Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas Employees
Craig General Hospital June 2011 - August 2013
Tahlequah City Hospital October 2009 - June 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2007 - October 2009
Southcrest Hospital May 2006 - May 2008
St. John's Health System March 2005 - July 2006
Skills
Emergency Room, BLS, Nursing Care, Accomplished registered..., Emergency Nursing x 8..., Operating room nursing, Labor and Delivery..., IV therapy, Health Insurance, Case Management Services, Benefits Management, Collaboration, Resource Management, Solution Implementation, Possess strong..., Strategic Planning, assertive, Strong professional..., Patient Advocacy
Education
Southern Nazarene University 2002 — 2004
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Rogers State University 1996 — 1998
Associate of Applied Science in Nursing, Registered Nursing/Registered Nurse
Riverspirit Casino June 2014 - Present
Muscogee (Creek) Nation June 2012 - June 2014
AT&T October 2011 - May 2012
Office of Public Gaming February 2009 - October 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - February 2009
Cherokee Nation Enterprises 2006 - 2006
Skills
Leadership, Team Building, Nonprofits, Community Outreach, Public Speaking, Leadership Development, Organizational..., Program Development, Government, Policy, Event Planning, Conflict Resolution, Community Development, Fundraising, Grant Writing, Customer Service, Microsoft Office
Education
Northeastern State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - August 2013
Health Care Service Corporation July 2002 - August 2012
Skills
Health Insurance, Insurance, Process Improvement, Strategy, Business Analysis, Strategic Planning, Healthcare, Marketing, Leadership, Vendor Management, Business Process..., Customer Service, Project Management, Team Building, Business Intelligence
Education
Loyola University Chicago 2000 — 2002
MBA in Finance
Universidad Católica Andrés Bello 1989 — 1994
BS Business Administration, Business Administration and Management, General
Arthrex May 2014 - Present
Breathe America, Inc November 2011 - January 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2007 - November 2011
Skills
Sales, Sales Process, Account Management, Cold Calling, Salesforce.com, Challenge Driven, Direct Sales, Leadership, Business Development, Networking, Market Planning, Sales Presentations, Social Networking, Competitive Analysis, Marketing Strategy, Solution Selling, CRM, Team Building, Orthopedic, Medical Devices, Surgery, Operating Room, Strategy, Surgeons, Hospitals, Surgical Instruments, Orthopedics
Education
Oklahoma State University
Bachelor of Science (B.S.)
Jenks High School
Milliman December 2012 - Present
Deloitte May 2006 - December 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2002 - April 2006
Skills
Actuarial Science, Actuarial Consulting, Health Insurance, Medicare Advantage, Medicare Prescription..., Health Care Reform, Financial Reporting, Statutory Accounting, FSA, MAAA, Financial Risk
Education
Northwestern University 1997 — 2001
Bachelor of Science (B.S.), Industrial Engineering, Economics
Academy for Urban School Leadership July 2012 - Present
Freelance Web Design and Development September 2009 - Present
Chicago Tribune Media Group April 2011 - June 2012
Chicago Apartment Finders October 2010 - January 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2011 - 2011
Entertainment Cruises Inc. July 2010 - December 2010
JPMorgan Chase June 2009 - May 2010
University of Illinois at Urbana-Champaign September 2007 - May 2009
Skills
Social Media, Advertising, Marketing, Social Media Marketing, Social Networking, Sales, Customer Service
Education
National-Louis University
Doctor of Education (Ed.D.), Curriculum and Social Inquiry
Saint Xavier University 2010 — 2013
Master of Business Administration (MBA), Project Management
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Science, Advertising, Business Administration, Spanish
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Blue Cross Blue Shield of new mexico October 2005 - October 2012
Education
Brown Mackie College-Al 2012 — 2014
BS, HealthCare Management
National American University-Albuquerque 2005 — 2008
Bachelor of Science (BS), Business Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - September 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - April 2013
Health Care Service Corporation 2006 - March 2012
UnitedHealth Group March 2006 - October 2006
Education
Marquette University 2001 — 2005
Bachelor of Arts (BA), History
North Central Texas College August 2015 - Present
Undisclosed financial company March 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - February 2015
HH Executive Security June 2012 - December 2012
Verizon August 1998 - November 2008
United States Marine Corps October 1994 - June 1997
Skills
Physical Security, Security, Investigation, Corporate Security, Computer Forensics, Crisis Management, Private Investigations, Security Management, Surveillance, Security Audits, Military, Risk Assessment, Vulnerability Assessment, Security Awareness, Fraud, Training, Counterintelligence, Vulnerability Management, Evidence, CISSP, Emergency Management, Homeland Security, Background Checks, Computer Security, Intelligence, Management, Incident Management, Disaster Recovery, Risk Management, Public Speaking, Information Security..., Information Security, Business Continuity, Enforcement, Forensic Analysis, Security Operations, IDS, SIEM
Education
North Central Texas College 2015 — 2016
Cyber Security Certificate, Computer and Information Systems Security/Information Assurance
University of North Texas Professional Development Institute 2011 — 2011
Certificate, Private Investigation, 4.0
University of North Texas 2010 — 2011
Bachelor of Science (B.S.), Emergency Managment and Planning, 3.9
Redstone Arsenal Alabama 1995 — 1995
Certificate, Ammunition and Explosive Ordinance Technician, Honor Graduate
University of Denver - Sturm College of Law June 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - June 2015
The Chicago Council on Global Affairs January 2013 - May 2013
Northwestern University October 2012 - December 2012
Proact Search July 2012 - December 2012
Northwestern University January 2012 - March 2012
Northwestern University September 2010 - June 2011
Skills
Microsoft Word, Excel,..., Public Speaking
Education
University of Denver - Sturm College of Law 2015 — 2018
Northwestern University 2009 — 2013
Bachelor's degree, Political Science, Psychology
Cherry Creek High school
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Central DuPage Hospital May 2009 - March 2013
Loyola University Medical Center July 2007 - April 2009
MacNeal Hospital April 2004 - March 2005
Skills
Nursing Education, Vital Signs, Utilization Review, Utilization Management, Healthcare Management, Ambulatory Care, Quality Patient Care, Nursing Management, Family Medicine, Managed Care, Nursing Process, Healthcare Industry, Medical Case Management, Compassion
Education
Loyola University of Chicago 2001 — 2004
Bachlor of Science, Nursing
Triton College 2000 — 2001
Nursing, Psychology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - Present
Skills
Customer Satisfaction, Hospitality, Food Service
Education
Southern Illinois University, Carbondale
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - June 2015
Coventry Health Care January 2012 - July 2013
Illinois Performance Volleyball Association October 2012 - June 2013
Marquette University January 2011 - December 2011
Children's Community Health Plan September 2010 - December 2011
Allegro Music Academy May 2005 - August 2010
Rush University Medical Center June 2009 - August 2009
Skills
SQL, Verisk Health Systems, Wisconsin Immunization..., HPMS, Forecasting, Market Research, SAS, SPSS, Best Practices, Business Process..., Microsoft Excel, Data Analysis, Data Modeling, Presentation Development, Professional..., Cross-functional Team..., Healthcare
Education
Marquette University Graduate School of Management 2010 — 2011
M.S
Marquette University 2007 — 2010
BS
Benet Academy 2003 — 2007
High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
Orthofix February 2010 - July 2012
Unicare August 2003 - December 2010
Skills
Process Improvement, Managed Care, Healthcare, Visio, Medicare, HIPAA, Software Documentation, Project Management, Healthcare Information..., Cross-functional Team..., Health Insurance, SharePoint, Customer Service, Training, Insurance, Hospitals, Outlook, Team Building, MS Project, Account Management
Education
Morris Brown College 1995 — 1997
Business Administration
Strayer University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Saint Francis Health System October 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - October 2013
Spanish American Foot Care January 2012 - March 2012
Blue Pearl Veterinary Partners March 2010 - February 2011
Flushing Veterinary Hospital May 2008 - August 2008
Queens College Bookstore August 2007 - November 2007
UNIQLO July 2006 - September 2006
Skills
Microsoft Office, Social Media, Research, Marketing, Social Networking, Sales, Self-driven, Detail Orientation, Organizing, Team Leadership, Client Services, Reliability, Determined, Self Starter, Self Driven, Problem Solving, Problem Analysis, Medical Manager, Staffing Coordination, Healthcare Staffing, Timekeeping, SAP
Education
Queens College 2005 — 2010
Bachelor of Arts (B.A.), Sociology, 3.6
BMCC 2011 — 2012
Medical Assistant, Medical/Clinical Assistant, 3.5
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Lattas Felton Minkus LLC 2012 - 2013
Skills
Research, Microsoft Office, PowerPoint, Social Media, Microsoft Word, Microsoft Excel, Public Speaking, Teamwork, Customer Service, Photoshop, SPSS, Event Planning, Social Networking, Leadership, Public Relations, Community Outreach, Time Management, Fundraising, HTML, Critical Thinking, Team Leadership, International Relations, Marketing, Social Media Marketing, Strategic Planning
Education
Northern Illinois University 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), International Relations and Affairs
Advocate Health Care November 2011 - Present
Advocate Health Care November 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - November 2011
Ann and Robert H. Lurie Children's Hospital of Chicago November 2002 - January 2011
Setanta Sports January 1997 - December 2009
Skills
Outlook, Visio, PhotoDraw, Epic Systems, Lotus Notes, PeopleSoft, Concur, Diligent Boardbooks, Medical Terminology, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Access, Travel Arrangements, Business Visas, Adaptable to Changes, Organized with Strong..., Proactive self-starter, Written & Oral..., Self Confidence, Manage Client..., Time Management, Positive Can-do Attitude, Team Player, Human Resources, Invoicing, Spreadsheets, Access
Education
Moraine Valley Community College 2005 — 2014
Associate's degree, Business Administration and Management, General
College of North East London - England 1991 — 1992
Certificate, Information Technology
Regional Technical College 1986 — 1987
Certificate, Secretarial Studies
Wipfli LLP June 2014 - Present
Hansen Foods, LLC December 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - July 2013
Midwest Manufacturing May 2007 - June 2008
Skills
PeopleSoft, Insurance, COBRA, Employee Benefits, Business Analysis, Process Improvement, Requirements Gathering, Analysis, Business Process..., Financial Analysis, Lotus Notes, Vendor Management, HIPAA
Education
Mid-Continent University 2011 — 2013
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
University of Wisconsin-Eau Claire 2004 — 2008
Bachelor of Business Administration (B.B.A.), Finance, General
Self-employed May 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1974 - February 2006
Skills
Computer Repair, Graphic Design, Radio Broadcasting, Data Center, Audio Editing, Video Production, Broadcast, Radio, Adobe Audition, Videography, Voice Over, Copywriting, Voice Acting, Video Editing, Multimedia, Web Video, Entertainment
Education
Moraine Valley Community College 1988 — 1991
AutoCAD
Northern Illinois University 1974 — 1976
Computer Science
Citi January 2014 - Present
Citi 2011 - December 2013
WMS Gaming 2011 - 2011
WMS Gaming 2007 - 2011
Lufthansa 2004 - 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2003
Skills
Finance, Quantitative Analytics, Innovation, Relationship Management, Entrepreneurship, Marketing Research, Airlines, Business Strategy, Treasury Services, Transactional Banking, Insurance, Modeling, Creative Solutions, Equity Research, Public Speaking, Account Management, Financial Analysis, Market Analysis, Start-ups, Budgets, Valuation, Financial Modeling, Product Management, Forecasting, Marketing, Analytics, Enterprise Software, Sales, Business Planning, Corporate Finance, Cross-functional Team..., Pricing, Management, Competitive Analysis, Portfolio Management, Analysis, Segmentation, Business Development, CRM, Cash Management, Financial Services, Venture Capital, Banking, Data Analysis, Hedge Funds, Business Analysis, Risk Management, Strategy, Market Research
Education
University of Illinois at Chicago 2008 — 2011
MBA, Finance and Entrepreneurship
Northwestern University 2006 — 2007
PDP (post-bachelor certificate)
Western Washington University 1999 — 2003
BS, Mathematics
UnitedHealth Group July 1998 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1996 - 1998
Skills
Project Management, Project Planning, Microsoft Excel, Microsoft Word, Microsoft Office, Access, Adobe Acrobat, Strategic Partnerships, Visio
Education
Richland College 1990 — 1993
na, General Studies, 3.85
FairCode Associates June 2013 - Present
CareFirst BlueCross BlueShield June 2009 - March 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2007 - June 2009
CareFirst BlueCross BlueShield January 2005 - March 2007
Patuxent Medical Group November 1999 - January 2005
CareFirst BlueCross BlueShield March 1997 - November 1999
Skills
Managed Care, Health Insurance, Medicaid, Disease Management, Medicare, PPO, Healthcare Consulting, Network Development, Healthcare Management, Vendor Management, PMO, Medicare Part D, Health Care Reform, Disability Insurance, Health Savings Accounts, Insurance, HIPAA, Business Requirements, Health Information..., Health Policy, HMO, Provider Relations, Strategic Planning, Utilization Management, Case Managment, Hospitals, Executive Management, Informatics, EHR, Revenue Cycle, Healthcare Industry, EMR, Underwriting, Quality Improvement, Accountable Care, Process Improvement, Accreditation, Healthcare Information..., Healthcare, Brokers, Physicians, Claim, Strategy, Employee Benefits, Program Management, Business Process, Governance, Healthcare Reimbursement, Leadership, Pharmacy Benefit...
Education
Loyola University Maryland 1972 — 1976
Bachelor of Arts (B.A.), Accounting and Finance
Mt. St. Joseph College 1968 — 1972
Task Trainers, Inc. September 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - August 2013
Task Trainers, Inc. January 2003 - February 2013
Lucent Technologies July 1996 - June 2002
Skills
Instructional Design, Curriculum Development, Technical Training, Telecommunications, Organizational..., Change Management, Technical Writing, Documentation, Process Improvement, Software Documentation, Instructor-led Training, Team Building, Training, Needs Analysis, Captivate, Blended Learning, Analysis, ADDIE, Learning Management, Employee Training, Consulting, E-Learning, Training Delivery, Camtasia, Learning Management..., Management, Visio
Education
Rochester Institute of Technology 1985 — 1988
M.S., Instructional Technology
Syracuse University 1975 — 1977
B.S., Television/Radio
Rockford Public Schools 205 July 2013 - Present
Rockford Park District January 2008 - July 2013
Huntley School District July 2007 - February 2008
Rock Valley College November 2001 - June 2007
Illinois State Board of Education February 1999 - April 2001
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 1998 - February 1999
Winnebago County January 1995 - April 1998
Skills
Budgets, Financial Analysis, Accounting, Strategic Planning, Customer Service, Microsoft Office, Leadership, Nonprofits, Financial Accounting, Public Speaking, Financial Statements, Team Building, Debt Management, Cash Management, Cash Flow, Procurement, Business Process..., Local Government, Certified Six Sigma..., Forecasting, Finance, Payroll, Staff Development, Accounts Payable, Internal Audit, PowerPoint, Policy, Capital Budgeting, Treasury Management, Training
Education
Rockford College 2002 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Ambrose University 1990 — 1994
Bachelor of Arts (B.A.), Accounting
CVS Caremark Corporation January 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2010 - December 2012
Wipro Technologies November 2007 - August 2009
Skills
MS Project, Software Project..., Requirements Analysis, SDLC, Business Analysis, PMP, Requirements Gathering, Integration, Microsoft Project, Consulting
Education
National Institute of Technology Warangal 1995 — 1999
Bachelor's degree, Civil Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - February 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - July 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - January 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - August 2008
Skills
Contract Negotiation, Production Management, Problem Solving, Contract Management, Operations, Healthcare, Health Insurance, Managed Care, Medicare, Provider Relations, Production Managment, Credentialing, Medicaid, HIPAA, PPO, Disease Management, Physicians, HMO, Healthcare Management, Network Development, Health Policy, Data Analysis, Healthcare Industry, Healthcare Consulting
Education
University of Houston-Victoria
Bachelor of Business Administration, Healthcare Administration
Northwestern University - Kellogg School of Management 2014 — 2014
AHIP Executive Leadership Program
University of Houston-Victoria
Master of Business Administration (M.B.A.), Economic Development
West Independent School Dist May 2015 - Present
Providence Healthcare Network May 2013 - May 2015
Hillcrest Baptist Medical Center August 2012 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - August 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2008 - December 2011
Pacheco Koch Consulting Engineers 2005 - 2008
Skills
Accounts Receivable, Accounting, Leadership, Customer Service, Invoicing, Process Improvement, Employee Benefits, Account Reconciliation, Analysis, Data Analysis, Financial Analysis, Payroll, Management, Account Management, Budgets, Accounts Payable, Productivity, Healthcare Industry, Hyperion Enterprise, Statistical Data..., Hospital Reimbursement, Medicare/Medicaid..., Charge Master, Supervisory Experience, HIPAA, A/R collections, Civil Engineering..., Executive..., Access, Microsoft Excel, Healthcare, Finance, PowerPoint, Hospitals, Training, Microsoft Word, Outlook, PeopleSoft, Financial Reporting, Teamwork, Medicare/Medicaid..., Microsoft Office, Public Speaking
Education
Texas A&M University 2000 — 2002
Bachelor of Science (B.S.), Economics
Mclennan Community College 1997 — 1999
Business Administration and Management, General
Aflac 2008 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2006 - 2008
Aflac 2003 - 2006
Aetna 1997 - 2003
Skills
Software Documentation, Business Analysis, MS Project, Software Development, DB2, COBOL, Analysis, Project Management, Management, JCL, CICS, Leadership, Java, Project Delivery, Business Requirements, Recruiting, Budgets, SDLC, Visio, TSO, SQL, Requirements Analysis, .NET, Application Architecture
Education
Muhlenberg College 1990 — 1994
BA, Information Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
Northern Illinois University August 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - July 2013
First Bank and Trust Company of Illinois June 2012 - August 2012
Skills
Time Management, Finance, Committed to..., Highly responsible, Residence Life, Data Analysis, Account Reconciliation, Management, PowerPoint, Team Building, Higher Education..., Student Programming, Student Affairs, Leadership, Analysis, Student Development, Access, Academic Advising, Teamwork, SPSS, Microsoft Excel, Accounting, Influence Others, Financial Analysis, Financial Reporting, Financial Accounting, Corporate Finance, Investments, Banking, Professional Ethics, Committment, Microsoft Office, Horizon Scanning, Higher Education, Critical Thinking, Microsoft Word, Peachtree, Statistics, Public Speaking, SAP, Financial Modeling, Financial Risk, Financial Services, Cross Functional Team...
Education
Northern Illinois University - College of Business 2010 — 2014
Bachelor of Science (B.S.), Finance, General
Grayslake Central HS
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Healthcare Service Corporation November 2011 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2009 - November 2011
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2008 - November 2009
Skills
Intervention Planning,..., Emloyee Wellness,..., Motivational..., Wellness Strategies,..., Wellness Consulting, Data Analysis, Strategic Planning, Educational Outreach, Chronic Disease..., Action Plan Development, Leadership, Strategy, Consulting, Business Development, Project Management, Team Building
Education
Loma Linda University 2003 — 2005
Master's Degree, Social Work/Sociology, 3.8
University of Ibadan 1986 — 1990
Bachelor's Degree, Modern European Languages
Pushkin State Russian Language Institute 1988 — 1989
Bachelor of Arts (B.A.), Russian Language and Literature
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - August 2013
Great Lakes Dredge & Dock September 2007 - October 2012
Great Lakes Dredge & Dock July 2009 - July 2010
Great Lakes Dredge & Dock September 2007 - July 2009
Skills
Strategic Sourcing, Logistics, Management, Contract Negotiation, Procurement, Budgets, Sourcing, Microsoft Excel, Account Management, Accounts Payable, Building Relationships, Microsoft Office, eSourcing, Development Of Employees, Sarbanes-Oxley Act, IBM AS/400, Microsoft Word, Construction, Demolition, ERP, ERP Implementations, Healthcare, Contract Management, Affordable Care Act, Data Analysis, Contingent Workforce, Supply Chain...
Education
Michigan State University 2003 — 2007
Bachelor of Arts, Finance
Lake Orion High School 1999 — 2003
AIM Specialty Health July 2014 - Present
Epicon Games April 2014 - Present
Epicon Technologies December 2004 - November 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - July 2014
Hellenic Game Developers Association 2008 - February 2014
Wiredelta July 2012 - April 2013
Hewlett-Packard November 2009 - April 2012
Hewlett-Packard February 2004 - November 2009
PC Systems October 1999 - January 2004
CompuLogic Systems, Inc. March 1995 - October 1999
Skills
Game Development, Game Design, Unity3D, Video Game Design, Video Game Development, Project Management, IT Management, Advergaming, Interactive..., Interactive Advertising, Pull Marketing, C++, Video Games, Computer Games, MMO, Scrum, Social Games, 3D, Gameplay, Management, Online Gaming, Scripting, Online Advertising, Project Planning
Education
Northeastern Illinois University 1991 — 1997
BSc, Computer Science
Cigna October 2014 - Present
Cigna November 2013 - October 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - October 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2010 - March 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2008 - November 2010
Humana August 2002 - February 2008
Zenith American Solutions August 2000 - February 2002
NW University Oral Health Center March 1998 - June 1998
CompBenefits February 1997 - February 1998
Skills
Microsoft Office, Claims Management, Customer Service, Project Management, Workforce Management, Medical Terminology, Healthcare Management, Health Insurance, Team Leadership, Call Centers, Performance Management, Team Mentoring, Claim, Insurance, Medicare, Process Improvement, Provider Relations, Employee Benefits, Healthcare, Leadership, Team Building
Education
Bankmark School of Business
Health Insurance Producer;
Penn Foster College
Health Information/Medical Records Technology/Technician
Prairie State College
Project Management
I-Tek Medical July 2015 - Present
The Container Store September 2014 - Present
I-Tek Medical May 2015 - July 2015
North Central University: T.J. Jones Library September 2012 - December 2014
North Central University May 2013 - May 2014
North Central University: Facilities Management May 2013 - August 2013
Gap Inc. May 2013 - August 2013
Holiday Retirement August 2010 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - July 2012
Skills
Customer Service, Food & Beverage, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, WordPress, Online Editing, News Writing, Final Cut Pro, Photoshop, Garageband, Painting, Social Networking, Public Speaking, Time Management, Social Media, Leadership
Education
North Central University 2011 — 2014
Bachelor's Degree, Communication and Media Studies; Minor, Public Relations and Advertising
Quincy Senior High School 2008 — 2011
High School Diploma
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - January 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - December 2013
ZeOmega September 2011 - April 2012
Concentra December 2010 - August 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2010 - December 2010
Thomson Reuters April 2010 - July 2010
Leprechaun HCC Managment January 2010 - April 2010
Tenet Healthcare 2007 - 2010
US-Analytics 2006 - 2007
Skills
CRM, Salesforce.com, SAP ERP, Medical Management..., EMR, EHR, HRIS Database Management, VBA, HTML, CSS Javascript, SQL, Microsoft SQL Server, XML Schema Design, SSRS, Business Objects, Crystal Reports, ETL Tools, SSIS, SharePoint, Microsoft Excel, Visio, UML, BRDs, Technical Documentation, Technical Writing, JAD, Requirements Gathering, Technical Requirements, Gap Analysis, Requirements Management, Agile Methodologies, Scrum, Class Diagrams, Data Flow Diagrams, Benefit Cost Analysis, ROI Justification, Payback Analysis, Software Cost Estimation, Test Scripts, Team Leadership, Technical Data Analysis, Project Plans, Resource Allocation, Gannt Charts, Change Management, Change Impact Analysis, Risk Assessment, ERD, Data Dictionary, Healthcare Information...
Education
Penn State University
Undergraduate Certificate, Information Sciences and Technology
Penn State University
Associate of Arts, Letters, Arts, and Sciences
Penn State University
Undergraduate Certificate, Labor Studies & Employment Relations
Penn State University
Bachelor of Science (BS), Organizational Leadership
Penn State University
Undergraduate Certificate, Organizational Communication
University of Pennsylvania
Course Only, Health Policy and the Affordable Care Act
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Empire Technologies LLC July 2011 - March 2012
Northeastern State University March 2011 - July 2011
Stillwater Area United Way August 2010 - December 2010
STATEments August 2009 - May 2010
Service-Learning Volunteer Center January 2010 - April 2010
MK's Photography August 2009 - December 2009
Oklahoma State University July 2008 - May 2009
Skills
Press Releases
Education
Oklahoma State University 2007 — 2010
Bachelor of Arts, Public Relations
American Hospital Association December 2012 - Present
Healthcare Administration Association of America (China) April 2012 - December 2012
Healthcare Administration Association of America (China) January 2011 - April 2012
Healthcare Administration Association of America (China) August 2009 - December 2010
Blue Cross Blue Shield Association October 2007 - August 2009
Blue Cross and Blue Shield Association June 2006 - October 2007
Blue Cross and Blue Shield Association August 2005 - June 2006
Blue Cross and Blue Shield Association March 2002 - August 2005
Blue Cross and Blue Shield Association June 2000 - March 2002
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1999 - August 1999
Skills
Strategic Planning, International Business, Global Business..., Market Research, Analysis, Management Consulting, Human Relations, Staff Management, Training & Development, Board Presentations, Marketing Strategy, Facility Operations, Marketing Communications, Government Relations, International Relations, Employee/Labor Relations, Research Design, Leadership, Vendor Management, Strategy, Management, Executive Management, Project Management, Data Analysis, Business Development, Training, Analytics, Healthcare, Business Strategy, Policy, Team Building, Recruiting, Business Planning, Consulting, Mergers & Acquisitions, Budgets, Marketing, IT Strategy, Product Development
Education
University of Michigan 1998 — 2000
Masters of Health Services Administration, Health/Health Care Administration/Management
Northwestern University 1991 — 1995
Bachelor of Arts (B.A.), Pre-medicine, psychology
Conde Nast June 2013 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - June 2013
Microsoft June 2012 - August 2012
Northwestern University March 2011 - June 2011
Skills
Social Media, Blogging, Research, PowerPoint, Photoshop, Microsoft Office, Microsoft Excel, Stata, Fundraising, Event Planning, Public Speaking, Social Media Marketing, Public Relations, Critical Thinking, Prezi
Education
Northwestern University 2010 — 2014
Bachelor's degree
Institut d'Etudes politiques de Paris 2012 — 2012
Loomis Chaffee School 2007 — 2010
High School Diploma
International School of Beijing 1999 — 2006
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2013 - Present
Rockford PC Help January 2005 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - March 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2000 - November 2006
Speedway SuperAmerica LLC 1995 - 2000
Skills
Computer Repair, Software Installation, Hardware, VB.NET, Microsoft SQL Server, Networking, Customer Service, Microsoft Office, Lotus Notes, Help Desk Support, Servers, Project Management, Visio, Insurance, Windows Server, Process Improvement, Training, Leadership, Team Building, Management, Business Analysis, Microsoft Excel, Microsoft Visual Studio, Microsoft SourceSafe, Visual Basic 5.0/6.0, Microsoft Office, Visio..., WebEx, HTML5, CSS, WordPress
Education
Rock Valley College 2014 — 2015
Sauk Valley Community College 1996 — 1998
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - January 2015
PMI Chicagoland Chapter 2009 - 2015
PMI Chicagoland Chapter 2009 - 2015
PMI Chicagoland Chapter 2009 - 2015
New Resources Consulting November 2011 - December 2012
Cardinal Health November 2009 - September 2010
Eclipsys Corporation September 2008 - April 2009
Omnicell September 2003 - August 2008
Superior Consultant Holdings Corporation August 1999 - February 2003
United States Marine Corps September 1975 - November 1987
Skills
Healthcare Information..., Project Management, Program Management, PMP, Process Improvement, Cross-functional Team..., Business Analysis, SDLC, Vendor Management, Strategic Planning, Change Management, Management Consulting, Integration, CRM, MS Project, Leadership, Team Building, ERP, Software Project..., Strategy, Telecommunications, Software Documentation, Management, Project Planning, Quality Assurance, Analysis, IT Management, Training, Visio, Resource Management, Product Development, Business Process..., Budgets, Project Delivery, PMO, Risk Management, Project Portfolio..., IT Strategy, Microsoft Project, Mentoring
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1989 — 1991
MBA, Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Chamberlain College of Nursing November 2010 - April 2012
Focused Health Solutions June 2008 - October 2010
Children's Healthcare Associates July 1995 - February 1998
University of Chicago Hospitals July 1993 - April 1997
University of Illinois January 1992 - June 1994
Pro Nurse P.C December 1989 - December 1992
Pediatric Intensive Care, Rush Medical Center January 1989 - July 1992
North Park College December 1991 - February 1992
Pediatric Intensive Care, Children's Memorial Hospital June 1987 - May 1988
Skills
Nursing, Healthcare, Healthcare Management, Clinical Research, Pediatrics, Treatment, Medicine, Inpatient, Wellness, Surgery, Cardiology, Physicians, Teaching
Education
White Lotus Foundation 2007 — 2007
200 hour RYT, Yoga
Rush University 1989 — 1991
Master of Science, Pediatric Cardiovascular Clinical
Northern Illinois University 1983 — 1987
Bachelor of Science, Nursing
CVS Health July 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - July 2013
Crescent Solutions July 2011 - July 2012
cPrime, Inc. 2012 - 2012
JP Morgan Chase May 2011 - July 2011
Atmos Energy November 2010 - February 2011
24 Hour Fitness December 2008 - December 2010
Jack Henry and Associates 2008 - 2008
Americredit 2000 - 2002
Skills
Account Management, Agile Methodologies, Agile Project Management, Analysis, Applicant Tracking..., Business Analysis, Business Development, Business Intelligence, Business Process, Business Process..., Business Process Mapping, CRM, Call Centers, Certified Scrum Master..., Change Management, Cross-functional Team..., Data Center, Databases, Disaster Recovery, Enterprise Architecture, Healthcare, Healthcare Information..., IT Strategy, ITIL, Information Technology, Integration, Java, Leadership, MS Project, Management, Microsoft Excel, Microsoft Office, Microsoft SQL Server, MySQL, Networking, Oracle, PMO, PMP, Process Improvement, Program Management, Project Management, Project Planning, Project Portfolio..., Quality Assurance, Recruiting, Requirements Analysis, Requirements Gathering, SDLC, SQL, Salesforce.com
Education
Villanova University 2011 — 2011
Masters Certificate, Six Sigma Green Belt in Healthcare
Project Management Institute 2009 — 2009
Project Management Professional, Project Management Professional (PMP)
Northeast Wisconsin Technical College 1998 — 2000
Associates, Computer Information Systems
University of Tampa 1986 — 1988
BS, Business Management
Richland Community College
Certificate, Health Information Technology Implemenation Manager
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Cambridge Holdings Inc. March 2003 - September 2012
Dillin Automation Systems April 2001 - January 2003
Bedford Public Schools March 1995 - March 2001
Skills
Disaster Recovery, Integration, Project Management, Strategic Planning, Contract Negotiation, Vendor Management, Solution Selling, Cloud Computing, Data Center, SaaS, Selling, Account Management, Business Development, New Business Development, Management, Architectural Design
Education
Siena Heights University 1992 — 1996
Bachelor of Arts (B.A.), English
Whitmer High School 1984 — 1989
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - November 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - July 2013
MAKE Corporation May 2012 - July 2013
various consulting positions January 2012 - May 2012
Nokia October 2007 - March 2012
NAVTEQ October 2007 - October 2011
The Options Clearing Corp January 2006 - October 2007
OCC April 1995 - October 2007
The Options Clearing Corp December 2001 - December 2005
Skills
Diagnostics, Problem Solving, Technical Communication, Strategic Planning, Process Improvement, Troubleshooting, Business Analysis, Unix, XML, Enterprise Architecture, Software Project..., SDLC, Team Leadership, Product Selection, Agile Methodologies, SQL, Security, Databases, Enterprise Software, Software Development, Integration, Program Management, ITIL, Management, Cloud Computing, Business Intelligence, Hardware Diagnostics, Requirements Analysis, Solution Architecture, Vendor Management, Programming, IT Management, Disaster Recovery, Networking, Architecture, Web Services, IT Strategy, Scrum, Cross-functional Team..., Project Planning, SOA, Java, Agile Project Management, PMO, Visio, System Architecture, Oracle, SharePoint
Education
Purdue University Calumet 1988 — 1993
BS
Griffith High School 1985 — 1988
Dearborn National January 2015 - Present
Biaggi's Ristorante Italiano February 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - January 2015
Newell House August 2010 - August 2011
Murdale True Value and Just Ask Rental March 2009 - June 2011
West Suburban Bank July 2007 - March 2009
Claddagh Irish Pubs June 2005 - December 2008
Extreme All Starzz Academy August 2006 - November 2006
R&S custom homes June 2002 - June 2006
Kaneland School District December 2004 - August 2005
Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Event Planning, Sales, Coaching, Data Entry, Team Leadership, Management, Time Management, Research, Team Building, Marketing, Social Media, Budgets, Leadership, Data Analysis, Program Management, Event Management, Training, Teamwork, Process Improvement, Analysis
Education
Southern Illinois University, Carbondale 2009 — 2011
Bachelor of Science (B.S.), Human Nutrition and Dieteics
Waubonsee Community College 2005 — 2008
Associate of Science (AS), Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
North Shore Ear Nose and Throat July 2009 - June 2013
Novartis/Ciba Geigy January 1988 - July 1998
Abbott Laboratories November 1983 - January 1988
Northwestern University June 1981 - November 1983
Skills
Healthcare, Managed Care, Insurance, Customer Relations, Account Management, Healthcare Management, Contract Negotiation, Medicare, Microsoft Office, Medicaid, Billing, Accounts Receivable, Cardiology, Problem Solving, Healthcare IT, Consultative Selling, Health Insurance, ENT, Medical Billing, Cross-functional Team..., Healthcare Information..., HIPAA
Education
The University of Chicago 1986 — 1991
MBA, Marketing
Northwestern University 1977 — 1981
BA, Biology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
GHA Design Lab January 2011 - October 2012
P&L energy conservation January 2011 - August 2011
GHA Architecture / Development January 2011 - August 2011
Dana Foley Design April 2010 - May 2010
Montague Design Group May 2009 - May 2010
Mayse and Associates April 2008 - June 2009
Billingsley February 2008 - April 2008
Brinker International May 1999 - February 2008
Harris Design Associates September 1997 - May 1999
Skills
Space-planning, Design Research, Rendering, AutoCAD, FF, Restaurants, Photoshop, Construction Drawings, Sketching, Microsoft Excel, Customer Service, Interior Design, Project Management, Furniture, Retail, Renovation
Education
Oklahoma State University 1992 — 1996
Bachelor of Science, Interior Design
Rogers High School
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2001 - January 2013
Gemstar-TV Guide 1999 - 2001
MPSI Systems 1994 - 1999
Skills
Product Development, Market Research, Competitive Analysis, Marketing Strategy, Strategic Planning, Product Management, Market Analysis, Business Strategy, Marketing Research, Competitive Intelligence, Product Marketing, Cross-functional Team..., Market Planning, Marketing Communications, Healthcare, Advertising, Product Strategy, Research, Team Leadership, Microsoft Office, Consumer Insights, Marketing Management, Promotions, Management, Insurance, Business Analysis, Strategy, Health Savings Accounts, Segmentation, Analytics, Disease Management, Customer Insight, Managed Care
Education
Oklahoma City University 1992 — 1993
MBA, Business
Oklahoma State University 1988 — 1992
BS, Journalism/Advertising
Enid High School 1985 — 1988
Sandlot Solutions, Inc. May 2014 - Present
Lehigh Hanson October 2013 - April 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2006 - October 2013
Affiliated Computer Services+ October 1997 - July 2003
Consulting Partners, Dallas May 1997 - October 1998
Skills
SDLC, Requirements Analysis, Business Intelligence, Business Process, Process Improvement, Project Management, Analysis, Management, Telecommunications, Requirements Management, Requirements Gathering, Visio, Databases, Testing, Program Management, ITIL, Agile Methodologies, Systems Analysis, Software Development, Business Process Design, Test Planning, Waterfall, Business Analysis, Software Project..., ERP, SharePoint, Vendor Management
Education
Louisiana Tech University 1988 — 1989
MA, Rhetoric and Composition
Northwestern State University 1984 — 1988
BS
Menard High School 1979 — 1983
Blessing Hospital December 2008 - October 2012
Blessing Hospital December 2008 - October 2012
Blessing Hospital June 2008 - December 2008
Blessing Hospital / East Adams Clinic April 1999 - June 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1992 - April 1999
Skills
Healthcare, Hospitals, Healthcare Management, Healthcare Information..., Nursing, Patient Safety, EMR, HIPAA, Managed Care, EHR, Meditech, Revenue Cycle, Informatics, Software Documentation, Medical Terminology, Training, Healthcare Consulting
Education
Quincy University 2004 — 2008
Registered Nursing/Registered Nurse
Quincy College 1984 — 1985
Associate of Science (A.S.), Business
The-Arnold Group Realtors® October 2012 - Present
Self-employed 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2000 - Present
Education
Santa Rosa Junior College 1980 — 1980
Retailing and Retail Operations
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2007 - Present
Blue Cross Blue Shield of Il June 2006 - December 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - June 2006
Skills
Strategic Planning, Health Insurance, Time Management, Marketing, Employee Benefits, Medicare, Training, Healthcare, Insurance, Process Improvement
Education
Rockford Career College 1992 — 1993
Milwaukee Career College 1991 — 1992
KeHE Distributors Inc March 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2011 - March 2013
Tahoe Partners January 2005 - March 2013
Kehe Food Distributors 2007 - 2011
Solo Cup Company 2005 - 2005
Interstate Steel Company 2000 - 2004
Standard Parking 1989 - 2000
Skills
PMO, PMP, Business Process..., Business Process, Project Portfolio..., Business Analysis, SDLC, Program Management, Process Improvement, Cross-functional Team..., MS Project, IT Strategy, Project Management, ERP Implementations, JDE Enterprise One, AS400 system, SQL, ERP, Management, Integration, Vendor Management
Education
Monroe Community College
AAS, Data Processing
State University of New York at Buffalo - School of Management
BS, Business Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Independent Health Insurance Consultant July 2012 - May 2013
Andreini & Company November 2011 - July 2012
Coventry Health Care June 2009 - November 2011
Sunlounge Inc February 2008 - December 2009
City of Oklahoma City August 1998 - February 2009
Skills
Marketing Management, Business-to-Business..., Market Research, Leadership, Marketing, Public Speaking, Management, Team Building, Recruiting, Strategy, Employee Relations, Employee Training, Account Management, Health Care Reform, Employee Benefits, Customer Retention, Insurance, Health Insurance, Medicare, Sales, Human Resources, Customer Service, Brokers, Benefits Administration, Disability Insurance, Long-term Care, Microsoft Excel, Access, Term Life Insurance, Microsoft Word, Interviews, Training, Customer Satisfaction, Microsoft Office Suites, Word, Health Savings Accounts, Accident, Lead Generation, Call Centers, COBRA, Salesforce.com, Cvent
Education
Rose State College 1997 — 1999
Business, Management, Marketing, and Related Support Services
Tarrant County Constable July 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
White Settlement Police Dept February 2015 - July 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - March 2015
Tarrant County Constable July 2014 - February 2015
Walmart November 2012 - January 2014
Baylor Health Care System July 2012 - December 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - June 2012
Aetna August 2008 - June 2010
JPS Health Network June 2006 - June 2010
Skills
Management, Training, Recruiting, Budgets, Analysis, Coaching, Sales, Time Management, Policy, Access, Customer Service, Forecasting, Interviews, Research, Merchandising, Hiring, Outlook, Human Resources, Leadership Development, Employee Relations, Team Building, Process Improvement, Microsoft Excel, Employee Training, Healthcare, Inventory Control, Social Networking, Talent Acquisition, Cross-functional Team..., Event Planning, Organizational..., Performance Management, Team Leadership, Customer Satisfaction, Teamwork, Employee Benefits, Inventory Management, Resume Writing, Microsoft Word, Onboarding, Marketing, Applicant Tracking..., Succession Planning, Employee Engagement, Workforce Planning, Talent Management, Healthcare Management, Leadership, Strategic Planning, Public Speaking
Education
Cedar Valley Law Enforcement Academy 2013 — 2013
TCOLE Certification, Police
Texas Woman's University 2009 — 2010
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Northwood University-Texas 2007 — 2009
Bachelor of Business Administration (BBA), Management
Humana November 2013 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2010 - September 2011
U.S. Department of the Treasury May 2007 - July 2009
Skills
Insurance, Customer Service, Health Insurance, Medicare, Outlook, Call Centers, Claim, Sales, Data Entry, Process Improvement, Team Building, Disability Insurance, Microsoft Excel, Customer Satisfaction, Customer Retention, Teamwork, Long-term Care, Access, Underwriting, Property & Casualty..., Employee Benefits, Life Insurance, Term Life Insurance
Education
Navarro College 2012 — 2013
Associate’s Degree, Business/Corporate Communications
Abrazo Health Care September 2005 - June 2013
Accountemps May 2004 - September 2005
Self employed October 2002 - May 2004
John C. Lincoln Health Network March 2001 - October 2002
Phoenix Baptist Hospital March 1992 - February 2001
Squaw Peak Tax Service September 1991 - April 1992
St Francis Hospital of Evanston November 1986 - September 1991
Northwestern Memorial Hospital June 1978 - November 1986
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1977 - June 1978
Skills
Budgeting, Healthcare Management, Managed Care, Healthcare, Hospitals, Accounting, Financial Accounting, Physician Compensation, Physician Billing
Education
Northwestern University - Kellogg School of Management 1980 — 1982
MM, Finance
Loyola University Chicago 1973 — 1977
BBA, Accounting
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - Present
Metra October 2012 - November 2012
Federal Deposit Insurance Corporation May 2010 - September 2012
Chicago Metropolitan Agency Planning (CMAP) March 2008 - April 2010
Skills
MS Office Suite, ArcGIS, Resource Management, Excel, Word, PowerPoint, Visio, Access, FoxPro, Staff Training, Software Training, Blackberry, Technical Writing, Business Objects, Oral Communications, Communication Written, Attention To Detail, SPSS, TransCAD, Google Earth, SketchUp, Computer Architecture, PC, Crystal Reports, Report Generation, Personal Productivity, Internet, Microsoft Excel, Microsoft Word, Microsoft Office, Hands-on Training
Education
University of Illinois at Chicago 2007 — 2010
Master's, Urban Planning and Policy
Purdue University Calumet 1999 — 2006
Bachelor's, Business-Marketing
Andrean High School 1995 — 1999
Diploma, College Prep
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
McKesson Health Solutions 2006 - March 2013
Southwest General Hospital 2009 - 2010
Team Health February 2007 - February 2008
The Schumacher Group August 2005 - August 2006
Baptist Health System 2005 - 2006
University Health System July 2003 - July 2005
Skills
Healthcare, Healthcare Management, Healthcare Information..., Disease Management, Managed Care, Hospitals, Medicine, EMR, Healthcare Consulting, Pediatrics, EHR, Medicaid, Quality Improvement
Education
University of Texas at Dallas - Naveen Jindal School of Management 2005 — 2007
MBA, Medical Management
The University of Texas Health Science Center at Houston 1999 — 2003
Residency, Internal Medicine and Pediatrics
Michigan State University College of Human Medicine 1995 — 1999
MD, Medicine
University of California, Santa Cruz 1990 — 1995
BA, Biology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - May 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2011 - 2012
Creative Financial Staffing (CFS) November 2010 - February 2011
National Opinion Research Center at the University of Chicago February 2010 - September 2010
Morgan Stanley Smith Barney May 2009 - August 2009
Grossinger Autoplex June 2004 - August 2008
Skills
Finance, Accounting, Corporate Finance, Accounts Receivable, Process Improvement, Accounts Payable, Financial Analysis, Analysis, Budgets, Access, Financial Reporting, Forecasting, Data Analysis, Business Analysis, Management, SDLC, Vendor Management, Customer Service, Microsoft Excel, Project Management
Education
Robert Morris University, Chicago Illinois 2013 — 2015
Master’s Degree, Information Technology - Business Analytics
Loyola University Chicago 2007 — 2009
Bachelor of Business Administration (B.B.A.), Finance
Pfizer April 2014 - July 2015
Optos April 2009 - April 2014
Optos August 2006 - April 2009
Axia Health Management January 2005 - July 2006
TLC Eyecare & Laser Centers September 2003 - August 2004
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2000 - July 2003
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1999 - November 2000
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 1998 - March 1999
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1997 - September 1998
Skills
Capital Equipment, Medical Devices, Sales Operations, Market Development, Selling, Account Management, Cold Calling, Sales Process, Selling Skills, Medical Imaging, Sales, Marketing, Training, Sales Presentations, B2B, Cross-functional Team...
Education
Oklahoma City University 1998 — 2000
Master of Business Administration (M.B.A.), Business
Oklahoma City University 1993 — 1997
Bachelor of Science (B.S.), Marketing
Harlan Community School District August 2013 - Present
Healthcare Service Corporation April 2001 - June 2013
Menards October 2000 - April 2001
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1996 - October 2000
Skills
Insurance, Claim, Health Insurance, Underwriting, Claims Management, Process Improvement, Medicare, Enterprise Risk..., General Insurance, Employee Benefits, Business Analysis, Special Education
Education
Southeastern Community College 1990 — 1991
Accounting
Land of Lincoln Health October 2014 - Present
Land of Lincoln Health February 2014 - October 2014
Land of Lincoln Health October 2013 - February 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - October 2013
Blue Cross & Blue Shield of Mississippi March 2012 - August 2012
Blue Cross & Blue Shield of Mississippi September 2010 - March 2012
Blue Cross & Blue Shield of Mississippi August 2008 - September 2010
Skills
Microsoft Office, Business Analysis, Visio, Process Improvement, HIPAA, SAS/SQL, Change Management, Data Analysis, Project Management, PowerPoint, Customer Service, Analysis, Leadership, Microsoft Excel, Research, Public Speaking, Software Documentation, Healthcare, Team Building, Training, Insurance, Risk Management, Access, Management, Strategic Planning, Health Insurance
Education
Mississippi State University 2007 — 2008
Master, Business Administration
Mississippi State University 2003 — 2007
BA, Risk Management, Financial Planning and Insurance
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2007 - Present
Skills
Process Improvement, Health Insurance, Insurance, Call Centers, Vendor Management, Customer Service, Team Building, Microsoft Office, Leadership, Training, Microsoft Excel, Coaching, Business Analysis, Customer Satisfaction, Employee Benefits, HIPAA, Leadership Development, Public Speaking, Strategic Planning, Visio, Access, Program Management, Software Documentation, Project Management
Education
Missouri Southern State University 1997 — 2000
Tennessee State University 1995 — 1997
Potter Lawson, Inc. May 2015 - Present
TURIS Systems, LLC January 2015 - May 2015
Monona Plumbing and Fire Protection May 2014 - January 2015
The Old Fashioned 2006 - July 2013
Glass Nickel Pizza Co. November 2003 - 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2001 - 2003
Skills
BIM, Revit, Revit MEP, AutoCAD, SketchUp, Layout, Problem Solving, Communication Skills, Organization, 3D Architectural..., Employee Management, Managing Workflow, Hand Drafting, Timely Decision Making, Friendly Personality, Customer Service, Work in A Fast Paced..., Employee Training, Customer Satisfaction, Customer Engagement, Multi Tasking, Leadership, Quality Auditing
Education
Madison Area Technical College 2013 — 2015
Associates Degree in Applied Science, Architectural Technology, 3.9
Madison Area Technical College 1998 — 1999
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
University of Wisconsin - Baraboo 1996 — 1998
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - August 2015
ParkingCarma July 2010 - April 2013
Mobile Parking Apps, LLC February 2010 - March 2011
Touch Support August 2009 - January 2010
Skills
Mobile Applications, Business Development, Team Management, Strategic Planning, Expense Budget..., Cross Functional..., Leadership, Product Development, Budgets, Competitive Analysis, Cross-functional Team..., Management, Process Improvement, Program Management, Project Management, Project Planning, Team Building
Education
Purdue University 2005 — 2010
Bachelor of Science, Computer Information Technology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - Present
Skills
Customer Service, Insurance, Microsoft Excel, Project Management, Leadership, Strategic Planning, Process Improvement, Business Analysis, Sales, Training, Employee Benefits, Health Insurance, Brokers, Team Building, Vendor Management
Education
Northern Michigan University 2005 — 2010
Bachelor of Science (B.S.), Economics
New Hope Baptist Church September 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2004 - Present
New Hope Baptist Church July 2015 - September 2015
Park Place Baptist Church November 2011 - July 2014
Skills
Vision Casting, Missions, Religion, Lotus Notes, Discipleship, Web Design, Microsoft Excel, Customer Service, Microsoft Office, Public Speaking, Access, Theology, SharePoint, Small Group, Computer Hardware, Call Centers, Windows XP, Preaching, Active Directory, XP, Microsoft Word, Team Building, Call Center, Photoshop, OneNote, Computer Repair, Bible Study, Teaching, Leadership, Premiere, Flash, Dreamweaver, Encore, After Effects, Bible teaching, Audio Editing, Video Production, Blogging, PowerPoint, Video Editing
Education
Sioux Falls Seminary 2012 — 2015
Master of Divinity (M.Div.), Divinity/Ministry
Williams December 2013 - Present
SGA April 2004 - December 2013
Williams Companies September 1998 - April 2004
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1996 - September 1998
Skills
Accounting, Cost Accounting, Budgets, Financial Reporting, General Ledger, Financial Statements, Sarbanes-Oxley Act, Accounts Payable, Accounts Receivable, Analysis, Business Analysis, Financial Analysis, Microsoft Office, Oil/Gas, Data Analysis, Deltek, Oracle, SQL, Billing Services, SEC filings, Department Budgeting, Employee Training, College Recruiting, AIA billing, AIA Documents, Oil & Gas Industry, Life Insurance, Databases, Data Mining, Data Management, Management Accounting, Analytics, Reporting & Analysis, 10Q, 10K, Financial Statement..., Consolidated Financial..., Presenting to Senior..., Employee Management, Performance Improvement, Performance Appraisal, Performance Analysis, Project Coordination, Student Recruiting, Sarbanes-Oxley, Project Control, PowerPlant, Project Life cycle, Project Management, Project Status Reporting
Education
Northeastern State University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northeastern State University 1987 — 1992
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Hulbert High School
U.S. Bank May 2003 - Present
CSC April 2002 - May 2003
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1998 - August 1999
JCPenney February 1993 - May 1998
Kirlin's Hallmark February 1991 - February 1993
WLDS/WEAI Radio Station January 1990 - February 1991
Waddell's Dept. Store, lka Gillespie's Dept. Store February 1959 - January 1990
Skills
Retail, Strategic Planning, Leadership, Time Management, Team Building, Budgets, Process Improvement, Management, Outlook, Marketing, Microsoft Word, Fundraising, Public Speaking, Project Management, Project Planning, Microsoft Office, Training, Sales, Risk Management
Education
Lincoln Land Community College 1999 — 2001
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
MacMurray College 1999 — 2001
Elementary Education and Teaching
Quincy Medical Group September 2013 - Present
On-Site Information Destruction Services June 2013 - September 2013
Quincy Recycle October 2011 - June 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - October 2011
Skills
Customer Service, Microsoft Excel, Microsoft Office, Outlook, Security, Microsoft Word, Data Entry, Troubleshooting, Team Building, Logistics, Software Documentation, Invoicing, Process Scheduler, Customer Satisfaction, Access, System Administration, Purchasing, Telephone Skills, Administration, Analysis, Training, Windows 7, PowerPoint, Time Management, Supervisory Skills, Teamwork, SAP, Inventory Management, Process Improvement, Lotus Notes
Education
Missouri Western State University
Bachelor of Business Administration (B.B.A.)
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Advocate South Suburban Hospital January 2012 - April 2013
Advocate Lutheran General Hospital July 2011 - January 2012
Park Villa Nursing and Rehab Center March 2011 - July 2011
Mercy Hospital and Medical Center May 2010 - August 2010
Skills
ACLS, PCCN certified, IV certified RN, AACN member, Critical Care, Acute Care, Telemetry, Nursing, Patient Safety, Hospitals, Nursing Care, Cardiac Monitoring, Healthcare, Clinical Research, Cardiac Care, Hemodynamic Monitoring, Nutrition Education, Medical Nutrition..., Case Management, Healthcare Management, Home Care, ICU, IV, Nursing Education, Managed Care, Healthcare Information..., Registered Nurses, Disease Management, Nursing Management, Quality Improvement, Informatics
Education
Saint Xavier University 2006 — 2010
Bachelors of Science, Nursing
EM-S ISD August 2006 - Present
Wichita Falls ISD August 2000 - August 2006
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1998 - May 2000
High Plains Health Providers, Inc. October 1996 - July 1998
Clinics of North Texas August 1992 - April 1996
Skills
Elementary Education, Special Education, Classroom Management, Differentiated..., Educational Leadership, Lesson Planning, Classroom, Curriculum Development, K-12, Teacher Training, Educational Technology, Literacy, Tutoring, IEP, Curriculum Design
Education
Midwestern State University
Master's Degree, Special Education and Teaching
Texas Tech University 1988 — 1992
Bachelor of Business Administration (BBA), Accounting
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Kent Family, Inc. November 2004 - January 2013
Springfield Public Schools July 2002 - September 2007
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Microsoft Excel, Tutoring, Public Speaking, Leadership, Team Building, Teaching, Access, Time Management, Data Analysis, Data Entry
Education
Robert Morris University - Illinois 2010 — 2012
BA, Accounting
Robert Morris University - Illinois 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Paralegal
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2006 - Present
Kerry Ingredients November 2004 - January 2006
Skills
Financial Analysis, Business Analysis, Economics, Financial Reporting, Financial Modeling, Corporate Finance, Strategic Financial..., Financial Risk, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, OLAP, Teamwork, Team-oriented, Project Management, Customer Service
Education
Georgia Southern University 2011 — 2012
Working on Master's degree, Applied Economics, 3.5
Georgia Southern University 2011 — 2012
Working on Master's degree, Applied Economics
Georgia Southern University 2011 — 2012
Master's degree, Applied Economics
Rockford College 2002 — 2004
Business Administration and Management, General
Northern Illinois University 2001 — 2002
Business Administration and Management, General
McKesson Corporation October 2010 - Present
UnitedHealthcare May 2004 - January 2011
Wireless Broadband of Oklahoma July 2009 - August 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1996 - May 2004
Skills
Training, Invoicing, Management, Accounts Receivable, Insurance, Employee Benefits, Customer Service, Medicaid, Process Scheduler, Claim, Business Process, Provider Relations, Product Development, Spreadsheets, Editing, Networking, Medical Records, HIPAA, Healthcare, Process Improvement, Software Documentation, EHR, Visio, Revenue Cycle, EMR
Education
Northeastern State University 2014 — 2016
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Tulsa Community College 2011 — 2014
Associate of Science (A.S.), Business Administration, Management and Operations, 3.9
Oklahoma State University Institute of Technology-Okmulgee
Watchmaking and Jewelrymaking/ Business Administration
Okmulgee High School
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
U.S. Cellular January 2007 - January 2013
Navy Pier May 2006 - August 2006
Skills
Direct Sales, Coordinating Events, Salesforce.com, Customer Satisfaction, Sales, Management, Marketing, Cold Calling, Leadership, Sales Process, Sales Management, Direct Marketing, Coaching, Account Management, Sales Operations, Event Management, Solution Selling, Marketing Communications, Analysis, CRM
Education
North Park University 2009 — 2011
Master of Business Administration (MBA), Marketing
Western Illinois University 2002 — 2006
Bachelor of Science (B.S.)
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - January 2013
McDonald's Corporation April 2010 - April 2012
Column Technologies June 2008 - February 2010
FirstGroup America (Formerly Laidlaw Education Services) September 2007 - June 2008
Laidlaw Education Services (Acquired by FirstGroup America) October 2001 - September 2007
Skills
Technical Writing, Procedure Manuals, Web Content Management, Information Architecture, Microsoft Office..., Atlassian Confluence..., Adobe Captivate, Search Engine..., TechSmith Camtasia, Google (Web) Analytics, Business Process..., Process Mapping, Procedure Development, Captivate, Business Process Mapping, SEO, Google Analytics, Business Process..., SDLC, Enterprise Software, Strategy, IT Service Management, ITIL, Camtasia, Networking, Software Documentation, Content Management, Technical Documentation, Training, Program Management, SharePoint, CMS
Education
Michigan State University
Master of Arts, Human Resources
State University of New York College at Geneseo
Bachelor of Arts, Industrial/Organizational Psychology
AT&T Corp. June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - May 2013
State Farm Insurance September 2011 - June 2012
Verizon Business July 2010 - August 2011
Contracts January 2006 - December 2009
Nortel Networks January 2000 - December 2005
Lucent Technology May 1998 - December 1999
Skills
SIP, Cisco Call Manager, VoIP, ISDN, Cisco Technologies, IVR, CRM, Microsoft Office, Visio, Testing, Flow Charts, IEX, CTI, Routers, Unified Communications, Telephony, Telecommunications, SQL, Business Analysis
Education
Phoenix TS 2010 — 2010
UCCE (Unified Contact Center Enterprise), Cisco Contact Center
The University of Texas at Dallas 1996 — 2000
B.S.C.S, Computer Science
Richland Community College 1994 — 1996
Associate of Science (AS), Computer Science
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - Present
Ameren Illinois August 2011 - August 2012
Risinger Bros Transfer, Inc. August 2010 - January 2011
Comcast Cable (formally Insight Communications) October 2005 - April 2010
ATT Wireless (previously Cingular Wireless/Ameritech Cellular) October 1996 - October 2005
TCI Cablevision January 1990 - October 1996
Job Finders Employment Service January 1989 - January 1990
Skills
Call Center, Customer Satisfaction, Customer Service, Recruiting, Customer Support, Human Resources, Sales, Training, Temporary Placement, Microsoft Office, Process Engineering, Marketing, Finance, Payroll, PABX, Policy Analysis, Customer Retention, Telecommunications, Process Improvement, Customer Experience, Call Centers, Program Management, Troubleshooting
Education
Louisiana State University
Bachelor of Science degree
GE March 2014 - Present
GE September 2013 - February 2014
GE September 2012 - August 2013
GE January 2012 - August 2012
GE September 2009 - December 2011
GE June 2007 - August 2009
GE May 2006 - August 2006
GE May 2005 - August 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2004 - August 2004
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2003 - August 2003
Skills
Six Sigma, Critical Chain Project..., Simplification, Lean IT, SDLC, Solution Architecture, Application Architecture, Database Design, F5 BigIP, Siteminder, Apache, Weblogic, LDAP, PHP, HTML, Tomcat, Java, PL/SQL, Oracle SQL, MySQL, Unix Shell Scripting, TIBCO EMS, ITIL, Financial Modeling, Financial Reporting, Change Management, Mobile Applications, Communication Skills, College Recruiting, SQL, Lean Manufacturing, Manufacturing Systems, Program Management, Agile & Waterfall..., UPK, GE Proficy, Cisco Networking, Mobile Technology, Enterprise Software, SOA, Project Management, ERP, Security, Process Improvement
Education
Purdue University 2003 — 2007
BS, Network Engineering Technology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2013 - February 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - April 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - January 2011
Kemper Insurance Companies 1995 - 2003
Kemper National Insurance Co. 1995 - 2003
Skills
Business Analysis, Enterprise Architecture, SDLC, IT Strategy, SOA, Disaster Recovery, Vendor Management, Business Intelligence, Data Warehousing, PMO, Solution Architecture, Information Management, IT Management, Integration, PMP, Agile Methodologies, Visio, Software Project..., Requirements Analysis, Requirements Gathering, Project Portfolio..., Program Management, Application Architecture, Data Modeling, Systems Analysis, Business Process..., Enterprise Software, Cloud Computing, Data Integration, Business Process, SharePoint, Agile Project Management, Governance, ITIL, Business Requirements, Resource Management, ETL, Software Development, Business Architecture, Databases, Architectures, Architecture
Education
Northern Illinois University 1993 — 1995
computer science
Wauconda High School 1982 — 1986
Seeking Challenges June 2015 - Present
NTT DATA Americas April 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - August 2012
ObjectiveIA April 2010 - March 2012
SSAB February 2010 - October 2010
AAA NCNU May 2009 - June 2010
Sogeti February 2002 - May 2009
AAA NCNU 2009 - 2009
UBICS September 1999 - February 2002
Hexaware Technologies 1998 - 1999
Skills
Business Intelligence, Data Warehousing, Business Analysis, Integration, Requirements Analysis, Team Leadership, Architecture, Customer Relations, Business Management, Software Project..., SDLC, Program Management, Project Planning, Consultancy, Problem Solving, Data Analysis, SharePoint, Customer Service, Enterprise Software, CRM, Management, Cloud Computing, Data Modeling, Enterprise Architecture, Microsoft SQL Server, Vendor Management, Solution Architecture, Software Documentation, IT Management, Process Improvement, Analysis, Business Analytics, Leadership, Data Governance, Databases, IT Strategy, SOA, Data Management, Business Process, Software Development, Requirements Gathering, ETL, Database Design, ERP, Agile Methodologies, Agile Project Management, Data Integration, SaaS, Consulting
Education
Nagpur University 1981 — 1983
Bachelor of Science
GN Khalsa College, Bombay 1980 — 1982
XIIth
St. Xavier's - Durgapur 1969 — 1980
X th
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - Present
Allstate Insurance 2006 - May 2011
Allstate Insurance 2006 - 2008
Skills
Visio, SDLC, Business Analysis, Requirements Gathering, Process Improvement, Vendor Management, ITIL, SharePoint, IT Strategy, Integration, PMP, Requirements Analysis, Enterprise Architecture, PMO, Disaster Recovery
Education
Loyola University Chicago
BBA
Northern Illinois University
MIS
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
UnitedHealth Group February 2008 - March 2013
MedFocus (a division of inVentiv Health) 1999 - 2007
Skills
Healthcare, Clinical Research, Employer Branding, Executive Search, Recruiting, Strategic Sourcing, Talent Acquisition, Sourcing, Medical Devices, Managed Care, CRM, Pharmaceutics, Healthcare Industry
Education
Northern Illinois University - College of Business 1994 — 1998
BS, Marketing
St. Francis High School
St. Isidore
Health Care Service Corporation October 2006 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2006 - Present
Health Care Service Corporation January 2002 - October 2006
Tek Systems January 2001 - January 2002
Skills
System Administration, Windows Server, Disaster Recovery, Operating Systems, Visio, Network Security, VMware, Active Directory, Troubleshooting, Servers, Vendor Management, Process Improvement, Data Center, Software Documentation, Customer Service, Enterprise Architecture, IT Strategy
Education
McMurry University 1996 — 2000
Bachelors of Science, Computer science
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2010 - June 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2005 - February 2010
Skills
PMO, SDLC, Vendor Management, Business Analysis, Business Process..., Process Improvement, Project Portfolio..., Program Management, Requirements Gathering, Resource Management, PMP, Testing, Strategy, Management, Leadership, Quality Assurance, Cross-functional Team...
Education
University of Dallas (UD) 1999 — 2002
Masters of Business Administration (MBA), Management
Southern University and Agricultural and Mechanical College at Baton Rouge 1991 — 1996
Bachelor of Science (BS), Computer Science
BMO Financial Group April 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - April 2014
Northern Trust October 2012 - February 2013
BMO Harris Bank March 2012 - September 2012
JPMorgan Chase April 2011 - March 2012
TD October 2010 - April 2011
JPMorgan Chase December 2008 - October 2010
Xerox August 2007 - October 2008
Skills
Requirements Gathering, SDLC, Visio, Requirements Analysis, User Acceptance Testing, Agile Methodologies, Business Requirements, SharePoint, Business Intelligence, Software Documentation, Testing, Integration, Test Planning, Business Process, Databases, Process Improvement
Education
Saint Joseph's University 2004 — 2006
Master's degree, Accounting and Finance
Blue Cross and Blue Shield of Texas June 2003 - Present
Health Care Service Corporation 2003 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - 2013
Health Care Service Corporation (Blue Cross Blue Shield) 2008 - 2010
JCPenney 1995 - 2000
Education
Texas Woman's University 2000 — 2001
--, Marketing/Marketing Management, General
Muhlenberg College 1966 — 1970
Bachelor of Arts (B.A.), French, Spanish
Toast2Health September 2012 - Present
Health Care Services Corporation February 2015 - Present
Southern Nazarene University 2010 - January 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2005 - January 2015
ALLSTAR Lawn & Pest Control April 1998 - December 2007
Saint Francis Health System April 1999 - October 2003
The Prudential Insurance Company of America August 1991 - March 1998
City of Sand Springs February 1989 - September 1989
Skills
Leadership, Leadership Development, Staff Development, Team Building, Training, Organizational Behavior, Strategic Planning, Spanish, Data Analysis, Market Research, Public Speaking, Higher Education, Medicare, Nonprofits, E-Learning, Change Management, Coaching, Research, Event Planning, Public Relations, PowerPoint, Project Management, Strategic Leadership, Statistical Modeling, Risk Analysis, Health Insurance, Healthcare Information..., Medicaid Managed Care, Microsoft Excel, Microsoft Word, Small Business, Adobe Professional, University Teaching, Digital Photography, Hospitality, Travel Photography, System Deployment
Education
Southern Nazarene University 2008 — 2009
MBA, Business Administration
Oral Roberts University 2004 — 2005
Diploma, Healing & Minstry
Southern Nazarene University 2003 — 2005
Bachelor's degree, Organizational Leadership & Human Resources Management
Tulsa Community College 1992 — 1993
Associates, Associates in Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - Present
HCSC - Blue Cross Blue Shield March 2006 - May 2012
Syntel January 2004 - March 2006
Applied Systems 2000 - 2004
Skills
Information Security, Disaster Recovery, Enterprise Architecture, Business Continuity, Governance, Security, IT Strategy, CISSP, Management, Process Improvement, Supplier Risk Management, Data Privacy
Education
Southern Illinois University, Carbondale 1996 — 2000
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - May 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2008 - August 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2007 - December 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2005 - July 2007
Kimberly-Clark July 2003 - March 2005
Skills
Vice Chair- Asian..., Enterprise Diversity..., Cross-functional Team..., Vendor Management, Six Sigma, Process Improvement, Strategic Sourcing, Procurement, Negotiation, Supply Chain Management, Outsourcing, Supply Chain..., Contract Management, Business Intelligence, Management, Leadership, Strategic Planning, Project Planning, Team Building, Forecasting
Education
Michigan State University 1999 — 2003
Supply Chain Management
Aon August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - July 2013
GE Healthcare July 2010 - October 2011
Bankruptcy Firms 2010 - 2010
National Labor Relations Board January 2009 - May 2009
Professors Matthew Mitten and Paul Anderson, Marquette University Law School June 2008 - May 2009
Law Review Articles 2008 - 2009
Milwaukee Bucks September 2008 - December 2008
Law Offices of Todd C. Buss June 2008 - September 2008
Skills
Bankruptcy, Contract Negotiation, Corporate Law, Compliance, Healthcare, Negotiation, Word, Excel, Contract Management, Contract Development, Contract Review, Courts, Litigation, Trials, Criminal Law
Education
Marquette University Law School 2006 — 2009
J.D.
Western Michigan University 2001 — 2005
B.A., Political Science
Western Michigan University 2001 — 2005
Bachelor of Arts, Political Science; Public Law
Walled Lake Western 1997 — 2001
Diploma
WellCare Health Plans March 2014 - Present
WellCare March 2010 - Present
WellCare July 2006 - March 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2001 - May 2006
Skills
Insurance, Medicaid, Medicare, Actuarial Science, Health Insurance, Managed Care, Life Insurance, HIPAA, Healthcare Consulting, Claim, Healthcare Industry, Employee Benefits, Provider Relations, Data Analysis, Healthcare, Disability Insurance, Reinsurance, Underwriting, Process Improvement
Education
Princeton University 1990 — 1994
Bachelor of Applied Science (BASc), Chemical Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2010 - January 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - May 2010
Aon Hewitt June 2003 - November 2006
Skills
Insurance Fraud, Internal Fraud, Data Analytics, Computer Assisted Audit..., ACL, SAS, SQL, IT Audit, Internal Audit, Fraud, Business Analysis
Education
Northern Illinois University 1999 — 2003
Bachelor of Science (B.S.), Operations & Management Information Systems, 3.84
Wisconsin Department of Transportation July 2015 - Present
Valence Health December 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - November 2013
Trexin Consulting January 2013 - November 2013
WPS Health Insurance September 2011 - January 2013
Dean Health Plan, Inc. May 2000 - August 2011
Systems Seminar Consultants November 1998 - February 2000
Rexam December 1997 - February 1999
Iowa State University June 1996 - May 1997
University of Georgia January 1996 - April 1996
Skills
Business Intelligence, Data Warehousing, Data Analysis, SAS, Business Objects, Analytics, Databases, Business Analysis, Business Requirements, SQL, Data Modeling, Analysis, Software Documentation, ETL, SDLC, SAS programming, Requirements Gathering, Healthcare Information..., Data Integration, Data Marts, Health Insurance, Data Mining, SSIS, Data Warehouse..., Crystal Reports, Business Intelligence..., Informatics, Informatica, Medical Informatics, Metadata Management, QlikView, Oracle SQL, Project Implementation, Process Engineering, Data Cleansing, clinical data analytics, Teradata, Affordable Care Act, Agile & Waterfall..., Data Science, Large-scale Data...
Education
America’s Health Insurance Plans (AHIP) 2005 — 2007
Managed Healthcare Professional (MHP) Designation, Advanced study of Health Insurance in America
Madison Area Technical College 2000 — 2005
Internet Developer Certification, Web development programming including VB.Net, PHP, Java, Javascript, VBScript, XML MySQL
The University of Georgia 1992 — 1995
MS, Applied Economics
University of Agricultural Sciences, Bangalore 1990 — 1992
Master of Science (MS), Agricultural Economics, 3.5
University of Agricultural Sciences, Bangalore 1985 — 1989
Bachelor of Science (BS), Agricultural Sciences
BEL High school 1980 — 1985
High School Diploma, Mathematics, Physics, Chemistry, Biology, Languages
Second City improv program
Second City improv program
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - Present
United States Senate May 2009 - December 2010
Southern Illinois Regional Social Services January 2009 - May 2009
Illinois Department of Public Health September 2008 - December 2008
Southern Illinois Healthcare January 2008 - May 2008
Paul Simon Public Policy Institute May 2006 - May 2008
Skills
Community Outreach, Coalitions
Education
Southern Illinois University, Carbondale 2006 — 2008
MPH, Community Health Education
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - June 2014
Jackson National Life February 2010 - March 2013
Jackson Citizen Patriot June 2008 - February 2010
Skills
Journalism, Editing, Newsletters, Ap Style, Newspaper, Storytelling, Publishing, Magazines, Copy Editing, Press Releases, Blogging, Social Media, Media Relations, Proofreading, Copywriting, AP Style, Newspapers, Marketing Communications, Web Content, Strategic Communications, News Writing
Education
Michigan State University 2004 — 2008
B.A., Journalism
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - Present
Oklahoma Insurance Department June 2008 - December 2010
Oklahoma Insurance Department May 2006 - June 2008
Cox Communications May 2000 - May 2006
AOL August 1997 - May 2000
Skills
Leadership, Nonprofits, Training, Call Centers, Public Speaking, Call Center, Insurance, Government
Education
Bishop McGuinness 1987 — 1991
Diploma
Southern Nazarene University
Bachelor of Science
University of Central Oklahoma
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
FlightSafety International February 2009 - February 2013
ONEOK May 2006 - December 2007
Skills
Microsoft Excel, Cognos, Syteline ERP, QuickBooks, Financial Analysis, Financial Reporting, Financial Modeling, Financial Accounting, Quality Auditing, Risk Management, Accounting, Cost Accounting, Building Materials, Project Estimation, SOX Compliancy, Oil & Gas Industry, Aerospace Manufacturing, MS Project, SharePoint, Project Management, Payroll, Outlook, Aerospace, Program Management, PowerPoint, Access, Leadership, Strategic Planning, Testing, Banking, Management, Team Leadership
Education
Northeastern State University 2004 — 2006
Bachelor of Business Administration (BBA), Accounting and Finance
Union High School
Convergys June 2008 - March 2010
Dr James Riley D.O. October 2007 - April 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2006 - July 2007
Sprint July 2005 - January 2006
Texas Department of Family and Protective Services November 2001 - July 2005
Skills
Customer Satisfaction, Call Center, Customer Experience, Customer Service, Training, Customer Retention, Call Centers, Sales, Contact Centers, Management, CRM
Education
The University of New Mexico 2005 — 2008
Philosophy
St. Edward's University 2002 — 2005
philosophy and psychology, 3.9
NICE Systems August 2015 - Present
Dearborn National July 2014 - July 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - July 2014
Dental Network of America June 2011 - July 2013
US Cellular September 2006 - June 2011
Jewel-Osco October 2003 - August 2006
Skills
People-oriented, Customer Service, Network Security, Active Directory, Microsoft Office, Lotus Notes, Windows, Desktop Computers, Group Policy, Microsoft Excel, Networking, AS400 Administration, Outlook, Customer Satisfaction, Troubleshooting, Computer Hardware, Microsoft Word, Inventory Management, Retail, Computer Repair, Time Management, Sales, Team Leadership, Help Desk Support, Laptops, Databases, Software Installation, Training
Education
Morris Graduate School of Management 2011 — 2013
Master of Informations Systems, Information Systems
Robert Morris College 2008 — 2009
Bachelor of Applied Science (B.A.Sc.), Computer Networking
Robert Morris University - Illinois 2004 — 2005
Associates Degree of Applied Science, Concentration; Computer Networking
United Healthcare June 2014 - Present
RelayHealth August 2010 - June 2014
Relay Health August 2010 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - March 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2003 - March 2008
Skills
HIPAA, Healthcare Information..., Process Improvement, Customer Service, Training, Healthcare, Data Entry, Software Documentation, Access, EHR, Leadership, Revenue Cycle, Hospitals, EDI, Revenue Cycle Management
Education
Saint Gregorys University 2009 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General, 3.78 GPA
United Health care February 2015 - Present
American Express December 2011 - February 2015
American Express July 2009 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2008 - December 2008
American Express November 2006 - April 2008
IBM February 2003 - October 2006
JINIS August 2000 - January 2003
Ashok Leyland August 1999 - July 2000
Skills
PMI, Certified Scrum Master..., Mainframe, SDLC, Salesforce.com..., Project Management, Agile Methodologies, Sales Force Development, Test Management, Software Project..., Requirements Analysis, Oracle, Salesforce.com, SQL, Requirements Gathering, Testing, Unix, DB2, Scrum, Business Analysis
Education
Sri Venkateswara University 1996 — 2000
Master of Computer Applications (M.C.A.)
Sri Venkateswara University 1993 — 1996
Bachelor's degree, Mathematics and Statistics and physics
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Lewis University March 2002 - Present
North American Medical Management April 2011 - April 2013
Provena Saint Joseph Medical Center March 2006 - February 2009
Provena Saint Joseph Medical Center September 2004 - March 2006
Provena Saint Joseph Medical Center March 2001 - September 2004
Provena Saint Joseph Medical Center May 1999 - March 2001
Provena Saint Joseph Medical Center August 1994 - May 1999
Provena Saint Joseph Medical Center June 1990 - August 1994
Olympia Fields Osteopathic Medical Center December 1989 - December 1993
Skills
Healthcare, Healthcare Management, Hospitals, Medicare, Cpr Certified, Team Building, Process Improvement, Data Analysis, Change Management, Project Management, Healthcare Information..., Nursing
Education
Northern Illinois University 1986 — 1990
MS, Nursing
University of Illinois at Chicago 1980 — 1981
BSN, Nursing
Saint Joseph Hospital School of Nursing 1974 — 1977
Diploma, Nursing
Zotec Partners May 2013 - Present
St John Health Systems December 2010 - December 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2007 - February 2010
Saint Francis Health Systems November 2004 - June 2008
Data Exchange, Inc. November 2002 - October 2004
Skills
Software Documentation, Credentialing, Insurance, Healthcare, Healthcare Management, Healthcare Information..., Hospitals, EHR, EMR, HIPAA, Public Health, Clinical Research, Process Improvement, Epic Systems, Revenue Cycle, Operations Management, Project Management, Customer Service, Medical Billing, Billing Systems, Coding Experience, Managed Care
Education
Oklahoma State University 2009 — 2011
Master of Science, Health Care Administration
Oklahoma State University 2005 — 2007
Bachelor of Science, Health Promotion
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Fieldglass May 2011 - September 2012
McGraw-Hill Higher Education October 2010 - February 2011
Skills
Troubleshooting, Ghosting, Floppy Drives, Pc Systems, Software Standards, Hardware Deployments, HP Desktop, Desktop Deployment, Desktop Application..., Ipconfig, Windows Firewall, Windows Remote Desktop, XP/Vista/7, Regedit, Command Prompt, Computer Management, Active Directory..., Microsoft Server Support, Microsoft Server..., Software Documentation, XP, Vendor Management, SharePoint, Process Improvement, HTML, Integration, Microsoft SQL Server, Customer Service, Microsoft Office, Testing, Microsoft Excel, Help Desk Support, Social Media, Microsoft Word, PowerPoint, Call Center, Coaching, Technical Support, Software Implementation, Visio, Call Centers, Active Directory, System Administration, Windows Server, Business Analysis, Requirements Gathering, SQL, Windows XP, Requirements Analysis
Education
Robert Morris College 2002 — 2006
Associates, Computer Networking
UnitedHealthcare April 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - April 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - June 2008
Illinois Attorney General's Office January 1999 - May 2002
Skills
Criminal Law, Fraud, Process Improvement, Healthcare, Leadership, Sarbanes-Oxley Act, Risk Assessment, Policy, Security, Strategic Planning, Data Analysis, Insurance, HIPAA, Health Insurance, Healthcare Information..., Managed Care, Medicare
Education
Loras College 1981 — 1985
Bachelor of Applied Science (B.A.Sc.), Accounting
University of South Carolina School of Law 1987 — 1990
Juris Doctorate
University of Florida 1990 — 1991
Masters of Law (LL.M.), Taxation
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Anthem November 1992 - February 2013
WellPoint 1992 - February 2013
Skills
Health Insurance, Insurance, Health Savings Accounts, Managed Care, Medicare, Life Insurance, Employee Benefits, Direct Sales, Strategic Planning, Training, Disability Insurance, Brokers, Healthcare Industry, Sales, Benefits Administration, Long-term Care, Whole Life, Long Term Care Insurance, Term Life Insurance, Customer Service, Commercial Insurance, Medicare Part D, Health Policy, Small Business, General Insurance, Fixed Annuities, Health Care Reform, Property & Casualty..., Workers Compensation, COBRA, Leadership, Risk Management, HMO, Team Building, Data Analysis, PPO, Call Centers, Claim, Medicaid, Account Management, HIPAA, Accident, Healthcare, Process Improvement, Underwriting
Education
Roanoke College 1987 — 1989
BBA, Business Administration
TRUE Consulting LLC January 2013 - March 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 1975 - December 2012
Skills
Insurance, Health Insurance, HMOs, Managed Care, PBMs, Medicare, ACA, ICD-9 to ICD-10, Claim, Customer Service, Large System..., System Development..., Enterprise Data Modeling, Business Process..., Relational Databases, Teradata Data Warehouse, MDBs, Classification Systems, Financial Systems, P&L systems, Underwriting, Actuarial systems, Analytics, Dashboard Metrics
Education
Northern Illinois University
Bachelor of Arts (B.A.), Fashion Merchandising
MetLife August 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - August 2013
Robert Morris University September 2010 - September 2011
Allstate Motor Club April 2009 - October 2009
Jackson Moving & Storage/Helios April 2007 - September 2008
Menlo Worldwide/Con-Way Logistics July 2002 - April 2007
Skills
Customer Service, Data Entry, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Public Speaking, Outlook, Accounting, Higher Education, Process Scheduler, System Administration, Critical Thinking, Resume Writing
Education
Robert Morris University 2009 — 2012
Bachelor of Business Administration and Master of Business Administration, Business Management
West Aurora High School 1998 — 2001
Diploma, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Moroch March 2005 - March 2014
Energy One Federal Credit Union July 2012 - May 2013
J&H Foods December 2007 - June 2012
New Day Media November 2005 - December 2007
CCSI 2002 - 2004
Skills
Social Media Marketing, Media Buying, Event Planning, Graphic Design, Mobile Marketing, Advertising, Press Releases, Marketing Research, Social Media, Marketing Communications, Social Media Measurement, Marketing Strategy, Publicity, Media Relations, Media Planning, Adobe Creative Suite, WordPress
Education
Oklahoma State University 1996 — 2000
BA, Marketing, Managment
Tulsa Memorial High School 1992 — 1996
Diploma, General
Capital One October 2013 - Present
CVS Caremark Corporation September 2012 - October 2013
Capital One November 2010 - August 2012
Curves November 2009 - October 2010
Citi April 2009 - June 2009
Ericsson January 2008 - July 2008
Verizon October 2007 - January 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2006 - September 2007
7-Eleven February 2005 - June 2006
Bank of America February 2003 - January 2005
Skills
SDLC, Cross-functional Team..., CSM, Microsoft Project, CA Clarity, Agile Coach, Senior IT..., Financial Reporting, Financial Forecasting, Scrum of Scrums Meetings, Sprint Planning, PMO set-up, CMMI, Consultants, Data Warehousing, Microsoft Excel, Governance, Health, HIPAA, Key Performance..., Project Management, Negotiation, Outsourcing, PowerPoint, Quality Center, Risk Assessment, Strategic Planning, Vendor Management, Microsoft Word, Budgets, Demand Management, Certified Scrum Master..., Point of Sale, Resource Management, MS Project, Scrum, Strategy, Telecommunications, Agile Methodologies, Management, PMP
Education
Peru State College
Bachelor of Science (BS), Computer Science
AECOM June 2012 - June 2013
URS Corporation December 2010 - April 2012
The Judge Group April 2010 - December 2010
KBR, Inc. June 2008 - September 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2001 - June 2008
Education
Robert Morris College 1986 — 1987
Business Administration and Management, General
Village of Westmont September 2004 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 1972 - March 2009
HCSC 1972 - 2009
U.S. Army October 1968 - October 1971
Skills
Certified Fire & Police..., Employee Training, Police, Management, Policy
Education
Loyola University of Chicago 1964 — 1968
Bachelor of Business Administration (BBA), Marketing, 2.8
Superior Finance Company August 2012 - January 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2010 - August 2012
mobility Plus April 2008 - May 2010
DTS Tools October 2006 - March 2008
Recall June 2003 - October 2006
Skills
Account Management, Small Business, Managerial Finance, Financial Analysis, Strategic Financial..., Business Strategy, New Business Development, Human Resources, Employee Management, Employee Training, Payroll, Accounts Payable, Accounts Receivable, Management, Project Management, Project Planning, Presentations, Sales Presentations, Cash Flow, PeopleSoft, Financial Reporting, Health Insurance, Balance, Customer Service, Business Process..., Loan Servicing, Accounting
Education
Saint Gregorys University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
St Gregory's University 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Oral Roberts University 1995 — 1999
Psychology
Bigbie, Hensley, & Janway Insurance Agency July 2007 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - July 2007
Skills
Brokers, Group Benefit Plans, Dental Insurance, Life & Health Insurance..., Insurance, Sales, Direct Sales
Education
Oklahoma State University 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Deer Creek High School 1974 — 1987
FRANKLIN CLINIC LP March 2007 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1995 - September 2000
Skills
Medical Billing, Medical Terminology, Healthcare, CPT, Medical Coding, ICD-9, Microsoft Excel, Microsoft Word, Invoicing, Microsoft Office, Accounts Receivable, Healthcare Management, Data Entry, Customer Service, EMR
Education
Midland College 1992 — 1993
LAMESA HIGH SCHOOL
North Texas Tollway Authority November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1992 - 2012
Skills
Medicare, Claim, Insurance, Health Insurance, Claims Management, General Insurance, Property, Reinsurance, Underwriting
Education
Richland Community College 2012 — 2013
None, Computer Concepts, A
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Blue Cross Blue Shield of Illinois, Montana, Oklahoma, New Mexico & Texas December 2005 - November 2011
Skills
SDLC, Disaster Recovery, Intelligent Call Routing, NICE Call Recording, AT&T Route It, Predictive Dialers, CTI, UCM, CVP, Business Analysis, Call Routing, Call Centers, Visio, SQL, Cisco Call Manager, Contact Centers, VoIP, Business Requirements, Technical Support, Troubleshooting, Incident Management
Education
Rock Valley College
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2006 - 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2006
Education
Lincoln Land Community College 2005 — 2007
Nursing Administration
Riverton High School 1994 — 1997
High School Diploma
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2006 - Present
IBM January 2001 - April 2006
Skills
AIX Systems..., Cluster, Unix, System Administration, Servers, Data Center
Education
Purdue University Calumet 1990 — 1995
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
T-Mobile October 2012 - Present
United Drilling Inc. February 2008 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - October 2012
Fat Squirrel Pub & Grille December 2009 - February 2011
Starbucks October 2007 - December 2009
Olive Martini's And More September 2006 - March 2007
Skills
Creative Problem Solving, Technical Support, Customer Service
Education
Pima Medical Institute-Albuquerque 2003 — 2005
Dental Assisting, Dental Assisting/Assistant
The University of New Mexico 2001 — 2003
n/a, Biology, General, Junior
Steubenville High School
High School Diploma
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas RSMWellPoint1997 - 2010
Skills
Life Insurance, Managed Care, Health Insurance, Insurance, Marketing
Education
Purdue University
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1997 - Present
BCBS of Arkansas March 1995 - March 1997
Skills
Process Improvement, Medicare, Underwriting, Claim, Health Insurance, Employee Benefits, Hospital Reimbursement, Insurance, Liability
Education
Northeastern State University 2005 — 2013
Tulsa Community College 2003 — 2005
Associate's degree, Business Administration and Management, General
Capital One Auto Finance June 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - July 2012
UnitedHealth Group June 2010 - November 2011
Skills
Banking, Customer Service
Education
Richland College
Associate's degree
The Methodist Hospital System 2010 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2000 - March 2009
Skills
Computer Proficiency, Organization, Multi Tasking
Education
San Jacinto College 2013 — 2014
Psychology, 3.70
Blue Cross Blue Shield of Oklahoma March 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - Present
Saint Francis Health System 1999 - 2007
Hillcrest Burn Center Tulsa 1995 - 1999
Skills
Medicare, Utilization Management, Disease Management, HIPAA, Utilization Review, Healthcare Management, HMO, Certified Case Manager, Nursing, Medical Case Management, Hospitals, Medical Terminology, Medical/Surgical, Patient Advocacy, Quality Improvement, Critical Care, ICU, Clinical Research, Software Documentation, EMR, Patient Education, Patient Safety, Acute Care, BLS, Provider Relations, Wellness, PPO, Wound Care, Health Policy, Pharmacy Benefit..., Critical Thinking, Team Building, Managed Care, NCQA, Healthcare Industry, Community Outreach, Medicaid, Healthcare Consulting, Nonprofits, Leadership, EHR, Strategic Planning, Public Speaking, Healthcare Information..., Healthcare
Education
Oklahoma Panhandle State University
BSN, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Tulsa Community College
ADN, Registered Nursing/Registered Nurse
UnitedHealthcare April 2012 - November 2013
UnitedHealth Group November 2005 - April 2012
UnitedHealthcare September 1999 - November 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1992 - September 1999
Skills
Leadership, Marketing, Coordinating Events, Written & Verbal..., Driving Sales..., Strategy, Sales, Communication Skills, Computer Proficiency, Sales Presentations, SME Healthcare/Medciare..., Strategic Planning, CRM, Customer Service, Program Management, Sales Operations, Public Speaking, Cross-functional Team..., Management, Team Building
Education
University of Missouri-Saint Louis 1989 — 1991
Business Administration and Marketing
Southern Illinois University, Edwardsville 1979 — 1981
Liberal Arts and Sciences, General Studies and Humanities, 3.0
Hazelwood West Highschool 1975 — 1978
Highscholl Diploma, Business Administration and Management, General, 2.8
American Airlines August 2013 - Present
Direct Energy April 2012 - March 2013
City of Tulsa March 2011 - April 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2008 - August 2010
Dollar Thrifty Automotive Group June 2000 - May 2008
Skills
Certified Information..., Information Technology..., Internal Controls, Sarbanes-Oxley, Project Management, Process Improvement, SDLC, Data Analysis, Requirements Gathering, Business Analysis, Business Requirements, Operational Auditing, Program Management, Car Rental, Healthcare, Telecommunications, Visio, Workbench
Education
Oklahoma State University
Bachelor of Applied Science (B.A.Sc.), Accounting
Phillips 66 October 2013 - Present
Texas Comptroller of Public Accounts June 2007 - October 2013
Texas Comptroller of Public Accounts March 2005 - May 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - March 2005
Farmers National Bank Seymour February 1995 - May 2002
Skills
Accounting, Tax, Auditing, Bookkeeping, Financial Reporting, Account Reconciliation, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, Corporate Tax, Tax Preparation, Financial Accounting, Finance, Sales & Use Tax
Education
Midwestern State University
Bachelor of Business Administration (B.B.A.), Accounting