Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Mindy Cubrich Mindy Cubrich's Sitel Experience November 1991 - April 2007
Job Director Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
Debbie (Moss) McGrew Debbie (Moss) McGrew's Sitel Experience October 1996 - May 2008
Job Business Analyst at West Corporation
Industry Information Technology and Services
Experience
West Corporation May 2008 - Present
Sitel October 1996 - May 2008
Skills
Call Centers, Process Improvement, Business Analysis, Visio, Vendor Management, Business Process, Software Documentation, Requirements Gathering, Access, SDLC, CRM, Outsourcing, Account Management, Team Leadership, Management, Team Building, Business Requirements, Customer Service
Education
University of Nebraska at Kearney 1988 — 1992
BS, Business Management
Westside High School
West Corporation May 2008 - Present
Sitel October 1996 - May 2008
Skills
Call Centers, Process Improvement, Business Analysis, Visio, Vendor Management, Business Process, Software Documentation, Requirements Gathering, Access, SDLC, CRM, Outsourcing, Account Management, Team Leadership, Management, Team Building, Business Requirements, Customer Service
Education
University of Nebraska at Kearney 1988 — 1992
BS, Business Management
Westside High School
Hilary Bush Hilary Bush's Sitel Experience October 2006 - August 2007
Job Kitchen Worker at Northern Girl, LLC
Industry Food Production
Experience
Northern Girl, LLC 2013 - Present
Circle B Farms April 2014 - May 2014
Cary Medical Center February 2012 - June 2013
Limestone Manor December 2007 - February 2008
Sitel October 2006 - August 2007
Skills
Outstanding Customer..., Ethics training, Occupational safety, Ergonomics, Excellent interpersonal..., Certified Nursing..., Personal Support..., CPR
Education
Loring Job Corps. Center 2011 — 2012
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
University of Maine at Presque Isle 2010 — 2010
English B.A., Communication, Journalism, and Related Programs
Caribou Adult Education Center 2009 — 2009
Certificate, College Preparatory
Northern Girl, LLC 2013 - Present
Circle B Farms April 2014 - May 2014
Cary Medical Center February 2012 - June 2013
Limestone Manor December 2007 - February 2008
Sitel October 2006 - August 2007
Skills
Outstanding Customer..., Ethics training, Occupational safety, Ergonomics, Excellent interpersonal..., Certified Nursing..., Personal Support..., CPR
Education
Loring Job Corps. Center 2011 — 2012
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
University of Maine at Presque Isle 2010 — 2010
English B.A., Communication, Journalism, and Related Programs
Caribou Adult Education Center 2009 — 2009
Certificate, College Preparatory
Aristides Laguna Aristides Laguna's Sitel Experience 2009 - 2014
Job Director of Sales Development & AdWords/SEO Specialist at White Shark Media
Industry Marketing and Advertising
Experience
White Shark Media May 2014 - Present
Sitel 2009 - 2014
Nexus Teleservices June 2008 - December 2008
BZO Wheels July 2005 - August 2007
Educational Products Inc. November 2004 - July 2005
Vista January 2004 - November 2004
Educational Products Inc. June 1998 - December 2002
Skills
Team Building, Analytical Skills, Team Leadership, Training, Sales, Contract Negotiation, Wireless, CRM, Forecasting, Call Centers, Business Development, Customer Retention, Sales Management, Marketing Strategy, Outsourcing, Marketing, Time Management, Strategy
Education
University of Houston 2002 — 2006
Bachelor's Degree
Northbrook High School 1998 — 2002
High School
White Shark Media May 2014 - Present
Sitel 2009 - 2014
Nexus Teleservices June 2008 - December 2008
BZO Wheels July 2005 - August 2007
Educational Products Inc. November 2004 - July 2005
Vista January 2004 - November 2004
Educational Products Inc. June 1998 - December 2002
Skills
Team Building, Analytical Skills, Team Leadership, Training, Sales, Contract Negotiation, Wireless, CRM, Forecasting, Call Centers, Business Development, Customer Retention, Sales Management, Marketing Strategy, Outsourcing, Marketing, Time Management, Strategy
Education
University of Houston 2002 — 2006
Bachelor's Degree
Northbrook High School 1998 — 2002
High School
Lisa Raczek Lisa Raczek's Sitel Experience August 2001 - July 2003
Job Product Manager at PayPal
Industry Financial Services
Experience
PayPal July 2003 - Present
PayPal March 2005 - August 2006
Sitel August 2001 - July 2003
Skills
Product Management, Analytics, Management, Fraud, Integration, Account Management, Training, Project Planning, Product Development, E-commerce, Customer Experience, Call Center, Key Metrics, Loyalty Programs, Project Portfolio..., Call Centers, Agile Methodologies, Mobile Payments, Cross-functional Team..., Payments, Vendor Management, Mobile Commerce, Payment Card Processing, Team Leadership
Education
University of Nebraska at Omaha 2004 — 2012
Bachelor of Applied Science (B.A.Sc.), Sociology (Organizational Sociology with Diversity Management specialty)
Chicago High School for Agricultural Sciences 1994 — 1998
PayPal July 2003 - Present
PayPal March 2005 - August 2006
Sitel August 2001 - July 2003
Skills
Product Management, Analytics, Management, Fraud, Integration, Account Management, Training, Project Planning, Product Development, E-commerce, Customer Experience, Call Center, Key Metrics, Loyalty Programs, Project Portfolio..., Call Centers, Agile Methodologies, Mobile Payments, Cross-functional Team..., Payments, Vendor Management, Mobile Commerce, Payment Card Processing, Team Leadership
Education
University of Nebraska at Omaha 2004 — 2012
Bachelor of Applied Science (B.A.Sc.), Sociology (Organizational Sociology with Diversity Management specialty)
Chicago High School for Agricultural Sciences 1994 — 1998
Gareth Tanswell Gareth Tanswell's Sitel Experience 2005 - 2009
Job Operations Manager at Lorette Golf Course
Industry Hospitality
Experience
Lorette Golf Course January 2015 - Present
Thorn Baker Recruitment August 2013 - December 2014
BizView.com August 2012 - July 2013
Medical Marketing LTD May 2009 - June 2012
Sitel 2005 - 2009
Skills
Recruiting, Management, Sales, Sales Management, New Business Development, Account Management, B2B, Key Account Management, CRM, Contract Negotiation, Cold Calling, Customer Retention, Construction, Direct Sales, Business Development, Building Relationships, Negotiation, Call Centers, Sales Process, Sales Presentations, Lead Generation, Training, Sales Operations, Customer Service, Operations Management, Golf Course Management, Customer Satisfaction, Team Management, Selling, Coaching, Leadership, Client Development, Business Networking, Golf Course Communities, Golf Management, Business Strategy, Marketing Strategy, Team Building, Purchasing, Contract Management, Online Marketing, Event Management, Business Planning, Strategic Planning
Education
University of Derby 2003 — 2007
Bachelor's Degree, Sports Studies
Crofton High school 1996 — 2000
10 GCSE'S
Lorette Golf Course January 2015 - Present
Thorn Baker Recruitment August 2013 - December 2014
BizView.com August 2012 - July 2013
Medical Marketing LTD May 2009 - June 2012
Sitel 2005 - 2009
Skills
Recruiting, Management, Sales, Sales Management, New Business Development, Account Management, B2B, Key Account Management, CRM, Contract Negotiation, Cold Calling, Customer Retention, Construction, Direct Sales, Business Development, Building Relationships, Negotiation, Call Centers, Sales Process, Sales Presentations, Lead Generation, Training, Sales Operations, Customer Service, Operations Management, Golf Course Management, Customer Satisfaction, Team Management, Selling, Coaching, Leadership, Client Development, Business Networking, Golf Course Communities, Golf Management, Business Strategy, Marketing Strategy, Team Building, Purchasing, Contract Management, Online Marketing, Event Management, Business Planning, Strategic Planning
Education
University of Derby 2003 — 2007
Bachelor's Degree, Sports Studies
Crofton High school 1996 — 2000
10 GCSE'S
Bill Pieper Bill Pieper's Sitel Experience 1997 - 1999
Job President at EPIC Connections
Industry Management Consulting
Experience
EPIC Connections 2003 - Present
IBEX Global (TeleSpectrum Worldwide) 2002 - 2003
Fiserv (HomeAccount & Intelidata) 2000 - 2002
First Data Corporation (First Data Solutions) 1999 - 2000
Sitel 1997 - 1999
APAC Customer Services (ITI Marketing Services) 1996 - 1997
ADP 1982 - 1996
Skills
Business Process..., Business Process..., Call Center, Call Center Development, Contract Negotiation, Strategic Consulting, Customer Service, IVR, Change Management, Social Media, Strategic Planning, Workforce Management, Business Development, Marketing Strategy, Customer Satisfaction, Sales Management, Customer Insight, Customer Experience, Customer Acquisition, Customer Engagement, Customer Retention, Telecommunications, Financial Services, Insurance, Event Management, BPO, Account Management, Call Centers, Leadership, Outsourcing, Inbound Marketing, E-commerce, Telemarketing, CRM, Lead Generation, Management, Strategic Partnerships, Vendor Management, Contact Center..., Contact Center..., Business Process..., Help Desk Support, Contact Center Strategy, Solution Selling, Offshoring, Contact Centers, SaaS, Sales, Sales Operations, Consulting
Education
University of Delaware 1976 — 1979
BS, Business Administration
EPIC Connections 2003 - Present
IBEX Global (TeleSpectrum Worldwide) 2002 - 2003
Fiserv (HomeAccount & Intelidata) 2000 - 2002
First Data Corporation (First Data Solutions) 1999 - 2000
Sitel 1997 - 1999
APAC Customer Services (ITI Marketing Services) 1996 - 1997
ADP 1982 - 1996
Skills
Business Process..., Business Process..., Call Center, Call Center Development, Contract Negotiation, Strategic Consulting, Customer Service, IVR, Change Management, Social Media, Strategic Planning, Workforce Management, Business Development, Marketing Strategy, Customer Satisfaction, Sales Management, Customer Insight, Customer Experience, Customer Acquisition, Customer Engagement, Customer Retention, Telecommunications, Financial Services, Insurance, Event Management, BPO, Account Management, Call Centers, Leadership, Outsourcing, Inbound Marketing, E-commerce, Telemarketing, CRM, Lead Generation, Management, Strategic Partnerships, Vendor Management, Contact Center..., Contact Center..., Business Process..., Help Desk Support, Contact Center Strategy, Solution Selling, Offshoring, Contact Centers, SaaS, Sales, Sales Operations, Consulting
Education
University of Delaware 1976 — 1979
BS, Business Administration
Nirja Edla Nirja Edla's Sitel Experience April 2002 - January 2003
Job Consultant at Accenture
Industry Information Technology and Services
Experience
Accenture January 2015 - Present
IBM Global Services September 2005 - September 2013
Chemtech Foundation May 2004 - February 2005
Indian Express February 2003 - April 2004
Sitel April 2002 - January 2003
Koch-Glitsch April 2001 - March 2002
Chembazaar online pvt Limited January 2001 - April 2001
Skills
Java, Software Development, Requirements Analysis, SDLC, Software Project..., Agile Methodologies, JSP, Business Analysis, Hibernate, SQL
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.), General MBA
University of Mumbai 1995 — 1999
B.E, chemical
Anglo Junior college, Yavatmal 1993 — 1995
HSSC, (Maths, physics, Chemistry, Biology, English and Hindi)
Lions Club English Medium School, Yavatmal 1987 — 1993
SSC, Primary studies
University of Phoenix and University of Mumbai
Accenture January 2015 - Present
IBM Global Services September 2005 - September 2013
Chemtech Foundation May 2004 - February 2005
Indian Express February 2003 - April 2004
Sitel April 2002 - January 2003
Koch-Glitsch April 2001 - March 2002
Chembazaar online pvt Limited January 2001 - April 2001
Skills
Java, Software Development, Requirements Analysis, SDLC, Software Project..., Agile Methodologies, JSP, Business Analysis, Hibernate, SQL
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.), General MBA
University of Mumbai 1995 — 1999
B.E, chemical
Anglo Junior college, Yavatmal 1993 — 1995
HSSC, (Maths, physics, Chemistry, Biology, English and Hindi)
Lions Club English Medium School, Yavatmal 1987 — 1993
SSC, Primary studies
University of Phoenix and University of Mumbai
Gene Smick Gene Smick's Sitel Experience August 2014 - Present
Job IT Support Analyst at Sitel
Industry Information Technology and Services
Experience
Sitel August 2014 - Present
Planet Group, Inc. August 2013 - March 2014
Dell December 2011 - August 2012
Infogroup December 2010 - August 2011
West Corporation August 2008 - August 2010
Oriental Trading Company December 2000 - July 2007
University of Nebraska Medical Center June 1984 - September 1989
Skills
Computer Hardware, Computer Maintenance, Computer Network..., Computer Operations, Help Desk Support, Operating Systems, Email Clients, Crystal Reports, Customer Service, Troubleshooting, Information Technology, Vendor Management
Education
University of Nebraska 1984 — 1988
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.0
University of Nebraska at Omaha 1984 — 1988
Bachelor's degree, Business Administration and Management, General, 3.0
Sitel August 2014 - Present
Planet Group, Inc. August 2013 - March 2014
Dell December 2011 - August 2012
Infogroup December 2010 - August 2011
West Corporation August 2008 - August 2010
Oriental Trading Company December 2000 - July 2007
University of Nebraska Medical Center June 1984 - September 1989
Skills
Computer Hardware, Computer Maintenance, Computer Network..., Computer Operations, Help Desk Support, Operating Systems, Email Clients, Crystal Reports, Customer Service, Troubleshooting, Information Technology, Vendor Management
Education
University of Nebraska 1984 — 1988
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.0
University of Nebraska at Omaha 1984 — 1988
Bachelor's degree, Business Administration and Management, General, 3.0
Timothy Strevey Timothy Strevey's Sitel Experience August 2011 - June 2015
Job Student at University of Nebraska at Omaha
Industry Computer Software
Experience
Sitel August 2011 - June 2015
Education
Free Code Camp
Full Stack Web Development, Computer Software Engineering
University of Nebraska at Omaha
Computer Science
Sitel August 2011 - June 2015
Education
Free Code Camp
Full Stack Web Development, Computer Software Engineering
University of Nebraska at Omaha
Computer Science
Ezell Watson Ezell Watson's Sitel Experience February 2001 - December 2010
Job Attendance Case Manager at Portland Public Schools
Industry Outsourcing/Offshoring
Experience
Portland Public Schools January 2015 - Present
Portland Public Schools September 2013 - January 2015
Xerox May 2012 - April 2013
Capital One 2012 - 2012
aegis bpo December 2010 - May 2011
Sitel February 2001 - December 2010
Convergys Corporation October 2007 - November 2009
Skills
Change Management, Program Management, Call Center Development, Process Improvement, Performance Management, Quality Assurance, Customer Service, Strategic Planning, Team Building, Operations Management, Business Analysis, Problem Solving, Workforce Management, SLA, Forecasting, P&L, Contract Negotiations, BPO, Customer Experience, Contact Centre, Customer Satisfaction, Technical Support, Vendor Management, Outsourcing, Management, Training, Telecommunications, Coaching, Human Resources, Project Planning, Sales Operations, Sales, Budgets, CRM, Inbound Marketing, Service Delivery, Team Management, Business Process..., Team Leadership, Customer Retention, P&L Management, Time Management, Sales Management, Leadership, Offshoring, Telemarketing, Recruiting, Employee Training, Account Management, Payroll
Education
University of Alabama at Birmingham 2000 — 2002
Psychology
Virginia Commonwealth University 1998 — 2000
Psychology
Monacan High 1994 — 1998
Ramsay High School
Portland Public Schools January 2015 - Present
Portland Public Schools September 2013 - January 2015
Xerox May 2012 - April 2013
Capital One 2012 - 2012
aegis bpo December 2010 - May 2011
Sitel February 2001 - December 2010
Convergys Corporation October 2007 - November 2009
Skills
Change Management, Program Management, Call Center Development, Process Improvement, Performance Management, Quality Assurance, Customer Service, Strategic Planning, Team Building, Operations Management, Business Analysis, Problem Solving, Workforce Management, SLA, Forecasting, P&L, Contract Negotiations, BPO, Customer Experience, Contact Centre, Customer Satisfaction, Technical Support, Vendor Management, Outsourcing, Management, Training, Telecommunications, Coaching, Human Resources, Project Planning, Sales Operations, Sales, Budgets, CRM, Inbound Marketing, Service Delivery, Team Management, Business Process..., Team Leadership, Customer Retention, P&L Management, Time Management, Sales Management, Leadership, Offshoring, Telemarketing, Recruiting, Employee Training, Account Management, Payroll
Education
University of Alabama at Birmingham 2000 — 2002
Psychology
Virginia Commonwealth University 1998 — 2000
Psychology
Monacan High 1994 — 1998
Ramsay High School
Matthew Horton Matthew Horton's Sitel Experience October 1997 - 2007
Job
Industry Insurance
Experience
UnitedHealth Group April 2009 - Present
Norski Soccer Club 2011 - 2015
Norski Soccer Club 2011 - 2015
Norski Soccer Club 2011 - 2015
United Health Group - Ovations April 2007 - April 2009
SITEL October 1997 - 2007
Skills
Process Improvement, Business Process, Call Centers, Team Management, Performance Management, Cross-functional Team..., Operations Management, Vendor Management, Leadership, Program Management, Business Analysis, IT Strategy, Business Intelligence, Business Process..., Healthcare Information..., Change Management, CRM, Operational Excellence, Call Center, Requirements Analysis, Account Management, Outsourcing, Project Management, Customer Experience, Six Sigma, Insurance, HIPAA, BPO, Quality Assurance, Management Consulting, Team Building, Healthcare, Analytics, PMO, Software Documentation, SDLC, PMP, Business Strategy, Strategy, Data Analysis, Training, Integration, Visio, Requirements Gathering, Team Leadership, Management, Project Planning, Forecasting, Strategic Planning, Process Engineering
Education
University of Illinois at Urbana-Champaign 1990 — 1993
BS, Materials Science and Engineering
UnitedHealth Group April 2009 - Present
Norski Soccer Club 2011 - 2015
Norski Soccer Club 2011 - 2015
Norski Soccer Club 2011 - 2015
United Health Group - Ovations April 2007 - April 2009
SITEL October 1997 - 2007
Skills
Process Improvement, Business Process, Call Centers, Team Management, Performance Management, Cross-functional Team..., Operations Management, Vendor Management, Leadership, Program Management, Business Analysis, IT Strategy, Business Intelligence, Business Process..., Healthcare Information..., Change Management, CRM, Operational Excellence, Call Center, Requirements Analysis, Account Management, Outsourcing, Project Management, Customer Experience, Six Sigma, Insurance, HIPAA, BPO, Quality Assurance, Management Consulting, Team Building, Healthcare, Analytics, PMO, Software Documentation, SDLC, PMP, Business Strategy, Strategy, Data Analysis, Training, Integration, Visio, Requirements Gathering, Team Leadership, Management, Project Planning, Forecasting, Strategic Planning, Process Engineering
Education
University of Illinois at Urbana-Champaign 1990 — 1993
BS, Materials Science and Engineering
Karen Ann Fuentes Karen Ann Fuentes's Sitel Experience October 2008 - September 2009
Job Customer Service Representative at GEICO
Industry Insurance
Experience
GEICO March 2014 - Present
PHILIPPINE PRUDENTIAL LIFE INSURANCE COMPANY, INC. (Philippine Prudential) April 2013 - Present
University of Baguio Alumni Association December 2012 - Present
Activities Renaissance for Culture and the Arts, Inc. September 2012 - Present
GEICO March 2014 - 2014
oDesk 2012 - 2012
Baguio School of Dance, Music & Arts, Inc. October 2008 - July 2011
OnEnglishCom, Inc. September 2006 - April 2010
Sitel October 2008 - September 2009
CafeMosaic August 2007 - June 2009
Skills
Public Relations Skills, Outstanding Customer..., Leadership and..., Team Building, PowerPoint, Microsoft Excel, Stress Management, Convention Centers, Confidence Building, Teaching, Public Speaking, Training, Microsoft Office, Research, Instructional Design, Sales, Customer Service, Recruiting
Education
TESOL/TEFL International 2012 — 2012
Certificate in TESOL/TEFL
Medline International Training Institute 2008 — 2009
Care Aide
University of the Philippines 2005 — 2008
Masters of Management
University of Baguio 2003 — 2003
BS Education
Science and Technology Institute 2001 — 2002
Basic E-Commerce
University of the Philippines 1994 — 2002
BA Theater Arts
GEICO March 2014 - Present
PHILIPPINE PRUDENTIAL LIFE INSURANCE COMPANY, INC. (Philippine Prudential) April 2013 - Present
University of Baguio Alumni Association December 2012 - Present
Activities Renaissance for Culture and the Arts, Inc. September 2012 - Present
GEICO March 2014 - 2014
oDesk 2012 - 2012
Baguio School of Dance, Music & Arts, Inc. October 2008 - July 2011
OnEnglishCom, Inc. September 2006 - April 2010
Sitel October 2008 - September 2009
CafeMosaic August 2007 - June 2009
Skills
Public Relations Skills, Outstanding Customer..., Leadership and..., Team Building, PowerPoint, Microsoft Excel, Stress Management, Convention Centers, Confidence Building, Teaching, Public Speaking, Training, Microsoft Office, Research, Instructional Design, Sales, Customer Service, Recruiting
Education
TESOL/TEFL International 2012 — 2012
Certificate in TESOL/TEFL
Medline International Training Institute 2008 — 2009
Care Aide
University of the Philippines 2005 — 2008
Masters of Management
University of Baguio 2003 — 2003
BS Education
Science and Technology Institute 2001 — 2002
Basic E-Commerce
University of the Philippines 1994 — 2002
BA Theater Arts
Kelly Bourne Kelly Bourne's Sitel Experience November 2002 - September 2007
Job Application Administrator
Industry Information Technology and Services
Experience
The Interpublic Group September 2007 - Present
Sitel November 2002 - September 2007
Sitel April 1999 - November 2002
First Data Corporation June 1995 - March 1999
Metropolitan Community College January 1996 - March 1996
DC Systems July 1992 - June 1995
INNS March 1991 - July 1992
Aramco Overseas Company June 1981 - March 1991
Harris Corporation June 1979 - June 1981
Skills
Servers, Business Intelligence, Apache, Windows 7, IT Management, Visio, Integration, Shell Scripting, SQL, Application..., Debugging, Software Troubleshooting, Software Documentation, Technical Documentation, Process Improvement, software operations, Software Installation, software monitoring
Education
University of Nebraska at Omaha 2009 — 2014
Master's Degree, Computer Science with a concentration in Database and Knowledge Engineering, 3.63
University of Nebraska-Lincoln
Bachelor of Science, Computer Science, 3.64
The Interpublic Group September 2007 - Present
Sitel November 2002 - September 2007
Sitel April 1999 - November 2002
First Data Corporation June 1995 - March 1999
Metropolitan Community College January 1996 - March 1996
DC Systems July 1992 - June 1995
INNS March 1991 - July 1992
Aramco Overseas Company June 1981 - March 1991
Harris Corporation June 1979 - June 1981
Skills
Servers, Business Intelligence, Apache, Windows 7, IT Management, Visio, Integration, Shell Scripting, SQL, Application..., Debugging, Software Troubleshooting, Software Documentation, Technical Documentation, Process Improvement, software operations, Software Installation, software monitoring
Education
University of Nebraska at Omaha 2009 — 2014
Master's Degree, Computer Science with a concentration in Database and Knowledge Engineering, 3.63
University of Nebraska-Lincoln
Bachelor of Science, Computer Science, 3.64
Dave Wilkerson's Sitel Experience November 2005 - December 2011
Job Vice President of Operations Xerox
Industry Consumer Services
Experience
Xerox November 2011 - Present
Sitel November 2005 - December 2011
Skills
Call Centers, Workforce Management, BPO, Contact Centers, Customer Experience, Outsourcing, Customer Satisfaction, Call Center Development, Operations Management, Inbound Marketing, Vendor Management, Telemarketing, Performance Management, Customer Retention, Process Improvement, Team Management, Customer Service, Avaya, Service Delivery, Management, Contact Center..., Account Management
Education
University of Louisiana at Lafayette
Xerox November 2011 - Present
Sitel November 2005 - December 2011
Skills
Call Centers, Workforce Management, BPO, Contact Centers, Customer Experience, Outsourcing, Customer Satisfaction, Call Center Development, Operations Management, Inbound Marketing, Vendor Management, Telemarketing, Performance Management, Customer Retention, Process Improvement, Team Management, Customer Service, Avaya, Service Delivery, Management, Contact Center..., Account Management
Education
University of Louisiana at Lafayette
David Albrecht David Albrecht's Sitel Experience August 1994 - August 1997
Job Product Manager at Wells Fargo
Industry Financial Services
Experience
Wells Fargo March 2011 - Present
Securian Financial Group June 2009 - February 2011
ReMark International January 2006 - June 2009
Securian Financial Group August 1997 - December 2005
Sitel August 1994 - August 1997
Skills
Product Management, Insurance, Financial Services, Direct Marketing, Vendor Management, Process Improvement, Analytics, Marketing, Relationship Management, Financial Analysis, Account Management, Call Centers, CRM, Strategy, Banking, Customer Experience, Business Development, Business Analysis, Management, Customer Retention, Cross-functional Team..., New Business Development, Leadership, Strategic Partnerships, Marketing Strategy, Lead Generation, Salesforce.com, Customer Acquisition, Business Strategy, Executive Management, Product Marketing
Education
University of Nebraska-Lincoln
Bachelor of Journalism, Advertising
Wells Fargo March 2011 - Present
Securian Financial Group June 2009 - February 2011
ReMark International January 2006 - June 2009
Securian Financial Group August 1997 - December 2005
Sitel August 1994 - August 1997
Skills
Product Management, Insurance, Financial Services, Direct Marketing, Vendor Management, Process Improvement, Analytics, Marketing, Relationship Management, Financial Analysis, Account Management, Call Centers, CRM, Strategy, Banking, Customer Experience, Business Development, Business Analysis, Management, Customer Retention, Cross-functional Team..., New Business Development, Leadership, Strategic Partnerships, Marketing Strategy, Lead Generation, Salesforce.com, Customer Acquisition, Business Strategy, Executive Management, Product Marketing
Education
University of Nebraska-Lincoln
Bachelor of Journalism, Advertising
Micah Hart's Sitel Experience July 2010 - October 2011
Job Site Manager at General Motors
Industry Consumer Goods
Experience
General Motors October 2014 - Present
Alen Corp October 2011 - October 2014
Sitel July 2010 - October 2011
Sitel February 2010 - July 2010
Sitel March 2009 - February 2010
Dell Inc March 2007 - March 2009
Dell Inc. March 2005 - March 2007
Dish Network, Southern Regional Division 2004 - 2005
Charles Schwab 1999 - 2004
Charles Schwab 1997 - 1999
Skills
Leadership, Forecasting, Management, Project Management, Sales, E-commerce, Consulting, Data Analysis, Finance, Cost Benefit, Business Services, Organization, Call Center, Process Improvement, Team Building, Strategic Planning, Inbound Marketing, Customer Experience, BPO, Contact Center..., Business Networking, Sales Growth, Call Centers, Outsourcing, Training, CRM, Business Development, Strategy
Education
The Aji Network 2013 — 2014
Business Professional's Course, Business
University of Alabama at Birmingham 1990 — 1992
BS, Accounting
Bessemer Academy 1980 — 1985
Advanced Academic
General Motors October 2014 - Present
Alen Corp October 2011 - October 2014
Sitel July 2010 - October 2011
Sitel February 2010 - July 2010
Sitel March 2009 - February 2010
Dell Inc March 2007 - March 2009
Dell Inc. March 2005 - March 2007
Dish Network, Southern Regional Division 2004 - 2005
Charles Schwab 1999 - 2004
Charles Schwab 1997 - 1999
Skills
Leadership, Forecasting, Management, Project Management, Sales, E-commerce, Consulting, Data Analysis, Finance, Cost Benefit, Business Services, Organization, Call Center, Process Improvement, Team Building, Strategic Planning, Inbound Marketing, Customer Experience, BPO, Contact Center..., Business Networking, Sales Growth, Call Centers, Outsourcing, Training, CRM, Business Development, Strategy
Education
The Aji Network 2013 — 2014
Business Professional's Course, Business
University of Alabama at Birmingham 1990 — 1992
BS, Accounting
Bessemer Academy 1980 — 1985
Advanced Academic
Antwaun Rollerson Antwaun Rollerson's Sitel Experience June 2009 - June 2014
Job Teen Staff, McMillan Middle School (Greater Omaha YMCA)
Industry Outsourcing/Offshoring
Experience
YMCA August 2013 - Present
Physicians Mutual August 2014 - September 2014
Sitel June 2009 - June 2014
Young Life August 2010 - May 2014
Northwestern Mutual January 2013 - February 2013
First National Bank January 2013 - February 2013
McDonald's Corporation July 2008 - June 2009
C&C Market Research, Inc. September 2007 - June 2009
Skills
Call Centers, Microsoft Office, Vendor Management, Telecommunications, Management, Process Improvement, Community Outreach, Strategic Communications, Customer Service, Customer Satisfaction, Customer Retention, Organizational..., Team Leadership, Recruiting, Analysis
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor's Degree, Finance/Investment Science and Portfolio Management, 3.0 (G.P.A)
Omaha Central High School 2005 — 2009
High School, General Studies, 3.3 G.P.A
University of Nebraska at Omaha
Finance/Investment Science and Portfolio Management
YMCA August 2013 - Present
Physicians Mutual August 2014 - September 2014
Sitel June 2009 - June 2014
Young Life August 2010 - May 2014
Northwestern Mutual January 2013 - February 2013
First National Bank January 2013 - February 2013
McDonald's Corporation July 2008 - June 2009
C&C Market Research, Inc. September 2007 - June 2009
Skills
Call Centers, Microsoft Office, Vendor Management, Telecommunications, Management, Process Improvement, Community Outreach, Strategic Communications, Customer Service, Customer Satisfaction, Customer Retention, Organizational..., Team Leadership, Recruiting, Analysis
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor's Degree, Finance/Investment Science and Portfolio Management, 3.0 (G.P.A)
Omaha Central High School 2005 — 2009
High School, General Studies, 3.3 G.P.A
University of Nebraska at Omaha
Finance/Investment Science and Portfolio Management
Monique Montenegro Monique Montenegro's Sitel Experience January 1999 - October 2004
Job Benefits Administrator at Baptist Health System
Industry Hospital & Health Care
Experience
Baptist Health System June 2007 - Present
Hospice Savannah, Inc. October 2005 - June 2007
Sitel January 1999 - October 2004
Skills
10 years of group..., 7 years of defined..., 5 years recruiting..., Knowledge of federal..., Recruiting, Human Resources, Onboarding, Employee Benefits, HRIS, Employee Relations
Education
University of Alabama at Birmingham 1997 — 2000
Bachelor of Science (B.S.), Psychology
University of Alabama 1985 — 1987
Baptist Health System June 2007 - Present
Hospice Savannah, Inc. October 2005 - June 2007
Sitel January 1999 - October 2004
Skills
10 years of group..., 7 years of defined..., 5 years recruiting..., Knowledge of federal..., Recruiting, Human Resources, Onboarding, Employee Benefits, HRIS, Employee Relations
Education
University of Alabama at Birmingham 1997 — 2000
Bachelor of Science (B.S.), Psychology
University of Alabama 1985 — 1987
Tina Davis's Sitel Experience January 2009 - September 2010
Job Technical Recruiter at Doozer Software
Industry Human Resources
Experience
Doozer Software February 2011 - Present
Consort Recruiting Consultants, LLC September 2010 - February 2011
Sitel January 2009 - September 2010
Consort Recruiting Consultants, LLC September 1998 - December 2008
Skills
Sourcing, Talent Acquisition, Technical Recruiting, Contract Recruitment, Internet Recruiting, Applicant Tracking..., Staff Augmentation, Screening, Recruiting, Benefits Negotiation, Human Resources, Resource Management, Vendor Management, Executive Search, Talent Management, Temporary Staffing, Screening Resumes, Onboarding, Employee Relations, Temporary Placement, College Recruiting, Permanent Placement, Employee Engagement, Interviews, Staffing Services, Hiring, SDLC, HRIS, Recruitment Advertising, Consulting, Information Technology, Resume Writing, HR Policies, Workforce Planning, Management, Personnel Management, New Hire Orientations, HR Consulting, Background Checks, PeopleSoft, Employee Benefits, Training, Deferred Compensation, Benefits Administration, Performance Management, Cold Calling, Employee Training, Leadership, Succession Planning, Career Development
Education
University of Alabama at Birmingham
Doozer Software February 2011 - Present
Consort Recruiting Consultants, LLC September 2010 - February 2011
Sitel January 2009 - September 2010
Consort Recruiting Consultants, LLC September 1998 - December 2008
Skills
Sourcing, Talent Acquisition, Technical Recruiting, Contract Recruitment, Internet Recruiting, Applicant Tracking..., Staff Augmentation, Screening, Recruiting, Benefits Negotiation, Human Resources, Resource Management, Vendor Management, Executive Search, Talent Management, Temporary Staffing, Screening Resumes, Onboarding, Employee Relations, Temporary Placement, College Recruiting, Permanent Placement, Employee Engagement, Interviews, Staffing Services, Hiring, SDLC, HRIS, Recruitment Advertising, Consulting, Information Technology, Resume Writing, HR Policies, Workforce Planning, Management, Personnel Management, New Hire Orientations, HR Consulting, Background Checks, PeopleSoft, Employee Benefits, Training, Deferred Compensation, Benefits Administration, Performance Management, Cold Calling, Employee Training, Leadership, Succession Planning, Career Development
Education
University of Alabama at Birmingham
Brian Dudley Brian Dudley's Sitel Experience 1997 - 1999
Job Vice President Institutional Sales at TD Ameritrade
Industry Financial Services
Experience
TD Ameritrade November 2006 - Present
TD Ameritrade 2004 - 2006
TD Ameritrade 2004 - 2006
TD Ameritrade August 1999 - 2004
Sitel 1997 - 1999
Skills
Series 7, Investment Advisory, Series 65, Relationship Management, New Business Development, Salesforce.com, Options, Series 63, FINRA, Financial Services, Financial Advisory, Wealth Management, Mutual Funds, Securities, Investments, ETFs, Retirement, Asset Allocation, Asset Management, Retirement Planning, Management, 401k, Morningstar, Sales, Equities, Call Centers, Portfolio Management, Risk Management
Education
University of Nebraska at Omaha 1998 — 2003
Bachelor of Science in Business Administration, Marketing
University of Nebraska at Omaha 1998 — 2003
bsba, business
TD Ameritrade November 2006 - Present
TD Ameritrade 2004 - 2006
TD Ameritrade 2004 - 2006
TD Ameritrade August 1999 - 2004
Sitel 1997 - 1999
Skills
Series 7, Investment Advisory, Series 65, Relationship Management, New Business Development, Salesforce.com, Options, Series 63, FINRA, Financial Services, Financial Advisory, Wealth Management, Mutual Funds, Securities, Investments, ETFs, Retirement, Asset Allocation, Asset Management, Retirement Planning, Management, 401k, Morningstar, Sales, Equities, Call Centers, Portfolio Management, Risk Management
Education
University of Nebraska at Omaha 1998 — 2003
Bachelor of Science in Business Administration, Marketing
University of Nebraska at Omaha 1998 — 2003
bsba, business
Emma Shields Emma Shields's Sitel Experience October 2007 - August 2009
Job Senior Solutions Specialist at Encore Business Solutions
Industry Information Technology and Services
Experience
Encore Business Solutions September 2014 - Present
BDO Canada April 2013 - September 2014
Ideaca May 2012 - April 2013
CompuCom at Suncor July 2010 - June 2012
University of Alberta October 2009 - June 2010
Sitel October 2007 - August 2009
McCopCo (McDonalds) December 2001 - October 2007
Dairy Technology Services April 2006 - February 2007
AIESEC July 2005 - July 2006
Skills
Business Analysis, Business Process..., Business Process, Six Sigma, Analysis, Business Requirements, Process Improvement, Team Leadership, Management, CRM, Access, Microsoft CRM, Strategic Planning, Performance Management, Requirements Analysis, Training, Software Documentation, Microsoft Excel, ITIL v3 Foundations..., Microsoft Dynamics CRM, Microsoft Access, Microsoft Office 2007, Kepner-Tregoe, ARIS, Data Governance, Workshop Facilitation, Leadership, Data Analysis, Call Centers, Requirements Gathering, Employee Training, Microsoft Office
Education
University of Alberta 2010 — 2011
Citation, Business Analysis
Waikato University 2004 — 2008
Bachelor, Electronic Commerce; Strategic Management
Encore Business Solutions September 2014 - Present
BDO Canada April 2013 - September 2014
Ideaca May 2012 - April 2013
CompuCom at Suncor July 2010 - June 2012
University of Alberta October 2009 - June 2010
Sitel October 2007 - August 2009
McCopCo (McDonalds) December 2001 - October 2007
Dairy Technology Services April 2006 - February 2007
AIESEC July 2005 - July 2006
Skills
Business Analysis, Business Process..., Business Process, Six Sigma, Analysis, Business Requirements, Process Improvement, Team Leadership, Management, CRM, Access, Microsoft CRM, Strategic Planning, Performance Management, Requirements Analysis, Training, Software Documentation, Microsoft Excel, ITIL v3 Foundations..., Microsoft Dynamics CRM, Microsoft Access, Microsoft Office 2007, Kepner-Tregoe, ARIS, Data Governance, Workshop Facilitation, Leadership, Data Analysis, Call Centers, Requirements Gathering, Employee Training, Microsoft Office
Education
University of Alberta 2010 — 2011
Citation, Business Analysis
Waikato University 2004 — 2008
Bachelor, Electronic Commerce; Strategic Management
Ayesha Younus's Sitel Experience May 2010 - October 2013
Job Graphic Design Intern at liquidfish
Industry Marketing and Advertising
Experience
Oklahoma Gazette November 2014 - Present
liquidfish January 2014 - May 2014
Sitel May 2010 - October 2013
University of Central Oklahoma January 2009 - May 2010
Skills
Typography, Logo Design, Layout, InDesign, Graphic Design, Illustrator, Packaging, Photoshop, Advertising, Branding, Posters, Adobe Creative Suite, Mac, Business Cards, Magazine Design, Collateral, Banners, Invitations
Education
University of Central Oklahoma 2010 — 2014
Bachelor of Fine Arts (B.F.A.), Graphic Design
University of Central Oklahoma 2010 — 2014
Minor, Illustration
University of Central Oklahoma 2010 — 2014
Bachelor of Arts (B.A.), Public Relations
Oklahoma Gazette November 2014 - Present
liquidfish January 2014 - May 2014
Sitel May 2010 - October 2013
University of Central Oklahoma January 2009 - May 2010
Skills
Typography, Logo Design, Layout, InDesign, Graphic Design, Illustrator, Packaging, Photoshop, Advertising, Branding, Posters, Adobe Creative Suite, Mac, Business Cards, Magazine Design, Collateral, Banners, Invitations
Education
University of Central Oklahoma 2010 — 2014
Bachelor of Fine Arts (B.F.A.), Graphic Design
University of Central Oklahoma 2010 — 2014
Minor, Illustration
University of Central Oklahoma 2010 — 2014
Bachelor of Arts (B.A.), Public Relations
Demetrius Green Demetrius Green's Sitel Experience 2009 - 2010
Job Account Executive at PC Mall
Industry Information Technology and Services
Experience
PC Mall May 2012 - February 2013
AT&T 2011 - 2012
Sitel 2009 - 2010
Skills
Account Management, Call Center, Cold Calling, Solution Selling, Sales, Customer Retention, Customer Satisfaction, Sales Process, Customer Service, CRM, B2B, Lead Generation, New Business Development, Sales Presentations
Education
University of Alabama at Birmingham
PC Mall May 2012 - February 2013
AT&T 2011 - 2012
Sitel 2009 - 2010
Skills
Account Management, Call Center, Cold Calling, Solution Selling, Sales, Customer Retention, Customer Satisfaction, Sales Process, Customer Service, CRM, B2B, Lead Generation, New Business Development, Sales Presentations
Education
University of Alabama at Birmingham
Jinnifer Purnell Jinnifer Purnell's Sitel Experience January 2005 - January 2007
Job Staffing and Recruiting Professional
Industry Staffing and Recruiting
Experience
Jefferson County Family Court February 2012 - Present
Advantage Staffing July 2007 - November 2011
Advantage Staffing Inc. 2007 - 2011
Sitel January 2005 - January 2007
Skills
Leadership
Education
University of Alabama at Birmingham 2011 — 2015
Accounting and Finance
University of Alabama at Birmingham 2011 — 2015
Bachelor of Science, Accounting
NABA National Association for Black Accountants
Virginia College
Jefferson County Family Court February 2012 - Present
Advantage Staffing July 2007 - November 2011
Advantage Staffing Inc. 2007 - 2011
Sitel January 2005 - January 2007
Skills
Leadership
Education
University of Alabama at Birmingham 2011 — 2015
Accounting and Finance
University of Alabama at Birmingham 2011 — 2015
Bachelor of Science, Accounting
NABA National Association for Black Accountants
Virginia College
Phil McGuire Phil McGuire's Sitel Experience January 2004 - December 2004
Job VP of Business Development at iQor
Industry Outsourcing/Offshoring
Experience
iQor March 2015 - Present
ePerformax Contact Centers - Philippines 2006 - February 2015
Sitel January 2004 - December 2004
Sitel March 2001 - January 2004
Sitel July 2000 - March 2001
Sitel December 1999 - July 2000
Sitel July 1999 - December 1999
Sitel January 1999 - July 1999
Sitel March 1998 - January 1999
ICT Group March 1998 - January 1999
Skills
Call Center, Offshore, Outsourcing, P&L responsibility, Offshoring, Account Management, Contract Negotiation, P&L Management, Client Services, Operations Management, Inbound, Outbound, BPO, RFP, Contact Centers, Call Center Development, Negotiation, Inbound Marketing, Call Centers, Leadership, CRM, Process Improvement, BPO Sales, RFP Responses, Customer Service..., Customer Service..., Global Customer Service, Contact Center..., Contact Center..., Call center start-up, Project Management, Program Management, Vendor Management, Customer Experience, Training, Workforce Management, Customer Retention, Sales, Business Planning, Managed Services, Lead Generation, Customer Satisfaction, Executive Management, B2B, Selling, Performance Management, Service Delivery, Team Management, Business Development, Strategy
Education
University of Nebraska at Kearney 1980 — 1985
BS, Biology
iQor March 2015 - Present
ePerformax Contact Centers - Philippines 2006 - February 2015
Sitel January 2004 - December 2004
Sitel March 2001 - January 2004
Sitel July 2000 - March 2001
Sitel December 1999 - July 2000
Sitel July 1999 - December 1999
Sitel January 1999 - July 1999
Sitel March 1998 - January 1999
ICT Group March 1998 - January 1999
Skills
Call Center, Offshore, Outsourcing, P&L responsibility, Offshoring, Account Management, Contract Negotiation, P&L Management, Client Services, Operations Management, Inbound, Outbound, BPO, RFP, Contact Centers, Call Center Development, Negotiation, Inbound Marketing, Call Centers, Leadership, CRM, Process Improvement, BPO Sales, RFP Responses, Customer Service..., Customer Service..., Global Customer Service, Contact Center..., Contact Center..., Call center start-up, Project Management, Program Management, Vendor Management, Customer Experience, Training, Workforce Management, Customer Retention, Sales, Business Planning, Managed Services, Lead Generation, Customer Satisfaction, Executive Management, B2B, Selling, Performance Management, Service Delivery, Team Management, Business Development, Strategy
Education
University of Nebraska at Kearney 1980 — 1985
BS, Biology
Reagan Freed Reagan Freed's Sitel Experience October 2011 - Present
Job Corporate Human Resources Director at Sitel
Industry Human Resources
Experience
Sitel October 2011 - Present
Comcast Cable September 2009 - October 2011
ECC December 2007 - May 2009
CH2M HILL April 2000 - May 2007
Skills
Employee Relations, Talent Management, Deferred Compensation, Applicant Tracking..., Talent Acquisition, Employee Engagement, Human Resources, Leadership, Management, Onboarding, People Development, People-oriented, Performance Management, Personnel Management, Recruiting, Training
Education
University of Colorado Denver
Bachelor's of Science, Business Administration, HR emphasis
Sitel October 2011 - Present
Comcast Cable September 2009 - October 2011
ECC December 2007 - May 2009
CH2M HILL April 2000 - May 2007
Skills
Employee Relations, Talent Management, Deferred Compensation, Applicant Tracking..., Talent Acquisition, Employee Engagement, Human Resources, Leadership, Management, Onboarding, People Development, People-oriented, Performance Management, Personnel Management, Recruiting, Training
Education
University of Colorado Denver
Bachelor's of Science, Business Administration, HR emphasis
Nicole Saccomano Nicole Saccomano's Sitel Experience February 2010 - August 2011
Job Experienced Manager in Sales with an Emphasis on Training and Development
Industry Education Management
Experience
Victoria's Secret August 2012 - September 2014
Sitel February 2010 - August 2011
US Bank May 2008 - December 2008
JPMorgan Chase March 2005 - December 2007
US Bank March 2003 - March 2005
US Bank May 2002 - March 2003
US Bank May 2000 - May 2002
Skills
Employee Training, Management, Training, Operations Management, Recruiting, Team Leadership, Leadership, Sales, Coaching, Analysis, Customer Service, Call Centers, Banking, Retail Banking, Customer Retention, Customer Experience, Investment Advisory, Training Delivery, Technical Support, Delivering Technical..., Cold Calling, Onboarding, Workforce Management, Apparel, Compliance, E-Learning, Interviews, Loans, Microsoft Office, Microsoft Excel, Microsoft Word, Outsourcing, Office Management, Quality Management, Windows, Retail Sales, Retail Category..., Money Management, Cash Handling Experience, Cash Management, Teller Operations, Series 6, Licensed Life & Health..., Customer Satisfaction, Time Management, Strategic Planning, Sales Management, Public Speaking, Team Building, CRM
Education
University of Colorado Boulder
General Arts and Sciences
Northglenn High School
Victoria's Secret August 2012 - September 2014
Sitel February 2010 - August 2011
US Bank May 2008 - December 2008
JPMorgan Chase March 2005 - December 2007
US Bank March 2003 - March 2005
US Bank May 2002 - March 2003
US Bank May 2000 - May 2002
Skills
Employee Training, Management, Training, Operations Management, Recruiting, Team Leadership, Leadership, Sales, Coaching, Analysis, Customer Service, Call Centers, Banking, Retail Banking, Customer Retention, Customer Experience, Investment Advisory, Training Delivery, Technical Support, Delivering Technical..., Cold Calling, Onboarding, Workforce Management, Apparel, Compliance, E-Learning, Interviews, Loans, Microsoft Office, Microsoft Excel, Microsoft Word, Outsourcing, Office Management, Quality Management, Windows, Retail Sales, Retail Category..., Money Management, Cash Handling Experience, Cash Management, Teller Operations, Series 6, Licensed Life & Health..., Customer Satisfaction, Time Management, Strategic Planning, Sales Management, Public Speaking, Team Building, CRM
Education
University of Colorado Boulder
General Arts and Sciences
Northglenn High School
Brian Bevil Brian Bevil's Sitel Experience January 2009 - May 2009
Job Processing Technician 2 at PepsiCo Frito Lay
Industry Program Development
Experience
PepsiCo - Frito Lay October 2013 - Present
PepsiCo - Frito Lay December 2012 - Present
Penco December 2009 - September 2012
Pacific Environmental Corp. November 2009 - October 2011
JCPenney August 2009 - September 2011
Sitel January 2009 - May 2009
Temple-Inland February 2008 - January 2009
Foot Locker July 2007 - February 2008
Skills
Cpr Certified, First Aid, AED, Inventory Management, Customer Service, Retail, Loss Prevention, Customer Satisfaction, Team Building, Merchandising, Income Statement, Sales, Operations Management, Process Scheduler, Microsoft Office, Management, Training, Microsoft Excel, Store Management
Education
University of Arkansas at Pine Bluff 2002 — 2007
Bachelor of Science (BS), Business Administration, Management and Operations
PepsiCo - Frito Lay October 2013 - Present
PepsiCo - Frito Lay December 2012 - Present
Penco December 2009 - September 2012
Pacific Environmental Corp. November 2009 - October 2011
JCPenney August 2009 - September 2011
Sitel January 2009 - May 2009
Temple-Inland February 2008 - January 2009
Foot Locker July 2007 - February 2008
Skills
Cpr Certified, First Aid, AED, Inventory Management, Customer Service, Retail, Loss Prevention, Customer Satisfaction, Team Building, Merchandising, Income Statement, Sales, Operations Management, Process Scheduler, Microsoft Office, Management, Training, Microsoft Excel, Store Management
Education
University of Arkansas at Pine Bluff 2002 — 2007
Bachelor of Science (BS), Business Administration, Management and Operations
Scott Rayer Scott Rayer's Sitel Experience 1992 - 1996
Job Sr. Consultative Sales Executive
Industry Information Technology and Services
Experience
SunGard Availability Services February 2000 - Present
INFLOW, Inc. 2000 - 2005
Cisco Systems 1997 - 2000
3Com 1995 - 1997
Sitel 1992 - 1996
Skills
Cisco Certified, VMware, Sales Management, Salesforce.com, Direct Sales, Team Leadership, Strategic Leadership, Cloud Computing, Managed Services, Managed Hosting, Managed Security..., Account Management, Enterprise Risk..., Network Security, Audit, SAS70, ITIL, ISO standards, Regulatory Requirements, Leadership, Disaster Recovery, Program Management, Data Center, Strategy, Enterprise Software, Solution Selling, SaaS, Vendor Management, Security, Management, Auditing, Business Continuity, Channel Partners, Co-location, Cross-functional Team...
Education
University of Nebraska-Lincoln 1989 — 1992
BS, Business Administrative
University of Nebraska at Kearney 1988 — 1990
BS, Speech Communication
SunGard Availability Services February 2000 - Present
INFLOW, Inc. 2000 - 2005
Cisco Systems 1997 - 2000
3Com 1995 - 1997
Sitel 1992 - 1996
Skills
Cisco Certified, VMware, Sales Management, Salesforce.com, Direct Sales, Team Leadership, Strategic Leadership, Cloud Computing, Managed Services, Managed Hosting, Managed Security..., Account Management, Enterprise Risk..., Network Security, Audit, SAS70, ITIL, ISO standards, Regulatory Requirements, Leadership, Disaster Recovery, Program Management, Data Center, Strategy, Enterprise Software, Solution Selling, SaaS, Vendor Management, Security, Management, Auditing, Business Continuity, Channel Partners, Co-location, Cross-functional Team...
Education
University of Nebraska-Lincoln 1989 — 1992
BS, Business Administrative
University of Nebraska at Kearney 1988 — 1990
BS, Speech Communication
Dave Billington Dave Billington's Sitel Experience March 2012 - Present
Job Site Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel March 2012 - Present
Bay Hill Property Association 2010 - 2014
Bay Hill Property Association 2010 - 2014
Faneuil Inc. November 2009 - March 2012
Convergys 1997 - 2009
VIA Rail Canada April 1979 - January 1996
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Quality Assurance, Call Centers, Business Process..., Team Management, Employee Relations, Service Delivery, Training, Leadership, Change Management, Operations Management, Process Improvement, CRM, Customer Retention, Performance Management, Employee Engagement, Coaching, Management, Team Building, Call Center Development, Telecommunications, Inbound Marketing, IEX, Team Leadership
Education
University of Maryland College Park 2009 — 2009
Bachelor's Degree in Management - US Equivalency
Sitel March 2012 - Present
Bay Hill Property Association 2010 - 2014
Bay Hill Property Association 2010 - 2014
Faneuil Inc. November 2009 - March 2012
Convergys 1997 - 2009
VIA Rail Canada April 1979 - January 1996
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Quality Assurance, Call Centers, Business Process..., Team Management, Employee Relations, Service Delivery, Training, Leadership, Change Management, Operations Management, Process Improvement, CRM, Customer Retention, Performance Management, Employee Engagement, Coaching, Management, Team Building, Call Center Development, Telecommunications, Inbound Marketing, IEX, Team Leadership
Education
University of Maryland College Park 2009 — 2009
Bachelor's Degree in Management - US Equivalency
Bruce Meyer Bruce Meyer's Sitel Experience July 1997 - April 1999
Job Client Partner at SAP Consulting
Industry Utilities
Experience
SAP Utilities Consulting February 2012 - Present
Captivus Consulting Partners January 2008 - February 2012
CSG International March 2011 - December 2011
The Nebraska Medical Center January 2009 - March 2010
First Data Corporation December 2003 - April 2008
Alliance Data April 1999 - December 2003
Sitel July 1997 - April 1999
Tenaska August 1991 - August 1997
Northern Natural Gas August 1978 - April 1987
Skills
Business Development, Business Process
Education
University of Nebraska-Lincoln
Finance
SAP Utilities Consulting February 2012 - Present
Captivus Consulting Partners January 2008 - February 2012
CSG International March 2011 - December 2011
The Nebraska Medical Center January 2009 - March 2010
First Data Corporation December 2003 - April 2008
Alliance Data April 1999 - December 2003
Sitel July 1997 - April 1999
Tenaska August 1991 - August 1997
Northern Natural Gas August 1978 - April 1987
Skills
Business Development, Business Process
Education
University of Nebraska-Lincoln
Finance
Tricia Crenshaw Tricia Crenshaw's Sitel Experience 1995 - 2000
Job
Industry Insurance
Experience
Frontier Adjusters February 2000 - Present
Sitel 1995 - 2000
Central States Indemnity 1993 - 1995
Education
University of Nebraska at Omaha 1990 — 1993
Bachelor of Arts, Public Relations
Burke High School 1988 — 1990
Frontier Adjusters February 2000 - Present
Sitel 1995 - 2000
Central States Indemnity 1993 - 1995
Education
University of Nebraska at Omaha 1990 — 1993
Bachelor of Arts, Public Relations
Burke High School 1988 — 1990
Stephanie Lief, PHR Stephanie Lief, PHR's Sitel Experience November 2013 - Present
Job Human Resources Business Partner at Sitel
Industry Human Resources
Experience
Sitel November 2013 - Present
TalenTrust LLC September 2011 - November 2013
SOS Employment Group July 2008 - April 2011
CORESTAFF Services August 2005 - July 2008
Jewish Vocational Services of Illinois December 2003 - July 2005
Lutheran Social Services of Minnesota October 2001 - August 2003
Skills
Recruiting, Temporary Placement, Sourcing, Human Resources, Hiring, Applicant Tracking..., Staffing Services, Personnel Management, Employee Benefits, Technical Recruiting, Talent Acquisition, Account Management, Internet Recruiting, Customer Service, Onboarding, Employee Relations, Screening Resumes, Contract Recruitment, Sales, College Recruiting, Taleo, Payroll, Resume Writing, Benefits Negotiation, Screening, Job Descriptions, Coaching, Full-cycle Recruiting, Outstanding Customer..., Training & Development, Mentoring, Pipeline Development, Candidate Screening, PHR, Passive Recuiting, Social Media, Facilitating, I-9 Compliance, Auditing, Job Coaching, SHRM, Cold Calling Experience, Executive Search, Talent Management, Fundraising, Community Relations..., Community Relations
Education
HR Certification Institute
PHR Certification
University of Minnesota-Morris 1996 — 2000
Bachelors for Arts, Liberal Arts for the Human Services
Annandale High School
Sitel November 2013 - Present
TalenTrust LLC September 2011 - November 2013
SOS Employment Group July 2008 - April 2011
CORESTAFF Services August 2005 - July 2008
Jewish Vocational Services of Illinois December 2003 - July 2005
Lutheran Social Services of Minnesota October 2001 - August 2003
Skills
Recruiting, Temporary Placement, Sourcing, Human Resources, Hiring, Applicant Tracking..., Staffing Services, Personnel Management, Employee Benefits, Technical Recruiting, Talent Acquisition, Account Management, Internet Recruiting, Customer Service, Onboarding, Employee Relations, Screening Resumes, Contract Recruitment, Sales, College Recruiting, Taleo, Payroll, Resume Writing, Benefits Negotiation, Screening, Job Descriptions, Coaching, Full-cycle Recruiting, Outstanding Customer..., Training & Development, Mentoring, Pipeline Development, Candidate Screening, PHR, Passive Recuiting, Social Media, Facilitating, I-9 Compliance, Auditing, Job Coaching, SHRM, Cold Calling Experience, Executive Search, Talent Management, Fundraising, Community Relations..., Community Relations
Education
HR Certification Institute
PHR Certification
University of Minnesota-Morris 1996 — 2000
Bachelors for Arts, Liberal Arts for the Human Services
Annandale High School
Joshua Gunnin Joshua Gunnin's Sitel Experience February 2002 - October 2009
Job Call Center Director
Industry Telecommunications
Experience
UAB Medicine June 2011 - Present
StarTek 2009 - 2011
Sitel February 2002 - October 2009
Skills
Call Center, Workforce Management, Performance Management, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Vendor Management, Operations Management, Quality Assurance, Coaching, Customer Service, Outsourcing, Employee Relations, Leadership Development, Call Centers, Employee Training, Management, Leadership, Team Leadership, Team Building, Training, Recruiting
Education
University of Alabama at Birmingham School of Health Related Professions 2014 — 2014
Graduate Certificate, Healthcare Quality and Safety
University of Alabama at Birmingham 1999 — 2007
Bachelors, Mass Communications and History
UAB Medicine June 2011 - Present
StarTek 2009 - 2011
Sitel February 2002 - October 2009
Skills
Call Center, Workforce Management, Performance Management, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Vendor Management, Operations Management, Quality Assurance, Coaching, Customer Service, Outsourcing, Employee Relations, Leadership Development, Call Centers, Employee Training, Management, Leadership, Team Leadership, Team Building, Training, Recruiting
Education
University of Alabama at Birmingham School of Health Related Professions 2014 — 2014
Graduate Certificate, Healthcare Quality and Safety
University of Alabama at Birmingham 1999 — 2007
Bachelors, Mass Communications and History
Doug Sasse's Sitel Experience July 2007 - June 2008
Job Technical Writer at West Interactive
Industry Writing and Editing
Experience
West Interactive November 2010 - Present
Technisource February 2010 - January 2011
Diversified Solutions July 2008 - November 2009
Sitel July 2007 - June 2008
Diversified Solutions September 2006 - July 2007
Data Management Products April 2001 - September 2006
Robert Half International November 1999 - February 2001
Data Processing Resources, Inc. (DPRC) May 1997 - November 1999
Advanced American Technologies (AAT) 1994 - 1995
Skills
Release Notes, Software Documentation, Visio, Testing, Online Help, Technical Writing, Manuals, Access, Adobe Acrobat, Project Management, Editing, Training, Software Development, Blogging, Web Content, SharePoint, Content Management, Copywriting, Creative Writing, Business Process, Management, Press Releases, Proofreading, Newsletters, Books, Publishing, RoboHelp, Content Development, White Papers, Copy Editing
Education
University of Nebraska at Omaha 1978 — 1981
Broadcasting
West Interactive November 2010 - Present
Technisource February 2010 - January 2011
Diversified Solutions July 2008 - November 2009
Sitel July 2007 - June 2008
Diversified Solutions September 2006 - July 2007
Data Management Products April 2001 - September 2006
Robert Half International November 1999 - February 2001
Data Processing Resources, Inc. (DPRC) May 1997 - November 1999
Advanced American Technologies (AAT) 1994 - 1995
Skills
Release Notes, Software Documentation, Visio, Testing, Online Help, Technical Writing, Manuals, Access, Adobe Acrobat, Project Management, Editing, Training, Software Development, Blogging, Web Content, SharePoint, Content Management, Copywriting, Creative Writing, Business Process, Management, Press Releases, Proofreading, Newsletters, Books, Publishing, RoboHelp, Content Development, White Papers, Copy Editing
Education
University of Nebraska at Omaha 1978 — 1981
Broadcasting
Lopez, Emilio L. Lopez, Emilio L.'s Sitel Experience February 2004 - June 2007
Job Hispanic Affinity Services, Inc.
Industry Insurance
Experience
Hispanic Affinity Services, Inc. February 2010 - Present
Pan-American Life Insurance Company February 2007 - February 2010
Sitel February 2004 - June 2007
American Express Travel Related Services 1984 - 2003
Ace-Ina August 1994 - January 2000
Foote Cone & Belding Adv Agency January 1993 - June 1994
American Express June 1984 - January 1993
Skills
Debit, Insurance, Business Strategy, Telemarketing, Segmentation, Mergers, Credit Cards, P&L Management, Strategy Development, New Business Development, Marketing Research, Product Development, Direct Marketing, Sales Management, Customer Acquisition, Strategic Planning, Product Management, Call Center, Marketing Management, Customer Retention, Outsourcing, Marketing Strategy, Cross-functional Team..., International Business, Team Building, Business Planning, Market Research, Market Planning, Customer Experience, Contract Negotiations, Market Analysis, Negotiation, Account Management, Analytics, Key Account Management, Competitive Analysis, Thought Leadership, Competitive Intelligence, Executive Management, Strategic Leadership, Lead Generation, P&L responsibility, Product Marketing, Strategic Partnerships, Budgeting, B2B
Education
University of Miami 1969 — 1974
BA, Industrial Psychology
Hispanic Affinity Services, Inc. February 2010 - Present
Pan-American Life Insurance Company February 2007 - February 2010
Sitel February 2004 - June 2007
American Express Travel Related Services 1984 - 2003
Ace-Ina August 1994 - January 2000
Foote Cone & Belding Adv Agency January 1993 - June 1994
American Express June 1984 - January 1993
Skills
Debit, Insurance, Business Strategy, Telemarketing, Segmentation, Mergers, Credit Cards, P&L Management, Strategy Development, New Business Development, Marketing Research, Product Development, Direct Marketing, Sales Management, Customer Acquisition, Strategic Planning, Product Management, Call Center, Marketing Management, Customer Retention, Outsourcing, Marketing Strategy, Cross-functional Team..., International Business, Team Building, Business Planning, Market Research, Market Planning, Customer Experience, Contract Negotiations, Market Analysis, Negotiation, Account Management, Analytics, Key Account Management, Competitive Analysis, Thought Leadership, Competitive Intelligence, Executive Management, Strategic Leadership, Lead Generation, P&L responsibility, Product Marketing, Strategic Partnerships, Budgeting, B2B
Education
University of Miami 1969 — 1974
BA, Industrial Psychology
Blain Haeg Blain Haeg's Sitel Experience December 2000 - October 2007
Job Owner at Gold Standard Floor Care
Industry Consumer Services
Experience
Gold Standard Floor Care June 2010 - Present
NorthgateArinso August 2010 - January 2012
Minacs October 2007 - January 2010
Sitel December 2000 - October 2007
Skills
Operations Management, BPO, Outsourcing, CRM, Call Center, Strategic Planning, New Business Development, Customer Service, Contact Centers, Quality Assurance, Workforce Management, Offshoring, Customer Experience, Training, Customer Satisfaction, Performance Management, Avaya, Sales, Process Improvement, Call Centers, Forecasting, Team Leadership, Time Management, Budgets, Inbound Marketing, Customer Retention, Coaching
Education
University of Nebraska at Omaha
Undergraduate Studies
Gold Standard Floor Care June 2010 - Present
NorthgateArinso August 2010 - January 2012
Minacs October 2007 - January 2010
Sitel December 2000 - October 2007
Skills
Operations Management, BPO, Outsourcing, CRM, Call Center, Strategic Planning, New Business Development, Customer Service, Contact Centers, Quality Assurance, Workforce Management, Offshoring, Customer Experience, Training, Customer Satisfaction, Performance Management, Avaya, Sales, Process Improvement, Call Centers, Forecasting, Team Leadership, Time Management, Budgets, Inbound Marketing, Customer Retention, Coaching
Education
University of Nebraska at Omaha
Undergraduate Studies
Jim Martelo Jim Martelo's Sitel Experience March 2014 - November 2014
Job President & CEO / Tampa Bay Marketing
Industry Marketing and Advertising
Experience
NexNoni Marketing LLC July 2015 - Present
Tampa Bay Marketing November 2014 - Present
Sitel March 2014 - November 2014
Nielsen Audio October 2002 - March 2014
Group 1 Software, Inc. September 2000 - September 2002
Absolute Quality Inc. November 1999 - September 2000
Cyntergy, Inc. April 1998 - November 1999
MCI Corporation September 1990 - March 1998
Skills
Account Management, Business Process..., Strategy, Enterprise Software, Process Improvement, Call Centers, Management, Business Development, Business Process, Project Planning, Business Analysis, Leadership, Sales, Call Center, Six Sigma, Recruiting, Start-ups, Training, Employee Training, Business Planning, Vendor Management, CRM, Product Development, Cross-functional Team..., Analytics, Customer Service, Team Leadership, Outsourcing, Operations Management, Team Building, Customer Experience, Strategic Planning, Customer Satisfaction, Project Management, New Business Development, Marketing, Program Management, Analysis, Telecommunications, Salesforce.com, Sales Management, Human Resources, Coaching, Business Strategy, Budgets, Marketing Strategy, Performance Management, Mentoring
Education
University of Maryland College Park 1975 — 1979
Bachelor's degree, Marketing
NexNoni Marketing LLC July 2015 - Present
Tampa Bay Marketing November 2014 - Present
Sitel March 2014 - November 2014
Nielsen Audio October 2002 - March 2014
Group 1 Software, Inc. September 2000 - September 2002
Absolute Quality Inc. November 1999 - September 2000
Cyntergy, Inc. April 1998 - November 1999
MCI Corporation September 1990 - March 1998
Skills
Account Management, Business Process..., Strategy, Enterprise Software, Process Improvement, Call Centers, Management, Business Development, Business Process, Project Planning, Business Analysis, Leadership, Sales, Call Center, Six Sigma, Recruiting, Start-ups, Training, Employee Training, Business Planning, Vendor Management, CRM, Product Development, Cross-functional Team..., Analytics, Customer Service, Team Leadership, Outsourcing, Operations Management, Team Building, Customer Experience, Strategic Planning, Customer Satisfaction, Project Management, New Business Development, Marketing, Program Management, Analysis, Telecommunications, Salesforce.com, Sales Management, Human Resources, Coaching, Business Strategy, Budgets, Marketing Strategy, Performance Management, Mentoring
Education
University of Maryland College Park 1975 — 1979
Bachelor's degree, Marketing
Marcy Payne's Sitel Experience November 2014 - Present
Job Vice President Operations for Work@Home division at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel November 2014 - Present
iPacesetters, LLC. January 2012 - November 2014
TCIM Services June 1991 - September 2012
APAC Customer Services June 1994 - January 1996
Skills
Call Center, Operations Management, Call Centers, Telecommunications, Outsourcing, Customer Experience, VoIP, BPO, Telemarketing, B2B, Customer Retention, Workforce Management, Customer Satisfaction, Contact Centers, CRM, Inbound Marketing, Vendor Management, Management, Leadership, Strategy, Six Sigma, Human Resources, Account Management, Process Improvement, Call Center Development, Employee Engagement, Performance Management, Team Management, Team Leadership, Team Building, Lead Generation, Executive Management, Service Delivery, Customer Acquisition, Training, Customer Service, Sales, Program Management, Recruiting, Strategic Planning, Sales Management, Coaching, New Business Development, Business Development
Education
University of Central Oklahoma 1990 — 1995
University of Central Oklahoma
Sitel November 2014 - Present
iPacesetters, LLC. January 2012 - November 2014
TCIM Services June 1991 - September 2012
APAC Customer Services June 1994 - January 1996
Skills
Call Center, Operations Management, Call Centers, Telecommunications, Outsourcing, Customer Experience, VoIP, BPO, Telemarketing, B2B, Customer Retention, Workforce Management, Customer Satisfaction, Contact Centers, CRM, Inbound Marketing, Vendor Management, Management, Leadership, Strategy, Six Sigma, Human Resources, Account Management, Process Improvement, Call Center Development, Employee Engagement, Performance Management, Team Management, Team Leadership, Team Building, Lead Generation, Executive Management, Service Delivery, Customer Acquisition, Training, Customer Service, Sales, Program Management, Recruiting, Strategic Planning, Sales Management, Coaching, New Business Development, Business Development
Education
University of Central Oklahoma 1990 — 1995
University of Central Oklahoma
Bruce Willmore Bruce Willmore's Sitel Experience May 2002 - Present
Job Sr. Programmer/Analyst at Sitel
Industry Consumer Services
Experience
Sitel May 2002 - Present
Freelance; Self-employed IT professional 1996 - May 2002
Andrews Office Products 1994 - 1996
Skills
SQL, XML, Business Analysis, SDLC, Databases, Web Applications, Java, Software Development, Linux, Unix, Tomcat, Agile Methodologies, Web Services, Vendor Management, Programming, Database Design, Analysis, Software Project..., Requirements Analysis
Education
University of Baltimore 1985 — 1988
BS, Computer Science
Sitel May 2002 - Present
Freelance; Self-employed IT professional 1996 - May 2002
Andrews Office Products 1994 - 1996
Skills
SQL, XML, Business Analysis, SDLC, Databases, Web Applications, Java, Software Development, Linux, Unix, Tomcat, Agile Methodologies, Web Services, Vendor Management, Programming, Database Design, Analysis, Software Project..., Requirements Analysis
Education
University of Baltimore 1985 — 1988
BS, Computer Science
Zach Albaugh Zach Albaugh's Sitel Experience 2008 - 2010
Job EPROM Duplicator II at IGT
Industry Computer Software
Experience
IGT 2011 - Present
IGT 2010 - 2011
IGT 2009 - 2010
Sitel 2008 - 2010
Vision Control Associates of Nevada, Inc. 2007 - 2008
Six Star Marketing 2005 - 2007
Skills
Microsoft SQL Server, C++, VBScript, JavaScript, HTML Scripting, Photoshop, Adobe Creative Suite, ASP.NET, Macromedia, Windows, Novell, Linux, SAP, Google Adwords, Windows office
Education
University of Minnesota Crookston 1999 — 2003
Bachelor's degree, Information Technology
IGT 2011 - Present
IGT 2010 - 2011
IGT 2009 - 2010
Sitel 2008 - 2010
Vision Control Associates of Nevada, Inc. 2007 - 2008
Six Star Marketing 2005 - 2007
Skills
Microsoft SQL Server, C++, VBScript, JavaScript, HTML Scripting, Photoshop, Adobe Creative Suite, ASP.NET, Macromedia, Windows, Novell, Linux, SAP, Google Adwords, Windows office
Education
University of Minnesota Crookston 1999 — 2003
Bachelor's degree, Information Technology
Susan Knutzen Susan Knutzen's Sitel Experience 1996 - 1999
Job Online Marketing & Advertising
Industry Marketing and Advertising
Experience
Lightening Media 2012 - Present
Ameritas Investment Corp. 2001 - 2010
Sitel 1996 - 1999
Ameritrade 1992 - 1996
Skills
Online Marketing, Online Advertising, Social Media Marketing, Website Promotion, Blog Marketing, Search Engine Ranking, SEO, Customer Service, Social Media, Internet Strategy, Facebook, Email Marketing, Marketing, Strategic Planning
Education
University of Nebraska-Lincoln 1980 — 1982
Community & Regional Planning
University of Nebraska at Omaha 1975 — 1979
B.S., Public Administration
Lightening Media 2012 - Present
Ameritas Investment Corp. 2001 - 2010
Sitel 1996 - 1999
Ameritrade 1992 - 1996
Skills
Online Marketing, Online Advertising, Social Media Marketing, Website Promotion, Blog Marketing, Search Engine Ranking, SEO, Customer Service, Social Media, Internet Strategy, Facebook, Email Marketing, Marketing, Strategic Planning
Education
University of Nebraska-Lincoln 1980 — 1982
Community & Regional Planning
University of Nebraska at Omaha 1975 — 1979
B.S., Public Administration
Jay Raff Jay Raff's Sitel Experience August 2011 - July 2012
Job Supply Chain Professional
Industry Logistics and Supply Chain
Experience
SPX Flash Technology October 2013 - October 2014
HealthTechHoldings, Inc. July 2012 - October 2013
Sitel August 2011 - July 2012
American Endoscopy Services December 2007 - March 2012
Fiberweb 2006 - 2007
Shaw January 2002 - January 2006
JVC Disc America January 1997 - January 2002
GE January 1989 - January 1997
GE Computer Service 1989 - 1994
Skills
Sourcing, Supply Chain, Process Improvement, Six Sigma, Purchasing, Global Sourcing, Materials Management, Procurement
Education
Vanderbilt University - Owen Graduate School of Management 1981 — 1983
MBA, Operations Management
University of Georgia - Terry College of Business
BBA, Marketing/Transportation
SPX Flash Technology October 2013 - October 2014
HealthTechHoldings, Inc. July 2012 - October 2013
Sitel August 2011 - July 2012
American Endoscopy Services December 2007 - March 2012
Fiberweb 2006 - 2007
Shaw January 2002 - January 2006
JVC Disc America January 1997 - January 2002
GE January 1989 - January 1997
GE Computer Service 1989 - 1994
Skills
Sourcing, Supply Chain, Process Improvement, Six Sigma, Purchasing, Global Sourcing, Materials Management, Procurement
Education
Vanderbilt University - Owen Graduate School of Management 1981 — 1983
MBA, Operations Management
University of Georgia - Terry College of Business
BBA, Marketing/Transportation
Janet Hansen Janet Hansen's Sitel Experience 1994 - 1995
Job Connecting Talent with Opportunities!
Industry Staffing and Recruiting
Experience
Talent Acquisition Global Group, "TAGG" March 2009 - Present
CSG International May 2012 - June 2014
ACI Worldwide July 1998 - March 2009
Double Tree Hotel July 1995 - April 1998
Sitel 1994 - 1995
Skills
Technical Recruiting, Talent Acquisition, Full-cycle Recruiting, Interviewing, Account Management, Team Management, Cold Calling, Recruitment/Retention, College Recruiting, Budget Management, Budgets, Interviews, Talent Management, Recruiting, Employee Relations, Human Resources, Training, Deferred Compensation, Management, Sourcing, HRIS, PeopleSoft, Screening, Performance Management, Process Improvement, Leadership, Internet Recruiting, Executive Search, Time Management, Leadership Development, Team Building, Employee Benefits, Strategy, Policy, Applicant Tracking..., Organizational..., Networking, HR Policies, Benefits Negotiation, Onboarding, Employee Engagement, Negotiation, New Hire Orientations, Vendor Management, Personnel Management, Contract Recruitment, Employee Training, HR Consulting, CRM, Hiring
Education
University of Nebraska at Omaha
BSBA, Business- HR
Talent Acquisition Global Group, "TAGG" March 2009 - Present
CSG International May 2012 - June 2014
ACI Worldwide July 1998 - March 2009
Double Tree Hotel July 1995 - April 1998
Sitel 1994 - 1995
Skills
Technical Recruiting, Talent Acquisition, Full-cycle Recruiting, Interviewing, Account Management, Team Management, Cold Calling, Recruitment/Retention, College Recruiting, Budget Management, Budgets, Interviews, Talent Management, Recruiting, Employee Relations, Human Resources, Training, Deferred Compensation, Management, Sourcing, HRIS, PeopleSoft, Screening, Performance Management, Process Improvement, Leadership, Internet Recruiting, Executive Search, Time Management, Leadership Development, Team Building, Employee Benefits, Strategy, Policy, Applicant Tracking..., Organizational..., Networking, HR Policies, Benefits Negotiation, Onboarding, Employee Engagement, Negotiation, New Hire Orientations, Vendor Management, Personnel Management, Contract Recruitment, Employee Training, HR Consulting, CRM, Hiring
Education
University of Nebraska at Omaha
BSBA, Business- HR
Michelle Reed Michelle Reed's Sitel Experience 2005 - 2007
Job Application Sales Manager Cloud Services at Oracle
Industry Information Technology and Services
Experience
Oracle June 2015 - Present
Microsoft November 2011 - June 2015
Dell September 2010 - October 2011
Verizon Wireless February 2010 - September 2010
Verizon Wireless January 2007 - February 2010
Sitel 2005 - 2007
Skills
Management, Solution Selling, SaaS, Managed Services, Cloud Computing, Sales Process, Enterprise Software, Direct Sales, Salesforce.com, Strategic Partnerships, Account Management, B2B, Vendor Management, Sales Operations, Telecommunications, New Business Development, Selling, Channel, CRM, Sales
Education
University of Houston 1997 — 2001
BBA, Business Administration
Franklin Highschool 1989 — 1993
Oracle June 2015 - Present
Microsoft November 2011 - June 2015
Dell September 2010 - October 2011
Verizon Wireless February 2010 - September 2010
Verizon Wireless January 2007 - February 2010
Sitel 2005 - 2007
Skills
Management, Solution Selling, SaaS, Managed Services, Cloud Computing, Sales Process, Enterprise Software, Direct Sales, Salesforce.com, Strategic Partnerships, Account Management, B2B, Vendor Management, Sales Operations, Telecommunications, New Business Development, Selling, Channel, CRM, Sales
Education
University of Houston 1997 — 2001
BBA, Business Administration
Franklin Highschool 1989 — 1993
Greg Andersen Greg Andersen's Sitel Experience April 2006 - May 2012
Job Manager of Information Security, DOTComm
Industry Outsourcing/Offshoring
Experience
DOT.Comm May 2012 - Present
Sitel April 2006 - May 2012
Optimum Data October 2000 - April 2006
Skills
IT Management, ITIL, Virtualization, IT Operations, Windows Server, Cisco Technologies, Information Security, Data Center, Active Directory, Network Security, Technical Support, Disaster Recovery, Service Desk, Call Centers, VMware, Service Delivery, Sla, Vendor Management, IT Strategy, IT Service Management, Infrastructure..., Troubleshooting, Security, Microsoft Exchange, Call Center, DNS, Servers, System Administration, Business Continuity, Incident Management, Information Technology, VPN, SLA
Education
University of Nebraska at Omaha 2000 — 2005
Bachelor's Degree, Management Information Systems, General
DOT.Comm May 2012 - Present
Sitel April 2006 - May 2012
Optimum Data October 2000 - April 2006
Skills
IT Management, ITIL, Virtualization, IT Operations, Windows Server, Cisco Technologies, Information Security, Data Center, Active Directory, Network Security, Technical Support, Disaster Recovery, Service Desk, Call Centers, VMware, Service Delivery, Sla, Vendor Management, IT Strategy, IT Service Management, Infrastructure..., Troubleshooting, Security, Microsoft Exchange, Call Center, DNS, Servers, System Administration, Business Continuity, Incident Management, Information Technology, VPN, SLA
Education
University of Nebraska at Omaha 2000 — 2005
Bachelor's Degree, Management Information Systems, General
William Sheridan, MBA William Sheridan, MBA's Sitel Experience 1993 - 1996
Job AVP at OneWest Bank
Industry Banking
Experience
OneWest Bank July 2009 - Present
Austin Basketball Officials Association 2005 - Present
Real-Estate Agent January 2005 - December 2009
Countrywide Mortgage Services May 2007 - January 2008
MoneyFund January 2003 - May 2007
palm harbor 2002 - 2007
Sitel 1993 - 1996
Education
University of Maryland University College 2009 — 2011
MBA, Accounting and Information Systems
OneWest Bank July 2009 - Present
Austin Basketball Officials Association 2005 - Present
Real-Estate Agent January 2005 - December 2009
Countrywide Mortgage Services May 2007 - January 2008
MoneyFund January 2003 - May 2007
palm harbor 2002 - 2007
Sitel 1993 - 1996
Education
University of Maryland University College 2009 — 2011
MBA, Accounting and Information Systems
John Finochiaro John Finochiaro's Sitel Experience March 2000 - February 2008
Job Chief Information Officer at Berger Group Holdings
Industry Civil Engineering
Experience
The Louis Berger Group June 2013 - Present
Global Chief Information Officer Atkins May 2008 - May 2013
SITEL March 2000 - February 2008
Lozier 1993 - 2000
Valmont Industries 1990 - 1993
Majers January 1983 - 1990
Skills
Outsourcing, Project Management, Business Intelligence, Program Management, Vendor Management, IT Operations, Infrastructure, IT Strategy, Process Improvement, Service Delivery, Leadership, SharePoint, Telecommunications, Security, Data Center, IT Service Management, Architecture, Enterprise Architecture, IT Management, Business Process..., Humor, Project Planning, Integration, Management, Team Leadership, Change Management, Virtualization, Business Analysis, ITIL, Project Delivery, Global Management, CRM, Active Directory, Disaster Recovery, Information Technology, Stakeholder Management, PMO, Governance, Business Process, SDLC, MS Project, Cloud Computing, Offshoring, PMP, ERP, Business Continuity, Business Transformation, IT Outsourcing, Requirements Analysis, Strategy
Education
University of Nebraska at Omaha 1983 — 1988
Creighton Prep 1979 — 1982
St. Roberts
St. Roberts
St. Roberts
St. Roberts
St. Roberts
The Louis Berger Group June 2013 - Present
Global Chief Information Officer Atkins May 2008 - May 2013
SITEL March 2000 - February 2008
Lozier 1993 - 2000
Valmont Industries 1990 - 1993
Majers January 1983 - 1990
Skills
Outsourcing, Project Management, Business Intelligence, Program Management, Vendor Management, IT Operations, Infrastructure, IT Strategy, Process Improvement, Service Delivery, Leadership, SharePoint, Telecommunications, Security, Data Center, IT Service Management, Architecture, Enterprise Architecture, IT Management, Business Process..., Humor, Project Planning, Integration, Management, Team Leadership, Change Management, Virtualization, Business Analysis, ITIL, Project Delivery, Global Management, CRM, Active Directory, Disaster Recovery, Information Technology, Stakeholder Management, PMO, Governance, Business Process, SDLC, MS Project, Cloud Computing, Offshoring, PMP, ERP, Business Continuity, Business Transformation, IT Outsourcing, Requirements Analysis, Strategy
Education
University of Nebraska at Omaha 1983 — 1988
Creighton Prep 1979 — 1982
St. Roberts
St. Roberts
St. Roberts
St. Roberts
St. Roberts
Sheila Hart's Sitel Experience March 2000 - August 2005
Job Volunteer at The First Tee
Industry Financial Services
Experience
The First Tee August 2012 - Present
Pancreatic Cancer Action Network November 2011 - Present
Executives In Action September 2010 - Present
Community Storehouse December 2009 - Present
Stock & Options Trader February 2009 - Present
Fort Worth Botanic Garden 2009 - Present
Bank of America May 2006 - January 2009
AAA Life Insurance Company August 2005 - May 2006
Pottery Barn 2003 - 2006
Sitel March 2000 - August 2005
Skills
Call Center, Customer Service, Leadership, Sales, Team Building, Accident, Strategic Planning, Process Improvement, Property & Casualty..., Sales Management, Operations Management, Coaching, Outsourcing, CRM, Call Centers, Management, Marketing, Vendor Management, Forecasting, Financial Services, New Business Development, Analysis, Team Leadership, Project Management, Recruiting, Executive Management, Training, Insurance, Start-ups, Program Management, Consulting, Business Development, Risk Management, Account Management, Performance Management, Cross-functional Team..., Leadership Development, Salesforce.com, Change Management
Education
University of Nebraska-Lincoln 1984 — 1988
Math, Engineering
marian high school omaha
The First Tee August 2012 - Present
Pancreatic Cancer Action Network November 2011 - Present
Executives In Action September 2010 - Present
Community Storehouse December 2009 - Present
Stock & Options Trader February 2009 - Present
Fort Worth Botanic Garden 2009 - Present
Bank of America May 2006 - January 2009
AAA Life Insurance Company August 2005 - May 2006
Pottery Barn 2003 - 2006
Sitel March 2000 - August 2005
Skills
Call Center, Customer Service, Leadership, Sales, Team Building, Accident, Strategic Planning, Process Improvement, Property & Casualty..., Sales Management, Operations Management, Coaching, Outsourcing, CRM, Call Centers, Management, Marketing, Vendor Management, Forecasting, Financial Services, New Business Development, Analysis, Team Leadership, Project Management, Recruiting, Executive Management, Training, Insurance, Start-ups, Program Management, Consulting, Business Development, Risk Management, Account Management, Performance Management, Cross-functional Team..., Leadership Development, Salesforce.com, Change Management
Education
University of Nebraska-Lincoln 1984 — 1988
Math, Engineering
marian high school omaha
Kristine Keenan Timm Kristine Keenan Timm's Sitel Experience August 1994 - February 2008
Job Compensation Consultant at Aetna
Industry Insurance
Experience
Aetna March 2012 - Present
PayFlex Systems USA, Inc. June 2010 - March 2012
ConAgra Foods May 2008 - July 2010
Sitel August 1994 - February 2008
Skills
Insurance, Employee Benefits, Human Resources, Onboarding, Benefits Administration, Employee Relations, Deferred Compensation, Recruiting, Strategic Planning, PeopleSoft, HRIS, Performance Management, Talent Management, HR Policies
Education
University of Nebraska at Omaha 1989 — 1992
BA, Psychology
Aetna March 2012 - Present
PayFlex Systems USA, Inc. June 2010 - March 2012
ConAgra Foods May 2008 - July 2010
Sitel August 1994 - February 2008
Skills
Insurance, Employee Benefits, Human Resources, Onboarding, Benefits Administration, Employee Relations, Deferred Compensation, Recruiting, Strategic Planning, PeopleSoft, HRIS, Performance Management, Talent Management, HR Policies
Education
University of Nebraska at Omaha 1989 — 1992
BA, Psychology
Bob Camenzind Bob Camenzind's Sitel Experience 1990 - 2009
Job EVP at PayFlex Systems USA, Inc.
Industry Outsourcing/Offshoring
Experience
PayFlex Systems USA, Inc. September 2009 - Present
Sitel 1990 - 2009
Skills
Account Management, Acquisition Integration, Attrition, BPO, Business Development, Business Process..., Business Strategy, CRM, Call Center, Call Centers, Change Management, Customer Experience, Contact Centers, Customer Retention, Customer Satisfaction, Executive Management, Employee Benefits, Insurance, Leadership, Management, New Business Development, Operations Management, Outsourcing, P, Performance Management, Process Improvement, Program Management, Project Management, Start-ups, Strategic Planning, Strategy, Team Building, Team Leadership, Training, Vendor Management, Workforce Management
Education
University of Nebraska at Omaha 1982 — 1986
PayFlex Systems USA, Inc. September 2009 - Present
Sitel 1990 - 2009
Skills
Account Management, Acquisition Integration, Attrition, BPO, Business Development, Business Process..., Business Strategy, CRM, Call Center, Call Centers, Change Management, Customer Experience, Contact Centers, Customer Retention, Customer Satisfaction, Executive Management, Employee Benefits, Insurance, Leadership, Management, New Business Development, Operations Management, Outsourcing, P, Performance Management, Process Improvement, Program Management, Project Management, Start-ups, Strategic Planning, Strategy, Team Building, Team Leadership, Training, Vendor Management, Workforce Management
Education
University of Nebraska at Omaha 1982 — 1986
Regina Peterson's Sitel Experience March 2012 - Present
Job Operations Support Analyst Reporting at Sitel
Industry Telecommunications
Experience
Sitel March 2012 - Present
Sitel April 2011 - March 2012
Sitel February 2010 - April 2011
Sitel February 2009 - November 2009
Sitel September 2008 - February 2009
Sitel May 2008 - September 2008
Sitel May 2007 - May 2008
Sitel July 2004 - May 2007
Wal-Mart November 2003 - January 2004
MICHAEL E STPHENS COLLEGE OF BUSINESS - DR JIMMY MARTIN August 2001 - May 2003
Skills
Troubleshooting, Technical Support, Process Improvement, Customer Service, Management, Training, Time Management, Call Center, Microsoft Office, Windows, Operating Systems, TCP/IP, Project Planning, Process Scheduler, Networking, Call Centers
Education
University of Montevallo 1998 — 2003
Bachelor of Business Administration, Accounting
Sitel March 2012 - Present
Sitel April 2011 - March 2012
Sitel February 2010 - April 2011
Sitel February 2009 - November 2009
Sitel September 2008 - February 2009
Sitel May 2008 - September 2008
Sitel May 2007 - May 2008
Sitel July 2004 - May 2007
Wal-Mart November 2003 - January 2004
MICHAEL E STPHENS COLLEGE OF BUSINESS - DR JIMMY MARTIN August 2001 - May 2003
Skills
Troubleshooting, Technical Support, Process Improvement, Customer Service, Management, Training, Time Management, Call Center, Microsoft Office, Windows, Operating Systems, TCP/IP, Project Planning, Process Scheduler, Networking, Call Centers
Education
University of Montevallo 1998 — 2003
Bachelor of Business Administration, Accounting
J.W. Hannam J.W. Hannam's Sitel Experience June 2010 - June 2011
Job Sr. Network Engineer at Kiewit
Industry Information Technology and Services
Experience
Kiewit August 2013 - Present
West Corporation October 2012 - August 2013
West Corporation May 2011 - October 2012
Sitel June 2010 - June 2011
Sitel January 2009 - June 2010
Sitel September 2007 - January 2009
United States Marine Corps April 2006 - June 2007
United States Marine Corps June 2003 - April 2006
Skills
Cisco Technologies, Networking, Switches, Firewalls, WAN, Routers, Network Security, Data Center, VoIP, VPN, TCP/IP, Cisco IOS, Troubleshooting, Network Design, Routing, Network Engineering, Telecommunications, MPLS, Security, Windows Server, Mac OS, Cisco Nexus, Active Directory, CCNA, Cisco Call Manager, Network Administration, LAN-WAN, Call Centers, DNS, OSPF, Network Architecture, Cisco Routers
Education
University of Nebraska at Omaha 2009 — 2010
Bachelor's degree, Information Technology
Kiewit August 2013 - Present
West Corporation October 2012 - August 2013
West Corporation May 2011 - October 2012
Sitel June 2010 - June 2011
Sitel January 2009 - June 2010
Sitel September 2007 - January 2009
United States Marine Corps April 2006 - June 2007
United States Marine Corps June 2003 - April 2006
Skills
Cisco Technologies, Networking, Switches, Firewalls, WAN, Routers, Network Security, Data Center, VoIP, VPN, TCP/IP, Cisco IOS, Troubleshooting, Network Design, Routing, Network Engineering, Telecommunications, MPLS, Security, Windows Server, Mac OS, Cisco Nexus, Active Directory, CCNA, Cisco Call Manager, Network Administration, LAN-WAN, Call Centers, DNS, OSPF, Network Architecture, Cisco Routers
Education
University of Nebraska at Omaha 2009 — 2010
Bachelor's degree, Information Technology
Robert Terry's Sitel Experience 1994 - 2005
Job Client Director North America
Industry Management Consulting
Experience
Quint Wellington Redwood August 2015 - September 2015
Solutions³ LLC November 2014 - April 2015
1Staff Training & Consulting June 2009 - April 2014
First National Bank of Omaha 2006 - 2007
APAC Customer Services 2005 - 2006
Sitel 1994 - 2005
Skills
Process Improvement, Customer Satisfaction, Account Management, Workforce Management, Customer Experience, Team Building, Operations Management, BPO, Team Leadership, Project Management, Sales, Change Management, Customer Retention, Coaching, Performance Management, Outsourcing, Training, ITIL, Management, Recruiting, Cold Calling, Leadership Development, Marketing, Salesforce.com, Employee Training, Strategy, Telecommunications, Microsoft Office, Outlook, Service Delivery, Business Strategy, System Administration, Project Planning, Sales Operations, Leadership, Direct Sales, Call Center, Customer Service, CRM, Consulting, Business Development, Business Analysis, Networking, Program Management, Team Management, Sales Process, Vendor Management, Solution Selling, Sales Management, Strategic Planning
Education
University of Nebraska-Lincoln 1992 — 1995
Criminal Justice
Ellsworth College 1989 — 1991
Criminal Justice, Criminal Justice and Corrections
Quint Wellington Redwood August 2015 - September 2015
Solutions³ LLC November 2014 - April 2015
1Staff Training & Consulting June 2009 - April 2014
First National Bank of Omaha 2006 - 2007
APAC Customer Services 2005 - 2006
Sitel 1994 - 2005
Skills
Process Improvement, Customer Satisfaction, Account Management, Workforce Management, Customer Experience, Team Building, Operations Management, BPO, Team Leadership, Project Management, Sales, Change Management, Customer Retention, Coaching, Performance Management, Outsourcing, Training, ITIL, Management, Recruiting, Cold Calling, Leadership Development, Marketing, Salesforce.com, Employee Training, Strategy, Telecommunications, Microsoft Office, Outlook, Service Delivery, Business Strategy, System Administration, Project Planning, Sales Operations, Leadership, Direct Sales, Call Center, Customer Service, CRM, Consulting, Business Development, Business Analysis, Networking, Program Management, Team Management, Sales Process, Vendor Management, Solution Selling, Sales Management, Strategic Planning
Education
University of Nebraska-Lincoln 1992 — 1995
Criminal Justice
Ellsworth College 1989 — 1991
Criminal Justice, Criminal Justice and Corrections
Sean Swanson LUTCF, CLU®'s Sitel Experience 1989 - 1996
Job VUL Product Consultant, West Central Zone at New York Life Insurance Company
Industry Insurance
Experience
New York Life Insurance Company July 2015 - Present
Element Insurance Partners August 2014 - Present
WoodsAbbottShoemaker May 2013 - July 2014
NYLIFE Securities, LLC October 2006 - February 2013
New York Life Insurance Company January 2009 - April 2012
Sean & Julie Swanson Music 1989 - 2012
Sean Swanson Music 1989 - 2012
King of Kings Lutheran Church, Omaha NE January 1997 - January 2005
St Paul;s Lutheran Church 1993 - 1996
Sitel 1989 - 1996
Skills
Telemarketing, Insurance, Music, Life Insurance, Investments, Leadership, Fixed Annuities, Retirement Planning, Long-term Care, Disability Insurance, Term Life Insurance, Sales, Sales Management, Writing, Estate Planning, Mutual Funds, Public Speaking, Training, Financial Services, Series 6, Strategic Planning, Customer Service, Team Building, Finance, Long Term Care Insurance, Series 7, IRAs, Social Media, Business, Marketing, Marketing Strategy, Small Business, Health Insurance, Financial Planners, Cold Calling, Risk Management, Securities, Account Management, Entrepreneurship, Strategic Financial..., 401k, Customer Retention, Wealth Accumulation, Wealth Management, Time Management, Employee Benefits, Series 63
Education
University of Miami 1985 — 1989
B.A., Studio Music & Jazz - Voca Major, Opera minor
Millard North High School 1981 — 1985
New York Life Insurance Company July 2015 - Present
Element Insurance Partners August 2014 - Present
WoodsAbbottShoemaker May 2013 - July 2014
NYLIFE Securities, LLC October 2006 - February 2013
New York Life Insurance Company January 2009 - April 2012
Sean & Julie Swanson Music 1989 - 2012
Sean Swanson Music 1989 - 2012
King of Kings Lutheran Church, Omaha NE January 1997 - January 2005
St Paul;s Lutheran Church 1993 - 1996
Sitel 1989 - 1996
Skills
Telemarketing, Insurance, Music, Life Insurance, Investments, Leadership, Fixed Annuities, Retirement Planning, Long-term Care, Disability Insurance, Term Life Insurance, Sales, Sales Management, Writing, Estate Planning, Mutual Funds, Public Speaking, Training, Financial Services, Series 6, Strategic Planning, Customer Service, Team Building, Finance, Long Term Care Insurance, Series 7, IRAs, Social Media, Business, Marketing, Marketing Strategy, Small Business, Health Insurance, Financial Planners, Cold Calling, Risk Management, Securities, Account Management, Entrepreneurship, Strategic Financial..., 401k, Customer Retention, Wealth Accumulation, Wealth Management, Time Management, Employee Benefits, Series 63
Education
University of Miami 1985 — 1989
B.A., Studio Music & Jazz - Voca Major, Opera minor
Millard North High School 1981 — 1985
Cortney Lee Cortney Lee's Sitel Experience November 2010 - August 2012
Job Administrative Professional
Industry Staffing and Recruiting
Experience
Mercer Valve Co. Inc. June 2014 - Present
Chickasaw Nation Industries, Inc. October 2013 - May 2014
Cherokee Cap Creations April 2013 - May 2013
Command Center August 2012 - April 2013
Sitel November 2010 - August 2012
Starbucks March 2008 - November 2010
Skills
Training, Recruiting, Performance Management, Employee Relations, Customer Service, Human Resources, Microsoft Excel, Microsoft Word, Coaching, Payroll, Employee Training, Customer Satisfaction, Leadership Development, Talent Acquisition, Process Scheduler, Outlook, Technical Recruiting, Applicant Tracking..., Administrative..., Leadership, Management
Education
University of Central Oklahoma 2007 — 2009
Mass Communication/Media Studies
Noble High School 2003 — 2007
High School Diploma, General
Mercer Valve Co. Inc. June 2014 - Present
Chickasaw Nation Industries, Inc. October 2013 - May 2014
Cherokee Cap Creations April 2013 - May 2013
Command Center August 2012 - April 2013
Sitel November 2010 - August 2012
Starbucks March 2008 - November 2010
Skills
Training, Recruiting, Performance Management, Employee Relations, Customer Service, Human Resources, Microsoft Excel, Microsoft Word, Coaching, Payroll, Employee Training, Customer Satisfaction, Leadership Development, Talent Acquisition, Process Scheduler, Outlook, Technical Recruiting, Applicant Tracking..., Administrative..., Leadership, Management
Education
University of Central Oklahoma 2007 — 2009
Mass Communication/Media Studies
Noble High School 2003 — 2007
High School Diploma, General
Felix Serrano's Sitel Experience July 2013 - Present
Job Senior Vice President & General Manager
Industry Executive Office
Experience
Sitel July 2013 - Present
Vertex Business Services November 2011 - June 2013
Vertex Business Services April 2011 - June 2013
Vertex Business Services December 2009 - July 2011
Vertex Business Services January 2004 - February 2010
First Revenue Assurance a Vertex Business Services Company 2006 - 2008
Alpine Access January 2002 - January 2006
Innov8 Solutions 2001 - 2002
Ryder TRS 1999 - 2001
TeleTech 1995 - 1999
Skills
Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience, Business Turnaround, Global Sourcing, Global Management, Organizational..., Business Optimization, Virtualization, Strategic Sourcing, P&L Management, Executive Management, PMO, Collections Management, Solutions Development, Transition Management, Strategic Consulting, Cross-functional Team..., Project Manager..., PMO set-up, Project Management, Business Process..., Business Process..., Solution Development, Outsourcing, Strategy, Program Management, Integration, Business Development, Team Building, Leadership, Management, Strategic Partnerships, Business Strategy, Contract Negotiation, Business Transformation, Change Management, Contact Centers, Budgets, Customer Experience, Start-ups, Recruiting, Coaching, Process Improvement, Operations Management, Mergers & Acquisitions, Service Delivery, Stakeholder Management
Education
University of Denver - Daniels College of Business 2010 — 2011
Master of Business Administration (MBA), Global Business Management
Sitel July 2013 - Present
Vertex Business Services November 2011 - June 2013
Vertex Business Services April 2011 - June 2013
Vertex Business Services December 2009 - July 2011
Vertex Business Services January 2004 - February 2010
First Revenue Assurance a Vertex Business Services Company 2006 - 2008
Alpine Access January 2002 - January 2006
Innov8 Solutions 2001 - 2002
Ryder TRS 1999 - 2001
TeleTech 1995 - 1999
Skills
Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience, Business Turnaround, Global Sourcing, Global Management, Organizational..., Business Optimization, Virtualization, Strategic Sourcing, P&L Management, Executive Management, PMO, Collections Management, Solutions Development, Transition Management, Strategic Consulting, Cross-functional Team..., Project Manager..., PMO set-up, Project Management, Business Process..., Business Process..., Solution Development, Outsourcing, Strategy, Program Management, Integration, Business Development, Team Building, Leadership, Management, Strategic Partnerships, Business Strategy, Contract Negotiation, Business Transformation, Change Management, Contact Centers, Budgets, Customer Experience, Start-ups, Recruiting, Coaching, Process Improvement, Operations Management, Mergers & Acquisitions, Service Delivery, Stakeholder Management
Education
University of Denver - Daniels College of Business 2010 — 2011
Master of Business Administration (MBA), Global Business Management
Robert Lincoln Robert Lincoln's Sitel Experience June 2005 - July 2007
Job Corporate Controller at Chain Electric Company
Industry Accounting
Experience
Chain Electric Company February 2014 - Present
Swag Cards September 2011 - January 2014
Rent-A-Center July 2007 - July 2011
Sitel June 2005 - July 2007
Pigott's Accounting Services July 2004 - July 2005
Tobacco Shack July 2003 - July 2005
Skills
Team Management, Organizational..., Time Management, Budgets, Training, Inventory Management, Merchandising, Leadership, Accounting, Customer Satisfaction, Analysis, Income Statement, Forecasting, Selling, Month End Close, Cost Accounting, Job Costing, Microsoft Excel, Microsoft Office, Microsoft Word, Sales, Customer Service, Management
Education
University of Cincinnati College of Business 2011 — 2013
bachelor's degree, accounting
University of Mississippi 2005 — 2006
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Chain Electric Company February 2014 - Present
Swag Cards September 2011 - January 2014
Rent-A-Center July 2007 - July 2011
Sitel June 2005 - July 2007
Pigott's Accounting Services July 2004 - July 2005
Tobacco Shack July 2003 - July 2005
Skills
Team Management, Organizational..., Time Management, Budgets, Training, Inventory Management, Merchandising, Leadership, Accounting, Customer Satisfaction, Analysis, Income Statement, Forecasting, Selling, Month End Close, Cost Accounting, Job Costing, Microsoft Excel, Microsoft Office, Microsoft Word, Sales, Customer Service, Management
Education
University of Cincinnati College of Business 2011 — 2013
bachelor's degree, accounting
University of Mississippi 2005 — 2006
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Milan Jones Milan Jones's Sitel Experience September 2012 - Present
Job Coach at Sitel
Industry Telecommunications
Experience
Sitel September 2012 - Present
Sitel June 2012 - September 2012
Sitel June 2010 - June 2012
Skills
Telephone Skills, Spanish-speaking, Customer Retention, Sales Management, Organizational..., Spanish, Customer Support, People Skills, Critical Thinking, Intercultural..., Foreign Languages, Social Skills, Corporate Communications, Customer Satisfaction, Team Management
Education
University of Nebraska at Omaha 2011 — 2016
Bachelor of Business Administration (B.B.A.)
McCook Senior High School 2005 — 2009
H.S. Diploma
Sitel September 2012 - Present
Sitel June 2012 - September 2012
Sitel June 2010 - June 2012
Skills
Telephone Skills, Spanish-speaking, Customer Retention, Sales Management, Organizational..., Spanish, Customer Support, People Skills, Critical Thinking, Intercultural..., Foreign Languages, Social Skills, Corporate Communications, Customer Satisfaction, Team Management
Education
University of Nebraska at Omaha 2011 — 2016
Bachelor of Business Administration (B.B.A.)
McCook Senior High School 2005 — 2009
H.S. Diploma
Chris Scholl's Sitel Experience 1998 - 2004
Job Specialization is for Insects
Industry Internet
Experience
SAC Federal Credit Union March 2011 - June 2015
Wild Imagination January 1998 - June 2015
Capstone Consulting October 2010 - March 2011
Visinet Inc. July 2006 - July 2009
OurTech Solutions, Inc. 2006 - 2006
Mandolfo Associates 2004 - 2006
Sitel 1998 - 2004
Skills
Microsoft SQL Server, C#, SharePoint, Business Analysis, Database Design, Databases, SQL, XML, MySQL, .NET, jQuery, VB.NET, Oracle, Web Applications, Software Development, Java, AJAX, SSRS, SSIS, PHP, Requirements Analysis, Visual Basic, Subversion, JavaScript, Integration, HTML, Web Development, CSS, jQuery UI, Requirements Gathering, Microsoft Office..., User Interface Design, JSON, ADO.NET, Visual Studio, ASP.NET, Crystal Reports, T-SQL, Process Improvement
Education
University of Nebraska at Omaha 1985 — 1987
Benson High School 1983 — 1985
SAC Federal Credit Union March 2011 - June 2015
Wild Imagination January 1998 - June 2015
Capstone Consulting October 2010 - March 2011
Visinet Inc. July 2006 - July 2009
OurTech Solutions, Inc. 2006 - 2006
Mandolfo Associates 2004 - 2006
Sitel 1998 - 2004
Skills
Microsoft SQL Server, C#, SharePoint, Business Analysis, Database Design, Databases, SQL, XML, MySQL, .NET, jQuery, VB.NET, Oracle, Web Applications, Software Development, Java, AJAX, SSRS, SSIS, PHP, Requirements Analysis, Visual Basic, Subversion, JavaScript, Integration, HTML, Web Development, CSS, jQuery UI, Requirements Gathering, Microsoft Office..., User Interface Design, JSON, ADO.NET, Visual Studio, ASP.NET, Crystal Reports, T-SQL, Process Improvement
Education
University of Nebraska at Omaha 1985 — 1987
Benson High School 1983 — 1985
Deb Hooper MBA MSc PMP Deb Hooper MBA MSc PMP's Sitel Experience July 2002 - June 2004
Job Senior Change and Project Managment Specialist
Industry Management Consulting
Experience
Consultation Platform Inc September 2008 - Present
Microsoft 2010 - 2013
Transcontinental Médias 2008 - 2010
Microsoft 2006 - 2008
Platform Consulting Ltd 1994 - 2008
Budget Insurance November 2004 - June 2006
SITEL July 2002 - June 2004
Skills
Management Consulting, Business Intelligence, Project Management, Change Management, Business Process, Program Management, Organizational..., Marketing Strategy, Strategy, Training, MS Project, Software Project..., Performance Management, Business Analysis, Business Process..., Management, Business Strategy, Team Management, Process Improvement, Budgets, Outsourcing, Consulting, PMO, Project Delivery, Vendor Management, Team Leadership, Leadership
Education
PMI montreal 2014 — 2014
PMP
University of Leicester 2001 — 2003
Master's Degree, Performance Management, MSc
University of Brighton 1992 — 1995
Master of Business Administration (M.B.A.), Dissertation: Career Development in Flatter Structures
Consultation Platform Inc September 2008 - Present
Microsoft 2010 - 2013
Transcontinental Médias 2008 - 2010
Microsoft 2006 - 2008
Platform Consulting Ltd 1994 - 2008
Budget Insurance November 2004 - June 2006
SITEL July 2002 - June 2004
Skills
Management Consulting, Business Intelligence, Project Management, Change Management, Business Process, Program Management, Organizational..., Marketing Strategy, Strategy, Training, MS Project, Software Project..., Performance Management, Business Analysis, Business Process..., Management, Business Strategy, Team Management, Process Improvement, Budgets, Outsourcing, Consulting, PMO, Project Delivery, Vendor Management, Team Leadership, Leadership
Education
PMI montreal 2014 — 2014
PMP
University of Leicester 2001 — 2003
Master's Degree, Performance Management, MSc
University of Brighton 1992 — 1995
Master of Business Administration (M.B.A.), Dissertation: Career Development in Flatter Structures
Patricia Ellis Patricia Ellis's Sitel Experience 1999 - 2005
Job Hyper Scale & Cloud Customer Operations at Hewlett Packard
Industry Computer Hardware
Experience
Conagra Foods Inc October 2014 - Present
Hewlett-Packard June 2006 - Present
Hewlett Packard July 2013 - August 2014
Sitel 1999 - 2005
Skills
Management, Business Process, Customer Service, Sales, Outsourcing, Program Management, Supply Chain, Channel Partners, Logistics, Account Management, Team Leadership, HP, Business Development, Process Improvement, Cross-functional Team..., Solution Selling, Business Process..., Product Management, Change Management, Business Analysis, New Business Development, Customer Satisfaction, Business Strategy, Enterprise Software, Service Delivery, Team Building, Sales Management, SaaS, Sales Operations, Pre-sales, Integration, CRM, Partner Management, Vendor Management, Operations Management, Cloud Computing, Professional Services, Strategy, Business Intelligence, Direct Sales, Sales Process, Business Alliances, Salesforce.com, Data Center, Storage, Managed Services, Go-to-market Strategy, IT Service Management, PMP, Sales Enablement
Education
UNO 1980 — 1982
Associate, Business
University of Nebraska at Omaha
Conagra Foods Inc October 2014 - Present
Hewlett-Packard June 2006 - Present
Hewlett Packard July 2013 - August 2014
Sitel 1999 - 2005
Skills
Management, Business Process, Customer Service, Sales, Outsourcing, Program Management, Supply Chain, Channel Partners, Logistics, Account Management, Team Leadership, HP, Business Development, Process Improvement, Cross-functional Team..., Solution Selling, Business Process..., Product Management, Change Management, Business Analysis, New Business Development, Customer Satisfaction, Business Strategy, Enterprise Software, Service Delivery, Team Building, Sales Management, SaaS, Sales Operations, Pre-sales, Integration, CRM, Partner Management, Vendor Management, Operations Management, Cloud Computing, Professional Services, Strategy, Business Intelligence, Direct Sales, Sales Process, Business Alliances, Salesforce.com, Data Center, Storage, Managed Services, Go-to-market Strategy, IT Service Management, PMP, Sales Enablement
Education
UNO 1980 — 1982
Associate, Business
University of Nebraska at Omaha
Mike Tesnar Mike Tesnar's Sitel Experience November 2011 - October 2012
Job
Industry Real Estate
Experience
Sitel November 2011 - October 2012
DirectBuy of Omaha August 2010 - July 2011
Answer Center America, Inc. July 2008 - August 2010
leadCapturGuru.com July 2007 - July 2008
Lettuce Entertain You April 2002 - March 2007
Skills
Sales, Marketing, Business Development, Management, Sales Management, Social Media, Social Media Marketing, Salesforce.com, Account Management, Customer Service, Online Advertising, Marketing Strategy, New Business Development, Sales Process, B2B, Team Leadership, Outsourcing, Leadership, Sales Presentations, Solution Selling, CRM, Retail, Facebook, Online Marketing, Negotiation, Team Building, Lead Generation, Entrepreneurship, Social Networking, Training, Cold Calling, Sales Operations, Customer Retention, Contract Negotiation, Selling, Digital Marketing, Call Centers, Customer Satisfaction, Time Management, Small Business, Start-ups, Advertising
Education
Nouveau Riche University 2007 — 2009
Investments, Real Estate
University of Michigan 1998 — 2002
Bachelor of Fine Arts (B.F.A.), Industrial and Product Design
Sitel November 2011 - October 2012
DirectBuy of Omaha August 2010 - July 2011
Answer Center America, Inc. July 2008 - August 2010
leadCapturGuru.com July 2007 - July 2008
Lettuce Entertain You April 2002 - March 2007
Skills
Sales, Marketing, Business Development, Management, Sales Management, Social Media, Social Media Marketing, Salesforce.com, Account Management, Customer Service, Online Advertising, Marketing Strategy, New Business Development, Sales Process, B2B, Team Leadership, Outsourcing, Leadership, Sales Presentations, Solution Selling, CRM, Retail, Facebook, Online Marketing, Negotiation, Team Building, Lead Generation, Entrepreneurship, Social Networking, Training, Cold Calling, Sales Operations, Customer Retention, Contract Negotiation, Selling, Digital Marketing, Call Centers, Customer Satisfaction, Time Management, Small Business, Start-ups, Advertising
Education
Nouveau Riche University 2007 — 2009
Investments, Real Estate
University of Michigan 1998 — 2002
Bachelor of Fine Arts (B.F.A.), Industrial and Product Design
Janet McConville's Sitel Experience 1995 - December 1996
Job ELearning Course Designer at NextGen Healthcare
Industry Hospital & Health Care
Experience
NextGen Healthcare Information Systems January 2006 - Present
NextGen Healthcare Information Systems December 2003 - January 2006
NextGen Healthcare Information Systems April 2002 - December 2003
Quality Systems, Inc January 1997 - April 2002
Sitel 1995 - December 1996
Dental Health Associates of Madison, Ltd. August 1987 - 1995
Skills
Requirements Analysis, Business Analysis, Process Improvement, HTML, Project Management, Healthcare Information..., Practice Management, Analysis, EDI, Healthcare, Change Management, EHR, Software Documentation, EMR, Software Implementation
Education
University of Iowa 1978 — 1982
Bachelor of Business Administration (B.B.A.), Finance, General
University of Northern Iowa 1977 — 1978
NextGen Healthcare Information Systems January 2006 - Present
NextGen Healthcare Information Systems December 2003 - January 2006
NextGen Healthcare Information Systems April 2002 - December 2003
Quality Systems, Inc January 1997 - April 2002
Sitel 1995 - December 1996
Dental Health Associates of Madison, Ltd. August 1987 - 1995
Skills
Requirements Analysis, Business Analysis, Process Improvement, HTML, Project Management, Healthcare Information..., Practice Management, Analysis, EDI, Healthcare, Change Management, EHR, Software Documentation, EMR, Software Implementation
Education
University of Iowa 1978 — 1982
Bachelor of Business Administration (B.B.A.), Finance, General
University of Northern Iowa 1977 — 1978
Antonio Coppola Antonio Coppola's Sitel Experience 2002 - 2003
Job Founder and Former Team Leader, Kloof Theological Centre
Industry Education Management
Experience
St. Agnes Anglican Church January 2005 - December 2013
University of KwaZulu-Natal January 2004 - December 2004
Sitel 2002 - 2003
Skills
Theology, Teaching, Public Speaking, Preaching, Non-profits, Pastoral Care, Volunteer Management, Research, Christian Ministry, Leadership Development, Italian translation, Communication, Young Adults Ministry, Writing, Workshop Facilitation, Community Outreach, Community Development, History, Nonprofits
Education
Westminster Seminary California 2014 — 2017
Master's of Divinity (M.Div), Theological and Ministerial Studies
University of KwaZulu-Natal 2004 — 2005
Bachelor of Arts (Honours), History
University of Natal 2001 — 2003
Bachelor of Arts, History, Politics, Languages
St. Agnes Anglican Church January 2005 - December 2013
University of KwaZulu-Natal January 2004 - December 2004
Sitel 2002 - 2003
Skills
Theology, Teaching, Public Speaking, Preaching, Non-profits, Pastoral Care, Volunteer Management, Research, Christian Ministry, Leadership Development, Italian translation, Communication, Young Adults Ministry, Writing, Workshop Facilitation, Community Outreach, Community Development, History, Nonprofits
Education
Westminster Seminary California 2014 — 2017
Master's of Divinity (M.Div), Theological and Ministerial Studies
University of KwaZulu-Natal 2004 — 2005
Bachelor of Arts (Honours), History
University of Natal 2001 — 2003
Bachelor of Arts, History, Politics, Languages
Masheka Awari Masheka Awari's Sitel Experience February 2015 - February 2015
Job Community Wellness Advocate
Industry Health, Wellness and Fitness
Experience
Self - Employed/ That Wellness Girl June 2010 - Present
Sitel February 2015 - February 2015
Sitel January 2015 - February 2015
Sitel December 2014 - January 2015
Fauquier County Public Schools October 2010 - May 2012
Total Health Care, Inc February 2009 - May 2010
Teens In Action October 2004 - May 2009
American Heart Association January 2006 - April 2006
Johns Hopkins School of Medicine July 2000 - August 2004
Skills
Wellness, Nutrition, Fitness, Personal Training, Holistic Health, Treatment, Meditation, Wellbeing, Stress, Yoga, Healing, Adults, Health Insurance, Nonprofits, Community Outreach, Customer Service, Leadership, Training, Health Education, Leadership Development, Public Speaking, Teaching, Social Media, Program Development, Research, Small Business, Social Networking, Team Building, Mentoring, Marketing, Healthcare, Lifestyle
Education
University of Maryland Baltimore County 2004 — 2006
Bachelor of Arts (B.A.), Interdisciplinary Studies- Women's Health and Wellness
Self - Employed/ That Wellness Girl June 2010 - Present
Sitel February 2015 - February 2015
Sitel January 2015 - February 2015
Sitel December 2014 - January 2015
Fauquier County Public Schools October 2010 - May 2012
Total Health Care, Inc February 2009 - May 2010
Teens In Action October 2004 - May 2009
American Heart Association January 2006 - April 2006
Johns Hopkins School of Medicine July 2000 - August 2004
Skills
Wellness, Nutrition, Fitness, Personal Training, Holistic Health, Treatment, Meditation, Wellbeing, Stress, Yoga, Healing, Adults, Health Insurance, Nonprofits, Community Outreach, Customer Service, Leadership, Training, Health Education, Leadership Development, Public Speaking, Teaching, Social Media, Program Development, Research, Small Business, Social Networking, Team Building, Mentoring, Marketing, Healthcare, Lifestyle
Education
University of Maryland Baltimore County 2004 — 2006
Bachelor of Arts (B.A.), Interdisciplinary Studies- Women's Health and Wellness
Leon Swan Leon Swan's Sitel Experience 1995 - 1996
Job Sr EAI Analyst at Alliant Energy
Industry Utilities
Experience
Alliant Energy July 2014 - Present
Veolia Environmental Services North America Corp. January 2012 - July 2014
Veolia Environmental Services North America Corp. December 2009 - January 2012
Johnson Controls 1998 - 2009
First Data Solutions 1996 - 1998
Sitel 1995 - 1996
United States Air Force 1982 - 1995
Skills
PeopleSoft, Oracle SOA Suite, Unix Shell Scripting, SQL, Access, Software Development, Integration, Process Improvement, SDLC, Project Management, Management, Databases, Oracle, Program Management, ERP, Visio, PL/SQL, Data Center, CRM, SharePoint, Unix, Business Analysis, Vendor Management
Education
University of Nebraska at Omaha
MBA
University of Minnesota-Twin Cities 1977 — 1981
BS, Computer Science
SIM RLF
Alliant Energy July 2014 - Present
Veolia Environmental Services North America Corp. January 2012 - July 2014
Veolia Environmental Services North America Corp. December 2009 - January 2012
Johnson Controls 1998 - 2009
First Data Solutions 1996 - 1998
Sitel 1995 - 1996
United States Air Force 1982 - 1995
Skills
PeopleSoft, Oracle SOA Suite, Unix Shell Scripting, SQL, Access, Software Development, Integration, Process Improvement, SDLC, Project Management, Management, Databases, Oracle, Program Management, ERP, Visio, PL/SQL, Data Center, CRM, SharePoint, Unix, Business Analysis, Vendor Management
Education
University of Nebraska at Omaha
MBA
University of Minnesota-Twin Cities 1977 — 1981
BS, Computer Science
SIM RLF
Darin Ellis Darin Ellis's Sitel Experience January 1990 - January 1996
Job Claims Manager at Blue Cross and Blue Shield of Nebraska
Industry Insurance
Experience
Blue Cross and Blue Shield of Nebraska March 2007 - Present
Ancillary Care Management January 2006 - March 2007
Mutual of Omaha January 2002 - January 2006
Reese Brothers, Inc January 1999 - September 2001
Mission 1 Marketing January 1998 - January 1999
Memberworks, Inc January 1996 - October 1998
Sitel January 1990 - January 1996
Skills
Customer Service, Health Insurance, Insurance, Microsoft Office, Medicare, Microsoft Excel, HIPAA, Microsoft Word, PowerPoint, English, Leadership, Vendor Management, Requirements Gathering, Data Entry, Management, Outlook, Access, Analysis, Software Documentation, Healthcare, Process Improvement, Team Building, Business Analysis, Employee Benefits, Claim
Education
University of Nebraska at Omaha
Business Administration and Management, General
Blue Cross and Blue Shield of Nebraska March 2007 - Present
Ancillary Care Management January 2006 - March 2007
Mutual of Omaha January 2002 - January 2006
Reese Brothers, Inc January 1999 - September 2001
Mission 1 Marketing January 1998 - January 1999
Memberworks, Inc January 1996 - October 1998
Sitel January 1990 - January 1996
Skills
Customer Service, Health Insurance, Insurance, Microsoft Office, Medicare, Microsoft Excel, HIPAA, Microsoft Word, PowerPoint, English, Leadership, Vendor Management, Requirements Gathering, Data Entry, Management, Outlook, Access, Analysis, Software Documentation, Healthcare, Process Improvement, Team Building, Business Analysis, Employee Benefits, Claim
Education
University of Nebraska at Omaha
Business Administration and Management, General
Ilia Todorov Ilia Todorov's Sitel Experience November 2006 - May 2007
Job Official Representative in Bulgaria at Koelnmesse GmbH
Industry Events Services
Experience
Koelnmesse GmbH May 2013 - Present
Deutsch-Bulgarische Industrie- und Handelskammer (AHK Bulgarien) May 2013 - Present
Unit Total Real ltd. October 2011 - April 2013
Balkan Star Retail ltd. May 2007 - September 2011
Sitel November 2006 - May 2007
Skills
Customer Satisfaction, Sales Management, Sales, Account Management, Customer Retention, Customer Service, Team Management, Sales Operations, CRM, Call Centers, Negotiation, B2B, Retail, Product Development
Education
University of Münster 1997 — 2005
Mastrer, Politics International Relations
Foreign Language School Plovdiv 1990 — 1995
German Language, German Language and Literature
Koelnmesse GmbH May 2013 - Present
Deutsch-Bulgarische Industrie- und Handelskammer (AHK Bulgarien) May 2013 - Present
Unit Total Real ltd. October 2011 - April 2013
Balkan Star Retail ltd. May 2007 - September 2011
Sitel November 2006 - May 2007
Skills
Customer Satisfaction, Sales Management, Sales, Account Management, Customer Retention, Customer Service, Team Management, Sales Operations, CRM, Call Centers, Negotiation, B2B, Retail, Product Development
Education
University of Münster 1997 — 2005
Mastrer, Politics International Relations
Foreign Language School Plovdiv 1990 — 1995
German Language, German Language and Literature
Jon Wynn Jon Wynn's Sitel Experience July 2001 - January 2005
Job Manager of Corporate Recruiting at Wiley Global Education Solutions
Industry Education Management
Experience
Wiley Education Solutions September 2014 - Present
Deltak February 2009 - Present
Global Travel International July 2007 - January 2009
TRC Staffing Services December 2005 - July 2007
Broadband National February 2005 - December 2005
Sitel July 2001 - January 2005
Sprint PCS 1999 - 2001
Skills
Recruiting, Training, Sales, Leadership, Call Center, Quality Control, Customer Service, Management, Customer Satisfaction, Customer Retention, Employee Relations, Account Management, Salesforce.com, SDLC, Temporary Placement, Coaching, Employee Benefits, Team Building, Organizational..., Sales Management, Applicant Tracking..., Sourcing, Call Centers, Technical Recruiting, Cold Calling, Employee Training, Staff Development, Interviews, CRM, Social Networking, College Recruiting, Leadership Development, Hiring, Career Counseling, Team Leadership, Sales Process, Time Management, Human Resources, Process Improvement, Business Development, Career Development, Networking, Strategic Planning, Talent Acquisition, Resume Writing, Performance Management, Onboarding, Marketing, Public Speaking, Talent Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
University of Florida 1994 — 1996
Biology, General
Wiley Education Solutions September 2014 - Present
Deltak February 2009 - Present
Global Travel International July 2007 - January 2009
TRC Staffing Services December 2005 - July 2007
Broadband National February 2005 - December 2005
Sitel July 2001 - January 2005
Sprint PCS 1999 - 2001
Skills
Recruiting, Training, Sales, Leadership, Call Center, Quality Control, Customer Service, Management, Customer Satisfaction, Customer Retention, Employee Relations, Account Management, Salesforce.com, SDLC, Temporary Placement, Coaching, Employee Benefits, Team Building, Organizational..., Sales Management, Applicant Tracking..., Sourcing, Call Centers, Technical Recruiting, Cold Calling, Employee Training, Staff Development, Interviews, CRM, Social Networking, College Recruiting, Leadership Development, Hiring, Career Counseling, Team Leadership, Sales Process, Time Management, Human Resources, Process Improvement, Business Development, Career Development, Networking, Strategic Planning, Talent Acquisition, Resume Writing, Performance Management, Onboarding, Marketing, Public Speaking, Talent Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
University of Florida 1994 — 1996
Biology, General
Rifat Aktimur Rifat Aktimur's Sitel Experience 1990 - 1993
Job Owner at MARS Shipping Solutions dba Unishippers Global Logistics
Industry Package/Freight Delivery
Experience
MARS Shipping Solutions dba Unishippers Global Logistics, LLC January 2012 - Present
Premier Marketing, LLC January 1995 - June 2006
Dakotah Direct October 2003 - January 2005
Sitel 1990 - 1993
Education
University of Nebraska at Omaha 1982 — 1989
Business, Marketing Management, Bachelor of Science
MARS Shipping Solutions dba Unishippers Global Logistics, LLC January 2012 - Present
Premier Marketing, LLC January 1995 - June 2006
Dakotah Direct October 2003 - January 2005
Sitel 1990 - 1993
Education
University of Nebraska at Omaha 1982 — 1989
Business, Marketing Management, Bachelor of Science
Paul Pluhacek Paul Pluhacek's Sitel Experience February 1997 - March 2000
Job Sr. Director Workforce Management at Ebay
Industry Outsourcing/Offshoring
Experience
eBay Inc April 2012 - Present
Staples April 2010 - April 2012
Personal Performance Institute, LLC April 2007 - April 2010
Convergys March 2000 - April 2007
SITEL February 1997 - March 2000
SITEL September 1995 - February 1997
Omaha Fixture International October 1993 - September 1995
West Corporation January 1990 - October 1993
West Corporation February 1987 - January 1990
WATS Marketing January 1985 - February 1987
Education
University of Denver 1982 — 1986
Business Administration
Mount Michael Benedictine 1978 — 1982
eBay Inc April 2012 - Present
Staples April 2010 - April 2012
Personal Performance Institute, LLC April 2007 - April 2010
Convergys March 2000 - April 2007
SITEL February 1997 - March 2000
SITEL September 1995 - February 1997
Omaha Fixture International October 1993 - September 1995
West Corporation January 1990 - October 1993
West Corporation February 1987 - January 1990
WATS Marketing January 1985 - February 1987
Education
University of Denver 1982 — 1986
Business Administration
Mount Michael Benedictine 1978 — 1982
Dave Cawthorn's Sitel Experience 1996 - 2007
Job Pharm.D.
Industry Pharmaceuticals
Experience
University of Nebraska Medical Center 2011 - 2015
Sitel 1996 - 2007
Mutual of Omaha (Omaha Property and Casualty) 1997 - 1999
Physicians Mutual 1992 - 1996
US Army 1984 - 1988
Skills
Leadership, Training, Sales, Forecasting, Pharmacy, Healthcare, Management, Research, Clinical Research, Marketing
Education
University of Nebraska Medical Center 2011 — 2015
Doctor of Pharmacy (Pharm.D.)
University of Nebraska at Omaha 1988 — 1992
BGS, History
University of Nebraska Medical Center 2011 - 2015
Sitel 1996 - 2007
Mutual of Omaha (Omaha Property and Casualty) 1997 - 1999
Physicians Mutual 1992 - 1996
US Army 1984 - 1988
Skills
Leadership, Training, Sales, Forecasting, Pharmacy, Healthcare, Management, Research, Clinical Research, Marketing
Education
University of Nebraska Medical Center 2011 — 2015
Doctor of Pharmacy (Pharm.D.)
University of Nebraska at Omaha 1988 — 1992
BGS, History
Carl Shimbo's Sitel Experience March 2002 - April 2006
Job
Industry Information Technology and Services
Experience
PwC Consulting March 2013 - Present
Avaya May 2006 - March 2013
Sitel March 2002 - April 2006
Cisco Systems 1998 - 2001
Alantec/Fore Systems 1994 - 1998
Ford Motor Company 1990 - 1994
Ford Credit - European Credit Operations 1988 - 1990
Ford Credit 1983 - 1988
Skills
Avaya, VoIP, IVR, Telephony, Unified Communications, CTI, Call Center, Vendor Management, Team Leadership, Telecommunications, Managed Services, IP, Cisco Technologies, Data Center, SIP, MPLS, Switches, LAN-WAN, WAN, Wireless, H.323, Security, Network Design, Routing, Network Architecture, Contact Centers, Cloud Computing, Disaster Recovery, QoS, TCP/IP, Ethernet, Video Conferencing, Networking, Call Centers, Integration, Network Security, VPN, Routers, Network Administration, Pre-sales, System Deployment, Virtualization
Education
University of Michigan-Dearborn 1974 — 1980
BS
PwC Consulting March 2013 - Present
Avaya May 2006 - March 2013
Sitel March 2002 - April 2006
Cisco Systems 1998 - 2001
Alantec/Fore Systems 1994 - 1998
Ford Motor Company 1990 - 1994
Ford Credit - European Credit Operations 1988 - 1990
Ford Credit 1983 - 1988
Skills
Avaya, VoIP, IVR, Telephony, Unified Communications, CTI, Call Center, Vendor Management, Team Leadership, Telecommunications, Managed Services, IP, Cisco Technologies, Data Center, SIP, MPLS, Switches, LAN-WAN, WAN, Wireless, H.323, Security, Network Design, Routing, Network Architecture, Contact Centers, Cloud Computing, Disaster Recovery, QoS, TCP/IP, Ethernet, Video Conferencing, Networking, Call Centers, Integration, Network Security, VPN, Routers, Network Administration, Pre-sales, System Deployment, Virtualization
Education
University of Michigan-Dearborn 1974 — 1980
BS
Jennifer Chichester's Sitel Experience June 2014 - April 2015
Job Experienced Sr. Global Marketing Visionary
Industry Marketing and Advertising
Experience
Self-Employed May 2015 - Present
Sitel June 2014 - April 2015
Sitel June 2011 - June 2014
Minuteman Press - Nashville November 2010 - June 2011
Marcom Synergy November 2010 - June 2011
AT&T Mobility November 2009 - October 2010
Affinion Group 2002 - 2009
FISI Madison (now Affinion Group) 2000 - 2002
Enterprise Rent-A-Car April 1998 - 2002
Skills
Marketing Strategy, Marketing Automation, Lead Generation, Project Management, Email Marketing, Direct Marketing, Events, Public Relations, Eloqua, Salesforce.com, Multi-channel Marketing, Account Management, Marketing Research, Digital Marketing, BPO, CMS, Corporate Website..., Inside Sales Management, Event Planning, Eloqua Master, Marketing and Sales..., Marketing Communications, Leadership, Integrated Marketing, Direct Mail, Strategic Partnerships, Sales, Marketing, Management, CRM, Program Management, Customer Satisfaction, Product Marketing, Demand Generation, Cross-functional Team..., Customer Retention, Sales Process, Customer Acquisition, Market Planning, Database Marketing, B2B Marketing, Marketing Management, Analytics, Web Marketing, Customer Experience, Inbound Marketing, Online Marketing, B2B, Social Media, Product Development
Education
University of Kentucky 1994 — 1998
Bachelor of Science (BS)
Self-Employed May 2015 - Present
Sitel June 2014 - April 2015
Sitel June 2011 - June 2014
Minuteman Press - Nashville November 2010 - June 2011
Marcom Synergy November 2010 - June 2011
AT&T Mobility November 2009 - October 2010
Affinion Group 2002 - 2009
FISI Madison (now Affinion Group) 2000 - 2002
Enterprise Rent-A-Car April 1998 - 2002
Skills
Marketing Strategy, Marketing Automation, Lead Generation, Project Management, Email Marketing, Direct Marketing, Events, Public Relations, Eloqua, Salesforce.com, Multi-channel Marketing, Account Management, Marketing Research, Digital Marketing, BPO, CMS, Corporate Website..., Inside Sales Management, Event Planning, Eloqua Master, Marketing and Sales..., Marketing Communications, Leadership, Integrated Marketing, Direct Mail, Strategic Partnerships, Sales, Marketing, Management, CRM, Program Management, Customer Satisfaction, Product Marketing, Demand Generation, Cross-functional Team..., Customer Retention, Sales Process, Customer Acquisition, Market Planning, Database Marketing, B2B Marketing, Marketing Management, Analytics, Web Marketing, Customer Experience, Inbound Marketing, Online Marketing, B2B, Social Media, Product Development
Education
University of Kentucky 1994 — 1998
Bachelor of Science (BS)
Anetra Stewart's Sitel Experience May 2005 - July 2011
Job Senior Financial Systems Analyst at Cummins Inc
Industry Accounting
Experience
Cummins Inc. June 2013 - Present
Cummins Inc March 2011 - Present
Sitel May 2005 - July 2011
Maritz 2000 - 2005
Mutual of Omaha 1995 - 1997
Skills
Oracle E-Business Suite, Oracle Applications, Process Improvement, Accounting, Oracle, Budgets, Business Analysis, General Ledger
Education
University of Missouri-Saint Louis 1999 — 2001
University of Nebraska-Lincoln 1993 — 1995
Cummins Inc. June 2013 - Present
Cummins Inc March 2011 - Present
Sitel May 2005 - July 2011
Maritz 2000 - 2005
Mutual of Omaha 1995 - 1997
Skills
Oracle E-Business Suite, Oracle Applications, Process Improvement, Accounting, Oracle, Budgets, Business Analysis, General Ledger
Education
University of Missouri-Saint Louis 1999 — 2001
University of Nebraska-Lincoln 1993 — 1995
Ralph Gendreau's Sitel Experience July 1996 - September 2007
Job Retired at none
Industry Financial Services
Experience
none Tax ProfessionalH&R BlockNovember 2009 - December 2014
ASC Information Technology January 2008 - October 2008
Sitel July 1996 - September 2007
Education
University of Nebraska at Omaha 1988 — 1991
BGS, Administration
none Tax ProfessionalH&R BlockNovember 2009 - December 2014
ASC Information Technology January 2008 - October 2008
Sitel July 1996 - September 2007
Education
University of Nebraska at Omaha 1988 — 1991
BGS, Administration
Holly Strach's Sitel Experience April 2006 - December 2006
Job Manager, Business Planning & Enablement at EPCOR
Industry Utilities
Experience
EPCOR April 2012 - Present
Direct Energy October 2010 - May 2012
OnStar January 2007 - October 2010
Sitel April 2006 - December 2006
Convergys 2000 - 2006
Skills
Call Center, Vendor Management, Service Delivery, Customer Retention, Operational Efficiency, Performance Improvement, Operations Management, Customer Experience, Outstanding Customer..., Call Centers, Customer Service, Leadership, Cross-functional Team..., Customer Satisfaction, CRM, Analysis, Forecasting, Business Process..., Management, Process Improvement, Change Management
Education
University of Alberta 1989 — 1994
Bachelor of Commerce
EPCOR April 2012 - Present
Direct Energy October 2010 - May 2012
OnStar January 2007 - October 2010
Sitel April 2006 - December 2006
Convergys 2000 - 2006
Skills
Call Center, Vendor Management, Service Delivery, Customer Retention, Operational Efficiency, Performance Improvement, Operations Management, Customer Experience, Outstanding Customer..., Call Centers, Customer Service, Leadership, Cross-functional Team..., Customer Satisfaction, CRM, Analysis, Forecasting, Business Process..., Management, Process Improvement, Change Management
Education
University of Alberta 1989 — 1994
Bachelor of Commerce
Helenoel Brodersen's Sitel Experience January 1997 - September 2000
Job Compliance Analyst at PayPal
Industry Information Technology and Services
Experience
PayPal, an eBay Company January 2004 - October 2008
Sitel January 1997 - September 2000
Education
University of Nebraska at Omaha 2000 — 2005
PayPal, an eBay Company January 2004 - October 2008
Sitel January 1997 - September 2000
Education
University of Nebraska at Omaha 2000 — 2005
Jason Lamacki's Sitel Experience August 2011 - April 2014
Job Sr. Director, Operations
Industry Outsourcing/Offshoring
Experience
STARTEK August 2015 - Present
Credit One Bank April 2014 - September 2015
Sitel August 2011 - April 2014
StarTek November 2009 - August 2011
Sitel November 2004 - October 2009
Skills
Training, Vendor Management, Workforce Management, Call Center, Management, Call Centers, Operations Management, BPO, Customer Experience, Outsourcing, Contact Centers, Coaching, Team Building, Transition Management, Call Center Development, Offshoring, Business Process..., Forecasting, Leadership, Process Improvement
Education
University of Illinois at Chicago 1997 — 2002
STARTEK August 2015 - Present
Credit One Bank April 2014 - September 2015
Sitel August 2011 - April 2014
StarTek November 2009 - August 2011
Sitel November 2004 - October 2009
Skills
Training, Vendor Management, Workforce Management, Call Center, Management, Call Centers, Operations Management, BPO, Customer Experience, Outsourcing, Contact Centers, Coaching, Team Building, Transition Management, Call Center Development, Offshoring, Business Process..., Forecasting, Leadership, Process Improvement
Education
University of Illinois at Chicago 1997 — 2002
Jeanne Johnson's Sitel Experience January 1994 - May 2007
Job Director of Operations and Business Development/Strategic Account Manager
Industry Textiles
Experience
Nebraska Business Solutions May 2012 - Present
PayPal Inc June 2007 - April 2012
SITEL January 1994 - May 2007
Tele-Trip Company, A Mutual of Omaha Company January 1992 - January 1994
Skills
Customer Experience, BPO, Contact Centers, Outsourcing, Workforce Management, Call Center, Service Delivery, Call Centers, CRM, Customer Retention, Offshoring, Inbound Marketing, Telemarketing, Call Center Development, Business Development, Customer Satisfaction, Process Improvement, Vendor Management, Sla, Performance Management, SaaS, Management, Lead Generation, Leadership, Account Management, Operations Management, Team Management, Team Leadership
Education
University of Nebraska at Omaha 1985 — 1989
Marketing
Gross Catholic High School
Nebraska Business Solutions May 2012 - Present
PayPal Inc June 2007 - April 2012
SITEL January 1994 - May 2007
Tele-Trip Company, A Mutual of Omaha Company January 1992 - January 1994
Skills
Customer Experience, BPO, Contact Centers, Outsourcing, Workforce Management, Call Center, Service Delivery, Call Centers, CRM, Customer Retention, Offshoring, Inbound Marketing, Telemarketing, Call Center Development, Business Development, Customer Satisfaction, Process Improvement, Vendor Management, Sla, Performance Management, SaaS, Management, Lead Generation, Leadership, Account Management, Operations Management, Team Management, Team Leadership
Education
University of Nebraska at Omaha 1985 — 1989
Marketing
Gross Catholic High School
Joe Casey's Sitel Experience 1998 - 2007
Job Circle Media is the place where Big Data meets Sports and Entertainment.
Industry Computer Software
Experience
Circle Media, Inc. April 2014 - Present
Working Solutions March 2013 - March 2014
WDS, A Xerox Company August 2010 - September 2012
AeQore LLC February 2007 - December 2009
Sitel 1998 - 2007
Skills
Call Centers, Customer Experience, Contact Centers, Workforce Management, Technical Support, Outsourcing, BPO, Telecommunications, Customer Satisfaction, Service Delivery, Vendor Management, CRM, Call Center Development, IVR, Operations Management, Process Improvement, Team Management, Account Management, Customer Service, Team Leadership, Management, Troubleshooting, Team Building, Call Center, ACD, B2B, Project Management, Mobile Devices, Leadership, Customer Retention, Training, Inbound Marketing, Sales, Solution Selling, SaaS, Cloud Computing, Lead Generation, Strategic Partnerships, Start-ups, Business Development, Strategy, Product Management, Managed Services, Salesforce.com, Networking
Education
University of Nebraska-Lincoln 1980 — 1984
Omaha Creighton Prep
Circle Media, Inc. April 2014 - Present
Working Solutions March 2013 - March 2014
WDS, A Xerox Company August 2010 - September 2012
AeQore LLC February 2007 - December 2009
Sitel 1998 - 2007
Skills
Call Centers, Customer Experience, Contact Centers, Workforce Management, Technical Support, Outsourcing, BPO, Telecommunications, Customer Satisfaction, Service Delivery, Vendor Management, CRM, Call Center Development, IVR, Operations Management, Process Improvement, Team Management, Account Management, Customer Service, Team Leadership, Management, Troubleshooting, Team Building, Call Center, ACD, B2B, Project Management, Mobile Devices, Leadership, Customer Retention, Training, Inbound Marketing, Sales, Solution Selling, SaaS, Cloud Computing, Lead Generation, Strategic Partnerships, Start-ups, Business Development, Strategy, Product Management, Managed Services, Salesforce.com, Networking
Education
University of Nebraska-Lincoln 1980 — 1984
Omaha Creighton Prep
J. Scott Nebel's Sitel Experience September 1998 - June 2000
Job Operations Manager at Alorica
Industry Program Development
Experience
West Corporation January 2011 - Present
Alorica January 2011 - Present
Self - Employed (Special Projects) May 1999 - Present
Family Video September 2008 - January 2011
Cox Communications 2006 - 2008
Blockbuster September 2005 - December 2007
PayPal May 2000 - May 2005
Sitel September 1998 - June 2000
North Sea Productions July 1994 - November 1997
UNO TV January 1994 - August 1995
Skills
Screenwriting, Writing, Art, Editing, Film, Customer Service, Television, Customer Satisfaction, Training, Management, Creative Writing
Education
University of Nebraska at Omaha 1994 — 1996
Creative Writing
West Corporation January 2011 - Present
Alorica January 2011 - Present
Self - Employed (Special Projects) May 1999 - Present
Family Video September 2008 - January 2011
Cox Communications 2006 - 2008
Blockbuster September 2005 - December 2007
PayPal May 2000 - May 2005
Sitel September 1998 - June 2000
North Sea Productions July 1994 - November 1997
UNO TV January 1994 - August 1995
Skills
Screenwriting, Writing, Art, Editing, Film, Customer Service, Television, Customer Satisfaction, Training, Management, Creative Writing
Education
University of Nebraska at Omaha 1994 — 1996
Creative Writing
Dalia Menon (Chetty)'s Sitel Experience March 2003 - December 2003
Job Operations Manager
Industry Outsourcing/Offshoring
Experience
IHSS Consortium October 2006 - July 2007
HSBC August 2005 - February 2006
Nipuna Services Limited 2003 - 2005
Sitel March 2003 - December 2003
Transworks Information Services Ltd 2000 - 2003
Education
University of Mumbai 1996 — 1999
B.E, Electronics
Sharon English High School
IHSS Consortium October 2006 - July 2007
HSBC August 2005 - February 2006
Nipuna Services Limited 2003 - 2005
Sitel March 2003 - December 2003
Transworks Information Services Ltd 2000 - 2003
Education
University of Mumbai 1996 — 1999
B.E, Electronics
Sharon English High School
Jason Lamacki's Sitel Experience November 2005 - Present
Job Learning Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Grail Interactive June 2008 - Present
Sitel November 2005 - Present
Sitel November 2005 - Present
Electronic Commerce Intl' May 2004 - October 2005
Education
University of Illinois at Chicago 1997 — 2002
Grail Interactive June 2008 - Present
Sitel November 2005 - Present
Sitel November 2005 - Present
Electronic Commerce Intl' May 2004 - October 2005
Education
University of Illinois at Chicago 1997 — 2002
Tyler Sanderson's Sitel Experience 2007 - 2010
Job Director Total Rewards, Blue Cross Blue Shield TN
Industry Consumer Services
Experience
Blue Cross Blue Shield of TN April 2011 - Present
Santa Rosa Consulting July 2010 - April 2011
Sitel 2007 - 2010
Asurion 2006 - 2007
Healthways 2001 - 2006
Gaylord Entertainment 2000 - 2002
Education
University of North Alabama 1981 — 1984
Bachelor of Science (BS), Social Work
University of Alabama in Huntsville
Masters, Human Resources
Blue Cross Blue Shield of TN April 2011 - Present
Santa Rosa Consulting July 2010 - April 2011
Sitel 2007 - 2010
Asurion 2006 - 2007
Healthways 2001 - 2006
Gaylord Entertainment 2000 - 2002
Education
University of North Alabama 1981 — 1984
Bachelor of Science (BS), Social Work
University of Alabama in Huntsville
Masters, Human Resources
Laurie Foley's Sitel Experience 1989 - 2009
Job Payflex Systems USA, Inc
Industry Outsourcing/Offshoring
Experience
Payflex December 2014 - Present
Sitel co December 1988 - December 2014
Sitel 1989 - 2009
Skills
CRM, Call Centers, Vendor Management, Outsourcing, Customer Retention, BPO, Account Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Management, Operations Management, Leadership, Project Management, Lead Generation, Service Delivery, Team Leadership
Education
University of Nebraska at Omaha 1983 — 1987
Payflex December 2014 - Present
Sitel co December 1988 - December 2014
Sitel 1989 - 2009
Skills
CRM, Call Centers, Vendor Management, Outsourcing, Customer Retention, BPO, Account Management, Customer Experience, Team Management, Process Improvement, Customer Satisfaction, Management, Operations Management, Leadership, Project Management, Lead Generation, Service Delivery, Team Leadership
Education
University of Nebraska at Omaha 1983 — 1987
Rob Mullin's Sitel Experience August 1997 - December 2000
Job VP, Business Development at ePerformax Contact Centers
Industry Outsourcing/Offshoring
Experience
ePerformax Contact Centers August 2001 - Present
SITEL August 1997 - December 2000
SITEL January 1995 - July 1997
Skills
Call Center, Contract Negotiation, BPO, Outsourcing, People Management, Program Management, Call Centers, Management, Account Management, CRM, Sales, Vendor Management, Training, Customer Experience, Business Development, Customer Satisfaction, Process Improvement
Education
University of Nebraska-Lincoln 1985 — 1989
Business
ePerformax Contact Centers August 2001 - Present
SITEL August 1997 - December 2000
SITEL January 1995 - July 1997
Skills
Call Center, Contract Negotiation, BPO, Outsourcing, People Management, Program Management, Call Centers, Management, Account Management, CRM, Sales, Vendor Management, Training, Customer Experience, Business Development, Customer Satisfaction, Process Improvement
Education
University of Nebraska-Lincoln 1985 — 1989
Business
Craig C. Calvin's Sitel Experience May 2006 - December 2007
Job Instructional Systems Designer II at C2 Technologies
Industry Professional Training & Coaching
Experience
C2 Technologies December 2014 - Present
SSM Health Care September 2014 - November 2014
APMEX Inc November 2012 - March 2014
APMEX Inc May 2011 - October 2012
Learning Systems International February 2008 - April 2011
Sitel May 2006 - December 2007
Sitel November 2004 - April 2006
The Hartford January 2003 - October 2004
DialAmerica Marketing June 2000 - October 2002
Skills
Curriculum Development, Team Building, Customer Service, Public Speaking, PowerPoint, Training, Instructor-led Training, Coaching, Organizational..., Strategic Planning, Project Management, Change Management, Human Resources, Employee Relations, Leadership Development, Management, Sales, Employee Training, Instructional Design, Leadership, Performance Management, Recruiting, Onboarding, Talent Management
Education
University of Central Oklahoma 1990 — 1995
Bachelor of Arts, Applied Liberal Arts, Creative Writing Emphasis
C2 Technologies December 2014 - Present
SSM Health Care September 2014 - November 2014
APMEX Inc November 2012 - March 2014
APMEX Inc May 2011 - October 2012
Learning Systems International February 2008 - April 2011
Sitel May 2006 - December 2007
Sitel November 2004 - April 2006
The Hartford January 2003 - October 2004
DialAmerica Marketing June 2000 - October 2002
Skills
Curriculum Development, Team Building, Customer Service, Public Speaking, PowerPoint, Training, Instructor-led Training, Coaching, Organizational..., Strategic Planning, Project Management, Change Management, Human Resources, Employee Relations, Leadership Development, Management, Sales, Employee Training, Instructional Design, Leadership, Performance Management, Recruiting, Onboarding, Talent Management
Education
University of Central Oklahoma 1990 — 1995
Bachelor of Arts, Applied Liberal Arts, Creative Writing Emphasis
Donna Gubbels's Sitel Experience January 1993 - March 1996
Job Software Analyst at West Corporation
Industry Information Technology and Services
Experience
West Corporation April 2013 - Present
TPG TeleManagement April 2010 - April 2013
GMAC Insurance / Universal Warranty Corporation August 2008 - December 2009
First Data Resources March 1996 - December 2007
First Data Corporation March 1996 - December 2007
Sitel January 1993 - March 1996
Skills
User Acceptance Testing, Program Management, Business Analysis, Analysis, Software Development, Vendor Management, Business Process, SDLC, Business Requirements, Requirements Gathering, Lotus Notes, Visio, COBOL
Education
University of Nebraska at Omaha 2001 — 2006
MS, MIS
University of Nebraska at Omaha 1985 — 1991
BSBA, MIS
West Corporation April 2013 - Present
TPG TeleManagement April 2010 - April 2013
GMAC Insurance / Universal Warranty Corporation August 2008 - December 2009
First Data Resources March 1996 - December 2007
First Data Corporation March 1996 - December 2007
Sitel January 1993 - March 1996
Skills
User Acceptance Testing, Program Management, Business Analysis, Analysis, Software Development, Vendor Management, Business Process, SDLC, Business Requirements, Requirements Gathering, Lotus Notes, Visio, COBOL
Education
University of Nebraska at Omaha 2001 — 2006
MS, MIS
University of Nebraska at Omaha 1985 — 1991
BSBA, MIS
Bill Miklas's Sitel Experience 2006 - 2007
Job Operations Officer at First National Bank of Omaha
Industry Banking
Experience
First National Bank of Omaha May 2007 - Present
Sitel 2006 - 2007
infoUSA 2003 - 2005
Sitel 1992 - 2003
ITI Marketing 1986 - 1992
Baker's Supermarket April 1978 - June 1986
Skills
Call Center, Direct Marketing, Customer Experience, Vendor Management, Customer Relations, Lead Generation, Account Management, Process Improvement, Customer Satisfaction, Leadership, Telemarketing, Customer Retention, Team Building, Sales, Customer Service, Outsourcing, Team Management, Workforce Management, Salesforce.com, Team Leadership, Business Development, B2B, CRM, BPO, Sales Management, Direct Sales, Management, Operations Management, Customer Acquisition, Banking, Call Centers, Sales Process, Relationship Management, Credit Cards, Strategy, Financial Services, Executive Management, Cross-functional Team..., New Business Development, Strategic Planning, Telecommunications, Strategic Partnerships, Product Management, Risk Management, Analytics, Performance Management, Business Analysis, Training, Business Process..., Sales Operations
Education
University of Nebraska at Omaha 1980 — 1986
Bachelor of Science, Communications, Marketing
Creighton Prep High School
First National Bank of Omaha May 2007 - Present
Sitel 2006 - 2007
infoUSA 2003 - 2005
Sitel 1992 - 2003
ITI Marketing 1986 - 1992
Baker's Supermarket April 1978 - June 1986
Skills
Call Center, Direct Marketing, Customer Experience, Vendor Management, Customer Relations, Lead Generation, Account Management, Process Improvement, Customer Satisfaction, Leadership, Telemarketing, Customer Retention, Team Building, Sales, Customer Service, Outsourcing, Team Management, Workforce Management, Salesforce.com, Team Leadership, Business Development, B2B, CRM, BPO, Sales Management, Direct Sales, Management, Operations Management, Customer Acquisition, Banking, Call Centers, Sales Process, Relationship Management, Credit Cards, Strategy, Financial Services, Executive Management, Cross-functional Team..., New Business Development, Strategic Planning, Telecommunications, Strategic Partnerships, Product Management, Risk Management, Analytics, Performance Management, Business Analysis, Training, Business Process..., Sales Operations
Education
University of Nebraska at Omaha 1980 — 1986
Bachelor of Science, Communications, Marketing
Creighton Prep High School
Jean (Mandin) Ford, CBP, PHR, SHRM-CP's Sitel Experience January 1995 - November 1996
Job Benefits Database Administrator at BH Media Group
Industry Newspapers
Experience
BH Media Group March 2014 - Present
SilverStone Group December 2012 - March 2014
Infogroup May 2003 - February 2011
Affinitas December 2000 - November 2002
West Corporation April 2000 - January 2001
Telenational Marketing November 1996 - April 2000
Sitel January 1995 - November 1996
Skills
Employee Benefits, HRIS, Employee Relations, Auditing, Benefits Administration, Personnel Management, FMLA, Payroll, Human Resources, Training, Recruiting, Onboarding, Leadership, Talent Management, Deferred Compensation, Management, Succession Planning, Talent Acquisition, Applicant Tracking..., Team Building, HR Policies, Mergers & Acquisitions, Leadership Development, 401k, Employee Engagement, COBRA, Performance Management, Insurance, Interviews, Employment Law, Policy, New Hire Orientations, Job Descriptions, Organizational..., Administration, Workforce Planning, Employee Handbooks, PeopleSoft, Employee Training, Compensation & Benefit, Hiring, Job Analysis, Compensation & Benefits
Education
University of Nebraska at Kearney 1990 — 1994
BH Media Group March 2014 - Present
SilverStone Group December 2012 - March 2014
Infogroup May 2003 - February 2011
Affinitas December 2000 - November 2002
West Corporation April 2000 - January 2001
Telenational Marketing November 1996 - April 2000
Sitel January 1995 - November 1996
Skills
Employee Benefits, HRIS, Employee Relations, Auditing, Benefits Administration, Personnel Management, FMLA, Payroll, Human Resources, Training, Recruiting, Onboarding, Leadership, Talent Management, Deferred Compensation, Management, Succession Planning, Talent Acquisition, Applicant Tracking..., Team Building, HR Policies, Mergers & Acquisitions, Leadership Development, 401k, Employee Engagement, COBRA, Performance Management, Insurance, Interviews, Employment Law, Policy, New Hire Orientations, Job Descriptions, Organizational..., Administration, Workforce Planning, Employee Handbooks, PeopleSoft, Employee Training, Compensation & Benefit, Hiring, Job Analysis, Compensation & Benefits
Education
University of Nebraska at Kearney 1990 — 1994
Randy Rasmussen's Sitel Experience 1997 - 1998
Job Vice President Service Delivery at Fiserv EFT
Industry Financial Services
Experience
Fiserv EFT March 2010 - Present
First Data Corporation 1998 - 2009
Sitel 1997 - 1998
iSECUREtrac 1996 - 1997
Skills
Debit Cards, ATM networks, Electronic Payments, Payment Systems, Mergers, Software Development, Card Processing (Debit..., SDLC, Process Improvement, Executive Management, Multi-site Management, Credit Cards, Vendor Management, Payments, Transaction Processing, Payment Card Processing, Leadership, Management, Strategy, Product Management, Business Analysis, Integration, Enterprise Software, Telecommunications, Financial Services, Outsourcing, Data Center, IT Strategy, Project Portfolio..., PMO, Service Delivery, Banking, PCI DSS, Requirements Gathering, Cards, Disaster Recovery, Mobile Payments, ACH
Education
University of Nebraska at Kearney 1980 — 1985
Bachelor of Science (B.S.), Computer Science
Fiserv EFT March 2010 - Present
First Data Corporation 1998 - 2009
Sitel 1997 - 1998
iSECUREtrac 1996 - 1997
Skills
Debit Cards, ATM networks, Electronic Payments, Payment Systems, Mergers, Software Development, Card Processing (Debit..., SDLC, Process Improvement, Executive Management, Multi-site Management, Credit Cards, Vendor Management, Payments, Transaction Processing, Payment Card Processing, Leadership, Management, Strategy, Product Management, Business Analysis, Integration, Enterprise Software, Telecommunications, Financial Services, Outsourcing, Data Center, IT Strategy, Project Portfolio..., PMO, Service Delivery, Banking, PCI DSS, Requirements Gathering, Cards, Disaster Recovery, Mobile Payments, ACH
Education
University of Nebraska at Kearney 1980 — 1985
Bachelor of Science (B.S.), Computer Science
Erlin Rego CSSBB ASQ's Sitel Experience 2000 - 2002
Job Assistant Vice President
Industry Banking
Experience
Wells Fargo Home Mortgage May 2013 - Present
ROI Institute, Inc April 2013 - May 2013
WNS February 2008 - June 2012
WNS Global Services February 2008 - November 2008
Sutherland Global Services October 2005 - December 2007
Sutherland Global Services September 2003 - October 2005
Sutherland Global Services June 2002 - August 2003
Sitel 2000 - 2002
Skills
BPO, Transition Management, Service Delivery, Service Level Agreements, Process Excellence, Six Sigma, Business Statistics, Return on Investment..., Quality Management, Vendor Management, Outsourcing, Leadership, Team Management, Process Management, Business Process..., Call Centers, Management, SLA
Education
Indian Institue of Management
Master of Business Administration (M.B.A.), TQM - Total Quality Management & HR Human Resources
University of Mumbai
Bachelor in Computer Applications, Computer Science
Wells Fargo Home Mortgage May 2013 - Present
ROI Institute, Inc April 2013 - May 2013
WNS February 2008 - June 2012
WNS Global Services February 2008 - November 2008
Sutherland Global Services October 2005 - December 2007
Sutherland Global Services September 2003 - October 2005
Sutherland Global Services June 2002 - August 2003
Sitel 2000 - 2002
Skills
BPO, Transition Management, Service Delivery, Service Level Agreements, Process Excellence, Six Sigma, Business Statistics, Return on Investment..., Quality Management, Vendor Management, Outsourcing, Leadership, Team Management, Process Management, Business Process..., Call Centers, Management, SLA
Education
Indian Institue of Management
Master of Business Administration (M.B.A.), TQM - Total Quality Management & HR Human Resources
University of Mumbai
Bachelor in Computer Applications, Computer Science
Cory Mase's Sitel Experience 1996 - 2000
Job Licensing Manager at Preferred Marketing Associates
Industry Insurance
Experience
Preferred Marketing Associates March 2008 - Present
APAC Customer Services August 2000 - March 2008
Sitel 1996 - 2000
Education
University of Iowa 1993 — 1995
Preferred Marketing Associates March 2008 - Present
APAC Customer Services August 2000 - March 2008
Sitel 1996 - 2000
Education
University of Iowa 1993 — 1995
Alesia Fowler - Smallwood's Sitel Experience August 1998 - April 2001
Job Manager of the Relationship Call Center
Industry Telecommunications
Experience
AB&C Group November 2002 - Present
Sitel August 1998 - April 2001
ICT Group July 1990 - August 1998
Skills
Customer Service, Strategic Planning, Operations Management, Inbound Marketing, Call Center, Program Management, Start-ups, Leadership, Customer Satisfaction, Quality Assurance, Training, BPO, Management, Customer Retention, Workforce Management, Customer Experience, Account Management, Project Management, Sales, Call Centers, Human Resources, Contact Centers, Vendor Management, Call Center Development, Employee Training, Lead Generation, Process Improvement, Telemarketing, Talent Management, Team Building, P&L Management, Budgets, CRM
Education
University of Central Missouri
Business and Marketing
AB&C Group November 2002 - Present
Sitel August 1998 - April 2001
ICT Group July 1990 - August 1998
Skills
Customer Service, Strategic Planning, Operations Management, Inbound Marketing, Call Center, Program Management, Start-ups, Leadership, Customer Satisfaction, Quality Assurance, Training, BPO, Management, Customer Retention, Workforce Management, Customer Experience, Account Management, Project Management, Sales, Call Centers, Human Resources, Contact Centers, Vendor Management, Call Center Development, Employee Training, Lead Generation, Process Improvement, Telemarketing, Talent Management, Team Building, P&L Management, Budgets, CRM
Education
University of Central Missouri
Business and Marketing
Sidharth Chiravarambath's Sitel Experience February 2002 - July 2003
Job Senior Engineer Development/Research at Caterpillar Inc.
Industry Mechanical or Industrial Engineering
Experience
Caterpillar Inc. June 2015 - Present
Caterpillar Inc. (ACCS) July 2012 - June 2015
Daimler Trucks North America (T-Systems, Mavensoft Technologies) March 2012 - June 2012
University of Minnesota May 2006 - April 2012
University of Minnesota Medical Center, Fairview October 2003 - December 2011
University of Minnesota January 2007 - June 2008
Sitel February 2002 - July 2003
Skills
Matlab, Abaqus, Finite Element Analysis, Python, Hypermesh, CFD, Fortran, Heat Transfer, Thermal Analysis, Tecplot, LaTeX, High Performance..., Linux, Design of Experiments, Biomechanics, Simulations
Education
University of Minnesota-Twin Cities 2006 — 2012
Doctor of Philosophy (Ph.D.), Aerospace Engineering & Mechanics
University of Minnesota-Twin Cities 2003 — 2006
MS, Aerospace Engineering & Mechanics
University of Mumbai 1997 — 2001
BE, Mechanical Engineering
Caterpillar Inc. June 2015 - Present
Caterpillar Inc. (ACCS) July 2012 - June 2015
Daimler Trucks North America (T-Systems, Mavensoft Technologies) March 2012 - June 2012
University of Minnesota May 2006 - April 2012
University of Minnesota Medical Center, Fairview October 2003 - December 2011
University of Minnesota January 2007 - June 2008
Sitel February 2002 - July 2003
Skills
Matlab, Abaqus, Finite Element Analysis, Python, Hypermesh, CFD, Fortran, Heat Transfer, Thermal Analysis, Tecplot, LaTeX, High Performance..., Linux, Design of Experiments, Biomechanics, Simulations
Education
University of Minnesota-Twin Cities 2006 — 2012
Doctor of Philosophy (Ph.D.), Aerospace Engineering & Mechanics
University of Minnesota-Twin Cities 2003 — 2006
MS, Aerospace Engineering & Mechanics
University of Mumbai 1997 — 2001
BE, Mechanical Engineering
Thane Hafterson's Sitel Experience November 1995 - March 1999
Job Enterprise Architect at Promega
Industry Information Technology and Services
Experience
Promega March 1999 - Present
Sitel November 1995 - March 1999
Software Etc June 1992 - November 1995
Skills
ASP.NET, .NET, WCF, C#, XML, UML, OOP, Software Development, Programming, Web Applications
Education
University of Minnesota Duluth 1986 — 1992
BBA, Management Information Systems, Computer Science
Promega March 1999 - Present
Sitel November 1995 - March 1999
Software Etc June 1992 - November 1995
Skills
ASP.NET, .NET, WCF, C#, XML, UML, OOP, Software Development, Programming, Web Applications
Education
University of Minnesota Duluth 1986 — 1992
BBA, Management Information Systems, Computer Science
Wes Stephenson's Sitel Experience September 1990 - June 2008
Job Telecommunications Engineer
Industry Telecommunications
Experience
Valmont Industries July 2014 - September 2015
Shopko January 2013 - June 2014
Pamida August 2008 - December 2012
Sitel September 1990 - June 2008
Education
University of Nebraska at Omaha 1984 — 1991
BSBA, Busniess Management
Valmont Industries July 2014 - September 2015
Shopko January 2013 - June 2014
Pamida August 2008 - December 2012
Sitel September 1990 - June 2008
Education
University of Nebraska at Omaha 1984 — 1991
BSBA, Busniess Management
Elaine Langel's Sitel Experience 2000 - 2007
Job Board Resource and Compliance Administrator at Blue Cross and Blue Shield of Nebraska
Industry Computer Software
Experience
Blue Cross and Blue Shield of Nebraska November 2009 - Present
ACI WORLDWIDE, INC. (Elkhorn, Nebraska) July 2007 - November 2009
SITEL CORPORATION (Omaha, Nebraska) September 2000 - March 2007
SITEL 2000 - 2007
TENASKA, INC. (Omaha, Nebraska) November 1997 - September 2000
Skills
Process Improvement, Software Documentation, Vendor Management, Troubleshooting, Budgets, Project Management, Business Analysis, Human Resources, Team Leadership, Team Building, Business Development, Insurance, Management, Outsourcing, Call Centers, Performance Management, Training, Leadership, Executive Management, Change Management, Business Process..., Employee Benefits, Employee Relations, Analysis, Program Management, Risk Management, Customer Satisfaction, Account Management, Operations Management, CRM
Education
University of Nebraska - Lincoln
Blue Cross and Blue Shield of Nebraska November 2009 - Present
ACI WORLDWIDE, INC. (Elkhorn, Nebraska) July 2007 - November 2009
SITEL CORPORATION (Omaha, Nebraska) September 2000 - March 2007
SITEL 2000 - 2007
TENASKA, INC. (Omaha, Nebraska) November 1997 - September 2000
Skills
Process Improvement, Software Documentation, Vendor Management, Troubleshooting, Budgets, Project Management, Business Analysis, Human Resources, Team Leadership, Team Building, Business Development, Insurance, Management, Outsourcing, Call Centers, Performance Management, Training, Leadership, Executive Management, Change Management, Business Process..., Employee Benefits, Employee Relations, Analysis, Program Management, Risk Management, Customer Satisfaction, Account Management, Operations Management, CRM
Education
University of Nebraska - Lincoln
Fahad Bijle's Sitel Experience June 2004 - May 2005
Job Manager, Business Intelligence & Analytics at MCW Medical College Physicians
Industry Hospital & Health Care
Experience
Medical College Physicans, Medical College of Wisconsin November 2014 - Present
Entertainment Partners January 2012 - November 2014
ESPN May 2011 - January 2012
AOL May 2010 - December 2010
Agilent Technologies May 2009 - July 2009
Wipro Technologies February 2008 - August 2008
KPIT January 2006 - January 2008
Sitel June 2004 - May 2005
Skills
Business Intelligence..., Analytics, Data Warehouse..., Scrum, Data Modeling, Programming, Data Analysis, Agile Methodologies, Requirements Analysis, Logical Data Modeling, Software Project..., Business Objects, Datastage, Tableau, QlikView, Business Intelligence, Physical Data Modeling, Integration, Software Development, Unix, Testing, Informatica, R programming, Data Visualization, Business Analysis, Management, Agile Project Management, Microsoft SQL Server, SQL, Data Warehousing, ETL, Oracle
Education
Youngstown State University 2008 — 2011
Master of Computing and Information Systems
University of Mumbai 2000 — 2004
Bachelor of Engineering (B.E.)
Medical College Physicans, Medical College of Wisconsin November 2014 - Present
Entertainment Partners January 2012 - November 2014
ESPN May 2011 - January 2012
AOL May 2010 - December 2010
Agilent Technologies May 2009 - July 2009
Wipro Technologies February 2008 - August 2008
KPIT January 2006 - January 2008
Sitel June 2004 - May 2005
Skills
Business Intelligence..., Analytics, Data Warehouse..., Scrum, Data Modeling, Programming, Data Analysis, Agile Methodologies, Requirements Analysis, Logical Data Modeling, Software Project..., Business Objects, Datastage, Tableau, QlikView, Business Intelligence, Physical Data Modeling, Integration, Software Development, Unix, Testing, Informatica, R programming, Data Visualization, Business Analysis, Management, Agile Project Management, Microsoft SQL Server, SQL, Data Warehousing, ETL, Oracle
Education
Youngstown State University 2008 — 2011
Master of Computing and Information Systems
University of Mumbai 2000 — 2004
Bachelor of Engineering (B.E.)
Priya Pakhanavar's Sitel Experience 2004 - December 2006
Job Manager, Quality Assurance at Insperity
Industry Information Technology and Services
Experience
Insperity April 2015 - Present
Insperity April 2014 - April 2015
Insperity September 2012 - April 2014
DIcentral January 2009 - September 2012
Intercultural and International Student Services January 2008 - December 2008
Patni Computers February 2007 - December 2007
iEmployee 2007 - 2007
Sitel 2004 - December 2006
Skills
Microsoft SQL Server, ASP.NET, C#, HTML, XML, .NET, SQL, Java, JavaScript, Visio, C++, Visual Studio, CSS, Business Analysis, Management, Project Management, VB.NET, C, Business Intelligence, Software Quality..., Agile Methodologies, ERP, SDLC, SaaS
Education
University of Houston 2008 — 2009
Masters, MIS
University of Houston-Clear Lake 2008 — 2009
MS, Management in Information Systems
University of Mumbai 2000 — 2004
BE, Elect & Telecomm
Insperity April 2015 - Present
Insperity April 2014 - April 2015
Insperity September 2012 - April 2014
DIcentral January 2009 - September 2012
Intercultural and International Student Services January 2008 - December 2008
Patni Computers February 2007 - December 2007
iEmployee 2007 - 2007
Sitel 2004 - December 2006
Skills
Microsoft SQL Server, ASP.NET, C#, HTML, XML, .NET, SQL, Java, JavaScript, Visio, C++, Visual Studio, CSS, Business Analysis, Management, Project Management, VB.NET, C, Business Intelligence, Software Quality..., Agile Methodologies, ERP, SDLC, SaaS
Education
University of Houston 2008 — 2009
Masters, MIS
University of Houston-Clear Lake 2008 — 2009
MS, Management in Information Systems
University of Mumbai 2000 — 2004
BE, Elect & Telecomm
Tumelo Tumie Gobagoba-Kwapa's Sitel Experience 2005 - 2007
Job Director Social Services at Midwest Geriatrics Inc (FHHC)
Industry Hospital & Health Care
Experience
Lakeside Hospital January 2007 - May 2011
Midwest Geriatrics Inc January 2009 - September 2010
Midwest Geriatrics Inc- Florence Home Healthcare Center 2009 - 2010
Sitel 2005 - 2007
Skills
Microsoft Office, Microsoft Excel, Strategic Planning, Analysis, Leadership Development, Microsoft Word, SQL, Customer Service, Public Speaking, Project Management, Research, Organizational..., Community Outreach, Training, Event Planning, Project Planning, Nonprofits, Budgets, Leadership, Contract Management, Data Analysis, System Administration, Access, Inventory Management, Outlook, Program Management, Healthcare, PowerPoint, Windows, Government, Teamwork, Process Improvement, Supervisory Skills, Healthcare Reporting, Policy, Event Management
Education
University of Nebraska at Omaha 2005 — 2008
BS, Biology, Minor WMST and Gerontology
University of Nebraska at Omaha 2004 — 2008
BSc Biology, WMST & Gerontology
Lakeside Hospital January 2007 - May 2011
Midwest Geriatrics Inc January 2009 - September 2010
Midwest Geriatrics Inc- Florence Home Healthcare Center 2009 - 2010
Sitel 2005 - 2007
Skills
Microsoft Office, Microsoft Excel, Strategic Planning, Analysis, Leadership Development, Microsoft Word, SQL, Customer Service, Public Speaking, Project Management, Research, Organizational..., Community Outreach, Training, Event Planning, Project Planning, Nonprofits, Budgets, Leadership, Contract Management, Data Analysis, System Administration, Access, Inventory Management, Outlook, Program Management, Healthcare, PowerPoint, Windows, Government, Teamwork, Process Improvement, Supervisory Skills, Healthcare Reporting, Policy, Event Management
Education
University of Nebraska at Omaha 2005 — 2008
BS, Biology, Minor WMST and Gerontology
University of Nebraska at Omaha 2004 — 2008
BSc Biology, WMST & Gerontology
Marco Blaauw's Sitel Experience 1996 - 1999
Job Experienced Support Analyst
Industry Information Technology and Services
Experience
Winn-Dixie May 2014 - Present
Self Employed June 2012 - Present
KPN February 2009 - April 2012
KPN 2006 - 2009
Noorderpoortcollege 2003 - 2006
Olympia Uitzendbureau 1999 - 2003
Sitel 1996 - 1999
Skills
Process Management, XML, Windows, Troubleshooting, Systems Management, Network Administration, Coaching, Customer Service, Problem Solving, VoIP, SharePoint, Telecommunications, TCP/IP, DSL, Microsoft Office, IP, ITIL, Windows Server, Service Management, Cisco Technologies, Call Centers, IT Management, Windows 7, ICT, IT Service Management
Education
Rijksuniversiteit Groningen / University of Groningen 1993 — 1996
Psychology & Artificial Intelligence
Universiteit Twente / Twente University 1991 — 1993
Industrial Engineering
Kamerling Onnes College 1984 — 1991
Atheneum
OBS "De Molshoop" Noordhorn 1978 — 1984
Winn-Dixie May 2014 - Present
Self Employed June 2012 - Present
KPN February 2009 - April 2012
KPN 2006 - 2009
Noorderpoortcollege 2003 - 2006
Olympia Uitzendbureau 1999 - 2003
Sitel 1996 - 1999
Skills
Process Management, XML, Windows, Troubleshooting, Systems Management, Network Administration, Coaching, Customer Service, Problem Solving, VoIP, SharePoint, Telecommunications, TCP/IP, DSL, Microsoft Office, IP, ITIL, Windows Server, Service Management, Cisco Technologies, Call Centers, IT Management, Windows 7, ICT, IT Service Management
Education
Rijksuniversiteit Groningen / University of Groningen 1993 — 1996
Psychology & Artificial Intelligence
Universiteit Twente / Twente University 1991 — 1993
Industrial Engineering
Kamerling Onnes College 1984 — 1991
Atheneum
OBS "De Molshoop" Noordhorn 1978 — 1984
Michelle McIntire's Sitel Experience October 1999 - June 2002
Job Marketing Communications Manager at Teledyne Isco
Industry Marketing and Advertising
Experience
Teledyne Isco January 2015 - Present
Bryan Health April 2013 - January 2015
DMSi Software April 2006 - April 2013
Lortz Direct Marketing Inc 2003 - 2006
The Newsletter Connection October 1998 - August 2005
Sitel October 1999 - June 2002
Skills
Microsoft Office, Outlook, Brand Development, Copywriting, Demand Generation, Marketing, PowerPoint, Press Releases, Strategic Planning, Project Management, Advertising
Education
University of Nebraska-Lincoln 1988 — 1992
Bachelor of Arts (B.A.), Advertising
Fremont Senior High
Fremont Senior High
Fremont Senior High
Teledyne Isco January 2015 - Present
Bryan Health April 2013 - January 2015
DMSi Software April 2006 - April 2013
Lortz Direct Marketing Inc 2003 - 2006
The Newsletter Connection October 1998 - August 2005
Sitel October 1999 - June 2002
Skills
Microsoft Office, Outlook, Brand Development, Copywriting, Demand Generation, Marketing, PowerPoint, Press Releases, Strategic Planning, Project Management, Advertising
Education
University of Nebraska-Lincoln 1988 — 1992
Bachelor of Arts (B.A.), Advertising
Fremont Senior High
Fremont Senior High
Fremont Senior High
Jennifer (Martin) Barks, MBA, PHR, RYT- 200's Sitel Experience May 2006 - March 2007
Job HR Director at Doss Aviation
Industry Government Relations
Experience
Doss Aviation, Inc. October 2012 - Present
SAIC April 2007 - October 2012
Sitel May 2006 - March 2007
People's Clinic August 2004 - April 2006
Network Family Wellness Center August 2002 - March 2006
Gap Inc. May 2001 - May 2002
Habama May 2000 - April 2001
Skills
Employee Relations, Performance Management, Employment Law, Benefits Administration, Organizational..., HRIS, New Hire Orientations, Onboarding, Job Analysis, Human Resources, Employee Engagement, Employee Benefits, Recruiting, HR Policies, Deferred Compensation, Succession Planning, Taleo, Management, Temporary Placement, Workforce Planning, Training, Policy, Conflict Resolution, Internet Recruiting, Program Management, Project Management, Talent Acquisition, Technical Recruiting, Personnel Management, Security Clearance, Benefits Negotiation, College Recruiting, Sourcing, Process Improvement, Leadership, Leadership Development, Compensation & Benefit, FMLA, Performance Appraisal, Internal Communications, Applicant Tracking..., Career Development, Analysis, Coaching, Hiring, Change Management, Organizational..., PeopleSoft, Employee Training, Resume Writing
Education
University of Colorado at Colorado Springs 2009 — 2012
MBA, emphasis in Management
Bradford College 1996 — 2000
BA, Creative Arts
Doss Aviation, Inc. October 2012 - Present
SAIC April 2007 - October 2012
Sitel May 2006 - March 2007
People's Clinic August 2004 - April 2006
Network Family Wellness Center August 2002 - March 2006
Gap Inc. May 2001 - May 2002
Habama May 2000 - April 2001
Skills
Employee Relations, Performance Management, Employment Law, Benefits Administration, Organizational..., HRIS, New Hire Orientations, Onboarding, Job Analysis, Human Resources, Employee Engagement, Employee Benefits, Recruiting, HR Policies, Deferred Compensation, Succession Planning, Taleo, Management, Temporary Placement, Workforce Planning, Training, Policy, Conflict Resolution, Internet Recruiting, Program Management, Project Management, Talent Acquisition, Technical Recruiting, Personnel Management, Security Clearance, Benefits Negotiation, College Recruiting, Sourcing, Process Improvement, Leadership, Leadership Development, Compensation & Benefit, FMLA, Performance Appraisal, Internal Communications, Applicant Tracking..., Career Development, Analysis, Coaching, Hiring, Change Management, Organizational..., PeopleSoft, Employee Training, Resume Writing
Education
University of Colorado at Colorado Springs 2009 — 2012
MBA, emphasis in Management
Bradford College 1996 — 2000
BA, Creative Arts
Jennifer Townsend's Sitel Experience April 2005 - May 2008
Job Director, Human Resources Fuel Industries
Industry Human Resources
Experience
Fuel Industries September 2012 - Present
DragonWave Inc. July 2009 - September 2012
The Ottawa Hospital May 2008 - July 2009
Sitel April 2005 - May 2008
Skills
Employee Relations, HRIS, Onboarding, Performance Management, Employee Engagement, Talent Acquisition, Personnel Management, Technical Recruiting, Human Resources, Applicant Tracking..., Employer Branding, Interviews, Recruiting, Screening, Talent Management
Education
University of Guelph 2001 — 2005
BCOMM, Major HR Management, Human Resource Management
Fuel Industries September 2012 - Present
DragonWave Inc. July 2009 - September 2012
The Ottawa Hospital May 2008 - July 2009
Sitel April 2005 - May 2008
Skills
Employee Relations, HRIS, Onboarding, Performance Management, Employee Engagement, Talent Acquisition, Personnel Management, Technical Recruiting, Human Resources, Applicant Tracking..., Employer Branding, Interviews, Recruiting, Screening, Talent Management
Education
University of Guelph 2001 — 2005
BCOMM, Major HR Management, Human Resource Management
Linda Schulthise's Sitel Experience November 2009 - Present
Job Senior Accountant at Sitel
Industry Accounting
Experience
Sitel November 2009 - Present
JDC Coatings, Inc. May 2007 - June 2009
Robert Half Management Resources September 2006 - May 2007
Kroll Background America, Inc. April 2005 - July 2006
IRIS Networks April 2004 - April 2005
Work & Greer, P.C. February 1997 - April 2004
Work & Greer, PC 1997 - 2004
Jordano's, Inc. May 1985 - July 1988
Skills
Payroll, Accounts Receivable, Journal Entries, Financial Statements, GAAP, Accounting, Account Reconciliation, Accounts Payable, Auditing
Education
University of California, Santa Barbara
BA, Business economics, Accounting
Sitel November 2009 - Present
JDC Coatings, Inc. May 2007 - June 2009
Robert Half Management Resources September 2006 - May 2007
Kroll Background America, Inc. April 2005 - July 2006
IRIS Networks April 2004 - April 2005
Work & Greer, P.C. February 1997 - April 2004
Work & Greer, PC 1997 - 2004
Jordano's, Inc. May 1985 - July 1988
Skills
Payroll, Accounts Receivable, Journal Entries, Financial Statements, GAAP, Accounting, Account Reconciliation, Accounts Payable, Auditing
Education
University of California, Santa Barbara
BA, Business economics, Accounting
Roxanne Redd's Sitel Experience 2005 - 2008
Job Quality Assurance Analyst/ Singer/Songwriter/Performer (www.roxanneredd.com)
Industry Computer Software
Experience
Team Software, Inc June 2010 - Present
WWW.ROXANNEREDD.COM May 1994 - Present
Sitel 2005 - 2008
Convergys January 1997 - January 1999
APAC Customer Services May 1987 - January 1997
Skills
Quality Assurance, TFS, Agile Methodologies, Test Management, Testing, Requirements Analysis, Defect Tracking, SQL, Microsoft SQL Server, Business Analysis, Oracle, VB.NET, HTML, Visio, SharePoint, Analysis, Software Quality..., SDLC, Scrum, Requirements Gathering, Troubleshooting, Process Improvement, Software Documentation, User Documentation, Technical Writing
Education
University of Nebraska at Omaha 1984 — 1989
Bachelor of Arts (BA), Broadcast Journalism
South High
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Journalism
Team Software, Inc June 2010 - Present
WWW.ROXANNEREDD.COM May 1994 - Present
Sitel 2005 - 2008
Convergys January 1997 - January 1999
APAC Customer Services May 1987 - January 1997
Skills
Quality Assurance, TFS, Agile Methodologies, Test Management, Testing, Requirements Analysis, Defect Tracking, SQL, Microsoft SQL Server, Business Analysis, Oracle, VB.NET, HTML, Visio, SharePoint, Analysis, Software Quality..., SDLC, Scrum, Requirements Gathering, Troubleshooting, Process Improvement, Software Documentation, User Documentation, Technical Writing
Education
University of Nebraska at Omaha 1984 — 1989
Bachelor of Arts (BA), Broadcast Journalism
South High
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Journalism
Lawrence Osborne's Sitel Experience April 2000 - Present
Job Senior Voice Network Engineer (ACSS)
Industry Telecommunications
Experience
Sitel April 2000 - Present
Attitude Network February 1994 - May 1999
Skills
Avaya, Cisco, Audix, CTI, ACD, Contact Centre, PBX, Call Center, VoIP, Telephony, SIP, CCNP, Routing, IP, Telecommunications, Cabling, VPN, TCP/IP, Troubleshooting, Cisco Technologies, Contact Centers, Switches, ISDN, Call Centers, WAN, LAN-WAN, ITIL, Networking, Unified Communications, Network Design, Network Architecture, Data Center, Wireless, Service Delivery, IVR, Technical Support, DHCP, Cisco Call Manager, Servers, Network Administration, Hardware, DNS, VMware, Active Directory, Avaya Technologies
Education
University of Massachusetts, Amherst 1992 — 1994
None, Engineering
Sitel April 2000 - Present
Attitude Network February 1994 - May 1999
Skills
Avaya, Cisco, Audix, CTI, ACD, Contact Centre, PBX, Call Center, VoIP, Telephony, SIP, CCNP, Routing, IP, Telecommunications, Cabling, VPN, TCP/IP, Troubleshooting, Cisco Technologies, Contact Centers, Switches, ISDN, Call Centers, WAN, LAN-WAN, ITIL, Networking, Unified Communications, Network Design, Network Architecture, Data Center, Wireless, Service Delivery, IVR, Technical Support, DHCP, Cisco Call Manager, Servers, Network Administration, Hardware, DNS, VMware, Active Directory, Avaya Technologies
Education
University of Massachusetts, Amherst 1992 — 1994
None, Engineering
Mary Anne Pilgrim's Sitel Experience July 1998 - March 2000
Job Human Resources Manager at Samsung Electronics America
Industry Consumer Electronics
Experience
Samsung Electronics America June 2014 - Present
Sony Electronics October 2013 - May 2014
Sony Electronics February 2004 - October 2013
Sony Electronics March 2000 - January 2004
Sitel July 1998 - March 2000
C&A Industries January 1997 - July 1998
Skills
Employee Relations, Talent Management, Onboarding, Talent Acquisition, Succession Planning, Recruiting, Organizational..., Leadership Development, Workforce Planning, Conflict Resolution, Change Management, Applicant Tracking..., HRIS, Employee Engagement, Employee Recognition, Employee Opinion Surveys, Project Management, Talent Pipelining, New Hire Orientations, Organizational..., Personnel Management, Payroll, Performance Management, Management, Deferred Compensation, Strategy, College Recruiting, Affirmative Action, Benefits Administration, FMLA, Human Resources, Taleo
Education
University of Missouri-Kansas City
MBA, Business Administration and Management
University of Nebraska-Lincoln
BA, Psychology
Samsung Electronics America June 2014 - Present
Sony Electronics October 2013 - May 2014
Sony Electronics February 2004 - October 2013
Sony Electronics March 2000 - January 2004
Sitel July 1998 - March 2000
C&A Industries January 1997 - July 1998
Skills
Employee Relations, Talent Management, Onboarding, Talent Acquisition, Succession Planning, Recruiting, Organizational..., Leadership Development, Workforce Planning, Conflict Resolution, Change Management, Applicant Tracking..., HRIS, Employee Engagement, Employee Recognition, Employee Opinion Surveys, Project Management, Talent Pipelining, New Hire Orientations, Organizational..., Personnel Management, Payroll, Performance Management, Management, Deferred Compensation, Strategy, College Recruiting, Affirmative Action, Benefits Administration, FMLA, Human Resources, Taleo
Education
University of Missouri-Kansas City
MBA, Business Administration and Management
University of Nebraska-Lincoln
BA, Psychology
Kristi Stihel, PHR's Sitel Experience March 2012 - December 2012
Job Human Capital Director at TriCore Reference Laboratories
Industry Financial Services
Experience
TriCore Reference Laboratories December 2012 - Present
Sitel March 2012 - December 2012
Charter Bank July 2006 - November 2011
Skills
Human Resources, Employee Relations, Deferred Compensation, Performance Management, Recruiting, Employee Benefits, Employee Engagement, New Hire Orientations, Employment Law, FMLA, Training
Education
University of Maryland College Park 1999 — 2004
Bachelors of Science, Human Resources Management/Labor Relations
TriCore Reference Laboratories December 2012 - Present
Sitel March 2012 - December 2012
Charter Bank July 2006 - November 2011
Skills
Human Resources, Employee Relations, Deferred Compensation, Performance Management, Recruiting, Employee Benefits, Employee Engagement, New Hire Orientations, Employment Law, FMLA, Training
Education
University of Maryland College Park 1999 — 2004
Bachelors of Science, Human Resources Management/Labor Relations
Michael Lohafer's Sitel Experience 2011 - 2012
Job Innovative, Pragmatic Audit & Control Leader
Industry Management Consulting
Experience
Self-employed 2012 - Present
Sitel 2011 - 2012
King Pharmaceuticals, Inc. (a subsidiary of Pfizer, Inc.) 2006 - 2011
Transaction Systems Architects (ACI Worldwide) 2003 - 2005
Dyersburg Corporation 1998 - 2002
Skills
Internal Controls, Internal Audit, Risk Assessment, Auditing, International Business, Team Leadership, Operations Management, Strategic Planning, Problem Solving, COSO, CPA, Financial Analysis, Sarbanes-Oxley Act, Fraud, Pharmaceutical Industry, Manufacturing, Process Improvement, Corporate Governance, IT Audit, Analysis, Leadership, Accounting, Quality Auditing, SAP, Mergers, Sarbanes-Oxley, Contract Negotiation, SEC filings, Management, Business Process, Strategy, Program Management, Financial Risk, GAAP, US GAAP, Acquisition Integration, Enterprise Risk..., Financial Reporting, IFRS, Due Diligence, Forecasting, Managerial Finance, Consolidation, Outsourcing, Finance, Business Process..., Cost Accounting, Mergers & Acquisitions, SOX 404, SEC Filings
Education
University of Iowa - Henry B. Tippie College of Business
MA, Accounting
Self-employed 2012 - Present
Sitel 2011 - 2012
King Pharmaceuticals, Inc. (a subsidiary of Pfizer, Inc.) 2006 - 2011
Transaction Systems Architects (ACI Worldwide) 2003 - 2005
Dyersburg Corporation 1998 - 2002
Skills
Internal Controls, Internal Audit, Risk Assessment, Auditing, International Business, Team Leadership, Operations Management, Strategic Planning, Problem Solving, COSO, CPA, Financial Analysis, Sarbanes-Oxley Act, Fraud, Pharmaceutical Industry, Manufacturing, Process Improvement, Corporate Governance, IT Audit, Analysis, Leadership, Accounting, Quality Auditing, SAP, Mergers, Sarbanes-Oxley, Contract Negotiation, SEC filings, Management, Business Process, Strategy, Program Management, Financial Risk, GAAP, US GAAP, Acquisition Integration, Enterprise Risk..., Financial Reporting, IFRS, Due Diligence, Forecasting, Managerial Finance, Consolidation, Outsourcing, Finance, Business Process..., Cost Accounting, Mergers & Acquisitions, SOX 404, SEC Filings
Education
University of Iowa - Henry B. Tippie College of Business
MA, Accounting
Ilia Tzenov's Sitel Experience April 2013 - Present
Job Social Media Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel April 2013 - Present
INTELLIGENT ADVERTISING July 2009 - March 2013
IDOstyle EOOD February 2006 - July 2009
Skills
Sales, Social Media, Management
Education
University of National and World Economy 1994 — 2000
Master's degree, International Business
Sitel April 2013 - Present
INTELLIGENT ADVERTISING July 2009 - March 2013
IDOstyle EOOD February 2006 - July 2009
Skills
Sales, Social Media, Management
Education
University of National and World Economy 1994 — 2000
Master's degree, International Business
Kerri Sibert's Sitel Experience August 1995 - June 1999
Job Technical Support Supervisor at CenturyLink
Industry Telecommunications
Experience
CenturyLink June 2010 - Present
CenturyLink 2011 - 2014
Qwest 1999 - 2010
Sitel August 1995 - June 1999
Target April 1983 - August 1985
Skills
Telecommunications, DSL, Call Center, Wireless, Telecommunication..., Windows 7, Customer Service, Customer Experience, Management, Customer Satisfaction
Education
University of Nebraska at Omaha 1982 — 1988
Bachelor's of the Arts, Communications
CenturyLink June 2010 - Present
CenturyLink 2011 - 2014
Qwest 1999 - 2010
Sitel August 1995 - June 1999
Target April 1983 - August 1985
Skills
Telecommunications, DSL, Call Center, Wireless, Telecommunication..., Windows 7, Customer Service, Customer Experience, Management, Customer Satisfaction
Education
University of Nebraska at Omaha 1982 — 1988
Bachelor's of the Arts, Communications
Louise Mitchelll's Sitel Experience September 2000 - September 2010
Job Independant Tax Preparer at Wright Choice Tax Services
Industry Higher Education
Experience
Virginia College January 2011 - Present
Virginia College Birmingham January 2011 - Present
Wright Choice Tax Services January 2007 - Present
Sitel Corporation September 2000 - September 2010
Sitel September 2000 - September 2010
Skills
Ultrasound, Customer Service, Tax Preparation, Outlook, PowerPoint, Word, Supervisory Skills, Excel
Education
Virginia College-Birmingham 2011 — 2013
University of Alabama at Birmingham 1984 — 1988
Virginia College January 2011 - Present
Virginia College Birmingham January 2011 - Present
Wright Choice Tax Services January 2007 - Present
Sitel Corporation September 2000 - September 2010
Sitel September 2000 - September 2010
Skills
Ultrasound, Customer Service, Tax Preparation, Outlook, PowerPoint, Word, Supervisory Skills, Excel
Education
Virginia College-Birmingham 2011 — 2013
University of Alabama at Birmingham 1984 — 1988
Mandar Phadnis's Sitel Experience January 2011 - July 2011
Job Project Engineer at B L Technology Inc.
Industry Electrical/Electronic Manufacturing
Experience
B L Technology March 2014 - Present
University of Houston January 2012 - April 2014
Sitel January 2011 - July 2011
Larsen & Toubro Control Automation Campus May 2009 - May 2010
Education
University of Houston 2011 — 2013
Master of Science, Electrical Engineering
University of Mumbai 2006 — 2010
Bachelor of Engineering, Electronics
B L Technology March 2014 - Present
University of Houston January 2012 - April 2014
Sitel January 2011 - July 2011
Larsen & Toubro Control Automation Campus May 2009 - May 2010
Education
University of Houston 2011 — 2013
Master of Science, Electrical Engineering
University of Mumbai 2006 — 2010
Bachelor of Engineering, Electronics
Luzheng Liu's Sitel Experience December 1997 - February 2001
Job System Engineer at Mutual of Omaha
Industry Insurance
Experience
Mutual of Omaha February 2001 - Present
Sitel December 1997 - February 2001
SNERDI July 1989 - July 1995
Skills
WebSphere Application..., WebSphere Portal, WebSphere Process Server, Tomcat, Requirements Analysis, Agile Methodologies, DB2, SQL, Oracle, Testing, Visio, Disaster Recovery, Unix Shell Scripting, Linux, Jacl, jython, Perl
Education
University of Nebraska at Omaha 1995 — 1997
Master of Science (MS), Computer Science
Southeast Univerisity 1985 — 1989
Bachelor's degree, Electrical and Electronics Engineering
Mutual of Omaha February 2001 - Present
Sitel December 1997 - February 2001
SNERDI July 1989 - July 1995
Skills
WebSphere Application..., WebSphere Portal, WebSphere Process Server, Tomcat, Requirements Analysis, Agile Methodologies, DB2, SQL, Oracle, Testing, Visio, Disaster Recovery, Unix Shell Scripting, Linux, Jacl, jython, Perl
Education
University of Nebraska at Omaha 1995 — 1997
Master of Science (MS), Computer Science
Southeast Univerisity 1985 — 1989
Bachelor's degree, Electrical and Electronics Engineering
Tamara Schwid's Sitel Experience August 2008 - March 2009
Job Juvenile Probation Secretary I at State of Nebraska
Industry Health, Wellness and Fitness
Experience
State of Nebraska August 2014 - Present
Omaha Public Library April 2014 - Present
Douglas County Election Commission March 2014 - April 2014
UNMC Physicians July 2012 - January 2013
City of Omaha January 2011 - July 2012
Omni Hotels March 2009 - December 2010
Sitel August 2008 - March 2009
Wilkinson Public Library November 2005 - May 2008
The Peaks Resort & Spa February 2005 - March 2006
Clark's Market April 2004 - December 2004
Skills
Administrative..., Data Entry, Event Planning, Outlook, PowerPoint, Research, Microsoft Office, Microsoft Word, Customer Service, Policy, Invoicing, Human Resources, Telephone Skills, Public Speaking, Policy Analysis, Public Policy, Community Outreach, Nonprofits, Government, Time Management, Office Management, Management, Administration
Education
University of Nebraska at Omaha 2010 — 2013
Bachelor of Science (BS), Criminology
State of Nebraska August 2014 - Present
Omaha Public Library April 2014 - Present
Douglas County Election Commission March 2014 - April 2014
UNMC Physicians July 2012 - January 2013
City of Omaha January 2011 - July 2012
Omni Hotels March 2009 - December 2010
Sitel August 2008 - March 2009
Wilkinson Public Library November 2005 - May 2008
The Peaks Resort & Spa February 2005 - March 2006
Clark's Market April 2004 - December 2004
Skills
Administrative..., Data Entry, Event Planning, Outlook, PowerPoint, Research, Microsoft Office, Microsoft Word, Customer Service, Policy, Invoicing, Human Resources, Telephone Skills, Public Speaking, Policy Analysis, Public Policy, Community Outreach, Nonprofits, Government, Time Management, Office Management, Management, Administration
Education
University of Nebraska at Omaha 2010 — 2013
Bachelor of Science (BS), Criminology
Andrew Klar's Sitel Experience 2007 - 2007
Job Poker Dealer
Industry Legal Services
Experience
Writer December 2014 - Present
Poker Dealer September 2014 - Present
LSAT Tutor April 2010 - Present
Canadian National Exhibition August 2014 - September 2014
Neptune Theatre 2008 - 2009
Sitel 2007 - 2007
Skills
Tutoring, Writing, LSAT, Data Analysis, Sabermetrics, Social Media, Editing, Research, Social Networking, Teamwork, Public Speaking, Customer Service, Microsoft Office
Education
University of King's College 2007 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Writer December 2014 - Present
Poker Dealer September 2014 - Present
LSAT Tutor April 2010 - Present
Canadian National Exhibition August 2014 - September 2014
Neptune Theatre 2008 - 2009
Sitel 2007 - 2007
Skills
Tutoring, Writing, LSAT, Data Analysis, Sabermetrics, Social Media, Editing, Research, Social Networking, Teamwork, Public Speaking, Customer Service, Microsoft Office
Education
University of King's College 2007 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Kay Shields's Sitel Experience September 1993 - May 2004
Job Training Director at Home Instead Senior Care
Industry Individual & Family Services
Experience
Home Instead Senior Care December 2004 - Present
Sitel September 1993 - May 2004
Education
University of Nebraska-Lincoln 1974 — 1978
Business Administration and Management, General
Home Instead Senior Care December 2004 - Present
Sitel September 1993 - May 2004
Education
University of Nebraska-Lincoln 1974 — 1978
Business Administration and Management, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY