Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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Sitel Employees
Employee
Years
Job
Industry
Susan Bautista Susan Bautista's Sitel Experience May 2000 - June 2004
Job Consultant, Business Process at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2004 - Present
Sitel May 2000 - June 2004
Coca-Cola Enterprises August 1997 - March 2000
Wrigley January 1990 - September 1995
Wrigley November 1986 - December 1989
Skills
Business Process, Quality System, Change Control, BPO, Six Sigma, Operational Excellence, Process Improvement, Quality Assurance, Management, Project Management, Business Process..., Continuous Improvement, Change Management, Strategy, ISO, Training, Performance Management
Education
Michigan State University 1981 — 1986
Bachelor of Science (B.S.), Packaging
Villanova University
Masters Certificate - BPM - Business Process Management
Convergys June 2004 - Present
Sitel May 2000 - June 2004
Coca-Cola Enterprises August 1997 - March 2000
Wrigley January 1990 - September 1995
Wrigley November 1986 - December 1989
Skills
Business Process, Quality System, Change Control, BPO, Six Sigma, Operational Excellence, Process Improvement, Quality Assurance, Management, Project Management, Business Process..., Continuous Improvement, Change Management, Strategy, ISO, Training, Performance Management
Education
Michigan State University 1981 — 1986
Bachelor of Science (B.S.), Packaging
Villanova University
Masters Certificate - BPM - Business Process Management
Sateria Johnson Sateria Johnson's Sitel Experience October 2014 - Present
Job Kids Club Aide at Omaha Schools Foundation
Industry Education Management
Experience
Sitel October 2014 - Present
Omaha Schools Foundation March 2014 - Present
North Omaha Good News Bears Club April 2007 - Present
Oriental Trading Company September 2013 - November 2013
Omaha Public Library February 2008 - August 2010
Skills
Microsoft Office, Microsoft Word, Keyboards, Email, Word Processing, PowerPoint, Chrome, Internet, Internet Explorer, Mobile Devices
Education
University of Nebraska at Omaha 2010 — 2013
Bachelor of Arts (B.A.), Black Studies, 2.5
Metropolitan Community College 2006 — 2010
Associate of Arts and Sciences (A.A.S.), General Studies
Northwest High school 2002 — 2006
High school Diploma
Sitel October 2014 - Present
Omaha Schools Foundation March 2014 - Present
North Omaha Good News Bears Club April 2007 - Present
Oriental Trading Company September 2013 - November 2013
Omaha Public Library February 2008 - August 2010
Skills
Microsoft Office, Microsoft Word, Keyboards, Email, Word Processing, PowerPoint, Chrome, Internet, Internet Explorer, Mobile Devices
Education
University of Nebraska at Omaha 2010 — 2013
Bachelor of Arts (B.A.), Black Studies, 2.5
Metropolitan Community College 2006 — 2010
Associate of Arts and Sciences (A.A.S.), General Studies
Northwest High school 2002 — 2006
High school Diploma
Andrew Whitefield Andrew Whitefield's Sitel Experience August 2006 - April 2008
Job EDI Analyst at Insight Global
Industry Information Technology and Services
Experience
Insight Global June 2014 - Present
Emdeon April 2008 - June 2014
Sitel August 2006 - April 2008
Skills
C#, VB.NET, SQL, .NET, Visual Studio, WinForms, Databases, ASP.NET, T-SQL, Microsoft SQL Server, XML
Education
Middle Tennessee State University 1999 — 2003
Bachelor of Business Administration (BBA), Computer and Information Sciences, General
Insight Global June 2014 - Present
Emdeon April 2008 - June 2014
Sitel August 2006 - April 2008
Skills
C#, VB.NET, SQL, .NET, Visual Studio, WinForms, Databases, ASP.NET, T-SQL, Microsoft SQL Server, XML
Education
Middle Tennessee State University 1999 — 2003
Bachelor of Business Administration (BBA), Computer and Information Sciences, General
Demi Roseman Demi Roseman's Sitel Experience November 1999 - Present
Job Site Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel November 1999 - Present
Coastal Adjustment Bureau January 1996 - October 1999
MCI February 1994 - January 1996
Skills
Workforce Management, IEX, Call Center Development, Call Center, Contact Center..., Inbound Marketing, Contact Centers, Outsourcing, COPC, Customer Experience, Avaya, Customer Satisfaction, Call Centers, Telemarketing, Leadership, Sla, Performance Management, ACD, Process Improvement, Offshoring, Contact Center..., Employee Engagement, Management, Vendor Management, BPO, Operations Management, Customer Service, Team Building, CRM
Education
Mississippi Valley State University 1991 — 1994
Business Administration and Management, General
Sitel November 1999 - Present
Coastal Adjustment Bureau January 1996 - October 1999
MCI February 1994 - January 1996
Skills
Workforce Management, IEX, Call Center Development, Call Center, Contact Center..., Inbound Marketing, Contact Centers, Outsourcing, COPC, Customer Experience, Avaya, Customer Satisfaction, Call Centers, Telemarketing, Leadership, Sla, Performance Management, ACD, Process Improvement, Offshoring, Contact Center..., Employee Engagement, Management, Vendor Management, BPO, Operations Management, Customer Service, Team Building, CRM
Education
Mississippi Valley State University 1991 — 1994
Business Administration and Management, General
Carla Malone Carla Malone's Sitel Experience December 2003 - November 2004
Job Instructional Designer
Industry E-Learning
Experience
The University of Alabama November 2013 - Present
Synergetics DCS, Inc. March 2012 - November 2013
Synergetics DCS, Inc. July 2010 - March 2012
Cadence Bank, N.A. January 2008 - March 2010
Cadence Bank, N.A. December 2004 - December 2007
Sitel December 2003 - November 2004
Skills
Microsoft Office, Windows, Troubleshooting, Computer Hardware, Customer Service, Software Documentation, HTML, Instructional Design, System Administration, Active Directory, Technical Support, Visio, Technology Integration, Teaching, Staff Development, Classroom, Curriculum Design, Instructional Technology, Windows Server, Operating Systems, Networking, Integration, Windows 7, Camtasia, Research, Distance Learning, Windows XP, XP, Training, E-Learning, Educational Technology, Higher Education
Education
Mississippi State University 2010 — 2015
Doctor of Philosophy (Ph.D.), Instructional Systems and Workforce Development
Mississippi State University 2008 — 2009
Master's, Insturctional Technology
Mississippi State University 2001 — 2007
Bachelor of Science (B.S.), Information Technology
The University of Alabama November 2013 - Present
Synergetics DCS, Inc. March 2012 - November 2013
Synergetics DCS, Inc. July 2010 - March 2012
Cadence Bank, N.A. January 2008 - March 2010
Cadence Bank, N.A. December 2004 - December 2007
Sitel December 2003 - November 2004
Skills
Microsoft Office, Windows, Troubleshooting, Computer Hardware, Customer Service, Software Documentation, HTML, Instructional Design, System Administration, Active Directory, Technical Support, Visio, Technology Integration, Teaching, Staff Development, Classroom, Curriculum Design, Instructional Technology, Windows Server, Operating Systems, Networking, Integration, Windows 7, Camtasia, Research, Distance Learning, Windows XP, XP, Training, E-Learning, Educational Technology, Higher Education
Education
Mississippi State University 2010 — 2015
Doctor of Philosophy (Ph.D.), Instructional Systems and Workforce Development
Mississippi State University 2008 — 2009
Master's, Insturctional Technology
Mississippi State University 2001 — 2007
Bachelor of Science (B.S.), Information Technology
Tony Delligatti, CPA Tony Delligatti, CPA's Sitel Experience February 2009 - August 2010
Job Sr. Director, Forecasting, Planning, & Reporting at Asurion
Industry Telecommunications
Experience
Asurion July 2013 - Present
Asurion October 2012 - June 2013
Asurion September 2010 - September 2012
Sitel February 2009 - August 2010
Sitel November 2004 - February 2009
CNA Financial July 1996 - September 2004
Skills
Forecasting, Analysis, Finance, Managerial Finance, Budgets, Financial Analysis, Leadership, Change Management, Management, Essbase, Variance Analysis, Analytics, Business Analysis, Strategic Financial..., Financial Reporting, Pricing, Corporate Finance, Financial Forecasting, Financial Modeling, Team Building, Hyperion Enterprise, CPA, Cost Accounting, Accounting, Budgeting, Financial Planning, Hyperion Planning, MBA, OBIEE, Hyperion HFM, Hyperion Financial..., Hyperion
Education
Middle Tennessee State University 1999 — 2001
MBA, Business
Ohio University 1992 — 1996
BBA, Finance
Asurion July 2013 - Present
Asurion October 2012 - June 2013
Asurion September 2010 - September 2012
Sitel February 2009 - August 2010
Sitel November 2004 - February 2009
CNA Financial July 1996 - September 2004
Skills
Forecasting, Analysis, Finance, Managerial Finance, Budgets, Financial Analysis, Leadership, Change Management, Management, Essbase, Variance Analysis, Analytics, Business Analysis, Strategic Financial..., Financial Reporting, Pricing, Corporate Finance, Financial Forecasting, Financial Modeling, Team Building, Hyperion Enterprise, CPA, Cost Accounting, Accounting, Budgeting, Financial Planning, Hyperion Planning, MBA, OBIEE, Hyperion HFM, Hyperion Financial..., Hyperion
Education
Middle Tennessee State University 1999 — 2001
MBA, Business
Ohio University 1992 — 1996
BBA, Finance
Kris Schoenauer's Sitel Experience April 1995 - April 2001
Job Project Manager at Avantas
Industry Computer Software
Experience
Avantas March 2015 - Present
Avantas, LLC September 2009 - March 2015
Avantas, LLC September 2008 - September 2009
Staffing Resource Representative September 2003 - September 2008
Bishop Building Services May 2001 - September 2003
Sitel April 1995 - April 2001
Skills
Training Facilitation, Microsoft Office, Solution-driven, Customer-focused, Collaborative Problem..., Adaptable & a quick..., Software Implementation, Project Planning, Team Leadership, Healthcare Industry, Test Scenarios, Project Coordination, Troubleshooting, Retail, Call Routing, Food Service, Recruiting, Process Improvement, Software Documentation, Payroll, Training, Call Centers, Human Resources, Leadership, Project Management, Team Building, Customer Service, Management
Education
Kaplan University Omaha, NE 2010 — 2012
Bachelor's degree, Health and Wellness, General, Graduate
Metropolitan Community College 2007 — 2009
General Studies
Northeast Community College 1992 — 1994
Associate of Applied Sciences, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, Graduate
Avantas March 2015 - Present
Avantas, LLC September 2009 - March 2015
Avantas, LLC September 2008 - September 2009
Staffing Resource Representative September 2003 - September 2008
Bishop Building Services May 2001 - September 2003
Sitel April 1995 - April 2001
Skills
Training Facilitation, Microsoft Office, Solution-driven, Customer-focused, Collaborative Problem..., Adaptable & a quick..., Software Implementation, Project Planning, Team Leadership, Healthcare Industry, Test Scenarios, Project Coordination, Troubleshooting, Retail, Call Routing, Food Service, Recruiting, Process Improvement, Software Documentation, Payroll, Training, Call Centers, Human Resources, Leadership, Project Management, Team Building, Customer Service, Management
Education
Kaplan University Omaha, NE 2010 — 2012
Bachelor's degree, Health and Wellness, General, Graduate
Metropolitan Community College 2007 — 2009
General Studies
Northeast Community College 1992 — 1994
Associate of Applied Sciences, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, Graduate
Keith Garofalo MSOM, L.Ac., CPT Keith Garofalo MSOM, L.Ac., CPT's Sitel Experience August 1999 - December 1999
Job Physician of Chinese Medicine
Industry Health, Wellness and Fitness
Experience
Red Dragon Acupuncture LLC June 2011 - Present
Razor Sharp Fitness December 2009 - January 2011
Rothman Furniture December 2007 - October 2008
Academy of Hwa Rang Do LLC May 2001 - December 2007
Dean Health System December 2004 - June 2006
Moore Surveying LLC June 2004 - September 2004
Promega Corp September 2001 - June 2004
Covance Laboratories December 1999 - August 2001
Sitel August 1999 - December 1999
Skills
Acupuncture, Pain Management, Nutrition, Fitness, Nutritional Counseling, Wellness, Meditation, Traditional Chinese..., Chinese Herbal Medicine, Therapeutic Massage, Physical Therapy, Supplements, Food Supplements, Herbs, Herbal Remedies, Medical Nutrition..., Clinical Nutrition, Public Speaking, Training, Teaching, Cpr Certified, First Aid
Education
Midwest College of Oriental Medicine-Wisconsin 2008 — 2012
Master's degree, Acupuncture and Oriental Medicine
University of Wisconsin-Madison 1995 — 1999
Bachelor of Science (B.S.), Zoology
University of Wisconsin-Madison 1995 — 1999
Bachelors of Science Degree, Zoology; biology, animal behavior, ecology, genetics, chemistry, calculus and physics
Midwest College of Oriental Medicine
Masters of Science; Bachelors of Science, Oriental Medicine; Nutrition
Red Dragon Acupuncture LLC June 2011 - Present
Razor Sharp Fitness December 2009 - January 2011
Rothman Furniture December 2007 - October 2008
Academy of Hwa Rang Do LLC May 2001 - December 2007
Dean Health System December 2004 - June 2006
Moore Surveying LLC June 2004 - September 2004
Promega Corp September 2001 - June 2004
Covance Laboratories December 1999 - August 2001
Sitel August 1999 - December 1999
Skills
Acupuncture, Pain Management, Nutrition, Fitness, Nutritional Counseling, Wellness, Meditation, Traditional Chinese..., Chinese Herbal Medicine, Therapeutic Massage, Physical Therapy, Supplements, Food Supplements, Herbs, Herbal Remedies, Medical Nutrition..., Clinical Nutrition, Public Speaking, Training, Teaching, Cpr Certified, First Aid
Education
Midwest College of Oriental Medicine-Wisconsin 2008 — 2012
Master's degree, Acupuncture and Oriental Medicine
University of Wisconsin-Madison 1995 — 1999
Bachelor of Science (B.S.), Zoology
University of Wisconsin-Madison 1995 — 1999
Bachelors of Science Degree, Zoology; biology, animal behavior, ecology, genetics, chemistry, calculus and physics
Midwest College of Oriental Medicine
Masters of Science; Bachelors of Science, Oriental Medicine; Nutrition
Waltrina Chance Waltrina Chance's Sitel Experience November 2011 - June 2012
Job Fulltime COTA with Sai Rehab Inc
Industry Health, Wellness and Fitness
Experience
Select Medical Staffing January 2015 - Present
Sai Rehab inc July 2013 - Present
Aegis Therapies September 2012 - Present
Jackson Therapy Partners March 2013 - April 2013
Supplemental Health Care December 2012 - February 2013
Sitel November 2011 - June 2012
HealthSpan Solutions, LLC September 2010 - December 2011
Skills
Hospitals, Problem Solving, Occupational Therapy, Emergency Room, Food Service, Customer Service, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Healthcare, PowerPoint, Nursing, Telephone Skills, Administrative..., Software Documentation, Data Entry, Access, Cpr Certified, Healthcare Management, Teamwork, Medical Terminology, Elder Care, Medicare, Rehabilitation, Acute Care, Pediatrics, Inpatient, Traumatic Brain Injury
Education
Augusta Technical College 2009 — 2011
Associate of Science (A.S.)
Middle Georgia College 2007 — 2009
No degree
Burke County High School 2003 — 2007
Select Medical Staffing January 2015 - Present
Sai Rehab inc July 2013 - Present
Aegis Therapies September 2012 - Present
Jackson Therapy Partners March 2013 - April 2013
Supplemental Health Care December 2012 - February 2013
Sitel November 2011 - June 2012
HealthSpan Solutions, LLC September 2010 - December 2011
Skills
Hospitals, Problem Solving, Occupational Therapy, Emergency Room, Food Service, Customer Service, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Healthcare, PowerPoint, Nursing, Telephone Skills, Administrative..., Software Documentation, Data Entry, Access, Cpr Certified, Healthcare Management, Teamwork, Medical Terminology, Elder Care, Medicare, Rehabilitation, Acute Care, Pediatrics, Inpatient, Traumatic Brain Injury
Education
Augusta Technical College 2009 — 2011
Associate of Science (A.S.)
Middle Georgia College 2007 — 2009
No degree
Burke County High School 2003 — 2007
Donald Osuala Donald Osuala's Sitel Experience April 2013 - March 2014
Job Aviation Structural Mechanic
Industry Electrical/Electronic Manufacturing
Experience
US Navy April 2014 - Present
Sitel April 2013 - March 2014
New Mexico State University January 2012 - February 2014
Midwestern State University May 2010 - April 2011
Skills
Microsoft Office, Matlab, Troubleshooting, Data Analysis, Microsoft Excel, Windows, Technical Writing, Solidworks, PowerPoint, Project Management, Technical Support, Microsoft Word, Programming, Visual Basic, C++, Access, Analysis, Teamwork, Team Leadership, Customer Service
Education
New Mexico State University 2011 — 2015
Bachelor's Degree, Electrical Engineering - Computer Engineering (EECE), Junior
Midwestern State University 2009 — 2010
Mechanical Engineering
US Navy April 2014 - Present
Sitel April 2013 - March 2014
New Mexico State University January 2012 - February 2014
Midwestern State University May 2010 - April 2011
Skills
Microsoft Office, Matlab, Troubleshooting, Data Analysis, Microsoft Excel, Windows, Technical Writing, Solidworks, PowerPoint, Project Management, Technical Support, Microsoft Word, Programming, Visual Basic, C++, Access, Analysis, Teamwork, Team Leadership, Customer Service
Education
New Mexico State University 2011 — 2015
Bachelor's Degree, Electrical Engineering - Computer Engineering (EECE), Junior
Midwestern State University 2009 — 2010
Mechanical Engineering
Amanda (Mandy) Gilmore Amanda (Mandy) Gilmore's Sitel Experience April 2007 - September 2007
Job PayPal Debit Card Solutions Teammate
Industry Human Resources
Experience
PayPal July 2014 - Present
Midwest Geriatrics January 2014 - May 2014
Pacific Interpreters, a LanguageLine Solutions Company May 2010 - December 2013
TD Ameritrade January 2010 - April 2010
Wells Fargo October 2007 - October 2009
Sitel April 2007 - September 2007
QuikTrip July 2005 - March 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, Windows, Google Docs, Cash Handling Experience, Records Management, 10 Key, Typing, Soft Skills, People Skills, Data Entry, Outlook, Critical Thinking, Team Leadership
Education
University of Nebraska at Omaha 2012 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources, Managment, & Marketing
Metropolitan Community College 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Metropolitan Community College 2005 — 2008
Associate of Science (A.S.), Criminal Justice and Corrections
Omaha Northwest High School 2001 — 2005
High School Diploma, General Education
PayPal July 2014 - Present
Midwest Geriatrics January 2014 - May 2014
Pacific Interpreters, a LanguageLine Solutions Company May 2010 - December 2013
TD Ameritrade January 2010 - April 2010
Wells Fargo October 2007 - October 2009
Sitel April 2007 - September 2007
QuikTrip July 2005 - March 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, Windows, Google Docs, Cash Handling Experience, Records Management, 10 Key, Typing, Soft Skills, People Skills, Data Entry, Outlook, Critical Thinking, Team Leadership
Education
University of Nebraska at Omaha 2012 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources, Managment, & Marketing
Metropolitan Community College 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Metropolitan Community College 2005 — 2008
Associate of Science (A.S.), Criminal Justice and Corrections
Omaha Northwest High School 2001 — 2005
High School Diploma, General Education
Trini Pryor's Sitel Experience September 2011 - August 2012
Job HRIS Specialist at Meharry Medical College
Industry Human Resources
Experience
Meharry Medical College August 2012 - Present
Sitel September 2011 - August 2012
Sitel, Nashville September 2010 - September 2011
Sitel March 2009 - September 2010
Sitel August 2005 - March 2009
ClientLogic November 2004 - August 2005
ClientLogic May 2004 - November 2004
ClientLogic March 2004 - May 2004
ServiceZone June 2003 - March 2004
ServiceZone September 2000 - June 2003
Skills
Lawson HRIS, Human Resources, HRIS, Recruiting, Employee Benefits, Payroll, Training, FMLA, Policy, PeopleSoft, ADP Payroll, Performance Management, Kronos, Onboarding, Benefits Administration, Talent Acquisition, Employee Relations, Compensation & Benefit, Management, New Hire Orientations, CRM, Employee Engagement, Applicant Tracking..., HR Policies
Education
Mississippi State University 2000 — 2002
Communications
West Lowndes High School 1986 — 1990
High School Diploma, General Studies
Meharry Medical College August 2012 - Present
Sitel September 2011 - August 2012
Sitel, Nashville September 2010 - September 2011
Sitel March 2009 - September 2010
Sitel August 2005 - March 2009
ClientLogic November 2004 - August 2005
ClientLogic May 2004 - November 2004
ClientLogic March 2004 - May 2004
ServiceZone June 2003 - March 2004
ServiceZone September 2000 - June 2003
Skills
Lawson HRIS, Human Resources, HRIS, Recruiting, Employee Benefits, Payroll, Training, FMLA, Policy, PeopleSoft, ADP Payroll, Performance Management, Kronos, Onboarding, Benefits Administration, Talent Acquisition, Employee Relations, Compensation & Benefit, Management, New Hire Orientations, CRM, Employee Engagement, Applicant Tracking..., HR Policies
Education
Mississippi State University 2000 — 2002
Communications
West Lowndes High School 1986 — 1990
High School Diploma, General Studies
Dorthee Harvey's Sitel Experience May 2005 - May 2008
Job Restaurant Manager at Southern Char Steakhouse
Industry Restaurants
Experience
Southern Char Steakhouse September 2013 - February 2014
Italian Grill and Pizzeria August 2009 - August 2011
Sitel May 2005 - May 2008
Skills
Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, PowerPoint, Microsoft Office, Restaurant Management, Training Delivery, Development & delivery..., Bookkeeping
Education
William Carey College 2013 — 2015
Mississippi Gulf Coast Community College
Southern Char Steakhouse September 2013 - February 2014
Italian Grill and Pizzeria August 2009 - August 2011
Sitel May 2005 - May 2008
Skills
Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, PowerPoint, Microsoft Office, Restaurant Management, Training Delivery, Development & delivery..., Bookkeeping
Education
William Carey College 2013 — 2015
Mississippi Gulf Coast Community College
Gina Hodge Gina Hodge's Sitel Experience April 1997 - July 2000
Job Berkshire Hathaway HomeServices Ambassador Real Estate
Industry Real Estate
Experience
RE/MAX Results March 2013 - April 2015
Omni Hotels December 2005 - May 2012
Omni Hotels December 2005 - May 2012
Lozier Corporation August 2003 - September 2004
Lozier Corporation August 2003 - September 2004
Hewlett Packard September 2000 - August 2002
Sitel April 1997 - July 2000
Sitel Corporation April 1997 - July 2000
Skills
Customer Satisfaction..., Guest Service, Staff Supervision, Maintaining Business..., Program Management, Relationship Marketing, Call Centers, Sales, Training, Customer Service, Hospitality, Hospitality Industry, Customer Satisfaction, Management, Marketing, Customer Satisfaction..., Hospitality Management, Hotel Booking, Time Management, Hotels, Micros, Hotel Management, Rooms Division, Resorts, Teamwork, Yield Management, Team Building, Leadership, Contract Negotiation
Education
Roncalli High 1989 — 1990
Diploma
Metropolitan Community College
RE/MAX Results March 2013 - April 2015
Omni Hotels December 2005 - May 2012
Omni Hotels December 2005 - May 2012
Lozier Corporation August 2003 - September 2004
Lozier Corporation August 2003 - September 2004
Hewlett Packard September 2000 - August 2002
Sitel April 1997 - July 2000
Sitel Corporation April 1997 - July 2000
Skills
Customer Satisfaction..., Guest Service, Staff Supervision, Maintaining Business..., Program Management, Relationship Marketing, Call Centers, Sales, Training, Customer Service, Hospitality, Hospitality Industry, Customer Satisfaction, Management, Marketing, Customer Satisfaction..., Hospitality Management, Hotel Booking, Time Management, Hotels, Micros, Hotel Management, Rooms Division, Resorts, Teamwork, Yield Management, Team Building, Leadership, Contract Negotiation
Education
Roncalli High 1989 — 1990
Diploma
Metropolitan Community College
Jefferson Borge's Sitel Experience August 2010 - May 2012
Job Swissport Cargo Office Agent at Swissport
Industry Airlines/Aviation
Experience
Swissport October 2012 - Present
Sitel August 2010 - May 2012
Amerijet International June 2009 - January 2011
Skills
Airports, Airlines, Aviation, Flights, Commercial Aviation, Transportation, Freight, Air Freight, Team Leadership, Team Building, Training, Teamwork, Civil Aviation, Freight Forwarding, Airport Management, Logistics, Operations Management, Aircraft, Charter
Education
Miami Dade College
Swissport October 2012 - Present
Sitel August 2010 - May 2012
Amerijet International June 2009 - January 2011
Skills
Airports, Airlines, Aviation, Flights, Commercial Aviation, Transportation, Freight, Air Freight, Team Leadership, Team Building, Training, Teamwork, Civil Aviation, Freight Forwarding, Airport Management, Logistics, Operations Management, Aircraft, Charter
Education
Miami Dade College
Michael Salzbrenner Michael Salzbrenner's Sitel Experience April 1999 - April 2003
Job IT Systems Engineer
Industry Information Technology and Services
Experience
MorphoTrak March 2010 - Present
STS International Inc March 2010 - Present
FCStone April 2007 - March 2010
Scientific Games April 2003 - April 2007
Sitel April 1999 - April 2003
Skills
Inventory Management, People Management, Computer Hardware, Computer Security, Computer Forensics, Computer Repair, Computer Architecture, Computer Maintenance, Automotive Engineering, Automotive Repair, Automotive Electronics, Automotive Technology, Customer Service, Client Services, IT Service Management, IT Management, IT Operations, Business Management, Business Strategy, Systems Engineering, Network Engineering, Audio Engineering, Mechanical Engineering, Business Analysis, Theology, Electronic Engineering, Server Architecture, Server Administration, Unix Shell Scripting, Unix Administration, Unix Networking, Linux server..., Performance Engineering, Network Architecture, Linux, Unix, Hardware, Operating Systems, Data Center, Software Installation, Troubleshooting, Security, System Administration, TCP/IP, Windows, Active Directory, Cisco, Network Administration, Network Security, Virtualization
Education
Metropolitan Community College 1992 — 1992
G.E.D., General Education
MorphoTrak March 2010 - Present
STS International Inc March 2010 - Present
FCStone April 2007 - March 2010
Scientific Games April 2003 - April 2007
Sitel April 1999 - April 2003
Skills
Inventory Management, People Management, Computer Hardware, Computer Security, Computer Forensics, Computer Repair, Computer Architecture, Computer Maintenance, Automotive Engineering, Automotive Repair, Automotive Electronics, Automotive Technology, Customer Service, Client Services, IT Service Management, IT Management, IT Operations, Business Management, Business Strategy, Systems Engineering, Network Engineering, Audio Engineering, Mechanical Engineering, Business Analysis, Theology, Electronic Engineering, Server Architecture, Server Administration, Unix Shell Scripting, Unix Administration, Unix Networking, Linux server..., Performance Engineering, Network Architecture, Linux, Unix, Hardware, Operating Systems, Data Center, Software Installation, Troubleshooting, Security, System Administration, TCP/IP, Windows, Active Directory, Cisco, Network Administration, Network Security, Virtualization
Education
Metropolitan Community College 1992 — 1992
G.E.D., General Education
Angel Doss's Sitel Experience May 2008 - October 2008
Job FM Support Associate at CBRE
Industry Consumer Services
Experience
CBRE September 2013 - Present
Berry Family of Nurseries March 2013 - September 2013
New York and Company March 2011 - March 2013
Books A Million February 2009 - July 2010
Sitel May 2008 - October 2008
Skills
Visual Merchandising, Store Management, Loss Prevention, Store Operations, Merchandising, Retail, Driving Results, Retail Sales, Window Displays, Merchandise Planning, Apparel, Training, Human Resources, Customer Service, Fashion, Sales, Marketing, CRM, Sales Management, Profit
Education
Mississippi State University 2008 — 2010
Bachelors of Business and Administration, Marketing
Northeast Mississippi Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Marketing
CBRE September 2013 - Present
Berry Family of Nurseries March 2013 - September 2013
New York and Company March 2011 - March 2013
Books A Million February 2009 - July 2010
Sitel May 2008 - October 2008
Skills
Visual Merchandising, Store Management, Loss Prevention, Store Operations, Merchandising, Retail, Driving Results, Retail Sales, Window Displays, Merchandise Planning, Apparel, Training, Human Resources, Customer Service, Fashion, Sales, Marketing, CRM, Sales Management, Profit
Education
Mississippi State University 2008 — 2010
Bachelors of Business and Administration, Marketing
Northeast Mississippi Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Marketing
Joseph Briggs Joseph Briggs's Sitel Experience June 2010 - August 2010
Job Engineer
Industry Mechanical or Industrial Engineering
Experience
Semco Plastics May 2013 - Present
BLOUNT INTERNATIONAL January 2012 - August 2012
Missouri S&T Formula SAE Team August 2010 - December 2011
BLOUNT INTERNATIONAL July 2011 - August 2011
Sitel June 2010 - August 2010
Walmart January 2010 - May 2010
NKC School District September 2008 - January 2010
Skills
Solidworks, Engineering, Machine Vision, Troubleshooting, Programming, Automation, Mechanical Engineering, CAD, Manufacturing, Lean Manufacturing, Six Sigma, Leadership, Pro Engineer, 5S, Process Engineering, Software Documentation, Product Development, AutoCAD, Microsoft Excel, Microsoft Office, Microsoft Word, Continuous Improvement, ABB Robot programming, Problem Solving, Nachi Robotics, Universal Robots, JavaSE, PTC Creo, SolidWorks
Education
Missouri University of Science and Technology 2010 — 2013
B.S, Mechanical Engineering
University of Missouri-Rolla 2010 — 2013
Bachelor of Science (B.S.), Mechanical Engineering
Metropolitan Community College 2008 — 2010
A.S, Engineering
Metropolitan Community College-Maple Woods 2008 — 2010
AS, Engineering
Semco Plastics May 2013 - Present
BLOUNT INTERNATIONAL January 2012 - August 2012
Missouri S&T Formula SAE Team August 2010 - December 2011
BLOUNT INTERNATIONAL July 2011 - August 2011
Sitel June 2010 - August 2010
Walmart January 2010 - May 2010
NKC School District September 2008 - January 2010
Skills
Solidworks, Engineering, Machine Vision, Troubleshooting, Programming, Automation, Mechanical Engineering, CAD, Manufacturing, Lean Manufacturing, Six Sigma, Leadership, Pro Engineer, 5S, Process Engineering, Software Documentation, Product Development, AutoCAD, Microsoft Excel, Microsoft Office, Microsoft Word, Continuous Improvement, ABB Robot programming, Problem Solving, Nachi Robotics, Universal Robots, JavaSE, PTC Creo, SolidWorks
Education
Missouri University of Science and Technology 2010 — 2013
B.S, Mechanical Engineering
University of Missouri-Rolla 2010 — 2013
Bachelor of Science (B.S.), Mechanical Engineering
Metropolitan Community College 2008 — 2010
A.S, Engineering
Metropolitan Community College-Maple Woods 2008 — 2010
AS, Engineering
Emerald Ariell Washington Emerald Ariell Washington's Sitel Experience August 2014 - Present
Job Airman First Class
Industry Defense & Space
Experience
United States Air Force August 2014 - Present
Sitel August 2014 - Present
Mary Kay Inc. May 2014 - August 2014
MSU Housing & Residence Life August 2012 - May 2014
Delta State University Police May 2011 - May 2014
Skills
Data Analysis, Access, SPSS, Event Management, Analysis, Research, Statistics, Policy, Databases, Data Entry, Teamwork, Data Management, Time Management, Microsoft Office, Critical Thinking, Visio, Microsoft Excel, PowerPoint
Education
Mississippi State University 2010 — 2014
Bachelor of Arts (B.A.), Criminology
United States Air Force August 2014 - Present
Sitel August 2014 - Present
Mary Kay Inc. May 2014 - August 2014
MSU Housing & Residence Life August 2012 - May 2014
Delta State University Police May 2011 - May 2014
Skills
Data Analysis, Access, SPSS, Event Management, Analysis, Research, Statistics, Policy, Databases, Data Entry, Teamwork, Data Management, Time Management, Microsoft Office, Critical Thinking, Visio, Microsoft Excel, PowerPoint
Education
Mississippi State University 2010 — 2014
Bachelor of Arts (B.A.), Criminology
Candice Pittman, Ph.D. Candice Pittman, Ph.D.'s Sitel Experience June 2004 - August 2006
Job Research Associate III at nSPARC
Industry Higher Education
Experience
NSPARC March 2015 - Present
nSPARC- Mississippi State University May 2013 - Present
nSPARC-Mississippi State University July 2010 - May 2013
Dept of Leadership and Foundations- Mississippi State University September 2009 - May 2010
Sitel June 2004 - August 2006
Skills
Science, Instructional Technology, Instructional Systems..., Workforce Development, Research, Microsoft Office, VMware, Atlassian JIRA, SPSS, Writing, Distance Learning
Education
Mississippi State University 2010 — 2013
Doctor of Philosophy (Ph.D.), Instructional Systems and Workforce Development
Mississippi State University 2009 — 2010
Master of Science (MS), Instructional Technology
Mississippi State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Business Information Systems
NSPARC March 2015 - Present
nSPARC- Mississippi State University May 2013 - Present
nSPARC-Mississippi State University July 2010 - May 2013
Dept of Leadership and Foundations- Mississippi State University September 2009 - May 2010
Sitel June 2004 - August 2006
Skills
Science, Instructional Technology, Instructional Systems..., Workforce Development, Research, Microsoft Office, VMware, Atlassian JIRA, SPSS, Writing, Distance Learning
Education
Mississippi State University 2010 — 2013
Doctor of Philosophy (Ph.D.), Instructional Systems and Workforce Development
Mississippi State University 2009 — 2010
Master of Science (MS), Instructional Technology
Mississippi State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Business Information Systems
Shamiko Malone's Sitel Experience August 2003 - September 2008
Job Wire Transfer Specialist at Cadence Bank
Industry Banking
Experience
Cadence Bank September 2011 - Present
Cadence Bank, N.A. September 2008 - September 2011
Sitel August 2003 - September 2008
Skills
ACH, Loans, Small Business Lending, Deposits, Banking, Technology, Information Technology, Item Processing, Account Reconciliation, Data Entry, Databases, Data Management, Microsoft Office, File Transfer, Customer Service, Customer Satisfaction, Office Administration, Organization, PowerPoint, Project Management, Commercial Banking, Cash Management, Invoicing, Cross Selling, Credit Analysis, Consumer Lending, Credit Risk
Education
Mississippi State University 2007 — 2009
Master degree, Technology
Mississippi State University 2005 — 2006
Bachelor degree, Information Technology Services
Starkville High School 1994 — 1997
High School Diploma, Academics
Cadence Bank September 2011 - Present
Cadence Bank, N.A. September 2008 - September 2011
Sitel August 2003 - September 2008
Skills
ACH, Loans, Small Business Lending, Deposits, Banking, Technology, Information Technology, Item Processing, Account Reconciliation, Data Entry, Databases, Data Management, Microsoft Office, File Transfer, Customer Service, Customer Satisfaction, Office Administration, Organization, PowerPoint, Project Management, Commercial Banking, Cash Management, Invoicing, Cross Selling, Credit Analysis, Consumer Lending, Credit Risk
Education
Mississippi State University 2007 — 2009
Master degree, Technology
Mississippi State University 2005 — 2006
Bachelor degree, Information Technology Services
Starkville High School 1994 — 1997
High School Diploma, Academics
Emmanuel Moore's Sitel Experience August 2013 - September 2013
Job System Engineer at Nextek LLC
Industry Information Technology and Services
Experience
NexTek LLC October 2013 - Present
Sitel August 2013 - September 2013
NEWCORP March 2012 - January 2013
Skills
Computer Repair, Customer Service, Computer Hardware, Windows, Networking, Security, Troubleshooting, Microsoft Office, Microsoft Word, Active Directory, PowerPoint, Windows Server, Citrix, Hardware, Microsoft Excel, Microsoft Exchange, Network Security, Time Management, Team Leadership, VMware
Education
Meridian Community College 2010 — 2012
Information Technology
NexTek LLC October 2013 - Present
Sitel August 2013 - September 2013
NEWCORP March 2012 - January 2013
Skills
Computer Repair, Customer Service, Computer Hardware, Windows, Networking, Security, Troubleshooting, Microsoft Office, Microsoft Word, Active Directory, PowerPoint, Windows Server, Citrix, Hardware, Microsoft Excel, Microsoft Exchange, Network Security, Time Management, Team Leadership, VMware
Education
Meridian Community College 2010 — 2012
Information Technology
Desiree Monts's Sitel Experience May 2002 - July 2009
Job SOX/Security Coordinator
Industry Transportation/Trucking/Railroad
Experience
Goodyear Commercial Tire & Service Centers August 2012 - Present
Goodyear FleetHQ August 2009 - August 2012
Sitel May 2002 - July 2009
Skills
Troubleshooting, Customer Service, Windows, Microsoft Office, HTML, Customer Satisfaction, Call Center, Team Leadership, Call Centers, Computer Hardware, Leadership, Microsoft Excel, OS X, Software Documentation, Strategic Planning, System Administration, Technical Support, PowerPoint, Team Building, Time Management, Training, Web Development, Windows 7, XP, Windows XP, Inventory Management, Management, Operations Management
Education
Mississippi State University 1997 — 2001
Bachelor of Arts (B.A.), Communication emphasis Public Relations
Starkville High 1993 — 1997
Goodyear Commercial Tire & Service Centers August 2012 - Present
Goodyear FleetHQ August 2009 - August 2012
Sitel May 2002 - July 2009
Skills
Troubleshooting, Customer Service, Windows, Microsoft Office, HTML, Customer Satisfaction, Call Center, Team Leadership, Call Centers, Computer Hardware, Leadership, Microsoft Excel, OS X, Software Documentation, Strategic Planning, System Administration, Technical Support, PowerPoint, Team Building, Time Management, Training, Web Development, Windows 7, XP, Windows XP, Inventory Management, Management, Operations Management
Education
Mississippi State University 1997 — 2001
Bachelor of Arts (B.A.), Communication emphasis Public Relations
Starkville High 1993 — 1997
Scott Slater Scott Slater's Sitel Experience June 2005 - June 2006
Job Sr. Capacity Analyst at West Corporation
Industry Telecommunications
Experience
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
Marie Kuhn Marie Kuhn's Sitel Experience July 2013 - December 2014
Job Owner/Operator
Industry Hospital & Health Care
Experience
Sitel July 2013 - December 2014
Medical Manager October 1999 - December 2013
Skills
Team Building, Strategic Planning, Customer Service, Healthcare, Business Development
Education
Moraine Park Technical College 1991 — 1992
Sitel July 2013 - December 2014
Medical Manager October 1999 - December 2013
Skills
Team Building, Strategic Planning, Customer Service, Healthcare, Business Development
Education
Moraine Park Technical College 1991 — 1992
Kris Moore, MBA, MS, PMP Kris Moore, MBA, MS, PMP's Sitel Experience February 2003 - July 2004
Job Senior Project Manager, Consulting at Parallon Business Solutions
Industry Hospital & Health Care
Experience
Parallon Business Solutions July 2013 - Present
Middle Tennessee State University January 2009 - December 2013
Parallon Business Solutions December 2011 - July 2013
Affinion Group August 2009 - December 2011
Ford Motor Credit Company January 2004 - August 2009
Sitel February 2003 - July 2004
Skills
Process Improvement, Leadership, Business Analysis, Project Management, Visio, Vendor Management, Software Documentation, Business Intelligence, SharePoint, SDLC, PMP, Business Process..., Program Management, MS Project, IT Management, Healthcare Information...
Education
Middle Tennessee State University 1997 — 2002
BS Communications
Middle Tennessee State University 2002 — 2004
Master of Business Administration (MBA)
Middle Tennessee State University 2006 — 2008
MS Information Systems, IT Project Management
Parallon Business Solutions July 2013 - Present
Middle Tennessee State University January 2009 - December 2013
Parallon Business Solutions December 2011 - July 2013
Affinion Group August 2009 - December 2011
Ford Motor Credit Company January 2004 - August 2009
Sitel February 2003 - July 2004
Skills
Process Improvement, Leadership, Business Analysis, Project Management, Visio, Vendor Management, Software Documentation, Business Intelligence, SharePoint, SDLC, PMP, Business Process..., Program Management, MS Project, IT Management, Healthcare Information...
Education
Middle Tennessee State University 1997 — 2002
BS Communications
Middle Tennessee State University 2002 — 2004
Master of Business Administration (MBA)
Middle Tennessee State University 2006 — 2008
MS Information Systems, IT Project Management
Matthew DeMoss Matthew DeMoss's Sitel Experience July 2003 - June 2004
Job Owner operator at Innovative Manufacturing
Industry Retail
Experience
Innovative Manufacturing June 2009 - Present
Sheetz 2011 - 2012
Taco Bell November 2009 - July 2011
GC Services June 2006 - August 2008
Securitas July 2004 - June 2006
Sitel July 2003 - June 2004
KeiKar Services February 2003 - July 2003
PennLine Service INC. March 2000 - December 2002
Skills
Microsoft Office, AutoCAD, Autodesk Software, Inventor, Machining, Troubleshooting
Education
Mountwest Community and Technical College 2009 — 2011
Associate's degree, Manufacturing Engineering, 3.8
Mountwest Community and Technical College 2008 — 2009
Associate's degree, Machine Tool Technology/Machinist, 3.8
Innovative Manufacturing June 2009 - Present
Sheetz 2011 - 2012
Taco Bell November 2009 - July 2011
GC Services June 2006 - August 2008
Securitas July 2004 - June 2006
Sitel July 2003 - June 2004
KeiKar Services February 2003 - July 2003
PennLine Service INC. March 2000 - December 2002
Skills
Microsoft Office, AutoCAD, Autodesk Software, Inventor, Machining, Troubleshooting
Education
Mountwest Community and Technical College 2009 — 2011
Associate's degree, Manufacturing Engineering, 3.8
Mountwest Community and Technical College 2008 — 2009
Associate's degree, Machine Tool Technology/Machinist, 3.8
Claude S. Tillman III Claude S. Tillman III's Sitel Experience January 2002 - June 2005
Job Manager at FPL Food LLC
Industry Food Production
Experience
FPL Food LLC December 2010 - June 2015
Kay Jewlers June 2005 - December 2010
Sitel January 2002 - June 2005
Skills
Vendor Management, Process Improvement, Inventory Management, Team Building, Team Leadership, Troubleshooting, Strategic Planning, Microsoft Office, Food Safety, Customer Service, Budgets, Process Scheduler, Microsoft Word, Quality Assurance, HACCP, Sales Management, Supply Chain Management, Forecasting, Research, Leadership, Purchasing, Supply Chain, Management, Training, Food, Continuous Improvement, Operations Management, Sales, Public Speaking
Education
Morehouse College
Bs, Computer Science
FPL Food LLC December 2010 - June 2015
Kay Jewlers June 2005 - December 2010
Sitel January 2002 - June 2005
Skills
Vendor Management, Process Improvement, Inventory Management, Team Building, Team Leadership, Troubleshooting, Strategic Planning, Microsoft Office, Food Safety, Customer Service, Budgets, Process Scheduler, Microsoft Word, Quality Assurance, HACCP, Sales Management, Supply Chain Management, Forecasting, Research, Leadership, Purchasing, Supply Chain, Management, Training, Food, Continuous Improvement, Operations Management, Sales, Public Speaking
Education
Morehouse College
Bs, Computer Science
William Cockrell William Cockrell's Sitel Experience August 2008 - August 2009
Job Instructor of Psychology and Sociology
Industry Research
Experience
Black Hills State University August 2014 - Present
Mississippi State University August 2010 - December 2013
Sitel August 2008 - August 2009
Skills
Data Analysis, Literature Reviews, Data Entry, Lecturing, SPSS, IRB applications, SAS, G*Power, Microsoft Excel, Microsoft Office, Prezi, SONA Systems, Qualtrics, Blackboard, Condition assignment, Transcription, Media Coding, Social Psychology, Qualitative Research, Research, Experimental Design, Public Policy, Statistics, Research Design, Quantitative Research
Education
Mississippi State University 2010 — 2013
Masters of Science, Experimental Social Psychology
University of West Alabama 2004 — 2008
Bachelors of Science, Psychology and Sociology
Black Hills State University August 2014 - Present
Mississippi State University August 2010 - December 2013
Sitel August 2008 - August 2009
Skills
Data Analysis, Literature Reviews, Data Entry, Lecturing, SPSS, IRB applications, SAS, G*Power, Microsoft Excel, Microsoft Office, Prezi, SONA Systems, Qualtrics, Blackboard, Condition assignment, Transcription, Media Coding, Social Psychology, Qualitative Research, Research, Experimental Design, Public Policy, Statistics, Research Design, Quantitative Research
Education
Mississippi State University 2010 — 2013
Masters of Science, Experimental Social Psychology
University of West Alabama 2004 — 2008
Bachelors of Science, Psychology and Sociology
Robert Skjegstad Robert Skjegstad's Sitel Experience March 1998 - April 2002
Job chaplain wichita valley hope
Industry Religious Institutions
Experience
wichita valley hope 2012 - Present
Good Samaritan Society September 2009 - December 2012
Good Samaritan Society February 2007 - September 2009
Express Scripts September 2005 - January 2007
Emmanel Baptist Church April 2002 - September 2005
Primrose Retirement Communities February 2002 - August 2005
PastorEmmanuel Baptist January 2001 - January 2005
Sitel March 1998 - April 2002
Calvery Baptist ChurchCalvary Baptist January 1999 - January 2001
Good Samaritan Society February 1992 - April 1997
Education
Bethel Seminary 1992 — 1996
mdiv, pastoral care
Moody Bible Institute
M; B.A, Div; Pastoral Care; Pastoral
Moody Bible Institute 1987 — 1992
BA, Pastoral
wichita valley hope 2012 - Present
Good Samaritan Society September 2009 - December 2012
Good Samaritan Society February 2007 - September 2009
Express Scripts September 2005 - January 2007
Emmanel Baptist Church April 2002 - September 2005
Primrose Retirement Communities February 2002 - August 2005
PastorEmmanuel Baptist January 2001 - January 2005
Sitel March 1998 - April 2002
Calvery Baptist ChurchCalvary Baptist January 1999 - January 2001
Good Samaritan Society February 1992 - April 1997
Education
Bethel Seminary 1992 — 1996
mdiv, pastoral care
Moody Bible Institute
M; B.A, Div; Pastoral Care; Pastoral
Moody Bible Institute 1987 — 1992
BA, Pastoral
Tiandra Robinson Tiandra Robinson's Sitel Experience October 2010 - April 2012
Job Teller at BankFirst Financial Services
Industry Banking
Experience
BankFirst Financial Services April 2013 - Present
Sitel October 2010 - April 2012
EXPRESS September 2006 - October 2010
Education
Noxubee County High 2001 — 2004
High School Diploma
Meridian Community College
Associate of Arts (A.A.), University Transfer
BankFirst Financial Services April 2013 - Present
Sitel October 2010 - April 2012
EXPRESS September 2006 - October 2010
Education
Noxubee County High 2001 — 2004
High School Diploma
Meridian Community College
Associate of Arts (A.A.), University Transfer
Rebecca O'Dell Rebecca O'Dell's Sitel Experience August 2012 - May 2013
Job Retail Professional
Industry Retail
Experience
Walgreens September 2013 - May 2014
Sitel August 2012 - May 2013
Extended Stay America November 2010 - July 2012
Holiday Inn Express November 2006 - July 2010
Moberly"s Finest Daycare December 2003 - November 2006
Walmart June 1999 - January 2002
Education
Macon Area Vocational Tech 2003 — 2004
Child Development, Child Development
Moberly Area Community College 1998 — 1999
Telecommunications, Telecommunications
Marshall High School 1992 — 1996
High School Diploma, Culinary Arts/Chef Training
Walgreens September 2013 - May 2014
Sitel August 2012 - May 2013
Extended Stay America November 2010 - July 2012
Holiday Inn Express November 2006 - July 2010
Moberly"s Finest Daycare December 2003 - November 2006
Walmart June 1999 - January 2002
Education
Macon Area Vocational Tech 2003 — 2004
Child Development, Child Development
Moberly Area Community College 1998 — 1999
Telecommunications, Telecommunications
Marshall High School 1992 — 1996
High School Diploma, Culinary Arts/Chef Training
Marjorie Jaime Marjorie Jaime's Sitel Experience September 2008 - June 2009
Job Tour Guide at Alabama Constitution Village
Industry Research
Experience
Alabama Constitution Village September 2013 - Present
Self Employed September 2001 - Present
MSU - Cobb Institute of Archaeology January 2010 - June 2012
Sitel September 2008 - June 2009
Hobby Lobby August 2007 - May 2008
Skills
Microsoft Office 2007, Prehistoric Archaeology, Troubleshooting, Home Repairs, Basic First Aid Skills, Leadership, Some Spanish, Some French, Floral Design, Childcare, Pet Care, Organic Gardening, Graphite Drawing, Watercolor, Acrylic Painting, Loom Knitting, Sewing, Crochet, Cooking, Singing, Microsoft Office, Critical Thinking
Education
Mississippi State University 2008 — 2013
Bachelor of Arts (B.A.), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology, 3.4
Madison County High School 2003 — 2007
High School Diploma, General Studies, 3.8
Alabama Constitution Village September 2013 - Present
Self Employed September 2001 - Present
MSU - Cobb Institute of Archaeology January 2010 - June 2012
Sitel September 2008 - June 2009
Hobby Lobby August 2007 - May 2008
Skills
Microsoft Office 2007, Prehistoric Archaeology, Troubleshooting, Home Repairs, Basic First Aid Skills, Leadership, Some Spanish, Some French, Floral Design, Childcare, Pet Care, Organic Gardening, Graphite Drawing, Watercolor, Acrylic Painting, Loom Knitting, Sewing, Crochet, Cooking, Singing, Microsoft Office, Critical Thinking
Education
Mississippi State University 2008 — 2013
Bachelor of Arts (B.A.), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology, 3.4
Madison County High School 2003 — 2007
High School Diploma, General Studies, 3.8
Arthur Wagner Arthur Wagner's Sitel Experience December 2012 - Present
Job USAA Propery/Casualty @ Sitel
Industry Computer & Network Security
Experience
Sitel December 2012 - Present
n/a - currently unemployed November 2012 - December 2012
Paramount motors November 2011 - May 2012
TWB February 2011 - June 2011
US Army 2002 - 2005
Skills
Security, Network Security, Linux, Windows, Cloud Computing, Computer Security, Microsoft Office, Firewalls, Java, C++, Information Security, HTML, Computer Hardware, Windows 7
Education
Montcalm Community College 2005 — 2007
Associate's degree, Computer Installation and Repair Technology/Technician
Sitel December 2012 - Present
n/a - currently unemployed November 2012 - December 2012
Paramount motors November 2011 - May 2012
TWB February 2011 - June 2011
US Army 2002 - 2005
Skills
Security, Network Security, Linux, Windows, Cloud Computing, Computer Security, Microsoft Office, Firewalls, Java, C++, Information Security, HTML, Computer Hardware, Windows 7
Education
Montcalm Community College 2005 — 2007
Associate's degree, Computer Installation and Repair Technology/Technician
April Jeffries April Jeffries's Sitel Experience August 2011 - Present
Job SALES ASSISTANT at DADSCO LED SIGNS
Industry Higher Education
Experience
DADSCO LED SIGNS June 2013 - Present
Sitel August 2011 - Present
Mississippi State University June 2011 - August 2011
Education
Mississippi State University 2009 — 2012
BA, Information Technology System
DADSCO LED SIGNS June 2013 - Present
Sitel August 2011 - Present
Mississippi State University June 2011 - August 2011
Education
Mississippi State University 2009 — 2012
BA, Information Technology System
Daniel Brunty Daniel Brunty's Sitel Experience February 2005 - August 2010
Job News/Sports Reporter at Louisville Publishing, Inc.
Industry Newspapers
Experience
Louisville Publishing, Inc. July 2011 - Present
None August 2010 - April 2011
Sitel February 2005 - August 2010
Skills
Journalism, Feature Articles, Creative Writing, Blogging, Press Releases, Social Media, Proofreading, Facebook, Public Speaking, Editing, News Writing, Copy Editing, Social Networking, Social Media Marketing, Public Relations, Research, Customer Service
Education
Mississippi State University 2008 — 2011
Bachelor of Science, Sports Communication, Journalism
Louisville Publishing, Inc. July 2011 - Present
None August 2010 - April 2011
Sitel February 2005 - August 2010
Skills
Journalism, Feature Articles, Creative Writing, Blogging, Press Releases, Social Media, Proofreading, Facebook, Public Speaking, Editing, News Writing, Copy Editing, Social Networking, Social Media Marketing, Public Relations, Research, Customer Service
Education
Mississippi State University 2008 — 2011
Bachelor of Science, Sports Communication, Journalism
James Jinning James Jinning's Sitel Experience October 2012 - Present
Job Issue Coordinator at MDE INTERNATIONAL
Industry Information Technology and Services
Experience
MDE INTERNATIONAL June 2013 - Present
Sitel October 2012 - Present
Stellar Vision Astronomy Shop February 2008 - October 2012
Wisconsin Carpenter's union May 1987 - January 2008
Skills
AutoCAD, REVET, Inventor, AutoCAD Architecture, Revit, Basic Photoshop, micorsoft office 2007, Illustrator, CAD, 3D Studio Max, Microsoft Office, Windows 7, Software Installation, Troubleshooting, Photoshop, BIM, PowerPoint, Customer Service, Architectural Drawings
Education
ITT Technical Institute 2009 — 2012
Associates Degree, Computer Drafting and Design
Milwaukee Area Technical College 1988 — 1991
Certificate, Carpentry
MDE INTERNATIONAL June 2013 - Present
Sitel October 2012 - Present
Stellar Vision Astronomy Shop February 2008 - October 2012
Wisconsin Carpenter's union May 1987 - January 2008
Skills
AutoCAD, REVET, Inventor, AutoCAD Architecture, Revit, Basic Photoshop, micorsoft office 2007, Illustrator, CAD, 3D Studio Max, Microsoft Office, Windows 7, Software Installation, Troubleshooting, Photoshop, BIM, PowerPoint, Customer Service, Architectural Drawings
Education
ITT Technical Institute 2009 — 2012
Associates Degree, Computer Drafting and Design
Milwaukee Area Technical College 1988 — 1991
Certificate, Carpentry
Kristopher Zwolak Kristopher Zwolak's Sitel Experience February 2010 - August 2010
Job Sales Manager at Canadian Security Professionals
Industry Security and Investigations
Experience
Canadian Security Professionals April 2011 - June 2013
Residence & Conference Centres August 2010 - April 2011
Sitel February 2010 - August 2010
Blockbuster Canada September 2009 - February 2010
Skills
Advertising Sales, Sales, Direct Sales, Training, Leadership, Management, Advertising, Customer Retention, Account Management, Sales Management, Salesforce.com, Sales Operations, Lead Generation, Sales Process, Cold Calling, Troubleshooting, Customer Satisfaction, New Business Development
Education
Mohawk College 2010 — 2013
Network Engineering and Information Security, Internal Technologies
Niagara College 2008 — 2009
General Arts and Science, Philosophy
Canadian Security Professionals April 2011 - June 2013
Residence & Conference Centres August 2010 - April 2011
Sitel February 2010 - August 2010
Blockbuster Canada September 2009 - February 2010
Skills
Advertising Sales, Sales, Direct Sales, Training, Leadership, Management, Advertising, Customer Retention, Account Management, Sales Management, Salesforce.com, Sales Operations, Lead Generation, Sales Process, Cold Calling, Troubleshooting, Customer Satisfaction, New Business Development
Education
Mohawk College 2010 — 2013
Network Engineering and Information Security, Internal Technologies
Niagara College 2008 — 2009
General Arts and Science, Philosophy
Stephanie Kutis Stephanie Kutis's Sitel Experience April 2008 - August 2010
Job Program Analyst at Missile Defense Agency
Industry Information Technology and Services
Experience
Missile Defense Agency February 2013 - Present
Stephanie Kutis Independent Scuba Instructor 2007 - Present
CSC September 2010 - February 2013
Sitel April 2008 - August 2010
BMI 1996 - 2008
Skills
Troubleshooting, Oracle Financials, Problem Solving, ERP, Business Analysis, Oracle Applications, Oracle E-Business Suite, Oracle SQL, Testing, Databases, Oracle, Business Process, Business Intelligence, Requirements Analysis, Integration, User Acceptance Testing, System Administration
Education
Middle Tennessee State University
Bachelor of Science, Computer Information Systems
Missile Defense Agency February 2013 - Present
Stephanie Kutis Independent Scuba Instructor 2007 - Present
CSC September 2010 - February 2013
Sitel April 2008 - August 2010
BMI 1996 - 2008
Skills
Troubleshooting, Oracle Financials, Problem Solving, ERP, Business Analysis, Oracle Applications, Oracle E-Business Suite, Oracle SQL, Testing, Databases, Oracle, Business Process, Business Intelligence, Requirements Analysis, Integration, User Acceptance Testing, System Administration
Education
Middle Tennessee State University
Bachelor of Science, Computer Information Systems
Christina Wilkins Christina Wilkins's Sitel Experience 1994 - 1999
Job Sr. Corporate Accountant at Jet Linx
Industry Airlines/Aviation
Experience
Jet Linx June 2013 - Present
Metropolitan Entertainment and Convention Authority (MECA) October 2011 - June 2013
The Scoular Company February 2011 - October 2011
The Scoular Company October 2009 - January 2011
The Scoular Company July 2005 - October 2009
The Scoular Company January 2003 - June 2005
The Scoular Company April 1999 - January 2003
Sitel 1994 - 1999
Skills
Accounting, Accounts Receivable, Auditing, Access, Budgets, Financial Reporting, Finance, Cash Flow, Financial Accounting, Financial Analysis, Forecasting, Analysis, Fixed Assets, Microsoft Excel, Accounts Payable, Cash Management, Payroll, Financial Statements
Education
The University of Nebraska at Omaha/Nebraska Business Development Center
Metropolitan Community College
University of Nebraska at Omaha
Bachelor of Science, Business Administration, Accounting
Jet Linx June 2013 - Present
Metropolitan Entertainment and Convention Authority (MECA) October 2011 - June 2013
The Scoular Company February 2011 - October 2011
The Scoular Company October 2009 - January 2011
The Scoular Company July 2005 - October 2009
The Scoular Company January 2003 - June 2005
The Scoular Company April 1999 - January 2003
Sitel 1994 - 1999
Skills
Accounting, Accounts Receivable, Auditing, Access, Budgets, Financial Reporting, Finance, Cash Flow, Financial Accounting, Financial Analysis, Forecasting, Analysis, Fixed Assets, Microsoft Excel, Accounts Payable, Cash Management, Payroll, Financial Statements
Education
The University of Nebraska at Omaha/Nebraska Business Development Center
Metropolitan Community College
University of Nebraska at Omaha
Bachelor of Science, Business Administration, Accounting
Marc Gierach Marc Gierach's Sitel Experience December 1997 - December 2000
Job Director IT & Operations at Fabric Images, Inc.
Industry Printing
Experience
Fabric Images, Inc. January 2001 - Present
Sitel December 1997 - December 2000
Stewart and Associates 1996 - 1998
Skills
Customer Relations, Microsoft Office, SharePoint, ERP, SQL Server, Business Intelligence, Crystal Reports, Business Analysis, Integration, Windows, Software Implementation, Team Leadership, Business Management, IT Strategy, HTML, Program Management, Strategic Planning, Requirements Analysis, Problem Solving, Business Process, Software Project..., Management, Project Management, Inventory Management, Leadership, Networking, CRM, Security, IT Management, Windows Server
Education
WI School of Electronics 1993 — 1994
Milwaukee Area Technical College 1992 — 1993
Grafton High School 1989 — 1992
Fabric Images, Inc. January 2001 - Present
Sitel December 1997 - December 2000
Stewart and Associates 1996 - 1998
Skills
Customer Relations, Microsoft Office, SharePoint, ERP, SQL Server, Business Intelligence, Crystal Reports, Business Analysis, Integration, Windows, Software Implementation, Team Leadership, Business Management, IT Strategy, HTML, Program Management, Strategic Planning, Requirements Analysis, Problem Solving, Business Process, Software Project..., Management, Project Management, Inventory Management, Leadership, Networking, CRM, Security, IT Management, Windows Server
Education
WI School of Electronics 1993 — 1994
Milwaukee Area Technical College 1992 — 1993
Grafton High School 1989 — 1992
Don Runyan Don Runyan's Sitel Experience December 2008 - January 2010
Job Business Development Executive
Industry Outsourcing/Offshoring
Experience
HP Enterprise Services March 2011 - Present
eBags July 2010 - February 2011
Sitel December 2008 - January 2010
TransFirst April 2008 - November 2008
Convergys November 2004 - December 2007
Finali Corporation March 2000 - November 2004
Electronic Data Systems October 1998 - March 2000
EDS November 1985 - October 1998
Skills
Vendor Relationships, Change Management, CRM, Vendor Management, Call Centers, BPO, Business Development, Offshore Outsourcing, Outsourcing, Service Delivery, Operations Management, Customer Engagement, P&L Management, Call Center, Leadership, Sales, Sales Management, Management, Process Improvement, Contact Centers, Account Management, Customer Satisfaction, Start-ups, Customer Experience, Strategy, Program Management, Customer Service, Business Intelligence, Telecommunications, Strategic Partnerships, Team Management, Business Process..., Cross-functional Team..., Customer Retention, SaaS, Team Leadership, Workforce Management, Executive Management, Performance Management, Enterprise Software, Solution Selling, Professional Services, Managed Services, Salesforce.com
Education
Michigan State University 1979 — 1980
MSW, Social Work
Michigan State University 1975 — 1979
BA, Social Science
HP Enterprise Services March 2011 - Present
eBags July 2010 - February 2011
Sitel December 2008 - January 2010
TransFirst April 2008 - November 2008
Convergys November 2004 - December 2007
Finali Corporation March 2000 - November 2004
Electronic Data Systems October 1998 - March 2000
EDS November 1985 - October 1998
Skills
Vendor Relationships, Change Management, CRM, Vendor Management, Call Centers, BPO, Business Development, Offshore Outsourcing, Outsourcing, Service Delivery, Operations Management, Customer Engagement, P&L Management, Call Center, Leadership, Sales, Sales Management, Management, Process Improvement, Contact Centers, Account Management, Customer Satisfaction, Start-ups, Customer Experience, Strategy, Program Management, Customer Service, Business Intelligence, Telecommunications, Strategic Partnerships, Team Management, Business Process..., Cross-functional Team..., Customer Retention, SaaS, Team Leadership, Workforce Management, Executive Management, Performance Management, Enterprise Software, Solution Selling, Professional Services, Managed Services, Salesforce.com
Education
Michigan State University 1979 — 1980
MSW, Social Work
Michigan State University 1975 — 1979
BA, Social Science
Carla Schechter Carla Schechter's Sitel Experience August 2014 - April 2015
Job At Home Advisor at Apple
Industry Human Resources
Experience
Apple May 2015 - Present
Sitel August 2014 - April 2015
Sitel May 2013 - August 2014
Wide Open West November 2011 - April 2013
Wide Open West November 2011 - April 2013
Pearson March 2011 - November 2011
Best Buy September 2010 - January 2011
Obama for America September 2008 - September 2008
Michigan State University May 2008 - June 2008
Marla and Ron Jansen 2004 - 2006
Skills
Customer Service, Data Analysis, Microsoft Office, Social Media, Customer Relations, Planning, Adobe Creative Suite, Photo Editing, Public Speaking, Creative Problem Solving, Mac OS, Writing, Account Management, Troubleshooting, Recruiting, PowerPoint, Research, Training, Leadership
Education
Michigan State University 2005 — 2010
B.A., Political Science
North Farmington High School 2001 — 2005
Diploma, General studies
Norup Middle School 1998 — 1999
Apple May 2015 - Present
Sitel August 2014 - April 2015
Sitel May 2013 - August 2014
Wide Open West November 2011 - April 2013
Wide Open West November 2011 - April 2013
Pearson March 2011 - November 2011
Best Buy September 2010 - January 2011
Obama for America September 2008 - September 2008
Michigan State University May 2008 - June 2008
Marla and Ron Jansen 2004 - 2006
Skills
Customer Service, Data Analysis, Microsoft Office, Social Media, Customer Relations, Planning, Adobe Creative Suite, Photo Editing, Public Speaking, Creative Problem Solving, Mac OS, Writing, Account Management, Troubleshooting, Recruiting, PowerPoint, Research, Training, Leadership
Education
Michigan State University 2005 — 2010
B.A., Political Science
North Farmington High School 2001 — 2005
Diploma, General studies
Norup Middle School 1998 — 1999
Shannon Kush Shannon Kush's Sitel Experience July 2000 - May 2003
Job Seller Risk Operations Agent at PayPal
Industry Internet
Experience
PayPal September 2007 - Present
PayPal April 2007 - September 2007
Neighborhood Trust Federal Credit Union September 2003 - December 2005
Sitel July 2000 - May 2003
Sitel April 1999 - July 2000
Sitel November 1998 - April 1999
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Fraud Detection, Customer Support, Transaction Processing, E-commerce, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Customer Insight, Risk Management, Risk Assessment, Credit Risk, Data Entry, Financial Analysis, Highly Ambitious, Highly motivated..., Phone Etiquette, Product Knowledge, Problem Solving, Listening to customers, Professional Phone..., Multi Tasking, Teamwork, Software Documentation, E-payments, Payments
Education
Metropolitan Community College 2012 — 2016
Santana High School 1993 — 1997
General Studies
PayPal September 2007 - Present
PayPal April 2007 - September 2007
Neighborhood Trust Federal Credit Union September 2003 - December 2005
Sitel July 2000 - May 2003
Sitel April 1999 - July 2000
Sitel November 1998 - April 1999
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Fraud Detection, Customer Support, Transaction Processing, E-commerce, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Customer Insight, Risk Management, Risk Assessment, Credit Risk, Data Entry, Financial Analysis, Highly Ambitious, Highly motivated..., Phone Etiquette, Product Knowledge, Problem Solving, Listening to customers, Professional Phone..., Multi Tasking, Teamwork, Software Documentation, E-payments, Payments
Education
Metropolitan Community College 2012 — 2016
Santana High School 1993 — 1997
General Studies
Kyle Pearson Kyle Pearson's Sitel Experience September 2013 - October 2013
Job Software Developer for EdFinancial
Industry Information Technology and Services
Experience
Edfinancial Services July 2014 - Present
CBJ Designs & More October 2013 - July 2014
Sitel September 2013 - October 2013
Kmart Corporation May 2013 - September 2013
Kmart Corporation May 2011 - January 2013
Skills
ASP.NET, C#, Networking, SQL, Windows, Windows 7, HTML, Operating Systems, Programming, Windows Server, Access, Visio, Databases, Visual Studio, Oracle, XP, MS Project, Microsoft Office, .NET, T-SQL, Microsoft SQL Server, Troubleshooting, Web Development, ADO.NET, Software Documentation, Software Development, Agile Methodologies, Scrum, SDLC, Web Applications, jQuery
Education
Middle Tennessee State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Edfinancial Services July 2014 - Present
CBJ Designs & More October 2013 - July 2014
Sitel September 2013 - October 2013
Kmart Corporation May 2013 - September 2013
Kmart Corporation May 2011 - January 2013
Skills
ASP.NET, C#, Networking, SQL, Windows, Windows 7, HTML, Operating Systems, Programming, Windows Server, Access, Visio, Databases, Visual Studio, Oracle, XP, MS Project, Microsoft Office, .NET, T-SQL, Microsoft SQL Server, Troubleshooting, Web Development, ADO.NET, Software Documentation, Software Development, Agile Methodologies, Scrum, SDLC, Web Applications, jQuery
Education
Middle Tennessee State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Sheree P Sheree P's Sitel Experience July 2002 - April 2009
Job Tech Advisor
Industry Consumer Electronics
Experience
Apple May 2013 - Present
Working Solutions December 2009 - December 2012
Sitel July 2002 - April 2009
Skills
Technical Support, Call Centers, Troubleshooting, Help Desk Support, Windows 7, XP, Computer Hardware, Customer Support, Software Documentation, Customer Satisfaction, Windows, Access, TCP/IP, Customer Service, Windows Vista, Telecommunications, Call Center, Wireless Networking, Windows Server, Lotus Notes, Hardware, System Deployment, Servers
Education
The University of Memphis 2013 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Mississippi State University 1997 — 2000
Bachelors of Business Administration, Business Information Systems
Northeast Mississippi Community College 1995 — 1997
Associates of Applied Science, Computer Programming
Apple May 2013 - Present
Working Solutions December 2009 - December 2012
Sitel July 2002 - April 2009
Skills
Technical Support, Call Centers, Troubleshooting, Help Desk Support, Windows 7, XP, Computer Hardware, Customer Support, Software Documentation, Customer Satisfaction, Windows, Access, TCP/IP, Customer Service, Windows Vista, Telecommunications, Call Center, Wireless Networking, Windows Server, Lotus Notes, Hardware, System Deployment, Servers
Education
The University of Memphis 2013 — 2015
Bachelor of Business Administration (B.B.A.), Accounting
Mississippi State University 1997 — 2000
Bachelors of Business Administration, Business Information Systems
Northeast Mississippi Community College 1995 — 1997
Associates of Applied Science, Computer Programming
Paul Lutz Paul Lutz's Sitel Experience February 2011 - April 2012
Job Principal Consultant Bent Creek Consulting
Industry Marketing and Advertising
Experience
Bent Creek Consulting February 2009 - Present
Sitel February 2011 - April 2012
Nortel 2006 - 2009
Stratus Technologies 2004 - 2006
Nortel Networks 1997 - 2004
Rockwell Switching Systems Division 1995 - 1997
Skills
Product Management, Channel, Product Development, Segmentation, Telecommunications, Product Marketing, VoIP, SaaS, Call Center, Vendor Management, Cross-functional Team..., Competitive Analysis, Lead Generation, Cloud Computing, Professional Services, Marketing Automation, Strategic Partnerships, Project Management, Business Development, Channel Partners, Strategy, Leadership, Management, Sales, Go-to-market Strategy, Program Management, Call Centers, Start-ups, Enterprise Software
Education
State University of New York - System
BA, Computer Science
Middle Tennessee State University
Cont-ed, Proj. Mgt., Internet Mktg.
Bent Creek Consulting February 2009 - Present
Sitel February 2011 - April 2012
Nortel 2006 - 2009
Stratus Technologies 2004 - 2006
Nortel Networks 1997 - 2004
Rockwell Switching Systems Division 1995 - 1997
Skills
Product Management, Channel, Product Development, Segmentation, Telecommunications, Product Marketing, VoIP, SaaS, Call Center, Vendor Management, Cross-functional Team..., Competitive Analysis, Lead Generation, Cloud Computing, Professional Services, Marketing Automation, Strategic Partnerships, Project Management, Business Development, Channel Partners, Strategy, Leadership, Management, Sales, Go-to-market Strategy, Program Management, Call Centers, Start-ups, Enterprise Software
Education
State University of New York - System
BA, Computer Science
Middle Tennessee State University
Cont-ed, Proj. Mgt., Internet Mktg.
Chris Epley Chris Epley's Sitel Experience July 2015 - Present
Job Site Director
Industry Outsourcing/Offshoring
Experience
Sitel July 2015 - Present
Sitel November 2012 - July 2015
Sitel November 2011 - November 2012
Sitel November 2007 - November 2011
Sitel April 2006 - November 2007
ClientLogic 1998 - 2003
Skills
Business Analysis, Account Management, Project Management, Business Objects, Avaya, CMS, Report Writing, BPO, Call Centers, Performance Management, Performance Improvement, PMP
Education
Montreat College
B.B.A, Business
Sitel July 2015 - Present
Sitel November 2012 - July 2015
Sitel November 2011 - November 2012
Sitel November 2007 - November 2011
Sitel April 2006 - November 2007
ClientLogic 1998 - 2003
Skills
Business Analysis, Account Management, Project Management, Business Objects, Avaya, CMS, Report Writing, BPO, Call Centers, Performance Management, Performance Improvement, PMP
Education
Montreat College
B.B.A, Business
Karolen Hall Karolen Hall's Sitel Experience November 2008 - June 2009
Job Sr. Business Analyst
Industry Information Technology and Services
Experience
Modis February 2013 - Present
First Data July 2012 - January 2013
Oriental Trading Company June 2009 - June 2012
Sitel November 2008 - June 2009
CSG Systems Intl., Inc. July 2000 - July 2008
Compaq July 1998 - July 2000
Inacom July 1988 - July 1998
Skills
Requirements Gathering, Business Analysis, Requirements Analysis, Software Documentation, Analysis, Business Requirements, Agile Methodologies, Process Improvement, SDLC, CRM, Business Intelligence, Master Data Management, Systems Analysis, Vendor Management, ITIL, Waterfall, Business Process, Integration, Business Process..., Data Warehousing, Software Project..., Agile Project Management, Business Process..., Product Information..., Disaster Recovery, Training, Visio, Management, Project Management, SharePoint, PMO, Leadership, Testing, Microsoft Test Manager, Waterfall Methodologies, Data Analysis, Data Governance, Customer Relationship..., Issue Management, Problem Management, IT Service Management, Business Continuity..., Call Center Support &..., Enterprise Relationship..., ETL Analysis, EDI Analysis, Telephony, PCI DSS, User Acceptance Testing, Team Foundation Server
Education
Metropolitan Community College 1998 — 2001
Information Technology, Accounting, Business Administration
Modis February 2013 - Present
First Data July 2012 - January 2013
Oriental Trading Company June 2009 - June 2012
Sitel November 2008 - June 2009
CSG Systems Intl., Inc. July 2000 - July 2008
Compaq July 1998 - July 2000
Inacom July 1988 - July 1998
Skills
Requirements Gathering, Business Analysis, Requirements Analysis, Software Documentation, Analysis, Business Requirements, Agile Methodologies, Process Improvement, SDLC, CRM, Business Intelligence, Master Data Management, Systems Analysis, Vendor Management, ITIL, Waterfall, Business Process, Integration, Business Process..., Data Warehousing, Software Project..., Agile Project Management, Business Process..., Product Information..., Disaster Recovery, Training, Visio, Management, Project Management, SharePoint, PMO, Leadership, Testing, Microsoft Test Manager, Waterfall Methodologies, Data Analysis, Data Governance, Customer Relationship..., Issue Management, Problem Management, IT Service Management, Business Continuity..., Call Center Support &..., Enterprise Relationship..., ETL Analysis, EDI Analysis, Telephony, PCI DSS, User Acceptance Testing, Team Foundation Server
Education
Metropolitan Community College 1998 — 2001
Information Technology, Accounting, Business Administration
Page Inman's Sitel Experience April 2009 - Present
Job Senior Proposal Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel April 2009 - Present
San Diego Union-Tribune 2005 - 2008
Charleston City Paper September 2004 - June 2005
Skills
Copy Editing, Editing, Proofreading, Ap Style, Newspaper, Social Media, Blogging, Photography, Copywriting, Publications, Proposal Writing, Press Releases, Newspapers, Advertising, Management, AP Style
Education
Middle Tennessee State University 1997 — 2002
BS, Journalism, 3.8 GPA
Sitel April 2009 - Present
San Diego Union-Tribune 2005 - 2008
Charleston City Paper September 2004 - June 2005
Skills
Copy Editing, Editing, Proofreading, Ap Style, Newspaper, Social Media, Blogging, Photography, Copywriting, Publications, Proposal Writing, Press Releases, Newspapers, Advertising, Management, AP Style
Education
Middle Tennessee State University 1997 — 2002
BS, Journalism, 3.8 GPA
Mike Woodson Mike Woodson's Sitel Experience July 2007 - May 2011
Job Business Systems Manager at First Data Corporation
Industry Information Technology and Services
Experience
First Data Corporation December 2012 - Present
Xerox April 2011 - December 2012
Sitel July 2007 - May 2011
Verint March 2003 - July 2007
Enron November 1996 - December 2002
Time Warner Cable 1992 - 1994
Skills
VoIP, DNS, TCP/IP, VPN, Avaya, Troubleshooting, Technical Support, LAN-WAN, Call Center, CTI, Project Management, ITIL, Telecommunications, Vendor Management, Data Center, Integration, Servers, Help Desk Support, Contact Centers, Management, Windows Server, Active Directory, IT Management, Windows, Call Centers, Enterprise Software, Telephony, Sla, Infrastructure, Disaster Recovery, Networking
Education
Montgomery College 1980 — 1984
First Data Corporation December 2012 - Present
Xerox April 2011 - December 2012
Sitel July 2007 - May 2011
Verint March 2003 - July 2007
Enron November 1996 - December 2002
Time Warner Cable 1992 - 1994
Skills
VoIP, DNS, TCP/IP, VPN, Avaya, Troubleshooting, Technical Support, LAN-WAN, Call Center, CTI, Project Management, ITIL, Telecommunications, Vendor Management, Data Center, Integration, Servers, Help Desk Support, Contact Centers, Management, Windows Server, Active Directory, IT Management, Windows, Call Centers, Enterprise Software, Telephony, Sla, Infrastructure, Disaster Recovery, Networking
Education
Montgomery College 1980 — 1984
Brandon Merriweather Brandon Merriweather's Sitel Experience May 2014 - May 2015
Job Sales Representative at Ace Marketing and Sales
Industry Consumer Services
Experience
Ace Marketing and Sales March 2015 - Present
Sitel May 2014 - May 2015
TJ Maxx August 2014 - September 2014
Lettuce Eat March 2014 - August 2014
Line-X Protective Coatings March 2014 - August 2014
Apple July 2013 - July 2014
GameStop February 2010 - August 2012
Skills
Computer Maintenance, Computer Repair, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Microsoft Office, Software Design, Software Development, Soft Skills, Stocking, Retail Sales, Restaurants, Food Safety, Food Preparation, tecdhnology, customer..., Sales, Customer Satisfaction, Inventory Control, Leadership
Education
Southwest Tennessee Community College 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.27
Middle Tennessee State University 2012 — 2013
Business Administration and Management, General
Germantown Hi8gh School 2008 — 2012
graduate, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ace Marketing and Sales March 2015 - Present
Sitel May 2014 - May 2015
TJ Maxx August 2014 - September 2014
Lettuce Eat March 2014 - August 2014
Line-X Protective Coatings March 2014 - August 2014
Apple July 2013 - July 2014
GameStop February 2010 - August 2012
Skills
Computer Maintenance, Computer Repair, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Microsoft Office, Software Design, Software Development, Soft Skills, Stocking, Retail Sales, Restaurants, Food Safety, Food Preparation, tecdhnology, customer..., Sales, Customer Satisfaction, Inventory Control, Leadership
Education
Southwest Tennessee Community College 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.27
Middle Tennessee State University 2012 — 2013
Business Administration and Management, General
Germantown Hi8gh School 2008 — 2012
graduate, College/University Preparatory and Advanced High School/Secondary Diploma Program
Lynn M. Schott Lynn M. Schott's Sitel Experience January 2015 - September 2015
Job Field desktop support at TechSystems
Industry Information Technology and Services
Experience
TechSystems September 2015 - Present
Sitel January 2015 - September 2015
Mobridge Regional Hospital July 2012 - June 2014
Mercer University February 1995 - June 2012
USAF November 1977 - November 1992
Skills
Network Administration, Wireless Networking, Software Installation, Networking, Windows, Servers, Cisco IOS, Cisco Technologies, Extreme Switches, Home Networking, Server Administration, Windows 7, MySQL, Military, Windows Server, Troubleshooting, PHP, Help Desk Support, C++, HTML, Workstations, Computer Maintenance, XP, OS X, Dreamweaver, Windows XP, Computer Repair, Professional Networking, Visual Basic, PHP development, Python Programming, Windows XP Professional, Windows Server 2008, Windows Server 2008 R2, 2008 R2, CentOS, Fedora Core, Toggle, Business Networking, Python, Microsoft Office
Education
Mercer University 1995 — 2005
BSIS, Information Systems
Middle Georgia Technical College 1993 — 1995
Information Systems, Computer Operations, Computer Maintenance
Griffin Technical College
Certification Credits, CCNA, Web Applications Programming
TechSystems September 2015 - Present
Sitel January 2015 - September 2015
Mobridge Regional Hospital July 2012 - June 2014
Mercer University February 1995 - June 2012
USAF November 1977 - November 1992
Skills
Network Administration, Wireless Networking, Software Installation, Networking, Windows, Servers, Cisco IOS, Cisco Technologies, Extreme Switches, Home Networking, Server Administration, Windows 7, MySQL, Military, Windows Server, Troubleshooting, PHP, Help Desk Support, C++, HTML, Workstations, Computer Maintenance, XP, OS X, Dreamweaver, Windows XP, Computer Repair, Professional Networking, Visual Basic, PHP development, Python Programming, Windows XP Professional, Windows Server 2008, Windows Server 2008 R2, 2008 R2, CentOS, Fedora Core, Toggle, Business Networking, Python, Microsoft Office
Education
Mercer University 1995 — 2005
BSIS, Information Systems
Middle Georgia Technical College 1993 — 1995
Information Systems, Computer Operations, Computer Maintenance
Griffin Technical College
Certification Credits, CCNA, Web Applications Programming
Susan Ghorbani's Sitel Experience July 2015 - Present
Job Senior Manager, Global Marketing at Sitel
Industry Marketing and Advertising
Experience
Sitel July 2015 - Present
Gannett July 2013 - June 2015
Nashville Area Chamber of Commerce May 2013 - June 2014
East-Centric Pavilion July 2012 - January 2014
Gannett October 2011 - July 2012
Vita Social Marketing Solutions October 2010 - October 2011
Gaylord Entertainment September 2009 - October 2010
Gaylord Entertainment January 2008 - September 2009
Second Harvest Food Bank of Middle Tennessee 2007 - 2007
Comcast Cable Communications 2005 - 2007
Skills
Entertainment, Marketing, Event Management, Hospitality, Leadership, Content Management, Public Relations, Marketing Communications, Community Outreach, Marketing Strategy, Social Media, Social Media Marketing, Email Marketing, Advertising, Strategy, Online Marketing
Education
Middle Tennessee State University 1998 — 2004
B.S. Mass Communication, Public Relations/Advertising
Northwestern University
Online Coursework (Currently Enrolled), Content Strategy
Sitel July 2015 - Present
Gannett July 2013 - June 2015
Nashville Area Chamber of Commerce May 2013 - June 2014
East-Centric Pavilion July 2012 - January 2014
Gannett October 2011 - July 2012
Vita Social Marketing Solutions October 2010 - October 2011
Gaylord Entertainment September 2009 - October 2010
Gaylord Entertainment January 2008 - September 2009
Second Harvest Food Bank of Middle Tennessee 2007 - 2007
Comcast Cable Communications 2005 - 2007
Skills
Entertainment, Marketing, Event Management, Hospitality, Leadership, Content Management, Public Relations, Marketing Communications, Community Outreach, Marketing Strategy, Social Media, Social Media Marketing, Email Marketing, Advertising, Strategy, Online Marketing
Education
Middle Tennessee State University 1998 — 2004
B.S. Mass Communication, Public Relations/Advertising
Northwestern University
Online Coursework (Currently Enrolled), Content Strategy
Christophe Honliasso's Sitel Experience February 2005 - May 2005
Job Risk Management, Payment Operations, Chargeback
Industry Financial Services
Experience
Central Payment May 2015 - Present
Novozymes August 2013 - May 2015
Total Living Choices June 2013 - August 2013
PayPal July 2009 - May 2013
PayPal June 2007 - July 2009
PayPal November 2005 - June 2007
West Corporation May 2005 - November 2005
Sitel February 2005 - May 2005
Skills
Electronic Payment..., Fraud Detection, Credit Risk, Credit Analysis, Credit Card Transaction..., Credit Cards, Customer Service, Customer Retention, Customer Experience, Translation, Telecommunications, Telemarketing, Chargebacks, Management, Fraud, Financial Risk, E-payments, Credit, Payments, Analysis, Customer Satisfaction, Microsoft Office, Leadership, Call Centers, Sales, Microsoft Excel
Education
Metropolitan Community College
Central Payment May 2015 - Present
Novozymes August 2013 - May 2015
Total Living Choices June 2013 - August 2013
PayPal July 2009 - May 2013
PayPal June 2007 - July 2009
PayPal November 2005 - June 2007
West Corporation May 2005 - November 2005
Sitel February 2005 - May 2005
Skills
Electronic Payment..., Fraud Detection, Credit Risk, Credit Analysis, Credit Card Transaction..., Credit Cards, Customer Service, Customer Retention, Customer Experience, Translation, Telecommunications, Telemarketing, Chargebacks, Management, Fraud, Financial Risk, E-payments, Credit, Payments, Analysis, Customer Satisfaction, Microsoft Office, Leadership, Call Centers, Sales, Microsoft Excel
Education
Metropolitan Community College
Jeffery Skinner Jeffery Skinner's Sitel Experience August 2006 - December 2009
Job Senior Pricing Analyst at Dollar General
Industry Retail
Experience
Dollar General August 2014 - Present
Dollar General July 2011 - August 2014
Nissan Motor Corporation January 2010 - June 2011
Sitel August 2006 - December 2009
Skills
Forecasting, Process Improvement, Inventory Management, Retail, Microsoft Excel, Management, Analysis, P&L, Financial Analysis, Customer Service, Access, Customer Satisfaction, Budgets, Inventory Control, Business Analysis
Education
Middle Tennessee State University 2003 — 2006
Bachelor of Business Administration (B.B.A.), Accounting
University of Oklahoma 1988 — 1991
Bachelor of Business Administration (BBA), Marketing
Dollar General August 2014 - Present
Dollar General July 2011 - August 2014
Nissan Motor Corporation January 2010 - June 2011
Sitel August 2006 - December 2009
Skills
Forecasting, Process Improvement, Inventory Management, Retail, Microsoft Excel, Management, Analysis, P&L, Financial Analysis, Customer Service, Access, Customer Satisfaction, Budgets, Inventory Control, Business Analysis
Education
Middle Tennessee State University 2003 — 2006
Bachelor of Business Administration (B.B.A.), Accounting
University of Oklahoma 1988 — 1991
Bachelor of Business Administration (BBA), Marketing
Susan McConnell's Sitel Experience March 2015 - April 2015
Job Physician Assistant in Asheville, NC
Industry Medical Practice
Experience
Private Home Health August 2015 - August 2015
Private Home Health May 2015 - May 2015
Sitel March 2015 - April 2015
Personal time off intermittently to care for ailing family member: ready for full time work July 2012 - March 2015
Ideal Image March 2014 - September 2014
Dr. Corrigan Pain Clinic Locum April 2012 - May 2012
Orthopaedic Specialist of the Carolina's October 2011 - March 2012
Wake Forest Baptist Health November 1999 - October 2011
Chico's March 2009 - April 2010
Ann White, MD August 1999 - November 1999
Skills
Pediatric orthopaedics, Upper extremity..., Chronic pain, Spine, Orthopaedic, Paralegal, Community Organizing, Wound vac, Bone Stimulator, External Fixator for..., Baclofen Pump, Outgoing, Initiator, proactive, Caring and Compassionate, Skilled..., Willing to recreate..., Orthopedic, Compassion, Caring, Healthcare, Chronic Pain, Pediatrics, Pain Management, Medicine, Emergency Medicine, Sports Medicine, Clinical Research, Surgery, Treatment, Internal Medicine, Patient Education, Hospitals, Emergency Room, Wound Care, Primary Care, Family Medicine, EMR, Medical Education, Critical Care, Customer Service, Sales
Education
Wake Forest University School of Medicine 1999 — 2011
CME while working in Orthopaedics
Alderson-Broaddus College, PA school 1997 — 1999
BS, Medical Science (Physician Assistant)
Salem College 1994 — 1994
Prep for PA school, Litigation Paralegal
CPCC 1993 — 1993
Certificate, Nursing Assistant
UNC Charlotte 1992 — 1993
Prep for PA school, Preparing for PA School; sciences
Meredith College 1990 — 1991
Certificate, Legal Assistant Litigation
University of North Carolina at Chapel Hill 1984 — 1989
BA, Economics and Industrial Relations
Private Home Health August 2015 - August 2015
Private Home Health May 2015 - May 2015
Sitel March 2015 - April 2015
Personal time off intermittently to care for ailing family member: ready for full time work July 2012 - March 2015
Ideal Image March 2014 - September 2014
Dr. Corrigan Pain Clinic Locum April 2012 - May 2012
Orthopaedic Specialist of the Carolina's October 2011 - March 2012
Wake Forest Baptist Health November 1999 - October 2011
Chico's March 2009 - April 2010
Ann White, MD August 1999 - November 1999
Skills
Pediatric orthopaedics, Upper extremity..., Chronic pain, Spine, Orthopaedic, Paralegal, Community Organizing, Wound vac, Bone Stimulator, External Fixator for..., Baclofen Pump, Outgoing, Initiator, proactive, Caring and Compassionate, Skilled..., Willing to recreate..., Orthopedic, Compassion, Caring, Healthcare, Chronic Pain, Pediatrics, Pain Management, Medicine, Emergency Medicine, Sports Medicine, Clinical Research, Surgery, Treatment, Internal Medicine, Patient Education, Hospitals, Emergency Room, Wound Care, Primary Care, Family Medicine, EMR, Medical Education, Critical Care, Customer Service, Sales
Education
Wake Forest University School of Medicine 1999 — 2011
CME while working in Orthopaedics
Alderson-Broaddus College, PA school 1997 — 1999
BS, Medical Science (Physician Assistant)
Salem College 1994 — 1994
Prep for PA school, Litigation Paralegal
CPCC 1993 — 1993
Certificate, Nursing Assistant
UNC Charlotte 1992 — 1993
Prep for PA school, Preparing for PA School; sciences
Meredith College 1990 — 1991
Certificate, Legal Assistant Litigation
University of North Carolina at Chapel Hill 1984 — 1989
BA, Economics and Industrial Relations
Erin Hannah's Sitel Experience August 2007 - September 2008
Job Seeking & Connecting Top Talent to DIRECTV!
Industry Broadcast Media
Experience
DIRECTV September 2008 - Present
Sitel August 2007 - September 2008
Sitel February 2005 - August 2007
Ironton City Schools July 2002 - November 2004
Montgomery County Schools August 2001 - May 2002
Telespectrum Worldwide 1997 - 1999
Skills
Coaching, Mentoring, Hiring, Interviewing, Call Center, Training, Screening Resumes, Compensation & Benefit, Recruiting, Taleo, Talent Acquisition, Change Management, Human Resources, EV5, Process Improvement, Customer Satisfaction, Problem Solving, Microsoft Office, Quality Assurance, Employee Relations, Applicant Tracking..., Onboarding, Talent Management, Sourcing, Technical Recruiting, Public Speaking, Community Outreach, Advertising, Public Relations, Budget, Interviews, Call Centers, Budgets, Personnel Management, Benefits Administration, Customer Service, Program Management, Screening, Leadership Development, Employee Training, Performance Management, Employee Engagement, College Recruiting, Organizational..., Workforce Planning, Job Analysis, Career Development, New Hire Orientations, Succession Planning, Deferred Compensation
Education
Morehead State University
BA of Music Education, Instrumental and Choral Music
Morehead State University
DIRECTV September 2008 - Present
Sitel August 2007 - September 2008
Sitel February 2005 - August 2007
Ironton City Schools July 2002 - November 2004
Montgomery County Schools August 2001 - May 2002
Telespectrum Worldwide 1997 - 1999
Skills
Coaching, Mentoring, Hiring, Interviewing, Call Center, Training, Screening Resumes, Compensation & Benefit, Recruiting, Taleo, Talent Acquisition, Change Management, Human Resources, EV5, Process Improvement, Customer Satisfaction, Problem Solving, Microsoft Office, Quality Assurance, Employee Relations, Applicant Tracking..., Onboarding, Talent Management, Sourcing, Technical Recruiting, Public Speaking, Community Outreach, Advertising, Public Relations, Budget, Interviews, Call Centers, Budgets, Personnel Management, Benefits Administration, Customer Service, Program Management, Screening, Leadership Development, Employee Training, Performance Management, Employee Engagement, College Recruiting, Organizational..., Workforce Planning, Job Analysis, Career Development, New Hire Orientations, Succession Planning, Deferred Compensation
Education
Morehead State University
BA of Music Education, Instrumental and Choral Music
Morehead State University
Bradley Thaggard Bradley Thaggard's Sitel Experience July 2008 - June 2009
Job Event Operations Group
Industry Events Services
Experience
Event Operations Group July 2009 - Present
Department of Public Works May 2014 - July 2014
Sitel July 2008 - June 2009
Mississippi State University Golf Course August 2007 - April 2008
Skills
Customer Service, Research, PowerPoint, Data Analysis, Community Outreach, Government, Microsoft Office, Public Speaking, Microsoft Excel, Editing, Event Management, Policy
Education
Mississippi State University 2012 — 2014
Master of Public Policy and Administration, 3.44
Mississippi State University 2009 — 2011
Bachelor of Arts (B.A.), Political Science and Government
Event Operations Group July 2009 - Present
Department of Public Works May 2014 - July 2014
Sitel July 2008 - June 2009
Mississippi State University Golf Course August 2007 - April 2008
Skills
Customer Service, Research, PowerPoint, Data Analysis, Community Outreach, Government, Microsoft Office, Public Speaking, Microsoft Excel, Editing, Event Management, Policy
Education
Mississippi State University 2012 — 2014
Master of Public Policy and Administration, 3.44
Mississippi State University 2009 — 2011
Bachelor of Arts (B.A.), Political Science and Government
Christina Kang's Sitel Experience June 2001 - November 2004
Job HR Office Manager at FireFly Space Systems
Industry Staffing and Recruiting
Experience
FireFly Space Systems 2014 - Present
NexxLinx November 2011 - 2014
Kelly Engineering Resources June 2004 - November 2011
Microchip Technology January 2010 - November 2010
Sitel June 2001 - November 2004
Skills
Recruiting, Employee Relations, Job Fairs, HRIS, Employee Benefits, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Internet Recruiting, College Recruiting, Onboarding, Screening Resumes, Benefits Negotiation, Sourcing, Workforce Planning, Talent Management, Executive Search, Behavioral Interviewing, Temporary Staffing, Screening, Team Building, Temporary Placement, Interviews, Human Resources, Deferred Compensation, Resume Writing, Cold Calling, Contract Recruitment, Staffing Services, Management, Business Development, Training, Employee Training, New Hire Orientations, Employer Branding, Recruitment Advertising
Education
University of Phoenix 2000 — 2002
Business Management
Mt. Hood Community College 1996 — 1998
Hospitality and Tourism Management
FireFly Space Systems 2014 - Present
NexxLinx November 2011 - 2014
Kelly Engineering Resources June 2004 - November 2011
Microchip Technology January 2010 - November 2010
Sitel June 2001 - November 2004
Skills
Recruiting, Employee Relations, Job Fairs, HRIS, Employee Benefits, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Internet Recruiting, College Recruiting, Onboarding, Screening Resumes, Benefits Negotiation, Sourcing, Workforce Planning, Talent Management, Executive Search, Behavioral Interviewing, Temporary Staffing, Screening, Team Building, Temporary Placement, Interviews, Human Resources, Deferred Compensation, Resume Writing, Cold Calling, Contract Recruitment, Staffing Services, Management, Business Development, Training, Employee Training, New Hire Orientations, Employer Branding, Recruitment Advertising
Education
University of Phoenix 2000 — 2002
Business Management
Mt. Hood Community College 1996 — 1998
Hospitality and Tourism Management
Rachel Stanford, BBA's Sitel Experience July 2015 - Present
Job Donations Coordinator with Brothers for Adversity
Industry E-Learning
Experience
Sitel July 2015 - Present
SWAT Life: Brothers for Adversity July 2015 - Present
Columbia Southern University August 2010 - June 2015
Federated Mutual Insurance Company April 2002 - March 2010
Skills
Staff Development, Marketing, Higher Education, E-Learning, Adult Education, Coaching, Instructional Design, Leadership, Leadership Development, Management, Microsoft Office, Organizational..., Organizational..., Policy, PowerPoint, Program Management, Public Speaking, Research, Strategic Planning, Teaching, Team Building, Team Leadership, Time Management, Training, Employee Training, Instructor-led Training, Program Development, Government, Supervisory Skills, Career Counseling
Education
Middle Tennessee State University 1997 — 2002
Bachelor, Business Administration Finance; Insurance emphasis
Sitel July 2015 - Present
SWAT Life: Brothers for Adversity July 2015 - Present
Columbia Southern University August 2010 - June 2015
Federated Mutual Insurance Company April 2002 - March 2010
Skills
Staff Development, Marketing, Higher Education, E-Learning, Adult Education, Coaching, Instructional Design, Leadership, Leadership Development, Management, Microsoft Office, Organizational..., Organizational..., Policy, PowerPoint, Program Management, Public Speaking, Research, Strategic Planning, Teaching, Team Building, Team Leadership, Time Management, Training, Employee Training, Instructor-led Training, Program Development, Government, Supervisory Skills, Career Counseling
Education
Middle Tennessee State University 1997 — 2002
Bachelor, Business Administration Finance; Insurance emphasis
Matthew Culbertson's Sitel Experience December 2014 - June 2015
Job Coach at Sitel
Industry Outsourcing/Offshoring
Experience
Website Development September 2008 - Present
Sitel December 2014 - June 2015
Hangar grill July 2012 - June 2014
Hangar grill June 2012 - June 2014
Skills
Customer Service, Training, Management, Coaching, Team Leadership, Leadership, Performance Management, Change Management, Team Building, Process Improvement, Customer Satisfaction, Public Speaking, Teamwork, Time Management, Analysis, Research, Employee Engagement, Strategic Planning, Business Analysis
Education
Mountain Empire Community College 2004 — 2006
Computer/Information Technology Administration and Management
J. J. Kelly High School 2000 — 2004
Website Development September 2008 - Present
Sitel December 2014 - June 2015
Hangar grill July 2012 - June 2014
Hangar grill June 2012 - June 2014
Skills
Customer Service, Training, Management, Coaching, Team Leadership, Leadership, Performance Management, Change Management, Team Building, Process Improvement, Customer Satisfaction, Public Speaking, Teamwork, Time Management, Analysis, Research, Employee Engagement, Strategic Planning, Business Analysis
Education
Mountain Empire Community College 2004 — 2006
Computer/Information Technology Administration and Management
J. J. Kelly High School 2000 — 2004
Hester Troutman - CPE Hester Troutman - CPE's Sitel Experience July 1999 - September 2000
Job PastPresident at American Society of Professional Estimators Chapter 54
Industry Construction
Experience
OEG September 2000 - Present
American Society of Professional Estimators Chapter 54 August 2014 - August 2014
American Cancer Society, Volunteer August 2010 - July 2011
Sensaria January 2009 - July 2011
Portland Basketball Officials Association October 2003 - February 2010
Sitel July 1999 - September 2000
Market Decisions Corporation 1996 - 1999
Skills
Budgets, Change Orders, Team Building, Project Estimation, Customer Service, Microsoft Excel, Microsoft Office, Value Engineering, Management, Design-Build, Contractors, Estimates, Pre-construction, Tenant Improvement, Blueprint Reading, Project Bidding, Constructability, Negotiation
Education
Mt. Hood Community College 1994 — 1996
Associates, General Studies
Sherwood High School 1990 — 1994
OEG September 2000 - Present
American Society of Professional Estimators Chapter 54 August 2014 - August 2014
American Cancer Society, Volunteer August 2010 - July 2011
Sensaria January 2009 - July 2011
Portland Basketball Officials Association October 2003 - February 2010
Sitel July 1999 - September 2000
Market Decisions Corporation 1996 - 1999
Skills
Budgets, Change Orders, Team Building, Project Estimation, Customer Service, Microsoft Excel, Microsoft Office, Value Engineering, Management, Design-Build, Contractors, Estimates, Pre-construction, Tenant Improvement, Blueprint Reading, Project Bidding, Constructability, Negotiation
Education
Mt. Hood Community College 1994 — 1996
Associates, General Studies
Sherwood High School 1990 — 1994
Major Shedd Major Shedd's Sitel Experience May 2008 - September 2008
Job Sr. Advisor at Apple
Industry Information Technology and Services
Experience
Apple September 2012 - Present
CDA Hospitality- Reservoir Investment Group LLC May 2011 - December 2011
Mississippi State University 2011 - 2011
Sitel May 2008 - September 2008
Skills
Troubleshooting, Remote Access, Wireless Networking, Fast Learner, Clerical Skills, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Customer Service, Technical Support, OS X, SQL, Linux, Access, Public Speaking, Windows, Hardware, Training, Management, Research
Education
Southern New Hampshire University 2014 — 2016
Master of Business Administration (M.B.A.), Healthcare Information Systems
Mississippi State University 2007 — 2011
Bachelor of Science, Business Information Systems
Apple September 2012 - Present
CDA Hospitality- Reservoir Investment Group LLC May 2011 - December 2011
Mississippi State University 2011 - 2011
Sitel May 2008 - September 2008
Skills
Troubleshooting, Remote Access, Wireless Networking, Fast Learner, Clerical Skills, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Customer Service, Technical Support, OS X, SQL, Linux, Access, Public Speaking, Windows, Hardware, Training, Management, Research
Education
Southern New Hampshire University 2014 — 2016
Master of Business Administration (M.B.A.), Healthcare Information Systems
Mississippi State University 2007 — 2011
Bachelor of Science, Business Information Systems
Jameesa Jones, MPA Jameesa Jones, MPA's Sitel Experience September 2013 - August 2014
Job Seeks Human Resource Opportunity in Atlanta | Generalist | Manager | Business Partner | Talent Acquisition | HRIS
Industry Human Resources
Experience
Yoh, A Day & Zimmermann Company / GE Power and Water April 2015 - Present
SunTrust Bank October 2012 - April 2015
Sitel September 2013 - August 2014
SunTrust Bank June 2011 - October 2012
Trustmark National Bank February 2004 - June 2011
Mississippi University for Women July 2002 - September 2003
Skills
Wealth Management, Sales Management, Cash Management, Investments, Financial Services, Loan Origination, Financial Risk, Credit Cards, Mortgage Banking, Microsoft Excel, Finance, Vendor Management, Management, Microsoft Office, Process Improvement, Branch Banking, Lines Of Credit, Strategic Planning, Private Banking, Account Management, Human Resources, Banking, Loans, Training, Credit, Retail Banking, Commercial Banking, Software Documentation, Time Management, Payroll, Leadership, Operations Management, Analysis, Budgets, Interviews, Onboarding, Employee Relations, Employee Engagement, Hiring, Coaching, HRIS, Temporary Placement, Policy, HR Policies, Recruiting, Performance Management
Education
Mississippi State University 2007 — 2009
Master of Public Administration (MPA), Human Resource Management
Mississippi University for Women 1997 — 2002
Bachelor of Science (B.S.), Business Administration
Yoh, A Day & Zimmermann Company / GE Power and Water April 2015 - Present
SunTrust Bank October 2012 - April 2015
Sitel September 2013 - August 2014
SunTrust Bank June 2011 - October 2012
Trustmark National Bank February 2004 - June 2011
Mississippi University for Women July 2002 - September 2003
Skills
Wealth Management, Sales Management, Cash Management, Investments, Financial Services, Loan Origination, Financial Risk, Credit Cards, Mortgage Banking, Microsoft Excel, Finance, Vendor Management, Management, Microsoft Office, Process Improvement, Branch Banking, Lines Of Credit, Strategic Planning, Private Banking, Account Management, Human Resources, Banking, Loans, Training, Credit, Retail Banking, Commercial Banking, Software Documentation, Time Management, Payroll, Leadership, Operations Management, Analysis, Budgets, Interviews, Onboarding, Employee Relations, Employee Engagement, Hiring, Coaching, HRIS, Temporary Placement, Policy, HR Policies, Recruiting, Performance Management
Education
Mississippi State University 2007 — 2009
Master of Public Administration (MPA), Human Resource Management
Mississippi University for Women 1997 — 2002
Bachelor of Science (B.S.), Business Administration
Christina Gillespie's Sitel Experience January 2011 - June 2011
Job Support Services Specialist
Industry Information Technology and Services
Experience
Cadence Bank, N.A. August 2013 - Present
Social Science Research Center April 2012 - August 2013
Sitel January 2011 - June 2011
Skills
Technical Support, Customer Service, Call Centers, Time Management, Data Entry, Windows 7, Windows XP, Computer Hardware, Customer Experience, Customer Satisfaction, Public Speaking, Troubleshooting, Teamwork, Software Installation, Windows, Microsoft Word, Help Desk Support, PowerPoint, Access, Telephone Skills, Customer Support, Operating Systems, OS X, Typing, Leadership, Contact Centers, Social Networking, Networking, Training, Outlook
Education
Mississippi State University 2011 — 2013
Bachelor of Science (BS), Information Technology
East Mississippi Community College 2008 — 2011
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Cadence Bank, N.A. August 2013 - Present
Social Science Research Center April 2012 - August 2013
Sitel January 2011 - June 2011
Skills
Technical Support, Customer Service, Call Centers, Time Management, Data Entry, Windows 7, Windows XP, Computer Hardware, Customer Experience, Customer Satisfaction, Public Speaking, Troubleshooting, Teamwork, Software Installation, Windows, Microsoft Word, Help Desk Support, PowerPoint, Access, Telephone Skills, Customer Support, Operating Systems, OS X, Typing, Leadership, Contact Centers, Social Networking, Networking, Training, Outlook
Education
Mississippi State University 2011 — 2013
Bachelor of Science (BS), Information Technology
East Mississippi Community College 2008 — 2011
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Jerod Smoote's Sitel Experience June 2014 - January 2015
Job IT Analyst
Industry Information Technology and Services
Experience
US Next Inc June 2015 - Present
ADP January 2015 - July 2015
Sitel June 2014 - January 2015
Skills
Visual Basic, Microsoft Office, SQL, PHP, Access, Microsoft Word, PowerPoint, MySQL, Databases, Dreamweaver, Photoshop, Web Design, Project Management, HTML, Windows
Education
Mississippi State University 2011 — 2014
Bachelors, Information Technology Services
Northwest Mississippi Community College 2008 — 2010
Associate's degree, Computer Programming
US Next Inc June 2015 - Present
ADP January 2015 - July 2015
Sitel June 2014 - January 2015
Skills
Visual Basic, Microsoft Office, SQL, PHP, Access, Microsoft Word, PowerPoint, MySQL, Databases, Dreamweaver, Photoshop, Web Design, Project Management, HTML, Windows
Education
Mississippi State University 2011 — 2014
Bachelors, Information Technology Services
Northwest Mississippi Community College 2008 — 2010
Associate's degree, Computer Programming
Michele Meneses's Sitel Experience August 2012 - April 2013
Job Convey Health Solutions
Industry Consumer Services
Experience
Enterprise Holdings April 2015 - Present
Convey Health Solutions December 2013 - April 2015
Advanced Call Center Technologies July 2013 - December 2013
Sitel August 2012 - April 2013
Knoah Solutions September 2011 - August 2012
Sitel February 2008 - August 2011
Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Gallen College
Merced College
Enterprise Holdings April 2015 - Present
Convey Health Solutions December 2013 - April 2015
Advanced Call Center Technologies July 2013 - December 2013
Sitel August 2012 - April 2013
Knoah Solutions September 2011 - August 2012
Sitel February 2008 - August 2011
Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Gallen College
Merced College
Rodney Hollis, Jr.'s Sitel Experience March 2015 - Present
Job Business Information Systems graduate of Mississippi State University
Industry Information Technology and Services
Experience
Sitel March 2015 - Present
Southern Foodservice Management, Inc. August 2014 - November 2014
Mississippi State University August 2013 - May 2014
Jackson County Recreation Department June 2011 - July 2011
Walmart May 2010 - August 2010
Skills
Visual Basic, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Windows, Computer Proficiency, COBOL, Data Network, HTML, Database Systems, JavaScript, C, Retail, Sales, CSS, PHP, MySQL, Xcode, iOS Design, iOS development, Graphic Design, Web Design, Public Speaking, Customer Service, Teamwork, Time Management, Management, Higher Education, Data Entry
Education
Mississippi State University 2008 — 2014
Bachelor of Business Administration (B.B.A.), Business Information Systems
Pascagoula High School 2004 — 2008
High School Diploma, General Studies
Sitel March 2015 - Present
Southern Foodservice Management, Inc. August 2014 - November 2014
Mississippi State University August 2013 - May 2014
Jackson County Recreation Department June 2011 - July 2011
Walmart May 2010 - August 2010
Skills
Visual Basic, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Windows, Computer Proficiency, COBOL, Data Network, HTML, Database Systems, JavaScript, C, Retail, Sales, CSS, PHP, MySQL, Xcode, iOS Design, iOS development, Graphic Design, Web Design, Public Speaking, Customer Service, Teamwork, Time Management, Management, Higher Education, Data Entry
Education
Mississippi State University 2008 — 2014
Bachelor of Business Administration (B.B.A.), Business Information Systems
Pascagoula High School 2004 — 2008
High School Diploma, General Studies
John Mclin John Mclin's Sitel Experience August 2012 - December 2012
Job
Industry Information Technology and Services
Experience
Cadence Bank, N.A. November 2013 - December 2014
Walt Disney World December 2012 - May 2013
Sitel August 2012 - December 2012
Skills
Customer Service
Education
Mississippi State University 2012 — 2016
bachelors, Information Technology
Cadence Bank, N.A. November 2013 - December 2014
Walt Disney World December 2012 - May 2013
Sitel August 2012 - December 2012
Skills
Customer Service
Education
Mississippi State University 2012 — 2016
bachelors, Information Technology
Brittany Govan Brittany Govan's Sitel Experience June 2014 - February 2015
Job Student at Mississippi State University
Industry Aviation & Aerospace
Experience
Mississippi State University August 2013 - Present
Sitel June 2014 - February 2015
Mississippi State University August 2011 - December 2012
Mississippi State University May 2012 - November 2012
Mississippi State University July 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Public Speaking, English, MathCAD, Matlab, Event Planning, Event Management, Tensile Testing
Education
Mississippi State University 2010 — 2015
Bachelor's Degree, Aerospace, Aeronautical and Astronautical Engineering
Mississippi State University August 2013 - Present
Sitel June 2014 - February 2015
Mississippi State University August 2011 - December 2012
Mississippi State University May 2012 - November 2012
Mississippi State University July 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Public Speaking, English, MathCAD, Matlab, Event Planning, Event Management, Tensile Testing
Education
Mississippi State University 2010 — 2015
Bachelor's Degree, Aerospace, Aeronautical and Astronautical Engineering
Thomas Lundquist Thomas Lundquist's Sitel Experience May 1998 - November 1998
Job Annuity Clerk at Physicians Mutual
Industry Financial Services
Experience
Physicians Mutual October 2015 - Present
Retired July 2015 - September 2015
TD Ameritrade November 1998 - July 2015
Sitel May 1998 - November 1998
Bag'N Save Grocery April 1997 - May 1998
Thrivent Financial/AAL December 1996 - April 1997
Bag'n Save Grocery October 1994 - December 1996
Hobby Lobby May 1993 - September 1994
Kmart Corporation September 1972 - May 1993
Seig - Sioux City Company January 1972 - September 1972
Skills
Management, Team Building, Series 7, Series 63, Risk Management, Leadership, Call Centers, Customer Service, Coaching, Process Improvement, Property & Casualty..., Visio, Business Analysis, Microsoft SQL Server, Training, Project Management, SDLC, SharePoint
Education
Morningside College 1970 — 1972
Physicians Mutual October 2015 - Present
Retired July 2015 - September 2015
TD Ameritrade November 1998 - July 2015
Sitel May 1998 - November 1998
Bag'N Save Grocery April 1997 - May 1998
Thrivent Financial/AAL December 1996 - April 1997
Bag'n Save Grocery October 1994 - December 1996
Hobby Lobby May 1993 - September 1994
Kmart Corporation September 1972 - May 1993
Seig - Sioux City Company January 1972 - September 1972
Skills
Management, Team Building, Series 7, Series 63, Risk Management, Leadership, Call Centers, Customer Service, Coaching, Process Improvement, Property & Casualty..., Visio, Business Analysis, Microsoft SQL Server, Training, Project Management, SDLC, SharePoint
Education
Morningside College 1970 — 1972
Nicodemus Ondego Nicodemus Ondego's Sitel Experience April 2009 - June 2013
Job Assurance Consultant at Deloitte & Touche
Industry Accounting
Experience
Deloitte July 2015 - Present
Metropolitan Community College May 2012 - May 2015
ConAgra Foods February 2014 - January 2015
Kinghorn Gardens May 2013 - February 2014
Sitel April 2009 - June 2013
Hy Vee May 2009 - June 2012
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Outlook, Microsoft Office, Accounting, Data Entry, Research, Social Media, English, IT Audit
Education
University of Nebraska at Omaha 2012 — 2014
Bachelor’s Degree, Accounting, finance, portfolio Managament and banking
Metropolitan Community College 2009 — 2012
Associate’s Degree, General Studies
Deloitte July 2015 - Present
Metropolitan Community College May 2012 - May 2015
ConAgra Foods February 2014 - January 2015
Kinghorn Gardens May 2013 - February 2014
Sitel April 2009 - June 2013
Hy Vee May 2009 - June 2012
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Outlook, Microsoft Office, Accounting, Data Entry, Research, Social Media, English, IT Audit
Education
University of Nebraska at Omaha 2012 — 2014
Bachelor’s Degree, Accounting, finance, portfolio Managament and banking
Metropolitan Community College 2009 — 2012
Associate’s Degree, General Studies
Melissa Braddock's Sitel Experience October 2014 - June 2015
Job Independent Consultant at 5dollarfashionette (Paparazzi Jewelry and AccessoriesDirect Sales)
Industry Outsourcing/Offshoring
Experience
5dollarfashionette (Paparazzi Jewelry and Accessories) June 2015 - Present
5dollarfashionette (Paparazzi Jewelry and Accessories-Direct Sales) June 2015 - Present
Sitel October 2014 - June 2015
Convergys February 2014 - October 2014
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Sales, Customer Experience, BPO, Team Management, Outsourcing, Training, Workforce Management, Vendor Management, Team Leadership, Performance Management
Education
Methodist College 2010 — 2013
Special Education and Teaching
5dollarfashionette (Paparazzi Jewelry and Accessories) June 2015 - Present
5dollarfashionette (Paparazzi Jewelry and Accessories-Direct Sales) June 2015 - Present
Sitel October 2014 - June 2015
Convergys February 2014 - October 2014
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Sales, Customer Experience, BPO, Team Management, Outsourcing, Training, Workforce Management, Vendor Management, Team Leadership, Performance Management
Education
Methodist College 2010 — 2013
Special Education and Teaching
Keltra Patterson's Sitel Experience August 2014 - Present
Job Student at Mississippi State University
Industry Health, Wellness and Fitness
Experience
Sitel August 2014 - Present
Chili's August 2011 - May 2014
Mississippi State University May 2013 - September 2013
Mississippi State University May 2011 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Event Planning, Time Management, Restaurants, Data Entry, Teaching, Facebook
Education
Mississippi State University 2010 — 2014
Bachelor of Science (BS), Kinesiology and Exercise Science
Mississippi State University 2010 — 2014
Bachelor's degree, Kinesiology and Exercise Science
Sitel August 2014 - Present
Chili's August 2011 - May 2014
Mississippi State University May 2013 - September 2013
Mississippi State University May 2011 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Event Planning, Time Management, Restaurants, Data Entry, Teaching, Facebook
Education
Mississippi State University 2010 — 2014
Bachelor of Science (BS), Kinesiology and Exercise Science
Mississippi State University 2010 — 2014
Bachelor's degree, Kinesiology and Exercise Science
Matthew Weinrich Matthew Weinrich's Sitel Experience July 2005 - July 2009
Job Electrical Engineer
Industry Electrical/Electronic Manufacturing
Experience
Masterpiece Engineering March 2010 - November 2014
Sitel July 2005 - July 2009
Skills
Electronics
Education
Mississippi State University 2001 — 2005
Masterpiece Engineering March 2010 - November 2014
Sitel July 2005 - July 2009
Skills
Electronics
Education
Mississippi State University 2001 — 2005
Matthew Machulak's Sitel Experience August 2013 - Present
Job Customer Service Representative at Sitel
Industry Retail
Experience
Sitel August 2013 - Present
Albertsons August 2012 - May 2013
The Vons Companies, Inc September 2011 - May 2012
Albertsons 2007 - 2011
Skills
Data Entry, Customer Satisfaction, Customer Service, Teamwork, Time Management, Cashiering, Retail, Merchandising, Inventory Management, Inventory Control, Microsoft Office, Conflict Resolution, Personnel Supervision
Education
University of North Texas 2014 — 2016
Logistics / Operations Management
MiraCosta College 2009 — 2012
Associate’s Degree, Business Administration and Management, General
Sitel August 2013 - Present
Albertsons August 2012 - May 2013
The Vons Companies, Inc September 2011 - May 2012
Albertsons 2007 - 2011
Skills
Data Entry, Customer Satisfaction, Customer Service, Teamwork, Time Management, Cashiering, Retail, Merchandising, Inventory Management, Inventory Control, Microsoft Office, Conflict Resolution, Personnel Supervision
Education
University of North Texas 2014 — 2016
Logistics / Operations Management
MiraCosta College 2009 — 2012
Associate’s Degree, Business Administration and Management, General
Latoya Lockett Latoya Lockett's Sitel Experience October 2000 - Present
Job Learning Specialist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2000 - Present
Skills
Training, Leadership Development, Research, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Social Media, Databases, Data Entry, Data Center, Microbiology, MIS, PowerPoint, Decision Support
Education
University of Phoenix 2004 — 2006
Master of Science (MS), Management Information Systems, General
Mississippi University for Women 1995 — 2000
Bachelor of Science (BS), Microbiology, General
Sitel October 2000 - Present
Skills
Training, Leadership Development, Research, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Social Media, Databases, Data Entry, Data Center, Microbiology, MIS, PowerPoint, Decision Support
Education
University of Phoenix 2004 — 2006
Master of Science (MS), Management Information Systems, General
Mississippi University for Women 1995 — 2000
Bachelor of Science (BS), Microbiology, General
Mathey Ayite Mathey Ayite's Sitel Experience January 2001 - September 2004
Job Global Technical Services Analyst at IBM
Industry Information Technology and Services
Experience
Lincoln Literacy Council July 2013 - July 2014
EMA Properties October 2008 - June 2013
PayPal September 2004 - October 2007
Sitel January 2001 - September 2004
Skills
Team Management, Management, Leadership, Vendor Management, Call Center, Team Building, Outsourcing, Change Management, Business Analysis, Program Management, Project Management, Project Planning, Strategic Planning, Finance, Training, Risk Management, Team Leadership, CRM, Call Centers, Customer Service, Financial Analysis, Quality Assurance, Strategy, Time Management, Coaching, Start-ups, Entrepreneurship
Education
Big Data University 2015 — 2016
Certificate in Data Science
NorthCentral University 2007 — 2013
PhD Candidate
Metropolitan Community College 2005 — 2007
Certificate in Financial Planning
Université de Lomé 1991 — 1995
Master's degree
Collège Protestant de Lomé 1984 — 1991
BAC Série C4
Lincoln Literacy Council July 2013 - July 2014
EMA Properties October 2008 - June 2013
PayPal September 2004 - October 2007
Sitel January 2001 - September 2004
Skills
Team Management, Management, Leadership, Vendor Management, Call Center, Team Building, Outsourcing, Change Management, Business Analysis, Program Management, Project Management, Project Planning, Strategic Planning, Finance, Training, Risk Management, Team Leadership, CRM, Call Centers, Customer Service, Financial Analysis, Quality Assurance, Strategy, Time Management, Coaching, Start-ups, Entrepreneurship
Education
Big Data University 2015 — 2016
Certificate in Data Science
NorthCentral University 2007 — 2013
PhD Candidate
Metropolitan Community College 2005 — 2007
Certificate in Financial Planning
Université de Lomé 1991 — 1995
Master's degree
Collège Protestant de Lomé 1984 — 1991
BAC Série C4
Scott Patrick Martin Scott Patrick Martin's Sitel Experience October 2004 - December 2005
Job Accomplished Business Professional, Actively Seeking a New & Challenging Position
Industry Marketing and Advertising
Experience
Detroit Zoological Society May 2013 - October 2013
IBM Global Business Process Services September 2012 - April 2013
Morpace Market Research & Consulting January 2011 - July 2012
Oakland University July 2010 - February 2011
IBM Global Services October 2008 - October 2010
IBM Global Business Services January 2007 - December 2008
IBM Global Business Services January 2006 - December 2006
SITEL October 2004 - December 2005
SITEL December 2001 - September 2004
SITEL June 2000 - January 2002
Skills
Call Center, Business Analysis, Operations Management, Vendor Management, Project Planning, Customer Satisfaction, Marketing, Microsoft Office, Visio, Microsoft Excel, PowerPoint, Team Building, Business Process, PMP, Knowledge Management, Business Strategy, Outlook, Analysis, Microsoft Word, Research, Sla, Market Research, New Business Development, Coaching, Recruiting, Call Centers, Management, Forecasting, Business Process..., Strategy, Cross-functional Team..., Change Management, PMO
Education
Oakland University 2012 — 2014
Master's of Public Administration
Michigan State University 1989 — 1995
Bachelor of Arts, English & History
Detroit Zoological Society May 2013 - October 2013
IBM Global Business Process Services September 2012 - April 2013
Morpace Market Research & Consulting January 2011 - July 2012
Oakland University July 2010 - February 2011
IBM Global Services October 2008 - October 2010
IBM Global Business Services January 2007 - December 2008
IBM Global Business Services January 2006 - December 2006
SITEL October 2004 - December 2005
SITEL December 2001 - September 2004
SITEL June 2000 - January 2002
Skills
Call Center, Business Analysis, Operations Management, Vendor Management, Project Planning, Customer Satisfaction, Marketing, Microsoft Office, Visio, Microsoft Excel, PowerPoint, Team Building, Business Process, PMP, Knowledge Management, Business Strategy, Outlook, Analysis, Microsoft Word, Research, Sla, Market Research, New Business Development, Coaching, Recruiting, Call Centers, Management, Forecasting, Business Process..., Strategy, Cross-functional Team..., Change Management, PMO
Education
Oakland University 2012 — 2014
Master's of Public Administration
Michigan State University 1989 — 1995
Bachelor of Arts, English & History
Ayron Edwards Ayron Edwards's Sitel Experience 2012 - 2012
Job Autocad Drafter / Designer at Fullerton Companies
Industry Design
Experience
Fullerton Companies July 2012 - Present
Sitel 2012 - 2012
Good Samaritan Society 2009 - 2011
Fullerton Building Systems, Inc. 2008 - 2011
Citation Homes, Inc. 2006 - 2007
Fullerton Building Systems, Inc. 1999 - 2006
Minnesota West Community and Technical College 2002 - 2005
Walmart 1999 - 1999
Palm Harbor Homes 1998 - 1999
JTI, Machining and Metal Fabrication 1997 - 1998
Education
Minnesota State University, Mankato 1992 — 1997
Bachelor's degree, Manufacturing Engineering Technology/Technician
Fullerton Companies July 2012 - Present
Sitel 2012 - 2012
Good Samaritan Society 2009 - 2011
Fullerton Building Systems, Inc. 2008 - 2011
Citation Homes, Inc. 2006 - 2007
Fullerton Building Systems, Inc. 1999 - 2006
Minnesota West Community and Technical College 2002 - 2005
Walmart 1999 - 1999
Palm Harbor Homes 1998 - 1999
JTI, Machining and Metal Fabrication 1997 - 1998
Education
Minnesota State University, Mankato 1992 — 1997
Bachelor's degree, Manufacturing Engineering Technology/Technician
Michael Wellman's Sitel Experience July 2007 - October 2013
Job SVP, Human Capital at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
Giti Nassery Giti Nassery's Sitel Experience September 1997 - September 2007
Job Enterprise Account Manager at The Shamrock Companies
Industry Marketing and Advertising
Experience
The Shamrock Companies March 2011 - Present
The Shamrock Companies April 2010 - Present
Innotrac 2007 - 2009
Sitel September 1997 - September 2007
Skills
Direct Marketing, Account Management, Customer Acquisition, Integrated Marketing, B2B, CRM, Email Marketing, Customer Satisfaction, Management, Budgets, Lead Generation, Direct Mail, Call Centers, Marketing, Analysis, Enterprise Software, E-commerce, New Business Development, Competitive Analysis, Database Marketing, Marketing Automation, Sales
Education
Montclair State University 1992 — 1997
Montclair State University
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
The Shamrock Companies March 2011 - Present
The Shamrock Companies April 2010 - Present
Innotrac 2007 - 2009
Sitel September 1997 - September 2007
Skills
Direct Marketing, Account Management, Customer Acquisition, Integrated Marketing, B2B, CRM, Email Marketing, Customer Satisfaction, Management, Budgets, Lead Generation, Direct Mail, Call Centers, Marketing, Analysis, Enterprise Software, E-commerce, New Business Development, Competitive Analysis, Database Marketing, Marketing Automation, Sales
Education
Montclair State University 1992 — 1997
Montclair State University
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
Laurel Santiago Laurel Santiago's Sitel Experience March 2002 - November 2005
Job Baton Twirling Instructor
Industry Entertainment
Experience
Self-employed August 1994 - Present
SITEL March 2002 - November 2005
Education
Odessa College 1995 — 2002
Music Performance, General
Midland College 1994 — 1995
Music Acoustics
Self-employed August 1994 - Present
SITEL March 2002 - November 2005
Education
Odessa College 1995 — 2002
Music Performance, General
Midland College 1994 — 1995
Music Acoustics
Khadija White Khadija White's Sitel Experience March 2005 - January 2009
Job Marketing Consultant at Images of Leon
Industry Telecommunications
Experience
Universal Services of America December 2012 - Present
Images of Leon June 2011 - December 2013
T-Mobile January 2009 - May 2011
Sitel March 2005 - January 2009
TurnkeyTele-solutions/PayU2Travel January 2002 - September 2004
Velvety Smooth Enterprises September 1996 - August 2001
Skills
Customer Service, Data Entry, Troubleshooting, Budgets, Payroll, Call Center, Microsoft Office, Customer Satisfaction, Sales, Marketing, Process Scheduler, Social Media, Software Documentation, Microsoft Word, Technical Support, Training, Team Building, Leadership, Invoicing, Call Centers, Management, Teamwork, Event Planning, Spreadsheets, Conducting Interviews, Outstanding time..., Employee Training, Sales Operations, Employee Management, Banking, Process Improvement, Office Administration, Administrative..., Recruiting, Journal Entries, Team Leadership, Event Management, Art, Painting, Sewing, Editing, PowerPoint, Microsoft Excel, Creative Visualization, Cultural Diversity, Marketing Strategy, Social Networking, Customer Retention, Customer Experience
Education
Valencia Community College 2004 — 2004
A.S; Associate, Paralegal Studies; Science Paralegal Studies; Paralegal Studies
Midlands Technical College 1995 — 1997
Brunswick Junior College/Coastal Georgia Community College 1989 — 1991
Universal Services of America December 2012 - Present
Images of Leon June 2011 - December 2013
T-Mobile January 2009 - May 2011
Sitel March 2005 - January 2009
TurnkeyTele-solutions/PayU2Travel January 2002 - September 2004
Velvety Smooth Enterprises September 1996 - August 2001
Skills
Customer Service, Data Entry, Troubleshooting, Budgets, Payroll, Call Center, Microsoft Office, Customer Satisfaction, Sales, Marketing, Process Scheduler, Social Media, Software Documentation, Microsoft Word, Technical Support, Training, Team Building, Leadership, Invoicing, Call Centers, Management, Teamwork, Event Planning, Spreadsheets, Conducting Interviews, Outstanding time..., Employee Training, Sales Operations, Employee Management, Banking, Process Improvement, Office Administration, Administrative..., Recruiting, Journal Entries, Team Leadership, Event Management, Art, Painting, Sewing, Editing, PowerPoint, Microsoft Excel, Creative Visualization, Cultural Diversity, Marketing Strategy, Social Networking, Customer Retention, Customer Experience
Education
Valencia Community College 2004 — 2004
A.S; Associate, Paralegal Studies; Science Paralegal Studies; Paralegal Studies
Midlands Technical College 1995 — 1997
Brunswick Junior College/Coastal Georgia Community College 1989 — 1991
ALEX MADDOX ALEX MADDOX's Sitel Experience December 2006 - January 2008
Job Truck Driver at Dorhn Transfer
Industry Alternative Dispute Resolution
Experience
Dorhn Transfer June 2013 - Present
imix April 2012 - June 2013
West Corporation June 2011 - April 2012
West Corporation 2010 - 2011
Sitel December 2006 - January 2008
Skills
Call Centers, Coaching, Conflict Resolution, Customer Service, Team Building, Training
Education
Metropolitan Community College 2011 — 2013
nursing
lake city community college 1997 — 1998
corrections
Dorhn Transfer June 2013 - Present
imix April 2012 - June 2013
West Corporation June 2011 - April 2012
West Corporation 2010 - 2011
Sitel December 2006 - January 2008
Skills
Call Centers, Coaching, Conflict Resolution, Customer Service, Team Building, Training
Education
Metropolitan Community College 2011 — 2013
nursing
lake city community college 1997 — 1998
corrections
Tao Rufe Tao Rufe's Sitel Experience January 2000 - January 2008
Job at
Industry Information Technology and Services
Experience
Logista Solutions April 2015 - Present
Tao Rufe Is On Fire LLC October 2010 - Present
Metters Incorporated August 2014 - October 2014
Apple Inc. 2009 - 2010
Peragon Modeling May 2009 - July 2009
Sitel January 2000 - January 2008
Dell, Inc May 2006 - June 2007
Gateway, Inc January 2000 - January 2003
Social Science Research Center January 1997 - January 1999
Mississippi State Unisversity 1997 - 1999
Skills
Photography, Photo Editing, Recording, Fine Art Photography, Digital Imaging, Digital Photography, Computer Hardware, Troubleshooting, Scanners, Mac, Mac OS X, Web Design, Photoshop, Dreamweaver, Art, Adobe Creative Suite, Social Networking, Windows, Multimedia, Brochures, Video, Graphic Design, Image Editing, OS X, Graphics, Layout, Portrait Photography, Technical Support, User Experience, User Interface Design, Video Editing, Web Development, Website Development, Flash, Logo Design, Adobe Acrobat, Creative Direction, Illustrator, InDesign, Interaction Design, Windows 7
Education
Mississippi State University 1993 — 2000
Fine Art, Photography
Mississippi State University 1993 — 1999
Fine, Arts; Photography
Logista Solutions April 2015 - Present
Tao Rufe Is On Fire LLC October 2010 - Present
Metters Incorporated August 2014 - October 2014
Apple Inc. 2009 - 2010
Peragon Modeling May 2009 - July 2009
Sitel January 2000 - January 2008
Dell, Inc May 2006 - June 2007
Gateway, Inc January 2000 - January 2003
Social Science Research Center January 1997 - January 1999
Mississippi State Unisversity 1997 - 1999
Skills
Photography, Photo Editing, Recording, Fine Art Photography, Digital Imaging, Digital Photography, Computer Hardware, Troubleshooting, Scanners, Mac, Mac OS X, Web Design, Photoshop, Dreamweaver, Art, Adobe Creative Suite, Social Networking, Windows, Multimedia, Brochures, Video, Graphic Design, Image Editing, OS X, Graphics, Layout, Portrait Photography, Technical Support, User Experience, User Interface Design, Video Editing, Web Development, Website Development, Flash, Logo Design, Adobe Acrobat, Creative Direction, Illustrator, InDesign, Interaction Design, Windows 7
Education
Mississippi State University 1993 — 2000
Fine Art, Photography
Mississippi State University 1993 — 1999
Fine, Arts; Photography
JBria Iyalla JBria Iyalla's Sitel Experience July 2008 - January 2009
Job Jackson African American Relationship Columnist at Examiner.com
Industry Marketing and Advertising
Experience
Examiner.com May 2011 - Present
The Left Field Company September 2010 - Present
Gilkey's Tire Clinic September 2009 - Present
Sitel July 2008 - January 2009
Gilkey's Tire Clinic November 2007 - June 2008
Soul Fleur Communications November 2006 - October 2007
Belk's Dept. Store March 2006 - November 2006
Gilkey's Tire Clinic April 2003 - January 2005
Education
Business Administation
Itawamba Community College
Associates
Mississippi University for Women
Bachelor, Business Administration Business Marketing & Spanish
Examiner.com May 2011 - Present
The Left Field Company September 2010 - Present
Gilkey's Tire Clinic September 2009 - Present
Sitel July 2008 - January 2009
Gilkey's Tire Clinic November 2007 - June 2008
Soul Fleur Communications November 2006 - October 2007
Belk's Dept. Store March 2006 - November 2006
Gilkey's Tire Clinic April 2003 - January 2005
Education
Business Administation
Itawamba Community College
Associates
Mississippi University for Women
Bachelor, Business Administration Business Marketing & Spanish
Cas Luttrell Cas Luttrell's Sitel Experience June 2010 - October 2010
Job Sr. Financial Analyst at Direct General Insurance
Industry Financial Services
Experience
Direct General Insurance April 2012 - Present
Central Parking System February 2011 - April 2012
Comcast November 2010 - February 2011
Sitel June 2010 - October 2010
Independent Consultant May 2010 - June 2010
Sitel May 2007 - December 2009
Verizon Wireless August 2005 - May 2007
American General Financial Services June 2004 - June 2005
Amsouth Amphitheater January 1999 - January 2005
Skills
Forecasting, Call Center, Billing, Budgeting, Budget Analysis, Budget Development, Budget Tracking, Revenue Forecasting, Call Center Development, Loan Origination, Personal Loans, Financial Analysis, Financial Planning, Corporate Finance, Financial Accounting, Hyperion, Hyperion Planning, Essbase, Budgets, Hyperion Enterprise, Call Centers, Financial Reporting, Process Improvement, Invoicing, Strategic Financial..., Finance, Microsoft Excel, Accounting, Access, Analysis, Variance Analysis, Accounts Payable, Management, Leadership, Auditing, Pricing, General Ledger, Training, Operations Management, Project Planning, Cash Management, Financial Forecasting
Education
Middle Tennessee State University 1999 — 2004
Bachelor of Business Administration, Management
Ezell-Harding Christian School
Direct General Insurance April 2012 - Present
Central Parking System February 2011 - April 2012
Comcast November 2010 - February 2011
Sitel June 2010 - October 2010
Independent Consultant May 2010 - June 2010
Sitel May 2007 - December 2009
Verizon Wireless August 2005 - May 2007
American General Financial Services June 2004 - June 2005
Amsouth Amphitheater January 1999 - January 2005
Skills
Forecasting, Call Center, Billing, Budgeting, Budget Analysis, Budget Development, Budget Tracking, Revenue Forecasting, Call Center Development, Loan Origination, Personal Loans, Financial Analysis, Financial Planning, Corporate Finance, Financial Accounting, Hyperion, Hyperion Planning, Essbase, Budgets, Hyperion Enterprise, Call Centers, Financial Reporting, Process Improvement, Invoicing, Strategic Financial..., Finance, Microsoft Excel, Accounting, Access, Analysis, Variance Analysis, Accounts Payable, Management, Leadership, Auditing, Pricing, General Ledger, Training, Operations Management, Project Planning, Cash Management, Financial Forecasting
Education
Middle Tennessee State University 1999 — 2004
Bachelor of Business Administration, Management
Ezell-Harding Christian School
Cheryl Hoke Cheryl Hoke's Sitel Experience October 1991 - May 1995
Job
Industry E-Learning
Experience
Sofia University (formerly The Institute of Transpersonal Psychology) May 2012 - July 2013
Animation Mentor February 2010 - February 2012
Golden Gate University August 2008 - February 2010
Butterfly Life Fitness October 2005 - April 2008
Regis University 2000 - 2003
Sitel Corporation July 1997 - May 2000
Allstate Life Insurance June 1995 - June 1997
Sitel October 1991 - May 1995
Skills
Public Speaking, Event Planning, Fundraising, Change Leadership, P&L Management, Non-profits, Coaching, Customer Relations, Writing, Team Building, Mentoring, Budgeting, Strategic Planning, Budgets, CRM, Sales, Leadership, Project Management, Customer Service, Change Management, Leadership Development, Nonprofits, Start-ups, Editing, Training, Program Management, Career Counseling, Marketing, Management, Staff Development, Admissions Counseling, Lead Generation, Employee Training, Higher Education...
Education
Regis University 2001 — 2004
Graduate Degree, Public Administration
Missouri Western State University 1982 — 1989
Bachelor, Business Administration
Sofia University (formerly The Institute of Transpersonal Psychology) May 2012 - July 2013
Animation Mentor February 2010 - February 2012
Golden Gate University August 2008 - February 2010
Butterfly Life Fitness October 2005 - April 2008
Regis University 2000 - 2003
Sitel Corporation July 1997 - May 2000
Allstate Life Insurance June 1995 - June 1997
Sitel October 1991 - May 1995
Skills
Public Speaking, Event Planning, Fundraising, Change Leadership, P&L Management, Non-profits, Coaching, Customer Relations, Writing, Team Building, Mentoring, Budgeting, Strategic Planning, Budgets, CRM, Sales, Leadership, Project Management, Customer Service, Change Management, Leadership Development, Nonprofits, Start-ups, Editing, Training, Program Management, Career Counseling, Marketing, Management, Staff Development, Admissions Counseling, Lead Generation, Employee Training, Higher Education...
Education
Regis University 2001 — 2004
Graduate Degree, Public Administration
Missouri Western State University 1982 — 1989
Bachelor, Business Administration
Joshua Anthony Joshua Anthony's Sitel Experience September 2010 - September 2011
Job Career Services at Heavy Equipment College of Oklahoma
Industry Staffing and Recruiting
Experience
J.P. Anthony & Associates, LLC February 2015 - Present
Heavy Equipment College of Oklahoma October 2014 - Present
Express Employment Professionals January 2014 - September 2014
Express Employment Professionals August 2013 - May 2014
Specialized Recruiting Group-Express Employment Professionals February 2013 - August 2013
Express Employment Professionals August 2012 - January 2013
Convergys October 2011 - May 2012
Sitel September 2010 - September 2011
Onin Staffing March 2011 - June 2011
United States Army September 2008 - October 2010
Skills
Hiring, Applicant Tracking..., Background Checks, Job Fairs, Employee Relations, Interviewing, Talent Acquisition, Employee Engagement, Leadership Development, Talent Management, HR Policies, Team Building, Organizational..., Temporary Staffing, Screening, College Recruiting, Technical Recruiting, Recruiting, Executive Search, Human Resources, Interviews, Screening Resumes, Payroll, Contract Recruitment, Policy, Deferred Compensation, Temporary Placement, Training, Sourcing, New Hire Orientations, Performance Management, Recruitment Advertising, HRIS, Staffing Services, Employee Training, Personnel Management, Internet Recruiting, Resume Writing, SDLC, Succession Planning, Call Centers, Employee Benefits, Benefits Negotiation, Management, PeopleSoft, Benefits Administration, Onboarding, Workforce Planning
Education
Mid-America Christian University
Bachelor's Degree, Business Administration and Ethics
US Army Recruiting and Retention School 2007 — 2007
Recruiting, Retention, Sales, Marketing, Leadership
US Army Adjutant General School 2000 — 2001
Human Resources
Mid America Technolgy Center 1997 — 1999
Computer Aided Architectural and Mechanical Drafting and Design Technology
J.P. Anthony & Associates, LLC February 2015 - Present
Heavy Equipment College of Oklahoma October 2014 - Present
Express Employment Professionals January 2014 - September 2014
Express Employment Professionals August 2013 - May 2014
Specialized Recruiting Group-Express Employment Professionals February 2013 - August 2013
Express Employment Professionals August 2012 - January 2013
Convergys October 2011 - May 2012
Sitel September 2010 - September 2011
Onin Staffing March 2011 - June 2011
United States Army September 2008 - October 2010
Skills
Hiring, Applicant Tracking..., Background Checks, Job Fairs, Employee Relations, Interviewing, Talent Acquisition, Employee Engagement, Leadership Development, Talent Management, HR Policies, Team Building, Organizational..., Temporary Staffing, Screening, College Recruiting, Technical Recruiting, Recruiting, Executive Search, Human Resources, Interviews, Screening Resumes, Payroll, Contract Recruitment, Policy, Deferred Compensation, Temporary Placement, Training, Sourcing, New Hire Orientations, Performance Management, Recruitment Advertising, HRIS, Staffing Services, Employee Training, Personnel Management, Internet Recruiting, Resume Writing, SDLC, Succession Planning, Call Centers, Employee Benefits, Benefits Negotiation, Management, PeopleSoft, Benefits Administration, Onboarding, Workforce Planning
Education
Mid-America Christian University
Bachelor's Degree, Business Administration and Ethics
US Army Recruiting and Retention School 2007 — 2007
Recruiting, Retention, Sales, Marketing, Leadership
US Army Adjutant General School 2000 — 2001
Human Resources
Mid America Technolgy Center 1997 — 1999
Computer Aided Architectural and Mechanical Drafting and Design Technology
Paul Leibovitz's Sitel Experience 2002 - 2004
Job Chief Cust Evangelist, Client Sevices / C Center/ HelpDesk Management
Industry Outsourcing/Offshoring
Experience
Exe Technologies September 2001 - November 2013
Sitel 2002 - 2004
RIM T/ Blackberry Corp July 1997 - August 2001
Broadband Now July 1997 - August 2001
Perot Systems Government Services 1989 - 1998
Perot Systems Government Services 1989 - 1998
Aegis Communications Group - High Speed Internet Div - ATC Communications January 1992 - June 1997
Skills
Loyalty Programs, Call Center, Customer Satisfaction, Professional Services, IVR, CTI, Metrics, Cross Selling, Workforce Management, Customer Experience, Customer Retention, Lead Generation, BPO, Customer Acquisition, Customer Loyalty, Inbound, Customer Relations, P&L responsibility, Telecommunications, SaaS, Vendor Management, Multi-channel Marketing, Analytics, Call Centers, Customer Service, Cloud Computing, Program Management, Inbound Marketing
Education
Middlebury Institute of International Studies at Monterey 1990 — 1998
MBA, International Marketing / Business Strategy
University of Minnesota - Carlson School of Management 1977 — 1980
BS, Internation Marketing and Telecommunications
Tel Aviv University
Exe Technologies September 2001 - November 2013
Sitel 2002 - 2004
RIM T/ Blackberry Corp July 1997 - August 2001
Broadband Now July 1997 - August 2001
Perot Systems Government Services 1989 - 1998
Perot Systems Government Services 1989 - 1998
Aegis Communications Group - High Speed Internet Div - ATC Communications January 1992 - June 1997
Skills
Loyalty Programs, Call Center, Customer Satisfaction, Professional Services, IVR, CTI, Metrics, Cross Selling, Workforce Management, Customer Experience, Customer Retention, Lead Generation, BPO, Customer Acquisition, Customer Loyalty, Inbound, Customer Relations, P&L responsibility, Telecommunications, SaaS, Vendor Management, Multi-channel Marketing, Analytics, Call Centers, Customer Service, Cloud Computing, Program Management, Inbound Marketing
Education
Middlebury Institute of International Studies at Monterey 1990 — 1998
MBA, International Marketing / Business Strategy
University of Minnesota - Carlson School of Management 1977 — 1980
BS, Internation Marketing and Telecommunications
Tel Aviv University
Paul Hubert's Sitel Experience January 1994 - January 1998
Job Vice President Operations and Merchant Services
Industry Consumer Goods
Experience
GiftCertificates.com January 2008 - Present
Omaha Steaks February 1999 - January 2008
Sitel January 1994 - January 1998
Skills
Incentive Programs, Loyalty Programs, Loyalty Marketing, Incentives, Brand Loyalty, Performance Management, Employee Recognition, Employee Benefits, Trade Shows, Talent Management, Leadership, Customer Acquisition, Strategic Partnerships, Onboarding, Multi-channel Marketing, Account Management
Education
Midland Lutheran College 1986 — 1990
BSBA, Marketing and Management
GiftCertificates.com January 2008 - Present
Omaha Steaks February 1999 - January 2008
Sitel January 1994 - January 1998
Skills
Incentive Programs, Loyalty Programs, Loyalty Marketing, Incentives, Brand Loyalty, Performance Management, Employee Recognition, Employee Benefits, Trade Shows, Talent Management, Leadership, Customer Acquisition, Strategic Partnerships, Onboarding, Multi-channel Marketing, Account Management
Education
Midland Lutheran College 1986 — 1990
BSBA, Marketing and Management
Douglas Biehl's Sitel Experience June 2005 - December 2005
Job Brand Manager New Products at Dairy Farmers of America
Industry Consumer Goods
Experience
Dairy Farmers of America March 2013 - Present
ConAgra Foods September 2009 - March 2013
ConAgra Foods July 2008 - September 2009
Wunderman Team Detroit February 2008 - July 2008
Wunderman Team Detroit July 2007 - January 2008
Wunderman Team Detroit July 2006 - July 2007
IBM January 2006 - July 2006
Sitel June 2005 - December 2005
Central Transport July 2003 - June 2005
Skills
Analytics, Customer Insight, Brand Management, Consumer Products, Competitive Analysis, Business Analysis, Cross-functional Team..., Segmentation, Strategy, Market Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2008
MBA, Marketing
Michigan State University 2001 — 2003
M.S., Mathematics
Michigan State University 1997 — 2001
B.S., Computational Mathematics
Dairy Farmers of America March 2013 - Present
ConAgra Foods September 2009 - March 2013
ConAgra Foods July 2008 - September 2009
Wunderman Team Detroit February 2008 - July 2008
Wunderman Team Detroit July 2007 - January 2008
Wunderman Team Detroit July 2006 - July 2007
IBM January 2006 - July 2006
Sitel June 2005 - December 2005
Central Transport July 2003 - June 2005
Skills
Analytics, Customer Insight, Brand Management, Consumer Products, Competitive Analysis, Business Analysis, Cross-functional Team..., Segmentation, Strategy, Market Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2008
MBA, Marketing
Michigan State University 2001 — 2003
M.S., Mathematics
Michigan State University 1997 — 2001
B.S., Computational Mathematics
James Bednar's Sitel Experience September 2013 - Present
Job
Industry Information Technology and Services
Experience
Sitel September 2013 - Present
Education
Montclair State University 2005 — 2008
M.B.A.
Rochester Institute of Technology 2000 — 2003
M.S.
Stevens Institute of Technology 1999 — 2000
William Paterson University of New Jersey 1994 — 1999
B.A.
Clifton High
Sitel September 2013 - Present
Education
Montclair State University 2005 — 2008
M.B.A.
Rochester Institute of Technology 2000 — 2003
M.S.
Stevens Institute of Technology 1999 — 2000
William Paterson University of New Jersey 1994 — 1999
B.A.
Clifton High
James Schaffner's Sitel Experience August 2005 - March 2006
Job Technical Consultant at Client Resources, Inc.
Industry Information Technology and Services
Experience
Client Resources, Inc. October 2014 - Present
American Title, Inc. November 2012 - October 2014
Tigerpaw Software January 2012 - November 2012
Client Resources, Inc. August 2008 - January 2012
Universal Specialty Products March 2006 - August 2008
Sitel August 2005 - March 2006
Kwik Shop Inc. July 2004 - August 2005
Papiotrade November 2003 - February 2005
Hunter Douglas 1998 - 2003
United General Title Insurance Company October 1998 - July 1999
Skills
Project Management, SharePoint, Business Analysis, VB.NET, Microsoft SQL Server, Process Improvement, Team Leadership
Education
Wayne State College 2009 — 2009
Business Administration and Management, General
University of Nebraska at Omaha 2007 — 2008
Business Administration
Metropolitan State University of Denver 1999 — 2003
BS, Information Systems
Client Resources, Inc. October 2014 - Present
American Title, Inc. November 2012 - October 2014
Tigerpaw Software January 2012 - November 2012
Client Resources, Inc. August 2008 - January 2012
Universal Specialty Products March 2006 - August 2008
Sitel August 2005 - March 2006
Kwik Shop Inc. July 2004 - August 2005
Papiotrade November 2003 - February 2005
Hunter Douglas 1998 - 2003
United General Title Insurance Company October 1998 - July 1999
Skills
Project Management, SharePoint, Business Analysis, VB.NET, Microsoft SQL Server, Process Improvement, Team Leadership
Education
Wayne State College 2009 — 2009
Business Administration and Management, General
University of Nebraska at Omaha 2007 — 2008
Business Administration
Metropolitan State University of Denver 1999 — 2003
BS, Information Systems
Monica Lachance's Sitel Experience June 2000 - July 2002
Job Senior Operations Executive Technical Support and Customer Care
Industry Information Technology and Services
Experience
Bell Aliant March 2014 - Present
Call Centre Nova Scotia August 2014 - Present
Digital Nova Scotia November 2008 - Present
BlackBerry December 2008 - January 2014
Call Centre Services March 2007 - August 2008
Excapsa February 2006 - February 2007
WestJet July 2002 - September 2005
Sitel June 2000 - July 2002
TeleTech September 1998 - June 2000
CIBC June 1994 - June 2000
Skills
Strategic Planning, Workforce Management, Call Center, Customer Satisfaction, Customer Service, Technical Leadership, Customer Experience, Department Budgeting, Executive Management, Quality Assurance, People Development, Business Analysis, Financial Analysis, Business Transformation, Leadership, CRM, Telecommunications, Telephony, Business Process, Outsourcing, Call Centers, Team Leadership, Strategy, Mobile Devices, Technical Support, Forecasting, Service Delivery, Management, Project Planning, Contact Centers, Training, Business Strategy, Business Planning, Vendor Management, Budgets, Cross-functional Team..., Process Improvement, Business Process..., Product Management, Sales, Human Resources, IT Management, Strategic Partnerships, Enterprise Software, Program Management, Operations Management
Education
Mount Royal University 1987 — 1988
Business
Bowness High School 1983 — 1986
High School Diploma
Bell Aliant March 2014 - Present
Call Centre Nova Scotia August 2014 - Present
Digital Nova Scotia November 2008 - Present
BlackBerry December 2008 - January 2014
Call Centre Services March 2007 - August 2008
Excapsa February 2006 - February 2007
WestJet July 2002 - September 2005
Sitel June 2000 - July 2002
TeleTech September 1998 - June 2000
CIBC June 1994 - June 2000
Skills
Strategic Planning, Workforce Management, Call Center, Customer Satisfaction, Customer Service, Technical Leadership, Customer Experience, Department Budgeting, Executive Management, Quality Assurance, People Development, Business Analysis, Financial Analysis, Business Transformation, Leadership, CRM, Telecommunications, Telephony, Business Process, Outsourcing, Call Centers, Team Leadership, Strategy, Mobile Devices, Technical Support, Forecasting, Service Delivery, Management, Project Planning, Contact Centers, Training, Business Strategy, Business Planning, Vendor Management, Budgets, Cross-functional Team..., Process Improvement, Business Process..., Product Management, Sales, Human Resources, IT Management, Strategic Partnerships, Enterprise Software, Program Management, Operations Management
Education
Mount Royal University 1987 — 1988
Business
Bowness High School 1983 — 1986
High School Diploma
Jeanne Brown's Sitel Experience 1989 - 2007
Job Administrative Assistant
Industry Financial Services
Experience
Waddell & Reed March 2010 - Present
SMITH HAYES Financial Services January 2007 - November 2009
Hospice House October 2006 - June 2009
Sitel 1989 - 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Administrative..., Healthcare, Event Planning, Research, Medical Terminology, Leadership, Public Speaking, Time Management, Customer Satisfaction, Insurance, Administrative..., Customer Service, Employee Relations, Management, Process Improvement, Software Documentation, Training, Vendor Management
Education
Metropolitan Community College 1972 — 1973
License Practical Nurse, Nursing
Waddell & Reed March 2010 - Present
SMITH HAYES Financial Services January 2007 - November 2009
Hospice House October 2006 - June 2009
Sitel 1989 - 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Administrative..., Healthcare, Event Planning, Research, Medical Terminology, Leadership, Public Speaking, Time Management, Customer Satisfaction, Insurance, Administrative..., Customer Service, Employee Relations, Management, Process Improvement, Software Documentation, Training, Vendor Management
Education
Metropolitan Community College 1972 — 1973
License Practical Nurse, Nursing
Brandie Story's Sitel Experience November 2008 - June 2009
Job Internet, Marketing, Graphics Specialist at Sitel
Industry Graphic Design
Experience
Sitel November 2008 - June 2009
Focus/FGW March 2007 - April 2008
General Dynamics Advanced Information Systems January 2004 - December 2006
Education
Sinclair Community College 2009 — 2010
Additional Training
Middle Tennessee State University 1998 — 2004
Bachelor of Science, Mass Communication
Sitel November 2008 - June 2009
Focus/FGW March 2007 - April 2008
General Dynamics Advanced Information Systems January 2004 - December 2006
Education
Sinclair Community College 2009 — 2010
Additional Training
Middle Tennessee State University 1998 — 2004
Bachelor of Science, Mass Communication
Terrence Schmidt's Sitel Experience June 1995 - January 2006
Job Programmer at Pharmaceutical Technologies, Inc.
Industry Information Technology and Services
Experience
Pharmaceutical Technologies, Inc. November 2011 - Present
MACC April 2009 - April 2011
iNet Solutions Group, Inc. March 2008 - March 2009
Pamida January 2007 - February 2008
SITEL June 1995 - January 2006
Skills
Databases, Unix, XML, PL/SQL, Oracle, Visual Basic, T-SQL, jQuery, Microsoft SQL Server, Software Development, SQL, Visio, Agile Methodologies, .NET, VB.NET
Education
Metropolitan Community College 1995 — 1999
Pharmaceutical Technologies, Inc. November 2011 - Present
MACC April 2009 - April 2011
iNet Solutions Group, Inc. March 2008 - March 2009
Pamida January 2007 - February 2008
SITEL June 1995 - January 2006
Skills
Databases, Unix, XML, PL/SQL, Oracle, Visual Basic, T-SQL, jQuery, Microsoft SQL Server, Software Development, SQL, Visio, Agile Methodologies, .NET, VB.NET
Education
Metropolitan Community College 1995 — 1999
Emily Skinner's Sitel Experience June 2006 - December 2009
Job Sr. Internal Auditor at Nissan North America
Industry Automotive
Experience
Nissan North America February 2012 - Present
Willis August 2009 - December 2011
Sitel June 2006 - December 2009
Horne LLP September 2003 - June 2006
Skills
SOX, Internal Audit, Auditing, Internal Controls, Sarbanes-Oxley Act, Accounting, Financial Reporting, General Ledger
Education
Millsaps College 2002 — 2003
MAcc, Accounting
Millsaps College 1998 — 2002
BBA, Accounting
Nissan North America February 2012 - Present
Willis August 2009 - December 2011
Sitel June 2006 - December 2009
Horne LLP September 2003 - June 2006
Skills
SOX, Internal Audit, Auditing, Internal Controls, Sarbanes-Oxley Act, Accounting, Financial Reporting, General Ledger
Education
Millsaps College 2002 — 2003
MAcc, Accounting
Millsaps College 1998 — 2002
BBA, Accounting
Linda Vidas-Sewell's Sitel Experience January 1996 - October 1998
Job Sr. Product Manager at First National Bank of Omaha
Industry Information Services
Experience
First National Bank of Omaha November 2010 - Present
First Data Corporation August 2009 - May 2010
First Data Corporation November 2002 - July 2009
First Data Corporation October 1998 - October 2002
Sitel January 1996 - October 1998
The Nielsen Company April 1990 - December 1995
Skills
Project Management, Business Analyst, Product Management, Market research, Account Management, Supervisory skills, Data Analysis, Sales, Product Development, Process Improvement, Market Research, Change Management, Cross-functional Team..., Business Development, Supervisory Skills, New Business Development, Management, Team Leadership, Pricing, Email Marketing, Business Analysis
Education
Missouri State University
BS, Marketing
Roosevelt University
MBA, Market Research
First National Bank of Omaha November 2010 - Present
First Data Corporation August 2009 - May 2010
First Data Corporation November 2002 - July 2009
First Data Corporation October 1998 - October 2002
Sitel January 1996 - October 1998
The Nielsen Company April 1990 - December 1995
Skills
Project Management, Business Analyst, Product Management, Market research, Account Management, Supervisory skills, Data Analysis, Sales, Product Development, Process Improvement, Market Research, Change Management, Cross-functional Team..., Business Development, Supervisory Skills, New Business Development, Management, Team Leadership, Pricing, Email Marketing, Business Analysis
Education
Missouri State University
BS, Marketing
Roosevelt University
MBA, Market Research
Helen Hubble, PHR's Sitel Experience 2005 - April 2013
Job Human Resource Coordinator for Oklahoma at Whataburger
Industry Human Resources
Experience
Whataburger April 2013 - Present
Sitel 2005 - April 2013
Braum's 2000 - 2003
Yum! Brands 1985 - 2000
Skills
Employee Relations, Recruiting, HR Policies, Human Resources, Interviews, New Hire Orientations, HRIS, Performance Management, Talent Acquisition, Onboarding, Employee Engagement, Talent Management, Applicant Tracking..., Benefits Administration, FMLA, Succession Planning, Personnel Management, Performance Appraisal, Job Fairs, Leadership Development, Coaching, Internet Recruiting, Recruitment Advertising, HR Consulting, Training, Temporary Placement, Employment Law, Workforce Planning, Hiring
Education
MidAmerica Nazarene University
BA, HR
University of Oklahoma
Business Mgt
Whataburger April 2013 - Present
Sitel 2005 - April 2013
Braum's 2000 - 2003
Yum! Brands 1985 - 2000
Skills
Employee Relations, Recruiting, HR Policies, Human Resources, Interviews, New Hire Orientations, HRIS, Performance Management, Talent Acquisition, Onboarding, Employee Engagement, Talent Management, Applicant Tracking..., Benefits Administration, FMLA, Succession Planning, Personnel Management, Performance Appraisal, Job Fairs, Leadership Development, Coaching, Internet Recruiting, Recruitment Advertising, HR Consulting, Training, Temporary Placement, Employment Law, Workforce Planning, Hiring
Education
MidAmerica Nazarene University
BA, HR
University of Oklahoma
Business Mgt
Tony Krsulic's Sitel Experience 2007 - May 2009
Job Data Migration Specialist at Kiewit
Industry Financial Services
Experience
Kiewit Via TEKsystems October 2011 - Present
Express Employment professionals May 2011 - August 2011
Sitel 2007 - May 2009
Sitel 2004 - 2007
Sitel 1991 - 2004
newcomlink 1980 - 1991
Skills
Visual C#, SharePoint, Software Documentation, HTML, Microsoft SQL Server, SQL, Active Directory, Windows, Troubleshooting, VB.NET, XML, .NET, Visio, Windows Server, VMware, Database Design
Education
Metropolitan Community College 2011 — 2013
AAS - Programming for Database/Web Option, Computer Programming/Programmer, General, 3.8 GPA
Metropolitan Community College 2011 — 2013
AAS - General Information Technology, Information Technology, 3.8 GPA
Kiewit Via TEKsystems October 2011 - Present
Express Employment professionals May 2011 - August 2011
Sitel 2007 - May 2009
Sitel 2004 - 2007
Sitel 1991 - 2004
newcomlink 1980 - 1991
Skills
Visual C#, SharePoint, Software Documentation, HTML, Microsoft SQL Server, SQL, Active Directory, Windows, Troubleshooting, VB.NET, XML, .NET, Visio, Windows Server, VMware, Database Design
Education
Metropolitan Community College 2011 — 2013
AAS - Programming for Database/Web Option, Computer Programming/Programmer, General, 3.8 GPA
Metropolitan Community College 2011 — 2013
AAS - General Information Technology, Information Technology, 3.8 GPA
Heather Fulton's Sitel Experience August 2004 - January 2009
Job IT Help Desk Support Specialist I at MSU
Industry Information Technology and Services
Experience
Mississippi State University January 2009 - Present
Sitel August 2004 - January 2009
Skills
Call Center, Process Improvement, SQL, Microsoft Office, Technical Support, Access, Call Centers, Troubleshooting, Six Sigma, Customer Satisfaction, Microsoft Excel, Analysis, Visio, Data Analysis, Training
Education
Mississippi State University 2011 — 2014
MBA-PM, Masters in Business Administration, Project Management
University of California, Davis 1992 — 1997
BS, Animal Science & Management
Mississippi State University January 2009 - Present
Sitel August 2004 - January 2009
Skills
Call Center, Process Improvement, SQL, Microsoft Office, Technical Support, Access, Call Centers, Troubleshooting, Six Sigma, Customer Satisfaction, Microsoft Excel, Analysis, Visio, Data Analysis, Training
Education
Mississippi State University 2011 — 2014
MBA-PM, Masters in Business Administration, Project Management
University of California, Davis 1992 — 1997
BS, Animal Science & Management
Monica C. Miller- Willingham's Sitel Experience December 2011 - July 2013
Job Client Manager at Xerox
Industry Information Technology and Services
Experience
Xerox December 2013 - Present
Sitel December 2011 - July 2013
Bank of America August 2011 - October 2011
Bank of America April 2010 - July 2011
STEP INSIDE MAGAZINE May 2007 - September 2009
Cumulus Media March 2005 - September 2009
PHD USA 2004 - 2005
WestWayne 2002 - 2004
MCGAVREN-GUILD RADIO January 2001 - January 2002
INTEREP RADIO 2001 - 2001
Skills
CRM, Advertising, Management, Business Development, Marketing, Training, Sales Process, Market Research, Sales, New Business Development, Start-ups, Process Improvement, Fundraising, Sales Management, Cold Calling, Leadership, Broadcast, Account Management, Customer Service, Team Management, Business Analysis, HUD, Call Centers, Analysis, Negotiation, BPO, Creative Direction, Loans, Radio, Vendor Management, Outsourcing, Budgets, Customer Satisfaction, Data Analysis, Sponsorship, Research, Networking, Customer Retention, Customer Experience, Executive Management, Media Buying, FHA Hud Guidelines, Public Sector, Strategy, Lead Generation, Salesforce.com, Call Center Development, Selling
Education
Middle Tennessee State University 1992 — 1997
B.S., Radio/Television Management; Mass Comm
CHAMPION
CHAMPION
Central high school , Columbia, TN
Xerox December 2013 - Present
Sitel December 2011 - July 2013
Bank of America August 2011 - October 2011
Bank of America April 2010 - July 2011
STEP INSIDE MAGAZINE May 2007 - September 2009
Cumulus Media March 2005 - September 2009
PHD USA 2004 - 2005
WestWayne 2002 - 2004
MCGAVREN-GUILD RADIO January 2001 - January 2002
INTEREP RADIO 2001 - 2001
Skills
CRM, Advertising, Management, Business Development, Marketing, Training, Sales Process, Market Research, Sales, New Business Development, Start-ups, Process Improvement, Fundraising, Sales Management, Cold Calling, Leadership, Broadcast, Account Management, Customer Service, Team Management, Business Analysis, HUD, Call Centers, Analysis, Negotiation, BPO, Creative Direction, Loans, Radio, Vendor Management, Outsourcing, Budgets, Customer Satisfaction, Data Analysis, Sponsorship, Research, Networking, Customer Retention, Customer Experience, Executive Management, Media Buying, FHA Hud Guidelines, Public Sector, Strategy, Lead Generation, Salesforce.com, Call Center Development, Selling
Education
Middle Tennessee State University 1992 — 1997
B.S., Radio/Television Management; Mass Comm
CHAMPION
CHAMPION
Central high school , Columbia, TN
Jason McCleskey's Sitel Experience April 2008 - September 2009
Job Oracle Applications Developer at LifeWay Christian Resources
Industry Information Technology and Services
Experience
LifeWay Christian Resources September 2009 - Present
Sitel April 2008 - September 2009
BMI July 1998 - March 2008
Middle Tennessee State University January 1995 - August 1998
Skills
Oracle, PL/SQL, Oracle Applications, Oracle E-Business Suite, SQL, Oracle Forms, Unix, XML, Business Intelligence, Oracle Reports, Toad, ERP, Data Warehousing, Oracle Financials, Databases, Oracle SQL, Java, Performance Tuning, Unix Shell Scripting, SQL Tuning, Application Development, Linux, Requirements Analysis, Data Modeling, Problem Solving, Order Management, SQL*Plus, Programming, Customer Relations
Education
Middle Tennessee State University 1994 — 1998
Bachelors, Computer Information System
LifeWay Christian Resources September 2009 - Present
Sitel April 2008 - September 2009
BMI July 1998 - March 2008
Middle Tennessee State University January 1995 - August 1998
Skills
Oracle, PL/SQL, Oracle Applications, Oracle E-Business Suite, SQL, Oracle Forms, Unix, XML, Business Intelligence, Oracle Reports, Toad, ERP, Data Warehousing, Oracle Financials, Databases, Oracle SQL, Java, Performance Tuning, Unix Shell Scripting, SQL Tuning, Application Development, Linux, Requirements Analysis, Data Modeling, Problem Solving, Order Management, SQL*Plus, Programming, Customer Relations
Education
Middle Tennessee State University 1994 — 1998
Bachelors, Computer Information System
Christopher Comai's Sitel Experience 2001 - 2001
Job Director Cognizant Customer Solutions Practice at Cognizant Technology Solutions
Industry Management Consulting
Experience
Cognizant Technology Solutions March 2014 - Present
K&C Advisory 2009 - Present
LiquidHub July 2011 - February 2014
UST Global March 2010 - July 2011
SAP 2006 - 2009
Kulicke & Soffa 2002 - 2006
Sitel 2001 - 2001
Unified Communications (Private Partnership) 2000 - 2001
Arthur Andersen & Co. 1997 - 2000
MCI Corporation 1989 - 1997
Skills
IT Strategy, Business Strategy, SaaS, Quality Assurance, Enterprise Software, CRM, Strategy, Integration, Program Management, Management, Management Consulting, Business Process..., Vendor Management, Outsourcing, Product Management, Process Improvement, Business Intelligence, SAP, Project Management, Business Analysis, Business Process, Sales, Telecommunications, Professional Services, Cloud Computing, Project Portfolio..., Leadership, Governance, Call Centers, Business Development, Business Transformation, Change Management, ERP, Cross-functional Team..., Consulting, Enterprise Architecture, Start-ups, IT Management, Pre-sales, Software Project..., Solution Architecture, PMO, Requirements Analysis, Solution Selling, PMP, SDLC, Sewing
Education
Middlebury College 1982 — 1986
BA
Cognizant Technology Solutions March 2014 - Present
K&C Advisory 2009 - Present
LiquidHub July 2011 - February 2014
UST Global March 2010 - July 2011
SAP 2006 - 2009
Kulicke & Soffa 2002 - 2006
Sitel 2001 - 2001
Unified Communications (Private Partnership) 2000 - 2001
Arthur Andersen & Co. 1997 - 2000
MCI Corporation 1989 - 1997
Skills
IT Strategy, Business Strategy, SaaS, Quality Assurance, Enterprise Software, CRM, Strategy, Integration, Program Management, Management, Management Consulting, Business Process..., Vendor Management, Outsourcing, Product Management, Process Improvement, Business Intelligence, SAP, Project Management, Business Analysis, Business Process, Sales, Telecommunications, Professional Services, Cloud Computing, Project Portfolio..., Leadership, Governance, Call Centers, Business Development, Business Transformation, Change Management, ERP, Cross-functional Team..., Consulting, Enterprise Architecture, Start-ups, IT Management, Pre-sales, Software Project..., Solution Architecture, PMO, Requirements Analysis, Solution Selling, PMP, SDLC, Sewing
Education
Middlebury College 1982 — 1986
BA
Kurt Kettelson's Sitel Experience July 1999 - November 2006
Job Epic Cache Database Lead at Catholic Health Initiatives
Industry Computer Software
Experience
Catholic Health Initiatives July 2013 - Present
Werner Enterprises January 2013 - July 2013
Alegent Health January 2012 - January 2013
West Corporation November 2006 - February 2012
Sitel July 1999 - November 2006
Alegent Health January 1997 - July 1999
Skills
Epic Systems, AIX, RHEL, RedHat, Unix, Servers, Disaster Recovery, Troubleshooting, DNS, Linux, Red Hat Linux, Intersystems Cache, VMware ESX, IBM AIX, System Administration, Windows Server, VMware, Data Center, Hardware, Operating Systems, Firewalls, Solaris, Virtualization, Vendor Management, Active Directory, Citrix, Storage Area Networks, Cisco Technologies
Education
Midland University 1993 — 1997
BS, Math/Computer Science
Catholic Health Initiatives July 2013 - Present
Werner Enterprises January 2013 - July 2013
Alegent Health January 2012 - January 2013
West Corporation November 2006 - February 2012
Sitel July 1999 - November 2006
Alegent Health January 1997 - July 1999
Skills
Epic Systems, AIX, RHEL, RedHat, Unix, Servers, Disaster Recovery, Troubleshooting, DNS, Linux, Red Hat Linux, Intersystems Cache, VMware ESX, IBM AIX, System Administration, Windows Server, VMware, Data Center, Hardware, Operating Systems, Firewalls, Solaris, Virtualization, Vendor Management, Active Directory, Citrix, Storage Area Networks, Cisco Technologies
Education
Midland University 1993 — 1997
BS, Math/Computer Science
Abby Amberson's Sitel Experience September 2005 - May 2006
Job Project Manager, Coriell Institute
Industry Biotechnology
Experience
PPD May 2006 - June 2014
Sitel September 2005 - May 2006
Certegy August 2001 - January 2004
CTB McGraw Hill April 2000 - May 2001
PCA International October 1999 - July 2000
Skills
Training, Leadership, Management, Data Entry, Customer Service, Call Centers, Photography, Insurance, Medicare, Software Documentation, Troubleshooting, Technical Support, Team Leadership, Process Improvement, Project Management, Data Analysis
Education
Michigan State University 1992 — 1998
B.A., English, Horticulture
PPD May 2006 - June 2014
Sitel September 2005 - May 2006
Certegy August 2001 - January 2004
CTB McGraw Hill April 2000 - May 2001
PCA International October 1999 - July 2000
Skills
Training, Leadership, Management, Data Entry, Customer Service, Call Centers, Photography, Insurance, Medicare, Software Documentation, Troubleshooting, Technical Support, Team Leadership, Process Improvement, Project Management, Data Analysis
Education
Michigan State University 1992 — 1998
B.A., English, Horticulture
Melanie Northern's Sitel Experience April 2007 - April 2010
Job Senior Internal Auditor at Tractor Supply Company
Industry Accounting
Experience
Tractor Supply Company June 2015 - Present
Tractor Supply Company April 2010 - Present
Sitel April 2007 - April 2010
Gaylord Entertainment 2005 - 2007
Skills
Auditing, Internal Audit, Internal Controls, Microsoft Office, Project Management, Sarbanes-Oxley Act, Accounting, Sarbanes-Oxley
Education
Middle Tennessee State University 2004 — 2005
BS in Buiness Administration, Accounting
Tractor Supply Company June 2015 - Present
Tractor Supply Company April 2010 - Present
Sitel April 2007 - April 2010
Gaylord Entertainment 2005 - 2007
Skills
Auditing, Internal Audit, Internal Controls, Microsoft Office, Project Management, Sarbanes-Oxley Act, Accounting, Sarbanes-Oxley
Education
Middle Tennessee State University 2004 — 2005
BS in Buiness Administration, Accounting
Dee Herschlag's Sitel Experience December 2011 - February 2012
Job Customer Serrvice Agent at Sitel
Industry Law Practice
Experience
Sitel December 2011 - February 2012
Reed Law Office June 2008 - December 2011
Culvers Restaurant December 2000 - August 2005
Nebraska Department of Labor August 1977 - September 2000
Skills
Research, Call Centers, Filing, Claim, Receptionist Duties, Wordperfect, Outlook, Legal Assistance, Legal Research, Legal Writing, Data Entry, Customer Service, Administrative..., Employment Law, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Corporate Law, Contract Negotiation, Training, File Management, Office Management, Confidentiality, Legal Documents, Fax, PACER
Education
Metropolitan Community College 2006 — 2008
Associates Degree, Paralegal
Metropolitan Community College 2006 — 2008
Associate, Legal Assistant
Metropolitan Community College 1975 — 2008
Associates Degree, Legal Assistant
Benson High School 1972 — 1975
High School Diploma
Sitel December 2011 - February 2012
Reed Law Office June 2008 - December 2011
Culvers Restaurant December 2000 - August 2005
Nebraska Department of Labor August 1977 - September 2000
Skills
Research, Call Centers, Filing, Claim, Receptionist Duties, Wordperfect, Outlook, Legal Assistance, Legal Research, Legal Writing, Data Entry, Customer Service, Administrative..., Employment Law, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Corporate Law, Contract Negotiation, Training, File Management, Office Management, Confidentiality, Legal Documents, Fax, PACER
Education
Metropolitan Community College 2006 — 2008
Associates Degree, Paralegal
Metropolitan Community College 2006 — 2008
Associate, Legal Assistant
Metropolitan Community College 1975 — 2008
Associates Degree, Legal Assistant
Benson High School 1972 — 1975
High School Diploma
Al Bacon's Sitel Experience May 1999 - August 2000
Job Program Director at Lone Star College North Harris
Industry Higher Education
Experience
Lone Star College May 2012 - Present
Lone Star College January 2011 - April 2012
Lone Star College August 2005 - January 2011
Huston Tillotson University September 2002 - August 2004
Sitel May 1999 - August 2000
Skills
Student Affairs, Campus, Higher Education, Resume Writing, Career Development, PeopleSoft, Community Outreach, Organizational..., Camtasia, Public Speaking, Non-profits, Event Planning, Human Resource..., Training and..., Community Liaison, Team Leadership, Coaching, Analytical Skills, Student Development, Academic Advising, Strategic Hiring, Compliance Program..., Customer Service..., Mediation, Social Media Marketing, Process Efficiency, Problem Solving, Training, E-Learning, Staff Development, Instructional Design, Program Development, Research, Time Management, Human Resources, Program Evaluation, Grant Writing, Adult Education, Leadership Development, Career Counseling, Admissions, Distance Learning, Nonprofits, Leadership, Program Management, Grants, Conflict Resolution, Academia, Educational Leadership, Curriculum Design
Education
Texas A&M University 2007 — 2012
Master of Science (M.S.), Human Resource Development, 3.8
University of Phoenix 2002 — 2005
Master's of Education, Adult Education and Distance Learning, 3.5
Midwestern State University 1989 — 1998
Bachelor of Arts (B.A.), Psychology, 2.4
Lone Star College May 2012 - Present
Lone Star College January 2011 - April 2012
Lone Star College August 2005 - January 2011
Huston Tillotson University September 2002 - August 2004
Sitel May 1999 - August 2000
Skills
Student Affairs, Campus, Higher Education, Resume Writing, Career Development, PeopleSoft, Community Outreach, Organizational..., Camtasia, Public Speaking, Non-profits, Event Planning, Human Resource..., Training and..., Community Liaison, Team Leadership, Coaching, Analytical Skills, Student Development, Academic Advising, Strategic Hiring, Compliance Program..., Customer Service..., Mediation, Social Media Marketing, Process Efficiency, Problem Solving, Training, E-Learning, Staff Development, Instructional Design, Program Development, Research, Time Management, Human Resources, Program Evaluation, Grant Writing, Adult Education, Leadership Development, Career Counseling, Admissions, Distance Learning, Nonprofits, Leadership, Program Management, Grants, Conflict Resolution, Academia, Educational Leadership, Curriculum Design
Education
Texas A&M University 2007 — 2012
Master of Science (M.S.), Human Resource Development, 3.8
University of Phoenix 2002 — 2005
Master's of Education, Adult Education and Distance Learning, 3.5
Midwestern State University 1989 — 1998
Bachelor of Arts (B.A.), Psychology, 2.4
James Goodman, Jr., PHR's Sitel Experience August 2000 - August 2011
Job Area Human Resources Manager
Industry Automotive
Experience
PACCAR August 2011 - Present
Sitel August 2000 - August 2011
Skills
ADP Payroll, Applicant Tracking..., Benefits Administration, Call Centers, Change Management, College Recruiting, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, Employee Training, FMLA, HR Consulting, HR Policies, HRIS, Human Resources, Interviews, Labor Relations, Leadership, Leadership Development, Management, New Hire Orientations, Onboarding, Organizational..., Payroll, Performance Management, Personnel Management, Process Improvement, Recruiting, Sourcing, Succession Planning, Talent Acquisition, Talent Management, Team Building, Technical Recruiting, Temporary Placement, Training, Workforce Planning
Education
Mississippi State University 1989 — 1994
BA, BIS / MIS
Certification-HRIC
Professional in Human Resources (PHR)
PACCAR August 2011 - Present
Sitel August 2000 - August 2011
Skills
ADP Payroll, Applicant Tracking..., Benefits Administration, Call Centers, Change Management, College Recruiting, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, Employee Training, FMLA, HR Consulting, HR Policies, HRIS, Human Resources, Interviews, Labor Relations, Leadership, Leadership Development, Management, New Hire Orientations, Onboarding, Organizational..., Payroll, Performance Management, Personnel Management, Process Improvement, Recruiting, Sourcing, Succession Planning, Talent Acquisition, Talent Management, Team Building, Technical Recruiting, Temporary Placement, Training, Workforce Planning
Education
Mississippi State University 1989 — 1994
BA, BIS / MIS
Certification-HRIC
Professional in Human Resources (PHR)
Chris Guinane's Sitel Experience March 1998 - April 2000
Job Staff Accountant at CSG Systems
Industry Computer Software
Experience
CSG International April 2000 - Present
Sitel March 1998 - April 2000
CAS 1996 - 1998
Majers/A.C. Nielsen January 1983 - January 1996
Skills
Visio, Process Improvement, Outlook, Account Management, Onboarding, Sales, Project Management, Data Analysis, Product Management, Strategic Planning, Talent Acquisition, Vendor Management, Analysis, Business Analysis, Salesforce.com
Education
University of Nebraska at Omaha 2000 — 2005
Bachelor's degree, Business and Communications
Metropolitan Community College 1992 — 2000
Associate's degree, General Studies
CSG International April 2000 - Present
Sitel March 1998 - April 2000
CAS 1996 - 1998
Majers/A.C. Nielsen January 1983 - January 1996
Skills
Visio, Process Improvement, Outlook, Account Management, Onboarding, Sales, Project Management, Data Analysis, Product Management, Strategic Planning, Talent Acquisition, Vendor Management, Analysis, Business Analysis, Salesforce.com
Education
University of Nebraska at Omaha 2000 — 2005
Bachelor's degree, Business and Communications
Metropolitan Community College 1992 — 2000
Associate's degree, General Studies
Alexandria (Shaw) Keith's Sitel Experience June 2014 - Present
Job Project Manager Client Services at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel June 2014 - Present
Conservation Services Group October 2012 - June 2014
Tennessee Valley Authority October 2011 - October 2012
Venture Express March 2009 - October 2011
DHL Global Forwarding March 2007 - February 2009
Skills
Project Planning, Customer Service, Budgets, Program Management, Contract Negotiation, Human Resources, Process Improvement, Microsoft Excel, Data Analysis, Access, Software Documentation, Analysis, Conflict Resolution, Management, Organizational Project..., Organizational..., Organizational..., Organizational..., Project Coordination, Conflict Management, Project Delivery, Training, Team Management, Accounting, Account Reconciliation, Accounts Payable, Accounts Receivable, Operations Management, Change Management, Business Ethics, Business Process..., Business Analysis, Leadership, Building Relationships, Employee Relations, Relationship Management, AS400 system, customer experience, customer effort, net promoter score, Standard Operating..., Client Interfacing...
Education
Middle Tennessee State University 2011 — 2014
Master's degree, Strategic Leadership, 4.0
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sitel June 2014 - Present
Conservation Services Group October 2012 - June 2014
Tennessee Valley Authority October 2011 - October 2012
Venture Express March 2009 - October 2011
DHL Global Forwarding March 2007 - February 2009
Skills
Project Planning, Customer Service, Budgets, Program Management, Contract Negotiation, Human Resources, Process Improvement, Microsoft Excel, Data Analysis, Access, Software Documentation, Analysis, Conflict Resolution, Management, Organizational Project..., Organizational..., Organizational..., Organizational..., Project Coordination, Conflict Management, Project Delivery, Training, Team Management, Accounting, Account Reconciliation, Accounts Payable, Accounts Receivable, Operations Management, Change Management, Business Ethics, Business Process..., Business Analysis, Leadership, Building Relationships, Employee Relations, Relationship Management, AS400 system, customer experience, customer effort, net promoter score, Standard Operating..., Client Interfacing...
Education
Middle Tennessee State University 2011 — 2014
Master's degree, Strategic Leadership, 4.0
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Archie (Demi) Roseman's Sitel Experience
Job Site Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel
Education
Mississippi Valley State University
Sitel
Education
Mississippi Valley State University
Antoinette Matthews's Sitel Experience September 2013 - Present
Job Call Center Representative at Sitel
Industry Retail
Experience
Sitel September 2013 - Present
Henderson Elementary School August 2011 - May 2013
Kroger May 2012 - August 2012
Dick's Sporting Goods May 2011 - July 2011
Skills
Customer Service, Cashiering, Technical Support, Time Management, Cash Register, Customer Satisfaction, Data Entry, Call Centers, Training, Customer Experience
Education
Mississippi State University 2011 — 2015
BS, Biochemistry
Sitel September 2013 - Present
Henderson Elementary School August 2011 - May 2013
Kroger May 2012 - August 2012
Dick's Sporting Goods May 2011 - July 2011
Skills
Customer Service, Cashiering, Technical Support, Time Management, Cash Register, Customer Satisfaction, Data Entry, Call Centers, Training, Customer Experience
Education
Mississippi State University 2011 — 2015
BS, Biochemistry
Lavaris Parker's Sitel Experience June 2008 - December 2008
Job Clerk at Kroger
Industry Retail
Wanda Poindexter's Sitel Experience September 2011 - Present
Job Electrical/Electronic Manufacturing Professional
Industry Electrical/Electronic Manufacturing
Experience
Sitel September 2011 - Present
Sitel Control srl 2011 - 2012
Chevron January 2007 - July 2011
Skills
Microsoft Office, personal computers,..., 10 key calculator,..., Multi-line Phone, Customer Service, Inventory Management, Inventory Control, Microsoft Word
Education
Mississippi University for Women 1995 — 1997
Bachelor of Science (BS), Social Work
Mississippi University for Women 1985 — 1989
Bachelor of Science (BS), Business Administration, Management and Operations
Sitel September 2011 - Present
Sitel Control srl 2011 - 2012
Chevron January 2007 - July 2011
Skills
Microsoft Office, personal computers,..., 10 key calculator,..., Multi-line Phone, Customer Service, Inventory Management, Inventory Control, Microsoft Word
Education
Mississippi University for Women 1995 — 1997
Bachelor of Science (BS), Social Work
Mississippi University for Women 1985 — 1989
Bachelor of Science (BS), Business Administration, Management and Operations
Chris Anchin's Sitel Experience August 2006 - November 2010
Job Experienced Human Resources Professional
Industry Human Resources
Experience
Sitel August 2006 - November 2010
ClientLogic September 2004 - August 2006
Skills
Strategic Human..., Human Resources, Employee Relations, Recruiting, Talent Acquisition, Benefits Administration, Employee Benefits, Compensation & Benefits..., Employee Engagement, HRIS, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, HR Policy Formulation, Performance Management, Workforce Management, Talent Management, Compensation & Benefit, Exit Interviews, Employee Handbooks, Workforce Planning, Legal Compliance, FMLA, EEO, FLSA, ADA compliance, Kronos, Taleo, ADP Payroll, BPO, HR Consulting, Leave Administration, Employee Recognition, Leave of Absence, Payroll, Employee Training, Open Enrollment, I-9 Compliance
Education
Molloy College
Bachelor of Arts (BA), Sociology
Sitel August 2006 - November 2010
ClientLogic September 2004 - August 2006
Skills
Strategic Human..., Human Resources, Employee Relations, Recruiting, Talent Acquisition, Benefits Administration, Employee Benefits, Compensation & Benefits..., Employee Engagement, HRIS, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, HR Policy Formulation, Performance Management, Workforce Management, Talent Management, Compensation & Benefit, Exit Interviews, Employee Handbooks, Workforce Planning, Legal Compliance, FMLA, EEO, FLSA, ADA compliance, Kronos, Taleo, ADP Payroll, BPO, HR Consulting, Leave Administration, Employee Recognition, Leave of Absence, Payroll, Employee Training, Open Enrollment, I-9 Compliance
Education
Molloy College
Bachelor of Arts (BA), Sociology
Ashantae Lowery's Sitel Experience May 2010 - February 2011
Job Recovery Specialist at West Asset Managment
Industry Information Technology and Services
Experience
West Asset Managment 2013 - Present
Modis 2012 - Present
First Data Corporation February 2011 - August 2011
Sitel May 2010 - February 2011
Skills
CNA, Cpr Certified, Aed Certified, IT skills, Team Leadership, Typing, Microsoft Technologies, Customer Service, Account Management
Education
Central High School 2004 — 2009
Diploma, High School/Secondary Diplomas and Certificates
Metropolitan Community College 2008 — 2008
GED, GED
West Asset Managment 2013 - Present
Modis 2012 - Present
First Data Corporation February 2011 - August 2011
Sitel May 2010 - February 2011
Skills
CNA, Cpr Certified, Aed Certified, IT skills, Team Leadership, Typing, Microsoft Technologies, Customer Service, Account Management
Education
Central High School 2004 — 2009
Diploma, High School/Secondary Diplomas and Certificates
Metropolitan Community College 2008 — 2008
GED, GED
AMINAH HAWKINS's Sitel Experience June 2006 - August 2008
Job Financial Services Professional
Industry Financial Services
Experience
Sallie Mae 2011 - 2012
Wells Fargo Home Mortgage October 2009 - April 2010
TDS Telecommunications Corp. September 2007 - August 2008
Sitel June 2006 - August 2008
Education
Milwaukee Area Technical College 2009 — 2010
GED, GED
Sallie Mae 2011 - 2012
Wells Fargo Home Mortgage October 2009 - April 2010
TDS Telecommunications Corp. September 2007 - August 2008
Sitel June 2006 - August 2008
Education
Milwaukee Area Technical College 2009 — 2010
GED, GED
Judith Stocker's Sitel Experience May 2011 - Present
Job Referral Agent
Industry Internet
Experience
Self-employed December 2012 - Present
Sitel May 2011 - Present
CROSSMARK April 2009 - May 2011
Education
Sinclair Community College 1981 — 1982
Liberal Arts and Sciences/Liberal Studies
Mott Community College 1970 — 1971
Liberal Arts and Sciences/Liberal Studies
Self-employed December 2012 - Present
Sitel May 2011 - Present
CROSSMARK April 2009 - May 2011
Education
Sinclair Community College 1981 — 1982
Liberal Arts and Sciences/Liberal Studies
Mott Community College 1970 — 1971
Liberal Arts and Sciences/Liberal Studies
Charita Stringer's Sitel Experience July 2014 - Present
Job csr at TPUSA
Industry Consumer Electronics
Experience
Sitel July 2014 - Present
TPUSA October 2012 - June 2013
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Management, Microsoft Word, Team Leadership, Account Management, Leadership, Customer Satisfaction
Education
Morris College
University of Phoenix
Sitel July 2014 - Present
TPUSA October 2012 - June 2013
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Management, Microsoft Word, Team Leadership, Account Management, Leadership, Customer Satisfaction
Education
Morris College
University of Phoenix
Jeanne Hulem's Sitel Experience May 1992 - June 2002
Job Sr Implementation Analyst at First Data Corporation
Industry Financial Services
Experience
First Data Corporation July 2007 - Present
Physicians Mutual July 2002 - March 2007
Sitel May 1992 - June 2002
Skills
Credit Cards, Business Analysis, Financial Services, Customer Experience
Education
McPherson County High School 1984 — 1988
Metropolitan Community College
Business/Commerce, General
MidPlains Community College
First Data Corporation July 2007 - Present
Physicians Mutual July 2002 - March 2007
Sitel May 1992 - June 2002
Skills
Credit Cards, Business Analysis, Financial Services, Customer Experience
Education
McPherson County High School 1984 — 1988
Metropolitan Community College
Business/Commerce, General
MidPlains Community College
hope Bailey's Sitel Experience October 2007 - August 2008
Job Financial Services Professional
Industry Financial Services
Experience
Continental Financial Services November 2011 - January 2014
Eat With Us and Sweet Peppers Franchise Systems March 2010 - March 2011
Sitel October 2007 - August 2008
United States Air Force September 2005 - September 2007
Skills
Computers, Microsoft Excel, Microsoft Word, Childcare, PowerPoint, Cable Television, Blackberry, Customer Service, Cashiering, Cash Register, Call Centers, Microsoft Office, Microsoft Exchange, Proficient Typing Skills, Employee Training, Supervisory Skills, Customer Escalation..., Citrix
Education
Mississippi University for Women 2010 — 2011
Elementary Education and Teaching
Lamar County High School 2004 — 2005
Business Diploma and Advanced Diploma
Continental Financial Services November 2011 - January 2014
Eat With Us and Sweet Peppers Franchise Systems March 2010 - March 2011
Sitel October 2007 - August 2008
United States Air Force September 2005 - September 2007
Skills
Computers, Microsoft Excel, Microsoft Word, Childcare, PowerPoint, Cable Television, Blackberry, Customer Service, Cashiering, Cash Register, Call Centers, Microsoft Office, Microsoft Exchange, Proficient Typing Skills, Employee Training, Supervisory Skills, Customer Escalation..., Citrix
Education
Mississippi University for Women 2010 — 2011
Elementary Education and Teaching
Lamar County High School 2004 — 2005
Business Diploma and Advanced Diploma
Jeremie Harris's Sitel Experience September 2010 - January 2011
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Walmart 2011 - 2014
Sitel September 2010 - January 2011
Education
Mississippi State University
Walmart 2011 - 2014
Sitel September 2010 - January 2011
Education
Mississippi State University
Elaine Badger's Sitel Experience sandwich artistsubwayFebruary 2013 - July 2013
Job Student at MillerMotte
Industry
Experience
Sitel sandwich artistsubwayFebruary 2013 - July 2013
Sitel February 2013 - June 2013
Skills
Customer Service, Cooking, Communication
Education
Miller-Motte 2014 — 2016
Associate's degree, paralegal
Miller-Motte College-Wilmington 2014 — 2016
Sitel sandwich artistsubwayFebruary 2013 - July 2013
Sitel February 2013 - June 2013
Skills
Customer Service, Cooking, Communication
Education
Miller-Motte 2014 — 2016
Associate's degree, paralegal
Miller-Motte College-Wilmington 2014 — 2016
Star Clark's Sitel Experience September 2014 - January 2015
Job Brilliant minds demand information. ...
Industry Executive Office
Experience
Ansafone Contact Centers February 2015 - Present
Sitel September 2014 - January 2015
Self -Employed January 2011 - January 2014
Taylor, Bean & Whitaker February 2007 - September 2009
Thomas Miller August 1997 - November 2005
Education
Miami Dade College 1995 — 1996
Computer Graphics and Animation, Computer Science
Technical Career Institute of Miami, Fl 1992 — 1994
Specialized Associates Degree in Business, Business Administration and Management, General
Ansafone Contact Centers February 2015 - Present
Sitel September 2014 - January 2015
Self -Employed January 2011 - January 2014
Taylor, Bean & Whitaker February 2007 - September 2009
Thomas Miller August 1997 - November 2005
Education
Miami Dade College 1995 — 1996
Computer Graphics and Animation, Computer Science
Technical Career Institute of Miami, Fl 1992 — 1994
Specialized Associates Degree in Business, Business Administration and Management, General
Samantha Waldrop's Sitel Experience October 2014 - Present
Job Customer Support Representative at Sitel
Industry Telecommunications
Experience
Sitel October 2014 - Present
Dollar General February 2014 - August 2014
Martin Lake Resort April 2010 - August 2010
Skills
Customer Service, Retail, Cashiering, Customer Satisfaction, Teamwork
Education
Mississippi Gulf Coast Community College 2011 — 2013
Associate's of Applied Science, Computer Servicing Technology
Sitel October 2014 - Present
Dollar General February 2014 - August 2014
Martin Lake Resort April 2010 - August 2010
Skills
Customer Service, Retail, Cashiering, Customer Satisfaction, Teamwork
Education
Mississippi Gulf Coast Community College 2011 — 2013
Associate's of Applied Science, Computer Servicing Technology
Brooke Alexandra McCutcheon's Sitel Experience October 2014 - March 2015
Job Customer Technical Support Engineer at AT&T
Industry Outsourcing/Offshoring
Experience
AT&T March 2015 - Present
Sitel October 2014 - March 2015
Sitel October 2014 - March 2015
Men's Wearhouse February 2012 - November 2014
Skills
Customer Service, Customer Relations, Telecommunications, Telephone Skills, Sales, Retail, Retail Sales, Data Entry, Computer Proficiency, Avaya Technologies, Sizing, Wedding Coordinating, Call Centers, Customer Satisfaction, Customer Experience, Time Management, Customer Retention
Education
Mississippi Gulf Coast Community College 2011 — 2015
High School
Mississippi Gulf Coast Community College 2011 — 2015
Associate's Degree, Business Administration and Management, General
AT&T March 2015 - Present
Sitel October 2014 - March 2015
Sitel October 2014 - March 2015
Men's Wearhouse February 2012 - November 2014
Skills
Customer Service, Customer Relations, Telecommunications, Telephone Skills, Sales, Retail, Retail Sales, Data Entry, Computer Proficiency, Avaya Technologies, Sizing, Wedding Coordinating, Call Centers, Customer Satisfaction, Customer Experience, Time Management, Customer Retention
Education
Mississippi Gulf Coast Community College 2011 — 2015
High School
Mississippi Gulf Coast Community College 2011 — 2015
Associate's Degree, Business Administration and Management, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY