City Community College January 2002 - June 2010
Skills
Team Oriented, Educational Technology, Resource Management, Neonatology, Clinical Research, Respiratory Therapy, Adult Education, Staff Development, Project Planning, Critical Care, Healthcare, Hospitals, Nursing, ICU, BLS, Teaching, Pediatrics, Patient Safety, Medical Education, Medical Devices, PALS, Research, RRT-NPS, Simulation Education..., Treatment, ACLS, Acute Care, Emergency Room, Medicine, NRP, Physicians, Cpr Certified, EKG, Internal Medicine, Medical Terminology, Training, NICU, HIPAA, Mechanical Ventilation, JCAHO, Asthma, Respiratory Care, Critical Thinking, Instructional Design, Quality Improvement, Emergency Medicine, Patient Education, Nursing Education, Health Education, Curriculum Development
Education
The Johns Hopkins University 2011 — 2015
Masters of Education in Health Professionals, education, Master [c] 2015
SALISBURY STATE University 1996 — 2000
Bachelor of Science; BS, Respiratory Therapy
Eugene Rodriguez's Sitel Experience 1996 - 1998
Job Partner, Central Texas Accessability and Architecture & Planning Consultant
Industry Architecture & Planning
Experience
Central Texas Accessability OperatorLancer Incorporated1998 - 2004
West Telemarketing 2002 - 2003
Sitel 1996 - 1998
Education
Texas Tech University 1993 — 1994
CS/EE
Central Texas Accessability OperatorLancer Incorporated1998 - 2004
West Telemarketing 2002 - 2003
Sitel 1996 - 1998
Education
Texas Tech University 1993 — 1994
CS/EE
Hoy Larrabee's Sitel Experience April 2000 - November 2003
Job Professional Services Manager SMB at SumTotal Systems
Industry Education Management
Experience
SumTotal Systems April 2013 - Present
SumTotal Systems January 2011 - Present
GeoLearning June 2010 - Present
TiVo January 2010 - June 2010
TiVo January 2003 - January 2010
Sitel April 2000 - November 2003
Skills
Visio, E-learning, Salesforce.com, Program Management, Call Center, Customer Relations, Technical Writing, Instructional Design, Process Improvement, Team Building, Customer Service, Customer Satisfaction, Operations Management, Vendor Management, Documentation, Outlook, Product Management, SaaS, Coaching, Word, Access, Excel, Microsoft Office, Problem Solving, Windows, PowerPoint, Social Media, Change Management, Business Analysis, Strategic Planning, Microsoft Word, E-Learning, Microsoft Excel, Software Documentation, Troubleshooting, Call Centers, Leadership, Learning Management, Learning Management..., Management, Project Management, Quality Assurance, Team Leadership, Training
Education
The University of New Mexico 2000 — 2007
SumTotal Systems April 2013 - Present
SumTotal Systems January 2011 - Present
GeoLearning June 2010 - Present
TiVo January 2010 - June 2010
TiVo January 2003 - January 2010
Sitel April 2000 - November 2003
Skills
Visio, E-learning, Salesforce.com, Program Management, Call Center, Customer Relations, Technical Writing, Instructional Design, Process Improvement, Team Building, Customer Service, Customer Satisfaction, Operations Management, Vendor Management, Documentation, Outlook, Product Management, SaaS, Coaching, Word, Access, Excel, Microsoft Office, Problem Solving, Windows, PowerPoint, Social Media, Change Management, Business Analysis, Strategic Planning, Microsoft Word, E-Learning, Microsoft Excel, Software Documentation, Troubleshooting, Call Centers, Leadership, Learning Management, Learning Management..., Management, Project Management, Quality Assurance, Team Leadership, Training
Education
The University of New Mexico 2000 — 2007
Wilma R. Hall's Sitel Experience 1991 - 2007
Job Operations Manager at Vivre, Inc
Industry Retail
Experience
Vivre, Inc February 2007 - Present
ClientLogic August 1991 - February 2007
Sitel 1991 - 2007
Mann Hunley Inc January 1989 - January 1991
Education
The Ohio State University
University of Central Missouri
Vivre, Inc February 2007 - Present
ClientLogic August 1991 - February 2007
Sitel 1991 - 2007
Mann Hunley Inc January 1989 - January 1991
Education
The Ohio State University
University of Central Missouri
Padma Jayaraman's Sitel Experience Senior Software Systems SpecialistSoftbank Services Group2005 - Present
Job Sr. Software Engineer at SITEL
Industry Computer Software
Experience
SITEL Senior Software Systems SpecialistSoftbank Services Group2005 - Present
ClientLogic Corporation 2000 - Present
Moore Corporation 1998 - 2000
Education
State University of New York College at Buffalo 1990 — 1992
University at Buffalo 1990 — 1992
Master's, Computer Science
SITEL Senior Software Systems SpecialistSoftbank Services Group2005 - Present
ClientLogic Corporation 2000 - Present
Moore Corporation 1998 - 2000
Education
State University of New York College at Buffalo 1990 — 1992
University at Buffalo 1990 — 1992
Master's, Computer Science
Yordanka Boneva's Sitel Experience March 2010 - February 2012
Job Student
Industry Computer Software
Experience
Institude of Information and Communication Technologies - Bulgarian Academy of Science February 2013 - Present
Sitel March 2010 - February 2012
Skills
Web Design, Graphic Design, Customer Service, Marketing Strategy, Social Media Marketing, JavaScript
Education
Technical University Sofia 2005 — 2009
Bachelor, Computer systems and technologies
National Business School 2003 — 2005
Economics and Management
National High School of Finance and Economics 1999 — 2005
Economics
University of Applied Science Rhein-Waal
Master of Science (M.Sc.), Usability Engineering
Institude of Information and Communication Technologies - Bulgarian Academy of Science February 2013 - Present
Sitel March 2010 - February 2012
Skills
Web Design, Graphic Design, Customer Service, Marketing Strategy, Social Media Marketing, JavaScript
Education
Technical University Sofia 2005 — 2009
Bachelor, Computer systems and technologies
National Business School 2003 — 2005
Economics and Management
National High School of Finance and Economics 1999 — 2005
Economics
University of Applied Science Rhein-Waal
Master of Science (M.Sc.), Usability Engineering
Kathleen Tvrdik's Sitel Experience April 1994 - January 1997
Job Recruiter
Industry Telecommunications
Experience
Cox 2004 - Present
C&A Industries November 2002 - March 2004
West Corporation (formally Omnium Worldwide) January 1998 - January 2002
Sitel April 1994 - January 1997
Skills
Employee Relations, Talent Acquisition, Recruiting, Onboarding, Customer Service, Microsoft Office, Call Centers, Team Building, Human Resources, Performance Management, Talent Management, Cold Calling, Leadership, Sales, Applicant Tracking..., Hiring, College Recruiting, Account Management, Strategic Planning, Training, Interviews, Management
Education
The University of Kansas 1987 — 1991
BA, Communication
Cox 2004 - Present
C&A Industries November 2002 - March 2004
West Corporation (formally Omnium Worldwide) January 1998 - January 2002
Sitel April 1994 - January 1997
Skills
Employee Relations, Talent Acquisition, Recruiting, Onboarding, Customer Service, Microsoft Office, Call Centers, Team Building, Human Resources, Performance Management, Talent Management, Cold Calling, Leadership, Sales, Applicant Tracking..., Hiring, College Recruiting, Account Management, Strategic Planning, Training, Interviews, Management
Education
The University of Kansas 1987 — 1991
BA, Communication
Sandra Abernathy's Sitel Experience November 2002 - December 2004
Job Director of Operations COPC Certified
Industry Consumer Services
Brian Tampke's Sitel Experience January 1998 - May 2001
Job Manager
Industry Financial Services
Experience
Citibank June 2005 - December 2007
Citibank June 2001 - June 2005
Sitel January 1998 - May 2001
Sitel January 1997 - January 1998
Sitel January 1995 - January 1997
Skills
Management, Banking, Training, Leadership, Team Leadership, Process Improvement, Team Building, Talent Management, Sales Management, Sales, Program Management, New Business Development
Education
Texas State University 1986 — 1989
Citibank June 2005 - December 2007
Citibank June 2001 - June 2005
Sitel January 1998 - May 2001
Sitel January 1997 - January 1998
Sitel January 1995 - January 1997
Skills
Management, Banking, Training, Leadership, Team Leadership, Process Improvement, Team Building, Talent Management, Sales Management, Sales, Program Management, New Business Development
Education
Texas State University 1986 — 1989
James (Mike) Scribner PMP's Sitel Experience June 1999 - May 2004
Job Data Services Manager at West Business Services
Industry Telecommunications
Experience
West Corporation November 2004 - Present
Sitel June 1999 - May 2004
Jackson & Perkins July 1986 - March 1996
Hawkeye Chemical October 1981 - July 1986
Skills
Process Improvement, Project Management, Customer Service, Vendor Management, Call Center, Team Building, ITIL, Networking, Business Analysis, Disaster Recovery, Risk Management, Product Development, Strategic Planning, Windows, PMP, Security, Call Centers, Team Leadership, MS Project, Troubleshooting, Account Management, Project Planning, Telecommunications, Analysis, Product Management, Leadership Development, Software Documentation, System Administration, CRM, Business Strategy, Leadership, Sales Operations, Six Sigma, Budgets, Integration, Coaching, Requirements Analysis, Negotiation, Process Scheduler, Contract Negotiation, Sales Management, Program Management, Business Process..., Cross-functional Team..., Training, Change Management, Sales, Management, Operations Management, New Business Development
Education
St. Ambrose University 1984 — 1986
MBA Studies
Marycrest University 1982 — 1984
BA, Business and Computer Science
Wayne State College 1968 — 1973
West Corporation November 2004 - Present
Sitel June 1999 - May 2004
Jackson & Perkins July 1986 - March 1996
Hawkeye Chemical October 1981 - July 1986
Skills
Process Improvement, Project Management, Customer Service, Vendor Management, Call Center, Team Building, ITIL, Networking, Business Analysis, Disaster Recovery, Risk Management, Product Development, Strategic Planning, Windows, PMP, Security, Call Centers, Team Leadership, MS Project, Troubleshooting, Account Management, Project Planning, Telecommunications, Analysis, Product Management, Leadership Development, Software Documentation, System Administration, CRM, Business Strategy, Leadership, Sales Operations, Six Sigma, Budgets, Integration, Coaching, Requirements Analysis, Negotiation, Process Scheduler, Contract Negotiation, Sales Management, Program Management, Business Process..., Cross-functional Team..., Training, Change Management, Sales, Management, Operations Management, New Business Development
Education
St. Ambrose University 1984 — 1986
MBA Studies
Marycrest University 1982 — 1984
BA, Business and Computer Science
Wayne State College 1968 — 1973
Kelly Legett's Sitel Experience 1997 - 1999
Job Human Resources Director at FedEx Kinko's
Industry Human Resources
Experience
FedEx Kinko's Director, Human ResourcesFedEx Office2004 - Present
FedEx Office and Print Services, Inc. 2004 - Present
CMC 1999 - 2004
ePerformax 1999 - 2004
ePerformax (formerly CMC) 1999 - 2004
SITEL 1997 - 1999
mci 1994 - 1997
Education
The University of Memphis
FedEx Kinko's Director, Human ResourcesFedEx Office2004 - Present
FedEx Office and Print Services, Inc. 2004 - Present
CMC 1999 - 2004
ePerformax 1999 - 2004
ePerformax (formerly CMC) 1999 - 2004
SITEL 1997 - 1999
mci 1994 - 1997
Education
The University of Memphis
Nathan Garrett's Sitel Experience May 2007 - September 2007
Job Ad Whisperer
Industry Publishing
Experience
TAP Publishing Company August 2010 - Present
Garrett Consulting July 2009 - May 2011
BDS Marketing July 2009 - March 2011
Butler Hill Group May 2008 - June 2010
Mediagrif October 2007 - March 2009
Mediagrif Interactive Technolgies 2007 - 2009
Sitel May 2007 - September 2007
DCP of Tennessee September 2004 - June 2007
ClientLogic 2002 - 2003
Video Catalog Channel 1994 - 1996
Skills
Team Building, Customer Service, Windows, Account Management, Team Leadership, Customer Satisfaction, Negotiation, Microsoft Office, Microsoft Excel, New Business Development, Photography, Marketing Strategy, Sales Management, Publishing, Social Media, Adobe Creative Suite, Online Advertising, Social Media Marketing, Photoshop, Advertising, Training, HTML, Online Marketing, Marketing, Purchasing, Call Centers, Retail, E-commerce, Illustrator, Management, Social Networking, Sales, Graphic Design, SEO, Sales Operations, Marketing Communications
Education
Cumberland County High School 1997 — 2000
Diploma, english, Math, Science, Economics, Geography, Psychology
Roane State Community College 1992 — 1994
none, Computer Graphic Design, Fine Art, Business Management
Tennessee Technological University 1990 — 1992
TAP Publishing Company August 2010 - Present
Garrett Consulting July 2009 - May 2011
BDS Marketing July 2009 - March 2011
Butler Hill Group May 2008 - June 2010
Mediagrif October 2007 - March 2009
Mediagrif Interactive Technolgies 2007 - 2009
Sitel May 2007 - September 2007
DCP of Tennessee September 2004 - June 2007
ClientLogic 2002 - 2003
Video Catalog Channel 1994 - 1996
Skills
Team Building, Customer Service, Windows, Account Management, Team Leadership, Customer Satisfaction, Negotiation, Microsoft Office, Microsoft Excel, New Business Development, Photography, Marketing Strategy, Sales Management, Publishing, Social Media, Adobe Creative Suite, Online Advertising, Social Media Marketing, Photoshop, Advertising, Training, HTML, Online Marketing, Marketing, Purchasing, Call Centers, Retail, E-commerce, Illustrator, Management, Social Networking, Sales, Graphic Design, SEO, Sales Operations, Marketing Communications
Education
Cumberland County High School 1997 — 2000
Diploma, english, Math, Science, Economics, Geography, Psychology
Roane State Community College 1992 — 1994
none, Computer Graphic Design, Fine Art, Business Management
Tennessee Technological University 1990 — 1992
Heather Glanowski's Sitel Experience July 2003 - April 2006
Job Senior Manager, IT at PwC
Industry Information Technology and Services
Experience
PwC January 2012 - Present
WellCare July 2009 - January 2012
WellCare April 2006 - July 2009
WellCare September 2006 - March 2007
WellCare April 2006 - September 2006
Sitel July 2003 - April 2006
Sodexho October 2002 - May 2003
Tops Friendly Markets June 1998 - August 2002
Skills
HIPAA, Vendor Management, Vendor Relations, Contract Management, Customer Relations, Excel, Healthcare, KPI, Microsoft Office, Outlook, Outsourcing, PowerPoint, Visio, Word
Education
State University of New York College at Buffalo 1999 — 2001
Bachelor of Arts, Psychology
University of Tampa 1997 — 1999
Bachelor of Arts, Psychology
PwC January 2012 - Present
WellCare July 2009 - January 2012
WellCare April 2006 - July 2009
WellCare September 2006 - March 2007
WellCare April 2006 - September 2006
Sitel July 2003 - April 2006
Sodexho October 2002 - May 2003
Tops Friendly Markets June 1998 - August 2002
Skills
HIPAA, Vendor Management, Vendor Relations, Contract Management, Customer Relations, Excel, Healthcare, KPI, Microsoft Office, Outlook, Outsourcing, PowerPoint, Visio, Word
Education
State University of New York College at Buffalo 1999 — 2001
Bachelor of Arts, Psychology
University of Tampa 1997 — 1999
Bachelor of Arts, Psychology
Doug Tackett's Sitel Experience September 2007 - September 2012
Job Senior Vice President, General Counsel at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2013 - Present
Comdata September 2012 - September 2013
Sitel September 2007 - September 2012
HCA July 2005 - September 2007
Baker, Donelson, Bearman, Caldwell & Berkowitz August 2000 - July 2005
Skills
Contract Negotiation, Corporate Law, Litigation, Outsourcing, Intellectual Property, Mergers, Mediation, Arbitration, Civil Litigation, Due Diligence, Legal Compliance, Insurance, Legal Writing, Legal Research, Healthcare, HIPAA, Mergers & Acquisitions, Corporate Governance
Education
The University of Memphis—Cecil C. Humphreys School of Law 1996 — 1999
Doctor of Law (JD)
University of Tennessee-Knoxville 1990 — 1994
Bachelor's degree, Political Science
StarTek September 2013 - Present
Comdata September 2012 - September 2013
Sitel September 2007 - September 2012
HCA July 2005 - September 2007
Baker, Donelson, Bearman, Caldwell & Berkowitz August 2000 - July 2005
Skills
Contract Negotiation, Corporate Law, Litigation, Outsourcing, Intellectual Property, Mergers, Mediation, Arbitration, Civil Litigation, Due Diligence, Legal Compliance, Insurance, Legal Writing, Legal Research, Healthcare, HIPAA, Mergers & Acquisitions, Corporate Governance
Education
The University of Memphis—Cecil C. Humphreys School of Law 1996 — 1999
Doctor of Law (JD)
University of Tennessee-Knoxville 1990 — 1994
Bachelor's degree, Political Science
Chris Meurer's Sitel Experience November 2007 - January 2012
Job Operations Manager at Lowe's
Industry Retail
Experience
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement January 2012 - May 2014
Sitel November 2007 - January 2012
ClientLogic March 2002 - October 2007
Gateway July 2001 - January 2002
Skills
Management, Hardware, Call Center, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Avaya, Business Objects, Ramp-up, Operational Excellence, Impact 360, CompTIA Network+..., CompTIA A+ Certification, Outsourcing, Contact Centers, Call Centers, Coaching, Inbound Marketing, Technical Support, Vendor Management, Workforce Management, BPO, Business Process..., Team Management, Leadership Development, Employee Relations, Talent Acquisition
Education
The University of New Mexico
University of Phoenix
CompTIA A+ and Network+
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement January 2012 - May 2014
Sitel November 2007 - January 2012
ClientLogic March 2002 - October 2007
Gateway July 2001 - January 2002
Skills
Management, Hardware, Call Center, Customer Experience, Customer Satisfaction, Operations Management, Performance Management, Avaya, Business Objects, Ramp-up, Operational Excellence, Impact 360, CompTIA Network+..., CompTIA A+ Certification, Outsourcing, Contact Centers, Call Centers, Coaching, Inbound Marketing, Technical Support, Vendor Management, Workforce Management, BPO, Business Process..., Team Management, Leadership Development, Employee Relations, Talent Acquisition
Education
The University of New Mexico
University of Phoenix
CompTIA A+ and Network+
Andy Krakowski's Sitel Experience April 2009 - December 2009
Job VP of National Accuonts at RAP Index
Industry Government Relations
Experience
RAP Index June 2012 - Present
ListHub December 2011 - May 2012
AJK Consulting November 2008 - May 2012
Network for Good September 2010 - October 2011
SiTEL April 2009 - December 2009
Wachovia Mortgage April 2004 - October 2008
Community Associations Institute October 1999 - March 2004
Brady Center to Prevent Gun Violence September 1995 - October 1999
Senator Dianne Feinstein November 1992 - August 1995
Skills
Salesforce.com, Business Development, Strategic Planning, Sales, Fundraising, New Business Development, Marketing, Account Management, Non-profits, Lead Generation, Sales Management, Social Media, Public Speaking, Strategic Partnerships, Cold Calling, CRM, Marketing Strategy, Negotiation, Email Marketing, Online Advertising
Education
University of California, Santa Barbara 1987 — 1991
BA, Communication
The Johns Hopkins University 1999 — 2001
Masters, Government
RAP Index June 2012 - Present
ListHub December 2011 - May 2012
AJK Consulting November 2008 - May 2012
Network for Good September 2010 - October 2011
SiTEL April 2009 - December 2009
Wachovia Mortgage April 2004 - October 2008
Community Associations Institute October 1999 - March 2004
Brady Center to Prevent Gun Violence September 1995 - October 1999
Senator Dianne Feinstein November 1992 - August 1995
Skills
Salesforce.com, Business Development, Strategic Planning, Sales, Fundraising, New Business Development, Marketing, Account Management, Non-profits, Lead Generation, Sales Management, Social Media, Public Speaking, Strategic Partnerships, Cold Calling, CRM, Marketing Strategy, Negotiation, Email Marketing, Online Advertising
Education
University of California, Santa Barbara 1987 — 1991
BA, Communication
The Johns Hopkins University 1999 — 2001
Masters, Government
Latoya Williams's Sitel Experience September 2011 - Present
Job Experienced HRIS Analyst
Industry Human Resources
Experience
Sitel September 2011 - Present
Sitel January 2011 - September 2011
Sitel August 2008 - January 2011
Dollar General Co November 2004 - February 2007
Skills
Lawson HRIS, Oracle HR, ADP Payroll, Kronos Timekeeping, Integration, HRIS
Education
Tennessee State University 1999 — 2004
Bachelor of Science (B.S.)
Sitel September 2011 - Present
Sitel January 2011 - September 2011
Sitel August 2008 - January 2011
Dollar General Co November 2004 - February 2007
Skills
Lawson HRIS, Oracle HR, ADP Payroll, Kronos Timekeeping, Integration, HRIS
Education
Tennessee State University 1999 — 2004
Bachelor of Science (B.S.)
James Helmicki's Sitel Experience January 2000 - July 2010
Job IT Project Manager, PMP
Industry Information Services
Experience
Seneca Gaming Corporation January 2012 - Present
HealthNow October 2010 - October 2010
Sitel January 2000 - July 2010
ClientLogic 2000 - 2009
Education
State University of New York College at Buffalo 1994 — 1998
BS, Computer Information Systems
Seneca Gaming Corporation January 2012 - Present
HealthNow October 2010 - October 2010
Sitel January 2000 - July 2010
ClientLogic 2000 - 2009
Education
State University of New York College at Buffalo 1994 — 1998
BS, Computer Information Systems
Alan Lucus's Sitel Experience February 1998 - November 1998
Job Assistant Director, Advanced Analytics, at Safeco/Liberty Mutual
Industry Insurance
Experience
Safeco Insurance May 2015 - Present
Safeco Insurance April 2011 - May 2015
Safeco Insurance November 2007 - April 2011
Safeco Insurance March 2007 - November 2007
Safeco Insurance September 2005 - March 2007
Safeco Insurance August 2004 - September 2005
Safeco Insurance September 2001 - August 2004
Safeco Insurance April 1999 - September 2001
Safeco Insurance November 1998 - April 1999
Sitel February 1998 - November 1998
Skills
Insurance, Underwriting, Process Improvement, Property & Casualty..., Commercial Insurance, General Insurance, Financial Analysis, Strategic Financial..., Financial Reporting, Financial Modeling, Pricing, Business Analysis, Analysis, Finance, Financial Planning
Education
The University of Memphis
Bachelor's Degree, History
Safeco Insurance May 2015 - Present
Safeco Insurance April 2011 - May 2015
Safeco Insurance November 2007 - April 2011
Safeco Insurance March 2007 - November 2007
Safeco Insurance September 2005 - March 2007
Safeco Insurance August 2004 - September 2005
Safeco Insurance September 2001 - August 2004
Safeco Insurance April 1999 - September 2001
Safeco Insurance November 1998 - April 1999
Sitel February 1998 - November 1998
Skills
Insurance, Underwriting, Process Improvement, Property & Casualty..., Commercial Insurance, General Insurance, Financial Analysis, Strategic Financial..., Financial Reporting, Financial Modeling, Pricing, Business Analysis, Analysis, Finance, Financial Planning
Education
The University of Memphis
Bachelor's Degree, History
Inderpreet Parmar's Sitel Experience February 2004 - September 2007
Job Direct Energy
Industry Information Technology and Services
Experience
Direct Energy April 2013 - Present
Core HR Solutions Pvt. Ltd., Mumbai, India October 2007 - February 2009
Sitel February 2004 - September 2007
Skills
Project Planning, Risk Management, Project Coordination, MS Project, Stakeholder Analysis, Customer Experience, Hiring Practices, Coaching, Recruiting, Training, Call Centers, Process Improvement, Management, Project Management, Team Management, Leadership, Negotiation, Vendor Management
Education
The University of British Columbia / UBC 2012 — 2012
Project Management Certification at Sauders School of Business, Project Management, Winter Intensive Program 2012
University of Mumbai 1997 — 2002
B.E., Computers
Direct Energy April 2013 - Present
Core HR Solutions Pvt. Ltd., Mumbai, India October 2007 - February 2009
Sitel February 2004 - September 2007
Skills
Project Planning, Risk Management, Project Coordination, MS Project, Stakeholder Analysis, Customer Experience, Hiring Practices, Coaching, Recruiting, Training, Call Centers, Process Improvement, Management, Project Management, Team Management, Leadership, Negotiation, Vendor Management
Education
The University of British Columbia / UBC 2012 — 2012
Project Management Certification at Sauders School of Business, Project Management, Winter Intensive Program 2012
University of Mumbai 1997 — 2002
B.E., Computers
Cindy Scheiblhofer's Sitel Experience September 1995 - September 1999
Job Service Desk Manager at ActioNet, Inc.
Industry Information Technology and Services
Experience
ActioNet, Inc. May 2014 - Present
CSC September 2004 - May 2014
EIS August 2003 - September 2004
Harris Corporation September 1999 - August 2003
Sitel September 1995 - September 1999
Canon October 1990 - September 1994
Skills
PMP, ITIL, Security Clearance, Program Management, SharePoint, Change Management, Help Desk Support, BMC Remedy, Integration, Telecommunications, PMO, IT Strategy, Management, IT Service Management, Process Improvement, Requirements Analysis, Service Desk, Leadership, Project Planning, Enterprise Software, CRM, Service Delivery, Resource Management, Vendor Management, Project Portfolio..., IT Management, IT Operations, Business Process..., IT Outsourcing, SDLC, Enterprise Architecture, Data Center, Service Management, Business Process, Outsourcing, Governance, Software Project...
Education
St. John Fisher College 1986 — 1990
BS, Management
ActioNet, Inc. May 2014 - Present
CSC September 2004 - May 2014
EIS August 2003 - September 2004
Harris Corporation September 1999 - August 2003
Sitel September 1995 - September 1999
Canon October 1990 - September 1994
Skills
PMP, ITIL, Security Clearance, Program Management, SharePoint, Change Management, Help Desk Support, BMC Remedy, Integration, Telecommunications, PMO, IT Strategy, Management, IT Service Management, Process Improvement, Requirements Analysis, Service Desk, Leadership, Project Planning, Enterprise Software, CRM, Service Delivery, Resource Management, Vendor Management, Project Portfolio..., IT Management, IT Operations, Business Process..., IT Outsourcing, SDLC, Enterprise Architecture, Data Center, Service Management, Business Process, Outsourcing, Governance, Software Project...
Education
St. John Fisher College 1986 — 1990
BS, Management
Robert Gassaway's Sitel Experience January 2013 - Present
Job Corporate Training & Media Production
Industry Consumer Services
Experience
Sitel January 2013 - Present
Digital Media Services August 2006 - Present
Time Warner Cable September 2007 - September 2012
Verizon Wireless September 2008 - October 2010
Skills
Social Media, Marketing, Sales, Final Cut Pro, Video, Video Editing, Social Media Marketing, Video Production, Editing, Public Relations, Marketing Communications, Digital Media, Sound, Photoshop, Leadership, Advertising
Education
The University of New Mexico 1997 — 2009
B.A., Communications, Media Arts, Psychology
Sitel January 2013 - Present
Digital Media Services August 2006 - Present
Time Warner Cable September 2007 - September 2012
Verizon Wireless September 2008 - October 2010
Skills
Social Media, Marketing, Sales, Final Cut Pro, Video, Video Editing, Social Media Marketing, Video Production, Editing, Public Relations, Marketing Communications, Digital Media, Sound, Photoshop, Leadership, Advertising
Education
The University of New Mexico 1997 — 2009
B.A., Communications, Media Arts, Psychology
Douglas DeTurk's Sitel Experience October 2009 - August 2011
Job Customer Care Agent at Xerox
Industry Information Technology and Services
Experience
Xerox 2013 - Present
Self April 2012 - Present
Smart Source Technologies, Inc February 2012 - 2012
Sitel October 2009 - August 2011
Fred Meyer October 1985 - April 2006
A. C. Nielsen & Company February 1979 - August 1985
Skills
Technical Support, Help Desk Support, Call Centers, Network Administration
Education
Manatee Community College
Associates of Science, Mathematics, Physics
Xerox 2013 - Present
Self April 2012 - Present
Smart Source Technologies, Inc February 2012 - 2012
Sitel October 2009 - August 2011
Fred Meyer October 1985 - April 2006
A. C. Nielsen & Company February 1979 - August 1985
Skills
Technical Support, Help Desk Support, Call Centers, Network Administration
Education
Manatee Community College
Associates of Science, Mathematics, Physics
Glenda Katona's Sitel Experience 2004 - 2012
Job Manager Global Compensation at OHL
Industry Outsourcing/Offshoring
Experience
OHL June 2015 - Present
OHL October 2012 - June 2015
Sitel 2004 - 2012
Willis 1997 - 2003
Skills
Deferred Compensation, Compensation & Benefit, Executive Pay, Incentive Programs, Employee Relations, Succession Planning, HRIS, Personnel Management, Compensation Structures, Performance Management, Leadership, Benefits Administration, Mergers & Acquisitions, Policy, Management, Onboarding, PeopleSoft, Employee Engagement, Workforce Planning, New Hire Orientations, FMLA, HR Policies, Human Resources, Compensation & Benefits
Education
Certified Compensation Professional
Tennessee Technological University
MBA
University of Florida
BS
OHL June 2015 - Present
OHL October 2012 - June 2015
Sitel 2004 - 2012
Willis 1997 - 2003
Skills
Deferred Compensation, Compensation & Benefit, Executive Pay, Incentive Programs, Employee Relations, Succession Planning, HRIS, Personnel Management, Compensation Structures, Performance Management, Leadership, Benefits Administration, Mergers & Acquisitions, Policy, Management, Onboarding, PeopleSoft, Employee Engagement, Workforce Planning, New Hire Orientations, FMLA, HR Policies, Human Resources, Compensation & Benefits
Education
Certified Compensation Professional
Tennessee Technological University
MBA
University of Florida
BS
Kinyada Murphy's Sitel Experience June 2006 - January 2007
Job Warehousing Professional
Industry Telecommunications
Experience
Rent-A-Center November 2009 - Present
Aaron'e Sales & Lease January 2007 - June 2008
Sitel June 2006 - January 2007
TCIM Services March 2006 - June 2006
UPS September 2005 - January 2006
Black & Decker May 2005 - August 2005
Republic Industries Inc. October 2004 - April 2005
Republic Industries October 2004 - April 2005
Harris Potteries June 2004 - November 2004
Harris Potteries June 2004 - November 2004
Education
Texas State Technical College 2005 — 2006
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Rent-A-Center November 2009 - Present
Aaron'e Sales & Lease January 2007 - June 2008
Sitel June 2006 - January 2007
TCIM Services March 2006 - June 2006
UPS September 2005 - January 2006
Black & Decker May 2005 - August 2005
Republic Industries Inc. October 2004 - April 2005
Republic Industries October 2004 - April 2005
Harris Potteries June 2004 - November 2004
Harris Potteries June 2004 - November 2004
Education
Texas State Technical College 2005 — 2006
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Texas State Technical College
Associate, Computer Network Admin
Jamieson Leitch's Sitel Experience 2004 - 2007
Job Senior Administrative Assistant at Ontario Provincial Government
Industry Government Administration
Experience
Ontario Provincial Government May 2012 - November 2014
Ontario Provincial Government October 2010 - May 2012
Halogen Software August 2008 - October 2009
Halogen Software August 2007 - August 2008
SITEL 2004 - 2007
Skills
Troubleshooting, Testing, Software Documentation, Team Leadership, Project Planning, Call Center, Technical Support, Computer Hardware, Training, Customer Service, Teamwork, Windows, Management
Education
St. Lawrence College 1998 — 2000
Diploma, Computer Programmer Analyst
Ontario Provincial Government May 2012 - November 2014
Ontario Provincial Government October 2010 - May 2012
Halogen Software August 2008 - October 2009
Halogen Software August 2007 - August 2008
SITEL 2004 - 2007
Skills
Troubleshooting, Testing, Software Documentation, Team Leadership, Project Planning, Call Center, Technical Support, Computer Hardware, Training, Customer Service, Teamwork, Windows, Management
Education
St. Lawrence College 1998 — 2000
Diploma, Computer Programmer Analyst
Tammy iliff's Sitel Experience May 2015 - June 2015
Job Customer Service
Industry Telecommunications
Experience
Sitel May 2015 - June 2015
Sykes Enterprises, Inc. December 2014 - May 2015
Walmart November 2012 - April 2013
University of Central Missouri August 2010 - November 2010
Flexible Staffing Services, Inc. March 2010 - May 2010
Pathways Center January 2010 - March 2010
Stay at home mom January 1916 - January 1916
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Sales, Outlook
Education
University of Central Missouri 2008 — 2009
N/A, Liberal Arts and Sciences/Liberal Studies
State Fair Community College 2003 — 2005
N/A, Web Development
State Fair Community College 2003 — 2003
GED
Concordia Mo 1988 — 1998
N/A
Sitel May 2015 - June 2015
Sykes Enterprises, Inc. December 2014 - May 2015
Walmart November 2012 - April 2013
University of Central Missouri August 2010 - November 2010
Flexible Staffing Services, Inc. March 2010 - May 2010
Pathways Center January 2010 - March 2010
Stay at home mom January 1916 - January 1916
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Sales, Outlook
Education
University of Central Missouri 2008 — 2009
N/A, Liberal Arts and Sciences/Liberal Studies
State Fair Community College 2003 — 2005
N/A, Web Development
State Fair Community College 2003 — 2003
GED
Concordia Mo 1988 — 1998
N/A
Angela Szewczyk's Sitel Experience August 1997 - August 1999
Job Payroll Account Manager at Adams Keegan, Inc.
Industry Financial Services
Experience
Adams Keegan, Inc. April 2013 - Present
First Tennessee Bank July 2004 - July 2012
ePerformax September 2000 - March 2003
Sitel August 1997 - August 1999
Skills
Payroll, HRIS, Human Resources, Benefits Administration, Recruiting, Interviews, New Hire Orientations, Management, Account Reconciliation, Hiring, Time Management, Payroll Taxes, Employee Benefits, Onboarding, PeopleSoft, Employee Relations, Banking
Education
The University of Memphis 2002 — 2002
Biology
Southwest Community College 1997 — 2001
Biology
Adams Keegan, Inc. April 2013 - Present
First Tennessee Bank July 2004 - July 2012
ePerformax September 2000 - March 2003
Sitel August 1997 - August 1999
Skills
Payroll, HRIS, Human Resources, Benefits Administration, Recruiting, Interviews, New Hire Orientations, Management, Account Reconciliation, Hiring, Time Management, Payroll Taxes, Employee Benefits, Onboarding, PeopleSoft, Employee Relations, Banking
Education
The University of Memphis 2002 — 2002
Biology
Southwest Community College 1997 — 2001
Biology
Clayton Nunn's Sitel Experience March 2004 - June 2011
Job Parts Manager
Industry Oil & Energy
Experience
FTS International June 2011 - Present
Sitel March 2004 - June 2011
Skills
Team Leadership, Coaching, Call Center, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Employee Training, Call Centers, Customer Service, Process Improvement, Time Management, Supervisory Skills, Training, Team Building, Operations Management, Vendor Management, Change Management, Inventory Management, Management, Strategic Planning, Budgets, Purchasing
Education
Texas A&M University-Commerce 1999 — 2002
Bachelor of Science (B.S.), Economics
FTS International June 2011 - Present
Sitel March 2004 - June 2011
Skills
Team Leadership, Coaching, Call Center, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Employee Training, Call Centers, Customer Service, Process Improvement, Time Management, Supervisory Skills, Training, Team Building, Operations Management, Vendor Management, Change Management, Inventory Management, Management, Strategic Planning, Budgets, Purchasing
Education
Texas A&M University-Commerce 1999 — 2002
Bachelor of Science (B.S.), Economics
Carole Hagy's Sitel Experience August 2010 - June 2012
Job Customer Service Specialist at Verizon Wireless
Industry Outsourcing/Offshoring
Experience
Verizon Wireless July 2012 - Present
Sitel August 2010 - June 2012
Comcast Cable May 2007 - October 2009
AOL May 2005 - December 2006
Microtel Inn August 2003 - September 2004
Skills
Customer Service, Technical Support, Customer Satisfaction, Customer Experience, Sales, Troubleshooting, Call Centers, Invoicing, Customer Retention, Customer Relations
Education
The University of New Mexico
A.A, Business Administration
Verizon Wireless July 2012 - Present
Sitel August 2010 - June 2012
Comcast Cable May 2007 - October 2009
AOL May 2005 - December 2006
Microtel Inn August 2003 - September 2004
Skills
Customer Service, Technical Support, Customer Satisfaction, Customer Experience, Sales, Troubleshooting, Call Centers, Invoicing, Customer Retention, Customer Relations
Education
The University of New Mexico
A.A, Business Administration
Bryan Schroeder's Sitel Experience October 2006 - August 2007
Job Writer, Editor, and Publisher with Marketing Background
Industry Writing and Editing
Experience
Delta Dental of New Mexico January 2015 - Present
PR Newswire February 2012 - May 2014
UNM Center for Academic Programs Support August 2009 - May 2011
The New Mexico Daily Lobo August 2007 - December 2009
Scribendi Magazine August 2007 - May 2009
Blue Cross and Blue Shield of New Mexico June 2007 - August 2007
Sitel October 2006 - August 2007
Skills
Web Content, Publications, Magazines, Copy Editing, Publishing, Press Releases, Editing, Journalism, Newsletters, Blogging, AP Style, InDesign, Proofreading, Creative Writing, Copywriting
Education
The University of New Mexico - Robert O. Anderson School of Management 2009 — 2011
MBA, Marketing
The University of New Mexico 2005 — 2009
BA, English - Professional Writing
Delta Dental of New Mexico January 2015 - Present
PR Newswire February 2012 - May 2014
UNM Center for Academic Programs Support August 2009 - May 2011
The New Mexico Daily Lobo August 2007 - December 2009
Scribendi Magazine August 2007 - May 2009
Blue Cross and Blue Shield of New Mexico June 2007 - August 2007
Sitel October 2006 - August 2007
Skills
Web Content, Publications, Magazines, Copy Editing, Publishing, Press Releases, Editing, Journalism, Newsletters, Blogging, AP Style, InDesign, Proofreading, Creative Writing, Copywriting
Education
The University of New Mexico - Robert O. Anderson School of Management 2009 — 2011
MBA, Marketing
The University of New Mexico 2005 — 2009
BA, English - Professional Writing
Tara Seibel's Sitel Experience July 2002 - December 2005
Job at
Industry Automotive
Experience
General Motors August 2013 - Present
IBM January 2006 - July 2013
Sitel July 2002 - December 2005
Skills
PMP, Business Process..., Business Process, Program Management, CRM, Process Improvement, Vendor Management, Outsourcing, Business Transformation, Change Management, Strategy, Call Centers, Consulting, Business Strategy, Strategic Planning, Transition Management, Customer Experience, PMO, BPO, Customer Satisfaction, Workforce Management, Siebel, Contact Centers, Continuous Improvement, Solution Architecture, Project Management, IT Strategy
Education
Texas State University-San Marcos 1992 — 2002
Master of Arts (M.A.), History
General Motors August 2013 - Present
IBM January 2006 - July 2013
Sitel July 2002 - December 2005
Skills
PMP, Business Process..., Business Process, Program Management, CRM, Process Improvement, Vendor Management, Outsourcing, Business Transformation, Change Management, Strategy, Call Centers, Consulting, Business Strategy, Strategic Planning, Transition Management, Customer Experience, PMO, BPO, Customer Satisfaction, Workforce Management, Siebel, Contact Centers, Continuous Improvement, Solution Architecture, Project Management, IT Strategy
Education
Texas State University-San Marcos 1992 — 2002
Master of Arts (M.A.), History
Kristi Fallin's Sitel Experience April 2002 - May 2005
Job Human Resources at AT&T
Industry Telecommunications
Experience
AT&T May 2005 - Present
Sitel April 2002 - May 2005
West Telemarketing February 1997 - April 2002
Skills
HRIS, Onboarding, FMLA, Performance Management, Employee Relations, Employee Engagement, Labor Relations, Employment Law, Benefits Administration, Training, Human Resources
Education
West Texas A&M University 1992 — 1994
Bachelor of Science (B.S.), Sociology
Texas Tech University 1988 — 1992
Bachelor of Science (B.S.), Sociology
AT&T May 2005 - Present
Sitel April 2002 - May 2005
West Telemarketing February 1997 - April 2002
Skills
HRIS, Onboarding, FMLA, Performance Management, Employee Relations, Employee Engagement, Labor Relations, Employment Law, Benefits Administration, Training, Human Resources
Education
West Texas A&M University 1992 — 1994
Bachelor of Science (B.S.), Sociology
Texas Tech University 1988 — 1992
Bachelor of Science (B.S.), Sociology
Donna Spurlock Payne's Sitel Experience October 2005 - April 2006
Job Experienced Healthcare and Customer Service Professional
Industry Pharmaceuticals
Experience
United BioSource Corporation Eligibility SpecialistExpress ScriptsJuly 2011 - Present
UT Medical Group August 2008 - June 2011
TITLE: P.A.L April 2006 - April 2008
Sitel October 2005 - April 2006
Skills
Medicare, Training, Healthcare, Documentation, Analysis, Medical Billing, Employee Benefits, Sales, Hospitals, Software Documentation
Education
The University of Memphis 2011 — 2013
Graduate Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor, A
University of Memphis 2009 — 2011
Bachelor of Arts, English
United BioSource Corporation Eligibility SpecialistExpress ScriptsJuly 2011 - Present
UT Medical Group August 2008 - June 2011
TITLE: P.A.L April 2006 - April 2008
Sitel October 2005 - April 2006
Skills
Medicare, Training, Healthcare, Documentation, Analysis, Medical Billing, Employee Benefits, Sales, Hospitals, Software Documentation
Education
The University of Memphis 2011 — 2013
Graduate Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor, A
University of Memphis 2009 — 2011
Bachelor of Arts, English
Natalie Lyman's Sitel Experience February 2007 - Present
Job Production Control Specialist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel February 2007 - Present
Education
Stae university college at Buffalo
State University of New York College at Buffalo
Sitel February 2007 - Present
Education
Stae university college at Buffalo
State University of New York College at Buffalo
Anna Ortiz's Sitel Experience April 2014 - Present
Job Global Benefits Supervisor at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel April 2014 - Present
Sitel July 2007 - March 2014
Oldcastle January 2007 - June 2007
ClientLogic July 2003 - July 2006
Skills
Benefits Administration, ADP Payroll, Microsoft Office 2007, ADP ReportSmith, Kronos, Lawson HRIS, Open Enrollment, Payroll, Employee Benefits, HRIS, Human Resources, New Hire Orientations, Onboarding, FMLA
Education
Texas Christian University
Bachelor of Science (B.S.), Radio and Television
Sitel April 2014 - Present
Sitel July 2007 - March 2014
Oldcastle January 2007 - June 2007
ClientLogic July 2003 - July 2006
Skills
Benefits Administration, ADP Payroll, Microsoft Office 2007, ADP ReportSmith, Kronos, Lawson HRIS, Open Enrollment, Payroll, Employee Benefits, HRIS, Human Resources, New Hire Orientations, Onboarding, FMLA
Education
Texas Christian University
Bachelor of Science (B.S.), Radio and Television
Rachelle Carruthers's Sitel Experience October 2007 - January 2010
Job Experienced Administrative Assistant and Freelance Writer
Industry Writing and Editing
Experience
Wyndham Vacation Ownership November 2011 - Present
Tennessee State University August 2011 - May 2012
Sitel October 2007 - January 2010
Skills
Hospitality, Hotels, Resorts, Hospitality Industry, Social Media, Front Office, Customer Service, Microsoft Office, Teaching
Education
Tennessee State University 2007 — 2012
Bachelor of Arts (B.A.), English Language and Literature/Letters
Wyndham Vacation Ownership November 2011 - Present
Tennessee State University August 2011 - May 2012
Sitel October 2007 - January 2010
Skills
Hospitality, Hotels, Resorts, Hospitality Industry, Social Media, Front Office, Customer Service, Microsoft Office, Teaching
Education
Tennessee State University 2007 — 2012
Bachelor of Arts (B.A.), English Language and Literature/Letters
Darryl Nixon, MBA's Sitel Experience May 2000 - July 2004
Job 13 Years experience with Quality Assurance and Call Center Management
Industry Consumer Services
Experience
OPTUM November 2014 - Present
Baker and Taylor June 2013 - November 2014
Convergys July 2004 - June 2013
Sitel May 2000 - July 2004
Peebles April 1996 - July 2000
Skills
Technical Writing, Quality Assurance, Operations Management, Recruiting, Call center start-up, Training Delivery, Employee Relations, Human Resources, Supplier Quality, Manage Client..., Client Relations Skills, BPO, Start-ups, Workforce Management, Business Coaching, Organizational..., Quality Management, Iso 9000, Training, Coaching, Call Center Development, Customer Satisfaction, CRM, Interviews, IEX, Employee Training, Contact Centers, Contact Center..., Management, Team Leadership
Education
HRCI Human Resource Certification Institute
PHR Candidate December 2014, Human Resources
Strayer University (VA) 2006 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Barbara Scotia College 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
OPTUM November 2014 - Present
Baker and Taylor June 2013 - November 2014
Convergys July 2004 - June 2013
Sitel May 2000 - July 2004
Peebles April 1996 - July 2000
Skills
Technical Writing, Quality Assurance, Operations Management, Recruiting, Call center start-up, Training Delivery, Employee Relations, Human Resources, Supplier Quality, Manage Client..., Client Relations Skills, BPO, Start-ups, Workforce Management, Business Coaching, Organizational..., Quality Management, Iso 9000, Training, Coaching, Call Center Development, Customer Satisfaction, CRM, Interviews, IEX, Employee Training, Contact Centers, Contact Center..., Management, Team Leadership
Education
HRCI Human Resource Certification Institute
PHR Candidate December 2014, Human Resources
Strayer University (VA) 2006 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Barbara Scotia College 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
Bevin Nelson's Sitel Experience October 1998 - January 2000
Job Clerk III at Texas Parks and Wildlife Department
Industry Government Administration
Experience
Texas Parks and Wildlife Department April 1991 - Present
Sitel October 1998 - January 2000
Luminant May 1985 - August 1990
Skills
Customer Service, Data Entry, Revenue Cycle, Budget Reconciliation, Oracle Reports, Purchasing, Inventory Control, Physical Inventory, Financial Accounting, Training
Education
Texas Woman's University 1977 — 1978
none, Elementary Education and Teaching
Tatum High School 1971 — 1975
Texas Parks and Wildlife Department April 1991 - Present
Sitel October 1998 - January 2000
Luminant May 1985 - August 1990
Skills
Customer Service, Data Entry, Revenue Cycle, Budget Reconciliation, Oracle Reports, Purchasing, Inventory Control, Physical Inventory, Financial Accounting, Training
Education
Texas Woman's University 1977 — 1978
none, Elementary Education and Teaching
Tatum High School 1971 — 1975
Denver Thomas's Sitel Experience June 2002 - September 2005
Job Rural Outreach Advocate at Women's Center of East Texas
Industry Civic & Social Organization
Experience
Women's Center of East Texas July 2007 - Present
Women's Center of East Texas July 2007 - Present
Marshall Independent School District September 2005 - May 2006
SITEL June 2002 - September 2005
Skills
Case Managment, Community Outreach, Social Services, Crisis Intervention, Interventions, Group Work, Peer Mentoring, Nonprofits, Mental Health, Legal Assistance, Court Cases, Court Appearances, Microsoft Excel, Microsoft Word, Microsoft Office 2007, PowerPoint, Adobe Acrobat, Advocate, Typing, Customer Service..., Microsoft Office, Teaching, Classroom Management, Secretarial Skills, Peer Mediation
Education
Stephen F. Austin State University 2003 — 2005
Bachelor of Science (B.S.), Social Work
Tyler Junior College 2001 — 2003
Asosciate of Arts, Behavioral Sciences
Women's Center of East Texas July 2007 - Present
Women's Center of East Texas July 2007 - Present
Marshall Independent School District September 2005 - May 2006
SITEL June 2002 - September 2005
Skills
Case Managment, Community Outreach, Social Services, Crisis Intervention, Interventions, Group Work, Peer Mentoring, Nonprofits, Mental Health, Legal Assistance, Court Cases, Court Appearances, Microsoft Excel, Microsoft Word, Microsoft Office 2007, PowerPoint, Adobe Acrobat, Advocate, Typing, Customer Service..., Microsoft Office, Teaching, Classroom Management, Secretarial Skills, Peer Mediation
Education
Stephen F. Austin State University 2003 — 2005
Bachelor of Science (B.S.), Social Work
Tyler Junior College 2001 — 2003
Asosciate of Arts, Behavioral Sciences
Adam Haq's Sitel Experience June 2010 - January 2011
Job Service Desk Analyst at The Kemtah Group, Inc.
Industry Information Technology and Services
Experience
The Kemtah Group, Inc. November 2013 - Present
Office of the Medical Investigator 2011 - 2013
Allstar Youth January 2011 - June 2011
Sitel June 2010 - January 2011
New Mexico Relay Network June 2007 - July 2009
Skills
Customer Service, Telephone Skills, Customer Satisfaction, Technical Support, Help Desk Support, Computer Software, Microsoft Office, Software Installation, PowerPoint, Windows 7, Windows XP, VPN, Active Directory, Autopsy Procedure, Anthropology, Biology, Science, Analysis, System Administration
Education
The University of New Mexico 2008 — 2013
BS, Evolutionary Anthropology
Albuquerque Academy 2004 — 2008
The Kemtah Group, Inc. November 2013 - Present
Office of the Medical Investigator 2011 - 2013
Allstar Youth January 2011 - June 2011
Sitel June 2010 - January 2011
New Mexico Relay Network June 2007 - July 2009
Skills
Customer Service, Telephone Skills, Customer Satisfaction, Technical Support, Help Desk Support, Computer Software, Microsoft Office, Software Installation, PowerPoint, Windows 7, Windows XP, VPN, Active Directory, Autopsy Procedure, Anthropology, Biology, Science, Analysis, System Administration
Education
The University of New Mexico 2008 — 2013
BS, Evolutionary Anthropology
Albuquerque Academy 2004 — 2008
Gregory Soto's Sitel Experience September 2003 - May 2006
Job Site Manager / Operations at Aditya Birla Minacs
Industry Outsourcing/Offshoring
Experience
Aditya Birla Minacs March 2013 - Present
Aditya Birla Minacs March 2010 - March 2013
Aditya Birla Minacs (ABM) October 2006 - March 2010
Aditya Birla Minacs (ABM) May 2006 - October 2006
Sitel September 2003 - May 2006
Skills
Leadership, Outsourcing, BPO, Vendor Management, Process Improvement, Customer Experience, Call Centers, Customer Service, Team Management, Management
Education
Texas State Technical College Waco 1999 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Texas A&M University 1997 — 1999
Engineer's degree
Aditya Birla Minacs March 2013 - Present
Aditya Birla Minacs March 2010 - March 2013
Aditya Birla Minacs (ABM) October 2006 - March 2010
Aditya Birla Minacs (ABM) May 2006 - October 2006
Sitel September 2003 - May 2006
Skills
Leadership, Outsourcing, BPO, Vendor Management, Process Improvement, Customer Experience, Call Centers, Customer Service, Team Management, Management
Education
Texas State Technical College Waco 1999 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Texas A&M University 1997 — 1999
Engineer's degree
Ninette Preez's Sitel Experience August 2012 - June 2014
Job Financial Analyst at Cigna
Industry Insurance
Experience
Cigna-HealthSpring June 2014 - Present
Sitel August 2012 - June 2014
Sitel January 2012 - August 2012
Sitel January 2011 - January 2012
Interactive Data September 2008 - December 2009
South African Port Authorities January 2006 - December 2007
Skills
Access, Accounting, Accounts Receivable, Analysis, Budgets, Finance, Financial Analysis, Forecasting, Financial Reporting, Internal Controls, Leadership, Process Improvement, Sarbanes-Oxley Act
Education
Stellenbosch University/Universiteit Stellenbosch
Bachelor of Commerce (BCom), Finance and Financial Management Services
Cigna-HealthSpring June 2014 - Present
Sitel August 2012 - June 2014
Sitel January 2012 - August 2012
Sitel January 2011 - January 2012
Interactive Data September 2008 - December 2009
South African Port Authorities January 2006 - December 2007
Skills
Access, Accounting, Accounts Receivable, Analysis, Budgets, Finance, Financial Analysis, Forecasting, Financial Reporting, Internal Controls, Leadership, Process Improvement, Sarbanes-Oxley Act
Education
Stellenbosch University/Universiteit Stellenbosch
Bachelor of Commerce (BCom), Finance and Financial Management Services
Daniela Jones's Sitel Experience July 2004 - December 2005
Job Insurance Specialist III at State of Florida, Dept. of Finanical Service, Div of Workers' Comp
Industry Consumer Services
Experience
State of Florida, Dept. of Finanical Service, Div of Workers' Comp February 2012 - Present
State of Florida, Dept of Finanical Services, Div of Workers' Comp December 2009 - February 2012
IBM January 2006 - December 2009
Sitel July 2004 - December 2005
Sitel August 2003 - July 2004
Skills
Management, Human Resources, Interviews, Administrative..., Logistics, Customer Service, Call Centers, Teamwork, Process Improvement, Customer Satisfaction
Education
Texas State University 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
University of West Florida 1989 — 1992
Associate of Arts (A.A.)
State of Florida, Dept. of Finanical Service, Div of Workers' Comp February 2012 - Present
State of Florida, Dept of Finanical Services, Div of Workers' Comp December 2009 - February 2012
IBM January 2006 - December 2009
Sitel July 2004 - December 2005
Sitel August 2003 - July 2004
Skills
Management, Human Resources, Interviews, Administrative..., Logistics, Customer Service, Call Centers, Teamwork, Process Improvement, Customer Satisfaction
Education
Texas State University 1999 — 2002
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
University of West Florida 1989 — 1992
Associate of Arts (A.A.)
Crystal Burton's Sitel Experience July 2011 - February 2012
Job Administrative Assistant at Help at Home, Inc
Industry Medical Practice
Experience
Help at Home, Inc July 2013 - Present
Sitel July 2011 - February 2012
Skills
Call Centers, Customer Satisfaction, Customer Service, Data Entry, Telephone Skills
Education
Virginia College of Augusta, GA 2012 — 2014
Associate of Science (A.S.), Medical Office Administration
Tallahassee Community College 2009 — 2011
Help at Home, Inc July 2013 - Present
Sitel July 2011 - February 2012
Skills
Call Centers, Customer Satisfaction, Customer Service, Data Entry, Telephone Skills
Education
Virginia College of Augusta, GA 2012 — 2014
Associate of Science (A.S.), Medical Office Administration
Tallahassee Community College 2009 — 2011
Jason Mager's Sitel Experience 1998 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 1998 - 2014
Gary J. Stevens Agency 1995 - 1998
Skills
Account Management, Manage Client..., Vendor Management, Call Centers, Customer Experience, Contact Centers, Customer Satisfaction, BPO, Process Improvement, Cross Functional Team..., Net Promoter Score, Management, Brainshark, Project Management, Project Planning, Contract Management, IT Project & Program..., Property & Casualty..., General Insurance, Video Production, Video Editing, Audio Engineering
Education
State University of New York Empire State College 1999 — 2001
Marketing
State University of New York Empire State College 1995 — 1997
English Language and Literature, General
Sitel 1998 - 2014
Gary J. Stevens Agency 1995 - 1998
Skills
Account Management, Manage Client..., Vendor Management, Call Centers, Customer Experience, Contact Centers, Customer Satisfaction, BPO, Process Improvement, Cross Functional Team..., Net Promoter Score, Management, Brainshark, Project Management, Project Planning, Contract Management, IT Project & Program..., Property & Casualty..., General Insurance, Video Production, Video Editing, Audio Engineering
Education
State University of New York Empire State College 1999 — 2001
Marketing
State University of New York Empire State College 1995 — 1997
English Language and Literature, General
Kenneth Wessling's Sitel Experience 2014 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 2014 - 2014
Education
Temple College 2009 — 2011
Associate of Science (A.S.), Biotechnology
Lewisville High School
Sitel 2014 - 2014
Education
Temple College 2009 — 2011
Associate of Science (A.S.), Biotechnology
Lewisville High School
Audrey Murphy's Sitel Experience 2002 - 2004
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2004 - 2014
Sitel 2002 - 2004
Sitel 2001 - 2002
Telespectrum 1999 - 2001
Skills
Manage both local and..., Support multiple..., Design Quality...
Education
Strayer University
Master of Business Administration (MBA), Human Resources Management and Services, Summa Cum Laude
University of Guam
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Convergys 2004 - 2014
Sitel 2002 - 2004
Sitel 2001 - 2002
Telespectrum 1999 - 2001
Skills
Manage both local and..., Support multiple..., Design Quality...
Education
Strayer University
Master of Business Administration (MBA), Human Resources Management and Services, Summa Cum Laude
University of Guam
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Nicholas Sexton's Sitel Experience May 2011 - April 2014
Job Warehouse Coordinator at Amneal Pharmaceuticals
Industry Pharmaceuticals
Experience
Amneal Pharmaceuticals May 2014 - Present
Sitel May 2011 - April 2014
Skills
Microsoft Excel, Microsoft Office, Customer Service, SOP, GMP, Pharmaceutical Industry
Education
Sullivan University 2005 — 2008
Associate of Science (AS), Culinary Arts/Chef Training
Barren County 2001 — 2005
Diploma
Amneal Pharmaceuticals May 2014 - Present
Sitel May 2011 - April 2014
Skills
Microsoft Excel, Microsoft Office, Customer Service, SOP, GMP, Pharmaceutical Industry
Education
Sullivan University 2005 — 2008
Associate of Science (AS), Culinary Arts/Chef Training
Barren County 2001 — 2005
Diploma
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY