Experience
Southwest Airlines   December 1993 - Present
United States Air Force  December 1991 - December 1999

Skills
Airlines, Airline Management, Aviation, Commercial Aviation, Airports, Flight Planning, B737, Flights, Airport Management, Human Factors, Aircraft, Crew Resource Management, Air Traffic Control, Sabre, Overhaul, Operations Management, Aviation Security, ICAO, Civil Aviation, Flight Safety, Program Management, Charter, CFI, Flight Training, Ground Instructor, General Aviation, Type Rating, Airworthiness, Ground Handling, Airline Reservations, Aeronautics

Education
Columbia College   2013 — 2015

Armstrong State University   2009 — 2012
Biology

Experience
Jack Henry & Associates  April 2013 - June 2015
FIS Global  July 2011 - February 2013
Lincoln County Office of Emergency Management   June 2011 - August 2011
GMAC Financial  June 2009 - March 2010
Southwest Airlines   July 2008 - December 2008
USAble Life  August 2005 - April 2006

Skills
Emergency Management, Disaster Recovery, Disaster Preparedness, Technical Writing, Editing, Writing Skills, amateur radio, GIS software, Research, Hazardous Materials, Tier II reporting, Cameo Chemicals software, Marplot Software, Software Documentation, GIS, Access, SharePoint, Business Continuity..., Program Management, Business Continuity, Amateur Radio, Tier II Reporting, Incident Management, Data Center, Risk Management, Security, Change Management, Requirements Analysis, Risk Assessment, Visio, Vendor Management, Process Improvement, Information Technology, Business Analysis, IT Management, Business Process, Information Security..., Policy, SDLC, Microsoft Office, Project Management, Leadership

Education
Arkansas Tech University   2010 — 2011
B.S., Emergency Management

Arkansas Tech University   1997 — 2003
Bachelor of Arts, English

Experience
Ailevon Pacific Aviation Consulting   September 2015 - Present
Boeing  June 2014 - September 2015
Amazon  May 2013 - June 2014
Southwest Airlines   April 2012 - April 2013
Southwest Airlines   September 2009 - April 2012
NA Sports (IRONMAN)   2006 - 2009
City of Scottsdale  April 2002 - September 2008

Skills
Program Management, Operations Management, Airports, Aviation, Leadership, Airlines, Analysis, Management, Strategic Planning, Commercial Aviation, Logistics, Aircraft, CRM, Airport Management, Supply Chain Management, Quality Assurance, Microsoft Excel, Social Media, Public Speaking, Airline Management, Data Analysis, Process Scheduler, Competitive Analysis, Business Process, Aerospace, Capacity Planning, Route Planning, Social Media Marketing, SaaS, Air Service Development, Demand Forecasting, Market Research, Competitive Intelligence, Product Management, Brand Awareness, Airline Economics, Airline Reservations, Regulatory Requirements, Organizational Culture, Business Acquisition, Salesforce.com..., Process Management, Scheduling, Revenue Analysis, Network Design, Financial Analysis, Fleet Planning, Transportation Planning, Game Theory

Education
Arizona State University, W. P. Carey School of Business   2004 — 2009
Bachelor's Degree, Marketing

Seton Catholic High   2000 — 2004
Diploma, General Studies, 3.8

University of Washington   2015 — 2017
Master’s Degree, Civil Engineering: Supply Chain Transportation & Logistics

Experience
Marquis Diagnostic Imaging  April 2014 - Present
Desert Valley Radiology  June 2012 - April 2014
Ayr1 Global   March 2011 - June 2012
Morris Investments LLC   October 2009 - March 2011
Z'Tejas Southwestern Grill  August 2008 - March 2011
Gordon Biersch Brewery & Restaurant   February 2007 - May 2008
Arizona Diamondbacks Corporate Partnership Department - Marketing   April 2007 - October 2007
Pepsi Bottling Group  May 2006 - August 2006
Outback Steakhouse  February 2004 - May 2006
Southwest Airlines   January 2005 - May 2005

Skills
B2B, Salesforce.com, Brand Management, Management, Social Media Marketing, Customer Service, Email Marketing, Social Media, Advertising, Process Improvement, Retail, Facebook, Blogging, Sales, Business Planning, Time Management

Education
Arizona State University   2002 — 2006
Bachelors, Interdisciplinary Studies with emphasis on Marketing and Communications

Experience
Southwest Airlines   February 2012 - Present
Southwest Airlines   August 2011 - February 2012
M/C/C   October 2010 - July 2011
Dallas Market Center  May 2010 - September 2010
Reflect Systems  April 2010 - June 2010
Atomic Design and Consulting  July 2008 - October 2009

Skills
CSS3, HTML 5, Web Design, User Experience, JavaScript, ActionScript, After Effects, Flash, PHP, Dreamweaver, Front-end, AJAX, XHTML, CSS, Information Architecture, Adobe Creative Suite, CMS, SEO, Photoshop, Motion Graphics, HTML5, User Interface Design, jQuery, Premiere, Web Development, Wordpress, Illustrator, Graphic Design, HTML, User Interface, Wireframes

Education
Art Institute of Dallas   2007 — 2011
BA, Interactive Media Design

Southern Methodist University   2006 — 2007
Computer Science

University of San Diego   2005 — 2006
Marketing, Business Admin

Experience
Dysart Unified School District  August 2005 - Present
Primerica Financial Services  March 2009 - February 2010
Kroger  April 2007 - March 2009
MetLife  February 2004 - December 2007
Target Corporation  2006 - 2006
Southwest Airlines   February 1997 - June 2004

Skills
Curriculum Development, Curriculum Design, Educational Technology, Classroom, Instructional Design, Staff Development, Educational Leadership, Instructional Technology, E-Learning, Public Speaking, Teaching, Teacher Training, Team Building, Customer Service, Lesson Planning, Training, Microsoft Office, Leadership, Community Outreach, Sales, Nonprofits, K-12

Education
Arizona State University West   2002 — 2004
Bachelor of Science (BS), Secondary Education

Arizona State University West   2000 — 2004
BAS, Organizational Communications

Experience
Kyrene School District  August 2015 - Present
Tumble Town   November 2013 - August 2014
Desert Garden Montessori School  August 2003 - May 2012
Global Enterprise Technology Solutions (GETS)   January 1999 - September 2001
Southwest Airlines   1997 - 1998

Skills
Blogging, Public Speaking, Staff Development, Higher Education, Research, PowerPoint, Microsoft Word, Newsletters, Microsoft Office, Publications, Microsoft Excel, Outlook, Editing, Copy Editing, Customer Service, Leadership, Adobe Acrobat, Virtual Worlds

Education
Al Collins Graphic Design   1996 — 1997
Visual Communication, Graphic Design

Arizona State University   1993 — 1997
Fine Arts, Fine Arts

Experience
Microsoft  March 2014 - Present
Microsoft  May 2013 - August 2013
Southwest Airlines   May 2012 - August 2012
Arizona State University  August 2011 - May 2012
Mathnasium - The Math Learning Center  January 2010 - August 2010

Skills
Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, C++, Research, C, Java, HTML, Social Media

Education
Arizona State University   2010 — 2013
Bachelor of Science (BS), Computer Systems Engineering

Experience
Southwest Airlines   Senior Supply Chain ConsultantSouthwest Airlines via Resources Global InternationalJanuary 2014 - Present
DynCorp International  October 2010 - December 2013
Greyhound Lines, Inc.   January 2009 - October 2010
Electronic Data Systems  2007 - 2009
Exelon  2004 - 2007
Thomson Inc.  1999 - 2002
Gateway Inc  1998 - 2001
Hughes Aircraft Company  June 1988 - June 1998

Skills
Strategic Sourcing, Logistics, Project Planning, Customer Service, Commodity, Supply Chain Management, Supply Chain, Change Management, Negotiation, Leadership, Business Development, eSourcing, Resource Management, Supply Management, Procurement, Vendor Management, Six Sigma, Business Process..., Process Improvement, Operations Management, Inventory Management, Inventory Control, Program Management, Recruiting, Strategic Planning, Forecasting, Management, Manufacturing, Strategy, Sourcing, Supply Chain..., Cross-functional Team..., Contract Negotiation, Purchasing, Global Sourcing, MRP, Contract Management, Lean Manufacturing, Outsourcing, Team Management, Team Building, Logistics Management, Materials Management, Warehousing, SAP, Transportation, ERP, Supplier Negotiation, Pricing, Continuous Improvement

Education
University of California, Los Angeles   1995 — 1998
MBA, Business

Arizona State University   1988 — 1992
BS, Supply Chain Management

Arizona State University   1984 — 1988
Bachelor's degree, Supply Chain Management, Magna Cum Laude

Experience
Bivona Insurance Group   August 2015 - Present
Southwest Airlines   April 2013 - Present
Southwest Airlines   September 2009 - April 2013

Skills
Training, Process Improvement, Team Leadership, Aviation, Management, Sales, Operations Management, Customer Satisfaction, Customer Service, Leadership, Microsoft Office, Team Building, Airlines, Purchasing, Program Management

Education
Arizona State University

The University of New Mexico

Experience
Southwest Airlines   April 2001 - Present
Southwest Airlines   April 2001 - March 2005

Skills
Airlines, Flights, Commercial Aviation, Airports, Aviation, Flight Safety, Aircraft, Flight Planning, Aviation Security, Charter, B737, Airline Emergency..., Public Speaking, Customer Service, Multitasking, Employee Training, Ground Handling, Airplane, Time Management, Civil Aviation, Training

Education
Arizona State University   2011 — 2013
Bachelor of Science (BS), Criminal Justice and Criminology

Sacramento City College   2008 — 2010
Associate of Arts (A.A.), Administration of Justice

Bear River High School   1996 — 1999

Experience
Superior Inspection Resources of Arizona   March 2012 - Present
Nurtur Health, Inc.   June 2015 - September 2015
Gila River Health Care  August 2014 - June 2015
Coldwell Banker Residential Brokerage  May 2013 - January 2015
Maricopa County  May 2014 - August 2014
Southwest Airlines   June 2011 - June 2014
Scottsdale Unified School District  January 2014 - May 2014
Investments and Marketing   June 2002 - June 2011
Maricopa County  January 1998 - May 2002

Skills
Social Media, Customer Service, Sales, AutoCAD, Team Building, Microsoft Office, Public Speaking, Wellness, Teaching, Marketing, Community Outreach, Health Education, Training, Management, Public Health, Healthcare, Nutritional Counseling

Education
Arizona State University   1992 — 1996
Masters, Food and Nutrition

Arizona State University   1988 — 1992
Bachelors, Food and Nutrition

Mesa Community College   2007 — 2009
Associates, Interior Design

Experience
IndigoHaus   2006 - Present
Southwest Airlines   May 1998 - Present

Education
Art Institute of Pittsburgh
Interior Design

Portland State University
Accounting and Finance

Experience
Bus2Alps  January 2015 - Present
Southwest Airlines   May 2014 - January 2015
Associated Asset Management (AAM)   January 2014 - May 2014
Florence Crittenton  July 2013 - December 2013

Skills
E-Learning, Adolescents, Public Speaking, AP Style, Mental Health, PowerPoint, Event Planning, Student Development, Student Affairs, Microsoft Office, Social Networking, Research, Social Media, College Recruiting, Applicant Tracking..., Press Releases, Community Outreach, Sales, Customer Service, Leadership, Microsoft Excel

Education
Arizona State University   2010 — 2014
Bachelor of Science (B.S.), Human Development and Family Studies, General

Experience
Behavioral Health Information Network of Arizona   July 2015 - Present
UpToDate  October 2011 - August 2014
Abrazo Health Care  September 2010 - August 2011
IASIS Healthcare  May 2009 - September 2010
Capital Group  May 2007 - October 2008
Southwest Airlines   March 2001 - March 2007

Skills
Healthcare, Strategy, Management, Hospitals, Organizational..., Training, Leadership, Customer Service, Customer Satisfaction, Business Process..., Data Analysis, Performance Improvement, Process Improvement, Healthcare Management, Physicians, Inter-personal, Customer Service..., Customer Engagement, Persuasive Presentation..., Relationship Marketing, Relationship Development, Sales, Maintaining Business..., Customer Support, Organizational..., Clinical Data Management, Project Management, Human Resources, Account Management, Team Building, Change Management, Training and Leadership, Customer Retention, Clinical Decision..., Technical Training, Performance Management, C-Suite Communication, Sales Training, Strategy and..., B2B, Continuous Improvement, Strategic Partnerships

Education
Ashford University   2010 — 2011
MA, Organizational Management

Arizona State University   1995 — 1999
BIS, Communications/Journalism

Xavier College Preparatory   1988 — 1992
High School, Organizational Management

St. Francis Grade School

Experience
Jolyn Bibb - Marketing Consultant   February 2009 - Present
Whole Foods Market  March 2007 - February 2009
Whole Foods Market  August 1999 - March 2007
Southwest Airlines   May 1994 - August 1999
Del Webb Corporation  July 1993 - April 1994
Virgo Publishing  1988 - 1992

Skills
Marketing Strategy, Event Management, Marketing Communications, Social Media Marketing, Event Planning, Strategic Planning, Brand Management, Email Marketing, Public Relations, Marketing, Online Advertising, Brand Development, Advertising, Integrated Marketing, Graphic Design, Social Media, Social Networking, Online Marketing, Copywriting, Facebook, Blogging

Education
Arizona State University   1986 — 1990
Bachelor of Science, Journalism / Public Relations

Corona del Sol High School
Bachelor of Arts (B.A.), Journalism, and Related Programs

Experience
Southwest Airlines   1997 - 2013

Education
Arizona State University   1983 — 1986
History

Southern Methodist University   1981 — 1983
History

Experience
Southwest Airlines   October 2011 - Present
Apple Retail  September 2008 - October 2011
RVStuffusa, Inc   2002 - 2010
America West Airlines  1986 - 1991

Skills
Writing Skills, Listening Skills, Training Skills, Mentoring, Leadership Development, Coaching, Interviewing, Training

Education
Arizona State University   1976 — 1978
BA, Communication, Business

Pomona College   1974 — 1976
Group Dynamics, Philosophy

Experience
Southwest Airlines   1996 - Present
America West Airlines  1987 - 1995
America West Airlines  1985 - 1987
Northwest Airlines  1979 - 1984

Skills
Civil Aviation, Aircraft, Aircraft Maintenance, Airports, Flights, Quality Auditing, Overhaul, Quality Management, Aerospace, Airlines, Flight Safety, Quality Assurance, Commercial Aviation, Airworthiness, Aviation, Airport Management, Aeronautics, Human Factors, Helicopters, Sabre, Flight Test, Airline Management, Flight Planning, Aviation Security, Charter, Piloting, Avionics, IATA, Private Pilot, Maintenance & Repair, Safety Management..., Aircraft Systems, Airframe, AS9100

Education
Arizona State University
B.S., Business

Experience
Hewlett-Packard  January 2011 - October 2013
Target  October 2008 - April 2011
Navigator Telecommunications  June 2003 - July 2008
Southwest Airlines   June 1998 - July 2003
FMC Technologies  June 1988 - July 1992
Shell Oil Company  July 1984 - June 1992

Skills
Small Business, Call Center..., Field Technicians, Retail, Telecommunications, CompTIA A+ Certification, HP Certified Technical..., Sales, Networking, Computer Hardware, Technical Support, Troubleshooting, Operations Management, Management, Customer Service, Human Resources, Leadership, Software Installation, Coaching, Customer Satisfaction, Team Leadership, Time Management, Training, Customer Experience, Call Centers, Software Documentation, Employee Training, Customer Retention, Access, Team Building, CRM, Cross-functional Team..., Inventory Management, Process Improvement, Vendor Management, Analysis, System Administration, Quality Assurance, Visio, Teamwork, Hiring, Sales Operations, Program Management, Process Scheduler, Administration, Pricing

Education
Arkansas Tech University
Bachelor of Science (BS), Business Administration and Management, General

Morrilton High School
High School Graduate, General Studies

Experience
EyeMed Vision Care  July 2013 - Present
EyeMed Vision Care  June 2005 - June 2013
EyeMed Vision Care  October 2001 - June 2005
Eye Care Plan of America   April 2000 - October 2001
Eye Care Plan of America   May 1997 - April 2000
Southwest Airlines   October 1994 - January 1998

Skills
Customer Relations, Customer Service, Account Management, Negotiation, Problem Solving, Team Building, PowerPoint, Excel, Microsoft Office, Public Speaking, Mentoring, Market Research, Outlook, Microsoft Excel, Training, Sales, New Business Development, Management, CRM

Education
Arizona State University   1991 — 1994
B.A., Broadcast Journalism

Experience
Timberland  November 2014 - Present
Timberland  May 2013 - Present
Alice.com  September 2012 - January 2013
Green Mountain Coffee Roasters, Inc   January 2007 - October 2012
Green Mountain Coffee Roasters  January 2007 - October 2012
AGUIRRE, Inc   January 2003 - January 2007
Southwest Airlines   February 2001 - January 2003
Pan American Airways  October 1999 - February 2001

Skills
Microsoft Office: Word,..., Oracle: PeopleSoft SCM, Adobe: Illustrator,..., Workflow By Design:ERA,..., IBM: Cognos Analysis..., Highly developed..., Proven multi-tasking..., Excellent communication..., Strong research and..., Life-longer learner., Supply Chain Management, Supply Chain, Microsoft Excel, Process Improvement, Continuous Improvement, Microsoft Office, Purchasing, Procurement, Leadership, Management, Training, Project Management, Manufacturing, Logistics, Budgets

Education
Art Institute of Dallas
BA, Advertising Design

POPAI: The Global Association of Marketing at Retail
Global Shop Outstanding Merchandising Awards

SMC3 2010 Loss Prevention Conference, Atlanta, GA
Loss Prevention Conference

The IE Group Predictive Analytics Summit, San Francisco, CA
Predictive Analytics Summit

University of Vermont
Principled Negotiations

University of Wisconsin-Madison - School of Business
Transportation Claims Management & Prevention

Experience
American Airlines  February 2015 - Present
American Airlines  February 2015 - Present
Macy's  June 2013 - June 2014
Lori Guillory and Associates   May 2009 - June 2014
Sears Holdings Corporation  November 2012 - February 2014
San Francisco Health Service Systems   March 2011 - November 2012
Southwest Airlines   November 2009 - March 2010
S. F. Airport Commission   September 1995 - May 2009

Skills
Access, Public Speaking, Data Analysis, MS Project, Project Management, Databases, Troubleshooting, Analysis, Customer Service, Data Warehousing, Disaster Recovery, Engineering, Leadership, Management, Microsoft Office, Oracle, Process Improvement, Project Planning, Security, Windows, Program Management, Microsoft Excel, Strategic Planning, Team Building, Training, Microsoft Word

Education
Arizona State University   2013 — 2015
Master's degree, Liberal Arts and Sciences/Liberal Studies

College of San Mateo   2010 — 2012
Certificate of Completion, Real Estate

University of Phoenix   2001 — 2003
Masters of Science, Business Administration specializing, Technical Management

University of Phoenix   1997 — 2001
Bachelors of Science, Business Information Systems

Experience
LibertyJet Cargo Airlines, LLC   2010 - Present
ICF International Aviation Consultants   2008 - 2009
Southwest Airlines   2005 - 2008
Southwest Airlines   1999 - 2005
Southwest Airlines   1996 - 1999
Southwest Airlines   1993 - 1996
Southwest Airlines   1989 - 1993

Skills
Commercial Aviation, Airlines, Aviation, Avionics, Flights, Airports, Piloting, Charter, Air Freight, Aircraft, Aircraft Maintenance, Flight Safety, Aerospace, Strategic Business and..., Business Strategy, Marketing Strategy, Strategic Planning, Business Planning, Market Planning, P&L Management, P&L, Start-up Airline..., Start-ups, Start-up Environment, Managing Start-ups, Global Alliances, Business Alliances, Strategic Alliances, Global Business..., Corporate Brand..., Corporate Branding, Brand Development, Brand Management, Brand Awareness, Value Pricing Strategies, Pricing Strategy, Pricing Optimization, Project Management, Airline and Air Cargo..., Operations Management, Postal Logistics ..., Facility Development, Dedicated Truck..., Logistics Management, Facility Start-up, Operational Excellence, Promotional Solutions, Infrastructure..., New Business Development, New Business...

Education
Embry-Riddle Aeronautical University
MBA, Aviation Business

Arizona State University
BA, Communications

Experience
HCA  October 2013 - Present
OSI Inc  October 2005 - May 2014
Radiation Therapy Program, Vanderbilt Department of Radiation Oncology   August 2012 - August 2013
Mobile Infirmary Medical Center  September 2011 - May 2012
Wells Fargo  October 2009 - August 2010
Enterprise Rent-A-Car  January 2008 - April 2008
Southwest Airlines   January 2007 - January 2008

Skills
Radiologic Technology, Quality Patient Care, Direct Patient Care, hospital information..., Hospitals, Radiology, Pediatric Radiology, Oncology, RIS, PACS, Hospitality Management, Tourism Management, Healthcare Information..., Tomography, Account Management, Healthcare, Customer Service, Sales, Hospital Information..., Customer Satisfaction, Healthcare Management, HIPAA, Leadership, Social Networking, Varian, ARIA, Radiation Therapy, Radiation Protection, Radiation Effects, Cancer Treatment, EMR, Management, IGRT, Medical Terminology, Quality Assurance, Training

Education
Radiation Therapy Program, Vanderbilt Department of Radiation Oncology   2012 — 2013
Certification, Medical Radiologic Technology/Science - Radiation Therapist

University of South Alabama   2010 — 2012
Certification, Radiologic Technology/Science - Radiographer

Arizona State University   2000 — 2007
Bachelor's of Science, Hospitality Administration/Management

Oak Forest High School   1996 — 2000
Diploma

Experience
Visit California  August 2011 - June 2013
Imprenta Communications Group  February 2010 - June 2013
Southwest Airlines   June 2002 - December 2009
Southwest Airlines   April 2004 - June 2007
Southwest Airlines   June 2002 - April 2004

Education
Arizona State University, W. P. Carey School of Business   1998 — 2002
Bachelor of Science

Experience
Southwest Airlines   April 2013 - Present
Southwest Airlines   March 1980 - Present
Southwest Airlines   March 1980 - Present
Southwest Airlines   May 1991 - 1992

Skills
Aviation, Flights, Commercial Aviation, Aircraft, Airports, CFI, Flight Planning, Aircraft Maintenance, Sabre, B737, Airport Management, Revenue Analysis, Aviation Security, Civil Aviation, Safety Management..., Charter, Piloting, Airline Management, Airworthiness, Avionics, Aeronautics

Education
Arizona State University   1993 — 1995
Bachelors of Science, Recreation Management/Tourism

Mesa Community College   1990 — 1993
Associate of Science (A.S.)

Experience
Southwest Airlines   September 2014 - Present
Southwest Airlines   February 2011 - October 2014
Southwest Airlines   July 2008 - February 2011

Skills
Airlines, B737, Flights, Airports, Commercial Aviation, Flight Safety, Aviation, Aircraft

Education
Scottsdale High School   1978 — 1982

Arizona State University
Bachelor of Arts (B.A.), Foreign Languages and Literatures, General

Experience
don j design   June 2015 - Present
W. P. Carey School of Business - Arizona State University   July 2008 - June 2015
JPMorganChase  2006 - July 2008
EventPro Strategies  October 2006 - October 2007
Black & Decker  September 2003 - October 2005
Southwest Airlines   July 2002 - July 2003

Skills
Career Services, Career Development, Marketing, Sales, Recruiting, Event Planning, Job Coaching, Social Networking, Marketing Communications, Career Counseling, Project Management, PowerPoint, Leadership, Time Management, Resume Writing, Negotiation, Event Management, Strategy, Networking, Training, Management, Retail, Public Relations, Marketing Strategy, Interviews, College Recruiting, Community Outreach, Program Management, Budgets, B2B, Team Management, Research, Sales Process

Education
Arizona State University, Mary Lou Fulton Teachers College   2009 — 2011
Masters, Post Secondary and Higher Education

Arizona State University, W. P. Carey School of Business   1998 — 2003
Bachelor of Science, Marketing

Experience
Smart Agriculture Analytics  2015 - Present
Dex Media  2011 - 2014
Dex Media  2008 - 2011
Dex Media  2000 - 2008
Dex Media  1997 - 2000
Southwest Airlines   1993 - 1997
Southwest Airlines   1990 - 1993
National Geographic Society  1987 - 1990

Skills
Pricing, Market Planning, Marketing, Advertising, B2B, Product Marketing, Leadership, Segmentation, Pricing Strategy, Strategy, Marketing Management, Direct Marketing, Salesforce.com, Competitive Intelligence, Market Research, Marketing Strategy, Brand Management, Lead Generation, Cross-functional Team..., Finance, Marketing Communications, Analytics, Analysis, B2B Marketing, SEM, Business Development, Sales, Business Strategy, Forecasting, New Business Development, Sales Operations

Education
The University of Texas at Arlington   1991 — 1995
Master of Business Administration (MBA), Marketing

Arizona State University - W. P. Carey School of Business   1983 — 1987
Bachelor of Science (BS), Finance

Certification

Experience
Franklin Templeton Investments  July 2012 - Present
TravelStore  June 2004 - July 2012
Southwest Airlines   November 2001 - December 2003
America West Airlines  April 2000 - November 2001

Education
Ashford University   2011 — 2015
Bachelor of Arts (B.A.)

The Travel Institute   2012 — 2014

Experience
CVS Health  September 2012 - Present
Arizona Department of Emergency and Military Affairs  January 2012 - June 2012
Southwest Airlines   December 2007 - February 2009
PetSmart  June 2005 - November 2007

Skills
Microsoft Office..., Public Administration, ITIL v3 Foundations..., Conflict Management, Public Budgeting, Critical Thinking, Research, Government Procurement, Public Speaking, Customer Service, Social Media, Teamwork, Microsoft Office, English

Education
Arizona State University   2010 — 2012
Master's degree, Public Administration, 3.92

Arizona State University   2008 — 2010
Bachelor's degree, Multi/Interdisciplinary Studies, Psychology and Communication, 3.5

Experience
Mayflower Public Schools   January 2015 - Present
Mayflower Public Schools   February 2009 - Present
Conway Regional Medical Center  June 2005 - September 2008
Southwest Airlines   August 1995 - February 2004
Conway Public Schools  August 1984 - May 1995

Skills
Event Planning, Special Education, Teaching, Nonprofits, Public Speaking, Editing, Leadership Development, Community Outreach, Curriculum Design, Research, Adult Education, Higher Education, Staff Development

Education
Arkansas Tech University   1978 — 1979
Basics, Art, Gymnastics

Conway High School   1975 — 1977

Experience
HomeSmart Real Estate  November 2009 - Present
Southwest Airlines   1995 - Present
Realty World Superstars   June 2008 - November 2009
Century 21 Metro Alliance  2007 - 2008
Windermere Real Estate  2004 - 2007

Skills
Short Sales, First Time Home Buyers, Real Estate, REO, Foreclosures, FHA, Luxury, Sellers, Residential Homes, New Home Sales, Relocation, Buyer Representation, Investors, Referrals, Real Estate Transactions, Listings, Single Family Homes, Investment Properties, Condos, Selling, Buyers, HUD, Real Property, Vacation Homes, Property Management, Contract Negotiation, Rentals, ABR, Investments, SFR, Commercial Real Estate, Mortgage Lending, Resellers, Townhomes, Property, Home Staging, New Homes, Relocation Buyers, Real Estate Development, Mortgage Banking, Leases, Brokerage, Real Estate Economics, Seniors, Move Up Buyers, e-PRO, Real Estate License, Corporate Relocation, Apartments, Refinance

Education
Other   2009 — 2009
MSSC, Master Short Sale Consultant

Arizona State University   1991 — 1994
BSBA, Finance

The Center for Bilingual Multicultural Studies   1992 — 1992
Certification in Spanish Proficiency, Spanish, language

Glendale Community College   1988 — 1990
AA, General

Experience
Arizona Best Real Estate  February 2001 - Present
Southwest Airlines   November 1998 - November 2000
Mesa Airlines  April 1998 - November 1998
US Airways  September 1983 - June 1997
Fiesta Inn  May 1979 - July 1985

Skills
Negotiation, Real Estate, Sellers, Investment Properties, Residential Homes, Short Sales, Buyer Representation, First Time Home Buyers, Single Family Homes, Condos, Investors, Relocation, Foreclosures, Listings

Education
Arizona State University   1981 — 1982
Business, Management, Marketing, and Related Support Services

Mesa Community College   1980 — 1982
General Studies

Experience
Banner Health  August 2012 - Present
Kyrene School District  July 2003 - May 2012
Mountainside Fitness  May 2009 - October 2010
Southwest Airlines   April 1996 - April 2008
Horizon Community Learning Center  March 2000 - June 2003

Skills
Curriculum Design, Curriculum Development, Classroom Management, Elementary Education, Lesson Planning, Leadership, Fitness

Education
Arizona State University
Bachelor of Science, Exercise Science and Physical Education

California University of Pennsylvania
Master of Science; e.g. science, Exercise Science and Health Promotion

Cooper Institute

National Academy of Sports Medicine

Pattonville High School

Experience
Compass Airlines/Delta Connection   February 2014 - Present
Southwest Airlines   July 2013 - February 2014
Carrie Nation Cocktail Club   March 2013 - June 2013
Live Nation  2006 - March 2013
United States Air Force  August 2002 - August 2004

Skills
Music Industry, Restaurant Management, Fine Dining, VIP Services, Retail, Security Management, Asset Protection, Hospitality, Event Management, Catering, Food & Beverage, Live Events, Tour Management, Leadership, Customer Service, Restaurants, Sales, Event Planning, Management, Microsoft Office, Social Media, Social Media Marketing, Social Networking

Education
Arizona State University
Bachelor of Science (BS), Communication, General

Community College of the Air Force
Criminal Justice/Law Enforcement Administration

Experience
Ernst & Young  July 2011 - Present
Deloitte Consulting  July 2010 - July 2011
Neiman Marcus  August 2006 - July 2010
Home Interiors & Gifts  January 2004 - August 2006
Southwest Airlines   April 2001 - January 2006
Mesa Airlines  September 1998 - April 2001
United States Marine Corps  August 1987 - August 1991

Skills
Strategy Development, Turn Around Management, Operations Research, Six Sigma, Performance Improvement, M&A experience, Debt Restructuring, Financial Modeling, Financial Analysis, Planning, Accounting, Strategy, Leadership, Analysis, Mergers & Acquisitions, Program Management, Project Planning, Managerial Finance, Process Improvement, Financial Reporting, Finance, Corporate Finance, Business Planning, Management, Strategic Planning

Education
Arizona State University - W. P. Carey School of Business   1994 — 1997
BS, Accountancy

Oil & Gas Training

Experience
Humana  May 2015 - Present
Humana  February 2012 - Present
Concentra Urgent Care  October 2010 - February 2012
The Facial Shoppe   July 2006 - May 2009
The Massage Company  November 2004 - July 2006
Southwest Airlines   February 1995 - July 2005

Skills
Healthcare, Coaching, Managed Care, Process Improvement, Healthcare Management, Healthcare Information..., Leadership Development, Customer Service, Team Building, Management, Start-ups, Sales, Leadership, Insurance, Marketing, Mergers & Acquisitions

Education
Arizona State University   1990 — 1994
BS, Business

University of Wisconsin Eau Claire Eau

Experience
Southwest Airlines   May 2015 - Present
Southwest Airlines   October 2013 - May 2015
Southwest Airlines   April 2013 - October 2013
Southwest Airlines   May 2011 - October 2013
Southwest Airlines   January 1992 - May 2011
Southwest Airlines   December 1991 - December 1992
Southwest Airlines   November 1989 - November 1991
Southwest Airlines   March 1987 - November 1989

Skills
Airlines, Training & Development, Call Center Development, Team Building, Customer Service, Employee Training, Quality Assurance, Management, Training, Commercial Aviation, Call Centers, Leadership, Operations Management, Aviation, Customer Satisfaction, Leadership Development, Change Management, Program Management, Process Improvement, Strategic Planning, Team Leadership, Analysis, Performance Management, Vendor Management, Project Planning, Strategy, Project Management, Business Analysis, Contract Negotiation, Budgets, Business Process..., Flights, Coaching, Negotiation, Teamwork, Aircraft, Sabre, Employee Relations, Recruiting, Human Resources, Organizational..., Logistics, CRM, Aviation Security, Cross-functional Team..., Employee Engagement, Charter, Onboarding, Aircraft Maintenance, Aerospace

Education
Arizona State University   1986 — 1988
Buisness Managment

South Dakota State University   1983 — 1986
Marketing

Experience
Premier United Communities   August 2012 - Present
Beutler Corp.  July 2010 - September 2012
ACI  2009 - 2010
Winchester Country Club  2007 - 2008
Premier Homes  February 2003 - June 2007
Doubletree Hotels Corporation  1995 - 1998
Southwest Airlines   1991 - 1995

Skills
Negotiation, Budgets, Construction Management, Homebuilding, Selling, Entitlements, Real Estate Development, Strategic Planning, Marketing, Real Estate, New Business Development, Residential Homes, Property Management, Land Acquisition, Contract Negotiation, Sales, Team Building, Leadership, Marketing Strategy, Customer Service, Sales Management, Business Development, Management

Education
Arizona State University
Bachelor of Arts (B.A.), Communication

Phoenix Christian High School

Experience
Ramsey County  July 2015 - Present
Southwest Airlines   September 2014 - June 2015
Deloitte Consulting  November 2010 - May 2014
Keane Inc.  July 2009 - October 2010
BearingPoint  January 2008 - July 2009
Gaylord Sports Management  May 2007 - June 2007
Office Depot  May 1999 - May 2004

Skills
Change Management, Stakeholder Analysis, Stakeholder Engagement, Media Analysis, Internal & External..., Change Impact Analysis, End User Training, Training Needs Analysis, Process Improvement, Change Communications, Program Management, SAP Implementation, PMO, SAP, SAP ERP, Business Process..., Management, Leadership, Project Management, Requirements Analysis, ERP, Training, SAP R/3, Analysis, Business Process, Integration, Business Analysis, Management Consulting, PMP, Business Transformation, Strategy, Cross-functional Team..., Consulting, Business Strategy, Team Leadership, Agile Project Management, Strategic Planning

Education
Arizona State University - W. P. Carey School of Business   2004 — 2007
BS, Management

Experience
Ascent Aviation Services Corp.  June 2011 - Present
Southwest Airlines   January 1984 - January 2010

Skills
Aircraft Maintenance, Airlines, Aviation, Purchasing, Commercial Aviation, Airports, Civil Aviation, Airworthiness, B737, Aircraft, Flight Safety, Avionics, Charter, Overhaul, Aeronautics, Aerospace, Flights, Aircraft Engines, Aircraft Leasing, Aircraft Systems, Airline Management, Airport Management, Flight Planning, Helicopters, Line Maintenance, Piloting, PowerPlant, Program Management

Education
Arizona State University   1980 — 1983

Experience
Southwest Airlines   July 2014 - Present
Southwest Airlines   September 2011 - June 2014
On Time Express, Inc.   2007 - 2011
Graham Packaging  2004 - 2007
On Time Express, Inc.   August 1997 - June 2004
Ontario Aircraft Service   December 1991 - August 1997

Skills
Aircraft, Airlines, Aviation, Commercial Aviation, Customer Service, Inventory Management, Leadership, Logistics, Management, Operations Management, Process Improvement, Program Management, Supply Chain, Transportation, Transportation..., Warehousing

Education
ASIJ   1983 — 1989

Arizona State University

University of Phoenix
BS, Business Management

Experience
Maracay Homes  April 2013 - Present
Luxottica Retail  May 2009 - April 2013
Norterra Handyman   January 2009 - April 2013
KBM  March 2007 - April 2013
Pulte Homes  July 2005 - December 2008
Southwest Airlines   January 2003 - June 2005
Brixx Design and Development   January 2000 - November 2002

Skills
Contract Management, Process Scheduler, Construction, Project Planning, Project Management, Management, Budgets, Leadership, Contractors, Primavera P6, Subcontracting, Submittals, Inspection, Human Resources, Change Orders, Customer Satisfaction, Time Management, Facilities Management, Payroll, Microsoft Office, Project Coordination, Team Building, Cost Management, Construction Management, Business Planning

Education
Arizona State University   1991 — 1995
B.S., Management, Construction, Aviation

Experience
East Bay Agency for Children  January 2013 - Present
Rewards Network  December 2012 - Present
George Mark Children's House  March 2012 - Present
Southwest Airlines   April 1991 - July 2012
Alumwire Inc.   September 2008 - January 2010
Shea Homes  January 1999 - January 2002

Skills
Customer Service, Negotiation, Sales, Public Relations, Public Speaking, Outside Sales, Marketing, Salesforce.com, Lead Generation, Analytics, Metrics Driven, B2B, Online Marketing, Start-ups, Management, Entrepreneurship, Business Development, Leadership, Fundraising, Sales Management

Education
Arizona State University   1985 — 1987
Studied, Communications/Business

Kaplan School of Real Estate   2012 — 2012
California Real Estate License, Economics/LEED Certification

Experience
General Mills  June 2015 - Present
General Mills  June 2014 - Present
Nestle USA  June 2010 - May 2014
Arizona State University  August 2009 - May 2010
Southwest Airlines   June 2008 - June 2009

Skills
Marketing, Marketing Strategy, Public Speaking, Competitive Analysis, Sales, Marketing Communications, Microsoft Office, Microsoft Excel, Recruiting, Retail, Coaching, Leadership, Training

Education
Arizona State University, W. P. Carey School of Business   2012 — 2014
Master of Business Administration (MBA)

Arizona State University   2005 — 2009
B.S., Marketing

Universidad de Menedez Pelayo   2008 — 2008
Study Abroad, Sevilla, Spain

Experience
American Airlines  October 2013 - Present
Fenway Group - Faster Digital Innovation   October 2013 - March 2015
Southwest Airlines   February 2013 - July 2013
Liquid Motors   September 2009 - February 2013
Javelin Direct  April 2004 - April 2009
RAPP Dallas   2002 - 2004
Chief Auto Parts  1993 - 1998

Skills
Creative Strategy, Interactive Marketing, Interactive Advertising, Customer Insight, Integrated Marketing, Creative Direction, Direct Mail, User Interface Design, User Experience, Graphic Design, SEO, Computer Graphics, Adobe Creative Suite, SEO copywriting, Google Adwords, Online Advertising, Web Design, Graphics, Layout, Art Direction, Logo Design, Illustrator, Advertising, User Interface, Interaction Design, Information Architecture, Digital Strategy, Usability, Photoshop, Usability Testing, Email Marketing, User-centered Design, Direct Marketing, User Experience Design, Mobile Devices, Adobe Acrobat, Digital Marketing

Education
Richland Community College   1997 — 1999
Web/Interactive, Video, Dreamweaver, HTML

Art Institute of Pittsburgh   1979 — 1981
Visual Communications

Dickinson College   1978 — 1980
summer courses in design

Experience
Craigs Kids Organization   May 2012 - Present
Southwest Airlines   January 1994 - Present

Skills
jQuery, Social Media Marketing, Public Speaking, JavaScript, Marketing, Email Marketing, Event Planning, Web Services, Coaching, Sales, XML, Event Management, Project Management, Program Management, Social Media, Leadership, Online Advertising, Customer Service, Strategic Planning, New Business Development

Education
Arizona State University   1988 — 1992
Bachelor's Degree, International Marketing

CrestHill, DeanMorgan, Natronacounty HS, University of Wyoming, Casper College, Arizona State University   1984 — 1986
Associate's Degree, Business Administration and Management, General, Marketing, Advertising

Experience
Southwest Airlines   May 2011 - Present
Southwest Airlines   November 2006 - May 2011
Southwest Airlines   September 2004 - November 2006
Southwest Airlines   February 2004 - September 2004
Southwest Airlines   October 1995 - February 2004
Southwest Airlines   April 1995 - October 1995

Skills
Forecasting call..., Creating Shift work..., VBA coding to automate..., Airports, Airlines, Commercial Aviation, Flights, Aviation, Aircraft, Airport Management, Sabre, Program Management, Operations Management, Flight Safety, Airline Management, Aerospace, Customer Service

Education
Arkansas State University   1985 — 1989
B.S., Wildlife Management

Experience
Jeppesen  April 2013 - Present
Thomson Reuters/ Ipsos   November 2014 - November 2014
NetJets  January 2013 - April 2013
Cameron Mitchell Restaurants  August 2008 - March 2013
Southwest Airlines   September 2012 - October 2012
San Jose State University Research Foundation  November 2010 - April 2012
Human Factors Investigation and Education   November 2010 - March 2012
The Ohio State University  May 2009 - August 2010

Skills
Customer Service, Research, Customer Relations, Data Analysis, Microsoft Office, PowerPoint, Word, Excel, Public Speaking, Problem Solving, Scheduling, Administration, Access, SPSS, Analysis, Outlook, Writing, Statistics, Teamwork, Social Networking, Public Relations, Social Media, Editing, Aviation, English, Human Factors, Flights, Flight Safety, Aircraft, Airports, Airlines, Windows, Matlab, Sales, Hospitality, Microsoft Excel, Budgets, Customer Satisfaction, Project Management, Teaching, Management, Event Planning, Aeronautics, Aerospace, Commercial Aviation, Security, FOQA, Microsoft Word

Education
Embry-Riddle Aeronautical University   2010 — 2013
Master's Degree, Aeronautics/Aviation/Aerospace Science and Technology, General, 3.99

The Ohio State University   2007 — 2010
Bachelor of Arts (BA), Aviation/Airway Management and Operations, 3.3

Asbury College   1996 — 1999
Psychology

Experience
Southwest Airlines   2011 - Present
Ryland Title Company   May 2003 - June 2011
Arizona Limo Rides, Inc   October 2007 - April 2008
Carefree Claims and Consulting, Inc   August 2002 - May 2003
Washington State Department of Labor and Industries  September 2001 - August 2002
US Navy  September 1996 - September 2001

Education
Arizona State University   2004 — 2008
Bachelor of Science, Global Business; Leadership and Management

Experience
Southwest Airlines   2011 - Present
Southwest Airlines   1997 - Present

Education
Arkansas State University   1996 — 1996
MBA

Experience
Southwest Airlines   June 2014 - Present
Caption Colorado LLC  October 2010 - Present
Douglas County School District  August 2012 - June 2013
Charles Schwab  January 1996 - August 2004

Skills
Social Media, Social Media Marketing, Marketing Communications, Public Speaking, Event Planning, Event Management, Nonprofits, Marketing Strategy, Strategic Planning, Leadership, Fundraising, Project Management, Customer Service, Budgets, Teaching

Education
Arizona State University   1994 — 1995

State University of New York at Buffalo   1989 — 1993
Bachelor of Arts (B.A.), Economics

Experience
Southwest Airlines   September 2008 - Present
Stara Technologies, Inc.   August 2010 - January 2012

Skills
Forklift Operator, Automated Defibrillator..., Cpr Certified, Airman Certified, Microsoft Word, Microsoft Excel

Education
Arizona State University
Bachelor of Applied Science (B.A.Sc.), Political Science and Government