Avaya Global Services
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Avaya Global Services Employees
Employee
Years
Job
Industry
Christopher Formant Christopher Formant's Avaya Global Services Experience 2008 - 2011
Job President of Verizon Enterprise Solutions
Industry Information Technology and Services
Experience
Verizon Enterprise Solutions 2014 - Present
Avaya Government Solutions and Avaya Professional Services 2011 - 2013
Avaya Global Services 2008 - 2011
BearingPoint 2003 - 2008
Scient/iXL 2001 - 2003
PwC 1993 - 2001
MBNA 1983 - 1993
Skills
Integration, Business Strategy, Business Intelligence, Strategy, Management Consulting, Start-ups, CRM, Leadership, Business Process, Mergers & Acquisitions, Consulting, Business Transformation, Digital Strategy, Predictive Analytics, Early-stage Startups, Private Equity, Value Creation, Analytics, ERP, Executive Management, Business Process..., Strategic Planning, IT Strategy
Education
Washington and Lee University
Bachelor's degree, Commerce
The George Washington University - School of Business
Master of Business Administration (M.B.A.), Finance & Investments
Verizon Enterprise Solutions 2014 - Present
Avaya Government Solutions and Avaya Professional Services 2011 - 2013
Avaya Global Services 2008 - 2011
BearingPoint 2003 - 2008
Scient/iXL 2001 - 2003
PwC 1993 - 2001
MBNA 1983 - 1993
Skills
Integration, Business Strategy, Business Intelligence, Strategy, Management Consulting, Start-ups, CRM, Leadership, Business Process, Mergers & Acquisitions, Consulting, Business Transformation, Digital Strategy, Predictive Analytics, Early-stage Startups, Private Equity, Value Creation, Analytics, ERP, Executive Management, Business Process..., Strategic Planning, IT Strategy
Education
Washington and Lee University
Bachelor's degree, Commerce
The George Washington University - School of Business
Master of Business Administration (M.B.A.), Finance & Investments
Robin Howser Robin Howser's Avaya Global Services Experience 1989 - Present
Job Contact Center Specialist at Alliance Technology Group
Industry Telecommunications
Experience
Avaya Contact Center SpecialistAlliance Technology GroupNovember 2013 - Present
Alliance Technology Group November 2013 - Present
Avaya Global Services 1989 - Present
Avaya November 2008 - September 2013
Skills
People Skills, Technical Support, Healthcare, Telecommunications..., Customer Service, Microsoft Office, Nursing, Unified Communications, Avaya Aura, CRM, CTI, Call Center, Call Centers, Ethernet, Go-to-market Strategy, Customer Experience, IP, Integration, LAN-WAN, Managed Services, Management, Networking, Outsourcing, Pre-sales, Process Improvement, Product Management, Professional Services, Program Management, SIP, Service Delivery, Software Installation, Solution Selling, Strategy, System Deployment, TDM, Telecommunications, Telephony, Troubleshooting, Vendor Management, VoIP, Cloud Computing, Contact Centers, Cross-functional Team..., IVR, WAN, Wireless, Avaya, Avaya Technologies
Education
Metropolitan State College of Denver 1986 — 1989
Bachelor's degree, Computer and Information Sciences, General
Community College of Aurora 1983 — 1986
Associate of Science (AS), Computer Programming
Barton Community College 1974 — 1976
Associate of Science (AS), Registered Nursing/Registered Nurse
Avaya Contact Center SpecialistAlliance Technology GroupNovember 2013 - Present
Alliance Technology Group November 2013 - Present
Avaya Global Services 1989 - Present
Avaya November 2008 - September 2013
Skills
People Skills, Technical Support, Healthcare, Telecommunications..., Customer Service, Microsoft Office, Nursing, Unified Communications, Avaya Aura, CRM, CTI, Call Center, Call Centers, Ethernet, Go-to-market Strategy, Customer Experience, IP, Integration, LAN-WAN, Managed Services, Management, Networking, Outsourcing, Pre-sales, Process Improvement, Product Management, Professional Services, Program Management, SIP, Service Delivery, Software Installation, Solution Selling, Strategy, System Deployment, TDM, Telecommunications, Telephony, Troubleshooting, Vendor Management, VoIP, Cloud Computing, Contact Centers, Cross-functional Team..., IVR, WAN, Wireless, Avaya, Avaya Technologies
Education
Metropolitan State College of Denver 1986 — 1989
Bachelor's degree, Computer and Information Sciences, General
Community College of Aurora 1983 — 1986
Associate of Science (AS), Computer Programming
Barton Community College 1974 — 1976
Associate of Science (AS), Registered Nursing/Registered Nurse
Billy Berkelhammer Billy Berkelhammer's Avaya Global Services Experience 2005 - 2008
Job Carolina Energy Green Solutions LLC
Industry Oil & Energy
Experience
Avaya December 2000 - February 2011
Avaya October 2008 - October 2010
Avaya December 2000 - October 2008
Avaya Global Services 2005 - 2008
Cabletron Systems January 1997 - January 2000
MCI February 1988 - January 1997
MCI Telecommunications 1988 - 1997
Executone September 1986 - February 1988
Skills
Managed Services, VoIP, Avaya, Solution Selling, Unified Communications
Education
American University - Kogod School of Business 1980 — 1984
BSBA, Finance
Avaya December 2000 - February 2011
Avaya October 2008 - October 2010
Avaya December 2000 - October 2008
Avaya Global Services 2005 - 2008
Cabletron Systems January 1997 - January 2000
MCI February 1988 - January 1997
MCI Telecommunications 1988 - 1997
Executone September 1986 - February 1988
Skills
Managed Services, VoIP, Avaya, Solution Selling, Unified Communications
Education
American University - Kogod School of Business 1980 — 1984
BSBA, Finance
Jeff Griggs Jeff Griggs's Avaya Global Services Experience 2005 - 2008
Job Senior Director of Enterprise Sales at Apttus
Industry Information Technology and Services
Experience
Apttus May 2015 - Present
salesforce.com November 2013 - May 2015
Oracle August 2012 - November 2013
Avaya February 1998 - September 2012
Avaya Global Services 2005 - 2008
Avaya February 2002 - December 2005
Skills
Strategy Development, Professional Services..., Call Center, Professional Services, Unified Communications, Sales Management, Cloud Computing, SaaS, Solution Selling, Channel Management, Enterprise Software, Cross-functional Team..., Virtualization, CRM, Call Centers, Management, New Business Development, Product Management, Sales, Sales Operations, Business Development, Channel Partners, Direct Sales, Program Management, Telephony, Selling, Wireless, Strategy, Telecommunications, VoIP, SIP, Software Industry, Strategic Partnerships, Sales Process, Managed Services, Avaya, Go-to-market Strategy, Team Leadership, Salesforce.com, Pre-sales
Education
Northwestern University - Kellogg School of Management 2008 — 2010
MBA, Business
Michigan State University 1991 — 1995
Business
Michigan State University - The Eli Broad College of Business 1991 — 1995
Business
Apttus May 2015 - Present
salesforce.com November 2013 - May 2015
Oracle August 2012 - November 2013
Avaya February 1998 - September 2012
Avaya Global Services 2005 - 2008
Avaya February 2002 - December 2005
Skills
Strategy Development, Professional Services..., Call Center, Professional Services, Unified Communications, Sales Management, Cloud Computing, SaaS, Solution Selling, Channel Management, Enterprise Software, Cross-functional Team..., Virtualization, CRM, Call Centers, Management, New Business Development, Product Management, Sales, Sales Operations, Business Development, Channel Partners, Direct Sales, Program Management, Telephony, Selling, Wireless, Strategy, Telecommunications, VoIP, SIP, Software Industry, Strategic Partnerships, Sales Process, Managed Services, Avaya, Go-to-market Strategy, Team Leadership, Salesforce.com, Pre-sales
Education
Northwestern University - Kellogg School of Management 2008 — 2010
MBA, Business
Michigan State University 1991 — 1995
Business
Michigan State University - The Eli Broad College of Business 1991 — 1995
Business
Linda Shipp Linda Shipp's Avaya Global Services Experience 1998 - Present
Job Sr. Project Manager at Avaya
Industry Telecommunications
Experience
Avaya Global Services 1998 - Present
Avaya August 1997 - January 2013
Lucent Technologies 1997 - 2001
Morgan Stanley Smith Barney 1988 - 1996
Rolm 1982 - 1986
Skills
Avaya, IVR, Telephony, VoIP, Unified Communications, Contact Centers, ACD, CTI, Professional Services, SIP, Project Management, Telecommunications, IP, Managed Services, Call Centers, Video Conferencing
Education
University of Colorado Boulder 1969 — 1973
BA, English
Avaya Global Services 1998 - Present
Avaya August 1997 - January 2013
Lucent Technologies 1997 - 2001
Morgan Stanley Smith Barney 1988 - 1996
Rolm 1982 - 1986
Skills
Avaya, IVR, Telephony, VoIP, Unified Communications, Contact Centers, ACD, CTI, Professional Services, SIP, Project Management, Telecommunications, IP, Managed Services, Call Centers, Video Conferencing
Education
University of Colorado Boulder 1969 — 1973
BA, English
Myron Drapal Myron Drapal's Avaya Global Services Experience February 2007 - April 2009
Job Software Engineer at LGS Innovations
Industry Telecommunications
Experience
LGS Innovations January 2013 - Present
National Renewable Energy Laboratory September 2009 - January 2013
Avaya Global Services February 2007 - April 2009
Avaya June 1980 - February 2007
NCR 1978 - 1980
Skills
SIP, Telecommunications, Leadership, VoIP, Software Development..., Project Management, Unified Communications, Software Development, Agile Methodologies, Architecture, Product Management, System Architecture, Testing, Management, Software Engineering, Integration, Software Documentation, Program Management, Cloud Computing, Telephony, PMP, Linux, Unix, Scrum, TCP/IP, Shell Scripting, Cross-functional Team..., Windows, Process Improvement, Data Center, IP, Embedded Systems, Systems Engineering, Wireless, Security, Perl, SOA, Technical Leadership, Requirements Analysis, Software Design, Solution Architecture, Solaris, Ethernet, Software Project..., Cisco Technologies, Avaya, Network Architecture, System Deployment, Vendor Management, Architectures
Education
Georgia Institute of Technology 1980 — 1981
MS, Electrical Engineering
Wichita State University 1976 — 1980
BS, Electrical Engineering
LGS Innovations January 2013 - Present
National Renewable Energy Laboratory September 2009 - January 2013
Avaya Global Services February 2007 - April 2009
Avaya June 1980 - February 2007
NCR 1978 - 1980
Skills
SIP, Telecommunications, Leadership, VoIP, Software Development..., Project Management, Unified Communications, Software Development, Agile Methodologies, Architecture, Product Management, System Architecture, Testing, Management, Software Engineering, Integration, Software Documentation, Program Management, Cloud Computing, Telephony, PMP, Linux, Unix, Scrum, TCP/IP, Shell Scripting, Cross-functional Team..., Windows, Process Improvement, Data Center, IP, Embedded Systems, Systems Engineering, Wireless, Security, Perl, SOA, Technical Leadership, Requirements Analysis, Software Design, Solution Architecture, Solaris, Ethernet, Software Project..., Cisco Technologies, Avaya, Network Architecture, System Deployment, Vendor Management, Architectures
Education
Georgia Institute of Technology 1980 — 1981
MS, Electrical Engineering
Wichita State University 1976 — 1980
BS, Electrical Engineering
Bill Ladas Bill Ladas's Avaya Global Services Experience 2006 - 2008
Job Senior Technology Analyst at SRP
Industry Information Technology and Services
Experience
SRP 2008 - Present
Avaya Global Services 2006 - 2008
Avaya Global Services 2004 - 2006
Avaya 2001 - 2004
Lucent Technologies 1998 - 2001
MicroAge 1996 - 1998
BankOne Corporation 1994 - 1996
Bank of America 1990 - 1994
Skills
Telephony, Project Management, Professional Services, Avaya, Business Development, Pre-sales, Channel, RFP, Integration
Education
Arizona State University
Bachelor of Science, Business Administration
SRP 2008 - Present
Avaya Global Services 2006 - 2008
Avaya Global Services 2004 - 2006
Avaya 2001 - 2004
Lucent Technologies 1998 - 2001
MicroAge 1996 - 1998
BankOne Corporation 1994 - 1996
Bank of America 1990 - 1994
Skills
Telephony, Project Management, Professional Services, Avaya, Business Development, Pre-sales, Channel, RFP, Integration
Education
Arizona State University
Bachelor of Science, Business Administration
Chris Mosley's Avaya Global Services Experience July 2004 - September 2010
Job Operations Director specializing in management of Technical Services organizations
Industry Telecommunications
Experience
EarthLink October 2012 - Present
Cablevision February 2012 - October 2012
JDH Contracting November 2010 - November 2011
Avaya Global Services July 2004 - September 2010
SBA Broadband Services January 2001 - June 2004
PageNet 1994 - 2000
Skills
Telecommunications, Wireless, Process Improvement, Vendor Management, Management, Leadership, Networking, Outsourcing, Operations Management, Managed Services, Project Management, VoIP, Business Analysis, IP, Sales Operations, Telephony, Business Process, Customer Satisfaction, Change Management, Integration, Training, Start-ups, Mobile Devices, Wireless Networking, Switches, Ethernet, Cross-functional Team..., Network Design, Troubleshooting, Team Leadership, Customer Experience, Strategy, Service Delivery, Avaya Technologies, Project Planning, Contract Negotiation, Broadband, Problem Solving, Planning, Strategic Planning, Technical Support, Fiber Optics, Analysis, Business Strategy, Unified Communications, Enterprise Software, Program Management, Customer Retention, People Management, MPLS
Education
Faulkner University
Bachelor’s Degree, Business Administration, 3.75
Florida College
Associate’s Degree, ELECTRONICS TECHNOLOGY
EarthLink October 2012 - Present
Cablevision February 2012 - October 2012
JDH Contracting November 2010 - November 2011
Avaya Global Services July 2004 - September 2010
SBA Broadband Services January 2001 - June 2004
PageNet 1994 - 2000
Skills
Telecommunications, Wireless, Process Improvement, Vendor Management, Management, Leadership, Networking, Outsourcing, Operations Management, Managed Services, Project Management, VoIP, Business Analysis, IP, Sales Operations, Telephony, Business Process, Customer Satisfaction, Change Management, Integration, Training, Start-ups, Mobile Devices, Wireless Networking, Switches, Ethernet, Cross-functional Team..., Network Design, Troubleshooting, Team Leadership, Customer Experience, Strategy, Service Delivery, Avaya Technologies, Project Planning, Contract Negotiation, Broadband, Problem Solving, Planning, Strategic Planning, Technical Support, Fiber Optics, Analysis, Business Strategy, Unified Communications, Enterprise Software, Program Management, Customer Retention, People Management, MPLS
Education
Faulkner University
Bachelor’s Degree, Business Administration, 3.75
Florida College
Associate’s Degree, ELECTRONICS TECHNOLOGY
Richard Gabriel's Avaya Global Services Experience April 2008 - June 2011
Job Sr. Engagement Mgr. at Avaya
Industry Telecommunications
Experience
Avaya April 1987 - Present
Avaya Global Services April 2008 - June 2011
Avaya October 2007 - July 2010
Avaya 1997 - 1999
Skills
Solution Selling, Managed Services, Telecommunications, VoIP, Unified Communications, Cloud Computing, Management, Professional Services, SaaS, Telephony
Education
University of Dayton 1975 — 1979
Avaya April 1987 - Present
Avaya Global Services April 2008 - June 2011
Avaya October 2007 - July 2010
Avaya 1997 - 1999
Skills
Solution Selling, Managed Services, Telecommunications, VoIP, Unified Communications, Cloud Computing, Management, Professional Services, SaaS, Telephony
Education
University of Dayton 1975 — 1979
Roy Witcher's Avaya Global Services Experience 1996 - 2005
Job Program Manager at PMTelco
Industry Telecommunications
Experience
PMTelco March 2011 - Present
RW Consulting, LLC August 2005 - March 2011
Avaya Global Services 1996 - 2005
Avaya 1979 - 2004
Lucent Technologies, Inc. 1989 - 1996
Education
Nova Southeastern University 1993 — 1996
MBA, Prefessional Management
The George Washington University 1991 — 1992
Certification, Project Management
PMTelco March 2011 - Present
RW Consulting, LLC August 2005 - March 2011
Avaya Global Services 1996 - 2005
Avaya 1979 - 2004
Lucent Technologies, Inc. 1989 - 1996
Education
Nova Southeastern University 1993 — 1996
MBA, Prefessional Management
The George Washington University 1991 — 1992
Certification, Project Management
David Harding, PMP's Avaya Global Services Experience January 2010 - September 2012
Job Senior Project Manager Advanced Technologies at Nexus IS
Industry Telecommunications
Experience
Nexus IS October 2012 - Present
Avaya Global Services January 2010 - September 2012
Project Management Institute 2009 - September 2012
TouchPoint Solutions, Inc October 2009 - January 2010
Genesys Telecommunications December 2006 - August 2009
BCE Elix December 2004 - December 2006
NextiraOne, LLC (formerly know as: Williams Communications Solutions) January 1998 - December 2004
USAF 1976 - 1997
Skills
Strategic Planning, PMP, Customer Service, Infrastructure, Program Management, Call Center, Web Application Design, Avaya, MS Project, Genesys, VoIP, Microsoft Office, Cisco Technologies, Cisco Call Manager, Cloud Computing, Unified Communications, SharePoint, Military, Telecommunications, CTI, Professional Services, Data Center, Project Management, Business Analysis, Solution Architecture, System Deployment, IT Management, Enterprise Software, Telephony, Software Project..., SIP, ACD, IP, PMO, Certified Project..., Project Portfolio..., Visio, Managed Services, Wireless, Call Centers, Integration, Management, Vendor Management, IVR, Software Development, Contact Centers, SDLC, LAN-WAN, Pre-sales, Service Delivery
Education
Chapman University 1986 — 1989
BS, Information Systems Management
Nexus IS October 2012 - Present
Avaya Global Services January 2010 - September 2012
Project Management Institute 2009 - September 2012
TouchPoint Solutions, Inc October 2009 - January 2010
Genesys Telecommunications December 2006 - August 2009
BCE Elix December 2004 - December 2006
NextiraOne, LLC (formerly know as: Williams Communications Solutions) January 1998 - December 2004
USAF 1976 - 1997
Skills
Strategic Planning, PMP, Customer Service, Infrastructure, Program Management, Call Center, Web Application Design, Avaya, MS Project, Genesys, VoIP, Microsoft Office, Cisco Technologies, Cisco Call Manager, Cloud Computing, Unified Communications, SharePoint, Military, Telecommunications, CTI, Professional Services, Data Center, Project Management, Business Analysis, Solution Architecture, System Deployment, IT Management, Enterprise Software, Telephony, Software Project..., SIP, ACD, IP, PMO, Certified Project..., Project Portfolio..., Visio, Managed Services, Wireless, Call Centers, Integration, Management, Vendor Management, IVR, Software Development, Contact Centers, SDLC, LAN-WAN, Pre-sales, Service Delivery
Education
Chapman University 1986 — 1989
BS, Information Systems Management
Don Whisenant's Avaya Global Services Experience 2001 - 2007
Job Telecommunications Professional
Industry Telecommunications
Experience
Avaya September 2001 - December 2007
Avaya Global Services 2001 - 2007
Avaya 2000 - 2001
Lucent October 1996 - October 2000
AT&T 1989 - 1996
Southwest Bell/AT&T 1975 - 1988
Skills
SIP, IP, Vendor Management, Outsourcing, Solution Selling, Avaya, Management, Managed Services, Telecommunications, VoIP, Telephony, Unified Communications, IVR
Education
Dallas County Community College 1977 — 1981
Associate’s Degree, Business Administration and Management, General, 3.75
Sweetwater High School
Avaya September 2001 - December 2007
Avaya Global Services 2001 - 2007
Avaya 2000 - 2001
Lucent October 1996 - October 2000
AT&T 1989 - 1996
Southwest Bell/AT&T 1975 - 1988
Skills
SIP, IP, Vendor Management, Outsourcing, Solution Selling, Avaya, Management, Managed Services, Telecommunications, VoIP, Telephony, Unified Communications, IVR
Education
Dallas County Community College 1977 — 1981
Associate’s Degree, Business Administration and Management, General, 3.75
Sweetwater High School
Chuck Moon's Avaya Global Services Experience 2008 - 2009
Job Manager, Natural Gas Vehicles at AGL Resources
Industry Oil & Energy
Experience
AGL Resources July 2011 - Present
Endeavor Telecom February 2011 - July 2011
AT&T August 2009 - February 2011
Avaya February 2008 - May 2009
Avaya Global Services 2008 - 2009
AT&T Southeast January 2007 - February 2008
BellSouth Business November 2000 - January 2007
BellSouth Communication Systems July 1999 - November 2000
Education
The University of Georgia 1979 — 1984
BSAE, Engineering
AGL Resources July 2011 - Present
Endeavor Telecom February 2011 - July 2011
AT&T August 2009 - February 2011
Avaya February 2008 - May 2009
Avaya Global Services 2008 - 2009
AT&T Southeast January 2007 - February 2008
BellSouth Business November 2000 - January 2007
BellSouth Communication Systems July 1999 - November 2000
Education
The University of Georgia 1979 — 1984
BSAE, Engineering
Gerard Flaherty's Avaya Global Services Experience 2002 - 2009
Job Telecommunications Specialist at Moffitt Cancer Center
Industry Telecommunications
Experience
Moffitt Cancer Center July 2011 - Present
Moffitt Cancer Center December 2009 - July 2011
2009 Avaya Inc February 2004 - April 2009
Avaya Inc. July 2002 - April 2009
Avaya June 2002 - April 2009
AVAYA Global Services 2002 - 2009
Avaya Inc July 2002 - February 2004
Avaya Inc January 1995 - January 2002
ATT Atlantic 1994 - 2002
Expanets Inc January 1987 - January 1995
Skills
Routers, Avaya, IP, Telecommunications, Cisco Technologies, Computer Hardware, Troubleshooting, VoIP, Switches, VPN, Servers, Telephony, Networking, Wireless, Help Desk Support, Wireless Networking, TCP/IP, Citrix, Software Installation, Windows Server, Active Directory, Voice Mail, Hardware, Linux, Cabling, Data Center, Network Security, Disaster Recovery, Integration, Call Centers, Software Documentation, Unified Communications, HP, Ethernet, Security, SIP, Unix, CCNA, LAN-WAN, Cloud Computing, IVR, System Deployment, Operating Systems, Vendor Management, ITIL, Technical Support, Firewalls, Routing, Media Gateways, Cisco Call Manager
Education
Seminole State College of Florida 1980 — 1982
Tehnical, Telecommunications
Moffitt Cancer Center July 2011 - Present
Moffitt Cancer Center December 2009 - July 2011
2009 Avaya Inc February 2004 - April 2009
Avaya Inc. July 2002 - April 2009
Avaya June 2002 - April 2009
AVAYA Global Services 2002 - 2009
Avaya Inc July 2002 - February 2004
Avaya Inc January 1995 - January 2002
ATT Atlantic 1994 - 2002
Expanets Inc January 1987 - January 1995
Skills
Routers, Avaya, IP, Telecommunications, Cisco Technologies, Computer Hardware, Troubleshooting, VoIP, Switches, VPN, Servers, Telephony, Networking, Wireless, Help Desk Support, Wireless Networking, TCP/IP, Citrix, Software Installation, Windows Server, Active Directory, Voice Mail, Hardware, Linux, Cabling, Data Center, Network Security, Disaster Recovery, Integration, Call Centers, Software Documentation, Unified Communications, HP, Ethernet, Security, SIP, Unix, CCNA, LAN-WAN, Cloud Computing, IVR, System Deployment, Operating Systems, Vendor Management, ITIL, Technical Support, Firewalls, Routing, Media Gateways, Cisco Call Manager
Education
Seminole State College of Florida 1980 — 1982
Tehnical, Telecommunications