Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
Sitel List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Sitel. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Danny Saya Danny Saya's Sitel Experience September 2012 - November 2012
Job Social Media/Project Manager at Tibetan Nyingma Relief Foundation
Industry Nonprofit Organization Management
Experience
Arcade Sushi May 2014 - Present
Tibetan Nyingma Relief Foundation March 2013 - Present
Sears Holdings Corporation November 2012 - February 2013
Sitel September 2012 - November 2012
Skills
Data Entry, Comic Book Illustration, Creative Writing, Microsoft Office, Google Apps, Administrative..., Bilingual, Social Media, Social Media Marketing, Social Networking, Spanish, Mac, Newsletters, Facebook, Fashion
Education
New Mexico State University 2011 — 2012
Arcade Sushi May 2014 - Present
Tibetan Nyingma Relief Foundation March 2013 - Present
Sears Holdings Corporation November 2012 - February 2013
Sitel September 2012 - November 2012
Skills
Data Entry, Comic Book Illustration, Creative Writing, Microsoft Office, Google Apps, Administrative..., Bilingual, Social Media, Social Media Marketing, Social Networking, Spanish, Mac, Newsletters, Facebook, Fashion
Education
New Mexico State University 2011 — 2012
Alexander Tyson March Alexander Tyson March's Sitel Experience May 2011 - March 2012
Job Retail Sales associate, Tmobile
Industry Consumer Electronics
Experience
T-Mobile March 2014 - Present
GoWireless, Inc. March 2012 - January 2014
Sitel May 2011 - March 2012
Best Buy May 2008 - August 2010
Skills
Creative Thinker, Personnel Supervision, Human Relations..., Strong Personal..., Records and Information..., Problem Resolution, Team Development, Forward Thinker, Sales Management, Customer Service, Training, Customer Experience, Customer Retention, Leadership, Call Centers, Wireless, Management, Telecommunications
Education
New Mexico State University 2007 — 2013
Individualized Studies, 3.5
T-Mobile March 2014 - Present
GoWireless, Inc. March 2012 - January 2014
Sitel May 2011 - March 2012
Best Buy May 2008 - August 2010
Skills
Creative Thinker, Personnel Supervision, Human Relations..., Strong Personal..., Records and Information..., Problem Resolution, Team Development, Forward Thinker, Sales Management, Customer Service, Training, Customer Experience, Customer Retention, Leadership, Call Centers, Wireless, Management, Telecommunications
Education
New Mexico State University 2007 — 2013
Individualized Studies, 3.5
Effie Young Effie Young's Sitel Experience 2006 - 2010
Job Customer Service Professional at Ameriprise Financial Services, Inc.
Industry Health, Wellness and Fitness
Experience
Ameriprise Financial Services, Inc. March 2012 - Present
Amway June 1994 - Present
Effie's Enterprises 2009 - 2010
Sitel 2006 - 2010
Coldwell Banker Premier September 2006 - 2009
Coldwell Banker Hunter Realty March 1997 - September 2006
Skills
Customer Service, Social Networking, Coaching, Marketing, Time Management, Training, Strategic Planning, Sales, Management, Online Advertising, Microsoft Excel, Cold Calling, Entrepreneurship, Leadership Development, Microsoft Office, Social Media Marketing, Team Building, Real Estate Professional, Broker-Sales Person, Computer Proficiency, Experienced Trainer, Real Estate Sales...
Education
Notre Dame College 1992 — 1994
2 Years, Human Resources
Ameriprise Financial Services, Inc. March 2012 - Present
Amway June 1994 - Present
Effie's Enterprises 2009 - 2010
Sitel 2006 - 2010
Coldwell Banker Premier September 2006 - 2009
Coldwell Banker Hunter Realty March 1997 - September 2006
Skills
Customer Service, Social Networking, Coaching, Marketing, Time Management, Training, Strategic Planning, Sales, Management, Online Advertising, Microsoft Excel, Cold Calling, Entrepreneurship, Leadership Development, Microsoft Office, Social Media Marketing, Team Building, Real Estate Professional, Broker-Sales Person, Computer Proficiency, Experienced Trainer, Real Estate Sales...
Education
Notre Dame College 1992 — 1994
2 Years, Human Resources
Mara Reyna's Sitel Experience 1994 - 1999
Job Owner at M. Reyna Marketing LLC
Industry Marketing and Advertising
Experience
M. Reyna Marketing LLC July 2014 - Present
The Results Companies August 2010 - June 2014
The Results Companies September 2008 - July 2010
Self Employed February 2003 - August 2008
Gallery Classics, Inc. May 1999 - January 2003
Sitel 1994 - 1999
Sitel 1992 - 1994
ITI 1989 - 1989
Skills
Relationship Management, Call Center, Telemarketing, Contract Negotiation, Customer Experience, Customer Retention, Lead Generation, Customer Service, BPO, Inbound Marketing, Sales, Customer Acquisition, CRM, Customer Satisfaction, SaaS, Direct Marketing, Account Management, Training, Team Management, Call Centers, Leadership, Management, Marketing Strategy, Vendor Management, Outsourcing, Workforce Management, New Business Development, Strategy, Salesforce.com, Team Leadership, Business Development, Marketing, Entrepreneurship, Strategic Partnerships, Call Center Development, Contact Centers, Sales Operations, Analytics, B2B, P&L Management, Multi-channel Marketing
Education
Northwest Missouri State University 1988 — 1992
B.S., Marketing
Omaha Gross 1984 — 1988
M. Reyna Marketing LLC July 2014 - Present
The Results Companies August 2010 - June 2014
The Results Companies September 2008 - July 2010
Self Employed February 2003 - August 2008
Gallery Classics, Inc. May 1999 - January 2003
Sitel 1994 - 1999
Sitel 1992 - 1994
ITI 1989 - 1989
Skills
Relationship Management, Call Center, Telemarketing, Contract Negotiation, Customer Experience, Customer Retention, Lead Generation, Customer Service, BPO, Inbound Marketing, Sales, Customer Acquisition, CRM, Customer Satisfaction, SaaS, Direct Marketing, Account Management, Training, Team Management, Call Centers, Leadership, Management, Marketing Strategy, Vendor Management, Outsourcing, Workforce Management, New Business Development, Strategy, Salesforce.com, Team Leadership, Business Development, Marketing, Entrepreneurship, Strategic Partnerships, Call Center Development, Contact Centers, Sales Operations, Analytics, B2B, P&L Management, Multi-channel Marketing
Education
Northwest Missouri State University 1988 — 1992
B.S., Marketing
Omaha Gross 1984 — 1988
James Shackelford's Sitel Experience November 2013 - July 2014
Job Software Engineer
Industry Computer Software
Experience
Brockwell Technologies, Inc. July 2014 - Present
Sitel November 2013 - July 2014
Skills
Java, C++, Windows, Operating Systems, Programming, Python, Prolog, Linear Algebra, AutoCAD, Basics of Unix, Computer Graphics, Digital Designs, Data Structures, Database Systems, Object Oriented..., Object Oriented..., Discrete Structures, Switching Theory
Education
University of Alabama in Huntsville 2010 — 2012
Bachelor of Science (BS), Computer Science
Northwest Shoals Community College-Muscle Shoals 2006 — 2010
Associate of Science (AS), Computer Science
Brockwell Technologies, Inc. July 2014 - Present
Sitel November 2013 - July 2014
Skills
Java, C++, Windows, Operating Systems, Programming, Python, Prolog, Linear Algebra, AutoCAD, Basics of Unix, Computer Graphics, Digital Designs, Data Structures, Database Systems, Object Oriented..., Object Oriented..., Discrete Structures, Switching Theory
Education
University of Alabama in Huntsville 2010 — 2012
Bachelor of Science (BS), Computer Science
Northwest Shoals Community College-Muscle Shoals 2006 — 2010
Associate of Science (AS), Computer Science
KANISHKA WADHWA's Sitel Experience April 2012 - August 2012
Job Accounting associate
Industry Accounting
Experience
New Jersey Institute of Technology August 2015 - Present
ConsultAdd Inc March 2015 - May 2015
CIBC May 2013 - July 2013
Niagara College Canada September 2012 - April 2013
Niagara College Canada January 2012 - April 2013
Enactus November 2011 - January 2013
Sitel April 2012 - August 2012
The Muthoot Group 2010 - 2011
Skills
Time Management, Teamwork, Marketing Communications, PowerPoint, Event Planning, Microsoft Word, Microsoft Excel, Microsoft Office, Marketing Research, Research, Public Speaking, Operations Management, Data Entry, SAP ERP, Financial Accounting, Managerial accounting, Customer Service, Nutrition Education, Business law, International Trade, Event Management, Social Media, Leadership, Team Leadership, Marketing Strategy, Social Networking, Social Media Marketing, Sales, Cost Accounting, Cost Management, MySQL, Information Management, Business Intelligence, Integrated Marketing
Education
New Jersey Institute of Technology 2014 — 2016
Bachelor’s Degree, Accounting and Finance, Marketing, GPA - 3.75/4.0
Niagara College 2011 — 2013
Associate's Degree, Business Administration and Management, General, Honors
New Jersey Institute of Technology August 2015 - Present
ConsultAdd Inc March 2015 - May 2015
CIBC May 2013 - July 2013
Niagara College Canada September 2012 - April 2013
Niagara College Canada January 2012 - April 2013
Enactus November 2011 - January 2013
Sitel April 2012 - August 2012
The Muthoot Group 2010 - 2011
Skills
Time Management, Teamwork, Marketing Communications, PowerPoint, Event Planning, Microsoft Word, Microsoft Excel, Microsoft Office, Marketing Research, Research, Public Speaking, Operations Management, Data Entry, SAP ERP, Financial Accounting, Managerial accounting, Customer Service, Nutrition Education, Business law, International Trade, Event Management, Social Media, Leadership, Team Leadership, Marketing Strategy, Social Networking, Social Media Marketing, Sales, Cost Accounting, Cost Management, MySQL, Information Management, Business Intelligence, Integrated Marketing
Education
New Jersey Institute of Technology 2014 — 2016
Bachelor’s Degree, Accounting and Finance, Marketing, GPA - 3.75/4.0
Niagara College 2011 — 2013
Associate's Degree, Business Administration and Management, General, Honors
Gary J. Nuzio Gary J. Nuzio's Sitel Experience October 2012 - Present
Job Customer Service Rep. at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2012 - Present
Las Cruces Museum of Natural History November 2008 - December 2011
Skills
Photoshop, Illustrator, InDesign, Photography, Digital Photography, Adobe Creative Suite, Image Manipulation, Image Editing, Drawing, Illustration, Mac, Graphics
Education
New Mexico State University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
New Mexico State University-Alamogordo 2006 — 2008
Associate of Arts (A.A.), Graphic Design
Sitel October 2012 - Present
Las Cruces Museum of Natural History November 2008 - December 2011
Skills
Photoshop, Illustrator, InDesign, Photography, Digital Photography, Adobe Creative Suite, Image Manipulation, Image Editing, Drawing, Illustration, Mac, Graphics
Education
New Mexico State University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
New Mexico State University-Alamogordo 2006 — 2008
Associate of Arts (A.A.), Graphic Design
Audjenea Jackson Audjenea Jackson's Sitel Experience November 2010 - June 2011
Job Customer Service at Netflix
Industry Consumer Services
Alexandra Arce's Sitel Experience May 2013 - July 2014
Job New Customer Care Expert at Sitel
Industry Motion Pictures and Film
Experience
Sitel May 2013 - July 2014
The LNG Company January 2013 - May 2013
State Farm Insurance June 2012 - August 2012
State Farm Insurance October 2011 - December 2011
Okazuri Floating Sushi On Boat Bar August 2011 - November 2011
State Farm Insurance May 2011 - August 2011
Skills
Film Editing, Directing, Assistant Directing, Acting, Voice Acting, Cinematography, Networking, Film Production, Camera Operating, Video Editing, Film, Video Production, Final Cut Pro, Scripting, Post Production
Education
New Mexico State University 2010 — 2013
Bachelor's in Creative Media, Digital Film Making
Sitel May 2013 - July 2014
The LNG Company January 2013 - May 2013
State Farm Insurance June 2012 - August 2012
State Farm Insurance October 2011 - December 2011
Okazuri Floating Sushi On Boat Bar August 2011 - November 2011
State Farm Insurance May 2011 - August 2011
Skills
Film Editing, Directing, Assistant Directing, Acting, Voice Acting, Cinematography, Networking, Film Production, Camera Operating, Video Editing, Film, Video Production, Final Cut Pro, Scripting, Post Production
Education
New Mexico State University 2010 — 2013
Bachelor's in Creative Media, Digital Film Making
Bria Lucero Bria Lucero's Sitel Experience June 2013 - Present
Job Student at New Mexico State University
Industry
Experience
Sitel June 2013 - Present
Kmart Corporation June 2012 - June 2013
Santa Rosa De Lima Catholic Church September 2008 - May 2010
Skills
Customer Satisfaction, Customer Service, Cashiering, Time Management, Data Entry, Telephone Skills, Customer Experience, Teamwork, Call Centers, Microsoft Office, Microsoft Word, Retail, Microsoft Excel, PowerPoint, Sales, Retail Sales, Phone Etiquette, Team Leadership, Cash Register
Education
New Mexico State University 2011 — 2015
Onate High School 2007 — 2011
High School Diploma
Sitel June 2013 - Present
Kmart Corporation June 2012 - June 2013
Santa Rosa De Lima Catholic Church September 2008 - May 2010
Skills
Customer Satisfaction, Customer Service, Cashiering, Time Management, Data Entry, Telephone Skills, Customer Experience, Teamwork, Call Centers, Microsoft Office, Microsoft Word, Retail, Microsoft Excel, PowerPoint, Sales, Retail Sales, Phone Etiquette, Team Leadership, Cash Register
Education
New Mexico State University 2011 — 2015
Onate High School 2007 — 2011
High School Diploma
Brian Mares Brian Mares's Sitel Experience July 2010 - July 2011
Job Store Manager at Doc's Foods Inc.
Industry Retail
Experience
Docs Food Stores January 2015 - Present
ALCO Stores, Inc January 2014 - January 2015
VMC Consulting August 2011 - December 2013
Sitel July 2010 - July 2011
The Game Sports Bar and Grill August 2008 - August 2010
Celebrate Liquor Inc September 2005 - August 2008
Skills
Customer Experience, Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Employee Training, Technical Support, Telephone Skills, Training, Customer Support, Hiring, Time Management, Call Center Development, Data Entry, Inventory Control, CRM, Inventory Management, Management, Team Building, Leadership, Sales, Coaching, Retail, Profit, Loss Prevention, Animal Care, Animal Welfare, Customer Engagement, Customer Insight, Customer Relations, Dog Walking, Fiscally Responsible, Inspiring Leadership, Inspiring Teams, Interpersonal..., Marketing, Microsoft Office, Pet Sitting, Pets, Public Speaking, Sales Management, Sales Operations, Project Management
Education
New Mexico State University 1998 — 2003
Computer Science
Docs Food Stores January 2015 - Present
ALCO Stores, Inc January 2014 - January 2015
VMC Consulting August 2011 - December 2013
Sitel July 2010 - July 2011
The Game Sports Bar and Grill August 2008 - August 2010
Celebrate Liquor Inc September 2005 - August 2008
Skills
Customer Experience, Customer Service, Call Centers, Customer Satisfaction, Customer Retention, Employee Training, Technical Support, Telephone Skills, Training, Customer Support, Hiring, Time Management, Call Center Development, Data Entry, Inventory Control, CRM, Inventory Management, Management, Team Building, Leadership, Sales, Coaching, Retail, Profit, Loss Prevention, Animal Care, Animal Welfare, Customer Engagement, Customer Insight, Customer Relations, Dog Walking, Fiscally Responsible, Inspiring Leadership, Inspiring Teams, Interpersonal..., Marketing, Microsoft Office, Pet Sitting, Pets, Public Speaking, Sales Management, Sales Operations, Project Management
Education
New Mexico State University 1998 — 2003
Computer Science
William Caisido William Caisido's Sitel Experience August 2012 - September 2013
Job Renewal Capital Specialist at National Funding
Industry Research
Experience
National Funding October 2015 - Present
National Funding January 2015 - Present
Herbalife July 2013 - Present
Sitel August 2012 - September 2013
Graham's Central Station January 2010 - February 2011
Dion's Pizza November 2009 - August 2010
Taylor Metro May 2008 - October 2009
Skills
Call Centers, Biology, Marine Biology, Biochemistry, Molecular & Cellular..., Neurobiology, Neuropsychology, Social Psychology, Mental Health, Body Language, Educational Leadership, Team Leadership, Business Intelligence, Motivational Speaking, Life Coaching, Personal Development, Fitness Consulting, Bodybuilding
Education
New Mexico State University 2006 — 2012
Bachelor of Science (BS), Biology/Biological Sciences, General
Mayfield High School 2004 — 2006
Diploma
National Funding October 2015 - Present
National Funding January 2015 - Present
Herbalife July 2013 - Present
Sitel August 2012 - September 2013
Graham's Central Station January 2010 - February 2011
Dion's Pizza November 2009 - August 2010
Taylor Metro May 2008 - October 2009
Skills
Call Centers, Biology, Marine Biology, Biochemistry, Molecular & Cellular..., Neurobiology, Neuropsychology, Social Psychology, Mental Health, Body Language, Educational Leadership, Team Leadership, Business Intelligence, Motivational Speaking, Life Coaching, Personal Development, Fitness Consulting, Bodybuilding
Education
New Mexico State University 2006 — 2012
Bachelor of Science (BS), Biology/Biological Sciences, General
Mayfield High School 2004 — 2006
Diploma
Lionel Manuel's Sitel Experience August 2011 - May 2013
Job Leading Specialist at The Citadel
Industry Marketing and Advertising
Experience
Resource Residential June 2015 - Present
Integrity Asset Management April 2015 - July 2015
Convergys August 2013 - April 2015
Sitel August 2011 - May 2013
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Inbound Marketing, Transition Management, Technical Support, Outsourcing, Avaya, Call Center Development, Telemarketing, Customer Service, Leadership, Team Building, Management, Recruiting, Onboarding, Employee Engagement
Education
Mayfield High School 2001 — 2005
Diploma
New Mexico State University-Dona Ana
Resource Residential June 2015 - Present
Integrity Asset Management April 2015 - July 2015
Convergys August 2013 - April 2015
Sitel August 2011 - May 2013
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Inbound Marketing, Transition Management, Technical Support, Outsourcing, Avaya, Call Center Development, Telemarketing, Customer Service, Leadership, Team Building, Management, Recruiting, Onboarding, Employee Engagement
Education
Mayfield High School 2001 — 2005
Diploma
New Mexico State University-Dona Ana
Phoebe C de Baca Phoebe C de Baca's Sitel Experience June 2010 - October 2011
Job Waitress at The Game Sports Bar & Grill
Industry
Experience
The Game Sports Bar & Grill June 2013 - Present
Dona Ana Community College January 2012 - June 2012
Sitel June 2010 - October 2011
Save Mart January 2008 - April 2008
Education
New Mexico State University 2010 — 2014
Community Nutrition, 3rd year
The Game Sports Bar & Grill June 2013 - Present
Dona Ana Community College January 2012 - June 2012
Sitel June 2010 - October 2011
Save Mart January 2008 - April 2008
Education
New Mexico State University 2010 — 2014
Community Nutrition, 3rd year
Vince Dickinson's Sitel Experience February 2003 - June 2004
Job Owner at Dickinson Copy Editing
Industry Writing and Editing
Experience
Dickinson Copy Editing November 2013 - Present
American InterContinental University June 2004 - March 2013
Sitel February 2003 - June 2004
Credence Systems April 2000 - November 2001
Skills
Microsoft Excel, Microsoft Word, Creativity Skills, Copy Editing, Team Building, Journalism, Book Writing, Sports Writing, Process Improvement, Customer Satisfaction, Customer Retention, Database Management, Higher Education, Admissions, Customer Service, Interviews, E-Learning, Wordsmithing, Editing, Songwriting, Recruiting, Time Management, Training, Staff Development, Leadership, Student Affairs, Adult Education, Distance Learning, Student Recruiting, Social Networking, Retaining Customers, Project Management, Career Counseling, Quality Control, Leadership Development, Public Speaking, Database Admin, Advertising, Coaching, Creative Writing, Resume Writing, Career Development, Student Development, Student Counseling, Admissions Counseling, Student Engagement, Academic Administration, Academic Advising, Enrollment Management
Education
Northwest Nazarene University 1987 — 1991
Bachelor of Arts (BA), English Language and Literature/Letters
University of Oregon 1989 — 1989
English Language and Literature/Letters
Oregon City High School 1983 — 1986
Dickinson Copy Editing November 2013 - Present
American InterContinental University June 2004 - March 2013
Sitel February 2003 - June 2004
Credence Systems April 2000 - November 2001
Skills
Microsoft Excel, Microsoft Word, Creativity Skills, Copy Editing, Team Building, Journalism, Book Writing, Sports Writing, Process Improvement, Customer Satisfaction, Customer Retention, Database Management, Higher Education, Admissions, Customer Service, Interviews, E-Learning, Wordsmithing, Editing, Songwriting, Recruiting, Time Management, Training, Staff Development, Leadership, Student Affairs, Adult Education, Distance Learning, Student Recruiting, Social Networking, Retaining Customers, Project Management, Career Counseling, Quality Control, Leadership Development, Public Speaking, Database Admin, Advertising, Coaching, Creative Writing, Resume Writing, Career Development, Student Development, Student Counseling, Admissions Counseling, Student Engagement, Academic Administration, Academic Advising, Enrollment Management
Education
Northwest Nazarene University 1987 — 1991
Bachelor of Arts (BA), English Language and Literature/Letters
University of Oregon 1989 — 1989
English Language and Literature/Letters
Oregon City High School 1983 — 1986
Edgar von Trotha IV Edgar von Trotha IV's Sitel Experience October 2006 - October 2007
Job Event assistant
Industry Consumer Services
Experience
Comcast Spotlight April 2013 - Present
Self Employed June 2009 - Present
Comcast Spotlight June 2011 - April 2013
Comcast Cable August 2010 - February 2011
ACS, a Xerox Company February 2009 - July 2010
Volt Management Group July 2008 - January 2009
T-Mobile USA December 2007 - July 2008
Sitel October 2006 - October 2007
Skills
Marketing Strategy, Digital Marketing, Advertising, Microsoft Office, Social Media, Training & Development, Advertising Sales, Tech Savvy, Critical Thinking, Cold Calling, Project Planning, Sales Presentations, Presentation Preparation, Research, Account Management, Business Planning, Proposal Writing, New Business Development, Analysis, Budgeting, Market Research, Online Marketing, Excel, Customer Service, Strategic Planning, Negotiation, Lead Generation, Online Advertising, Marketing Communications, Outlook, PowerPoint, Problem Solving, Word, Consultative Selling, Forecasting, Selling, Social Media Marketing, Management, Project Management, Sales, Integrated Marketing
Education
New Mexico State University 2005 — 2007
In Progress, Business, Psychology
Oñate High School 2002 — 2005
Comcast Spotlight April 2013 - Present
Self Employed June 2009 - Present
Comcast Spotlight June 2011 - April 2013
Comcast Cable August 2010 - February 2011
ACS, a Xerox Company February 2009 - July 2010
Volt Management Group July 2008 - January 2009
T-Mobile USA December 2007 - July 2008
Sitel October 2006 - October 2007
Skills
Marketing Strategy, Digital Marketing, Advertising, Microsoft Office, Social Media, Training & Development, Advertising Sales, Tech Savvy, Critical Thinking, Cold Calling, Project Planning, Sales Presentations, Presentation Preparation, Research, Account Management, Business Planning, Proposal Writing, New Business Development, Analysis, Budgeting, Market Research, Online Marketing, Excel, Customer Service, Strategic Planning, Negotiation, Lead Generation, Online Advertising, Marketing Communications, Outlook, PowerPoint, Problem Solving, Word, Consultative Selling, Forecasting, Selling, Social Media Marketing, Management, Project Management, Sales, Integrated Marketing
Education
New Mexico State University 2005 — 2007
In Progress, Business, Psychology
Oñate High School 2002 — 2005
Michael Olds Michael Olds's Sitel Experience January 2007 - September 2007
Job Technical Assembly Specialist at ShockWatch
Industry Logistics and Supply Chain
Experience
ShockWatch March 2014 - Present
TotalTrax, Inc. January 2012 - March 2014
ShockWatch November 2010 - January 2012
Mesilla Valley Maze September 2003 - November 2010
Convergys December 2009 - September 2010
Sitel January 2007 - September 2007
Suncoast Motion Picture Company September 2003 - August 2006
Skills
Supply Chain Management, Logistics, Process Improvement, Supply Chain, Cross-functional Team..., Manufacturing, Project Management, Continuous Improvement, Warehouse Management, Six Sigma, Operations Management, Integration, Shipping, Inventory Management, Management, De-escalation, Customer Service, Customer Satisfaction, Technical Support, Call Management, Call Control
Education
New Mexico State University 2003 — 2007
Secondary Education and Teaching
ShockWatch March 2014 - Present
TotalTrax, Inc. January 2012 - March 2014
ShockWatch November 2010 - January 2012
Mesilla Valley Maze September 2003 - November 2010
Convergys December 2009 - September 2010
Sitel January 2007 - September 2007
Suncoast Motion Picture Company September 2003 - August 2006
Skills
Supply Chain Management, Logistics, Process Improvement, Supply Chain, Cross-functional Team..., Manufacturing, Project Management, Continuous Improvement, Warehouse Management, Six Sigma, Operations Management, Integration, Shipping, Inventory Management, Management, De-escalation, Customer Service, Customer Satisfaction, Technical Support, Call Management, Call Control
Education
New Mexico State University 2003 — 2007
Secondary Education and Teaching
Amanda Olivas Amanda Olivas's Sitel Experience May 2009 - October 2009
Job Records Compliance Coordinator at Lovelace Respiratory Research Institute
Industry Accounting
Experience
Lovelace Respiratory Research Institute April 2014 - Present
Lovelace Respiratory Research Institute March 2012 - April 2014
Lovelace Respiratory Research Institute April 2011 - March 2012
FurstPerson October 2009 - April 2011
Sitel May 2009 - October 2009
Convergys May 2008 - April 2009
Skills
Recruiting, Employee Relations, Onboarding, HRIS, Interviews, Sourcing, New Hire Orientations, Screening, Background Checks, Job Fairs, Data Entry, Customer Service, Microsoft Excel, Talent Acquisition, Human Resources, Applicant Tracking..., Training, Internet Recruiting, Screening Resumes, Employee Training, College Recruiting, Administration, Employee Benefits, Accounting, Cash Receipts, Management, Hiring, Microsoft Office, Leadership, Team Building
Education
New Mexico State University 2004 — 2007
Bachelor, Business Administration, Management, Human Resources
Dona Ana Community College 2001 — 2004
Associate of Applied Science, Computer Technology
Lovelace Respiratory Research Institute April 2014 - Present
Lovelace Respiratory Research Institute March 2012 - April 2014
Lovelace Respiratory Research Institute April 2011 - March 2012
FurstPerson October 2009 - April 2011
Sitel May 2009 - October 2009
Convergys May 2008 - April 2009
Skills
Recruiting, Employee Relations, Onboarding, HRIS, Interviews, Sourcing, New Hire Orientations, Screening, Background Checks, Job Fairs, Data Entry, Customer Service, Microsoft Excel, Talent Acquisition, Human Resources, Applicant Tracking..., Training, Internet Recruiting, Screening Resumes, Employee Training, College Recruiting, Administration, Employee Benefits, Accounting, Cash Receipts, Management, Hiring, Microsoft Office, Leadership, Team Building
Education
New Mexico State University 2004 — 2007
Bachelor, Business Administration, Management, Human Resources
Dona Ana Community College 2001 — 2004
Associate of Applied Science, Computer Technology
Carla Federico Carla Federico's Sitel Experience December 2007 - September 2013
Job Helping You Get Better Results With Greater ROI
Industry Marketing and Advertising
Experience
Renegade Agent Marketing October 2013 - Present
Sitel December 2007 - September 2013
Skills
Advertising, Digital Marketing, Mobile Marketing, Online Advertising, Marketing Strategy, Social Networking
Education
North Florida Community College 2006 — 2009
Suwannee High School 2002 — 2006
Renegade Agent Marketing October 2013 - Present
Sitel December 2007 - September 2013
Skills
Advertising, Digital Marketing, Mobile Marketing, Online Advertising, Marketing Strategy, Social Networking
Education
North Florida Community College 2006 — 2009
Suwannee High School 2002 — 2006
Kathleen Gately Kathleen Gately's Sitel Experience April 2010 - August 2012
Job General Manager at The Five Wits
Industry Apparel & Fashion
Experience
The Five Wits January 2015 - Present
Mattress Firm March 2013 - January 2015
The Five Wits August 2012 - February 2013
Sitel April 2010 - August 2012
Carino's Italian 2008 - 2009
Skills
Customer Experience, Microsoft Office, Sales, Customer Satisfaction, Call Centers, Inbound Marketing, Spanish, Peer Mentoring, Privacy Policies, Mattresses, Writing, Flexibility, Mentoring New Hires, Problem Solving, Leadership, Quality Control, Cultural Sensitivity, Report Writing, Photoshop, Windows Vista, Mac OS X, Accurate Data Entry, Call Center, Spanish Literature, Financial Services
Education
Oklahoma City Community College
Engineering
University of Oklahoma 2004 — 2012
Bachelor of Arts (B.A.), Spanish Language and Literature
Rose State College
Engineering
Universitat de Barcelona
Spanish Language and Literature
The Five Wits January 2015 - Present
Mattress Firm March 2013 - January 2015
The Five Wits August 2012 - February 2013
Sitel April 2010 - August 2012
Carino's Italian 2008 - 2009
Skills
Customer Experience, Microsoft Office, Sales, Customer Satisfaction, Call Centers, Inbound Marketing, Spanish, Peer Mentoring, Privacy Policies, Mattresses, Writing, Flexibility, Mentoring New Hires, Problem Solving, Leadership, Quality Control, Cultural Sensitivity, Report Writing, Photoshop, Windows Vista, Mac OS X, Accurate Data Entry, Call Center, Spanish Literature, Financial Services
Education
Oklahoma City Community College
Engineering
University of Oklahoma 2004 — 2012
Bachelor of Arts (B.A.), Spanish Language and Literature
Rose State College
Engineering
Universitat de Barcelona
Spanish Language and Literature
Benjamin Salas's Sitel Experience July 2010 - August 2011
Job Student
Industry Accounting
Experience
Spring Mobile August 2014 - August 2015
S Taxation June 2014 - September 2014
Beautiful Sun August 2012 - August 2014
Kelly Accounting December 2012 - May 2013
Zia Tax December 2011 - August 2012
Sitel July 2010 - August 2011
Albertsons November 2008 - May 2010
Skills
Inventory Management, Microsoft Excel, Microsoft Office, Samsung Academy, Data Entry, Accounts Payable, Accounting, Outlook, Forecasting, Accounts Receivable, QuickBooks, Payroll, Customer Service, Microsoft Word, Access, Invoicing, Account Reconciliation, Time Management, PowerPoint, Process Improvement, Teamwork, Budgets, Auditing, Financial Reporting
Education
New Mexico State University 2014 — 2016
Bachelor's Degree, Accounting
New Mexico State University 2011 — 2014
Associate's Degree, Business Administration and Management, General, Sophmore
Las Cruces High School 2007 — 2010
High School, Business, 12
Spring Mobile August 2014 - August 2015
S Taxation June 2014 - September 2014
Beautiful Sun August 2012 - August 2014
Kelly Accounting December 2012 - May 2013
Zia Tax December 2011 - August 2012
Sitel July 2010 - August 2011
Albertsons November 2008 - May 2010
Skills
Inventory Management, Microsoft Excel, Microsoft Office, Samsung Academy, Data Entry, Accounts Payable, Accounting, Outlook, Forecasting, Accounts Receivable, QuickBooks, Payroll, Customer Service, Microsoft Word, Access, Invoicing, Account Reconciliation, Time Management, PowerPoint, Process Improvement, Teamwork, Budgets, Auditing, Financial Reporting
Education
New Mexico State University 2014 — 2016
Bachelor's Degree, Accounting
New Mexico State University 2011 — 2014
Associate's Degree, Business Administration and Management, General, Sophmore
Las Cruces High School 2007 — 2010
High School, Business, 12
Traci Hand's Sitel Experience January 2012 - June 2012
Job Energetic Support Technician • Project Management Advocate • Geek • Powerhouse • Curious? Read on!
Industry Computer Software
Experience
TimeClock Plus (Data Management, Inc) May 2012 - Present
Sitel January 2012 - June 2012
Hollywood Video January 2008 - June 2008
Skills
Technical Writing, SQL, TCP/IP, Microsoft Office, Windows, Troubleshooting, Remote Access, Citrix, Positional Training, Schedule Control, Phone Etiquette, Microsoft SQL Server, Software Implementation, Technical Support, LiveZilla Chat, Escalation Resolution, Linux, XP, Windows 7, SharePoint, IIS, Computer Hardware, CSS, Enterprise Software, Operating Systems, Software Installation, VPN, VMware ESX, Help Desk Support, System Administration, Software Documentation, Hardware, Databases, VMware, Database Administration, SaaS, Laptops, IT Service Management, IT Management, System Deployment, PHP, Servers, Windows Server, Active Directory, Firewalls, Antivirus, IT Operations, Printers, Windows Vista, Windows XP
Education
Colorado Technical University-Online 2013 — 2016
Bachelor's of Information Technology, Data Management
Northern Michigan University 2007 — 2007
Bentley Senior High School 2005 — 2007
High School Diploma, College-Centric
TimeClock Plus (Data Management, Inc) May 2012 - Present
Sitel January 2012 - June 2012
Hollywood Video January 2008 - June 2008
Skills
Technical Writing, SQL, TCP/IP, Microsoft Office, Windows, Troubleshooting, Remote Access, Citrix, Positional Training, Schedule Control, Phone Etiquette, Microsoft SQL Server, Software Implementation, Technical Support, LiveZilla Chat, Escalation Resolution, Linux, XP, Windows 7, SharePoint, IIS, Computer Hardware, CSS, Enterprise Software, Operating Systems, Software Installation, VPN, VMware ESX, Help Desk Support, System Administration, Software Documentation, Hardware, Databases, VMware, Database Administration, SaaS, Laptops, IT Service Management, IT Management, System Deployment, PHP, Servers, Windows Server, Active Directory, Firewalls, Antivirus, IT Operations, Printers, Windows Vista, Windows XP
Education
Colorado Technical University-Online 2013 — 2016
Bachelor's of Information Technology, Data Management
Northern Michigan University 2007 — 2007
Bentley Senior High School 2005 — 2007
High School Diploma, College-Centric
Matthew Herold Matthew Herold's Sitel Experience April 2012 - June 2012
Job Telecommunications, Customer Service, Data Entry
Industry Consumer Services
Experience
Domino's Pizza June 2013 - Present
Marriott International February 2013 - April 2013
Stream Global Services October 2012 - January 2013
Dollar Tree Stores September 2012 - January 2013
Sitel April 2012 - June 2012
The Home Depot March 2011 - December 2011
Skills
Team Management, Outsourcing, Data Analysis, Service Delivery, Microsoft Office, Telecommunications, Team Leadership
Education
Northwest Vista College 2013 — 2014
Associate of Science (AS), Computer Science
St. Mary's University 2010 — 2010
Bachelor of Applied Science (B.A.Sc.), Physics, 3.0
Domino's Pizza June 2013 - Present
Marriott International February 2013 - April 2013
Stream Global Services October 2012 - January 2013
Dollar Tree Stores September 2012 - January 2013
Sitel April 2012 - June 2012
The Home Depot March 2011 - December 2011
Skills
Team Management, Outsourcing, Data Analysis, Service Delivery, Microsoft Office, Telecommunications, Team Leadership
Education
Northwest Vista College 2013 — 2014
Associate of Science (AS), Computer Science
St. Mary's University 2010 — 2010
Bachelor of Applied Science (B.A.Sc.), Physics, 3.0
Christy Chavez Christy Chavez's Sitel Experience January 2008 - January 2010
Job Customer Service at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2011 - Present
TeleTech October 2011 - Present
Sitel January 2008 - January 2010
Walgreens January 2005 - March 2007
Home Run Pizza December 1999 - February 2005
Skills
Customer Service, Hard work Ethic, Quick Learner, Team-oriented, Pharmacy Technicians, Customer Experience, Data Entry, Teamwork, Telephone Skills
Education
National American University 2010 — 2012
Diploma, Medical Billing and Coding
National American University-Albuquerque 2010 — 2012
Diploma, Medical Billing and COding
PIMA Medical Institute 2005 2004 — 2005
Diploma, Pharmacy Technician/Assistant
TeleTech October 2011 - Present
TeleTech October 2011 - Present
Sitel January 2008 - January 2010
Walgreens January 2005 - March 2007
Home Run Pizza December 1999 - February 2005
Skills
Customer Service, Hard work Ethic, Quick Learner, Team-oriented, Pharmacy Technicians, Customer Experience, Data Entry, Teamwork, Telephone Skills
Education
National American University 2010 — 2012
Diploma, Medical Billing and Coding
National American University-Albuquerque 2010 — 2012
Diploma, Medical Billing and COding
PIMA Medical Institute 2005 2004 — 2005
Diploma, Pharmacy Technician/Assistant
Tara Dilzer Alexander's Sitel Experience January 2004 - July 2006
Job technology maven + design geek + grammar snob
Industry Computer Software
Experience
CA Technologies October 2011 - Present
datavoltron September 2005 - Present
CA Technologies July 2007 - October 2011
RentPath (Formerly PRIMEDIA) August 2005 - July 2007
Sitel January 2004 - July 2006
Skills
Analysis, Copywriting, Editing, Salesforce.com, Product Marketing, Social Media, Market Research, Graphic Design, Twitter, LinkedIn, Technical Writing, Marketing Communications, Organizational..., Organizational Behavior, Digital Media, Digital Strategy, Change Management, Adobe Creative Suite, Social Networking, Corporate Communications, Presentation Development, Information Graphics, Marketing, Public Relations, Management, SaaS, Cloud Computing, Strategic Partnerships, CRM, Enterprise Software
Education
University of South Florida 2002 — 2004
BA, English and Spanish Literature
University of Florida 2000 — 2002
BA, English and Spanish Literature
New York University
Digital Communication and Media/Multimedia
CA Technologies October 2011 - Present
datavoltron September 2005 - Present
CA Technologies July 2007 - October 2011
RentPath (Formerly PRIMEDIA) August 2005 - July 2007
Sitel January 2004 - July 2006
Skills
Analysis, Copywriting, Editing, Salesforce.com, Product Marketing, Social Media, Market Research, Graphic Design, Twitter, LinkedIn, Technical Writing, Marketing Communications, Organizational..., Organizational Behavior, Digital Media, Digital Strategy, Change Management, Adobe Creative Suite, Social Networking, Corporate Communications, Presentation Development, Information Graphics, Marketing, Public Relations, Management, SaaS, Cloud Computing, Strategic Partnerships, CRM, Enterprise Software
Education
University of South Florida 2002 — 2004
BA, English and Spanish Literature
University of Florida 2000 — 2002
BA, English and Spanish Literature
New York University
Digital Communication and Media/Multimedia
Ross Ehrich Ross Ehrich's Sitel Experience October 2009 - April 2010
Job Managing Partner at All Cutz Barber Shop
Industry Health, Wellness and Fitness
Experience
All Cutz Barber Shop June 2012 - Present
AR Partnership for Health January 2012 - Present
Alorica September 2010 - January 2012
Sitel October 2009 - April 2010
New Hope International Church June 2004 - September 2009
W.W. Grainger, China August 2005 - December 2008
Auction Store Midwest November 2004 - May 2005
Kraft Foods November 1999 - February 2004
Spherion May 1997 - November 1999
Skills
Barbering, Creative Writing, Web Content, Customer Service, Troubleshooting, Call Centers, Microsoft Excel, Outlook, Avaya, Customer Satisfaction, Management, Team Building, Public Speaking, Microsoft Office, Training, Entrepreneurship, Writing, Call Center, SAP, Team Leadership, PowerPoint, Printers, Visio, Power Point, HP Service Center, Peregrine, Remedy Ticketing System, Entertainment, Carpentry, Drywall, Shipping, Warehousing, Nutrition, Real Estate Transactions, Carpet, Retail, Active Directory, Pastoral Care, Copywriting, Preaching, Problem Solving, Communication, Job Coaching, Merchandising, Store Management, Presenter, Listener, Conflict Resolution, Ethics, Social Media Marketing
Education
Oakton Community College 2000 — 2002
21 credit hours earned, General Studies, 3.89
Computer Learning Center 1996 — 1997
Certificate, Network and System Administration/Administrator, 4.1
Computer Learning Center 1988 — 1989
Certificate, Computer Programming, 3.8
All Cutz Barber Shop June 2012 - Present
AR Partnership for Health January 2012 - Present
Alorica September 2010 - January 2012
Sitel October 2009 - April 2010
New Hope International Church June 2004 - September 2009
W.W. Grainger, China August 2005 - December 2008
Auction Store Midwest November 2004 - May 2005
Kraft Foods November 1999 - February 2004
Spherion May 1997 - November 1999
Skills
Barbering, Creative Writing, Web Content, Customer Service, Troubleshooting, Call Centers, Microsoft Excel, Outlook, Avaya, Customer Satisfaction, Management, Team Building, Public Speaking, Microsoft Office, Training, Entrepreneurship, Writing, Call Center, SAP, Team Leadership, PowerPoint, Printers, Visio, Power Point, HP Service Center, Peregrine, Remedy Ticketing System, Entertainment, Carpentry, Drywall, Shipping, Warehousing, Nutrition, Real Estate Transactions, Carpet, Retail, Active Directory, Pastoral Care, Copywriting, Preaching, Problem Solving, Communication, Job Coaching, Merchandising, Store Management, Presenter, Listener, Conflict Resolution, Ethics, Social Media Marketing
Education
Oakton Community College 2000 — 2002
21 credit hours earned, General Studies, 3.89
Computer Learning Center 1996 — 1997
Certificate, Network and System Administration/Administrator, 4.1
Computer Learning Center 1988 — 1989
Certificate, Computer Programming, 3.8
Robert Coles's Sitel Experience February 2014 - Present
Job Global Digital Marketing at Sitel
Industry Marketing and Advertising
Experience
Sitel February 2014 - Present
Freelance January 2010 - Present
Brookdale Senior Living January 2014 - July 2014
Inbound Marketing Agents November 2012 - May 2013
Quality Systems, Inc January 2010 - November 2012
Skills
Creative Writing, Graphic Design, Editing, Video Editing, Video Production, News Writing, Journalism, Blogging, Web Design, Logo Design, Designs, Film, Entertainment, Social Media Marketing, Technical Writing, SEO, Content Strategy, Social Networking, Marketing, Social Media, Creative Direction, Copywriting, Graphics, Facebook, Video, Magazines, Art, Email Marketing, Advertising, Copy Editing, New Media, Editorial, Multimedia, Publishing, Brand Development, Mac, WordPress, Digital Media, Photography, Newsletters, Digital Photography, Art Direction, Creative Strategy, Marketing Strategy, Online Marketing, Digital Marketing, Management
Education
O'More College of Design 2011 — 2012
BA, Graphic Design and Visual Communications
Lipscomb University 2007 — 2010
Bachelor of Arts (BA), English - Research
Oklahoma Christian University 2006 — 2007
Theatre and English
Sitel February 2014 - Present
Freelance January 2010 - Present
Brookdale Senior Living January 2014 - July 2014
Inbound Marketing Agents November 2012 - May 2013
Quality Systems, Inc January 2010 - November 2012
Skills
Creative Writing, Graphic Design, Editing, Video Editing, Video Production, News Writing, Journalism, Blogging, Web Design, Logo Design, Designs, Film, Entertainment, Social Media Marketing, Technical Writing, SEO, Content Strategy, Social Networking, Marketing, Social Media, Creative Direction, Copywriting, Graphics, Facebook, Video, Magazines, Art, Email Marketing, Advertising, Copy Editing, New Media, Editorial, Multimedia, Publishing, Brand Development, Mac, WordPress, Digital Media, Photography, Newsletters, Digital Photography, Art Direction, Creative Strategy, Marketing Strategy, Online Marketing, Digital Marketing, Management
Education
O'More College of Design 2011 — 2012
BA, Graphic Design and Visual Communications
Lipscomb University 2007 — 2010
Bachelor of Arts (BA), English - Research
Oklahoma Christian University 2006 — 2007
Theatre and English
David Baillargeon's Sitel Experience May 2007 - August 2007
Job Stage Designer at Baker Hughes
Industry Mechanical or Industrial Engineering
Experience
Baker Hughes May 2013 - Present
Baker Hughes June 2010 - May 2013
Diversified Systems Resources May 2009 - June 2009
Sitel May 2007 - August 2007
Skills
Troubleshooting, Microsoft Excel, Software Documentation, SAP, Pro/ENGINEER, NX Unigraphics, Teamcenter, Microsoft Office, Microsoft Project, ANSYS, Project Management, VBA, Polyworks
Education
Oklahoma State University 2006 — 2010
Bachelor's Degree, Mechanical Engineering
Baker Hughes May 2013 - Present
Baker Hughes June 2010 - May 2013
Diversified Systems Resources May 2009 - June 2009
Sitel May 2007 - August 2007
Skills
Troubleshooting, Microsoft Excel, Software Documentation, SAP, Pro/ENGINEER, NX Unigraphics, Teamcenter, Microsoft Office, Microsoft Project, ANSYS, Project Management, VBA, Polyworks
Education
Oklahoma State University 2006 — 2010
Bachelor's Degree, Mechanical Engineering
Kimberly Johnston Kimberly Johnston's Sitel Experience January 2008 - May 2008
Job Student Employee at University of Mississippi
Industry Education Management
Experience
University of Mississippi August 2013 - Present
Hancock Fabrics February 2013 - June 2013
Milwaukee Electric Tool December 2011 - August 2012
Comcast Cable June 2008 - December 2011
Sitel January 2008 - May 2008
Aerospace Products International January 2000 - January 2008
Kellstrom Industries January 1997 - January 2000
Kellstrom Industries 1997 - 2000
Skills
Outlook, Customer Service, Data Entry, SAP, Leadership, Time Management, Management, Purchasing, Logistics, Microsoft Excel, Sales, Call Center, Microsoft Word, Lotus Notes, Analysis, Inventory Control, Negotiation, Invoicing, Sourcing, Office Administration, Front Office, Retail Sales, Supervisory Skills, Inventory Management, Call Centers
Education
University of Mississippi 2013 — 2015
Bachelor of Applied Science (BASc), Social Work, Junior
Northwest Mississippi Community College 2010 — 2012
Associate of Science (A.S.), Social Work
University of Mississippi August 2013 - Present
Hancock Fabrics February 2013 - June 2013
Milwaukee Electric Tool December 2011 - August 2012
Comcast Cable June 2008 - December 2011
Sitel January 2008 - May 2008
Aerospace Products International January 2000 - January 2008
Kellstrom Industries January 1997 - January 2000
Kellstrom Industries 1997 - 2000
Skills
Outlook, Customer Service, Data Entry, SAP, Leadership, Time Management, Management, Purchasing, Logistics, Microsoft Excel, Sales, Call Center, Microsoft Word, Lotus Notes, Analysis, Inventory Control, Negotiation, Invoicing, Sourcing, Office Administration, Front Office, Retail Sales, Supervisory Skills, Inventory Management, Call Centers
Education
University of Mississippi 2013 — 2015
Bachelor of Applied Science (BASc), Social Work, Junior
Northwest Mississippi Community College 2010 — 2012
Associate of Science (A.S.), Social Work
ali raza liaquat's Sitel Experience January 2014 - Present
Job Sr Network Engineer at Esurance
Industry Information Technology and Services
Experience
Esurance October 2014 - Present
Sitel January 2014 - Present
Wipro Technologies April 2012 - January 2014
HCL America ( Teraddyne Inc.) February 2012 - April 2012
HP Enterprise Services April 2011 - March 2012
Huawei T April 2008 - October 2010
Skills
Cisco, Troubleshooting, Switches, Routers, HP, Software Installation, WAN, CCNP, Network Security, Cisco Technologies, Routing, Network Engineering, BGP, Cisco Routers, Data Center, Juniper, Networking, Cisco Nexus, Telecommunications, System Deployment, Network Administration, Cisco Certified, Technical Support, SDH, Wireless, CCNA, OSPF, Cisco IOS, F5 BigIP, VPN, Network Design, EIGRP, LAN-WAN, Firewalls, QoS, RIP, VLAN, Routing Protocols, Juniper Technologies, Cisco ASA, Vendor Management, Switching, TCP/IP, Testing, Management
Education
Queen's College 2011 — 2011
CCNP, Information Technology
National University of Computer and Emerging Sciences 2009 — 2010
Masters, telecommunications
Esurance October 2014 - Present
Sitel January 2014 - Present
Wipro Technologies April 2012 - January 2014
HCL America ( Teraddyne Inc.) February 2012 - April 2012
HP Enterprise Services April 2011 - March 2012
Huawei T April 2008 - October 2010
Skills
Cisco, Troubleshooting, Switches, Routers, HP, Software Installation, WAN, CCNP, Network Security, Cisco Technologies, Routing, Network Engineering, BGP, Cisco Routers, Data Center, Juniper, Networking, Cisco Nexus, Telecommunications, System Deployment, Network Administration, Cisco Certified, Technical Support, SDH, Wireless, CCNA, OSPF, Cisco IOS, F5 BigIP, VPN, Network Design, EIGRP, LAN-WAN, Firewalls, QoS, RIP, VLAN, Routing Protocols, Juniper Technologies, Cisco ASA, Vendor Management, Switching, TCP/IP, Testing, Management
Education
Queen's College 2011 — 2011
CCNP, Information Technology
National University of Computer and Emerging Sciences 2009 — 2010
Masters, telecommunications
Sera Cremona Sera Cremona's Sitel Experience 2010 - 2010
Job at
Industry Design
Experience
Cremona Customs LLC March 2014 - Present
Alfred Williams & Co. July 2011 - Present
Davis Art Advisory January 2006 - January 2012
Sitel 2010 - 2010
Anglo Irish Bank 2005 - 2008
Zone Chelsea 2005 - 2006
Skills
Marketing/ PR/ Branding, Charitable Event..., Procurement, Business Development, Art, Creative Direction, Marketing, Curating, Event Planning, Software Documentation, Project Planning, Management, Contract Negotiation, Contemporary Art, Nonprofits, New Business Development, Time Management, Fine Art, Project Management, Negotiation
Education
New York University 2008 — 2008
Art Consulting
Savannah College of Art and Design 2003 — 2004
Graduate program: Painting, Arts Administration & Art Criticism
Virginia Polytechnic Institute and State University 1999 — 2002
BFA, Arts Administration & Studio Arts
Cremona Customs LLC March 2014 - Present
Alfred Williams & Co. July 2011 - Present
Davis Art Advisory January 2006 - January 2012
Sitel 2010 - 2010
Anglo Irish Bank 2005 - 2008
Zone Chelsea 2005 - 2006
Skills
Marketing/ PR/ Branding, Charitable Event..., Procurement, Business Development, Art, Creative Direction, Marketing, Curating, Event Planning, Software Documentation, Project Planning, Management, Contract Negotiation, Contemporary Art, Nonprofits, New Business Development, Time Management, Fine Art, Project Management, Negotiation
Education
New York University 2008 — 2008
Art Consulting
Savannah College of Art and Design 2003 — 2004
Graduate program: Painting, Arts Administration & Art Criticism
Virginia Polytechnic Institute and State University 1999 — 2002
BFA, Arts Administration & Studio Arts
Cassandra Gurule Cassandra Gurule's Sitel Experience June 2008 - September 2011
Job Make a living ······living :) at World Ventures
Industry Consumer Services
Experience
World Ventures April 2012 - Present
T-Mobile September 2011 - Present
avon April 2011 - October 2012
Sitel June 2008 - September 2011
Southwest Organizing project SWOP August 2006 - May 2008
Skills
Customer Service, Leadership
Education
National American University
Business Administration
Ser De New Mexico
World Ventures April 2012 - Present
T-Mobile September 2011 - Present
avon April 2011 - October 2012
Sitel June 2008 - September 2011
Southwest Organizing project SWOP August 2006 - May 2008
Skills
Customer Service, Leadership
Education
National American University
Business Administration
Ser De New Mexico
Tammi Banaszak Tammi Banaszak's Sitel Experience August 2007 - December 2009
Job Director of Real Estate at Sears Holdings Corporation
Industry Accounting
Experience
Sears Holdings Corporation March 2014 - Present
Sears Holdings Corporation July 2003 - Present
Sitel August 2007 - December 2009
Kmart Corporation 2003 - 2006
Meijer September 1993 - November 2003
Tremaine Lumber Company (residential) June 1989 - February 1992
Skills
Accounting, Auditing, Organizing, Accounts Payable, Accounts Receivable, Expenses, Retail, Financial Analysis, Asset Management, Account Reconciliation, Real Estate, Leases, Property Management, Corporate Real Estate, Human Resources, Tax, Finance, Budgets, Management, Due Diligence
Education
Northwood University 2000 — 2003
Bachelor Business Science-, Accounting
Transitions School of Cosmetology 1987 — 1989
State of Michigan License, Cosmetology-Hair, Skin and Nails
Sears Holdings Corporation March 2014 - Present
Sears Holdings Corporation July 2003 - Present
Sitel August 2007 - December 2009
Kmart Corporation 2003 - 2006
Meijer September 1993 - November 2003
Tremaine Lumber Company (residential) June 1989 - February 1992
Skills
Accounting, Auditing, Organizing, Accounts Payable, Accounts Receivable, Expenses, Retail, Financial Analysis, Asset Management, Account Reconciliation, Real Estate, Leases, Property Management, Corporate Real Estate, Human Resources, Tax, Finance, Budgets, Management, Due Diligence
Education
Northwood University 2000 — 2003
Bachelor Business Science-, Accounting
Transitions School of Cosmetology 1987 — 1989
State of Michigan License, Cosmetology-Hair, Skin and Nails
Christie Claybrooks-Flenoy Christie Claybrooks-Flenoy's Sitel Experience May 2007 - January 2014
Job Former Financial AnalystIT/Sourcing at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2007 - January 2014
Sitel 2007 - January 2014
DuPont 2003 - 2007
Spherion 2002 - 2003
Kroger 2000 - 2002
CNA Insurance 1998 - 1999
United States Postal Service 1996 - 1998
Skills
Accounts Payable, Accounting, Outlook, Access, Customer Service, Excel, Customer Relations, Microsoft Office, Word, Budgeting, Telecommunications, Analysis, Billing, Forecasting, Event Planning, Coaching, Lotus Notes, Vendor Management, Troubleshooting, Problem Solving, Financial Analysis, Vendor Relations, Administration, Financial Reporting, Organizational..., Business Analysis, Customer Satisfaction, Scheduling, Email Marketing, Microsoft Excel, Team Leadership, Strategic Planning, Operations Management, Invoicing, Call Centers, Process Improvement, Management, Leadership
Education
Middle Tennessee State University 1993 — 1997
BS, Mass Communications
Nashville State Community College
Sitel May 2007 - January 2014
Sitel 2007 - January 2014
DuPont 2003 - 2007
Spherion 2002 - 2003
Kroger 2000 - 2002
CNA Insurance 1998 - 1999
United States Postal Service 1996 - 1998
Skills
Accounts Payable, Accounting, Outlook, Access, Customer Service, Excel, Customer Relations, Microsoft Office, Word, Budgeting, Telecommunications, Analysis, Billing, Forecasting, Event Planning, Coaching, Lotus Notes, Vendor Management, Troubleshooting, Problem Solving, Financial Analysis, Vendor Relations, Administration, Financial Reporting, Organizational..., Business Analysis, Customer Satisfaction, Scheduling, Email Marketing, Microsoft Excel, Team Leadership, Strategic Planning, Operations Management, Invoicing, Call Centers, Process Improvement, Management, Leadership
Education
Middle Tennessee State University 1993 — 1997
BS, Mass Communications
Nashville State Community College
Jay Ossman Jay Ossman's Sitel Experience 1997 - 2005
Job Contact Center Professional
Industry Internet
Experience
ReachLocal July 2008 - January 2011
First American Home Buyers Protection Corporation 2006 - 2008
Sitel 1997 - 2005
Skills
Call Center, Customer Experience, Salesforce.com, SEM
Education
Northwestern State University 2013 — 2015
BSN, Registered Nursing/Registered Nurse
University of Missouri-Columbia 1989 — 1994
ReachLocal July 2008 - January 2011
First American Home Buyers Protection Corporation 2006 - 2008
Sitel 1997 - 2005
Skills
Call Center, Customer Experience, Salesforce.com, SEM
Education
Northwestern State University 2013 — 2015
BSN, Registered Nursing/Registered Nurse
University of Missouri-Columbia 1989 — 1994
Doug Jankowski Doug Jankowski's Sitel Experience March 1996 - April 1997
Job Servant Leader, Digital Sherpa, Analytics Ninja
Industry Internet
Experience
Brady Corporation (NYSE:BRC) April 2009 - Present
Synacor, Inc. (NASDAQ:SYNC) October 2007 - March 2009
Virginia Web Properties, LLC August 2005 - March 2007
Gannett Healthcare Group (NYSE:GCI) September 1997 - August 2005
Sitel March 1996 - April 1997
Skills
E-commerce, Web Marketing, Web Analytics, E-business, Mobile Applications, Online Marketing, Multi-channel Marketing, SEM, Website Development, Conversion Optimization, Google Analytics, Organic Search, E-commerce Consulting, Magento, Start-ups, Landing Page..., Digital Marketing, Lead Generation, Email Marketing, E-business Development, Web Strategy, Management, Web Merchandising, International E-commerce, CRM, Affiliate Marketing, Agile Methodologies, Tag Management, PPC, Direct Marketing
Education
Saint Louis University
Executive Certificate, Web Globalization Management
National University
Master of Science, E-business, Cum Laude
Thomas Edison State College
Bachelor of Arts, Liberal Studies (Business Administration concentration)
Brady Corporation (NYSE:BRC) April 2009 - Present
Synacor, Inc. (NASDAQ:SYNC) October 2007 - March 2009
Virginia Web Properties, LLC August 2005 - March 2007
Gannett Healthcare Group (NYSE:GCI) September 1997 - August 2005
Sitel March 1996 - April 1997
Skills
E-commerce, Web Marketing, Web Analytics, E-business, Mobile Applications, Online Marketing, Multi-channel Marketing, SEM, Website Development, Conversion Optimization, Google Analytics, Organic Search, E-commerce Consulting, Magento, Start-ups, Landing Page..., Digital Marketing, Lead Generation, Email Marketing, E-business Development, Web Strategy, Management, Web Merchandising, International E-commerce, CRM, Affiliate Marketing, Agile Methodologies, Tag Management, PPC, Direct Marketing
Education
Saint Louis University
Executive Certificate, Web Globalization Management
National University
Master of Science, E-business, Cum Laude
Thomas Edison State College
Bachelor of Arts, Liberal Studies (Business Administration concentration)
Christopher Duncan-Araúz Christopher Duncan-Araúz's Sitel Experience May 2009 - August 2009
Job Software Engineering Student
Industry Computer Software
Experience
Contractor July 2012 - December 2014
City of Alexandria October 2011 - December 2011
Target November 2009 - December 2011
Sitel May 2009 - August 2009
United States Air Force March 2006 - April 2006
Skills
HTML, Java, Web Development, MySQL, PHP, JavaScript, XML, CSS, Customer Service, Programming, Software Development, XHTML, Dreamweaver, Flash, ActionScript, Illustrator, Android, Eclipse, JSP, jQuery, UML, HTML 5, HTML5
Education
Northern Virginia Community College 2011 — 2013
Computer Science, Software Engineering
San Antonio College 2008 — 2009
Engineering, Computers
Saint Mary's School 1996 — 2008
High School Diploma, Science, Language, and Commerce
Contractor July 2012 - December 2014
City of Alexandria October 2011 - December 2011
Target November 2009 - December 2011
Sitel May 2009 - August 2009
United States Air Force March 2006 - April 2006
Skills
HTML, Java, Web Development, MySQL, PHP, JavaScript, XML, CSS, Customer Service, Programming, Software Development, XHTML, Dreamweaver, Flash, ActionScript, Illustrator, Android, Eclipse, JSP, jQuery, UML, HTML 5, HTML5
Education
Northern Virginia Community College 2011 — 2013
Computer Science, Software Engineering
San Antonio College 2008 — 2009
Engineering, Computers
Saint Mary's School 1996 — 2008
High School Diploma, Science, Language, and Commerce
Frederic Armijo's Sitel Experience March 2014 - Present
Job Manager at Sitel
Industry Medical Practice
Experience
Sitel March 2014 - Present
Grace Requires Understanding February 2008 - March 2013
Skills
CPR Certified, Prescription Drugs, Microsoft Office, Great Organizer, Organizational..., Collaborative Problem...
Education
New Mexico State University 2012 — 2016
Public Health Education and Promotion
Sitel March 2014 - Present
Grace Requires Understanding February 2008 - March 2013
Skills
CPR Certified, Prescription Drugs, Microsoft Office, Great Organizer, Organizational..., Collaborative Problem...
Education
New Mexico State University 2012 — 2016
Public Health Education and Promotion
Kiran Daswani Kiran Daswani's Sitel Experience December 2007 - January 2008
Job Assistant Marketing Manager at Promotech Business Solutions
Industry Financial Services
Experience
Supertronix August 2015 - Present
Promotech Business Solutions April 2014 - December 2014
Piece o cake custom creations October 2011 - March 2014
Cash Store Financial January 2011 - October 2011
Cash Store Financial October 2008 - December 2010
Promotech Computers April 2008 - September 2008
Sitel December 2007 - January 2008
P&P enterprises April 2004 - September 2004
Skills
Bookkeeping, Managing Finances, Finance, Banking, Business Analysis, Databases
Education
University of New Brunswick 2006 — 2007
St. Thomas University (CA) 2004 — 2007
Bachelor of Arts (BA), Counseling Psychology
National Institute of Information Technology 2001 — 2002
web centric computing, Computer Programming
Supertronix August 2015 - Present
Promotech Business Solutions April 2014 - December 2014
Piece o cake custom creations October 2011 - March 2014
Cash Store Financial January 2011 - October 2011
Cash Store Financial October 2008 - December 2010
Promotech Computers April 2008 - September 2008
Sitel December 2007 - January 2008
P&P enterprises April 2004 - September 2004
Skills
Bookkeeping, Managing Finances, Finance, Banking, Business Analysis, Databases
Education
University of New Brunswick 2006 — 2007
St. Thomas University (CA) 2004 — 2007
Bachelor of Arts (BA), Counseling Psychology
National Institute of Information Technology 2001 — 2002
web centric computing, Computer Programming
Josh Christensen Josh Christensen's Sitel Experience August 2007 - October 2007
Job Software Engineer at ProKarma
Industry Computer Software
Experience
ProKarma May 2014 - Present
Financial Transmission Network, Inc. October 2010 - May 2014
Troppin.com March 2009 - October 2010
ASC Information Technology January 2007 - October 2010
MedWell Rx April 2008 - April 2009
Securities America November 2007 - April 2008
Sitel August 2007 - October 2007
Pioneer Hi-Bred International January 2007 - July 2007
The Gallup Organization May 2005 - January 2007
Northwest Missouri State University August 2002 - April 2005
Skills
C#, .NET, ASP.NET MVC, jQuery, JavaScript, HTML + CSS, AJAX, ASP.NET, Android, Java, eCommerce, Team Foundation Server..., Windows Server 2000-2008, SQL Server 2000-2008, MySQL, Fluent NHibernate, IIS, Sybase, XSS, PCI Compliance, Agile, Mobile Devices, Solr, Unix, PHP, Mobile Commerce, Social Commerce, Agile Methodologies, Objective-C, iPhone, Mobile Applications, Databases, VB.NET, Visual Basic, CSS, Microsoft SQL Server, ASP
Education
Northwest Missouri State University 2001 — 2007
B.S., Computer Science
ProKarma May 2014 - Present
Financial Transmission Network, Inc. October 2010 - May 2014
Troppin.com March 2009 - October 2010
ASC Information Technology January 2007 - October 2010
MedWell Rx April 2008 - April 2009
Securities America November 2007 - April 2008
Sitel August 2007 - October 2007
Pioneer Hi-Bred International January 2007 - July 2007
The Gallup Organization May 2005 - January 2007
Northwest Missouri State University August 2002 - April 2005
Skills
C#, .NET, ASP.NET MVC, jQuery, JavaScript, HTML + CSS, AJAX, ASP.NET, Android, Java, eCommerce, Team Foundation Server..., Windows Server 2000-2008, SQL Server 2000-2008, MySQL, Fluent NHibernate, IIS, Sybase, XSS, PCI Compliance, Agile, Mobile Devices, Solr, Unix, PHP, Mobile Commerce, Social Commerce, Agile Methodologies, Objective-C, iPhone, Mobile Applications, Databases, VB.NET, Visual Basic, CSS, Microsoft SQL Server, ASP
Education
Northwest Missouri State University 2001 — 2007
B.S., Computer Science
David Larrison's Sitel Experience October 2011 - July 2012
Job Student at Nazareth College of Rochester
Industry Human Resources
Experience
Starbucks June 2013 - Present
Wegmans Food Markets February 2013 - Present
Medscribe Communications, Inc. September 2012 - November 2012
Sitel October 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English
Education
Nazareth College of Rochester 2013 — 2014
Master's degree, Human Resource Management
SUNY Oneonta 2007 — 2011
Bachelor's degree, Psychology/Anthropology
Starbucks June 2013 - Present
Wegmans Food Markets February 2013 - Present
Medscribe Communications, Inc. September 2012 - November 2012
Sitel October 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English
Education
Nazareth College of Rochester 2013 — 2014
Master's degree, Human Resource Management
SUNY Oneonta 2007 — 2011
Bachelor's degree, Psychology/Anthropology
Johnny Trinh Johnny Trinh's Sitel Experience 2012 - 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
Sitel 2012 - 2013
Wendys International September 2011 - November 2012
Skills
Customer Service..., Microsoft Office, Interpersonal..., Computer Repair, Hardwork, Integrity, Dependable Team Player, Teamwork, Leadership, Organization, Front Office
Education
National American University-Albuquerque 2013 — 2015
Information Technology
Cental New Mexico Community College 2011 — 2013
Information Technology
Sitel 2012 - 2013
Wendys International September 2011 - November 2012
Skills
Customer Service..., Microsoft Office, Interpersonal..., Computer Repair, Hardwork, Integrity, Dependable Team Player, Teamwork, Leadership, Organization, Front Office
Education
National American University-Albuquerque 2013 — 2015
Information Technology
Cental New Mexico Community College 2011 — 2013
Information Technology
Jem Baker's Sitel Experience January 2012 - June 2012
Job Pipefitter at Blitz Energy Services LLC
Industry Oil & Energy
Experience
Blitz Energy Services LLC August 2014 - Present
Willbros Group, Inc. March 2013 - August 2014
Sitel January 2012 - June 2012
Federal Protective Service October 2007 - June 2011
Orthodox Christian Fellowship October 2009 - August 2010
New Mexico State University August 2008 - December 2008
New Mexico State University May 2006 - December 2007
Skills
Training, Policy, Security, Customer Service, Research, Team Building, Team Leadership, Data Entry, National Security, Public Speaking, Pipefitting, Heavy Equipment, Earthmoving, Metal Fabrication, Pipeline Construction
Education
New Mexico State University 2006 — 2012
AA, Government and Criminal Justice
Blitz Energy Services LLC August 2014 - Present
Willbros Group, Inc. March 2013 - August 2014
Sitel January 2012 - June 2012
Federal Protective Service October 2007 - June 2011
Orthodox Christian Fellowship October 2009 - August 2010
New Mexico State University August 2008 - December 2008
New Mexico State University May 2006 - December 2007
Skills
Training, Policy, Security, Customer Service, Research, Team Building, Team Leadership, Data Entry, National Security, Public Speaking, Pipefitting, Heavy Equipment, Earthmoving, Metal Fabrication, Pipeline Construction
Education
New Mexico State University 2006 — 2012
AA, Government and Criminal Justice
Kyle McDowell Kyle McDowell's Sitel Experience August 1999 - January 2004
Job Vice President, Operations and Transformation UnitedHealth Group
Industry Hospital & Health Care
Experience
Optum at United Health Group (UNH) September 2011 - Present
Universal American January 2009 - August 2011
WellCare February 2004 - January 2009
Sitel August 1999 - January 2004
Bank of America August 1993 - January 1998
Skills
Strategic Planning, Call Centers, Healthcare, Acquisition Integration, Operations Management, Process Improvement, Vendor Management, IT Strategy, Leadership, Program Management, Cross-functional Team..., Customer Service, Six Sigma, Customer Experience, Call Center, Business Process..., Team Building, Team Leadership, Business Analysis, Analytics, Managed Care, Enterprise Software, Business Intelligence, Strategy, Leadership Development, Change Management, Performance Management, Medicare
Education
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA)
University of South Florida
BA, Mass Communications
Optum at United Health Group (UNH) September 2011 - Present
Universal American January 2009 - August 2011
WellCare February 2004 - January 2009
Sitel August 1999 - January 2004
Bank of America August 1993 - January 1998
Skills
Strategic Planning, Call Centers, Healthcare, Acquisition Integration, Operations Management, Process Improvement, Vendor Management, IT Strategy, Leadership, Program Management, Cross-functional Team..., Customer Service, Six Sigma, Customer Experience, Call Center, Business Process..., Team Building, Team Leadership, Business Analysis, Analytics, Managed Care, Enterprise Software, Business Intelligence, Strategy, Leadership Development, Change Management, Performance Management, Medicare
Education
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA)
University of South Florida
BA, Mass Communications
Javon Daniels Javon Daniels's Sitel Experience November 2011 - March 2012
Job Cashier at Walmart
Industry Consumer Services
Experience
Walmart March 2015 - Present
Express Employment Professionals September 2014 - November 2014
Starbucks October 2013 - August 2014
Hyatt Hotels Corporation November 2012 - October 2013
Sitel November 2011 - March 2012
Regal Entertainment Group September 2011 - October 2011
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines July 2010 - January 2011
Skills
Customer Service, Theatre, Microsoft Office, Teamwork, Time Management, Strategic Planning, Team Leadership
Education
New York Film Academy 2011 — 2011
One year certificate, Acting
Douglas Anderson School of the Arts 2006 — 2010
High School Diploma, General Education and theatre
Walmart March 2015 - Present
Express Employment Professionals September 2014 - November 2014
Starbucks October 2013 - August 2014
Hyatt Hotels Corporation November 2012 - October 2013
Sitel November 2011 - March 2012
Regal Entertainment Group September 2011 - October 2011
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines July 2010 - January 2011
Skills
Customer Service, Theatre, Microsoft Office, Teamwork, Time Management, Strategic Planning, Team Leadership
Education
New York Film Academy 2011 — 2011
One year certificate, Acting
Douglas Anderson School of the Arts 2006 — 2010
High School Diploma, General Education and theatre
Megan Kate Parsons Megan Kate Parsons's Sitel Experience 2001 - 2006
Job Managed Security Services Architect at IBM
Industry Computer & Network Security
Experience
IBM April 2014 - Present
Solutionary February 2013 - April 2014
TIBCO - LogLogic August 2007 - February 2013
Neohapsis 2006 - 2007
SITEL 2001 - 2006
Skills
Security, Network Security, Firewalls, Cisco Technologies, Log Management, SIEM, Unix, Routers, Cloud Computing, Checkpoint, Data Center, WAN, Technical Support, Pre-sales, Windows, Information Security, Networking, Technical Training, VoIP, Enterprise Software, Telecommunications, Network Administration, Computer Security, Troubleshooting, CISSP, Project Management, CCNA, SaaS, Training, Big Data, Disaster Recovery, Managed Security..., Technical Demonstrations, Training Delivery, Cloud Applications, Voice Over, Video Production, PCI DSS, Juniper, E-Learning, Instructional Design, Instructor-led Training, Musical Theatre, Fine Art Photography, Juniper Technologies, Event Management
Education
New York University
IBM April 2014 - Present
Solutionary February 2013 - April 2014
TIBCO - LogLogic August 2007 - February 2013
Neohapsis 2006 - 2007
SITEL 2001 - 2006
Skills
Security, Network Security, Firewalls, Cisco Technologies, Log Management, SIEM, Unix, Routers, Cloud Computing, Checkpoint, Data Center, WAN, Technical Support, Pre-sales, Windows, Information Security, Networking, Technical Training, VoIP, Enterprise Software, Telecommunications, Network Administration, Computer Security, Troubleshooting, CISSP, Project Management, CCNA, SaaS, Training, Big Data, Disaster Recovery, Managed Security..., Technical Demonstrations, Training Delivery, Cloud Applications, Voice Over, Video Production, PCI DSS, Juniper, E-Learning, Instructional Design, Instructor-led Training, Musical Theatre, Fine Art Photography, Juniper Technologies, Event Management
Education
New York University
Walter Seppala Walter Seppala's Sitel Experience August 2011 - Present
Job Consultant at Sitel
Industry Computer Software
Experience
Sitel August 2011 - Present
John T. Mather Memorial Hospital April 2011 - Present
Old Vero Ice Age Sites Committee June 2010 - January 2012
Sitel April 1998 - March 2010
Accelerated Sales - Warehouse/Distribution Services June 1997 - February 1998
ClientLogic February 1995 - August 1997
The Mail Box - Major Bulk Mailer March 1994 - February 1995
Accelerated Sales - Warehouse/Distribution Services August 1992 - February 1995
CBB - Telemarketing - Inbound Order Capture and Fulfillment January 1993 - November 1993
Citicorp April 1993 - April 1993
Skills
Unix, Software Documentation, Programming, Databases, Oracle, Testing, Technical Support, HTML, COBOL, ETL, Program Management, Microsoft SQL Server, SQL, Linux, Visual Basic, Visio, IT Management, Requirements Analysis, Troubleshooting, VB.NET, IIS, Integration
Education
New York Institute of Technology 1976 — 1979
Computer Science
Sitel August 2011 - Present
John T. Mather Memorial Hospital April 2011 - Present
Old Vero Ice Age Sites Committee June 2010 - January 2012
Sitel April 1998 - March 2010
Accelerated Sales - Warehouse/Distribution Services June 1997 - February 1998
ClientLogic February 1995 - August 1997
The Mail Box - Major Bulk Mailer March 1994 - February 1995
Accelerated Sales - Warehouse/Distribution Services August 1992 - February 1995
CBB - Telemarketing - Inbound Order Capture and Fulfillment January 1993 - November 1993
Citicorp April 1993 - April 1993
Skills
Unix, Software Documentation, Programming, Databases, Oracle, Testing, Technical Support, HTML, COBOL, ETL, Program Management, Microsoft SQL Server, SQL, Linux, Visual Basic, Visio, IT Management, Requirements Analysis, Troubleshooting, VB.NET, IIS, Integration
Education
New York Institute of Technology 1976 — 1979
Computer Science
Debi Cutting Debi Cutting's Sitel Experience August 1999 - January 2006
Job Quality Analyst, General Motors
Industry Automotive
Experience
General Motors August 2013 - Present
IBM January 2006 - July 2013
Sitel August 1999 - January 2006
Sitel May 2000 - April 2003
Sitel October 1999 - February 2000
Sitel August 1999 - October 1999
Skills
Call Center, Customer Satisfaction, Quality Assurance, Outsourcing, Contact Centers, Process Improvement, BPO, Team Building, Call Centers, Vendor Management, Business Process..., Customer Service, Team Leadership, Customer Experience, Service Delivery, CRM, Quality Auditing
Education
Northern Michigan University
Bachelor's degree, English/Language Arts Teacher Education
General Motors August 2013 - Present
IBM January 2006 - July 2013
Sitel August 1999 - January 2006
Sitel May 2000 - April 2003
Sitel October 1999 - February 2000
Sitel August 1999 - October 1999
Skills
Call Center, Customer Satisfaction, Quality Assurance, Outsourcing, Contact Centers, Process Improvement, BPO, Team Building, Call Centers, Vendor Management, Business Process..., Customer Service, Team Leadership, Customer Experience, Service Delivery, CRM, Quality Auditing
Education
Northern Michigan University
Bachelor's degree, English/Language Arts Teacher Education
Blaine Wainscott's Sitel Experience 2004 - 2005
Job Pomeroy IT Specialist
Industry Outsourcing/Offshoring
Experience
Pomeroy IT Solutions June 2012 - Present
Senture, LLC June 2012 - November 2012
Deloitte 2006 - 2008
Sitel 2004 - 2005
AT&T 1969 - 1998
Skills
BPO, Vendor Management, Contact Centers, Call Center, Outsourcing
Education
Northern Kentucky University 1970 — 1979
BS, Business
Pomeroy IT Solutions June 2012 - Present
Senture, LLC June 2012 - November 2012
Deloitte 2006 - 2008
Sitel 2004 - 2005
AT&T 1969 - 1998
Skills
BPO, Vendor Management, Contact Centers, Call Center, Outsourcing
Education
Northern Kentucky University 1970 — 1979
BS, Business
Ernest Pena Ernest Pena's Sitel Experience May 2006 - October 2007
Job pharmacy technican trainee at albertsons
Industry Pharmaceuticals
Experience
kandekreations.com May 2009 - Present
albertsons June 2000 - Present
petco 2008 - 2009
Petco March 2008 - December 2008
Sitel May 2006 - October 2007
sitel 2006 - 2007
Jerry's Perfect Pets February 2004 - April 2006
Education
Everest College 2008 — 2009
Pharmacy Technician
New Mexico State University 2005 — 2007
Business Managment and Botany
kandekreations.com May 2009 - Present
albertsons June 2000 - Present
petco 2008 - 2009
Petco March 2008 - December 2008
Sitel May 2006 - October 2007
sitel 2006 - 2007
Jerry's Perfect Pets February 2004 - April 2006
Education
Everest College 2008 — 2009
Pharmacy Technician
New Mexico State University 2005 — 2007
Business Managment and Botany
Ashley Cornett Ashley Cornett's Sitel Experience April 2009 - August 2009
Job Project Coordinator at ICF International
Industry Management Consulting
Experience
ICF International December 2011 - Present
Nazareth College August 2008 - May 2011
Sitel April 2009 - August 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Event Management, Time Management, Customer Service, Project Planning, Budgets, Program Management, Event Planning
Education
Nazareth College 2008 — 2011
Master of Science, Management
Niagara University 2004 — 2008
Bachelor of Science, Sport Management/Tourism
ICF International December 2011 - Present
Nazareth College August 2008 - May 2011
Sitel April 2009 - August 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Event Management, Time Management, Customer Service, Project Planning, Budgets, Program Management, Event Planning
Education
Nazareth College 2008 — 2011
Master of Science, Management
Niagara University 2004 — 2008
Bachelor of Science, Sport Management/Tourism
Victoria Houston Victoria Houston's Sitel Experience May 2011 - December 2011
Job Case Manager at ADC LTD NM
Industry Writing and Editing
Experience
ADC LTD NM October 2014 - Present
PR Newswire May 2012 - May 2014
Pacific Pulmonary Services (office Team) January 2012 - May 2012
Sitel May 2011 - December 2011
Sandia Pueblo May 2010 - August 2010
Fidelity Inc August 2009 - December 2009
Taconic Chevrolet July 2006 - February 2007
Skills
Call Center, Event Planning, Data Entry, Customer Satisfaction, Phone Skills, Customer Service, Phone Etiquette, Administrative..., Customer Experience, Technical Support, Multi-line Phone, Fax, Inbound Marketing, Outlook, File Management, Office Administration, Clerical Skills, Filing, Lotus Notes, Telephone Skills, Content Strategy, Public Relations, Editing, Press Releases, SEO, Blogging, Social Media, Management, Facebook, Nonprofits, Copy Editing, Newsletters, Proofreading, AP Style, Content Management, Media Relations, Social Networking, Corporate Communications, News Writing, Call Centers, Copywriting, Training, Event Management
Education
New Mexico State University 2007 — 2011
BA, English
Briarcliff High School2007 2005 — 2006
High School Diploma, Regents
ADC LTD NM October 2014 - Present
PR Newswire May 2012 - May 2014
Pacific Pulmonary Services (office Team) January 2012 - May 2012
Sitel May 2011 - December 2011
Sandia Pueblo May 2010 - August 2010
Fidelity Inc August 2009 - December 2009
Taconic Chevrolet July 2006 - February 2007
Skills
Call Center, Event Planning, Data Entry, Customer Satisfaction, Phone Skills, Customer Service, Phone Etiquette, Administrative..., Customer Experience, Technical Support, Multi-line Phone, Fax, Inbound Marketing, Outlook, File Management, Office Administration, Clerical Skills, Filing, Lotus Notes, Telephone Skills, Content Strategy, Public Relations, Editing, Press Releases, SEO, Blogging, Social Media, Management, Facebook, Nonprofits, Copy Editing, Newsletters, Proofreading, AP Style, Content Management, Media Relations, Social Networking, Corporate Communications, News Writing, Call Centers, Copywriting, Training, Event Management
Education
New Mexico State University 2007 — 2011
BA, English
Briarcliff High School2007 2005 — 2006
High School Diploma, Regents
James Tedeschi James Tedeschi's Sitel Experience May 2011 - August 2011
Job Accounting Associate
Industry Construction
Experience
Rex Moore Electrical Contractors & Engineers January 2015 - Present
Fibrwrap Construction October 2013 - November 2014
TRAX International Corporation October 2011 - July 2013
Sitel May 2011 - August 2011
Skills
Analysis, Leadership, Proposal Writing, Program Management, Business Development, Microsoft Office, Strategy, Business Planning, Process Improvement, SharePoint, Management, Customer Service, Deltek, Office Management, Security Clearance, Office Administration, DoD, Project Planning, Research and Development, Data Mining, PowerPoint, Microsoft Excel, Microsoft Word, Risk Assessment, Competitve Analysis, Quality Management, Proposal Capture..., Sales, Business Analysis, Travel Planning, Expense Reports, Travel Arrangements, Corporate Recruiting, Purchase Orders, New Leads, Accounts Receivable, Collections, Timberline Accounting, Sage Timberline Office, Notary Public, Aging Reports, AIA billing, Submittals, Pre-qualification, Training, Budgets, Team Building, Project Management
Education
New Mexico State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), General Business
Rex Moore Electrical Contractors & Engineers January 2015 - Present
Fibrwrap Construction October 2013 - November 2014
TRAX International Corporation October 2011 - July 2013
Sitel May 2011 - August 2011
Skills
Analysis, Leadership, Proposal Writing, Program Management, Business Development, Microsoft Office, Strategy, Business Planning, Process Improvement, SharePoint, Management, Customer Service, Deltek, Office Management, Security Clearance, Office Administration, DoD, Project Planning, Research and Development, Data Mining, PowerPoint, Microsoft Excel, Microsoft Word, Risk Assessment, Competitve Analysis, Quality Management, Proposal Capture..., Sales, Business Analysis, Travel Planning, Expense Reports, Travel Arrangements, Corporate Recruiting, Purchase Orders, New Leads, Accounts Receivable, Collections, Timberline Accounting, Sage Timberline Office, Notary Public, Aging Reports, AIA billing, Submittals, Pre-qualification, Training, Budgets, Team Building, Project Management
Education
New Mexico State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), General Business
Ian Kitterman Ian Kitterman's Sitel Experience February 2012 - Present
Job Technical Support CSR at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel February 2012 - Present
Eagle Guest Ranch January 2009 - July 2011
A.I. Computer Repair May 2010 - February 2011
Skills
Problem Solving, Customer Service, Electronics, Computer Hardware, Computers, Computer Repair, Electronics Repair, Leadership, Listener, Windows, Microsoft Excel, Microsoft Word, Satellite TV, Strong Interest..., Verbal De-escalation, Versatility, Always Punctual, Hospitality, Firefox, Internet Services, Website Development
Education
New Mexico State University 2010 — 2015
Quemado High 2007 — 2010
Sitel February 2012 - Present
Eagle Guest Ranch January 2009 - July 2011
A.I. Computer Repair May 2010 - February 2011
Skills
Problem Solving, Customer Service, Electronics, Computer Hardware, Computers, Computer Repair, Electronics Repair, Leadership, Listener, Windows, Microsoft Excel, Microsoft Word, Satellite TV, Strong Interest..., Verbal De-escalation, Versatility, Always Punctual, Hospitality, Firefox, Internet Services, Website Development
Education
New Mexico State University 2010 — 2015
Quemado High 2007 — 2010
Shakeel Siraj Shakeel Siraj's Sitel Experience June 2005 - January 2008
Job Senior Software Engineer Certified J2EE Developer
Industry Information Technology and Services
Experience
Infor Global Solutions February 2008 - Present
Sitel June 2005 - January 2008
Citibank May 2004 - June 2005
IBM November 1999 - January 2001
Skills
Java, Hibernate, Spring, Struts, Servlets, Web Development, E-commerce Solutions, CXF, Web Services, SQL, JSP, Pentaho, Tomcat, JBoss, Websphere, Ant, Maven, Multithreading, Design Patterns, Eclipse, Java Enterprise Edition, EJB, Software Development, Microsoft SQL Server, Visio, Databases, Integration, Swing, Core Java, Testing, SOA, Hudson, E-commerce, JBoss Application Server, WebSphere, Spring Framework
Education
North Carolina State University 2001 — 2003
Master's, Computer Science
North Carolina State University 2000 — 2001
Post Baccalaureate Computer Programming Certificate, Computer Science
University of Engineering and Technology, Lahore 1994 — 1998
Bachelor of Science, Textile Engineering
Infor Global Solutions February 2008 - Present
Sitel June 2005 - January 2008
Citibank May 2004 - June 2005
IBM November 1999 - January 2001
Skills
Java, Hibernate, Spring, Struts, Servlets, Web Development, E-commerce Solutions, CXF, Web Services, SQL, JSP, Pentaho, Tomcat, JBoss, Websphere, Ant, Maven, Multithreading, Design Patterns, Eclipse, Java Enterprise Edition, EJB, Software Development, Microsoft SQL Server, Visio, Databases, Integration, Swing, Core Java, Testing, SOA, Hudson, E-commerce, JBoss Application Server, WebSphere, Spring Framework
Education
North Carolina State University 2001 — 2003
Master's, Computer Science
North Carolina State University 2000 — 2001
Post Baccalaureate Computer Programming Certificate, Computer Science
University of Engineering and Technology, Lahore 1994 — 1998
Bachelor of Science, Textile Engineering
Chris Burian Chris Burian's Sitel Experience January 2010 - March 2010
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Niagara College Canada September 2009 - Present
Niagara College Canada May 2011 - September 2011
Sitel January 2010 - March 2010
RONA February 2008 - July 2008
Skills
Mental Endurance, Technologically Savvy, Organizational...
Education
Niagara College 2009 — 2012
Marketing
Niagara College Canada September 2009 - Present
Niagara College Canada May 2011 - September 2011
Sitel January 2010 - March 2010
RONA February 2008 - July 2008
Skills
Mental Endurance, Technologically Savvy, Organizational...
Education
Niagara College 2009 — 2012
Marketing
Gabriel Alvarado Gabriel Alvarado's Sitel Experience May 2002 - July 2008
Job Director of Operations at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies September 2013 - Present
Focus Receivables Management October 2011 - September 2013
iQor September 2008 - July 2010
Sitel May 2002 - July 2008
Brainstorm USA January 1999 - May 2002
OSI 1998 - December 1999
Skills
Six Sigma, Operations Management, Global Business..., Customer Service, Financial Services, International Relations, Political Communication, Process Improvement, Leadership, Forecasting, Customer Satisfaction, Outsourcing, New Business Development, Account Management, Management, Strategic Planning, Change Management, Customer Experience, Business Development, Call Centers, CRM, Strategy, Business Analysis, Executive Management, Cross-functional Team..., Team Building, Training, BPO, Start-ups, Analysis, Team Leadership, Team Management, Performance Management, Banking, Program Management, Business Process..., Project Management, Risk Management
Education
Norwich University 1994 — 1999
Bachelors, International Studies - Language
Wentworth Military Academy
Associates, Political Science focus
Advanced Call Center Technologies September 2013 - Present
Focus Receivables Management October 2011 - September 2013
iQor September 2008 - July 2010
Sitel May 2002 - July 2008
Brainstorm USA January 1999 - May 2002
OSI 1998 - December 1999
Skills
Six Sigma, Operations Management, Global Business..., Customer Service, Financial Services, International Relations, Political Communication, Process Improvement, Leadership, Forecasting, Customer Satisfaction, Outsourcing, New Business Development, Account Management, Management, Strategic Planning, Change Management, Customer Experience, Business Development, Call Centers, CRM, Strategy, Business Analysis, Executive Management, Cross-functional Team..., Team Building, Training, BPO, Start-ups, Analysis, Team Leadership, Team Management, Performance Management, Banking, Program Management, Business Process..., Project Management, Risk Management
Education
Norwich University 1994 — 1999
Bachelors, International Studies - Language
Wentworth Military Academy
Associates, Political Science focus
Chris Burian Chris Burian's Sitel Experience January 2010 - March 2010
Job Student at Niagara College
Industry Marketing and Advertising
Experience
Sitel January 2010 - March 2010
RONA February 2008 - July 2008
Education
Niagara College 2009 — 2012
Business Administration - Marketing
Sitel January 2010 - March 2010
RONA February 2008 - July 2008
Education
Niagara College 2009 — 2012
Business Administration - Marketing
Damon Sparrow Damon Sparrow's Sitel Experience October 2013 - Present
Job Vice President Sales and Business Development at Sitel
Industry Information Technology and Services
Experience
Sitel October 2013 - Present
Stream Global Services March 2012 - September 2013
Stream Global Services July 1999 - September 2013
Stream Global Services July 2005 - March 2012
Skills
BPO, Call Center, Contact Centers, Outsourcing, Workforce Management, Sales, Team Leadership, Customer Satisfaction, Call Centers, Customer Retention, Customer Experience, P&L Management, Vendor Management, CRM, Process Improvement, Business Development, Service Delivery, Offshoring, Team Management, Executive Management, Change Management, Lead Generation, Operations Management, Sla, Telemarketing, Inbound Marketing, Call Center Development, Transition Management, Performance Management
Education
New England College 1989 — 1994
Sitel October 2013 - Present
Stream Global Services March 2012 - September 2013
Stream Global Services July 1999 - September 2013
Stream Global Services July 2005 - March 2012
Skills
BPO, Call Center, Contact Centers, Outsourcing, Workforce Management, Sales, Team Leadership, Customer Satisfaction, Call Centers, Customer Retention, Customer Experience, P&L Management, Vendor Management, CRM, Process Improvement, Business Development, Service Delivery, Offshoring, Team Management, Executive Management, Change Management, Lead Generation, Operations Management, Sla, Telemarketing, Inbound Marketing, Call Center Development, Transition Management, Performance Management
Education
New England College 1989 — 1994
Aditi Joshi Mancl Aditi Joshi Mancl's Sitel Experience January 2004 - June 2004
Job Vehicle Systems Engineer
Industry Automotive
Experience
Sirius XM Radio Inc. October 2011 - Present
Delphi Electronics and Safety September 2010 - October 2011
Delphi Electronics & Safety June 2007 - August 2009
Polytechnic Institute of New York University September 2005 - June 2007
Aircheck July 2004 - July 2005
Sitel January 2004 - June 2004
Skills
Testing, Cross-functional Team..., Requirements Analysis, Program Management, Engineering, Data Analysis, Automotive, Management, Technical Writing, Electrical Engineering, Analysis, Training, Software Design, Project Management, English, FMEA, Systems Engineering, Continuous Improvement, Test Planning, Software Documentation, DFMEA, Visual Basic, Validation, Electronics, Six Sigma, Automotive Electronics, Leadership, Product Development, Engineering Management, Troubleshooting, Automotive Engineering, Manufacturing...
Education
New York University - Polytechnic School of Engineering 2005 — 2007
M.S, Electrical Engineering
Polytechnic University 2005 — 2007
Graduate Certificate, Wireless Communication
University of Mumbai
B.E, Electronics Engineering
Sirius XM Radio Inc. October 2011 - Present
Delphi Electronics and Safety September 2010 - October 2011
Delphi Electronics & Safety June 2007 - August 2009
Polytechnic Institute of New York University September 2005 - June 2007
Aircheck July 2004 - July 2005
Sitel January 2004 - June 2004
Skills
Testing, Cross-functional Team..., Requirements Analysis, Program Management, Engineering, Data Analysis, Automotive, Management, Technical Writing, Electrical Engineering, Analysis, Training, Software Design, Project Management, English, FMEA, Systems Engineering, Continuous Improvement, Test Planning, Software Documentation, DFMEA, Visual Basic, Validation, Electronics, Six Sigma, Automotive Electronics, Leadership, Product Development, Engineering Management, Troubleshooting, Automotive Engineering, Manufacturing...
Education
New York University - Polytechnic School of Engineering 2005 — 2007
M.S, Electrical Engineering
Polytechnic University 2005 — 2007
Graduate Certificate, Wireless Communication
University of Mumbai
B.E, Electronics Engineering
Norman Leturgey Norman Leturgey's Sitel Experience February 1995 - September 2008
Job Operations Analyst at First Niagara Bank
Industry Outsourcing/Offshoring
Experience
First Niagara Bank September 2015 - Present
M&T Bank August 2013 - Present
APAC Customer Services, Inc September 2009 - April 2012
Sitel February 1995 - September 2008
ClientLogic 1999 - 2003
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Forecasting, Vendor Management, Outlook, Microsoft Excel, Outsourcing, Operations Management, Access, Pricing, Income Statement, RFP, Analysis, Microsoft Office, Training, Customer Support, Workforce Management, Account Management, Data Analysis, Budgets, Management, Data Entry, CRM, Microsoft Word, Analytics, Performance Management, Business Analysis, Team Building, Spreadsheets, PowerPoint, Variance Analysis, Team Leadership, Time Management, Invoicing, Business Process..., Six Sigma, Call Centers
Education
Niagara County Community College
First Niagara Bank September 2015 - Present
M&T Bank August 2013 - Present
APAC Customer Services, Inc September 2009 - April 2012
Sitel February 1995 - September 2008
ClientLogic 1999 - 2003
Skills
Call Center, Customer Satisfaction, Process Improvement, Customer Service, Forecasting, Vendor Management, Outlook, Microsoft Excel, Outsourcing, Operations Management, Access, Pricing, Income Statement, RFP, Analysis, Microsoft Office, Training, Customer Support, Workforce Management, Account Management, Data Analysis, Budgets, Management, Data Entry, CRM, Microsoft Word, Analytics, Performance Management, Business Analysis, Team Building, Spreadsheets, PowerPoint, Variance Analysis, Team Leadership, Time Management, Invoicing, Business Process..., Six Sigma, Call Centers
Education
Niagara County Community College
Ken Tackett's Sitel Experience October 2012 - March 2014
Job Graphic Artist at Praeclarus Press
Industry Graphic Design
Experience
Praeclarus Press June 2012 - Present
Self-Employed January 2012 - Present
Ken Tackett Illustration 2012 - Present
Sitel October 2012 - March 2014
Skills
Illustration, Fine Art, Graphic Design, Art, Publications, Graphics, Logo Design, Illustrator, Photoshop
Education
New Hampshire Institute of Art 2008 — 2012
Bachelor's degree, Illustration
Praeclarus Press June 2012 - Present
Self-Employed January 2012 - Present
Ken Tackett Illustration 2012 - Present
Sitel October 2012 - March 2014
Skills
Illustration, Fine Art, Graphic Design, Art, Publications, Graphics, Logo Design, Illustrator, Photoshop
Education
New Hampshire Institute of Art 2008 — 2012
Bachelor's degree, Illustration
April Hagan's Sitel Experience September 2015 - Present
Job Solutions Specialist at Cox Communications
Industry Broadcast Media
Experience
Sitel September 2015 - Present
Okaloosa County Tax Collector March 2015 - July 2015
Cox Communications January 2009 - March 2015
Skills
Customer Service, Management, Sales, Telecommunications, Marketing, Leadership, Account Management, Project Management, Team Leadership, Social Media Marketing, Sales Management, Training, Customer Satisfaction, Customer Relations, Problem Solving, Quality Assurance, Client Rapport, Challenge Driven, deta, Call Centers, Time Management, Customer Experience, Data Entry, Policy
Education
Northwest Florida State College 1997 — 1998
General Studies
Chactowhatchee High School 1991 — 1993
Diploma, General Studies
Sitel September 2015 - Present
Okaloosa County Tax Collector March 2015 - July 2015
Cox Communications January 2009 - March 2015
Skills
Customer Service, Management, Sales, Telecommunications, Marketing, Leadership, Account Management, Project Management, Team Leadership, Social Media Marketing, Sales Management, Training, Customer Satisfaction, Customer Relations, Problem Solving, Quality Assurance, Client Rapport, Challenge Driven, deta, Call Centers, Time Management, Customer Experience, Data Entry, Policy
Education
Northwest Florida State College 1997 — 1998
General Studies
Chactowhatchee High School 1991 — 1993
Diploma, General Studies
Joe Hatley's Sitel Experience July 2012 - November 2014
Job Site Operations Director at The Results Companies
Industry Outsourcing/Offshoring
Experience
The Results Companies November 2014 - Present
Sitel July 2012 - November 2014
Paragon Technical Services March 2008 - July 2012
Fort Services June 2007 - March 2008
LYNX Services, a Solera company June 2001 - June 2007
Faneuil Inc 2000 - 2001
SPS Payment Systems 1997 - 2000
SPS Payment Systems 1989 - 1999
SPS Payment Systems 1992 - 1998
Skills
Workforce Management, Customer Service..., Customer Satisfaction, Recruiting, Leadership Development, Account Management
Education
Tusculum College 1991 — 1993
Bachelor of Science (BS), Organizational Management, 3.87
Northeast State Community College 1987 — 1989
Associate of Science (A.S.), Accounting, 3.97
The Results Companies November 2014 - Present
Sitel July 2012 - November 2014
Paragon Technical Services March 2008 - July 2012
Fort Services June 2007 - March 2008
LYNX Services, a Solera company June 2001 - June 2007
Faneuil Inc 2000 - 2001
SPS Payment Systems 1997 - 2000
SPS Payment Systems 1989 - 1999
SPS Payment Systems 1992 - 1998
Skills
Workforce Management, Customer Service..., Customer Satisfaction, Recruiting, Leadership Development, Account Management
Education
Tusculum College 1991 — 1993
Bachelor of Science (BS), Organizational Management, 3.87
Northeast State Community College 1987 — 1989
Associate of Science (A.S.), Accounting, 3.97
Alexandria ortiz Alexandria ortiz's Sitel Experience May 2008 - November 2009
Job Let's network!
Industry Entertainment
Experience
S & P Data January 2015 - Present
Lowes April 2013 - 2015
Walmart November 2011 - July 2012
Desert Oasis Healthcare January 2010 - August 2010
Mesa detection agency February 2009 - July 2010
Sitel May 2008 - November 2009
Atria vista del rio February 2007 - October 2008
Skills
Merchandising, Retail, Store Management, Loss Prevention, Retail Sales, Cashiering, Customer Service, Time Management, Store Operations, Inventory Management, Inventory Control, Sales, Customer Satisfaction, Microsoft Word, PowerPoint, Microsoft Office, Visual Merchandising, Teamwork, Cash Register, Telephone Skills, Profit, Recruiting, Team Leadership, Training, Team Building, Management, Event Planning, POS, Critical Thinking, Hiring, Employee Training, Public Speaking, Customer Experience, Coaching, Human Resources, Sales Management, Interviews, Phone Etiquette, Research, Employee Relations, Apparel, Data Entry, Leadership Development, Conflict Resolution, People Skills, Cash Handling Experience, Clerical Skills, Cold Calling, Organizational..., Team-oriented
Education
New Mexico State University 2014 — 2015
Bachelor of Science (BS), Clinical Psychology
New Mexico Highlands University 2007 — 2015
Bachelor of Science (BS), psychology
university of new Mexico 2007 — 2008
Alamogordo High School 2002 — 2006
Diploma, General Studies
S & P Data January 2015 - Present
Lowes April 2013 - 2015
Walmart November 2011 - July 2012
Desert Oasis Healthcare January 2010 - August 2010
Mesa detection agency February 2009 - July 2010
Sitel May 2008 - November 2009
Atria vista del rio February 2007 - October 2008
Skills
Merchandising, Retail, Store Management, Loss Prevention, Retail Sales, Cashiering, Customer Service, Time Management, Store Operations, Inventory Management, Inventory Control, Sales, Customer Satisfaction, Microsoft Word, PowerPoint, Microsoft Office, Visual Merchandising, Teamwork, Cash Register, Telephone Skills, Profit, Recruiting, Team Leadership, Training, Team Building, Management, Event Planning, POS, Critical Thinking, Hiring, Employee Training, Public Speaking, Customer Experience, Coaching, Human Resources, Sales Management, Interviews, Phone Etiquette, Research, Employee Relations, Apparel, Data Entry, Leadership Development, Conflict Resolution, People Skills, Cash Handling Experience, Clerical Skills, Cold Calling, Organizational..., Team-oriented
Education
New Mexico State University 2014 — 2015
Bachelor of Science (BS), Clinical Psychology
New Mexico Highlands University 2007 — 2015
Bachelor of Science (BS), psychology
university of new Mexico 2007 — 2008
Alamogordo High School 2002 — 2006
Diploma, General Studies
Rodney Asa Hoffman Rodney Asa Hoffman's Sitel Experience January 2013 - May 2013
Job Fresh Pack Employee at Pilgrim's
Industry Retail
Experience
Pilgrim's June 2015 - Present
Ace's Arts and Crafts June 2012 - Present
Applebee's October 2014 - April 2015
Walmart March 2014 - July 2014
Edmonson County Concessions April 2011 - May 2014
Walmart September 2013 - October 2013
Toys R Us July 2013 - September 2013
Kelly Services May 2013 - June 2013
Sitel January 2013 - May 2013
Walmart August 2012 - December 2012
Skills
Social Media, Retail Sales, Customer Service, English, Food Management, Microsoft Word, Troubleshooting, Leadership, Teamwork, PowerPoint, Photoshop, Sales, Microsoft Office, Facebook, Editing
Education
Northeast Texas Community College 2014 — 2016
Associate's Degree, Culinary Arts/Chef Training
University of Kentucky 2010 — 2013
Chemistry
Western Kentucky University 2009 — 2011
Chemistry
Edmonson County High School 2007 — 2011
High School
Pilgrim's June 2015 - Present
Ace's Arts and Crafts June 2012 - Present
Applebee's October 2014 - April 2015
Walmart March 2014 - July 2014
Edmonson County Concessions April 2011 - May 2014
Walmart September 2013 - October 2013
Toys R Us July 2013 - September 2013
Kelly Services May 2013 - June 2013
Sitel January 2013 - May 2013
Walmart August 2012 - December 2012
Skills
Social Media, Retail Sales, Customer Service, English, Food Management, Microsoft Word, Troubleshooting, Leadership, Teamwork, PowerPoint, Photoshop, Sales, Microsoft Office, Facebook, Editing
Education
Northeast Texas Community College 2014 — 2016
Associate's Degree, Culinary Arts/Chef Training
University of Kentucky 2010 — 2013
Chemistry
Western Kentucky University 2009 — 2011
Chemistry
Edmonson County High School 2007 — 2011
High School
Marcella Harwell Marcella Harwell's Sitel Experience November 2011 - July 2012
Job Juniper Specialist at Juniper Networks
Industry Research
Experience
MarketStar April 2015 - Present
Juniper Networks April 2015 - Present
ServiceSource November 2012 - May 2015
Sitel November 2011 - July 2012
Gadsden Independent School District January 2012 - February 2012
Skills
Microsoft Office, Punctual, Outgoing, enthusiastic, extroverted, Leadership Development, Fast Learning, Food Safety, PowerPoint, Coaching, Food, Time Management, Management, Customer Service, Microsoft Excel, Sales, Problem Solving, Culinary Skills, Team Leadership, Quality Assurance, Team Building, Customer Satisfaction, Leadership, Strategy, Salesforce.com, Forecasting, Business Development, Training, Marketing, Account Management, Employee Training, New Business Development, Recruiting, Teamwork, Customer Retention, CRM
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Global Organizational Leadership
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Marketing
New Mexico State University 2006 — 2009
Hospitality management, kitchen management, culinary arts
MarketStar April 2015 - Present
Juniper Networks April 2015 - Present
ServiceSource November 2012 - May 2015
Sitel November 2011 - July 2012
Gadsden Independent School District January 2012 - February 2012
Skills
Microsoft Office, Punctual, Outgoing, enthusiastic, extroverted, Leadership Development, Fast Learning, Food Safety, PowerPoint, Coaching, Food, Time Management, Management, Customer Service, Microsoft Excel, Sales, Problem Solving, Culinary Skills, Team Leadership, Quality Assurance, Team Building, Customer Satisfaction, Leadership, Strategy, Salesforce.com, Forecasting, Business Development, Training, Marketing, Account Management, Employee Training, New Business Development, Recruiting, Teamwork, Customer Retention, CRM
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Global Organizational Leadership
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Marketing
New Mexico State University 2006 — 2009
Hospitality management, kitchen management, culinary arts
Teresa McCullough, PMP Teresa McCullough, PMP's Sitel Experience August 2001 - March 2009
Job Program Manager
Industry Professional Training & Coaching
Experience
Cognosante March 2013 - Present
Nationwide Insurance April 2009 - January 2013
Sitel August 2001 - March 2009
Maritz February 1996 - July 2001
Skills
Training, Employee Training, Call Centers, Leadership, Management, Training Delivery, Leadership Development, Contact Centers, Team Leadership, Program Management, Customer Retention, Project Management, Customer Service, Employee Engagement, Onboarding, Change Management, Performance Improvement, Communication Training, Coaching, Performance Management, Human Resources, Customer Experience, Workforce Planning, Corporate Communications, Microsoft Office, Insurance, Instructor-led Training, Supervisory Experience, Team Building, Budgets, Process Improvement, Customer Satisfaction, Workforce Management, Talent Management, Administrative..., Personal Development, Curriculum Design, Professional Mentoring, Adult Education, Lotus Notes, General Insurance, Strategy, Interviews, Analysis, Instructional Design, Creative Writing, CRM, Learning Management..., Operations Management, Strategic Planning
Education
West Texas A&M University 2010 — 2012
Bachelor of Arts (BA), Communication and Media Studies, 3.67
North Central Missouri College 1999 — 2001
Associate of Arts (A.A.), English Language and Literature, General
Cognosante March 2013 - Present
Nationwide Insurance April 2009 - January 2013
Sitel August 2001 - March 2009
Maritz February 1996 - July 2001
Skills
Training, Employee Training, Call Centers, Leadership, Management, Training Delivery, Leadership Development, Contact Centers, Team Leadership, Program Management, Customer Retention, Project Management, Customer Service, Employee Engagement, Onboarding, Change Management, Performance Improvement, Communication Training, Coaching, Performance Management, Human Resources, Customer Experience, Workforce Planning, Corporate Communications, Microsoft Office, Insurance, Instructor-led Training, Supervisory Experience, Team Building, Budgets, Process Improvement, Customer Satisfaction, Workforce Management, Talent Management, Administrative..., Personal Development, Curriculum Design, Professional Mentoring, Adult Education, Lotus Notes, General Insurance, Strategy, Interviews, Analysis, Instructional Design, Creative Writing, CRM, Learning Management..., Operations Management, Strategic Planning
Education
West Texas A&M University 2010 — 2012
Bachelor of Arts (BA), Communication and Media Studies, 3.67
North Central Missouri College 1999 — 2001
Associate of Arts (A.A.), English Language and Literature, General
Cortez Asbury Cortez Asbury's Sitel Experience September 2000 - September 2004
Job Consultant TIAACREF
Industry Financial Services
Experience
TIAA-CREF September 2014 - Present
Alliance December 2012 - June 2014
Vanguard September 2006 - December 2012
Sitel September 2000 - September 2004
AT&T September 1986 - March 1999
Skills
Contract Negotiation, Microsoft Office, Negotiation, Customer Service, Management, Microsoft Excel, Contract Management, Strategic Planning, Microsoft Word
Education
North Carolina Agricultural and Technical State University
Business Administration and Management, General
North Carolina Agricultural and Technical State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
TIAA-CREF September 2014 - Present
Alliance December 2012 - June 2014
Vanguard September 2006 - December 2012
Sitel September 2000 - September 2004
AT&T September 1986 - March 1999
Skills
Contract Negotiation, Microsoft Office, Negotiation, Customer Service, Management, Microsoft Excel, Contract Management, Strategic Planning, Microsoft Word
Education
North Carolina Agricultural and Technical State University
Business Administration and Management, General
North Carolina Agricultural and Technical State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Steve Heeg's Sitel Experience April 2002 - February 2007
Job President at North Dallas Backdraft
Industry Restaurants
Experience
North Dallas Backdraft January 2012 - Present
Alorica April 2010 - December 2012
United Health Group May 2007 - May 2010
Sitel April 2002 - February 2007
Gateway Computers 1994 - 2002
Skills
Call Center, Outsourcing, Operations Management, BPO, Vendor Management, Call Centers, P&L Management, Human Resources, Recruiting, Management, Executive Management, Team Management, Workforce Management, Business Process..., IT Management, Leadership, Cross-functional Team..., Service Delivery, Start-ups, Team Leadership, Telemarketing, Account Management, Quality Assurance, Customer Retention, Customer Experience, CRM, Performance Management, Customer Service, Telecommunications, Strategic Planning, Employee Engagement, Customer Satisfaction, Program Management, Inbound Marketing, Sales Process, Coaching, Operational Excellence, Strategy, Process Improvement, Team Building, Offshoring, Process Engineering, New Business Development, Business Analysis, Technical Support, Sales, Change Management, Business Process, Project Management, Contact Centers
Education
Northwestern College 1992 — 1994
Elementary Education and Teaching
Northwestern College 1991 — 1994
BS, Education
North Dallas Backdraft January 2012 - Present
Alorica April 2010 - December 2012
United Health Group May 2007 - May 2010
Sitel April 2002 - February 2007
Gateway Computers 1994 - 2002
Skills
Call Center, Outsourcing, Operations Management, BPO, Vendor Management, Call Centers, P&L Management, Human Resources, Recruiting, Management, Executive Management, Team Management, Workforce Management, Business Process..., IT Management, Leadership, Cross-functional Team..., Service Delivery, Start-ups, Team Leadership, Telemarketing, Account Management, Quality Assurance, Customer Retention, Customer Experience, CRM, Performance Management, Customer Service, Telecommunications, Strategic Planning, Employee Engagement, Customer Satisfaction, Program Management, Inbound Marketing, Sales Process, Coaching, Operational Excellence, Strategy, Process Improvement, Team Building, Offshoring, Process Engineering, New Business Development, Business Analysis, Technical Support, Sales, Change Management, Business Process, Project Management, Contact Centers
Education
Northwestern College 1992 — 1994
Elementary Education and Teaching
Northwestern College 1991 — 1994
BS, Education
Tiana Dinatale's Sitel Experience 2012 - 2012
Job Student at Northern Maine Community College
Industry Primary/Secondary Education
Experience
Comforting Choices, LLC February 2015 - Present
Home August 2012 - Present
Northern Maine Community College January 2013 - October 2014
DHHS May 2012 - August 2012
Sitel 2012 - 2012
Aroostook Agency on Aging July 2011 - October 2011
Owner Operated Health Care May 2011 - October 2011
Walmart October 2010 - March 2011
Skills
Customer Service, Microsoft Word, Data Entry, Childcare, Child Development, Early Childhood..., Early Childhood..., Microsoft Office, Microsoft Excel, Call Center, PowerPoint, Windows
Education
Northern Maine Community College 2013 — 2015
Associate's degree, Early Childhood Education and Teaching, Freshman
Caribou Technology Center 2011 — 2011
P.S.S License, P.S.S Certification Course
Caribou High School 2006 — 2010
Diploma, General Education
Limestone High School 2008 — 2009
11
Comforting Choices, LLC February 2015 - Present
Home August 2012 - Present
Northern Maine Community College January 2013 - October 2014
DHHS May 2012 - August 2012
Sitel 2012 - 2012
Aroostook Agency on Aging July 2011 - October 2011
Owner Operated Health Care May 2011 - October 2011
Walmart October 2010 - March 2011
Skills
Customer Service, Microsoft Word, Data Entry, Childcare, Child Development, Early Childhood..., Early Childhood..., Microsoft Office, Microsoft Excel, Call Center, PowerPoint, Windows
Education
Northern Maine Community College 2013 — 2015
Associate's degree, Early Childhood Education and Teaching, Freshman
Caribou Technology Center 2011 — 2011
P.S.S License, P.S.S Certification Course
Caribou High School 2006 — 2010
Diploma, General Education
Limestone High School 2008 — 2009
11
Amanda (Greer) Bowman Amanda (Greer) Bowman's Sitel Experience January 2006 - August 2011
Job Sr. Financial Assistant at Oklahoma State University
Industry Higher Education
Experience
Oklahoma State University August 2013 - Present
Oklahoma state University school of Business August 2011 - June 2013
Sitel January 2006 - August 2011
Skills
Microsoft Excel, Event Planning, PowerPoint, Microsoft Office, Access, Teamwork, Data Analysis, Microsoft Word, Time Management, Outlook, Event Management, Social Media
Education
Oklahoma State University 2011 — 2013
Bachelor of Science (BS), Marketing
Tulsa Community College 2009 — 2011
Marketing/Marketing Management, General
Oklahoma State University August 2013 - Present
Oklahoma state University school of Business August 2011 - June 2013
Sitel January 2006 - August 2011
Skills
Microsoft Excel, Event Planning, PowerPoint, Microsoft Office, Access, Teamwork, Data Analysis, Microsoft Word, Time Management, Outlook, Event Management, Social Media
Education
Oklahoma State University 2011 — 2013
Bachelor of Science (BS), Marketing
Tulsa Community College 2009 — 2011
Marketing/Marketing Management, General
Adrianna Sampedro Adrianna Sampedro's Sitel Experience June 2013 - June 2014
Job Loan Officer at Coronado Finance
Industry Financial Services
Experience
Coronado Finance June 2014 - Present
Sitel June 2013 - June 2014
Kohl's Department Stores October 2012 - June 2013
New Mexico State University August 2009 - April 2013
Skills
Microsoft Word, Microsoft Excel, Photoshop, Digital Photography, Photography, Spanish-speaking
Education
New Mexico State University 2009 — 2014
Bachelor’s Degree, English Language and Literature, General
Coronado Finance June 2014 - Present
Sitel June 2013 - June 2014
Kohl's Department Stores October 2012 - June 2013
New Mexico State University August 2009 - April 2013
Skills
Microsoft Word, Microsoft Excel, Photoshop, Digital Photography, Photography, Spanish-speaking
Education
New Mexico State University 2009 — 2014
Bachelor’s Degree, English Language and Literature, General
Christina Castillo's Sitel Experience August 2006 - March 2008
Job Public Health Professional
Industry Retail
Experience
Lowe's Home Improvement February 2011 - Present
Convergys April 2008 - January 2011
Sitel August 2006 - March 2008
Skills
Organization Skills, Time Management, Leadership, Communication, Teamwork, Training, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Technical Support, Telephone Skills, Data Entry, Invoicing, Social Media, Critical Thinking
Education
New Mexico State University 2015 — 2016
Bachelor's Degree, Public Health, 3.5 GPA
New Mexico State University-Dona Ana 2012 — 2014
Associate's Degree, Public Health, 3.5 GPA
Mayfield High School 1992 — 1996
High School, Air Force JROTC/ROTC, 3.0 GPA
Lowe's Home Improvement February 2011 - Present
Convergys April 2008 - January 2011
Sitel August 2006 - March 2008
Skills
Organization Skills, Time Management, Leadership, Communication, Teamwork, Training, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Technical Support, Telephone Skills, Data Entry, Invoicing, Social Media, Critical Thinking
Education
New Mexico State University 2015 — 2016
Bachelor's Degree, Public Health, 3.5 GPA
New Mexico State University-Dona Ana 2012 — 2014
Associate's Degree, Public Health, 3.5 GPA
Mayfield High School 1992 — 1996
High School, Air Force JROTC/ROTC, 3.0 GPA
Eric Hagen's Sitel Experience September 2007 - March 2009
Job Vice President, Contact Center Operations at Support.com
Industry Information Technology and Services
Experience
Support.com May 2014 - Present
support.com July 2013 - May 2014
American Express Business Travel March 2013 - July 2013
Alorica March 2009 - March 2013
Sitel September 2007 - March 2009
Sitel January 2007 - September 2007
Sitel September 2005 - January 2007
Upstream June 1999 - September 2005
Rosenbluth International January 1995 - June 1999
Skills
Workforce Management, Call Center, Capacity Planning, Six Sigma, Command Center, Project Management, Business Process..., Change Management, Pricing Models, Budget Process, Staff Development, Coaching, Demand Forecasting, Financial Forecasting, Strategic Planning, Financial Modeling, Performance Reporting, KPI Reports, Data Analysis, Process Automation, Balanced Scorecard, Problem Solving, Avaya, BPO, Call Centers, Contact Centers, Customer Satisfaction, Forecasting, IEX, Leadership, Management, Operations Management, Outsourcing, Pricing Strategy, Strategy, Analysis, Call Center Development, Process Improvement, Vendor Management, Metrics, Contact Center..., Customer Experience, Avaya Technologies, Team Leadership, Performance Management
Education
North Dakota State University 2000 — 2003
MBA, Business Administration
North Dakota 1995 — 1999
Bachelor's degree, Sociology
Support.com May 2014 - Present
support.com July 2013 - May 2014
American Express Business Travel March 2013 - July 2013
Alorica March 2009 - March 2013
Sitel September 2007 - March 2009
Sitel January 2007 - September 2007
Sitel September 2005 - January 2007
Upstream June 1999 - September 2005
Rosenbluth International January 1995 - June 1999
Skills
Workforce Management, Call Center, Capacity Planning, Six Sigma, Command Center, Project Management, Business Process..., Change Management, Pricing Models, Budget Process, Staff Development, Coaching, Demand Forecasting, Financial Forecasting, Strategic Planning, Financial Modeling, Performance Reporting, KPI Reports, Data Analysis, Process Automation, Balanced Scorecard, Problem Solving, Avaya, BPO, Call Centers, Contact Centers, Customer Satisfaction, Forecasting, IEX, Leadership, Management, Operations Management, Outsourcing, Pricing Strategy, Strategy, Analysis, Call Center Development, Process Improvement, Vendor Management, Metrics, Contact Center..., Customer Experience, Avaya Technologies, Team Leadership, Performance Management
Education
North Dakota State University 2000 — 2003
MBA, Business Administration
North Dakota 1995 — 1999
Bachelor's degree, Sociology
Victoria Hoyle's Sitel Experience April 2013 - December 2013
Job Game News Writer at Leviathyn
Industry Writing and Editing
Experience
Arvato July 2015 - Present
Leviathyn May 2015 - Present
Wal Mart Stores June 2015 - July 2015
Triangle Downtowner Magazine January 2015 - May 2015
Baen Publishing Enterprises August 2014 - December 2014
Sitel April 2013 - December 2013
Skills
Writing, Editing, Customer Service, Public Speaking, Proofreading, Publications, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Management, Technical Writing, Research, Databases, Leadership, Social Media, Public Relations, Reviews, Storytelling, Teamwork, Data Entry, Database Administration
Education
North Carolina State University 2010 — 2015
Bachelor's degree, English
Thomas Jefferson Classical Academy 2006 — 2010
High School Diploma, 3.5
Arvato July 2015 - Present
Leviathyn May 2015 - Present
Wal Mart Stores June 2015 - July 2015
Triangle Downtowner Magazine January 2015 - May 2015
Baen Publishing Enterprises August 2014 - December 2014
Sitel April 2013 - December 2013
Skills
Writing, Editing, Customer Service, Public Speaking, Proofreading, Publications, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Management, Technical Writing, Research, Databases, Leadership, Social Media, Public Relations, Reviews, Storytelling, Teamwork, Data Entry, Database Administration
Education
North Carolina State University 2010 — 2015
Bachelor's degree, English
Thomas Jefferson Classical Academy 2006 — 2010
High School Diploma, 3.5
Joseph Gardea Joseph Gardea's Sitel Experience August 2014 - Present
Job Coach Track Trainee at Sitel
Industry Higher Education
Experience
Sitel August 2014 - Present
Las Cruces Bulletin December 2014 - June 2015
Sitel June 2014 - August 2014
Sitel December 2013 - July 2014
Sitel June 2013 - December 2013
Campus Entertainment, LLC August 2012 - May 2013
New Mexico State University May 2012 - May 2013
NMSU Special Events September 2011 - January 2013
NMSU Parking March 2012 - November 2012
Skills
New Business Development, Communication, Acting, Management, Microsoft Office, Windows, Time Management, Event Planning, Social Media, PowerPoint, Teaching, Public Speaking, Research, Editing, Teamwork, Leadership, Program Development, Microsoft Excel, Microsoft Word, Fundraising, Customer Service, Higher Education
Education
New Mexico State University
New Mexico State University
Small Business Administration/Management
Sitel August 2014 - Present
Las Cruces Bulletin December 2014 - June 2015
Sitel June 2014 - August 2014
Sitel December 2013 - July 2014
Sitel June 2013 - December 2013
Campus Entertainment, LLC August 2012 - May 2013
New Mexico State University May 2012 - May 2013
NMSU Special Events September 2011 - January 2013
NMSU Parking March 2012 - November 2012
Skills
New Business Development, Communication, Acting, Management, Microsoft Office, Windows, Time Management, Event Planning, Social Media, PowerPoint, Teaching, Public Speaking, Research, Editing, Teamwork, Leadership, Program Development, Microsoft Excel, Microsoft Word, Fundraising, Customer Service, Higher Education
Education
New Mexico State University
New Mexico State University
Small Business Administration/Management
Sylvia Esparza Sylvia Esparza's Sitel Experience June 2014 - September 2014
Job Student at Dona Ana Community College
Industry
Experience
Sitel June 2014 - September 2014
Skills
Microsoft Word, Work Very Well with..., Teamwork, Fast learner, Follow Directions, Responsible
Education
New Mexico State University-Dona Ana 2015 — 2017
Currently a Student, Radiologic Technology/Science - Radiographer, Junior
Sitel June 2014 - September 2014
Skills
Microsoft Word, Work Very Well with..., Teamwork, Fast learner, Follow Directions, Responsible
Education
New Mexico State University-Dona Ana 2015 — 2017
Currently a Student, Radiologic Technology/Science - Radiographer, Junior
Sean Frentner Sean Frentner's Sitel Experience November 2011 - December 2012
Job Senior Learning & Development Professional
Industry Telecommunications
Experience
PerformTel Inc. October 2014 - June 2015
TELUS International August 2013 - June 2014
TELUS International March 2013 - August 2013
Sitel November 2011 - December 2012
Sitel January 2008 - November 2011
Skills
Leadership Development, Performance Management, Instructional Design, Customer Service, Coaching, Outsourcing, Learning Management, Call Centers, Leadership, Training, Management, Human Resources, Team Building, Team Management, Program Management, Workforce Management, Employee Training, Training Needs Analysis, Recruiting, Employee Engagement, Operations Management, Customer Satisfaction, Customer Experience, Training Delivery, Learning Management..., CRM, Customer Retention, E-Learning, Employee Relations, Contact Centers, Talent Management, Process Improvement, Organizational..., Talent Acquisition, Change Management, Service Delivery, Soft Skills, Call Center Development, Onboarding, Call Center Management, Performance Improvement, Inbound Marketing, Vendor Management, Project Planning, Needs Analysis, Curriculum Development, Adult Education, Instructor-led Training, Sales/Retention Training, Retail Management
Education
Northwestern Michigan College 2004 — 2006
Business Administration
Kingsley High School 2000 — 2004
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
PerformTel Inc. October 2014 - June 2015
TELUS International August 2013 - June 2014
TELUS International March 2013 - August 2013
Sitel November 2011 - December 2012
Sitel January 2008 - November 2011
Skills
Leadership Development, Performance Management, Instructional Design, Customer Service, Coaching, Outsourcing, Learning Management, Call Centers, Leadership, Training, Management, Human Resources, Team Building, Team Management, Program Management, Workforce Management, Employee Training, Training Needs Analysis, Recruiting, Employee Engagement, Operations Management, Customer Satisfaction, Customer Experience, Training Delivery, Learning Management..., CRM, Customer Retention, E-Learning, Employee Relations, Contact Centers, Talent Management, Process Improvement, Organizational..., Talent Acquisition, Change Management, Service Delivery, Soft Skills, Call Center Development, Onboarding, Call Center Management, Performance Improvement, Inbound Marketing, Vendor Management, Project Planning, Needs Analysis, Curriculum Development, Adult Education, Instructor-led Training, Sales/Retention Training, Retail Management
Education
Northwestern Michigan College 2004 — 2006
Business Administration
Kingsley High School 2000 — 2004
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Juan Carlos Bustamante's Sitel Experience June 2002 - January 2004
Job HR Generalist II at Pioneer Natural Resources Company
Industry Oil & Energy
Experience
Pioneer Natural Resources Company May 2013 - Present
Pioneer Natural Resources Company February 2010 - May 2013
Ally Financial Inc. October 2005 - October 2009
Telvista Inc. July 2004 - February 2005
Sitel June 2002 - January 2004
West Corporation June 2000 - May 2002
Skills
Change Management, Management, Harassment, Employee Relations, Employee Benefits, Employee Training, New Hire Orientations, Mentoring, Recruiting, EEOC, ADA compliance, FMLA, Diversity Training, Strategic Planning, HIPAA, Organizational..., Affirmative Action, Risk Management, Business Partner..., Employment Law, Applicant Tracking..., HRIS, Build Strong Teams, Staff Development, Reduction in Force, Staff Retention, Customer Service, Safety, OSHA, Bilingual, Talent Management, Onboarding, HR Policies, Succession Planning, Internet Recruiting, Temporary Placement, Training, Performance Management, Talent Acquisition, Deferred Compensation, Employee Engagement, Interviews, Human Resources, College Recruiting, Sourcing, Taleo, PeopleSoft, Hiring, Job Descriptions, Payroll
Education
Denver Institue of Technology 1992 — 1993
Graduate Program, Hospitality Administration/Management
Odessa College
Pioneer Natural Resources Company May 2013 - Present
Pioneer Natural Resources Company February 2010 - May 2013
Ally Financial Inc. October 2005 - October 2009
Telvista Inc. July 2004 - February 2005
Sitel June 2002 - January 2004
West Corporation June 2000 - May 2002
Skills
Change Management, Management, Harassment, Employee Relations, Employee Benefits, Employee Training, New Hire Orientations, Mentoring, Recruiting, EEOC, ADA compliance, FMLA, Diversity Training, Strategic Planning, HIPAA, Organizational..., Affirmative Action, Risk Management, Business Partner..., Employment Law, Applicant Tracking..., HRIS, Build Strong Teams, Staff Development, Reduction in Force, Staff Retention, Customer Service, Safety, OSHA, Bilingual, Talent Management, Onboarding, HR Policies, Succession Planning, Internet Recruiting, Temporary Placement, Training, Performance Management, Talent Acquisition, Deferred Compensation, Employee Engagement, Interviews, Human Resources, College Recruiting, Sourcing, Taleo, PeopleSoft, Hiring, Job Descriptions, Payroll
Education
Denver Institue of Technology 1992 — 1993
Graduate Program, Hospitality Administration/Management
Odessa College
Stephanie Fullam Stephanie Fullam's Sitel Experience May 2013 - February 2015
Job Customer Service Representative at General Dynamics Information Technology
Industry Outsourcing/Offshoring
Experience
General Dynamics Information Technology August 2015 - Present
Sitel May 2013 - February 2015
Corbett Center Student Union August 2010 - June 2013
Skills
Microsoft Office, Laboratory Skills, Technical Support, Customer Service, Management, Team Leadership, Customer Satisfaction, Training, Teamwork, Time Management, Process Improvement, Troubleshooting, Immunoassays, PCR, SDS-PAGE, ELISA, Gas Chromatography, Protein Purification
Education
New Mexico State University 2009 — 2015
Bachelor of Science, Biology/Biological Sciences, General
General Dynamics Information Technology August 2015 - Present
Sitel May 2013 - February 2015
Corbett Center Student Union August 2010 - June 2013
Skills
Microsoft Office, Laboratory Skills, Technical Support, Customer Service, Management, Team Leadership, Customer Satisfaction, Training, Teamwork, Time Management, Process Improvement, Troubleshooting, Immunoassays, PCR, SDS-PAGE, ELISA, Gas Chromatography, Protein Purification
Education
New Mexico State University 2009 — 2015
Bachelor of Science, Biology/Biological Sciences, General
Brian Kudrna, CTS Brian Kudrna, CTS's Sitel Experience 1995 - 1999
Job Sales Manager at Advance Services, Inc.
Industry Staffing and Recruiting
Experience
Advance Services, Inc. June 2008 - Present
Full Force Solutions, LLC January 2010 - Present
AccuCut 2005 - 2007
G&G Manufacturing Company 2002 - 2005
Mail Solutions 2001 - 2002
The Document Station 2000 - 2001
Sitel 1995 - 1999
Skills
Staffing Services, Sales Management, Sales Operations, Direct Sales, Selling, Training, Negotiation, Cold Calling, Lead Generation, B2B, Coaching, Sales, Customer Service, Sales Process, Security, Contract Negotiation, Solution Selling, Building Relationships, Business Development, Management, Microsoft Office, Strategic Planning, Human Resources, Sales Presentations, Outside Sales, Strategic Partnerships, CRM, Leadership, Key Account Management, New Business Development, Networking, Trade Shows, Interviews
Education
Northeast Community College 1995 — 1996
Fremont High School
Advance Services, Inc. June 2008 - Present
Full Force Solutions, LLC January 2010 - Present
AccuCut 2005 - 2007
G&G Manufacturing Company 2002 - 2005
Mail Solutions 2001 - 2002
The Document Station 2000 - 2001
Sitel 1995 - 1999
Skills
Staffing Services, Sales Management, Sales Operations, Direct Sales, Selling, Training, Negotiation, Cold Calling, Lead Generation, B2B, Coaching, Sales, Customer Service, Sales Process, Security, Contract Negotiation, Solution Selling, Building Relationships, Business Development, Management, Microsoft Office, Strategic Planning, Human Resources, Sales Presentations, Outside Sales, Strategic Partnerships, CRM, Leadership, Key Account Management, New Business Development, Networking, Trade Shows, Interviews
Education
Northeast Community College 1995 — 1996
Fremont High School
Derrick Spears Derrick Spears's Sitel Experience January 2005 - December 2009
Job Chief Operations Officer at TipT
Industry Computer Software
Experience
TipT 2013 - Present
Intellisoft OK January 2010 - Present
Sitel January 2005 - December 2009
Skills
SQL, HTML, Linux, Microsoft SQL Server, Databases, C++, Windows, Team Leadership, Visual Basic, Public Speaking, Access, Microsoft Excel, Microsoft Office, Marketing, Training
Education
Oklahoma City Community College 2011 — 2014
TipT 2013 - Present
Intellisoft OK January 2010 - Present
Sitel January 2005 - December 2009
Skills
SQL, HTML, Linux, Microsoft SQL Server, Databases, C++, Windows, Team Leadership, Visual Basic, Public Speaking, Access, Microsoft Excel, Microsoft Office, Marketing, Training
Education
Oklahoma City Community College 2011 — 2014
Terra Schneider, CTP Terra Schneider, CTP's Sitel Experience August 2012 - November 2013
Job Treasury Consultant
Industry Outsourcing/Offshoring
Experience
Nissan North America Inc November 2014 - Present
Sitel August 2012 - November 2013
OHL 2008 - August 2012
MNAA 2005 - 2008
Caterpillar Financial 2003 - 2005
Clark Retail Enterprises 1999 - 2002
Skills
Cash Management, Notional Cash Pooling, Treasury System..., Cash Flow Forecasting, Debt Management, Bank Financing, Banking Relationships, Management, Treasury, Banking, Credit, Treasury Management, Finance, Forecasting, Cash, Cash Flow, Working Capital..., Corporate Finance, Sarbanes-Oxley Act, Managerial Finance, Financial Analysis
Education
Northern Illinois University - College of Business
Bachelor of Science (B.S.), Finance
Nissan North America Inc November 2014 - Present
Sitel August 2012 - November 2013
OHL 2008 - August 2012
MNAA 2005 - 2008
Caterpillar Financial 2003 - 2005
Clark Retail Enterprises 1999 - 2002
Skills
Cash Management, Notional Cash Pooling, Treasury System..., Cash Flow Forecasting, Debt Management, Bank Financing, Banking Relationships, Management, Treasury, Banking, Credit, Treasury Management, Finance, Forecasting, Cash, Cash Flow, Working Capital..., Corporate Finance, Sarbanes-Oxley Act, Managerial Finance, Financial Analysis
Education
Northern Illinois University - College of Business
Bachelor of Science (B.S.), Finance
gretta hibbard gretta hibbard's Sitel Experience 2009 - Present
Job Graphics/Web Designer
Industry Information Technology and Services
Experience
Sitel 2009 - Present
Check n Go November 2008 - February 2009
Skills
Management, Web Design, Graphic Design, Computers, Information Technology, Networking, Communication, Java, JavaScript, HTML, HTML 5, CSS, XML, XHTML, Dreamweaver, Microsoft Office, InDesign, Customer Service...
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), IT/MVC, 3.4
University of Phoenix 2009 — 2011
Associate's degree, IT/Web
North Hennepin Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Graphic Design
Sitel 2009 - Present
Check n Go November 2008 - February 2009
Skills
Management, Web Design, Graphic Design, Computers, Information Technology, Networking, Communication, Java, JavaScript, HTML, HTML 5, CSS, XML, XHTML, Dreamweaver, Microsoft Office, InDesign, Customer Service...
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), IT/MVC, 3.4
University of Phoenix 2009 — 2011
Associate's degree, IT/Web
North Hennepin Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Graphic Design
Bill Tedder's Sitel Experience October 2011 - April 2013
Job Strategic Business Unit Manager at Xerox
Industry Outsourcing/Offshoring
Experience
Xerox April 2013 - Present
Sitel October 2011 - April 2013
Various Non Profit Organizations in Middle TN March 2010 - October 2011
Ford Motor Credit Company May 2007 - March 2010
Ford Motor Credit Company May 2006 - May 2007
Ford Motor Credit Company December 2003 - May 2006
Ford Motor Credit Company January 2000 - December 2003
Ford Motor Credit Company January 1999 - January 2000
Ford Motor Credit Company January 1998 - January 1999
Ford Motor Credit Company March 1988 - January 1998
Skills
Operations Management, Consumer Lending, Customer Relations, Employee Relations, Team Leadership, Employee Recognition, Workforce Management, Quality Management, Quality Assurance, Project Management, Development & delivery..., Non-profit Development, Non-profit Marketing, Non-profit..., Non-profit Boards, CRM, Coaching, Team Building, Change Management, Time Management, Process Improvement, Program Management, Employee Training, Management, Customer Service, Fundraising, Customer Satisfaction, Human Resources, Call Centers, Training, Six Sigma, Recruiting, Vendor Management, Leadership, Customer Retention, Forecasting, Performance Management, Nonprofits, Project Planning, BPO, Executive Management, Business Process..., Event Planning, Outsourcing, Retail, Service Delivery, Analysis, Teamwork, Microsoft Excel, Customer Experience
Education
North Carolina State University 1982 — 1986
B.A., Business Management
Xerox April 2013 - Present
Sitel October 2011 - April 2013
Various Non Profit Organizations in Middle TN March 2010 - October 2011
Ford Motor Credit Company May 2007 - March 2010
Ford Motor Credit Company May 2006 - May 2007
Ford Motor Credit Company December 2003 - May 2006
Ford Motor Credit Company January 2000 - December 2003
Ford Motor Credit Company January 1999 - January 2000
Ford Motor Credit Company January 1998 - January 1999
Ford Motor Credit Company March 1988 - January 1998
Skills
Operations Management, Consumer Lending, Customer Relations, Employee Relations, Team Leadership, Employee Recognition, Workforce Management, Quality Management, Quality Assurance, Project Management, Development & delivery..., Non-profit Development, Non-profit Marketing, Non-profit..., Non-profit Boards, CRM, Coaching, Team Building, Change Management, Time Management, Process Improvement, Program Management, Employee Training, Management, Customer Service, Fundraising, Customer Satisfaction, Human Resources, Call Centers, Training, Six Sigma, Recruiting, Vendor Management, Leadership, Customer Retention, Forecasting, Performance Management, Nonprofits, Project Planning, BPO, Executive Management, Business Process..., Event Planning, Outsourcing, Retail, Service Delivery, Analysis, Teamwork, Microsoft Excel, Customer Experience
Education
North Carolina State University 1982 — 1986
B.A., Business Management
Kenjie Colacito Kenjie Colacito's Sitel Experience May 2015 - Present
Job The poorest person in the world is not the one without c0in in his hand but the one without GOD in his life
Industry Consumer Services
Experience
Sitel May 2015 - Present
5LINX September 2014 - Present
St Peters Life Plan June 2014 - Present
Silong Restaurant April 2013 - Present
IBEX Global March 2011 - May 2015
BCI Australia October 2011 - December 2011
trg tech March 2011 - April 2011
TELUS International Philippines January 2011 - March 2011
Rainmaker July 2010 - January 2011
Teleperformance June 2009 - July 2010
Skills
Public Speaking,..., Customer Service, Team Leadership, Microsoft Office, Sales, Management, Team Building, Customer Satisfaction, Project Management, Microsoft Excel, Process Improvement, Call Centers, Recruiting, Microsoft Word, Strategic Planning, Sales Management, Analysis, Marketing, Budgets
Education
Silliman University 2006 — 2009
AB Speech and Theatre, Speech Communication and Rhetoric
Northern Marianas College 2004 — 2006
Bachelor of Science (B.S.), Nursing Science
Sitel May 2015 - Present
5LINX September 2014 - Present
St Peters Life Plan June 2014 - Present
Silong Restaurant April 2013 - Present
IBEX Global March 2011 - May 2015
BCI Australia October 2011 - December 2011
trg tech March 2011 - April 2011
TELUS International Philippines January 2011 - March 2011
Rainmaker July 2010 - January 2011
Teleperformance June 2009 - July 2010
Skills
Public Speaking,..., Customer Service, Team Leadership, Microsoft Office, Sales, Management, Team Building, Customer Satisfaction, Project Management, Microsoft Excel, Process Improvement, Call Centers, Recruiting, Microsoft Word, Strategic Planning, Sales Management, Analysis, Marketing, Budgets
Education
Silliman University 2006 — 2009
AB Speech and Theatre, Speech Communication and Rhetoric
Northern Marianas College 2004 — 2006
Bachelor of Science (B.S.), Nursing Science
Tomas H. Miguens Tomas H. Miguens's Sitel Experience March 1993 - November 1996
Job Founder and coManaging Partner en Mail Americas
Industry Logistics and Supply Chain
Experience
Mail Americas August 2002 - Present
Genesis Worlwide Courier September 1991 - November 2010
El Salvador Telecom S.A. de C.V. - SALTEL October 1997 - March 2002
GenesisFax Broadcasting Services November 1996 - December 2000
SITel March 1993 - November 1996
Ocasa Inc. July 1987 - August 1991
Argentine Embassy Commercial Office in New York October 1985 - July 1987
Skills
E-commerce, Direct Marketing, Negotiation, New Business Development, Business Strategy, Logistics, Start-ups, Operations Management, Strategic Planning, Account Management, B2B, Change Management, Strategy, Transportation, Entrepreneurship, Sales Management, Supply Chain, Business Development, Supply Chain Management, International Business
Education
1985 — 1987
Diploma, International Business and Banking
Universidad de Buenos Aires 1979 — 1984
Licenciado, Administración de Empresas
Mail Americas August 2002 - Present
Genesis Worlwide Courier September 1991 - November 2010
El Salvador Telecom S.A. de C.V. - SALTEL October 1997 - March 2002
GenesisFax Broadcasting Services November 1996 - December 2000
SITel March 1993 - November 1996
Ocasa Inc. July 1987 - August 1991
Argentine Embassy Commercial Office in New York October 1985 - July 1987
Skills
E-commerce, Direct Marketing, Negotiation, New Business Development, Business Strategy, Logistics, Start-ups, Operations Management, Strategic Planning, Account Management, B2B, Change Management, Strategy, Transportation, Entrepreneurship, Sales Management, Supply Chain, Business Development, Supply Chain Management, International Business
Education
1985 — 1987
Diploma, International Business and Banking
Universidad de Buenos Aires 1979 — 1984
Licenciado, Administración de Empresas
Marcus Means Marcus Means's Sitel Experience June 2014 - March 2015
Job Indulgence on demand coOwner & head of sales and operations
Industry Writing and Editing
Experience
Sitel June 2014 - March 2015
Midwest Staffing May 2004 - February 2014
Navarre Corp February 2012 - April 2012
Family Dollar September 2008 - January 2009
Keeneland January 2007 - October 2008
Food Service June 2007 - November 2007
convention center May 2004 - January 2007
Skills
Teamwork, Microsoft Office, Microsoft Word, Sales, PowerPoint, Team Building, Project Management, Training, Project Coordination, Operations Management, Coaching, Team Leadership, Customer Service, Human Resources
Education
National American University 2011 — 2015
Bachelor's Degree, Business Administration and Management, General, B
Summit Academy
Sitel June 2014 - March 2015
Midwest Staffing May 2004 - February 2014
Navarre Corp February 2012 - April 2012
Family Dollar September 2008 - January 2009
Keeneland January 2007 - October 2008
Food Service June 2007 - November 2007
convention center May 2004 - January 2007
Skills
Teamwork, Microsoft Office, Microsoft Word, Sales, PowerPoint, Team Building, Project Management, Training, Project Coordination, Operations Management, Coaching, Team Leadership, Customer Service, Human Resources
Education
National American University 2011 — 2015
Bachelor's Degree, Business Administration and Management, General, B
Summit Academy
Israel Santillan Israel Santillan's Sitel Experience August 2012 - September 2014
Job Full Time student aiming to graduate this May of 2015, part time CAD Technician at Ideals Inc in Las Cruces, New Mexiico
Industry Consumer Services
Experience
Sitel August 2012 - September 2014
Sitel August 2011 - September 2012
Convergys December 2010 - August 2011
Skills
AutoCAD Civil 3D, Microsoft Excel, Microsoft Office, Customer Service, Quality Assurance, Technical Support, Computer Proficiency, Microsoft Word, AutoCAD, Troubleshooting, Customer Support, CAD, Windows
Education
New Mexico State University-Dona Ana 2013 — 2015
Associate's Degree, Civil Drafting and Civil Engineering CAD/CADD
New Mexico State University-Dona Ana
Sitel August 2012 - September 2014
Sitel August 2011 - September 2012
Convergys December 2010 - August 2011
Skills
AutoCAD Civil 3D, Microsoft Excel, Microsoft Office, Customer Service, Quality Assurance, Technical Support, Computer Proficiency, Microsoft Word, AutoCAD, Troubleshooting, Customer Support, CAD, Windows
Education
New Mexico State University-Dona Ana 2013 — 2015
Associate's Degree, Civil Drafting and Civil Engineering CAD/CADD
New Mexico State University-Dona Ana
Dan Olson Dan Olson's Sitel Experience May 2007 - September 2008
Job Vendor Mgmt | Contract Mgmt | MSP | VMS | Compliance | Auditing | Project Mgmt
Industry Outsourcing/Offshoring
Experience
Currently in transition, available for contract and project work while search for permanent position August 2015 - Present
Ceridian February 2010 - May 2015
Axiant, LLC October 2008 - December 2009
Sitel May 2007 - September 2008
Hilco Receiveables July 2004 - May 2007
Sears, Roebuck and Co. 1997 - 2004
AT&T Universal Card 1990 - 1997
Skills
Sports Official, Process Improvement, Vendor Management, Call Center, Team Building, Operations Management, Performance Management, Business Development, Business Process..., Call Centers, Financial Services, Business Process, Forecasting, BPO, Project Management, Analysis, Management, Contract Negotiation, Negotiation, Banking, Cross-functional Team..., Leadership, Change Management, Six Sigma, Analytics, Budgets, Business Analysis, CRM, Executive Management, Outsourcing, Program Management, Recruiting, Risk Management, Strategy, Mentoring, Leadership Development
Education
Northern Michigan University
Currently in transition, available for contract and project work while search for permanent position August 2015 - Present
Ceridian February 2010 - May 2015
Axiant, LLC October 2008 - December 2009
Sitel May 2007 - September 2008
Hilco Receiveables July 2004 - May 2007
Sears, Roebuck and Co. 1997 - 2004
AT&T Universal Card 1990 - 1997
Skills
Sports Official, Process Improvement, Vendor Management, Call Center, Team Building, Operations Management, Performance Management, Business Development, Business Process..., Call Centers, Financial Services, Business Process, Forecasting, BPO, Project Management, Analysis, Management, Contract Negotiation, Negotiation, Banking, Cross-functional Team..., Leadership, Change Management, Six Sigma, Analytics, Budgets, Business Analysis, CRM, Executive Management, Outsourcing, Program Management, Recruiting, Risk Management, Strategy, Mentoring, Leadership Development
Education
Northern Michigan University
Yorsheika White Yorsheika White's Sitel Experience July 2009 - December 2009
Job Front Desk Circulation Specialist at Pittsburg Camp County Public Library
Industry Libraries
Experience
Covenant Dove, LLC April 2013 - August 2014
Covenant Dove, LLC April 2012 - April 2013
Cypress Home Care, Inc. March 2010 - June 2012
Sitel July 2009 - December 2009
Fred's Inc. May 2007 - June 2009
Pittsburg Camp County Public Library October 2002 - August 2006
Skills
Healthcare, Healthcare Management, Customer Service, Customer Service..., Information Technology, Information Retrieval, Telephone Reception, Data Entry, Marketing Communications, Marketing, Social Media Marketing, Sales Management, Team Management
Education
Prairie View A&M University 2003 — 2007
Management Information Systems, General
Northeast Texas Community College 2002 — 2003
General Studies
Covenant Dove, LLC April 2013 - August 2014
Covenant Dove, LLC April 2012 - April 2013
Cypress Home Care, Inc. March 2010 - June 2012
Sitel July 2009 - December 2009
Fred's Inc. May 2007 - June 2009
Pittsburg Camp County Public Library October 2002 - August 2006
Skills
Healthcare, Healthcare Management, Customer Service, Customer Service..., Information Technology, Information Retrieval, Telephone Reception, Data Entry, Marketing Communications, Marketing, Social Media Marketing, Sales Management, Team Management
Education
Prairie View A&M University 2003 — 2007
Management Information Systems, General
Northeast Texas Community College 2002 — 2003
General Studies
Amy Dix's Sitel Experience April 2002 - Present
Job Project Manager at Sitel
Industry E-Learning
Experience
Sitel April 2002 - Present
Oriental Trading Company 2000 - 2002
Skills
Call Centers, Process Improvement, Outsourcing, BPO, Vendor Management, Team Building, Performance Management
Education
Northwest Missouri State University 1994 — 1999
MBA 1999, BS, Business Economics 1998
Sitel April 2002 - Present
Oriental Trading Company 2000 - 2002
Skills
Call Centers, Process Improvement, Outsourcing, BPO, Vendor Management, Team Building, Performance Management
Education
Northwest Missouri State University 1994 — 1999
MBA 1999, BS, Business Economics 1998
Julie (Osborn) Baumert's Sitel Experience 1994 - 1998
Job Vice President & Executive Recruiter at SC Riverside
Industry Financial Services
Experience
SC Riverside April 1998 - Present
Sitel 1994 - 1998
Dun & Bradstreet May 1988 - June 1995
Skills
Sales, Healthcare, Management, Call Center, Credit, Team Building, Process Improvement, Account Management, Accounts Receivable, Insurance, New Business Development, Business Development, Negotiation, Customer Service, Vendor Management, Strategic Planning, Financial Services, Accounting, Finance, Call Centers, Outsourcing, CRM, Interviews, Recruiting, Leadership, Executive Management, Sales Operations, Training, Risk Management, Time Management, Human Resources, Performance Management, Employee Benefits
Education
University of Nebraska at Omaha 1994 — 1998
Master of Business Administration (MBA)
Nebraska Wesleyan University 1984 — 1988
Bachelors Communication, Economics, Management
SC Riverside April 1998 - Present
Sitel 1994 - 1998
Dun & Bradstreet May 1988 - June 1995
Skills
Sales, Healthcare, Management, Call Center, Credit, Team Building, Process Improvement, Account Management, Accounts Receivable, Insurance, New Business Development, Business Development, Negotiation, Customer Service, Vendor Management, Strategic Planning, Financial Services, Accounting, Finance, Call Centers, Outsourcing, CRM, Interviews, Recruiting, Leadership, Executive Management, Sales Operations, Training, Risk Management, Time Management, Human Resources, Performance Management, Employee Benefits
Education
University of Nebraska at Omaha 1994 — 1998
Master of Business Administration (MBA)
Nebraska Wesleyan University 1984 — 1988
Bachelors Communication, Economics, Management
Constance Moore's Sitel Experience March 2005 - August 2005
Job Helpdesk Representative at NavarroIntera, LLC
Industry Information Technology and Services
Experience
Navarro Interra/Stoller Newport News Nuclear January 2013 - Present
Navarro-Intera, LLC October 2009 - Present
Stoller-Navarro October 2009 - September 2011
the US DOE August 2006 - September 2009
Sitel March 2005 - August 2005
Global Resources LTD February 2005 - August 2005
Eldorado Casino December 2003 - December 2004
Lam Research November 2000 - May 2002
Lam Research November 1999 - May 2001
Hewlett Packard February 1998 - November 1999
Skills
Software Installation, Desktop Support, Deployment, Troubleshooting, A+ Certified, Windows, TCP/IP, Technical Support, System Deployment, Databases, Help Desk Support, Laptops, Active Directory
Education
Ohlone College 1999 — 2003
MCSA, Microsoft Technologies
Master's Institute 1995 — 1996
AS, Computer Networking
Foothill Community College
Masters Institute
A.S, Computer Systems Administration
Ohlone College
TechSkills
The Learning Center
Navarro Interra/Stoller Newport News Nuclear January 2013 - Present
Navarro-Intera, LLC October 2009 - Present
Stoller-Navarro October 2009 - September 2011
the US DOE August 2006 - September 2009
Sitel March 2005 - August 2005
Global Resources LTD February 2005 - August 2005
Eldorado Casino December 2003 - December 2004
Lam Research November 2000 - May 2002
Lam Research November 1999 - May 2001
Hewlett Packard February 1998 - November 1999
Skills
Software Installation, Desktop Support, Deployment, Troubleshooting, A+ Certified, Windows, TCP/IP, Technical Support, System Deployment, Databases, Help Desk Support, Laptops, Active Directory
Education
Ohlone College 1999 — 2003
MCSA, Microsoft Technologies
Master's Institute 1995 — 1996
AS, Computer Networking
Foothill Community College
Masters Institute
A.S, Computer Systems Administration
Ohlone College
TechSkills
The Learning Center
Leslie Zimprich's Sitel Experience 2001 - 2003
Job Vice President, Design and Development, Global Learning at Bank of America
Industry Financial Services
Experience
Bank of America June 2013 - Present
Alorica, Inc November 2008 - May 2013
Countrywide/Bank of America June 2007 - November 2008
Sitel 2001 - 2003
MCI 1993 - 2002
Skills
Call Center Development, Performance Management, Customer Experience, Vendor Management, Workforce Management, Employee Relations, Call Center, Training, Process Improvement, Organizational..., Management Development, Organizational..., Learning Management, Instructional Design, Change Management, Succession Planning, Strategy, Call Centers, Outsourcing, Leadership, Customer Satisfaction, Employee Engagement, Onboarding, BPO, Talent Management, Employee Training, Talent Acquisition, Performance Improvement, Human Resources
Education
Northwestern 1987 — 1991
Bachelor of Arts (B.A.), Education
Bank of America June 2013 - Present
Alorica, Inc November 2008 - May 2013
Countrywide/Bank of America June 2007 - November 2008
Sitel 2001 - 2003
MCI 1993 - 2002
Skills
Call Center Development, Performance Management, Customer Experience, Vendor Management, Workforce Management, Employee Relations, Call Center, Training, Process Improvement, Organizational..., Management Development, Organizational..., Learning Management, Instructional Design, Change Management, Succession Planning, Strategy, Call Centers, Outsourcing, Leadership, Customer Satisfaction, Employee Engagement, Onboarding, BPO, Talent Management, Employee Training, Talent Acquisition, Performance Improvement, Human Resources
Education
Northwestern 1987 — 1991
Bachelor of Arts (B.A.), Education
Terry Gladney's Sitel Experience November 2014 - Present
Job Supervisor at Sitel
Industry Fine Art
Experience
Sitel November 2014 - Present
Dollar General September 2014 - October 2014
Dollar General September 2014 - October 2014
Mississippi State University August 2007 - September 2013
Skills
SPSS, Research, Qualitative Research, Data Analysis, Event Planning, Social Media, Editing, Grant Writing, Nonprofits, Public Relations, Community Outreach, Higher Education
Education
New York University 1979 — 1983
Bachelor of Fine Arts (B.F.A.), Drama and Dramatics/Theatre Arts, General
Sitel November 2014 - Present
Dollar General September 2014 - October 2014
Dollar General September 2014 - October 2014
Mississippi State University August 2007 - September 2013
Skills
SPSS, Research, Qualitative Research, Data Analysis, Event Planning, Social Media, Editing, Grant Writing, Nonprofits, Public Relations, Community Outreach, Higher Education
Education
New York University 1979 — 1983
Bachelor of Fine Arts (B.F.A.), Drama and Dramatics/Theatre Arts, General
Jeremy Mullins's Sitel Experience May 2011 - October 2011
Job Director, Delight Center Operations
Industry Outsourcing/Offshoring
Experience
Stella & Dot November 2011 - Present
Sitel May 2011 - October 2011
Stream Global Services March 2009 - January 2011
ACS, a Xerox Company September 2007 - March 2009
ChoicePoint January 2004 - April 2007
ChoicePoint January 2002 - January 2004
HUNTLEIGH TELECOM July 2001 - January 2002
NSDI TELEPERFORMANCE September 1998 - July 2001
Skills
Income Statement, Sales Management, Operations Management, Call Center, Organizational..., Analytics, Analysis, Performance Management, Call Centers, Program Management, Team Building, Management, BPO, Coaching, Recruiting, Business Analysis, Strategic Planning, New Business Development, Strategic Partnerships, Sales, Process Improvement, Outsourcing, Leadership, Account Management, Customer Service, Vendor Management, Quality Assurance, Customer Experience, CRM, Human Resources, Contact Centers, Customer Satisfaction
Education
New Mexico State University
Business Administration
Stella & Dot November 2011 - Present
Sitel May 2011 - October 2011
Stream Global Services March 2009 - January 2011
ACS, a Xerox Company September 2007 - March 2009
ChoicePoint January 2004 - April 2007
ChoicePoint January 2002 - January 2004
HUNTLEIGH TELECOM July 2001 - January 2002
NSDI TELEPERFORMANCE September 1998 - July 2001
Skills
Income Statement, Sales Management, Operations Management, Call Center, Organizational..., Analytics, Analysis, Performance Management, Call Centers, Program Management, Team Building, Management, BPO, Coaching, Recruiting, Business Analysis, Strategic Planning, New Business Development, Strategic Partnerships, Sales, Process Improvement, Outsourcing, Leadership, Account Management, Customer Service, Vendor Management, Quality Assurance, Customer Experience, CRM, Human Resources, Contact Centers, Customer Satisfaction
Education
New Mexico State University
Business Administration
Kay Berry's Sitel Experience 2001 - 2002
Job Human Resources Manager at Isle at Watercrest
Industry Human Resources
Experience
Isle at Watercrest Senior Health Care February 2012 - Present
West Corporation November 2005 - April 2007
Sitel 2001 - 2002
Skills
Recruiting, Human Resources, Management, Employee Relations, Onboarding, HRIS, Benefits Administration, HR Policies, Employee Benefits, Talent Acquisition, Team Building, Process Improvement, Workforce Planning, Leadership Development, Change Management, Policy, Vendor Management, Performance Management, Payroll, Staffing Services, Training, College Recruiting, Call Centers, Employment Law, Applicant Tracking..., Deferred Compensation, Temporary Staffing, New Hire Orientations, FMLA, Organizational..., Interviews, Personnel Management, Employee Training
Education
National American University 2011 — 2015
Bachelor of Business Administration (BBA) current student, Emphasis in Human Resources, 3.82
The University of New Mexico 1977 — 1981
BA, Accounting, HR
Isle at Watercrest Senior Health Care February 2012 - Present
West Corporation November 2005 - April 2007
Sitel 2001 - 2002
Skills
Recruiting, Human Resources, Management, Employee Relations, Onboarding, HRIS, Benefits Administration, HR Policies, Employee Benefits, Talent Acquisition, Team Building, Process Improvement, Workforce Planning, Leadership Development, Change Management, Policy, Vendor Management, Performance Management, Payroll, Staffing Services, Training, College Recruiting, Call Centers, Employment Law, Applicant Tracking..., Deferred Compensation, Temporary Staffing, New Hire Orientations, FMLA, Organizational..., Interviews, Personnel Management, Employee Training
Education
National American University 2011 — 2015
Bachelor of Business Administration (BBA) current student, Emphasis in Human Resources, 3.82
The University of New Mexico 1977 — 1981
BA, Accounting, HR
Mey Lau's Sitel Experience 2000 - 2002
Job Partner at www.seomap.com
Industry Marketing and Advertising
Experience
SEOMap September 2011 - Present
Expedia May 2005 - March 2009
hotels.com May 2005 - March 2009
Kingsmill Resort February 2003 - June 2004
Kingsmill Resort February 2003 - June 2004
Sitel 2000 - 2002
Skills
Hospitality, Social Media Marketing, SEO, Marketing Strategy, Hotels, Direct Marketing, Business Strategy, Advertising, Email Marketing, Resorts, Online Advertising, E-commerce, Online Marketing, Marketing, Web Analytics, SEM
Education
Norfolk State University
Hospitality Administration/Management
SMU
SEOMap September 2011 - Present
Expedia May 2005 - March 2009
hotels.com May 2005 - March 2009
Kingsmill Resort February 2003 - June 2004
Kingsmill Resort February 2003 - June 2004
Sitel 2000 - 2002
Skills
Hospitality, Social Media Marketing, SEO, Marketing Strategy, Hotels, Direct Marketing, Business Strategy, Advertising, Email Marketing, Resorts, Online Advertising, E-commerce, Online Marketing, Marketing, Web Analytics, SEM
Education
Norfolk State University
Hospitality Administration/Management
SMU
Ann Waugh's Sitel Experience 1999 - 2008
Job Consultant at Advancia Corporation
Industry Government Administration
Experience
Advancia Corporation September 2014 - Present
Advancia Corporation October 2012 - August 2014
Advancia Corporation June 2009 - October 2012
Sitel 1999 - 2008
Skills
BPO, Process Improvement, Operations Management, Management, Program Management, Business Analysis, Business Development, Team Leadership, Change Management, Outsourcing, Leadership, Team Management, Telecommunications, Business Strategy, Customer Satisfaction, Call Centers, Vendor Management, Team Building, Customer Experience, Training, CRM, Account Management, Analysis, Budgets, Business Process..., Contract Negotiation, Cross-functional Team..., Executive Management, Integration, New Business Development, Offshoring, Project Management, Project Planning, Recruiting, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Forecasting
Education
Oklahoma State University 1978 — 1982
BS, Accounting
Oklahoma State University 1979 — 1982
Bachelor's degree, Accounting
Advancia Corporation September 2014 - Present
Advancia Corporation October 2012 - August 2014
Advancia Corporation June 2009 - October 2012
Sitel 1999 - 2008
Skills
BPO, Process Improvement, Operations Management, Management, Program Management, Business Analysis, Business Development, Team Leadership, Change Management, Outsourcing, Leadership, Team Management, Telecommunications, Business Strategy, Customer Satisfaction, Call Centers, Vendor Management, Team Building, Customer Experience, Training, CRM, Account Management, Analysis, Budgets, Business Process..., Contract Negotiation, Cross-functional Team..., Executive Management, Integration, New Business Development, Offshoring, Project Management, Project Planning, Recruiting, Sales, Solution Selling, Strategic Partnerships, Strategic Planning, Strategy, Forecasting
Education
Oklahoma State University 1978 — 1982
BS, Accounting
Oklahoma State University 1979 — 1982
Bachelor's degree, Accounting
Hemlata Shinde's Sitel Experience 2002 - 2005
Job SAP Validation Specialist at BristolMyers Squibb
Industry Information Technology and Services
Experience
Bristol-Myers Squibb December 2009 - Present
JetBlue Airways June 2009 - December 2009
Canon U.S.A Inc December 2007 - June 2009
Sitel 2002 - 2005
Skills
Software Quality..., User Acceptance Testing, 21 CFR Part 11, Computer System..., SDLC, Change Control, GAMP, Gap Analysis, Software Documentation, Validation, Business Analysis, Quality Assurance, GxP, CAPA, Requirements Analysis, FDA, Quality Management, Process Improvement, Sop, Testing, Quality System, GMP, Process Simulation, Document Management, LIMS, Pharmaceutical Industry, Visio
Education
New York Institute of Technology 2006 — 2008
Masters, Management
Bristol-Myers Squibb December 2009 - Present
JetBlue Airways June 2009 - December 2009
Canon U.S.A Inc December 2007 - June 2009
Sitel 2002 - 2005
Skills
Software Quality..., User Acceptance Testing, 21 CFR Part 11, Computer System..., SDLC, Change Control, GAMP, Gap Analysis, Software Documentation, Validation, Business Analysis, Quality Assurance, GxP, CAPA, Requirements Analysis, FDA, Quality Management, Process Improvement, Sop, Testing, Quality System, GMP, Process Simulation, Document Management, LIMS, Pharmaceutical Industry, Visio
Education
New York Institute of Technology 2006 — 2008
Masters, Management
Filip Perunicic's Sitel Experience February 2013 - October 2013
Job Financial Controller at Civil Rights Defenders
Industry Financial Services
Experience
Civil Rights Defenders October 2013 - Present
Sitel February 2013 - October 2013
ProCredit Bank September 2012 - January 2013
L'Oréal December 2011 - June 2012
New Mexico Highlands University August 2010 - May 2011
Skills
Research, Microsoft Office, Analysis, Product Management..., Marketing Operations, Marketing Support, Administrative Work, Loan Portfolio Analysis, Banking, Higher Education, Business Analysis, Public Speaking, Economics, Teamwork, Customer Service, English, Event Planning, Time Management
Education
New Mexico Highlands University 2006 — 2011
Master of Business Administration (MBA), Finance and Financial Management Services, 3.67/4.00
Civil Rights Defenders October 2013 - Present
Sitel February 2013 - October 2013
ProCredit Bank September 2012 - January 2013
L'Oréal December 2011 - June 2012
New Mexico Highlands University August 2010 - May 2011
Skills
Research, Microsoft Office, Analysis, Product Management..., Marketing Operations, Marketing Support, Administrative Work, Loan Portfolio Analysis, Banking, Higher Education, Business Analysis, Public Speaking, Economics, Teamwork, Customer Service, English, Event Planning, Time Management
Education
New Mexico Highlands University 2006 — 2011
Master of Business Administration (MBA), Finance and Financial Management Services, 3.67/4.00
Link Masters's Sitel Experience Technical Support RepresentativetekservePOSNovember 2013 - Present
Job Technical Support Representative at tekservePOS
Industry Information Technology and Services
Experience
Sitel Technical Support RepresentativetekservePOSNovember 2013 - Present
Skills
Training, Customer Experience, Case Managment, Customer Service, Call Centers, Management, Call Center, Customer Satisfaction, Conflict Resolution, Leadership Development, Troubleshooting, Vendor Management, Technical Support, Networking
Education
National American University 2013 — 2015
Associate of Science (AS), Information Technology, 3.43
Sitel Technical Support RepresentativetekservePOSNovember 2013 - Present
Skills
Training, Customer Experience, Case Managment, Customer Service, Call Centers, Management, Call Center, Customer Satisfaction, Conflict Resolution, Leadership Development, Troubleshooting, Vendor Management, Technical Support, Networking
Education
National American University 2013 — 2015
Associate of Science (AS), Information Technology, 3.43
Catherine Feltych's Sitel Experience 2009 - 2010
Job Senior Network Engineer at Omaha WorldHerald/BH Media Group
Industry Newspapers
Experience
Omaha World-Herald May 2010 - Present
Sitel 2009 - 2010
DOT.Comm 2003 - 2009
City of Omaha 1991 - 2003
Skills
Cisco Technologies, Active Directory, Network Security, VPN, Network Administration, Firewalls, VMware, Security, WAN, DNS, Routers, Routing, Network Engineering, Troubleshooting, Switches, TCP/IP, Server Administration, Cisco Certified, Software Installation, Servers, Windows Server
Education
Northwestern University
Omaha World-Herald May 2010 - Present
Sitel 2009 - 2010
DOT.Comm 2003 - 2009
City of Omaha 1991 - 2003
Skills
Cisco Technologies, Active Directory, Network Security, VPN, Network Administration, Firewalls, VMware, Security, WAN, DNS, Routers, Routing, Network Engineering, Troubleshooting, Switches, TCP/IP, Server Administration, Cisco Certified, Software Installation, Servers, Windows Server
Education
Northwestern University
Dorcas Graham's Sitel Experience April 2015 - September 2015
Job Senior Writer at Graham Communication
Industry Writing and Editing
Experience
Deloitte November 2014 - Present
- Freelance April 2001 - Present
Graham Communication April 2001 - Present
Sitel April 2015 - September 2015
Cummins Inc. October 2013 - February 2014
SunTrust July 2012 - September 2012
Radisson October 2003 - August 2007
McKesson March 2006 - April 2006
Skills
Editing, Adobe Creative Suite, Public Relations, Social Networking, Radio, Creative Writing, Social Media Marketing, Video, Blogging, Television, Social Media, Copy Editing, Video Editing, Press Releases, New Media, Marketing, Customer Service, Published Author, Event Planning, Microsoft Office, Public Speaking
Education
Oakland University 1995 — 1998
Journalism, Creative Writing
Oakland University 1993 — 1998
Bachelor of Arts (B.A.), Journalism
Deloitte November 2014 - Present
- Freelance April 2001 - Present
Graham Communication April 2001 - Present
Sitel April 2015 - September 2015
Cummins Inc. October 2013 - February 2014
SunTrust July 2012 - September 2012
Radisson October 2003 - August 2007
McKesson March 2006 - April 2006
Skills
Editing, Adobe Creative Suite, Public Relations, Social Networking, Radio, Creative Writing, Social Media Marketing, Video, Blogging, Television, Social Media, Copy Editing, Video Editing, Press Releases, New Media, Marketing, Customer Service, Published Author, Event Planning, Microsoft Office, Public Speaking
Education
Oakland University 1995 — 1998
Journalism, Creative Writing
Oakland University 1993 — 1998
Bachelor of Arts (B.A.), Journalism
Joseph McGahan's Sitel Experience December 1997 - February 1999
Job Senior Software Engineer V at Emdeon
Industry Information Technology and Services
Experience
Emdeon January 2014 - Present
Emdeon April 2011 - January 2014
Emdeon March 2006 - April 2011
Emdeon February 1999 - March 2006
Sitel December 1997 - February 1999
Copeland Data Systems, Inc. June 1996 - December 1997
Business Telecommunication Systems (BTS) March 1995 - June 1996
Sitel January 1995 - March 1995
Skills
SQL, Healthcare Information..., Visual Studio, C#, SDLC, Databases, Visio, Testing, Analysis, Microsoft Office, Windows Server, Crystal Reports, DevOps, Agile Methodologies, Trusight, Tivoli, Release Management, .NET, Troubleshooting, IT Strategy, Disaster Recovery
Education
Niagara University
Bachelor of Applied Science (B.A.Sc.), Computer and Information Science
Niagara County Community College
Associate of Arts and Sciences (A.A.S.), Computer and Information Science
Emdeon January 2014 - Present
Emdeon April 2011 - January 2014
Emdeon March 2006 - April 2011
Emdeon February 1999 - March 2006
Sitel December 1997 - February 1999
Copeland Data Systems, Inc. June 1996 - December 1997
Business Telecommunication Systems (BTS) March 1995 - June 1996
Sitel January 1995 - March 1995
Skills
SQL, Healthcare Information..., Visual Studio, C#, SDLC, Databases, Visio, Testing, Analysis, Microsoft Office, Windows Server, Crystal Reports, DevOps, Agile Methodologies, Trusight, Tivoli, Release Management, .NET, Troubleshooting, IT Strategy, Disaster Recovery
Education
Niagara University
Bachelor of Applied Science (B.A.Sc.), Computer and Information Science
Niagara County Community College
Associate of Arts and Sciences (A.A.S.), Computer and Information Science
Kelly Kenyon's Sitel Experience 1994 - 1998
Job Home Organization Assistant at JaneAntonovich.com
Industry Consumer Services
Experience
JaneAntonovich.com September 2015 - Present
Consumer Direct May 2010 - January 2015
Fiscal Assistance of Dane County March 2005 - February 2010
De Forest Area Chamber of Commerce September 1999 - October 2004
Sitel 1994 - 1998
Softmart 1994 - 1996
Software Publishing Corporation September 1989 - April 1994
Skills
Management, Customer Service, Project Management, Process Improvement, Leadership, Team Building, Strategic Planning, Vendor Management, Program Management, Software Documentation, Team Leadership, Marketing, Sales, Budgets
Education
University of Wisconsin-Milwaukee 1985 — 1989
BS, Health Information Administration
Northwestern University 1984 — 1985
Engineering
De Forest High School 1980 — 1984
JaneAntonovich.com September 2015 - Present
Consumer Direct May 2010 - January 2015
Fiscal Assistance of Dane County March 2005 - February 2010
De Forest Area Chamber of Commerce September 1999 - October 2004
Sitel 1994 - 1998
Softmart 1994 - 1996
Software Publishing Corporation September 1989 - April 1994
Skills
Management, Customer Service, Project Management, Process Improvement, Leadership, Team Building, Strategic Planning, Vendor Management, Program Management, Software Documentation, Team Leadership, Marketing, Sales, Budgets
Education
University of Wisconsin-Milwaukee 1985 — 1989
BS, Health Information Administration
Northwestern University 1984 — 1985
Engineering
De Forest High School 1980 — 1984
Awais Mehmood, CAPM's Sitel Experience June 2007 - May 2008
Job Senior QA Consultant
Industry Wireless
Experience
Canada Post / Postes Canada July 2015 - Present
BlackBerry February 2012 - May 2015
BlackBerry January 2009 - January 2012
Sitel June 2007 - May 2008
Skills
Blackberry, Telecommunications, Technical Support, Wireless, Project Planning, MS Project, Project Coordination, Software Project..., Project Delivery, Agile Methodologies, Agile Project Management, Customer Service, Test Management, Issue Identification, Issue Management, Beta Management, Interviewing Skills, Business Analysis, Defect Tracking, Defect Identification, Defect Life Cycle, Defect Logging, Remedy Ticketing System, Rally, Project Engineering, Mobile Technology, Software Verification, Quality Assurance, Software Quality..., Switches, Testing, Process Improvement, Volunteer Training, Smartphones, Routers, VoIP, Non-profit..., Volunteer Recruiting, Public Speaking, Volunteer Management
Education
Northumbria University 2005 — 2007
Masters, Business Information Technology
Northumbria University 2005 — 2007
Master's degree, Information Technology
cadet college petaro
cadet college petaro
Canada Post / Postes Canada July 2015 - Present
BlackBerry February 2012 - May 2015
BlackBerry January 2009 - January 2012
Sitel June 2007 - May 2008
Skills
Blackberry, Telecommunications, Technical Support, Wireless, Project Planning, MS Project, Project Coordination, Software Project..., Project Delivery, Agile Methodologies, Agile Project Management, Customer Service, Test Management, Issue Identification, Issue Management, Beta Management, Interviewing Skills, Business Analysis, Defect Tracking, Defect Identification, Defect Life Cycle, Defect Logging, Remedy Ticketing System, Rally, Project Engineering, Mobile Technology, Software Verification, Quality Assurance, Software Quality..., Switches, Testing, Process Improvement, Volunteer Training, Smartphones, Routers, VoIP, Non-profit..., Volunteer Recruiting, Public Speaking, Volunteer Management
Education
Northumbria University 2005 — 2007
Masters, Business Information Technology
Northumbria University 2005 — 2007
Master's degree, Information Technology
cadet college petaro
cadet college petaro
DANIELLE JEFFERYS's Sitel Experience 2001 - 2003
Job ACCOUNT MANAGER at CDW
Industry Information Technology and Services
Experience
CDW June 2010 - Present
Sitel 2001 - 2003
Skills
Account Management, New Business Development, Customer Service, Sales Management, Microsoft Office, Sales, Negotiation, Strategic Planning, Microsoft Excel, Project Management, Business Development, Solution Selling, Sales Process, Salesforce.com, Cold Calling, Selling, Sales Operations, B2B, Direct Sales, Telecommunications, Leadership, Channel Partners, Customer Satisfaction
Education
Niagara College
Business Administration - Marketing
CDW June 2010 - Present
Sitel 2001 - 2003
Skills
Account Management, New Business Development, Customer Service, Sales Management, Microsoft Office, Sales, Negotiation, Strategic Planning, Microsoft Excel, Project Management, Business Development, Solution Selling, Sales Process, Salesforce.com, Cold Calling, Selling, Sales Operations, B2B, Direct Sales, Telecommunications, Leadership, Channel Partners, Customer Satisfaction
Education
Niagara College
Business Administration - Marketing
Robin Martinez's Sitel Experience October 2012 - December 2012
Job Aspiring Graphic Designer
Industry Graphic Design
Experience
Walgreens August 2013 - Present
AIGA New Mexico August 2013 - April 2014
Sitel October 2012 - December 2012
New Mexico State University August 2009 - May 2012
Skills
Adobe Creative Suite, Mac, Photography, Photoshop, Graphic Design, Illustrator, InDesign, Layout, Mac OS X, Digital Photography, Image Manipulation, Typography, Close Attention to..., Windows, Exceptional Listener, Work Well Independently, Team-oriented, Adobe CS6, OS X, Logo Design, Packaging, Digital Illustration, Branding & Identity, Vector Illustration, Advertising, Visual Communication, Graphics, Muse, Posters, Image Editing, Adobe Acrobat, Brochures, Screen Printing, Flyers, WordPress, Drawing, Art, Corporate Identity, Information Design, Marketing, Microsoft Office
Education
New Mexico State University 2007 — 2012
Bachelor of Fine Arts (BFA), Graphic Design, GPA 3.4
Walgreens August 2013 - Present
AIGA New Mexico August 2013 - April 2014
Sitel October 2012 - December 2012
New Mexico State University August 2009 - May 2012
Skills
Adobe Creative Suite, Mac, Photography, Photoshop, Graphic Design, Illustrator, InDesign, Layout, Mac OS X, Digital Photography, Image Manipulation, Typography, Close Attention to..., Windows, Exceptional Listener, Work Well Independently, Team-oriented, Adobe CS6, OS X, Logo Design, Packaging, Digital Illustration, Branding & Identity, Vector Illustration, Advertising, Visual Communication, Graphics, Muse, Posters, Image Editing, Adobe Acrobat, Brochures, Screen Printing, Flyers, WordPress, Drawing, Art, Corporate Identity, Information Design, Marketing, Microsoft Office
Education
New Mexico State University 2007 — 2012
Bachelor of Fine Arts (BFA), Graphic Design, GPA 3.4
Eric Staeger's Sitel Experience February 2009 - May 2009
Job RCM at Acosta Sales & Marketing
Industry Retail
Experience
Acosta Sales and Marketing March 2012 - Present
Walmart February 2011 - February 2012
Sitel February 2009 - May 2009
Subway May 2008 - January 2009
Kmart December 2007 - February 2008
Education
New Mexico State University 2012 — 2016
Bachelor's Degree, Philosophy
G.E.D – El Paso Community Collage
Progress
Acosta Sales and Marketing March 2012 - Present
Walmart February 2011 - February 2012
Sitel February 2009 - May 2009
Subway May 2008 - January 2009
Kmart December 2007 - February 2008
Education
New Mexico State University 2012 — 2016
Bachelor's Degree, Philosophy
G.E.D – El Paso Community Collage
Progress
Charles Vilcinskas's Sitel Experience March 2007 - July 2009
Job Pharmacy Technician Supervisor at Mission Health
Industry Hospital & Health Care
Experience
Mission Health July 2014 - Present
UNC Health Care December 2010 - July 2014
Hot Springs Health Program July 2009 - November 2010
Sitel March 2007 - July 2009
Action Audits, LLC June 2005 - February 2006
Skills
Customer Service, Pyxis, Pharmacy Automation, Lean Manufacturing, Six Sigma, Technical Writing, Health Insurance, Purchase Requisitions, Business Process..., Telephone Skills, Pleadings, Local Government, Credit Cards, Healthcare, Process Improvement
Education
North Carolina State University 2000 — 2005
B.A., English
Mission Health July 2014 - Present
UNC Health Care December 2010 - July 2014
Hot Springs Health Program July 2009 - November 2010
Sitel March 2007 - July 2009
Action Audits, LLC June 2005 - February 2006
Skills
Customer Service, Pyxis, Pharmacy Automation, Lean Manufacturing, Six Sigma, Technical Writing, Health Insurance, Purchase Requisitions, Business Process..., Telephone Skills, Pleadings, Local Government, Credit Cards, Healthcare, Process Improvement
Education
North Carolina State University 2000 — 2005
B.A., English
Marcia Bardwell's Sitel Experience January 2007 - February 2010
Job Adjunct Professor at El Paso Community College
Industry Education Management
Experience
El Paso Community College June 2014 - Present
New Mexico State University August 2012 - May 2014
Sitel January 2007 - February 2010
Skills
Instructional Design, Higher Education, Adult Education, Student Affairs, Curriculum Development, Student Development, Academic Advising, College Teaching, Teaching, Admissions, University Teaching, Distance Learning, Public Speaking, E-Learning, Curriculum Design
Education
New Mexico State University 2012 — 2014
Master's degree, Communication Studies
New Mexico State University 2010 — 2012
Bachelor of Arts and Science, Communication Studies
El Paso Community College June 2014 - Present
New Mexico State University August 2012 - May 2014
Sitel January 2007 - February 2010
Skills
Instructional Design, Higher Education, Adult Education, Student Affairs, Curriculum Development, Student Development, Academic Advising, College Teaching, Teaching, Admissions, University Teaching, Distance Learning, Public Speaking, E-Learning, Curriculum Design
Education
New Mexico State University 2012 — 2014
Master's degree, Communication Studies
New Mexico State University 2010 — 2012
Bachelor of Arts and Science, Communication Studies
annabelle fowler's Sitel Experience August 2004 - August 2006
Job housekeeper at made 2 maid
Industry
Experience
made 2 maid May 2008 - Present
sitel August 2004 - August 2006
stars drive in March 2003 - 2003
Education
test drive college 2012 — 2012
Odessa College 2003 — 2004
Ged, basic education
made 2 maid May 2008 - Present
sitel August 2004 - August 2006
stars drive in March 2003 - 2003
Education
test drive college 2012 — 2012
Odessa College 2003 — 2004
Ged, basic education
Kevin Van Name's Sitel Experience November 2013 - October 2014
Job Technical Desk Support /Sales/Customer Service
Industry Consumer Services
Experience
Nexicore Services August 2011 - Present
Asurion November 2014 - August 2015
Sitel November 2013 - October 2014
Independent Consultant (self employed) July 2010 - October 2013
Hi Line Communication August 2008 - September 2011
Skills
Pricing, Process Scheduler, Insurance, Solution Selling
Education
Northern Virginia Community College 1987 — 1989
Nexicore Services August 2011 - Present
Asurion November 2014 - August 2015
Sitel November 2013 - October 2014
Independent Consultant (self employed) July 2010 - October 2013
Hi Line Communication August 2008 - September 2011
Skills
Pricing, Process Scheduler, Insurance, Solution Selling
Education
Northern Virginia Community College 1987 — 1989
Jake Foley's Sitel Experience October 2013 - January 2014
Job Tour Guide at Bright Angel Bicycles & Cafe
Industry Food & Beverages
Experience
Bright Angel Bicycles & Cafe February 2015 - Present
Sitel October 2013 - January 2014
M Mountain Coffeeshop August 2010 - September 2013
Zeffiro's New York Style Pizza January 2010 - March 2010
Papa Johns July 2008 - January 2009
Jason's Deli March 2008 - June 2008
National American University July 2007 - April 2008
UNM Bookstore July 2006 - February 2007
EMRTC Chemistry Labs May 2006 - August 2006
EMRTC Chemistry Labs May 2006 - August 2006
Skills
Cashiering, Facebook, Microsoft Office, Microsoft Word, Customer Service, Inventory Management, Data Entry, Public Speaking, Telephone Skills, Customer Satisfaction, Teamwork
Education
New Mexico State University 2008 — 2010
BS, Communication, Journalism, and Related Programs
New Mexico Institute of Mining and Technology 2005 — 2010
Mathematics, Computer Science
The University of New Mexico 2006 — 2009
BS, Communication, Journalism, and Related Programs
Bright Angel Bicycles & Cafe February 2015 - Present
Sitel October 2013 - January 2014
M Mountain Coffeeshop August 2010 - September 2013
Zeffiro's New York Style Pizza January 2010 - March 2010
Papa Johns July 2008 - January 2009
Jason's Deli March 2008 - June 2008
National American University July 2007 - April 2008
UNM Bookstore July 2006 - February 2007
EMRTC Chemistry Labs May 2006 - August 2006
EMRTC Chemistry Labs May 2006 - August 2006
Skills
Cashiering, Facebook, Microsoft Office, Microsoft Word, Customer Service, Inventory Management, Data Entry, Public Speaking, Telephone Skills, Customer Satisfaction, Teamwork
Education
New Mexico State University 2008 — 2010
BS, Communication, Journalism, and Related Programs
New Mexico Institute of Mining and Technology 2005 — 2010
Mathematics, Computer Science
The University of New Mexico 2006 — 2009
BS, Communication, Journalism, and Related Programs
Kristin Rohde's Sitel Experience May 2011 - December 2011
Job Peer Educator at NMSUWAVE
Industry Education Management
Experience
NMSU-WAVE January 2012 - Present
Sitel May 2011 - December 2011
Education
New Mexico State University 2011 — 2012
Bachelor's degree, Individualized Studes
New Mexico State University 2002 — 2005
Associate's degree, Education
NMSU-WAVE January 2012 - Present
Sitel May 2011 - December 2011
Education
New Mexico State University 2011 — 2012
Bachelor's degree, Individualized Studes
New Mexico State University 2002 — 2005
Associate's degree, Education
Lesley Kupferer's Sitel Experience January 1997 - July 2003
Job Job Seeker at the Perfect match
Industry Market Research
Experience
the Perfect match June 2012 - Present
Market Strategies 2006 - 2009
Sitel January 1997 - July 2003
Skills
Quality Assurance, Human Resources, Recruiting, Call Center, Call Center Development, Customer Service, Client Liaison, Mediation, Office Administration, New Hire Orientations, Data Mining, Database Administration, Marketing Research, Ramp-up, PC proficient
Education
Nashville State Community College
Strayer University (VA)
certificate, Computer Science
the Perfect match June 2012 - Present
Market Strategies 2006 - 2009
Sitel January 1997 - July 2003
Skills
Quality Assurance, Human Resources, Recruiting, Call Center, Call Center Development, Customer Service, Client Liaison, Mediation, Office Administration, New Hire Orientations, Data Mining, Database Administration, Marketing Research, Ramp-up, PC proficient
Education
Nashville State Community College
Strayer University (VA)
certificate, Computer Science
Adrian Ibarra's Sitel Experience August 2011 - August 2012
Job Sales Engineer at AB Industry
Industry Industrial Automation
Experience
AB Industry August 2012 - Present
Sitel August 2011 - August 2012
Peerless Mfg. Co. September 2006 - March 2009
Education
New Mexico State University 2009 — 2011
Master's degree, Industrial Engineering
New Mexico State University
Bachelor of Science (BS), Mechanical Engineering Technology
AB Industry August 2012 - Present
Sitel August 2011 - August 2012
Peerless Mfg. Co. September 2006 - March 2009
Education
New Mexico State University 2009 — 2011
Master's degree, Industrial Engineering
New Mexico State University
Bachelor of Science (BS), Mechanical Engineering Technology
Jessika McCoy's Sitel Experience May 2011 - September 2012
Job Branch Associate at BBVA Compass
Industry Banking
Experience
BBVA Compass October 2012 - Present
Sitel May 2011 - September 2012
Education
New Mexico State University 2005 — 2010
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
BBVA Compass October 2012 - Present
Sitel May 2011 - September 2012
Education
New Mexico State University 2005 — 2010
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
Jesus Adrian Ibarra's Sitel Experience August 2011 - August 2012
Job Mechanical or Industrial Engineering Professional
Industry Mechanical or Industrial Engineering
Experience
KWS Manufacturing Co., Ltd. March 2013 - October 2014
AB Industry Inc August 2012 - December 2012
Sitel August 2011 - August 2012
Peerless Manufacturing Company September 2006 - May 2009
Skills
Bilingual, Solidworks, Microsoft Office, Filter Design, Oil/Gas, Applications
Education
New Mexico State University
Master Degree, Industrial Engineering
New Mexico State University
Bachelor, Mechanical Engineering Technology
KWS Manufacturing Co., Ltd. March 2013 - October 2014
AB Industry Inc August 2012 - December 2012
Sitel August 2011 - August 2012
Peerless Manufacturing Company September 2006 - May 2009
Skills
Bilingual, Solidworks, Microsoft Office, Filter Design, Oil/Gas, Applications
Education
New Mexico State University
Master Degree, Industrial Engineering
New Mexico State University
Bachelor, Mechanical Engineering Technology
Joan Sallee's Sitel Experience May 2015 - Present
Job Learning Specialist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2015 - Present
Sitel May 2014 - May 2015
Sitel August 2009 - June 2013
Sitel December 2006 - August 2009
Education
New Mexico State University 1997 — 2000
Sitel May 2015 - Present
Sitel May 2014 - May 2015
Sitel August 2009 - June 2013
Sitel December 2006 - August 2009
Education
New Mexico State University 1997 — 2000
Maurey Leis's Sitel Experience September 2013 - Present
Job Customer Service Representative at Sitel
Industry Retail
Experience
Sitel September 2013 - Present
Walmart February 2005 - February 2008
Comfort Inn August 2004 - February 2005
Skills
Excellent written and..., Strong problem-solving..., Team leader and team..., Strong computer skills...
Education
Ohio Business College-Sandusky 2009 — 2012
Associate's degree, Web Page Design and Computer Support., A
Sitel September 2013 - Present
Walmart February 2005 - February 2008
Comfort Inn August 2004 - February 2005
Skills
Excellent written and..., Strong problem-solving..., Team leader and team..., Strong computer skills...
Education
Ohio Business College-Sandusky 2009 — 2012
Associate's degree, Web Page Design and Computer Support., A
Anjanette Walsh's Sitel Experience January 2000 - October 2010
Job Administrative Assistant at Northern Maine Community College
Industry Higher Education
Experience
Northern Maine Community College May 2013 - Present
Northern Maine Community College January 2013 - Present
Walmart October 2010 - May 2013
Sitel January 2000 - October 2010
Skills
Higher Education, Student Affairs, Teaching, Research, Editing, Data Analysis, Microsoft Word, Microsoft Office, PowerPoint
Education
Northern Maine Community College 2012 — 2015
Accounting/ Liberal Studies
Northern Maine Community College May 2013 - Present
Northern Maine Community College January 2013 - Present
Walmart October 2010 - May 2013
Sitel January 2000 - October 2010
Skills
Higher Education, Student Affairs, Teaching, Research, Editing, Data Analysis, Microsoft Word, Microsoft Office, PowerPoint
Education
Northern Maine Community College 2012 — 2015
Accounting/ Liberal Studies
Catherine Fessler's Sitel Experience September 2013 - November 2013
Job None
Industry Research
Experience
Sears, Roebuck and Co. March 2014 - September 2015
Sitel September 2013 - November 2013
Staples July 2012 - September 2013
Bath & Body Works October 2011 - January 2012
New Mexico State University September 2009 - May 2011
Old Navy November 2009 - January 2010
Kirtland Air Force Base - 58 SOW May 2009 - August 2009
The Sweet Shop September 2008 - May 2009
Skills
Customer Service, Sales, Data Entry, Cash Register, Microsoft Office, Time Management, PowerPoint, Telephone Skills, Retail, Cash Handling, Academic Tutoring, French to English, Spanish Translation, Editing, Communication, Typing, Writing, Leadership, Research, Event Planning
Education
New Mexico State University 2009 — 2013
Bachelor of Arts (B.A.), Languages and Linguistics, 3.62
New Mexico State University 2009 — 2013
Bachelor of Arts (B.A.), Languages and Linguistics
Sears, Roebuck and Co. March 2014 - September 2015
Sitel September 2013 - November 2013
Staples July 2012 - September 2013
Bath & Body Works October 2011 - January 2012
New Mexico State University September 2009 - May 2011
Old Navy November 2009 - January 2010
Kirtland Air Force Base - 58 SOW May 2009 - August 2009
The Sweet Shop September 2008 - May 2009
Skills
Customer Service, Sales, Data Entry, Cash Register, Microsoft Office, Time Management, PowerPoint, Telephone Skills, Retail, Cash Handling, Academic Tutoring, French to English, Spanish Translation, Editing, Communication, Typing, Writing, Leadership, Research, Event Planning
Education
New Mexico State University 2009 — 2013
Bachelor of Arts (B.A.), Languages and Linguistics, 3.62
New Mexico State University 2009 — 2013
Bachelor of Arts (B.A.), Languages and Linguistics
Maggie Mullins's Sitel Experience October 2011 - Present
Job Learning Specialist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2011 - Present
Skills
Call Centers, Instructional Design, Training Delivery, BPO, Performance Management
Education
Oklahoma City Community College
Associate of Arts (AA), History
Sitel October 2011 - Present
Skills
Call Centers, Instructional Design, Training Delivery, BPO, Performance Management
Education
Oklahoma City Community College
Associate of Arts (AA), History
Jared Lane's Sitel Experience July 2013 - August 2014
Job General Manager, Personal Trainer at 24/7 Fitness
Industry Health, Wellness and Fitness
Experience
24/7 Fitness September 2014 - Present
Sitel July 2013 - August 2014
Your Selling Team September 2010 - November 2012
Education
New Mexico State University-Alamogordo
24/7 Fitness September 2014 - Present
Sitel July 2013 - August 2014
Your Selling Team September 2010 - November 2012
Education
New Mexico State University-Alamogordo
Rachel Mathes's Sitel Experience 2012 - 2013
Job Editor at Ultius
Industry Outsourcing/Offshoring
Experience
Ultius March 2014 - Present
Sitel 2012 - 2013
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Team Leadership, Training, Teamwork, Technical Support, Troubleshooting, Time Management, Outsourcing
Education
Northern Kentucky University 2006 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Ultius March 2014 - Present
Sitel 2012 - 2013
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Team Leadership, Training, Teamwork, Technical Support, Troubleshooting, Time Management, Outsourcing
Education
Northern Kentucky University 2006 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Jeffrey Avila's Sitel Experience May 2008 - May 2010
Job Biology major with a background in Chemistry
Industry Chemicals
Experience
Lab Support, a division of On Assignment September 2014 - Present
Global Alternative Fuels December 2011 - September 2014
Howard Hughes Medical Institute 2010 - December 2011
New Mexico State University May 2011 - July 2011
Sitel May 2008 - May 2010
New Mexico State University 2010 - 2010
Education
New Mexico State University 2006 — 2012
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Lab Support, a division of On Assignment September 2014 - Present
Global Alternative Fuels December 2011 - September 2014
Howard Hughes Medical Institute 2010 - December 2011
New Mexico State University May 2011 - July 2011
Sitel May 2008 - May 2010
New Mexico State University 2010 - 2010
Education
New Mexico State University 2006 — 2012
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Brittany Link's Sitel Experience May 2009 - February 2010
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Howl at The Moon March 2013 - March 2014
Wing Daddy's sauce house 2012 - 2014
Rancher's Grill April 2007 - April 2012
Sitel May 2009 - February 2010
Skechers August 2008 - July 2009
Skills
Communication, Money Management, Cashiering, Fast-paced, Work Well Independently, Works well in a team, Microsoft Office, Microsoft Excel, Microsoft Word
Education
New Mexico State University 2007 — 2016
Santa Teresa High School 2004 — 2008
High School Diploma
Howl at The Moon March 2013 - March 2014
Wing Daddy's sauce house 2012 - 2014
Rancher's Grill April 2007 - April 2012
Sitel May 2009 - February 2010
Skechers August 2008 - July 2009
Skills
Communication, Money Management, Cashiering, Fast-paced, Work Well Independently, Works well in a team, Microsoft Office, Microsoft Excel, Microsoft Word
Education
New Mexico State University 2007 — 2016
Santa Teresa High School 2004 — 2008
High School Diploma
Austin Bagwell's Sitel Experience August 2012 - December 2012
Job New to Seattle and looking for opportunities to join a great team!
Industry Human Resources
Experience
PreCheck 2014 - 2015
Xerox June 2013 - February 2014
Sitel August 2012 - December 2012
MVD Express May 2011 - August 2012
New Mexico State University December 2009 - May 2010
Skills
Microsoft Office, Customer Service, Typing, Phone Etiquette, Customer Satisfaction, Computer Proficiency, Communication
Education
New Mexico State University
Electrical and Electronics Engineering
PreCheck 2014 - 2015
Xerox June 2013 - February 2014
Sitel August 2012 - December 2012
MVD Express May 2011 - August 2012
New Mexico State University December 2009 - May 2010
Skills
Microsoft Office, Customer Service, Typing, Phone Etiquette, Customer Satisfaction, Computer Proficiency, Communication
Education
New Mexico State University
Electrical and Electronics Engineering
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY