Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas Employees
Axion Health Inc. June 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1999 - December 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Negotiation, Troubleshooting, Software Documentation, Process Improvement, Project Management, Team Leadership, Management, Business Analysis, Training, Team Building
Education
Wichita State University 1985 — 1987
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Dodge City Community College 1983 — 1985
Associate of Arts (A.A.), General Studies
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - August 2014
WellPoint February 2006 - February 2013
Skills
Insurance, Leadership, Coordination, Project Management
Education
Indiana University-Purdue University at Indianapolis
Bechtel Corporation December 2012 - Present
Resources Global Professionals May 2007 - December 2012
Caremark May 2005 - October 2006
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - May 2005
Grant Thornton LLP 1998 - 2002
KPMG 1993 - 1998
Skills
Sarbanes-Oxley Act, IT Audit, Internal Controls, Process Improvement, Risk Management, SAS70, Auditing, Governance, Sarbanes-Oxley, Strategy, Internal Audit, Management, Business Process, SAP, Business Analysis
Education
Illinois Institute of Technology 1984 — 1986
MBA, Management Information Systems
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - November 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2011 - April 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - July 2011
Vanguard Health Systems April 2010 - June 2010
Vanguard Health Systems February 2009 - April 2010
Vanguard Health Systems February 2008 - February 2009
Skills
Customer Service, Data Analysis, Training Facilitation, System Testing, Reporting & Analysis, Written & Verbal..., Microsoft Office, Insurance, Health Insurance, Data Entry, Call Centers, Healthcare
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Project Management, Project Management
DeVry University-Illinois 2011 — 2014
Bachelor of Business Administration (B.B.A.), Project Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Blue Cross Blue Shield of IL January 2007 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - March 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - May 2014
Northern Trust Bank via MAKE Corporation September 2005 - December 2006
Northern Trust September 2005 - December 2006
Ajilon 2004 - 2005
Skills
Business Analysis, Vendor Management, Visio, Requirements Gathering, Business Requirements, Leadership, Project Management, Data Analysis, Analysis, Product Management, Process Improvement, Requirements Analysis, Software Project..., IT Strategy, Presenter, Public Speaking, SQL, Business Intelligence, Data Entry, Unix, Oracle, Data Warehousing, Wireframes, Financial Modeling, PL/SQL, Financial Analysis, PowerPoint
Education
DeVry University-Illinois 2002 — 2007
Bachelor's degree, Human Resources Management/Personnel Administration, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - July 2013
HCSC August 2005 - April 2013
HCSC January 1999 - August 2005
Skills
Requirements Engineering, Requirements Gathering, Business Process, Requirements Analysis, Business Requirements, User Acceptance Testing, Business Analysis, Visio, Quality Assurance, Access, Testing, MS Project, Requirements Management, Analysis, Business Intelligence, Problem Solving, Agile, Excel, Customer Relations, Mentoring, Gap Analysis, Microsoft Office, Team Building, Customer Service, Insurance, Test Cases, Software Documentation, Agile Methodologies, Training, Test Planning, Leadership, SDLC
Education
King College 2014 — 2016
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, Dean's List
Villanova University 2011 — 2012
Master Certificate, Business Analysis
Kent Christian College 1992 — 1994
Theology, Greek studies
Hocking College 1990 — 1992
Psychology
Centene Corporation March 2015 - Present
Centene Corporation May 2013 - March 2015
IBM July 2011 - February 2013
Relay Health January 2011 - July 2011
Accelovance October 2008 - May 2010
Culbertson Memorial Hospital August 2007 - March 2008
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2000 - June 2007
Skills
Healthcare Information..., Cross-functional Team..., Management, Healthcare, Business Process, Clinical Research, HIPAA, Software Documentation, Medical Records, Operations Management, Auditing, Clinical Trials, Continuous Improvement, Medical Coding
Education
DeVry University-Illinois 2011 — 2013
Associate's Degree, Health Information/Medical Records Technology/Technician
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
New York and Company August 2009 - April 2013
BCBG Rave July 2007 - August 2009
Skills
Organization, Visual Merchandising, Merchandising, Store Management, Store Operations, Retail, Loss Prevention, New Store Openings, Retail Sales, Driving Results, Apparel, Fashion, Trend Analysis, Window Displays, Assortment, Trend Forecasting, Trend, Merchandise Planning, Styling, Sales, Inventory Management, Microsoft Word, PowerPoint, Typing, Phone Etiquette
Education
Eastfield College
BlueCross BlueShield of IL, TX, NM, OK, MT June 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - June 2014
Skills
Microsoft Office, WebEx, CA Clarity, Lotus Notes, Communication, Project Planning, Project Management, Project Coordination, SharePoint, Software Documentation, Data Analysis, PMO, Access, Microsoft Project, Public Speaking, Requirements Gathering, Microsoft Excel, Customer Service, PowerPoint, Time Management, Microsoft Word, Teamwork, Leadership, Social Networking, Research, Visio, Training
Education
Ferris State University 2011 — 2014
Ferris State University 2010 — 2014
Human Resource Management, Business Administration and Management, General
Morris Hospital August 2013 - Present
Morris Hospital February 2012 - July 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2009 - June 2011
HCSC (Blue Cross Blue Shield IL TX NM OK) January 2006 - May 2009
Poehner Dillman Mahalik January 2003 - 2005
Provena Health 1977 - 2002
Skills
•Profit and loss..., •Strategic planning..., •IT operations, •Process redesign,..., •Project/program..., •Product evaluation,..., •Financial proficiency..., Vendor Management, Process Improvement, IT Operations, Enterprise Software, Strategy, IT Strategy, PMO, Strategic Planning, Talent Management, HIPAA, Leadership, Healthcare, Project Management, Forecasting, Information Technology, Budgets, Variance Analysis, Enterprise Architecture, MS Project, HL7, Integrated Marketing, Project Portfolio..., Business Analysis, Software Project..., Healthcare Management, Healthcare Information..., Disaster Recovery, Change Management, Hospitals, IT Management, Program Management, ERP, Asset Allocation, Executive Management, Business Intelligence, Management, Business Process..., EHR, Cross-functional Team..., Selection, Outsourcing, Governance, Business Process
Education
Lewis University
BA Accounting
Lewis University
MBA
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2003 - Present
Sears, Roebuck and Co. August 1985 - July 2003
Skills
Process Improvement, Insurance, Health Insurance, Call Centers, Vendor Management, Risk Management, Visio, Employee Benefits, Business Analysis, Event Planning, Customer Service, Leadership, Project Management, Public Speaking, Research, Social Media, Software Documentation, Team Building, Training, Analysis, Access
Education
University of Phoenix 2006 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
Hardin-Simmons University 1982 — 1986
Bachelor of Business Administration (B.B.A.), Finance, General
Cigna August 2015 - Present
CIGNA Healthcare January 2003 - Present
CIGNA Healthcare January 2002 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1999 - 2001
Skills
Data Entry, Customer Service, Microsoft Excel, Access, Outlook, HIPAA, Software Documentation, Leadership, Process Improvement
Education
Eastfield College 1997 — 1998
Associate's degree
South Garland High School 1992 — 1996
Mom and Pop's December 2014 - Present
Lewis University, Department of Management Information Systems January 2012 - Present
Better Man Than Me Foundation, Inc. 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - December 2014
ISACA Chicago Chapter 2012 - October 2014
Midland States Bank October 2012 - February 2013
Cornerstone Services February 2011 - May 2012
Siemens Building Technologies March 2008 - June 2009
Intercon Security USA Inc/SST (Firstservice Security) May 1997 - March 2008
Intercon Security Canada LTD (Firstservice Security) November 1992 - May 1997
Skills
SQL, MySQL, FTK, Risk Management, Physical Security, VMware, IT Audit, Risk Assessment, Intrusion Detection, Risk Mitigation, Marketing Management, Operations Management, HTML, Wireshark, Six Sigma, Biometrics, Security Awareness, Microsoft Excel, Information Security, Risk/Reward Analysis, eDiscovery, DB2, Python, Qualys Guard, Microsoft Office 2010, Microsoft Office 2007, Biometric Identity, ProWatch, NexWatch, CCure, Sensormatic, American Dynamics, Digi, Radionics, Napco, Silent Knight, Pelco, IP Video, Video Analytics, Compliance Management, C++, Outlook, Excel, Word, Project, PowerPoint, Microsoft Word, Integration, Security, Information Security...
Education
Lewis University
Master of Business Administration (M.B.A.), Technology and Operations Management
Lewis University
Master of Science (MSc), Computer and Information Systems Security/Information Assurance
Beachbody April 2014 - Present
Self Employed November 2012 - Present
Acosta Sales & Marketing March 2012 - May 2014
Texoma Medical Center January 2009 - May 2009
Sears, Roebuck and Co. April 1997 - January 2000
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1990 - March 1991
B.A.G. Corp. March 1989 - March 1990
Skills
Sales, Planograms, PowerPoint, Time Management, Microsoft Word, Certified Firearms..., Range Safety Officer, New Item Introduction, Product Placement, Point of Sale Displays, Point of Purchase, Product Display, Self Management, Windows operating system, Microsoft Excel, Microsoft Office, Computer Building, Computer Maintenance, Pallet Jack, ProSpace, Categorization, Windows
Education
Grayson County College 2009 — 2009
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - August 2013
Skills
CompTia A+Certified, CompTIA Network+..., Operating Systems, Windows Server, Windows 7, Windows XP Pro, Networking, TCP/IP, Troubleshooting, Microsoft Operating..., Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Linux, Unix, Outlook, Information Security, Ubuntu, Linux Mint, Fedora, Active Directory..., Wireless Networking, Mobile Devices, Mac OS, XP, OS X, Computer Hardware, Windows Vista
Education
Governors State University 2012 — 2013
Bachelor's degree, Computer Science
Southern Illinois University, Carbondale 2007 — 2010
Bachelor's degree, Computer Science
Kankakee Area Career Center 2005 — 2007
Computer Technology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - August 2014
Elmhurst Memorial Healthcare May 2009 - May 2013
Hearing Health Center, Inc. June 2007 - May 2009
Skills
Non-profits, Public Speaking, Fundraising, Microsoft Office, Public Relations, Social Networking, Contract Negotiation, Event Management, Healthcare, Social Media, Nonprofits, Event Planning, Team Building, Leadership, Advertising, Strategic Planning, Marketing, Social Media Marketing, Customer Service, Editing, Media Relations, New Business Development, Corporate Communications, Training, Project Management, Market Research, Business Development, Press Releases, Management, Community Outreach, Sales, Strategy, PowerPoint, Email Marketing, Internal Communications, Marketing Communications, Account Management, Salesforce.com, Online Marketing, Integrated Marketing, Product Marketing, Coaching, Research, Direct Marketing, Budgets
Education
North Park University 2014 — 2015
Certificate in Non-Profit Governance, Non-Profit/Public/Organizational Management
Dominican University 2010 — 2013
MBA
Spring Hill College 2003 — 2007
Bachelors of Arts, Integrated Communications
Oak Park River Forest High School 1999 — 2003
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Collin County 2007 - 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2004 - 2005
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2002 - 2004
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2000 - 2002
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1999 - 2000
United Wisconsin - Blue Cross Blue Sheild 1997 - 1999
KeyTronicEMS 1996 - 1997
KeyTronicEMS 1995 - 1996
Skills
IT Management, ITIL, IT Strategy, IT Service Management, IT Transformation, IT Solutions, Vendor Management, Data Center, Call Center, Scrum, Agile Methodologies, Network Architecture, Business Analysis, Information Technology..., Integration, Process Improvement, IT Operations
Education
Eastern Washington University 1990 — 1993
Bachelor of Arts (B.A.), Management Information Systems with Operations Management minor
CNA Insurance April 2015 - Present
BP April 2013 - April 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - April 2013
Hitech Courier Services May 2010 - May 2012
UPS December 2008 - January 2010
GE Infrastructure December 2006 - September 2008
Crystal Network Limited October 2004 - November 2006
Skills
Microsoft Office, Lotus Notes, MS Project, Webex, Leadership, Primavera P6, CA Clarity, Microsoft Visio, Strategic Enterprise..., Enterprise Content..., Project Coordination, Project Planning, Program Management, Software Documentation, SDLC, Project Management, Business Analysis
Education
Northwestern University 2013 — 2014
Certificate, Project Management
Obafemi Awolowo University 2006 — 2008
Master of Business Administration, International Business Management
Federal University of Technology Owerri 1997 — 2002
Bachelor of Technology (B.Tech.), Project Management Technology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Creative Circle April 2013 - January 2014
Assurant Health April 2011 - April 2013
DePaul University 2009 - 2010
ADP May 2006 - March 2008
American Marketing and Publishing November 2005 - May 2006
Bank of America December 2004 - November 2005
The Chase Manhattan Bank April 2003 - December 2004
Skills
Account Management, Relationship Building &..., Sales, Integrity, Budgeting, Strategic Planning, Affiliate Marketing, CRM software, Brand Management, Brand Developement, Product Development, Product Management, Product Marketing, Marketing Strategy, Perseverance, Project Management, CRM, Marketing Communications, Writing, Editing
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2010
MBA, Marketing Management
University of Evansville 1995 — 2000
Bachelors of Science, Business Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2008 - July 2011
AMC/Citi Residential Lending May 2005 - November 2008
HSBC March 2003 - November 2004
Skills
Call Center, Banking, Loans, Mortgage Lending, Change Management, Outlook, Customer Service, Project Management, Microsoft Excel, Coaching, Microsoft Office, Microsoft Word, PowerPoint, Business Analysis, Process Improvement, Research, Analysis, Customer Satisfaction, Vendor Management, Software Documentation, Call Centers, Risk Management, Negotiation, Contract Negotiation, Management, Finance, Training, Employee Benefits, Insurance, Access, Accounts Payable, Team Building, Auditing, Claim, Accounting, Customer Retention, Leadership, Data Analysis, Data Entry, PeopleSoft, Budgets, Lotus Notes, Time Management, HIPAA, Team Leadership, Quality Assurance, Loan Servicing, Leadership Development, Medicare, Health Insurance
Education
Indiana Wesleyan University
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities
Ivy Tech Community College
Healthways October 2012 - Present
Healthways May 2010 - October 2012
Healthways March 2008 - May 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2003 - November 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2001 - June 2003
Skills
Managed Care, Healthcare, Healthcare Industry, Medicare, Marketing Communications, Strategic Planning, Cross-functional Team..., Marketing Strategy, Direct Marketing, Corporate Communications, Account Management, Marketing, Fitness, Management, Strategy, Product Launch, Integrated Marketing, Leadership, Email Marketing, Strategic Partnerships, Product Marketing, Market Research
Education
Elmhurst College
BS, Communications
Molex August 2013 - November 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - July 2013
HCSC Inc. (Blue Cross Blue Shield of Illinois) March 2010 - April 2011
Gibbs Inc. 2011 - 2011
Sidley Austin June 1999 - March 2008
Skills
Customer Satisfaction, Office Administration, Account Management, Customer Relations, Financial Reporting, Project Management, Vendor Management, Accounting, Finance, Customer Service, Microsoft Excel, Microsoft Office, Citrix, Analysis, Strategic Planning, Management, Team Building, Active Directory, Budgets, Software Documentation, SharePoint, Leadership, ITIL, Process Improvement, Sales, Access, Disaster Recovery, Troubleshooting
Education
DeVry Institute of Technology 1990 — 1997
Bachelor of Science, Telecommunications Management, 3.5/4.0
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1995 - Present
Skills
Microsoft Excel, Microsoft Word, Staffing Services, Managerial Finance, Budgets, PeopleSoft, Finance, Insurance, Access, Payroll, Analysis
Education
DeVry University-Illinois 2010 — 2012
Bachelor of Science (B.S.), Technical Management
Eastfield College 2004 — 2006
Certificate Program, Business Administration/Human Resource Assistant
Eastfield College 1995 — 2001
Associate's degree, Personal Computer Support
R L Turner High School 1984 — 1985
Quinlan Ford High School 1981 — 1984
Preservation of Human Dignity, PHD April 2015 - Present
JGC FUNDRAISING & EVENTS 2002 - Present
Palatine Park District 2002 - 2004
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 1998 - 2001
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1996 - 1998
Skills
Fundraising, Community Outreach, Creative Writing, Public Speaking, Presenter, Nonprofits, Event Planning, Social Media, Events Coordination, Marketing, Photography, Graphic Design, Volunteer Management, Teaching, Microsoft Office, Event Management, Social Networking, Newsletters, Facebook, Non-profit Leadership, Non-profit Volunteer, Special Events..., Donor Solicitation, Donor Recognition, Compassion, PowerPoint, Customer Service, Art Education, Experience Working with..., Organizational..., Planning Appeals, Donor Development, Mac, Hands-on Training, Leadership
Education
Eastern Michigan University 1984 — 1987
Bachelor of Fine Arts (BFA), Graphic Design
Eastern Michigan University 1988 — 1989
Art Education Certification K-12, Education
Schoolcraft College 1990 — 1991
Post Graduate Studies, Computer Graphics
University of Wisconsin-Green Bay 1983 — 1984
General Studies
CSC March 2006 - October 2013
Jacksonville Savings Bank February 2003 - February 2006
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2000 - February 2002
Skills
Access, Team Leadership, Call Centers, Insurance, Customer Service, Banking, Auditing, Claim, Testing, Process Improvement, Analysis, Data Entry, Microsoft Office, Microsoft Word, Teamwork, Training
Education
Rasmussen College 2013 — 2015
Heartland Business School 1998 — 1999
Diploma, Business Accounting
Jacksonville High School 1994 — 1997
High School Diploma
Florida SouthWestern State College
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - November 2014
Plexus Technology Group June 2010 - August 2012
WW. Grainger 2006 - April 2010
Xpedior, Incorporated - Chicago, IL January 2000 - January 2001
Motient, Incorporated 2001 - 2001
Motorola Mobile Devices 1992 - 2000
Skills
Continuous Improvement, Management, Warehousing, Cross-functional Team..., Six Sigma, DMAIC, Product Development, Product Lifecycle..., Product Management, Manufacturing, Process Improvement, Lean Manufacturing, Engineering Management, Product Launch, Global Sourcing, Operations Management, Supply Chain Management, Program Management, Iso 9000, Kanban, Ethnography, Marketing Strategy, Market Research, Product Innovation, Concept Development, Leadership, Start-ups, Integration, Supply Chain, Wireless, Engineering, Process Engineering, Product Design, Product Marketing, E-commerce, Intellectual Capital..., Strategy, Competitive Analysis, FMEA, Medical Devices, Business Process..., Marketing, Analysis, Segmentation, Strategic Planning
Education
Northwestern University 2010 — 2012
Master’s Degree, Master of Product Development and Design
Triton College
Northwestern University 2010 — 2012
Master of Science (MS), Master of Product Design and Development
Illinois Institute of Technology 1995 — 1997
Masters of Business Administration (MBA), Marketing and Finance
University of Illinois at Chicago 1990 — 1992
Bachelor of Science (BS), Electrical Engineering
The George Washington University 1996 — 1998
Master's Certificate, Project Management
East Leyden
Emdeon May 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - May 2014
Principal Financial Group January 2006 - April 2012
Principal Financial Group January 2006 - April 2012
Skills
Training, Software Documentation, Research, Teamwork, Employee Benefits, Health Insurance, Insurance, Process Improvement, Performance Management, Coaching, Change Management, Leadership Development, Leadership, Team Building, Call Centers, Management
Education
Waubonsee Community College 2011 — 2013
Health Information Technology, Healthcare
Greenville College 1980 — 1982
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - Present
American Express 2009 - 2011
JPMorgan Chase January 2008 - November 2009
Cision July 2006 - January 2008
University of Chicago Hospitals January 2004 - July 2006
Mentornet January 1998 - December 2005
Skills
Vendor Management, Enterprise Architecture, SDLC, Software Development, Enterprise Software, Leadership, SOA, Analysis, Management, Business Analysis, Architecture, Software Project..., .NET, Microsoft SQL Server, IT Management, Agile Methodologies, Team Leadership, Security, Requirements Analysis, IT Strategy, Integration, Business Intelligence, SharePoint, Requirements Gathering, Visio, Program Management, Data Warehousing, Architectures, Unix, Solution Architecture, Project Planning, UML, ITIL, Databases
Education
Lamar University 1992 — 1993
Master of Engineering, Engineering
*
master of Engineering
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2010 - Present
Centrix Global Technologies September 2009 - November 2009
Walts Grocery Store August 2006 - May 2007
JCPenney November 2004 - May 2006
Skills
Web Applications, Scrum, Business Analysis, Java, Agile Methodologies, Software Development, Distributed Systems, HTML
Education
DeVry University 2006 — 2009
Bachelors of Science in Game and Simulation Programming, Programming and Design
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2012 - Present
Skills
Health Insurance, Property & Casualty..., Claim, Insurance, Underwriting, Casualty
Education
Illinois State University 2006 — 2010
Bachelor of Science (B.S.)
University of Chicago Medicine October 2011 - Present
Bankers Life and Casualty September 2010 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2008 - November 2010
Skills
Emergency, GI, Insurance, Pacu, Icu
Education
Governors State University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
Prairie State College 2002 — 2004
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2007 - 2014
Blue Cross Blue Shield of Illinois January 2007 - January 2012
Fred A. Truglio & Associates October 2003 - April 2007
Law Office of Brustin & Lundblad January 2002 - October 2003
American General Insurance Company June 2001 - December 2001
Skills
Wordperfect, Legal Research, Westlaw, Legal Writing, Litigation Management, Litigation Support, Claim, Litigation, Notary Public, Legal Assistance, Product Liability, Insurance, Courts, Appeals
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Bachelor, Technical Management / Criminal Justice
Robert Morris University - Illinois 1999 — 2001
Associates, Paralegal
American College of Surgeons May 2014 - Present
The Warranty Group June 2013 - September 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - April 2013
ADP Dealer Services May 2012 - November 2012
United Airlines April 2012 - May 2012
Aon August 2011 - November 2011
JPMorgan Chase November 2010 - June 2011
AT&T September 2010 - November 2010
Goodall Kenner & Associates March 2009 - August 2009
Classified Ventures February 2007 - February 2009
Skills
Data Feeds, Relational Databases, PL/SQL, SQL, Unix, Databases, Access, Active Directory, Data Cleansing, Oracle Application..., Data Models, ETL, Data Quality, Stored Procedures, Data Analysis, Microsoft SQL Server, Data Cleaning, SharePoint, Software Documentation, XML, Requirements Analysis, Visio, Business Analysis
Education
DeVry Institute of Technology 1997 — 2000
B.S, Computer Information Systems
Lewis University 1993 — 1994
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Sanford-Brown College April 2012 - April 2013
DeVry University August 2010 - June 2011
UnitedHealth Group January 2008 - August 2010
KENTUCKY STATE UNIVERISTY May 2006 - May 2007
Kentucky State University August 2003 - May 2007
United States Department of Energy June 2006 - August 2006
Skills
Higher Education, Admissions, Advertising, Critical Thinking, Public Speaking, Leadership Development, Staff Development, Teaching, Non-profits, Workshop Facilitation, Data Analysis, Event Planning, Research, Access, Training, Career Counseling, Interviews, Leadership, Career Development, Enrollment Management, Resume Writing, Community Outreach, Team Building, Outlook, Event Management, Management, Program Management
Education
Lewis University 2009 — 2011
Master of Arts, Organizational Leadership; Higher Education
Kentucky State University 2003 — 2007
Bachelor of the Arts, Public Administration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - June 2014
Hallmark Services Corporation 2004 - 2008
Skills
Underwriting, Risk Management, Health Insurance
Education
Illinois State University 1998 — 2001
Capgemini June 2014 - Present
Divine Creative Solution January 2007 - Present
Gods Lights of the World January 2007 - Present
Michaels Stores, Inc. December 2013 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - December 2013
CVS Caremark Corporation August 2011 - July 2012
Orchard Brands August 2008 - July 2011
Bank of America November 2008 - July 2010
Blockbuster June 2007 - March 2008
Benefit Mall 2007 - 2008
Education
Grambling State University 1988 — 1993
B.S, Computer Science; Mathematics
Peabody Magnet High 1985 — 1989
BMO Financial Group October 2014 - Present
Family Health Network March 2014 - September 2014
Liberty Mutual Insurance October 2013 - January 2014
Wizards of the Coast June 2013 - October 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - April 2013
Advocate Health Care July 2012 - October 2012
Walgreens April 2012 - July 2012
DeVry Inc. May 2011 - April 2012
Walgreens August 2010 - May 2011
MetLife April 2009 - April 2010
Skills
SDLC, Unix, SQL, Linux, Security, Oracle, ITIL, Computer Security, Data Modeling, Data Analysis, Database Admin, Data Warehousing, Solaris, Microsoft SQL Server, System Administration, IT Strategy, SharePoint, Infrastructure..., Configuration Management, Application..., XML, SSIS, SSRS, SSAS, Data Warehouse..., SharePoint Designer, Visio, Netezza, Spotfire, SOA, Visual Basic, Technical Writing, .NET
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, Information Security Systems
University of Michigan 1985 — 1989
BA, Russian Language and Literature
Self-employed February 2006 - Present
Discover Financial Services August 2004 - January 2006
Roof Products and Systems March 2000 - August 2004
Provision November 1998 - March 2000
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1996 - November 1998
Roof Products and Systems June 1993 - August 1996
Affordable Computer Services July 1992 - February 1993
G.R. Leonard & Company May 1988 - July 1992
Illinois Park & Recreation Association 1986 - 1988
North Suburban Library System 1986 - 1987
Skills
C++, Pascal, PostScript, SQL, Juniper, Unix Operating Systems, Unix Shell Scripting, PHP, HTML, UNIX System V, AT&T 3B2, Databases, Shell Scripting, Solaris, Linux, Operating Systems, Software Development, Oracle, Servers, Testing, Visual Basic, TCP/IP, IBM AIX
Education
Harper College 1985 — 1991
Associate of Arts (AA)
Harper College 1985 — 1991
Associate of Science (AS), Chemistry
WolfePak Software August 2014 - Present
Tige Boats, Inc. September 2012 - September 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2007 - September 2012
United States Air Force 2002 - 2006
Skills
Microsoft Office, Accounting, Microsoft Excel, Process Improvement, Management, Project Management, Insurance, Analysis, Financial Analysis, Strategic Planning, Leadership, Team Building, Team Leadership, Financial Reporting, Military
Education
Keiser University-Ft Lauderdale 2009 — 2012
Bachelor of Arts (B.A.), Legal Studies, Pre-Law
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - January 2014
Hallmark Services Corporation October 2011 - June 2013
Wells Fargo Home Mortgage June 2010 - September 2011
Bank of America 2007 - 2009
Bank of America 2000 - 2007
Caterpillar 1998 - 2000
U.S.Navy 1983 - 1994
Skills
Release Management, ClearCase, Perl, Software Configuration..., Deployment, Quality Assurance, Six Sigma, Release Engineering, ITIL, Enterprise Architecture, Java, Shell Scripting, Ant, Maven, DB2, Java Enterprise Edition, Unix, SQL, Linux, Testing, Operating Systems, ClearQuest, Business Analysis, System Deployment, Databases, JIRA, Software Development, Websphere
Education
Chicago Deming Association-Six Sigma Masters Program, Naperville, IL 2012 — 2012
Six Sigma Green Belt Training
University of North Florida 1995 — 1998
BS Computer Science, Computer Science
St. Johns River Community College 1995 — 1997
Assocaite of Arts, Arts and Sciences
Keller Graduate School of Management of DeVry University
MBA in progress, Business Administration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - March 2015
Keyence October 2012 - February 2013
Keyence July 2010 - October 2012
Kelley School of Business September 2009 - August 2010
Spectrum Communications & Consulting, Inc. June 2009 - August 2009
Skills
Marketing Strategy, Marketing, Data Analysis, Marketing Research, Business Objects, Microsoft Office, Sales, Brand Development, Google Analytics, Photoshop, InDesign, Project Management, Innovative Thinking, Internal Communications, SEM, Social Media, Team-oriented, PPC, Vendor Relations, Team Oriented, Business Ethics, Product Development
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2015 — 2018
Master of Business Administration (MBA), Marketing Strategy, Change Management
Indiana University - Kelley School of Business 2006 — 2010
Bachelor of Science, Marketing, Management
Textura Corporation June 2014 - Present
Hallmark Data Systems January 2014 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - January 2014
BlackBerry February 2012 - March 2013
Research In Motion July 2009 - February 2012
Research In Motion February 2008 - June 2009
fastmobile August 2006 - January 2008
Agency for Defense Development February 1998 - March 2004
Skills
REST, Agile Methodologies, Scrum, Java, Python, Software Development, JUnit, Spring, Web Services, SQL, C++, Web Applications, Hibernate, Testing, Linux, Test Automation, Subversion, Software Engineering, Eclipse, Test Driven Development, Android, Software Design, Git, SOA, Unit Testing, System Architecture, Perl, Mobile Applications, Spring Framework, Ant, OOP, Shell Scripting, SOAP, Servlets, Objective-C, Maven, Qt, Continuous Integration, Integration, Databases, JSON, Distributed Systems, Object Oriented Design, Tomcat, CVS, Design Patterns, Django, jQuery, Amazon Web Services...
Education
University of Tennessee-Knoxville 2004 — 2006
MS
Hanyang University 1996 — 1998
MS
PayScale, Inc. July 2015 - Present
PayScale, Inc. October 2014 - July 2015
gatheredtable.com July 2014 - October 2014
Book Club Cafe at Kalamazoo College June 2013 - June 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - August 2013
BIGGBY COFFEE May 2011 - June 2013
Arteducarte September 2012 - February 2013
Vector Marketing June 2012 - August 2012
Skills
Time Management, Cashiering, Project Management, Coffee, Microsoft Office, Inventory Management, Project Planning, Microsoft Excel, Health Insurance, Food & Beverage, Food Service, Microsoft Word, Customer Service, Teamwork, Leadership, Critical Thinking, Event Planning, Social Networking, PowerPoint
Education
Kalamazoo College 2010 — 2014
Bachelor of Arts (B.A.), Economics, Anthropology/Sociology, Public Policy and Urban Affairs
Universidad San Francisco de Quito 2012 — 2013
Challenger, Gray & Christmas, Inc. 2015 - Present
Haynes Enterprises & Associates LLC. 2000 - Present
DTI LLC 2007 - 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1985 - 2001
Skills
Talent Management, Employee Relations, Talent Acquisition, Human Resources, Recruiting, Leadership, Personnel Management, Organizational..., Training, Policy, Management, Succession Planning, Benefits Administration, Onboarding, Employee Benefits, HR Consulting, Strategy, Employee Training, HR Policies, Workforce Planning, Change Management, Deferred Compensation, HRIS, Contract Negotiation, Applicant Tracking..., Team Leadership, Job Descriptions, HR Transformation, Consulting, College Recruiting, Performance Management, ADP Payroll, Employee Engagement, Interviews, PeopleSoft, Payroll, Leadership Development, Project Management, Program Management, Career Counseling, Coaching, Career Development, Time Management, HR Solutions, I.T. Recruitment, On-Boarding, New Business Development, Nonprofits, Diversity & Inclusion, Public Speaking
Education
Chicago-Kent School of Law
Juris Doctor (J.D.), Employment Law
Illinois State University
B.S., Business Administraton
Aetna June 2013 - Present
AXA Assistance USA April 2011 - November 2012
Aetna August 2009 - April 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - August 2009
Skills
Healthcare, Nursing, Clinical Research, Disease Management, Strategic Planning, Hospitals, Management, Managed Care, Case Managment, HIPAA, Case Management, Policy, Healthcare Management, Informatics, Medicare, ACLS, Pediatrics, Utilization Management, Project Management, Medicine, Medicaid, Home Care, BLS, Drug Safety, Clinical Trials, Team Building, Insurance, Healthcare Information..., Patient Safety, Process Improvement, Utilization Review, Healthcare Industry, EMR, Critical Care, Public Health, Quality Improvement, ICU, Meditech, Physician Relations, Healthcare Consulting, Medical Terminology, Cpr Certified, Inpatient, Oncology, Physicians, Health Education, EHR, Emergency Room, JCAHO, Medical Writing
Education
University of Phoenix 1999 — 2002
BSM, Management
Indiana University-Northwest 1979 — 1982
Associate of Science (A.S.), Nursing Education
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
ADT September 2013 - March 2015
Aflac August 2012 - February 2014
Sprint Nextel April 2010 - December 2012
RadioShack October 2008 - May 2010
University of Central Oklahoma September 2007 - August 2008
Skills
Wireless, 4G, Telecommunications, Wireless Broadband, Unified Communications, Cellular Communications, Broadband, Mobile Devices, Mobile Technology, Blackberry, Solution Selling, Salesforce.com, Wireless Networking, Mobile Communications, Customer Satisfaction, Customer Experience, Direct Sales, Sales Management, Microsoft Excel, Public Speaking, Problem Solving, Budget Monitoring, Marketing Research, Graphic Design, Strategic Planning, Team Building, Crystal Reports, peachtree, Standards Compliance, SAP, Outlook, Microsoft Word, PowerPoint, Customer Retention, Business Analysis, Training, Management, Customer Service, Leadership Development, Program Management, Sales, Social Networking, CRM, Insurance, Peachtree
Education
Langston University 2011 — 2013
Associate of Arts (A.A.) Financial Planning, Finance and Business Mangaement
University of Central Oklahoma 2008 — 2011
Finance and Financial Management Services
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Deloitte November 2012 - July 2013
AIM Specialty Health July 2012 - November 2012
Blue Cross Blue Shield of Michigan November 2011 - July 2012
Thomson Reuters December 2010 - November 2011
Self January 2007 - 2011
Percepta August 2003 - December 2010
Detroit Media Partnership January 2000 - August 2003
Skills
Project Management, Program Management, Process Improvement, SDLC, Vendor Management, Project Portfolio..., Integration, Business Analysis, Leadership, Management Consulting, Strategy, Software Documentation, SharePoint, Business Intelligence, Business Process..., Analysis, Customer Service, MS Project, SQL, Visio, Troubleshooting, Business Development, Oracle, Microsoft Project
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters of Business Administration, Information Systems Management
University of Michigan-Dearborn 2000 — 2010
Bachelors, Business, Communications, Psychology
Henry Ford Community College 2005 — 2007
Associates, Business Management
Martin Luther King Jr Senior High School 1996 — 2000
Diploma, Math, Science, and Applied Technology
Caterpillar Inc. July 2014 - Present
Caterpillar Inc. August 2012 - July 2014
Lancesoft April 2012 - August 2012
Innovative Staff Solutions February 2011 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - 2010
StarTek 2004 - 2008
Skills
Sourcing, Talent Acquisition, Employee Relations, Onboarding, Recruiting, Talent Management, College Recruiting, Human Resources, Applicant Tracking..., HRIS, Technical Recruiting, HR Policies, Employee Training, Jazz Dance, Taleo, Hiring, Personnel Management, Training, Employee Engagement, Employee Benefits, Organizational..., Performance Management, Screening, Benefits Administration, Workforce Planning, New Hire Orientations, Internet Recruiting, PeopleSoft, Policy, Temporary Placement, Interviews, Process Improvement, Payroll, Deferred Compensation, FMLA, Succession Planning, Job Descriptions, Screening Resumes
Education
Illinois State University 1994 — 1998
Bachelor of Arts (B.A.), History / English, Graduated Cum Laude
Virden High School
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
McKesson Provider Technologies August 2009 - February 2013
GE HEALTHCARE May 2008 - July 2009
Paylocity May 2007 - April 2008
Ceridian November 2005 - May 2007
ADP Dealer Services February 2004 - November 2005
Skills
Six Sigma, Programming, Process Improvement, Software Documentation, Project Management, Software Implementation, Relational Databases, Troubleshooting, Medical Devices, Unix, SQL, Databases, Program Management, Microsoft SQL Server, Project Planning, PMP, SDLC, Customer Service, Management, PMO, Visio, SharePoint, Technical Support, Business Analysis
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MBA, Concentration in Project Management, 3.8
DeVry Institute of Technology 2002 — 2005
B.S., Information Systems
WellPoint September 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - May 2013
Blue Cross Blue Shield February 2012 - December 2012
Trillium Solutions Group September 2004 - July 2007
Trillium SG September 2004 - January 2005
Kraft Foods February 2000 - April 2004
Cap Gemini America LLC February 1998 - February 2000
Andersen Consulting LLP December 1996 - February 1998
Skills
Clarty/Open workbench, Sharepoint, MS Office Word, MS Office Excel, MS Office PowerPoint, MS Visio, MS project 2010, Lotous notes, MS Outlook, Solutions Delivery..., Full SDLC, Quality Center, Requirements Analysis, Visio, MS Project, Microsoft Excel, PMP Certified, Leadership, Integration, CRM, PMP, SharePoint, Program Management, Agile Methodologies, Project Management, Business Analysis, HP Quality Center, Microsoft Project, SDLC
Education
Advance Computer Training 2012 — 2012
SAP Sales and Distribution Module, Certification Course
Advance Computer Training 2012 — 2012
PMP Prep Course, Certification Course
DeVry Institute of Technology 1993 — 1997
Bachelor of Science, Computer Information Systems
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
BlueCross BlueShield of Illinois August 2013 - March 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - August 2013
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Windows, Team Leadership, Fundraising
Education
Indiana University Bloomington 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Indiana University-Purdue University at Indianapolis 2009 — 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2013 - August 2013
EMC Corporation September 2007 - February 2013
Information Resources, Inc March 2005 - March 2007
Skills
Leadership, Pre-sales, Disaster Recovery, Project Management, Vendor Management, Cloud Computing, Visio, Data Center, ITIL, Salesforce.com, Business Analysis, Business Intelligence, Networking, Cross-functional Team..., Process Improvement, Program Management, MS Project, Integration, EMC Proven Professional, Information Security..., EMC Storage, Management, Enterprise Software, Information Technology, Virtualization
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Master of Business Administration (M.B.A.), Information Technology and Business Management
Keller Graduate School of Management of DeVry University 2007 — 2010
Master's Degree, Computer Systems Networking and Telecommunications
DeVry University 2004 — 2007
Bachelor of Science, Network and Communications Management
Hobby Lobby October 2013 - March 2015
Sitel October 2013 - April 2014
Performant Financial Corporation August 2009 - September 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2008 - August 2009
Sitel August 2006 - August 2007
Skills
Accounts Receivable, Skip Tracing, Insurance, Call Centers, Loans, Credit, Portfolio Management, Financial Services, Financial Analysis, Banking, Risk Management, Process Improvement, Software Documentation, Claim Investigation, Analysis, HIPAA, Health Insurance, Auditing, Accounting, CPT, ICD-9, Credit Cards, Financial Modeling, Leadership, Credit Analysis, Strategic Financial..., Access, Vendor Management, Credit Risk, Customer Service, Data Entry, Outlook, Claims Management, Microsoft Excel
Education
Howard College 2010 — 2015
Health Information/Medical Records Technology/Technician
Park University 2008 — 2009
Blue Shield of California December 2007 - Present
Avante Behavioral Health December 1999 - December 2006
PacifiCare of California July 1993 - May 1999
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1986 - May 1992
Skills
Insurance, Managed Care, Salesforce.com, Account Management, Employee Benefits, Underwriting, Health Savings Accounts, Medicare, Brokers, Healthcare, Sales, Health Insurance..., Strategic Planning, Individual Health..., Health Insurance, Disability Insurance
Education
Drake University
Bachelor of Science (B.S.), Elementary Education and Teaching
Iowa State University
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2015 - Present
Horizon Blue Cross Blue Shield of New Jersey July 2013 - Present
Asset recovery management yard pvt ltd January 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - July 2013
Skills
siebel 8.1, SQL, Window, Unix, AIX, Oracle, Java, Windows Batch, Shell Scripting, Plant Tissue Culture, PL/SQL, Siebel, Plant Breeding, SOA
Education
Jawaharlal Nehru Technological University
Bachelor's degree
sreenidhi institute of science and technology
Bachelors in sciences and technology
Rald Institute June 2014 - Present
Open Books May 2014 - Present
Lake Shore Point Condominuim Association January 2008 - Present
Institute of Positive Education - 45th Anniversary Gala May 2014 - November 2014
City Colleges of Chicago January 2010 - April 2014
Harold Washington College December 2007 - December 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1994 - June 2004
Skills
Higher Education..., Higher Education..., Articulation and..., IAI, Higher Education Policy, Project Management, Leadership, Operational Analysis, Systems Analysis, Business, Supervisory Experience, PeopleSoft, PowerPoint, SharePoint, Visio, Blackboard, Microsoft Office, ESL, Credentialing, Budget Process, Outlook, Report Writing, Management Consulting, Public Speaking, Higher Education, Analysis, Academic Advising, Community Outreach, Teaching, Student Development, Nonprofits, Program Development, Student Affairs, Staff Development, Curriculum Design
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 2002
MBA, Finance, 3.5
Elmhurst
Bachelor of Arts (B.A.), Business/French
University of Pau 2003 — 2003
French Language and Literature
University of Illinois - Illilnois Online Network 2013 — 2014
Distance Learning
R/GA 2015 - Present
2Views1Life Blog June 2013 - Present
Multiplica September 2014 - December 2014
Schwartz Media Strategies June 2014 - September 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - April 2014
Brightspark Travel - TUI Student Travel, Division of TUI Travel PLC March 2011 - March 2013
Freelancer August 2007 - December 2012
Buzzbox Media LLC June 2008 - February 2011
The Bricton Group/ Marriott July 2009 - October 2010
Gaby Couture LLC February 2004 - August 2010
Skills
Bilingual-Spanish, Portuguese, Social Media, Copywriting, Cross-cultural, Social Media Outreach, Social Media Relations, Blogging, Marketing Strategy, Marketing Communications, Social Networking, Web 2.0, Feature Writing, Brazilian Portuguese, Business Relationship..., Latin America, Spanish translation, Public Relations, Media Pitching, Translation, Media Relations, SEO copywriting, Social Media Marketing, Social Media Monitoring, Social Networking Sites, Press Release..., Media Buying, Digital Media, Travel Writing, Translation Services, Marketing, Spanish, Facebook, Advertising, Press Releases, Market Research, Content Strategy, YouTube, PPC, Newsletters, Leadership, Digital Marketing, Integrated Marketing, Digital Strategy, Video, Brand Awareness, Content Management, Event Management, Analytics, Editing
Education
Indiana Wesleyan University 2007 — 2009
MBA, Masters in Business Administration
Purdue University 2001 — 2005
BA, Communication Marketing Technology
Lincoln Land Community College August 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2011 - August 2012
Skills
Communication, Healthcare, Respiratory Care, Social Networking, Microsoft Office, Microsoft Word, Microsoft Excel, Bartending, Bar Management, Organization
Education
Lincoln Land Community College 2012 — 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - August 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - September 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2006 - September 2008
University of Illinois at Urbana-Champaign August 2004 - May 2006
Rush University Medical Center May 2005 - September 2005
Skills
Qualitative Research, Quantitative Research, Primary Research, Statistical Modeling, Client Segmentation, Research Design, Customer Satisfaction, Customer Loyalty, Brand Awareness, Marketing Strategy, Product Development, SPSS, SAS, Secondary Research, Competitive Intelligence, Product Strategy, Market Research, Segmentation, Predictive Modeling, Strategy, Analytics, Marketing Research, Customer Insight, Data Analysis
Education
University of Illinois at Urbana-Champaign 2004 — 2006
MS, Statistics
DePaul University 2000 — 2004
BS, Secondary Mathematics
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - February 2010
KANSAS STATE COLLEGIAN ADVERTISING August 2008 - December 2008
WILLIES SPORTS BAR AND GRILL January 2008 - December 2008
NanoScale Corporation June 2008 - August 2008
Manhattan Country Club October 2005 - December 2007
Skills
Employee Benefits, Marketing, Sales, Strategic Planning, Advertising, Customer Service, Account Management, Benefits Administration
Education
Kansas State University 2004 — 2008
Bachelor of Science, Business Administration; Marketing
Kansas State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Marketing
VIP Desk Connect June 2013 - Present
Pleio Health Support Systems January 2013 - April 2013
AdminaStar Federal of IL September 1998 - January 2004
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1977 - September 1998
Skills
Customer Service, Customer Satisfaction, VPN, Microsoft Excel, Call Centers, Home Improvement, Computer Proficiency, Medical Terminology, Adobe Connect, VMware, Leadership, Team Building, Avaya, Sears systems, Medicare, HIPAA, CPT, Membership, City of Chicago files, Dental claims, Checks, Refunds, Adjustments, Accounts Receivable, Financial Reporting, Healthcare, Walk-ins, Referrals, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Filing, Fax, Xerox Printers, Process Improvement, Email, Resume Writing, Google+, Baking
Education
DeVry University 2009 — 2011
Bachelors of Arts, Business; Health Care
Kaplan University 2007 — 2009
Associate of Science, Interdisciplinary Studies - Early Childhood Development, 3.79
Memphis School of Commerce 1973 — 1974
Clerk Typist Certificate, Business/Commerce, General
George Washington Carver High 1969 — 1973
Diploma, Business/Commerce, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - July 2013
Standard Insurance Company May 2010 - May 2012
Standard Insurance Company September 2005 - May 2010
Standard Insurance Company May 1998 - September 2005
Standard Insurance Company May 1996 - May 1998
Skills
Customer Service, Document Drafting, Disability Insurance, Life Insurance, Organizing, Eye For Detail, Analysis, Group Benefits, Insurance, Compliance, Employee Benefits, Research, Legal Research, Health Insurance, Management, Underwriting
Education
University of Illinois at Chicago 1991 — 1993
MSW, Social Work
Lawrence University 1983 — 1987
BA, Psychology
Boston Scientific July 2014 - Present
Boston Scientific June 2013 - July 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - May 2013
First Business Bank August 2012 - December 2012
Boston Scientific May 2012 - August 2012
First Business Bank August 2011 - December 2011
Medtronic Physiological Research Labs March 2008 - August 2008
Skills
Market Research, Data Analysis, Market Analysis, Analytics, Research, Marketing Strategy, Customer Insight, Marketing Research, Qualitative Research, Strategic Planning, Medical Devices, Quantitative Research, Consumer Behaviour, Product Innovation, Customer Analysis, Healthcare, Market Planning, Commercialization, Marketing Communications, Primary Research, Marketing, Business Strategy, SPSS, Segmentation, Brand Management, Consumer Insight, Brand Equity, Focus Groups, Survey Design, Competitive Analysis, Competitive Intelligence, Clinical Trials, Market Development, Voice of the Customer, Key Opinion Leaders, Medical Science Liaison, Clinical Liaison, Clinical Strategy, Pipeline Strategy, New Business Development, Whitespace Exploration, Strategy, Product Development
Education
University of Wisconsin-Madison - School of Business 2011 — 2013
MBA, Marketing Research
University of Wisconsin-Madison-Endocrinology and Reproductive Physiology Program 2008 — 2012
PhD, Endocrinology and Physiology
Eastern Washington University 2005 — 2008
BS, Biology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - March 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - November 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - December 2010
Southern Illinois University August 2005 - December 2007
Southern Illinois University August 2003 - May 2005
Skills
Instructional Design, Change Management, Writing, Editing, Task Analysis, Project Management, Strategic Planning, Communication, Team Leadership, Evaluation, Analysis, Event Planning, Community Outreach, Building Relationships, Performance Improvement, Public Speaking, E-Learning, Leadership Development, Captivate, Learning Management..., Internal Communications, Leadership, Training, Blended Learning, ADDIE, Project Planning, Organizational..., Career Development, SnagIt, Learning Management, Organizational...
Education
Southern Illinois University, Carbondale
Master of Business Administration (MBA)
Grenoble Ecole de Management - Grenoble Graduate School of Business
Management Certificate, Design Management
Southern Illinois University, Carbondale
MS.Ed, Curriculum & Instruction--Instructional Design
Southern Illinois University, Carbondale
BS, English, Summa Cum Laude
TransUnion August 2014 - Present
TransUnion March 2013 - Present
Coty February 2012 - April 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - March 2013
Macy's December 2008 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - March 2011
UBS May 2008 - August 2008
Entelli Consulting May 2007 - August 2007
Skills
Business Development, Forecasting, Account Management, Microsoft Excel, PowerPoint, Microsoft Word, Analysis, contract and negotiation, Communication Skills, CRM, Sales Management, Sales Operations, Marketing, Sales Process..., Communication Skills..., Contract Negotiation, Strategic Negotiations, Customer Service, Strategic Planning, Marketing Strategy, Sales Process, Sales Presentations, Direct Sales, Salesforce.com, Customer Satisfaction, Customer Retention, Customer Experience, Channel Sales, Channel Partners
Education
DePaul University 2014 — 2014
Strategic Negotiation Skills Certificate
DePaul University 2006 — 2010
Bachelors of Science, Finance
Accenture October 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2010 - September 2014
Payless Tobacco March 2008 - August 2010
TransUnion LLC November 2009 - July 2010
Golf Mini Mart September 2006 - March 2008
Midwest Physical Therapy March 2007 - August 2007
Skills
Access, Leadership, SQL, Analysis, Project Management, Microsoft Office, Microsoft Excel, MS Project, PowerPoint, Customer Service, Microsoft Word, Outlook, HTML, Teamwork, Inventory Management, Visio, Customer Satisfaction, Business Analysis, Microsoft Project
Education
DeVry University 2008 — 2010
Business Administration, Business Information Systems (BIS)
Harper College Graduate 2003 — 2006
Associate of Science, Business Management; Business Management
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2011 - May 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2003 - June 2011
American Cancer Society 2001 - 2003
Clinical Pathology Laboratories 1999 - 2001
Skills
Health Insurance, Insurance, Flexible Spending..., Disability Insurance, Marketing, Life Insurance, Employee Benefits, Medicare
Education
Western Governors University 2015 — 2019
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Avalon Votech 1990 — 1990
Kilgore College
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Sears Holdings Corporation October 2011 - February 2013
Sears Holdings Corporation April 2009 - November 2011
Sears Holdings Corporation February 2007 - March 2009
Sears Holdings Corporation October 2006 - January 2007
Motorola Inc 2005 - 2006
Motorola 2004 - 2005
Champion Technologies, Inc. 1996 - 2001
Skills
Supply Chain Management, Cross-functional Team..., Product Development, Leadership, Team Leadership, Six Sigma, Business Process..., Strategy, Project Management, Quality Operations
Education
Illinois Institute of Technology 2001 — 2003
MBA, Business
Illinois Institute of Technology 1997 — 2001
MS, Electrical Engineering
Northwestern University 1991 — 1995
BS, Electrical Engineering
Pine View School
McDonald's Corporation February 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2011 - February 2013
Forsythe Technology, Inc. October 2006 - January 2010
Forsythe Technology, Inc. January 2005 - October 2006
Forsythe Technology April 2001 - November 2005
Eziaz Inc. February 2000 - April 2001
Ameritech 1993 - February 2000
NOTIS Systems, Inc. 1990 - 1993
Talman Home S&L 1986 - 1990
State National Bank 1982 - 1986
Skills
Certified Project..., ITIL, Business Analysis, Strategic Communications, PMO, Cross-functional Team..., Project Management, Change Management, SDLC, Business Process..., Program Management, PMP, Management, Information Technology, ERP, Software Documentation, Project Portfolio..., Business Process, Process Improvement, Risk Management, IT Service Management, Leadership, Analysis, IT Strategy, Vendor Management, Training, Resource Management, Integration, Visio, Software Project..., IT Management, Requirements Gathering, MS Project, Disaster Recovery, Strategy
Education
Loyola University of Chicago 1980 — 1982
BS
Knox College 1978 — 1980
HERE (Nokia) May 2014 - Present
Walgreens March 2014 - May 2014
Deloitte Touche Tohmatsu Limited October 2013 - February 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - October 2013
McDonald's Corporation October 2011 - February 2013
WMS Gaming August 2005 - June 2011
RR Donnelley 2003 - 2005
Lucent Technology 1981 - 2003
Skills
Six Sigma, Scrum, PMP, Cross-functional Team..., Project Management, Vendor Management, Program Management, Software Development, Product Management, Quality Assurance, Management, Agile Project Management, Team Leadership, Integration, Software Project..., Agile Methodologies, Testing, Operations Management, Process Engineering, Full project lifecycle..., IT Project Lifecycle, Introducing New Products, Process Improvement, Portfolio Management, Integration Testing, Integrated Circuit..., Requirements Gathering, Regulatory Requirements, Requirements Analysis, Functional Requirements, Functional..., User Acceptance Testing, system requirements, Vendor Managment, off /..., Managing Project Budgets, Managing Large Budgets, Demand Forecasting, Market Research, Cost Reduction..., Cost Reduction..., Cost Reduction..., Product Lifecycle..., Stage-Gate, Scope Management, Leading Change, Change Management, Business Process..., Risk Management, Business Process, Product Development
Education
Certified Scrum Master - Scrum Alliance 2008 — 2008
Certified Scrum Master, Project Management
Master Certified Project Manager - Stevens Institute of Technology 1998 — 1998
Master Certification, Project Management
Lewis University
BA, Business Administration and Management, General
Takeda Pharmaceuticals August 2014 - Present
Catamaran March 2014 - May 2014
Kforce Technical Staffing January 2012 - March 2014
Accenture May 2010 - January 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2008 - May 2010
FICO June 2006 - February 2008
Skills
Requirements Gathering, Requirements Analysis, Visio, Agile Methodologies, User Acceptance Testing, Business Requirements, Business Process, Business Analysis, Testing, Scrum, Software Documentation, Business Process..., Test Planning
Education
DePaul University
Bachelor of Science, Computer Animations
DePaul University
Business Analyst Certificate
McKesson May 2015 - Present
Beacon Partners October 2012 - Present
OptumInsight March 2010 - August 2012
Emory University June 2008 - March 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1995 - November 2007
Arthur Andersen January 1994 - January 1995
Price Waterhouse January 1991 - January 1994
Amoco Corporation January 1990 - January 1991
Skills
Business Analysis, HIPAA, Project Planning, Product Management, Sarbanes-Oxley Act, Medical Billing, System Development, Service Level Agreements, Medicare Part D, Healthcare Information..., SDLC, Process Improvement, Management, EHR, Healthcare, EMR, Project Management, Business Systems..., Helpdesk Management, Electronic Charge..., Medicare, Medicaid, Medicare Part, Product Mana, GE Centricity Product..., Optum ClaimsManager, Medical Coding, Training, Analysis, Healthcare Consulting, Integration, Revenue Cycle, Leadership, Consulting, Strategic Planning, Healthcare Management, Hospitals
Education
Illinois State University 1986 — 1990
Bachelors of Sciences, Computer Science
Danville Area Community College 1984 — 1986
Associates of Applied Sciences, Computer Programming
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2011 - July 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2006 - October 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - December 2006
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2001 - June 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 1998 - September 2001
Pearson Scott Foresman April 1998 - September 1998
Skills
ITIL, HIPAA, Project Portfolio..., Project Management, Vendor Management, MS Project, IT Strategy, Process Improvement, SDLC, Software Development, Management, Software Project..., Program Management, SOA, Technical Support, Visio, Budgets, Project Planning, Leadership, Access, Software Documentation, Integration, Information Technology, Change Management, Systems Analysis, Databases, Enterprise Architecture, Resource Management, IT Management, PMO, Team Leadership, Cross-functional Team..., Health Insurance, Business Process..., Business Process, Healthcare, Disaster Recovery, Agile Methodologies, Project Delivery
Education
Keller Graduate School of Management of DeVry University 2000 — 2001
Masters, Project Management
Keller Graduate School of Management of DeVry University 1992 — 1993
Masters, Business Administration
Kansas State University 1989 — 1991
Bachelor's of Science, Mechanical Engineering
Rally Health April 2015 - Present
Prime Therapeutics September 2006 - April 2015
Deloitte Consulting 2005 - 2006
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2002 - 2005
Skills
Managed Care, Healthcare Consulting, Pharmacy Benefit..., Health Insurance, Medicare, Process Improvement, Health Policy, Medicaid, Healthcare, Health Care Reform, Strategic Planning, Cross-functional Team..., Business Analysis, Insurance, Disease Management, HIPAA, Business Strategy, Healthcare Management, Healthcare Industry, Healthcare Information...
Education
University of Notre Dame - Mendoza College of Business 2009 — 2011
MBA
Indiana University - Kelley School of Business 1998 — 2002
Bachelor of Science, Finance
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - May 2014
Freelance September 2011 - April 2013
Cision March 2010 - September 2011
Cision 2007 - March 2010
Emmis Communications October 2000 - August 2006
Skills
Public Relations, Social Media, Press Releases, Cision, Media Relations, Social Media Marketing, CRM, Media Monitoring, Social Media Measurement, Strategic Communications, Internal Communications, Corporate Communications, Marketing Communications, Publicity, Crisis Communications, Account Management, Radian6, Editing, Management, Facebook, Media Analysis, Strategic Public..., SaaS, Event Planning, CisionPoint, Writing, Project Management, SEO copywriting, Script Writing, Executive Communications, Healthcare Industry, Healthcare Management, Health Insurance, Web Content Creation, Corporate Events, Content Marketing, SEO, Digital Strategy, Social Media Advertising
Education
Eastern Illinois University
Bachelor of Arts (B.A.)
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas November 2004 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2004 - February 2011
Accenture 1999 - 2004
Skills
Mobile, E-business, Mobile Marketing, Strategic Planning, Marketing Strategy, Business Strategy, E-commerce, Online Marketing, Integrated Marketing, Mobile Devices, Integration, Strategy, Enterprise Software, Project Management, Business Analysis, Program Management, Management, Process Improvement
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2009
MBA
University of Illinois at Urbana-Champaign 1992 — 1997
BA, Sociology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2012 - October 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2011 - August 2012
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas October 2007 - September 2011
Skills
Health Insurance, Microsoft Excel, Access, Process Improvement, Employee Benefits, Visio
Education
Governors State University 2011 — 2013
Interdisciplinary Studies, Business Administration and Management, General
Roosevelt University 2003 — 2005
AbbVie May 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - May 2014
Walgreens November 2008 - February 2013
PricewaterhouseCoopers January 2006 - November 2008
Jansen, Valk, Thompson & Reahm PC January 2005 - April 2005
Kellogg Company June 2004 - August 2004
Skills
Financial Reporting, Tax, GAAP, Accounting, US GAAP, SEC filings, Income Tax, Sarbanes-Oxley Act, Financial Accounting, Corporate Tax, Tax Preparation, Tax Returns, General Ledger, Financial Statements
Education
University of Illinois at Urbana-Champaign 2013 — 2014
Master of Science in Taxation (MST), Taxation
Western Michigan University 2002 — 2004
Bachelor of Business Administration, Accountancy
Kalamazoo Valley Community College 2000 — 2002
Associates of Business Administration, Accountancy
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - Present
The Guardian Life Insurance Company of America September 2008 - August 2012
Humana July 2006 - September 2008
MCI WorldCom 2000 - 2002
Skills
Microsoft Office, Microsoft Excel, Project Management, Training, Leadership, PowerPoint, Health Insurance, Strategic Planning, Process Improvement
Education
Lewis University 2003 — 2005
MA, Leadership
Illinois State University 1996 — 1999
BS, Public Relations
Excellus BCBS December 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - December 2014
Prudential Insurance January 2010 - December 2012
ComPsych August 2005 - January 2010
Skills
Health Insurance, Process Improvement, Account Management, Consulting, Customer Service, Employee Benefits, Healthcare, Insurance, Leadership, Human Resources, Management, Product Development, Program Management, Sales, Strategic Planning, Training
Education
Illinois School of Professional Psychology, Chicago Campus 2003 — 2005
University at Buffalo 2001 — 2003
BA, Psychology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2005 - July 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2000 - March 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - August 2000
Nobart, Inc./The Black Dot Group May 1995 - July 1998
American Society of Clinical Pathologists January 1994 - March 1995
Midwesco Filter Resources, Inc. August 1992 - January 1994
Handy Andy Home Improvement Centers, Inc. July 1991 - August 1992
Resurrection Health Care May 1991 - July 1991
Skills
Product Marketing, Health Insurance, Business Analysis, Marketing, Public Relations, Insurance, Training, Strategic Planning, Marketing Strategy, Account Management, Advertising, Employee Benefits, Leadership, Market Research, Marketing Communications, Sales, Management
Education
Eastern Illinois University 1989 — 1991
B.A., Communications and PR
Harper College 1987 — 1989
A.A.
PHS
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Emmanuel A. Santos, CPA & Associates October 2011 - June 2012
Jones, Schiller & Company January 2007 - January 2009
Joseph Enterprises, Inc. August 2005 - December 2006
Skills
Accounting, Microsoft Office, Quickbooks, Excel, Reconciliation, Bookkeeping, Word, QuickBooks, Customer Service, ProSystem fx Tax, Lacerte, Great Plains Software, Microsoft Excel, Corporate Tax, Tax, Accounts Payable, Journal Entries, Microsoft Word
Education
Grand Canyon University 2014 — 2016
Bachelor's degree, Accounting
Heald College 2004 — 2005
AAS, Accounting
University of Central Florida January 2015 - Present
Florida Blue October 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2002 - October 2012
Skills
Accounting, Account Reconciliation, Journal Entries, Process Improvement, Financial Analysis, Insurance, Budgets, Financial Reporting, Forecasting, Health Insurance, Business Analysis, Managerial Finance, Auditing, Finance, Management, Strategic Financial...
Education
Governors State University
Bachelors in Arts, Accounting and Finance
Kemper Corporation October 2014 - Present
JPMorgan Chase June 2013 - November 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2008 - June 2013
Perot Systems November 2005 - April 2008
Mitel May 2004 - July 2005
AT&T January 1999 - December 2003
Alcatel April 1994 - January 1998
Skills
Risk Assessment, Risk Management, ISO 27001, HIPAA, PCI DSS, SAS70, SOX, ITIL, IT Asset Management, Service Management, Governance, Compliance Audits, Advisory, Network Security, SDLC, COBIT, Disaster Recovery, Business Continuity, Firewalls, PMP, IT Audit, Security, Program Management, Information Security, PMO, CISA, Information Security..., IT Strategy, Auditing, IT Service Management, Enterprise Risk..., SOC 1, Information Technology, IT Management, Cisco IOS, Cisco Routers, Security Audits, Project Portfolio..., Vendor Management, CISSP, Enterprise Software, Infrastructure, Computer Security, Enterprise Architecture, Application Security, Penetration Testing, Internal Audit, IT Operations, Financial Risk, Sarbanes-Oxley Act
Education
Keller Graduate School of Management of DeVry University 2002 — 2004
MPM, Masters in Project Management
Franklin University 2000 — 2002
MBA, Business Administration
University of Engineering and Technology, Lahore 1988 — 1992
BEE, Electrical Engineering
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas Health Care InsuranceAccount ExecutiveConsolidated CommunicationsJune 2000 - March 2010
Skills
Account Management, Solution Selling, Cold Calling, Sales, Telecommunications, Salesforce.com, Direct Sales, Sales Process, B2B, Advertising, Selling, New Business Development
Education
Lake Land College
Marketing
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Blue Cross Blue Shield April 2007 - May 2013
Blue Cross Blue Shield of Illinois August 2006 - April 2007
Blue Cross Blue Shield January 2006 - August 2006
Skills
Microsoft Excel, Process Improvement, Management, Accounts Payable, Training, Analysis, Access, Call Centers, Visio, Accounting, Leadership, Strategic Planning, Sales, PowerPoint, Project Planning
Education
DeVry University-Illinois
Accounting
Whitney M Young
Community Healthcare Systems December 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2013 - December 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2009 - August 2011
Norwegian American Hospital March 2007 - April 2009
Westwood College January 2005 - March 2007
Westwood College March 2002 - March 2004
Skills
Business Analysis, Nonprofits, Student Affairs, Training, Project Management, Leadership, Process Improvement, Program Management, Visio
Education
Purdue University Calumet 2003 — 2009
Master's degree, Communications
Grand Valley State University 1997 — 2001
Bachelor of Applied Science (BASc), Communications/Broadcasting
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - Present
Blue Cross Blue Shield of Illinois July 2006 - March 2013
Skills
Account Management, Insurance, Health Insurance, Salesforce.com, Marketing, Sales Presentations, New Business Development, Customer Service, Team Building, Healthcare, Health Savings Accounts, Process Improvement, Employee Benefits
Education
Academy of TMJ - Scottsdale, AZ 1995 — 1997
Certified TMJ Assistant, TMJ
Eastern Illinois University 1991 — 1995
Bachelor of Arts (B.A.)
Executive Business Consultant January 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - January 2015
Monroe Energy subsidiary Delta Airlines April 2012 - July 2013
Independent Business Consulting December 2010 - July 2013
McDermott International Inc May 2008 - December 2010
Anadarko Petroleum Corporation October 2005 - May 2008
CenterPoint Energy March 2000 - October 2005
Dow Chemical June 1977 - March 2000
Skills
Divestitures, Mergers, Executive Compensation, Succession Planning, Compensation, Talent Management, HRIS, Performance Management, Human Capital Management, Talent Acquisition, Employee Relations, Organizational..., Leadership Development, HR Strategy, Change Management, Employee Engagement, Labor Relations, Organizational Design, Executive Coaching, Strategic Planning, Executive Management, Team Building, Workforce Planning, Business Strategy, Process Improvement, Budgeting, Organizational..., Internal Communications, Corporate Communications, Policy, HR Policies, Organizational Change, Strategy Development, Management Consulting, Business Process..., Due Diligence, Contract Management, SAP, Payroll, Mentoring, Compliance, Benefits, PeopleSoft, Employee Benefits, Deferred Compensation, Budgets, Personnel Management, Strategy, Executive Pay, Coaching
Education
Harvard University 1995 — 1996
Executive Leadership Development, General Business Management and Leadership
Michigan State University 1994 — 1995
Executive Certificate, Strategic Human Resources and Financial Management
University of Houston-Clear Lake 1981 — 1983
MBA, Industrial Management
Sam Houston State University 1974 — 1977
BBA, Accounting
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2010 - June 2014
Mercy Health Partners January 2007 - December 2009
Skills
Utilization Management, Managed Care, Disease Management, Certified Case Manager, Case Management, Healthcare, Health Insurance, Utilization Review, Healthcare Management, HIPAA
Education
Grand Valley State University 2005 — 2006
Bachelor of Science in Nursing
Michigan State University 1999 — 2003
Bachelor of Science (B.S.), Medical Technology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Deloitte Consulting LLP June 2012 - May 2013
GE Corporate January 2008 - April 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2005 - January 2008
Kansas Department of Corrections November 2003 - August 2005
Kansas State University February 2002 - November 2003
Bank of Shanghai, China March 2000 - May 2001
Skills
GAAP, Financial Reporting, Cash Flow, Actuarial Science, Reinsurance, VBA, Predictive Modeling, Valuation, Health Insurance, Pricing, SAS
Education
Kansas State University 2002 — 2003
Master, Statistics
Tongji University 1997 — 2000
Master, Applied Mathematics
Fudan University 1992 — 1997
B.S, Mathematics
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - Present
Peoria Park District 2004 - 2007
Skills
Customer Service, PowerPoint, Risk Management, Microsoft Excel, Microsoft Office, Leadership, Public Speaking, Fundraising, Social Media, Microsoft Word, Event Planning, Training, Event Management, Nonprofits
Education
Illinois State University 1999 — 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2006 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2000 - December 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1999 - November 2000
Indiana University Northwest July 1994 - December 1998
Indiana University Northwest January 1992 - June 1994
Skills
Data Analysis, HIPAA, SDLC, Health Insurance, SAS, Programming, Management, Analytics, Project Management, Business Analysis, Data Warehousing, Resource Management, Healthcare Information..., Requirements Analysis, Analysis, Managed Care, Access, Process Improvement, ETL, Medicare, Visio, MS Project, Databases, Program Management, Requirements Gathering, SQL
Education
Indiana University-Northwest 1993 — 1995
Certification, Computer Information Systems
Indiana University-Northwest 1991 — 1993
MBA, Business
Purdue University 1985 — 1990
BA, Psychology
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Dearborn National February 2010 - June 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - February 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2002 - January 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1999 - January 2002
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1998 - January 1999
Skills
HIPAA, Process Improvement, Health Insurance, SDLC, Business Analysis, Healthcare, Vendor Management, Requirements Gathering, Change Management, Program Management, Leadership, Dental Insurance, Project Management, Sarbanes-Oxley, SSAE 16, Strategic Planning, Budgets, Team Building, Customer Service, SOA, CMMI, Portfolio Management, IBM Mainframe..., NAIC - MAR, IT Audit
Education
DeVry University-Illinois 1993 — 1995
Bachelor's degree, Computer Science, Graduated with High Honors
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2002 - 2005
State Financial Insurance Agency September 2001 - August 2002
Kemper Insurance 2000 - 2001
Safeco Insurance 1999 - 2000
Unitrin Specialty Lines 1996 - 1999
Pepperdine University 1993 - 1995
Skills
Insurance, Marketing, Financial Projection, Finance, Underwriting, Employee Benefits, Property & Casualty..., Customer Service, Claim, Commercial Insurance, Account Management, Strategic Planning, Professional Liability, Health Insurance, Microsoft Office, Team Building, Microsoft Word, Community Outreach, Management, Brokers
Education
Pepperdine University 1993 — 1995
M.A., History
Harding University 1991 — 1993
B.A., History
University of California, San Diego 1988 — 1991
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
University of Chicago Medical Center March 2010 - Present
Executive Health Resources January 2011 - January 2013
North Chicago VA Medical Center September 2008 - February 2010
Massachusetts Medicaid January 2005 - July 2008
Massachusetts General Hospital November 1998 - July 2008
Stanford University Medical Center August 1995 - June 1998
Kaiser Permanente Hospital Santa Clara, CA July 1993 - July 1995
Mount Sinai Medical Center Cleveland, OH July 1990 - June 1993
Skills
Hospitals, Emergency Medicine, EHR, Board Certified
Education
Harvard University, John F. Kennedy School of Government 2002 — 2003
MPA, Public Policy
University of Illinois College of Medicine 1986 — 1990
MD, Medicine
Northwestern University 1982 — 1986
BA, Psychology
Eagle Technologies May 2014 - Present
Happy Zombie Studios September 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2012 - June 2014
Combined Insurance July 2010 - October 2010
Skills
Customer Service, Insurance, Sales, Life Insurance, Employee Benefits, Call Centers, Sales Management, Property & Casualty..., Underwriting, Disability Insurance, General Insurance, Health Insurance, Claim, Photography
Education
John Wood Community College 2004 — 2008
Associate of Arts (A.A.)
Quincy Senior High School 2001 — 2004
High school graduate, General
Blue Cross Blue Shield of Arizona November 2011 - Present
Blue Cross Blue Shield of Arizona May 2002 - 2008
United Healthcare August 1999 - May 2002
Old Second National Bank May 1998 - May 1999
Cole Taylor Bank April 1997 - May 1998
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1993 - April 1997
Skills
Accounting, Audit, Insurance, Budgeting, Analysis, Investments, Financial Reporting, Auditing, Forecasting, Cost, Internal Audit, GAAP, Excel, Strategic Planning, Financial Analysis, Annual Reports, Requirements Analysis, Financial Planning, Government, SEC reporting, Banking, Process Development, Microsoft Excel, Budgets, Change Management, Microsoft Word, Team Building, Competitive Analysis, Team Leadership, SEC filings, Training
Education
Illinois State University 1989 — 2002
B.S., Accountancy
Michigan State University 1995 — 1997
Graduate Work, Industrial and Organizational Psychology
The RoadZone January 2012 - Present
Playboy Golf Tournaments May 2011 - Present
RedPeg Marketing January 2010 - Present
Marfour Inc, February 2008 - Present
The Road Zone/ VTwin Channel/HardCore Chopper Files July 1997 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2003 - July 2012
Skills
Strategic Planning, Online Advertising, Copywriting, Radio, Radio Broadcasting, Recording, Guitarist, Music Publishing, Composition, Music Production, Voice Over, Sound, Studio Recording, Press Releases, Singing, Video Editing, Audio Engineering, Social Networking, Entertainment, Video, Public Relations, Video Production, Social Media, Songwriting, A&R, Pro Tools, New Media, Audio Editing, Film, Publicity, Social Media Marketing, Media Relations, Rock, Blogging, Concerts, Acting, Commercials, Event Management, Music Supervision, Record Labels, Radio Host, Songs, Festivals, Digital Media, Live Events, Band, Film Production, Event Planning, Marketing, Music Licensing
Education
Joliet Junior College 1986 — 1988
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Gemological Institute of America, California 1985 — 1987
Gemologist, Diamond Grading, Jewelry Design
Signature Graphics November 2013 - Present
Modagrafics, Inc. October 2010 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2010 - 2011
Eastern Illinois University - Tower Dining August 2007 - May 2010
I Sing the Body Electric 2010 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Syteline ERP, Windows, Apple, Quality Management, Research, Restaurants, Tourism, Yoga, Project Management, Customer Service, Strategic Planning, Hospitality Management, Hospitality Industry, Vendor Management, Digital Printing, Account Management, Graphics, B2B, Marketing, Team Building, Trade Shows, Advertising, New Business Development
Education
Eastern Illinois University 2006 — 2011
Bachelor's, Hospitality Management, Merchandising, Business Administration
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - Present
Hadoop Distributed Computing September 2012 - December 2012
Wishmap.net January 2012 - May 2012
Skills
Java, JavaScript, SQL*Plus, MySQL, Servlets, JSP, Unix
Education
Illinois Institute of Technology 2009 — 2012
Bachelor, Computer Science
Illinois Institute of Technology 2009 — 2012
Bachelor of Science (B.S.), Computer Science
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Kappa Delta Sorority Delta Beta Chapter January 2009 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2008 - May 2013
Health Care Service Corporation September 2006 - December 2008
Enterprise Rent-A-Car May 2006 - September 2006
Skills
Microsoft Office, User Acceptance Testing, Customer Service, Project Management, Software Documentation, Testing, Process Improvement, Outlook, Access, Data Analysis, Microsoft Excel, Leadership, Business Analysis, Sales, PowerPoint, Team Leadership, Training, Time Management, Public Speaking, Marketing, Microsoft Word, Management, Consulting, Quality Assurance, Event Planning
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Masters in Project Management, Project Management
Eastern Illinois University 2004 — 2006
BS, Marketing
Valparaiso University 2002 — 2004
BS, Marketing
Charleston High School
Sentinel Technologies September 2014 - Present
Illinois Hospital Association September 2013 - December 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - September 2013
Hallmark Services Corporation July 2011 - February 2013
Equilibrium IT Solutions, Inc. June 2011 - July 2011
Rosenthal Collins Group LLC September 2009 - May 2011
Cardiovascular Management of Illinois January 2007 - September 2009
Skills
Active Directory, DHCP, Blackberry Enterprise..., Access, ITIL v3 Foundations..., Microsoft DNS, ITIL, Windows, Windows Server, Microsoft SQL Server, Disaster Recovery, Linux, VMware, DNS, Citrix, Windows 7, SharePoint
Education
Lewis University 2002 — 2005
MTA- Business Service Center September 2011 - Present
ERP Analysts 2008 - Present
Accenture September 2011 - April 2012
State of NY Metropolitan Transportation Authority July 2011 - September 2011
City and County of San Francisco 2010 - July 2011
Johnson Controls 2010 - 2010
Telecommunications Services of Trinidad and Tobago Limited 2009 - 2010
Career Education Corporation 2009 - 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2009 - 2009
Washington University in St. Louis 2008 - 2009
Skills
PeopleTools, PeopleSoft, ERP, Human Resources, Integration, PeopleCode, SQR, Business Analysis, Business Process, Management, SDLC, Business Intelligence, Requirements Analysis, Crystal Reports, Payroll, Requirements Gathering, Oracle, Program Management, Oracle Applications, Oracle E-Business Suite, Consulting, Vendor Management, SQL, PL/SQL, Business Process...
Education
Wright State University
Masters
Kakatiya University
Bachelors in Technology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - November 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - February 2013
Dental Network of America October 2010 - October 2011
Dental Network of America September 2009 - September 2010
Chicago Federation of Labor May 2008 - August 2008
Suburban Bank & Trust May 2006 - August 2007
Skills
Health Insurance, Adobe Photoshop, Adobe Illustrator, Microsoft Word, Microsoft MapPoint 2011..., Truven Health Market..., Netminder, Microsoft Excel, Microsoft Powerpoint, Ingenix GeoAccess, PowerPoint, Photoshop, Insurance, Marketing, Marketing Strategy, Strategy, Illustrator, Data Analysis, Marketing Communications
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Indiana University Bloomington 2005 — 2007
Business, Management, Marketing, and Related Support Services
St. Ignatius College Prep 2001 — 2005
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Vachio Solutions Group April 2011 - October 2011
Aon Hewitt May 2008 - August 2009
Allstate January 2005 - May 2008
Affirmative Insurance Company April 2003 - January 2005
Ennis Knupp & Associates April 2000 - July 2002
Skills
DDS Realty, Inc -...
Education
DePaul University 1996 — 1999
Bachelor of Science (BS), Major - Finance (Investments); Minor - E-Commerce
Self-employed November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1989 - Present
Education
DePaul University 1997 — 2000
Master of Business Administration (MBA), Marketing
DePaul University 1991 — 1997
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - June 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2000 - March 2008
Skills
Lotus Notes, Benefits Administration, Customer Service, Employee Benefits, Workers Compensation, Microsoft Excel, PeopleSoft, Communication Skills, Online Research, Self-starter, Microsoft Word, Conflict Resolution, Payroll Analysis, Time Management, Process Improvement, Outlook, Call Centers, Policy
Education
El Centro College 1974 — 1976
Certificate in office skills and systems, Business
Skyline High School 1972 — 1974
Diploma, Basics
Pinpoint Documentation April 2012 - Present
Lexington Health Network May 2013 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - November 2012
CDI Search Group February 2012 - May 2012
Anrex Health Care December 2002 - February 2012
Anrex Health Care December 2002 - February 2012
Rush University Medical Center January 2002 - December 2002
Rush Presbyterian St. Luke's Medical Center January 2002 - December 2002
Intellistaff January 1997 - December 2002
Dupage Medical Group April 2001 - December 2001
Skills
Clinical, Treatment, Health, Nursing, Home Care, Nurses, Cardiac, Clinical Documentation, Clinical Research, Orthopedic, Hospitals, Physicians, EMR, Medicare, Medical Records, ICD-9
Education
Elgin Community College 1984 — 1986
Associate of Arts - Nursing, Nursing
Elgin Community College 1984 — 1986
Associate of Arts, Nursing
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2003 - December 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1996 - February 2003
Memorial Hermann Healthcare System September 1991 - July 1996
Skills
Insurance, Vendor Management, Process Improvement, Business Process..., Employee Benefits, Claim, Change Management, Project Portfolio..., Healthcare, Healthcare Industry
Education
DeVry University-Texas 2011 — 2013
Bachelor's degree, Health/Health Care Administration/Management
Westfield High School 1983 — 1987
Orlando Health October 1988 - Present
Lakeland Regional Medical Center March 1987 - October 1988
First Coast Service Options, Inc. June 1985 - March 1987
Blue Cross Blue Shield of Indiana June 1983 - June 1985
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1982 - June 1983
Education
Indiana University Bloomington 1978 — 1982
Bachelor of Science, Accounting
HERE, a Nokia business July 2012 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2006 - July 2012
Morningstar 2004 - 2005
Village of Arlington Heights 2004 - 2004
Digital Information Systems, Inc. 1999 - 2003
Skills
Java, DB2, MySQL, Ant, Maven, HTML, JSP, JavaScript, XML, WebSphere Application..., Tomcat, Eclipse, CVS, Windows, Linux, Application Development, Java web applications, Object Oriented Design, Python, GIS, Software Development, Oracle, Web Applications
Education
DePaul University 2003 — 2005
MS, Software Engineering
The Ohio State University 1995 — 1997
Master, City & Regional Planning
National Cheng Kung University 1990 — 1994
Bachelor's degree, Urban Planning
FireEye, Inc. January 2014 - Present
Eastern Michigan University August 2011 - Present
Mandiant October 2013 - January 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - October 2013
3CSI August 2012 - December 2012
Owens Community College January 2011 - May 2011
New Century Tree and Lawn LLC October 2010 - November 2010
BAX Global April 2008 - August 2009
Skills
Java, Python, Security Architecture..., System Architecture, Network Security, Network Detection, Security Event..., Amazon Web Services..., Threat Intelligence, Malware Analysis, Reverse Engineering, Machine Learning, Natural Language..., Information Assurance, CCNA, Computer Forensics, Information Security, Intelligence Analysis, ArcSight, C, Cisco Routing &..., Data Analysis, Data Mining, Secure Network..., Log Management, Continuous Integration, JVM Performance Tuning, Go, Software Engineering, Computer Security, Information Security..., Security, Firewalls
Education
Eastern Michigan University 2011 — 2013
BS, Information Assurance
Owens Community College 2009 — 2010
Computer and Information Systems Security/Information Assurance
Kettering University 2006 — 2006
Cardinal Health July 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2007 - August 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2001 - August 2005
Skills
Employee Benefits, Management, Customer Satisfaction, Hospitals, Claim, Account Reconciliation, Process Improvement, Call Centers, Training, Leadership, Vendor Management, Performance Management, Team Building, Access, Insurance, Change Management, Analysis, Employee Relations, Employee Training, Customer Service, Human Resources, Outlook, Recruiting
Education
University of Illinois 1999 — 2001
Bachelor Legal Studies, Law, 3.5
Lincoln Land Community College 1997 — 1999
Associate of Arts (A.A.), Business/Law, 4.0
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
TDC Filter MFG., INC April 2011 - August 2012
TDC Filter MFG., INC January 2007 - January 2010
Skills
Problem Solving, Windows Server, Virtualization, Customer Service, Inter-personal, Computer Programming, C++, SQL, Hyper-V, z/OS, COBOL, Linux, Hardware Diagnostics, Data Recovery, Active Directory, Citrix
Education
Northern Illinois University 2009 — 2012
Bachelors, Computer Science
Joliet Junior College 2006 — 2009
Network Security
CVS Caremark Corporation September 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2013 - September 2013
Infosys June 2012 - September 2013
Southern California Edison June 2012 - March 2013
Infosys April 2010 - May 2012
Southern California Edison April 2010 - May 2012
Southern California Edison December 2009 - March 2010
Infosys November 2006 - March 2010
Baker Hughes April 2009 - November 2009
Arizona Public Service (APS) December 2007 - March 2009
Skills
Test Planning, Test Management, Test Execution, Integration Testing, System Testing, User Acceptance Testing, Regression Testing, Defect Mangement, Quality Center, QTP, Mainframe Testing, DB2, Toad, Data Warehousing, Functional Testing, Software Quality..., Test Cases
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2000 - Present
Lexis Document Services February 1989 - October 2000
Skills
Process Improvement, Health Insurance, Medicare, PowerPoint, Coaching, Claim, Team Building, Employee Relations, Team Leadership, Customer Service, Insurance, Microsoft Excel, Leadership
Education
Greeenville College
Bachelor's degree - Organizational Leadership, Business/Management/Leadership
Greenville College
Organizational Leadership
State of Illinois July 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2006 - Present
Hazel Crest School District 152 1/2 October 2001 - June 2004
ADS LOGISTICS CO, LLC. November 1998 - July 2001
Skills
Human Resources, College Recruiting, Quality Assurance Review, Records Retention..., Coordinate Events, Personnel Matters, Administrative..., Background Checks
Education
Governors State University 2009 — 2012
Master of Public Administration (MPA), Public Administration
Roosevelt University 2006 — 2008
BPS, Administrative Studies
Monument of Faith - Sign Language
Connect Search, LLC March 2014 - Present
American Income Life Insurance Company April 2013 - August 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2003 - April 2012
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1994 - May 2003
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1990 - January 1994
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Access, Client Billing, Customer Service, Collections, Accounts Receivable, Accounts Payable, Process Improvement, Accounting, Team Building, Training, Leadership, Time Management, Coaching
Education
Eastern Illinois University 1982 — 1986
Bachelor of Science (BS), Business/Economics
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1996 - Present
IRI February 1989 - June 1995
Skills
DB2, SDLC, Data Warehousing, Enterprise Architecture, ETL, SOA, Business Intelligence, SQL
Education
Western Illinois University 1985 — 1988
Bachelor of Science (B.S.), Computer Science
Illinois State University 1983 — 1985
Molina Healthcare February 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2011 - January 2014
Comcast Cable April 2007 - July 2010
Skills
Healthcare Industry, Healthcare Information..., Consumer Healthcare, Health Insurance, ICD-10, HIPAA, Claims Handling, Enrollment Services, Medicare, Medicare Part D, Medicare Advantage, Underwriting, Supplemental Health, Customer Service, Customer Satisfaction, Customer Support, Customer Acquisition, Customer Oriented, Customer Experience, Sales Operations, Marketing, Product Marketing, Market Research, Employee Training, Technical Training, Communication Skills, Analytical Skills, Written & Verbal..., Written & Oral..., Work Well Independently, Collaborative Leadership, Contingent Workforce, Microsoft Office, Microsoft Excel, Microsoft Word, Visio, MegaStat, PowerPoint, Lotus Notes, Siebel, SharePoint, Dashboard, IBM Servers, Oracle Applications, Citrix, Data Analysis, Business Analysis, Bilingual, Spanish-speaking, Spanish Literature
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master of Information Systems Management, Information Technology Project Management
DeVry University-Illinois 2011 — 2013
Bachelor of Science (B.S.) Technical Management, Health/Health Care Administration/Management
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2007 - May 2011
Chase July 2005 - August 2007
Chase April 2003 - July 2005
Education
DeVry University-Illinois 2001 — 2003
Bachelor of Science in Telecommunication Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2010 - November 2013
The Jacobson Group 2009 - 2010
Interviews by Underwriters (IBU) 2006 - 2010
Wellpoint Anthem June 2007 - November 2009
Bankers Life 2005 - 2007
Conseco Insurance 1992 - 2000
Bankers Life 1992 - 2000
Skills
Claim, Underwriting, Health Insurance, Life Insurance, Health and Life..., Marketing, Direct Sales, Project Management, Six Sigma, Employee Benefits, Risk Management, Team Building, Insurance
Education
Notre Dame College 1985 — 1989
Bachelor of Arts (B.A.), Business and Political Science
John Carroll University