Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Monica Larto Monica Larto's Sitel Experience April 2014 - Present
Job Customer service representative
Industry Marketing and Advertising
Experience
Sitel April 2014 - Present
Wal-Mart, Store August 2010 - February 2014
Heath Larto May 2002 - April 2007
Central Texas College September 1996 - January 2002
Skills
Microsoft Office, Quicken, 10 Key, Data Entry, File Management, Multi-line Phone, Fax, Scanners, Phone Skills, Internet Explorer, Clerical Work, Administrative..., Outlook, Filing, Photocopier, Copying, Phone Etiquette, Telephone Skills, Clerical Skills, Cash Register, Cashiering
Education
Colorado Technical University-Online 2009 — 2014
Bachelor’s Degree, Business Administration; Marketing
Central Texas College 1996 — 2000
Associates Degree, General Studies; Social Sciences
Sitel April 2014 - Present
Wal-Mart, Store August 2010 - February 2014
Heath Larto May 2002 - April 2007
Central Texas College September 1996 - January 2002
Skills
Microsoft Office, Quicken, 10 Key, Data Entry, File Management, Multi-line Phone, Fax, Scanners, Phone Skills, Internet Explorer, Clerical Work, Administrative..., Outlook, Filing, Photocopier, Copying, Phone Etiquette, Telephone Skills, Clerical Skills, Cash Register, Cashiering
Education
Colorado Technical University-Online 2009 — 2014
Bachelor’s Degree, Business Administration; Marketing
Central Texas College 1996 — 2000
Associates Degree, General Studies; Social Sciences
Valerie Chavez Valerie Chavez's Sitel Experience November 2011 - April 2012
Job Operations Supervisor at Lowe's Companies, Inc.
Industry Outsourcing/Offshoring
Experience
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement April 2012 - April 2014
Sitel November 2011 - April 2012
Albuquerque Bio Park March 2008 - October 2008
Skills
10 key, 60 WPM, Call Center, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Time Management, Microsoft Word, Phone Etiquette, Access, Internet Explorer, Lotus Notes, Filing, OneNote, Microsoft Excel, PowerPoint, 10 Key, Call Centers
Education
Central New Mexico Community College 2009 — 2015
in progress, Pre - Management, Project Management, Economics, Business Administration and Accounting
Albuquerque High School 2005 — 2008
Central New Mexico Community College
General Business Certificate
Lowe's Companies, Inc. April 2014 - Present
Lowe's Home Improvement April 2012 - April 2014
Sitel November 2011 - April 2012
Albuquerque Bio Park March 2008 - October 2008
Skills
10 key, 60 WPM, Call Center, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Time Management, Microsoft Word, Phone Etiquette, Access, Internet Explorer, Lotus Notes, Filing, OneNote, Microsoft Excel, PowerPoint, 10 Key, Call Centers
Education
Central New Mexico Community College 2009 — 2015
in progress, Pre - Management, Project Management, Economics, Business Administration and Accounting
Albuquerque High School 2005 — 2008
Central New Mexico Community College
General Business Certificate
April Norton April Norton's Sitel Experience June 2011 - February 2012
Job Accounting Clerk at Gulfstream Group
Industry Real Estate
Experience
Gulfstream Group April 2014 - Present
Carlisle Office Center November 2010 - Present
Summit Food Service Management May 2012 - 2013
Sitel June 2011 - February 2012
Skills
Front to Back Office, Data Entry, Telephone Skills, Customer Service, Marketing, Food Service, Microsoft Office, Web Design, Accounts Payable, Accounts Receivable, Sales, Bookkeeping, Clerical Work, Advocacy, Social Media Marketing, Office Administration, Housekeeping, Computer Proficiency, Outlook, QuickBooks, Proposal Writing, Legal Writing, Creative Writing, Public Speaking, Plant Maintenance, Direct Patient Care, File Management, Learning Quickly, Criminal Law, Family Law, Volunteer Management, Church Administration, Church Services, Church Media, Church Growth, Paper Craft, Reading Comprehension, Trade Shows, Surveying, Organization, Microsoft Excel
Education
Central New Mexico Community College
Paralegal Studies
Central New Mexico Community College
Paralegal Studies, Law
Gulfstream Group April 2014 - Present
Carlisle Office Center November 2010 - Present
Summit Food Service Management May 2012 - 2013
Sitel June 2011 - February 2012
Skills
Front to Back Office, Data Entry, Telephone Skills, Customer Service, Marketing, Food Service, Microsoft Office, Web Design, Accounts Payable, Accounts Receivable, Sales, Bookkeeping, Clerical Work, Advocacy, Social Media Marketing, Office Administration, Housekeeping, Computer Proficiency, Outlook, QuickBooks, Proposal Writing, Legal Writing, Creative Writing, Public Speaking, Plant Maintenance, Direct Patient Care, File Management, Learning Quickly, Criminal Law, Family Law, Volunteer Management, Church Administration, Church Services, Church Media, Church Growth, Paper Craft, Reading Comprehension, Trade Shows, Surveying, Organization, Microsoft Excel
Education
Central New Mexico Community College
Paralegal Studies
Central New Mexico Community College
Paralegal Studies, Law
Aimee Duran Aimee Duran's Sitel Experience 2008 - 2009
Job Executive AssistantLocal DIRECTV Dealer
Industry Entertainment
Experience
Sound Marketing Inc./It's All About Satellites September 2009 - Present
Sitel 2008 - 2009
Skills
Customer Service, Event Planning, Marketing, Social Media, Event Management, Outlook, Administrative..., Fundraising, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Public Relations, Budgets, Project Management, Marketing Communications, Office Management, Agemini
Education
Central New Mexico Community College 2011 — 2014
Associate's degree, Psychology
Albuquerque High School 2001 — 2005
Sound Marketing Inc./It's All About Satellites September 2009 - Present
Sitel 2008 - 2009
Skills
Customer Service, Event Planning, Marketing, Social Media, Event Management, Outlook, Administrative..., Fundraising, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Public Relations, Budgets, Project Management, Marketing Communications, Office Management, Agemini
Education
Central New Mexico Community College 2011 — 2014
Associate's degree, Psychology
Albuquerque High School 2001 — 2005
Greg Medendorp's Sitel Experience 2004 - Present
Job Computer Games Professional
Industry Computer Games
Experience
SP-Entertainment 2008 - Present
Sitel 2004 - Present
Skills
Video Games, Computer Games, Game Design, Online Gaming, Game Development, Xbox 360, 3D Modeling, Houdini, Torque Game Engine, Level Design
Education
Central New Mexico Community College 1999 — 2004
Associates, Computer Science, Copmuter Animation
Los Alamos High Schoool 1991 — 1993
High School, CAD/CADD Drafting and/or Design Technology/Technician, 11-12
Neenah High School 1989 — 1991
High School, Art/Art Studies, General, 10-11
SP-Entertainment 2008 - Present
Sitel 2004 - Present
Skills
Video Games, Computer Games, Game Design, Online Gaming, Game Development, Xbox 360, 3D Modeling, Houdini, Torque Game Engine, Level Design
Education
Central New Mexico Community College 1999 — 2004
Associates, Computer Science, Copmuter Animation
Los Alamos High Schoool 1991 — 1993
High School, CAD/CADD Drafting and/or Design Technology/Technician, 11-12
Neenah High School 1989 — 1991
High School, Art/Art Studies, General, 10-11
Liviya Frunza Liviya Frunza's Sitel Experience February 2014 - Present
Job Independent Business Owner at Frunza Housekeeping
Industry Law Enforcement
Experience
Sitel February 2014 - Present
Frunza Housekeeping May 2013 - Present
Rocky Top Markets March 2013 - January 2014
McDonald's Corporation October 2012 - May 2013
Roane State Community College October 2011 - May 2013
Roane State Community College October 2011 - May 2013
Roane State Community College October 2010 - May 2013
Roane State Community College January 2012 - December 2012
CVS Caremark Corporation November 2011 - April 2012
Skills
Public Safety, Community Policing, Public Speaking, Community Outreach, Volunteer Management, Microsoft Office, Event Planning, PowerPoint, Customer Service, Microsoft Word, Non-profits, Research, Microsoft Excel, Fundraising, Social Media, Editing, Tutoring, Communication Skills, Professional Phone..., Social Networking, Time Management, Online Advertising
Education
Cleveland State Community College 2014 — 2014
Certification, Law Enforcement/Police Academy
Roane County Sheriff's Citizen's Academy 2013 — 2013
Certification, Basic Law Enforcement
Roane State Community College 2010 — 2013
Associate's degree, Sociology/Criminal Justice
Sitel February 2014 - Present
Frunza Housekeeping May 2013 - Present
Rocky Top Markets March 2013 - January 2014
McDonald's Corporation October 2012 - May 2013
Roane State Community College October 2011 - May 2013
Roane State Community College October 2011 - May 2013
Roane State Community College October 2010 - May 2013
Roane State Community College January 2012 - December 2012
CVS Caremark Corporation November 2011 - April 2012
Skills
Public Safety, Community Policing, Public Speaking, Community Outreach, Volunteer Management, Microsoft Office, Event Planning, PowerPoint, Customer Service, Microsoft Word, Non-profits, Research, Microsoft Excel, Fundraising, Social Media, Editing, Tutoring, Communication Skills, Professional Phone..., Social Networking, Time Management, Online Advertising
Education
Cleveland State Community College 2014 — 2014
Certification, Law Enforcement/Police Academy
Roane County Sheriff's Citizen's Academy 2013 — 2013
Certification, Basic Law Enforcement
Roane State Community College 2010 — 2013
Associate's degree, Sociology/Criminal Justice
Amy Cannon Amy Cannon's Sitel Experience September 2013 - March 2014
Job Talent Management Administrator at Brookdale Senior Living
Industry Hospital & Health Care
Experience
Brookdale Senior Living June 2015 - Present
Brookdale Senior Living April 2014 - June 2015
Sitel September 2013 - March 2014
Sitel December 2012 - September 2013
Doral Golf Resort and Spa January 2011 - July 2012
Skills
Human Resources, HRIS, Accounts Payable, ADP Payroll, Lawson HRIS, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Oracle, OnBase, CaseBuilder, Customer Service, Employee Relations, Kronos Timekeeping, Onboarding, Applicant Tracking..., Kronos, PowerPoint, PeopleSoft, Employee Engagement, Payroll, Temporary Placement, Leadership
Education
Coastal Carolina University 2005 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Brookdale Senior Living June 2015 - Present
Brookdale Senior Living April 2014 - June 2015
Sitel September 2013 - March 2014
Sitel December 2012 - September 2013
Doral Golf Resort and Spa January 2011 - July 2012
Skills
Human Resources, HRIS, Accounts Payable, ADP Payroll, Lawson HRIS, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Oracle, OnBase, CaseBuilder, Customer Service, Employee Relations, Kronos Timekeeping, Onboarding, Applicant Tracking..., Kronos, PowerPoint, PeopleSoft, Employee Engagement, Payroll, Temporary Placement, Leadership
Education
Coastal Carolina University 2005 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Sophia Qureshi Sophia Qureshi's Sitel Experience 2008 - 2010
Job Customer Service Professional
Industry Financial Services
Experience
Pivotal Payments September 2010 - February 2014
Sitel 2008 - 2010
NCO Financial Systems 2006 - 2008
Nordia Inc. 2004 - 2006
Skills
Customer Service, Customer Experience, Payment Card Processing, Merchant Services, Teamwork, Sales, Credit Cards, Call Centers, Relationship Management, Credit, Payments, Credit Risk, Debit Cards, E-payments, Electronic Payments
Education
Carleton University 2001 — 2003
Saddleback College 1999 — 2001
Concordia University
Tourism
Pivotal Payments September 2010 - February 2014
Sitel 2008 - 2010
NCO Financial Systems 2006 - 2008
Nordia Inc. 2004 - 2006
Skills
Customer Service, Customer Experience, Payment Card Processing, Merchant Services, Teamwork, Sales, Credit Cards, Call Centers, Relationship Management, Credit, Payments, Credit Risk, Debit Cards, E-payments, Electronic Payments
Education
Carleton University 2001 — 2003
Saddleback College 1999 — 2001
Concordia University
Tourism
Robert Giroux Robert Giroux's Sitel Experience July 2004 - Present
Job Learning Strategy and Development
Industry Outsourcing/Offshoring
Experience
Sitel July 2004 - Present
Sitel November 2006 - April 2007
Sitel June 2003 - November 2006
Adecco Employment Services August 2000 - June 2003
Skills
Coaching, Call Center, Training, Process Improvement, Leadership, CRM, Team Management, Management, Quality Assurance, Customer Satisfaction, Strategy, Outsourcing, Time Management, Customer Experience, Call Centers, Contact Centers, BPO
Education
Cambrian College 1996 — 1999
School of Business, Information Technology
Sheridan College 1990 — 1993
Sitel July 2004 - Present
Sitel November 2006 - April 2007
Sitel June 2003 - November 2006
Adecco Employment Services August 2000 - June 2003
Skills
Coaching, Call Center, Training, Process Improvement, Leadership, CRM, Team Management, Management, Quality Assurance, Customer Satisfaction, Strategy, Outsourcing, Time Management, Customer Experience, Call Centers, Contact Centers, BPO
Education
Cambrian College 1996 — 1999
School of Business, Information Technology
Sheridan College 1990 — 1993
Ryan Traphagan's Sitel Experience September 2002 - March 2003
Job Solutions Engineer at Agilysys
Industry Computer Software
Experience
Agilysys October 2013 - Present
Elekta April 2011 - May 2013
Elekta May 2008 - April 2011
IMPAC Medical Systems February 2007 - May 2008
IMPAC Medical Systems January 2005 - January 2007
IMPAC Medical Systems March 2003 - January 2005
Sitel September 2002 - March 2003
Sitel June 2002 - September 2002
Skills
Troubleshooting, Salesforce.com, Software Documentation, Technical Support, DICOM, Healthcare Information..., Project Management, Microsoft SQL Server, Agile Methodologies, Team Building, Windows, Cloud Computing, Process Improvement, Customer Service, Windows Server, SQL, Databases, Training, Management, MOSAIQ, Social Media, Analysis, Quality Assurance, Team Leadership, Leadership, Integration, Testing, Crystal Reports, Medical Devices
Education
Chadron State College 1998 — 2002
BA, Business/MIS
Agilysys October 2013 - Present
Elekta April 2011 - May 2013
Elekta May 2008 - April 2011
IMPAC Medical Systems February 2007 - May 2008
IMPAC Medical Systems January 2005 - January 2007
IMPAC Medical Systems March 2003 - January 2005
Sitel September 2002 - March 2003
Sitel June 2002 - September 2002
Skills
Troubleshooting, Salesforce.com, Software Documentation, Technical Support, DICOM, Healthcare Information..., Project Management, Microsoft SQL Server, Agile Methodologies, Team Building, Windows, Cloud Computing, Process Improvement, Customer Service, Windows Server, SQL, Databases, Training, Management, MOSAIQ, Social Media, Analysis, Quality Assurance, Team Leadership, Leadership, Integration, Testing, Crystal Reports, Medical Devices
Education
Chadron State College 1998 — 2002
BA, Business/MIS
Lauren Oglesby Lauren Oglesby's Sitel Experience February 2012 - May 2014
Job Sr. Auditor, Internal Audit and Advisory Services at Emdeon
Industry Outsourcing/Offshoring
Experience
Emdeon May 2014 - Present
Sitel February 2012 - May 2014
BDO USA, LLP October 2009 - February 2012
Skills
Internal Audit, Sarbanes-Oxley Act, Internal Controls, Financial Audits, Financial Accounting, Operational Audits, US GAAP, External Audit, GAAP, IFRS, Financial Reporting, SEC filings, Enterprise Risk...
Education
Haslam College of Business at the University of Tennessee 2008 — 2009
Master, Accountancy
Clemson University 2004 — 2008
Bachelor of Science (BS), Accounting
Emdeon May 2014 - Present
Sitel February 2012 - May 2014
BDO USA, LLP October 2009 - February 2012
Skills
Internal Audit, Sarbanes-Oxley Act, Internal Controls, Financial Audits, Financial Accounting, Operational Audits, US GAAP, External Audit, GAAP, IFRS, Financial Reporting, SEC filings, Enterprise Risk...
Education
Haslam College of Business at the University of Tennessee 2008 — 2009
Master, Accountancy
Clemson University 2004 — 2008
Bachelor of Science (BS), Accounting
Lauren Loyd Lauren Loyd's Sitel Experience November 2011 - November 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Omni Barton Creek Resort & Spa December 2013 - Present
round rock kia May 2013 - December 2013
Sprint 2012 - 2013
Sitel November 2011 - November 2012
Skills
Sales, Customer Service, Management, Supervisory Skills, Cash Register, Microsoft Office, 10 Key, Fine Art, Photography, Portrait Photography, Cash Handling Experience, Cellular Communications, Telecommunications, Telecommunications...
Education
Central New Mexico Community College 2007 — 2009
Associate's degree in Progress, Business Administration and Management, General
Rio Rancho High School 2005 — 2007
H.S. Diploma
Omni Barton Creek Resort & Spa December 2013 - Present
round rock kia May 2013 - December 2013
Sprint 2012 - 2013
Sitel November 2011 - November 2012
Skills
Sales, Customer Service, Management, Supervisory Skills, Cash Register, Microsoft Office, 10 Key, Fine Art, Photography, Portrait Photography, Cash Handling Experience, Cellular Communications, Telecommunications, Telecommunications...
Education
Central New Mexico Community College 2007 — 2009
Associate's degree in Progress, Business Administration and Management, General
Rio Rancho High School 2005 — 2007
H.S. Diploma
Tamarah Jordan Tamarah Jordan's Sitel Experience September 2010 - August 2012
Job Psych Assistant at Millcreek of Starkville
Industry Individual & Family Services
Experience
Millcreek of Starkville March 2013 - Present
Love and Learn Daycare Center May 2010 - March 2013
Sitel September 2010 - August 2012
Skills
Customer Service, Customer Satisfaction, Counseling Psychology, Adolescents, Call Centers, Customer Experience, Workforce Management, Technical Support, Data Entry, Contact Centers, BPO, Telephone Skills, Troubleshooting, Microsoft Office, Service Delivery
Education
University of West Alabama 2012 — 2013
M.S; Masters of Science, Livingston, Al; Counseling/ Psychology
Mississippi State University 2006 — 2010
B.S; Bachelors of Science, Psychology; Criminal Justice
Cheonggang Academy
high school diploma
Millcreek of Starkville March 2013 - Present
Love and Learn Daycare Center May 2010 - March 2013
Sitel September 2010 - August 2012
Skills
Customer Service, Customer Satisfaction, Counseling Psychology, Adolescents, Call Centers, Customer Experience, Workforce Management, Technical Support, Data Entry, Contact Centers, BPO, Telephone Skills, Troubleshooting, Microsoft Office, Service Delivery
Education
University of West Alabama 2012 — 2013
M.S; Masters of Science, Livingston, Al; Counseling/ Psychology
Mississippi State University 2006 — 2010
B.S; Bachelors of Science, Psychology; Criminal Justice
Cheonggang Academy
high school diploma
Akia Banks Akia Banks's Sitel Experience June 2004 - August 2006
Job CHTSIM, ROI Specialist Clinic Route at HealthPort LLC
Industry Hospital & Health Care
Experience
HealthPort LLC August 2013 - Present
College of Coastal Georgia June 2011 - July 2013
Nutro Products August 2010 - March 2013
Southeast Georgia Health Systems June 2012 - December 2012
Rent-A-Center July 2008 - December 2009
eBay Enterprise formally GSI Commerce October 2007 - July 2008
Parkers Company August 2006 - May 2007
Sitel June 2004 - August 2006
TJX October 2001 - June 2004
Skills
Adobe Acrobat, Java, SAS, Microsoft Office, Healthcare Information..., Customer Service, EHR, Clinical Decision..., Healthcare Information..., Access, Clinical Workflow, EMR, PowerPoint, Medical Terminology, Data Entry, Data Analysis, Microsoft Excel, HIPAA, Microsoft Word, Visio, Cerner, MySQL, Windows, Training, CPOE, Outlook, Project Management, Health Informatics, Exsys, EMR Training, Sales, Informatics, Management, Epic Systems, Analysis, Medical Records, Healthcare, Ambulatory, Telephone Skills
Education
College of Coastal Georgia 2010 — 2013
Bachelor of Science (BS), Health Informatics
College of Coastal Georgia 2010 — 2013
Associate of Science (A.S.), Pre-Nursing Studies
Glynn Academy High School
HealthPort LLC August 2013 - Present
College of Coastal Georgia June 2011 - July 2013
Nutro Products August 2010 - March 2013
Southeast Georgia Health Systems June 2012 - December 2012
Rent-A-Center July 2008 - December 2009
eBay Enterprise formally GSI Commerce October 2007 - July 2008
Parkers Company August 2006 - May 2007
Sitel June 2004 - August 2006
TJX October 2001 - June 2004
Skills
Adobe Acrobat, Java, SAS, Microsoft Office, Healthcare Information..., Customer Service, EHR, Clinical Decision..., Healthcare Information..., Access, Clinical Workflow, EMR, PowerPoint, Medical Terminology, Data Entry, Data Analysis, Microsoft Excel, HIPAA, Microsoft Word, Visio, Cerner, MySQL, Windows, Training, CPOE, Outlook, Project Management, Health Informatics, Exsys, EMR Training, Sales, Informatics, Management, Epic Systems, Analysis, Medical Records, Healthcare, Ambulatory, Telephone Skills
Education
College of Coastal Georgia 2010 — 2013
Bachelor of Science (BS), Health Informatics
College of Coastal Georgia 2010 — 2013
Associate of Science (A.S.), Pre-Nursing Studies
Glynn Academy High School
M. Tyler Gillett M. Tyler Gillett's Sitel Experience May 2015 - July 2015
Job Substitute Teacher at Albuquerque Public Schools
Industry Primary/Secondary Education
Experience
Albuquerque Public Schools August 2015 - Present
Sitel May 2015 - July 2015
Albuquerque Public Schools March 2015 - May 2015
Washburn University January 2005 - May 2005
University of Kansas August 2004 - December 2004
University of Kansas January 2004 - May 2004
University of Kansas January 2000 - May 2003
Skills
Higher Education, University Teaching, History, Academic Writing, College Teaching, Lecturing, Teaching, Literature, Research, Religious Studies, Theory, Academia, Nag Hammadi, Coptic, Early Christian..., Koine Greek, Religion, Philosophy of Religion, New Testament
Education
Claremont Graduate University 2005 — 2013
Doctor of Philosophy (PhD), Religion/Religious Studies
University of Kansas 1998 — 2003
Master of Arts (MA), Religious Studies
Southern Methodist University 1990 — 1994
Bachelor of Arts (BA), English / Creative Writing
Albuquerque Public Schools August 2015 - Present
Sitel May 2015 - July 2015
Albuquerque Public Schools March 2015 - May 2015
Washburn University January 2005 - May 2005
University of Kansas August 2004 - December 2004
University of Kansas January 2004 - May 2004
University of Kansas January 2000 - May 2003
Skills
Higher Education, University Teaching, History, Academic Writing, College Teaching, Lecturing, Teaching, Literature, Research, Religious Studies, Theory, Academia, Nag Hammadi, Coptic, Early Christian..., Koine Greek, Religion, Philosophy of Religion, New Testament
Education
Claremont Graduate University 2005 — 2013
Doctor of Philosophy (PhD), Religion/Religious Studies
University of Kansas 1998 — 2003
Master of Arts (MA), Religious Studies
Southern Methodist University 1990 — 1994
Bachelor of Arts (BA), English / Creative Writing
Teena Tyler Teena Tyler's Sitel Experience January 2004 - July 2007
Job Photographer
Industry Photography
Experience
Melaleuca:The Wellness Company January 2014 - Present
Teena Tyler Photography November 2010 - Present
T-Mobile September 2008 - Present
Sitel January 2004 - July 2007
Skills
Photoshop, Digital Photography, Customer Service, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Photography
Education
Central New Mexico Community College 2011 — 2012
Web Page, Digital/Multimedia and Information Resources Design
Melaleuca:The Wellness Company January 2014 - Present
Teena Tyler Photography November 2010 - Present
T-Mobile September 2008 - Present
Sitel January 2004 - July 2007
Skills
Photoshop, Digital Photography, Customer Service, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Photography
Education
Central New Mexico Community College 2011 — 2012
Web Page, Digital/Multimedia and Information Resources Design
Greg Pawelek Greg Pawelek's Sitel Experience August 2004 - June 2015
Job Database Administrator II at Seneca Gaming Corporation
Industry Gambling & Casinos
Experience
Seneca Gaming Corporation June 2015 - Present
Sitel August 2004 - June 2015
Danaher Corporation (Formerly American Precision Industries, Inc.) June 1996 - August 2004
Skills
Vendor Management, ITIL, Process Improvement, Troubleshooting, Windows Server, Service Delivery, Technical Support, Active Directory, Call Centers, IT Service Management, Microsoft SQL Server
Education
Canisius College 2001 — 2004
Master of Science (MS), Telecommunications Management
Canisius College 1993 — 1997
Bachelor of Science (BS), Management Information Systems
Seneca Gaming Corporation June 2015 - Present
Sitel August 2004 - June 2015
Danaher Corporation (Formerly American Precision Industries, Inc.) June 1996 - August 2004
Skills
Vendor Management, ITIL, Process Improvement, Troubleshooting, Windows Server, Service Delivery, Technical Support, Active Directory, Call Centers, IT Service Management, Microsoft SQL Server
Education
Canisius College 2001 — 2004
Master of Science (MS), Telecommunications Management
Canisius College 1993 — 1997
Bachelor of Science (BS), Management Information Systems
Elisha Davis Elisha Davis's Sitel Experience July 2013 - April 2014
Job Customer Service/Marketing/Quality Manager at Strategic Packaging Systems LLC
Industry Outsourcing/Offshoring
Experience
Strategic Packaging Systems LLC February 2015 - Present
Sitel Work At Home Solutions April 2014 - December 2014
Sitel July 2013 - April 2014
Taco Bell/Krystals April 2001 - September 2006
Skills
Management, Account Management, Operations Management, Team Management, Team Leadership, Customer Service, Microsoft Excel, Managerial Finance, Microsoft Office, Operational Planning, Quality Assurance, Restaurants, Typing, Employee Loyalty, Call Centers, Customer Retention, Customer Satisfaction, Customer Oriented, Customer Support, Call Center..., Training, Employee Training, Workforce Management, BPO, Time Management, Project Management, Coaching, Leadership, Outsourcing, Service Delivery, Soft Skills, Customer Experience, Call Center Development, Transition Management, Process Improvement, Inbound Marketing, Performance Management, Contact Centers, CRM, Telemarketing, Vendor Management, Team Building, Change Management, Technical Support, Program Management, Business Process...
Education
University of Tennessee-Knoxville 2005 — 2006
Cleveland State Community College 2003 — 2005
Associate of Science (AS), Accounting and Business/Management
Strategic Packaging Systems LLC February 2015 - Present
Sitel Work At Home Solutions April 2014 - December 2014
Sitel July 2013 - April 2014
Taco Bell/Krystals April 2001 - September 2006
Skills
Management, Account Management, Operations Management, Team Management, Team Leadership, Customer Service, Microsoft Excel, Managerial Finance, Microsoft Office, Operational Planning, Quality Assurance, Restaurants, Typing, Employee Loyalty, Call Centers, Customer Retention, Customer Satisfaction, Customer Oriented, Customer Support, Call Center..., Training, Employee Training, Workforce Management, BPO, Time Management, Project Management, Coaching, Leadership, Outsourcing, Service Delivery, Soft Skills, Customer Experience, Call Center Development, Transition Management, Process Improvement, Inbound Marketing, Performance Management, Contact Centers, CRM, Telemarketing, Vendor Management, Team Building, Change Management, Technical Support, Program Management, Business Process...
Education
University of Tennessee-Knoxville 2005 — 2006
Cleveland State Community College 2003 — 2005
Associate of Science (AS), Accounting and Business/Management
Ginger Ropp Kearney Ginger Ropp Kearney's Sitel Experience March 2009 - March 2012
Job Director of Dental Plans and Agent Support at USAvision & Dental
Industry Insurance
Experience
USAvision & Dental February 2012 - Present
Sitel March 2009 - March 2012
Skills
BPO, Workforce Management, Transition Management, Service Delivery, Outsourcing, Sla, Operations Management, Contact Centers, Offshoring, Vendor Management, MIS, Customer Experience, Process Excellence, Management
Education
Associated Colleges of the MidWest 1992 — 1992
English as a Second Language
Coe College 1988 — 1992
Elementary Education, Teaching English as a Second or Foreign Language/ESL Language Instructor
USAvision & Dental February 2012 - Present
Sitel March 2009 - March 2012
Skills
BPO, Workforce Management, Transition Management, Service Delivery, Outsourcing, Sla, Operations Management, Contact Centers, Offshoring, Vendor Management, MIS, Customer Experience, Process Excellence, Management
Education
Associated Colleges of the MidWest 1992 — 1992
English as a Second Language
Coe College 1988 — 1992
Elementary Education, Teaching English as a Second or Foreign Language/ESL Language Instructor
Jessica Bhola Jessica Bhola's Sitel Experience May 2003 - April 2008
Job Technical Support
Industry Information Technology and Services
Experience
Metso November 2011 - May 2015
Vertex Pharmaceuticals August 2011 - November 2011
Reitmans July 2011 - August 2011
Sitel May 2003 - April 2008
Transcontinental September 2004 - September 2006
Skills
Call Center Support..., Training, Change Management, Software Installation, Business Analysis, Access, Customer Satisfaction, Sales, IT Service Management, Cisco Technologies, Time Management, Windows Server, Project Planning, Team Building, Recruiting, Microsoft Office, Program Management, Cross-functional Team..., Visio, Operations Management, CRM, XP, OS X, Coaching, SharePoint, Leadership, System Administration, Teamwork, Management, Customer Service, Operating Systems, Laptops, Networking, Servers, Performance Management, IT Management, Customer Experience, Incident Management, Windows XP
Education
CEGEP - John Abbott College 2012 — 2012
ITIL V3 Certification Foundation, IT service management
Champlain College St Lambert 2010 — 2011
Attestation D'études Collégiales, Information Technology
Shadd Business Center 2004 — 2006
Attestation D'études Collégiales, Secretarial Studies
EPOC Montreal 2000 — 2001
Clerical Cerificiation, Administration
Metso November 2011 - May 2015
Vertex Pharmaceuticals August 2011 - November 2011
Reitmans July 2011 - August 2011
Sitel May 2003 - April 2008
Transcontinental September 2004 - September 2006
Skills
Call Center Support..., Training, Change Management, Software Installation, Business Analysis, Access, Customer Satisfaction, Sales, IT Service Management, Cisco Technologies, Time Management, Windows Server, Project Planning, Team Building, Recruiting, Microsoft Office, Program Management, Cross-functional Team..., Visio, Operations Management, CRM, XP, OS X, Coaching, SharePoint, Leadership, System Administration, Teamwork, Management, Customer Service, Operating Systems, Laptops, Networking, Servers, Performance Management, IT Management, Customer Experience, Incident Management, Windows XP
Education
CEGEP - John Abbott College 2012 — 2012
ITIL V3 Certification Foundation, IT service management
Champlain College St Lambert 2010 — 2011
Attestation D'études Collégiales, Information Technology
Shadd Business Center 2004 — 2006
Attestation D'études Collégiales, Secretarial Studies
EPOC Montreal 2000 — 2001
Clerical Cerificiation, Administration
Peggy S. Beer, MHRM's Sitel Experience April 2015 - Present
Job Human Resource Business Partner at Sitel
Industry Human Resources
Experience
Sitel April 2015 - Present
Great Lakes Higher Education Corporation and Affiliates December 2013 - March 2015
Opportunity Inc May 2012 - December 2013
West Corporation September 2009 - May 2012
Skills
Creative Problem Solving, Employee Relations, Human Relations, Training & Development, Process Development, HR Policies, FMLA, Onboarding, Workers Compensation, Unemployment Claims, People Skills, Employee Training, Strategic Planning, Training, Recruiting, Process Simulation, Coaching, Human Resources, Background Checks, Employee Handbooks, Benefits Administration, Personnel Management, Job Descriptions, Job Coaching, Job Evaluation, Job Fairs, Safety Management..., OSHA 10-Hour Certified, OSHA, Performance Appraisal, Employee Benefits, Workforce Planning, HRIS, Performance Management, SPHR, EEO, New Hire Orientations, Affirmative Action, Employee Engagement, Talent Management, College Recruiting, Deferred Compensation, ADP Payroll, Compensation & Benefit, Conflict Resolution, Succession Planning, Hiring, Job Analysis, Applicant Tracking...
Education
Walden University 2011 — 2013
MHRM, Masters of Strategic Human Resourses Management, 3.4 GPA
Cardinal Stritch University 2006 — 2010
BSM, Business Administration, Management and Operations, 3.8 GPA
Sitel April 2015 - Present
Great Lakes Higher Education Corporation and Affiliates December 2013 - March 2015
Opportunity Inc May 2012 - December 2013
West Corporation September 2009 - May 2012
Skills
Creative Problem Solving, Employee Relations, Human Relations, Training & Development, Process Development, HR Policies, FMLA, Onboarding, Workers Compensation, Unemployment Claims, People Skills, Employee Training, Strategic Planning, Training, Recruiting, Process Simulation, Coaching, Human Resources, Background Checks, Employee Handbooks, Benefits Administration, Personnel Management, Job Descriptions, Job Coaching, Job Evaluation, Job Fairs, Safety Management..., OSHA 10-Hour Certified, OSHA, Performance Appraisal, Employee Benefits, Workforce Planning, HRIS, Performance Management, SPHR, EEO, New Hire Orientations, Affirmative Action, Employee Engagement, Talent Management, College Recruiting, Deferred Compensation, ADP Payroll, Compensation & Benefit, Conflict Resolution, Succession Planning, Hiring, Job Analysis, Applicant Tracking...
Education
Walden University 2011 — 2013
MHRM, Masters of Strategic Human Resourses Management, 3.4 GPA
Cardinal Stritch University 2006 — 2010
BSM, Business Administration, Management and Operations, 3.8 GPA
Princess Hall-Terrell Princess Hall-Terrell's Sitel Experience October 2014 - Present
Job Administrative Assistant at Thompson LLC.
Industry Construction
Experience
Sitel October 2014 - Present
Thompson LLC. 2013 - 2014
Education
Central Georgia Technical College
Sitel October 2014 - Present
Thompson LLC. 2013 - 2014
Education
Central Georgia Technical College
Daniel Greene Daniel Greene's Sitel Experience June 2010 - July 2010
Job Operations Analyst Client Valuation Services at RBS CI&B
Industry Investment Banking
Experience
RBS Markets and International Banking July 2014 - Present
Investment Society Class August 2013 - May 2014
Royal Bank of Scotland June 2013 - August 2013
GE May 2012 - August 2012
Wells Fargo Advisors June 2011 - July 2011
Sitel June 2010 - July 2010
Underwriters Safety and Claims June 2009 - August 2009
Skills
Microsoft Office, New Business Development, Statistics, Analysis, Business Development, Microsoft Excel, Strategic Financial..., Customer Service, Management, Bloomberg, Leadership, Public Speaking, Data Analysis, Portfolio Management, Banking, Financial Analysis, Finance, Valuation, Financial Modeling, Corporate Finance, Investments, PowerPoint, Research, Microsoft Word, Mergers & Acquisitions, Investment Banking, Process Improvement, Time Management
Education
College of Charleston 2010 — 2014
Bachelor of Science (BS), Actuarial Mathematics, Senior
Kentucky Country Day 2006 — 2010
High School
RBS Markets and International Banking July 2014 - Present
Investment Society Class August 2013 - May 2014
Royal Bank of Scotland June 2013 - August 2013
GE May 2012 - August 2012
Wells Fargo Advisors June 2011 - July 2011
Sitel June 2010 - July 2010
Underwriters Safety and Claims June 2009 - August 2009
Skills
Microsoft Office, New Business Development, Statistics, Analysis, Business Development, Microsoft Excel, Strategic Financial..., Customer Service, Management, Bloomberg, Leadership, Public Speaking, Data Analysis, Portfolio Management, Banking, Financial Analysis, Finance, Valuation, Financial Modeling, Corporate Finance, Investments, PowerPoint, Research, Microsoft Word, Mergers & Acquisitions, Investment Banking, Process Improvement, Time Management
Education
College of Charleston 2010 — 2014
Bachelor of Science (BS), Actuarial Mathematics, Senior
Kentucky Country Day 2006 — 2010
High School
Melissa J Bailey Melissa J Bailey's Sitel Experience June 1993 - Present
Job Senior Vice President, Global Account Management at Sitel
Industry Consumer Services
Experience
Sitel June 1993 - Present
Sheridan Infant Products January 1989 - June 1993
Empire of America Savings Bank June 1987 - January 1989
Ingram Software June 1986 - June 1987
Carborundum Company January 1978 - June 1986
Skills
Management, Marketing, BPO, Workforce Management, Call Center, Contact Centers, Customer Experience, Telemarketing, Outsourcing, Outsourcing Management, Offshoring, Customer Satisfaction, Customer Retention, Vendor Management, CRM, P&L Responsibility, Operations Management, Service Delivery, Process Management, Team Management
Education
Canisius College 1982 — 1985
MBA, Marketing
Canisius College 1975 — 1979
BA, Management & Statistics
Sitel June 1993 - Present
Sheridan Infant Products January 1989 - June 1993
Empire of America Savings Bank June 1987 - January 1989
Ingram Software June 1986 - June 1987
Carborundum Company January 1978 - June 1986
Skills
Management, Marketing, BPO, Workforce Management, Call Center, Contact Centers, Customer Experience, Telemarketing, Outsourcing, Outsourcing Management, Offshoring, Customer Satisfaction, Customer Retention, Vendor Management, CRM, P&L Responsibility, Operations Management, Service Delivery, Process Management, Team Management
Education
Canisius College 1982 — 1985
MBA, Marketing
Canisius College 1975 — 1979
BA, Management & Statistics
Raynea Bryant Raynea Bryant's Sitel Experience March 2003 - August 2008
Job Student/Interin
Industry Pharmaceuticals
Experience
Rather not say January 2010 - Present
Sitel March 2003 - August 2008
Pitney Bowes January 2003 - October 2003
Skills
Computers, Computer Software..., Event Management, Event Planning, Administrative..., Billing Process, Accounting, Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Customer Acquisition, Customer Engagement, Management Consulting
Education
Macon State College 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Biology, General \ Chemisrty
Central Georgia Technical College 2011 — 2012
Certificate, Pharmacy
Rather not say January 2010 - Present
Sitel March 2003 - August 2008
Pitney Bowes January 2003 - October 2003
Skills
Computers, Computer Software..., Event Management, Event Planning, Administrative..., Billing Process, Accounting, Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Customer Acquisition, Customer Engagement, Management Consulting
Education
Macon State College 2012 — 2016
Bachelor of Applied Science (B.A.Sc.), Biology, General \ Chemisrty
Central Georgia Technical College 2011 — 2012
Certificate, Pharmacy
Arthur Dranberg Arthur Dranberg's Sitel Experience November 2006 - May 2007
Job Security Analyst I at Nexum, Inc
Industry Computer Networking
Experience
Nexum, Inc February 2013 - Present
CNM - Central New Mexico Community College August 2010 - July 2013
Convergys August 2007 - June 2010
Sitel November 2006 - May 2007
AOL July 2001 - November 2006
Skills
Customer Service, Communication, CompTIA A+ Certification, Cisco Routers, Cisco IOS, Cisco Technologies, Cisco WAN, Linux, Windows 95, Microsoft Windows 98, Windows XP Pro, Windows 7, Windows Server, Workforce Management, Call Center, NAT, DHCP, Frame Relay, PPP, CHAP, Call Centers, Security, Network Administration, Troubleshooting, Firewalls, Technical Support, Checkpoint, Network Security, VPN
Education
Central New Mexico Community College 2010 — 2013
Associates of Applied Science in Computer Information Systems with Honors, Network Administration, 3.79 GPA
Nexum, Inc February 2013 - Present
CNM - Central New Mexico Community College August 2010 - July 2013
Convergys August 2007 - June 2010
Sitel November 2006 - May 2007
AOL July 2001 - November 2006
Skills
Customer Service, Communication, CompTIA A+ Certification, Cisco Routers, Cisco IOS, Cisco Technologies, Cisco WAN, Linux, Windows 95, Microsoft Windows 98, Windows XP Pro, Windows 7, Windows Server, Workforce Management, Call Center, NAT, DHCP, Frame Relay, PPP, CHAP, Call Centers, Security, Network Administration, Troubleshooting, Firewalls, Technical Support, Checkpoint, Network Security, VPN
Education
Central New Mexico Community College 2010 — 2013
Associates of Applied Science in Computer Information Systems with Honors, Network Administration, 3.79 GPA
Domonick Otero's Sitel Experience August 2012 - Present
Job Customer Service Rep at Sitel
Industry Writing and Editing
Experience
Sitel August 2012 - Present
Trans World Entertainment September 2010 - January 2011
FYE September 2009 - January 2010
Skills
Editing, Writing, Copy Editing, Creative Writing, Proofreading, Typing, Computer Literate
Education
College of Central Florida 2009 — 2010
Associate of Arts (AA), English Language and Literature, General
Forest High School 2004 — 2008
Diploma recieved, GPA of higher than 3
Sitel August 2012 - Present
Trans World Entertainment September 2010 - January 2011
FYE September 2009 - January 2010
Skills
Editing, Writing, Copy Editing, Creative Writing, Proofreading, Typing, Computer Literate
Education
College of Central Florida 2009 — 2010
Associate of Arts (AA), English Language and Literature, General
Forest High School 2004 — 2008
Diploma recieved, GPA of higher than 3
VIGNADA SIMMANO VIGNADA SIMMANO's Sitel Experience May 2001 - August 2003
Job HR Analyst
Industry Human Resources
Experience
ITS, LLC November 2011 - Present
AppleOne/Electrolux Home Products July 2010 - October 2011
SpeedTV May 2009 - July 2010
Kimberly-Clark Corporation May 2008 - May 2009
ITS, LLC November 2004 - February 2009
Peoplelink Staffing Solutions April 2003 - October 2006
Sitel May 2001 - August 2003
Whitt, Haisley & Associates May 1998 - March 2003
Skills
Excel, Word, PowerPoint, Access, SAP, JD Edwards, Outlook, Lotus Notes, ADP Payroll, Quickbooks, Quicken, Accounting, Tax Preparation, Bookkeeping, Administration, Customer Service, Event Planning, Internet, Microsoft Office, Social Networking, Organizing, Strategic Planning, Teamwork, Microsoft Excel, Training, Microsoft Word
Education
Central Piedmont Community College 2008 — 2014
Associate of Arts (AA), Business Management
ITS, LLC November 2011 - Present
AppleOne/Electrolux Home Products July 2010 - October 2011
SpeedTV May 2009 - July 2010
Kimberly-Clark Corporation May 2008 - May 2009
ITS, LLC November 2004 - February 2009
Peoplelink Staffing Solutions April 2003 - October 2006
Sitel May 2001 - August 2003
Whitt, Haisley & Associates May 1998 - March 2003
Skills
Excel, Word, PowerPoint, Access, SAP, JD Edwards, Outlook, Lotus Notes, ADP Payroll, Quickbooks, Quicken, Accounting, Tax Preparation, Bookkeeping, Administration, Customer Service, Event Planning, Internet, Microsoft Office, Social Networking, Organizing, Strategic Planning, Teamwork, Microsoft Excel, Training, Microsoft Word
Education
Central Piedmont Community College 2008 — 2014
Associate of Arts (AA), Business Management
Craig Jantzi Craig Jantzi's Sitel Experience November 2001 - April 2010
Job VP International Finance at Healthways
Industry Health, Wellness and Fitness
Experience
Healthways July 2012 - Present
Ozburn-Hessey Logistics April 2010 - April 2012
Sitel November 2001 - April 2010
Bluestar / Covad Communications February 2000 - October 2001
Vision Twenty-One September 1996 - February 2000
Tunstall Consulting September 1994 - September 1996
KPMG July 1993 - August 1994
HSBC Bank June 1989 - June 1993
Skills
Treasury Management, Liquidity Management, Debt Management, Credit Facilities, Working Capital..., Cash Flow Forecasting, Cash Flow Management, DSO, Credit Risk, Strategic Financial..., Financial Modeling, Financial Analysis, Financial Planning, Budgeting, Corporate FP&A, MD&A, Investor Relations, FX Hedging, Notional Cash Pooling, Lender Reporting, Covenant Compliance, Capital Structure, M&A experience, Due Diligence, Restructuring, Joint Ventures, Private Equity, IPO, Bond Offerings, Rating Agency Relations, Insurance, Public & Private..., Team Leadership, Presentations, Communication, Microsoft Office, Microsoft Excel, Oracle Applications, Great Plains Software, Hands-on Approach, Pro-Active, Budgets, Cash Flow, Credit, Forecasting, Accounting, Auditing, Internal Audit, Mergers & Acquisitions
Education
Canisius College 1985 — 1989
B.S., Accounting
Healthways July 2012 - Present
Ozburn-Hessey Logistics April 2010 - April 2012
Sitel November 2001 - April 2010
Bluestar / Covad Communications February 2000 - October 2001
Vision Twenty-One September 1996 - February 2000
Tunstall Consulting September 1994 - September 1996
KPMG July 1993 - August 1994
HSBC Bank June 1989 - June 1993
Skills
Treasury Management, Liquidity Management, Debt Management, Credit Facilities, Working Capital..., Cash Flow Forecasting, Cash Flow Management, DSO, Credit Risk, Strategic Financial..., Financial Modeling, Financial Analysis, Financial Planning, Budgeting, Corporate FP&A, MD&A, Investor Relations, FX Hedging, Notional Cash Pooling, Lender Reporting, Covenant Compliance, Capital Structure, M&A experience, Due Diligence, Restructuring, Joint Ventures, Private Equity, IPO, Bond Offerings, Rating Agency Relations, Insurance, Public & Private..., Team Leadership, Presentations, Communication, Microsoft Office, Microsoft Excel, Oracle Applications, Great Plains Software, Hands-on Approach, Pro-Active, Budgets, Cash Flow, Credit, Forecasting, Accounting, Auditing, Internal Audit, Mergers & Acquisitions
Education
Canisius College 1985 — 1989
B.S., Accounting
Ashley Buckland Ashley Buckland's Sitel Experience August 2012 - January 2014
Job Owner
Industry Consumer Services
Experience
Self-employed January 2015 - Present
Sitel August 2012 - January 2014
AT&T June 2006 - January 2007
Skills
Customer Service, Conflict Resolution, At Multitasking, Strategic Communications, Problem Solving, Typing, Document Preparation, Grant Reviewing, Research, Interpersonal Skills, Dog Training, Business
Education
Kaplan University 2014 — 2016
Bachelor of Arts (B.A.), Communication, General
College of Central Florida 2002 — 2004
Religion/Religious Studies
Self-employed January 2015 - Present
Sitel August 2012 - January 2014
AT&T June 2006 - January 2007
Skills
Customer Service, Conflict Resolution, At Multitasking, Strategic Communications, Problem Solving, Typing, Document Preparation, Grant Reviewing, Research, Interpersonal Skills, Dog Training, Business
Education
Kaplan University 2014 — 2016
Bachelor of Arts (B.A.), Communication, General
College of Central Florida 2002 — 2004
Religion/Religious Studies
Nicole Mozell's Sitel Experience August 2012 - Present
Job Customer Service Representative at Sitel
Industry Insurance
Experience
Sitel August 2012 - Present
The Answer 2 July 2009 - January 2011
Senture Connect 2011 - 2011
Signature Brands LLC August 2007 - October 2008
Cetral Florida Community College October 2003 - August 2007
Skills
Call Centers, Customer Service, Team Leadership, Health Insurance, Telephone Skills, Data Entry, Customer Retention, Customer Satisfaction, Troubleshooting, Time Management, Training, Teamwork, Customer Experience, Microsoft Excel, Technical Support, Leadership, Outlook, Account Management
Education
College of Central Florida 2003 — 2007
Pre-Law Studies
North Marion/Forest High 1996 — 1999
High School Diploma, Basic Skills and Developmental/Remedial Education
Sitel August 2012 - Present
The Answer 2 July 2009 - January 2011
Senture Connect 2011 - 2011
Signature Brands LLC August 2007 - October 2008
Cetral Florida Community College October 2003 - August 2007
Skills
Call Centers, Customer Service, Team Leadership, Health Insurance, Telephone Skills, Data Entry, Customer Retention, Customer Satisfaction, Troubleshooting, Time Management, Training, Teamwork, Customer Experience, Microsoft Excel, Technical Support, Leadership, Outlook, Account Management
Education
College of Central Florida 2003 — 2007
Pre-Law Studies
North Marion/Forest High 1996 — 1999
High School Diploma, Basic Skills and Developmental/Remedial Education
James Rule James Rule's Sitel Experience December 2005 - February 2006
Job IT Support at Canada Revenue Agency
Industry Government Administration
Experience
Canada Revenue Agency March 2009 - Present
Active Systems January 1999 - Present
Pale Horse Studios January 2005 - February 2008
Sitel December 2005 - February 2006
Convergys September 2003 - December 2004
BCE Nexxia, A Bell Canada Company June 2000 - August 2000
Skills
XP, Active Directory, Windows 7, Blackberry Enterprise..., Microsoft Exchange, Programming, Windows XP, System Administration, Servers, Windows Server, Network Administration
Education
Carleton University 1996 — 2002
Bachelor of Science, Computer Mathematics
Canada Revenue Agency March 2009 - Present
Active Systems January 1999 - Present
Pale Horse Studios January 2005 - February 2008
Sitel December 2005 - February 2006
Convergys September 2003 - December 2004
BCE Nexxia, A Bell Canada Company June 2000 - August 2000
Skills
XP, Active Directory, Windows 7, Blackberry Enterprise..., Microsoft Exchange, Programming, Windows XP, System Administration, Servers, Windows Server, Network Administration
Education
Carleton University 1996 — 2002
Bachelor of Science, Computer Mathematics
Jessica Creech Jessica Creech's Sitel Experience January 2014 - March 2014
Job Hello to all. Have a bless day
Industry Public Relations and Communications
Jonathan La Vine's Sitel Experience 2011 - February 2013
Job President at Stateline Management, P.C.
Industry Higher Education
Experience
Stateline Management, P.C. February 2013 - Present
Sitel 2011 - February 2013
Skills
Management, Outsourcing, Customer Service, Call Centers, Process Improvement, Troubleshooting, Technical Support, Leadership, Training, Team Leadership, Project Management, Team Building, Operations Management, Microsoft Office, Networking, Customer Satisfaction
Education
Eastern New Mexico University 2009 — 2011
BS, Communication Studies/Journalism
Clovis Community College 2006 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Stateline Management, P.C. February 2013 - Present
Sitel 2011 - February 2013
Skills
Management, Outsourcing, Customer Service, Call Centers, Process Improvement, Troubleshooting, Technical Support, Leadership, Training, Team Leadership, Project Management, Team Building, Operations Management, Microsoft Office, Networking, Customer Satisfaction
Education
Eastern New Mexico University 2009 — 2011
BS, Communication Studies/Journalism
Clovis Community College 2006 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Nathan MacLauchlan, P. Eng's Sitel Experience November 2005 - July 2006
Job CTO at Frontier Telemetry
Industry Wireless
Experience
Frontier Telemetry September 2012 - Present
Myotis Wireless May 2011 - April 2015
TENET Medical Engineering April 2010 - August 2011
Murandi Communications Ltd March 2007 - April 2010
Sitel November 2005 - July 2006
Skills
PCB design, Troubleshooting, Testing, Antennas, VHDL, Labview
Education
Carleton University 2000 — 2005
Bachelor of Engineering, Electrical
Frontier Telemetry September 2012 - Present
Myotis Wireless May 2011 - April 2015
TENET Medical Engineering April 2010 - August 2011
Murandi Communications Ltd March 2007 - April 2010
Sitel November 2005 - July 2006
Skills
PCB design, Troubleshooting, Testing, Antennas, VHDL, Labview
Education
Carleton University 2000 — 2005
Bachelor of Engineering, Electrical
Joshua Rottman's Sitel Experience 2004 - 2006
Job Service Desk Manager at Canadian Bank Note Company, Limited
Industry Information Technology and Services
Experience
Canadian Bank Note Company, Limited April 2009 - Present
Canadian Bank Note Company, Limited February 2015 - July 2015
Nova Networks 2008 - 2009
Dell Canada Inc. December 2006 - July 2008
SITEL 2004 - 2006
Skills
Troubleshooting, Call Center, ITIL, Project Management, Call Centers, Training, XP, Sales, Leadership, Technical Support, Team Leadership, IT Service Management, Active Directory, Integration, Vendor Management, Windows XP, Management
Education
Carleton University 2004 — 2004
Business Administration and Management, General
Lisgar
Canadian Bank Note Company, Limited April 2009 - Present
Canadian Bank Note Company, Limited February 2015 - July 2015
Nova Networks 2008 - 2009
Dell Canada Inc. December 2006 - July 2008
SITEL 2004 - 2006
Skills
Troubleshooting, Call Center, ITIL, Project Management, Call Centers, Training, XP, Sales, Leadership, Technical Support, Team Leadership, IT Service Management, Active Directory, Integration, Vendor Management, Windows XP, Management
Education
Carleton University 2004 — 2004
Business Administration and Management, General
Lisgar
Paul Simon Arakkal Paul Simon Arakkal's Sitel Experience April 2006 - August 2007
Job GTM Leader Healthcare & Client Partner Fortune 20 Payer
Industry Outsourcing/Offshoring
Experience
Wipro BPO October 2012 - Present
Serco June 2009 - July 2012
Tech Mahindra (formerly Mahindra Satyam) January 2008 - June 2009
SITEL April 2006 - August 2007
IBM Global Services, Business Transformation Outsourcing July 2004 - March 2006
Sutherland Global Services February 2001 - June 2004
IBM India Limited 1996 - 2001
WIPRO Infotech Limited 1990 - 1996
Skills
Sales, Demand Generation, Positioning, BPO, Business Process, Solution Selling, Strategy, Customer Satisfaction, Relationship Management, Financial Services, Vendor Management, Outsourcing, Management, CRM, Business Development, IT Service Management, Program Management, Strategic Partnerships, Operations Management, Pre-sales, Service Delivery, Business Strategy, SaaS, Leadership, Sales Operations, Professional Services, New Business Development, Sales Process, Telecommunications, Direct Sales, ERP, Go-to-market Strategy, Solution Architecture, E-commerce, Team Management, Business Alliances, Offshoring, Transition Management, Business Transformation, Mobile Devices, Consulting, Business Intelligence, IT Strategy, Business Process..., Global Delivery, Business Analysis, Enterprise Software, Analysis, Risk Management, IT Outsourcing
Education
College of Engineering, Trivandrum 1985 — 1990
B.Tech, Mechanical Engineering
University of Kerala 1985 — 1990
B.Tech(Mechanical), Mechnical Engineering
Wipro BPO October 2012 - Present
Serco June 2009 - July 2012
Tech Mahindra (formerly Mahindra Satyam) January 2008 - June 2009
SITEL April 2006 - August 2007
IBM Global Services, Business Transformation Outsourcing July 2004 - March 2006
Sutherland Global Services February 2001 - June 2004
IBM India Limited 1996 - 2001
WIPRO Infotech Limited 1990 - 1996
Skills
Sales, Demand Generation, Positioning, BPO, Business Process, Solution Selling, Strategy, Customer Satisfaction, Relationship Management, Financial Services, Vendor Management, Outsourcing, Management, CRM, Business Development, IT Service Management, Program Management, Strategic Partnerships, Operations Management, Pre-sales, Service Delivery, Business Strategy, SaaS, Leadership, Sales Operations, Professional Services, New Business Development, Sales Process, Telecommunications, Direct Sales, ERP, Go-to-market Strategy, Solution Architecture, E-commerce, Team Management, Business Alliances, Offshoring, Transition Management, Business Transformation, Mobile Devices, Consulting, Business Intelligence, IT Strategy, Business Process..., Global Delivery, Business Analysis, Enterprise Software, Analysis, Risk Management, IT Outsourcing
Education
College of Engineering, Trivandrum 1985 — 1990
B.Tech, Mechanical Engineering
University of Kerala 1985 — 1990
B.Tech(Mechanical), Mechnical Engineering
Jelisa Kendrick Jelisa Kendrick's Sitel Experience October 2013 - February 2015
Job Customer Service Representative
Industry Telecommunications
Experience
Sitel October 2013 - February 2015
Sitel October 2013 - February 2015
DialAmerica Marketing 2012 - 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Teamwork, Training, Leadership, Customer Retention, Team Building, Troubleshooting
Education
Cf 2015 — 2019
Business Administration and Management, General
College of Central Florida
Business Administration and Management, General
Sitel October 2013 - February 2015
Sitel October 2013 - February 2015
DialAmerica Marketing 2012 - 2012
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Teamwork, Training, Leadership, Customer Retention, Team Building, Troubleshooting
Education
Cf 2015 — 2019
Business Administration and Management, General
College of Central Florida
Business Administration and Management, General
Labinot Mahmuti, P.Eng Labinot Mahmuti, P.Eng's Sitel Experience June 2006 - September 2006
Job Service Manager at Schlumberger
Industry Oil & Energy
Experience
Schlumberger July 2013 - Present
Schlumberger June 2011 - June 2013
Schlumberger July 2010 - June 2011
Schlumberger September 2007 - June 2010
Convergys March 2007 - September 2007
Sitel June 2006 - September 2006
Carleton University September 2005 - May 2006
Skills
Programming: ..., CFD packages: ..., CAD packages: ..., FEM packages: ..., Word Processing: ..., Financial: ..., Lean/Six Sigma: ..., Cement, Stimulation, Fracturing, Six Sigma, Fluids, Fracture, Oilfield, Engineering, Oil & Gas Industry, Drilling, Petroleum Engineering, Completions, Petroleum, Pressure, Upstream, Oil/Gas, Onshore, Oil, Oil & Gas, Gas
Education
RAC Conference Center 2012 — 2012
Diploma, Technical Sales
2011 Kellyville Training Center 2011 — 2011
Diploma, Well Stimulation Services - Fracturing
2009Engineering Centre for Professional Development University of Michigan 2009 — 2009
Certification, Lean Leadership
2009Management Centre Europe 2009 — 2009
Certification, People Management
2009 Kellyville Training Center 2008 — 2009
Diploma, Well Integrity Services
Carleton University 2002 — 2006
Bachelor Degree, Mechanical and Aerospace Engineering
2012 Ammerman Experience
Certificate, Effective Media Communication
Schlumberger July 2013 - Present
Schlumberger June 2011 - June 2013
Schlumberger July 2010 - June 2011
Schlumberger September 2007 - June 2010
Convergys March 2007 - September 2007
Sitel June 2006 - September 2006
Carleton University September 2005 - May 2006
Skills
Programming: ..., CFD packages: ..., CAD packages: ..., FEM packages: ..., Word Processing: ..., Financial: ..., Lean/Six Sigma: ..., Cement, Stimulation, Fracturing, Six Sigma, Fluids, Fracture, Oilfield, Engineering, Oil & Gas Industry, Drilling, Petroleum Engineering, Completions, Petroleum, Pressure, Upstream, Oil/Gas, Onshore, Oil, Oil & Gas, Gas
Education
RAC Conference Center 2012 — 2012
Diploma, Technical Sales
2011 Kellyville Training Center 2011 — 2011
Diploma, Well Stimulation Services - Fracturing
2009Engineering Centre for Professional Development University of Michigan 2009 — 2009
Certification, Lean Leadership
2009Management Centre Europe 2009 — 2009
Certification, People Management
2009 Kellyville Training Center 2008 — 2009
Diploma, Well Integrity Services
Carleton University 2002 — 2006
Bachelor Degree, Mechanical and Aerospace Engineering
2012 Ammerman Experience
Certificate, Effective Media Communication
James Rizzo James Rizzo's Sitel Experience 1998 - 2000
Job Network Engineer and Security Leader at GE Healthcare at GE Healthcare
Industry Hospital & Health Care
Experience
GE Healthcare November 2013 - Present
GE Healthcare June 2006 - Present
Herzing University 2000 - 2005
Sitel 1998 - 2000
Skills
VMware ESXi, Routers, Cisco Certified Network..., Switches, VPN, Routing, Network Design, Computer Security, Cisco Technologies, Network Engineering, RHCE, Health Level 7 Protocol..., Hardware, Perl Automation, Networking, Linux administration, Computer Hardware, Certified Wireless LAN..., CompTIA Security+,..., Digital Imaging and..., Crotonville Leadership,..., Basic Japanese and..., HIPAA and ADA training, Family Educational..., Operating Systems, WAN, Technical Support
Education
Western Michigan University 1992 — 1995
Bachelor of Education (B.Ed.), Mathematics and German
Carroll College 1986 — 1990
Bachelor of Science (B.S.), Mathematics
GE Healthcare November 2013 - Present
GE Healthcare June 2006 - Present
Herzing University 2000 - 2005
Sitel 1998 - 2000
Skills
VMware ESXi, Routers, Cisco Certified Network..., Switches, VPN, Routing, Network Design, Computer Security, Cisco Technologies, Network Engineering, RHCE, Health Level 7 Protocol..., Hardware, Perl Automation, Networking, Linux administration, Computer Hardware, Certified Wireless LAN..., CompTIA Security+,..., Digital Imaging and..., Crotonville Leadership,..., Basic Japanese and..., HIPAA and ADA training, Family Educational..., Operating Systems, WAN, Technical Support
Education
Western Michigan University 1992 — 1995
Bachelor of Education (B.Ed.), Mathematics and German
Carroll College 1986 — 1990
Bachelor of Science (B.S.), Mathematics
Pete Katsampes Pete Katsampes's Sitel Experience 1992 - 2001
Job VP Support Services at Catholic Health Initiatives
Industry Hospital & Health Care
Experience
Catholic Health Initiatives October 2006 - Present
Western Union 2006 - 2015
Western Union 2006 - 2015
SITEL 1992 - 2001
Skills
Performance Improvement, Strategic Planning, Process Improvement, Healthcare, CRM, Healthcare Information..., Change Management, Management, Operations Management, Call Centers, SaaS, Hospitals, Healthcare Management, Vendor Management, Project Management, Budgets, Outsourcing, Contract Negotiation, Leadership, New Business Development, Business Analysis, Program Management, Cross-functional Team...
Education
Chadron State College 1981 — 1986
Catholic Health Initiatives October 2006 - Present
Western Union 2006 - 2015
Western Union 2006 - 2015
SITEL 1992 - 2001
Skills
Performance Improvement, Strategic Planning, Process Improvement, Healthcare, CRM, Healthcare Information..., Change Management, Management, Operations Management, Call Centers, SaaS, Hospitals, Healthcare Management, Vendor Management, Project Management, Budgets, Outsourcing, Contract Negotiation, Leadership, New Business Development, Business Analysis, Program Management, Cross-functional Team...
Education
Chadron State College 1981 — 1986
Dave Siedlecki Dave Siedlecki's Sitel Experience April 1997 - June 1999
Job Conversion Analyst Senior at Metavante
Industry Internet
Experience
FIS August 2004 - Present
Metavante July 2000 - August 2004
Metavante June 1999 - July 2000
SITEL April 1997 - June 1999
SITEL August 1995 - April 1997
Brandon Systems September 1993 - August 1995
Education
Carroll University 1989 — 1993
Neenah high school 1985 — 1989
FIS August 2004 - Present
Metavante July 2000 - August 2004
Metavante June 1999 - July 2000
SITEL April 1997 - June 1999
SITEL August 1995 - April 1997
Brandon Systems September 1993 - August 1995
Education
Carroll University 1989 — 1993
Neenah high school 1985 — 1989
Tamara Henson's Sitel Experience February 2014 - Present
Job Global Process Improvement Program Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel February 2014 - Present
UnitedHealth Group 2001 - 2013
Donahue Securities March 1998 - March 2001
Fidelity Investments August 1997 - November 1997
Great American Financial Resources August 1996 - August 1997
Great American Insurance April 1994 - August 1996
Skills
Green Belt, Certified Lean, Project Management, Business Process..., Organization, Process Improvement, Training
Education
Thomas More College 2005 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cincinnati State Technical and Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Taylor High School 1988 — 1992
Diploma, College Prep, 9th - 12th
Sitel February 2014 - Present
UnitedHealth Group 2001 - 2013
Donahue Securities March 1998 - March 2001
Fidelity Investments August 1997 - November 1997
Great American Financial Resources August 1996 - August 1997
Great American Insurance April 1994 - August 1996
Skills
Green Belt, Certified Lean, Project Management, Business Process..., Organization, Process Improvement, Training
Education
Thomas More College 2005 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cincinnati State Technical and Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Taylor High School 1988 — 1992
Diploma, College Prep, 9th - 12th
Mark Fiore Mark Fiore's Sitel Experience 2002 - 2005
Job Licensed Banker
Industry Banking
Experience
Senior Licensed Banker May 2014 - Present
Lending August 2012 - April 2014
Personal Banker February 2009 - August 2012
Family Communication 2006 - 2009
Sprint 2005 - 2006
Sitel 2002 - 2005
Skills
Loans, Mortgage Lending, Loan Origination, Refinance, Mortgage Banking, FHA, Residential Mortgages, VA loans, Credit Risk, USDA, FHA financing, Government Loans, Credit, Banking
Education
UW Marinette Center 1990 — 1991
General Courses, Business
Carroll University 1988 — 1989
Economics, Business
Senior Licensed Banker May 2014 - Present
Lending August 2012 - April 2014
Personal Banker February 2009 - August 2012
Family Communication 2006 - 2009
Sprint 2005 - 2006
Sitel 2002 - 2005
Skills
Loans, Mortgage Lending, Loan Origination, Refinance, Mortgage Banking, FHA, Residential Mortgages, VA loans, Credit Risk, USDA, FHA financing, Government Loans, Credit, Banking
Education
UW Marinette Center 1990 — 1991
General Courses, Business
Carroll University 1988 — 1989
Economics, Business
John Darchangelo John Darchangelo's Sitel Experience April 2006 - April 2007
Job Computer Networking Professional
Industry Computer Networking
Experience
Sitel April 2006 - April 2007
City of Canon City, Colorado December 2000 - April 2006
Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Telecommunications, Troubleshooting, Windows Server, Data Center, Active Directory, Software Installation, Networking, Technical Support, Security, VoIP, Help Desk Support, VPN, Firewalls, Switches, Routers, Hardware, Cisco IOS, Wireless Networking, Network Administration, WAN
Education
Carnegie Mellon University 1990 — 1992
Computer Software Engineering
Addison Central High School 1965 — 1967
Sitel April 2006 - April 2007
City of Canon City, Colorado December 2000 - April 2006
Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Telecommunications, Troubleshooting, Windows Server, Data Center, Active Directory, Software Installation, Networking, Technical Support, Security, VoIP, Help Desk Support, VPN, Firewalls, Switches, Routers, Hardware, Cisco IOS, Wireless Networking, Network Administration, WAN
Education
Carnegie Mellon University 1990 — 1992
Computer Software Engineering
Addison Central High School 1965 — 1967
Shannon Woodrome's Sitel Experience September 1998 - June 1999
Job Direct Support Specialist at VideoPlus
Industry Media Production
Experience
VideoPlus August 2011 - Present
Kings III Emergency Communications March 2003 - March 2004
Stream August 1999 - March 2003
Sitel September 1998 - June 1999
United States Postal Service March 1996 - December 1997
US Army January 1990 - December 1997
Skills
Team Building, Workforce Management, Sales, Microsoft Office, Call Center, Customer Service, Account Management, Active Directory, Marketing, Organizational..., Strategic Planning, PeopleSoft, Project Management, Team Leadership, Process Improvement, Troubleshooting, Social Media Marketing, Negotiation
Education
Cameron University 1992 — 1995
Biology, General
Pine Tree High School - Longview, TX 1986 — 1989
10th-12th
Duncan High School - Duncan, OK 1985 — 1986
9th
VideoPlus August 2011 - Present
Kings III Emergency Communications March 2003 - March 2004
Stream August 1999 - March 2003
Sitel September 1998 - June 1999
United States Postal Service March 1996 - December 1997
US Army January 1990 - December 1997
Skills
Team Building, Workforce Management, Sales, Microsoft Office, Call Center, Customer Service, Account Management, Active Directory, Marketing, Organizational..., Strategic Planning, PeopleSoft, Project Management, Team Leadership, Process Improvement, Troubleshooting, Social Media Marketing, Negotiation
Education
Cameron University 1992 — 1995
Biology, General
Pine Tree High School - Longview, TX 1986 — 1989
10th-12th
Duncan High School - Duncan, OK 1985 — 1986
9th
Bill Engler Bill Engler's Sitel Experience March 2003 - March 2009
Job Experienced Call Center, IT, and Bank Management Professional
Industry Information Technology and Services
Experience
M&T Bank August 2014 - June 2015
Thermo Fisher Scientific October 2012 - May 2014
Inergex May 2012 - August 2012
Delaware North Companies May 2009 - May 2012
SITEL March 2003 - March 2009
Clientlogic August 1998 - March 2003
Clientlogic/Softbank Service Group July 1996 - August 1998
Skills
Vendor Management, Software Documentation, Business Analysis, Process Improvement, Troubleshooting, Management, Leadership, Technical Support, Training, Customer Experience, CRM, Windows Server, Analysis, Call Centers, Information Technology, Computer Hardware, Microsoft Office, Team Leadership, Service Delivery, Change Management, Customer Satisfaction, Forecasting, Visio, Customer Service, Operations Management, ITIL, Active Directory, Citrix, Data Center, IT Management, Operational Excellence, Requirements Analysis, Performance Management, Development Of Employees, Performance Improvement, * Strong client..., New Business Development, Business Planning, Process Analysis, Call Center, Workforce Management, IT Service Management, Client Relations, Microsoft Excel, Microsoft Word, SQL, OneNote, VPN, WebEx, Team Building
Education
Canisius College 1991 — 1995
Bachelor's, MIS, GPA 3.3
Kenmore East 1987 — 1991
Regents Diploma, Computer Science
M&T Bank August 2014 - June 2015
Thermo Fisher Scientific October 2012 - May 2014
Inergex May 2012 - August 2012
Delaware North Companies May 2009 - May 2012
SITEL March 2003 - March 2009
Clientlogic August 1998 - March 2003
Clientlogic/Softbank Service Group July 1996 - August 1998
Skills
Vendor Management, Software Documentation, Business Analysis, Process Improvement, Troubleshooting, Management, Leadership, Technical Support, Training, Customer Experience, CRM, Windows Server, Analysis, Call Centers, Information Technology, Computer Hardware, Microsoft Office, Team Leadership, Service Delivery, Change Management, Customer Satisfaction, Forecasting, Visio, Customer Service, Operations Management, ITIL, Active Directory, Citrix, Data Center, IT Management, Operational Excellence, Requirements Analysis, Performance Management, Development Of Employees, Performance Improvement, * Strong client..., New Business Development, Business Planning, Process Analysis, Call Center, Workforce Management, IT Service Management, Client Relations, Microsoft Excel, Microsoft Word, SQL, OneNote, VPN, WebEx, Team Building
Education
Canisius College 1991 — 1995
Bachelor's, MIS, GPA 3.3
Kenmore East 1987 — 1991
Regents Diploma, Computer Science
Samer Soliman Samer Soliman's Sitel Experience 2004 - 2008
Job Software Automation Developer at IBM Canada Ltd.
Industry Computer Software
Experience
IBM Canada July 2015 - Present
Halogen Software April 2012 - July 2015
3M Cogent Inc., April 2011 - May 2012
IBM Canada May 2010 - May 2011
Innovapost June 2008 - March 2011
SITEL 2004 - 2008
Skills
Agile Methodologies, Testing, Eclipse, Software Development, XML, Microsoft SQL Server, Java Enterprise Edition, SQL, Linux, Java, Databases, IBM Websphere Commerce, TCP/IP, MySQL, Unix, Perl, C, DB2, Windows, JIRA, Tomcat, JUnit, Ant, Maven, Selenium WebDriver, Mercurial, Web Applications
Education
Carleton University 2007 — 2011
Software Engineering
MCSE Certification, Microsoft 2003 Server 2003 — 2004
The American University in Cairo 2000 — 2002
Professional Certificate, Information Technology and Programming, Computer Science
Helwan University Cairo 1995 — 1999
Bachelor's degree, Business Administration and Management
IBM Canada July 2015 - Present
Halogen Software April 2012 - July 2015
3M Cogent Inc., April 2011 - May 2012
IBM Canada May 2010 - May 2011
Innovapost June 2008 - March 2011
SITEL 2004 - 2008
Skills
Agile Methodologies, Testing, Eclipse, Software Development, XML, Microsoft SQL Server, Java Enterprise Edition, SQL, Linux, Java, Databases, IBM Websphere Commerce, TCP/IP, MySQL, Unix, Perl, C, DB2, Windows, JIRA, Tomcat, JUnit, Ant, Maven, Selenium WebDriver, Mercurial, Web Applications
Education
Carleton University 2007 — 2011
Software Engineering
MCSE Certification, Microsoft 2003 Server 2003 — 2004
The American University in Cairo 2000 — 2002
Professional Certificate, Information Technology and Programming, Computer Science
Helwan University Cairo 1995 — 1999
Bachelor's degree, Business Administration and Management
Jason Seto Jason Seto's Sitel Experience September 2005 - June 2006
Job Project Manager at eCIFM Solutions Inc.
Industry Information Technology and Services
Experience
eCIFM Solutions Inc. December 2012 - Present
Dextrys August 2007 - November 2012
Winchester Hospital June 2006 - August 2007
Sitel September 2005 - June 2006
Convergys May 2004 - August 2005
Skills
Project Management, Software Development, Cloud Computing, Outsourcing, Agile Methodologies, PMO, Program Management, Integration, Enterprise Software, SaaS, Management, Quality Assurance, Leadership, Software Project..., IT Outsourcing, Telecommunications, Agile Project Management, Risk Management, Team Management, Resource Management, CRM, PMP, SDLC, Project Portfolio..., Requirements Analysis, Vendor Management, IT Strategy, Offshoring, IT Service Management, Professional Services
Education
Carleton University 2000 — 2005
B. Eng, Computer Systems Engineering
eCIFM Solutions Inc. December 2012 - Present
Dextrys August 2007 - November 2012
Winchester Hospital June 2006 - August 2007
Sitel September 2005 - June 2006
Convergys May 2004 - August 2005
Skills
Project Management, Software Development, Cloud Computing, Outsourcing, Agile Methodologies, PMO, Program Management, Integration, Enterprise Software, SaaS, Management, Quality Assurance, Leadership, Software Project..., IT Outsourcing, Telecommunications, Agile Project Management, Risk Management, Team Management, Resource Management, CRM, PMP, SDLC, Project Portfolio..., Requirements Analysis, Vendor Management, IT Strategy, Offshoring, IT Service Management, Professional Services
Education
Carleton University 2000 — 2005
B. Eng, Computer Systems Engineering
Craig Cantin's Sitel Experience May 2006 - February 2007
Job Director of Fundraising, Green Party of Ontario
Industry Political Organization
Experience
Green Party of Ontario July 2009 - Present
Green Party of Canada February 2010 - October 2010
Green Party of Canada October 2007 - February 2010
Green Party of Canada August 2008 - November 2008
Green Party of Canada February 2007 - October 2007
Sitel May 2006 - February 2007
Printbridge September 2005 - May 2006
Conservative Party of Canada September 2002 - February 2005
Canadian Alliance May 1999 - September 2002
Reform Party of Canada November 1997 - May 1999
Education
Carleton University 1995 — 1996
N/A, Computer Science
Goulbourn Middle School
Green Party of Ontario July 2009 - Present
Green Party of Canada February 2010 - October 2010
Green Party of Canada October 2007 - February 2010
Green Party of Canada August 2008 - November 2008
Green Party of Canada February 2007 - October 2007
Sitel May 2006 - February 2007
Printbridge September 2005 - May 2006
Conservative Party of Canada September 2002 - February 2005
Canadian Alliance May 1999 - September 2002
Reform Party of Canada November 1997 - May 1999
Education
Carleton University 1995 — 1996
N/A, Computer Science
Goulbourn Middle School
Gabriel Gill's Sitel Experience August 2012 - September 2012
Job Technical Support Specialist
Industry Information Technology and Services
Experience
PlumChoice Inc. November 2012 - Present
Sears, Roebuck and Co. September 2012 - November 2012
Sitel August 2012 - September 2012
College of Central Florida January 2012 - May 2012
College of Central Florida August 2011 - December 2011
Pinch A Penny, Inc. April 2011 - September 2011
hhgregg September 2008 - January 2009
Sears, Roebuck and Co. May 2007 - September 2008
Skills
Problem Solving, Troubleshooting, Windows, Security, Networking, TCP/IP, DHCP, DNS, Printers, Wireless Networking, Remote Troubleshooting, Information Technology, Technical Support, Desktop Support, Microsoft Office, Customer Service, Hardware, Research, Windows 7, Computer Hardware, Mobile Devices, Software Installation, Testing, Windows 8, Windows XP, VPN, Laptops, Computer Repair, OS X, Firewalls, Switches, Routers, Cloud Computing, Team Building, Consulting, Process Improvement, Computer Security, Operating Systems, Active Directory, VMware, Linux, Software, Web Development, Disaster Recovery, Leadership, Project Management, Training, Visio, Access, Team Leadership
Education
Western Governors University 2013 — 2015
Bachelor’s Degree, Information Technology
College of Central Florida 2010 — 2012
Associate’s Degree, Information Technology
PlumChoice Inc. November 2012 - Present
Sears, Roebuck and Co. September 2012 - November 2012
Sitel August 2012 - September 2012
College of Central Florida January 2012 - May 2012
College of Central Florida August 2011 - December 2011
Pinch A Penny, Inc. April 2011 - September 2011
hhgregg September 2008 - January 2009
Sears, Roebuck and Co. May 2007 - September 2008
Skills
Problem Solving, Troubleshooting, Windows, Security, Networking, TCP/IP, DHCP, DNS, Printers, Wireless Networking, Remote Troubleshooting, Information Technology, Technical Support, Desktop Support, Microsoft Office, Customer Service, Hardware, Research, Windows 7, Computer Hardware, Mobile Devices, Software Installation, Testing, Windows 8, Windows XP, VPN, Laptops, Computer Repair, OS X, Firewalls, Switches, Routers, Cloud Computing, Team Building, Consulting, Process Improvement, Computer Security, Operating Systems, Active Directory, VMware, Linux, Software, Web Development, Disaster Recovery, Leadership, Project Management, Training, Visio, Access, Team Leadership
Education
Western Governors University 2013 — 2015
Bachelor’s Degree, Information Technology
College of Central Florida 2010 — 2012
Associate’s Degree, Information Technology
Jennifer Bratcher Jennifer Bratcher's Sitel Experience September 2006 - October 2007
Job Student at Colorado State UniversityGlobal Campus
Industry Human Resources
Experience
Sir Speedy Printing October 2007 - September 2009
Dover Inn December 2006 - September 2009
Sitel September 2006 - October 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Colorado State University-Global Campus 2013 — 2015
Bachelor’s Degree, Communication, General
Central New Mexico Community College 2010 — 2013
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
Sir Speedy Printing October 2007 - September 2009
Dover Inn December 2006 - September 2009
Sitel September 2006 - October 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Colorado State University-Global Campus 2013 — 2015
Bachelor’s Degree, Communication, General
Central New Mexico Community College 2010 — 2013
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
Russ Flint Russ Flint's Sitel Experience April 2015 - September 2015
Job IT Administrator
Industry Information Technology and Services
Experience
Sitel April 2015 - September 2015
Honeywell Aerospace December 2014 - March 2015
Lovelace Health System September 2014 - December 2014
U.S. Forest Service January 2014 - September 2014
Intel Corporation August 2013 - January 2014
Hewlett-Packard September 2009 - June 2013
Skills
IT Service Management, Operating Systems, Hardware, Active Directory, Group Policy, Windows Server, Servers, Data Center, Computer Hardware, Troubleshooting, Technical Support, VLAN, Switches, A+ Certified, Windows 8, Windows 7, CompTIA Network+..., Security+ Certified, ITIL, Service Delivery, HP, VMware, Virtualization, Incident Management, Disaster Recovery, Unix, Call Centers, System Deployment, Wireless Networking, Standards Compliance
Education
Central New Mexico Community College 2006 — 2009
Associate's degree, Network and System Administration/Administrator
Central New Mexico Community College 2006 — 2009
Associate's degree, Network and System Administration/Administrator
Sitel April 2015 - September 2015
Honeywell Aerospace December 2014 - March 2015
Lovelace Health System September 2014 - December 2014
U.S. Forest Service January 2014 - September 2014
Intel Corporation August 2013 - January 2014
Hewlett-Packard September 2009 - June 2013
Skills
IT Service Management, Operating Systems, Hardware, Active Directory, Group Policy, Windows Server, Servers, Data Center, Computer Hardware, Troubleshooting, Technical Support, VLAN, Switches, A+ Certified, Windows 8, Windows 7, CompTIA Network+..., Security+ Certified, ITIL, Service Delivery, HP, VMware, Virtualization, Incident Management, Disaster Recovery, Unix, Call Centers, System Deployment, Wireless Networking, Standards Compliance
Education
Central New Mexico Community College 2006 — 2009
Associate's degree, Network and System Administration/Administrator
Central New Mexico Community College 2006 — 2009
Associate's degree, Network and System Administration/Administrator
Edward Taylor Edward Taylor's Sitel Experience October 1985 - July 1997
Job CEO at NorthEnd Teleservices, LLC
Industry Consumer Services
Experience
North End Teleservices LLC July 2015 - Present
PCG/ePerformax August 2010 - March 2013
Armitage Marketing, INC. April 2000 - May 2009
Customer Access February 1998 - December 2001
Sitel October 1985 - July 1997
Nice Corporation August 1984 - September 1986
NICE Corporation June 1983 - October 1985
Interglobal Inc. June 1981 - September 1983
Skills
People Skills, Leadership, Corporate Finance, Strategy, CRM, Business Strategy, Business Development, Entrepreneurship, BPO, Financial Forecasting, Team Leadership, New Business Development, Customer Experience, Customer Service, Lead Generation, Strategic Planning, Program Management, Consulting, Call Centers, Change Management, Outsourcing, Management, Team Building, Business Planning, Direct Marketing, Sales, Mergers & Acquisitions, Workforce Management, Customer Satisfaction
Education
Central Washington University 1978 — 1980
Business/Marketing
University of Utah 1976 — 1978
na, radio tv
Layton High school 1973 — 1976
High School, general
North End Teleservices LLC July 2015 - Present
PCG/ePerformax August 2010 - March 2013
Armitage Marketing, INC. April 2000 - May 2009
Customer Access February 1998 - December 2001
Sitel October 1985 - July 1997
Nice Corporation August 1984 - September 1986
NICE Corporation June 1983 - October 1985
Interglobal Inc. June 1981 - September 1983
Skills
People Skills, Leadership, Corporate Finance, Strategy, CRM, Business Strategy, Business Development, Entrepreneurship, BPO, Financial Forecasting, Team Leadership, New Business Development, Customer Experience, Customer Service, Lead Generation, Strategic Planning, Program Management, Consulting, Call Centers, Change Management, Outsourcing, Management, Team Building, Business Planning, Direct Marketing, Sales, Mergers & Acquisitions, Workforce Management, Customer Satisfaction
Education
Central Washington University 1978 — 1980
Business/Marketing
University of Utah 1976 — 1978
na, radio tv
Layton High school 1973 — 1976
High School, general
Brooke Collins, MSHR's Sitel Experience January 2011 - January 2012
Job HR Manager at SPX Corporation
Industry Human Resources
Experience
SPX Corporation August 2015 - Present
SPX Corporation February 2012 - August 2015
Channel Management Partners February 2011 - February 2012
Sitel January 2011 - January 2012
Mountain Area Child and Family Center January 2010 - June 2010
King Bio March 2009 - April 2010
Skills
Employee Relations, Talent Management, Human Resources, HRIS, Recruiting, Interviews, Leadership, Training, Employee Benefits, Employee Engagement, Sourcing, Coaching, New Hire Orientations, Hiring, Workforce Planning, HR Policies, Performance Management, Change Management, Labor Relations, Job Descriptions, Succession Planning, FMLA, Strategic Planning, PeopleSoft, Employment Law, Emotional Intelligence, Benefits Administration, Organizational..., Career Development, Building Relationships, Lean Manufacturing, SuccessFactors
Education
Cornell University - Johnson Graduate School of Management 2012 — 2013
Human Resource Management- Certification, Human Resources Management
Capella University 2008 — 2010
Masters of Science, Human Resource Management
University of North Carolina at Asheville 2003 — 2006
Bachalor of Science in Management, Marketing
Singapore American School 1998 — 2002
Diploma, Highschool Education
SPX Corporation August 2015 - Present
SPX Corporation February 2012 - August 2015
Channel Management Partners February 2011 - February 2012
Sitel January 2011 - January 2012
Mountain Area Child and Family Center January 2010 - June 2010
King Bio March 2009 - April 2010
Skills
Employee Relations, Talent Management, Human Resources, HRIS, Recruiting, Interviews, Leadership, Training, Employee Benefits, Employee Engagement, Sourcing, Coaching, New Hire Orientations, Hiring, Workforce Planning, HR Policies, Performance Management, Change Management, Labor Relations, Job Descriptions, Succession Planning, FMLA, Strategic Planning, PeopleSoft, Employment Law, Emotional Intelligence, Benefits Administration, Organizational..., Career Development, Building Relationships, Lean Manufacturing, SuccessFactors
Education
Cornell University - Johnson Graduate School of Management 2012 — 2013
Human Resource Management- Certification, Human Resources Management
Capella University 2008 — 2010
Masters of Science, Human Resource Management
University of North Carolina at Asheville 2003 — 2006
Bachalor of Science in Management, Marketing
Singapore American School 1998 — 2002
Diploma, Highschool Education
Stuart Jolly Stuart Jolly's Sitel Experience August 2011 - April 2014
Job Director of Merchandising at National Vision Inc
Industry Retail
Experience
National Vision, Inc April 2014 - Present
Sitel August 2011 - April 2014
Transcom Worldwide March 2010 - August 2011
Teleperformance March 2008 - April 2010
The Indigo Lighthouse Group April 1996 - March 2007
Skills
BPO, Outsourcing, Customer Experience, B2B, Offshoring, Client Services, Call Center, People Management, Account Management, Customer Relations, Management, Call Centers, Recruiting, Change Management, New Business Development, Performance Management, Customer Service, Operations Management, CRM, Customer Satisfaction, Contact Centers, Team Leadership, Service Delivery, Leadership, Cross-functional Team..., Process Improvement, Product Management, Customer Retention, P&L Management, Sales Management, E-commerce, Team Building, Sales, Negotiation, Project Management, Strategic Planning, Team Management, Lead Generation, Business Development, Workforce Management, Retail, Telecommunications, Business Process..., Strategy, Vendor Management, Business Strategy, Coaching, Training, Marketing Strategy, Sales Operations
Education
City University London 1991 — 1992
Contact Lens Practice
University of Bradford 1986 — 1989
Bachelor of Science (BSc), Ophthalmic Dispensing, Fellowship of the Association of British Dispensing Opticians
Queen Elizabeth College, Darlington 1982 — 1985
A'Level Studies
Barnard Castle School 1977 — 1982
O'Level Studies
National Vision, Inc April 2014 - Present
Sitel August 2011 - April 2014
Transcom Worldwide March 2010 - August 2011
Teleperformance March 2008 - April 2010
The Indigo Lighthouse Group April 1996 - March 2007
Skills
BPO, Outsourcing, Customer Experience, B2B, Offshoring, Client Services, Call Center, People Management, Account Management, Customer Relations, Management, Call Centers, Recruiting, Change Management, New Business Development, Performance Management, Customer Service, Operations Management, CRM, Customer Satisfaction, Contact Centers, Team Leadership, Service Delivery, Leadership, Cross-functional Team..., Process Improvement, Product Management, Customer Retention, P&L Management, Sales Management, E-commerce, Team Building, Sales, Negotiation, Project Management, Strategic Planning, Team Management, Lead Generation, Business Development, Workforce Management, Retail, Telecommunications, Business Process..., Strategy, Vendor Management, Business Strategy, Coaching, Training, Marketing Strategy, Sales Operations
Education
City University London 1991 — 1992
Contact Lens Practice
University of Bradford 1986 — 1989
Bachelor of Science (BSc), Ophthalmic Dispensing, Fellowship of the Association of British Dispensing Opticians
Queen Elizabeth College, Darlington 1982 — 1985
A'Level Studies
Barnard Castle School 1977 — 1982
O'Level Studies
Mary Trotta's Sitel Experience December 2004 - February 2006
Job Currently looking for a position in mental health care, management and human resources. Please contact me for my resume.
Industry Human Resources
Experience
Primedia March 2007 - October 2011
ProCaps Laboratories February 2006 - February 2007
Sitel December 2004 - February 2006
Skills
Management, Social Networking, Advertising, Time Management, Call Centers, Microsoft Office, Outlook, Program Management, Process Improvement, Sales, Microsoft Excel, Access, Account Management, Salesforce.com, Training, Lead Generation, Leadership, Forecasting, Strategic Planning, CRM, Team Building, Social Media Marketing, Marketing, Social Media, Customer Service, Operations Management, Marketing Strategy, Teamwork, Project Management, Online Advertising, Customer Retention, Sales Management, Recruiting, SharePoint, Sales Presentations, Performance Management, Employee Training, Budgets, Email Marketing, New Business Development, Online Marketing, Team Leadership, Business Development, Sales Operations, Marketing Communications, Contract Negotiation, Strategic Partnerships, Psychology
Education
University of Nevada-Las Vegas 2013 — 2015
Bachelor of Arts (B.A.), Psychology
College of Southern Nevada 2012 — 2013
Associates of Arts, Psychology
Capella University
Master's Degree, Master of Science - Clinical Psychology
Primedia March 2007 - October 2011
ProCaps Laboratories February 2006 - February 2007
Sitel December 2004 - February 2006
Skills
Management, Social Networking, Advertising, Time Management, Call Centers, Microsoft Office, Outlook, Program Management, Process Improvement, Sales, Microsoft Excel, Access, Account Management, Salesforce.com, Training, Lead Generation, Leadership, Forecasting, Strategic Planning, CRM, Team Building, Social Media Marketing, Marketing, Social Media, Customer Service, Operations Management, Marketing Strategy, Teamwork, Project Management, Online Advertising, Customer Retention, Sales Management, Recruiting, SharePoint, Sales Presentations, Performance Management, Employee Training, Budgets, Email Marketing, New Business Development, Online Marketing, Team Leadership, Business Development, Sales Operations, Marketing Communications, Contract Negotiation, Strategic Partnerships, Psychology
Education
University of Nevada-Las Vegas 2013 — 2015
Bachelor of Arts (B.A.), Psychology
College of Southern Nevada 2012 — 2013
Associates of Arts, Psychology
Capella University
Master's Degree, Master of Science - Clinical Psychology
Wade Boyden Wade Boyden's Sitel Experience November 2011 - Present
Job Change Management at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel November 2011 - Present
Skills
Change Management, Performance Management, Process Improvement, Business Process..., Leadership, Training, Team Management, Outsourcing, Business Analysis, Management, Team Leadership, Coaching, Strategic Planning, Business Strategy, Analysis, Employee Engagement, Team Building, Recruiting, Talent Management, Customer Experience
Education
Central New Mexico Community College
Associate's degree, Business Administration and Management, General
Sitel November 2011 - Present
Skills
Change Management, Performance Management, Process Improvement, Business Process..., Leadership, Training, Team Management, Outsourcing, Business Analysis, Management, Team Leadership, Coaching, Strategic Planning, Business Strategy, Analysis, Employee Engagement, Team Building, Recruiting, Talent Management, Customer Experience
Education
Central New Mexico Community College
Associate's degree, Business Administration and Management, General
Susan Shelburne Hunt, SPHR, SHRM-SCP, M.S. Susan Shelburne Hunt, SPHR, SHRM-SCP, M.S.'s Sitel Experience December 2007 - May 2008
Job Head of HR, SPHR, SHRMSCP, M.S.
Industry Human Resources
Experience
Tidewater Physicians Multispecialty Group (TPMG) November 2014 - Present
Medical Action Industries / AVID TruCustom CPTOR/ Owens and Minor February 2011 - November 2014
Medical Action Industries June 2008 - February 2011
Sitel December 2007 - May 2008
Irene Wortham Center December 2004 - November 2007
Collins & Aikman February 2002 - December 2004
Burlington Industries June 2000 - February 2002
Ferguson Enterprises 1999 - 1999
Skills
Employee Relations, Performance Management, Benefits Administration, Succession Planning, HR Policies, Employment Law, Workers Compensation, Human Resources, Personnel Management, Affirmative Action, SPHR, FMLA, Strategic Planning, Employee Training, Onboarding, Leadership, EEO, Payroll, Talent Acquisition, Talent Management, Training, Employee Engagement, Union Avoidance, New Hire Orientations, Strategy, Leadership Development, Employee Handbooks, Job Descriptions
Education
Radford University 1998 — 2000
M.S., Corporate and Professional Communication
Christopher Newport University 1994 — 1997
B.A., Communication - Fine and Performing Arts
Tidewater Physicians Multispecialty Group (TPMG) November 2014 - Present
Medical Action Industries / AVID TruCustom CPTOR/ Owens and Minor February 2011 - November 2014
Medical Action Industries June 2008 - February 2011
Sitel December 2007 - May 2008
Irene Wortham Center December 2004 - November 2007
Collins & Aikman February 2002 - December 2004
Burlington Industries June 2000 - February 2002
Ferguson Enterprises 1999 - 1999
Skills
Employee Relations, Performance Management, Benefits Administration, Succession Planning, HR Policies, Employment Law, Workers Compensation, Human Resources, Personnel Management, Affirmative Action, SPHR, FMLA, Strategic Planning, Employee Training, Onboarding, Leadership, EEO, Payroll, Talent Acquisition, Talent Management, Training, Employee Engagement, Union Avoidance, New Hire Orientations, Strategy, Leadership Development, Employee Handbooks, Job Descriptions
Education
Radford University 1998 — 2000
M.S., Corporate and Professional Communication
Christopher Newport University 1994 — 1997
B.A., Communication - Fine and Performing Arts
Ashley langston Ashley langston's Sitel Experience June 2010 - October 2011
Job Caregiver at Advanticare Home Health Services
Industry Telecommunications
Experience
Advanticare Home Health Services January 2014 - Present
Sitel June 2010 - October 2011
The Breakfast Club October 2009 - June 2011
Skills
Customer Service, Sales, Retail, Personal Care Services, Call Centers, Restaurants, Marketing, Technical Support
Education
Central New Mexico Community College 2014 — 2017
Associate's Degree, Psychology
Central New Mexico Community College 2014 — 2017
Associate of Arts (A.A.), Psychology
Advanticare Home Health Services January 2014 - Present
Sitel June 2010 - October 2011
The Breakfast Club October 2009 - June 2011
Skills
Customer Service, Sales, Retail, Personal Care Services, Call Centers, Restaurants, Marketing, Technical Support
Education
Central New Mexico Community College 2014 — 2017
Associate's Degree, Psychology
Central New Mexico Community College 2014 — 2017
Associate of Arts (A.A.), Psychology
Brianna Ortega Brianna Ortega's Sitel Experience June 2014 - May 2015
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel June 2014 - May 2015
Publix Super Markets January 2013 - June 2014
Education
College of Central Florida 2013 — 2018
Dental Hygiene/Hygienist
Dunnellon High School 2009 — 2012
High School Diploma, Early Childhood Education, 3.2 GPA
Sitel June 2014 - May 2015
Publix Super Markets January 2013 - June 2014
Education
College of Central Florida 2013 — 2018
Dental Hygiene/Hygienist
Dunnellon High School 2009 — 2012
High School Diploma, Early Childhood Education, 3.2 GPA
Joseph Bottone's Sitel Experience June 2014 - May 2015
Job Design Consultant / Web Design at Web Services Management, LLC
Industry Design
Experience
Sitel June 2014 - May 2015
Great Outdoors Landscape Company August 2001 - December 2011
Skills
Creative Writing, Github, Ruby, Object Oriented Design, Software Design Patterns, UI/UX, Digital Media, Digital Marketing, Public Speaking, Publishing Technology, CSS, Management, Customer Service, Leadership, Marketing, Business Development, Marketing Strategy, Sales, Social Media, Social Media Marketing, Entrepreneurship, Training, Strategic Planning, Microsoft Office, Social Networking, HTML, JavaScript, PHP, SEO, Copywriting
Education
Deep Dive Coding Bootcamp CNM STEMulus Center 2014 — 2015
Certificate, Web Development, Front-end, Back-end, and UX Design.
Central New Mexico Community College 2006 — 2009
Associate’s Degree, Associate's of Science
Sitel June 2014 - May 2015
Great Outdoors Landscape Company August 2001 - December 2011
Skills
Creative Writing, Github, Ruby, Object Oriented Design, Software Design Patterns, UI/UX, Digital Media, Digital Marketing, Public Speaking, Publishing Technology, CSS, Management, Customer Service, Leadership, Marketing, Business Development, Marketing Strategy, Sales, Social Media, Social Media Marketing, Entrepreneurship, Training, Strategic Planning, Microsoft Office, Social Networking, HTML, JavaScript, PHP, SEO, Copywriting
Education
Deep Dive Coding Bootcamp CNM STEMulus Center 2014 — 2015
Certificate, Web Development, Front-end, Back-end, and UX Design.
Central New Mexico Community College 2006 — 2009
Associate’s Degree, Associate's of Science
Adrian Terrazas Adrian Terrazas's Sitel Experience September 2012 - August 2013
Job Customer Service Representative at Blue Novis
Industry Telecommunications
Experience
Blue Novis April 2015 - Present
A Better Connection Telephone Answering Service July 2014 - April 2015
Affinitas, Inc November 2013 - July 2014
Sitel September 2012 - August 2013
ACS February 2012 - April 2012
Alorica October 2010 - July 2011
GC Services January 2010 - October 2010
Skills
Customer Service, Customer Retention, Technical Support, Billing Services, Telecommunications, Telephone Skills, De-escalation
Education
College of Southern Nevada 2012 — 2013
Psychology
Blue Novis April 2015 - Present
A Better Connection Telephone Answering Service July 2014 - April 2015
Affinitas, Inc November 2013 - July 2014
Sitel September 2012 - August 2013
ACS February 2012 - April 2012
Alorica October 2010 - July 2011
GC Services January 2010 - October 2010
Skills
Customer Service, Customer Retention, Technical Support, Billing Services, Telecommunications, Telephone Skills, De-escalation
Education
College of Southern Nevada 2012 — 2013
Psychology
Jana Tyler Jana Tyler's Sitel Experience December 2013 - April 2015
Job Sales Associate for Bradley Daggett at Farm Bureau Financial Services
Industry Insurance
Experience
Farm Bureau Financial Services August 2015 - Present
Farm Bureau Financial Services July 2015 - August 2015
Sitel December 2013 - April 2015
Sitel July 2013 - December 2013
Skills
Property & Casualty..., Life & Health Insurance..., Customer Retention, Customer Relations, Swing Dance, Handmade Jewelry, Life Insurance, Pottery
Education
Estancia High School 1999 — 2004
Ge, General Studies
Central New Mexico Community College
Psychology
Farm Bureau Financial Services August 2015 - Present
Farm Bureau Financial Services July 2015 - August 2015
Sitel December 2013 - April 2015
Sitel July 2013 - December 2013
Skills
Property & Casualty..., Life & Health Insurance..., Customer Retention, Customer Relations, Swing Dance, Handmade Jewelry, Life Insurance, Pottery
Education
Estancia High School 1999 — 2004
Ge, General Studies
Central New Mexico Community College
Psychology
Tracey (Zastrow) Scheffler Tracey (Zastrow) Scheffler's Sitel Experience July 2014 - June 2015
Job Retail, Sales, and Workforce Consultant
Industry Retail
Experience
Tracey Scheffler June 2015 - Present
Sitel July 2014 - June 2015
Sitel November 2011 - August 2014
Sears Holdings Corporation June 2010 - November 2011
Sears Holdings Corporation September 2007 - March 2010
Sears Holdings Corporation December 2005 - August 2007
Sears Holdings Corporation November 2004 - November 2005
Shop At Home Network, E.W. Scripps June 2002 - November 2004
Shop At Home Network August 2001 - May 2002
Shop At Home Network October 2000 - July 2001
Skills
Leadership, Strategy, Call Centers, Customer Satisfaction, Sales Operations, Account Management, Outsourcing, Recruiting, Customer Experience, Management, Operations Management, Customer Retention, Process Improvement, Workforce Management, Customer Service, Sales, Vendor Management, Contact Centers, Team Building, CRM, Time Management, Training, Business Development, Call Center, Retail, Employee Benefits, Employee Relations, Finance, Performance Management, Strategic Planning, Team Leadership, Forecasting, Change Management, Business Process..., Workforce Analytics, Workforce Planning, Workforce Performance, Contingent Workforce, Workforce Communications, Scheduling, Command Center, BPO, Coaching, Team Management, Sales Management, New Business Development, Business Analysis
Education
Clemson University 1992 — 1994
M.A., History
Clemson University 1988 — 1992
B.A., History
Tracey Scheffler June 2015 - Present
Sitel July 2014 - June 2015
Sitel November 2011 - August 2014
Sears Holdings Corporation June 2010 - November 2011
Sears Holdings Corporation September 2007 - March 2010
Sears Holdings Corporation December 2005 - August 2007
Sears Holdings Corporation November 2004 - November 2005
Shop At Home Network, E.W. Scripps June 2002 - November 2004
Shop At Home Network August 2001 - May 2002
Shop At Home Network October 2000 - July 2001
Skills
Leadership, Strategy, Call Centers, Customer Satisfaction, Sales Operations, Account Management, Outsourcing, Recruiting, Customer Experience, Management, Operations Management, Customer Retention, Process Improvement, Workforce Management, Customer Service, Sales, Vendor Management, Contact Centers, Team Building, CRM, Time Management, Training, Business Development, Call Center, Retail, Employee Benefits, Employee Relations, Finance, Performance Management, Strategic Planning, Team Leadership, Forecasting, Change Management, Business Process..., Workforce Analytics, Workforce Planning, Workforce Performance, Contingent Workforce, Workforce Communications, Scheduling, Command Center, BPO, Coaching, Team Management, Sales Management, New Business Development, Business Analysis
Education
Clemson University 1992 — 1994
M.A., History
Clemson University 1988 — 1992
B.A., History
John Stapp John Stapp's Sitel Experience January 1999 - March 2006
Job Oracle EBS DBA
Industry Information Technology and Services
Experience
Los Alamos National Laboratory July 2015 - Present
House of Brick Technologies February 2015 - March 2015
Infogroup October 2008 - January 2015
Atkins March 2006 - October 2008
Sitel January 1999 - March 2006
Omaha World-Herald 1997 - 1999
Omaha World-Herald 1995 - 1997
Prairie States Life Insurance 1991 - 1995
Skills
Oracle E-Business Suite, Java, Oracle PL/SQL..., Oracle, Databases, Oracle Applications, Solaris, Linux, Security, Oracle RAC, Performance Tuning, Operating Systems, Testing, Disaster Recovery, Data Warehousing, SQL, AIX, IBM AIX, PL/SQL, Database Administration
Education
Chadron State College 1986 — 1990
Bachelor of Arts (B.A.), Computer Science
Los Alamos National Laboratory July 2015 - Present
House of Brick Technologies February 2015 - March 2015
Infogroup October 2008 - January 2015
Atkins March 2006 - October 2008
Sitel January 1999 - March 2006
Omaha World-Herald 1997 - 1999
Omaha World-Herald 1995 - 1997
Prairie States Life Insurance 1991 - 1995
Skills
Oracle E-Business Suite, Java, Oracle PL/SQL..., Oracle, Databases, Oracle Applications, Solaris, Linux, Security, Oracle RAC, Performance Tuning, Operating Systems, Testing, Disaster Recovery, Data Warehousing, SQL, AIX, IBM AIX, PL/SQL, Database Administration
Education
Chadron State College 1986 — 1990
Bachelor of Arts (B.A.), Computer Science
Michael Saliba Michael Saliba's Sitel Experience February 2010 - February 2011
Job Photo & Video Professional
Industry Photography
Experience
Mike Saliba Photo & Video services December 2009 - Present
Sitel February 2010 - February 2011
MacAuthority October 2006 - April 2008
House of Blues April 2005 - November 2005
Charleston City Paper May 1999 - January 2005
Red Bull January 2002 - December 2003
Skills
Photography, Video Production, Marketing Communications, Music, Journalism, Visual, Outsourcing, Video, Audio Editing, Broadcast Writing, News Photography, Music Photography, Medium Format, Travel Photography, Industrial Photography, Architectural..., Landscape Photography, Model Portfolios, Beauty Photography, Commercial Photography, Wedding Photography, Maternity Portraits, Business Portraits, Senior Portraits, Wedding Photojournalism, Children Photography, Event Videography, Short Films, Independent Film, Celebrity Interviews, Event Coverage, Digital Culture, Artist Booking, Talent Buying, Concert Promotion, Music Video Production, Photography Production, Shooting Video, On-camera, Final Cut Pro, Apple Aperture, Photoshop, Adobe Creative Suite, RFP Generation, RFP Design, RFQ Development, Data Maintenance, Studio Lighting, Music Videos, Graphic Design
Education
College of Charleston 1995 — 1999
BA, Communications (Journalism)
West Florence high School
Mike Saliba Photo & Video services December 2009 - Present
Sitel February 2010 - February 2011
MacAuthority October 2006 - April 2008
House of Blues April 2005 - November 2005
Charleston City Paper May 1999 - January 2005
Red Bull January 2002 - December 2003
Skills
Photography, Video Production, Marketing Communications, Music, Journalism, Visual, Outsourcing, Video, Audio Editing, Broadcast Writing, News Photography, Music Photography, Medium Format, Travel Photography, Industrial Photography, Architectural..., Landscape Photography, Model Portfolios, Beauty Photography, Commercial Photography, Wedding Photography, Maternity Portraits, Business Portraits, Senior Portraits, Wedding Photojournalism, Children Photography, Event Videography, Short Films, Independent Film, Celebrity Interviews, Event Coverage, Digital Culture, Artist Booking, Talent Buying, Concert Promotion, Music Video Production, Photography Production, Shooting Video, On-camera, Final Cut Pro, Apple Aperture, Photoshop, Adobe Creative Suite, RFP Generation, RFP Design, RFQ Development, Data Maintenance, Studio Lighting, Music Videos, Graphic Design
Education
College of Charleston 1995 — 1999
BA, Communications (Journalism)
West Florence high School
Sarah Cobb, AFC, PHR Sarah Cobb, AFC, PHR's Sitel Experience September 2009 - April 2013
Job Experienced HR Manager, Recruiter and Financial Counselor | Veteran Transition Expertise
Industry Human Resources
Experience
Serco February 2014 - Present
Sitel September 2009 - April 2013
Todays Office Professionals March 2009 - July 2009
Merrill Lynch July 2007 - March 2009
RS&H October 2006 - July 2007
Washington Mutual October 2002 - September 2006
Crawford & Company July 1999 - November 2002
Skills
Recruiting, Human Resources, Applicant Tracking..., Interviews, Training, Employee Relations, Sourcing, Personnel Management, Leadership, Management, Employee Benefits, Hiring, Benefits Administration, New Hire Orientations, Executive Search, Taleo, Employee Engagement, Workforce Planning, Screening, Internet Recruiting, Onboarding, Screening Resumes, Employee Training, Payroll, Performance Management, FMLA, Talent Acquisition, Coaching, Strategy, Vendor Management, Technical Recruiting, College Recruiting, Succession Planning, HR Policies, Temporary Placement, Talent Management, Cold Calling, Deferred Compensation, Benefits Negotiation, Staffing Services, Employer Branding, HRIS, Career Counseling, Financial Services, Personal Financial..., Team Building, Customer Service, Leadership Development, Call Centers, Organizational...
Education
Central Michigan University 2015 — 2016
Master’s Degree, Human Resources Administration
University of North Florida 1995 — 2004
Bachelor's in Business Administration, Management
Serco February 2014 - Present
Sitel September 2009 - April 2013
Todays Office Professionals March 2009 - July 2009
Merrill Lynch July 2007 - March 2009
RS&H October 2006 - July 2007
Washington Mutual October 2002 - September 2006
Crawford & Company July 1999 - November 2002
Skills
Recruiting, Human Resources, Applicant Tracking..., Interviews, Training, Employee Relations, Sourcing, Personnel Management, Leadership, Management, Employee Benefits, Hiring, Benefits Administration, New Hire Orientations, Executive Search, Taleo, Employee Engagement, Workforce Planning, Screening, Internet Recruiting, Onboarding, Screening Resumes, Employee Training, Payroll, Performance Management, FMLA, Talent Acquisition, Coaching, Strategy, Vendor Management, Technical Recruiting, College Recruiting, Succession Planning, HR Policies, Temporary Placement, Talent Management, Cold Calling, Deferred Compensation, Benefits Negotiation, Staffing Services, Employer Branding, HRIS, Career Counseling, Financial Services, Personal Financial..., Team Building, Customer Service, Leadership Development, Call Centers, Organizational...
Education
Central Michigan University 2015 — 2016
Master’s Degree, Human Resources Administration
University of North Florida 1995 — 2004
Bachelor's in Business Administration, Management
Kamilah King Kamilah King's Sitel Experience May 2013 - June 2015
Job Customer Service
Industry Insurance
Experience
Blue Cross Blue Shield Tennessee May 2015 - Present
Sitel May 2013 - June 2015
Aon Hewitt July 2011 - April 2012
Criticom Monitoring Services July 2008 - April 2010
AIG January 2006 - October 2007
Skills
Customer Service, Retaining Customers, Retail Sales, Computer Proficiency, Reliable, Problem Solving, Employee Benefits, Insurance, Invoicing, Team Building, Benefits Administration, Pensions, Employee Relations, Call Centers, Coaching, Human Resources, Onboarding, Performance Management, Policy, Training
Education
Chattanooga State Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
Seminole Community College 2005 — 2005
Claims Adjuster Licensing
Lyman High School 1996 — 2000
Diploma, General Studies
Blue Cross Blue Shield Tennessee May 2015 - Present
Sitel May 2013 - June 2015
Aon Hewitt July 2011 - April 2012
Criticom Monitoring Services July 2008 - April 2010
AIG January 2006 - October 2007
Skills
Customer Service, Retaining Customers, Retail Sales, Computer Proficiency, Reliable, Problem Solving, Employee Benefits, Insurance, Invoicing, Team Building, Benefits Administration, Pensions, Employee Relations, Call Centers, Coaching, Human Resources, Onboarding, Performance Management, Policy, Training
Education
Chattanooga State Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
Seminole Community College 2005 — 2005
Claims Adjuster Licensing
Lyman High School 1996 — 2000
Diploma, General Studies
Monica Larto Monica Larto's Sitel Experience
Job Customer service rep at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel
Skills
Customer Service
Education
Central Texas College 1995 — 2000
Associates of Applied Science, General Studies
Sitel
Skills
Customer Service
Education
Central Texas College 1995 — 2000
Associates of Applied Science, General Studies
Jolene L Skinner's Sitel Experience February 2015 - Present
Job Impact Nashville has decided our two finalists. One will win $26,000 on October 8.
Industry Human Resources
Experience
Sitel February 2015 - Present
Impact Nashville January 2015 - Present
Bridgestone Americas September 2013 - December 2014
Towers Watson July 2012 - September 2013
Dell July 2006 - July 2012
ISR June 2005 - June 2006
Northern Illinois University, Central College September 2001 - August 2005
Skills
Organizational..., Talent Management, Organizational..., Mergers, Employee Engagement, Leadership Development, Team Leadership, Thought Leadership
Education
Northern Illinois University
PhD, Industrial-Organizational Psychology
Northern Illinois University
MA, Social Psychology
Central College
BA, Psychology
Sitel February 2015 - Present
Impact Nashville January 2015 - Present
Bridgestone Americas September 2013 - December 2014
Towers Watson July 2012 - September 2013
Dell July 2006 - July 2012
ISR June 2005 - June 2006
Northern Illinois University, Central College September 2001 - August 2005
Skills
Organizational..., Talent Management, Organizational..., Mergers, Employee Engagement, Leadership Development, Team Leadership, Thought Leadership
Education
Northern Illinois University
PhD, Industrial-Organizational Psychology
Northern Illinois University
MA, Social Psychology
Central College
BA, Psychology
Jonathan German Jonathan German's Sitel Experience June 2013 - July 2013
Job Student Office Lead at Cedarville University
Industry Information Technology and Services
Experience
Cedarville University August 2013 - Present
Cedarville University September 2015 - Present
Cedarville University January 2014 - September 2015
HOPE International May 2015 - July 2015
Liberty Baptist Association May 2014 - July 2014
Sitel June 2013 - July 2013
Kona Ice June 2012 - July 2012
Skills
Public Speaking, Leadership, Team Building, Teamwork, Team Management, Common Sense, Dependable Team Player, Salesforce.com, Phone Etiquette, Team Leadership, Customer Support, Computer Proficiency, Problem Solving, C#, Customer Service, Writing, Microsoft Excel, Access Database, Persuasive Presentations, Big Picture View, Musicians, Humor, Computer Hardware, Computer Repair, IT Management, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Time Management, Databases, Facebook, Salesforce.com..., Technical Documentation, Cross-functional Team..., Technical Support, Process Improvement, Microsoft Technologies
Education
Cedarville University 2013 — 2017
Bachelor of Science (BS), IT Mangagement, 3.7
Cedarville University August 2013 - Present
Cedarville University September 2015 - Present
Cedarville University January 2014 - September 2015
HOPE International May 2015 - July 2015
Liberty Baptist Association May 2014 - July 2014
Sitel June 2013 - July 2013
Kona Ice June 2012 - July 2012
Skills
Public Speaking, Leadership, Team Building, Teamwork, Team Management, Common Sense, Dependable Team Player, Salesforce.com, Phone Etiquette, Team Leadership, Customer Support, Computer Proficiency, Problem Solving, C#, Customer Service, Writing, Microsoft Excel, Access Database, Persuasive Presentations, Big Picture View, Musicians, Humor, Computer Hardware, Computer Repair, IT Management, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Time Management, Databases, Facebook, Salesforce.com..., Technical Documentation, Cross-functional Team..., Technical Support, Process Improvement, Microsoft Technologies
Education
Cedarville University 2013 — 2017
Bachelor of Science (BS), IT Mangagement, 3.7
Courtney Funk Courtney Funk's Sitel Experience May 2013 - August 2013
Job Student at Cazenovia College
Industry Graphic Design
Experience
Cazenovia College January 2014 - Present
Corning Incorporated May 2015 - August 2015
Cazenovia College October 2013 - February 2015
Sitel May 2013 - August 2013
Skills
Graphic Design, Advertising, Marketing, Microsoft Office, Photography, Leadership, Communication, Photoshop, Illustrator, InDesign, Social Media, Analytical Skills, Teamwork
Education
Cazenovia College 2012 — 2016
Bachelor of Arts (BA), Visual Communications: Advertising Design
BOCES Wildwood 2010 — 2012
Digital Media Arts
Haverling High School
High School
Cazenovia College January 2014 - Present
Corning Incorporated May 2015 - August 2015
Cazenovia College October 2013 - February 2015
Sitel May 2013 - August 2013
Skills
Graphic Design, Advertising, Marketing, Microsoft Office, Photography, Leadership, Communication, Photoshop, Illustrator, InDesign, Social Media, Analytical Skills, Teamwork
Education
Cazenovia College 2012 — 2016
Bachelor of Arts (BA), Visual Communications: Advertising Design
BOCES Wildwood 2010 — 2012
Digital Media Arts
Haverling High School
High School
Robin Hazward Robin Hazward's Sitel Experience February 2001 - June 2002
Job Institutional Consultant at TIAACREF
Industry Financial Services
Experience
TIAA-CREF November 2013 - Present
TIAA-CREF April 2011 - November 2013
Charlotte Mecklenburg Schools January 2010 - June 2011
Charlotte Mecklenburg Schools January 2010 - 2011
Sunpath LLC September 2009 - February 2010
Charlotte Mecklenburg Schools August 2007 - September 2009
Community Choices Inc. August 2008 - August 2009
Patterson Pope May 2003 - July 2007
Sitel February 2001 - June 2002
Skills
Curriculum Design, Coaching, Customer Service, Public Speaking, Microsoft Excel, Microsoft Word, Team Building, Outlook, Strategic Planning, PowerPoint, Process Improvement, Project Management
Education
Allen Tate School of Real Estate 2011 — 2011
Certification, Real Estate Broker
Capella University 2006 — 2009
M.S., Human Services: Social and Community Services
Johnson C. Smith University - JCSU 1998 — 2003
B.S., General Science
TIAA-CREF November 2013 - Present
TIAA-CREF April 2011 - November 2013
Charlotte Mecklenburg Schools January 2010 - June 2011
Charlotte Mecklenburg Schools January 2010 - 2011
Sunpath LLC September 2009 - February 2010
Charlotte Mecklenburg Schools August 2007 - September 2009
Community Choices Inc. August 2008 - August 2009
Patterson Pope May 2003 - July 2007
Sitel February 2001 - June 2002
Skills
Curriculum Design, Coaching, Customer Service, Public Speaking, Microsoft Excel, Microsoft Word, Team Building, Outlook, Strategic Planning, PowerPoint, Process Improvement, Project Management
Education
Allen Tate School of Real Estate 2011 — 2011
Certification, Real Estate Broker
Capella University 2006 — 2009
M.S., Human Services: Social and Community Services
Johnson C. Smith University - JCSU 1998 — 2003
B.S., General Science
Deidra Cox's Sitel Experience December 2000 - May 2002
Job Sr. Recruiter/Sourcing Partner | Uninterrupted record of results & success!
Industry Staffing and Recruiting
Experience
Bank of America December 2014 - Present
Decision Toolbox June 2014 - Present
AppleOne Employment Services April 2005 - May 2014
AVIS May 2002 - February 2004
Sitel December 2000 - May 2002
Skills
Professional Staffing, New Business Development, Training & Development, Career Counseling, Employee Training, Temporary Placement, Applicant Tracking..., Recruiting, Business Development, Training, Interviews, Performance Management, Leadership, Human Resources, Sales Operations, Management, Sales, Contract Recruitment, Account Management, Cold Calling, Temporary Staffing, Sourcing, Employee Relations, Technical Recruiting, Time Management, Talent Acquisition, Internet Recruiting, College Recruiting, Executive Search, Team Management, Talent Management, Marketing, Permanent Placement, Onboarding, Staffing Services, Benefits Negotiation, Coaching, Resume Writing, Screening Resumes, Call Centers, Negotiation, Team Building, Taleo, HRIS, Hiring, Job Fairs, Screening, Recruitment Advertising, New Hire Orientations, Employer Branding
Education
American InterContinental University
Bachelor's Degree, BBA/Human Resources Management
Clark Atlanta University
Marketing/Mass Communications
Bank of America December 2014 - Present
Decision Toolbox June 2014 - Present
AppleOne Employment Services April 2005 - May 2014
AVIS May 2002 - February 2004
Sitel December 2000 - May 2002
Skills
Professional Staffing, New Business Development, Training & Development, Career Counseling, Employee Training, Temporary Placement, Applicant Tracking..., Recruiting, Business Development, Training, Interviews, Performance Management, Leadership, Human Resources, Sales Operations, Management, Sales, Contract Recruitment, Account Management, Cold Calling, Temporary Staffing, Sourcing, Employee Relations, Technical Recruiting, Time Management, Talent Acquisition, Internet Recruiting, College Recruiting, Executive Search, Team Management, Talent Management, Marketing, Permanent Placement, Onboarding, Staffing Services, Benefits Negotiation, Coaching, Resume Writing, Screening Resumes, Call Centers, Negotiation, Team Building, Taleo, HRIS, Hiring, Job Fairs, Screening, Recruitment Advertising, New Hire Orientations, Employer Branding
Education
American InterContinental University
Bachelor's Degree, BBA/Human Resources Management
Clark Atlanta University
Marketing/Mass Communications
Mark Metcalf Mark Metcalf's Sitel Experience 2002 - 2006
Job BrandBank SVP, Director of Sales & Service Center
Industry Financial Services
Experience
BrandBank June 2011 - Present
Nationwide Insurance February 2008 - June 2011
Nationwide Securities LLC February 2006 - June 2008
Sitel 2002 - 2006
Bank of America 1987 - 1992
Bank of America 1987 - 1992
Skills
Leadership, Strategic Planning, Call Center, Vendor Management, Process Improvement, Program Management, Inbound Marketing, Workforce Management, Insurance, Contact Centers, Sales, Outsourcing, Marketing, Management, Business Development, Call Centers, Business Process..., Executive Management, Customer Experience, Operations Management, Banking, Sales Management, Training, P&L Management, Team Management, Change Management, CRM, Direct Sales, New Business Development, Strategic Partnerships, Customer Service, Customer Satisfaction, Strategy, Customer Retention, Mobile Devices, Account Management, Business Analysis, Cross-functional Team..., Financial Services, Team Leadership, Retail, Forecasting, Analysis, Business Strategy, Performance Management, Relationship Management, Recruiting
Education
College of Charleston 1977 — 1981
BS, Business Administration
BrandBank June 2011 - Present
Nationwide Insurance February 2008 - June 2011
Nationwide Securities LLC February 2006 - June 2008
Sitel 2002 - 2006
Bank of America 1987 - 1992
Bank of America 1987 - 1992
Skills
Leadership, Strategic Planning, Call Center, Vendor Management, Process Improvement, Program Management, Inbound Marketing, Workforce Management, Insurance, Contact Centers, Sales, Outsourcing, Marketing, Management, Business Development, Call Centers, Business Process..., Executive Management, Customer Experience, Operations Management, Banking, Sales Management, Training, P&L Management, Team Management, Change Management, CRM, Direct Sales, New Business Development, Strategic Partnerships, Customer Service, Customer Satisfaction, Strategy, Customer Retention, Mobile Devices, Account Management, Business Analysis, Cross-functional Team..., Financial Services, Team Leadership, Retail, Forecasting, Analysis, Business Strategy, Performance Management, Relationship Management, Recruiting
Education
College of Charleston 1977 — 1981
BS, Business Administration
Dawn Cate Dawn Cate's Sitel Experience 1997 - 1999
Job Insurance Agent at Farm Bureau Financial Services
Industry Insurance
Experience
Farm Bureau Financial Services January 2013 - Present
AAA March 2012 - January 2013
Culligan International September 2008 - January 2012
RSI Medical Staffing 2006 - 2008
SITEL 1997 - 1999
Skills
Accounts Receivable, Accounts Payable, General Ledger, Invoicing, Spreadsheets, PeopleSoft, Outlook, Customer Service, Microsoft Word, Microsoft Office, Data Entry, PowerPoint, Sales, Lotus Notes, Pricing, Payroll, Access, Account Management, Accounting, Adobe Acrobat, Analysis, Applicant Tracking..., Coaching, Customer Satisfaction, Data Analysis, Employee Benefits, Employee Relations, Insurance, Inventory Management, Leadership, Retail, Sales Management, Supervisory Skills, Team Building, Training, Time Management, Teamwork
Education
College of Saint Mary
Papillion La Vista High School
Farm Bureau Financial Services January 2013 - Present
AAA March 2012 - January 2013
Culligan International September 2008 - January 2012
RSI Medical Staffing 2006 - 2008
SITEL 1997 - 1999
Skills
Accounts Receivable, Accounts Payable, General Ledger, Invoicing, Spreadsheets, PeopleSoft, Outlook, Customer Service, Microsoft Word, Microsoft Office, Data Entry, PowerPoint, Sales, Lotus Notes, Pricing, Payroll, Access, Account Management, Accounting, Adobe Acrobat, Analysis, Applicant Tracking..., Coaching, Customer Satisfaction, Data Analysis, Employee Benefits, Employee Relations, Insurance, Inventory Management, Leadership, Retail, Sales Management, Supervisory Skills, Team Building, Training, Time Management, Teamwork
Education
College of Saint Mary
Papillion La Vista High School
Steven Duffel's Sitel Experience 1997 - 1999
Job Manager, Business Support; The Juice Plus+ Company
Industry Health, Wellness and Fitness
Experience
The Juice Plus+ Company 2001 - Present
PlanetRx 1999 - 2001
Sitel 1997 - 1999
Skills
Lifestyle, Call Centers, Leadership, Marketing, Team Leadership, Training, Healthcare, Microsoft Office, Holistic Health, Nutritional Counseling, Microsoft Excel, Personal Development, Public Relations, Nutrition, Public Speaking, Entrepreneurship, Marketing Strategy, Process Improvement, Software Documentation, Social Networking, Fundraising, Team Building
Education
The University of Memphis 1989 — 1992
BA, International Relations
University of London 1989 — 1989
Political Science
Christian Brothers University 1986 — 1988
The Juice Plus+ Company 2001 - Present
PlanetRx 1999 - 2001
Sitel 1997 - 1999
Skills
Lifestyle, Call Centers, Leadership, Marketing, Team Leadership, Training, Healthcare, Microsoft Office, Holistic Health, Nutritional Counseling, Microsoft Excel, Personal Development, Public Relations, Nutrition, Public Speaking, Entrepreneurship, Marketing Strategy, Process Improvement, Software Documentation, Social Networking, Fundraising, Team Building
Education
The University of Memphis 1989 — 1992
BA, International Relations
University of London 1989 — 1989
Political Science
Christian Brothers University 1986 — 1988
Russell Keith Russell Keith's Sitel Experience February 2001 - September 2001
Job Manager, Enterprise Infrastructure and Data Center at AA Credit Union
Industry Financial Services
Experience
American Airlines Federal Credit Union August 2013 - Present
American Airlines Federal Credit Union October 2010 - August 2013
American Airlines Federal Credit Union September 2006 - October 2010
American Airlines Federal Credit Union November 2003 - September 2006
Wells Fargo June 2002 - November 2003
Lenscrafters February 2002 - October 2002
Sitel February 2001 - September 2001
Skills
MySQL DBA, Citrix, HTML, Microsoft Exchange, Data Center, F5 BigIP, VMware Infrastructure, Windows Server, DNS, DHCP, PHP, Linux, JavaScript, CodeIgniter, Credit Unions, Troubleshooting, Vendor Management, Business Analysis, Active Directory, VMware, Unix, Microsoft SQL Server, Disaster Recovery, Software Documentation, Cisco Technologies, System Administration, Virtualization, Windows, Networking, SQL, Interpersonal Skill, Technical Support, Testing, Integration, Cloud Computing, Enterprise Architecture, Hardware, Databases, Security, Servers, Management, Leadership, Customer Service, Enterprise Software
Education
James Madison University - College of Business 2013 — 2015
Master of Business Administration (MBA), Information Security
Capella University 2009 — 2013
Master of Science, Network Architecture
DeVry University 2002 — 2006
Bachelor of Science, Network and Communications Management
Marshall University 2000 — 2001
Integrated Science and Technology
American Airlines Federal Credit Union August 2013 - Present
American Airlines Federal Credit Union October 2010 - August 2013
American Airlines Federal Credit Union September 2006 - October 2010
American Airlines Federal Credit Union November 2003 - September 2006
Wells Fargo June 2002 - November 2003
Lenscrafters February 2002 - October 2002
Sitel February 2001 - September 2001
Skills
MySQL DBA, Citrix, HTML, Microsoft Exchange, Data Center, F5 BigIP, VMware Infrastructure, Windows Server, DNS, DHCP, PHP, Linux, JavaScript, CodeIgniter, Credit Unions, Troubleshooting, Vendor Management, Business Analysis, Active Directory, VMware, Unix, Microsoft SQL Server, Disaster Recovery, Software Documentation, Cisco Technologies, System Administration, Virtualization, Windows, Networking, SQL, Interpersonal Skill, Technical Support, Testing, Integration, Cloud Computing, Enterprise Architecture, Hardware, Databases, Security, Servers, Management, Leadership, Customer Service, Enterprise Software
Education
James Madison University - College of Business 2013 — 2015
Master of Business Administration (MBA), Information Security
Capella University 2009 — 2013
Master of Science, Network Architecture
DeVry University 2002 — 2006
Bachelor of Science, Network and Communications Management
Marshall University 2000 — 2001
Integrated Science and Technology
Alejandro Zepeda Alejandro Zepeda's Sitel Experience February 2007 - September 2008
Job Executive Casino Host at Caesars Entertainment Corporation
Industry Marketing and Advertising
Experience
Caesars Entertainment Corporation March 2014 - Present
Caesars Entertainment Corporation September 2013 - April 2014
Caesars Entertainment Corporation December 2011 - September 2013
Caesars Entertainment Corporation March 2009 - December 2011
Cox Communications September 2008 - March 2009
United Nissan June 2007 - October 2008
Sitel February 2007 - September 2008
Sitel November 2006 - February 2007
Sitel September 2005 - November 2006
Skills
Microsoft Excel, Microsoft Office, Customer Service, Casino, Gaming, Marketing, Casino Gaming, Hospitality, Gaming Industry, Baccarat, Roulette, Blackjack, Craps, VIP, Supervisory Skills, Budgets, Loyalty Programs, Gaming Law, VIP Services, Hotels, Resorts, Customer Satisfaction, Database Marketing, VIP management, Bingo, Player Development, Hospitality Management, Hospitality Industry, Stratton Warren, Email Marketing, Hiring, Training, Marketing Strategy, Advertising, ACSC, Poker
Education
University of Nevada-Las Vegas 2014 — 2016
Bachelor of Architecture (B.Arch.), Architecture
College of Southern Nevada 2010 — 2014
Associate's Degree, Architecture
Caesars Entertainment Corporation March 2014 - Present
Caesars Entertainment Corporation September 2013 - April 2014
Caesars Entertainment Corporation December 2011 - September 2013
Caesars Entertainment Corporation March 2009 - December 2011
Cox Communications September 2008 - March 2009
United Nissan June 2007 - October 2008
Sitel February 2007 - September 2008
Sitel November 2006 - February 2007
Sitel September 2005 - November 2006
Skills
Microsoft Excel, Microsoft Office, Customer Service, Casino, Gaming, Marketing, Casino Gaming, Hospitality, Gaming Industry, Baccarat, Roulette, Blackjack, Craps, VIP, Supervisory Skills, Budgets, Loyalty Programs, Gaming Law, VIP Services, Hotels, Resorts, Customer Satisfaction, Database Marketing, VIP management, Bingo, Player Development, Hospitality Management, Hospitality Industry, Stratton Warren, Email Marketing, Hiring, Training, Marketing Strategy, Advertising, ACSC, Poker
Education
University of Nevada-Las Vegas 2014 — 2016
Bachelor of Architecture (B.Arch.), Architecture
College of Southern Nevada 2010 — 2014
Associate's Degree, Architecture
Judith Cauthan Judith Cauthan's Sitel Experience October 2013 - October 2014
Job Secretary Specialist at Florida Department of Children and Families
Industry Public Safety
Experience
Musings and Ramblings Blog December 2012 - Present
Florida Department of Children and Families October 2014 - Present
Sitel October 2013 - October 2014
Encore RV Parks January 2012 - October 2013
Unemployed August 2010 - January 2012
LifeStream Behavioral Center July 2007 - August 2010
CDC Plus Program August 2005 - August 2010
Cingular Wireless July 2006 - February 2007
Trinity Services Group September 2005 - January 2006
Layed Off January 2005 - September 2005
Skills
Human Resources, Payroll, Administrative..., Customer Service, Data Entry, Activities Director, Typing 65 cwpm, Blogging, Cooking, Coordinating Activities, Access
Education
College of Central Florida 1991 — 1994
Associate of Arts (A.A.), Elementary Education and Teaching, 3.75 GPA
Lecanto High School 1987 — 1991
Musings and Ramblings Blog December 2012 - Present
Florida Department of Children and Families October 2014 - Present
Sitel October 2013 - October 2014
Encore RV Parks January 2012 - October 2013
Unemployed August 2010 - January 2012
LifeStream Behavioral Center July 2007 - August 2010
CDC Plus Program August 2005 - August 2010
Cingular Wireless July 2006 - February 2007
Trinity Services Group September 2005 - January 2006
Layed Off January 2005 - September 2005
Skills
Human Resources, Payroll, Administrative..., Customer Service, Data Entry, Activities Director, Typing 65 cwpm, Blogging, Cooking, Coordinating Activities, Access
Education
College of Central Florida 1991 — 1994
Associate of Arts (A.A.), Elementary Education and Teaching, 3.75 GPA
Lecanto High School 1987 — 1991
Devon Montgomery Devon Montgomery's Sitel Experience December 2001 - September 2002
Job Data Analyst at Ford Motor Company
Industry Information Technology and Services
Experience
Ford Motor Company - Epitec September 2012 - Present
Total Filtration Services - a CLARCOR company April 2008 - August 2012
Total Filtration Services September 2002 - April 2008
Sitel December 2001 - September 2002
EDS February 1991 - October 2001
Skills
Process Improvement, Crystal Reports, Project Management, Vendor Management, ERP, Microsoft SQL Server, Active Directory, System Deployment, Customer Service, IT Management, Microsoft Office, Systems Analysis, Business Analysis, Information Technology, ETL, Software Development, SSRS, Dynamics NAV, Visio
Education
Oakland University 1989 — 1992
Bachelor of Science (B.S.), Marketing
Central Michigan University 1986 — 1989
Ford Motor Company - Epitec September 2012 - Present
Total Filtration Services - a CLARCOR company April 2008 - August 2012
Total Filtration Services September 2002 - April 2008
Sitel December 2001 - September 2002
EDS February 1991 - October 2001
Skills
Process Improvement, Crystal Reports, Project Management, Vendor Management, ERP, Microsoft SQL Server, Active Directory, System Deployment, Customer Service, IT Management, Microsoft Office, Systems Analysis, Business Analysis, Information Technology, ETL, Software Development, SSRS, Dynamics NAV, Visio
Education
Oakland University 1989 — 1992
Bachelor of Science (B.S.), Marketing
Central Michigan University 1986 — 1989
Alice Cruikshank Alice Cruikshank's Sitel Experience July 2003 - June 2004
Job Group Counselor
Industry Mental Health Care
Experience
Northwest Behavioral Healthcare May 2012 - Present
Clackamas County October 2011 - April 2012
Self Employed August 2008 - May 2011
Paychex April 2005 - January 2009
Career Education Corporation: AIU-Online June 2004 - April 2005
Sitel July 2003 - June 2004
Fred Meyer August 1999 - December 2001
Yamhill Community Action Partnership September 1998 - April 1999
Skills
Grant Writing, Casework, Professional Mentoring, Press Releases, Microsoft Office, Multi-line Phone, Payroll, Office Equipment, Adolescents, Adult Basic Education, Juvenile Delinquency, Public Speaking, Customer Service, Conflict Resolution, Employee Training, Behavioral Health, Interviews, Sales, Adult Education, Mental Health, Training, Coaching, Social Services, Nonprofits
Education
George Fox University 2007 — 2011
Bachelor of Arts (BA), Social and Behavioral Studies
Clackamas Community College 2009 — 2010
Personal Enrichment, Criminal Justice and Corrections
Mt. Hood Community College 1996 — 1998
Associate of Arts (AA), AAOT/Sociology
Northwest Behavioral Healthcare May 2012 - Present
Clackamas County October 2011 - April 2012
Self Employed August 2008 - May 2011
Paychex April 2005 - January 2009
Career Education Corporation: AIU-Online June 2004 - April 2005
Sitel July 2003 - June 2004
Fred Meyer August 1999 - December 2001
Yamhill Community Action Partnership September 1998 - April 1999
Skills
Grant Writing, Casework, Professional Mentoring, Press Releases, Microsoft Office, Multi-line Phone, Payroll, Office Equipment, Adolescents, Adult Basic Education, Juvenile Delinquency, Public Speaking, Customer Service, Conflict Resolution, Employee Training, Behavioral Health, Interviews, Sales, Adult Education, Mental Health, Training, Coaching, Social Services, Nonprofits
Education
George Fox University 2007 — 2011
Bachelor of Arts (BA), Social and Behavioral Studies
Clackamas Community College 2009 — 2010
Personal Enrichment, Criminal Justice and Corrections
Mt. Hood Community College 1996 — 1998
Associate of Arts (AA), AAOT/Sociology
Evan Higginbotham's Sitel Experience December 2012 - Present
Job Insurance Service Representative at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel December 2012 - Present
Skills
Customer Experience, Customer Satisfaction, Customer Service, Customer Retention, Call Centers
Education
Carson-Newman College
Sitel December 2012 - Present
Skills
Customer Experience, Customer Satisfaction, Customer Service, Customer Retention, Call Centers
Education
Carson-Newman College
Tasneem (Tas) Saleem Tasneem (Tas) Saleem's Sitel Experience 2004 - 2005
Job Prototyping with angular and ionic
Industry Information Technology and Services
Experience
Smith February 2012 - Present
Quest Software July 2011 - February 2012
Cactus Commerce December 2009 - July 2011
Cactus Commerce July 2007 - December 2009
Real Decoy October 2006 - July 2007
Bell Canada May 2006 - October 2006
Sitel 2004 - 2005
Skills
C#, TFS, WCF, ASP.NET, Microsoft SQL Server, SharePoint, Web Services, .NET, jQuery, Databases, Visual Studio, XSLT, Silverlight, Web Development, Web Commerce, SOA, IIS, Integration, Design Patterns, Software Engineering, Software Documentation, XSL, MVC, LINQ, OOP, Object Oriented Design, ASP, ReSharper, Telerik, Microsoft Office..., Cloud Computing, Enterprise Library, Technical Training, T-SQL, ADO.NET, WCF Services, End User Training, ASP.NET MVC, WPF, Windows Azure, Commerce Server, Documentation, Sitecore, Payment Gateways, SharePoint Search, Commerce Server 10, Search Analysis, E-commerce SEO, Solr, Cassandra
Education
University of Ottawa / Université d'Ottawa 2007 — 2009
ITPM, Project Management
Carleton University 2001 — 2007
B.Sc, Math, Computer Science
Smith February 2012 - Present
Quest Software July 2011 - February 2012
Cactus Commerce December 2009 - July 2011
Cactus Commerce July 2007 - December 2009
Real Decoy October 2006 - July 2007
Bell Canada May 2006 - October 2006
Sitel 2004 - 2005
Skills
C#, TFS, WCF, ASP.NET, Microsoft SQL Server, SharePoint, Web Services, .NET, jQuery, Databases, Visual Studio, XSLT, Silverlight, Web Development, Web Commerce, SOA, IIS, Integration, Design Patterns, Software Engineering, Software Documentation, XSL, MVC, LINQ, OOP, Object Oriented Design, ASP, ReSharper, Telerik, Microsoft Office..., Cloud Computing, Enterprise Library, Technical Training, T-SQL, ADO.NET, WCF Services, End User Training, ASP.NET MVC, WPF, Windows Azure, Commerce Server, Documentation, Sitecore, Payment Gateways, SharePoint Search, Commerce Server 10, Search Analysis, E-commerce SEO, Solr, Cassandra
Education
University of Ottawa / Université d'Ottawa 2007 — 2009
ITPM, Project Management
Carleton University 2001 — 2007
B.Sc, Math, Computer Science
Christopher Piazza Christopher Piazza's Sitel Experience June 2007 - May 2009
Job Quality Auditor I at Human Arc
Industry Hospital & Health Care
Experience
Human Arc February 2012 - Present
Sitel June 2007 - May 2009
Skills
International Relations, Quality Auditing, Customer Service, Training, Medicaid, Medicare, Process Improvement, Public Speaking, Healthcare, HIPAA, Data Entry, PowerPoint, Health Insurance, Managed Care, Outlook, Access, Healthcare Information..., Microsoft Excel, Social Media, Insurance, Medical Terminology, Hospitals, Microsoft Word, Team Building, Social Security..., Business Analysis
Education
Georgia Southern University 2015 — 2017
Master of Arts (MA), Social Sciences
Cleveland State University 2012 — 2015
Master of Arts (M.A.), Global Interactions, 3.92
Capital University 2001 — 2005
Bachelor of Arts (B.A.), Communication, General, 3.36
Human Arc February 2012 - Present
Sitel June 2007 - May 2009
Skills
International Relations, Quality Auditing, Customer Service, Training, Medicaid, Medicare, Process Improvement, Public Speaking, Healthcare, HIPAA, Data Entry, PowerPoint, Health Insurance, Managed Care, Outlook, Access, Healthcare Information..., Microsoft Excel, Social Media, Insurance, Medical Terminology, Hospitals, Microsoft Word, Team Building, Social Security..., Business Analysis
Education
Georgia Southern University 2015 — 2017
Master of Arts (MA), Social Sciences
Cleveland State University 2012 — 2015
Master of Arts (M.A.), Global Interactions, 3.92
Capital University 2001 — 2005
Bachelor of Arts (B.A.), Communication, General, 3.36
Dale Weyer Dale Weyer's Sitel Experience November 1994 - August 2000
Job Contact Center & Customer Service Leadership / Client Relationship Management / Account Management Professional
Industry Consumer Services
Experience
Prime Therapeutics July 2007 - Present
Hayneedle (Previously Net Shops) November 2005 - November 2006
Timberline Total Solutions March 2004 - November 2005
Nexterna Incorporated March 2002 - March 2004
Aegis Communications Group September 2000 - March 2002
Sitel November 1994 - August 2000
Skills
Team Leadership, Cross-functional Team..., Account Management, Supervisory Experience, Site Supervision, Budget Management, Outstanding Customer..., Quality Assurance, Quality Management, Innovative Problem..., Staff Supervision, Staff Management, Critical Thinking, Strategic Planning, Contact Centre
Education
Cloud County Community College
No Degree earned. I plan on going back within the next year to earn my degree., Business & Accounting
Prime Therapeutics July 2007 - Present
Hayneedle (Previously Net Shops) November 2005 - November 2006
Timberline Total Solutions March 2004 - November 2005
Nexterna Incorporated March 2002 - March 2004
Aegis Communications Group September 2000 - March 2002
Sitel November 1994 - August 2000
Skills
Team Leadership, Cross-functional Team..., Account Management, Supervisory Experience, Site Supervision, Budget Management, Outstanding Customer..., Quality Assurance, Quality Management, Innovative Problem..., Staff Supervision, Staff Management, Critical Thinking, Strategic Planning, Contact Centre
Education
Cloud County Community College
No Degree earned. I plan on going back within the next year to earn my degree., Business & Accounting
Christina Szucs Christina Szucs's Sitel Experience January 2005 - October 2005
Job BUSINESS SYSTEMS CONSULTANT
Industry Financial Services
Experience
Wells Fargo Bank July 2010 - December 2013
Wells Fargo July 2008 - July 2010
Wells Fargo March 2006 - July 2008
Sitel January 2005 - October 2005
Wells Fargo February 2004 - December 2004
Bank of America September 2000 - February 2004
Skills
Internal Audit, Process Improvement, Customer Service, Strategic Planning, Relating to Clients, Team Leadership, Training, Internet Banking, Branch Banking, Financial Management...
Education
Diablo Valley College 2000 — 2009
California State University-Sacramento 2003 — 2004
Psychology
Wells Fargo Bank July 2010 - December 2013
Wells Fargo July 2008 - July 2010
Wells Fargo March 2006 - July 2008
Sitel January 2005 - October 2005
Wells Fargo February 2004 - December 2004
Bank of America September 2000 - February 2004
Skills
Internal Audit, Process Improvement, Customer Service, Strategic Planning, Relating to Clients, Team Leadership, Training, Internet Banking, Branch Banking, Financial Management...
Education
Diablo Valley College 2000 — 2009
California State University-Sacramento 2003 — 2004
Psychology
Angela Da Costa Angela Da Costa's Sitel Experience July 2007 - August 2007
Job Experienced College Professor, Information Technology professional, Web Designer, film worker and creative designer.
Industry Information Technology and Services
Experience
University of the Potomac May 2014 - Present
Wearable Art & Jewelry by Angela February 2008 - Present
Living Life...Boomer Style Magazine March 2008 - Present
Westwood College January 2013 - December 2013
Westwood College January 2011 - December 2012
Year Up March 2009 - December 2009
SiTEL July 2007 - August 2007
Keller Graduate School of Management 2006 - 2007
Chatham University 1999 - 2000
Skills
Film Production, Editing, Film, Public Speaking, Networking, Creative Direction, Research, Entertainment, Event Management, Microsoft Office, Music, Databases, Software, Training, Art, Graphic Design, Copywriting, Photography, Hardware, Troubleshooting, Windows, Customer Service, Higher Education, Teaching, Event Planning, Social Networking, Mac, Adobe Creative Suite, Blogging, Web Design, Social Media, Photoshop, WordPress, Facebook, Illustrator, OS X, Dreamweaver, Creative Writing, Video Editing, Newsletters, Digital Photography, Social Media Marketing, Public Relations, InDesign, Content Management, Copy Editing, Press Releases, Computer Forensics
Education
Keller Graduate School of Management 2004 — 2007
Masters, Information Systems Management
Chatham University 1999 — 2000
BA, Management Information Sciences
University of the Potomac May 2014 - Present
Wearable Art & Jewelry by Angela February 2008 - Present
Living Life...Boomer Style Magazine March 2008 - Present
Westwood College January 2013 - December 2013
Westwood College January 2011 - December 2012
Year Up March 2009 - December 2009
SiTEL July 2007 - August 2007
Keller Graduate School of Management 2006 - 2007
Chatham University 1999 - 2000
Skills
Film Production, Editing, Film, Public Speaking, Networking, Creative Direction, Research, Entertainment, Event Management, Microsoft Office, Music, Databases, Software, Training, Art, Graphic Design, Copywriting, Photography, Hardware, Troubleshooting, Windows, Customer Service, Higher Education, Teaching, Event Planning, Social Networking, Mac, Adobe Creative Suite, Blogging, Web Design, Social Media, Photoshop, WordPress, Facebook, Illustrator, OS X, Dreamweaver, Creative Writing, Video Editing, Newsletters, Digital Photography, Social Media Marketing, Public Relations, InDesign, Content Management, Copy Editing, Press Releases, Computer Forensics
Education
Keller Graduate School of Management 2004 — 2007
Masters, Information Systems Management
Chatham University 1999 — 2000
BA, Management Information Sciences
Ben Grim's Sitel Experience January 2013 - May 2013
Job Technical Recruiter at Panzer Solutions LLC
Industry Staffing and Recruiting
Experience
Panzer Solutions LLC June 2013 - Present
Sitel January 2013 - May 2013
Skills
Sourcing, Contract Recruitment, Technical Recruiting, Recruiting, Internet Recruiting, College Recruiting, Interviews, Temporary Placement, Staff Augmentation, Benefits Negotiation, Consulting, Vendor Management, Third Party Vendor..., Human Resources, Screening, Hiring, Direct Placement
Education
Chicago State University 2009 — 2012
Bachelor’s Degree
Panzer Solutions LLC June 2013 - Present
Sitel January 2013 - May 2013
Skills
Sourcing, Contract Recruitment, Technical Recruiting, Recruiting, Internet Recruiting, College Recruiting, Interviews, Temporary Placement, Staff Augmentation, Benefits Negotiation, Consulting, Vendor Management, Third Party Vendor..., Human Resources, Screening, Hiring, Direct Placement
Education
Chicago State University 2009 — 2012
Bachelor’s Degree
Nick Wheaton Nick Wheaton's Sitel Experience June 2006 - June 2008
Job Electronics Engineering Technologist
Industry Electrical/Electronic Manufacturing
Experience
PCL Construction May 2013 - August 2014
Rogers 2008 - 2012
Sitel June 2006 - June 2008
Skills
Troubleshooting, Windows, Microsoft Excel, Technical Support, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Social Media, Teamwork, English, Computer Repair, Team Management, Research, C++, Soldering, Report Writing, Pipeline Construction, Software Documentation, Wireless, Telecommunications, Customer Experience
Education
Centennial College 2012 — 2015
Advanced Diploma in Electronics Engineering Technology, Electronics Engineering
PCL Construction May 2013 - August 2014
Rogers 2008 - 2012
Sitel June 2006 - June 2008
Skills
Troubleshooting, Windows, Microsoft Excel, Technical Support, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Social Media, Teamwork, English, Computer Repair, Team Management, Research, C++, Soldering, Report Writing, Pipeline Construction, Software Documentation, Wireless, Telecommunications, Customer Experience
Education
Centennial College 2012 — 2015
Advanced Diploma in Electronics Engineering Technology, Electronics Engineering
Amy Westra's Sitel Experience January 1997 - July 1998
Job Experienced ITIL Configuration Management Specialist
Industry Insurance
Experience
American Family Insurance March 2010 - Present
American Family Insurance September 2007 - March 2010
American Family Insurance January 2007 - September 2007
American Family Insurance March 2003 - January 2007
American Family Insurance October 2000 - March 2003
American Family Insurance September 2000 - October 2000
American Family Insurance September 1999 - September 2000
American Family Insurance August 1999 - September 1999
Tek Systems June 1998 - August 1999
Sitel January 1997 - July 1998
Skills
ITIL, Help Desk Support, Technical Support, Configuration Management, ITIL Certified, IT Service Management, Software Installation, Disaster Recovery, Business Analysis, SharePoint, Troubleshooting, Process Improvement, IT Management, Software Documentation, Testing, Incident Management, Project Management, Change Management, Windows, Enterprise Architecture, Windows 7, XP, ITIL v3 Foundations..., Mainframe, Business Intelligence, IT Strategy, Service Desk, Service Management, Call Center, ServiceNow, ServiceWatch
Education
Madison Area Technical College 2000 — 2005
Associates, Liberal Arts
Carroll University 1995 — 1998
Computer Science
Lakeside Lutheran 1991 — 1995
American Family Insurance March 2010 - Present
American Family Insurance September 2007 - March 2010
American Family Insurance January 2007 - September 2007
American Family Insurance March 2003 - January 2007
American Family Insurance October 2000 - March 2003
American Family Insurance September 2000 - October 2000
American Family Insurance September 1999 - September 2000
American Family Insurance August 1999 - September 1999
Tek Systems June 1998 - August 1999
Sitel January 1997 - July 1998
Skills
ITIL, Help Desk Support, Technical Support, Configuration Management, ITIL Certified, IT Service Management, Software Installation, Disaster Recovery, Business Analysis, SharePoint, Troubleshooting, Process Improvement, IT Management, Software Documentation, Testing, Incident Management, Project Management, Change Management, Windows, Enterprise Architecture, Windows 7, XP, ITIL v3 Foundations..., Mainframe, Business Intelligence, IT Strategy, Service Desk, Service Management, Call Center, ServiceNow, ServiceWatch
Education
Madison Area Technical College 2000 — 2005
Associates, Liberal Arts
Carroll University 1995 — 1998
Computer Science
Lakeside Lutheran 1991 — 1995
Florencio Jopio's Sitel Experience July 1999 - February 2000
Job UCCE Engineer at State Farm
Industry Information Technology and Services
Experience
State Farm January 2012 - December 2014
Alltel Wireless September 2008 - October 2011
eLoyalty March 2005 - September 2008
JP Morgan Chase January 2003 - April 2005
United Health Group 2002 - 2003
MCI November 2001 - January 2002
Applied Materials January 2001 - August 2001
IBM Tivoli Software June 2000 - January 2001
Sitel July 1999 - February 2000
First USA February 1996 - July 1999
Skills
CTI, Call Centers, Cisco Call Manager, Cisco Technologies, IVR, Workforce Management, Contact Centers, Telephony, Call Routing, Routers, ACD
Education
City University of New York
University of Houston
State Farm January 2012 - December 2014
Alltel Wireless September 2008 - October 2011
eLoyalty March 2005 - September 2008
JP Morgan Chase January 2003 - April 2005
United Health Group 2002 - 2003
MCI November 2001 - January 2002
Applied Materials January 2001 - August 2001
IBM Tivoli Software June 2000 - January 2001
Sitel July 1999 - February 2000
First USA February 1996 - July 1999
Skills
CTI, Call Centers, Cisco Call Manager, Cisco Technologies, IVR, Workforce Management, Contact Centers, Telephony, Call Routing, Routers, ACD
Education
City University of New York
University of Houston
Laurie Fletcher's Sitel Experience October 2003 - June 2006
Job Operations Supervisor at The Shopping Channel
Industry Nonprofit Organization Management
Experience
The Shopping Channel February 2014 - Present
The Robbie January 2009 - December 2014
Arvato Digital Services Inc February 2008 - July 2008
XM Satellite Radio July 2006 - July 2008
Sitel October 2003 - June 2006
Accu-tel Call Centre October 1997 - March 2003
Skills
Vendor Management, Program Management, Business Process, Customer Service, Customer Retention, Leadership, Strategic Planning, Management, Sales, Start-ups, Call Centers, Outsourcing, Customer Satisfaction, Performance Management, Coaching, Operations Management, Process Improvement, Team Leadership
Education
Centennial College
Certification, Contact Centre Operations
The Shopping Channel February 2014 - Present
The Robbie January 2009 - December 2014
Arvato Digital Services Inc February 2008 - July 2008
XM Satellite Radio July 2006 - July 2008
Sitel October 2003 - June 2006
Accu-tel Call Centre October 1997 - March 2003
Skills
Vendor Management, Program Management, Business Process, Customer Service, Customer Retention, Leadership, Strategic Planning, Management, Sales, Start-ups, Call Centers, Outsourcing, Customer Satisfaction, Performance Management, Coaching, Operations Management, Process Improvement, Team Leadership
Education
Centennial College
Certification, Contact Centre Operations
Nicalene Dooley's Sitel Experience March 2006 - March 2007
Job Systems Technician at Peak Vista Community Health Centers
Industry Computer Hardware
Experience
Peak Vista Community Health Centers January 2012 - Present
Halifax June 2007 - February 2012
World Wide Technology 2007 - 2012
Banctec February 2005 - June 2009
SITEL March 2006 - March 2007
Skills
HP, Hardware, Laptops, Computer Hardware, XP, Dell, IBM PC, Sony, Lexmark
Education
The University of New Mexico 1995 — 1998
Bachelor of Science (BS), Computer Science
Central New Mexico Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Peak Vista Community Health Centers January 2012 - Present
Halifax June 2007 - February 2012
World Wide Technology 2007 - 2012
Banctec February 2005 - June 2009
SITEL March 2006 - March 2007
Skills
HP, Hardware, Laptops, Computer Hardware, XP, Dell, IBM PC, Sony, Lexmark
Education
The University of New Mexico 1995 — 1998
Bachelor of Science (BS), Computer Science
Central New Mexico Community College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Lloyd Wright's Sitel Experience 2003 - 2004
Job Sr. Instrumentation Designer at CH2MHill
Industry Design
Experience
CH2M-Hill August 2015 - Present
Amec Foster Wheeler February 2015 - August 2015
Lauren Engineers & Constructors September 2014 - February 2015
Day & Zimmermann April 2013 - August 2013
Jacobs Engineering November 2011 - April 2013
Mitsubishi Power Systems, Lake Mary, FL May 2010 - October 2011
Mustang Engineering November 2007 - March 2009
Sitel 2003 - 2004
Lurgi PSI 1998 - 2000
Walk-Haydel 1996 - 1998
Skills
SmartPlant Industrial..., Bentley Microstation, Autocad, Microstation, Factory, Engineering, Project Engineering, Construction, Electricians, PDS, Instrumentation, Petroleum, PDMS, Refinery, PLC, Inspection, Manufacturing, Microsoft Office, AutoCAD, SmartPlant, Control Systems Design, Engineering Design, Plant Design, Petrochemical, DCS, Commissioning, Troubleshooting, Process Control, P&ID, Piping, Power Plants, Software Documentation, Energy, Smart Plant Review, Power Generation, EPC, Nuclear, Gas, Automation, MicroStation
Education
Clemson University 1979 — 1983
BSET, Engineering Technology
Greenville Technical College 1973 — 1979
AET, Electronics Engineering Technology
Brevard College 1969 — 1971
NA, 2-S
CH2M-Hill August 2015 - Present
Amec Foster Wheeler February 2015 - August 2015
Lauren Engineers & Constructors September 2014 - February 2015
Day & Zimmermann April 2013 - August 2013
Jacobs Engineering November 2011 - April 2013
Mitsubishi Power Systems, Lake Mary, FL May 2010 - October 2011
Mustang Engineering November 2007 - March 2009
Sitel 2003 - 2004
Lurgi PSI 1998 - 2000
Walk-Haydel 1996 - 1998
Skills
SmartPlant Industrial..., Bentley Microstation, Autocad, Microstation, Factory, Engineering, Project Engineering, Construction, Electricians, PDS, Instrumentation, Petroleum, PDMS, Refinery, PLC, Inspection, Manufacturing, Microsoft Office, AutoCAD, SmartPlant, Control Systems Design, Engineering Design, Plant Design, Petrochemical, DCS, Commissioning, Troubleshooting, Process Control, P&ID, Piping, Power Plants, Software Documentation, Energy, Smart Plant Review, Power Generation, EPC, Nuclear, Gas, Automation, MicroStation
Education
Clemson University 1979 — 1983
BSET, Engineering Technology
Greenville Technical College 1973 — 1979
AET, Electronics Engineering Technology
Brevard College 1969 — 1971
NA, 2-S
Jeffrey Stievater's Sitel Experience September 1993 - July 2012
Job Sr Developer at Meritain Health
Industry Information Technology and Services
Experience
Meritain Health July 2012 - Present
Sitel September 1993 - July 2012
Skills
Oracle SQL, SQL Server, Microsoft Office, Data Warehousing, Relational Databases, Microsoft SQL Server, SQL, XML, Oracle, Visio, Databases, Visual Basic, C#, Unix, SDLC, T-SQL, Crystal Reports, Software Development, .NET, IIS, Visual Studio, ASP.NET, Database Design, SSRS
Education
Canisius College 1989 — 1992
BS, Computer Science
Meritain Health July 2012 - Present
Sitel September 1993 - July 2012
Skills
Oracle SQL, SQL Server, Microsoft Office, Data Warehousing, Relational Databases, Microsoft SQL Server, SQL, XML, Oracle, Visio, Databases, Visual Basic, C#, Unix, SDLC, T-SQL, Crystal Reports, Software Development, .NET, IIS, Visual Studio, ASP.NET, Database Design, SSRS
Education
Canisius College 1989 — 1992
BS, Computer Science
Veronica Hampton-Long's Sitel Experience September 2003 - June 2007
Job Experienced accounts receivable, cash applications and invoicing specialist.
Industry Accounting
Experience
Mars Petcare November 2008 - March 2012
TS3 June 2007 - September 2008
Sitel September 2003 - June 2007
Seanet January 1999 - June 2003
Education
Central Washington University 1991 — 1995
BA, Sociology, Family Studies
Mars Petcare November 2008 - March 2012
TS3 June 2007 - September 2008
Sitel September 2003 - June 2007
Seanet January 1999 - June 2003
Education
Central Washington University 1991 — 1995
BA, Sociology, Family Studies
Joseph Caughman's Sitel Experience August 2003 - August 2005
Job Dialer Manager at GreenSky Credit
Industry Information Services
Experience
GreenSky Credit March 2014 - Present
Avon September 2013 - Present
Convergys April 2013 - March 2014
Community Loans of America October 2012 - April 2013
The Daniel Group September 2011 - October 2012
Axiom Staffing Group January 2011 - May 2011
Axiom Staffing Group 2010 - 2011
CompuCredit November 2005 - April 2010
Sitel August 2003 - August 2005
Knology January 2002 - February 2003
Skills
Process Improvement, Call Center, Access, Vendor Management, Software Documentation, Management, Call Centers, Teamwork, Business Intelligence, Security, Human Resources, Disaster Recovery, Analytics, Troubleshooting, Microsoft Excel, Business Objects, Accounting, Windows, Databases, Customer Satisfaction, PowerPoint, Team Leadership, Quality Assurance, Operations Management, Customer Service, Program Management, CRM, Leadership, SQL, Requirements Analysis, Outlook, Crystal Reports, Analysis, Training, Microsoft Word, System Administration, Networking, Project Management, Coaching, SharePoint, Change Management, Business Process..., Microsoft SQL Server, Business Analysis, SDLC, Integration, Strategy, Requirements Gathering, Time Management, Risk Management
Education
Georgia Perimeter College 2008 — 2009
Computer Science
Westwood College - Denver North 2005 — 2006
Computer Network Engineering
College of Charleston 1986 — 1990
Business Administration w/ concentration in international marketing
First Baptist Church School 1982 — 1986
College Prep
GreenSky Credit March 2014 - Present
Avon September 2013 - Present
Convergys April 2013 - March 2014
Community Loans of America October 2012 - April 2013
The Daniel Group September 2011 - October 2012
Axiom Staffing Group January 2011 - May 2011
Axiom Staffing Group 2010 - 2011
CompuCredit November 2005 - April 2010
Sitel August 2003 - August 2005
Knology January 2002 - February 2003
Skills
Process Improvement, Call Center, Access, Vendor Management, Software Documentation, Management, Call Centers, Teamwork, Business Intelligence, Security, Human Resources, Disaster Recovery, Analytics, Troubleshooting, Microsoft Excel, Business Objects, Accounting, Windows, Databases, Customer Satisfaction, PowerPoint, Team Leadership, Quality Assurance, Operations Management, Customer Service, Program Management, CRM, Leadership, SQL, Requirements Analysis, Outlook, Crystal Reports, Analysis, Training, Microsoft Word, System Administration, Networking, Project Management, Coaching, SharePoint, Change Management, Business Process..., Microsoft SQL Server, Business Analysis, SDLC, Integration, Strategy, Requirements Gathering, Time Management, Risk Management
Education
Georgia Perimeter College 2008 — 2009
Computer Science
Westwood College - Denver North 2005 — 2006
Computer Network Engineering
College of Charleston 1986 — 1990
Business Administration w/ concentration in international marketing
First Baptist Church School 1982 — 1986
College Prep
Mary Hoerr's Sitel Experience August 1997 - November 1998
Job IT Project Manager at Autumn Consulting
Industry Information Technology and Services
Experience
Autumn Consulting July 2012 - December 2012
TEKsystems June 2011 - November 2011
Lacuna Expanse Corp November 2010 - March 2011
My iMedia Solutions March 2010 - January 2011
NevaCamp 2009 Future Web April 2010 - May 2010
Flad Architects November 2007 - August 2008
Energy Center of Wisconsin 1998 - 2007
Sitel August 1997 - November 1998
Innovision Corporation July 1992 - June 1993
Raynet January 1992 - December 1992
Skills
X12 version 5010, NCPDP version D.0, HTML, MySQL, PHP, Access, Web Applications, CSS, SQL, Excel, Microsoft Office, Web Development, XML, Linux, Apache, Programming, Customer Relations, XHTML, Windows, Perl, Word, Writing, Problem Solving, Customer Service, Analysis, Wordpress, Social Media, SQL Server, Research, Administration, Business Analysis, CMS, Documentation, Databases, German, Russian, TDD, Microformats, Microsoft SQL Server, Subversion, Project Management, User Interface, WordPress, Program Management, Software Documentation, Drupal
Education
Cogswell Polytechnical College 1991 — 1992
audit, Music Technology
University of Houston-Clear Lake 1981 — 1984
none, Electro-optics
University of Iowa 1976 — 1980
BA, Physics, Russian
American Field Service 1975 — 1976
Des Moines Area Community College 1974 — 1974
None, General Psychology, 4
Autumn Consulting July 2012 - December 2012
TEKsystems June 2011 - November 2011
Lacuna Expanse Corp November 2010 - March 2011
My iMedia Solutions March 2010 - January 2011
NevaCamp 2009 Future Web April 2010 - May 2010
Flad Architects November 2007 - August 2008
Energy Center of Wisconsin 1998 - 2007
Sitel August 1997 - November 1998
Innovision Corporation July 1992 - June 1993
Raynet January 1992 - December 1992
Skills
X12 version 5010, NCPDP version D.0, HTML, MySQL, PHP, Access, Web Applications, CSS, SQL, Excel, Microsoft Office, Web Development, XML, Linux, Apache, Programming, Customer Relations, XHTML, Windows, Perl, Word, Writing, Problem Solving, Customer Service, Analysis, Wordpress, Social Media, SQL Server, Research, Administration, Business Analysis, CMS, Documentation, Databases, German, Russian, TDD, Microformats, Microsoft SQL Server, Subversion, Project Management, User Interface, WordPress, Program Management, Software Documentation, Drupal
Education
Cogswell Polytechnical College 1991 — 1992
audit, Music Technology
University of Houston-Clear Lake 1981 — 1984
none, Electro-optics
University of Iowa 1976 — 1980
BA, Physics, Russian
American Field Service 1975 — 1976
Des Moines Area Community College 1974 — 1974
None, General Psychology, 4
Afzal Nakhuda's Sitel Experience 2000 - 2008
Job Business Analyst II, Loyalty & Retention at TELUS
Industry Telecommunications
Experience
TELUS June 2011 - Present
TELUS July 2008 - September 2012
ClientLogic 2000 - 2008
Sitel 2000 - 2008
Skills
Business Analysis, Call Center, Customer Experience, Management, Team Leadership, Telecommunications, Vendor Management, Wireless, Avaya, Call Centers, Contact Centers, Troubleshooting, Service Delivery, Workforce Management, Customer Satisfaction, VoIP
Education
Ryerson University 2000 — 2004
ITM, Telecommunication
Centennial College 1997 — 2000
Computer Programmer Analyst, Computer Programming
TELUS June 2011 - Present
TELUS July 2008 - September 2012
ClientLogic 2000 - 2008
Sitel 2000 - 2008
Skills
Business Analysis, Call Center, Customer Experience, Management, Team Leadership, Telecommunications, Vendor Management, Wireless, Avaya, Call Centers, Contact Centers, Troubleshooting, Service Delivery, Workforce Management, Customer Satisfaction, VoIP
Education
Ryerson University 2000 — 2004
ITM, Telecommunication
Centennial College 1997 — 2000
Computer Programmer Analyst, Computer Programming
Rex Paqueo's Sitel Experience June 2006 - March 2007
Job Information System Inspector IV at Tulalip Tribal Gaming Agency
Industry Gambling & Casinos
Experience
Tulalip Tribal Gaming Agency March 2007 - Present
Sitel June 2006 - March 2007
Affiliated Computer Services September 2005 - June 2006
Stream International February 1998 - July 2002
Education
Edmonds Community College 2009 — 2010
Certificate, Digital Computer Forensics
Florida Institute of Technology 2007 — 2010
Master of Science, Computer Information System
Everett Community College 2007 — 2008
CEU, Computer Technology
Northwest Indian College 2007 — 2008
CEU, Information Technology
Excelsior College 2001 — 2006
Bachelors of Science, Computer Information System
Southwest Tennessee Community College 1998 — 1999
CEU, Computer Engineering Technology
City University of New York City College 1995 — 1997
Bachelors of Science, Electrical Engineering
Plaza College 1993 — 1995
Associate, Accounting Information System
Xavier University (PH) 1991 — 1993
Bachelors of Science, Electrical Engineering
Mindanao Polytechnic State College 1989 — 1991
Bachelors of Science, Electronics & Communications Engineering
Tulalip Tribal Gaming Agency March 2007 - Present
Sitel June 2006 - March 2007
Affiliated Computer Services September 2005 - June 2006
Stream International February 1998 - July 2002
Education
Edmonds Community College 2009 — 2010
Certificate, Digital Computer Forensics
Florida Institute of Technology 2007 — 2010
Master of Science, Computer Information System
Everett Community College 2007 — 2008
CEU, Computer Technology
Northwest Indian College 2007 — 2008
CEU, Information Technology
Excelsior College 2001 — 2006
Bachelors of Science, Computer Information System
Southwest Tennessee Community College 1998 — 1999
CEU, Computer Engineering Technology
City University of New York City College 1995 — 1997
Bachelors of Science, Electrical Engineering
Plaza College 1993 — 1995
Associate, Accounting Information System
Xavier University (PH) 1991 — 1993
Bachelors of Science, Electrical Engineering
Mindanao Polytechnic State College 1989 — 1991
Bachelors of Science, Electronics & Communications Engineering
Mary Jo (Heffron) Moeller's Sitel Experience December 2012 - January 2015
Job Jewelry Maker
Industry Arts and Crafts
Experience
Sitel December 2012 - January 2015
ARAMARK Refreshment Services April 2012 - October 2012
Excel Staffing February 2010 - March 2012
Family Service: Prevention, Education & Counselng NFP February 2010 - March 2010
Tri-County Uniforms, Inc May 2007 - January 2010
Arcadia Products, Inc September 2006 - March 2007
Bartlett Tree Experts December 2002 - June 2005
InfoTrack Services, Inc January 2001 - January 2002
Kemper Insurance Agencies April 2001 - October 2001
Terabridge Technologies Corporation January 1998 - January 2000
Skills
Community Outreach, Customer Service, Event Planning, Public Speaking, Microsoft Office, Marketing, Microsoft Word, Sales, Outlook, Healthcare, Non-profits, Editing, Advertising, Retail, Microsoft Excel, Coaching, Nonprofits, Leadership, PowerPoint, Social Media, Data Entry, Office Management, Team Building
Education
College of Lake County 2010 — 2011
Pursuing BA Degree, Business Management
Grant Community High School 1972 — 1976
Graduated
St. Bede Grade School 1964 — 1972
Sitel December 2012 - January 2015
ARAMARK Refreshment Services April 2012 - October 2012
Excel Staffing February 2010 - March 2012
Family Service: Prevention, Education & Counselng NFP February 2010 - March 2010
Tri-County Uniforms, Inc May 2007 - January 2010
Arcadia Products, Inc September 2006 - March 2007
Bartlett Tree Experts December 2002 - June 2005
InfoTrack Services, Inc January 2001 - January 2002
Kemper Insurance Agencies April 2001 - October 2001
Terabridge Technologies Corporation January 1998 - January 2000
Skills
Community Outreach, Customer Service, Event Planning, Public Speaking, Microsoft Office, Marketing, Microsoft Word, Sales, Outlook, Healthcare, Non-profits, Editing, Advertising, Retail, Microsoft Excel, Coaching, Nonprofits, Leadership, PowerPoint, Social Media, Data Entry, Office Management, Team Building
Education
College of Lake County 2010 — 2011
Pursuing BA Degree, Business Management
Grant Community High School 1972 — 1976
Graduated
St. Bede Grade School 1964 — 1972
Colette LeFever's Sitel Experience May 2003 - December 2005
Job Special Services Manager/Business at HewlettPackard
Industry Automotive
Experience
First Student July 2014 - Present
Hewlett-Packard January 2006 - Present
SQL January 2006 - Present
HP/EDS January 2006 - October 2012
Sitel May 2003 - December 2005
Sitel February 2000 - December 2005
Sitel February 2000 - May 2003
Sitel May 2000 - September 2002
Skills
Program Management, Customer Service, Human Resources, Marketing
Education
Central Oregon Community College
Mount Hood Community College
Portland Community College
First Student July 2014 - Present
Hewlett-Packard January 2006 - Present
SQL January 2006 - Present
HP/EDS January 2006 - October 2012
Sitel May 2003 - December 2005
Sitel February 2000 - December 2005
Sitel February 2000 - May 2003
Sitel May 2000 - September 2002
Skills
Program Management, Customer Service, Human Resources, Marketing
Education
Central Oregon Community College
Mount Hood Community College
Portland Community College
Daniel Schwager's Sitel Experience August 2012 - October 2013
Job Public Relations and Communications Professional
Industry Public Relations and Communications
Experience
Sitel August 2012 - October 2013
Sitel June 2011 - August 2012
New Mexico Mustang Hockey September 2011 - April 2012
Skills
Social Media, Microsoft Office, Public Relations, Marketing, Customer Service, Public Speaking, Research, Marketing Communications, Event Planning, Event Management
Education
Chadron State College 2010 — 2012
Master of Science (M.S.), Organizational Management
Chadron State College 2006 — 2010
Bachelor of Arts (B.A.), Communication Arts: Public Relations Option
Sitel August 2012 - October 2013
Sitel June 2011 - August 2012
New Mexico Mustang Hockey September 2011 - April 2012
Skills
Social Media, Microsoft Office, Public Relations, Marketing, Customer Service, Public Speaking, Research, Marketing Communications, Event Planning, Event Management
Education
Chadron State College 2010 — 2012
Master of Science (M.S.), Organizational Management
Chadron State College 2006 — 2010
Bachelor of Arts (B.A.), Communication Arts: Public Relations Option
Udit Bhide's Sitel Experience December 2004 - February 2005
Job at
Industry Information Technology and Services
Experience
JSI Telecom April 2014 - Present
JSI Telecom November 2012 - April 2014
Non Linear Creations (NLC) June 2007 - November 2012
Independent Planning Group March 2005 - June 2007
Sitel December 2004 - February 2005
Canadian Revenue Agency June 2004 - August 2004
General Dynamics February 1998 - August 1998
Skills
Java, C#, Shell Scripting, MCollective, DevOps, Puppet, ASP.NET, Maven, Apache Storm, Web Development, Ruby, jQuery, JavaScript, Jenkins, AJAX, Web Services, .NET, NoSQL, SQL, Microsoft SQL Server, PHP, TFS, HTML, LINQ, MySQL, Agile Methodologies, WPF, XML, Enterprise Search, Visual Studio, CSS, Enterprise Content..., OOP, Continuous Integration, Web Applications, Scrum, Git, IIS, ASP.NET MVC, Hadoop, Apache Pig, Lucene, Sitecore
Education
Carleton University 2000 — 2004
Bachelors, Computer Science
Carleton University 2000 — 2004
Bachelor's degree, Computer Science
JSI Telecom April 2014 - Present
JSI Telecom November 2012 - April 2014
Non Linear Creations (NLC) June 2007 - November 2012
Independent Planning Group March 2005 - June 2007
Sitel December 2004 - February 2005
Canadian Revenue Agency June 2004 - August 2004
General Dynamics February 1998 - August 1998
Skills
Java, C#, Shell Scripting, MCollective, DevOps, Puppet, ASP.NET, Maven, Apache Storm, Web Development, Ruby, jQuery, JavaScript, Jenkins, AJAX, Web Services, .NET, NoSQL, SQL, Microsoft SQL Server, PHP, TFS, HTML, LINQ, MySQL, Agile Methodologies, WPF, XML, Enterprise Search, Visual Studio, CSS, Enterprise Content..., OOP, Continuous Integration, Web Applications, Scrum, Git, IIS, ASP.NET MVC, Hadoop, Apache Pig, Lucene, Sitecore
Education
Carleton University 2000 — 2004
Bachelors, Computer Science
Carleton University 2000 — 2004
Bachelor's degree, Computer Science
Odis Alston's Sitel Experience Sales RepresentativeTri-State Events
Job Sales Representative at TriState Events (Smart Circle Brands)
Industry Consumer Services
Experience
Sitel Sales RepresentativeTri-State Events
ServiceMaster May 2010 - October 2010
SITEL (Client Logic) November 2008 - June 2009
Education
Christian Brothers University 1975 — 1980
Pre-Medicine
Sitel Sales RepresentativeTri-State Events
ServiceMaster May 2010 - October 2010
SITEL (Client Logic) November 2008 - June 2009
Education
Christian Brothers University 1975 — 1980
Pre-Medicine
Maria Bruno's Sitel Experience October 2014 - Present
Job Talent Acquisition Manager, Work@Home Solutions at Sitel
Industry Consumer Services
Experience
Sitel October 2014 - Present
1800flowers.com January 2006 - October 2014
Rigas Flower shop January 1998 - January 2006
Varick Café January 1997 - January 1998
EPICURE January 1994 - January 1997
Skills
Employee Relations, Recruiting, Sales, Management, Customer Service, Microsoft Office, Process Improvement, Call Center, Team Building, Call Centers, Hiring, Customer Retention, Inventory Management, Customer Satisfaction, Operations Management, Customer Experience, Analysis, Training
Education
John Jay College of Criminal Justice
political science course work
Sitel October 2014 - Present
1800flowers.com January 2006 - October 2014
Rigas Flower shop January 1998 - January 2006
Varick Café January 1997 - January 1998
EPICURE January 1994 - January 1997
Skills
Employee Relations, Recruiting, Sales, Management, Customer Service, Microsoft Office, Process Improvement, Call Center, Team Building, Call Centers, Hiring, Customer Retention, Inventory Management, Customer Satisfaction, Operations Management, Customer Experience, Analysis, Training
Education
John Jay College of Criminal Justice
political science course work
Barry Major's Sitel Experience July 1995 - October 1998
Job Retired :)
Industry Sports
Experience
Retired June 2014 - June 2014
Mutual of Omaha Bank October 2012 - June 2014
Nebraska Book Company October 1999 - October 2012
Sitel July 1995 - October 1998
American National Corp July 1993 - July 1995
American National Bank July 1985 - July 1993
Skills
Budgets, Customer Service, Finance, Financial Analysis, Leadership, Loans, Marketing, Sales, Strategic Planning, Team Building
Education
Chadron State College 1975 — 1978
Bachelor of Business Administration (B.B.A.)
University of Nebraska at Kearney
University of Nebraska at Kearney
Retired June 2014 - June 2014
Mutual of Omaha Bank October 2012 - June 2014
Nebraska Book Company October 1999 - October 2012
Sitel July 1995 - October 1998
American National Corp July 1993 - July 1995
American National Bank July 1985 - July 1993
Skills
Budgets, Customer Service, Finance, Financial Analysis, Leadership, Loans, Marketing, Sales, Strategic Planning, Team Building
Education
Chadron State College 1975 — 1978
Bachelor of Business Administration (B.B.A.)
University of Nebraska at Kearney
University of Nebraska at Kearney
Kristen Vigil's Sitel Experience May 2004 - October 2007
Job Respiratory Therapist
Industry Hospital & Health Care
Experience
Elite Home Medical and Respiratory October 2011 - Present
Elite Home Medical and Respiratory October 2011 - Present
Chuck Latham Associates, Inc. September 2010 - September 2011
Zero Debt Bottling February 2008 - May 2011
Sitel May 2004 - October 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, Teamwork
Education
Central New Mexico Community College
Elite Home Medical and Respiratory October 2011 - Present
Elite Home Medical and Respiratory October 2011 - Present
Chuck Latham Associates, Inc. September 2010 - September 2011
Zero Debt Bottling February 2008 - May 2011
Sitel May 2004 - October 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, Teamwork
Education
Central New Mexico Community College
Joni Roybal's Sitel Experience August 2008 - December 2009
Job Student at Central New Mexico
Industry Management Consulting
Experience
Fidelity Investments August 2011 - Present
Genghis Grill December 2010 - July 2011
Sitel August 2008 - December 2009
Education
Central New Mexico 2010 — 2012
Central New Mexico Community College
Business Administration
Fidelity Investments August 2011 - Present
Genghis Grill December 2010 - July 2011
Sitel August 2008 - December 2009
Education
Central New Mexico 2010 — 2012
Central New Mexico Community College
Business Administration
Robinn Greenwood's Sitel Experience February 2009 - Present
Job Technical Support
Industry Information Technology and Services
Experience
Sitel February 2009 - Present
Chickasaw Nation Industries, Inc. March 2005 - November 2007
Chickasaw Nation Industries, Inc. August 2003 - November 2007
Skills
Customer Service, Call Center, Microsoft Office, Telephone Skills, Call Centers, Microsoft Word, Microsoft Excel, Craft, Algebra, Chemistry, Physics, Astronomy, Art
Education
Central New Mexico Community College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Pre-Engineering
Northern Arizona University 1977 — 1978
None, Art, Art Education
Central New Mexico Community College
None yet, Liberal Arts and Sciences/Liberal Studies
Sitel February 2009 - Present
Chickasaw Nation Industries, Inc. March 2005 - November 2007
Chickasaw Nation Industries, Inc. August 2003 - November 2007
Skills
Customer Service, Call Center, Microsoft Office, Telephone Skills, Call Centers, Microsoft Word, Microsoft Excel, Craft, Algebra, Chemistry, Physics, Astronomy, Art
Education
Central New Mexico Community College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Pre-Engineering
Northern Arizona University 1977 — 1978
None, Art, Art Education
Central New Mexico Community College
None yet, Liberal Arts and Sciences/Liberal Studies
Laura Visone's Sitel Experience September 2008 - October 2010
Job Contact Center Operations & Client Partnership Mgt **Updating profile please email for resume**
Industry Information Technology and Services
Experience
For updates please email me April 2013 - May 2015
Ring2Media January 2012 - February 2013
Newell Rubbermaid April 2011 - January 2012
Sitel September 2008 - October 2010
1990 - 2008 January 1990 - September 2008
Skills
Call Center, Workforce Management, BPO, Customer Service, Customer Relations, Six Sigma, P&L Improvement, Agent Recruitment, High Volume Staffing, Vendor Management, Call Centers, Process Improvement, CRM, Leadership, Management, Strategy, Customer Satisfaction, Program Management
Education
Central Connecticut State University
Bachelor of Science, Business Management & Administration
Breakthrough Management Group 2003 — 2003
Six Sigma, Yellow Belt Certified - Green Belt Level project management
For updates please email me April 2013 - May 2015
Ring2Media January 2012 - February 2013
Newell Rubbermaid April 2011 - January 2012
Sitel September 2008 - October 2010
1990 - 2008 January 1990 - September 2008
Skills
Call Center, Workforce Management, BPO, Customer Service, Customer Relations, Six Sigma, P&L Improvement, Agent Recruitment, High Volume Staffing, Vendor Management, Call Centers, Process Improvement, CRM, Leadership, Management, Strategy, Customer Satisfaction, Program Management
Education
Central Connecticut State University
Bachelor of Science, Business Management & Administration
Breakthrough Management Group 2003 — 2003
Six Sigma, Yellow Belt Certified - Green Belt Level project management
DJ Hartel's Sitel Experience July 2012 - Present
Job IT Project Manager at Sitel
Industry Computer Software
Experience
Sitel July 2012 - Present
Sitel July 2002 - July 2012
Sitel February 2000 - July 2002
Sitel August 1999 - February 2000
Skills
C#, Business Analysis, Call Center, Call Centers, CRM, SQL, Vendor Management, Oracle, Java, System Administration, Project Management, ITIL, Databases, SharePoint, Visio, SDLC
Education
Canisius College 1995 — 1999
BA, Psychology
Sitel July 2012 - Present
Sitel July 2002 - July 2012
Sitel February 2000 - July 2002
Sitel August 1999 - February 2000
Skills
C#, Business Analysis, Call Center, Call Centers, CRM, SQL, Vendor Management, Oracle, Java, System Administration, Project Management, ITIL, Databases, SharePoint, Visio, SDLC
Education
Canisius College 1995 — 1999
BA, Psychology
Andrew Delcambre's Sitel Experience June 2010 - October 2013
Job Verint Administrator at Telus International
Industry Consumer Services
Experience
Telus International October 2013 - Present
Sitel June 2010 - October 2013
ATM Merchant Systems November 2009 - March 2010
QVS Inc. February 2009 - November 2009
Costco Wholesale July 2006 - February 2008
Albertsons March 2005 - July 2006
Education
College of Southern Nevada 2006 — 2012
Networking, Computer Repair
Telus International October 2013 - Present
Sitel June 2010 - October 2013
ATM Merchant Systems November 2009 - March 2010
QVS Inc. February 2009 - November 2009
Costco Wholesale July 2006 - February 2008
Albertsons March 2005 - July 2006
Education
College of Southern Nevada 2006 — 2012
Networking, Computer Repair
Stephanie Camp's Sitel Experience July 2003 - April 2009
Job Premium Only Plan Transition Coordinator & Customer Care Specialist at TASC (Total Administrative Services Corporation)
Industry Consumer Services
Experience
TASC (Total Administrative Services Corporation) June 2014 - Present
eflexgroup, Inc. September 2013 - June 2014
eflexgroup.com September 2009 - September 2013
Sitel July 2003 - April 2009
Skills
Customer Service, Customer Relations, Conflict Resolution, Account Management, Benefits Administration, Insurance, Microsoft Excel, Microsoft Office, Negotiation, Team Building, Process Improvement, Leadership, Health Insurance, Training, Outlook, Employee Benefits, Microsoft Word, Customer Satisfaction
Education
Capella University 2014 — 2018
Bachelor's Degree, Health/Health Care Administration/Management
Kiel High School 1998 — 2002
High School diploma
TASC (Total Administrative Services Corporation) June 2014 - Present
eflexgroup, Inc. September 2013 - June 2014
eflexgroup.com September 2009 - September 2013
Sitel July 2003 - April 2009
Skills
Customer Service, Customer Relations, Conflict Resolution, Account Management, Benefits Administration, Insurance, Microsoft Excel, Microsoft Office, Negotiation, Team Building, Process Improvement, Leadership, Health Insurance, Training, Outlook, Employee Benefits, Microsoft Word, Customer Satisfaction
Education
Capella University 2014 — 2018
Bachelor's Degree, Health/Health Care Administration/Management
Kiel High School 1998 — 2002
High School diploma
Keia Banks's Sitel Experience June 2003 - August 2004
Job
Industry Information Technology and Services
Experience
LCG, Inc. July 2012 - May 2015
NewWave Telecom & Technologies, Inc. September 2011 - June 2012
The Ravens Group, Inc. December 2010 - September 2011
NucoreVision, Inc. March 2007 - January 2011
Defense Support Services October 2005 - March 2007
Sitel June 2003 - August 2004
Sunshine House (Independent Assisted Living Home) August 1998 - August 2002
Skills
Proposal Writing, Program Management, Business Development, SharePoint, Analysis, Project Management, RFP, Security, Team Building, Government Contracting, Federal Government, Strategic Planning, PMP, Government Proposals, Training, Management Consulting, Information Assurance, Proposal Support, Process Improvement, Leadership, Requirements Analysis, Change Management, Organizational..., Leadership Development, Business Process..., DoD, Governance, Management, Image Capture, PPC Bid Management, Team Leadership, Performance Management, Policy, Salesforce.com..., Salesforce Administrator, Salesforce.com, Technical Writing, Strategy, Business Process, Project Planning, Human Resources, Finance, Payroll, Office Management, Office Administration, Partnerships, Strategic Partnerships, Marketing Communications, Customer Service, Customer Support
Education
Capella University 2008 — 2011
Bachelors of Science, Business Administration
Georgia State University 2002 — 2004
LCG, Inc. July 2012 - May 2015
NewWave Telecom & Technologies, Inc. September 2011 - June 2012
The Ravens Group, Inc. December 2010 - September 2011
NucoreVision, Inc. March 2007 - January 2011
Defense Support Services October 2005 - March 2007
Sitel June 2003 - August 2004
Sunshine House (Independent Assisted Living Home) August 1998 - August 2002
Skills
Proposal Writing, Program Management, Business Development, SharePoint, Analysis, Project Management, RFP, Security, Team Building, Government Contracting, Federal Government, Strategic Planning, PMP, Government Proposals, Training, Management Consulting, Information Assurance, Proposal Support, Process Improvement, Leadership, Requirements Analysis, Change Management, Organizational..., Leadership Development, Business Process..., DoD, Governance, Management, Image Capture, PPC Bid Management, Team Leadership, Performance Management, Policy, Salesforce.com..., Salesforce Administrator, Salesforce.com, Technical Writing, Strategy, Business Process, Project Planning, Human Resources, Finance, Payroll, Office Management, Office Administration, Partnerships, Strategic Partnerships, Marketing Communications, Customer Service, Customer Support
Education
Capella University 2008 — 2011
Bachelors of Science, Business Administration
Georgia State University 2002 — 2004
Alan Metz's Sitel Experience January 2001 - January 2003
Job Asst Retail Manager at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless October 2004 - Present
Sitel January 2001 - January 2003
Skills
Retail, Sales
Education
College of Lake County 1998 — 1999
Computer Science
Verizon Wireless October 2004 - Present
Sitel January 2001 - January 2003
Skills
Retail, Sales
Education
College of Lake County 1998 — 1999
Computer Science
Monica Phillip's Sitel Experience August 2012 - October 2012
Job Student at College of Central Florida
Industry Events Services
Experience
Sitel August 2012 - October 2012
Kelly Services August 2010 - October 2011
Taylor, Bean & Whitaker July 2004 - August 2009
Angels In Arms February 2003 - July 2004
Southern Auto Finance Company April 2002 - February 2003
Skills
Event Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Customer Service, PowerPoint, Data Entry, Time Management, Teamwork, Outlook, Administrative..., Telephone Skills, Social Media Marketing
Education
College of Central Florida 2009 — 2013
Dunnellon High School 1996 — 2000
High School/Secondary Diploma Programs
Sitel August 2012 - October 2012
Kelly Services August 2010 - October 2011
Taylor, Bean & Whitaker July 2004 - August 2009
Angels In Arms February 2003 - July 2004
Southern Auto Finance Company April 2002 - February 2003
Skills
Event Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Customer Service, PowerPoint, Data Entry, Time Management, Teamwork, Outlook, Administrative..., Telephone Skills, Social Media Marketing
Education
College of Central Florida 2009 — 2013
Dunnellon High School 1996 — 2000
High School/Secondary Diploma Programs
jacob wheat's Sitel Experience May 2012 - Present
Job sales agent at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2012 - Present
Pizza Heaven February 2007 - August 2011
Education
Cisco College 2011 — 2011
Sitel May 2012 - Present
Pizza Heaven February 2007 - August 2011
Education
Cisco College 2011 — 2011
Jarrett Wise's Sitel Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 2011 - 2012
WPTY Eyewitness News June 2010 - August 2010
The Kroger Co November 2005 - August 2008
Education
Christian Brothers University
Bachelor of Arts, English; Corporate Communications
Sitel 2011 - 2012
WPTY Eyewitness News June 2010 - August 2010
The Kroger Co November 2005 - August 2008
Education
Christian Brothers University
Bachelor of Arts, English; Corporate Communications
Troy Dubé's Sitel Experience March 2004 - April 2007
Job Helpdesk Analyst, Level 2 at Trend Micro
Industry Computer Software
Experience
Corel Corporation March 2010 - January 2015
Cistel Technology August 2007 - March 2010
Get Real Counselling Services January 2009 - May 2009
Sitel March 2004 - April 2007
OAO Technology Solutions April 2001 - April 2004
Skills
Executive Support, Cloud Computing, Technical Support, Google Apps, Supervisory Skills, Active Directory, Microsoft Exchange, Cisco VPN, Windows, OS X, Microsoft Office, Symantec Endpoint..., Parallels, IT Audit, IT Procurement, IT Hardware Support, IT Management Software, IP Phones, PBX, Remote Troubleshooting, Malware Analysis, Inventory Management, Video Conferencing, Print Management, Oracle E-Business Suite, Backup Solutions, Windows Server, WDS, WSUS, Ghost Imaging, System Administration, System Deployment, Software Deployment, Hardware Deployments, Panel Wiring, Data Wiring, Blackberry Enterprise..., Web Browsing, Hardware, Troubleshooting, VMware, Servers, Networking, Help Desk Support
Education
Carleton University
Bachelor of Arts (BA), Psychology
Everest College 2008 — 2009
Diploma, Addictions & Community Services Worker
Corel Corporation March 2010 - January 2015
Cistel Technology August 2007 - March 2010
Get Real Counselling Services January 2009 - May 2009
Sitel March 2004 - April 2007
OAO Technology Solutions April 2001 - April 2004
Skills
Executive Support, Cloud Computing, Technical Support, Google Apps, Supervisory Skills, Active Directory, Microsoft Exchange, Cisco VPN, Windows, OS X, Microsoft Office, Symantec Endpoint..., Parallels, IT Audit, IT Procurement, IT Hardware Support, IT Management Software, IP Phones, PBX, Remote Troubleshooting, Malware Analysis, Inventory Management, Video Conferencing, Print Management, Oracle E-Business Suite, Backup Solutions, Windows Server, WDS, WSUS, Ghost Imaging, System Administration, System Deployment, Software Deployment, Hardware Deployments, Panel Wiring, Data Wiring, Blackberry Enterprise..., Web Browsing, Hardware, Troubleshooting, VMware, Servers, Networking, Help Desk Support
Education
Carleton University
Bachelor of Arts (BA), Psychology
Everest College 2008 — 2009
Diploma, Addictions & Community Services Worker
Joseph Mordini's Sitel Experience February 2000 - August 2001
Job Developer at Maximum Processing, Inc.
Industry Information Technology and Services
Experience
Maximum Processing, Inc. June 2014 - Present
Central Virginia Community College October 2012 - 2014
Lynchburg.net October 2002 - October 2004
Sitel February 2000 - August 2001
Skills
Active Directory, AJAX, Business Analysis, Computer Repair, CSS, HTML, Information Technology, Integration, ITIL, PHP, Python, Microsoft Office, Networking, JavaScript, jQuery, Project Management, Software Development, Software Documentation, SQL
Education
Central Virginia Community College 2010 — 2013
Central Virginia Community College 2010 — 2013
Associate's Degree, Associate of Applied Science/Web Developer, Degree GPA : 3.317
Maximum Processing, Inc. June 2014 - Present
Central Virginia Community College October 2012 - 2014
Lynchburg.net October 2002 - October 2004
Sitel February 2000 - August 2001
Skills
Active Directory, AJAX, Business Analysis, Computer Repair, CSS, HTML, Information Technology, Integration, ITIL, PHP, Python, Microsoft Office, Networking, JavaScript, jQuery, Project Management, Software Development, Software Documentation, SQL
Education
Central Virginia Community College 2010 — 2013
Central Virginia Community College 2010 — 2013
Associate's Degree, Associate of Applied Science/Web Developer, Degree GPA : 3.317
Candace Mack's Sitel Experience June 2013 - January 2014
Job Student at Clark Atlanta University
Industry
Experience
Sitel June 2013 - January 2014
Education
Clark Atlanta University 2011 — 2015
Sitel June 2013 - January 2014
Education
Clark Atlanta University 2011 — 2015
Lola Webb's Sitel Experience November 2012 - January 2013
Job CCP Cobb Hospital
Industry Hospital & Health Care
Experience
WellStar Health System November 2013 - Present
Park west hospital April 2013 - September 2013
Baptist Health Care January 2013 - April 2013
Sitel November 2012 - January 2013
CVS Caremark Corporation November 2007 - September 2012
Education
Chattahoochee Technical College
WellStar Health System November 2013 - Present
Park west hospital April 2013 - September 2013
Baptist Health Care January 2013 - April 2013
Sitel November 2012 - January 2013
CVS Caremark Corporation November 2007 - September 2012
Education
Chattahoochee Technical College
Myles Dudley's Sitel Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 2012 - 2013
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Training, Process Improvement, Leadership, Team Management, BPO
Education
College of Central Florida 2006 — 2008
50 Credit hours earned towards AA, Music Teacher Education
Sitel 2012 - 2013
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Training, Process Improvement, Leadership, Team Management, BPO
Education
College of Central Florida 2006 — 2008
50 Credit hours earned towards AA, Music Teacher Education
Andre Wooten's Sitel Experience November 2013 - May 2015
Job Marketing Distributor
Industry Marketing and Advertising
Experience
Explosive Advertising Inc May 2015 - Present
Sitel November 2013 - May 2015
Custom Window Systems December 2010 - November 2013
Ocala Fabrication May 2010 - October 2010
San Pablo Lytton Casino April 2009 - October 2009
E-One October 2006 - September 2008
Kmart Distribution Center June 2006 - October 2006
Lowe's Companies, Inc. April 2005 - May 2006
Chick-fil-A Restaurants August 2003 - November 2004
Skills
Customer Service, Public Speaking, Social Media, Public Relations, Marketing, Social Networking, Event Planning, Leadership, Strategic Planning, Sales, Computer Proficiency, Microsoft Office, 10 Key, Telemarketing, CRM Software, Problem Solving, Adaptability, Organizational &..., Information Management, Call Center Technology, Social Media Marketing, Advertising, Team Building, Marketing Strategy
Education
College of Central Florida 2013 — 2015
Associate of Arts (A.A.), Advertising
College of Central Florida
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
Explosive Advertising Inc May 2015 - Present
Sitel November 2013 - May 2015
Custom Window Systems December 2010 - November 2013
Ocala Fabrication May 2010 - October 2010
San Pablo Lytton Casino April 2009 - October 2009
E-One October 2006 - September 2008
Kmart Distribution Center June 2006 - October 2006
Lowe's Companies, Inc. April 2005 - May 2006
Chick-fil-A Restaurants August 2003 - November 2004
Skills
Customer Service, Public Speaking, Social Media, Public Relations, Marketing, Social Networking, Event Planning, Leadership, Strategic Planning, Sales, Computer Proficiency, Microsoft Office, 10 Key, Telemarketing, CRM Software, Problem Solving, Adaptability, Organizational &..., Information Management, Call Center Technology, Social Media Marketing, Advertising, Team Building, Marketing Strategy
Education
College of Central Florida 2013 — 2015
Associate of Arts (A.A.), Advertising
College of Central Florida
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
Brandon Cordova's Sitel Experience September 2013 - Present
Job Workforce Coordinator at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 2013 - Present
Sitel June 2011 - September 2013
Education
Central New Mexico Community College 2012 — 2016
Bachelors, Computer Science, 3.8 GPA
Sitel September 2013 - Present
Sitel June 2011 - September 2013
Education
Central New Mexico Community College 2012 — 2016
Bachelors, Computer Science, 3.8 GPA
Fernando Bustillos's Sitel Experience April 2012 - October 2014
Job customer service representative
Industry Outsourcing/Offshoring
Experience
T-Mobile January 2015 - April 2015
Sitel April 2012 - October 2014
Circle K April 2012 - September 2012
TRUCAMGLASS January 2008 - January 2012
Skills
Microsoft Word, Microsoft Excel, Technical Support, Customer Service, Customer Advocacy, Mentoring, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Team Management, Training
Education
Central New Mexico Community College 2006 — 2007
Graphic Design
Unm Valencia
T-Mobile January 2015 - April 2015
Sitel April 2012 - October 2014
Circle K April 2012 - September 2012
TRUCAMGLASS January 2008 - January 2012
Skills
Microsoft Word, Microsoft Excel, Technical Support, Customer Service, Customer Advocacy, Mentoring, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Team Management, Training
Education
Central New Mexico Community College 2006 — 2007
Graphic Design
Unm Valencia
Jasmin De La Cruz's Sitel Experience 2014 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sitel 2014 - 2014
Education
Central New Mexico Community College 2014 — 2016
Associate’s Degree, Human Resources Management/Personnel Administration, General
West Mesa High School 2010 — 2014
High School
Sitel 2014 - 2014
Education
Central New Mexico Community College 2014 — 2016
Associate’s Degree, Human Resources Management/Personnel Administration, General
West Mesa High School 2010 — 2014
High School
susana tafoya's Sitel Experience May 2009 - February 2010
Job Retail Professional
Industry Retail
Experience
video maxxx 2012 - 2013
Sitel May 2009 - February 2010
Kindred Healthcare February 2007 - January 2010
Education
Central New Mexico Community College 2009 — 2009
certificate, Phlebotomy Technician/Phlebotomist
video maxxx 2012 - 2013
Sitel May 2009 - February 2010
Kindred Healthcare February 2007 - January 2010
Education
Central New Mexico Community College 2009 — 2009
certificate, Phlebotomy Technician/Phlebotomist
Brendan Myers's Sitel Experience November 2007 - January 2010
Job Team Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2012 - Present
Sitel November 2007 - January 2010
ARCA: Opening Doors October 2004 - May 2009
Sprint April 2005 - May 2006
Skills
Team Building, Team Leadership, Team Management, Management, Customer Service, Customer Relations, Customer Satisfaction, Technical Support, Call Centers, Retail, Retail Sales, Sales Management, Sales, Supervisory Skills
Education
Central New Mexico Community College 2010 — 2012
Associate of Science (A.S.), Applied Sciences, A
Convergys May 2012 - Present
Sitel November 2007 - January 2010
ARCA: Opening Doors October 2004 - May 2009
Sprint April 2005 - May 2006
Skills
Team Building, Team Leadership, Team Management, Management, Customer Service, Customer Relations, Customer Satisfaction, Technical Support, Call Centers, Retail, Retail Sales, Sales Management, Sales, Supervisory Skills
Education
Central New Mexico Community College 2010 — 2012
Associate of Science (A.S.), Applied Sciences, A
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY