Aspect Software
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Revenue: 443 million USD (2014) CEO: Stew Bloom (1 Aug 2012–) Headquarters: Phoenix, Arizona, United States Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Aspect Telecommunications, Quilogy, Inc.,
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Aspect Software Employees
Employee
Years
Job
Industry
Kimberly Wimmer Kimberly Wimmer's Aspect Software Experience December 2010 - June 2014
Job Enterprise Sales Director at Five9
Industry Information Technology and Services
Experience
Five9 June 2014 - Present
Aspect Software December 2010 - June 2014
AVAYA October 2007 - December 2009
IBM Global Services August 2006 - October 2007
IBM Global Services April 2005 - August 2006
Dimension Data (formerly NextiraOne) January 2003 - March 2005
TATA Communications, Formerly Teleglobe May 2000 - January 2003
Education
University of Southern California
Communications, Business
JJ Pearce High School, Dallas, TX
Five9 June 2014 - Present
Aspect Software December 2010 - June 2014
AVAYA October 2007 - December 2009
IBM Global Services August 2006 - October 2007
IBM Global Services April 2005 - August 2006
Dimension Data (formerly NextiraOne) January 2003 - March 2005
TATA Communications, Formerly Teleglobe May 2000 - January 2003
Education
University of Southern California
Communications, Business
JJ Pearce High School, Dallas, TX
Candido Ortiz Candido Ortiz's Aspect Software Experience May 2007 - Present
Job Senior Customer Care Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2007 - Present
Atento January 2002 - April 2007
Skills
IVR, ACD, CTI, Call Center, Contact Centers, Workforce Management, Telephony, VoIP, Telecommunications, SIP, Unified Communications, VBScript, JavaScript, SQL, Dialers, Customer Experience, Professional Services, Integration, Customer Satisfaction, Linux, Telemarketing, Windows, Predictive Dialers, System Administration, System Deployment, Lync, Technical Support, Troubleshooting, Disaster Recovery, Servers, Windows Server, Avaya, Call Centers, Call Logging, Cisco Technologies, Cloud Computing, Enterprise Software, IP, Inbound Marketing, Managed Services
Education
University of Puerto Rico-Cayey
BBA, Accounting
Aspect Software May 2007 - Present
Atento January 2002 - April 2007
Skills
IVR, ACD, CTI, Call Center, Contact Centers, Workforce Management, Telephony, VoIP, Telecommunications, SIP, Unified Communications, VBScript, JavaScript, SQL, Dialers, Customer Experience, Professional Services, Integration, Customer Satisfaction, Linux, Telemarketing, Windows, Predictive Dialers, System Administration, System Deployment, Lync, Technical Support, Troubleshooting, Disaster Recovery, Servers, Windows Server, Avaya, Call Centers, Call Logging, Cisco Technologies, Cloud Computing, Enterprise Software, IP, Inbound Marketing, Managed Services
Education
University of Puerto Rico-Cayey
BBA, Accounting
Canova Richard Canova Richard's Aspect Software Experience August 2010 - Present
Job Senior Customer Service Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software August 2010 - Present
Performance Communications February 2005 - July 2010
Skills
Unix, Testing, Linux, TCP/IP, Shell Scripting, Software Engineering, Subversion, Perl, Operating Systems, Eclipse, Software Design, UML, System Architecture, Debugging, Visual Studio, Solaris, Cloud Computing, Integration, IVR, Enterprise Software, Unified Communications, VoIP, Pre-sales, System Deployment, Telecommunications, SIP
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Computer Software Engineering
Aspect Software August 2010 - Present
Performance Communications February 2005 - July 2010
Skills
Unix, Testing, Linux, TCP/IP, Shell Scripting, Software Engineering, Subversion, Perl, Operating Systems, Eclipse, Software Design, UML, System Architecture, Debugging, Visual Studio, Solaris, Cloud Computing, Integration, IVR, Enterprise Software, Unified Communications, VoIP, Pre-sales, System Deployment, Telecommunications, SIP
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Computer Software Engineering
Jim Happe Jim Happe's Aspect Software Experience 1997 - 2000
Job Senior Software Sales Executive at NCR Corporation
Industry Computer Software
Experience
NCR Corporation March 2014 - Present
Salesforce.com January 2012 - March 2014
Transecq, LLC. December 2010 - January 2012
Varolii Corp September 2005 - November 2010
Avaya 2000 - 2005
Aspect Software 1997 - 2000
SpeechWorks 1996 - 1997
Education
University of Rhode Island - College of Business Administration 1984 — 1988
Business, MGT
Wm Penn Charter School 1972 — 1983
NCR Corporation March 2014 - Present
Salesforce.com January 2012 - March 2014
Transecq, LLC. December 2010 - January 2012
Varolii Corp September 2005 - November 2010
Avaya 2000 - 2005
Aspect Software 1997 - 2000
SpeechWorks 1996 - 1997
Education
University of Rhode Island - College of Business Administration 1984 — 1988
Business, MGT
Wm Penn Charter School 1972 — 1983
Shannon Fitzpatrick Shannon Fitzpatrick's Aspect Software Experience May 2015 - Present
Job Senior Virtualization Engineer at Aspect Software
Industry Information Services
Experience
Aspect Software May 2015 - Present
VMware User Group January 2013 - Present
SandRidge Energy November 2014 - April 2015
Community Bank September 2006 - October 2014
TEKsystems 2005 - 2006
BancorpSouth 1999 - 2005
North Mississippi Health Services 1996 - 1999
MicroAge 1994 - 1995
Skills
VMware, ESXi, vCenter Server, vSphere, VMware Site Recovery..., Update Manager, Veeam, Disaster Recovery, Data Center, Windows Server, Microsoft Exchange, Active Directory, SCCM, System Administration, Storage Area Networks, Networking, Servers, Storage, Project Management, Cisco Technologies, Hardware, Infrastructure, Technical Support, VMware ESX, Windows, SAN, VMware vSphere, Virtualization, Enterprise Software, Troubleshooting, Management
Education
University of Phoenix 2005 — 2006
Business Administration of Information Technology
Aspect Software May 2015 - Present
VMware User Group January 2013 - Present
SandRidge Energy November 2014 - April 2015
Community Bank September 2006 - October 2014
TEKsystems 2005 - 2006
BancorpSouth 1999 - 2005
North Mississippi Health Services 1996 - 1999
MicroAge 1994 - 1995
Skills
VMware, ESXi, vCenter Server, vSphere, VMware Site Recovery..., Update Manager, Veeam, Disaster Recovery, Data Center, Windows Server, Microsoft Exchange, Active Directory, SCCM, System Administration, Storage Area Networks, Networking, Servers, Storage, Project Management, Cisco Technologies, Hardware, Infrastructure, Technical Support, VMware ESX, Windows, SAN, VMware vSphere, Virtualization, Enterprise Software, Troubleshooting, Management
Education
University of Phoenix 2005 — 2006
Business Administration of Information Technology
Jessica Baldwin Jessica Baldwin's Aspect Software Experience November 2003 - May 2008
Job
Industry Information Technology and Services
Experience
Green Hills YMCA September 2009 - Present
Integrify August 2013 - August 2015
Mosaic Consulting Group, LLC October 2012 - August 2013
Asurion October 2010 - October 2012
Broadcast Music, Inc. (BMI) - (Landmark Digital) December 2008 - October 2010
CSI Solutions May 2008 - December 2008
Aspect Software November 2003 - May 2008
HealthStream, Inc. April 2001 - November 2003
Igaea September 2000 - February 2001
McNeely, Pigott & Fox 1999 - 2000
Skills
Project Management, Business Intelligence, SQL, Team Leadership, Data Modeling, Project Planning, Oracle, Data Mining, Master Data Management, Software Development..., Amdocs Clarify, SDLC, DataFlux, Process Improvement, Program Management, Management, Strategy, Enterprise Software, Agile Methodologies, Software Documentation, Troubleshooting, Product Management, PMP, Integration, Business Analysis, Business Process, Security, Databases, Analysis, Requirements Analysis, Testing, Vendor Management, Requirements Gathering, Business Requirements, Data Analysis, Cross-functional Team..., Data Warehousing, Business Process..., Software Project..., ETL, SharePoint, Leadership, Business Objects
Education
University of Phoenix 2003 — 2005
MBA
Vanderbilt University 1994 — 1998
BA
Walton High School Alumni!
Green Hills YMCA September 2009 - Present
Integrify August 2013 - August 2015
Mosaic Consulting Group, LLC October 2012 - August 2013
Asurion October 2010 - October 2012
Broadcast Music, Inc. (BMI) - (Landmark Digital) December 2008 - October 2010
CSI Solutions May 2008 - December 2008
Aspect Software November 2003 - May 2008
HealthStream, Inc. April 2001 - November 2003
Igaea September 2000 - February 2001
McNeely, Pigott & Fox 1999 - 2000
Skills
Project Management, Business Intelligence, SQL, Team Leadership, Data Modeling, Project Planning, Oracle, Data Mining, Master Data Management, Software Development..., Amdocs Clarify, SDLC, DataFlux, Process Improvement, Program Management, Management, Strategy, Enterprise Software, Agile Methodologies, Software Documentation, Troubleshooting, Product Management, PMP, Integration, Business Analysis, Business Process, Security, Databases, Analysis, Requirements Analysis, Testing, Vendor Management, Requirements Gathering, Business Requirements, Data Analysis, Cross-functional Team..., Data Warehousing, Business Process..., Software Project..., ETL, SharePoint, Leadership, Business Objects
Education
University of Phoenix 2003 — 2005
MBA
Vanderbilt University 1994 — 1998
BA
Walton High School Alumni!
Don Casto Don Casto's Aspect Software Experience May 2010 - Present
Job Technical Support Engineer at Aspect Software
Industry Computer Software
Experience
tnAchieves October 2014 - Present
Hickman County Industrial Development Board October 2014 - Present
Aspect Software May 2010 - Present
Aspect Communications January 2002 - May 2010
TCS July 1991 - January 2002
Perimeter Technologies March 1988 - June 1991
Skills
Troubleshooting, Call Center, Active Directory, Call Centers, Professional Services, Project Planning, Technical Support, Telecommunications, Integration, Telephony, Workforce Management, System Deployment, VMware, Avaya, Contact Centers, Software Installation, Networking, Disaster Recovery, Service Delivery, Vendor Management, DNS, Sales Engineering, Windows Server, Customer Experience, Managed Services, Wireless, Switches, Data Center, Microsoft Technologies, Hardware, Databases, Software Documentation, Servers, WAN, IP, Windows, Virtualization, Solution Selling, Cisco Call Manager, DHCP, CRM, Operating Systems, Solution Architecture, VPN, IIS, Software Implementation, Microsoft Exchange
Education
University of Phoenix-Nashville Campus 2004 — 2009
Bachelor of Science (BS), Small Business Administration/Management
tnAchieves October 2014 - Present
Hickman County Industrial Development Board October 2014 - Present
Aspect Software May 2010 - Present
Aspect Communications January 2002 - May 2010
TCS July 1991 - January 2002
Perimeter Technologies March 1988 - June 1991
Skills
Troubleshooting, Call Center, Active Directory, Call Centers, Professional Services, Project Planning, Technical Support, Telecommunications, Integration, Telephony, Workforce Management, System Deployment, VMware, Avaya, Contact Centers, Software Installation, Networking, Disaster Recovery, Service Delivery, Vendor Management, DNS, Sales Engineering, Windows Server, Customer Experience, Managed Services, Wireless, Switches, Data Center, Microsoft Technologies, Hardware, Databases, Software Documentation, Servers, WAN, IP, Windows, Virtualization, Solution Selling, Cisco Call Manager, DHCP, CRM, Operating Systems, Solution Architecture, VPN, IIS, Software Implementation, Microsoft Exchange
Education
University of Phoenix-Nashville Campus 2004 — 2009
Bachelor of Science (BS), Small Business Administration/Management
Michael Broyles Michael Broyles's Aspect Software Experience 1992 - 1999
Job Technology Sales and Marketing Professional
Industry Information Technology and Services
Experience
Convergys, Inc. 2011 - Present
Convergys, Inc. (previously Intervoice, Inc.) 2006 - 2011
Convergys, Inc. (previously Nuasis, Inc.) 2004 - 2006
Convergys Inc. (previously Nuasis, Inc.) 2002 - 2004
ShoreTel 2001 - 2002
Netformx 1999 - 2001
Saratoga Systems 1999 - 1999
Aspect Software 1992 - 1999
Skills
GUI, SAP, Salesforce.com, Interoperability, Open Standards, VoIP, SOAP, CTI, CRM software, IVR, Hosted Solutions, SaaS, Product Evangelism, BPO, Knowledge Base, Product Launch, Product Management, Product Marketing, Sales, B2B, CRM, Call Centers, Channel Partners, Cloud Computing, Contact Centers, Customer Experience, Direct Marketing, Marketing Strategy, Enterprise Software, Mobile Devices, Outsourcing, P, Multi-channel Marketing, Product Development, Professional Services, Sales Enablement, Sales Operations, Solution Selling, Solutions Marketing, Start-ups, Strategic Partnerships, Strategy, Telecommunications
Education
University of Puget Sound 1983 — 1987
BA
Convergys, Inc. 2011 - Present
Convergys, Inc. (previously Intervoice, Inc.) 2006 - 2011
Convergys, Inc. (previously Nuasis, Inc.) 2004 - 2006
Convergys Inc. (previously Nuasis, Inc.) 2002 - 2004
ShoreTel 2001 - 2002
Netformx 1999 - 2001
Saratoga Systems 1999 - 1999
Aspect Software 1992 - 1999
Skills
GUI, SAP, Salesforce.com, Interoperability, Open Standards, VoIP, SOAP, CTI, CRM software, IVR, Hosted Solutions, SaaS, Product Evangelism, BPO, Knowledge Base, Product Launch, Product Management, Product Marketing, Sales, B2B, CRM, Call Centers, Channel Partners, Cloud Computing, Contact Centers, Customer Experience, Direct Marketing, Marketing Strategy, Enterprise Software, Mobile Devices, Outsourcing, P, Multi-channel Marketing, Product Development, Professional Services, Sales Enablement, Sales Operations, Solution Selling, Solutions Marketing, Start-ups, Strategic Partnerships, Strategy, Telecommunications
Education
University of Puget Sound 1983 — 1987
BA
Joseph McFadden Joseph McFadden's Aspect Software Experience October 1986 - May 1992
Job Vice President, North America Operations at PlayVox
Industry Computer Software
Experience
PlayVox June 2014 - Present
PlayVox January 2014 - January 2015
SalesPortal, Partnership Marketing Cloud June 2012 - June 2014
Enkata - Workforce Analytics, Cloud-based solutions March 2010 - June 2012
SaaS / Cloud Solutions September 2008 - March 2010
InsideTrack June 2007 - August 2008
Intervoice (Nuasis) April 2002 - April 2007
Latitude Communications (Cisco) April 1992 - April 2001
Aspect Software October 1986 - May 1992
Skills
SaaS, Enterprise Cloud..., Enterprise Software, Marketing, Go-to-market Strategy, B2B, Product Launch, Sales Process, Demand Generation, Multi-channel Marketing, Start-ups, Web Marketing, Business Analytics, Workforce Analytics, Contact Centers, Personnel Management, Salesforce.com, Product Management, Lead Generation, Strategic Partnerships, Product Marketing, Speech Analytics, Workforce Engagement..., Call Centers, CRM
Education
University of Pittsburgh
Bachelor of Science
PlayVox June 2014 - Present
PlayVox January 2014 - January 2015
SalesPortal, Partnership Marketing Cloud June 2012 - June 2014
Enkata - Workforce Analytics, Cloud-based solutions March 2010 - June 2012
SaaS / Cloud Solutions September 2008 - March 2010
InsideTrack June 2007 - August 2008
Intervoice (Nuasis) April 2002 - April 2007
Latitude Communications (Cisco) April 1992 - April 2001
Aspect Software October 1986 - May 1992
Skills
SaaS, Enterprise Cloud..., Enterprise Software, Marketing, Go-to-market Strategy, B2B, Product Launch, Sales Process, Demand Generation, Multi-channel Marketing, Start-ups, Web Marketing, Business Analytics, Workforce Analytics, Contact Centers, Personnel Management, Salesforce.com, Product Management, Lead Generation, Strategic Partnerships, Product Marketing, Speech Analytics, Workforce Engagement..., Call Centers, CRM
Education
University of Pittsburgh
Bachelor of Science
Mike Jenkins PMP MBA Mike Jenkins PMP MBA's Aspect Software Experience April 2005 - December 2011
Job Senior IT Executive, Recruiters and Hiring Managers are Welcome to email directly to mike@technologychef.com
Industry Hospital & Health Care
Experience
infiset, llc February 2014 - Present
West Georgia Technical College September 2001 - Present
IsVirtual May 1999 - Present
Geneia March 2015 - September 2015
ECI Healthcare Partners December 2013 - February 2015
BuildYourEMR April 2013 - November 2013
Perficient December 2011 - March 2013
Aspect Software April 2005 - December 2011
Eclipsys July 2002 - April 2005
Skills
Project Management, IT Services, MS Project, Excel, Customer Satisfaction, Team Leadership, Software Consulting, Business Process..., Microsoft Technologies, Web Applications, Website Development, New Business Development, Sales Management, Customer Presentations, Program Management, Solution Architecture, Requirements Analysis, Virtual Teams, Leadership Development, Marketing Communications, Product Management, Product Development, Proposal Writing, Presentation Preparation, Business Analysis, Strategic Leadership, Business Intelligence, Profit & Loss Management, Software Product..., Management Consulting, PMP, Mobile Applications, PerformancePoint, Budgeting, Professional Services, Software Project..., Requirements Gathering, HIPAA, Custom Software..., Team Management, Portals, Healthcare Information..., Analytics, Enterprise Integration, Healthcare Analytics, Team Building, SharePoint, Budgets, Meaningful Use, Accountable Care
Education
University of Phoenix 2002 — 2004
MBA, Technology Management, 3.98 GPA
Viginia Tech 1980 — 1982
infiset, llc February 2014 - Present
West Georgia Technical College September 2001 - Present
IsVirtual May 1999 - Present
Geneia March 2015 - September 2015
ECI Healthcare Partners December 2013 - February 2015
BuildYourEMR April 2013 - November 2013
Perficient December 2011 - March 2013
Aspect Software April 2005 - December 2011
Eclipsys July 2002 - April 2005
Skills
Project Management, IT Services, MS Project, Excel, Customer Satisfaction, Team Leadership, Software Consulting, Business Process..., Microsoft Technologies, Web Applications, Website Development, New Business Development, Sales Management, Customer Presentations, Program Management, Solution Architecture, Requirements Analysis, Virtual Teams, Leadership Development, Marketing Communications, Product Management, Product Development, Proposal Writing, Presentation Preparation, Business Analysis, Strategic Leadership, Business Intelligence, Profit & Loss Management, Software Product..., Management Consulting, PMP, Mobile Applications, PerformancePoint, Budgeting, Professional Services, Software Project..., Requirements Gathering, HIPAA, Custom Software..., Team Management, Portals, Healthcare Information..., Analytics, Enterprise Integration, Healthcare Analytics, Team Building, SharePoint, Budgets, Meaningful Use, Accountable Care
Education
University of Phoenix 2002 — 2004
MBA, Technology Management, 3.98 GPA
Viginia Tech 1980 — 1982
Michelle Stodolski-Boga Michelle Stodolski-Boga's Aspect Software Experience June 2011 - November 2012
Job Sr. Sales Commissions Analyst at Riverbed Technology
Industry Telecommunications
Experience
Riverbed Technology November 2012 - Present
Aspect Software June 2011 - November 2012
Covad Communications, Inc. August 2009 - May 2011
Polycom, Inc. March 2009 - April 2009
FormFactor November 2008 - March 2009
Polycom, Inc. June 2008 - November 2008
Motorola 2005 - May 2008
Oracle/PeopleSoft October 1998 - May 2005
IBM Global Finance May 1990 - October 1998
Skills
Salesforce.com, PeopleSoft, Oracle, Microsoft Excel, SaaS, Xactly Incent, Forecasting, Enterprise Software, Business Analysis, Process Improvement, Financial Analysis, Solution Selling, Sales Operations, Product Management, Business Intelligence, Cross-functional Team..., Analytics, Cloud Computing, CRM, Account Management
Education
University of Phoenix 2002 — 2008
Bachelor of Science, Business: Management & Finance
Riverbed Technology November 2012 - Present
Aspect Software June 2011 - November 2012
Covad Communications, Inc. August 2009 - May 2011
Polycom, Inc. March 2009 - April 2009
FormFactor November 2008 - March 2009
Polycom, Inc. June 2008 - November 2008
Motorola 2005 - May 2008
Oracle/PeopleSoft October 1998 - May 2005
IBM Global Finance May 1990 - October 1998
Skills
Salesforce.com, PeopleSoft, Oracle, Microsoft Excel, SaaS, Xactly Incent, Forecasting, Enterprise Software, Business Analysis, Process Improvement, Financial Analysis, Solution Selling, Sales Operations, Product Management, Business Intelligence, Cross-functional Team..., Analytics, Cloud Computing, CRM, Account Management
Education
University of Phoenix 2002 — 2008
Bachelor of Science, Business: Management & Finance
Elgyn Cortés's Aspect Software Experience November 2007 - Present
Job Project Manager at Aspect Software
Industry Telecommunications
Experience
Aspect Software November 2007 - Present
IndyMac Bank May 2006 - November 2007
Countrywide Financial Corporation June 2003 - May 2006
Expanets (Private Co.) / Lucent Technologies July 2000 - June 2003
California Federal Bank October 1997 - July 2000
Skills
Call Center, VoIP, Telecommunications, Vendor Management, IVR, Program Management, PMO, Visio, ACD, Integration, Unified Communications, Project Management, MS Project, Project Portfolio..., CTI, Business Analysis, SDLC, Process Improvement, Data Center, Telephony, IP, PMP, Software Project..., Pre-sales, ITIL, Disaster Recovery, SIP, Outsourcing, Business Intelligence, Professional Services, Enterprise Architecture, Business Process, System Deployment, Call Centers, Avaya, Software Development, Contact Centers, Managed Services, SaaS, Enterprise Software, Project Delivery, Requirements Analysis, Software Documentation, Service Delivery, IT Management, SharePoint, IT Service Management, CRM, Solution Architecture, Cloud Computing
Education
University of Phoenix, MBA
Management
Aspect Software November 2007 - Present
IndyMac Bank May 2006 - November 2007
Countrywide Financial Corporation June 2003 - May 2006
Expanets (Private Co.) / Lucent Technologies July 2000 - June 2003
California Federal Bank October 1997 - July 2000
Skills
Call Center, VoIP, Telecommunications, Vendor Management, IVR, Program Management, PMO, Visio, ACD, Integration, Unified Communications, Project Management, MS Project, Project Portfolio..., CTI, Business Analysis, SDLC, Process Improvement, Data Center, Telephony, IP, PMP, Software Project..., Pre-sales, ITIL, Disaster Recovery, SIP, Outsourcing, Business Intelligence, Professional Services, Enterprise Architecture, Business Process, System Deployment, Call Centers, Avaya, Software Development, Contact Centers, Managed Services, SaaS, Enterprise Software, Project Delivery, Requirements Analysis, Software Documentation, Service Delivery, IT Management, SharePoint, IT Service Management, CRM, Solution Architecture, Cloud Computing
Education
University of Phoenix, MBA
Management
Chris Hayes's Aspect Software Experience October 2009 - June 2012
Job Lead Engagement Manager @ Perficient XD
Industry Information Technology and Services
Experience
Perficient January 2014 - Present
Saint Louis University December 2012 - Present
Perficient June 2012 - January 2014
Washington University Center for Application of Information Technology January 2004 - December 2012
Aspect Software October 2009 - June 2012
Maritz July 2006 - October 2009
Maritz June 2006 - November 2006
SSE, Inc. October 2002 - June 2006
Drone & Mueller January 1999 - September 2002
Anheuser-Busch January 1997 - December 1999
Skills
Mobile Strategy, Mobile Applications, Mobile Internet, E-Learning, Team Building, Flash, PHP, User Interface Design, User Experience, HTML 5, Usability, Web Applications, Mobile Devices, Multimedia, Web Development, CSS3, jQuery, JavaScript, Information Architecture, CSS, SharePoint, Dreamweaver, HTML, Interaction Design, Responsive Web Design, Adaptive Web Design, jQuery Mobile, jQuery UI, MySQL, ColdFusion, iOS, Axure, Card Sorting, Usability Testing, Rapid Prototyping, Foundations, Bootstrap, PhoneGap, Teaching, JSON, Mobile Interaction..., W3C Accessibility, Wireframing, Personas, ActionScript, OmniGraffle, Photoshop, AJAX, Web Design, Android
Education
University of South Carolina-Columbia 1992 — 1996
Multimedia Communication
Perficient January 2014 - Present
Saint Louis University December 2012 - Present
Perficient June 2012 - January 2014
Washington University Center for Application of Information Technology January 2004 - December 2012
Aspect Software October 2009 - June 2012
Maritz July 2006 - October 2009
Maritz June 2006 - November 2006
SSE, Inc. October 2002 - June 2006
Drone & Mueller January 1999 - September 2002
Anheuser-Busch January 1997 - December 1999
Skills
Mobile Strategy, Mobile Applications, Mobile Internet, E-Learning, Team Building, Flash, PHP, User Interface Design, User Experience, HTML 5, Usability, Web Applications, Mobile Devices, Multimedia, Web Development, CSS3, jQuery, JavaScript, Information Architecture, CSS, SharePoint, Dreamweaver, HTML, Interaction Design, Responsive Web Design, Adaptive Web Design, jQuery Mobile, jQuery UI, MySQL, ColdFusion, iOS, Axure, Card Sorting, Usability Testing, Rapid Prototyping, Foundations, Bootstrap, PhoneGap, Teaching, JSON, Mobile Interaction..., W3C Accessibility, Wireframing, Personas, ActionScript, OmniGraffle, Photoshop, AJAX, Web Design, Android
Education
University of South Carolina-Columbia 1992 — 1996
Multimedia Communication
Marlette Kielczewski, SPHR's Aspect Software Experience 2013 - Present
Job Director Talent Acquisition at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software 2013 - Present
Skills
Employee Relations, Performance Management, Training, Coaching, Benefits, Staffing, Compensation, Risk Management, Project Management, Strategic Planning, Regulatory Compliance, Acquisition Integration, Compliance, Onboarding, Deferred Compensation, Employee Benefits, Personnel Management, Temporary Placement, Leadership, Management, Team Building, Payroll, Program Management, Policy, Talent Management, Human Resources, Applicant Tracking..., Talent Acquisition, Mergers & Acquisitions
Education
University of Phoenix 2004 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
Aspect Software 2013 - Present
Skills
Employee Relations, Performance Management, Training, Coaching, Benefits, Staffing, Compensation, Risk Management, Project Management, Strategic Planning, Regulatory Compliance, Acquisition Integration, Compliance, Onboarding, Deferred Compensation, Employee Benefits, Personnel Management, Temporary Placement, Leadership, Management, Team Building, Payroll, Program Management, Policy, Talent Management, Human Resources, Applicant Tracking..., Talent Acquisition, Mergers & Acquisitions
Education
University of Phoenix 2004 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
Tim Miranda's Aspect Software Experience May 2000 - Present
Job services Account Management Director at Aspect Software
Industry Telecommunications
Experience
Aspect Software May 2000 - Present
Aspect Communications 2000 - Present
Northrop Grumman October 1998 - May 2000
Westinghouse Communications 1992 - 1998
Education
University of Phoenix
Aspect Software May 2000 - Present
Aspect Communications 2000 - Present
Northrop Grumman October 1998 - May 2000
Westinghouse Communications 1992 - 1998
Education
University of Phoenix
Gregory C. Chmel's Aspect Software Experience December 2014 - Present
Job Account Representative, North American Sales at Aspect Software
Industry Computer Software
Experience
Aspect Software December 2014 - Present
Aspect Software December 2011 - December 2014
Aspect Software February 2008 - December 2011
Aspect Communications November 2000 - February 2008
Aspect Telecommunications 1989 - 2000
Intelogic Trace, Inc September 1987 - September 1989
Datapoint Corp September 1983 - September 1987
United States Air Force March 1980 - April 1984
Skills
Customer Relations, Unified Communications, Strategic Account..., Project/Program..., Client Success, Communication, Critical Thinking, Client, Customer Service, Account Management, Next Generation..., Customer Contact, Workforce Optimization, Contact Centers, IVR, ACD, Leadership, CTI, Strategy, Optimising, Workforce Management, Call Center, Customer Experience, Telephony, Professional Services, Call Centers, Social Media as a..., Enterprise Software, Avaya, Vendor Management, VoIP, Pre-sales, Solution Selling, Telecommunications, Cross-functional Team..., CRM, Customer Satisfaction, Product Management, Cloud Computing, Salesforce.com, Integration, Inbound Marketing, SIP, SaaS, Training, Direct Sales, Sales Engineering, Managed Services, Sales Operations, Lead Generation
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business Management, Honors
USAF TTS 1980 — 1981
Avionics/Electronics, Avionic/Electronic Engineeering
Aspect Software December 2014 - Present
Aspect Software December 2011 - December 2014
Aspect Software February 2008 - December 2011
Aspect Communications November 2000 - February 2008
Aspect Telecommunications 1989 - 2000
Intelogic Trace, Inc September 1987 - September 1989
Datapoint Corp September 1983 - September 1987
United States Air Force March 1980 - April 1984
Skills
Customer Relations, Unified Communications, Strategic Account..., Project/Program..., Client Success, Communication, Critical Thinking, Client, Customer Service, Account Management, Next Generation..., Customer Contact, Workforce Optimization, Contact Centers, IVR, ACD, Leadership, CTI, Strategy, Optimising, Workforce Management, Call Center, Customer Experience, Telephony, Professional Services, Call Centers, Social Media as a..., Enterprise Software, Avaya, Vendor Management, VoIP, Pre-sales, Solution Selling, Telecommunications, Cross-functional Team..., CRM, Customer Satisfaction, Product Management, Cloud Computing, Salesforce.com, Integration, Inbound Marketing, SIP, SaaS, Training, Direct Sales, Sales Engineering, Managed Services, Sales Operations, Lead Generation
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business Management, Honors
USAF TTS 1980 — 1981
Avionics/Electronics, Avionic/Electronic Engineeering
Poonit Megchiani's Aspect Software Experience August 2005 - August 2011
Job SYSTEMS ENGINEER at VERINT
Industry Information Technology and Services
Experience
VERINT September 2011 - Present
Aspect Software August 2005 - August 2011
Stream Global Services April 2004 - June 2005
F-ONE, INC November 2003 - February 2005
H. LEE MOFFITT CANCER CENTER & RESEARCH INSTITUTE November 2002 - July 2003
SEMINOLE ELECTRIC COOPERATIVE INC August 2001 - May 2002
Skills
CTI, IVR, ACD, Contact Centers, Unified Communications, Call Logging, VoIP, Telephony, Enterprise Software, Call Center, Avaya, SIP, Call Centers, Lync, Windows Server, Networking, Cisco Technologies, IP, Troubleshooting, Databases, Switches, Technical Support, Testing, Servers, Microsoft Exchange, Software Installation, Hardware, Firewalls, Software Development, Windows, System Deployment, TCP/IP, Integration, Windows XP, XP, Cloud Computing, Pre-sales, Telecommunications, SQL, VMware, Oracle, Data Center, Operating Systems, VPN, Disaster Recovery, IIS, Virtualization, Genesys, Cisco Call Manager, SaaS
Education
University of South Florida 1999 — 2002
Bachelor's degree, Marketing & Information Systems Management.
University of South Florida
Bachelor's degree in Marketing and Management Information Systems, Marketing and Management Information Systems
VERINT September 2011 - Present
Aspect Software August 2005 - August 2011
Stream Global Services April 2004 - June 2005
F-ONE, INC November 2003 - February 2005
H. LEE MOFFITT CANCER CENTER & RESEARCH INSTITUTE November 2002 - July 2003
SEMINOLE ELECTRIC COOPERATIVE INC August 2001 - May 2002
Skills
CTI, IVR, ACD, Contact Centers, Unified Communications, Call Logging, VoIP, Telephony, Enterprise Software, Call Center, Avaya, SIP, Call Centers, Lync, Windows Server, Networking, Cisco Technologies, IP, Troubleshooting, Databases, Switches, Technical Support, Testing, Servers, Microsoft Exchange, Software Installation, Hardware, Firewalls, Software Development, Windows, System Deployment, TCP/IP, Integration, Windows XP, XP, Cloud Computing, Pre-sales, Telecommunications, SQL, VMware, Oracle, Data Center, Operating Systems, VPN, Disaster Recovery, IIS, Virtualization, Genesys, Cisco Call Manager, SaaS
Education
University of South Florida 1999 — 2002
Bachelor's degree, Marketing & Information Systems Management.
University of South Florida
Bachelor's degree in Marketing and Management Information Systems, Marketing and Management Information Systems
Hiawatha Napoleon's Aspect Software Experience Field Installation/ Field ServicesLucent TechnologiesMay 1998 - March 2002
Job Support Specialist at Aspect Software
Industry Computer Software
Experience
Aspect Software Field Installation/ Field ServicesLucent TechnologiesMay 1998 - March 2002
Education
ITT Technical Institute 2008 — 2010
Construction Management/Architecture
University Of Phoenix 2004 — 2006
Business Administration
Aspect Software Field Installation/ Field ServicesLucent TechnologiesMay 1998 - March 2002
Education
ITT Technical Institute 2008 — 2010
Construction Management/Architecture
University Of Phoenix 2004 — 2006
Business Administration
Olivia Lutz's Aspect Software Experience May 2011 - Present
Job Digital Marketing Specialist
Industry Information Technology and Services
Experience
Aspect Software May 2011 - Present
Burt Watts April 2008 - April 2011
Vignette 2000 - 2003
Skills
SaaS, Salesforce.com, Web Analytics, CRM, Marketing Automation, Digital Marketing, Management, Project Management, Microsoft Office, Sales, Email Marketing, Analytics, Enterprise Software, SEO, Contract Negotiation, Customer Service
Education
University of South Florida 1997 — 1999
BS, Management Information Systems
Aspect Software May 2011 - Present
Burt Watts April 2008 - April 2011
Vignette 2000 - 2003
Skills
SaaS, Salesforce.com, Web Analytics, CRM, Marketing Automation, Digital Marketing, Management, Project Management, Microsoft Office, Sales, Email Marketing, Analytics, Enterprise Software, SEO, Contract Negotiation, Customer Service
Education
University of South Florida 1997 — 1999
BS, Management Information Systems
Elaine Kush's Aspect Software Experience January 1997 - July 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Aspect Software January 1997 - July 2009
Thomson Medstat July 1995 - October 1996
Network Data Corporation March 1989 - June 1995
Dialogic Communications Corporation September 1985 - March 1989
MicroBilt 1983 - September 1985
ARC Automation Services, Inc. 1982 - 1983
Transcomm Data Systems, Inc. 1981 - 1982
ARC Automation Services, Inc. 1979 - 1981
Regions Bank fka First American National Bank 1977 - 1979
Chemical Abstracts Service 1975 - 1977
Education
University of Pittsburgh 1972 — 1975
BS, Mathematics
Aspect Software January 1997 - July 2009
Thomson Medstat July 1995 - October 1996
Network Data Corporation March 1989 - June 1995
Dialogic Communications Corporation September 1985 - March 1989
MicroBilt 1983 - September 1985
ARC Automation Services, Inc. 1982 - 1983
Transcomm Data Systems, Inc. 1981 - 1982
ARC Automation Services, Inc. 1979 - 1981
Regions Bank fka First American National Bank 1977 - 1979
Chemical Abstracts Service 1975 - 1977
Education
University of Pittsburgh 1972 — 1975
BS, Mathematics
Thomas Loveless's Aspect Software Experience May 2013 - December 2014
Job Owner at Signature Celebrations
Industry Events Services
Experience
Signature Celebrations September 2011 - Present
Aspect Software May 2013 - December 2014
Aspect Software January 2012 - May 2013
Aspect Software April 2008 - January 2012
Aspect Software January 2005 - April 2008
Skills
Telecommunications, Pre-sales, Integration, Telephony, Software Development, Solution Architecture, Professional Services, PMO, IVR, Service Delivery, Requirements Analysis, Business Intelligence, System Deployment, Enterprise Software, Program Management, Software Project..., Visio, Microsoft SQL Server, Enterprise Architecture, Unified Communications, Workforce Management, Vendor Management, Project Management, PMP, SQL, Call Centers, Contact Centers, VoIP, Business Analysis, MS Project, CTI, Oracle
Education
University of Phoenix-Southern California Campus 1998 — 2000
Bachelor of Science (BS), Information Systems
CSU Fullerton 1991 — 1994
Signature Celebrations September 2011 - Present
Aspect Software May 2013 - December 2014
Aspect Software January 2012 - May 2013
Aspect Software April 2008 - January 2012
Aspect Software January 2005 - April 2008
Skills
Telecommunications, Pre-sales, Integration, Telephony, Software Development, Solution Architecture, Professional Services, PMO, IVR, Service Delivery, Requirements Analysis, Business Intelligence, System Deployment, Enterprise Software, Program Management, Software Project..., Visio, Microsoft SQL Server, Enterprise Architecture, Unified Communications, Workforce Management, Vendor Management, Project Management, PMP, SQL, Call Centers, Contact Centers, VoIP, Business Analysis, MS Project, CTI, Oracle
Education
University of Phoenix-Southern California Campus 1998 — 2000
Bachelor of Science (BS), Information Systems
CSU Fullerton 1991 — 1994
Qualfon
Aspect Telecommunications
Aspect Software Inc.
Focus Services