MRS BPO, LLC
Industry: IT service management company
DescriptionFounded: 1991 Subsidiary: Vantage Sourcing, LLCFeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportMRS BPO, LLCWebsiteDirections Saved (0) Saved Save 33 Google reviews Corporate office Address: 1930 Olney Ave, Cherry Hill, NJ 08003 Hours: Closes soon: 9PM ⋅ Opens 8AM Thu Wednesday8AM–9PMThursday8AM–9PMFriday8AM–9PMSaturday8AM–2PMSundayClosedMonday8AM–9PMTuesday8AM–9PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (888) 334-5677: : : Place name: : : Category: Website: : Website: https://www.mrsbpo.com/ Category: Corporate office Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question Q: If i settle a debt or make an agreement with your company is it possible to receive a letter or email stating that my claim has been settled?A: I can only pay down debt over a period of time. when the debt is paid will that be reflected on my credit report? will those credit cards restore my charging ability(3 more answers)See all questions (2)
MRS BPO, LLC List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at MRS BPO, LLC. You can filter them based on skills, years of employment, job, education, department, and prior employment.
MRS BPO, LLC Salaries. You can even request information on how much does MRS BPO, LLC pay if you want to. Learn about salaries, pros and cons of working for MRS BPO, LLC directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
54 MRS BPO, LLC employees in database. Find out everything there's to know about MRS BPO, LLC employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
MRS BPO, LLC Employees
Employee
Years
Job
Industry
Daniel Darnulc Daniel Darnulc's MRS BPO, LLC Experience 2013 - 2013
Job Director of Operations, Teleperformance USA
Industry Consumer Services
Experience
GC Services January 2007 - January 2013
MRS BPO, LLC 2013 - 2013
Skills
Call Center Management, Manage Client..., P & L Ownership, Management Skills..., Microsoft Office, Employee Relations, Performance Management, Operations Management, Process Improvement, Vendor Management, Customer Satisfaction, Customer Retention, Customer Experience, CRM, Call Centers, Customer Service, Leadership, Management, Team Building
Education
State University of NY, Old Westbury 1984 — 1986
Bachelor's degree, Agricultural Business and Management
Nassau Community College 1980 — 1984
Business Administration and Management, General
GC Services January 2007 - January 2013
MRS BPO, LLC 2013 - 2013
Skills
Call Center Management, Manage Client..., P & L Ownership, Management Skills..., Microsoft Office, Employee Relations, Performance Management, Operations Management, Process Improvement, Vendor Management, Customer Satisfaction, Customer Retention, Customer Experience, CRM, Call Centers, Customer Service, Leadership, Management, Team Building
Education
State University of NY, Old Westbury 1984 — 1986
Bachelor's degree, Agricultural Business and Management
Nassau Community College 1980 — 1984
Business Administration and Management, General
Don Siler Don Siler's MRS BPO, LLC Experience April 2007 - November 2012
Job Senior Director, Enterprise Sales at Ontario Systems
Industry Executive Office
Experience
Ontario Systems December 2012 - Present
Earlham College Athletic Alumni Association 2003 - Present
Premier Property Management Group, LLC 1997 - Present
MRS BPO LLC April 2007 - November 2012
Ontario Systems March 2004 - March 2007
Premiere Credit of North America March 2002 - March 2004
Skills
Strategic Planning, Call Center, Team Building, Process Improvement, Leadership, Executive Management, Account Management, Sales, Team Leadership, Management, Coaching, Negotiation, Customer Service, Business Development, Credit Cards, Call Centers, Marketing, B2B, Selling, Business Strategy, Solution Selling, Sales Management, CRM, Entrepreneurship, Strategy
Education
Anderson University 1997 — 1999
MBA, Business Administration
Earlham College 1991 — 1995
Bachelors, Computer Science
Ontario Systems December 2012 - Present
Earlham College Athletic Alumni Association 2003 - Present
Premier Property Management Group, LLC 1997 - Present
MRS BPO LLC April 2007 - November 2012
Ontario Systems March 2004 - March 2007
Premiere Credit of North America March 2002 - March 2004
Skills
Strategic Planning, Call Center, Team Building, Process Improvement, Leadership, Executive Management, Account Management, Sales, Team Leadership, Management, Coaching, Negotiation, Customer Service, Business Development, Credit Cards, Call Centers, Marketing, B2B, Selling, Business Strategy, Solution Selling, Sales Management, CRM, Entrepreneurship, Strategy
Education
Anderson University 1997 — 1999
MBA, Business Administration
Earlham College 1991 — 1995
Bachelors, Computer Science
Rick Freedman's MRS BPO, LLC Experience October 1991 - Present
Job Vice President at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC October 1991 - Present
Williamson-Corinthian Lodge No. 368, F&AM January 1990 - Present
Pennsylvania DeMolay (Volunteer Leadership Youth Organization) October 1994 - Present
DeMolay International July 1997 - Present
Valley of Philadelphia; Ancient Accepted Scottish Rite October 1996 - Present
Skills
Operations Management, Executive Management, Team Building, Risk Management, Customer Service, Credit, Fundraising, Public Speaking, Troubleshooting, Property Management, Insurance, Executive Coaching, Leadership, Call Centers, Microsoft Office, Coaching, Training, Management, Leadership Development, Budgets, Process Improvement, Strategic Planning, Team Leadership, Policy, Analysis, Change Management, Program Management, Strategy, Project Management, Supervisory Skills, Vendor Management
Education
Temple University
MRS BPO, LLC October 1991 - Present
Williamson-Corinthian Lodge No. 368, F&AM January 1990 - Present
Pennsylvania DeMolay (Volunteer Leadership Youth Organization) October 1994 - Present
DeMolay International July 1997 - Present
Valley of Philadelphia; Ancient Accepted Scottish Rite October 1996 - Present
Skills
Operations Management, Executive Management, Team Building, Risk Management, Customer Service, Credit, Fundraising, Public Speaking, Troubleshooting, Property Management, Insurance, Executive Coaching, Leadership, Call Centers, Microsoft Office, Coaching, Training, Management, Leadership Development, Budgets, Process Improvement, Strategic Planning, Team Leadership, Policy, Analysis, Change Management, Program Management, Strategy, Project Management, Supervisory Skills, Vendor Management
Education
Temple University
Erica Watson's MRS BPO, LLC Experience October 2004 - November 2009
Job Freelance Creative Producer
Industry Media Production
Experience
The Children's Hospital of Philadelphia June 2015 - Present
Temple Performing Arts Center March 2015 - May 2015
Accelerate Entertainment September 2014 - December 2014
Chain Camera Pictures August 2014 - December 2014
University of Pennsylvania Health System March 2011 - August 2014
MRS BPO, LLC October 2004 - November 2009
Skills
Video Production, Creative Writing, Videography, Concept Development, NewTek Tri Caster, Video Switcher, Segment Production, Power Director, Pro Tools, Final Cut Pro, Video Editing, Editing, Audio Transcription, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research, Critical Thinking, Time Management, Leadership, Customer Service, Public Speaking, Social Media, Social Networking, Facebook, Call Centers
Education
Temple University 2013 — 2015
Bachelor of Arts (B.A.), Media Studies and Production
Community College of Philadelphia 2011 — 2013
Associate of Arts (AA), Communication and Media Studies
The Children's Hospital of Philadelphia June 2015 - Present
Temple Performing Arts Center March 2015 - May 2015
Accelerate Entertainment September 2014 - December 2014
Chain Camera Pictures August 2014 - December 2014
University of Pennsylvania Health System March 2011 - August 2014
MRS BPO, LLC October 2004 - November 2009
Skills
Video Production, Creative Writing, Videography, Concept Development, NewTek Tri Caster, Video Switcher, Segment Production, Power Director, Pro Tools, Final Cut Pro, Video Editing, Editing, Audio Transcription, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research, Critical Thinking, Time Management, Leadership, Customer Service, Public Speaking, Social Media, Social Networking, Facebook, Call Centers
Education
Temple University 2013 — 2015
Bachelor of Arts (B.A.), Media Studies and Production
Community College of Philadelphia 2011 — 2013
Associate of Arts (AA), Communication and Media Studies
BEE DYMONDZ's MRS BPO, LLC Experience September 2011 - August 2013
Job CEO & President PARADOX Inc
Industry Music
Experience
Collections September 2011 - Present
LuSid Records February 2007 - Present
MRS BPO, LLC September 2011 - August 2013
Skills
Microsoft Word, Windows, Writing, Creative Writing, Android, Acting, Broadcast, Small Business, Microsoft Office, Microsoft Excel, Leadership, Operations Management, Music Production, Music Industry, Studio Recording, Recording, Record Labels, Pro Tools, Logic Pro, Digidesign, Video Production, Multi Tasking, Online Advertising, Advertising, Department Budgeting, Singing, Client Rapport, Organization, Post Production, Producing, Apple, iPhone, iPhoto, Keynote, Apple Numbers, Social Networking
Education
Berklee College of Music
Music Production, Music Theory and Composition
Capella University 2013 — 2015
Psychology
Salem Community College 2003 — 2005
Associate of Arts (AA)
Collections September 2011 - Present
LuSid Records February 2007 - Present
MRS BPO, LLC September 2011 - August 2013
Skills
Microsoft Word, Windows, Writing, Creative Writing, Android, Acting, Broadcast, Small Business, Microsoft Office, Microsoft Excel, Leadership, Operations Management, Music Production, Music Industry, Studio Recording, Recording, Record Labels, Pro Tools, Logic Pro, Digidesign, Video Production, Multi Tasking, Online Advertising, Advertising, Department Budgeting, Singing, Client Rapport, Organization, Post Production, Producing, Apple, iPhone, iPhoto, Keynote, Apple Numbers, Social Networking
Education
Berklee College of Music
Music Production, Music Theory and Composition
Capella University 2013 — 2015
Psychology
Salem Community College 2003 — 2005
Associate of Arts (AA)
Ryan Trapp Ryan Trapp's MRS BPO, LLC Experience June 2013 - August 2013
Job Studying MIS at Temple University
Industry Information Technology and Services
Experience
Fox School of Business at Temple University January 2014 - Present
MRS BPO, LLC June 2013 - August 2013
Sesame Place April 2011 - July 2012
Skills
Critical Thinking, Information Technology, Time Management, Expert Determination, Computer Proficiency, Computer Repair, Computer Hardware, Unix, PowerPoint, Cpr Certified, First Aid, Facebook, Microsoft Word, Youth Leadership, Microsoft Office, Public Speaking, Interpersonal..., Social Media, Microsoft Excel
Education
Temple University - Fox School of Business and Management 2013 — 2016
Management Information Systems, General
Rochester Institute of Technology 2012 — 2013
Management Information Systems, General
Fox School of Business at Temple University January 2014 - Present
MRS BPO, LLC June 2013 - August 2013
Sesame Place April 2011 - July 2012
Skills
Critical Thinking, Information Technology, Time Management, Expert Determination, Computer Proficiency, Computer Repair, Computer Hardware, Unix, PowerPoint, Cpr Certified, First Aid, Facebook, Microsoft Word, Youth Leadership, Microsoft Office, Public Speaking, Interpersonal..., Social Media, Microsoft Excel
Education
Temple University - Fox School of Business and Management 2013 — 2016
Management Information Systems, General
Rochester Institute of Technology 2012 — 2013
Management Information Systems, General
Kate Varevice's MRS BPO, LLC Experience April 2015 - Present
Job Client Services Manager at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC April 2015 - Present
EGS Corp October 2014 - Present
Skills
Social Media, Public Speaking, Event Planning, Social Media Marketing, Marketing, Customer Service, Copy Editing, Marketing Strategy, Blogging, Team Building, Editing, Copywriting, Microsoft Office, Content Management, Facebook, Online Advertising, Teaching, Social Networking, Public Relations, Research, Management
Education
University of Delaware 1997 — 2000
B.S. Education
University of Maryland 1995 — 1997
Bishop Eustace Prep 1991 — 1995
High School
MRS BPO, LLC April 2015 - Present
EGS Corp October 2014 - Present
Skills
Social Media, Public Speaking, Event Planning, Social Media Marketing, Marketing, Customer Service, Copy Editing, Marketing Strategy, Blogging, Team Building, Editing, Copywriting, Microsoft Office, Content Management, Facebook, Online Advertising, Teaching, Social Networking, Public Relations, Research, Management
Education
University of Delaware 1997 — 2000
B.S. Education
University of Maryland 1995 — 1997
Bishop Eustace Prep 1991 — 1995
High School
Yuri Lisiy Yuri Lisiy's MRS BPO, LLC Experience January 2011 - Present
Job Sr Software Engineer at TurnKey Computer Innovations Inc.
Industry Financial Services
Experience
MRS BPO, LLC January 2011 - Present
TurnKey Computer Innovations Inc. January 2009 - Present
BioClinica October 2008 - January 2010
MRS BPO, LLC January 2005 - October 2008
SciDyn / Science Dynamics Corp. June 1998 - June 2004
Skills
GUI Designing, GUI development, Microsoft SQL Server, C#, VB.NET, JavaScript, HTML, ASP.NET, ASP.NET AJAX, LINQ, Software Documentation, Requirements Gathering, Requirements Analysis, IP CCTV, CCTV, Network Administration, XML, Software Development, Web Applications, Visual Basic, OOP, ASP, Troubleshooting, Visual Studio, .NET, Web Services, MySQL, Web Development, Database Design, ADO.NET, VSS, Entity Framework, User Interface, Microsoft Technologies, Object Oriented Design, Software Design, User Interface Design, Enterprise Architecture, Business Process, Software Engineering, PostgreSQL
Education
Drexel University 2006 — 2007
Bucks County Community College 1996 — 1997
MRS BPO, LLC January 2011 - Present
TurnKey Computer Innovations Inc. January 2009 - Present
BioClinica October 2008 - January 2010
MRS BPO, LLC January 2005 - October 2008
SciDyn / Science Dynamics Corp. June 1998 - June 2004
Skills
GUI Designing, GUI development, Microsoft SQL Server, C#, VB.NET, JavaScript, HTML, ASP.NET, ASP.NET AJAX, LINQ, Software Documentation, Requirements Gathering, Requirements Analysis, IP CCTV, CCTV, Network Administration, XML, Software Development, Web Applications, Visual Basic, OOP, ASP, Troubleshooting, Visual Studio, .NET, Web Services, MySQL, Web Development, Database Design, ADO.NET, VSS, Entity Framework, User Interface, Microsoft Technologies, Object Oriented Design, Software Design, User Interface Design, Enterprise Architecture, Business Process, Software Engineering, PostgreSQL
Education
Drexel University 2006 — 2007
Bucks County Community College 1996 — 1997
Brittney Brewer, M.S.'s MRS BPO, LLC Experience January 2015 - Present
Job Human Resources Generalist at MRS BPO, LLC
Industry Human Resources
Experience
MRS BPO, LLC January 2015 - Present
Maryland School for the Blind May 2013 - June 2014
SunTrust Bank November 2012 - June 2014
SunTrust Bank November 2011 - November 2012
TD June 2011 - November 2011
Skills
Human Resources, Employee Relations, Onboarding, Microsoft Office, Interviews, Applicant Tracking..., Recruiting, Workflow Management, Pre-employment Testing, Fingerprinting, Reference Checking, Employee Referral..., New Hire Orientations, 401k, Interdepartmental..., Job Descriptions, Job Postings, ADP Payroll, HRIS, HR Policies, PTO, Leave of Absence..., FMLA, Workers Compensation, USERRA, Affirmative Action..., ADA Compliance, EEO/AA Compliance, Incident Response, Disciplinaries, Terminations
Education
Towson University 2011 — 2014
Master's degree, Human Resources Development, 3.8
Rowan University 2007 — 2011
Bachelor's degree, Law, 3.6
MRS BPO, LLC January 2015 - Present
Maryland School for the Blind May 2013 - June 2014
SunTrust Bank November 2012 - June 2014
SunTrust Bank November 2011 - November 2012
TD June 2011 - November 2011
Skills
Human Resources, Employee Relations, Onboarding, Microsoft Office, Interviews, Applicant Tracking..., Recruiting, Workflow Management, Pre-employment Testing, Fingerprinting, Reference Checking, Employee Referral..., New Hire Orientations, 401k, Interdepartmental..., Job Descriptions, Job Postings, ADP Payroll, HRIS, HR Policies, PTO, Leave of Absence..., FMLA, Workers Compensation, USERRA, Affirmative Action..., ADA Compliance, EEO/AA Compliance, Incident Response, Disciplinaries, Terminations
Education
Towson University 2011 — 2014
Master's degree, Human Resources Development, 3.8
Rowan University 2007 — 2011
Bachelor's degree, Law, 3.6
Althiea Cunningham-Lockley Althiea Cunningham-Lockley's MRS BPO, LLC Experience 2003 - 2011
Job Global Financial Crimes Compliance Analyst
Industry Banking
Experience
Bank of America August 2014 - Present
Bank of America May 2012 - August 2014
MRS BPO LLC 2003 - 2011
Skills
Coaching, Human Resources, Process Improvement, Employee Relations, Training, Team Leadership, Microsoft Word, Microsoft Excel, Credit Cards, Performance Management, Credit, Leadership, Microsoft Office, Credit Analysis, Call Centers, Recruiting, Relationship Management, Customer Service, Loans, Risk Management, Banking, Customer Retention, Management, Team Management, Finance, Customer Experience, Team Building, Time Management, Operations Management, Sales, BPO, Leadership Development, Employee Training, Employee Engagement, Hiring, Account Management, Business Development, Organizational..., Financial Services, Executive Management, Interviews, Staff Development, Onboarding
Education
Strayer University
Bachelor of Business Administration (B.B.A.)
Rutledge College
Associates Degree, Business Manangement
Bank of America August 2014 - Present
Bank of America May 2012 - August 2014
MRS BPO LLC 2003 - 2011
Skills
Coaching, Human Resources, Process Improvement, Employee Relations, Training, Team Leadership, Microsoft Word, Microsoft Excel, Credit Cards, Performance Management, Credit, Leadership, Microsoft Office, Credit Analysis, Call Centers, Recruiting, Relationship Management, Customer Service, Loans, Risk Management, Banking, Customer Retention, Management, Team Management, Finance, Customer Experience, Team Building, Time Management, Operations Management, Sales, BPO, Leadership Development, Employee Training, Employee Engagement, Hiring, Account Management, Business Development, Organizational..., Financial Services, Executive Management, Interviews, Staff Development, Onboarding
Education
Strayer University
Bachelor of Business Administration (B.B.A.)
Rutledge College
Associates Degree, Business Manangement
Tamika Muse Tamika Muse's MRS BPO, LLC Experience July 2014 - Present
Job Customer Identification Agent at MRS BPO, LLC
Industry Nonprofit Organization Management
Experience
MRS BPO, LLC July 2014 - Present
Allegheny Valley School 2006 - 2013
Cerebral Palsy of NJ June 2000 - April 2006
Skills
Supervisory Experience, Management, Human Resources, Outstanding..., Special Needs, Employment, Advocacy, Program Implementation, Efficiency, Interagency Coordination, Youth Mentoring, Internal Communications, Internal Investigations, Internal Audit, Volunteering, Community Outreach, Site Inspections, state inspection, Customer Service, Payroll, Residential Project..., Accident Investigation, Americans with..., Public Speaking, Career Development
Education
University of Phoenix 2011 — 2012
On Going, Human Resources Management and Services
Camden County College 2004 — 2006
On Going, Criminal Justice/Law Enforcement Administration
Career Link
Career Link
Career Link
MRS BPO, LLC July 2014 - Present
Allegheny Valley School 2006 - 2013
Cerebral Palsy of NJ June 2000 - April 2006
Skills
Supervisory Experience, Management, Human Resources, Outstanding..., Special Needs, Employment, Advocacy, Program Implementation, Efficiency, Interagency Coordination, Youth Mentoring, Internal Communications, Internal Investigations, Internal Audit, Volunteering, Community Outreach, Site Inspections, state inspection, Customer Service, Payroll, Residential Project..., Accident Investigation, Americans with..., Public Speaking, Career Development
Education
University of Phoenix 2011 — 2012
On Going, Human Resources Management and Services
Camden County College 2004 — 2006
On Going, Criminal Justice/Law Enforcement Administration
Career Link
Career Link
Career Link
James Cumberland's MRS BPO, LLC Experience May 2015 - Present
Job Jr. Systems Administrator at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC May 2015 - Present
Northland Group October 2014 - May 2015
Accounts Receivable Management, Inc - Now Northland Group March 2010 - October 2014
Geek Squad January 2005 - October 2008
Skills
Computer Hardware, Computer Information..., Computer Repair, Networking, Information Technology, System Administration, Troubleshooting, XP, Windows Vista, Windows 7, Computer Maintenance, Help Desk Support, Laptops, Cisco Technologies, Windows, Linux, Antivirus, Software Installation, Printers, A+ Certified, DNS, Group Policy, Hardware, Wireless Networking, DHCP, Remote Desktop, Windows XP, Network Administration, VPN
Education
O'Reilly School of Technology 2014 — 2015
Certificate of Professional Development, Linux Systems Administration, Certificate of Professional Development
DeVry University-Illinois
Network and System Administration/Administrator
Burlington County College 2008 — 2010
Burlington County Institute of Technology 2000 — 2004
MRS BPO, LLC May 2015 - Present
Northland Group October 2014 - May 2015
Accounts Receivable Management, Inc - Now Northland Group March 2010 - October 2014
Geek Squad January 2005 - October 2008
Skills
Computer Hardware, Computer Information..., Computer Repair, Networking, Information Technology, System Administration, Troubleshooting, XP, Windows Vista, Windows 7, Computer Maintenance, Help Desk Support, Laptops, Cisco Technologies, Windows, Linux, Antivirus, Software Installation, Printers, A+ Certified, DNS, Group Policy, Hardware, Wireless Networking, DHCP, Remote Desktop, Windows XP, Network Administration, VPN
Education
O'Reilly School of Technology 2014 — 2015
Certificate of Professional Development, Linux Systems Administration, Certificate of Professional Development
DeVry University-Illinois
Network and System Administration/Administrator
Burlington County College 2008 — 2010
Burlington County Institute of Technology 2000 — 2004
Ryan M. Schimmel Ryan M. Schimmel's MRS BPO, LLC Experience May 1996 - September 2001
Job Moving the Needle for Clients | Business Solutions & Market Insight for Sales/Marketing, Credit Risk & Supply Executives
Industry Information Services
Experience
Dun & Bradstreet November 2013 - Present
The CBE Group, Inc. August 2011 - 2013
Receivable Management Services (formerly Dun & Bradstreet RMS) January 2004 - August 2011
Metris Companies September 2001 - January 2004
MRS BPO, LLC May 1996 - September 2001
Skills
Leadership, Process Improvement, Operations Management, Strategic Planning, Risk Management, Business Development, Executive Management, Credit, Portfolio Management, Accounts Receivable, D&B Solutions, Outsourcing, CRM, Management, Analytics, Performance Management, P&L Management, Business Analysis, Credit Analysis, Finance, Credit Risk, BPO, Offshoring, Banking, Change Management, Cross-functional Team..., Budgets, Team Leadership, Analysis, Forecasting, Training, Start-ups, Vendor Management, Employee Engagement, Financial Analysis, Call Centers, Recruiting, Credit Cards, Financial Services, Customer Service, Relationship Management, Customer Retention, Collections, Sales, Thought Leadership
Education
Penn State University 1988 — 1992
BS, Health Policy & Administration
Temple University - Fox School of Business and Management
MBA, Finance
Dun & Bradstreet November 2013 - Present
The CBE Group, Inc. August 2011 - 2013
Receivable Management Services (formerly Dun & Bradstreet RMS) January 2004 - August 2011
Metris Companies September 2001 - January 2004
MRS BPO, LLC May 1996 - September 2001
Skills
Leadership, Process Improvement, Operations Management, Strategic Planning, Risk Management, Business Development, Executive Management, Credit, Portfolio Management, Accounts Receivable, D&B Solutions, Outsourcing, CRM, Management, Analytics, Performance Management, P&L Management, Business Analysis, Credit Analysis, Finance, Credit Risk, BPO, Offshoring, Banking, Change Management, Cross-functional Team..., Budgets, Team Leadership, Analysis, Forecasting, Training, Start-ups, Vendor Management, Employee Engagement, Financial Analysis, Call Centers, Recruiting, Credit Cards, Financial Services, Customer Service, Relationship Management, Customer Retention, Collections, Sales, Thought Leadership
Education
Penn State University 1988 — 1992
BS, Health Policy & Administration
Temple University - Fox School of Business and Management
MBA, Finance
Rich Cichon Rich Cichon's MRS BPO, LLC Experience April 2007 - Present
Job Manager of Contact Development at MRS BPO LLC
Industry Telecommunications
Experience
C-n-H Quarter Horses May 2000 - Present
MRS BPO LLC. April 2007 - Present
MRS BPO LLC February 2014 - January 2015
Alliance Data June 2002 - April 2007
Allied Interstate February 2001 - June 2002
Chase Manhattan Mortgage Corporation September 1998 - February 2001
Skills
Call Center, Team Building, Coaching, Performance Management, Customer Service, Writing, Hands-on Training, PowerPoint, Training Facilitation, Management, Customer Experience, Hiring, Training, Interviews, Customer Retention, Call Centers, Employee Relations, Supervisory Skills, Time Management, Public Speaking, Customer Satisfaction, Change Management, Leadership, Microsoft Office, Team Leadership, Program Management, Sales
Education
US Career Institute 2012 — 2013
Certificate, Massage Therapy/Therapeutic Massage, 96% A
Ohio University 1993 — 1998
Associate of Science (AS), Science
Belmont Technical College 1993 — 1994
Computer Programming
Buckeye Local High School 1990 — 1993
Diploma, College Prep
C-n-H Quarter Horses May 2000 - Present
MRS BPO LLC. April 2007 - Present
MRS BPO LLC February 2014 - January 2015
Alliance Data June 2002 - April 2007
Allied Interstate February 2001 - June 2002
Chase Manhattan Mortgage Corporation September 1998 - February 2001
Skills
Call Center, Team Building, Coaching, Performance Management, Customer Service, Writing, Hands-on Training, PowerPoint, Training Facilitation, Management, Customer Experience, Hiring, Training, Interviews, Customer Retention, Call Centers, Employee Relations, Supervisory Skills, Time Management, Public Speaking, Customer Satisfaction, Change Management, Leadership, Microsoft Office, Team Leadership, Program Management, Sales
Education
US Career Institute 2012 — 2013
Certificate, Massage Therapy/Therapeutic Massage, 96% A
Ohio University 1993 — 1998
Associate of Science (AS), Science
Belmont Technical College 1993 — 1994
Computer Programming
Buckeye Local High School 1990 — 1993
Diploma, College Prep
Kristin Donnelly Kristin Donnelly's MRS BPO, LLC Experience July 2012 - Present
Job Recruiter at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC July 2012 - Present
Sapphire Technologies U.S., a Randstad Company May 2009 - August 2009
Kenexa April 2005 - April 2009
Skills
Employee Relations, Recruiting, Talent Management, Human Resources, Applicant Tracking...
Education
West Chester University of Pennsylvania 2001 — 2003
Bachelor of Arts (B.A.), Psychology
East Stroudsburg University of Pennsylvania 1999 — 2001
MRS BPO, LLC July 2012 - Present
Sapphire Technologies U.S., a Randstad Company May 2009 - August 2009
Kenexa April 2005 - April 2009
Skills
Employee Relations, Recruiting, Talent Management, Human Resources, Applicant Tracking...
Education
West Chester University of Pennsylvania 2001 — 2003
Bachelor of Arts (B.A.), Psychology
East Stroudsburg University of Pennsylvania 1999 — 2001
Karen McCrea Karen McCrea's MRS BPO, LLC Experience November 2002 - August 2012
Job Support Coordinator/Case Manager at PHMC
Industry Mental Health Care
Experience
PHMC May 2013 - Present
Apple Pie Christian Academy August 2012 - December 2012
MRS BPO, LLC November 2002 - August 2012
Skills
Psychology, Communication, Exceptional Listener, Social Skills, Child Development, Time Management, Critical Thinking, Accounting
Education
Chestnut Hill College 2011 — 2013
Bachelors, Human Services
Community College of Philadelphia 2008 — 2010
Associates, Liberal Studies
Thomas Jefferson University 2008 — 2009
Certification, Sterile Processing Technology/Technician
PHMC May 2013 - Present
Apple Pie Christian Academy August 2012 - December 2012
MRS BPO, LLC November 2002 - August 2012
Skills
Psychology, Communication, Exceptional Listener, Social Skills, Child Development, Time Management, Critical Thinking, Accounting
Education
Chestnut Hill College 2011 — 2013
Bachelors, Human Services
Community College of Philadelphia 2008 — 2010
Associates, Liberal Studies
Thomas Jefferson University 2008 — 2009
Certification, Sterile Processing Technology/Technician
Angela Gary Angela Gary's MRS BPO, LLC Experience September 2013 - March 2014
Job Hospitality Professional
Industry Hospitality
Experience
MRS BPO, LLC September 2013 - March 2014
MRS BPO, LLC April 2012 - September 2013
Loews Hotels February 2009 - December 2010
Loews Hotels June 2008 - January 2009
Communities in Schools of Philadelphia Inc September 2002 - May 2008
Eat-n-Park Hospitality Group June 2007 - August 2007
Education
University of Maryland Eastern Shore 2004 — 2008
Bachelors, Hotel and Restaurant Management
MRS BPO, LLC September 2013 - March 2014
MRS BPO, LLC April 2012 - September 2013
Loews Hotels February 2009 - December 2010
Loews Hotels June 2008 - January 2009
Communities in Schools of Philadelphia Inc September 2002 - May 2008
Eat-n-Park Hospitality Group June 2007 - August 2007
Education
University of Maryland Eastern Shore 2004 — 2008
Bachelors, Hotel and Restaurant Management
William Knight William Knight's MRS BPO, LLC Experience February 2010 - August 2010
Job Intern at Wumdrop Corporation
Industry Higher Education
Experience
Market Resource Partners February 2015 - Present
Wumdrop Corporation August 2014 - Present
LA Fitness April 2013 - August 2014
Millersville University 2014 - 2014
MRS BPO, LLC February 2010 - August 2010
Town Sports International September 2006 - August 2009
Skills
Leadership, Web Development, HTML5, International Marketing, WAMP, PHP, User Interface Design, C++, JavaScript, Social Media Marketing, Financial Analysis, CSS, Project Management, Operations Management, Public Speaking, Marketing Communications, E-commerce, Web Applications, XAMPP, International Business, International..., International Relations, C#, Github, Git, Ruby, Ruby on Rails, Angular.js, Node.js, Database Development, SQL
Education
Millersville University of Pennsylvania 2011 — 2014
Bachelor's degree, Management Science
Shippensburg University of Pennsylvania
Shippensburg University of Pennsylvania
Market Resource Partners February 2015 - Present
Wumdrop Corporation August 2014 - Present
LA Fitness April 2013 - August 2014
Millersville University 2014 - 2014
MRS BPO, LLC February 2010 - August 2010
Town Sports International September 2006 - August 2009
Skills
Leadership, Web Development, HTML5, International Marketing, WAMP, PHP, User Interface Design, C++, JavaScript, Social Media Marketing, Financial Analysis, CSS, Project Management, Operations Management, Public Speaking, Marketing Communications, E-commerce, Web Applications, XAMPP, International Business, International..., International Relations, C#, Github, Git, Ruby, Ruby on Rails, Angular.js, Node.js, Database Development, SQL
Education
Millersville University of Pennsylvania 2011 — 2014
Bachelor's degree, Management Science
Shippensburg University of Pennsylvania
Shippensburg University of Pennsylvania
Doug Potter Doug Potter's MRS BPO, LLC Experience January 2002 - 2004
Job Operations Manager at Oxford Law LLC
Industry Legal Services
Experience
Oxford Law LLC April 2015 - Present
Goldstein & Dun Associates October 2014 - April 2015
Assigned Credit Solutions June 2010 - October 2014
MRS BPO, LLC January 2002 - 2004
Skills
Credit and Collections, Skip Tracing, Accounts Receivable, Debt Buyers, Credit Card Debt, Management, Leadership Development, Team Building, Integrity, Risk Management, Banking, Process Improvement, Credit, Portfolio Management, Analysis, Executive Management, Credit Cards, Operations Management, Leadership, Call Centers, Finance
Education
Penn State University 1998 — 2002
lower merion 1994 — 1998
lower merion 1994 — 1998
Oxford Law LLC April 2015 - Present
Goldstein & Dun Associates October 2014 - April 2015
Assigned Credit Solutions June 2010 - October 2014
MRS BPO, LLC January 2002 - 2004
Skills
Credit and Collections, Skip Tracing, Accounts Receivable, Debt Buyers, Credit Card Debt, Management, Leadership Development, Team Building, Integrity, Risk Management, Banking, Process Improvement, Credit, Portfolio Management, Analysis, Executive Management, Credit Cards, Operations Management, Leadership, Call Centers, Finance
Education
Penn State University 1998 — 2002
lower merion 1994 — 1998
lower merion 1994 — 1998
Elaine Angelucci Elaine Angelucci's MRS BPO, LLC Experience April 2014 - Present
Job Office / Admin.
Industry Retail
Gary Ratliff Gary Ratliff's MRS BPO, LLC Experience July 2013 - September 2013
Job Healthcare Supply Chain Professional
Industry Hospital & Health Care
Experience
University of Phoenix March 2013 - Present
MRS BPO, LLC July 2013 - September 2013
Nationwide Childrens Hospital January 2002 - November 2012
Nationwide Childrens Hospital January 1996 - January 2002
Nationwide Childrens Hospital January 1992 - January 1996
Nationwide Childrens Hospital June 1988 - January 1992
Nationwide Childrens Hospital June 1987 - June 1988
Skills
ERP, Supply Chain Automation, Supply Chain Operations, Contract Negotiation, Inventory Control, Supply Chain Management, Team Building, Hospitals, Supply Chain, Inventory Management, Strategic Sourcing, Process Improvement, Project Management, Operations Management, Materials Management, Healthcare Management, Management, Department Budgeting, Capital Budgeting, Distribution Center..., Shipping, Receiving, Microsoft Office, RFID applications, Barcode, Linen, Couriers, Following Instructions, Logical Thinker, Delivering Results, Applying Expertise, Adhering to Values, Writing, Ethical, Teamwork Centered, Well Resourced, Change Management, Business Planning, Contract Management, Employee Relations, Mentoring, Time Management, Beyond.net, FDCPA, Predictive Dialers, Logistics Management, Visio, Medical Devices, Healthcare, Logistics
Education
University of Phoenix 2008 — 2013
Associate of Arts, Foundations of Business
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 50th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 49th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 48th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Aspects & Effects of Current Federal Healthcare Reform, .10 Continuing Education Units
Bucyrus Community Hospital
Certificate of Attendance, Strategic National Stockpile and Regional Resource Training, 1.0 Contact Hour
Nationwide Children's Hospital
Professional Development, Pivot Tables/Charts & Database Features, Certificate of Completion
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 47th Annual Conference & Exhibition, 1.4 Continuing Education Units
IACET
Certificate of Attendance, "Returning Nurses' Time to the Bedside: The Impact of Decentralization on Nurses' Walking Time", .15 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 46th Annual Conference & Exhibition, 1.25 Continuing Education Units
University of Phoenix March 2013 - Present
MRS BPO, LLC July 2013 - September 2013
Nationwide Childrens Hospital January 2002 - November 2012
Nationwide Childrens Hospital January 1996 - January 2002
Nationwide Childrens Hospital January 1992 - January 1996
Nationwide Childrens Hospital June 1988 - January 1992
Nationwide Childrens Hospital June 1987 - June 1988
Skills
ERP, Supply Chain Automation, Supply Chain Operations, Contract Negotiation, Inventory Control, Supply Chain Management, Team Building, Hospitals, Supply Chain, Inventory Management, Strategic Sourcing, Process Improvement, Project Management, Operations Management, Materials Management, Healthcare Management, Management, Department Budgeting, Capital Budgeting, Distribution Center..., Shipping, Receiving, Microsoft Office, RFID applications, Barcode, Linen, Couriers, Following Instructions, Logical Thinker, Delivering Results, Applying Expertise, Adhering to Values, Writing, Ethical, Teamwork Centered, Well Resourced, Change Management, Business Planning, Contract Management, Employee Relations, Mentoring, Time Management, Beyond.net, FDCPA, Predictive Dialers, Logistics Management, Visio, Medical Devices, Healthcare, Logistics
Education
University of Phoenix 2008 — 2013
Associate of Arts, Foundations of Business
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 50th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 49th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 48th Annual Conference & Exhibition, 1.25 Continuing Education Units
AHRMM
Certificate of Attendance, Aspects & Effects of Current Federal Healthcare Reform, .10 Continuing Education Units
Bucyrus Community Hospital
Certificate of Attendance, Strategic National Stockpile and Regional Resource Training, 1.0 Contact Hour
Nationwide Children's Hospital
Professional Development, Pivot Tables/Charts & Database Features, Certificate of Completion
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 47th Annual Conference & Exhibition, 1.4 Continuing Education Units
IACET
Certificate of Attendance, "Returning Nurses' Time to the Bedside: The Impact of Decentralization on Nurses' Walking Time", .15 Continuing Education Units
AHRMM
Certificate of Attendance, Association for Healthcare Resource & Materials Management 46th Annual Conference & Exhibition, 1.25 Continuing Education Units
Anzor Misabishvili Anzor Misabishvili's MRS BPO, LLC Experience February 2014 - Present
Job Project Manager; PMP
Industry Information Technology and Services
Experience
MRS BPO, LLC February 2014 - Present
Caucasus Environmental NGO Network (CENN) May 2012 - January 2014
TBSC Consulting November 2009 - May 2012
USAID Business Climate Reform Project April 2008 - January 2009
Skills
Market Research, Proposal Writing, Report Writing, Russian, Project Management, Proposal Preparation, Impact Evaluation, Business English, Questionnaire Design, Turkish, Environmental Economics
Education
Šavi Zgvis Saertašoriso Universiteti 2006 — 2010
Bachelor, Business Administration
Coursera
Coursera
MRS BPO, LLC February 2014 - Present
Caucasus Environmental NGO Network (CENN) May 2012 - January 2014
TBSC Consulting November 2009 - May 2012
USAID Business Climate Reform Project April 2008 - January 2009
Skills
Market Research, Proposal Writing, Report Writing, Russian, Project Management, Proposal Preparation, Impact Evaluation, Business English, Questionnaire Design, Turkish, Environmental Economics
Education
Šavi Zgvis Saertašoriso Universiteti 2006 — 2010
Bachelor, Business Administration
Coursera
Coursera
Brandon DeJesus Brandon DeJesus's MRS BPO, LLC Experience March 2013 - December 2014
Job Insurance Counselor at AAA MidAtlantic
Industry Insurance
Experience
AAA Mid-Atlantic December 2014 - Present
MRS BPO, LLC March 2013 - December 2014
Northwestern Mutual April 2012 - February 2013
Borgata Hotel Casino & Spa August 2009 - March 2012
Education
King's College 2005 — 2009
Bachelor of Science, Marketing
Audubon High School 2001 — 2005
High school diploma
AAA Mid-Atlantic December 2014 - Present
MRS BPO, LLC March 2013 - December 2014
Northwestern Mutual April 2012 - February 2013
Borgata Hotel Casino & Spa August 2009 - March 2012
Education
King's College 2005 — 2009
Bachelor of Science, Marketing
Audubon High School 2001 — 2005
High school diploma
Stacey Rosen Lazar Stacey Rosen Lazar's MRS BPO, LLC Experience January 2004 - June 2008
Job Regional Account Executive
Industry Executive Office
Experience
RE BUSINESS SOLUTIONS April 2012 - Present
MRS BPO, LLC January 2004 - June 2008
North American Video Distributor September 1991 - March 2004
Skills
Customer Service, Cold Calling, Account Management, Sales, New Business Development, Sales Process, Sales Management, B2B, Finance, Salesforce.com, Business Development, Team Building, Management, Contract Negotiation, Negotiation
Education
Temple University College of Education 1982 — 1986
Bachelor's degree, Early Childhood Education and Teaching
Temple University 1981 — 1985
Bachelors, Bachelors of Science
RE BUSINESS SOLUTIONS April 2012 - Present
MRS BPO, LLC January 2004 - June 2008
North American Video Distributor September 1991 - March 2004
Skills
Customer Service, Cold Calling, Account Management, Sales, New Business Development, Sales Process, Sales Management, B2B, Finance, Salesforce.com, Business Development, Team Building, Management, Contract Negotiation, Negotiation
Education
Temple University College of Education 1982 — 1986
Bachelor's degree, Early Childhood Education and Teaching
Temple University 1981 — 1985
Bachelors, Bachelors of Science
Lauren Walden Lauren Walden's MRS BPO, LLC Experience February 2013 - Present
Job Recovery Agent at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC February 2013 - Present
Education
Camden County College
Timber Creek Regional High School
MRS BPO, LLC February 2013 - Present
Education
Camden County College
Timber Creek Regional High School
AARON MACK AARON MACK's MRS BPO, LLC Experience December 2013 - Present
Job Client Services Liaison at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC December 2013 - Present
M.R.S. Associates January 2009 - December 2013
M.R.S. Associates August 2001 - December 2008
Skills
Microsoft Office, Process Improvement, Employee Relations, Customer Service, Team Building, Call Centers, Credit Cards, Risk Management, Leadership, Forecasting, Accounts Receivable, Loans, Coaching
Education
Houghton College 1997 — 2001
Bachelor of Arts (B.A.), History
MRS BPO, LLC December 2013 - Present
M.R.S. Associates January 2009 - December 2013
M.R.S. Associates August 2001 - December 2008
Skills
Microsoft Office, Process Improvement, Employee Relations, Customer Service, Team Building, Call Centers, Credit Cards, Risk Management, Leadership, Forecasting, Accounts Receivable, Loans, Coaching
Education
Houghton College 1997 — 2001
Bachelor of Arts (B.A.), History
Kevin Hagamin sr Kevin Hagamin sr's MRS BPO, LLC Experience August 2009 - March 2014
Job at
Industry Management Consulting
Experience
GlobalFit August 2014 - Present
Look up radio AMP with Kev &Pete July 2013 - Present
MRS BPO, LLC August 2009 - March 2014
LA Fitness January 2006 - January 2009
ARM - Accounts Receivable Management January 2004 - July 2007
Citizens Bank January 1998 - April 2004
Skills
Call Center, Operations Management, Customer Service, Team Building, Team Leadership, Negotiation, Change Management, Strategic Planning, Account Management, Management, Sales, Leadership, Business Analysis, Team Management, Strategy, Marketing, Management Consulting, Banking, Business Planning, Employee Relations, Start-ups, Customer Satisfaction, Entrepreneurship, Call Centers, Training
Education
La Salle University
Associate’s Degree, Business and Personal/Financial Services Marketing Operations
GlobalFit August 2014 - Present
Look up radio AMP with Kev &Pete July 2013 - Present
MRS BPO, LLC August 2009 - March 2014
LA Fitness January 2006 - January 2009
ARM - Accounts Receivable Management January 2004 - July 2007
Citizens Bank January 1998 - April 2004
Skills
Call Center, Operations Management, Customer Service, Team Building, Team Leadership, Negotiation, Change Management, Strategic Planning, Account Management, Management, Sales, Leadership, Business Analysis, Team Management, Strategy, Marketing, Management Consulting, Banking, Business Planning, Employee Relations, Start-ups, Customer Satisfaction, Entrepreneurship, Call Centers, Training
Education
La Salle University
Associate’s Degree, Business and Personal/Financial Services Marketing Operations
Latifah Abdullah's MRS BPO, LLC Experience November 2013 - Present
Job Resolution Agent
Industry Consumer Services
Experience
MRS BPO, LLC November 2013 - Present
Pier 1 Imports March 2011 - October 2012
Adecco Temp Agency/ ETS February 2010 - December 2010
Conference & Meeting Services June 2008 - August 2009
Kohl’s Department Store October 2008 - April 2009
Conference & Meeting Services June 2006 - August 2007
Skills
Communication, Microsoft Excel, Microsoft Word, Microsoft Office, Mainframe
Education
The College of New Jersey 2005 — 2009
Bachelor of Science Degree, Criminology
MRS BPO, LLC November 2013 - Present
Pier 1 Imports March 2011 - October 2012
Adecco Temp Agency/ ETS February 2010 - December 2010
Conference & Meeting Services June 2008 - August 2009
Kohl’s Department Store October 2008 - April 2009
Conference & Meeting Services June 2006 - August 2007
Skills
Communication, Microsoft Excel, Microsoft Word, Microsoft Office, Mainframe
Education
The College of New Jersey 2005 — 2009
Bachelor of Science Degree, Criminology
Kim Massey's MRS BPO, LLC Experience 2005 - 2008
Job Vice President of Business Development
Industry Financial Services
Experience
Account Control Technology, Inc. February 2014 - Present
LCS Financial Services 2011 - 2013
National Bankruptcy Services, LLC 2009 - 2010
United Recovery Systems LP 2008 - 2009
MRS BPO, LLC 2005 - 2008
Ford Motor Credit Company 1998 - 2005
Ford Motor Credit Company 1998 - 2002
Discover Financial Services 1988 - 1997
Skills
Credit, Call Center, Vendor Management, Relationship Management, Outsourcing, BPO, Business Development, Six Sigma, Operations Management, Strategic Planning, Analytics, Portfolio Management, Sales, Sales Management, Auto, Collections, Call Centers, Process Improvement, Credit Cards, Selling, Change Management, CRM, Corporate Sales..., Financial Services, Strategy, Risk Management, Executive Management, New Business Development, Customer Retention, Leadership, Customer Satisfaction, Start-ups, Management, Sales Presentations, Mortgage Lending, Program Management, Banking, Team Building, Account Management, Contract Negotiation, Forecasting, Loans, Sales Process, Salesforce.com, Team Leadership, Loss Mitigation, Recruiting, Business Analysis, P&L Management, Strategic Partnerships
Education
Arizona State University 1985 — 1989
Bachelors of Science, Justice Studies
Account Control Technology, Inc. February 2014 - Present
LCS Financial Services 2011 - 2013
National Bankruptcy Services, LLC 2009 - 2010
United Recovery Systems LP 2008 - 2009
MRS BPO, LLC 2005 - 2008
Ford Motor Credit Company 1998 - 2005
Ford Motor Credit Company 1998 - 2002
Discover Financial Services 1988 - 1997
Skills
Credit, Call Center, Vendor Management, Relationship Management, Outsourcing, BPO, Business Development, Six Sigma, Operations Management, Strategic Planning, Analytics, Portfolio Management, Sales, Sales Management, Auto, Collections, Call Centers, Process Improvement, Credit Cards, Selling, Change Management, CRM, Corporate Sales..., Financial Services, Strategy, Risk Management, Executive Management, New Business Development, Customer Retention, Leadership, Customer Satisfaction, Start-ups, Management, Sales Presentations, Mortgage Lending, Program Management, Banking, Team Building, Account Management, Contract Negotiation, Forecasting, Loans, Sales Process, Salesforce.com, Team Leadership, Loss Mitigation, Recruiting, Business Analysis, P&L Management, Strategic Partnerships
Education
Arizona State University 1985 — 1989
Bachelors of Science, Justice Studies
Shelby Liquori Shelby Liquori's MRS BPO, LLC Experience June 2013 - Present
Job Box Office at The Fillmore
Industry Music
Experience
The Fillmore Philadelphia September 2015 - Present
MRS BPO, LLC June 2013 - Present
iHeartMedia December 2014 - December 2014
iHeartMedia January 2014 - September 2014
Nanny August 2012 - May 2013
iQor January 2012 - May 2013
Walkingstick Presents October 2011 - August 2012
Fat Kid Rules The World/ White Water Films June 2012 - June 2012
JC Penney October 2011 - December 2011
Shop Rite May 2009 - September 2011
Skills
Music Industry, Entertainment Industry, Brand Ambassadors, Brand Awareness, Social Media, Social Networking, Microsoft Word, Microsoft Excel, PowerPoint, Keynote, iMovie, Marketing, Promotion, Customer Service, Phone Etiquette, Problem Solving, Thinking Outside The Box, Self Learning, Strongly self-motivated, Self Starter, Garage Band, Negotiation, Professional..., Box Office, Cashiering, Money Handling, Social Media Marketing, Guerilla Marketing, Apple, iTunes, Mac OS, Public Relations, Call Centers, Financial Recovery, Organization, Time Management, Windows, Music Festivals, Promotions, Customer Satisfaction, OS X, Facebook
Education
Full Sail University 2010 — 2013
Bachelor of Science (B.S.), Music Business, 3.88
The Fillmore Philadelphia September 2015 - Present
MRS BPO, LLC June 2013 - Present
iHeartMedia December 2014 - December 2014
iHeartMedia January 2014 - September 2014
Nanny August 2012 - May 2013
iQor January 2012 - May 2013
Walkingstick Presents October 2011 - August 2012
Fat Kid Rules The World/ White Water Films June 2012 - June 2012
JC Penney October 2011 - December 2011
Shop Rite May 2009 - September 2011
Skills
Music Industry, Entertainment Industry, Brand Ambassadors, Brand Awareness, Social Media, Social Networking, Microsoft Word, Microsoft Excel, PowerPoint, Keynote, iMovie, Marketing, Promotion, Customer Service, Phone Etiquette, Problem Solving, Thinking Outside The Box, Self Learning, Strongly self-motivated, Self Starter, Garage Band, Negotiation, Professional..., Box Office, Cashiering, Money Handling, Social Media Marketing, Guerilla Marketing, Apple, iTunes, Mac OS, Public Relations, Call Centers, Financial Recovery, Organization, Time Management, Windows, Music Festivals, Promotions, Customer Satisfaction, OS X, Facebook
Education
Full Sail University 2010 — 2013
Bachelor of Science (B.S.), Music Business, 3.88
Joslyn Crowl's MRS BPO, LLC Experience February 2009 - January 2011
Job Photographer
Industry Photography
Experience
Joslyn Crowl Photography, LLC June 2008 - Present
Freelancer / Designer June 2015 - Present
Rooster's March 2015 - April 2015
Columbus Boudoir & Shimmer Boudoir Studio September 2014 - February 2015
JPMorgan Chase January 2011 - September 2014
MRS BPO, LLC February 2009 - January 2011
Skills
Mortgage Lending, Loans, Management, Customer Service, Process Improvement, Banking, Foreclosures, Human Resources, Portfolio Management, Risk Management, Credit, Mortgage Banking, Credit Analysis, Financial Services, Sales, Time Management, Photography, Marketing, Trade Promotions, Makeup Artistry, Social Media Marketing, At Multitasking, Microsoft Office, Microsoft Excel, Leadership, Finance, Coaching, Team Building, Microsoft Word, Financial Analysis, Vendor Management, Project Management, Analysis, Social Networking
Education
Bradford School 2001 — 2002
Graphic Design Diploma, Graphic Design
Joslyn Crowl Photography, LLC June 2008 - Present
Freelancer / Designer June 2015 - Present
Rooster's March 2015 - April 2015
Columbus Boudoir & Shimmer Boudoir Studio September 2014 - February 2015
JPMorgan Chase January 2011 - September 2014
MRS BPO, LLC February 2009 - January 2011
Skills
Mortgage Lending, Loans, Management, Customer Service, Process Improvement, Banking, Foreclosures, Human Resources, Portfolio Management, Risk Management, Credit, Mortgage Banking, Credit Analysis, Financial Services, Sales, Time Management, Photography, Marketing, Trade Promotions, Makeup Artistry, Social Media Marketing, At Multitasking, Microsoft Office, Microsoft Excel, Leadership, Finance, Coaching, Team Building, Microsoft Word, Financial Analysis, Vendor Management, Project Management, Analysis, Social Networking
Education
Bradford School 2001 — 2002
Graphic Design Diploma, Graphic Design
Tierra Delk's MRS BPO, LLC Experience October 2011 - January 2012
Job Marketing Director at Music Makes Me Happy
Industry Marketing and Advertising
Experience
Music Makes Me Happy October 2014 - Present
Triune House May 2014 - Present
Aramark Uniform Services January 2012 - October 2014
MRS BPO, LLC October 2011 - January 2012
TD May 2011 - October 2011
Contemporary Staffing Solutions August 2010 - March 2011
US Census Bureau May 2010 - August 2010
Jehan Gordon September 2008 - November 2008
Greenpeace June 2008 - August 2008
Skills
Spanish-English, Customer Service, Accurate Record Keeping, Mac, PC, Multi Tasking, Creative Problem Solving, Microsoft Office, Meeting Scheduling, Travel Planning, 65 WPM, Training and Development, Safety Training, Peer Mediation, Defensive Driving, Social Media, Public Speaking, Event Planning, Recruiting, Accurate Data Entry, Microsoft Excel, PowerPoint, Outlook, Time Management, Process Scheduler, Project Planning, Administration, Quality Assurance, Training, Data Entry, Onboarding, Nonprofits, Spanish, Research, New Hire Orientations, Employee Relations
Education
Bradley University 2006 — 2010
Bachelor of Arts (BA), Psychology and Spanish
Creative Arts High School 2002 — 2006
High School Diploma, Costume Design
Music Makes Me Happy October 2014 - Present
Triune House May 2014 - Present
Aramark Uniform Services January 2012 - October 2014
MRS BPO, LLC October 2011 - January 2012
TD May 2011 - October 2011
Contemporary Staffing Solutions August 2010 - March 2011
US Census Bureau May 2010 - August 2010
Jehan Gordon September 2008 - November 2008
Greenpeace June 2008 - August 2008
Skills
Spanish-English, Customer Service, Accurate Record Keeping, Mac, PC, Multi Tasking, Creative Problem Solving, Microsoft Office, Meeting Scheduling, Travel Planning, 65 WPM, Training and Development, Safety Training, Peer Mediation, Defensive Driving, Social Media, Public Speaking, Event Planning, Recruiting, Accurate Data Entry, Microsoft Excel, PowerPoint, Outlook, Time Management, Process Scheduler, Project Planning, Administration, Quality Assurance, Training, Data Entry, Onboarding, Nonprofits, Spanish, Research, New Hire Orientations, Employee Relations
Education
Bradley University 2006 — 2010
Bachelor of Arts (BA), Psychology and Spanish
Creative Arts High School 2002 — 2006
High School Diploma, Costume Design
Lisa LoMonaco's MRS BPO, LLC Experience April 2014 - October 2014
Job Consultant at Excelsior Merchandising Group
Industry
Experience
Excelsior Merchandising Group December 2014 - Present
MRS BPO, LLC April 2014 - October 2014
County of Chester January 2007 - April 2014
Impact Training Services July 2001 - March 2011
Cabrini College September 2005 - August 2006
Time Warner Cable of NYC March 1989 - November 1998
Skills
Training & Development, Leadership Development, Cross Functional Team..., Staff Development, Public Speaking, Job Coaching, E-Learning, Organizational..., Performance Management, Talent Management, Training, Management, Leadership, Program Management, Project Management, Team Building, Process Improvement
Education
New York Institute of Technology
BFA, Radio, Television, and Digital Communication
State University of New York College at Buffalo
Master of Science (MS), Adult Education
Excelsior Merchandising Group December 2014 - Present
MRS BPO, LLC April 2014 - October 2014
County of Chester January 2007 - April 2014
Impact Training Services July 2001 - March 2011
Cabrini College September 2005 - August 2006
Time Warner Cable of NYC March 1989 - November 1998
Skills
Training & Development, Leadership Development, Cross Functional Team..., Staff Development, Public Speaking, Job Coaching, E-Learning, Organizational..., Performance Management, Talent Management, Training, Management, Leadership, Program Management, Project Management, Team Building, Process Improvement
Education
New York Institute of Technology
BFA, Radio, Television, and Digital Communication
State University of New York College at Buffalo
Master of Science (MS), Adult Education
Martia Reed's MRS BPO, LLC Experience April 2012 - July 2014
Job Client Services at ONE SOURCE Facility Maintenance
Industry Law Enforcement
Experience
ONE SOURCE Facility Maintenance January 2015 - Present
MRS BPO, LLC April 2012 - July 2014
Giant Eagle September 2007 - July 2011
Skills
Working as Front-end..., 6years in customer..., Capable of providing..., Capable of handling &..., Microsoft Word, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Customer Service, Credit, Call Centers, Time Management, Risk Management, Teamwork, Data Entry, Team Leadership, Accounts Receivable, Leadership, Customer Satisfaction
Education
Tiffin University 2013 — 2015
Bachelor's degree, Criminal Justice/Police Science, Senior
ITT Technical Institute-Hilliard 2011 — 2013
Associate's degree, Criminal Justice and Corrections
ONE SOURCE Facility Maintenance January 2015 - Present
MRS BPO, LLC April 2012 - July 2014
Giant Eagle September 2007 - July 2011
Skills
Working as Front-end..., 6years in customer..., Capable of providing..., Capable of handling &..., Microsoft Word, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Customer Service, Credit, Call Centers, Time Management, Risk Management, Teamwork, Data Entry, Team Leadership, Accounts Receivable, Leadership, Customer Satisfaction
Education
Tiffin University 2013 — 2015
Bachelor's degree, Criminal Justice/Police Science, Senior
ITT Technical Institute-Hilliard 2011 — 2013
Associate's degree, Criminal Justice and Corrections
keyona williams's MRS BPO, LLC Experience May 2009 - August 2013
Job Student at Burlington County College
Industry Financial Services
Experience
Rowan College at Burlington County March 2015 - Present
Assigned Credit Solutions June 2014 - March 2015
MRS BPO, LLC May 2009 - August 2013
ESL Eberle Services January 2003 - July 2008
Skills
Customer Service, Supervisory Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Collections, Multi Tasking, Typing, Fast-paced, Always Punctual, Customer Oriented, Switchboard, Goal Oriented, Medical Billing, Filing, Clerical Skills, PowerPoint, Group Work, Fax
Education
Burlington County College 2012 — 2015
Associate’s Degree, Human Services, General
Medical Coding Institute of Technology Center 2008 — 2009
Certicate, Medical billing and coding
Rowan College at Burlington County March 2015 - Present
Assigned Credit Solutions June 2014 - March 2015
MRS BPO, LLC May 2009 - August 2013
ESL Eberle Services January 2003 - July 2008
Skills
Customer Service, Supervisory Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Collections, Multi Tasking, Typing, Fast-paced, Always Punctual, Customer Oriented, Switchboard, Goal Oriented, Medical Billing, Filing, Clerical Skills, PowerPoint, Group Work, Fax
Education
Burlington County College 2012 — 2015
Associate’s Degree, Human Services, General
Medical Coding Institute of Technology Center 2008 — 2009
Certicate, Medical billing and coding
Rachel Creech Marsh's MRS BPO, LLC Experience August 2008 - October 2010
Job Regional Sales Director at PathTec
Industry Medical Devices
Experience
Path-Tec September 2015 - Present
Ontario Systems July 2012 - September 2015
Dinner Divas December 2010 - March 2012
MRS BPO, LLC August 2008 - October 2010
TSYS January 2004 - August 2007
AFLAC September 2002 - December 2003
TSYS June 1994 - August 2002
Skills
Team Building, Call Center, Sales, Account Management, Salesforce.com, Sales Process, New Business Development, Strategic Planning, Executive Management, Cold Calling, Sales Management, Sales Presentations, Marketing, Marketing Strategy, Business Development, Leadership, Negotiation, Process Improvement, Contract Negotiation, Lead Generation, Financial Services, Management, Selling, Call Centers, Public Speaking, Operations Management, Team Leadership, CRM, Direct Sales, Training, Strategic Partnerships, Strategy, Start-ups, Vendor Management, SaaS, B2B, Solution Selling, Time Management
Education
College of Charleston 1986 — 1990
BS, Elementary Education
Wando High School 1982 — 1986
Path-Tec September 2015 - Present
Ontario Systems July 2012 - September 2015
Dinner Divas December 2010 - March 2012
MRS BPO, LLC August 2008 - October 2010
TSYS January 2004 - August 2007
AFLAC September 2002 - December 2003
TSYS June 1994 - August 2002
Skills
Team Building, Call Center, Sales, Account Management, Salesforce.com, Sales Process, New Business Development, Strategic Planning, Executive Management, Cold Calling, Sales Management, Sales Presentations, Marketing, Marketing Strategy, Business Development, Leadership, Negotiation, Process Improvement, Contract Negotiation, Lead Generation, Financial Services, Management, Selling, Call Centers, Public Speaking, Operations Management, Team Leadership, CRM, Direct Sales, Training, Strategic Partnerships, Strategy, Start-ups, Vendor Management, SaaS, B2B, Solution Selling, Time Management
Education
College of Charleston 1986 — 1990
BS, Elementary Education
Wando High School 1982 — 1986
William Landis III William Landis III's MRS BPO, LLC Experience April 2008 - May 2010
Job Sales Executive at Artbrands, LLC
Industry Apparel & Fashion
Experience
The Janz Corporation July 2015 - Present
Artbrands, LLC September 2014 - May 2015
Harry & David August 2013 - September 2014
Racine Assets, LLC May 2010 - January 2012
MRS BPO, LLC April 2008 - May 2010
Alliance Data 2001 - 2005
Skills
Sales, Business Intelligence, Negotiation, Communication, Leadership, Creative Problem Solving, Online Marketing, Craigslist, Project Management, Team Building, Perception, Customer Retention, Marketing Research, Pricing Strategy, Humor, Compassion, Listening to customers, Collections, Cold Calling, Closing Business, Building Relationships, Engaging People, Ethics, Facebook, Sourcing, B2B, Customer Service, Management, Marketing, New Business Development
Education
Ohio University-Lancaster 1999 — 1999
Liberty Union Thurston High School 1993 — 1997
Franklin University
The Janz Corporation July 2015 - Present
Artbrands, LLC September 2014 - May 2015
Harry & David August 2013 - September 2014
Racine Assets, LLC May 2010 - January 2012
MRS BPO, LLC April 2008 - May 2010
Alliance Data 2001 - 2005
Skills
Sales, Business Intelligence, Negotiation, Communication, Leadership, Creative Problem Solving, Online Marketing, Craigslist, Project Management, Team Building, Perception, Customer Retention, Marketing Research, Pricing Strategy, Humor, Compassion, Listening to customers, Collections, Cold Calling, Closing Business, Building Relationships, Engaging People, Ethics, Facebook, Sourcing, B2B, Customer Service, Management, Marketing, New Business Development
Education
Ohio University-Lancaster 1999 — 1999
Liberty Union Thurston High School 1993 — 1997
Franklin University
Charles Croneberger's MRS BPO, LLC Experience August 2015 - Present
Job Customer Identification Agent at MRS BPO, LLC
Industry Government Relations
Experience
MRS BPO, LLC August 2015 - Present
United States Postal Service March 2013 - June 2015
Electric Mobility Corporation April 2005 - April 2010
Verizon Wireless April 2008 - August 2009
Oak Valley Meat Stop June 2004 - April 2005
Skills
Sales, Training, Call Centers, Customer Service, Leadership, Coaching, Customer Satisfaction, Team Building, Direct Sales
Education
Lincoln Technical Institute-Moorestown 2015 — 2016
Computer and Network Support Technician
Deptford High School 2002 — 2006
MRS BPO, LLC August 2015 - Present
United States Postal Service March 2013 - June 2015
Electric Mobility Corporation April 2005 - April 2010
Verizon Wireless April 2008 - August 2009
Oak Valley Meat Stop June 2004 - April 2005
Skills
Sales, Training, Call Centers, Customer Service, Leadership, Coaching, Customer Satisfaction, Team Building, Direct Sales
Education
Lincoln Technical Institute-Moorestown 2015 — 2016
Computer and Network Support Technician
Deptford High School 2002 — 2006
Jennifer Zeffiro Cunningham's MRS BPO, LLC Experience May 1999 - April 2002
Job Senior Account Manager at Discovery USA
Industry Marketing and Advertising
Experience
Discovery USA June 2014 - Present
The Agency Inside, A Harte Hanks Company August 2011 - June 2014
David Arlen Jewelers September 2009 - August 2011
Garfield Group August 2008 - November 2009
Idea Lab Digital March 2007 - August 2008
Star Group August 2005 - March 2007
Tierney April 2002 - August 2005
MRS BPO, LLC May 1999 - April 2002
Skills
Digital Marketing, Direct Marketing, Advertising, Public Relations, Marketing Management, CRM, Account Management, B2B Marketing, B2B, Integrated Marketing, Social Media Marketing, Direct Mail, Digital Strategy, Interactive Marketing, Email Marketing, Lead Generation, Mobile Marketing, Business Development, Media Buying, Market Planning
Education
Rowan University
BA, Communications - Advertising/Public Relations
Discovery USA June 2014 - Present
The Agency Inside, A Harte Hanks Company August 2011 - June 2014
David Arlen Jewelers September 2009 - August 2011
Garfield Group August 2008 - November 2009
Idea Lab Digital March 2007 - August 2008
Star Group August 2005 - March 2007
Tierney April 2002 - August 2005
MRS BPO, LLC May 1999 - April 2002
Skills
Digital Marketing, Direct Marketing, Advertising, Public Relations, Marketing Management, CRM, Account Management, B2B Marketing, B2B, Integrated Marketing, Social Media Marketing, Direct Mail, Digital Strategy, Interactive Marketing, Email Marketing, Lead Generation, Mobile Marketing, Business Development, Media Buying, Market Planning
Education
Rowan University
BA, Communications - Advertising/Public Relations
Chris Repholz's MRS BPO, LLC Experience July 2014 - Present
Job Chief Operating Officer, MRS BPO
Industry Financial Services
Experience
MRS BPO, LLC July 2014 - Present
IntelliSource November 2011 - June 2014
Zenta August 2004 - November 2011
TPG TeleManagement October 1996 - July 2004
Princeton Management Resources 1994 - 1996
Skills
Collections, Customer Service, Customer Retention, Distribution Center..., Supply Chain Management, Sales Management, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Executive Management, BPO, Offshore Operations, Offshore Outsourcing, Call Center, Financial Services, Relationship Management, Management, Call Centers, P&L Management, Leadership, CRM, Outsourcing, Sales, Vendor Management, Start-ups, Telemarketing, Customer Experience, Business Strategy, Contact Centers, New Business Development, Lead Generation, Strategy, Operations Management, Account Management, Customer Satisfaction, Program Management, Analysis
Education
University of Dayton 1984 — 1988
B.A., Marketing Communications
MRS BPO, LLC July 2014 - Present
IntelliSource November 2011 - June 2014
Zenta August 2004 - November 2011
TPG TeleManagement October 1996 - July 2004
Princeton Management Resources 1994 - 1996
Skills
Collections, Customer Service, Customer Retention, Distribution Center..., Supply Chain Management, Sales Management, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Executive Management, BPO, Offshore Operations, Offshore Outsourcing, Call Center, Financial Services, Relationship Management, Management, Call Centers, P&L Management, Leadership, CRM, Outsourcing, Sales, Vendor Management, Start-ups, Telemarketing, Customer Experience, Business Strategy, Contact Centers, New Business Development, Lead Generation, Strategy, Operations Management, Account Management, Customer Satisfaction, Program Management, Analysis
Education
University of Dayton 1984 — 1988
B.A., Marketing Communications
Elvis Sylvain Elvis Sylvain's MRS BPO, LLC Experience February 2015 - Present
Job Team Lead, Recovery Specialist at MRS BPO, LLC
Industry Financial Services
Experience
MRS BPO, LLC February 2015 - Present
MRS BPO, LLC February 2015 - Present
Flagship Credit Acceptance June 2014 - January 2015
Flagship Credit Acceptance August 2012 - May 2014
Wells Fargo Delear Services October 2010 - August 2012
Chrysler Financial June 2009 - September 2010
Chrysler Financial October 2008 - May 2009
Chrysler Financial April 2007 - September 2008
Chrysler Financial October 2006 - April 2007
Skills
Customer Service, Negotiation, Skip Tracing, Retail, Automotive, Credit, Sales, Inventory Management, Marketing, Finance, Customer Retention, Banking, Selling, Team Building, Project Management, Credit Analysis, Loans, Analysis, Portfolio Management, Management, Leadership
Education
Penn State University 2001 — 2005
Bachelor's degree, Management & Marketing
MRS BPO, LLC February 2015 - Present
MRS BPO, LLC February 2015 - Present
Flagship Credit Acceptance June 2014 - January 2015
Flagship Credit Acceptance August 2012 - May 2014
Wells Fargo Delear Services October 2010 - August 2012
Chrysler Financial June 2009 - September 2010
Chrysler Financial October 2008 - May 2009
Chrysler Financial April 2007 - September 2008
Chrysler Financial October 2006 - April 2007
Skills
Customer Service, Negotiation, Skip Tracing, Retail, Automotive, Credit, Sales, Inventory Management, Marketing, Finance, Customer Retention, Banking, Selling, Team Building, Project Management, Credit Analysis, Loans, Analysis, Portfolio Management, Management, Leadership
Education
Penn State University 2001 — 2005
Bachelor's degree, Management & Marketing
Brandon Garcia Brandon Garcia's MRS BPO, LLC Experience January 2013 - July 2013
Job
Industry Government Administration
Experience
Local Government January 2015 - Present
Local Government July 2013 - Present
MRS BPO, LLC January 2013 - July 2013
PHH Mortgage April 2012 - January 2013
Skills
Notary Public, Grant Writing, Bilingual, Mortgage Lending, Loan Origination, Real Estate, Research, Loans, Outlook, Analysis, Leadership, Customer Service, Policy, Finance, Community Outreach, Government, Microsoft Excel, Microsoft Office, Sales
Education
Rutgers University – Camden 2011 — 2015
Economics and Political Science
Burlington County College 2009 — 2010
Associate of Arts (AA), Sociology, 3.5 GPA
Local Government January 2015 - Present
Local Government July 2013 - Present
MRS BPO, LLC January 2013 - July 2013
PHH Mortgage April 2012 - January 2013
Skills
Notary Public, Grant Writing, Bilingual, Mortgage Lending, Loan Origination, Real Estate, Research, Loans, Outlook, Analysis, Leadership, Customer Service, Policy, Finance, Community Outreach, Government, Microsoft Excel, Microsoft Office, Sales
Education
Rutgers University – Camden 2011 — 2015
Economics and Political Science
Burlington County College 2009 — 2010
Associate of Arts (AA), Sociology, 3.5 GPA
Chad McCormick's MRS BPO, LLC Experience October 2006 - March 2013
Job Sr Product Manager, Outbound Solutions at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence March 2013 - Present
MRS BPO LLC October 2006 - March 2013
Discover Financial Services November 1994 - October 2006
Discover Financial Services November 1994 - October 2006
Skills
Hosted Solutions, Business Applications, Dialers, Call Center, Customer Relations, Access, IVR, Telecommunications, Team Building, Process Improvement, Coaching, Problem Solving, Strategic Planning, BPO, Vendor Management, Operations Management, Team Leadership, Account Management, Outsourcing, Analytics, Microsoft Office, Analysis, Business Analysis, Business Strategy, Program Management, Performance Management, Team Management, Word, Outbound, Vendor Relations, Compliance, Process Engineering, Change Management, Mentoring, Call Centers, Microsoft Word, Management, Training, Leadership, Banking, Credit Cards, Customer Service, Strategy, Customer Satisfaction, Executive Management, Start-ups, Financial Services, Customer Retention, Forecasting, Salesforce.com
Education
University of Phoenix 1998 — 2002
BSIT
Arizona State University 1992 — 1993
Architecture
Interactive Intelligence March 2013 - Present
MRS BPO LLC October 2006 - March 2013
Discover Financial Services November 1994 - October 2006
Discover Financial Services November 1994 - October 2006
Skills
Hosted Solutions, Business Applications, Dialers, Call Center, Customer Relations, Access, IVR, Telecommunications, Team Building, Process Improvement, Coaching, Problem Solving, Strategic Planning, BPO, Vendor Management, Operations Management, Team Leadership, Account Management, Outsourcing, Analytics, Microsoft Office, Analysis, Business Analysis, Business Strategy, Program Management, Performance Management, Team Management, Word, Outbound, Vendor Relations, Compliance, Process Engineering, Change Management, Mentoring, Call Centers, Microsoft Word, Management, Training, Leadership, Banking, Credit Cards, Customer Service, Strategy, Customer Satisfaction, Executive Management, Start-ups, Financial Services, Customer Retention, Forecasting, Salesforce.com
Education
University of Phoenix 1998 — 2002
BSIT
Arizona State University 1992 — 1993
Architecture
Regina Weir's MRS BPO, LLC Experience September 2002 - Present
Job Chief Personnel Officer at MRS BPO LLC
Industry Financial Services
Experience
MRS BPO LLC September 2002 - Present
Skills
Performance Management, Team Building, Human Resources, Coaching, Employee Engagement, Training, Leadership, Recruiting, Leadership Development, Benefits Administration, Call Centers, Executive Management, Employee Relations, Customer Service, Payroll, Time Management, Change Management, Onboarding, Employee Benefits, Strategic Planning, Vendor Management, Process Improvement, Talent Management, Management, Outsourcing, HR Policies, Hiring
Education
Drexel University
BS, Political Science-Communications
MRS BPO LLC September 2002 - Present
Skills
Performance Management, Team Building, Human Resources, Coaching, Employee Engagement, Training, Leadership, Recruiting, Leadership Development, Benefits Administration, Call Centers, Executive Management, Employee Relations, Customer Service, Payroll, Time Management, Change Management, Onboarding, Employee Benefits, Strategic Planning, Vendor Management, Process Improvement, Talent Management, Management, Outsourcing, HR Policies, Hiring
Education
Drexel University
BS, Political Science-Communications
Cory Canter's MRS BPO, LLC Experience November 2014 - Present
Job Call Agent at MRS BPO, LLC
Industry Public Relations and Communications
Experience
MRS BPO, LLC November 2014 - Present
Leslie's Poolmart, Inc. April 2014 - August 2014
Sirius XM Radio Inc. September 2012 - January 2013
Township of Barnegat Light, NJ June 2012 - September 2012
The Sunglass Menagerie June 2009 - July 2009
Murphy's Marketplace May 2008 - November 2008
Skills
Social Media, Sales, Press Releases, Social Networking, Public Relations, Blogging, Editing, Event Planning, Social Media Marketing, Marketing, Advertising, Copy Editing, News Writing
Education
Ramapo College of New Jersey 2009 — 2013
MRS BPO, LLC November 2014 - Present
Leslie's Poolmart, Inc. April 2014 - August 2014
Sirius XM Radio Inc. September 2012 - January 2013
Township of Barnegat Light, NJ June 2012 - September 2012
The Sunglass Menagerie June 2009 - July 2009
Murphy's Marketplace May 2008 - November 2008
Skills
Social Media, Sales, Press Releases, Social Networking, Public Relations, Blogging, Editing, Event Planning, Social Media Marketing, Marketing, Advertising, Copy Editing, News Writing
Education
Ramapo College of New Jersey 2009 — 2013
Kevin Chancler's MRS BPO, LLC Experience May 2005 - January 2009
Job Legal Assistant at ACS
Industry Information Technology and Services
Experience
McGuigan Law Office October 2012 - Present
ACS October 2012 - May 2013
Monarch Recover Management September 2009 - February 2011
Assigned Credit Solutions October 2009 - May 2010
MRS BPO, LLC May 2005 - January 2009
Risk Management Alternatives January 2001 - March 2005
City of Philadelhia September 1995 - February 2001
Talone and Associates April 1990 - August 1995
Skills
Legal Writing, Corporate Law, Litigation Support, Legal Research, Intellectual Property, Legal Assistance, Employment Law, Document Review, Outlook, Litigation, Software Documentation, Microsoft Office, Contract Negotiation, Licensing, Westlaw
Education
Holy Family University 2012 — 2014
Educational/Instructional Technology
Gay and high Streets
Bachelors of Science, Criminal Justice
Community College of Philadelphia
Holy Family University
Degree; Masters of Education, Secondary Education History/Social Studies; History/Social Studies
The Philadelphia Institute
Paralegal; Academic
West Chester University
Bachelor of Science, Criminal Justice
McGuigan Law Office October 2012 - Present
ACS October 2012 - May 2013
Monarch Recover Management September 2009 - February 2011
Assigned Credit Solutions October 2009 - May 2010
MRS BPO, LLC May 2005 - January 2009
Risk Management Alternatives January 2001 - March 2005
City of Philadelhia September 1995 - February 2001
Talone and Associates April 1990 - August 1995
Skills
Legal Writing, Corporate Law, Litigation Support, Legal Research, Intellectual Property, Legal Assistance, Employment Law, Document Review, Outlook, Litigation, Software Documentation, Microsoft Office, Contract Negotiation, Licensing, Westlaw
Education
Holy Family University 2012 — 2014
Educational/Instructional Technology
Gay and high Streets
Bachelors of Science, Criminal Justice
Community College of Philadelphia
Holy Family University
Degree; Masters of Education, Secondary Education History/Social Studies; History/Social Studies
The Philadelphia Institute
Paralegal; Academic
West Chester University
Bachelor of Science, Criminal Justice
Tyrone Hairston's MRS BPO, LLC Experience 2007 - 2013
Job Senior Financial Analyst at NCB Management Services, Inc.
Industry Accounting
Experience
NCB Management Services, Inc. 2014 - Present
MRS BPO, LLC 2007 - 2013
Penncro Associates January 2001 - January 2007
Skills
Accounting, Financial Accounting, Staff Accountant, Staff Management, Customer Retention, Customer Service, Social Networking, Account Management, Time Management, Team Building, Team Leadership, Teamwork, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Military
Education
South Dakota State University 1980 — 1984
Bachelor of Arts (B.A.), Accounting/Business Administration
N/A
NCB Management Services, Inc. 2014 - Present
MRS BPO, LLC 2007 - 2013
Penncro Associates January 2001 - January 2007
Skills
Accounting, Financial Accounting, Staff Accountant, Staff Management, Customer Retention, Customer Service, Social Networking, Account Management, Time Management, Team Building, Team Leadership, Teamwork, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Military
Education
South Dakota State University 1980 — 1984
Bachelor of Arts (B.A.), Accounting/Business Administration
N/A
Shelia Mccoy's MRS BPO, LLC Experience October 2008 - June 2012
Job Primary/Secondary Education Professional
Industry Primary/Secondary Education
Experience
Self-employed 2010 - Present
MRS BPO, LLC October 2008 - June 2012
SUPERMARKET October 2006 - May 2007
Skills
Problem Solving, Computers, Call Centers
Education
Pennsylvania College of Technology 1994 — 2000
Bachelor's degree, MANAGEMENT OF TECHNOLOGY
Self-employed 2010 - Present
MRS BPO, LLC October 2008 - June 2012
SUPERMARKET October 2006 - May 2007
Skills
Problem Solving, Computers, Call Centers
Education
Pennsylvania College of Technology 1994 — 2000
Bachelor's degree, MANAGEMENT OF TECHNOLOGY
Nakhisha Moore's MRS BPO, LLC Experience September 2003 - March 2005
Job Principle Accountant at Camden County Board of Social Services
Industry Government Administration
Experience
Camden County Board of Social Services January 2011 - Present
City of Camden September 2005 - January 2011
MRS BPO, LLC September 2003 - March 2005
Skills
Analytical Skills, Computer Repair, Typing, Microsoft Office, Supervisory Skills, Technical Support, Cosmetology, Budget Monitoring, Budget Process
Education
Rutgers, The State University of New Jersey-Camden 2011 — 2013
Professional Bachelor of Science (B.S.), Accounting
Norfolk State University 1999 — 2003
Bachelor's of Science degree, Accounting
Camden County Board of Social Services January 2011 - Present
City of Camden September 2005 - January 2011
MRS BPO, LLC September 2003 - March 2005
Skills
Analytical Skills, Computer Repair, Typing, Microsoft Office, Supervisory Skills, Technical Support, Cosmetology, Budget Monitoring, Budget Process
Education
Rutgers, The State University of New Jersey-Camden 2011 — 2013
Professional Bachelor of Science (B.S.), Accounting
Norfolk State University 1999 — 2003
Bachelor's of Science degree, Accounting
Sandra Peer's MRS BPO, LLC Experience August 2009 - July 2010
Job Travel Agent at AAA MidAtlantic
Industry Law Practice
Experience
AAA Mid-Atlantic August 2014 - Present
Parker McCay P.A. 2010 - 2012
TD July 2010 - October 2010
MRS BPO, LLC August 2009 - July 2010
Skills
Customer Service, Microsoft Word, Sales, Time Management, Outlook, Call Centers
Education
Thomas Edison State College 2010 — 2013
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Universidad del Quindío 2002 — 2007
Bachelor's degree, Modern Languages
AAA Mid-Atlantic August 2014 - Present
Parker McCay P.A. 2010 - 2012
TD July 2010 - October 2010
MRS BPO, LLC August 2009 - July 2010
Skills
Customer Service, Microsoft Word, Sales, Time Management, Outlook, Call Centers
Education
Thomas Edison State College 2010 — 2013
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Universidad del Quindío 2002 — 2007
Bachelor's degree, Modern Languages
Insight Global
Alliance Data
DST Systems
SunGard Availability Services
Perficient
Mphasis
Hexaware Technologies
Pearson VUE