Televerde Company
Industry: Company
DescriptionTeleverde is a business-to-business sales and marketing company. Based in Phoenix, Arizona, the company was founded in 1995 by Ronald Bell and Charles Monroe. Televerde provides customer acquisition management through a variety of marketing services. Headquarters: Phoenix, AZ Founded: 1995 Founders: Ronald Bell, Charles Monroe Type of business: Privately held company
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Televerde Employees
Vaco Technology September 2014 - Present
Kforce Inc. December 2009 - September 2014
FetchBack March 2009 - December 2009
Citrix Online April 2008 - January 2009
Televerde February 2006 - April 2008
Safari Micro September 2004 - February 2006
Insight 1998 - 2004
Skills
Sales, Salesforce.com, Business Development, Account Management, SaaS, Recruiting, Cold Calling, Solution Selling, Technical Recruiting, Direct Sales, Staffing Services, Sales Process, Lead Generation, Strategic Planning, Applicant Tracking..., New Business Development, Temporary Staffing, Sales Management, Managed Services, Leadership, Management, Cloud Computing, Selling, Contract Negotiation, Time Management, Professional Services, CRM, Trade Shows, Marketing, Customer Retention
Education
Arizona State University
Xavier
Axis Marketing and Research 2014 - Present
Pima Animal Care Center September 2009 - August 2012
Televerde March 2008 - March 2009
Skills
Call Centers, Customer Service, Sales, Sales Process, Customer Experience, Customer Satisfaction
Education
Rio Salado College 2008 — 2013
Phoenix College 1984 — 1986
Associate's degree, General Studies/Nursing
Behavior Research Center March 2003 - Present
Architectural Resource Team August 2000 - February 2003
Televerde 1995 - 1998
Skills
Marketing Research, Focus Groups, Market Research, Qualitative Research, Data Collection, Quantitative Research, Customer Insight, PowerPoint, Microsoft Office, Photoshop, Microsoft Excel, CATI, Ethnography, Consumer Behaviour, Adobe Creative Suite, Segmentation, Questionnaire Design, Mystery Shopping, Primary Research, Online Research, Data Analysis
Education
Pima Community College
Rio Salado Community College
Televerde 2015 - Present
HGVisions LLC 2013 - 2015
Savo Group 2011 - 2013
4DAnatomy 2010 - 2011
IBM 2006 - 2009
Plumtree Software 2002 - 2006
MatrixOne 1997 - 2002
Skills
Sales Enablement, Enterprise Software, Solution Selling, SaaS, Professional Services, Software Industry, Lead Generation, Business Development, Business Process, Salesforce.com, Product Lifecycle..., Cloud Computing, Selling, Business Alliances, Go-to-market Strategy
Education
Michigan State University
Bachelor's Degree, Civil Engineering
SAP May 2014 - Present
Televerde October 2008 - Present
Synergy (Inshape International) December 2003 - October 2005
C.L.A.S August 2001 - April 2003
Skills
Customer Service, Team Leadership, Marketing Communications, Payroll, Project Management, Problem Solving, Budget Process, Organization, Communication, Multi Tasking, Leadership, Customer Satisfaction, SAP, Accounts Receivable, Sales, Salesforce.com, Account Management, Sales Process, Cloud Computing, SaaS, Strategy, CRM, Enterprise Software, Lead Generation, Solution Selling
Education
Rio Salado College 2009 — 2010
in process, Business Administration and Management, General
TAG Employer Services 2010 - 2012
Televerde May 2002 - May 2010
Skills
Lead Generation, B2B, Salesforce.com, Solution Selling, Telemarketing, New Business Development, Team Building, Call Centers, Team Leadership, Employee Training, Employee Benefits, Process Improvement, Goal Oriented, Microsoft Excel, Project Management, Cold Calling, Direct Sales, Inside Sales, Microsoft Office
Education
Eastern Arizona College 1997 — 1999
AAS Computer Science, Networking and Data Base Management, 3.76 GPA
Synergy Solutions, Inc. - Scottsdale, AZ January 2015 - Present
B2B Lead Machine January 2010 - August 2012
Televerde May 2009 - June 2010
Skills
Microsoft Word, Sales Process, Microsoft Office, Adobe Acrobat, Microsoft Excel, Photoshop, Customer Service, Process Scheduler, PowerPoint, Outlook, InDesign, Sales Operations, Marketing, Lead Generation, Cold Calling, Team Building, Direct Marketing, Salesforce.com, B2B, Email Marketing, Marketing Strategy, Account Management, Direct Sales, B2B Marketing, CRM, Solution Selling, Sales, Leadership
Education
Rio Salado College 2006 — 2009
Level I & II Adobe Graphic Design Suite Certification
University of Phoenix
Business Administration
ClearCall Solutions September 2013 - October 2014
Televerde December 2012 - July 2013
University of Phoenix September 2010 - October 2012
University of Phoenix March 2005 - September 2009
University of Phoenix January 2002 - March 2005
Skills
Coaching, Customer Service, Higher Education, Management, Leadership Development, Team Leadership, Adult Education, Public Speaking, Public Relations, Volunteering, Communication, Marketing Communications, dance instructor, Social Networking, Success Driven, Employee Relations, Curriculum Development, Educational Leadership, Staff Development, Supervising, Hands-on Training, Sales, Strategic Planning, Leadership, Nonprofits, Recruiting, E-Learning, Team Building, Workshop Facilitation, Admissions, Organizational..., Change Management, Interviews, Enrollment Management
Education
University of Phoenix 2011 — 2016
Doctor of Philosophy (PhD)
University of Phoenix 2007 — 2009
Master's degree
Arizona State University 1999 — 2000
Bachelors of Science
Partners in Action March 2015 - Present
NewLAWu.s. September 2014 - Present
Tallwave May 2012 - May 2014
Televerde May 2007 - July 2012
AZ Tech Council November 2004 - May 2006
Xerox 1974 - January 1999
Skills
Team Leadership, Leadership Development, Mentoring, Telemarketing, Leadership, Marketing Automation, Demand Generation, Lead Management, Lead Generation, B2B Marketing, Salesforce.com, B2B, Marketing Strategy, Product Marketing, SaaS, Sales Process, Integrated Marketing, Direct Marketing, Strategic Alliances, Lead Scoring, Email Marketing, Market Research, Customer Acquisition, Solution Selling, CRM, Strategy, Multi-channel Marketing, Sales, Strategic Partnerships, Go-to-market Strategy, Start-ups, Business Strategy, Entrepreneurship, New Business Development, Business Development, Management, Venture Capital, Start-up Ventures, Marketing, New Ventures, Strategic Planning, Consulting
Education
Syracuse University 1974 — 1974
International Studies, Arts, Language and Economics, Advanced Studies
Long Island University, C.W. Post Campus 1971 — 1973
BA, English and English Education
Cold Spring Harbor HS 1968 — 1971
High School Degree
Televerde February 2015 - Present
Darden August 2013 - November 2014
Hiro's Sushi August 2012 - August 2013
Luxottica Retail July 2011 - April 2012
Skills
Hospitality Industry, Hospitality Management, Food & Beverage, Hospitality, Restaurants, Inventory Management, Front Office, Retail, Customer Service, Sales, Food Service, Customer Satisfaction, Hospitality Service, Hotel Management, Hotels, Guest Service Management, POS, Profit, Restaurant Management, Catering, Event Planning, PowerPoint, Microsoft Office, Social Media Marketing, Time Management, Social Media, Marketing, Leadership, Management
Education
Northern Arizona University 2009 — 2013
Bachelor of Science (BS), Hospitality Administration/Management
Sales Staff LLC September 2014 - Present
Televerde July 2011 - August 2014
Skills
Digital Marketing, Email Marketing, Integrated Marketing, Direct Marketing, Lead Generation, Marketing, Recruiting, Direct Sales, Demand Generation, Sales Process, Solution Selling, Salesforce.com, CRM, Cold Calling, B2B Marketing, B2B, Sales Operations
Education
Grand Canyon University 2015 — 2019
Indiana University-Northwest 1998 — 1999
Televerde October 2012 - Present
Toolbox.com August 2011 - June 2012
Allstate Insurance June 2007 - July 2011
Skills
Leadership, Copywriting, Project Management, Public Speaking, Marketing Strategy, Lead Generation, Marketing, Sales, Salesforce.com, Advertising, B2B, Social Media, Online Advertising, Direct Sales, Social Media Marketing, Strategy, Management, Entrepreneurship, Sales Process, Start-ups, B2B Marketing, Sales Management, Integrated Marketing, Email Marketing, CRM, Digital Marketing, Direct Marketing
Education
Arizona State University 2010 — 2011
Master of Business Administration, Marketing and Business Management
Arizona State University 2002 — 2006
Bachelor of Arts, Journalism and Mass Communication
Barrington High School
YASH Technologies April 2013 - Present
eCoast Sales January 2013 - April 2013
Televerde August 2009 - January 2013
Pinkerton Security March 2000 - March 2002
Price Pfister Inc December 1998 - March 2000
Easton Sports Inc January 1996 - January 1998
McKesson Drug Company January 1994 - January 1996
Skills
Lead Generation, Salesforce.com, Cold Calling, Account Management, B2B, Sales Process, Telemarketing, Sales, Direct Sales, Sales Operations, CRM, Email Marketing, Marketing Strategy, Solution Selling, Marketing, Team Management, Team Leadership, Selling, New Business Development, SaaS, Sales Management, B2B Marketing, Strategy, Business Development, Management, Demand Generation, Direct Marketing, Customer Satisfaction, Training, Process Improvement, Enterprise Software, SAP, Customer Retention, Strategic Partnerships
Education
SAP Partner Certification 2013 — 2014
SAP Support Management & Coordination Certification
Rio Salado College 2007 — 2013
Gavel Club 2009 — 2012
Collins College 2005 — 2006
Information Technology
Glendale Community College
Computer Technology and Web Design
Verdugo Hills High
Televerde March 2015 - Present
Televerde August 2014 - Present
Televerde February 2011 - August 2014
Southwest Dealer Services May 2000 - February 2010
Chandler Rock February 1996 - April 2000
Skills
Accounting, Reporting Metrics, Customer Satisfaction, Sales, Payroll, Process Improvement, Training, Customer Service, Team Building, Project Management, Project Planning, Outlook, Inventory Management, Budgets, Microsoft Office, Sales Management, Team Leadership, Management, CRM, Salesforce.com, Call Centers, Lead Generation
Education
Mt. View High School 1982 — 1985
Phoenix College
Human Resources Management/Personnel Administration, General
SAP September 2015 - Present
Onyx Power & Gas, LLC February 2015 - September 2015
Telereach April 2014 - September 2014
Televerde April 2012 - February 2014
Skills
Account Management, Direct Marketing, Lead Generation, Salesforce.com, Integrated Marketing, Customer Service, Sales, Management, Call Centers, Business Development, Marketing, Email Marketing, Cold Calling, Marketing Management, Enterprise Software, Demand Generation, CRM, Solution Selling
Education
Rio Salado College
Computer technology
MSSQLNerd.com August 2015 - Present
CVS Health June 2015 - August 2015
Televerde January 2015 - March 2015
CVS Caremark Corporation July 2014 - December 2014
John C. Lincoln Health Network May 2011 - July 2013
John C. Lincoln Health Network 2010 - 2011
John C. Lincoln Health Network 2006 - 2010
Skills
Microsoft SQL Server, T-SQL, SSRS, Crystal Reports, Business Objects, Report Writing, Epic Systems, Meditech, Database Administration, Database Design, Data Analysis, System Administration, Microsoft Office, Access, Microsoft Excel, Microsoft Word, PowerPoint, Visio, SharePoint, Customer Service, Project Management, Change Management, Process Improvement, EHR, Software Documentation, Informatics, HL7, Team Management, Process Optimization, Design Thinking, Thinking Outside The Box, Analytic Thinking, Logical Thinker, Ideas Development, Pitching Ideas, Presentation Development, Healthcare Information..., HIPAA, Disaster Recovery, Healthcare, Business Intelligence
Education
Glendale Community College
Phoenix College
SAP May 2014 - Present
Televerde March 2014 - May 2014
Televerde February 2008 - March 2014
Skills
Salesforce.com, Telemarketing, Call Centers, B2B Marketing, Account Management, Lead Generation, Inbound Marketing, Microsoft Office, Customer Retention, Cold Calling, Direct Sales, Demand Generation, CRM, Sales Process, Email Marketing, Solution Selling
Education
Rio Salado College 2008 — 2013
Business, Management, Marketing, and Related Support Services
Pima Community College 1999 — 2002
Computer/Information Technology Administration and Management
Televerde 2014 - Present
Skillsoft January 2013 - 2014
New York Life Insurance Company January 2010 - January 2013
Technology in Motion 2006 - 2008
Skills
Sales, Sales Process, Leadership, Salesforce.com, Strategy, New Business Development, Business Development, Networking, Sales Management, Marketing, Outsourcing, Outside Sales, Lead Generation, CRM, Sales Cycle Management, Leadership Development, Demand Generation, Marketing Automation, Eloqua, SaaS, Account Management
Education
Arizona State University
Bachelor's degree
LaborMAX Staffing July 2013 - October 2014
Revana January 2013 - March 2013
Precision Coach Works August 2011 - 2013
Sizzler USA February 2012 - November 2012
Televerde 2010 - 2011
Skills
Training, Facebook, Customer Satisfaction, Leadership, Sales, Management, Team Leadership, Time Management, Sales Process, Social Media Marketing, Team Building, Account Management, Event Planning, Marketing Strategy, Customer Service, Employee Training, Social Media, Advertising, Social Networking, Recruiting, Retail, Teamwork, Marketing, Inventory Management, Salesforce.com, Event Management, Marketing Communications, Customer Retention, Cold Calling, Human Resources, New Business Development, Hiring, Online Advertising, Hospitality, Coaching, Marketing Management, Public Relations, Direct Sales, CRM, Sales Management, Team Management, Strategic Planning, B2B, Market Research, Sales Operations, Email Marketing, Business Planning, Outlook, Lead Generation, Budgets
Education
Argosy University Phoenix 2013 — 2016
Rio Salado College 2008 — 2011
Total Transit November 2013 - Present
Mesa Chamber of Commerce 2007 - 2014
Cymtec Systems January 2013 - November 2013
Televerde July 2011 - November 2013
Televerde 2000 - 2013
Televerde February 2005 - July 2012
AA-ISP 2005 - 2012
AA-ISP 2005 - 2012
Televerde February 2007 - March 2010
Hard Dollar 2003 - 2006
Skills
Sales Management, Sales Process, Sales Operations, Sales, Marketing, Digital Marketing, Email Marketing, Program Management, Coaching, Lifestyle Coaching, Business Coaching, Business Performance..., Business Performance..., Cold Calling, Call Processing, Call Center, Call Center Development, Nurture, Agent Development, Performance Improvement, Performance Management, Field Marketing, Innovation, Closing Business, Customer Service, Customer Insight, Customer Engagement, Long-term Customer..., Customer Support, Customer Retention, Call Centers, Demand Generation, Direct Sales, Go-to-market Strategy, Lead Generation, Lead Management, Inside Sales, Salesforce.com, Management, Selling, Training, New Business Development, Business Development, CRM, Leadership, Telemarketing, Customer Acquisition, Forecasting, B2B Marketing, Solution Selling
Education
Northern Arizona University 2011 — 2015
Bachelor's degree, General Sales, Merchandising and Related Marketing Operations, 3.5
Predictive Group 2012 — 2012
PI Analyst Certification, Certification
Rio Salado 2010 — 2012
Associates, Business
Predictive Group 2011 — 2011
PI Certified Analyst, Applied Sciences organizational Management
Mesa Community College 2003 — 2006
AA, Education
Televerde July 2011 - Present
Televerde 2004 - June 2011
Transamerica Title Insurance Company September 1991 - December 1995
State Farm Insurance September 1990 - August 1991
Skills
Project Management, Marketing Strategy, Program Implementation, Performance Management, Project Coordination, Client Liaison, Lead Generation, Demand Generation, Inbound Marketing, Sales Process, B2B Marketing, Call Centers, Salesforce.com, Training, Integrated Marketing, Marketing Automation, CRM, Business Development, Sales, Leadership, Solution Selling, Multi-channel Marketing, Telemarketing, Lead Management, Customer Acquisition, Customer Engagement, B2B
Education
Northern Arizona University 2011 — 2013
Bachelor, Technology Management
SAP July 2013 - Present
Televerde March 2011 - July 2013
Rhino Staging & Event Solutions 2005 - 2006
Impact LTD May 1993 - July 1993
Impact LTD 1990 - 1990
Skills
Demand Generation, Salesforce.com, B2B, Marketing Automation, Marketing Strategy, Cold Calling, Direct Marketing, Customer Acquisition, Lead Generation, Strategic Partnerships, Sales Process, Enterprise Software, Marketing, Solution Selling, Product Marketing, CRM, Direct Sales, Digital Marketing, Sales Operations, Business Development, SaaS, Customer Retention, Analytics, Market Research, Customer Satisfaction, Online Marketing, Social Media Marketing, New Business Development, Cloud Computing
Education
Rio Salado College 2007 — 2010
Ohlinger Indus September 2014 - Present
Synergy Solutions, Inc. - Scottsdale, AZ December 2013 - September 2014
B2B Lead Machine March 2012 - December 2013
Televerde April 2010 - March 2012
Arizona State Land January 2005 - January 2008
Skills
Business Development, Sales Management, Marketing, Marketing Strategy, Marketing Communications, Market Research, Direct Sales, Sales Process, Sales Presentations, IT Solutions, Microsoft Office, Storage, Software, Network Security, Virtualization, Storage Virtualization, Client Liaison, Client Development, Salesforce.com, Lead Generation, Sales, B2B Marketing, Cold Calling, Solution Selling, CRM, Demand Generation, Telemarketing, Lead Management, B2B, Direct Marketing, Account Management, Customer Acquisition, Sales Operations, Customer Retention, Selling, Marketing Automation, Inbound Marketing, Call Centers, Email Marketing, New Business Development, Customer Engagement, SaaS, Digital Marketing, Product Marketing, Strategic Partnerships, Online Marketing, Marketing Management, Online Advertising, Public Relations, Enterprise Software
Education
State Land Figher Fighter 2005 — 2013
State Land Fire Certified, Wild Land Fire Fighting, Certified
Televerde Internal Education/Certificates/Awards 2010 — 2012
Certificates, Information technology Marketing, Certified
Rio Salado College 2004 — 2010
Certification, Information technology
Arizona Culinary Institute 2003 — 2004
Certificate, Cooking and Related Culinary Arts, General
SalesStaff, LLC April 2014 - Present
www.advofight.com March 2013 - Present
SAP March 2010 - January 2014
Televerde August 2008 - January 2014
All about kids Pediatrics, Horizon OBGYN, East Valley Pediatrics, East Valley Family Practice August 2001 - October 2007
Skills
SAP, Crossfit, Muay Thai, Purple Belt, Business Development, B2B, Lead Generation, Cold Calling, Demand Generation, Customer Engagement, Campaign Managment, Building Professional..., Leadership, Sales, Marketing Communications, Time Management, Marketing, CrossFit, CRM, B2B Marketing, Customer Acquisition, Salesforce.com, Sales Process, Enterprise Software, Direct Sales, Strategy, Lead Management, Cloud Computing, Solution Selling, Account Management, Telemarketing, Management, Email Marketing, Customer Retention, Strategic Partnerships, SaaS, Analytics, Mobile Devices, Selling, Professional Services, Sales Operations, Software Industry, Sales Presentations, Product Marketing, Direct Marketing, New Business Development
Education
Arizona State University
Bachelor's degree
Rio Salado College
Rio Salado College
Associate of Arts and Sciences (AAS)
Arizona State University East
Associate of Arts and Sciences (AAS)
Chandler Gilbert Community College 2003 — 2005
Associate of Arts and Sciences (AAS)
PIMA Medical 1999 — 2001
EVIT 1997 — 1999
Nail Tech
SAP September 2014 - Present
SAP June 2013 - September 2014
Televerde October 2011 - June 2013
Skills
Lead Generation, Marketing Communications, Marketing Support, Email Marketing, CRM, Salesforce.com, Cloud Applications, Strategic Planning, Business Intelligence, SAP ERP, Mobile Applications, Data Management, SAP BPC, Analytics, SaaS, SAP, Demand Generation, B2B Marketing, New Business Development, Cloud Computing, Professional Services, ERP, Sales, Enterprise Software, Strategic Partnerships
Education
Rio Salado College
Associate of Arts (AA), General Studies/ Computer Technology
Twin Oaks Tavern May 2010 - Present
Microsoft February 2009 - February 2010
Microsoft February 2009 - February 2010
Microsoft February 2009 - February 2010
Microsoft February 2009 - February 2010
Televerde March 2000 - March 2009
Skills
New Business Development, Team Building, Maintaining Strong..., Web Design, Marketing Communications, Project Management, Cloud Computing, Marketing, Customer Satisfaction
Education
Ashford University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Communication and Media Studies
Rio Salado College University of Phoenix 2001 — 2007
aa in computer usage and technology, Computer Science
Televerde April 2013 - Present
Entertainment Publications August 2008 - December 2012
Wells Fargo January 2007 - August 2008
Wells Fargo Advisors January 2004 - January 2007
Skills
Marketing Strategy, Sales, Sales Process, Direct Marketing, New Business Development, Lead Generation, Cold Calling, Sales Operations, Salesforce.com, Demand Generation, Management, Email Marketing, Integrated Marketing, Sales Presentations, Social Media Marketing, Marketing Communications, Project Management, Consulting, Digital Marketing
Education
Northern Arizona University 2004 — 2008
Bachelor of Science (BS), Speech Communication and Rhetoric, 3.68
Northern Arizona University 2004 — 2008
Bachelor's in Organizational Communication and Marketing, Mass Communication/Media Studies, Marketing
Televerde May 2014 - Present
Skills
Demand Generation, Go-to-market Strategy, SAP, Marketing Strategy, B2B, New Business Development, Sales, Cold Calling, Member of Toastmasters, Professional Skills, CRM, Enterprise Software, Analytics, Customer Acquisition, Staff Development, Sales Management, Customer Retention, Technology, New Business..., Pipeline Development, Business Strategy, Data Warehousing, Strategic Planning, Project Management, GIS, Microsoft Excel, Compliance, Customer Service, Enterprise Architecture, Digital Strategy, Brand Development, Social Media, Channel Partners, Manage Client..., Cloud Applications, Healthcare Information..., Lead Management, Leadership
Education
Northern Arizona University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology Management
Rio Salado College 2010 — 2012
Associate of Arts (AA), Computer/Information Technology Administration and Management
Public Storage April 2014 - Present
Televerde September 2005 - November 2013
Panasonic Document Systems January 1990 - September 1995
Minolta Business Systems March 1989 - August 1990
Skills
Marketing, Social Media Marketing, Team Leadership, Cross-functional Team..., Sales, Sales Operations, Direct Sales, Telemarketing, Campaigns, Campaign Monitor, Campaign Strategies, Entrepreneurship, Data Entry, Restaurants, Organizational..., Call Center, Inbound Lead Generation, Training, Call Centers, Marketing Automation, Selling, Lead Management, CRM, Leadership, Marketing Strategy, Inbound Marketing, Demand Generation, B2B Marketing, Solution Selling, Salesforce.com, Sales Process, Multi-channel Marketing, Market Research, Digital Marketing, Lead Generation, Email Marketing, Product Marketing, Business Development, Software Industry, SaaS, Customer Acquisition, Integrated Marketing, Inside Sales, Cold Calling, Customer Retention, B2B, Customer Engagement
Education
Rio Salado College 2010 — 2012
Los Angeles Valley College 1987 — 1988
None, Marketing
Avista 2015 - 2015
Avista 2015 - 2015
Synergy Solutions, Inc. - Scottsdale, AZ May 2014 - November 2014
SalesStaff, LLC June 2013 - April 2014
Televerde May 2008 - June 2012
Televerde June 2008 - May 2010
AZ DOC January 2008 - June 2008
Tots Unlimited March 1997 - August 2002
Skills
Account Based Marketing, Sales Optimization, Demand Generation, Dialog, Integrated Marketing, Customer Acquisition, New Business Development, Lead Management, Salesforce.com, Inbound Marketing, Lead Generation, Sales, B2B Marketing, Direct Sales, Call Centers, Cold Calling, CRM, Marketing, Sales Process, Email Marketing, Marketing Automation, Account Marketing, Telemarketing, Digital Marketing, Sales Operations, B2B, Leadership, Strategic Partnerships, Direct Marketing, Product Marketing, SaaS, Multi-channel Marketing
Education
Rio Salado College 2011 — 2016
Elementary Education
Rio Salado Community College 2008 2008 — 2010
Computer Technology Application I, Computer Technology
Mesa Community College 1997 — 1999
East Valley InstituteTechnology 1994 — 1997
of, Culinary Arts
Mesa High School 1994 — 1997
Diploma, General Studies
SIGVARIS March 2015 - Present
Vector Marketing July 2009 - Present
Active Forever October 2012 - March 2015
ContentLEAD July 2012 - September 2012
Televerde May 2011 - September 2011
Skills
Social Media, Research, Advertising, Writing, Editing, Blogging, Twitter, Social Media Marketing, Marketing Strategy, Public Relations, Public Speaking, Sales, Customer Service, Medical Devices, Physical Therapy, Sales Operations, salesforce.com, Lead Generation, Solution Selling, Negotiation, Persuasive Presentations, Rehabilitation, Medical Product Sales, Discharge Planning, Marketing
Education
Northern Arizona University 2008 — 2012
Bachelor's Degree, Advertising, Public Relations
Arizona School for the Arts 2003 — 2008
Deutsche Bank July 2011 - Present
Televerde January 2011 - September 2011
Mountbatten Institute August 2009 - December 2010
Deutsche Bank August 2009 - August 2010
Morgan Stanley, Global Wealth Management August 2008 - May 2009
Columbia Partners Investment Management June 2007 - August 2007
Cayuga Venture Fund 2006 - 2006
Skills
Sales, Equities, Risk Management, Hedge Funds, Portfolio Management, Corporate Finance, Due Diligence, Analysis, Capital Markets
Education
St. Mary's University (Mountbatten Institute) 2009 — 2010
MBA, International Business Practice
Cornell University 2003 — 2008
Bachelor of Arts (B.A.), Economic and Organizational Sociology
University of Phoenix April 2015 - Present
University of Phoenix December 2008 - Present
2 Gals Event Planning 2012 - 2015
University of Phoenix November 2005 - December 2008
Meltdown Glass 2003 - 2005
Televerde 2000 - 2002
Skills
Leadership Development, Training, Leadership, Higher Education, Organizational..., Career Development, Customer Service, Recruiting, Coaching, Microsoft Office, Adult Education, Student Affairs, Admissions, Academic Advising, Retaining Customers, Change Management, Research, Emotional Intelligence, E-Learning, Sales Management, Competency Management, Human Resources, Staff Development, Instructional Design, Student Recruiting, Resume Writing, Critical Thinking, Campus, Performance Analysis, Industrial Organization, Academic Administration, Public Speaking, Management, Policy, Student Financial Aid, Student Development, Compliance, Net Promoter Score, People Skills, Strategy, Workshop Facilitation, Team Building, Distance Learning, Conflict Resolution, Employee Training, Enrollment Management, Human Relations, Strategic Advisory, Customer Relations, Promotions
Education
Arizona State University 2002 — 2005
BA, Social Sciences
Western International University 2008 — 2010
MA, Leadership Development
University of Phoenix 2015 — 2016
Masters, Public Administration
Alliance Residential March 2012 - February 2014
Take Charge America June 2009 - March 2012
Grand Canyon University August 2003 - December 2010
Televerde October 2008 - December 2008
Antigua April 2002 - June 2008
Clean Slate Ministries 1997 - 2006
Skills
Instructional Design, Organizational..., Research, Call Center, Curriculum Design, Teaching, Curriculum Development, Leadership Development, Coaching, Team Building, Public Speaking, New Business Development, Vendor Relations, Retail, Adult Education, Management Consulting, Leadership, Staff Development, Time Management, Employee Training, Nonprofits, Customer Service, Call Centers, Management, Project Management, Succession Planning, Marketing, Instructor-led Training, Human Resources, Business Development, Training, Sales, Higher Education, E-Learning, Corners, Learning Management..., Talent Management
Education
Denver Seminary
Masters, Youth and Family Education
Pima Community College
Associates of Science, Business Administration and Management
University of Arizona
Bachelors, Business Administration and Management
Simparel Inc. December 2014 - Present
www.patdickson.com 2012 - Present
Doodlekit 2006 - Present
Hardware and Metal Specialties, Inc. November 2012 - December 2014
Actimize 2010 - 2011
Fluoresco Lighting & Signs 2006 - 2010
iLogistix (aquired by Moduslink) 1999 - 2003
Televerde 1998 - 1999
Karman Law Offices 1994 - 1998
Skills
Contract Negotiation, Construction, Contract Management, Software Licensing, Construction Documents, Professional Services..., Bid Process Management, Labor Management, RFP preparation, Collections, Corporate Development, Settlement, Startup Consulting, Employment Law, Due Diligence, Internal Audit, Compliance Audits, Security Audits, Insurance Planning, Surety Bonds, Project Implementation, Project Planning, Contract Disputes, Construction Disputes, Board Presentations, Dispute Resolution, Resource Management, Revenue Forecasting, Budget Preparation, Financial Planning, Cost Reduction, Cost Accounting, Minutes, Disaster Recovery, Debt Management, Compliance, RFQ, Public Works, RFI, Corporate Governance, Labor Relations, Government Contracts, Strategic Financial..., RFP, Small Business, Start-ups, Consulting, Professional Services, Process Improvement, Intellectual Property
Education
Arizona State University 1998 — 1999
Master of Business Administration (MBA), Information Technology, 4.0
Arizona State University 1998 — 1999
Master of Science (MS), Management Information Systems, General, 3.95
Arizona State University 1991 — 1993
Doctor of Law (JD), Philosophy
Brigham Young University 1987 — 1990
Bachelor's degree, Philosophy
Jefferson City High School
Wells Fargo merchant services June 2015 - Present
Grand Canyon University August 2014 - May 2015
Televerde May 2012 - May 2014
Lia Sophia December 2011 - January 2013
AT&T Mobility January 2012 - May 2012
Chase Card Services November 2010 - January 2012
ACS September 2006 - May 2010
TCIM Services December 1995 - September 2006
Skills
Call Center, Customer Service, Customer Relations, Call Centers, Cold Calling, Human Resources, Leadership, Management, Change Management, Program Management, Sales, Coaching, Account Management, CRM, Direct Sales, Interviews, Salesforce.com, Strategic Planning, Team Building, Sales Management, Training
Education
Cameron University 1999 — 2003
BA, Business Management
IDS Technology Marketing February 2011 - Present
B2B Lead Machine 2009 - 2011
Televerde 2007 - 2009
Skills
Lead Generation, Market Research, Cold Calling, Customer Service, Call Center, Microsoft Office, B2B, Telemarketing, B2B Marketing, Event Management, Sales, Direct Marketing, Account Management, Salesforce.com, Marketing Strategy, Call Centers, Marketing, New Business Development, Business Development, Strategic Partnerships, Demand Generation, Marketing Automation, Selling, Customer Acquisition, Lead Management, Email Marketing, Multi-channel Marketing, Solution Selling, Customer Retention, CRM, Online Marketing, Sales Process, Direct Sales, Sales Enablement, Product Marketing, Inside Sales, Marketing Management, Marketing Communications, Online Advertising, Integrated Marketing, Sales Operations, Channel Partners, SaaS, Inbound Marketing, Digital Marketing, Sales Management, Team Building, Social Media Marketing, Management, Strategy
Education
Rio Salado College 2007 — 2009
Associates Computer Science
Monarch Medical Technologies January 2015 - Present
SAP August 2014 - Present
SAP 2013 - Present
Televerde August 2009 - Present
Kaiser Permanente March 2001 - May 2006
Skills
Lead Generation, Nursing, Computer Technology, Enterprise Software, Marketing, B2B, Public Sector Business..., Enterprise Mobility, Mobile Applications, Mobile Technology, Mobile Device Management, Cold Calling, Cloud Applications, SAP Business ByDesign, Analytics, SAP CRM, Key Account Management, SME, Content Management, Mobile DOCS, MII, Appointment Scheduling, Demand Generation, Healthcare, Lead Management, Salesforce.com, Software Industry, Business Intelligence, Solution Selling, Business Development, Account Management, Sales Process, CRM, Direct Marketing, SaaS, Sales, B2B Marketing, Training, Customer Retention
Education
Rio Salado College 2009 — 2012
Certificate in Level One Computer Technology, Computer Science
City College of San Francisco 1999 — 2001
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Televerde May 2015 - Present
Televerde March 2014 - Present
Televerde May 2013 - Present
Corinthian Colleges 2010 - June 2013
Corinthian Colleges 2011 - 2012
Corinthian Colleges 2010 - 2011
Chipotle Mexican Grill October 2008 - June 2010
LifeLock October 2008 - April 2009
Sherwin-Williams Paints May 2008 - August 2008
Skills
Microsoft Excel, Access, PowerPoint, Compliance, Auditing, Business Analysis, Analytics, Great Plains Software, Training, Analysis, Leadership, Human Resources, Quality Assurance, Customer Service, Team Leadership, Process Improvement, Forecasting, Policy, Data Analysis, Financial Analysis, Internal Audit, Budgets, Financial Reporting, Strategic Planning, Research, Team Building, Coaching, Accounting, Business Process..., Outlook, Project Management, Cross-functional Team..., Time Management, Project Planning
Education
Arizona State University 2004 — 2009
Bachelor's degree, Business and Psychology
Goodman
Seton Catholic High School
Spectrum Technologies September 2015 - Present
Independent Consultant April 2015 - September 2015
Canidium May 2013 - March 2015
CompensationMaster October 2012 - May 2013
Independent Consultant June 2012 - October 2012
The Alexander Group January 2009 - June 2012
The Alexander Group January 2005 - January 2009
The Alexander Group January 2005 - January 2006
The Alexander Group October 2003 - January 2005
Televerde July 2002 - May 2003
Skills
Relationship Development, Marketing Strategy, Social Networking, Sales Operations, Marketing, Medical Devices, Sales Process, Go-to-market Strategy, CRM, Global Business..., SaaS, Business Development, B2B, Product Marketing, Strategic Partnerships, Competitive Analysis, Leadership, Management, Business Planning, Management Consulting
Education
Arizona State University 1985 — 1989
Business Administration
America Move Assist January 2014 - Present
Lifecycle Business Solutions 2010 - February 2013
Televerde July 1999 - April 2010
Skills
New Business Development, Lead Generation, Leadership, Marketing, Social Media, Team Building, Strategic Planning, Marketing Strategy, Management, Sales, Direct Marketing, Solution Selling, Cold Calling, Salesforce.com, Analysis, Account Management, Sales Process, Call Centers, CRM, Email Marketing, Customer Service, Sales Management, Market Research, Marketing Communications, B2B, Selling, Business Development, Direct Sales, Social Media Marketing, Sales Operations, Microsoft Office
Education
San Jacinto College 2012 — 2014
Associate's Degree
Mesa Community College 1989 — 1992
Rio Salado College
University of Phoenix
Televerde June 2008 - Present
Sellstate NRES Arizona January 2009 - March 2010
NB Andrews & Associates January 2009 - March 2010
Millennium Digital, Inc. May 1997 - June 2008
Education
Arizona State University 1987 — 1991
Business
Ride This Transportation March 2014 - Present
Televerde September 2010 - September 2013
Okland Construction November 2004 - April 2009
Skills
Contract Negotiation, Contract Management, Construction Management, Sales, Account Management, Marketing, Salesforce.com, New Business Development, CRM, Strategic Planning, Training, Value Engineering, Team Building
Education
Mesa Community College 1997 — 1999
Associates, Applied Science Computer Technology
BMS Insurance Solutions January 2011 - Present
Target250 September 2009 - September 2010
MarketNutt August 2008 - September 2009
Televerde August 2002 - August 2008
Ameriquest Mortgage November 1999 - November 2000
Chase Manhattan Bank August 1998 - November 1999
Education
University of Phoenix 2006 — 2009
Bismarck State College 2003 — 2005
Rimamc Consulting, LLC November 2010 - Present
G/O Digital (A Gannett Company) May 2013 - July 2015
Televerde June 2012 - May 2013
Cumming Corporation 2006 - 2010
Perini Building Company 2000 - 2006
Skills
Employee Relations, HRIS, Onboarding, Talent Acquisition, Employee Engagement, Performance Management, Deferred Compensation, Employee Benefits, New Hire Orientations, Human Resources, Talent Management, Benefits Administration, Leadership, Management, Labor Relations, Grievances, Policy, EEO, Job Analysis
Education
Kansas State University
Bachelor of Science (B.S.)
U.S. Equal Employment Opportunity Commission May 2015 - Present
U.S. Equal Employment Opportunity Commission March 2014 - Present
Dress for Success Phoenix June 2010 - Present
U.S. Equal Employment Opportunity Commission May 2010 - March 2014
Televerde October 2006 - February 2010
Arizona Department of Transportation - Phoenix Construction District June 2004 - March 2005
Arizona Department of Transportation - Statewide Project Management December 2001 - June 2004
Skills
Highly Detailed, Multitasking Skills, Conversational Spanish, Inventory Management, Highly Organized, Exceptional People..., Integral Team Player, Excellent Oral &..., Committed to Superior..., Nonprofits, Customer Service, Microsoft Office, Office Management, Data Entry, Invoices, Internet Research, 10-Key, Telephone Reception, Microsoft Word, Microsoft Excel, PowerPoint, Novell Groupwise, Document Management..., Integrated Mission..., FOIA Tracking System..., Accounts Payable, Confident and Poised, Highly Adaptive, Always Willing to Learn, Motivated self-starter, Problem Solving, Highly Reliable, Postive and Cheerful..., Dedicated Professional, Training, Invoicing, Groupwise, Management, Calendaring, Outlook, File Management, Call Centers, Calendars, Online Research, Telephone Skills, Fax, Spreadsheets, Filing, 10 Key, Travel Arrangements
Education
Computer Skills Institute 2010 — 2010
Microsoft Office Suite
Rio Salado College 2006 — 2007
Computer Classes
Pima Community College 1999 — 2000
Business Studies
Adhisakti Solusi January 2013 - Present
Bell Systems, Inc. 2000 - Present
First Call Services, UK, India March 2000 - February 2008
Bridging AZ Furniture Bank 2005 - 2006
DelhiCall Centers, Delhi, India 2000 - 2005
Televerde 1995 - 2000
Leadership 2000 1992 - 1994
Harco Industries (now AT&T Campus Wide) 1989 - 1991
Transform Logic 1986 - 1988
Xerox Computer Services 1972 - 1986
Skills
Call Center, Interactive Marketing, B2B Marketing, Sales Process, Lead Generation, Telemarketing, BPO, P&L Management, Customer Acquisition, Consultative Selling, International Sales, B2B, Start-ups, International Business, Call Centers, Sales, Selling, New Business Development, Business Development, Account Management, Consulting, Team Building, Market Research, Leadership, Program Management, Product Management, Mergers & Acquisitions, Business Strategy, Management, Strategic Partnerships, Strategy, Management Consulting, Marketing, Organizational..., Training, Customer Retention, CRM
Education
Sewanee-The University of the South 1994 — 1998
Certificate, Theology
Arizona State University - W. P. Carey School of Business 1981 — 1983
MBA, Executive MBA Program
San Jose State University 1970 — 1972
MS Candidate, Cybernetic Systems - General Systems Theory
The University of New Mexico - Robert O. Anderson School of Management 1966 — 1970
BBA, Marketing
Midwestern State University 1965 — 1966
Seoul American High School 1960 — 1964
Diploma, Liberal arts
Televerde January 2015 - Present
The NPD Group, Inc. April 2011 - July 2012
In-Stat, L.L.C. April 2010 - March 2011
In-Stat, a division of Reed Business Information August 1994 - April 2010
Skills
Competitive Analysis, Forecasting, Market Research, Market Analysis, Analysis, Business Strategy, Strategic Planning, Data Analysis, Budgets, Product Marketing, Cross-functional Team..., Product Management, Marketing Strategy, Business Analysis, Analytics, Start-ups, Financial Analysis, Business Development, Accounting, Mergers & Acquisitions, Strategy, Business Planning, Management, CRM, Leadership, Finance, Financial Modeling, Business Intelligence, Team Leadership, Financial Reporting
Education
Keller Graduate School of Management of DeVry University 2007 — 2013
Master of Science, Accounting and Financial Management
University of Phoenix 1994 — 1996
Bachelor of Science, Business Administration
Landmark Education 2012 — 2014
Personal Awareness and Self-Improvement
BeyondTrust April 2014 - Present
Arizona Army National Guard July 2010 - Present
Swiftpage January 2011 - October 2013
Palisade Systems July 2008 - December 2009
Televerde January 2007 - June 2008
PatchLink Corporation April 2002 - August 2006
PatchLink April 2002 - April 2004
Computer Associates May 2000 - April 2002
US Army April 1985 - December 1989
Skills
Sales Management, Direct Sales, Marketing, ACT CRM, Microsoft Office, Hosted Services, Management, Channel Sales, Channel Strategy, Musicians, music, Military, Leadership, Team Leadership, Team Management, Licensing Negotiations, SaaS, Solution Selling, Lead Generation, Account Management, CRM, New Business Development, Marketing Strategy, Entrepreneurship, Program Management, Strategic Planning
Education
University of Phoenix Online 2000 — 2004
MBA, E-Business
Minnesota State University, Moorhead 1990 — 1992
BM - Music Business, Music Business, 3.89
Brookdale Community College
AA - Commercial Electronic Music, Commercial Electronic Music
CSI Power & Environmental Inc. September 2014 - September 2014
SAP July 2014 - September 2014
Televerde May 2013 - July 2014
St. Joseph's Hospital May 2006 - October 2009
Skills
Account Management, Business Development, Marketing, Lead Generation, Leadership, Sales Process
Education
Grand Canyon University 2006 — 2008
Bachelor of Science, Family Practice Nurse/Nursing
St. Petersburg College 2000 — 2004
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Sonora High School 1986 — 1989
Diploma
HaloSource January 2015 - Present
Televerde February 2014 - January 2015
HaloSource November 2012 - February 2014
Lifetouch National School Studios July 2008 - November 2012
Lifetouch National School Studios August 2008 - February 2010
Zodiac Pool Systems, Inc May 2000 - July 2008
Skills
Process Improvement, Sales Management, Strategic Planning, Business Strategy, Budgets, Forecasting, CRM, Key Account Management, Coaching, Account Management, Advertising, Cross-functional Team..., Event Management, Leadership, Management, Marketing, Mergers, New Business Development, Operations Management, Product Development, Retail, Sales, Sales Operations, Strategy, Trade Shows
Education
Arizona State University, W. P. Carey School of Business 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
W.P. Carey School of Business, Arizona State University
Bachelor of Science, Finance
USC Consulting Group 2015 - Present
Televerde 2014 - 2015
Greater Arizona eLearning Association 2011 - 2014
LearnCast Mobile Learning 2012 - 2013
The Gulliver Project, Inc. 2005 - 2012
Information Technology International March 1997 - October 2005
7 Seas Traders 1995 - 1997
ProData, Inc. 1987 - 1995
Hewlett Packard October 1981 - July 1986
Skills
New Business Development, Business Intelligence, Organizational..., International Business, Cross-cultural Training, Global Business..., Public Speaking, Publishing, Strategic Planning, Process Improvement, E-learning Development, Training & Development, International Trade..., Educational Leadership, Educational Services, Curriculum Design, Curriculum Development, Sales Management, Sales Process, Staff Training, Training Delivery, RFP preparation, JIT, Contract Negotiations, Program Development, Program Management, Market Research, Marketing Strategy, Start-ups, E-Learning, Contract Negotiation, Employee Training, Strategy, Coaching, Direct Marketing, Entrepreneurship, Management
Education
Boise State University
MBA, Business
Georgia Institute of Technology
B.S., Industrial and Systems Engineering
Landmark Education
Advanced "Curriculum for Living" Certification
Willow Brook Kindergarten
Recess, Advanced Napping
SalesStaff, LLC December 2013 - Present
SAP July 2013 - December 2013
Televerde January 2005 - June 2013
Skills
Demand Generation, Lead Generation, Marketing, Lead Management, B2B Marketing, Salesforce.com, Sales Process, CRM, Market Research, Direct Sales, Inbound Marketing, Sales Operations, Cold Calling, Customer Acquisition, Sales, Customer Retention, Direct Marketing, B2B, Telemarketing, Solution Selling, Product Marketing, Account Management, Selling, Call Centers
Education
Rio Salado College 2005 — 2007
Computer Technology/Computer Systems Technology
SAP August 2014 - Present
Televerde January 2014 - August 2014
Televerde April 2013 - January 2014
Televerde September 2012 - April 2013
Televerde April 2010 - September 2012
Televerde December 2007 - April 2010
Televerde November 2005 - December 2007
Enrique's Restaurant June 2000 - January 2005
Texas Motor Speedway January 1997 - December 1997
Skills
Competitive Analysis, Professional Services, Account Management, Lead Generation, Cold Calling, Salesforce.com, Demand Generation, Solution Selling, Sales, Sales Prospecting, New Business Development, Prospect Research, Qualifying Prospects, Sales Process, Marketing, Direct Sales, Market Opportunities, B2B, Opportunity Mapping, Identifying New..., Email List Building, Lead, Enterprise Software
Education
Rio Salado College 2006 — 2014
Associate's Degree, Applied Science, Computer Technology, 3.70
Rio Salado College 2006 — 2014
Associate's degree, Computer Technology/Computer Systems Technology
Kaljos Enterprise September 2010 - Present
Aurion Marketing Solutions April 2009 - August 2010
CustomerFunding.com April 2006 - July 2006
Televerde March 2002 - March 2005
Skills
Accounts Payable, QuickBooks, Payroll, Invoicing, Management, Customer Service, Microsoft Excel, Accounting, Marketing, Troubleshooting, Strategic Planning, Databases, Team Building, Microsoft Office, Account Management, Training, Project Management
Education
Western Career Institue, Tempe, AZ 2013 — 2013
Professional Bookkeeping
Rio Salado College 2002 — 2005
Computer Science/ Application Usage
North American College 1986 — 1987
Certificate in Computer Accounting, Computer Accounting, 4.0
Rio Salado College
Computer Technology/Computer Systems Technology
Sore Training
Perfekt Marketing December 2010 - Present
Televerde August 2007 - December 2010
Education
Glendale Community College 2009 — 2011
AA, Business
LifeLock February 2013 - December 2013
PetSmart August 2008 - November 2012
PetSmart June 2007 - July 2008
Centex Homes - Phoenix Division February 2006 - July 2007
Televerde July 2003 - January 2006
Qwest Communications March 2000 - July 2003
AT&T Broadband February 1999 - February 2000
Cox Direct November 1996 - November 1998
Skills
Direct Marketing, Marketing Strategy, Market Research, Email Marketing, CRM, Database Marketing, Analytics, Online Advertising, Segmentation, Marketing, Marketing Research, Multi-channel Marketing, Competitive Analysis, E-commerce, Digital Marketing, Customer Insight, Direct Mail Campaigns, Social Media Marketing, Direct Mail, Market Planning, Strategy, B2B Marketing, B2B, Sales Operations
Education
European University 1995 — 1996
MBA, Emphasis in International Business
North Central College 1988 — 1992
BA, Business
Illinois State University
First Stop Health, LLC May 2011 - Present
Newser, LLC December 2008 - Present
Owler March 2013 - Present
CommunityHealth September 2013 - Present
Zeel Networks, Inc. 2012 - Present
Opportunity International October 2012 - Present
Televerde February 2013 - September 2014
NXNW 2001 - 2014
GuideStar 2004 - 2012
HighBeam, Research, Inc. 2002 - December 2008
Skills
Online Advertising, Product Management, Entrepreneurship, Digital Media, Social Media, Product Development, SEO, Strategic Partnerships, SEM, Start-ups, Publishing, Lead Generation, Social Media Marketing, Social Networking, Content Strategy
Education
Boston University 1976 — 1979
JD
The University of Chicago 1970 — 1974
BA, Ancient Roman History
Televerde January 2015 - Present
Kaiser Permanente November 2008 - 2012
Skills
Training, Microsoft Excel, Customer Service, Sales, Marketing, Management, Microsoft Word, Leadership, Microsoft Office, Research, Project Management, Photoshop, Lotus Notes, PowerPoint, Administrative..., Data Entry, Outlook, Filing, Account Reconciliation, Office Management, Scheduling, Access, Boldchat
Education
Heald College-Hayward 2007 — 2009
Medical Office Management/Administration
Fremont High School 1999 — 2003
Televerde July 2015 - Present
Dex Media, Inc. September 2013 - June 2015
UNIVERSITY OF PHOENIX January 2009 - September 2013
TRADIN' USA September 2008 - November 2008
BLUFISH DESIGN STUDIO April 2008 - July 2008
CLUB MED SALES, INC. October 2007 - April 2008
FOUNTAIN HILLS MONTESSORI SCHOOL August 2006 - June 2007
PANACHE BOUTIQUE September 2005 - May 2006
ASAT, INC. / TOTAL TEST SERVICES, INC. July 1993 - December 1999
LSI LOGIC CORPORATION January 1987 - July 1993
Skills
Management, Program Management, Advertising, Team Building, Negotiation, Sales, Customer Service, Marketing, Microsoft Office, Strategic Planning, Forecasting, Leadership, Training, Project Planning, Recruiting
Education
University of Phoenix 2009 — 2010
Bachelor of Science, Management
San Jose City College 1986 — 1989
Associate of Arts, Business Administration
Mercer County Community College 1982 — 1983
n/a, Data Processing
Rutgers University-New Brunswick 1981 — 1982
n/a, Economics
Southwest Institute of Healing Arts
Yoga Instructor Certification
SAP March 2014 - Present
Televerde 2008 - 2014
Skills
Sales Process, Salesforce.com, Solution Selling, CRM, Lead Generation, Enterprise Software, Direct Sales, SaaS, Demand Generation, Account Management, SAP ERP, Cloud Computing, Business Analysis, Marketing Strategy, Cold Calling, Strategic Partnerships, SAP Implementation, SAP CRM, SAP Netweaver, Requirements Analysis, ABAP, WebDynpro, SQL, Java, SD, SAP Portal, BAPI, SAP CRM Technical
Education
Rio Salado College 2006 — 2010
Pima Community College 2000 — 2002
LGC Associates October 2014 - Present
EMS Vending August 2013 - Present
Ypsi Chicks Pizza January 2014 - September 2014
Televerde April 2012 - July 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Marketing Strategy, Social Media Marketing, Digital Marketing, Online Marketing, SAP CRM, Telemarketing, Telephone Skills, Proficient Typing Skills, Assertiveness, Highly motivated..., Self-driven, Highly Reliable, Great communications..., Great eye for detail, Work Ethic, Lead Generation, Appointment Generation, Events, Complex Sales, Cold Calling, Direct Sales, B2B Marketing, Inbound Marketing, CRM, Demand Generation, Inbound Lead Generation, B2B, Direct Marketing, Solution Selling, Marketing, Online Advertising, Business Development, SAP, Advertising, Customer Acquisition, Marketing Automation, Account Management, New Business Development, Marketing Communications, Social Networking, Leadership
Education
Phoenix College
Fine Arts
Rio Salado College
Business, Management, Marketing, and Related Support Services
Willow Run High School
Televerde August 2011 - Present
B2B Lead Machine January 2009 - August 2011
Best Western International January 2001 - January 2004
Skills
Sales, Marketing Strategy, Salesforce.com, Cloud Computing, Mentoring, Training, Sales Strategy, Enterprise Storage, Cold Calling, Appointment Scheduling, CRM, Marketing, Lead Generation, Strategy, B2B Marketing
Education
Rio Salado College 2012 — 2015
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, A
Psyop March 2014 - Present
MassMarket March 2014 - March 2015
Blumhouse Productions November 2013 - January 2014
42West April 2013 - May 2013
Fox Television 2013 - 2013
Televerde July 2011 - June 2012
Edward Saxon Productions February 2011 - May 2011
Ulrich/Dawson/Kritzer Casting January 2010 - May 2010
Skills
Film Production, Advertising, Writing, Production, Task Management, Social Media, Microsoft Office, Excel, Word, PowerPoint, Final Cut Pro, Email Marketing, Microsoft Word, Microsoft Excel, Producing, Video, Marketing, Editing, Film
Education
Chapman University 2007 — 2011
Bachelor of Fine Arts, Creative Producing with a minor in Political Science
Televerde October 2015 - Present
DOC January 2015 - October 2015
Skills
Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Public Speaking
Education
Indiana State University 1996 — 2001
Bachelor of Science, Fitness and Exercise Science
SAP March 2015 - Present
SAP, contracted via Televerde June 2013 - March 2015
Dance Attack August 2012 - January 2015
Televerde 2009 - 2013
Skills
Lead Generation, Management, Demand Generation, Sales, Marketing, Cloud Computing, SaaS, Business Development, CRM, Business Intelligence, SAP, Sales Process, Solution Selling, Enterprise Software, Analytics, New Business Development, Product Marketing, Leadership, Account Management
Education
Rio Salado College 2013 — 2015
Business Administration and Management, General
Central Arizona College 2012 — 2013
Business Administration and Management, General
Concentrix June 2015 - Present
Concentrix April 2014 - Present
Concentrix August 2013 - April 2014
Avanti Circuits Inc March 2013 - April 2013
ECS June 2012 - November 2012
CPN March 2012 - June 2012
Televerde March 2007 - May 2009
ACI Data Fulfillment June 2002 - July 2004
Skills
Customer Service, Project Management, Customer Satisfaction, Process Improvement, English, Microsoft Word, Management, Training, Call Centers, Troubleshooting, Team Building, Leadership, Data Entry, Research, Outlook, PowerPoint, Microsoft Office, Microsoft Excel, Access, Windows, Microsoft Office 2007, Telephone Skills, HIPAA, Sales, 10 Key, Inventory Management, System Administration, Software Documentation, Computer Hardware, Data Analysis, Payroll, Teamwork, Customer Experience, Time Management, Team Leadership, Social Networking, Process Scheduler, Program Management, Administration, Critical Thinking, Budgets, Project Planning, Team Management, Customer Retention, Salesforce.com, Coaching, Human Resources, Quality Assurance, Analysis, Business Analysis
Education
Rio Salado College 2002 — 2012
Associate's degree, Information Technology
Colorado Technical University
Bachelor's degree, Accounting
SAP May 2014 - Present
Televerde April 2012 - May 2014
Arizona Department of Motor Vehicle August 2002 - August 2003
Skills
B2B Marketing, Lead Generation, Telemarketing, Direct Marketing, Cold Calling, Online Advertising, Salesforce.com, Integrated Marketing, Digital Marketing, Email Marketing, Marketing Strategy, Advertising, Marketing, Marketing Communications, Social Media Marketing, Account Management, Market Research, B2B, Sales, Product Marketing, Inbound Lead Generation, Customer Service, Demand Generation, CRM, SAP, SaaS, Solution Selling
Education
Rio Salado College 2011 — 2015
Associate's Degree, Computer Technology
Sunnyslope High School 1996 — 1997
SAP May 2014 - Present
Televerde January 2011 - May 2014
Skills
Solution Selling, CRM, Salesforce.com, Sales Process, Demand Generation, Direct Marketing, Email Marketing, Marketing Strategy, Sales, Enterprise Software, Business Development, Customer Service, Direct Sales, Social Media Marketing, SAP, Marketing Communications, B2B Marketing, Selling, B2B, Social Media, Customer Satisfaction, Market Research, Product Marketing
Education
Everest College-Phoenix 2006 — 2008
Associate's degree, Paralegal
SAP April 2015 - Present
Televerde April 2010 - Present
Courtesy Chevrolet November 1999 - June 2001
Skills
New Business Development, Healthcare Information..., Management, Leadership, Marketing Strategy, Sales, Cloud Computing, Solution Selling, Lead Generation, CRM, Business Intelligence, Enterprise Software, Demand Generation, SaaS, Customer Service, Sales Process, Account Management, Salesforce.com, SAP, Marketing, SAP CRM, Direct Sales, B2B Marketing, SAP HANA, SAP ERP, Business Development, Microsoft Excel, Windows, Public Speaking, Product Marketing, Strategy, Sales Operations, Business Analysis, Professional Services, ERP, Customer Retention, Hybris, Strategic Partnerships, Purchasing, Market Research, Cloud Applications, Human Resources, Project Management, Team Leadership, Customer Satisfaction, Business Process, Sales Management, Strategic Planning, Integration, Cold Calling
Education
Rio Salado College 2010 — 2019
Associate's degree, Computer Science, A
RADHI 1990 — 1992
Sign English, ASL, Sign Language Interpretation and Translation, A
Televerde May 2015 - Present
Microsoft October 2009 - March 2015
AT&T Mobility/Cingular Wireless 2006 - 2008
Self-employed May 2005 - September 2006
BellSouth International September 1997 - February 2005
DeKalb Chamber of Commerce January 1992 - August 1997
Communications Services August 1989 - August 1991
BanCard S.A. July 1988 - July 1989
AIESEC-United States, Inc. June 1987 - June 1988
Skills
Product Management, Strategic Planning, Product Development, E-commerce, Advertising, Project Management, Product Marketing, Go-to-market Strategy, Strategic Partnerships, Multi-channel Marketing, Marketing Strategy, Competitive Analysis, Product Launch, Mobile Devices, Channel, Marketing, Integrated Marketing, Leadership, Strategy, Business Development, Cross-functional Team..., Analytics, Bing Ads, Business Planning, Program Management, Management, Channel Partners, Team Management, Enterprise Software, International Business, Lead Generation, Sales, Marketing Management, Segmentation, Start-ups, B2B Marketing, Customer Acquisition, Business Alliances, Organizational..., Digital Marketing, CRM, Business Strategy, Customer Experience, Online Marketing, Wireless, Marketing Communications, Bing Ads Accredited...
Education
Kennesaw State University 2002 — 2004
MBA, Business Administration
University of Tennessee-Knoxville
Bachelor's Degree, Marketing
Fleetmatics November 2014 - Present
SMART, Inc. September 2011 - October 2014
Televerde October 2009 - January 2011
Skills
Microsoft SQL Server, Project Management, Microsoft Office, Account Management, Microsoft Excel, Customer Service, Process Improvement, Sales, Solution Selling, Technical Support, SaaS, Sales Process, HTML, Business Development, Cold Calling, Direct Sales, Salesforce.com, New Business Development, Lead Generation, ATV, Surveillance, Camping
Education
Paradise Valley Community College
Computer Technology/Computer Systems Technology
SalesStaff, LLC June 2015 - Present
Televerde November 2005 - December 2013
Skills
Strong administrative..., Exceptional customer..., Type 65 WPM, 10 key..., Knowledge in Microsoft..., Business to business..., Salesforce.com, CRM, Marketing, Sales, Invoicing, Data Entry
Education
Glendale Community College 2009 — 2015
Continuing education toward Associates in Business Administration, Business Administration
SalesStaff, LLC November 2014 - Present
Synergy Solutions, Inc. - Scottsdale, AZ January 2014 - November 2014
B2B Lead Machine September 2012 - December 2013
Televerde June 2011 - August 2012
Skills
Demand Generation, Lead Generation, B2B Marketing, CRM, Market Research, Direct Marketing, Marketing Strategy, B2B, Marketing, Salesforce.com, Marketing Automation, Lead Management, Business Development, Account Management, Telemarketing, Inbound Marketing, Solution Selling, Management, New Business Development, Event Management, Email Marketing, Direct Sales, Cold Calling, Multi-channel Marketing, Sales Process, SEM, Product Marketing, Online Marketing, PPC, SaaS, Customer Acquisition, E-commerce, Marketing Management, Digital Marketing, Strategic Partnerships, Customer Retention, SEO, Go-to-market Strategy
Education
Rio Solado Community College 2010 — 2012
Computer Science
Pima Community College 2001 — 2003
Associate's degree: Nursing
Pima Community College 2000 — 2002
SAP March 2015 - Present
SAP April 2012 - March 2015
SAP Contractor via Televerde August 2011 - April 2012
Televerde February 2006 - August 2011
Skills
CRM, Sales Process, Lead Generation, Selling, Demand Generation, Marketing, Solution Selling, SaaS, Account Management, Cold Calling, B2B Marketing, Management, Business Intelligence, SAP, Direct Sales, Email Marketing, Customer Retention, Telemarketing, Direct Marketing, Sales
Education
Carrington College-Phoenix 1986 — 1987
Dental Assistant, Dental Assisting/Assistant
Apache Junction High School 1982 — 1983
High School, General Studies
SAP May 2014 - Present
SAP June 2013 - Present
Televerde January 2011 - July 2013
Skills
CRM, Lead Generation, Enterprise Software, Business Development, SAP, Solution Selling, SaaS, B2B Marketing, Sales, Salesforce.com, Leadership, Sales Process, Marketing, Management, B2B, Demand Generation, Marketing Strategy, Cold Calling, Customer Acquisition, Marketing Automation, Direct Sales, Strategic Partnerships, Digital Marketing, Account Management, Direct Marketing, Strategy, Cloud Computing, Discrete Manufacturing, New Business Development, Product Marketing, Lead Management, Telemarketing, Selling, Customer Service, Customer Retention, Email Marketing, Sales Operations, Integrated Marketing, Market Research, Customer Satisfaction, Vendor Management, Call Centers, Start-ups, Social Media Marketing, Inbound Marketing, Customer Engagement, Sales Management, Training, Online Advertising, Marketing Communications
Education
Rio Salado College 2009 — 2012
Working on Associates Degree, Applied Science
1GlobalOpp August 2014 - Present
1GlobalOpp for AGNI Consulting Inc August 2014 - August 2014
YASH Technologies March 2013 - August 2014
zPizza in Grayhawk July 2011 - July 2014
SAP February 2012 - March 2013
Televerde July 2008 - March 2012
NB Andrews & Associates 2008 - 2009
Millennum Digital May 1997 - January 2003
LLC July 1995 - May 1997
International Marketing & Lead Concepts January 1989 - July 1995
Skills
Business Development, Marketing, Business Intelligence, CRM, Research, ERP, Enterprise Software..., Enterprise Mobility, New Business Development, Account Management, Enterprise Software, Demand Generation, Salesforce.com, Problem Solving, SaaS, Lead Generation, Solution Selling, Marketing Strategy, Marketing Automation, B2B Marketing, Sales, Management, B2B, Strategic Planning, Cold Calling, Direct Sales, Start-ups, Strategic Partnerships, Sales Operations, Outsourcing, Professional Services, Business Process, Go-to-market Strategy, Cloud Computing, Sales Process, Selling, Channel Partners, Product Marketing, E-commerce, Software Industry, Product Management, Analytics, Strategy, Partner Management, Customer Acquisition, Sales Management, Competitive Analysis, Email Marketing, Executive Management, Online Marketing
Education
Arizona State University 1987 — 1989
Business
San Diego State University-California State University 1990 — 1991
Business
Eastern Hills High School
SAP April 2014 - Present
SAP April 2012 - Present
Televerde November 2010 - April 2012
Food and Beverage industry January 1984 - August 2002
Skills
Business Development, CRM, Lead Generation, Marketing, Sales, Demand Generation, Account Management, Solution Selling, Strategic Partnerships, Leadership, Sales Process, Enterprise Software, Management, Direct Sales, SaaS, Marketing Strategy, Product Marketing, Strategy, B2B Marketing, Sales Operations, Cold Calling, Market Research, Digital Marketing, Key Account Management, Research, Brand Management
Education
Northern Arizona University 2012 — 2015
Technology/Marketing Management, Marketing and Technology Management
Shadow Mountain
State Farm November 2014 - Present
TEKsystems 2014 - 2015
TEKsystems 2014 - 2015
LiveOps March 2012 - August 2014
US Airways July 2010 - March 2012
US Airways December 2007 - June 2009
Televerde May 2007 - December 2007
Televerde May 2005 - May 2006
Televerde September 2004 - September 2005
Skills
Cisco Technologies, Documentations, ITIL, Change Management, Troubleshooting, Software Documentation, BGP, Call Center, Leadership, Call Centers, Hardware, Lead Generation, Management, XP, Windows 7, Software Installation, Team Building, Help Desk Support, IT Service Management, Data Center, IT Management, System Administration, Incident Management, Disaster Recovery, Information Technology, Active Directory, Vendor Management, Security, Service Delivery, IT Operations, Windows XP, Process Improvement, Enterprise Software, Customer Service, Service Desk
Education
SMCC 2012 — 2013
Cisco Network, Network Administration
Chapman University 1992 — 1993
Business Administration
Central
Keller Williams Lifestyle Realty November 2011 - Present
John Hall and Associates November 2004 - November 2011
International Institute of the Americas IIA March 2000 - April 2004
Touch Scape 2000 - 2001
Motorola Mobile Devices May 1999 - March 2000
Mastering Computers, Inc. (acquired by Computer Associates) 1997 - 1999
Mastering Computers March 1997 - December 1998
CA (formally Platinum Technologies & Mastering Computers) 1996 - 1998
Televerde March 1996 - May 1997
Zacson Corp January 1996 - March 1996
Skills
Sales, Property, Buyer Representation, Real Estate, Sellers, Real Property, Selling, ABR, Investment Properties, Sales Management, Leadership, Property Management, Budgets, Team Building, Condos, Investors, First Time Home Buyers, Short Sales, Management, Marketing, Relocation, Customer Service, Public Speaking, Investments, Real Estate Development, Residential Homes
Education
Concordia University Chicago 1973 — 1975
B.A., Education
Concordia College, Bronxville 1971 — 1973
AA, Liberal Arts
SalesStaff, LLC December 2013 - Present
B2B Lead Machine April 2013 - November 2013
Televerde September 2007 - February 2012
Skills
Lead Generation, Demand Generation, B2B Marketing, Direct Marketing, Marketing Automation, Salesforce.com, Multi-channel Marketing, Inbound Marketing, Telemarketing, Solution Selling, Marketing Strategy, Lead Management, CRM, Campaign Management, B2B, PPC, Market Research, Sales Process, Customer Acquisition, Mobile Marketing, SEM, Online Lead Generation, Email Marketing, B2C, Marketing Management, Go-to-market Strategy, Database Marketing, Segmentation
Education
Scottsdale Community College
Associate's Degree, General Studies
Rio Salado College
Computer Technology/Computer Systems Technology Level 1 & 2
Paradise Valley High School
Diploma
Alpha Connect August 2014 - Present
DNKS Servicing March 2014 - January 2015
Alliance Financial Resources December 2013 - December 2014
Veicom/Social Blog Leaders June 2013 - September 2013
Veicom & Social Blog Leaders June 2013 - September 2013
KMA December 2012 - June 2013
Televerde March 2011 - March 2012
Skills
Sales, Social Media Marketing, Marketing Communications, Data Warehousing, Warehouse Management, Customer Service, Refinance, Customer Satisfaction, Mortgage Lending, Marketing, CRM, B2B, Email Marketing, Social Networking, Cold Calling, Direct Sales, Marketing Strategy, Call Centers, Team Leadership, New Business Development, Market Research, Business Development, Negotiation, B2B Marketing, Customer Experience, Team Management, Entrepreneurship, Time Management
Education
Mesa Community College 2005 — 2007
Associate of Science (AS), Mortuary Science and Embalming/Embalmer
Marana High School
Marketo 2015 - Present
Televerde 2013 - 2015
JDA Software 2010 - 2013
ScholarTech 2009 - 2013
International Cruise and Excursions, Inc. 2006 - 2008
Smith & Nephew Orthopaedics 2004 - 2006
Parking Solutions, Inc. 2001 - 2003
Skills
Strategic Business..., B2B Marketing Strategy, Integrated Marketing, Demand Generation, Enterprise Software, Sales Management, Marketing Strategy, Account Management, Lead Generation, Strategy, Strategic Partnerships, Salesforce.com, Business Development, Management, Cloud Computing, Social Media Marketing, Leadership, Marketing, Online Gaming, Web Analytics, Program Development, Strategic Alliances, Program Implementation, Market Research, Learning Management..., Contract Negotiation, Entrepreneurship, Go-to-market Strategy, SaaS, Solution Selling, Start-ups, Digital Marketing, SEO, Email Marketing, CRM, Global Account..., Educational Technology, Channel Strategy, International Business, Executive Management, Medical Sales, Solutions Marketing, ROI Strategies, Trend Analysis, Brand Management, Email Analytics, Web Content Management, Business Process..., End to End Solutions
Education
Grand Canyon University 2009 — 2012
Master of Business Administration (M.B.A.), Management, Marketing
The Ohio State University 1997 — 2001
Business Management
Castor Vintage Homes March 2015 - Present
Tiempo Development August 2014 - February 2015
Televerde May 2001 - October 2013
Skills
Demand Generation, Marketing Automation, Lead Management, Lead Generation, Salesforce.com, B2B Marketing, Sales Enablement, Inbound Marketing, Lead Scoring, Account Management, B2B, Sales Process, Integrated Marketing, Telemarketing, Customer Acquisition, Email Marketing, Cold Calling, CRM, Marketing Strategy, Call Centers, Direct Marketing, Business Development, Online Marketing, Sales, Customer Retention, Leadership, Multi-channel Marketing, SEM, SEO, Strategic Partnerships, Analytics, Customer Experience, Cross-functional Team..., Product Marketing, Online Advertising, Inside Sales, Call Center Development, Customer Engagement, Software Industry, Marketing, Market Research, Enterprise Software, Go-to-market Strategy, Sales Operations, Competitive Analysis, Channel Partners, Database Marketing, Digital Marketing, Direct Sales, Selling
Education
The University of Texas at El Paso
Mesa Community College
Televerde May 2012 - Present
American Express March 1999 - January 2012
American Express December 2007 - November 2009
American Express October 2006 - November 2007
American Express March 1998 - October 2006
Skills
Credit Cards, Customer Service, Customer Satisfaction, Call Center, Portfolio Management, Operations Management, Customer Relations, Credit, Debt Collection, Vendor Management, Customer Experience, Call Centers, Forecasting, Leadership, Process Improvement, Project Management, Sales, Team Leadership, Training, Risk Management
Education
Centennial College 1989 — 1992
Bachelors, International Business
Apollo Education Group July 2014 - Present
University of Phoenix May 2012 - November 2014
Parchment Inc. May 2011 - January 2012
eInstruction Corp. October 2009 - May 2011
eInstruction 2009 - October 2010
Televerde March 2007 - May 2009
Statera February 2006 - March 2007
Farnam Companies 2001 - 2004
Robert Half International February 2000 - December 2000
Pfizer October 1998 - October 1999
Skills
Product Management, Product Marketing, Marketing Strategy, Lead Generation, Strategy, Strategic Partnerships, Integrated Marketing, Go-to-market Strategy, Digital Marketing, Leadership, Marketing, Analytics, Marketing Communications, Solution Selling, Market Research, Business Development, Management, SaaS
Education
Arizona State University 1994 — 1998
Bachelor of Science (B.S.), Pre-Veterinary Studies
Freeport-McMoRan Copper & Gold Inc. January 2013 - August 2013
Televerde July 2012 - October 2012
SBM Site Services, LLC March 2010 - June 2012
Intel Corporation 2008 - 2009
Intel Corporation 2005 - 2008
Intel 2001 - 2005
Intel 1998 - 2001
Skills
Contract Negotiation, Manufacturing, Financial Modeling, Financial Analysis, Supplier Management, SSAS, SSIS, Marketing Strategy, Demand Forecasting, SSRS, SQL Server, Business Intelligence..., Windows Sharepoint..., Microsoft Office..., SharePoint Designer, Workflow, Performance Point, KPI Dashboards, Data Visualization, Visual Studio, OLAP, ETL, ASP.NET, VB.NET, VBA, Business Objects, IT Asset Management, Windows Server, Active Directory, AD Manager Plus, AD Audit Plus, Express Metrix Software..., Dundas Chart, Qlikview, Spotfire, Tableau, Catalog Design, Business Process Design, JD Edwards, MIS, Financial Reporting, Market Analysis, Financial Forecasting, Cost Analysis, Jitterbit, Salesforce.com, Marketo, Eloqua, Global Business..., Sourcing & Procurement
Education
Arizona State University 2004 — 2005
MBA, Management and Finance
University of Washington 1993 — 1997
BS, Computer/Electrical Engineering
Televerde April 2015 - Present
Harte-Hanks, Inc. May 2012 - April 2015
Applied Systems September 2009 - May 2012
Carousel Industries January 2001 - January 2010
JW consulting 2004 - 2009
Skills
SaaS, Sales Process, Solution Selling, Lead Generation, Salesforce.com, Account Management, Enterprise Technology..., Enterprise Software, Marketing Strategy, Database Marketing, Marketing Automation, Demand Generation, Content Marketing, CRM, Strategic Partnerships, Multi-channel Marketing, Management, New Business Development, Strategy, Sales, Business Development
Education
Bradley University 1990 — 1994
BA, Communications
Televerde February 2013 - June 2014
The Board Institute December 2011 - October 2012
MicroBlend Technologies February 2007 - March 2011
MicroBlend Technologies September 2005 - February 2007
Compuware Corporation April 2003 - June 2005
Compuware Corporation February 1996 - May 2003
PCS Technologies July 1994 - December 1995
Data Systems & Management February 1994 - November 1994
Matrix Computer Systems January 1992 - February 1994
Wil-Car Enterprises, Inc. division of Retailing Corporation of America (RCOA) June 1976 - December 1991
Skills
P&L, Sales Management, Strategy Development, Sales Process, Channel, Channel Management, Go-to-market Strategy, Account Management, Strategic Planning, Customer Relations, Mergers, Negotiation, Product Development, New Business Development, Contract Negotiation, Contract Negotiations, B2B, Planning, Consultative Selling, Budgeting, Direct Sales, Solution Selling, Business Strategy, Team Building, Forecasting, Business Planning, Product Marketing, Retail, P&L Management, Team Leadership, ERP, Process Improvement, Business Management, Cross-functional Team..., Budget Management, Contract Management, Competitive Analysis, Strategic Partnerships, Problem Solving, Salesforce.com, Sales Operations, Early-stage Startups, Strategy, Customer Service, Budgets, Management, Start-ups, SaaS, Marketing Strategy, Leadership
Education
Miami University 1972 — 1976
B.S. Finance
Miami University - BS, Finance 1972 — 1976
BS, Finance
Televerde January 2015 - Present
Skills
Leadership, Project Management, Program Management, Management, SDLC, Business Analysis, Service Delivery, Business Intelligence, Strategic Planning, Analysis, Business Process..., Requirements Analysis, Process Improvement, Requirements Gathering, Project Planning, Enterprise Software
Education
Arizona State University, W. P. Carey School of Business 2006 — 2008
MBA, Business Administration and Management, General
Arizona State University, W. P. Carey School of Business
Bachelor of Science (BS), Business Management with minor in International Business & Sociology
Televerde December 2014 - Present
SAP September 2013 - December 2014
SAP June 2013 - September 2013
Televerde April 2013 - June 2013
Televerde October 2009 - April 2013
Skills
Salesforce.com, Marketing Strategy, Account Management, B2B, Integrated Marketing, Email Marketing, Direct Marketing, Sales, Marketing, Cold Calling, Digital Marketing, B2B Marketing, Social Media Marketing, CRM, Demand Generation, Strategy, Business Development, Sales Process, Solution Selling, Direct Sales, Enterprise Software, Sales Operations, SAP, Cross-functional Team..., SaaS, New Business Development, Leadership, Management, Software Industry, Selling, Strategic Partnerships, Program Management, Go-to-market Strategy, Product Marketing, Marketing Automation, Sales Enablement, Channel Partners, Professional Services, Multi-channel Marketing, Analytics, Lead Management, Partner Management, Customer Acquisition, Inside Sales, Customer Retention, Cloud Computing, Telemarketing, Product Management, Business Intelligence, Sales Management
Education
Rio Salado College
Associate of Science (A.S.), Business/ General
Paradise Valley Community College
Paradise Valley High School
Toltec Global Services January 2013 - Present
eCoast April 2011 - January 2013
Akorri 2008 - August 2009
Televerde January 2003 - November 2007
SANlight Corporation January 2001 - July 2002
IBM January 1998 - January 2000
EMC April 1995 - January 1997
EMC October 1989 - March 1995
Skills
SaaS, Demand Generation, Cloud Computing, Solution Selling, Salesforce.com, Channel, Enterprise Software, Lead Generation, Storage, Direct Sales, Professional Services, Sales Process, Strategic Partnerships, Go-to-market Strategy, Sales Enablement, Marketing Automation, Account Management, Product Marketing, Sales Management, Virtualization, Business Development, New Business Development, Sales, Marketing Strategy, Start-ups, Marketing, Selling, Sales Operations, Management, CRM, B2B, Software Industry, Strategy, Multi-channel Marketing, Program Management, Managed Services, B2B Marketing, Competitive Analysis, Partner Management, Leadership, Recruiting, Cross-functional Team..., Executive Management, Sales Presentations, Channel Sales, Customer Retention, Digital Marketing, Business Alliances, Networking, Integrated Marketing
Education
University of Arizona 1992 — 1993
Master of Science (MS), Systems Engineering, 4.0
Tel Aviv University 1983 — 1983
Research Internship and Overseas Program, Near and Middle Eastern Studies, 3.8/4.0
Penn State University 1979 — 1983
BA, General Arts and Sciences
The Haverford School 1966 — 1979
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Televerde July 2015 - Present
Definitive Results, LLC March 2015 - May 2015
Canon Information & Imaging Solutions November 2012 - February 2015
Bluewolf April 2012 - November 2012
2-10 Home Buyers Warranty September 2011 - March 2012
HDI December 2010 - September 2011
Richmond American Homes March 2007 - December 2010
Skills
Email Marketing, Salesforce.com, Marketing Automation, CRM, Demand Generation, Eloqua, Interactive Marketing, ExactTarget, Integrated Marketing, Database Marketing, Social Media, Lead Generation, Marketing Strategy, SaaS, CSS, Adobe Creative Suite, Blue Hornet, Sales, Strategy, Cloud Computing, Marketing, JavaScript, HTML, Marketo, Management, Microsoft CRM, Professional Services, CRM Integration, Lead Scoring, SMS, Digital Marketing, Consulting, Account Management, Social Media Marketing, Project Management, Integration
Education
Northern Arizona University 2000 — 2005
Bachelor of Science (B.S.), Advertising
Televerde November 2011 - August 2012
Televerde February 2007 - January 2012
Currently Retired August 2012 - 2012
INCAT Systems October 2001 - August 2005
Pitney Bowes January 1987 - May 1998
Skills
Integrated Marketing, Solution Selling, Sales Management, Lead Generation, Demand Generation, Product Marketing, Business Development, Strategic Partnerships, Marketing Automation, B2B, Market Research, Sales Process, Data Analysis, Business Intelligence, Content Writing, B2B Marketing, Marketing, Business Strategy, Go-to-market Strategy, Salesforce.com, Start-ups, Sales Enablement, Product Launch, CRM, Sales, SaaS, Strategic Planning, Multi-channel Marketing, Direct Marketing, Direct Sales, Email Marketing, Lead Management, Channel Partners, Customer Acquisition
Education
California State University-Northridge 1969 — 1973
Wells Fargo June 2015 - Present
Televerde January 2013 - June 2015
Tyto Solutions April 2011 - December 2012
Wells Fargo Bank October 2009 - April 2011
Wells Fargo February 2003 - February 2009
Schoenfeld International June 2002 - February 2003
Fairway Independent Mortgage Corporation fka UHMC May 1998 - June 2002
Nordictrack Inc May 1996 - May 1998
United Technologies February 1995 - May 1996
Skills
Operational Excellence, Executive Management, Six Sigma, Business Intelligence, Business Strategy, Strategic Planning, Data Warehousing, Predictive Analytics, QlikView, Hadoop, Microstrategy, DB2, Marketing Strategy, Mobile Product..., Product Management, Data Governance, High Performance Teams, Big Data, Web Analytics, Master Data Management, Mortgage Lending, Teradata, SAP, Data Quality, Forecasting, Capacity Planning, Project Management, Business Process, Operations Management, Analytics, Enterprise Architecture, Strategy, Enterprise Software, Management, Business Analysis, IT Strategy, Program Management, SDLC, Change Management, ETL, Process Improvement, Outsourcing, Consulting, Business Development, Entrepreneurship, Integration, Data Modeling, Data Integration, Business Process..., Software Development
Education
University of Saint Thomas 2001 — 2002
MBA, Information Technology
Purdue University 1988 — 1993
BS, Mechanical Engineering
University of St. Thomas 2005 — 2005
Green Belt, Six Sigma
Best Western International May 2010 - Present
Sears Holdings Corporation July 2009 - March 2011
Televerde October 2007 - May 2009
Televerde April 2007 - November 2007
BSG Beauty Systems February 2003 - February 2005
Best Western International 1997 - 2002
Skills
Call Center, Customer Satisfaction, Call Centers, Microsoft Word, Customer Service, Time Management, Team Building, Hospitality, Leadership
Education
Glendale Community College 1980 — 1982
Nursing, Business
Relay Graduate School of Education June 2015 - Present
Mastery Charter Schools June 2011 - June 2015
Baltimore City Public Schools February 2011 - May 2011
Baltimore City Public Schools May 2010 - February 2011
Baltimore City Public Schools August 2010 - December 2010
Technology Innovation Generating Economic Results (TI:GER) June 2008 - May 2010
Georgia Institute of Technology 2008 - 2010
Education Pioneers May 2009 - August 2009
Televerde June 2006 - June 2008
The Odyssey School 2002 - 2006
Skills
Data Analysis, Leadership, Non-profits, Marketing, Strategy, Nonprofits, Teamwork, Staff Development, Leadership Development, Spanish, Process Improvement, Grants, Training, Organizational..., Higher Education
Education
Loyola University in Baltimore, MD 2005 — 2011
Master, Clinical Psycology
Georgia Institute of Technology - Georgia Tech College of Management 2008 — 2010
MBA, Strategy & Organizational Behavior
Brown University 1998 — 2002
BA, Public Policy
Televerde December 2006 - May 2009
Target November 2005 - November 2006
Skills
Leadership, Call Center, Lead Generation, Process Improvement, Team Building, Call Centers, Cross-functional Team..., Vendor Management, CRM, Training, Salesforce.com
Education
Brigham Young University 2003 — 2005
MBA
University of Arizona 1996 — 2001
Bachelors, English
Microsoft July 2014 - Present
Microsoft January 2013 - June 2014
Microsoft August 2010 - January 2013
Microsoft May 2008 - November 2010
Televerde December 2007 - April 2008
Lenovo Direct 2005 - November 2007
Insight Direct 2004 - 2005
SPG Network, LLC 2001 - 2004
Toshiba Direct 1997 - 2001
Skills
SMB, Direct Sales, Solution Selling, Salesforce.com, Lead Generation, Software Industry, Cloud Computing, Demand Generation, SaaS, Channel, Sales, Sales Process, Partner Management, Enterprise Software, Go-to-market Strategy, Sales Enablement, Sales Operations, CRM, Business Alliances
Education
Arizona State University
BS, Business Management
Larson-Juhl December 2014 - Present
Teavana March 2012 - December 2014
Televerde February 2002 - March 2012
Jamcracker 1999 - 2001
Skills
Business Intelligence, Business Objects, SSRS, SQL Server, Salesforce.com, SSIS, Problem Solving, Analysis, Critical Thinking, Crystal Reports, Business Intelligence..., Data Analysis, T-SQL, Databases, SharePoint, Business Analysis, Strategic Communications, Cross-functional Team..., Software Project..., Microsoft SQL Server, ETL, SQL, CRM, Marketing Strategy, Program Management, Management
Education
Arizona State University 1992 — 1998
TrueCloud September 2014 - Present
PDS Tech, Inc. April 2014 - September 2014
US Consulting Services January 2014 - March 2014
Matrix June 2013 - October 2013
Pactera November 2012 - October 2013
Oracle March 2012 - October 2012
RightNow Technologies September 2009 - March 2012
Apollo Group December 2007 - August 2008
Televerde 2008 - 2008
Apollo Group September 2006 - December 2007
Skills
Data Warehousing, Oracle, Microsoft SQL Server, Cloud Computing, Integration, Scripting, Agile Methodologies, Database Design, Databases, SharePoint, SQL, Software Development, Scrum, Web Services, Boomi, ETL Tools, Informatica, SOA, XML, VBScript, PL/SQL, Linux
Education
Arizona State University 1994 — 2000
BSE, Computer Systems Engineering
Arizona State University March 2008 - Present
Televerde November 2005 - March 2011
Faith Popcorn's BrainReserve April 2003 - July 2005
Walden Media September 2001 - May 2003
Skills
Project Management, VMware, Active Directory, VoIP, XP, Windows 7, OS X, Servers, ITIL Certified, Troubleshooting, Cisco Technologies
Education
Arizona State University 1993 — 1997
Chaparral High School
Televerde July 2013 - Present
Six Degrees Ltd. April 2013 - June 2013
Sage May 2008 - March 2013
Shasta Pools/Shasta Industries January 2007 - April 2008
Corporate Enhancement Group (CEG) February 2005 - January 2007
ICE Gallery 2002 - 2005
Skills
Marketing Automation, Lead Generation, Marketing, Go-to-market Strategy, Product Marketing, Demand Generation, Email Marketing, Salesforce.com, Marketing Management, Marketing Strategy, CRM, B2B, Multi-channel Marketing, Integrated Marketing, B2B Marketing, Direct Marketing, Sales Process, Marketing Communications, Product Management, Channel Partners, Business Development, Cross-functional Team..., Product Launch, Sales, SaaS, Cloud Computing, Advertising, Mobile Devices, Product Development, Start-ups, Management, Sales Management, Segmentation, Strategic Partnerships, Competitive Analysis, Database Marketing, Online Marketing, Digital Marketing, Customer Retention, Social Media, E-commerce, SEM, Web Analytics
Education
Iowa State University 1997 — 2001
Bachelor of Science (B.S.), Marketing and International Business
Gettysburg High School
National Fire Control September 2014 - Present
Averus USA, Inc. April 2013 - August 2014
MarketNutt 2008 - 2012
Televerde 2002 - 2008
Skills
Lead Generation, Salesforce.com, Cold Calling, Integrated Marketing, Account Management, B2B, Digital Marketing, Direct Marketing, Sales Process, Email Marketing, Marketing Strategy, Sales, B2B Marketing, Sales Operations, Strategic Partnerships
Education
Rio Salado College 2002 — 2004
Associates, Information Technology
The Arouet Foundation October 2011 - Present
Televerde March 1996 - Present
PacifiCorp Capital Corporation July 1986 - March 1992
Ceres Capital Corporation January 1981 - July 1986
IBM 1977 - 1979
Skills
Demand Generation, Lead Generation, Marketing Automation, B2B Marketing, Integrated Marketing, Salesforce.com, SaaS, B2B, Direct Marketing, Product Marketing, Start-ups, Marketing Strategy, Strategic Alliances, Lead Management, Digital Marketing, Strategic Partnerships, Go-to-market Strategy, Sales Process, Business Development, Social Media Marketing, Entrepreneurship, Cloud Computing, Multi-channel Marketing, Web Analytics, Customer Acquisition, Strategic Leadership, Analytics, New Business Development, Marketing, Executive Management, Online Marketing, CRM, Competitive Analysis, Sales Enablement
Education
American University - Kogod School of Business 1975 — 1977
MBA, Finance
Washington and Lee University 1968 — 1975
BA, European History
Gilman School 1963 — 1968
high school, high school
SAP June 2014 - Present
Facebook March 2012 - September 2013
Aqua Perfect, LLC March 2010 - March 2012
Televerde July 2002 - March 2010
Skills
Lead Generation, Integrated Marketing, Call Center, Market Research, Demand Generation, Team Building, Account Management, Marketing Strategy, Business Development, Strategic Planning, Marketing, Salesforce.com, Social Media, Sales, Customer Service, Leadership, Staff Development, Cold Calling, Social Media Marketing, B2B, Direct Sales, CRM, Call Centers, Social Networking, Advertising, B2B Marketing, Strategic Partnerships, Online Advertising, Email Marketing, Sales Process, Online Marketing, Product Marketing, Direct Marketing, Digital Marketing, Customer Retention, Solution Selling, Management, SaaS, New Business Development, Enterprise Software, Strategy
Education
Rio Salado 2002 — 2004
Business
Iowa State University 1983 — 1986
Bachelor of Business Administration (BBA)
University of Phoenix
SalesStaff, LLC September 2014 - Present
Transworld Systems January 2014 - 2014
Televerde March 2012 - July 2013
USAA February 2007 - September 2008
BBVA Compass October 2004 - October 2006
Chase January 2003 - October 2004
Wells Fargo October 1996 - October 2003
American Express March 1985 - August 1992
Skills
Coaching, Team Building, Banking, Consumer Lending, Human Resources, Leadership, Training, CRM, Management, Sales, Forecasting, Customer Service, Call Centers, Customer Retention, Interviews, New Business Development, Customer Satisfaction, Hiring, Loans, Performance Management, Cold Calling, Salesforce.com
Education
Northern Arizona University 1993 — 1995
Masters, Applied Anthropology
Arizona State University
BS, Psychology
Governet July 2014 - Present
Blue Cross Blue Shield of Arizona August 2013 - July 2014
Global Water Resources August 2012 - August 2013
Apriva September 2011 - July 2012
Education 2020 May 2011 - August 2011
Desert Schools Federal Credit Union April 2007 - May 2011
Televerde April 2004 - April 2007
Catholic Charities of Arizona September 1999 - April 2004
Lutheran Social Ministries of Arizona September 1998 - September 1999
Skills
Microsoft SQL Server, Requirements Analysis, Databases, Database Administration
Education
Art Institute of Phoenix 1998 — 1999
Graphic Design and Multimedia
Thomas Aquinas College 1992 — 1996
BA, Classic Liberal Arts
Glendale Community College 1990 — 1992
Mechanical Engineering
SAP April 2015 - Present
Televerde April 2014 - April 2015
Michael's Arts & Crafts Stores January 2008 - January 2010
Gallo Construction, Inc. June 2006 - January 2008
Skills
Customer Service, Quality Assurance, SaaS, Retail, Driving Results, Marketing, Marketing Strategy, CRM, Marketing Communications, B2B Marketing, Lead Generation, Account Management, Retail Sales, Proposal Writing, Store Management, Merchandising, Store Operations, Inventory Management, Inventory Control, Visual Merchandising, Construction Drawings, Loss Prevention, Enterprise Software, Business Development, Cold Calling
Education
Mesa Community College 1998 — 1999
English Language and Literature, General
Mesa High School 1996 — 1999
Diploma, General Studies
Microchip Technology October 2013 - Present
Televerde January 2012 - October 2013
Televerde December 2005 - December 2011
IIS/Resolute 2003 - 2005
Education
Arizona State University 2000 — 2002
Master's degree, Industrial Engineering - Information System Specialization
Government College of Technology 1996 — 2000
Bachelor's degree, Production Engineering
Televerde April 2015 - Present
Televerde March 2013 - April 2015
Televerde April 2012 - February 2013
Televerde April 2010 - April 2012
Televerde April 2007 - April 2008
Televerde March 2006 - April 2007
Televerde July 2003 - March 2006
Advance PCS Inc August 2000 - October 2001
Condie's Produce February 1999 - August 1999
Circuit City Service Center January 1997 - March 1998
Skills
Recruiting, Performance Management, Employee Relations, Benefits Administration, Sales, HRIS, Process Scheduler, Software Documentation, Human Resources, Payroll, Editing, Job Descriptions, Data Management, Newsletters, Job Analysis, Workshops, Invoicing, Lead Generation, Interviews, CRM, Marketing, Employee Benefits, Program Management, Telemarketing, B2B Marketing, Call Centers, Onboarding, Employee Training, Deferred Compensation
Education
Western International University 2009 — 2013
Bachelor, Human Resources (Pending)
Axia College of University of Phoenix 2005 — 2008
Associate, Business
Rio Salado College 2004 — 2006
General studies and computer technology
Grand Canyon University
Human Resources Management and Services
ZoundzTEK Solutions April 2009 - Present
TechSkills LLC May 2009 - December 2011
Televerde March 2004 - April 2009
Skills
Curriculum Design, Technical Support, Instructional Design, Customer Service, Help Desk Support, Call Centers, Information Technology, Customer Retention, CompTIA, Networking, Laptops, Windows & Microsoft, LAN-WAN, Remote Desktop, Wireless Networking, CompTIA A+ Certification, CompTIA Network+..., CompTia Security +..., CompTIA A+, TCP/IP, Lead Generation, Troubleshooting, Management, Microsoft Office
Education
Walden University 2012 — 2014
Master’s Degree, Instructional Design & Technology, 4.0
Walden University 2009 — 2012
Bachelor's Science Degree, Information Technology, 4.0
Northcentral University
Doctor of Philosophy (Ph.D.), Education eLearning, Communication with Interactive Media Design, 3.7
DeVry University Phoenix
University of Phoenix Professor
Televerde February 2014 - Present
US Foods October 2012 - February 2014
Televerde April 2010 - October 2012
Televerde February 2005 - April 2010
Skills
Active Directory, Troubleshooting, CRM, SharePoint, Problem Solving, Lead Generation, Call Center, Databases, Marketing, IT Service Management, Lead Management, Marketing Automation, Demand Generation, Networking, Call Centers, Security, Management, Hardware, Team Leadership, SaaS, Salesforce.com, Software Installation, Vendor Management
Education
University of Phoenix 2010 — 2012
Bachelor's of Science in Information Technology Networking and Telecommunications, Technology
Rio Salado College 2006 — 2010
Associates of Science in IT, HelpDesk
Yings, Wings & Things March 2011 - Present
Televerde June 2006 - June 2009
The Adriatic March 2002 - June 2005
Skills
Sales, Cold Calling, Call Centers, Customer Satisfaction, Direct Sales, Customer Retention, Salesforce.com, Lead Generation, Customer Experience, Sales Process, Selling, Telemarketing, B2B, Sales Operations, Customer Acquisition, CRM
Education
State University of New York College at Buffalo 1995 — 1998
Bachelor's degree, Criminal Justice/Police Science
Niagara County Community College 1990 — 1993
Associate's degree, General Studies
B2B Lead Machine October 2009 - Present
Televerde January 2005 - September 2009
Skills
Client Relationship..., Client Retention, Client Communications
Education
Northern Arizona University
Rio Salado
Clean Freak Car Wash March 2011 - Present
Clean Freak Car Wash December 2010 - Present
Televerde March 2007 - January 2009
Education
Rio Salado College 2008 — 2011
Associates Degree in Applied Science in Computer Technology, Computer Technology
Glendale Community College 1998 — 2000
Televerde January 2015 - Present
Televerde March 2013 - Present
Televerde October 2005 - March 2013
Best Western International May 2004 - September 2005
Best Western International December 2000 - September 2005
Best Western International January 2002 - January 2003
Skills
Performance Monitoring, Scripting, Client Communication, Client Relationship..., Team Building, Customer Relations, Coaching, Customer Service, Event Management, Team Leadership, Operations, Operations Management, Organizing, Quality, Spanish, Problem Solving, Team Management, Performance Management
Education
Arizona State University 1996 — 1998
Graduate studies, Political Science and Government
University of Arizona 1992 — 1996
Bachelor's degree, Political Science and History
Banner Health November 2011 - July 2013
Muddy Waters Irrigation November 2011 - January 2013
Prolific Business Solutions LLC January 2011 - November 2011
MiCamp Merchant Services 2011 - 2011
Televerde 2004 - 2009
Skills
Merchant Services, Payroll, Microsoft Excel, Outlook, Office Management, Data Entry, Customer Service, Office Administration, Teamwork, Event Planning, Project Management, Account Management, Small Business, Contractors, Data Warehousing, B2B Marketing Strategy, Merchant Card Processing, B2B Lead..., Invoicing, Key Performance..., Lead Generation, QuickBooks, Quality Assurance, Enterprise Software, Sybase, SAP, SAP BI, SAP ERP, Integrated Marketing, Research, IT Solutions, Direct Marketing, Sales Operations, Salesforce.com, Microsoft Word, Microsoft Office, Pivotal CRM, Goldmine, PowerPoint, Jigsaw, Merchant Accounts
Education
Rio Salado College 1999 — 2004
General Studies
Paradise Valley Community College
Televerde August 2009 - October 2013
Repacorp, Inc. July 2006 - June 2007
Skills
Sales & Marketing;..., Client Support;..., Information Technology;..., Lead Generation, Direct Marketing, Account Management, Salesforce.com, Marketing Strategy, Sales, Email Marketing, Integrated Marketing, Marketing, Cold Calling, Digital Marketing, Market Research, B2B Marketing, Customer Retention, Leadership, Sales Process, Demand Generation, CRM, Online Advertising, B2B, Strategic Partnerships
Education
Rio Salado College 2002 — 2015
Associate of Science (A.S.), Computer Science
Maricopa Skill Center
Televerde 2000 - 2013
Skills
Customer Satisfaction, Call Centers, Inbound Marketing, Telemarketing, Customer Retention, Call Center Development, Customer Experience, Telecommunications, Vendor Management, Workforce Management, Outsourcing, Customer Support, Contact Centers, Telephony, CRM, Salesforce.com, Cold Calling, Sales Process, Account Management
Education
Baylor University 1974 — 1979
Bachelor of Applied Science (BASc), Education/math specialization, 3.4
Televerde
Skills
Salesforce.com, Training, Instructor-led Training, Social Media Marketing, Business Development, Coaching, Leadership, Sales
Education
Northern Arizona University 2010 — 2012
Master of Arts (M.A.), Educational Leadership and Administration, General
Arizona State University 1999 — 2005
Organizational Communication, General