Credit Acceptance
Industry: Finance company
DescriptionCredit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. The company operates this financial program through a national network of dealer-partners, the automobile dealers participating in the programs. Headquarters: Southfield, Michigan, United States CEO: Brett A. Roberts (Jan 2002–) Founder: Donald Foss Founded: 1972 Subsidiaries: Credit Acceptance Funding Llc 2016-1,
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Credit Acceptance Employees
Credit Acceptance June 2014 - Present
Credit Acceptance October 2011 - June 2014
Express Scripts May 2008 - October 2011
Express Scripts November 2007 - May 2008
Express Scripts April 2004 - November 2007
Skills
Team Building, Training, Performance Management, Microsoft Office, Outlook, Project Management, Employee Training, PowerPoint, Teamwork, Hiring, Payroll, Leadership Development, Microsoft Word, Management, Microsoft Excel, Process Improvement, Leadership, Customer Satisfaction, Team Leadership, Coaching, Supervisory Skills, Call Centers, Customer Retention, Time Management, Data Entry, Insurance, Employee Relations, Recruiting, Data Analysis, Quality Assurance, Staff Development, Public Speaking, Troubleshooting, Customer Service, Inventory Management, Customer Experience, Telephone Skills, Forecasting, Account Management, Team Management, Interviews, Project Planning, Event Planning, Retail, Healthcare, Cross-functional Team..., Strategic Planning
Education
University of Phoenix 2006 — 2008
Bachelor's degree, Human Services/Management
College of Southern Nevada 2000 — 2002
Associate of Applied Science, Emergency Medical Technology/Technician (EMT Paramedic)
Credit Acceptance August 2013 - Present
Credit Acceptance January 2012 - August 2013
Credit Acceptance October 2008 - January 2012
Credit Acceptance February 2005 - October 2008
Crown BMW/Subsidiary of Asbury Automotive Group March 2003 - February 2005
KC Auto Sales December 1999 - March 2003
Purvis Brothers Ford October 1997 - December 1999
JD Byrider/Subsidiary of Pulliam Ford August 1994 - October 1997
Skills
Networking, Business Planning, Finance, Sales Process, Profit, Sales, Sales Management, B2B, Loans, Credit, New Business Development, Account Management, Automotive, Portfolio Management, Marketing, Finance Services, Cold Calling, Process Improvement, Management, Credit Risk, Sales Hiring, Performance Management, Leading Meetings, Negotiation, Customer Satisfaction, Selling, Strategy, Team Building, Leadership, Customer Retention
Education
University of North Carolina at Greensboro 1987 — 1990
BA, Organizational Communications
Credit Acceptance February 2013 - Present
Credit Acceptance January 2012 - February 2013
Credit Acceptance September 2010 - January 2012
Masco Corporation August 2005 - September 2010
Masco Corporation August 2004 - August 2005
Valassis January 2002 - January 2003
Skills
SAS, SDLC, Business Analysis, Data Analysis, Analytics, SAS programming, PL/SQL, Oracle PL/SQL..., Autosys, DataFlux, JMP, Credit Analysis, Credit Risk, Portfolio Management, Financial Analysis, Credit, ETL, Data Warehousing, Software Documentation, Statistical Modeling, Business Intelligence, Access, Forecasting, Process Improvement, Management, Leadership, SQL
Education
University of Michigan-Dearborn 2000 — 2003
Bachelor of Business Administration (BBA), Management Information Systems, General
Credit Acceptance July 2012 - Present
Credit Acceptance November 2009 - July 2012
Credit Acceptance August 2007 - November 2009
Credit Acceptance November 2005 - August 2007
Skills
Process Improvement, Excel, Accounting, Word, Account Reconciliation, Financial Analysis, Access, Forecasting, Financial Reporting, Finance, Sarbanes-Oxley Act, Financial Accounting, Variance Analysis, Business Analysis, Internal Controls, Outlook, Leadership, Microsoft Excel, Microsoft Word
Education
University of Phoenix
MIS, Information Systems
Wayne State University
BS, Accounting
Urban Lending Solutions June 2015 - Present
Credit Acceptance October 2014 - June 2015
JPMorgan Chase March 2012 - December 2013
Capital Title Insurance Agency October 2001 - March 2012
ADP Autosource November 1999 - April 2001
Interfirst August 1996 - June 1999
Skills
Loans, Customer Service, Mortgage Lending, Banking, Mortgage Banking, Strategic Planning, Real Estate, Process Improvement, Call Centers, Management, Financial Analysis, Consumer Lending, Credit, Team Building, Training, Negotiation, Leadership, Customer Satisfaction, Coaching, Finance, Underwriting, Microsoft Office, Credit Analysis, Microsoft Excel
Education
University of Phoenix 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration
University of Phoenix 2003 — 2008
BS, Business Administration and Business Management
Credit Acceptance October 2014 - Present
OnSight Solutions, LLC August 2013 - October 2014
Republic Media January 2012 - June 2013
AutoTrader.com 2006 - 2011
Skills
US Hispanic Market, Hispanic Market, Advertising, Automotive, Market Development, Product Launch, Building Relationships, Profit, Sales, Sales & Marketing..., DoubleClick, Call Center, Salesforce.com, Follow-through Skills, Persistence, Lead Generation, Account Management, Customer Retention, SEM, Digital Marketing, Online Advertising, Marketing Strategy, Marketing, Newspaper, SEO, Team Leadership, Leadership, Multimedia, Advertising Sales, B2B, Sales Presentations, New Business Development, Direct Marketing, Media Planning, Email Marketing, Digital Media
Education
University of Phoenix 2001 — 2002
Halliburton September 2013 - Present
Halliburton February 2013 - August 2013
Academy January 2012 - February 2013
Ford Motor Company October 2008 - January 2012
Credit Acceptance October 2007 - October 2008
Valassis May 2000 - October 2007
InnoVision Technologies 1998 - 2002
PRT 1997 - 1998
Tata Unisys 1994 - 1996
Skills
Agile Methodologies, SDLC, Unified SDM, SharePoint, Business Analysis, Business Intelligence..., RequisitePro, Retail, Requirements Gathering, Data Warehousing, Business Intelligence, Business Objects, Requirements Analysis, Scrum, PMO, Waterfall, Analysis, Business Process Design, E-commerce, Testing, Software Development, Business Requirements, Business Process, Quality Assurance, Vendor Management, Integration
Education
University of Mumbai 1990 — 1994
Bachelor of Engineering (B.E.)
Modis March 2007 - March 2013
Credit Acceptance July 2004 - December 2006
Sweet Systems October 2000 - March 2004
Innovision Technologies April 1998 - June 2000
Urban Science August 1997 - April 1998
Andersen Consulting October 1994 - April 1997
Education
University of Michigan 1990 — 1994
BSE, Mechanical Engineering
Blue Cross Blue Shield of Michigan April 2010 - March 2013
Credit Acceptance March 2008 - April 2010
Comcast October 2005 - November 2007
DTE Energy July 2002 - October 2005
Skills
Aspect ACD, eWFM, IEX Total View, Blue Pumpkin, Dialer Management, Avaya IP Telephony, Virtual Hold, Microsoft SQL Server, Data Analysis, SQL, Training, Software Documentation, Performance Management, Management, Call Centers
Education
University of Phoenix 2009 — 2010
Master of Information Systems, Computer and Information Sciences and Support Services, 3.5
University of Phoenix 2006 — 2008
Bachelor of Information Techology, Information Technology, 3.2
Goldman Sachs May 2015 - August 2015
Mission Essential December 2010 - April 2013
Credit Acceptance January 2009 - November 2010
RadioShack January 2006 - December 2008
The Home Depot October 2003 - January 2006
Education
University of Michigan - Stephen M. Ross School of Business 2013 — 2016
Bachelor's degree, Organizational Studies & Business Strategy
Credit Acceptance December 2012 - Present
Credit Acceptance December 2006 - December 2012
Verizon January 2006 - November 2006
Skills
Process Improvement, Business Analysis, Customer Satisfaction, Vendor Management, Customer Service, Finance, ITIL, Leadership, Team Building, Team Leadership
Education
University of Phoenix 2004 — 2006
Information Technology
Credit Acceptance November 2012 - April 2014
Automotive Industries May 2012 - November 2012
Baker Nissan March 2012 - May 2012
Office Depot August 2011 - March 2012
Synergy Supply Chain Management November 2009 - June 2011
Walmart August 2007 - October 2009
Nations Express June 2006 - June 2007
Pro Auto Careers June 2005 - June 2006
Sandy Springs Ford August 2004 - June 2005
US Army June 1999 - December 2004
Skills
Sales Management, Operations Management, Finance, Business Development, Logistics Management, Military Experience, Transportation..., Ministry Leadership, Christian Ministry, Officiating, Automotive Finance, Automotive Special..., World Class Customer..., Sales, Inventory Management, Sales Process, Pricing, Strategy, Negotiation, Dealers, Customer Retention, Customer Satisfaction, Recruiting, Budgets, Income Statement, P&L, Customer Service, Sales Operations, Forecasting, B2B, Credit, Team Building, Analysis, Inventory Control, Selling Skills, Account Management, New Business Development, Automobile, Automotive
Education
Trinity College of the Bible and Trinity Theological Seminary 2014 — 2014
Bachelor of Arts (B.A.), Pastoral Ministry
University of Phoenix 2012 — 2014
Management, Business Administration and Management, General
Automotive Dealership Institute 2012 — 2012
Diploma, Automotive Finance and Insurance
Marlin High School 1995 — 1999
Diploma, Basics
Focus Tools LLC (Focus MWD) January 2015 - Present
Credit Acceptance May 2012 - January 2015
Brooks Street Auto April 2008 - June 2012
4 Seasons Subaru February 1995 - April 2008
Skills
Automotive, Strategic Planning, Six Sigma, Lean Manufacturing, Process Improvement, Account Management, Continuous Improvement, Forecasting, Cross-functional Team..., Negotiation, Customer Satisfaction, Team Building, Product Development, Sales Process, Sales Operations, Purchasing, Process Engineering, Manufacturing, Supply Chain Management, Supply Chain, Customer Retention, Operations Management
Education
University of Montana 1990 — 1993
Bachelor's degree, Finance and Financial Management Services
Credit Acceptance August 2014 - Present
Credit Acceptance June 2012 - July 2014
Credit Acceptance July 2011 - June 2012
Charter Township of Canton August 2004 - July 2011
Performax Physical Therapy December 2010 - April 2011
University of Michigan-Dearborn January 2010 - April 2010
Skills
Customer Service, Microsoft Office, Event Planning, Public Speaking, Project Management, Leadership, Management, Process Improvement, PowerPoint, Team Leadership, Microsoft Excel
Education
University of Michigan-Dearborn 2007 — 2011
Psychology, Pre-Medical
Canton High School 2004 — 2007
Sun Communities, Inc December 2012 - Present
Credit Acceptance May 2012 - November 2012
Credit Acceptance May 2011 - May 2012
Credit Acceptance November 2009 - May 2011
Varilease Technology Finance Group February 2008 - July 2009
Brighton Commerce Bank July 2006 - February 2008
Huron Community Bank August 2005 - July 2006
Huron Community Bank February 2004 - August 2005
Skills
Credit, Cash Management, Credit Analysis, Finance, Commercial Banking, Sarbanes-Oxley Act, Treasury Management, Marketing, Banking, Forecasting, Leadership, Microsoft Office, Securitization, Asset Based Lending, Cash Flow Forecasting, Debt Management, Oracle, SAS, SOX, Corporate Treasury, Equipment Finance, Ratings, Remarketing, Economic Forecasting, Interest Rate..., Interest Rate Risk..., Asset Tracking, Restrictive Covenants, Financial Reporting, Yardi, Budget Forecasts, Sales Operations, Indirect Sales Channels, Consumer Lending, Operations Management
Education
Walsh College of Accountancy and Business Administration 2009 — 2013
MBA, Strategic Leadership
University of Michigan-Dearborn 1999 — 2003
Bachelors of Business Administration, Finance
Novi High School 1995 — 1999
Credit Acceptance September 2011 - Present
Credit Acceptance September 2008 - August 2011
Skills
Subprime, Remarketing, Credit, Automobile, Loans, Credit Analysis, Automotive, Consultative Selling, Customer Satisfaction, Credit Risk, Sales Management, Profitability, B2B, Underwriting, Hiring, Forecasting, Selling, New Business Development, Account Management, Operations Management, Profit, Team Building, Risk Management, Negotiation, Retail, Team Leadership, Competitive Analysis, Coaching, Banking, Business Development, Business Planning, CRM, Call Centers, Cold Calling, Consumer Lending, Customer Retention, Dealers, Direct Sales, Executive Management, Finance, Leadership, Loss Mitigation, Management, Marketing, Portfolio Management, Pricing, Relationship Management, Sales, Sales Operations, Sales Presentations
Education
University of Michigan 1995 — 2000
Bachelors in Finance, Business management
North Carolina November 2014 - Present
Credit Acceptance January 2014 - November 2014
Servpro of Greensboro North, Burlington, and Kernersville December 2011 - December 2013
Enterprise Holdings Inc. January 2002 - July 2011
The Home Depot August 1996 - January 2002
Skills
Sales, Sales Management, Sales Management..., Disaster Recovery, Finance, Consulting, Business Development..., Business Development, Customer Service, Account Management, Key Account Development, Selling, Management, Retail, Social Media Marketing, Customer Retention, Cold Calling, Sales Process, Sales Operations, Marketing, Direct Sales, Sales Presentations, Insurance, Customer Satisfaction, B2B, Contract Negotiation, New Business Development, Small Business, Negotiation, Pricing, Salesforce.com, Team Building, Leadership, Procurement
Education
University of North Carolina at Greensboro 1992 — 1996
BS, Mathematics and Education
University of North Carolina at Chapel Hill 1990 — 1991
East Forsyth High School
Skopos Financial November 2012 - Present
Ally Financial Inc. January 2014 - June 2014
TD Auto Finance July 2011 - November 2012
Credit Acceptance 2009 - July 2011
Sovereign Bank 2006 - 2008
WFS Financial / currently Wells Fargo April 2003 - 2006
AmeriCredit 1997 - 2003
Champion Financial Services 1993 - 1995
Champion Financial Services 1993 - 1995
Skills
Credit, Credit Analysis, Loans, Underwriting, Consumer Lending, Credit Risk, Banking, Sales Management, Portfolio Management, Risk Management, Finance, Relationship Management, Profit, Financial Analysis, Customer Retention, Account Management, Strategic Planning, Client Relations, Customer Service, Contract Negotiation, Forecasting, Product Marketing, Sales Development, New Business Development, Event Coordination, Presentations, Consultative Sales, Business Intelligence, Productivity Improvement, Marketing Program..., Performance Improvement, Territory Startup and..., Staff Development, Auto Finance, Auto Lending, Subprime Auto Finance, Subprime Auto Lending, Indirect Auto Lending, Indirect Auto Finance, Subprime Automotive..., Subprime Automotive..., Indirect Automotive..., Indirect Automotive..., Nonprime Auto Finance, Nonprime Auto Lending, Nonprime Automotive..., Nonprime Automotive..., Automotive Consulting, Strategic Profit..., Dealer Product Services
Education
Evangel University
Business Administration and Management, General
University of Phoenix
Business Administration and Management, General
Sabino High School
Homesite Mortgage August 2012 - March 2014
Credit Acceptance 2008 - 2012
Michigan Schools and Government Credit Union 1999 - 2001
Skills
Loans, Credit, Credit Analysis, Funding, Mortgage Lending, Customer Service, Consumer Lending, Credit Risk, Loan Origination, Banking, Credit Cards, Mortgage Banking, Call Centers, Negotiation, Credit Scoring, FHA, Cross Selling, Retail Banking, Customer Satisfaction, Lines Of Credit, Asset Based Lending, Residential Mortgages, Construction Loans, Risk Management, Finance, Team Building, Underwriting, FHA Financing, Conventional Financing, VA Loans, Mortgage Underwriting, Mortgage Processing, USDA Rural Housing, Customer Retention
Education
Fitzgerald High School
Diploma, Business
University of Phoenix
CalAmp Corp. June 2014 - Present
CarFinance.com January 2013 - May 2014
LoanPlus guided by Spireon, Inc. November 2011 - December 2012
Credit Acceptance 2006 - 2011
GMAC Commercial Finance 2005 - 2006
Key Bank 1996 - 2005
Auto One Acceptance 1994 - 1996
Enterprise Rent-A-Car 1989 - 1992
Skills
Marketing Communications, Management Consulting, Sales Presentations, Marketing Strategy, Time Management, Pitching, Sales Management, Consultative Selling, Selling, Selling Skills, Management, Portfolio Management, New Business Development, Coaching, Loans, Finance, Sales, Leadership, Marketing, Strategic Planning, Training, Relationship Management, Operations Management, Negotiation, Customer Retention, Account Management, Risk Management, Credit, Business Development, Pricing, Strategy, Banking, Sales Process, Press Releases, Profit, Customer Satisfaction, Direct Sales, Automotive, Financial Services, Team Building, Automobile, Business Planning, CRM, Forecasting, Lead Generation, Executive Management, B2B, Competitive Analysis, Sales Operations, Call Centers
Education
University of Puget Sound 1985 — 1989
BA, Business Management
Credit Acceptance September 2013 - Present
Ryan Chevrolet Cadillac, Chrysler, Dodge, Jeep, Ram March 2006 - September 2013
Suburban Chevrolet October 1997 - March 2006
Skills
Automotive, Automobile, Reynolds, Sales Management, Vehicles, Microsoft Word, Automotive Aftermarket, Credit, Team Leadership, Sales, Training, Selling, Customer Satisfaction, Negotiation, Sales Operations, Account Management
Education
University of Phoenix 2003 — 2004
Business
University of Minnesota-Twin Cities 1984 — 1989
Business
ProQuest May 2009 - Present
ProQuest March 2007 - May 2009
ProQuest June 2006 - March 2007
R L Polk March 2004 - June 2006
Credit Acceptance January 2003 - March 2004
PricewaterhouseCoopers August 1998 - January 2003
Taylor & Morgan 1994 - 1998
Skills
Accounting, Mergers, Sarbanes-Oxley Act, Financial Reporting, Financial Analysis, Forecasting, Budgets, Process Improvement, Managerial Finance, Internal Controls, Accounts Receivable, Strategic Planning, Business Analysis, Corporate Finance, General Ledger, Microsoft Excel, Due Diligence, Business Planning, Accounts Payable, CPA, US GAAP, SEC filings, Consolidation, Mergers & Acquisitions, Finance, Strategic Financial..., Acquisition Integration, Variance Analysis, Hyperion Enterprise
Education
University of Michigan-Flint 1994 — 1998
BBA, Accounting
Credit Acceptance January 2011 - Present
Skills
Business Intelligence, SAS programming, Data Analysis, OBIEE, Microsoft Excel, Customer Service, Program Evaluation, Business Analysis, Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Tractor, Gorilla, Access, Cat Herding, Credit Risk, Cross-functional Team..., Oracle CRM, Process Improvement, Fruity Loops, Dinosaurs, Knitwear, SAS Programming, Analysis, Analytics, Sales, Team Building
Education
Wayne State University 2006 — 2009
Master of Arts (MA), Public Policy Analysis
University of Michigan-Dearborn 2000 — 2006
Bachelor of Arts (BA), Political Science and Government
IBM January 2014 - Present
IBM November 2012 - December 2013
IBM July 2012 - October 2012
Curam Software June 2011 - June 2012
Curam Software January 2008 - May 2011
Curam Software January 2007 - December 2007
Curam Software January 2006 - December 2006
Credit Acceptance November 2003 - December 2005
EDS May 1995 - October 2003
Plastipak Packaging July 1994 - May 1995
Skills
SDLC, Project Management, Strategic Planning, Training, CRM, Vendor Management, Program Management, Business Analysis, SharePoint, Change Management, Business Process, Process Improvement, Requirements Analysis, Enterprise Architecture, Business Intelligence, E-Learning, IT Strategy, Software Project..., Leadership, Management Consulting, Integration, PMP, Project Planning, Requirements Gathering, Project Portfolio..., Management, Enterprise Software, Business Process..., SaaS
Education
University of Michigan 1984 — 1992
Comerica Bank March 2013 - Present
Comerica Bank March 2012 - Present
Experis (Formerly Jefferson Wells) November 2009 - March 2012
Credit Acceptance March 2004 - May 2009
UHY Advisors June 1999 - November 2003
Skills
Talent Acquisition, Applicant Tracking..., Recruiting, Onboarding, Human Resources, Talent Management, Performance Management, Technical Recruiting, Organizational...
Education
University of Michigan-Dearborn
Bachelor's degree, Psychology, Sociology and Business
Trenton High School
Credit Acceptance July 2014 - Present
Credit Acceptance March 2014 - July 2014
Credit Acceptance June 2013 - March 2014
Challenge Detroit August 2012 - August 2013
Credit Acceptance September 2012 - June 2013
Jaffe Raitt Heuer & Weiss, P.C. May 2012 - August 2012
Consider Magazine May 2010 - December 2011
U.S. House of Representatives June 2011 - August 2011
BunkerSec Corp. May 2011 - June 2011
Skills
Research, Public Policy, Nonprofits, Social Media, Adobe Creative Suite, Public Speaking, Event Planning, Video Editing, Editing, Social Networking, PowerPoint, Community Outreach, Fundraising, Business Strategy, Internal Communications, Corporate Communications, Non-profits
Education
University of Michigan 2008 — 2012
Bachelor of Arts (BA), Gerald R. Ford School of Public Policy
Credit Acceptance December 2014 - Present
Ford Motor Credit Company July 2012 - December 2014
Bonefish Grill and Roy's Hawaiian Fusion January 2008 - May 2012
Qingdao University May 2011 - August 2011
Ocean University of China May 2010 - July 2010
Skills
Chinese Language, Chinese Culture, Marketing Strategy, Promotion Planning, Blogging, Customer Satisfaction, Tactical Marketing, Chinese, Marketing, Teamwork, Chinese culture, Leadership Development, Customer Service, PowerPoint, Public Speaking, Social Networking, Team Building, Team Leadership, Sales, Customer Retention, Leadership, Management, Negotiation, Sales Management, Sales Process
Education
University of South Florida 2009 — 2011
Bachelor of Science, International Business, Chinese, Marketing
Bank of America April 2014 - Present
AT&T October 2012 - April 2014
Credit Acceptance October 2009 - August 2012
Allegiant Air October 2006 - March 2009
Eldorado Resorts January 2005 - May 2006
Trafficpower.com May 2003 - January 2005
Skills
Customer Service, Data Entry, Call Center, Microsoft Excel, Accounting, Call Centers, Customer Satisfaction, Payroll, Telephone Skills, Training, Fax, Software Documentation, Microsoft Word, Microsoft Office, Sales
Education
University of Phoenix 2015 — 2019
Bachelor’s Degree, Elementary Education and Teaching
Las Vegas College 2001 — 2003
Medical Assisting Diploma, Medical Assistant
Virtual Finance Director, LLC September 2015 - Present
High performance capital October 2014 - August 2015
Centrus Auto Finance October 2012 - October 2014
Credit Acceptance July 2011 - September 2012
BBVA Compass January 2011 - July 2011
Wells Fargo June 2009 - January 2011
JK Chevrolet January 2002 - September 2009
JK Chevrolet 1999 - 2007
Reliable Chevrolet 1990 - 1999
Skills
Credit, Banking, Finance, Management, Team Building, Customer Service, Sales, Financial Services, Leadership, Credit Analysis, Sales Management, Negotiation
Education
University of North Texas 1986 — 1990
BA, Business managment
Credit acceptance November 2000 - Present
Skills
Financial Analysis, Internal Controls, Customer Service, Finance, Forecasting, Leadership, Management, Process Improvement, Microsoft Excel
Education
University of Phoenix 2008 — 2009
Still pursing, Accounting
Western Michigan University 1995 — 1996
Accounting and Finance
Wayne County Community College District
Credit Acceptance November 2014 - Present
Enterprise Rent-A-Car May 2011 - November 2014
Skills
Customer Satisfaction, Account Management, Customer Retention, Cold Calling, Customer Service, Profit, Sales, Sales Operations, Sales Management, Sales Process, Inventory Management, New Business Development
Education
University of South Carolina-Columbia 2003 — 2007
Cornerstone Dealer Development, LLC 2013 - Present
The Van Horn Automotive Group 2012 - 2013
Credit Acceptance 2010 - 2012
Retail Auto Industry 2004 - 2010
Skills
Special Financing..., F&I Training &..., Reinsurance, BHPH Development, BDC Development, Sales Training &..., Leadership Development, Collections, Profit, Sales Operations, Sales, Finance, Leadership, Management, Automotive, Retail, Dealers, Employee Training, Inventory Management, Training, Automobile, Sales Process, Customer Satisfaction, Customer Retention, Team Building, Sales Management, Negotiation, New Business Development
Education
University of Phoenix
Credit Acceptance October 2012 - Present
Verizon Wireless April 2010 - June 2012
Verizon Wireless September 2008 - April 2010
Verizon Wireless June 2005 - September 2008
Skills
Customer Service, Management, Process Improvement, SDLC, Leadership, Banking, Sales, Finance, Team Building, Loans
Education
University of Phoenix
Aerobiology Laboratory Associates, Incorporated August 2014 - Present
Conestoga-Rovers & Associates (CRA) 2013 - October 2013
EMLab P&K 2009 - 2013
Credit Acceptance August 2006 - December 2008
Drive Financial Services September 2003 - September 2006
Skills
Hazardous Waste..., Environmental Compliance, Waste Management, Waste, Remediation, Environmental Services, Recycling, Environmental Consulting, Environmental Awareness, Environmental Science, Asbestos, Solid Waste, Water, Indoor Air Quality, Soil, Environmental...
Education
UNLV 2000 — 2003
University of Nevada-Reno 1999 — 2000
Fresno Housing Authority May 2015 - Present
Aetna September 2014 - April 2015
Zappos Family of Companies August 2010 - June 2014
Credit Acceptance June 2008 - August 2010
Bank of America December 2005 - March 2007
Skills
Customer Service, Banking, Concierge, Wellness, Employee Benefits, Wellness Coaching, Marketing, Shuttle, Guided Tours, Shoes, clothing, Start-ups, Microsoft Excel, Call Center, Process Improvement, Human Resources, HR Policies, Employee Engagement, Volunteer Management, Sports, Motivation, Management, Leadership, Team Building, Training, Time Management, Event Planning, Social Media Marketing, Microsoft Office, Public Speaking, PowerPoint, Inventory Management, Coaching, Sales, Social Media, Leadership Development, Event Management, Fitness, Strategic Planning, Retail, Employee Relations, Negotiation, Employee Training, Recruiting, Team Leadership, Social Networking, E-commerce, Marketing Strategy, Project Management
Education
University of Phoenix
Business Administration and Management, General
Credit Acceptance October 2012 - Present
Arcadia/Transouth Financial October 2002 - September 2012
Norwood Motor Group June 1998 - October 2002
Rollins Truck Rental September 1990 - June 1998
United States Marine Corps December 1983 - September 1985
Skills
Sales Management, Contract Negotiation, Team Building, consulative selling, Business Development, Customer Service, Key Account Management, Key Account Development, Leadership, Negotiation, Purchasing, Lead Generation, Management, Sales, Selling, Recruiting, Inventory Management, New Business Development, Sales Process, Account Management, Customer Retention, Customer Satisfaction, Sales Operations, Automotive, Profit, Finance, Pricing
Education
University of Rhode Island 1986 — 1990
Bachelor Degree, Business Administration
Credit Acceptance April 2010 - Present
Credit Acceptance August 2008 - April 2010
Ford Motor Company June 2008 - August 2008
Ciber April 2005 - August 2008
Ford Motor Company December 2002 - June 2008
Denso November 2004 - April 2005
Preferred Funeral Choices 2003 - 2005
Triactive 2000 - 2002
MCI WorldCom 1999 - 2000
Lockheed Martin February 1997 - April 1999
Skills
Managerial Accounting, Strategic Planning, Cost Reduction..., Business Communications, Policy Analysis, Procedure Development, Infrastructure Planning, Enterprise Architecture, Resource Management, Performance Analysis, Root Cause Analysis, Virtualization, Cloud Computing, VMware, Linux, Microsoft Technologies, EMC, Cisco UCS, Enterprise Storage, Enterprise Backup, Large Scale Deployments, Globalization, Oracle, Solaris, SunSystems, HP, Career Development, Talent Selection, ITIL, Disaster Recovery, Data Center, Servers, High Availability, Integration, Unix, Management, Networking, Security, Infrastructure, Enterprise Software, Leadership, SAN, Consulting, Process Improvement, Databases, Project Management, SharePoint, Storage, Windows Server, Active Directory
Education
University of Michigan 2005 — 2011
BBA, Economics / History
Credit Acceptance May 2013 - Present
Credit Acceptance January 2010 - May 2013
Budco November 2007 - May 2009
Budco July 2006 - November 2007
Ameriquest Mortgage March 2005 - May 2006
Ameriquest Mortgage March 2004 - March 2005
Plaza Importers, Inc. January 1997 - March 2004
Skills
Microsoft Office, Customer Service, Account Management, Marketing Communications, Direct Marketing, Direct Mail, Email Marketing, Marketing, Social Media, Marketing Strategy, Strategic Planning, New Business Development, Sales, B2B, Microsoft Excel, Public Relations, Credit, Forecasting
Education
University of Michigan 2000 — 2004
Bachelor of Business Administration, Marketing Concentration, Communication Minor, Graduated with Distinction.
Credit Acceptance April 2014 - Present
Skills
Java, C++, Statistics, SQL, Economics, HTML, JavaScript, JSP, MySQL, PHP, Rational Application..., Excel, Eclipse, HTML 5, Java Enterprise Edition, Matlab, phpMyAdmin, Econometrics, LaTeX, Maple, Mathematical Analysis, Mathematics, Risk Analysis, Stata, Statistical Data..., Web Applications, Web Development, Microsoft Excel
Education
University of Michigan 2009 — 2013
Bachelor of Science, Economics, Mathematics of Finance and Risk Management
Utica Center for Mathematics, Science, and Technology 2005 — 2009
Utica Eisenhower High School 2005 — 2009
Credit Acceptance March 2015 - Present
The Augusta Chronicle November 2007 - October 2014
Public Storage 2007 - 2008
Enterprise Rent-A-Car March 1993 - August 2006
Skills
Sales Management, Marketing Strategy, Advertising Sales, Digital Media Sales, Online Advertising, Contract Negotiation, Advertising, Account Management, Training, Marketing, B2B, Online Marketing, Social Networking, Recruiting, Social Media, Management, Leadership, Sales, Social Media Marketing, New Business Development, Customer Service, Strategic Planning, Public Relations, Event Management, Retail, Public Speaking, Team Building, Budgets, Marketing Communications, Email Marketing, Newspapers, Sales Operations, Event Planning, Facebook, Customer Retention, Fundraising, Digital Media, Small Business, Sales Process, Direct Sales, Lead Generation, Sales Presentations, InCopy, Salesforce.com, Selling, Market Planning, Headline Writing, AP Style, Newsletters, Customer Satisfaction
Education
University of South Carolina-Columbia
Math-Statistics
GE Capital November 2013 - Present
Credit Acceptance March 2013 - October 2013
Lear Corporation April 2010 - February 2013
GMAC November 2009 - February 2010
Blazent November 2007 - June 2009
Accenture Technology Solutions (Health Alliance Plan) September 2007 - November 2007
Accenture Technology Solutions (The Dow Chemical Company) August 2004 - August 2007
Unisys Corporation May 2000 - August 2004
Education
University of Michigan
Bachelor's degree
Wayne State University May 2015 - Present
Monroe County Community College October 2014 - Present
Credit Acceptance August 2013 - October 2014
Credit Acceptance October 2012 - August 2013
Concordia University Ann Arbor February 2011 - September 2012
Concordia University Ann Arbor February 2011 - September 2012
Wayne State University August 2008 - February 2011
Wayne State University May 2008 - August 2008
Wayne State University March 2008 - July 2008
Manchester College July 2007 - March 2008
Education
University of Michigan 2001 — 2005
B.A., English
Wayne State University 2009 — 2010
M.A., English
Handy HQ June 2015 - Present
Credit Acceptance November 2014 - June 2015
Credit Acceptance November 2013 - November 2014
Mingull, LLC May 2012 - September 2013
University of Michigan August 2011 - April 2012
XOEye Technologies March 2011 - September 2011
University of Michigan September 2009 - March 2010
Automated Business Systems, Inc. October 2006 - August 2008
Skills
Microsoft Excel, Entrepreneurship, Business Development, Web Development, Strategic Partnerships, Start-ups, Social Networking, Fundraising, Strategy
Education
University of Michigan - Stephen M. Ross School of Business 2008 — 2012
Bachelor's Degree, Business Administration
Optum May 2014 - Present
Optum September 2010 - Present
UnitedHealth Group January 2007 - April 2014
GMAC - RFC May 2006 - December 2006
G&K Services January 2005 - May 2006
Credit Acceptance February 2003 - October 2004
Conseco Finance March 2001 - January 2003
Conseco 1999 - 2001
Skills
Program Management, Process Improvement, Financial Analysis, Six Sigma, Risk Management, Quality Assurance, SDLC, Visio, Vendor Management, Project Management, Business Process..., Business Analysis, Cross-functional Team..., PMP, Finance, Strategy, Management, Leadership
Education
University of Minnesota - Carlson School of Management 1997 — 1999
MBA, Finance and Strategy
University of Minnesota - Morris 1993 — 1997
BA, Math, Economics, and Business Management
Credit Acceptance April 2007 - Present
Education
Wartburg Theological Seminary 1996 — 1998
University of Nevada-Las Vegas
MA, Workforce Development & Corporate Training
Exeter Finance Corp April 2013 - Present
Consumer Portfolio Services March 2011 - Present
Consumer Portfolio Services April 2005 - October 2008
Onyx Acceptance Corporation April 2000 - May 2003
Credit Acceptance 1995 - 1998
Skills
Training, Public Speaking, Credit, Credit Analysis, Underwriting, Funding, Loans, Profit, Finance, Competitive Analysis, Credit Risk, Sales Management, Customer Retention, Sales, Relationship Management, Consumer Lending, Dealers, Banking, Automobile, Loan Origination, Customer Satisfaction, Marketing, Sales Process, Automotive, Negotiation
Education
University of Phoenix 2004 — 2006
Bachelor, Business
Credit Acceptance June 2007 - Present
AAA Life Insurance Company 2005 - 2007
Behr 2004 - 2005
AAA Michigan 2002 - 2004
ASC Incorporated 2000 - 2001
Metropolitan Life Insurance Company 1995 - 2000
Skills
Training & Development, Technical Training, Training Skills, Training Delivery, Large Group Facilitation, Needs Analysis, Instructional Design, Classroom Instruction, Instructor-led Training, Evaluation, Course Development, Course Design, Leadership Development, Situational Leadership, Change Management, Team Building, Team Spirit, Collections, Customer Service, ADDIE, Training, Employee Training, Program Management, Staff Development, Leadership, Business Process..., Management, Onboarding, Organizational..., Human Resources, Workshop Facilitation, Classroom, Organizational..., Performance Management, Coaching, Employee Engagement, Performance Improvement, New Hire Orientations, Process Improvement, Team Leadership, Talent Management, Sales Process, Project Management, Strategic Planning, Succession Planning, Strategy, Automotive, Hiring
Education
University of Michigan-Dearborn 1999 — 2001
MA, Adult Instruction & Performance Technology
University of Michigan-Dearborn 1998 — 2000
BGS, Training, Design, & Development
Credit Acceptance May 2014 - Present
Enterprise Holdings August 2004 - April 2014
Enterprise Car Sales September 1999 - July 2004
Enterprise Car Sales April 1998 - August 1999
Enterprise Car Sales August 1996 - March 1998
Enterprise Rent-A-Car September 1995 - July 1996
Skills
Customer Service, Sales Management, Sales Process, Customer Retention, Selling, Negotiation, New Business Development, Account Management, Sales, Profit, Customer Satisfaction, Sales Operations, Cold Calling, Automotive, B2B, Team Building
Education
University of Missouri-Saint Louis 1989 — 1991
Business Administration and Management, General
General Motors December 2012 - Present
Blue Cross Blue Shield of Michigan June 2006 - December 2012
Credit Acceptance May 2003 - June 2006
Skills
Project Management, Business Analysis, Visio, Project Planning, Process Improvement, SDLC, Analysis, Disaster Recovery, Requirements Gathering, SharePoint, Requirements Analysis, Vendor Management, Team Building, Strategic Planning, Management, Integration, Software Documentation, Business Process..., Business Intelligence, IT Management, PMO, Information Technology, Customer Service, IT Strategy, PMP
Education
Walsh College of Accountancy and Business Administration 2008 — 2011
MBA
University of Michigan 2003 — 2005
Masters
University of Michigan 2001 — 2003
Bachelors
Credit Acceptance Accounts Payable SupervisorDatamatics TechnologiesOctober 2002 - August 2008
Education
University of Michigan-Dearborn 2006 — 2008
MBA, Management
Credit Acceptance May 2014 - Present
Credit Acceptance January 2008 - May 2014
Credit Acceptance May 2008 - March 2012
Credit Acceptance May 2008 - January 2010
Credit Acceptance May 2006 - April 2008
Credit Acceptance August 2005 - April 2006
Smith-Meyers LLC September 1999 - August 2004
Skills
Credit, Loans, Consumer Lending, Credit Analysis, Underwriting, Credit Risk, Banking, Call Center, Profit, Customer Satisfaction, Risk Management, Portfolio Management, Process Improvement, Vendor Management, Finance, Financial Analysis, Management, Performance Management, Business Process..., Coaching, Project Management, Leadership, Training, Team Building, Team Leadership, Business Planning, Call Centers, Forecasting, Human Resources
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Business Administration and Finance
Delta Dental of Michigan February 2015 - Present
Budco: The Dialogue Company March 2014 - May 2014
Credit Acceptance March 2012 - October 2013
American Laser Skincare February 2011 - March 2012
Verizon Wireless July 2000 - October 2009
Skills
Exceeding Customer..., Professional Mentoring, Call Centers, Supervisory Skills, Conflict Management, Coaching, Conflict Resolution, Team Building, Cross-functional Team..., Achieving Measurable..., Self-management, Telecommunications
Education
University of Phoenix 2014 — 2016
Bachelor of Science, Human Resources Management and Services, B
University of Phoenix 2011 — 2016
Associate of Arts and Sciences (A.A.S.), Human Resources Management/Personnel Administration, General
Caesars Entertainment Corporation June 2010 - Present
Credit Acceptance August 2009 - June 2010
Skills
Hospitality, Hotels, Employee Relations, Team Leadership, Customer Service, Front Office, Resorts, Hiring, Leadership, Team Building, Time Management, Management, Training, Customer Satisfaction, Public Relations, Event Planning, Hospitality Management, Budgets, Hospitality Industry, Event Management, Microsoft Office
Education
University of Nevada-Las Vegas
US Auto Credit October 2014 - Present
Credit Acceptance October 2011 - Present
.comfinancial May 2010 - December 2010
CAR Financial Services February 2009 - May 2010
Wells Fargo Home Mortgage January 2007 - August 2008
Wells Fargo Financial January 1994 - December 2006
Education
University of Nebraska-Lincoln 1983 — 1985
Finance, Finance and Investing
ExxonMobil 2014 - Present
Credit Acceptance August 2012 - March 2014
Credit Acceptance December 2010 - July 2012
Charter One Bank December 2009 - December 2010
Ameriprise Financial Services, Inc. December 2006 - June 2008
Ernst & Young January 2006 - March 2006
Skills
Business Intelligence, SAS, SQL, Credit Analysis, Credit, Credit Risk, Subprime, Loans, Underwriting, Portfolio Management, Consumer Lending, Financial Analysis, Banking, Microsoft Excel, Management, Data Analysis, Accounting, Analysis, Finance, Financial Risk, Internal Audit, Analytics
Education
University of Michigan - Stephen M. Ross School of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Wayne State University 2003 — 2006
Bachelor of Science (B.S.), Finance, General, 3.86