Experience
Hyatt Place   June 2011 - Present
Bluegrass Area Development District  2010 - 2014
Marriott Griffin Gate Resort & Spa   February 2005 - March 2011
Lexington Clinic  March 2005 - May 2005
Golden Corral Corporation  January 2001 - December 2004

Skills
Administration, Office Procedures, HIPAA, IC Chart, Data Entry, Clinical Protocols, Payroll, Scheduling, Microsoft Office, Microsoft Excel, Microsoft Word, Opera, MICROS, Fusebox, Customer Relations, Customer Service, Customer Satisfaction, CPR Certified, First Aid, TIPS Certified

Education
Spencerian College-Lexington   2005 — 2007
Medical Assistant

Bryan Station High School   1992 — 1995
High School Diploma

Experience
South Florida Physical Medicine   September 2015 - Present
Royal Blues Hotel   October 2014 - August 2015
Hyatt Place   May 2012 - October 2014
Zeidel Nautical Apparel   February 2008 - February 2011
Del Prado Elementary   August 2007 - February 2008

Skills
Front Office, Receptionist Duties, Billing Systems, Food, Hospitality Industry, Hospitality Management, Hospitality, Customer Service, Rooms Division, Customer Satisfaction, Food, Microsoft Office

Education
Strayer University   2012 — 2016
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management

Palm Beach Gardens High School   2004 — 2006
Diploma, Pre-Medicine/Pre-Medical Studies

Experience
Interstate Hotels & Resorts  June 2015 - Present
Hyatt Place   September 2014 - May 2015
The Wisconsin Club  April 2014 - August 2014
Hyatt Place   January 2014 - May 2014
Walt Disney World  August 2013 - January 2014
Harrah's and Harvey's Lake Tahoe Resort and Casino   June 2013 - August 2013
Milwaukee Country Club  May 2012 - August 2012
JCPenney  November 2009 - April 2012
Walt Disney World  February 2011 - August 2011
Shopko  November 2007 - October 2009

Skills
Hospitality, Merchandising, Retail, Hotels, Tourism, Entertainment, Disney, Country Clubs, ServSafe, Cvent, Hospitality Management, Restaurants, Cashiering, Teamwork, Management, Time Management, Sales, Customer Service, Food, Cash Register, Social Networking, Food & Beverage

Education
University of Wisconsin-Stout   2010 — 2013
Bachelor's degree, Hotel, Restaurant, and Tourism Management

Ridgewater College   2009 — 2010
General Studies, General Education

Southwest Minnesota State University   2008 — 2009
College in the Schools, Economics, B

Experience
Hyatt Place   February 2014 - Present
St. Mary's University   August 2012 - January 2014
Hollister  May 2012 - August 2012
Shasa  May 2012 - August 2012

Skills
Social Networking, Social Media, Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Time Management, Microsoft Excel, Singing, Music, Music Production, Photoshop, Guitar, Fashion, Public Relations, Editing, Pro Tools, Public Speaking, Songwriting

Education
St. Mary's University   2012 — 2016

Nolan Catholic High School   2008 — 2012
High School Degree

Experience
Hyatt Place   September 2015 - Present
Embassy Suites by Hilton, Seattle-Bellevue   March 2008 - June 2015
Microsoft  July 1995 - July 1998
Chevron Information Technology Company Inc.   June 1987 - June 1995

Skills
Management, Event Management, Event Planning, Sales Management, Customer Service, Resorts, Hospitality Industry, Hotels, Sales, Hospitality Management, Tourism, Meeting Planning, Trade Shows, Food & Beverage, Hospitality, Hotel Management, Marketing, Revenue Analysis, Catering

Education
Saint Mary's College of California   1989 — 1992
MBA, International Business

Washington State University   1983 — 1987
BA, Information Technology

Experience
ProDESC   September 2015 - Present
Rainbow Trail Lutheran Camp  May 2015 - August 2015
St. Olaf College  September 2012 - May 2015
St. Olaf College  January 2012 - May 2015
Travelers  June 2014 - August 2014
Travelers  May 2013 - August 2013
Rainbow Trail Lutheran Camp  May 2012 - August 2012
Hyatt Place   May 2011 - August 2011

Skills
Microsoft Excel, WordPress, Research, Microsoft Office, Photoshop, Access, Editing, PowerPoint, Time Management, Microsoft Word, Event Planning

Education
St. Olaf College   2011 — 2015
Bachelor of Arts (BA), Mathematics and English

University of Otago   2014 — 2014
Mathematics and English

Experience
Interac  March 2015 - Present
Taft Stettinius & Hollister LLP  July 2014 - March 2015
Hyatt Place   May 2013 - July 2014
Giant Eagle  June 2011 - May 2013
The Ohio State University  June 2010 - June 2011
AMC Theatres  August 2009 - June 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking

Education
The Ohio State University   2009 — 2013
Bachelor of Arts (B.A.), New Media and Communication Technology

Hilliard Davidson High School   2005 — 2009
High School Diploma

Experience
TownePlace Suites by Marriott  August 2015 - Present
McKibbon Hotel Management  June 2014 - August 2015
Courtyard by Marriott  December 2013 - June 2014
Hyatt Place   October 2008 - December 2013
Freedom Freewill Baptist Church   September 2007 - December 2013
CROSSMARK  January 2010 - August 2010
Sandylion Sticker Designs  October 2007 - September 2008
Newell Rubbermaid  June 2007 - September 2007
Innovative Support Group   January 2007 - February 2007
First Security Bank  February 2005 - September 2006

Skills
Retail, Customer Service, Marketing, Management, Sales

Education
University of Arkansas   2008 — 2011
Bachelor of Science, General Business

NWACC   2007 — 2007
Certificate, Marketing Analyst

Experience
Amcom Office Systems  August 2013 - Present
ServiceLink  2012 - 2013
Daycare  April 2012 - September 2012
Holiday Inn Express  October 2011 - April 2012
Hyatt Place   December 2010 - October 2011
Beaver County YMCA  February 2010 - September 2010
Slippery Rock University  January 2006 - April 2009

Skills
Customer Service, Organization, Typing, Data Entry, Microsoft Office, Telephone Skills, Recreation, Front Office

Education
Slippery Rock University of Pennsylvania   2005 — 2009
Bachelor's degree, Parks, Recreation and Leisure Studies

Lincoln High School

Experience
Hyatt Regency  March 2014 - Present
Hyatt Regency  August 2013 - March 2014
Hyatt Place   September 2011 - August 2013

Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Hospitality, Teamwork, Event Planning, Social Media, Event Management, Hospitality Management, English, Food & Beverage, Public Speaking

Education
University of Central Florida   2005 — 2012
Bachelor's degree, Event Management

Experience
Doubletree by Hilton  October 2014 - Present
Grace Magazine   October 2013 - May 2014
Hyatt Place   May 2012 - October 2013
Homewood Suites by Hilton Hotel  October 2011 - May 2012
Homewood Suites by Hilton Hotel  May 2011 - May 2012

Skills
Front Office, Hotels, Hospitality Industry, Hospitality Management, Social Networking, Hotel Management, Catering, Revenue Analysis, Food & Beverage, Banquets, Rooms Division, Property Management..., Event Management, Resorts, Customer Service, Pre-opening, Micros, Hospitality, Event Planning, Corporate Events, OnQ, Training, Management

Education
The University of Memphis   2006 — 2009
Bachelor of Arts (B.A.), Fashion Merchandising

The University of Tennessee at Chattanooga   2004 — 2006
Bachelor of Arts (B.A.), Biology, General

Experience
Baylor Scott & White Health Careers  December 2011 - Present
Baylor Health Care System  April 2011 - December 2011
Hyatt Place   March 2010 - April 2011
Colorado Acute Long Term Hospital  October 2008 - November 2009
Accountants International  2008 - 2008
Medical Center of South Arkansas  May 2003 - June 2007

Skills
Accounts Receivable, Accounts Payable, Customer Service, Payroll, Account Reconciliation, Admissions, Accounting, Outlook, Inventory Management, Auditing, Financial Analysis, Invoicing, Microsoft Excel, PowerPoint, Microsoft Word, Process Improvement, Project Planning, Lean Fundamentals, Vendor Relationships, Project Start-up, Materials Management, Supply Chain Operations, Mailroom Operations, Inventory Accuracy, Meditech, Lawson HRIS, Great Plains Software, Microsoft Office, Time Management, Healthcare Management

Education
Southern Arkansas University   2003 — 2006
B.B.A, Finance

SouthArk Community College   2002 — 2003
Basic Studies

Ouachita Baptist University   2001 — 2002
Basic studies

Experience
TRIDENT SECURITY SERVICES INC  July 2014 - Present
The Home Depot  January 2013 - Present
Bank of America  October 2009 - May 2011
Bank of America  October 2007 - October 2009
Bank of America  October 2006 - October 2007
Hyatt Place   March 2005 - October 2006

Skills
Banking, Credit, Credit Cards, Loans, Credit Risk, Credit Analysis, Retail Banking, Commercial Banking, Financial Risk, Risk Management, Hospitality Industry, Customer Service, Internal Audit, Payments, Accounting, Mortgage Lending, Microsoft Office, Finance, Cross Selling, Training, Fraud, Negotiation, Management, Financial Analysis, Leadership, Financial Services, Relationship Management, Sales, Time Management, Strategic Planning, Portfolio Management, Marketing

Education
Paradise Valley Community College   2011 — 2012
N/A, Finance, General

Phoenix College   2000 — 2001
EMT, Emergency Care Attendant (EMT Ambulance)

Experience
Four Seasons Hotels and Resorts  September 2014 - Present
Four Seasons Hotels and Resorts  May 2014 - September 2014
Four Seasons Hotels and Resorts  January 2014 - September 2014
Grand Hyatt  August 2013 - December 2013
Pi Beta Phi Fraternity  January 2013 - December 2013
Hyatt Place   May 2013 - August 2013
Four Seasons Hotels and Resorts  January 2013 - May 2013
Georgetown Cupcake  August 2012 - May 2013
Cactus Grill  December 2009 - January 2013
Pi Beta Phi Fraternity  January 2012 - December 2012

Skills
PowerPoint, Microsoft Excel, Leadership, Research, Microsoft Word, Teamwork, Team Leadership, Event Management, Public Speaking

Education
The George Washington University - School of Business   2010 — 2014
Bachelor of Business Administration; Bachelor of Business Administration, International Business and Hospitality Management

Blue Valley North High School   2006 — 2010
Diploma

Experience
Hyatt Place   April 2013 - August 2013

Skills
Writing, Creative Writing, Visual Storytelling, Screenwriting, Television, Film, Short Films, Hospitality, Customer Service, Elementary Education, Academic Tutoring

Education
Rollins College   2013 — 2017

Experience
Hyatt Regency  June 2013 - Present
Hyatt Place   September 2012 - June 2013
Plus One @ Morgan Stanley   September 2011 - August 2012
Omni Berkshire Hotel   September 2008 - February 2011
1291 Bed and Breakfast   July 2008 - September 2008
The Millennium UN Plaza New York City   March 2006 - February 2008
Ambassador Grill and Bar   January 2001 - January 2003

Skills
Restaurant Management, Guest Services, Food & Beverage, Hospitality, Event Planning, Front Office, Open Table, POS, Corporate Events, Public Speaking, Food Service, Training, Bartending, Culinary Skills, Food Preparation, Employee Training, Fine Dining, Food Safety, Hotel Management, Hospitality Management, Leadership, Customer Service, Catering

Education
Culinary Academy of New York   2005 — 2006
Certificate, Hotel Restaurant Management

State University of New York at New Paltz   1990 — 1992
Psychology, Psychology

Utica College   1989 — 1992
Psychology

Christopher Columbus High School   1985 — 1989

Experience
University of La Verne  August 2013 - Present
Charter Oak   September 2014 - August 2015
University of La Verne  May 2015 - May 2015
University of La Verne  January 2015 - May 2015
University of La Verne  August 2014 - May 2015
Western Youth Services North   September 2014 - March 2015
University of La Verne  February 2015 - February 2015
Western Youth Services North   August 2013 - August 2014
University of La Verne  September 2012 - March 2013
Hyatt Place   April 2012 - August 2012

Skills
Acting, Theatre, Microsoft Office, Singing, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Social Media, Performing Arts, Public Speaking, Musical Theatre, Research, Editing, Music, Customer Service, Creative Writing, Counseling Psychology, Career Counseling, Volunteering, Reception Areas, iWork, Training

Education
University of La Verne   2012 — 2018
Clinical Community Psychology, Doctoral Candidate

University of La Verne   2012 — 2014
Master's degree, Clinical-Community Psychology

University of Alabama at Birmingham   2009 — 2011
Bachelor of Science (B.S.), Psychology

Wagner College   2008 — 2009
Psychology

Oak Mountain High School   2004 — 2008
Advanced Alabama High School Diploma

Experience
Birmingham Marriott  March 2014 - Present
Sheraton Birmingham  January 2012 - February 2014
LaQuinta Inn and Suites  March 2011 - December 2011
Hampton Inn and Suites  October 2008 - March 2011
Hyatt Place   April 2007 - October 2008

Skills
Customer Satisfaction, Food & Beverage, Hospitality Management, Hospitality Industry, Hospitality, Hotels, Catering, Restaurants, Hotel Management, Resorts, Front Office, Restaurant Management, Revenue Analysis, Rooms Division, MICROS

Education
Talladega College   1996 — 2002
Bachelor of Arts (B.A.), Business Administration, Management and Operations

Experience
Hyatt Place   July 2014 - Present
Fastsigns of Pittsburgh - 137   March 2013 - November 2013
Whim Nightclub   January 2012 - June 2013
Crosby & Sughrue, LLP   March 2012 - July 2012
Woomer & Hall, LLP   October 2009 - November 2011

Skills
Banners, Site Signs, Vehicle Wrap Design, ADA compliance, Foam Core, Rentals, Digital Signage, Signage Systems, Trade Show Signage, Point-of-purchase..., Signs, Trade Shows, Vinyl, Graphics, Graphic Arts, Vinyl Banners, Business Cards, Mac, Adobe Acrobat, Logo Design, Adobe Creative Suite, Flyers, Graphic Design, Sales, Photography, Digital Photography, Event Management, Visual Communication, Image Editing, Social Networking, OS X, Photoshop, Brochures, Social Media Marketing, Corporate Gifts

Education
The Art Institute of Pittsburgh-Online Division   2008 — 2011
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication

Experience
Hyatt Place   February 2014 - Present
American Girl  November 2013 - December 2013
The Conference Center at George Williams College   August 2011 - November 2013
Wompworthy.com   2012 - 2013
Wompworthy.com   2012 - 2013
Wompworthy.com   2012 - 2013

Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Social Networking, Social Media Marketing, Social Skills, Hospitality, Writing, Reviews

Education
George Williams College   2012 — 2013

Ripon College   2010 — 2011

Experience
ANdAZ  May 2013 - Present
Hyatt Place   June 2008 - April 2010

Education
University of Kansas   2004 — 2008
Bachelor of Arts (BA), Communication, Journalism, and Related Programs

Experience
Marriott Hotels  January 2015 - Present
AT&T  March 2013 - January 2015
Marriott Hotels  May 2012 - March 2013
Hyatt Regency  July 2010 - April 2012
InterContinental Hotels & Resorts  January 2007 - September 2009
Hyatt Place   March 2006 - December 2006

Skills
Customer Satisfaction, Customer Service, Sales, Front Office, Event Planning

Education
Tsinghua University   2010 — 2010
Global Entrepreneurship

Purdue University   2007 — 2010
Bachelor of Science (B.S.), Organizational Leadership and Supervision

Purdue University   2007 — 2010
Certificate, Global Entrepreneurship

Experience
Hyatt Place   September 2012 - Present
Northeast Community Center for MH/MR  July 2012 - May 2014

Skills
Mental Health Care, Sales, Customer Service, PowerPoint, Microsoft Word, Leadership, Research, Microsoft Office, Microsoft Excel

Education
Eastern University   2014 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse

Penn State University   2008 — 2012
Bachelor of Arts (B.A.), Psychology

Experience
HealthSource  March 2013 - Present
Hyatt Place   May 2011 - March 2013
Strategic Staffing Solutions  August 2012 - November 2012
Hilton Garden Inn  January 2010 - July 2011
Comfort Inn  January 2007 - August 2010
Bed Bath & Beyond  October 2009 - June 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Java

Education
Southside Virginia Community College   2005 — 2006
Practical Nursing, Vocational Nursing and Nursing Assistants, 3.8 gpa

Southside Virginia Community College   2005 — 2006
Practical Nursing, Vocational Nursing and Nursing Assistants, 3.8 gpa

Experience
Corsearch Wolters Kluwer Corporate Legal Services  November 2014 - Present
Alonti Corporate Catering  February 2014 - November 2014
Hyatt Place   March 2012 - March 2013

Skills
Personal Chef Services, Food & Beverage, Customer Service, Event Planning, Hospitality, Media Relations, Customer Relations, General Office Duties, Public Relations, Office Management, Outlook, Purchasing, Kitchen, F&B Operations, Social Media, Legal Research, Online Research, Trademarks

Education
Texas A&M University-Commerce   2006 — 2011
Bachelors of Science, Communications

Experience
Hampton Inn & Suites - Orlando North/Altamonte Springs   May 2013 - Present
Hilton Orlando and Waldorf Astoria at Bonnet Creek Resort   April 2010 - May 2013
Waldorf Astoria Orlando  August 2009 - April 2010
HYATT PLACE   September 2008 - April 2009
PRP Wine International  2007 - 2008
JAKOB GERHARDT   1997 - 2005
CRACKER BARREL OLD COUNTRY STORE, INC  1991 - 1997
UNIVERSAL STUDIOS' STUDIO COMMISSARY   1990 - 1991
MARRIOTT'S ORLANDO WORLD CENTER   1986 - 1990
Hyatt Regency  1984 - 1986

Skills
Inventory Management, Food & Beverage, Hospitality, Hotels, Hotel Management, Training Facilitator, Restaurants, Hospitality Management, Resorts, Banquets, Food Safety, Pre-opening, Catering, Restaurant Management, Food, Wine, Sanitation, Menu Development, Hospitality Industry, Training, Fine Dining, Micros, HACCP, Employee Training, Front Office

Education
Rochester Institute of Technology   1978 — 1979
B.Sc, Food & Beverage Administration

Paul Smith's College   1975 — 1977
A.A.S, Food and Beverage Management

Experience
DSA Vacations   September 2015 - Present
Utahhospitalityjobs.com   April 2014 - April 2015
Hyatt Place   August 2012 - April 2014
University of Utah  January 2010 - May 2013
Mountain Reservations  July 2004 - October 2008
Film Production Companies   April 2002 - July 2004
Discover Financial Services  2001 - 2002
Marriott International  August 1998 - August 2000

Skills
First Aid, Cpr Certified, 10 Key, HTML basic, Microsoft Excel, Microsoft Word, Microsoft Office, Team Leadership, Sales Management, travel wholesale, Training Delivery, Presentations, Sales Presentations, Training, Travel Sales, Travel Management, Travel Planning, Travel Writing, HTML, Social Media, Social Networking, Management, Hospitality Management, Networking, Customer Service, Teamwork, Hospitality, Customer Satisfaction, Sales, Recruiting, Hotels, Event Planning, Tourism, Resorts, Social Media Marketing, Time Management, Hiring, Leadership, Event Management, Marketing

Education
University of Utah   2011 — 2013
Bachelor of Science in Parks Recreation and Tourism, double emphasis in Hospitality Management and Commercial Recreation Management

Salt Lake Community College   2009 — 2010
Associate of Science (A.S.), General Studies

Park City High School, Park City Utah   1998 — 1999
High School Diploma

Denton High School, Denton Texas   1995 — 1998

Experience
Hyatt Place   May 2014 - Present
Hilton Hill Country Hotel & Spa   July 2011 - May 2014
Marriott Hotels  November 2007 - July 2011
Crowne Plaza Riverwal Hotel   March 2006 - October 2007
Hotel Contessa  August 2005 - February 2006
St. Anthony Hotel   May 1995 - August 2005

Skills
Customer Service, Hospitality Industry, Food & Beverage, Contract Negotiation, Proofreading, Catering, Event Planning, Conference Coordination, Sales, Pre-opening, Hotels, Convention Services

Education
Rochester Institute of Technology
Bachelor of Applied Science (BASc), Hotel, Motel, and Restaurant Management

Experience
Legado Oilfield Rentals   January 2015 - Present
Legado Oilfield Rentals   April 2014 - January 2015
Ground Force   July 2013 - April 2014
Hyatt Place   April 2012 - July 2013
Deer Creek Lodge LLC   April 2008 - March 2012
Y.O. Ranch   2006 - 2008

Skills
Strategic Planning, Sales Management, Marketing Strategy, Negotiation, Public Relations, Customer Service, Marketing, Team Building, Sales, New Business Development, Budgets, Advertising, Public Speaking, Contract Negotiation, Event Management, Customer Satisfaction, Event Planning

Education
University of Houston, Victoria   2010 — 2013
MBA, International Buisness

Texas Tech University   2002 — 2006
B.S., Wildlife & Fisheries Management

Smithson Valley

Experience
Mary Kay Cosmetics  April 2013 - Present
Premier Access Dental and Vision  April 2012 - Present
Hyatt Place   May 2005 - April 2012

Skills
Customer Service, Event Planning, Hospitality, Sales, Marketing, Time Management, PowerPoint, Microsoft Office, Hotels, Microsoft Word, Hospitality Industry, Front Office, Microsoft Excel, Hospitality Management, Leadership, Event Management, Public Speaking, Food & Beverage, Team Building, Hotel Management, Training, Color Consulting, Beauty Industry, Customer Satisfaction, Social Media, Inventory Management

Education
Solano Community College
Associate of Arts and Sciences (AAS), University Studies with an Emphasis in Education

Experience
Sheraton Iowa City Hotel   May 2015 - Present
Sheraton Memphis Downtown  February 2014 - Present
Hyatt Place   November 2009 - November 2013
W.W. Grainger, Mississppi   September 2004 - April 2009
McLane Company  December 1998 - September 2004

Skills
Hospitality, Food & Beverage, Restaurants, Hospitality Management, Customer Service, Restaurant Management, Hotels, Catering, Hospitality Industry, Event Management, Menu Development, Budgets, Microsoft Office, Event Planning, Microsoft Excel, Hotel Management, Banquets, Sales, Microsoft Word, Inventory Management, Employee Training, Bartending, Front Office, Corporate Events, Operations Management, POS, Resorts, Recruiting, Training, Revenue Analysis, Property Management..., Rooms Division, Hotel Booking, Micros, Yield Management, Revenue Forecasting, Tourism, Pre-opening, Guest Service Management, Food, Cooking, Forecasting, Reservation, Social Networking, Food Service, Alcoholic Beverages, Cashiering, MICROS

Education
National College of Business and Technology-Memphis,TN   2009 — 2012
Associate's degree, Computer Programming, Specific Applications

Southwest Tennessee Community College   1995 — 1997

Experience
Gecko Hospitality  2009 - June 2013
Portfolio Hotels & Resorts  2008 - 2009
Joie de Vivre Hospitality  2007 - 2008
Hyatt Place   2005 - 2007
Radisson Hotel  2002 - 2005
Hilton Fisherman's Wharf   1999 - 2002
Embassy Suites  1995 - 1999
Kimpton Hotels  1990 - 1995

Education
San Francisco State University, College of Business
Business Management, Hospitality Management

Experience
UDR  January 2014 - Present
Hyatt Place   March 2013 - December 2013
Camden Property Trust  January 2011 - March 2013
Verizon  September 2008 - January 2011
Alltel-Verizon   September 2008 - January 2011
Wells Fargo  March 2007 - April 2008
Resort Condominiums International  June 2005 - January 2007

Skills
Banking, Cross Selling, Retail Banking, Customer Service, Cash Management, Microsoft Excel, Outlook, Access, Call Center, Sales Management, Call Centers, Data Entry, Invoicing, Microsoft Word, Team Building, Management, Project Planning, System Administration, Event Planning, Microsoft Office, Budgets, Employee Relations, Marketing, Customer Satisfaction, Real Estate, Hospitality, Sales, Administration, Time Management

Education
Strayer University   2010 — 2012
Business/Hospitality

Strayer University
Bachelors of Business Management; Masters, Hospitality

Experience
Smile Politely Magazine  June 2015 - Present
Wedge Bar & Grill   June 2015 - Present
Citizens for Rauner Campaign   September 2014 - October 2014
Hyatt Place   March 2014 - September 2014
D&E Technical, Inc.   May 2014 - August 2014

Skills
Microsoft Office, Microsoft Word, Adobe Acrobat, Social Media, Editing, Writing, Spanish

Education
University of Illinois at Urbana-Champaign   2012 — 2016
Bachelor’s Degree, Communication and Media Studies, Spanish

Universidad de Deusto   2015 — 2015
Spanish Language and Literature

Champaign Central High School   2009 — 2012
High School

Experience
Hyatt Place   October 2014 - Present
JW Marriott  October 2013 - October 2014
Ccaa  February 2012 - October 2014
Sheraton Hotels & Resorts  August 2013 - October 2013
El Fuerte   May 2013 - May 2013
Sheraton Hotels & Resorts  July 2012 - January 2013

Skills
Customer Service, Front Office, Hospitality, MICROS, Food, Hospitality Industry, Opera

Education
Universidade Federal Fluminense   2011 — 2014
Hospitality, Hospitality Administration/Management

Universidad de Málaga   2013 — 2013
Tourism, Tourism and Travel Services Management

Faetec - Escola Técnica Estadual Adolpho Bloch   2008 — 2010
Tourism and Hospitaly, Tourism and Travel Services Management

Experience
Frederick J. Hanna & Associates, P.C.   January 2013 - Present
Assurant Solutions  October 2010 - January 2013
Verizon Wireless  February 2008 - June 2010
Hyatt Place   November 2006 - September 2007

Skills
Customer Service, Hotels, Quality Assurance, Hospitality Industry, Customer Relations, Training & Development, Computer Literate, Customer Satisfaction, Training, Management, Call Centers, Sales, Telephone Skills, Employee Training, Hospitality, Coaching

Education
University of Phoenix   2011 — 2013
Master's degree, Adult Education and Training

The Culinary Institute of America   2002 — 2005
Bachelors of Professional Studies, Hospitality Administration

Experience
Atlantic Spine Center   November 2014 - Present
Hyatt Place   July 2014 - March 2015
Hackensack University Medical Center  June 2014 - August 2014
Pigalle French Bistro   May 2013 - August 2013
The Pennsylvania State University  September 2011 - April 2013
New York Life Insurance Company  June 2012 - August 2012

Skills
Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Nonprofits, Strategic Planning, Fundraising, Administration, Event Planning, Leadership, Social Networking, Community Outreach, Facebook, Management, Sales, Human Resources, Leadership Development, Program Development, Training, Data Analysis, Policy, Recruiting, Team Building, Program Management, Public Relations, Social Media Marketing

Education
Penn State University   2010 — 2014
Bachelor's of Science, Health Policy Administration, Minor Labor and Employment Relations

Experience
Hyatt Regency O'Hare  March 2015 - Present
Grand Hyatt Denver  September 2013 - March 2015
Grand Hyatt Denver  May 2013 - September 2013
Noble House Hotels & Resorts  December 2012 - April 2013
Hyatt Place   August 2012 - December 2012
St. Cloud State University  January 2009 - May 2012

Skills
General Civil Mediation, Organizational..., Conflict Management, Training & Development, Team Oriented, Operational Efficiency, Team-oriented, Hospitality, Customer Satisfaction, Proactive self-starter, Public Speaking, Training, Employee Training, Leadership, Customer Service, Teamwork, Leadership Development, Time Management, Research

Education
St. Cloud State University   2008 — 2012
Bachelor of Arts, Communication Studies

Experience
213 Hospitality   July 2015 - Present
Alternative Apparel  March 2015 - July 2015
Soho House Group  August 2013 - January 2015
Arsenic Magazine  July 2013 - February 2014
Hyatt Place   September 2012 - May 2013
IGA: Market on Forbes   August 2009 - August 2012

Skills
Microsoft Office, Editing, Microsoft Word, PowerPoint, Facebook, Microsoft Excel, Customer Service, Outlook, Event Planning, Public Relations, English, Hospitality, Food, Time Management, Teamwork, Sales, Social Networking, Social Media

Education
University of Pittsburgh   2009 — 2012
Bachelor of Arts (B.A.), English Writing: Fiction track

Point Park University   2006 — 2009

Experience
ManTech Cyber Solutions International   May 2013 - Present
Rodan + Fields  May 2014 - Present
Young Rembrandts  January 2014 - June 2015
CustomInk  January 2010 - May 2013
Hilton Garden Inn  August 2009 - January 2010
Hyatt Place   April 2009 - August 2009

Skills
Adobe Creative Suite, Graphic Design, Google Docs, Twitter, Facebook, Photography, Photoshop, Illustrator, Digital Illustration, Collage, Acrylic Painting, Making Coffee, Dreamweaver, Layout, InDesign, Logo Design, Typography, Graphics, Vector Illustration, Newsletters, Mac, Flyers, Business Cards, Screen Printing, Brochures, Illustration, Corporate Identity, OS X, Brand Development, Art, Posters, Branding, Visual Communication, Invitations, Art Direction, Creative Direction, Customer Service, Social Networking

Education
Shepherd University   2004 — 2008
Bachelor of Fine Arts (B.F.A.), Graphic Design

Experience
City Colleges of Chicago  October 2013 - Present
Hyatt Place   March 2012 - April 2013
Robert Morris University, Chicago, IL   November 2010 - February 2011
Madden Communications  July 2005 - April 2007
Sams Club  August 2004 - February 2005
Verizon Wireless  July 2002 - July 2003
worldcom wireless  January 2002 - June 2002
Ameritech  November 2000 - October 2001
CarMax  January 2000 - December 2000

Skills
Customer Service, Telecommunications, Hotels, Microsoft Word, Microsoft Excel, PowerPoint, Windows, Outlook, Knife Skills, Retail, Customer Satisfaction, Customer Retention, Customer Support, Wireless, Food, Troubleshooting, Menu Development, Food & Beverage, Restaurants

Education
Robert Morris College   2009 — 2011
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training

Experience
Hyatt Place   September 2014 - Present
Hilton Worldwide  October 2011 - September 2014
Gold Key Resorts  June 2006 - August 2011
Food Lion  March 2001 - December 2006

Skills
Yield Management, Pre-opening experience, Pre-opening, Opera, Concierge Services, Opening Hotels, Food

Education
Liberity University   2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Development

Virginia State University   2011 — 2014
Bachelor's degree, Hospitality Administration/Management

Thomas Nelson Community College   2007 — 2009
Associate's Degree, English Language and Literature/Letters

Experience
Miles  July 2014 - Present
Hyatt Place   November 2010 - May 2014
Hyatt Place   April 2007 - November 2010
Hyatt Hotels Corporation  December 2005 - April 2007
Hyatt Hotels Corporation  August 1998 - January 2006

Skills
Hotels, Hospitality Industry, Hotel Management, Hospitality Management, Revenue Analysis, Hospitality, Resorts, Pre-opening, Yield Management, Food & Beverage, Front Office, Banquets, Meeting Planning, Opening Hotels, Lodging, Convention Services, Catering, Tourism, Revenue Forecasting, Leisure, Menu Development, Incentives, Business Travel

Education
Valencia Community College   2003 — 2005
Associate's Degree, Human Resources Management/Personnel Administration, General

University of Central Florida   2001 — 2005
BA, Business Management

Experience
Home2 Suites by Hilton  June 2015 - Present
Tuscaloosa Amphitheater  October 2012 - August 2015
Embassy Suites  January 2015 - June 2015
Microtel Inn and Suites  April 2014 - February 2015
Hyatt Place   May 2011 - August 2012

Skills
Event Planning, Customer Service, Microsoft Office, Leadership, Social Networking, Hospitality Industry, Hotels, Food & Beverage, Hospitality, Hospitality Management, Public Speaking, Sales, Hotel Management, Front Office, Customer Satisfaction, Inventory Management, Event Management, OnQ, Hotel Booking, Team Building, Opening Hotels, Tourism

Education
University of Alabama   2011 — 2015
Bachelor's Degree, Restaurant and Hospitality Management

Experience
Greenwood Hospitality  August 2014 - Present
Hyatt Place   April 2008 - Present

Skills
Hospitality, Customer Service, Hospitality Management, Microsoft Office, Food, Microsoft Excel, Sales, Front Office, MICROS, Account Management, Training, Leadership, Microsoft Word, Hotel Management, Hotels, Hospitality Industry

Education
Tennessee State University   2005 — 2009
Bachelor of Business Administration (B.B.A.)

Experience
CSM Corporation - Residence Inn Minneapolis Bloomington   May 2015 - Present
CSM Corporation - Courtyard Bloomington   June 2012 - April 2015
Hyatt Place   November 2010 - June 2012
Crowne Plaza Clayton  April 2010 - November 2010
Crowne Plaza St. Paul Riverfront  November 2009 - April 2010

Skills
Front Office, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Revenue Analysis, Rooms Division, Yield Management, Micros, Property Management..., Lodging

Education
Saint Paul College-A Community and Technical College   2008 — 2010
Hospitality and Tourism Management, Hospitality Administration/Management

Experience
Hyatt Place   May 2015 - Present
Texas A&M University  May 2014 - August 2014

Skills
Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Teamwork, Microsoft Excel

Education
Texas A&M University   2011 — 2015

Experience
Hyatt Place   March 2015 - Present
Hawthorn Suites by Wyndham  March 2015 - Present
Hyatt Place   January 2014 - March 2015
Hilton College Station  2011 - 2012

Skills
Hospitality, Hotels, Hospitality Industry, Hospitality Management, Front Office

Education
Texas A&M University
Tourism and Travel Services Management

Texas A&M University

Experience
Four Seasons Hotels and Resorts  February 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc.   October 2014 - February 2015
Starwood Hotels & Resorts Worldwide, Inc.   April 2013 - October 2014
Starwood Hotels & Resorts Worldwide, Inc.   October 2010 - April 2013
Hyatt Place   June 2009 - October 2010
Lake Cane Tennis Center   January 2009 - June 2009
SeaWorld : Anheuser Busch Entertainment  June 2008 - January 2009
Walt Disney World  January 2006 - June 2008
Frank Veltri Tennis Center   August 2000 - January 2006

Skills
Hospitality, Hotels, Hospitality Industry, Hospitality Management, Resorts, Front Office, Hotel Management, Banquets, Marketing, Revenue Analysis, Concierge Services, Guest Service Management, Food & Beverage, Teamwork, Foreign Languages, Sales, Reservations

Education
University of Central Florida
Bachelor's Degree, Hospitality Administration/Management

Experience
SpringHill Suites by Marriott  September 2014 - Present
Hyatt Place   September 2012 - September 2014
Noodles & Company  March 2012 - August 2012
Ganzo  September 2010 - December 2010
Timpano's Italian Chophouse   September 2009 - December 2009
McDonald's Corporation  February 2006 - May 2008

Skills
Financial Forecasting, Strategic Planning, Training, Leadership, Budgets, Event Management, Management, Customer Service, Sales, Restaurants, Food, Advertising, Hotels, Accounting, Hospitality, Time Management, Event Planning, PowerPoint, Cross-functional Team..., Inventory Management, Teamwork, Microsoft Word

Education
Morris Graduate School of Management   2011 — 2011
Master, Business Administration; Management

Robert Morris University   2008 — 2011
Associate of Applied Science, Culinary Arts

Robert Morris University   2008 — 2011
Bachelor, Business Administration; Hospitality Management

Marriott Access Edge

Experience
Hyatt Place   August 2015 - Present
Overton Hotel and Conference Center  July 2012 - August 2015
Overton Hotel and Conference Center  June 2011 - June 2012
Overton Hotel and Conference Center  May 2010 - June 2011
Overton Hotel and Conference Center  July 2009 - June 2010
Chili's  May 2007 - June 2009

Skills
Hotels, Hospitality Management, Revenue Analysis, Hospitality Industry, Hospitality, Food & Beverage, Hotel Management, Sales, Catering, Front Office, Restaurants, Resorts, Sales Management, Micros, Opera, Event Planning, Corporate Events, Event Management, MICROS

Education
Rawls College of Business at Texas Tech University   2008 — 2011
Bachelor of Business Administration (BBA), Marketing

Experience
Hilton Garden Inn  June 2014 - Present
Hyatt Place   September 2013 - June 2014
Hyatt Place   June 2013 - September 2013
Hyatt Place   June 2012 - May 2013
Red Lobster  August 2009 - May 2013
Golds Gym of Sartell, MN   August 2007 - September 2011
Hy Vee  April 2004 - August 2007

Skills
Organizational..., Customer Satisfaction, Creative Problem Solving, Customer Service, Restaurants, Word, PowerPoint, Time Management, Event Management, Event Planning, Photoshop, Microsoft Office, Scheduling, Advertising, Photography, Public Relations, Fundraising, Teamwork, Sales, Social Networking, Microsoft Word

Education
St. Cloud State University   2006 — 2011
Bachelor of Arts, Communication Studies

Experience
Hyatt Place   June 2015 - Present
Mygrant Glass Company  April 2013 - April 2015
First Baptist Church Child Development Program   March 2012 - August 2012

Skills
Social Media, PowerPoint, Customer Service, Marketing, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Event Planning, Marketing Strategy, Facebook, Time Management

Education
University of Alabama   2007 — 2011
Bachelor's Degree, Business/Commerce, General, Concentration in Marketing, Minor in Food & Nutrition

Experience
LED Source Detroit   June 2013 - Present
S.E.S.   June 2013 - Present
Academy 4 Lil Angels   September 2008 - May 2013
Hyatt Place   April 2006 - September 2008

Skills
Customer Service, Event Planning, PowerPoint, Sales, Management, QuickBooks, Microsoft Word, Microsoft Excel, Microsoft Office, Public Relations, Public Speaking, Customer Satisfaction, Process Improvement, Employee Relations, Payroll, Strategic Planning, Sales Management

Education
Walsh College of Accountancy and Business Administration   2003 — 2007
Bachelor of Business Administration (B.B.A.), Management

St Clair County Community College
Associate of Arts (AA), General Studies

Experience
Chicago Tribune  September 2007 - Present
Hyatt Place   January 2007 - Present
Tribune Company  2001 - 2011
Chicago Tribune  January 2004 - September 2007
KidsHope United (formerly Central Baptist Family Service)   November 2003 - July 2004
Chicago Tribune  September 2001 - January 2004
TelePerformance USA  May 2000 - September 2001

Education
Saint Xavier University
BA, Criminal Justice

Experience
Huntington National Bank  December 2012 - Present
Huntington National Bank  February 2011 - December 2012
Pinnacle Golf Club  December 2008 - February 2011
Corazon Club & Spa   August 2007 - October 2008
Hyatt Place   September 2006 - August 2007

Skills
Customer Service, Loans, Consumer Lending, Event Management, Sales Management, Credit

Education
The Ohio State University   2002 — 2006
Bachelor, Consumer Affairs

Experience
Hyatt Place   January 2009 - Present
Stork News NorthWest   February 2000 - December 2008
Residence Inn and TownePlace Suites by Marriott   September 2003 - July 2005
Fannie May Candies  February 2000 - May 2002
H.T. Associates, Inc.   July 1995 - May 1999
Westin Hotels & Resorts  August 1986 - June 1995

Skills
Resorts, Guest Service Management, Customer Service, Hotel Booking, Event Management, Restaurants, Service Recovery, Events, Hotels, Negotiation, Problem Solving, Customer Satisfaction, Food, Front Office

Education
Triton College   1983 — 1986
General Studies

Walt Disney World College Program
Internship

Experience
Hotel Indigo  January 2015 - Present
SMI Hotel Group   January 2015 - Present
NewcrestImage  October 2013 - December 2014
SpringHill Suites by Marriott  April 2011 - September 2013
Courtyard by Marriott  August 2008 - April 2011
Hyatt Place   February 2008 - July 2008
TownePlace Suites by Marriott  2004 - 2008

Skills
Revenue Analysis, Hospitality Industry, Hospitality Management, Budgets, Forecasting, Pre-opening, Hotels, Customer Service, Hospitality, Food, Front Office, Rooms Division, Pre-opening experience, Team Leadership, Management, Employee Training, Operations Management, Team Building, Opening Hotels, Food, Revenue Forecasting, P, Micros, Guest Service Management, Lodging, Yield Management

Education
St. Edward's University   1996 — 2001
BA, Communication

Experience
General Manager  June 2012 - March 2015
Marroitt   September 2010 - October 2012
White Lodging Services  February 2006 - February 2009
Hyatt Place   January 2005 - February 2006
Greenspoint Marriott & Courtyard by Marriott   January 1998 - January 2004
Poco Diablo Resort  January 1996 - January 1998

Skills
Hotels, Training, Hospitality, Budgets, Hotel Management, Front Office, Banquets, Tourism, Management, Catering, Food & Beverage, Forecasting, Sales, Hospitality Management, Hospitality Industry, Property Management..., Yield Management, Customer Service, Pre-opening, Restaurants

Education
High School Graduate, Port Huron Northern High School

Phoenix College
Business

Experience
Condado Vanderbilt Hotel  2014 - Present
Hyatt Place   2013 - 2014
Aquarius Vacation Club at Boqueron Beach Resort   2011 - 2013
San Juan Marriott  2011 - 2011
Venue Magazine  2008 - 2011
CPI Controls, Inc.   1999 - 2008
Condado Plaza Hotel Hilton   1986 - 1994
Hilton Orlando Lake Buena Vista (Official Walt Disney World Hotel)   1991 - 1992

Skills
Hotels, Hospitality Industry, Tourism, Hospitality Management, Front Office, Rooms Division..., Resorts, Timeshare, Hotel Administration, Food & Beverage, Menu Costing, Menu Development, Budget Forecasts, Budget Proposals, Business Planning, Sales&Marketing, Guest Service Management, Customer Satisfaction, Income Statement, Yield Management, Revenue Analysis, Cost Control, P&L, Hotel Management, Budgets, Pre-opening, Event Management

Education
Universidad de Puerto Rico
Bachelor of Business Administration (B.B.A.), Accounting

Experience
Hyatt Place   October 2014 - Present
Volunteers of America of Wisconsin, Inc.   August 2010 - July 2013

Skills
Program Management, Non-profits, Social Services, Mentoring, Conflict Resolution, Team Building, Customer Relations, Supervisory Skills, Mental Health, Program Development, Leadership Development, Coaching, Program Evaluation, Crisis Intervention, Crisis, Interventions, Employee Training, Volunteer Management, Nonprofits, Event Planning, Customer Service

Education
The College of St. Scholastica   2005 — 2007
BA, Management

Experience
Comfort Inn By Choice   May 2010 - June 2011
Hyatt Place   January 2005 - 2009
Prime Hospitality  1998 - 2004

Skills
Front Office, Hotel Management, Hospitality Management, Food & Beverage, Hospitality Industry, Revenue Analysis, Event Management, Hospitality, Hotels, Yield Management, Rooms Division, Pre-opening, Resorts, Catering, Banquets, Property Management...

Education
Southern Connecticut State University   1975 — 1979

Experience
Omni Hotels & Resorts  August 2015 - Present
Hyatt Place   November 2014 - August 2015
Cushman & Wakefield  November 2012 - November 2014
Omni Hotels & Resorts  September 2007 - June 2012
Renaissance Parc 55 Hotel  January 2006 - September 2007
Embassy Suites Santa Clara   2000 - 2006

Education
San Jose State University
Bachelor's Degree, 2005, Psychology

Experience
Bank of America  October 2006 - March 2011
Hyatt Place   March 2005 - October 2006

Education
Phoenix College   2001 — 2002
EMT, Emergency Medical Technology/Technician (EMT Paramedic) and Finance, 3.0

Experience
Image API  November 2014 - Present
Copper Restaurant and Dessert Lounge   December 2013 - November 2014
Hyatt Place   May 2014 - September 2014
Marco's Pizza  April 2013 - September 2013
Target  October 2012 - April 2013
Jersey Mike's Subs  May 2012 - October 2012
University of Texas at Arlington  February 2012 - May 2012
Froots  June 2009 - December 2010

Skills
Always Punctual, Customer-focused, Quick & Eager Learner, Time Management, Cash Handeling, Team-oriented, Organizational..., FIFO, POS, Inventory Management, Telephone Skills, Food Service, Cashiering, Teamwork, Phone Etiquette, Critical Thinking, Dependable Team Player, Restaurant Management, Food Safety, Food, Customer Service, Management, Restaurants, Food, Hospitality, Customer Satisfaction, Microsoft Word, Food Preparation, Microsoft Office, Inventory, Cash Handling

Education
Austin Community College   2013 — 2014
Associate of Science (A.S.), Accounting and Business/Management

The University of Texas at Arlington   2011 — 2012

Experience
Flik International @ Goldman Sachs   March 2015 - Present
Park City Marriott  December 2014 - March 2015
Hyatt Place   August 2013 - November 2014
Roanoke College  August 2011 - April 2013
Roanoke College  2009 - 2012
Roanoke College  2009 - 2010

Skills
Event Planning, Teamwork, Bilingual-English/Spanis..., Cultural Awareness, Student Affairs, Tutoring, Microsoft Word, Higher Education, Mentoring, Teacher's Assistant, Multicultural, Well Travelled, Hiking, Sales Operations, Sales Management, Customer Service, Customer Experience, Hospitality, Hospitality Service, Meeting Planning, Organizing Meetings, Spanish, PowerPoint, Facebook, Microsoft Office, Microsoft Excel, Time Management, Leadership

Education
Roanoke College   2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Gulf Breeze Gymnastics & Cheer   November 2014 - Present
Dollar Thrifty Automotive Group  December 2013 - November 2014
Hyatt Place   February 2013 - December 2013

Education
University of West Florida   2013 — 2016
Bachelor’s Degree, Business Administration, Management and Operations

Pensacola State College   2011 — 2013
Associate of Arts (AA), Business Administration and Management, General

Experience
Hyatt Place   January 2014 - Present
Bens Kosher Deli   June 2004 - December 2013

Education
University of Central Florida   2005 — 2009