Provident Credit Union
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Provident Credit Union Employees
Decideware September 2015 - Present
Insightly 2014 - September 2015
Nitro, Inc. February 2014 - November 2014
Nitro, Inc. February 2013 - February 2014
Provident Credit Union March 2011 - February 2013
Banner Bank February 2010 - February 2011
Union Bank September 2009 - January 2010
Citibank N November 2006 - August 2009
Skills
Training, Leadership, Customer Service, Sales Management, Team Building, Technical Support, Procedure Development, Process Improvement, Sales, Deposits, E-commerce, Project Management, Commercial Banking, Technical Analysis, JIRA, Cash Management, Credit Cards, Confluence, User Experience, Troubleshooting, Cash, Risk Management, Marketing Strategy, Outlook, Strategic Planning, Mortgage Banking, Banking, Loans, Credit, Atlassian JIRA
Education
University of California, Berkeley 2013 — 2015
PMP Certificate Program, Project Management
San Francisco State University 2007 — 2009
a B.A, Psychology
City College of San Francisco 2003 — 2006
Bachelor of Arts (BA), Psychology
Kaiser Permanente January 2015 - Present
Desk Arts LLC August 2005 - Present
Provident Credit Union September 2013 - November 2014
Kaiser Permanente April 2012 - May 2013
Microsoft Corporation October 2010 - August 2012
Motive Power June 2011 - July 2012
Sedaa Consulting January 2010 - April 2012
dear jane... March 2009 - September 2011
Sedaa Consulting 2009 - January 2010
US Department of Commerce - Census Bureau 2010 - 2010
Skills
Program Management, Coaching, Organizational..., Employee Engagement, Executive Coaching, Certified Project..., Training & Development, Technical Training, Training Delivery, Online Training, MS Project, MS Office Suite, Onboarding, Visio, MBTI, WebEx, Skype, HTML, Salesforce.com, Camtasia, SnagIt, Captivate, Production Management, Business Process..., Process Mapping, Organizational..., E-Learning, Employee Training, Management, Leadership Development, Business Process Mapping, Conflict Resolution, Project Management, Microsoft Office, Change Management, Workshop Facilitation, Cross-functional Team..., Recruiting, Team Building, Consulting, Enterprise Software, Integration, Management Consulting, Analysis, Production Managment, Leadership, Training, Strategic Planning, Process Improvement, Team Leadership
Education
Golden Gate University 2005 — 2008
MA, Industrial/Organizational Psychology
Excelsior College 1987 — 1998
BS, Liberal Arts
University of Maryland College Park 1983 — 1988
Industrial and Organizational Psychology
Cabrillo Credit Union May 2015 - Present
Cabrillo Credit Union November 2014 - May 2015
CommonWealth Central Credit Union January 2014 - June 2014
Patelco Credit Union August 2012 - December 2013
Provident Credit Union April 2012 - August 2012
U.S. Bank August 2009 - November 2011
Downey Savings & Loan March 2008 - August 2009
Citibank November 2006 - March 2007
U.S. Bank November 2004 - May 2006
Skills
Sales Operations, Risk Management, Performance Management, Customer Service, Consumer Lending, Banking, Loans, Retail Banking, Credit, Small Business Lending, Commercial Banking, Branch Management, Mortgage Lending, Deposits, Bank Secrecy Act, Cross Selling, Credit Analysis, Commercial Lending, Mortgage Banking, Process Improvement, Leadership, Lines Of Credit, Sales
Education
California State University San Marcos 2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General, 4.0
State Farm Agent August 2014 - Present
State Farm November 2013 - July 2014
Provident Credit Union 1991 - October 2013
Skills
Insurance, auto insurance, Life Insurance, homeowners insurance, Business Insurance, Financial Services, Health Insurance, Banking, Small Business, Management, Finance, Series 63, Sales, Customer Retention, Mortgage Lending, Commercial Insurance, Investments, Marketing, Homeowners, Strategic Planning
Education
Humboldt State University
Teaching credential, Science
University of California, Riverside
Bachelor's Degree, Biology
Arnold Mesa Photography January 2011 - Present
Provident Credit Union August 2001 - Present
Education
San Jose State University
Bachelor of Science (BS)
The North West Company May 2015 - Present
The Mosaic Company August 2012 - April 2015
Power Speakers Toastmasters Club July 2014 - December 2014
Your Training Matters September 2006 - May 2014
San Mateo CU September 2010 - July 2013
Square Trade May 2012 - August 2012
TechSoup Global September 2010 - August 2012
FuzeBox July 2011 - May 2012
Provident Credit Union October 2006 - August 2010
Toast Masters International - Area H2 June 2009 - December 2009
Skills
Instructional Design, Public Speaking, Training & Development, Management, Distance Learning, Consulting, Training, Coaching, E-Learning, Webinars, Instructor-led Training, Hands-on Training, Training Delivery, Blended Learning, Project Management, Training ROI, Gap Analysis, Training Needs Analysis, Systems Theory, Software Documentation, Leadership, Call Centers, Employee Training, Program Management, Coaching for..., Life Coaching, Staff Development, Interviews, Needs Analysis, Adult Education, Strategy, Change Management
Education
Capella University 2011 — 2015
PhD Candidate, Training & Performance Improvement
Gonzaga University 2007 — 2010
MA, Communications and Leadership
Villanova University 2007 — 2008
Masters Certificate, R.O.I. Methods
University of Hawaii at Manoa 1995 — 1997
B.A., English
Leeward Community College 1991 — 1994
Associate of Arts (AA), Liberal Arts, with an emphasis in Secondary Education
Minty Fresh October 2013 - Present
Downey Federal Credit Union July 2008 - May 2011
Financial Partners Credit Union January 1994 - January 2008
California and Nevada Credit Union Leagues January 1991 - 1994
Provident Credit Union 1982 - 1991
Marin County Public Defenders Office 1980 - 1981
Skills
Credit, Loans, Credit Analysis, Credit Risk, Retail Banking, Mortgage, Customer Relations, Customer Service, Risk Management, Trade Finance, Compliance, Cash Management, Banking Operations, Consumer Lending, Excel, Investment Banking, Deposits, Credit Administration, Equities, Corporate Finance, Banking, Branch Banking, Operational Risk, Mortgage Lending, Business Development, Cross Selling, Relationship Management, Small Business Lending, AML, Commercial Lending, Private Banking, Credit Cards, Lines Of Credit, Branch Management, Internet Banking, Treasury Management, Credit Unions, Payments, Core Banking
Education
Sterling College 1967 — 1971
Bachelor of Arts (B.A.), History
Sterling College 1967 — 1971
Bachelor of Arts (B.A.), Political Science
Pelzner & Associates January 1999 - Present
Provident Credit Union 2003 - Present
Deloitte 1995 - December 1999
Skills
Financial Analysis, Accounting, Banking, Auditing, CPA, Consulting, Tax, Strategic Financial..., Risk Management, Finance, Financial Services, Credit, Financial Planning, Customer Service, Strategy, Loans, Start-ups, Portfolio Management
Education
University of California, Riverside 1991 — 1995
Provident Credit Union October 2014 - June 2015
Provident Credit Union September 2013 - October 2014
The University of Arizona 2011 - 2013
Provident Credit Union June 2012 - August 2012
The University of Arizona 2011 - 2012
Skills
Lead Generation, Sales, Mortgage Lending, Econometrics, Statistical Modeling, Economic Modeling, Statistics, Italian, Business Economics, Regression Analysis, SAS programming, Microsoft Excel, Business Ethics, Mortgage Banking, Supervisory Experience, Global Economy, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Social Media
Education
University of Arizona 2009 — 2013
Bachelor of Arts (BA), Economics
Università di Pisa 2010 — 2010
De La Salle High School 2005 — 2009
Provident Credit Union January 2013 - Present
BJ's Restaurants, Inc. June 2012 - Present
BJ’s Restaurant Brewhouse October 2008 - Present
Darden Restaurants Red Lobster Seafood January 2007 - October 2008
Cold Stone Creamery June 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Bartending, Restaurants, Restaurant Management, Food Service, Phone Etiquette, Hospitality, Time Management, Food & Beverage, Cashiering, Data Entry, PowerPoint, Event Planning, Leadership, Management, Catering
Education
UC Santa Barbara 2009 — 2011
Bachelor of Arts, Sociology
Digital Realty Trust, Inc. May 2013 - Present
LegalMatch November 2011 - May 2013
Provident Credit Union 2005 - 2011
Bank of America 2003 - 2005
Skills
Direct Sales, Customer Satisfaction, Marketing Management, Managing Accounts, Retail Banking, Consumer Lending, Personal Finance, Determined to Succeed, Bilingual, Computer Proficiency, Telephone Skills, Property Management, Motivated self-starter, Leadership, Data Center, Leases, Lease Administration
Education
Foothill College
Provident Credit Union Personal Account AdvisorProvident Credit UnionOctober 2015 - Present
Office of Dr. Brenda Wade TV Show Host and Author October 2013 - Present
Former Mayor of Davis, CA - Don Saylor October 2013 - March 2014
IKEA Group June 2011 - September 2011
Dr. Lawrence Chao MD Office April 2008 - November 2008
The Salvation Army May 2007 - September 2007
Health Services, Medical Center Mills-Peninsula Hospital May 2006 - October 2006
Skills
Public Relations, Social Media, Press Releases, Media Relations, Strategic Communications, Event Planning, Marketing Communications, Editing, Facebook, Social Media Marketing, Event Management, Blogging, Photography, Marketing
Education
University of California, Davis 2011 — 2013
Bachelor of Science (BS), Managerial Economics
College of San Mateo 2008 — 2011
Provident Credit Union August 2014 - January 2015
Cinemark September 2006 - January 2015
Levana Autism Services July 2013 - September 2013
Kindercourt Preschool May 2013 - August 2013
Early Read January 2013 - June 2013
UC Santa Cruz Student Environmental Center April 2012 - June 2013
Skills
Healthcare, Administration, Research, Management, Applied Behavior..., Therapists, Editing, Event Management, Child Development, Community Outreach, Data Analysis, Nonprofits, Staff Development
Education
University of California, Santa Cruz 2011 — 2013
Intensive Psychology, Legal Studies
College of San Mateo 2008 — 2011
Psychology
U.S. Bank October 2013 - Present
U.S. Bank June 2008 - October 2013
AF Evans March 2007 - May 2008
Keller Williams Tri-Valley Realty December 2005 - March 2007
Provident Credit Union 2001 - October 2004
Provident Credit Union February 1999 - October 2001
Skills
Loans, Credit, Mortgage Lending, Small Business Lending, Customer Service, Financial Services, Commercial Lending, Banking, Consumer Lending, Lines Of Credit, Credit Analysis, Commercial Banking, Loan Origination, Mortgage Banking, Retail Banking, FHA, Refinance, Deposits, Cross Selling, Home Equity Lines of..., Home Equity Loans, Residential Mortgages, Negotiation, Budgets, Construction Loans, Branch Management, Branch Banking, Credit Cards, Risk Management, Sellers, Finance, Relationship Management, Sales, Cash Management, Property, Asset Management, Condos, Banking Relationships, Commercial Mortgages, Private Banking, Treasury Management, Loan Servicing, Merchant Services, Mortgage Underwriting
Education
Dominican University of California
Comcast SportsNet Bay Area October 2013 - Present
Provident Credit Union January 2013 - July 2013
Playwrights Foundation February 2012 - May 2012
Cloverdale Oaks Inn June 2008 - August 2010
Skills
Facebook, Social Media, Social Media Marketing, Social Networking, Marketing, Event Planning, Customer Satisfaction, Customer Service, Microsoft Word, Research, PowerPoint, Microsoft Office, Google Docs, Editing, Organization, Event Management, Microsoft Excel, Twitter, Pinterest, Proofreading, Data Entry, Television, Programming, Sports Media, Marketing Strategy, Market Research, Project Management
Education
University of San Francisco 2008 — 2012
Bachelor of Science, Business Administration; Marketing
Hillsdale High School/Cloverdale High School 2004 — 2008
Carr McClellan October 2014 - Present
Carr McClellan October 2013 - Present
Provident Credit Union 2012 - 2013
Private 2001 - 2012
Skills
Website Updating, Microsoft Office, Customer Service, Outlook, Legal Assistance, Litigation Support, Records Management, Project Management, Events Coordination, PowerPoint, InDesign
Education
San Jose State University 2006 — 2007
Library and Information Science
San Francisco State University 2004 — 2006
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Union Bank February 2013 - Present
U.S. Bank August 2005 - February 2013
U.S. Bank 2003 - 2005
Wells Fargo 2002 - 2003
Provident Credit Union April 1988 - August 2001
Skills
Management, Banking, Branch Banking, Business Development, Retail Banking, Leadership, CRM, Mortgage Lending, Credit, Credit Analysis, Loans, Commercial Banking, Commercial Lending, Consumer Lending, Small Business Lending
Education
Saint Petersburg State University of Finance and Economics
Bachelor of Arts (B.A.), Economics
Mission Union School District July 2015 - Present
Provident Credit Union July 2013 - October 2013
Fox Television March 2013 - June 2013
Emerald Media Group October 2012 - June 2013
West Advertising June 2011 - September 2011
Skills
Social Networking, Advertising, Social Media Marketing, Marketing Strategy, InDesign, Photoshop, Strategic Planning, Final Cut Pro, Google Analytics, Adobe Creative Suite, Creative Strategy, News Writing, Writing, Marketing Event Planning, Recruiting, Technical Recruiting
Education
California State University, Monterey Bay 2014 — 2016
Teaching Credential, Elementary Education and Teaching
University of Oregon 2009 — 2013
Bachelor of Arts (B.A.), Advertising
The FRS Company February 2013 - Present
Picaboo October 2012 - January 2013
Provident Credit Union April 2012 - August 2012
Obopay April 2009 - September 2011
Monster Inc. January 2006 - December 2008
The Good Guys November 2001 - October 2005
The Good Guys January 1999 - January 2001
The Good Guys January 1995 - January 1999
Skills
Account Management, Training, Customer Service, Recruiting, Team Leadership, Marketing, Sales, Customer Retention, Sales Management, Merchandising, Customer Satisfaction, Call Centers, Customer Experience, Retail, Coaching, Management, Team Building
Education
Chabot College 1980 — 1984
Associates Arts, Mass Communcation
Chabot College 1980 — 1984
Associate Arts, Mass Communications
Irvine Company January 2015 - Present
Bon Appétit Management Company at Google May 2014 - January 2015
Intuit February 2014 - April 2014
Telenav July 2013 - October 2013
Provident Credit Union January 2013 - January 2013
Patrick Ranch Museum September 2012 - December 2012
Provident Credit Union June 2012 - August 2012
Provident Credit Union June 2011 - August 2011
Skills
Marketing, Online Marketing, Outstanding..., Social Media, Critical Thinking, Volunteering, Time Management, Mobile Marketing, Creative Solutions, Coordinating Events, Team-oriented, Self-driven, Social Skills, Mobile Applications, Goal Oriented, Location Based Services, Mobile Advertising, Administrative..., Telephone Reception, Customer Relations
Education
California State University-Chico 2010 — 2013
Bachelor of Arts (BA), Communication Studies and Minor in Marketing
Santa Barbara City College 2007 — 2010
Citi June 2015 - Present
Provident Credit Union July 2010 - June 2015
Bank of America April 2007 - January 2010
Bank of America May 2001 - April 2007
Skills
Outstanding Customer..., Customer Service for..., Business Development, Retail Banking for over..., Banking, Small Business Lending, Commercial Banking, Consumer Lending, Loans, Credit, Portfolio Management, Mortgage Lending, Financial Analysis, Loan Origination, Credit Analysis, Branch Management, Deposits, Mortgage Banking, Lines Of Credit, Outlook, Commercial Lending, Microsoft Excel, Cash Management, Credit Cards, Retail Banking, Branch Banking, Customer Service, Cross Selling, Home Equity Loans, Risk Management, Training, Relationship Management
Education
University of California, Riverside 2005 — 2006
Bachelor, Business Economics
City College of San Francisco 2002 — 2005
N/A, Business Administration and Management, General
Provident Credit Union December 2009 - Present
Skills
Loan Officers, Sales Process, Customer Service, Business Development, Microsoft Office, Consumer Lending, Residential Mortgages, Banking, Credit, Finance, Risk Management, Retail Banking
Education
San Francisco State University 2013 — 2015
Skyline College 2011 — 2012
Flicker, Kerin, Kruger & Bissada, LLP April 2012 - Present
Marshall/Dubas Construction November 1998 - March 2011
Provident Credit Union May 1986 - August 1998
Education
San Francisco State University 1986 — 1989
Journalism / Graphic Design
DoubleDutch January 2015 - Present
Baba'z Food Corp June 2008 - Present
Agility June 2014 - December 2014
LeadMD February 2012 - April 2014
Marketo July 2009 - November 2011
CallWave October 2008 - July 2009
NetSuite October 2006 - October 2008
Provident Credit Union 1999 - 2007
Education
San Jose State University 2002 — 2005
Bachelor of Science
Yahoo July 2014 - Present
NetApp July 2013 - July 2014
NetApp December 2011 - July 2013
Provident Credit Union April 2011 - November 2011
Bank of America March 2009 - March 2011
Chicano Commencement 2010 - 2011
Skills
Banking, Outlook, Credit, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Sales, Risk Management, Access, Project Management, Salesforce.com, Financial Analysis, Data Analysis, Leadership, Finance, Forecasting
Education
San Jose State University 2007 — 2011
Bachelor of Science (B.S.), Business Finance and minor in Spanish and Economics
EVHS
Workday July 2013 - Present
UC Santa Barbara September 2011 - June 2012
Provident Credit Union June 2010 - September 2010
Education
University of California, Santa Barbara 2009 — 2013
Bachelor of Science (BS), Computer Science
Provident Credit Union 1994 - 2003
Skills
Consumer Lending, Unsecured Loans, Credit Cards, Credit Analysis, Credit Unions, Underwriting, Management, Collections
Education
University of California, Davis 1984 — 1988
Bachelor of Science (BS), Psychology
Provident Credit Union July 2002 - Present
Provident Credit Union March 1986 - June 2002
Skills
Outlook, Vendor Management, Event Planning, Credit Unions, Customer Service, Budgets, Project Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Team Building, Social Media, 10 Key, Account Management, Management, Event Management, Contract Negotiation
Education
Cal State Hayward
My Credit Union March 2013 - Present
Fremont Bank October 2007 - April 2012
Provident Credit Union March 2002 - June 2007
Provident Credit Union April 1999 - February 2002
Provident Credit Union June 1997 - April 1999
Provident Credit Union January 1994 - June 1997
Provident Credit Union November 1989 - January 1994
Provident Credit Union October 1988 - October 1989
Skills
Account Reconciliation, Financial Analysis, Banking, Accounting, Payroll, Process Improvement, Finance, Accounts Receivable, Financial Reporting, General Ledger, Accounts Payable, Journal Entries, Auditing, Variance Analysis, Fixed Assets
Education
The Philippine Women's University 1972 — 1976
Bachelor of Business Administration (BBA), Banking and Finance
VILAS Entertainment August 2015 - Present
Measure Twice June 2015 - Present
Igniter Films May 2015 - Present
Left Right April 2015 - Present
San Leandro Unified School District September 2010 - Present
San Lorenzo Unified School District September 2010 - Present
GIP Alliance Inc. February 2015 - February 2015
Professional Tutors of America January 2013 - December 2014
Provident Credit Union August 2010 - November 2011
Hollywood Video July 2009 - May 2010
Skills
Assistant Directing, Screenwriting, Final Draft, Video Production, Video Editing, Video, Editing, Film Production, Film, Final Cut Pro, Mac, Photoshop, After Effects, Short Films, Social Media, Creative Writing, Social Networking, Marketing, Film Editing, Casting, Acting, Writing, Customer Service, Microsoft Office, Research, PowerPoint, Public Speaking, Facebook, Theatre, Time Management, Directing, Videography, Microsoft Excel, Microsoft Word, Word, Excel, Outlook, Teaching, Customer Relations, Advertising, Budgeting, Spanish, Production, Promotions, Problem Solving, Supervisory Skills, Social Media Marketing, Blogging, Interviewing, Transportation
Education
San Francisco State University 2004 — 2009
Bachelor of Arts, Film Production and Theory
San Leandro High School 1999 — 2004
Diploma, General Studies
EMC September 2015 - Present
Oracle 2014 - Present
Provident Credit Union March 2014 - August 2014
City of Cupertino July 2012 - March 2014
myWebRoom.com September 2013 - December 2013
Informatica May 2013 - August 2013
IWI Promotions October 2011 - May 2012
Skills
Social Media, Public Relations, Public Speaking, Microsoft Office, Event Management, Research, Team Leadership, CRM databases, Content Development, Content Writing, Collaboration, Creative Writing, Adobe Design Programs, Office Management, Office Administration, Facebook, Customer Service, Advertising
Education
Notre Dame de Namur University 2012 — 2014
Bachelor of Arts (BA), Communication and Media Studies
Foothill College 2010 — 2012
Computax Services January 2014 - Present
Stryker July 2013 - Present
Provident Credit Union June 2012 - July 2013
Wells Fargo 2011 - June 2012
Bank of America August 2010 - 2011
City of Santa Clara June 2010 - July 2010
Mission College December 2009 - July 2010
Skills
Customer Service, Management, Microsoft Excel, Credit, Banking, Microsoft Office, Sales, PowerPoint, Recruiting, Accounting, Microsoft Word, Team Building, Finance, Team Leadership, Google Analytics, Outlook, Financial Analysis, QuickBooks
Education
Menlo College 2010 — 2011
BS, Business Management- MIS concentration
Mission College 2006 — 2009
Associate's degree, Business Administration and Management, General
Provident Credit Union November 2012 - February 2015
Bank of Agriculture & Commerce/ECC Bank November 2008 - September 2011
Bank of Agriculture & Commerce/ECC Bank April 2008 - November 2008
Arapahoe Bank and Trust 1996 - 1999
Colorado National Bank of Denver 1984 - 1993
Skills
Customer Service, Bookkeeping, Banking, Management, Internal Audit, Business Development, Credit, Call Center, Process Improvement, Insurance, Operations Management, Consumer Lending, Customer Satisfaction, Team Building, Risk Management, Financial Analysis, Retail Banking, Loans, Forecasting, Training, Human Resources, Cash Management, Commercial Lending, Commercial Banking, Branch Banking, Cross Selling, Bank Secrecy Act
Education
St. Cloud State University 1980 — 1984
Bachelor of Science, Business Management
Business and Leadership Consulting September 2013 - Present
Visa Inc. September 2004 - April 2013
Visa USA October 1999 - September 2004
Visa USA September 1990 - September 1999
First Deposit Corporation June 1989 - June 1990
Provident Credit Union August 1987 - June 1989
Skills
Strategy, CRM, Management, Credit Cards, Cross-functional Team..., Leadership, Program Management, Strategic Planning, Team Building, Analysis, Financial Services, Debit Cards, Payment Card Processing, Electronic Payments, PMO, Vendor Management, Payment Systems, Relationship Management, Public Speaking, Staff Development, Change Management, Risk Management, Communication Skills, Key Account Management, PMP, Project Delivery, Software Project..., Operational Excellence, Business Analytics, Mentoring
Education
Yale University
BA, Sociology and Organizational Behavior
University of San Francisco - School of Management
MBA, International Business
Project Management Institute (PMI)
Project Management Professional (P.M.P.)
JM & Company January 2014 - Present
Oasis Art Design August 2013 - Present
Sankofa Vine July 2013 - Present
Provident Credit Union January 2010 - July 2013
Skills
Customer Service, Banking, Retail Banking, Loans, Credit, Research, Credit Analysis, Commercial Lending, Cross Selling, Deposits, Branch Banking, Visual Arts, Art, Hydroponics, Blogging
Education
Chabot College 2005 — 2007
Associate's Degree
Tennyson High
Provident Credit Union September 2008 - Present
Provident Credit Union July 2008 - September 2009
Citizens Bank November 2005 - March 2008
Citizens Bank September 2003 - September 2005
Citizens Bank August 2002 - September 2003
Skills
Customer Service, Banking, CRM, Training, Credit, Management, Consumer Lending, Mortgage Lending, Commercial Banking, Notary Public, NMLS Licensed, Risk Management
Education
Northeastern University 2005 — 2007
Master of Science in Leadership, Project Management
University of Massachusetts, Amherst 1997 — 2001
BS, Marketing
LA Baumann October 2012 - Present
Pacific Gas and Electric Company February 2012 - October 2012
Kaiser Permanente February 2011 - July 2011
PG&E Learning Academy 2010 - 2010
AT&T Mobility October 2008 - December 2008
Jeld-wen April 2007 - June 2008
Provident Credit Union January 2002 - April 2007
Levi Strauss & Co. November 1995 - November 1999
Skills
Blended Learning, Vendor Management, E-Learning, Instructional Design, Sales, Needs Analysis, Job Aids, Project Management, Instructor-led Training, Training, ADDIE, Cross-functional Team..., Technical Writing, Performance Management, Classroom
Education
Northern Illinois University 1972 — 1982
MSED, Instructional Design
Evanston High School 1968 — 1971
Standard, College
Washington Trust Bank January 2014 - Present
Washington Trust Bank January 2004 - January 2014
Washington Trust Bank June 2000 - January 2004
Provident Credit Union January 1997 - June 2000
Fiserv Summit March 1994 - January 1997
Ultradata April 1992 - March 1994
Skills
Credit, Small Business Lending, Loans, Banking, Lines Of Credit, Credit Analysis, Consumer Lending, New Business Development, Mortgage Lending, Coaching, Retail Banking, Management, Small Business, Team Building, Marketing, Commercial Lending, Process Improvement, Strategic Planning, Leadership, Commercial Banking, Sales Management, Customer Service, Training, Deposits, Finance, Risk Management, Commercial Mortgages, Mortgage Banking, Development & delivery...
Education
Central Washington University 1983 — 1985
BS, Business Administration - Marketing
Saks Fifth Avenue September 2015 - Present
Kenneth Cole Productions June 2014 - September 2015
Tommy Hilfiger November 2013 - May 2014
Tommy Hilfiger July 2013 - November 2013
American Eagle Outfitters June 2012 - November 2012
Steve Madden April 2011 - January 2012
American Eagle Outfitters February 2010 - October 2011
American Eagle Outfitters May 2011 - August 2011
Armani Exchange August 2009 - February 2010
Provident Credit Union June 2006 - August 2006
Skills
Merchandising, Retail, Visual Merchandising, Fashion, Microsoft Office, Social Media, Management, Sales, Time Management, Teamwork, Store Management, Analysis, Trend Analysis, PowerPoint, Apparel, Microsoft Excel, Customer Service, Facebook, Marketing Strategy, Merchandise Planning, Microsoft Word, Trend, Loss Prevention, Event Planning, Public Relations, JDA, Oscar, Island Pacific, SSI, Retail Math, Inventory Management
Education
St. John's University 2008 — 2012
Finance
The Athenian School 2004 — 2008
1st United Services Credit Union August 2011 - Present
Silicon Valley BankO February 2011 - August 2011
Addison Avenue Federal Credit Union February 2010 - August 2010
Addison Avenue Federal Credit Union February 2010 - August 2010
Xceed Financial Credit Union October 2009 - December 2009
ADP July 2008 - October 2009
Provident Credit Union April 2008 - July 2008
St. Mary's Credit Union April 2007 - March 2008
Sovereign Bank September 2000 - January 2007
Skills
Loans, Banking, Credit Analysis, Mortgage Lending, Retail Banking, Cross Selling, Responsible for..., Finance, Financial Services, Training, Credit, Consumer Lending, Management, Commercial Banking
Education
New England College of Business and Finance 2004 — 2005
Accounting
Farm Fresh To You and Capay Organic July 2015 - Present
Remedy Hypnotherapy February 2014 - July 2014
McKesson 2012 - 2014
Touro University California February 2012 - May 2012
Provident Credit Union October 2010 - February 2012
Sports Authority April 2004 - September 2010
Education
California State University-East Bay 2008 — 2012
Bachelor's Degree, Business Administration
First Tech Federal Credit Union January 2011 - Present
Addison Avenue Federal Credit Union December 2008 - January 2011
Addison Avenue Federal Credit Union March 2007 - December 2008
Addison Avenue Federal Credit Union October 2002 - March 2007
Addison Avenue Federal Credit Union June 2000 - October 2002
Provident Credit Union June 1998 - June 2000
Provident Credit Union June 1997 - June 1998
Skills
CISSP, MCSE, Project Management, IT Audit, Technical Architecture, Disaster Recovery, Information Security, Vendor Management, Business Continuity, SDLC, PCI DSS, Information Security..., Risk Management, Process Improvement, Business Analysis, Mergers & Acquisitions, SharePoint, Security, Integration, IT Operations, Microsoft Certified..., Network Security, Databases, Data Center, Enterprise Software, Information Technology, Computer Security, IT Management, Team Leadership, IT Strategy, Management, Enterprise Architecture, ITIL, Business Continuity..., Active Directory, Infrastructure, Program Management, Leadership, Networking, Strategy, IT Service Management, VMware, Governance, Visio, Network Architecture, Cloud Computing, Cisco Technologies, Virtualization, Firewalls, Requirements Analysis
Education
Norwich University 2007 — 2009
Master's degree, Information Assurance
San Francisco State University 1994 — 1998
BS, Management Information Systems
GE Digital - Software June 2015 - Present
Kate Spade & Company October 2013 - September 2015
Stanford Health Care June 2014 - August 2014
Provident Credit Union June 2011 - August 2014
UCSF Medical Center August 2013 - August 2013
UC Berkeley June 2013 - August 2013
Skills
Training – Human..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
University of California, Berkeley 2011 — 2015
Bachelor of Arts (B.A.), Sociology
TELUS International February 2015 - Present
Data Exchange, Inc. September 2014 - Present
Citi January 2005 - February 2006
Clientlogic May 2004 - January 2005
Provident Credit Union March 2003 - May 2004
Pacific Bell/SBC Telecommunications Inc February 1997 - January 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Team Building, Negotiation, Marketing, Coaching, Project Management, Customer Satisfaction, Team Leadership, Operations Management, Call Center, English, Data Entry, Retail, Leadership, Windows, Teamwork, Project Planning, Small Business, Process Improvement, Business Strategy, Sales, Outlook, Training, Account Management, Management, Contract Negotiation, Team Management, Troubleshooting, Sales Operations, Time Management, Social Networking, Event Planning, Customer Experience, Banking, Public Speaking, Sales Management
Education
Las Vegas School of insurance 2005 — 2005
Concentrate degree, Property & Casualty
Diablo Valley College 1992 — 1994
Associate of Arts (AA), Business Administration and Management, General
St. Partick/St. Vincent High School 1992 — 1992
High School Diploma, General Education
Provident Credit Union April 2015 - Present
UNCLE Credit Union April 2013 - March 2015
Excel Mortgage Services February 2010 - April 2013
Bank of America October 2011 - August 2012
Wachovia, A Wells Fargo Company August 2008 - 2009
GMAC Mortgage December 2007 - May 2008
Washington Mutual March 2007 - December 2007
Standard Pacific Homes August 2004 - March 2007
Preferred Home Loans July 2001 - August 2004
Irwin Home Equity March 1998 - June 2001
Skills
Mortgage Lending, Loans, Customer Service, Loan Origination, Loss Mitigation, Financial Services, Refinance, Real Estate, Management, Mortgage Banking, Account Management, Credit, Residential Mortgages, CRM, Banking, FHA, Finance
Education
Las Positas College
Business
Cisco August 2015 - Present
Symantec June 2010 - May 2015
Atmel 2009 - 2010
Franklin Templeton Investments 2007 - 2009
Wells Fargo 2007 - 2007
Provident Credit Union 2006 - 2007
Electronic Arts February 2005 - October 2006
Cypress Semiconductor January 2004 - February 2005
Skills
Email Marketing, Online Marketing, Marketing Communications, Marketing Strategy, Corporate Communications, Internal Communications, Social Media Marketing, Cross-functional Team..., Program Management, Market Research, Social Media, Executive Communications, Corporate Culture, Internal Branding, Email Management, Social Media Development, Survey Development, Writing, Copy Editing, Community Management, Organizational Culture, Strategy, Marketing, Leadership, Strategic Communications, Content Management, Digital Marketing, Training, Event Management, Newsletters, Consulting, Project Management, Salesforce.com, Strategic Partnerships, Strategic Planning, Sales, Content Strategy, Human Resources, Event Planning, Communication, Social Networking
Education
Notre Dame de Namur University
MBA
Santa Clara University
Bachelor of Science (BS), Business Management
San Mateo Credit Union April 2015 - Present
Provident Credit Union August 2012 - March 2015
First National Bank of Northern California June 2009 - August 2012
Circle Communications June 2007 - December 2011
United Health Credit Union June 2007 - April 2008
San Mateo Credit Union August 2004 - April 2007
Visual Resource 2003 - 2004
Key3Media Events 1999 - 2002
CT Corporation 1999 - 1999
NIA Creative 1996 - 1999
Skills
18 years Business..., 10 years of Management, 6 years of..., 18 years of community..., Cold Calling, Sales Training, Public..., Account Management, Building Business..., Event..., Public Law, Business Development, Event Planning, Branding & Identity, Selling Skills, Networking, Management, Banking, Community Outreach, Public Relations, Training, Marketing, Leadership, Sales, Consumer Lending, Customer Service, New Business Development, Retail, Small Business, Program Management, Recruiting, Budgets, Advertising, Nonprofits, Finance, Loans, Sales Operations, Executive Management, Small Business Lending, Credit, Team Leadership, Public Speaking, Strategic Planning, Team Building
Education
California State University-Sacramento 1988 — 1991
Bachelor's of Science, Business Administration - Marketing
Fathom Realty June 2012 - Present
Capital One February 2010 - January 2013
William Davis Realty January 2011 - December 2011
Ebby Halliday Realtors February 2009 - December 2010
Vendor Resource Management February 2008 - December 2008
BBVA Compass Bank October 2005 - February 2008
Weekenders USA 2004 - 2007
Provident Credit Union March 2003 - January 2005
The Mechanics Bank December 1996 - July 2000
Mary Kay, Inc. 1995 - 2000
Skills
ABR, SFR, GRI, Foreclosures, Affordable Housing, Senior Real Estate, Graduate Level, RFC, Short Sales, Sellers, Selling, Real Estate Transactions, Finance, First Time Home Buyers, Real Estate, Relocation, Investment Properties, REO, Single Family Homes, Residential Homes, New Home Sales, Buyer Representation, Listings
Education
California State University-East Bay 1989 — 1994
Bachelor of Science, Business Administration
Blue Thunder Express January 2012 - Present
Delta Air Lines May 2012 - June 2014
Provident Credit Union July 2010 - February 2011
Dutch Bros. Coffee May 2007 - August 2008
Skills
Customer Service, Team Leadership, Conflict Management, Service Recovery, Airlines, Employee Training, Leadership, Teamwork, Team Building, Persuasive Communication, Social Media..., Goal Oriented, Multitasker, Microsoft Office, Editing, Negotiation
Education
Arizona State University
Bachelor's Degree, Communication
Coastline Community College
Associate's Degree, Social and Behavioral Sciences
Provident Credit Union September 2012 - Present
Citibank June 2008 - September 2012
Skills
Banking, Retail Banking, Financial Services, Cross Selling, Microsoft Excel, Microsoft Word, Microsoft Office, QuickBooks, Peachtree, Customer Service, PowerPoint
Education
San Jose State University 2006 — 2013
Bachelor of Business Administration (BBA), Accounting
The Hoover Institution, Stanford University September 2014 - Present
Doubletree Hotel December 2011 - December 2014
Conteneo Inc. November 2013 - June 2014
Provident Credit Union September 2012 - April 2013
Puma June 2009 - May 2012
Tiare Unauna no Tahiti-Polynesian Dance Revue August 2005 - June 2011
Skills
Retail, Human Resources, Public Relations, Sales Management, Sales, Facebook, Customer Service, Management, Leadership, Customer Satisfaction, Operating Budgets, Website Development, Operations Management, Team Leadership, Hospitality, Retail Banking, Managerial, Marketing, Social Media Marketing, Event Planning, Microsoft Office, Social Media, PowerPoint
Education
San Jose State University 2012 — 2014
Bachelor of Science (B.A.), Political Science
De Anza College 2009 — 2011
Political Science
Provident Credit Union September 2007 - Present
Skills
Risk Management, Credit, Management, Credit Analysis, Banking, Loans, Retail Banking, Commercial Banking, Credit Risk, Mortgage Lending, Consumer Lending, Financial Services, Financial Analysis, Cash Management
Education
The National Hispanic University
Bachelor’s Degree, Business Administration and Management, General
Parsons Financial Advisors 2015 - Present
Foothill Securities, Inc. 2008 - 2015
Geneos Wealth Management 2007 - 2008
Provident Credit Union 2005 - 2007
Region of Financial Network Investment Corporation 2000 - 2005
A.G. Edwards & Sons 1996 - 2000
Prudential Insurance 1996 - 1996
PlanMember Financial Corporation 1989 - 1995
First Eagle Investment Banker 1989 - 1989
Skills
Financial Services, Broker-Dealer, Registered Investment..., Investment Advisory, Project Management, Chief Compliance Officer, Technology, Surveillance, Risk Management, Sales Management, Supervision, Management, Sales, Insurance, California Life..., Risk & Controls Testing, Complaint Resolution, Branch Inspections, Compliance Training, AML Compliance Officer, Operations Management, Alternative Investments, Arbitration, Mediation, Regulatory Examinations, Board of Directors..., Securities, Mutual Funds, Investments, Financial Planning, Banking
Education
University of Pennsylvania - The Wharton School 2013 — 2013
CRCP Program
California State University-Chico
Career Group June 2015 - Present
Johnson Talent Agency, LLC October 2014 - Present
Smith Hampton & Devlin February 2013 - March 2014
Provident Credit Union February 2009 - December 2012
First Republic Bank December 2006 - November 2008
Performance Chiropractic Center May 2005 - December 2006
Skills
Customer Service, Credit, PowerPoint, Public Speaking, 10 Key, Outlook, Sales, Microsoft Excel, Financial Analysis, Strategic Planning, Risk Management, Theatre History, Physical Theatre, Film Production, Stage Make-up, Stagecraft, Acting, Shakespeare, Playwriting, Meisner Technique, Alexander Technique, Movement, Personality, Confidentiality, Entertainment, Performing Arts, Drama, Comedy, Improvisation, Creative Writing, Dialects, Quick Changes, Training, Social Media, Administrative..., Social Networking, Data Entry, Television, Microsoft Word, Performing, Microsoft Office, Storytelling, Theatre, Stage, Plays, Festivals, Film, Commercials
Education
The A.C.T. Conservatory 1994 — 2003
theater
British American Academy of Dramatic Arts 2001 — 2001
American Academy of Dramatic Arts-Los Angeles 2000 — 2001
Theatre/Theater
Diablo Valley College
Provident Credit Union January 2013 - Present
Infoimage Inc. April 2010 - December 2012
Infoimage Inc. January 2008 - April 2010
Skills
Data Analysis, Microsoft Office, SQL, R, Relational Databases, Certified Green Belt
Education
UC Davis 2002 — 2006
Bachelor of Arts (B.A.), Statistics
HealthFlex Home Health Services March 2014 - Present
Exclusive Productions June 2007 - Present
Provident Credit Union November 2013 - February 2014
Luther Burbank Savings May 2012 - February 2013
Redwood Credit Union September 2008 - May 2012
Redwood Credit Union 2008 - 2009
Skills
Loans, Process Improvement, Banking, Mortgage Lending, Sales, Entrepreneurship, Retail Banking, Credit, Leadership, Business Development, Risk Management, Financial Analysis
Education
Sonoma State University 2003 — 2009
BS, International Management and Finance
Marin Software November 2014 - Present
Marin Software April 2014 - October 2014
Yamaoka Associates August 2008 - April 2014
AG DESIGN GROUP December 2008 - August 2011
Provident Credit Union June 2010 - September 2010
Skills
Display Advertising, Account Managment, Customer Success, Social Media Marketing, SEO, Online Marketing, Social Networking, Social Media, Marketing Strategy, Marketing, Google Adwords, SEM, Leadership, Email Marketing, Google Analytics, Advertising, Online Social Networking, CRM, Data Analysis, YouTube, WordPress, Social Network Guru, Google AdWords..., Marketing Communications, Market Research, Analytical Skills, Solid Analytical Skills, SEO Proficient, SEM Specialist, Cross Device Advertising
Education
California State University-East Bay 2008 — 2011
B.S., Business Administration Focus in Marketing
The North Peninsula Food Pantry & Dining Center of Daly City September 2014 - Present
San Mateo Credit Union March 2011 - Present
Daly City - Colma Chamber of Commerce 2013 - Present
Devry University September 2013 - December 2013
Provident Credit Union 2009 - 2011
Bank of America 2000 - 2009
Skills
Credit, Consumer Lending, Banking, Loans, Mortgage Lending, Small Business Lending, Branch Management, Mortgage Banking, Loan Origination, Retail Banking, Refinance, Cross Selling, FHA, Credit Analysis, Branch Banking, Credit Unions, Residential Mortgages, Commercial Lending, Cash Management, Leadership, Commercial Banking, Lines Of Credit, Underwriting, Commercial Mortgages, Credit Cards, Deposits, Financial Services, Home Equity Lines of..., Home Equity Loans, Loss Mitigation, Portfolio Management, Relationship Management, Finance, Loan Servicing, Internet Banking, Funding
Education
Pomona College 2013 — 2015
San Francisco State University
Bachelor of Arts (B.A.), Communication, General
First Republic Bank June 2014 - Present
Union Bank September 2013 - June 2014
Star One Credit Union August 2012 - August 2013
Star One Credit Union August 2009 - August 2012
State of California - HCD March 2009 - August 2009
State of California January 2008 - March 2009
Provident Credit Union December 2003 - January 2008
Skills
Customer Service, 10 Key, Outlook, Microsoft Excel, Credit, Financial Analysis, Banking, Microsoft Office, Microsoft Word, Loans, Teller Operations, Branch Banking, Fraud, Retail Banking, Risk Management, OFAC, Financial Risk, AML, Credit Unions, Bank Secrecy Act, PowerPoint, KYC, Financial Transactions, Anti Money Laundering
Education
California State University-Sacramento 2007 — 2010
Business - Accounting
Sierra College 2001 — 2005
A.A., Marketing, Social Science, & Liberal Arts
Muir Heritage Land trust January 2013 - March 2014
Jefferson Street Mansion March 2012 - September 2012
Monument Crisis Center June 2012 - August 2012
KOAM-TV April 2011 - March 2012
Provident Credit Union May 2010 - October 2010
Skills
Broadcast Journalism, Social Media Marketing, Camera Operating, Creative Writing, Video Editing, Audio Editing, Editing, Newsletters
Education
San Francisco State University 2006 — 2010
Bachelor's degree, Broadcast & Electronic Communication Arts
Agota'Pages Website Design and Development 2002 - Present
Provident Credit Union October 2005 - April 2008
SBT Corporation January 1997 - November 2000
SBT Accounting Systems 1987 - 2000
Skills
Project Management, Photoshop, Photography, Dreamweaver, Web Design, SEO, Social Media, Social Media Marketing, E-commerce, Email Marketing, Family History Books, Photo Books, Graphic Design, Microsoft Office, Marketing Communications, Online Advertising, Marketing Strategy, Customer Service, Account Management, Marketing, Advertising, Social Networking, New Business Development, PowerPoint, HTML, Graphics, Online Marketing, Event Management, CRM, Public Relations, Management, Product Management, Strategic Planning, Business Development, Team Building, Sales, SaaS, Lead Generation, Salesforce.com, Leadership, Training, Product Marketing
Education
College of San Mateo 2001 — 2006
AA, Multimedia Graphic Design
Kaiser Permanente July 2012 - January 2015
GreatCall, Inc February 2009 - July 2012
Financial Freedom Senior Funding September 2006 - August 2008
Provident Credit Union January 2002 - July 2006
AT&T Wireless April 1994 - October 2001
Skills
Wireless, Customer Service, Process Improvement, Call Center, Vendor Management, CRM, Project Management, Quality Assurance, Team Leadership, Sales, Team Building, Microsoft Office, Budgets, Cross-functional Team..., Business Development, Call Centers, Troubleshooting, Management, Project Planning, Human Resources, Banking, Customer Experience, Customer Satisfaction, Training, Leadership, Strategy, Coaching, Customer Retention, Analysis, Strategic Planning, Telecommunications, Forecasting, Performance Management, Change Management, Time Management
Education
Devry University
Ohlone College
Provident Credit Union December 2003 - Present
Provident Credit Union November 1997 - November 2003
Andermahr & Company June 1994 - November 1997
Skills
HTML, JavaScript, User Interface Design, Graphic Design, Copywriting, Social Media Marketing, Web Development, Mac, SEO, Call Center, Microsoft Office, Project Management, Email Marketing, Web Design, E-commerce, CSS, Banking, Web Analytics, Advertising, Analytics, Credit Unions, Marketing, Marketing Strategy, Online Advertising, Online Marketing, Social Networking, Information Architecture, Marketing Communications, Retail Banking, Google Analytics, Photoshop, Editing, Integrated Marketing, Web Marketing, Management, Internet Banking, Mobile Banking, Social Media
Education
California State University-Chico 1981 — 1986
BA
Del Campo High School 1977 — 1981
Provident Credit Union June 2001 - Present
Education
California State University-Long Beach 1974 — 1980
B.A., M.A.
JLL March 2015 - Present
Union Bank August 2007 - January 2012
Provident Credit Union January 2001 - May 2007
Joseph Enterprises 1996 - 1998
Joseph Pedott Advertising 1996 - 1998
Skills
Credit, Loans, Financial Analysis, Banking, Portfolio Management, Risk Management, Retail Banking, Mortgage Lending, Finance, Real Estate, Customer Service, Strategic Planning, Microsoft Excel, Project Management, Financial Modeling, Analysis, Process Improvement, Management
Education
San Francisco State University 1997 — 2002
BS, Business Administration
Provident Credit Union March 2002 - Present
Mandalay Associates April 1996 - December 2001
Continental Savings June 1992 - June 1994
Education
California State University-East Bay
BM, Business Management
Nintendo December 2013 - Present
Ariat International August 2011 - November 2013
Franklin Templeton Investments April 2008 - August 2011
Sage Software August 2006 - February 2008
Provident Credit Union October 2005 - August 2006
Skills
Email Marketing, Social Media Marketing, Integrated Marketing, Direct Marketing, Marketing, Facebook, PowerPoint, Product Marketing, Marketing Strategy, Microsoft Office, Online Marketing, Marketing Communications, Online Advertising, Product Management, Competitive Analysis
Education
San Jose State University
Bachelor of Science (BS), Business Administration with a Concentration in Marketing
Provident Credit Union TeacherGrace Lutheran SchoolAugust 1986 - June 1998
Education
Concordia University-St. Paul 1966 — 1970
Union Bank May 2007 - Present
Provident Credit Union November 2001 - April 2007
Gateway Bank 1986 - 1988
World Trade Bank 1984 - 1986
Skills
Loans, CRM, Banking, Portfolio Management, Credit, Risk Management, Retail Banking, Mortgage Lending, Credit Cards, Small Business Lending, Cash Management
Education
Auburn University 1989 — 1991
MBA
Indian Institute of Foreign Trade 1982 — 1983
Jawaharlal Nehru Vishvavidyalaya 1980 — 1982
M.A., Economics
Delhi University 1977 — 1980
B.A, Economics
Abbott Medical Optics November 2010 - Present
Abbott Medical Optics July 2008 - November 2010
Provident Credit Union September 2007 - July 2008
Provident Credit Union July 2006 - September 2007
Provident Credit Union October 2001 - July 2005
Skills
Green Belt, Operations Management, Manufacturing Management, Launching Of New..., Product Development, Project Management, CRM, Quality Assurance, E-commerce, Lean Manufacturing, Forecasting, Inventory Management, Team Building, Technical Support, Six Sigma, DMAIC, Business Development, Cross-functional Team..., Operational Excellence, Process Improvement, Budgets, Access, Continuous Improvement, 5 Why, Heijunka, Takt, Value Stream Maps, Pull System, Visual Management..., Pareto Charts, Cause & Effect Diagram, FMEA, DFT, Banking, Call Center, Technology Transfer, Introducing New Products, Marketing Strategy, Credit Cards, Loans, Manufacturing..., Program Management, Project Sponsorship, Lateral Thinking, Affinity Diagramming, Concept Generation, FDA, Validation, Manufacturing, Training
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
Masters, Major or fie Business Administrationld of study
Keller Graduate School of Management of DeVry University 2006 — 2007
Graduate Certificate in Project Management, Project Management
DeVry University 2004 — 2006
BS in Technical Management, E-Commerce
Natabua High School
Provident Credit Union February 2013 - Present
Provident Credit Union July 2007 - January 2013
Edge Dynamics 2005 - 2006
Skills
Marketing Strategy, Product Management, Cross-functional Team..., Project Management, Product Marketing, Management, Market Research, Banking, Customer Service, Loans, Team Building, Training, Analytics, Marketing, Analysis, Risk Management, Credit, Call Centers, Competitive Analysis, Leadership, Process Improvement, Strategic Planning, Account Management, E-commerce, Vendor Management, Budgets
Education
Notre Dame de Namur University 2006 — 2007
Masters fo Business Administration, Marketing
Sonoma State University 2001 — 2005
Bachelor of Science, Management and Marketing
Provident Credit Union November 2012 - Present
Capitol Volkswagen March 2012 - October 2012
Captiol Honda, a Penske Automotive Group Dealership February 2005 - March 2012
Foot Locker November 2001 - January 2005
Skills
Negotiation, Customer Satisfaction, Sales Management, Customer Service, Customer Relations, Online Marketing, Team Building, Retail, Social Media, Public Speaking, Public Relations, New Business Development, Problem Solving, B2B, Team Leadership, E-commerce, Automotive, Contract Negotiation, Excel, Microsoft Office, Promotions, Strategic Planning, Word, PowerPoint, Competitive Analysis, Outlook, Scheduling, Microsoft Word, Microsoft Excel, Sales, Automobile, Account Management, Process Scheduler, Inventory Management, Business Development, Dealers
Education
San Jose State University 1999 — 2001
The UPS Store September 2005 - Present
Provident Credit Union October 2002 - November 2005
Applied Biosystems now Life Technologies December 1999 - May 2002
Skills
Employee Relations, HRIS, Customer Service, Recruiting, Payroll, Interviews, Performance Management, Project Management, Training, Management, Microsoft Office, Sales, Leadership, Microsoft Excel, Marketing
Education
San Jose State University 1998 — 2002
Bachelor of Science, Business Administration; Human Resources Management
Provident Credit Union April 2011 - Present
Bank of America January 2010 - April 2011
Bank of America August 2007 - January 2010
Bank of America August 2004 - August 2007
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Outlook, Banking, Retail Banking, Customer Service, Deposits, Branch Banking, Customer Retention, Customer Satisfaction, Customer Experience
Education
San Jose State University 2005 — 2007
Liberty Mutual Insurance January 2014 - Present
Liberty Mutual Insurance October 2008 - January 2014
Smith, Lange & Phillips LLP September 2007 - May 2008
Provident Credit Union May 2005 - August 2007
San Francisco Giants February 1998 - May 2007
Skills
Underwriting, Outlook, Property & Casualty..., Insurance, Commercial Insurance, General Insurance, Microsoft Word
Education
California State University-Chico 2002 — 2004
provident credit union 1998 - Present
Franklin Templeton Group 1994 - 1998
Citibank 1988 - 1994
Bank of America 1982 - 1986
Skills
Risk Management, Banking, Loans, Call Centers, Management, Business Development, Team Building, Microsoft Excel, Commercial Banking, Leadership, Vendor Management
Education
Cañada College 1982 — 1989
computer systems
College of San Mateo 1983 — 1988
computer systems
University of California, Berkeley 1978 — 1980
system design and analysis
University of Guam 1974 — 1976
Masters, Business
California State University, Fresno 1970 — 1972
Masters, Regional and City Planning
University of California, Davis 1966 — 1970
BS, Environmental Planning
capuchino
capuchino
capuchino
capuchino
Silicon Valley Bank January 2014 - Present
Provident Credit Union August 2011 - January 2014
Spartan Daily June 2009 - December 2009
Spartan Daily January 2009 - May 2009
Education
San Jose State University 2005 — 2009
Bachelor's of Science, Advertising
Provident Credit Union 1996 - Present
Skills
Loans, Banking, Credit, Commercial Lending, Small Business Lending, Consumer Lending, Commercial Banking, Mortgage Lending, Retail Banking, Credit Analysis, Loan Origination, Mortgage Banking, Credit Cards, Risk Management, Portfolio Management
Education
St. Mary's College of California 2003 — 2004
MBA
San Jose State University 1982 — 1987
Bachelor's degree, Economics
Provident Credit Union February 2011 - Present
Provident Credit Union February 2011 - Present
The Mortgage Outlet May 2003 - February 2011
Washington Mutual December 2001 - May 2003
First NLC Financial Services January 2001 - November 2001
OnCall Mortgage/First Security Bank October 1999 - December 2000
MILA, Inc March 1999 - September 1999
IMC Mortgage July 1998 - March 1999
Beneficial Mortgage Corporation September 1983 - June 1998
Beneficial Mortgage Corporation September 1983 - June 1998
Skills
Mortgage Lending, Mergers & Acquisitions, Loan Servicing, Operations Management, Loans, Sales, Auditing, Underwriting, Loan Origination, Management, Refinance, Credit, Banking, Consumer Lending, Credit Analysis
Education
San Francisco State University
University of San Francisco
Provident Credit Union October 2013 - Present
Bank of the West April 2013 - October 2013
The Golden 1 Credit Union July 2011 - April 2013
Ser Technology Corporation November 2008 - July 2011
Kaiperm Federal Credit Union August 2007 - September 2008
Operating Engineers FCU September 2006 - August 2007
UNCLE CU August 2004 - July 2005
Cal State CU May 2001 - May 2004
Fireside Bank January 1996 - May 2001
Skills
Credit Unions, Banking, Financial Analysis, Risk Management, Strategic Planning, Loans, Marketing, Call Center, Executive Management, Business Development, Change Management, Microsoft Office, Team Leadership, Customer Service, Credit, Process Improvement, Business Planning, Marketing Strategy, Mergers, Consumer Lending
Education
Golden Gate University
Management
Penn State University
Provident Credit Union May 2014 - Present
Provident Credit Union February 2011 - May 2014
KeyPoint Credit Union March 2007 - May 2010
Skills
Banking, Customer Service, Consumer Lending, Loans, Retail Banking, Cross Selling, Commercial Banking, Sales, Credit Analysis, Deposits, Financial Services, Loan Origination, Outlook, Finance
Education
California State University-East Bay 2012 — 2012
Bachelor of Science (BS), Business Administration Management, General
De Anza College 2002 — 2003
Associate of Arts (A.A.), Business Administration and Management, General
Palo Alto Medical Foundation April 2015 - Present
Provident Credit Union January 2012 - April 2015
Provident Credit Union October 2007 - January 2012
Provident Credit Union April 2007 - October 2007
Provident Credit Union April 2005 - April 2007
BHA January 2004 - February 2005
Beam On Technology September 1999 - September 2001
Paramount's Great America July 1999 - November 1999
Skills
Call Center, Customer Service, Sales, Management, Credit Unions, Teller Operations, Microsoft Office, Process Improvement, Project Management, Product Analysis, Operations Management, Onyx CRM, STAR, Spectrum, Retail Banking, Technical Support, Procedure Development, Strategic Planning, Marketing Communications, Product Development, Consumer Product Testing, Experienced Trainer, Development Of Employees, Recruiting, Help Desk Support, Quicken, 10 Key, KPI implementation, Report Development, Online Content Creation, Metric Development, Cross-functional..., CA Real Estate License, Financial Regulation, Windows, Critical Thinking, Fast Learner, Resource Allocation, Budget Monitoring, Payroll, Loans, Call Centers, Mortgage Banking, Outlook, Credit, Banking, Deposits, Credit Cards, Customer Satisfaction, CRM
Education
Santa Clara University 2001 — 2005
BS, Political Science
Western CUNA Management School 2013 — 2014
Credit Union Management
Mount Pleasant High School 1997 — 2001
General, General Education
Provident Credit Union January 2002 - May 2011
Skills
Retail Banking, Banking, Portfolio Management, Customer Relations, Engineering
Education
S.F. Professional School of Psychology
Master's degree, Clinical Psychology
St. Mary's College of California
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
ICF International 2002 - Present
ICF Jones & Stokes March 2001 - Present
Jones & Stokes 2001 - Present
California Exposition & State Fair April 1990 - August 2012
Alliance Credit Union October 1996 - March 2001
Provident Credit Union October 1991 - October 1996
Skills
Talent Management, Performance Management, Program Management, Organizational..., Employee Relations, Human Resources, Workforce Planning, Leadership Development, Team Building, Project Management, Employee Engagement, Proposal Writing, Onboarding, Applicant Tracking..., Management Consulting, Government, HRIS, Leadership, Negotiation, Organizational..., Learning Environment, Curriculum Development, Succession Planning, Organizational Design, Employee Training, Policy, Personnel Management, Talent Acquisition, College Recruiting
Education
California State University-Sacramento 1988 — 1991
BA, Communications
Humboldt State University 1987 — 1988
Communication
Eureka Sr. High School 1982 — 1987
Robert Half Finance & Accounting March 2015 - Present
Robert Half Finance & Accounting 2011 - Present
Union Bank 2010 - 2011
Citigroup, Citibank N 2009 - 2010
Provident Credit Union 2007 - 2008
Citifinancial February 2007 - December 2007
Bank of America 2004 - 2007
Skills
Risk Management, Banking, Credit, Customer Relations, Financial Analysis, Financial Recruiting, Sales Management, Account Management, Budgets, Business Development, Customer Service, Interviews, Marketing, Recruiting, Relationship Management, Start-ups, Training, Management
Education
Boston University 2009 — 2011
Master of Business Administration (MBA), Business Management, Regulatory Compliance, Risk Management, Business Continuity
Concordia University-River Forest 1991 — 1994
BA, Business Management
Central Pacific HomeLoans November 2011 - Present
PMI Mortgage Insurance Co. May 2004 - November 2011
WaMu 2002 - 2004
World Savings 2000 - 2002
BofA 1998 - 2000
Provident Credit Union 1997 - 1999
Great Western Bank 1988 - 1997
Education
Claremont McKenna College 1984 — 1988
Claremont Mckenna College 1984 — 1988
BA, Government
Punahou School 1971 — 1984
Diploma
Provident Credit Union Admin & Escaped Oboe Player!!La Honda Music CampAugust 1985 - Present
la honda music camp 1976 - 2009
Education
Chabot College 1985 — 1989
chemistry, music
Provident Credit Union April 2014 - Present
Levi Strauss & Co. July 2013 - February 2014
Telenav October 2006 - August 2012
HK Enterprises, DBA: Supercuts September 2005 - October 2006
Myers-Stevens & Co., Inc. April 2004 - September 2005
Williams-Sonoma, Inc. November 2003 - April 2004
Hall Kinion June 2000 - March 2003
ABD Insurance and Financial Services June 1998 - July 2000
Graphics Microsystems September 1995 - June 1998
Aetna November 1993 - August 1995
Skills
Employee Benefits, Benefits Administration, HRIS, Workers Compensation, ADP ReportSmith, PeopleSoft, Outlook, PowerPoint, Ultipro, ADP ezLaborManager, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, ADP HRB, Lawson HRIS, Crystal Reports, Kronos, Ergonomics, Lotus Notes, Taleo, Jobvite, Human Resources
Education
University of Phoenix 1998 — 1998
Human Resources Management/Personnel Administration, General
Mission College 1996 — 1997
General Education
Industrial and Commercial Bank of China (USA) NA June 2013 - Present
Provident Credit Union January 2012 - June 2013
Bank of America February 2011 - March 2012
Wells Fargo Home Mortgage October 2010 - February 2011
East West Bank November 2009 - October 2010
United Commercial Bank July 2006 - November 2009
United Commercial Bank April 2005 - June 2006
Skills
Commercial Lending, Mortgage Lending, Banking, Credit, Strategic Financial..., Team Building, Commercial Banking, Financial Structuring, AML, Risk Management, Loan Origination, Mortgage Banking, Management, Financial Risk, Due Diligence, Real Estate, Vendor Management, Operational Risk, Loans, Investments, Financial Modeling, Internet Banking, Process Improvement, Small Business Lending, Enterprise Risk..., Core Banking, Credit Risk, Operational Risk..., Strategic Planning, Deposits, Relationship Management, Access, Leadership, Portfolio Management, Credit Cards, Analysis, Underwriting, Finance, Corporate Finance, Lines Of Credit, Credit Analysis, Retail Banking, Cash Management, Treasury Management, Business Development, Financial Services, Cash Flow, Mergers & Acquisitions, Training, Financial Analysis
Education
San Francisco State University, College of Business
Master, Master of Business Administration
Provident Credit Union September 2006 - Present
McGladrey & Pullen 1985 - 2006
RSM McGladrey 1985 - 2006
Skills
Financial Services, Banking, Risk Management, Process Improvement, Financial Analysis, IT Management, Loans, Portfolio Management, Executive Management, Retail Banking, Team Building, Finance, Mortgage Lending, Accounting, Management Consulting, Cash Management, Credit Analysis, Credit Unions, Budgets, CPA, E-commerce, Strategic Planning, Leadership, Financial Reporting, Assurance, Change Management, Sarbanes-Oxley Act, Project Management, Enterprise Risk..., Internal Controls
Education
California State University-Chico 1983 — 1985
Masters in Business Administration, Business
University of California, Davis 1979 — 1982
BA, Political Science/Public Service
Quantros July 2014 - Present
Electronic Arts (EA) March 2014 - June 2014
INgrooves September 2012 - May 2013
Pelosi & Ferguson, LLP August 2012 - November 2012
Motorola Mobility May 2012 - August 2012
Santa Clara University January 2012 - May 2012
Lundell & Spadafore 2011 - 2011
Provident Credit Union January 2006 - April 2010
Comerica Bank November 2004 - January 2006
US Bank June 2004 - November 2004
Skills
Mediation, Legal Research, Corporate Law, Legal Writing, Banking, Business Transactions, Copyright Law, Copyright Infringement, Trademarks, Contract Negotiation, Contract Management, Commercial Litigation, Corporate Governance, Competition Law, Due Diligence, Licensing, Westlaw, Intellectual Property, Loans, Personal Injury, Legal Assistance, Legal Issues
Education
Santa Clara University School of Law 2011 — 2013
Juris Doctor (J.D.), Law (High-Tech Corporate Law)
Golden Gate University, School of Law 2010 — 2011
Law
San Francisco State University, College of Business 2004 — 2009
BS, International Business
Provident Credit Union March 2012 - Present
Addison Avenue Federal Credit Union March 1998 - February 2010
Transamerica 1992 - 1998
Skills
Consumer Lending, Loans, Banking, Credit, Internet Banking, Process Improvement, Mergers, Risk Management, Strategic Planning, Vendor Management, Strategic Financial..., Business Strategy, Credit Analysis, Financial Analysis, Credit Unions, Product Development, Credit Cards, Product Management
Education
Saint Michael's College 1987 — 1991
BS, Business Administration
Performant Financial Corporation June 2011 - Present
MarketTools, Inc. April 2008 - April 2011
CustomerSat January 2008 - April 2011
Provident Credit Union January 2005 - November 2007
Altos Oaks Medical Center January 2003 - December 2004
Skills
Quality Assurance, Software Quality..., Agile Methodologies, SQL, SDLC, XML, Microsoft SQL Server, Testing, Software Development, Databases, Data Analysis, Web Services, Requirements Analysis, Business Intelligence, Unix, Oracle
Education
Acharya Nagarjuna University
Google August 2010 - Present
JAM August 2009 - May 2010
Provident Credit Union May 2009 - May 2010
Skills
Business Development, Marketing Strategy, Lead Generation, Marketing, Competitive Analysis, Marketing Communications, Account Management, Market Research, Online Marketing, Online Advertising
Education
University of Pennsylvania - The Wharton School 2014 — 2016
Master of Business Administration (MBA)
University of California, Berkeley
Bachelor of Arts (BA), Political Science and Communications
Stanford Health Care May 2013 - Present
Provident Credit Union October 2010 - May 2013
Stanford Federal Credit Union March 2004 - October 2010
Skills
Training, Banking, Needs Analysis, Process Improvement, E-Learning, Curriculum Design, Coaching, Training Delivery, Strategic Planning, Instructional Design, Blended Learning, Webinars, Employee Relations, Vendor Management, Customer Service, Leadership Development, Event Planning, Organizational..., Account Management, Business Development, Credit Unions, Hands-on Training, Talent Management, Employee Benefits, Performance Management, Team Building, Employee Training, Human Resources, Instructor-led Training, Onboarding, Organizational Learning, Management, Leadership, Project Management, Recruiting, Sales, Strategy
Education
Notre Dame de Namur University 2006 — 2008
MBA, Human Resources Development
San Jose State University 1996 — 2000
BS, Business Administration-Marketing
Western CUNA Management School- Pomona College
Credit Union Management
Provident Credit Union July 2001 - Present
Wells Fargo September 2000 - June 2001
Chevron Federal Credit Union March 1986 - June 2000
Skills
Credit, Retail Banking, Loans, Consumer Lending, Banking, Cross Selling, Deposits, Small Business Lending, Branch Management, Mortgage Banking, Loan Origination, Mortgage Lending, Credit Cards, Refinance, Home Equity Loans, Customer Service, Leadership
Education
San Jose State University 1985 — 1987
Bachelor's degree, Human Resources
De Anza College 1983 — 1984
Associate of Science (AS), Business Administration and Management, General
Provident Credit Union June 2001 - Present
Education
California State University-Long Beach
M.A., B.A.
Kelly-Moore Paints April 2005 - October 2011
Kelly Moore Paint Co April 2005 - October 2011
Provident Credit Union March 2003 - April 2005
Advancetech Systems 2, Inc. December 2001 - February 2003
Skills
Software Documentation, 10 Key, Forecasting, Management, Training, Accounting, Fixed Assets, Accounts Receivable, Access, Troubleshooting, Accounts Payable, Auditing, Microsoft Excel, Analysis, PowerPoint, Cross-functional Team..., Networking, Inventory Management, Outlook, Leadership, Invoicing
Education
University of Houston 1999 — 2001
BS, Information Systems Technology
Wharton County Junior College 1996 — 1999
AA, General Education
fAat Yoga October 2005 - Present
Nitro, Inc. November 2014 - Present
Nitro, Inc. August 2013 - November 2014
Provident Credit Union June 2012 - July 2013
United Healthcare Group Recruitment Services July 2011 - February 2012
Ceridian January 2011 - July 2011
State Employee Federal Credit Union (SEFCU) August 2008 - November 2010
Rensselaer Arc January 2008 - July 2008
Vanderheydan Hall June 2007 - February 2008
Parsons Child and Family Center July 2004 - March 2007
Skills
Customer Service, Training, Team Building, Management, Program Management, Project Management, Public Speaking, Call Centers, Sales, Microsoft Office, Social Media, Strategic Planning, PowerPoint, Coaching, Time Management, Salesforce.com, Insurance, Social Media Marketing, Marketing Strategy, CareOne, ICUE healthcare software, Microsoft Office Suite, Certified Crisis..., Small Business Marketing, Consulting, Small Business..., Zendesk, JIRA, Confluence
Education
Walden University 2011 — 2013
Master of Business Administration (M.B.A.), Entrepreneurial and Small Business Operations
University at Albany, SUNY 1998 — 2002
BA, Women Studies and English
Provident Credit Union July 2010 - Present
Blue Shield of California May 2008 - July 2010
Greater Bay Bank September 2001 - April 2008
AT&T Broadband November 1998 - July 2001
Washington Mutual Bank April 1992 - November 1998
Westamerica Bank September 1991 - April 1992
Citibank May 1984 - August 1991
Skills
Process Improvement, Banking, Strategic Planning, Vendor Management, Risk Management, Call Center, Customer Service, Change Management, Loans, Microsoft Excel, Call Centers, Human Resources, Team Building, Training, Leadership, Sales, Management
Education
San Francisco State University 1983 — 1988
MBA, Business Administration
Sacramento State University 1981 — 1983
Bachelor of Science (B.S.), Business Administration
College of San Mateo 1979 — 1981
Associate in Arts
San Francisco Public Utilities Commission May 2015 - Present
Provident Credit Union July 2012 - May 2015
Chase February 2011 - June 2012
Wells Fargo February 2008 - February 2011
Barneys New York August 2007 - November 2007
Saks Fifth Avenue November 2006 - August 2007
Pantronix Corp May 2004 - July 2004
Skills
Training, Management, Time Management, Customer Service, Sales, Payroll, Accounts Receivable, Retail, Microsoft Excel, Portfolio Management, Auditing, Microsoft Office, Sales Management, Financial Services, Administrative..., Credit, Banking, Loans, Cross Selling, Team Building, Consumer Lending, Deposits, Branch Management, Retail Banking, Credit Cards, Lines Of Credit, Branch Banking
Education
San Jose State University 2003 — 2007
Bachelor of Science, Business Management
San Francisco Unified School District September 2014 - Present
Student Intervention Services August 2013 - May 2014
Provident Credit Union August 2010 - June 2012
Skills
PowerPoint, Customer Service, Microsoft Excel, Public Speaking, Nonprofits, Community Outreach, Research, Mental Health, Microsoft Office, Event Planning, Microsoft Word, Program Development, Training
Education
San Jose State University 2011 — 2014
Masters, Social Work
San Francisco State University 2003 — 2008
BA, Psychology
Leadership High School
Provident Credit Union October 2007 - Present
Trinity Management Services 2000 - October 2007
Bank of America 1997 - 2000
Bank of America 1992 - 1997
Skills
Account Reconciliation, Credit, Banking, Credit Analysis, Microsoft Word, Customer Service, Loans, Microsoft Office, Credit Risk, Risk Management, Consumer Lending, Outlook
Education
San Francisco State University 1990 — 1997
Biology (Pre-Med), Biology/Biological Sciences, General
Immaculate Conception Academy 1986 — 1990
High School
Citi Bank October 2011 - Present
Provident Credit Union October 2011 - Present
Bank of America April 2009 - September 2011
Starbucks July 2007 - March 2010
Skills
Sales Process, Customer Service, Referrals, Banking, Bilingual, Direct Sales, Sales Presentations, Customer Oriented, Customer Experience, Customer Engagement, Canvassing, Multi Tasking, Team Leadership, Job Coaching
Education
Foothill College 2010 — 2012
silver creek
High School Diploma
Redwood Marine Inc April 2012 - Present
Provident Credit Union August 2005 - April 2012
Education
College of the Redwoods 2011 — 2013
working towards Associates Degree, Accounting
Fortuna Union High School 1999 — 2003
Provident Credit Union February 2003 - Present
Bank of America 1994 - 2003
Skills
Banking, Account Reconciliation, Accounting, Finance, Budgets, Microsoft Excel, Deposits, Process Improvement, 10 Key, Invoicing, Credit Cards, General Ledger, Outlook, Microsoft Office, Leadership, Customer Service
Education
City College of San Francisco
Associates Degree, Liberal Arts and Sciences/Liberal Studies
Provident Credit Union May 2015 - Present
Provident Credit Union January 2014 - May 2015
AMC Mercado 20 July 2012 - January 2013
AMC Eastridge 15 September 2007 - July 2012
AMC Saratoga 14 September 2006 - September 2007
Skills
Facilities Management, Budgets, Customer Service, Event Management, Microsoft Office, Management, Project Management, Event Planning, Operations Management, Microsoft Excel
Education
San Jose State University 2007 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
De Anza College 2003 — 2007
None, General Education
Provident Credit Union September 2006 - Present
Skills
Excellent interpersonal..., Strong leadership,..., Extremely detail..., Competent in Microsoft..., Type 60+ words per..., Experience in creating..., Experience in..., Experience in assisting..., Market Planning, Marketing Strategy, Email Marketing, Social Media, Social Media Marketing
Education
University of Arizona 2000 — 2005
Bachelor of Arts (BA), Communications
Archbishop Mitty High School 1996 — 2000
Provident Credit Union December 2000 - Present
Broadbay Networks October 1998 - December 2000
SWBC, Pacific Bell Mobile January 1993 - October 1998
Education
Notre Dame de Namur University 2014 — 2015
Master of Science in Systems Management (MSSM), Technology, Business, Management, Marketing, and Related Support Services
CMG January 2013 - Present
Prudential Real Estate Professionals 2007 - 2015
American Pacific Mortgage August 2012 - November 2012
Iparadigms/Turnitin 2009 - 2012
Wells Fargo (Temp) 2006 - 2009
Capital Alliance 2004 - 2006
Wells Fargo 2003 - 2004
Washtenaw Mortgage 1999 - 2003
Provident Credit Union September 1988 - September 1998
Skills
FHA, Call Centers, Sellers, Short Sales, Real Estate, Selling, First Time Home Buyers, Banking, Investment Properties, Mortgage Lending, Credit, Refinance, VA Loans, Loans, Sales, Residential Mortgages, Loan Origination, Mortgage Banking
Education
Real Estate School
Real Estate Sales Agent, Real Estate
Skyline College
AA Business, Business Administration and Management, General
E.A. Renfroe & Company, Inc. October 2014 - Present
State Farm 2012 - Present
USAgencies November 2011 - July 2012
Gulf Coast Claims Service July 2010 - October 2011
Allstate July 2010 - July 2011
GEICO January 2004 - June 2009
Allstate December 1996 - January 2004
Provident Credit Union December 1989 - November 1991
Skills
Customer Service, Compliance, Litigation, Claim Investigation, Claims Handling, Property & Casualty..., Legal Liability, Insurance, Liability, Subrogation, Claims Management, Casualty, Property Damage, Commercial Insurance, Commercial Lines, Casualty Insurance, General Insurance, Claim
Education
Southern University at New Orleans 1981 — 1984
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
University of Louisiana at Lafayette 1980 — 1981
Provident Credit Union July 2012 - April 2014
Citibank, N.A. September 2010 - July 2012
Best Western Airport Inn & Suites 2007 - September 2010
Skills
Customer Service, Banking, Payroll, Management, Loans, Credit, Access, PowerPoint, Account Reconciliation, Microsoft Excel, Microsoft Office, Outlook, Team Building, Invoice Processing, Invoice Verification, Accounts Receivable, Collections
Education
California State University-East Bay 2009 — 2012
Bachelor of Science (B.S.)
Merritt College 2005 — 2009
Associate of Arts (AA)
Sureline Systems, Inc. January 2012 - Present
Limos.com 2010 - 2012
Citi 2009 - 2010
Wells Fargo 2005 - 2008
Provident Credit Union 2004 - 2005
Citi / Citibank Merchant Services 2001 - 2004
Bank of America 1991 - 2001
Skills
Sales, Account Management, Business Development, New Business Development, Consulting, Management, Cloud Computing, Virtualization, Storage, Disaster Recovery, Windows, Relationship Management, Customer Service, Sales Management, Branch Banking, Branch Management, Branch Operation, Banking, Commercial Banking
Education
California State University-East Bay