ACC Business
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ACC Business Employees
Sutherland Global Services November 2010 - Present
ACC Business February 2008 - June 2009
Skills
Teaching, Public Speaking, English, Customer Service, Microsoft Office, Research, Strategic Planning, Microsoft Word, PowerPoint, Microsoft Excel, Coaching, Outlook, Job Coaching, Personnel Management, Project Management
Education
Monroe Community College 2000 — 2001
Liberal Arts and Sciences, General Studies and Humanities
Bryant and Stratton College 1991 — 1993
Business, Management, Marketing, and Related Support Services
TBI Inc. February 2015 - Present
Collabera December 2012 - February 2015
ACC Business December 2012 - February 2015
TBI Inc. 2015 - 2015
CDS Monarch May 2012 - August 2013
J.P. Morgan February 2007 - February 2011
J.P. Morgan May 2006 - February 2007
PEI Systems, Inc. January 2002 - February 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Project Management, MIS, Internet, Telecommunications, Visio, Disability Rights, Mental Health Care, Private Healthcare, Access, Human Resources, Software Documentation, Process Improvement, Integration, Management, SharePoint, Project Team Management, Windows 7, Team Leadership, Employee Training, Organization Skills, Communication, Problem Solving, Team Management, Time Management, Teamwork
Education
State University of New York Empire State College 2014 — 2016
Associate's Degree, Human Development, Family Studies, and Related Services
Technical Career Institutes 1996 — 1998
Business Administration and Management, General
Ross University, St. Kitts, West Indes 1988 — 1990
Oldcastle/The Dolomite Group April 2013 - Present
Cranesville Block Co, Inc. & Affiliated Companies June 2012 - January 2013
One Communications July 2000 - May 2009
ACC Business June 1998 - June 2000
GUESS?, Inc. 1998 - 1999
GUESS?, Inc. 1998 - 1999
GUESS?, Inc. 1998 - 1999
GUESS?, Inc. 1998 - 1999
GUESS?, Inc. 1998 - 1999
Skills
CPR Certified, AED Certified, First Aid Certified, Technical Support, Customer Service, Troubleshooting, Microsoft Office, Inventory Management, Teamwork, Internet Explorer, Windows, Materials Management, Features, Invoicing, Switches, Transportation, Commercial Driving, Sports Writing, Wordpress, Hazmat training, Biohazard, Coaching, Management, Customer Experience, Interactive Experience, Interactive..., Cross-functional..., Hands-on Problem Solver, Certified Trainer, Health Consulting, Wellness Coaching, Computer Repair, Telecom Switching, Tanker Operations, Concrete Paving, Concrete Materials, Garbage Collection, Hazardous Waste..., Retail Sales, Cooking, Fantasy Football, Fitness Training, Team-oriented, Fast-paced, Log Shipping, Bill of Lading, Visual Inspection, Sports Coaching, Sports History, Writers
Education
Professional Driver Institute 2010 — 2010
Class A CDL with ALL Endorsements, Commercial Driving
Monroe Community College 1996 — 2000
Associate's degree, Communication, General
Gates-Chili High School 1992 — 1996
High School Diploma, Business Administration and Management, General
Windstream Communications January 2014 - Present
Sutherland Global Services April 2010 - March 2014
ACC Business June 2008 - June 2009
One Communications May 2000 - June 2007
Skills
Vendor Management, ITIL, IT Service Management, Requirements Analysis, Performance Management, Recruiting, Team Leadership, Business Development, Technical Recruiting, Change Management, Program Management, Business Intelligence, Technical Support, Talent Acquisition, SDLC, Account Management, IT Strategy, BPO, Coaching Staff, Customer Service, Metrics Reporting, Call Centers, Customer Satisfaction, CRM, Team Management, Customer Experience, Outsourcing, Coaching
Education
Monroe Community College 2015 — 2017
Computer Information Systems, Computer Information Systems
Monroe Community College 1999 — 2001
Liberal Arts and Sciences/Liberal Studies
Bryant and Stratton College 1991 — 1993
Associate's degree, Business Administration and Management, General
ACC Business April 2015 - Present
ACC Business 2010 - Present
Anchelle Events & Catering January 2007 - Present
City of Rochester Office of Emergency Communications 2009 - 2010
Rochester Rehabilitation Center 2007 - 2008
Verizon Wireless September 2001 - September 2007
Harris Interactive Inc. 1998 - 2000
Skills
Event Planning, Catering, Team Building, Sales, Project Planning, Customer Service, Theatre, Music, PowerPoint, Public Speaking, Leadership Development, Social Media, Film, Public Relations, Entertainment, Nonprofits, Fundraising, Microsoft Office, Non-profits, Event Management, Community Outreach, Leadership, Strategic Planning, Training, Microsoft Word
Education
Oakwood College
Communications & Social Work
State University of New York College at Brockport
Culinary Arts
Allied Electronics July 2014 - Present
ACC Business October 2013 - July 2014
Allied Electronics January 2013 - July 2013
Excellus BCBS August 2009 - December 2012
AP Professionals July 2008 - August 2009
MVP Health Care April 2008 - August 2009
Preferred Care August 2008 - March 2009
Cox Enterprises December 2007 - May 2008
Cox Enterprises December 2003 - November 2007
Auto Trader Publishing February 1997 - November 2007
Skills
Data Entry, Adobe Acrobat, Kronos Timekeeping, Cactus, Inventory Management, Recruiting, Non-profits, Medical Staff..., Health Insurance, Microsoft Office, SAP, Customer Service, Administrative Support, PeopleSoft, Office Management, Problem Solving, Administrative..., Outlook, Management, SAP CRM, Microsoft Excel, Interviews, Call Centers, Analysis, Sales, Insurance, Time Management, Teamwork, Accounts Payable, Access, Fundraising, Lotus Notes, HIPAA, Market Research, New Hire Orientations, HMO, Invoicing, Administration, Payroll, Employee Relations, CRM, Employee Benefits, Software Documentation, Customer Satisfaction
Education
Monroe Community College 1986 — 1988
Associate of Arts Degree, Communication and Media Studies
ACC Business August 1996 - Present
Griffin Technology 1985 - 1996
Education
Ohio Wesleyan University 1979 — 1983
Bachelor, Economics
The Harley School 1965 — 1979
University of Rochester 2011 - 2011
University of Rochester 2010 - 2011
ACC Business August 2006 - June 2009
Global Crossing January 2001 - September 2001
Frontier Communications March 1995 - January 2001
University of Rochester June 1980 - September 1991
Pennwalt Corporation September 1980 - September 1985
Bausch & Lomb March 1978 - May 1980
Education
Element K 2002 — 2002
n/a, A+ and Cisco Networking Devices
State University of New York College at Brockport 2001 — 2002
Proficiency, Microsoft Office Suite - Word, Excel, Power Point, Access
Monroe Community College 1973 — 1975
AS, Liberal Arts, Spanish, Secretarial
Legal Shield, Inc. October 2002 - Present
Lenel Systems International July 2008 - November 2010
ACC Business September 2006 - June 2007
Washington Mutual December 2005 - December 2006
Skills
Public Speaking, Music Education, New Business Development, Teaching, Business Planning, Software Documentation, Social Networking, Team Building, Training, Recruiting, Management, Leadership, Customer Service, Strategic Planning, Coaching, Team Leadership, Program Management, Microsoft Excel, Account Management, Sales Management, Budgets, Marketing, Microsoft Word, Negotiation, Leadership Development, Outlook, PowerPoint, Process Improvement, Microsoft Office, Sales Operations, Sales, Project Management, Event Planning, Change Management, Nonprofits, Fundraising, Access, Time Management, Sales&Marketing, Salesforce.com, Accounts Receivable, Vision, Great Leader, Businessowners, Business Analysis, Exercise, Ministry Leadership, Evangelism, Selling, Networking
Education
University at Buffalo 2002 — 2004
B.S., Ind. Studies
State University of New York College at Buffalo 2000 — 2004
BS, Ind. Studies
Buffalo Academy of Visual and Performing Arts 1996 — 2000
Regents High School Diploma, Music, 2.8
ACC Business July 2014 - Present
Kelly Services March 2014 - July 2014
ACC Business January 2011 - December 2013
Self Employed March 2009 - December 2010
ACC Business February 2006 - February 2009
ADT Security Services March 2004 - January 2006
Frontier Communications September 2003 - December 2003
Skills
Telecommunications, T1, Call Center, Customer Satisfaction, Customer Service, Wireless, VoIP, Troubleshooting, MPLS, Managed Services, Project Management, Microsoft Office, Team Leadership, Team Building, Microsoft Excel, Telephony, Microsoft Word, PowerPoint, Ethernet, Leadership, Social Media, Contract Negotiation, Software Documentation, Co-location, Solution Selling, SIP Trunking, Access, Outlook, ACD, IP, Process Improvement, Fundraising, Network Design, SIP, Team Management, Management, Direct Sales, Change Management, Sales, Strategic Planning, Cabling, Unified Communications, Negotiation, Call Centers, LAN-WAN, Account Management, Data Center, Broadband, Internet Services, Disaster Recovery
Education
State University of New York College at Potsdam 1996 — 2000
Bachelors Degree, Communications
Windstream Communications (formerly PAETEC) July 2006 - Present
PAETEC July 2005 - July 2006
ACC Business July 2003 - July 2005
ACC Business July 2002 - July 2003
Skills
PC hardware and..., Microsoft Windows and..., Troubleshooting, Data Center, Process Improvement, Management, Unix, Security, IP, VoIP, Managed Services, Telecommunications, Switches, Computer Hardware, MPLS, Technical Support, Project Management
Education
Monroe Community College
Computer Science
Newark Senior High
MG Lomb Advertising February 2008 - February 2009
MG Lomb Advertising November 2006 - February 2008
ACC Business November 2005 - November 2006
ACC Business November 2004 - November 2005
Verizon Enterprise Solutions Group February 2004 - June 2004
Delfus S.A.C. June 2003 - June 2004
Nucleo Advertising Company January 2000 - March 2000
Education
Rochester Institute of Technology 2000 — 2002
BS in Marketing
Instituto Peruano de Publicidad - IPP 1997 — 2000
Advertising & Marketing
Frontier Communications July 2011 - Present
ACC Business July 2009 - June 2011
Comcast June 2005 - April 2009
2005 - 2009 Comcast June 2005 - April 2009
Comcast January 2001 - January 2005
Echostar Communications January 2000 - January 2001
Hilton Reservations Worldwide May 1998 - October 1999
Skills
Network Administration, Troubleshooting, Team Leadership, Account Management, VMware, Visio, Sales, Windows, Call Center, T1, Network Security, Software Installation, Customer Service, Broadband, Telephony, WAN, VoIP, Wireless Networking, Telecommunications, DNS, Networking, Computer Network..., Disaster Recovery, Citrix, VPN, Unix, Software Documentation, IP, Network Design, Process Improvement, Vendor Management, Integration, Ethernet, Project Management, Wireless, Hardware, Switches, LAN-WAN, Team Building, Leadership, Customer Satisfaction, MPLS, Provisioning, Microsoft Office, Avaya, Cabling, Call Centers, Cisco Technologies, Data Center, Managed Services
Education
Alfred State College - SUNY College of Technology 1997 — 1998
Corning Community College 1996 — 1997
Campbell-Savona Central School District 1984 — 1996
Mansfield University
Journalism, Public Speaking
Precision Castparts 2014 - Present
Precision Castparts July 2013 - July 2014
Precision Castparts January 2013 - July 2013
Precision Castparts July 2012 - January 2013
Rochester Institute of Technology January 2012 - May 2012
AT&T June 2011 - August 2011
ACC Business June 2010 - August 2010
Rochester Institute of Technology September 2009 - May 2010
Rochester Institute of Technology March 2009 - 2010
Stacy Smith Foundation June 2009 - July 2009
Skills
Time Management, Microsoft Office, PowerPoint, Teamwork, Project Management, Microsoft Word, Syteline ERP, Microsoft Project, Master Production..., Acronis Snap Deploy, Microsoft Visio, Social Media, Research, Visio, Customer Service, Training, Management, Public Speaking, Data Analysis, Analysis, Leadership, Project Planning, Access, Process Improvement, Microsoft Excel, MS Project
Education
Rochester Institute of Technology 2008 — 2012
Bachelor of Science (B.S.), Management Information Systems, General
Robert Service High School 2004 — 2008
High School Diploma, General
ACC Business August 1990 - Present
Skills
Project Management, Telecommunication..., Testing, Telecommunications, Management
Education
Monroe Community College 1993 — 1996
AS of Business Administration, Business
IBM Global Services September 2005 - September 2009
ACC Business January 2000 - June 2005
ACC Telecom September 1997 - December 2000
Rochester Community Savings Bank December 1996 - August 1997
Wegmans Food Markets June 1988 - May 1993
Education
State University of New York College at Potsdam 1985 — 1987
Bachelor of Arts Degree, Computer Science
Monroe Community College 1983 — 1985
Associate of Science, Computer Science
SolveForce.com LLC October 2004 - Present
Telarus, Inc. 2005 - Present
Telarus / ShopForT1 2005 - Present
ACC Business 2005 - Present
Accel Networks 2007 - Present
Airespring 2002 - Present
AT&T 2008 - Present
CenturyLink 2007 - Present
Comcast 2011 - Present
EarthLink 2009 - Present
Skills
VoIP, Data Center, Unified Communications, Telecommunications, Cloud Computing, Managed Services, Network Design, Solution Selling, Direct Sales, SaaS, Disaster Recovery, Ethernet, Channel, VPN, WAN, Wireless, SIP, Contract Negotiation, Call Center, New Business Development, Business Development, IP, MPLS, Broadband, Product Management, Professional Services, LAN-WAN, Selling, Call Centers, Channel Partners, SIP Trunking, T1, Co-location, Telephony, Strategic Partnerships, Video Conferencing, Optical Fiber, Internet Services, PRI, Enterprise Software, Metro Ethernet, VPLS, Cisco Technologies, Hosted Services, DS3, Gigabit Ethernet, Avaya, Fiber Optics, Network Architecture, Networking
Education
University of Phoenix 1998 — 1999
Carlson High School 1988 — 1992
High School
Fibertech Networks July 2010 - Present
Fibertech Networks July 2010 - Present
Fibertech Networks March 2007 - July 2010
Cingular Wireless May 2006 - January 2007
Cingular Wireless January 2006 - December 2006
ACC Business January 2005 - May 2006
AT&T January 2005 - May 2006
Global Crossing January 2000 - January 2002
Frontier Telephone of January 1998 - January 2000
Skills
MPLS, Telecommunications, Ethernet, Fiber Optics, DWDM, VoIP, IP, Wireless, Managed Services, Optical Fiber, Network Design, Routing
Education
Monroe Community College 2003 — 2005
A.S, Business Administration
Rochester Institute of Technology 1999 — 2000
Telecommunications Engineering
AT&T October 2012 - Present
AT&T 2007 - September 2012
Cingular Wireless 2004 - 2007
U.S. Army Reserve 1988 - 2002
ACC BUSINESS 1998 - 2001
AT&T 1992 - 1998
Skills
Wireless, Managed Services, MPLS, Telecommunications, Solution Selling, Unified Communications, VoIP, Ethernet, IP, Channel, Go-to-market Strategy, Call Center, Professional Services, SaaS, Mobile Technology, Mobile Devices, Call Centers, Data Center, Management, Telephony, Optical Fiber, Cloud Computing, Selling, Product Management, GSM, Sales
Education
North Carolina State University 1988 — 1990
M.S., Operations Research
Duke University 1984 — 1988
Bachelor of Science in Engineering, Mechanical Engineering
ACC Business August 2009 - Present
The African Community Center 2007 - Present
Education
The University of Southern Mississippi 2000 — 2003
ACC Business / AT&T June 1998 - Present
ACC Business June 1996 - October 2000
Skills
Telecommunications, Account Management, Call Centers, Co-location, Direct Sales, MPLS, Managed Services, Salesforce.com, Solution Selling, Strategic Planning, Telephony, Unified Communications, VoIP, Wireless
Education
SUNY Fredonia 1988 — 1992
Finance/Economics
AT&T 2000 - Present
ACC Business 1998 - Present
ACC Business September 1997 - Present
Frontier Communications International Inc 1995 - 1997
Skills
Telcommunications DS1,..., Committed to Customer..., Escalation Resolution, Project Coordination, PRI, T1, Data Center, Unified Communications, Telephony, Team Leadership, SIP Trunking, Solution Selling, Optical Fiber, Network Design, Channel, Ethernet, VoIP, Troubleshooting, Wireless, Computer Network..., IP, Call Centers, Customer Satisfaction
Education
Monroe Community College
Associate's degree, Business Administration and Management, General
Bosch Security Systems August 2015 - Present
Freelance Graphic Design January 2010 - Present
Sentry Group November 2014 - August 2015
Monroe County/City of Rochester Emergency Communications Dept. December 2003 - August 2013
ACC Business June 2001 - November 2003
Skills
Microsoft Office, Adobe Creative Suite, Computer Aided Dispatch, Digital Photography, Digital Media, Web Design, Customer Service, Emergency Services, Spanish-speaking, Cpr Certified, Emergency Medical..., Dispatching, Crochet, Social Networking, Dreamweaver, Portrait Photography, Photography, Event Photography, Digital Illustration, Photoshop, InDesign, Vector Illustration, Illustrator, Graphic Design, Layout, Logo Design, Social Media, Illustration, Mac, Adobe Acrobat, Graphics, Advertising
Education
The Art Institute of Pittsburgh-Online Division 2007 — 2011
Graphic Design
Monroe Community College
Graphic Communications
MPOWER Communications 2000 - 2003
ACC Business 1998 - 2000
ARC of Monroe County 1998 - 1998
The Bonadio Group 1994 - 1997
Citibank Student Loan Business 1984 - 1991
Education
St. John Fisher College 1986 — 1991
M.B.A., Business
State University of New York College at Oswego 1982 — 1984
B.S., Human Resources Management
ACC Business April 2015 - Present
Pactiv September 2011 - April 2012
Bryant & Stratton College 2009 - 2010
Skills
Photoshop, Illustrator, InDesign, Microsoft Office, Graphic Design, Adobe Creative Suite, PowerPoint, Sketching, Microsoft Word
Education
Bryant and Stratton College 2009 — 2010
Associate of Arts and Sciences (AAS), Graphic Design
Monroe Community College 2000 — 2002
Associate of Arts and Sciences (AAS), Fine and Studio Arts
Churchville-Chili 1995 — 1999
Regents
ACC Business 2014 - Present
Sunlight Communications 2005 - June 2014
SBC 1997 - 2005
Skills
Management, Managed Services, Unified Communications, Solution Selling, Direct Sales, Telecommunications, Wireless, MPLS, IP, VoIP
Education
San Jose State University
Teaching Credential, Social Sciences, K-12
University of California, Santa Barbara
BA, Environmental Studies & Anthropology
ACC Business April 2012 - Present
Securitas Security Services USA, Inc. August 2010 - Present
Verizon Wireless June 2005 - January 2010
Monroe County Sheriffs Department 1998 - 2004
United States Air Force October 1989 - September 1993
Skills
Direct Sales, Customer Satisfaction, Managed Services, MPLS, Account Management, Telecommunications, VoIP, Call Centers, Project Management, Wireless, Management, Vendor Management, Team Building, Business Development, Solution Selling, Unified Communications
Education
State University of New York Empire State College 2013 — 2016
State University of New York College at Brockport 2009 — 2012
Bachelor of Science (B.S.), English Language and Literature, General, A
ACC Business June 2014 - Present
ACC Business December 2012 - June 2014
ACC Business June 2007 - December 2012
ACC Business October 2004 - June 2007
CHOICE ONE COMMUNICATIONS May 2002 - April 2003
CHOICE ONE COMMUNICATIONS April 2001 - May 2002
ADT October 1998 - April 2001
Skills
Telecommunications, T1, Telephony, MPLS, Ethernet, Team Leadership, Managed Services, Six Sigma Green Belt..., Proficient with..., B32, Citrix,..., RDS, CRANE, POCITS,..., PICOR, DBMP, ROAM,..., LSRC, CRANE, OON-SDN,..., Averaged 90 and above..., Cross Cultural Training, IMP Relay Training, Provisioning, LAN-WAN, Product Management, Team Building, DSL, Virtual Teams, Call Centers, Management, Strategy, Troubleshooting, Training, Customer Service, Leadership, Co-location
Education
Roberts Wesleyan College 2013 — 2014
Bachelor's Degree, Organizational Management, In progress - 3.92 GPA
Monroe Community College 1998 — 2000
Associate's degree, Business Administration and Management, General, GPA: 3.86
ACC Business January 2012 - Present
Education
Bryant and Stratton College 2013 — 2014
Bachelor's degree, Medical Office Management/Administration
ACC Business January 1995 - Present
Education
Monroe Community College 1992 — 1996
Associates, Business Administration and Management, General