AT&T Broadband
Industry: Cable company
DescriptionAT&T Broadband was AT&T's cable operations, which were composed of the assets of TCI and MediaOne, Prime Cable, as well as two Comcast cable systems AT&T acquired later in a system swap. Formed in 1999 as AT&T Digital Cable, it was the largest provider of cable television services. Headquarters: Englewood, Colorado, United States Founded: 1999 Successor: Comcast Acquisition date: 2001 Parent organizations: Comcast, AT&T Corporation
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AT&T Broadband Employees
EMS Software by DEA May 2015 - Present
Rally Software Development February 2012 - March 2015
Starz Entertainment August 2007 - September 2011
Thomas Gallagher Design January 2000 - March 2011
WildBlue Communications July 2004 - August 2007
AT&T Broadband May 2000 - November 2000
MediaOne Group 1998 - 2000
MediaOne Group 1997 - 1998
Travel Channel 1994 - 1997
Skills
Digital Marketing, Social Media Marketing, Social Media, Web Analytics, Revenue Marketing, Social Business, Content Strategy, SEM, SEO, Digital Strategy, Online Advertising, Mobile Marketing, Content Marketing, Affiliate Marketing, Analytics, Product Management, Marketing Strategy, Growth Hacking, Creative Direction, Customer Engagement, Social Media Measurement, Inbound Lead Generation, B2B, Digital Engagement, Radian6, Social Media ROI, Social Listening, Social Business Design, Demand Generation, Integrated Marketing, Inbound Marketing, Digital Influence, Agile Marketing, Sales & Marketing..., Conversion Optimization, SMO, Landing Page..., Sales Enablement, Retargeting, Social Analytics, Global E-commerce, B2B Marketing Strategy, B2C marketing, Email Marketing, Search Analysis, Marketing, Leadership, Business Strategy, Management, Marketo
Education
University of Denver - Daniels College of Business 2010 — 2011
Master of Business Administration (M.B.A.)
Art Institute of Atlanta 1992 — 1994
Associate's Degree
Colorado State University 1985 — 1992
Bachelor's Degree
GE Energy, Power Conversion July 2008 - Present
CONVERTEAM Inc March 2006 - July 2008
AREVA (formerly ALSTOM) Transmission and Distribution, Inc June 2000 - February 2006
AT&T Broadband June 1999 - January 2000
Skills
Power Electronics, Electrical Engineering, Project Management, Electrical Controls, Product Design, Variable Frequency..., Embedded C, Power Converters, Manufacturing, Microsoft Office, IGBT, Control Software, FACTS, Photography, Leading Development..., C, VxWorks, Team Leadership, Cross-functional Team..., Engineering, Automation, Testing
Education
Penn State Erie, The Behrend College 1998 — 2000
Bachelor of Science, Electrical Engineering Technology, 3.11
Pennsylvania State University-Penn State Greater Allegheny 1995 — 1998
BS
Dale Carnegie 2010 — 2010
Effective Communications and Human Relations
University of Wisconsin
Dynamics and Control of AC Drives
Penn State Great Valley
Creativity and Problem Solving I
Penn State Great Valley 2004 — 2005
Engineering Analysis I
Comcast December 1998 - Present
AT&T Broadband May 2004 - September 2007
MediaOne Services February 2002 - April 2004
Skills
Customer Service, Call Centers, Operations Management, Troubleshooting, Broadband, Customer Experience, VoIP, Customer Satisfaction, Telephony, Telecommunications
Education
Albany State University 1993 — 1996
Currently enrolled in college
NDSU Bottineau, ND 1991 — 1993
Transferred
Time Warner Cable 2013 - 2014
Time Warner Cable 2012 - 2013
Time Warner Cable 2010 - 2012
Time Warner Cable 2008 - 2010
Time Warner Cable 2006 - 2008
Comcast Corporation 2003 - 2006
AT&T Broadband 2002 - 2003
Skills
IT Operations Management, Customer Experience..., Delivering Results, Building Business..., Problem Solving, Telecommunications, Integrity, Increasing Operational..., Process Improvement, Servers, Networking, IT Management, LAN-WAN, Computer Network..., VoIP, Integration, Call Center, Data Center, Disaster Recovery, Call Centers, System Deployment, Technical Support, Firewalls, Troubleshooting, Management, Routing, Cisco Technologies, Ethernet, ITIL, SAN, Unified Communications, Vendor Management, Quality Assurance, Capital Budgeting, Operating Budgets, Reducing Operating Costs, Help Desk Support, Driving Operational..., IT Infrastructure..., Information Technology, Datacenter..., Virtual Server, Cloud Computing, Desktop Support..., Telecommunications..., Server Management, Help Desk Management, NAS, Storage Management, Network Management
Education
Brandman University, Part of the Chapman University System 2014 — 2016
Bachelor of Business Administration (BBA)
West Coast University 1996 — 1997
Computer Science
California State University-Los Angeles 1991 — 1995
Computer Science
Charter Communications June 2012 - Present
JLL Web Masters August 2011 - Present
Charter Communications March 2004 - June 2012
AT&T Broadband June 1998 - August 2001
US Navy August 1989 - September 1995
Skills
Call Center, Telecommunications, Broadband, Telephony, VoIP, Troubleshooting, Process Improvement, Vendor Management, Workforce Management, Cross-functional Team..., Wireless, Team Leadership, Team Building, IP, Customer Experience, Call Centers, Customer Satisfaction, Management
Education
Clark College 2008 — 2012
Associate Degree in Applied Technology, Web Design and Development, Database Administration, Business
Time Warner Cable June 2015 - Present
Time Warner Cable March 2010 - June 2015
Time Warner Cable March 2009 - March 2010
Time Warner Cable July 2007 - March 2009
Comcast Cable March 2004 - August 2006
AT&T Broadband July 2002 - February 2003
Skills
Telecommunications, Call Center, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Technical Support, Analytics, Operational Efficiency, Process Improvement, Call Centers, Competitive Analysis, Networking, Hiring, Training, Team Building, Forecasting, Negotiation, Product Management, Analysis, Security, VoIP, Employee Relations, Marketing, Cross-functional Team..., Performance Management, Business Analysis, Business Development, Time Management, Vendor Management, Coaching, Troubleshooting, Strategic Planning, Management, Operations Management, Cable Television, Quality Assurance, Project Management, Strategy, Outlook, Sales, Strategic Partnerships, Leadership, Business Process..., Outsourcing, Customer Acquisition, Cold Calling, Visio, Team Leadership, Account Management
Education
California State University-Northridge 1998 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Independent Contractor June 2013 - Present
St. Mary's College, UC Berkeley, Chabot College July 2010 - August 2014
Comcast January 2004 - June 2010
Comcast March 2003 - January 2004
AT&T Broadband January 1999 - March 2003
TCI Cablevision of California July 1993 - January 1999
Skills
PMP, PMI Trained, Certified Project..., Project Planning, Project Control, Telecommunications, Information Systems, Information Technology, Provisioning, Process Improvement, Risk Management, Troubleshooting, Quality Assurance, Team Management, Vendor Management, Access Database, Microsoft Excel, VBA, Oracle SQL, Data Analysis, Database Design, Performance Dashboards, System Deployment, Oracle, Management, Leadership, Program Management, Cross-functional Team..., Integration, Strategy, Project Management, Business Process, Call Centers, Team Leadership, Billing Systems, Visio, Access, MS Project, Project Portfolio..., Customer Experience, Software Documentation, Business Analysis, Databases, Product Development, Analysis, Business Intelligence, Resource Management, Time Management, Customer Service, Business Process...
Education
Saint Mary's College of California 2012 — 2014
Bachelor of Arts, Graduated with Honors
UC Berkeley 2010 — 2012
Project Management
Chabot College
SEIU Local 721 December 2014 - Present
The Digital Guerrilla Project March 2012 - Present
Los Angeles County June 2007 - Present
Stone Groove Publishing 2007 - 2009
Los Angeles County 2006 - 2007
Various Temporary Assignments 2004 - 2006
Barrera IT Services 2001 - 2004
AT&T Broadband 2000 - 2001
PCM 1998 - 2000
PCM 1997 - 1998
Skills
Non-profits, Research, Data Analysis, Writing, Editing, Public Speaking, Project Management, Nonprofits, Government, Microsoft Excel, Grant Writing, Access, Analysis, Policy, Public Policy, Policy Analysis, Community Outreach, Training
Education
CSUDH 2013 — 2016
Master of Arts (M.A.), Negotiation, Conflict Resolution, & Peacebuilding, Cumulative GPA 3.95
CSUDH 2009 — 2012
B.S., Public Administration, GPA 3.69
Pasadena City College 2004 — 2006
General Education
Los Angeles Harbor College 1990 — 2004
General Education
El Camino College 1991 — 1992
General Education
Trizon LLC December 2014 - Present
Draper Chamber of the Commerce September 2013 - Present
Comcast October 2010 - April 2012
Comcast Business February 2003 - October 2010
AT&T Broadband August 1999 - February 2003
Sakhalin Energy April 1994 - January 1998
Marathon Oil of Houston April 1992 - April 1994
Intourist of the USSR August 1985 - February 1989
Vneshtorgbank of the USSR November 1977 - July 1985
Skills
Customer Retention, Customer Satisfaction, Financial Accounting, Customer Service..., English to Russian..., Russian to English..., Executive Support, Call Centers
Education
Leningrad state university named after A.A.Zhdanov 1972 — 1977
Master's Degree, English and German Languages, Literature and Arts, 3.35
Comcast Online University in Finance 2003 — 2012
no degree online training, professional training
ReMax Properties September 2013 - Present
Ferrellgas October 2008 - September 2013
Charter Communications March 2002 - November 2007
Sullivan Direct Marketing January 2000 - March 2002
AT&T Broadband 1997 - 2000
Skills
Call Center, Telecommunications, Vendor Management, Sales Operations, Sales, Management, Call Centers, Process Improvement, Marketing, Customer Satisfaction, Advertising, Program Management, Customer Experience, Customer Service, Leadership, Sales Management, Cross-functional Team..., Inventory Management, Team Leadership, Business Development, Account Management
Education
Auburn University at Montgomery
Bachelor of Science in Business Administration, Business, Management, Marketing, and Related Support Services
FremantleMedia July 2013 - Present
DeepStacks Group September 2009 - Present
9 Ball Studios July 2012 - July 2013
Motor Trend / Mind Over Eye April 2013 - June 2013
Federated Sports + Gaming December 2010 - July 2012
Dream Team Gaming February 2009 - July 2009
WPT Enterprises June 2003 - July 2008
Nash Entertainment December 2002 - May 2003
York Entertainment June 2002 - December 2002
AT&T Broadband September 1999 - May 2002
Education
Boston Latin School
Boston University
BS Film & Television, Film, Television, Photography, Biology
KPMG US July 2015 - Present
KPMG US August 2013 - July 2015
KPMG US June 2012 - August 2012
University of Colorado Denver Business School May 2011 - May 2012
Safeco Insurance April 2005 - January 2008
Safeco Insurance May 2004 - April 2005
Safeco Insurance January 2003 - May 2004
AT&T Broadband February 1999 - August 2001
Skills
US GAAP, Auditing, Futures, Options Strategies, Option Pricing Models, Business Valuation, Negotiation, Consultative Selling...
Education
University of Colorado at Denver 2012 — 2013
Master of Science, Finance, General, 4.0
University of Colorado at Denver 2010 — 2012
Bachelor of Science Busines Administration, Accounting, 4.0
Red Rocks Community College 2009 — 2010
4.0
Carnegie Mellon University 1996 — 1998
Computer Science
[24]7 December 2014 - Present
[24]7 Inc September 2012 - Present
Monitronics June 2006 - September 2012
Charter Communications March 2004 - June 2006
Centennial Communications 2001 - 2004
AT&T Broadband 1997 - 2001
Skills
Customer Retention, Call Center, Operations Management, Customer Experience, Vendor Management, Customer Satisfaction, Telecommunications, Customer Service, Call Centers, Team Building, Enterprise Software, Direct Sales, Strategy, Recruiting, Outsourcing, Project Management, Management, Account Management, Training, Sales, Program Management, Team Leadership, Marketing, Sales Management, Leadership, Process Improvement, Budgets, Strategic Planning, Business Process, New Business Development, Performance Management, Coaching, Change Management, Cross-functional Team..., Start-ups, Team Management, Business Strategy, Workforce Management, CRM, Salesforce.com, Strategic Partnerships, Time Management, Business Development, Contract Negotiation, Leadership Development, Executive Management, Solution Selling, Forecasting, Sales Operations, Business Process...
Education
University of Phoenix
BSIS, Information Systems
Arizona State University
Dietetics and Clinical Nutrition Services
Colegio Americano
Hyundai of Longview April 2012 - Present
Patterson Select Luxury Preowned April 2013 - June 2013
Hawk Security Services April 2013 - June 2013
Crown KIA December 2010 - March 2012
Jesco Inc. October 2009 - March 2010
AT&T Broadband 2000 - 2005
Skills
Marketing, New Business Development, Marketing Strategy, Microsoft Office, Sales Management, Customer Service, Management, Sales, Social Media Marketing, Negotiation, Inventory Management, Team Building, Direct Sales, Account Management, Merchandising, Automobile, Retail, Customer Satisfaction, Online Marketing
Education
Argosy University Phoenix 2009 — 2011
Business Administration, Marketing
Heald Institute of Technology 1994 — 1995
Electrical/Electronics Equipment Installation and Repair, General
GCI - General Communication Inc. January 2005 - Present
Northern Wasco County PUD February 2003 - December 2004
AT&T Broadband 1999 - 2003
TCI Cable 1995 - 1999
Columbia Cable June 1986 - 1994
United States Marine Corps June 1982 - July 1986
Skills
GIS, AutoCAD, Databases, Web Design, Network Design, Fiber Optic Networks, Long Haul, MapInfo Professional, AutoLISP, Map 3D, As-builts, Construction Staking, Legal Descriptions, Easements, ESRI, ArcInfo, ArcCatalog, FME, Oracle Spatial, PLS-CADD, Dreamweaver, DOCSIS, Document Management, Document Imaging, Optical Fiber, Fiber Optics, Telecommunications
Education
Cleveland Institute of Electronics 1994 — 1996
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
Designs By Reign Flo January 2006 - Present
Inner Reflections Image group January 2000 - Present
ATT Broadband June 1999 - February 2003
Jones Intercable October 1992 - June 1999
Jones Intercable October 1989 - October 1992
Skills
Marketing, Direct Sales, Advertising, Customer Retention, B2B, Team Building, Strategic Planning, Social Networking, Social Media Marketing, Social Media, Small Business, Sales Operations, Sales, Online Marketing, Sales Management, Account Management, Business Development, Customer Satisfaction, Customer Service, Email Marketing, Marketing Communications, Marketing Strategy, Online Advertising, New Business Development, Event Planning, Leadership, Brand Development, E-commerce, Digital Media, Sales Process, Public Speaking, Graphic Design, Website Development, Web Design
Education
Chicago State University 1980 — 1985
Master, Marketing Sales
Kankakee Community College 1981 — 1983
Associate's degree, Business/Corporate Communications
Eastridge High School 1976 — 1980
High School, Business/Corporate Communications
GA Consulting June 2013 - Present
GA Consulting April 2013 - Present
Para Los Niños June 2006 - December 2011
Los Angeles Times Hoy Spanish Language Newspaper September 2004 - June 2006
Los Angeles Times September 2001 - September 2004
AT&T Broadband June 1997 - September 2001
Skills
Operations Management, Strategic Planning, Fundraising, Grant Writing, Finance, Board of Directors, Public Speaking, Media Relations, Brand Development, Educational Leadership, Staff Development, Social Networking, Spanish, Event Planning, Social Services, Social Media, Marketing Communications, Event Management, Program Management, Program Development, Nonprofits, Corporate Communications, Leadership, Community Outreach, Higher Education, Public Relations, Strategy, Volunteer Management, Grants, Community Development, Philanthropy, Leadership Development, Human Resources, Training, Strategic Communications, Organizational..., Policy Analysis, Research, Community Organizing, Entrepreneurship, Editing, Program Evaluation, Coaching, Newsletters, Government, Policy, Board Development, Budgets
Education
Fairfield University 2014 — 2016
Master's degree, Marriage and Family Therapy/Counseling
Loyola Law School, Loyola Marymount University 1984 — 1987
Doctor of Law (J.D.)
California State University-Los Angeles 1980 — 1982
Master of Arts (MA), Education/Teaching of Individuals in Early Childhood Special Education Programs
Immaculate Heart College 1975 — 1979
Bachelor's degree, Elementary Education and Teaching
ProQuest November 2010 - November 2012
General Motors July 2007 - November 2010
General Motors May 2000 - July 2007
AT&T Broadband October 1999 - April 2000
Comcast 1998 - 1999
AT&T Mobility - Formerly Ameritech Cellular Services 1995 - 1998
Skills
Strategic Planning, Strategy Development, Application Development, Leading Change, Management, Strategic Alliances, Cross-functional Team..., Program Management, Product Management, Product Development, Process Improvement, Business Process..., Call Center, Telecommunications, Wireless, Software Development, Strategy, Leadership, Team Leadership, Integration, Operations Management, Business Analysis, IT Strategy, CRM, E-commerce, Continuous Improvement, Call Centers, Business Development, Project Planning, Six Sigma, Organizational..., Software Project..., Networking, SDLC, Sales, Business Intelligence, Outsourcing, SaaS, Start-ups, Negotiation, Strategic Partnerships, Competitive Analysis, Project Management, Change Management, Leadership Development, PMP, Cloud Computing, Team Management, Business Process, Mobile Devices
Education
Carnegie Mellon University
MS, Information Systems Management
Michigan State University
BA, Telecommunication
Comcast Cable January 2009 - Present
Alameda Power & Telecom June 2003 - November 2008
AT&T Broadband March 1999 - February 2003
TCI September 1981 - February 1999
Castro Valley CATV October 1979 - August 1981
Skills
HFC, Broadband, DOCSIS, Cable Modems, Cabling, Fiber Optics, VOD, Ethernet, Optical Fiber, IP, Wireless, TCP/IP, Headend, RF, Telecommunications, Network Design, DWDM, Cable Television, Telephony, IPTV, Troubleshooting, Computer Network..., MPLS, T1, VoIP, Network Engineering, Outside Plant, Coax, Routers, Metro Ethernet, CMTS, FTTx, Switches, Wireless Networking, Cable Management, Data Center, LAN-WAN, ISDN
Education
Chabot College 1979 — 1980
Certificate, Architectural Drafting
Golden High School 1973 — 1976
Wiegers Capital Partners September 2012 - Present
The Anschutz Corporation March 2010 - September 2012
General Capital Partners February 2005 - January 2009
AT&T Broadband August 1999 - November 2002
Skills
Private Equity, Mergers, Start-ups, Due Diligence, Business Strategy, Investments, Corporate Development, Valuation, Entrepreneurship, Investment Banking, Corporate Finance, Financial Modeling, Acquisitions, Mergers & Acquisitions, Restructuring, Strategy, Business Planning, Business Development, Asset Management, Real Estate, Finance, Executive Management
Education
University of Denver 1998 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
American University 1988 — 1991
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
AMX by HARMAN December 2014 - Present
Planar Systems March 2014 - November 2014
SMART Technologies April 2012 - October 2013
SMART Technologies January 2009 - November 2012
Imagine Learning October 2007 - June 2010
Bear Stearns April 2007 - October 2007
Southstar Funding February 2003 - April 2007
AT&T Broadband June 1999 - December 2002
Skills
Presentations, Presenter, Sales Presentations, Presentation Development, Technical Presentations, Presence, PowerPoint, Spanish, Public Speaking, Spreadsheets, Microsoft Excel, Customer Experience, Operational Excellence, Sales Management, Sales, Salesforce.com, Sales Operations, Direct Sales, Customer Satisfaction, Sales Process, Troubleshooting, Trade Shows, Business Transformation, Enterprise Software, Computer Hardware, Hardware, Training, Channel, Change Management, Quality Assurance, Financial Analysis, Financial Reporting, Corporate Finance, Account Management, Management, Marketing Communications, Microsoft Word, SugarCRM, Pivotal CRM, Automotive, Acting, Business Development, Business, Call Center, Graphic Design, Logo Design, Fine Art, Creativity
Education
Auburn University 1992 — 1997
BA, Spanish, International Business, Graphic Design, Art and Art History
Shiloh High School
Shiloh High School
Lincoln Hospital District May 2007 - Present
First Bank of Lincoln March 2011 - October 2013
AT&T Broadband February 2000 - April 2002
MediaOne International January 1997 - February 2000
Capacity Process- -USWEST Denver CO April 1993 - June 1997
Education
Chapman University
Bachelor of Science, Electronics
Certificate Microprocessor Technology - Chapman University
Master of Communications Technology
Comcast Cable February 2015 - Present
Comcast Cable November 2012 - February 2015
Comcast Cable August 2010 - November 2012
Comcast Cable June 2007 - August 2010
Comcast Cable August 2006 - June 2007
Comcast Cable March 2003 - July 2006
AT&T Broadband July 2001 - March 2003
Skills
Account Management, Telecommunications, Sales Management, B2B, Direct Sales, Solution Selling, Sales, New Business Development, Sales Process, Marketing Strategy, Sales Operations, Product Management
Education
University of Washington Tacoma 2004 — 2007
Master of Business Administration (MBA), 3.65
Brigham Young University 1998 — 2001
Bachelor of Science (BS), Business/Marketing, 3.81
Brigham Young University - Idaho 1994 — 1996
Associate of Arts (AA), International Business
UMT Consulting Group March 2015 - Present
The Open Door Group October 2003 - March 2015
Integra Telecom October 2010 - October 2012
Frontier Communications April 2009 - May 2010
AT&T Broadband 1999 - 2003
U S WEST 1981 - 1999
Skills
Organizational Leader, Organizational..., Operational Excellence, Organizational Design, Organizational Behavior, Effective Communication, True Prioritization, Root Cause Problem..., Organizational..., Strategy/Planning, Customer Satisfaction, Behavioral Metrics, Culture Change Agent, Continuous Improvement, Business Processes, Sales, P&L Budget Management, Regulatory Affairs, Call Center Operations, Innovator, Perseverance, Great Motivator, Project Management, Installation and Repair..., Central Office..., Negotiations, Facilitations, Telephony, Call Center, MPLS, Telecommunications, Managed Services, Profit, Information Systems, Customer Retention, VoIP, Wireless, Leadership, Negotiation, Organizational..., Change Management, Lean Management, SIP Trunking, Facilitators, Management, Business Process, P&L Management, Process Improvement, Ethernet, Customer Experience
Education
City University of Seattle
MBA, Managerial and Organizational Leadership
University of Washington
BA, Education
Infor September 2015 - Present
Bolder Thinking July 2013 - September 2015
Sage Software March 2010 - April 2013
Cisco Systems March 2005 - August 2009
AT&T March 2003 - January 2005
BellSouth April 2000 - March 2003
AT&T Broadband September 1998 - February 2000
Skills
Cisco, Sales Management, Security, Frame Relay, Hardware, Pre-sales, Technical Support, System Administration, Customer Satisfaction, WAN, Sales Operations, Telephony, Avaya, Ethernet, Switches, Cisco Call Manager, Marketing Strategy, Video Conferencing, Virtualization, Windows, Storage, Government, Broadband, Cisco Technologies, Continuous Improvement, Customer Service, Direct Sales, Lead Generation, SaaS, Salesforce.com, Enterprise Software, Software Industry, CRM, Cloud Computing, Solution Selling, Cold Calling, Managed Services, Account Management, Sales Process, Business Development
Education
Cisco Academy 2007 — 2009
CCDA, Networking Systems
Arkansas State University 1993 — 1998
Bachelor of Science, Manufacturing Technology
Comcast August 2010 - Present
Comcast October 2010 - August 2013
Comcast January 2009 - October 2010
Comcast January 2009 - August 2010
AT&T Broadband April 2000 - December 2003
MediaOne September 1999 - April 2000
Time Warner Cable 1991 - 1999
Skills
Broadband, Telecommunications, VOD, Wireless, VoIP, Fiber Optics, DOCSIS, IPTV, IP, Telephony, Optical Fiber, Networking, Cable Television, Integration, Cabling
Education
Bentley College - Elkin B. McCallum Graduate School of Business
MBA
Rensselaer Polytechnic Institute 1975 — 1979
BSEE
Peter's Administrative Services August 2009 - Present
AT&T Broadband January 2000 - December 2001
Tele-Communications, Inc January 1995 - January 1999
QVC, Inc January 1989 - January 1995
Group W Satellite Communications January 1985 - January 1988
Focus Marketing/Brand Development, Inc. May 1982 - January 1984
Austin Felis, CPA January 1981 - January 1982
Skills
Bookkeeping, QuickBooks, Accounting, Accounts Payable, Account Reconciliation, General Ledger, Tax Preparation, Accounts Receivable, Tax Returns, Tax, Financial Reporting, Payroll, Income Tax, Journal Entries, Sales Tax, Financial Statements, Peachtree, Bank Reconciliation, Auditing, Financial Accounting, Payroll Taxes
Education
Bryant University 1977 — 1981
BS, Business Administration
103rd ESC June 2015 - Present
Comcast July 2012 - Present
Afflon October 2009 - Present
US Army June 1997 - Present
96th Sustainment Brigade March 2013 - June 2015
United States Army Reserve July 2010 - August 2011
Juniper Networks/ OnProcess Technology March 2007 - May 2009
AT&T Broadband 2000 - 2002
Skills
Web Design, Logo Design, Business Cards, Computer Maintenance, Logistics Management, Photoshop, Leadership, Small Business Online..., Graphic Design, Technical Support, Business Development, Customer Service, Fitness Training, Non-profit Industries, Inventory Management, Direct Sales, Public Speaking, Military, Entrepreneurship
Education
Endicott College 2007 — 2009
Bachelor of Science, Business Administration, Management and Operations
John Jay College of Criminal Justice 1996 — 1997
Bachelor of Science (B.S.), Criminal Justice
V.O.S.,LLC November 1999 - Present
Atlantic Cable Services Inc 2003 - 2005
AT&T BROADBAND February 1999 - July 2001
U.S.ARMY June 1996 - November 1998
Education
Clover Park Technical College 2001 — 2003
YES, Telecommunications Technology/Technician, B
KENDRICK HIGH SCHOOL 1991 — 1995
YES, GENERAL, B
Comcast Cable November 2009 - Present
Comcast Cable November 2004 - October 2009
AT&T Broadband 1999 - 2004
Skills
Broadband, Fiber Optics, Optical Fiber, Telecommunications, Wireless, Cabling, VoIP, DOCSIS, Ethernet, T1, Network Engineering, Vendor Management, FTTx, SDH, Troubleshooting, DWDM, Cables, WAN, Provisioning, Cable Television, IPTV, RF, MPLS, Metro Ethernet, Wireless Networking, Managed Services, Call Center, Routers, Switches, Cellular Communications, IP, Computer Network..., Telephony, Outside Plant, SIP, Data Center, Network Design, Cisco Technologies, WiFi, Call Centers, DSL, LAN-WAN, Co-location, System Deployment, WiMAX, VOD, Routing, Avaya, Network Architecture, ATM networks
Education
Golden Gate University 2004 — 2011
Bachelor of Arts (BA), Management, Summa Cum Laude
Cabrillo College 1992 — 1999
AS, Business, 4.0 GPA
Wagner College
Time Warner Cable June 2004 - Present
Network Engineer 2002 - 2004
AT&T Broadband 2000 - 2002
compath 1998 - 2001
Skills
Troubleshooting, Optical Fiber, BGP, OSPF, Switches, Ethernet, IP, VoIP, DOCSIS, Juniper, Routers, MPLS, Network Engineering, Cisco Technologies, JUNOS
Education
Auburn University 1994 — 1998
MIS
Charter Communications February 2015 - Present
Charter Communications February 2015 - June 2015
IntelePeer November 2014 - February 2015
IntelePeer January 2013 - November 2014
Dish Network March 2012 - January 2013
Comcast January 2011 - February 2012
Comcast April 2000 - January 2011
Comcast Cable 2000 - January 2011
AT&T Broadband 2000 - 2006
Skills
Cloud Computing, Customer Experience, Customer Satisfaction, Strategic Planning, Program Management, Product Management, Product Life Cycle..., Telecommunications, Product Development, Integration, Process Improvement, Process Development, Operations Management, Cross-functional Team..., Performance Management, Customer Service, Process Engineering, Budgeting, Deployment, Product Strategy, Product Launch, Vendor Relations, Product Marketing, Service Operations, Team Leadership, Budgets, Management, Project Management, Process Simulation, Strategic Partnerships, Call Centers, Team Building, CRM, Vendor Management, Provisioning, Troubleshooting, Customer Retention, Business Process..., System Deployment, Leadership, Outsourcing, Telephony, Competitive Analysis, Strategy, VoIP, Wireless, Product Lifecycle..., Broadband, Mobile Devices, IPTV
Education
Colorado Technical University 2010 — 2012
Bachelor of Science, Business Administration/Marketing
Arapahoe Community College 2006 — 2007
Business Administration, Management and Operations
Comcast Cable April 2012 - Present
Trout Mobile July 2011 - April 2012
Cricket Communications January 2008 - January 2011
Comcast 2004 - 2007
AT&T Broadband 2002 - 2004
BDS Marketing 1999 - 2001
Event Management & Promotion, Inc. 1995 - 1998
Education
University of the Pacific 1993 — 1994
Master of Arts, Sports Management
California State University-Northridge 1987 — 1992
Bachelor of Science, Business Administration-Marketing
The Wellness And Advocacy Center August 2010 - Present
Keller Williams Realty August 2003 - Present
ATT Broadband 1998 - 2003
Skills
Real Estate, Short Sales, Sellers, Buyer Representation, First Time Home Buyers, Single Family Homes
Education
Arapahoe Community College 1998 — 2001
Marketing/Marketing Management
National Cable Telecommunications Institute (N.C.T.I.) 1985 — 2000
Telecommuncations
Empire College 1997 — 1999
Computer Support Specialist, Computer Resourses, Technolgy Management, Deans Honor Society
Atkins October 2002 - Present
Freelance 2001 - 2002
AT&T Broadband 2000 - 2001
MediaOne Group 1994 - 2000
Skills
Print, Graphic Design, Adobe Creative Suite, Adobe Acrobat, Illustrator, InDesign, Infographics, Logo Design, Book Design, Booklets, Branding & Identity, Business Cards, Communication Design, corporate design, In-house Design, Direct Mail Pieces, Flyers, Information Graphics, Invitations, logo design, Postcards, Posters, Presentation Folders, signage, Stationery, Technical Illustration, Design Documents, Web Graphics, PowerPoint, Presentation Design, Mac, Designing Marketing..., Creative Solutions
Education
Platt College 1990 — 1991
Associate's degree, Interactive Graphic Design
Art Institute of Colorado 1984 — 1985
Associate's degree, Commercial Art Technician
Colorado State University 1980 — 1983
Bachelor of Arts (B.A.), Commercial Art
Cox Communications January 2011 - Present
Cox Communications January 2007 - June 2011
Comcast 2002 - 2006
AT&T Broadband 2000 - 2002
Intermedia Partners 1996 - December 1999
Acton CATV inc 1982 - 1992
Falcon Cable 1978 - 1982
Skills
Process Improvement, Broadband Operations, Contract Negotiation, Broadband, Telecommunications, Optical Fiber, Outside Plant, HFC, Fiber Optics, Cabling, IPTV, VOD, Wireless, DOCSIS, VoIP, Cable Television, DWDM, Telephony, Ethernet, IP, Cables, Network Engineering, Computer Network..., RF, Network Design, Metro Ethernet, DSL, T1, MPLS, WiFi, Network Architecture, FTTx, SDH, LAN-WAN, Internet Services, SIP, Routers, Cross-functional Team...
Education
California State Polytechnic University-Pomona 1978 — 1982
Engineering, Electronic
Union Telephone Company May 2009 - Present
TeleTech February 2006 - February 2009
Premier Retail Networks February 2003 - January 2006
AT&T Broadband 1996 - 2002
Skills
Product Management, Six Sigma, Product Development, Social Media, Product Launch, Process Development, Product Strategy, Cross-functional Team..., Competitive Analysis, Product Marketing, Telecommunications, Team Building, Program Management, Team Leadership, Strategy Development, Agile, Business Strategy, P&L Management, Market Research, Marketing Strategy, Business Management, Process Improvement, Strategic Planning, Scrum, Start-ups, Business Analysis, Vendor Management, Team Management, Customer Experience, Strategy, Agile Methodologies, Project Management, Wireless, Management, Negotiation, Mobile Devices, Account Management, Business Development, Operations Management, Integration, Customer Satisfaction, CRM, Strategic Partnerships, Channel Partners
Education
Beyond Philosophy 2014 — 2014
Customer Experience Management Certification
Satmetrix 2014 — 2014
Net Promoter Certified Associate
Villanova University 2005 — 2006
Six Sigma Green Belt
California State University, Fresno 1980 — 1986
BS, Finance
Brandulation Promotional Marketing Advisors April 2006 - Present
Power To Do Good Empower Non-Profits and Individuals to raise funds for a cause. October 2012 - Present
Comcast Cable January 2003 - November 2011
AT&T Broadband August 2000 - December 2003
Education
California State University-Sacramento 1988 — 2002
Bachelor's degree, Economics
The Durango Herald August 2004 - April 2011
Independent, and George S. May International Co. November 2002 - August 2004
AT&T Broadband April 2000 - November 2002
Lehmann Communications August 1998 - April 2000
ADVO, Inc. February 1993 - July 1998
Professional Impressions Media Group September 1989 - February 1993
Phoenix Newspapers, Inc. March 1981 - September 1989
Tucson Newspapers, Inc. June 1980 - March 1981
Skills
Advertising, Advertising Management, Business Analysis, Business Analytics, Business Process..., Business Relationship..., Business Strategy, Department Budgeting, Direct Marketing, Large Account Sales, Marketing, Marketing Strategy, Media Production..., Online Advertising, Online Marketing, Operating Budgets, Print Management, Project Management, Small Business..., Web Project Management, Business Development, Sales, Advertising Sales, Magazines, Sales Management, Budgets, Management, Email Marketing, Newspapers, Social Media Marketing, Consulting, Digital Marketing
Education
University of Arizona
Bachelor of Science (B.S.), Business Administration and Management, General
Arizona State University
Business Administration and Management, General
Sahuaro High School
High School Diploma, General Studies
Comcast December 2012 - Present
Comcast October 2010 - December 2012
Comcast Cable October 2010 - December 2012
Comcast Cable March 2009 - October 2010
Comcast Cable May 2010 - July 2010
Comcast Cable 2009 - 2010
Comcast Cable January 2006 - March 2009
Comcast 2006 - 2009
AT&T Acquired by Comcast Cable January 2000 - January 2006
AT&T Broadband 2000 - 2006
Skills
Project Management, Broadband, DOCSIS, Troubleshooting, Telephony, Telecommunications, Fiber Optics, Network Engineering, IP, HFC, VoIP, Program Management, Computer Network..., Cabling, Ethernet, Optical Fiber, Wireless, Vendor Management, Network Design, T1, Call Centers, DWDM, Technical Support, MPLS, LAN-WAN, Cable Television, WAN, IPTV, SIP, Avaya, Routers, Switches, Co-location, Provisioning, Metro Ethernet, DSL, Networking, Internet Services, Network Architecture, Wireless Networking, VOD, Routing, Managed Services, System Deployment, TCP/IP, Cisco Technologies, WiFi, RF, Data Center, Unified Communications
Education
San Francisco State University 1988 — 1990
San Francisco State University 1988 — 1990
Degree
City College of San Francisco 1986 — 1988
Associates Degree, Business Administration
DC Concert Ministries January 2013 - April 2013
Comcast July 2000 - May 2010
AT&T Broadband 2000 - 2003
Skills
Video Editing, Production, Video Production, Editing, Graphic Design, Television, Graphics, Final Cut Pro, Video, Photoshop, Illustrator, InDesign, Word, Lighting, Microsoft Office, PowerPoint, Excel, Broadcast, Windows, Customer Service, Event Management, Access, Adobe Creative Suite, Dreamweaver, Premiere, Teaching, Scheduling, Web Design, Non-linear Editing, Public Relations, Digital Media, Voice Over, Microsoft Word, Mac, Camera, Microsoft Excel, DVD Studio Pro, Facebook, Media Production, New Media, Advertising, Blogging, Videography, Post Production, Camera Operating, Process Scheduler, Videographer, Broadcast Television, Social Media Marketing, Entertainment
Education
American InterContinental University 2005 — 2007
Bachelor, Visual Communications
Time Warner Cable July 2005 - July 2012
Insight Communications July 2006 - February 2012
Comcast July 2003 - December 2006
AT&T Broadband January 1999 - December 2001
Skills
Call Center, Team Building, Strategic Planning, Telecommunications, Customer Satisfaction, Process Improvement, Operations Management, Sales Management, Team Leadership, Cross-functional Team..., Budgets, Customer Experience, Employee Relations, Product Management, Written Correspondence, Thrive in..., Humor, Telephony, Forecasting, VoIP, Call Centers, Direct Sales, Vendor Management, Strategic Partnerships, Sales Operations, Salesforce.com, P&L Management, Sales Process
Education
Central College 1969 — 1974
Bachelor of Arts (BA), Secondary Education and Teaching
Willows Ward September 2011 - Present
Performing Arts Festival of the Eastside April 2011 - June 2013
AVI BioPharma October 2011 - December 2011
Concur Technologies March 2011 - April 2011
Two Degrees - Microsoft January 2008 - October 2009
Jefferson Wells - Nintendo of America June 2007 - January 2008
Jefferson Wells - The Boeing Company May 2004 - June 2007
Protiviti RHI - T-Mobile January 2004 - April 2004
Protiviti RHI - AT&T Wireless August 2001 - December 2003
AT&T Broadband August 1998 - June 2001
Skills
Process Improvement, Consulting, Process Management, Project Management, Financial Modeling, Financial Analysis, Cost Accounting, Business Process, Sarbanes-Oxley Act, Internal Controls, Business Analysis, Analysis, Managerial Finance, Management, ERP, Budgets, Leadership, Risk Management, Strategy, Finance, Business Process..., Accounting
Education
City University of Seattle 1994 — 2001
MBA, Operations Management
Brigham Young University 1972 — 1978
BS, Accountancy
University of Washington, Michael G. Foster School of Business 2005 - Present
University of Washington January 2010 - Present
Bainbridge Graduate Institute March 2011 - Present
Alpine Evergreen Company 2006 - Present
Seattle University August 2005 - June 2012
T-Mobile 2002 - 2004
AT&T Broadband July 2000 - December 2002
Media One October 1997 - July 2000
U S West 1985 - 1997
Skills
Public Speaking, Leadership, Higher Education, Business Planning, Research, Event Planning, Social Media, Data Analysis, Teaching, Non-profits, Fundraising, Qualitative Research, PowerPoint
Education
University of Denver - Daniels College of Business 1995 — 1997
MBA, Business
Arizona State University 1975 — 1979
BA, Business
Networks Plus February 2001 - July 2002
Prism Communications 2000 - 2001
Broadstreet Communications January 1999 - April 2000
AT&T Broadband Network Solutions 1994 - 2000
ATT Broadband 1994 - 2000
TCI 1990 - 1994
Times Mirror Cable Television 1984 - 1989
Times Mirror May 1984 - October 1988
United Telephone of Ohio 1979 - 1982
Skills
Team Leadership, Executive Management, Project Execution, Operational Turn arounds, Start-ups, Business Development, Strategic Planning, Operations Management, Marketing, Project Management, Telecommunications, Strategy, Business Planning, Management, VoIP, Broadband, CRM, Account Management, Sales, New Business Development, Solution Selling, Leadership, Strategic Partnerships, Sales Management, Mobile Devices, Wireless, Mergers & Acquisitions, Team Building, Go-to-market Strategy, Managed Services, Entrepreneurship, Product Management, Sales Operations, Cross-functional Team..., Business Process..., Project Planning, Business Intelligence, Budgets, Negotiation, P&L Management, Contract Negotiation, Business Strategy, Customer Retention, Product Marketing, Management Consulting, Business Alliances, SaaS, Vendor Management, Direct Sales, Outsourcing
Education
Cleveland State University 1969 — 1972
BSBA, Management
The Ohio State University 1962 — 1964
ASME, Mechanical Engineering
FTM Leadership Services, Inc. August 2010 - Present
Comcast Cable April 2006 - July 2010
Cablevision December 2005 - April 2006
Adelphia Cable Communications January 2002 - December 2005
AT&T Broadband January 1997 - January 2002
AT&T Broadband January 1995 - January 1997
AT&T Broadband/Continental Cable January 1989 - January 1995
Continental Cable January 1985 - January 1989
Teleprompter/Group W Cable January 1981 - January 1985
US Air Force Reserve January 1981 - January 1984
Skills
Program Facilitation, Team Facilitation, Organizational..., Executive Coaching, Leadership, Workshop Facilitation, Management, Coaching, VOD, Project Planning, Performance Improvement, Organizational..., Executive Development, Training Delivery, Human Resources, Budgets, Project Management, Customer Satisfaction, Management Consulting, Talent Management, Performance Consulting, Team Building, Team Leadership, Learning Management, Change Management, Organizational..., Product Development, Strategy, Leadership Development, Call Center, Marketing, Security, Training, Engineering, Performance Management, Employee Engagement, Wireless, Employee Training, Telephony, Enterprise Software, Succession Planning, Executive Management, Troubleshooting, Call Centers
Education
Chapman University 1993 — 1999
Bachelor of Arts, Social Sciences - (Psychology; Political Science-
Highland Community College 1987 — 1989
Associates of Arts, Business Management
TitleMax Inc April 2008 - May 2012
TITLEMAX, INC/Equity Auto Loans April 2008 - May 2012
TruCheck January 2005 - March 2008
OSI Portfolios January 2001 - January 2005
OSI Portfolios January 2001 - January 2005
AT&T BROADBAND January 1997 - January 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Budgets, Public Speaking, C++, C, Editing, Strategic Planning, Negotiation, Java, General Ledger, Access, Financial Analysis, Accounting, Team Building, Account Reconciliation, QuickBooks, Finance, Payroll, Sales, Accounts Payable, PeopleSoft, Process Improvement, Auditing
Education
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Accounting
University of Phoenix-School of Business
Bachelor of Science, Accounting
Anderson University (SC) 1992 — 1994
Osher Life Long Learning Institute - Duke University January 2015 - Present
Wordpress Websites that Sell October 2012 - Present
Durham Technical Community College September 2010 - Present
Durham Technical Community College Small Business Center March 2011 - March 2012
Museum of Life and Science April 2007 - March 2009
McIntosh College September 2003 - December 2006
Tenhover Marketing September 2002 - December 2006
Stackpole and Partners Advertising April 2001 - March 2002
AT&T Broadband 1998 - 2001
Spectrum Boston Consulting September 1997 - July 1998
Skills
Copywriting, Email Marketing, Web Design, Creative Direction, Adobe Creative Suite, Marketing Strategy, Direct Marketing, Graphic Design, Dreamweaver, InDesign, Art Direction, Online Marketing, Public Relations, Corporate Identity, HTML, Direct Mail, Photoshop, SEO, Marketing Communications, SEO copywriting, CSS, Collateral Design, Publications, Key Messaging, Web Content Management, Corporate Positioning, Landing Page..., Electronic Newsletters, Newsletter Production, Online Advertising, Content Creation, Marketing ROI, Audience Analysis, Creative Concept..., Creative Briefs, Creative Strategy, Print Production, Image Editing, Brand Awareness, Customer Insight, Web Analytics, Website Copy, Direct Response, WordPress, Illustrator, Logo Design, Branding & Identity, Woo Canvas, Visual Composer, Wordpress Training
Education
Art Institute of Atlanta 1996 — 1997
AA
American University 1982 — 1984
MA
Miami University 1976 — 1981
BA
Utilidata July 2005 - Present
AT&T Labs September 2001 - September 2002
Excite @ Home July 2000 - August 2001
AT&T Broadband April 1998 - July 2000
Skills
Project Management, Fiber Optics, Strategy, Wireless, Broadband, Program Management, Network Design, Cross-functional Team..., Team Building, IP
Education
Brigham Young University - Idaho 1974 — 1976
Ashford University August 2011 - Present
View Point Health (Quasi State of Georgia Agency) June 2014 - April 2015
State of Georgia - Dept. of Human Services April 2013 - June 2014
Newell Rubbermaid April 2011 - January 2012
Fulton County Government August 2008 - June 2009
State of Georgia - Georgia Department of Labor January 2006 - July 2008
Saint-Gobain Glass August 2004 - December 2005
AT&T Broadband March 1999 - August 2001
Skills
Employee Relations, Labor Relations, HR Policies, Total Rewards, Talent Acquisition, Onboarding, HRIS, Performance Management, Customer Service, Instructor-led Training, FMLA, FLSA, OSHA, Workers Compensation, Interpersonal Skill, Analytical Skills, Communication Skills, Organizational..., New Hire Orientations, Leadership
Education
Emory University School of Law 2013 — 2016
Troy University
Master's of Science - Human Resources Management
Georgia State University
Bachelor's of Science
Barry University
Human Resources Certification
Chicos FAS Inc July 2003 - February 2015
Georgia State Defense Force May 2008 - January 2013
ATT Broadband 2001 - 2002
Aramark Uniform Services 1998 - 2001
NEC Technologies 1989 - 1997
Data General October 1985 - July 1989
Massachusetts Institute of Technology August 1981 - October 1985
United States Navy January 1977 - February 1981
Skills
Energy Audits, Supply Chain, Policy, Research, Marketing, Construction, Strategic Planning, Project Management, Negotiation, Account Management, Facilities Management, Military, Team Building, Manufacturing, Contract Negotiation, Operations Management, Project Planning, Leadership, Contract Management, Budgets, Team Leadership, Management, Energy Management, Customer Service, Training, Security
Education
Cambridge College 1982 — 1984
M.ED., Facilities Management
Time Warner Cable August 2011 - Present
Comcast May 2009 - August 2010
Comcast May 2008 - August 2010
Charter Communications July 2003 - November 2007
RCN April 2001 - April 2003
AT&T Broadband June 1990 - April 2001
Colony Communications 1990 - 1994
Comcast 1987 - 1990
Skills
Broadband, Telecommunications, Strategic Partnerships, Cross-functional Team..., Call Center, VOD, Product Management, Strategic Planning, VoIP, Wireless, Vendor Management, Product Marketing
Education
California State University-Long Beach
La Mirada High School
Eagle Academy of Martial Arts September 2008 - Present
Empire Today, LLC September 2005 - August 2008
USF Logistics January 2002 - September 2005
Borg Mechanical 2000 - December 2001
AT&T Broadband 1996 - 2000
Mayfield Transer Company April 1988 - June 1996
Skills
ADP Payroll, FMLA, Ceridian, Microsoft Office, Crystal Reports, ADP ReportSmith, 5S, Maxwell, Employee Benefits, Deferred Compensation, Benefits Administration, HRIS, Performance Management, Human Resources, Employee Relations, Payroll, Recruiting, Onboarding, Organizational..., HR Policies, New Hire Orientations, Kronos, Workers Compensation, Legal Compliance, Team Building, Coaching, Training, Employment Law, Vendor Management, Personnel Management, Conflict Resolution, Change Management, Process Improvement, Customer Service, Leave of Absence, Open Enrollment, Policy, COBRA, Outlook, Leave Administration, People Skills, Kronos Timekeeping, Team Leadership, Customer Retention, EEO, Microsoft Excel, Call Center, Job Descriptions, EEOC, Applicant Tracking...
Education
Colorado Technical University 2015 — 2018
Bachelor of Science in Psychology, Consumer Behavior
Northern Illinois University 2010 — 2010
SPHR/PHR Certification Prep Course
American InterContinental University 2008 — 2010
ABA, Business, Human Resources
Triton College 1983 — 1983
GED, General Study
Proviso West 1973 — 1975
DownEast Outfitters January 2006 - Present
Sand Cherry Associates January 2004 - December 2005
Capital Valley Ventures January 2003 - December 2005
AT&T Broadband January 2000 - December 2002
MediaOne July 1998 - December 1999
McKinsey & Company July 1994 - December 1997
McKinsey & Company July 1990 - June 1992
Skills
Strategic Planning, Business Strategy, Marketing, Leadership, Financial Modeling, Sales, New Business Development, Management, Competitive Analysis, Start-ups, Product Development, Product Management, Strategy, Mergers, Cross-functional Team..., Marketing Strategy, Product Marketing, Business Development, Market Planning, Entrepreneurship
Education
Harvard Business School 1992 — 1994
MBA
Brigham Young University 1984 — 1990
BA, Economics
Mil Spec Heat Treating March 2010 - Present
Time Warner Cable Media Sales 2006 - April 2008
Comcast Spotlight March 2000 - February 2006
E Entertainment January 2000 - September 2005
AT&T Broadband January 2001 - February 2002
Media One May 2000 - January 2001
Adelphia Media Services February 2000 - May 2000
TCI Media Services March 1999 - February 2000
Buenavision Cable Television September 1997 - July 1998
Hacienda La Puente Adult Education August 1987 - July 1997
Skills
Final Cut Pro, Television, Video Production, Broadcast, Digital Media, Online Advertising, Video, Media Buying, Social Media, Radio, Advertising, Media Production, Media Planning, Digital Strategy, Entertainment, Film, Digital Marketing, New Media, Social Media Marketing, Film Production, Video Editing, Voice Over, Commercials, Copywriting, Directing, Integrated Marketing, Videography, Broadcast Television, Producing
Education
California State University-Fullerton 1988 — 1991
Communications, Radio/TV/Film
California State University-Fullerton 1988 — 1991
Bachelor's Degree, Communications
Mt. San Antonio College 1985 — 1988
Associate's Degree, Radio and Television Broadcasting Technology/Technician
Windermere Real Estate December 2001 - Present
Riverdeep Software Inc. May 2001 - September 2001
AT&T Broadband November 1999 - August 2000
Helly Hansen US September 1997 - November 1999
Martingale & Company January 1995 - September 1997
Source Northwest, Inc. September 1992 - December 1994
Whirlpool Corporation December 1988 - September 1992
Skills
Real Estate, Customer Service, Negotiation, Coaching, Public Speaking, Budgeting, Problem Solving, Online Marketing, PowerPoint, Team Building, Word, Excel, Event Planning, Promotions, Social Media, Market Research, Relocation, Writing, First Time Home Buyers, Sales Management, Administration, Single Family Homes, Accounting, Buying, Selling, Residential, Sellers, Residential Homes, Budgets, Marketing, Real Estate Transactions, Buyers, Move Up Buyers, SFR, Referrals
Education
City University of Seattle 1994 — 1997
Graduate Certificate, Advanced Management
University of Washington 1992 — 1994
BA, Management & Leadership
California State University-Fullerton 1976 — 1980
Undergrad
California State Polytechnic University-Pomona
Undergrad
Comcast July 2010 - Present
Comcast Cable June 2008 - June 2010
Comcast 2010 - 2010
AT&T March 1999 - November 2003
ATT Broadband 1999 - 2002
Skills
Performance Management, Coaching, Employee Relations, Customer Retention, Training, VoIP, Talent Acquisition, Leadership Development, Call Center, Employee Engagement, Team Building, Organizational..., Organizational..., Onboarding, Call Centers, Process Improvement, Change Management, Customer Service, Human Resources, Benefits Administration, New Hire Orientations, Customer Satisfaction, Management, Training Delivery, Leadership, Labor Relations, Customer Experience, Hiring, Recruiting, Employee Training, Interviews, Talent Management, Workforce Planning, Deferred Compensation, Employee Benefits, HRIS, Personnel Management, Conflict Resolution, Succession Planning, FMLA, Applicant Tracking..., HR Policies, College Recruiting, Career Development, Temporary Placement, Employment Law, HR Consulting, Technical Recruiting, PeopleSoft, Payroll
Education
Barry University 2011 — 2015
Business Administration and Management, General
United Launch Alliance November 2012 - Present
Job Search January 2012 - July 2012
Aspen Glen Golf Club March 2011 - November 2011
Stolle Manufacturing March 2010 - November 2010
FlightSafety Services Corporation July 2009 - December 2009
Aviation Technology Group April 2004 - December 2007
AT&T Broadband August 1997 - September 2001
TCI Cable September 1993 - October 1996
Skills
Purchasing, Negotiation, Customer Service, Manufacturing, Procurement, Vendor Management, Problem Solving, Vendor Relations, Budgeting, Contract Negotiation, Strategic Planning, Microsoft Office, Supply Chain, Customer Relations, Planning, Process Improvement, Team Building, Excel, Outlook, Word, PowerPoint, Outsourcing, Administration, Access, Lotus Notes, Supply Management, Software Documentation, Start-ups, Budgets, Microsoft Word, Project Planning, Inventory Management, Project Management, Training, Analysis, Management, Program Management, Continuous Improvement, Aircraft, Microsoft Excel, Aerospace, Lean Manufacturing, Leadership
Education
Arapahoe Community College
Comcast July 2011 - Present
Technetix July 2008 - May 2011
Comcast Cable August 1986 - July 2008
AT&T Broadband 1999 - 2000
TCI Cable April 1994 - August 1998
United Cable 1986 - 1991
Skills
Wireless, RF, Data Center, Strategic Planning, Troubleshooting, Network Administration, Cabling, VOD, Networking, Broadband, IPTV, Strategic Partnerships, Team Building, Telecommunications, VoIP, Optical Fiber, HFC, DWDM, Network Design, DOCSIS, Fiber Optics, Computer Network..., Contract Negotiation, Telephony, Call Centers, Leadership, Customer Experience, IP, Change Management, Ethernet, Customer Satisfaction, Metro Ethernet, Management, SIP, Product Marketing, Provisioning, MPLS, Software Installation, Program Management, Cross-functional Team..., Integration, Team Leadership, T1, Process Improvement, Managed Services, Cisco Technologies, Account Management, Organizational..., Network Architecture, Vendor Management
Education
Arapahoe Community College
Technical Business Management
Thunderdreamer Productions LLC March 2007 - Present
City of Albuquerque’s Transit Dept September 2005 - February 2007
KASA FOX 2, Albuquerque Publishing Co., and Rocki Gorman October 2004 - August 2005
The Baltimore Sun August 2002 - September 2004
AT&T Broadband 2000 - March 2001
International Channel Networks March 1999 - October 2000
Skills
•Independently wrote,..., •Managed contracted..., •Selected and attended..., •Wrote and directed..., •Conducted media buys,..., •As a new film..., •Creatively directed..., •Created the website..., Video, Film, Advertising, Post Production, Television, Editing, Documentaries, Film Production, Producing, Multimedia, Short Films, Video Production, Entertainment, Marketing, Public Relations, Social Media
Education
Loyola College Sellinger School of Business and Management 1989 — 1992
M.B.A., Marketing/Marketing Management, General
Boston University 1984 — 1986
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
Square Two Financial April 2014 - June 2015
Comcast March 2013 - December 2013
Broadridge May 2012 - March 2013
LodgeNet Entertainment May 2007 - May 2012
Great West Life October 2006 - February 2007
Abbott Laboratories 2005 - 2006
Colorado Access 2003 - 2005
IZOIC 2001 - 2001
AT&T Broadband 1994 - 2001
Skills
ETL, Informatica, Oracle, SQL, PL/SQL, Data Warehousing, Software Development, Databases, Linux, Unix, Ksh, Shell Scripting, Unix Shell Scripting, Agile Methodologies
Education
Arizona State University
M.S.
University of Arizona
B.S.
AT&T July 2015 - Present
DIRECTV November 2013 - Present
DIRECTV October 2008 - Present
180 Connect/Ironwood Communications October 2005 - October 2008
Grande Communications Networks LLC May 2002 - October 2005
Mediacom Communications 1999 - 2002
AT&T Broadband 1997 - 1999
Telecomunications Inc. 1992 - 1997
Skills
Vendor Management, Cross-functional Team..., Operations Management, Team Building, Process Improvement, Forecasting, Strategic Planning, Contract Negotiation, Business Development, Call Center, Employee Relations, Budget, Program Management, Customer Service, Coaching, Project Management, Customer Satisfaction, Inventory Management, Training, Sales, Budgets, Team Leadership, Sales Operations, Management, Account Management, Leadership, Leadership Development, Sales Management, Business Strategy, New Business Development, Business Planning, Call Centers, Customer Experience, Change Management, Customer Retention, Direct Sales, Human Resources, Marketing, Negotiation, Performance Management, Project Planning, Recruiting, Strategy, Telecommunications
Education
Arizona State University, W. P. Carey School of Business 2010 — 2012
MBA, Executive MBA
Texas State University 1990 — 1994
BBA, Management
SiriusXM Radio Inc. July 2008 - February 2013
XM Satellite Radio April 2007 - July 2008
Time Warner Cable September 2006 - February 2007
America Online June 2005 - April 2006
AOL June 2004 - October 2005
AOL March 2003 - May 2004
AT&T Broadband June 2000 - February 2003
AT&T June 1995 - May 2000
Reserve National Insurance Company February 1989 - August 1993
Skills
Strategic Planning, Project Management, Product Management, Marketing Strategy, New Business Development, Program Management, Telecommunications, Product Development, Business Development, Business Strategy, Team Building, Account Management, Management, Sales Management, Cross-functional Team..., Marketing Management, Strategy, Vendor Management, Direct Marketing, CRM, Market Research, Digital Marketing
Education
Penn State University 1993 — 1995
MBA, Marketing and Finance
East Central University 1985 — 1988
BSBA, Business Management
Austin College 1984 — 1985
Union High School
Union High School
Virginia Blood Services August 2003 - Present
AT&T Broadband August 1999 - August 2001
Skills
Community Outreach, Public Speaking, Team Coordination, Training, Team Building, Event Planning, Budgets, Customer Service, Healthcare, Project Management, Process Improvement, Team Leadership, Fundraising, Editing, Research, Strategic Planning, Leadership Development, Microsoft Office, PowerPoint, Data Entry
Education
Ashford University 2012 — 2016
Liberal Arts, Broadcast Journalism
Abilene Christian University 1998 — 1999
Mass Comm.
Osawatomie State Hospital May 2015 - Present
Coffey Health System January 2015 - February 2015
Coffey Health System April 2014 - December 2014
Coffey Health System March 2012 - April 2014
Coffey Health System August 2010 - March 2012
BFI Waste Services of Denver April 2001 - December 2002
AT&T Broadband August 1999 - December 2000
Gonzales Consulting Services August 1998 - July 1999
Arthur Andersen January 1997 - July 1998
Regions Financial Corporation December 1995 - December 1996
Skills
Financial Accounting..., Budget Development and..., Data Abstraction and..., Medicare Cost Report, Process Improvement, Fixed Asset Accounting, Payroll, Strategic Planning, Internal Controls, Microsoft Excel, Teamwork, Interpersonal..., Charge Description...
Education
Auburn University at Montgomery 1993 — 1995
BS, Accounting, 3.7/4.0
Auburn University 1985 — 1991
Bachelor's degree, Psychology
RE/MAX Alliance February 2015 - Present
Re-Imagined Homes LLC July 2014 - Present
Capto Consulting September 2012 - Present
ServiceSource July 2006 - January 2012
ServiceSource July 2006 - December 2008
MX Logic, Inc 2004 - 2006
Critical Path 2001 - 2003
Exodus Communications January 2001 - March 2002
GlobalCenter Inc. 2000 - 2001
AT&T Broadband March 1999 - February 2000
Skills
SaaS, Enterprise Software, Salesforce.com, Cloud Computing, Solution Selling, CRM, Professional Services, Channel Partners, Sales Process, Account Management, Managed Services, Microsoft CRM
Education
Carnegie Mellon University 1989 — 1990
MS, Information Networking
Duke University 1980 — 1984
BS, Computer Science
Central Casting June 2015 - Present
Business Consumer Alliance March 2003 - June 2012
Better Business Bureau August 2006 - September 2008
Americold Logistics July 2001 - February 2002
Remedy Intelligent Staffing March 2001 - July 2001
AT&T Broadband September 1999 - March 2001
Washington Mutual November 1997 - June 1999
Robinsons-May October 1996 - November 1997
Bank of America June 1996 - December 1996
Skills
MS Office, Social Networking, Mac, Microsoft Excel, Bilingual, Outlook, Microsoft Office, Event Management, Event Planning, Customer Service, Sales, Training, Management, Leadership, Data Entry, Social Media Marketing, Social Media, Public Speaking
Education
California State University-San Bernardino
Los Angeles Unified School District April 2014 - Present
SupportSpace, Ltd. June 2010 - Present
Los Angeles Unified School District September 2013 - April 2014
Los Angeles Unified School District October 2012 - February 2014
Time Warner Cable November 2009 - November 2011
Myspace May 2007 - February 2009
U.S. Department of Homeland Security September 2002 - May 2007
ATT Broadband June 2000 - May 2002
AT&T February 1998 - June 2000
Skills
HTML, Troubleshooting, Microsoft Office, Photoshop, Cisco, Windows, Linux, Routers, JavaScript, Java, SQL Server, PHP, Desktop Support, TCP/IP, A+ Certified, Flash, XP, C++, Network Security, Computer Hardware, Visual Studio, Customer Relations, Telecommunications, Active Directory, Cable Television, HTML 5, CSS, DNS, Network Administration, VPN, System Administration, Windows Server, DHCP, Dreamweaver, Windows 7, Wireless Networking, VMware, Operating Systems, Web Design, Security, MySQL, Microsoft Exchange, Networking, Software Installation, Data Center, Servers, Technical Support, Windows XP, Software Documentation
Education
West Los Angeles College 2010 — 2013
Associate of Science Computer Network & Security Mgmnt, Computer Network & Security Mgmnt, 3.8
West Los Angeles College 2010 — 2014
Associate of Arts Computer Science, Information Technology, 3.5
Oxford Institute of Technology 2006 — 2007
Technical Certificates, Information Technology, 4.0
Santa Monica College 2003 — 2010
Associate of Science (A.S.) in progress, Computer Science, 3.5
California State University-Dominguez Hills
Bachelor of Applied Science (BASc), Computer Science
U.S. Department of Veterans Affairs March 2012 - Present
US Army 106 SIG BDE Ft Leonard Wood NEC December 2010 - March 2012
Columbia College - Rolla September 2010 - March 2012
L-3 Communications March 2009 - December 2010
CompuCom February 2009 - March 2009
NetView Staffing September 2008 - February 2009
St Louis Real Estate Center June 2006 - August 2008
Anteon Corporation May 2001 - April 2006
AT&T Broadband February 1990 - April 2001
Goldman Fruit & Produce February 1989 - September 1989
Skills
Active Directory, Troubleshooting, System Administration, Windows 7, SharePoint, Computer Hardware, Windows Server, Technical Support, Servers, Security, Disaster Recovery, Networking, Information Technology, Help Desk Support, Operating Systems, Databases, Hardware, Windows, Software Installation, Laptops, Microsoft Exchange, Network Administration, Security+, HTML, IT Management, Technical Writing, Blogging, VMware, Linux, ITIL, Web Design, Military History, American History, BMC Remedy, WordPress, Army, History, Supervisory Skills, Blackberry, VoIP, Cisco Routers, Help Desk Management, Desktop Support, XHTML, CommVault, Microsoft Server..., Military Experience, Training, Mobile Technology, Project Planning
Education
Columbia College 2010 — 2015
Bachelor of Arts, History
TechSkills 2008 — 2009
CompTIA Security+, IT Certification
Central Texas College 1986 — 1987
Computer Science
United States Army Signal School 1985 — 1985
MOS, Single Channel Radio - SATCOM Operator
Collinsville High School 1980 — 1984
HS Diploma, General Studies
Charter Communications November 2003 - Present
RCN June 2000 - November 2003
RCN 2000 - 2003
AT&T Broadband 2000 - 2001
AT&T February 1998 - November 2000
Colony Communications 1992 - 1992
Education
California State University-Long Beach 1983 — 1987
BA
St Joseph Hospital September 2015 - Present
Texas A&M University Department of Multicultural Services June 2014 - Present
Purdue University Calumet Office of Career Services August 2013 - May 2014
Comcast Cable March 2011 - February 2013
University of Missouri - Christopher S Bond Life Sciences Center April 2008 - July 2010
University of Missouri - Rusk Rehabilitiona Hospital November 2007 - April 2008
University of Illinois Extension Cook County January 2006 - October 2007
Olive-Harvey College January 2000 - January 2003
AT&T Broadband October 2000 - December 2001
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Access, Human Resources, Accounts Receivable, Event Planning, Budgets, Accounts Payable, Account Reconciliation, Accounting, Customer Service, Invoicing, Time Management, Training, Community Outreach, Interviews, Leadership, Program Management, Microsoft Word, Social Media, Staff Development, Nonprofits, Public Speaking, Leadership Development
Education
Chicago State University 1995 — 1996
Southern Illinois University, Edwardsville 1993 — 1994
Chicago State University 1992 — 1993
Pre Engineering
KPMG US March 2014 - Present
PepsiCo January 2014 - March 2014
MetLife February 2009 - January 2014
Citi August 2005 - February 2009
Morgan Stanley May 2004 - August 2005
New Hampshire Public Television October 2003 - March 2004
Comcast January 2002 - April 2003
AT&T Broadband January 1999 - January 2002
MediaOne June 1992 - December 1998
Skills
Multimedia, Digital Media Services, Video Production, Television Producing, Creative Services, Marketing Communications, Internal Communications, Corporate Communications, Broadcast, Digital Media, Video, Television, Entertainment, Video Editing, Public Relations, Strategy, Facebook, Marketing, Blogging, Creative Direction, Financial Services, Editorial, Content Strategy, TV Production
Education
Colgate University 1981 — 1985
BA, Psychology
Insight Global January 2012 - March 2012
EchoStar Corporation February 2002 - April 2002
Protocol November 2001 - January 2002
MCI Telecom August 2001 - October 2001
AT&T Broadband July 1998 - June 2001
StarTek April 1998 - July 1998
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Software Installation, CompTIA A+, Microsoft Technology..., Microsoft Technologies, Customer Service, Ten Key, Executive Search, Sales, Network Design, Network Administration
Education
Metropolitan State University of Denver 2005 — 2014
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Arapahoe Community College 2003 — 2005
Symantec January 2015 - Present
Symantec August 2011 - January 2015
Time Warner Cable Media Sales June 2008 - October 2010
Turner Broadcasting January 2005 - January 2007
Comcast Cable 2003 - 2005
AT&T Broadband 2000 - 2003
Skills
Marketing, Media Planning, Product Marketing, Advertising, Integrated Marketing, Marketing Communications, Social Media Marketing, Marketing Strategy, Brand Management, Social Media, Digital Marketing, Online Advertising, Email Marketing, Salesforce.com, Sales
Education
California State University-Chico 1995 — 1998
Communications
Las Lomas
White River Virtual Solutions November 2001 - Present
AT&T Broadband 1997 - 2002
Duke Communications 1992 - 1997
Skills
Administrative..., Editing, Newsletters, PowerPoint, Research, Microsoft Word, Social Media, Data Entry, Proofreading, Email Marketing, Outlook, Event Planning, Facebook, Social Media Marketing, Blogging, WordPress, Event Management, Online Marketing, Administrative...
Education
Azusa Pacific University 1978 — 1982
BA, Music
Insight April 2015 - Present
Insight December 2012 - March 2015
Florida State University September 2011 - April 2012
AT&T Broadband 1998 - 2002
Skills
Active Directory, Windows Server, Windows 7, Troubleshooting, Microsoft Exchange, XP, OS X, Technical Support, Linux, Windows, Computer Hardware, DNS, Windows XP, Networking
Education
Florida State University 2007 — 2012
Bachelor of Science (BSc), Information Technology
Florida Community College at Jacksonville 1999 — 2001
Associate of Arts (A.A.), Computers and Business
Boston Latin School 1979 — 1985
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
UnitedHealth Group July 2015 - Present
Cigna September 2013 - Present
CIGNA Healthcare April 2011 - September 2013
Amazon.com October 2010 - March 2011
Northeast Utilities March 2009 - December 2009
Cablevision June 2006 - March 2009
COMCAST CABLE COMMUNICATIONS, INC 2003 - 2006
The Independent investor 2002 - 2003
TeleTech January 2002 - August 2002
AT&T Broadband 2000 - 2001
Skills
Management, Call Centers, Call Center, Vendor Management, Customer Experience, Process Improvement, Strategy, Customer Satisfaction, Operations Management, Business Analysis, Change Management, Cross-functional Team..., Telecommunications, Outsourcing, Team Leadership, Leadership, Team Building, Business Process..., Performance Management, Customer Service, Project Management, CRM, Program Management, Training, Account Management, Insurance, Quality Assurance, Customer Retention, Business Process, Strategic Planning, Analysis, Coaching, Healthcare, Sales, Salesforce.com, Corporate Social Media, Contract Management, Contract Negotiation
Education
Albertus Magnus College 2008 — 2009
MBA, Business Administration and Management, General
Albertus Magnus College 2007 — 2008
MS, Management
Central Connecticut State University 1999 — 2001
BA, Criminology
Southington High School
Axis Communications April 2013 - Present
Axis Communications March 2005 - March 2013
Sun Microsystems September 2001 - July 2005
AT&T Broadband October 1998 - July 2001
MediaOne 1998 - 2001
Skills
TCP/IP, Security, Operating Systems, IP Networking, Network Security, Axis Certified..., IP, IP Cameras, VoIP, Troubleshooting, Switches, CCTV, Networking, Intrusion Detection, Telecommunications, Integration, Servers, Access Control, Wireless, Cabling, Video Analytics, Video over IP, IP CCTV, Wireless Networking, Technical Support, Network Design, Routers, Hardware, Alarm Systems, DVR, Software Installation, IPS, Network Architecture, Security+, Cisco Technologies
Education
Bunker Hill Community College 1981 — 1983
Associates in Business, Computer Programming
Serrano Search, LLC 2011 - Present
BLREDCO-Renoir Staffing/MBS 2008 - 2011
Comcast 2004 - 2008
Comcast 2001 - 2004
AT&T Broadband 1999 - 2001
Capital Financial Staffing 1997 - 1999
Skills
Talent Management, Recruiting, Employee Relations, Labor Relations, Human Resources, Executive Search, Talent Acquisition, Hiring, Leadership, Union Avoidance, Collective Bargaining, Strategic Planning, Management Consulting, RPO, Executive Management
Education
California State University, Fresno 1987 — 1991
BS, Business Admin
Golden Gate University
Graduate coursework in human resources management
American Academy July 2013 - June 2015
American Academy September 2008 - June 2015
AT&T Broadband September 2000 - January 2002
MediaOne Group June 1999 - September 2000
Skills
E-Learning, Educational Technology, Curriculum Development, Educational Leadership, Teacher Training, Tutoring, Classroom Management, Lesson Planning, Curriculum Design, Classroom, Literacy, Instructional Design, K-12, Graphic design, Technical writing, Project Management, Microsoft 365, Technical Trainer
Education
American University 1988 — 1991
Bachelor of Arts (B.A.), International Relations with emphasis on African Studies, A
Glendora High School 1984 — 1988
High School Diploma 1988
Tyner Photography May 2008 - Present
ARRIS April 2007 - Present
Comcast 2005 - 2007
AT&T Broadband 2003 - 2005
Skills
Purchasing, Product Management, Portrait Photography, Children Photography, Wedding Photography, Child Photography, Digital Photography, Commercial Product..., Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Capital Forecasting, Photography, Business Development, VoIP, Product Marketing, Cross-functional Team..., Broadband, Wireless, Telecommunications, Procurement, Strategic Partnerships, Sales Management, Account Management, IPTV, PowerPoint, Troubleshooting, VOD, Mobile Devices, IP, Go-to-market Strategy, Vendor Management, DOCSIS
Education
Auburn University 1992 — 1995
N/A, Studied Liberal Arts and Sciences, General Studies and Humanities
Flextronics November 2012 - Present
Celestica November 2000 - April 2010
AT&T Broadband March 2000 - November 2000
CompUSA February 1999 - December 1999
T & L Investment LTD December 1997 - May 1998
Skills
A+ Certified (1999), MCSE level-4 certified, 50 wpm, Windows..., Microsoft Office..., Administrates or..., IRSI AIMSLink 101-4000, CR-Tech RTI-7500, Photon Dynamics SV-7550, CyberOptics SE200 &..., GSI Lumonics SVS-8300, Fuji NXT, BTU, DEK Infinity/265/VISTA, FujiCam / UniCam, Fuji Flexa, Minitab, GC-PowerPlace, FabMaster, Opus, SAP, Pipetting Preparation..., Serial Dilutions Gram..., Characterization PCR, Aseptic Technique..., Autoclaving DNA..., Isolation Primer Design, Microscopy Gel..., Research databases with..., Streak Plating Cell..., Read, write & speak..., Quality Control, Supervisory Skills, Microsoft Excel, SMT, Laboratory, Microscopy, SDS-PAGE, DNA extraction, ELISA, Inventory Management, Engineering, Cantonese, Microsoft Office, PCR, Analysis, Data Analysis, Windows, Troubleshooting, Gel Electrophoresis
Education
BioHealth College 2010 — 2011
Biotechnology Technician Certificate
De Anza College 2001 — 2004
Major in Computer Science, Minor in Business Management
West Valley College 2001 — 2004
Major in Computer Science, Minor in Business Management
Verizon Wireless 2011 - Present
Verizon Wireless 2004 - 2011
AAA Washington 2004 - 2004
TeleTech 2001 - 2004
AT&T Broadband 1999 - 2001
US Navy 1977 - 1999
Skills
Contact Centers, Call Centers, Workforce Management, Forecasting, Scheduling, Leadership, Process Scheduler, Training, Vendor Management, Customer Satisfaction, IEX, Capacity Planning, Call Center, Telecommunications, Web Chat, Social Media, Contact Center Strategy, Contact Center..., Budget Process
Education
Chapman University
Bachelor's Degree, Computer Information Systems
Hawaii Pacific University
Associate's Degree, Supervisory Leadership
Logicalis July 2013 - Present
General Electric May 2011 - July 2013
Oracle (formerly Fry, Inc.) November 2005 - May 2011
Edcor Data Services August 2005 - November 2005
Cleary University February 2003 - August 2005
AT&T Broadband January 2001 - July 2002
Grey Group (formerly Beyond Interactive) June 2000 - January 2001
Ford Motor Company January 2000 - June 2000
Ford Motor Company May 1998 - January 2000
Blue Cross / Blue Shield of Michigan October 1997 - May 1998
Skills
Active Directory, Disaster Recovery, Microsoft Exchange, Cisco Technologies, Blackberry Enterprise..., Telecommunications, VoIP, Windows Server, Enterprise Architecture, VPN, Network Security, ITIL, Troubleshooting, Software Licensing, Microsoft SQL Server, WSUS, Messaging, Security, Apple Mac OS X, SOX Compliancy, OS X, SCOM, Integration, Avaya IP Telephony, Checkpoint Security, Cisco, Messaging Systems, IT Management, Management, Technical Leadership, IT Operations Management, Team Leadership, Team Building, Vendor Management, Purchasing Negotiation, Third Party Vendor..., Network Administration, System Administration, Cloud Computing, Cloud Architecture, Customer Service, Manage Client..., Data Center, Servers, Mobile Devices, Enterprise Mobility, Project Management, Project Planning, DNS, Firewalls
Education
Cleary University 2003 — 2005
Business Administration (Major)
Oakland Community College 1995 — 1996
Sony Pictures Entertainment - Crackle June 2013 - Present
Girls on Games Consulting August 2011 - Present
G4 TV September 2009 - July 2011
Fox Cable Networks June 2002 - July 2009
AT&T Broadband October 1997 - June 2002
Travis Research Associates October 1996 - August 1997
Horizon Research Associates June 1994 - September 1996
C.A. Walker & Associates 1993 - 1994
Skills
Entertainment, Online Advertising, Marketing Strategy, SEM, New Media, Digital Strategy, Strategic Partnerships, Product Marketing, Digital Marketing, Television, Video, Social Media Marketing, Competitive Analysis, Integrated Marketing, Mobile Devices, Product Management, Social Media, E-commerce, Business Development, Market Research, Broadcast, Strategy, Marketing Communications, Start-ups, Digital Media, Creative Direction, Marketing, Management, Mobile Marketing, Online Marketing, Content Strategy, Media Buying
Education
Pepperdine University
Masters in Business Administration (M.B.A.)
California State University-Northridge
Bachelor of Science in Business Administration (B.Sc.), Business (Marketing)
ReliAscent, LLC June 2004 - Present
AT&T Broadband September 2000 - August 2002
Ophir Corp February 1994 - August 2000
Martin Marietta September 1983 - September 1993
Teledyne McCormick-Selph July 1981 - August 1983
Skills
Government Contracting, Contract Negotiation, Accounting
Education
University of Phoenix 1992 — 1992
Professional Training Certificate, Government Contract Management
California Polytechnic State University-San Luis Obispo 1977 — 1981
Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering
Guidance Software, Inc. October 2007 - January 2014
Many Companies December 1982 - October 2007
Adelphia Communcations 2003 - 2004
AT&T Broadband 2001 - 2003
Skills
Call Center, Process Improvement, Performance Management, Cross-functional Team..., Change Management, Budgets, Telecommunications, Operations Management, Leadership, Training, Customer Service, Coaching, Employee Relations, Project Management, Call Centers, Vendor Management, Account Management, CRM, Strategic Planning
Education
Azusa Pacific University
Bachelor's degree, Business Administration and Management, General
St. Croix Festival Theatre December 2012 - Present
SagePresence November 2012 - Present
Breakthrough Leadership, Inc. 2000 - Present
University of St. Thomas Executive Coaching Certification Program August 2014 - June 2015
International Coach Federation 2010 - 2013
Lakes Area Women in Business 2010 - 2013
Falls Chamber of Commerce 2004 - 2013
ICF Minnesota (formerly Minnesota Coaches Association) January 2011 - 2012
Minnesota Coaches Association 2008 - 2010
AT&T Broadband 1999 - 2001
Skills
Business Alignment, Leadership Development, Organizational..., Executive Coaching, Coaching, Personal Development, Career Development, Leadership, Strategy, Conflict Resolution, Performance Management, Team Building, Employee Training, Business Coaching, Training, Organizational..., Training Delivery, Management Development, Public Speaking, Staff Development, Workshop Facilitation, Executive Development, 360 Feedback, Management Consulting, Emotional Intelligence, Career Counseling, Nonprofits, Culture Change, MBTI, Facilitators, Career Management, Job Coaching, Succession Planning, Performance Improvement, Employee Engagement, Talent Management, Life Coaching, Instructional Design, Organizational Design, Work Life Balance, Personal Coaching, Motivational Speaking, Career Development..., Presentation Coaching, Organizational Learning, Conflict Management, Career Assessment, Resume Writing, Job Search Strategies, Facilitation
Education
Bastyr University 1994 — 1997
MA - Applied Behavioral Science, Leadership & Consulting in Human Systems
University of Oregon - Charles H. Lundquist College of Business 1986 — 1988
Executive MBA, Management
Portland State University - School of Business 1970 — 1982
Bachelor of Science (BS), Business Administration and Management, General
New Ventures West
TelCom Sales Group September 2013 - Present
Sundown Entertainment February 2012 - Present
Comcast Cable August 2006 - February 2012
Comcast Cable October 2001 - September 2006
AT&T Broadband 2000 - October 2001
TCI April 1999 - 2000
TCI April 1998 - March 1999
TCI September 1996 - April 1998
Skills
Project Management, RF Design, Optical Nodes, AC Power Systems, DC Power, Optical Systems, NESC, FCC Proof of Performance, Fiber & HFC Construction, Team Building, Telecommunications, Network Engineering, Management, Forecasting, Program Management, Training, Optics, Fiber Optics, Troubleshooting, nesC, RF design, Broadband, Microsoft Excel, Customer Service, IT Management, Cable Television, Microsoft Office, Product Management, Call Centers, Budgets, Software Installation, Project Planning, Networking, Account Management
Education
University of Oregon 2006 — 2008
Master of Science (M.S.), Applied Information Management
University of Phoenix 2001 — 2003
Bachelor of Science (B.S.), Business Management
Clackamas Community College 1975 — 1977
Associate of Science (A.S.), Electronics Technology
Human Resources Innovative Services June 2001 - Present
AT&T Broadband October 1999 - June 2001
Electrovert USA November 1996 - December 1998
Skills
Employee Relations, Human Resources, Recruiting, Performance Management, HRIS, Talent Management, Talent Acquisition, HR Policies, Employee Engagement, Onboarding, HR Consulting, Benefits Administration, Employee Benefits, Deferred Compensation, Organizational..., Personnel Management, Succession Planning, New Hire Orientations, Performance Appraisal, Technical Recruiting, Screening, Applicant Tracking..., Payroll, Employment Law, Organizational..., Interviews, Temporary Placement, Public Safety Exams, Assessment Skills and...
Education
Amberton University 1992 — 1994
Master of Science (MS), Human Resources Management
University of North Texas (formerly North Texas State University)
Bachelor of Science (BS), Fashion Merchandising & Design/Business
SageLogix August 2006 - Present
IBM 2005 - 2006
R Cunningham & Associates, Inc. 1993 - 2005
AT&T Broadband 2001 - 2003
MediaOne Group 1998 - 2000
Oracle Corporation 1995 - 1997
Solbourne Computer September 1991 - June 1993
Convex Computer 1989 - 1991
Horchow 1987 - 1989
Mesco Metal 1973 - 1986
Skills
Capacity Planning, Troubleshooting, Data Architecture, SQL Tuning, Security, System Architecture, Performance Tuning, Integration, Enterprise Architecture, Databases, Oracle, Virtualization, Data Warehousing, SQL, PL/SQL, Unix, Linux, Cloud Computing, Database Design, Software Development, Data Modeling, AIX, HP-UX, ERP, Solution Architecture, Architecture, Solaris, Architectures, ETL, Operating Systems
Education
Southern Methodist University - Cox School of Business 1979 — 1982
MBA, Accounting, Finance
Austin College 1969 — 1973
BA, Mathematics & Philosophy
DIRECTV February 2009 - Present
Polycipher April 2007 - January 2009
HealthTrans 2005 - 2007
Verio 2004 - 2005
AT&T Broadband 2000 - 2003
Media One 1998 - 2000
Skills
Forecasting, Leadership, Financial Analysis, Financial Modeling, Finance, Acquisition Integration, Cross-functional Team..., Mergers, Mergers & Acquisitions, Strategic Financial..., Accounting, Budgets, Strategic Planning, Portfolio Management, Operations Management, Analysis, Business Planning
Education
University of Iowa 1993 — 1995
Master of Business Administration (MBA), Corporate Finance & Investments
Arizona State University
Bachelor of Science, Biiology, Emphasis in Molecular Biology
Constant Contact February 2015 - Present
Constant Contact April 2013 - January 2015
OnProcess Technology July 2012 - April 2013
Broadridge Financial Solutions May 2010 - June 2012
Comcast Cable July 2007 - December 2009
Comcast, formerly AT&T Broadband, formerly Cablevision November 1993 - December 2009
Comcast Cable 2003 - 2007
AT&T Broadband 2001 - 2003
Cablevision 1993 - 2001
Post-Newsweek Cable - United Kingdom 1992 - 1993
Skills
Call Center, Customer Retention, Coaching, Customer Satisfaction, Vendor Management, Telecommunications, Call Centers, Sales, Change Management, Strategic Planning, Talent Management, Metrics, Leadership, Account Management, Strategy, Cross-functional Team..., Team Leadership, Management, Sales Management, Negotiation, Customer Experience, Marketing, Operations Management, Team Building, Workforce Management, Customer Service, Performance Management, Salesforce.com, Project Management, Analysis, Time Management, Process Improvement
Education
Bentley University
BS, Marketing
True Life Enterprises LLC July 2013 - Present
Time Warner Cable September 2010 - April 2013
Time Warner Cable January 2009 - September 2010
Time Warner Cable October 2007 - January 2009
Cox Communications 2001 - 2007
AT&T Broadband September 1996 - November 2000
U S WEST April 1979 - June 1996
The ROOTS Foundation January 1900 - 1900
Skills
Executive Management, Executive Coaching, Leadership, Leadership Development, Motivational Speaking, Life Coaching, Cross-functional Team..., Team Leadership, Mentoring, Personal Development, Professional Mentoring, Mediation, Non-profit..., Optical Fiber, Fiber Optics, Telephony, Ethernet, DOCSIS, Wireless, VOD, VoIP, Networking, IP, Network Engineering, Cabling, Internet Services, MPLS, RF, DWDM, HFC, Cable Television, SIP Trunking, Operations Management, Network Design, WiFi, Network Architecture, Computer Network..., Metro Ethernet, Engineering Management, LAN-WAN, T1, Cable Broadband, Broadband, Telecommunications, IPTV, SIP
Education
University of Washington 1976 — 1993
Bachelor of Science (B.S.), Electrical and Electronics Engineering
City University of Seattle 1988 — 1992
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
UCLA Anderson School of Management
Business Administration and Management, General
Tuesday Mornning October 2011 - Present
First Preston Management February 2006 - January 2012
Snelling Staffing Services July 2005 - February 2006
BeautiControl 1999 - 2004
AT&T Broadband 1998 - 2003
Education
Amberton University 2000 — 2005
BS, Human Resources/Bus Admin
Kankakee Community College 1976 — 1979
General Studies, Visual Arts
Dallas County Community College
Visual Arts, General Studies
Various January 2012 - Present
FDIC June 2009 - January 2012
Autobytel May 2007 - September 2008
Lending Tree Loans February 2006 - May 2007
The Irvine Company May 2001 - June 2005
AT&T Broadband April 1996 - February 2001
KPMG, EY January 1982 - April 1996
Eldorado Bank April 1979 - December 1981
EY July 1977 - April 1979
Skills
Internal Audit, Financial Reporting, Sarbanes-Oxley Act, Auditing, Internal Controls, Risk Management, Business Process..., Finance, SEC filings, Sarbanes-Oxley, Project Management, Enterprise Risk..., Accounting, IT Audit, Process Improvement, Financial Audits, Management, CPA, Account Reconciliation, External Audit, GAAP, Financial Analysis, Due Diligence
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1973 — 1977
Daniel Smith Art Supplies May 2011 - Present
SeaTac Lighting & Controls July 2009 - April 2010
Pacific Lighting Systems December 2005 - February 2009
Lumicor 2004 - 2006
Eclipse Enginnering 2000 - 2002
AT&T Broadband March 1999 - August 2000
Cable Plus Bellevue 1997 - 1999
Skills
Account Management, Microsoft Office, Sales, Marketing, Retail, Training, Management, Microsoft Word, Outlook
Education
Central Washington University 1991 — 1993
Yakima Valley Community College 1989 — 1991
Robert Half International, Inc. September 2008 - August 2014
Metafos, Inc. August 2008 - January 2010
O'Neill Law, LLC January 2005 - December 2007
Hanis Greaney Zoro, PLLC May 2002 - December 2005
AT&T Broadband 2002 - 2003
Advanced Radio Telecom 2000 - 2001
Education Assistance Foundation (including NELA) 1996 - 2000
Northwest Education Loan Association (NELA) 1995 - 1996
King County Superior Court 1994 - 1995
Skills
Contract Negotiation, Legal Research, Government, Mediation, Legal Writing, Licensing, Litigation, Strategic Planning, Business Planning, Management, Human Resources, Corporate Law, Strategy, Business Development, Contract Writing, Public Speaking, Executive Management, Employment Law, Policy, Start-ups, Management Consulting, Project Management, Government Affairs, Public Relations, Change Management, Program Management, Contractual Agreements, Legal Assistance, Training, Civil Litigation, Organizational..., Proposal Writing, Coaching, Non-profits, Research, Risk Management, Dispute Resolution, Leadership Development, International Business, Due Diligence, Recruiting, Team Building, Negotiation, Leadership, Intellectual Property, Microsoft Office, Budgets, Corporate Governance, Lease Administration, Regulatory Affairs
Education
Loyola Law School, Los Angeles 1987 — 1990
Doctor of Law (J.D.), Law
Claremont McKenna College 1980 — 1984
BA, English Language and Literature, General
Self-employed - Lead System Architect February 2015 - Present
Pegasystems February 2009 - January 2015
Wellington Management August 2005 - December 2008
United Airlines August 2004 - August 2005
Qwest Communications May 2003 - July 2004
AT&T Broadband June 2002 - April 2003
Nortel Networks March 2001 - February 2002
Tata Consultancy Services July 1999 - February 2001
Education
Birla Institute of Technology 1995 — 1999
B.E, Computer Science
Level 3 Communications April 2014 - Present
Level 3 Communications July 2013 - April 2014
Level 3 Communications November 2005 - July 2013
Comcast/AT&T Broadband 2000 - 2005
AT&T Broadband 2000 - 2005
Skills
Telecommunications, VoIP, Vendor Management, Telephony, Managed Services, Integration, Provisioning, Call Center, IP, SIP, Ethernet, Wireless, Call Centers, Network Design, MPLS, T1
Education
The University of Texas at Austin 2015 — 2015
Business Management
University of Phoenix 1996 — 2000
Arapahoe Community College
Blū Energy LLC October 2013 - Present
RealPage, Inc. January 2011 - December 2012
AIMCO April 2003 - January 2011
USI Energy April 2002 - April 2003
AT&T Broadband June 1991 - November 2001
Education
Buena Vista University 1986 — 1990
BA, Management
Storm Lake High School
Charter Communications September 2010 - Present
Charter Communications June 2009 - September 2010
Sand Cherry Associates August 2006 - June 2009
Adelphia Communications October 2004 - July 2006
Adelphia Communications May 2003 - July 2006
AT&T Broadband August 2000 - December 2002
Management Strategies Inc. February 1997 - July 1998
United States Navy January 1989 - January 1997
Education
Northwestern University - Kellogg School of Management 1998 — 2000
MBA, Finance & Strategy
California State Polytechnic University-Pomona 1984 — 1989
BS, Aerospace Engineering
Strictly Organic Coffee Training ManagerT-Mobile2003 - 2007
AT&T Broadband 2002 - 2005
AT&T June 1995 - February 2003
Education
Antioch University Seattle 1995 — 1998
MA Psych, Human Resource Development
MAGENTA TRAVEL GROUP January 2008 - Present
AT&T Broadband 1996 - 2000
Skills
Leisure Travel, Marketing, Event Management, Sales, French, English, Cruises, Customer Service, Travel Management, Tourism, Leisure, Salesforce.com, Tour Operators, Management, Telecommunications
Education
Arizona State University 1994 — 1996
MBA
Colorado Technical University 2011 - Present
Independent 2009 - October 2011
Comcast Cable May 2005 - June 2009
AT&T Broadband 2001 - 2005
Skills
Cisco Technologies, Data Center, Network Design, Citrix, Troubleshooting, Citrix Metaframe, Telecommunications, Windows, SharePoint, Vendor Management, Program Management, Process Improvement, Team Leadership, Change Management, Cross-functional Team..., VMware, Servers
Education
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Information Technology, 3.8
Colorado Technical University 2011 — 2012
Bachelor's Degree, Information Technology, 3.7
Lake Forest College 1992 — 1993
Arapahoe Community College 1991 — 1993
AS, Math, Chemistry
Barney Fun January 2015 - Present
Vericom Global Solutions November 2009 - December 2014
Jumper Shop LLC October 2004 - August 2009
AT&T Broadband October 1997 - April 2001
Skills
Broadband
Education
California State University Stanislaus 1969 — 1971
Connolly, LLC August 2013 - Present
Yale University School of Medicine April 2006 - August 2013
Target November 2002 - July 2004
AT&T Broadband January 2002 - August 2002
ComponentOne November 2000 - October 2001
Cutler-Hammer April 2000 - August 2000
Computer Learning Centers January 2000 - July 2000
Skills
Adobe Photoshop, Visual Studio, Windows 9x/NT/2000/XP, Linux desktop, Mac OS X, Microsoft Office, LexisNexis, Reporting & Analysis, Excellent computer..., Proofreading, Retail, Hardware knowledge, Computer Forensics, Computer Repair, Alumni relations, Desktop publishing, Prospect Research, Event Planning, Corporation and..., Alumni Relations, OS X, Photoshop, Troubleshooting, Fundraising, Time Management, Databases, Data Analysis, Access, Public Speaking, SQL, Management, Research, Editing, Social Media, Microsoft Excel, Desktop Publishing, Leadership, Linux Desktop, Database Administration, Process Improvement
Education
Boston University 2013 — 2015
Master of Science (MS), Computer and Information Systems Security/Information Assurance
Albertus Magnus College 2009 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Albertus Magnus College 2009 — 2013
Computer Information Systems, Managing Computer Systems and Security
Computer Learning Centers 2000 — 2000
Certificate, Computer Programming
Malaya, Corporation November 2011 - Present
Comcast January 2003 - November 2011
AT&T Broadband 2000 - 2003
Education
California State University-Sacramento 1988 — 2002
B.A., Economics
Comcast Spotlight-NorthCentral Division 2008 - Present
Comcast Spotlight-NorthCentral Division 2007 - 2008
Comcast Spotlight 2005 - 2007
AT&T Broadband 2000 - 2005
TCI Media Services 1995 - 2005
TCI Media Services 1994 - 1995
TCI Media Services 1990 - 1994
Skills
Advertising, Online Advertising, Digital Media, Account Management, Project Management, Budgets, Sales, Strategic Planning, New Business Development, Team Building, Social Media, Operations Management
Education
DePaul University 1991 — 1995
MBA, Leadership & Organizational Development
Bradley University 1987 — 1991
BA, Marketing
Aurora Networks - A Pace Company 2004 - Present
AT&T Broadband 2000 - 2002
US WEST AT / MediaOne Labs 1997 - 2000
Wometco Cable Corp / Southern Multimedia 1979 - 1997
Media One 1994 - 1996
Wometco Cable TV 1979 - 1994
Cox Cable Communications 1976 - 1979
Skills
DOCSIS, Fiber Optics, HFC, RF, Optical Fiber, Network Engineering, Solution Selling, Broadband, Network Design, Cable Television, Telecommunications, FTTx, Network Architecture, Cabling, Ethernet, Metro Ethernet, Computer Network..., Cables, Switches, TCP/IP, Telecommunications..., GPON, Routers, Carrier Ethernet, VOD, IPTV, IP, VoIP, SIP, DWDM, Telephony
Education
Broward College 1971 — 1974
AA, Engineering
Time Warner Cable March 2013 - Present
Time Warner Cable March 2008 - March 2013
Time Warner Cable October 2006 - March 2008
Comcast Cable October 2004 - October 2006
AT&T Broadband February 2001 - October 2004
AT&T Broadband May 2000 - February 2001
Education
California State University, Fresno 1988 — 1992
Bachelor’s Degree, Business Administration, Management and Operations
Koch Business Solutions 2010 - Present
Verizon 2009 - 2010
Verizon Business 2003 - 2009
AT&T Broadband 2000 - 2003
Skills
Business Continuity, Disaster Recovery, Incident Management, Crisis Management, Program Management, Compliance Management, Safety, Loss Prevention, Operational Risk..., Emergency Management, Incident Command System, EMS Education, NIMS, Firefighting, EMS, EMS Management, TSP, COOP, Continuity of Operations, Continuity of Government, BS25999, ISO 17799, NFPA 1600, NFPA 101, Risk Assessment, Hazard Communications, Project Management, Team Leadership, Enterprise Risk..., Exercises, Project Planning, Leadership, Management, Incident Command, Enterprise Architecture, Strategy, Telecommunications, Networking, Information Security
Education
Baylor University
BMEd, Education
University of Richmond
Graduate Certificate, Disaster Science/Emergency Management
ViaSat January 2011 - Present
WildBlue Communications December 2006 - April 2011
WildBlue Communications March 2004 - December 2006
TCI August 1999 - March 2004
AT&T Broadband August 1999 - March 2004
Comcast Cable 2002 - 2004
Skills
Vendor Management, Telecommunications, Billing Systems, Troubleshooting, Process Improvement, Integration, Cross-functional Team..., Customer Satisfaction, Call Centers, Call Center, Requirements Analysis, Training, Software Project...
Education
Regis University 2001 — 2005
Bachelor, Business Administration and Management
Arapahoe Community College 1996 — 2000
Associate, Business Administration
Reyes and Associates February 2002 - Present
AT&T Broadband April 2001 - February 2002
Reyes and Associates August 1997 - April 2001
Packard Bell NEC February 1994 - October 1997
Los Angeles Police Department 1966 - 1994
Education
California State University-Los Angeles
BS, Criminal Justice
East Los Angeles Community College
AA, Criminal Justice
University of California, Los Angeles
Norfolk State University August 2010 - July 2011
Charlotte Mecklenburg Schools August 2007 - June 2010
Delaware State University November 2006 - June 2007
Harland Clarke September 2005 - August 2006
Norfolk Public Schools August 2003 - June 2005
AT&T Broadband February 1999 - July 2001
Education
Capella University 2010 — 2012
MS, Information Assurance and Security
Liberty University 2008 — 2009
Masters, Education
Keller Graduate School of Management of DeVry University 1999 — 2001
Master, Information Systems Management
comcast March 2013 - Present
Comcast March 2007 - Present
Comcast 2007 - 2010
Level 3 Communications 2006 - 2007
XO Communications 2003 - 2006
Qwest 2001 - 2003
AT&T Broadband 2000 - 2001
Skills
Broadband, Provisioning, DWDM, TDM, Telephony, Ethernet, Optical Fiber, SIP, Computer Network..., VoIP, IP, SQL, Gigabit Ethernet, Vipassana, T1, Cisco Technologies, Switches, Network Architecture, Routing, Telecommunications, SIP Trunking, System Deployment, Network Design, Telecommunications...
Education
Capella University 2010 — 2012
Network Architect, Computer and Information Sciences and Support Services
University of Phoenix 2001 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Montana State University-Bozeman 1997 — 1998
Marketing, Business, Management, Marketing, and Related Support Services
Instituto de Estudios Superiores de Tampaulipas 1995 — 1997
Marketing, Marketing
microtek
Cox Communications October 2011 - Present
Cox Communications August 2006 - October 2011
Cox Communications May 2005 - August 2006
Cox Communications May 2003 - May 2005
AT&T Broadband September 2000 - January 2003
MediaOne July 1997 - September 2000
Skills
Software Development, IP, Product Management, Mobile Devices, SDLC, Disaster Recovery, Information Technology, VoIP, Wireless, PMO, Process Improvement, IPTV, Cross-functional Team..., Cloud Computing, Broadband, Telecommunications, Program Management, Business Intelligence, Integration, Project Management, Vendor Management, Managed Services, Enterprise Software, Data Center, Strategic Partnerships, VOD, IT Strategy, Strategic Technology..., Cable Television, Team Building, Enterprise Architecture, System Deployment, Call Centers, Ethernet, Network Engineering, Interactive TV, Network Design, Optical Fiber, DOCSIS
Education
Carnegie Mellon University
Comcast Cable April 2012 - Present
Comcast August 2001 - March 2012
AT&T Broadband September 2000 - August 2001
MediaOne May 1997 - September 2000
Skills
HFC, DOCSIS, Broadband, DWDM, Fiber, Team Leadership, Technical Writing, Network Engineering
Education
Chabot College 1983 — 1985
Electrical and Electronics Engineering
Merritt College 1975 — 1978
Associate of Arts (A.A.), General Studies
Geez! Ink 2013 - Present
Sacramento Dream Center 2010 - Present
Women In Cable Telecommunications - Northern California Chapter 2012 - 2013
Comcast Cable September 2005 - November 2012
AT&T Broadband 2003 - 2005
AT&T Broadband 2002 - 2003
TCI / AT&T Broadband 2000 - 2002
TCI 1998 - 2000
Skills
Telecommunications, Call Center, Customer Retention, Customer Experience, Sales Management, Leadership Development, Incentive Programs, Coaching, Corporate Events, Program Development, Team Building, New Business Development, Strategy, Sales, Event Planning, Cross-functional Team..., Employee Engagement, Call Centers, Program Management, Recruiting, Team Leadership, Management, VoIP, Leadership, Vendor Management, Performance Management, Training, Direct Sales, B2B, Customer Service, Customer Satisfaction, Strategic Partnerships, Public Speaking, Employee Training, Sales Process, Marketing Strategy, Process Improvement, Marketing, Change Management, Strategic Planning, Start-ups, Business Development, Budgets, Operations Management, Social Networking, Cold Calling, Employee Relations, CRM, Project Management, Marketing Communications
Education
Chabot College
Mt Eden
IHS July 2013 - Present
Janus Capital Group April 2011 - July 2013
National CineMedia February 2008 - February 2011
Dish Network May 2007 - February 2008
Echostar May 2007 - February 2008
Visa June 2004 - September 2007
AT&T Broadband 2001 - 2003
CyberCash 1998 - 2000
Sprint 1987 - 2000
Skills
Business Analysis, Vendor Management, SDLC, Process Improvement, Integration, Program Management, Visio, Data Center, Business Intelligence, Project Management, Requirements Analysis, PMO, Software Project..., Enterprise Architecture, E-commerce
Education
Baker University 1993 — 2004
BSM, Business
Albert Einstein College of Medicine May 2015 - Present
Rutgers New Jersey Medical School November 2012 - May 2015
Innovative Learning Group April 2012 - November 2012
Hewlett-Packard March 2002 - May 2012
OwenCollier Partners 2006 - 2012
UBS July 2011 - October 2011
Osram Sylvania 2002 - 2002
AT&T Broadband 1997 - 2002
Lotus Development Corporation 1994 - 1996
Liberty Mutual January 1993 - January 1994
Skills
Blended Learning, Curriculum Development, Instructional Design, Performance Management, E-Learning, Needs Analysis, Instructor-led Training, Leadership Development, Organizational..., Program Management, Talent Management, Change Management, Performance Improvement, Career Development, ADDIE, Onboarding, Project Management
Education
Boston University 1989 — 1990
Ed.M., Educational Media & Technology
Los Angeles Unified School District September 2002 - Present
Earthlink Network October 2001 - September 2002
AT&T Broadband March 1999 - July 2001
Skills
Network Administration, Hardware, System Deployment, Antivirus, A+ Certified, Network+, Cisco IOS, Cisco Technologies, Troubleshooting, Computer Hardware, DNS, WAN, VPN, Network Engineering, Switches, Technical Support, Instructional Technology, Testing, Training, Routers, Software Documentation, Citrix, Wireless Networking, SharePoint, System Administration, VMware, Windows, Access, Active Directory, Management, Unix, Public Speaking, Linux, Visio, Teaching, Networking, Virtualization, Microsoft Office
Education
CSUDH 2008 — 2010
B.A. Interdisciplinary Studies - American Studies
Los Angeles Southwest College 1994 — 1997
A.A. Interdisciplinary Studies
CenturyLink September 2012 - Present
WWT Advanced Solutions January 2012 - January 2013
Tw Telecom, inc. July 2007 - September 2011
Bellsouth 2000 - 2007
AT&T Broadband January 1999 - January 2001
Skills
Frame Relay, T1, WAN, MPLS, LAN/WAN, Ethernet, Routers, OSPF, Switches, IP, Cabling, Telephony, Routing, TCP/IP, Cisco IOS, VPN, Telecommunications, Metro Ethernet, ATM networks, Networking, LAN-WAN, Broadband, Troubleshooting, Cisco Technologies
Education
DeVry University-Georgia 1997 — 2000
Electrical, Electronic and Communications Engineering Technology/Technician
Bowie State University 1996 — 1997
Communications Technology/Technician
inVentiv Health May 2015 - Present
Ferring Pharmaceuticals February 2013 - April 2014
PDI/Ferring Pharmaceuticals June 2010 - January 2013
Schering-Plough Pharmaceuticals January 2005 - March 2010
PDI September 2001 - February 2005
AT&T Broadband November 2000 - September 2001
Day Wireless Systems May 1999 - August 2000
Persing, Dyckman & Toynbee May 1998 - May 1999
BearCom November 1987 - May 1998
Skills
Cross-functional Team..., Sales, Surgeons, CRM, Pharmaceutical Sales, Sales Effectiveness, Osteoporosis, Business Planning, Product Launch, Cardiology, Sales Operations, Sales Management, Gastroenterology, Account Management, Customer Service, Healthcare, Sales Force Development, Urology, Pharmaceutical Industry, OB/GYN, Coaching, Managed Care, Marketing
Education
California State University-Long Beach
BA, Economics
City of Boulder April 2012 - Present
City of Boulder January 2010 - April 2012
AT&T Broadband 2000 - 2002
SGI 1998 - 2000
Skills
Government, Project Planning, Project Management, Process Improvement, Cross-functional Team..., Program Management, Strategic Planning
Education
California Polytechnic State University-San Luis Obispo 1996 — 1998
B.S., Business Administration
Comcast 2005 - 2007
Comcast 2003 - 2004
AT&T Broadband 2000 - 2002
TCI 1998 - 2000
Skills
Call Center, Telephony, Telecommunications, Call Centers, VoIP, IVR, IP, Unified Communications, Integration, Process Improvement, Broadband, Cisco Technologies, Wireless, SIP, Vendor Management, Customer Experience
Education
Calvin College 1990 — 1994
BA Business
Kord Technologies 2013 - Present
Advance Alabama-Mississippi February 2011 - September 2012
Self Employed August 2009 - 2011
Comcast Cable 2006 - 2009
Comcast Cable 2005 - 2006
Comcast Cable 2002 - 2005
Charter Communications 2001 - 2002
AT&T Broadband 1998 - 2001
Tele-Communications, Inc (TCI) 1997 - 1998
Tele-Communications, Inc (TCI) 1996 - 1997
Skills
Forecasting, Process Improvement, Strategic Planning, Leadership, Internal Audit, Risk Management, Analysis, Program Management, Strategy, Account Management, Business Strategy, Budgets, Cross-functional Team..., P&L Management, Project Management, Management, Resource Management, Vendor Management, Customer Service
Education
Auburn University 1986 — 1990
BS-Business Administration, Accounting
Vitrolife, Inc. January 2015 - Present
Tri-County Health Department October 2013 - January 2015
ProBuild Holdings September 2011 - October 2013
Proof Nite Club October 2006 - May 2013
Schryver Medical February 2010 - August 2011
Ryerson, Inc October 2008 - June 2009
tw telecom, inc. December 2003 - October 2008
AT&T Broadband 2000 - 2001
CareerTrack 1984 - 1986
Skills
HRIS, Employee Benefits, Customer Service, New Hire Orientations, Human Resources, PeopleSoft, Taleo, ADP, Unemployment Claims, ADP Payroll, Leadership, Personnel Management, Employee Relations, Interviews, Deferred Compensation, Talent Management, Payroll, Performance Management, Employee Training, Talent Acquisition
Education
University of Phoenix 2000 — 2001
none, Business Administration and Management, General, 4.0
Casper College 1973 — 1974
Certificate, General Office Occupations and Clerical Services
Consultant March 2012 - Present
The Village Family Services July 2010 - February 2012
Consultant June 2006 - June 2010
LATHAM & WATKINS, LLP March 2002 - May 2006
AT&T Broadband March 1995 - August 2001
The Coca-Cola Company 1987 - 1993
Skills
Budgeting, Billing, Cash Flow, Accounting, Financial Reporting, Change Management, Payroll, Invoicing, Budgets, Employee Relations, Human Resources, PeopleSoft, Account Reconciliation, Analysis, Strategic Planning, Training, Leadership, Forecasting, Auditing, Coaching, Microsoft Excel, Employee Benefits, Cross-functional Team..., Management Consulting, Customer Service, Internal Controls
Education
Cleveland State University 1979 — 1981
Bachelor of Arts; CPA, Accounting
Domino's Pizza May 2010 - Present
Sabel & Assoc.; LLC June 2002 - Present
Pizza Hut November 2002 - April 2010
Rock Solid Broadband February 2003 - May 2004
Omnetrix International, Inc. September 2002 - May 2003
AT&T Broadband November 2000 - June 2002
ICG Communications September 1995 - July 2000
U S WEST November 1985 - July 1995
Education
Avila University 1980 — 1982
MBA, Management
Avila University 1976 — 1980
BS, Business Administration
Various Companies and Organizations 2000 - 2012
Comcast May 2001 - December 2009
AT&T Broadband July 1999 - May 2001
Jones Intercable / TCI Cable July 1993 - July 1999
WREX-TV (ABC Affiliate) June 1992 - July 1993
Jones Spacelink August 1990 - April 1992
Skills
Final Cut Pro, Videography, Video Production, Non-linear Editing, Video, Television, Editing, Camera, Video Editing, Shooting, Post Production, Photoshop, Writing, Media Production, Television Production, Avid Media Composer, Audio, Multimedia, Mac, Commercials, Digital Media, Lighting, HD, Public Relations, Producing, Audio Editing, Camera Operating, Digital Video, Storytelling, HD Video, Web Video
Education
Aurora University 1986 — 1990
Bachelor of Arts, Communications Major (Media Studies), Psychology Minor
Dixon High School
Kaiser Permanente March 2012 - Present
DIRECTV 2010 - December 2011
DIRECTV 2010 - 2010
Archstone 2007 - 2010
Kodak (Event Imaging Solutions) 2003 - 2007
AT&T Broadband 1999 - 2003
20th Century Fox 1997 - 1999
The Lee Solters Company 1995 - 1997
James Brown West January 1992 - January 1995
Education
California State University-Northridge
Bachelors of Arts, Journalism; an emphasis in Communications
Connectivity Wireless October 2012 - Present
The Sage Group May 2012 - Present
SCTE Wiregrass Chapter 2011 - 2013
Renfroe Communication Consulting, LLC April 2008 - November 2012
Wiregrass Georgia Technical College July 2005 - October 2012
Mediacom Communications May 2002 - July 2005
AT&T Broadband June 2000 - May 2002
Skills
Low Voltage, Fiber Optics, Telecommunications, Strategic Planning, Microsoft Office, Event Management, Budgets, Public Speaking, Social Media, Research, Management, New Business Development, Mobile Technology, OSP, Infrastructure, Telecommunications..., Optical Fiber, Vendor Management, Wireless, Integration, Cellular Communications, RF, Antennas, Project Management, Broadband, Outside Plant, Training, CDMA, LTE, Cable Television, DSL, 4G, Cabling, Structured Cabling, VoIP, Ethernet, Telephony, WiFi, LAN-WAN, FTTx, DAS, SIP, BICSI, Distributed Antenna..., T1, Technical Support, DWDM, GSM, System Deployment, RF Engineering
Education
Arapahoe Community College 2005 — 2007
AGS, Broadband Technical Management
East Central Technical College 2004 — 2006
Convergent Telecommunications Diploma, Telecommunications Technology
Fitzgerald High School 1991 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Dignity Health March 2012 - Present
Chabot Space & Science Center June 2011 - March 2012
William Dodge - Video Production Services July 2009 - July 2011
Comcast Cable Communications September 2000 - May 2009
AT&T Broadband March 1998 - September 2000
United Cable Television/United Artists/TCI December 1986 - March 1998
United Artist Cable/United Cable Television January 1986 - January 1997
Skills
Video Production, Writing Skills, Project Execution, Team Leadership, Project Management, Final Cut Pro, Photoshop, Video, Editing, Film, Event Planning, Community Outreach, Public Speaking, Event Management, Social Media, Writing
Education
San Diego State University-California State University 1981 — 1984
B.S, Telecommunications and Film
Chabot College 1976 — 1980
Radio & Television, Speech
San Diego State University
Bachelor of Science, Telecommunications and Film
DIRECTV July 2011 - Present
DIRECTV November 2004 - June 2011
DIRECTV 2002 - 2004
AT&T Broadband 1998 - 2002
American Golf Corporation 1994 - 1998
Golf Enterprises Inc. 1991 - 1995
Golf Enterprises 1992 - 1994
Angelus Property Management November 1989 - November 1991
Thomas Nix Distributors 1985 - 1989
Skills
Accounting, Fixed Assets, Financial Analysis, US GAAP, Sarbanes-Oxley Act, SAP, Auditing, Budgets, Financial Modeling, Consolidation, Financial Reporting, Forecasting, Cognos, Accounts Payable, SEC filings, Financial Accounting, Variance Analysis, GAAP, General Ledger, Process Improvement, Hyperion Enterprise, Management, SEC Filings, Account Reconciliation, CPA, Accruals, Analysis
Education
CSUDH
Bachelor's degree, Accounting
Junipero Serra High School
Global Care Inc. October 2013 - Present
Global Care Inc June 2012 - Present
globalcare 2012 - 2014
Self Employed 2006 - 2012
Ala Tax March 2005 - October 2006
Comcast Cable October 2000 - March 2005
AT&T Broadband January 1999 - January 2000
Education
Central State University 1974 — 1978
Education
Symantec January 2012 - Present
Bank of America February 2007 - December 2009
ATT Broadband February 2002 - September 2004
Lucent Technologies January 1999 - January 2001
Lucent Technologies September 1997 - January 1999
Cisco August 1992 - September 1997
SGI January 1992 - August 1992
Educational Insights 1987 - 1992
Skills
Computer Hardware, Technical Support, Troubleshooting, Operating Systems, Lotus Notes, Networking, Routers, Call Center, Cisco Technologies, Access, Databases, Customer Service, Browsers, Information Security, XP, Software Documentation, Telecommunications, Call Centers, Software Installation, BMC Remedy, Time Management, Windows 7, Help Desk Support, Windows Server, VMware, Cisco Routers, Switches, Servers, Windows XP
Education
UNLV 2009 — 2010
General Studies, 3.5
College of Southern Nevada 2007 — 2010
Associate's Degree, Sciences, 3.5
American River College 2005 — 2006
Computer Science, 3.0
Patterson Companies, Inc. October 2013 - March 2014
Piper Jaffray April 2013 - October 2013
Cigna January 2013 - April 2013
CompuCom December 2011 - January 2013
Ameriprise Financial Services, Inc. 2012 - 2013
Open Systems International July 2011 - December 2011
Wells Fargo March 2008 - July 2011
Wells Fargo November 2005 - March 2008
Comcast November 2001 - July 2005
AT&T Broadband July 1999 - November 2001
Skills
Cisco Technologies, Firewalls, Switches, VPN, Network Design, Network Security, DNS, Routing, Data Center, Juniper, Routers, Juniper Technologies, IPSec, Checkpoint, Load Balancing, Cisco ASA
Education
Central Connecticut State University 1991 — 1996
Bachelor's Degree, Communications
Central Connecticut State University 1991 — 1996
BS
The Home Depot November 2014 - Present
Cox Communications February 2014 - Present
Soulful Designs January 2006 - Present
Sidel November 2003 - 2008
ATT Broadband 1997 - 2001
Skills
Call Centers, Operations Management, Customer Service..., Graphic Design, Layout, Corporate Identity, Business Cards, Visual Communication, Illustrator, InDesign, Logo Design, Adobe Creative Suite, Brochures, Posters, Flyers, Catalogs, Banners, Typography, People Development, Advertising
Education
Art Institute of Atlanta 2008 — 2011
Associate of Arts (A.A.), Graphic Design
Georgia State University 1987 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Yakima Valley Farm Workers Clinic March 2011 - Present
Coventry Health Care April 2006 - November 2010
Edward Jones February 2004 - January 2006
First Health March 2002 - February 2004
AT&T Broadband July 2000 - March 2001
Achieve Global August 1996 - June 2000
Stream International January 1986 - July 1996
Skills
Training, Employee Training, Leadership, Leadership Development, Program Management, Human Resources, E-Learning, Needs Analysis, Instructor-led Training, Learning Management..., Adult Education, Curriculum Design
Education
University of Phoenix 1998 — 2000
Masters, Organizational Management
Brigham Young University
Bachelor of Science, Sociology
Retired Telecommuication Executive June 1992 - November 2002
Comcast Cable 2002 - 2002
Comcast 2000 - 2002
AT&T Broadband 2000 - 2002
MediaOne 1998 - 2002
AT&T February 1992 - May 1998
IBM June 1967 - June 1997
Skills
Telecommunications, VoIP, Vendor Management, Team Building, Wireless, Product Management, Program Management, Cross-functional Team..., Integration, Data Center, Troubleshooting, Engineering, Project Management, Team Leadership, Management, Process Improvement, Project Planning, Operations Management, Change Management, Product Development
Education
University of Michigan
Program for Executives
Colgate University
Department of Citywide Administrative Services March 2011 - September 2011
Fulton County January 2005 - August 2009
AT&T Broadband 2003 - 2008
Education
Bauder College 2006 — 2006
Pending, Business Management
Great-West Life and Annuity Insurance Company June 2004 - Present
National Business Center January 2002 - February 2002
AT&T Broadband November 2000 - December 2001
Skills
SOA, Testing, Integration, SDLC, ITIL, Process Improvement, Business Analysis, Enterprise Architecture, Unix, Linux, Agile Methodologies, SQL, Requirements Analysis, PL/SQL, Software Development, C/C++, Perl Programming, JavaScript
Education
Arapahoe Community College
Associate of Science (A.S.), Engineering
University of Denver
Bachelor of Engineering (BE), Electrical and Electronics Engineering
Charter Communications March 2013 - Present
Comcast Cable March 2001 - June 2011
ATT Broadband June 1999 - March 2001
ATT April 1997 - May 1999
Skills
Program Management, Product Management, Customer Service, Product Development, Customer Experience, Project Management, New Product..., New Product Roll Out, Cross-functional Team..., Management, Call Centers, Introducing New Products, New Product Validation, Customer Satisfaction, Process Improvement, Strategic Planning, Telecommunications, Vendor Management, Wireless, Budgets
Education
Carnegie Mellon University 1993 — 1993
Program for Executives, Business
The University of Georgia 1977 — 1980
Doctor of Law (JD), Law
The University of Georgia 1973 — 1977
Bachelor of Arts (B.A.), Political Science and Government
Comcast October 1993 - Present
Comcast Cable October 1993 - Present
AT&T Broadband November 1997 - May 2006
Skills
Cable Broadband, Fiber Optic Networks, headend
Education
Arapahoe Community College 2013 — 2014
Associate's degree, Business Administration and Management, General
LanguageLine Solutions January 2001 - Present
AT&T Broadband October 1987 - December 2000
Skills
Cross-functional Team..., Customer Service, Project Management, Integration, Streamlining Operations, Operations Management, Change Management, Management Coaching, Contact Center..., Customer Support, Globalization, Localization, Call Centers, Internationalization, Interpreting, Team Building, Training, Account Management, Leadership, Team Leadership, Management
Education
California State University-Hayward