Aspect Software
Industry: Call center company
DescriptionAspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona. Aspect has offices in Africa, Asia, Oceania, Europe, North America, and South America. Revenue: 443 million USD (2014) CEO: Stew Bloom (1 Aug 2012–) Headquarters: Phoenix, Arizona, United States Number of employees: 2,088 (2017) Parent organization: Aspect Software Parent, Inc. Subsidiaries: Voxeo, Aspect Telecommunications, Quilogy, Inc.,
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1,076 Aspect Software employees in database. Find out everything there's to know about Aspect Software employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Aspect Software Employees
VoxGen May 2014 - Present
Aspect Software July 2013 - April 2014
Voxeo September 2010 - July 2013
Adobe Systems 2008 - 2009
Skills
Sales Operations, Sales, SaaS, Salesforce.com, Management, Unified Communications, IVR, Call Centers, Cloud Computing, VoIP, Telecommunications, Lead Generation, Marketing, Solution Selling, Sales Management, Managed Services, SIP, SMS, Telephony, Enterprise Software, Speech Recognition, CTI, Direct Sales, Customer Experience, Professional Services, XML, Channel Partners, Text-to-Speech, Consultative Sales..., Hosted Services, Business Development, Vendor Management, Contact Centers, Partner Management, Product Marketing, Business Alliances, Account Management, Leadership, Strategic Partnerships, Pre-sales, Go-to-market Strategy, Sales Process, Recruiting
Education
University of Central Florida 2006 — 2010
Bachelor of Science Degree, Marketing
Aspect Software November 2013 - Present
Voxeo July 2012 - November 2013
Voxeo Corporation May 2007 - July 2012
Voxeo Corporation May 2007 - June 2009
Premiere Trade December 2006 - February 2007
Skills
VXML, IVR, SIP, Speech Recognition, Hardware, Product Management, Call Centers, Troubleshooting, CTI, DNS, Call Routing, CCXML, Bash, SMS, IP, Telephony, Pre-sales, VoIP, Telecommunications, JSP, XML, CRM, Software Development, ACD, Solution Architecture, Mobile Devices, PHP, Professional Services, Managed Services, Integration, Cloud Computing, Call Center, Software Engineering, Cisco Technologies, SaaS, Training, Enterprise Software, Unified Communications, Solution Selling, SIP Trunking, Hosted Services, Linux, Contact Centers, Unified Messaging, Call Logging, Sales Engineering, IP PBX, ISDN
Education
University of Central Florida 2002 — 2006
BSBA, Management Information Systems
Salesforce.com February 2014 - Present
Salesforce.com November 2011 - Present
Avtex Solutions, LLC June 2009 - December 2011
Aspect Software February 2001 - May 2009
Interelate 1999 - 2001
Oracle 1995 - 1998
CA Technologies 1987 - 1991
Skills
SaaS, Solution Selling, Cloud Computing, CRM, Unified Communications, Salesforce.com, Direct Sales, Sales Process, Selling, Enterprise Software, Complex Sales, Professional Services, Lead Generation, Software Industry, VoIP, Sales Management, Telecommunications, Business Intelligence, Channel, IVR, Partner Management, Managed Services, Channel Partners, Account Management, Strategic Partnerships, Sales Operations, New Business Development, Product Management, Customer Experience, Telephony, Vendor Management, Business Alliances, Pre-sales, Go-to-market Strategy, Call Centers, Contact Centers, Sales Enablement, Demand Generation, ACD, B2B, Product Marketing, Business Development, Marketing Automation, P&L Management, Data Center, Strategy, Workforce Management, Cross-functional Team..., PaaS, Customer Retention
Education
University of Minnesota - Carlson School of Management 1979 — 1983
BA, Business
Aspect Software December 1999 - Present
Skills
Enterprise Software, Call Center, Network Security, Network Administration, Network Security..., Enterprise Network..., Vulnerability, Risk Assessment, Enterprise Risk..., Disaster Recovery, VoIP, Unified Communications, Cloud Computing, ACD, CTI, IVR, Integration, SaaS, Data Center, SIP, VMware, Telephony, Troubleshooting, Intrusion Detection, Application Security, Vulnerability Assessment, Information Security, Information Security..., Microsoft SQL Server, System Deployment, Avaya, Telecommunications, IP, TCP/IP, Servers, Switches, Vendor Management, VPN, Pre-sales, Call Centers, Microsoft Technologies, Professional Services, Firewalls, Managed Services, Cisco Technologies, Routers, WAN, Solution Architecture
Education
University of Phoenix
Bachelor of Science, Information Technology with concentration in Information Systems Security
University of South Carolina-Columbia
Aspect Software August 1996 - January 2013
Digital Equipment Corporation 1986 - 1996
Skills
Aspect ACD, Unified Communications, Telephony, Aspect IVR, Technical Support, CTI, Contact Centers, Software Installation, VoIP, SQL*Plus, Spectrum ACD, Teamwork, Project Implementation, Project Management, CRM, Management, Cisco Call Manager, SIP, ISDN, Sales Operations, Cisco Technologies, Call Centers, Networking, Unix, IVR, Hardware, Troubleshooting, Team Management, Software Documentation, Windows, Telecommunications, Avaya, ACD, Switches, Call Logging, Integration, System Deployment, Managed Services, Data Center, Technical Training, Wireless, Field Service, LAN-WAN, Computer Hardware, Customer Support, Microsoft Technologies, Network Administration, T1, Windows XP, WAN
Education
Control Data Institute
Computer Technology, cum laude
University of New Hampshire
Bachelor of Science (BS), Wildlife, Fish and Wildlands Science and Management
Solekai Systems April 2014 - Present
NV Energy January 2009 - April 2014
Progressive Gaming International Corporation 2006 - 2008
Aspect Software 1999 - 2005
Direct Marketing Services 1994 - 1999
Skills
Program Management, Software Development, Project Management, Integration, Process Improvement, Testing, Agile Methodologies, Business Analysis, Business Process..., Management, Requirements Analysis, SDLC, Software Documentation, Software Engineering, Telecommunications, Vendor Management
Education
Washington High School 1989 — 1993
University of Phoenix
Bachelor of Science (BS), Information Technology
ZenPayroll July 2015 - Present
Aspect Software February 2014 - July 2015
Banner Health January 2013 - February 2014
Goldberg and Osborne January 2012 - January 2013
Apple Inc. February 2010 - January 2012
Paradise Valley Unified School District 2008 - 2009
U.S. Coast Guard March 2001 - May 2006
Skills
Mac OS X Server, VMware Fusion, Apple Remote Desktop, iPhone Support, iOS, Active Directory, iLife, Mac OS, Mobile Device Management, iPad, OS X, Server Administration, iWork, iPod, iPhone, Windows Server, Apple Certified, Windows 7, Citrix, Virtualization, iTunes, Computer Hardware, System Deployment, Technical Support, Troubleshooting, VLAN, Customer Service, Customer Satisfaction, Ninja Skills, ESXi, vSphere, Keynote, Security, Microsoft Exchange, Network Administration, Servers, Mac, iPhoto, System Administration, VMware, Apple Certified..., Operating Systems, DNS, Hardware Support
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Information Systems Security
Aspect Software November 2013 - Present
Voxeo July 2011 - November 2013
Pentaho March 2008 - July 2011
CuraScript, an Express Scripts company October 2006 - February 2008
Fiserv ImageSoft June 2001 - October 2006
StorLogic, inc December 1999 - April 2001
Skills
Agile Methodologies, REST, Software Engineering, Java, SQL, Pentaho, Software Development, Linux, Cloud Computing, Open Source, Enterprise Software, Ant, JBoss Application Server, XML, Groovy, Microsoft SQL Server, Splunk, Tomcat, SOAP, Databases, Business Intelligence, SOA, Architecture, Spring, Continuous Integration, Unix, Release Management, JSP, Perl, Java Enterprise Edition, Enterprise Architecture, Web Services, Hibernate, PostgreSQL, Architectures, Data Warehousing, Spring Framework, Jenkins, Maven, Eclipse, Subversion, Git, ActiveMQ, Scrum, SaaS
Education
University of Central Florida 2000 — 2007
MS, Computer Engineering with SW Engineering focus
University of Central Florida 1997 — 1999
BS, Computer Engineering
Intuit 1998 - 1999
IFS 1995 - 1998
Aspect Software 1994 - 1995
The University of Arizona 1993 - 1994
Wells Fargo 1990 - 1993
Skills
Microsoft Office, Project Management, Customer Service, Team Leadership, Social Media Outreach, Web Development, Administration, System Administration, Databases
Education
University of Arizona 1984 — 1990
Bachelor of Science (BS), Business Administration and Management, General (MIS/Econ/Marketing)
Fiserv September 2015 - Present
Badger Meter September 2014 - September 2015
Wells Fargo November 2013 - July 2014
Aspect Software April 2001 - September 2013
St. Mary's Grade School 2000 - 2001
Skills
Product Development, Sales, Account Management, ACD, Technical Support, Telecommunications, Microsoft Excel, Budgets, VoIP, Call Center, CTI, Strategic Planning, Customer Satisfaction, Process Improvement, Telephony, Business Analysis, Training, IVR, Project Management, Hardware, Software Installation, Aspect Unified IP 7.1, Windows Server 2008, Oracle Unbreakable..., Internet Explorer 8, 9,..., Oracle 11g, Microsoft Certificate..., Microsoft Firewall, Aspect CallCenter 9.2, Aspect/Rockwell..., Aspect Customer Self..., MS Office 2013, MS Project 2013, Aspect UIP 7.1, Aspect Callcenter 9.3, Aspect ACD, Network Administration, Call Centers, CRM, Troubleshooting, Program Management, LAN-WAN, Oracle, Microsoft Certified..., Windows Server, Microsoft Office
Education
University of North Texas 1997 — 1999
Master of Science (MS), Computer Education and Cognitive Systems
Western Illinois University 1987 — 1991
Bachelor of Science (B.S.), Elementary Education and Teaching
Forever Living Health & Beauty Products May 2014 - Present
Aspect Software June 2013 - May 2014
Freeport - McMoRan Copper & Gold Inc. July 2010 - December 2012
IES March 2008 - June 2010
Broniec Associates March 2007 - March 2008
Associated Asset Management (AAM) 2006 - 2007
Affiliated Computer Services 2001 - 2006
Honeywell September 1998 - March 2001
Skills
Forecasting, General Ledger, Accounts Payable, Cost Accounting, Accounting, Leadership, Management, Accounts Receivable, Financial Reporting, Auditing, Finance, Budgets, Project Management, Strategic Planning, Shared Services, Financial Analysis, Internal Controls, SAP, Account Reconciliation, Team Building, Change Management, JD Edwards, Fixed Assets, Project Planning, Team Leadership, Team Management, Contract Management, Cross-functional Team..., Credit, Business Objects, Shared Service Center, Account Management, Portfolio Management, Travel Management, Metrics, System Implementations, Month End Close, Project Coordination, Accounting Standards, Purchase Cards, Ethics, Integrity, Standards Development, Ellipse, Hyperion Financial..., Crystal Reports, Cognos, Concur, Fixed Asset Management, Business Analytics
Education
University of Nebraska at Kearney 1982 — 1986
BS
Login Consultants, (Hyundai Capital) November 2014 - January 2015
Aspect Software June 2013 - June 2014
Login Consultants, (Hyundai Capital) January 2013 - June 2013
Group 8 Productions March 2007 - September 2012
Farmers Insurance Group of Companies February 2006 - March 2007
Thor IT Personnel June 1999 - December 2005
Bertelsmann Industry Services July 1998 - June 1999
800 Direct Inc. July 1997 - July 1998
Skills
Project Management, Management, Microsoft Office, Customer Service, Vendor Management, Leadership, Program Management, SDLC, Social Media, CRM, Integration, Business Analysis
Education
College of Oceaneering, USC Ext,
Commercial Diving, CPR/Dive Medicine, Physics, Physiology, Rigging
University of Phoenix
Call Center Management & Project Management Course
University of Southern California
Economics
Aspect Software February 2014 - Present
Voxeo May 2010 - March 2014
Voxeo May 2007 - May 2010
Skills
Linux System..., Chef, Bash, Ruby on Rails, Management, Project Management, Project Planning, System Design, IVR, VoIP, Operations Management, Operational Risk..., Cloud Computing, Ruby, Amazon EC2, Servers, Telephony, CTI, VPN, Network Architecture, SaaS, Unified Communications, Mobile Devices, Telecommunications, Enterprise Software, SIP
Education
University of Central Florida 2014 — 2016
Master of Business Administration (M.B.A.)
University of Central Florida 2003 — 2007
Bachelor of Science (BS), Management of Information Systems
Vanderbilt University Medical Center August 2015 - Present
Addus HomeCare, Inc. July 2015 - August 2015
The Regis Company February 2014 - May 2015
The Regis Company July 2013 - February 2014
Intellinex LLC, A Xerox Company August 2011 - June 2013
Intellinex LLC, A Xerox Company July 2007 - August 2011
Aspect Software June 2005 - July 2007
Aspect Software June 2003 - June 2005
Aspect Communications June 2000 - June 2003
Metro Nashville Public Schools June 1999 - June 2000
Skills
Critical Thinking, Active Listening, Customer Service, Self-motivation, Time Management, Collaborative Problem..., Logistics, Cross-functional Team..., Microsoft Office, Project Management, Instructional Design, Needs Analysis, Leadership, Adult Education, Adult Learning Theory, Technical Training, Organizational Learning, Workshop Facilitation, Job Aids, Curriculum Design
Education
NATS, Inc 2015 — 2015
Certified Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide
University of Phoenix 2002 — 2005
MAEd, Adult Education and Distance Learning
Vanderbilt University 1994 — 1998
BS, Early Childhood Education and Early Childhood Special Education
ConvergeOne Collaboration (formerly Spanlink Communications) August 2008 - Present
Aspect Software April 2005 - July 2008
Aspect Communications May 1998 - March 2005
Gold Systems August 1995 - March 1998
Skills
Unified Communications, Solution Selling, IVR, Contact Centers, SaaS, Enterprise Software, ACD, Workforce Management, Telephony, VoIP, Cloud Applications, Sales, Sales Process, Presentations, Selling, Management, Leadership, CTI, Managed Services, Professional Services, Avaya, Telecommunications, Process Improvement, Cloud Computing, Customer Satisfaction, SIP, Channel Partners, Go-to-market Strategy, Salesforce.com, Avaya Technologies, Call Centers, CRM, Cisco Technologies
Education
University of Colorado Boulder 1990 — 1994
BS, Business, Economics
University of Colorado at Boulder - Leeds School of Business 1990 — 1994
Bachelor of Science (B.S.), International Business
Aspect Software April 2014 - Present
Nelson Engineering Company January 2006 - March 2014
Skills
Professional Services, Program Management, Project Management, Project Planning, VoIP, IVR, SaaS, Cloud Computing, SIP, Testing, Systems Engineering, Engineering, Engineering Management, Strategic Planning, Earned Value Management, Aerospace, Finite Element Analysis, Pro Engineer, Mechanical Engineering, XML, VXML, Contact Centers
Education
University of Florida - Warrington College of Business Administration 2004 — 2005
Master's, Business Management
University of Florida 2000 — 2004
Bachelor's, Mechanical Engineering
Bayer Business Services 2014 - Present
Aspect Software 2010 - 2014
Wells Fargo 2007 - 2010
MarkOne Financial 2005 - 2007
Skills
Telecommunications, Unified Communications, IVR, ACD, AOD, ALM, Troubleshooting, Technical Support, System Deployment, Testing, IP, VoIP, Servers, Switches, TCP/IP
Education
University of North Florida
Bachelor's Degree, Computer and Information Sciences, Concentration in Information Technology
NetProspex June 2014 - Present
Odin Feldman Pittleman PC November 2012 - June 2014
Littlewood & Associates CPAS, PLLC May 2011 - March 2014
Odin Feldman Pittleman PC December 2010 - November 2012
EF Education September 2009 - December 2010
Aspect Software July 2005 - January 2009
Skills
Accounting, Auditing, Accounts Receivable, Analysis, Microsoft Excel, Time Management, Microsoft Word, PowerPoint, Corporate Finance, Cost Accounting, Revenue Recognition, SEC filings, Financial Reporting, Sarbanes-Oxley Act, GAAP, Forecasting, Payroll, Account Reconciliation, Tax, General Ledger, Financial Analysis, Budgets, Finance, Internal Controls, Managerial Finance, Process Improvement, Leadership, Financial Statements, Spreadsheets, Variance Analysis, Financial Accounting, Journal Entries, Cash Management, Cash Flow, Fixed Assets, Strategic Financial..., Bookkeeping
Education
University of Massachusetts Dartmouth 2005 — 2009
Bachelor of Science, Accounting
Aspect Software January 2015 - Present
Aspect Software September 2009 - January 2015
McKesson Provider Technologies October 2004 - August 2009
Spectracare Home Health September 2003 - October 2004
University Physicians Group February 2001 - September 2003
Skills
Healthcare, EMR, Hospitals, Healthcare Information..., HL7, Integration, Solution Selling, Product Management, Software Implementation, Account Management, PMP, Professional Services, Business Development, Team Leadership, EHR, SharePoint, Project Management, Program Management, Leadership, Agile Methodologies, Strategy, Consulting, Management, Enterprise Software, SaaS, Sales Operations, Cloud Computing, Cross-functional Team..., Business Intelligence, Healthcare Consulting
Education
Villanova 2005 — 2005
Master's Certificate, Project Management
University of Kentucky 1980 — 1984
RN, Nursing
Salesforce 2006 - Present
Cognos 2005 - 2006
Aspect Software 2002 - 2005
Hyperion Solutions 1999 - 2001
IRI 1995 - 1999
Lifetime Television May 1994 - August 1994
Skills
Enterprise Software, Solution Selling, Building Relationships, Turn Around Management, Customer Oriented, Salesforce.com, Cross-functional Team..., Cloud Computing, CRM, Strategy, Sales, Strategic Partnerships, Marketing Automation, Software Industry, Professional Services, Management, Direct Sales, Business Intelligence, Sales Management, Go-to-market Strategy, Account Management, Partner Management, PaaS, New Business Development, Business Development, Leadership, Sales Operations, Analytics, Demand Generation, Sales Process, Cold Calling, Business Alliances, Lead Generation, Sales Enablement, Marketing, Market Research
Education
University of Illinois at Urbana-Champaign
B.A., Economics
LightWave Solar Electric July 2015 - Present
Pinnacle Technical Resources June 2014 - June 2015
Aspect Software April 2006 - January 2014
Aspect Software August 2008 - August 2010
Navigator Telecommunications August 2005 - April 2006
Cornelia's restaurant 2003 - 2005
CAIS April 2000 - April 2001
Technical school 1997 - 1999
Skills
Call Center, Windows, VoIP, Troubleshooting, Telecommunications, Windows Server, Technical Support, Networking, IVR, Call Centers, Wireless, Software Installation, Training, Unified Communications, Hardware, Integration, Telephony, SQL, CTI, Avaya, CRM, Management, ACD, Cloud Computing, IP, Leadership, SIP, TCP/IP, Enterprise Software, Contact Centers, Help Desk Support, Workforce Management, System Deployment, Avaya Technologies, Microsoft Office, Vendor Management, Network Administration
Education
DeVry/Keller Graduate School of Management 2007 — 2009
Masters of Telecommunications and Computer Networking, Telecommunications, Computer Networking, Project Management
DeVry University 2001 — 2004
Bachelor's of Science, Telecommunications and Computer Networking
University of Arkansas at Little Rock 1996 — 1998
B.S. Nursing, Registered Nursing School
Aspect Software July 2014 - Present
Northrop Grumman Corporation May 2012 - July 2014
University of Central Florida - Dept. of Physics: Exoplanet Group August 2008 - May 2012
Publix September 2004 - August 2007
Skills
Data Analysis, Python, LaTeX, Physics, Mathematical Modeling, Software Engineering, Software Development, Signal Processing, Research, NumPy, SciPy, Matplotlib, Linux, Numerical Analysis, Mathematica, C#, .NET, Visual Studio, Unit Testing, Test Driven Development, Dependency Injection, SQL, Satellite Communications, Client Server..., Service Oriented..., Subversion, SATCOM, Statistics, Numerical Modeling, Technical Writing, Microsoft SQL Server, Numerical Simulation, Git, Science, Microsoft Office, Java, C, Problem Solving, Unix, Ubuntu, Windows, Fortran, Matlab
Education
University of Central Florida 2007 — 2012
Bachelor of Science (B.S.), Physics, 3.7/4.0 (Major)
Fiksu 2014 - Present
VideoIQ, Inc 2012 - 2014
MediaFriends 2010 - 2012
Jingle Networks 2008 - 2010
Arnold Worldwide 2001 - 2007
Aspect Software 1999 - 2001
Skills
Revenue Recognition, Accounting, Finance, Analysis, Managerial Finance, Mergers & Acquisitions, Strategy, Leadership, Financial Analysis, Cost Accounting, Start-ups, Mergers, Management, Budgets, Sarbanes-Oxley Act, Cross-functional Team..., Financial Reporting, Forecasting, Accounts Payable, SEC filings, Payroll, Accruals, Accounts Receivable, Analytics
Education
University of Massachusetts Lowell 1998 — 2000
MBA
University of Massachusetts Lowell 1988 — 1992
BS, Finance and Accounting
Aspect Software January 2014 - Present
Voxeo March 2011 - January 2014
University of Central Florida May 2009 - July 2009
Skills
VoIP, SIP, Networking, Java, SQL, PHP, Tomcat, HTML, CCXML, VXML, Linux, Windows Server, Haskell, Erlang, Visual Basic, Software Engineering, Unix, DNS, Apache, Shell Scripting, Bash, Troubleshooting, IVR, TCP/IP, Network Security, Software Development, VMware, Perl, Solaris, Cloud Computing
Education
University of Central Florida 2008 — 2013
Bachelor of Science (B.S.), Computer Science
Chippewa Valley High School
Aspect Software April 2013 - Present
Aspect Software December 2009 - April 2013
Quilogy (Now Aspect) June 2009 - December 2009
Red Rock Communications January 2009 - May 2009
Skills
Marketing, Program Management, Lead Generation, Marketing Strategy, B2B Marketing, Marketing Communications, Digital Marketing, Press Releases, Advertising, CRM, Account Management, Newsletters, Salesforce.com, Business Intelligence, Direct Mail, Sales, Email Marketing, Project Management, SharePoint, Team Management, Enterprise Software, Online Marketing, Product Marketing, Direct Marketing, SaaS, Strategic Partnerships, Editing, Strategy, Integrated Marketing
Education
University of Missouri-Saint Louis 2008 — 2011
MBA, Marketing
University of Missouri-Columbia, College of Business 2004 — 2008
Bachelors of Science, Marketing, Minor in Psychology
Aspect Software May 1998 - Present
Skills
Testing, Integration, Embedded Systems
Education
University of Nebraska at Omaha 1979 — 1985
Bachelor of Science (B.S.), Engineering
Turnkey Technologies, Inc. December 2012 - Present
Microsoft October 2006 - Present
Aspect Software October 2006 - November 2012
Stetson Building Product 2008 - 2008
Nordyne 2007 - 2008
University of Missouri - St. Louis 2000 - 2002
Skills
Business Analysis, SEO, Management Consulting, Agile Project Management, Photography, System Architecture, SharePoint, Microsoft Dynamics, SQL Report Writing, Strategic Thinking, IT Strategy, Microsoft CRM, Communication, Sales Presentations, CRM, Business Process, SaaS, Process Improvement, XML, Requirements Gathering, Business Intelligence, Visio, SDLC, Software Development, Active Directory, .NET, Windows Server, Enterprise Architecture, Business Process..., Microsoft SQL Server, Software Project..., Requirements Analysis, SSRS, Consulting, Management, Solution Architecture, Enterprise Software, Cloud Computing, Integration, Pre-sales, Software Documentation
Education
Microsoft Certified Professional 2006 — 2012
Pierre Laclede Honors College 2000 — 2003
Certificate of Honors
University of Missouri-Saint Louis 1999 — 2003
Aspect Software November 2011 - Present
Bellevue Boys Lacrosse Club February 1999 - Present
US Lacrosse January 2013 - Present
Presidio (formerly INX) April 2011 - November 2011
Firstline Voice & Data Networks March 1999 - March 2011
Vertical Communications (formerly Comdial) 1997 - 1999
ATI- Beltsville 1994 - 1994
Skills
Unified Communications, Call Center, Solution Selling, SaaS, Leadership
Education
University of Mary Washington 1990 — 1994
BS, Business Administration
Aspect Software October 2011 - Present
HRM Properties August 2006 - October 2011
Gold Systems January 2008 - January 2010
Keller Williams Realty Professionals September 2002 - August 2006
Aspect Communications April 2002 - July 2002
Gold Systems October 2000 - March 2002
Aspect Communications October 1993 - October 2000
Evolving Systems February 1988 - September 1993
StorageTek September 1983 - December 1985
Skills
Unified Messaging, OCS, Telecommunications, Unified Communications, Real Estate, Foreclosures, IVR, REO, Business Development, Relocation, Software Development, VoIP, Lync Server 2010, Sales Operations, Investment Properties, Training, Buyer Representation, Customer Service, Integration, Sales, Investors, Start-ups, Selling, Residential Homes, Sellers, Microsoft Exchange, Time Management, Budgets, New Business Development, Negotiation, Solution Selling, Software Documentation, First Time Home Buyers, Professional Services, Salesforce.com, Marketing, Sales Management, Contract Negotiation, CTI, Short Sales, Enterprise Software, Call Centers, Resellers, SaaS, Referrals, Account Management, Direct Sales, Networking, Lead Generation, Single Family Homes
Education
Weber State University 1986 — 1988
Bachelor of Science, Computer Information Systems
University of Colorado Boulder - Leeds School of Business 1979 — 1983
Accounting
Boulder High School 1975 — 1978
Interactive Data November 2012 - Present
Aspect Software July 2006 - November 2012
Cabot Corporation December 2000 - June 2006
SeaChange International 1996 - 1998
Skills
Executive Search, Project Management, General Ledger, Technical Recruiting, Financial Analysis, Applicant Tracking..., HRIS, Auditing, Process Improvement, Performance Management, PeopleSoft, Sarbanes-Oxley Act, Business Process, Team Building, Internal Controls, Payroll, Recruiting, Oracle Applications, Onboarding, PowerPoint, Accounting, Strategic Planning, Financial Reporting, Negotiation, Employee Relations, Microsoft Office, Human Resources, Sourcing, Team Leadership, HR Policies, Program Management, Access, Training, SharePoint, Coaching, Outlook, Benefits Administration, Project Planning, Accounts Payable, Deferred Compensation, Microsoft Excel, Microsoft Word, Change Management, ADP Payroll, ERP, Forecasting, Accounts Receivable, Mergers & Acquisitions, Account Reconciliation, Management
Education
University of Massachusetts Lowell
Bachelor of Science (B.S.), Business Administration and Management, General
inContact April 2015 - Present
Aspect Software June 1998 - January 2015
Aspect Software June 1998 - January 2015
inContact 2015 - 2015
inContact 2012 - 2015
Aspect Telecommunications 1998 - 2005
Convergys January 1994 - June 1998
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business systems information technology, A
Verint Systems Inc. January 2009 - Present
Aspect Software 1998 - 2008
Melita International/eShare/divine/concerto/Aspect 1998 - 2008
Concerto Software (Aspect Software) 2003 - 2004
EDS January 1985 - June 1998
Skills
Enterprise Software, SaaS, IVR, Cloud Computing, Professional Services, CTI, Integration, Call Center, Unified Communications, Contact Centers, Telecommunications, Software Project..., Solution Selling, VoIP, Telephony, Program Management, ACD, Vendor Management, Product Management, Agile Methodologies
Education
University of Michigan 1980 — 1984
B.S.
PlumChoice March 2014 - Present
Kronos March 2013 - March 2014
Aspect Software December 2009 - February 2013
XOS Technologies December 2008 - August 2009
Kronos, Inc December 2005 - December 2008
Kronos, Inc. January 2003 - January 2005
Kronos, Inc. December 2001 - January 2003
Spike Broadband Systems, Inc January 2001 - December 2001
Kana, Inc July 2000 - January 2001
Skills
SaaS, Windows, Operations Management, Crystal Reports, Agile Methodologies, SQL, Leadership, Management, Cross-functional Team..., Process Improvement, VoIP, Quality Assurance, Enterprise Software, SharePoint, Business Intelligence, IIS, Databases, CRM, Customer Satisfaction, Integration, Call Centers, Software Development, Professional Services, Software Implementation, Sales, Requirements Analysis, Active Directory, Vendor Management, Softball, Microsoft SQL Server, Call Center, Software Documentation, SDLC, Hardware, Pre-sales, Product Management, Software Project..., Telecommunications, Scrum, Oracle, Technical Support, Testing, Unix, Business Process, Cloud Computing, Business Analysis, Disaster Recovery, Workforce Management, IVR, ITIL
Education
Boston University 2005 — 2005
UNH Bachelors Degree, Geology
University of New Hampshire 1988 — 1992
Bachelor's degree, Geology/Earth Science, General
Clariion Corporation
Hewlett Packard
Rational University
ClearQuest Administration
Vixel Corporation
Wave Technologies
South Bay Mental Health Center November 2014 - Present
The Edinburg Center August 2013 - November 2014
The Edinburg Center January 2013 - July 2013
Salvation Army Adult Rehabilitation Center May 2012 - February 2013
Aspect Software February 2011 - February 2012
Brooks Automation March 2005 - February 2011
Various Companies 2000 - 2005
Cheap Date Moving Company 1997 - 1999
C.A.S.E. Collaborative 1993 - 1996
Skills
Accounting, Sarbanes-Oxley Act, Management, Process Improvement, Program Management, Finance, Accounts Payable, PeopleSoft, General Ledger, Microsoft Excel, Budgets, Invoicing, Mental Health Counseling, Dreaming out loud, DBT
Education
Cambridge College 2012 — 2014
M.Ed., LMHC Training
Granite State College 2003 — 2008
BS, Deaf Studies and Communications
University of Massachusetts, Amherst 1989 — 1992
Communication Disorders
Acton-Boxborough High School 1985 — 1989
Aspect Software September 2010 - Present
Enabling Technologies July 2007 - June 2010
Pearson August 1999 - December 2006
Pearson January 1999 - January 2006
Jostens August 1996 - August 1999
The Pillsbury Company 1995 - 1997
ELECTRONIC DATA SYSTEMS January 1990 - January 1995
EDS January 1990 - January 1995
Electronic Data Systems August 1990 - November 1994
Skills
SharePoint, Microsoft SQL Server, MS Project, Software, Business Process..., Software Implementation, Microsoft Office, Customer Service, Database Admin, Manufacturing, Insurance, Healthcare, Microsoft Operating..., BMC Patrol, IVR, WAN, Unified Communications, Contact Centers, Professional Services, Pre-sales, CTI, VoIP, Telephony, Enterprise Software, Cloud Computing, Project Management, Servers, Telecommunications, Management, ACD, Integration, SIP, PMP, Networking, Testing, Infrastructure, System Deployment, SaaS, Microsoft Technologies, Vendor Management, Hardware, Solution Architecture
Education
University of Minnesota 1988 — 1990
Bachelor of Science Degree, Computer Science
University of Minnesota Duluth 1986 — 1990
BS, Computer Science
Dover Eyota High School 1977 — 1981
High School Diploma, HS Diploma
Aspect Software January 2014 - Present
Aspect Software 2000 - Present
Aspect Software (fka Rockwell FirstPoint Contact/Electronic Commerce, Concerto Software) 2000 - Present
Concerto Software (Aspect Software) 2000 - Present
Aspect February 2001 - December 2013
Skills
Enterprise Software, IVR, Unified Communications, Managed Services, Telephony, Contact Centers, Sales Engineering, SaaS, ACD, CTI, Pre-sales, Professional Services, SharePoint, Microsoft Technologies, Avaya, Business Analysis, Call Centers, Video Conferencing, Vendor Management, Solution Architecture, CRM, VoIP, Salesforce.com, Cloud Computing, IP, Workforce Management, Telecommunications, Solution Selling, Unified Messaging, System Deployment, TCP/IP, Call Logging, Cisco Technologies, Data Center, Service Delivery, WAN, Lync, Disaster Recovery, Channel Partners, SIP, Integration, Software Industry, Virtualization, Cisco Call Manager, Network Architecture, Customer Experience, Lync Server 2010, Servers, Wireless, Consulting
Education
University of Phoenix 1999 — 2001
BS/BIS, Information Systems
Cochise Community College 1992 — 1994
AA, General Education
Aspect Software September 2012 - Present
Voxeo August 2010 - November 2012
Voxeo June 2008 - January 2011
Johnson Controls January 2008 - June 2008
Orange County Government August 2005 - January 2008
Skills
VoIP, Professional Services, Telecommunications, Cloud Computing, Integration, Solution Architecture, Leadership, Project Management, Troubleshooting, SaaS, Linux, SIP, Security, Enterprise Software, IVR, Telephony, Unified Communications, Mobile Devices, XML, Cisco Technologies, Vendor Management, Software Project..., Quality Assurance, Call Centers, IP, Program Management, Product Management, Managed Services, Solution Selling, Software Development, TCP/IP, Switches, Account Management, Wireless, Data Center, Pre-sales, Disaster Recovery, Network Security, Networking, VPN, Technical Support, Virtualization, Agile Project Management, Long-term Customer..., CTI
Education
University of Central Florida 2004 — 2007
BS, Computer Engineering, Concentration in Software/Hardware Design & Computer Forensics
Valencia College 2000 — 2003
AA, General Engineering/ Honors College
Cisco March 2010 - Present
Aspect Software 2008 - 2009
Aspect Software 2002 - 2008
Aspect Software 2001 - 2002
Etec, An Applied Materials Company 2000 - 2001
United Technologies Corp 1992 - 2000
Skills
Cross-functional Team..., Process Improvement, Program Management, Testing, SaaS, Leadership, Manufacturing, Integration
Education
Michigan Technological University
Bachelor of Science, Mechanical Engineering
University of California, Santa Cruz
Marketing Certificate
Aspect Software January 2009 - May 2014
Hewlett-Packard 2002 - May 2007
HP 1984 - 2007
Compaq 1998 - 2002
Digital Equipment Corporation April 1984 - 2001
Education
University of Maryland College Park 1975 — 1980
MA, English
University of Maryland Baltimore County
BA, Economics
The Fratres Group June 2009 - Present
Aspect Software January 2004 - June 2009
Concerto Software December 2005 - June 2007
Concerto Software June 2005 - December 2005
Positive Software 2004 - 2005
Citigroup CitiCapital January 2003 - January 2004
Calmco Inc 1995 - 1997
World Savings 1993 - 1995
Skills
Coaching, Mentoring, New Business Development, Social Promotion, Traffic Generation, Keyword Advertising, Online Events, Local Advertising, Investor Presentations, Executive Level..., Solution Selling, Business Process..., Business Analysis, Gap Analysis, Business Intelligence, Business Process Design, Telecommunications..., Telecommunication..., Telecommunications..., Telecommunications Sales, SEO, SEM, Social Media Marketing, Social Media Development, Social Media Monitoring, Social Media Outreach, Social Media, Online Marketing, Online Advertising, Search Engine Technology, Email Marketing, Marketing Strategy, Marketing Research, Sales Management, Direct Sales, Collections Management, Call Center Development, Customer Retention, Customer Satisfaction, Client Service, Process Optimization, Problem Solving, Enterprise Software, Software Sales, Software Development, PPC, PPV, CPV, Organic Search, Affiliate Management
Education
University of California, Berkeley 1985 — 1987
Master's degree, Theology/Theological Studies
University of Southern California 1981 — 1983
Bachelor's degree, Theology/Theological Studies
Your Move Real Estate March 2015 - Present
Self-employed 1992 - Present
Self-employed 1994 - Present
Aspect Software January 2005 - June 2014
American Lung Association of TN January 1995 - March 2001
Skills
Employee Training, Technical Writing, Creative Writing, Songwriting, Music Production, Oracle Applications, Marketing Communications, Order Management, Billing Process, Singer-songwriter, Singing, Acoustic Guitar, Jingles, Management, Recording, Public Relations, Customer Service, Editing, Writing, Salesforce.com, Social Media, Public Speaking, CRM, Project Management, Microsoft Office, Sales, Event Planning, Marketing, Team Leadership, Media, Long Term Relationship..., Entertainment Industry, Real Estate
Education
University of Evansville 1988 — 1992
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Walton-Verona High School 1984 — 1988
Intuit August 2014 - Present
Intuit August 2013 - August 2014
University of Ottawa August 2011 - October 2012
SNC-Lavalin April 2012 - September 2012
Avaya (acquired Nortel Networks) January 2010 - August 2011
Nortel Networks March 2008 - January 2010
Aspect Software January 2007 - February 2008
snom technology AG July 2005 - January 2007
Skills
SaaS, Cloud Applications, Business Development, Business Strategy, Marketing Strategy, Management Consulting, Direct Sales, New Business Development, Strategic Planning, Sales Operations, Team Management, Sales Process, Telecommunications, Performance Management, Forecasting, Cloud Computing, Pre-sales, Vendor Management, Management, Team Leadership, VoIP, Competitive Analysis, Project Planning, Start-ups, Strategy
Education
University of Ottawa / Université d'Ottawa 2011 — 2012
Master of Business Administration (MBA), Telfer School of Management
Visvesvaraya Technological University 2000 — 2004
Bachelor of Engineering (B.Eng.), Electronics and Communication
Strategic Operations Executives in the Greater Boston Area 2013 - Present
Edgewater Ranzal July 2012 - Present
Titus Group May 2007 - July 2012
Aspect Software 2006 - 2007
Parson Consulting 2001 - 2006
DIRECTPATHS 1996 - 2001
COMPUTER SCIENCES CORP October 1993 - July 1996
EDS Group 1989 - 1993
Enron 1987 - 1989
Tennessee Gas Pipeline 1983 - 1986
Skills
Business Process..., Business Intelligence, Strategy, IT Strategy, ERP, Business Analysis, Process Improvement, Operations Management, New Business Development, Information Technology, Program Management, Financial Modeling, Leadership, Enterprise Software, Management, Business Development, Management Consulting, Strategic Planning, CRM, Integration, Consulting, Business Strategy, Mergers & Acquisitions, Finance, SDLC, Financial Analysis, Project Management, Telecommunications, Enterprise Architecture, Marketing, Business Transformation, Strategic Financial..., Sales Operations, Increased Profitability, Organizational..., Finance Transformation, Thought Leadership, Solution Architecture, Strategic Consulting, Strategic Thinking, IT Operations, Operational Excellence, Operational Planning, Operational Risk, Operational Risk..., Sarbanes-Oxley, IT Management, Contract Negotiation, Change Management, Cross-functional Team...
Education
University of Mount Union 1976 — 1980
Bachelor of Arts, Accounting and Computer Science
Van Tharp Institute
Peak Performance Psychology
the State of Texas
CPA, Ethics, Treasury, FP&A
On Q Financial, Inc. April 2014 - Present
Aspect Software April 2013 - January 2014
GLOBALTRANZ ENTERPRISES July 2010 - January 2013
CAPITAL CONSULTANTS MANAGEMENT CORPORATION June 2008 - July 2009
Suntron Corporation October 2005 - March 2008
US Foods September 2004 - October 2005
Chanin Capital Partners October 2000 - March 2003
Skills
Accounts Payable, Account Reconciliation, Accounts Receivable, Outlook, Accounting, Payroll, Access, Invoicing, Microsoft Excel, Customer Service, Microsoft Word, Data Entry, Human Resources, PeopleSoft, Logistics, Management, Transportation, Auditing, Shipping, LTL, Finance
Education
UCLA
Bachelor of Arts (B.A.), Sociology
University of California, Berkeley
Bachelors of Arts, Sociology
iHeartMedia, Inc. June 2013 - Present
The Tax Credit Co. April 2012 - May 2013
D-Link October 2009 - March 2012
L-3 Communications February 2005 - October 2009
3r Communications 2002 - 2005
Toyota Financial Services January 2003 - February 2004
Answers.com 2000 - 2002
Aspect Software 1995 - 2000
Citi 1991 - 1995
Skills
Cloud Computing, Enterprise Software, Strategic Partnerships, Salesforce.com, Telecommunications, SaaS, CRM, Business Strategy, Vendor Management, Program Management, Enterprise Architecture, Solution Architecture, Professional Services, Outsourcing, Agile Project Management, Logistics, ERP, Business Transformation, Oracle, Contract Negotiation, Strategic Thinking, Social Media, Virtualization, PaaS, Supply Chain, Mobile Technology, CMS, Organizational..., Reverse Logistics, Lean IT, Globalization, Technical Leadership, Government, Technology Leadership, Logistics Management, Baan, Sitecore, Enterprise Collaboration, Team Motivator, Innovative Thinking, Contact Centre, Brand ambassador, Talent Development, Social Relationship..., JDE, WMS, Big Data
Education
University of North Texas 1980 — 1984
Bachelors, Information Systems
Aspect Software November 2005 - Present
Aspect Software 2004 - 2005
Melita International 1998 - 2004
GTech Corporation September 1993 - October 1998
Skills
Technical Writing, Localization, Software Documentation, Online Help, FrameMaker, SnagIt, Management, Technical Documentation, Professional Services, XML, Telecommunications, Single Sourcing, SaaS, RoboHelp, Software Development, Project Management, Technical Training, Product Management, Linux, Visio, Requirements Analysis, SharePoint, Enterprise Software, Cloud Computing, CSS, ClearCase, DITA, Content Management, Captivate, Agile Methodologies, Integration, SIP, Release Notes, HTML, VoIP, PaintShop Pro, Testing, TCP/IP, CRM, WebWorks
Education
University of Delaware 1985 — 1989
BS, Computer Science
Milford Mill High School 1982 — 1985
Aspect Software August 2015 - Present
MITRE June 2013 - August 2015
Eliza Corporation October 2010 - May 2013
Eliza Corporation June 2011 - January 2013
Eliza Corporation October 2010 - June 2011
iCorps Technologies April 2007 - October 2010
Tech Networks of Boston October 2006 - April 2007
Tech Networks of Boston February 2006 - October 2006
Environmental Health & Engineering July 2005 - February 2006
Skills
Active Directory, Servers, VMware ESX, Microsoft Exchange, VMware, Windows Server, Windows, Project Management, Firewalls, Virtualization, DNS, vSphere, Disaster Recovery, Cisco Technologies, Storage Architecture, Blackberry Enterprise..., Hardware, Linux, HTML, System Administration, Windows 7, EMC Networker, Data Center, Storage Area Networks, Storage, Cloud Computing, System Deployment, SCCM, High Availability, Group Policy, Technical Support, Antivirus, Automation
Education
University at Albany, SUNY 2001 — 2005
BA, Information Science and Policy
Veeam Software October 2014 - Present
Aspect Software March 2011 - April 2014
Avaya October 2010 - March 2011
Hewlett-Packard 2007 - October 2010
Hewlett Packard 2000 - 2007
Hewlett-Packard 1997 - 2000
Hewlett-Packard 1996 - 1997
Skills
Alliances, Professional Services, Team Leadership, Channel Partners, Sales Management, Business Alliances, Channel, Leadership, Business Development, Strategy, SaaS, Strategic Partnerships, Cloud Computing, Outsourcing, Direct Sales, Solution Selling, CRM, Enterprise Software, Go-to-market Strategy, IT Service Management, Partner Management, Selling, Start-ups, Sales, Managed Services, Management, Cross-functional Team..., Program Management, Sales Operations, IT Strategy, Data Center, Consulting, ITIL, Pre-sales, VoIP, Unified Communications, Vendor Management, HP, Virtualization, Business Intelligence, Storage, Integration, Strategic Alliances, Sales Enablement, Channel Sales, Networking, Software Industry, Executive Management, Salesforce.com, Product Management
Education
University of Maryland College Park
BS
Lifesize, a division of Logitech June 2014 - Present
Aspect Software July 2010 - May 2014
Voxeo April 2010 - June 2010
Voxeo January 2010 - March 2010
Voxeo September 2008 - December 2009
Voxeo March 2008 - August 2008
Fiserv January 2007 - March 2008
Fiserv January 2005 - December 2006
Fiserv January 2003 - December 2004
Fiserv April 2002 - December 2002
Skills
Enterprise Software, CRM, SaaS, Cloud Computing, Strategy, Customer Experience, Cross-functional Team..., Customer Retention, Professional Services, Program Management, Process Improvement, Unified Communications, Mobile Devices, Start-ups, Pre-sales, Call Centers, Management, Partner Management, Telecommunications, Account Management, Leadership, Contact Centers, IVR, Solution Architecture, Solution Selling, Strategic Partnerships, Project Management
Education
University of Central Florida 2002 — 2005
MBA, MIS concentration
University of Central Florida 1997 — 2000
Bachelor of Science Computer Science, Computer Science
NetApp April 2015 - Present
JDSU May 2013 - April 2015
Aspect Software November 2007 - May 2013
Teradyne September 2006 - November 2007
HCL Technologies May 2005 - November 2007
RTA August 2005 - August 2006
Aliment Software Technologies Pvt Ltd August 2004 - April 2005
Hindustan Aeronautics Limited August 2003 - July 2004
Skills
Oracle E-Business Suite, Oracle Applications, Oracle, PL/SQL, SQL, Oracle Reports, Oracle Forms, BI Publisher, JDeveloper, SOA, Oracle HR, Requirements Analysis, Oracle Order Management, OBIEE, Order Management, Oracle Discoverer, Unix, Solution Architecture, Testing, Personalization, Module, Unix Shell Scripting, ERP, SDLC, Software Project..., Integration, Business Analysis, Oracle SCM, Oracle CRM, OA Framework, JSP, Shell Scripting
Education
University of Massachusetts Lowell 2010 — 2010
Oracle Java and Web Services
Visvesvaraya Technological University 1999 — 2003
Bachelor of Engineering (B.E.), Information Science & Engineering
Aspect Software February 2015 - Present
Aspect Software April 2013 - February 2015
Aspect Software September 2012 - April 2013
OrLANtech, Inc. May 2005 - June 2012
CEP January 2003 - May 2005
Lexmark January 2002 - January 2003
Skills
Bilingual, VoIP, Switches, VPN, WAN, Network Engineering, Cisco IOS, Firewalls, Network Administration, CCNA, Microsoft Exchange, Active Directory, Microsoft Office, Cisco Technologies, Network Security, Network Design, Networking, Routers, Backup Exec, Backup Solutions, Windows Server, Teamwork, Windows 7, Troubleshooting, Disaster Recovery, DNS, Wireless, Computer Repair, Interviews, Telecommunications, Printers, OS X, IIS, Managed Services, Cloud Computing, VMware, Cisco Call Manager, Technical Support, System Administration, VMware ESX, Security, TCP/IP, Blackberry, Data Center
Education
University of Phoenix 2013 — 2017
Bachelor's Degree, Information Technology
University of Central Florida 2005 — 2010
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
Valencia Community College 2001 — 2004
Associate of Science (A.S.), Computer Engineering
Texas Comptroller of Public Accounts March 2014 - Present
Rasmussen College December 2012 - March 2014
Alsip Truck Center March 2011 - December 2012
Aspect Software December 2010 - March 2011
Mark Ryan Associates June 2010 - July 2010
Taxes, The Financial Service Corp. January 2010 - May 2010
Topel Forman, LLC January 2009 - May 2009
Skills
Customer Service, Access, Financial Analysis, Account Reconciliation, Analysis, Microsoft Excel, PeopleSoft, Accounting, Accounts Receivable, Outlook, Accounts Payable, Payroll
Education
University of Illinois at Chicago 2005 — 2010
Masters, Accounting
st. lawrence high school
Oracle Corp. August 2015 - Present
Malcovery Security August 2014 - March 2015
Symantec March 2010 - April 2014
nCipher (Thales E-Security) November 2006 - March 2010
Aspect Software 2002 - 2006
Concerto Software 2002 - 2005
NetScout Systems December 1999 - April 2002
Skills
Value Based Selling, Value Creation, Social Selling, Social Collaboration, Relationship Building, Long Term Relationships, Simplified Sales &..., Account Management, Client Service &..., Solution Selling, Negotiation, ERP Software, SaaS, Enterprise Software, Cloud Applications, Oracle ERP, ERP Implementations, International Economics, Corporate Finance, Accounting, Financial Accounting, Management Accounting, Procurement, Asset Management, Economics, CFOs, International Trade, Small Business..., Global Cash Management, Expense Budget..., Financial Risk..., Asset Life Cycle..., Financial Reporting, Supply Chain Management, Quote to Cash, Procure-to-Pay, Lease Administration, Accounts Payable &..., Project Cost, Security, Threat Intelligence, Networking, Information Security, Marketing, Encryption, Identity Management, Cybercrime, Access Control, Backup & Recovery..., Symantec Security
Education
University of Massachusetts, Amherst 1995 — 1999
Bachelor’s Degree, International Trade & Compliance, 3.6 GPA
Westford Academy 1990 — 1994
High School Diploma
Aerojet Rocketdyne March 2014 - February 2015
BHP Billiton August 2013 - February 2014
CSC February 2013 - February 2014
Project Partners April 2012 - January 2013
Oracle USA DOT R-12 Upgrade Assessment Project August 2011 - May 2012
CedarCrestone December 2011 - March 2012
CAPGEMINI US LLC January 2011 - August 2011
Michelin January 2011 - August 2011
Aspect Software August 2010 - December 2010
World Fuel Services April 2010 - August 2010
Skills
Oracle E-Business Suite, Business Process, Oracle Applications, Requirements Analysis, Business Intelligence, Integration, SDLC, ERP, Business Analysis, Financials, Solution Architecture, Project Management, Analysis, Process Improvement, Project Planning, Testing, Systems Analysis, Databases, SQL, Fixed Assets, Visio, Business Process..., Oracle R12 Financials, Software Project..., Finance, Software Documentation, Accounts Receivable, Accounts Payable, Business Objects, MS Project, Order Management, Financial Analysis, Change Management, Cross-functional Team..., Telecommunications, Order to Cash, General Ledger, Process Engineering, Unix, Inventory Management, Procurement, Accounting, Data Analysis, Budgets, SAP, Oracle Financials, ebs R-12, Planning, Financial Reporting, Documentation
Education
University of New Haven 1983 — 1988
MBA, Finance
Aspect Software January 2013 - Present
Aspect Software January 2005 - Present
Quilogy 2005 - 2010
Zipatoni 2003 - 2005
Drone & Mueller 1999 - 2003
Education
Webster University 2002 — 2004
MBA, Marketing
University of Missouri-Saint Louis 1997 — 1999
Business, Marketing
University of Missouri-Columbia 1994 — 1996
Aspect Software January 2015 - Present
Avella Specialty Pharmacy May 2014 - November 2014
Fishel Bocker & Elsner HR Associates February 2014 - May 2014
ASUA SafeRide August 2011 - January 2014
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Research, Human Resources, New Hire Orientations, English, ADP Payroll, New Hire Processes, Exit Interviews, Employee Benefits, Teamwork, E-Verify, OIG, Outlook, Terminations, New Hire Paperwork, PTO, HRIS, Time & Attendance, Extending Offers, Invoicing, Employment Verifications, Team-oriented, iCIMS, Background Checks, Report Writing, Applicant Tracking..., Onboarding, Management
Education
University of Arizona 2010 — 2014
Bachelor of Arts (B.A.), Sociology
University of Arizona
Aspect Software November 2014 - Present
Voxeo January 2013 - November 2014
Skills
Product Management, CRM, Microsoft Excel, Call Centers, Mobile Devices, Telecommunications, Professional Services, Unified Communications, Enterprise Software
Education
University of Central Florida 2013 — 2015
Bachelor of Business Administration (BBA), Marketing, Senior
Valencia Community College 2011 — 2013
Associate of Arts (AA)
Westside High School
Seeking Next Opportunity January 2015 - Present
Windstream Communications June 2012 - December 2014
Mitel 2011 - 2011
Dimension Data January 2008 - January 2009
Cisco 2004 - 2006
eLoyalty 2002 - 2004
Aspect Software 1996 - 2001
Executone 1984 - 1996
Skills
Account Management, Salesforce.com, Business Development, Enterprise Software, CRM, Strategic Planning, Negotiation, Managed Services, Sales Process, Selling, Sales Operations, Unified Communications, Resource Management, Telecommunications, Cross-functional Team..., Solution Selling, Sales, VoIP, Direct Sales, Cloud Applications, Cloud Computing IaaS, Cloud Computing
Education
University of Kentucky
Psychology, Business
Aspect Software October 2011 - Present
Sylint Group May 2011 - October 2011
Skills
Troubleshooting, SIP, IVR, VoIP, TCP/IP, Linux, VXML, CCXML, Java, Telephony, Telecommunications, Unix, Bash, RTP, Computer Science, Speech Recognition, Splunk, Hosted Services, Hardware, Windows, Programming, Apache, System Architecture, Distributed Systems, Servers, Software Installation, C, ClearCase, Networking, Security, Microsoft Exchange, VPN, Object Oriented Design, JavaScript, Network Administration, PHP, Software Engineering, CTI
Education
University of Central Florida 2008 — 2012
Bachelor of Science (B.S.), Computer Science
Samiotes Consultants, Inc. June 2013 - Present
University of Massachusetts Dartmouth September 2011 - May 2013
The Israel Women's Network September 2009 - January 2010
The Beach Rose Inn June 2009 - August 2009
Wind & Waters Fine Homes Inc. June 2009 - August 2009
M & R Consultants Corporation October 2008 - June 2009
University of Rhode Island January 2008 - May 2008
Aspect Software 2002 - 2002
Skills
Market Research, Management, Marketing, Blogging, Research, Nonprofits, Team Building, Sales, Customer Service, Marketing Research, Outlook, Microsoft Office, Microsoft Excel, Project Management, PowerPoint, Social Media, Data Analysis
Education
University of Massachusetts Dartmouth 2010 — 2013
Bachelors, Civil & Environmental Engineering
University of Rhode Island 2004 — 2008
Bachelors, Communications, Marketing, Economics
Stoughton High School 2000 — 2004
SingleHop December 2014 - Present
Bullseye PR and Marketing Results October 2006 - January 2015
Trustwave May 2012 - October 2013
Aspect Software April 2010 - November 2011
ABN AMRO March 2008 - August 2009
SAP 2006 - 2006
Motorola 2004 - 2006
IXOS Software AG 2003 - 2004
Hewlett-Packard 1996 - 2002
Bluestone Software 1996 - 2002
Skills
Analyst Relations, Public Relations, Social Media Marketing, Marketing Communications, Strategy, Strategic Communications, Competitive Analysis, Enterprise Software, Internal Communications, Direct Marketing, Social Media, Product Marketing, Start-ups, Crisis Management, Media Relations, Marketing, Thought Leadership, Branding & Identity
Education
University of Delaware
BA, Communications, Public Relations, Political Science
A. W. Chesterton Company January 2014 - Present
Mersen May 2011 - December 2013
Aspect Software October 2010 - May 2011
University of Massachusetts Amherst September 2009 - May 2010
Skills
Cost Accounting, Inventory Control, Product Costing, Microsoft Excel, Microsoft Access, Financial Reporting, Accounting, General Ledger, Consolidation, Finance, Forecasting, Variance Analysis, Internal Controls, Cash Flow, Account Reconciliation, US GAAP
Education
University of Massachusetts, Amherst 2006 — 2010
Bachelor of Science (BS), Finance
Wolters Kluwer, CCH June 2014 - Present
General Electric (GE) February 2012 - December 2012
Aspect Software September 2010 - May 2011
Wells Fargo January 2010 - June 2010
GSK July 2007 - December 2007
Skills
Quality Assurance, Agile Methodologies, Project Planning, Project Management, Business Analysis, HP Quality Center, WinRunner 7.0, HP QTP, TFS, Rally, Oracle Database, Microsoft SQL Server, SQL, Data Warehousing, ETL Testing, Back-end Operations, Data Mining, STLC, SDLC, Technical Documentation, Scrum, Unix, System Testing, Regression Testing, User Acceptance Testing, Test Automation, Financial Analysis, Seapine Test Track Pro, Integration Testing, Batch Processing, Test Validation, Test Execution, Data Driven Testing, Stored Procedures, Red Hat Linux, Test Scripts, Mercury Test Tools, Requirements Gathering, Requirements Analysis, Functional Testing, Functional Verification, Relational Databases, Database Design, Test Cases, Test Strategy, Ad-hoc, Test Harness, Performance Testing, SQL Server Management..., Test Automation...
Education
University of Minnesota-Twin Cities 1993 — 1997
Bachelor of Science (BS), Mathematics
Aspect Software October 2011 - Present
ACI October 2010 - April 2011
Prudential Prime Properties July 2008 - May 2009
Ameriprise Financial Services, Inc. September 2007 - June 2008
Skills
Project Coordinator, Program Management, SharePoint, Scheduling, MS Project, Oracle Applications, Resource Management, Excel, Visio, Word, Amdocs, Time Management, Project Coordination, Project Support, Microsoft Office, microsoft link, PMO, IT Outsourcing, Vendor Management, Virtual Teams, Team Building, Meeting Planning, Live Meeting, Team Coordination, Microsoft Excel, Marketing, Customer Satisfaction, Microsoft Word, IVR, Process Scheduler, Management, Budgets, Project Management, PowerPoint
Education
UMass Lowell 2004 — 2010
Psychology and English
Fox Networks Group April 2015 - Present
Aspect Software September 2014 - March 2015
Switch July 2013 - May 2014
National Children's Advocacy Center May 2013 - August 2013
HuHot Mongolian Grill May 2012 - April 2013
University of Missouri- Columbia Women's Volleyball Marketing Department May 2012 - August 2012
Skills
Social Media, Social Media Marketing, Public Relations, Adobe Creative Suite, Marketing, Strategic Communications, PowerPoint, AP Style, WordPress, Final Cut Pro, Creative Writing, Microsoft Office, Social Networking, Strategic Communication, Microsoft Word, Event Management, Microsoft Excel, Digital Copywriting, Digital Strategy, Press Release..., Customer Journey Mapping, Google Analytics, SEO
Education
University of Missouri-Columbia 2010 — 2014
Journalism, Strategic Communications, Graduate
Mexico High School 2006 — 2010
Diploma
ZOLL Medical Corporation July 2015 - Present
Sonus Networks October 2012 - July 2015
Aspect Software February 2000 - October 2012
Veryfine Products, Inc. 1984 - 2000
Skills
Oracle E-Business Suite, Oracle, Business Process, Software Documentation, SharePoint, ACD, Professional Services, Integration, Unified Communications, CTI, Enterprise Software, Cloud Computing, SaaS, Oracle Applications, Teamwork, Oracle Agile PLM
Education
University of Massachusetts Lowell
KeySys Consulting September 2014 - Present
Zero One, LLC January 2014 - July 2014
Neill-TSP Corporation February 2012 - November 2013
IRON Solutions December 2011 - February 2012
Independent Business Consultant February 2011 - February 2012
Aspect Software January 2010 - February 2011
eMids Technologies December 2008 - September 2009
Eastridge Technology July 2006 - September 2008
CTS December 2003 - June 2006
Skills
Account Management, Cloud Computing, Team Leadership, SharePoint, Business Intelligence, Project Management, Salesforce.com, Business Development, SaaS, Direct Sales, Business Analysis, Enterprise Software, CRM, Integration, Sales
Education
University of Alabama 1996 — 2000
Bachelor of Science (BS), Computer Science
Cisco May 2009 - Present
Cisco 2014 - 2014
Cisco Systems, Inc May 1998 - May 2009
Aspect Software January 1996 - May 1998
Aspect Software May 1994 - January 1996
Siemens Enterprise Communications June 1987 - May 1994
IBM July 1983 - June 1987
Skills
Social Software, IP, Software Engineering, Cisco, Unified Communications, Cloud Computing, Product Strategy, SaaS, VoIP, Enterprise Software, Agile, Process Development, Software Development, Virtualization, Mobile Platforms, Contact Centers, Global Engineering, User Experience, Start-ups in Larger..., Start-up Organizations...
Education
University of California, Berkeley 1980 — 1983
Bachelor of Science, Electrical Engineering & Computer Science
St. Jude Children's Research Hospital September 2010 - Present
Aspect Software January 2010 - September 2010
Quilogy May 2004 - January 2010
Education
University of Notre Dame 1989 — 1994
Aspect Software August 2010 - Present
Lindemann Bentzon Bojack A/E March 2006 - August 2010
Orange Country Convention Center April 2005 - March 2006
Monta Consulting & Design April 2004 - August 2004
Skills
AutoCAD, CCXML, PHP, ECMAScript, Linux, Bash, Microsoft Office, STAAD, Troubleshooting, Test Automation, Project Management, Quality Assurance, Python, IVR, VXML, SIP, Telephony, Wireshark, VoIP, Splunk, Telecommunications, Eclipse, Windows/Linux, SQL, SRTP, SSL, PCI Standards, Tomcat, Jenkins, OpenStack, Cobbler, Structural Mechanics, Dynamic Analysis, BIM, Software Development, Integration, Testing, Ruby, Apache, Perl, Structural Engineering
Education
University of Central Florida 2003 — 2006
BSCE, Civil Engineering
Valencia College 2000 — 2003
AA, Articulated Engineering
DigitalGlobe August 2014 - Present
Aspect Software November 2013 - July 2014
DigitalGlobe April 2010 - December 2011
McKesson Provider Technologies December 2007 - March 2010
Rogue Wave Software September 2006 - December 2007
ResortQuest February 2006 - August 2006
DigitalGlobe November 2004 - January 2006
ESRI February 2000 - November 2004
Synergy Studios June 1998 - February 2000
IKON Office Solutions June 1997 - June 1998
Skills
Web Services, Spring, Agile Methodologies, Java, Software Development, Integration, Architecture, SQL, SOA, Servers
Education
University of California, Riverside 1991 — 1996
BS, Computer Science
Aspect Software March 2010 - February 2013
Marketing Communications Consultant January 2009 - March 2010
Deloitte November 2006 - January 2009
Deloitte August 2002 - November 2006
3Com November 1999 - March 2002
Skills
Internal Communications, Marketing Communications, Project Management, Marketing, Nonprofits, Copywriting, Advertising, Strategy, Publicity, Branding & Identity, Project Planning, Editing, Reputation, Marketing Strategy, Digital Marketing, Program Management, Strategic Planning, CRM, Management, Technical Writing, Email Marketing, Coaching, Persuasive Writing, Analysis, Strategic Communications, B2B Marketing, Integrated Marketing, Social Media Marketing, Lead Generation, Thought Leadership, Corporate Communications
Education
University of Illinois at Urbana-Champaign
Aspect Software July 2000 - February 2014
Axcelis Technologies March 1995 - July 2000
Ulvac Technologies September 1992 - March 1995
GE Aircraft Engines February 1988 - September 1992
Gould Modicon 1983 - 1986
Energy Investment, Inc. December 1980 - June 1983
Skills
Integration, Software Engineering, Software Development, ClearCase, System Architecture, Agile Methodologies, Telecommunications, Embedded Systems, Engineering Management, Enterprise Software, Engineering, Automation, TCP/IP, Unified Communications, VoIP, Distributed Systems, Unix, SIP, Perl, Solution Architecture, .NET, Manufacturing, SOA, Visual Studio, Linux, Object Oriented Design, Solaris, XML, Testing, C#, Web Services, Energy Conservation, Alternative Energy, Bees, Architectures, Program Management, Scrum, Technical Leadership
Education
University of Massachusetts Lowell 1986 — 1990
Master of Science, Computer Engineering
University of Maine 1976 — 1980
BS, Electrical Engineering Technology
Consolo Services Group August 2014 - Present
Aspect Software August 2011 - August 2014
Hewlett-Packard April 2008 - July 2011
Exstream Software November 2004 - April 2008
TransDigital Solutions 1998 - 2004
Skills
C#, JavaScript, SQL Server, AJAX, .NET, HTML, jQuery, WCF, Web Services, ASP.NET MVC, ASP.NET, CSS, LINQ, Visual Studio, WPF, Web Development, Entity Framework, JSON, XML, SQL, ADO.NET, Application Development, Subversion, IIS, Agile, MVC, SOAP, Scrum, Software Development, OOP, Web Applications, TFS, Programming, Software Engineering, Microsoft SQL Server, Software Design, T-SQL, Agile Methodologies
Education
University of Kentucky 1997 — 2002
BS, Computer Science
Aspect Software April 2014 - Present
Insight November 2010 - April 2014
Insight April 2007 - November 2010
BDO Seidman, LLP June 2006 - April 2007
Skills
Sarbanes-Oxley Act, Financial Reporting, Auditing, Accounting, Internal Controls, Internal Audit, Financial Analysis, SEC filings, US GAAP, Financial Accounting, Forecasting, GAAP, Data Analysis, Customer Profitability
Education
University of Arizona 2002 — 2006
MAcc, Accounting
Kronos November 2013 - Present
Aspect Software July 2001 - November 2013
Comverse Network Systems May 2000 - April 2001
Comverse April 2000 - April 2001
Davox Corporation May 1999 - May 2000
Davox Corporation February 1998 - May 1999
Cabletron Systems June 1996 - February 1998
Skills
Testing, Unix, Integration, Test Planning, Perl, Quality Assurance, Test Cases, Servers, System Deployment, Agile Methodologies, ClearCase, CTI, SIP, Software Development, Cloud Computing, Telephony, Unified Communications, Distributed Systems, Enterprise Software, .NET, Microsoft SQL Server, System Architecture, Visual Studio, XML, Software Engineering, IVR, C#, Web Services
Education
University of Massachusetts 1992 — 1997
Bachelor of Science
University of Massachusetts Lowell 1992 — 1996
NetBrain Technologies Inc. August 2015 - Present
Aspect Software August 2002 - August 2015
Mirror Image Internet 2000 - 2002
Visibility 1997 - 1999
PRI Automation 1996 - 1997
Malden Mills 1988 - 1996
Education
University of Massachusetts at Lowell 1994 — 1996
Bachelor of Science, Management, Information Technology and Finance
Londonderry
Aspect Software February 2012 - Present
Aspect Technology Center (India) Pvt Ltd January 2005 - February 2012
Maintec Technologies Inc. December 1999 - December 2004
Skills
Unified Communications, C#, System Architecture, .NET, Software Development, Agile Methodologies, ClearCase, WCF, ACD, Business Intelligence, Databases, InstallShield
Education
Sam Higginbotom Institute of Agriculture, Technology & Sciences, Allahabad 2003 — 2006
MSc, Information Technology
University of Kerala 1995 — 1998
BSc, Computer Science
Aspect Software May 2015 - Present
RR Donnelley September 2014 - May 2015
Crowe Horwath LLP December 2013 - September 2014
OfficeMax April 2012 - December 2013
CDW September 2008 - April 2012
CDW May 2007 - September 2008
In The Swim April 2006 - May 2007
In The Swim August 2005 - May 2006
Skills
Analytical Skills, Sales, Project Management, Process Improvement, Teamwork, Account Management, Customer Service, Time Management, Marketing, Salesforce.com, Sales Management, Cold Calling, Team Leadership, Business Development, Microsoft Excel, Microsoft Office, PowerPoint, Team Building, Microsoft Word, Windows, Management, Analysis, Leadership, Training, Strategy
Education
Benedictine University 2013 — 2015
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
University of Phoenix 2006 — 2008
Bachelor of Science (B.S.), Business & Computer Science
USAN, Inc. July 2015 - Present
Jacada March 2012 - July 2015
Interactive Softworks August 2010 - February 2012
Jacada March 2007 - August 2010
Aspect Software December 2000 - March 2007
Concerto Software (Aspect Software) 2000 - 2007
Concerto Software 2002 - 2005
VoiceComm January 1998 - November 2000
Sun Microsystems 1997 - 1998
Skills
Enterprise Software, Product Marketing, Product Management, Pre-sales, Business Process, Sales Management, Executive Management, Professional Services..., Professional Services, Strategy, Strategic Partnerships, Go-to-market Strategy, Cloud Computing, Solution Selling, SaaS, Mobile Devices, Agile Methodologies, VoIP, Unified Communications, Software Development, Mobile Applications, CRM, Management, Business Development, Integration, IVR, Managed Services, Vendor Management, Telephony, Contact Centers, CTI, Telecommunications, Channel Partners, Business Alliances, Call Centers, Start-ups, Demand Generation, Business Intelligence, Sales Enablement, Wireless, Lead Generation, Cross-functional Team..., Outsourcing, Partner Management, Salesforce.com, Analytics, Solution Architecture, Software Industry, Enterprise Architecture, Sales Engineering
Education
University of Michigan 1986 — 1990
Bachelor of Engineering
Aspect Software March 2015 - Present
Unify (formerly Siemens Unified Communications) May 2012 - October 2014
Diamond Technology Services January 2009 - April 2012
CA Technologies, Inc., (formerly Computer Associates, Inc.) October 2005 - January 2009
VOICECOM, INC May 2004 - October 2005
Siemens Enterprise Networks May 1998 - May 2004
Siemens Enterprise Networks May 1995 - May 1998
Skills
VoIP, Unified Communications, Telecommunications, IP, IT Management, PBX, WAN, Strategy Development, Customer Relations, Messaging, Business Case, Video, Multimedia, Managed Services, Solution Selling, SaaS, Cloud Computing, Mobile, Consultative Selling, Wireless, Contract Negotiations, Product Marketing, Channel Management, Strategic Partnerships, Direct Sales, Integration, Start-ups, Automation, Enterprise Software, Product Management, New Business Development, Sales Management, Account Management, Channel, Professional Services, Data Center, SIP, Call Center, Virtualization, Sales Enablement, Business Strategy, IT Strategy, Business Planning, Team Building, Strategic Planning, Strategy, Selling, Sales Operations, Business Alliances, Call Centers
Education
University of Pennsylvania
Bachelor of Arts (B.A.), Economics
hybris software June 2015 - Present
Oracle July 2014 - Present
Oracle November 2012 - July 2014
Aspect November 2007 - October 2012
FAST Search & Transfer, Inc. September 2006 - October 2007
Aspect Software July 2002 - September 2006
Cerida Corporation December 1998 - July 2002
Cerida Corporation July 1998 - January 2002
Skills
Business Development, Lead Generation, Enterprise Software, Account Management, ECommerce, Enterprise Search, Customer Experience, Prospecting Skills, Strategy, Salesforce.com, Contact Center..., Telecommunications, E-commerce, Consulting, Professional Services, CRM, Data, Cloud Computing, Sales, Management, Sales Management, Call Centers, Analytics, Selling, RFP, Sales Operations, SaaS, Strategic Partnerships, B2B, Multi-channel Marketing, Marketing, Sales Process, Integration, Solution Selling, New Business Development, Leadership, Program Management, Go-to-market Strategy
Education
University of Massachusetts, Amherst 1981 — 1985
Bachelor of Arts and Sciences, Communications
Aspect Software September 2014 - Present
Skills
Value Selling, Direct Sales, Sales Management, Sales Presentations, International Sales, Solution Selling, High Technology Sales, Key Account Management, IT Recruitment, Salesforce.com, Spanish, Florida Notary, Engineering and..., CAD, SketchUp, Webcom, Navision, Windows, Mac OS, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Adobe Acrobat, Photoshop, Illustrator, HTML, XHTML, CSS, Calyx Point, Resumate, Business Development, Business Planning, Program Management, Account Management, Management, Project Management, Marketing Strategy, Cold Calling, Sales, Project Planning, Networking, Human Resources, Negotiation, CRM, Enterprise Software, Cloud Computing, Recruiting, Telecommunications
Education
University of Florida 1997 — 2000
Architecture
Valencia College 1995 — 1997
A.A. Degree, Architecture
Ascend Learning April 2011 - Present
Design that Matters March 2008 - Present
Cisco Systems January 2010 - August 2010
Starent Networks July 2008 - January 2010
Aspect Software October 2005 - July 2008
DLA Piper US LLP September 2003 - September 2005
Testa, Hurwitz & Thibeault, LLP January 1992 - September 2003
Gadsby Hannah LLP September 1986 - December 1991
Skills
Corporate Governance, Mergers, Private Equity, Venture Capital, Intellectual Property, Sarbanes-Oxley, Employment Law, IPO, Securities, Corporate Law, Licensing, Open Source, Enterprise Risk..., International, Software, Telecommunications, Medical Devices, Biotechnology, Legal Compliance, Board Governance, Golf, Mergers & Acquisitions, Software Licensing, Trademarks, Competition Law, Patents, Commercial Litigation, SEC filings, Governance, Litigation, Securities Regulation, Joint Ventures, Executive Management, Contract Negotiation, Start-ups, Due Diligence, Litigation Management, Management, Privacy Law, Acquisitions, Trade Secrets, Corporate Development, Enterprise Software, Risk Management, Finance, Cyberlaw, Data Privacy, Leadership, M&A experience, Strategic Partnerships
Education
University of California, Hastings College of the Law 1982 — 1986
J.D., Law
Westmont College 1978 — 1982
B.A., Social Sciences, Economics
Annik Systems Private Limited January 2015 - Present
MS Consulting Services, LLC December 2002 - January 2015
Microsoft January 2014 - May 2014
Aspect Software March 2013 - September 2013
Microsoft - Research Engineering & Design January 2013 - May 2013
Microsoft - QBE April 2012 - January 2013
Microsoft - IEB Digital Supply Chain December 2011 - April 2012
Microsoft - O365 February 2011 - November 2011
Expedia June 2010 - July 2010
Microsoft - Global Consumer Support March 2008 - October 2008
Skills
SDLC, Business Process..., PMP, Business Intelligence, Cross-functional Team..., Software Project..., Project Management, Information Technology, Business Process, Agile Project Management, Strategy, Management, Enterprise Software, Vendor Management, Program Management, System Deployment, Business Planning, Organizational..., Business Strategy, Strategic Leadership, New Business Development, Thought Leadership, Leadership Development, Solution Architecture, Agile Methodologies, Process Improvement, Consulting, Change Management, Business Transformation, Leadership, Analytics, Risk Management, Telecommunications, Security, Business Development, Project Planning, Analysis, PMO, Six Sigma, IT Strategy, Service Delivery, Scrum, Microsoft Technologies, Integration, Professional Services
Education
University of Central Missouri 1988 — 1991
BS/BA
Center High School 1982 — 1986
Bachelor of Science (B.S.)
Cisco Systems February 2007 - Present
Cisco Systems June 2006 - January 2007
Aspect Software October 2004 - January 2006
Aspect Communications December 1999 - December 2003
Computer Curriculum Corporation February 1992 - December 1999
Skills
Perl, Unix, XML, Databases, Oracle, SQL, Integration, Cisco Technologies, ClearCase, Linux, Apache, JavaScript, CVS, C, TCP/IP
Education
University of California, Santa Cruz 1985 — 1990
BA, Computer Science
Root May 2011 - Present
Aspect Software July 2002 - April 2011
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 2002 - 2005
Sphera Optical Networks 2001 - 2001
iSalvage.com 2000 - 2000
Keane, Inc. 1997 - 2000
Hedge & Company, Inc. 1995 - 1997
Skills
Internal Communications, Social Media, Lead Generation, Public Relations, Integrated Marketing, Thought Leadership, Content Creation, Media Relations, Marketing Communications, Corporate Communications, Online Marketing, Event Planning, Strategic Communications, Direct Marketing, Blogging, Social Media Marketing, Writing, Press Releases, B2B, Speech Writing, Analyst Relations, Brand Development, B2B Marketing, Communications Strategy, Online Advertising, Content Strategy, Strategy, Market Planning, Market Research, Newsletters, Marketing Management, Leadership, Demand Generation, Management, Competitive Analysis, Marketing, Brand Management, Creative Direction, Product Marketing, Brand Awareness, Trade Shows, Program Management, Digital Strategy, Sales, Strategic Partnerships, Multi-channel Marketing, Marketing Strategy
Education
University of Michigan 1990 — 1994
BA
RepublicBankAz,N.A. April 2013 - Present
Aspect Software February 2013 - Present
RepublicBankAz,N.A. 2007 - April 2013
JDA Software September 2001 - January 2013
Ernst & Young 1994 - 2001
Education
University of Arizona 1990 — 1994
Aspect Software August 2007 - Present
Aspect Software July 2005 - August 2007
Mercury Insurance 2003 - 2005
ClientLogic 2002 - 2003
TCS Management 1999 - 2001
Skills
Call Center, Call Centers, Workforce Management, Contact Centers, Unified Communications
Education
University of Dayton 2001 — 2005
BS, Marketing
University of Dayton
MBA, Business Administration
Aspect Software April 2011 - September 2013
Aspect Software August 2008 - April 2011
Quilogy October 2004 - August 2008
Skills
Performance Point, SSRS, SharePoint, Microsoft Technologies, Microsoft Office..., WCF, SSIS, InfoPath, Microsoft CRM, SharePoint Designer, TFS, T-SQL
Education
University of Northern Iowa 2000 — 2004
MIS
Fay Spofford & Thorndike December 2014 - Present
Fay Spofford & Thorndike December 2013 - December 2014
Aspect Software November 2012 - December 2013
Aspect Software October 2007 - November 2012
CVS May 2007 - October 2007
EMC June 2005 - April 2007
Skills
Employee Relations, Performance Management, HRIS, Recruiting, Human Resources, Talent Management, Workforce Planning, Deferred Compensation, Applicant Tracking..., Onboarding, Project Management, Talent Acquisition, Employee Engagement, Benefits Negotiation, Internet Recruiting, Succession Planning, College Recruiting, Personnel Management
Education
University of Massachusetts, Amherst 2001 — 2005
Aspect Software Vice President / Director of Data ManagementDress for Success Greater Orlando2005 - Present
Aspect Communications 1997 - Present
Aspect Software 1997 - 2007
Harmon Glass Network 1994 - 1997
Harmon AutoGlass 1994 - 1997
Harmon Autoglass / Dwyer Group 1990 - 1994
Orlando Thunder Football Team 1985 - 1988
Skills
Telecommunications, Call Center, IVR, Workforce Management, CTI, Unified Communications, Contact Centers, Professional Services, Troubleshooting, ACD
Education
University of Central Florida - College of Business Administration 1992 — 1995
MBA
University of Florida
Aspect Software June 2002 - Present
Aspect 1996 - Present
Aspect Software 2002 - August 2012
Skills
IVR
Education
University of New Hampshire 1986 — 1991
GE Healthcare January 2015 - Present
GE Healthcare April 2013 - January 2015
Aspect Software September 2012 - April 2013
Heartland Payment Systems August 2011 - September 2012
Aspect Software April 2008 - August 2011
UPS June 2002 - April 2008
Skills
SQL, Microsoft Office, Oracle, SQL Server, Software Project..., Agile Project Management, Master Data Management, Healthcare IT, PL/SQL, Requirements Analysis, Business Analysis, SSIS, Data Warehousing, Software Development, T-SQL, Agile, SharePoint, Microsoft Technologies, SDLC, Database Design, ETL, ASP, Team Leadership, Visio, Scrum, Databases, Professional Services, Data Modeling, MS Project, Database Administration, Healthcare Information..., Microsoft SQL Server, Agile Methodologies, Unix, Enterprise Software, Software Documentation, Business Intelligence, Program Management, SSRS, Project Management, Enterprise Architecture, Solution Architecture, Strategy, IT Strategy, Microsoft Project
Education
University of Louisville 2005 — 2007
MBA, Entrepreneurship, Leadership
University of Louisville 1997 — 2002
BSBA, Computer Information Systems (CIS)
Aspect Software July 2013 - Present
Voxeo March 2008 - July 2013
Voice One May 2003 - February 2008
Siemens ICN December 1990 - April 2003
Skills
VoIP, SIP, Cloud Computing, IVR, Linux, Telecommunications, CTI, IP, Wireless, Software Development, Integration, Mobile Devices, Software Engineering, SaaS, TCP/IP, Network Design
Education
University of Central Florida 1988 — 1990
Bachelor of Science, Computer Science
Aspect Software March 2015 - Present
AVST March 2012 - February 2015
ShoreTel 2010 - May 2012
Nortel Networks September 2006 - 2010
Siemens June 1999 - October 2006
Xerox 1997 - 1999
Skills
Unified Communications, Managed Services, WAN Optimisation, Load Balancing, VoIP, Telephony, Avaya, Solution Selling, SIP, Unified Messaging, Contact Centers, Video Conferencing, Telecommunications, Channel, Wireless, SIP Trunking, SaaS, Enterprise Software, Data Center, Networking, Cloud Computing, Professional Services, Channel Partners, MPLS, IVR, Co-location, Cisco Technologies, IP, CTI, Sales Engineering, Hosted Services, Management, Ethernet, LAN-WAN, Direct Sales, WAN, Call Centers, Network Design, Salesforce.com, Strategic Partnerships, Account Management, Go-to-market Strategy, Sales Process, Sales, Virtualization, Avaya Technologies
Education
University of Hawaii - College of Business Administration
Bachelor of Business Administration (B.B.A.)
Aspect Software January 2010 - Present
Quilogy March 1998 - January 2010
Electronic Data Systems 1991 - 1998
Skills
CSS, SASS, HTML, HTML 5, jQuery, Responsive Web, C#, ASP.NET, .NET, SharePoint, Visual Studio, XML, XSLT, XHTML
Education
University of Missouri-Rolla 1991 — 1996
MS, Computer Science, emphasis on Artificial Intelligence
University of Missouri-Saint Louis 1986 — 1989
BS, Computer Science
University of the Philippines 1984 — 1986
Monsanto September 2013 - Present
Aspect Software May 2004 - August 2013
Skills
SharePoint, Microsoft Office..., Business Analysis, Microsoft SQL Server, Agile Methodologies, .NET, WCF, Cloud Computing, C#, ASP.NET, SharePoint Designer, Business Intelligence, Software Project..., Requirements Analysis
Education
University of Missouri-Saint Louis 2000 — 2003
Bachelor of Science (B.S.), Computer Science
Accenture 2013 - 2014
EOHHS State of MA July 2012 - September 2012
Polaris-Barclays 2011 - 2012
Aspect Software 2010 - 2010
Sonus 2009 - 2010
Telcordia Technologies September 2005 - October 2007
Syntel 1997 - 2000
Skills
Software Development, Oracle, SOA, Java, Unix, JSP, Software Project..., XML, SDLC, Web Services, Agile Methodologies, Java Enterprise Edition
Education
University of Mumbai 1992 — 1996
Aspect Software October 2011 - Present
IMG Associations January 2010 - October 2011
Raytheon May 2003 - March 2008
TransDigital Solutions 2001 - 2002
Travelago.com May 2000 - May 2001
University of Kentucky September 1998 - May 2000
University of Kentucky September 1996 - August 1998
Skills
AJAX, C#, jQuery, T-SQL, HTML 5, VB.NET, CSS, Microsoft Certified..., MCSD, Javascript, Windows 8 Apps, .NET, Software Development, Visual Studio, Web Development, Microsoft SQL Server, SQL Server Management..., XML, Subversion, JavaScript, IIS, Perl, ASP.NET MVC, System Architecture, Apache, Linux
Education
University of Kentucky 1996 — 2002
Bachelor of Science, Computer Science
MYCOM OSI December 2014 - Present
Aspect Software February 2013 - December 2014
Md7 January 2012 - February 2013
BeyondTrust February 2011 - January 2012
Escalate Retail December 2005 - February 2011
Accredited Home Lenders, Inc. November 2003 - December 2005
Skills
Financial Analysis, Revenue Recognition, General Ledger, Financial Modeling, Budgets, US GAAP, Accounting, Forecasting, GAAP, SEC filings, Internal Controls, Cash Management, Financial Reporting, Accounts Payable, Account Reconciliation, Financial Statements, Sarbanes-Oxley Act, Financial Accounting, CPA, Accounts Receivable, Auditing
Education
University of Central Oklahoma 1998 — 2003
Bachelor of Science (B.S.), Accounting
Aspect Software July 2010 - Present
Aspect 2010 - 2013
Aspect Software 2010 - 2013
C@T Computer Training and Consulting 1995 - 2012
CaT Computer Training LLC June 2006 - July 2010
Strategic Technologies June 2005 - June 2006
Quilogy March 2000 - June 2006
Quilogy 2000 - 2005
GE Capital 1998 - 1999
AON 1990 - 1998
Skills
Oracle, Linux, Unix, MySQL, SharePoint, System Administration, Business Analysis, .NET, Troubleshooting, Project Management, Microsoft SQL Server, Software Development, SQL, Account Management, Training, Java, Cloud Computing, Databases, Database Administration, Enterprise Software, Database Design, SDLC, Integration, Requirements Analysis, Data Warehousing, Visio, Data Modeling, Disaster Recovery
Education
University of Missouri-Saint Louis 1973 — 1978
Bachelor of Science (BS), Biochemistry and Molecular Biology
Augustinian Academy 1969 — 1972
Independent HR Consultant September 2015 - Present
Cubist Pharmaceuticals July 2013 - June 2015
Aspect Software July 2007 - June 2013
Aspect Communications February 2004 - July 2007
Aspect Communications October 2003 - February 2004
Cowen and Company August 2002 - September 2003
The Boston Consulting Group 1995 - 1997
Skills
Performance Management, Employee Relations, HRIS, Talent Acquisition, Workforce Planning, Talent Management, Onboarding, Applicant Tracking..., Employment Law, Internet Recruiting, Vendor Management, Deferred Compensation, College Recruiting, Human Resources, Management, HR Policies, Benefits Negotiation, Personnel Management, Employee Benefits, Screening, Sourcing, Benefits Administration, Executive Search, Screening Resumes, Organizational..., Employee Training, HR Consulting, Organizational Design, Hiring, Graduate Recruitment, Succession Planning, Employer Branding, Employee Engagement, Recruiting, Interviews, HR Transformation, Technical Recruiting, Compensation & Benefit, Temporary Placement, IT Recruitment, Taleo, Recruitment Advertising, Leadership Development, Career Development, Executive Coaching
Education
University of California, Berkeley 1997 — 2001
Bachelors of Science, Psychology
Lucidity Consulting Group April 2013 - Present
INT Technologies / Independent Contractor February 2006 - Present
Aspect Software October 2011 - October 2012
Oracle 1994 - 2006
Skills
Oracle E-Business Suite, Oracle R12 Financials, SLA - Subledger..., AGIS - Advanced Global..., UPK, Oracle Tutor, Visio, Auditing, Business Analysis, Instructional Design, Financial Reporting, SQL, Accounting, FrameMaker, Software Documentation, Oracle Applications, Oracle, SDLC, Financials, Integration, Enterprise Software
Education
University of Houston
MBA, Finance
University of Houston
BBA, Accounting
Aspect Software March 2015 - Present
Windstream Communications July 2012 - March 2015
Avaya September 2005 - July 2012
Alltel September 1999 - September 2005
Inter-Tel August 1994 - September 1999
ITS 1994 - 1999
Skills
Unified Communications, Solution Selling, Consultative Selling, Managed Services, Avaya, VoIP, Call Center, Telephony, SIP, PBX, Channel, Sales Support, IP, Telecommunications, SIP Trunking, UC, Territory, Direct Sales, Selling, Contact Centers, Wireless, MPLS, Sales Operations, Channel Partners, Professional Services, Call Centers, Sales, Avaya Technologies
Education
University of Kentucky 1987 — 1991
BS, Accounting
Aspect Software July 2014 - Present
Aspect Software February 2012 - Present
Aspire Technologies February 2005 - February 2012
Oracle 2002 - 2005
Skills
CRM, Marketing Strategy, Management, Sales, Marketing, Business Intelligence, Strategy, Customer Service, SaaS, Cloud Computing, Account Management, Salesforce.com, New Business Development, Sales Management, Solution Selling, Key Account Management, Partner Management, Telecommunications, Managed Services, Strategic Partnerships, Business Analysis, Lead Generation, Go-to-market Strategy, Strategic Planning, Pre-sales, Business Development, Mobile Devices, Direct Sales, Email Marketing, Online Marketing, B2B, Enterprise Software, Start-ups, Business Strategy, Channel Partners, Consulting, Call Centers, Business Alliances, Product Marketing, Social Media Marketing, Cross-functional Team..., Demand Generation, VoIP, Multi-channel Marketing, Hosted Services, Sales Process, Unified Communications, Sales Operations, Product Management, Professional Services
Education
University of Central Florida
BA, Marketing, Mass Communication, Health Services Administration
Seminole High School
Aspect Software PurchasingL-3 CommunicationOctober 2003 - August 2007
Education
University of Massachusetts Lowell 1981 — 1988
Trellis Bioscience April 2002 - Present
Arzoon October 2000 - November 2001
Aspect Software August 1999 - September 2000
SAIC May 1999 - August 1999
Scripps Institution of Oceanography October 1998 - February 1999
InVision Technologies June 1998 - September 1998
Education
University of California, San Diego 1994 — 1999
Bachelor of Science, Cognitive Science, Computation specialization
NetApp 2008 - Present
Adobe Systems September 2007 - August 2008
Aspect Software July 1999 - December 2006
Skills
SaaS, Call Center, Account Management, SAP, Business Analysis, Process Improvement, Order Management, Revenue Recognition, Forecasting, Siebel, Business Process..., Professional Services, Cross-functional Team..., Team Leadership, Sarbanes-Oxley Act, Sales Operations, Leadership, Project Management
Education
University Of Phoenix 2005 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Tech Mahindra August 2010 - Present
Network Services Plus, Inc. March 2007 - September 2010
Aspect Software 2005 - 2005
Education
University of Mumbai 1999 — 2003
Aspect Software January 2011 - Present
Aspect Software July 2005 - January 2011
Concerto Software January 2002 - July 2005
Davox June 1999 - January 2002
Skills
Python, SQL, C#, Integration, Professional Services, Enterprise Software, IVR, CTI, Unified Communications, ACD, System Deployment, Pre-sales, Solution Architecture, Telephony, Call Centers, Contact Centers, Telecommunications, Unix, Service Delivery, Requirements Analysis, Call Logging, Software Development, TCP/IP, Linux, Solaris, Operating Systems
Education
University of Massachusetts Lowell
BS, Computer Science
UCSC 2012 — 2012
Python for Programmers
Health Choice Network August 2009 - Present
ASPECT SOFTWARE December 2008 - August 2009
Western Union January 2007 - November 2008
Momentum Consulting Corporation June 2004 - December 2006
DataLoom Solutions July 2001 - March 2004
Physician Corporation of America July 1990 - June 2001
Skills
Cloud Computing, Single Page Application..., Project Management, IT Management, Strategic Planning, Client Relation..., Vendor Management, Change Management, Project Oversight, Team Building, Integration, Management, Business Intelligence, MS Project, ASP.NET, Visual C#, JavaScript, HTML 5, CSS 5, jQuery, AJAX, MVVM, Web APIs, LINQ, OAuth2, Kendo UI, Microsoft SQL Server, MS Reporting Services, MS Analysis Services, Software Development, SDLC, Databases, Agile Methodologies, SQL, Requirements Analysis, T-SQL, Software Documentation, Database Design, VB.NET, Web Applications, SSIS, Microsoft Project, Subversion, Program Management, Windows Azure, C, C++, SOA, Web Services, .NET
Education
University of Oklahoma 1986 — 1990
BSEE, Computer Engineering
Watts Water Technologies March 2013 - Present
US Air Force Reserve July 2012 - July 2013
Aspect Software September 2012 - March 2013
US Air Force Reserve September 2009 - June 2012
United States Air Force December 2003 - September 2009
Skills
Access, PowerPoint, Excel, Vertex, QAD, Cognos, Oracle
Education
University of Massachusetts at Lowell
Master of Business Administration (MBA)
University of Massachusetts at Lowell
Bachelor of Business Administration, Accounting and Corporate Finance
Community College of the Air Force
Associate in Applied Science, Aviation Maintenance Technology
Advanced Resources December 2013 - Present
Aspect Software September 2004 - April 2013
Rockwell FirstPoint October 2000 - September 2004
Continental Grain compnay August 1990 - September 2000
Skills
Sarbanes-Oxley Act, Financial Reporting, Oracle E-Business Suite, Accounting, Oracle Applications, Process Improvement, FRx, Project Accounting, ACD, SEC filings, Cost Accounting, Finance, Accounts Payable, Access, Budgets, Acquisition Integration, General Ledger, Hyperion Enterprise, US GAAP, Internal Controls, Account Reconciliation, Essbase, Oracle
Education
University of Illinois at Chicago 1983 — 1987
Bachelors, Accounting
Aspect Software December 2010 - Present
eSchool Solutions, Inc. July 2008 - December 2010
Bright House Networks August 2004 - February 2008
Skills
Linux System..., Networking, Bash, Python, Ruby, Chef, Amazon EC2, Tomcat, MySQL, Software Documentation, Servers, VMware, Unix, Operating Systems, Active Directory, SQL, Linux, Windows Server, Committed to..., Java, Motorcycle Safety, Timely Decision Making, Cloud Computing, Troubleshooting
Education
Valencia Community College
Associate’s Degree, Computer Programming and Analysis
University of Central Florida
Software Development
Hitachi Data Systems April 2013 - April 2014
Cisco (through Adecco) January 2012 - April 2013
Abbott Vascular March 2011 - November 2011
Cisco Systems January 2010 - February 2011
Aspect Software March 2000 - October 2008
IBM March 1990 - February 2000
Skills
Training, Access, Management, System Administration, Outlook, Project Coordination, Analysis, Vendor Management, Purchasing, Human Resources, Sales, Change Management, Process Improvement, Microsoft Office, Visio, Business Process..., Oracle, Event Management, Project Management, Program Management, SharePoint, Microsoft Excel, Forecasting, Business Process, Project Planning, PowerPoint, Team Building, Teamwork, Time Management, Leadership
Education
UC Santa Cruz / San Jose State University
Business, Marketing; Business Law; Advertising; Mathematics
University of California, Santa Cruz
N/A, General Education - Geology
Dignity Health July 2015 - Present
Brooks Automation June 2014 - January 2015
Intuitive Surgical January 2014 - June 2014
NetApp September 2005 - June 2013
Aspect Software 2003 - September 2005
PerkinElmer Optoelectronics 2002 - 2003
`Endwave Corporation 2001 - 2002
Lucent Technologies / Octel Communications 1995 - 2000
Skills
Cross-functional Team..., Project Planning, Program Management, Process Improvement, Management, Manufacturing, Supply Chain Management, Business Process..., Outsourcing, Product Management, Business Analysis, ERP, Integration, Vendor Management, Supply Chain, Inventory Management, Demand Planning, MRP, Continuous Improvement, Product Development, SAP, Analysis, Sales Operations, Supply Management, Business Process, Forecasting, Six Sigma, Materials Management, Strategic Sourcing, Operations Management, Process Engineering, Business Intelligence, Strategy, Change Management, Logistics, Enterprise Software, Product Lifecycle..., Go-to-market Strategy, Professional Services, IT Strategy, CRM, SaaS, Procurement
Education
University of California, Berkeley
BA/MPA, Public Admin / Political Science
Aon Hewitt July 2014 - Present
Orbitz Worldwide September 2012 - June 2014
Comcast October 2009 - September 2012
Aspect Software May 2008 - August 2008
Carlson Wagonlit Travel March 2007 - May 2008
ComEd December 2004 - December 2006
SBC January 2003 - December 2004
SBC January 2002 - January 2003
SBC Advanced Solutions June 2000 - January 2002
Skills
Call Center, Customer Service, Microsoft Office, Cisco Technologies, Avaya, VoIP, Networking, SDLC, Switches, Windows, SQL, Database Administration
Education
DePaul University Computer Info Systems
University of Illinois at Chicago
Genesys February 2014 - Present
Good Technology January 2013 - February 2014
salesforce.com June 2012 - January 2013
Aspect Software June 2011 - June 2012
Skills
Unified Communications, Complex Sales, Solution Selling, SaaS, ACD, IVR, Professional Services, Enterprise Software, Direct Sales, Call Center, Salesforce.com, Cloud Computing, Sales Process, Lead Generation, Telecommunications, Call Centers, Account Management, CRM
Education
Mount Union College
Aspect Software September 2004 - Present
Rockwell FirstPoint September 2001 - September 2004
Skills
CCNA, Agile Methodologies, Vendor Management, Integration, Software Development, HTML, CCVP, Cloud Computing, Enterprise Software, SharePoint, VoIP, ClearCase, CCDA, SaaS, XML, Unified Communications, Project Management, Solution Architecture, Software Project..., Visio
Education
University of Illinois at Chicago
Computer Engineering
Focal Point Solutions LLC May 2014 - Present
ShareSquared, Inc. January 2014 - May 2014
Software Information Systems, LLC July 2011 - December 2013
Aspect Software August 2009 - July 2011
University of Louisville October 2004 - August 2009
Skills
SharePoint, SharePoint Designer, Microsoft Office..., Visual Studio, C# 4.0, WCF, Silverlight, Active Directory, sharepoint 2010, IIS, VB.NET, Microsoft SQL Server, Enterprise Search, Microsoft Office, Software Development, Software Project..., Software Installation, Software Design, Databases, SQL, XML, SharePoint Server
Education
University of Louisville 2004 — 2009
CIS
University of Louisville College of Business
Bachelor of Science, Business Administration; Computer Information Systems
Aspect Software July 2013 - Present
Voxeo October 2012 - July 2013
Voxeo September 2011 - October 2012
Voxeo June 2007 - September 2011
The Boeing Company January 2006 - June 2007
Kirchman Corporation July 2005 - December 2005
Convergys January 2000 - July 2005
Skills
Integration, Testing, Agile Methodologies, Software Development, VoIP, IVR, Unix, Quality Assurance, Perl, Software Quality..., Software Engineering, Cloud Computing, XML, Linux, Programming, Solaris, SQL, Test Automation, Scrum, Web Services, Requirements Analysis, SIP, CMMI, TCP/IP, SDLC, Software Project..., Eclipse, SaaS, System Architecture, VXML, Jenkins, Software Design, Telecommunications, Enterprise Software, Solution Architecture, Speech Recognition, Splunk, Squish Automated Testing, Amazon Web Services..., Automated Software..., VMware, Systems Engineering, SOA, Agile Project Management, Professional Services, Atlassian JIRA, Management
Education
University of Central Florida 2000 — 2005
BS, Computer Engineering (Software Concentration)
Valencia College 1999 — 2000
West Orange High School 1996 — 2000
bluebird bio April 2015 - Present
Merrimack Pharmaceuticals August 2014 - April 2015
Merrimack Pharmaceuticals June 2008 - August 2014
Aspect Software 2006 - 2008
Ulvac Technologies 1999 - 2005
Skills
Sop, Microsoft Excel, Biotechnology, Financial Reporting, Revenue Recognition, SEC filings, Accounting, Financial Analysis, Due Diligence, General Ledger, Financial Modeling, Accounts Payable, Pharmaceutical Industry, Forecasting, Sarbanes-Oxley Act, Accounts Receivable
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1994 — 1999
BS, Business Administration with a concentration in Accounting
NRHS
NRHS
Aspect Software July 2013 - Present
Voxeo 2006 - Present
Skills
CTI, IVR, SIP, TTS, Speech Recognition, Unified Communications, VoIP, Telephony, Speech, Cloud Computing, Call Center, Telecommunications, Engineering, Nuance, Hosted Services, ACD, XML, Customer Relations, SaaS, Media Gateways, Selling, Account Management, Unified Messaging, Speech Technology, SIP Trunking, Asterisk, Call Recording, Call Routing, Voice Mail, IP PBX, ISDN, SMS, Customer Service, Professional Services, Managed Services, Contact Centers, Call Centers, Call Logging, VXML, Mobile Devices, Enterprise Software, Sales Engineering, IP, Network Architecture, Pre-sales, Splunk, Solution Architecture, Session Border..., Integration, Technical Support
Education
University of Central Florida 2002 — 2006
BSBA, Management Information System
Arise Virtual Solutions Inc. February 2012 - Present
Aspect Software April 1996 - November 2003
Education
University of Phoenix 2006 — 2008
MBA, Business Administration
Aspect Software June 2001 - Present
Skills
SQL, Sybase ASE, Sybase, Microsoft SQL Server, Oracle, Solaris, Troubleshooting, Telecommunications, Unix, Windows, Business Objects, Requirements Analysis, Visio, SharePoint, Databases, Integration, Business Analysis, Operating Systems, Virtualization, Vendor Management
Education
University of New Hampshire 1980 — 1984
BS, Business Administration and Management, General
Global Eagle Entertainment April 2012 - Present
Textura Corporation January 2007 - June 2012
Aspect Software June 2005 - January 2007
Concerto Software January 2005 - June 2005
Rockwell FirstPoint January 2004 - January 2005
Skills
Python, Git, JavaScript, Linux, PostgreSQL, XML, Apache, Subversion, Software Development, Agile Methodologies, MySQL, Web Development, Web Applications, Django
Education
University of Illinois at Chicago 2002 — 2006
Bachelor of Science (B.S.), Computer Science
Aspect Software June 2015 - Present
Skills
Accounts Receivable, Oracle Applications, Financial Reporting, Credit Analysis, Revenue Recognition, Cash Management, Account Reconciliation, Microsoft Excel, Sarbanes-Oxley Act, SharePoint, Team Leadership
Education
University of Massachusetts at Lowell 1979 — 1980
None, Accounting and Finance