Experience
Service Corporation International  January 2015 - Present
Dignity Memorial Funeral Homes   January 2013 - December 2014
Dignity Memorial Funeral Homes   September 2011 - December 2012
Dignity Memorial Funeral Homes   September 2010 - August 2011
Georgia Southern University  January 2009 - May 2010

Skills
Customer Service, Customer Relations, Team Building, Sales, Recruiting, Coaching, Leadership Development, Interviews, Budgets, Time Management, Marketing, Training, Event Management, Management, Employee Training, Team Leadership, Customer Satisfaction, Direct Sales, Cold Calling, Event Planning, Strategic Planning, Leadership, Account Management

Education
Georgia Southern University   2006 — 2010
Bachelor of Science (BS), Sport and Fitness Administration/Management

Experience
Dignity Memorial Funeral Homes   March 2010 - Present
Huntington Beach Apostolic Center   January 2008 - Present

Skills
Music Industry, Entertainment, Event Management, Event Planning, Music Production, Social Networking, Customer Service, Public Speaking

Education
Musicians Institute   2009 — 2010
Associate's degree, Music Technology

Laguna Hills High School   2005 — 2009
High school Diploma

Experience
Morgan O'Hara   October 2012 - May 2014
Dignity Memorial Funeral Homes   July 2004 - September 2008

Skills
Crisis Intervention, Cpr Certified, Office Administration, Microsoft Office, PowerPoint, Outlook, Social Services, Non-profits, Editing, Cultural Competency, Microsoft Word, Social Networking, Mental Health, Microsoft Excel, Child Mental Health, Administrative..., Nonprofits, Reflexology, Customer Service, Human Resources

Education
Houghton College   2005 — 2007
B.A., Psychology

Experience
Reincarnation, LLC   August 2010 - Present
Johns Hopkins University  March 2008 - May 2008
Innurvation   May 2007 - March 2008
Dignity Memorial Funeral Homes   January 2007 - March 2007

Skills
Criminal Profiling, Homeland Security, Emergency Response to..., Public Speaking, Forensic Psychology, Research, Psychology, Criminology, Retail, Strategic Planning, Process Scheduler, Floral Design, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Inventory Management, Team Building, Budgets, Outlook, Sales, Coaching, Process Improvement, Software Documentation, Designs, Interior Design, Furniture, Custom Furniture, Coupons, Furnishings, Fine Furniture

Education
Kaplan University   2009 — 2011
Bachelor's Degree, Health Services/Allied Health/Health Sciences, General

Keiser University-Ft Lauderdale   2008 — 2009
Associate's Degree, Nuclear Medical Technology/Technologist, A

Experience
Dignity Memorial Funeral Homes   August 2014 - Present
Risk Compliance Performance Solutions (RCP)   November 2011 - May 2013
Delaware River Stevedores   2008 - 2009
Comcast Cable  2005 - 2008
Charter Communications  January 1990 - November 2004

Education
University of Phoenix-Philadelphia Campus   2006 — 2008
Bachelor of Science (BS), Business Administration, Management and Operations

Holy Family University   1984 — 1987
Nursing Science

Experience
Fox Moving and Storage   October 2014 - Present
Dignity Memorial Funeral Homes   December 2013 - September 2014
Verizon Wireless  July 2009 - December 2013

Skills
Direct Sales, Telecommunications, Wireless, Sales Operations, Account Management, Customer Service, Sales Process, Team Building, Sales Management, Cold Calling, Customer Retention, Sales, Solution Selling, Customer Satisfaction, Team Leadership, Leadership, Management, Mobile Devices, Microsoft Office, Customer Experience, Training, Retail, Salesforce.com, B2B, Sales Presentations, Managed Services

Education
Middle Tennessee State University   2010 — 2013
Bachelor of Science (B.S.), Liberal Arts and Science, Organizational Leadership, Communication

Tennessee Technological University   2001 — 2006
Biology with Health Science Concentration

Experience
Toastmasters International - HCA MetroPlex Motivators - District 63   July 2014 - Present
Independent Consultant / Contractor  June 2011 - Present
Dignity Memorial Funeral Homes   December 2011 - June 2012
Teach Them to Care - a nonprofit organization   October 2006 - November 2009
Customized Wellness Solutions™   September 2006 - January 2009
Direct General Insurance BU-1572   December 2002 - October 2007
Shoney's Restaurants & Franchising   June 1994 - October 2007
Mary Kay Cosmetics  June 1992 - March 2004

Skills
Leadership, Training, Coaching, Management, Customer Service, Program Management, Team Building, Sales, Strategic Planning, Public Relations, CRM, Human Resources, Social Networking, Project Planning, Event Planning, Entrepreneurship, Networking, Marketing, Small Business, Healthcare, Research, Project Management, Team Leadership, Social Media, Teaching, Event Management, Teamwork, Community Outreach, Organizational..., Budgets, Business Development, Account Management, New Business Development, Strategy, Business Planning, Sales Management, Staff Development, Marketing Communications, Customer Satisfaction, Legal Research, Genealogy

Education
ProGen Study Group - Professional Genealogist Mentorship   2015 — 2017
Certificate of Study, Professional Genealogy - Lecture, Research, Writing

Liberty University   2009 — 2011
BS, Psychology, Christian Counseling, Religion

AACC - Light University   2009 — 2010
Certificate, Christian Counseling, Marriage Works

AACC - Light University   2009 — 2009
Certificate, Christian Counseling, Caring For People God's Way

AACC - Light University   2009 — 2009
Certificate, Breaking Free

Strayer University (VA)   2004 — 2008
BS, Business - Legal Studies

MNPS Department of Special Education   2007 — 2007
Certificate, MNPS IEP Surrogate Parent Training Program

nutraMetrix Educational Institute   2007 — 2007
Certificate's, Advanced Nutraceuticals, Nutrition, Alternative Health Solutions

Middle Tennessee State University   2006 — 2007
Certificate, Resource Mentor

The University of Tennessee Health Science Center   2004 — 2005
Certificate (SWORPS), Parents As Tender Healers (Child Advocacy)

Experience
Dignity Memorial Funeral Homes   February 2014 - Present
Dignity Memorial Funeral Homes   August 2012 - Present
Bank of America  1991 - 2002
Bank of America  July 1984 - April 1991

Skills
Event Planning, Public Relations, Fundraising, Training, Management, Social Networking, Customer Service, Community Outreach, Leadership, Team Building, Nonprofits, Public Speaking, Marketing, Social Media, Event Management, Marketing Communications, Newsletters, Strategic Planning, Time Management, Microsoft Office

Education
Norfolk State University
Bachelor's degree, Business Administration and Management, General

Norview High School

Experience
Dignity Memorial Funeral Homes   April 2011 - Present

Education
Lake Washington Technical College   2012 — 2014

Experience
Farmers Insurance  September 2015 - Present
Dignity Memorial Funeral Homes   February 2015 - Present
By Appointment Only, Inc. (BAO)   November 2014 - January 2015
CVS Health  May 2006 - November 2013
ChemStation  April 2005 - January 2006

Skills
Sales Management, Team Building, Account Management, Customer Retention, Direct Sales, Marketing, Cold Calling, Customer Satisfaction, Customer Service, Inventory Management, New Business Development, Sales Operations, Sales Process, Salesforce.com, Sales Presentations, Recruiting, Management, Training, Leadership, Sales, Negotiation

Education
Rio Salado College   2013 — 2016
Associate's degree, Business Administration and Management, General

Chaminade-Julienne High School   1980 — 1984
General Studies

Experience
Dignity Memorial Funeral Homes   September 2012 - Present
J. Cole's Automotive Consulting   February 2011 - Present
Jay Subaru and Volvo of Columbus   October 2010 - February 2011
Jay Toyota-Scion   January 2010 - October 2010
Harris Jewelry  October 2009 - December 2009
Darden  January 2005 - July 2009

Skills
Licensed Life Insurance..., Trained in Conflict..., ABC Licensed in..., Family Services, Interpersonal Relations, Communications, Strategy Developement

Education
Strayer University (DC)   2011 — 2012
Associate of Arts (AA), Business Administration, Management and Operations

Midlands Technical College   2007 — 2008
Associate's degree, Management\Marketing

Experience
Dignity Memorial Funeral Homes   June 2014 - Present
Dignity Memorial Funeral Homes   December 2012 - Present
Lincoln Memorial   October 2009 - 2013
Same  August 1980 - December 2005

Skills
Sales, Team Building, Direct Sales, Sales Process, Customer Service, Sales Management, Cold Calling, Account Management, Sales Operations, Customer Satisfaction, Selling, Coaching, Public Speaking

Education
Milwaukie High School, N.N.C., B.I.N.C, W.E.S. and P.S.U.   1964 — 1981
HS Diploma, Biblical Studies, Education

Northwest Nazarene University   1968 — 1970
Pastoral Studies/Counseling

Experience
Legal Aid Society of Orange County  September 2012 - Present
Dignity Memorial Funeral Homes   August 2012 - Present
Dignity Memorial Funeral Homes   May 2009 - June 2011
CR England  October 2005 - May 2009
TSA  October 2002 - May 2005

Skills
Pre-Planning, New Business Development, Sales Management, Counseling Psychology, Legal Assistance, Legal Research, Paralegals, Case Managment, Community Outreach, Communication Skills, Leadership, Veterans Law, Family Law, Microsoft Word, Microsoft Excel, Nonprofits, Pre-planning, Case Management

Education
Fullerton College   2012 — 2014
Associate of Arts (A.A.), Paralegals Studies

Golden West College
POST - Peace Officer's Standards & Certification

USAF POLICE ACADEMY
United States Airforce Force, Security Police & Combat Arms Instructor, Honorable Discharge

University of Maryland
Associate of Arts (A.A.), Police Science

Experience
Pikes Peak Workforce Center  August 2012 - Present
Pikes Peak Workforce Center  September 2011 - August 2012
State of Colorado - Department of Corrections Head Quarters   March 2011 - September 2011
Dignity Memorial Funeral Homes   June 2007 - September 2010
Sumitomo Corporation of America  May 2004 - August 2006

Skills
Career Counseling, Policy, Training, Recruiting, Workforce Development, Workforce Performance, Workforce Communications, Employee Relations, WIA, Workshop Facilitation, Organizational..., Leadership Development, Job Readiness, Government, Community Outreach, Public Speaking, Coaching, Performance Management, Employee Training, Talent Acquisition, Customer Service, Funerals, Purchase Contracts, Merchandising, Embalming, Funeral Homes, Cemeteries, Job Scanning, Employee Benefits, Time Management, Hiring, Program Management, Staff Development, Team Building, Microsoft Office, Conflict Resolution

Education
Nassau Community College   2003 — 2007
Associate of Applied Sciences (A.A.S.), Mortuary Science and Embalming/Embalmer

William Cullen Bryant H.S.   1999 — 2003
H.S. Diploma, General Studies

Experience
Dignity Memorial Funeral Homes   August 2012 - Present
Source One Medical  October 2011 - August 2012
Gianni's Fundraising   January 2009 - October 2011

Education
Kent State University
Business Administration and Management, General

Uniersity of Minnesota
Business Administration and Management, General

Experience
Dignity Memorial Funeral Homes   May 2014 - Present
Independent Agent  June 2013 - May 2014
Aflac  June 2013 - May 2014

Skills
Small Business, Public Speaking, Leadership, Network Marketing, Team Building, Direct Sales, Social Media Marketing, Team Leadership, Customer Service, Coaching, Social Networking, Strategic Planning, Entrepreneurship, Sales, Marketing, Leadership Development, Business Development, Selling, Marketing Strategy, Online Marketing, Online Advertising, Time Management, Business Networking, Employee Benefits, Insurance, Customer Satisfaction, Management, New Business Development, Social Media, Training, Advertising, Email Marketing, Business Planning, Fundraising, Home Based Business, Direct Marketing, Start-ups, Public Relations, Sales Management, Event Planning

Education
Kanawha Valley Community and Technical College   2010 — 2012
Associate's degree, Gerontology

Experience
CU Realty Services, LLC   August 2013 - Present
Dignity Memorial Funeral Homes   December 2012 - March 2013
In Transition - Actively Seeking New Prospects   May 2012 - January 2013
Bankers Life and Casualty  September 2011 - May 2012
Wells Fargo  August 2003 - November 2004
Winstar Communications  May 1998 - November 2001
Digital Network Access   November 1996 - May 1998
Internet Direct  May 1995 - November 1996

Skills
Team Development, Department Start-up, Sales Management, Internet Services, Website Development, Account Management..., Telecommunications

Education
Northern Arizona University   1990 — 1994
BSBA, Marketing

Horizon High School   1986 — 1990
Graduate

Experience
Dignity Memorial Funeral Homes   February 2007 - Present

Skills
Customer Satisfaction, Sales, Team Building, Sales Management

Education
Worsham College of Mortuary Science   1998 — 1999

McHenry County College   1994 — 1998

Experience
Dignity Memorial Funeral Homes   February 2010 - Present
Tennessee Baptist Childrens Home  July 2009 - December 2009
Bradshaw Collision Center   February 1978 - May 2009

Skills
Customer Service, Event Planning, Team Building, Fundraising, Nonprofits, Coaching, Microsoft Office, Strategic Planning, Community Outreach, Small Business, Sales Management, Microsoft Word

Education
Union University   2011 — 2014
Associates of Divinity, Currently working on

Nashville Auto Diesel College Inc   1976 — 1978
Automotive Collision

Experience
Dignity Memorial Funeral Homes   August 2014 - Present
Rose International  November 2012 - Present
Service Corporation International  August 2014 - 2014
Universal Data Consultants  2007 - 2010
Neptune Society  2006 - 2007
ECD  2005 - 2006
Konica Minolta  1988 - 2004
Konica Minolta  1981 - 1988

Skills
Account Management, Team Building, Direct Sales, New Business Development, Sales, Leadership, Business Development, Lead Generation, Retail, Sales Operations, Marketing, Management, Customer Satisfaction, Training, Merchandising, Product Management, Sales Management, Cross-functional Team..., B2B, Public Speaking, Trade Shows, Networking, Salesforce.com, Public Relations, Customer Service, Product Development, Product Marketing, Sales Process, Strategy

Education
La Salle University - School of Business Administration
BA

La Salle University - School of Business Administration

Lincoln High

Experience
Publix Super Markets  May 2013 - Present
Publix Super Markets  May 2013 - September 2014
Dignity Memorial Funeral Homes   November 2012 - March 2013
Georgia National Guard  July 2006 - July 2012
Georgia Theater Company  December 2011 - March 2012

Skills
Army, Command, Counterinsurgency, Customer Service, Force Protection, Homeland Security, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Military, Military Experience, Military Operations, Physical Security, PowerPoint, Program Management, Project Management, Social Media, Strategic Planning, Time Management

Education
Georgia Southern University   2009 — 2011
BA, History

Georgia Military College   2006 — 2009
General Studies

Experience
Dignity Memorial Funeral Homes   December 2011 - Present
SCI  2011 - Present
Porrery Barn   May 2010 - Present
BV Hedricks   February 2008 - December 2011
New York & Co.   January 2007 - May 2010

Skills
Computer Hardware, Aviation, Customer Satisfaction, Management, Time Management, Operations Management, Team Building, Customer Service, Microsoft Office, Supervisory Skills, Team Leadership, Teamwork, Family Services, Data Entry, Outlook, Training, Troubleshooting, Leadership Development, Process Scheduler, Sales, Process Improvement, Grief Counseling, Project Management

Education
Guilford Technical Community College   2005 — 2007
Associates, Aviation

Stanly Community College   2002 — 2005
associates, Autobody Tech

Experience
Dignity Memorial Funeral Homes   August 2014 - Present

Skills
Budgets, Marketing, Real Estate, Renovation, Selling, New Business Development, Project Management, Small Business, Strategic Planning, Contractors, Contract Management, Negotiation, Sales Management, Team Building, Construction, Purchasing, Business Development, Microsoft Office, Marketing Strategy, Account Management, Interior Design, Residential Homes, Process Scheduler, Flooring, Customer Service, Sales, Contract Negotiation, Coaching

Education
Kwantlen University College   2010 — 2013
Associate's degree, Business, Management, Marketing, and Related Support Services

Experience
One Stop Realty Inc   May 2014 - Present
Dignity Memorial Funeral Homes   April 2013 - September 2013

Skills
Residential Homes, Commercial Real Estate, Foreclosures, Real Estate, Sales, Selling, Rentals, Condos, Customer Service, Investment Properties, Single Family Homes, Property Management, Negotiation, Buyer Representation, Marketing, Investors, Sellers, Contract Negotiation, Short Sales

Education
Miami Dade College   1985 — 1987
2 years only, Architecture

Miami-Dade Community College - South Campus
Architecture

Experience
Coach Roman   January 2013 - Present
Burbank District 111   August 2000 - Present
Moraine Valley Community College  2014 - 2015
Dignity Memorial Funeral Homes   April 2011 - May 2012
LPD Company   January 2007 - April 2012
Today's Leadership, Inc   January 1997 - June 2008
Senior's Equity Income, Inc   January 2006 - June 2007
Nations Title Company  April 2005 - June 2006
LPD Corporation   January 1997 - January 1999
Associated Funding Services, Inc   January 1994 - January 1997

Skills
Board of Director..., Talent Management, Training, Coaching, Management, Time Management, Organizational..., Team Building, Leadership Development, Leadership, Public Speaking, Organizational..., Customer Service, Staff Development, Strategic Planning, Problem Solving, Talent Acquisition, Adjusters, Telecommunications, Networking, Business Process..., Business Networking, Presentations, Recruiting, Automotive, Entrepreneurship, Foreclosures, Hospitality, Innovation, Inspection, Journalism, Key Account Management, Microsoft Office, Negotiation, Budgets, Process Improvement, CRM

Education
Moraine Valley Community College   2010 — 2013
Real Estate / Renewable Energies/Lan111 and 112, A

Trinity Christian College   2002 — 2003
Intro to Education Tracs to Teach

Toastmasters International, Moraine Valley Community College   1999 — 2003

Coach U University   1998 — 2000
Coaching

DeVry University   1988 — 1992
B.S, Telecommunication/Business Management

Dale Carnegie Institute   1988 — 1989
Certificate, Sales

University of Illinois at Urbana-Champaign   1977 — 1978
Basic Law Enforcemnet

Experience
Lakewood Cemetery Association   January 2015 - Present
Dignity Memorial Funeral Homes   October 2011 - January 2015
O'Connell Family Funeral Homes   August 2007 - October 2011
Washburn-McReavy   July 2005 - August 2007
Werness Brothers Funeral Chapels / Service Corporation International (SCI)   January 2005 - July 2007

Skills
Compassion, Funeral Homes, Memorial Services, Event Planning, Coordinating Events, Phone Etiquette, Team-oriented, Ceremonies, Confidentiality, Close Attention to..., Social Networking, Event Management, Sales, Highly detail oriented, Coordinating Schedules, Vendor Relationships, Multi-tasked, Client-focused, Self-motivated..., Cemeteries, Customer Service, Telephone Skills, Obituaries, Microsoft Word, Interpersonal..., Positive Team Player, Social Media, Interviews, Organized Multi-tasker, Consultative Selling, Retail Sales

Education
University of Minnesota-Twin Cities   2002 — 2003
Bachelor of Science (BS), Mortuary Science

University of Wisconsin-Eau Claire   1995 — 1999
Bachelor of Science (B.S.), Biology, General

Macquarie University   1998 — 1998
Biology, General

McFarland High School   1991 — 1995
General Studies

Experience
Dignity Memorial Funeral Homes   May 2013 - May 2014
Direct Furniture Buy   September 2011 - December 2011
Indigo  June 2000 - August 2001

Skills
Criminal Investigations, Evidence, Firearms, Criminal Investigation, Police, Crime Scene, Interrogation, Crime Scene Photography, Patrol, Crime Scene..., Evidence Collection

Education
Humber College   2012 — 2014
Diploma, Mortuary Science and Embalming/Embalmer

Trent University   2002 — 2007
Bachelor of Science (B.Sc.), Forensic Science and Technology

Experience
Dignity Memorial Funeral Homes   August 2013 - Present
Dignity Memorial Funeral Homes   August 2013 - Present
Dignity Memorial Funeral Homes   October 2008 - August 2013
Dignity Memorial Funeral Homes   April 2002 - October 2008
Dignity Memorial Funeral Homes   August 2001 - April 2002
Dignity Memorial Funeral Homes   June 2000 - August 2001
Dignity Memorial Funeral Homes   April 1999 - June 2000
Dignity Memorial Funeral Homes   May 1992 - April 1999

Skills
Team Building, Customer Service, Coaching, Strategic Planning, Event Planning, Public Speaking, Training, Budgets, Leadership, Leadership Development, Sales, Funeral Homes, Memorial Services, Community Outreach, Public Relations, Event Management, Marketing, Ceremonies, Social Networking, Staff Development, Recruiting, Marketing Strategy, Employee Relations, Teaching, New Business Development, Operations Management, Employee Training, Business Planning, Data Entry, Family Services, Customer Satisfaction, Small Business, Time Management, Cemeteries, Grief Counseling, Organizational..., Obituaries, Retail, Compassion, Account Management, Teamwork, Hiring, Interviews, B2B, Motivational Speaking, Nonprofits, Administration, Team Leadership, Customer Retention, Conflict Resolution

Education
Kansas City Kansas Community College   1991 — 1993
Associate of Arts and Sciences (AAS), Mortuary Science and Embalming/Funeral Directing

Peru State College   1990 — 1991
Pre-Mortuary Science

Insight Institute - Oklahoma City, Oklahoma   2013 — 2013
Funeral Celebrant Certificate, Celebrant Training

Wilson Learning   2011 — 2011
Certificate of Achievement, Managing for Excellence

Experience
Denning Insurance Group   December 2014 - Present
Dignity Memorial Funeral Homes   October 2014 - Present
Dignity Memorial Funeral Homes   January 1999 - October 2014

Skills
Event Planning, Team Building

Education
Indiana Wesleyan University
Master of Business Administration (MBA)

Hanover College   1988 — 1992
Bachelor of Arts (BA), Business Administration

Southport High School   1984 — 1988

Experience
Avon Products, Inc.   September 2014 - Present
Family-Funeral & Cremation   August 2012 - September 2014
Dignity Memorial Funeral Homes   2011 - August 2012
Avon Products  2007 - 2011
FedEx Express  January 1984 - January 2001

Skills
Team Building, Strategic Planning, Event Planning, Coaching, Account Management, Marketing Communications, Budgets, Funeral Services..., Pre Need Funeral and..., Team Leadership, Project Planning, Customer Satisfaction, System Administration, Small Business, Microsoft Office, Fundraising, Training, Social Media, Event Management, Administration, Social Networking, Management, Recruiting, Leadership, Advertising, Community Outreach, Time Management, Social Media Marketing, Nonprofits, Leadership Development, Retail, Negotiation, Online Marketing, Contract Negotiation, Research, Selling, Business Development, Outlook, Sales

Education
Webster University St Louis   1985 — 1987
Business

Greenville College   1978 — 1980
Business Administration and Management, General

Experience
Dignity Memorial Funeral Homes   July 2014 - Present
State Farm  October 2013 - July 2014

Skills
Bilingual Spanish and..., Great customer service, Strong Communicational..., Clerical skills, Fast Paced Learner, High level of..., Desire to help others, Able to work well as..., Creative, Outgoing and..., Customer Service, Insurance, Microsoft Office, Property & Casualty..., Marketing, Life Insurance, Health Insurance, Microsoft Word, PowerPoint, Microsoft Excel

Education
Houston Community College   2012 — 2014
Associate of Arts (A.A.)

Experience
Dignity Memorial Funeral Homes   March 2004 - Present

Skills
Memorial Services, Small Business, Event Planning, Public Speaking, Public Relations, Funeral Homes, Team Building, Customer Service, Sales, Coaching, Cemeteries, Event Management, Marketing, Obituaries, Fundraising, Social Networking, Ceremonies, Community Outreach, Strategic Planning, Grief Counseling, Leadership, Team Leadership, Family Services, Compassion, Social Media Marketing, Customer Satisfaction, Marketing Communications, Memorials, Time Management

Education
West Sioux High   1998 — 2001

Mesa Community College   2005 — 2007
Associate's degree, Mortuary Science and Embalming/Embalmer

University of Phoenix
Marketing/Marketing Management, General

Experience
Arbor Memorial Inc.  April 2013 - Present
A CLEAN SLATE: Home Staging and Organization   January 2010 - Present
MacKinnon and Bowes Limited   December 2011 - May 2013
Arbor Memorial Inc.  May 2007 - March 2008
Bay Gardens Funeral Home   February 2006 - May 2007
Dignity Memorial Funeral Homes   December 2003 - June 2004

Skills
First Time Home Buyers, Real Estate, Residential Homes, Public Speaking, Home Staging, Furniture, Negotiation, Condos, Small Business, Investment Properties, Embalming, Townhomes, Single Family Homes

Education
Humber College   2005 — 2007
Funeral Directing and Embalming License, Funeral Service

CSP
Certificate, Home Staging

Orea college
Real Estate Phase 1

Experience
CVS Health  March 2009 - Present
Dignity Memorial Funeral Homes   January 2005 - January 2009
CROSSMARK  January 2005 - August 2007

Skills
Operations Management, Customer Service, Employee Training, Team Leadership, Team Building, Customer Satisfaction, Inventory Management, Event Planning, Public Speaking, Sales, Time Management, Outlook, Training, Leadership, Merchandising, Hiring

Education
Mesa Community College   2005 — 2007
Associate of Arts and Sciences (A.A.S.), Funeral Service and Mortuary Science

Experience
NRG Energy  August 2015 - Present
Economic Forum of Palm Beach County / Rebel Cook Real Estate   December 2014 - April 2015
Corrpro Companies, Inc.   June 2014 - August 2014
NaKayshions Wedding and Event Center   March 2014 - August 2014
Northwood University  September 2013 - May 2014
Dignity Memorial Funeral Homes   July 2013 - August 2013
Northwood University  September 2012 - May 2013
Raven Mechanical, LP   November 2011 - February 2012

Skills
Microsoft Office, Time Management, Public Speaking, Event Planning, Customer Service, Social Networking, PowerPoint, Teamwork, Social Media, Microsoft Word, Leadership, Microsoft Excel, Event Management, Nonprofits, Fundraising, Facebook, Marketing, Management, Social Media Marketing, Public Relations, Marketing Communications, Market Research, Advertising, Spanish, Marketing Strategy

Education
Northwood University   2012 — 2015
Bachelor's Degree, Marketing and Management; International Business

Lone Star College System   2010 — 2012
Associate of Arts (A.A.)

Victory Early College   2009 — 2012
High School

Experience
Loyola University Chicago  August 2015 - Present
Mercury Theater Chicago  September 2014 - Present
Northeastern Illinois University  February 2015 - August 2015
University of Colorado at Colorado Springs - Theatreworks   October 2013 - July 2014
Dignity Memorial Funeral Homes   April 2012 - September 2013
Juvenile Diabetes Reasearch Foundation - Central Florida Chapter   April 2012 - December 2012
Four Rivers Smokehouse   January 2010 - July 2010
Citizen Schools  June 2007 - July 2007
Calico Corners - Calico Home  December 2005 - April 2007
Camp Ton-A-Wandah  June 2006 - July 2006

Skills
Event Management, Customer Service, Training, Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, SABO - Seat Advisor Box..., Windows Movie Maker, Greater Giving - Non..., HMIS - Hanlon..., 25Live - Scheduling..., Patron Manager - Box...

Education
University of Central Florida   2008 — 2012
Bachelor of Science, Event Management, Minor Hospitality Management

Rollins College   2012 — 2012
Certificate in Volunteer Management, Philanthropy & Nonprofit Leadership Center

Experience
Sisu Painting, Inc.   June 2015 - Present
Dignity Memorial Funeral Homes   2015 - 2015
Dignity Memorial Funeral Homes   November 2013 - December 2014
Dignity Memorial Funeral Homes   July 2012 - November 2013
Diocese of San Jose  2010 - 2012
Diocese of San Jose  1993 - 2010
Club One  2006 - 2009
Diocese of San Jose  1990 - 1993

Skills
Event Planning, Fundraising, Nonprofits, Community Outreach, Public Speaking, Advertising, Time Management, Strategic Planning, Marketing Communications, Training, Management, Leadership Development, Sales, Leadership, Marketing, Memorial Services, Coaching, Funeral Homes, Editing, Budgets, PowerPoint, Marketing Strategy, Blogging, Team Building

Education
Point Loma Nazarene University   1978 — 1981
Bachelor of Arts (B.A.), Elementary Education and Music

Experience
RME360  March 2004 - Present
Plantation Palms   2012 - 2014
.   March 2011 - April 2013
Dignity Memorial Funeral Homes   2012 - 2013

Skills
Salesforce.com, Sales Process, Direct Marketing, Disability Insurance, Long Term Care, Term Life Insurance, permanent insurance, Direct Sales, Microsoft Office, Multi Tasking, Customer Service, Accurate Data Entry, Training, rebuttals, Outbound Marketing, Calls, Face to Face Sales, Promotions, Public Speaking, Internet Explorer, Referrals, Cold Calling

Education
Illinois State University   1996 — 2001
Bachelor of Science (BS), Computer Science

Illinois State University   1995 — 2001
Bachelor's degree, Computer Science

Experience
Dignity Memorial Funeral Homes   2015 - Present
Metamora Church of Christ   2014 - Present
Classical Music Indy   2011 - 2014
YP  2006 - 2011
Distance Learning Systems Indiana, Inc   2002 - 2006
Alteria Sales & Distribution   1980 - 2002

Skills
Lead Generation, Leadership, Public Speaking, Sales Management, Training, Advertising, Fundraising, Online Advertising, Cold Calling, New Business Development, Marketing, Nonprofits, Employee Training, Strategic Planning, Online Marketing, Sales Presentations, SEM, Advertising Sales, Microsoft Office, Non-profits, Team Building, Marketing Strategy, Selling, Trade Marketing, Social Media Marketing, Social Networking, Time Management, Marketing Communications, Account Management, Direct Sales, Market Planning, Advertising Consulting, Building Brand Awareness, Music, Toastmasters, Small Business, Retail, Email Marketing, Direct Marketing, B2B, Sales Process, Entrepreneurship, Mobile Marketing, Training & Development, Christian Ministry, Professional Mentoring, Christian Ethics, Parliamentary Procedure, Project Planning, Sales

Education
Purdue University
BS, General Management - Marketing

Gordon Conwell Theological Seminary
Dimensions of the Faith

Christian Leaders Institute
Christian Leaders Diploma

Christian Leaders Institute
Continuing Ministry Diploma

Experience
Dignity Memorial Funeral Homes   August 2014 - Present
Greater Spokane Valley Chamber of Commerce  February 2014 - Present
Chester hills pool and recreational facility   January 2014 - Present
Washington State Funeral Directors Association   2011 - Present
Hodge Funeral Home   2010 - Present
Fairmount Memorial Association   2008 - August 2014
Inland Empire Funeral Directors Association   2010 - 2012
Dignity Memorial Funeral Homes   1997 - 2007

Skills
Event Planning, Memorial Services, Public Relations, Event Management, Fundraising, Public Speaking, Small Business, Non-profits, Marketing, Team Building, Community Outreach, Customer Service, Social Media, Marketing Strategy, Strategic Planning, Healthcare, Social Networking, Volunteer Management, Funeral Homes, Ceremonies, Leadership Development, Coaching, Sales, Teamwork, Compassion, Social Media Marketing, Management, Newsletters, Facebook

Education
Mt. Hood Community College   1995 — 1997
AAS, Funeral Service and Mortuary Science

Experience
Dignity Memorial Funeral Homes   August 2013 - Present
Alzheimer's Association, Greater Illinois Chapter   November 2012 - August 2013
National Restaurant Association Solutions, LLC (NRAS)   2008 - 2012
National Restaurant Association Educational Foundation  2006 - 2008
National Restaurant Association Educational Foundation  2004 - 2006
National Restaurant Association Educational Foundation  2003 - 2004
National Restaurant Association Educational Foundation  1998 - 2003
National Restaurant Association Educational Foundation  1997 - 1998
National Restaurant Association Educational Foundation  1995 - 1997
National Restaurant Association Educational Foundation  1993 - 1995

Skills
Strategic Planning, Customer Satisfaction, Customer Service..., Training, Project Management, Nonprofits, Research, Marketing, Communication, Vendor Management, Educational Instruction, Advocacy, Alzheimer's Disease..., Call Centers, Graphic Arts, Staff Development

Education
North Park University   2009 — 2012
BA, Counseling and Social Services;, Summa Cum Laude: 4.0 GPA

Experience
Dignity Memorial Funeral Homes   June 2015 - Present
Dignity Memorial Funeral Homes   April 2015 - June 2015
Britton Funeral Homes, Inc.   December 2011 - January 2015
Britton Funeral Homes, Inc.   July 2003 - December 2011
Britton Funeral Homes, Inc.   September 1996 - July 2003
Britton Funeral Homes, Inc.   January 1996 - September 1996
Dirsa-Morin Funeral Homes   January 1993 - May 1995

Skills
Advance Planning, Public Speaking, Customer Service, Event Planning, Public Relations, Small Business, Event Management, Social Media, Ceremonies, Customer Satisfaction, Leadership, Leadership Development, Time Management, Coaching, Marketing, Management, Strategic Planning, Team Building, Training

Education
Mount Ida College   1994 — 1996
Associate in Science, Mortuary Science

University of Massachusetts, Amherst   1991 — 1992

Experience
Dignity Memorial Funeral Homes   March 2015 - Present
LA Fitness  April 2013 - March 2014
MedTech Enginuity   November 2012 - October 2013
BB&T  July 2010 - March 2012
Suntrust Bank  August 2005 - April 2010
Ryan Homes  2000 - 2005

Skills
Banking, Financial Analysis, Sales Management, New Business Development, Customer Service, Team Building, Underwriting, Account Management, Coaching, Sales, Real Estate, Portfolio Management

Education
Johnson C. Smith University - JCSU   1993 — 1997
BS, Accounting

Experience
GSA  May 2007 - Present
TOPS Resources   November 2006 - May 2007
Dignity Memorial Funeral Homes   August 2005 - November 2006
Dignity Memorial Funeral Homes   June 2004 - August 2005
Good Samaritan Hospital  2002 - 2004

Skills
Property Management, Delegation, Organization, Customer Service, Communication, Strategic Planning, Team Leadership, Contract Management, Cost Savings Strategies, Project Management, Coordination, Highly detail oriented, Teamwork, Program Implementation, Policy, Federal Government, Policy Analysis, Government, Program Management, Budgets, Analysis, Government Contracting, Government Procurement, Proposal Writing, Contract Negotiation, Project Planning

Education
National American University   2007 — 2008
Bachelor of Applied Management, Business Administration and Management, General

Kansas City Kansas Community College   2004 — 2005
Associate of Applied Science, Mortuary Science and Embalming/Embalmer

University of Nebraska at Kearney   2002 — 2004
General Studies & Pre-Mortuary Science

Experience
Self Employed  April 2000 - Present
Personal Business  1970 - 2014
Dignity Memorial Funeral Homes   2008 - 2009
Bell Laboratories  February 1990 - May 1997

Skills
Healthcare, Deep Tissue Massage, Therapeutic Massage, Customer Service, Public Speaking, Chair Massage, Teaching, Compassion, Neuromuscular Therapy, Medical Massage, Lomi Lomi, Lymphatic Drainage, Myofascial, Myofascial Release..., PNF

Education
Heritage College-Denver   2003 — 2004
Associate's degree, Massage Therapy/ Therapeutic Massage

Barnes School of Commerce   1970 — 1971
Court Reporting

Experience
The Fountainview Center for Alzheimer's Disease   August 2015 - Present
A.G. Rhodes Health & Rehab   March 2015 - July 2015
LeadingAge Georgia   September 2014 - February 2015
Georgia State University  January 2013 - December 2014
Canterbury Court  May 2014 - July 2014
Dignity Memorial Funeral Homes   October 2009 - December 2012
The Producers, Radio City Music Hall and Jubilee at Ballys Casino   July 2002 - February 2009

Skills
Outlook, Teaching, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Public Speaking, English, Windows, Research, Photoshop, HTML, Strategic Planning, Budgets, Negotiation, Singing, Dance, Acting, Motivation, Culture Change

Education
Georgia State University   2013 — 2014
Master of Arts (M.A.), Gerontology, Administration

Gupton Jones College of Funeral Service   2009 — 2011
Associate of Science (A.S.), Funeral Service and Mortuary Science

Lees-McRae College   1999 — 2002
Bachelor of Arts (B.A.), Musical Theatre

Experience
Dignity Memorial Funeral Homes   2012 - Present

Skills
Sales, Advertising

Education
Loyola University of Chicago
Bachelor of Arts, Accounting and Business Administration

Experience
Hertz Car Sales  February 2013 - Present
Dignity Memorial Funeral Homes   June 2010 - October 2012
USAUTO SALES   March 2009 - May 2010
Mcever Auto Sales   February 2006 - December 2008

Skills
Automotive, Problem Solving, Microsoft Office, Customer Relations, Negotiation, Real Estate, Insurance, Sales Management, Advertising, Business Strategy, Financial Analysis, Hiring, Coaching, Team Building, Training & Development, Customer Service, Employee Training, Account Management, Customer Satisfaction, Training, New Business Development, Sales Operations, Selling, Direct Sales, Sales, Customer Retention, Marketing, Management, Call Centers, Salesforce.com

Education
Gwinnett Technical College   1991 — 1992
Computer science, Information Technology

Experience
Hilton Hotels Worldwide  June 2014 - Present
Dallas Chop House   October 2013 - June 2014
Dignity Memorial Funeral Homes   October 2010 - October 2013
Newport's Seafood & Steak   March 1993 - May 2010
Four Seasons Resort & Club   January 1991 - August 1993

Skills
Food & Beverage, Training, Management, Restaurants, Hotels, Coaching, Hospitality, Event Planning, Employee Training, Event Management, Food, Sales, Customer Service, Customer Satisfaction, Team Building, Recruiting, Budgets, Funeral Homes, Inventory Management, Hiring, Employee Relations, B2B, Talent Acquisition, Sales Management, Marketing, Leadership, Time Management, Wine, Strategic Planning

Education
Kansas State University   1985 — 1991
BS, Hotel & Restaurant Management

Experience
Dignity Memorial Funeral Homes   January 2013 - Present
Dignity Memorial Funeral Homes   August 2009 - Present

Skills
Public Speaking, Team Building, Customer Service, Microsoft Word, Leadership, Account Management, Leadership Development, Event Planning, Fundraising, Marketing Strategy, Public Relations, Training, Negotiation, Team Leadership, Marketing Communications, Recruiting, Social Networking, Budgets

Education
Prince George's Community College   1992 — 1995
Communications and Business Management

William F. Bolger Management Academy   1993 — 1994
Business, Communications

Experience
Dignity Memorial Funeral Homes   January 2014 - Present
Crossroads School  July 2002 - April 2004
University Christian School  August 1997 - June 2001

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Liberty University   1993 — 1996
Bachelor of Applied Science (B.A.Sc.), Biblical Studies

Terrry Parker High School   1988 — 1990
high school graduate, High School/Secondary Diplomas and Certificates

Experience
Olinger Moore Howard Chapel   August 2015 - Present
Service Corporation International  June 2014 - Present
Dignity Memorial Funeral Homes   December 2012 - Present
Genesco  July 2011 - December 2012
Unity on the Avenue   November 2010 - July 2011
Target  October 2008 - July 2010
City of Westminster  April 2008 - October 2008
City of Boulder  April 2007 - April 2008
OMNIPLEX World Services Corporation  September 2005 - January 2007

Skills
Customer Service, Public Speaking, Non-profits, Human Resources, Training, Background Checks, Event Planning, Payroll, Coaching, Strategic Planning, Social Media, Microsoft Office, Marketing, Project Management, Public Relations, Research, Outlook, Team Leadership, Microsoft Word, Nonprofits, Editing, Sales, Social Networking, Team Building, Organizational..., Project Planning, Change Management, Budgets, Contract Negotiation, Leadership Development, Management, Interviews, Program Management, Time Management, Event Management, Social Media Marketing, Community Outreach, Leadership, Fundraising

Education
Regis University   2000 — 2005
BA, Communication

Experience
Dignity Memorial Funeral Homes   June 2012 - Present
NMB Police Dept.   September 1987 - Present

Skills
Criminal Investigations, Marketing, Police, Community Outreach, Firearms, Strategic Planning, Public Speaking, Criminal Justice, Marketing Communications, Investigation, Evidence, Leadership, Enforcement, Sales, Non-profits, Interrogation, Customer Service, Field Training, Internal Investigations, Teaching, Translation, Law Enforcement..., Criminal Law, Public Safety, Private Investigations, Social Media Marketing, Social Media, SWAT, Program Development, Counterterrorism, Social Networking, Nonprofits, Special Education, Spanish, Patrol, Crime Prevention, Public Relations, Team Building, Homeland Security, Executive Protection, Homicide Investigations, Field Training Officer, First Responder, Emergency Management

Education
Miami Dade College
Associate's degree, Funeral Service and Mortuary Science

Shippensburg University of Pennsylvania
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration

St. Thomas University
Master of Science (MS), Management

Experience
Dignity Memorial Funeral Homes   January 2012 - Present
The Avon Consulting Group   November 2008 - January 2012
Office of the Senate Majority Leader   January 2005 - January 2010

Skills
Sales Management, Account Management, Customer Service, Sales, New Business Development, Sales Process, Marketing Strategy, Marketing, Team Building, Strategic Planning, Selling, Solution Selling, Life Insurance

Education
Michigan State University

Experience
Sunteck Transport Group  August 2012 - Present
Sunteck Transport   January 2012 - August 2012
Dignity Memorial Funeral Homes   October 2009 - February 2012

Skills
Invoicing, Microsoft Excel, Customer Service, Time Management, Microsoft Word, Accounts Payable, Spreadsheets, Microsoft Office, Data Entry, Management, Accounting

Education
Palm Beach Community College   2009 — 2011

Experience
Dignity Memorial Funeral Homes   January 2000 - Present
Greater Lansing Catholic Education Foundation   1997 - 2000

Skills
Team Building, Customer Service, Sales, Sales Management, Customer Satisfaction, Coaching, New Business Development, Strategic Planning, Retail, Account Management, Negotiation, Marketing, Marketing Strategy, Direct Sales, Small Business, Management, Event Planning, Cold Calling, Sales Process, Leadership Development, Customer Retention, Fundraising, Selling, Leadership, Team Leadership, B2B

Education
John Carroll University
Bachelor of Arts (B.A.), Elementary Education

East Lansing High School

Experience
Dignity Memorial Funeral Homes   Funeral Clerk/Aministrative AssistantDignity Memorial Funeral HomesApril 2013 - Present
Lansing Catholic High School  August 1997 - December 2011

Education
MSU   1965 — 1971
Master of Arts in Teaching, Secondary Education/Social Studies

Michigan State University   1961 — 1971
Bachelor of Arts (BA), History/English Secondary Education

Experience
Dignity Memorial Funeral Homes   January 2014 - Present
Dignity Memorial Funeral Homes   June 2012 - January 2014
Florida Memorial Gardens   June 2012 - January 2014

Skills
Family Services, Funeral Homes, Grief Counseling, Memorial Services, Public Speaking, Customer Service, Fundraising, Team Building, Community Outreach, Event Planning, Compassion, Data Entry, Outside Sales, Coaching, Sales

Education
Palm Beach State College   1988 — 1990

Trinity School Of Biblical Studies

Experience
Dignity Memorial Funeral Homes   2001 - Present
Service Corporation International  2005 - 2009
Allnutt Funeral Service   1997 - 2001

Skills
Funeral Homes, Memorial Services, Grief Counseling, Family Services, Ceremonies, Compassion, Public Speaking, Event Planning, Customer Service, Small Business, Community Outreach, Fundraising, Data Entry, Team Building, Coaching, Customer Satisfaction, Public Relations, Nonprofits, Sales, Case Management

Education
Bethany College Lindsborg, Kansas

Mt. Hood Community College

Experience
Dignity Memorial Funeral Homes   January 2002 - Present
Eaton Corporation  1994 - 2001
Xerox  1983 - 1994

Education
North Carolina Agricultural and Technical State University
Industrial Technology

Experience
Mercer Technologies, Inc.   August 2015 - Present
Dorsett Automotive: Nissan, Hyundai and Mitsubishi   January 2014 - July 2015
Dignity Memorial Funeral Homes   September 2013 - January 2014
self employed  January 1994 - October 2005
Gemological Institute of America  March 1988 - August 1991

Skills
Design for Manufacturing, Manufacturing, Gemology, Teaching, Sales, Customer Service, Customer Satisfaction, Team Building, Public Speaking, Management, Negotiation, Training, New Business Development, Public Relations

Education
University of California, Los Angeles   2000 — 2001
certification in personal training, personal training, first responder, anatomy, physiology, nutrition

Gemological Institute of America   1988 — 1990
Graduate Gemologist, Gemology and Manufacturing Arts, Jewelry Design

Experience
Dignity Memorial Funeral Homes   December 2014 - July 2015
The Day Camp at Plum Creek   June 2014 - July 2014
Asbury University  February 2013 - May 2014
Riverside Community Church  May 2013 - July 2013
WIS International  May 2012 - August 2012

Education
Gordon Conwell Theological Seminary   2014 — 2022
Masters, Divinity; Pastoral Care and Counseling

Asbury University   2010 — 2014
B.A, Ancient Languages