Credit Acceptance
Industry: Finance company
DescriptionCredit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. The company operates this financial program through a national network of dealer-partners, the automobile dealers participating in the programs. Headquarters: Southfield, Michigan, United States CEO: Brett A. Roberts (Jan 2002–) Founder: Donald Foss Founded: 1972 Subsidiaries: Credit Acceptance Funding Llc 2016-1,
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Credit Acceptance Employees
Credit Acceptance September 2013 - Present
Credit Acceptance November 2012 - September 2013
Michigan State University July 2011 - May 2012
East Lansing High School February 2008 - May 2012
Michigan Environmental Council May 2011 - July 2011
Michigan State University July 2006 - July 2011
Ohio Environmental Council July 2010 - August 2010
Skills
SAS Programming, SQL, Python, R Programming, HTML, CSS, Microsoft Excel, Access, OBIEE
Education
Michigan State University 2006 — 2011
Bachelor's Degree, Economics
Credit Acceptance October 2011 - Present
Education
Oakland University
Bachelors in Marketing
Protection One October 2006 - Present
Credit Acceptance June 2001 - May 2006
Skills
Customer Satisfaction, Physical Security, Security Management, Team Building, Access Control, Call Centers, Customer Service, CCTV, Fire Alarm, Operations Management, IP Cameras, Intrusion Detection, Alarm Systems
Education
Minnesota State University, Moorhead 1991 — 1994
Bachelor's degree, Business Administration and Management, General
St. Cloud State University 1987 — 1990
Spireon, Inc. February 2014 - Present
GWC Warranty March 2013 - February 2014
Spireon, Inc. August 2011 - March 2013
Loan Plus GPS August 2011 - March 2012
Procon gps April 2010 - July 2011
Credit Acceptance 2005 - 2009
Auto One Auto finance co 1999 - 2004
Wells Fargo Financial 1990 - 1991
JMA 1988 - 1991
Skills
Automotive, Account Management, Sales Management, Customer Satisfaction, Profit, Sales Process, Team Building, Credit, Forecasting, Customer Retention, New Business Development, Marketing Strategy, Retail, Business Development, Sales, Process Improvement, Negotiation, Management, Direct Sales, Pricing, Sales Operations, Call Centers, Vehicles, Customer Service, Selling, B2B, Operations Management, Marketing, Strategic Planning, Leadership, Contract Negotiation, Business Strategy, Competitive Analysis, Finance, Cold Calling, CRM, Training, Strategic Partnerships, Budgets, Salesforce.com, Team Leadership, Start-ups, Solution Selling, Strategy, Sales Presentations, Inventory Management, Insurance, Executive Management, P&L Management, Lead Generation
Education
Northwood University
Bachelor of Business Administration (BBA), Accounting and Business/Management
Credit Acceptance January 2014 - Present
INT America, LLC July 2012 - January 2014
Lake Orion Community Schools April 2005 - August 2012
International Academy of Bloomfield Hills August 2003 - April 2005
University of Michigan-Dearborn August 2001 - August 2004
Electronic Data Systems (EDS) May 2002 - December 2002
Skills
Microsoft Office, Quality Assurance, Curriculum Design, Data Analysis, Written & Oral..., Education, Statistical Data..., Employee Training, Databases, Statistical Reporting, Inventory Control, PPAP, Metrics Reporting, Data Integrity, Interpretation Of Data, Work Instructions, Oracle SQL Developer, SAS Programming, SQL
Education
Marygrove College 2007 — 2008
Master of Arts (MA), Art of Teaching
University of Michigan-Dearborn 1999 — 2004
Bachelor of Science, Mathematics and Statistics
EasyCare (APCO) August 2015 - Present
Ally Financial Inc. February 2011 - Present
Law Offices of Evita G. Kaigler September 2009 - September 2010
Credit Acceptance February 2006 - February 2009
Estate Planning Legal Services, P.C. September 2003 - August 2005
Skills
Credit, Finance, Analysis, Leadership, Customer Service, Marketing, Software Documentation, Management, Project Management, Research, Risk Management, Insurance, Process Improvement, Legal Writing, Training, Team Building, Microsoft Excel, Access, Outlook, Time Management
Education
Oakland University 1999 — 2004
BA, Pre-Law/Communication
Mac Haik Dodge Chrysler Jeep Ram Temple February 2015 - Present
Credit Acceptance March 2013 - February 2014
Skills
Customer Service, Negotiation, Sales, Retail, Sales Management, Team Building, Strategic Planning, Microsoft Office, Business Strategy, Marketing Strategy, Leadership Development, PowerPoint, Microsoft Excel, Coaching, Entrepreneurship, Credit, Business Development, Microsoft Word, Budgets, Advertising, Team Leadership, Public Speaking, Start-ups, Business Planning, Selling, Leadership, Contract Negotiation, Social Networking, Account Management, Sales Operations, Research, New Business Development, Recruiting, Operations Management, Marketing, Key Account Management, Public Relations, Social Media Marketing, Real Estate, Management, Customer Retention, Direct Sales, Salesforce.com, Training, Sales Process, CRM, B2B, Profit, Forecasting, Customer Satisfaction
Education
Northern Kentucky University 1991 — 1994
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Credit Acceptance May 2014 - Present
Credit Acceptance January 2013 - May 2014
Credit Acceptance January 2009 - January 2013
PwC August 2005 - July 2008
PwC June 2004 - August 2004
Skills
Internal Controls, Internal Audit, Finance, CPA, Sarbanes-Oxley, Financial Accounting, Sarbanes-Oxley Act, Operational Risk, Risk Assessment, SOX 404, Spanish-speaking, SEC Financial Reporting, Financial Statement..., Design & Implementation..., Subprime, Asset-backed..., Spanish, Workiva, XBRL, Compilation Of..., Section 16, COSO
Education
Michigan State University 2004 — 2005
Master's degree, Accounting
Michigan State University 2000 — 2004
Bachelor's degree, Accounting
Credit Acceptance May 2014 - Present
Omega Restaurant January 2001 - June 2014
Credit Acceptance May 2012 - May 2014
Credit Acceptance November 2010 - May 2012
Greenpath, Inc. September 2008 - October 2009
Education
Oakland University
Master, Business Administration; Marketing and Finance
Oakland University
Bachelor of Science, Management Information Systems
Goodman Frost, PLLC October 2004 - Present
BestSource Credit Union 2004 - October 2004
Verizon Wireless March 2002 - 2004
CountyWide Recovery July 1999 - 2002
Credit Acceptance March 1997 - July 1999
Utica Auto Sales September 1996 - March 1997
Arnold Automotive Group 1996 - September 1996
Bob Moss Volkswagon, Mazda & Suburu February 1995 - January 1996
Skills
C++, CSS, Visual Basic, Network Administration, CLS, Access, Word, Excel, Predictive Dialers, Quickbooks, Batch Processing, WordPerfect, FTP, FTPS, Cloud Computing, Cloud Security, Web Design, Website Development, QuickBooks, Microsoft Excel, Microsoft Word, Wordperfect, Loss Mitigation, Debt Settlement, Debt Management, Call Centers, Loan Servicing, Leadership, Risk Management, Management, Credit, Customer Service, Strategic Planning, Team Building, Account Management, Team Leadership, Banking, Sales, Process Improvement, Negotiation
Education
Oakland Community College 2009 — 2009
North Carolina State University 1991 — 1994
Associates, finance
AutoLady, Inc./AL Diversified June 2009 - Present
Central Mississippi Credit Corporation March 2013 - February 2015
United Auto Credit Corporation March 2012 - February 2013
Credit Acceptance April 2003 - May 2009
Untouchables Reconditioning, LLC 1998 - 2003
Mike Smith Chrysler Jeep Dodge Inc. January 1997 - December 1998
Petro Nissan Corporation 1994 - 1997
MGRE, Inc. January 1993 - September 1994
Skills
Microsoft Office, Management, Microsoft Word, Research, Sales, Leadership, Training, Photoshop, Account Management, Automotive, Customer Satisfaction, Customer Retention, Customer Service, Negotiation, New Business Development, Sales Management, Sales Process, Team Building
Education
The University of Southern Mississippi 1991 — 1993
Business, Management, Marketing, and Related Support Services
Mississippi Gulf Coast Community College 1989 — 1991
Associate's Degree, Commercial and Advertising Art
Credit Acceptance March 2012 - Present
Skills
Program Management, Time Management, Public Speaking
Education
Nevada State College 2006 — 2014
Bachelor's degree, Integrated Studies with a Business and Mathematics emphasis
Credit Acceptance March 2013 - Present
Oakland University September 2009 - Present
Skills
Higher Education, Microsoft Office, Research, Public Speaking, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Teaching, Student Affairs, Social Media, Data Analysis, Prezi, Secondary Education, English, Political Science, Leadership
Education
Oakland University 2009 — 2015
Bachelor of Arts (BA), English Secondary Education
Oakland University 2009 — 2014
Bachelor of Arts (B.A.), English, Secondary Education
Never Say No Auto January 2013 - Present
Credit Acceptance May 2006 - January 2013
Cars Across America February 1999 - May 2006
Reliable Chevrolet January 1998 - February 1999
Skills
Profit, Automobile, Dealers, Selling, Sales Process, Credit Analysis, Customer Satisfaction, Customer Retention, Automotive Aftermarket, Automotive, Dealer Management, Sales Management, Vehicles, B2B, Selling Skills, Sales Operations, Forecasting, Account Management, Subprime, New Business Development, Sales, Pricing, Finance, Deal Closure, Credit, Skip Tracing
Education
Missouri State University
Plato High School
Credit Acceptance September 1996 - Present
Skills
Training, Performance Management, Training Delivery, Employee Engagement
Education
Michigan State University 1997 — 2000
Political Science/ Pre Law
Cass Technicial High School 1993 — 1997
Performing Arts
Credit Acceptance November 2012 - Present
Chase May 2012 - November 2012
Skills
Financial Forecasting, Customer Service, Personal Banking, Organization, Oral & Written..., Team-oriented, Compliance, Loan Servicing, Financial Statements, Investment Strategies, Financial Analysis
Education
Michigan State University 2008 — 2012
Bachelor's degree, Finance, Eli Broad College of Business, Cumulative GPA: 3.4
Dominion Technologies Group, Inc. January 2013 - Present
Credit Acceptance 2010 - 2012
The Home Depot 2009 - 2010
Skills
Customer Service, Collections, Merchandising, Data Entry, Call Center, Blueprint Reading, Timeslips, Planograms, Negotiation, Microsoft Office, AutoCAD, Photoshop, Stocking, Heavy Lifting
Education
Macomb Community College 1994 — 1995
Richmond Community High School 1985 — 1989
Credit Acceptance April 2011 - Present
IBM May 2010 - April 2011
Delloite Consulting March 2009 - April 2010
DTE Energy November 2006 - March 2009
Skills
Agile Methodologies, SDLC, QTP, Test Planning, Requirements Analysis, System Testing, Quality Center, Software Quality..., Waterfall, SQL, XML, Microsoft SQL Server, Oracle, Scrum, Test Management
Education
Mangalore University 1993 — 1997
B.Tech, Computer Science
St Josephs Public School
Ford Motor Company October 2012 - Present
In Communication March 2010 - Present
Consumers Energy February 2012 - August 2012
Credit Acceptance August 2011 - December 2011
Temo, Inc. July 2001 - March 2010
Skills
Public Relations, Internal Communications, Promotions, Editing, Speech Writing, Marketing Communications, Copywriting, Email Marketing, Corporate Communications, Photoshop, Strategic Communications, Newsletters, Press Releases, Communications Planning, Web Content, Communications Strategy, Content Development, Advertising, SEO, Brand Development, Event Planning, Website Copy, Marketing Copy, Project Management, Marketing, Leadership, Strategy, Strategic Partnerships, Journalism, Digital Marketing, Social Media Marketing, Integrated Marketing, Digital Media, Business Development, Media Relations
Education
Oakland University
BA, Communications
Credit Acceptance May 2013 - Present
Credit Acceptance November 2009 - May 2013
Skills
Credit Analysis, Credit Risk, Portfolio Management, Underwriting, Risk Management, Financial Risk, Consumer Lending, Commercial Lending, Relationship Management, Forecasting, Loan Origination, Financial Reporting, Leadership
Education
Michigan State University 2003 — 2008
BA, Economics
Credit Acceptance November 2013 - Present
Target April 2013 - January 2014
Michigan State University-Extension May 2013 - November 2013
IPHA Americorps September 2011 - August 2012
Illinois Public Health Association September 2011 - August 2012
Northwestern University--Residential Life September 2009 - June 2011
Northwestern University--Residential Life February 2008 - June 2009
American Cancer Society Teleservice Center (through ManPower) June 2007 - August 2007
Skills
Fluent in Spanish and..., Proficient in Microsoft..., PC and Mac, Certified Centering..., Health Promotion, Microsoft Office, Research, Non-profits, Community Outreach, PowerPoint, Microsoft Excel, Spanish, Microsoft Word, Nonprofits, Health Education
Education
Northwestern University 2007 — 2011
BA, Anthropology, Global Health Studies
The Suburban Collection September 2013 - Present
Comcast April 2012 - September 2013
Orlans October 2011 - April 2012
Credit Acceptance July 2007 - July 2011
Credit Acceptance February 2005 - July 2007
Credit Acceptance June 2002 - February 2005
Skills
Performance Management, Organizational..., Recruiting, Human Resources, Coaching, Instructional Design, Leadership Development, Process Improvement, Project Management, Operations Management, Vendor Management, Training, Management, Change Management, Talent Acquisition, Employee Relations, Talent Management, Performance Improvement, HR Policies, Sales, Leadership, Customer Satisfaction, Employee Benefits, Employee Engagement, Employee Wellness..., Onboarding, Hiring
Education
Wayne State University 1992 — 2003
MA, PhD, Industrial/Organizational Psychology
Oakland University 1988 — 1992
Undergraduate Degree -, Psychology
AAA June 2015 - Present
UST Global September 2014 - June 2015
UST Global May 2014 - September 2014
LenderLive Network November 2013 - May 2014
LenderLive Network October 2012 - September 2013
JPMorgan Chase October 2011 - October 2012
Citi August 2010 - October 2011
Citi January 2009 - August 2010
Team Mental Health Services August 2008 - January 2009
Credit Acceptance June 2007 - June 2008
Skills
Testing, Test Planning, Test Cases, SDLC, STLC, Software Documentation, Black Box Testing, Analysis, Data Analysis, Access, Manual Testing, Functional Testing, Software Quality..., Test Management, Quality Control, Training, Customer Service, Microsoft Excel, Databases, Microsoft Office, Business Intelligence, Professional..., Quality Assurance, Information Technology, Office Administration, Database Administration, Instructor-led Training, Employee Training, Outstanding..., File Management, Organization, Quality Auditing, Oracle, Loans, Mortgage Banking, Banking, Data Entry, Credit, Mortgage Lending, Accounts Payable, Accounts Receivable, Lotus Notes
Education
Walsh College of Accountancy and Business Administration 1999 — 2001
Bachelor of Business Administration (BBA), CIS
Oakland Community College 1997 — 1999
Associate of Business Administration, CIS
Credit Acceptance September 2011 - Present
Credit Acceptance August 2008 - September 2011
Credit Acceptance May 2007 - August 2008
Skills
Loans, Credit Analysis, Credit Risk, Forecasting, Finance, Credit, Customer Satisfaction, Portfolio Management, Automobile, Banking, Consumer Lending, Financial Analysis, Funding, Risk Management, Team Leadership, Underwriting, Cross-functional Team...
Education
Oakland University 2002 — 2007
Bachelor of Applied Science (BASc), Accounting and Finance
Auto Alert June 2015 - Present
VinSolutions February 2014 - June 2015
AutoTrader.com April 2013 - February 2014
Chevrolet of Lowell March 2012 - April 2013
Credit Acceptance September 2011 - March 2012
Baystate Chrysler Jeep March 2011 - September 2011
Werner Mazda December 2008 - March 2011
Dealer Solutions Group January 2002 - December 2008
Skills
Automobile, Automotive, Customer Satisfaction, Sales Management, Negotiation, Team Leadership, Automotive Aftermarket, Dealer Management, Customer Service, Vehicles, Dealers, Strategic Planning, Training, Profit, Parts, Sales Process, Reynolds, Customer Retention, Warranty, Sales Operations, Account Management, B2B, Forecasting, Sales, Pricing, Dealer Operations
Education
Merrimack College 2000 — 2001
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
arlington catholic high school 1983 — 1987
Riverbed Technology April 2015 - Present
VMware February 2014 - April 2015
Dell September 2009 - February 2014
Credit Acceptance January 2000 - August 2009
Oakland University January 1997 - January 2000
Skills
Data Center, Storage Area Networks, Virtualization, ITIL, Disaster Recovery, VMware, SAN, Storage, iSCSI, Cloud Computing, Enterprise Architecture, Software Defined Storage, VMware ESX, Servers, NAS, VCP DCV 5.5, VDI, Microsoft Exchange, Hyper-V, IT Strategy, IT Management, Microsoft Certified..., Solution Selling, Fibre Channel, CommVault, Converged Infrastructure, Fiber Channel, Equallogic, VMware Certified..., Information Technology
Education
Oakland University 1996 — 2000
BS, Management Information Systems
Marketing Associates September 2012 - Present
Ally Financial Inc. May 2011 - September 2012
Marketing Associates January 2010 - May 2011
Credit Acceptance February 2009 - January 2010
Ford Motor Credit Company January 2007 - February 2009
Ford Motor Company October 2001 - December 2006
Ford Motor Credit July 1999 - October 2001
AFFINA April 1996 - July 1999
Automobile Club of Michigan October 1987 - April 1996
Allnet Communications October 1986 - October 1987
Skills
Credit Scoring, SAS, Data Analysis, Analytics, Segmentation, Forecasting, SQL, Risk Analytics, Business Intelligence, Risk, Financial Analysis, Data Mining, Predictive Analytics, Predictive Modeling, Statistics, Marketing Analytics, Risk Management, Logistic Regression, Databases, Portfolio Management, Credit Risk, Statistical Modeling, SAS programming, Process Improvement, Strategy, Analysis
Education
Michigan State University - The Eli Broad College of Business 1982 — 1983
MBA, Finance
Michigan State University 1978 — 1982
BA, Economics
Oakland University 1991 — 1996
Graduate Certificate, Applied Statistics
Credit Acceptance October 2014 - Present
Credit Acceptance February 2013 - October 2014
Lake Accounting, Inc February 2012 - April 2012
Perkins Family Restaurant and Bakery September 2008 - February 2012
Sea Bee's Dockside Cafe June 2006 - August 2008
Skills
Microsoft Excel, Remittance Processing, Accounting, US GAAP, VBA, Technical Communication, Microsoft Office, Customer Relations, ACL, GAAS, Staff Training, Team Leadership, Telecommunications, Daily Deposits, Time Management, Customer Service, Access Lists, Forecasting, Microsoft Word, PowerPoint, Process Improvement, Teamwork
Education
University of Michigan-Flint 2013 — 2014
Master of Science (MS), Accounting
Michigan Technological University 2007 — 2012
BBA, Accounting
Macomb County Community Services/ Head Start Department May 2015 - Present
Treatment and Training Innovation May 2015 - Present
Almont Commity Schools October 2013 - April 2015
Credit Acceptance 2012 - 2013
Lapeer Intermediate School District September 1994 - May 2002
JVS- Jewish Vocational Services August 2000 - June 2001
Almont Community Schools June 1995 - August 2000
Skills
advocate for children..., Non-profit Leadership, Fundraising, PowerPoint development, tutoring children k-3rd, program development for..., job coaching for adults..., Assistance to hearing..., filing, sorting and..., Team Leadership, American Sign..., Child Development, Community Outreach, Training, Filing, Data Entry, Nonprofits, Deaf Culture, Special Education, Tutoring, Mental Health, Customer Service, Leadership Development, Staff Development, Coaching, Public Speaking
Education
University of Phoenix 2010 — 2013
Bachelor of Applied Science (BASc), Human Services Management
MSU Extensions 2001 — 2002
Certificates, Child care, special needs services, administration for child care
Mott Community College 1995 — 1998
Deaf studies Certificate Amweican Sign Language, Deaf Studies / American Sign Lanuage
United Wholesale Mortgage 2015 - Present
TD Auto Finance 2013 - 2015
Quicken Loans 2012 - 2013
Credit Acceptance 2011 - 2012
JPMorgan Chase 2010 - 2011
T-Mobile 2007 - 2010
Skills
Banking, Sales, Customer Service, Telecommunications, Microsoft Office, Microsoft Excel, Financial Analysis, Marketing, PowerPoint, Leadership, Microsoft Word, Cold Calling, Credit, Finance, Loans, Mortgage Lending, Management
Education
Walsh College 2011 — 2013
Master of Science, Finance
Michigan State University 2004 — 2009
Bachelor of Arts, Communicative Sciences and Disorders
Auto Credit Express June 2007 - Present
PowerOne Media May 2005 - December 2007
PowerOne Media May 2005 - June 2007
Car.com / StoneAge.com then AutoByTel (after acquisition) January 2002 - May 2005
Credit Acceptance 1994 - 1999
Arthur Andersen, LLP 1989 - 1994
Skills
SEO, New Business Development, Credit, Sales, Lead Generation, Advertising, Customer Retention, Team Building, Automotive, Online Advertising, Account Management, E-commerce, Sales Management, PPC, Mergers, Strategic Partnerships, Start-ups, Digital Marketing, Email Marketing, CRM, Marketing Strategy, Leadership, B2B, Online Marketing, Finance, Strategy, Affiliate Marketing, Marketing, Business Planning, Web Analytics, SEM, Analytics, Sales Operations, Salesforce.com, Process Improvement, Management, Sales Process, Profit, Mergers & Acquisitions, Business Development, Product Marketing, Dealers, Small Business, Competitive Analysis, Team Leadership, Negotiation, Social Media Marketing, Customer Satisfaction, Executive Management, Online Lead Generation
Education
Michigan State University - The Eli Broad College of Business 1986 — 1991
MBA, Accounting
Lake Orion High School 1983 — 1986
High School Diploma
Credit Acceptance February 2007 - Present
Eaton Automotive August 2004 - July 2006
Eaton Corporation June 2003 - August 2003
Eaton Automotive June 2002 - August 2002
Skills
Financial Reporting, Microsoft Excel, Oracle E-Business Suite, Accounting, Account Reconciliation, Analysis, Auditing, Cognos, Employee Relations, Finance, Financial Analysis, Forecasting, General Ledger, Internal Controls, Leadership, Management, Microsoft Office, Process Improvement, Project Planning, Time Management
Education
Walsh College of Accountancy and Business Administration 2008 — 2011
MBA, Human Resources
Michigan State University 1999 — 2004
BA, Accounting
CARite August 2014 - Present
Yark Automotive Group December 2010 - July 2014
Michael J Nicols Group, Inc. February 2001 - February 2013
Credit Acceptance 1999 - 2009
Credit Acceptance 1999 - 2009
Credit Acceptance 1999 - 2009
Superior Buick GMC 1998 - 1999
Varsity Ford 1990 - 1998
Skills
Credit Analysis, Sales Process, Dealers, Skip Tracing, B2B, Automotive Aftermarket, Team Building, New Business Development, Customer Retention, Underwriting, Selling, Coaching, Sales, Automobile, Negotiation, Sales Operations, Training, Account Management, Customer Service, Management, Leadership, Marketing, Inventory Management, Finance, Subprime, Retail, Team Leadership, Pricing, Business Planning, Dealer Management, Forecasting, Process Improvement, Purchasing, Marketing Strategy, Time Management, Automotive Sales..., Deal Closure, Operations Management, Cold Calling, CRM, Direct Sales
Education
Michigan State University 1968 — 1972
Criminal Justice
Community EMS June 2013 - Present
Credit Acceptance January 2013 - Present
Netflix January 2012 - March 2013
Proactiv May 2010 - January 2012
Education
Oakland Community College
Fire Science, Paramedic/Emt/
Credit Acceptance 2007 - 2011
AT&T January 2010 - October 2010
Trendwest Resorts April 2006 - May 2007
Sallie Mae August 2005 - September 2006
Nextel Partners April 2003 - August 2005
Mpower Communication Consulting AB August 2001 - February 2003
Education
Nevada State College
Business Administration and Management, General
Credit Acceptance September 2014 - Present
Credit Acceptance April 2011 - September 2014
Credit Acceptance July 2009 - April 2011
Skills
Performance Management, Leadership Development, Team Management, Process Improvement, Organizational Design, Organizational..., Process Management, Training, Problem Solving, Compliance, Project Coordination, Employee Recognition, Human Resources, Internal Audit, Leadership, Management, Risk Management, Sales, Team Building, Team Leadership, Auditing, Accounts Payable, Customer Service, Accounting, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Strategic Planning, Project Planning, Project Management, Forecasting, Employee Relations, Coaching, Change Management, Call Centers, Customer Satisfaction
Education
Michigan State University 2004 — 2008
Bachelor of Arts (BA), Geography, Geographic Information Systems
Credit Acceptance June 1996 - Present
Skills
Sales Process, Sales Management, Loans, Credit, New Business Development, B2B, Account Management, Automotive, Finance, Executive Management, Sales Presentations, Sales, Credit Risk, Automobile, Portfolio Management, Marketing, Marketing Strategy, Cold Calling, Process Improvement, Financial Services, Customer Satisfaction, Customer Retention, Profit, Dealers, Selling, Forecasting, Sales Operations, Market Penetration
Education
Oakland University 1992 — 1996
GE Power & Water May 2014 - Present
GE Power & Water October 2012 - May 2014
GE October 2011 - October 2012
GE Water & Process Technologies December 2009 - October 2011
GE Energy August 2008 - December 2009
Meritor October 2005 - July 2008
NOMC September 2004 - October 2005
Credit Acceptance January 2004 - May 2004
Skills
Financial Analysis, Variance Analysis, Financial Reporting, Forecasting, Financial Modeling, Six Sigma, Financial Planning, Process Improvement, SAP, Pricing, Excel, Hyperion, Cognos, Cost Analysis, PowerPoint, Financial Accounting, Corporate Finance
Education
Wayne State University 2005 — 2006
MBA, International Business
Oakland University 1998 — 2003
BS, Finance
Credit Acceptance November 2010 - Present
Resource September 2008 - October 2010
BBDO Detroit September 2008 - October 2010
Madonna University January 2006 - September 2008
Skills
Technical Support, VPN, Troubleshooting, Software Installation, Hardware, SharePoint, Routing, Remote Desktop, Remote Access, Microsoft Office, Visio, Active Directory, Help Desk Support, Customer Service, Call Centers, Windows 7, Leadership
Education
Madonna University 2004 — 2008
Management Information Systems
Credit Acceptance August 2015 - Present
Alice's Colorful Art September 2013 - Present
University of Toledo Department of Mathematics and Statistics August 2013 - May 2015
University of Wisconsin–Eau Claire October 2012 - August 2013
Younkers 2011 - 2012
Skills
Statistics, Teaching, Research, Data Analysis, Public Speaking, Microsoft Office, Customer Service, Microsoft Excel, SPSS, Teamwork, PowerPoint, Event Planning, Social Networking, Critical Thinking, Social Media, SAS, R, Leadership, Time Management, Microsoft Word, Project Management, Facebook
Education
University of Toledo 2013 — 2015
Master of Science (MS), Mathematics and Statistics, 3.92/4.00
University of Wisconsin-Eau Claire 2007 — 2011
BS, Mathematics
Normandale Community College
Credit Acceptance September 2012 - Present
Ally Financial Inc. July 2012 - September 2012
Credit Acceptance September 2011 - June 2012
Flagstar Bank October 2005 - September 2011
Flagstar Bank August 2004 - October 2005
Flagstar Bank September 2003 - August 2004
Flagstar Bank September 2001 - September 2003
Flagstar Bank October 2000 - September 2001
Strategic Advantage August 1998 - August 2000
Skills
Business Analysis, Business Intelligence, Business Strategy, Data Warehousing, Data Warehouse..., Data Governance, Software Project..., Team Leadership, Oracle, Requirements Gathering, Data Analysis, Program Management, Business Objects, Software Development, Project Management, Requirements Analysis, IT Management, ETL, Vendor Management, Enterprise Architecture, Banking, Databases, SDLC, Data Modeling, Architecture, Agile Methodologies, IT Strategy, Software Documentation, Integration, Enterprise Software, Management, Leadership, Strategy, Product Management
Education
Wayne State University 1996 — 1998
MA, Teaching
Michigan State University 1990 — 1996
BA, Advertising, History
Great Expressions Dental Centers June 1998 - Present
Credit Acceptance June 1990 - February 1998
Arthur Andersen & Co June 1972 - June 1990
Skills
CEO, Turnaround, Business Growth, Strategic Planning, Accounting, Financial Reporting, Budgeting, Team Building, Investments, Business Development, Real Estate, Private Equity, Budgets, Financial Analysis, Mergers & Acquisitions, Start-ups, Insurance, Due Diligence, Executive Management
Education
Michigan State University 1976 — 1978
MBA, Accounting
University of Dayton 1968 — 1972
BA, Accounting
Trion Solutions, Inc. April 2015 - July 2015
Credit Acceptance October 2014 - April 2015
ViSalus August 2012 - August 2014
BOYD Birmingham April 2010 - August 2012
Skills
Recruiting, Talent Acquisition, Interviews, Applicant Tracking..., Onboarding, Customer Service, Human Resources, Appointment Scheduling, Employee Training, Office Administration, Social Networking, Management, Employee Recognition, Training, Coaching, Organizational..., Jobvite, Call Center Development, Call Centers, Leadership, Team Building, Microsoft Office, Sales, Hiring, Temporary Placement, Sourcing
Education
Michigan College of Beauty-Troy 2005 — 2006
Esthetician License, Aesthetician/Esthetician and Skin Care Specialist
Oakland Community College 1996 — 1998
Business Administration, Management and Operations
CARite September 2015 - Present
Credit Acceptance June 2015 - September 2015
Credit Acceptance January 2011 - June 2015
Credit Acceptance December 2008 - February 2011
Credit Acceptance February 2008 - February 2009
Auto Finance Center of America February 2004 - February 2008
United States Marine Corps August 2000 - September 2004
G&L Auto Sales June 1991 - August 2001
Skills
Coaching, Mentoring, Territory Planning, Team Leadership, Leadership Development, Training & Development, Bank Financing, Collections Management, Risk Management, Risk Analysis, Profitability Analysis, Profit & Loss Management, Forecasting, Financial Management, Talent Management, Talent Acquisition, Managerial Finance, Finance, Leadership, Automotive, Business Excellence, Employee Training, Management, Sales Operations, Subprime, Operational Excellence, Sales Process, Strategy, Training, Sales, Performance Management, Recruiting, Customer Retention, Team Building, Sales Management, Negotiation, Customer Service, Marketing, Account Management, B2B, Budgets, Business Development, Business Planning, CRM, Call Centers, Cold Calling, Credit, Credit Analysis, Customer Satisfaction, Dealers
Education
Northwood University - DeVos Graduate School 2008 — 2011
MBA, Integrated Management
Northwood University 2004 — 2007
BBA, Management
The Paslin Company February 2015 - Present
Credit Acceptance March 2013 - January 2015
BASF April 2007 - February 2013
BASF January 2002 - April 2007
BASF March 1999 - December 2001
Netrex Secure Solutions October 1997 - September 1998
Ryder October 1994 - October 1997
Skills
Human Resources, Talent Management, Employee Engagement, Recruiting, Employee Relations, Performance Management, Change Management, Succession Planning, Training, Organizational Design, Leadership, HR Policies, Employment Law, Strategic Planning, Conflict Resolution, Talent Acquisition, Workforce Planning, Onboarding, Strategy, Coaching, Management, Labor Relations, Mergers & Acquisitions, College Recruiting, Personnel Management, Technical Recruiting, HRIS, FMLA, Employee Benefits, Applicant Tracking..., New Hire Orientations, Team Leadership, Start-ups, Policy, Interviews, HR Consulting, Compensation & Benefit, Employee Training, Job Descriptions, Sourcing, Executive Search, Performance Appraisal, Taleo, Strategic HR, HR Transformation, Organizational..., Organizational..., Internet Recruiting, Benefits Administration
Education
Penn State University
Masters of Professional Studies, Human Resources and Employment Relations
Madonna University
Bachelors of Science, Human Resources Management
CAD Processing March 2015 - Present
Illinois Independent Auto Dealers Association January 2015 - Present
Carzell Corp March 2014 - Present
Insurance Auto Auctions February 2013 - July 2014
Insurance Auto Auctions October 2011 - February 2013
Insurance Auto Auctions December 2010 - October 2011
Credit Acceptance August 2008 - August 2009
Barrett-Jackson Auction Company April 2004 - April 2004
Skills
Entrepreneurship, Business Development, Auto Auctions, Start-ups, Process Improvement, Automotive, Forecasting, Customer Satisfaction, Strategic Planning, New Business Development, Team Building, Leadership, Operations Management, Microsoft Office, Purchasing, Sales, Inventory Management, Sales Management, Account Management, International Business..., Digital Marketing, Management
Education
Northwood University 2003 — 2007
BBA, Entrepreneurship, Automotive Marketing
Credit Acceptance October 2011 - Present
Education
Northwood University
Advantage Resourcing - Technical Staffing September 2015 - Present
ASG Renaissance July 2013 - August 2015
Randstad Engineering 2012 - July 2013
Macquarie Equipment Finance November 2005 - 2012
Freelance January 2000 - January 2009
Credit Acceptance June 2004 - November 2005
1st Choice Marketing June 2003 - May 2004
Fives Cinetic Automation (Ingersoll Rand) November 2000 - June 2003
Skills
Computer Expert, Strategic Planning, Relationship Management, Account Management, Visio, Lotus Notes, Salesforce, AS 400, MLS System, NetSuite, Oracle, Salesforce.com, Computers, •Strong Computer /..., Human Resources, Sourcing, Business Development, Interviews, Management, Training, Program Management, Sales, Cold Calling, Automotive, Continuous Improvement, Manufacturing, Recruiting, Lean Manufacturing, Leadership, Temporary Placement, Marketing, Customer Service, Consulting, New Business Development, Negotiation
Education
Oakland University 1996 — 2000
Bachelor of Arts (BA), Communication
Oakland Community College
Certified, Paralegal, Certified
north farmington high school
High School Diploma
north farmington high school
High School Diploma
north farmington high school
north farmington high school
Credit Acceptance October 2013 - Present
Credit Acceptance October 2010 - October 2013
Chrysler Financial August 2001 - February 2010
Skills
Event Planning, Corporate Events, Purchasing, Logistics Management, Customer Service, Collections, Sales
Education
Michigan State University 1995 — 2000
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management
Michigan State University
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management
Farm Bureau Insurance of Michigan January 2015 - Present
Scherz Insurance Agency Inc. January 2014 - Present
State Farm Insurance December 2012 - December 2013
Automotive Innovation Inc. May 2011 - October 2013
Tradeway Auto Corp June 2011 - September 2012
Guidepoint Systems October 2008 - March 2012
Credit Acceptance September 2004 - September 2008
Credit Acceptance April 2006 - December 2006
Enterprise Rent-A-Car October 1993 - September 2004
Skills
Sales Management, Sales, Account Management, Business Development, New Business Development, Automotive, Marketing, Start-ups, B2B, Marketing Strategy, Customer Satisfaction, Sales Process, Strategy, Management, Business Strategy, Profit, Training, Product Development, Automobile, Customer Retention, Finance, Strategic Planning, Sales Operations, Negotiation, Selling, Dealers, Vehicles, Advertising, Automotive Aftermarket, Entrepreneurship, Contract Negotiation, CRM, Program Management, Team Building, Competitive Analysis, Forecasting, Organizational..., Critical Thinking, Small Business, Solution Selling, Executive Management, Inter-personal, Self-driven, Business Planning, Cold Calling, Relationship Building, Insurance, Strategic Financial..., Life Insurance, Commercial Insurance
Education
Northwood University 1989 — 1993
BBA, Marketing and Management
Credit Acceptance December 2008 - Present
Credit Acceptance Corporation November 2011 - August 2013
Credit Acceptance Corporation December 2008 - November 2011
LaSalle Bank / Bank of America November 2007 - November 2008
ABN AMRO Mortgage / Citi Group July 2003 - November 2007
Skills
SOX, Securitization, Account Reconciliation, Analysis, Credit, Analytics, Forecasting, Sarbanes-Oxley Act, Finance, Credit Analysis, Cash Management, Microsoft Excel, Treasury Management, Access, Outlook, Financial Analysis, Cash Flow, Cash Flow Forecasting, Credit Risk, Financial Risk
Education
Oakland University 2010 — 2016
Masters, Business Administration
Oakland University 2003 — 2008
BA, Finance
DSM 2012 - Present
Credit Acceptance 2008 - 2012
Guardian Industries February 2005 - September 2008
Eaton Corporation 2000 - 2005
Ford Motor Company 1997 - 2000
Skills
Leadership Development, Talent Management, Talent Acquisition, Compensation & Benefit, Succession Planning, Strategic Planning, Workforce Planning, Training, Non-Union Employee..., Global HR, Regulatory Compliance, Performance Consulting, Strategic Policy..., Performance Management, Performance Improvement, Consulting, Coaching, Employment Law, HRIS Database Management, Diversity, Lean Manufacturing, Divestitures, Internal Communications, Corporate Communications, Project Management, Union Avoidance, Union Experience, Employee Relations, Employee Engagement, Mergers & Acquisitions, Human Resources, Employee Training, HR Policies, Culture Change, Change Management, Leadership
Education
Michigan State University - The Eli Broad Graduate School of Management
MBA, Business Administration and Management, General
Michigan State University
Bachelor of Business Science (B.B.S.), HR/Employment relations
Financial One, Inc. December 2013 - Present
Tectura May 2008 - December 2013
Credit Acceptance March 2005 - May 2008
Credit Acceptance June 2004 - March 2005
SupplySolution (acquired by TradeBeam) December 2003 - June 2004
Comshare, Inc. 2001 - 2003
Comshare, Inc. 1998 - 2001
Ratliff Trucking 1994 - 1997
Skills
Financial Reporting, General Ledger, Accounting, Accounts Payable, Management, US GAAP, Variance Analysis, Financial Statements, Microsoft Excel, Navision, Account Reconciliation, Payroll, Financial Accounting, Internal Controls, Financial Analysis, Sarbanes-Oxley Act
Education
Michigan State University 1989 — 1994
Bachelor of Arts
Livonia Stevenson High School 1987 — 1989
Energy Steel & Supply Co. January 2012 - Present
Credit Acceptance July 2007 - January 2012
Credit Acceptance June 2006 - July 2007
Deloitte & Touche LLP September 2002 - June 2006
Skills
Compliance, Accounting Research, SOX, Audit, Risk Assessment, Internal Audit, Auditing, COSO, IT Audit, Fraud, External Audit, SAS70, Sarbanes-Oxley Act, US GAAP, Sarbanes-Oxley, SEC filings, Forecasting, Consolidation, CPA, Variance Analysis, Financial Reporting, Accounting, Internal Controls, Financial Analysis, SEC Filings
Education
Oakland University 1998 — 2002
Bachelor, Accounting
Miami University 1997 — 1998
N/A, Business
GE Transportation December 2014 - Present
GE Transportation September 2012 - November 2014
GE Aviation January 2010 - September 2012
Credit Acceptance July 2008 - January 2010
Daimler Financial Services August 2007 - July 2008
DaimlerChrysler Financial Services December 2004 - August 2007
DaimlerChrysler May 2004 - August 2004
DaimlerChrysler May 2003 - August 2003
DaimlerChrysler 2002 - 2002
Rochester Community Schools May 2001 - August 2001
Skills
Data Warehousing, Business Intelligence, DB2, ETL, Cognos, Integration, SQL, Teradata, Process Improvement, Enterprise Architecture, Performance Tuning, Informatica, Exadata, Testing, Databases, Business Analysis
Education
Michigan Technological University 2000 — 2004
Bachelors, Computer Science, Information Systems
Credit Acceptance March 2014 - Present
AAA Mortgage Center June 2013 - March 2014
Shore Mortgage May 2012 - June 2013
Skills
Mortgage Lending, Mortgage Banking, Banking, Refinance, Credit, Loans, VA loans, Loan Origination, FHA, FHA financing, USDA, Residential Mortgages, Certified Mortgage..., Mortgage Underwriting, Reverse Mortgages, Government Loans, Construction Loans, Home Equity Loans, Debt Consolidation, Non-Conforming
Education
Oakland University 2002 — 2008
Bachelor's degree, Finance
Troy High School 1999 — 2002
Life Time Athletic November 2014 - Present
Credit Acceptance October 2011 - Present
HSBC December 1992 - April 2011
Skills
Recruiting, Human Resources, Interviews, Training, Coaching, Payroll, Hiring, Policy, Call Centers, Customer Service, Sales Management, Auditing, Databases, Talent Acquisition, Technical Recruiting
Education
Monterey Peninsula College
Urban Science March 2011 - Present
Ciber August 2009 - March 2011
Credit Acceptance December 2008 - August 2009
Credit Acceptance Corp. January 2007 - December 2008
Ford Motor Company September 2001 - February 2007
marchFirst 1999 - 2001
USWeb 1999 - 2001
Sweet Systems 1997 - 1999
Leaseline 1991 - 1997
City Management 1990 - 1991
Skills
Java, Architecture, Solution Architecture, Application Architecture, .NET, TOGAF, Zachman, Agile, Scrum, TDD, Continous Integration, XP, SOA, Enterprise Architecture, UML, J2EE, SDLC, Application Development, SQL Server, Cloud Computing, Business Intelligence, SQL, XML, RUP, Web Services, Data Warehousing, JSP, HTML, Mentoring, SaaS, System Architecture, AJAX, C#, Agile Methodologies, Java Enterprise Edition, Business Analysis, Software Development, Integration, Microsoft SQL Server, Test Driven Development, Testing, Security, Oracle, IT Strategy, Enterprise Software, Mobile Applications, ETL, Web Applications, Database Design, Requirements Analysis
Education
Wayne State University 1990 — 1992
M.B.A, Finance
Michigan State University 1985 — 1989
B.A., Market Research
University of Detroit Jesuit High School 1981 — 1985
IMS June 2001 - Present
Sales Concepts of MI, LLC January 2000 - Present
SCS/FRIGETTE 1998 - 2001
Credit Acceptance 1997 - 1998
Code Alarm, Inc. 1995 - 1997
Code Alarm, Inc. 1990 - 1995
Education
Michigan State University 1981 — 1984
BS, communications, economics
lahser
Credit Acceptance July 2014 - Present
The Miller Law Firm, P.C. June 2009 - June 2014
Honigman Miller Schwartz and Cohn LLP January 2008 - June 2009
Michigan State University College of Law March 2006 - December 2007
Skills
Legal Writing, International Trade Law, Legal Research, Class Actions, Commercial Litigation, Arbitration, Civil Litigation, Litigation, Contracts, Trials, Courts, Westlaw, Oral Arguments, Depositions, Appeals, Competition Law, Immigration Law, Mediation, Intellectual Property
Education
Michigan State University College of Law 2003 — 2005
Juris Doctorate, International and Comparative Law, Cum Laude
Seton Hall University 2000 — 2003
Bachelor of Science, Diplomacy and International Relations, Magna Cum Laude
UBT November 2013 - August 2014
Robert Half Technology April 2013 - November 2013
Credit Acceptance October 2012 - April 2013
Verizon Wireless January 2009 - June 2012
Verizon Wireless June 2005 - June 2012
Verizon Wireless June 2005 - January 2009
Flagstar Bank July 2003 - November 2003
PEROT SYSTEMS November 2002 - April 2003
Edcor November 2001 - October 2002
Skills
Help Desk Support, Customer Service, Call Center, Customer Satisfaction, Customer Retention, Telecommunications, Troubleshooting, Process Improvement, Customer Experience, Account Management, Microsoft Office, Microsoft Excel, Blackberry, Technical Support, Wireless, Training
Education
Oakland Community College 2013 — 2015
Computer Systems Networking and Telecommunications, 3.0
Southfield High School
Diploma, General Studies
Credit Acceptance October 2013 - Present
Credit Acceptance August 2012 - Present
Comerica Bank May 2012 - August 2012
Office Of Survey Reseach (IPPSR) February 2008 - June 2012
American Cancer Society August 2011 - January 2012
Michigan State University May 2009 - January 2010
The American Red Cross May 2009 - September 2009
Skills
Social Media Marketing, Facebook, Social Networking, Advertising, InDesign, Adobe Creative Suite, iMovie
Education
Michigan State University 2006 — 2011
Bachelor of Arts (B.A.), Advertising
Southfield Lathrup High School 2003 — 2006
Comerica Bank September 2012 - Present
Edcor August 2010 - September 2012
Credit Acceptance July 2008 - June 2010
MAXIMUS (formerly Policy Studies, Inc.) April 2006 - July 2008
Edcor Data Services May 2000 - April 2006
Palace Sports & Entertainment April 1995 - August 1999
Skills
Business Process..., Operational Planning, Customer Satisfaction, Call Center, Process Engineering, Business Process, Team Building, Change Management, Business Analysis, Customer Relations, Process Improvement, Strategic Planning, Program Management, Business Strategy, Operations Management, SDLC, Outlook, Excel, Mentoring, Team Leadership, Word, Documentation, Microsoft Office, Customer Service, Microsoft Word, Software Documentation, Microsoft Excel, Call Centers, Performance Management, Project Management, Leadership, CRM, Management, Training, Strategy, Analysis, Human Resources, Budgets, Telecommunications, Contract Negotiation, Vendor Management, Customer Experience
Education
Walsh College of Accountancy and Business Administration 1996 — 2000
Master of Science in Management, Management
Oakland University 1984 — 1990
Bachelor of General Studies, Management, Communication Arts, Sociology
Credit Acceptance 2009 - Present
American FINCO Financial Services 2002 - 2008
Westar Financial Services 2000 - 2001
Skills
Risk Management, Analytics, Predictive Modeling, Pricing, SAS, Credit Scoring, Statistics, Regression Models, Logistic Regression, Data Science, SQL, R, Neural Networks, Forecasting, Contact Management, Predictive Dialers, Call Center..., Collection Strategy, Workforce Management, Consumer Lending, Banking, Credit Cards, Auto Lending
Education
Northwestern University - Kellogg School of Management 2004 — 2005
MBA, Finance, Management & Strategy
University of Washington 1996 — 2000
BA, BS, Business, Mathematics, Physics
Credit Acceptance July 2011 - Present
Credit Acceptance April 2003 - June 2011
Credit Acceptance October 1999 - March 2003
Credit Acceptance September 1997 - September 1999
Skills
Software Documentation, Requirements Analysis, Customer Service, Business Analysis, SDLC, Process Improvement, Vendor Management, Business Process..., Analysis, PMP, Project Management, Risk Management, Business Intelligence, Data Analysis, Team Leadership, Program Management, Visio, Business Process
Education
Michigan State University 1992 — 1996
BA/BA, International Relations and Social Relations/German
Samsung Life Insurance April 2012 - Present
Custom Data Solutions July 2009 - July 2010
Credit Acceptance October 1997 - October 2008
Skills
Requirements Analysis, SDLC, Vendor Management, Business Analysis, Disaster Recovery, Enterprise Architecture, Integration, Agile Methodologies, IT Strategy
Education
Massachusetts Institute of Technology 1983 — 1987
United Shore Financial Services January 2012 - Present
Credit Acceptance September 2011 - January 2012
Flagstar Bank July 2002 - September 2011
John Deere June 2000 - June 2002
Skills
Mortgage Lending, Legal Research, Legal Compliance, Legal Writing, Microsoft Office, Contract Writing, Contract Negotiation, Contract Review, Risk Management, Mortgage, Credit, Banking, Real Estate
Education
Michigan State University
BA, Business
University of Detroit Mercy School of Law
JD, Focus in Financial Transactions
Blue Cross March 2009 - Present
Credit Acceptance April 2008 - November 2008
IBM January 2006 - April 2008
SITEL Corporation, GM Division 2003 - 2006
Verizon Wireless 1993 - 2000
Education
Michigan State University 1984 — 1988
BA, Communications
Continental April 2015 - Present
Credit Acceptance August 2011 - April 2015
Qualigence December 2009 - August 2011
ARPS 2009 - 2010
On Assignment November 2008 - March 2009
On Assignment November 2005 - November 2008
Headway Workforce Solutions September 2004 - November 2005
Optimal CAE 1994 - 2004
Skills
Sourcing, Interviewing, Talent Acquisition, Internet Recruiting, Full-cycle Recruiting, Resource Management, Interviews, Technical Recruiting, Behavioral Interviewing, Coaching, Human Resources, Employee Relations, Sales, Personnel Management, Recruiting, Employee Benefits, Consulting, SDLC, Training, HRIS, Permanent Placement, Leadership, Applicant Tracking..., HR Policies, Onboarding, Benefits Negotiation, Management, Contract Recruitment, Building Relationships, Hiring, Talent Management, Employee Training, Benefits Administration, Team Building, Temporary Placement, Resume Writing, College Recruiting, PeopleSoft, Employee Engagement, Staffing Services, Performance Management, Screening Resumes, Vendor Management, Screening, Executive Search, CRM, Selling, Retail, Account Management, Staff Augmentation
Education
Michigan State University
Wayne State University
Bachelor, Liberal Arts
Air Advantage LLC January 2007 - Present
Credit Acceptance June 1992 - August 2006
Arthur Andersen June 1988 - June 1992
Education
Michigan State University 1983 — 1988
BA / MBA, Accounting
Michigan State University - The Eli Broad College of Business 1983 — 1988
BA / MBA, Accounting / Accounting Information Systems
Credit Acceptance October 2011 - Present
Cherokee Insurance March 2007 - May 2011
Miami Dolphins March 2006 - February 2007
Michigan State University Football Program January 2001 - January 2005
Skills
Management, Analysis, Negotiation, Financial Analysis, Coaching, Credit, Underwriting, Finance, Claim, Forecasting, Risk Management, Insurance
Education
Walsh College 2007 — 2010
Master, Business Administration
Michigan State University 2000 — 2005
Bachelor of Science, Public Policy and Administration
Great Expressions Dental Centers November 2012 - Present
Great Expressions Dental Centers July 1999 - November 2012
Credit Acceptance 1995 - 1998
Arthur Andersen 1992 - 1995
Education
Michigan State University 1988 — 1992
BA, Accounting
Credit Acceptance November 2009 - Present
Credit Acceptance November 2007 - May 2010
Credit Acceptance May 2009 - November 2009
Credit Acceptance October 2005 - November 2007
Credit Acceptance January 2004 - October 2005
Skills
Six Sigma, PMP, Project Management, Leadership, Collection Strategy, Strategic Data Analysis, Project Portfolio..., Portfolio Management, Operations Management, Risk Management, Process Improvement, Forecasting, Vendor Management, Business Process...
Education
Michigan State University 1990 — 1994
Bachelor of Arts, Finance
Mona Shores High School 1987 — 1990
High School Diploma
General Motors May 2014 - Present
General Motors April 2013 - May 2014
Just Energy October 2012 - April 2013
Credit Acceptance June 2010 - March 2012
Credit Acceptance October 2008 - July 2010
Chrysler Financial Business Vehicle Finance August 2007 - October 2008
DaimlerChrysler Financial Services November 2004 - August 2007
Android Industries September 2004 - November 2004
DaimlerChrysler April 2004 - September 2004
BeneSys, Inc. October 1999 - September 2003
Skills
Leadership, Performance Management, Management, Goal Setting, Coaching, Analysis, Employee Training, Call Center, Process Improvement, Customer Satisfaction, Customer Service, Portfolio Management, Financial Analysis, Quality Assurance, Microsoft Word, Microsoft Excel, Sharepoint, Aspect ACD, Avaya, PACER, GAP, Chapter 7 & 13, Cognos, Windows 7, Credit, Time Management, Call Centers, Team Building
Education
University of Phoenix 2000 — 2002
MBA, E-business
Michigan State University 1993 — 1997
BA, Business Administration
Soleil Management December 2014 - July 2015
eCreditAdvisor April 2014 - November 2014
Western Funding, Incorporated November 2011 - February 2014
Credit Acceptance May 2007 - October 2011
Skills
Leadership, Coaching, Team Leadership, Vendor Management, Performance Management, Training, Change Management, Recruiting, Leadership Development, Employee Relations, Microsoft Office, Skip Tracing, Call Centers, Risk Management, Customer Service, Process Improvement, Management, Team Building, Finance, Loans, Banking, Credit
Education
Northern Arizona University 1988 — 1992
Elementary and Special Education
Credit Acceptance November 2009 - Present
Comerica Bank September 2007 - August 2008
Education
Michigan State University 2003 — 2007
Finance, Finance, Accounting
Ford Motor Company March 2012 - Present
Secure-24 October 2010 - March 2012
Credit Acceptance January 2008 - October 2010
Skills
IT Management, Disaster Recovery, Business Continuity, Leadership, Information Security..., IT Strategy, ITIL, Information Security, Security, IT Audit, Risk Assessment, SDLC, Process Improvement, Data Center, Network Security, Sarbanes-Oxley Act
Education
Oakland University 2006 — 2010
Bachelors, Information Technology
Oakland University 2000 — 2005
Bachelors, Biology
Credit Acceptance June 2013 - Present
Credit Acceptance June 2013 - Present
Gateway One Lending & Finance May 2012 - June 2013
Wells Fargo February 2004 - July 2007
Skills
Management, Sales, Customer Service, Team Building, Sales Management, Finance, Customer Retention, Leadership, Sales Process, Loans
Education
Northern Kentucky University 1998 — 2002
Bachelor of Arts, History & Sociology
Northern Kentucky University 1998 — 2002
Bachelor of Arts (B.A.), History
Credit Acceptance February 2015 - Present
Encore Capital Group July 2013 - February 2015
Self August 2012 - February 2015
Asset Acceptance January 2013 - July 2013
Asset Acceptance May 2012 - January 2013
Asset Acceptance February 2011 - July 2012
Allure Medical Spa May 2008 - February 2011
Urological Partners October 2007 - May 2008
Pain Management and Associates September 2004 - October 2007
The Oakland Press July 2005 - December 2005
Skills
Microsoft Office, Administrative..., Spreadsheets, Office Administration, Marketing, SharePoint, Notary Public, Newsletters, Medical Records, Legal Documents, Legal Assistance, Fax, Appointment Scheduling, Clerical Work, Litigation Support, Filing, Analysis, Risk Management, Project Management, Customer Service, Microsoft Excel, Outlook
Education
Oakland University 2003 — 2006
Bachelor of Arts
Credit Acceptance May 2015 - Present
PulteGroup, Inc. June 2005 - May 2015
PricewaterhouseCoopers August 2003 - June 2005
Skills
Accounting, Corporate Tax, Tax Accounting, Tax, Financial Reporting, Tax Research, Internal Controls, Sarbanes-Oxley Act, Auditing, State Tax, State Tax Planning, Federal & State Income...
Education
Michigan State University - The Eli Broad College of Business 1997 — 2003
BA and MS, Accounting
Credit Acceptance October 2014 - Present
RGIS LLC June 2014 - September 2014
Credit Acceptance June 2004 - May 2014
Credit Acceptance June 2004 - June 2006
Grosse Pointe Public Schools January 2003 - June 2004
Jacobson Stores Inc. February 2001 - December 2002
Skills
Variance Analysis, Hyperion Enterprise, Forecasting, Financial Analysis, Budgets, Microsoft Excel, Accounting, Cognos, Sales & Use Tax..., Sarbanes-Oxley Act, Oracle General Ledger, Lawson General Ledger, Budgeting, Process Improvement, OneSource, Tax Returns, Metrics Reporting, Finance, Financial Reporting, Financial Modeling, Analysis, Business Analysis, Leadership, Management, Internal Controls, Auditing, Microsoft Office, Account Reconciliation, Corporate Finance, Business Process..., Microsoft Word, Financial Planning, Team Leadership, Recruiting, Outside Sales Recruiting, Process Management
Education
Michigan State University 1996 — 2000
Bachelor, Finance
Michigan State University - The Eli Broad College of Business
Accounting and Finance
HighJump Software TrueCommerce EDI Solutions May 2014 - Present
Accellos July 2012 - May 2014
Accellos November 2009 - July 2012
Credit Acceptance March 2007 - July 2009
Credit Acceptance December 2002 - March 2007
HCR ManorCare April 1994 - December 2002
Skills
Agile Methodologies, Program Management, Business Process Design, Business Process..., PMI, Business Architecture, Business Analysis, PMP, SDLC, Software Project..., Visio, Business Process..., Agile Project Management, Vendor Management, Process Improvement, Business Intelligence, Requirements Analysis, Project Portfolio..., Integration, Resource Management, Cross-functional Team..., Software Documentation
Education
Oakland University 1998 — 2002
MBA, Management - Information Systems
University of Michigan-Dearborn 1988 — 1995
BA, Psychology
Credit Acceptance February 2014 - Present
Credit Acceptance November 2008 - January 2014
Credit Acceptance July 2006 - October 2008
DaimlerChrysler June 2005 - June 2006
Credit Acceptance October 2001 - August 2003
Ernst & Young June 1998 - September 2001
Crowe Chizek June 1997 - June 1998
Skills
Finance, Financial Analysis, Forecasting, Business Intelligence, Financial Reporting, Financial Modeling, Analytics, Business Analysis, Process Improvement, Variance Analysis, Portfolio Management, Accounting, Strategic Financial..., Corporate Finance, Internal Audit, Internal Controls
Education
Michigan State University - The Eli Broad College of Business 2003 — 2005
MBA, Finance
Michigan State University 1993 — 1997
BA, Accounting
IDEX Corporation December 2013 - Present
IDEX Corporation August 2012 - November 2013
IDEX Corporation August 2011 - August 2012
Credit Acceptance June 2008 - August 2011
Skills
Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Hyperion Enterprise, Finance, Financial Analysis, Variance Analysis, Microsoft Excel, Auditing, Financial Systems, Consolidation, Accounting, Process Improvement, CPA, Forecasting, Hyperion, Management
Education
University of Michigan-Dearborn 2008 — 2010
MSA, Accounting
Michigan State University 2004 — 2007
BA, Accounting
Ally Financial Inc. October 2012 - Present
Credit Acceptance December 2011 - October 2012
EXP Pharmaceutical Services August 2007 - December 2008
Forum Communications November 1995 - July 2007
Skills
New Business Development, Sales, Team Leadership, Account Management, Direct Sales, Sales Management, Customer Service
Education
University of Mary 2001 — 2003
BS, Computer Information Systems
Minnesota State University, Moorhead 1993 — 1995
BS, Mass Comm/Advertising
Credit Acceptance April 2015 - Present
Total Quality Logistics January 2013 - April 2015
Total Quality Logistics June 2010 - January 2013
Conway MacKenzie, Inc. May 2007 - August 2009
Skills
Account Management, Customer Relations, Negotiation, Logistics, Microsoft Office, Market Research, Problem Solving, Supply Chain Management, Operations Management, Transportation, Sales Operations, Customer Service, Accounts Receivable, Claims Management, College Recruiting, Recruiting, Cold Calling, Sales Prospecting, Event Management, Marketing Event Planning, Coordinating Events, Philanthropy, sourcing, Conducting Interviews, Sourcing, Training, Management, Networking, Sales
Education
Michigan State University 2006 — 2010
Eli Broad College of Business, Marketing
John Cabot University 2008 — 2008
Summer Study Abroad
Grosse Pointe South High School 2002 — 2006
Amerisure Insurance March 2011 - Present
Deloitte October 2003 - February 2011
Credit Acceptance 2001 - 2004
Kirtland Associates 2000 - 2001
Skills
Internal Audit, SAS70, Sarbanes-Oxley Act, Process Improvement, IT Audit, Auditing, Six Sigma, Risk Management, Business Process..., Financial Analysis, Internal Controls, ERP, Financial Reporting
Education
Oakland University 1996 — 2000
Bachelor of Science, Economics and Information Systems
Credit Acceptance October 2011 - Present
Moran Automotive September 2009 - October 2011
American General Finance March 2006 - July 2007
AutoNation August 2001 - November 2003
Skills
Sales, Credit, Loans, Forecasting, Finance, Banking, Financial Analysis, Underwriting, Relationship Management, Customer Retention, Portfolio Management, Customer Satisfaction, Financial Services
Education
Northwood University 1997 — 2004
BBA, Marketing/Management
GWC Warranty March 2015 - Present
Credit Acceptance February 2014 - Present
MB Equipment April 2013 - February 2014
AT&T Mobility August 2008 - April 2013
AT&T ERG, LEAGUE at AT&T October 2010 - December 2012
Comcast June 2005 - August 2008
Promotion Company USA June 2004 - August 2005
Vox Communications July 2003 - June 2004
RadioShack July 1989 - March 2003
Skills
Training, Sales Management, Customer Satisfaction, Telecommunications, Sales, Customer Retention, B2B, Management, Wireless, Solution Selling, Selling, Leadership, New Business Development, Marketing, Strategic Partnerships, Retail, Forecasting, Marketing Strategy, Merchandising, Business Development, Sales Operations, Sales Presentations, Customer Service, Direct Sales, Budgets, Coaching, Negotiation, Time Management, Sales Process
Education
New Hampshire Technical Institute 1998 — 2000
General Studies
Automotive Credit Corporation August 2011 - Present
Chrysler Financial July 2008 - July 2011
Credit Acceptance January 2004 - July 2008
Michigan Technological University September 2001 - December 2003
Skills
Business Intelligence, SAS, SQL, Financial Analysis, Analytics, SDLC, Business Analysis, Credit Risk, Data Analysis, Risk Management, SharePoint, Forecasting, Credit, Access, Process Improvement, Portfolio Management, Analysis, Credit Analysis, Financial Risk, Finance, Financial Modeling
Education
Michigan Technological University 2001 — 2003
BS, Finance
Juxtapose Photography March 2013 - Present
Temple Shir Shalom January 2007 - Present
Retail Capital April 2012 - May 2013
Credit Acceptance October 2009 - February 2012
Great Lakes Valet September 2004 - December 2008
Skills
Video, Producing, Broadcast, Film, Editing, Camera Operating, Customer Service, Microsoft Office, Microsoft Word, Sales, Microsoft Excel, Research, PowerPoint, Creative Writing, Outlook, Directing, New Business Development, Public Speaking, Strategic Planning, Sales Management, Management, Customer Satisfaction
Education
Michigan State University 1999 — 2003
Bachelor of Arts (BA), Computer Systems Networking and Telecommunications
Over The Top Clothier January 2012 - Present
Credit Acceptance November 2006 - Present
Comerica Bank January 2001 - November 2006
Education
Oakland University
Bachelor of Arts (B.A.)
Credit Acceptance April 2007 - Present
Skills
Subprime, Credit Analysis, Credit, Loans, Credit Risk
Education
Northern Kentucky University 1996 — 2000
S&K Buick GMC December 2014 - Present
Credit Acceptance April 2014 - December 2014
Zurich North America November 2010 - May 2013
Bob Lindsay Honda August 2009 - April 2010
Peoria Toyota Scion January 1992 - July 2009
Skills
Insurance, Commercial Insurance, Claims Management, General Insurance, Claim, Legal Liability, Commercial Lines, Reinsurance, Automobile, Financial Risk, Leadership Trainer, Customer Service..., Strategic Sales..., Inventory Management, Performance Management, Volume and Profit..., Solution Development, Employee Management, Employee Training
Education
Northwood University 1981 — 1985
BS, Automotive Marketing and Accounting
Credit Acceptance December 2006 - Present
Honda Financial Services 2000 - 2006
Credit Acceptance 1999 - 2000
Skills
Bankruptcy, Credit Analysis, Credit, Credit Risk, Loans, Underwriting, Portfolio Management, Subprime, Skip Tracing, Customer Satisfaction, Call Center, Loan Servicing, Mortgage Lending, Call Centers, Sales, Relationship Management, Dealers, Credit Cards, Sales Process
Education
Oakland Community College
Credit Acceptance January 2014 - Present
Credit Acceptance October 2011 - January 2014
Central Macomb Community Credit Union May 2009 - October 2011
ComputerTraining.edu July 2008 - January 2009
Skills
Active Directory, Windows Server, Servers, Windows 7, Windows Server 2008, Technical Support, Help Desk Support, Disaster Recovery, TCP/IP, Virtualization, Operating Systems, Hardware, Troubleshooting, Security, Hyper-V, Printers, ITIL, Group Policy, Windows XP, Service Desk, HP JetAdmin, Windows Vista, Windows Server 2003, Computer Hardware, Server Hardware, Microsoft Deployment...
Education
ComputerTraining.edu 2008 — 2009
MCTS, MCP, MCSA
Macomb Community College 2002 — 2005
Associate's of Arts, General Studies
Credit Acceptance July 2004 - Present
Education
Michigan State University
Business, Business
Credit Acceptance November 2004 - Present
Education
Oakland University
Bachelor of Arts (B.A.), Communications
Proctor Financial, Inc November 2014 - Present
Aerotek January 2013 - Present
General Motors - OnStar 2011 - December 2012
Credit Acceptance August 2007 - September 2008
Consumer 500 Enterprises March 2006 - July 2007
Skills
Type, Key Punch, Micosoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Salesforce.com, InContact Telephony..., Microsoft Word, PowerPoint, Sales, Customer Service, Leadership, Management, Marketing, Microsoft Office, Process Improvement, Sales Management, Strategic Planning
Education
Oakland Community College 2006 — 2014
N/A, Business Administration
Benedictine High School 1993 — 1997
Credit Acceptance 2010 - Present
ATS Project Success October 2009 - Present
Chrysler Financial December 2005 - February 2008
Chrysler Financial January 2002 - December 2005
Skills
Microsoft Office
Education
Northwood University 1998 — 2001
BBA, International Business/Management
Credit Acceptance March 2013 - Present
Alorica 2009 - Present
Skills
recruiting
Education
Morehouse College 2005 — 2007
Sociology
Credit Acceptance August 2011 - Present
IBEW September 2005 - August 2010
Education
Northeast Wisconsin Technical College
Retail Management
UNIVERSITY OF WISCONSIN
Small Business Administration/Management
Credit Acceptance May 2013 - December 2014
Comerica Bank June 2009 - May 2013
Skills
Banking, Loans, Consumer Lending, Small Business Lending, Deposits, Clerical Skills, Commercial Banking, Retail Banking, Cross Selling, Data Entry, Customer Service, Call Centers, Microsoft Office, Dispute Resolution, Multitasking Skills, Multi-line Phone, Sales Leads, Oral & Written..., Interpersonal..., Mortgage Lending, Employee Training, Collections
Education
Wayne State University 2013 — 2016
Bachelor's degree
Oakland Community College 2009 — 2012
Associate of Arts (A.A.), Liberal Arts
Burns & Wilcox, Ltd April 1999 - Present
Credit Acceptance January 1992 - April 1999
Skills
Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Accounting, Accounts Payable, PowerPoint, Access, Account Reconciliation, QuickBooks, Invoicing
Education
Fitzgerald High School 1986 — 1989
Macomb Community College
Credit Acceptance January 2007 - December 2013
Credit Acceptance January 2006 - December 2006
Credit Acceptance October 2004 - December 2005
General Dynamics August 2003 - August 2004
Fifth Third Bank May 1999 - January 2003
Skills
Asset-backed..., Covenant Compliance, Cash Management, Financial Analysis, Securitization, Financial Projection, Interest Rate..., CTP, Ad Hoc Reporting, Reporting & Analysis, Bank Reconciliation, General Ledger, Accounting, Banking, Team Management, Staff Development, Supervisory Experience, Coaching Staff, Critical Thinking, Problem Solving, Microsoft Excel, Access, Oracle, Sarbanes-Oxley, Treasury Management
Education
Walsh College of Accountancy and Business Administration 2002 — 2004
Master of Science (MS), Accounting
Michigan State University 1994 — 1998
Bachelor of Arts (B.A.), International Development and Economics
National Agents Alliance 2012 - 2013
U.S. Census Bureau June 2010 - July 2010
H&R Block January 2009 - February 2009
Credit Acceptance December 2004 - December 2005
Skills
Customer Service, Health Insurance, Life Insurance, Accident Insurance, Sales, Administrative Work, Collections, Call Centers, RFQ, Change Orders, Sales Order Processing, Microsoft Excel, Microsoft Office
Education
National University 1992 — 1993
Bachelor of Arts (BA), Business Administration and Management, General
Cass Technical High School
Diploma, Chem-Bio Curriculum, 3.2 GPA