Carlson Leisure Group
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Carlson Leisure Group Employees
Convey February 2013 - Present
Connexions Loyalty Travel Solutions January 2008 - September 2012
Carlson Leisure Group March 2006 - December 2007
Carlson May 2004 - February 2006
Zamba Solutions November 1998 - May 2004
Racotek November 1994 - May 1998
Skills
SDLC, Enterprise Architecture, SaaS, Agile Methodologies, Software Development, Architecture, Team Leadership, Project Management, IT Management, Process Improvement, IT Strategy, E-commerce, SOA, Microsoft SQL Server, Technology Evaluation, Organization, Vendor Management, ASP.NET, Disaster Recovery, Offshore Outsourcing, Online Travel, Leadership, Strategy, Information Security, PCI DSS, Virtualization, Cloud Computing, Architectures, Client Aquisition, Strategic Planning, P&L Management, Enterprise Software
Education
Gustavus Adolphus College 1988 — 1992
BA, Computer Science
SeriesC April 2012 - Present
Rearden Commerce April 2011 - April 2012
Carlson Wagonlit Travel February 2007 - April 2011
The Greatest Gift Foundation January 2007 - May 2010
Carlson Wagonlit Travel October 2004 - February 2007
Carlson Leisure Group May 2002 - October 2004
NetRadio.com April 2000 - October 2002
Minnesota Monthly Custom Publications 2001 - 2002
Mpls.St.Paul Magazine May 1995 - April 2000
Skills
Mentoring, Marketing Operations, Public Speaking, Coaching, Sales Enablement, Leadership, Consulting, Fortune 500, SMB, Procurement, Social Marketing, Demand Generation, Enterprise Marketing, Social Media, B2B, Marketing, Strategic Planning, New Business Development, Public Relations, Business Strategy, Product Marketing, Marketing Strategy, Copywriting, Lean Startup, Innovation, Innovation Consulting, Innovation Development, Go-to-market Strategy, Product Management, E-commerce, Storytelling, Strategy, Management, Start-ups, Strategic Partnerships
Education
University of Minnesota - Carlson School of Management 2004 — 2007
MBA, Finance, Consulting
Iowa State University 1991 — 1995
BA, Journalism
Blue Cross of Idaho February 2015 - Present
Les Bois Credit Union April 2010 - January 2015
NouveauTek April 2007 - April 2010
Carlson Leisure Group April 2005 - October 2007
Tek Systems 2004 - 2007
Skills
Troubleshooting, Networking, Servers, VMware, Microsoft Exchange, Microsoft SQL Server, Microsoft Technologies, Information Technology, HTML, Help Desk Support, Disaster Recovery, Network Administration, Management, Customer Service, MySQL, Firewalls, Telecommunications, SQL, VPN, Software Development, PHP, Security, SharePoint, Project Management, AJAX, Active Directory, Cloud Computing, Cisco Technologies, Windows, Windows 7, SaaS, Windows Server, E-commerce, System Administration, Strategic Planning, Integration, Team Building, Vendor Management, jQuery, JavaScript, CSS, Data Center, Network Security, CRM, Microsoft Office
Education
University of Oregon
Self-Employed June 2011 - December 2013
Travel Leaders Group (purchased Carlson Leisure Group from Carlson 1/1/08) September 2005 - March 2009
Carlson Leisure Group December 1999 - August 2005
Robert Half - OfficeTeam May 1999 - November 1999
Robert Half Finance & Accounting April 1998 - April 1999
Skills
Relational Databases, Query Writing, Reporting & Analysis, Thorough Research, High Level Of Accuracy, Data-driven Decision..., Collaborative Problem..., Delivering Results, Customer Service, Organization &..., Work Independently with...
Education
Southern Methodist University
Business Administration and Management, General
Carlson Rezidor Hotel Group March 2014 - Present
Explore Minnesota Tourism January 2006 - March 2014
Carlson Wagonlit Travel August 2000 - July 2003
Carlson Leisure Group August 1998 - August 2000
Carlson Hospitality Worldwide February 1996 - August 1998
Northwest Airlines March 1995 - February 1996
Council Travel (now STA) November 1992 - March 1995
Northwest Airlines August 1985 - August 1992
Education
Southern Illinois University, Carbondale 1982 — 1985
B.S. & B.A., International Business, German
Universität Wien, Vienna, Austria 1983 — 1984
German
International School, Manila, Philippines 1978 — 1981
high school, college prep studies
Vincennes Community Schools, Indiana 1968 — 1981
primary/secondary education in local school district
Prysm Inc. October 2013 - Present
Cisco Systems March 2013 - May 2013
Rambus March 2012 - December 2012
Clarity Consultants September 2008 - October 2011
Classic Vacations, an Expedia Company November 2006 - August 2008
Classic Vacations, an Expedia Company September 2005 - October 2006
Classic Vacations, an Expedia Company September 2003 - August 2005
Classic Vacations, an Expedia Company December 2002 - August 2003
Carlson Leisure Group 1997 - 2000
Global Travel 1996 - 1999
Skills
Email Marketing, CMS, Adobe Creative Suite, Microsoft Office, iWork, Dreamweaver, Photoshop, HTML, CSS, Illustrator, Online Marketing, Social Media Marketing, Awareness, Marketing Communications, Confluence, Salesforce.com, Online Advertising, Sales, Marketing, CRM, Social Media, Facebook, Copywriting, B2B, Analytics, Web Content, Newsletters, Lead Generation, Management, Digital Marketing
Education
Boise State University 1996 — 2001
BBA, Marketing
Showhomes Home Staging and General Contracting August 2013 - Present
RE/MAX Preferred April 2014 - Present
Regal Connection/myRope.com June 2000 - Present
Carlson October 2007 - August 2013
Carlson Leisure Group September 2002 - October 2007
North Central Consulting, Inc. 1996 - 2001
Whittman-Hart (aka NCC, aka SSA North Central) 1996 - 2001
Whittman Hart 1996 - 2001
marchFIRST 1996 - 2001
AmeriData 1994 - 1996
Skills
Process Improvement, Project Management, Cross-functional Team..., Home Staging, Real Estate License, Training, Business Process..., Marketing, Security, Business Analysis, Team Leadership, SDLC, Change Management, SharePoint, CRM, Product Management, Vendor Management, IT Management, Project Portfolio..., Strategic Planning, Integration, Marketing Strategy, Management, IT Strategy, Strategy, Program Management, Budgets, Software Documentation, Visio, Business Intelligence, Team Building, Leadership, Account Management, Forecasting
Education
University of Wisconsin-Eau Claire 1986 — 1990
Bachelor of Business Administration (BBA), MIS
Kaplan University 2014 — 2014
MN Real Estate Agent License, Real Estate
Holiday Cruises & Tours October 1993 - Present
Carlson Leisure Group 2002 - 2008
Skills
Resorts, Travel Management, Cruises, Leisure Travel, Tourism, Account Management, Sales, Vacation, Travel Planning, Business Travel, Hotels, Leisure, Hospitality, Incentives, Incentive Travel, Adventure Travel, Tour Operators, Luxury, Online Travel, Family Reunions
Education
Florida State University 1975 — 1978
SuperShuttle International/Transdev OnDemand November 2014 - Present
NIIT Technologies Limited (assigned to American Express Global Business Travel) February 2013 - October 2014
Edgenuity Inc. August 2012 - February 2013
US Airways (on behalf of Envision) March 2012 - August 2012
The Chatfield Group September 2009 - March 2012
Central Christian August 2010 - June 2011
American Express Consumer Travel Network September 2007 - September 2009
Meridian Enterprises January 2006 - August 2007
Carlson Leisure Group November 2004 - December 2005
Skills
SDLC, Business Analysis, Project Management, Business Process, Team Leadership, Leadership, Business Architecture, Software Documentation, Management, Visio, SharePoint, Program Management, Strategic Planning, Integration, Process Improvement, CRM, Account Management, Agile Project Management, MS Project, Sabre, Customer Service, Troubleshooting, Data Migration, Team Building, Requirements Gathering, Software Requirements, Software Project..., Clarity, Customer Relations, PowerPoint, Microsoft Office, Change Management, Root Cause Analysis, Microsoft Word, Business Process Mapping, Quality Assurance, Service Oriented..., Microsoft Project
Education
Western Governors University 2012 — 2014
Bachelor of Business Administration (B.B.A.), IT Management
Colorado Technical University 2006 — 2012
BSBA, Project Management
Blowing Rock Properties, Inc July 2011 - Present
Blue Ridge Vacation Cabins September 2009 - July 2011
Blowing Rock Resort Rentals September 2007 - September 2009
Carlson Leisure Group June 2006 - July 2007
Hawksnest Golf and Ski Resort November 2000 - April 2006
Skills
NC Real Estate License, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Marketing, Real Estate, Entech
Education
Appalachian State University 2000 — 2003
BS, Applied Communication, Cum Laude
University of North Carolina at Greensboro 1999 — 2000
Connexions Loyalty Travel Solutions August 2008 - Present
Carlson Leisure Group Destination Marketing Services May 2000 - August 2008
Carlson Leisure Group November 1998 - May 2000
Sun Country Airlines May 1997 - November 1998
American Express Travel Services January 1997 - November 1998
Skills
Customer Relations, Team Leadership, Account Management, New Business Development, Travel, Loyalty Programs, Tourism, Hospitality, Program Management, Operations, Planning, Project Implementation, Call Center, Customer Retention, CRM, Project Planning, Call Centers, Customer Service, Vendor Management
Education
McConnell Travel School
St. Cloud State University
US Foods Culinary Equipment & Supplies September 2012 - Present
Aflac November 2011 - August 2012
Cruise Holidays May 2010 - January 2011
Loyalty Travel Agency January 2008 - May 2010
Carlson Leisure Travel Services September 2006 - January 2008
Carlson Leisure Group September 1997 - September 2006
Carlson Wagonlit September 1997 - September 2006
Cruise Holidays 2000 - 2006
MLT Vacation/Northwest World Vacations September 1985 - August 1997
Skills
Customer Service, Management, Leadership, Sales, Sales Operations, Change Management, CRM, Sales Management, Operations Management, Vendor Management, Competitive Analysis, Call Centers, Start-ups, Process Improvement, Account Management, Direct Sales
Education
Hennepin Technical College 1984 — 1985
Travel, Travel Industry Course
Hopkins Eisenhower High School 1975 — 1977
Carlson Companies January 2008 - Present
Carlson Leisure Group February 2005 - January 2008
Carlson Marketing Group April 2003 - February 2005
Carlson Marketing Group April 1992 - January 2003
Price Waterhouse May 1989 - April 1992
Farm Credit Services of America May 1986 - May 1989
Skills
Vendor Management, Project Management, SDLC, E-commerce, PMO, Leadership, Enterprise Software, Program Management, Business Process..., Business Intelligence, Business Analysis, Team Leadership, Software Development, CRM, IT Management, Integration, Budgets, Information Technology, Enterprise Architecture, Disaster Recovery, IT Strategy, Process Improvement, Cross-functional Team..., SharePoint
Education
University of Minnesota - Carlson School of Management 2004 — 2004
Executive Leadership Program
St. Cloud State University 1982 — 1986
B.S., Computer Science, Marketing
The Arradondo Planning Group, Inc January 2009 - Present
Travel Leaders (formerly Carlson Leisure Travel) January 2007 - Present
Arradondo Planning Group Inc. March 1999 - Present
The Arradondo Planning Group, Inc January 1999 - Present
Carlson Companies Leisure now (Travel Leaders) 2004 - 2009
Carlson Leisure Group March 2004 - April 2007
Skills
Project Planning, Event Planning, Event Management, Budgets, Trade Shows, Marketing, Public Relations, Program Management, Leadership, Hospitality, Meeting Planning, Contract Negotiation, Small Business, Strategic Planning, Marketing Strategy, Public Speaking, Tourism, Customer Service, Social Media, Social Media Marketing, Management, Sales, Hotels
Education
Hotel Marketing & Sale and Hotel
Normandale Community College
AA Travel & Tourism
Normandale Community College
Associate of Applied Science Degree
Carlson Wagonlit Sato February 2010 - Present
Carlson Leisure Group August 2003 - July 2008
Education
Boise State University 2002 — 2007
World Marketing Group LLC February 2007 - Present
Carlson Leisure Group 2004 - 2007
Carlson Travel Academy 1988 - 1999
Skills
Travel Management, Incentives, Hospitality, Tourism, Incentive Travel, Hotels, Account Management, Meeting Planning, Trade Shows, Destination Marketing, Event Management, Management, Business Travel, Event Planning, Revenue Analysis, Business Development, Resorts, B2B, Leisure, Marketing Strategy, Corporate Events, Cruises, Hospitality Industry, Leisure Travel, Online Travel, Yield Management, Hotel Management, Hospitality Management, Travel Technology, Incentive Programs, Tour Operators, Hotel Booking, Awesomeness, Sabre, DMC, Travel Planning
Education
Minnesota State University, Mankato 1984 — 1985
Gelco (Carlson) Travel Academy
Avoya Travel March 2008 - Present
Carlson Leisure Group March 1999 - March 2005
Sysco Foods March 1996 - March 1999
Education
Boise State University
InComm March 2013 - Present
InComm April 2012 - March 2013
Wolfe Rewards and Loyalty May 2010 - May 2012
American Express Incentive Services May 2005 - April 2010
Trader Publishing 2004 - 2005
MERS/Goodwill 2004 - 2004
Carlson Leisure Group 2003 - 2004
Skills
Business Strategy, Profit Maximization, Strategic Partnerships, Brokers, Consulting, B2B, Business Development, Incentives, Motivation, Loyalty Programs, Sales, Project Management, Contract Management, Finance, Rebates, White Papers, Marketing Strategy, Sales Management, Cards, New Business Development, Retail, Strategy, Account Management, Management, Incentive Programs, E-commerce, Salesforce.com, Team Building, Gift Cards, Contract Negotiation, Leadership, Strategic Planning
Education
Webster University 2009 — 2011
MBA, Master of Business Administration
Brigham Young University 1999 — 2003
BA, Political Science
Connexions Loyalty November 2012 - November 2014
Connexions Loyalty January 2010 - November 2012
Carlson Leisure Group /TAG/CLTS/Affinion Goup 2007 - 2010
Carlson Leisure Group 2006 - 2007
Carlson Marketing Group 1988 - January 2006
Skills
SDLC, Business Analysis, Program Management, Project Management, Management, Application Lifecycle..., Helping Clients Succeed, Project Planning, Process Improvement, Change Management, Marketing, Business Intelligence, Visio, Cross-functional Team..., Software Development, Software Project..., Leadership, CRM, Information Technology, Agile Methodologies, IT Strategy, IT Management, Requirements Analysis, SharePoint, Vendor Management
Education
Gustavus Adolphus College 1984 — 1988
Bachelor's Degree, Psychology, Communications
Carlson Rezidor Hotel Group February 2014 - Present
Prime Therapeutics March 2013 - February 2014
Digital River August 2006 - February 2013
Customer Experience Marketing 2004 - 2006
Carlson Leisure Group 1999 - 2004
Carlson Marketing Group 1990 - 1999
Skills
Marketing Strategy, CRM, Loyalty Marketing, Customer Acquisition, Digital Marketing, E-commerce, Leadership, Strategy, Direct Marketing, User Experience, Database Marketing, Analytics, Online Marketing, P&L Responsibility, Email Marketing, Online Advertising, SEO, Marketing, Brand Development, B2B, Management, Customer Retention, Brand Management, Client Services, Customer Engagement, Affiliate Marketing, Customer Experience, Global E-commerce, P&L Management, Integrated Marketing, Multi-channel Marketing, Interactive Marketing, B2B eCommerce, Predictive Modeling, Team Leadership, Project Management, Revenue & Profit Growth, Digital Strategy, Lead Generation, Corporate Branding, Budgets, Budget Monitoring, Revenue Enhancement, E-business, Relationship Marketing, Marketing Management, Product Development, Brand Loyalty, Product Management, Segmentation
Education
University of Minnesota-Twin Cities
BA, Journalism/Advertising
Jenn's Adventure Travel May 2015 - Present
Avoya Travel / American Express March 2010 - March 2013
Carlson Leisure Group March 2005 - March 2010
Skills
Cruises, Tourism, Hotels, Sales, Travel Management, Leisure Travel, Group Travel, Team Leadership, Customer Service, Event Planning, Hospitality, Networking, Retail, Time Management, Volunteer Management, Wine, Event Management, Leisure, Travel Planning, Business Travel
Education
Boise State University 1979 — 1981
Bachelor of Business Administration, Junior
Weis Markets April 2013 - Present
SUPERVALU November 2011 - April 2013
Cub Foods March 2011 - November 2011
Cub Foods May 2010 - February 2011
SUPERVALU, Inc November 2007 - May 2010
Carlson Leisure Group October 2006 - November 2007
SUPERVALU, Inc May 2001 - October 2006
Skills
Employee Relations, Retail, Leadership, Store Management, Supply Chain, Workforce Planning, Customer Service, Human Resources, Marketing Strategy, Employee Training, Analysis, Customer Experience, Recruiting, Strategic Planning, Leadership Development, Purchasing, Budgets, Career Development, Strategy, Sales, Performance Management, Coaching, Grocery, Loss Prevention, Marketing, Access, Training, Merchandising, Sourcing, Forecasting, Team Leadership, Profit, Operations Management, Team Building, New Hire Orientations, Income Statement, Inventory Management, Microsoft Excel, Benefits Administration, Time Management, Program Management, Customer Satisfaction, Change Management, Negotiation, Process Improvement, Outlook, Management, Inventory Control, Succession Planning, Project Planning
Education
St. Cloud State University 1989 — 1993
Bachelor of Science, Business Management; an; Human Resources
My Own Place February 2015 - Present
Confidential. November 2014 - Present
Customer Direct March 2014 - March 2015
Exclusive Events, Inc. October 2013 - November 2013
Carlson Leisure Group August 2000 - July 2007
Suburban Journals January 1998 - January 1999
Copy Usa January 1997 - January 1998
Skills
Customer Service, Cashier, Customer Oriented, Fun, Creative, Outgoing, Teaching, Teamwork, Sales, Leadership, Event Planning, Marketing, Microsoft Office, Design, Desktop Publishing, Macintosh Applications, Photography, Organization Skills
Education
St. Louis Community College 1993 — 1998
Associates Degree in Applied Science, Graphic Design
Travel Leaders Group April 2011 - Present
Travel Leaders March 2008 - April 2011
Travel Acquisitions Group (formerly Carlson Leisure Group) January 2008 - March 2008
Carlson Leisure Group February 1999 - January 2008
Edelman March 2005 - December 2005
American Society of Travel Agents (ASTA) February 1994 - February 1999
Ruder Finn 1993 - January 1994
Skills
Media Relations, Public Relations, Press Releases, Strategic Communications, Internal Communications, Leadership, Tourism, Event Management, Integrated Marketing, Blogging, Email Marketing, Marketing Communications, Public Speaking, Strategic Planning, Advertising, Marketing, Strategy, Marketing Strategy, Social Media, Management, Event Planning, Online Marketing, Social Media Marketing, Entrepreneurship, Corporate Communications, Crisis Communications, Budgets, Online Advertising, Non-profits, Spokesperson, Hospitality, Sales, Reputation Management, Editing, Coaching, Emcee
Education
Marquette University
BA, History, Political Science
Lift Brands January 2014 - Present
Snap Fitness Inc. January 2009 - December 2013
Snap Fitness, Inc. October 2007 - January 2009
Snap Fitness, Inc. and Superior Security 2006 - 2007
Carlson Leisure Group 2002 - 2006
Bearpath Golf and Country Club 1998 - 2001
Skills
Sales Training, Coaching, Operations Support, Franchising, Retail, Customer Relations, Strategic Planning, Management, Sales
Education
The University of North Dakota 1993 — 1998
BBA, Marketing
Cars.com March 2015 - Present
Attractions Dining and Value Guide March 2014 - March 2015
Dex One Corporation June 2009 - June 2012
Omega World Travel 2006 - 2009
Travel Management Partners 2000 - 2003
Carlson Wagonlit Travel June 1997 - June 2000
Carlson Leisure Group January 1999 - February 2000
Carlson Wagonlit Travel February 1992 - June 1997
Skills
Online Advertising, Social Media Marketing, Cold Calling, Account Management, Lead Generation, Advertising, SEM, Customer Service, Digital Marketing, SEO, Google Adwords, B2B, Advertising Sales, Sales Presentations, Automotive, Sales Management, Sales Process, CRM, Strategic Prospecting, Online Marketing, Integrated Marketing, Online Reputation..., Social Media..., Long-term Customer..., Organization Skills, Quota Achievement, New Business Development, Small Business..., Marketing, Sales, Management, Training, Marketing Strategy, Social Networking
Education
TAI Travel Academy 1992 — 1992
Certificate, Tourism and Travel Services Management
Coastal Carolina Community College 1989 — 1991
Business Administration and Management, General
Cruise & Travel Experts September 2014 - Present
Travel Leaders Group 2008 - 2013
Carlson Leisure Group 2000 - 2008
Travel Right, Inc. (A Carlson Wagonlit Franchise Agency) 1987 - 2000
Skills
Leisure Travel, Team Leadership, Business Travel, Management, Customer Service, Travel Management, Leadership, Marketing Strategy, Strategic Planning, Employee Engagement, Leisure, Cruises, Budgets, Public Speaking, Franchising, Microsoft Word, Microsoft Office, Microsoft Excel, Marketing, Full P&L Responsibility, PowerPoint, P&L Management, Vacation, Mergers & Acquisitions, Developing Initiatives, New Business Development, Leading Field Sales..., Building Relationships, Tour Operators, Travel, Travel Planning, International Travel, Travel Industry, Emerging Trends, C-Level Relationships, C-Level Presentations, Revenue Management, Employee Training, Advertising Development, Trade Show Presentations, Direct Sales, Sales Channels, Distribution Channels, Lead Generation, Cost Reduction, Process Improvement, Turnarounds, Human Capital, Leadership Development, Key Account Management
Education
Davenport University 1986 — 1987
Studies in Business Management
Enterprise Holdings April 2015 - Present
McConnell and Associates Corp. May 2013 - April 2014
Carlson Leisure Group January 2006 - September 2008
Spectrum Brands March 1998 - October 2005
Skills
Account Management, Microsoft Office, Payroll, Accounts Receivable, Project Management, Sales, Team Leadership, Team Building
Education
Southern Illinois University, Edwardsville 1993 — 1999
Alton Senior High School 1989 — 1993
Middleton Travel 2000 - Present
Carlson Leisure Group 1999 - 2000
Morris Murdock Travel 1988 - 1999
Skills
Business Travel, Travel Management, Leisure Travel, Hotels, Tourism, Social Networking, Social Media Marketing, Resorts, Sabre, Event Management, Customer Service, Condos, Hospitality
Education
Idaho State University
Delta S Enterprises August 2009 - Present
Travel Leaders May 1994 - July 2009
Carlson Leisure Group 2007 - 2009
South Daktoa State University October 1986 - May 1994
Beta Raven November 1984 - May 1985
Skills
Hotels, Airlines, Leisure, Program Management, Networking, Team Building, Contract Negotiation, Tourism, Cruises, Business Travel, Customer Service, Business Planning, Travel Management, Management, Mergers, E-commerce, Account Management, Sales, Product Development
Education
The University of South Dakota 1980 — 1983
MBA, Business Administration and Management, General
South Dakota State University 1957 — 1961
BSEE, Electrical Engineering
Guidewire Software March 2013 - Present
OptumInsight November 2010 - November 2012
Carol Corp. - Acquired by OptumInsight October 2011 November 2010 - November 2011
Healthsource Global Staffing June 2010 - June 2010
Concur Technologies August 2008 - May 2010
Concur Technologies October 2007 - August 2008
Gelco Information Network - Acquired by Concur Technologies 2007 April 2004 - 2007
Carlson Hospitality Worldwide May 2001 - March 2004
Carlson Leisure Group September 1999 - May 2001
Skills
Salesforce.com, SaaS, Sales, Process Improvement, Solution Selling, Team Building, Administrative Work, Travel and Expense..., Sales Process, Business Objects, Enterprise Software, Business Analysis, Program Management, Project Management, Event Planning
Education
College of St. Catherine 1996 — 1998
Bachelor of Arts, Business Administration: Sales & Marketing
Normandale Community College 1995 — 1996
AA, Liberal Arts
New Prague Senior High 1988 — 1992
Carlson Rezidor Hotel Group May 2014 - Present
Affinion Group July 2010 - May 2014
Connexions Loyalty Travel Solutions April 2008 - June 2010
Carlson Leisure Group January 2004 - April 2008
Carlson Marketing Group May 1999 - January 2004
Carlson Travel Group May 1993 - May 1999
Northwest Airlines, NWA Inc. May 1990 - May 1993
Carlson Companies, Inc. February 1988 - May 1990
Education
Hennepin Technical College
International Institute of Software Testing (IIST)
Minnesota State University, Moorhead
Quality Assurance Institute (QAI)
BI - The Business Improvement Company August 2005 - Present
Carlson Leisure Group 1998 - 2005
Skills
Loyalty Marketing, Account Management, Marketing Management, Direct Marketing, Marketing Strategy, Strategic Partnerships, Loyalty Programs, New Business Development, Marketing, B2B, Marketing Communications, Digital Marketing, Team Leadership, Project Management, Product Marketing, Cross-functional Team..., Product Management, Integrated Marketing, Email Marketing, Product Development, Product Launch, Management, Strategy
Education
Iowa State University 1987 — 1992
Edina 1980 — 1987
Marinan Design Group 2011 - Present
LAW of design 1994 - Present
Carlson Destination Marketing Services 2002 - 2006
Agiliti 2000 - 2003
Carlson Leisure Group 1989 - 2000
Carlson Wagonlit Travel 1989 - 2000
Skills
Copywriting, Marketing Strategy, Product Management, Project Management, Marketing, Brand Development, Graphic Design, Logo Design, Concept Design, Creative Concept Design, Concept Generation, POP design, Trade Show Graphics, Publishing, Book Design, graphic production
Education
University of Minnesota-Twin Cities 1981 — 1986
University of Minnesota-Twin Cities 1981 — 1986
Psych, Fine Art
Minnetonka High School 1978 — 1981
BCD Travel June 2015 - Present
BCD Travel June 2014 - May 2015
BCD Travel October 2010 - June 2014
BCD Travel June 2008 - October 2010
BCD Travel October 2007 - June 2008
BCD Travel October 2006 - October 2007
BCD Travel August 2005 - October 2006
Carlson Leisure Group May 2003 - August 2005
Southwest Airlines March 1999 - December 2000
Southwest Airlines July 1994 - March 1999
Skills
Travel Management, Business Travel, Sabre, Online Travel, Hotels, Airlines, Leisure Travel, Leisure, Call Centers, Travel Planning, Customer Service, Operations Management, Account Management, Team Leadership, Customer Satisfaction, Management
Education
Regis University 2006 — 2007
BS, Business Administration
Boise State University 2001 — 2003
Accounting
University of Central Florida 1998 — 1999
Business
California State University, Fresno 1992 — 1994
General Studies
Connexions Loyalty July 2012 - Present
Connexions Loyalty Travel Solutions January 2008 - July 2012
Carlson Leisure Group January 2005 - January 2008
Carlson Marketing Group June 1994 - April 2005
Skills
Business Analysis, SDLC, Requirements Analysis, Visio, Agile Methodologies, Requirements Gathering, Business Requirements, Use Case, Data Modeling, Team Leadership, Microsoft SQL Server, Waterfall
Education
St. Cloud State University 1990 — 1994
Bachelor of Science (B.S.), Business Computer and Information Sciences
Connexions Loyalty August 2011 - Present
Connexions Loyalty Travel Solutions January 2010 - July 2011
Harris Research, Inc. October 2009 - January 2010
Carlson Leisure Group October 2006 - October 2009
Connexions Loyalty Travel Solutions October 2006 - October 2009
Carlson Leisure Travel Services March 2004 - September 2006
Skills
ITIL, Process Improvement, Call Center, Customer Service, Business Analysis, Six Sigma, Customer Relations, Team Leadership, Data Analysis, Business Process..., Quality Assurance, Microsoft Office 2007, Worldspan, Project Coordination, Project Management, Customer Satisfaction, Operations Management, Vendor Management, Visio, Call Centers, Change Management, Program Management, Team Building, Cross-functional Team..., SharePoint, SDLC, Requirements Analysis, Management, Requirements Gathering, Agile Methodologies, Product Management, Project Planning, Loyalty Marketing, Integration, Strategy, Business Requirements, E-commerce, CRM, Analysis, Agile Project Management, Loyalty Programs, Customer Experience, Incentives
Education
Utah State University 1993 — 1996
Boise State University
FindLaw, part of Thomson Reuters June 2014 - Present
FindLaw, part of Thomson Reuters July 2010 - June 2014
FindLaw, part of Thomson Reuters November 2008 - July 2010
Carlson Leisure Group March 2006 - June 2008
United Health Group-Ovations June 2008 - 2008
Education
Iona College 2001 — 2004
BA, Marketing
St. Jude Medical February 2013 - Present
Service Repair Solutions June 2012 - January 2013
Connexions Loyalty Travel Solutions - Division of Affinion Group March 2012 - June 2012
Connexions Loyalty Travel Solutions - Division of Affinion Group 2008 - April 2012
Carlson Leisure Group January 2008 - February 2008
Data Core Engineering, Inc. April 2003 - 2008
Dunham Associates, Inc. October 1999 - November 2002
Orr Schelen Mayeron & Associates, Inc. October 1997 - November 1999
Orr Schelen Mayeron & Associates, Inc. October 1995 - October 1997
Skills
Active Directory, Server Architecture, VMware, Backup Exec, Watchguard, Symantec Antivirus, IIS, Citrix, Disaster Recovery, Windows Server 2008, Citrix Metaframe, Windows, Windows Server, SQL Server, Windows Server 2003, Servers, Hardware, XP, Troubleshooting, Virtualization, TCP/IP, FTP, DNS, System Administration, DHCP, Cisco, Email Hosting, OWA, ActiveSync, Mail Server, File Servers, DFS, WSUS, Group Policy, NTFS, Load Balancing, SSL, PIX, Requirements Analysis, Terminal Server, Web Servers, VMware ESX, Switches, WebSphere Application..., Linux System..., System Architecture, Hyper-V, Cisco Technologies, Microsoft SQL Server, Windows XP
Education
Ridgewater College 1995 — 1995
Certificate
North Dakota State College of Science 1989 — 1991
AAS
Huron High School 1985 — 1989
Diploma
M. A. Mortenson Company March 2014 - Present
M. A. Mortenson Company January 2008 - March 2014
Allianz Life June 2005 - January 2008
Carlson Leisure Group November 1995 - June 2005
Deloitte August 1991 - November 1995
Skills
Financial Reporting, Budgets, Auditing, Forecasting, Process Improvement, Accounts Receivable, General Ledger, Accounting, Financial Analysis, Accounts Payable, Financial Accounting, Managerial Finance, Internal Controls
Education
St. Ambrose University 1987 — 1991
Carlson Wagonlit Travel January 2013 - Present
Carlson Wagonlit Travel March 2008 - January 2013
Carlson Wagonlit Travel September 2007 - March 2008
Carlson Marketing Worldwide July 2006 - September 2007
Carlson Leisure Group January 2000 - July 2006
Carlson Leisure Group February 1998 - January 2000
Carlson Leisure Group December 1996 - February 1998
Carlson Travel Network / Carlson Wagonlit Travel August 1993 - December 1996
Northwest Airlines June 1989 - June 1992
Skills
Vendor Management, Telecommunications, Change Management, Software Development, Project Planning, Service Delivery, SDLC, Project Management, Process Improvement, Strategy, Outsourcing, IT Management, Call Centers, IT Operations, Business Analysis, Enterprise Architecture, IT Strategy, Leadership, ITIL, Business Intelligence, CRM, Business Process..., Business Process, IT Service Management, PMO, Program Management, Travel Technology, Software Project..., Integration, Requirements Analysis, Visio, Enterprise Software, Disaster Recovery, Operations Management, Management, SharePoint, Agile Methodologies, Information Technology, System Administration, Cross-functional Team..., Incident Management, Team Management, Software Documentation, Cloud Computing, Team Leadership
Education
University of Minnesota - Carlson School of Management 1985 — 1989
Bachelor of Science, Business Management
University of Minnesota-Waseca 1982 — 1984
Associate of Science (AS), Agribusiness
Carlson Rezidor Hotel Group February 2014 - Present
Connexions Loyalty January 2012 - February 2014
Affinion Group 2009 - January 2012
Connexions Loyalty Travel Solutions 2001 - 2009
Carlson Leisure Group 1999 - 2001
Carlson Leisure Group 1997 - 1999
Carlson Companies 1993 - 1997
Skills
Account Management, Customer Relations, Microsoft Office, Call Center, Process Improvement, P&L Management, Business Development, Call Centers, Negotiation, Management, Customer Service, Start-ups, Program Management, Sales, Project Management, Strategic Planning, Training, Leadership, CRM
Education
University of Minnesota-Twin Cities 1989 — 1994
BA, Liberal Arts
Miami University 1988 — 1989
Magneto Power LLC September 2010 - Present
Harland Clarke July 2008 - December 2008
Liberty Marketing Services/Harland Clarke March 2002 - July 2008
Carlson Leisure Group 1998 - 2001
Minnesota Chapter of the Cystic Fibrosis Foundation May 1998 - September 1998
Skills
Segmentation, Marketing, Direct Marketing, Project Management, Direct Mail, New Business Development, Database Marketing, Marketing Communications, Email Marketing
Education
University of St. Thomas - Opus College of Business 2009 — 2009
Mini Master, Project Management
Bemidji State University 1995 — 1998
Bachelors of Science Degree, Mass Communication, Emphases in Public Relations/Advertising & Broadcasting
Ten Two Digital July 2012 - Present
Real Estate Digital January 2002 - September 2012
HomeServices of America 2002 - 2002
Carlson Leisure Group May 2001 - December 2001
Best Buy February 2001 - May 2001
Xcel Energy January 2000 - November 2000
Skills
C#, JavaScript, ASP.NET, XSL, T-SQL, HTML, XPath, TFS, LINQ, Microsoft SQL Server, XML, CSS, jQuery, Web Development, SQL, .NET, Software Development, IIS, Web Services, Web Applications, Project Management
Education
University of Manitoba 1995 — 2000
BSC, Computer Science
Freedom Snacks Gourmet Popcorn April 2015 - Present
Chamber of Commerce January 2014 - March 2015
City of Des Moines, Washington October 2011 - November 2013
Results Travel June 2006 - January 2010
Carlson Leisure Group December 1993 - June 2006
Eastern Airlines February 1972 - January 1991
Skills
Strategic Planning, New Business Development, Customer Relations, Start-ups, Team Building, Account Management, Tourism, Market Planning, Consultative Selling, Sales Management, Business Planning, Franchising, Event Planning, Public Speaking, Incentives, Travel Management, Business Analysis, Selling, Hospitality, Leadership, Program Management, Customer Service, Hotels, Marketing, Sales, Management, CRM, Training, Business Development
Education
Seattle University
BCS, Marketing
Carlson Leisure Group January 1987 - March 2008
Education
Minneapolis Community and Technical College 1982 — 1985
AA, Client Relations, Social Services - Sociology
FCm Travel Solutions April 2009 - Present
Corporate Traveller 2009 - Present
Corporate Traveler USA 2009 - Present
The Travel Franchise Group February 1992 - March 2009
Carlson Travel Franchise Group/Carlson Companies 1994 - 2009
Carlson Leisure Group 1992 - 2009
Carlson Wagonlit Travel 1991 - 2008
Carlson Companies 1991 - 2008
Skills
Travel Management, Business Travel, Sabre, Airlines, Travel Technology, Leisure Travel, Booking Systems, Online Travel, Incentives, Concur, Tourism, Travel Planning, Hotels, Amadeus, Ticketing
Education
University of Illinois at Urbana-Champaign 1980 — 1984
BA, Commercial French/Business Administration
CENTRAL GARDEN & PET March 2014 - Present
State of Idaho September 2013 - February 2014
Connexions Loyalty December 2010 - September 2013
Saia Inc June 2005 - December 2010
Carlson Leisure Group June 2003 - January 2005
Hewlett-Packard August 1998 - May 2003
Skills
Process Improvement, Business Analysis, Customer Service, Team Leadership, Statistical Reporting, Attention To Detail, Chargebacks, Time Management, Microsoft Office, Hiring Practices, Performance Management, Interviewing, Meeting Planning, Project Planning, Project Coordination, Project Implementation, Project Execution, Data Analysis, Data Reporting, Research, Professional Writing, Learning Quickly, Training, Quality Assurance, Troubleshooting, Customer Satisfaction, Call Centers, Employee Relations, PowerPoint, Team Management, Analysis, Coaching, Employee Training, Business Process..., Microsoft Excel, Microsoft Word, Data Entry, Account Reconciliation, Vendor Management, Event Planning, Public Relations, HR Policies, Administration, Change Management, Program Management, Project Management
Education
University of Phoenix 2009 — 2012
MBA, Human Resource Management, 3.88
University of Phoenix 2002 — 2007
BS/BM, Business Management, 3.8
St. Louis Convention & Visitors Commission June 2009 - Present
TravelPlex-American Express October 2009 - February 2010
Travel Learning Connections February 2007 - February 2009
Carlson Leisure Group December 2002 - January 2009
Cosmopolitan Events 2009 - 2009
BASF August 1987 - May 2002
Education
The College of Wooster 1983 — 1987
Bachelor of Arts, Chemistry
The George Washington University
Travel Leaders October 2008 - Present
Carlson Leisure Group May 1999 - September 2008
Buckhead Life Restaurant Group May 1993 - December 1997
Pavilion Restaurant Group October 1987 - November 1993
Skills
Travel Management, Business Travel, Customer Relations, New Business Development, Tourism, Travel Technology, Account Management, Online Travel, Airlines, E-commerce, Customer Service, Management, Sabre, Hospitality, Hotels, Leisure Travel, Training, Contract Negotiation
Education
University of South Florida 1980 — 1982
BFA, Dance and Theater
Colby-Sawyer College 1974 — 1976
AA, Theater and Dance
Le Financial Inc. 2010 - Present
Charter Communications October 2009 - December 2009
Travel Connection May 2008 - November 2008
Maritz Travel Company May 2006 - May 2008
Travel Connection 2008 - 2008
Maritz Travel Company 2006 - 2008
Carlson Leisure Group December 2005 - April 2006
Barnes Jewish Hospital April 2002 - May 2005
Barnes Jewish Hospital 2003 - 2005
Neurology Consultants May 1999 - May 2001
Education
Southwestern Illinois College 1997 — 1998
Certification, Associate Applied Science in Medical Assisting
Lenape High School 1983 — 1987
Diploma, College Prep
CALC, Institute of Technology
Microsoft Certified Systems Administrator
Southwestern Illinois College
Medical
MarkMonitor March 2011 - Present
Carlson Leisure Group 2001 - 2010
Skills
E-commerce, Email Marketing, Data Analysis, Cross-functional Team..., Team Leadership, Marketing, Account Management, Change Management, Leadership, Analytics, Project Management, Strategic Planning, Social Media, Online Advertising, Process Improvement, Marketing Strategy, Management, PPC
Education
Boise State University 1995 — 1999
Bachelor's degree, Health Information/Medical Records Administration/Administrator
Carlson Leisure Group September 2009 - Present
HREC Investment Advisors January 2005 - September 2009
PKF Consulting January 2004 - January 2005
Skills
Hospitality, Tourism, Resorts, Hotel Management, Hotels, Travel Management, Hospitality Industry, Revenue Analysis, Leisure, Real Estate, Hospitality Management, Contract Negotiation, Location Intelligence, Real Estate Development
Education
Franklin College
Bachelor of Science (BS), Pre-Law Studies
University of Louisville
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services