AnswerNet Company
Industry: Company
DescriptionAnswerNet, formerly AnswerNet Network, was established in 1998. With its headquarters in Willow Grove, PA, United States, AnswerNet operates over 25 call centers across North America, providing outsourced call center services to over 15,000 clients nationwide. Headquarters: Willow Grove, PA Founded: 1998 Subsidiaries: Signius Communications, Inc.,
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AnswerNet Employees
Employee
Years
Job
Industry
Jason Binkley Jason Binkley's AnswerNet Experience June 2009 - June 2010
Job Account Executive/Business Development
Industry Online Media
Experience
Online marketing August 2013 - Present
Ingram Micro July 2010 - July 2013
AnswerNet June 2009 - June 2010
University of Phoenix February 2008 - April 2009
Owens Corning July 2007 - December 2007
Walmart January 2006 - June 2006
First Citizens National Bank June 1997 - October 2005
Huttig Building Products June 1992 - August 1997
United States Marine Corps July 1986 - July 1991
Skills
Operations Management, Communication Skills, IT Management, Typing, IT Operations, IT Solutions, Sales, Finance, Project Management, Software Installation, Quality Assurance, Servers, Troubleshooting, Training, Employee Training, Entrepreneurship, Network Administration, Management, Disaster Recovery, Leadership, Team Leadership, Business Process..., Business Analysis, Laptops, Information Technology, Customer Service, Team Building
Education
Union University 2003 — 2005
Master of Business Administration (M.B.A.), Business Administration and Finance
Union University 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
Online marketing August 2013 - Present
Ingram Micro July 2010 - July 2013
AnswerNet June 2009 - June 2010
University of Phoenix February 2008 - April 2009
Owens Corning July 2007 - December 2007
Walmart January 2006 - June 2006
First Citizens National Bank June 1997 - October 2005
Huttig Building Products June 1992 - August 1997
United States Marine Corps July 1986 - July 1991
Skills
Operations Management, Communication Skills, IT Management, Typing, IT Operations, IT Solutions, Sales, Finance, Project Management, Software Installation, Quality Assurance, Servers, Troubleshooting, Training, Employee Training, Entrepreneurship, Network Administration, Management, Disaster Recovery, Leadership, Team Leadership, Business Process..., Business Analysis, Laptops, Information Technology, Customer Service, Team Building
Education
Union University 2003 — 2005
Master of Business Administration (M.B.A.), Business Administration and Finance
Union University 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
Olivia (Wylie) Casey Olivia (Wylie) Casey's AnswerNet Experience July 2013 - Present
Job General Manager at AnswerNet
Industry Restaurants
Experience
AnswerNet July 2013 - Present
The Royal Scam May 2011 - June 2013
Student Tutor May 2012 - May 2013
New Hong Kong July 2002 - April 2011
Skills
Customer Service, Time Management, Event Planning, PowerPoint, Food Service, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Social Media, Restaurants, Customer Satisfaction, Sales, Teamwork, Team Building, Management, Data Entry, Call Centers
Education
University of South Alabama 2011 — 2013
Bachelor of Arts (B.A.), Sociology
Washtenaw Community College 2008 — 2010
Associate's degree, Liberal Arts and Sciences/Liberal Studies
AnswerNet July 2013 - Present
The Royal Scam May 2011 - June 2013
Student Tutor May 2012 - May 2013
New Hong Kong July 2002 - April 2011
Skills
Customer Service, Time Management, Event Planning, PowerPoint, Food Service, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Social Media, Restaurants, Customer Satisfaction, Sales, Teamwork, Team Building, Management, Data Entry, Call Centers
Education
University of South Alabama 2011 — 2013
Bachelor of Arts (B.A.), Sociology
Washtenaw Community College 2008 — 2010
Associate's degree, Liberal Arts and Sciences/Liberal Studies
EBONY KIDD EBONY KIDD's AnswerNet Experience October 2012 - Present
Job General Manager at AnswerNet
Industry Telecommunications
Experience
AnswerNet October 2012 - Present
Skills
Telecommunications, Call Centers, Customer Satisfaction, Sales Management, Account Management, VoIP, Customer Experience, Operations Management, New Business Development, Team Building, Customer Retention, Customer Service, Direct Sales, Outsourcing, Vendor Management, Sales Operations, Sales Process, Solution Selling, Telemarketing
Education
University of Phoenix
AnswerNet October 2012 - Present
Skills
Telecommunications, Call Centers, Customer Satisfaction, Sales Management, Account Management, VoIP, Customer Experience, Operations Management, New Business Development, Team Building, Customer Retention, Customer Service, Direct Sales, Outsourcing, Vendor Management, Sales Operations, Sales Process, Solution Selling, Telemarketing
Education
University of Phoenix
Cindy Ravitch Cindy Ravitch's AnswerNet Experience February 2010 - October 2011
Job CFO at MRops, Inc.
Industry Market Research
Experience
MRops, Inc. October 2011 - Present
AnswerNet February 2010 - October 2011
Advanta October 2006 - February 2010
SSG Capital Advisors March 2005 - October 2006
TNS January 1998 - March 2005
Nutrisystem September 1987 - December 1997
Laventhol and Horwath August 1984 - September 1987
Education
Temple University - Fox School of Business and Management 1980 — 1984
Bachelors, Accounting
MRops, Inc. October 2011 - Present
AnswerNet February 2010 - October 2011
Advanta October 2006 - February 2010
SSG Capital Advisors March 2005 - October 2006
TNS January 1998 - March 2005
Nutrisystem September 1987 - December 1997
Laventhol and Horwath August 1984 - September 1987
Education
Temple University - Fox School of Business and Management 1980 — 1984
Bachelors, Accounting
Rima Kapel Rima Kapel's AnswerNet Experience June 2007 - November 2009
Job Realtor at Vanguard Realty Associates
Industry Real Estate
Experience
Vanguard Realty Associates September 2014 - Present
Century 21 Alliance January 2000 - August 2014
AnswerNet June 2007 - November 2009
Westrum Development Company 2005 - 2007
Real Estate 2000 - 2005
Skills
Real Estate Transactions, New Home Sales, Real Estate, Marketing Strategy, First Time Home Buyers, Short Sales, Residential Resale, Investment Properties, Customer Service, Property, Buyer Representation, Sales, Contract Negotiation, Residential Homes, Sellers, Sales Management, Investors, Negotiation, Buyers, Selling, Leadership, Sales Process, Marketing, Customer Retention, Lead Generation, Online Advertising, Competitive Analysis, Forecasting, Referrals, New Homes, Foreclosures, Relocation, Luxury, Rentals, Single Family Homes, REO, Condos, Listings, Commercial Real Estate, Seniors, Home Staging, Resellers, Property Management, Real Property
Education
Temple University 1986 — 1990
BS
Vanguard Realty Associates September 2014 - Present
Century 21 Alliance January 2000 - August 2014
AnswerNet June 2007 - November 2009
Westrum Development Company 2005 - 2007
Real Estate 2000 - 2005
Skills
Real Estate Transactions, New Home Sales, Real Estate, Marketing Strategy, First Time Home Buyers, Short Sales, Residential Resale, Investment Properties, Customer Service, Property, Buyer Representation, Sales, Contract Negotiation, Residential Homes, Sellers, Sales Management, Investors, Negotiation, Buyers, Selling, Leadership, Sales Process, Marketing, Customer Retention, Lead Generation, Online Advertising, Competitive Analysis, Forecasting, Referrals, New Homes, Foreclosures, Relocation, Luxury, Rentals, Single Family Homes, REO, Condos, Listings, Commercial Real Estate, Seniors, Home Staging, Resellers, Property Management, Real Property
Education
Temple University 1986 — 1990
BS
Damiean Tucker Damiean Tucker's AnswerNet Experience June 2005 - March 2007
Job Sales Consultant at Crestmont Cadillac
Industry Automotive
Experience
Crestmont Cadillac August 2013 - Present
Rick Case Automotive Group February 2011 - August 2013
Montrose Toyota November 2009 - January 2010
AnswerNet June 2005 - March 2007
Best Buy December 2002 - June 2003
Skills
New Business Development, Customer Service, Customer Relations, Microsoft Office, PowerPoint, Sales, Leadership, Selling, Automobile, Call Centers, Customer Satisfaction, Customer Retention, Vehicles, Cold Calling, Sales Management, Team Building, Sales Process, Profit, Automotive, Sales Operations
Education
The University of Akron 2005 — 2007
The University of Akron
General Sales, Merchandising and Related Marketing Operations
Crestmont Cadillac August 2013 - Present
Rick Case Automotive Group February 2011 - August 2013
Montrose Toyota November 2009 - January 2010
AnswerNet June 2005 - March 2007
Best Buy December 2002 - June 2003
Skills
New Business Development, Customer Service, Customer Relations, Microsoft Office, PowerPoint, Sales, Leadership, Selling, Automobile, Call Centers, Customer Satisfaction, Customer Retention, Vehicles, Cold Calling, Sales Management, Team Building, Sales Process, Profit, Automotive, Sales Operations
Education
The University of Akron 2005 — 2007
The University of Akron
General Sales, Merchandising and Related Marketing Operations
Alexa Nugent's AnswerNet Experience July 2013 - September 2014
Job Graphic Designer at Merion Matters
Industry Graphic Design
Experience
Merion Matters - Parent Company of ADVANCE Healthcare Network September 2014 - Present
Sweet Olive Co. August 2014 - Present
Prowler Bat Co December 2013 - Present
Windview Athletic Fields November 2013 - Present
Mary Kay Cosmetics April 2013 - Present
AnswerNet July 2013 - September 2014
Mary Kay Cosmetics May 2012 - August 2014
Pj Whelihans May 2011 - August 2013
Midnight Wine Designs February 2013 - April 2013
University of South Carolina: Housing Department January 2012 - January 2013
Skills
Adobe Creative Suite, Graphic Design, Facebook, Mac, Editing, Web Design, Photoshop, Social Media, InDesign, Illustrator, PowerPoint, Brochures, Marketing Communications, Microsoft Office, Final Cut Pro, Microsoft Word, Social Media Marketing, Email Marketing, Public Relations, Newsletters, Word, Photography, CRM, Advertising, Print Publications, Email Campaigning, Logo Design, iMovie, Twitter, YouTube, Branding & Identity, Flash, Graphics, Product Launch, Printers, Direct to Garment..., Promotional Design, T-shirt Graphics
Education
University of South Carolina-Columbia 2009 — 2013
Bachelor, Visual Communications; Graphic Design
Henderson High School 2005 — 2009
Merion Matters - Parent Company of ADVANCE Healthcare Network September 2014 - Present
Sweet Olive Co. August 2014 - Present
Prowler Bat Co December 2013 - Present
Windview Athletic Fields November 2013 - Present
Mary Kay Cosmetics April 2013 - Present
AnswerNet July 2013 - September 2014
Mary Kay Cosmetics May 2012 - August 2014
Pj Whelihans May 2011 - August 2013
Midnight Wine Designs February 2013 - April 2013
University of South Carolina: Housing Department January 2012 - January 2013
Skills
Adobe Creative Suite, Graphic Design, Facebook, Mac, Editing, Web Design, Photoshop, Social Media, InDesign, Illustrator, PowerPoint, Brochures, Marketing Communications, Microsoft Office, Final Cut Pro, Microsoft Word, Social Media Marketing, Email Marketing, Public Relations, Newsletters, Word, Photography, CRM, Advertising, Print Publications, Email Campaigning, Logo Design, iMovie, Twitter, YouTube, Branding & Identity, Flash, Graphics, Product Launch, Printers, Direct to Garment..., Promotional Design, T-shirt Graphics
Education
University of South Carolina-Columbia 2009 — 2013
Bachelor, Visual Communications; Graphic Design
Henderson High School 2005 — 2009
Mary Gress Mary Gress's AnswerNet Experience January 2012 - April 2013
Job PA Notary
Industry Pharmaceuticals
Experience
PA Notary April 2013 - Present
AnswerNet January 2012 - April 2013
Merck 2000 - 2011
Merck 2000 - 2001
Telerx 1998 - 2000
National Advisory Group 1997 - 1998
CORESTATES 1996 - 1997
ABP (Associated Benefit Planners) 1994 - 1996
BISYS Retirement Services (Previously The Barclay Group) 1989 - 1994
Skills
Customer Service, Management, Sales, Training, Outlook, Cross-functional Team..., Account Management, Pharmaceutical Industry, Sales Management, Customer Retention, Sales Operations, Customer Satisfaction, Process Improvement, Customer Experience, CRM, Team Leadership, Operations Management, Healthcare, Telecommunications, Call Centers, Sales Process, Vendor Management, New Business Development, Team Building, Leadership, Outsourcing, Solution Selling
Education
The University of Texas at Austin
BA
Bishop McDevitt
PA Notary April 2013 - Present
AnswerNet January 2012 - April 2013
Merck 2000 - 2011
Merck 2000 - 2001
Telerx 1998 - 2000
National Advisory Group 1997 - 1998
CORESTATES 1996 - 1997
ABP (Associated Benefit Planners) 1994 - 1996
BISYS Retirement Services (Previously The Barclay Group) 1989 - 1994
Skills
Customer Service, Management, Sales, Training, Outlook, Cross-functional Team..., Account Management, Pharmaceutical Industry, Sales Management, Customer Retention, Sales Operations, Customer Satisfaction, Process Improvement, Customer Experience, CRM, Team Leadership, Operations Management, Healthcare, Telecommunications, Call Centers, Sales Process, Vendor Management, New Business Development, Team Building, Leadership, Outsourcing, Solution Selling
Education
The University of Texas at Austin
BA
Bishop McDevitt
Jeanette (Grettner) Shaffer Jeanette (Grettner) Shaffer's AnswerNet Experience January 2010 - February 2011
Job Reliability Manager Cloud Computing at QAD
Industry Information Technology and Services
Experience
QAD August 2015 - Present
South Jersey Industries March 2011 - July 2014
AnswerNet January 2010 - February 2011
EDS, an HP company 2008 - 2009
ExcellerateHRO 2004 - 2008
Towers Watson 1994 - 2004
CIGNA Group Insurance 1989 - 1994
Colonial Penn Life Insurance 1975 - 1989
Skills
Access, Software Documentation, Project Management, Program Management, System Administration, Business Analysis, SDLC, Software Development, CRM, Testing, SQL, Team Leadership, Recruiting, Vendor Management, Agile Methodologies, Databases, Team Building, Product Management, Management, Customer Service, Leadership, Requirements Gathering, ERP, Training, Programming, Project Planning, Visio, Enterprise Architecture, Budgets, Business Intelligence, Outsourcing, Security, Employee Benefits, Change Management, MS Project, Data Warehousing, Requirements Analysis, Enterprise Software, Business Requirements, Software Project..., Process Improvement, Disaster Recovery, Oracle, Information Technology, PMO, Microsoft SQL Server, Call Center, Business Process, IT Strategy, IT Management
Education
Temple University 1976 — 1981
Bachelor of Business Administration (BBA), Business Administration and Management, General
QAD August 2015 - Present
South Jersey Industries March 2011 - July 2014
AnswerNet January 2010 - February 2011
EDS, an HP company 2008 - 2009
ExcellerateHRO 2004 - 2008
Towers Watson 1994 - 2004
CIGNA Group Insurance 1989 - 1994
Colonial Penn Life Insurance 1975 - 1989
Skills
Access, Software Documentation, Project Management, Program Management, System Administration, Business Analysis, SDLC, Software Development, CRM, Testing, SQL, Team Leadership, Recruiting, Vendor Management, Agile Methodologies, Databases, Team Building, Product Management, Management, Customer Service, Leadership, Requirements Gathering, ERP, Training, Programming, Project Planning, Visio, Enterprise Architecture, Budgets, Business Intelligence, Outsourcing, Security, Employee Benefits, Change Management, MS Project, Data Warehousing, Requirements Analysis, Enterprise Software, Business Requirements, Software Project..., Process Improvement, Disaster Recovery, Oracle, Information Technology, PMO, Microsoft SQL Server, Call Center, Business Process, IT Strategy, IT Management
Education
Temple University 1976 — 1981
Bachelor of Business Administration (BBA), Business Administration and Management, General
Jennifer Kelley Brown Jennifer Kelley Brown's AnswerNet Experience May 2008 - October 2008
Job Mystery Shopper/Auditor
Industry Marketing and Advertising
Experience
GfK April 2002 - Present
The Knowland Group May 2010 - Present
Celebrating Home August 2012 - Present
Labinal Salisbury, Inc. November 2008 - May 2010
AnswerNet May 2008 - October 2008
Skills
Customer Service, Call Center, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Troubleshooting, Research, Cold Calling, Sales, Time Management, Inventory Management, Customer Satisfaction, Social Media, Employee Training, Budgets, Marketing, Social Networking, Account Management, Call Centers, Hospitality, Training, Management, Leadership, Event Management
Education
University of Phoenix 2012 — 2013
Web Graphic Design
Wor Wic Community College 2008 — 2009
General Studies
GfK April 2002 - Present
The Knowland Group May 2010 - Present
Celebrating Home August 2012 - Present
Labinal Salisbury, Inc. November 2008 - May 2010
AnswerNet May 2008 - October 2008
Skills
Customer Service, Call Center, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Troubleshooting, Research, Cold Calling, Sales, Time Management, Inventory Management, Customer Satisfaction, Social Media, Employee Training, Budgets, Marketing, Social Networking, Account Management, Call Centers, Hospitality, Training, Management, Leadership, Event Management
Education
University of Phoenix 2012 — 2013
Web Graphic Design
Wor Wic Community College 2008 — 2009
General Studies
Jillian Schuler's AnswerNet Experience February 2012 - Present
Job General Manager, AnswerNet Orlando
Industry Telecommunications
Experience
AnswerNet February 2012 - Present
Education
University of Central Florida
of Business Administration with a specialty; Bachelor of Arts, Sales; Marketing
AnswerNet February 2012 - Present
Education
University of Central Florida
of Business Administration with a specialty; Bachelor of Arts, Sales; Marketing
Jennifer Erwin Jennifer Erwin's AnswerNet Experience June 2006 - August 2011
Job Key Accounts Manager at ShopperLocal
Industry Marketing and Advertising
Experience
ShopperLocal April 2012 - Present
T-Mobile August 2011 - July 2012
AnswerNet June 2006 - August 2011
Akron Aeros April 2003 - November 2006
Skills
Telemarketing, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Outbound Training, Scripting, Advertising, Sales, Sales Management, Sales Operations, Outside Sales, Cold Calling, Sales Process, Customer Retention, Lead Generation, Salesforce.com
Education
The University of Akron 2003 — 2007
ShopperLocal April 2012 - Present
T-Mobile August 2011 - July 2012
AnswerNet June 2006 - August 2011
Akron Aeros April 2003 - November 2006
Skills
Telemarketing, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Outbound Training, Scripting, Advertising, Sales, Sales Management, Sales Operations, Outside Sales, Cold Calling, Sales Process, Customer Retention, Lead Generation, Salesforce.com
Education
The University of Akron 2003 — 2007
Heather Kiley-Nahill Heather Kiley-Nahill's AnswerNet Experience May 2012 - April 2014
Job Training Coordinator at Toll Brothers
Industry Real Estate
Experience
Toll Brothers April 2014 - Present
AnswerNet May 2012 - April 2014
AnswerNet March 2011 - May 2012
Skills
Training, Human Resources, Strategic Planning, Call Centers, Team Leadership, Contact Centers, Process Improvement, Customer Retention, Workforce Management, Customer Satisfaction, Lead Generation, Call Center, Customer Experience, Recruiting, Performance Management, Vendor Management, Leadership, Customer Service, Onboarding, Talent Acquisition, Account Management, CRM, Sales Operations, Team Building, Outsourcing, Salesforce.com, Employee Relations, Telecommunications, Management, Employee Training, Sales, Microsoft Excel, Negotiation, Operations Management, Temporary Placement, Microsoft Office, Sales Management, Budgets, Leadership Development, Coaching, Outlook, VoIP, Talent Management, Networking, Interviews, BPO, Team Management, Telemarketing, Technical Recruiting, Cold Calling
Education
Temple University - Fox School of Business and Management 2007 — 2010
Bachelor's, Human Resource Management
Toll Brothers April 2014 - Present
AnswerNet May 2012 - April 2014
AnswerNet March 2011 - May 2012
Skills
Training, Human Resources, Strategic Planning, Call Centers, Team Leadership, Contact Centers, Process Improvement, Customer Retention, Workforce Management, Customer Satisfaction, Lead Generation, Call Center, Customer Experience, Recruiting, Performance Management, Vendor Management, Leadership, Customer Service, Onboarding, Talent Acquisition, Account Management, CRM, Sales Operations, Team Building, Outsourcing, Salesforce.com, Employee Relations, Telecommunications, Management, Employee Training, Sales, Microsoft Excel, Negotiation, Operations Management, Temporary Placement, Microsoft Office, Sales Management, Budgets, Leadership Development, Coaching, Outlook, VoIP, Talent Management, Networking, Interviews, BPO, Team Management, Telemarketing, Technical Recruiting, Cold Calling
Education
Temple University - Fox School of Business and Management 2007 — 2010
Bachelor's, Human Resource Management
Toni Cannon Toni Cannon's AnswerNet Experience November 2008 - July 2010
Job Ind. Online Marketing Specialist & Graphic Designer
Industry Marketing and Advertising
Experience
Magagna & Company August 2011 - Present
ToniCannon.com November 2008 - Present
The RELIEF Foundation July 2010 - August 2011
AnswerNet November 2008 - July 2010
Niche Financial August 2008 - October 2008
University of Miami 2004 - 2007
Morgan Stanley January 2006 - May 2006
Skills
Advertising, Social Media, Adobe Creative Suite, InDesign, SEO, Team Building, Marketing Management, Lead Generation, Graphic Design, Illustrator, Flash, Photoshop, Sales, Customer Service, CRM, Marketing, Competitive Analysis, Management, Dreamweaver, Mac, Microsoft Office, Direct Marketing, E-commerce, Public Relations, Email Marketing, Corporate Branding, WordPress, Salesforce.com, Social Media Marketing, Online Marketing, Online Advertising, Trade Shows, Brand Development, Digital Marketing, Social Networking, Google Analytics, Direct Mail, Copywriting, Integrated Marketing, Marketing Communications, Digital Media, Creative Direction, B2B, Web Analytics, Marketing Strategy, Facebook, Digital Strategy
Education
University of Miami 2003 — 2006
B.S. in Communications
Patuxent High School 2000 — 2003
Magagna & Company August 2011 - Present
ToniCannon.com November 2008 - Present
The RELIEF Foundation July 2010 - August 2011
AnswerNet November 2008 - July 2010
Niche Financial August 2008 - October 2008
University of Miami 2004 - 2007
Morgan Stanley January 2006 - May 2006
Skills
Advertising, Social Media, Adobe Creative Suite, InDesign, SEO, Team Building, Marketing Management, Lead Generation, Graphic Design, Illustrator, Flash, Photoshop, Sales, Customer Service, CRM, Marketing, Competitive Analysis, Management, Dreamweaver, Mac, Microsoft Office, Direct Marketing, E-commerce, Public Relations, Email Marketing, Corporate Branding, WordPress, Salesforce.com, Social Media Marketing, Online Marketing, Online Advertising, Trade Shows, Brand Development, Digital Marketing, Social Networking, Google Analytics, Direct Mail, Copywriting, Integrated Marketing, Marketing Communications, Digital Media, Creative Direction, B2B, Web Analytics, Marketing Strategy, Facebook, Digital Strategy
Education
University of Miami 2003 — 2006
B.S. in Communications
Patuxent High School 2000 — 2003
Nicholas Kirby's AnswerNet Experience May 2013 - August 2013
Job Sales Development Associate at iQ media Corp
Industry Public Relations and Communications
Experience
iQ media Corp May 2015 - Present
Philadelphia 76ers January 2015 - April 2015
BODYARMOR May 2014 - August 2014
Vision Of Sugar Plums March 2014 - May 2014
Fluent Marketing February 2014 - March 2014
AnswerNet May 2013 - August 2013
Plymouth Township Parks and Recreation February 2010 - January 2013
Skills
Call Centers, CRM, Sales, Telemarketing, Program Management, Customer Experience, Account Management, Customer Satisfaction, Lead Generation, Leadership, Cold Calling, Salesforce.com, Customer Retention, Training, Sales Operations, Networking, Team Leadership, Team Building, Time Management, Customer Service, Direct Sales, Management, Employee Training, Marketing, Recruiting, Operations Management, Business Development, Sales Process, Coaching, New Business Development, Teamwork, Social Networking, Sales Management, Solution Selling, Budgets, Team Management, Hiring, Selling, Telecommunications, Contract Negotiation, Interviews, Event Planning, Start-ups, Vendor Management, Human Resources, B2B, Leadership Development, Analysis, Inbound Marketing, Outsourcing
Education
University of Delaware 2011 — 2015
Bachelor of Science (B.S.), Health Sciences
iQ media Corp May 2015 - Present
Philadelphia 76ers January 2015 - April 2015
BODYARMOR May 2014 - August 2014
Vision Of Sugar Plums March 2014 - May 2014
Fluent Marketing February 2014 - March 2014
AnswerNet May 2013 - August 2013
Plymouth Township Parks and Recreation February 2010 - January 2013
Skills
Call Centers, CRM, Sales, Telemarketing, Program Management, Customer Experience, Account Management, Customer Satisfaction, Lead Generation, Leadership, Cold Calling, Salesforce.com, Customer Retention, Training, Sales Operations, Networking, Team Leadership, Team Building, Time Management, Customer Service, Direct Sales, Management, Employee Training, Marketing, Recruiting, Operations Management, Business Development, Sales Process, Coaching, New Business Development, Teamwork, Social Networking, Sales Management, Solution Selling, Budgets, Team Management, Hiring, Selling, Telecommunications, Contract Negotiation, Interviews, Event Planning, Start-ups, Vendor Management, Human Resources, B2B, Leadership Development, Analysis, Inbound Marketing, Outsourcing
Education
University of Delaware 2011 — 2015
Bachelor of Science (B.S.), Health Sciences
Carl Flaherty Carl Flaherty's AnswerNet Experience September 2009 - October 2012
Job Team Lead / Manager Workplace Services & Connectivity Americas
Industry Financial Services
Experience
De Lage Landen December 2012 - Present
AnswerNet September 2009 - October 2012
Telecom Consulting January 2009 - September 2009
Universal Health Services June 1987 - August 2008
Skills
VoIP, WAN, IP, SNA, Telecommunications..., Call Center, Telecommunications, Troubleshooting, Vendor Management, Cisco Technologies, Data Center, Process Improvement, Networking, Active Directory, VPN, Team Building, Servers, Team Leadership, Operations Management, Unified Communications
Education
DeVry University 2007 — 2008
Technical Management
Temple University 1983 — 1987
Criminal Justice
Northeast Catholic High School 1979 — 1983
HS Diploma
De Lage Landen December 2012 - Present
AnswerNet September 2009 - October 2012
Telecom Consulting January 2009 - September 2009
Universal Health Services June 1987 - August 2008
Skills
VoIP, WAN, IP, SNA, Telecommunications..., Call Center, Telecommunications, Troubleshooting, Vendor Management, Cisco Technologies, Data Center, Process Improvement, Networking, Active Directory, VPN, Team Building, Servers, Team Leadership, Operations Management, Unified Communications
Education
DeVry University 2007 — 2008
Technical Management
Temple University 1983 — 1987
Criminal Justice
Northeast Catholic High School 1979 — 1983
HS Diploma
Monica Bean Monica Bean's AnswerNet Experience September 2011 - June 2012
Job Business Development, RFP Coordinator at Sirota
Industry Human Resources
Experience
Sirota January 2014 - Present
Temple University July 2012 - September 2013
AnswerNet September 2011 - June 2012
Capitol Copy Service February 2011 - September 2011
Panaya March 2010 - October 2010
Skills
Writing/Editing, Teaching, Spanish, Microsoft Office, Microsoft Excel, PowerPoint, Cultural Awareness, Visio
Education
Temple University - Fox School of Business and Management 2012 — 2013
Master of Business Administration (M.B.A.), International Business
University of Pittsburgh 2005 — 2009
Bachelor, English Writing
Sirota January 2014 - Present
Temple University July 2012 - September 2013
AnswerNet September 2011 - June 2012
Capitol Copy Service February 2011 - September 2011
Panaya March 2010 - October 2010
Skills
Writing/Editing, Teaching, Spanish, Microsoft Office, Microsoft Excel, PowerPoint, Cultural Awareness, Visio
Education
Temple University - Fox School of Business and Management 2012 — 2013
Master of Business Administration (M.B.A.), International Business
University of Pittsburgh 2005 — 2009
Bachelor, English Writing
Melanie Ryan's AnswerNet Experience 2011 - 2011
Job Advertising Specialist at Social Vantage
Industry Telecommunications
Experience
Social Vantage July 2015 - Present
BioClinica April 2015 - July 2015
Wild Ginger III May 2014 - April 2015
AnswerNet 2011 - 2011
Skills
Teamwork, Customer Service, Microsoft Word, Premier Pro, Microsoft Office, Microsoft Excel, PowerPoint, Windows, Team Leadership, Photoshop, After Effects, InDesign, Studio Lighting, Field Producing, Television Studio..., Sound Editing, Premiere, Event Planning, Facebook, Leadership, Public Speaking, Social Media, Social Networking, Management
Education
University of Florida 2010 — 2014
Bachelor of Science (B.S.), Telecommunication Production, 3.79 GPA
Social Vantage July 2015 - Present
BioClinica April 2015 - July 2015
Wild Ginger III May 2014 - April 2015
AnswerNet 2011 - 2011
Skills
Teamwork, Customer Service, Microsoft Word, Premier Pro, Microsoft Office, Microsoft Excel, PowerPoint, Windows, Team Leadership, Photoshop, After Effects, InDesign, Studio Lighting, Field Producing, Television Studio..., Sound Editing, Premiere, Event Planning, Facebook, Leadership, Public Speaking, Social Media, Social Networking, Management
Education
University of Florida 2010 — 2014
Bachelor of Science (B.S.), Telecommunication Production, 3.79 GPA
Mia Tornichio Mia Tornichio's AnswerNet Experience July 2007 - June 2008
Job Proactive Account Review at Bank of America
Industry Telecommunications
Experience
Bank of America June 2008 - Present
Bank of America August 2009 - June 2010
AnswerNet Fairlawn July 2007 - June 2008
AnswerNet July 2007 - June 2008
Education
The University of Akron 2005 — 2007
Archbishop Hoban
Bank of America June 2008 - Present
Bank of America August 2009 - June 2010
AnswerNet Fairlawn July 2007 - June 2008
AnswerNet July 2007 - June 2008
Education
The University of Akron 2005 — 2007
Archbishop Hoban
Cori Bartlett's AnswerNet Experience May 2012 - Present
Job Assistant Director National Client Services
Industry Telecommunications
Experience
AnswerNet May 2012 - Present
Alliance Communications December 1989 - June 2012
ATSI- Association of Teleservices International April 2010 - February 2012
NAEO National Amtelco Equipment Owners Association February 2004 - March 2010
Skills
Call Center, Telecommunications, Inbound Marketing, Telemarketing, Customer Experience, VoIP, Customer Satisfaction, Telephony, Account Management, Workforce Management, Team Building, Customer Service, Call Centers, CRM, Solution Selling, Outsourcing, Salesforce.com, Call Center Development, IVR, Sales Management, Operations Management, Direct Sales, Networking, Customer Retention, Contact Centers, Team Leadership, New Business Development, Lead Generation, Training, Wireless, Team Management, Contract Negotiation, Sales, Strategic Planning, Managed Services, Management, Unified Communications, Business Development, Vendor Management, Selling, B2B, Broadband, Leadership, Sales Process, Start-ups, Troubleshooting, BPO, Sales Operations, Security, ACD
Education
University of Central Florida 1992 — 1994
Bachelor of Arts, Criminal Justice
University of Central Florida 1992 — 1994
Bachelor of Arts, Criminal Justice and Corrections
AnswerNet May 2012 - Present
Alliance Communications December 1989 - June 2012
ATSI- Association of Teleservices International April 2010 - February 2012
NAEO National Amtelco Equipment Owners Association February 2004 - March 2010
Skills
Call Center, Telecommunications, Inbound Marketing, Telemarketing, Customer Experience, VoIP, Customer Satisfaction, Telephony, Account Management, Workforce Management, Team Building, Customer Service, Call Centers, CRM, Solution Selling, Outsourcing, Salesforce.com, Call Center Development, IVR, Sales Management, Operations Management, Direct Sales, Networking, Customer Retention, Contact Centers, Team Leadership, New Business Development, Lead Generation, Training, Wireless, Team Management, Contract Negotiation, Sales, Strategic Planning, Managed Services, Management, Unified Communications, Business Development, Vendor Management, Selling, B2B, Broadband, Leadership, Sales Process, Start-ups, Troubleshooting, BPO, Sales Operations, Security, ACD
Education
University of Central Florida 1992 — 1994
Bachelor of Arts, Criminal Justice
University of Central Florida 1992 — 1994
Bachelor of Arts, Criminal Justice and Corrections
Brent Fiene's AnswerNet Experience September 2012 - May 2013
Job Call Center Professional
Industry Telecommunications
Experience
American Homes 4 Rent June 2014 - October 2014
AnswerNet September 2012 - May 2013
Express Scripts May 2009 - February 2011
DataX,Ltd. October 2007 - December 2008
NetworkOmni June 2002 - December 2006
Accruent January 2000 - May 2001
Sitel August 1996 - November 1999
Skills
Call Center, Process Improvement, Forecasting, Customer Service, Account Management, Documentation, Scheduling, Call Routing, Workforce Management, Customer Relations, Telecommunications, Customer Satisfaction, Strategic Planning, Budgeting, Team Building, Operations Management, Data Analysis, Excel, Microsoft Office, Analysis, Quality Assurance, Word, Business Analysis, Outlook, Troubleshooting, Access, Problem Solving, Mentoring, Planning, PowerPoint, Coaching, Business Strategy, Customer Experience, Outsourcing, Team Leadership, Business Intelligence, Performance Management, Business Management, Windows, Contact Centers, Management, Project Planning, Call Centers, Vendor Management, Sales, IVR, Computer Maintenance, Always Punctual, Exceptional People..., Leadership
Education
University at Buffalo 1992 — 1996
BA, Anthropology
American Homes 4 Rent June 2014 - October 2014
AnswerNet September 2012 - May 2013
Express Scripts May 2009 - February 2011
DataX,Ltd. October 2007 - December 2008
NetworkOmni June 2002 - December 2006
Accruent January 2000 - May 2001
Sitel August 1996 - November 1999
Skills
Call Center, Process Improvement, Forecasting, Customer Service, Account Management, Documentation, Scheduling, Call Routing, Workforce Management, Customer Relations, Telecommunications, Customer Satisfaction, Strategic Planning, Budgeting, Team Building, Operations Management, Data Analysis, Excel, Microsoft Office, Analysis, Quality Assurance, Word, Business Analysis, Outlook, Troubleshooting, Access, Problem Solving, Mentoring, Planning, PowerPoint, Coaching, Business Strategy, Customer Experience, Outsourcing, Team Leadership, Business Intelligence, Performance Management, Business Management, Windows, Contact Centers, Management, Project Planning, Call Centers, Vendor Management, Sales, IVR, Computer Maintenance, Always Punctual, Exceptional People..., Leadership
Education
University at Buffalo 1992 — 1996
BA, Anthropology
John-Paul Sullivan's AnswerNet Experience March 2010 - November 2011
Job R&D Manager / Scrum Master at Siemens Healthcare
Industry Computer Software
Experience
Siemens Healthcare September 2011 - Present
AnswerNet March 2010 - November 2011
Trion 2008 - May 2010
Siemens Medical Solutions July 2006 - September 2008
Siemens Medical Solutions February 2002 - July 2006
Blockbuster June 1996 - February 2002
Skills
Agile Methodologies, Scrum, Agile Project Management, Software Development, Test Driven Development, Java, Project Management, C++, Leadership, Project Planning, SDLC, Software Project..., Management, Software Engineering, Extreme Programming, Software Design, JUnit, ClearCase, Enterprise Software, Tomcat
Education
Temple University 1997 — 2001
BS in Computer and Information Science
Siemens Healthcare September 2011 - Present
AnswerNet March 2010 - November 2011
Trion 2008 - May 2010
Siemens Medical Solutions July 2006 - September 2008
Siemens Medical Solutions February 2002 - July 2006
Blockbuster June 1996 - February 2002
Skills
Agile Methodologies, Scrum, Agile Project Management, Software Development, Test Driven Development, Java, Project Management, C++, Leadership, Project Planning, SDLC, Software Project..., Management, Software Engineering, Extreme Programming, Software Design, JUnit, ClearCase, Enterprise Software, Tomcat
Education
Temple University 1997 — 2001
BS in Computer and Information Science
Marnie Guzzi's AnswerNet Experience November 2009 - June 2010
Job Compensation and benefits assistant
Industry Government Administration
Experience
Government of Canada June 2015 - Present
Brookfield Global Relocation Services September 2010 - June 2015
AnswerNet November 2009 - June 2010
Manitoba Public Insurance February 2009 - November 2009
Canadian Diabetes Association June 2008 - February 2009
Inspyre Solutions Inc. March 2008 - June 2008
FineLine Solutions September 2002 - February 2008
Skills
Coaching, Recruiting, Talent Management, Team Building, Training Delivery, Call Centers, Team Leadership, Customer Service, Leadership Development, Career Development, Customer Retention, Policy, Microsoft Office, Employee Relations, Human Resources, Program Management, Workshop Facilitation, Management, Strategic Planning, Business Analysis, Training, Employee Benefits, Process Improvement, New Hire Orientations, Project Management, Talent Acquisition, Account Management, Call Center, Change Management, Leadership, Vendor Management, Customer Experience, Benefits Administration, HR Consulting, Personnel Management, SharePoint, Organizational..., BPO, Customer Satisfaction, Onboarding, Employee Training, Sales, Time Management, Employee Engagement, Public Speaking, Microsoft Excel, Operations Management
Education
The University of Winnipeg 1999 — 2004
Bachelor of Arts (BA), administrative studies
Government of Canada June 2015 - Present
Brookfield Global Relocation Services September 2010 - June 2015
AnswerNet November 2009 - June 2010
Manitoba Public Insurance February 2009 - November 2009
Canadian Diabetes Association June 2008 - February 2009
Inspyre Solutions Inc. March 2008 - June 2008
FineLine Solutions September 2002 - February 2008
Skills
Coaching, Recruiting, Talent Management, Team Building, Training Delivery, Call Centers, Team Leadership, Customer Service, Leadership Development, Career Development, Customer Retention, Policy, Microsoft Office, Employee Relations, Human Resources, Program Management, Workshop Facilitation, Management, Strategic Planning, Business Analysis, Training, Employee Benefits, Process Improvement, New Hire Orientations, Project Management, Talent Acquisition, Account Management, Call Center, Change Management, Leadership, Vendor Management, Customer Experience, Benefits Administration, HR Consulting, Personnel Management, SharePoint, Organizational..., BPO, Customer Satisfaction, Onboarding, Employee Training, Sales, Time Management, Employee Engagement, Public Speaking, Microsoft Excel, Operations Management
Education
The University of Winnipeg 1999 — 2004
Bachelor of Arts (BA), administrative studies
Mikeol Schlecht's AnswerNet Experience December 2008 - January 2010
Job Developer / Programmer at CrossCountry Courier
Industry Computer Software
Experience
CrossCountry Courier January 2010 - Present
AnswerNet December 2008 - January 2010
Trimlife LLC December 2006 - December 2008
Contact America March 2004 - December 2006
Sykes November 1999 - November 2003
Skills
Microsoft SQL Server, IIS, JavaScript, ASP.NET, ASP, Visual Studio, VB.NET, .NET, SQL, Visual Basic, Web Development, Programming, Barcode Scanners, Barcode Technology, Windows CE
Education
The University of North Dakota 1996 — 1999
BS, Computer Science
Bismarck State College 1994 — 1996
AS, Computer Science
Bismarck High School 1990 — 1994
diploma, General
CrossCountry Courier January 2010 - Present
AnswerNet December 2008 - January 2010
Trimlife LLC December 2006 - December 2008
Contact America March 2004 - December 2006
Sykes November 1999 - November 2003
Skills
Microsoft SQL Server, IIS, JavaScript, ASP.NET, ASP, Visual Studio, VB.NET, .NET, SQL, Visual Basic, Web Development, Programming, Barcode Scanners, Barcode Technology, Windows CE
Education
The University of North Dakota 1996 — 1999
BS, Computer Science
Bismarck State College 1994 — 1996
AS, Computer Science
Bismarck High School 1990 — 1994
diploma, General
Patsy Hutchins's AnswerNet Experience December 2008 - Present
Job Signius Communications Regional Manager
Industry Telecommunications
Experience
Signius Communications October 2014 - Present
AnswerNet December 2008 - Present
Signius Communications May 1992 - February 2009
A+ Communications May 1992 - January 1995
Skills
Team Building, Operations Management, Process Improvement, Account Management, Call Centers, Call Center, Outsourcing, Customer Service, Telemarketing, Sales Management, Vendor Management, Customer Experience, Telecommunications, Customer Retention, Workforce Management, Leadership, Customer Satisfaction, Lead Generation, Training, Solution Selling, Team Leadership, Sales Process, CRM, Sales, Management, Sales Operations, Salesforce.com, Contact Centers, Inbound Marketing, Team Management, Employee Training, IVR, Call Center Development, Direct Sales, VoIP, Networking, P&L Management, Telephony, B2B, New Business Development, ACD, Business Development, Coaching, Managed Services, BPO, Forecasting, Start-ups, Contract Negotiation, Performance Management, Cross-functional Team...
Education
University of Alabama 1966 — 1968
School of Nursing
Tuscaloosa High School 1963 — 1966
Signius Communications October 2014 - Present
AnswerNet December 2008 - Present
Signius Communications May 1992 - February 2009
A+ Communications May 1992 - January 1995
Skills
Team Building, Operations Management, Process Improvement, Account Management, Call Centers, Call Center, Outsourcing, Customer Service, Telemarketing, Sales Management, Vendor Management, Customer Experience, Telecommunications, Customer Retention, Workforce Management, Leadership, Customer Satisfaction, Lead Generation, Training, Solution Selling, Team Leadership, Sales Process, CRM, Sales, Management, Sales Operations, Salesforce.com, Contact Centers, Inbound Marketing, Team Management, Employee Training, IVR, Call Center Development, Direct Sales, VoIP, Networking, P&L Management, Telephony, B2B, New Business Development, ACD, Business Development, Coaching, Managed Services, BPO, Forecasting, Start-ups, Contract Negotiation, Performance Management, Cross-functional Team...
Education
University of Alabama 1966 — 1968
School of Nursing
Tuscaloosa High School 1963 — 1966
Jonathan Dart's AnswerNet Experience January 2008 - January 2009
Job Web Developer at Canadian Tire
Industry Online Media
Experience
Canadian Tire September 2014 - Present
Metric Marketing May 2009 - August 2014
AnswerNet January 2008 - January 2009
Skills
JavaScript, PHP, MySQL, CSS, Symfony, jQuery, YUI, Mobile, Google API, HTML5, CSS3, HTML, eCommerce, CMS, MVC, Apache, HTML 5, Wordpress, E-commerce, Mobile Devices, Web Development, Web Applications, XHTML, XML, AJAX, Linux, SQL, Microsoft SQL Server, Software Development, Git
Education
University of Manitoba 2000 — 2004
Bachelor of Science, Computer Science
Canadian Tire September 2014 - Present
Metric Marketing May 2009 - August 2014
AnswerNet January 2008 - January 2009
Skills
JavaScript, PHP, MySQL, CSS, Symfony, jQuery, YUI, Mobile, Google API, HTML5, CSS3, HTML, eCommerce, CMS, MVC, Apache, HTML 5, Wordpress, E-commerce, Mobile Devices, Web Development, Web Applications, XHTML, XML, AJAX, Linux, SQL, Microsoft SQL Server, Software Development, Git
Education
University of Manitoba 2000 — 2004
Bachelor of Science, Computer Science
Alexander Popovici's AnswerNet Experience April 2003 - June 2004
Job Strategic Accounts Advisor at CVS Health
Industry Pharmaceuticals
Experience
CVS Health November 2014 - Present
CVS Caremark Corporation February 2010 - November 2014
CVS Caremark Corporation July 2007 - February 2010
Ohmite Manufacturing July 2004 - July 2007
AnswerNet April 2003 - June 2004
AnswerNet February 2002 - October 2003
AnswerNet October 2002 - April 2003
Skills
Managed Care, Key Account Management, Cross-functional Team..., Account Management, Customer Service, Salesforce.com, Leadership, Strategic Planning, Process Improvement, New Business Development, Microsoft Office
Education
University of Illinois at Chicago 1997 — 2000
BA, Psychology
CVS Health November 2014 - Present
CVS Caremark Corporation February 2010 - November 2014
CVS Caremark Corporation July 2007 - February 2010
Ohmite Manufacturing July 2004 - July 2007
AnswerNet April 2003 - June 2004
AnswerNet February 2002 - October 2003
AnswerNet October 2002 - April 2003
Skills
Managed Care, Key Account Management, Cross-functional Team..., Account Management, Customer Service, Salesforce.com, Leadership, Strategic Planning, Process Improvement, New Business Development, Microsoft Office
Education
University of Illinois at Chicago 1997 — 2000
BA, Psychology
Brittney Masters's AnswerNet Experience February 2012 - Present
Job Customer Service Representative at AnswerNet
Industry Telecommunications
Experience
AnswerNet February 2012 - Present
AnswerNet February 2012 - Present
Trinity Valley Community College September 2009 - May 2011
Trinity Valley Community College January 2009 - January 2011
Volt June 2008 - July 2008
Volt Services January 2008 - January 2008
Skills
Front Office, Customer Service, Microsoft Word, Microsoft Excel, Filing, Sorting, Receptionist Duties, Keyboard Skills, Answering Telephones
Education
Trinity Valley Community College 2009 — 2011
Associate of Applied Science (A.A.S), Business and Office Administration
Lamar High School 2003 — 2007
High School Diploma, n/a
Lamar High School
High School Diploma
Trinity Valley Community College
A.A.S, Business and Office Administration
AnswerNet February 2012 - Present
AnswerNet February 2012 - Present
Trinity Valley Community College September 2009 - May 2011
Trinity Valley Community College January 2009 - January 2011
Volt June 2008 - July 2008
Volt Services January 2008 - January 2008
Skills
Front Office, Customer Service, Microsoft Word, Microsoft Excel, Filing, Sorting, Receptionist Duties, Keyboard Skills, Answering Telephones
Education
Trinity Valley Community College 2009 — 2011
Associate of Applied Science (A.A.S), Business and Office Administration
Lamar High School 2003 — 2007
High School Diploma, n/a
Lamar High School
High School Diploma
Trinity Valley Community College
A.A.S, Business and Office Administration
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY