CSAA Insurance Group
Industry: Insurance company
DescriptionFounded: 1907 Subsidiaries: Western United Insurance Company, Parent organization: California State Auto Group
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CSAA Insurance Group Employees
League to Save Lake Tahoe 2015 - Present
CSAA Insurance Group, a AAA Insurer October 2011 - Present
CSAA Insurance Group January 2014 - October 2014
GeoVera Holdings, Inc. October 2006 - October 2011
Critical Path 2001 - 2006
Sega.com (formerly SegaSoft) 1996 - 1999
Netopia, Inc. September 1989 - October 1996
Brobeck, Phleger & Harrison June 1986 - September 1989
Skills
Licensing, Mergers, Privacy Law, Litigation Management, Corporate Governance, Employment Law, Software Licensing, Corporate Law, Intellectual Property, Securities Regulation, Litigation, Insurance, Commercial Litigation, Mediation, Joint Ventures, Contract Negotiation, Trade Secrets, Start-ups, Insurance Law, Legal Compliance, Mergers & Acquisitions, Arbitration, Venture Capital, Executive Management
Education
University of California, Berkeley
American University, Washington College of Law
CSAA Insurance Group February 2010 - Present
Ensynch - contracted to Apollo Group Inc. June 2009 - November 2009
DHL Worldwide Express August 1994 - June 2009
Skills
Windows, EDI, MS Office Suite, SharePoint, Adobe Software, XML, UML Tools, Firewall Management, ITIL, CMMI, B2B Integration, B2B eCommerce, Antivirus, TCP/IP, SFTP, Software Development, Organizational..., IT Strategy, Customer Relations, Risk Management, Systems Analysis, Business Intelligence, Budget Management, Change Management, Event Management, Financial Planning, Governance, HTML, Hardware Support, HRIS, HP Openview, J2EE, JDBC, Knowledge Management, Kaizen Facilitation, Linux, Team Leadership, Mentoring, Program Management, Process Improvement, Network Security, Strategic Planning, Negotiation, Operations Management, Quality Management, Employee Relations, Real Estate, Problem Solving, Social Media, Troubleshooting
Education
Arizona State University 1992 — 2000
BA
Phoenix College 1990 — 1992
AA
CSAA Insurance Group August 2014 - Present
Skills
Business Intelligence, Business Analysis, SDLC, Requirements Gathering, Data Warehousing, Requirements Analysis, Visio, Cognos, SharePoint, ETL, Data Analysis, Analysis, Business Process, ERP, Data Modeling, Business Objects, Process Improvement, Business Process..., Microsoft SQL Server, SQL, Integration, Project Management, Analytics, Access, Software Project..., Software Development, Enterprise Software, Leadership, Management, IT Service Delivery, Oracle Database, Informatica
Education
Keller Graduate School of Management
MBA, MBA
Brown College
Software Development Certificate
Lawrence University
Bachelor of Arts (BA), History
CSAA Insurance Group March 2013 - Present
CSAA Insurance Group January 2011 - March 2013
CSAA Insurance Group February 2010 - January 2011
Stride Rite February 2004 - September 2010
Equity Music Group August 2007 - May 2008
Tom-Leis Music January 2007 - May 2007
Skills
Multi Tasking, Microsoft Office, Data Entry, Data Management, Music Industry, Training, Troubleshooting, Sales, Insurance, Call Centers, Outlook, Time Management, Leadership, Customer Service, Property, Customer Experience, General Insurance, Data Analysis, Telephone Skills, Homeowners, Microsoft Word, Underwriting, Team Leadership, Teamwork, Process Improvement, Spreadsheets, Team Building, 10 Key, Customer Satisfaction, Social Media, Microsoft Excel, Analysis, Research, PowerPoint, Social Networking
Education
Belmont University 2005 — 2008
Bachelor of Business Administration (BBA), Music Business
University of Central Oklahoma 2002 — 2005
none, Undergraduate Studies, 3.4
Intel Security January 2015 - Present
DynTek January 2015 - September 2015
CSAA Insurance Group September 2013 - December 2014
CSAA Insurance Group November 2012 - December 2014
Computers Simplified, LLC January 2010 - June 2014
Arizona State University July 2011 - November 2012
University of Arizona November 2009 - December 2009
Microsoft June 2008 - August 2008
Scottsdale Unified School District 2006 - 2008
Microsoft June 2007 - August 2007
Skills
Small Business Server, Windows 7, Windows Server, Mac OS X, System Administration, Infrastructure Planning, SharePoint, Customer Service, Community, Educational Technology, Technical Writing, Software Documentation, Microsoft Technologies, Active Directory, Apple, Apple Hardware Repair, Microsoft Most Valuable..., Apple Certified..., OS X, Servers, Databases, Mac OS, McAfee ePO, Windows, McAfee Network DLP, IT Security Operations, Firewalls, Hardware, Computer Security, System Deployment, Enterprise Software, Information Technology, IT Operations, Information Security, Windows XP, Network Administration, Technical Support, Network Security, Security
Education
Arizona State University 2010 — 2013
Bachelor's of General Studies
Rio Salado Community College 2010 — 2010
General Education
University of Arizona 2009 — 2010
Arcadia High School 2005 — 2009
High School Diploma
Farmers Insurance September 2014 - Present
Sutter center for psychiatry 2012 - 2012
CSAA Insurance Group August 2011 - November 2011
Union Bank July 2007 - September 2009
Skills
Insurance, Customer Service, Healthcare, Long-term Care, Microsoft Office, Microsoft Excel, Therapeutic Recreation, Farsi, English, Sales, Microsoft Word, Leadership, Team Building, Underwriting, PowerPoint, Training, Teamwork, Commercial Insurance, Management, Property
Education
California State University-East Bay 2010 — 2012
Bachelor of Arts (B.A.), Therapeutic Recreation/Recreational Therapy
NCNU club 1994 - Present
CSAA Insurance Group 1996 - 2006
Skills
Microsoft Office, Auditing, Video Production, Video Editing, Teaching, Training, Management, Public Speaking, Event Planning, Team Building, PowerPoint, Outlook, Process Improvement, Editing, Analysis, Customer Service, Social Networking, Data Entry, Leadership, Sales, Insurance, Program Management, Business Analysis, Research, Coaching, Customer Satisfactionr, Access, Vendor Management
Education
California State University-Sacramento
Bachelor's Degree, Political Science and Government, Accounting, Business, Education
City of Henderson May 2015 - Present
Realty ONE Group June 2015 - Present
CSAA Insurance Group September 2013 - February 2015
Link Technologies August 2012 - September 2013
Federal Emergency Management Agency/ Parsons Brinkerhoff August 2008 - August 2012
Skills
Project Management, Process Scheduler, Customer Service, Leadership, Report Writing, Front Office, General Office Skills, Training, Quality Assurance, Government, Crisis Management, Emergency Management, Risk Assessment, Software Cost Estimation, Inspection, Computer Proficiency, Disaster Recovery, Disaster Response, Natural Disasters, Recruiting, Real Estate, Commercial Real Estate, Mentoring, Problem Solving, Contractors, Independent Contractors, Building Inspections, Office Administration, Social Media, Public Safety, Volunteering, Technical Recruiting, Staffing Services, Internet Recruiting, Team Building, Interviews, Security, System Administration, Temporary Placement, Human Resources, Applicant Tracking..., Sourcing, Hiring, Onboarding, Employee Relations, Vendor Management, Payroll, Networking, Contract Recruitment, Sales
Education
Ashford University 2008 — 2011
Bachelor of Arts, Homeland Security and Emergency Management
Ludington High School 1992 — 1993
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Sacramento County Office of Education August 2014 - Present
El Dorado Hills TAZ Swim Team August 2010 - August 2013
Johnson & Johnson 1995 - 2000
CSAA Insurance Group 1981 - 1993
Skills
Microsoft Office, Teaching, Public Speaking, Event Planning, Customer Service, Microsoft Excel, Volunteer Management, Training, Team Building, Team Leadership, Management, PowerPoint
Education
California State University-Sacramento 1993 — 1994
Bachelor's Degree, Liberal Studies, Kinesiology
AAA Northern California, Nevada & Utah August 2011 - Present
CSAA Insurance Group July 2003 - July 2011
VTA 2001 - 2003
AT&T 1999 - 2001
Lawson Products 1995 - 1998
Skills
Employee Benefits, Deferred Compensation, Life Insurance, Health Insurance, Insurance, Executive Compensation..., Sales Compensation..., Sales Compensation..., Incentive Programs, Varicent, SQL, CCP, Workday, 401k, Retirement, Salesforce.com, Job Description Creation, Quota Setting, Forecasting, Contests, Variable Pay Design, Base Pay Administration, Team Leadership, Data Analysis, ARIMA, Fiduciary, Predictive Modeling, Data Modeling, CPCU, Strategic Planning, Performance Reporting, Negotiation, P&C Insurance, Management, Process Improvement, Strategy, Analysis, Performance Management, Team Building, Leadership
Education
California Polytechnic State University-San Luis Obispo 1999 — 2001
Master of Business Administration (MBA), Business Administration and Management, General
University of California, Riverside 1996 — 1999
Bachelor of Science (BS), Economics
MAPFRE 2004 - Present
CellNet Data Systems 1998 - 2000
CSAA Insurance Group 1981 - 1990
Skills
Requirements..., Business Process..., Data Mapping, Data Analysis, Quality Assurance, Vendor Management, SQL Query Development, Clear/Concise..., Business Analysis, Business Process, General Insurance, Insurance, Requirements Gathering, Property & Casualty...
Education
California State University-East Bay
Chabot College
Associate of Arts (two)
Orion Health January 2015 - Present
CSAA Insurance Group August 2012 - January 2015
Early Warning Services March 2012 - August 2012
Sage Software November 1998 - March 2012
JDA Software January 1998 - November 1998
NCS Pearson March 1993 - January 1998
Skills
Scrum, Software Quality..., Agile Methodologies, Agile Project Management, Agile & Waterfall..., SDLC, Software Project..., Rational Team Concert, SaaS, Integration, Quality Assurance, Enterprise Software, Certified Scrum Master..., Cloud Computing, Program Management, Project Management, Product Management, Quality Center, Visio, Project Portfolio..., Software Engineering, JIRA, Confluence, Healthcare Information..., Information Technology, Big Data, Big Data Analytics
Education
Arizona State University 1984 — 1988
Bachelor of Arts, Organizational Communication
Burning Man May 2015 - Present
Munley Advisers January 2015 - Present
Kaiser Permanente August 2014 - December 2014
Performance Design Lab February 2013 - August 2014
AAA Northern California, Nevada & Utah December 2010 - December 2012
CSAA Insurance Group August 2005 - December 2010
Performance Design Lab January 2002 - August 2005
AG Consulting an ADP Company 1997 - 2001
Wells Fargo 1989 - 1997
Skills
Strategy, Organizational Design, Change Management, Executive Coaching, Organizational..., Process Improvement, Management Consulting, Management, Organizational..., Talent Management, Human Resources, Performance Management, Leadership, Succession Planning, Employee Benefits, Training, Program Management, Employee Engagement, Leadership Development, Team Building, Coaching, HRIS, Deferred Compensation, Recruiting, Consulting, Mergers & Acquisitions, Start-ups, SaaS
Education
Ferris State University 1986 — 1989
BS, Accounting
Boise State University
Advanced study: Performance and Instructional Technology
CSAA Insurance Group October 2013 - Present
Fireman's Fund Insurance Company March 2005 - October 2013
Cagan Communications 2002 - 2005
Covanta Energy 1998 - 2002
Congresswoman Lynn Woolsey 1993 - 1997
Skills
Crisis Communications, Media Relations, Public Relations, Public Affairs, Marketing, Philanthropy, Projects, Community Development, Public Speaking, Non-profits, Team Building, Leadership, Cross-functional Team..., Start-ups, Strategic Communications, Corporate Communications, Internal Communications, Policy, Strategic Planning, Marketing Communications, Corporate Social..., Public Policy, Social Media, Crisis Management, Strategy, Event Planning, Politics, Thought Leadership, Strategic Partnerships, Stakeholder Engagement, Political Campaigns, Reputation Management, New Business Development, Nonprofits, Integrated Marketing, Budgets, Management, Government, Program Management, Message Development, Project Management, Brand Development, Employee Engagement, Speech Writing, Communication Training, Strategic Thinking, Leadership Development, Organizational..., Fundraising
Education
Boston College - Wallace E. Carroll Graduate School of Management
University of California, Riverside
B.A.
Santa Cruz Chamber of Commerce June 2012 - Present
J. Woods Beverage Group 2014 - Present
Pebble Beach Company April 2012 - April 2015
CSAA Insurance Group May 2014 - November 2014
Cinnabar Winery January 2014 - April 2014
State Farm Insurance April 2013 - December 2013
Vino Prima January 2011 - May 2013
Martin Ranch Winery January 2011 - May 2013
Santa Cruz Community Credit Union November 2012 - April 2013
PROFILE of Santa Cruz July 2012 - November 2012
Skills
Customer Service, Customer Relations, Negotiation, New Business Development, Fundraising, Public Speaking, Sales Management, Team Building, Retail, Non-profits, Coaching, Wine Tasting, Wine Education, Wine Knowledge, Wineries, Wine Pairing, Wine Sales, Wine Marketing, Event Planning, Training & Development, Finance, Business Planning, Restaurant Management, Sales Presentations, Wine, Leadership, Winemaking, Insurance, Management, Budgets, Nonprofits, Employee Training, Event Management, Marketing, Sales, Small Business, Marketing Strategy, Credit, Public Relations, Training, Strategic Planning, Loans, Food, Mortgage Lending, Leadership Development, Social Networking, Strategy, Entrepreneurship, Business Development, Life Insurance
Education
Cabrillo College 2003 — 2007
AA, Human Services, Psychology
Sutter Health June 2006 - Present
Sutter Health June 2006 - Present
Sutter Health June 2006 - Present
CSAA Insurance Group November 2003 - June 2006
Peninou French Laundry April 2001 - May 2003
Webvan.com November 1999 - April 2001
Skills
Nursing, Human Resources, Medical Records, Training, PowerPoint, Customer Service, Medical Terminology, Analysis, Payroll, EHR, Process Scheduler
Education
California State University-East Bay
Bachelor's Degree, Human/Medical Genetics
Chabot College
Associate's Degree, Liberal Arts with Social and Behavioral Sciences Area of Emphasis
Chabot College
Associate's Degree, Behavioral Sciences
CSAA Insurance Group March 2012 - Present
AAA NCNU Insurance Exchange January 2011 - October 2012
AAA NCNU Insurance Exchange March 2010 - January 2011
AAA MSC March 2009 - March 2010
AAA NCNU August 2005 - March 2009
Progressive Insurance October 2001 - August 2005
Skills
Underwriting, Insurance, Property & Casualty..., Risk Management, Process Improvement, Casualty, General Insurance, Liability, Access, Business Analysis, CPCU, Project Management, Training, Visio, Product Development, Leadership
Education
California State University-Hayward 2012 — 2013
Bachelor of Science (B.S.), Business Administration - Marketing & Corporate Management, 3.974
CSAA Insurance Group March 2011 - Present
AAA Northern California, Nevada & Utah January 2009 - March 2011
AAA of Northern California, Nevada & Utah July 2007 - January 2009
AAA of Northern California, Nevada & Utah May 2006 - July 2007
Kimberly-Clark October 1999 - May 2006
Productivity Point International March 1998 - October 1999
Army National Guard July 1990 - July 1998
Skills
Performance Consulting, Instructor-led Training, Blended Learning, Instructional Design, Leadership Development, E-Learning, Leadership, Staff Development, Needs Analysis, Training, Workshop Facilitation, ADDIE, Learning Management, Organizational..., Organizational Design, Coaching, Employee Training, Captivate, Adult Education, Strategy, Employee Engagement, Soft Skills, Training Delivery, Cross-functional Team..., Organizational Learning, Performance Management, Performance Improvement, Organizational..., Learning Management..., Talent Management, Onboarding, Succession Planning, Executive Coaching, MBTI, Career Development, Culture Change, Change Management, Hands-on Training, Project Management, Experiential Learning, Employee Relations, Human Resources, Personal Development, Personnel Management, HRIS, Technical Training, HR Consulting, Program Management, Management, Team Building
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Wisconsin-Stout 1997 — 2000
M.S., Training and Development
University of Wisconsin-Stout 1992 — 1997
B.S., Business
Apollo Education Group January 2015 - Present
Tetragon September 2009 - Present
CSAA Insurance Group February 2012 - December 2014
Lumension May 2010 - January 2012
AAA Northern California, Nevada, & Utah June 2006 - May 2010
CSAA Insurance Group June 2006 - May 2010
Avanade June 2005 - August 2006
Microsoft September 1999 - August 2005
HCL AMERICA 1996 - 1999
Skills
Enterprise Architecture, SDLC, Integration, IT Strategy, SOA, Enterprise Software, Cloud Computing, Software Development, CRM, E-commerce, Strategy, Solution Architecture, Microsoft SQL Server, Software Project..., Business Analysis, Data Center, Business Intelligence, ERP, Architectures, C#, Databases, SharePoint, WCF, Governance, Architecture, .NET, ASP.NET, SaaS, Data Warehousing, Project Delivery, TOGAF, Salesforce.com, Oracle, C++, Document Management, Solution Selling, Microsoft CRM, Zachman, WebSphere Process Server, Federated Identity..., BizTalk, Canonical Models, Application Portfolio..., NetSuite, PeopleSoft, SAP R/3, IT Transformation, Android Development, Windows Azure, DevOps
Education
University of Findlay 2000 — 2001
Master of Business Administration (M.B.A.)
Pondicherry University 1992 — 1994
Master's Degree
Bharathiar University 1989 — 1991
Bachelor's Degree
TOGAF 8 2009 — 2010
TOGAF
TOGAF 9 Trained 2009 — 2010
TOGAF 9
NetSuite 2011 — 2011
SuiteTalk
ECM-P 2008 — 2009
ECM-P
NetSuite 2011 — 2011
Certification
MCSD.Net 2007 — 2008
MCSD.Net
MCTS 2009 — 2009
MCTS
Bridgepoint Education March 2011 - Present
Ashford University April 2008 - October 2010
Ashford University April 2007 - April 2008
Ashford University September 2004 - April 2007
CSAA Insurance Group December 2002 - August 2004
Skills
Personnel Recruiting, Student Recruiting, Higher Education, Staff Development, CampusVue, Organizational..., Team Building, Leadership, Customer Retention, Employee Training, Admissions, Personal Development, Adult Education, Enrollment Management, Personnel Selection, Retaining Customers, Management, Leadership Development, Distance Learning, Academic Advising, Career Counseling, Time Management, Training, Recruiting, Organizational..., Career Development, Resume Writing, CRM, College Recruiting, Student Counseling, Conflict Resolution, Educational Leadership, Instructor-led Training, Coaching, Interviews, Academic Administration, Curriculum Design, Program Management
Education
California State University-Chico 1998 — 2000
Bachelor of Science, Recreation Administration
Butte College 1996 — 1998
Associate of Arts, General Studies
CSAA Insurance Group November 2010 - Present
AAA Northern California, Nevada and Utah May 2010 - October 2010
AAA Northern California, Nevada and Utah February 2008 - April 2010
California State Automobile Association (AAA) August 2006 - February 2008
California State Automobile Association (AAA) February 2006 - July 2006
Hewitt Associates May 2003 - December 2005
Hewitt Associates January 2000 - April 2003
Hewitt Associates January 1999 - December 1999
Hewitt Associates July 1998 - December 1998
Skills
Quality Management, Software Quality..., Testing, SDLC, Process Improvement, Business Analysis, Requirements Analysis, Project Management, Vendor Management, Mentoring, SharePoint, Quality Assurance, Analysis, Integration, Leadership, Management, Project Planning, Team Management, Training, Enterprise Software, Business Process...
Education
Capella University 2013 — 2016
Doctor of Business Administration, Leadership (In Process)
University of Redlands 2003 — 2005
MBA, Business Administration
University of LaVerne 1994 — 1998
BS, Accounting
CSAA Insurance Group September 2014 - Present
Various organizations 2012 - 2014
Orchard Supply Hardware 2011 - 2012
24 Hour Fitness 2008 - 2011
Starwood Hotels & Resorts 2000 - 2008
Aon Consulting 1998 - 2000
Skills
Talent Management, Succession Planning, Performance Management, Employee Engagement, Organizational..., Talent Acquisition, Human Resources, Organizational..., Team Building, Change Management, Employee Training, Competency Management, Leadership Development, Organizational Design, Applicant Tracking..., HRIS, Job Analysis, Executive Coaching, Leadership, Program Management, Workforce Planning
Education
The University of Connecticut
Ph.D., Industrial/Organizational Psychology
The University of Connecticut
M.A., Industrial/Organizational Psychology
California State University-Northridge
B.A., Psychology
CSAA Insurance Group September 2013 - Present
Arizona Public Service (APS) March 1998 - September 2013
US Army January 1989 - June 1996
Skills
Identity Management, C#, Visual C#, T-SQL, Information Security, IIS, Integration, FIM, SailPoint, Active Directory, Entity Framework, Enterprise Architecture, Security, Visio, Powershell, SDLC, Microsoft Technologies, Microsoft SQL Server, System Deployment, Windows Server, SSRS, WCF, Information Security..., TFS, Servers, IT Operations, Process Improvement, SharePoint, Business Analysis, IT Management
Education
Campbell University 1994 — 2003
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
The Doctors Company May 2014 - Present
CSAA Insurance Group April 2011 - April 2014
Milliman, Inc. 2006 - 2011
Fireman's Fund Insurance Company 2005 - 2006
Safeco Insurance 2003 - 2004
Skills
Actuarial Science, Data Analysis, Property & Casualty..., General Insurance, Insurance, Casualty, Access, VBA, Analytics, Microsoft Excel, Analysis, Homeowners, Personal Auto, Commercial Auto, General Liability, Casualty Insurance
Education
California Institute of Technology
Bachelor of Science (BS), Geochemistry
Pegasystems July 2015 - Present
CSAA Insurance Group March 2012 - July 2015
Consultant to Advisor Group, a Division of AIG March 2011 - February 2012
Consultant to GSI Commerce September 2010 - March 2011
ADP November 2008 - September 2010
J. Frank Consulting / Chordiant Software June 2005 - October 2008
Automatic Data Processing October 2003 - June 2005
Automatic Data Processing June 2000 - October 2003
Computer Systems Repair, Inc April 1996 - June 2000
Skills
SDLC, Business Analysis, Vendor Management, Agile Methodologies, Program Management, Project Management, Process Improvement, Salesforce.com, Requirements Analysis, Software Project..., PMP, Business Process..., CRM, Agile Project Management, Strategic Planning, Team Leadership, Project Portfolio..., Business Process, Integration, Enterprise Software, Management, PMO, Analysis, Quality Assurance, Project Planning
Education
Arizona State University, W. P. Carey School of Business
Master of Science (M.S.), Information Management
Arizona State University
Bachelor of Interdisciplinary Studies, Organizational Behavior Studies
Centenary College
AA, Business Administration
The George Washington University
PMP Certification, Project Management
CSAA Insurance Group March 2003 - Present
CSAA Insurance Group August 2000 - March 2003
CSAA Insurance Group August 1999 - August 2000
CSAA Insurance Group September 1998 - August 1999
CSAA Insurance Group June 1995 - September 1998
CSAA Insurance Group March 1991 - June 1995
CSAA Insurance Group March 1990 - March 1991
Skills
Advanced Litigation..., Supervisory Management, Complex/Severe..., Complex/Severe..., Mandatory Settlement..., Mediation Experience, Court Appearance..., Limits Problems, Excellent Negotiation..., Complex Field..., Small Claims Court..., Claim Negotiations, Vehicle Inspections, Home Inspectionns, Accident Scene..., Comprehensive Review of..., Wage Loss Documentation, Minors Court Approvals, Works with Limited..., Highly motivated..., Face to Face Customer..., Phone Customer Service..., Claim, Casualty, Mediation, Insurance, Personal Injury, Trials, Courts, Training, Leadership, Settlement, Liability, Claims Management, Subrogation, Property & Casualty..., Professional Liability, Analysis, Litigation, Reinsurance, Pre-purchase Inspections, General Insurance, Insurance Law, Underwriting, Commercial Insurance, Property Damage, CPCU, Fraud, Private Investigations, Workers Compensation
Education
California State University-Sacramento 1985 — 1989
Bachelor of Arts Degree, Economics
San Marin high school
CSAA Insurance Group June 2012 - Present
AAA August 2009 - June 2012
USAA FEDERAL SAVINGS BANK 2006 - 2008
Skills
SharePoint, Microsoft Excel, Photoshop, Dreamweaver, Property & Casualty..., Insurance, General Insurance, Umbrella Insurance, Health Insurance, Underwriting, Outlook, Process Improvement, Call Centers, Business Analysis, Project Management, Sales, Vendor Management, Team Building, Software Documentation
Education
Arizona State University 2007 — 2010
BIS Organizational Studies
Glendale Community College 2003 — 2007
Associate of Arts (A.A.)
CSAA Insurance Group 2006 - Present
USAA January 1986 - March 2000
Skills
SDLC, Vendor Management, ITIL, Project Management, Visio, Team Leadership, Management, Requirements Analysis, Integration, IT Management, PMO, Data Center, Cost Management, SharePoint, IT Service Management, Budgets, IT Strategy, Disaster Recovery, Software Project..., Business Intelligence, Program Management, Women Leaders, Business Analysis, PMP, Process Improvement, Information Technology, Troubleshooting, Enterprise Architecture, Project Portfolio..., Requirements Gathering, Business Process..., Cross-functional Team..., IT Operations
Education
Grand Canyon University 2014 — 2017
Doctor of Education (Ed.D.), Organizational Leadership
Arizona State University, W. P. Carey School of Business 2011 — 2012
Master of Science in Information Management (MSIM), Information Management
University of Phoenix 2004 — 2008
BSB IS and MGMT
CSAA Insurance Group 2014 - Present
Signature Consultants 2013 - 2014
Wood End Corporation 2009 - 2013
PNC Global Investment Servicing 2007 - 2008
PNC Global Investment Servicing 1999 - 2007
First Data Corporation 1996 - 1999
Skills
Business Analysis, SDLC, Program Management, Cross-functional Team..., CRM, Leadership, Project Management, Integration, Coaching, Management Consulting, Entrepreneurship, Financial Services, Mergers & Acquisitions, Information Technology, Mutual Funds, Project Planning, Franchising, SaaS, Mainframe, Transfer Agency, Disaster Recovery, Process Improvement, Project Portfolio..., Business Transformation, Client Server..., Client Service Oriented, Executive Coaching, Global Delivery, IT Strategy, IT Transformation, Multi-site Team..., Project Coordination, Project Governance, Software Consulting, Software Project..., Technical Leadership, Web Development, Recruiting, Technology, Project Analysis, Stakeholder Management, Client Education, PMP, SharePoint, Matrix Management, Offshore Software..., Human Resource Planning, PMBOK, BPO, ITIL Certified
Education
Arizona State University, W. P. Carey School of Business
Master's Degree
University of Notre Dame
Bachelor of Business Administration (BBA)
Clark University
Computer Skills Institute
Certification
CSAA Insurance Group May 2009 - Present
Farmers Insurance & Financial Services January 2004 - March 2009
State Farm Insurance July 1999 - December 2003
Skills
Insurance, Property & Casualty..., Life & Health Insurance..., Product Launch, Product Training, Cross Selling, Business Coaching, Instructor-led Training, Problem Solving, New Business Development, Sales Management, Loss Prevention, Marketing Communications, Underwriting, Leadership, Customer Satisfaction, Direct Sales, Claim, Casualty, General Insurance, Homeowners, Commercial Insurance, Commercial Lines, Sales Operations, Whole Life, Term Life Insurance, Liability, Legal Liability, Life Insurance, Health Insurance, Fixed Annuities, Professional Liability, Workers Compensation, Universal Life, Disability Insurance, Claims Management, Brokers, Employment Practices..., Motorcycle, Casualty Insurance
Education
Cabrillo College 1992 — 1995
Nursing, Business
CSAA Insurance Group, a AAA Insurer August 2014 - Present
CSAA Insurance Group January 2013 - August 2014
Google (Randstad) October 2012 - January 2013
Mediasmith Inc. June 2012 - August 2012
Nielsen Online February 2008 - December 2011
Safeway March 2007 - November 2007
Skills
Analysis, Market Research, Data Analysis, SQL, Quality Assurance, Microsoft Excel, Research, Online Research, SPSS, PowerPoint, Statistics, Teamwork, Customer Service, Competitive Analysis, Google Analytics, Microsoft Word, Social Networking, Microsoft Office, Market Analysis, Excel, Outlook, Word, Microsoft Works, WordPerfect, Internet Research, Spanish, Forecasting, Public Speaking, Windows, Online Marketing, Public Relations, DoubleClick, Google Adwords, Tableau, R Studio, basic R programming, SAS, Nintex, Visio, SnagIt, SharePoint
Education
California State University, Fresno 2004 — 2006
BA, Economics
San Joaquin Delta College 2002 — 2004
Liberal Arts
CBRE January 2008 - Present
AC Transit 2004 - 2008
CSAA Insurance Group 2002 - 2004
AC Transit 2001 - 2002
Cisco 2000 - 2001
NorthPoint Communications 2000 - 2000
MCI Corporation 1996 - 2000
MCI Corporation 1989 - 1996
MCI Corporation 1984 - 1989
Skills
Construction Management, Contract Management, Construction, PowerPoint, Value Engineering, Real Estate Development, Project Management, Contract Negotiation, Microsoft Excel, Microsoft Office, Budgets, Facilities Management, Strategic Planning, Customer Service, Real Estate, Property Management, Corporate Real Estate, Pre-construction, Project Estimation, Business Development, Project Planning, Change Orders, Team Building, Negotiation, Procurement, Renovation, Contractors, Operations Management, Management, Process Scheduler, Leadership, Commercial Real Estate, MS Project, Process Improvement, Due Diligence, Team Leadership
Education
Cal Poly San Luis Obispo
Bachlor of Science, Facilities Planning and Management
Cal State Hayward
AAA Northern California, Nevada & Utah May 2015 - Present
CSAA Insurance Group May 2014 - May 2015
CSAA Insurance Group January 2012 - March 2014
AAA March 2010 - March 2012
AAA November 2009 - March 2010
AAA January 2006 - November 2009
AAA NCNU April 2005 - January 2006
Skills
Data Analysis, Leadership, Analysis, Management, Sales, Marketing, Coaching, Insurance, Customer Service, Direct Sales, Time Management, Process Improvement, Business Analysis, Vendor Management, Business Process..., Salesforce.com, Team Leadership, Microsoft Excel, Forecasting, Customer Satisfaction, Call Centers
Education
California State University-Sacramento 2005 — 2005
General Studies
Arizona State University 2003 — 2004
General Studies
Cognizant Technology Solutions May 2012 - Present
CSAA Insurance Group February 2011 - Present
Cognizant Technology Solutions April 2007 - April 2012
MetLife March 2003 - January 2011
Cognizant Technology Solutions April 2005 - March 2007
Cognizant Technology Solutions December 2002 - March 2005
Skills
SDLC, Requirements Analysis, Software Project..., Requirements Gathering, Business Analysis, Global Delivery, PMP, Agile Methodologies, Waterfall, IDMS, ADSO, Software Development, Project Delivery
Education
Bharathiar University 1999 — 2002
M.C.A, Masters in Computer Applications
Bharathiar University 1996 — 1999
B.Sc, Physics
CSAA Insurance Group January 2014 - Present
CSAA Insurance Group August 2009 - January 2014
CSAA Insurance Group September 2008 - August 2009
CSAA Insurance Group April 2000 - September 2008
CSAA Insurance Group April 1999 - April 2000
CSAA Insurance Group February 1995 - April 1999
Skills
Disability Management, Reasonable Accommodation, ADA, FMLA, Employee Relations, Compliance, Employment Law, Investigations, Workers Compensation, Risk Mitigation, Human Resources
Education
Saint Mary's College of California 1992 — 1994
Certificate, Paralegal Studies
California State University-East Bay 1987 — 1992
B.A., Liberal Studies, Minor in English
WSM Immigration Basics seminar
Mary Kelley Litigation Services, LLC June 2014 - Present
Progressive Insurance 2009 - 2014
Progressive Insurance 2007 - 2009
Progressive Insurance 2005 - 2007
Progressive Insurance 2003 - 2004
CSAA Insurance Group 1999 - 2003
CNA E&S/Galway Insurance Company 1998 - 1999
Coast National Insurance Company 1997 - 1998
Insurance Consulting Associates 1996 - 1997
Kemper Insurance 1995 - 1996
Skills
Liability, General Insurance, Property & Casualty..., Claim, Claims Management, Insurance, Commercial Insurance, Casualty, Commercial Lines, Professional Liability, Complex Injuries, Litigation, Training, Strategic Consulting, Mediation, Medical Malpractice, Property Damage, Casualty Insurance, Legal Liability, Product Liability, Litigation Management
Education
California State University-Fullerton 1991 — 1993
Bachelor's degree, English
California State Polytechnic University-Pomona 1990 — 1991
CSAA Insurance Group November 2006 - Present
Insurance Overload Services March 2006 - November 2006
TD July 2005 - January 2006
TD August 2002 - July 2005
Trump Entertainment Resorts May 1996 - July 2002
Skills
Property & Casualty..., Risk Management, Underwriting, Life Insurance, Health Insurance, Portfolio Management, Marketing, Customer Retention, Compliance, Management, Insurance Regulations, Supervisory Skills, Supervisory Experience, Mortgage Servicing, Customer Service
Education
Arcadia University
Master of Business Administration (MBA)
Temple University
Bachelor of Arts (BA)
CSAA Insurance Group December 2011 - Present
AAA NCNU October 2007 - December 2011
AAA NCNU September 2005 - October 2007
AAA NCNU March 2003 - September 2005
AAA NCNU March 2001 - March 2003
Skills
Business Strategy, Process Development, Sales Management, Operations, Staff Development, Project Management, Channel Development, Process Simulation, Channel, Management, CRM, Leadership, Sales Operations, Strategy, Sales, Training, Insurance, Business Planning, Business Process, Process Improvement, Team Building, Strategic Planning, Program Management, Change Management, Employee Engagement, Executive Management, Project Planning, Vendor Management, Cross-functional Team..., Product Development, Business Process..., Business Analysis, Employee Benefits, Customer Service, Call Centers, Quality Assurance, Marketing, Salesforce.com, Risk Management, Property & Casualty..., Analysis, Casualty, Coaching, Customer Experience, Customer Satisfaction, General Insurance, Life Insurance, Performance Management, Team Leadership, Customer Retention
Education
California State University-Sacramento 1984 — 1988
BS, International Business
CSAA Insurance Group July 2013 - Present
Apollo Education Group March 2012 - June 2013
Lumension March 2010 - January 2012
DHL Express January 2004 - March 2010
ACH Web Marketing, LLC. March 2002 - January 2004
Siemens Business Services March 1997 - March 2002
Skills
Product Management, Cross-functional Team..., Business Intelligence, Strategy, Analytics, SDLC, Product Marketing, Program Management, Leadership, Project Management, Entrepreneurship, IT Strategy, Competitive Analysis, Management, Cloud Computing, Data Warehousing, Strategic Partnerships, Process Improvement, Business Analysis, Integration, Strategic Planning, Agile Methodologies, SaaS, Go-to-market Strategy, Start-ups, Software Development, Marketing Strategy, Vendor Management, Product Development, Team Management
Education
Arizona State University 2001 — 2003
MBA
University of Phoenix 1998 — 2000
BS
CSAA Insurance Group October 2014 - Present
CSAA Insurance Group October 2011 - October 2014
Amica Mutual Insurance Co. June 2009 - October 2011
Amica Mutual Insurance Co. December 2007 - June 2009
Amica Mutual Insurance Co. June 2007 - December 2007
Skills
Underwriting, Insurance, Call Centers, Casualty, General Insurance, Property & Casualty..., Leadership, Operations Management, Umbrella Insurance, Claim, Commercial Insurance, Claims Management, Professional Liability
Education
Bryant University 2003 — 2007
Bachelors, Marketing, Communications
planet granite September 2008 - Present
trinity brand group November 2013 - March 2014
CSAA Insurance Group May 2013 - September 2013
Restoration Hardware February 2008 - 2011
AAA August 2008 - December 2009
gap inc September 2002 - October 2007
Landor Associates 2000 - 2002
Skills
Yoga, Fitness, Adobe Creative Suite, Graphics, Graphic Design, Wellness, Creative Direction
Education
California College of the Arts 1995 — 1996
Good River Beer, LLC April 2015 - Present
CSAA Insurance Group May 2012 - March 2015
Sawgrass Asset Management January 2011 - May 2012
Hewlett-Packard April 2008 - January 2011
Evergreen Investments 2003 - 2007
Oxford Life Insurance Company 1997 - 2003
Skills
Investment Strategies, Portfolios, Asset Management, Portfolio Management, Investments, Fixed Income, Industry Analysis, Hedge Funds, Equity Research, Institutional Clients, Private Equity, Financial Modeling, Valuation, Capital, Bloomberg, Bonds, Trading, Equities, Financial Analysis, Derivatives
Education
University of Pennsylvania - The Wharton School 2009 — 2011
MBA
Arizona State University 1993 — 1996
BS, Finance
Harman Avenue Capital Management 2000 - Present
CSAA Insurance Group 1998 - 2000
Wells Fargo 1995 - 1998
Unisys 1978 - 1995
Education
Brown University
BA - History
The Ohio State University
MBA - Finance
ComCor, Inc. July 2008 - December 2009
CSAA Insurance Group September 2006 - March 2008
reQuire August 2001 - May 2002
Gielarowski Law Firm July 1999 - October 2001
Skills
Microsoft Office, Security Management, Confidentiality, Compliance, Conflict Resolution, Office Administration, Client Relations Skills, Customer Support, Medical Terminology, Alzheimer's Care, Scheduling Management, Personal Care, Dispatching, Payroll Cards, Supply Management, Work Independently with..., Independent Travel, Data Entry, Organization, Close Attention to..., Account Management, Decision Analysis, Filing, Travel Arrangements, Coordinate Meetings, Meet Deadlines, Flexibility, Loyal, Supervisory Skills, Typing, Medicine, Research, Automobile Liability, Legal Documents, Multitasking Skills
Education
American InterContinental University 2003 — 2006
Associate of Arts (AA), Business Administration
American InterContinental University 2003 — 2006
Bachelor of Science (BS), Criminal Justice and Corrections
CSAA Insurance Group March 2013 - Present
US Airways July 2012 - March 2013
Cognizant Technology Solutions December 2007 - July 2012
AAA NCNU June 2009 - June 2012
H.V.M.P's Collage of Engg and Tech, Amravati July 2007 - November 2007
Skills
Informatica, informatica Admin, UNIX Script, SSIS, Oracle, SQL, PL/SQL, SQL Server 2000-2008, ASP, Informatica Power..., Microsoft SQL Server, Unix, ETL, Databases, Agile Methodologies, Data Warehousing, DB2, Performance Tuning, Data Migration, Data Modeling, Unix Shell Scripting, Requirements Gathering, Requirements Analysis, SDLC, Quality Center
Education
Amravati University 2003 — 2007
BE, Electronics & Telecommunication
GSSS Bagidora 2001 — 2003
SSC, Math- Science
GSSS Nougama 1996 — 2001
10th, 6-10
CSAA Insurance Group 2013 - 2014
PAX Water Technologies 2012 - 2013
Menlo Park Presbyterian Church 2009 - 2012
Powis Parker, Inc. October 2008 - July 2009
Kaiser Permanente March 2000 - October 2008
Pathmakers Inc. November 1998 - March 2000
Avocet Inc. October 1995 - November 1998
The Dean Group - Contract Accounting / Finance March 1993 - October 1995
THE RESEARCH LIBRARIES GROUP, INC July 1991 - March 1993
Zacson, Inc June 1987 - April 1991
Skills
Process Improvement, Forecasting, Financial Reporting, Auditing, Budget, Financial Analysis, Strategic Planning, Project Management, Outlook, Accounting, Microsoft Excel, PeopleSoft, Financial Modeling, Finance, PowerPoint, Analysis, Program Management, Business Analysis, Consulting, Microsoft Word, Activity Based Costing, Job Costing, Pricing Analysis, Leadership, Mergers & Acquisitions, Internal Controls, Account Reconciliation, Accounts Receivable, Budgets, Sarbanes-Oxley Act, Variance Analysis, Accounts Payable, Payroll, Cash Flow, GAAP, Management, Tax, Business Planning, Financial Forecasting
Education
Arizona State University - W. P. Carey School of Business 1973 — 1977
BS, B. S. in Business Management with specialization in Accounting.
CSAA Insurance Group October 2013 - Present
Firemans Fund Insurance Company July 2009 - October 2013
Education
Brandman University, Part of the Chapman University System 2015 — 2017
Master of Business Administration (M.B.A.)
UC Davis 2005 — 2009
BS, Economics
CSAA Insurance Group September 2014 - Present
National Academy of Television Arts & Sciences (NATAS), SF/NorCal Chapter July 2012 - Present
CSAA Insurance Group (formerly AAA Northern California, Nevada & Utah) June 2008 - September 2014
KTXL FOX40 News (Tribune) December 2007 - June 2008
KNTV (NBC Universal) September 2006 - June 2008
KSEE-TV 24 October 2002 - August 2006
KTVU-TV 2006 - 2006
KOLO-TV June 2002 - October 2002
Mazda Raceway Laguna Seca April 2001 - May 2002
KSBW-TV 2002 - 2002
Skills
Producing, Editing, Videography, Non-linear Editing, Voice Over, News Writing, Breaking News, Social Media, Public Speaking, Strategic Communications, Public Relations, Press Releases, Speech Writing, New Media, Crisis Communications, Management, Screenwriting, Interviews, Writing, Video Production, Digital Video, Video Editing, Final Cut Pro X, Final Cut Pro, Avid, Digital Audio, Audio Post Production, Voiceovers, Creative Writing, Broadcast Television, Broadcast Journalism, Journalism, ENPS, Ap Style, Leadership, Copy Editing, Digital Media, Radio Broadcasting, Voracious Reader, Travel, Troubleshooting, Photography, Digital Photography, Photojournalism, Innovation, Gasoline, Automotive, Transportation, Vendor Management, Video
Education
Seton Hall University 2009 — 2011
M.A. with honors, Strategic Communication and Leadership
California State University-Sacramento 1990 — 1994
B.A., Journalism, minor in History
Future Media Concepts
Perceptis/Blackboard June 2014 - July 2014
American Express February 2014 - June 2014
AAA Club Partners December 2012 - December 2013
CSAA Insurance Group January 2010 - December 2012
CSAA Insurance Group July 2007 - January 2010
CSAA Insurance Group November 2006 - July 2007
Edson Electric April 2004 - August 2006
Skills
IEX Total View, Avaya's CMS, Strategic Planning, Performance Management, Forecasting..., Trend Analysis, Process Optimization, Scheduling Efficiency, Data Management &..., Task Delegation, Training & Development, Problem Solving, Strong Communication..., Multi-tasking Skills, Well-Developed..., Cross-team Collaboration, Microsoft Office, Internet, Aspect's Agent..., Delegation, Team Leadership, Employee Training, Department...
Education
Arizona State University West 2006 — 2009
Bachelor Degree, Global Business with a focus in management
Glendale Community College 2003 — 2005
Associate's Degree, Global Business
Apollo High School 2000 — 2003
Endorsement Diploma (special recognition for additional mathematics)
CSAA Insurance Group, a AAA Insurer May 2015 - Present
CSAA Insurance Group June 2013 - May 2015
BrightLine CPAs & Associates, Inc. February 2012 - May 2013
Deloitte June 2011 - February 2012
Protiviti August 2010 - June 2011
VSP June 2009 - December 2009
Matrix Consulting Engineers September 2007 - August 2008
Rabobank NA April 2004 - September 2007
Skills
Technical Documentation, Sarbanes-Oxley Act, IT Audit, Auditing, Visio, Business Analysis, SharePoint, Business Process, Access, Data Analysis, Internal Controls, Software Documentation, SDLC, SAP, Positivity, Financial Services, Business Intelligence, Information Security, SAS70, Governance, Security, Information Security..., Enterprise Risk..., Business Process..., Risk Assessment
Education
California Polytechnic State University-San Luis Obispo 2007 — 2009
MIS, Management Information Systems
Bucharest Academy of Economic Studies 2002 — 2004
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
NSI - A Division of West Bend Mutual August 2015 - Present
CSAA Insurance Group November 2014 - August 2015
CSAA Insurance Group January 2009 - November 2014
AAA Northern California, Nevada & Utah Insurance Exchange 2007 - January 2009
AAA Northern California, Nevada & Utah Insurance Exchange April 2006 - January 2007
AAA Northern California, Nevada & Utah Insurance Exchange September 2003 - April 2006
Skills
Coaching, Underwriting, Writing, English, Instructor-led Training, Teaching, Microsoft Office, Customer Service, Documentation, Insurance, Call Center, Mentoring, Supervisory Skills, Document Management, Records Management, Document Scanning, Imaging, Business Requirements, Enterprise Content..., Software Documentation, Call Centers, Umbrella Insurance, Digital Imaging, Risk Management, Management, Quality Assurance, Customer Satisfaction, Business Process, Claim, Property & Casualty..., General Insurance, Liability, Legal Liability, Casualty, Scanners, Claims Management, Commercial Lines, Commercial Insurance, Casualty Insurance
Education
California State University-Sacramento 2001 — 2004
Masters, English
California State University-Sacramento 1994 — 2000
Bachelors, English
AICPCU
Associate, Associates in General Insurance
CSAA Insurance Group April 2007 - Present
Law Offices of Dale Wilson December 2005 - April 2007
Law Offices of Dale Wilson August 2003 - October 2005
Skills
Outlook, Customer Service, Spreadsheets, Microsoft Excel, Calendaring, PowerPoint, Microsoft Word, Microsoft Office, Telephone Skills, Event Planning, File Management, Software Documentation, Time Management, Filing, SharePoint, Fax, Travel Arrangements, Travel Planning, Dictaphone, Microsoft Office 2007, Critical Thinking, Handle Confidential..., Invoicing, Adobe Acrobat, Expenses, QuickBooks, Accounts Receivable, Receptionist Duties, Internet Explorer, Concur, Team Building, Leadership, Research, Legal Research, Process Improvement
Education
California State University-Sacramento 2003 — 2006
Bachelor of Arts (B.A.), Psychology
Los Medanos College 2001 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
CSAA Insurance Group October 1996 - Present
Skills
Customer Service, Team Building, Insurance, Property & Casualty..., Leadership, Management, Sales, New Business Development, Process Improvement, Liability, Negotiation, General Insurance, Microsoft Word, Microsoft Office, PowerPoint, Training, Microsoft Excel
Education
Brandman University, Part of the Chapman University System 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Soquel High School 1980 — 1984
CSAA Insurance Group September 2013 - Present
CSAA Insurance Group January 2007 - September 2013
The Auto Club Group 2005 - 2007
International Medical Group February 2000 - August 2005
Indiana Farm Bureau Insurance August 1997 - February 2000
Education
Anderson University 2013 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
Anderson University 1992 — 1996
BA, Marketing
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group October 2014 - March 2015
CSAA Insurance Group May 2013 - October 2014
Sapphire - Shac, LLC November 2010 - May 2013
The Viper Room May 2010 - September 2010
The Light Group November 2005 - January 2007
Skills
Customer Service, Public Relations, Negotiation, Online Marketing, Brand Development, Customer Experience, Marketing Analytics, Online Marketing..., International Business, International Marketing, International Market..., International Market..., Web Design, Web Analytics, Web Marketing, Dispute Settlement, Communication Skills, Property Damage, Settlement Agreements, Trade Promotions, E-commerce SEO, Search Engine Ranking, Social Media Marketing, Social Media Blogging, Claims Handling, Claims Resolution, Property & Casualty..., Presentation Development, Presentation Design, International Relations, Insurance, Liability, General Insurance, Social Media, Event Planning, Hospitality, Event Management, Marketing Strategy, Marketing
Education
Boston University 2014 — 2016
Master of Science (M.S.), International Marketing Management
University of Nevada-Las Vegas 2003 — 2009
Bachelor of Arts (B.A.), Film
Collaborative Solutions, LLC August 2015 - Present
Charles Schwab March 2015 - June 2015
Yelp 2014 - January 2015
Ellie Mae September 2014 - December 2014
CSAA Insurance Group November 2011 - July 2014
AAA NCNU October 2010 - November 2011
AAA NCNU August 2008 - October 2010
AT&T April 2008 - July 2008
Safeway 2006 - 2007
AT&T 2003 - 2006
Skills
Program Management, Integration, Change Management, Business Process, Process Improvement, Vendor Management, Cross-functional Team..., SDLC, Learning Management..., Strategy, Software Project..., Workforce Planning, Leadership, Management, Performance Management, Recruiting, Training, Human Resources, Project Management
Education
University of San Francisco 1999 — 2001
Masters, Human Resources and Organization Development
California State University-East Bay 1993 — 1997
BA, Liberal Studies, Minor in Sociology
Pure Storage January 2015 - Present
CSAA Insurance Group June 2014 - January 2015
Irvine Company February 2012 - June 2013
University Communities LLC April 2010 - February 2012
Skills
Financial Modeling, Hyperion Financial..., Financial Planning, Essbase, General Ledger, Finance, Financial Analysis, Accounts Payable, Financial Reporting, Financial Statements, Corporate Real Estate, Account Reconciliation, Property Management, PeopleSoft Financial, Accounting, Customer Service, Microsoft Excel, Operating Expenses, Marketing, Accounts Receivable, Leases, Sales, Deadline Driven, Event Planning, Multi Tasking, Internal Communications, Microsoft Word, Highly motivated..., Financial Audits, Analytical Skills, Organizational..., Conflict Resolution, Fair Housing, Yardi Property..., OneSite, Analysis
Education
Santa Clara University 2013 — 2014
Master's Degree, Finance
California State University-Fullerton 2005 — 2009
Bachelor of Arts, Criminal Justice with a minor in Women's Studies
Ernest Righetti High School
Mission College
Condé Nast March 2015 - Present
Eleven, Inc. August 2014 - February 2015
CSAA Insurance Group June 2013 - September 2013
Skills
iMovie, Facebook, Speech Writing, Pinterest, YouTube, Organizational..., Press Releases, Strategic Communications, Microsoft Excel, WordPress, Media Production, Social Media, Corporate Communications, Human Resource..., Business Analysis, Digital Media, Public Speaking, Twitter
Education
Cal Poly San Luis Obispo 2010 — 2014
Bachelor of Arts (B.A.), Communication and Media Studies
ReNewAll.us June 2013 - May 2014
Schneider & Associates Claim Services August 2012 - March 2013
Cleanrite Buildrite March 2009 - November 2011
Pilot Catastrophe Service August 2008 - December 2008
CSAA Insurance Group December 1987 - July 2008
Skills
Branch Operation, Vendor Management, Energy Efficiency..., Strategic Consulting, Project Management, Diversity & Inclusion..., Construction Management, LEED, Business Development, New Program Development, Property & Casualty..., Claims Investigations, Disaster Response, Management, Property Claims, Claims Management, Leadership, Team Building, Sales, Customer Service, Contract Negotiation, Training, Strategic Planning, New Business Development
Education
California State University-Chico 1978 — 1987
Bachelor of Arts (BA), Geography
Willows High School 1973 — 1977
CSAA Insurance Group, a AAA Insurer August 2014 - Present
Community Safety Foundation, funded by CSAA Insurance Group June 2012 - Present
CSAA Insurance Group August 2005 - August 2014
AAA Northern California, Nevada & Utah February 2005 - August 2005
AAA Northern California, Nevada & Utah February 2004 - February 2005
AAA Northern California, Nevada & Utah September 2002 - July 2003
Sonoma State University January 2000 - December 2001
Skills
Community Outreach, Non-profits, Fundraising, Leadership, Public Speaking, Event Planning, Event Management, Editing, Grants, Training, Nonprofits, Strategic Planning, Community Development, Public Relations, Program Management, Management, Administrative..., Workshop Facilitation, Time Management, Human Resources, Research, Customer Service, Philanthropy, Program Development, Strategic Communications, Administration, Policy, Organizational..., Leadership Development, Newsletters, Marketing Communications, Team Building, Strategy
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), All elective courses were taken in Organizational Leadership
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), Executive Certificate, Public & Nonprofit Leadership
Leadership Contra Costa 2011 — 2012
Graduate
California Basic Educational Skills Test (CBEST)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), English (Literature & Creative Writing Concentration)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), American MultiCultural Studies
St. Patrick - St. Vincent High School, Vallejo, CA 1994 — 1997
Rimini Street June 2015 - Present
Pinnacle Entertainment 2014 - 2015
CSAA Insurance Group February 2007 - September 2014
American Express October 2003 - January 2007
Sprint April 1993 - April 2002
Skills
Procurement, Contract Negotiation, Strategic Sourcing, Global Sourcing, Sourcing, Purchasing, Vendor Management, Cross-functional Team..., Contract Management, E-procurement, Supplier Management, Strategic Planning, Supply Chain Management, Wireless, Program Management, Process Management, Problem Solving, Product Management, Supplier Negotiations, Supplier Diversity, Ariba, Project Management, Process Improvement, Telecommunications, RFP, eSourcing, Supply Management, Outsourcing, Project Planning, Networking, Training, Management, Professional Services, Disaster Recovery, Strategy, Supply Chain, PMP, ERP, Business Process..., Spend Analysis, Six Sigma, Resource Management, Supplier Negotiation, PMO, Project Portfolio..., Business Process, IT Strategy, Change Management, Business Analysis, CRM
Education
Arizona State University
Global Procurement Certificate
The George Washington University
Master Certificate, Project Management
Pittsburg State University 1990 — 1992
MBA, Business Management
Pittsburg State University 1987 — 1989
BBA, Business Administration
CSAA Insurance Group January 2011 - Present
AAA NCNU January 2010 - Present
AAA April 2002 - Present
AAA NCNU 1983 - Present
Skills
User Research, Usability Testing, Feedback Management, Organization, User Experience, User Experience Testing, Hands-on Training, Product Demonstration
Education
American River College
Liberal Arts, Management and General education
American River College
AA Degree
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group August 2011 - March 2014
Fireman's Fund Insurance Company January 2008 - August 2011
Fireman's Fund Insurance Company May 2005 - January 2008
Fireman's Fund Insurance Company February 2003 - May 2005
Skills
Property & Casualty..., General Insurance, Liability, Casualty, Business Requirements, Analytics, Process Improvement, Strategic Planning, Leadership, Business Intelligence, Pricing, Product Management, Product Development, Insurance, Underwriting, Training, Strategy, Sales, Casualty Insurance
Education
CSU Sacramento
Bachelor's of Science, Business/Finance Concentration
CSAA Insurance Group, a AAA Insurer 1997 - Present
CSAA Insurance Group 2009 - Present
CSAA Insurance Group, a AAA Insurer January 2014 - Present
CSAA Insurance Group May 2005 - January 2010
CSAA Insurance Group August 2005 - September 2009
CSAA Insurance Group August 2005 - March 2006
CSAA Insurance Group May 2005 - May 2005
Amica Mutual Insurance Co. 1997 - 2005
Amica Mutual Insurance January 2000 - December 2000
Amica Mutual Insurance January 1997 - January 2000
Skills
Casualty, Claim, Underwriting, Claims Handling, Training, Call Centers, Claim Investigation, Insurance, Leadership, Property & Casualty..., Subrogation, General Insurance, Claims Management, Property Claims, Liability, Casualty Insurance
Education
Brown University 1993 — 1997
Organizational Behavior and Management, Business Economics, summa cum laude
SEPHORA November 2014 - Present
SEPHORA August 2014 - November 2014
John Wiley and Sons March 2014 - July 2014
Ruby’s Place July 2013 - January 2014
CSAA Insurance Group August 2013 - August 2013
Red Seraphim July 2011 - August 2011
Cal Poly Orfalea College of Business April 2010 - April 2011
Pacific Gas and Electric Company July 2010 - September 2010
Skills
Graphic Design, Adobe Creative Suite, Web Design, Retail, Administrative..., Desktop Publishing, InDesign, Photoshop, Illustrator, Solidworks, Microsoft Word, Microsoft Excel
Education
California Polytechnic State University-San Luis Obispo 2009 — 2013
Bachelor of Science (B.S.), Graphic Communications
CSAA Insurance Group December 2007 - January 2014
CSAA Insurance Group March 2007 - December 2007
AAA Northern California, Nevada & Utah October 2006 - March 2007
AAA Arizona January 2005 - October 2006
Skills
Virtual Training, Instructor-led Training, Blended Learning, Microsoft Excel, Microsoft Word, PowerPoint, iLinc, Property & Casualty..., E-Learning, Salesforce.com, Learning Management..., Customer Service, Adult Education, Dreamweaver, Training
Education
Arizona State University 2004 — 2006
Bachelor of Arts (BA), Communication Studies
Glendale Community College 2000 — 2003
Associate of Arts (AA), General Studies
California Department of Public Health October 2014 - Present
California Department of Managed Health Care June 2014 - October 2014
Health Net September 2012 - December 2013
Health Net February 2008 - September 2012
Health Education Council July 2007 - April 2009
Kaiser Permanente February 2003 - February 2008
CSAA Insurance Group January 1985 - April 2002
Skills
Community Outreach, Health Promotion, Worksite Wellness, Wellness, Prevention, Strategic Planning, Employee Wellness, Teaching, Healthcare, Disease Management, Program Management, Program Evaluation, Health Education, Public Health, Corporations, Program Development, Weight Management, Health Policy, Healthcare Management, Managed Care, Community Health, Wellness Coaching, Nonprofits
Education
California State University-Sacramento
B.A., Health Science, Community Health
The National Commission For Health Education
Certificate, Certified Health Education Specialist
California State University-Sacramento 2002 — 2002
Train the Trainer Certification
CSAA Insurance Group April 2010 - Present
AAA NCNU April 2010 - March 2011
Nationwide Insurance September 2006 - April 2010
Ashford University 2008 - 2009
McMullen Insurance Agency January 2006 - September 2006
Skills
Insurance, Training & Development, Market Research, Competitive Analysis, Market Analysis, Market Planning, Product Marketing, Analysis, Coaching, Commercial Insurance, Customer Satisfaction, Customer Service, Employee Training, General Insurance, Leadership, Marketing, Property, Sales Management, Team Building, Underwriting
Education
Ashford University 2008 — 2015
MBA, Marketing
Northern Kentucky University 2003 — 2005
BA, Math Education
Indiana University Bloomington 1998 — 2002
N/A Transferred, Secondary Education and Teaching
CSAA Insurance Group May 2013 - Present
CSAA Insurance Group 2013 - 2014
CSAA Insurance Group 2013 - 2014
ACB August 2012 - May 2013
American Express May 2012 - August 2012
Verizon Business January 2005 - November 2011
WorldCom/MCI October 2000 - January 2005
MCI WorldCom/WorldCom August 1999 - October 2000
MCI/MCI WorldCom May 1998 - August 1999
Skills
Process/Program..., Business Process..., Detail Oriented..., Business Continuity..., Strategic Planning, Solutions Marketing, Iso 9000, Process Improvement, User Acceptance Testing, Program Management, Agile & Waterfall..., Scrum, Systems & Solutions..., IS/IT Strategic Planning, KPI implementation, Resource Management, Business Process, Business Analysis, Quality Assurance, Project Management, Outsourcing, Visio, Strategy, Requirements Gathering, Software Documentation, Management, Analysis, Leadership
Education
Metropolitan State College of Denver 1990 — 1993
Finance/Accounting, 3.0
Adams State University 1991 — 1992
Finance/Accounting, 3.0
CSAA Insurance Group June 1989 - Present
CSAA Insurance Group 1989 - Present
Skills
Business Analysis, Product Development, Excel, Insurance, Customer Relations, PowerPoint, Microsoft Office, Process Improvement, Property & Casualty..., Claims, Word, Compliance, Problem Solving, General Insurance, Liability, Outlook, Casualty, General Liability, Analysis, Underwriting, Customer Service, Change Management, Adjusters, Third Party Claims, Claims Consulting, Loss Adjusting, Insurance Adjusting, Large Loss, Business Interruption..., Physical Damage, Auto Appraisal, Claims Resolution, Body Shops, Windshield Repair, P&C Insurance, Guidewire, Insurance Software, Claim, Legal Liability
Education
California State University-Chico 1986 — 1988
BS, Business
CSAA Insurance Group January 2013 - Present
Insurance Council of New Jersey May 2010 - January 2013
Insight Consulting Services 2006 - May 2010
Schering-Plough Pharmaceuticals April 2005 - July 2006
New Jersey Senate Democratic Office 2002 - 2005
New Jersey Office of Legislative Services 2000 - 2002
New York City Housing Authority 1998 - 2000
Skills
Public Policy, Policy, Politics, Legislative Relations, Government, Legislation, Policy Analysis, Public Affairs, Public Speaking, Grant Writing, Public Relations, Political Campaigns, Speech Writing, Strategy, Leadership, Training, Media Relations, Analysis, Nonprofits, Crisis Management, Political Consulting, Coalitions, Press Releases, Research, Strategic Communications, Fundraising, Political Communication, Non-profits, Crisis Communications, Grassroots Organizing, Message Development, Community Development, Governmental Affairs, State Government, Political Science, Spokesperson, Community Outreach, Legislative Research, International Relations, Federal Government, Public Administration, Economic Development, Legislative Affairs, Grants, Foreign Policy, Local Government, Grassroots
Education
American University, Washington College of Law 1995 — 1998
JD
University of Kentucky 1989 — 1993
BA, Journalism
Owen County High School
CSAA Insurance Group December 2013 - Present
Zimron June 2013 - August 2013
Enterprise Rent-A-Car 2006 - June 2013
Horizion Inn & Plaza Hotel January 2002 - 2006
Skills
Sales Process, Sales Management, Direct Marketing, Product Marketing, Enterprise Manager, Multi Tasking, Sales, Direct Sales, Management, Leadership
Education
California State University-Fresno 1993 — 1996
Bachelor of Science (B.S.), Business Administration - Marketing & Sales
De Anza College 1990 — 1993
Associate's degree
CSAA Insurance Group December 2010 - Present
Skills
Training Delivery, Performance Management, Employee Engagement, Talent Management, Insurance, Succession Planning, Employee Relations, Training, Management Development, Employee Benefits, Learning Management, Onboarding, Instructional Design
Education
California Lutheran University 1988 — 1992
Bachelor's degree Social Science
Personal Capital September 2015 - Present
Home Care Assistance January 2014 - September 2015
CSAA Insurance Group September 2013 - December 2013
Starbucks October 2010 - June 2013
Skills
Inventory Management, Customer Service, Retail, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Social Networking, Payroll
Education
California Polytechnic State University-San Luis Obispo 2009 — 2013
Bachelor's degree, Business Administration, Concentration in Accounting
CSAA Insurance Group April 2012 - Present
CSAA Insurance Group February 2009 - April 2012
Countrywide Insurance Group May 2007 - November 2008
Farmers Insurance Group March 2006 - April 2007
Automobile Club of Southern California September 2003 - March 2006
Allstate Insurance Company October 2002 - August 2003
Allstate Insurance Company January 1998 - September 2002
Allstate Insurance November 1992 - December 1997
Allstate Insurance June 1989 - November 1992
Skills
Product Management, Competitive Analysis, Product Development, Business Requirements, Budgeting, Budgets, Insurance, Underwriting, Property & Casualty..., Management, Customer Satisfaction, Cross-functional Team..., Data Analysis, Analysis, Risk Management, Program Management, Team Building, Training, Process Improvement
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1999 — 2002
MBA
California State University-Long Beach 1984 — 1988
BA
Chevron November 2013 - March 2014
CSAA Insurance Group August 2012 - September 2013
Pacific Gas and Electric Company March 2012 - August 2012
Robert Half Management Resources September 2011 - March 2012
Pro Appliance Installation June 2005 - April 2009
Commerce One May 2000 - October 2002
Commerce One November 2000 - May 2001
Commerce One May 2000 - November 2000
Heffernan Insurance Brokers May 1998 - May 2000
Skills
Employee Relations, HR Policies, Screening, Talent Acquisition, Talent Management, Taleo, Performance Management, Onboarding, HRIS, Recruiting, Human Resources, Hiring, Sourcing, Temporary Staffing, Employee Benefits, Interviews, Applicant Tracking..., HR Consulting, Screening Resumes, Contract Recruitment, Cold Calling, Job Fairs, Workers Compensation, Analysis, PeopleSoft, Workforce Planning, Job Descriptions, Insurance, Search, Internet Recruiting, Technical Recruiting, Staffing Services, Temporary Placement, College Recruiting, Management
Education
California State University-East Bay
BA, Psychology
CSAA Insurance Group 2002 - Present
State of Alaska 1994 - 2000
Skills
Property & Casualty..., Claims Management, Claim Investigation, Call Center..., Coaching Staff, Training Delivery, Process Improvement, Business Analysis, Data Analysis, Agile Methodolgy, Insurance, Property Damage, Casualty, Subrogation, Liability, Liability Analysis, Claim, Claims Handling, Agile Methodologies, Legal Liability, Casualty Insurance, Coaching, General Insurance
Education
WGU Nevada 2015 — 2018
Bachelor's degree, Business Administration and Management, General
CSAA Insurance Group March 2010 - Present
PetSmart July 2008 - July 2009
CircleK Stores, Inc. 1994 - 2008
Skills
Pragmatic Marketing...
Education
Arizona State University West 2002 — 2005
CSAA Insurance Group September 2013 - Present
Deloitte & Touche November 2010 - September 2013
Kaiser Permanente September 2009 - October 2010
Kaiser Permanente Information Technology July 2008 - September 2009
Kaiser Permanente IT October 2006 - July 2008
Kaiser Permanente Information Technology November 2001 - October 2006
University of California, Riverside 2002 - 2004
United States Air Force 1994 - 2000
Firstworld Communications 1999 - 1999
Skills
Security Planning, Strategy &..., Compliance & Regulatory..., HITECH, SOX, PCI), Information Security..., Threat & Vulnerability..., HIPAA, Sarbanes-Oxley Act, Security, Security Awareness, Vulnerability Assessment, Strategy, Information Security, Information Security..., IT Audit, PCI DSS, Business Continuity, Social Media, IT Risk Management, Data Loss Protection, Risk Assessment, Healthcare Information..., IT Strategy, Meaningful Use, Biomedical Device..., Security Metrics, CISSP, Vulnerability Management, Payment Industry, DLP, Information Technology, Security Audits, Data Security, Compliance, Cross Functional Team..., Team Building, Leadership, Computer Security, Cross-functional Team..., IPS, Data Privacy, ISO 27001, Penetration Testing, Privacy Law
Education
California Baptist University 1999 — 2001
Bachelor of Science, Information Systems
Arlington High School 1989 — 1992
CSAA Insurance Group February 2012 - Present
AAA NCNU (Northern California, Nevada and Utah) July 2010 - December 2011
California State Automobile Association June 2003 - September 2011
Correlate Technologies April 2002 - June 2003
Orsus Solutions December 2001 - April 2002
InfoImage April 2000 - August 2001
InfoImage April 1997 - August 2001
POET Software June 1996 - April 1997
Lotus/IBM May 1990 - June 1996
Skills
Management, Strategy, Cross-functional Team..., Program Management, Marketing Communications, Strategic Planning, Marketing Strategy, Leadership, Sales Operations, Marketing, Sales, Team Building, Process Improvement, Marketing Management, Training, Project Management, Change Management, Property & Casualty..., Customer Service, Advertising, Business Process, Field Marketing, Public Relations, Market Planning, Performance Management, Loyalty Programs, Marketing..., Internal Communications, Program Implementation, Partner Programs, Selling Skills, Product Launch, Channel, Knowledge Management, Revenue and Expense..., End to End Delivery..., Business Analytics and..., Channel Development, Branding and Positioning, Technology Marketing, Sales Tools and..., Product Launches, Department Management, Budget Management, Sales Training Programs, Coaching Methodology, Call Center, Operational Models, Website Development and..., Customer Journey Mapping
Education
California State University-Sacramento
BS, Business, Communications
CSAA Insurance Group December 2013 - Present
AAA NCNU Insurance Exchange September 2011 - December 2013
AAA - Northern California, Nevada, and Utah July 2007 - September 2011
AAA - Northern California, Nevada, and Utah November 2006 - June 2007
Provost Systems June 2006 - November 2006
Skills
ADDIE, Instructional Design, Instructor-led Training, E-Learning, Blended Learning
Education
Stanford University 2005 — 2006
MA, Learning, Design, and Technology
Beijing Normal University 1986 — 1994
BA & MA, Physical Education
Wells Fargo February 2015 - Present
Haesemeyer Consulting October 2013 - February 2015
AAA NCNU April 2010 - April 2012
CSAA Insurance Group April 2007 - March 2010
CSAA Insurance Group April 2004 - March 2007
Deloitte September 1999 - May 2002
A.T. Kearney September 1997 - September 1999
Productivity Point International October 1991 - July 1995
Skills
Product Management, Strategy, Business Strategy, Strategic Planning, Marketing Strategy, Business Development, Business Planning, Segmentation, Product Development, Change Management, Competitive Analysis, Competitive Intelligence, Management, Business Process..., Program Management, Project Planning, Corporate Communications, Organizational Design, Sales Operations, Sales, Strategic Financial..., Pricing Strategy, Go-to-market Strategy, Financial Planning, Stakeholder Management, Project Portfolio..., Industry Analysis, Sales Process, Team Facilitation, Strategic Leadership, Management Consulting, Corporate Strategy..., Employee Training, Contact Management, Financial Modeling, Sales Effectiveness, Project Management, Cost Reduction..., Performance Management, Balanced Scorecard
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
Master of Business Administration (M.B.A.)
Carleton College 1987 — 1991
Bachelor's Degree
CSAA Insurance Group December 2013 - March 2015
NORESCO April 2011 - November 2013
Prudential July 2010 - January 2011
American Express September 2008 - December 2009
NutraCea July 2007 - January 2008
Adtron Corporation September 2002 - July 2007
AG Communication Systems September 1999 - April 2002
Skills
Software Documentation, Marketing Communications, SharePoint, Editing, Training, Technical Writing, Email Marketing, Project Management, Program Management, Marketing, Cross-functional Team..., Technical Documentation, Management, Leadership, Requirements Analysis
Education
Arizona State University
MBA, Marketing
CSAA Insurance Group July 2006 - Present
Pacific Life & Annuity Company 2001 - 2006
marchFIRST June 1999 - March 2001
Arizona State University 1997 - 1999
Skills
CBAP, ITIL v3 Foundations..., Certified ScrumMaster, Requirements Gathering, Scrum, Software Project..., Certified Business..., Vendor Management, PMP, Business Requirements, Systems Analysis, Business Analysis, Program Management, SDLC, Process Improvement, Requirements Analysis, Waterfall, Visio
Education
Arizona State University 1995 — 1999
BS
CSAA Insurance Group July 2011 - Present
AAA Mid-Atlantic Insurance Group May 2010 - July 2011
AAA Mid-Atlantic February 2002 - December 2010
One Beacon Insurance Company 1998 - December 2001
One Beacon Insurance Company 1995 - 1998
One Beacon Insurance Company 1985 - 1995
STATE OF NEW JERSEY, DEPARTMENT OF LAW AND PUBLIC SAFETY 1984 - 1985
Skills
SDLC, Business Analysis, Vendor Management, Process Improvement, Insurance, Program Management, Project Management, Change Management, Requirements Analysis, Visio, ITIL, SharePoint, Integration, PMP, Quality Assurance, Team Leadership, MS Project, DB2, Microsoft SQL Server, Team Building, Business Process
Education
Rutgers University – Camden 1998 — 2003
MBA, E-Business & Information Systems
Boston University 2001 — 2002
Project Management Certificate
Rutgers University – Camden 1980 — 1984
BA, Computer Science, Minor in Accounting
CSAA Insurance Group October 2012 - Present
PMI Mortgage Insurance Co. March 2011 - October 2012
Thoratec January 2011 - May 2011
Carl Zeiss Meditec December 2007 - January 2011
Novo Nordisk 2006 - 2008
Siemens Medical Solutions March 2000 - August 2006
Brown and Caldwell 1998 - 1999
Boehringer Mannheim 1993 - 1998
Skills
Project Planning, HRIS, Change Management, Human Resources, Process Improvement, Cross-functional Team..., Employee Benefits, Onboarding, Organizational..., Management, SAP, Payroll, PeopleSoft, Employee Relations, Personnel Management, Performance Management, Strategy, Deferred Compensation, Project Management, Time Management, Strategic Planning, Applicant Tracking..., Benefits Administration, Training, Customer Service, Succession Planning, Temporary Placement, 401k, Talent Management, Leadership Development, Program Management, Operations Management, Workforce Planning, Recruiting, Organizational..., Organizational Design, Compensation & Benefit, Leadership, Employee Training, Talent Acquisition, Employee Engagement, Vendor Management, New Hire Orientations, HR Policies, Sourcing
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.)
University of California, Santa Barbara 1985 — 1989
Bachelor of Arts (B.A.), Sociology
CSAA Insurance Group 2008 - Present
annsholistichealthcoaching June 2013 - June 2013
CSAA 2006 - April 2008
AAA of No. California, Nevada & Utah February 2004 - 2006
Western United Insurance August 2002 - February 2004
Education
Institute for Integrative Nutrition 2012 — 2013
Certified Holistic Health Coach, Health Coaching
University of California, Irvine 2007 — 2008
Business Analyst Certificate
California State University-Fullerton - College of Business and Economics 1988 — 1994
Bachelor of Arts (B.A.), Business Administration, Accounting
Wedbush Securities October 2006 - Present
Morgan Stanley April 2001 - October 2006
CSAA Insurance Group February 1996 - May 2001
Skills
Retirement Planning, Investments, Small Business, Mutual Funds, Retirement, 401k, IRAs, Finance, Series 7
Education
California State University-Sacramento 1993 — 1995
BA, Business Finance and Insurance
Placer High School 1986 — 1989
CSAA Insurance Group October 2007 - Present
AAA NCNU October 2008 - September 2009
Jones Lang LaSalle August 2006 - October 2007
Southern California Edison January 1999 - July 2006
Skills
Business Analysis, SDLC, PMP, Visio, Project Planning, MS Project, Requirements Gathering, SharePoint, Agile, Waterfall, Requirements Analysis, Project Implementation, Business Requirements, User Acceptance Testing, Software Development, Mainframe, Analysis, Project Execution, Software Project..., Access, Testing, Mentoring, Systems Analysis, SQL, Gap Analysis, DB2, PMBOK, Software Implementation, Problem Solving, Documentation, Agile Methodologies, System Design, Project Management, Agile Project Management, Management, Software Documentation, Program Management, Business Intelligence, Oracle, PMO, SOA, Vendor Management, PeopleSoft, Enterprise Architecture, Integration, Quality Assurance, Quality Center, Databases, Business Process..., Project Portfolio...
Education
CAAEN 2010 — 2011
University of California, Irvine 2005 — 2007
Course work, Project Management
University of Phoenix 2002 — 2004
Master of Business Administration, Technology Management
University of California, Irvine 2001 — 2002
Certification, Web Technologies, Web Design and Development
University of California, Los Angeles 2000 — 2002
Certification, Systems Analysis
California State University-Los Angeles 1994 — 1998
Bachelor of Science, Business Administration: Computer Information Systems
Cisco Systems May 2014 - Present
Cisco Systems January 2010 - October 2013
Cisco October 2008 - December 2009
CSAA Insurance Group January 1994 - July 2008
Skills
Process Improvement, Sales, Network Security, Team Building, Cisco Technologies, Microsoft Office, Project Management, Data Center, Security, Change Management, Product Management
Education
California State University-Sacramento
Business and Marketing
The George Washington University - School of Business
Project Management
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - March 2013
AAA NCNU October 2010 - October 2011
CSAA May 2006 - October 2010
Discount Tire Company July 2005 - April 2006
PeopleSoft November 2000 - July 2005
Albertsons April 1998 - November 2000
American Stores November 1993 - January 1998
American Stores August 1992 - November 1993
Skills
Workday Studio, Workday, ITIL v3 Foundations..., PeopleSoft, Requirements Analysis, SQL, PeopleTools, Integration, System Testing, User Acceptance Testing, ERP Implementations, Data Conversion, XSLT, File Transfer
Education
Arizona State University, W. P. Carey School of Business 1990 — 1992
B.S., Management
Glendale Community College 1984 — 1986
Associate of Science (AS), Banking and Financial Support Services
CSAA Insurance Group January 2014 - Present
Lawrence Berkeley National Laboratory April 2008 - January 2014
AUDATEX (formerly ADP) 2000 - 2008
AUDATEX (formerly ADP) 2000 - 2008
AUDATEX (formerly ADP) 2000 - 2008
Skills
Business Analysis, Salesforce.com, Financial Modeling, Process Improvement, Analytics, Forecasting, Competitive Analysis, Strategic Planning, Data Analysis, Cross-functional Team..., Business Strategy, Analysis, Program Management, Financial Analysis, CRM, Strategy, Business Process..., Start-ups, Mergers & Acquisitions, Project Planning, Project Management, Product Management, Business Intelligence, Market Research, Risk Management, Business Development, Business Process, Management Consulting, Team Leadership
Education
California State University-Chico 1988 — 1992
Bachelor of Science, Business Administration, Finance
CSAA Insurance Group October 2013 - Present
PMI Mortgage Insurance Co. August 2009 - September 2013
PMI Mortgage Insurance Co. February 2008 - August 2009
Skills
Credit Risk, Analytics, Financial Analysis, Financial Risk, Mergers & Acquisitions, Mortgage Lending, Strategy, Banking, Economics, Insurance, Management, Portfolio Management, Process Improvement, Valuation
Education
California State University-Chico 2003 — 2007
BA, Economics
PICS Auditing, LLC September 2014 - Present
Tower Group Companies August 2010 - Present
CSAA Insurance Group June 2007 - June 2009
CSAA Insurance Group August 2005 - June 2007
Automobile Club of Southern California October 2004 - August 2005
Skills
Property & Casualty..., Underwriting, Sales Management, Insurance, Casualty, Commercial Insurance, General Insurance, Liability, Umbrella Insurance, Legal Liability, Commercial Lines, Workers Compensation, Sales, Professional Liability, Management, Casualty Insurance
Education
California State University-Fullerton 2014 — 2016
Bachelor's Degree, Communication, General
Cypress College 2012 — 2014
Business/Corporate Communications
Fullerton College 2001 — 2002
N/A, General Education
CSAA Insurance Group July 2005 - Present
UPS October 2000 - May 2005
Stater Bros. Markets November 1990 - May 2000
Skills
Property & Casualty..., Claims, Property Damage, Insurance Claims, General Liability, Casualty, Liability, Insurance, Claims Management, Coverage, Settlements, Investigation, Call Center, Customer Service, Claim, Liability Analysis, Legal Liability, Claim Investigation, Casualty Insurance, Call Centers, Process Improvement, General Insurance
Education
California State University-San Bernardino 1994 — 1996
Business Administration and Management, General
Crafton Hills College 1992 — 1994
General Studies
CSAA Insurance Group July 2014 - Present
CSAA Insurance Group November 2008 - July 2014
City National Bank April 2002 - November 2008
U.S. Trust Company, N.A. February 1999 - April 2002
Transamerica August 1996 - November 1998
Sumitomo Bank of California September 1991 - June 1996
Skills
Vendor Management, Human Resources, Leadership, Management, Training, Access, Project Management, Budgets, Team Building, Project Planning, SharePoint, Interviews, Administrative..., New Business Development, Program Management, Troubleshooting, Cross-functional Team..., Office Management
Education
California State University-Northridge 1989 — 1991
Saint Mary's College of California 1988 — 1989
Glendale Community College 1985 — 1988
California State University-Los Angeles 1986 — 1987
CSAA Insurance Group June 2012 - Present
AAA NCNU Insurance Exchange May 2011 - August 2011
Skills
Financial Analysis, Financial Modeling, Strategic Financial..., PeopleSoft, Forecasting, Financial Reporting, Budgets, Essbase, Microsoft Excel, Hyperion Enterprise
Education
Saint Mary's College of California 2014 — 2016
Master of Business Administration (M.B.A.), Finance
California State University-Fullerton - College of Business and Economics 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
CSAA Insurance Group February 2014 - Present
CSAA Insurance Group October 2012 - February 2014
CSAA Insurance Group May 2006 - October 2012
California Casualty Insurance Company February 2002 - May 2006
Skills
Property & Casualty..., Actuarial Science, Ratemaking, Pricing, Homeowners, Analytics, Business Intelligence, Business Analysis, Claim, Predictive Modeling, Management, Quantitative Analytics, Statistics, Business Analytics, SAS, Risk Management, Predictive Analytics, Statistical Modeling, General Insurance, Casualty, Insurance, Reinsurance, Analysis, Data Analysis, SAS programming, Underwriting, VBA, Data Mining, Access
Education
Northwestern University 2014 — 2017
Master of Science (MS), Predictive Analytics
Brandman University, Part of the Chapman University System 2012 — 2013
Master of Business Administration (MBA), Finance, General
University of California, Santa Barbara 1993 — 1997
BA, Political Science / Statistics Minor
LNR Property LLC April 2005 - Present
CSAA Insurance Group 1996 - 2001
Skills
Real Estate, Microsoft Word, Real Estate Transactions, Risk Management, Outlook, Microsoft Excel, Strategy, REO, Liability, Insurance, Underwriting, Financial Modeling, Commercial Insurance, Claim, Negotiation, Valuation, Financial Analysis, Due Diligence, Leases, Commercial Real Estate, Management, Financial Risk, Program Management, Asset Managment, Invoicing
Education
Baruch College 1984 — 1986
Certification, Paralegal
Miami Dade College 1974 — 1976
Associate's Degree, Business Administration
CSAA Insurance Group, a AAA Insurer July 2015 - Present
CSAA Insurance Group February 2013 - July 2015
Bank of the West January 2010 - January 2013
Bank of the West January 2009 - December 2009
Bank of the West December 2006 - December 2008
Bank of the West June 2005 - November 2006
Bank of the West September 2003 - May 2005
Wells Fargo Bank September 2001 - September 2003
Skills
Banking, Procedure Development, Financial Risk, Business Analysis, Microsoft Excel, General Ledger, Key Performance..., Leadership, Microsoft Office, Microsoft Word, PowerPoint, Windows, Outlook, Process Improvement, Financial Services, Analysis, User Acceptance Testing, Recon Plus, Blackline, Business Process, Problem Solving, Account Reconciliation, G/L Reconciliations, Internet, Business, Customer Service, Visio, Keyword Research, Mathematics, Writing, Training, Risk Management, Project Management, Sarbanes-Oxley Act, Operational Risk..., Systems Analysis, Requirements Analysis, Operational Risk, Business Process...
Education
California State University-East Bay 2008 — 2012
Bachelor of Business Administration (B.B.A.), Accounting
CSAA Insurance Group September 2012 - Present
Independent Contractor June 2009 - September 2012
Independent Insurance March 2008 - March 2010
City of New Albany, Indiana January 2004 - January 2008
Skills
Commercial Insurance, Claim, Customer Service, General Insurance, Insurance, Life Insurance, Management Consulting, Microsoft Office, Political Campaigns, Property & Casualty..., Public Speaking, Risk Management, Strategic Planning, Underwriting, Policy
Education
Bellarmine University 1986 — 1988
Master of Business Administration (M.B.A.)
Bellarmine University 1981 — 1986
Bachelor of Arts (B.A.), Biology, General
CSAA Insurance Group November 2011 - Present
Asset Liqudation Consulting Ltd., LLC May 2011 - October 2014
MetLife May 2009 - June 2010
Farmers Insurance August 2004 - June 2008
Partners Adjusting Services April 2000 - August 2004
State Farm Insurance March 1994 - March 2000
Skills
Insurance, Claims, Underwriting, Customer Service, Policy, Risk, Liability, Microsoft Office, Analysis, General Insurance, Health, Budgeting, Contract Negotiation, Negotiation, Problem Solving, General Liability, Brokers, Casualty, Commercial Lines, Property & Casualty..., Commercial Insurance, Umbrella, Claims Management, Health Insurance, Coverage, Professional Liability, Employee Benefits, Insurance Claims, D&O, Risk Management, Subrogation, Group Health, Claim
Education
Boston University 2007 — 2008
M.S., Management
University of California, Berkeley 1988 — 1992
B.A., Political Science
CSAA Insurance Group September 2011 - Present
AAA NCNU October 2007 - September 2011
Skills
Liability, Litigation, Legal Research, Personal Injury, Legal Writing, Litigation Management, Litigation Support, Notary Public, Legal Assistance, Insurance Law, Pleadings, Document Review, Legal Documents, Administrative..., Trials, Personal Injury..., Claim, Employment Law, Insurance, Document Drafting, Civil Litigation, Outlook, LexisNexis
Education
CSU Sacramento 2006 — 2007
Bachelor's degree, Political Science and Government
American River College 2004 — 2005
Associate's degree, Legal Assistant/Paralegal
CSAA Insurance Group July 2013 - September 2014
Rider Insurance April 2011 - July 2013
Rider Insurance April 2011 - July 2013
Bryant Staffing November 2010 - February 2011
Insurance Center February 2008 - May 2009
Generazio Associates July 2005 - January 2008
Weichert Insurance Agency April 2003 - July 2005
Skills
Insurance, Underwriting, Recruiting, Microsoft Office, Accounts Receivable, Accounts Payable, Public Speaking, Excess, Commercial Lines, Casualty, Insurance Brokerage, Reinsurance, Umbrella Insurance, Sales
Education
Bloomfield College 2009 — 2015
N/A, Business Administration
Berdan Institute 1998 — 1999
Medical Office Administration Certificate, Medical Office Administration
CSAA Insurance Group August 2011 - Present
Wells Fargo Bank May 2000 - October 2010
Bank of America March 1993 - March 2000
Skills
Financial Modeling, Financial Reporting, Forecasting, Corporate Finance, Finance, Business Analysis, Valuation, Essbase, Variance Analysis, Analysis, Pricing, Financial Risk, Income Statement, Financial Services, Budgets, Insurance, Strategic Financial..., Financial Analysis, Portfolio Management, SAS, Investments
Education
California State University-East Bay
MBA, Finance
Wells Fargo January 2015 - Present
CSAA Insurance Group February 2014 - January 2015
Tata Consultancy Services November 2003 - September 2013
Skills
Salesforce.com..., Project Management, Business Analysis, Microsoft SQL Server, Agile Methodologies, Integration, Data Warehousing, IT Service Management, ITIL, Unix, Oracle, DB2, SDLC, PL/SQL, Software Project..., Java Enterprise Edition, SQL
Education
Anna University 1999 — 2003
Bachelor's Degree, Computer Science
HOME ANALYSIS May 2014 - Present
CSAA Insurance Group May 2007 - March 2010
Northwest Airlines September 2006 - March 2007
Education
American Home Inspectors Training
Certified Home Inspector
Boston Reed College
Medical Billing and Coding Specialist
Colegio De San Juan De Letran
Bachelors of Science in Commerce, Management
Saint Martin Technical Institute
Secondary Course
CSAA Insurance Group June 2003 - Present
CSAA Insurance Group June 2003 - March 2010
Skills
Underwriting, Actuarial Science, Predictive Modeling, Insurance, SAS, R, General Insurance, Business Analysis
Education
Calvin College
Bachelor of Science (B.S.), Mathematics
Roosevelt University
Master of Science (M.S.), Applied Mathematics
Homesite Insurance July 2012 - Present
CSAA Insurance Group February 2009 - July 2012
International Insurance Group July 2007 - February 2009
Progressive Insurance October 2003 - August 2007
Qwest September 2001 - October 2003
Skills
Insurance, Umbrella Insurance, Property & Casualty..., Casualty, Liability, Sales, General Insurance, Commercial Insurance, Life Insurance, Underwriting, Health Insurance, Term Life Insurance, Claim, Workers Compensation, Disability Insurance, Human Resources, Consulting, Analytics, Microsoft Excel, HR Consulting, HTML, 10 Key, Microsoft Office, Microsoft Word, Psychology, Counseling Psychology, Psychoanalysis, Qualitative Research, Quantitative Research, Research, Small Business, Sales Management, Direct Sales, International Business, Tourism, Windows, Web Development, Travel Insurance, Homeowners, Casualty Insurance
Education
University of Phoenix 2015 — 2017
Doctor of Philosophy (Ph.D.), Organizational Leadership
University of Phoenix 2010 — 2017
Master's degree, Industrial and Organizational Psychology
University of Phoenix 2008 — 2010
Masters of Science, Psychology
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General
Arizona State University 1995 — 1997
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Glendale Community College 1992 — 1995
Business Administration, Management and Operations
Carl Hayden High School 1988 — 1992
Dignity Health Medical Foundation September 2013 - March 2014
Sutter Physicians Servieces 2010 - 2011
CSAA Insurance Group July 2002 - March 2010
Skills
Applicant Tracking..., Interviews, Recruiting, Background Checks, Data Entry, Employee Relations
Education
Anthem College-Sacramento 2012 — 2013
Associate's Degree, Surgical Technology/Technologist, 4.0
CNA National 2010 - Present
CSAA Insurance Group 2007 - 2010
eDonor 2006 - 2007
Ocular Sciences 2001 - 2005
Arthur Andersen 2000 - 2001
Charles Schwab 1996 - 1999
Skills
Project Management, Resource Management, Project Portfolio..., MS Project, Business Intelligence, Business Process..., Business Requirements, PMO, PMO set-up, PMO Development, Analysis, Requirements Analysis, Business Process Mapping, Business Analysis, Microsoft Project, Management, SDLC, Process Improvement, Leadership, Business Process, Visio, Team Building, Program Management, Consulting, Vendor Management, Software Project..., Requirements Gathering, PMP, Risk Management, Customer Service
Education
University of Louisiana at Monroe 2013 — 2017
Master's Degree (MBA), Business Administration
The George Washington University 2008 — 2010
Master's Certificate, Project Management
Arizona State University 1991 — 1995
Bachelor of Science (BS), Business / Finance
CSAA Insurance Group January 2014 - Present
Skills
Claims Handling, Salvage Recovery
Education
California State University-East Bay
Bachelor of Business Administration (B.B.A.)