Innovatia Company
Industry: IT service management company
DescriptionFounded: 1999 Subsidiaries: SalesBridge Canada, Northland Systems Training Inc.FeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportInnovatia USWebsiteDirections Saved (0) Saved Save Oil & natural gas company in Houston, Texas Address: 4501 Magnolia Cove Dr #201, Kingwood, TX 77345 Hours: Open ⋅ Closes 5PM Wednesday9AM–5PMThursday9AM–5PMFriday9AM–5PMSaturdayClosedSundayClosedMonday9AM–5PMTuesday9AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (281) 605-4098Category: Website: : : Place name: : : : : Website: http://www.innovatia.net/ Category: Oil & Natural Gas Company Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Innovatia US Posting publicly on the Web Write a review Reviews Be the first to review
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Innovatia Employees
Employee
Years
Job
Industry
Todd Muscroft Todd Muscroft's Innovatia Experience September 2012 - Present
Job Field Services Manager at Innovatia
Industry Management Consulting
Experience
Innovatia September 2012 - Present
Innovatia September 2005 - September 2012
Innovatia November 2004 - May 2005
Innovatia September 2000 - October 2004
PLATO Learning September 1997 - June 2000
Xerox Corporation April 1995 - August 1997
Skills
Consultative Selling, Knowledge Management, Business Analysis, Requirements Analysis, Technical Documentation, Telecommunications, XML, Instructional Design, Vendor Management, Selling, CRM, Project Planning, Team Leadership, Project Management, Instructor-led Training, Software Documentation, Solution Architecture, Leadership, Cross-functional Team..., SharePoint, Technical Writing, Enterprise Software, E-Learning, Information Architecture, Content Management, Program Management, Quality Assurance
Education
University of New Brunswick 1994 — 1996
Diploma in Multimedia Studies, eLearning
University of New Brunswick 1990 — 1995
Bachelor of Education, English, History
Innovatia September 2012 - Present
Innovatia September 2005 - September 2012
Innovatia November 2004 - May 2005
Innovatia September 2000 - October 2004
PLATO Learning September 1997 - June 2000
Xerox Corporation April 1995 - August 1997
Skills
Consultative Selling, Knowledge Management, Business Analysis, Requirements Analysis, Technical Documentation, Telecommunications, XML, Instructional Design, Vendor Management, Selling, CRM, Project Planning, Team Leadership, Project Management, Instructor-led Training, Software Documentation, Solution Architecture, Leadership, Cross-functional Team..., SharePoint, Technical Writing, Enterprise Software, E-Learning, Information Architecture, Content Management, Program Management, Quality Assurance
Education
University of New Brunswick 1994 — 1996
Diploma in Multimedia Studies, eLearning
University of New Brunswick 1990 — 1995
Bachelor of Education, English, History
Jack Stout Jack Stout's Innovatia Experience July 2011 - July 2013
Job VP Americas Sales Owner Operators at AVEVA
Industry Industrial Automation
Experience
AVEVA April 2014 - Present
AVEVA July 2013 - April 2014
Innovatia July 2011 - July 2013
Nexus Solutions February 1996 - July 2011
Honeywell Process Solutions January 1996 - November 1996
Control Systems Consultants December 1994 - January 1996
PID September 1993 - November 1994
Honeywell Process Solutions April 1988 - September 1993
Emerson Process Management - formerly Fisher Controls December 1984 - April 1988
Total Petrochemicals - formerly Cosden Oil & Gas September 1984 - December 1984
Skills
Marketing Strategy, Business Development, Management, Product Management, Strategy, Operations Management, DCS, Chemical Engineering, Program Management, Marketing, Sales Management, Sales, Petrochemical, Business Strategy, Key Account Management, Project Management, Process Engineering, New Business Development, Team Building, Integration, Process Improvement, Solution Selling, Instrumentation, Six Sigma
Education
Lamar University 1975 — 1980
BS, Chemical Engineering
AVEVA April 2014 - Present
AVEVA July 2013 - April 2014
Innovatia July 2011 - July 2013
Nexus Solutions February 1996 - July 2011
Honeywell Process Solutions January 1996 - November 1996
Control Systems Consultants December 1994 - January 1996
PID September 1993 - November 1994
Honeywell Process Solutions April 1988 - September 1993
Emerson Process Management - formerly Fisher Controls December 1984 - April 1988
Total Petrochemicals - formerly Cosden Oil & Gas September 1984 - December 1984
Skills
Marketing Strategy, Business Development, Management, Product Management, Strategy, Operations Management, DCS, Chemical Engineering, Program Management, Marketing, Sales Management, Sales, Petrochemical, Business Strategy, Key Account Management, Project Management, Process Engineering, New Business Development, Team Building, Integration, Process Improvement, Solution Selling, Instrumentation, Six Sigma
Education
Lamar University 1975 — 1980
BS, Chemical Engineering
Amanda Pronko Amanda Pronko's Innovatia Experience January 2005 - February 2007
Job Research Manager
Industry Marketing and Advertising
Experience
Focus Media Group Pty Ltd Business Development AgentAllstate2012 - 2013
Innovatia January 2005 - February 2007
CIBC October 2001 - July 2003
St Thomas University September 2000 - May 2001
Education
Concordia University 2003 — 2005
Master of Arts (M.A.), Sociology
St. Thomas University (CA) 1995 — 2000
Bachelor of Arts (B.A.), Interdisciplinary Honours
Focus Media Group Pty Ltd Business Development AgentAllstate2012 - 2013
Innovatia January 2005 - February 2007
CIBC October 2001 - July 2003
St Thomas University September 2000 - May 2001
Education
Concordia University 2003 — 2005
Master of Arts (M.A.), Sociology
St. Thomas University (CA) 1995 — 2000
Bachelor of Arts (B.A.), Interdisciplinary Honours
Stacey MacNeil Stacey MacNeil's Innovatia Experience July 2000 - June 2001
Job Vice President Employee Communications at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard August 2012 - Present
HP November 2009 - September 2012
HP January 2005 - October 2009
Exigen Group July 2001 - January 2005
Innovatia July 2000 - June 2001
Skills
Product Marketing, Communication Training, Collateral, Webinars, Advertising, Corporate Branding, Newsletters, Sponsorship, Research, Demand Generation, Go-to-market Strategy, Analyst Relations, Marketing Communications, Strategy, Internal & External..., Thought Leadership, Strategic Communications
Education
Saint Mary's University
Bachelor of Commerce, finance, marketing
University of Southern California
Advanced Management Program: Center for Telecommunications Management
Université Laval
French Immersion
GE Executive Learning Center
Strategic Management Program
Hewlett-Packard August 2012 - Present
HP November 2009 - September 2012
HP January 2005 - October 2009
Exigen Group July 2001 - January 2005
Innovatia July 2000 - June 2001
Skills
Product Marketing, Communication Training, Collateral, Webinars, Advertising, Corporate Branding, Newsletters, Sponsorship, Research, Demand Generation, Go-to-market Strategy, Analyst Relations, Marketing Communications, Strategy, Internal & External..., Thought Leadership, Strategic Communications
Education
Saint Mary's University
Bachelor of Commerce, finance, marketing
University of Southern California
Advanced Management Program: Center for Telecommunications Management
Université Laval
French Immersion
GE Executive Learning Center
Strategic Management Program
Bonnie Cameron Bonnie Cameron's Innovatia Experience October 2011 - December 2013
Job Consultant Senior Documentation Specialist at Mitel
Industry Writing and Editing
Experience
Mitel January 2014 - Present
Innovatia October 2011 - December 2013
Avaya December 2009 - October 2011
Nortel October 2004 - December 2009
Global Knowledge Training 2004 - 2005
Nortel August 1995 - April 2000
Prism Systems February 1994 - April 1995
Canadian Hospital Association August 1993 - February 1994
Nightingale Research Foundation September 1990 - July 1993
Skills
Publications, Writing, PowerPoint, Analysis, Research, Content Management, Technical Training, Technical Writing, Technical Documentation, Microsoft Word, Microsoft Excel, Training, Instructional Design, Software Documentation, FrameMaker, Content Development, Single Sourcing, Technical Communication, Adobe Acrobat, SnagIt, Manuals, Peer Mentoring, Mentoring, Project Planning, DITA XML, Teamwork, Team Leadership, E-Learning, Storyboarding, Word, Excel, Training & Development, Technical Analysis, Training Skills, DITA, Captivate, Cross-functional Team..., Instructor-led Training, Knowledge Management, Program Management, Needs Analysis, Camtasia, Blended Learning, Learning Management..., Learning Management, Hands-on Training, Structured Authoring, Arbortext, Training Delivery, ADDIE
Education
Carleton University 1987 — 1990
BA
Mitel January 2014 - Present
Innovatia October 2011 - December 2013
Avaya December 2009 - October 2011
Nortel October 2004 - December 2009
Global Knowledge Training 2004 - 2005
Nortel August 1995 - April 2000
Prism Systems February 1994 - April 1995
Canadian Hospital Association August 1993 - February 1994
Nightingale Research Foundation September 1990 - July 1993
Skills
Publications, Writing, PowerPoint, Analysis, Research, Content Management, Technical Training, Technical Writing, Technical Documentation, Microsoft Word, Microsoft Excel, Training, Instructional Design, Software Documentation, FrameMaker, Content Development, Single Sourcing, Technical Communication, Adobe Acrobat, SnagIt, Manuals, Peer Mentoring, Mentoring, Project Planning, DITA XML, Teamwork, Team Leadership, E-Learning, Storyboarding, Word, Excel, Training & Development, Technical Analysis, Training Skills, DITA, Captivate, Cross-functional Team..., Instructor-led Training, Knowledge Management, Program Management, Needs Analysis, Camtasia, Blended Learning, Learning Management..., Learning Management, Hands-on Training, Structured Authoring, Arbortext, Training Delivery, ADDIE
Education
Carleton University 1987 — 1990
BA
Jack Herberger Jack Herberger's Innovatia Experience May 2010 - February 2012
Job Always looking for an opportunity
Industry Telecommunications
Experience
Innovatia May 2010 - February 2012
Global Knowledge January 1996 - May 2010
Nortel Networks January 1996 - January 2010
Global Knowledge (Nortel Networks) January 1996 - September 2000
Nortel Networks June 1996 - January 2000
GTE Customer Networks January 1994 - January 1996
EDS January 1983 - January 1994
Nortel Networks January 1978 - January 1983
Skills
VoIP, Telecommunications, Avaya, Unified Communications, SIP, Technical Writing, Telephony, Troubleshooting, Instructional Design, TCP/IP, IP, Switches, Network Design, Call Center, Training, Software Documentation, Technical Support, Wireless, Team Leadership, Networking, E-Learning, Testing, Leadership, Call Centers, Management, Avaya Technologies
Education
Broward College 1977 — 1978
Broward County College
None, Liberal Arts and Sciences, General Studies and Humanities
Innovatia May 2010 - February 2012
Global Knowledge January 1996 - May 2010
Nortel Networks January 1996 - January 2010
Global Knowledge (Nortel Networks) January 1996 - September 2000
Nortel Networks June 1996 - January 2000
GTE Customer Networks January 1994 - January 1996
EDS January 1983 - January 1994
Nortel Networks January 1978 - January 1983
Skills
VoIP, Telecommunications, Avaya, Unified Communications, SIP, Technical Writing, Telephony, Troubleshooting, Instructional Design, TCP/IP, IP, Switches, Network Design, Call Center, Training, Software Documentation, Technical Support, Wireless, Team Leadership, Networking, E-Learning, Testing, Leadership, Call Centers, Management, Avaya Technologies
Education
Broward College 1977 — 1978
Broward County College
None, Liberal Arts and Sciences, General Studies and Humanities
Marie Lunney Marie Lunney's Innovatia Experience January 2012 - November 2013
Job Senior Technical Writer Ciena
Industry Telecommunications
Experience
Ciena November 2013 - Present
Innovatia January 2012 - November 2013
Mitel Networks March 2013 - April 2013
Environment Canada February 2013 - March 2013
Industry Canada June 2009 - March 2012
Alcatel-Lucent October 2011 - December 2011
Acart Communications September 2011 - September 2011
Mitel March 2010 - June 2011
Huawei June 2010 - December 2010
Canadian Nuclear Safety Commission October 2009 - March 2010
Skills
FrameMaker, Technical Writing, Technical Documentation, Software Documentation, Visio, SnagIt, Proposal Writing, Telecommunications, Online Help, RoboHelp, DITA, Technical Communication, Editing, Manuals, Adobe Acrobat, Content Management, SharePoint, Analysis, HTML, Proofreading, Management, Training, Leadership, Marketing, Structured Authoring, XMetal, Release Notes, Arbortext, White Papers, Single Sourcing, Content Development, Guides, Newsletters, RFP, Wikis, Technical Training, PaintShop Pro, Information Architecture, Knowledge Management, Technical Editing, Databases, Enterprise Software
Education
Carleton University 1989 — 1993
Bachelor of Journalism, Journalism and Political Science (minor)
Algonquin College of Applied Arts and Technology
Business Administration, Marketing major
Ciena November 2013 - Present
Innovatia January 2012 - November 2013
Mitel Networks March 2013 - April 2013
Environment Canada February 2013 - March 2013
Industry Canada June 2009 - March 2012
Alcatel-Lucent October 2011 - December 2011
Acart Communications September 2011 - September 2011
Mitel March 2010 - June 2011
Huawei June 2010 - December 2010
Canadian Nuclear Safety Commission October 2009 - March 2010
Skills
FrameMaker, Technical Writing, Technical Documentation, Software Documentation, Visio, SnagIt, Proposal Writing, Telecommunications, Online Help, RoboHelp, DITA, Technical Communication, Editing, Manuals, Adobe Acrobat, Content Management, SharePoint, Analysis, HTML, Proofreading, Management, Training, Leadership, Marketing, Structured Authoring, XMetal, Release Notes, Arbortext, White Papers, Single Sourcing, Content Development, Guides, Newsletters, RFP, Wikis, Technical Training, PaintShop Pro, Information Architecture, Knowledge Management, Technical Editing, Databases, Enterprise Software
Education
Carleton University 1989 — 1993
Bachelor of Journalism, Journalism and Political Science (minor)
Algonquin College of Applied Arts and Technology
Business Administration, Marketing major
Ruta Padilla Ruta Padilla's Innovatia Experience 2011 - 2012
Job Technical Writer
Industry Writing and Editing
Experience
Freelance Technical Writer 2011 - Present
Information Mapping Canada 2012 - 2015
Intel Corporation 2014 - 2014
Innovatia 2011 - 2012
IBM Canada Ltd. 2006 - 2009
MRO Software 2000 - 2006
Sterling Marking Products Inc. 1999 - 2000
Skills
Technical Writing, Technical Communication, DITA, Technical Documentation, Software Documentation, Structured Authoring, FrameMaker, Single Sourcing, Manuals, Information Mapping, XML, XMetal, Content Management, Enterprise Software, RoboHelp, Arbortext, Adobe Acrobat, Online Help, Wikis, Research, Integration, Content Development, Topic-based Authoring, User Assistance, User Analysis, Release Notes, Astoria, Editing, Mentoring, FS Pro, SharePoint, Guides, Information Development, Project Management, Team Leadership
Education
Fanshawe College 2005 — 2010
Certification, Technical Writing Fundamentals
Fanshawe College 1997 — 1998
Diploma, Computer Programmer
The University of Western Ontario 1991 — 1995
BA, Geography
Freelance Technical Writer 2011 - Present
Information Mapping Canada 2012 - 2015
Intel Corporation 2014 - 2014
Innovatia 2011 - 2012
IBM Canada Ltd. 2006 - 2009
MRO Software 2000 - 2006
Sterling Marking Products Inc. 1999 - 2000
Skills
Technical Writing, Technical Communication, DITA, Technical Documentation, Software Documentation, Structured Authoring, FrameMaker, Single Sourcing, Manuals, Information Mapping, XML, XMetal, Content Management, Enterprise Software, RoboHelp, Arbortext, Adobe Acrobat, Online Help, Wikis, Research, Integration, Content Development, Topic-based Authoring, User Assistance, User Analysis, Release Notes, Astoria, Editing, Mentoring, FS Pro, SharePoint, Guides, Information Development, Project Management, Team Leadership
Education
Fanshawe College 2005 — 2010
Certification, Technical Writing Fundamentals
Fanshawe College 1997 — 1998
Diploma, Computer Programmer
The University of Western Ontario 1991 — 1995
BA, Geography
Demetrius (Jim) Georgaras's Innovatia Experience May 2010 - August 2011
Job Assisted Operations Engineer with Bell Canada
Industry Telecommunications
Experience
GENBAND July 2014 - Present
Genband February 2012 - Present
Periden Inc. November 2011 - December 2011
Innovatia May 2010 - August 2011
Nortel Networks January 2010 - May 2010
Nortel Networks September 2000 - May 2010
Nortel Networks May 1998 - September 2000
Nortel Networks February 1997 - May 1998
Calian May 1995 - February 1997
Calian May 1993 - May 1995
Skills
VoIP, Testing, Software Quality..., SIP, Telephony, Telecommunications, TCP/IP, Deployment, Integration, Visio, Wireless, Switches, Troubleshooting, System Deployment, Quality Assurance, Software Documentation, Test Planning, Management, Project Management, IP, Regression Testing, TDM, Unix, Ethernet, SS7, SNMP, LTE, ClearCase, UMTS, GSM, Perl, ATM networks, Solaris, 3GPP, Linux, H.323, CDMA, ISDN, Network Design, QoS, Wireshark
Education
Algonquin College of Applied Arts and Technology 1990 — 1992
Electronic Engineering Technology, Electronic Technology
GENBAND July 2014 - Present
Genband February 2012 - Present
Periden Inc. November 2011 - December 2011
Innovatia May 2010 - August 2011
Nortel Networks January 2010 - May 2010
Nortel Networks September 2000 - May 2010
Nortel Networks May 1998 - September 2000
Nortel Networks February 1997 - May 1998
Calian May 1995 - February 1997
Calian May 1993 - May 1995
Skills
VoIP, Testing, Software Quality..., SIP, Telephony, Telecommunications, TCP/IP, Deployment, Integration, Visio, Wireless, Switches, Troubleshooting, System Deployment, Quality Assurance, Software Documentation, Test Planning, Management, Project Management, IP, Regression Testing, TDM, Unix, Ethernet, SS7, SNMP, LTE, ClearCase, UMTS, GSM, Perl, ATM networks, Solaris, 3GPP, Linux, H.323, CDMA, ISDN, Network Design, QoS, Wireshark
Education
Algonquin College of Applied Arts and Technology 1990 — 1992
Electronic Engineering Technology, Electronic Technology
Eshrak Siddique Eshrak Siddique's Innovatia Experience January 2014 - October 2014
Job Accomplished network security / VoIP engineer with 10+ years of design, deployment and O&M experience.
Industry Computer & Network Security
Experience
Innovatia January 2014 - October 2014
IT Consultants Limited November 2010 - October 2013
NovoTel Limited August 2008 - October 2010
Pacific Bangladesh Telecom Limited May 2007 - July 2008
IT Consultants Limited November 2004 - April 2007
MetroNet Bangladesh Limited November 2003 - October 2004
Skills
Routing, PCI DSS, Security, BGP, Cisco Technologies, OSPF, VoIP, IP, VPN, Network Design, Network Administration, Network Security, VLAN, Network Engineering, CCNA, Networking, Troubleshooting, Team Management, SIP, Cisco Routers, Computer Network..., EIGRP, VRF, Firewall Administration, PIX, ASA, Juniper, Netscreen, IP Addressing, Network Provisioning, Cisco IOS, Genband SBC, Core Network, IP PBX, SIP Trunking, IP VPN, Network Management..., SNMP, Integration, Network Technologies, H.323, Network Optimization, C3/G9, NMS, System Administration, Disaster Recovery, Data Network, Cisco, IP Networking, Palo Alto Networks
Education
Bangladesh University of Engineering and Technology 2002 — 2003
Cisco Networking Academy Program (CNAP), Cisco Networking Academy Program
Independent University, Bangladesh 2000 — 2003
Bachelor of Science (B.Sc.), Computer Science
Ahsanullah Biggyan O Projucti Bishwabiddalaya 1998 — 2000
Adamjee Cantonment College 1995 — 1997
Higher Secondary Certificate (HSC) Examination, Science
Innovatia January 2014 - October 2014
IT Consultants Limited November 2010 - October 2013
NovoTel Limited August 2008 - October 2010
Pacific Bangladesh Telecom Limited May 2007 - July 2008
IT Consultants Limited November 2004 - April 2007
MetroNet Bangladesh Limited November 2003 - October 2004
Skills
Routing, PCI DSS, Security, BGP, Cisco Technologies, OSPF, VoIP, IP, VPN, Network Design, Network Administration, Network Security, VLAN, Network Engineering, CCNA, Networking, Troubleshooting, Team Management, SIP, Cisco Routers, Computer Network..., EIGRP, VRF, Firewall Administration, PIX, ASA, Juniper, Netscreen, IP Addressing, Network Provisioning, Cisco IOS, Genband SBC, Core Network, IP PBX, SIP Trunking, IP VPN, Network Management..., SNMP, Integration, Network Technologies, H.323, Network Optimization, C3/G9, NMS, System Administration, Disaster Recovery, Data Network, Cisco, IP Networking, Palo Alto Networks
Education
Bangladesh University of Engineering and Technology 2002 — 2003
Cisco Networking Academy Program (CNAP), Cisco Networking Academy Program
Independent University, Bangladesh 2000 — 2003
Bachelor of Science (B.Sc.), Computer Science
Ahsanullah Biggyan O Projucti Bishwabiddalaya 1998 — 2000
Adamjee Cantonment College 1995 — 1997
Higher Secondary Certificate (HSC) Examination, Science
Richard McCaw, PMP Richard McCaw, PMP's Innovatia Experience August 2004 - July 2008
Job Program Manager, PMP
Industry Telecommunications
Experience
Cisco Systems May 2012 - Present
Project Managers Special Interest Group (PM PM SIG) Silicon Valley March 2009 - August 2012
Byington Winery June 2004 - May 2012
Extreme Networks February 2011 - July 2011
Web Search + Design VINES Online Solution September 2009 - February 2011
Innovatia August 2004 - July 2008
Guglielmo Winery, est. 1925 July 2003 - September 2004
CSIX Connect January 2002 - August 2004
Nortel Networks June 2000 - December 2001
Nortel Networks June 1997 - June 2000
Skills
Program Management, SDLC, Risk Management, PMO, Software Project..., Product Launch, Negotiation, Release Management, Problem Solving, Scrum, Metrics, Product Life Cycle..., NPI, Beta trial..., Mentoring, Agile, Offshore, Customer Relations, Software Licensing...
Education
Foothill College 2008 — 2009
Business Skills for Service/ Support and Project Management
Queen's University
B Sc, EE
Cisco Systems May 2012 - Present
Project Managers Special Interest Group (PM PM SIG) Silicon Valley March 2009 - August 2012
Byington Winery June 2004 - May 2012
Extreme Networks February 2011 - July 2011
Web Search + Design VINES Online Solution September 2009 - February 2011
Innovatia August 2004 - July 2008
Guglielmo Winery, est. 1925 July 2003 - September 2004
CSIX Connect January 2002 - August 2004
Nortel Networks June 2000 - December 2001
Nortel Networks June 1997 - June 2000
Skills
Program Management, SDLC, Risk Management, PMO, Software Project..., Product Launch, Negotiation, Release Management, Problem Solving, Scrum, Metrics, Product Life Cycle..., NPI, Beta trial..., Mentoring, Agile, Offshore, Customer Relations, Software Licensing...
Education
Foothill College 2008 — 2009
Business Skills for Service/ Support and Project Management
Queen's University
B Sc, EE
Wayne Annable Wayne Annable's Innovatia Experience October 2004 - August 2010
Job PMP
Industry Information Technology and Services
Experience
Canada Post July 2011 - Present
Innovatia October 2004 - August 2010
Nortel Networks June 2002 - October 2004
Nortel Networks December 1999 - December 2001
Nortel Networks March 1997 - December 1999
Nortel Networks March 1993 - March 1997
Education
University of Calgary 1983 — 1988
Diploma, Project Management
Southern Alberta Institute of Technology 1980 — 1982
Technologist, Mechanical Engineering
Canada Post July 2011 - Present
Innovatia October 2004 - August 2010
Nortel Networks June 2002 - October 2004
Nortel Networks December 1999 - December 2001
Nortel Networks March 1997 - December 1999
Nortel Networks March 1993 - March 1997
Education
University of Calgary 1983 — 1988
Diploma, Project Management
Southern Alberta Institute of Technology 1980 — 1982
Technologist, Mechanical Engineering
Syed Abbas Hussaini's Innovatia Experience July 2014 - July 2015
Job Student at University of Illinois Springfield
Industry Information Technology and Services
Experience
Innovatia July 2014 - July 2015
IBM September 2013 - March 2014
Skills
Troubleshooting, CCNA, Isp, Broadband, Networking, Technical Support, Cisco Technologies, TCP/IP, Switches, Network Administration, Routers, Servers, Windows Server, VPN
Education
University of Illinois Springfield 2015 — 2017
Master’s Degree, Computer Science
New Horizon College Of Engineering 2009 — 2013
Bachelor's Degree, Computer and Information Sciences, General, 7.0
Innovatia July 2014 - July 2015
IBM September 2013 - March 2014
Skills
Troubleshooting, CCNA, Isp, Broadband, Networking, Technical Support, Cisco Technologies, TCP/IP, Switches, Network Administration, Routers, Servers, Windows Server, VPN
Education
University of Illinois Springfield 2015 — 2017
Master’s Degree, Computer Science
New Horizon College Of Engineering 2009 — 2013
Bachelor's Degree, Computer and Information Sciences, General, 7.0
Scottie Farber Scottie Farber's Innovatia Experience March 2011 - March 2014
Job Retired (!) and in my garden
Industry Writing and Editing
Experience
My Garden April 2014 - Present
Innovatia March 2011 - March 2014
Cisco Systems December 2004 - February 2011
JP Morgan Chase 2001 - 2004
ClearPoint Consulting 2000 - 2001
BMC Software 1999 - 2000
AMS / Allenbrook 1986 - 1999
Skills
Online Help, Technical Writing, FrameMaker, White Papers, Training, Software Documentation, Agile Methodologies, Manuals, Information Architecture, XML, DITA, Visio, Leadership, Technical Documentation, Technical Communication, SnagIt, RoboHelp, Adobe Acrobat, MadCap Flare
Education
Northeastern University
MA, Professional and Technical Writing
Wellesley College
BA, Philosophy
My Garden April 2014 - Present
Innovatia March 2011 - March 2014
Cisco Systems December 2004 - February 2011
JP Morgan Chase 2001 - 2004
ClearPoint Consulting 2000 - 2001
BMC Software 1999 - 2000
AMS / Allenbrook 1986 - 1999
Skills
Online Help, Technical Writing, FrameMaker, White Papers, Training, Software Documentation, Agile Methodologies, Manuals, Information Architecture, XML, DITA, Visio, Leadership, Technical Documentation, Technical Communication, SnagIt, RoboHelp, Adobe Acrobat, MadCap Flare
Education
Northeastern University
MA, Professional and Technical Writing
Wellesley College
BA, Philosophy
Jennifer Muise's Innovatia Experience November 2012 - August 2013
Job Project Manager at London Life
Industry Insurance
Experience
London Life March 2015 - Present
in2space interior solutions September 2014 - March 2015
Innovatia November 2012 - August 2013
Innovatia December 2011 - November 2012
Trojan Technologies July 2010 - December 2011
RWF BRON September 2009 - July 2010
IBM Software Group/MRO Software April 2005 - February 2009
ZTR Control Systems December 2004 - March 2005
Nexus Solutions Inc. June 2002 - November 2003
General Motors Defense September 1997 - June 2002
Skills
FrameMaker, RoboHelp, DITA, Online Help, SnagIt, Manuals, Arbortext, Technical Writing, Technical Documentation, Visio, Software Documentation, XMetal, Release Notes, Technical Communication, Single Sourcing, Astoria, XML, Guides, Agile & Waterfall..., Adobe Acrobat, Content Management, Structured Authoring, Project Management, Agile Methodologies, SharePoint, HTML
Education
Fanshawe College 2013 — 2014
Project Management Certificate, Project Management
Fanshawe College 1993 — 1996
Mechanical Engineering Technician Design, Mechanical Drafting and Mechanical Drafting CAD/CADD
Chatham Kent Secondary School 1989 — 1993
O.S.S.D
London Life March 2015 - Present
in2space interior solutions September 2014 - March 2015
Innovatia November 2012 - August 2013
Innovatia December 2011 - November 2012
Trojan Technologies July 2010 - December 2011
RWF BRON September 2009 - July 2010
IBM Software Group/MRO Software April 2005 - February 2009
ZTR Control Systems December 2004 - March 2005
Nexus Solutions Inc. June 2002 - November 2003
General Motors Defense September 1997 - June 2002
Skills
FrameMaker, RoboHelp, DITA, Online Help, SnagIt, Manuals, Arbortext, Technical Writing, Technical Documentation, Visio, Software Documentation, XMetal, Release Notes, Technical Communication, Single Sourcing, Astoria, XML, Guides, Agile & Waterfall..., Adobe Acrobat, Content Management, Structured Authoring, Project Management, Agile Methodologies, SharePoint, HTML
Education
Fanshawe College 2013 — 2014
Project Management Certificate, Project Management
Fanshawe College 1993 — 1996
Mechanical Engineering Technician Design, Mechanical Drafting and Mechanical Drafting CAD/CADD
Chatham Kent Secondary School 1989 — 1993
O.S.S.D
Connie Twynham Connie Twynham's Innovatia Experience January 2004 - October 2005
Job PMP, VP Business Development
Industry Information Technology and Services
Experience
Innovatia Incorporated January 2005 - Present
Innovatia January 2004 - October 2005
Innovatia Inc. December 2002 - December 2004
Innovatia November 2000 - January 2002
Learnstream March 1997 - November 2000
JOT Incorporated 1997 - 1998
Automotive Service and Repair May 1990 - April 1995
Canadian Forces May 1979 - November 1989
Skills
Telecommunications, Technical Writing, Knowledge Management, Content Management, Contract Negotiation, Instructional Design, Program Management, Project Management, Operations Management, Customer Service, Business Relationship..., VoIP, Team Leadership, Product Management, Vendor Management, Product Marketing, Account Management, New Business Development, CRM, Solution Selling, Integration, Business Analysis, Leadership, Outsourcing, Strategic Partnerships, Training, Business Development, Software Documentation, Management, SaaS, Proposal Writing, Strategy, Cross-functional Team..., Professional Services, Enterprise Software, Start-ups
Education
University of New Brunswick 2001 — 2003
Diploma
Project Management Training Programs 1999 — 2000
PMP
JOT 1997 — 1998
Diploma
Canadian Forces Bases 1979 — 1989
IET
Innovatia Incorporated January 2005 - Present
Innovatia January 2004 - October 2005
Innovatia Inc. December 2002 - December 2004
Innovatia November 2000 - January 2002
Learnstream March 1997 - November 2000
JOT Incorporated 1997 - 1998
Automotive Service and Repair May 1990 - April 1995
Canadian Forces May 1979 - November 1989
Skills
Telecommunications, Technical Writing, Knowledge Management, Content Management, Contract Negotiation, Instructional Design, Program Management, Project Management, Operations Management, Customer Service, Business Relationship..., VoIP, Team Leadership, Product Management, Vendor Management, Product Marketing, Account Management, New Business Development, CRM, Solution Selling, Integration, Business Analysis, Leadership, Outsourcing, Strategic Partnerships, Training, Business Development, Software Documentation, Management, SaaS, Proposal Writing, Strategy, Cross-functional Team..., Professional Services, Enterprise Software, Start-ups
Education
University of New Brunswick 2001 — 2003
Diploma
Project Management Training Programs 1999 — 2000
PMP
JOT 1997 — 1998
Diploma
Canadian Forces Bases 1979 — 1989
IET
Patricia Gervais's Innovatia Experience November 2012 - June 2014
Job Freelance Writer and Editor
Industry Writing and Editing
Experience
Patricia Gervais Writing and Editing Services July 2012 - Present
Innovatia November 2012 - June 2014
Avaya/Nortel 2009 - 2012
Nortel Networks 2004 - 2008
Nortel Networks 2001 - 2004
Nortel Networks 2000 - 2001
Nortel Networks 1998 - 2000
Nortel Networks 1996 - 1998
Nortel Networks 1994 - 1996
Nortel Networks 1990 - 1994
Skills
Technical Writing, Writing, Information Architecture, Editing, DITA XML, FrameMaker, Arbortext Epic Editor, Technical Documentation, Online Help, Software Documentation, Telecommunications, Information Technology, Single Sourcing, Technical Communication, Agile Methodologies, Unified Communications, VoIP, SnagIt, Structured Authoring, XMetal, DITA, Manuals
Education
University of Ottawa / Université d'Ottawa 1986 — 1990
BA (Honours), Translation (English/French)
Patricia Gervais Writing and Editing Services July 2012 - Present
Innovatia November 2012 - June 2014
Avaya/Nortel 2009 - 2012
Nortel Networks 2004 - 2008
Nortel Networks 2001 - 2004
Nortel Networks 2000 - 2001
Nortel Networks 1998 - 2000
Nortel Networks 1996 - 1998
Nortel Networks 1994 - 1996
Nortel Networks 1990 - 1994
Skills
Technical Writing, Writing, Information Architecture, Editing, DITA XML, FrameMaker, Arbortext Epic Editor, Technical Documentation, Online Help, Software Documentation, Telecommunications, Information Technology, Single Sourcing, Technical Communication, Agile Methodologies, Unified Communications, VoIP, SnagIt, Structured Authoring, XMetal, DITA, Manuals
Education
University of Ottawa / Université d'Ottawa 1986 — 1990
BA (Honours), Translation (English/French)
Stephens Gerard Malone Stephens Gerard Malone's Innovatia Experience September 2005 - Present
Job Editor at Innovatia
Industry Information Technology and Services
Experience
Innovatia September 2005 - Present
IMP Group 1986 - 2005
Skills
Technical Editing, Copy Editing, Creative Writing, Newsletter Production, Company Newsletters
Education
Concordia University 1980 — 1983
BA, Communications
Innovatia September 2005 - Present
IMP Group 1986 - 2005
Skills
Technical Editing, Copy Editing, Creative Writing, Newsletter Production, Company Newsletters
Education
Concordia University 1980 — 1983
BA, Communications
Lee J. Gagne, PgMP, PMP's Innovatia Experience January 2006 - March 2008
Job Senior Manager, Operations at Office of the Superintendent of Financial Institutions of Canada
Industry Information Technology and Services
Experience
Office of the Superintendent of Financial Institutions of Canada June 2015 - Present
Rogers Communications October 2012 - June 2015
Orangutech February 2011 - May 2012
Canada Post November 2008 - February 2011
Innovatia January 2006 - March 2008
Nortel January 2001 - January 2006
Nortel September 1999 - December 2000
Nortel April 1994 - September 1999
Skills
PMP, SharePoint, PMO, Program Management, Project Management, MS Project, Integration, Agile Methodologies, Analysis, Resource Management, Change Management, Quality Assurance, Business Analysis, Project Delivery, Project Planning, Software Documentation, Portfolio Management, Technical Documentation, Database Design, Risk Management, Requirements Gathering, Business Process..., Solution Architecture, Team Management, RFP, ConnectWise, Nintex, PMO Development, Project Portfolio..., Microsoft Project, Agile Methodolgy, Financial Management..., Changepoint
Education
Carleton University 1994 — 1998
Bachelor of Commerce, (concentration in Information Systems)
Office of the Superintendent of Financial Institutions of Canada June 2015 - Present
Rogers Communications October 2012 - June 2015
Orangutech February 2011 - May 2012
Canada Post November 2008 - February 2011
Innovatia January 2006 - March 2008
Nortel January 2001 - January 2006
Nortel September 1999 - December 2000
Nortel April 1994 - September 1999
Skills
PMP, SharePoint, PMO, Program Management, Project Management, MS Project, Integration, Agile Methodologies, Analysis, Resource Management, Change Management, Quality Assurance, Business Analysis, Project Delivery, Project Planning, Software Documentation, Portfolio Management, Technical Documentation, Database Design, Risk Management, Requirements Gathering, Business Process..., Solution Architecture, Team Management, RFP, ConnectWise, Nintex, PMO Development, Project Portfolio..., Microsoft Project, Agile Methodolgy, Financial Management..., Changepoint
Education
Carleton University 1994 — 1998
Bachelor of Commerce, (concentration in Information Systems)
Abigail Vint Abigail Vint's Innovatia Experience May 2008 - Present
Job Senior Technical Writer and Instructional Designer at Innovatia
Industry Writing and Editing
Experience
Innovatia May 2008 - Present
Abigail B. Vint January 2008 - Present
Blackstaff Press 2004 - 2006
Invest Northern Ireland 2004 - 2004
National Health Service 2003 - 2004
Gavel & Gown Software Inc. 2001 - 2002
canada.com 2000 - 2001
Skills
Newsletters, Technical Writing, Editing, Copy Editing, Web Content, Content Strategy, Marketing Communications, Communication Skills, Technical Documentation, Project Management, Blogging, Social Media, FrameMaker, DITA XML, Project Coordination, Rally, XMetal, Scrum, Instructional Design, Project Planning, Microsoft Office, News Writing, Content Writing, Creative Writing, Event Planning, Training Delivery, Event Management, Teacher Training, Adobe Creative Suite, HTML, DITA, Social Networking, Online Help, Content Management, RoboHelp, Content Development, Single Sourcing, Structured Authoring, Technical Communication, Press Releases, SnagIt, Software Documentation, Publishing, White Papers, Proofreading, Manuals, User Experience, Web Content Management, Adobe Acrobat, Copywriting
Education
Ryerson University 1995 — 1999
BA, Journalism
IDCI
Innovatia May 2008 - Present
Abigail B. Vint January 2008 - Present
Blackstaff Press 2004 - 2006
Invest Northern Ireland 2004 - 2004
National Health Service 2003 - 2004
Gavel & Gown Software Inc. 2001 - 2002
canada.com 2000 - 2001
Skills
Newsletters, Technical Writing, Editing, Copy Editing, Web Content, Content Strategy, Marketing Communications, Communication Skills, Technical Documentation, Project Management, Blogging, Social Media, FrameMaker, DITA XML, Project Coordination, Rally, XMetal, Scrum, Instructional Design, Project Planning, Microsoft Office, News Writing, Content Writing, Creative Writing, Event Planning, Training Delivery, Event Management, Teacher Training, Adobe Creative Suite, HTML, DITA, Social Networking, Online Help, Content Management, RoboHelp, Content Development, Single Sourcing, Structured Authoring, Technical Communication, Press Releases, SnagIt, Software Documentation, Publishing, White Papers, Proofreading, Manuals, User Experience, Web Content Management, Adobe Acrobat, Copywriting
Education
Ryerson University 1995 — 1999
BA, Journalism
IDCI
Sharada Durvasula Sharada Durvasula's Innovatia Experience November 2010 - January 2012
Job Principal Technical Writer at Cisco Systems
Industry Information Technology and Services
Experience
Cisco Systems February 2012 - Present
Innovatia November 2010 - January 2012
Cisco June 2004 - November 2010
Cisco Systems June 1999 - June 2003
Symantec August 1998 - May 2002
Nortel Networks (Bay Networks) May 1997 - September 2001
Banyan Systems July 1993 - July 1997
Cabletron Systems 1992 - 1993
Zayre Corp 1982 - 1986
Skills
FrameMaker, Technical Writing, Online Help, Technical Documentation, DITA, Technical Communication, Single Sourcing, Manuals, Software Documentation, Structured Authoring, XMetal, RoboHelp, Wikis, Project Management, Online Help Development, Release Notes, Content Management, Content Development, Technical Training, Team Leadership, Team Facilitation, Program Management
Education
University of Madras
Bachelor of Arts, English Literature
University of Massachusetts, Amherst
Bachelor of Arts, Technical and Business Writing
Cisco Systems February 2012 - Present
Innovatia November 2010 - January 2012
Cisco June 2004 - November 2010
Cisco Systems June 1999 - June 2003
Symantec August 1998 - May 2002
Nortel Networks (Bay Networks) May 1997 - September 2001
Banyan Systems July 1993 - July 1997
Cabletron Systems 1992 - 1993
Zayre Corp 1982 - 1986
Skills
FrameMaker, Technical Writing, Online Help, Technical Documentation, DITA, Technical Communication, Single Sourcing, Manuals, Software Documentation, Structured Authoring, XMetal, RoboHelp, Wikis, Project Management, Online Help Development, Release Notes, Content Management, Content Development, Technical Training, Team Leadership, Team Facilitation, Program Management
Education
University of Madras
Bachelor of Arts, English Literature
University of Massachusetts, Amherst
Bachelor of Arts, Technical and Business Writing
Siobhan Dolan's Innovatia Experience 2001 - 2003
Job North American Recruitment Marketing Marketing Associate Manager
Industry Marketing and Advertising
Experience
Accenture December 2010 - Present
Accenture May 2007 - December 2010
Accenture 2006 - 2010
Aliant 2003 - 2005
Innovatia 2001 - 2003
J.D. Irving, Limited 1997 - 2001
Skills
Change Management, Project Management, Business Analysis, Strategy, Program Management, Performance Management, Employee Engagement, Business Strategy, Leadership, Team Leadership, Analytics, Human Resources, Recruiting, Strategic Planning, Marketing Communications, SAP, Customer Service, Management Consulting, Talent Management, Strategic Communications, Organizational Design, Social Media, Business Process, Business Process..., Process Improvement, Marketing, Telecommunications, Employer Branding, Marketing Strategy, Talent Acquisition, Business Intelligence, Business Development, CRM, SharePoint, Market Research, Management, Organizational...
Education
University of Prince Edward Island 1991 — 1995
Bachelor of Arts, French, Political Studies
Durham College 1995 — 1997
Public Relations Diploma
Accenture December 2010 - Present
Accenture May 2007 - December 2010
Accenture 2006 - 2010
Aliant 2003 - 2005
Innovatia 2001 - 2003
J.D. Irving, Limited 1997 - 2001
Skills
Change Management, Project Management, Business Analysis, Strategy, Program Management, Performance Management, Employee Engagement, Business Strategy, Leadership, Team Leadership, Analytics, Human Resources, Recruiting, Strategic Planning, Marketing Communications, SAP, Customer Service, Management Consulting, Talent Management, Strategic Communications, Organizational Design, Social Media, Business Process, Business Process..., Process Improvement, Marketing, Telecommunications, Employer Branding, Marketing Strategy, Talent Acquisition, Business Intelligence, Business Development, CRM, SharePoint, Market Research, Management, Organizational...
Education
University of Prince Edward Island 1991 — 1995
Bachelor of Arts, French, Political Studies
Durham College 1995 — 1997
Public Relations Diploma
Darrell Black Darrell Black's Innovatia Experience December 2010 - April 2012
Job Business Analyst at Government of Canada
Industry Writing and Editing
Experience
Government of Canada 2013 - Present
Government of Canada April 2012 - Present
DSB InfoDev Inc. May 2009 - Present
Innovatia December 2010 - April 2012
Fortinet July 2010 - December 2010
Elections Canada December 2009 - July 2010
Nortel October 2003 - May 2009
Nortel May 1998 - October 2003
Nortel May 1992 - April 1998
Gandalf 1985 - 1992
Skills
Technical Writing, FrameMaker, Program Management, Software Documentation, Telecommunications, DITA, Project Management, Process Improvement, Project Planning, Information Architecture, XML, Management, Wireless, Technical Documentation, Information Design, IP, Leadership, Business Analysis, Requirements Gathering, People Skills, Online Help, Technical Communication, Requirements Analysis, Content Management, Agile Methodologies, Visio
Education
Algonquin College of Applied Arts and Technology 1983 — 1985
Electronics
Government of Canada 2013 - Present
Government of Canada April 2012 - Present
DSB InfoDev Inc. May 2009 - Present
Innovatia December 2010 - April 2012
Fortinet July 2010 - December 2010
Elections Canada December 2009 - July 2010
Nortel October 2003 - May 2009
Nortel May 1998 - October 2003
Nortel May 1992 - April 1998
Gandalf 1985 - 1992
Skills
Technical Writing, FrameMaker, Program Management, Software Documentation, Telecommunications, DITA, Project Management, Process Improvement, Project Planning, Information Architecture, XML, Management, Wireless, Technical Documentation, Information Design, IP, Leadership, Business Analysis, Requirements Gathering, People Skills, Online Help, Technical Communication, Requirements Analysis, Content Management, Agile Methodologies, Visio
Education
Algonquin College of Applied Arts and Technology 1983 — 1985
Electronics
Lu Hall's Innovatia Experience November 2011 - Present
Job Information Architect at Innovatia
Industry Information Technology and Services
Experience
Innovatia November 2011 - Present
CGI 2004 - August 2011
Private Contractor 2007 - 2009
Allstream 1998 - 2004
TransCanada (Formerly Nova) 1997 - 1998
AGRA Monenco 1996 - 1997
Vancouver International Airport Authority 1994 - 1996
Monenco 1989 - 1994
Skills
DITA, HTML, CSS, Content Management, Documentation, XML, Technical Documentation, Technical Writing, Technical Communication, Single Sourcing, Agile, XHTML, XSLT, Eclipse, Databases
Education
Advanced DITA Training 2010 — 2010
Southern Alberta Institute of Technology 2005 — 2007
Certificate, Web Design
Southern Alberta Institute of Technology 2004 — 2004
Writing for the Web
Mount Royal University 2002 — 2002
Technical Writing
Southern Alberta Institute of Technology 1987 — 1989
Diploma, Computer Science
Innovatia November 2011 - Present
CGI 2004 - August 2011
Private Contractor 2007 - 2009
Allstream 1998 - 2004
TransCanada (Formerly Nova) 1997 - 1998
AGRA Monenco 1996 - 1997
Vancouver International Airport Authority 1994 - 1996
Monenco 1989 - 1994
Skills
DITA, HTML, CSS, Content Management, Documentation, XML, Technical Documentation, Technical Writing, Technical Communication, Single Sourcing, Agile, XHTML, XSLT, Eclipse, Databases
Education
Advanced DITA Training 2010 — 2010
Southern Alberta Institute of Technology 2005 — 2007
Certificate, Web Design
Southern Alberta Institute of Technology 2004 — 2004
Writing for the Web
Mount Royal University 2002 — 2002
Technical Writing
Southern Alberta Institute of Technology 1987 — 1989
Diploma, Computer Science
Steven Greffenius Steven Greffenius's Innovatia Experience April 2015 - June 2015
Job Principal at Puzzle Mountain Digital
Industry Writing and Editing
Experience
Puzzle Mountain Digital December 2014 - Present
Innovatia April 2015 - June 2015
Waters Corporation April 2012 - December 2014
Executive Office of Health and Human Services, Commonwealth of Massachusetts September 2011 - February 2012
Conexant Systems August 2008 - July 2011
Freescale Semiconductor May 2008 - July 2008
SigmaTel May 2007 - May 2008
TechWrite Publishing September 2005 - May 2007
Pathfinder Solutions January 2004 - August 2005
Techniscribe, Inc. 1997 - 2003
Skills
Technical Writing, FrameMaker, Online Help, Technical Communication, RoboHelp, Manuals, Technical Documentation, Software Documentation, Content Management, Editing, SnagIt, DITA, Adobe Acrobat, Proposal Writing, Visio, Web Content, White Papers, Content Development, SharePoint, Agile Methodologies, Software Development, Publishing, Information Architecture, Desktop Publishing, Copy Editing, Proofreading, Leadership, Instructional Design, Technical Editing, Newsletters, Technical Training, E-Learning, Publications, Content Strategy, Captivate, Structured Authoring, Wikis, Enterprise Software, Web Content Management, Information Design, Management, Document Management, Information Mapping, Usability Testing, Single Sourcing, MadCap Flare, CMS, Release Notes, Camtasia, Guides
Education
University of Iowa 1982 — 1987
Ph.D., Political Science
Reed College 1973 — 1976
B.A., History
Puzzle Mountain Digital December 2014 - Present
Innovatia April 2015 - June 2015
Waters Corporation April 2012 - December 2014
Executive Office of Health and Human Services, Commonwealth of Massachusetts September 2011 - February 2012
Conexant Systems August 2008 - July 2011
Freescale Semiconductor May 2008 - July 2008
SigmaTel May 2007 - May 2008
TechWrite Publishing September 2005 - May 2007
Pathfinder Solutions January 2004 - August 2005
Techniscribe, Inc. 1997 - 2003
Skills
Technical Writing, FrameMaker, Online Help, Technical Communication, RoboHelp, Manuals, Technical Documentation, Software Documentation, Content Management, Editing, SnagIt, DITA, Adobe Acrobat, Proposal Writing, Visio, Web Content, White Papers, Content Development, SharePoint, Agile Methodologies, Software Development, Publishing, Information Architecture, Desktop Publishing, Copy Editing, Proofreading, Leadership, Instructional Design, Technical Editing, Newsletters, Technical Training, E-Learning, Publications, Content Strategy, Captivate, Structured Authoring, Wikis, Enterprise Software, Web Content Management, Information Design, Management, Document Management, Information Mapping, Usability Testing, Single Sourcing, MadCap Flare, CMS, Release Notes, Camtasia, Guides
Education
University of Iowa 1982 — 1987
Ph.D., Political Science
Reed College 1973 — 1976
B.A., History
Jerri Cybyske Jerri Cybyske's Innovatia Experience August 2015 - Present
Job IP Office Engineer at Innovatia
Industry Telecommunications
Experience
Innovatia August 2015 - Present
Frontier Airlines May 2014 - August 2015
Competitive Business Tools by Axess Communications September 2013 - February 2014
Avaya, Inc June 1985 - September 2013
Avaya, Inc June 2007 - May 2008
T / Lucent Technologies June 1985 - May 2000
Skills
Avaya, SIP, Unified Communications, Telephony, Telecommunications, IP, VoIP, CTI, Call Centers, Managed Services, TDM, Switches, Troubleshooting, Routers, VPN, Wireless, Technical Support, Contact Centers, Network Architecture, LAN-WAN, ISDN, Routing, ACD, TCP/IP, PRI, WAN, Call Center, Voice Mail, Ethernet, Integration, T1, Networking, H.323, IP PBX, Cabling, Network Administration, SIP Trunking, Wireless Networking, Software Installation, Avaya Technologies
Education
Aims Community College 1997 — 1997
Telecommunication Certification
University of Phoenix 2010 — 2012
AAB, Business
Innovatia August 2015 - Present
Frontier Airlines May 2014 - August 2015
Competitive Business Tools by Axess Communications September 2013 - February 2014
Avaya, Inc June 1985 - September 2013
Avaya, Inc June 2007 - May 2008
T / Lucent Technologies June 1985 - May 2000
Skills
Avaya, SIP, Unified Communications, Telephony, Telecommunications, IP, VoIP, CTI, Call Centers, Managed Services, TDM, Switches, Troubleshooting, Routers, VPN, Wireless, Technical Support, Contact Centers, Network Architecture, LAN-WAN, ISDN, Routing, ACD, TCP/IP, PRI, WAN, Call Center, Voice Mail, Ethernet, Integration, T1, Networking, H.323, IP PBX, Cabling, Network Administration, SIP Trunking, Wireless Networking, Software Installation, Avaya Technologies
Education
Aims Community College 1997 — 1997
Telecommunication Certification
University of Phoenix 2010 — 2012
AAB, Business
Kevin Lamenzo Kevin Lamenzo's Innovatia Experience January 2015 - Present
Job Technical Writer at Innovatia
Industry Writing and Editing
Experience
Innovatia January 2015 - Present
Dongeui University September 2012 - September 2014
SaveToner 2010 - 2011
Oasys Mobile October 2008 - September 2009
Skills
Technical Writing, Teaching, Wordpress, Customer Service, Team Building, DITA XML, FrameMaker, Photoshop, Python, HTML, Linux, Camtasia, Business Analytics, Business Analysis, Research, Public Speaking, Microsoft Office, Content Management
Education
Northeastern University 2012 — 2013
Master's degree, Technical and Scientific Communication
University of Connecticut 2002 — 2006
Bachelor's degree, English and Philosophy
Innovatia January 2015 - Present
Dongeui University September 2012 - September 2014
SaveToner 2010 - 2011
Oasys Mobile October 2008 - September 2009
Skills
Technical Writing, Teaching, Wordpress, Customer Service, Team Building, DITA XML, FrameMaker, Photoshop, Python, HTML, Linux, Camtasia, Business Analytics, Business Analysis, Research, Public Speaking, Microsoft Office, Content Management
Education
Northeastern University 2012 — 2013
Master's degree, Technical and Scientific Communication
University of Connecticut 2002 — 2006
Bachelor's degree, English and Philosophy
Justine Hills's Innovatia Experience September 2013 - Present
Job Technical Writer
Industry Computer Software
Experience
Innovatia September 2013 - Present
NGRAIN October 2006 - June 2013
Blackboard March 2006 - September 2006
WebCT May 2002 - February 2006
Chancery Software December 2000 - July 2001
Skills
FrameMaker, Captivate, Screencasting, HTML, XML, Technical Writing, Copy Editing, Proofreading, SnagIt, DITA, Instructor-led Training, RoboHelp, Content Development, Online Help, Manuals, Camtasia, Technical Communication, Technical Documentation, Adobe Acrobat, MadCap Flare, Perforce, Information Architecture
Education
Simon Fraser University 1998 — 2000
Certificate in Technical Communication
Simon Fraser University
Bachelor, Arts
Innovatia September 2013 - Present
NGRAIN October 2006 - June 2013
Blackboard March 2006 - September 2006
WebCT May 2002 - February 2006
Chancery Software December 2000 - July 2001
Skills
FrameMaker, Captivate, Screencasting, HTML, XML, Technical Writing, Copy Editing, Proofreading, SnagIt, DITA, Instructor-led Training, RoboHelp, Content Development, Online Help, Manuals, Camtasia, Technical Communication, Technical Documentation, Adobe Acrobat, MadCap Flare, Perforce, Information Architecture
Education
Simon Fraser University 1998 — 2000
Certificate in Technical Communication
Simon Fraser University
Bachelor, Arts
Sarah (Brown) Cavanagh's Innovatia Experience December 2007 - March 2010
Job Technical Writer at Innovatia
Industry Information Technology and Services
Experience
Innovatia Inc March 2012 - Present
Ariza Consulting July 2008 - March 2012
Hands Auction September 2009 - September 2010
Innovatia December 2007 - March 2010
Cottages Unlimited Realty March 1999 - February 2005
Zi Corporation of Canada February 2004 - August 2004
Indy Black Inc January 1996 - January 1999
Skills
Project Planning, Project Management, Training, Software Documentation, Online Research, Recruiting, Team Building, Microsoft Office, FrameMaker, Adobe Acrobat, Arbortext, MS Project, SAP, Human Resources, Event Planning, Social Media, Event Management, Social Media Marketing, Management, Leadership
Education
Queen's University 2002 — 2003
Sociology/English
Trent University 1997 — 1999
Anthropology/English Literature
St John's Catholic High School 1992 — 1997
Innovatia Inc March 2012 - Present
Ariza Consulting July 2008 - March 2012
Hands Auction September 2009 - September 2010
Innovatia December 2007 - March 2010
Cottages Unlimited Realty March 1999 - February 2005
Zi Corporation of Canada February 2004 - August 2004
Indy Black Inc January 1996 - January 1999
Skills
Project Planning, Project Management, Training, Software Documentation, Online Research, Recruiting, Team Building, Microsoft Office, FrameMaker, Adobe Acrobat, Arbortext, MS Project, SAP, Human Resources, Event Planning, Social Media, Event Management, Social Media Marketing, Management, Leadership
Education
Queen's University 2002 — 2003
Sociology/English
Trent University 1997 — 1999
Anthropology/English Literature
St John's Catholic High School 1992 — 1997
Holli Kearns's Innovatia Experience October 2011 - March 2012
Job Documentation Manager at Cisco
Industry Computer Networking
Experience
Cisco December 2014 - Present
Cisco March 2014 - December 2014
Cisco Systems March 2012 - March 2014
Innovatia October 2011 - March 2012
Innovatia February 2011 - October 2011
Cisco Systems September 2005 - February 2011
Cisco Systems May 2005 - September 2005
Cisco Systems December 2002 - May 2005
Cisco Systems January 1998 - December 2002
Scientific Learning April 1997 - December 1997
Skills
Technical Writing, Project Management, User Research, UI Writing..., Information Architecture, Content Strategy, Usability Testing, Instructional Design, User Assistance, Agile Methodologies, Content Development, Content Management, DITA, FrameMaker, HTML, Information Design, Mobile Devices, Online Help, Software Documentation, Technical Documentation, Usability, Usability Engineering, XMetal, User Interface, XML, User-centered Design, User Interface Design, User Experience
Education
The University of Texas at Austin 1991 — 1993
Bucknell University 1987 — 1991
BA
User-Centered Design Course Work
Cisco December 2014 - Present
Cisco March 2014 - December 2014
Cisco Systems March 2012 - March 2014
Innovatia October 2011 - March 2012
Innovatia February 2011 - October 2011
Cisco Systems September 2005 - February 2011
Cisco Systems May 2005 - September 2005
Cisco Systems December 2002 - May 2005
Cisco Systems January 1998 - December 2002
Scientific Learning April 1997 - December 1997
Skills
Technical Writing, Project Management, User Research, UI Writing..., Information Architecture, Content Strategy, Usability Testing, Instructional Design, User Assistance, Agile Methodologies, Content Development, Content Management, DITA, FrameMaker, HTML, Information Design, Mobile Devices, Online Help, Software Documentation, Technical Documentation, Usability, Usability Engineering, XMetal, User Interface, XML, User-centered Design, User Interface Design, User Experience
Education
The University of Texas at Austin 1991 — 1993
Bucknell University 1987 — 1991
BA
User-Centered Design Course Work
Carol Ann Wilson's Innovatia Experience November 2008 - August 2009
Job Training and Technical Writer
Industry Writing and Editing
Experience
BlackBerry October 2010 - Present
JKL-5 Group October 2012 - June 2013
Northwestel July 2008 - October 2010
CAWilson March 2008 - October 2010
Innovatia November 2008 - August 2009
Nortel 2006 - 2009
Innovatia April 2005 - July 2008
Innovatia November 2007 - January 2008
Innovatia April 2005 - March 2006
QDEVCO November 2004 - January 2005
Skills
Training Course..., Instructional Design, Technical Documentation, Software Documentation, Technical Writing, Troubleshooting, Telecommunications, BCMS, Technical Support, Windows Server, Databases, Hardware, Operating Systems, Dita CMS content...
Education
Athabasca University 2013 — 2019
Computer and Information Sciences, General
Humber College 2009 — 2010
Project Management
Dalhousie University 1988 — 1989
N/A, Computer Science
BlackBerry October 2010 - Present
JKL-5 Group October 2012 - June 2013
Northwestel July 2008 - October 2010
CAWilson March 2008 - October 2010
Innovatia November 2008 - August 2009
Nortel 2006 - 2009
Innovatia April 2005 - July 2008
Innovatia November 2007 - January 2008
Innovatia April 2005 - March 2006
QDEVCO November 2004 - January 2005
Skills
Training Course..., Instructional Design, Technical Documentation, Software Documentation, Technical Writing, Troubleshooting, Telecommunications, BCMS, Technical Support, Windows Server, Databases, Hardware, Operating Systems, Dita CMS content...
Education
Athabasca University 2013 — 2019
Computer and Information Sciences, General
Humber College 2009 — 2010
Project Management
Dalhousie University 1988 — 1989
N/A, Computer Science
Anshu Babar's Innovatia Experience October 2010 - June 2012
Job Information Developer at Genband
Industry Telecommunications
Danny Himmel's Innovatia Experience March 2015 - Present
Job Assistant Site Manager, Technical Support Services
Industry Information Technology and Services
Experience
Innovatia March 2015 - Present
Innovatia Inc. January 2013 - March 2015
Innovatia March 2010 - December 2012
Future Shop October 2009 - January 2010
Barrett Xplore Inc August 2008 - October 2009
TES - The Employment Solution September 2007 - August 2008
BMO April 2005 - July 2007
BMO September 2000 - April 2005
BMO March 1995 - September 2000
Rogers Communications April 1992 - March 1994
Skills
IT Management, IT Service Management, LAN-WAN, IP PBX, Nortel, Avaya, Facilitators, Project Management, Desktop Administration, Servers, Network Administration, Telephony, Information Technology, Windows XP, Windows Server, Avaya Technologies, Computer Hardware, Team Leadership, Active Directory, Technical Support, Operating Systems, Troubleshooting
Education
Institute for Computer Studies 1994 — 1995
PC Support and LAN Administration, Information Technology, Honours Graduate with 96% average
Loyalist College
ITIL IT Service Management Essentials (Foundations Certificate), Information Technology
Innovatia March 2015 - Present
Innovatia Inc. January 2013 - March 2015
Innovatia March 2010 - December 2012
Future Shop October 2009 - January 2010
Barrett Xplore Inc August 2008 - October 2009
TES - The Employment Solution September 2007 - August 2008
BMO April 2005 - July 2007
BMO September 2000 - April 2005
BMO March 1995 - September 2000
Rogers Communications April 1992 - March 1994
Skills
IT Management, IT Service Management, LAN-WAN, IP PBX, Nortel, Avaya, Facilitators, Project Management, Desktop Administration, Servers, Network Administration, Telephony, Information Technology, Windows XP, Windows Server, Avaya Technologies, Computer Hardware, Team Leadership, Active Directory, Technical Support, Operating Systems, Troubleshooting
Education
Institute for Computer Studies 1994 — 1995
PC Support and LAN Administration, Information Technology, Honours Graduate with 96% average
Loyalist College
ITIL IT Service Management Essentials (Foundations Certificate), Information Technology
Pat Sturdivant's Innovatia Experience April 2001 - December 2001
Job Executive Director Capital Area Workforce Development at Wake County Government
Industry Government Administration
Experience
Capital Area Workforce Development Board 2009 - Present
Wake County Government September 2009 - March 2010
Durham Technical Community College August 2008 - September 2009
Fidelity Investments August 2006 - December 2007
City of Durham March 2003 - August 2006
Innovatia April 2001 - December 2001
Nortel Networks October 1984 - February 2001
Skills
Program Management, Customer Service, Writing, Strategic Planning, Coaching, Leadership Development, Public Speaking, Budgeting, Word, PowerPoint, Teaching, Organizational..., Excel, Problem Solving, Employee Relations, Technical Writing, Program Development, Documentation, Administration, Change Management, Outlook, Process Improvement, Instructional Design, Adult Education, Government, Editing, Staff Development, Supervisory Skills, Team Building, Customer Relations, Business Analysis, Budgets, Microsoft Excel, Public Relations, Project Management, Leadership, Nonprofits, Community Outreach, Microsoft Word, Event Planning, Policy, Management, Human Resources, Training, Software Documentation, Grants, Grant Writing, Volunteer Management
Education
North Carolina Agricultural and Technical State University
BA, English/Education
Hillside High
Hillside High
Wake Technical Community College
Project Management
Capital Area Workforce Development Board 2009 - Present
Wake County Government September 2009 - March 2010
Durham Technical Community College August 2008 - September 2009
Fidelity Investments August 2006 - December 2007
City of Durham March 2003 - August 2006
Innovatia April 2001 - December 2001
Nortel Networks October 1984 - February 2001
Skills
Program Management, Customer Service, Writing, Strategic Planning, Coaching, Leadership Development, Public Speaking, Budgeting, Word, PowerPoint, Teaching, Organizational..., Excel, Problem Solving, Employee Relations, Technical Writing, Program Development, Documentation, Administration, Change Management, Outlook, Process Improvement, Instructional Design, Adult Education, Government, Editing, Staff Development, Supervisory Skills, Team Building, Customer Relations, Business Analysis, Budgets, Microsoft Excel, Public Relations, Project Management, Leadership, Nonprofits, Community Outreach, Microsoft Word, Event Planning, Policy, Management, Human Resources, Training, Software Documentation, Grants, Grant Writing, Volunteer Management
Education
North Carolina Agricultural and Technical State University
BA, English/Education
Hillside High
Hillside High
Wake Technical Community College
Project Management
Helen Staveley's Innovatia Experience October 2004 - May 2005
Job Principal Technical Writer
Industry Computer Networking
Experience
Ab Initio April 2013 - Present
Airvana February 2007 - January 2013
ZOLL Medical Corporation April 2006 - February 2007
Sun Microsystems May 2005 - April 2006
Innovatia October 2004 - May 2005
Nortel Networks April 1998 - October 2004
Wellfleet/Bay Networks May 1993 - April 1998
InterLAN/Racal-Datacom December 1988 - May 1993
Skills
Software Documentation, FrameMaker, Online Help, Single Sourcing, Technical Communication, RoboHelp, DITA, SnagIt, Technical Documentation, Structured Authoring, Editing, Technical Writing
Education
Kenyon College
Bachelor's degree, Psychology
Ab Initio April 2013 - Present
Airvana February 2007 - January 2013
ZOLL Medical Corporation April 2006 - February 2007
Sun Microsystems May 2005 - April 2006
Innovatia October 2004 - May 2005
Nortel Networks April 1998 - October 2004
Wellfleet/Bay Networks May 1993 - April 1998
InterLAN/Racal-Datacom December 1988 - May 1993
Skills
Software Documentation, FrameMaker, Online Help, Single Sourcing, Technical Communication, RoboHelp, DITA, SnagIt, Technical Documentation, Structured Authoring, Editing, Technical Writing
Education
Kenyon College
Bachelor's degree, Psychology
Allan Brumer's Innovatia Experience May 2011 - July 2012
Job IT Documentation & Procedures Writer at Stone Coast Fund Services
Industry Writing and Editing
Experience
Stone Coast Fund Services September 2015 - Present
Dead River Company June 2015 - September 2015
Philips Healthcare October 2012 - March 2015
Innovatia May 2011 - July 2012
Measured Progress October 2008 - April 2011
Alcatel-Lucent May 1995 - October 2008
Prentice Hall January 2002 - February 2002
Alcatel-Lucent July 1997 - July 1999
Skills
FrameMaker, Technical Writing, Online Help, RoboHelp, Information Mapping, Adobe Acrobat, Technical Documentation, SnagIt, Microsoft Word, XML, Single Sourcing, Editing, Structured Authoring, Dreamweaver, Manuals, DITA, Guides, HTML, Windows, Web Design, MadCap Flare, Captivate, Technical Training, Technical Communication, Arbortext, XMetal, PowerPoint, Photoshop, Microsoft Office, Excel, Linux, SGML, Adobe Creative Suite, Microsoft Excel, Full SDLC, SQL, Illustrator, InDesign, Database Design, Unix, Mac OS, BSD, Word, CSS, Outlook, MySQL, Mac, Telecommunications, Digital Photography, photo
Education
University of Massachusetts, Amherst 1991 — 1995
BA, English, Professional Writing and Technical Communication
Stone Coast Fund Services September 2015 - Present
Dead River Company June 2015 - September 2015
Philips Healthcare October 2012 - March 2015
Innovatia May 2011 - July 2012
Measured Progress October 2008 - April 2011
Alcatel-Lucent May 1995 - October 2008
Prentice Hall January 2002 - February 2002
Alcatel-Lucent July 1997 - July 1999
Skills
FrameMaker, Technical Writing, Online Help, RoboHelp, Information Mapping, Adobe Acrobat, Technical Documentation, SnagIt, Microsoft Word, XML, Single Sourcing, Editing, Structured Authoring, Dreamweaver, Manuals, DITA, Guides, HTML, Windows, Web Design, MadCap Flare, Captivate, Technical Training, Technical Communication, Arbortext, XMetal, PowerPoint, Photoshop, Microsoft Office, Excel, Linux, SGML, Adobe Creative Suite, Microsoft Excel, Full SDLC, SQL, Illustrator, InDesign, Database Design, Unix, Mac OS, BSD, Word, CSS, Outlook, MySQL, Mac, Telecommunications, Digital Photography, photo
Education
University of Massachusetts, Amherst 1991 — 1995
BA, English, Professional Writing and Technical Communication
Colleen Macdonell's Innovatia Experience March 2015 - Present
Job Documentation Program Director at Innovatia
Industry Telecommunications
Experience
Innovatia March 2015 - Present
Innovatia January 2012 - March 2015
Avaya December 2009 - October 2011
Nortel Networks March 2003 - August 2009
Nortel Networks September 2001 - March 2003
Nortel May 1999 - September 2001
Nortel Networks November 1994 - May 1999
Freelance 1992 - 1993
CTV August 1991 - April 1992
CKO Radio 1982 - 1989
Skills
Business Acumen, Networking, Operations Management, Team Leadership, Team Management, Strategic Planning, Customer Oriented, Journalism, Knowledge Management, Technical Writing, Training, Project Management, Program Management, Software Documentation, Resource Development, FrameMaker, Analysis, Employee Training, Technical Documentation, Management, VoIP, Vendor Management, Cross-functional Team..., Telecommunications, Learning Management, ADDIE, Instructional Design, Customer focused, Facilitations, Active listening, Influence Others, Relationship Management, Facilitation, Technical Communication, Leadership, Strategy
Education
Centennial College 1979 — 1982
Associates, Applied Arts: Radio & TV Broadcasting
Innovatia March 2015 - Present
Innovatia January 2012 - March 2015
Avaya December 2009 - October 2011
Nortel Networks March 2003 - August 2009
Nortel Networks September 2001 - March 2003
Nortel May 1999 - September 2001
Nortel Networks November 1994 - May 1999
Freelance 1992 - 1993
CTV August 1991 - April 1992
CKO Radio 1982 - 1989
Skills
Business Acumen, Networking, Operations Management, Team Leadership, Team Management, Strategic Planning, Customer Oriented, Journalism, Knowledge Management, Technical Writing, Training, Project Management, Program Management, Software Documentation, Resource Development, FrameMaker, Analysis, Employee Training, Technical Documentation, Management, VoIP, Vendor Management, Cross-functional Team..., Telecommunications, Learning Management, ADDIE, Instructional Design, Customer focused, Facilitations, Active listening, Influence Others, Relationship Management, Facilitation, Technical Communication, Leadership, Strategy
Education
Centennial College 1979 — 1982
Associates, Applied Arts: Radio & TV Broadcasting
Richard Schulte's Innovatia Experience August 2013 - April 2014
Job Technical Communicator and Business Process Analyst
Industry Information Technology and Services
Experience
Innovatia August 2013 - April 2014
Suncor Energy January 2010 - April 2013
Energy Resources Conservation Board (ERCB) July 2007 - October 2009
SMART Technologies February 2004 - January 2007
Various Clients June 2002 - January 2004
NTG Clarity June 2000 - May 2002
Skills
Technical Writing, Technical Documentation, Software Documentation, Project Management, FrameMaker, Business Process..., Process Improvement, Change Management, Public Speaking, Requirements Analysis, Livelink, RoboHelp, Online Help, Technical Communication, Desktop Publishing, Outstanding..., Business Analysis, Requirements Gathering, Microsoft Office, Graphic Design, Audio Editing, Internationalization, QuarkXPress, Indexing, Style Guides, Analysis, User Experience, Editing
Education
University of Oregon 1987 — 1991
Telecommunication and Film
Innovatia August 2013 - April 2014
Suncor Energy January 2010 - April 2013
Energy Resources Conservation Board (ERCB) July 2007 - October 2009
SMART Technologies February 2004 - January 2007
Various Clients June 2002 - January 2004
NTG Clarity June 2000 - May 2002
Skills
Technical Writing, Technical Documentation, Software Documentation, Project Management, FrameMaker, Business Process..., Process Improvement, Change Management, Public Speaking, Requirements Analysis, Livelink, RoboHelp, Online Help, Technical Communication, Desktop Publishing, Outstanding..., Business Analysis, Requirements Gathering, Microsoft Office, Graphic Design, Audio Editing, Internationalization, QuarkXPress, Indexing, Style Guides, Analysis, User Experience, Editing
Education
University of Oregon 1987 — 1991
Telecommunication and Film
Patty Fuller's Innovatia Experience January 2012 - Present
Job Technical writer at Innovatia
Industry Computer Software
Experience
Innovatia January 2012 - Present
Ciena October 2010 - March 2012
Self Employed December 2009 - October 2011
March Networks September 2008 - June 2009
March Networks December 2007 - June 2008
Alcatel-Lucent September 2006 - June 2007
Education
Algonquin College of Applied Arts and Technology 2004 — 2005
Technical Writing Certificate
Carleton University 1987 — 1991
B.Journ., Journalism/English
Innovatia January 2012 - Present
Ciena October 2010 - March 2012
Self Employed December 2009 - October 2011
March Networks September 2008 - June 2009
March Networks December 2007 - June 2008
Alcatel-Lucent September 2006 - June 2007
Education
Algonquin College of Applied Arts and Technology 2004 — 2005
Technical Writing Certificate
Carleton University 1987 — 1991
B.Journ., Journalism/English
David Clemens's Innovatia Experience January 2009 - April 2009
Job consultant at selfemployed
Industry E-Learning
Experience
self-employed April 2009 - Present
Innovatia January 2009 - April 2009
Nortel 2005 - 2008
Global Knowledge 2000 - 2005
Skills
XML, Software Documentation, Business Process, Technical Writing, Technical Course..., Teaching, Telecommunications, Interleaf, Electronics, Technical Training, Enterprise Architecture, Project Management, Change Management, Project Planning
Education
Southern Methodist University 1965 — 1967
None, Electrical and Electronics Engineering
Vanderbilt University 1962 — 1965
None, Electrical and Electronics Engineering
self-employed April 2009 - Present
Innovatia January 2009 - April 2009
Nortel 2005 - 2008
Global Knowledge 2000 - 2005
Skills
XML, Software Documentation, Business Process, Technical Writing, Technical Course..., Teaching, Telecommunications, Interleaf, Electronics, Technical Training, Enterprise Architecture, Project Management, Change Management, Project Planning
Education
Southern Methodist University 1965 — 1967
None, Electrical and Electronics Engineering
Vanderbilt University 1962 — 1965
None, Electrical and Electronics Engineering
Gail Baugher's Innovatia Experience August 2009 - June 2010
Job Independent Contractor in Telecommunication Education at Beyond Bellmeade
Industry Education Management
Experience
Beyond Bellmeade LLC August 2010 - Present
Innovatia August 2009 - June 2010
Global Knowledge January 1997 - January 2009
Skills
Technical Documentation, Technical Support, Telecommunications, Training, Avaya, Channel Partners, Leadership, Management, Instructional Design, Technical Training, VoIP, Instructor-led Training, Sales Process, Enterprise Software, Unified Communications, Cisco Technologies, Business Development, Vendor Management, Technical Writing, SnagIt, Training Delivery
Education
Southern Illinois University, Edwardsville 1969 — 1971
Bachelor of Science, English and History
Beyond Bellmeade LLC August 2010 - Present
Innovatia August 2009 - June 2010
Global Knowledge January 1997 - January 2009
Skills
Technical Documentation, Technical Support, Telecommunications, Training, Avaya, Channel Partners, Leadership, Management, Instructional Design, Technical Training, VoIP, Instructor-led Training, Sales Process, Enterprise Software, Unified Communications, Cisco Technologies, Business Development, Vendor Management, Technical Writing, SnagIt, Training Delivery
Education
Southern Illinois University, Edwardsville 1969 — 1971
Bachelor of Science, English and History
Jacqueline Gough's Innovatia Experience June 2012 - Present
Job Senior Technical Writer/Learning Enthusiast
Industry Information Technology and Services
Experience
North West Redwater Partnership June 2015 - Present
Innovatia June 2012 - Present
1682411 Alberta Inc. June 2012 - Present
Enbridge Pipelines March 2015 - June 2015
Cenovus Energy November 2014 - February 2015
Suncor Energy June 2012 - November 2014
SNC-Lavalin September 2012 - May 2013
CGI November 2007 - June 2012
CGI September 2010 - May 2012
CGI May 2011 - August 2011
Skills
Technical Writing, Captivate, Technical Documentation, Training, Visio, SnagIt, Editing, Software Documentation, Microsoft Office, SharePoint, Dreamweaver, Teaching, Agile Methodologies, Presentations, Communication Training, Journalism, Teaching English as a..., XML, Training Delivery, Teacher Training, Broadcast Journalism, Microsoft Word, Teaching Adults, Technical Communication, DITA XML, Oxygen XML Editor, Premiere Elements, Communication, Video Journalism, Online Journalism, Online Help, Proofreading, SmartDraw CI
Education
The University of Calgary 2010 — 2012
Master of Teaching - Bachelor of Education (BEd), Education, PASS
University of King's College 2000 — 2004
Bachelor of Journalism with Honours, Journalism (TV, Radio and Creative Writing), History and ESL
Dalhousie University 2003 — 2003
Certificate in English Language Teaching to Adults, ESL
North West Redwater Partnership June 2015 - Present
Innovatia June 2012 - Present
1682411 Alberta Inc. June 2012 - Present
Enbridge Pipelines March 2015 - June 2015
Cenovus Energy November 2014 - February 2015
Suncor Energy June 2012 - November 2014
SNC-Lavalin September 2012 - May 2013
CGI November 2007 - June 2012
CGI September 2010 - May 2012
CGI May 2011 - August 2011
Skills
Technical Writing, Captivate, Technical Documentation, Training, Visio, SnagIt, Editing, Software Documentation, Microsoft Office, SharePoint, Dreamweaver, Teaching, Agile Methodologies, Presentations, Communication Training, Journalism, Teaching English as a..., XML, Training Delivery, Teacher Training, Broadcast Journalism, Microsoft Word, Teaching Adults, Technical Communication, DITA XML, Oxygen XML Editor, Premiere Elements, Communication, Video Journalism, Online Journalism, Online Help, Proofreading, SmartDraw CI
Education
The University of Calgary 2010 — 2012
Master of Teaching - Bachelor of Education (BEd), Education, PASS
University of King's College 2000 — 2004
Bachelor of Journalism with Honours, Journalism (TV, Radio and Creative Writing), History and ESL
Dalhousie University 2003 — 2003
Certificate in English Language Teaching to Adults, ESL
Krista Debertin's Innovatia Experience May 2007 - October 2007
Job Technical Writer at CATSA
Industry Research
Experience
Canadian Air Transport Security Authority February 2013 - Present
Research In Motion June 2010 - February 2013
Export Development Canada July 2008 - June 2010
Cognos (IBM) October 2007 - July 2008
Innovatia May 2007 - October 2007
Service Canada December 2006 - May 2007
Innovatia April 2005 - December 2006
Ian Martin Limited (Nortel Contract) January 2004 - April 2005
ADGA Group July 2003 - January 2004
Export Development Canada (EDC) Exportation et développement Canada (EDC) November 2002 - July 2003
Skills
Technical Writing, Content Management, Information Architecture, Agile Methodologies, XML, DITA, Microsoft Office, Wireless, Unix, Single Sourcing, Technical Documentation, Online Help, Adobe Acrobat, Visio, Editing, SharePoint, Perforce, Ixiasoft, Documentum, FrameMaker, Team Leadership, Telecommunications, XMetal, Epic Editor, Scrum, Remedy, Clarify, BlackBerry, Management Systems, Aviation, Software Documentation, Content Development, Manuals, RoboHelp, Technical Communication, Project Management, Training
Education
Mount Saint Vincent University 1983 — 1987
BHEc, Consumer Studies
Canadian Air Transport Security Authority February 2013 - Present
Research In Motion June 2010 - February 2013
Export Development Canada July 2008 - June 2010
Cognos (IBM) October 2007 - July 2008
Innovatia May 2007 - October 2007
Service Canada December 2006 - May 2007
Innovatia April 2005 - December 2006
Ian Martin Limited (Nortel Contract) January 2004 - April 2005
ADGA Group July 2003 - January 2004
Export Development Canada (EDC) Exportation et développement Canada (EDC) November 2002 - July 2003
Skills
Technical Writing, Content Management, Information Architecture, Agile Methodologies, XML, DITA, Microsoft Office, Wireless, Unix, Single Sourcing, Technical Documentation, Online Help, Adobe Acrobat, Visio, Editing, SharePoint, Perforce, Ixiasoft, Documentum, FrameMaker, Team Leadership, Telecommunications, XMetal, Epic Editor, Scrum, Remedy, Clarify, BlackBerry, Management Systems, Aviation, Software Documentation, Content Development, Manuals, RoboHelp, Technical Communication, Project Management, Training
Education
Mount Saint Vincent University 1983 — 1987
BHEc, Consumer Studies
Amy Leigh Fraser's Innovatia Experience October 2011 - January 2013
Job Information Technology
Industry Information Technology and Services
Experience
Innovatia October 2011 - January 2013
Bluewave Energy Ltd. A Division of Parkland Industries February 2008 - September 2010
Education
CompuCollege 2007 — 2008
Information Systems Administrator, IT
Saint Mary's University 2006 — 2008
BA, Psychology
Innovatia October 2011 - January 2013
Bluewave Energy Ltd. A Division of Parkland Industries February 2008 - September 2010
Education
CompuCollege 2007 — 2008
Information Systems Administrator, IT
Saint Mary's University 2006 — 2008
BA, Psychology
Roger (Trey) Ragland's Innovatia Experience April 2003 - Present
Job Contractor at Innovatia, Inc.
Industry Telecommunications
Experience
Innovatia April 2003 - Present
Self-employed November 2000 - Present
Skills
Telecommunications, Software Documentation, Troubleshooting, Team Leadership
Education
Catawba College 1986 — 1990
Bachelor of Arts (B.A.), Accounting
Lexington Theological Seminary
Master's Degree, Theology/Theological Studies
Innovatia April 2003 - Present
Self-employed November 2000 - Present
Skills
Telecommunications, Software Documentation, Troubleshooting, Team Leadership
Education
Catawba College 1986 — 1990
Bachelor of Arts (B.A.), Accounting
Lexington Theological Seminary
Master's Degree, Theology/Theological Studies
Tracy LeFebre's Innovatia Experience 2002 - 2006
Job teacher at Mesa County School District 51
Industry Education Management
Experience
Mesa County School District 51 August 2008 - Present
Innovatia 2002 - 2006
Nortel Networks 1987 - 2002
Education
Colorado Mesa University
Metropolitan State College of Denver
Mesa County School District 51 August 2008 - Present
Innovatia 2002 - 2006
Nortel Networks 1987 - 2002
Education
Colorado Mesa University
Metropolitan State College of Denver
Insight Global
Alliance Data
DST Systems
SunGard Availability Services
Perficient
Mphasis
Hexaware Technologies
Pearson VUE