Aspect Software
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Revenue: 443 million USD (2014) CEO: Stew Bloom (1 Aug 2012–) Headquarters: Phoenix, Arizona, United States Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Aspect Telecommunications, Quilogy, Inc.,
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Aspect Software Employees
Employee
Years
Job
Industry
Hamilton Bowman Hamilton Bowman's Aspect Software Experience 1997 - 2000
Job Chief Operating Officer at EnableComp
Industry Insurance
Experience
EnableComp 2011 - Present
AIM Healthcare Services, Inc. 2002 - 2011
Viking Range Corporation 2001 - 2001
Aspect Software 1997 - 2000
Skills
Managed Care, Healthcare Information..., Healthcare, Medicare, Health Insurance, Healthcare Consulting, HIPAA, Medicaid, Data Mining, Workers Compensation, Leadership, Healthcare Industry, Cross-functional Team..., Healthcare Management, Provider Relations, Process Improvement, Health Policy, Hospitals, Disease Management, EMR, Physician Relations, Revenue Cycle Management, EHR, Informatics, Insurance, Data Analysis, Workers' Compensation..., Medical Billing, Long-term Care, Executive Management, Performance Improvement, Software Documentation, Network Development, Employee Benefits, Team Building
Education
Vanderbilt University - Owen Graduate School of Management 2000 — 2003
Master of Business Administration (M.B.A.), Marketing and Electronic Commerce
Vanderbilt University
Master of Arts (M.A.), Latin American Studies
Vanderbilt University
Bachelor's Degree, Spanish and Latin American & Iberian Studies (minor)
Universidad Complutense de Madrid
Spanish Language, Literature, and Culture
Battle Ground Academy 1988 — 1993
EnableComp 2011 - Present
AIM Healthcare Services, Inc. 2002 - 2011
Viking Range Corporation 2001 - 2001
Aspect Software 1997 - 2000
Skills
Managed Care, Healthcare Information..., Healthcare, Medicare, Health Insurance, Healthcare Consulting, HIPAA, Medicaid, Data Mining, Workers Compensation, Leadership, Healthcare Industry, Cross-functional Team..., Healthcare Management, Provider Relations, Process Improvement, Health Policy, Hospitals, Disease Management, EMR, Physician Relations, Revenue Cycle Management, EHR, Informatics, Insurance, Data Analysis, Workers' Compensation..., Medical Billing, Long-term Care, Executive Management, Performance Improvement, Software Documentation, Network Development, Employee Benefits, Team Building
Education
Vanderbilt University - Owen Graduate School of Management 2000 — 2003
Master of Business Administration (M.B.A.), Marketing and Electronic Commerce
Vanderbilt University
Master of Arts (M.A.), Latin American Studies
Vanderbilt University
Bachelor's Degree, Spanish and Latin American & Iberian Studies (minor)
Universidad Complutense de Madrid
Spanish Language, Literature, and Culture
Battle Ground Academy 1988 — 1993
Rich Schoenrock Rich Schoenrock's Aspect Software Experience June 2010 - May 2012
Job C# Application Developer 4 at U.S. Bank
Industry Computer Software
Experience
U.S. Bank August 2015 - Present
Joyce Meyer Ministries May 2012 - August 2015
Aspect Software June 2010 - May 2012
Associated Electric Cooperative, Inc June 2008 - June 2010
Associated Electric Cooperative, Inc May 2006 - May 2008
Skills
SharePoint, ASP.NET, Web Services, TFS, C#, .NET, Visual Studio, Web Applications, Programming, SSRS, User Interface Design, Web Development, HTML, WCF, ASP.NET MVC, IIS, ASP, Databases, XHTML, WPF, T-SQL, Microsoft SQL Server, XML, Access, Microsoft Office, jQuery, Web Design, Software Documentation, JavaScript, SQL, Windows, Agile Methodologies, Software Development, CSS, Visio
Education
Southwest Baptist University 2004 — 2008
BS, Computer Information Science
U.S. Bank August 2015 - Present
Joyce Meyer Ministries May 2012 - August 2015
Aspect Software June 2010 - May 2012
Associated Electric Cooperative, Inc June 2008 - June 2010
Associated Electric Cooperative, Inc May 2006 - May 2008
Skills
SharePoint, ASP.NET, Web Services, TFS, C#, .NET, Visual Studio, Web Applications, Programming, SSRS, User Interface Design, Web Development, HTML, WCF, ASP.NET MVC, IIS, ASP, Databases, XHTML, WPF, T-SQL, Microsoft SQL Server, XML, Access, Microsoft Office, jQuery, Web Design, Software Documentation, JavaScript, SQL, Windows, Agile Methodologies, Software Development, CSS, Visio
Education
Southwest Baptist University 2004 — 2008
BS, Computer Information Science
Ben Schwenke's Aspect Software Experience November 2013 - May 2014
Job Software Engineer at Ungerboeck Software International
Industry Computer Software
Experience
Ungerboeck Software International January 2015 - Present
Aspect Software November 2013 - May 2014
St. Louis Community College September 2011 - May 2012
Skills
Programming, VB.NET, C, Java, JavaScript, HTML, CSS, Linux, Threat Modeling, Windows, Shell Scripting, Unix, PHP, Communication, x86 Assembly, TCP/IP, Network Security, Systems Programming, Operating Systems, Version Control, JSP, Servlets, Compilers, Compiler Construction, Threat & Vulnerability..., C++ Language, Threat Analysis
Education
University of Missouri-Saint Louis 2012 — 2014
Bachelor of Science (BS), Computer Science
St. Louis Community College 2010 — 2012
General Studies
Ungerboeck Software International January 2015 - Present
Aspect Software November 2013 - May 2014
St. Louis Community College September 2011 - May 2012
Skills
Programming, VB.NET, C, Java, JavaScript, HTML, CSS, Linux, Threat Modeling, Windows, Shell Scripting, Unix, PHP, Communication, x86 Assembly, TCP/IP, Network Security, Systems Programming, Operating Systems, Version Control, JSP, Servlets, Compilers, Compiler Construction, Threat & Vulnerability..., C++ Language, Threat Analysis
Education
University of Missouri-Saint Louis 2012 — 2014
Bachelor of Science (BS), Computer Science
St. Louis Community College 2010 — 2012
General Studies
Sishaa M.Kumar Sishaa M.Kumar's Aspect Software Experience March 2012 - August 2012
Job Engineer , IT Infrastructure
Industry Computer Networking
Experience
American Airlines June 2014 - Present
Ericsson May 2013 - December 2013
Aspect Software March 2012 - August 2012
IBM May 2010 - January 2012
Skills
Test Automation, Unix, Test Planning, SQL, Network Engineering, Manual Testing, C, AIX, XML, Databases, Performance Testing, Java, DBVisualizer, SOA Testing, MatrixOne, WebSphere Message Broker, WebSphere Message Queue, Enovia, Telecommunications..., Ericsson OSS, LTE, Java AWT, Wireshark, JSP development, HTML, IBM AIX
Education
The University of Texas at Dallas 2012 — 2014
Master of Science (MS), Telecommunications Engineering
Thiagarajar College of Engineering 2006 — 2010
B.E, Electronics and Communications
American Airlines June 2014 - Present
Ericsson May 2013 - December 2013
Aspect Software March 2012 - August 2012
IBM May 2010 - January 2012
Skills
Test Automation, Unix, Test Planning, SQL, Network Engineering, Manual Testing, C, AIX, XML, Databases, Performance Testing, Java, DBVisualizer, SOA Testing, MatrixOne, WebSphere Message Broker, WebSphere Message Queue, Enovia, Telecommunications..., Ericsson OSS, LTE, Java AWT, Wireshark, JSP development, HTML, IBM AIX
Education
The University of Texas at Dallas 2012 — 2014
Master of Science (MS), Telecommunications Engineering
Thiagarajar College of Engineering 2006 — 2010
B.E, Electronics and Communications
Meigy Tsai Meigy Tsai's Aspect Software Experience April 2000 - August 2006
Job Engineering Manager & Leader Specializing in UX
Industry Computer Software
Experience
NetApp January 2014 - Present
SmileyApps, LLC January 2009 - Present
ShoreTel April 2013 - January 2014
ShoreTel September 2007 - April 2013
Shoretel Inc August 2006 - September 2007
Aspect Software April 2000 - August 2006
Intel Corporation, Planning & Logistics June 1999 - January 2000
Skills
Enterprise Software, ClearCase, C++, Distributed Systems, VoIP, Software Development, Software Engineering, C#, User Interface Design, User Experience, Perforce, Telecommunications, Product Management, Unified Communications, Cross-functional Team..., Mobile Devices, User Interface, User Interaction, JavaScript, Objective-C, HTML, Wireless, Go-to-market Strategy, CRM, Agile Methodologies, Web Services, Web Applications
Education
Santa Clara University 2004 — 2007
MBA, Leading People and Organizations
University of California, Los Angeles 1996 — 2000
BS, Computer Science & Engineering
NetApp January 2014 - Present
SmileyApps, LLC January 2009 - Present
ShoreTel April 2013 - January 2014
ShoreTel September 2007 - April 2013
Shoretel Inc August 2006 - September 2007
Aspect Software April 2000 - August 2006
Intel Corporation, Planning & Logistics June 1999 - January 2000
Skills
Enterprise Software, ClearCase, C++, Distributed Systems, VoIP, Software Development, Software Engineering, C#, User Interface Design, User Experience, Perforce, Telecommunications, Product Management, Unified Communications, Cross-functional Team..., Mobile Devices, User Interface, User Interaction, JavaScript, Objective-C, HTML, Wireless, Go-to-market Strategy, CRM, Agile Methodologies, Web Services, Web Applications
Education
Santa Clara University 2004 — 2007
MBA, Leading People and Organizations
University of California, Los Angeles 1996 — 2000
BS, Computer Science & Engineering
Deena Cannistraci Deena Cannistraci's Aspect Software Experience May 2008 - July 2009
Job
Industry Information Technology and Services
Experience
Amgen January 2015 - Present
VMware September 2013 - January 2015
VMware April 2011 - September 2013
SACC Inc. September 2010 - April 2011
Kenexa December 2009 - October 2010
Aspect Software May 2008 - July 2009
Kenexa January 2006 - May 2008
Software Earnings December 2003 - January 2006
Anthem July 2003 - October 2003
Northeast Bank May 2001 - July 2003
Skills
Business Analysis, Integration, Applicant Tracking..., Business Process, Testing, Management, Analysis, Databases, Recruiting, Technical Support, Human Resources, SDLC, Account Management, Vendor Management, HRIS, Process Improvement, Change Management, SharePoint, Consulting, Networking, Software Implementation, E-commerce, Talent Acquisition, Software Documentation, Training, Requirements Analysis, Systems Analysis, Enterprise Software
Education
Old Dominion University - College of Business and Public Administration 1999 — 2001
Bachelor’s Degree
Amgen January 2015 - Present
VMware September 2013 - January 2015
VMware April 2011 - September 2013
SACC Inc. September 2010 - April 2011
Kenexa December 2009 - October 2010
Aspect Software May 2008 - July 2009
Kenexa January 2006 - May 2008
Software Earnings December 2003 - January 2006
Anthem July 2003 - October 2003
Northeast Bank May 2001 - July 2003
Skills
Business Analysis, Integration, Applicant Tracking..., Business Process, Testing, Management, Analysis, Databases, Recruiting, Technical Support, Human Resources, SDLC, Account Management, Vendor Management, HRIS, Process Improvement, Change Management, SharePoint, Consulting, Networking, Software Implementation, E-commerce, Talent Acquisition, Software Documentation, Training, Requirements Analysis, Systems Analysis, Enterprise Software
Education
Old Dominion University - College of Business and Public Administration 1999 — 2001
Bachelor’s Degree
Charlie Chapman Charlie Chapman's Aspect Software Experience December 2012 - October 2014
Job Software Engineer at Asynchrony
Industry Computer Software
Experience
Asynchrony October 2014 - Present
Aspect Software December 2012 - October 2014
Gateway EDI June 2011 - December 2012
Gateway EDI May 2010 - August 2010
Sigma Aldrich May 2009 - August 2009
Skills
JavaScript, CSS, Visual Studio, Java, Agile Methodologies, HTML, jQuery, .NET, WCF Services, ASP.NET MVC
Education
Southwest Baptist University 2008 — 2011
Bachelor of Science (BS), Computer and Information Sciences
Asynchrony October 2014 - Present
Aspect Software December 2012 - October 2014
Gateway EDI June 2011 - December 2012
Gateway EDI May 2010 - August 2010
Sigma Aldrich May 2009 - August 2009
Skills
JavaScript, CSS, Visual Studio, Java, Agile Methodologies, HTML, jQuery, .NET, WCF Services, ASP.NET MVC
Education
Southwest Baptist University 2008 — 2011
Bachelor of Science (BS), Computer and Information Sciences
Dottie Fromm Dottie Fromm's Aspect Software Experience 1994 - 1995
Job Sales Associate
Industry Hospitality
Experience
Stuart Weitzman Holdings, LLC November 2012 - May 2014
Starwood August 2007 - March 2012
Saks Fifth Avenue December 2005 - August 2007
Neiman Marcus October 2002 - June 2003
IBM April 1999 - June 2002
Syntellect December 1997 - 1999
Intervoice March 1995 - December 1997
Aspect Software 1994 - 1995
Octel Communications 1988 - 1994
Intecom Inc. 1985 - 1988
Skills
Solution Selling, SaaS, Call Centers, Professional Services, Unified Communications, Account Management, Direct Sales, Sales Management, Sales, Salesforce.com, Selling, Cloud Computing, Channel Partners, CRM, Sales Operations, VoIP, Managed Services, Lead Generation, Sales Process, Strategic Partnerships, Enterprise Software
Education
The George Washington University
BA, Liberal Arts
Stuart Weitzman Holdings, LLC November 2012 - May 2014
Starwood August 2007 - March 2012
Saks Fifth Avenue December 2005 - August 2007
Neiman Marcus October 2002 - June 2003
IBM April 1999 - June 2002
Syntellect December 1997 - 1999
Intervoice March 1995 - December 1997
Aspect Software 1994 - 1995
Octel Communications 1988 - 1994
Intecom Inc. 1985 - 1988
Skills
Solution Selling, SaaS, Call Centers, Professional Services, Unified Communications, Account Management, Direct Sales, Sales Management, Sales, Salesforce.com, Selling, Cloud Computing, Channel Partners, CRM, Sales Operations, VoIP, Managed Services, Lead Generation, Sales Process, Strategic Partnerships, Enterprise Software
Education
The George Washington University
BA, Liberal Arts
Dean Gudac Dean Gudac's Aspect Software Experience April 2011 - April 2012
Job Consultant
Industry Computer Software
Experience
Crowe Horwath LLP November 2012 - March 2015
STRATA 2015 - 2015
STRATA 2015 - 2015
Oakton April 2012 - December 2012
Aspect Software April 2011 - April 2012
Neudesic April 2010 - March 2011
Vertical Communications Inc. March 2006 - September 2009
General Electric - Real Estate 2004 - 2006
Comdial Corp. March 2003 - December 2005
Aptis Software August 1999 - March 2002
Skills
Microsoft SQL Server, Cloud Computing, Integration, C#, Software Development, CRM, Business Intelligence, SharePoint, Solution Architecture, Requirements Analysis, Agile Methodologies, Software Project..., SaaS, Scrum, SDLC, Web Services, .NET, Enterprise Architecture, Enterprise Software, Telecommunications, SOA, Networking, Pre-sales, IT Strategy, SQL, Business Analysis, Agile Project Management, Professional Services, Databases, Business Process, ERP, Requirements Gathering, IT Management, Data Warehousing, IT Service Management, SSRS, Vendor Management, Data Modeling, ITIL, Microsoft Technologies
Education
The University of Texas at Austin 1996 — 2000
Charlotte High School 1994 — 1998
Crowe Horwath LLP November 2012 - March 2015
STRATA 2015 - 2015
STRATA 2015 - 2015
Oakton April 2012 - December 2012
Aspect Software April 2011 - April 2012
Neudesic April 2010 - March 2011
Vertical Communications Inc. March 2006 - September 2009
General Electric - Real Estate 2004 - 2006
Comdial Corp. March 2003 - December 2005
Aptis Software August 1999 - March 2002
Skills
Microsoft SQL Server, Cloud Computing, Integration, C#, Software Development, CRM, Business Intelligence, SharePoint, Solution Architecture, Requirements Analysis, Agile Methodologies, Software Project..., SaaS, Scrum, SDLC, Web Services, .NET, Enterprise Architecture, Enterprise Software, Telecommunications, SOA, Networking, Pre-sales, IT Strategy, SQL, Business Analysis, Agile Project Management, Professional Services, Databases, Business Process, ERP, Requirements Gathering, IT Management, Data Warehousing, IT Service Management, SSRS, Vendor Management, Data Modeling, ITIL, Microsoft Technologies
Education
The University of Texas at Austin 1996 — 2000
Charlotte High School 1994 — 1998
Janet Jozefak Janet Jozefak's Aspect Software Experience December 2005 - August 2009
Job Demand Generation at Pure Storage
Industry Computer Software
Experience
Pure Storage February 2015 - Present
Tidemark, Inc. August 2013 - January 2015
NetBase Solutions, Inc. February 2013 - July 2013
Marketo November 2010 - January 2013
Mark Logic January 2010 - November 2010
Aspect Software December 2005 - August 2009
Preston Gates & Ellis LLP September 2003 - April 2004
Electric Power Research Institute (EPRI) August 2002 - August 2003
PeopleSoft July 2000 - November 2001
Charles Schwab & Co. Inc March 1997 - January 1999
Skills
Marketing Automation, Revenue Management, Online Lead Generation, Email Marketing, Marketing Strategy, Social Media Marketing, Customer Insight, Customer Engagement, Demand Generation, Marketo, Salesforce.com, Business Impact Analysis, Analytics, Product Marketing, CRM, B2B Marketing, Revenue Analysis, Enterprise Software, SaaS, B2B, Multi-channel Marketing, Cross-functional Team..., Marketing Management, Go-to-market Strategy, Strategy, Lead Management, Start-ups, Digital Marketing, Professional Services, Strategic Partnerships, Lead Generation, Business Strategy, Marketing, Customer Acquisition
Education
Thunderbird School of Global Management 1999 — 2001
MBA, Marketing, Competitive Intelligence
Pure Storage February 2015 - Present
Tidemark, Inc. August 2013 - January 2015
NetBase Solutions, Inc. February 2013 - July 2013
Marketo November 2010 - January 2013
Mark Logic January 2010 - November 2010
Aspect Software December 2005 - August 2009
Preston Gates & Ellis LLP September 2003 - April 2004
Electric Power Research Institute (EPRI) August 2002 - August 2003
PeopleSoft July 2000 - November 2001
Charles Schwab & Co. Inc March 1997 - January 1999
Skills
Marketing Automation, Revenue Management, Online Lead Generation, Email Marketing, Marketing Strategy, Social Media Marketing, Customer Insight, Customer Engagement, Demand Generation, Marketo, Salesforce.com, Business Impact Analysis, Analytics, Product Marketing, CRM, B2B Marketing, Revenue Analysis, Enterprise Software, SaaS, B2B, Multi-channel Marketing, Cross-functional Team..., Marketing Management, Go-to-market Strategy, Strategy, Lead Management, Start-ups, Digital Marketing, Professional Services, Strategic Partnerships, Lead Generation, Business Strategy, Marketing, Customer Acquisition
Education
Thunderbird School of Global Management 1999 — 2001
MBA, Marketing, Competitive Intelligence
Chris Verdier Chris Verdier's Aspect Software Experience January 2014 - Present
Job Customer Experience Advisor
Industry Computer Software
Experience
Aspect Software January 2014 - Present
Lantana Communications December 2012 - January 2014
University of Texas at Arlington August 2011 - July 2013
Lantana Communications December 2012 - March 2013
Greatwide Logistics Company August 2011 - August 2012
Dillingers January 2010 - December 2010
The Davis Group May 2010 - August 2010
Skills
Microsoft Office, Relationship Development, Customer Relations, Customer Retention, Customer Acquisition, Cold Calling, Salesforce.com, Business Planning, Logistics, Outlook, Sales, Microsoft Excel, Customer Service, B2B, Marketing Strategy, Marketing, Management, Time Management, Training, Business Development, Advertising, New Business Development, Negotiation, Account Management, Networking, Direct Sales, Sales Operations, Telecommunications, Enterprise Software, CRM, Solution Selling, Call Centers, Strategy, Customer Satisfaction
Education
Texas State University
B.O.A, Advertising / Business Administration
Aspect Software January 2014 - Present
Lantana Communications December 2012 - January 2014
University of Texas at Arlington August 2011 - July 2013
Lantana Communications December 2012 - March 2013
Greatwide Logistics Company August 2011 - August 2012
Dillingers January 2010 - December 2010
The Davis Group May 2010 - August 2010
Skills
Microsoft Office, Relationship Development, Customer Relations, Customer Retention, Customer Acquisition, Cold Calling, Salesforce.com, Business Planning, Logistics, Outlook, Sales, Microsoft Excel, Customer Service, B2B, Marketing Strategy, Marketing, Management, Time Management, Training, Business Development, Advertising, New Business Development, Negotiation, Account Management, Networking, Direct Sales, Sales Operations, Telecommunications, Enterprise Software, CRM, Solution Selling, Call Centers, Strategy, Customer Satisfaction
Education
Texas State University
B.O.A, Advertising / Business Administration
Jim Lummus, PMP Jim Lummus, PMP's Aspect Software Experience 1997 - 2002
Job Sr. Project Manager Advanced Technology Services at CDW
Industry Telecommunications
Experience
CDW 2014 - Present
NEC 2011 - 2013
Cisco Systems 2006 - 2011
Aastra 2004 - 2006
Aspect Software 1997 - 2002
Intervoice 1993 - 1997
Skills
CTI, Unified Communications, IVR, Telephony, Contact Centers, Speech Recognition, Vendor Management, VoIP, Cisco Call Manager, Project Management, PMP, CVP, ICM, UCCE, Cross Functional Team..., Cisco UCS, Cisco VoIP, MS Project, Budget Forecasts, ITIL v3 Foundations..., Microsoft Excel, Aspect ACD, Best Practices, Trust Operations, Predictive Dialers, Virtualized Data Centers, Networking..., Wireless, Unified Contact Center..., Unified Contact Center..., ITIL, SDLC, CUCM
Education
The University of Texas at Arlington
BBA, Business Adminisration
CDW 2014 - Present
NEC 2011 - 2013
Cisco Systems 2006 - 2011
Aastra 2004 - 2006
Aspect Software 1997 - 2002
Intervoice 1993 - 1997
Skills
CTI, Unified Communications, IVR, Telephony, Contact Centers, Speech Recognition, Vendor Management, VoIP, Cisco Call Manager, Project Management, PMP, CVP, ICM, UCCE, Cross Functional Team..., Cisco UCS, Cisco VoIP, MS Project, Budget Forecasts, ITIL v3 Foundations..., Microsoft Excel, Aspect ACD, Best Practices, Trust Operations, Predictive Dialers, Virtualized Data Centers, Networking..., Wireless, Unified Contact Center..., Unified Contact Center..., ITIL, SDLC, CUCM
Education
The University of Texas at Arlington
BBA, Business Adminisration
Mark Mietlinski Mark Mietlinski's Aspect Software Experience 2004 - Present
Job Principal Consultant at Aspect Software
Industry Computer Software
Experience
Aspect Software 2004 - Present
EMC Mortgage 2004 - 2004
Zybec Corporation 2003 - 2004
Centex Financial Services 2000 - 2003
American Airlines January 1990 - March 1994
Skills
VB.NET, SQL, Crystal Reports, SharePoint, Visual Basic, Microsoft Technologies, Integration, Microsoft SQL Server, ASP, VBScript, Visual Studio, Project Management, Databases, HTML, Software Development, WCF, IIS, SOA, Solution Architecture, Web Services, Enterprise Software, Cloud Computing, Software Project..., Unified Communications, Data Warehousing
Education
Southern New Hampshire University 2015 — 2017
Master's degree, IT Data Analytics
The University of Texas at El Paso 1986 — 1989
BBA, Computer Information Systems
Aspect Software 2004 - Present
EMC Mortgage 2004 - 2004
Zybec Corporation 2003 - 2004
Centex Financial Services 2000 - 2003
American Airlines January 1990 - March 1994
Skills
VB.NET, SQL, Crystal Reports, SharePoint, Visual Basic, Microsoft Technologies, Integration, Microsoft SQL Server, ASP, VBScript, Visual Studio, Project Management, Databases, HTML, Software Development, WCF, IIS, SOA, Solution Architecture, Web Services, Enterprise Software, Cloud Computing, Software Project..., Unified Communications, Data Warehousing
Education
Southern New Hampshire University 2015 — 2017
Master's degree, IT Data Analytics
The University of Texas at El Paso 1986 — 1989
BBA, Computer Information Systems
David Webster David Webster's Aspect Software Experience February 2002 - September 2006
Job Enterprise Sales Director at Five9 Cloud Based Contact Center Solutions
Industry Information Technology and Services
Experience
Five9 December 2013 - Present
Verizon Enterprise Solutions Group 2007 - December 2013
Aspect Software February 2002 - September 2006
CosmoCom 2005 - 2006
Avaya January 2000 - February 2002
Cerida July 1997 - May 2000
Hill Holliday March 1993 - February 1996
Skills
Unified Communications, ACD, IVR, CTI, Solution Selling, VoIP, Contact Centers, Telephony, Call Logging, Managed Services, Telecommunications, Call Center, SIP Trunking, Workforce Management, SaaS, Call Centers, Disaster Recovery, Avaya, SIP, MPLS, IP
Education
Richard Stockton College of New Jersey 1987 — 1992
Bachelor's degree, Non Profit Business
Five9 December 2013 - Present
Verizon Enterprise Solutions Group 2007 - December 2013
Aspect Software February 2002 - September 2006
CosmoCom 2005 - 2006
Avaya January 2000 - February 2002
Cerida July 1997 - May 2000
Hill Holliday March 1993 - February 1996
Skills
Unified Communications, ACD, IVR, CTI, Solution Selling, VoIP, Contact Centers, Telephony, Call Logging, Managed Services, Telecommunications, Call Center, SIP Trunking, Workforce Management, SaaS, Call Centers, Disaster Recovery, Avaya, SIP, MPLS, IP
Education
Richard Stockton College of New Jersey 1987 — 1992
Bachelor's degree, Non Profit Business
Carol Wyatt Carol Wyatt's Aspect Software Experience January 1997 - January 2001
Job C3PO: A Professional Optimizer of Communications, Collaboration and Customer Experience (C3) for Oracle
Industry Computer Software
Experience
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Gordon Cloke Gordon Cloke's Aspect Software Experience November 2014 - Present
Job Product Management | Chief of Staff at Aspect Software
Industry Internet
Experience
Aspect Software November 2014 - Present
The Geneva School 2006 - Present
Aspect Software July 2013 - November 2014
Voxeo January 2013 - July 2013
Voxeo October 2010 - December 2012
ioko July 2010 - October 2010
Voxeo July 2008 - July 2010
Yahoo! Inc April 2007 - July 2008
Yahoo! Inc. October 2004 - March 2007
Musicmatch, Inc. January 2003 - October 2004
Skills
Scrum, Software Project..., Software Development, CMMI, Program Management, Project Management, Kanban, Product Management, Product Development, Agile Methodologies, Business Strategy, SaaS, Strategic Partnerships, Start-ups, Leadership, Telecommunications, Strategy, Management, Enterprise Software, Cloud Computing, Mobile Devices, ITIL, Professional Services, Vendor Management, CRM, Integration, Business Intelligence, Business Development, VoIP, Go-to-market Strategy, Agile Project Management, Mobile Applications, Cross-functional Team..., Disaster Recovery, Product Marketing, Analytics, E-commerce, Project Portfolio...
Education
University College, London 1983 — 1986
B.A. First Class
Aspect Software November 2014 - Present
The Geneva School 2006 - Present
Aspect Software July 2013 - November 2014
Voxeo January 2013 - July 2013
Voxeo October 2010 - December 2012
ioko July 2010 - October 2010
Voxeo July 2008 - July 2010
Yahoo! Inc April 2007 - July 2008
Yahoo! Inc. October 2004 - March 2007
Musicmatch, Inc. January 2003 - October 2004
Skills
Scrum, Software Project..., Software Development, CMMI, Program Management, Project Management, Kanban, Product Management, Product Development, Agile Methodologies, Business Strategy, SaaS, Strategic Partnerships, Start-ups, Leadership, Telecommunications, Strategy, Management, Enterprise Software, Cloud Computing, Mobile Devices, ITIL, Professional Services, Vendor Management, CRM, Integration, Business Intelligence, Business Development, VoIP, Go-to-market Strategy, Agile Project Management, Mobile Applications, Cross-functional Team..., Disaster Recovery, Product Marketing, Analytics, E-commerce, Project Portfolio...
Education
University College, London 1983 — 1986
B.A. First Class
Miguel A. Gonzalez Miguel A. Gonzalez's Aspect Software Experience December 2010 - July 2013
Job AVP and Global Services Counsel at John Hancock Financial Services
Industry Financial Services
Experience
John Hancock Financial Services July 2013 - Present
Aspect Software December 2010 - July 2013
Progress Software February 2008 - December 2010
Iron Mountain August 2007 - February 2008
Iron Mountain December 2005 - July 2007
Health Reinsurance Management Partnership May 2000 - December 2005
Health Reinsurance Management Partnership August 1999 - May 2000
Skills
Licensing, Mergers, Corporate Law, Software Licensing, SaaS, Revenue Recognition, Salesforce.com, Enterprise Software, Privacy Law, Contract Negotiation, Start-ups, Data Privacy, Software, Service Level Agreements, Channel Partners
Education
The George Washington University Law School 1995 — 1998
Doctor of Law (J.D.), Law
Temple University - Fox School of Business and Management 1991 — 1995
Bachelor of Business Administration (B.B.A.), Risk Management
John Hancock Financial Services July 2013 - Present
Aspect Software December 2010 - July 2013
Progress Software February 2008 - December 2010
Iron Mountain August 2007 - February 2008
Iron Mountain December 2005 - July 2007
Health Reinsurance Management Partnership May 2000 - December 2005
Health Reinsurance Management Partnership August 1999 - May 2000
Skills
Licensing, Mergers, Corporate Law, Software Licensing, SaaS, Revenue Recognition, Salesforce.com, Enterprise Software, Privacy Law, Contract Negotiation, Start-ups, Data Privacy, Software, Service Level Agreements, Channel Partners
Education
The George Washington University Law School 1995 — 1998
Doctor of Law (J.D.), Law
Temple University - Fox School of Business and Management 1991 — 1995
Bachelor of Business Administration (B.B.A.), Risk Management
La Tonya Williams La Tonya Williams's Aspect Software Experience 1998 - 2008
Job Apparel & Fashion Professional
Industry Apparel & Fashion
Experience
Restoration Hardware June 2015 - Present
Elizabeth Smith Fashions August 2010 - Present
West Elm January 2010 - Present
Kenmore Live Studios 2011 - 2011
Aspect Software 1998 - 2008
Skills
Apparel, Customer Service, Beauty Industry, Social Media Marketing, Business Networking, Design Patterns, Retail, Sourcing, LinkedIn, Product Development, Cosmetics, Technical Design, Fashion, Fashion Design, Sales, Brand Development, Styling, Textiles, CRM, Visual Merchandising, Direct Sales, Online Marketing, Merchandising, Training, Sales Management, Start-ups, Team Building, Illustrator, Social Media, Selling, Photoshop, Time Management, Customer Satisfaction, Wholesale, Inventory Management, Creative Direction, New Business Development, Entrepreneurship, Leadership, Management, Customer Experience, Trend Analysis
Education
International Academy of Design & Technology 2008 — 2009
BFA, Fashion Design
Tennessee State University 1994 — 1997
BS, Mathematics
Restoration Hardware June 2015 - Present
Elizabeth Smith Fashions August 2010 - Present
West Elm January 2010 - Present
Kenmore Live Studios 2011 - 2011
Aspect Software 1998 - 2008
Skills
Apparel, Customer Service, Beauty Industry, Social Media Marketing, Business Networking, Design Patterns, Retail, Sourcing, LinkedIn, Product Development, Cosmetics, Technical Design, Fashion, Fashion Design, Sales, Brand Development, Styling, Textiles, CRM, Visual Merchandising, Direct Sales, Online Marketing, Merchandising, Training, Sales Management, Start-ups, Team Building, Illustrator, Social Media, Selling, Photoshop, Time Management, Customer Satisfaction, Wholesale, Inventory Management, Creative Direction, New Business Development, Entrepreneurship, Leadership, Management, Customer Experience, Trend Analysis
Education
International Academy of Design & Technology 2008 — 2009
BFA, Fashion Design
Tennessee State University 1994 — 1997
BS, Mathematics
Jason Harper Jason Harper's Aspect Software Experience January 1998 - March 2006
Job Senior Leader in Software Development / Engineering
Industry Telecommunications
Experience
ShoreTel 2012 - 2013
ShoreTel November 2007 - July 2012
ShoreTel April 2006 - November 2007
Aspect Software January 1998 - March 2006
Intel Corporation January 1996 - September 1996
Skills
Cloud Computing, SaaS, SIP, Wireless, Agile Methodologies, VoIP, IP, Embedded Systems, Software Development, Unified Communications, Linux, Leadership, Management, Strategic Planning, Change Management, Team Management, Testing, Networking, Integration, Security, Scrum, Telephony, Telecommunications
Education
Stanford University 1996 — 1997
MS, Electrical Engineering
University of Michigan 1992 — 1995
BS, Electrical Engineering
ShoreTel 2012 - 2013
ShoreTel November 2007 - July 2012
ShoreTel April 2006 - November 2007
Aspect Software January 1998 - March 2006
Intel Corporation January 1996 - September 1996
Skills
Cloud Computing, SaaS, SIP, Wireless, Agile Methodologies, VoIP, IP, Embedded Systems, Software Development, Unified Communications, Linux, Leadership, Management, Strategic Planning, Change Management, Team Management, Testing, Networking, Integration, Security, Scrum, Telephony, Telecommunications
Education
Stanford University 1996 — 1997
MS, Electrical Engineering
University of Michigan 1992 — 1995
BS, Electrical Engineering
Nathan Hedberg Nathan Hedberg's Aspect Software Experience May 2015 - Present
Job Customer Support Engineer at Aspect
Industry Information Technology and Services
Experience
Aspect Software May 2015 - Present
Dell December 2012 - April 2015
Dell January 2010 - December 2012
Ameriquest Mortgage Company October 2004 - April 2006
Skills
Networking, Sales, Technical Support, Troubleshooting, Hardware, Solution Selling, Account Management, Data Center, Leadership, Customer Service, Direct Sales, Microsoft Office, System Administration, Computer Hardware, Salesforce.com, Information Technology, IT Solutions, Wireless Networking, Network Administration, Software Installation, Windows XP, Windows, Wireless, Network Security, Information Security, Cyber-security, Ethical Hacking
Education
Troy University 2007 — 2008
History
Western Illinois University 1997 — 1999
Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Aspect Software May 2015 - Present
Dell December 2012 - April 2015
Dell January 2010 - December 2012
Ameriquest Mortgage Company October 2004 - April 2006
Skills
Networking, Sales, Technical Support, Troubleshooting, Hardware, Solution Selling, Account Management, Data Center, Leadership, Customer Service, Direct Sales, Microsoft Office, System Administration, Computer Hardware, Salesforce.com, Information Technology, IT Solutions, Wireless Networking, Network Administration, Software Installation, Windows XP, Windows, Wireless, Network Security, Information Security, Cyber-security, Ethical Hacking
Education
Troy University 2007 — 2008
History
Western Illinois University 1997 — 1999
Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Brian Langreder Brian Langreder's Aspect Software Experience May 2008 - February 2013
Job Senior Programmer Analyst at Simmons Hanly Conroy LLC
Industry Computer Software
Experience
Simmons Browder Gianaris Angelides & Barnerd LLC February 2013 - Present
Aspect Software May 2008 - February 2013
Equifax 2008 - 2012
Education
Southern Illinois University, Edwardsville 2004 — 2008
Bachelor of Science (B.S.), Computer Science
Simmons Browder Gianaris Angelides & Barnerd LLC February 2013 - Present
Aspect Software May 2008 - February 2013
Equifax 2008 - 2012
Education
Southern Illinois University, Edwardsville 2004 — 2008
Bachelor of Science (B.S.), Computer Science
Changde Wu Changde Wu's Aspect Software Experience December 2012 - May 2014
Job Expert Software Developer in .NET, WPF and Web platforms
Industry Information Technology and Services
Experience
Fidelity Investments (Via Veritude) June 2015 - Present
Avedro, Inc. June 2014 - May 2015
Aspect Software December 2012 - May 2014
Direct Capital Corporation January 2012 - December 2012
Eze Castle Software April 2011 - December 2011
PTC March 1998 - March 2011
Computer Associates, Inc June 1997 - February 1998
Skills
C#, ASP.NET MVC, WPF, MVVM, Visual Studio, Prism, SQL Server, Entity Framework, JavaScript, JQuery, MVVM Light, AJAX, WCF, XML, TFS, SOA, IIS
Education
Syracuse University 1992 — 1997
MS, Computer Science
Chinese Academy of Geological Sciences 1984 — 1987
MS, Structural Geology
Fidelity Investments (Via Veritude) June 2015 - Present
Avedro, Inc. June 2014 - May 2015
Aspect Software December 2012 - May 2014
Direct Capital Corporation January 2012 - December 2012
Eze Castle Software April 2011 - December 2011
PTC March 1998 - March 2011
Computer Associates, Inc June 1997 - February 1998
Skills
C#, ASP.NET MVC, WPF, MVVM, Visual Studio, Prism, SQL Server, Entity Framework, JavaScript, JQuery, MVVM Light, AJAX, WCF, XML, TFS, SOA, IIS
Education
Syracuse University 1992 — 1997
MS, Computer Science
Chinese Academy of Geological Sciences 1984 — 1987
MS, Structural Geology
Beth Hensley Csernovicz Beth Hensley Csernovicz's Aspect Software Experience April 2014 - Present
Job Senior Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software April 2014 - Present
Aspect Software May 2013 - Present
Magnet Consulting, LLC May 2009 - February 2013
Aspect Software May 2007 - May 2009
Aspect Software 2001 - May 2007
Aspect Communications 1999 - 2001
TCS 1997 - 1999
Education
Tennessee Technological University 1992 — 1996
Bachelor of Science, Mathematics
Cleveland High School
Aspect Software April 2014 - Present
Aspect Software May 2013 - Present
Magnet Consulting, LLC May 2009 - February 2013
Aspect Software May 2007 - May 2009
Aspect Software 2001 - May 2007
Aspect Communications 1999 - 2001
TCS 1997 - 1999
Education
Tennessee Technological University 1992 — 1996
Bachelor of Science, Mathematics
Cleveland High School
Josue Rivera's Aspect Software Experience July 2011 - March 2012
Job Avaya Administrator / Software Developer at Mapfre
Industry Computer Software
Experience
Mapfre March 2012 - Present
Aspect Software July 2011 - March 2012
Corsidian January 2006 - July 2011
Business Computer POS System February 2004 - January 2006
Skills
SQL Server, VB.NET, C#, Crystal Reports, Visual Basic, ASP.NET, SQL, .NET, IVR, Web Applications, Visual Studio, SSRS, T-SQL, Avaya, NICE Call Recording, CTI, Microsoft Reporting..., Oracle 9i, Web Services, Windows Services, ASP.NET AJAX, Photoshop, LINQ, SOAP, AJAX, Microsoft SQL Server, Databases, TSAPI, CMS, Avaya AES, Web Development, JavaScript
Education
University of Puerto Rico 1998 — 2003
Bachelor, Computer Science
Mapfre March 2012 - Present
Aspect Software July 2011 - March 2012
Corsidian January 2006 - July 2011
Business Computer POS System February 2004 - January 2006
Skills
SQL Server, VB.NET, C#, Crystal Reports, Visual Basic, ASP.NET, SQL, .NET, IVR, Web Applications, Visual Studio, SSRS, T-SQL, Avaya, NICE Call Recording, CTI, Microsoft Reporting..., Oracle 9i, Web Services, Windows Services, ASP.NET AJAX, Photoshop, LINQ, SOAP, AJAX, Microsoft SQL Server, Databases, TSAPI, CMS, Avaya AES, Web Development, JavaScript
Education
University of Puerto Rico 1998 — 2003
Bachelor, Computer Science
Steve Ike Steve Ike's Aspect Software Experience May 2013 - Present
Job
Industry Information Technology and Services
Experience
Aspect Software May 2013 - Present
USAN April 2012 - May 2013
CenturyLink July 2009 - April 2012
Avaya January 2004 - March 2009
Expanets of North America January 2000 - January 2004
Lucent Technologies 1995 - 2000
ADCom 1990 - 1995
Solarcom 1989 - 1990
Skills
Sales Methodologies..., Siebel Target Account..., Miller Heimann , SPI..., CRM, Business Process..., Contact Centers, Telephony, CEM, Customer Experience..., BPO, SaaS
Education
University of Georgia - Terry College of Business 1981 — 1986
BS
The University of Georgia
Bachelor of Science (BS)
Aspect Software May 2013 - Present
USAN April 2012 - May 2013
CenturyLink July 2009 - April 2012
Avaya January 2004 - March 2009
Expanets of North America January 2000 - January 2004
Lucent Technologies 1995 - 2000
ADCom 1990 - 1995
Solarcom 1989 - 1990
Skills
Sales Methodologies..., Siebel Target Account..., Miller Heimann , SPI..., CRM, Business Process..., Contact Centers, Telephony, CEM, Customer Experience..., BPO, SaaS
Education
University of Georgia - Terry College of Business 1981 — 1986
BS
The University of Georgia
Bachelor of Science (BS)
Edith Sanchez-Bermeo's Aspect Software Experience June 2012 - Present
Job Solutions Consultant WFO, Latin America at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software June 2012 - Present
Ventanas de San Miguel Golf & Resort 2011 - 2013
Vernet Group April 2011 - May 2012
Avaya December 2009 - February 2011
Nortel 1997 - 2009
Skills
IVR, Workforce Management, Customer Service, Performance Management, Pre-sales, Post-sales Support, Contact Centre, Call Recording, Quality Monitoring, Wireless Networking, Windows Server 2008, Solution Architecture, Multilingual, Cross-functional Team..., Customer Relations, Self Driven, Key Account Development, Speech Analytics, Quality Management, Avaya, Call Center, Telecommunications, Telephony, IP, Deployment, Unified Communications, CTI, VoIP, Solution Selling, Team Leadership, Cloud Computing, Wireless, Consultative Selling, Sales Engineering, Unified Messaging, Process Improvement
Education
University of Phoenix 2003 — 2005
MBA, Master in Business Admin & Global Mgmt
Universidad Nacional Autónoma de México 1991 — 1995
Bachelor's Degree, Computer Systems Engineering
Aspect Software June 2012 - Present
Ventanas de San Miguel Golf & Resort 2011 - 2013
Vernet Group April 2011 - May 2012
Avaya December 2009 - February 2011
Nortel 1997 - 2009
Skills
IVR, Workforce Management, Customer Service, Performance Management, Pre-sales, Post-sales Support, Contact Centre, Call Recording, Quality Monitoring, Wireless Networking, Windows Server 2008, Solution Architecture, Multilingual, Cross-functional Team..., Customer Relations, Self Driven, Key Account Development, Speech Analytics, Quality Management, Avaya, Call Center, Telecommunications, Telephony, IP, Deployment, Unified Communications, CTI, VoIP, Solution Selling, Team Leadership, Cloud Computing, Wireless, Consultative Selling, Sales Engineering, Unified Messaging, Process Improvement
Education
University of Phoenix 2003 — 2005
MBA, Master in Business Admin & Global Mgmt
Universidad Nacional Autónoma de México 1991 — 1995
Bachelor's Degree, Computer Systems Engineering
Gary Bomar Gary Bomar's Aspect Software Experience March 1995 - Present
Job Senior Director, Software Develoment at Aspect Software
Industry Telecommunications
Experience
Aspect Software March 1995 - Present
Cornerstone Communications October 1991 - March 1995
Geodesic Solutions April 1986 - September 1991
Telco Research Corporation January 1980 - March 1986
Oak Ridge National Laboratory September 1978 - August 1979
Skills
Cloud Computing, Agile Methodologies, Visual Studio, Quality Assurance, WCF, Testing, Software Development, Distributed Systems, Enterprise Software, Start-ups, .NET, VoIP, XML, Unified Communications, Integration, System Architecture, IVR, Product Management, Linux, Product Development, SaaS, Web Services, Object Oriented Design, C++, Telecommunications, Software Engineering, C#, Pre-sales, SIP, Professional Services, SOA, Microsoft SQL Server, SDLC, Scrum, Mobile Devices, Software Project..., Solution Architecture, Software Design, Web Applications, Mobile Applications, Agile Project Management, TCP/IP, Unix, Operating Systems, Enterprise Architecture, C
Education
Vanderbilt University 1975 — 1982
Ph.D., Experimental Nuclear Physics
Tennessee Technological University 1972 — 1975
B.S., Physics
Aspect Software March 1995 - Present
Cornerstone Communications October 1991 - March 1995
Geodesic Solutions April 1986 - September 1991
Telco Research Corporation January 1980 - March 1986
Oak Ridge National Laboratory September 1978 - August 1979
Skills
Cloud Computing, Agile Methodologies, Visual Studio, Quality Assurance, WCF, Testing, Software Development, Distributed Systems, Enterprise Software, Start-ups, .NET, VoIP, XML, Unified Communications, Integration, System Architecture, IVR, Product Management, Linux, Product Development, SaaS, Web Services, Object Oriented Design, C++, Telecommunications, Software Engineering, C#, Pre-sales, SIP, Professional Services, SOA, Microsoft SQL Server, SDLC, Scrum, Mobile Devices, Software Project..., Solution Architecture, Software Design, Web Applications, Mobile Applications, Agile Project Management, TCP/IP, Unix, Operating Systems, Enterprise Architecture, C
Education
Vanderbilt University 1975 — 1982
Ph.D., Experimental Nuclear Physics
Tennessee Technological University 1972 — 1975
B.S., Physics
Art McCarty Art McCarty's Aspect Software Experience April 2014 - Present
Job Digital Marketing Specialist at Aspect Software
Industry Marketing and Advertising
Experience
Aspect Software April 2014 - Present
Leaders in SEO, SEM & Integrated Marketing Management in the Orlando Fl. Area 2013 - Present
InCharge Debt Solutions May 2011 - August 2013
Smartsearch Marketing 2005 - May 2011
iMarketingTactics.com 2009 - 2011
Bimini Bay Resort July 2003 - November 2005
Trifinity 2003 - 2004
Harte-Hanks Data Technologies 2000 - 2001
Skills
SEO, SEM, PPC, E-commerce, Google Adwords, Lead Generation, Search Advertising, Facebook, Copywriting, Keyword Research, Marketing, WordPress, Sales, Management, Search Engine Ranking, Content Strategy, Web Analytics, Web Marketing, Online Marketing, Google Analytics, Conversion Optimization, Organic Search, Google Webmaster Tools, Google Website Optimizer, Online Lead Generation, Strategy, Strategic Thinking, Local Search..., On-page Optimisation, Paid Search Strategy, Conversion Tracking, Web Metrics, Marketing Strategy, Direct Marketing, Direct Response, Cost Per Lead, Keyword Generation, Off-Page, XML Sitemaps, Link Building Campaigns, Account Management, Web Marketing Strategy, Internet Business..., Marketing for Small..., Email Marketing, Market Research, Digital Marketing, Online Research, Advertising Research, Mobile Marketing
Education
The University of Texas at Dallas 2000 — 2002
None, MBA Emphasis in Marketing
Texas Tech University - Rawls College of Business 1982 — 1988
BBA, Finance
Market Motive
Market Motive
Aspect Software April 2014 - Present
Leaders in SEO, SEM & Integrated Marketing Management in the Orlando Fl. Area 2013 - Present
InCharge Debt Solutions May 2011 - August 2013
Smartsearch Marketing 2005 - May 2011
iMarketingTactics.com 2009 - 2011
Bimini Bay Resort July 2003 - November 2005
Trifinity 2003 - 2004
Harte-Hanks Data Technologies 2000 - 2001
Skills
SEO, SEM, PPC, E-commerce, Google Adwords, Lead Generation, Search Advertising, Facebook, Copywriting, Keyword Research, Marketing, WordPress, Sales, Management, Search Engine Ranking, Content Strategy, Web Analytics, Web Marketing, Online Marketing, Google Analytics, Conversion Optimization, Organic Search, Google Webmaster Tools, Google Website Optimizer, Online Lead Generation, Strategy, Strategic Thinking, Local Search..., On-page Optimisation, Paid Search Strategy, Conversion Tracking, Web Metrics, Marketing Strategy, Direct Marketing, Direct Response, Cost Per Lead, Keyword Generation, Off-Page, XML Sitemaps, Link Building Campaigns, Account Management, Web Marketing Strategy, Internet Business..., Marketing for Small..., Email Marketing, Market Research, Digital Marketing, Online Research, Advertising Research, Mobile Marketing
Education
The University of Texas at Dallas 2000 — 2002
None, MBA Emphasis in Marketing
Texas Tech University - Rawls College of Business 1982 — 1988
BBA, Finance
Market Motive
Market Motive
Joe Havlik Joe Havlik's Aspect Software Experience March 2014 - Present
Job Sales AVP at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software March 2014 - Present
Alcatel - Lucent August 2007 - February 2014
Alcatel-Lucent April 2006 - August 2007
Alcatel 2004 - 2007
Alcatel 2001 - 2004
Alcatel 2000 - 2001
Advanced Tech Ent 1995 - 2000
Skills
LTE, Mobile Devices, VoIP, Product Marketing, Wireless, Telecommunications, Product Management, Competitive Analysis, Management, CDMA, Pre-sales, IP, Marketing, Sales Operations, Unified Communications, Go-to-market Strategy, Solution Selling, SIP, Mobile Communications, Managed Services, Ethernet, 3G, MPLS, Cellular Communications, 4G, Mobile Technology, IPTV, Sales Management, Account Management, Enterprise Software
Education
The University of Dallas 2000 — 2006
MBA - Corporate Finance, Economics
The University of Dallas 1996 — 2002
MBA, MBA - Corp Finance / Economics - Undergrad
Aspect Software March 2014 - Present
Alcatel - Lucent August 2007 - February 2014
Alcatel-Lucent April 2006 - August 2007
Alcatel 2004 - 2007
Alcatel 2001 - 2004
Alcatel 2000 - 2001
Advanced Tech Ent 1995 - 2000
Skills
LTE, Mobile Devices, VoIP, Product Marketing, Wireless, Telecommunications, Product Management, Competitive Analysis, Management, CDMA, Pre-sales, IP, Marketing, Sales Operations, Unified Communications, Go-to-market Strategy, Solution Selling, SIP, Mobile Communications, Managed Services, Ethernet, 3G, MPLS, Cellular Communications, 4G, Mobile Technology, IPTV, Sales Management, Account Management, Enterprise Software
Education
The University of Dallas 2000 — 2006
MBA - Corporate Finance, Economics
The University of Dallas 1996 — 2002
MBA, MBA - Corp Finance / Economics - Undergrad
Ahmed Sayid Ahmed Sayid's Aspect Software Experience June 2013 - June 2014
Job Customer Support Engineer at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software June 2013 - June 2014
DGLF CPA's and Business Advisors October 2012 - April 2013
Skills
Troubleshooting, Microsoft Office, Laptops, Operating Systems, SQL, Networking, Windows, Access, Technical Support, Network Administration, Process Improvement, SharePoint, Software Installation, Network Security, Windows Server
Education
Tennessee State University 2008 — 2013
Bachelor of Business Administration, In Business Information Systems
Aspect Software June 2013 - June 2014
DGLF CPA's and Business Advisors October 2012 - April 2013
Skills
Troubleshooting, Microsoft Office, Laptops, Operating Systems, SQL, Networking, Windows, Access, Technical Support, Network Administration, Process Improvement, SharePoint, Software Installation, Network Security, Windows Server
Education
Tennessee State University 2008 — 2013
Bachelor of Business Administration, In Business Information Systems
Jason J. Weaver's Aspect Software Experience May 1996 - December 2011
Job Polycom Master of the UC Universe at Event Zero
Industry Information Technology and Services
Experience
Event Zero July 2015 - Present
Unisys April 2013 - July 2015
Zeacom January 2012 - April 2013
Aspect Software May 1996 - December 2011
Skills
Contact Centers, Sales Engineering, Unified Communications, Solution Selling, CTI, Telephony, IVR, VoIP, Pre-sales, ACD, Channel, SIP, Call Logging, Unified Messaging, Microsoft Lync, Integration, Telecommunications, Call Centers, Networking
Education
Texas Tech University 1986 — 1991
Bachelors of Engineering, Computer Science
Event Zero July 2015 - Present
Unisys April 2013 - July 2015
Zeacom January 2012 - April 2013
Aspect Software May 1996 - December 2011
Skills
Contact Centers, Sales Engineering, Unified Communications, Solution Selling, CTI, Telephony, IVR, VoIP, Pre-sales, ACD, Channel, SIP, Call Logging, Unified Messaging, Microsoft Lync, Integration, Telecommunications, Call Centers, Networking
Education
Texas Tech University 1986 — 1991
Bachelors of Engineering, Computer Science
Susan Dupart Susan Dupart's Aspect Software Experience 2000 - 2006
Job Senior Director, Global Travel, Meetings, Corporate Card & Mobility at McAfee
Industry Computer Hardware
Experience
Intel Security October 2011 - Present
Casto Travel March 2010 - October 2011
NetApp November 2006 - October 2009
Aspect Software 2000 - 2006
Quantum 1995 - 2000
Hitachi Data Systems February 1989 - 1995
Skills
Team Building, Sales Management, Supply Management, Receptionist Duties, Management, Travel Management, Strategic Partnerships, Business Travel, Contract Negotiation, Account Management, Strategic Planning, Program Management, New Business Development, Change Management, Business Strategy, Sales Operations, Marketing Strategy, Budgets, Marketing, Vendor Management, Business Development, B2B, Team Leadership, Customer Service, Sales, Negotiation, Project Management, Salesforce.com, Leadership, Cross-functional Team..., Event Management, Process Improvement, Strategic Sourcing, Start-ups, Operations Management, Strategy, Direct Sales, Product Management, Pricing, Competitive Analysis, Customer Satisfaction, Meeting Planning, Lead Generation, Forecasting, SaaS, Selling, Customer Retention, CRM, Training, Solution Selling
Education
The University of New Mexico 1966 — 1968
Education
Intel Security October 2011 - Present
Casto Travel March 2010 - October 2011
NetApp November 2006 - October 2009
Aspect Software 2000 - 2006
Quantum 1995 - 2000
Hitachi Data Systems February 1989 - 1995
Skills
Team Building, Sales Management, Supply Management, Receptionist Duties, Management, Travel Management, Strategic Partnerships, Business Travel, Contract Negotiation, Account Management, Strategic Planning, Program Management, New Business Development, Change Management, Business Strategy, Sales Operations, Marketing Strategy, Budgets, Marketing, Vendor Management, Business Development, B2B, Team Leadership, Customer Service, Sales, Negotiation, Project Management, Salesforce.com, Leadership, Cross-functional Team..., Event Management, Process Improvement, Strategic Sourcing, Start-ups, Operations Management, Strategy, Direct Sales, Product Management, Pricing, Competitive Analysis, Customer Satisfaction, Meeting Planning, Lead Generation, Forecasting, SaaS, Selling, Customer Retention, CRM, Training, Solution Selling
Education
The University of New Mexico 1966 — 1968
Education
Robert Weathers Robert Weathers's Aspect Software Experience 2000 - 2001
Job Vice President Sales at Entrata
Industry Real Estate
Experience
Entrata January 2013 - Present
RealPage, Inc. January 2011 - December 2012
Verizon Business June 2008 - December 2010
Source June 2007 - May 2008
Avaya August 2001 - June 2007
Aspect Software 2000 - 2001
Lucent Technologies December 1999 - December 2000
Corporate Express (now Staples) August 1992 - December 1999
Skills
Call Centers, Social Media, New Business Development, Business Intelligence, Professional Services, SaaS, Online Marketing, Real Estate, CRM, Apartments, SEO, SEM, PaaS, Revenue Management, Student Housing, Screening, Mobile Solutions, Portals, Contact Centers, Strategy, Sales, Networking, Lead Generation, Revenue Analysis, Management, Property Management, Business Strategy
Education
Southern Methodist University 1987 — 1992
BA, Political Science
St. Mark's School of Texas 1982 — 1987
Entrata January 2013 - Present
RealPage, Inc. January 2011 - December 2012
Verizon Business June 2008 - December 2010
Source June 2007 - May 2008
Avaya August 2001 - June 2007
Aspect Software 2000 - 2001
Lucent Technologies December 1999 - December 2000
Corporate Express (now Staples) August 1992 - December 1999
Skills
Call Centers, Social Media, New Business Development, Business Intelligence, Professional Services, SaaS, Online Marketing, Real Estate, CRM, Apartments, SEO, SEM, PaaS, Revenue Management, Student Housing, Screening, Mobile Solutions, Portals, Contact Centers, Strategy, Sales, Networking, Lead Generation, Revenue Analysis, Management, Property Management, Business Strategy
Education
Southern Methodist University 1987 — 1992
BA, Political Science
St. Mark's School of Texas 1982 — 1987
Michael Cavataio Michael Cavataio's Aspect Software Experience January 2008 - Present
Job Principle Consultant at Aspect Software
Industry Computer Software
Experience
Aspect Software January 2008 - Present
Brinks Home Security May 2005 - January 2008
Broadview Security (fomerly Brink's Home Security, Inc.) 2005 - 2008
Caremark January 2005 - May 2005
BancTec August 2002 - January 2005
Alliance Data December 1998 - August 2002
Stream International Services Corp June 1998 - December 1998
MobileComm May 1996 - June 1998
Sprint June 1992 - May 1996
Skills
Forecasting, Management, Networking, Workforce Management, Call Center, Contact Centers, Vendor Management, Call Centers, Telecommunications, Outsourcing, Business Process, CTI, Training, Avaya, ACD, IVR, Inbound Marketing, Team Building, Budgets, Unified Communications, Customer Experience, Technical Support, CRM, Professional Services
Education
The University of Texas at Arlington 1985 — 1989
B.A., Russian/History
Aspect Software January 2008 - Present
Brinks Home Security May 2005 - January 2008
Broadview Security (fomerly Brink's Home Security, Inc.) 2005 - 2008
Caremark January 2005 - May 2005
BancTec August 2002 - January 2005
Alliance Data December 1998 - August 2002
Stream International Services Corp June 1998 - December 1998
MobileComm May 1996 - June 1998
Sprint June 1992 - May 1996
Skills
Forecasting, Management, Networking, Workforce Management, Call Center, Contact Centers, Vendor Management, Call Centers, Telecommunications, Outsourcing, Business Process, CTI, Training, Avaya, ACD, IVR, Inbound Marketing, Team Building, Budgets, Unified Communications, Customer Experience, Technical Support, CRM, Professional Services
Education
The University of Texas at Arlington 1985 — 1989
B.A., Russian/History
Dustin Hayre Dustin Hayre's Aspect Software Experience May 2015 - Present
Job Principal Customer Care Engineer at Aspect Software
Industry Telecommunications
Experience
Aspect Software May 2015 - Present
VoxGen January 2015 - April 2015
Bright House Networks March 2012 - January 2015
Voxeo November 2007 - February 2012
Voxeo Corporation November 2007 - February 2012
Hard Rock Café April 2003 - December 2007
Concord EFS January 2002 - April 2003
Stream International July 2000 - January 2002
Skills
IVR, VoIP, Asterisk, SIP, CCXML, SQL, PHP, Hardware, Telephony, Contact Centers, ACD, Servers, Unified Communications, SaaS, Windows, Cisco Technologies, Network Security, Avaya, Telecommunications, Cisco Call Manager, Mobile Devices, VXML, CTI, Call Centers, Security, Enterprise Software, Troubleshooting, Linux, Cloud Computing, TCP/IP, Speech Recognition, Operating Systems, Switches, Network Architecture, Python, DNS, Technical Support, IP, Wireless, VPN
Education
The University of Memphis 2005 — 2007
Computer Science
Aspect Software May 2015 - Present
VoxGen January 2015 - April 2015
Bright House Networks March 2012 - January 2015
Voxeo November 2007 - February 2012
Voxeo Corporation November 2007 - February 2012
Hard Rock Café April 2003 - December 2007
Concord EFS January 2002 - April 2003
Stream International July 2000 - January 2002
Skills
IVR, VoIP, Asterisk, SIP, CCXML, SQL, PHP, Hardware, Telephony, Contact Centers, ACD, Servers, Unified Communications, SaaS, Windows, Cisco Technologies, Network Security, Avaya, Telecommunications, Cisco Call Manager, Mobile Devices, VXML, CTI, Call Centers, Security, Enterprise Software, Troubleshooting, Linux, Cloud Computing, TCP/IP, Speech Recognition, Operating Systems, Switches, Network Architecture, Python, DNS, Technical Support, IP, Wireless, VPN
Education
The University of Memphis 2005 — 2007
Computer Science
Anna Le Rathbone Anna Le Rathbone's Aspect Software Experience April 2006 - October 2010
Job Regional Sales Manager at Oracle
Industry Information Technology and Services
Bruce Wilkerson Bruce Wilkerson's Aspect Software Experience 1989 - 1995
Job Area Sales Manager at ShoreTel
Industry Information Technology and Services
Experience
ShoreTel October 2010 - Present
ShoreTel July 2008 - September 2010
Nimsoft November 2007 - June 2008
Sylantro Systems January 2000 - June 2007
Latitude Communications January 1995 - January 2000
Aspect Communications 1989 - 1995
Aspect Software 1989 - 1995
Micro Power Systems 1985 - 1989
Skills
VoIP, Unified Communications, Enterprise Software, Managed Services, Cloud Computing, SaaS, Product Management, CRM, Pre-sales, Project Management, Professional Services, Solution Selling, Sales, Telephony, Telecommunications, Management, Sales Operations, Direct Sales, Networking, Product Marketing, Start-ups, Account Management, Channel Partners, Cisco Technologies, IP, Wireless, Mobile Devices
Education
Santa Clara University
MBA, General Business
University of California, Los Angeles
BS, Economics
ShoreTel October 2010 - Present
ShoreTel July 2008 - September 2010
Nimsoft November 2007 - June 2008
Sylantro Systems January 2000 - June 2007
Latitude Communications January 1995 - January 2000
Aspect Communications 1989 - 1995
Aspect Software 1989 - 1995
Micro Power Systems 1985 - 1989
Skills
VoIP, Unified Communications, Enterprise Software, Managed Services, Cloud Computing, SaaS, Product Management, CRM, Pre-sales, Project Management, Professional Services, Solution Selling, Sales, Telephony, Telecommunications, Management, Sales Operations, Direct Sales, Networking, Product Marketing, Start-ups, Account Management, Channel Partners, Cisco Technologies, IP, Wireless, Mobile Devices
Education
Santa Clara University
MBA, General Business
University of California, Los Angeles
BS, Economics
Jude Rich Jude Rich's Aspect Software Experience November 2013 - Present
Job Strategic Accounts Director at Aspect Software
Industry Telecommunications
Experience
Aspect Software November 2013 - Present
Blue Marlin Publications July 1999 - Present
Arrow S3 June 2013 - November 2013
Arrow (formerly Shared Technologies) January 2011 - June 2013
Avaya October 2009 - January 2011
Avaya June 2005 - October 2009
Avaya May 2002 - June 2005
Avaya March 1997 - May 2002
Lucent Technologies March 1996 - March 1997
AT&T September 1992 - February 1996
Skills
Unified Communications, Avaya, VoIP, Telephony, Solution Selling, Telecommunications, Contact Centers, Managed Services, SIP, Channel, Call Center, IVR, Professional Services, Direct Sales, Unified Messaging, Wireless, CTI, Sales Process, Enterprise Software, Call Centers, Strategy, Channel Partners, Product Management, ACD, Management, Sales Management, Video Conferencing, Start-ups, New Business Development, Leadership, Sales Operations, Sales, Cloud Applications, Team Leadership, MPLS, Hosted Services, Compensation Structures, Pre-sales, Data Center, Go-to-market Strategy, Strategic Partnerships, Cloud Computing, Ethernet, Sales Compensation, Co-location, Sales Engineering, TDM, T1, Selling, Salesforce.com
Education
The College of New Jersey 1982 — 1986
BS, Industrial Engineering Technology
Matawan-Aberdeen Regional High School 1977 — 1981
Aspect Software November 2013 - Present
Blue Marlin Publications July 1999 - Present
Arrow S3 June 2013 - November 2013
Arrow (formerly Shared Technologies) January 2011 - June 2013
Avaya October 2009 - January 2011
Avaya June 2005 - October 2009
Avaya May 2002 - June 2005
Avaya March 1997 - May 2002
Lucent Technologies March 1996 - March 1997
AT&T September 1992 - February 1996
Skills
Unified Communications, Avaya, VoIP, Telephony, Solution Selling, Telecommunications, Contact Centers, Managed Services, SIP, Channel, Call Center, IVR, Professional Services, Direct Sales, Unified Messaging, Wireless, CTI, Sales Process, Enterprise Software, Call Centers, Strategy, Channel Partners, Product Management, ACD, Management, Sales Management, Video Conferencing, Start-ups, New Business Development, Leadership, Sales Operations, Sales, Cloud Applications, Team Leadership, MPLS, Hosted Services, Compensation Structures, Pre-sales, Data Center, Go-to-market Strategy, Strategic Partnerships, Cloud Computing, Ethernet, Sales Compensation, Co-location, Sales Engineering, TDM, T1, Selling, Salesforce.com
Education
The College of New Jersey 1982 — 1986
BS, Industrial Engineering Technology
Matawan-Aberdeen Regional High School 1977 — 1981
Erik Bjornsen's Aspect Software Experience June 2013 - Present
Job Support Engineer at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software June 2013 - Present
Trevecca Nazarene University May 2011 - May 2013
Frasier, Dean & Howard, PLLC March 2012 - December 2012
Skills
Visio, Microsoft SQL Server, SQL, Access, Visual Basic, MySQL, Information Technology, Network Administration, CSS, Java, Help Desk Support, Computer Hardware, IT Hardware Support, Support Engineers, Servers
Education
Trevecca Nazarene University 2009 — 2013
BS, Information Technology
Aspect Software June 2013 - Present
Trevecca Nazarene University May 2011 - May 2013
Frasier, Dean & Howard, PLLC March 2012 - December 2012
Skills
Visio, Microsoft SQL Server, SQL, Access, Visual Basic, MySQL, Information Technology, Network Administration, CSS, Java, Help Desk Support, Computer Hardware, IT Hardware Support, Support Engineers, Servers
Education
Trevecca Nazarene University 2009 — 2013
BS, Information Technology
Roberto Hinds Jr Roberto Hinds Jr's Aspect Software Experience 1991 - 2012
Job Volunteer Work
Industry Computer Networking
Experience
Christ Tabernacle Church Ministries Inc.—Volunteer Work May 2003 - Present
TFS Group Inc. March 2014 - October 2014
TFS Group, Inc. March 2014 - October 2014
Aspect Software 1991 - 2012
CenterForce March 1991 - March 2004
Automated Systems & Programing Inc. March 1991 - July 1996
Automated Systems & Programming Inc. (ASPI) March 1995 - May 1996
Automated Systems & Programming Inc. (ASPI) March 1991 - May 1995
United States (U.S.) Army May 1983 - November 1990
Skills
TCP/IP, Solaris, Servers, Network Engineering, Solaris 8/9/10, VMware, Linux, Troubleshooting, Firewalls, Integration, SIP, VoIP, Linux architecture, Programming, Unified Communications, Script-writing, CTI, IVR, Pastoring, Ministries, ClearOS NG-Firewall..., ZenMap/Nmap..., Nessus Vulnerability..., Wireshark, Wireshark & Netwitness..., LAN-WAN, Telephony, Virtualization, Cisco Technologies, IIS, Windows Server, Asterisk, Routers, Cloud Computing, ACD, Red Hat Linux, Storage, Network Administration, System Administration, Data Center, LDAP, Product Management, System Deployment, Contact Centers, Unix, Lync Server 2010, Avaya, Telecommunications, IP, Call Logging
Education
Strayer University 2013 — 2015
Bachelor of Science (B.S.), Information Systems & Technology, Cyber Security Management, GPA 3.9
Park College 1987 — 1988
Computer Science
University of Panama 1978 — 1979
Associate of Science (A.S.), Computer Science
Christ Tabernacle Church Ministries Inc.—Volunteer Work May 2003 - Present
TFS Group Inc. March 2014 - October 2014
TFS Group, Inc. March 2014 - October 2014
Aspect Software 1991 - 2012
CenterForce March 1991 - March 2004
Automated Systems & Programing Inc. March 1991 - July 1996
Automated Systems & Programming Inc. (ASPI) March 1995 - May 1996
Automated Systems & Programming Inc. (ASPI) March 1991 - May 1995
United States (U.S.) Army May 1983 - November 1990
Skills
TCP/IP, Solaris, Servers, Network Engineering, Solaris 8/9/10, VMware, Linux, Troubleshooting, Firewalls, Integration, SIP, VoIP, Linux architecture, Programming, Unified Communications, Script-writing, CTI, IVR, Pastoring, Ministries, ClearOS NG-Firewall..., ZenMap/Nmap..., Nessus Vulnerability..., Wireshark, Wireshark & Netwitness..., LAN-WAN, Telephony, Virtualization, Cisco Technologies, IIS, Windows Server, Asterisk, Routers, Cloud Computing, ACD, Red Hat Linux, Storage, Network Administration, System Administration, Data Center, LDAP, Product Management, System Deployment, Contact Centers, Unix, Lync Server 2010, Avaya, Telecommunications, IP, Call Logging
Education
Strayer University 2013 — 2015
Bachelor of Science (B.S.), Information Systems & Technology, Cyber Security Management, GPA 3.9
Park College 1987 — 1988
Computer Science
University of Panama 1978 — 1979
Associate of Science (A.S.), Computer Science
Alex Barnes Alex Barnes's Aspect Software Experience April 2014 - Present
Job Account Executive at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software April 2014 - Present
University of San Diego July 2011 - July 2014
Tealium September 2013 - April 2014
EdgeWave February 2013 - September 2013
Sempra Energy August 2011 - July 2012
SASI, LLC May 2007 - August 2011
Yorkville Advisors September 2006 - May 2007
Skills
Investment Banking, Risk Management, Valuation, Corporate Development, Project management, Mergers and Acquisitions, Negotiations, Project Management, Mergers, Negotiation, Mergers & Acquisitions, Due Diligence, Strategy, Financial Modeling, Investments, Business Development, Sales, Portfolio Management, Data Analysis, Leadership, Market Research, Forecasting, Executive Management
Education
University of San Diego 2003 — 2007
B.A., Economics
The University of Dallas 1998 — 2001
Physics
Aspect Software April 2014 - Present
University of San Diego July 2011 - July 2014
Tealium September 2013 - April 2014
EdgeWave February 2013 - September 2013
Sempra Energy August 2011 - July 2012
SASI, LLC May 2007 - August 2011
Yorkville Advisors September 2006 - May 2007
Skills
Investment Banking, Risk Management, Valuation, Corporate Development, Project management, Mergers and Acquisitions, Negotiations, Project Management, Mergers, Negotiation, Mergers & Acquisitions, Due Diligence, Strategy, Financial Modeling, Investments, Business Development, Sales, Portfolio Management, Data Analysis, Leadership, Market Research, Forecasting, Executive Management
Education
University of San Diego 2003 — 2007
B.A., Economics
The University of Dallas 1998 — 2001
Physics
Ira Kleiner Ira Kleiner's Aspect Software Experience December 2006 - October 2012
Job Solution Architect Cloud and Middleware technologies
Industry Information Technology and Services
Experience
Oracle June 2015 - Present
CA Technologies January 2015 - Present
Transition Automation January 1993 - Present
Perficient July 2014 - November 2014
Elbit Systems USA October 2012 - July 2014
Aspect Software December 2006 - October 2012
Netscout Systems February 2005 - December 2006
TJX Companies 1995 - 2005
Marshalls 1990 - 1995
Skills
Oracle Applications, Integration, Oracle Discoverer, Requirements Analysis, Data Warehousing, Oracle E-Business Suite, Business Analysis, SharePoint, SOA, Oracle Reports, XML Publisher, PL/SQL, Business Intelligence, ERP, CRM, Solution Architecture, Enterprise Software, Program Management, Web Services, Leadership, Databases, Oracle, Systems Analysis, Oracle HR, Requirements Gathering, Security, SDLC, Entrepreneurship, Unix, Business Process, Enterprise Architecture, Visio, Software Project..., SQL, BPEL, OAF, VB.net, C#.net, ASP.net, Oracle Receivables/..., Oracle Order..., Oracle Quoting, Oracle Quality Control, Bill of Materials, WIP, Depot Repair, Install..., Oracle Purchasing,..., Oracle Project..., Java, JSP, HTML, Oracle Workflow, Oracle Service Bus, XML, Oracle Data Integrator
Education
University of Massachusetts 2008 — 2012
Continuing Education, Computer Programming, A+
Southern New Hampshire University 2000 — 2002
MBA, Masters Business Administration
Southern New Hampshire University 1987 — 1989
MS, Computer Information Systems
Southern New Hampshire University 1983 — 1987
BS, Managent Information Systems
Elizabeth High School 1978 — 1982
High School Diploma, Music, Math, Science, Computers
Oracle June 2015 - Present
CA Technologies January 2015 - Present
Transition Automation January 1993 - Present
Perficient July 2014 - November 2014
Elbit Systems USA October 2012 - July 2014
Aspect Software December 2006 - October 2012
Netscout Systems February 2005 - December 2006
TJX Companies 1995 - 2005
Marshalls 1990 - 1995
Skills
Oracle Applications, Integration, Oracle Discoverer, Requirements Analysis, Data Warehousing, Oracle E-Business Suite, Business Analysis, SharePoint, SOA, Oracle Reports, XML Publisher, PL/SQL, Business Intelligence, ERP, CRM, Solution Architecture, Enterprise Software, Program Management, Web Services, Leadership, Databases, Oracle, Systems Analysis, Oracle HR, Requirements Gathering, Security, SDLC, Entrepreneurship, Unix, Business Process, Enterprise Architecture, Visio, Software Project..., SQL, BPEL, OAF, VB.net, C#.net, ASP.net, Oracle Receivables/..., Oracle Order..., Oracle Quoting, Oracle Quality Control, Bill of Materials, WIP, Depot Repair, Install..., Oracle Purchasing,..., Oracle Project..., Java, JSP, HTML, Oracle Workflow, Oracle Service Bus, XML, Oracle Data Integrator
Education
University of Massachusetts 2008 — 2012
Continuing Education, Computer Programming, A+
Southern New Hampshire University 2000 — 2002
MBA, Masters Business Administration
Southern New Hampshire University 1987 — 1989
MS, Computer Information Systems
Southern New Hampshire University 1983 — 1987
BS, Managent Information Systems
Elizabeth High School 1978 — 1982
High School Diploma, Music, Math, Science, Computers
Amanda Bianco Amanda Bianco's Aspect Software Experience April 2011 - January 2015
Job Director Tax Credits & Incentives
Industry Information Technology and Services
Experience
Aspect Software April 2011 - January 2015
Aspect Software April 2009 - April 2011
Aspect Software December 2007 - October 2008
AT&T August 2003 - December 2007
Skills
Agile Methodologies, Microsoft SQL Server, Software Development, Business Analysis, Project Management, Software Project..., SQL, Requirements Analysis, Integration, Visio, Manage Client..., Resource Management, Manage Complex Projects, CRM, SharePoint, Microsoft Technologies, Scrum, Vendor Management, MS Project, SDLC, Enterprise Software, IT Strategy, Business Intelligence, Microsoft Dynamics CRM..., Team Management
Education
Southern Illinois University, Edwardsville
Bachelor of Science, Business Administration, Management Information Systems (MIS)
Aspect Software April 2011 - January 2015
Aspect Software April 2009 - April 2011
Aspect Software December 2007 - October 2008
AT&T August 2003 - December 2007
Skills
Agile Methodologies, Microsoft SQL Server, Software Development, Business Analysis, Project Management, Software Project..., SQL, Requirements Analysis, Integration, Visio, Manage Client..., Resource Management, Manage Complex Projects, CRM, SharePoint, Microsoft Technologies, Scrum, Vendor Management, MS Project, SDLC, Enterprise Software, IT Strategy, Business Intelligence, Microsoft Dynamics CRM..., Team Management
Education
Southern Illinois University, Edwardsville
Bachelor of Science, Business Administration, Management Information Systems (MIS)
Anthony Butera Anthony Butera's Aspect Software Experience June 2015 - Present
Job
Industry Information Technology and Services
Experience
Aspect Software June 2015 - Present
Skills
System Administration, DNS, Servers, Technical Support, Networking, Computer Hardware, Data Center, Windows, Microsoft Office, IP, Linux, Unix, Troubleshooting, Help Desk Support, Virtualization, Red Hat Linux, Windows Server, Training, Process Improvement, VMware ESX, Firewalls, VMware, Computer Network..., Network Monitoring, Cloud Computing, Apache, IIS
Education
CompTIA 2006 — 2006
A + Certificate
St. Petersburg College 2002 — 2004
Network Systems Specialist
Aspect Software June 2015 - Present
Skills
System Administration, DNS, Servers, Technical Support, Networking, Computer Hardware, Data Center, Windows, Microsoft Office, IP, Linux, Unix, Troubleshooting, Help Desk Support, Virtualization, Red Hat Linux, Windows Server, Training, Process Improvement, VMware ESX, Firewalls, VMware, Computer Network..., Network Monitoring, Cloud Computing, Apache, IIS
Education
CompTIA 2006 — 2006
A + Certificate
St. Petersburg College 2002 — 2004
Network Systems Specialist
Steve Anderton Steve Anderton's Aspect Software Experience February 2012 - May 2012
Job Technical Recruiter
Industry Human Resources
Experience
Coral Bay Partners 1988 - Present
Cadence Design Systems November 2012 - February 2013
Aspect Software February 2012 - May 2012
Cabot Corporation May 2011 - June 2011
Yoh HR Solutions December 2010 - May 2011
CellExchange March 2007 - April 2008
IHRCA Independent Human Resource Consultants Assn 1995 - September 2007
Enpocket August 2006 - November 2006
Goodrich - SRS July 2005 - March 2006
Hewitt Associates May 2004 - July 2005
Skills
Applicant Tracking..., Talent Acquisition, Technical Recruiting, Full-cycle Recruiting, Sourcing, Interviewing, Workforce Planning, Recruitment/Retention, Onboarding, Hiring, Executive Search, OFCCP, Search, Direct Sourcing, Employer Branding, Compensation, College Recruiting, Contract Recruitment, Recruitment Advertising, Strategic Sourcing, Vendor Management, Creative Sourcing, Resource Management, Internet Recruiting, Background Checks, Screening, Diversity Recruitment, Metrics, Cold Calling, Talent Management, HR Consulting, Screening Resumes, SDLC, Recruiting, Deferred Compensation, Benefits Negotiation, Interviews, Human Resources
Education
Suffolk University
BS, Psychology
Coral Bay Partners 1988 - Present
Cadence Design Systems November 2012 - February 2013
Aspect Software February 2012 - May 2012
Cabot Corporation May 2011 - June 2011
Yoh HR Solutions December 2010 - May 2011
CellExchange March 2007 - April 2008
IHRCA Independent Human Resource Consultants Assn 1995 - September 2007
Enpocket August 2006 - November 2006
Goodrich - SRS July 2005 - March 2006
Hewitt Associates May 2004 - July 2005
Skills
Applicant Tracking..., Talent Acquisition, Technical Recruiting, Full-cycle Recruiting, Sourcing, Interviewing, Workforce Planning, Recruitment/Retention, Onboarding, Hiring, Executive Search, OFCCP, Search, Direct Sourcing, Employer Branding, Compensation, College Recruiting, Contract Recruitment, Recruitment Advertising, Strategic Sourcing, Vendor Management, Creative Sourcing, Resource Management, Internet Recruiting, Background Checks, Screening, Diversity Recruitment, Metrics, Cold Calling, Talent Management, HR Consulting, Screening Resumes, SDLC, Recruiting, Deferred Compensation, Benefits Negotiation, Interviews, Human Resources
Education
Suffolk University
BS, Psychology
Adnan Hashmi's Aspect Software Experience January 2010 - April 2010
Job Solutions Architect at Deloitte
Industry Information Technology and Services
Experience
Deloitte August 2013 - Present
Kiewit Corporation May 2012 - August 2013
Blue Cross Blue Shield of Nebraska 2010 - May 2012
Aspect Software January 2010 - April 2010
Quilogy Inc. July 2007 - December 2009
Microsoft 2005 - 2008
ACM 2007 - 2007
Skills
SharePoint, .NET, WCF, ASP.NET, C#, Solution Architecture, ASP.NET MVC, Agile Methodologies, Integration, Microsoft SQL Server, TFS, SQL, Microsoft Technologies, Windows Azure, XML, Silverlight, jQuery, Cloud Computing, InfoPath, Public Speaking, IIS, SharePoint Designer, Powershell, SSRS, T-SQL, Architectures, WPF, Microsoft Office..., LINQ, SSIS, Windows 8, WinJS, ASP.NET Web API, OData, MongoDB, Machine Learning, Hadoop, Azure HDInsight, Python, R, Architecture
Education
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology 1997 — 1999
MS, Software Engineering
Deloitte August 2013 - Present
Kiewit Corporation May 2012 - August 2013
Blue Cross Blue Shield of Nebraska 2010 - May 2012
Aspect Software January 2010 - April 2010
Quilogy Inc. July 2007 - December 2009
Microsoft 2005 - 2008
ACM 2007 - 2007
Skills
SharePoint, .NET, WCF, ASP.NET, C#, Solution Architecture, ASP.NET MVC, Agile Methodologies, Integration, Microsoft SQL Server, TFS, SQL, Microsoft Technologies, Windows Azure, XML, Silverlight, jQuery, Cloud Computing, InfoPath, Public Speaking, IIS, SharePoint Designer, Powershell, SSRS, T-SQL, Architectures, WPF, Microsoft Office..., LINQ, SSIS, Windows 8, WinJS, ASP.NET Web API, OData, MongoDB, Machine Learning, Hadoop, Azure HDInsight, Python, R, Architecture
Education
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology 1997 — 1999
MS, Software Engineering
Kimberly Victory Kimberly Victory's Aspect Software Experience November 2006 - September 2015
Job Account Technology Strategist at Microsoft
Industry Information Technology and Services
Experience
Microsoft September 2015 - Present
Aspect Software November 2006 - September 2015
Quilogy 2006 - 2010
Crowe Horwath LLP 2004 - 2007
Skills
SharePoint, PMO, Healthcare Information..., Business Analysis, Cloud Computing, IT Strategy, Project Delivery, Agile Methodologies, Business Intelligence, Nintex, Software Project..., Workflow, Process Improvement, Microsoft SQL Server, SSRS, SSIS, Visio, HIPAA, Microsoft Technologies, Project Management, VB.NET, SDLC, Crystal Reports, IIS, Consulting, Management, Integration, Enterprise Software, SaaS, Team Leadership, Leadership, Strategy, .NET, Enterprise Architecture, C#, Change Management
Education
Tennessee Technological University - College of Business Administration 2000 — 2004
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Microsoft September 2015 - Present
Aspect Software November 2006 - September 2015
Quilogy 2006 - 2010
Crowe Horwath LLP 2004 - 2007
Skills
SharePoint, PMO, Healthcare Information..., Business Analysis, Cloud Computing, IT Strategy, Project Delivery, Agile Methodologies, Business Intelligence, Nintex, Software Project..., Workflow, Process Improvement, Microsoft SQL Server, SSRS, SSIS, Visio, HIPAA, Microsoft Technologies, Project Management, VB.NET, SDLC, Crystal Reports, IIS, Consulting, Management, Integration, Enterprise Software, SaaS, Team Leadership, Leadership, Strategy, .NET, Enterprise Architecture, C#, Change Management
Education
Tennessee Technological University - College of Business Administration 2000 — 2004
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Mihir Shah Mihir Shah's Aspect Software Experience August 2012 - Present
Job
Industry Computer Software
Experience
Golden Gate Capital March 2015 - Present
Aspect Software August 2012 - Present
IBM October 2008 - August 2012
IBM 2006 - 2008
Endeca June 2004 - September 2004
Avici Systems 2000 - 2003
3Com 1998 - 2000
Skills
Negotiation, Staff Development, Strategy, Cross-functional Team..., Financial Modeling, Mergers, Leadership, Go-to-market Strategy, Product Management, Business Strategy
Education
The University of Chicago - Booth School of Business 2003 — 2005
MBA, Entrepreneurship and Strategy
Birla Vishwakarma Mahavidyalaya
Bachelor of Engineering (B.E.), EE
Worcester Polytechnic Institute
Master of Science, Electrical and Computer Engineering
Golden Gate Capital March 2015 - Present
Aspect Software August 2012 - Present
IBM October 2008 - August 2012
IBM 2006 - 2008
Endeca June 2004 - September 2004
Avici Systems 2000 - 2003
3Com 1998 - 2000
Skills
Negotiation, Staff Development, Strategy, Cross-functional Team..., Financial Modeling, Mergers, Leadership, Go-to-market Strategy, Product Management, Business Strategy
Education
The University of Chicago - Booth School of Business 2003 — 2005
MBA, Entrepreneurship and Strategy
Birla Vishwakarma Mahavidyalaya
Bachelor of Engineering (B.E.), EE
Worcester Polytechnic Institute
Master of Science, Electrical and Computer Engineering
Kevin OReilly Kevin OReilly's Aspect Software Experience May 2009 - January 2011
Job Sales Leader Focusing on Cloud Based Professional Services Solutions
Industry Information Technology and Services
Experience
Intacct Corporation January 2011 - Present
Aspect Software May 2009 - January 2011
Avalon Doors of Danville May 2003 - January 2009
Mobileum, Inc January 2001 - January 2003
Asera, Inc January 1999 - January 2002
Vcommerce 2000 - 2002
Asera 1999 - 2002
PeopleSoft, Inc January 1997 - January 1999
Oracle January 1995 - January 1997
Western Data Systems January 1992 - January 1995
Skills
Segmentation, SaaS, Professional Services, ERP, CRM, Solution Selling, Contact Centers, Sales, Direct Sales, New Business Development, Sales Operations, Strategy, Enterprise Software, Sales Management, Start-ups, Cloud Computing, Business Analysis
Education
Springfield College 1970 — 1975
Bachelor of Science (B.S.), Psychology and English
Springfield College 1970 — 1974
BS, Psychology/English
Intacct Corporation January 2011 - Present
Aspect Software May 2009 - January 2011
Avalon Doors of Danville May 2003 - January 2009
Mobileum, Inc January 2001 - January 2003
Asera, Inc January 1999 - January 2002
Vcommerce 2000 - 2002
Asera 1999 - 2002
PeopleSoft, Inc January 1997 - January 1999
Oracle January 1995 - January 1997
Western Data Systems January 1992 - January 1995
Skills
Segmentation, SaaS, Professional Services, ERP, CRM, Solution Selling, Contact Centers, Sales, Direct Sales, New Business Development, Sales Operations, Strategy, Enterprise Software, Sales Management, Start-ups, Cloud Computing, Business Analysis
Education
Springfield College 1970 — 1975
Bachelor of Science (B.S.), Psychology and English
Springfield College 1970 — 1974
BS, Psychology/English
Raymond L. Trebing III Raymond L. Trebing III's Aspect Software Experience August 2010 - September 2010
Job COBOL Programmer / Analyst / Perm Employee at CSC
Industry Information Technology and Services
Experience
CSC June 2015 - Present
Bourntec Solutions Inc May 2015 - May 2015
Unemployed October 2014 - May 2015
Bluemont Technology & Research, Inc July 2013 - October 2014
Self Employed April 2013 - June 2013
The Experts March 2011 - March 2013
Self Employed October 2010 - February 2011
Aspect Software August 2010 - September 2010
Self Employed June 2010 - July 2010
Briem Engineering April 2010 - May 2010
Skills
SDLC, Visio, Testing, Databases, Business Analysis, Requirements Analysis, Software Development, Requirements Gathering, MS Project, Consulting, Microsoft Office, Leadership, COBOL, JCL, Information Technology, Quality Assurance, Software Documentation, Visual Basic, DB2, SQL
Education
Southern Illinois University, Edwardsville 1988 — 1993
Bachelor of Science (B.S.), Management Information Systems, General
Edwardsville High School Class of '87 1984 — 1987
CSC June 2015 - Present
Bourntec Solutions Inc May 2015 - May 2015
Unemployed October 2014 - May 2015
Bluemont Technology & Research, Inc July 2013 - October 2014
Self Employed April 2013 - June 2013
The Experts March 2011 - March 2013
Self Employed October 2010 - February 2011
Aspect Software August 2010 - September 2010
Self Employed June 2010 - July 2010
Briem Engineering April 2010 - May 2010
Skills
SDLC, Visio, Testing, Databases, Business Analysis, Requirements Analysis, Software Development, Requirements Gathering, MS Project, Consulting, Microsoft Office, Leadership, COBOL, JCL, Information Technology, Quality Assurance, Software Documentation, Visual Basic, DB2, SQL
Education
Southern Illinois University, Edwardsville 1988 — 1993
Bachelor of Science (B.S.), Management Information Systems, General
Edwardsville High School Class of '87 1984 — 1987
Leisl Kern Leisl Kern's Aspect Software Experience November 2000 - January 2005
Job Owner at Sunshine Cake Shop
Industry Food & Beverages
Experience
Sunshine Cake Shop October 2010 - Present
Aspect Software November 2000 - January 2005
United States Roller Works January 1998 - November 2000
Gresham, Smith and Partners January 1997 - January 1998
Skills
Process Improvement, Customer Service, Public Speaking, Call Centers, Training, Microsoft Office, Social Media, Microsoft Excel
Education
The University of Memphis 1988 — 1992
BA, Communication, General
Sunshine Cake Shop October 2010 - Present
Aspect Software November 2000 - January 2005
United States Roller Works January 1998 - November 2000
Gresham, Smith and Partners January 1997 - January 1998
Skills
Process Improvement, Customer Service, Public Speaking, Call Centers, Training, Microsoft Office, Social Media, Microsoft Excel
Education
The University of Memphis 1988 — 1992
BA, Communication, General
Fred Seip Fred Seip's Aspect Software Experience July 2000 - Present
Job Principal Managing Consultant at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software July 2000 - Present
Skills
PMP, Agile Methodologies, Waterfall, Management, Cloud Computing, Business Analysis, Enterprise Software, Consulting, Software Project...
Education
Vanderbilt University - Owen Graduate School of Management 1998 — 2000
Master of Business Administration (M.B.A.), E-Commerce/Electronic Commerce, 3.6
Southwestern University 1990 — 1994
Bachelor's Degree, History, 3.7
Aspect Software July 2000 - Present
Skills
PMP, Agile Methodologies, Waterfall, Management, Cloud Computing, Business Analysis, Enterprise Software, Consulting, Software Project...
Education
Vanderbilt University - Owen Graduate School of Management 1998 — 2000
Master of Business Administration (M.B.A.), E-Commerce/Electronic Commerce, 3.6
Southwestern University 1990 — 1994
Bachelor's Degree, History, 3.7
Colleen Parker Colleen Parker's Aspect Software Experience April 2015 - Present
Job Aspect SLED West Account Managerr
Industry Telecommunications
Experience
Aspect Software April 2015 - Present
CenturyLink May 2011 - May 2015
Verizon Business October 2001 - May 2011
Nortel Networks June 2000 - August 2001
Skills
Managed Services, Solution Selling, Unified Communications, Telecommunications, Direct Sales, MPLS, VoIP, Co-location, Wireless, Cloud Computing, SaaS, Salesforce.com, Telephony, Account Management, Sales Process, Professional Services, Data Center, IP, Sales Operations, SIP Trunking, Sales Management, Strategic Partnerships, Call Centers, Channel Partners, Enterprise Software, Vendor Management, Selling
Education
The University of Texas at San Antonio 1981 — 1985
BA, Business
Aspect Software April 2015 - Present
CenturyLink May 2011 - May 2015
Verizon Business October 2001 - May 2011
Nortel Networks June 2000 - August 2001
Skills
Managed Services, Solution Selling, Unified Communications, Telecommunications, Direct Sales, MPLS, VoIP, Co-location, Wireless, Cloud Computing, SaaS, Salesforce.com, Telephony, Account Management, Sales Process, Professional Services, Data Center, IP, Sales Operations, SIP Trunking, Sales Management, Strategic Partnerships, Call Centers, Channel Partners, Enterprise Software, Vendor Management, Selling
Education
The University of Texas at San Antonio 1981 — 1985
BA, Business
Stephen Steele Stephen Steele's Aspect Software Experience 2008 - 2015
Job Software Engineer / Principal / Senior / Lead with extensive experience in Enterprise Software Development
Industry Computer Software
Experience
Boston MA 2015 - Present
Aspect Software 2008 - 2015
Aspect Communications 2001 - 2008
!hey software April 2000 - March 2001
Quintus, Nabnasset (Quintus acquired Nabnasset) August 1997 - March 2000
Hewlett-Packard November 1988 - July 1997
Lockheed Missiles and Space Company June 1987 - November 1988
Skills
Integration, Troubleshooting, Enterprise Software, Software Engineering, C++, C#, Distributed Systems, C, Windows, Object Oriented..., .NET, Multithreading, CTI, SQL, Microsoft SQL Server, Shell Scripting, Java, Unix, Scrum, Object Oriented Design, Agile Methodologies, ClearCase, Software Design, System Architecture, Databases, Web Services, IVR, WCF, TCP/IP, SOA
Education
Santa Clara University
Master’s Degree, Computer Engineering
UMass Boston
BA, Philosophy
Boston MA 2015 - Present
Aspect Software 2008 - 2015
Aspect Communications 2001 - 2008
!hey software April 2000 - March 2001
Quintus, Nabnasset (Quintus acquired Nabnasset) August 1997 - March 2000
Hewlett-Packard November 1988 - July 1997
Lockheed Missiles and Space Company June 1987 - November 1988
Skills
Integration, Troubleshooting, Enterprise Software, Software Engineering, C++, C#, Distributed Systems, C, Windows, Object Oriented..., .NET, Multithreading, CTI, SQL, Microsoft SQL Server, Shell Scripting, Java, Unix, Scrum, Object Oriented Design, Agile Methodologies, ClearCase, Software Design, System Architecture, Databases, Web Services, IVR, WCF, TCP/IP, SOA
Education
Santa Clara University
Master’s Degree, Computer Engineering
UMass Boston
BA, Philosophy
Derika Featherston's Aspect Software Experience April 2012 - Present
Job QA Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software April 2012 - Present
VitalChek Network, Inc. September 2011 - April 2012
HealthSpring Inc July 2010 - July 2011
Bank of New York Mellon August 2008 - July 2010
EFT Source Inc April 2004 - July 2008
Skills
Software Documentation, Software Engineering, Manual Testing, Software Installation, Software Configuration..., Microsoft SQL Server, Project Management, SQL, Troubleshooting, Systems Analysis, Microsoft Test Manager, Microsoft Team..., Active Directory, Databases, Integration, Data Mining, Technical Support, C#, Access, Mahout, Testing, Networking, ASP.NET, SSRS, Servers, Windows Server, Java, VB.NET, Business Analysis, Quality Assurance, Computer Hardware, Windows 7, Visio, XP, Disaster Recovery, SDLC, Analysis, MySQL, Windows, SharePoint, Web Applications, Security, Netbeans, Ubuntu 12.04, Relational Databases, IT Operations
Education
Tennessee State University 2007 — 2014
Bachelor of Science (B.S.), Computer Science
Glencliff High School 1999 — 2003
Aspect Software April 2012 - Present
VitalChek Network, Inc. September 2011 - April 2012
HealthSpring Inc July 2010 - July 2011
Bank of New York Mellon August 2008 - July 2010
EFT Source Inc April 2004 - July 2008
Skills
Software Documentation, Software Engineering, Manual Testing, Software Installation, Software Configuration..., Microsoft SQL Server, Project Management, SQL, Troubleshooting, Systems Analysis, Microsoft Test Manager, Microsoft Team..., Active Directory, Databases, Integration, Data Mining, Technical Support, C#, Access, Mahout, Testing, Networking, ASP.NET, SSRS, Servers, Windows Server, Java, VB.NET, Business Analysis, Quality Assurance, Computer Hardware, Windows 7, Visio, XP, Disaster Recovery, SDLC, Analysis, MySQL, Windows, SharePoint, Web Applications, Security, Netbeans, Ubuntu 12.04, Relational Databases, IT Operations
Education
Tennessee State University 2007 — 2014
Bachelor of Science (B.S.), Computer Science
Glencliff High School 1999 — 2003
Lokesh Gyanwali Lokesh Gyanwali's Aspect Software Experience February 2008 - August 2011
Job Principal Software Architect at GE Healthcare
Industry Computer Software
Experience
GE Healthcare April 2015 - Present
GE Healthcare April 2012 - April 2015
LabCorp August 2011 - April 2012
Aspect Software February 2008 - August 2011
Microsoft 2008 - 2011
Skills
Microsoft SQL Server, C#, .NET, Software Development, Agile Methodologies, SQL, SOA, ASP.NET, SharePoint, Web Services, WCF, Java, SDLC, ASP.NET MVC, SSIS, Enterprise Architecture, SSRS, TFS, IIS, T-SQL, WPF, XML, Visual Studio, LINQ, VB.NET
Education
St. Cloud State University 2000 — 2004
Bachelor of Science (B.Sc.), Computer Engineering
Siddartha Vansathali 1996 — 1999
High School
GE Healthcare April 2015 - Present
GE Healthcare April 2012 - April 2015
LabCorp August 2011 - April 2012
Aspect Software February 2008 - August 2011
Microsoft 2008 - 2011
Skills
Microsoft SQL Server, C#, .NET, Software Development, Agile Methodologies, SQL, SOA, ASP.NET, SharePoint, Web Services, WCF, Java, SDLC, ASP.NET MVC, SSIS, Enterprise Architecture, SSRS, TFS, IIS, T-SQL, WPF, XML, Visual Studio, LINQ, VB.NET
Education
St. Cloud State University 2000 — 2004
Bachelor of Science (B.Sc.), Computer Engineering
Siddartha Vansathali 1996 — 1999
High School
Andrew Yudin's Aspect Software Experience 1999 - 2005
Job Dir. Sales: I help companies increase productivity & enforce compliance through advanced customer contact technologies
Industry Telecommunications
Experience
Noble Systems September 2012 - Present
Mindshare Technologies January 2011 - September 2012
Satmetrix Systems June 2010 - January 2011
VoltDelta March 2009 - June 2010
Transera 2008 - 2009
inContact 2007 - 2008
Black Box Network Services 2006 - 2007
Aspect Software 1999 - 2005
Expanets 1993 - 1999
PacTel Meridian Systems (Division of Nortel) 1991 - 1993
Skills
Contact Center..., Contact Center..., Customer Experience, Collections, Customer Service..., Call Centers, Telecommunications, Business Strategy, Team Leadership, Team Management, Change Management, Teamwork, Cultural Transformation, Lead Generation, CRM, Sales Operations, Cloud Computing, Enterprise Software, Management, Telephony, Sales Process, B2B, Managed Services, Leading Organizational..., Inside Sales, Salesforce.com
Education
Stony Brook University 1984 — 1986
BA, Political Science and Business
Noble Systems September 2012 - Present
Mindshare Technologies January 2011 - September 2012
Satmetrix Systems June 2010 - January 2011
VoltDelta March 2009 - June 2010
Transera 2008 - 2009
inContact 2007 - 2008
Black Box Network Services 2006 - 2007
Aspect Software 1999 - 2005
Expanets 1993 - 1999
PacTel Meridian Systems (Division of Nortel) 1991 - 1993
Skills
Contact Center..., Contact Center..., Customer Experience, Collections, Customer Service..., Call Centers, Telecommunications, Business Strategy, Team Leadership, Team Management, Change Management, Teamwork, Cultural Transformation, Lead Generation, CRM, Sales Operations, Cloud Computing, Enterprise Software, Management, Telephony, Sales Process, B2B, Managed Services, Leading Organizational..., Inside Sales, Salesforce.com
Education
Stony Brook University 1984 — 1986
BA, Political Science and Business
Tom Hood Tom Hood's Aspect Software Experience January 2011 - March 2012
Job Real Estate Agent at Charles Rutenberg
Industry Real Estate
Experience
Charles Rutenberg May 2014 - Present
salesforce.com March 2012 - January 2014
Aspect Software January 2011 - March 2012
Varolii January 2004 - January 2011
Varolii (formally PAR3 / EnvoyWorldWide) 2002 - January 2009
Melita International January 1998 - December 2003
eShare Communications 1998 - 2003
Melita International / Divine 1998 - 2002
Melita International/eShare/divine 1994 - 2002
Melita/eshare/divine/Melita/Concerto 1996 - 2001
Skills
IVR, ACD, Solution Selling, Call Center, Contact Centers, SaaS, CRM, Direct Sales, Lead Generation, Unified Communications, Workforce Management, Salesforce.com, Sales Management, Telephony, Account Management, Outsourcing, Call Centers, New Business Development, Telecommunications, Sales, Selling, Management, Cloud Computing, Enterprise Software, Strategy, Vendor Management, Customer Experience, Professional Services, Channel Partners, Product Management, Sales Process, Demand Generation, Marketing, Strategic Partnerships, Go-to-market Strategy, Sales Operations, Leadership, Managed Services, Partner Management, B2B, Sales Enablement, Software Industry
Education
University of Florida 1975 — 1977
BS, Advertising, Marketing
St. Petersburg College 1973 — 1975
AS, Broadcasting & Journalism
Charles Rutenberg May 2014 - Present
salesforce.com March 2012 - January 2014
Aspect Software January 2011 - March 2012
Varolii January 2004 - January 2011
Varolii (formally PAR3 / EnvoyWorldWide) 2002 - January 2009
Melita International January 1998 - December 2003
eShare Communications 1998 - 2003
Melita International / Divine 1998 - 2002
Melita International/eShare/divine 1994 - 2002
Melita/eshare/divine/Melita/Concerto 1996 - 2001
Skills
IVR, ACD, Solution Selling, Call Center, Contact Centers, SaaS, CRM, Direct Sales, Lead Generation, Unified Communications, Workforce Management, Salesforce.com, Sales Management, Telephony, Account Management, Outsourcing, Call Centers, New Business Development, Telecommunications, Sales, Selling, Management, Cloud Computing, Enterprise Software, Strategy, Vendor Management, Customer Experience, Professional Services, Channel Partners, Product Management, Sales Process, Demand Generation, Marketing, Strategic Partnerships, Go-to-market Strategy, Sales Operations, Leadership, Managed Services, Partner Management, B2B, Sales Enablement, Software Industry
Education
University of Florida 1975 — 1977
BS, Advertising, Marketing
St. Petersburg College 1973 — 1975
AS, Broadcasting & Journalism
David Raker David Raker's Aspect Software Experience August 1995 - Present
Job Principle Customer Service Engineer at ASPECT
Industry Computer Software
Experience
Aspect Software August 1995 - Present
Aspect Software March 2008 - September 2011
Aspect Software December 2002 - March 2008
Melita International January 1998 - December 2002
Melita International February 1996 - January 1998
Melita International August 1995 - February 1996
Skills
Unified Communications, CTI, Lync Server 2010, Contact Centers, Enterprise Software, Call Center, Microsoft SQL Server, Linux, Telecommunications, Telephony, Sybase, TCP/IP, CRM, Customer Support, Systems Engineering, Microsoft Office, Call Logging, Troubleshooting, Operating Systems, ACD, Software Documentation, Workforce Management, Call Centers, Integration, IP, Switches, Hardware, Servers, Asterisk, LAN-WAN, Technical Support, Cisco Call Manager, Lync, Cisco Technologies, VMware, Professional Services, SharePoint, Customer Satisfaction, System Deployment, Disaster Recovery, WAN, ISDN, Microsoft Technologies, Networking, Data Center, Service Delivery, Virtualization, Sales Engineering, IP PBX, IIS
Education
Tallahassee Community College 1976 — 1979
Telecommunications & Computer Science
Leon High School 1972 — 1976
Diploma, General Studies, B
Aspect Software August 1995 - Present
Aspect Software March 2008 - September 2011
Aspect Software December 2002 - March 2008
Melita International January 1998 - December 2002
Melita International February 1996 - January 1998
Melita International August 1995 - February 1996
Skills
Unified Communications, CTI, Lync Server 2010, Contact Centers, Enterprise Software, Call Center, Microsoft SQL Server, Linux, Telecommunications, Telephony, Sybase, TCP/IP, CRM, Customer Support, Systems Engineering, Microsoft Office, Call Logging, Troubleshooting, Operating Systems, ACD, Software Documentation, Workforce Management, Call Centers, Integration, IP, Switches, Hardware, Servers, Asterisk, LAN-WAN, Technical Support, Cisco Call Manager, Lync, Cisco Technologies, VMware, Professional Services, SharePoint, Customer Satisfaction, System Deployment, Disaster Recovery, WAN, ISDN, Microsoft Technologies, Networking, Data Center, Service Delivery, Virtualization, Sales Engineering, IP PBX, IIS
Education
Tallahassee Community College 1976 — 1979
Telecommunications & Computer Science
Leon High School 1972 — 1976
Diploma, General Studies, B
Andrew Slagle Andrew Slagle's Aspect Software Experience November 2012 - Present
Job Developer at Aspect Software
Industry Computer Software
Experience
Aspect Software November 2012 - Present
Emerson June 2011 - November 2012
Skills
SharePoint, C#, Visio, Windows 8.1, XAML, Visual Studio, TFS, Microsoft SQL Server, Windows Phone, Integration, SQL
Education
Southern Illinois University, Edwardsville 2008 — 2012
BS, Computer Science
Aspect Software November 2012 - Present
Emerson June 2011 - November 2012
Skills
SharePoint, C#, Visio, Windows 8.1, XAML, Visual Studio, TFS, Microsoft SQL Server, Windows Phone, Integration, SQL
Education
Southern Illinois University, Edwardsville 2008 — 2012
BS, Computer Science
Stephanie Huelsmann, CSSR's Aspect Software Experience 2008 - 2010
Job Senior Recruiter at SAIC
Industry Staffing and Recruiting
Experience
SAIC 2014 - Present
NCI Information Systems, Inc. 2011 - 2014
Aspect Software 2008 - 2010
TEKsystems 2003 - 2008
Amdocs 1999 - 2003
Centene Corporation 1997 - 1999
Skills
Technical Recruiting, Applicant Tracking..., Recruiting, Interviews, Vendor Management, Sourcing, Information Technology, Screening, Temporary Placement, Training, SDLC, Networking, System Administration, Human Resources, Security, Professional Services, Program Management, IT Solutions, Telecommunications, Process Improvement, Management, Internet Recruiting, Talent Acquisition, Business Intelligence, Software Development, Resource Management, Team Building, Requirements Analysis, Benefits Negotiation, Healthcare, Visio, Contract Recruitment, Business Analysis, Project Management, Staffing Services, Hiring, Staff Augmentation, Cloud Computing, Technical Writing, Oracle, RFP, Databases, Business Development, SQL, Cold Calling
Education
Southern Illinois University, Carbondale
Bachelor of Science, Management Information Systems
SAIC 2014 - Present
NCI Information Systems, Inc. 2011 - 2014
Aspect Software 2008 - 2010
TEKsystems 2003 - 2008
Amdocs 1999 - 2003
Centene Corporation 1997 - 1999
Skills
Technical Recruiting, Applicant Tracking..., Recruiting, Interviews, Vendor Management, Sourcing, Information Technology, Screening, Temporary Placement, Training, SDLC, Networking, System Administration, Human Resources, Security, Professional Services, Program Management, IT Solutions, Telecommunications, Process Improvement, Management, Internet Recruiting, Talent Acquisition, Business Intelligence, Software Development, Resource Management, Team Building, Requirements Analysis, Benefits Negotiation, Healthcare, Visio, Contract Recruitment, Business Analysis, Project Management, Staffing Services, Hiring, Staff Augmentation, Cloud Computing, Technical Writing, Oracle, RFP, Databases, Business Development, SQL, Cold Calling
Education
Southern Illinois University, Carbondale
Bachelor of Science, Management Information Systems
Clayton Reed's Aspect Software Experience June 2008 - Present
Job Sr.Technical Support Engineer Team Lead
Industry Information Technology and Services
Experience
Aspect Software June 2008 - Present
Aspect Software June 2008 - April 2010
Newmarket International Inc. April 2006 - May 2008
Scentimental Industries August 1997 - March 2006
Skills
Unified Communications, Lync Server 2010, Telecommunications, Telephony Systems, Hyper V, VMware, SIP, VoIP, VXML, TCP/IP, Apache, Windows Server 2008, Linux, Unixware, SQL Server, Disaster Recovery, Unified IP, Advanced List Management, Customer Self Service, CSS, Microsoft SQL Server, Hyper-V, Windows Server, Telephony, IP, Enterprise Software, Cloud Computing, Troubleshooting, Solution Selling, Operating Systems, IVR, Cisco Technologies, Technical Support, Integration, Switches, Avaya, CTI, VPN, Professional Services, Unix, System Administration, Contact Centers, Firewalls, Virtualization, IIS, System Deployment, Solaris, Call Centers, Servers, WAN
Education
..
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Texas A&M University-Corpus Christi
Computer Science, Bachelors of Science (CS), Minor in Business Administration
Aspect Software June 2008 - Present
Aspect Software June 2008 - April 2010
Newmarket International Inc. April 2006 - May 2008
Scentimental Industries August 1997 - March 2006
Skills
Unified Communications, Lync Server 2010, Telecommunications, Telephony Systems, Hyper V, VMware, SIP, VoIP, VXML, TCP/IP, Apache, Windows Server 2008, Linux, Unixware, SQL Server, Disaster Recovery, Unified IP, Advanced List Management, Customer Self Service, CSS, Microsoft SQL Server, Hyper-V, Windows Server, Telephony, IP, Enterprise Software, Cloud Computing, Troubleshooting, Solution Selling, Operating Systems, IVR, Cisco Technologies, Technical Support, Integration, Switches, Avaya, CTI, VPN, Professional Services, Unix, System Administration, Contact Centers, Firewalls, Virtualization, IIS, System Deployment, Solaris, Call Centers, Servers, WAN
Education
..
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Texas A&M University-Corpus Christi
Computer Science, Bachelors of Science (CS), Minor in Business Administration
Gail Turpin Berntsen Gail Turpin Berntsen's Aspect Software Experience January 2000 - Present
Job Principal Project Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software January 2000 - Present
TCS Management Group, Inc. June 1992 - January 2000
Skills
IVR, SaaS, Software Project..., Professional Services, Enterprise Software, Unified Communications, Pre-sales, Cloud Computing, Integration
Education
The University of Memphis
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Aspect Software January 2000 - Present
TCS Management Group, Inc. June 1992 - January 2000
Skills
IVR, SaaS, Software Project..., Professional Services, Enterprise Software, Unified Communications, Pre-sales, Cloud Computing, Integration
Education
The University of Memphis
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Colin Mohammed Colin Mohammed's Aspect Software Experience September 2010 - Present
Job Client Architect
Industry Information Technology and Services
Experience
Aspect Software September 2010 - Present
Citi July 2000 - August 2010
Skills
IVR, Product Management, CTI, Predictive Dialers, VoIP, International Sales, Sales Engineering, Enterprise Architecture, Data Center, Contact Center Design, Customer Service, Unified Communications, IT Strategy, Business Analysis, Network Security, Solution Selling, Call Centers, SIP, SaaS, Telephony, Integration, Telecommunications, Pre-sales, Contact Centers, System Deployment, Professional Services, Vendor Management, Enterprise Software, Cloud Computing, IT Management, TCP/IP, Virtualization, Firewalls, ITIL, IP, Service Delivery, Security, Outsourcing, Cisco Technologies, Infrastructure, Go-to-market Strategy, Servers, Solution Architecture, CRM, Disaster Recovery, System Architecture, WAN, Network Architecture, Managed Services, IT Operations
Education
University of Miami 1998 — 2000
MBA, Investments
St. Francis Xavier University 1991 — 1995
BIS, Computer Science, Business Administration
Aspect Software September 2010 - Present
Citi July 2000 - August 2010
Skills
IVR, Product Management, CTI, Predictive Dialers, VoIP, International Sales, Sales Engineering, Enterprise Architecture, Data Center, Contact Center Design, Customer Service, Unified Communications, IT Strategy, Business Analysis, Network Security, Solution Selling, Call Centers, SIP, SaaS, Telephony, Integration, Telecommunications, Pre-sales, Contact Centers, System Deployment, Professional Services, Vendor Management, Enterprise Software, Cloud Computing, IT Management, TCP/IP, Virtualization, Firewalls, ITIL, IP, Service Delivery, Security, Outsourcing, Cisco Technologies, Infrastructure, Go-to-market Strategy, Servers, Solution Architecture, CRM, Disaster Recovery, System Architecture, WAN, Network Architecture, Managed Services, IT Operations
Education
University of Miami 1998 — 2000
MBA, Investments
St. Francis Xavier University 1991 — 1995
BIS, Computer Science, Business Administration
Brad Lenane Brad Lenane's Aspect Software Experience December 2001 - June 2004
Job Enterprise Software Sales Executive at Genesys, Specializing in Customer Experience Management
Industry Computer Software
Experience
Genesys July 2004 - Present
Lyzasoft 1999 - February 2013
Aspect Software December 2001 - June 2004
eLoyalty May 2000 - December 2001
Calico Commerce 1999 - 2000
Aspect Communications November 1996 - 1999
Fujitsu Business Communication Systems 1987 - 1997
Burroughs Federal Systems Division June 1983 - December 1986
Skills
Mergers, Team Management, Financial Services, Enterprise Software, Contract Negotiation, Channel, Healthcare, Telecommunications, CRM, Management, New Business Development, Board Governance, Strategic Alliances, Sales Management, Sales Process..., Customer Experience..., Solution Selling, Call Centers, IVR, Selling, Telephony, Genesys, Lead Generation, Mobile Devices, Cloud Computing, Contact Centers, Sales, E-commerce, Software Industry, Direct Sales, Unified Communications, Go-to-market Strategy, Customer Experience, Sales Process, Channel Partners, Professional Services, Business Alliances, Marketing, SaaS, Consulting, Managed Services, Sales Operations, Partner Management, Strategic Partnerships, Salesforce.com, Outsourcing, Integration, Start-ups, Strategy, Pre-sales
Education
Towson University 1980 — 1983
BS, Business Administration
Genesys July 2004 - Present
Lyzasoft 1999 - February 2013
Aspect Software December 2001 - June 2004
eLoyalty May 2000 - December 2001
Calico Commerce 1999 - 2000
Aspect Communications November 1996 - 1999
Fujitsu Business Communication Systems 1987 - 1997
Burroughs Federal Systems Division June 1983 - December 1986
Skills
Mergers, Team Management, Financial Services, Enterprise Software, Contract Negotiation, Channel, Healthcare, Telecommunications, CRM, Management, New Business Development, Board Governance, Strategic Alliances, Sales Management, Sales Process..., Customer Experience..., Solution Selling, Call Centers, IVR, Selling, Telephony, Genesys, Lead Generation, Mobile Devices, Cloud Computing, Contact Centers, Sales, E-commerce, Software Industry, Direct Sales, Unified Communications, Go-to-market Strategy, Customer Experience, Sales Process, Channel Partners, Professional Services, Business Alliances, Marketing, SaaS, Consulting, Managed Services, Sales Operations, Partner Management, Strategic Partnerships, Salesforce.com, Outsourcing, Integration, Start-ups, Strategy, Pre-sales
Education
Towson University 1980 — 1983
BS, Business Administration
Rick Teixeira Rick Teixeira's Aspect Software Experience November 2010 - September 2014
Job Sr. Business Intelligence Developer
Industry Computer Software
Experience
Adreima September 2014 - Present
Aspect Software November 2010 - September 2014
The University of Alabama System November 2006 - October 2010
Ultra Alert Electronic Security January 2003 - November 2006
Skills
Microsoft SQL Server, SharePoint, Databases, SQL, Business Intelligence, T-SQL, XML, Visual Studio, SSRS, CSS, ASP.NET, JavaScript, SSIS, Data Cubes, MDX, C#, Access, Data Modeling, Visual Basic, Data Warehousing, ETL, Database Design, Data Analysis, .NET, OLAP, Crystal Reports, Analysis Services, Business Analysis, Agile Methodologies, Database Administration, HTML, LINQ
Education
University of Alabama at Birmingham 2007 — 2009
MS, Health Informatics
Universidade Federal de Minas Gerais 1998 — 2003
BS, Economics
Adreima September 2014 - Present
Aspect Software November 2010 - September 2014
The University of Alabama System November 2006 - October 2010
Ultra Alert Electronic Security January 2003 - November 2006
Skills
Microsoft SQL Server, SharePoint, Databases, SQL, Business Intelligence, T-SQL, XML, Visual Studio, SSRS, CSS, ASP.NET, JavaScript, SSIS, Data Cubes, MDX, C#, Access, Data Modeling, Visual Basic, Data Warehousing, ETL, Database Design, Data Analysis, .NET, OLAP, Crystal Reports, Analysis Services, Business Analysis, Agile Methodologies, Database Administration, HTML, LINQ
Education
University of Alabama at Birmingham 2007 — 2009
MS, Health Informatics
Universidade Federal de Minas Gerais 1998 — 2003
BS, Economics
James DeMarco James DeMarco's Aspect Software Experience February 2013 - Present
Job Senior Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2013 - Present
JPMorgan Chase December 2004 - February 2013
Excelergy February 2000 - November 2004
Skills
Software Quality..., Quality Assurance, SDLC, Test Automation, Test Planning, Quality Center, Software Development, SQL, SAFe Agilist
Education
Trinity College-Hartford 1992 — 1996
Bachelor of Science (B.S.), Computer Science
Aspect Software February 2013 - Present
JPMorgan Chase December 2004 - February 2013
Excelergy February 2000 - November 2004
Skills
Software Quality..., Quality Assurance, SDLC, Test Automation, Test Planning, Quality Center, Software Development, SQL, SAFe Agilist
Education
Trinity College-Hartford 1992 — 1996
Bachelor of Science (B.S.), Computer Science
Joy Bryant Joy Bryant's Aspect Software Experience 2006 - 2008
Job Corporate Account Manager at Owens & Minor
Industry Hospital & Health Care
Experience
Owens & Minor February 2014 - Present
Owens & Minor June 2010 - February 2014
Genie Group, Inc. September 2009 - June 2010
Aspect Software 2006 - 2008
Aspect Software (formerly Aspect Communications) 2003 - 2006
Care Solutions Inc 2003 - 2003
Gevity HR 2001 - 2002
Aspect Software (Formerly Aspect Communications) 2000 - 2002
Aspect Software (Formerly Aspect Communications/TCS Management Group) 1997 - 2000
Hauser & Hauser CPAs 1994 - 1997
Skills
Call Center, Salesforce.com, Solution Selling, Account Management, Sales Process, Sales, Professional Services, CRM, Enterprise Software, Customer Satisfaction, Direct Sales, SaaS, Team Building, B2B, Customer Experience, Management, Cross-functional Team..., Leadership, Training, Marketing, Sales Operations, Business Process..., Sales Management, Process Improvement, Business Intelligence, Call Centers, Business Development, Product Management
Education
Tennessee Technological University - College of Business Administration 1992 — 1996
Bachelor of Science (BS), Business Management
Cookeville High School
Owens & Minor February 2014 - Present
Owens & Minor June 2010 - February 2014
Genie Group, Inc. September 2009 - June 2010
Aspect Software 2006 - 2008
Aspect Software (formerly Aspect Communications) 2003 - 2006
Care Solutions Inc 2003 - 2003
Gevity HR 2001 - 2002
Aspect Software (Formerly Aspect Communications) 2000 - 2002
Aspect Software (Formerly Aspect Communications/TCS Management Group) 1997 - 2000
Hauser & Hauser CPAs 1994 - 1997
Skills
Call Center, Salesforce.com, Solution Selling, Account Management, Sales Process, Sales, Professional Services, CRM, Enterprise Software, Customer Satisfaction, Direct Sales, SaaS, Team Building, B2B, Customer Experience, Management, Cross-functional Team..., Leadership, Training, Marketing, Sales Operations, Business Process..., Sales Management, Process Improvement, Business Intelligence, Call Centers, Business Development, Product Management
Education
Tennessee Technological University - College of Business Administration 1992 — 1996
Bachelor of Science (BS), Business Management
Cookeville High School
Vick Sweeney Vick Sweeney's Aspect Software Experience January 2012 - January 2013
Job Spécialiste Principal, Ingénierie des systèmes clients
Industry Telecommunications
Experience
TELUS January 2013 - Present
Aspect Software January 2012 - January 2013
Aspect Software (aka Melita International/eShare Technologies/divine/Melita/Concerto) March 1999 - January 2012
TTS Meridian Systems / Wiltel / Williams Communications 1995 - 1999
Skills
ACD, IVR, Call Center, CTI, Unified Communications, Call Recording, UC, Solution Selling, Contact Centre, Pre-sales, PBX, Telephony, SIP, VoIP, Telecommunications, Predictive Dialers, Workforce Management, Sales Engineering, Solution Design, Direct Sales, Sales Support, Call Routing, Customer Experience, Contact Centers, Call Logging, CRM, Call Centers, Sales Operations, TCP/IP, Solution Architecture
Education
Université du Québec à Montréal 1992 — 1993
CEGEP - Ste-Foy 1987 — 1990
DEC, Sciences
TELUS January 2013 - Present
Aspect Software January 2012 - January 2013
Aspect Software (aka Melita International/eShare Technologies/divine/Melita/Concerto) March 1999 - January 2012
TTS Meridian Systems / Wiltel / Williams Communications 1995 - 1999
Skills
ACD, IVR, Call Center, CTI, Unified Communications, Call Recording, UC, Solution Selling, Contact Centre, Pre-sales, PBX, Telephony, SIP, VoIP, Telecommunications, Predictive Dialers, Workforce Management, Sales Engineering, Solution Design, Direct Sales, Sales Support, Call Routing, Customer Experience, Contact Centers, Call Logging, CRM, Call Centers, Sales Operations, TCP/IP, Solution Architecture
Education
Université du Québec à Montréal 1992 — 1993
CEGEP - Ste-Foy 1987 — 1990
DEC, Sciences
![Ken Thatcher PMP, PMI-ACP, LPIC, ITIL [LION]](https://cdn.bearsofficialsstore.com/li/webp/14094209.webp)
Ken Thatcher PMP, PMI-ACP, LPIC, ITIL [LION] Ken Thatcher PMP, PMI-ACP, LPIC, ITIL [LION]'s Aspect Software Experience July 2013 - June 2014
Job Sr Project Manager
Industry Information Technology and Services
Experience
Signature Consultants June 2014 - February 2015
Aspect Software July 2013 - June 2014
NextGen Information Services Assigned to Maritz May 2011 - July 2013
COMSYS April 2010 - December 2010
COMSYS February 2010 - December 2010
COMSYS February 2010 - July 2010
IntraISP (Clearwire) October 2007 - March 2009
Advanced Technology Group November 2004 - October 2007
Amdocs July 1997 - October 2004
CIBER, Inc 1995 - July 1997
Skills
PMP, Business Analysis, IT Management, Integration, Telecommunications, ITIL, Project Management, Management, SDLC, Software Development, Business Process, MS Project, SharePoint, ITIL Certified, Agile Methodologies, Testing, Leadership, Cross-functional Team..., Visio, Business Intelligence, Information Technology, Resource Management, Unix, Strategy, Consulting, Networking, Databases, Project Delivery, Project Planning, Analysis, Pre-sales, Outsourcing, IT Service Management, Business Process..., Software Project..., Training, Budgets, Vendor Management, Linux, PMO, Software Documentation, System Design, Program Management, Mainframe, Manufacturing, Requirements Analysis, Process Improvement, Organizational Change, Strategic Speed Advocate
Education
Washington University in St. Louis 2009 — 2009
Advanced Studies Certificate
University of Missouri-Saint Louis 1993 — 1996
Certificate on the Microcomputer
The University of Texas at Arlington
BSIE
Signature Consultants June 2014 - February 2015
Aspect Software July 2013 - June 2014
NextGen Information Services Assigned to Maritz May 2011 - July 2013
COMSYS April 2010 - December 2010
COMSYS February 2010 - December 2010
COMSYS February 2010 - July 2010
IntraISP (Clearwire) October 2007 - March 2009
Advanced Technology Group November 2004 - October 2007
Amdocs July 1997 - October 2004
CIBER, Inc 1995 - July 1997
Skills
PMP, Business Analysis, IT Management, Integration, Telecommunications, ITIL, Project Management, Management, SDLC, Software Development, Business Process, MS Project, SharePoint, ITIL Certified, Agile Methodologies, Testing, Leadership, Cross-functional Team..., Visio, Business Intelligence, Information Technology, Resource Management, Unix, Strategy, Consulting, Networking, Databases, Project Delivery, Project Planning, Analysis, Pre-sales, Outsourcing, IT Service Management, Business Process..., Software Project..., Training, Budgets, Vendor Management, Linux, PMO, Software Documentation, System Design, Program Management, Mainframe, Manufacturing, Requirements Analysis, Process Improvement, Organizational Change, Strategic Speed Advocate
Education
Washington University in St. Louis 2009 — 2009
Advanced Studies Certificate
University of Missouri-Saint Louis 1993 — 1996
Certificate on the Microcomputer
The University of Texas at Arlington
BSIE
Aditya Kota Aditya Kota's Aspect Software Experience March 2011 - August 2012
Job Sr. Big data Engineer
Industry Computer Software
Experience
Williams-Sonoma, Inc. July 2012 - Present
Aspect Software March 2011 - August 2012
SanDisk December 2010 - March 2011
Mercury Insurance October 2010 - December 2010
Winwire Technologies August 2010 - October 2010
Silicon Valley Power June 2009 - August 2010
Carrier Corporation July 2008 - May 2009
Sedgwick, Inc. August 2007 - May 2008
Board of Secondary Education February 2005 - December 2005
Life Care Inc. June 2004 - January 2005
Skills
ASP.NET, SharePoint, Microsoft SQL Server, JavaScript, WCF, SharePoint Designer, Silverlight, Web Applications, .NET, C++, AJAX, C#, ASP.NET AJAX, Databases, SharePoint 2010, Hadoop, Apache Spark, Apache Pig, Hive, SDLC, Web Services, Software Development, Java, Requirements Analysis, REST, Agile Methodologies, Design Patterns, jQuery, SQL, LINQ, Web Development
Education
Syracuse University 2006 — 2007
Masters, Computer Science
University of Madras 2000 — 2004
Information Technology, Computer Sciences
Williams-Sonoma, Inc. July 2012 - Present
Aspect Software March 2011 - August 2012
SanDisk December 2010 - March 2011
Mercury Insurance October 2010 - December 2010
Winwire Technologies August 2010 - October 2010
Silicon Valley Power June 2009 - August 2010
Carrier Corporation July 2008 - May 2009
Sedgwick, Inc. August 2007 - May 2008
Board of Secondary Education February 2005 - December 2005
Life Care Inc. June 2004 - January 2005
Skills
ASP.NET, SharePoint, Microsoft SQL Server, JavaScript, WCF, SharePoint Designer, Silverlight, Web Applications, .NET, C++, AJAX, C#, ASP.NET AJAX, Databases, SharePoint 2010, Hadoop, Apache Spark, Apache Pig, Hive, SDLC, Web Services, Software Development, Java, Requirements Analysis, REST, Agile Methodologies, Design Patterns, jQuery, SQL, LINQ, Web Development
Education
Syracuse University 2006 — 2007
Masters, Computer Science
University of Madras 2000 — 2004
Information Technology, Computer Sciences
Chris Juco Chris Juco's Aspect Software Experience March 2003 - March 2005
Job
Industry Computer Software
Experience
Nutanix February 2012 - Present
Delphix January 2011 - February 2012
VMware March 2005 - January 2011
Aspect Software March 2003 - March 2005
Apexon 2002 - 2003
Real Branding 2001 - 2002
Agile Software February 1997 - July 2001
Brio Technology 1996 - 1997
First Virtual Communications 1996 - 1996
Oracle 1995 - 1996
Skills
Virtualization, Server Hardware, Storage, Desktop Virtualization, Business Continuity, Disaster Recovery, Database, Data Center, VMware, Supply Chain, ERP, Inside Sales, Channel Sales, Direct Sales, Infrastructure Projects, New Business Development, Install Base, Workforce Management, Call Center, IaaS, Private/Public Cloud, Alliances, OEM, Salesforce.com, DaaS, Cloud Computing, VDI, Enterprise Software, SaaS, Business Alliances, Demand Generation, Sales, Solution Selling, Sales Enablement, Account Management, Lead Generation, Strategy, Selling, Business Development, Software Industry, Cold Calling, Channel Partners, Sales Operations, Infrastructure
Education
Santa Clara University 1992 — 1996
BA, Communications
Saint Francis Highschool 1988 — 1992
Diploma
Nutanix February 2012 - Present
Delphix January 2011 - February 2012
VMware March 2005 - January 2011
Aspect Software March 2003 - March 2005
Apexon 2002 - 2003
Real Branding 2001 - 2002
Agile Software February 1997 - July 2001
Brio Technology 1996 - 1997
First Virtual Communications 1996 - 1996
Oracle 1995 - 1996
Skills
Virtualization, Server Hardware, Storage, Desktop Virtualization, Business Continuity, Disaster Recovery, Database, Data Center, VMware, Supply Chain, ERP, Inside Sales, Channel Sales, Direct Sales, Infrastructure Projects, New Business Development, Install Base, Workforce Management, Call Center, IaaS, Private/Public Cloud, Alliances, OEM, Salesforce.com, DaaS, Cloud Computing, VDI, Enterprise Software, SaaS, Business Alliances, Demand Generation, Sales, Solution Selling, Sales Enablement, Account Management, Lead Generation, Strategy, Selling, Business Development, Software Industry, Cold Calling, Channel Partners, Sales Operations, Infrastructure
Education
Santa Clara University 1992 — 1996
BA, Communications
Saint Francis Highschool 1988 — 1992
Diploma
Bob Joyce's Aspect Software Experience May 2000 - May 2009
Job VicePresident of Product Development at iBASEt
Industry Computer Software
Experience
iBASEt 2012 - Present
On-Site.com 2009 - 2012
Aspect Software May 2000 - May 2009
Aspect Communications April 1995 - April 2000
Skills
Agile Methodologies, SQL, Oracle, Data Warehousing, Business Intelligence, ETL, Outsourcing, Servers, Performance Management, Database Systems, Data Acquisition, Enterprise Software, SaaS, Java, Ruby, Ruby on Rails, Git, DB2
Education
Stanford University
Master of Science (M.S.), Computer Science
The University of British Columbia / UBC
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering
iBASEt 2012 - Present
On-Site.com 2009 - 2012
Aspect Software May 2000 - May 2009
Aspect Communications April 1995 - April 2000
Skills
Agile Methodologies, SQL, Oracle, Data Warehousing, Business Intelligence, ETL, Outsourcing, Servers, Performance Management, Database Systems, Data Acquisition, Enterprise Software, SaaS, Java, Ruby, Ruby on Rails, Git, DB2
Education
Stanford University
Master of Science (M.S.), Computer Science
The University of British Columbia / UBC
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering
Dhruva Gopal's Aspect Software Experience February 2013 - Present
Job
Industry Computer Software
Experience
Aspect Software February 2013 - Present
BMC Software April 2011 - January 2013
Aspect Software September 2000 - January 2011
Skills
Agile Methodologies, Software Project..., Testing, Selenium, Java, Leadership, Quality Assurance, C++, Software Quality..., SDLC, Unix, Integration, Team Leadership, Process Improvement, Software Development, Databases, Test Planning, Manual Testing, Software Documentation, C#, Enterprise Software, Software Engineering, Web Applications, Telecommunications, Requirements Analysis, Offshore Resource..., Test Automation, Cross-functional Team..., Scrum, Scrum Master, Proxy Product Owner, WebDriver, xUnit, xTest, TestNG, JUnit, TeamCity, Quality Center, TFS, JavaScript, Oracle, Microsoft SQL Server, Distributed Systems
Education
The University of Texas at Arlington 1998 — 2000
M.S., Computer Science
University of Madras 1994 — 1998
B.E., Computer Science and Engineering
Aspect Software February 2013 - Present
BMC Software April 2011 - January 2013
Aspect Software September 2000 - January 2011
Skills
Agile Methodologies, Software Project..., Testing, Selenium, Java, Leadership, Quality Assurance, C++, Software Quality..., SDLC, Unix, Integration, Team Leadership, Process Improvement, Software Development, Databases, Test Planning, Manual Testing, Software Documentation, C#, Enterprise Software, Software Engineering, Web Applications, Telecommunications, Requirements Analysis, Offshore Resource..., Test Automation, Cross-functional Team..., Scrum, Scrum Master, Proxy Product Owner, WebDriver, xUnit, xTest, TestNG, JUnit, TeamCity, Quality Center, TFS, JavaScript, Oracle, Microsoft SQL Server, Distributed Systems
Education
The University of Texas at Arlington 1998 — 2000
M.S., Computer Science
University of Madras 1994 — 1998
B.E., Computer Science and Engineering
Kristine Flett's Aspect Software Experience September 1996 - December 2005
Job Manager of Corporate Accounting at PAREXEL International
Industry Accounting
Experience
PAREXEL INTERNATIONAL December 2005 - Present
Aspect Software September 1996 - December 2005
Concerto Software Inc 2000 - 2005
Davox Corporation 1996 - 2000
Education
Southern New Hampshire University 1998 — 2002
MBA
University of Massachusetts Lowell 1992 — 1996
BSBA, Accounting
PAREXEL INTERNATIONAL December 2005 - Present
Aspect Software September 1996 - December 2005
Concerto Software Inc 2000 - 2005
Davox Corporation 1996 - 2000
Education
Southern New Hampshire University 1998 — 2002
MBA
University of Massachusetts Lowell 1992 — 1996
BSBA, Accounting
Sachin Maind's Aspect Software Experience October 2004 - January 2008
Job
Industry Computer Software
Experience
Schneider Electric December 2010 - May 2014
APC-MGE January 2008 - December 2010
Aspect Software October 2004 - January 2008
Skills
Quality Assurance, Test Planning, Test Automation, Agile Methodologies, Testing, Software Quality..., Quality Center, Manual Testing, Requirements Analysis, System Testing, SDLC, QTP, Virtualization, Networking, Test Management, Selenium, WinRunner 7.0, SNMP, STLC, VBScript, AutoIt, Web Applications, Scrum, Regression Testing, Cloud Computing, Microsoft SQL Server, ClearCase, Unix, SOA, Integration, .NET, Software Project..., Software Development, Web Services, C#, XML, Test Cases, Software Engineering
Education
Swami Ramanand Teerth Marathwada University 1996 — 2002
Bachelor of Engineering (B.E.), Computers
OFHSSCHOOL 1984 — 1996
Schneider Electric December 2010 - May 2014
APC-MGE January 2008 - December 2010
Aspect Software October 2004 - January 2008
Skills
Quality Assurance, Test Planning, Test Automation, Agile Methodologies, Testing, Software Quality..., Quality Center, Manual Testing, Requirements Analysis, System Testing, SDLC, QTP, Virtualization, Networking, Test Management, Selenium, WinRunner 7.0, SNMP, STLC, VBScript, AutoIt, Web Applications, Scrum, Regression Testing, Cloud Computing, Microsoft SQL Server, ClearCase, Unix, SOA, Integration, .NET, Software Project..., Software Development, Web Services, C#, XML, Test Cases, Software Engineering
Education
Swami Ramanand Teerth Marathwada University 1996 — 2002
Bachelor of Engineering (B.E.), Computers
OFHSSCHOOL 1984 — 1996
Helene Csvany's Aspect Software Experience July 2002 - May 2005
Job Retired!!!!!
Industry Computer Software
Experience
Interactive Response Technologies March 2007 - May 2008
Aspect Software July 2002 - May 2005
Interactive Response Technologies May 2002 - July 2003
Renaissance Cruises March 1998 - March 2001
Ryder Integrated Logistics August 1995 - September 1997
Roadway Express Inc 1994 - 1995
Education
The University of Akron 1976 — 1986
Interactive Response Technologies March 2007 - May 2008
Aspect Software July 2002 - May 2005
Interactive Response Technologies May 2002 - July 2003
Renaissance Cruises March 1998 - March 2001
Ryder Integrated Logistics August 1995 - September 1997
Roadway Express Inc 1994 - 1995
Education
The University of Akron 1976 — 1986
Richard Lancaster's Aspect Software Experience July 2014 - Present
Job Engagement Manager at Aspect Software
Industry Telecommunications
Experience
Ryman Auditorium December 2014 - Present
Aspect Software July 2014 - Present
Aspect Software June 2011 - July 2014
Aspect Software June 2006 - June 2011
Aspect Communications/TCS Management Inc 1998 - June 2006
American General Life and Accident 1995 - 1998
Skills
Project Management, Call Centers, Contact Centers, IVR, Workforce Management, Telecommunications, Integration, Unified Communications, Vendor Management, VoIP, Requirements Analysis, Product Management, Customer Experience, Process Improvement, SaaS, Solution Architecture, CTI, Service Delivery, Professional Services, Software Development, Enterprise Software, Strategic Planning, Project Planning
Education
Trevecca Nazarene University 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Trevecca Nazarene University 1990 — 1994
Bachelor of Science (B.S.), Accounting
Ryman Auditorium December 2014 - Present
Aspect Software July 2014 - Present
Aspect Software June 2011 - July 2014
Aspect Software June 2006 - June 2011
Aspect Communications/TCS Management Inc 1998 - June 2006
American General Life and Accident 1995 - 1998
Skills
Project Management, Call Centers, Contact Centers, IVR, Workforce Management, Telecommunications, Integration, Unified Communications, Vendor Management, VoIP, Requirements Analysis, Product Management, Customer Experience, Process Improvement, SaaS, Solution Architecture, CTI, Service Delivery, Professional Services, Software Development, Enterprise Software, Strategic Planning, Project Planning
Education
Trevecca Nazarene University 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Trevecca Nazarene University 1990 — 1994
Bachelor of Science (B.S.), Accounting
Don Hudecek's Aspect Software Experience April 2012 - Present
Job Senior Product Manager at Aspect Software
Industry Telecommunications
Experience
Aspect Software April 2012 - Present
Aspect Software July 2004 - April 2012
Positive Software Solutions February 2001 - July 2004
Sage Telecom January 1999 - January 2001
The Kinetic Group LLC July 1997 - December 1997
MetaSolv Software February 1996 - July 1997
Austin Software Foundry, Inc. 1990 - 1996
Education
The University of Texas at Austin - Red McCombs School of Business 1989 — 1991
University of Michigan 1985 — 1989
B.A., Economics and Psychology
Aspect Software April 2012 - Present
Aspect Software July 2004 - April 2012
Positive Software Solutions February 2001 - July 2004
Sage Telecom January 1999 - January 2001
The Kinetic Group LLC July 1997 - December 1997
MetaSolv Software February 1996 - July 1997
Austin Software Foundry, Inc. 1990 - 1996
Education
The University of Texas at Austin - Red McCombs School of Business 1989 — 1991
University of Michigan 1985 — 1989
B.A., Economics and Psychology
Pam Payne's Aspect Software Experience 1996 - Present
Job SVP, Global Collections Change Delivery at HSBC
Industry Financial Services
Experience
HSBC June 2009 - Present
Aspect Software 1996 - Present
Household Credit Services 1993 - 2001
Education
Texas A&M University 1986 — 1990
Bachelor's, Accounting & Finance
HSBC June 2009 - Present
Aspect Software 1996 - Present
Household Credit Services 1993 - 2001
Education
Texas A&M University 1986 — 1990
Bachelor's, Accounting & Finance
Gloria Davis's Aspect Software Experience 1994 - 1996
Job Sr. Mgr, Finance at Cisco
Industry Computer Networking
Jeff Dukes's Aspect Software Experience October 2000 - Present
Job Consultant at Aspect
Industry Computer Software
Experience
Aspect Software October 2000 - Present
Skills
Management, Project Management, Integration, Software Development, SQL, Business Analysis, Microsoft SQL Server, Cloud Computing, Agile Methodologies, Enterprise Software
Education
University of Virginia 1985 — 1989
Bachelor of Arts (BA), History
The University of Georgia
Master's degree, Mass Communication/Media Studies
Aspect Software October 2000 - Present
Skills
Management, Project Management, Integration, Software Development, SQL, Business Analysis, Microsoft SQL Server, Cloud Computing, Agile Methodologies, Enterprise Software
Education
University of Virginia 1985 — 1989
Bachelor of Arts (BA), History
The University of Georgia
Master's degree, Mass Communication/Media Studies
Lina Von Rossing's Aspect Software Experience April 1999 - March 2014
Job Network Engineer at Wells Fargo
Industry Computer Software
Experience
Wells Fargo March 2014 - Present
Aspect April 1999 - March 2014
Aspect Software April 1999 - March 2014
CenterForce Technologies April 1999 - March 2014
Aspect Software (a.k.a Concerto Software or Melita Inc.) 1999 - March 2014
Vericom Systems 1996 - 1999
Skills
Unified Communications, Contact Centers, Telecommunications, Linux, Windows, Unix, Cisco Technologies, ACD, Call Center, VMware, System Deployment, Call Logging, Switches, Disaster Recovery, Cisco Call Manager, IP, CTI, Enterprise Software, Call Routing, Solution Selling, Software Development, SaaS, Professional Services, Operating Systems, Servers, Integration, Vendor Management, Call Centers, Routing, Solution Architecture, TCP/IP, Cloud Computing, ITIL, Solaris, Troubleshooting, Firewalls, Unified Messaging, Data Center, Networking, Sales Engineering, IP PBX, Video Conferencing, Workforce Management, WAN, Lync, Routers, Managed Services, Technical Support, Customer Service, VPN
Education
The Johns Hopkins University 1994 — 1996
masters, Telecommunications
J. Jablonskio vidurine mokykla
Wells Fargo March 2014 - Present
Aspect April 1999 - March 2014
Aspect Software April 1999 - March 2014
CenterForce Technologies April 1999 - March 2014
Aspect Software (a.k.a Concerto Software or Melita Inc.) 1999 - March 2014
Vericom Systems 1996 - 1999
Skills
Unified Communications, Contact Centers, Telecommunications, Linux, Windows, Unix, Cisco Technologies, ACD, Call Center, VMware, System Deployment, Call Logging, Switches, Disaster Recovery, Cisco Call Manager, IP, CTI, Enterprise Software, Call Routing, Solution Selling, Software Development, SaaS, Professional Services, Operating Systems, Servers, Integration, Vendor Management, Call Centers, Routing, Solution Architecture, TCP/IP, Cloud Computing, ITIL, Solaris, Troubleshooting, Firewalls, Unified Messaging, Data Center, Networking, Sales Engineering, IP PBX, Video Conferencing, Workforce Management, WAN, Lync, Routers, Managed Services, Technical Support, Customer Service, VPN
Education
The Johns Hopkins University 1994 — 1996
masters, Telecommunications
J. Jablonskio vidurine mokykla
Erhan Cakmak's Aspect Software Experience 1995 - 2000
Job CoFounder & COO, Bright Pattern Inc.
Industry Information Technology and Services
Experience
Bright Pattern, Inc. December 2012 - Present
Bright Pattern S.A. September 2009 - December 2012
Solint Systemintegrations GmbH 2007 - 2009
FrontRange Solutions 2005 - 2006
IN-telegence GmbH 2002 - 2005
eGain Communications 2001 - 2002
Aspect Software 1995 - 2000
Aspect Software 1995 - 2000
General Electric 1989 - 1995
Skills
Solution Selling, CRM, Mobile Applications, VoIP, Entrepreneurship, Partner Management, Call Center, Channel, SaaS, Cloud Computing, Business Strategy, Telecommunications, Enterprise Software, Sales Management, International Sales, Strategic Partnerships, Inside Sales, B2B, Management, Call Centers, Strategy, Start-ups, Channel Partners, Strategic Planning, Integration, Cross-functional Team..., New Business Development
Education
Stanford University 1996 — 1996
Executive MBA Program
University Wuppertal 1982 — 1988
Master's degree, Micro and Macro Economy
Chamber of Commerce College Dusseldorf 1983 — 1984
Certified Translator and Intrepreter
Bright Pattern, Inc. December 2012 - Present
Bright Pattern S.A. September 2009 - December 2012
Solint Systemintegrations GmbH 2007 - 2009
FrontRange Solutions 2005 - 2006
IN-telegence GmbH 2002 - 2005
eGain Communications 2001 - 2002
Aspect Software 1995 - 2000
Aspect Software 1995 - 2000
General Electric 1989 - 1995
Skills
Solution Selling, CRM, Mobile Applications, VoIP, Entrepreneurship, Partner Management, Call Center, Channel, SaaS, Cloud Computing, Business Strategy, Telecommunications, Enterprise Software, Sales Management, International Sales, Strategic Partnerships, Inside Sales, B2B, Management, Call Centers, Strategy, Start-ups, Channel Partners, Strategic Planning, Integration, Cross-functional Team..., New Business Development
Education
Stanford University 1996 — 1996
Executive MBA Program
University Wuppertal 1982 — 1988
Master's degree, Micro and Macro Economy
Chamber of Commerce College Dusseldorf 1983 — 1984
Certified Translator and Intrepreter
Sunaina Kokal's Aspect Software Experience September 2004 - February 2006
Job Software Engineer at RetailNext
Industry Computer Software
Experience
RetailNext August 2014 - Present
Aruba Networks June 2008 - July 2014
LSI Software March 2006 - June 2008
Aspect Software September 2004 - February 2006
Skills
Perl, Software Engineering, Linux, SNMP, Agile Methodologies, Unix, Wireless Networking, Team Leadership, Cloud Computing, Scrum, Test Automation, TCP/IP, Distributed Systems, Pair Programming, Shell Scripting, Test Driven Development
Education
Santa Clara University 2003 — 2005
Master's Degree, Computer Engineering
RetailNext August 2014 - Present
Aruba Networks June 2008 - July 2014
LSI Software March 2006 - June 2008
Aspect Software September 2004 - February 2006
Skills
Perl, Software Engineering, Linux, SNMP, Agile Methodologies, Unix, Wireless Networking, Team Leadership, Cloud Computing, Scrum, Test Automation, TCP/IP, Distributed Systems, Pair Programming, Shell Scripting, Test Driven Development
Education
Santa Clara University 2003 — 2005
Master's Degree, Computer Engineering
Tom Lessard's Aspect Software Experience October 1998 - Present
Job 3rd Level Telephony Support at Aspect S/W
Industry Telecommunications
Experience
Aspect Software October 1998 - Present
Telus November 1979 - October 1998
Education
Southern Alberta Institute of Technology 1980 — 1983
Aspect Software October 1998 - Present
Telus November 1979 - October 1998
Education
Southern Alberta Institute of Technology 1980 — 1983
Mike Lane's Aspect Software Experience 2014 - Present
Job Senior Director of Information Services at Aspect Software
Industry Information Technology and Services
Experience
Aspect Software 2014 - Present
Aspect Software 2006 - 2014
Concordant 2001 - 2006
KANA Software (formerly Broadbase Software and Servicesoft) 1999 - 2001
Sapient 1997 - 1999
GGT - Cutting Edge Systems 1995 - 1997
Skills
Cloud Computing, Project Management, Integration, Strategic Planning, Business Analysis, VMware, Process Improvement, Telecommunications, Call Center, Professional Services, Change Management, Enterprise Architecture, Start-ups, Virtualization, Unified Communications, VoIP, Data Center, Vendor Management, PMO, IT Strategy, Microsoft Technologies, SharePoint, Information Technology, IT Management, Security, Call Centers, Management, SaaS, Enterprise Software, Disaster Recovery, Leadership, Storage, System Deployment, Solution Selling, Business Intelligence, Outsourcing, Pre-sales, Managed Services
Education
The George Washington University
Bachelor of Arts, Political Science, Economics
Aspect Software 2014 - Present
Aspect Software 2006 - 2014
Concordant 2001 - 2006
KANA Software (formerly Broadbase Software and Servicesoft) 1999 - 2001
Sapient 1997 - 1999
GGT - Cutting Edge Systems 1995 - 1997
Skills
Cloud Computing, Project Management, Integration, Strategic Planning, Business Analysis, VMware, Process Improvement, Telecommunications, Call Center, Professional Services, Change Management, Enterprise Architecture, Start-ups, Virtualization, Unified Communications, VoIP, Data Center, Vendor Management, PMO, IT Strategy, Microsoft Technologies, SharePoint, Information Technology, IT Management, Security, Call Centers, Management, SaaS, Enterprise Software, Disaster Recovery, Leadership, Storage, System Deployment, Solution Selling, Business Intelligence, Outsourcing, Pre-sales, Managed Services
Education
The George Washington University
Bachelor of Arts, Political Science, Economics
Mark Hervol's Aspect Software Experience May 2013 - December 2013
Job Manager at Logic20/20, Inc.
Industry Information Technology and Services
Experience
Logic20/20, Inc. January 2014 - Present
Aspect Software May 2013 - December 2013
Microsoft September 2012 - December 2012
Microsoft Corporation June 2011 - September 2012
Microsoft Corporation 2008 - 2011
Microsoft 2007 - 2008
Washington Dental Service 2006 - 2007
Asset Management International 2006 - 2006
Microsoft 2005 - 2006
Microsoft 2004 - 2005
Skills
Program Management, Agile Methodologies, Software Project..., SharePoint, Enterprise Software, Testing, Scrum, SaaS, Integration, Agile Project Management, Cloud Computing, Requirements Analysis, Databases, SDLC, Quality Assurance, Security, Project Management, Management, Strategy, Software Development, Nice Guy, Microsoft SQL Server, Service Delivery, Solution Architecture, Business Analysis, Vendor Management, Business Intelligence, Consulting, Enterprise Architecture, Software Documentation, Analysis, Leadership, Cross-functional Team..., Web Applications, System Deployment, IT Strategy, Release Management, IT Management, Project Portfolio..., Microsoft Technologies, CRM, Project Planning, Product Management, Visual Studio, Product Development, Windows Azure, General Awesomeness, JIRA
Education
Washington State University 1980 — 1983
BS, Microbiology and Public Health, cum laude
The Ohio State University 1985 — 1986
Dean's List, Computer Science
Logic20/20, Inc. January 2014 - Present
Aspect Software May 2013 - December 2013
Microsoft September 2012 - December 2012
Microsoft Corporation June 2011 - September 2012
Microsoft Corporation 2008 - 2011
Microsoft 2007 - 2008
Washington Dental Service 2006 - 2007
Asset Management International 2006 - 2006
Microsoft 2005 - 2006
Microsoft 2004 - 2005
Skills
Program Management, Agile Methodologies, Software Project..., SharePoint, Enterprise Software, Testing, Scrum, SaaS, Integration, Agile Project Management, Cloud Computing, Requirements Analysis, Databases, SDLC, Quality Assurance, Security, Project Management, Management, Strategy, Software Development, Nice Guy, Microsoft SQL Server, Service Delivery, Solution Architecture, Business Analysis, Vendor Management, Business Intelligence, Consulting, Enterprise Architecture, Software Documentation, Analysis, Leadership, Cross-functional Team..., Web Applications, System Deployment, IT Strategy, Release Management, IT Management, Project Portfolio..., Microsoft Technologies, CRM, Project Planning, Product Management, Visual Studio, Product Development, Windows Azure, General Awesomeness, JIRA
Education
Washington State University 1980 — 1983
BS, Microbiology and Public Health, cum laude
The Ohio State University 1985 — 1986
Dean's List, Computer Science
Ricardo Ñeco's Aspect Software Experience June 2011 - Present
Job Sales
Industry Computer Software
Experience
Aspect Software June 2011 - Present
Corsidian January 2003 - July 2011
Skills
Contact Centers, Unified Communications, VoIP, Call Center, IVR, Telecommunications, Telephony, Avaya, CTI, Solution Selling, SIP, Pre-sales, ACD, Channel, Wireless, IP, Cisco Technologies, Managed Services, Customer Satisfaction, Account Management, Product Management, WAN, Direct Sales, Professional Services, Enterprise Software, Unified Messaging, Cloud Computing, Call Logging, Customer Experience, Integration, Workforce Management, Solution Architecture, Go-to-market Strategy, IP PBX, Channel Partners, Sales Operations, Data Center, Outsourcing, Ethernet, SaaS, Lead Generation, Mobile Devices, Video Conferencing, Sales Process, Partner Management, Business Alliances, Selling, CRM, Strategic Partnerships, Salesforce.com
Education
Universidad del Turabo
Aspect Software June 2011 - Present
Corsidian January 2003 - July 2011
Skills
Contact Centers, Unified Communications, VoIP, Call Center, IVR, Telecommunications, Telephony, Avaya, CTI, Solution Selling, SIP, Pre-sales, ACD, Channel, Wireless, IP, Cisco Technologies, Managed Services, Customer Satisfaction, Account Management, Product Management, WAN, Direct Sales, Professional Services, Enterprise Software, Unified Messaging, Cloud Computing, Call Logging, Customer Experience, Integration, Workforce Management, Solution Architecture, Go-to-market Strategy, IP PBX, Channel Partners, Sales Operations, Data Center, Outsourcing, Ethernet, SaaS, Lead Generation, Mobile Devices, Video Conferencing, Sales Process, Partner Management, Business Alliances, Selling, CRM, Strategic Partnerships, Salesforce.com
Education
Universidad del Turabo
Bill Zannini's Aspect Software Experience January 2013 - December 2013
Job Business Professor at Northern Essex Community College
Industry Telecommunications
Experience
Northern Essex Community College January 2014 - Present
Aspect Software January 2013 - December 2013
Northern Essex Community College September 2004 - July 2009
Ciena September 2003 - September 2004
Siemens September 1999 - September 2003
Castle Networks 1999 - 2002
Unisphere Networks 1999 - 2002
Siemens/Unisphere 1999 - 2002
PictureTel Corporation January 1997 - October 1999
VTEL Corporation 1993 - 1996
Skills
Program Management, Problem Solving, Strategic Planning, Process Development, Change Management, Cloud Computing, Cross-functional Team..., Engineering, Enterprise Software, Entrepreneurship, Higher Education, Integration, Leadership, Leadership Development, Management, Microsoft Excel, Nonprofits, PowerPoint, Process Improvement, Process Simulation, Product Development, Product Management, Project Management, Project Planning, Public Speaking, Quality Assurance, Software Development, Staff Development, Start-ups, Teaching, Team Building, Team Leadership, Telecommunications, Troubleshooting
Education
Southern New Hampshire University 1997 — 2000
Masters Degree, Business Administration
Northern Essex Community College January 2014 - Present
Aspect Software January 2013 - December 2013
Northern Essex Community College September 2004 - July 2009
Ciena September 2003 - September 2004
Siemens September 1999 - September 2003
Castle Networks 1999 - 2002
Unisphere Networks 1999 - 2002
Siemens/Unisphere 1999 - 2002
PictureTel Corporation January 1997 - October 1999
VTEL Corporation 1993 - 1996
Skills
Program Management, Problem Solving, Strategic Planning, Process Development, Change Management, Cloud Computing, Cross-functional Team..., Engineering, Enterprise Software, Entrepreneurship, Higher Education, Integration, Leadership, Leadership Development, Management, Microsoft Excel, Nonprofits, PowerPoint, Process Improvement, Process Simulation, Product Development, Product Management, Project Management, Project Planning, Public Speaking, Quality Assurance, Software Development, Staff Development, Start-ups, Teaching, Team Building, Team Leadership, Telecommunications, Troubleshooting
Education
Southern New Hampshire University 1997 — 2000
Masters Degree, Business Administration
Joe Connell's Aspect Software Experience August 2014 - Present
Job Technical Trainer at Aspect Software
Industry Telecommunications
Experience
Aspect Software August 2014 - Present
Aspect Software 2011 - Present
Aspect Software April 2006 - October 2011
Aspect Software May 2004 - March 2006
Skills
Call Center, Contact Centers, Technical Training, CTI, Unified Communications, IVR, SaaS, VoIP, Telecommunications, Workforce Management, SIP, Enterprise Software, Telephony, Direct Sales, Call Logging, Pre-sales, Solution Selling, Account Management, Avaya, ACD, Professional Services, IP, Video Conferencing, Cloud Computing, Managed Services, Wireless, Sales Engineering, Customer Experience, System Deployment, Call Centers
Education
Texas State University-San Marcos 1996 — 1998
Master of Education (M.Ed.)
The University of Texas at Austin 1969 — 1971
Bachelor of Science (BS), Radio, Television, and Film
Aspect Software August 2014 - Present
Aspect Software 2011 - Present
Aspect Software April 2006 - October 2011
Aspect Software May 2004 - March 2006
Skills
Call Center, Contact Centers, Technical Training, CTI, Unified Communications, IVR, SaaS, VoIP, Telecommunications, Workforce Management, SIP, Enterprise Software, Telephony, Direct Sales, Call Logging, Pre-sales, Solution Selling, Account Management, Avaya, ACD, Professional Services, IP, Video Conferencing, Cloud Computing, Managed Services, Wireless, Sales Engineering, Customer Experience, System Deployment, Call Centers
Education
Texas State University-San Marcos 1996 — 1998
Master of Education (M.Ed.)
The University of Texas at Austin 1969 — 1971
Bachelor of Science (BS), Radio, Television, and Film
Mark Albonesi's Aspect Software Experience January 2010 - Present
Job Director Supply Chain Management
Industry Telecommunications
Experience
Aspect Software January 2010 - Present
Aspect Software June 2007 - December 2009
Concerto Software June 2005 - May 2007
Concerto Software 1995 - 2005
Skills
Call Center, Leadership, Project Planning, Cross-functional Team..., Operations Management, Call Centers, Product Management, Process Improvement, CRM, Integration, Enterprise Software, Professional Services, Salesforce.com, Strategic Planning, Workforce Management
Education
Suffolk University - Sawyer School of Management
MBA, Management
University of Massachusetts, Amherst
BBA, Management
Aspect Software January 2010 - Present
Aspect Software June 2007 - December 2009
Concerto Software June 2005 - May 2007
Concerto Software 1995 - 2005
Skills
Call Center, Leadership, Project Planning, Cross-functional Team..., Operations Management, Call Centers, Product Management, Process Improvement, CRM, Integration, Enterprise Software, Professional Services, Salesforce.com, Strategic Planning, Workforce Management
Education
Suffolk University - Sawyer School of Management
MBA, Management
University of Massachusetts, Amherst
BBA, Management
Larry Yarbrough's Aspect Software Experience July 2000 - January 2015
Job Senior Field Service Engineer at Aspect Software
Industry Telecommunications
Experience
Aspect Software July 2000 - January 2015
Aspect Software July 2000 - January 2015
Skills
IVR, ACD, CTI, Call Centers, Servers, Troubleshooting, Visio, Data Center, Telephony, Unified Communications, SharePoint
Education
Trident Technical College 1996 — 1998
Associate's Degree, Associate in Computer Technology, Telecommunications Systems Management
Aspect Software July 2000 - January 2015
Aspect Software July 2000 - January 2015
Skills
IVR, ACD, CTI, Call Centers, Servers, Troubleshooting, Visio, Data Center, Telephony, Unified Communications, SharePoint
Education
Trident Technical College 1996 — 1998
Associate's Degree, Associate in Computer Technology, Telecommunications Systems Management
Lachrisha Hannah's Aspect Software Experience February 2000 - June 2006
Job Production Analyst at Telecheck
Industry Information Services
Experience
First Data Corporation July 2006 - Present
Aspect Software February 2000 - June 2006
Petro Stopping Centers July 1993 - January 2000
Skills
Payment Card Processing, Process Improvement
Education
The University of Texas at El Paso 1991 — 1995
Bachelor of Business Administration (BBA), Computer and Information Sciences and Support Services
First Data Corporation July 2006 - Present
Aspect Software February 2000 - June 2006
Petro Stopping Centers July 1993 - January 2000
Skills
Payment Card Processing, Process Improvement
Education
The University of Texas at El Paso 1991 — 1995
Bachelor of Business Administration (BBA), Computer and Information Sciences and Support Services
Montserrat Morales's Aspect Software Experience January 2014 - Present
Job Solutions Consultant Manager LATAN at Aspect Software
Industry Telecommunications
Experience
Aspect Software January 2014 - Present
Aspect Software June 2013 - January 2014
Tellabs December 2008 - June 2013
IEX - a NICE company October 2005 - December 2008
Nice Systems February 2005 - November 2008
Witness Systems October 2005 - January 2006
Aspect Communications January 2000 - September 2005
Alcatel-Lucent 1999 - 2000
Intervoice reseller Kranon 1996 - 1999
Skills
Telecommunications, Unified Communications, VoIP, Channel, Solution Selling, Call Center, Pre-sales, IP, Professional Services, SaaS, Managed Services, Contact Centers, Channel Partners, Go-to-market Strategy, Product Management, Cloud Computing, Telephony, IVR, Direct Sales, Sales Management, Management, Sales, International Sales, Call Centers, Sales Engineering, Strategic Partnerships, Enterprise Software, MPLS, Ethernet, Demand Generation, Marketing, WAN, Wireless, Mobile Devices, Business Planning, Market Development, Sales Channel..., SIP, Data Center, Product Marketing, Sales Process, Customer Satisfaction, Business Alliances, Selling, Sales Operations, Partner Management, Wireless Networking
Education
University of Phoenix 2011 — 2012
MBA, Global Management
Tecnológico de Monterrey 1994 — 1996
Master, Computer Graphics
Universidad Autónoma Metropolitana 1984 — 1989
Bachelor, Electronic Engineering
Aspect Software January 2014 - Present
Aspect Software June 2013 - January 2014
Tellabs December 2008 - June 2013
IEX - a NICE company October 2005 - December 2008
Nice Systems February 2005 - November 2008
Witness Systems October 2005 - January 2006
Aspect Communications January 2000 - September 2005
Alcatel-Lucent 1999 - 2000
Intervoice reseller Kranon 1996 - 1999
Skills
Telecommunications, Unified Communications, VoIP, Channel, Solution Selling, Call Center, Pre-sales, IP, Professional Services, SaaS, Managed Services, Contact Centers, Channel Partners, Go-to-market Strategy, Product Management, Cloud Computing, Telephony, IVR, Direct Sales, Sales Management, Management, Sales, International Sales, Call Centers, Sales Engineering, Strategic Partnerships, Enterprise Software, MPLS, Ethernet, Demand Generation, Marketing, WAN, Wireless, Mobile Devices, Business Planning, Market Development, Sales Channel..., SIP, Data Center, Product Marketing, Sales Process, Customer Satisfaction, Business Alliances, Selling, Sales Operations, Partner Management, Wireless Networking
Education
University of Phoenix 2011 — 2012
MBA, Global Management
Tecnológico de Monterrey 1994 — 1996
Master, Computer Graphics
Universidad Autónoma Metropolitana 1984 — 1989
Bachelor, Electronic Engineering
Erich Dietrich's Aspect Software Experience July 1998 - Present
Job Principal Customer Field Support Engineer Managed Services at Aspect Software
Industry Telecommunications
Experience
Aspect Software July 1998 - Present
United States Air Force August 1994 - July 1998
Skills
IVR, ACD, VoIP, Call Centers, Telephony, TCP/IP, Troubleshooting, SIP, Integration, Operating Systems, Telecommunications, Call Logging, Unified Communications, Technical Support, Workforce Management, Contact Centers, Software Installation, CTI, System Deployment, IP, Avaya, Professional Services, Unified Messaging, Genesys, Lync, Speech Recognition, Pre-sales, Sales Engineering, Switches, Lync Server 2010, Cisco Technologies, Cloud Computing, WAN, Enterprise Software, Service Delivery, Data Center, Managed Services, Solution Architecture, SaaS, Cisco Call Manager, Solution Selling, Servers, VPN, Disaster Recovery, Solaris
Education
Truman State University 1990 — 1994
Aspect Software July 1998 - Present
United States Air Force August 1994 - July 1998
Skills
IVR, ACD, VoIP, Call Centers, Telephony, TCP/IP, Troubleshooting, SIP, Integration, Operating Systems, Telecommunications, Call Logging, Unified Communications, Technical Support, Workforce Management, Contact Centers, Software Installation, CTI, System Deployment, IP, Avaya, Professional Services, Unified Messaging, Genesys, Lync, Speech Recognition, Pre-sales, Sales Engineering, Switches, Lync Server 2010, Cisco Technologies, Cloud Computing, WAN, Enterprise Software, Service Delivery, Data Center, Managed Services, Solution Architecture, SaaS, Cisco Call Manager, Solution Selling, Servers, VPN, Disaster Recovery, Solaris
Education
Truman State University 1990 — 1994
Mona Guillermo's Aspect Software Experience October 2011 - January 2013
Job Consultant
Industry Computer Software
Experience
3M2C September 2014 - Present
Aspect Software October 2011 - January 2013
Aspect Software April 2006 - October 2011
Aspect Software September 1998 - April 2006
AT&T 1997 - 1998
Bank One 1992 - 1997
Skills
Contact Centers, Enterprise Software, IVR, Telephony, Unified Communications, SaaS, Pre-sales, CTI, Professional Services, SIP, VoIP, Solution Selling, Avaya, System Deployment, ACD, Cloud Computing, Integration, Call Centers, Telecommunications, Call Logging, CRM, Customer Experience, Disaster Recovery, Managed Services, Sales Engineering, Service Delivery, Solution Architecture
Education
The University of Texas at Austin
3M2C September 2014 - Present
Aspect Software October 2011 - January 2013
Aspect Software April 2006 - October 2011
Aspect Software September 1998 - April 2006
AT&T 1997 - 1998
Bank One 1992 - 1997
Skills
Contact Centers, Enterprise Software, IVR, Telephony, Unified Communications, SaaS, Pre-sales, CTI, Professional Services, SIP, VoIP, Solution Selling, Avaya, System Deployment, ACD, Cloud Computing, Integration, Call Centers, Telecommunications, Call Logging, CRM, Customer Experience, Disaster Recovery, Managed Services, Sales Engineering, Service Delivery, Solution Architecture
Education
The University of Texas at Austin
Anissa Napier's Aspect Software Experience October 2014 - Present
Job Customer Care Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software October 2014 - Present
Emdeon December 2013 - October 2014
Emdeon February 2013 - December 2013
Dell Inc. March 2012 - February 2013
Dell Inc. February 2010 - March 2012
Dell Inc. June 2008 - February 2010
Dell Inc. November 1999 - June 2008
Skills
Solution Selling, Call Center, Account Management, Virtualization, Cloud Computing, Customer Satisfaction, Direct Sales, Enterprise Software, SaaS, Channel, Vendor Management, Six Sigma, Team Leadership, Team Building, Management, Leadership, Call Centers, Leadership Development, Analysis, Sales, Strategic Planning, Troubleshooting, Training, Business Process..., Business Analysis, Customer Retention, Project Management, Sales Process, Sales Operations, Data Center, Networking, Business Process, Manufacturing, Program Management, CRM, Strategy, Outsourcing, Channel Partners, Business Development, Professional Services, Process Improvement
Education
Trevecca Nazarene University 2015 — 2016
Master's Degree, Organizational Leadership
Trevecca Nazarene University 2012 — 2014
Bachelor of Arts (B.A.), Management & Human Relations
Aspect Software October 2014 - Present
Emdeon December 2013 - October 2014
Emdeon February 2013 - December 2013
Dell Inc. March 2012 - February 2013
Dell Inc. February 2010 - March 2012
Dell Inc. June 2008 - February 2010
Dell Inc. November 1999 - June 2008
Skills
Solution Selling, Call Center, Account Management, Virtualization, Cloud Computing, Customer Satisfaction, Direct Sales, Enterprise Software, SaaS, Channel, Vendor Management, Six Sigma, Team Leadership, Team Building, Management, Leadership, Call Centers, Leadership Development, Analysis, Sales, Strategic Planning, Troubleshooting, Training, Business Process..., Business Analysis, Customer Retention, Project Management, Sales Process, Sales Operations, Data Center, Networking, Business Process, Manufacturing, Program Management, CRM, Strategy, Outsourcing, Channel Partners, Business Development, Professional Services, Process Improvement
Education
Trevecca Nazarene University 2015 — 2016
Master's Degree, Organizational Leadership
Trevecca Nazarene University 2012 — 2014
Bachelor of Arts (B.A.), Management & Human Relations
Ed McGillis's Aspect Software Experience January 2013 - Present
Job SharePoint Portals Practice Manager
Industry Information Technology and Services
Experience
Aspect Software January 2013 - Present
Skills
Microsoft SQL Server, Project Management, Process Management, SharePoint, .NET, System Deployment, Microsoft Office..., Business Intelligence, Business Analysis, Security, ASP.NET, Disaster Recovery, SSRS, InfoPath, VMware, Web Services, C#, SharePoint Designer, Databases, Enterprise Architecture, Solution Architecture, Microsoft Technologies, Cloud Computing, Consulting, IIS, Integration
Education
University of Illinois at Urbana-Champaign 1997 — 2002
B.S., College of Engineering - Computer Science
Southern Illinois University, Edwardsville
M.S., College of Engineering - Computer Science
Aspect Software January 2013 - Present
Skills
Microsoft SQL Server, Project Management, Process Management, SharePoint, .NET, System Deployment, Microsoft Office..., Business Intelligence, Business Analysis, Security, ASP.NET, Disaster Recovery, SSRS, InfoPath, VMware, Web Services, C#, SharePoint Designer, Databases, Enterprise Architecture, Solution Architecture, Microsoft Technologies, Cloud Computing, Consulting, IIS, Integration
Education
University of Illinois at Urbana-Champaign 1997 — 2002
B.S., College of Engineering - Computer Science
Southern Illinois University, Edwardsville
M.S., College of Engineering - Computer Science
Rashmi Patel's Aspect Software Experience January 2009 - February 2011
Job Sr. Cisco UC Solution Engineer at Zones, Inc.
Industry Information Technology and Services
Experience
Zones, Inc. October 2013 - Present
Reyes Holdings February 2011 - October 2013
PSAV March 2011 - February 2012
Aspect Software January 2009 - February 2011
ALCATEL-LUCENT TECHNOLOGIES January 2009 - May 2009
Motorola September 2008 - December 2008
ALCATEL-LUCENT TECHNOLOGIES January 1997 - January 2008
Bell Labs Lucent Technologies January 1997 - January 2004
LIVINGSTON PRODUCTS, INC January 1996 - January 1997
Skills
Testing, Integration, SDLC, Requirements Analysis, TCP/IP, Telecommunications, Test Automation, Software Quality..., SIP, Test Planning, SQL, System Testing, Quality Assurance, Unified Communications, Active Directory, Windows Server, Virtualization, CCNA, Regression Testing, Operating Systems, CDMA, WiMAX, UDP, Agile Methodologies, Cisco Technologies, Cloud Computing, IP, Troubleshooting, VoIP, Switches, Wireless, Routing, Routers, Security, Networking
Education
Sardar Patel University 1992 — 1994
Master of Science, Electronics Engineering
Sardar Patel University 1989 — 1994
Bachelor's Degree, Electronics Engineering
Zones, Inc. October 2013 - Present
Reyes Holdings February 2011 - October 2013
PSAV March 2011 - February 2012
Aspect Software January 2009 - February 2011
ALCATEL-LUCENT TECHNOLOGIES January 2009 - May 2009
Motorola September 2008 - December 2008
ALCATEL-LUCENT TECHNOLOGIES January 1997 - January 2008
Bell Labs Lucent Technologies January 1997 - January 2004
LIVINGSTON PRODUCTS, INC January 1996 - January 1997
Skills
Testing, Integration, SDLC, Requirements Analysis, TCP/IP, Telecommunications, Test Automation, Software Quality..., SIP, Test Planning, SQL, System Testing, Quality Assurance, Unified Communications, Active Directory, Windows Server, Virtualization, CCNA, Regression Testing, Operating Systems, CDMA, WiMAX, UDP, Agile Methodologies, Cisco Technologies, Cloud Computing, IP, Troubleshooting, VoIP, Switches, Wireless, Routing, Routers, Security, Networking
Education
Sardar Patel University 1992 — 1994
Master of Science, Electronics Engineering
Sardar Patel University 1989 — 1994
Bachelor's Degree, Electronics Engineering
Kathy Simpson's Aspect Software Experience 2006 - 2007
Job Senior Manager, Business Operations at Sonus
Industry Accounting
Experience
Sonus September 2014 - Present
Cartera Commerce, Inc August 2013 - September 2014
Cartera Commerce, Inc June 2012 - August 2013
Burst Media Corporation May 2007 - April 2012
Aspect Software 2006 - 2007
MatrixOne, Inc. 2000 - 2006
Skills
Revenue Recognition, SEC filings, Forecasting, Mergers, Financial Reporting, Sarbanes-Oxley Act, Accounting, Salesforce.com, Budgets, Auditing, Financial Analysis, Financial Modeling, GAAP, Analysis, Due Diligence, Business Process..., Internal Controls, Mergers & Acquisitions, Finance, US GAAP, Revenue Forecasting
Education
Southern New Hampshire University 1982 — 1986
Bachelor of Science (BS), Accounting and Managment Information Systems
Sonus September 2014 - Present
Cartera Commerce, Inc August 2013 - September 2014
Cartera Commerce, Inc June 2012 - August 2013
Burst Media Corporation May 2007 - April 2012
Aspect Software 2006 - 2007
MatrixOne, Inc. 2000 - 2006
Skills
Revenue Recognition, SEC filings, Forecasting, Mergers, Financial Reporting, Sarbanes-Oxley Act, Accounting, Salesforce.com, Budgets, Auditing, Financial Analysis, Financial Modeling, GAAP, Analysis, Due Diligence, Business Process..., Internal Controls, Mergers & Acquisitions, Finance, US GAAP, Revenue Forecasting
Education
Southern New Hampshire University 1982 — 1986
Bachelor of Science (BS), Accounting and Managment Information Systems
Triston Maye's Aspect Software Experience February 2012 - July 2014
Job System Administrator at Brookdale
Industry Information Technology and Services
Experience
Brookdale July 2014 - Present
Aspect Software February 2012 - July 2014
The Henry M. Jackson Foundation for the Advancement of Military Medicine November 2011 - February 2012
Corbin Company July 2007 - November 2011
Insight Global February 2006 - September 2007
Dell October 2003 - December 2005
Best Buy September 2001 - October 2003
Skills
Virtualization, Servers, VMware, Active Directory, Windows Server, Customer Satisfaction, Customer Service, Customer Oriented, Microsoft SQL Server, SQL Server Management..., Workforce Management, Defense Travel System, Office 2010, Windows 7, Adobe Acrobat, Creative Problem Solving, Critical Thinking, Analytical Reasoning, Adaptation, Troubleshooting, Call Centers, Databases, Software Installation, Technical Support, Windows XP, SharePoint, Analysis, TCP/IP, CRM, Help Desk Support, Citrix, IVR, IIS, Computer Hardware, Management, Hardware
Education
Tennessee State University 2000 — 2003
Computer Science
School Without Walls SHS 1997 — 2000
Diploma
Brookdale July 2014 - Present
Aspect Software February 2012 - July 2014
The Henry M. Jackson Foundation for the Advancement of Military Medicine November 2011 - February 2012
Corbin Company July 2007 - November 2011
Insight Global February 2006 - September 2007
Dell October 2003 - December 2005
Best Buy September 2001 - October 2003
Skills
Virtualization, Servers, VMware, Active Directory, Windows Server, Customer Satisfaction, Customer Service, Customer Oriented, Microsoft SQL Server, SQL Server Management..., Workforce Management, Defense Travel System, Office 2010, Windows 7, Adobe Acrobat, Creative Problem Solving, Critical Thinking, Analytical Reasoning, Adaptation, Troubleshooting, Call Centers, Databases, Software Installation, Technical Support, Windows XP, SharePoint, Analysis, TCP/IP, CRM, Help Desk Support, Citrix, IVR, IIS, Computer Hardware, Management, Hardware
Education
Tennessee State University 2000 — 2003
Computer Science
School Without Walls SHS 1997 — 2000
Diploma
Martin Kaczor's Aspect Software Experience September 2008 - Present
Job Consulting Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software September 2008 - Present
Coventry Health Care January 2005 - September 2008
Education
Université du Québec à Montréal 1993 — 1997
Bachelor, Computer Science
Aspect Software September 2008 - Present
Coventry Health Care January 2005 - September 2008
Education
Université du Québec à Montréal 1993 — 1997
Bachelor, Computer Science
Ken Rawlings's Aspect Software Experience 1982 - 2010
Job Retired
Industry Computer Software
Experience
Aspect Software 1982 - 2010
Honeywell Information Systems 1969 - 1982
Education
The University of Texas at Arlington - College of Business 1964 — 1970
Business and Computer Science
Aspect Software 1982 - 2010
Honeywell Information Systems 1969 - 1982
Education
The University of Texas at Arlington - College of Business 1964 — 1970
Business and Computer Science
Chan Jackson's Aspect Software Experience March 2013 - Present
Job Software Engineer APUS
Industry Information Technology and Services
Experience
Aspect Software March 2013 - Present
Perot Systems June 2007 - March 2013
Shepherd University 2006 - 2007
Skills
Web Services, .NET, XML, Unix, Java, Hibernate, C#, Microsoft SQL Server, SQL, Linux, Software Development, JavaScript, J2EE Web Services, RESTful WebServices, Sakai, JSON, jQuery, JSP, HTML5, CSS, Oracle Database, PL/SQL, Tomcat, Maven, Tortoise SVN, Windows, WCF Services, Web Services API, C++, Red Hat Linux, Ubuntu, Mac OS, Apache Velocity, ASP.NET MVC, RESTful architecture, Git, Perl, Visual Studio, Eclipse, T-SQL, Java Enterprise Edition, SOA
Education
Shepherd University 2003 — 2008
Bachelor's Degree, Computer Science
Aspect Software March 2013 - Present
Perot Systems June 2007 - March 2013
Shepherd University 2006 - 2007
Skills
Web Services, .NET, XML, Unix, Java, Hibernate, C#, Microsoft SQL Server, SQL, Linux, Software Development, JavaScript, J2EE Web Services, RESTful WebServices, Sakai, JSON, jQuery, JSP, HTML5, CSS, Oracle Database, PL/SQL, Tomcat, Maven, Tortoise SVN, Windows, WCF Services, Web Services API, C++, Red Hat Linux, Ubuntu, Mac OS, Apache Velocity, ASP.NET MVC, RESTful architecture, Git, Perl, Visual Studio, Eclipse, T-SQL, Java Enterprise Edition, SOA
Education
Shepherd University 2003 — 2008
Bachelor's Degree, Computer Science
Bud Nugent's Aspect Software Experience January 2015 - Present
Job Professional Sales Manager for Contact Center Solutions
Industry Computer Software
Experience
Aspect Software January 2015 - Present
ZOLL Medical Corporation April 2013 - December 2014
InVision Software 2010 - March 2013
Altivon 2009 - 2010
IEX, a NICE company 2002 - 2009
CosmoCom 2001 - 2002
TCS Management/Aspect Communications 1992 - 2000
Skills
Call Center, Consultative Selling, Direct Sales, Sales Management, Channel, Selling, Enterprise Software, Sales, SaaS, Cloud Computing, Performance Management, Strategy, Management, Vendor Management, Telecommunications, Contact Centers, New Business Development, Sales Operations, Solution Selling, Professional Services, Channel Partners, Team Building, Business Development, VoIP, Call Centers, Salesforce.com, Negotiation, CRM, Customer Retention, Unified Communications, Business Intelligence, Consulting, Marketing
Education
Suffolk University - Sawyer Business School 1978 — 1981
MBA, Management
University of Colorado Boulder
BA, Psychology
Aspect Software January 2015 - Present
ZOLL Medical Corporation April 2013 - December 2014
InVision Software 2010 - March 2013
Altivon 2009 - 2010
IEX, a NICE company 2002 - 2009
CosmoCom 2001 - 2002
TCS Management/Aspect Communications 1992 - 2000
Skills
Call Center, Consultative Selling, Direct Sales, Sales Management, Channel, Selling, Enterprise Software, Sales, SaaS, Cloud Computing, Performance Management, Strategy, Management, Vendor Management, Telecommunications, Contact Centers, New Business Development, Sales Operations, Solution Selling, Professional Services, Channel Partners, Team Building, Business Development, VoIP, Call Centers, Salesforce.com, Negotiation, CRM, Customer Retention, Unified Communications, Business Intelligence, Consulting, Marketing
Education
Suffolk University - Sawyer Business School 1978 — 1981
MBA, Management
University of Colorado Boulder
BA, Psychology
Kevin Buckner's Aspect Software Experience June 2006 - October 2009
Job System Engineer at Verint Systems
Industry Information Technology and Services
Experience
Verint-Systems October 2009 - Present
Aspect Software June 2006 - October 2009
Skills
CTI, Unified Communications, VoIP, TCP/IP, Vendor Management, Avaya Communication..., Avaya Technologies, Voice Recorder, Contact Center..., Software Implementation, Solution Implementation, Workforce Communications, Networking, Telecommunications
Education
Tennessee State University
Bachelor's degree
Verint-Systems October 2009 - Present
Aspect Software June 2006 - October 2009
Skills
CTI, Unified Communications, VoIP, TCP/IP, Vendor Management, Avaya Communication..., Avaya Technologies, Voice Recorder, Contact Center..., Software Implementation, Solution Implementation, Workforce Communications, Networking, Telecommunications
Education
Tennessee State University
Bachelor's degree
Shafquat Bhuiyan's Aspect Software Experience January 2006 - January 2015
Job Consultant at Daugherty Business Solutions
Industry Computer Software
Experience
Daugherty Business Solutions March 2015 - Present
Aspect Software January 2006 - January 2015
Skills
.NET, Software Development, C#, SharePoint, Enterprise Software, Agile Methodologies, ASP.NET, Microsoft SQL Server, VB.NET, XML, Web Services, SOA, Visual Studio, Web Applications, Business Intelligence, SSRS, JavaScript, SQL
Education
The University of Texas at Austin 2000 — 2003
Bachelor of Science, Computer Science
Daugherty Business Solutions March 2015 - Present
Aspect Software January 2006 - January 2015
Skills
.NET, Software Development, C#, SharePoint, Enterprise Software, Agile Methodologies, ASP.NET, Microsoft SQL Server, VB.NET, XML, Web Services, SOA, Visual Studio, Web Applications, Business Intelligence, SSRS, JavaScript, SQL
Education
The University of Texas at Austin 2000 — 2003
Bachelor of Science, Computer Science
Iker Saldivar's Aspect Software Experience June 2013 - Present
Job Technical Support Engineer at Aspect Software
Industry Media Production
Experience
Aspect Software June 2013 - Present
Aspect Software June 2011 - Present
Clear Dv Media July 2004 - June 2011
USNH Public Affairs Office Yokosuka, Japan July 2003 - July 2004
USNH Public Affairs Office Yokosuka, Japan December 2002 - June 2003
CFAY Public Affairs Office September 2001 - November 2002
Clear Channel Radio January 2001 - June 2001
US Navy September 1994 - September 1999
Skills
Broadcast, Social Media, Audio Engineering, Directing, Video Editing, Video Production, Editing, Mac, Videography, Final Cut Pro, Video, Sound, Premiere, Adobe Creative Suite, Photography, Adobe Acrobat, Call Centers, IVR, Enterprise Software, Management, SnagIt, Technical Training, Telecommunications, Troubleshooting, Voice Over, Dreamweaver, Instructional Design, Photoshop, Post Production, Technical Writing, CSS, Radio Broadcasting, Advertising, Press Releases, Captivate, HTML, Training, Television, Multimedia, Web Design, Social Networking, Social Media Marketing, Flash
Education
University of Oklahoma 2001 — 2004
Masters, Human Relations
Southern Illinois University, Carbondale 1998 — 2001
BS, Health Care Management
Aspect Software June 2013 - Present
Aspect Software June 2011 - Present
Clear Dv Media July 2004 - June 2011
USNH Public Affairs Office Yokosuka, Japan July 2003 - July 2004
USNH Public Affairs Office Yokosuka, Japan December 2002 - June 2003
CFAY Public Affairs Office September 2001 - November 2002
Clear Channel Radio January 2001 - June 2001
US Navy September 1994 - September 1999
Skills
Broadcast, Social Media, Audio Engineering, Directing, Video Editing, Video Production, Editing, Mac, Videography, Final Cut Pro, Video, Sound, Premiere, Adobe Creative Suite, Photography, Adobe Acrobat, Call Centers, IVR, Enterprise Software, Management, SnagIt, Technical Training, Telecommunications, Troubleshooting, Voice Over, Dreamweaver, Instructional Design, Photoshop, Post Production, Technical Writing, CSS, Radio Broadcasting, Advertising, Press Releases, Captivate, HTML, Training, Television, Multimedia, Web Design, Social Networking, Social Media Marketing, Flash
Education
University of Oklahoma 2001 — 2004
Masters, Human Relations
Southern Illinois University, Carbondale 1998 — 2001
BS, Health Care Management
Luis Ayuso's Aspect Software Experience February 2014 - Present
Job Virtualization Engineer for Aspect Cloud
Industry Information Technology and Services
Experience
Aspect Software February 2014 - Present
Apple Retail September 2010 - February 2014
WKMG-TV August 2009 - February 2014
Skills
Computer Repair, Video Production, Video Editing, Computer Hardware, Technical Training, VMware, vCenter Server, VMware vSphere, ESXi, IBM Servers, Mobile Devices, Cloud Computing, Servers, Troubleshooting, Virtualization
Education
Seminole State College of Florida 2011 — 2014
Bachelor of Science (BS), Information Systems Technology
University of Central Florida 2010 — 2011
Bachelor's degree, Information Systems Technology
Valencia Community College 2007 — 2009
Associate of Arts (AA), General Studies
Aspect Software February 2014 - Present
Apple Retail September 2010 - February 2014
WKMG-TV August 2009 - February 2014
Skills
Computer Repair, Video Production, Video Editing, Computer Hardware, Technical Training, VMware, vCenter Server, VMware vSphere, ESXi, IBM Servers, Mobile Devices, Cloud Computing, Servers, Troubleshooting, Virtualization
Education
Seminole State College of Florida 2011 — 2014
Bachelor of Science (BS), Information Systems Technology
University of Central Florida 2010 — 2011
Bachelor's degree, Information Systems Technology
Valencia Community College 2007 — 2009
Associate of Arts (AA), General Studies
Sathwik Narayan's Aspect Software Experience November 2005 - December 2006
Job Java Developer at Nomura Securities
Industry Financial Services
Experience
Nomura Securities July 2011 - Present
Stevens Institute of Technology November 2007 - July 2011
Aspect Software November 2005 - December 2006
Education
Stevens Institute of Technology 2007 — 2009
Master of Science, Computer Science
Visvesvaraya Technological University 2001 — 2005
B.E, Information Science
Stevens Institute of Technology
Master of Science, Financial Engineering
Nomura Securities July 2011 - Present
Stevens Institute of Technology November 2007 - July 2011
Aspect Software November 2005 - December 2006
Education
Stevens Institute of Technology 2007 — 2009
Master of Science, Computer Science
Visvesvaraya Technological University 2001 — 2005
B.E, Information Science
Stevens Institute of Technology
Master of Science, Financial Engineering
Julie Breslow, PMP's Aspect Software Experience January 2000 - July 2009
Job Project Manager at Allscripts
Industry Hospital & Health Care
Experience
Allscripts May 2010 - Present
Aspect Software January 2000 - July 2009
Getting to Know You / Welcome Wagon February 1995 - July 1999
Xerox Corporation February 1986 - February 1995
Skills
Project Management, IT Strategy, SDLC, PMP, Project Portfolio..., Disaster Recovery, Enterprise Software, Integration, Program Management, PMO, Business Analysis, Software Project..., Vendor Management, Requirements Analysis, ITIL, Software Implementation, Visio, CRM, SharePoint, IVR, Process Improvement, SaaS, SQL, Telecommunications, Change Management, Business Process..., EHR, Agile Project Management, Resource Management, Solution Architecture, Leadership, Product Management, HIPAA, HL7, IT Management, Software Development, Cloud Computing, Business Intelligence, VoIP, Pre-sales, Cross-functional Team..., Agile Methodologies, Healthcare Information..., Project Planning, Quality Assurance, MS Project, Software Documentation, System Deployment, Call Centers, Team Leadership
Education
Stony Brook University 1976 — 1981
MS, Management & Policy
Allscripts May 2010 - Present
Aspect Software January 2000 - July 2009
Getting to Know You / Welcome Wagon February 1995 - July 1999
Xerox Corporation February 1986 - February 1995
Skills
Project Management, IT Strategy, SDLC, PMP, Project Portfolio..., Disaster Recovery, Enterprise Software, Integration, Program Management, PMO, Business Analysis, Software Project..., Vendor Management, Requirements Analysis, ITIL, Software Implementation, Visio, CRM, SharePoint, IVR, Process Improvement, SaaS, SQL, Telecommunications, Change Management, Business Process..., EHR, Agile Project Management, Resource Management, Solution Architecture, Leadership, Product Management, HIPAA, HL7, IT Management, Software Development, Cloud Computing, Business Intelligence, VoIP, Pre-sales, Cross-functional Team..., Agile Methodologies, Healthcare Information..., Project Planning, Quality Assurance, MS Project, Software Documentation, System Deployment, Call Centers, Team Leadership
Education
Stony Brook University 1976 — 1981
MS, Management & Policy
Germano Pinto's Aspect Software Experience May 2001 - July 2009
Job at Black Duck Software
Industry Computer Software
Experience
Iron Mountain October 2009 - July 2010
Aspect Software May 2001 - July 2009
Softlinx, Inc. 2000 - 2001
Pegasystems 1999 - 2000
In-Touch Management Systems, Inc 1995 - 1999
Education
University at Albany, SUNY 1990 — 1994
Bachelors, Computer Science, Applied Mathematics
Iron Mountain October 2009 - July 2010
Aspect Software May 2001 - July 2009
Softlinx, Inc. 2000 - 2001
Pegasystems 1999 - 2000
In-Touch Management Systems, Inc 1995 - 1999
Education
University at Albany, SUNY 1990 — 1994
Bachelors, Computer Science, Applied Mathematics
Thomas Adair's Aspect Software Experience Communications Switching System TechnicianDelta Air LinesFebruary 1989 - October 1996
Job Technical Support Engineer at Aspect Software
Industry Telecommunications
Experience
Aspect Software Communications Switching System TechnicianDelta Air LinesFebruary 1989 - October 1996
Skills
ACD, TCP/IP, SIP, Pre-sales Technical..., IVR
Education
The University of Georgia 1975 — 1977
BSA, Agriculture - Agronomy Major
Aspect Software Communications Switching System TechnicianDelta Air LinesFebruary 1989 - October 1996
Skills
ACD, TCP/IP, SIP, Pre-sales Technical..., IVR
Education
The University of Georgia 1975 — 1977
BSA, Agriculture - Agronomy Major
Emily Nash-Walker's Aspect Software Experience May 1998 - October 2001
Job Manager Professional Services at Kofax
Industry Computer Software
Experience
Kofax December 2007 - Present
NICE Systems September 2004 - December 2007
Excelergy March 2004 - October 2004
Project Management Consultant October 2001 - December 2003
Aspect Software May 1998 - October 2001
Skills
Software Project..., Management, Enterprise Software, Agile Methodologies, Process Improvement, Change Management, Integration, Cross-functional Team..., Program Management, Requirements Analysis, ERP, Vendor Management, SaaS, Business Intelligence, Business Process, Cloud Computing, Professional Services, SDLC
Education
The University of Akron 1994 — 1998
Bachelor's Degree, Computer Science
Kofax December 2007 - Present
NICE Systems September 2004 - December 2007
Excelergy March 2004 - October 2004
Project Management Consultant October 2001 - December 2003
Aspect Software May 1998 - October 2001
Skills
Software Project..., Management, Enterprise Software, Agile Methodologies, Process Improvement, Change Management, Integration, Cross-functional Team..., Program Management, Requirements Analysis, ERP, Vendor Management, SaaS, Business Intelligence, Business Process, Cloud Computing, Professional Services, SDLC
Education
The University of Akron 1994 — 1998
Bachelor's Degree, Computer Science
James Fomby's Aspect Software Experience 2003 - 2009
Job Team Lead Software Developer (.NET) at Santander Consumer USA Inc.
Industry Information Technology and Services
Experience
Santander Consumer USA Inc. February 2013 - Present
Santander Consumer USA Inc. October 2010 - February 2013
Syndicus, Inc. 2010 - 2010
Scholastic Communications 2009 - 2009
Aspect Software 2003 - 2009
Skills
Call Center, Software Development, SQL, SQL Server, C#, Agile, Integration, Unix, Web Services, JavaScript, Windows, XML, Databases, Scrum, PHP, Problem Solving, Requirements Analysis, Visual Basic, VB.NET, Microsoft SQL Server, WCF, Software Engineering, Active Directory, SharePoint, .NET, Cloud Computing, Agile Methodologies, Visio, UML, Troubleshooting, IIS, Subversion, Database Design, SOA, Call Centers, SDLC, Visual Studio, Software Design, TFS, TCP/IP
Education
Southeastern Oklahoma State University 1989 — 1993
Bachelor Of Computer Science
Santander Consumer USA Inc. February 2013 - Present
Santander Consumer USA Inc. October 2010 - February 2013
Syndicus, Inc. 2010 - 2010
Scholastic Communications 2009 - 2009
Aspect Software 2003 - 2009
Skills
Call Center, Software Development, SQL, SQL Server, C#, Agile, Integration, Unix, Web Services, JavaScript, Windows, XML, Databases, Scrum, PHP, Problem Solving, Requirements Analysis, Visual Basic, VB.NET, Microsoft SQL Server, WCF, Software Engineering, Active Directory, SharePoint, .NET, Cloud Computing, Agile Methodologies, Visio, UML, Troubleshooting, IIS, Subversion, Database Design, SOA, Call Centers, SDLC, Visual Studio, Software Design, TFS, TCP/IP
Education
Southeastern Oklahoma State University 1989 — 1993
Bachelor Of Computer Science
Daniel MacDonald's Aspect Software Experience August 2011 - May 2015
Job CISSP, CISM, OPSA, ITIL
Industry Computer & Network Security
Experience
Aspect Software August 2011 - May 2015
Voxeo August 2011 - July 2013
Sheshunoff Consulting + Solutions September 2002 - February 2011
Brintech September 2002 - April 2010
University of Central Florida February 2001 - August 2002
Wildcard Systems 2000 - 2001
Calloway Network Access September 1997 - May 2000
Skills
Network Security, Penetration Testing, Computer Security, Security, Vulnerability Assessment, PCI DSS, Disaster Recovery, Security Policy, Application Security, Network Architecture, Information Security..., Risk Management, Intrusion Detection, Vulnerability Management, CISSP, Risk Assessment, Data Center, Security Awareness, Business Continuity..., Business Continuity, Security Architecture..., SaaS, PaaS, Service Provider..., Cloud Computing, ITIL, CISM, OWASP, Metasploit, Burp Suite, Kali, Backtrack, Security Policy..., IT Security Assessments, Linux, Community Banking, Privacy Compliance, Information Security, Firewalls, Networking, VPN, Stage Lighting, Live Audio
Education
University of Florida - Warrington College Of Business 2014 — 2016
Master of Business Administration (MBA)
University of Central Florida 2002 — 2003
Graduate Certificate, Computer Forensics
St. Norbert College 1993 — 1997
Bachelor of Science, Math / Computer Science
Aspect Software August 2011 - May 2015
Voxeo August 2011 - July 2013
Sheshunoff Consulting + Solutions September 2002 - February 2011
Brintech September 2002 - April 2010
University of Central Florida February 2001 - August 2002
Wildcard Systems 2000 - 2001
Calloway Network Access September 1997 - May 2000
Skills
Network Security, Penetration Testing, Computer Security, Security, Vulnerability Assessment, PCI DSS, Disaster Recovery, Security Policy, Application Security, Network Architecture, Information Security..., Risk Management, Intrusion Detection, Vulnerability Management, CISSP, Risk Assessment, Data Center, Security Awareness, Business Continuity..., Business Continuity, Security Architecture..., SaaS, PaaS, Service Provider..., Cloud Computing, ITIL, CISM, OWASP, Metasploit, Burp Suite, Kali, Backtrack, Security Policy..., IT Security Assessments, Linux, Community Banking, Privacy Compliance, Information Security, Firewalls, Networking, VPN, Stage Lighting, Live Audio
Education
University of Florida - Warrington College Of Business 2014 — 2016
Master of Business Administration (MBA)
University of Central Florida 2002 — 2003
Graduate Certificate, Computer Forensics
St. Norbert College 1993 — 1997
Bachelor of Science, Math / Computer Science
Michael Busby's Aspect Software Experience January 2010 - May 2014
Job Manage CRM Development and Deployment Covenant Technology Partner
Industry Computer Software
Experience
Buzzer Consulting January 2003 - Present
Covenant Technology Partners March 2015 - Present
Turnkey Technologies, Inc. May 2014 - March 2015
Aspect Software January 2010 - May 2014
Quilogy January 2007 - January 2010
Impact Technologies January 2001 - January 2005
Tapestry January 1995 - January 2000
FlightSafety International January 1990 - January 1995
TALX January 1990 - January 1995
Bryan Institute January 1985 - January 1990
Skills
CRM, Microsoft CRM, Microsoft Dynamics..., Microsoft Dynamics, Software Project..., T-SQL, SSRS, JavaScript, Software Development, Database Design, Microsoft SQL Server, Integration, Business Intelligence, Cloud Computing, Enterprise Software, IT Infrastructure Design, SharePoint, Performance Improvement, Technical Support, Scrum, Microsoft Office, Visio, Technical Requirements, Customer Support, SaaS, Agile Methodologies, Databases, Professional Services, Microsoft Technologies, Solution Architecture, SSIS, .NET, IIS, Enterprise Architecture, Business Analysis, SQL, C#, Web Services
Education
University of Missouri-Columbia 1980 — 1985
Engineering
St. Louis Community College 1981 — 1981
General
Florissant Valley Community College 1980 — 1981
General
Buzzer Consulting January 2003 - Present
Covenant Technology Partners March 2015 - Present
Turnkey Technologies, Inc. May 2014 - March 2015
Aspect Software January 2010 - May 2014
Quilogy January 2007 - January 2010
Impact Technologies January 2001 - January 2005
Tapestry January 1995 - January 2000
FlightSafety International January 1990 - January 1995
TALX January 1990 - January 1995
Bryan Institute January 1985 - January 1990
Skills
CRM, Microsoft CRM, Microsoft Dynamics..., Microsoft Dynamics, Software Project..., T-SQL, SSRS, JavaScript, Software Development, Database Design, Microsoft SQL Server, Integration, Business Intelligence, Cloud Computing, Enterprise Software, IT Infrastructure Design, SharePoint, Performance Improvement, Technical Support, Scrum, Microsoft Office, Visio, Technical Requirements, Customer Support, SaaS, Agile Methodologies, Databases, Professional Services, Microsoft Technologies, Solution Architecture, SSIS, .NET, IIS, Enterprise Architecture, Business Analysis, SQL, C#, Web Services
Education
University of Missouri-Columbia 1980 — 1985
Engineering
St. Louis Community College 1981 — 1981
General
Florissant Valley Community College 1980 — 1981
General
Ashante Eckels's Aspect Software Experience May 2012 - Present
Job Business Development Specialist at Aspect Software ~ Unified Communications & Collaboration ~ Contact Center Technology
Industry Computer Software
Experience
Aspect Software May 2012 - Present
Salesforce.com September 2009 - May 2012
Santa Clara University - Access Card Office April 2005 - June 2008
Gap Inc./Old Navy June 2007 - August 2007
Gap Inc./Old Navy - Milpitas Store June 2006 - August 2006
Skills
Salesforce.com, CRM, Enterprise Software, Business Development, Call Centers, Telecommunications, Management, Sales, Marketing, Business Strategy, Unified Communications, Customer Service, SaaS, IT Service Management, Solution Selling, Cloud Computing, Lead Generation
Education
Santa Clara University - Leavey School of Business 2004 — 2008
BS, Marketing, Retail Studies Minor
Aspect Software May 2012 - Present
Salesforce.com September 2009 - May 2012
Santa Clara University - Access Card Office April 2005 - June 2008
Gap Inc./Old Navy June 2007 - August 2007
Gap Inc./Old Navy - Milpitas Store June 2006 - August 2006
Skills
Salesforce.com, CRM, Enterprise Software, Business Development, Call Centers, Telecommunications, Management, Sales, Marketing, Business Strategy, Unified Communications, Customer Service, SaaS, IT Service Management, Solution Selling, Cloud Computing, Lead Generation
Education
Santa Clara University - Leavey School of Business 2004 — 2008
BS, Marketing, Retail Studies Minor
Sarah Iberg's Aspect Software Experience December 2009 - July 2012
Job Business Analyst at Equifax
Industry Computer Software
Experience
Equifax July 2012 - Present
Aspect Software December 2009 - July 2012
SAIC September 2008 - December 2009
Northrop Grumman Information Systems June 1990 - September 2008
Skills
Visio, PL/SQL, Microsoft Office, Erwin, Visual Studio 2008,..., , VB Script,..., Oracle 11, Agile Methodologies, SDLC, TFS, Business Analysis, Requirements Analysis, Software Project...
Education
Southeast Missouri State University
Bachelor of Science (B.S.), Computer Science
Equifax July 2012 - Present
Aspect Software December 2009 - July 2012
SAIC September 2008 - December 2009
Northrop Grumman Information Systems June 1990 - September 2008
Skills
Visio, PL/SQL, Microsoft Office, Erwin, Visual Studio 2008,..., , VB Script,..., Oracle 11, Agile Methodologies, SDLC, TFS, Business Analysis, Requirements Analysis, Software Project...
Education
Southeast Missouri State University
Bachelor of Science (B.S.), Computer Science
Paul Harper III's Aspect Software Experience August 1995 - Present
Job Principal Customer Support Engineer at Aspect Software
Industry Computer Software
Experience
Aspect Software August 1995 - Present
U. S AIr Force April 1990 - August 1995
Skills
Database Administration, MIcrosoft Sql Server..., Unix Administration, transact Sql, Sybase Database..., Microsoft Windows 2008,..., Network Administration..., Virtualization, ACD, Databases, IP, Linux, Microsoft SQL Server, Microsoft Technologies, Network Administration, Networking, Operating Systems, Red Hat Linux, SQL, Servers, Sybase, System Administration, T-SQL, TCP/IP, Technical Support, Troubleshooting, Unix, VMware, Visio, Windows, Windows Server
Education
Troy University
Bachelor of Science (B.S.), Applied Computer Science
Aspect Software August 1995 - Present
U. S AIr Force April 1990 - August 1995
Skills
Database Administration, MIcrosoft Sql Server..., Unix Administration, transact Sql, Sybase Database..., Microsoft Windows 2008,..., Network Administration..., Virtualization, ACD, Databases, IP, Linux, Microsoft SQL Server, Microsoft Technologies, Network Administration, Networking, Operating Systems, Red Hat Linux, SQL, Servers, Sybase, System Administration, T-SQL, TCP/IP, Technical Support, Troubleshooting, Unix, VMware, Visio, Windows, Windows Server
Education
Troy University
Bachelor of Science (B.S.), Applied Computer Science
Bibhusan Shah's Aspect Software Experience August 2007 - Present
Job SharePoint Developer at Aspect Software
Industry Computer Software
Experience
Aspect Software August 2007 - Present
Skills
C#.NET, VB.NET, ASP.NET, .NET 2.0/3.5, T-SQL, PL/SQL, LINQ to SQL, SharePoint..., HTML, JavaScript, XML, XSLT, CSS, jQuery, AJAX, InfoPath, VBA, Silverlight, Visual Studio..., Team Foundation Server, SQL Management Studio, SharePoint Designer, Microsoft Office, Microsoft Access, Microsoft Visio, IE Developer Toolbar, Firebug, PowerShell, Mindjet Manager, Windows Server 2003/2008, SQL Server 2005/2008 R2
Education
Southern Illinois University, Edwardsville
Master of Science (MS), Computer Science
Regional Engineering College, Durgapur 1999 — 2003
Bachelor of Science (BS), Computer Science and Engineering
Budhanilkantha School 1989 — 1998
Aspect Software August 2007 - Present
Skills
C#.NET, VB.NET, ASP.NET, .NET 2.0/3.5, T-SQL, PL/SQL, LINQ to SQL, SharePoint..., HTML, JavaScript, XML, XSLT, CSS, jQuery, AJAX, InfoPath, VBA, Silverlight, Visual Studio..., Team Foundation Server, SQL Management Studio, SharePoint Designer, Microsoft Office, Microsoft Access, Microsoft Visio, IE Developer Toolbar, Firebug, PowerShell, Mindjet Manager, Windows Server 2003/2008, SQL Server 2005/2008 R2
Education
Southern Illinois University, Edwardsville
Master of Science (MS), Computer Science
Regional Engineering College, Durgapur 1999 — 2003
Bachelor of Science (BS), Computer Science and Engineering
Budhanilkantha School 1989 — 1998
Debbie Cockerill's Aspect Software Experience September 2009 - Present
Job Sr. Telecom Analyst at Aspect Software
Industry Computer Software
Experience
Aspect Software September 2009 - Present
Reit Management August 2006 - September 2009
NEBS September 1999 - July 2004
MCI Corporation June 1992 - September 1999
Skills
Telecommunications, Contract Management, Contract Negotiation, Software Management, Vendor Management, Disaster Recovery, Integration, Call Centers, Data Center, SaaS, Unified Communications, VoIP, Process Improvement
Education
Southern NH University 1988 — 1992
Bachelor's of Science, Business Administration and Management, General
Aspect Software September 2009 - Present
Reit Management August 2006 - September 2009
NEBS September 1999 - July 2004
MCI Corporation June 1992 - September 1999
Skills
Telecommunications, Contract Management, Contract Negotiation, Software Management, Vendor Management, Disaster Recovery, Integration, Call Centers, Data Center, SaaS, Unified Communications, VoIP, Process Improvement
Education
Southern NH University 1988 — 1992
Bachelor's of Science, Business Administration and Management, General
David Rawle's Aspect Software Experience October 2000 - Present
Job Consulting Software Developer at Aspect Software
Industry Computer Software
Experience
Aspect Software October 2000 - Present
Abkowitz and Associates December 1993 - October 2000
Electronic Product Information Corp April 1991 - December 1993
Metalingual Systems May 1989 - April 1991
Education
Tennessee Technological University 1984 — 1990
Bachelor of Science (B.S.), Computer Science
Aspect Software October 2000 - Present
Abkowitz and Associates December 1993 - October 2000
Electronic Product Information Corp April 1991 - December 1993
Metalingual Systems May 1989 - April 1991
Education
Tennessee Technological University 1984 — 1990
Bachelor of Science (B.S.), Computer Science
Chelsea Tyrrell's Aspect Software Experience July 2012 - Present
Job Receptionist at Aspect Software
Industry Computer Software
Experience
Aspect Software July 2012 - Present
Philips December 2010 - August 2011
Primerica July 2009 - October 2010
Skills
Switchboard Operator, Oracle, SAP, FileNet, Expense Reports, Financial Audits, FedEx, Mail Sorting, Inventory Management, Event Planning, Meeting Planning, Catering, Data Entry, Corporate Communications, Internal Communications
Education
Southern NH University 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Aspect Software July 2012 - Present
Philips December 2010 - August 2011
Primerica July 2009 - October 2010
Skills
Switchboard Operator, Oracle, SAP, FileNet, Expense Reports, Financial Audits, FedEx, Mail Sorting, Inventory Management, Event Planning, Meeting Planning, Catering, Data Entry, Corporate Communications, Internal Communications
Education
Southern NH University 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Don Kaczkowski's Aspect Software Experience June 1998 - Present
Job Technical Support at Jack Henry & Associates
Industry Computer Software
Experience
Jack Henry & Associates January 2014 - Present
Aspect Software June 1998 - Present
Epic Data September 1988 - May 1998
Skills
Telephony, Networking, Aspect ACD, ALM, T1s, contact servers, Unix, VoIP, MCSE 2003, Microsoft Exchange, Cisco Call Manager, ACD, CTI, TCP/IP, IVR, SIP, Windows Server, Integration, Technical Support, Unified Communications, Vendor Management, Telecommunications
Education
The University of Texas at Arlington 1985 — 1986
Milwaukee Business Training Institue 1982 — 1984
Associate's degree, Computer Science
Jack Henry & Associates January 2014 - Present
Aspect Software June 1998 - Present
Epic Data September 1988 - May 1998
Skills
Telephony, Networking, Aspect ACD, ALM, T1s, contact servers, Unix, VoIP, MCSE 2003, Microsoft Exchange, Cisco Call Manager, ACD, CTI, TCP/IP, IVR, SIP, Windows Server, Integration, Technical Support, Unified Communications, Vendor Management, Telecommunications
Education
The University of Texas at Arlington 1985 — 1986
Milwaukee Business Training Institue 1982 — 1984
Associate's degree, Computer Science
Qualfon
Aspect Telecommunications
Aspect Software Inc.
Focus Services