Ameriprise Auto & Home Insurance
Industry: Insurance company
DescriptionAmeriprise Auto & Home Insurance is an insurance company based in suburban Green Bay, Wisconsin. The company sells auto, home, condo, renters, umbrella and travel insurance. Headquarters: De Pere, WI Number of employees: 1,000 Founded: 1894 Number of locations: Three Locations; De Pere, Wisconsin; Phoenix, Arizona; Las Vegas, Nevada Subsidiaries: Ameriprise Financial, Inc. Parent organizations: Ameriprise Financial, IDS Property Casualty Insurance Company
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Ameriprise Auto & Home Insurance Employees
USAA January 2013 - Present
Ameriprise Auto & Home Insurance June 2006 - April 2010
Progressive Insurance June 2005 - June 2006
Progressive Insurance March 2003 - June 2005
Progressive Insurance January 2003 - March 2003
Progressive Insurance January 2000 - January 2003
Skills
Property Damage, Claim, Employee Benefits, Training, Liability, Insurance, Personal Injury, Commitment to Customer..., Highly detail oriented, Claims Handling, Liability Analysis, Casualty, Property, General Insurance, Claim Investigation, Underwriting, Time Management, Claims Resolution, Customer Service
Education
Tiffin University 2002 — 2004
B.A, Organizational Business Management
Lakeland Community College 1999 — 2002
A.A., Associate, Liberal Arts
North High School 1994 — 1999
College preparatory
Ameriprise Auto & Home Insurance June 2013 - Present
American Republic Insurance Services November 2012 - June 2013
APAC Customer Services November 2005 - February 2013
APAC Customer Services November 2005 - October 2012
Sitel February 1998 - May 2003
GTE/Verizon Communications August 1994 - February 2000
GTE August 1992 - February 1998
Skills
BPO, Blackberry, Outsourcing, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Operations Management, Workforce Management, Process Improvement, Customer Service, Sla, Call Center Development, Service Delivery, Management, CRM, Team Leadership, Contact Centers, Call Centers, Recruiting, Training, Technical Support
Education
American InterContinental University 2003 — 2005
BA, Business & Finance
Villanova University 2004 — 2004
Six Sigma Certificate, Green Belt
Villanova University 2003 — 2004
Certification, Six Sigma - Green Belt
Herzing University 1989 — 1991
Associate, Electronics
University of Wisconsin Extension - Manitowoc 1987 — 1989
Associate, Computer Science
Ameriprise Auto & Home Insurance July 2014 - Present
Georgia-Pacific LLC April 2013 - July 2014
Sentry Insurance January 2011 - April 2013
Applied Portfolio Management Program May 2009 - May 2010
Skills
Financial Reporting, Excel, Word, Data Analysis, Accounting, Financial Analysis, PeopleSoft, Microsoft Office, Teamwork, Insurance, Business Objects, Internal Controls, Microsoft Excel, Customer Service, Portfolio Management, Investments, Analysis, Finance, Microsoft Word
Education
Michigan Technological University 2006 — 2010
Business, Accounting and Finance
Fraser Family July 2010 - Present
Sounds of Blackness February 2015 - Present
Energy and Artistry April 2012 - Present
Ameriprise Auto & Home Insurance March 2015 - September 2015
Schneider Electric November 2013 - December 2014
AMTC (Actors, Models & Talent for Christ) April 2013 - January 2014
General Mills March 2013 - October 2013
FindLaw, a Thomson Reuters business September 2012 - March 2013
Capella University May 2012 - August 2012
Best Buy June 2011 - February 2012
Skills
HTML 5, CSS, Web Design, User Experience, PHP, JavaScript, Photoshop, HTML, Music, SEO, XHTML, Christian Ethics, Editing, Vocal Performance, Leadership, User Interface, Agile Methodologies, Singing, HTML5, Praise & Worship, Team Leadership, Composition, WordPress, Flash, CSS3, jQuery, CMS, Subversion, Wildlife Photography, Macro Photography, Software Quality..., Black Box Testing, Fringe Testing, HP QTP, VBScript, QC Tools, Public Speaking, Nonprofits, Social Media
Education
Landmark Education 2011 — 2011
New Possibilities, Speaking to people's hearts
School of Urban Ministry (SUM) 2009 — 2010
Urban Ministry
St. Olaf College 2005 — 2009
Bachelor of Arts, Physics
Ameriprise Auto & Home Insurance January 2015 - Present
Wells Fargo January 2014 - December 2014
State Street October 2013 - December 2013
Syntel January 2012 - September 2013
Syntel June 2008 - December 2011
Skills
PL/SQL, SQL, Oracle, Microsoft SQL Server, Requirements Analysis, Data Modeling, Shell Scripting, Databases, Oracle Applications, Tomcat, Linux, Unix, SDLC, Agile Methodologies, MySQL, Performance Tuning, Database Administration, Oracle Database, Scrum
Education
Jawaharlal Nehru Technological University 2004 — 2008
B.Tech, CSE
VNR VJIET Hyderabad 2004 — 2008
Bachelor of Technology (BTech), Computer Science
Ameriprise Auto & Home Insurance October 2014 - August 2015
Starbucks April 2010 - October 2014
Panera Bread November 2008 - February 2010
Skills
Customer Service, Retail, Inventory Management, Time Management, Customer Satisfaction, Sales, Microsoft Office, Microsoft Excel, PowerPoint
Education
Berklee College of Music 2015 — 2019
Music Production
Southwest Tennessee Community College 2013 — 2014
Information Technology
Ameriprise Auto & Home Insurance September 2013 - Present
Dental Associates 2002 - 2013
Dental Associates 1997 - 2002
Dental Associates 1996 - 1997
Dental Associates 1994 - 1996
Dental Associates 1993 - 1994
Skills
Team Building, Coaching, Training, Supervisory Skills, Process Improvement, Public Speaking, Healthcare Management, Customer Service, Healthcare, Microsoft Office, Cpr Certified, Leadership, Budgets, Strategic Planning, Editing, Nonprofits, Business Process..., Leadership Development, Outlook, Public Relations, Microsoft Excel, Event Planning, Human Resources, Employee Relations, Fundraising, Organizational..., Cross-functional Team..., Operations Management, Dentistry, Management, Recruiting, Team Leadership, Negotiation, PowerPoint, Organizational..., Teaching, Insurance
Education
Carroll College
Bachelor of Science (B.S.), Psychology
Fox Valley Lutheran
NWTC
The Insurance Center June 2014 - Present
WEL Companies (Wisconsin Express Lines) September 2012 - June 2014
Grainger August 2011 - September 2012
UnitedHealthcare November 2009 - August 2011
Integrity Insurance May 2008 - October 2009
Schneider National March 2006 - May 2008
Ameriprise Auto & Home Insurance November 1999 - March 2006
Skills
Logistics, Supply Chain, Microsoft Office, Microsoft Excel, Transportation, Customer Service, Negotiation, Microsoft Word, Project Management, Strategic Planning, Process Improvement, Purchasing, Health Insurance, Claims Resolution, Claims Investigations, Auto Claims, Property & Casualty..., Freight Brokerage, New Business Development, Sales, Account Management, Coaching, Team Leadership, Access
Education
Northeast Wisconsin Technical College
Associate's degree, Graphic Design/Marketing Communications
Quality Assured Office Machines, Inc. May 2015 - Present
Cape Financial Group June 2014 - April 2015
Baylake Bank September 2011 - June 2014
Ameriprise Auto & Home Insurance January 2008 - August 2011
Skills
Customer Service, Time Management, Customer Satisfaction, Team Building, Social Networking, Microsoft Office, Critical Thinking, Organization &..., Outlook, Marketing, Communication, Multifunction Devices, Digital Dictation, Adobe Creative Suite, Adobe Acrobat, Property & Casualty...
Education
University of Wisconsin-Green Bay 2010 — 2013
Bachelor of Applied Studies, Interdisciplinary Studies
Northeast Wisconsin Technical College 2005 — 2007
Associate's degree, Marketing and Graphic Communications
Preble High School
Ameriprise Auto & Home Insurance April 2014 - Present
L&C Enterprises April 2013 - December 2013
TDRN Inc. January 2012 - January 2013
Ameriprise Financial Services, Inc. April 2011 - September 2011
Skills
Microsoft Office, Outlook, Microsoft Excel, GPS navigation, Hand Drafting, Mathematics, Financial Projection, Communication, Memorization, Highly detail oriented, Sales, Marketing, Customer Satisfaction, Strategic Financial..., Financial Analysis, Finance, Insurance, Time Management, Customer Service, Analysis, Process Improvement, Team Building, Leadership
Education
Northern Michigan University 2008 — 2011
Bachelor of Science (B.S.), Finance and Financial Management Services
Stephenson high school 2004 — 2008
Quiktrack July 2014 - Present
Freelance February 2012 - Present
Sherwood Public Library September 2013 - Present
Northeast Wisconsin Technical College 2009 - 2013
Ameriprise Auto & Home Insurance April 1989 - July 2008
Skills
Journalism, Online Journalism, Proofreading, Creative Writing, Copywriting, Textiles, Mood Boards, Fashion Design, Fashion Illustration, Sourcing, Apparel, Project Management, Customer Service, Process Improvement, Purchasing, General Ledger, Adobe Creative Suite, Microsoft Office, Presentations, Marketing, Press Releases, Newsletters, Fashion, Office Administration, Report Writing, Fashion Writing, Editing
Education
Portland Community College 2014 — 2014
Technical Writing
Academy of Art University 2008 — 2012
AA, Fashion/Fashion Journalism
Portland Sewing
Technical flats and design
BMO Harris Bank 2014 - Present
JPMorgan Chase April 2011 - May 2014
Ameriprise Auto & Home Insurance October 2008 - October 2009
HSBC June 2006 - October 2008
Skills
Banking, Retail Banking, Credit, Credit Analysis, Loans, Loan Origination, Commercial Banking, Series 6, Series 63, Licensed to Sell..., Licensed Property &..., NMLS Licensed, Cross Selling, Consumer Lending, Investments, Commercial Lending, Small Business Lending, Investment Banking, Portfolio Management, Lines Of Credit, Residential Mortgages, Customer Service
Education
Northeast Wisconsin Technical College
Ameriprise Auto & Home Insurance July 2015 - Present
Ameriprise Auto & Home Insurance July 2010 - July 2015
Ameriprise Auto & Home Insurance February 2014 - June 2015
Ameriprise Auto & Home Insurance February 2007 - July 2010
Ameriprise Auto & Home Insurance March 2006 - February 2007
Progressive Insurance February 2005 - February 2006
The Home Depot February 2002 - February 2005
Skills
General Insurance, Insurance, Property, Liability, Casualty Insurance, Claims Management, Claim Investigation, Customer Service, Claims Handling, Property Damage, Claim, Property Claims, Professional Liability, Liability Analysis, Claims Resolution, Commercial Insurance, Subrogation, Legal Liability, Risk Management, Casualty, Workers Compensation, Process Improvement, Management, Auto Claims, Leadership, Accident, Call Centers, Negotiation, Team Building, Training, Performance Management, Health Insurance, Strategic Planning, Reinsurance, Casualty Claims, Employee Benefits, Fraud, Claims Investigations
Education
Northern Arizona University 1997 — 2001
History, Political Science and Government
Arizona State University 1996 — 1997
None Transferred, American History (United States)
Grace Christian High School 1993 — 1996
General High School Diploma, General Studies
Access Insurance Company November 2013 - Present
Chubb May 2011 - Present
Ameriprise Auto & Home Insurance August 2007 - May 2009
Mercury Insurance December 2001 - August 2007
PrimeCare Medical, Inc. 1990 - 2001
Skills
Liability, Legal Liability, Claims Management, Casualty, Medical Terminology, Health Insurance, Property & Casualty..., Auto Claims
Education
Chaffey College
Chino High School
IOD Incorporated December 2013 - Present
Ameriprise Auto & Home Insurance April 2005 - April 2013
Walmart July 2003 - April 2005
SEEK Careers/Staffing August 2002 - July 2003
Humana January 2000 - July 2002
Skills
Claim, Claim Investigation, Employee Benefits, Medical Billing, Property & Casualty..., Insurance, Claims Management, General Insurance, Liability, Underwriting, Commercial Insurance, Subrogation, Commercial Lines, Property Damage, Workers Compensation
Education
Northeast Wisconsin Technical College 1997 — 1999
Associate's degree, Marketing
American National Property And Casualty Company February 2015 - Present
Ameriprise Auto & Home Insurance May 2012 - February 2015
Jewelers Mutual Insurance Company June 2003 - May 2012
Westfield Group/Westfield Insurance 1990 - 2003
Skills
Property & Casualty..., Commercial Insurance, Insurance, Liability, Claim, General Insurance, Underwriting
Education
Ball State University - College of Business 1986 — 1990
Bachelor's degree, Managment/Communications
Central Noble High School 1982 — 1986
Diploma
Seven Oak Middle School July 2015 - Present
The University of Oregon June 2014 - July 2015
Ameriprise Auto & Home Insurance March 2013 - May 2014
Institute of Reading Development May 2012 - September 2012
Sociology Department, Arizona State University, Tempe, AZ October 2011 - May 2012
Osborn Aquatic Center, Corvallis, Oregon June 2007 - July 2011
Skills
Wrestling Coach, Member of Sigma Alpha Mu, Mixed Martial Arts..., First Aid, Teaching, Curriculum Design, Lesson Planning, Classroom, Classroom Management, History, Early Childhood..., Literacy, Elementary Education, Educational Technology, Curriculum Development, Public Speaking, Event Planning, Facebook, Leadership, Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Social Media
Education
University of Oregon 2014 — 2015
Masters in Education, High School Social Studies, Language Arts and ESOL Students
Arizona State University 2008 — 2012
Bachelor of Arts (B.A.), History, 3.93
Arizona State University 2008 — 2012
Bachelor of Arts (B.A.), Sociology, 3.93
Ameriprise Auto & Home Insurance January 2010 - Present
UnitedHealthcare June 2007 - January 2009
Education
Madison Area Technical College
Preble High School
Ameriprise Auto & Home Insurance June 2005 - Present
The Hartford June 1999 - June 2005
Pinnacle Cleaners November 1998 - June 1999
Coregis Insurance Company January 1996 - November 1998
Farmers Insurance February 1987 - January 1996
Skills
Insurance, Property & Casualty..., Liability, Casualty, Claim, Legal Liability, Commercial Lines, Litigation Management, Professional Liability, General Insurance, Claims Management, Litigation, Liability Analysis, Claim Investigation, Claims Handling, Property Claims, Subrogation, Property Damage, Product Liability, Claims Resolution, Workers Compensation, Personal Injury, Umbrella Insurance, Insurance Law, Commercial Insurance, Public Liability, Claims Investigations, Casualty Claims, Surety Bonds, Adjusters, Fraud, Underwriting, Accident, Casualty Insurance, Leadership, Process Improvement, Management, Customer Service
Education
Northern Illinois University 1983 — 1985
B.S., Sociology/Criminal Justice
College of DuPage 1982 — 1983
Associate in Arts, General Studies
UnitedHealth Group April 2015 - Present
Local Bar & Grill September 2013 - Present
Ameriprise Auto & Home Insurance June 2008 - November 2014
APAC Customer Services January 2008 - April 2008
Bayland Shell March 2007 - January 2008
Skills
Customer Service, Insurance, Call Centers, Customer Satisfaction, Health Insurance, Customer Retention
Education
Northeast Wisconsin Technical College 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Green Bay Preble High School 2001 — 2005
High School Diploma
Rockwell Automation February 2014 - Present
Rockwell Automation June 2013 - February 2014
StoneRiver March 2011 - June 2013
Arbella Insurance Group October 2009 - June 2013
Cameron Mutual Insurance April 2012 - May 2012
Georgia Farm Bureau 2009 - 2009
American Farmers and Ranchers Mutual Insurance Company 2008 - 2009
Ameriprise Auto & Home Insurance 2007 - 2008
Fiserv May 2006 - May 2007
Capgemini Consulting (formerly Kanbay Inc) 2004 - May 2006
Skills
Requirements Analysis, Integration, Software Development, SDLC, Business Analysis, Software Project..., Project Management, SOA, Business Requirements, Business Intelligence, Testing, PMP, Agile Methodologies, Java Enterprise Edition, Enterprise Architecture, SQL, Software Documentation, CRM, Web Services, JSP, Program Management, Databases, Analysis, Enterprise Software, Project Planning, Change Management, Requirements Gathering, Spring, DB2, XML, Product Development, Cross Cultural..., Cross-functional Team..., Business Management
Education
University of Iowa 2008 — 2011
MBA, Business, 4.0
Stony Brook University 2001 — 2003
Master’s Degree, Computer Science, 3.67
Bundelkhand University 1997 — 2001
Bachelor’s Degree, Computer Science, 4.0
Ameriprise Auto & Home Insurance February 2013 - Present
The Hartford February 2009 - February 2013
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Property & Casualty..., Claims Management, Claims Handling, Claims Resolution, Property Claims, Claims Investigations, Fraud Claims, Underwriting, Insurance, Vendor Management, Vendor Relationship..., Channel Relationship..., Conflict Resolution, Conflict Prevention, General Insurance, Commercial Insurance, Data Entry, Employee Benefits, Claim, Access, Leadership, Budgets, Risk Management, Financial Analysis, Call Centers, Workers Compensation
Education
Arizona State University 2002 — 2006
Bachelor of Science (B.S.), Criminal Justice/Police Science, 3.94
Amazon July 2013 - Present
VROOM.COM 2015 - 2015
VROOM.COM 2015 - 2015
Ameriprise Auto & Home Insurance December 2012 - July 2013
Comcast August 2011 - December 2012
UnitedHealth Group November 2007 - August 2011
Sitel 2005 - 2006
Sitel 2002 - 2005
Skills
Call Center, Workforce Management, BPO, IEX, Vendor Management, Avaya, Process Improvement, Forecasting, Outsourcing, Call Centers, Analysis, IVR, Data Analysis, Capacity Planning, Customer Retention, Customer Experience, Call Center Development, Contact Centers, Telecommunications, Process Scheduler, Customer Satisfaction, Human Resources, Training, Project Planning, ACD, Inbound Marketing, Performance Management, Metrics, Budgets, Hiring, Operations Management, Business Process..., Time Management, Workforce Planning, Avaya Technologies
Education
Angelo State University
Pro-Safety, Inc. September 2008 - Present
EXEL DIRECT September 2007 - March 2008
Ameriprise Auto & Home Insurance February 2003 - August 2007
Skills
Account Management, Strategic Planning, Sales Management, Customer Service, Sales, Financial Analysis, Forecasting, Selling, Sales Process, Leadership, Microsoft Office, Negotiation, Training, Customer Satisfaction, Insurance, Pricing, Team Building, Management, Marketing Strategy, New Business Development
Education
University of Wisconsin Eau Claire 1995 — 2000
Bachelor of Business Administration (B.B.A.), journalism/advertising marketing
University of Wisconsin-Eau Claire 1995 — 2000
Bachelor's degree, Business Administration and Management, General
Lakeland College
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Sourceware Inc July 2014 - Present
Ameriprise Auto & Home Insurance January 2012 - Present
Ameriprise Auto & Home Insurance January 2012 - June 2014
Apple Inc. May 2010 - April 2011
Arizona State University April 2008 - August 2008
Skills
iPhone, iPad, iPod, OS X, Politics, Social Media, Social Networking, Public Speaking, Facebook, Research, Mac OS, Microsoft Office, International Relations, Editing, Public Relations, Customer Service, Managing Deadlines, Compliance
Education
Arizona State University 2007 — 2011
Bachelor of Science Studies, Political Science
College of Liberal Arts and Science 2007 — 2011
Certificate, International Studies
DumBell Fitness April 2014 - Present
Self-employed March 2012 - April 2014
Navy Federal Credit Union December 2007 - December 2008
Navy Federal Credit Union July 2007 - December 2007
Associated Bank January 2007 - July 2007
Carroll University September 2005 - December 2005
Ameriprise Auto & Home Insurance May 2005 - August 2005
Ameriprise Auto & Home Insurance June 2003 - August 2004
Skills
Recruiting, Leadership, Time Management, Interviews, Microsoft Excel, Accounting, Finance, Databases, Loans, Cash Flow, Customer Service, Sales, Process Improvement, Training, Business Analysis, Team Building, Management, Coaching, Retail, Strategic Planning, Team Leadership
Education
Carroll University 2004 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General, Cum Laude
Bay Port High School 2000 — 2004
Ameriprise Auto & Home Insurance August 2014 - Present
Ameriprise Auto & Home Insurance October 2012 - August 2014
Skills
Insurance, Quality Auditing, Accounting, Financial Reporting, Financial Analysis, Forecasting, Budgets, Internal Controls, Employee Training, Auditing, Claim, Customer Service, Process Improvement, Microsoft Excel, Coaching, Analysis, Workers Compensation
Education
Northeast Wisconsin Technical College
Total Energy Systems, LLC June 2013 - Present
Ameriprise Auto & Home Insurance November 2011 - June 2013
FABCO Equipment, Inc. November 2003 - May 2011
Cellcom September 1997 - November 2001
Skills
Sales, Account Management, New Business Development, Negotiation, Inventory Management, Sales Operations, Team Building, Sales Management, Time Management, Training, Sales Process, Customer Satisfaction, Logistics, Microsoft Office, Customer Experience, Microsoft Excel, Project Management
Education
Lakeshore Technical College
Equine Management
Ameriprise Auto & Home Insurance January 2015 - Present
Kingsway America September 2013 - December 2014
Itron June 2012 - August 2012
Opinion Dynamics Corporation March 2009 - April 2009
Skills
SAS, SAS Certified Base..., R, Probability Theory, Survival Analysis, Statistical Sampling, Design of Experiments, Time Series Analysis, Survey Methodology, Regression Analysis, Statistical Data..., Microsoft Office, C++ Language, Data Cleaning
Education
California Polytechnic State University-San Luis Obispo 2009 — 2013
Bachelor of Science (B.S.), Statistics
Ameriprise Auto & Home Insurance September 2015 - Present
HRS Erase June 2014 - September 2015
Everson, Whitney, Everson & Brehm S.C. July 2013 - June 2014
Waterstone Mortgage Corporation December 2012 - July 2013
REM Wisconsin July 2006 - January 2013
All City Communications March 2006 - July 2006
Big Lots March 2005 - January 2006
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Time Management, Problem Solving, Windows, Training
Education
Northeast Wisconsin Technical College 2011 — 2014
Associate's Degree, Paralegal
Green Bay West High School 2000 — 2004
High School Diploma, General
Ameriprise Auto & Home Insurance August 2012 - Present
Ameriprise Auto & Home Insurance May 2011 - August 2012
Ezine Articles of SparkNET Interactive December 2010 - May 2011
Sheboygan Press March 2009 - November 2010
Blackwolf Run and Whistling Straits at Kohler Co. 2003 - 2010
Skills
Social Media, Sales, Strategic Planning, Customer Service, Property & Casualty..., Microsoft Office, Thought Leadership, Marketing Strategy, Online Advertising, Umbrella Insurance, Marketing, Event Planning, Training, Organization, User Experience, Advertising, Testing, Health Insurance, Accident Insurance, Editing, Retail, Golf, Retail Displays, Crew Scheduling, Direct Marketing, Social Media Marketing, Email Marketing, Facebook, Online Marketing, Social Media Measurement, Event Management, Web Analytics, Analytics
Education
Lakeland College 2008 — 2010
Bachelor of Arts (BA), Marketing
University of Wisconsin-Oshkosh 2007 — 2008
Radio, Television, and Digital Communication
The University of South Dakota 2006 — 2007
Mass Communication/Media Studies
University of Wisconsin-Sheboygan 2005 — 2006
Mass Communication/Media Studies
Ameriprise Auto & Home Insurance August 2001 - Present
Ameriprise Auto & Home Insurance November 2006 - September 2009
Du Bois Bridal & Formalwear January 2001 - August 2001
Skills
Performance Management, Training Delivery, Curriculum Development, Corporate Events, License Management, Job Coaching, Professional Mentoring, Quality Auditing, Public Speaking, Social Media, Virtual Teams, Strategic Planning, Collaborative Problem..., Client Retention..., Client Communication, Presentation Development, Presentation Coaching, Sales Presentations, Event Planning, Employee Retention, Call Centers, Licensing, Umbrella Insurance, Corporate Communications, Property & Casualty..., Training, Leadership, Coaching, Management, Program Management, Sales, Insurance, Process Improvement, Customer Service, Customer Retention
Education
Marian University 2006 — 2010
Bachelors, Organizational Communication
Northeast Wisconsin Technical College
Associates, Accounting
Ameriprise Auto & Home Insurance April 2013 - Present
Ameriprise Auto & Home Insurance January 2010 - Present
Ameriprise Auto & Home Insurance February 2004 - January 2010
American Express January 2003 - February 2004
Dorsch Ford July 2002 - December 2002
Van's Honda Mitsubishi November 2000 - June 2002
Dorsch Ford September 2000 - November 2000
OPEX Corporation October 1996 - August 2000
Skills
Certified Abritrator, Customer Satisfaction, Claim, Training, Leadership, Insurance, Property & Casualty..., Claims Management, Call Center, United States Navy -..., Liability, Call Centers, Analysis, Management, Software Documentation, Casualty, Negotiation, Customer Service, Sales, General Insurance, Access
Education
Colorado Technical University 2007 — 2009
ASIT, Information Technology
Oconto Falls High School 1982 — 1986
High School Diploma
CSAA Insurance Group May 2011 - Present
Ameriprise Auto & Home Insurance April 2005 - May 2011
General Fire & Casualty 2001 - 2005
CGU North Pacific Ins April 1995 - December 2001
Farmers Insurance October 1991 - April 1995
Skills
Claims Management, Claim, Insurance, Property & Casualty..., Liability, Underwriting, Claims Handling, Subrogation, General Insurance, Casualty, Litigation Management, Professional Liability, Leadership, Property Damage, Legal Liability, Commercial Insurance, Process Improvement, Reinsurance, Workers Compensation, Strategic Planning, Commercial Lines, Risk Management, Claim Investigation, Health Insurance, Litigation, Life Insurance, Brokers, D&O, Liability Analysis, Negotiation, Inland Marine, Umbrella Insurance, Claims Resolution, Property Claims, Insurance Law, Excess, Homeowners, Financial Risk, Team Leadership, Management, Executive Management, Executive Coaching, Casualty Insurance
Education
Montana State University-Billings
Bachelor's Degree, Finance
Ameriprise Auto & Home Insurance October 2013 - Present
Ameriprise Financial Services, Inc. March 2013 - October 2013
Harker Events April 2011 - March 2013
The Freeman Company August 2009 - April 2011
FREEMAN 2009 - 2011
The Freeman Company September 2006 - August 2009
The Freeman Company March 2001 - September 2006
FREEMAN June 1999 - March 2001
The Freeman Company October 1997 - June 1999
Arctic Lodges July 1993 - June 1997
Skills
Production Management, Special Events, Sales Management, Salesforce.com, Microsoft Office, Quicken, Wedding Planning, Party Planning, Digital Photography, Event Management, Baby Showers, Marketing Strategy, Office Management, Conventions, Corporate Events, Decoration, Fundraising, Building Relationships, Customer Service, Parties, AV, Trade Shows, Event Planning, Sales, Live Events, Projection, Production Managment, Events, Hotels, Stage Management, Entertainment
Education
Normandale Community College 1993 — 1995
Liberal Arts, Accounting and Psychology
University of Minnesota-Twin Cities
Ameriprise Auto & Home Insurance July 2013 - Present
LNT Infotech - Travelers June 2012 - July 2013
L&T Infotech February 2010 - July 2013
Makro Technologies - The Regence Group February 2009 - August 2010
Makro Technologies Inc. - Enhancements to HIPAA 4010 October 2008 - February 2009
Siemens Healthcare June 2008 - October 2008
University of Central Florida August 2006 - July 2008
Shah N. G. Company July 2003 - May 2006
Skills
Business Analysis, Healthcare Consulting, US Healthcare, Healthcare Information..., Use Case Analysis, End User Training, User Acceptance Testing, UML, Microsoft Office, Project Planning, MS Project, Project Management, iRise, SQL, RUP, Visual Studio Team..., Gap Analysis, Software Documentation, Agile Methodologies, ICD-10, Wellness, Requirements..., Benefits Administration, Medical Devices, Waterfall, Requirements Gathering, Visio, Process Improvement, Integration, Testing
Education
University of Central Florida 2006 — 2007
MS, Engineering Management
College of Engineering Pune 1999 — 2005
BS, Electrical Engineering
Ameriprise Auto & Home Insurance May 2015 - Present
Weis Earth Science Museum Inc. September 2013 - Present
Silver Star Brands, f/k/a Miles Kimball Company February 2015 - May 2015
Silver Star Brands September 2011 - January 2015
Weis Earth Science Museum April 2010 - September 2013
Miles Kimball August 2010 - September 2011
Miles Kimball July 2009 - August 2010
TEKsystems June 2009 - July 2009
Kimberly-Clark March 2004 - May 2008
Kimberly-Clark December 2000 - March 2004
Skills
Budgeting, Contract Negotiation, Team Leadership, Compliance (SOX, PCI), Performance Reviews, Salary Handling, Change Management, Project Management -..., Project Management -..., Project Management, Salary, Budgets, Payment Industry, Management, ITIL, E-commerce, Software Documentation, Business Analysis, Vendor Management, Team Building, Windows, Leadership, Customer Service, CRM, Cross-functional Team..., Process Improvement, Business Intelligence, Visio, Personnel Management, Outsourcing, Troubleshooting, Performance Management, Strategic Partnerships, Business Process...
Education
College for Financial Planning 2006 — 2008
Certification, Financial Planning
University of Maine 1984 — 1985
Clinical Psychology
University of Wisconsin-River Falls 1981 — 1983
BS, Psychology
University Wisconsin Fox Valley 1978 — 1981
AA, General
Appleton East High School 1976 — 1978
Ameriprise Auto & Home Insurance July 2014 - Present
Starbucks May 2010 - August 2014
Coldwell Banker January 2014 - July 2014
Wisconsin Athletic Club August 2010 - June 2012
The Little Gym of Green Bay November 2008 - July 2010
Skills
Sales, Customer Relations, Customer Retention, Customer Experience, Customer Acquisition, Real Estate, Property & Casualty..., Fitness, Management, Team Building, Cold Calling, Warm Calling, Inside Sales, Outside Sales, Child Development, Team Leadership, Microsoft Office, Computer Proficiency
Education
Northeast Wisconsin Technical College 2007 — 2009
Associate's degree, Business Administration and Management, General
Ameriprise Auto & Home Insurance July 2014 - Present
UnitedHealth Group June 2011 - July 2014
UnitedHealth Group June 2010 - June 2011
UnitedHealth Group June 2007 - June 2010
Skills
Team Management, Management, Human Resources, Project Management, Project Planning, Innovation, Staff Development, Building Relationships, Presentations, Pilot Projects, Report Writing, Coaching, Performance Metrics, Supervisory Skills, Customer Service, Team Leadership, Employee Training, Software Documentation, Interviews, Recruiting, PowerPoint, Training Delivery, Training, Customer Experience, HIPAA, Outlook, Cross-functional Team..., Healthcare Industry, Provider Relations, Insurance, Call Centers, Leadership, Process Improvement
Education
Northeast Wisconsin Technical College 2001 — 2002
Marketing, Marketing
De Pere High School 1994 — 1997
General, General
Food Safety Net Services December 2014 - Present
Goodwill Industries October 2013 - January 2014
IOD Incorporated April 2011 - April 2013
Ameriprise Auto & Home Insurance May 2006 - December 2008
Apac Incorporated October 1997 - May 2006
Skills
Oral and Written..., MS Office Suite 2007..., Typing Rate: 40-45 wpm, Ten Key: 4500-5000 kph, Customer Service, Data Entry, Time Management, Event Planning, Outlook, Training, Microsoft Excel, Microsoft Word, Invoicing, Policy, Leadership, Courier
Education
Northeast Wisconsin Technical College 2009 — 2010
Certificate, MS Office Suite 2007
University WI Green Bay 1973 — 1977
Bachelor of Arts (BA), Creative Communications, 2.85
Ameriprise Auto & Home Insurance November 2014 - Present
Omni Resources April 2012 - November 2014
Bold Technologies July 2011 - April 2012
Bold Technologies June 2010 - July 2011
Bold Technologies September 2008 - June 2010
Private Contractor August 2007 - June 2008
Geek Squad March 2004 - July 2007
AutoComm, Inc. September 2000 - April 2004
Skills
Quality Management, Team Leadership, C#, PHP, Software Development, Project Management, Visual Basic, Troubleshooting, VB.NET, Management, Windows, Microsoft SQL Server, Integration, SQL, Requirements Analysis, Agile Methodologies, Testing, Software Documentation, Silverlight, XAML, Entity Framework, MVC, jQuery, JavaScript
Education
University of Wisconsin-Oshkosh 2006 — 2008
MIS, Information Technology, Project Management
Lawrence University 1996 — 1998
Computer Science
Deaconessense May 2010 - Present
Interiors by Nicole March 2004 - Present
Humana September 2004 - July 2007
Ameriprise Auto & Home Insurance April 2001 - June 2003
Skills
Tarot, Psychic Readings, Psychic, Life Coaching, Lifestyle Coaching, Wellbeing, Wellness Coaching, Wellness, Lifestyle, Personal Development, Stress, Alternative Medicine
Education
Kaplan College WI 2011 — 2011
Insurance, WI life, accident, & health licencing
Northeast Wisconsin Technical College 1992 — 1993
Marketing, Marketing Communications, 3.5
Daiichi Sankyo, Inc. June 2014 - Present
Ameriprise Auto & Home Insurance April 2013 - May 2014
Mercury Insurance August 2011 - April 2013
American Medical Response March 2008 - August 2011
City of San Diego June 2001 - August 2007
US Navy August 1996 - July 2000
Skills
Customer Service, Microsoft Office, PowerPoint, Insurance, Negotiation, Fire Protection, Leadership, Rescue, Disaster Response, First Aid, Hazardous Materials, Cpr Certified, Marketing, Supervisory Skills, Program Management, Liability, Microsoft Word, Microsoft Excel, Claim, Fire Management, Sales, Pharmaceutical Sales, Sales Presentations, Training, Healthcare
Education
San Diego State University 2005 — 2007
Bachelor of Arts (B.A.), History
Miramar College 2001 — 2006
Associate of Science (A.S.), Fire Technology
Grossmont College 2001 — 2005
Associate of Arts (A.A.), History & General Education
Ameriprise Auto & Home Insurance January 2013 - Present
Ameriprise Auto & Home Insurance December 2006 - Present
Ameriprise Auto & Home Insurance December 1998 - Present
AAA Michigan October 1991 - November 1998
AAA Michigan July 1987 - September 1991
Skills
Call Center Management, Certified Insurance..., Customer Service, Team Building, Sales Management, Business Process..., Property & Casualty..., Insurance, Call Centers, Strategic Planning, Call Center, Process Improvement, Sales, Account Management, New Business Development, Leadership, Customer Retention, Customer Satisfaction, Training
Education
Ferris State University 1981 — 1985
BS, Business / Marketing
Ameriprise Auto & Home Insurance June 2013 - Present
DeVry University April 2012 - April 2013
Wells Fargo Home Mortgage June 2011 - April 2012
Alternative Entertainment Inc June 2009 - June 2011
Ashwaubenon Bowling Alley September 2008 - September 2009
Pro Bowl Lanes February 2008 - September 2008
Charley's Grilled Subs January 2002 - December 2007
Scheel's All Sports November 2006 - May 2007
Education
Keller Graduate School of Management of DeVry University 2012 — 2015
Master of Business Administration (M.B.A.), 4.0
University of Wisconsin-Oshkosh 2004 — 2008
Bachelor of the Arts, Speech Communication
Ameriprise Auto & Home Insurance October 2013 - Present
The Guardian Life Insurance Company of America July 2012 - October 2013
GUARDIAN LIFE INSURANCE COMPAY February 2010 - July 2012
The Guardian Life Insurance Company of America July 2008 - February 2010
HUMANASPECIALTY, Division of HUMANA INC December 2006 - June 2008
HUMANADENTAL, Division of HUMANA INC July 2002 - December 2006
Humana January 1999 - June 2002
HUMANA INC January 1997 - January 1999
HUMANA INC January 1996 - January 1997
HUMANA INC January 1995 - January 1996
Skills
Data Analysis, Forecasting, Workforce Management, Performance Management, Insurance, Customer Service, Process Improvement, Business Process..., Call Centers, Leadership, Strategic Planning, Vendor Management, Business Analysis, Time Management, Employee Benefits
Education
Lakeland College 1993 — 2012
Bachelor of Arts (B.A.), Business Management; Computer Science
Lakeland College
Master of Business Administration (M.B.A.), Project Management
United Healthcare August 2006 - Present
Ovations of United Health Group September 2009 - May 2010
Ovations of United Health Group April 2009 - September 2009
Ovations of United Health Group June 2007 - April 2009
Ovations of United Health Group August 2006 - June 2007
Ameriprise Auto & Home Insurance August 2005 - February 2006
Ameriprise Auto & Home Insurance August 2002 - August 2005
Skills
Development Of Employees, Sales Management, Leadership, Sales Operations, Internal & External..., Leadership..., Forecasting, Insurance, Medicare, Management, HMO, Salesforce.com, Hiring, Sales, Call Centers, Health Insurance, Vendor Management, Selling, Selling Skills, Account Management, Managed Care, Cross-functional Team..., Team Building, Employee Training, Employee Benefits, Process Improvement, Team Leadership, Sales Process, Strategic Planning, Customer Retention, Training, Sales Presentations, Medicare Part D, Healthcare, Operations Management, Data Analysis, Marketing, Direct Sales, Coaching, Business Analysis, Contract Negotiation, Customer Satisfaction, Provider Relations, Cold Calling, CRM, Customer Service, Strategy, Competitive Analysis
Education
Green Bay Preble High School
Lakeland College
Bachelor of Arts Business Administration
Universtiy of Wisconsin Whitewater
Bachelor of Arts, Finance
Ameriprise Auto & Home Insurance February 2008 - Present
Ameriprise Auto & Home Insurance February 2006 - July 2008
Drs. Foster & Smith January 2005 - February 2006
Drs. Foster & Smith September 2002 - January 2005
The Border Grill September 1999 - September 2002
Skills
Property & Casualty..., Customer Service, Call Center, Writing, Leadership, Supervising, Claims Management, Claims Handling, General Insurance, Hiring Employees, Interviewing Skills, Staff Development, Microsoft Office, Microsoft Excel, Call Centers, Insurance, Liability, Property Damage, Claim, Claims Resolution, Casualty, Interviews, Team Leadership, Property Claims, Training, Employee Training, Claim Investigation, Management, Customer Satisfaction, Accident, Performance Management, Process Improvement, Team Building
Education
Northern Michigan University 1997 — 2003
Bachelor of Arts (BA), Marketing
Potter and Roose Insurance 2015 - Present
Cole Capital September 2012 - Present
Ameriprise Auto & Home Insurance 2012 - 2014
Lovitt & Touché, Inc. 2010 - 2012
Mercury Insurance 2008 - 2010
Skills
Personal Lines Auto, Commercial Insurance, Homeowners Insurance, Administrative..., Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Risk Management, Insurance, Customer Service, Sales, Workers Compensation, Claim, Underwriting
Education
Grand Canyon University 2013 — 2017
Business Management
The Boston Consulting Group April 2015 - Present
The Boston Consulting Group January 2014 - April 2015
Juniper Hills Golf Course March 2009 - October 2013
MS Cure Fund, Inc. July 2012 - September 2013
CHAMP / MacNeill Engineering December 2011 - January 2012
Ameriprise Auto & Home Insurance June 2011 - August 2011
Skills
Constant Contact, Microsoft Office, Microsoft Excel, Access, Donor Perfect, Outlook, Social Media, Web Design, Wordpress, HTML 5, Event Planning, Adobe Photoshop, Adobe Flash, Microsoft Publisher, PowerPoint, SPSS, Email Marketing
Education
Bentley University 2010 — 2014
Bachelor of Science (B.S.), Marketing, 3.79
Self-employed July 2010 - Present
Ameriprise Auto & Home Insurance October 2009 - July 2010
Utility Telecommunications July 2009 - September 2009
Rockland Telecommunications - Subcontractor for AT&T December 2007 - July 2009
Spartan Toyota & Lexus of Lansing September 2006 - December 2007
Lemieux Toyota & Scion August 2005 - August 2006
Skills
Sales, B2B, Event Planning, Event Management, Event Production, Telecommunications, Telephone Skills, Cold Calling, Direct Sales, Solution Selling, Customer Service, Leadership, Marketing, Training
Education
Northeast Wisconsin Technical College 2003 — 2005
Business Marketing Management, General
Goldberg & Osborne October 2015 - Present
Ameriprise Auto & Home Insurance July 2015 - October 2015
Hanaway Ross Law Firm December 2014 - July 2015
Abbott Pharmaceuticals/West Business Services 2008 - 2013
Employer's Investigative Services/Nike 2005 - 2008
Skills
Paralegals, Litigation, Insurance Claims, Arbitration, Legal Research, Contract Negotiation, Subrogation, Private Investigations, Fraud Investigations, Insurance, Legal Writing, Legal Compliance, Legal Opinions, Legal Liability, Contract Law, Organizational..., Leadership, Lead Generation, Claim, Mediation, Personal Injury, Legal Assistance, Corporate Law, Civil Litigation, Appeals, Trials, Legal Documents
Education
Northeast Wisconsin Technical College 2014 — 2015
Associate’s Degree, Paralegal, 3.85 GPA
Northern Michigan University 1998 — 2002
Political Science and Government
Ricoh Americas Corporation April 2015 - Present
Collins Brothers, LLC July 2014 - March 2015
Suominen Corporation October 2013 - July 2014
Wirtz Beverage Group September 2011 - October 2013
Ameriprise Auto & Home Insurance March 2007 - April 2011
American TV November 2004 - May 2006
AT&T November 2003 - August 2004
Sprint October 2002 - October 2003
Mikula Chevrolet April 2002 - September 2002
Best Buy October 1999 - April 2002
Skills
Management, Sales, Solution Selling, Account Management, Cloud Computing, Enterprise Software, Leadership, Business Development, CRM, SaaS, Marketing, Customer Service
Education
Northeast Wisconsin Technical College 2000 — 2003
Marketing
Northeast Wisconsin Technical College
USAA March 2015 - Present
Ameriprise Auto & Home Insurance 2005 - 2014
Nationwide Insurance 1996 - 1998
State Farm 1992 - 1996
Skills
Property & Casualty..., Claims Management, Leadership
Education
California State University-Northridge 1986 — 1991
Bachelor's degree, History
Just 4 Kids Child Care Center June 2011 - Present
The Chantelles February 2015 - April 2015
Green Bay Packers March 2015 - March 2015
UW Extension February 2015 - March 2015
Bouncin' Bus LLC November 2014 - January 2015
Dirty Dog Depot September 2014 - September 2014
Ameriprise Auto & Home Insurance April 2009 - June 2011
Skills
Graphic Design, Photography
Education
Northeast Wisconsin Technical College 2012 — 2015
Associate's degree, Design and Graphic Technology, 3.65 Cumulative GPA
Wisconsin Reinsurance Corporation March 2014 - Present
Ameriprise Auto & Home Insurance July 2013 - February 2014
Ameriprise Auto & Home Insurance October 2010 - July 2013
Ameriprise Auto & Home Insurance May 2009 - October 2010
Ameriprise Auto & Home Insurance November 2007 - May 2009
Ameriprise Auto & Home Insurance Agency February 2005 - November 2007
Skills
Insurance, Underwriting, Property & Casualty..., Umbrella Insurance, Analysis, Liability, Leadership, General Insurance, Data Analysis, Process Improvement, Casualty, Sales, User Acceptance Testing, Creative Problem Solving, Continuous Improvement, Internal Communications, Public Speaking, Training, Group Presentations, Problem Solving, Training Presentations, Management, Team Building, Call Centers, Hiring, Strategic Planning, Claim
Education
Marietta College 2000 — 2002
Bachelor of Arts, Speech Communication major; Advertising & PR minor; History minor
University of Wisconsin-Platteville 1999 — 1999
Speech Major
University of Wisconsin-Whitewater 1998 — 1999
Communication major
Ameriprise Auto & Home Insurance Claims ProcessorCognizantMarch 2014 - January 2015
Avella Specialty Pharmacy November 2013 - February 2014
MedImpact Healthcare Systems, Inc. April 2009 - November 2010
Ultimate Staffing June 2008 - April 2009
United States Navy July 2002 - July 2007
Education
Mesa Community College 2011 — 2013
Associate's degree
Ameriprise Auto & Home Insurance March 2015 - Present
Skills
Credit Cards, Relationship Management, Risk Management, Call Center, AML, Operational Risk, Cross Selling, Customer Acquisition, New Business Development, Merchant Services, Call Centers, Customer Experience, Financial Services, Payments, Real Estate Transactions, Relocation Advice, Relocation, Corporate Relocation, Real Estate, Real Estate License, Communication, Intercultural..., Business Communications, Merchant Accounts, Merchant Risk, Retail Banking, Customer Retention, Analytics, Mortgage Lending, Leadership, Management, Microsoft Office, Process Improvement, Strategic Planning, Customer Service, Claim, Sales, Team Building, Microsoft Excel
Education
Classical High School 1979 — 1983
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Grand Canyon University
Associate of Arts (A.A.), Business/Corporate Communications, A
InfoArmor December 2014 - Present
Viridian Health Management March 2012 - March 2014
Ameriprise Auto & Home Insurance May 2011 - March 2012
Bank of America October 2009 - April 2011
LifeLock March 2008 - November 2008
Skills
English, Customer Service, PowerPoint, Microsoft Excel, Outlook, Windows, Microsoft Office, Research, Teaching, Photoshop, Public Speaking, HTML, Budgets, Strategic Planning, Negotiation, Editing
Education
Central Arizona College 2012 — 2013
Central Arizona College
Charter Communications July 2015 - Present
Ameriprise Auto & Home Insurance March 2015 - May 2015
State of Wisconsin August 2014 - December 2014
UnitedHealth Group November 2008 - January 2014
QuadMed LLC November 2000 - August 2008
Emerson February 1994 - February 1997
Skills
Health Insurance, Administrative..., Data Entry, Customer Service, HIPAA, Lotus Notes, Microsoft Office, Insurance, Medical Terminology, Telephone Skills, Office Management, Medical Billing, Spreadsheets, Invoicing, SharePoint, Microsoft Office 2007, Software Documentation, Process Scheduler, Call Centers, Office Administration, Healthcare, Medical Records, Confidentiality, Medical Coding, Medicare, Medicaid, Credentialing, Internet Explorer, Administrative Work, Office Equipment, Provider Relations, Calendaring, Healthcare Information..., Analysis, Teamwork, Payroll, QuickBooks, Expenses, Bookkeeping, Public Speaking, Training
Education
Alverno College 2011 — 2015
Attending, Accounting and Business/Management
English Commercial Institue 1990 — 1994
Parliamentary Executive Assistant, Trilingual Executive Secretary
IBM April 2015 - Present
IBM December 2013 - March 2015
Accruent January 2013 - November 2013
Accruent July 2012 - December 2012
Accruent 2011 - June 2012
Ameriprise Auto & Home Insurance 2009 - 2011
Horizontal Integration 2009 - 2009
IBM 2007 - 2009
IBM 2006 - 2007
IBM 2005 - 2007
Skills
Integration, EAI, Middleware, SOA, Change Management, Program Management, Scrum, Software Project..., Agile Methodologies, Agile, Vendor Management, Software Lifecycle..., Websphere, Data Migration, Java, Agile Project Management, Software Development, Architecture, SDLC, Software Engineering, Testing, Product Management, Oracle, Web Applications, Enterprise Architecture, Delivering Results, Solution Architecture, Architectures
Education
Michigan Technological University 1993 — 1998
BS, Computer Science
Farmers Insurance November 2014 - Present
Ameriprise Auto & Home Insurance March 2013 - September 2014
Stella & Dot March 2010 - January 2013
Thanks Punk Pictures August 2007 - December 2008
Discover Financial Services July 2007 - September 2008
Skills
Screenwriting, Directing, Assistant Directing, Avid Media Composer, Editing, Management, Microsoft Office, PowerPoint, Photoshop, Microsoft Word, Public Speaking, Microsoft Excel, Research, Final Cut Pro, Customer Service, Event Planning, Social Media, Windows, Higher Education, Screenwriter, Cinematography, Camera Operating, Stage Management, Marketing, Mac OS X, Video Production, Film, Video Editing
Education
Northern Arizona University 2012 — 2012
Bachelors, Public Management-Interdisciplinary Studies, Grade-Point Average: 3.73 (on a scale of 4.0)
Scottsdale Community College 2009 — 2011
AAS, Motion Picture & Television Production, Grade-Point Average: 3.83 (on a scale of 4.0)
American Family Insurance March 2006 - Present
American Family Insurance March 2006 - Present
Ameriprise Auto & Home Insurance February 2003 - February 2006
Greater Green Bay YMCA August 2000 - January 2003
Marquette Wildcats Swimteam October 1997 - May 2001
NICE Community School District October 1996 - February 2001
Skills
Umbrella Insurance, Commercial Insurance, Life Insurance, Property & Casualty..., Homeowners, Renters, Casualty, Whole Life, Term Life Insurance, Universal Life, Fixed Annuities, Commercial Lines, Insurance, Licensed Property, Inland Marine, Liability, Casualty Insurance, Customer Service
Education
Northern Michigan University 1993 — 1997
Economics, Business/Managerial Economics
Kellogg Community College
Bachelor of Arts (BA), General Studies
Ameriprise Auto & Home Insurance February 2009 - Present
Ameriprise Auto & Home Insurance February 2009 - Present
Horace Mann Insurance October 2007 - February 2009
Titan/Nationwide Insurance January 2006 - September 2007
AIG Insurance May 2004 - January 2006
AIG Insurance Company 2004 - 2006
U-Haul International Corporation November 2003 - May 2004
Fidelity Investments June 2000 - July 2003
Fidelity Investments 2000 - 2003
Skills
Claim, Insurance, Liability, Casualty, Risk Management, Property Damage, Subrogation, Employee Benefits, Legal Liability, Microsoft Excel, Disability Insurance, General Insurance, Claims Management, Negotiation, Property & Casualty..., Personal Injury, Analysis, Commercial Lines, Claims, Arbitration, Fraud, Liability Analysis, Casualty Insurance
Education
College of the Holy Cross 1996 — 2000
BA Economics, Economics
Maret School 1996 — 2000
Diploma, Highschool Diploma
American Custom Metal Fabricating, Inc April 2012 - Present
Associated Bank November 2010 - March 2012
Ameriprise Auto & Home Insurance January 2010 - October 2010
Skills
Employee Benefits, Employee Relations, Performance Management, Talent Acquisition, Recruiting, Human Resources, Employee Engagement, Insurance, Payroll, Benefits Administration, Workers Compensation, FMLA, Onboarding, Coaching, Customer Service, Training, New Hire Orientations, Employment Law, HR Policies, PeopleSoft, Conflict Resolution, Interviews, College Recruiting, Hiring, Personnel Management, Cold Calling, Labor Relations, Leadership Development, Time Management, ADP Payroll, Resume Writing, Succession Planning, Organizational..., Talent Management, HR Consulting, Temporary Placement, Staffing Services, Organizational..., Technical Recruiting, Policy, Sourcing, Background Checks, Applicant Tracking..., Employee Training, HRIS, Kronos, Workforce Planning, Career Development, Job Coaching
Education
Concordia University-Wisconsin 2008 — 2009
BA, Human Resource Management
Fox Valley Technical College 1998 — 2001
Associate of Arts and Sciences (AAS), Certified Occupational Therapy Assistance
ADP April 2015 - Present
ADP February 2015 - April 2015
Ameriprise Auto & Home Insurance February 2014 - February 2015
Mill River Club July 2011 - August 2012
A&F Financial January 2011 - March 2011
Stop and Shop July 2009 - November 2010
Skills
Inventory Control, Facebook, Sales
Education
Baruch College, City University of New York (CUNY) 2009 — 2013
Psychology, Psychology
City University of New York-Baruch College 2009 — 2013
Psychology, Psychology, 3.62
Ameriprise Auto & Home Insurance August 2014 - Present
Progressive Insurance May 2012 - June 2014
Franciscan University of Steubenville September 2011 - May 2012
Franciscan University January 2010 - May 2012
Angeli Foods June 2004 - August 2011
Skills
Time Management, Community Outreach, Leadership, Team Leadership, Customer Service, Public Speaking, Microsoft Office, Social Networking, Management, Liability, Claims Handling, Claims Resolution, Claims Investigations, Property Damage, Event Planning, Coverage, Training, Fundraising, Social Media, Team Building, Leadership Development, Teamwork, Critical Thinking, Insurance, Retail, Volunteer Management, Negotiation, Customer Retention, Customer Satisfaction, Coaching, Supervisory Skills, Conflict Resolution
Education
Franciscan University of Steubenville 2010 — 2012
Business, Management
Industrial Ventilation Inc. April 2015 - Present
Wright Weber Management LLC. June 2008 - Present
Ameriprise Auto & Home Insurance April 2014 - April 2015
Northwestern Mutual August 2013 - March 2014
Skills
Residential Homes, Property, Property Management, Leases, Apartments, Asset Management, Lease Administration, Process Scheduler, Investments, Real Estate Transactions, Customer Service, Investors, Brokerage, Contractors, Sage Timberline Office
Education
ITT Technical Institute-Green Bay 2007 — 2011
Construction Management, Bachelors Degree of Applied Science
Constellation Manager ITConstellationJune 2011 - Present
Ameriprise Auto & Home Insurance April 2011 - June 2011
Dental Health Products Inc February 2010 - February 2011
Integrys Energy Services June 2009 - February 2010
JBS Packerland June 2005 - May 2009
JBS Packerland January 1999 - May 2005
Skills
Visual Basic, .NET, C++, C#, SQL, SQL Server, DB2, Barcode, Project Portfolio..., Team Leadership, Software Project..., MySQL, RPG III, RPG IV, Access, Team Foundation Server, Heat, Track-It, Helpstar, iSeries, Microsoft SQL Server
Education
Lakeland College 2011 — 2013
Bachelors, Computer Scienve
Northeast Wisconsin Technical College 1996 — 1998
Associates, Computer Science
Ameriprise Auto & Home Insurance October 2014 - Present
Ameriprise Financial Services, Inc. November 2010 - October 2014
Ameriprise Auto & Home Insurance November 2009 - November 2010
Skills
Customer Service, Process Improvement, Vendor Management, Microsoft Office, Performance Management, Microsoft Excel, Project Management, Visio, Research, Business Analysis, Microsoft Word, Health Insurance, PowerPoint, Analysis
Education
Northeast Wisconsin Technical College 2011 — 2015
Associate's degree, Business Administration and Management, General
NWTC 2009 — 2010
CNA, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Sturgeon Bay High School 1998 — 2002
HS Diploma
Navitus Health Solutions July 2015 - Present
Navitus Health Solutions June 2008 - July 2015
HealthEOS by Multiplan September 2006 - June 2008
Dr. James G. Fritsche D.D.S. February 2006 - September 2006
Ameriprise Auto & Home Insurance June 2005 - February 2006
Humana July 2004 - June 2005
Humana March 2003 - July 2004
Humana April 2002 - March 2003
Humana June 2001 - April 2002
Humana April 2000 - June 2001
Skills
Pharmacy Benefit..., Business Analysis, Process Improvement, Project Management, SharePoint, Requirements Analysis, Leadership, Management, Training, Performance Management, Testing, Insurance, Quality Assurance, Business Process, Data Analysis, Business Process...
Education
Northeast Wisconsin Technical College 2000 — 2002
Courses in the field of Supervisory Management
University of Wisconsin-Green Bay 1998 — 2000
General Course Studies
Ameriprise Auto & Home Insurance October 2012 - Present
Ameriprise Auto and Home Insurance September 2004 - October 2012
American Express Auto and Home Insurance April 1999 - September 2004
IDS/American Express Insurance March 1989 - April 1999
Skills
Property & Casualty..., Property Damage, Claims Management, Insurance, Liability, Claim, General Insurance, Claim Investigation, Casualty, Subrogation, Reinsurance, Claims Handling, Commercial Lines, Legal Liability, Underwriting, Professional Liability, Litigation Management, Commercial Insurance, Life Insurance, Risk Management, Umbrella Insurance, Disability Insurance, Fixed Annuities, Property Claims, Liability Analysis
Education
Northeast Wisconsin Technical College 1995 — 1996
Marketing, Business Administration and Management, General
University of Wisconsin-Green Bay
Ameriprise Auto & Home Insurance June 2012 - July 2015
Ameriprise Auto & Home Insurance Company May 1999 - June 2012
Ameriprise Auto & Home Insurance May 1996 - May 1999
Safeco Insurance June 1994 - May 1996
Skills
Insurance, General Insurance, Actuarial Science, Property & Casualty..., Excel, Problem Solving, Building Relationships, Innovative Thinking, Pricing Strategy, Auto Pricing, Homeowners Pricing, Umbrella Insurance, Underwriting, Call Centers, Microsoft Excel, Pricing, Reinsurance, Commercial Lines, Casualty, Claim, Health Insurance, Risk Management, Employee Benefits, Casualty Insurance
Education
Harper College
Mathematics and Computer Science, 4.0/4.0
Roosevelt University
BS, Actuarial Science
Little Rapids Corporation September 2012 - Present
Divine Nature, Inc. June 2003 - Present
Schreiber Foods October 2011 - September 2012
Greatland 2008 - October 2011
Appleton Coated 2006 - 2008
Ameriprise Auto & Home Insurance 2006 - 2006
Greatland 2002 - 2006
Schneider Logistics 2001 - 2001
Skills
ERP, Integration, Software Development, Business Analysis, Project Management, JD Edwards, JDE Enterprise One, Software Documentation, Software Quality..., Software Project..., Enterprise Software, Information Technology, SQL, Programming, Analysis, Quality Assurance, System Design, Test Management, Optiva, DB2, IBM iSeries, Requirements Analysis, OSIsoft PI, Testing, Leadership, Process Improvement
Education
University of Wisconsin-Oshkosh 2007 — 2010
MBA
Michigan Technological University 1997 — 2001
BS
Ameriprise Auto & Home Insurance April 2006 - Present
Snap-on Incorporated November 1997 - April 2006
Snap On Tools 1997 - 2006
Snapon 1997 - 2006
Skills
Vendor Management, Telecommunications, Wireless, Call Centers, Cisco Technologies, Disaster Recovery, Integration, Process Improvement, Troubleshooting
Education
University of Wisconsin-Green Bay 2006 — 2012
MBA
Milwaukee School of Engineering 2000 — 2005
Gateway Technical College 1995 — 1997
Associates
Shoreland 1991 — 1995
Shoreland Lutheran High School 1991 — 1995
Ameriprise Auto & Home Insurance April 2015 - Present
Integrys May 2006 - April 2015
Michigan Technological University October 2003 - May 2006
Manistique Papers, Inc April 2002 - August 2005
Skills
DNS, DHCP, Active Directory, Autosys, OCS, Lync, Lyris ListManager, FTP, UNIX, IAS, Digital Certificates, IIS, Access Manager, Group Policy, SMTP, SharePoint, Technical Support
Education
Michigan Technological University 2002 — 2006
BS, Business Administration
Ameriprise Auto & Home Insurance May 2012 - Present
Schneider National March 2006 - May 2012
Greenbrier & Russel February 2001 - February 2006
Wisconsin Public Service July 2003 - January 2006
Dean Health Systems August 2004 - November 2004
Unilever NA Ice Cream January 2002 - July 2003
Shopko June 1996 - February 2001
ThedaCare 2001 - 2001
Schneider National June 1994 - June 1996
Skills
ETL, Data Modeling, OBIEE, Databases, Data Warehousing, Dimensional Modeling, Business Intelligence, Cognos, Oracle HR, Informatica, Microstrategy, Business Intelligence..., Enterprise Architecture, Dashboard, Microsoft SQL Server, SQL, Unix, Requirements Analysis, Solution Architecture
Education
Lakeland College 1998 — 2002
Northeastern Wisconsin Technical College 1991 — 1996
Associates, Programming Analysis
American Express September 2008 - Present
Ameriprise Auto & Home Insurance 2001 - 2007
Global Crossing 2000 - 2001
Inspire Insurance Solutions 1998 - 2000
Skills
SDLC, SQL, Requirements Analysis, Visio, Requirements Gathering, Software Documentation, Leadership, JavaScript, Troubleshooting, Business Analysis, Databases, XML, Web Services, Java, Microsoft Office, SOA, Process Improvement, Insurance, Java Enterprise Edition, Software Development, Microsoft Excel, Project Planning, Agile Methodologies
Education
Lakeland College 2002 — 2011
Bachelor of Arts, Computer Science
JPMorgan Chase January 2014 - Present
JPMorgan Chase December 2009 - January 2014
Tek Systems November 2008 - December 2009
Spry Solutions May 2008 - October 2008
Ameriprise Auto & Home Insurance March 2002 - May 2008
Skills
SDLC, Requirements Elicitation, Business Analysis..., Enterprise Analysis, Creative Problem Solving, Internal Communications, Business Process..., Logical Data Modeling, Requirements Workshops, Requirements Planning..., Agile Methodologies, Analysis, Business Analysis, Business Process, Business Process Design, Management, Process Improvement, Project Management, Requirements Analysis, Requirements Gathering, SQL, SharePoint, Software Project..., Testing, Vendor Management
Education
Keller Graduate School of Management of DeVry University 2012 — 2015
MISM (Masters of Information Systems Management)
Marquette University
University of Illinois at Chicago
Bachelor of Arts (B.A.)
Ameriprise Auto & Home Insurance May 1996 - February 2013
Sokaogon Gaming Enterprise Corporation April 1993 - May 1996
Self-Employed September 1987 - April 1993
Skills
Variance Analysis, Financial Analysis, Essbase, Financial Modeling, Financial Reporting, Forecasting, Accounting, Financial Forecasting, General Ledger, Sarbanes-Oxley Act, Ad Hoc Reporting, Financial Accounting, Tax Preparation
Education
University of Wisconsin-Stevens Point 1978 — 1982
BS, Finance
Minnesota School of Business 1985 — 1986
Accounting coursework
West Bend Mutual Insurance July 2014 - Present
SECURA Insurance November 2008 - 2014
Ameriprise Auto & Home Insurance 2003 - November 2008
Ameriprise Auto & Home Insurance March 2005 - May 2007
Ameriprise Auto & Home March 2003 - March 2005
State Farm 1995 - 2003
State farm 1995 - 2003
Skills
Project Management, Property & Casualty..., Claims Management, Training and Development, Property Damage, Performance Management, Liability, Commercial Insurance, Vendor Management, Change Management, Strategic Planning, Claim Investigation, Contract Negotiation, Casualty, Claims Handling, Workflow Management, General Insurance, Insurance, Legal Liability, Claims Resolution, Subrogation, Rental Management, Salvage Management, Total Losl Management, Compliance, Auditing
Education
Minnesota State University, Moorhead 1987 — 1992
BS, Business
EPM/BPC Solutions April 2015 - Present
Akili Inc. September 2014 - April 2015
HCL AXON July 2012 - September 2014
CSC Consulting September 2008 - July 2012
Answerthink May 2005 - September 2008
Ameriprise Auto & Home Insurance January 2000 - May 2005
Skills
SAP BPC 10, 7.5 NW. and..., SAP BCS 6.0, SAP BPS 6.0, SAP BW 7.3, IT Strategy, Enterprise Architecture, SAP HANA, Business Process, Business Intelligence, Business Analysis, SAP SolMan, SAP ASAP, HCL ASPE, CSC Catalyst, MindJet, iRise, PMP, Data Warehousing, Integration, Project Management, SAP ERP, SAP, SAP BW, ERP, Consulting, Data Migration, Requirements Analysis
Education
University of Wisconsin-Oshkosh 1999 — 2003
Master of Business Administration (M.B.A.), International Finance
Indian Institute of Technology, Delhi
Master's Degree, Computer Science
United States District Court for the Eastern District of Wisconsin, Green Bay Division May 2015 - August 2015
Legal Action of Wisconsin, Inc. May 2015 - August 2015
Ameriprise Auto & Home Insurance April 2014 - August 2014
Schreiber Foods April 2014 - August 2014
Schneider National August 2011 - July 2013
Skills
Transportation..., Transportation, Trucking, Logistics, Supply Chain, Dispatching, Leadership, Community Outreach, Public Speaking, Microsoft Office, Operations Management, Fleet Management, Event Planning, Process Improvement, Reverse Logistics, Fundraising, Supervisory Skills, Customer Satisfaction, Customer Service, Team Building, Inventory Management
Education
University of Wisconsin Law School 2015 — 2017
Juris Doctor (J.D.), Antitrust Law, Securities Regulation, 2L
Marquette University Law School 2014 — 2015
Juris Doctor (J.D.), Antitrust Law, Securities Regulation, 1L
University of Wisconsin-Green Bay 2011 — 2015
Master's Degree, Environmental Science and Policy
Lawrence University 2004 — 2011
Bachelor of Arts (B.A.), Political Science and Government
Northeast Wisconsin Technical College 2007 — 2011
Associate's Degree, Paralegal Studies
Georgia-Pacific LLC May 2015 - Present
Georgia Pacific April 2014 - Present
Ameriprise Auto & Home Insurance January 2010 - April 2014
Ameriprise Auto & Home Insurance 2004 - January 2010
APAC Customer Services September 2000 - February 2004
American Medical Security May 1995 - September 2000
Skills
Developing Training..., Facilitating Training, Assessing Training..., Employee Relations, Leadership Development, Situational Leadership, Curriculum Development, Curriculum Planning, Time Management, Coaching, Human Resources, Organizational..., Recruiting, Training, Insurance, Training Delivery, Employee Training, Leadership, Curriculum Design, Customer Service, Hiring, Sales Management, Team Leadership, Performance Management, Customer Satisfaction, Sales, Interviews, Call Centers
Education
Lakeland College 1995 — 1999
BA, Marketing
Ameriprise Auto & Home Insurance April 2015 - Present
Allianz Global Corporate & Specialty (AGCS) October 2011 - April 2015
Titan International, Inc. October 2008 - October 2011
Cohn & Baughman: ACE-INA Captive Counsel 1997 - 2008
Fireman's Fund Insurance Company December 1991 - May 1997
Dowd & Dowd November 1988 - November 1991
Chicago Police Department May 1981 - November 1988
Skills
Litigation Management, Professional Liability, Litigation, Claim, Product Liability, Insurance, Insurance Law, Claims Management, Legal Liability, Legal Advice, Torts, Mediation, Class Actions, Liability, Risk Management, Personal Injury, Civil Litigation, Legal Research, Toxic Tort, Personal Injury..., Workers Compensation, Appeals, Trials, Arbitration, Commercial Litigation, Legal Writing, Commercial Insurance, Medical Malpractice, Construction Law, Public Liability, Trial Practice, Employment Law, Subrogation, Environmental Law, Alternative Dispute..., Corporate Law, Bad Faith, Courts, Litigation Support, Depositions, Dispute Resolution, Legal Issues, Licensing, Bankruptcy, Wrongful Death, Intellectual Property, Professional Malpractice, Legal Assistance, Trade Secrets, Westlaw
Education
The John Marshall Law School 1984 — 1988
J.D., Law
Northeastern Illinois University 1978 — 1982
B.A., Business & Economics
FedEx May 2014 - Present
The Stellanovas 2009 - Present
Lamers Bus Lines March 2012 - June 2014
GENCO October 2013 - January 2014
Ameriprise Auto & Home Insurance July 2013 - September 2013
Token Creek Chamber Music Festival 2003 - 2013
Adecco Staffing, USA July 2012 - October 2012
QPS Employment Group February 2012 - May 2012
WPS Health Insurance November 2011 - January 2012
Northeast Wisconsin Technical College January 2009 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Microsoft Word, Outlook, Social Media, File Management, Office Management, Team Building, Event Management, Social Networking, Sales, Public Speaking, Leadership
Education
Northeast Wisconsin Technical College 2009 — 2011
Associate's Degree, Paralegal, 3.5 GPA
UW-Madison 1990 — 1992
Bachelors, English / History double-major, 3.0 GPA
Ashwaubenon High
Ameriprise Auto & Home Insurance December 2013 - Present
American Express 2000 - 2009
American Express 2000 - 2009
Skills
Insurance, Negotiation, Property & Casualty..., Liability, Claim, Underwriting, Strategy, Risk Management, General Insurance, Fixed Annuities, Training, Microsoft Excel, Workers Compensation, Health Insurance, Mediation, Employee Benefits, Policy, Customer Service
Education
Marian College of Fond du Lac 1996 — 2000
Marketing
Marian University 1996 — 2000
Bachlor of Science, Marketing and Communication
TF Forming Systems September 2014 - Present
Ameriprise Auto & Home Insurance November 2012 - August 2014
Farmers Insurance July 2011 - October 2012
G4S Compliance & Investigations January 2010 - June 2011
G4S Compliance & Investigations August 2009 - December 2009
G4S Compliance & Investigations June 2008 - July 2009
Advanced Surveillance Group August 2007 - June 2008
Skills
Investigation, Background Checks, Surveillance, Internal Investigations, Fraud, Private Investigations, Executive Protection, Corporate Security, Physical Security, Criminal Investigations
Education
Carroll University 2000 — 2005
Bachelors of Science, Criminal Justice
EMPLOYERS October 2014 - Present
Liberty Mutual Insurance July 2008 - October 2014
Travelers August 2005 - July 2008
Ameriprise Auto & Home Insurance August 2004 - August 2005
SECURA Insurance September 2003 - August 2004
Unemployment Compensation Clinic August 2002 - May 2003
National Labor Relations Board May 2002 - August 2002
Skills
Insurance, Property & Casualty..., Commercial Insurance, Workers Compensation, Claim, Personal Injury, Subrogation
Education
Marquette University Law School 2001 — 2003
Doctor of Law (J.D.), Employment and Labor Law, 3.322/4.000 Class Rank: Top 30%
Drake University Law School 2000 — 2001
General Law School Courses
St. Norbert College 1996 — 2000
Bachelor of Arts (B.A.), Sociology Major and Math Minor, 3.62/4.00, Cum Laude
Ameriprise Auto & Home Insurance August 2013 - Present
Bemis Company, Inc. April 2013 - July 2013
Bemis Company, Inc. November 2008 - March 2013
Wausau Insurance 2007 - 2008
Wausau Insurance 2002 - 2007
Skills
Microsoft Excel, Risk Management, Risk Assessment, Insurance, Workers Compensation
Education
Central Michigan University
Bachelors, Corporate Finance
University of Wisconsin-Whitewater
MBA, Finance, Management
JPMorgan Chase & Co. May 2013 - Present
Ameriprise Auto & Home Insurance January 2013 - May 2013
American Express April 2011 - January 2013
India / US Based Software Companies January 1999 - December 2010
Xerox - Tata Telecom 1996 - 1999
Skills
Business Analysis, Agile Methodologies, Certified Scrum Master..., SDLC, CRM, Business Strategy, Business Process..., Product Management, Mobile Devices, Start-ups, Certified Scrum Product..., CSPO
Education
Madurai Kamaraj University
B.E., Electronics & Communication Engg.
Ameriprise Auto & Home Insurance June 2015 - Present
Ameriprise Auto & Home Insurance February 2014 - Present
Ameriprise Auto & Home Insurance May 2012 - February 2014
Ameriprise Auto & Home Insurance October 2010 - May 2012
Ameriprise Auto & Home Insurance September 2005 - October 2010
Ameriprise Auto & Home Insurance December 2001 - September 2005
Secura Insurance July 2000 - December 2001
ACUITY, A Mutual Insurance Company January 1998 - July 2000
Skills
Claim, Claims Handling, Claims Management, General Insurance, Subrogation, Personal Injury, Commercial Lines, Liability, Casualty, Insurance, Property Damage, Litigation, Injury, Property, Claim Investigation, Claims Resolution, Liability Analysis, Property Claims, Claims Investigations, Customer Service, Accident, Health Insurance, Legal Liability, Litigation Management, Umbrella Insurance, Underwriting, Workers Compensation, Interviewing Skills, Process Improvement, Interviews, Coaching, Analytical Skills, Auto Claims, Casualty Insurance, Commercial Insurance, Leadership, Team Building, Strategic Planning
Education
Lakeland College 1993 — 1997
BSA, Sociology
The Auto Club Group March 2013 - Present
Ameriprise Auto & Home Insurance November 1999 - March 2013
American Medical Services LLC October 1992 - October 1998
Skills
Insurance, Property & Casualty..., Sales, Claim, Casualty, Umbrella Insurance, Liability, General Insurance, Legal Liability, Workers Compensation, Claims Management, Customer Service, Property Damage, Process Improvement, Customer Satisfaction, Team Building, Subrogation, Liability Analysis, Call Centers, Property, Casualty Insurance
Education
Northeast Wisconsin Technical College 1989 — 1991
Associate's degree, Dentistry
Kaplan University
Insurance Licensing, Property & Casualty, Life, Accident/Health
Ameriprise Auto & Home Insurance February 2015 - Present
NWTC 2009 - Present
Ameriprise Auto & Home Insurance December 2013 - February 2015
Infinity Technology, Inc. December 1999 - December 2013
Skills
Windows Server, Cisco Technologies, Active Directory, Disaster Recovery, VMware, Virtualization, Cisco IOS, Cisco Routers, Cisco Firewall Security, Hyper-V, Windows 7, Microsoft Exchange, Exchange 2010/2007/2003, HP Proliant, HP Procurve, Enterasys, Enterprise Vault, HP Blade, HP Storage, Cisco Wireless, Wireless Networking, Linux System..., Linux, Red Hat Linux, CentOS, Ubuntu, Troubleshooting, Storage, Windows, Networking, Data Center
Education
Northeast Wisconsin Technical College 2002 — 2006
Associate of Science (AS), Network Specialist
Media / Academia September 2009 - December 2009
Ameriprise Auto & Home Insurance May 2007 - August 2008
BYU Off-Campus August 2007 - May 2008
Michigan Microtech June 2004 - August 2005
Education
Brigham Young University
Bachelor's Degree, International Relations; Middle Eastern Studies Language; Spanish
Wisconsin Reinsurance Corporation May 2015 - Present
Sentry Insurance July 2013 - April 2015
Sentry Insurance March 2012 - July 2013
Sentry Insurance May 2007 - March 2012
Ameriprise Auto & Home Insurance June 2006 - May 2007
GMAC Insurance June 2001 - June 2006
Professional Claims Services, Inc May 1998 - June 2001
LIKE Languages International March 1996 - February 1998
Skills
Claim, Litigation Management, Insurance, Liability Analysis, Property Damage, Commercial Lines, Casualty, Claims Management, Property, Liability, Commercial Insurance, Legal Liability, Claim Investigation, Claims Handling, Property Claims, Claims Investigations, Accident, Reinsurance, Automobile Liability, Insurance Law, Surety Bonds, Auto Claims, Insurance Adjusting, Excess, Claims Resolution, Litigation, Casualty Claims, Indemnity, Large Loss, Third Party Liability, Personal Lines Auto, Claims Auditing, General Insurance, Property & Casualty..., Creative Writing, Public Speaking, Editing
Education
California State University-San Bernardino 1992 — 1995
Master of Arts (M.A.), National Security Studies
California State University-San Bernardino 1988 — 1992
Bachelor of Arts (B.A.), Political Science and Government
Dupard Life and Wellness Services February 2015 - Present
Lifetouch Services August 2014 - March 2015
The Regus Group April 2014 - March 2015
Grace and Wellness July 2014 - December 2014
Ameriprise Auto & Home Insurance September 2013 - April 2014
Young Nina Holiday Entertainment December 2012 - May 2013
Legendary Partners of Atlanta August 2010 - December 2012
Skills
Theatre, Entertainment, Creative Writing, Event Planning, Dance, Customer Service, Musical Theatre, Theatrical Production, Social Networking, Teaching, Acting, Management, Event Management, Public Speaking, Problem Solving, Medical Billing, Quality Assurance, Social Media
Education
Carrington College-Las Vegas 2014 — 2015
Billing and Coding
Spelman College 2005 — 2009
Bachelor of Arts (BA), Theatre/Theater
Safeway Insurance Company July 2015 - Present
Ameriprise Auto & Home Insurance August 2014 - July 2015
Homesite Insurance March 2013 - February 2014
Homesite Insurance October 2011 - March 2013
Grange Insurance March 2006 - September 2011
Progressive Insurance December 2000 - March 2006
Foremost Insurance June 1997 - January 1999
Skills
Mentoring, Customer Service, Management, Property Claims, Auto Claims
Education
Ferris State University 1993 — 1997
BS, Insurance/Real Estate
Insurance Institute of America
AIC, Personal Insurance
Ameriprise Auto & Home Insurance October 2014 - Present
ITT Technical Institute May 2010 - June 2014
ITT Technical Institute June 2002 - May 2010
Greatland November 1996 - March 2002
Skills
Adult Education, Higher Education, Student Financial Aid, Admissions, Teaching, Academic Administration, Educational Leadership, Career Counseling, Distance Learning, Staff Development, Retaining Customers, Leadership, Student Development, Enrollment Management, Resume Writing, Training, Public Speaking, Research, Student Affairs, Student Recruiting, Curriculum Development, College Teaching, Leadership Development, Campus, Instructional Design, Tutoring, Critical Thinking, Classroom, Career Development, E-Learning, Faculty Development, College Recruiting, Curriculum Design, Academic Advising, Student Engagement, Community Outreach, Program Development, Conflict Resolution
Education
ITT Technical Institute 2005 — 2007
MBA, Business Administration and Management, General
Northern Michigan University
BA, Accounting
Ameriprise Auto & Home Insurance June 2013 - Present
Dental City November 2007 - December 2010
Education
Northeast Wisconsin Technical College 2012 — 2014
Global Business Management, Global Business Management, 3.85 GPA
Nexius October 2014 - Present
US Bank September 2011 - October 2014
Schneider National June 2011 - September 2011
Ameriprise Auto & Home Insurance April 2010 - July 2010
Prevea Health February 2009 - November 2009
Broadway Automotive August 2008 - December 2008
LaChapelle Credit Services January 2008 - July 2008
Orkin Pest Control January 2007 - September 2007
Skills
Customer Service, Investments, Healthcare, Marketing, Outlook, Administrative..., Microsoft Excel, Microsoft Word, Payroll, Analysis, Accounts Payable, Management, PowerPoint, Microsoft Office, Public Relations, Data Entry, Leadership, Recruiting, Invoicing, Public Speaking, Team Building, Strategic Planning, Training, Research
Education
Concordia University-Wisconsin 2010 — 2015
Master of Business Administration (M.B.A.), Business Administration
Concordia University of WI 2008 — 2010
Bachelor of Science, Healthcare
Northeast WI Technical College 2007 — 2009
Associate degree, Business Management
De Pere High School - De 2002 — 2006
High School Diploma, General
ACME Bead Co October 2004 - Present
Schneider National January 2013 - August 2014
Ameriprise Auto & Home January 2008 - January 2010
Ameriprise Auto & Home Insurance 2006 - 2010
Ameriprise Auto & Home January 2004 - January 2006
I, Ameriprise Auto & Home January 2003 - January 2004
Skills
Claim, Liability, Litigation, Property & Casualty..., Insurance, Customer Service, General Insurance, Medical Terminology, Training, Claims Management, Subrogation, Personal Injury, Casualty, Litigation Management, Performance Management, Process Improvement, Medical Billing, Strategic Planning, Mediation, Management, Leadership, Claims Handling, Workers Compensation, Investigation, Claim Investigation, Umbrella Insurance, Fraud, Professional Liability, Risk Management, Commercial Insurance
Education
Northeast Wisconsin Technical College 1998 — 2000
Associates Degree, Ag-Business/Science Technology
ComedyCity - De Pere May 2014 - Present
Ameriprise Auto & Home Insurance February 2015 - Present
Copps January 2003 - February 2015
Shopko August 2014 - November 2014
Shopko April 2014 - June 2014
Shopko October 2013 - January 2014
Associated Bank June 2013 - September 2013
WBAY August 2011 - December 2011
UWGB September 2009 - April 2011
Education
University of Wisconsin-Green Bay 2008 — 2011
Bachelor's degree, Communications
Northeast Wisconsin Technical College 2005 — 2007
Associate's degree, Criminal Justice - Law Enforcement
Prince of Peace Catholic Community & Aurora BayCare Hospital September 2014 - Present
Ameriprise Auto & Home Insurance August 2004 - September 2014
St. Norbert College June 1995 - October 2003
Grzeca & Stanton, S.C. December 1986 - June 1995
Skills
Computer Proficient, Feature Writing, Interior Design, Leadership, Feature Articles, Property & Casualty..., Interviews, Microsoft Excel, Management, Customer Service, Human Resources
Education
Marion College 2002 — 2006
Business Admin - HR emphasis, 4.0
Northeast Wisconsin Technical College 1988 — 1988
Accounting
Ameriprise Auto & Home Insurance January 2015 - Present
The Segal Company January 2013 - December 2014
Hunt Vanner Insurance Agency Inc. 2007 - January 2013
EBS-RMSCO Inc. June 2011 - August 2011
Skills
Employee Benefits
Education
Canisius College 2008 — 2011
Bachelor of Arts, Mathematics
Ameriprise Auto & Home Insurance July 2014 - Present
QBE August 2012 - Present
Balboa Insurance Group/Bank of America/QBE October 2009 - August 2012
Balboa Insurance Group/Bank of America March 2007 - October 2009
Balboa Insurance Group January 2006 - March 2007
Balboa Insurance Group/Countrywide April 2005 - January 2006
Skills
Insurance, Software Documentation, Management
Education
Cal State University Channel Islands 2002 — 2004
Bachelor's degree, Business Administration and Management, General
Moorpark College 2000 — 2002
Associate of Arts (A.A.)
Ameriprise Auto & Home Insurance January 2014 - Present
Regional Elite June 2000 - December 2012
Papa Johns January 1996 - October 1999
Apple Creek Inn October 1990 - October 1997
Skills
Customer Service..., Certified Trainer, Culinary Skills, Problem Solving, Multitasking Skills, Positive Personality
Education
Northeast Wisconsin Technical College 1997 — 2000
Associate's degree, Graphic Communications
West De Pere High School 1990 — 1994
Ameriprise Auto & Home Insurance 1996 - 2011
Education
Iowa State University
The Foth Companies July 2013 - Present
FWD Seagrave Fire Apparatus, LLC November 2012 - June 2013
Ameriprise Auto & Home Insurance February 2008 - November 2012
Ameriprise Auto & Home Insurance January 2004 - January 2008
Shopko Stores, Inc January 1997 - February 2004
Green Bay Packaging January 1994 - January 1997
Shopko Stores, Inc January 1990 - January 1994
Skills
Active Directory, Disaster Recovery, Troubleshooting, Software Documentation, Requirements Gathering, Call Center, Process Improvement, Unix, Windows, Resource Management, Project Coordination, Risk Management, Microsoft SQL Server, IT Strategy, Help Desk Support, Computer Hardware, Telecommunications, Service Desk, Information Technology, Database Administration, VPN, Software Project..., Servers, System Deployment, Business Analysis, Network Administration, Customer Service, MS Project, Requirements Analysis, Citrix, Call Centers, Management, Hardware, ITIL, Change Management, Microsoft Excel, Integration, Data Analysis, Virtualization, Software Installation, Lotus Notes, Cisco Technologies, Windows 7, HTML, Laptops, Project Management, Technical Support, Databases, Testing, SDLC
Education
Northeast Wisconsin Technical College
Ameriprise Auto & Home Insurance June 2015 - Present
Ameriprise Auto & Home Insurance October 2006 - June 2015
Nautilus Insurance Group (a W. R. Berkley Company) July 2004 - October 2006
Chubb Insurance September 2000 - July 2004
Skills
Property & Casualty..., General Insurance, Insurance, Liability, Leadership, Process Improvement, Team Building, Management, Training, Customer Service, Casualty Insurance, Underwriting, Commercial Insurance
Education
Northern Arizona University 1997 — 1999
Masters in Educational Leadership
Northern Arizona University 1996 — 1997
Bachelors in Elementary Education, Mathematics
Neckerman Insurance Services September 2015 - Present
Madison National Life Insurance Company November 2014 - September 2015
Wisconsin Virtual Academy August 2013 - November 2014
Deer Creek Public Schools August 2012 - May 2013
Edmond Public Schools August 2011 - May 2012
Thrivent Financial January 2006 - May 2008
Ameriprise Auto & Home Insurance August 1999 - January 2006
Heritage Mutual Insurance Company June 1998 - August 1999
Skills
Microsoft Office, Insurance, Call Centers, Claim, Liability, Property Damage, General Insurance, Training
Education
Western Governors University 2008 — 2010
Certification, Elementary Education and Teaching
Marquette University 1994 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
Lincoln High School
Ameriprise Auto & Home Insurance March 2010 - Present
T September 2002 - September 2005
Skills
Insurance - 30 years in..., Claim, Claims Management, Insurance, General Insurance, Customer Service, Property
Education
Ferris State University 1980 — 1984
Bachelor of Science (BS), Child Development and Social Work
Unified School District of De Pere February 2015 - Present
Brillion Middle School July 2014 - February 2015
Brown County Health and Human Services May 2013 - July 2014
Ameriprise Auto & Home Insurance January 2011 - May 2013
Ameriprise Auto & Home Insurance November 2006 - January 2011
Make-A-Wish Foundation of Wisconsin March 2006 - November 2006
Bergstrom Automotive May 2004 - December 2005
Bergstrom Automotive May 2000 - May 2004
Skills
Insurance, Team Leadership, Public Speaking, Customer Service, Project Coordination, Mentoring, Nonprofits, Team Building, Employee Training, Procedure Development, Administrative..., General Office..., Administrative..., Administrative Functions, Executive Level..., Banking, Internet Strategy, Website Development, Volunteer Management, Volunteer Training, Volunteer Recruiting, Travel Planning, Expense Management, Supply Management, Supply Ordering, Event Planning, Travel Arrangements, Claims Handling, Property Damage, Subrogation, Property & Casualty..., Claim Investigation, Leadership, Management, Microsoft Excel, Microsoft Office, Training, Customer Satisfaction, Process Improvement, Strategic Planning, Administrative...
Education
Concordia University-Wisconsin 2004 — 2013
Bachelor of Arts (B.A.), Business Management and Communications
University of Wisconsin - Oshkosh 1998 — 2000
Ameriprise Auto & Home Insurance March 2015 - Present
Ameriprise Auto & Home Insurance June 2012 - Present
Auto Owners Insurance Company December 2001 - June 2012
Skills
Claims Adjusting, Underwriting, Property Claims, Commercial Insurance, Claim, Adjustments, Property & Casualty..., Claims Management, Insurance, Liability, Property Damage, Subrogation, Workers Compensation, General Insurance, Casualty Insurance, Legal Liability, Claim Investigation, Claims Handling, Customer Service, Professional Liability, Liability Analysis, Umbrella Insurance, Negotiation
Education
Bay de Noc Community College
Ameriprise Auto & Home Insurance June 2011 - Present
Education
Northeast Wisconsin Technical College
Marketing
Ameriprise Auto & Home Insurance May 2015 - Present
GEICO December 2009 - Present
UPS February 2009 - June 2009
El Camino Auto Sales January 2004 - February 2009
Skills
Customer Service, CCC Pathways, Atlas, Outlook, Microsoft Word, Microsoft Excel, Database Admin, Estimating, Insurance, Multi Tasking
Education
California State Polytechnic University-Pomona 2007 — 2009
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Chaffey College 2004 — 2007
Associate's degree, General Studies
Bolt Security Guard Services November 2013 - Present
Ameriprise Auto & Home Insurance May 2013 - October 2013
Bolt Security Guard Services April 2010 - May 2013
Skills
Computer Hardware, Security, Computer Software..., Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Public Administration, Team Leadership, People Skills, Computer Repair, Computer Proficiency
Education
Arizona State University 2011 — 2013
Bachelor's degree, Political Science and Government
Rio Salado College 2009 — 2011
Associate's degree, Public Administration