Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas Employees
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - July 2014
Bank of America November 2011 - June 2013
Ace Deck & Fence Inc. March 2011 - August 2011
Forno Italian Oven and Grill January 2010 - March 2011
Fretelli la Bufala November 2006 - June 2009
Mauro for Santini January 2009 - March 2009
Crispi Eventi June 2006 - October 2007
Skills
Restaurant Management, Bartending, Office Coordination, Client Care, Event Management, Exhibition Management, Event Sales, Italian, written Spanish, Spanish, Customer Relations, Event Planning, Fashion, Customer Service, Social Media Marketing, Art, Jewelry, Retail, Social Media, Microsoft Office, Online Marketing, Jewelry Design, Public Relations
Education
Università degli Studi di Napoli 'Parthenope' 2000 — 2005
B.A. (Cum Laude), Tourism, Economics, Business Administration
Universitat Pompeu Fabra 2002 — 2002
Liceo scientifico Tito Lucrezio Caro 1994 — 1999
diploma, 90/100
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - May 2015
T-Mobile December 2011 - May 2012
Comcast 2005 - 2011
Qwest May 2001 - June 2005
Skills
Microsoft Office, Customer Service, Excel, PowerPoint, Word, Telecommunications, Access, Troubleshooting, HTML, Call Center, Outlook, Windows, Customer Satisfaction, Technical Support, Data Entry, Telephony, Customer Retention, Customer Experience, Call Centers, Team Leadership, Sales, Process Improvement, Training, Microsoft Excel, Microsoft Word
Education
AmeriTech College-Draper 2013 — 2015
Associates, Medical Billing & Coding, 3.15 GPA
York Technical Institute 1992 — 1994
Associate's degree, Design/Drafting
Lockton Dunning Benefits August 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2010 - July 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - September 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2005 - February 2008
Skills
Account Management, Sales Operations, Forecasting, Health Insurance, Insurance, Employee Benefits, Managed Care, Brokers, Health Savings Accounts, Disability Insurance, Sales, Underwriting, Healthcare, Life Insurance, Process Improvement
Education
University of Notre Dame 2001 — 2002
Master of Business Administration (MBA), Global Marketing
Abilene Christian University 1996 — 1999
Bachelor of Arts (BA), International Business
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Target March 2009 - January 2013
Skills
Pharmacy, Pharmacy Automation, Medication Therapy..., Pharmacists, Data Entry, Pharmacy Benefit..., Customer Service, Medicare Part D, Cashiering, Medical Terminology, Cpr Certified, Time Management, Compounding, Telephone Skills, Microsoft Word, PowerPoint, HIPAA, Microsoft Office, Healthcare, Inventory Management, Microsoft Excel
Education
Chicago State University 2005 — 2008
Chemistry
Pharmacy Technician School of Irving Park, IL 2007 — 2007
Certificate of Completion, Pharmacy Technician/Assistant
PFI Tech March 2015 - Present
Hi Fi design May 2014 - Present
Peak Systems 2011 - July 2013
Westwood College November 2012 - December 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2009 - March 2011
JPMorgan Chase September 2008 - February 2011
Skills
IT Solutions, Social Media, Digital Illustration, Graphic Design, Adobe Creative Suite, Web Design, Computer Hardware, Software Installation, Laptops, Art, Data Entry, Norton Ghost, System Deployment, Marketing, Mac, Troubleshooting, Customer Service, InDesign, Technical Support, Networking, Flash, XP, Graphics, System Administration, Digital Photography, Dreamweaver, Account Management, WordPress, Hardware, Illustrator, After Effects, Access, OS X, Photoshop, User Interface Design, Logo Design, HP, Creative Direction, HTML, VPN, Operating Systems, Microsoft Office, Project Management, Workstations, Active Directory, Windows, Outlook, Lotus Notes, Help Desk Support, Software Documentation
Education
Microtrain 2014 — 2014
Information Technology
Columbia College Chicago 1994 — 1999
Bachelor of Arts, Multimedia/Technology
Configure One August 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - August 2013
The Jacobson Group August 2011 - April 2012
Sentient Publications October 2009 - May 2010
Sentient Publications May 2009 - August 2009
Skills
Technical Writing, Document Layout, HTML, Software Documentation, Newsletter Production, Document Review, Grant Writing, Photoshop, Research, Project Management, Ebooks
Education
Purdue University 2008 — 2010
Bachelor of Arts (B.A.), Professional Writing
Central Michigan University 2006 — 2008
Business Administration and Management, General
Long Construction Services, Inc. April 2011 - Present
Ford-Iroquois Public Health Dept. May 2010 - April 2011
CVS February 2010 - June 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2002 - October 2009
Skills
Office Management, Process Scheduler, Administrative..., Microsoft Office, Outlook, Microsoft Excel, Customer Service, Microsoft Word, Office Administration, Accounts Payable, Contract Management, Invoicing, Illinois Notary Public, Microsoft Powerpoint, Microsoft Publisher, QuickBooks, Apple OS, iPhone Support, Translation, Pharmacy Technicians, Management
Education
Danville Area Community College 2009 — 2010
Certification, Pharmacy Technician/Assistant, A
Hoopeston East Lynn 1974 — 1982
High School Diploma, General Studies
The Gaia Movement June 2014 - Present
Shining Smiles May 2013 - June 2014
Top Box Foods September 2013 - February 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - July 2013
NexGen Networks, Inc May 2012 - September 2012
Skills
Microsoft Office, Adobe Creative Suite, Marketing Strategy, Public Speaking, Customer Service, Photoshop, Research, Strategic Planning, Windows, Public Relations, Creative Writing, Technical Writing, Social Media, Media Relations, Blogging, Creative Strategy, Marketing Communications
Education
Columbia College Chicago 2012 — 2014
Bachelor's degree, Marketing Communications
College of DuPage 2010 — 2012
Associate of Arts (AA), Marketing Communications
Childrens Hospital Colorado March 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2009 - January 2010
Centura Health September 2002 - May 2005
Skills
Healthcare, Analysis, Epic Systems, EMR, Software Documentation, Medical Records, EHR, HIPAA, Healthcare Industry, Healthcare Information..., Healthcare Management, Hospitals, Medical Terminology, Medicine, Meditech, Time Management
Education
Arapahoe Community College 2013 — 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Gottlieb Memorial Hospital February 1995 - March 2013
State Farm Insurance June 1993 - February 1995
Shriners Hospitals for Children January 1988 - June 1993
Skills
Trained Medical..., Word, Excel, Corel Draw, PageMaker, PowerPoint, Meditech, Internet Explorer, First person..., Typing 55wpm, Spanish speak, read,..., Microsoft Word, Microsoft Excel, Spanish, Hospitals, Community Outreach, Interpreting, Nonprofits, Spanish-English, Event Management, Budgets, Cpr Certified, Customer Service, Data Entry, Health Education, Healthcare, Healthcare Management, Leadership, Medical Terminology, Microsoft Office, Medicare, Non-profits, Marketing, Nursing
Education
Concordia University-River Forest 2004 — 2006
BA, Organizational Management
Triton College 1999 — 2001
Saville, Dodgen & Co. January 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1998 - September 2009
Skills
Access, Auditing, Accounting, Internal Audit, Financial Accounting, Internal Controls, Sarbanes-Oxley Act, CPA, General Ledger, Microsoft Excel, Microsoft Office, Outlook, QuickBooks
Education
Texas Tech University 2011 — 2013
Bachelor's degree, Accounting
Abilene Christian University 2009 — 2010
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - March 2014
Navistar Inc February 2012 - December 2012
Navistar June 2010 - February 2012
DePaul University June 2009 - June 2010
DePaul University May 2007 - November 2009
Blackbaud Europe Ltd. January 2009 - May 2009
DePaul University August 2007 - June 2008
Skills
Project Management, Product Marketing, Market Research, Analysis, Process Improvement, Supplier Negotiation, Global Business..., Microsoft Excel, Microsoft Office..., PeopleSoft, Oracle PIM, EDW, Marketing, Communication Training, Marketing Strategy, Training, Product Development, Leadership Development, Leadership, Management, Cross-functional Team..., Operations Management, Integration, Human Resources
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2015 — 2018
DePaul University 2006 — 2010
Bachelor of Science in Commerce (B.S.), Operations Management, Economics
University of Westminster 2009 — 2009
Bachelor of Science (B.S.), Operations Management
kCura April 2015 - Present
kCura May 2014 - April 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - May 2014
Hallmark Services Corporation November 2010 - December 2012
California State University, East Bay November 2008 - June 2010
Skills
LoadRunner, Performance Testing, Quality Center, Test Planning, Web Services, Microsoft SQL Server, SQL, Performance Tuning, IIS, Software Quality..., Databases, Agile Methodologies, Perfmon, Requirements Analysis, SDLC, SOA, QTP, SQL Tuning, Dynatrace, Selenium, Test Strategy, Linux, SiteScope, AJAX, SSMS Activity Monitor, Scalability Testing, SQL Server monitoring, Foglight SQL Server PA..., Websphere, SharePoint, JDBC, JUnit, Java Enterprise Edition, Weblogic, HP Performance Center, Mercurial, Robot Framework, Quality Assurance, ElasticSearch, HP Quality Center, Perl
Education
California State University-Hayward 2008 — 2010
Master of Science (M.S.), Computer Systems Networking and Telecommunications
High school
Nagpur University
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - March 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - December 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - October 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2007 - September 2011
Butler University August 2003 - June 2011
Hooverwood Jewish Home August 2010 - December 2010
Skills
Microsoft Office, Microsoft Excel, Non-profits, Fundraising, Spanish, Research, Data Analysis, Healthcare
Education
Butler University 2007 — 2011
Bachelor of Science, Biological Sciences
Downers Grove South High School 2003 — 2007
High School Diploma
McLennan Community College August 2013 - Present
American Amicable Life Insurance Company March 2011 - September 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - March 2011
Skills
Healthcare
Education
Mclennan Community College 2013 — 2020
Baylor University 1995 — 1996
Vincennes Insurance, Inc September 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2009 - September 2011
Skills
Health Insurance, Insurance, Customer Service, Medicare, HIPAA, Claim, ICD-9, Claims Resolution, Medical Billing, Account Management, Life Insurance, Employee Benefits, Healthcare, HMO, Managed Care, Medicaid, CPT, Provider Relations, Health Savings Accounts, PPO, New Business Development, Customer Retention, Cold Calling, Outlook, Call Centers, COBRA, Medical Records, Medisoft, Medical Coding, Healthcare Industry, Medical Terminology, Marketing Communications, Marketing Management, Strategic Planning
Education
Indiana Wesleyan University's Adult Program 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Danville Area Community College
Associate's degree, Medical Office Management/Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - Present
Kaufman Soccer Association March 2006 - Present
Promiseland Preschool May 2010 - September 2010
Victorias Secret Stores October 2008 - February 2009
Skills
Health Insurance, Insurance
Education
Trinity Valley Community College 2007 — 2013
ASSOCIATES- MAY2013, History
Cisco College 2006 — 2007
BASICS
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Skills
Lotus Notes, Data Entry, Access, Customer Service, Team Building, Public Speaking, Training, Strategic Planning, Marketing, Leadership Development, Coaching, Teaching, Microsoft Excel
Education
City Colleges of Chicago-Malcolm X College 1998 — 2006
Associate of Arts (AA)
Ipsos March 2014 - Present
IBM Global services, Unisys, Blue Cross and Blue Shield, Abbott, Motorola January 2000 - Present
Unisys August 2012 - February 2014
IBM March 2005 - July 2012
JPMorgan Chase August 2004 - March 2005
Abbott July 2003 - July 2004
Motorola Solutions January 2003 - June 2003
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1999 - December 2002
Leo Burnett January 1995 - March 1996
Skills
Data Warehousing, Oracle, Databases, Database Design, Database Administration, SDLC, Business Analysis, Sybase, Unix, Microsoft SQL Server, Data Migration, ITIL, Hadoop, SQL, Database Architecture &..., Agile Methodologies, Replication, Clustering, SQL Server 2012, SQL Server 2000-2008 R2, Data Warehouse..., HBase, MongoDB, Hive, Pig, Sqoop, Business Intelligence, Big Data Analytics, Market research data..., Enterprise Architecture, Enterprise Software
Education
Birla Institute of Technology and Science
B. E. (Hons.), Electrical and Electronics Engineering
The Advisory Board Company May 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - May 2014
Northwestern Medical Faculty Foundation March 2011 - September 2012
Loyola University Medical Center March 2010 - March 2011
Skills
Revenue Cycle, Medical Coding, Healthcare Management, ICD-9, Hospitals, Medical Terminology, EMR, Medicaid, Healthcare, Medicare, HIPAA, Microsoft Excel, Managed Care, Healthcare Information..., Meditech, Revenue Cycle Management, Microsoft Office, PowerPoint, Microsoft Word, Medical Billing
Education
Benedictine University 2012 — 2015
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor's degree, Health/Health Care Administration/Management
Seward Information Systems November 2012 - Present
MorphoTrust USA 2015 - 2015
THR & Associates July 2011 - November 2012
Nudo Products January 2011 - May 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - October 2010
State of Illinois June 2006 - December 2009
S.I.S. Telecommunications May 2005 - May 2006
Alltech International/Transportation Security Administration September 2003 - May 2005
CMS/Bureau of Communications & Computer Services May 2004 - September 2004
Homeland Security/Transportation Security Administration September 2002 - May 2003
Skills
Servers, Active Directory, Information Technology, Customer Service, Team Building, Project Management, Strategic Planning, Process Improvement, Microsoft Office, Windows, Troubleshooting, Management, ITIL, Technical Writing, Program Management, Team Leadership, Outlook, Project Planning, Change Management, Public Speaking, Visio, Computer Hardware, Windows 7, Networking
Education
University of Phoenix 2006 — 2012
Master of Information Systems, Information Systems
Lincoln Land Community College 1994 — 2000
Associate of Arts, Political Science
Ambassador University 1992 — 1996
Bachelor of Science, Communications
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - Present
Jesse Brown VA Medical Center December 1994 - December 2001
Skills
Managed Care, Medicare, Healthcare, Utilization Management, Health Insurance, Disease Management, Medicaid, Health Policy, Healthcare Information..., HIPAA, Healthcare Management, Healthcare Consulting, Long-term Care, Provider Relations
Education
Chicago State University 1990 — 1994
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Northern Illinois University 1988 — 1990
Pre-Med/Biology
SC Johnson May 2014 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - June 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2010 - August 2012
Elmec Romania 2006 - 2006
Department of External Policy, Ministry of Public Finance 2005 - 2006
Skills
Financial Analysis, Analysis, Business Analysis, Management Consulting, Project Management, Business Strategy, Project Planning, Budgets, Strategy, Process Improvement, Management, Business Planning, Business Intelligence, Start-ups, Business Process..., Finance, Forecasting, Mergers & Acquisitions, Team Leadership, Financial Modeling, Analytics, Leadership, Banking, Competitive Analysis, Cross-functional Team..., Data Analysis, Strategic Planning, Change Management, Product Management, Account Management, Marketing Strategy, Contract Negotiation, Team Building, Business Development, Negotiation, Financial Reporting, Strategic Financial..., Managerial Finance, Corporate Finance, Business Process, Market Research, Marketing, Team Management
Education
Cornell University - S.C. Johnson Graduate School of Management 2013 — 2015
Master of Business Administration (MBA)
The University of Chicago 2009 — 2010
Certificate, Financial Decision Making
2000 — 2005
Bachelor's Degree, Statistics, Mathematics, Computer Science, and Operational Research
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Groove & Grain October 2012 - Present
Brightspark Travel, Inc. - TUI Student Travel, Division of TUI Travel PLC April 2011 - April 2013
Chicago Youth Centers February 2009 - April 2011
Boy Scouts of America - Chicago Area Council September 2006 - February 2009
Law Offices of Jeffery M. Leving January 2006 - May 2006
Chicago Rush Arena Football 2004 - 2006
WLCA 89.9FM June 2002 - April 2004
Skills
Email Marketing, Social Networking, Marketing Communications, Strategy, Marketing, SEO, Leadership, Google Analytics, Integrated Marketing, Basecamp, Silverpop, Litmus, Product Development, Social Media, Microsoft Office, Budgets, Fundraising, Web Analytics, Public Speaking, Event Management, Social Media Marketing, Event Planning, Facebook, Brand Development, Adobe Creative Suite, Presentation Development, Online Marketing, Research, Blogging, Presentation Design, Piano Tuning, Corporate Branding, Copywriting, HTML + CSS, Video Production, Video Marketing, Web Project Management, User Experience, Wordpress, Project Planning, Idea Generation, iWork, Google Docs, Google Apps, WordPress, Walking, Knife Skills, Landlord Tenant Disputes, Leather Jackets
Education
Columbia College Chicago 2004 — 2006
B.A., Marketing Communications
Lewis & Clark Community College 2001 — 2003
A.S., Radio Broadcasting
Markit November 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - November 2014
The Intrigue Agency September 2012 - February 2013
Red Frog Events January 2012 - May 2012
Dreams for Kids September 2011 - December 2011
Skills
Customer Service, Social Media, Marketing, Public Relations, Advertising, Media Relations, Event Planning, Event Management, Marketing Communications, SEO, Fundraising, Social Networking, Facebook, Non-profits, E-commerce, Marketing Strategy, Microsoft Office, PowerPoint, Research, Editing, Nonprofits, Graphic Design, Spanish, Social Media Marketing, Management, Sponsorship, Blogging, Public Speaking, Email Marketing, Adobe Creative Suite, Press Releases
Education
DePaul University
Master's degree, Business Information Technology
University of Iowa 2007 — 2011
Bachelor of Arts, International Studies; International business May 2011
Spanish American Institute of International Education 2010 — 2010
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - August 2014
Talution Group March 2012 - July 2013
PointBridge October 2010 - February 2012
Jessica's Jewels January 2010 - June 2011
BDO USA, LLP July 2010 - October 2010
Heidrick & Struggles December 2009 - June 2010
Heidrick & Struggles April 2008 - December 2009
PointBridge June 2005 - February 2008
The Information Management Group October 2001 - May 2005
Skills
Online Marketing, Social Media, Social Networking, SharePoint, Facebook, Digital Marketing, New Hire Orientations, Microsoft Office, Resource Management, Newsletters, Onboarding, Microsoft CRM, Resource Allocation, Forecasting, Extranet, Staffing Models, Writing, Workflow, Process Scheduler, Scheduling, Workflow Analysis, Orientation, E-commerce, Management, Process Improvement, Leadership, Strategy, Recruiting, General Awesomeness, Salesforce.com, Interviews, Content Management, Editing, Human Resources, Integrated Marketing, Marketing, Sourcing, Blogging, Email Marketing
Education
DePaul University
Bachelor's of Science, Interactive Media
AbbVie, Inc. March 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - January 2014
Popular Community Bank July 2012 - March 2013
VW Credit Inc November 2006 - June 2012
Hewitt Associates (AonHewitt) September 2003 - November 2006
Corus Bank NA (MB Financial) December 1998 - September 2003
Skills
Business Analysis, SDLC, Business Process, Requirements Analysis, Process Improvement, Testing, Databases, Business Intelligence, System Configuration, Quality Assurance, CRM, Agile Methodologies, Data Analysis, Call Center, Vendor Management, SQL, Web Services, Use Case Diagrams, Database Design, HTML, Visio, Workflow, SharePoint, Requirements Gathering, Business Requirements, Integration, Analysis, Business Process..., Software Project...
Education
Global Knowedge
Certification, Six Sigma Green Belt
DePaul University
Masters, Information Systems, with Distinction
Loyola University of Chicago
Certificate, Operations Management, 3.8/4.0
DePaul University
BS, Computer Science
Thought Collection Publishing June 2012 - Present
Concordia University Chicago October 2012 - Present
Health Care Service Corporation / Dearborn National August 2010 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2007 - August 2010
Advocate Health Care August 2004 - December 2007
Rush University Medical Center August 2003 - July 2004
Skills
Process Improvement, Project Management, Healthcare, SDLC, Visio, Software Documentation, Business Analysis, Microsoft Excel, Customer Service, Strategic Planning, Requirements Analysis, PMP, Team Building, Data Analysis, Business Process..., Requirements Gathering, Insurance, Testing, Analytics, Systems Analysis, Business Process, Analysis, User Acceptance Testing, Program Management, Strategy, Vendor Management, Project Planning, Entrepreneurship, Marketing, Management, Leadership, Editing, Research
Education
Benedictine University 2006 — 2009
MBA, HealthCare Administration
University of Illinois at Chicago 1999 — 2004
Bachelors of Science, Biochemistry
Health Leads
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - Present
Nordstrom 2000 - September 2012
Skills
Merchandising, Visual Merchandising, Retail, Retail Sales, Assortment, Store Operations, Sales, Fashion, Apparel, Customer Service, Styling, Inventory Control, Inventory Management, Marketing, Employee Training, Sourcing, Microsoft Word, Fashion Shows, Luxury Goods, Management, Leadership, Marketing Strategy, Microsoft Excel, Driving Results, Outlook, Marketing Communications, CRM, Clienteling, Microsoft Office, PowerPoint, Cosmetics, Business Analysis, Client Relations, Client Services, Data Analysis, Presentations, Sales Operations
Education
Columbia College Chicago 2004 — 2006
Bachelor's degree, Advertising
University of Iowa 2002 — 2004
Business, Management, Marketing, and Related Support Services
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - June 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - July 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - October 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - January 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2010 - March 2011
Health Care Service Corporation 2007 - 2008
i.c.stars 2006 - 2007
Skills
Access, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Training, Outlook, Process Improvement, Team Building, Analysis, Troubleshooting, Inventory Management, System Administration, Team Leadership, Program Management, Strategic Planning, Supervisory Skills, Change Management, Management, Leadership, Lotus Notes, Software Documentation, Visio
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Public Administration (M.P.A.)
DeVry University 2007 — 2012
Bachelors
DeVry University 2007 — 2011
Associates
Chamberlain College of Nursing
Bachelor of Science (B.S.)
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Family Health Network August 2010 - May 2013
Family Health Network Inc July 2009 - May 2013
U. S. Census December 2009 - July 2010
Blue Cross Blue Shield August 2008 - December 2009
Harte Hanks August 2006 - January 2007
Aetna Insurance July 2004 - March 2006
United Healthcare of Illinois December 1992 - July 2002
UnitedHealthcare January 1996 - January 1997
UnitedHealthcare January 1995 - January 1996
Skills
Leadership, Marketing Communications, Public Relations, Marketing, Program Management, Public Speaking, Strategic Planning, Training, Healthcare, Community Outreach, Event Planning, Medicare, Management, Nonprofits
Education
University of Phoenix 2011 — 2013
MBA, Healthcare Management
DePaul University 2000 — 2003
Bachelor of Arts, Marketing
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
United States Air Force June 2008 - March 2013
United States Air Force October 1991 - June 2008
Skills
Command, Procurement, Program Management, Warehouse Management, Risk Management, Inventory, Distribution Center..., Customer-focused, Distribution Management, Inventory Control..., Materials Handling..., Vendor/Budget Management, TL/LTL/Intermodal/Expedi..., UPS/DHL/FEDEX Systems, Planning/Packaging/Recei..., Procurement/Transportati..., Compliance and..., OSHA/CFR/IATA/DOT/FTG..., Facility Management, Microsoft..., Leadership/Mentorship/Tr..., Customer Service..., Spend Management, Spend Analysis, Contract Negotiation, Contract Management, Market Assessments, Executive Management, Ariba Spend Management..., SAP Software and..., Supplier Relationship..., Strategic Sourcing
Education
Bellevue University 2013 — 2014
Bachelor's Degree, BS Supply Chain & Logistics Management, 3.9 GPA
Community College of the Air Force 2001 — 2010
Logistics Management, Logistics, Materials, and Supply Chain Management, 3.8 GPA
University of Alaska Anchorage 1999 — 2001
Delineate Design April 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - 2011
Blue Cross Blue Shield of Michigan January 2006 - February 2008
Blue Cross Blue Shield of Michigan January 1996 - February 2008
Sbarro July 1993 - January 1996
Skills
Customer Service, Process Improvement, Operations Management, Interviewing, Excel, PowerPoint, Administration, Team Building, Problem Solving, Coaching, Customer Relations, Budgeting, Word, Outlook, Strategic Planning, Promotions, Event Management, Team Leadership, Employee Relations, Writing, Performance Management, Compliance, Change Management, Interviews, Recruiting, Inventory Management, Microsoft Excel, Microsoft Word, Budgets, Microsoft Office, System Administration, Project Management, Data Analysis, Visio, Analysis, Leadership, Training, Management
Education
Baker College Center for Graduate Studies 2008 — 2012
M.B.A., Business Administration and Management, General, 3.85
Cleary University 2002 — 2003
B.S., Accounting, Cummulative GPA 3.35
Washtenaw Community College
Associate's Degree, Accounting, Cummulative GPA 3.18
Pinckney High School
Comprehensive Mental Health Services, Inc. February 2015 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2014 - December 2014
Missouri Alliance for Children & Families July 2011 - May 2012
Missouri Department of Social Services January 2009 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows, Teaching, HTML, Budgets, C, Public Speaking, Editing, Strategic Planning, Negotiation
Education
Capella University 2012 — 2013
Master of Science (M.S.), Psychology
Stephens College 2009 — 2011
Master of Education (M.Ed.), Counseling Psychology
Columbia College 2006 — 2009
Bachelor of Arts (B.A.), Psychology
self August 2015 - Present
Global IT Resources Inc. June 2013 - September 2013
MemorialCare Health System August 2012 - December 2012
ACS Healthcare Provider Consulting May 2011 - January 2012
University of Washington June 2004 - November 2010
University of Washington 2004 - November 2010
Presbyterian Healthcare Services December 1995 - October 2002
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 1990 - December 1995
Dona Ana County 1984 - 1988
Skills
Healthcare Information..., Healthcare, Epic Systems, EMR, Ambulatory, Process Improvement, Business Analysis, HIPAA, Project Management, Team Management, EHR, Information Technology
Education
Webster University 1991 — 1993
MA
Chapman University 1972 — 1975
BA
Comcast Cable July 2014 - Present
Comcast November 2011 - Present
City Colleges of Chicago November 2007 - June 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2005 - November 2007
Hewitt Associates March 2004 - July 2005
RCI Consultants September 2002 - March 2004
Marriott International April 2001 - September 2002
Goodwill Industries September 1999 - December 2000
ComEd 1990 - 1995
US Navy January 1985 - January 1989
Skills
Human Resources, People Management, PeopleSoft, Talent Management, Organizational Design, Human Capital Management, Six Sigma, Employee Engagement, Employment Law, Performance Management, HR Strategy, HRIS, Leadership Development, Employee Relations, HR Policies, Compensation, Talent Acquisition, Workforce Planning, Succession Planning, HR Consulting, Labor Relations, Organizational..., Talent Development, Kaizen, Deferred Compensation, Employee Benefits, New Hire Orientations, Interviews, Recruiting
Education
Walden University 2004 — 2013
ABD in I/O Psychology, Industrial Psychology
The University of Chicago Booth School of Business 2010 — 2011
Certificate, Strategic Talent Management and Organizational Design
Quinlan School of Business, Loyola University Chicago 1996 — 2000
MS, Industrial Relations
Chicago State University 1993 — 1995
MS, Criminal Justice
Roosevelt High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Blue Cross Blue Shield of Illinois April 2008 - Present
Thomson Healthcare September 2006 - April 2008
Metropolitan Life Insurance Company March 2001 - September 2006
Skills
Data Analysis, Analytics, Strategy, Process Improvement, Advantage Suite, Blue Insight, Leadership, Strategic Planning, DART, Accountable Care
Education
Ball State University 1991 — 1995
Bachelor of Science, Political Science/History
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2015 - Present
Infogroup June 2014 - May 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - May 2014
Amdocs June 2010 - September 2012
Tata Consultancy Services June 2007 - April 2010
AIG Systems Solutions June 2005 - May 2007
Skills
Informatica, Big Data, Hadoop, MapReduce, Datastage, Apache Pig, Hive, HBase, Sqoop, Cloudera, Amazon EMR, Talend, Data Modeling, ETL, Oracle, Data Warehousing, SQL, Unix Shell Scripting, Tableau, PL/SQL, ETL Tools, Unix, DB2, Teradata, Performance Tuning, Requirements Analysis, Ab Initio, XML, Business Objects, WebSphere, User Acceptance Testing, Agile Methodologies, SDLC, Data Quality, SSIS, SSRS, AIX, IBM AIX, Shell Scripting, DataStage
Education
Anna University 2001 — 2005
Bachelor Of Technology
Loyola Matriculation Higher Sec School 1996 — 2001
High School
NCC Media November 2014 - Present
Insight Global May 2010 - Present
PC DOCTOR October 2007 - Present
Witt/Kieffer April 2012 - April 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - January 2012
Best Buy January 2008 - March 2010
US Army October 2003 - December 2007
Skills
Microsoft Office, Firewalls, Router Configuration, Network Administration, Network Security, Software Installation, Hardware Support, Antivirus, Backup, er, Computer Maintenance, Equipment Repair, Cisco Switches, Hubs, Servers, Citrix, Solaris, Linux, Unix, Netbackup, Wireless Networking, Wireless Security, VoIP, Remote Access, Help Desk Management, Phone Skills, Customer Relations, Customer Service, Customer Satisfaction, Customer Experience, Team Leadership, Technical Training, Information Management, TCP/IP, Windows 7, Windows, MS-DOS, CMD, Assets Recovery, Test Tools, End User Support, Exchange Connectivity, Communication Protocols, Systems Analysis, Operating Systems, Operations, LAN, WAN, SAN, Team Management
Education
Kaplan University 2014 — 2016
Bachelor’s Degree
Keller Graduate School of Management of DeVry University 2012 — 2014
Bachelor's degree, Criminal Justice and Technical Management
Miller-Motte Technical College-Clarksville 2008 — 2010
Network Administration, Information Technology
Homewood-Flossmoor 2002 — 2003
High School
Ashford University
Bachelor's degree, Criminal Justice/Police Science, 3.2
AbbVie August 2015 - Present
Deloitte July 2014 - Present
Deloitte August 2012 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - August 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2009 - May 2011
Custom Staffing January 1999 - January 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2007 - December 2009
State Farm Insurance July 2004 - May 2007
State Farm Insurance April 2000 - July 2004
Bowne Business Solutions, Inc May 1998 - April 2000
Skills
Intrusion Detection, ArcSight, A+ Certified, Identity Management, Sourcefire, Web Security, Security, HIPAA, Computer Security, Vulnerability Management, Network Security, Application Security, IDS, Information Security..., SOA, LDAP, Websphere, J2EE, Ethical Hacking, Enterprise Architecture, Risk Assessment, Active Directory, Web Application Security, Windows, Linux, Unix, Information Security, Firewalls, Computer Forensics, Incident Response, Data Security, Business Continuity, IPS, Security Architecture..., Information Technology, Internet Security
Education
DePaul University 2010 — 2017
Semi-active student, Information Security
The SANS Institute 2003 — 2014
Certification, Information Security
University of London 2013 — 2013
Malicious Software and its Underground Economy, Pass (Certified)
Conference Engagements 2012 — 2014
SourceFire 2012 — 2012
Certification, SourceFire Certified Professional
Axia College 2006 — 2008
Associate of Arts in Business, Business
South Suburban College 1997 — 1998
Computer Science
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
McDonald's Corporation July 2011 - September 2012
Underwriters Laboratories June 2010 - July 2011
Education
DePaul University 2006 — 2010
B.A.
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1997 - Present
Skills
Health Insurance, Performance Management, Benefits Administration, PeopleSoft, Employee Benefits, Insurance, Employee Relations, Change Management, Program Management, Microsoft Excel, Access, Outlook, Customer Service, Team Building, Sales, Strategic Planning, Training
Education
Cisco College 1985 — 1987
Associate's degree, Office Management and Supervision
Knox City High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - August 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - August 2014
Blue Cross Blue Shield Association November 2012 - May 2013
Blue Cross and Blue Shield Association March 2009 - December 2012
Skills
Project Management, Strategic Planning, Process Improvement, Leadership, Healthcare, Public Speaking, Team Building, Cross-functional Team..., Vendor Management, Access, Business Development, Operations Management, Analysis, Program Management, Change Management, Strategy, Team Leadership, Business Analysis, Data Analysis, Management, Software Documentation, Training, Software Development, Business Process, Customer Satisfaction, Project Planning, Business Strategy, Business Process..., Visio, Microsoft Office, Microsoft Excel, Coaching
Education
Capella University 2013 — 2016
Doctorate of Business Administration, Strategy and Innovation
Keller Graduate School of Management of DeVry University 2007 — 2010
MBA, Health Services
North Carolina Agricultural and Technical State University 1989 — 1993
Bachelor of Science, Mechanical Engineering
McDonald's Corporation May 2015 - Present
Allstate January 2015 - February 2015
Exelon September 2013 - August 2014
Walgreens May 2012 - January 2013
Mars, Incorporated September 2010 - January 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2000 - October 2009
Arthur Andersen LLP October 1998 - July 2000
DuPage Regional Office of Education February 1997 - March 1998
Skills
Systems Engineering, Enterprise System..., Project Management, Business Process..., Business Impact Analysis, Integration, Cisco Technologies, Networking, Systems Management, ITIL, IT Management, Data Center, IT Service Management, VMware, Enterprise Architecture, Solution Architecture, Troubleshooting, IT Operations, System Administration, Network Administration, Enterprise Software
Education
Coyne College 2014 — 2015
Electrical Construction and Maintence, Electronic and Communications Engineering Technology/Technician
Robert Morris College 1995 — 1997
Associate’s Degree in Applied Science, Information Technology
Speridian Technologies December 2010 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2012 - 2013
Speridian Technologies 2009 - February 2012
Tata Consultancy Services June 2005 - February 2009
Tata Consultancy Services 2005 - 2009
Skills
Siebel, UCM, PL/SQL, Shell programming, Informatica, Oracle, SQL Server 2005/2000, Unix, DB2 9.1, DB2, EIM, Data Quality, EAI
Education
Indian Institute of Technology, Delhi 2003 — 2005
M Tech, Control and Automation
Andhra University 1999 — 2003
BTech, Instrumentation Engg
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - October 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2007 - December 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2002 - February 2007
Skills
Insurance, Health Insurance, Claim, Process Improvement, Claims Management, Call Centers, General Insurance, Business Analysis, Employee Benefits, Change Management, Operational Intelligence, Business Engineering, Relational Databases, SQL, Thought Leadership, Innovation, Microsoft Excel, Data Analysis, Leadership
Education
DePaul University
Bachelor of Science (BS), Music Technology
DePaul University
Master's degree, Computer Science
Cloud Software, LLC May 2012 - Present
American Express May 2014 - October 2014
Integra Partners December 2013 - February 2014
DISYS 2014 - 2014
BroadPath Healthcare Solutions May 2013 - 2014
Exponent Partners August 2013 - August 2013
Great Wave Technologies November 2012 - June 2013
Sovren January 2013 - March 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - March 2013
Dataflo Consulting August 2012 - September 2012
Skills
Salesforce.com, Force.com, Salesforce.com..., Visualforce Pages, Salesforce.com..., Software Development, Apex Programming, Salesforce.com..., Visual Force, Teaching, Psychology, SFDC, SOQL, SOA, PaaS, Salesforce.com..., Salesforce.com Developer, Customer Service, CRM Integration, Rally, Salesforce.com...
Education
Arizona State University 2006 — 2010
Bachelor of Science (BS), Psychology
Dobson High School
Trexin Consulting August 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - August 2013
Huron Consulting Group February 2011 - February 2013
Augustana College August 2007 - May 2010
Augustana College August 2007 - May 2010
Augustana College November 2006 - May 2010
Thrivent Financial for Lutherans June 2009 - August 2009
Skills
Project Management, Public Speaking, Higher Education, Research, Event Planning, Change Management, Healthcare, Healthcare Consulting, PowerPoint, OLAP, Spanish, Process Improvement, Revenue Cycle, Student Affairs, Workshop Facilitation, Microsoft Office, Salesforce.com, PowerPivot
Education
Augustana College 2006 — 2010
Bachelor of Arts, Business, Spanish; International Business and Management
CGI June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - May 2013
New Mexico Primary Care Association September 2010 - May 2012
AppleOne October 2007 - September 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1984 - October 2007
IHS 2003 - 2003
Skills
Databases, Analysis, Healthcare Information..., Health Insurance, Medicaid, Technical Support, Microsoft Exchange, SDLC, SharePoint, Visio, Software Documentation, Business Analysis, Vendor Management, Requirements Analysis, Process Improvement, Access, Project Management, Oracle, Business Intelligence, Testing
Education
Central New Mexico Community College
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2013 - Present
Consultwebs.com 2007 - 2012
TM Advertising March 2002 - March 2006
Draftfcb 1995 - 2002
Skills
Books, Storytelling, News Writing, Editing, Public Relations, Marketing, Social Networking, Press Releases, Social Media, Photography, Creative Writing, Photoshop, Email Marketing, Online Marketing, Digital Marketing, Web Content, Marketing Communications, Social Media Marketing, Writing, Advertising
Education
Berea College
Bachelor of Arts (B.A.), Fine and Studio Arts
University of Michigan
Art/Art Studies, General
TransUnion April 2015 - Present
Capital One February 2013 - April 2015
HSBC February 2012 - February 2013
Northern Trust February 2010 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2008 - November 2009
Market Dynamics, Inc June 2006 - August 2008
American Academy of Orthopaedic Surgeons August 2004 - December 2004
Skills
Access, Business Intelligence, SQL, Information Security, Analytics, Citrix, BMC Remedy, SAS, Team Building, Unix, Active Directory, Linux, Troubleshooting, RSA SecurID, Software Documentation, RBAC, IT Audit, Incident Management, IT GRC, ITIL, Provisioning, Access Control, IT Service Management, Security+, Account Reconciliation, Account Management, Network Security, AIMSUN, Oracle AIM, CSS, HTML 5, XHTML, JavaScript, Apache, BMC Control-sa, Integration, Analysis, Databases, Information Technology
Education
University of Illinois at Chicago 2003 — 2007
Master, Economics, 3.0
Northeastern Illinois University 2001 — 2003
BA, Economics, 3.5
College of Lake County 2011 — 2016
Associate's Degree, Network Administration and Security
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
YDI-Elev8NM 2011 - 2013
New Mexico Community Foundation April 2007 - December 2011
City of Albuquerque November 2001 - April 2007
Northwest NM Fighting Back/POL Youth & Community Wellness 1997 - 1999
Northwest NM Fighting Back/POL Youth & Community Wellness 1997 - 1999
Northwest NM Fighting Back/POL Youth & Community Wellness 1997 - 1999
Skills
Public Speaking, Community Outreach, Research, Program Management, Strategic Planning, Nonprofits, Management, Leadership Development, Training, Grants, Program Development, Fundraising, Grant Writing, Volunteer Management, Community Development, Public Policy
Education
The University of New Mexico 2000 — 2002
Bachelor's degree, American Studies /Native American Studies
Dartmouth College 1980 — 1981
Columbia College December 2014 - Present
Columbia College September 2013 - December 2014
Columbia College May 2013 - September 2013
Columbia College October 2011 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - July 2012
Skills
Data Analysis, Microsoft Word, Non-profits, Social Media, Fundraising, Microsoft Office, PowerPoint, Advertising, Customer Service, Public Speaking, Event Management, Teamwork, Event Planning, Microsoft Excel, Marketing Communications, Leadership, Research, Facebook, Social Networking
Education
Columbia College 2014 — 2016
Master of Business Administration (M.B.A.), 4.0/4.0
Columbia College 2009 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - August 2015
Lenz Field & Sport Complex August 2012 - October 2012
Fresh & Easy Neighborhood Market, Inc. March 2011 - June 2012
Fresh & Easy Neighborhood Market February 2010 - June 2012
Fresh & Easy Neighborhood Market August 2009 - February 2010
Culver-Stockton College September 2008 - January 2009
Hollingworth Elementary School May 2007 - August 2008
Albertsons May 2004 - July 2006
Skills
Merchandising, Retail, Customer Service, Inventory Management, Microsoft Word, Microsoft Excel, retail management, Supervisory Management, Team Leadership, Problem Solving, Vendor Relation, Store Management, Scheduling Management, Time Management, Inventory Control, Teamwork, Grocery, Microsoft Office, Baseball, Budgets, Coaching, Customer Satisfaction, Employee Relations, Employee Training, Hiring, Income Statement, Forecasting, Human Resources, Leadership, Management, Loss Prevention, Shrinkage, Social Networking, Store Operations, Team Building, Supervisory Skills, Training, Visual Merchandising, Vendor Relationships, Profit, Purchasing, CPFR, Event Management, Event Planning, Marketing, Operations Management, Outlook, POS, Performance Management, Planograms
Education
Culver Stockton College 2006 — 2009
Sports management, Business, Management, Marketing, and Related Support Services, 3.0
Mt. San Antonio College 2004 — 2006
Business Marketing, Business, Management, Marketing, and Related Support Services, 3.0
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - September 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2010 - May 2012
Texas Center for Reproductive Health March 2009 - September 2010
Skills
Marketing, Quality Auditing, Quote, Customer Service, Management, Analysis, Human Resources, Insurance, Health Insurance, Healthcare, Team Building, Microsoft Excel, Leadership, Account Management, Brokers
Education
Collin County Community College 2010 — 2014
Associate's Degree, Art/Art Studies, General
Texas Woman's University
Bachelor's Degree, Art/Art Studies, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2007 - October 2012
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2006 - November 2007
Poolscape Inc. April 2003 - April 2006
Skills
Visio, User Acceptance Testing, Requirements Analysis, Business Process, Integration, Business Analysis, Testing, Project Management, Change Management, Management, Project Delivery, System Testing, Business Architecture, Process Engineering, Software Design, Software Development..., Business Solution..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Written & Oral..., Requirements Gathering, Change Requests, Change Readiness, Business Readiness, Business Strategy, Access, Analysis, Program Management, Business Process Design, Software Development
Education
DePaul University 2011 — 2013
B.A., Computer Information Systems
Motorcycle Mechanics Institute 2002 — 2003
Factory Trained Technician, Harley Davidson Motorcycles
University of Phoenix
A.A, Business
All About You Barber and Beauty February 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2008 - June 2013
Skills
Employee Benefits, Call Centers, Health Insurance, Training, Leadership, Customer Retention, Insurance, Customer Service, Microsoft Excel, Process Improvement, Public Speaking, Program Management, Sales, Strategic Planning, Time Management
Education
Howard College 2005 — 2007
Associate's degree, Business Administration and Management, General
Texas College of Cosmetology-San Angelo 2003 — 2004
Cosmetology Licsense
Mawson Resources, LLC November 1992 - Present
Kingdom Principle Group, LLC 2012 - Present
Auto Load Logic March 2012 - 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2006 - March 2013
Big Country Resources, Inc. 1992 - 2006
Skills
Team Building, Team Leadership, Leadership, Customer Service, Start-ups, Management, Program Management, Process Improvement, Entrepreneurship, Call Centers, Coaching, Sales Management, Microsoft Office, CRM, Project Management, Strategic Planning, Account Management, Customer Retention, Customer Satisfaction, Business Development, Marketing Strategy, Business Planning, Time Management, Microsoft Word, Training, New Business Development, Sales, Analysis, Inventory Management, Public Speaking, Marketing, Access, Salesforce.com, Sales Operations, Recruiting, Business Process..., Change Management, Outlook, Social Media, Project Planning, Small Business, Business Analysis, Social Networking, Microsoft Excel, Leadership Development, Performance Management, Employee Training, Accounting, project, Train New Employees
Education
The University of Texas at El Paso
Black Hawk College
Coronado High School. 1976 — 1979
Eric Scott Leather May 2013 - Present
State of Illinois February 2011 - February 2013
Springfield Clinic August 2010 - February 2011
HSHS Medical Group May 2010 - July 2010
Walmart January 2010 - May 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1999 - July 2009
Skills
Microsoft Office, Typing, Telephone Skills, Customer Service, Call Centers, Supervisory Skills, Employee Training, Creation Of Training..., Data Entry, UB92, HCFA, Pre-certification, Medical Terminology, Medical Billing, Claims Handling, Health Insurance, Interviews, Constructive Feedback, PowerPoint, Project Management, Performance Improvement, Performance Reviews
Education
Ashford University 2012 — 2014
Bachelor's degree, Organizational Management
Lincoln Land Community College 2009 — 2012
Psychology, Criminology, Management
Robert Morris College 1997 — 1999
Associate's degree, Computer Business, 3.98 GPA
FirstCare 2012 - Present
Amerigroup Corporation 2007 - 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2007
Texas Medicaid and Health Care Partnership 2003 - 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1996 - 2002
Skills
Medicaid, Provider Relations, Health Insurance, Health Policy, HMO, Credentialing, Contract Negotiation, Leadership, Insurance, Network Development, Claim, Physician Relations, Hospitals, Medicaid Managed Care, EMR, Healthcare Consulting, Long-term Care, Physicians, Provider Education, Provider Network..., Managed Care, PPO, Healthcare Industry, HIPAA, Disease Management, Medicare, Healthcare Management
Education
Concordia University-Austin
BA, Healthcare Administration
LeTourneau University
Mount Pisgah Missionary Baptist Church October 2014 - Present
PrideStaff /ThyssenKrupp Elevators Americas August 2014 - January 2015
Rent-A-Center September 2013 - August 2014
Northrop Grumman Corporation October 2008 - November 2011
BenefitMall April 2007 - June 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2001 - September 2006
Skills
Time Management, Demonstrated Leadership..., Connector, Customer Service, Medical Terminology, ICD-9, CPT, Microsoft Office, Analytical Abilities, Detail Orientation, Call Center Development, PeopleSoft, People Skills, Data Entry, Interviewing, Document Management, Project Facilitation, Staff Training, SME, Leaves Of Absence, Administrative Support, Case Management, Independent Research, Policy Writing, Workers Compensation, Group Benefits, Utilization Management, Referral Generation, Insurance Verification, Document Imaging, Medical Imaging, Scheduling, Inpatient, Employee Benefits, Leadership, Case Managment, Interviews, Insurance, Leave of Absence, Administrative..., Temporary Placement, Sourcing, Process Scheduler, Project Management, Employee Relations, Recruiting, Onboarding, Training, Human Resources, Management
Education
Dallas County Community College 2014 — 2014
Certificate, Entrepreneurship/Entrepreneurial Studies
Texas Wesleyan University 2012 — 2012
Small Business Administration/Management
Colorado Technical University-Online 2011 — 2012
Dallas County Community College 1994 — 1995
Medical Office Assistant/Specialist
Abbott Laboratories January 2015 - Present
AbbVie May 2014 - December 2014
Hospira March 2013 - May 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - March 2013
Walgreens February 2012 - July 2012
Baxter Healthcare November 2011 - April 2012
Abbott Laboratories August 2009 - July 2011
Lake Forest Graduate School of Management January 2008 - July 2009
TAP Pharmaceuticals Inc. 1997 - 2008
Abbott Laboratories January 1993 - 1997
Skills
Change Management, Vendor Management, Business Analysis, Business Process..., Project Management, Program Management, Process Improvement, Leadership, Cross-functional Team..., Project Planning, Procurement, Management, Strategic Planning, Budgets, SDLC, Strategy, Training, Integration, CRM, Analysis, Recruiting, PMO, Risk Management, Project Portfolio..., Resource Management, Coaching, Disaster Recovery, Forecasting, Quality Assurance, Visio, Security, Salesforce.com, Software Documentation, PMP, Team Leadership, Business Process, MS Project, IT Strategy, Team Building
Education
Keller Graduate School of Management of DeVry University 2005 — 2009
Masters in Project Management
College of Lake County 2011 — 2012
(In Process), Emergency Disaster Recovery Management
Northwestern College 1983 — 1987
BA, Youth Ministries, Bible, and Education Minor
Aurora University 1982 — 1983
Pre-Med
Turner Oil & Gas June 2014 - Present
Murphy Enterprises January 1999 - Present
Manheim Total Resource Auctions September 2010 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - March 2010
Hot Topic September 2006 - December 2007
Advanced Data Management March 2003 - July 2007
Gap Inc. October 2002 - March 2003
International Missionary Center October 2001 - October 2002
ResourceOne March 1997 - August 2001
Gap Inc./Old Navy April 1996 - March 1997
Skills
Marketing, Customer Service, Training, Social Media, Creative Writing, Film, Automotive, Building Relationships, Microsoft Office, Budgets, Documentaries, Graphic Design, Entrepreneurship, Event Management, Office Management, Adobe Creative Suite, Reliability, Information Technology, Retail Sales, Leadership Development, Film Production, Call Centers, Staff Development, Team Leadership, Live Events, Music Industry, Non-linear Editing, Nonprofits, Volunteering, Brand Development, Employee Benefits, Project Management, Office Administration, Strategic Planning, Health Insurance, Organization, Entertainment Management, Media & Entertainment, Special Effects Makeup, Call Center..., Travel, Quality Management, Economics, Network Administration, Chain of Title, Research, Digital Photography
Education
Full Sail University 2010 — 2012
Bachelor, Entertainment Business
Tulsa Technology Center 2006 — 2006
Certificate of Completion, Visual Basic Programming Version 6
Academy of Art University 2004 — 2006
Some College, Cinematography and Film/Video Production
Radio Systems Corporation November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2012 - August 2013
Skills
Java, SQL, Scrum, Eclipse, Agile Methodologies, JUnit, JavaScript, Computer Science, Visual Studio, Slick2D, YAML, Oracle E-Business Suite, JSP development, Oracle Applications, Oracle PL/SQL..., Test Driven Development, DB2, Event Planning, Public Speaking, GWT, Hibernate, Spring MVC, Oracle Application..., Git, Programming, Object Oriented Design
Education
Ball State University 2007 — 2011
Bachelor of Science, Computer Science
Benton Central Jr/Sr Highschool 2001 — 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas CSRTeleTechAugust 2010 - January 2012
Skills
Public Speaking, Cultural Diversity, Marketing, Community Outreach, Instructor-led Training, Health Education, Elementary Education, Coaching, Data Entry, Call Centers, Process Improvement, Customer Service, Employee Benefits, Team Building, Training, Leadership Development, Technical Support, Research, Time Management, Outlook, Customer Satisfaction, Troubleshooting, Social Media, Leadership
Education
Ashford University 2010 — 2012
Bachelor of Science (BS), Health and Human Service
Salem International University 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Hub Group June 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - June 2014
Illinois Tool Works August 2010 - April 2013
DePaul University June 2009 - May 2010
Illinois Tool Works, Inc June 2009 - August 2009
Sidley Austin, LLP August 2008 - May 2009
Chicago Property Services, Inc September 2007 - August 2008
Skills
Financial Reporting, Accounting, Microsoft Office, Hyperion Enterprise, Internal Audit, Analysis, Process Improvement, Internal Communications, SPSS, US GAAP, Organizational..., IT Audit, Hyperion, Leadership, Finance, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Microsoft Excel, Financial Statements, GAAP
Education
DePaul University 2006 — 2010
B.S., Accounting and Management Information Systems
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - September 2014
blue cross blue sheild of illinois January 2007 - February 2013
Skills
Digital Illustration, Graphic Design, Logo Design, Adobe Creative Suite, Illustration, Photoshop, Illustrator, Adobe Acrobat, Mac, Graphics, Project Management, Microsoft Office, Visio, PowerPoint, Employee Training, Document Creation, Software Documentation, Flash
Education
Columbia College Chicago 1998 — 2003
bachelors, illustration
Lane Tech High School 1996 — 1998
High School
Blue Cross Blue Shield of Texas September 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2014 - September 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - March 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - May 2013
McKinley Health Center January 2012 - May 2012
Women's Health Collective Lab July 2011 - May 2012
Skills
Microsoft Office, SPSS, Leadership, Research, Community Outreach, Data Entry, Data Analysis, PowerPoint, Public Speaking, Microsoft Excel, Social Media, Fundraising, Microsoft Word, Analysis, Grant Writing, Marketing, Time Management, Social Networking, Insurance, Healthcare, Training, Human Resources, Recruiting, Sales
Education
Benedictine University 2013 — 2015
Master of Business Administration (M.B.A.), Project Management
University of Illinois at Urbana-Champaign 2008 — 2012
B.S, Community Health Health Education Health Administration and Planning
Rich Central High School 2004 — 2008
High School/Secondary Diploma Programs
Comprehensive Quality Care Inc. Foundation June 2014 - Present
Self-employed April 2014 - May 2014
Southern LNG March 2008 - May 2012
Robert Half International Staffing Agency June 2007 - March 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2004 - April 2007
Innovative Systems Group June 2003 - January 2004
Northwestern University School of Law September 2002 - May 2003
Tatham RSCG 1988 - 1993
Skills
Microsoft Office, Adobe Design Programs, QuarkXPress, Macromedia, Maximo7, CA Clarity, PeopleSoft, Stellent, Proficient Typing Skills, Citrix, Microsoft Excel, Event Planning, Budgets, Project Management, Customer Service, Telecommunications
Education
Westwood College-River Oaks 2000 — 2002
Associates, Graphic Design, 4.0
Chicago Vocational High School 1980 — 1984
Diploma, Business Administration and Management, General
Donna K Heeter, Inc November 1997 - Present
Northwestern University April 2009 - April 2013
Manufacturers' News, Inc. 2005 - 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1998 - 2002
Abbott 1994 - 1997
Sears 1991 - 1994
Trustmark Life Insurance Company 1984 - 1989
Skills
DB2, Oracle, Access, SQL, HTML, Dreamweaver, Microsoft Excel, Microsoft Word, Photoshop, SAS, SQR, Visual Basic, COBOL, CICS, Fastlane, Cognos, Research, Data Mining, Editing, Data Analysis, Program Development, Higher Education, Databases, Systems Analysis, Research Administration, Programming, Cpr Certified, certified nurses...
Education
DePaul University 1983 — 1984
Certificate of completion, Computer Science
Northern Illinois University 1974 — 1978
Bachelor of Science (B.S.), Mathematical Statistics and Probability
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Barnes and Noble June 2003 - July 2013
University of New Mexico August 2007 - May 2008
Skills
Customer Service, Problem Solving, Close Attention to..., Multi Tasking, Proficient Typing Skills, Organization &..., Matlab, Minitab, SAS programming, C++ Language
Education
Central New Mexico Community College 2010 — 2013
The University of New Mexico 2002 — 2008
Bachelor of Science (BS), Biological Anthropology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - September 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - March 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2005 - March 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2001 - September 2005
Skills
Health Insurance, SQL Server Management..., Microsoft Access, Actuarial Science, Insurance, General Insurance, Microsoft Office, Access, Microsoft Excel, Analysis
Education
Bradley University 1997 — 2001
Bachelor of Science (B.S.), Actuarial Science
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Hallmark Services Corporation April 2012 - December 2012
ABS Graphics June 2011 - April 2012
DotEvolution December 2010 - June 2011
Skills
SDLC, Visio, Requirements Analysis, Requirements Gathering, Agile Methodologies, Agile & Waterfall..., User Interface Design, User Stories, EPICS, Acceptance Criteria, Software Documentation, Business Process, Project Management, Business Requirements, E-commerce, Integration, Testing, Oracle, Solution Architecture, Systems Analysis, Quality Center, User Acceptance Testing, Software Project..., Waterfall, Scrum, Requirements Management, Quality Assurance, Agile Project Management, HP Quality Center
Education
Concordia University Chicago 2006 — 2010
Bachelor, Business Management
Technical Center of DuPage 2005 — 2006
Certificate, Electronic Engineering
Wheaton North High School 2003 — 2006
Diploma, General Studies
Other
Training
Altria- US Smokeless Tobacco December 2013 - Present
McDonald's Corporation June 2013 - November 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2011 - June 2013
Target April 2007 - November 2009
Skills
Health care public...
Education
Northwestern University 2005 — 2013
Master's Degree, Public Policy and Business Administration, 3.05
DePaul University 2001 — 2005
Bachelor's Degree, Sociology, 3.40
Providence-St. Mel High School 1997 — 2001
High School, General Studies, 3.50
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - Present
Skills
Agile Methodologies, Leadership, IT Strategy, Software Development, Business Intelligence, Management, Software Project..., Project Management, Vendor Management, Business Analysis, Enterprise Architecture, Integration, Program Management, Project Portfolio..., Team Leadership, Strategic Leadership, SOA, Database Marketing, Problem Solving, Business Process..., Risk Management, Requirements Analysis, Health Insurance, IT Transformation, Strategy, IT Management, Agile Project Management, Information Technology, Business Process, Process Improvement, Business Alignment, Full SDLC, Financial Services, Cross-functional Team..., Outsourcing, Leading Change, Business Solutions..., Solutions Design, Solution Architecture, Legacy Modernization, Programme Leadership, IT Operations, Business Acumen
Education
Northwestern University - Kellogg School of Management 2005 — 2007
Masters of Business Administration, General Management
Bradley University 1987 — 1991
BS, Business Computer Systems
duPont Manual High School 1984 — 1987
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2009 - Present
State Farm Insurance, Bloomington,IL December 2003 - September 2009
i2 Technologies, Bangalore, India October 2000 - May 2002
Sonata Software, Bangalore, India August 1998 - October 2000
Skills
SDLC, Java, SQL, Test Planning, Quality Center, LoadRunner, QTP, Test Automation, Agile Methodologies, Requirements Analysis, Software Project..., Testing, Test Management, Software Quality..., Quality Assurance, Vendor Management, Business Intelligence, Integration, Business Analysis
Education
College of Engineering, Trivandrum
Engineer’s Degree, Electrical & Electronics Engineering
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - Present
Motorola January 2005 - August 2012
Motorola June 1999 - January 2005
Motorola Lighting May 1992 - June 1999
Skills
Quality Management, Project Management, Team Building, Workshop Facilitation, Training, Manufacturing Operations, Technology Needs..., Cross-functional Team..., Six Sigma, Wireless, Program Management, Product Management, Telecommunications, Product Lifecycle..., Product Development, Mobile Devices, Process Improvement, Cellular Communications, PMP, Product Launch, Troubleshooting, Team Leadership, Testing, Root Cause Analysis, CRM, Strategy, Project Portfolio..., Leadership, Business Process..., Manufacturing, Software Project..., Project Planning, Engineering, PMO, Lean Manufacturing, Analysis, Continuous Improvement, FMEA, DMAIC, Quality Assurance, Risk Management, Customer Satisfaction, SDLC, Budgets, Integration, Vendor Management, Management, SPC, Strategic Planning, Engineering Management
Education
Concordia University Chicago 1999 — 2001
BA, Organizational Management
Teacher's Retirement System of Texas May 2013 - Present
Liberty National Life Insurance Company 2012 - 2013
Brad Mace 1980 - 2013
Xerox October 2008 - March 2012
HCA November 2007 - July 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - August 2007
Blue Cross and Blue Shield 1998 - 2006
Texas Department of Criminal Justice February 1993 - July 1998
E.M.O.T. Federal Credit Union January 1985 - February 1993
Skills
Computer-savvy, Microsoft Applications, Microsoft Office..., Microsoft Office 2007, Kronos Timekeeping, Outlook, Lotus Smartsuite, phoenix software, NICE Call Recording, LAN-WAN, Security+, Adobe, Asio, Wordperfect, Microsoft Office 2008..., Microsoft Excel, Microsoft Power..., Access Database, Many other softwares, Supervision, Management Contracts, Management, Process Improvement, Microsoft Office, Customer Service, Access, Health Insurance, Microsoft Word, Strategic Planning
Education
Colorado Technical University-Online 2008 — 2011
Bachelor of Science (B.S.), Business Administration, Management and Operations
American Commercial College-Abilene 1986 — 1987
Certification or Diploma, Office Management and Supervision
Comanche High School 1974 — 1976
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2011 - Present
Travel / Airline site May 2009 - April 2011
User Centric, Inc. July 2003 - December 2008
Goldman Sachs, & Co. January 1999 - June 2002
Skills
Information Architecture, User Experience, Usability Engineering, Usability Testing, User-centered Design, User Experience Design, Heuristic Evaluation, Persona, Usability, User Interface Design, User Scenarios, User Research, Interaction Design, Wireframes, Human Computer..., User Interface, Contextual Inquiry, Axure, Rapid Prototyping, Card Sorting, Task Analysis, Wire Framing
Education
DePaul University
MS, Human Computer Interaction
Loyola University Chicago
BBA, Finance
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - August 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - August 2013
Skills
Insurance, Microsoft Excel, Training, Healthcare Management, Health Insurance, Employee Training, Teamwork, Team Building, Customer Service, Compliance, Event Planning, Databases, Research, Social Media
Education
Argosy University 2014 — 2016
Associate’s Degree, Business Administration and Management, General, 3.8
Business Magnet
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Miracle Software Systems June 2011 - March 2013
Walgreens November 2007 - June 2011
Pentair Inc August 2003 - November 2007
Covansys October 1998 - August 2003
Tata Consultancy Services March 1995 - September 1998
Skills
Enterprise Architecture, IT Strategy, SDLC, SOA, Integration, Architecture, Solution Architecture, E-commerce, PMP, Cloud Computing, Project Planning, Pre-sales, Software Project..., Healthcare, Manufacturing, Project Management, Business Process, Software Development, Retail, Java, Websphere, Business Process..., Process Improvement, Thought Leadership, MS Project, WebSphere Message Broker, ESB, Java Enterprise Edition, ERP, Management, Enterprise Software, Software Architecture, E-commerce Solutions, B2B Integration, Software Consulting, Client Relationship..., Product Management, Practice Management, Information Architecture, TOGAF, Consulting, Team Leadership, Big Data, Data Science, Architectures, Enterprise IT Strategy, Pega PRPC, Business Analysis
Education
Acharya Nagarjuna University
B.E
Anna University
M.E
United Airlines November 2011 - Present
PKI Consulting Services June 2011 - November 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - June 2011
Fermilab February 2005 - November 2006
New Algorithm Solutions January 2004 - January 2005
Oracle January 2001 - December 2001
Digital Equipment India Ltd (now HP/Compaq) May 2000 - December 2000
Skills
Problem Solving, Management Consulting, Information Security, IT Strategy, IT Compliance, IT Risk Management, Enterprise Risk..., Project Management, IT Audit, Enterprise Architecture, Highly Analytical, Business Strategy, IT Governance, Cryptography, Statistical Data...
Education
Purdue University - Krannert School of Management 2009 — 2011
Master of Business Administration (M.B.A.)
The University of Chicago - Booth School of Business 2007 — 2008
University of Alabama 2002 — 2003
Master of Science (M.S.), Computer Science
Bangalore University 1996 — 2000
Bachelor of Engineering (B.E.), Computer Science & Engineering
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Verizon Wireless September 2008 - October 2011
20th Century Fox April 2008 - August 2008
Highmark Blue Cross Blue Shield March 2007 - March 2008
SunGard Data Systems, Inc. September 2006 - February 2007
Skills
Web Services, Weblogic, Hibernate, Spring, SDLC
Education
Government Polytechnic College
Osmania University
University of Madras
maths and physic
polytechnic college
polytechnic college
polytechnic college
Mercedes-Benz Financial Services USA LLC June 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - May 2014
Lincol Financial Group August 2012 - December 2012
Wells Fargo December 2010 - August 2012
MasterCard March 2010 - December 2010
USAA July 2009 - March 2010
Chrysler 2005 - 2008
Skills
Java Enterprise Edition, Spring, Hibernate, Web Services, Struts, Agile Methodologies, JSP, SOA, Java, Websphere, EJB, JMS, XML, JDBC, DB2, Servlets, Ant, SDLC, RAD, Oracle
Education
Bharathidasan University 1994 — 1998
B.E, Electronic and Communication
U.S. Bank May 2012 - December 2012
CVS Caremark Corporation September 2011 - March 2012
HSBC October 2010 - May 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2010 - November 2010
US Department of Commerce May 2010 - August 2010
Allstate September 1994 - September 2009
Moore Business Systems (PNG) Limited September 1989 - September 1994
Skills
Systems Analysis, Application Design, Mainframe, COBOL, CICS, VSAM, JCL, Requirements Gathering, Requirements Analysis, DB2, TSO, MVS, SDLC, Software Project..., z/OS, Fileaid, Business Analysis, Visio, User Acceptance Testing, Test Planning, Software Documentation, Software Development, Software Design, Project Management, Program Management, Management, IBM Mainframe, Databases, Data Warehousing, Data Modeling, Business Requirements, Database Design, Enterprise Architecture, ISPF, SharePoint, Testing
Education
DePaul University 2004 — 2007
General
University of Illinois at Chicago 1981 — 1983
Business Administration
Wilbur Wright Jr College 1977 — 1979
Associates, Data Processing
Blue Health Intelligence September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - September 2014
NPD Marketing Partners September 2011 - January 2013
Draftfcb Corporate Reputation Group August 2010 - September 2011
Draftfcb Consumer Health 2008 - August 2010
Draftfcb Chicago 2001 - 2008
FCB London 1998 - 2001
FCB Chicago 1995 - 1998
Grey Group 1985 - 1990
Skills
Advertising, Digital Marketing, Healthcare Consulting, Consumer Healthcare, Competitive Analysis, Consumer Insight, Leadership, SEO, Strategic Communications, Strategy, Integrated Marketing, Marketing Strategy, Brand Development, Digital Strategy, Marketing Communications, Management, Social Media Marketing, Interactive Marketing, Direct Marketing, Creative Strategy, Strategic Planning, New Business Development, Digital Media, CRM
Education
Allegheny College
B.S., Economics
Blue Cross Blue Shield Association April 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - April 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - November 2013
Career Education Corporation October 2012 - February 2013
Career Education Corporation December 2011 - October 2012
Career Education Corporation April 2010 - December 2011
Dale Carnegie Training September 2007 - February 2010
SIRVA, Inc 2006 - 2007
SIRVA, Inc. 2005 - 2006
Kiara 2004 - 2005
Skills
Leadership Development, Organizational..., Performance Improvement, Strategy, Talent Acquisition, Talent Management, Workforce Planning, Employee Engagement, Employee Relations, Coaching, Human Resources, Management, Leadership
Education
Bradley University 1999 — 2003
BS, Business Management and Administration
Benedictine University
MS- Management and Organizational Behavior
Ericsson June 2015 - Present
ACE Cash Express January 2014 - June 2015
MetroPCS August 2008 - December 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2008 - August 2008
AT&T Mobility October 2007 - May 2008
First American February 2006 - October 2007
Sabre Airline Solutions June 1996 - May 2005
Skills
Business Objects, Data Quality, Governance, Business Intelligence, Data Management, Analytics, Data Warehousing, ETL, Data Modeling, SDLC, Data Mining, Software Project..., Master Data Management, Teradata, Enterprise Architecture, Data Integration, Microstrategy, Solution Architecture, Databases, IT Management, ITIL, IT Strategy, SSIS, ITIL Certified, Dashboard, C++, Java, Unix, Linux, Hadoop, Hive, Apache Pig, Big Data, Oracle, SSRS, Software Development, Database Design, Perl, Strategy, Vendor Management, Business Analysis, Management, Integration, Consulting, Informatica
Education
Temple University
MBA, Finance & Operations Research
Osmania University
B.E., Mechanical Engineering
Atomic Energy Central School
High School, Mathematics and Physics
Xylem Inc. June 2015 - Present
Xchanging January 2015 - May 2015
Solutionary November 2013 - January 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - November 2013
Sears Holdings Corporation April 2012 - August 2013
Exelis August 2009 - April 2012
United States Air Force May 2008 - August 2009
United States Air Force August 2006 - May 2008
United States Air Force April 2004 - August 2006
Skills
Security, Computer Security, Information Security, Vulnerability Assessment, Network Security, CISSP, Risk Management, IBM Rational Tools, Unified Compliance..., ISO 27001, PCI DSS, HIPAA, Mobile Security, Security Audits, Physical Security, Risk Assessment, Security Policy, Business Continuity, Security Awareness, Information Technology
Education
American Public University System
Bachelor of Arts (BA), Security Management
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - March 2013
UnitedHealthcare August 2011 - March 2012
CIGNA November 2005 - August 2011
CIGNA HealthCare of Mid-America October 2003 - November 2005
NylCare 1990 - 1998
Skills
Health Insurance, Managed Care, New Business Development, Insurance, Employee Benefits, Medicare, Healthcare, Leadership, Strategic Planning, Health Savings Accounts, Sales Management, Team Building, Networking, Account Management, Disability Insurance, Benefits Administration
Education
Baylor University - Hankamer School of Business 1999 — 2001
MBA, Business Administration
Texas A&M University 1986 — 1990
Bachelor, Business Administration
Brake Parts Inc LLC February 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - February 2014
Crawford and Company November 2008 - October 2012
Siemens IT Solutions & Services, Inc 2004 - November 2008
Kemper Insurance 1995 - 2004
Skills
Appian, Active Directory, ITIL Certified, Microsoft Server..., Microsoft Technologies, Visual Basic, Process Improvement, Windows Scripting, Windows 7, Disaster Recovery, XP, Data Center, Virtualization, DNS, IIS, VMware, XenDesktop, XenApp, VBScript, Citrix, Windows Server, System Deployment, Windows, ITIL, Group Policy, Microsoft Exchange, Blackberry Enterprise..., VMware ESX, Servers, Infrastructure, VPN, VMware Infrastructure, SAN, Windows XP, Server Architecture, SCCM, Citrix Metaframe
Education
Caldwell Community College and Technical Institute
Caldwell Community College and Technical Institute
DePaul University
B.S., Computer Science
Pluralsight
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - September 2013
inStream Solutions May 2011 - July 2012
Cambridge College September 2005 - March 2011
Cambridge College October 2002 - August 2005
Council Travel March 2000 - June 2002
JFK Museum and Library 1999 - 2000
Skills
Customer Service, Troubleshooting, Administration, Inventory Management, IT Management, Help Desk Management, Online Help Development, Procurement, Project Coordination, Project Management, Supervisory Skills, Internal Communications, Higher Education, Travel, Museums, Staff Development, Salesforce.com, System Administration, Social Media, Research, Project Planning, Time Management, Event Planning, Program Management, Leadership, Management, Information Technology, Training
Education
DePaul University 2011 — 2012
Project Management Certification Program
Cambridge College 2007 — 2010
Master, Business Management
University of Massachusetts, Amherst 1991 — 1995
BA, Anthropology
University of Central Florida 1990 — 1991
Liberal Arts
HCSC Group Senior Process Consultant IIIBlue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - October 2014
HSBC October 2011 - April 2012
US Foods May 2011 - September 2011
AgileThought December 2010 - May 2011
Accenture June 2007 - December 2010
HSBC June 2003 - June 2007
Skills
SDLC, Vendor Management, Requirements Analysis, SharePoint, Business Intelligence, Requirements Gathering, Enterprise Architecture, Data Warehousing, Healthcare, Healthcare Information..., Enterprise Content..., Business Process..., Banking Technologies, HP Exstream, Healthcare Consulting, Business Requirements, IT Strategy, Information Technology, Project Portfolio..., Business Process, Business Process Design, IT Management, Business Process..., Integration, Management Consulting, Project Delivery, Quality Assurance, IT Operations, Business Transformation, Business Analysis, Consulting, Process Improvement, Leadership, Management, Project Management, Software Project..., Program Management, Visio, SQL, Analysis, Software Documentation
Education
DePaul University 1998 — 2003
Bachelor's Degree, Management Information Systems and Services
DePaul University 1998 — 2003
Bachelor's Degree, Banking and Financial Support Services
Ace Sign Company November 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - November 2014
Walworth County Sheriff's Office February 2010 - May 2011
East Troy Times August 1998 - September 2008
Skills
Proofreading, Publishing, Layout, Publications, Direct Mail, Photography, Advertising, Newspapers, Databases, Digital Printing, Customer Service, Account Management, Graphic Design, Microsoft Office, New Business Development, Offset Printing, Sales Management, Pre-press, Photoshop, Strategic Planning
Education
Carroll University 1980 — 1984
BS, Sociology, Religion
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Hallmark Services Corporation January 2009 - December 2012
DuPage County June 2007 - August 2007
Follett Higher Education Group June 2006 - August 2006
Glenbard District Administrative Center June 2004 - August 2005
Skills
Data Entry, Insurance, Employee Benefits, Customer Service, Access, Visio, Outlook, Microsoft Office, Microsoft Excel, Workshop Facilitation
Education
Aquinas College 2006 — 2008
B.A., Sociology
Northern Trust September 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - September 2013
Independent Consultant February 2012 - February 2013
LexisNexis 2010 - 2012
LexieNexis July 2005 - July 2010
LexisNexis 2000 - 2005
Xerox Corporation / General Electric September 1989 - August 2000
Skills
Project Management, Technology Solutions, Public Speaking, Strategic Planning, Training and Development, Business Development, Organizational..., Workforce Development, Leadership Development, Fundraising, CRM, Coaching, Training, Program Management, Event Planning, Community Development, Nonprofits, Community Relations, Mentoring, Management, Employee Training, Change Management, Workshop Facilitation, Analysis, Process Improvement, Policy, Instructional Design, Project Planning, Data Analysis, Staff Development, Proposal Writing, Interviews, Budgets, Consulting, Training & Development
Education
DePaul University 2011 — 2015
Master's Degree, Applied Inquiry: Formative Assessment of Community-Based Learning Programs, 4.0 GPA
DePaul University 1997 — 1999
BA, Instructional Design, Adult Learning
Kenwood High School 1975 — 1979
Highschool, General Studies
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
JC Penney December 2009 - June 2012
Anita Anderson & Associates June 2009 - November 2009
Fidelity Investments April 1994 - February 2009
TXU 1990 - 1994
TXU 1990 - 1994
Skills
z/OS, Mainframe, IBM Mainframe, MVS, COBOL, TSO, DB2, VSAM, CICS, Data Center, AIX, Performance Tuning, Vendor Management, SAS, Disaster Recovery, Enterprise Architecture, Management, Data Warehousing, Databases, IBM AIX, ISPF, ITIL, Infrastructure, JCL, Operating Systems, REXX, SDLC, Software Development, Storage, Requirements Gathering, Unix, Visio, Websphere
Education
Dallas Baptist University 1996 — 1998
BA, Management Information System
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Calamos Investments January 2012 - May 2013
Tellabs INC 2006 - 2012
Skills
Sitecore CMS, Microsoft.NET Platform, SSRS, SQL, BMC Remedy, SharePoint, C#, ITIL, WCF, HTML 5, TFS, SDLC, Visio, Sitecore, Agile Methodologies, Scrum, IT Management, Software Development, .NET, ASP.NET, Requirements Analysis
Education
Bangalore University
Bacheors of Engineering, Chemical Engineering
Illinois Institute of Technology
Masters in Information Technology and Management, Information Technology and Management (ITM)
Southwest Airlines June 2014 - Present
I2 Solvers Inc. February 2006 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - May 2014
Dearborn National February 2010 - November 2012
Blue Cross and Blue Shield March 2009 - December 2009
Microsoft Corporation February 2008 - February 2009
Verizon Business May 2007 - January 2008
Total Control Systems, Hartlebury, UK August 2005 - September 2006
University of Wolverhampton, UK January 2004 - July 2005
XCommunications Pvt Ltd September 2001 - September 2002
Skills
RML, SQL Server BPA, Performance Dashboard, PSSDIAG, SQL Nexus, SSIS, SSRS, BPA, DTSxChage tool, SQL LiteSpeed, MPSReports, SQL Server Profiler, SQL 2008/2005/2000, Windows 2008/2003/2000, Performance Monitor, SQL Tuning, Performance Tuning, High Availability, Mirroring, Log Shipping, Cluster, Disaster Recovery, Database Design, SQL, .NET, DTS, Data Migration, SDLC, T-SQL, Windows Server, ETL, Microsoft SQL Server, Business Analysis, Replication, Database Administration, Security, Data Warehousing, Relational Databases, Integration, DB2
Education
The University of Wolverhampton 2002 — 2004
Masters, Computer Science
Andhra University 1999 — 2002
Bachelor of Computer Applications, Computer Science
Accenture August 2014 - Present
Medtronic May 2013 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - August 2012
Harvard School of Public Health August 2009 - June 2011
Massachusetts General Hospital September 2007 - August 2009
Skills
Public Health, Health Policy, Data Analysis, Program Evaluation, Qualitative Research, Healthcare Management, Healthcare, Policy Analysis, Hospitals, Epidemiology, Health Education
Education
University of Michigan - Stephen M. Ross School of Business 2011 — 2014
MBA, Corporate Strategy and Social Enterprise
University of Michigan School of Public Health 2011 — 2014
MPH, Health Management and Policy
Clemson University 2003 — 2007
Bachelor of Science (BS), Health Science
Nurse Agency The March 2013 - Present
Mobile Anesthesiologists November 2013 - August 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - March 2013
University of Chicago Hospitals November 2011 - October 2012
Ingalls Memorial Hospital April 2009 - August 2012
Advocate Health Care August 2007 - February 2009
Skills
Nursing, ACLS, Critical Care, Trauma Nursing, TNCC, Emergency Nursing, Chemotherapy, Oncology Nursing, Medical/Surgical, Acute Care
Education
Purdue University Calumet 2014 — 2016
Bachelor of Science (BS), Registered Nursing/Registered Nurse
City Colleges of Chicago-Richard J Daley College 2004 — 2007
Associate of Science (A.S.), Nursing
American Hospital Association - Health Forum December 2014 - Present
First Congregational Church of Berwyn United Church of Christ July 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - December 2014
Valence Health April 2010 - June 2013
Discover Financial Services Inc May 2008 - May 2009
3b Solutions Inc./3b Media, Inc. January 2004 - October 2008
Discover Financial Services October 2006 - May 2008
Thomson Reuters Healthcare August 2005 - September 2006
Core Systems Group February 2004 - December 2004
Solucient, LLC January 2000 - January 2004
Skills
Databases, SAS, Quality Assurance, Analysis, Access, Data Analysis, Data Warehousing, Data Management, Microsoft Excel, Business Analysis, SQL, Unix, SAS programming, Process Improvement, Statistics
Education
Chicago Theological Seminary 2010 — 2014
Master's Degree, Master's of Divinity
Oklahoma State University 1991 — 1996
Doctor of Philosophy, Psychology
Oklahoma State University
Master of Science, Psychology
University of Illinois-Urbana
Bachelor of Science, Electrical Engineering
Chicago Theological Seminary
Master of Divinity (M.Div.)
Plannr October 2013 - October 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - June 2014
Citi November 2011 - May 2012
Qwest Communications September 2009 - January 2010
Capital One December 2008 - June 2009
Skills
Agile, Information Architecture, SOA, Workflow Design, Risk Analysis, SDLC, Agile Methodologies, Requirements Gathering, Business Analysis, Software Documentation, IT Service Management, Architecture, SharePoint, Visio, Leadership, Management, Process Improvement, Software Development, SQL, Systems Analysis, HTML, Software Project..., Requirements Analysis, Project Planning, Project Management, Solution Architecture, Testing, Scrum, Business Intelligence
Education
DePaul University
Master of Science (MS)
DePaul University
Bachelor of Science (B.S.)
Linköpings universitet
Bachelor of Science (B.S.)
École de Commerce Européenne de Lyon
Business Administration
CGI June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - June 2013
Presbyterian Healthcare Services February 2007 - March 2013
Goulart & Silva Enterprises Inc. October 2003 - January 2007
Presbyterian Healthcare Services August 1995 - October 2003
AmBev May 1985 - June 1994
Skills
HIPAA, Project Management, Business Analysis, ITIL, Six Sigma, Process Improvement, Healthcare Information..., IT Strategy, PMP, SDLC, System Architecture, Program Management, MS Project, Project Delivery, Project Portfolio..., PMO, Cross-functional Team..., Vendor Management, Consulting, CRM, Outsourcing, Systems Analysis, Change Management, Management, Leadership, Healthcare, Access, Microsoft SQL Server, Information Technology, Integration, Testing, Requirements Analysis, Agile Methodologies, Enterprise Software, Software Project..., Visio, Business Process..., IT Service Management, SharePoint, Business Process, Requirements Gathering, Project Planning, Team Building, Strategy, IT Management, Resource Management
Education
Faculdade Moraes Júnior 1985 — 1989
BBA, Bachelor of Business Administration (BBA)
Pontifícia Universidade Católica do Rio de Janeiro 1983 — 1984
Engineering
Markanne, Inc. December 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - December 2012
CSC June 2010 - April 2012
Skills
PowerPoint, Event Planning, Team Building, Budgets, Business Strategy, Project Management, Research, Negotiation, Event Management, New Business Development
Education
Ashford University 2005 — 2007
Bachelor of Arts (BA), Organizational Management
SAP June 2009 - Present
DFOA October 2010 - November 2014
Michaels Stores, Inc. October 1999 - March 2009
Compaq/Alcatel July 1999 - August 1999
UCAC January 1999 - June 1999
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1992 - January 1999
Skills
SaaS, Cloud Computing, Enterprise Software, SQL, Microsoft SQL Server, XML, Business Intelligence, Web Services, Requirements Analysis, Data Analysis, Data Center, Databases, AS400 system, Unix Operating Systems, Spectrum Analyzer, Windows, JIRA, Data Warehousing, Windows Server, AIX, Solaris, Oracle, Unix, IBM AIX
Education
Richland College 1995 — 1996
undergraduate, Computer Programming, Specific Applications
Brookhaven Community College 1992 — 1994
undergraduate studies, System, Networking, and LAN/WAN Management/Manager
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2001 - Present
Skills
Health Insurance, Insurance, Managed Care, Health Savings Accounts, Account Management, Salesforce.com, Medicare
Education
College of DuPage
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - September 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2012 - July 2013
Hyatt Hotels Corporation January 2006 - August 2012
Laidlaw Corporate Headquarters August 2005 - December 2005
TBA Global Events August 2005 - December 2005
RD & PARTNERS June 2003 - August 2004
Education
DePaul University 2011 — 2012
Project Management Certificate
University of Iowa 2001 — 2005
Bachelor of Arts, Communication Studies with a Minor in Spanish
Atmos Energy March 2014 - Present
Armed Forces Services Corporation (AFSC) July 2013 - January 2014
University of Maryland University College-Europe May 2011 - August 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2009 - June 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2001 - January 2009
Inlingua Dallas 2001 - 2009
Skills
Public..., Microsoft Office, PowerPoint, Teaching/mentoring, Accounting, Higher Education..., Business Management, Project Planning, Customer Relations, Data Analysis, Customer Service, Leadership, Access, Management, Higher Education, Budgets, Financial Reporting, Public Speaking, Analysis, Microsoft Excel, Team Building, Training, Program Management, Leadership Development, Strategic Planning, Team Leadership
Education
Texas A&M University-Commerce
Masters, Business Administration
Amberton University
Susan G. Komen® Austin June 2015 - Present
Futura Health October 2014 - April 2015
Gentiva Health Services September 2013 - September 2014
Trisun Healthcare January 2013 - September 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - January 2013
Trisun Healthcare July 2010 - May 2012
Laura W Bush Institute for Women's Health November 2008 - August 2009
Abilene Regional Medical Center July 2006 - August 2007
Skills
Marketing Strategy, Microsoft Office, Marketing, Management, Strategy, Team Building, New Business Development, Business Development, Advertising, Event Planning, Public Speaking, Healthcare, Budgets, Leadership, Public Relations, Social Media, Research, Medicare, Social Media Marketing, Program Management, Product Launch, Hospitals, Strategic Planning, Community Outreach, Sales, Customer Retention, Marketing Communications, Account Management, Customer Service, Program Development
Education
Abilene Christian University 2002 — 2006
Bachelor's of Business Administration, Business Management
Canyon High School 1998 — 2002
High School Diploma
American Income Life Insurance Company February 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
CareFirst Blue Cross Blue Sheild October 2008 - October 2012
Humana 2000 - 2008
Skills
Health Insurance, Medicare, Provider Relations, Managed Care, Medicaid, Insurance, HIPAA, HMO, PPO, Claim, Call Center, Process Improvement, Healthcare, Network Development, Vendor Management, Employee Benefits, Visio, SDLC, Healthcare Information..., Access, Healthcare Industry, Health Policy, Utilization Management
Education
Columbia College Chicago
Discover Financial Services March 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - March 2013
Walgreens September 2011 - July 2012
TransUnion June 1997 - January 2011
Zurich Insurance February 1992 - June 1997
AG Communication Systems - A joint venture between GTE and AT&T manufacturing. March 1986 - July 1991
Skills
Technical Writing, Software Documentation, Visio, Technical Documentation, Editing, Process Improvement
Education
DePaul University 1995 — 1999
M.A., Professional Integrated Studies. Technical Writing
Northwestern Memorial Hospital July 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2008 - August 2010
Friedell Managed Care September 2007 - January 2008
NovaMed Inc. December 2006 - April 2007
CIGNA Healthcare 1999 - 2005
Education
East - West University 2009 — 2010
N/A, Business Administration and Management, General
Computer Systems Institute 2005 — 2006
Certificate, Medical Office Professional II
The Caree Academy 2004 — 2005
N/A, Medical Biller/Administrative Assistant
Computer Learning Center 1992 — 1994
Certificate, Computerized Business Systems
Harold Washington College 1988 — 1992
N/A, Business Administration and Management, General
Northwestern Business College 1987 — 1988
N/A, Business Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - January 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2006 - January 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2000 - March 2006
UnitedHealthcare November 1993 - February 2000
UnitedHealthcare April 1992 - November 1993
UnitedHealthcare July 1991 - April 1992
Skills
Public Health Education, Employee Wellness..., Health Promotion, Health Education, Community Health, Public Speaking, Program Development, Wellness, Employee Wellness, Fitness, Public Health, Prevention, Nutrition, Healthcare Management, Wellness Coaching, Healthcare, Training
Education
Benedictine University
Master of Public Health (M.P.H.), Health Care Administration
Central Michigan University
Public Health Education, Bachelor of Science-Public Educatic Health
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1983 - Present
Blue Cross and Blue Shield of Oklahoma 2008 - September 2012
Skills
Health Policy, Healthcare, Legislative Relations, Project Management, Community Outreach, Fundraising, Leadership, Government Relations, Legislation, Medicaid, Medicare, Policy, Program Management, Strategy
Education
Central Michigan University 1972 — 1976
Bachelor's degree, Health Education
Central Michigan University 1972 — 1976
Bachelor's degree, Heatlh Education
Fordson High 1967 — 1970
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2013 - Present
TelePro Temps, Inc. May 2012 - Present
Blue Cross and Blue Shield Association June 2011 - August 2011
Education
Illinois Wesleyan University 2012 — 2015
Bachelor of Fine Arts (BFA), Acting, Sophomore
DePaul University 2010 — 2011
Bachelor of Fine Arts (BFA), Acting, Freshman
Columbia College Chicago
BA Comedy Acting (in partnership with The Second City)
Renee J. Wood PLLC April 2014 - Present
Frankenmuth Insurance January 2012 - Present
Balance Concierge July 2011 - January 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - July 2011
Skills
Insurance, Claim, Property & Casualty..., Process Improvement, Microsoft Office, Customer Service, General Insurance, Microsoft Excel, Commercial Insurance, Workers Compensation, Lotus Notes, Outlook
Education
Kaplan University 2015 — 2017
Bachelor's Degree, Science in Paralegal Studies
Concordia University-Ann Arbor 2013 — 2015
Bachelors of Business
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Skills
Acting, Film, Film Production, Video Editing, Entertainment, Screenwriting, Video, Theatre, Creative Writing
Education
Columbia College Chicago 2008 — 2012
Chicago Public Schools October 1995 - Present
CPS 1995 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1984 - August 1995
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
Augustana Hospital School of Nursing 1976 — 1978
Diploma, Registered Nursing/Registered Nurse
University of St. Francis
Bachelor of Science (B.S.), Health
DePaul University
Master's degree, Health Law and Public Service Administration
Concordia University-River Forest
Master's degree, Educational Leadership and Administration, General
Claims Recovery Company (CRC) May 2013 - Present
Kelley Williamson Company February 2012 - March 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2003 - June 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2000 - July 2003
Extended Stay Hotels June 1998 - December 1999
City Year August 1997 - June 1998
Skills
Training, Customer Service, E-Learning, Management, Leadership, Teamwork, Microsoft Excel, PowerPoint, Call Centers, Performance Consulting, Professional Mentoring, Project Management, Project Planning, Instructional Design, Problem Analysis, Problem Solving, ERISA, Medical Claim Appeals, Relationship-builder..., Superior written &..., Microsoft Office, Presentation Development, Presentations, Negotiation, Operations Management
Education
Cardinal Stritch University 2012 — 2014
Currently Pursuing Bachelor's in Business Management with Emphasis in Human Resources, Business/Human Resources
Northern Illinois University 2000 — 2001
General Studies
Rock Valley College 1999 — 2000
General Studies
Harper College 1999 — 1999
General Studies
University of Wisconsin-Eau Claire 1996 — 1997
General Studies
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - Present
Marni Goldberg MD SC November 2011 - March 2012
Kelly Services/BCBSIL 2012 - 2012
Skills
Alineo, Care Planner Web, E-Clinical Works, Millimans Care..., Microsoft Office, Task-oriented, Pay Close Attention to..., Exceptionally well..., Team Player
Education
West Suburban College of Nursing 2007 — 2009
BSN, Registered Nursing/Registered Nurse
Hebrew Theological College 2003 — 2003
Bachelor of Arts (B.A.)
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Education
Columbia College Chicago 2005 — 2009
Bachelor of Arts (B.A.), Broadcast Journalism
Texas Neurology Consultants May 2012 - Present
Concentra March 2011 - May 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2001 - March 2009
Skills
Health Insurance, Software Documentation, Process Improvement
Education
American InterContinental University 2012 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
American InterContinental University 2011 — 2012
Associate's degree, Business Administration, Management and Operations
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - Present
New Salem Assembly of God April 2005 - March 2011
Alturas Assembly of God, Alturas, FL October 2000 - April 2005
Skills
Health Insurance, Insurance, Process Improvement, SDLC, Employee Benefits, Claim, Business Analysis, Visio, Call Centers, Vendor Management, Medicare, Customer Service, Access, HIPAA, Software Documentation, Training, Team Building, Discipleship, Microsoft Office, Strategic Planning, Public Speaking, Leadership, Leadership Development, Nonprofits
Education
Assemblies of God Theological Seminary 2000 — 2003
Master of Arts (MA), Church ministry
Southeastern University 1995 — 1999
Bachelor of Arts (BA), Pastoral Studies/Counseling and Preaching
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2002 - Present
Advanced Data Concepts, LLC July 2000 - May 2002
Keane, Inc March 1997 - April 2000
Skills
COBOL, CICS, JCL, VSAM, DB2, TSO, IBM Utilities, ISPF, Mainframe, SQL, Easytrieve, Fileaid, SDLC, Requirements Analysis, Requirements Gathering
Education
Northern Illinois University 1995 — 1996
Chicago State University 1990 — 1995
Bachelor of Science (B.S.), Computer Science
UPS October 2006 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - September 2014
La Pasada Alternative Housing - nonprofit Organization January 2012 - May 2013
Skills
Training, Microsoft Excel, Outlook
Education
Central New Mexico Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1997 - 2013
Skills
Claims Resolution, Medical Billing, Medical Coding, Claim, Health Insurance, CPT, HIPAA, Insurance, Medicaid, Medicare, PPO
Education
Danville Area Community College 1983 — 1983
Business/Office Automation/Technology/Data Entry
University of Illinois at Urbana-Champaign 1981 — 1981
Pre law Physics
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2011 - Present
Skills
Health Insurance, Cardiac..., Cath Lab, Transplant Nursing, Program Development, Educational Leadership, Leadership Development, Cross-functional Team..., Team Management, Critical Care, Health Education
Education
Regis University 2003 — 2006
Master's of Science, Nursing,, Educational Assessment, Evaluation, and Research
Concord Law School - Kaplan University 2001 — 2003
RN-Paralegal, Medical-legal
The University of Texas Health Science Center at San Antonio 1995 — 1996
BSN
Angelo State University 1990 — 1992
ADN, Registered Nursing/Registered Nurse
City Colleges of Chicago, Europe. 1988 — 1989
Associate of Arts and Sciences (A.A.S.)
Wilks brothers December 2013 - Present
Abilene Regional Medical Center March 2012 - February 2014
FDLIC March 2004 - January 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2002 - March 2004
Skills
Customer Service, Insurance, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Team Building, Strategic Planning, Data Entry, HIPAA, Benefits Administration, Training, Employee Relations, Coaching, Sales
Education
Westwood College-Los Angeles 2013 — 2014
Associate's degree, Medical Billing and Coding
Abilene Christian University 2004 — 2006
Bachelors of Science in Nursing
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1991 - Present
CNA Insurance Companies 1990 - 1991
Washington National Insurance Company 1988 - 1990
Skills
Health Insurance..., Analyzing Insurance..., Affordable Care Act, Insurance Policy Filings, Health Insurance Plans..., Employee Training, Leadership, Customer Service, Insurance, Health Insurance, Claim
Education
DePaul University
Bachelor of Science (B.S.), Elementary Education and Teaching
TJX July 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - February 2013
United Supermarkets April 2001 - May 2011
Rural Metro Ambulace 1998 - 2001
Skills
Medical Records, Accounts Receivable, Emergency Medicine, Emergency Medical, Pharmacy Technicians, Medical Terminology, Medical Billing, Medical Coding, Management, Cashiering, Cash Handling Experience, Military Experience, Military Training, Customer Service, Customer Experience
Education
Pinnacle Career Institute-North Kansas City 2013 — 2014
Certification, Medical/Clinical Assistant
Abilene Christian University 2002 — 2005
Medicine
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Tutoring Chicago August 2012 - Present
Will County Auditor June 2012 - August 2012
43rd Ward Alderman's Office September 2011 - November 2011
Will County Clerk June 2011 - August 2011
Splash Station Waterpark June 2009 - August 2011
Skills
Accounting, Internal Audit, QuickBooks, Microsoft Office, TeamMate, Lotus Notes, Data Entry, Stata, SAS, Economics
Education
DePaul University 2010 — 2014
Bachelor of Science (B.S.), Accounting and Economics