Aspect Software
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Revenue: 443 million USD (2014) CEO: Stew Bloom (1 Aug 2012–) Headquarters: Phoenix, Arizona, United States Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Aspect Telecommunications, Quilogy, Inc.,
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Aspect Software Employees
Employee
Years
Job
Industry
Bill Van Hout Bill Van Hout's Aspect Software Experience October 2006 - July 2010
Job Healthcare Solutions Architect at Informatica
Industry Information Technology and Services
Experience
Informatica August 2012 - Present
Allscripts July 2010 - September 2012
Aspect Software October 2006 - July 2010
Quilogy May 2005 - October 2006
Eclipsys Corp. September 2001 - May 2005
Microstrategy March 1997 - September 2001
BellSouth.net 1998 - 1999
Keane 1994 - 1997
Skills
Sales Management, Business Intelligence, Enterprise Software, Integration, Management, Marketing, Pre-sales, Process Improvement, Program Management, Project Management, SaaS, Sales, Strategy, Data Warehousing, Databases, Cloud Computing, Consulting
Education
Georgia Institute of Technology 1990 — 1994
BS, Computer Science
Lassiter High School
Informatica August 2012 - Present
Allscripts July 2010 - September 2012
Aspect Software October 2006 - July 2010
Quilogy May 2005 - October 2006
Eclipsys Corp. September 2001 - May 2005
Microstrategy March 1997 - September 2001
BellSouth.net 1998 - 1999
Keane 1994 - 1997
Skills
Sales Management, Business Intelligence, Enterprise Software, Integration, Management, Marketing, Pre-sales, Process Improvement, Program Management, Project Management, SaaS, Sales, Strategy, Data Warehousing, Databases, Cloud Computing, Consulting
Education
Georgia Institute of Technology 1990 — 1994
BS, Computer Science
Lassiter High School
Robert Lenkowicz Robert Lenkowicz's Aspect Software Experience June 2002 - July 2008
Job Project Manager at Division of Legislative Automated Systems
Industry Government Administration
Experience
Division of Legislative Automated Systems September 2008 - Present
Aspect Software June 2002 - July 2008
Skills
Business Analysis, Project Management, Strategic Planning, Analysis, Data Analysis, Market Research, Business Strategy, Research, Program Management, Business Intelligence, Business Process..., Project Planning, Change Management, Management Consulting, Process Improvement, Business Process, Strategy
Education
Duke University 1989 — 1993
BA, Economics
Division of Legislative Automated Systems September 2008 - Present
Aspect Software June 2002 - July 2008
Skills
Business Analysis, Project Management, Strategic Planning, Analysis, Data Analysis, Market Research, Business Strategy, Research, Program Management, Business Intelligence, Business Process..., Project Planning, Change Management, Management Consulting, Process Improvement, Business Process, Strategy
Education
Duke University 1989 — 1993
BA, Economics
Aaron Nester Aaron Nester's Aspect Software Experience May 2006 - May 2012
Job Client Executive at Coveo
Industry Information Services
Experience
Coveo January 2014 - Present
Coveo May 2012 - January 2014
Aspect Software May 2006 - May 2012
Skills
Enterprise Software, Solution Selling, Business Development, CRM, SaaS, Business Process..., Integration, Financial Services, SharePoint, Unified Communications, Professional Services, Insurance, Sales, Healthcare, Sales Management, Customer Service, Coveo, Cloud Computing, Salesforce.com, Management
Education
James Madison University 2000 — 2005
Bachelor of Business Administration (BBA), Bachelor of Science (BS), Marketing - Business to Business Commerce, Design Methodology
Coveo January 2014 - Present
Coveo May 2012 - January 2014
Aspect Software May 2006 - May 2012
Skills
Enterprise Software, Solution Selling, Business Development, CRM, SaaS, Business Process..., Integration, Financial Services, SharePoint, Unified Communications, Professional Services, Insurance, Sales, Healthcare, Sales Management, Customer Service, Coveo, Cloud Computing, Salesforce.com, Management
Education
James Madison University 2000 — 2005
Bachelor of Business Administration (BBA), Bachelor of Science (BS), Marketing - Business to Business Commerce, Design Methodology
Radek Dudzinski Radek Dudzinski's Aspect Software Experience December 2014 - Present
Job Empowering organizations to better communicate with todays highly conversational consumer
Industry Computer Software
Experience
Aspect Software December 2014 - Present
EMC² July 2013 - November 2014
Cintas May 2011 - July 2013
Cintas September 2009 - May 2011
Cintas August 2008 - September 2009
Cintas August 2006 - August 2008
Cintas January 2006 - August 2006
Skills
Cold Calling, Selling, Sales, Management, B2B, Sales Presentations, Sales Process, Business Development, Strategic Planning, Cloud Computing, Direct Sales, Solution Selling, Account Management, Sales Operations, Sales Management, Salesforce.com, Leadership, SaaS, New Business Development, Customer Retention, CRM
Education
University of Guelph 2006 — 2009
Bachelor of Business Administration (B.B.A.), Honours Bachelor of Business Administration
Humber College 2001 — 2006
Associate Degree, Business Administration/Business Marketing/Business Management
Aspect Software December 2014 - Present
EMC² July 2013 - November 2014
Cintas May 2011 - July 2013
Cintas September 2009 - May 2011
Cintas August 2008 - September 2009
Cintas August 2006 - August 2008
Cintas January 2006 - August 2006
Skills
Cold Calling, Selling, Sales, Management, B2B, Sales Presentations, Sales Process, Business Development, Strategic Planning, Cloud Computing, Direct Sales, Solution Selling, Account Management, Sales Operations, Sales Management, Salesforce.com, Leadership, SaaS, New Business Development, Customer Retention, CRM
Education
University of Guelph 2006 — 2009
Bachelor of Business Administration (B.B.A.), Honours Bachelor of Business Administration
Humber College 2001 — 2006
Associate Degree, Business Administration/Business Marketing/Business Management
Scott Sayler's Aspect Software Experience January 2015 - Present
Job Customer Experience Advisor
Industry Computer Software
Experience
Aspect Software January 2015 - Present
Skills
SOA, TIBCO, ESB, Middleware, Integration, Business Management, Integration Architecture, API, Apigee, Open API, Workforce Management, Performance Management, Interaction Management, Social Media, Management, Project Management, Mobile Devices, Leadership, Training, Testing, Telecommunications
Education
Indiana University Bloomington 2000 — 2004
Bachelors, Informatics, Business
Aspect Software January 2015 - Present
Skills
SOA, TIBCO, ESB, Middleware, Integration, Business Management, Integration Architecture, API, Apigee, Open API, Workforce Management, Performance Management, Interaction Management, Social Media, Management, Project Management, Mobile Devices, Leadership, Training, Testing, Telecommunications
Education
Indiana University Bloomington 2000 — 2004
Bachelors, Informatics, Business
Randal Parker's Aspect Software Experience June 1997 - August 2011
Job Principal System Engineer at Genesys
Industry Telecommunications
Experience
Genesys March 2014 - Present
Genesys March 2012 - March 2014
Verint Systems August 2011 - March 2012
Aspect Software June 1997 - August 2011
Aspect Software(formerly Concerto) 1997 - August 2011
Davox Corporation 1997 - 1999
Cable and Wireless Worldwide 1991 - 1996
Western Union Business Solutions 1987 - 1990
Skills
IVR, Salesforce.com, SaaS, Product Management, Avaya, Call Centers, Solution Selling, VoIP, CTI, Enterprise Software, Cloud Computing, Unified Communications, ACD, Contact Centers, Vendor Management, Call Logging, Telephony, Telecommunications, Pre-sales, Integration, SIP, Professional Services, Selling, Management, Cisco Technologies, Software Industry, IP, Outsourcing, System Deployment, Requirements Analysis, Workforce Management, Sales Engineering, SDLC, Unified Messaging, Business Analysis, Video Conferencing, Channel Partners, Managed Services, SIP Trunking, Data Center, Service Delivery, Solution Architecture, Go-to-market Strategy, Mobile Devices, Customer Experience, Hosted Services, Wireless, Partner Management, CRM, Sales Enablement
Education
Golden Gate University 1987 — 1987
Master of Telecommunications, Master of Science in Telecommunications
Ohio University 1980 — 1984
Communications, Communications
Genesys March 2014 - Present
Genesys March 2012 - March 2014
Verint Systems August 2011 - March 2012
Aspect Software June 1997 - August 2011
Aspect Software(formerly Concerto) 1997 - August 2011
Davox Corporation 1997 - 1999
Cable and Wireless Worldwide 1991 - 1996
Western Union Business Solutions 1987 - 1990
Skills
IVR, Salesforce.com, SaaS, Product Management, Avaya, Call Centers, Solution Selling, VoIP, CTI, Enterprise Software, Cloud Computing, Unified Communications, ACD, Contact Centers, Vendor Management, Call Logging, Telephony, Telecommunications, Pre-sales, Integration, SIP, Professional Services, Selling, Management, Cisco Technologies, Software Industry, IP, Outsourcing, System Deployment, Requirements Analysis, Workforce Management, Sales Engineering, SDLC, Unified Messaging, Business Analysis, Video Conferencing, Channel Partners, Managed Services, SIP Trunking, Data Center, Service Delivery, Solution Architecture, Go-to-market Strategy, Mobile Devices, Customer Experience, Hosted Services, Wireless, Partner Management, CRM, Sales Enablement
Education
Golden Gate University 1987 — 1987
Master of Telecommunications, Master of Science in Telecommunications
Ohio University 1980 — 1984
Communications, Communications
Nandini Parthasarthy, PMP Nandini Parthasarthy, PMP's Aspect Software Experience December 2007 - October 2008
Job
Industry Information Technology and Services
Experience
Ciena Corporation July 2015 - Present
EMC November 2008 - March 2015
Aspect Software December 2007 - October 2008
Oracle USA Inc. May 2002 - November 2007
iGate Corporation June 2000 - November 2001
Skills
Certified Project..., Business Analysis, Requirements Management, Software Project..., Oracle, PMP, Oracle E-Business Suite, Visio, Oracle Applications, Solution Architecture, Project Management, CRM, Oracle HR, Requirements Analysis, PL/SQL, Systems Analysis, Business Process, Enterprise Architecture, ERP
Education
Duquesne University 1998 — 2000
M.S.
Osmania University 1995 — 1997
MBA
Ciena Corporation July 2015 - Present
EMC November 2008 - March 2015
Aspect Software December 2007 - October 2008
Oracle USA Inc. May 2002 - November 2007
iGate Corporation June 2000 - November 2001
Skills
Certified Project..., Business Analysis, Requirements Management, Software Project..., Oracle, PMP, Oracle E-Business Suite, Visio, Oracle Applications, Solution Architecture, Project Management, CRM, Oracle HR, Requirements Analysis, PL/SQL, Systems Analysis, Business Process, Enterprise Architecture, ERP
Education
Duquesne University 1998 — 2000
M.S.
Osmania University 1995 — 1997
MBA
Adam Lutz Adam Lutz's Aspect Software Experience April 1995 - Present
Job Principal Customer Care EngineerManaged Services at Aspect Software
Industry Computer Software
Experience
Aspect Software April 1995 - Present
Skills
Unified Communications, Technical Support, CTI, Telecommunications, Call Centers, Troubleshooting, VoIP, SIP, SQL, Cloud Computing, Microsoft SQL Server, Enterprise Software, Microsoft Office, Databases, Linux, Customer Support, IVR, Telephony, ACD, cloud, Servers, Customer Satisfaction, Vendor Management
Education
Indian Hills Community College 1993 — 1995
A.A.S., Computer Networking
Pekin High School 1990 — 1993
Aspect Software April 1995 - Present
Skills
Unified Communications, Technical Support, CTI, Telecommunications, Call Centers, Troubleshooting, VoIP, SIP, SQL, Cloud Computing, Microsoft SQL Server, Enterprise Software, Microsoft Office, Databases, Linux, Customer Support, IVR, Telephony, ACD, cloud, Servers, Customer Satisfaction, Vendor Management
Education
Indian Hills Community College 1993 — 1995
A.A.S., Computer Networking
Pekin High School 1990 — 1993
Aneela Jakka Aneela Jakka's Aspect Software Experience January 2010 - January 2013
Job MS Dynamics CRM Consultant at Ecolab
Industry Computer Software
Experience
Ecolab March 2013 - Present
Aspect Software January 2010 - January 2013
Aspect Software January 2010 - June 2010
University of Missouri-Rolla February 2009 - January 2010
Cognizant Technology Solutions June 2007 - November 2008
Skills
C#, Microsoft CRM, SSRS, SQL, Microsoft SQL Server, WCF, ASP.NET, Java, C++, WPF, XML, JavaScript, Visual Studio, .NET, SSIS, C, JScript, jQuery, JSON, REST, C# 4.0, HTML 5, CSS, CSS3, HTML, AJAX
Education
University of Missouri-Rolla 2009 — 2010
Masters, Information Science and technology
Jawaharlal Nehru Technological University 2003 — 2007
B.Tech, Electronics and Communications
Ecolab March 2013 - Present
Aspect Software January 2010 - January 2013
Aspect Software January 2010 - June 2010
University of Missouri-Rolla February 2009 - January 2010
Cognizant Technology Solutions June 2007 - November 2008
Skills
C#, Microsoft CRM, SSRS, SQL, Microsoft SQL Server, WCF, ASP.NET, Java, C++, WPF, XML, JavaScript, Visual Studio, .NET, SSIS, C, JScript, jQuery, JSON, REST, C# 4.0, HTML 5, CSS, CSS3, HTML, AJAX
Education
University of Missouri-Rolla 2009 — 2010
Masters, Information Science and technology
Jawaharlal Nehru Technological University 2003 — 2007
B.Tech, Electronics and Communications
Sunil Veluvali's Aspect Software Experience August 1992 - May 1998
Job
Industry Computer Software
Experience
Cisco December 2012 - Present
Cisco May 2007 - December 2012
Sylantro Systems January 1999 - March 2007
Aspect Software August 1992 - May 1998
Skills
SIP, VoIP, Agile Methodologies, Telepresence, High Availability, Cloud Computing, Unified Communications, SaaS, RTP, Distributed Systems, MGCP, TCP/IP, Enterprise Software, IP, Cisco Technologies, C++, Java, Call Center, Video Conferencing, Multi-tenant, Call Control, CSTA, DevOps, HD Video, Software Engineering, Scalability, Start-ups, Call Centers, Integration, Software Development, Architecture, Architectures, Telecommunications, Wireless, System Architecture, Cloud Applications, Networking
Education
Stanford University Graduate School of Business 2006 — 2006
AEA/Stanford Summer Executive Program
University of South Carolina-Columbia 1990 — 1992
MS
Indian Institute of Technology, Kharagpur 1988 — 1990
M.Tech
Jawaharlal Nehru Technological University 1984 — 1988
B.Tech
BVB Public School
Cisco December 2012 - Present
Cisco May 2007 - December 2012
Sylantro Systems January 1999 - March 2007
Aspect Software August 1992 - May 1998
Skills
SIP, VoIP, Agile Methodologies, Telepresence, High Availability, Cloud Computing, Unified Communications, SaaS, RTP, Distributed Systems, MGCP, TCP/IP, Enterprise Software, IP, Cisco Technologies, C++, Java, Call Center, Video Conferencing, Multi-tenant, Call Control, CSTA, DevOps, HD Video, Software Engineering, Scalability, Start-ups, Call Centers, Integration, Software Development, Architecture, Architectures, Telecommunications, Wireless, System Architecture, Cloud Applications, Networking
Education
Stanford University Graduate School of Business 2006 — 2006
AEA/Stanford Summer Executive Program
University of South Carolina-Columbia 1990 — 1992
MS
Indian Institute of Technology, Kharagpur 1988 — 1990
M.Tech
Jawaharlal Nehru Technological University 1984 — 1988
B.Tech
BVB Public School
Jason Wieser, MBA, MSL's Aspect Software Experience May 2014 - Present
Job Solutions Consultant at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2014 - Present
Verizon Wireless December 2012 - May 2014
Verizon Wireless May 2011 - December 2012
Verizon Wireless April 2010 - May 2011
Verizon Wireless November 2009 - April 2010
Verizon Wireless December 2007 - October 2009
Hostel Shoppe 2005 - 2007
Skills
SaaS, Sales Process, Cloud Computing, Sales Operations, Sales, Sales Management, B2B, Strategic Partnerships, Customer Satisfaction, Solution Selling, Leadership, Management, Consulting, Process Improvement, PaaS, Cloud Computing IaaS, Customer Retention, Software Consulting, Go-to-market Strategy, Coaching, Direct Sales, VoIP, M2M, Wireless, Account Management, Team Building, Team Leadership, Training, Cold Calling, Forecasting, Strategic Planning, Negotiation, IVR, VPN, Enterprise Software
Education
Grand Canyon University 2011 — 2014
Master's Degree, Business Administration and Management, General
University of Phoenix 2009 — 2011
Bachelor of Science, Business Administration / Marketing
University of Wisconsin-Green Bay 2004 — 2009
Bachelor of Science (B.S.), Human Biology
Aspect Software May 2014 - Present
Verizon Wireless December 2012 - May 2014
Verizon Wireless May 2011 - December 2012
Verizon Wireless April 2010 - May 2011
Verizon Wireless November 2009 - April 2010
Verizon Wireless December 2007 - October 2009
Hostel Shoppe 2005 - 2007
Skills
SaaS, Sales Process, Cloud Computing, Sales Operations, Sales, Sales Management, B2B, Strategic Partnerships, Customer Satisfaction, Solution Selling, Leadership, Management, Consulting, Process Improvement, PaaS, Cloud Computing IaaS, Customer Retention, Software Consulting, Go-to-market Strategy, Coaching, Direct Sales, VoIP, M2M, Wireless, Account Management, Team Building, Team Leadership, Training, Cold Calling, Forecasting, Strategic Planning, Negotiation, IVR, VPN, Enterprise Software
Education
Grand Canyon University 2011 — 2014
Master's Degree, Business Administration and Management, General
University of Phoenix 2009 — 2011
Bachelor of Science, Business Administration / Marketing
University of Wisconsin-Green Bay 2004 — 2009
Bachelor of Science (B.S.), Human Biology
Christopher Wininger's Aspect Software Experience August 2011 - November 2013
Job Software Developer at airSpring Software
Industry Computer Software
Experience
airSpring Software November 2013 - Present
Aspect Software August 2011 - November 2013
Legislative Research Commission October 2008 - August 2011
SmartIT January 2008 - October 2008
The Studio by Mark A Rice January 2002 - January 2003
Skills
SQL, ASP.NET, Algorithms, Software Development, XML, JavaScript, Microsoft SQL Server, Node.js, Machine Learning, Russian, Agile Methodologies, Testing
Education
Indiana University Bloomington 2002 — 2006
BA, Computer Science, Russian Language
airSpring Software November 2013 - Present
Aspect Software August 2011 - November 2013
Legislative Research Commission October 2008 - August 2011
SmartIT January 2008 - October 2008
The Studio by Mark A Rice January 2002 - January 2003
Skills
SQL, ASP.NET, Algorithms, Software Development, XML, JavaScript, Microsoft SQL Server, Node.js, Machine Learning, Russian, Agile Methodologies, Testing
Education
Indiana University Bloomington 2002 — 2006
BA, Computer Science, Russian Language
Genger Stiedle Genger Stiedle's Aspect Software Experience September 2014 - April 2015
Job Senior Database Engineer at HomeAway.com
Industry Information Technology and Services
Experience
HomeAway.com April 2015 - Present
Aspect Software September 2014 - April 2015
Dell January 2011 - August 2014
Dell January 2011 - August 2014
Dell March 2005 - January 2011
DMG 2002 - 2004
Sprint e!solutions 2000 - 2001
Skills
SQL, Microsoft SQL Server, SSRS, ITIL, SDLC, T-SQL, Agile Methodologies, Teradata, XML, SSIS, .NET, ETL, Data Warehousing, Databases, Process Improvement, Business Analysis, Business Intelligence, SSAS 2008, DTS, PMP, BRD, Project Scope..., MicroStrategy Reporting, Business Objects, SAP BI
Education
University of Mississippi Medical Center 1989 — 1991
University of Mississippi 1989 — 1990
Medical Admistration
Itawamba Community College 1987 — 1989
Pre Pharmacy
HomeAway.com April 2015 - Present
Aspect Software September 2014 - April 2015
Dell January 2011 - August 2014
Dell January 2011 - August 2014
Dell March 2005 - January 2011
DMG 2002 - 2004
Sprint e!solutions 2000 - 2001
Skills
SQL, Microsoft SQL Server, SSRS, ITIL, SDLC, T-SQL, Agile Methodologies, Teradata, XML, SSIS, .NET, ETL, Data Warehousing, Databases, Process Improvement, Business Analysis, Business Intelligence, SSAS 2008, DTS, PMP, BRD, Project Scope..., MicroStrategy Reporting, Business Objects, SAP BI
Education
University of Mississippi Medical Center 1989 — 1991
University of Mississippi 1989 — 1990
Medical Admistration
Itawamba Community College 1987 — 1989
Pre Pharmacy
April Samuelson's Aspect Software Experience May 2007 - August 2007
Job MBA Candidate Class of 2016 at Indiana University, Kelley School of Business
Industry Marketing and Advertising
Experience
Owens Corning May 2015 - August 2015
American Society of Plastic Surgeons January 2013 - July 2014
American Society of Plastic Surgeons July 2012 - January 2013
American Society for Dermatologic Surgery February 2010 - June 2012
Finlay Fine Jewelry June 2006 - March 2010
Academy of General Dentistry October 2009 - February 2010
Gibbs & Soell September 2008 - August 2009
Goodyear October 2007 - August 2008
Aspect Software May 2007 - August 2007
Greater Woodfield Convention and Visitors Bureau May 2006 - August 2006
Skills
Social Media, Marketing, Marketing Communications, Email Marketing, Marketing Strategy, Internal Communications, Editing, Copywriting, Strategic Communications, Social Media Marketing, Website Management, Web Content, Program Management, Audience Segmentation, Newsletters, Press Releases, Audience Analysis, Public Relations, Content Managed Websites, Media Relations, HTML
Education
Indiana University - Kelley School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Marketing
Kent State University 2004 — 2008
B.S., Public Relations, Honors College Scholar, cum laude
Owens Corning May 2015 - August 2015
American Society of Plastic Surgeons January 2013 - July 2014
American Society of Plastic Surgeons July 2012 - January 2013
American Society for Dermatologic Surgery February 2010 - June 2012
Finlay Fine Jewelry June 2006 - March 2010
Academy of General Dentistry October 2009 - February 2010
Gibbs & Soell September 2008 - August 2009
Goodyear October 2007 - August 2008
Aspect Software May 2007 - August 2007
Greater Woodfield Convention and Visitors Bureau May 2006 - August 2006
Skills
Social Media, Marketing, Marketing Communications, Email Marketing, Marketing Strategy, Internal Communications, Editing, Copywriting, Strategic Communications, Social Media Marketing, Website Management, Web Content, Program Management, Audience Segmentation, Newsletters, Press Releases, Audience Analysis, Public Relations, Content Managed Websites, Media Relations, HTML
Education
Indiana University - Kelley School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Marketing
Kent State University 2004 — 2008
B.S., Public Relations, Honors College Scholar, cum laude
Caitlin Milligan's Aspect Software Experience May 2014 - Present
Job Proposal Writer at Aspect Software
Industry Writing and Editing
Experience
Aspect Software May 2014 - Present
CDW-G July 2013 - May 2014
OfficeMax July 2012 - July 2013
OfficeMax July 2010 - July 2012
Chestnut Health Systems May 2009 - May 2010
Illinois Wesleyan University August 2006 - April 2010
Skills
Research, Writing, Proposal Writing, Grants, PowerPoint, Social Media, Social Networking, Creative Writing, Grant Writing, Sales, Editing, Blogging
Education
Illinois Wesleyan University 2006 — 2010
B.A., English-Writing, History
Aspect Software May 2014 - Present
CDW-G July 2013 - May 2014
OfficeMax July 2012 - July 2013
OfficeMax July 2010 - July 2012
Chestnut Health Systems May 2009 - May 2010
Illinois Wesleyan University August 2006 - April 2010
Skills
Research, Writing, Proposal Writing, Grants, PowerPoint, Social Media, Social Networking, Creative Writing, Grant Writing, Sales, Editing, Blogging
Education
Illinois Wesleyan University 2006 — 2010
B.A., English-Writing, History
Dawn Ely Dawn Ely's Aspect Software Experience April 2013 - May 2014
Job Dedicated to using my skills to improve lives.
Industry Philanthropy
Experience
The Humane Society of the United States June 2014 - Present
Aspect Software April 2013 - May 2014
United Way of Tompkins County September 2012 - December 2012
The Rendon Group (Boston) May 2012 - August 2012
Yella Grille May 2011 - August 2011
Skills
Event Planning, Nonprofits, Writing, Organizing, Punctual, Time Management, Creative Writing, Microsoft Office, Twitter, Facebook, Database Research, Editing, Attention To Detail, Quick & Eager Learner, Raiser's Edge, Google+, Constant Contact, Hootsuite, Blogger, Photoshop, Adobe Reader, Pinterest, Intellectually Curious, Microsoft Excel, Microsoft Word, Microsoft Lync, Microsoft Outlook, CMS, EPiServer, SurveyMonkey, Google Drive, GuideStar
Education
Ithaca College 2009 — 2012
Bachelor of Arts, Writing, Magna Cum Laude (GPA: 3.85/4.00)
University of Limerick 2012 — 2012
Exchange Student
The Humane Society of the United States June 2014 - Present
Aspect Software April 2013 - May 2014
United Way of Tompkins County September 2012 - December 2012
The Rendon Group (Boston) May 2012 - August 2012
Yella Grille May 2011 - August 2011
Skills
Event Planning, Nonprofits, Writing, Organizing, Punctual, Time Management, Creative Writing, Microsoft Office, Twitter, Facebook, Database Research, Editing, Attention To Detail, Quick & Eager Learner, Raiser's Edge, Google+, Constant Contact, Hootsuite, Blogger, Photoshop, Adobe Reader, Pinterest, Intellectually Curious, Microsoft Excel, Microsoft Word, Microsoft Lync, Microsoft Outlook, CMS, EPiServer, SurveyMonkey, Google Drive, GuideStar
Education
Ithaca College 2009 — 2012
Bachelor of Arts, Writing, Magna Cum Laude (GPA: 3.85/4.00)
University of Limerick 2012 — 2012
Exchange Student
Phani Bommana Phani Bommana's Aspect Software Experience August 2012 - Present
Job Dynamics CRM Principal Architect, MPS at Aspect Software
Industry Computer Software
Experience
Aspect Software August 2012 - Present
Aspect Software August 2009 - December 2012
Humana November 2007 - May 2009
The University of Texas at San Antonio September 2005 - September 2006
S I S I - Cmtes Computer Education Centre December 2004 - April 2005
Skills
Microsoft CRM, Microsoft SQL Server, ASP.NET, C#, VB.NET, AJAX, Agile Methodologies, ASP, XML, PL/SQL, SQL, JavaScript, SharePoint, SharePoint Designer, Microsoft Office..., Software Development, SSIS, SSRS, HTML, WCF, T-SQL, Windows Sharepoint..., Business Data Catalog, C++, Web Services, WCF Services, Plugins, Workflow Applications, VBScript, Infragistics, LINQ, CSS, HTML 5, ASP.NET MVC, TFS
Education
Texas A&M University 2007 — 2007
Master's degree, Computer Science
The University of Texas at San Antonio 2005 — 2006
Master's degree, Computer Science
Jawaharlal Nehru Technological University 2001 — 2005
Bachelor of Technology (B.Tech.), Computer Science
St. Marys High School
Aspect Software August 2012 - Present
Aspect Software August 2009 - December 2012
Humana November 2007 - May 2009
The University of Texas at San Antonio September 2005 - September 2006
S I S I - Cmtes Computer Education Centre December 2004 - April 2005
Skills
Microsoft CRM, Microsoft SQL Server, ASP.NET, C#, VB.NET, AJAX, Agile Methodologies, ASP, XML, PL/SQL, SQL, JavaScript, SharePoint, SharePoint Designer, Microsoft Office..., Software Development, SSIS, SSRS, HTML, WCF, T-SQL, Windows Sharepoint..., Business Data Catalog, C++, Web Services, WCF Services, Plugins, Workflow Applications, VBScript, Infragistics, LINQ, CSS, HTML 5, ASP.NET MVC, TFS
Education
Texas A&M University 2007 — 2007
Master's degree, Computer Science
The University of Texas at San Antonio 2005 — 2006
Master's degree, Computer Science
Jawaharlal Nehru Technological University 2001 — 2005
Bachelor of Technology (B.Tech.), Computer Science
St. Marys High School
Shaun Brierly Shaun Brierly's Aspect Software Experience January 2007 - June 2012
Job Lead Database Administrator at Vistaprint
Industry Computer Software
Experience
Vistaprint July 2014 - Present
Vistaprint June 2012 - July 2014
Aspect Software January 2007 - June 2012
Aspect Software September 2004 - January 2007
E&M Auto Repair June 2003 - September 2004
First American Real Estate Tax Service January 2003 - June 2003
Excelcion Inc January 2001 - January 2003
Computer Bargain Barn January 1999 - January 2000
Education
UMass Lowell 2000 — 2002
Computer Science
Fitchburg State University
New Horizon's
University of Massachusetts
Vistaprint July 2014 - Present
Vistaprint June 2012 - July 2014
Aspect Software January 2007 - June 2012
Aspect Software September 2004 - January 2007
E&M Auto Repair June 2003 - September 2004
First American Real Estate Tax Service January 2003 - June 2003
Excelcion Inc January 2001 - January 2003
Computer Bargain Barn January 1999 - January 2000
Education
UMass Lowell 2000 — 2002
Computer Science
Fitchburg State University
New Horizon's
University of Massachusetts
Malinda Miller's Aspect Software Experience May 2000 - Present
Job Channel Sales Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2000 - Present
Aspect Software May 2000 - December 2012
Aspect Software May 2000 - December 2011
Aspect Software 2000 - 2006
Rockwell FirstPoint Contact (nka Aspect Software) 2000 - September 2004
Rockwell First Point Contact 2000 - September 2004
Verizon 1997 - 2000
Wyndham Worldwide / RCI 1992 - 1997
Wyndham Worldwide / RCI 1992 - 1997
Smith Data Processing 1986 - 1990
Skills
ACD, Workforce Management, IVR, Unified Communications, Call Center, CTI, Solution Selling, Contact Centre, VoIP, Telephony, Telecommunications, Consultative Selling, SIP, Sales Engineering, Customer Experience, Salesforce.com, Professional Services, Direct Sales, Account Management, Customer Satisfaction, Sales Management, Pre-sales, Outsourcing, Customer Service, Speech Analytics, Software Sales, Call Recording, Call Routing, Sales Operations, CRM, Contact Centers, Channel Partners, Lead Generation, Call Centers, Go-to-market Strategy, Avaya, Sales Process, Selling, Sales, SaaS, Cloud Computing, Call Logging, Software Industry, Product Management, Data Center, Vendor Management, Inbound Marketing, Complex Sales, Managed Services, SIP Trunking
Education
Indiana University Bloomington 1981 — 1985
BS, Management and Organization
Aspect Software May 2000 - Present
Aspect Software May 2000 - December 2012
Aspect Software May 2000 - December 2011
Aspect Software 2000 - 2006
Rockwell FirstPoint Contact (nka Aspect Software) 2000 - September 2004
Rockwell First Point Contact 2000 - September 2004
Verizon 1997 - 2000
Wyndham Worldwide / RCI 1992 - 1997
Wyndham Worldwide / RCI 1992 - 1997
Smith Data Processing 1986 - 1990
Skills
ACD, Workforce Management, IVR, Unified Communications, Call Center, CTI, Solution Selling, Contact Centre, VoIP, Telephony, Telecommunications, Consultative Selling, SIP, Sales Engineering, Customer Experience, Salesforce.com, Professional Services, Direct Sales, Account Management, Customer Satisfaction, Sales Management, Pre-sales, Outsourcing, Customer Service, Speech Analytics, Software Sales, Call Recording, Call Routing, Sales Operations, CRM, Contact Centers, Channel Partners, Lead Generation, Call Centers, Go-to-market Strategy, Avaya, Sales Process, Selling, Sales, SaaS, Cloud Computing, Call Logging, Software Industry, Product Management, Data Center, Vendor Management, Inbound Marketing, Complex Sales, Managed Services, SIP Trunking
Education
Indiana University Bloomington 1981 — 1985
BS, Management and Organization
Daniel Clendenin's Aspect Software Experience 1999 - 2005
Job IT Consultant Commonwealth of Massachusetts
Industry Information Technology and Services
Experience
Commonwealth of Massachusetts 2013 - Present
AlphaGary Corporation 2005 - 2013
Aspect Software 1999 - 2005
Lotus Development 1998 - 1999
Axil Computer Inc. 1996 - 1999
Digital Equipment Corporation 1990 - 1996
Skills
Process Improvement, Business Analysis, SAP, Technical Support, Project Management, ERP, Six Sigma, Upgrades, Collaborative Leadership, Integrity, Management, Highly personable, IT Management, Master Data, Quality Assurance, Business Process Design, SAP Implementation, Software Documentation, Windows Server, Firewalls, Servers, Active Directory, Microsoft Exchange, Security, Network Administration
Education
Framingham State College
Commonwealth of Massachusetts 2013 - Present
AlphaGary Corporation 2005 - 2013
Aspect Software 1999 - 2005
Lotus Development 1998 - 1999
Axil Computer Inc. 1996 - 1999
Digital Equipment Corporation 1990 - 1996
Skills
Process Improvement, Business Analysis, SAP, Technical Support, Project Management, ERP, Six Sigma, Upgrades, Collaborative Leadership, Integrity, Management, Highly personable, IT Management, Master Data, Quality Assurance, Business Process Design, SAP Implementation, Software Documentation, Windows Server, Firewalls, Servers, Active Directory, Microsoft Exchange, Security, Network Administration
Education
Framingham State College
Douglas Wallin Douglas Wallin's Aspect Software Experience January 2013 - Present
Job Oracle Instructor Aspect Software
Industry Computer Software
Experience
Aspect Software January 2013 - Present
Knowledge Services September 2007 - December 2012
Greenbrier and Russel June 2002 - September 2007
Oracle April 1998 - September 2002
Skills
Database Administration, Oracle, SQL, Databases, Training, Recruiting, Business Intelligence, PeopleSoft, SharePoint, Unix, Database Design, PL/SQL
Education
Grand Valley State University 1988 — 2001
BA, Computer Science
Aspect Software January 2013 - Present
Knowledge Services September 2007 - December 2012
Greenbrier and Russel June 2002 - September 2007
Oracle April 1998 - September 2002
Skills
Database Administration, Oracle, SQL, Databases, Training, Recruiting, Business Intelligence, PeopleSoft, SharePoint, Unix, Database Design, PL/SQL
Education
Grand Valley State University 1988 — 2001
BA, Computer Science
Jeffrey Shelby Jeffrey Shelby's Aspect Software Experience March 1985 - Present
Job Senior Customer Support Engineer at Aspect Software
Industry Telecommunications
Experience
Aspect Software March 1985 - Present
Skills
Telephony, ACD, Aspect ACD, VoIP, IVR, TCP/IP, Unified Communications, Call Centers, SIP, Integration, Telecommunications, CTI, Enterprise Software, Vendor Management, Cloud Computing, Contact Centers, System Deployment
Education
Indian Hills Community College 1982 — 1985
Associate of Arts and Sciences (AAS), Computer Maintenance Technology
Aspect Software March 1985 - Present
Skills
Telephony, ACD, Aspect ACD, VoIP, IVR, TCP/IP, Unified Communications, Call Centers, SIP, Integration, Telecommunications, CTI, Enterprise Software, Vendor Management, Cloud Computing, Contact Centers, System Deployment
Education
Indian Hills Community College 1982 — 1985
Associate of Arts and Sciences (AAS), Computer Maintenance Technology
Bryan McCloud's Aspect Software Experience June 2012 - Present
Job Senior Business Application Consultant at Aspect Software
Industry Telecommunications
Experience
Aspect Software June 2012 - Present
AT&T Mobility July 2003 - June 2012
Skills
Dialer Management, Predictive Dialers, Dialers, Customer Service..., Customer Service..., Customer Service..., Consulting, Contact Centers, IVR, Call Centers, ACD, Inbound Marketing, Workforce Management, Call Center Development, CTI
Education
East Tennessee State University 1999 — 2003
Bachelor of Business Administration (BBA), Marketing
Aspect Software June 2012 - Present
AT&T Mobility July 2003 - June 2012
Skills
Dialer Management, Predictive Dialers, Dialers, Customer Service..., Customer Service..., Customer Service..., Consulting, Contact Centers, IVR, Call Centers, ACD, Inbound Marketing, Workforce Management, Call Center Development, CTI
Education
East Tennessee State University 1999 — 2003
Bachelor of Business Administration (BBA), Marketing
Lisa Frolik Lisa Frolik's Aspect Software Experience October 2000 - December 2002
Job Supported Education Teaching Assistant at Indian Prairie School District
Industry Education Management
Experience
Indian Prairie School District August 2009 - Present
Global Capital, Ltd. January 2008 - August 2009
DuPage Plastic Surgery July 2006 - December 2007
Aspect Software October 2000 - December 2002
Tel*Assist November 1997 - October 2000
Executone Business Solutions January 1997 - November 1997
Octel Communications May 1989 - January 1997
Skills
Account Management, New Business Development, Marketing Communications, Customer Service, Contract Negotiation, Process Development, Leadership, Marketing, Management, CRM, Negotiation, Selling, Sales, Sales Process
Education
Harper College 1986 — 1989
Associates in Applied Science, Marketing/Management
Indian Prairie School District August 2009 - Present
Global Capital, Ltd. January 2008 - August 2009
DuPage Plastic Surgery July 2006 - December 2007
Aspect Software October 2000 - December 2002
Tel*Assist November 1997 - October 2000
Executone Business Solutions January 1997 - November 1997
Octel Communications May 1989 - January 1997
Skills
Account Management, New Business Development, Marketing Communications, Customer Service, Contract Negotiation, Process Development, Leadership, Marketing, Management, CRM, Negotiation, Selling, Sales, Sales Process
Education
Harper College 1986 — 1989
Associates in Applied Science, Marketing/Management
Shilpi Gupta Shilpi Gupta's Aspect Software Experience April 2014 - Present
Job Marketing Programs Manager at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software April 2014 - Present
Aspect Software January 2014 - April 2014
Aspect Software February 2011 - March 2014
Aspect Software India November 2005 - December 2010
Skills
Multi-channel Campaign..., Demand Generation, Digital Marketing, Event Management, Lead Generation, Lead Management, Vendor Management, Content Writing, Social Media Marketing, Campaign Strategies, Direct Mail Campaigns, Marketing Automation, Unified Communications, Inbound Marketing, Contact Centers, B2B Marketing, Solution Selling, Salesforce.com, Call Centers, Marketing, Email Marketing, Multi-channel Marketing, Online Marketing, Customer Experience, Managed Services, Go-to-market Strategy, Program Management
Education
Himachal Pradesh University 2003 — 2005
MBA
MLSM College 2000 — 2003
Bachelors of Science
Southern Methodist University - Cox School of Business
Aspect Software April 2014 - Present
Aspect Software January 2014 - April 2014
Aspect Software February 2011 - March 2014
Aspect Software India November 2005 - December 2010
Skills
Multi-channel Campaign..., Demand Generation, Digital Marketing, Event Management, Lead Generation, Lead Management, Vendor Management, Content Writing, Social Media Marketing, Campaign Strategies, Direct Mail Campaigns, Marketing Automation, Unified Communications, Inbound Marketing, Contact Centers, B2B Marketing, Solution Selling, Salesforce.com, Call Centers, Marketing, Email Marketing, Multi-channel Marketing, Online Marketing, Customer Experience, Managed Services, Go-to-market Strategy, Program Management
Education
Himachal Pradesh University 2003 — 2005
MBA
MLSM College 2000 — 2003
Bachelors of Science
Southern Methodist University - Cox School of Business
Nishant Kumar Nishant Kumar's Aspect Software Experience February 2013 - Present
Job Sr. .NET Developer at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software February 2013 - Present
Aspect Software April 2012 - January 2013
Aspect Software July 2011 - March 2012
Infosys Technologies Ltd April 2010 - July 2011
Infosys Technologies Ltd April 2008 - March 2010
Infosys Technologies Ltd August 2005 - April 2008
Infosys Technologies Ltd January 2003 - July 2005
Department of Metallurgy, Indian Institute of Science, Bangalore October 2002 - December 2002
Skills
SDLC, Requirements Analysis, Software Project..., PL/SQL, Solution Architecture, C#, Web Services, Software Development, Microsoft .NET 2.0,..., C# 4.0, WPF, XAML, MVVM, Prism, Unity, WCF, ADO.NET, ADO.NET Entity..., Enterprise Library, LINQ, ASP.NET, ASP.NET MVC, Silverlight, MS SQL 2005/2008, 2008..., Oracle, Object Oriented design..., UML diagrams, Design patterns, AJAX, Microsoft SQL Server, ADO.NET, Design Patterns
Education
Institute of Technology, BHU 1998 — 2002
B-Tech, mining
Aspect Software February 2013 - Present
Aspect Software April 2012 - January 2013
Aspect Software July 2011 - March 2012
Infosys Technologies Ltd April 2010 - July 2011
Infosys Technologies Ltd April 2008 - March 2010
Infosys Technologies Ltd August 2005 - April 2008
Infosys Technologies Ltd January 2003 - July 2005
Department of Metallurgy, Indian Institute of Science, Bangalore October 2002 - December 2002
Skills
SDLC, Requirements Analysis, Software Project..., PL/SQL, Solution Architecture, C#, Web Services, Software Development, Microsoft .NET 2.0,..., C# 4.0, WPF, XAML, MVVM, Prism, Unity, WCF, ADO.NET, ADO.NET Entity..., Enterprise Library, LINQ, ASP.NET, ASP.NET MVC, Silverlight, MS SQL 2005/2008, 2008..., Oracle, Object Oriented design..., UML diagrams, Design patterns, AJAX, Microsoft SQL Server, ADO.NET, Design Patterns
Education
Institute of Technology, BHU 1998 — 2002
B-Tech, mining
Kenan Oktan Kenan Oktan's Aspect Software Experience April 2010 - December 2014
Job Manager of Hospitality Software Engineering at BroadSoft
Industry Telecommunications
Experience
BroadSoft December 2014 - Present
Aspect Software April 2010 - December 2014
Nokia Siemens Networks April 2007 - June 2010
Siemens Network Convergence July 2002 - April 2007
Unisphere Networks January 2000 - June 2002
Siemens Communications January 1999 - December 1999
Skills
Proposal Writing, Unified Communications, VoIP, Call Center Development, Software Engineering, Telecommunications, Team Leadership, Project Design, Project Management, IP, TCP/IP, ClearCase, Linux, Unix, Windows Server, Embedded Systems, C++, C#, .NET, Communication Protocols, MGCP, SIP, ISDN, SS7, Agile Methodologies, Requirements Analysis, Scrum, Software Development, H.323, Integration
Education
Florida Atlantic University 2008 — 2011
Masters
Florida Atlantic University 1996 — 1999
Bachelors
BroadSoft December 2014 - Present
Aspect Software April 2010 - December 2014
Nokia Siemens Networks April 2007 - June 2010
Siemens Network Convergence July 2002 - April 2007
Unisphere Networks January 2000 - June 2002
Siemens Communications January 1999 - December 1999
Skills
Proposal Writing, Unified Communications, VoIP, Call Center Development, Software Engineering, Telecommunications, Team Leadership, Project Design, Project Management, IP, TCP/IP, ClearCase, Linux, Unix, Windows Server, Embedded Systems, C++, C#, .NET, Communication Protocols, MGCP, SIP, ISDN, SS7, Agile Methodologies, Requirements Analysis, Scrum, Software Development, H.323, Integration
Education
Florida Atlantic University 2008 — 2011
Masters
Florida Atlantic University 1996 — 1999
Bachelors
Pablo Patiño Pablo Patiño's Aspect Software Experience May 2010 - Present
Job Advanced Technical Support Engineer at Aspect Software
Industry Publishing
Experience
Aspect Software May 2010 - Present
AJC December 1995 - August 2009
Atlanta Journal Constitution 2002 - 2009
Skills
Strategic Planning, Telecommunications, VoIP, Program Management, Business Intelligence, Enterprise Software, Technical Support, Integration, Contract Negotiation, Marketing, Cloud Computing, Project Management, IVR, New Business Development, Business Analysis, Call Centers, Vendor Management, Process Improvement, Start-ups, IT Management, Call Center, Management Consulting, Consulting, Leadership, Troubleshooting, Product Management, Management, Microsoft Office, Team Building, Salesforce.com, Business Development
Education
Georgia State University
Business
Aspect Software May 2010 - Present
AJC December 1995 - August 2009
Atlanta Journal Constitution 2002 - 2009
Skills
Strategic Planning, Telecommunications, VoIP, Program Management, Business Intelligence, Enterprise Software, Technical Support, Integration, Contract Negotiation, Marketing, Cloud Computing, Project Management, IVR, New Business Development, Business Analysis, Call Centers, Vendor Management, Process Improvement, Start-ups, IT Management, Call Center, Management Consulting, Consulting, Leadership, Troubleshooting, Product Management, Management, Microsoft Office, Team Building, Salesforce.com, Business Development
Education
Georgia State University
Business
Ryan Love's Aspect Software Experience July 2008 - December 2011
Job Sr. SharePoint Developer at Focal Point Solutions LLC
Industry Information Technology and Services
Experience
Focal Point Solutions LLC March 2015 - Present
TherapeuticsMD April 2013 - February 2015
SIS December 2011 - March 2013
Aspect Software July 2008 - December 2011
Skills
Silverlight, C#, T-SQL, ASP.NET, SharePoint, Microsoft SQL Server, Microsoft Office..., WCF, SSRS, jQuery, JavaScript, Software Development, Visual Basic, TFS, Visual Studio, Databases
Education
Indiana University - Kelley School of Business 2004 — 2008
CIS, Computer Information Systems
Focal Point Solutions LLC March 2015 - Present
TherapeuticsMD April 2013 - February 2015
SIS December 2011 - March 2013
Aspect Software July 2008 - December 2011
Skills
Silverlight, C#, T-SQL, ASP.NET, SharePoint, Microsoft SQL Server, Microsoft Office..., WCF, SSRS, jQuery, JavaScript, Software Development, Visual Basic, TFS, Visual Studio, Databases
Education
Indiana University - Kelley School of Business 2004 — 2008
CIS, Computer Information Systems
Ken Gebhardt Ken Gebhardt's Aspect Software Experience April 2014 - Present
Job PRINCIPAL CUSTOMER SUPPORT ENGINEER at Aspect Software
Industry Computer Software
Experience
Aspect Software April 2014 - Present
Aspect Software September 2004 - April 2014
Rockwell FirstPoint June 2004 - September 2004
Rockwell FirstPoint October 2003 - June 2004
Rockwell FirstPoint May 2000 - October 2003
Skills
Enterprise Software, Cloud Computing, Pre-sales, TCP/IP, ACD, IVR, SaaS, Unix, Integration, Microsoft SQL Server, Unified Communications, Professional Services, Linux, Technical Support, Solution Architecture, Operating Systems, VoIP, Troubleshooting, Contact Centers, Agile Methodologies, VMware Infrastructure, SIP, Network Monitoring Tools, Database Administration, Consulting, System Administration, Customer Interaction, Software Engineering, Systems Engineering, Recording, Image Capture, Lync Server 2010, Hardware Installation, Hardware Support, Computer Hardware, System Deployment, Software Development, Social Media, IP, Virtualization, Servers, Quality Assurance, Testing, Telecommunications, Call Centers, Management, Software Installation, Disaster Recovery, Project Management, IP PBX
Education
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer and Information Sciences and Support Services
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications
Aspect Software April 2014 - Present
Aspect Software September 2004 - April 2014
Rockwell FirstPoint June 2004 - September 2004
Rockwell FirstPoint October 2003 - June 2004
Rockwell FirstPoint May 2000 - October 2003
Skills
Enterprise Software, Cloud Computing, Pre-sales, TCP/IP, ACD, IVR, SaaS, Unix, Integration, Microsoft SQL Server, Unified Communications, Professional Services, Linux, Technical Support, Solution Architecture, Operating Systems, VoIP, Troubleshooting, Contact Centers, Agile Methodologies, VMware Infrastructure, SIP, Network Monitoring Tools, Database Administration, Consulting, System Administration, Customer Interaction, Software Engineering, Systems Engineering, Recording, Image Capture, Lync Server 2010, Hardware Installation, Hardware Support, Computer Hardware, System Deployment, Software Development, Social Media, IP, Virtualization, Servers, Quality Assurance, Testing, Telecommunications, Call Centers, Management, Software Installation, Disaster Recovery, Project Management, IP PBX
Education
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer and Information Sciences and Support Services
Indian Hills Community College 1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications
Gabe Gunder Gabe Gunder's Aspect Software Experience February 2014 - Present
Job Providing Leading Contact Center Solutions to Help Organizations Improve their Customer Engagement Strategies
Industry Computer Software
Experience
Aspect Software February 2014 - Present
MRI Software LLC July 2013 - February 2014
MRI Software LLC May 2011 - July 2013
Skills
Enterprise Software, Salesforce.com, Sales Process, Sales, SaaS, Sales Presentations, Solution Selling, Management, Sales Operations, Software Demonstrations, Training, Direct Sales, Selling, CRM, Cold Calling, Software, Contract Negotiation, Consultative Selling..., Badminton, Forecasting, Leadership, Account Management, big machines
Education
Grand Valley State University
Bachelors, Psychology
Tecumseh High School
Aspect Software February 2014 - Present
MRI Software LLC July 2013 - February 2014
MRI Software LLC May 2011 - July 2013
Skills
Enterprise Software, Salesforce.com, Sales Process, Sales, SaaS, Sales Presentations, Solution Selling, Management, Sales Operations, Software Demonstrations, Training, Direct Sales, Selling, CRM, Cold Calling, Software, Contract Negotiation, Consultative Selling..., Badminton, Forecasting, Leadership, Account Management, big machines
Education
Grand Valley State University
Bachelors, Psychology
Tecumseh High School
Mark Loehr Mark Loehr's Aspect Software Experience February 2013 - Present
Job Pre Sales, Sr. Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2013 - Present
Stonebranch August 2009 - June 2012
FastForward Sports November 2008 - August 2009
UC4 Software October 2003 - January 2008
UC4 Software July 2001 - October 2003
Platinum Technology April 1997 - July 2001
Altai Software February 1989 - April 1997
Equitable Life January 1984 - February 1989
Skills
Negotiation, Professional Services, International Business, Automation, Start-ups, Technical Recruiting, Project Planning, Project Coordination, Project Scope..., Managing Events, Managing Workflow, Managing Processes, Recruiting, Sales Operations, SaaS, Management, Data Center, Strategic Partnerships, Enterprise Software, CRM, Cloud Computing, Pre-sales, Consulting, Contract Negotiation, Sales Enablement
Education
Illinois State University 1979 — 1983
Aspect Software February 2013 - Present
Stonebranch August 2009 - June 2012
FastForward Sports November 2008 - August 2009
UC4 Software October 2003 - January 2008
UC4 Software July 2001 - October 2003
Platinum Technology April 1997 - July 2001
Altai Software February 1989 - April 1997
Equitable Life January 1984 - February 1989
Skills
Negotiation, Professional Services, International Business, Automation, Start-ups, Technical Recruiting, Project Planning, Project Coordination, Project Scope..., Managing Events, Managing Workflow, Managing Processes, Recruiting, Sales Operations, SaaS, Management, Data Center, Strategic Partnerships, Enterprise Software, CRM, Cloud Computing, Pre-sales, Consulting, Contract Negotiation, Sales Enablement
Education
Illinois State University 1979 — 1983
Ricky McGee Ricky McGee's Aspect Software Experience December 1997 - Present
Job Platform Architect at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software December 1997 - Present
Wildhorse Saloon May 1994 - December 1997
Hue Counts Photography December 1992 - May 1994
Airborne Express June 1988 - June 1990
Skills
Unified Communications, Cloud Computing, Enterprise Software, IVR, Integration, VoIP, SaaS, Solution Selling, Solution Architecture, VMware, SIP, Cisco Technologies, Professional Services, IP, Telecommunications, Data Center, Contact Centers, CRM, CTI, Call Centers, Telephony, ACD, Windows Server, Troubleshooting, Vendor Management, Call Logging, Disaster Recovery, Managed Services, Microsoft Technologies, Mobile Devices, Networking, Operating Systems, Pre-sales, Product Management, Sales Engineering, Salesforce.com, Servers, SharePoint, System Deployment, TCP/IP, Technical Support, Virtualization, WAN, Wireless
Education
Full Sail University 1990 — 1992
Recording Arts
University of Central Florida 1990 — 1992
Communications
Motlow State Community College 1984 — 1988
Communications
Aspect Software December 1997 - Present
Wildhorse Saloon May 1994 - December 1997
Hue Counts Photography December 1992 - May 1994
Airborne Express June 1988 - June 1990
Skills
Unified Communications, Cloud Computing, Enterprise Software, IVR, Integration, VoIP, SaaS, Solution Selling, Solution Architecture, VMware, SIP, Cisco Technologies, Professional Services, IP, Telecommunications, Data Center, Contact Centers, CRM, CTI, Call Centers, Telephony, ACD, Windows Server, Troubleshooting, Vendor Management, Call Logging, Disaster Recovery, Managed Services, Microsoft Technologies, Mobile Devices, Networking, Operating Systems, Pre-sales, Product Management, Sales Engineering, Salesforce.com, Servers, SharePoint, System Deployment, TCP/IP, Technical Support, Virtualization, WAN, Wireless
Education
Full Sail University 1990 — 1992
Recording Arts
University of Central Florida 1990 — 1992
Communications
Motlow State Community College 1984 — 1988
Communications
Melissa Hopken Melissa Hopken's Aspect Software Experience November 1998 - Present
Job Unified Communications Architect at Aspect Software
Industry Computer Software
Experience
Aspect Software November 1998 - Present
Blue Cross/Blue Shield of Kansas City October 1997 - November 1998
OppenheimerFunds August 1993 - October 1998
Skills
Unified Communications, Professional Services, Go-to-market Strategy, Telephony, SaaS, IVR, CTI, VoIP, Integration, Lync, Data Center, Lync Server 2010, Solution Selling, ACD, SIP, Cloud Computing, Call Centers, Unified Messaging, System Deployment, Contact Centers, Microsoft Technologies, CRM, Telecommunications, Enterprise Software, Virtualization, Workforce Management, Product Management, Avaya, Video Conferencing, Salesforce.com, Vendor Management, Cisco Technologies, IP, TCP/IP, Managed Services, Channel Partners, Pre-sales
Education
Illinois State University 1988 — 1991
BA English
Aspect Software November 1998 - Present
Blue Cross/Blue Shield of Kansas City October 1997 - November 1998
OppenheimerFunds August 1993 - October 1998
Skills
Unified Communications, Professional Services, Go-to-market Strategy, Telephony, SaaS, IVR, CTI, VoIP, Integration, Lync, Data Center, Lync Server 2010, Solution Selling, ACD, SIP, Cloud Computing, Call Centers, Unified Messaging, System Deployment, Contact Centers, Microsoft Technologies, CRM, Telecommunications, Enterprise Software, Virtualization, Workforce Management, Product Management, Avaya, Video Conferencing, Salesforce.com, Vendor Management, Cisco Technologies, IP, TCP/IP, Managed Services, Channel Partners, Pre-sales
Education
Illinois State University 1988 — 1991
BA English
Laura Lapierre Laura Lapierre's Aspect Software Experience December 2009 - January 2011
Job
Industry Writing and Editing
Experience
BAE Systems March 2011 - Present
Girl Scouts of Eastern Massachusetts 2003 - Present
Aspect Software December 2009 - January 2011
BAE Systems November 2008 - December 2009
Aspect Software March 2008 - July 2008
SunGard Higher Education December 2004 - March 2008
Integrated Development Enterprise November 1999 - December 2004
Imagraph (Foresight Imaging) March 1995 - June 1999
BigYellow 1997 - 1999
BPS 1987 - 1992
Skills
Software Documentation, FrameMaker, Online Help, Technical Writing, RoboHelp, Technical Documentation, Technical Communication, SnagIt, Instructional Design, Training, Adobe Acrobat, Cross-functional Team..., Manuals, Testing, E-Learning, Agile Methodologies, Community Service, Databases, Visio, Captivate
Education
Variety of Seminars, Retreats, Conferences 2000 — 2008
Fitchburg State University
BS
The Help Technology Conference
University of Massachusetts Lowell
University of North Carolina at Chapel Hill
BAE Systems March 2011 - Present
Girl Scouts of Eastern Massachusetts 2003 - Present
Aspect Software December 2009 - January 2011
BAE Systems November 2008 - December 2009
Aspect Software March 2008 - July 2008
SunGard Higher Education December 2004 - March 2008
Integrated Development Enterprise November 1999 - December 2004
Imagraph (Foresight Imaging) March 1995 - June 1999
BigYellow 1997 - 1999
BPS 1987 - 1992
Skills
Software Documentation, FrameMaker, Online Help, Technical Writing, RoboHelp, Technical Documentation, Technical Communication, SnagIt, Instructional Design, Training, Adobe Acrobat, Cross-functional Team..., Manuals, Testing, E-Learning, Agile Methodologies, Community Service, Databases, Visio, Captivate
Education
Variety of Seminars, Retreats, Conferences 2000 — 2008
Fitchburg State University
BS
The Help Technology Conference
University of Massachusetts Lowell
University of North Carolina at Chapel Hill
Greg Sherry Greg Sherry's Aspect Software Experience January 1999 - November 2001
Job Vice President, Marketing | Analytics, Customer Experience, Social Media | @GregSherry on Twitter
Industry Computer Software
Experience
Verint February 2012 - Present
Verint May 2007 - February 2012
Witness Systems November 2001 - May 2007
Aspect Software January 1999 - November 2001
HP Autonomy April 1996 - January 1999
Skills
SaaS, Product Marketing, Marketing Strategy, Business Development, Digital Marketing, Marketing, Public Speaking, Lead Generation, Enterprise Software, Customer Experience, Analytics, Social Media, Customer Service, Go-to-market Strategy, Leadership, CRM, B2B, Solution Selling
Education
Emory University
B.A.
The University of Texas at Dallas
Verint February 2012 - Present
Verint May 2007 - February 2012
Witness Systems November 2001 - May 2007
Aspect Software January 1999 - November 2001
HP Autonomy April 1996 - January 1999
Skills
SaaS, Product Marketing, Marketing Strategy, Business Development, Digital Marketing, Marketing, Public Speaking, Lead Generation, Enterprise Software, Customer Experience, Analytics, Social Media, Customer Service, Go-to-market Strategy, Leadership, CRM, B2B, Solution Selling
Education
Emory University
B.A.
The University of Texas at Dallas
Douglas Burress's Aspect Software Experience June 1995 - December 2013
Job Owner/Technician at Burress PC Services
Industry Computer Software
Experience
Burress PC Services December 2004 - Present
Aspect Software June 1995 - December 2013
Teknekron Infoswitch Corp June 1985 - June 1995
Skills
PC Building, PC Hardware, Virus Removal, Software Installation, Remote Access, Wireless Networking, Network Administration, Software Documentation, PC building, Troubleshooting, Telephony, Analysis, Technical Support, Management, Call Centers, Hardware, Computer Hardware, Customer Service, Microsoft Office, Microsoft Excel, Telecommunications, Team Building, Data Center, VoIP, Cloud Computing, Integration, Process Improvement, Public Speaking, Windows Server, Servers, Disaster Recovery
Education
Indiana University Bloomington 1979 — 1983
BS, Accounting and Business/Management
Burress PC Services December 2004 - Present
Aspect Software June 1995 - December 2013
Teknekron Infoswitch Corp June 1985 - June 1995
Skills
PC Building, PC Hardware, Virus Removal, Software Installation, Remote Access, Wireless Networking, Network Administration, Software Documentation, PC building, Troubleshooting, Telephony, Analysis, Technical Support, Management, Call Centers, Hardware, Computer Hardware, Customer Service, Microsoft Office, Microsoft Excel, Telecommunications, Team Building, Data Center, VoIP, Cloud Computing, Integration, Process Improvement, Public Speaking, Windows Server, Servers, Disaster Recovery
Education
Indiana University Bloomington 1979 — 1983
BS, Accounting and Business/Management
Michael Conrad Swanson Michael Conrad Swanson's Aspect Software Experience 1989 - 2001
Job ETL Analyst at naviHealth, Inc.
Industry Information Services
Experience
naviHealth, Inc. March 2014 - Present
PlayMaker CRM May 2012 - March 2014
Swanson Consulting 2003 - 2011
ACT! Certified 2002 - 2003
Zortec International 2001 - 2002
Aspect Software 1989 - 2001
Vanderbilt University 1985 - 1988
Skills
Software Development, Healthcare Information..., Quality Assurance, Teaching, Database Design, Database Analysis, Writing, Research, Graphic Design, Team Building, Teamwork, Public Speaking, Non-profits, Strategic Planning, Healthcare, CRM, EDI, ETL, SQL, C++, Fortran, XML, Visio, Nonprofits, Data Analysis, Operations Management, EHR, Leadership, HTML, Software Documentation, Data Quality, Data Cleaning, Process Improvement, Project Management, Analysis, SharePoint, Business Analysis, Integration, Systems Analysis, T-SQL, Access, Business Process..., E-commerce, SDLC, Vendor Management, Requirements Analysis, Software Implementation, Management, Business Intelligence, Technical Writing
Education
Vanderbilt University 1985 — 1989
Master of Arts (M.A.), Philosophy
Duke University 1978 — 1982
Bachelor of Science in Engineering (B.S.E.), Mechanical Engineering and Philosophy
naviHealth, Inc. March 2014 - Present
PlayMaker CRM May 2012 - March 2014
Swanson Consulting 2003 - 2011
ACT! Certified 2002 - 2003
Zortec International 2001 - 2002
Aspect Software 1989 - 2001
Vanderbilt University 1985 - 1988
Skills
Software Development, Healthcare Information..., Quality Assurance, Teaching, Database Design, Database Analysis, Writing, Research, Graphic Design, Team Building, Teamwork, Public Speaking, Non-profits, Strategic Planning, Healthcare, CRM, EDI, ETL, SQL, C++, Fortran, XML, Visio, Nonprofits, Data Analysis, Operations Management, EHR, Leadership, HTML, Software Documentation, Data Quality, Data Cleaning, Process Improvement, Project Management, Analysis, SharePoint, Business Analysis, Integration, Systems Analysis, T-SQL, Access, Business Process..., E-commerce, SDLC, Vendor Management, Requirements Analysis, Software Implementation, Management, Business Intelligence, Technical Writing
Education
Vanderbilt University 1985 — 1989
Master of Arts (M.A.), Philosophy
Duke University 1978 — 1982
Bachelor of Science in Engineering (B.S.E.), Mechanical Engineering and Philosophy
Benjamin Borman's Aspect Software Experience February 2015 - Present
Job Sr. Business Analyst at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software February 2015 - Present
Volcano Corporation August 2014 - February 2015
Volcano Corporation July 2013 - August 2014
Volcano Corporation July 2010 - July 2013
IBM February 2009 - June 2010
Health Net, Inc September 2001 - February 2009
EOS Group October 2000 - September 2001
Skills
Disaster Recovery, Networking, Vendor Management, Microsoft Office, Cisco Technologies, Customer Service, IT Service Management, Process Improvement, SharePoint, Software Documentation, SharePoint Designer, Business Analysis, Budget Forecasts, Document Management, Inventory Management, IT Management, Capital Budgeting, Project Management, Project Planning, Incident Management, Requirements Analysis, Management, Team Leadership, ITIL, Problem Management, Agile Methodologies, Budget Monitoring, Information Technology, Technical Support, System Deployment, Visio, SDLC, Project Delivery, IT Strategy, ERP, Business Process..., Project Portfolio..., PMO, Resource Management, Cross-functional Team..., Leadership, Integration, Program Management
Education
Heald College 2008 — 2008
A.A.S, 2008
Heald 1999 — 2001
A.A.S, Information Technology
Alhambra Senior High 1993 — 1997
Hope International University
Hope International University
Hope International University
Hope International University
Aspect Software February 2015 - Present
Volcano Corporation August 2014 - February 2015
Volcano Corporation July 2013 - August 2014
Volcano Corporation July 2010 - July 2013
IBM February 2009 - June 2010
Health Net, Inc September 2001 - February 2009
EOS Group October 2000 - September 2001
Skills
Disaster Recovery, Networking, Vendor Management, Microsoft Office, Cisco Technologies, Customer Service, IT Service Management, Process Improvement, SharePoint, Software Documentation, SharePoint Designer, Business Analysis, Budget Forecasts, Document Management, Inventory Management, IT Management, Capital Budgeting, Project Management, Project Planning, Incident Management, Requirements Analysis, Management, Team Leadership, ITIL, Problem Management, Agile Methodologies, Budget Monitoring, Information Technology, Technical Support, System Deployment, Visio, SDLC, Project Delivery, IT Strategy, ERP, Business Process..., Project Portfolio..., PMO, Resource Management, Cross-functional Team..., Leadership, Integration, Program Management
Education
Heald College 2008 — 2008
A.A.S, 2008
Heald 1999 — 2001
A.A.S, Information Technology
Alhambra Senior High 1993 — 1997
Hope International University
Hope International University
Hope International University
Hope International University
Kalpesh Dave's Aspect Software Experience June 2013 - March 2014
Job Sr. Software Developer at RDI SOFTWARE
Industry Computer Software
Experience
RDI SOFTWARE April 2015 - Present
SPR Consulting August 2014 - March 2015
Aspect Software June 2013 - March 2014
Aspect Software April 2013 - June 2013
TransUnion April 2011 - April 2013
Aspect Software July 1999 - January 2011
Lucent Technologies May 1995 - July 1999
Skills
SOA, Telecommunications, Call Center, Unix, Windows, ClearCase, Distributed Systems, SIP, Object Oriented Design, Agile Methodologies, Software Development, Web Services, Tomcat, Architecture, Cloud Computing, Visual Studio, Software Engineering, XML, .NET, System Architecture, WCF, Call Centers, Microsoft SQL Server, C#, Oracle, Enterprise Software, VoIP, Software Design, Java, Databases, Web Applications, C++, Java Enterprise Edition, VB.NET, Visual Basic, SDLC, Scrum, Solution Architecture, Perl, Visual C++, TCP/IP, Integration, Shell Scripting, Windows Server, Linux, Enterprise Architecture, UML, ETL, Business Analysis, ASP.NET
Education
Illinois Institute of Technology 1994 — 1996
Masters, Computer Science
The Maharaja Sayajirao University of Baroda 1988 — 1993
Bachelors, Computer Science
RDI SOFTWARE April 2015 - Present
SPR Consulting August 2014 - March 2015
Aspect Software June 2013 - March 2014
Aspect Software April 2013 - June 2013
TransUnion April 2011 - April 2013
Aspect Software July 1999 - January 2011
Lucent Technologies May 1995 - July 1999
Skills
SOA, Telecommunications, Call Center, Unix, Windows, ClearCase, Distributed Systems, SIP, Object Oriented Design, Agile Methodologies, Software Development, Web Services, Tomcat, Architecture, Cloud Computing, Visual Studio, Software Engineering, XML, .NET, System Architecture, WCF, Call Centers, Microsoft SQL Server, C#, Oracle, Enterprise Software, VoIP, Software Design, Java, Databases, Web Applications, C++, Java Enterprise Edition, VB.NET, Visual Basic, SDLC, Scrum, Solution Architecture, Perl, Visual C++, TCP/IP, Integration, Shell Scripting, Windows Server, Linux, Enterprise Architecture, UML, ETL, Business Analysis, ASP.NET
Education
Illinois Institute of Technology 1994 — 1996
Masters, Computer Science
The Maharaja Sayajirao University of Baroda 1988 — 1993
Bachelors, Computer Science
Scott Lagos's Aspect Software Experience September 2013 - February 2014
Job IT Infrastructure Architect, Network & Systems Engineer
Industry Information Technology and Services
Experience
Nuance Communications July 2014 - Present
Contractor and Consultant January 1990 - Present
Edgewater Technology February 2014 - July 2014
Aspect Software September 2013 - February 2014
Haley & Aldrich April 2011 - September 2013
Liberty Mutual December 2008 - April 2011
Connected Data Systems, Inc. (NET1Plus) January 1995 - December 2008
Wachovia, A Wells Fargo Company May 2008 - July 2008
Northeast Computer Associates (Founder & Partner) September 1980 - December 1994
Skills
Hyper-V, VMware ESX, Microsoft Exchange, VPN, VLAN, Data Center, BGP, OSPF, Juniper, Fortigate, Windows Server 2008, Virtualization, Xen, CentOS, Redhat, TCP, DNS management, DNS, Dell PowerEdge Servers, NetApp, Ironport, Websense, Riverbed, Linux, cPanel, Ensim Unify, Microsoft SQL, SAN, Microsoft DPM, Cisco Switches, Cisco Routers, Microsoft SQL Server, Windows Server, Cloud Computing, WAN, Integration, Switches, System Administration, Cisco Technologies, Cisco Nexus
Education
Microsoft Education 2003 — 2012
MSCE, Exchange, Hyper-V
Fitchburg State College 1983 — 1987
Computer Science
Nuance Communications July 2014 - Present
Contractor and Consultant January 1990 - Present
Edgewater Technology February 2014 - July 2014
Aspect Software September 2013 - February 2014
Haley & Aldrich April 2011 - September 2013
Liberty Mutual December 2008 - April 2011
Connected Data Systems, Inc. (NET1Plus) January 1995 - December 2008
Wachovia, A Wells Fargo Company May 2008 - July 2008
Northeast Computer Associates (Founder & Partner) September 1980 - December 1994
Skills
Hyper-V, VMware ESX, Microsoft Exchange, VPN, VLAN, Data Center, BGP, OSPF, Juniper, Fortigate, Windows Server 2008, Virtualization, Xen, CentOS, Redhat, TCP, DNS management, DNS, Dell PowerEdge Servers, NetApp, Ironport, Websense, Riverbed, Linux, cPanel, Ensim Unify, Microsoft SQL, SAN, Microsoft DPM, Cisco Switches, Cisco Routers, Microsoft SQL Server, Windows Server, Cloud Computing, WAN, Integration, Switches, System Administration, Cisco Technologies, Cisco Nexus
Education
Microsoft Education 2003 — 2012
MSCE, Exchange, Hyper-V
Fitchburg State College 1983 — 1987
Computer Science
Jeff Colvin Jeff Colvin's Aspect Software Experience August 2005 - July 2010
Job Sr Engineer Unified Communications at Time2Market
Industry Information Technology and Services
Experience
Time2Market June 2015 - Present
Netrix, LLC July 2013 - May 2015
Enabling Technologies May 2011 - July 2013
Azaleos August 2010 - April 2011
Aspect Software August 2005 - July 2010
Rockwell FirstPoint August 1998 - August 2005
Rockwell FirstPoint Contact 1998 - 2005
MCI November 1995 - August 1998
Rockwell 1987 - 1993
Skills
Unified Communications, Lync Server 2010, Integration, IVR, Telecommunications, System Deployment, Lync, CTI, Call Center, Microsoft Certified..., Microsoft Exchange, Microsoft Certified..., Technical Support, Routing, Virtualization, VoIP, Call Centers, Telephony, ACD, SIP, VMware ESX, MCITP, Enterprise Software, Contact Centers, Avaya, 2008 R2, Pre-sales, Unified Messaging, Cloud Computing, Cisco Technologies, Professional Services, Microsoft Technologies, Solution Architecture, Managed Services, Hyper-V
Education
Indian Hills Community College 1985 — 1987
AAS, Robotics and Automation
Time2Market June 2015 - Present
Netrix, LLC July 2013 - May 2015
Enabling Technologies May 2011 - July 2013
Azaleos August 2010 - April 2011
Aspect Software August 2005 - July 2010
Rockwell FirstPoint August 1998 - August 2005
Rockwell FirstPoint Contact 1998 - 2005
MCI November 1995 - August 1998
Rockwell 1987 - 1993
Skills
Unified Communications, Lync Server 2010, Integration, IVR, Telecommunications, System Deployment, Lync, CTI, Call Center, Microsoft Certified..., Microsoft Exchange, Microsoft Certified..., Technical Support, Routing, Virtualization, VoIP, Call Centers, Telephony, ACD, SIP, VMware ESX, MCITP, Enterprise Software, Contact Centers, Avaya, 2008 R2, Pre-sales, Unified Messaging, Cloud Computing, Cisco Technologies, Professional Services, Microsoft Technologies, Solution Architecture, Managed Services, Hyper-V
Education
Indian Hills Community College 1985 — 1987
AAS, Robotics and Automation
Guido de Koning Guido de Koning's Aspect Software Experience May 2013 - Present
Job SVP Human Capital at Aspect Software
Industry Human Resources
Experience
Aspect Software May 2013 - Present
Y Scouts March 2013 - Present
Abrazo Health Care, Vanguard Health Systems June 2009 - May 2012
Vanguard Health Systems May 2008 - May 2009
University Hospitals October 2005 - April 2008
The Gallup Organization March 1996 - September 2005
Skills
Culture Change, HR Executive Leadership, Mission and Strategy, Employee Engagement, Executive Coaching, Organizational Structure, Integration &..., Baldrige & Strategic..., HR Transformation, Performance Management, Succession Management, Management Development, Strategy, Succession Planning, Collaboration, Talent Management, Organizational..., Leadership, Change Management, Talent Acquisition, Management Consulting, Human Resources, Organizational Design, Coaching, Performance Improvement, Strategic Planning, Recruiting, Human Capital, Organizational..., Leadership Development, Personnel Management, Employee Relations, Executive Search, Employee Benefits, HRIS
Education
University of Leiden 1995 — 1996
Japan Interuniversity Program (JPP)
Nyenrode Business Universiteit 1993 — 1994
Master of Science (M.Sc.), General Management, IDP
Haarlem Business School 1989 — 1993
Bachelor's degree, International Business
University of the West of England 1991 — 1992
BA (Hons), Business Studies
Aspect Software May 2013 - Present
Y Scouts March 2013 - Present
Abrazo Health Care, Vanguard Health Systems June 2009 - May 2012
Vanguard Health Systems May 2008 - May 2009
University Hospitals October 2005 - April 2008
The Gallup Organization March 1996 - September 2005
Skills
Culture Change, HR Executive Leadership, Mission and Strategy, Employee Engagement, Executive Coaching, Organizational Structure, Integration &..., Baldrige & Strategic..., HR Transformation, Performance Management, Succession Management, Management Development, Strategy, Succession Planning, Collaboration, Talent Management, Organizational..., Leadership, Change Management, Talent Acquisition, Management Consulting, Human Resources, Organizational Design, Coaching, Performance Improvement, Strategic Planning, Recruiting, Human Capital, Organizational..., Leadership Development, Personnel Management, Employee Relations, Executive Search, Employee Benefits, HRIS
Education
University of Leiden 1995 — 1996
Japan Interuniversity Program (JPP)
Nyenrode Business Universiteit 1993 — 1994
Master of Science (M.Sc.), General Management, IDP
Haarlem Business School 1989 — 1993
Bachelor's degree, International Business
University of the West of England 1991 — 1992
BA (Hons), Business Studies
William Gay's Aspect Software Experience July 2010 - Present
Job Director, UC Practice at Aspect Software
Industry Telecommunications
Experience
Aspect Software July 2010 - Present
Aspect Software October 2009 - July 2010
Aspect Software November 2008 - October 2009
Aspect Software (Concerto/Rockwell FirstPoint) March 2002 - October 2009
RMG Networks December 2001 - March 2002
Aspect Communications September 1999 - October 2001
Dell September 1998 - September 1999
Bank of America November 1993 - September 1998
Skills
Workforce Management, UC, Unified Communications, ACD, CTI, Call Recording, Contact Centre, Customer Interaction..., Pre-sales Technical..., Pre-sales Consultancy, Aspect, Microsoft, IVR, Telephony, Sales Engineering, VoIP, Professional Services, OCS, Solution Selling, Call Routing, Call Center, SIP, Enterprise Software, Cloud Computing, Pre-sales, Telecommunications, Speech Recognition, Direct Sales, Video Conferencing, Customer Experience, Consultative Selling, Solution Design, Unified Messaging, Consultancy, Software Sales, Salesforce.com, Sales Support, RFP, Sales Operations, Contact Centers, Lync Server 2010, Call Logging, Marketing, SaaS, SIP Trunking, IP, Lync, Partner Management, Solution Architecture, Avaya
Education
University of North Texas 1988 — 1991
Grayson County College 1987 — 1988
Aspect Software July 2010 - Present
Aspect Software October 2009 - July 2010
Aspect Software November 2008 - October 2009
Aspect Software (Concerto/Rockwell FirstPoint) March 2002 - October 2009
RMG Networks December 2001 - March 2002
Aspect Communications September 1999 - October 2001
Dell September 1998 - September 1999
Bank of America November 1993 - September 1998
Skills
Workforce Management, UC, Unified Communications, ACD, CTI, Call Recording, Contact Centre, Customer Interaction..., Pre-sales Technical..., Pre-sales Consultancy, Aspect, Microsoft, IVR, Telephony, Sales Engineering, VoIP, Professional Services, OCS, Solution Selling, Call Routing, Call Center, SIP, Enterprise Software, Cloud Computing, Pre-sales, Telecommunications, Speech Recognition, Direct Sales, Video Conferencing, Customer Experience, Consultative Selling, Solution Design, Unified Messaging, Consultancy, Software Sales, Salesforce.com, Sales Support, RFP, Sales Operations, Contact Centers, Lync Server 2010, Call Logging, Marketing, SaaS, SIP Trunking, IP, Lync, Partner Management, Solution Architecture, Avaya
Education
University of North Texas 1988 — 1991
Grayson County College 1987 — 1988
Alex Moreno Alex Moreno's Aspect Software Experience August 2012 - Present
Job Partner Development Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software August 2012 - Present
Microsoft March 2010 - August 2012
Nortel January 2007 - December 2009
Nortel January 2005 - December 2006
Nortel January 2004 - December 2004
Nortel January 2002 - December 2003
Nortel January 2001 - December 2001
Nortel January 2000 - December 2000
Nortel July 1998 - December 1999
Nortel March 1997 - June 1998
Skills
Consultative Salution..., Major Account Sales, Business Development, Channel Developer, Channel Readiness, Global Channel..., Channel Program..., Unified Communications, Contact Centers
Education
University of Florida 1988 — 1991
Bachelor's Degree, Electrical Engineering
Florida International University 1994 — 1997
Master, Business Administration
Aspect Software August 2012 - Present
Microsoft March 2010 - August 2012
Nortel January 2007 - December 2009
Nortel January 2005 - December 2006
Nortel January 2004 - December 2004
Nortel January 2002 - December 2003
Nortel January 2001 - December 2001
Nortel January 2000 - December 2000
Nortel July 1998 - December 1999
Nortel March 1997 - June 1998
Skills
Consultative Salution..., Major Account Sales, Business Development, Channel Developer, Channel Readiness, Global Channel..., Channel Program..., Unified Communications, Contact Centers
Education
University of Florida 1988 — 1991
Bachelor's Degree, Electrical Engineering
Florida International University 1994 — 1997
Master, Business Administration
Bart Louwagie Bart Louwagie's Aspect Software Experience 2002 - 2003
Job Technology Executive
Industry Information Technology and Services
Experience
Ulster-Greene Arc February 2006 - Present
Jabinc 2003 - 2005
Aspect Software 2002 - 2003
Intel - L&H joint venture 2000 - 2002
L&H 1998 - 2000
European Space Agency 1996 - 1998
United Nations 1989 - 1996
Seychelles 1986 - 1989
Skills
IT Strategy, VoIP, Project Management, Network Design, Management, Cloud Computing, IT Service Management, Virtualization, Infrastructure, IT Operations, Databases, Citrix, Storage Area Networks, Software Development, Strategy, Business Strategy, Strategic Partnerships, Project Coordination, Microsoft Solutions, Infrastructure Projects, Consulting, Security
Education
Ghent University 1980 — 1985
Campus Kortrijk, Engineering, Master in Microelectronics
Ulster-Greene Arc February 2006 - Present
Jabinc 2003 - 2005
Aspect Software 2002 - 2003
Intel - L&H joint venture 2000 - 2002
L&H 1998 - 2000
European Space Agency 1996 - 1998
United Nations 1989 - 1996
Seychelles 1986 - 1989
Skills
IT Strategy, VoIP, Project Management, Network Design, Management, Cloud Computing, IT Service Management, Virtualization, Infrastructure, IT Operations, Databases, Citrix, Storage Area Networks, Software Development, Strategy, Business Strategy, Strategic Partnerships, Project Coordination, Microsoft Solutions, Infrastructure Projects, Consulting, Security
Education
Ghent University 1980 — 1985
Campus Kortrijk, Engineering, Master in Microelectronics
Lynne Levy, MBA Lynne Levy, MBA's Aspect Software Experience July 2001 - January 2012
Job Engage, Collaborate, Innovate, Transform
Industry Human Resources
Experience
Kronos April 2015 - Present
Kronos April 2014 - April 2015
Kronos January 2012 - May 2014
Aspect Software July 2001 - January 2012
AP Engines 2000 - 2001
MCI Worldcom 1996 - 2000
MCI 1993 - 1996
U.S. Department of Energy 1991 - 1993
Skills
Product Management, Unified Communications, Business Strategy, Product Marketing, Strategy, Agile Methodologies, IVR, Mergers & Acquisitions, Marketing Management, Enterprise Software, SaaS, Product Development, Integration, Cloud Computing, Predictive Dialers, SDLC, Quality Assurance, Call Centers, Workforce Management, Enterprise Architecture, Cross-functional Team..., Contact Centers, Vendor Management, Sales Operations, Solution Selling, Leadership, Marketing, Outbound Marketing, Business Process, Telecommunications, Management, E-commerce, Call Center, Security, B2B, Visio, Professional Services, Partner Management, VoIP, IP, Training, Telephony, Service Delivery, Customer Experience, Pre-sales, CRM, Go-to-market Strategy, Customer Service, Networking, User Interface Design
Education
Northwestern University 2014 — 2016
Master's Degree, Learning and Organizational Change
University of Maryland College Park 1991 — 1993
MBA, Organizational Behavior
Fairfield University 1985 — 1989
BA/BS, Economics and Mathematics
Kronos April 2015 - Present
Kronos April 2014 - April 2015
Kronos January 2012 - May 2014
Aspect Software July 2001 - January 2012
AP Engines 2000 - 2001
MCI Worldcom 1996 - 2000
MCI 1993 - 1996
U.S. Department of Energy 1991 - 1993
Skills
Product Management, Unified Communications, Business Strategy, Product Marketing, Strategy, Agile Methodologies, IVR, Mergers & Acquisitions, Marketing Management, Enterprise Software, SaaS, Product Development, Integration, Cloud Computing, Predictive Dialers, SDLC, Quality Assurance, Call Centers, Workforce Management, Enterprise Architecture, Cross-functional Team..., Contact Centers, Vendor Management, Sales Operations, Solution Selling, Leadership, Marketing, Outbound Marketing, Business Process, Telecommunications, Management, E-commerce, Call Center, Security, B2B, Visio, Professional Services, Partner Management, VoIP, IP, Training, Telephony, Service Delivery, Customer Experience, Pre-sales, CRM, Go-to-market Strategy, Customer Service, Networking, User Interface Design
Education
Northwestern University 2014 — 2016
Master's Degree, Learning and Organizational Change
University of Maryland College Park 1991 — 1993
MBA, Organizational Behavior
Fairfield University 1985 — 1989
BA/BS, Economics and Mathematics
Daryl Decker's Aspect Software Experience April 2010 - January 2011
Job Owner/President PrintOvations
Industry Marketing and Advertising
Experience
PrintOvations August 2006 - Present
HCONN, Inc, a Microsoft Gold Certified Partner September 2011 - July 2014
Pay-LESS Office Solutions February 2011 - September 2011
Aspect Software April 2010 - January 2011
iSECUREtrac August 2006 - April 2010
NCR August 2003 - August 2006
Wallace Computer Services August 1998 - July 2003
British Council 1997 - 1997
Skills
Business Intelligence, Government, Consultative Selling, Customer Relations, New Business Development, Strategic Planning, Contract Negotiations, Direct Sales, Team Leadership, Business Management, Team Building, Business Strategy, Negotiation, Product Development, Vendor Relations, Business Planning, Sales Process, Marketing Strategy, B2B, Professional Services, Solution Selling, Business Analysis, Product Marketing, Lead Generation, Start-ups, Process Improvement, Sales Operations, Strategic Partnerships, Enterprise Software, Managed Services, Management, Selling, Sales Management, SharePoint, Customer Service, Key Account Management, Product Management, Account Management, Sales, CRM, Business Development, Strategy, Contract Negotiation, SaaS, Leadership, Consulting, Business Process, Cloud Computing, Salesforce.com, Channel
Education
Iowa State University - College of Business 1996 — 1998
Bachelor of Science, Marketing
University of Westminster 1997 — 1997
International Business Perspectives
PrintOvations August 2006 - Present
HCONN, Inc, a Microsoft Gold Certified Partner September 2011 - July 2014
Pay-LESS Office Solutions February 2011 - September 2011
Aspect Software April 2010 - January 2011
iSECUREtrac August 2006 - April 2010
NCR August 2003 - August 2006
Wallace Computer Services August 1998 - July 2003
British Council 1997 - 1997
Skills
Business Intelligence, Government, Consultative Selling, Customer Relations, New Business Development, Strategic Planning, Contract Negotiations, Direct Sales, Team Leadership, Business Management, Team Building, Business Strategy, Negotiation, Product Development, Vendor Relations, Business Planning, Sales Process, Marketing Strategy, B2B, Professional Services, Solution Selling, Business Analysis, Product Marketing, Lead Generation, Start-ups, Process Improvement, Sales Operations, Strategic Partnerships, Enterprise Software, Managed Services, Management, Selling, Sales Management, SharePoint, Customer Service, Key Account Management, Product Management, Account Management, Sales, CRM, Business Development, Strategy, Contract Negotiation, SaaS, Leadership, Consulting, Business Process, Cloud Computing, Salesforce.com, Channel
Education
Iowa State University - College of Business 1996 — 1998
Bachelor of Science, Marketing
University of Westminster 1997 — 1997
International Business Perspectives
Stacie Stevenson's Aspect Software Experience January 2014 - July 2014
Job SaaS | Cloud Services | Hosting | Security | CDN | Channel | Telecom
Industry Information Technology and Services
Experience
DataSite October 2015 - Present
Panda Security February 2015 - Present
Aspect Software January 2014 - July 2014
Highwinds October 2011 - September 2013
Borland Software Corporation Micro Focus January 2004 - December 2006
Education
Florida State University 2000 — 2004
Bachelor of Arts (BA), Business/Corporate Communications
DataSite October 2015 - Present
Panda Security February 2015 - Present
Aspect Software January 2014 - July 2014
Highwinds October 2011 - September 2013
Borland Software Corporation Micro Focus January 2004 - December 2006
Education
Florida State University 2000 — 2004
Bachelor of Arts (BA), Business/Corporate Communications
Dom Salustri Dom Salustri's Aspect Software Experience January 2000 - December 2002
Job Business Solutions Consultant
Industry Telecommunications
Experience
Aspect Software January 2000 - December 2002
Nortel/Williams/NextiraOne December 1995 - December 2000
Skills
Wireless, Managed Services, Unified Communications, Operations Management, M2M, Solution Selling, WAN, Telecommunications, SaaS, Sales Operations, Customer Retention, Co-location, Business Development, Selling, Product Management, IP, 4G, Cellular Communications, Professional Services, Direct Sales, Sales, Strategic Partnerships, Enterprise Software, Data Center, Sales Process, Cold Calling, Wireline, MPLS, New Business Development, CDMA, Account Management, Mobile Technology, Sales Management, Channel Partners, Mobile Devices, Ethernet, Salesforce.com, Cloud Computing, VoIP, Vendor Management, Management, Cross-functional Team..., Go-to-market Strategy, SIP Trunking, Call Centers, Market Development, Entrepreneurship, Customer Service, Leadership, Networking
Education
Iona College 1975 — 1979
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Aspect Software January 2000 - December 2002
Nortel/Williams/NextiraOne December 1995 - December 2000
Skills
Wireless, Managed Services, Unified Communications, Operations Management, M2M, Solution Selling, WAN, Telecommunications, SaaS, Sales Operations, Customer Retention, Co-location, Business Development, Selling, Product Management, IP, 4G, Cellular Communications, Professional Services, Direct Sales, Sales, Strategic Partnerships, Enterprise Software, Data Center, Sales Process, Cold Calling, Wireline, MPLS, New Business Development, CDMA, Account Management, Mobile Technology, Sales Management, Channel Partners, Mobile Devices, Ethernet, Salesforce.com, Cloud Computing, VoIP, Vendor Management, Management, Cross-functional Team..., Go-to-market Strategy, SIP Trunking, Call Centers, Market Development, Entrepreneurship, Customer Service, Leadership, Networking
Education
Iona College 1975 — 1979
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
alex macon alex macon's Aspect Software Experience June 2014 - October 2014
Job IT Coordinator at McGladrey
Industry Information Technology and Services
Experience
McGladrey June 2015 - Present
NaphCare, Inc. April 2015 - June 2015
Electric Data Systems October 2014 - March 2015
Aspect Software June 2014 - October 2014
PJ United August 2006 - May 2014
Skills
Technical Support, JavaScript, Computer Maintenance, Servers, Microsoft Office, Game Design, UnrealScript, Video Games, Unreal Engine, Level Design, Game Mechanics, Game Development, Unreal Engine 3, Game Design Documents, Game Programming, Kismet, Perlenspiel, Board Game Development, Card Game Development, Project Management, Perforce, Puzzles, C#, Windows Server, HTML 5, Unreal Cascade, CSS3, Puzzle Design, Team Leadership, Basic SQL Administration, Stencyl, Troubleshooting, CSS
Education
Full Sail University 2011 — 2014
Bachelor of Science (B.S.), Game Design
McGladrey June 2015 - Present
NaphCare, Inc. April 2015 - June 2015
Electric Data Systems October 2014 - March 2015
Aspect Software June 2014 - October 2014
PJ United August 2006 - May 2014
Skills
Technical Support, JavaScript, Computer Maintenance, Servers, Microsoft Office, Game Design, UnrealScript, Video Games, Unreal Engine, Level Design, Game Mechanics, Game Development, Unreal Engine 3, Game Design Documents, Game Programming, Kismet, Perlenspiel, Board Game Development, Card Game Development, Project Management, Perforce, Puzzles, C#, Windows Server, HTML 5, Unreal Cascade, CSS3, Puzzle Design, Team Leadership, Basic SQL Administration, Stencyl, Troubleshooting, CSS
Education
Full Sail University 2011 — 2014
Bachelor of Science (B.S.), Game Design
Peter Dillon Peter Dillon's Aspect Software Experience January 2013 - May 2015
Job Senior Consultant, Professional Services at Aspect Software
Industry Computer Software
Experience
Aspect Software January 2013 - May 2015
Mobile Health One October 2012 - January 2013
Intertech Media LLC October 2007 - October 2012
Delta Funding June 2004 - August 2007
DownloadCard Inc. October 2000 - January 2004
Scholastic July 1999 - November 1999
Skills
User Experience, Web Development, WordPress, CSS, Web Design, JavaScript, Content Management, Dreamweaver, HTML, Usability, jQuery, Persona, E-commerce, CMS, Mobile Applications, PHP, HTML 5, HTML5, Adobe Creative Suite, User Interface, Flash
Education
Farmingdale State University of New York
Aspect Software January 2013 - May 2015
Mobile Health One October 2012 - January 2013
Intertech Media LLC October 2007 - October 2012
Delta Funding June 2004 - August 2007
DownloadCard Inc. October 2000 - January 2004
Scholastic July 1999 - November 1999
Skills
User Experience, Web Development, WordPress, CSS, Web Design, JavaScript, Content Management, Dreamweaver, HTML, Usability, jQuery, Persona, E-commerce, CMS, Mobile Applications, PHP, HTML 5, HTML5, Adobe Creative Suite, User Interface, Flash
Education
Farmingdale State University of New York
Alejandro (Alex) Bourg Alejandro (Alex) Bourg's Aspect Software Experience July 2011 - February 2015
Job Director Sales, South Commercial US at Juniper Networks
Industry Information Technology and Services
Experience
Juniper Networks February 2015 - Present
Aspect Software July 2011 - February 2015
Aspect Software July 2009 - June 2011
Nortel January 2009 - July 2009
Nortel January 2007 - December 2008
Nortel 1999 - 2007
Nortel Networks July 1996 - December 1999
Ringer S.A. (a Nortel Partner) March 1992 - June 1996
Skills
Go-to-market Strategy, Unified Communications, Telecommunications, Channel Partners, Strategy, Product Marketing, Business Intelligence, Leadership, IVR, Solution Selling, Business Alliances, Enterprise Software, Mobile Devices, Latin America, Wireless, Networking, Cloud Computing, Sales Operations, Management, Contact Centers, Account Management, Channel, VoIP, Team Leadership, Marketing, IP, Salesforce.com, Strategic Partnerships, Selling, Start-ups, Sales, Call Centers, Business Development, SIP, Professional Services, Outsourcing, CRM, Business Strategy, Telephony, New Business Development, Managed Services, Direct Sales, International Sales, SOA, Sales Management, SaaS, Data Center, Product Management, Consulting, Pre-sales
Education
University of Miami 1999 — 2000
MBA, Business
University of Buenos Aires 1992 — 1993
Postgrado, Telecomunicaciones
Instituto Tecnológico de Buenos Aires 1986 — 1991
Electrical Engineer, Engineering
Colegio de La Salle 1981 — 1985
Juniper Networks February 2015 - Present
Aspect Software July 2011 - February 2015
Aspect Software July 2009 - June 2011
Nortel January 2009 - July 2009
Nortel January 2007 - December 2008
Nortel 1999 - 2007
Nortel Networks July 1996 - December 1999
Ringer S.A. (a Nortel Partner) March 1992 - June 1996
Skills
Go-to-market Strategy, Unified Communications, Telecommunications, Channel Partners, Strategy, Product Marketing, Business Intelligence, Leadership, IVR, Solution Selling, Business Alliances, Enterprise Software, Mobile Devices, Latin America, Wireless, Networking, Cloud Computing, Sales Operations, Management, Contact Centers, Account Management, Channel, VoIP, Team Leadership, Marketing, IP, Salesforce.com, Strategic Partnerships, Selling, Start-ups, Sales, Call Centers, Business Development, SIP, Professional Services, Outsourcing, CRM, Business Strategy, Telephony, New Business Development, Managed Services, Direct Sales, International Sales, SOA, Sales Management, SaaS, Data Center, Product Management, Consulting, Pre-sales
Education
University of Miami 1999 — 2000
MBA, Business
University of Buenos Aires 1992 — 1993
Postgrado, Telecomunicaciones
Instituto Tecnológico de Buenos Aires 1986 — 1991
Electrical Engineer, Engineering
Colegio de La Salle 1981 — 1985
Pat Chaffin, PMP's Aspect Software Experience November 2003 - March 2009
Job Global National Client Services, Project Manager at NICE Systems
Industry Telecommunications
Experience
NICE Systems March 2009 - Present
Aspect Software November 2003 - March 2009
Edify 2000 - 2003
Melita/eShare 1999 - 2000
Melita International 1990 - 1999
Education
Georgia State University 1979 — 1984
NICE Systems March 2009 - Present
Aspect Software November 2003 - March 2009
Edify 2000 - 2003
Melita/eShare 1999 - 2000
Melita International 1990 - 1999
Education
Georgia State University 1979 — 1984
Blake Haynie's Aspect Software Experience December 2008 - June 2011
Job Exchange\ Active Directory Engineer at Metra
Industry Transportation/Trucking/Railroad
Experience
Metra December 2013 - Present
Shorr Packaging September 2012 - December 2013
Clover Technologies Group June 2011 - September 2012
Aspect Software December 2008 - June 2011
Skills
Microsoft Exchange, Microsoft Office, Active Directory, Windows 7, Office 2010, Windows Server, Customer Relations, VMware, Customer Service, Teamwork, XP, Computer Hardware, Troubleshooting, Operating Systems, Excel, Citrix, Microsoft CRM, VMware ESX, ShoreTel, Terminal Services, Hyper-V, DNS, System Deployment, DHCP, Lync, 2008 R2, Servers, Remote Desktop, Powershell, Server Administration, Lync Server 2010, System Administration, Microsoft Technologies, TCP/IP, Microsoft Excel, High Availability, Windows, Laptops, SCOM, Help Desk Support, Networking, Windows XP, Disaster Recovery
Education
Indiana Institute of Technology 2003 — 2007
Bachelors of Science, Sports Management
Indiana Institute of Technology 2003 — 2007
Bachelor of Science, Sports Management 2003-2007
Del Norte High School 1999 — 2003
High School Diploma, 2003
Metra December 2013 - Present
Shorr Packaging September 2012 - December 2013
Clover Technologies Group June 2011 - September 2012
Aspect Software December 2008 - June 2011
Skills
Microsoft Exchange, Microsoft Office, Active Directory, Windows 7, Office 2010, Windows Server, Customer Relations, VMware, Customer Service, Teamwork, XP, Computer Hardware, Troubleshooting, Operating Systems, Excel, Citrix, Microsoft CRM, VMware ESX, ShoreTel, Terminal Services, Hyper-V, DNS, System Deployment, DHCP, Lync, 2008 R2, Servers, Remote Desktop, Powershell, Server Administration, Lync Server 2010, System Administration, Microsoft Technologies, TCP/IP, Microsoft Excel, High Availability, Windows, Laptops, SCOM, Help Desk Support, Networking, Windows XP, Disaster Recovery
Education
Indiana Institute of Technology 2003 — 2007
Bachelors of Science, Sports Management
Indiana Institute of Technology 2003 — 2007
Bachelor of Science, Sports Management 2003-2007
Del Norte High School 1999 — 2003
High School Diploma, 2003
Anthony Larson Anthony Larson's Aspect Software Experience January 2012 - February 2014
Job Manager of Information Technology at Masterman's
Industry Information Technology and Services
Experience
Masterman's April 2014 - Present
AJ Larson Drums 1996 - Present
Aspect Software January 2012 - February 2014
Aspect Software December 2004 - January 2012
Aspect Software November 2000 - December 2004
A&M Computing December 1995 - November 2000
FBC - Business Taxation Consulting Firm January 1994 - December 1995
Skills
VMware, Servers, Virtualization, System Deployment, Windows Server, Integration, System Administration, Cisco Technologies, TCP/IP, VoIP, VPN, Cloud Computing, Technical Support, Windows, Troubleshooting, iSCSI, Hyper-V, SAN, Getting The Job Done, Leadership, Active Directory, IT Operations, Operating Systems, Disaster Recovery, Linux, Microsoft SQL Server, Hardware, WAN, SharePoint, Visio, Firewalls, Data Center, Network Security, CTI, SQL, IIS, Customer Service, Teamwork, Event Management, ITIL, SIP, Customer Support, Event Planning, Public Speaking, Cisco Routers, Agile Methodologies, Solaris, ACD, Unix, IVR
Education
Fanshawe College 1992 — 1995
Bachelors of Computer Science in Computer Business Information Systems, Computer Business Information Systems
Masterman's April 2014 - Present
AJ Larson Drums 1996 - Present
Aspect Software January 2012 - February 2014
Aspect Software December 2004 - January 2012
Aspect Software November 2000 - December 2004
A&M Computing December 1995 - November 2000
FBC - Business Taxation Consulting Firm January 1994 - December 1995
Skills
VMware, Servers, Virtualization, System Deployment, Windows Server, Integration, System Administration, Cisco Technologies, TCP/IP, VoIP, VPN, Cloud Computing, Technical Support, Windows, Troubleshooting, iSCSI, Hyper-V, SAN, Getting The Job Done, Leadership, Active Directory, IT Operations, Operating Systems, Disaster Recovery, Linux, Microsoft SQL Server, Hardware, WAN, SharePoint, Visio, Firewalls, Data Center, Network Security, CTI, SQL, IIS, Customer Service, Teamwork, Event Management, ITIL, SIP, Customer Support, Event Planning, Public Speaking, Cisco Routers, Agile Methodologies, Solaris, ACD, Unix, IVR
Education
Fanshawe College 1992 — 1995
Bachelors of Computer Science in Computer Business Information Systems, Computer Business Information Systems
Keith Hansen's Aspect Software Experience December 2007 - June 2011
Job Senior IT Manager at Vivid Seats
Industry Information Technology and Services
Experience
Vivid Seats September 2014 - Present
Equilibrium IT Solutions, Inc. February 2013 - September 2014
Shorr Packaging June 2011 - February 2013
Aspect Software December 2007 - June 2011
Indiana Tech August 2005 - December 2007
Skills
System Administration, Customer Service, Inventory Management, Windows 7, Windows Vista, Microsoft Office, Microsoft Excel, Windows Server, XP, MySQL, Microsoft SQL Server, ShoreTel, Fax over IP, System Center Suite, MDT, VMware, Microsoft Exchange, Citrix, SysAid, Android, Project Planning, Active Directory, Microsoft Technologies, Windows, Windows XP, System Deployment, SharePoint, SCCM, Lync, VMware ESX, Software Installation
Education
Indiana Institute of Technology 2003 — 2007
Bachelor of Arts, Information Systems
Marmion Academy 2000 — 2003
High School Diploma
Vivid Seats September 2014 - Present
Equilibrium IT Solutions, Inc. February 2013 - September 2014
Shorr Packaging June 2011 - February 2013
Aspect Software December 2007 - June 2011
Indiana Tech August 2005 - December 2007
Skills
System Administration, Customer Service, Inventory Management, Windows 7, Windows Vista, Microsoft Office, Microsoft Excel, Windows Server, XP, MySQL, Microsoft SQL Server, ShoreTel, Fax over IP, System Center Suite, MDT, VMware, Microsoft Exchange, Citrix, SysAid, Android, Project Planning, Active Directory, Microsoft Technologies, Windows, Windows XP, System Deployment, SharePoint, SCCM, Lync, VMware ESX, Software Installation
Education
Indiana Institute of Technology 2003 — 2007
Bachelor of Arts, Information Systems
Marmion Academy 2000 — 2003
High School Diploma
David Groff David Groff's Aspect Software Experience 2006 - Present
Job Sr. Customer Support Field Services Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software 2006 - Present
Concerto Software (nka Aspect Software) 2005 - 2006
Rockwell FirstPoint (nka Aspect Software) April 1995 - 2005
US Navy July 1989 - July 1993
Skills
Microsoft SQL Server, Java, SQL, XML, Web Services, Telecommunications, TCP/IP, Telephony, Unified Communications, CTI, VoIP, ACD, WAN, Cisco Technologies, Integration, Ethernet, ISDN, SIP, IVR, Contact Centers, System Deployment, Technical Support, Networking, TL1, Routers, Switches, Linux, Unix Operating Systems, Sybase, Business Objects, Hardware Support, Active Directory, VMware ESX, Windows Server, Call Centers, Call Routing, Customer Experience, Agile Methodologies
Education
Indian Hills Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Computer Science
Aspect Software 2006 - Present
Concerto Software (nka Aspect Software) 2005 - 2006
Rockwell FirstPoint (nka Aspect Software) April 1995 - 2005
US Navy July 1989 - July 1993
Skills
Microsoft SQL Server, Java, SQL, XML, Web Services, Telecommunications, TCP/IP, Telephony, Unified Communications, CTI, VoIP, ACD, WAN, Cisco Technologies, Integration, Ethernet, ISDN, SIP, IVR, Contact Centers, System Deployment, Technical Support, Networking, TL1, Routers, Switches, Linux, Unix Operating Systems, Sybase, Business Objects, Hardware Support, Active Directory, VMware ESX, Windows Server, Call Centers, Call Routing, Customer Experience, Agile Methodologies
Education
Indian Hills Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Computer Science
Mary Thompson Mary Thompson's Aspect Software Experience February 2007 - January 2015
Job
Industry Computer Software
Experience
Aspect Software February 2007 - January 2015
Aspect Software February 2000 - January 2007
GE Captital Mortgage July 1996 - October 1998
GE Capital Mortgage 1989 - 1996
IBM - ROLM 1985 - 1989
IBM - ROLM 1981 - 1985
Skills
Call Center, CTI, IVR, Unified Communications, ACD, Solution Selling, Contact Centers, Call Logging, Salesforce.com, Customer Experience, Cloud Computing, Unified Messaging, Telephony, VoIP, SIP, Inbound Marketing, Enterprise Software, Telecommunications, Professional Services, Integration, Product Marketing, IP, SaaS, Workforce Management, Pre-sales, Avaya, Call Centers, Strategic Partnerships, CRM, Consulting, Analytics, Sales Engineering, Sales Enablement, Mobile Devices, Business Alliances, Video Conferencing, Speech Recognition, Solution Architecture, Go-to-market Strategy, Managed Services, Lead Generation, Account Management, Software Industry, Marketing Automation, Speech Analytics, Wireless, Selling, Direct Sales, Vendor Management, Channel Partners
Education
Indiana University of Pennsylvania 1975 — 1979
BS, Consumer Services - Business Concentration
Aspect Software February 2007 - January 2015
Aspect Software February 2000 - January 2007
GE Captital Mortgage July 1996 - October 1998
GE Capital Mortgage 1989 - 1996
IBM - ROLM 1985 - 1989
IBM - ROLM 1981 - 1985
Skills
Call Center, CTI, IVR, Unified Communications, ACD, Solution Selling, Contact Centers, Call Logging, Salesforce.com, Customer Experience, Cloud Computing, Unified Messaging, Telephony, VoIP, SIP, Inbound Marketing, Enterprise Software, Telecommunications, Professional Services, Integration, Product Marketing, IP, SaaS, Workforce Management, Pre-sales, Avaya, Call Centers, Strategic Partnerships, CRM, Consulting, Analytics, Sales Engineering, Sales Enablement, Mobile Devices, Business Alliances, Video Conferencing, Speech Recognition, Solution Architecture, Go-to-market Strategy, Managed Services, Lead Generation, Account Management, Software Industry, Marketing Automation, Speech Analytics, Wireless, Selling, Direct Sales, Vendor Management, Channel Partners
Education
Indiana University of Pennsylvania 1975 — 1979
BS, Consumer Services - Business Concentration
Michael Thum Michael Thum's Aspect Software Experience August 2006 - Present
Job Senior Manager Oracle Consulting Practice
Industry Information Technology and Services
Experience
Aspect Software August 2006 - Present
Agilent Technologies 2005 - 2006
Agilent Technologies 2001 - 2005
Agilent Technologies 1998 - 2000
Hewlett-Packard 1993 - 1998
Hewlett-Packard 1986 - 1990
Skills
PMP, Program Management, Professional Services, Consulting, Oracle Applications, Order Management, Oracle HR, Software Project..., Enterprise Architecture, SDLC, Business Intelligence, Integration, Project Management, Oracle, PMO, Management, CRM, Enterprise Software, Team Leadership
Education
University of San Francisco 1986 — 1990
BS
Evergreen Valley College
AA
Aspect Software - Oracle Education
Aspect Software August 2006 - Present
Agilent Technologies 2005 - 2006
Agilent Technologies 2001 - 2005
Agilent Technologies 1998 - 2000
Hewlett-Packard 1993 - 1998
Hewlett-Packard 1986 - 1990
Skills
PMP, Program Management, Professional Services, Consulting, Oracle Applications, Order Management, Oracle HR, Software Project..., Enterprise Architecture, SDLC, Business Intelligence, Integration, Project Management, Oracle, PMO, Management, CRM, Enterprise Software, Team Leadership
Education
University of San Francisco 1986 — 1990
BS
Evergreen Valley College
AA
Aspect Software - Oracle Education
Brett Gibson Brett Gibson's Aspect Software Experience January 2010 - October 2011
Job
Industry Information Technology and Services
Experience
Centene Corporation October 2011 - Present
Aspect Software January 2010 - October 2011
Quilogy (now Aspect Software) August 1995 - January 2010
Quilogy 1999 - 2007
Quilogy 1997 - 1999
Quilogy 1995 - 1997
Citicorp Mortgage 1992 - 1994
Skills
SaaS, Professional Services, Business Intelligence, Program Management, Integration, Cross-functional Team..., Enterprise Software, Cloud Computing, Project Management, Solution Selling, Leadership, CRM, Management, IT Strategy, Strategic Planning, Team Building, Sales Operations, Vendor Management, SharePoint, Training, Operations Management, Team Management, Software Project..., Information Technology, Sales, Business Development, Process Improvement, Product Management
Education
Eastern Illinois University 1991 — 1992
MBA
Eastern Illinois University 1987 — 1991
Computer Management
Centene Corporation October 2011 - Present
Aspect Software January 2010 - October 2011
Quilogy (now Aspect Software) August 1995 - January 2010
Quilogy 1999 - 2007
Quilogy 1997 - 1999
Quilogy 1995 - 1997
Citicorp Mortgage 1992 - 1994
Skills
SaaS, Professional Services, Business Intelligence, Program Management, Integration, Cross-functional Team..., Enterprise Software, Cloud Computing, Project Management, Solution Selling, Leadership, CRM, Management, IT Strategy, Strategic Planning, Team Building, Sales Operations, Vendor Management, SharePoint, Training, Operations Management, Team Management, Software Project..., Information Technology, Sales, Business Development, Process Improvement, Product Management
Education
Eastern Illinois University 1991 — 1992
MBA
Eastern Illinois University 1987 — 1991
Computer Management
Dwayne Sharpe Dwayne Sharpe's Aspect Software Experience March 1999 - June 2002
Job Instructional Designer/Interactive Technology Specialist
Industry Information Technology and Services
Experience
Nike/Sunrise Systems, Inc. August 2014 - November 2014
Vanick Digital April 2014 - August 2014
Savant Learning Systems December 2013 - January 2014
General Board of Discipleship December 2010 - September 2013
LifeWay Christian Resources May 2007 - June 2010
LifeWay Christian Resources May 2004 - May 2007
LifeWay Christian Resources October 2002 - May 2004
Aspect Software March 1999 - June 2002
Skills
Web Content Management, CMS, SEO, MAM, Process Management, Agile Methodologies, New Media, Content Management, Social Media, Project Management, Blogging, Editing, Web Design, Publishing, Management, Web Development, E-commerce, Email Marketing, Digital Media, Creative Direction, InDesign, Strategy, Marketing, Mac, Advertising, Content Strategy, Graphic Design, Adobe Creative Suite, Magazines, Leadership, Content Development, Social Networking, Social Media Marketing, Online Advertising, CRM, Newsletters, Copywriting, Web Analytics, Digital Strategy, Online Marketing, Copy Editing, Streaming Media, Video Production, Video Editing, Digital Video, Cloud Applications, Cloud Storage
Education
James Madison University 1990 — 1994
BM Music Business
Bedford High School 1986 — 1990
Nike/Sunrise Systems, Inc. August 2014 - November 2014
Vanick Digital April 2014 - August 2014
Savant Learning Systems December 2013 - January 2014
General Board of Discipleship December 2010 - September 2013
LifeWay Christian Resources May 2007 - June 2010
LifeWay Christian Resources May 2004 - May 2007
LifeWay Christian Resources October 2002 - May 2004
Aspect Software March 1999 - June 2002
Skills
Web Content Management, CMS, SEO, MAM, Process Management, Agile Methodologies, New Media, Content Management, Social Media, Project Management, Blogging, Editing, Web Design, Publishing, Management, Web Development, E-commerce, Email Marketing, Digital Media, Creative Direction, InDesign, Strategy, Marketing, Mac, Advertising, Content Strategy, Graphic Design, Adobe Creative Suite, Magazines, Leadership, Content Development, Social Networking, Social Media Marketing, Online Advertising, CRM, Newsletters, Copywriting, Web Analytics, Digital Strategy, Online Marketing, Copy Editing, Streaming Media, Video Production, Video Editing, Digital Video, Cloud Applications, Cloud Storage
Education
James Madison University 1990 — 1994
BM Music Business
Bedford High School 1986 — 1990
Jay Wohlken's Aspect Software Experience May 2006 - April 2007
Job Director, Web Technology at Asurion
Industry Computer Software
Experience
Asurion November 2010 - Present
Edgenet April 2007 - November 2010
Edgenet April 2007 - March 2009
Aspect Software May 2006 - April 2007
Aspect June 2003 - May 2006
ClientLogic November 2002 - March 2003
DuPont June 2001 - August 2001
Sprint PCS December 1999 - June 2000
TCS Management Group, Inc June 1997 - November 1999
Skills
SDLC, SaaS, Strategy, Product Management, Strategic Partnerships, Cross-functional Team..., Management, Product Marketing, Leadership, Analytics, Product Lifecycle..., Mobile Devices, Management Consulting, Enterprise Software, Business Development, Marketing Strategy, Scrum, Software Development, Start-ups, Go-to-market Strategy, Agile Methodologies
Education
Duke University (Fuqua School of Business) 2000 — 2002
MBA, Marketing
Vanderbilt University 1993 — 1997
BA, Psychology & German
Penncrest High School 1989 — 1993
General Preparatory, Class Valedictorian
Asurion November 2010 - Present
Edgenet April 2007 - November 2010
Edgenet April 2007 - March 2009
Aspect Software May 2006 - April 2007
Aspect June 2003 - May 2006
ClientLogic November 2002 - March 2003
DuPont June 2001 - August 2001
Sprint PCS December 1999 - June 2000
TCS Management Group, Inc June 1997 - November 1999
Skills
SDLC, SaaS, Strategy, Product Management, Strategic Partnerships, Cross-functional Team..., Management, Product Marketing, Leadership, Analytics, Product Lifecycle..., Mobile Devices, Management Consulting, Enterprise Software, Business Development, Marketing Strategy, Scrum, Software Development, Start-ups, Go-to-market Strategy, Agile Methodologies
Education
Duke University (Fuqua School of Business) 2000 — 2002
MBA, Marketing
Vanderbilt University 1993 — 1997
BA, Psychology & German
Penncrest High School 1989 — 1993
General Preparatory, Class Valedictorian
Bill Anton Bill Anton's Aspect Software Experience June 2006 - August 2009
Job Independent Consultant at Prime Data Intelligence
Industry Information Technology and Services
Experience
Linchpin People June 2015 - Present
Prime Data Intelligence June 2013 - Present
RDA Corporation October 2011 - June 2013
Inmar (contract via RDA) May 2012 - January 2013
Rock-Tenn Company (contract via RDA) November 2011 - May 2012
Coca-Cola Refreshments January 2011 - October 2011
Coca-Cola Enterprises September 2009 - January 2011
Aspect Software June 2006 - August 2009
Skills
Microsoft SQL Server, SSIS, SSRS, SSAS, OLAP, Data Warehousing, DWBI, Business Intelligence, PowerPivot, SQL, Master Data Management, Analysis Services, Agile Methodologies, Databases, Database Design, SharePoint, Data Warehouse..., Dimensional Modeling, Business Intelligence..., MDX, Requirements Analysis, Business Analysis, Performance Point, ETL
Education
Georgia Institute of Technology 2000 — 2005
BS, Computer Engineering
Linchpin People June 2015 - Present
Prime Data Intelligence June 2013 - Present
RDA Corporation October 2011 - June 2013
Inmar (contract via RDA) May 2012 - January 2013
Rock-Tenn Company (contract via RDA) November 2011 - May 2012
Coca-Cola Refreshments January 2011 - October 2011
Coca-Cola Enterprises September 2009 - January 2011
Aspect Software June 2006 - August 2009
Skills
Microsoft SQL Server, SSIS, SSRS, SSAS, OLAP, Data Warehousing, DWBI, Business Intelligence, PowerPivot, SQL, Master Data Management, Analysis Services, Agile Methodologies, Databases, Database Design, SharePoint, Data Warehouse..., Dimensional Modeling, Business Intelligence..., MDX, Requirements Analysis, Business Analysis, Performance Point, ETL
Education
Georgia Institute of Technology 2000 — 2005
BS, Computer Engineering
Madhu Mathur Madhu Mathur's Aspect Software Experience January 2013 - June 2014
Job
Industry Computer Software
Experience
Aspect Software January 2013 - June 2014
Unify Square Inc. June 2011 - December 2011
UniVistaar Solutions LLC January 2010 - May 2011
Aspect Software August 2005 - November 2009
Concerto Software January 2002 - July 2005
Cellit Technologies January 1995 - December 2001
Intersoft Corporation July 1992 - November 1994
Digital Equipment Corporation October 1990 - July 1992
Skills
Team Building, Integration, System Architecture, Unified Communications, Project Management, Strategic Planning, Offshoring, Enterprise Software, SaaS, Cloud Computing, Product Management, VoIP, Telecommunications, Professional Services, Software Development, Agile Methodologies, Business Intelligence, Pentaho, Executive Management, Strategy, Disaster Recovery, Strategic Partnerships, Web Services, CRM, Leadership, Go-to-market Strategy, Mobile Applications, Mergers & Acquisitions, CTI, SIP, Program Management, IVR, Solution Architecture, Software Engineering, Cross-functional Team..., Business Process, Start-ups, IP, Outsourcing, Management, Contact Centers, Virtualization, Solution Selling, Distributed Systems, Data Center, Telephony, Software Project..., Vendor Management, Product Development, Enterprise Architecture
Education
Florida Atlantic University 1995 — 1996
M.S
University of Mysore 1982 — 1986
B.S
Aspect Software January 2013 - June 2014
Unify Square Inc. June 2011 - December 2011
UniVistaar Solutions LLC January 2010 - May 2011
Aspect Software August 2005 - November 2009
Concerto Software January 2002 - July 2005
Cellit Technologies January 1995 - December 2001
Intersoft Corporation July 1992 - November 1994
Digital Equipment Corporation October 1990 - July 1992
Skills
Team Building, Integration, System Architecture, Unified Communications, Project Management, Strategic Planning, Offshoring, Enterprise Software, SaaS, Cloud Computing, Product Management, VoIP, Telecommunications, Professional Services, Software Development, Agile Methodologies, Business Intelligence, Pentaho, Executive Management, Strategy, Disaster Recovery, Strategic Partnerships, Web Services, CRM, Leadership, Go-to-market Strategy, Mobile Applications, Mergers & Acquisitions, CTI, SIP, Program Management, IVR, Solution Architecture, Software Engineering, Cross-functional Team..., Business Process, Start-ups, IP, Outsourcing, Management, Contact Centers, Virtualization, Solution Selling, Distributed Systems, Data Center, Telephony, Software Project..., Vendor Management, Product Development, Enterprise Architecture
Education
Florida Atlantic University 1995 — 1996
M.S
University of Mysore 1982 — 1986
B.S
Prasan Kaikini's Aspect Software Experience November 2012 - March 2014
Job Sr. Software Manager and Architect, Web and Mobile Applications
Industry Computer Software
Experience
Lamprey Networks May 2012 - Present
Aspect Software November 2012 - March 2014
Expicient Inc 2011 - 2012
i - Rongo Medi - Soft Corporation 2011 - 2011
Aspect Software 2009 - 2011
Nokia Siemens Networks (was Siemens Network Convergence) 2002 - 2008
Castle Networks/Unisphere Networks 1998 - 2002
Bay Networks 1997 - 1998
Cabletron 1989 - 1997
AT&T 1986 - 1989
Skills
Java, Web Services, Eclipse, SOAP, Team Management, Project Management, Virtual Teams, Objective-C, XCode, Agile/Scrum, Agile Methodologies, Scrum, VoIP, Start-ups, Software Project..., Software Development, Software Engineering, Tomcat, Xcode, Enterprise Software, C++, Product Management, Java Enterprise Edition, Object Oriented Design, Mobile Applications, Cross-functional Team...
Education
University of Wisconsin, Madison 1984 — 1986
MS, Computer Science
Indian Institute of Technology, Madras 1977 — 1982
BTech, Chemical Engineering
Lamprey Networks May 2012 - Present
Aspect Software November 2012 - March 2014
Expicient Inc 2011 - 2012
i - Rongo Medi - Soft Corporation 2011 - 2011
Aspect Software 2009 - 2011
Nokia Siemens Networks (was Siemens Network Convergence) 2002 - 2008
Castle Networks/Unisphere Networks 1998 - 2002
Bay Networks 1997 - 1998
Cabletron 1989 - 1997
AT&T 1986 - 1989
Skills
Java, Web Services, Eclipse, SOAP, Team Management, Project Management, Virtual Teams, Objective-C, XCode, Agile/Scrum, Agile Methodologies, Scrum, VoIP, Start-ups, Software Project..., Software Development, Software Engineering, Tomcat, Xcode, Enterprise Software, C++, Product Management, Java Enterprise Edition, Object Oriented Design, Mobile Applications, Cross-functional Team...
Education
University of Wisconsin, Madison 1984 — 1986
MS, Computer Science
Indian Institute of Technology, Madras 1977 — 1982
BTech, Chemical Engineering
Nitin Gulati, MCSE's Aspect Software Experience March 2009 - Present
Job Principal Analytics Architect
Industry Information Technology and Services
Experience
Aspect Software March 2009 - Present
FactSet Research Systems December 2007 - February 2009
IBM Global Services August 2007 - December 2007
Freddie Mac December 2006 - August 2007
Skills
Microsoft BI Stack, Business Intelligence, Data Warehousing, SQL Server, Databases, ETL, SSRS, SSIS, Business Intelligence..., SSAS, Dashboards, SharePoint, Data Modeling, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, T-SQL, Business Analysis, Requirements Gathering, SQL, Analysis Services, SDLC, Software Project..., .NET, Database Design, Strategy, OLAP, Dimensional Modeling, Dashboard, Data Integration, PL/SQL, Solution Architecture, MDX, Data Warehouse..., Master Data Management, Data Migration, SOA
Education
Fairleigh Dickinson University 2004 — 2006
Masters, Electrical Engg
Thapar Institute of Engineering and Technology 1999 — 2003
BE, Electronics & Communications
Bhavan Vidyalaya 1993 — 1997
High School
Aspect Software March 2009 - Present
FactSet Research Systems December 2007 - February 2009
IBM Global Services August 2007 - December 2007
Freddie Mac December 2006 - August 2007
Skills
Microsoft BI Stack, Business Intelligence, Data Warehousing, SQL Server, Databases, ETL, SSRS, SSIS, Business Intelligence..., SSAS, Dashboards, SharePoint, Data Modeling, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, T-SQL, Business Analysis, Requirements Gathering, SQL, Analysis Services, SDLC, Software Project..., .NET, Database Design, Strategy, OLAP, Dimensional Modeling, Dashboard, Data Integration, PL/SQL, Solution Architecture, MDX, Data Warehouse..., Master Data Management, Data Migration, SOA
Education
Fairleigh Dickinson University 2004 — 2006
Masters, Electrical Engg
Thapar Institute of Engineering and Technology 1999 — 2003
BE, Electronics & Communications
Bhavan Vidyalaya 1993 — 1997
High School
Christina Cowell's Aspect Software Experience February 2015 - Present
Job Product Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Jay Harrison's Aspect Software Experience May 1995 - July 2008
Job Marketing Project Mgmt, Web Content, Event Mgmt and Digital Marketing
Industry Telecommunications
Experience
CLP Central March 2014 - Present
UCStrategies.com November 2009 - Present
UCStrategies August 2010 - December 2012
Aspect Software May 1995 - July 2008
Rockwell FirstPoint Contact 1998 - 2002
Rockwell Switching Systems 1995 - 1998
Videojet Systems International 1988 - 1995
Skills
Project Management, Video Production, Branding & Identity, Web Content Management, Management, Unified Communications, Leadership, Marketing, Social Media, Product Management, Analytics, Call Centers, Telecommunications, IVR, Program Management, Strategic Partnerships
Education
Iowa State University
BS
Iowa State University
CLP Central March 2014 - Present
UCStrategies.com November 2009 - Present
UCStrategies August 2010 - December 2012
Aspect Software May 1995 - July 2008
Rockwell FirstPoint Contact 1998 - 2002
Rockwell Switching Systems 1995 - 1998
Videojet Systems International 1988 - 1995
Skills
Project Management, Video Production, Branding & Identity, Web Content Management, Management, Unified Communications, Leadership, Marketing, Social Media, Product Management, Analytics, Call Centers, Telecommunications, IVR, Program Management, Strategic Partnerships
Education
Iowa State University
BS
Iowa State University
John Lum's Aspect Software Experience 2014 - Present
Job Innovative IT Professional
Industry Information Technology and Services
Experience
Aspect Software 2014 - Present
Aspect Software 2012 - 2014
Aspect Software 2010 - 2012
Citigroup 1996 - 2008
Bell Atlantic Network Integration 1996 - 1996
JP Morgan 1982 - 1996
Skills
IT Management, Business Analysis, Cloud Computing, Business Intelligence, IT Service Management, Business Process, Contact Centers, Strategy, Vendor Management, Management, Financial Services, Security, Strategic Planning, Risk Management, System Deployment, Telecommunications, SDLC, Product Management, Solution Architecture, Integration, Networking, Call Center, Enterprise Architecture, IT Strategy, Unified Communications, CRM, Data Center, Outsourcing, Architecture, Software Development, Call Centers, Process Improvement, Change Management, Business Process..., ITIL, Disaster Recovery, Budgets, Cisco Technologies, Project Management, Program Management, Unix, Technical Support
Education
Fordham University
BA, Information Science
Fordham University - Graduate School of Business Administration
MBA, Information & Communication Systems
Aspect Software 2014 - Present
Aspect Software 2012 - 2014
Aspect Software 2010 - 2012
Citigroup 1996 - 2008
Bell Atlantic Network Integration 1996 - 1996
JP Morgan 1982 - 1996
Skills
IT Management, Business Analysis, Cloud Computing, Business Intelligence, IT Service Management, Business Process, Contact Centers, Strategy, Vendor Management, Management, Financial Services, Security, Strategic Planning, Risk Management, System Deployment, Telecommunications, SDLC, Product Management, Solution Architecture, Integration, Networking, Call Center, Enterprise Architecture, IT Strategy, Unified Communications, CRM, Data Center, Outsourcing, Architecture, Software Development, Call Centers, Process Improvement, Change Management, Business Process..., ITIL, Disaster Recovery, Budgets, Cisco Technologies, Project Management, Program Management, Unix, Technical Support
Education
Fordham University
BA, Information Science
Fordham University - Graduate School of Business Administration
MBA, Information & Communication Systems
Erik Pasnak's Aspect Software Experience February 2000 - November 2010
Job Customer Experience Strategist
Industry Telecommunications
Experience
Interactions LLC August 2015 - Present
Avaya February 2015 - July 2015
Genesys April 2014 - January 2015
Genesys September 2011 - April 2014
Convergys November 2010 - 2011
Aspect Software February 2000 - November 2010
Eaton Corporation April 1991 - February 2000
Skills
MCTS, Contact Centers, VoIP, Microsoft Certified..., Call Logging, CTI, IVR, ACD, Unified Communications, Microsoft Technologies, Enterprise Software, Telephony, Avaya, CRM, Call Center, Call Centers, Channel Partners, Call Routing, Cisco Call Manager, Cisco Technologies, Cloud Computing, Customer Experience, Data Center, Genesys, Go-to-market Strategy, Hosted Services, IP, IP PBX, Inbound Marketing, Integration, Managed Services, Lync, Mobile Devices, Pre-sales, Professional Services, RFP, Routing, SIP, SIP Trunking, SaaS, Sales Engineering, Salesforce.com, Solution Architecture, Solution Selling, Speech Recognition, Switches, System Deployment, TCP/IP, Telecommunications, Unified Messaging
Education
University of South Florida 1986 — 1991
BSEE
Indian River Community College
Interactions LLC August 2015 - Present
Avaya February 2015 - July 2015
Genesys April 2014 - January 2015
Genesys September 2011 - April 2014
Convergys November 2010 - 2011
Aspect Software February 2000 - November 2010
Eaton Corporation April 1991 - February 2000
Skills
MCTS, Contact Centers, VoIP, Microsoft Certified..., Call Logging, CTI, IVR, ACD, Unified Communications, Microsoft Technologies, Enterprise Software, Telephony, Avaya, CRM, Call Center, Call Centers, Channel Partners, Call Routing, Cisco Call Manager, Cisco Technologies, Cloud Computing, Customer Experience, Data Center, Genesys, Go-to-market Strategy, Hosted Services, IP, IP PBX, Inbound Marketing, Integration, Managed Services, Lync, Mobile Devices, Pre-sales, Professional Services, RFP, Routing, SIP, SIP Trunking, SaaS, Sales Engineering, Salesforce.com, Solution Architecture, Solution Selling, Speech Recognition, Switches, System Deployment, TCP/IP, Telecommunications, Unified Messaging
Education
University of South Florida 1986 — 1991
BSEE
Indian River Community College
Hyeeun Lim's Aspect Software Experience September 2013 - April 2015
Job Web Developer at CooperVision Websystem3
Industry Information Technology and Services
Experience
CooperVision May 2015 - Present
Aspect Software September 2013 - April 2015
Intel Corporation October 2012 - August 2013
SynapSense Corporation August 2007 - September 2012
Carlson school of management May 2006 - May 2007
MyCollegeHousing.com February 2005 - April 2005
CJ Systems December 2000 - November 2004
Seoul Development Institute January 1999 - December 1999
Skills
Java, Swing, Groovy, XSLT, XML, C#, Software Development, T-SQL, Python, MySQL, Software Design, SQL, Microsoft SQL Server, Git, Visual Studio, Object Oriented Design, REST, JavaScript, ASP.NET, Web Applications, HTML, VB.NET, Agile Methodologies, Eclipse, JUnit, Databases, .NET, Test Automation, Data Mining, OOP, JSON
Education
University of Minnesota-Twin Cities 2005 — 2007
Master, Computer science
Illinois Institute of Technology 2005 — 2005
Computer science
한양대학교 / Hanyang University 1996 — 2000
Bachelor of Engineering (B.E.), City/Urban, Community and Regional Planning
CooperVision May 2015 - Present
Aspect Software September 2013 - April 2015
Intel Corporation October 2012 - August 2013
SynapSense Corporation August 2007 - September 2012
Carlson school of management May 2006 - May 2007
MyCollegeHousing.com February 2005 - April 2005
CJ Systems December 2000 - November 2004
Seoul Development Institute January 1999 - December 1999
Skills
Java, Swing, Groovy, XSLT, XML, C#, Software Development, T-SQL, Python, MySQL, Software Design, SQL, Microsoft SQL Server, Git, Visual Studio, Object Oriented Design, REST, JavaScript, ASP.NET, Web Applications, HTML, VB.NET, Agile Methodologies, Eclipse, JUnit, Databases, .NET, Test Automation, Data Mining, OOP, JSON
Education
University of Minnesota-Twin Cities 2005 — 2007
Master, Computer science
Illinois Institute of Technology 2005 — 2005
Computer science
한양대학교 / Hanyang University 1996 — 2000
Bachelor of Engineering (B.E.), City/Urban, Community and Regional Planning
Sherri Moyen's Aspect Software Experience May 2014 - Present
Job Corporate Controller at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2014 - Present
Aspect Software April 2013 - May 2014
Aspect Software November 2012 - April 2013
Aspect Software May 2009 - November 2012
HeartWare Inc February 2009 - May 2009
IONA Technologies March 2006 - January 2009
3Com Corporation May 2005 - March 2006
Skyworks Solutions Inc. August 2002 - May 2005
Allmerica Financial Corporation May 1998 - August 2002
Skills
Financial Reporting, SOX, Accounting, Mergers, SEC reporting, Forecasting, Process Improvement, Financial Analysis, Financial Accounting, Sarbanes-Oxley Act, SEC filings, Revenue Recognition, Auditing, Internal Controls, Financial Modeling, US GAAP, Sarbanes-Oxley, Due Diligence, Treasury, GAAP, PeopleSoft, Accounts Payable, Cash Management, IFRS, Hyperion Enterprise, Consolidation, Managerial Finance, Variance Analysis, Finance, Budgets, Payroll, Management, SAP, Mergers & Acquisitions, Financial Statements, Cost Accounting, Account Reconciliation, Strategic Financial..., Acquisition Integration, General Ledger, Internal Audit, Essbase, Accounts Receivable, External Audit, Leadership, Business Process..., ERP, Executive Management, Analysis
Education
Nichols College 1999 — 2002
Masters, Business Administration
Fitchburg State University 1994 — 1998
Bachelors, Business Administration
Leominster High
Aspect Software May 2014 - Present
Aspect Software April 2013 - May 2014
Aspect Software November 2012 - April 2013
Aspect Software May 2009 - November 2012
HeartWare Inc February 2009 - May 2009
IONA Technologies March 2006 - January 2009
3Com Corporation May 2005 - March 2006
Skyworks Solutions Inc. August 2002 - May 2005
Allmerica Financial Corporation May 1998 - August 2002
Skills
Financial Reporting, SOX, Accounting, Mergers, SEC reporting, Forecasting, Process Improvement, Financial Analysis, Financial Accounting, Sarbanes-Oxley Act, SEC filings, Revenue Recognition, Auditing, Internal Controls, Financial Modeling, US GAAP, Sarbanes-Oxley, Due Diligence, Treasury, GAAP, PeopleSoft, Accounts Payable, Cash Management, IFRS, Hyperion Enterprise, Consolidation, Managerial Finance, Variance Analysis, Finance, Budgets, Payroll, Management, SAP, Mergers & Acquisitions, Financial Statements, Cost Accounting, Account Reconciliation, Strategic Financial..., Acquisition Integration, General Ledger, Internal Audit, Essbase, Accounts Receivable, External Audit, Leadership, Business Process..., ERP, Executive Management, Analysis
Education
Nichols College 1999 — 2002
Masters, Business Administration
Fitchburg State University 1994 — 1998
Bachelors, Business Administration
Leominster High
Alan Burnstine's Aspect Software Experience 2005 - 2009
Job Senior Business Liaison at Amtrak
Industry Telecommunications
Experience
Amtrak October 2011 - Present
Amtrak / DISYS March 2010 - September 2011
Aspect Software 2005 - 2009
Aspect Communications 2004 - 2005
Aspect Communications 2001 - 2004
Aspect Telecommunications 1999 - 2000
Aspect Telecommunications 1996 - 1999
Aspect Telecommunications 1995 - 1996
MCI 1987 - 1995
Skills
IVR, ACD, CTI, Unified Communications, Telephony, VoIP, Contact Centers, Call Center, Telecommunications, Cloud Computing, SaaS, Enterprise Software, Management, System Deployment, Integration, Managed Services, System Architecture, Workforce Management, Vendor Management, Software Development, Business Analysis, Product Management, Call Centers, CRM, Professional Services, Pre-sales, Solution Architecture, Technical Support, Mobile Devices, SIP, Solution Selling, Avaya, IP, Program Management, Data Center
Education
Dutchess Community College
Amtrak October 2011 - Present
Amtrak / DISYS March 2010 - September 2011
Aspect Software 2005 - 2009
Aspect Communications 2004 - 2005
Aspect Communications 2001 - 2004
Aspect Telecommunications 1999 - 2000
Aspect Telecommunications 1996 - 1999
Aspect Telecommunications 1995 - 1996
MCI 1987 - 1995
Skills
IVR, ACD, CTI, Unified Communications, Telephony, VoIP, Contact Centers, Call Center, Telecommunications, Cloud Computing, SaaS, Enterprise Software, Management, System Deployment, Integration, Managed Services, System Architecture, Workforce Management, Vendor Management, Software Development, Business Analysis, Product Management, Call Centers, CRM, Professional Services, Pre-sales, Solution Architecture, Technical Support, Mobile Devices, SIP, Solution Selling, Avaya, IP, Program Management, Data Center
Education
Dutchess Community College
Malcom Strandberg's Aspect Software Experience 1982 - February 2014
Job Research and Development Chief Architect
Industry Computer Software
Experience
Aspect Software 1982 - February 2014
Davox 1989 - 2002
Voice Computer Technologies 1982 - 1989
COM-DEV 1978 - 1982
Miratek 1975 - 1977
Polaroid 1972 - 1972
Skills
Enterprise Software, SaaS, IVR, Cloud Computing, CTI, Professional Services, VoIP, Solution Selling, Unified Communications, Integration, Pre-sales, ACD, SIP, Contact Centers, System Architecture, Telephony, Agile Methodologies, Visual Studio, Call Centers, Product Management, XML, Workforce Management, Vendor Management, Solution Architecture, Microsoft SQL Server, Web Services, Linux, IP, ClearCase, Call Logging, C#, Unix, Business Intelligence, System Deployment, SharePoint, .NET, Telecommunications
Education
Harvard University 1969 — 1973
Bachelor of Arts (BA)
Aspect Software 1982 - February 2014
Davox 1989 - 2002
Voice Computer Technologies 1982 - 1989
COM-DEV 1978 - 1982
Miratek 1975 - 1977
Polaroid 1972 - 1972
Skills
Enterprise Software, SaaS, IVR, Cloud Computing, CTI, Professional Services, VoIP, Solution Selling, Unified Communications, Integration, Pre-sales, ACD, SIP, Contact Centers, System Architecture, Telephony, Agile Methodologies, Visual Studio, Call Centers, Product Management, XML, Workforce Management, Vendor Management, Solution Architecture, Microsoft SQL Server, Web Services, Linux, IP, ClearCase, Call Logging, C#, Unix, Business Intelligence, System Deployment, SharePoint, .NET, Telecommunications
Education
Harvard University 1969 — 1973
Bachelor of Arts (BA)
Glenn Wilensky's Aspect Software Experience April 2003 - May 2014
Job Vice President Professional Services at Intermedix
Industry Information Technology and Services
Experience
Intermedix February 2015 - Present
Aspect Software April 2003 - May 2014
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) June 2004 - April 2005
BellSouth Communication Systems March 2003 - June 2004
BellSouth April 1988 - December 2002
Tadiran March 1986 - April 1988
Institute of Nuclear Power Operations 1984 - 1986
Skills
Unified Communications, Professional Services, Contact Management, Contact Centre, Microsoft Lync, Contract Negotiations, Business Planning, Financial Modeling, Telecommunications, CTI, IVR, Sales, SaaS, Solution Selling, Cloud Computing, Contact Centers, Managed Services, Business Development, Strategy, Channel Partners, Integration, ACD, Contract Negotiation, Workforce Management, Lync, Software Industry, Partner Management, Telephony, VoIP, Product Management, Cross-functional Team..., Business Alliances, SIP, Customer Experience, Strategic Partnerships, Pre-sales, Go-to-market Strategy, Enterprise Software, Salesforce.com, Call Centers, System Deployment, Selling, Solution Architecture, Sales Enablement
Education
National Louis University 1989 — 1991
Bachelor of Arts, Organization Management
Georgia Institute of Technology 1982 — 1985
vp, Aerospace Engineering
Intermedix February 2015 - Present
Aspect Software April 2003 - May 2014
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) June 2004 - April 2005
BellSouth Communication Systems March 2003 - June 2004
BellSouth April 1988 - December 2002
Tadiran March 1986 - April 1988
Institute of Nuclear Power Operations 1984 - 1986
Skills
Unified Communications, Professional Services, Contact Management, Contact Centre, Microsoft Lync, Contract Negotiations, Business Planning, Financial Modeling, Telecommunications, CTI, IVR, Sales, SaaS, Solution Selling, Cloud Computing, Contact Centers, Managed Services, Business Development, Strategy, Channel Partners, Integration, ACD, Contract Negotiation, Workforce Management, Lync, Software Industry, Partner Management, Telephony, VoIP, Product Management, Cross-functional Team..., Business Alliances, SIP, Customer Experience, Strategic Partnerships, Pre-sales, Go-to-market Strategy, Enterprise Software, Salesforce.com, Call Centers, System Deployment, Selling, Solution Architecture, Sales Enablement
Education
National Louis University 1989 — 1991
Bachelor of Arts, Organization Management
Georgia Institute of Technology 1982 — 1985
vp, Aerospace Engineering
Alison Neal's Aspect Software Experience August 2014 - Present
Job Office Administrator at Aspect Software
Industry Computer Hardware
Experience
Aspect Software August 2014 - Present
Emdeon January 2014 - July 2014
Dell Inc. June 2011 - October 2013
Dell Computer,Inc May 2007 - June 2011
Bethlehem Centers of Nashville September 2005 - May 2007
Community IMPACT! April 2004 - August 2005
The Children's Shop 1997 - 2004
Skills
Team Building, Management, Account Management, SharePoint, Vendor Management, Salesforce.com, Call Center, Business Analysis
Education
Fashion Institute of Technology 1992 — 1996
Aspect Software August 2014 - Present
Emdeon January 2014 - July 2014
Dell Inc. June 2011 - October 2013
Dell Computer,Inc May 2007 - June 2011
Bethlehem Centers of Nashville September 2005 - May 2007
Community IMPACT! April 2004 - August 2005
The Children's Shop 1997 - 2004
Skills
Team Building, Management, Account Management, SharePoint, Vendor Management, Salesforce.com, Call Center, Business Analysis
Education
Fashion Institute of Technology 1992 — 1996
Donglu Xia's Aspect Software Experience April 2012 - August 2014
Job Principal VOIP engineer at Fidelity Investments
Industry Telecommunications
Experience
Fidelity Investments August 2014 - Present
Aspect Software April 2012 - August 2014
convergent networks October 2000 - March 2012
Guidant Corporation June 1998 - September 2000
Select Technologies, Inc January 1997 - June 1998
Skills
SIP, Linux, TCP/IP, C, Solaris, C++, XML, Testing, Embedded Software, Java
Education
Syracuse University 1995 — 1996
M.S., Computer Engineering
Fudan University 1991 — 1994
M.S., Electronic physics
Fudan University 1987 — 1991
Bachelor's Degree, Electronic physics
Fidelity Investments August 2014 - Present
Aspect Software April 2012 - August 2014
convergent networks October 2000 - March 2012
Guidant Corporation June 1998 - September 2000
Select Technologies, Inc January 1997 - June 1998
Skills
SIP, Linux, TCP/IP, C, Solaris, C++, XML, Testing, Embedded Software, Java
Education
Syracuse University 1995 — 1996
M.S., Computer Engineering
Fudan University 1991 — 1994
M.S., Electronic physics
Fudan University 1987 — 1991
Bachelor's Degree, Electronic physics
Sai Laxman Yelamanchili's Aspect Software Experience July 2007 - August 2009
Job Systems Engineer at Equifax
Industry Information Technology and Services
Experience
Equifax Workforce Solutions August 2009 - Present
Aspect Software July 2007 - August 2009
American Family Insurance March 2006 - October 2007
Metlife Insurance May 2005 - March 2006
East Tennesse State University August 2003 - April 2005
Skills
Agile Methodologies, Microsoft SQL Server, Web Services, Agile Project Management, ASP, ASP.NET, JavaSE, JavaScript, Oracle, Visual Studio, TFS, C#, VB.NET, Microsoft Office, SharePoint, Eclipse, ASP.NET MVC, Business Analysis, JSP
Education
East Tennessee State University 2003 — 2005
Master's degree, Computer Software Engineering
Utah State University 2002 — 2003
Master's degree, Computer Science
Equifax Workforce Solutions August 2009 - Present
Aspect Software July 2007 - August 2009
American Family Insurance March 2006 - October 2007
Metlife Insurance May 2005 - March 2006
East Tennesse State University August 2003 - April 2005
Skills
Agile Methodologies, Microsoft SQL Server, Web Services, Agile Project Management, ASP, ASP.NET, JavaSE, JavaScript, Oracle, Visual Studio, TFS, C#, VB.NET, Microsoft Office, SharePoint, Eclipse, ASP.NET MVC, Business Analysis, JSP
Education
East Tennessee State University 2003 — 2005
Master's degree, Computer Software Engineering
Utah State University 2002 — 2003
Master's degree, Computer Science
Steve J Schneider's Aspect Software Experience May 2000 - Present
Job Technical Support Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2000 - Present
Education
Georgia Institute of Technology 1993 — 2000
Aspect Software May 2000 - Present
Education
Georgia Institute of Technology 1993 — 2000
Nancy Dobrozdravic's Aspect Software Experience January 2011 - Present
Job VP, Marketing at Aspect Software
Industry Computer Software
Experience
Aspect Software January 2011 - Present
RiverGlass Inc. July 2009 - December 2011
SPSS, Inc. 1984 - 2007
Skills
Enterprise Software, SaaS, Analytics, Product Management, Solution Selling, CRM, Marketing, Competitive Analysis
Education
Goucher College 1975 — 1979
A.B., Political Science and Government
University of Chicago
Aspect Software January 2011 - Present
RiverGlass Inc. July 2009 - December 2011
SPSS, Inc. 1984 - 2007
Skills
Enterprise Software, SaaS, Analytics, Product Management, Solution Selling, CRM, Marketing, Competitive Analysis
Education
Goucher College 1975 — 1979
A.B., Political Science and Government
University of Chicago
Julie Fasone's Aspect Software Experience September 2005 - December 2009
Job Product Marketing Consultant
Industry Information Technology and Services
Experience
Aspect Software September 2005 - December 2009
Aspect Communications September 2001 - November 2002
Aspect Communications August 2000 - August 2001
Aspect Communications January 2000 - August 2000
TCS Management Group February 1999 - January 2000
Citysearch.com January 1997 - June 1998
CompuServe June 1995 - December 1996
CompuServe February 1991 - June 1995
Skills
Product Marketing, Sales Enablement, Product Launch, Social Media Marketing, Integrated Marketing, Integrated Marketing..., Enterprise Solution..., Communication Skills, Competitive Analysis, Cross-functional Team..., Go-to-market Strategy, RFP Content Management, Leadership, Management, Marketing
Education
The Ohio State University - The Max M. Fisher College of Business 1984 — 1987
Bachelor of Science Business Administration (B.S.B.A.), Marketing
Franklin University 1982 — 1984
Associate of Science Business Administration (A.S.B.A), Business
Aspect Software September 2005 - December 2009
Aspect Communications September 2001 - November 2002
Aspect Communications August 2000 - August 2001
Aspect Communications January 2000 - August 2000
TCS Management Group February 1999 - January 2000
Citysearch.com January 1997 - June 1998
CompuServe June 1995 - December 1996
CompuServe February 1991 - June 1995
Skills
Product Marketing, Sales Enablement, Product Launch, Social Media Marketing, Integrated Marketing, Integrated Marketing..., Enterprise Solution..., Communication Skills, Competitive Analysis, Cross-functional Team..., Go-to-market Strategy, RFP Content Management, Leadership, Management, Marketing
Education
The Ohio State University - The Max M. Fisher College of Business 1984 — 1987
Bachelor of Science Business Administration (B.S.B.A.), Marketing
Franklin University 1982 — 1984
Associate of Science Business Administration (A.S.B.A), Business
Greg Scarfo's Aspect Software Experience January 1999 - Present
Job Webmaster at Aspect Software
Industry Computer Software
Experience
Aspect Software January 1999 - Present
Aspect Software (a.k.a Concerto Software or Melita Inc. or Divine Inc.) January 1999 - January 2011
Webineering Associates 1993 - 2011
Concerto Software 1999 - 2003
Skills
VMware, Software Development, C#, Enterprise Software, Cloud Computing, JavaScript, SharePoint, Oracle, Web Applications, SaaS, Microsoft SQL Server, CSS, Agile Methodologies, XML, WCF, Unix, IIS, Requirements Analysis, Windows, SQL, .NET, Business Process, Solution Architecture, SDLC, System Deployment, Linux, ASP.NET, Visio, Web Services, HTML 5, HTML, Professional Services, Enterprise Architecture, Integration, Visual Studio, jQuery, Business Intelligence, SOA, Troubleshooting, Vendor Management, Web Development, Management, TCP/IP, CRM, Business Analysis, Project Planning, System Administration, Software Project..., Java, Databases
Education
Georgia Institute of Technology 1982 — 1984
Master's of Engineering, Nuclear Engineering (Fusion Technology)
Tulane University 1978 — 1982
Bachelor's of Science, Physics
Aspect Software January 1999 - Present
Aspect Software (a.k.a Concerto Software or Melita Inc. or Divine Inc.) January 1999 - January 2011
Webineering Associates 1993 - 2011
Concerto Software 1999 - 2003
Skills
VMware, Software Development, C#, Enterprise Software, Cloud Computing, JavaScript, SharePoint, Oracle, Web Applications, SaaS, Microsoft SQL Server, CSS, Agile Methodologies, XML, WCF, Unix, IIS, Requirements Analysis, Windows, SQL, .NET, Business Process, Solution Architecture, SDLC, System Deployment, Linux, ASP.NET, Visio, Web Services, HTML 5, HTML, Professional Services, Enterprise Architecture, Integration, Visual Studio, jQuery, Business Intelligence, SOA, Troubleshooting, Vendor Management, Web Development, Management, TCP/IP, CRM, Business Analysis, Project Planning, System Administration, Software Project..., Java, Databases
Education
Georgia Institute of Technology 1982 — 1984
Master's of Engineering, Nuclear Engineering (Fusion Technology)
Tulane University 1978 — 1982
Bachelor's of Science, Physics
David Bries's Aspect Software Experience June 1994 - Present
Job Principal Customer Support Field Services Engineer
Industry Telecommunications
Experience
Aspect Software June 1994 - Present
Aspect Software (fka Rockwell FirstPoint Contact/Electronic Commerce, Concerto Software) 1994 - Present
Skills
CTI, IVR, Call Logging, ACD, Unified Communications, SIP, Telecommunications, Call Center, Contact Centers, Troubleshooting, VoIP, Call Centers, Disaster Recovery, Telephony
Education
Indian Hills Community College 1992 — 1994
Bachelor of Applied Science (BASc), Electrical, Electronics and Communications Engineering
Aspect Software June 1994 - Present
Aspect Software (fka Rockwell FirstPoint Contact/Electronic Commerce, Concerto Software) 1994 - Present
Skills
CTI, IVR, Call Logging, ACD, Unified Communications, SIP, Telecommunications, Call Center, Contact Centers, Troubleshooting, VoIP, Call Centers, Disaster Recovery, Telephony
Education
Indian Hills Community College 1992 — 1994
Bachelor of Applied Science (BASc), Electrical, Electronics and Communications Engineering
Thomas Elsberry's Aspect Software Experience 1994 - 2001
Job Software Developer at Passport Health Communications
Industry Computer Software
Experience
Passport Health Communications September 2005 - Present
Passporthealth Communications 2005 - Present
Moore Educational Publishers, Inc. 2002 - 2005
iStudySmart 2001 - 2005
Aspect Software 1994 - 2001
TCS Management Group, Inc 1993 - 2000
Network Data Corporation 1991 - 1994
Skills
Software Development, Network Security, C#, Agile Methodologies, Microsoft SQL Server, .NET, JavaScript, Web Development, ASP.NET, XML, WCF, VB.NET, T-SQL, SQL
Education
Furman University 1968 — 1975
Passport Health Communications September 2005 - Present
Passporthealth Communications 2005 - Present
Moore Educational Publishers, Inc. 2002 - 2005
iStudySmart 2001 - 2005
Aspect Software 1994 - 2001
TCS Management Group, Inc 1993 - 2000
Network Data Corporation 1991 - 1994
Skills
Software Development, Network Security, C#, Agile Methodologies, Microsoft SQL Server, .NET, JavaScript, Web Development, ASP.NET, XML, WCF, VB.NET, T-SQL, SQL
Education
Furman University 1968 — 1975
James Coons's Aspect Software Experience August 2008 - January 2010
Job Data Analyst/Logistics Engineer, Business Analyst, Technical Writer
Industry Information Technology and Services
Experience
Ryder Supply Chain Solutions February 2015 - Present
SSB, Inc. August 2011 - June 2014
Core Logic December 2010 - April 2011
Independent Consultant (self employed) and Temporary Positions April 2010 - December 2010
Aspect Software August 2008 - January 2010
Temporary Positions February 2007 - August 2007
Mission to Chile (Northwest Christian Church) January 2005 - August 2006
Thomson IP Management April 1995 - October 2004
CDSI (Computer Data Systems Inc) December 1991 - March 1995
Skills
SSMS (SQL Server..., SSRS (SQL Server..., SSIS (SQL Server..., Microsoft SQL Server, KPI Dashboards, MicroSoft Access, Data Conversion, Data Analyst, Process Improvement, Web Scraping, Databases, Business Analysis, Business Requirements, Technical Writing, Training, SharePoint, Software Documentation, Analysis, COBOL, Legacy Systems, Clipper, PowerPoint, CMMI, Quality Assurance, Security Clearance, Visio, Agile Methodologies, SDLC, Requirements Analysis, Software Testing, TFS (Team Foundation...
Education
Indiana Wesleyan University 1992 — 1993
BSM
ITT Technical Institute-Indianapolis 1981 — 1983
AAS
Ryder Supply Chain Solutions February 2015 - Present
SSB, Inc. August 2011 - June 2014
Core Logic December 2010 - April 2011
Independent Consultant (self employed) and Temporary Positions April 2010 - December 2010
Aspect Software August 2008 - January 2010
Temporary Positions February 2007 - August 2007
Mission to Chile (Northwest Christian Church) January 2005 - August 2006
Thomson IP Management April 1995 - October 2004
CDSI (Computer Data Systems Inc) December 1991 - March 1995
Skills
SSMS (SQL Server..., SSRS (SQL Server..., SSIS (SQL Server..., Microsoft SQL Server, KPI Dashboards, MicroSoft Access, Data Conversion, Data Analyst, Process Improvement, Web Scraping, Databases, Business Analysis, Business Requirements, Technical Writing, Training, SharePoint, Software Documentation, Analysis, COBOL, Legacy Systems, Clipper, PowerPoint, CMMI, Quality Assurance, Security Clearance, Visio, Agile Methodologies, SDLC, Requirements Analysis, Software Testing, TFS (Team Foundation...
Education
Indiana Wesleyan University 1992 — 1993
BSM
ITT Technical Institute-Indianapolis 1981 — 1983
AAS
Imad Maqousi's Aspect Software Experience July 1997 - November 2003
Job Business Developer/ Operatio Manager @ Echo Tech Communications
Industry Management Consulting
Experience
Echo Tech Communication May 2012 - Present
ORA Info. Technology August 2010 - July 2012
Gulfnet solutions March 2008 - June 2010
Moammar Info. Sys. (MIS) April 2004 - January 2008
Moammar Information System (MIS) December 2003 - July 2007
Saudi Aramco. Dhahran. Kingdom of Saudi Arabia August 2004 - December 2006
Aspect Software July 1997 - November 2003
Skills
Global Business..., Operation Management, Business Process, Sales Management, Team Leadership, Pre-sales, Budgeting, Team Management, New Business Development, Business Management, Consultative Selling, Business Planning, Account Management, Key Account Management, Solution Selling, Channel Management, Call Center, Requirements Analysis, Customer Relations, Partner Management, Negotiation, Sales Operations, Sales Process, Business Strategy, Vendor Management, IT Service Management, Solution Design, Problem Solving, Contract Negotiations, Team Building, Channel, Product Management, Integration, Unified Communications, Operations Management, Data Center, Management, Call Centers, Channel Partners, Business Development, Enterprise Software, Telecommunications, Cloud Computing, Sales, CRM, Project Management, Training, Disaster Recovery, Consulting, Business Analysis
Education
Georgia Institute of Technology 1992 — 1996
Batchelor of Electrical Engineering, Telecommunication
Echo Tech Communication May 2012 - Present
ORA Info. Technology August 2010 - July 2012
Gulfnet solutions March 2008 - June 2010
Moammar Info. Sys. (MIS) April 2004 - January 2008
Moammar Information System (MIS) December 2003 - July 2007
Saudi Aramco. Dhahran. Kingdom of Saudi Arabia August 2004 - December 2006
Aspect Software July 1997 - November 2003
Skills
Global Business..., Operation Management, Business Process, Sales Management, Team Leadership, Pre-sales, Budgeting, Team Management, New Business Development, Business Management, Consultative Selling, Business Planning, Account Management, Key Account Management, Solution Selling, Channel Management, Call Center, Requirements Analysis, Customer Relations, Partner Management, Negotiation, Sales Operations, Sales Process, Business Strategy, Vendor Management, IT Service Management, Solution Design, Problem Solving, Contract Negotiations, Team Building, Channel, Product Management, Integration, Unified Communications, Operations Management, Data Center, Management, Call Centers, Channel Partners, Business Development, Enterprise Software, Telecommunications, Cloud Computing, Sales, CRM, Project Management, Training, Disaster Recovery, Consulting, Business Analysis
Education
Georgia Institute of Technology 1992 — 1996
Batchelor of Electrical Engineering, Telecommunication
Nathan Sherrell's Aspect Software Experience August 2008 - July 2011
Job Software Engineer at Decisive Analytics Corporation
Industry Information Technology and Services
Experience
Decisive Analytics Corporation July 2011 - Present
Aspect Software August 2008 - July 2011
Prosoft Consulting February 2008 - July 2008
TMP Worldwide 2002 - 2008
Skills
.NET, C#, SSIS, SSRS, SharePoint, ASP.NET, Microsoft SQL Server, VB.NET, Agile Methodologies, ASP, AJAX, XML, jQuery, Oracle 9i, JavaScript, SQL, Business Analysis, Databases, CSS, WCF
Education
Indiana University-Southeast 2003 — 2007
BS, Computer Science
Decisive Analytics Corporation July 2011 - Present
Aspect Software August 2008 - July 2011
Prosoft Consulting February 2008 - July 2008
TMP Worldwide 2002 - 2008
Skills
.NET, C#, SSIS, SSRS, SharePoint, ASP.NET, Microsoft SQL Server, VB.NET, Agile Methodologies, ASP, AJAX, XML, jQuery, Oracle 9i, JavaScript, SQL, Business Analysis, Databases, CSS, WCF
Education
Indiana University-Southeast 2003 — 2007
BS, Computer Science
Byron X. Williams's Aspect Software Experience 2000 - Present
Job Sr Technical Support Engineer and Direct Sales Trainer
Industry Information Technology and Services
Experience
Aspect Software 2000 - Present
Skills
Telecommunications, VoIP, Entrepreneurship, Networking, Enterprise Software, Unified Communications, Troubleshooting, Microsoft SQL Server, Servers, Leadership, Technical Support, Oracle, System Administration, Software Development, Analysis, Team Leadership, Management, Analytics, Wireless, Cloud Computing, Marketing, Call Centers, Business Process, Sales, Integration, Microsoft Exchange, TCP/IP, Data Warehousing, SaaS
Education
Georgia State University 1996 — 1999
Bachelor of Science in Business Administration, Information Systems
Morehouse College 1986 — 1991
Engineering, Business
Stanton College Preparatory 1981 — 1986
H.S.Diploma with Honors
Aspect Software 2000 - Present
Skills
Telecommunications, VoIP, Entrepreneurship, Networking, Enterprise Software, Unified Communications, Troubleshooting, Microsoft SQL Server, Servers, Leadership, Technical Support, Oracle, System Administration, Software Development, Analysis, Team Leadership, Management, Analytics, Wireless, Cloud Computing, Marketing, Call Centers, Business Process, Sales, Integration, Microsoft Exchange, TCP/IP, Data Warehousing, SaaS
Education
Georgia State University 1996 — 1999
Bachelor of Science in Business Administration, Information Systems
Morehouse College 1986 — 1991
Engineering, Business
Stanton College Preparatory 1981 — 1986
H.S.Diploma with Honors
Indra Appala's Aspect Software Experience June 2011 - June 2012
Job SharePoint Solutions Architect at The Howard Hughes Corporation
Industry Information Technology and Services
Experience
The Howard Hughes Corporation August 2015 - Present
Catapult Systems April 2014 - July 2015
AmerisourceBergen May 2013 - April 2014
PPS InfoTech July 2012 - May 2013
Aspect Software June 2011 - June 2012
ABM Industries December 2008 - June 2011
Shell October 2007 - November 2008
Skills
Infrastructure Planning, VMware Infrastructure, AvePoint, Project Planning, Troubleshooting, SharePoint, MOSS 2007, WSS 3.0, Microsoft Technologies, K2, StoragePoint, Microsoft Office..., Virtualization, Enterprise Architecture, Active Directory, Windows Server, InfoPath, Infrastructure, IIS, Architecture, Enterprise Software, Powershell, Solution Architecture, IT Service Management, SharePoint Designer, Disaster Recovery, Integration, Enterprise Content..., Security, High Availability, Software Development, IT Management, Microsoft SQL Server, VMware, System Deployment, Architectures, Consulting, .NET, Web Services, Agile Methodologies
Education
Jawaharlal Nehru Technological University 2002 — 2006
B.Tech, Information Technology
The Howard Hughes Corporation August 2015 - Present
Catapult Systems April 2014 - July 2015
AmerisourceBergen May 2013 - April 2014
PPS InfoTech July 2012 - May 2013
Aspect Software June 2011 - June 2012
ABM Industries December 2008 - June 2011
Shell October 2007 - November 2008
Skills
Infrastructure Planning, VMware Infrastructure, AvePoint, Project Planning, Troubleshooting, SharePoint, MOSS 2007, WSS 3.0, Microsoft Technologies, K2, StoragePoint, Microsoft Office..., Virtualization, Enterprise Architecture, Active Directory, Windows Server, InfoPath, Infrastructure, IIS, Architecture, Enterprise Software, Powershell, Solution Architecture, IT Service Management, SharePoint Designer, Disaster Recovery, Integration, Enterprise Content..., Security, High Availability, Software Development, IT Management, Microsoft SQL Server, VMware, System Deployment, Architectures, Consulting, .NET, Web Services, Agile Methodologies
Education
Jawaharlal Nehru Technological University 2002 — 2006
B.Tech, Information Technology
Richard Huether's Aspect Software Experience September 2004 - December 2013
Job Experienced Telecom Field Service Engineer
Industry Telecommunications
Experience
Aspect Software September 2004 - December 2013
Illinois Air National Guard November 1986 - March 2011
Rockwell Automation June 1985 - September 2004
United States Air Force May 1981 - June 1985
Skills
Troubleshooting, VoIP, Technical Support, Call Centers, Telecommunications, Telephony, TCP/IP, Unified Communications, IVR, Software Installation, Integration, Hardware
Education
Illinois Central College
Electronics Technology/Computer Science
Southern Illinois University, Carbondale
General Studies
Aspect Software September 2004 - December 2013
Illinois Air National Guard November 1986 - March 2011
Rockwell Automation June 1985 - September 2004
United States Air Force May 1981 - June 1985
Skills
Troubleshooting, VoIP, Technical Support, Call Centers, Telecommunications, Telephony, TCP/IP, Unified Communications, IVR, Software Installation, Integration, Hardware
Education
Illinois Central College
Electronics Technology/Computer Science
Southern Illinois University, Carbondale
General Studies
Rob Tamarelli's Aspect Software Experience September 2015 - Present
Job Acct. Exec.Customer Engagement Solutions
Industry Computer Software
Experience
Aspect Software September 2015 - Present
Skills
Professional Services, VoIP, Telecommunications, Unified Communications, Government, Telephony, Strategy, Selling, Sales, IP, Managed Services, Management, Customer Satisfaction, Cisco Technologies, Account Management, Solution Selling, IVR, Network Design, Channel Partners, Data Center, Networking, Business Development, Customer Service, Product Marketing, Leadership, Enterprise Software, MPLS, Cloud Computing, Sales Management, Go-to-market Strategy, Direct Sales, Strategic Partnerships, Call Centers, Avaya, Security, WAN, Wireless, SaaS, Contact Centers, SIP, Sales Engineering, Salesforce.com, Hosted Services, Vendor Management, Strategic Planning
Education
Duke University - The Fuqua School of Business 1983 — 1985
Masters Degree
University of Michigan
Bachelors Degree
Aspect Software September 2015 - Present
Skills
Professional Services, VoIP, Telecommunications, Unified Communications, Government, Telephony, Strategy, Selling, Sales, IP, Managed Services, Management, Customer Satisfaction, Cisco Technologies, Account Management, Solution Selling, IVR, Network Design, Channel Partners, Data Center, Networking, Business Development, Customer Service, Product Marketing, Leadership, Enterprise Software, MPLS, Cloud Computing, Sales Management, Go-to-market Strategy, Direct Sales, Strategic Partnerships, Call Centers, Avaya, Security, WAN, Wireless, SaaS, Contact Centers, SIP, Sales Engineering, Salesforce.com, Hosted Services, Vendor Management, Strategic Planning
Education
Duke University - The Fuqua School of Business 1983 — 1985
Masters Degree
University of Michigan
Bachelors Degree
Robert Lantzy's Aspect Software Experience February 2010 - Present
Job Project Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2010 - Present
Aspect Software January 2010 - Present
Skills
Software Project..., Integration
Education
Golden Gate University 1982 — 1983
Aspect Software February 2010 - Present
Aspect Software January 2010 - Present
Skills
Software Project..., Integration
Education
Golden Gate University 1982 — 1983
Michael Dugger's Aspect Software Experience February 2006 - April 2011
Job Director of Finance at Comdata
Industry Financial Services
Experience
Comdata December 2014 - Present
Comdata October 2012 - December 2014
OHL May 2011 - September 2012
Aspect Software February 2006 - April 2011
Carrier Corporation June 2002 - February 2006
Bridgestone May 2000 - August 2001
Skills
Financial Modeling, Essbase, Financial Reporting, Forecasting, Pricing, Financial Forecasting, Accounting, Process Improvement, Financial Analysis, Sarbanes-Oxley Act, Budget Process, Department Budgeting, TM1, Cognos, Microsoft Excel, SAS programming, Project Management, Variance Analysis, Finance, Revenue Recognition, Management
Education
Haslam College of Business at the University of Tennessee 1998 — 2000
MBA, Finance & New Venture Analysis
University of Tennessee-Knoxville 1991 — 1996
Finance, General
Comdata December 2014 - Present
Comdata October 2012 - December 2014
OHL May 2011 - September 2012
Aspect Software February 2006 - April 2011
Carrier Corporation June 2002 - February 2006
Bridgestone May 2000 - August 2001
Skills
Financial Modeling, Essbase, Financial Reporting, Forecasting, Pricing, Financial Forecasting, Accounting, Process Improvement, Financial Analysis, Sarbanes-Oxley Act, Budget Process, Department Budgeting, TM1, Cognos, Microsoft Excel, SAS programming, Project Management, Variance Analysis, Finance, Revenue Recognition, Management
Education
Haslam College of Business at the University of Tennessee 1998 — 2000
MBA, Finance & New Venture Analysis
University of Tennessee-Knoxville 1991 — 1996
Finance, General
Matt Groom's Aspect Software Experience March 2001 - August 2002
Job Senior Telecom Engineer at Biogen Idec
Industry Biotechnology
Experience
Biogen Idec September 2002 - Present
Aspect Software March 2001 - August 2002
Putnam Investments 1998 - 2001
Skills
VMware, Troubleshooting, VoIP, Data Center, Cloud Computing, Cross-functional Team..., Vendor Management, Integration, Disaster Recovery, Switches, Software Documentation, Project Management, Unified Communications, Process Improvement
Education
Eastern Nazarene College 1994 — 1998
BA, Bussiness Admin
Biogen Idec September 2002 - Present
Aspect Software March 2001 - August 2002
Putnam Investments 1998 - 2001
Skills
VMware, Troubleshooting, VoIP, Data Center, Cloud Computing, Cross-functional Team..., Vendor Management, Integration, Disaster Recovery, Switches, Software Documentation, Project Management, Unified Communications, Process Improvement
Education
Eastern Nazarene College 1994 — 1998
BA, Bussiness Admin
Biswajeet Mukherjee's Aspect Software Experience May 2014 - Present
Job Engineering Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2014 - Present
Aspect Software August 2011 - May 2014
Aspect Software 2006 - July 2011
Concerto Software September 2004 - July 2006
Rockwell FirstPoint November 2002 - September 2004
Cara Corporation, Chicago April 1997 - November 2002
System Software Associates, Chicago December 1995 - April 1997
Education
Indian Institute of Technology, Kharagpur 1991 — 1993
Masters, Computer Science
Jadavpur University 1987 — 1991
Bachelor, Computer Science
Stewart School, Bhubaneswar 1978 — 1985
ICSE
Aspect Software May 2014 - Present
Aspect Software August 2011 - May 2014
Aspect Software 2006 - July 2011
Concerto Software September 2004 - July 2006
Rockwell FirstPoint November 2002 - September 2004
Cara Corporation, Chicago April 1997 - November 2002
System Software Associates, Chicago December 1995 - April 1997
Education
Indian Institute of Technology, Kharagpur 1991 — 1993
Masters, Computer Science
Jadavpur University 1987 — 1991
Bachelor, Computer Science
Stewart School, Bhubaneswar 1978 — 1985
ICSE
Don Bristow's Aspect Software Experience June 1999 - Present
Job Quality Assurance Team Lead at ProvenEdge Software
Industry Computer Software
Experience
Aspect Software June 1999 - Present
Aspect Software March 1999 - October 2014
ProvenEdge Software May 1996 - May 1998
Skills
VoIP, Telecommunications, Integration, Unified Communications, IVR, Enterprise Software, SIP, CTI, SaaS, Aspect, Unified IP, Cloud Computing
Education
Florida International University - College of Business 2011 — 2012
Bachelor’s Degree, Business Administration and Management, General
Unifversity of South Florida 1997 — 1999
Associate’s Degree, Business
Aspect Software June 1999 - Present
Aspect Software March 1999 - October 2014
ProvenEdge Software May 1996 - May 1998
Skills
VoIP, Telecommunications, Integration, Unified Communications, IVR, Enterprise Software, SIP, CTI, SaaS, Aspect, Unified IP, Cloud Computing
Education
Florida International University - College of Business 2011 — 2012
Bachelor’s Degree, Business Administration and Management, General
Unifversity of South Florida 1997 — 1999
Associate’s Degree, Business
Marty Lawless's Aspect Software Experience Program ManagerDavox Corporation1999 - 2001
Job Solutions Consultant at Aspect Software
Industry Computer Software
Experience
Aspect Software Program ManagerDavox Corporation1999 - 2001
Quantum 1994 - 1999
Skills
Enterprise Software, IVR, SaaS, ACD, Cloud Computing, Call Routing, CTI, Professional Services, Speech Analytics, Product Management, Predictive Dialers, Unified Communications, Telecommunications, SIP, Telephony, Integration, Call Center, Customer Experience, VoIP, Vendor Management, Contact Centers, Solution Selling, Call Logging, Pre-sales, Workforce Management
Education
Fitchburg State College 1977 — 1981
Bachelor of Science (BS), Industrial Science
Aspect Software Program ManagerDavox Corporation1999 - 2001
Quantum 1994 - 1999
Skills
Enterprise Software, IVR, SaaS, ACD, Cloud Computing, Call Routing, CTI, Professional Services, Speech Analytics, Product Management, Predictive Dialers, Unified Communications, Telecommunications, SIP, Telephony, Integration, Call Center, Customer Experience, VoIP, Vendor Management, Contact Centers, Solution Selling, Call Logging, Pre-sales, Workforce Management
Education
Fitchburg State College 1977 — 1981
Bachelor of Science (BS), Industrial Science
Richard Mancuso's Aspect Software Experience August 2004 - July 2008
Job Founder, Managing Partner at Unify One Solutions
Industry Information Technology and Services
Experience
Unify One Solutions, LLC May 2013 - Present
Project Leadership Associates January 2012 - May 2013
Project Leadership Associates February 2011 - January 2012
Aspect Software August 2004 - July 2008
Rockwell FirstPoint / Concerto Software / Aspect Software 1997 - August 2004
Household International 1994 - 1997
Skills
.NET, Active Directory, Microsoft Exchange, Visual Basic, Microsoft Certified..., Lync Server 2010, SQL, Windows Server, C#, ASP.NET, Practice Management, Solution Selling, Web Services, Agile Methodologies, Microsoft SQL Server, XML, Software Development, Lync, Cloud Computing, Project Management, Integration, Business Analysis, IIS, Web Applications, Mobile Applications, Enterprise Software, Consulting, Enterprise Architecture, MS Project, Solution Architecture, Virtualization, System Deployment, Strategy, Microsoft Technologies, Unified Communications
Education
Eastern Illinois University
Bachelor's degree, Computer Management
Unify One Solutions, LLC May 2013 - Present
Project Leadership Associates January 2012 - May 2013
Project Leadership Associates February 2011 - January 2012
Aspect Software August 2004 - July 2008
Rockwell FirstPoint / Concerto Software / Aspect Software 1997 - August 2004
Household International 1994 - 1997
Skills
.NET, Active Directory, Microsoft Exchange, Visual Basic, Microsoft Certified..., Lync Server 2010, SQL, Windows Server, C#, ASP.NET, Practice Management, Solution Selling, Web Services, Agile Methodologies, Microsoft SQL Server, XML, Software Development, Lync, Cloud Computing, Project Management, Integration, Business Analysis, IIS, Web Applications, Mobile Applications, Enterprise Software, Consulting, Enterprise Architecture, MS Project, Solution Architecture, Virtualization, System Deployment, Strategy, Microsoft Technologies, Unified Communications
Education
Eastern Illinois University
Bachelor's degree, Computer Management
Peter Glawischnig's Aspect Software Experience 2013 - Present
Job Finance Manager
Industry Computer Software
Experience
Aspect Software 2013 - Present
JDA Software October 2011 - March 2013
Hypercom April 2009 - September 2011
ON Semiconductor September 2005 - February 2009
CR Bard June 2003 - August 2005
Skills
Process Improvement, Financial Modeling, Financial Reporting, Corporate Finance, Microsoft Excel, Forecasting, Mergers, Business Analysis, Process Engineering, Accounts Receivable, Program Management, Product Management, Visio, Change Management
Education
University of Massachusetts Boston 2004 — 2005
Master of Business Administration (M.B.A.), International Business, 4.0
University of Massachusetts at Amherst - Isenberg School of Management 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.6
Aspect Software 2013 - Present
JDA Software October 2011 - March 2013
Hypercom April 2009 - September 2011
ON Semiconductor September 2005 - February 2009
CR Bard June 2003 - August 2005
Skills
Process Improvement, Financial Modeling, Financial Reporting, Corporate Finance, Microsoft Excel, Forecasting, Mergers, Business Analysis, Process Engineering, Accounts Receivable, Program Management, Product Management, Visio, Change Management
Education
University of Massachusetts Boston 2004 — 2005
Master of Business Administration (M.B.A.), International Business, 4.0
University of Massachusetts at Amherst - Isenberg School of Management 1997 — 2001
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.6
DJ Atba's Aspect Software Experience June 2009 - June 2011
Job Trading Production Business Analyst at State Street
Industry Information Technology and Services
Experience
State Street June 2014 - Present
Fidelity Investments July 2011 - May 2014
Aspect Software June 2009 - June 2011
Fidelity Investments May 2006 - January 2009
Getronics at Private Healthcare Systems November 2004 - May 2006
MassBay Community College July 2003 - October 2004
Skills
Troubleshooting, Active Directory, Networking, Technical Support, Windows Server, Servers, Windows, System Administration, Operating Systems, Computer Hardware, Trading Systems, Digital Signage, Agile Methodologies, Call Centers
Education
Ecole Nationale Polytechnique (ENP) - Algeria
BS engineering technology option chemical engineering, trading systems
State Street June 2014 - Present
Fidelity Investments July 2011 - May 2014
Aspect Software June 2009 - June 2011
Fidelity Investments May 2006 - January 2009
Getronics at Private Healthcare Systems November 2004 - May 2006
MassBay Community College July 2003 - October 2004
Skills
Troubleshooting, Active Directory, Networking, Technical Support, Windows Server, Servers, Windows, System Administration, Operating Systems, Computer Hardware, Trading Systems, Digital Signage, Agile Methodologies, Call Centers
Education
Ecole Nationale Polytechnique (ENP) - Algeria
BS engineering technology option chemical engineering, trading systems
Rick Behrens's Aspect Software Experience May 2003 - July 2014
Job JPMogan chase
Industry Computer Software
Experience
JPMorgan Chase August 2014 - Present
Aspect Software May 2003 - July 2014
Rockwell FirstPoint 2002 - 2005
Motorola 2000 - 2002
Rockwell Electronic Commerce 1999 - 2002
RA Consuling, Inc. 1998 - 2002
Motorola 1989 - 1997
Skills
SIP, VoIP, Integration, TCP/IP, Unified Communications, Telephony, Software Development, IVR, Telecommunications, Operating Systems, Software Quality..., Performance Benchmarking, Windows Azure, Aspect UIP Software, Cloud Computing, Testing, Unix, System Architecture
Education
Illinois Institute of Technology 1987 — 1991
M.S.C.S, Computer Networks
Elmhurst College 1980 — 1985
B.S.C.S, Computer Science
JPMorgan Chase August 2014 - Present
Aspect Software May 2003 - July 2014
Rockwell FirstPoint 2002 - 2005
Motorola 2000 - 2002
Rockwell Electronic Commerce 1999 - 2002
RA Consuling, Inc. 1998 - 2002
Motorola 1989 - 1997
Skills
SIP, VoIP, Integration, TCP/IP, Unified Communications, Telephony, Software Development, IVR, Telecommunications, Operating Systems, Software Quality..., Performance Benchmarking, Windows Azure, Aspect UIP Software, Cloud Computing, Testing, Unix, System Architecture
Education
Illinois Institute of Technology 1987 — 1991
M.S.C.S, Computer Networks
Elmhurst College 1980 — 1985
B.S.C.S, Computer Science
Diane Stoub's Aspect Software Experience 1984 - July 2008
Job Customer Service at John Morrell & Co.
Industry Consumer Services
Experience
John Morrell & Co. October 2009 - Present
Aspect Software 1984 - July 2008
Telerep July 1983 - April 1984
Skills
IVR
Education
Illinois State University 1979 — 1983
BA, Communications
John Morrell & Co. October 2009 - Present
Aspect Software 1984 - July 2008
Telerep July 1983 - April 1984
Skills
IVR
Education
Illinois State University 1979 — 1983
BA, Communications
Brian Mander's Aspect Software Experience April 2010 - Present
Job Application Development Manager/Senior Software Architect at NeuAnalytics
Industry Information Technology and Services
Experience
NeuAnalytics September 2013 - Present
BACE Consulting, LLC November 2010 - Present
Aspect Software April 2010 - Present
Actuarial Resources Corporation September 2012 - October 2013
Assurity Life November 2008 - April 2010
Assurity Life 2007 - 2009
Omni Hotels April 2007 - December 2007
West Corporation 2002 - 2007
Skills
Microsoft SQL Server, C#, ASP.NET, .NET, Software Development, ASP.NET MVC, Agile Methodolgy, Scrum, VB.NET, MS Reporting Services, MS Integration Services, SharePoint, TFS, SSRS, T-SQL
Education
Iowa State University 1997 — 2002
Management Information Systems
NeuAnalytics September 2013 - Present
BACE Consulting, LLC November 2010 - Present
Aspect Software April 2010 - Present
Actuarial Resources Corporation September 2012 - October 2013
Assurity Life November 2008 - April 2010
Assurity Life 2007 - 2009
Omni Hotels April 2007 - December 2007
West Corporation 2002 - 2007
Skills
Microsoft SQL Server, C#, ASP.NET, .NET, Software Development, ASP.NET MVC, Agile Methodolgy, Scrum, VB.NET, MS Reporting Services, MS Integration Services, SharePoint, TFS, SSRS, T-SQL
Education
Iowa State University 1997 — 2002
Management Information Systems
Audrey Bezner's Aspect Software Experience October 1999 - October 2001
Job Corporate Policy Program Manager
Industry Automotive
Experience
Nissan North America June 2006 - Present
Dialogic Communications Corp. (DCC) 2004 - 2006
Various 2001 - 2004
Aspect Software October 1999 - October 2001
Boeing January 1984 - June 1998
Skills
Policy and Procedure..., Policy/Procedure..., Project Facilitation, Corporate Governance, ISO standards, Proposal Writing, Technical Writing, Process Improvement, Business Process..., Process Mapping, Process Optimization, Project Management, Business Process Mapping, Software Documentation, Automotive, Analysis, Change Management, Continuous Improvement, Cross-functional Team..., Governance, ISO, Leadership, MS Project, Management, PMO, Policy, Process Engineering, Program Management, Project Planning, Root Cause Analysis, SharePoint, Six Sigma, Strategic Planning, Strategy, Team Building, Visio
Education
Belmont University 1998 — 1999
BS, Liberal Studies, Communications, Journalism
Georgia State University 1993 — 1993
Nissan North America June 2006 - Present
Dialogic Communications Corp. (DCC) 2004 - 2006
Various 2001 - 2004
Aspect Software October 1999 - October 2001
Boeing January 1984 - June 1998
Skills
Policy and Procedure..., Policy/Procedure..., Project Facilitation, Corporate Governance, ISO standards, Proposal Writing, Technical Writing, Process Improvement, Business Process..., Process Mapping, Process Optimization, Project Management, Business Process Mapping, Software Documentation, Automotive, Analysis, Change Management, Continuous Improvement, Cross-functional Team..., Governance, ISO, Leadership, MS Project, Management, PMO, Policy, Process Engineering, Program Management, Project Planning, Root Cause Analysis, SharePoint, Six Sigma, Strategic Planning, Strategy, Team Building, Visio
Education
Belmont University 1998 — 1999
BS, Liberal Studies, Communications, Journalism
Georgia State University 1993 — 1993
Mike Balcorta's Aspect Software Experience May 2008 - Present
Job Sr. Field Customer Support Engineer
Industry Information Technology and Services
Experience
Alorica August 2014 - Present
Aspect Software May 2008 - Present
MSD Ignition June 2005 - May 2008
Lauterbach Technology Group January 2002 - May 2005
Telynx May 2000 - December 2001
Kelly IT Resources September 1996 - May 2000
Lockheed Martin November 1994 - July 1996
Skills
Windows Server, System Administration, Microsoft Exchange, VMware Server, Cisco Call Manager, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Outlook, Strategic Planning, Cisco Routers, Cisco Security, Cisco Wireless, Watchguard, Linux Server, Oracle Applications, Microsoft Excel, PowerPoint, Research, Teaching, Public Speaking, GFI, Aspect ACD, Microsoft Certified..., Active Directory, Dell PowerEdge Servers, HP Openview, T1s, EMC Storage, Computer Security, VPN, Servers, VMware, Cisco Technologies, Network Administration, Routers
Education
Western Technical College 1992 — 1993
Associate's degree, Microcomputer Technology
El Paso Community College
The University of Texas at El Paso
Electrical and Electronics Engineering/Computer Science
The University of Texas at El Paso
Project Management
Alorica August 2014 - Present
Aspect Software May 2008 - Present
MSD Ignition June 2005 - May 2008
Lauterbach Technology Group January 2002 - May 2005
Telynx May 2000 - December 2001
Kelly IT Resources September 1996 - May 2000
Lockheed Martin November 1994 - July 1996
Skills
Windows Server, System Administration, Microsoft Exchange, VMware Server, Cisco Call Manager, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Outlook, Strategic Planning, Cisco Routers, Cisco Security, Cisco Wireless, Watchguard, Linux Server, Oracle Applications, Microsoft Excel, PowerPoint, Research, Teaching, Public Speaking, GFI, Aspect ACD, Microsoft Certified..., Active Directory, Dell PowerEdge Servers, HP Openview, T1s, EMC Storage, Computer Security, VPN, Servers, VMware, Cisco Technologies, Network Administration, Routers
Education
Western Technical College 1992 — 1993
Associate's degree, Microcomputer Technology
El Paso Community College
The University of Texas at El Paso
Electrical and Electronics Engineering/Computer Science
The University of Texas at El Paso
Project Management
Aaron Beshears's Aspect Software Experience May 2013 - Present
Job Software Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software May 2013 - Present
Click Effects September 2011 - April 2013
Aspect Software April 2011 - September 2011
Aspect Software January 2005 - April 2011
Skills
Software Development, Agile Methodologies
Education
Vanderbilt University 1992 — 1997
Ph.D., Mathematics
Hampden-Sydney College 1988 — 1992
BS, Mathematics
Aspect Software May 2013 - Present
Click Effects September 2011 - April 2013
Aspect Software April 2011 - September 2011
Aspect Software January 2005 - April 2011
Skills
Software Development, Agile Methodologies
Education
Vanderbilt University 1992 — 1997
Ph.D., Mathematics
Hampden-Sydney College 1988 — 1992
BS, Mathematics
Adam Swank's Aspect Software Experience January 2010 - Present
Job Principle Architect at Aspect
Industry Information Technology and Services
Experience
Aspect Software January 2010 - Present
Aspect Software July 2000 - Present
Quilogy July 2000 - January 2010
Drone & Mueller October 1997 - June 2000
Skills
Architecture, Web Applications, .NET, SharePoint, Front-end Development, XML, ASP.NET, Architectures, Business Intelligence, C#, SQL, Front-end, Web Services
Education
SIUE 1995 — 1997
Bachelor of Arts, Graphic Design
Greenville College 1993 — 1995
Aspect Software January 2010 - Present
Aspect Software July 2000 - Present
Quilogy July 2000 - January 2010
Drone & Mueller October 1997 - June 2000
Skills
Architecture, Web Applications, .NET, SharePoint, Front-end Development, XML, ASP.NET, Architectures, Business Intelligence, C#, SQL, Front-end, Web Services
Education
SIUE 1995 — 1997
Bachelor of Arts, Graphic Design
Greenville College 1993 — 1995
Jonathan De Vera's Aspect Software Experience February 2003 - April 2010
Job Senior Quality Assurance Engineer at Lumos Consulting Group, Inc.
Industry Information Technology and Services
Experience
Lumos Consulting Group, Inc. May 2010 - Present
Aspect Software February 2003 - April 2010
Skills
Windows Server, VPN, VMware, Automation, Website Development, Microsoft Certified..., Network Administration, Sonicwall, Requirements Analysis, MS Project, Integration, SharePoint, Lync, Quality Center, Microsoft Cluster, High Availability..., Agile Testing, Technical Training, Project Management
Education
Florida International University 1998 — 2002
Bachelor of Business Administration (BBA), Management Information Systems, General
Lumos Consulting Group, Inc. May 2010 - Present
Aspect Software February 2003 - April 2010
Skills
Windows Server, VPN, VMware, Automation, Website Development, Microsoft Certified..., Network Administration, Sonicwall, Requirements Analysis, MS Project, Integration, SharePoint, Lync, Quality Center, Microsoft Cluster, High Availability..., Agile Testing, Technical Training, Project Management
Education
Florida International University 1998 — 2002
Bachelor of Business Administration (BBA), Management Information Systems, General
Bob Chenoweth's Aspect Software Experience October 1995 - June 2012
Job Service Technician at Innovative Medical Systems
Industry Information Technology and Services
Experience
Innovative Medical Systems April 2014 - Present
LRS Consulting/United Missouri Bank November 2012 - November 2013
Aspect Software October 1995 - June 2012
Data General Corp January 1990 - October 1995
Skills
ACD, IVR, CTI, TCP/IP, Troubleshooting, Windows, Unix, Call Center, Enterprise Software, Computer Hardware, Software Installation, Hardware, Windows Server, VoIP, Telephony, Oracle, VMware, Unified Communications, Customer Support, Call Centers, Security, Servers
Education
Indian Hills Community College
Associates Degree, Computer Maintenance
Chilicothe Area Vocational School
Two Year Certificate, Electronics Technology
Innovative Medical Systems April 2014 - Present
LRS Consulting/United Missouri Bank November 2012 - November 2013
Aspect Software October 1995 - June 2012
Data General Corp January 1990 - October 1995
Skills
ACD, IVR, CTI, TCP/IP, Troubleshooting, Windows, Unix, Call Center, Enterprise Software, Computer Hardware, Software Installation, Hardware, Windows Server, VoIP, Telephony, Oracle, VMware, Unified Communications, Customer Support, Call Centers, Security, Servers
Education
Indian Hills Community College
Associates Degree, Computer Maintenance
Chilicothe Area Vocational School
Two Year Certificate, Electronics Technology
Phil Bontempo's Aspect Software Experience July 1989 - December 2006
Job Import/Export Analyst at Flextronics
Industry Electrical/Electronic Manufacturing
Experience
Flextronics April 2007 - Present
Flextronics America LLC April 2007 - Present
Aspect Software July 1989 - December 2006
Aspect Communications July 1989 - December 2006
Pyramid Technology September 1987 - July 1989
Education
Heald College
Flextronics April 2007 - Present
Flextronics America LLC April 2007 - Present
Aspect Software July 1989 - December 2006
Aspect Communications July 1989 - December 2006
Pyramid Technology September 1987 - July 1989
Education
Heald College
Luci Pazin's Aspect Software Experience 2007 - 2013
Job Sr. Financial Analyst at ACH Food Companies
Industry Computer Software
Experience
ACH Food Companies 2013 - Present
Aspect Software 2007 - 2013
ConAgra Foods June 2005 - March 2007
ConAgra Foods July 2001 - May 2005
iXL 1999 - 2001
Skills
Finance, Accounting, Revenue Recognition, Essbase, Financial Reporting, Sarbanes-Oxley Act, Forecasting, Financial Analysis, SEC filings, Variance Analysis
Education
Illinois State University 1989 — 1993
Accounting
ACH Food Companies 2013 - Present
Aspect Software 2007 - 2013
ConAgra Foods June 2005 - March 2007
ConAgra Foods July 2001 - May 2005
iXL 1999 - 2001
Skills
Finance, Accounting, Revenue Recognition, Essbase, Financial Reporting, Sarbanes-Oxley Act, Forecasting, Financial Analysis, SEC filings, Variance Analysis
Education
Illinois State University 1989 — 1993
Accounting
Jeffery Piatt's Aspect Software Experience August 1992 - June 2015
Job Call Center Support Analyst (Dialing Systems)
Industry Computer Software
Experience
Software Guidance & Assistance, Inc., (SGA) June 2015 - Present
Aspect Software August 1992 - June 2015
Skills
Aspect ACD, Vendor Management, VoIP, Telecommunications, Telephony, Troubleshooting, IVR, Windows, Servers, Hardware Installation, Hardware Support, Remote Troubleshooting, Unified Communications, CTI, ACD, SIP, Call Logging, System Deployment, Avaya, Genesys, Unified Messaging, Lync Server 2010, Call Routing, Contact Centers, IP PBX, VXML, H.323, ISDN, Speech Recognition, Lync, Cisco Call Manager, Sales Engineering, Avaya IP Telephony, TDM, Asterisk, Cisco VoIP, LAN-WAN, Switches, SIP Trunking, Routing, Hosted Services, TCP/IP, WAN, IP, Voice & Data Convergence, SNMP, Video Conferencing
Education
Indian Hills Community College 1990 — 1992
Associate's degree, Computer Technology/Computer Systems Technology
Software Guidance & Assistance, Inc., (SGA) June 2015 - Present
Aspect Software August 1992 - June 2015
Skills
Aspect ACD, Vendor Management, VoIP, Telecommunications, Telephony, Troubleshooting, IVR, Windows, Servers, Hardware Installation, Hardware Support, Remote Troubleshooting, Unified Communications, CTI, ACD, SIP, Call Logging, System Deployment, Avaya, Genesys, Unified Messaging, Lync Server 2010, Call Routing, Contact Centers, IP PBX, VXML, H.323, ISDN, Speech Recognition, Lync, Cisco Call Manager, Sales Engineering, Avaya IP Telephony, TDM, Asterisk, Cisco VoIP, LAN-WAN, Switches, SIP Trunking, Routing, Hosted Services, TCP/IP, WAN, IP, Voice & Data Convergence, SNMP, Video Conferencing
Education
Indian Hills Community College 1990 — 1992
Associate's degree, Computer Technology/Computer Systems Technology
Gerry Chavarria's Aspect Software Experience July 2006 - December 2013
Job Apps Systems Engineer at Wells Fargo
Industry Computer Software
Experience
Wells Fargo July 2015 - Present
Apex Systems - Wells Fargo February 2014 - July 2015
Aspect Software July 2006 - December 2013
Skills
Unified IP, Customer Support, Unix, Linux, Customer Service, Networking, Operating Systems, SQL, Software Documentation, System Administration, Technical Support, Telecommunications, Testing, Troubleshooting, Windows 7, Computer Hardware, Servers
Education
Florida International University 1999 — 2003
Bachelor of Business Administration (BBA), Management of Information Systems
Wells Fargo July 2015 - Present
Apex Systems - Wells Fargo February 2014 - July 2015
Aspect Software July 2006 - December 2013
Skills
Unified IP, Customer Support, Unix, Linux, Customer Service, Networking, Operating Systems, SQL, Software Documentation, System Administration, Technical Support, Telecommunications, Testing, Troubleshooting, Windows 7, Computer Hardware, Servers
Education
Florida International University 1999 — 2003
Bachelor of Business Administration (BBA), Management of Information Systems
Brendan Frost's Aspect Software Experience June 1989 - Present
Job Field Support Engineer
Industry Telecommunications
Experience
Aspect Software June 1989 - Present
Skills
Telecommunications, Telephony, VoIP, Unified Communications, Call Centers, Troubleshooting, TCP/IP, SIP, Technical Support
Education
Heald College-San Francisco 1987 — 1989
Associate's degree
Aspect Software June 1989 - Present
Skills
Telecommunications, Telephony, VoIP, Unified Communications, Call Centers, Troubleshooting, TCP/IP, SIP, Technical Support
Education
Heald College-San Francisco 1987 — 1989
Associate's degree
Luis Abensur's Aspect Software Experience February 2006 - October 2010
Job Collections Strategy Manager at Northern Leasing Systems
Industry Financial Services
Experience
Northern Leasing Systems May 2011 - Present
Aspect Software February 2006 - October 2010
Skills
Manage Call Centers and..., Support of a 200+ seat..., Manage and support..., Create, modify, and..., Manage and Support an..., Create custom reports..., Oversee projects such..., Troubleshooting, Customer Service, Call Centers, Leadership, Microsoft Office, Technical Support, Management
Education
Nova Southeastern University 2008 — 2010
Master of Business Administration (M.B.A.), Management
Florida International University - College of Business 2004 — 2008
Bachelor of Science (BS), Bachelors of Business Administration
Northern Leasing Systems May 2011 - Present
Aspect Software February 2006 - October 2010
Skills
Manage Call Centers and..., Support of a 200+ seat..., Manage and support..., Create, modify, and..., Manage and Support an..., Create custom reports..., Oversee projects such..., Troubleshooting, Customer Service, Call Centers, Leadership, Microsoft Office, Technical Support, Management
Education
Nova Southeastern University 2008 — 2010
Master of Business Administration (M.B.A.), Management
Florida International University - College of Business 2004 — 2008
Bachelor of Science (BS), Bachelors of Business Administration
Qualfon
Aspect Telecommunications
Aspect Software Inc.
Focus Services