ACS/Xerox Company
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ACS/Xerox Employees
Norris Auto Sales 2014 - 2014
ACS/Xerox 2012 - 2014
Hertz Car Sales - Rent2Buy 2011 - 2012
Renaissance Hotel and Convention Center 2007 - 2009
Millenium Personnel 2006 - 2007
James M. Johnston M.D., Inc. 2005 - 2006
Feed the Children 2004 - 2005
Animal Eye Clinic 2004 - 2004
James M. Johnston M.D., Inc. 2002 - 2003
American Cleaners 2001 - 2003
Skills
Organizational &..., Time Management, Multi-line Phone, Interpersonal Skills, Dependability, Microsoft Office, Microsoft Excel, Microsoft Word, Marriott PMS system, Marriott OSCAR system, Apple Software, Apple Safari, Quality Assurance, Real Time Monitoring, Accounts Payable &..., Microsoft Outlook..., Mail Sorting, Receptionist Duties, Customer Service, Auto Detailing, Repossessions, Veterinary Receptionist, Veterinary Kennel..., Veterinary Technician..., Batch Processing, Customer Support, Process Scheduler, Health Insurance, Medical Terminology, Medical Billing, Medical Records, Medical Coding, Camp Counselor, Horse Care, Training, Technical Support, Accounts Receivable, Management, Payroll, Invoicing, Spreadsheets
Education
University of Central Oklahoma 2001 — 2003
Studied for Bachelors of Science, Biology/Pre-Veterinary Medicine
Tulsa Community College 1999 — 2001
Studied for Bachelors of Science, Biology/Pre-Veterinary Medicine
University of Tulsa 1998 — 1999
Studied for Bachelors of Science, Biology/Pre-Veterinary Medicine
All Saints Episcopal School, Vicksburg, MS 1997 — 1998
High School Diploma, General Studies
American Traffic Solutions November 2014 - Present
American Traffic Solutions February 2013 - Present
Pappadeaux Seafood Restaurant August 2007 - April 2012
ACS/Xerox April 2011 - September 2011
Skills
Training, Leadership, Management, Team Building, Process Improvement, Strategy, Operations Management, Policy, Microsoft Excel
Education
Mesa Community College
Acs/Xerox November 2009 - September 2014
Skills
The dynamics of problem..., Written communications..., Use of a wide range of..., The goal of finding the..., Customer Service, Microsoft Office, Leadership, Social Media, Public Speaking, Event Planning, Time Management, Social Networking, Public Relations, Healthcare
Education
Henry Ford Community College 1999 — 2001
Associate of Science (A.S.), Film/Cinema/Video Studies/Graphic Design
intraTeam Technologies January 2013 - Present
Evoqua Water Technologies (formerly Siemens) November 2013 - May 2014
ACS/Xerox May 2010 - November 2012
ACS Inc. April 2008 - May 2009
Skills
HP Quality Center, MS Office (Word, Excel,..., MS Project, SharePoint, JIRA, Test Planning, Test Cases, Test Management, System Testing, Manual Testing, Regression Testing, User Acceptance Testing, Quality Assurance, Quality Center, Microsoft Office
Education
Cambridge College 1982 — 1983
Master of Education (M.Ed.), Education Management and Administration
Washington University in St. Louis 1971 — 1976
Bachelor of Arts (B.A.), Geological and Earth Sciences/Geosciences
Dant Clayton Corporation January 2015 - Present
Walsh Construction May 2013 - December 2014
ACS/Xerox August 2010 - May 2013
D&D Construction LLC April 1999 - October 2009
The Associated Group / Anthem Health August 1990 - August 1993
Skills
Public Relations, Weddings, Event Planning, Public Speaking, Customer Service, Writing, Coaching, Administrative..., Management, Small Business, Microsoft Excel, Project Planning, Teamwork, Administration, Training, Fundraising
Education
Indiana State University 1979 — 1982
Bachelor of Science, Liberal Arts
n/a March 2012 - Present
ACS/Xerox August 2005 - February 2012
Texoma Medical Center Home Health March 2000 - May 2005
Wilson N. Jones Hospital Home Health October 1999 - March 2000
Girling and Columbia Home Health, Correctional Medicine, Wilson N Jones Hospital June 1993 - October 1999
Skills
Certified Case Manager, Certified Community..., Computer Proficiency, Experienced with Acute..., Telephonic Case..., Complex/Acute Case..., 13 years experience..., Adept problem-solver, adept at..., Outstanding..., High Organizational..., Microsoft Office
Education
UT Arlington 2004 — 2005
BSN, Registered Nursing/Registered Nurse
Grayson County College 1991 — 1993
ADN, Registered Nursing/Registered Nurse
State of New Jersey March 2014 - Present
Johnson & Johnson February 2013 - February 2014
ACS/Xerox February 2011 - February 2013
self employed December 2008 - February 2010
Verizon June 2003 - August 2007
Skills
Customer Satisfaction, Salesforce.com, Software Documentation, Employee Relations, Call Centers, Outlook, Training, Team Building, Team Leadership, Customer Service, Employee Benefits, Project Management, Management, Data Entry, Process Improvement, Access, Vendor Management, Microsoft Word, Leadership, Lotus Notes, Cross-functional Team..., Program Management, PeopleSoft, SharePoint, Coaching, Human Resources, Troubleshooting, Microsoft Excel, Visio, Microsoft Office, System Administration, Account Management, Onboarding, Performance Management, Benefits Administration, Sales, Recruiting
Education
University of the Rockies 2011 — 2013
Master's Degree, Psychology, A
Thomas Edison State College 1999 — 2005
Bachelor of Arts, Liberal Arts
Plane Transformations January 2015 - Present
KRK Real Estate, LLC May 2013 - Present
Baylor University January 2012 - Present
HIS Bridge Builders June 2013 - October 2014
Homeland Healthcare May 2013 - January 2014
Xerox January 2011 - May 2013
ACS/Xerox 2007 - 2011
Skills
Management, Leadership, Sales, Strategic Planning, Strategy, Team Building, Business Development, New Business Development, Investments, Microsoft Office
Education
Baylor University - Hankamer School of Business 1985 — 1989
Bachelor of Business Administration (BBA), Accounting
ACS/Xerox October 2012 - July 2013
HealthSpring 2011 - 2012
Skills
Pharmacy, Medicare Part D, Managed Care, Clinical Pharmacy, Call Centers, Formulary, Clinical Research, Medication Therapy..., Insurance, Pharmacy Benefit..., Pharmacists, Disease Management
Education
University of Louisiana at Lafayette
Bachelor of Science (B.S.)
University of Louisiana at Monroe 2006 — 2011
Doctor of Pharmacy (Pharm.D.)
Fayette County Memorial Hospital March 2013 - Present
EMSAR - Equipment Management Service and Repair June 2011 - April 2013
ACS/Xerox 2006 - 2010
Technicolor/Thompson 2002 - 2006
Twist, Inc 2000 - 2001
Micro Warehouse 1999 - 2000
Zimmer Enterprises 1994 - 1999
Skills
Microsoft Office, AS400, Medical Billing, Medical Coding, Ten Key, Forklift Operator, Computers, Phone Skills, Qualitative Research, Telephone Skills, IBM iSeries, Inventory Management, Logistics, Management, Customer Satisfaction, Customer Service, Data Entry, Medical Devices, Troubleshooting
Education
Southern State Community College 2010 — 2011
Medical billing, Medical billing/coding
Sinclair Community College 1985 — 1989
Studies in Administrative support
ACS/Xerox April 2005 - August 2012
UMass Memorial Medical Center 2005 - 2012
Ropes & Gray, LLP April 2004 - September 2004
Bowditch & Dewey, LLP January 1999 - January 2003
Palmer & Dodge January 1997 - January 1999
Skills
Windows 95, Windows 98, Windows 2000, Windows XP, Windows 7, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Strategic Planning, New Business Development, Project Management, Business Analysis, Customer Service, Business Strategy, Research, Marketing Strategy, Change Management, Italian, Spanish, French, XP, Troubleshooting, Technical Support
Education
Lesley College 1993 — 1996
MS, Management; Microcomputer Management
Clark University 1976 — 1989
BS (Dual major), Social Science / Management, 4.0
New School 1972 — 1976
GCE "A" Levels
Arthur J. Gallagher & Co. April 2013 - Present
Gallagher Benefit Services April 2013 - June 2015
ACS/Xerox May 2012 - April 2013
The Institute For Family Enrichment December 2008 - July 2011
Chippenham Town Council January 2007 - November 2008
Good Energy Limited April 2006 - October 2006
Utility Link Limited Chippenham March 2003 - April 2006
Hygrade Foods Limited Chippenham August 2002 - March 2003
Bristow's of Devon Crediton February 1995 - August 2002
Skills
FMLA, Workers Compensation, Problem Solving, Emotional Intelligence, 401k, Purchasing, Policy, Administration, Compliance, ADP, Employee Relations, Performance Management, Benefits Administration, Employee Engagement, Payroll, Succession Planning, HRIS, HR Policies, Hiring, Benefits, Interviewing, Talent Management, Compensation, Labor Relations, Union, Grievances, Employment Law, Recruitment/Retention, Organizational..., Employee Benefits, Workforce Planning, Payroll Processing, Talent Acquisition, HR Strategy, Onboarding, Background Checks, Leadership Development, Coaching, Orientation, Administrative Support, Mentoring, Staff Development, Outlook, Change Management, Employee/Labor Relations, Legal Compliance, Technical Recruiting, Supervisory Skills, Customer Service, Yellow Belt Lean Six...
Education
Global Leadership College 2013 — 2014
Certification, 160hr TESOL/TEFL Specialist Course
Kellar Graduate School of Management 2012 — 2013
Masters, Human Resources Management, 3.9
Keller Graduate School of Management 2010 — 2011
MBA (Distinction), HR Management Concentration, 3.9
University of Exeter 1998 — 2002
B.A, Business Management
Prior high school qualifications
HND Business (equivalent of AA, English Language, English Literature, Domestic Science, Maths and French
Xerox Services October 2014 - Present
Xerox October 2011 - September 2014
ACS/Xerox 2008 - June 2010
ACS Inc May 2006 - June 2008
Verizon Business 2005 - 2006
MCI 1998 - 2005
MCI 1989 - 1998
ROLM 1985 - 1989
Peat Marwick 1980 - 1985
Skills
Strategy, Business Development, BPO, Mergers, Corporate Finance, P&L Management, Management, Restructuring, Enterprise Software, Telecommunications, Mergers & Acquisitions, Outsourcing, Solution Selling, Consulting, IT Strategy, Vendor Management, Business Strategy, Business Process..., Program Management, Management Consulting, Government, Executive Management, Strategic Partnerships, Finance, Leadership, Professional Services, Process Improvement, IT Service Management, Business Analysis, Auditing, Change Management, Cloud Computing, Cross-functional Team..., Strategic Planning, Start-ups, CRM, Financial Analysis, Business Process, Business Transformation, Business Intelligence, Integration, Governance, SaaS, Risk Management, PMO, PMP, Project Portfolio..., ERP, IT Outsourcing, IT Management
Education
University of Pennsylvania - The Wharton School 1994 — 1996
MBA, Business
George Mason University 1976 — 1980
BS, Accounting
X53 Entertainment August 1982 - Present
Wal Mart August 2010 - June 2011
ACS/Xerox 2011 - 2011
Wal Mart, Overnight Stocker April 2010 - August 2010
Guthrie Job Corps Center November 2005 - February 2006
U.S. Army May 2004 - October 2005
Capital Management Benefits Corp April 2003 - October 2003
Love & Associates July 2001 - April 2002
Kinko's April 2000 - October 2000
Sears November 1999 - December 1999
Skills
Philosophy, Psychology, Music, Art, Geography, Social Studies, Astronomy, Entertainment, Books, Science, Criminal Justice, Craft, Cars, Mechanics
Education
Career Academy 2000 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Adult Education Center, Wasilla, AK 1999 — 1999
G.E.D., High School Equivalence Certificate
Cheonggang Academy
Sprint August 2015 - Present
Sprint June 2013 - August 2015
Sprint November 2012 - June 2013
ATI Career Training Center May 2012 - November 2012
ACS/Xerox January 2007 - January 2012
KS and Associates January 2006 - January 2007
West Corporation 1999 - 2006
Skills
Customer Satisfaction, Customer Experience, Call Center, Workforce Management, Team Building, Call Centers, Forecasting, Coaching, Process Improvement, Time Management, Management
Education
Lees-McRae College
R.J. Reynolds High School
ATI Career Training Center
Abacus Technical Services 2012 - Present
LA Fitness 2013 - Present
Arthur Marshall, Inc. 2011 - 2012
Martin Fletcher and Associates 2011 - 2011
PricewaterhouseCoopers 2010 - 2011
Paranet Solutions 2009 - 2010
Merritt Hawkins 2008 - 2009
BearingPoint 2005 - 2008
ComedySportz 2000 - 2008
ACS/Xerox 2002 - 2005
Skills
Technical Recruiting, Recruiting, Contract Recruitment, Sourcing, Talent Acquisition, Executive Search, Permanent Placement, Human Resources, Temporary Placement, Management, Screening, Consulting, Screening Resumes, Strategy, Leadership, Benefits Negotiation, Internet Recruiting, Applicant Tracking..., Onboarding, Talent Management, Employee Relations, Performance Management, Business Development, Interviews, Vendor Management, Recruitment Advertising, Training, College Recruiting, CRM, Workforce Planning, Personnel Management, SDLC, Social Networking, Employee Engagement, HR Consulting, Resume Writing, Networking, Staffing Services, HRIS, Cold Calling, Employee Training, Information Technology, Healthcare, Staff Augmentation, Hiring, Resource Management, Employee Benefits, Search, Deferred Compensation, Building Relationships
Education
Old Dominion University 1971 — 1975
BS, Environmental Health
Madd Dog Athletics
Certification, Spin Instructor
self January 2014 - Present
Microsoft/Populus August 2012 - October 2012
Kelly/TEK April 2012 - June 2012
ACS/Xerox January 2012 - April 2012
T-Mobile May 2011 - July 2011
Amazon.com January 2008 - October 2008
Motorola TTPCom Product Group May 2007 - October 2007
wds 2005 - 2007
Self Employed Contractor 2001-2004 (ATT Wireless/Cingular) February 2002 - September 2002
Scan/Efunds 2000-2001 January 2000 - January 2001
Skills
Technical Support, Security, Troubleshooting, Servers, Networking, Unix, System Administration, Computer Hardware, Network Administration, Hardware, Testing, Software Installation
Education
Thunderbird School of Global Management 1977 — 1978
mim, marketing, japanese
Western Michigan University 1968 — 1972
B.sC, History Asian Studies
Bellevue College
BIG TEX PHARMACY February 2013 - September 2015
ACS/Xerox 2012 - 2013
Skills
Pharmacists, Patient Safety, Pharmacy, Immunization, Healthcare, Medication Therapy..., Patient Counseling, Pharmacy Automation, Clinical Research, Clinical Pharmacy, Community Pharmacy, Healthcare Management, Infectious Diseases, Hospitals, Inpatient, Microsoft Office, Microsoft Excel, Microsoft Word, Compounding, Certified Immunizer
Education
Texas A&M University
Apollo Group August 2010 - Present
Trips with Pets, Inc. (TripsWithPets.com) March 2015 - June 2015
ACS/Xerox March 2007 - August 2010
Cactus Preschool May 2006 - March 2007
Skills
Business Analysis, Brand Awareness, Social Media Marketing, Good eye for Detail, Writing
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.)
University of Phoenix 2012 — 2013
Bachelor of Science (B.S.), Psychology
ACS/Xerox September 2006 - Present
Molfran LLC January 1998 - July 2006
Philadelphia Ceramics January 1991 - January 1998
Skills
Quality Management, Operations Management, Business, Project Management, Manufacturing, Problem Solving, Analytics, Customer Service, Arc Welding, Automotive Restoration, Metal Fabrication, MIG welding, QuickBooks, Goldmine, XHTML, Photoshop, Illustrator, Visio, QuarkXPress, Microsoft Office, Iso 9000, Business Process..., Vendor Management, Process Improvement, Management, Product Development, Budgets, Business Analysis, MS Project, Business Strategy, Business Process, SDLC, Outsourcing, Six Sigma, Program Management, PMO, Requirements Analysis, CRM, Project Portfolio..., Analysis, PMP, Project Planning, Change Management, Software Project..., Team Leadership
Education
Drexel 2012 — 2013
PMP, Project Management
DVIRC 1992 — 1993
Wharton Business School 1991 — 1992
Business, Management, Marketing, and Related Support Services
Lincon Automotive 1976 — 1977
Techincal Degree Automotive Enginering, Automotive design and repair
Bucks County Community College
Business
Fannie Mae/Object Win Technologies December 2014 - Present
Softtech Consultants February 2014 - Present
ACS/Xerox July 2012 - November 2012
DONAA September 2010 - June 2012
RAP, Inc February 2010 - September 2010
Office of Civilian Human Reources September 2009 - December 2009
American University School of Law June 2009 - July 2009
Metropolitan Day School August 2007 - July 2009
Skills
Windows OS 98 - Widows..., MS Office Suite..., Create and build..., Adept with SharePoint..., Familiar with Visual..., Familiar with Oracle..., Data Base Management &..., Data Collection via..., VTC Operation and..., Reimage/Renaming of..., Hardware/Software..., Performed Full ,..., Local and Networked..., SharePoint, Active Directory, Windows 7, Access, Technical Support, Networking, Security, Operating Systems, Troubleshooting, Microsoft Office, Hardware, Laptops, Windows Server, Servers, Program Management, Management, Help Desk Support, Citrix, Windows XP
Education
Florida Institute of Technology - Online Distance Learning 2010 — 2015
Computer Information Systems
Career Technical Institute 2008 — 2009
Help Desk Professional Certification
Delaware State University 1990 — 1992
Elementary Education
Time Warner Cable September 2015 - Present
Acs/Xerox July 2013 - June 2014
Blair Technology Group February 2010 - August 2010
Skills
Microsoft Excel, Microsoft Word, Management, Windows, Outlook, PowerPoint, Leadership, Troubleshooting, Training, Social Media, Research, English, Sales, Marketing Strategy, Computer Hardware, Photoshop
Education
Lincoln College of Technology 2009 — 2011
Associate's degree, Computer Installation and Repair Technology/Technician
Lloyd Memorial 2002 — 2006
HS Diploma, General Studies
Mobilitie September 2014 - Present
ACS/Xerox July 2012 - September 2014
Datanamics Inc August 2007 - July 2012
Information Services Plc April 2001 - August 2005
Kibela 98 Ltd. December 1998 - April 2001
Skills
Wireless Networking, CCNA, Switches, Routers, Cisco Technologies, VoIP, Troubleshooting, VPN, Networking, WAN, Network Design, Network Security
Education
Technical University Sofia 2002 — 2006
Communications
ADP June 2015 - Present
ADP July 2011 - June 2015
ACS/Xerox September 1991 - June 2011
Digital Equipment Corporation/HP May 1980 - August 1991
Skills
Solution Selling, Outsourcing, Sales Process, Leadership, Enterprise Software, Management, Strategy, Account Management, Sales, BPO, Business Development, Employee Benefits, Salesforce.com, Sales Management, Talent Management, Human Resources, HRIS, SaaS, Executive Management, CRM, Business, Benefits Administration, Personnel Management, Sales Operations, Professional Services, Team Building, Payroll, ADP Payroll, ERP, Selling, Sales Presentations, Training, Customer Retention, Cross-functional Team..., Talent Acquisition, ITS, Direct Sales, Strategic Partnerships, Consulting, Solution Selling ITO,..., New Business Development
Education
Saint John Fisher College
BS, Business Management
Tom Melson Graphic Design June 2014 - Present
Pulaski Technical College 2013 - 2014
ACS/Xerox 2007 - 2012
Arkansas Education Association 2000 - 2007
Skills
Adobe Creative Suite, Mac OS, Mac, InDesign, Graphics, Typography, Desktop Publishing, Digital Photography, Graphic Design, Layout, Photoshop, Photography, OS X, Logo Design, Adobe Acrobat, Visual Communication, Posters, Illustrator, Book Design, Newsletters, Vector Illustration, Flyers, Image Editing, Corporate Identity, Business Cards, Digital Illustration, Magazine Design, Brochures, Branding, Banners, Illustration, Catalogs, Art Direction, Invitations, Facebook, Interaction Design, Stationery, Information Graphics
Education
UALR 1997 — 2000
Bachelor of Arts (B.A.), Graphic Design
Pulaski Technical College 1995 — 1997
undergrad studies
Oak Grove High School 1982 — 1987
Xerox November 2012 - Present
Advocate Rx Solutions October 2010 - November 2012
ACS/XEROX 2012 - 2012
Concord Inc January 2008 - March 2010
Hire Dynamics RX August 2005 - October 2007
Grady Health System February 2006 - June 2007
ACS August 2005 - January 2006
Hilton Garden Inn Atlanta Millennium Center July 2004 - March 2005
Starbucks Coffee Company August 2003 - June 2004
Walgreen's Pharmacy February 2000 - June 2003
Skills
Pharmacists, Pharmacueticals, Pharmacy, Customer Service, Medicaid, Prescription, Telephone Skills, Training, Medicare Part D, Insurance, Prior Authorization, HIPAA, Teamwork, Pharmacy Technicians
Education
University of Houston-Downtown
Jesse H. Jones Senior High School 1991 — 1994
Honors Diploma
AtLink Services LLC June 2015 - Present
Baymont Inn and Suites August 2011 - January 2014
ACS/Xerox November 2010 - March 2011
Baymont Inn and Suites June 2010 - November 2010
Sheraton Midwest City April 2010 - June 2010
H & R Block December 2009 - March 2010
Guthrie Job Corps Center May 2009 - November 2009
Skills
Customer Service, Troubleshooting, Training, Telephone Skills, Hotels, Customer Satisfaction, Front Office, Computer Hardware, Microsoft Office, Data Entry, Hospitality, Microsoft Word, Microsoft Excel, Hospitality Industry, Cashiering, Hospitality Management, PowerPoint
Education
University of Central Oklahoma 2013 — 2016
Bachelors in Social Science, Elementary Education and Teaching
Francis Tuttle 2009 — 2009
CompTIA A+ Certification
Batavia High School 1999 — 2003
High School Diploma
Permanent General Companies June 2015 - Present
ALSAC/St. Jude Children's Research Hospital April 2012 - May 2015
ACS/Xerox March 2011 - April 2012
ACS/Xerox January 2010 - March 2011
ACS/Xerox November 2008 - January 2010
ACS/Xerox October 2007 - November 2008
ACS/Xerox July 2006 - October 2007
EMC Corporation February 2004 - February 2006
R&H Associates August 1999 - February 2004
IBM - Tivoli Software Division April 1998 - April 1999
Skills
ITIL, IT Management, Data Center, Disaster Recovery, Vendor Management, Servers, Requirements Analysis, Unix, Troubleshooting, Security, Enterprise IT..., Project Management, Networking, Process Improvement, Storage, Change Management, Business Analysis, Software Development, PMO, Outsourcing, SAN, System Administration, Solaris, IT Strategy, Pre-sales, Requirements Gathering, Visio, Databases, Telecommunications, Service Delivery, Technical Support, Management, Enterprise Architecture, Information Technology, Infrastructure
Education
The College of William and Mary 1985 — 1990
M.S., Computer Science
Radford University 1981 — 1985
B.S., Computer Science and Statistics
Aon Hewitt October 2013 - Present
Aon Hewitt August 2012 - October 2013
Aon Hewitt February 2011 - August 2012
ACS/Xerox June 2007 - February 2011
Skills
Operations Management, Relationship Management, Personnel Management, Project Management, Benefits Administration, Non-Qualified Deferred..., Consulting, Defined Contribution, 401k, Health & Welfare..., Defined Benefit, Deferred Compensation, Management, Executive Pay, Employee Benefits, Human Resources, Vendor Management, Process Improvement, Performance Management
Education
Troy University 2011 — 2015
Master's of Science in Management, Business Administration and Management, General, 3.8 GPA
Penn State University 1993 — 1997
Bachelor's Degree, Accounting
SAP October 2014 - Present
SAP April 2013 - October 2014
AT&T October 2011 - April 2013
AT&T July 2007 - October 2011
Consulting Partners 2002 - 2007
ACS/Xerox 2003 - 2005
Muses Inc. 1998 - 2001
vivid studios 1996 - 1998
EDS 1989 - 1996
Skills
Instructional Design, E-Learning, Blended Learning, Training, Captivate, Instructor-led Training, Learning Management..., Information Architecture, SnagIt, Multimedia, Technical Writing, Needs Analysis, Employee Training, ADDIE, Project Management, Software Documentation, User Experience, User Interface Design, Leadership, Content Development, Information Mapping, Screenwriting, Dreamweaver, Learning Management, Interaction Design, Management, Camtasia, Lectora, Training Delivery, Program Management, Interviews, Strategy, Curriculum Design, Job Aids, SCORM, Technical Training, Hands-on Training, Coaching, Recruiting, Voiceovers, Process Design, Performance Consulting, Performance Improvement, Storyboarding, Instructional Technology, Adult Education, Leadership Development, Strategic Thinking, Team Building, Employee Engagement
Education
University of North Texas 1985 — 1988
BA
Atlanta November 2014 - November 2014
ACS/Xerox May 2009 - October 2014
Atlanta Journal-Constitution February 2008 - October 2008
Skywire Software (formerly Docucorp International) November 2003 - April 2007
Lodgian, Inc. March 2003 - November 2003
Electronic Data Systems (EDS) August 1985 - January 2003
Skills
Management, Training, Leadership, Personnel Management, Performance Management, Talent Acquisition, Recruiting, Employee Relations, Strategy, Employee Benefits
Education
Kennesaw State University 2001 — 2001
Certificate, Management Generalist Program
National Center for Paralegal Training 1984 — 1984
Certification, Paralegal
The University of Texas at El Paso 1972 — 1975
ACS/Xerox July 1997 - Present
Electronic Data Systems 1997 - Present
EDS@Xerox 1997 - Present
Education
Iona College 1984 — 1989
Nodal Exchange February 2009 - Present
Fitz & Floyd December 2006 - February 2009
ACS/Xerox 2009 - 2009
Brinks Home Security 2005 - 2006
KPMG August 1999 - October 2003
Skills
Financial Analysis, Internal Controls, Financial Reporting, Sarbanes-Oxley Act, Accounting, Financial Accounting, US GAAP, Consolidation, Auditing, Accounts Payable, Accounts Receivable, Sarbanes-Oxley, GAAP, CPA, Management, Financial Modeling
Education
California State University-Long Beach - College of Business Administration 1993 — 1999
BS - Accounting, Accounting
Iron Mountain October 2011 - Present
ACS/Xerox February 2008 - October 2011
GXS 1982 - 2008
Skills
Project Management, Program Management, EDI, IT Service Management, Team Building, Cross-functional Team..., Team Leadership, Project Delivery, Customer Service, Service Delivery, Service Level Management, Customer Satisfaction, Solution Implementation, Software Implementation, Project Planning, Project Finance, Event Planning, Event Management, Coordinating Events
Education
Syracuse University 1975 — 1979
Bachelor of Arts (B.A.), Philosophy w/logic concentration and Comp Sci Minor
ACS/Xerox June 1988 - Present
Lockheed Martin 1991 - 2003
Martin Marietta 1988 - 1991
Education
Pennsylvania State University 1984 — 1988
Pennsylvania State University - New Kensington 1984 — 1986
Computers
Rat City Rollergirls April 2015 - Present
International Alliance of Theatrical Stage Employees - 15 May 2008 - Present
Meander's Kitchen May 2014 - January 2015
IATSE Local 15 November 2011 - December 2011
zulily February 2011 - November 2011
zulily February 2011 - November 2011
CRI January 2011 - February 2011
ACS XEROX Company June 2010 - January 2011
ACS/Xerox June 2010 - January 2011
Radio 8 Ball 2010 - 2010
Skills
Roller skating, Vintage Vespa..., Motorcycle License, Roller Derby, AV, Live Sound, Video, Stage Lighting, Customer Service, Performing Arts, Theatre, Entertainment, Stage Management, Roller Skating, Stage, Singing, Acting, Motorcycle, Live Events, Festivals, Lighting, Lighting Design, Theatrical Production, Musical Theatre, Production Managment, Production Management, Event Planning, Event Management, Sound, Public Speaking, Editing, Social Media, Social Networking, Concerts, Film, Audio Engineering
Education
Emerson College 1999 — 2002
BFA, Production/Stage Management
Emerson College
BFA Production Stage management, Production Stage Management
ACS Service Delivery ManagerAffiliated Computer Services2001 - Present
ACS/Xerox 1999 - Present
ACS a Xerox Corporation 1999 - Present
Lockheed Martin 1984 - 2001
Georgia Institue of Technology 1984 - 1994
Skills
IT Strategy, ITIL, Integration, IT Service Management, Disaster Recovery, Vendor Management, Account Management, Data Center, Outsourcing, IT Outsourcing, Cloud Computing, Troubleshooting, Service Delivery, Virtualization, IT Operations, Servers, Incident Management, Project Management, Process Improvement, Business Analysis, Windows Server, IT Management
Education
Regis University 1986 — 1989
Texas Department of Transportation October 2012 - Present
Tenant Access July 2012 - October 2012
ACS/Xerox May 2012 - July 2012
Sysco Austin, Inc. September 2000 - April 2012
Wesleyan Homes, Inc. February 2000 - September 2000
Kristy Cortez Bookkeeping & Tax Services October 1998 - September 1999
Skills
Microsoft Office, 10 Key, Oral and Written Spanish, Able To Work Under..., Able To Multi-task, able to meet strict..., SOX Knowledge, Analytical Abilities, Web Based Systems, US GAAP, General Ledger, Fixed Assets, Journal Entries
Education
St. Edward's University 1996 — 2000
BBA, Accounting
4D Learning Solutions 2005 - Present
ACS Inc. 2006 - 2011
ACS/Xerox 2005 - 2011
ACS, Inc. (formerly Intellinex / Ernst & Young) 2005 - June 2006
ACS Inc. (Intellinex) 2005 - June 2006
ACS Learning Services 2005 - June 2006
Capgemini May 2000 - July 2005
Cap Gemini Ernst & Young 2000 - 2005
Ernst & Young 1996 - 2000
Education
Cornell University 1993 — 1995
BS, Industrial and Labor Relations
Allegheny College 1991 — 1993
Texas Health and Human Services Commission May 2015 - Present
TMF Health Quality Institute August 2011 - January 2015
ACS/Xerox July 2006 - July 2011
Texas Department of State Health Services February 2001 - June 2006
Skills
Program Management, Change Management, Project Management, Business Analysis, Business Process..., Process Improvement, Customer Service, Management, Requirements Analysis, Government, Vendor Management, Management Consulting, PMO, Governance, Outsourcing, PMP, Strategic Planning, Training, Leadership, Analysis, Quality Assurance, Nonprofits, Program Evaluation
Education
Texas A&M University
Master of Arts (M.A.), Health Communications - In Progress
Texas A&M University
BA - English and Speech Communication
Nationstar Mortgage June 2014 - Present
ACS/Xerox August 2005 - May 2014
ENSCO/Teris November 1995 - August 2005
Skills
Hardware, IBM iSeries, Disaster Recovery, Operating Systems, AS400 system, Access, AS400 Administration, HMC, Testing, MIMIX, Service Delivery, System Administration, ITIL, I5, Vendor Management, Software Installation, Business Analysis, Process Improvement, Storage, Data Center, System Deployment, Servers, IT Operations, Incident Management, IT Management, IT Service Management, High Availability, SAN, HP, VMware, Business Continuity, AIX, Solaris, Active Directory
Education
DataMirror 2006 — 2006
High Availability software, A
MIMIX 2005 — 2005
High Availability software
IBM 2004 — 2004
LPAR class, A
IBM 2001 — 2001
LPAR class, A
IBM 1997 — 1997
Client Access class, A
US Navy 1984 — 1985
Class - Storekeeper, Material and Finances, A
University of Arkansas at Fayetteville 1981 — 1984
No Degree, Accounting, C
El Dorado Hight School 1978 — 1981
C
Xerox December 2013 - May 2015
ACS/Xerox April 2010 - December 2013
ACS/Xerox December 2008 - April 2010
ACS/Xerox November 2007 - December 2008
GENPACT May 2005 - November 2007
Dash Goff August 1995 - April 2005
Skills
Transitions, Business Process, Auditing, Accounting, Transition Management, Outsourcing, Offshore Transition, Business Transition, Business Transition..., Large Scale Business..., Project Management, Management, Software Documentation, Service Delivery, Process Improvement, Business Process..., Project Delivery, Change Management, Analysis, Vendor Management, Strategy, CRM
Education
University of South Alabama
Accounting
Equian March 2014 - Present
Xerox January 2013 - March 2014
Xerox January 2012 - January 2013
ACS/Xerox January 2010 - January 2012
ACS January 2008 - January 2010
ACS January 2005 - January 2008
ACS January 2002 - January 2005
Outsourced Administrative Systems, Inc January 1996 - January 2002
Gentner Consulting January 1995 - January 1996
Certified Vacations January 1990 - January 1995
Skills
Health Plan & System..., Financial Planning,..., Business Process..., Staff Management -..., Team Leadership &..., Project Management, Vendor Management, Sales & Contracting, Mailroom & Fulfillment, Training & Quality, Data Entry & Call Center, Technical Automation, Disaster Recovery &..., Incident & Problem..., MS Word, Excel,..., Product Development,..., Documentation &..., BPO, Call Center, Team Leadership, Budgets, Cross-functional Team..., Management, Integration, Software Documentation, Customer Service, Call Centers, Financial Reporting, Quality Assurance, Business Process, CRM, Process Improvement
Education
Broward College
Summit Nursing November 2011 - Present
ACS/Xerox September 2014 - November 2014
e4e November 2007 - January 2010
State of New Jersey August 2001 - February 2007
Skills
Powerpoint, Microsoft..., Electronic Medical..., Microsoft Office, Customer Retention, Management, Customer Service, Customer service,..., Access, Call Centers, Employee Benefits, Employee Relations, Invoicing, Microsoft Excel, PowerPoint, Recruiting, Training
Education
National Learning Institute 2013 — 2013
Microsoft Office Specialist, 3.8
The Community College of Baltimore County 2011 — 2011
None, Business Administration and Management, General, 3.8
CDM Training Institute 2002 — 2003
National Health Association Certified Medical Billing and Coding, Medical Billing and Coding W/Office Administration, 3.8
Cumberland County College , Vineland New Jersey
N/A, Liberal Arts and Sciences, General Studies and Humanities, 3.8
Keystone Software. June 2013 - Present
A-Son's Property Managment May 2012 - November 2012
Comcast October 2011 - April 2012
ACS/Xerox July 2009 - August 2011
Malcolm S. Gerald & Associates March 2008 - June 2009
Leading Edge Recovery Solutions, LLC September 2005 - March 2008
American Recovery Solutions November 2003 - July 2005
SBC Systems August 2000 - April 2003
Skills
Telecommunications, Computer Hardware, Computer Software..., Computer Information..., Collections, Customer Service, Supervising, Property Management, Account Management, Accounts Receivable, Client Relations Skills, Employee Training, Management, Project Management, Property Preservation, Reality, Appraisal Skills, Electronics, Electrical Engineering, Budgets, Reality TV, Training, Software Documentation, Property, Microsoft Office, Microsoft Excel, Microsoft Word, Technical Support, Troubleshooting, Databases
Education
ITT Technical Institute-Orland Park 1998 — 2000
Associates Degree in Electronics Engineering, Electrical and Electronics Engineering, 3.7
TriWest Healthcare Alliance April 2010 - March 2013
Vangent, Inc. 2009 - 2010
The Coca-Cola Company February 2007 - September 2009
ACS/Xerox May 2006 - February 2007
Petsmart November 2004 - May 2006
CooperVision, Inc. March 1998 - August 2004
Skills
ADP Payroll, Payroll, PeopleSoft, HRIS, Accounts Payable, Human Resources, Deferred Compensation, Account Reconciliation, Onboarding, Access, Invoicing, Accruals, Journal Entries, Bank Reconciliation, Training, Kronos, ADP ReportSmith, Garnishments, Analysis, Time Management
Education
Monroe Community College
Business Administration
International Paper November 2012 - Present
FedEx Services November 2011 - October 2012
ACS/Xerox March 2009 - November 2011
Critical Path/State Systems INC June 2005 - March 2009
Infuturo August 2004 - April 2005
1st Trust Bank for Savings March 2002 - August 2004
Powerserve/Sarcom October 1995 - March 2002
CSC 1990 - 1995
Skills
Network Security, Network Administration, CiscoWorks, Cisco IOS, HP Openview, ca-spectrum, ca-unicenter, Windows Server 2003, Cisco Security, Aruba, Cisco Wireless, Unix Administration, Unix Shell Scripting, Red Hat Linux, Linux server..., Linux Tools, DNS management, DNS administration, Windows Server, Unix, Cisco Technologies, Networking, Firewalls, Troubleshooting, DNS, Switches, TCP/IP, Checkpoint, VPN, Software Installation, Linux System..., Linux, Cisco Nexus
Education
Prairie View A&M University 1981 — 1983
none, Compter Science
Ayer High School 1980 — 1981
West Corporation September 2007 - Present
ACS/Xerox March 2010 - May 2011
Skills
Customer Service, Microsoft Office, Invoicing, Telephone Skills, Communication, Microsoft Excel, Leadership, Social Media, Training, Sales
Education
Houston Community College 2005 — 2009
Associates in Arts, Music
ACS/Xerox July 2012 - Present
Artech Information Systems April 2011 - April 2012
Electric Reliability Council of Texas (ERCOT) February 2009 - May 2011
the Electric Reliability Council of Texas May 2007 - February 2009
Seton Medical Center August 2006 - April 2007
City of Austin May 2000 - April 2006
Skills
Vendor Management, PMP, Business Analysis, Project Management, Integration, Visio, Enterprise Architecture, Contract Management, Outsourcing, Access, Analysis, IT Operations
Education
Texas State University-San Marcos 1969 — 1973
BBA, Management
Apollo Group 2013 - Present
ACS/Xerox February 2011 - Present
University of Phoenix February 2011 - April 2012
Skills
BPO, Management, Team Leadership, Microsoft Office, Microsoft Word, Coaching, Customer Service, Call Centers, Training, Customer Satisfaction, Operations Management, Staff Development, Performance Management, Leadership, Outlook, Data Analysis, Time Management, Quality Assurance, Hiring
Education
University of Phoenix
Mouras Enterprises, Inc. April 2014 - Present
ResCare Workforce Services May 2012 - May 2014
Arbor Education and Training March 2010 - May 2014
General Electric 1998 - 2014
ACS/Xerox May 2008 - March 2010
Skills
Public Speaking, Higher Education, Career Development, Staff Development, Training, Event Planning, Organizational..., Nonprofits, Teaching, Community Outreach, Customer Service, Strategic Planning, Career Counseling, New Hire Orientations, Workshop Facilitation, Employee Relations
Education
Indiana State University - School of Business 2000 — 2002
Bachelor of Science (B.S.), Human Resources Development, 3.88
Cisco Systems January 2013 - Present
CSC July 2011 - January 2013
MedAssets January 2010 - January 2011
ACS/Xerox March 2009 - December 2009
BearingPoint August 1997 - March 2009
Skills
Revenue Cycle, Revenue Cycle Management, Managed Care, Healthcare, Healthcare Information..., Hospitals, Group Purchasing, Healthcare Consulting, Healthcare Industry, Healthcare Management, EHR, Medicare, EMR, Physician Relations, Medicaid
Education
Drexel University 1989 — 1992
Master of Business Administration (MBA), Business Administration and Management, General
Gettysburg College 1981 — 1985
Bachelor of Arts (BA), Business Administration and Management, General
Able Care September 2015 - Present
Self Employed October 2011 - Present
Macy's October 2004 - Present
Xerox February 2014 - May 2014
Allconnect April 2011 - February 2012
ACS/XEROX May 2010 - April 2011
ACS May 2006 - April 2010
AFLAC May 2005 - November 2006
Quest Diagnostics June 1997 - August 2005
Skills
Training, Call Centers, Management, Performance Management, Leadership Development, Employee Engagement, Change Management, Employee Training, Instructor-led Training, Succession Planning, Employee Relations, Workshop Facilitation, Onboarding, Recruiting, Training Delivery, Needs Analysis, Instructional Design, Organizational..., Coaching, Talent Management, Medical Billing, ICD-10-CM, ICD-9-CM, HIPAA, CPT, HCPCS, Medical Terminology, Customer Service, Team Building
Education
Medtech College-Lexington Campus 2014 — 2015
Associate of Arts and Sciences (A.A.S.), Medical Billing and Coding, 4.0
University of Kentucky 1979 — 1983
Bachelor's degree, Psychology
University of Nebraska at Omaha
Industrial and Organizational Psychology
ACS/Xerox Retirement and Benefits AdministratorACS, a Xerox CompanyJuly 2011 - Present
Education
County College of Morris
Associates, Business
ACS/Xerox June 2010 - Present
Genex/Technest June 2001 - June 2010
Skills
Embedded Software, Java, Machine Learning, C++, Embedded Systems, Software Development, C, Software Engineering, Image Processing
Education
Chinese Academy of Sciences 1996 — 1999
Master of Science (MS)
University of Science and Technology of China 1989 — 1994
Bachelor of Science (BS)
ACS/Xerox June 2007 - Present
ACS, a Xerox Company 2007 - Present
Skills
Software Project..., SDLC, Requirements Analysis, Business Analysis, Business Process..., Business Requirements, Business Process, Requirements Gathering, User Acceptance Testing
Education
University of Kentucky
Education
ACS/XEROX November 2007 - Present
Skills
Technical Support, Active Directory, Windows XP, Software Documentation, Help Desk Support, VMware, Windows 7, Computer Hardware, Disaster Recovery, Troubleshooting, Networking, Healthcare Information..., Outsourcing, Vendor Management, Citrix, Data Center, Process Improvement, Servers, Windows Server, Windows, SharePoint, IT Management, Microsoft Office
Education
The University of Connecticut 1998 — 1999
BA, Cognitive Science
The University of Connecticut 1994 — 1998
BS, Psychology
ACS/XEROX July 2008 - Present
Education
Northern State University
Associate's degree
Bayer June 2014 - Present
Dick's Sporting Goods April 2009 - March 2013
ACS/Xerox September 1997 - April 2009
Litton PRC August 1993 - September 1997
Skills
Unix, System Administration, Linux, Networking, Security, DNS, Servers, Computer Hardware, Virtualization, Troubleshooting, Integration, HTML, XP, Microsoft Office, Project Management, Disaster Recovery, Windows 7
Education
University of Maryland College Park 1982 — 1986
Associate's Degree, Computer Science
Community College of the US Air Force 1976 — 1984
Associate of Arts and Sciences (AAS), Communications Technology/Technician
Carbonite July 2012 - Present
ACS/Xerox December 2009 - July 2012
ACS/ Xerox Inc December 2009 - July 2012
Costigan Forest Computer Supply December 2006 - May 2009
The Wolfington Group October 2008 - January 2009
US Army August 2000 - December 2006
Thomas College January 1996 - May 2000
Skills
Leadership, Troubleshooting, Team Leadership, Networking, Satellite Communications, LAN-WAN, Analysis, Strategy, Research, Coaching, Time Management, Customer Service, Team Building, Call Centers, System Administration
Education
Thomas College
Bachelor's of Science, Computer Information Systems
Thomas College 1996 — 2000
Bachelor of Science (B.S.), Computer Information Systems
Castle Rock Radio 2012 - Present
ACS/XEROX December 2010 - Present
Kroger August 2004 - October 2008
Skills
Accounts Payable, Social Media, Social Networking, 10 Key, Accounts Receivable, Data Entry
Education
Ohio Center for Broadcasting-Colorado 2011 — 2011
Associate's degree, Radio and Television Broadcasting Technology/Technician
KD STUDIOS 2004 — 2006
Associate's degree, ACTING FOR THEATRE AND TELEVISION
Speedway LLC August 2011 - December 2014
ACS/Xerox July 2009 - May 2011
PEN Products - State of Indiana July 1990 - July 2005
Skills
Bank Teller, Customer Service, Training, Leadership, Sales, Outlook, Windows, Research, Team Building, Microsoft Word, PowerPoint, Teaching, Microsoft Office, English, Microsoft Excel, Public Speaking
Education
Nassau Community College 1973 — 1976
H Frank Carey 1969 — 1973
UnitedHealth Group March 2013 - Present
BNY Mellon 2011 - March 2013
ACS/Xerox June 2010 - November 2010
Bryles Research May 2008 - June 2010
Citigroup August 2006 - October 2007
Skills
Data Entry, Customer Service, Administrative..., Invoicing, Marketing, Accounting, Market Research, Spreadsheets, Databases, Retail, Interviews, Payments, Mortgage Lending, Credit Cards, Financial Services, Banking, Mutual Funds, Securities, PeopleSoft, Microsoft Excel
Education
ATI Career Training Center-Richardson 2008 — 2009
Certificate, Medical/Clinical Assistant
Texas Southern University 2001 — 2003
Bachelor's degree, Elementary Education and Teaching
ACS/XEROX October 2012 - Present
Macy's October 2011 - October 2012
Environment Control June 2011 - March 2012
Education
Miller-Motte College-Raleigh 2010 — 2011
Diploma, Medical Office Assistant
Franklinton High 1971 — 1975
Diploma, English, Math, Science