Credit Acceptance
Industry: Finance company
DescriptionCredit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. The company operates this financial program through a national network of dealer-partners, the automobile dealers participating in the programs. Headquarters: Southfield, Michigan, United States CEO: Brett A. Roberts (Jan 2002–) Founder: Donald Foss Founded: 1972 Subsidiaries: Credit Acceptance Funding Llc 2016-1,
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Credit Acceptance Employees
Credit Acceptance May 2013 - Present
Rent-A-Center May 2011 - November 2012
Sprint November 2002 - May 2009
Skills
Customer Service, Sales, Collections, Retention Strategies, Housekeeping
Education
Everest Institute-Southfield 2009 — 2010
Medical/Clinical Assistant
Wayne County Community College District 2008 — 2009
American Government and Politics (United States)
Northern High School 1996 — 2000
Credit Acceptance September 2015 - Present
Skills
Business Intelligence, Business Analysis, Digital Strategy, Digital Marketing, Customer Service, Public Speaking, Project Management, Training, Mobile Devices, E-commerce, Email Marketing, Management, Marketing, Social Media, Leadership, Internet Banking, Sales, SEO, Microsoft Office, Web Analytics, Social Media Marketing, Google Analytics, HTML, Analytics, Web Content Management, Google Adwords, Dreamweaver, SharePoint, Web Design, Mobile Marketing, Microsoft Excel, CRM, Vendor Management, Mobile, Customer Relations, HTML + CSS, Excel, Photoshop, Social Networking, Process Improvement, Android, Cycling, Skydiving, Black Belt, Fitness, Fitness Training, Fitness Instruction, Banking, IT Operations
Education
Grand Valley State University 2002 — 2007
Bachelors
Michigan State University 2010 — 2010
New Media Drivers License
Credit Acceptance November 2014 - Present
Serra Chevrolet July 2012 - November 2014
Army National Guard October 2004 - October 2011
Life Time Fitness October 2008 - October 2009
Bally Total Fitness November 2007 - October 2008
Skills
Customer Service, Microsoft Office, Sales, Microsoft Word, Strategic Planning, Account Management, Management, Team Building, Public Speaking, Marketing, Negotiation, Microsoft Excel, Community Outreach, PowerPoint, Volunteer Management, Team Leadership, Leadership
Education
Liberty University 2009 — 2013
Bachelor's degree, Religion/Religious Studies
Credit Acceptance March 2008 - Present
Skills
Profit, Customer Satisfaction, Loans, Consumer Lending, Credit, Underwriting, Credit Analysis, Sales Management, Automobile, Credit Risk, Automotive, Customer Retention, Risk Management, Sales Process, Team Building, Sales Operations, Account Management, New Business Development, Forecasting, Relationship Management, Finance, Customer Service, CRM, Portfolio Management, Sales, Dealers, B2B, Selling
Education
Fort Hays State University
Clear Channel Communication June 2010 - Present
Flagstar Bank June 2009 - June 2010
Credit Acceptance Corporations September 2007 - October 2009
Credit Acceptance December 2005 - September 2007
Aaron's, Inc May 2005 - December 2005
Skills
Analysis, Time Management, Loans, Account Reconciliation, Customer Service, Credit, Microsoft Excel, Invoicing, Human Resources, Sales, Software Documentation, Public Speaking, CRM, Management, Negotiation, Accounting, Sales Operations, Finance, Forecasting, Training, Marketing, Leadership
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Finance, General
Ferris State University 1998 — 2003
Bachelor of Science, Human Resources Management; Marketing
Bright House Networks June 2015 - Present
PSCU September 2011 - May 2015
Serve an American Express Company March 2010 - September 2011
Price Waterhouse Coopers November 2008 - December 2009
Credit Acceptance May 2006 - October 2008
Pentastar Aviation May 2004 - May 2006
Dominos Pizza International December 2003 - May 2004
NetJets March 2001 - June 2003
Skills
Forecasting, Finance, Business Process..., Financial Analysis, Financial Reporting, Process Improvement, Business Analysis, Risk Management, Analysis, Project Planning, Management, Project Management, SDLC, Business Intelligence, Vendor Management, Business Objects, Cognos, Team Leadership, Leadership, Access
Education
Franklin University 1999 — 2001
BACHELOR OF SCIENCE, FINANCE
Credit Acceptance October 2014 - Present
Hantz Financial January 2013 - October 2014
Hantz Financial May 2011 - January 2013
Kennesaw State University August 2006 - May 2011
Buca di Beppo January 2006 - May 2011
Northwestern Mutual October 2010 - April 2011
Skills
Statistical Finance, Residential Mortgages, Mortgage Servicing, Financial Markets, Microsoft Excel, Finance, Financial Accounting, Customer Service, Analysis, Risk Management, Insurance, Loans, Microsoft Office, Microsoft Word, Time Management, Investments, Sales, Securities, Consulting, CRM, Credit, Entrepreneurship, Financial Planning, Teamwork, Marketing
Education
Kennesaw State University - Michael J. Coles College of Business 2006 — 2011
BBA, Finance
ChannelVantage January 2013 - January 2015
Credit Acceptance March 2012 - January 2013
Credit Acceptance 2007 - 2012
Credit Acceptance 2005 - 2007
Credit Acceptance 2004 - 2005
GE Capital 1999 - 2003
GE Capital 1999 - 2002
Electronic Data Systems 1998 - 1999
Skills
Call Center, Customer Satisfaction, Process Improvement, Analysis, Call Centers, Quality Assurance, Cross-functional Team..., Access, Management, Team Leadership, Software Documentation, Business Analysis, Business Process..., Change Management, Vendor Management, Team Building, Data Analysis, Finance, Leadership, Credit, Financial Analysis, Sales Management, Risk Management, Credit Analysis, Sales
Education
Grambling State University
Bachelor of Arts (B.A.)
Credit Acceptance January 2008 - Present
DelBalso Ford March 1996 - December 2007
Skills
Motivated self-starter, Sales Management, Direct Sales, Team-oriented, Automotive, Communication Skills, Fast Learner, Sales Prospecting, Qualifying Prospects, Subprime, Finance, Customer Retention, Credit Risk, Marketing, Cold Calling, Sales Process, Business Planning, New Business Development, Relationship Management, B2B, Time Management, Selling, Coaching, Key Account Management, Credit, Financial Services, Business Analysis, Profit Maximization, Dealer Management, Vehicles, Funding, Leadership, Sales, Dealers, Customer Satisfaction, Consumer Lending, Automobile, Profit, Loans, Automotive Aftermarket, Credit Analysis, Underwriting, Deal Closure, Market Penetration, Selling Skills, Loss Mitigation, Skip Tracing, Forecasting, Loan Origination, Portfolio Management
Education
Luzerne County Community College 1992 — 1994
Business/Managerial Economics
Credit Acceptance February 2014 - Present
DTE - Energy Trading December 2012 - August 2013
University of Michigan Health System May 2011 - December 2012
University of Michigan April 2010 - April 2011
Ford Motor Company 1991 - 2009
Ford Motor Company June 1999 - December 2008
Ford Motor Company 1996 - 1999
Software Services Corporation, Ann Arbor, MI 1984 - 1991
Skills
Requirements Analysis, Business Analysis, Healthcare, Software Documentation, ICD-10, Process Architecture, Vendor Assessment, Integration, Requirements Gathering, Data Warehousing, Project Management, Business Intelligence, Visio, Business Process..., Process Improvement, SDLC, Program Management, PMP, Enterprise Architecture, Information Technology, Project Planning, Software Project..., Business Process, Leadership, SharePoint, IT Strategy, Vendor Management, Systems Analysis, IT Management
Education
Eastern Michigan University
BS, Computer Aided Design
Right Mgt
Credit Acceptance November 2014 - Present
Credit Acceptance September 2011 - Present
Zurich Insurance February 2009 - September 2011
Wells Fargo Financial November 2004 - February 2009
Nextel Partners May 2001 - November 2004
Allied Insurance September 1994 - May 2001
Skills
Credit, Selling, Loans, Automobile, Underwriting, Customer Satisfaction, Sales Management, Call Center, Profit, Relationship Management, Training, Marketing, Sales Process, Insurance, Forecasting, Portfolio Management, Retail, Management, Customer Retention, Consumer Lending, Automotive, Call Centers, Finance, Negotiation, Account Management, Sales, Sales Operations, Dealers, B2B, Strategic Planning, Credit Analysis, Business Planning, Banking, Teamwork, New Business Development, Credit Risk, Leadership, Cold Calling, Vehicles, Risk Management, Competitive Analysis, Financial Services, Direct Sales, Team Building, Executive Management, Recruiting, CRM, Pricing, Budgets, Sales Presentations
Education
Iowa State University 1989 — 1994
BBA, Finance
University of Northern Iowa 1988 — 1989
Market Source - Lojack Fleet Management December 2014 - Present
DealerMatch December 2013 - Present
Credit Acceptance March 2011 - June 2013
Kistler Automotive Division November 2010 - February 2011
Hayes Chrysler Dodge Jeep November 2004 - September 2008
NASH CHEVROLET January 1998 - January 2004
Baranco Pontiac GMC January 1997 - January 1998
Stone Mountain CPJE January 1995 - January 1996
ED VOYLES OLDS HYUNDAI January 1993 - January 1995
The Nickelson Group January 1990 - January 1993
Skills
Sales Management, Hiring, Inventory Management, Customer Relations, Advertising, Retail, Management Development, New Business Development, Profit, Team Building, Negotiation, Automotive, Consultative Selling, Business Planning, Sales Process, Team Leadership, Customer Service, Strategic Planning, Promotions, Automobile, Insurance, Selling, Customer Retention, Management, Marketing Strategy, Market Research, Forecasting, Lead Generation, Competitive Analysis, B2B, Customer Satisfaction, Direct Sales, Leadership, Business Development, Training, Marketing, Recruiting, Sales, Cold Calling, Budgets, Finance, Dealers, Pricing, Vehicles, Time Management, Account Management, Sales Operations, Market Planning, Salesforce.com, Merchandising
Education
Dekalb Community College 1975 — 1977
AA, Business Admin
Georgia Perimeter College 1975 — 1977
AA Business Administration
Gateway Financial Solutions December 2014 - Present
Tidewater Finance Company April 2013 - November 2014
Western Funding, Incorporated November 2011 - March 2013
Credit Acceptance June 2010 - November 2011
Credit Acceptance March 2008 - August 2011
Credit Acceptance March 2006 - September 2010
Skills
Skip Tracing, Process Improvement, Sales Operations, Training, Credit Risk, Credit, Management, Credit Analysis, Performance Management, Sales, Sales Management, Negotiation, Customer Satisfaction, Team Building, Coaching, Customer Service, Leadership, Strategic Planning, Finance, Call Centers, Automotive, Loans, Account Management, Risk Management, Customer Retention, Loss Mitigation, Forecasting, Profit, Competitive Analysis, Recruiting, Banking, B2B, Strategy, Sales Process, Relationship Management, Consumer Lending, Executive Management, Portfolio Management, Financial Services, Selling, Loan Origination, New Business Development, Insurance, Program Management, Solution Selling, Business Planning, Start-ups, Funding
Education
Kean University 1987 — 1991
Credit Acceptance March 2015 - Present
Enterprise Car Sales October 2014 - March 2015
DealerMatch January 2014 - September 2014
Enterprise Car Sales May 2012 - January 2014
Enterprise Holdings April 2010 - May 2012
Enterprise Car Sales January 2009 - April 2010
Enterprise Holdings December 2003 - January 2009
Enterprise Holdings January 2000 - November 2003
Enterprise Holdings September 1997 - December 1999
ParenteBeard LLC January 1996 - September 1997
Skills
Profit, Customer Satisfaction, Development Of Employees, Sales Process, Sales Management, Sales, Account Management, Direct Sales, Sales Operations, Sales Force Development, Inventory Management, Marketing, Customer Service, Negotiation, Team Building, Forecasting, Leadership, Selling, Management, Pricing, Employee Training, Training, Recruiting, Hiring, Employee Management, Customer Retention, Cold Calling
Education
Elizabethtown College 1993 — 1996
BS, Accounting
Bucks County Community College 1991 — 1993
Associate of Arts (A.A.), Business Administration and Management, General
Ford Motor Company October 2012 - Present
Credit Acceptance July 2007 - November 2012
AAA Michigan February 1998 - January 2007
DTE Energy July 1995 - October 1997
Skills
Access Control, Security Awareness, Websense, Voltage, Leadership, Operating Systems, Data Center, ITIL, Risk Management, Active Directory, Vendor Management, Networking, Security, Network Security, Disaster Recovery, SDLC, Risk Assessment
Education
Eastern Michigan University 2007 — 2009
Master of Science, Information Systems
Quicken Loans August 2014 - Present
Credit Acceptance September 2012 - August 2014
Verizon Wireless September 2011 - June 2012
Rent a Center March 2008 - December 2010
Wendy’s International August 2002 - November 2007
Skills
Microsoft Office, Telecommunications, Customer Service, Decision Making, Customer Retention, Office Management, Technical Support, Team Leadership, Supervisory Management, Office Administration, Conflict Resolution, Time Management, Training, Hiring Practices, Recruiting, Analysis, Management
Education
Kaplan University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Kaplan University 2012 — 2013
Bachelors of Science, Business Administration and Management, General, 3.10
Kaplan University 2010 — 2011
Associate of Applied Science, Business Administration and Manangement
University of Detroit Mercy 2004 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Credit Acceptance April 2015 - Present
Ford Motor Credit Company November 2014 - April 2015
Covisint May 2013 - October 2014
Covisint May 2011 - May 2013
Deloitte Consulting March 2010 - May 2011
Infosys Technologies Ltd April 2007 - June 2008
Skills
J2EE Application..., Agile Methodologies, Web Services, SDLC, SOA, Requirements Analysis, Unix, Software Development, AJAX, Linux, Enterprise Architecture, DB2, Integration, Requirements Gathering, Solution Architecture, UML, Spring, ActiveMQ, REST, SOAP, JavaBeans, Java Enterprise Edition, Software Project..., Sun Certified Java..., Oracle, Design Patterns, SQL, Spring Framework
Education
University of North Carolina at Charlotte 2008 — 2009
Masters, Computer Engineering
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor of Technology, Electronics and Communications Engineering
Team Collaboration Software LLC July 2008 - Present
Credit Acceptance June 2004 - July 2008
Wayne County Register of Deeds July 2002 - June 2004
Technical Solutions Inc. June 1999 - January 2002
Passage Corporation June 1994 - June 1999
Oracle Corporation October 1990 - June 1994
Skills
Data Warehousing, Data Modeling, Enterprise Architecture, Business Intelligence, Oracle, SDLC, ETL, PL/SQL, Agile Methodologies, Business Analysis, Database Design, SQL, Unix Shell Scripting, Requirements Analysis, Unix, Integration, Informatica, Requirements Gathering, DB2
Education
Emporia State University 1978 — 1983
BS, Earth Science
Emporia State University 1983 — 1985
MS, Mathematics
Credit Acceptance July 2012 - Present
The Better Health Store October 2009 - Present
Friman Home Health Services June 2011 - July 2012
MSU Dining Services February 2005 - August 2008
Skills
Fluent German, SAS, Stata, Research, Management, Customer Service, Market Research, Data Analysis, Econometrics, Eviews, Microsoft Excel, Human Resources, Quantitative Research, Quantitative Analytics, Statistical Modeling, Time Series Analysis, Access, Banking, Economic Research, Econometric Modeling, Logistic Regression, Predictive Modeling, Macroeconomics, Microsoft Office, PowerPoint, Leadership, Public Speaking, Team Building
Education
Eastern Michigan University 2010 — 2012
Master of Arts, Economics
Michigan State University 2004 — 2008
Bachelor of Arts, German Language and Culture and Economics
Credit Acceptance January 2012 - Present
Exeter Finance Corp. June 2010 - December 2011
5th 3rd Bank January 2010 - May 2010
David Lerner Associates January 2009 - December 2009
AmeriCredit Financial November 1998 - July 2008
AmeriCredit November 1998 - March 2000
Mitsubishi Motors May 1996 - November 1998
The Bank of New York May 1994 - May 1996
Skills
Credit, Consumer Lending, Loans, Credit Analysis, Underwriting, Relationship Management, Finance, Credit Risk, Investments, Portfolio Management, Loan Origination, Profit, Customer Retention, Loss Mitigation, Customer Satisfaction, Banking, Sales Management, Risk Management, Forecasting, Sales
Education
Iona College
Credit Acceptance November 2013 - Present
Witham Auto CenterCedar Falls IA April 1991 - October 2013
Skills
Customer Satisfaction, E-commerce, Sales, Marketing, Advertising, Business Planning, Training, Budgets, Human Resources, Employee Relations, Automotive, Customer Experience, Sales Process, Customer Retention, B2B, Sales Management, Sales Operations, Account Management, Retail, New Business Development, Direct Sales, Selling, CRM, Automobile, Profit, Cold Calling, Vehicles, Finance, Pricing
Education
Hawkeye Community College 1986 — 1990
Associate Degree, Photography
Dysart Ambulance Volunteer
Delta Dental of Michigan June 2013 - Present
Credit Acceptance August 2012 - April 2013
Verizon Wireless 2011 - 2012
Verizon Wireless January 2010 - June 2011
Verizon Wireless January 2009 - June 2010
Verizon Wireless January 2007 - June 2009
Verizon Wireless January 2002 - January 2007
Verizon Wireless January 1998 - January 2002
Skills
Finacial..., Call Center, Analysis, Call Centers, Coaching, Credit, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Employee Benefits, Financial Services, Leadership, Management, Invoicing, Microsoft Excel, Microsoft Office, Operations Management, Outlook, Negotiation, Outsourcing, Process Improvement, Recruiting, Sales, Strategic Planning, Training, Troubleshooting, VoIP, Wireless
Education
Davenport University 2004 — 2006
University of Phoenix 2000 — 2002
Davenport University
Credit Acceptance August 2012 - Present
Credit Acceptance August 2008 - September 2012
ForeSee Results April 2007 - August 2008
APEX Systems December 2005 - February 2007
HTmarket.com 2004 - 2005
Skills
SharePoint, Agile Methodologies, XML, JavaScript, PL/SQL, .NET, HTML, XSLT, Kofax, SQL, Analytics, Visio, Business Analysis, SDLC, Agile Project Management, Data Analysis, Business Intelligence, Microsoft SQL Server, Requirements Analysis, Access
Education
DePaul University 2001 — 2005
BS
Credit Acceptance May 2012 - Present
Fort Wayne Acura/Subaru June 2010 - May 2012
Tominson Dodge/BMW 2004 - 2009
Skills
Automotive, Profit, Forecasting, Customer Satisfaction, Sales Management, Pricing, Inventory Management, Customer Retention, Sales Process, Negotiation, Business Planning, Income Statement, Budget, Purchasing, Retail, Sales, Team Building, New Business Development, Competitive Analysis, Account Management, Automobile, B2B, Budgets, P, Vehicles
Education
Indiana Wesleyan University 2009 — 2011
BS, Business Administration
Freelance Video Producer, Director and Editor June 2011 - Present
Burton Carol Management (formerly Consolidated Mgmt) December 2010 - October 2014
Credit Acceptance January 2008 - July 2009
AAA Life Insurance Company March 2006 - January 2008
Asset Acceptance August 2003 - December 2005
The Sharper Image April 2003 - August 2003
The Walt Disney Company January 2002 - May 2002
Skills
Video Editing, Film Production, Directing Talent, Television Directing, Video Production, Feature Films, Short Films, Commercials, Screenwriting, Marketing, Social Media Marketing, Acting, Voice Over, Photography, Final Cut Pro, Entertainment, Voice Acting, Broadcast, Videography, Web Video, Casting, Final Cut Studio, Film, Video, Music Production, Music, Multimedia, Camera Operating, Audio Editing, Radio, Directing, Avid Media Composer, Social Networking, Post Production, Television, Media Production, Radio Host, HD Video, Independent Film, Producing, Adobe Audition, Cinematography, Creative Writing, Editing, Sound, Digital Video, Film Editing, Avid, Camera, Comedy
Education
Specs Howard School of Media Arts 2011 — 2011
Certificate, Video/Film
Eastern Michigan University 2000 — 2005
Bachelors Degree, Communications, Marketing minor
Credit Acceptance December 2011 - Present
Wells Fargo Automotive Finance November 2002 - December 2008
Triad Financial October 1999 - October 2002
Household International (HSBC) September 1996 - October 1999
Skills
Profit, Credit Analysis, Customer Retention, Credit, Loans, B2B, Sales Process, Selling, Sales Operations, Sales Management, Team Building, Finance, Marketing, Forecasting, Relationship Management, Cold Calling, Business Planning, Dealers
Education
Wright State University 1988 — 1992
Bachelor's degree
Kent State University
Urban Lending Solutions April 2014 - Present
Bank of America February 2013 - April 2014
Credit Acceptance February 2008 - July 2012
Homecomings Financial July 2003 - October 2007
Skills
Credit Analysis, Mortgage Underwriting, Customer Service, Account Reconciliation, Mortgage Banking, Finance, Credit Risk, Credit, Loans, Portfolio Management, Underwriting, Analysis, Banking, Consumer Lending, Financial Analysis, Loan Origination, Management
Education
Davenport University 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Davenport University 1998 — 2011
Associate's degree, Business/Commerce, General
Credit Acceptance SecretaryAutomobile Club of Michigan1976 - 1979
Skills
Credit Analysis, Credit, Loans, Finance, Risk Management, Sales Management, Customer Service, Forecasting, Business Analysis, Team Building, Call Centers, Process Improvement, Change Management, Sales, Credit Risk, Management, Insurance, Financial Analysis
Education
University of Michigan-Dearborn 1975 — 1977
Davenport University-Eastern Region
Associate Degree, Business
Credit Acceptance September 2014 - Present
Lawrence Technological University May 2013 - September 2014
AlixPartners July 2012 - May 2013
Education
Lawrence Technological University 2009 — 2013
Bachelor of Science in Information Technology, Minor in Business Management, Cum Laude Honors
United Shore Financial Services January 2013 - Present
Credit Acceptance February 2008 - November 2012
Credit Acceptance June 2006 - February 2008
Credit Acceptance January 2005 - June 2006
JPMorgan Chase November 2002 - December 2004
Walgreens March 2002 - November 2002
JoAnn Fabrics March 2001 - January 2002
Office Depot August 2000 - March 2001
Skills
Credit, Finance, Call Centers, Consumer Lending, Policy Writing, Staff Supervision, Hiring Personnel, Banking, Customer Service, Policy Compliance, Loans, Team Building, Mortgage Lending, Leadership, Coaching, Cash Management, Onboarding, Fair Debt Collecion..., Credit Analysis, Underwriting, Call Center, Training, Forecasting, Sales, Credit Risk, Microsoft Office, Microsoft Excel, Performance Management
Education
Eastern Michigan University 1999 — 2004
Bachelor of Business Administration (BBA), Marketing
McDonald's Corporation June 2014 - Present
Credit Acceptance November 2012 - March 2014
Credit Acceptance 2005 - November 2012
Credit Acceptance 2003 - 2005
Credit Acceptance 2001 - 2003
Credit Acceptance May 2000 - October 2001
McDonald's Corporation 1998 - 2000
McDonald's Corporation 1994 - 1998
McDonald's Corporation 1992 - 1994
Skills
Contract Negotiation, Job Coaching, Microsoft Office, Customer Service, Data Analysis, Fast Paced Environment, Multi Tasking, Team Building, Recruiting, Portfolio Management, Accounting
Education
Eastern Michigan University 1993 — 1998
Bachelor of Arts (B.A.), Psychology
Wayne Memorial High School
Wayne Memorial High School
Wayne Memorial High School
McCreadie Group, Inc. September 2013 - Present
Credit Acceptance April 2013 - August 2013
Oakland Community College September 2008 - June 2013
Eastern Michigan University January 2000 - January 2004
Blue Cross Blue Shield of Michigan January 1997 - January 2000
Holland and Linden High Schools January 1993 - January 1997
Skills
Research, Technical Writing, Outlook, Writing, Editing, Web Design, Teaching, Public Speaking, Higher Education, Staff Development, Software Documentation, Newsletters, E-Learning
Education
Eastern Michigan University 1993 — 2000
MA, Written Communications
Michigan State University 1988 — 1992
BA, Earned secondary teaching certificate in Social Studies and Language Arts
Oakland Community College
Recently completed CIS courses, such as: Web Design (HTML and Dreamweaver) and Photoshop
Dealer Capital Services July 2014 - Present
Spunky Monkey Media May 2011 - Present
(NCAA & OSSAA) January 2006 - Present
Credit Acceptance February 2012 - July 2014
Comanche County, OK August 2005 - February 2012
KSWO-TV February 2005 - August 2005
Skills
Facebook, Graphic Design, Graphics, Advertising, Public Relations, Social Media Marketing, Social Media, Social Networking, Marketing, Event Planning, Public Speaking, Newsletters, Email Marketing, Photoshop, Marketing Communications, Customer Service, Leadership, Marketing Strategy, Microsoft Office, Team Building, Sales Management
Education
East Central University 2001 — 2004
B.S., Mass Communications & Theatre
Market Valuation Services July 2014 - Present
Credit Acceptance March 2012 - July 2014
E-Z Hauler, Corp. September 2009 - March 2012
MITTBROS Loan Advisory & Brokerage, LLC October 2007 - September 2009
CIT Group / Home Lending Division December 2004 - October 2007
Auto and Truck Finance Center March 1998 - October 2004
Sheehan Pontiac / GMC Truck June 1993 - January 1998
Sunrise Pontiac / GMC Truck Inc. September 1992 - June 1993
Sheehan Pontiac / GMC Truck, Inc. January 1990 - August 1992
Skills
Sales Management, New Business Development, Selling, Sales, Business Development, Forecasting, CRM, Credit, Salesforce.com, Team Building, Marketing, Finance, Banking, Loans, Negotiation, Portfolio Management, Cold Calling, Retail, Automotive
Education
Lansing Community College
Credit Acceptance August 2014 - Present
University of Michigan Medical School Information Services January 2012 - October 2013
Dow Chemical/Accenture November 2010 - September 2011
Jaguar Land Rover/TATA Technologies February 2010 - July 2010
Independent consultant January 2009 - January 2010
Xerox - EDS - an HP Company August 2008 - December 2008
GM Onstar - EDS July 2006 - December 2008
ADP June 2005 - April 2006
Michigan Information Technology February 2004 - June 2005
ClubPhoto.com March 2001 - January 2004
Skills
Oracle RAC, Solaris, SQL Tuning, RMAN, Disaster Recovery, Oracle, Performance Tuning, Database Administration, PL/SQL, Data Modeling, Data Migration, Red Hat Linux, Software Development, Oracle Enterprise..., Databases, HP-UX, High Availability, SQL*Plus, Microsoft SQL Server, Unix, Database Design, SQL, DB2, ITIL, SDLC, Unix Shell Scripting, SSRS, VMware, Linux, Troubleshooting, Testing, MySQL
Education
Eastern Michigan University
Master of Science, Computer-based Information Systems from College of Business EMU
Oracle University
Oracle
Liquid Motors, Inc August 2012 - May 2014
Openlane.com August 2007 - August 2012
Manheim August 2006 - August 2007
Credit Acceptance April 2004 - August 2006
Auction Broadcasting Company June 2002 - April 2004
Enterprise Rent-A-Car February 1992 - May 2002
Iona College 1985 - 1989
Iona College 1985 - 1989
Skills
Automotive, Sales Management, Automobile, Sales Process, Vehicles, New Business Development, Profit, Account Management, Customer Satisfaction, B2B, Team Building, Negotiation, Strategic Planning, Sales Operations, Wholesale
Education
Iona College 1985 — 1989
Marketing
AT&T June 2012 - Present
Aerotek January 2012 - April 2012
CNG Financial February 2011 - January 2012
Aerotek April 2010 - February 2011
Credit Acceptance March 2008 - September 2008
Chase June 2006 - August 2007
Target June 2005 - August 2005
Skills
Microsoft Office, Management, Training, Leadership, Customer Service, Outlook, Team Building, Banking, Marketing, Troubleshooting, Accounting, Retail, CRM, Sales Management, Administration
Education
Eastern Michigan University 1999 — 2005
Bachelor Degree of Business Administration, Human Resources
Cass Tech High 1994 — 1997
High School Diploma, Business Administration
Gordon Food Service November 2014 - Present
Credit Acceptance February 2013 - October 2014
BDO USA, LLP December 2009 - August 2012
CSM Worldwide May 2007 - January 2009
Skills
Forecasting, Analysis, Auditing, Internal Audit, US GAAP, CPA, Due Diligence, Internal Controls
Education
Grand Valley State University 2008 — 2009
MSA, Accounting
Grand Valley State University 2004 — 2008
BBA, Accounting and Finane
Beaumont Health System July 2014 - Present
Title Source September 2013 - July 2014
WellStar Health System June 2013 - September 2013
Beaumont Health System February 2012 - June 2013
Credit Acceptance June 2008 - January 2012
Siemens Information Systems Ltd January 2007 - June 2008
AT&T September 2000 - 2007
SBC 2000 - 2007
SBC DataComm 2000 - 2007
SBC Global Services 2000 - 2007
Skills
PMP, Vendor Management, Telecommunications, Team Building, PMO, Global Sourcing, Program Management, ITIL, Customer Service, Call Center, Vendor Relations, Team Leadership, Business Analysis, Resource Management, VoIP, Change Management, Customer Relations, Process Improvement, Strategic Planning, IT Management, Team Management, Strategic Leadership, PMO Design, PMO Development, PMO set-up, PMO Services, Technical Resource..., External Resource..., Vendor Relationships, Wireless, Call Centers, Management, SDLC, Project Management, Integration, Software Documentation, Training, Information Technology, Forecasting, Consulting, Enterprise Software, Performance Management, Networking, Budgets, Contract Negotiation
Education
Eastern Michigan University 1986 — 1989
BS, Accounting
Kelly Services August 2013 - Present
Credit Acceptance March 2012 - August 2013
TTi Global April 2008 - March 2012
Skills
Management, Leadership, Project Management, Program Management, Human Resources, Business Process..., Vendor Management, Training, Budgets, PMP, Project Planning, Business Analysis, Proposal Writing, Microsoft Office, Cross-functional Team..., Team Management, Performance Management, SDLC, Visio, Coaching, Software Documentation, Customer Satisfaction, Project Execution, Business Strategy, Negotiation, CRM, Analysis, Strategy, Proposal Preparation, Account Management, New Business Development, Operations Management, Risk Management, Management Consulting, Outsourcing, Business Planning, Organizational..., Business Process, Forecasting, Time Management, Technical Training, Customer Retention, Business Development, Sales Management, Resource Management, ISO 9000, Lean Six Sigma, Process Improvement
Education
Eastern Michigan University
B.S., Written Communications
Oakland Community College 2014 — 2016
Computer Systems Analysis
Spireon, Inc. July 2015 - Present
Inilex May 2014 - June 2015
Serra Hyundai February 2014 - May 2014
Credit Acceptance March 2011 - February 2014
Maz Auto July 2007 - March 2011
Ark Building Systems May 2004 - July 2007
Cornerstone Homes December 2000 - March 2007
Al Piemonte Nissan February 1999 - December 2000
Al Piemonte Ford September 1997 - February 1999
Highland Park Lincoln Mercury June 1994 - September 1997
Skills
Automotive, Subprime, Fixed Operations, Remarketing, Profitability, P&L responsibility, Increasing Sales, Automobile, Sales Management, Strategic Partnerships, GAP, Credit, Inventory Management, Customer Satisfaction, Market Penetration, Consultative Selling, Vehicles, Team Building, Profit, Operations Management, Selling, Marketing, Sales, Sales Process, Negotiation, Customer Retention, Account Management, Finance, Training, Dealers, Cold Calling, Leadership, Business Planning, Automotive Aftermarket, Sales Operations, Pricing, Recruiting, Dealer Management, Retail, Direct Sales, Sales Promotion, New Business Development, B2B, Competitive Analysis, P&L Management, Forecasting, Management, Automotive Sales..., Market Planning, Income Statement
Education
Liberty University 2008 — 2011
Theology, Theology/Theological Studies
Benjamin Herald Associates April 2004 - Present
Sophia's Fund October 2012 - Present
MLKJ Business Empowerment Center September 2009 - December 2011
Leedom and Associates April 2006 - May 2007
Hebron Auto Sales and Brokerage, Inc. October 1996 - March 2004
Credit Acceptance September 2000 - October 2003
United States Air Force August 1987 - October 1996
Skills
Start-ups, Business Planning, Business Development, Team Building, Entrepreneurship, Leadership, Management, Sales Management, Competitive Analysis, Training, Operations Management, Sales, Negotiation, Finance, Credit, Public Speaking, Executive Management, Project Planning, Automotive, Banking, Change Management, Management Consulting, Organizational..., Team Leadership, Profit, Sales Process, Risk Management, Account Management, B2B, Budgets, Business Process..., Business Strategy, CRM, Coaching, Consulting, Customer Retention, Enterprise Software, Executive Coaching, Forecasting, Leadership Development, New Business Development, Process Improvement, Program Management, Sales Operations, Selling, Small Business, Strategic Planning, Strategy, Time Management, Customer Satisfaction
Education
University of West Florida - College of Business 1992 — 1995
MBA, Finance
Indiana University Bloomington 1983 — 1987
Bachelor's of Science, Biology
Credit Acceptance 2012 - Present
CareerBuilder 2010 - 2011
General Motors 2007 - 2008
Comcast 1996 - 2007
Education
Eastern Michigan University
Bachelor's degree, Telecommunications Management
University of Phoenix
Master of Arts (M.A.), Organizational Leadership
Independent Recording Artist January 2009 - Present
Credit Acceptance February 2014 - September 2014
Portfolio Recovery Associates June 2013 - February 2014
adidas February 2012 - September 2012
Skills
Music, Music Production, Entertainment, Art, Music Theory, Recording, Music Industry, Pro Tools, Songwriting, Studio Recording
Education
Full Sail University 2012 — 2016
Music Production Bachelor, Music History, Literature, and Theory
Full Sail University 2012 — 2016
Bachelor of Arts (BA), Music Theory and Composition
Credit Acceptance July 2011 - Present
Dialogue Direct September 2009 - August 2010
Media Marketing Group, LLC August 2006 - September 2008
Skills
Credit, Call Center, Loans, Consumer Lending, Banking, Customer Satisfaction, Credit Analysis, Customer Service, Insurance, Credit Risk, Portfolio Management, Repossessions, Finance, Call Centers, Process Improvement
Education
Oakland Community College 2006 — 2009
Eastern Michigan University 2005 — 2007
D&M Leasing August 2012 - Present
Credit Acceptance March 2010 - June 2012
Skills
Finance, Automotive, Management, Negotiation, Forecasting, Sales Management, Sales, Vehicles, Sales Operations
Education
Huntingdon College 2002 — 2004
Voice and Opera
Credit Acceptance November 2012 - Present
Morgan Stanley Smith Barney January 2010 - August 2012
Piper Jaffray & Company March 2006 - May 2009
Fifth Third Bancorp November 2000 - March 2006
Fifth Third Bank April 1998 - November 2000
Hansen Chrysler 1996 - 1998
Skills
Series 7, Investments, Banking, Portfolio Management, Strategic Planning, Business Planning, Risk Assessment, Automotive leasing, Serries 66, Sales Presentations, Sales Management, Underwriting, Sales, Management, Wealth Management, Loans, Sales Operations, B2B, Finance, Mergers & Acquisitions, Insurance, Selling, Credit Risk, Credit, Fixed Income, Relationship Management, Executive Management, New Business Development, Marketing, Program Management, Mortgage Lending, Financial Services, Retirement Planning, Financial Analysis, Credit Analysis, Business Development, Strategic Financial...
Education
Brentwood High 1984 — 1988
Davenport University
Accounting and Finance
Freedom Motorcars Inc dba GetAuctionCars.com January 2014 - Present
Credit Acceptance November 2011 - January 2014
Autowise June 2008 - August 2011
West Coast Powersports April 2005 - May 2008
Skills
Subprime, Automotive, Profitability, Territory, Inventory Management, Sales Management, Building Relationships, Hands-on Training, Finance & Insurance, Dealer Management, B2B, Team Building, New Business Development, Sales Operations, Profit, Customer Satisfaction, Automotive Aftermarket, Sales Process, Vehicles, Automobile, CRM, Credit, Dealers, Customer Retention, Sales, Management, Retail, Loans, Pricing, Finance, Forecasting, Competitive Analysis, Team Management, Portfolio Management, Cold Calling, Relationship Management, Business Planning, Negotiation, Account Management, Credit Analysis, Deal Closure, Sales Presentations, Direct Sales, Executive Management, Selling
Education
Franklin University
The Ohio State University
Pure Storage March 2015 - Present
Cisco Systems June 2013 - March 2015
Cisco April 2010 - May 2013
Credit Acceptance July 2007 - April 2010
Credit Acceptance July 2007 - July 2008
Skills
Data Center, Cloud Computing, Virtualization, Cisco Technologies, Pre-sales, Networking, SAN, Telecommunications, Management, Cisco Nexus, Business Process..., Leadership, Infrastructure, Consulting, Sales
Education
Lake Superior State University 2000 — 2004
BS, Computer Networking
Lake Superior State University
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Credit Acceptance August 2015 - Present
Credit Acceptance Corporation August 2012 - August 2015
Neighborhood Service Organization July 2008 - August 2012
Henry Ford Community College September 2007 - June 2008
Skills
SQL, PL/SQL, Windows, Software Documentation, SharePoint, Visio, System Administration, HTML, Oracle, Networking, Microsoft Office, Training, Microsoft SQL Server, Troubleshooting, Active Directory, Customer Service, Analysis, Group Policy, Oracle Reports, Oracle Forms
Education
Eastern Michigan University 2008 — 2012
Bachelor of Business Administration, Computer Information Systems
Henry Ford Community College 2005 — 2008
Associate of Applied Science, Computer Information Systems
Credit Acceptance December 2013 - Present
Swedish Match January 2013 - December 2013
Cintas November 2009 - December 2012
Skills
Sales, Leadership, Customer Service, Finance, Marketing, Negotiation, Credit, B2B, Account Management, Cold Calling, Sales Process, New Business Development
Education
East Central University 2005 — 2008
Biology, General
Connors State College Warner, Oklahoma 2002 — 2004
Friendship Realty August 2012 - Present
Fox Run Retirement Community January 2011 - Present
Credit Acceptance June 2010 - January 2011
Morex Marketing June 2008 - June 2010
Skills
Healthcare..., Healthcare Management, Human Resources, Medical Billing, Office Administration, Health Insurance, Adoption, Foster Care, Social Services, Communication
Education
Eastern Michigan University 2005 — 2009
BS, Health/Health Care Administration/Management
Eastern Michigan University 2004 — 2009
Bachelor of Science (B.S.), Healthcare Administration and Management
GWC Warranty February 2015 - Present
Credit Acceptance March 2011 - January 2015
Auto Dealer November 1995 - January 2011
Skills
Strategic Consulting, Marketing Strategy, Business Process..., Motivation, Sales Presentations, Sales Process, New Business Development, B2B, Relationship Management, Automobile, Dealers, Sales Management, Automotive, Business Planning, Team Building, Finance, Cold Calling, Portfolio Management, Sales, Customer Satisfaction, Credit, Sales Operations, Customer Retention, Selling, Profit, Forecasting, Executive Management, Automotive Aftermarket, Competitive Analysis, Account Management, Credit Analysis, Loans, Negotiation, Customer Service, Marketing, Leadership, Management, Strategic Planning, Business Development, Vehicles, Coaching, Pricing, Operations Management, CRM, Underwriting
Education
Kilgore College
Business Administration, Management and Operations
Kilgore College
Associate's degree, Business Administration and Management, General
Credit Acceptance January 2012 - Present
MarketSource January 2010 - December 2011
EZ Solutions December 2002 - October 2010
General Physics Corporation May 2007 - October 2008
Half-A-Car (Reynolds & Reynolds) February 2000 - November 2003
Dealer Tools February 1998 - June 2000
Automotive Retailers July 1985 - May 1998
Skills
Sales Process, Sales Management, Sales Operations, Territory Development, New Business Development, Process Improvement, E-commerce, CRM, Customer Retention, Customer Satisfaction, Automotive, Profit, Negotiation, Selling, Sales, Social Media Marketing, Dealers, Risk Management, Automobile, Marketing Strategy, Six Sigma, Training, Leadership, Management, Client Prospecting, Marketing, Troubleshooting, Hostile Environments, Vehicles, Venture Capital, Team Building, Angel Investing, Retail, B2B, Finance, Selling Skills, Corporate Governance, Consulting, Account Management, Competitive Analysis, Digital Marketing, Local Government, Seminars, Credit, Dealer Management, Forecasting, Sales Presentations, Business Planning, Compliance, Management Consulting
Education
Georgia State University
Mercer University
Wells Fargo Home Mortgage November 2012 - October 2013
RoundPoint Financial Group May 2012 - November 2012
Credit Acceptance November 2011 - May 2012
JPMorgan Chase June 2010 - November 2011
Skills
Financial Analysis, Credit Risk, Credit Analysis, Budgeting, Budget Management, Budget Analysis, Corporate Finance
Education
Association for Financial Professionals
Certified Treasury Professional, CTP
Walsh College, Troy Michigan, 2011
Master of Business Administration (MBA), Finance; Corporate Finance
Eastern Michigan University
Bachelor of Science, Communications
Washtenaw CC
Certificate, Business Sales and Marketing
Box August 2014 - Present
General Electric April 2011 - August 2014
Credit Acceptance September 2009 - March 2011
Credit Acceptance October 2007 - August 2009
Credit Acceptance April 2007 - October 2007
Credit Acceptance December 2004 - April 2007
Credit Acceptance September 2002 - December 2004
Skills
ITIL, Agile Project Management, Software Documentation, Process Improvement, Management, SharePoint, Leadership, PMP, Information Technology, Project Management, IT Service Management, IT Strategy, Cross-functional Team..., IT Management, Requirements Analysis, Agile Methodologies, SDLC, IT Operations, Microsoft Certified..., Team Performance, Metrics Reporting, Mobility Management, Vendor Management, Technical Support, Active Directory, SaaS, Software Development, Change Management, Scrum, Microsoft Exchange, Team Building, Mobile Devices, Customer Service, Service Desk Management, Service Delivery, Service Delivery..., HDI, Enterprise Mobility, Cross Functional Team..., Service Level Agreements, Troubleshooting, Zendesk, SSO, ADFS, JIRA, Team Leadership, Databases, Program Management, BPO, Business Process...
Education
Hiram College 1998 — 2002
BA, Computer Science & Judaic Studies
Credit Acceptance December 2014 - Present
Helget Gas Products, Inc. July 2008 - August 2014
Healthcare Services Group, Inc. March 2007 - July 2008
General Meters Corp. February 2006 - February 2007
Enterprise Rent-A-Car 1992 - February 2006
Skills
Sales, Leadership, Management, New Business Development, Team Building, Training, Customer Retention, Marketing, Sales Management, Customer Service, Account Management, Sales Operations, P&L, P&L Management, Profit, Business Planning, Customer Satisfaction, Cold Calling, Sales Process
Education
Fitchburg State University 1985 — 1989
Bachelor's Degree, Economics
North Andover HS 1980 — 1984
Diploma, High School classes.
American Express August 2015 - Present
Credit Acceptance March 2015 - August 2015
UPS August 2014 - February 2015
UPS May 2012 - August 2014
UPS August 2011 - May 2012
Sprint May 2010 - October 2010
Sprint October 2008 - May 2010
Skills
Sales, Sales Presentations, Sales Process, Microsoft Excel, Microsoft Word, SPSS, Sales Management, International Sales, LTL, Situational Sales..., Solution Selling, Customer Service, Account Management, Cold Calling, Leadership, Inventory Management, Logistics, Management, Negotiation, Pricing, Sales Operations, Team Building, Transportation
Education
Grand Valley State University 2007 — 2011
Bachelor of Science (B.S.), Statistics
Kalamazoo Valley Community College 2005 — 2007
Associate's degree, Mathematics
Credit Acceptance January 2015 - Present
Avis Budget Group June 2008 - January 2015
Fidelity Investments March 2007 - June 2008
Island Sales and Leasing, Inc. July 2006 - March 2007
Enterprise Rent-A-Car March 2004 - June 2006
Enterprise Rent-A-Car November 2001 - February 2004
Enterprise Rent-A-Car March 1999 - October 2001
Enterprise Rent-A-Car November 1995 - February 1999
Skills
Sales Operations, Management, Budgets, Recruiting, Market Research, Customer Service, Profit, Finance, Automobile, Auditing, Dealers, Car Rental
Education
Dowling College 1990 — 1994
Business Administration and Management, General
North Babylon High School 1987 — 1990
High School Diploma
GE Capital April 2013 - Present
GE Capital June 2010 - April 2013
Credit Acceptance November 2007 - June 2010
Credit Acceptance June 2007 - September 2007
Skills
Access Control, Active Directory, Active Learning, Business Analysis, Business Continuity, Computer Security, Data Center, Disaster Recovery, IT Management, IT Operations, ITIL, Information Security, Information Security..., PCI DSS, Leadership, Network Security, Process Improvement, SDLC, Security, Software Documentation, Team Leadership, Troubleshooting, CISSP, Visio, Information Technology, Vendor Management
Education
Walsh College of Accountancy and Business Administration 2011 — 2013
In Progress - Master's, Information Assurance
Eastern Michigan University 2003 — 2006
Bachelor's, Computer Information Systems
Entertainment Benefits Group December 2009 - Present
Credit Acceptance May 2009 - December 2009
Credit Acceptance May 2007 - April 2009
Capital H Group April 2005 - May 2007
DTE Energy April 2005 - May 2007
Carhartt, Inc. March 2002 - February 2005
Comcast Cable April 2000 - February 2002
Ticketmaster September 1997 - February 2002
Ticketmaster 1997 - 2000
Skills
Technical Recruiting, Hiring, Interviewing, Benefits, Job Descriptions, Talent Acquisition, Onboarding, Applicant Tracking..., College Recruiting, Talent Management, Performance Management, Employee Relations, Full-cycle Recruiting, Recruitment/Retention, HRIS, HR Strategy, Sourcing, Benefits Administration, Employee Engagement, HR Policies, Resume Writing, Coaching, PeopleSoft, Performance Appraisal, Team Building, New Hire Orientation, Orientation, Offer Letters, Professional Staffing, FMLA, Policy, Job Fairs, Recruiting, Human Resources, Internet Recruiting, Behavioral Interviewing, Training, Screening, Screening Resumes, Employee Training, Employee Recognition, Interviews, New Hire Orientations, Employee Benefits, Management, Personnel Management, Temporary Placement, SDLC
Education
Dale Carnegie 2008 — 2010
Edsel Ford High School 1969 — 1969
Henry Ford Community College
Cars.com January 2012 - Present
Credit Acceptance 2015 - 2015
Corpus Christi Market November 2008 - January 2012
AutoTrader.com 1999 - 2008
Trader Online 1997 - 1999
Trader Publishing in July 1996 - December 1997
Skills
Management, Sales Operations, Automobile, Lead Generation, Leadership, Advertising, Sales, Sales Management, E-commerce, Training, Online Advertising, Selling, B2B, Salesforce.com, Customer Retention, Sales Process, Cold Calling, Account Management, Advertising Sales, SEM, Digital Media, Digital Marketing, Online Marketing, CRM, Sales Presentations, Email Marketing
Education
Highline College 1994 — 1996
Business, Business and Computers
Highline Community College in De
Computer Science
Dale Carnegie Sales
Master Saleman
Fort Steilacoom Community College
Green River Community College in Federal
Rogers High School
General Education, General education
Credit Acceptance May 2013 - Present
Trinity Health August 2012 - May 2013
Lafarge North America March 2011 - August 2012
Yazaki North America November 2007 - February 2011
Yazaki North America May 2003 - October 2007
Skills
Forecasting, Business Process..., Financial Analysis, Leadership, Process Improvement, SAP, IT Management, Oracle E-Business Suite, Oracle Applications, Oracle HR, Financial Reporting, Analysis, Strategic Planning, Budgets, Finance, Management, Project Management, Accounting, Change Management, SAP ERP, SAP Implementation, ERP, Internal Audit, Business Analysis, Business Process, Training, Automotive, JD Edwards, Program Management, Financial Accounting, Hyperion Enterprise, Variance Analysis, Business Objects, Business Intelligence, Operations Management, Auditing, Financial Modeling, Manufacturing, Six Sigma, Supply Chain Management, Continuous Improvement, Lean Manufacturing, PeopleSoft, Logistics, Benchmarking, Internal Controls, Team Leadership, Cross-functional Team..., SDLC, Software Documentation
Education
Lawrence Technological University 2006 — 2007
Master of Business Administration (M.B.A.), BUSINESS ADMINISTRATION; FINANCE MANAGEMENT
Davenport University 2003 — 2004
Bachelor of Business Administration (B.B.A.), BUSINESS ADMINISTRATION; ACCOUNTING INFORMATION MANAGEMENT
Henry Ford Community College 1999 — 2002
Associate's degree, BUSINESS ADMINISTRATION
Henry Ford Community College 1999 — 2002
Associate's degree, SCIENCE
LEADERSHIP STRATEGIES INSTITUTE
CERTIFICATE FOR EFFECTIVE FACILITATOR
Credit Acceptance 2012 - Present
Longhorn Steakhouse August 2008 - March 2015
Skills
Customer Service, Time Management, Credit Risk, Analysis, Management, Leadership, Internal Audit, Teamwork, Accounting, Microsoft Word, Microsoft Office, Access, Business Strategy, Data Entry, Finance, Financial Analysis, Operations Management, Microsoft Excel, Strategy, Restaurants, Credit Analysis, Coaching, Call Centers, Loan Servicing, Vehicles, Forecasting
Education
Grand Valley State University 2008 — 2011
Bachelors of Business Administration, Accounting
Grand Valley State University 2008 — 2011
Bachelors, Business Administration; Accounting
Bosch North America December 2013 - Present
Credit Acceptance 2013 - 2013
Credit Acceptance 2007 - 2013
Bartech Group 2004 - 2006
AC Consulting 2003 - 2004
Education
Eastern Michigan University 2004 — 2006
MS, HROD
Jawaharlal Nehru Technological University 2000 — 2002
Master of Business Administration (MBA), Human Resources
Credit Acceptance January 2014 - Present
Sprint Nextel May 2012 - December 2013
Manheim Auctions April 2010 - April 2012
Manheim Digital April 2006 - April 2010
Manheim Auctions August 2004 - April 2006
M&M Distributors 2002 - 2004
Skills
New Business Development, B2B, Sales Management, Automotive, Training, Account Management, Vehicles, Leadership, Selling, Customer Retention, Automobile, Salesforce.com, Customer Service, Auctions, Online Marketing, Solution Selling, Key Account Management, Microsoft CRM, Vehicle Remarketing, Contract Negotiation, Purchasing, Social Media, Management, Business Planning, Social Media Marketing, Remarketing, Consultative Selling, Microsoft Office, Account Planning, Arbitration, Sales Contracts, OEM Management, Purchasing Negotiation, AutoIMS
Education
Northwood University 2002 — 2004
BS, Business Management
Lansing Community College 2001 — 2002
Associate's degree, Business Administration and Management, General
Michigan State University 2000 — 2001
Engineering
Credit Acceptance February 2013 - Present
Credit Acceptance April 2009 - Present
Credit Acceptance Corporation July 2007 - April 2009
Interfirst Wholesale Mortgage April 2006 - July 2007
Crain Communications 2005 - 2006
Borders Group Inc 1999 - 2005
Skills
Financial Analysis, Forecasting, Finance, Process Improvement, Financial Modeling, Accounting, Access, Credit, Business Analysis, Variance Analysis, Management
Education
Eastern Michigan University 1995 — 1999
BBA, Finance
Troy Athens 1991 — 1995
High School Diploma
Credit Acceptance August 2014 - Present
Enterprise March 2007 - July 2014
Enterprise Rent-A-Car May 2006 - March 2007
R.R. Donnelley May 1999 - October 2003
Skills
knowledge in Marketing..., Mentoring of new..., Relationship building..., Customer Satisfaction, Management, Customer Service, Public Speaking, Cold Calling, Sales Process, Account Management, Vehicles, Sales Management, Automobile, Sales Operations, Customer Retention, Direct Sales, New Business Development, Marketing, Team Building, Sales Presentations, Team Leadership, Selling, Inventory Management, Lead Generation, Training, Marketing Strategy, Solution Selling, Forecasting, Building Relationships, Negotiation, Retail, Recruiting, Leadership, Strategic Planning, Outside Sales, Time Management, Automotive, Business Development, Coaching, Social Networking, Employee Training, Email Marketing, Hiring, Sourcing, Leadership Development, Product Launch, Employee Management, Teamwork, Goal Oriented, Consulting
Education
Eastern Illinois University 1996 — 2002
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
MacArthur High School 1991 — 1995
Self-employed June 2014 - Present
Stumptown Coffee Roasters July 2013 - May 2014
Stumptown Coffee Roasters August 2011 - May 2014
Stumptown Coffee Roasters August 2009 - May 2014
Two Degrees December 2007 - October 2010
Adidas America Inc 2004 - 2007
PRG Schultz 2001 - 2004
Moss Adams LLP 1999 - 2001
Credit Acceptance February 1998 - August 1999
Deloitte & Touche February 1996 - January 1998
Skills
CPA, Financial Statements, Sales & Use Tax, GAAP, Sarbanes-Oxley Act, Accounting, SEC filings, General Ledger, State Tax, Financial Reporting, Internal Controls, Variance Analysis, Auditing, Financial Analysis, Forecasting, Financial Accounting, Business Process..., QuickBooks
Education
Loyola Marymount University 1988 — 1992
Bachelor of Science (BS), Accounting
Teradata September 2013 - Present
Teradata May 2010 - September 2013
Credit Acceptance March 2008 - June 2010
Resource Intelligence, Inc. May 2009 - April 2010
Teradata March 2006 - March 2008
Ford Motor Credit Company October 2001 - March 2006
Ford Motor Credit Company June 1996 - October 2001
Skills
ETL, Data Modeling, Data Warehousing, Business Intelligence, COBOL, Teradata, VSAM, SQL, DB2, Data Warehouse..., Management, IBM Mainframe, SAS, Data Warehouse..., System Architect, Customer Management, Database Administration, Database Marketing, ETL Tools, Leadership Development, Project Management, SAS Base, Teradata Data Warehouse
Education
Lawrence Technological University 1998 — 2001
MS-MIS, Information Systems
DeVry Institute of Technology 1982 — 1995
BS-IS, Information Systems
N-able Technologies June 2013 - Present
Mary Kay Inc. April 2012 - Present
TUC Managed IT Solutions, Ltd. October 2012 - June 2013
Versature March 2012 - October 2012
Canada Computers September 2011 - March 2012
Corporation of the County of Essex August 2007 - June 2011
Credit Acceptance 2004 - 2007
Dickinson Wright PLLC 2002 - 2004
Holcim, Inc (contract position) 2002 - 2002
Lake Superior State University 1999 - 2001
Skills
Problem Solving, Microsoft Office, Documentation, Customer Relations, Troubleshooting..., Novell support, VoIP support, Remote User Support, Microsoft Exchange, Microsoft Outlook, Software Documentation, Customer Service, Outlook, Troubleshooting, Team Building, XP, Information Technology, Technical Support, VoIP, Help Desk Support, Customer Satisfaction, Call Centers, Networking, Computer Hardware, Windows 7, Windows XP
Education
Lake Superior State University 1999 — 2001
BS, Computer Science
Xerox State Healthcare, LLC April 2013 - Present
Campbell Soup Company December 2007 - April 2013
SupHerb Farms March 2002 - December 2007
Credit Acceptance September 2000 - December 2001
Complete Personnel, Inc February 1998 - August 2000
Skills
Microsoft Office, SAP, Quickbooks, Oracle, Financial Reporting, Variance Analysis, Cost Accounting, Revenue Recognition, General Ledger, Financial Accounting, Internal Controls, Accounts Receivable, Sarbanes-Oxley Act, Financial Analysis, Account Reconciliation, Financial Statements, US GAAP, Forecasting, Cash Flow, Balance Sheet, Accounting, Analysis, Expenses, Accruals, Tax, SAP R/3, Finance, Inventory Management, Financial Forecasting, Internal Audit, Cash Flow Forecasting, Strategic Financial..., Management Accounting, Cross-functional Team..., Payroll, Auditing, GAAP, Accounts Payable, QuickBooks, Hyperion Enterprise, P&L, Sarbanes-Oxley, Journal Entries, Financial Audits
Education
Kansas State University
University of Windsor
Bachelor's Degree
Credit Acceptance May 2009 - Present
ArvinMeritor June 2008 - May 2009
Credit Acceptance May 2005 - June 2008
Grupo Copo March 2004 - May 2005
Skills
Sarbanes-Oxley Act, Financial Analysis, Tax, Finance, Accounting, Financial Reporting, Internal Controls, US GAAP, Financial Accounting, Variance Analysis, Corporate Tax, General Ledger
Education
Davenport University 2002 — 2004
Master of Business Administration (MBA), Accounting
University of Montenegro 1996 — 2000
Bachelor of Arts (B.A.), English Language and Literature, General
Aon Hewitt Medical Biller and Administrative AssociateCare Solutions, Inc.September 2011 - July 2012
Ouachita Parish School Board August 2009 - July 2012
KM TELEVISION (Channel 43) January 2010 - September 2011
COMMUNITY ACCESS NETWORK January 2002 - August 2009
Detroit Public Library December 2007 - July 2009
DETROIT ENTREPRENEURSHIP INSTITITUE May 2005 - June 2007
Credit Acceptance August 2000 - January 2002
Henry Ford Health System October 1997 - August 2000
Noel Medical, Inc October 1995 - December 1997
Skills
Professional Business..., Community Outreach, Public Relations, Customer Service, Account Management, Entertainment, Nonprofits, Public Speaking, Microsoft Office, Fundraising, Event Planning, Research, Event Management, Time Management
Education
Casmir Pulaski Junior High School 1986 — 1989
Diploma, General Studies, 4.0
LAURA OSBORNE SENIOR HIGH SCHOOL 1989 — 1993
HIGH SCHOOL DIPLOMA, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
Dorsey Business Schools-Roseville 1994 — 1995
DIPLOMA, Medical Insurance Specialist/Medical Biller, 3.8 GPA
COMCAST PUBLIC ACCESS 2003 — 2005
CERTIFICATION, Radio and Television Broadcasting Technology/Technician, 4.0
Louisiana Delta Community College-Monroe Campus 2010 — 2012
Associates, Business Administration, Management and Operations
Credit Acceptance August 2010 - Present
Credit Acceptance January 2008 - June 2011
Raymond James September 2007 - January 2008
Skills
CCNP, Data Center, ITIL, CCNA, ASA, Cisco Technologies, Networking, Active Directory, Hardware, IT Operations, VMware, WAN, Network Administration
Education
Macomb Community College 2007 — 2009
CCNA, Cisco Networking Academy
Western Michigan University 2000 — 2005
BBA in Telecom and Info Mgmt (TIM), business technology management and integration
Guaranty Bank & Trust Company August 2000 - Present
Fifth Third Bank 1998 - 2000
Credit Acceptance April 1997 - April 1998
Skills
Commercial Lending, Small Business Lending, Commercial Banking, Credit Analysis, Commercial Mortgages, Credit, Banking, Commercial Real Estate, Real Estate Financing, Construction Loans, Lines Of Credit, Real Estate Transactions, Loans, New Business Development, Financial Analysis, Underwriting, Portfolio Management, Loan Origination, Finance
Education
Grand Valley State University 1992 — 1996
Bachelor of Business Adminstration, Finance
Credit Acceptance March 2013 - Present
Marketing Associates July 2010 - March 2013
Credit Acceptance February 2010 - July 2010
Credit Acceptance December 2006 - February 2010
Credit Acceptance July 2005 - December 2006
Credit Acceptance January 2005 - July 2005
American Red Cross January 2004 - July 2004
Skills
Analytics, Cognos, SAS, Marketing, Access, Software Documentation, Risk Analytics, Management, Databases
Education
Wayne State University 2003 — 2004
B.A, Business Administration
Grand Valley State University 1998 — 2002
Credit Acceptance June 2000 - Present
SAP Korea July 1999 - May 2000
LG CNS Global January 1992 - October 1998
Skills
RMAN, Oracle RAC, Oracle, Solaris, PL/SQL, Red Hat Linux, Shell Scripting, VMware, SQL*Plus, Oracle ASM, Netbackup, Toad, Capacity Planning, 11gR2, AWR, Veritas, OID, SQL, Data Modeling, Data Warehousing, SDLC, Linux, Enterprise Architecture, ETL, Disaster Recovery, XML, Java, Unix Shell Scripting, OBIEE, Database Design, Autosys, Agile Methodologies, Database Administration, Oracle Database..., Databases, Solution Architecture, Unix
Education
Kyungpook National University 1985 — 1990
BS, Genetic Engineering
ABC Auto Finance September 2013 - May 2014
Automotive Dealer Services December 2012 - May 2014
Credit Acceptance July 2011 - October 2012
ADESA Lansing January 2007 - November 2010
Flexco Fleet Services May 2005 - May 2006
BSC America January 2005 - May 2005
Indiana Auto Auction 1991 - 2005
Indiana Auto Auction 1991 - 2005
Skills
Insurance, Business Growth, Internet Services, Business Development, Automotive, Sales, Sales Management, Account Management, Negotiation, New Business Development, Sales Process, Customer Satisfaction, Vehicles, Automobile, Team Building, Customer Retention, Fleet Management, Sales Operations, Cold Calling, Business Planning, Inventory Management, Profit, Purchasing, Forecasting, Customer Service, Strategic Planning, B2B, Selling, Contract Negotiation, Dealers, Process Improvement, Operations Management, Management, Pricing, Direct Sales, Automotive Aftermarket, Parts, Dealer Management, Competitive Analysis, Retail, Budgets, Leadership, Business Strategy, Marketing Strategy, Selling Skills, Salesforce.com, Market Planning, Wholesale, Training, Marketing
Education
Ferris State University
Marketing Associates October 2012 - Present
Mercedes-Benz Financial Services USA LLC November 2012 - July 2013
Credit Acceptance March 2007 - October 2012
Charles Schwab January 2005 - February 2007
Skills
Data Modeling, ETL, Data Warehousing, OLAP, Cognos, OBIEE, Waterfall, SDLC, Business Intelligence, Enterprise Architecture, PL/SQL, Data Warehouse..., Unix Shell Scripting, Database Design, SAS, Agile Methodologies, Data Governance, Oracle, Solution Architecture, SAS programming, SQL*Plus, SQL Navigator, Explain Plan, SQL Loader, ODI, Query Tuning, Materialized Views, SAS Base, Dimensional Modeling, Kimball, Autosys, Scheduling Tools, Rules Engines, Portfolio Management, Data Management
Education
Jawaharlal Nehru Technological University
BTech, Computer Science
Texas A&M University
MS, Computer Science
Credit Acceptance
Skills
B2B, Marketing, New Business Development, Sales Process, Customer Retention, Salesforce.com, Sales Management, Competitive Analysis, Sales, Customer Satisfaction, Marketing Strategy, Account Management, Selling, Market Planning, Sales Operations
Education
Eastern Michigan University
Burlington Coat Factory November 2008 - Present
Credit Acceptance 2005 - 2008
Skills
OCP 8 & 9, SAP BA, Weblogic Administration, Oracle Application..., Oracle Identity Manager, Oracle Forms, Oracle Enterprise..., Oracle Reports, Oracle Retail, Cognos, Java, Oracle Applications, Oracle RAC
Education
Kookmin University 2000 — 2002
MBA, SAP ERP
Credit Acceptance Corp December 2009 - Present
Credit Acceptance October 2006 - December 2009
Credit Acceptance December 2004 - October 2006
Asset Acceptance May 2004 - November 2004
TCF Bank August 2003 - April 2004
Skills
Credit, Credit Analysis, Call Center, Loans, Banking, Customer Service, Credit Risk, Microsoft Excel, Financial Analysis, Outlook, Microsoft Office, Underwriting, Access, Customer Satisfaction, Microsoft Word, Data Entry, Accounting, Call Centers, Management, Negotiation
Education
Eastern Michigan University 1998 — 2004
Telecommunications and Film
QVC September 2006 - Present
Credit Acceptance 2001 - 2008
Credit Acceptance September 2001 - October 2005
Education
Davenport University-Eastern Region 2002 — 2005
Accounting/ Business Admin
Cope Health Solutions February 2011 - Present
Credit Acceptance October 2009 - October 2010
Wells Fargo Bank 2007 - 2009
United Auto Credit 2005 - 2007
Chrysler Financial 1996 - 2005
Skills
Credit, Relationship Management, Credit Analysis, Consumer Lending, Loans, Finance, Credit Risk, Underwriting, Sales Management, Customer Service, Portfolio Management, Process Improvement
Education
Saddleback College 2011 — 2014
Associate's degree, Registered Nursing/Registered Nurse
Ferris State University 1987 — 1992
B.S., Business Administration
Bank Of America April 2009 - Present
Credit Acceptance July 2007 - June 2010
Education
Jiwaji University 1995 — 1999
Bechlors, Engineering
Credit Acceptance November 2010 - Present
Skills
Sales Process, Credit, Profit, Sales Management, Customer Retention, Account Management, Automobile, Customer Satisfaction, Sales, Selling, Sales Operations, Cold Calling, Forecasting, Automotive, B2B, New Business Development
Education
John Carroll University 1997 — 2001
Business, Marketing
St. Ignatius High School 1993 — 1997
Incarnate Word Academy
Credit Acceptance Analyst IIIBorders BooksFebruary 1999 - June 2008
Borders Group Inc 1999 - 2008
Borders 1999 - 2008
Skills
Finance, Financial Analysis, Process Improvement, Access, Accounting, Credit, Forecasting, Sarbanes-Oxley Act, Financial Reporting, Financial Modeling
Education
Eastern Michigan University 1986 — 1991
B.S., Criminal Justice / Business Mgt
Novi High 1980 — 1984
Technimed Inc. June 2013 - Present
Credit Acceptance November 2007 - July 2009
Chrysler June 1999 - June 2008
Skills
Credit, Credit Analysis, Loans, Credit Risk, Finance, Financial Analysis, Banking, Patient registration, Handle appointment..., Retrieve patient records, verify insurance..., Basic Accounting, bookkeeping, Preparation Of Reports, Chart filing, Medical Claims..., Insurance, Business Planning
Education
Dorsey Business Schools-Roseville 2012 — 2013
Medical Administration/Billing & Coding
V2Soft August 2012 - Present
Credit Acceptance July 2008 - July 2012
Analysts International October 2007 - June 2008
Visteon 2005 - 2008
Skills
Certified Software..., ITIL, Microsoft Office, Lotus Notes, Process Improvement, Project Management, Vendor Management, Business Analysis, Risk Management, Program Management, SQL, Business Intelligence, Change Management, Team Leadership, Databases, Management, Software Documentation, Visio, SDLC
Education
Eastern Michigan University 2006 — 2010
BBA, Computer Information Systems
Washtenaw Community College 2002 — 2006
Associates, Computer Science
General Motors March 2015 - Present
Symantec September 2010 - Present
Credit Acceptance April 2005 - August 2010
Skills
Disaster Recovery, Security, Network Security, ITIL, DLP, Information Security..., Cloud Computing, Enterprise Architecture, SDLC, Virtualization, VMware, Data Security, Information Security, Data Center, Firewalls, Computer Security
Education
Eastern Michigan University 2000 — 2004
Bachelors, Information Technology
Tidewater Finance Company May 2013 - Present
Western Funding June 2012 - December 2012
Credit Acceptance September 2009 - June 2012
Credit One Bank July 2006 - January 2009
HSBC Card Services 1997 - 2006
Skills
PeopleSoft, Recruiting, Customer Service, Team Building, Credit, Sales Management, Customer Satisfaction, Credit Risk, Account Management, Strategic Planning, Process Improvement, Management, Microsoft Office, Vendor Management, Business Analysis, Negotiation, Training, Sales, Public Speaking, Social Networking, Marketing Communications, Advertising, Coaching, Leadership, Customer Retention, Employee Benefits, Portfolio Management, Event Management, Sales Process, Onboarding, Business Development, Marketing Strategy, Event Planning, Employee Training, Forecasting, Organizational..., Profit, New Business Development, Performance Management, Employee Relations, Social Media, Human Resources, Change Management, Call Centers, Microsoft Word, Retail, Budgets, Team Leadership, Risk Management, Banking
Education
Kingsborough Community College 1980 — 1982
Associates, Business Management
Credit Acceptance January 2011 - Present
Credit Acceptance June 2007 - January 2011
United Insurance Company October 2006 - June 2007
United States Postal Service October 2005 - October 2006
Education
Eastern Michigan University 1999 — 2004
Bachelor of Applied Science (B.A.Sc.), Health Care Administration
CDK Global September 2015 - Present
CDK Global June 2014 - August 2015
Credit Acceptance January 2008 - June 2014
ABN AMRO Bank N.V. September 2003 - November 2007
Skills
Loss Mitigation, Portfolio Management, Marketing, Banking, Loans, Credit Risk, Credit Analysis, Customer Satisfaction, Customer Service, Management, Leadership, Team Building, Credit
Education
Eastern Michigan University
Bachelor of Applied Science (BASc), Design and Visual Communications, Communication Technology
Spireon, Inc. August 2014 - Present
Credit Acceptance December 2011 - July 2014
Credit Acceptance July 2008 - December 2011
GE Money Bank May 1994 - June 2008
Skills
Account Management, Sales Management, Sales Process, New Business Development, Leadership, B2B, Training, Sales, Team Building, Marketing Strategy, Automobile, Selling, Negotiation, Sales Operations, Dealers, Management, Coaching, Profit, Advertising, Customer Satisfaction, Product Development, Marketing, Forecasting, Customer Retention, Cold Calling, CRM, Start-ups, Recruiting, Competitive Analysis, Direct Sales, Market Planning, Finance, Retail, Sales Presentations, Strategy, Automotive
Education
Florida State University 1980 — 1984
Bachelor of Science (BS), Political Economy
Harris & Harris Ltd June 2014 - Present
Credit Acceptance August 2011 - June 2013
Walgreens April 2010 - January 2011
Verizon Wireless February 2008 - December 2009
Banctel.com January 2007 - February 2008
Kelly Services January 2005 - January 2007
Skills
CRM, Call Centers, Customer Service, Loans, Troubleshooting, Communication, Customer Retention, Customer Satisfaction, Data Entry, Leadership, Microsoft Excel, Microsoft Office, Outlook, Process Scheduler, Sales, Team Building, Technical Support, Training
Education
DeVry University 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
Oak Park High School 1998 — 2002
Diploma, general
The Infinite Automotive Group, LLC dba iCars July 2014 - Present
Credit Acceptance 2013 - Present
TerraMai 2011 - 2012
Michael F Nixon Jr LLC 2009 - 2011
Lithia Motors 2007 - 2008
HSBC 2002 - 2006
Skills
Negotiation, Profit, Automobile, Automotive Aftermarket, New Business Development, Automotive, Customer Satisfaction, Strategic Planning, Customer Retention, Business Strategy, Marketing, Sales Management, Sales Process, Dealers, Retail, Pricing, Training, Cold Calling, B2B, Sales Operations
Education
DePaul University 1990 — 1992
BS, Commerce
Credit Acceptance December 2007 - Present
Wells Fargo Financial 2004 - 2007
Skills
Credit, Loans, Consumer Lending, Mortgage Lending, Credit Analysis, Credit Risk, Financial Analysis, Credit Cards, Strategic Financial..., Loan Origination, Investments, Customer Service, Customer Satisfaction, Training, Team Building, Commercial Banking, Coaching, Financial Services, Cross Selling, Outlook, Sales Management, Real Estate, Mortgage Banking, Microsoft Excel, Refinance, Lines Of Credit, Sales, Residential Mortgages, Selling, Negotiation, Loan Servicing, Finance, Management, Budgets, Relationship Management, Call Centers, Underwriting, Financial Planning, Commercial Lending
Education
Ferris State University
Credit Acceptance July 2013 - Present
Westlake Financial Services October 2011 - May 2013
Dean's Auto Plaza April 2011 - June 2011
Skills
Account Management, Credit, Customer Retention, Dealers, New Business Development, Profit, Sales, Sales Management, Sales Process, Vehicles, Automotive, Customer Satisfaction, B2B, Sales Operations, Team Building
Education
Indiana University of Pennsylvania
Credit Acceptance August 2013 - Present
Skills
Streaming Media, Audio Engineering, Digital Media, Video Editing, Premiere, Avid Media Composer, Broadcast, Video Production, Linux System..., Computer Hardware..., Computer Hardware..., Technical Training, Shell Scripting, Apple Support, Apple Sales, TriCaster Support, TriCaster Operation, Post Production, Multimedia, Video
Education
Eastern Michigan University
BS
Health Alliance Plan December 2014 - Present
Health Alliance Plan September 2014 - Present
Credit Acceptance November 2012 - 2014
Blue Care Network August 2006 - June 2012
Skills
Customer Service, Health Insurance, HIPAA, Healthcare, Process Improvement, Call Centers, Medicare, Software Documentation, Insurance, Access, Outlook
Education
Eastern Michigan University 2014 — 2016
Bachelor's Degree, Kinesiology and Exercise Science
Henry Ford Community College 1998 — 2002
Associate's degree, General Studies
Divine Child 1994 — 1998
Ford Land January 2015 - Present
Ford Land September 2013 - Present
Credit Acceptance November 2012 - September 2013
JPMorgan Chase & Co. September 2011 - November 2012
Energy Design Service Systems September 2010 - September 2011
United States Marine Corps January 2005 - January 2011
Skills
Spanish, Microsoft Office, Microsoft Word, Microsoft Excel, Financial Analysis, Analysis, Leadership, PowerPoint, Budgets, Finance, Team Leadership, Strategic Planning, Process Improvement, Project Planning, Project Management
Education
Lawrence Technological University 2010 — 2012
Global MBA - Finance
Lawrence Technological University 2005 — 2010
Bachelors, Architecture
Credit Acceptance October 2012 - Present
Winners Circle Auto Center October 2001 - December 2012
Winners Circle Auto Center October 2001 - October 2012
Skills
Advertising, Sales Management, Team Building, Forecasting, Sales Process, Customer Retention, Vehicles, B2B, Profit, Automotive, Microsoft Office, Consumer Lending, Finance, Automobile, Strategic Planning, Automotive Aftermarket, Wholesale
Education
Iowa State University 1980 — 1984
BS, Ag Business
Iowa State University 1980 — 1984
Bachelor of Science (BS), Agricultural Business and Management
AlixPartners January 2014 - Present
AlixPartners September 2008 - December 2013
Credit Acceptance November 2007 - August 2008
AAA Life Insurance Company January 2005 - October 2007
Plante Moran January 2001 - December 2004
Skills
IDEA Data Analytic..., IT Audit, Sarbanes-Oxley Act, Sarbanes-Oxley, SEC filings, CPA, CISA, CRISC, Internal Controls, Internal Audit, External Audit, Assurance, US GAAP, Forensic Accounting, GAAP, Enterprise Risk..., Financial Reporting, Financial Analysis, Auditing, Process Improvement, SOX, CGMA
Education
Grand Valley State University
Bachelor of Business Administration (B.B.A.), Accounting
Grand Valley State University
Bachelor of Science (B.S.), Economics
Credit Acceptance November 2006 - Present
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Team Leadership
Education
Lawrence Technological University
Interaction Design
Credit Acceptance July 2003 - Present
Aligned Right Printing January 2009 - December 2014
Communication Solutions Inc. June 2002 - September 2003
Bowne Business Solutions November 1996 - June 2002
Skills
Type 65 wpm, Proficient in Microsoft..., Basic accounting, Internal Controls, Accounting, Sarbanes-Oxley Act, Variance Analysis, Process Improvement, Credit, Finance, Management, Time Management, Financial Analysis, Human Resources
Education
Macomb Community College 2005 — 2007
Accounting
Credit Acceptance
Skills
Singing, Lyricist, Writing, conversational French, Leisure Travel, Modeling, Listening Skills, New Business Development, Marketing Research, Social Networking, Online Marketing, Marketing Strategy, Direct Sales, Collections, Resume Writing, Mathematics Education, Tutoring, Algebra, B2B eCommerce, Phone Etiquette, Typing
Education
Full Sail University 2012 — 2013
MS, IMMS (Internet Marketing
University of Michigan
BA, Psychology
Credit Acceptance May 2011 - August 2011
Grand Valley State University August 2010 - May 2011
Credit Acceptance July 2010 - August 2010
Credit Acceptance July 2009 - August 2009
Credit Acceptance May 2008 - August 2008
Boyne USA October 2006 - January 2008
Skills
German, Foreign Languages
Education
Grand Valley State University 2007 — 2012
Bachelor of Arts, Education (German and History)
Credit Acceptance
Skills
Subprime, Credit, Credit Analysis, Credit Risk, Loans, Underwriting, Portfolio Management, Market Penetration, Profit, Dealers, Finance, Sales Management, Relationship Management, Customer Satisfaction, Forecasting, B2B, Banking, Qualifying Prospects, Closing Deals, Automobile
Education
Florida State University 1974 — 1976
Bachelor of Science (BS), Finance, General
University of Central Florida 1972 — 1974
Associated Bank March 2008 - Present
Credit Acceptance December 2003 - September 2007
GE Medical Systems January 2001 - December 2003
JS McNamara Company, Inc January 1998 - January 2000
Comerica Bank September 1989 - July 1998
Skills
Access, Microsoft Excel, Communication Skills, Financial Reporting, Total Return, Business Intelligence, Analysts, Investments, Credit, Banking, Finance, Financial Analysis, Process Improvement, Customer Service, Analytics
Education
Davenport University 1989 — 1994
Bachelor of Business Administration (B.B.A.), Management
Dorsey Business Schools-Roseville 1988 — 1989
Diploma, Administrative Assistant, 4
Credit Acceptance December 2009 - April 2011
Credit Acceptance 2009 - 2011
Quicken Loans July 2004 - June 2008
Quicken Loans July 2004 - June 2008
GMAC Placed By Staff Pro America August 2001 - March 2004
GMAC placed by Staff Pro America August 2001 - March 2004
Daimler Chrysler Financial February 2000 - March 2001
AAA of Michigan July 1993 - June 1999
Ford Motor Co May 1993 - July 1995
Skills
Customer Service, Computers, Collections, Sales
Education
Michigan State University 1986 — 1991
Bachelor of Arts (B.A.), Telecommunications
Eastern Michigan University 1985 — 1986
Transferred To Michigan State University, Telecommunications
Michigan State University
Bachelor of Arts, Telecommunications
Credit Acceptance August 2013 - January 2014
Small Business Ower -United Credit Services February 2006 - August 2013
Skills
Customer Service, Management, Strategic Planning, Microsoft Office, Sales, Marketing, Project Management, Leadership, Microsoft Excel, Business Strategy
Education
Johnson County Community College
Credit Acceptance
Skills
Management, Sales, Credit, Sales Management, Customer Service, Leadership, Portfolio Management, Banking, Loans, Finance, Sales Process, Negotiation, Customer Retention, Sales Operations, Team Building
Education
Delta State University 1992 — 1996
Credit Acceptance September 2015 - Present
GreenPath Debt Solutions August 2014 - September 2015
Quicken Loans July 2011 - March 2014
Skills
Customer Service, Financial Analysis, Finance, Microsoft Excel, Budgets, Mortgage Lending, Financial Planning, Loans, Coaching, Credit Risk, Sales
Education
Eastern Michigan University
Bachelors of Business, Marketing