Adapt Telephony Services, LLC
Address: 600 Enterprise Dr # 204, Oak Brook, IL 60523 Phone: (630) 468-7500Category: : : : Place name: : Website: Hours: : : Website: http://www.teamadapt.com/ Category: Telephone company Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Adapt Telephony Services LLC Posting publicly on the Web Write a review Reviews 1 Google review
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Adapt Telephony Services, LLC Employees
Adapt Telephony Services, LLC January 2014 - Present
Christian Brothers Services October 2012 - October 2013
Skills
Java, C++, HTML, CSS, JavaScript, jQuery, MySQL, Python, C#, PHP, Lotus Notes, Lotus Domino, Unix, Linux, Windows, Android Development, iOS, Mac OS, Microsoft Office, Visual Studio, Microsoft Visual Studio...
Education
Lewis University
Bachelor of Science (BS), Computer Science
Marquette University
Adapt Telephony Services, LLC February 2010 - Present
Interactive Softworks June 2006 - February 2010
Ceridian September 2002 - June 2006
Interactive Intelligence, Inc. May 2001 - September 2002
Skills
SQL, XML, Cloud Computing, .NET, ASP.NET, Web Services, Telecommunications, Project Management, Microsoft SQL Server, Networking, C#, Servers, AJAX, SaaS, Databases, Enterprise Software
Education
Riverside Community College 1997 — 2000
Associate's
California State University-Fullerton 1996 — 1997
Adapt Telephony Services, LLC December 2014 - Present
Interactive Intelligence November 2013 - October 2014
Interactive Intelligence November 2011 - November 2013
Interactive Intelligence June 2010 - November 2011
Interactive Intelligence April 2007 - May 2010
Alliance Systems March 2003 - April 2007
AppliedMicro January 2002 - February 2003
Skills
SaaS, IVR, ACD, VoIP, Active Directory, Unified Communications, Call Centers, Management, Cloud Computing, Telephony, Telecommunications, Enterprise Software, Professional Services, SIP, Contact Centers, IP, Data Center, CTI, Solution Selling, Vendor Management, Managed Services, Integration, Strategy, Project Management, Leadership, Consulting, Process Improvement, CRM, Pre-sales, Cross-functional Team..., PMP
Education
The George Washington University - School of Business 2009 — 2011
M.B.A., Management
University of California, San Diego 1997 — 2001
B.A., Interdisciplinary Computing
Adapt Telephony Services, LLC March 2015 - Present
Adapt Telephony Services, LLC August 2013 - March 2015
Eli Lilly and Company February 2007 - August 2013
Eli Lilly and Company November 2003 - February 2007
Interactive Intelligence INC January 1999 - November 2003
Skills
Pharmaceutical Sales, Leadership, Sales Operations, Pharmaceutical Industry, Account Management, Business Development, Strategic Planning, Business Analysis, Market Research, Vendor Management, Computer System..., Sales Process, Team Leadership, Sales, Project Management, Marketing Strategy, Team Building, Software Project..., Budgets, Strategy
Education
Indiana State University 1993 — 1998
BS, Electrical Engineering
Adapt Telephony Services, LLC April 2012 - Present
Adapt Telephony Services December 2003 - April 2012
Qualisys June 1999 - December 2003
USACentral October 1998 - June 1999
Auburn University at Montgomery Advanced Technology Group October 1997 - October 1998
City of Opelika, AL February 1997 - October 1997
Skills
Linux, Solaris, C#, XML, SOAP, MySQL, JavaScript, XHTML, HTML, VoIP, Cisco Technologies, Disaster Recovery, Active Directory, Windows Server, WAN, Microsoft SQL Server, Databases, Call Centers, SQL, Cloud Computing, Unix, MPLS, Networking
Education
Auburn University 1992 — 1996
Adapt Telephony Services, LLC January 2004 - Present
QualiSys March 1999 - December 2003
Aronov September 1997 - June 2000
Auburn University Montgomery January 1996 - September 1997
Auburn University Montgomery January 1994 - June 1996
Skills
Telecommunications, VoIP, Disaster Recovery, Networking, Unified Communications, Cisco Technologies, Cloud Computing, SaaS, TCP/IP, WAN, Enterprise Software, Managed Services, Virtualization, Solution Selling, Professional Services, SIP, Vendor Management, IVR, Switches, Servers, Telephony, Call Centers, MPLS
Education
Auburn University at Montgomery 1992 — 1996
MBA, Business / Information Systems
Auburn University at Montgomery 1987 — 1991
Bachelor of Science, Physical Sciences
Adapt Telephony Services, LLC April 2015 - Present
Mental Health Association of NYC October 2014 - April 2015
Hudson Health Plan an MVP Company July 2008 - September 2014
Morgan Stanley 1997 - 2008
Dean Witter 1985 - 2008
Morgan Stanley Dean Witter 1985 - 2008
Skills
Vendor Management, Data Center, Telecommunications, Disaster Recovery, Business Analysis, Interactive Intelligence, Call Center Telephony, Project Management, Information Technology, Integration, PMO, Process Improvement, Visio, Program Management, PMP, Project Portfolio..., IT Management
Education
State University of New York - System
Science & Business
Adapt Telephony Services, LLC September 2014 - Present
TeamHealth November 2007 - September 2014
TeamHealth July 2005 - November 2007
NetLearning,Inc. July 2000 - August 2005
ICX Online - Duro Communications July 1999 - September 2000
Client Logic September 1998 - June 1999
Skills
Customer Service, Troubleshooting, XP, Windows 7, Healthcare, Computer Hardware, Windows Server, Servers, Networking, Team Building, Telephony, VoIP, ACD Management, ShoreTel, Nortel, Interactive Intelligence, BMC Remedy, Microsoft Office, Call Centers, Telecommunications, Integration, Windows XP, Disaster Recovery, Operating Systems
Education
Maryville College 1991 — 1995
BA, Liberal Arts
Anderson County High School 1989 — 1991
Adapt Telephony Services, LLC August 1997 - Present
Interactive Intelligence, Inc. 1997 - 2009
Skills
Contract Negotiation, Cross-functional Team..., Technical Leadership, Sales, Unified Communications, IVR, IT Management, Enterprise Software, Cloud Computing, SaaS, Telecommunications, SIP, Leadership, Contact Centers, Telephony, VoIP, Call Centers, Business Development, Professional Services, Solution Selling, Product Management, Strategic Partnerships, Direct Sales, Managed Services, Salesforce.com, Sales Process, Vendor Management, Workforce Management, Cisco Technologies, Lead Generation, Networking, Channel Partners, Account Management, WAN
Education
University of Illinois at Urbana-Champaign 1986 — 1991
BA, Political Science, Philosophy, Aviation
Semi-Retired September 2015 - Present
BJC HealthCare January 2015 - August 2015
Adapt Telephony Services, LLC April 2014 - December 2014
OcuHub (Tearlab) December 2013 - April 2014
SunTrust Bank June 2013 - November 2013
SunTrust Bank May 2012 - June 2013
Relational Technology Solutions January 2009 - February 2012
Relational Technology Solutions January 2006 - December 2008
Accurate Technologies (aka Telecom Design Associates) April 1992 - December 2005
Skills
Integration, VoIP, Telecommunications, Avaya, Contact Centers, Vendor Management, Project Planning, Strategic Planning, Process Improvement, Microsoft Office, Project Management, SharePoint, Analysis, Team Leadership, Networking, Program Management, Leadership, Enterprise Software, Visio, Disaster Recovery, ERP, Business Development, System Administration, Strategy, Data Center, Security, Cross-functional Team..., Unix, Business Analysis, Quality Assurance, Call Centers, Management, Creative Problem Solving, System Design, Unix Shell Scripting, C, Customer Service, Infrastructure, Troubleshooting, Switches, Converged Communications, Servers, Network Design, Managed Services, SaaS, CRM, Professional Services, Wireless, Agile/Scrum, SDLC
Education
Almeda University 2011 — 2012
Master's Degree, Project Management
Southern Illinois University, Edwardsville 1974 — 1975
Bachelor of Arts, Mass Communications, Theater
Southwestern Illinois College 1972 — 1973
AA, Liberal Arts
Adapt Telephony Services, LLC June 2012 - Present
Adapt Telephony Services, LLC April 2007 - June 2012
Ceridian May 1999 - April 2007
Ceridian Tax Service January 1997 - May 1999
Skills
VoIP, Telephony, Telecommunications, Data Network, Unified Communications, ACD, IVR, Information Technology, Project Management, Team Leadership, Troubleshooting, Disaster Recovery, Security, I3, Cisco Technologies, Windows Server
Education
Coastline Community College 1998 — 2004
Computer Systems Networking and Telecommunications
Adapt Telephony Services, LLC September 2012 - Present
Cancer Survivor! May 2010 - Present
Consultant 2008 - September 2012
Inter-Tel/Mitel September 2006 - September 2007
G3 Technology Partners October 1999 - August 2006
Alverno Information Services 1996 - 1999
CIGNA Healthcare 1994 - 1996
Skills
Contact Center..., Contact Center Strategy, Telecommunications, Unified Communications, Speech Recognition, Self Service, CRM Integration, VoIP, SIP, Customer Service, Customer Retention, Customer Support, Consultative Selling..., Relationship Marketing, Relationship Management, Process Automation, Contact Centers, Business Process..., Sales, Salesforce.com, Account Management, Sales Management, Business Development, Marketing Strategy, Call Centers, Marketing, Training, Management, Lead Generation, New Business Development
Education
Indiana University Bloomington
Meridian IT Inc. October 2014 - Present
Outerwall August 2009 - September 2014
Adapt Telephony Services, LLC 2008 - 2009
Avtex Solutions, LLC 2006 - 2008
Interactive Intelligence 2003 - 2007
Interactive Intelligence 2000 - 2007
Skills
IVR, VoIP, Unified Communications, Telephony, Call Centers, Telecommunications, WAN, ACD, Cisco Technologies, Contact Centers, Cloud Computing, Wireless, Cisco Call Manager, VPN, Vendor Management, Windows Server, Microsoft Exchange, Troubleshooting, SIP, Switches, Disaster Recovery, TCP/IP, Data Center, Network Architecture, Cisco IOS, Servers, Cisco Nexus, Active Directory, LAN-WAN, Virtualization, VMware, Technical Support, Firewalls, Network Design, Network Security, Juniper, IIS, Windows XP, Networking
Education
Ball State University 1994 — 1996
MIS
James Madison University 1992 — 1993
MIS
Virginia Military Institute 1989 — 1991
Computer Science
Adapt Telephony Services, LLC June 2014 - Present
Adapt Telephony Services, LLC October 2005 - Present
Interactive Intelligence February 2004 - October 2005
CTG May 2003 - February 2004
Von Duprin / Ingersall-Rand November 1999 - February 2003
XL Connect October 1994 - November 1999
Skills
Mobile Communications, Business Analysis, Strategic Planning, Virtualization, Network Technology, Active Directory, Call Center Architecture, Cisco Technologies, Managed Services, Unified Communications, Cloud Applications, Cloud Computing, Document Management, Computer Hardware, Datacenter..., Enterprise Network..., Information Security..., Interactive..., ISDN, Microsoft Exchange, Microsoft Technologies, Network Design, Remote Infrastructure..., Server Administration, Server Architecture, Software Documentation, Storage Virtualization, Streamlining Operations, Streaming Media, Technical Documentation, TCP/IP, Troubleshooting, Voice Gateways, VoIP, Windows Server, Telecommunications, Project Management, Cross Functional Team..., Vendor Management, Mobile Technology, Budgets, Enterprise Software, Telephony, SaaS, Networking, Call Centers, Data Center, Professional Services, Servers
Education
Indiana Institute of Technology 2004 — 2006
Master of Business Administration (M.B.A.), MBA – Human Resources, A
Indiana Institute of Technology 2002 — 2004
Bachelor of Science (BS), Business Administration, Managed Information Systems, A
ITT Technical Institute-Indianapolis 1994 — 1996
Associate of Science (A.S.), Electronics and Communications Engineering Technology
ITT Technical Institute-Indianapolis 1994 — 1996
Associate's degree, Electronics and Communications Engineering Technology, A
Adapt Telephony Services, LLC November 2009 - Present
Myriad Mind, INC January 2013 - Present
Interactive Intelligence 2007 - 2009
Bloom Marketing Group March 2006 - December 2007
Cornerstone Information Systems December 2002 - March 2006
Skills
IVR, Contact Centers, Telephony, VoIP, Call Centers, Management, Project Management, Entrepreneurship, Information Technology, Predictive Dialers, Strategic Planning, Risk Management, Operations Management, Networking, Managing Distributed..., IT Architecture, Team Leadership, Search & Rescue, Troubleshooting, Skywarn, Security, Leadership, Professional Services, Business Analysis, Training, SaaS, Social Networking, Telecommunications, Cloud Computing, Disaster Recovery, Vendor Management, Software Documentation, Solution Selling, Salesforce.com, Unified Communications, Servers, Enterprise Software, Managed Services, Sales, Analysis, Business Development, Strategic Partnerships, Account Management, Sales Process, Process Improvement, Public Speaking
Education
Indiana Wesleyan University 2006 — 2008
Bachelor, Business Management, cum laude
Rochester Adams High School 1990 — 1992
Diploma, CAD/CADD Drafting and/or Design Technology/Technician
Feed Earth Now LLC. June 2015 - Present
Cooper's Hawk Winery and Restaurants October 2014 - Present
Life Vantage June 2014 - Present
Cagle Industrial Systems Maintenance August 2010 - October 2014
Office of Graduate and Extended Learning at Purdue University North Central January 2013 - December 2013
Adapt Telephony Services, LLC June 2012 - August 2012
Perpetual Motion, LLC June 2011 - August 2011
Skills
Event Planning, Social Media, Public Speaking, Marketing, Advertising, Social Networking, Time Management, Teaching, Team Leadership, Teamwork, Basic Excel Knowledge, QuickBooks, Task Management, Promotion, Small Business, Strategy, Sales, Team Building, Fundraising, Nonprofits, PowerPoint, Semester of Mandarin, Basic Peachtree..., ACEWARE, Singing, Drums, Music, Musicians, Music Videos
Education
Purdue University-North Central Campus 2011 — 2015
Business Marketing and Economics, Junior
Indiana University Bloomington 2012 — 2013
Adapt Telephony Services, LLC February 2012 - Present
USA Funds August 2010 - February 2012
Adapt Telephony Services June 2007 - August 2010
Interactive Intelligence, Inc. 2000 - 2007
USA Group/Sallie Mae 1992 - 2000
Skills
Telephony, Telecommunications, Contact Centers, VoIP, Pre-sales, Unified Communications, SIP, IVR, Sales, Call Centers, Solution Selling, ACD, Team Leadership, Cloud Computing, CTI, Business Analysis, SaaS, Disaster Recovery, Call Center, Salesforce.com, Account Management
Education
Ball State University 1985 — 1989
Bachelor of Science, Journalism
Adapt Telephony Services, LLC September 2013 - Present
Polycom March 2013 - Present
Sentri November 2011 - February 2013
Interactive Intelligence September 2009 - November 2011
Pinacor / InterPC 1994 - 2000
Skills
Cloud Computing, Solution Selling, Managed Services, IVR, SaaS
Education
Florida International University - College of Business
Adapt Telephony Services, LLC September 2014 - Present
Hudson Health Plan December 2011 - September 2014
Seconds Save Lives 2009 - 2011
Parker Strategies 2001 - 2009
Skills
Strategic Planning
Education
Universidad Simón Bolívar 1983 — 1988
Adapt Telephony Services, LLC October 2012 - Present
Interactive Intelligence, Inc May 2000 - June 2012
Inter-Tel 1996 - 1999
Fujitsu Business Communications Systems 1995 - 1996
Aetna 1990 - 1994
Skills
Call Center, Unified Communications, SaaS, Workforce Management, Solution Selling, SIP, VoIP, Vendor Management, Channel, Salesforce.com, Cloud Computing, IVR, Direct Sales, Sales Engineering, Team Leadership, Telecommunications, Professional Services, Managed Services, Lead Generation, Account Management, Process Automation, Speech Analytics, Call Centers, CTI, Contact Centers, Telephony, Outsourcing, ACD, IP PBX, Leadership, Enterprise Software, Sales, IP, Product Management, Pre-sales, Unified Messaging, Sales Process
Education
Trinity College-Hartford 1991 — 1993
Economics of Finance
Eastern Connecticut State University 1985 — 1989
Bachelor of Arts (B.A.), Economics
TEKsystems May 2015 - Present
Adapt Telephony Services, LLC July 2014 - February 2015
Midwest ISO January 2010 - June 2014
Midwest ISO December 2005 - January 2010
Hewlett- Packard September 1993 - December 2004
Compaq (merger from Vanstar and Inacom) 2000 - 2002
Vanstar and Inacom 1992 - 2000
Skills
Customer Service, Mergers, Process Improvement, Vendor Management, Business Analysis, Project Management, Program Management, PMP, Business Process..., SDLC, Project Portfolio..., Visio, SharePoint, ITIL, Technical Documentation, Mergers & Acquisitions, IT Management, IT Service Management, Security, Information Technology, Analysis, Software Documentation, Management, Leadership, Integration, Requirements Gathering, Solution Architecture, IT Strategy, Team Management, Pre-sales, Business Process, Software Project..., Disaster Recovery, Consulting, Team Leadership, Training, Requirements Analysis
Education
Indiana University Bloomington 1982 — 1986
BA, Telecommunitcations/Business
Adapt Telephony Services, LLC January 2013 - Present
ABC Financial Services April 2010 - January 2013
Interactive Intelligence July 2008 - April 2010
Interactive Intelligence March 2007 - January 2009
The LoanLink Center April 2000 - January 2007
BuyItNow.com April 1999 - April 2000
Business Systems Consulting July 1998 - April 1999
Creative Labs 1996 - 1998
Skills
SIP Trunking, ACD, IVR, Call Center, Contact Centers, CTI, Telephony, Call Logging, VoIP, Workforce Management, Unified Communications, Vendor Management, Dialers, Speech Recognition, TTS, Carrier Architecture, Customer Reporting, Remote Agent Deployment, Contract Negotiation, Project Management, Call Center Architecture, Management, Disaster Recovery, Call Centers, Outsourcing, Integration, SaaS, Technical Support
Education
Oklahoma State University 1994 — 1998
Bachelors, Management Information Systems
Adapt Telephony Services, LLC May 2014 - Present
Adapt Telephony Services, LLC 2010 - May 2014
Adapt Telephony Services, LLC May 2005 - 2010
Carpenter Realtors March 2004 - January 2006
Interactive Intelligence 2002 - 2005
Made2Manage February 1999 - February 2002
Made2Manage Systems, Inc. 1999 - 2002
The American Legion 1996 - 1999
Skills
Quality Assurance, Unified Communications, VoIP, Telecommunications, Vendor Management, Troubleshooting, Disaster Recovery, Enterprise Software
Education
Butler University 1993 — 1998
Computer Science
Adapt Telephony Services, LLC February 2012 - Present
Cyberonics July 2010 - February 2012
Associated Credit Union of Texas June 2008 - July 2010
SoluServ, LLC 2007 - 2008
The Newpoint Companies 2007 - 2008
Abilene Christian University 2006 - 2007
Fluid Web Development and others 2000 - 2006
Consulting 1994 - 2000
Skills
Windows Server, VMware, Active Directory, Virtualization, Firewalls, Disaster Recovery, Riverbed, Cloud Computing, Network Architecture, Citrix XenApp, vSphere, Interactive Intelligence, VoIP, Packet Analysis, SQL, Enterprise Architecture, Powershell, AudioCodes, Equallogic, Unix Administration, Linux, Nexus, Checkpoint, Solarwinds Orion, Ipswitch What'sUp Gold, MPLS, Unix, Storage, DNS, PowerCLI, NX-OS, NPM, Clustering, High Availability, Vendor Management, BackTrack, Wireshark, Systems Engineering, Cisco Technologies, HyperV, Solaris, VMware Infrastructure, Troubleshooting, WAN, Storage Area Networks, Networking, Enterprise Software, Integration, Cisco Nexus, Hardware
Education
Abilene Christian University
BS, Applied Studies
Interactive Intelligence, Inc.
ICCE - Interaction Center Certified Engineer 4.0
VMware Install/Configure/Manage
VCP4
Dell, Inc.
Certificate, EqualLogic - Business Continuity and Disaster Recovery
Cisco Systems
CCNP, Cisco Networking
Adapt Telephony Services, LLC December 2012 - Present
Freedom Mortgage 2009 - December 2012
Syntellect 2001 - 2009
Teloquent 2001 - 2003
premier auto insurance 1995 - May 2001
american independant 1994 - May 1995
Skills
Telecommunications..., Interactive...
Education
East Stroudsburg University of Pennsylvania 1990 — 1993
BS, Biology
Adapt Telephony Services, LLC March 2010 - Present
FillTek (Fulfillment Technologies, LLC) October 2001 - March 2010
New Direction Treatment Services June 2005 - April 2009
University of Cincinnati June 1999 - September 2001
Fluor Fernald July 1994 - May 1996
Skills
Call Center, VoIP, Documentation, Troubleshooting, Databases, Coordination, Customer Relations, Windows, Telephony, Administration, SQL, Telecommunications, Problem Solving, Microsoft Office, Customer Service, Process Improvement, Team Leadership, Access, SQL Server, Cisco, Software Documentation, System Administration, Computer Hardware, XP, Call Centers, Microsoft SQL Server, Network Administration, Windows 7, SharePoint, Windows Server, Networking, Management, Cisco Technologies, Security, Microsoft Exchange, Technical Support, Disaster Recovery, WAN, Switches, Servers, Cloud Computing, ACD, Vendor Management, SIP, Virtualization, IVR, Contact Centers, CTI, Network Engineering, MPLS
Education
University of Cincinnati 1999 — 2001
BS, Addiction Studies, Information Technologies & Business
Defiance College 1992 — 1996
Adapt Telephony Services, LLC January 2005 - Present
Interactive Intelligence November 2000 - January 2005
Interactive Intelligence 2000 - 2005
Skills
Cisco Technologies, VoIP, Disaster Recovery, Windows Server, Microsoft SQL Server, SQL, Unified Communications, Cloud Computing, Troubleshooting, Telecommunications
Education
Ivy Tech Community College
Associate of Science (A.S.), Information Technology
Webfoot Technologies March 2014 - Present
Adapt Telephony Services, LLC April 2013 - Present
Tyto Press August 2012 - Present
Skills
Computer Science, Software Engineering, Educational Games, C++ Language, Java, MASM, Computer Graphics, OpenGL, iOS development, Artificial Intelligence, CSS, C++
Education
Lewis University 2011 — 2015
BS, Computer Science
Adapt Telephony Services, LLC April 2001 - Present
Education
University of Illinois at Urbana-Champaign 1989 — 1993
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)