Blue Cross and Blue Shield of North Carolina
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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Blue Cross and Blue Shield of North Carolina Employees
PepsiCo June 2014 - Present
PepsiCo - Quaker Oats July 2013 - June 2014
Blue Cross and Blue Shield Association October 2012 - July 2013
Blue Cross and Blue Shield Association June 2011 - October 2012
Blue Cross and Blue Shield of North Carolina July 2008 - June 2011
Blue Cross and Blue Shield of Florida June 2006 - July 2008
Blue Cross and Blue Shield of Florida September 2004 - June 2006
SourceOne Healthcare Technologies July 2002 - August 2004
Jacksonville Fire and Rescue Department December 2001 - July 2002
The Maxim Group June 2001 - November 2001
Skills
Marketing Communications, Messaging, Analytics, Healthcare, Internal Communications, Account Management, Marketing, Strategic Communications, Corporate Communications, Marketing Strategy, Strategic Planning, Cross-functional Team..., Integrated Marketing, Strategy, Advertising, Brand Development, Program Management, Leadership, Process Improvement, Social Media, Direct Marketing, Media Relations, Product Marketing
Education
University of Phoenix 2002 — 2004
MBA, Marketing
Virginia Polytechnic Institute and State University 1997 — 2001
BA, Communications
Blue Cross and Blue Shield of North Carolina February 2015 - Present
Professional Educators of North Carolina May 2014 - Present
The Rover Barn January 2009 - July 2014
NovaDine, Inc. October 2013 - March 2014
XPIENT Solutions February 2013 - September 2013
Massage Envy December 2012 - February 2013
Switch May 2012 - December 2012
Massage Envy November 2010 - June 2012
Habitat for Humanity Matthews September 2009 - October 2010
various families May 2006 - September 2010
Skills
Data Entry, Customer Satisfaction, Customer Service, Outlook, Marketing, Management, Event Planning, Fundraising, Facebook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Critical Thinking, Childcare, Administrative..., Psychology, Filing, File Management, Multi-line Phone, Clerical Skills, Phone Etiquette, Promotional, Brand Ambassadors, Telephone Skills, Newsletters, Microsoft Publisher, Office Administration, Social Networking, Phone Skills, Social Media, Social Media Marketing, Website Updating, Sales, Networking, Time Management, Editing, Press Releases, Leadership, Training, Nonprofits, Communication, Event Management, Public Relations, Writing, Teamwork, Marketing Communications, Strategic Planning, Research
Education
University of North Carolina at Charlotte 2008 — 2012
Bachelor of Arts, Psychology
Covenant Day
Red Ventures June 2015 - Present
Red Ventures February 2014 - May 2015
Red Ventures February 2012 - February 2014
Red Ventures June 2011 - February 2012
Blue Cross and Blue Shield of North Carolina May 2010 - December 2010
TransPerfect Translations August 2008 - January 2010
Skills
Blogging, Strategy, Leadership, Corporate Communications, Sales, PPC, Analytics, Online Advertising, Web Analytics, Digital Marketing, SEO, Data Analysis, Google Adwords, SEM, Lead Generation
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2007 — 2011
BS, Business Administration, Political Science
Blue Cross and Blue Shield of North Carolina May 2011 - Present
Blue Cross and Blue Shield North Carolina March 2008 - May 2011
Shea Homes July 2004 - February 2008
Pulte Homes 1999 - 2004
Skills
Volunteer Management, Project Implementation, Community Relations, Marketing Research, Team Building, Planning, Event Management, Coordinating Special..., Project Planning, Program Management, Marketing, Community Development, Event Planning, Leadership, Fundraising, Non-profits, Project Management, Budgets, Nonprofits, Training, Community Outreach, Microsoft Office, Access, Outlook, Healthcare, Program Development, Sponsorship Activation, Events Coordination, Community Engagement, Brand Awareness, Brand Loyalty, Professional Mentoring, Human Resources, Analysis, Cross-functional Team..., Time Management, Advertising, Recruiting, Public Relations, Philanthropy, Business Development, Public Speaking, Leadership Development, Strategic Communications, Sales, Organizational..., Non-profit..., Social Networking, Strategic Planning, Grant Writing
Education
Duke University 2011 — 2011
Certification, Non-Profit Management
University of North Carolina at Chapel Hill 1993 — 1997
BA, Interpersonal and Organizational Communication
Blue Cross and Blue Shield of North Carolina September 2015 - Present
Mountain States Health Alliance October 2012 - September 2015
Wake Forest Baptist Health August 2011 - September 2012
Wake Forest Baptist Health June 2007 - July 2011
University of North Carolina at Chapel Hill August 2006 - December 2006
Blue Cross and Blue Shield of North Carolina May 2006 - August 2006
Deerfield Episcopal Retirement Community August 2004 - December 2004
Blue Cross and Blue Shield of North Carolina May 2004 - August 2004
Skills
Project Management, Strategy, Healthcare, Healthcare Management, Public Health, Hospitals, Healthcare Information..., Healthcare Consulting, Strategic Planning, Quality Improvement, Data Analysis, Process Improvement, Business Planning, Physician Relations
Education
UNC Chapel Hill 2005 — 2007
Master of Healthcare Administration, Quality
University of North Carolina at Asheville 2001 — 2005
Bachelors of Science, Management - Healthcare
Blue Cross and Blue Shield of North Carolina July 2015 - Present
BCBSNC June 2013 - July 2015
BCBSNC September 2012 - June 2013
BCBSNC May 2012 - September 2012
Be Active North Carolina June 2010 - August 2011
Skills
Event Planning, Internal Communications, Public Relations, Leadership, Employee Engagement, Community Outreach, Microsoft Office, Event Management, Corporate Communications, Nonprofits, Project Management, Volunteer Management, Program Development, Employee Wellness..., Corporate Events, Corporate Social Media, Health Insurance, Social Media Strategist, New Program Development, Social Media, Healthcare Industry, Corporate Affairs, Digital Photography, Prezi, Relationship Management, Public Speaking, Wellness, Customer Service, Social Media Marketing
Education
University of North Carolina at Chapel Hill 2009 — 2013
BA Communications, BA Music
Kings College/Royal Academy of Music 2011 — 2011
William G. Enloe Magnet High School 2005 — 2009
UNC Health Care August 2013 - Present
Catholic Health Partners July 2011 - May 2013
University of North Carolina at Chapel Hill September 2009 - May 2011
Chatham Hospital September 2010 - April 2011
Blue Cross and Blue Shield of North Carolina May 2010 - July 2010
UNC Family Medicine February 2010 - April 2010
Skills
Administration, Budgeting, Analysis, Business Planning, Healthcare Management, Healthcare, Hospitals, Health, Strategic Planning, Microsoft Office, Planning, Process Improvement, Event Management, Excel, Non-profits, Scheduling, Executive Management, Critical Thinking, Complex Problem Solving, Judgment, Descision-Making, Operational Analysis, Systems Analysis, Marketing
Education
University of North Carolina at Chapel Hill 2009 — 2011
Master of Healthcare Adminstration, Health Policy and Management
University of North Carolina at Chapel Hill 2004 — 2009
Bachelor of Public Health, Health Policy and Management
PPD October 2011 - Present
Talecris Biotherapeutics January 2010 - September 2011
Kendle International February 2003 - December 2009
Inveresk Research 2003 - 2006
Blue Cross and Blue Shield of North Carolina 1988 - 1997
Skills
Pharmacovigilance, CRO, Clinical Trials, Drug Safety, EDC, GCP, ICH-GCP, Oncology, Therapeutic Areas, Clinical Monitoring
Education
University of North Carolina at Charlotte 1978 — 1983
BSN, Nursing
Blue Cross and Blue Shield of North Carolina March 2015 - Present
BCBSNC January 2014 - Present
Independent (Self Employed) March 2011 - January 2013
North Carolina Department of Insurance August 1980 - January 2011
Skills
Medicare Supplements, Long-Term Care, Disability Insurance, Compliance, Health, Regulatory Analysis, Forms, Research, Apiary Management -..., Long-term Care, Medicare, Insurance, Management, Health Insurance, Life Insurance, Government, Claim, HIOS, PlanBenefit Template..., State Government, Financial Analysis, Property & Casualty..., Workers Compensation, Training, Policy, SERFF, Fixed Annuities, Health Policy, Risk Management, Liability, General Insurance, Financial Risk, Legal Liability, Employee Benefits, Claims Management, Medicaid, Managed Care, Analysis
Education
University of North Carolina at Pembroke
Bachelor of Science (BS), Zoology/Animal Biology
Blue Cross and Blue Shield of North Carolina May 2015 - Present
Prevention Partners June 2008 - April 2015
University of North Carolina at Chapel Hill 2007 - 2013
University of North Carolina at Chapel Hill 2007 - 2008
University of North Carolina at Chapel Hill 2007 - 2008
Children's Hospital of Wisconsin September 1996 - May 2004
Rainbow Community Health Center - WIC Program 1995 - 1996
Skills
Nutrition, Health Promotion, Six Sigma, Grant Writing, Program Development, Leadership, Wellness, Medical Nutrition..., Community Outreach, Public Speaking, Nonprofits, Program Management, Strategic Planning, Public Health, Grants, Research, Management, Healthcare, Prevention, Corporate Health, Community Partnership..., Program Evaluation, Community Health, Training
Education
University of North Carolina at Chapel Hill 2005 — 2007
MPH, Nutrition, Maternal and Child Health
University of Wisconsin-Madison 1991 — 1995
B.S., Dietetics
New Berlin Eisenhower High School 1988 — 1991
Diploma
Blue Cross and Blue Shield of North Carolina March 2015 - Present
BCBSNC August 2013 - March 2015
QBE FIRST November 2004 - August 2013
Jorge Carmona 2001 - 2006
Sheraton Imperial 2003 - 2004
Skills
Call Center, Leadership, Quality Control, Process Improvement, Insurance, Performance Management, Customer Service, Vendor Management, Team Building, Leadership Development, Employee Relations, Quality Assurance, Change Management, Customer Satisfaction, Call Centers, Management, Business Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, Project Planning, Program Management, Project Management, Cross-functional Team..., Employee Training, CRM, Team Leadership, Forecasting, Analysis, Operations Management, Data Analysis
Education
East Carolina University 2012 — 2015
BS, Business, 4.0
University of North Carolina at Chapel Hill 2001 — 2003
BS, Political Science
Cisco Systems April 2014 - Present
Blue Cross and Blue Shield of North Carolina March 2012 - April 2014
Blue Cross Blue Shield of North Carolina February 2008 - March 2012
Blue Cross and Blue Shield of North Carolina July 2005 - March 2008
Duke University 2003 - 2005
Businessmodel.com/Yankelovich, Inc April 2000 - December 2001
Bridgepoint Inc. 1998 - 1999
The Conservation Fund 1994 - 1999
Skills
PMO, Project Portfolio..., Program Management, Resource Management, Vendor Management, Project Delivery, Software Project..., Business Requirements, Governance, Visio, Business Process..., Business Process, Integration, Agile Project Management, IT Strategy, SharePoint, Business Intelligence, Cross-functional Team..., Process Improvement, Leadership, Project Management, Change Management, Enterprise Architecture, Project Planning
Education
Harvard University 1991 — 1993
Master of Theological Studies
The George Washington University 1988 — 1991
Bachelor of Arts (B.A.), International Affairs, Cum Laude
Blue Cross and Blue Shield of North Carolina March 2015 - Present
AmeriHealth Caritas June 2011 - Present
Skills
Business Analysis, Healthcare Information..., Visio, HIPAA, SDLC, Requirements Gathering, SharePoint, Software Documentation, Software Implementation, Vendor Management, Process Improvement, Data Analysis, Requirements Analysis, Project Portfolio..., Medicaid, EDI, PMO, Healthcare, ICD-10, Agile Methodologies, Business Process, Analysis, ICD-9, Health Insurance
Education
University of Maryland Baltimore County
CAQH July 2014 - Present
The Leadership Trust January 2014 - Present
Blue Cross and Blue Shield of North Carolina July 2009 - January 2014
Blue Cross and Blue Shield of North Carolina September 2001 - June 2009
Blue Cross and Blue Shield September 1997 - September 2001
Roanoke-Chowan Hospital October 1995 - September 1997
Duke University Health System July 1994 - September 1995
Roanoke-Chowan Hospital May 1991 - June 1995
Duke University Medical Center February 1988 - April 1991
Skills
Leadership, Change Management, Call Centers, Management, Health Insurance, Process Improvement, Training, Healthcare, Customer Satisfaction, Leadership Development, Quality Assurance, Contract Negotiation, Business Analysis, Insurance, Budgets, Program Management, HIPAA, Strategic Planning, Process Optimization, Member Relations, Business Strategy, Strategy, Managed Care, Forecasting, Organizational..., Executive Coaching, Customer Escalation..., Vendor Management, Stategic Planning, Strategic Relationship..., Business Process..., Contract Management, Strategic Alliances
Education
University of North Carolina at Chapel Hill 1989 — 1991
MHA, Public Health Administration
University of North Carolina at Chapel Hill 1983 — 1987
AB, Engligh Literature
Blue Cross and Blue Shield of North Carolina June 2014 - Present
Blue Cross and Blue Shield of North Carolina March 2013 - June 2014
Blue Cross and Blue Shield of North Carolina October 2008 - March 2013
Blue Cross and Blue Shield of North Carolina July 2007 - October 2008
Blue Cross and Blue Shield of North Carolina April 2005 - July 2007
Blue Cross and Blue Shield of North Carolina June 2002 - April 2005
Blue Cross and Blue Shield of North Carolina January 2001 - June 2002
Blue Cross and Blue Shield of North Carolina November 1999 - January 2001
Blue Cross and Blue Shield of North Carolina August 1997 - November 1999
Skills
User Acceptance Testing, SDLC, Testing, Quality Assurance, Agile Methodologies, Agile Testing, QTP, Business Analysis, Waterfall, Analysis, Test Planning, Requirements Gathering, SharePoint, Regression Testing, Test Automation, Visio, System Testing, Quality Center, LoadRunner, Defect Tracking, WinRunner, Software Quality..., Test Management, Test Cases, Health Insurance, Performance Testing, Scrum, Collaborative Problem..., Systems Analysis, Team Leadership, HP Quality Center, HP QTP
Education
University of Phoenix 2013 — 2015
Master, Information Systems
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Information Technology
Blue Cross and Blue Shield of North Carolina April 1994 - Present
Skills
Insurance, Employee Benefits, Health Insurance, Term Life Insurance, Budgets, Time Management, Estate Planning, Umbrella Insurance, Underwriting, Training, Customer Service, Strategic Financial..., Medicare, Property, Sales, Healthcare, Life Insurance, Health Savings Accounts, Legal Liability, 401k, Small Business, Brokers, Customer Retention, Selling, Marketing, Coaching, Team Building, Financial Planners, Account Management, Financial Services, Investments, Universal Life, Leadership, Mortgage Lending, Benefits Administration, Strategic Planning, Risk Management, Long-term Care
Education
University of North Texas
Lippincott Law Firm PLLC September 2005 - Present
Blue Cross and Blue Shield of North Carolina October 2000 - September 2005
Smith Anderson October 1998 - October 2000
Hon. Joel F. Dubina, U.S. Court of Appeals for the Eleventh Circuit October 1997 - October 1998
Skills
Legal Writing, Corporate Law, Insurance, Medicare, Mergers & Acquisitions, Employee Benefits, Managed Care, Health Insurance, Corporate Governance, Healthcare, Health Policy, Strategy, Contract Negotiation, Claim, Negotiation, Licensing, Leadership, Appeals, Commercial Litigation, Health Law, Management, Analysis, Litigation, Due Diligence, Program Management
Education
Vanderbilt University 1994 — 1997
MTS, Divinity School
Vanderbilt University Law School 1993 — 1997
JD
University of California, Los Angeles 1989 — 1993
B.A., Political Science
Mt. Carmel High School, San Diego 1985 — 1989
Allscripts September 2015 - Present
BCBSNC August 2011 - September 2015
Blue Cross and Blue Shield of North Carolina June 2006 - August 2011
Blue Cross and Blue Shield 2003 - 2006
Blue Cross and Blue Shield 1999 - 2003
Blue Cross and Blue Shield 1999 - 1999
Blue Cross and Blue Shield 1997 - 1999
Blue Cross and Blue Shield 1995 - 1997
Skills
Resource Management, Project Portfolio..., Performance Metrics, Change Management, Process Improvement, Lean Thinking, Lean Tools, Team Leadership, Team Management, Cross-functional Team..., Presentation Skills, Planview Enterprise, Vendor Management, Vendor Relationship..., Vendor Contracts, Department Budgeting, Budgeting, Pharmacy Benefit..., Healthcare Information..., Healthcare Industry, Health Insurance, Project Management, Release Management, Microsoft Project, Microsoft Excel, SnagIt, Visio
Education
University of North Carolina at Chapel Hill 1993 — 1995
Master-MHA, Health Administration
University of North Carolina at Chapel Hill 1987 — 1991
BS, Business Administration
Blue Cross and Blue Shield of North Carolina May 2015 - Present
Sheps Center for Health Services Research February 2014 - May 2015
Children's Flight of Hope May 2013 - July 2013
Skills
Strategic Planning, Managerial Finance, Microsoft Excel, Teamwork, Quality Improvement, Microsoft Office, Healthcare Management, Marketing Strategy, Program Coordination, Interpersonal..., Fundraising, Office Administration, Event Management, Event Planning
Education
University of North Carolina at Chapel Hill 2012 — 2016
Bachelor's Degree, Health/Health Care Administration/Management
Danish Institute for Study Abroad 2014 — 2014
Health/Health Care Administration/Management
Blue Cross Blue Shield of North Carolina February 2012 - Present
Blue Cross Blue Shield of North Carolina December 2007 - January 2012
Blue Cross Blue Shield of North Carolina January 2005 - November 2007
Blue Cross Blue Shield of North Carolina September 2002 - December 2004
Blue Cross Blue Shield of North Carolina 2001 - 2002
Blue Cross Blue Shield of North Carolina 1998 - 2000
Blue Cross and Blue Shield of North Carolina 1995 - 1998
Blue Cross Blue Shield of North Carolina 1994 - 1995
Skills
Enterprise Architecture, ITIL, Vendor Management, Program Management, Change Management, Business Analysis, HIPAA, Business Intelligence, SDLC, IT Strategy, Data Center, Project Management, Enterprise Software, Business Process..., Integration, Strategic Planning, Management, Governance, Software Development, Data Warehousing, PMO, Business Process, Leadership, Business Development, Solution Architecture, Process Improvement, Outsourcing, SOA, PMP, IT Operations, Quality Assurance, IT Management, Project Portfolio..., Management Consulting, Disaster Recovery, Requirements Analysis, Testing, Software Project..., SharePoint, Cloud Computing, Information Technology, IT Service Management, Requirements Gathering, Visio, Agile Methodologies, Cross-functional Team..., Agile Project Management
Education
University of North Carolina at Greensboro 1987 — 1990
MBA
University of North Carolina at Chapel Hill 1982 — 1986
BS, Economics & Industrial Relations
The Home Depot December 2013 - Present
SunTrust Robinson Humphrey July 2011 - November 2013
Blue Cross and Blue Shield of North Carolina September 2010 - June 2011
Blue Cross and Blue Shield of North Carolina May 2010 - August 2010
White House Black Market May 2008 - December 2009
Northwestern Mutual Financial Network June 2009 - August 2009
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2007 — 2011
Bachelor of Science, Business Administration
BioSignia, Inc. August 2001 - Present
HiddenMind Technology, Inc. October 2000 - May 2001
Asea Brown Boveri (Pvt.) Ltd. May 2000 - October 2000
CIBER, Inc. January 1999 - April 2000
Blue Cross and Blue Shield of North Carolina February 1998 - December 1998
Skills
IT Management, Enterprise Architecture, Solution Architecture, Vendor Management, Software Project..., Software Development..., Requirements Analysis, Java, Spring Webflow, JBoss Application Server, Oracle SQL, Red Hat Linux, Windows Server, Open Source Software, Sun Certified Java..., ITIL v3 Certified, Java software..., Team Management, Development Of Policies, Procedure Development, Test Automation, JBoss, Scrum, Oracle, Software Development, SOA, Cloud Computing, Enterprise Software, SaaS, Business Analysis, Management
Education
University of Johannesburg 1995 — 1997
Computer Systems Engineering
BCBSNC March 2014 - Present
Slick Turtle Design November 2012 - Present
Blue Cross and Blue Shield of North Carolina October 2010 - March 2014
BCBSNC October 2010 - June 2012
Buckner Companies October 2006 - September 2010
Skills
Scrum, Data Warehousing, Sprint Planning, Offshore Outsourcing, SDLC, Graphic Design, Logo Design, Adobe Creative Suite, Certified Scrum Master..., Web Design, Project Management, Software Project..., Software Development, Analysis, Project Planning, MS Project, Quality Assurance, Outsourcing, Agile Project Management, Microsoft Project, Agile Methodologies
Education
University of Massachusetts at Lowell 2011 — 2015
Bachelor of Science (BS), Information Technology & Business
Western Carolina University 1999 — 2000
Red Hat May 2014 - Present
Red Hat June 2011 - May 2014
Blue Cross and Blue Shield of North Carolina August 2010 - June 2011
Blue Cross and Blue Shield of North Carolina May 2010 - June 2011
UNC Admissions Department October 2009 - June 2010
Galloway Ridge at Fearrington January 2010 - May 2010
University of North Carolina at Chapel Hill- Communications Department January 2010 - May 2010
Skills
Corporate Communications, Creative Writing, Copy Editing, Content Strategy, Global Alliances, Partnership Marketing, Social Media Marketing, Company Newsletters, Press Releases, Corporate Social..., Community Development, Editing, Research, Advertising, Integrated Marketing, Strategic Partnerships, Social Media, Strategic Communications, Marketing
Education
University of North Carolina at Chapel Hill 2007 — 2011
BA, Communications Studies, Public Relations
Lorenzo de'Medici Institute 2009 — 2009
University of Utah - David Eccles School of Business
University of Utah - David Eccles School of Business
K&L Gates August 2013 - Present
UnitedHealth Group XL Health January 2013 - August 2013
Hutchison PLLC August 2011 - January 2013
Blue Cross Blue Shield of North Carolina 2003 - February 2011
Blue Cross and Blue Shield of North Carolina 2000 - 2003
Browne, Flebotte, Wilson & Horn, PLLC 1992 - 2000
Bradsher & Associates 1991 - 1992
Currin & Watson, PA 1989 - 1991
U.S. Coast Guard 1981 - 1985
Skills
Medicare Advantage, Health Insurance, Provider Network..., Contract Negotiations, Contract Review, Contract Development, Contract Writing, Research, Creative Problem Solving, Document Drafting, Document Review, Legal Documents, Document Management, Attention To Detail, Self Starter, Independent, Microsoft Office, Contract Negotiation, Contract Management, Provider Relations, Healthcare, Analysis, Mergers & Acquisitions, Insurance, Corporate Law, Legal Writing, Access, Managed Care, Process Improvement, Management
Education
America's Health Insurance Plans 2010 — 2010
Professional, Academy for Healthcare Management
University of Maryland University College 2002 — 2008
BS, Business Administration
Durham Technical Community College (DTCC) 1988 — 1990
AAS, Paralegal
Blue Cross and Blue Shield of North Carolina 2014 - Present
Humana 2012 - 2014
Credit Payment Services 2011 - 2012
Kaplan University 2007 - 2010
FIRST PREMIER BANK 2006 - 2007
First Data Resources 2000 - 2006
First Data 2000 - 2006
Skills
Business Intelligence, Predictive Analytics, Marketing Analytics, SAS, SQL, Minitab, Decision Trees, Six Sigma, Analytics, Process Improvement, Data Analysis, Cross-functional Team..., Project Management, Strategic Planning, Statistics, Business Process..., Business Analysis, Change Management, Analysis, Segmentation, Predictive Modeling, Strategy, Program Management, Data Mining, SAS E-Miner
Education
University of Nebraska-Lincoln 1995 — 2001
Ph.D., Consumer Sciences
Greg W. Isley, CPA, PA January 2012 - Present
Elliott Davis 2010 - 2011
RSM McGladrey February 1999 - December 2009
McGladrey & Pullen, LLP July 1992 - December 2009
McGladrey & Pullen, LLP July 1987 - July 1992
McGladrey & Pullen, LLP July 1990 - June 1992
McGladrey & Pullen, LLP November 1983 - July 1987
Blue Cross and Blue Shield of North Carolina June 1983 - November 1984
Peat, Marwick, Mitchell & Co May 1981 - June 1983
Skills
Manufacturing, Accounting, Tax Research, Tax, Corporate Tax, Auditing, Healthcare, Distributors, Audits of Employee..., Entrepreneurial..., Federal Government..., Business Strategy, Construction Accounting, Financial Reporting, Finance, Strategy, Business Development, GAAP, SEC filings, Forensic Accounting, Tax Accounting, Tax Preparation, Partnership Taxation, Income Tax, CPA, Tax Returns, US GAAP, Financial Statements, Internal Controls, S Corporations, Financial Accounting, Business Valuation, Sarbanes-Oxley Act, Assurance, General Ledger, Fixed Assets, Mergers & Acquisitions, Due Diligence
Education
The University of Chicago 2000 — 2002
Certificate of Completion, Business Advisor
University of North Carolina at Greensboro 1977 — 1981
BS, Accounting
Reidsville Senior High 1974 — 1977
Hampton VA Medical Center October 2014 - May 2015
US Army June 2008 - February 2013
US Army September 1995 - May 2008
PPD May 2005 - June 2006
Blue Cross and Blue Shield of North Carolina June 2004 - May 2005
Team Health West February 2000 - August 2000
Skills
Military, Leadership, Military Operations, Army, Microsoft Word, Security Clearance, Training, Healthcare, Team Leadership, Operational Planning, Force Protection, Weapons, First Aid, Critical Thinking, Emergency Medicine, Microsoft Office, Military Experience, BLS, Organizational..., CPR Certified, PowerPoint, Supervisory Skills
Education
Tidewater Community College 2013 — 2015
Biology, General
Public Consulting Group September 2014 - September 2015
North Carolina Department of Health and Human Services April 2014 - September 2014
Brainstation US December 2012 - March 2014
Aegis Home Care, LLC July 2012 - December 2012
Maxim Healthcare Services January 2012 - June 2012
Blue Cross and Blue Shield of North Carolina July 2011 - September 2011
Quintiles February 2010 - March 2011
AmerisourceBergen May 2009 - March 2010
Duke University Health System February 2009 - June 2009
Maxim Healthcare Services October 2008 - March 2009
Education
University of North Carolina at Chapel Hill
Bachelor of Science (BS), Nursing; Chemistry
University of North Carolina at Chapel Hill
Master of Science (MS), Pediatric Nurse/Nursing
University of North Carolina at Chapel Hill
MBA/MHA-Healthcare
Blue Cross and Blue Shield of North Carolina 2004 - Present
PPD June 1998 - October 2004
PPD Development June 1999 - May 2004
Skills
Health Insurance, Process Improvement, Insurance, Vendor Management, Team Building, Training, SharePoint, Program Management, Leadership, Budgets, Business Analysis, HIPAA, Project Management, Visio, •Strong teamwork,..., •Flexible, able to..., •Strong working..., •Able to keep..., Microsoft Office, Customer Service
Education
University of Phoenix 2012 — 2016
Bachelor's Degree, Business Administration and Management, General
Blue Cross and Blue Shield of North Carolina 2006 - Present
BCBSNC January 2003 - September 2006
BCBSNC April 1999 - 2003
BCBSNC 1991 - 1998
Skills
Healthcare, Visual Communication, Online Training, Writing, Editing, PowerPoint, Public Speaking, Proposal Writing, Instructional Design, Internal Communications, E-Learning, Publishing, Marketing, Strategic Communications, Corporate Communications, Technical Writing, Program Management, Communication Training, Marketing Communications, Speech Writing, Content Management, Copywriting, Content Development
Education
University of North Carolina at Chapel Hill 2001 — 2005
Masters in Public Health, Health Care Administration
University of North Carolina at Greensboro 1986 — 1990
BA, English, Communications
Blue Cross and Blue Shield of North Carolina February 2014 - Present
Sentry Insurance March 2013 - November 2013
AT & T August 2008 - January 2011
AT & T February 2009 - August 2009
The Furniture Fair May 2006 - July 2008
US Navy February 1996 - October 2005
Skills
Customer Satisfaction, Customer Experience, Customer Retention, Data Entry, Databases, Sales, Operations Management, Internet Troubleshooting, Remote Troubleshooting, Briefing, Employee Training, Training, Management, Analysis, Customer Service, Insurance, Problem Solving, Call Centers, Troubleshooting, Sales Operations, Leadership, Microsoft Office
Education
University of Phoenix 2012 — 2014
Master's Degree, Management Information Systems, General
University of Phoenix 2010 — 2012
Bachelor's Degree, Business Administration and Management, General
Wayne Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Blue Cross and Blue Shield of North Carolina March 2015 - Present
Blue Cross and Blue Shield of North Carolina August 2011 - February 2015
Blue Cross and Blue Shield of North Carolina October 2002 - July 2011
Blue Cross and Blue Shield of North Carolina December 2000 - October 2002
Lane Bryant December 1999 - December 2000
Skills
Medicare, Health Insurance, Process Improvement, Insurance, HIPAA, Managed Care, Claim Investigation, Employee Benefits, Medicaid, Healthcare, Healthcare Information..., Access, Customer Service, Healthcare Management, Software Documentation, Claim, Medical Terminology, Lotus Notes, Coaching, Performance Management, Customer Satisfaction, Recruiting, Requirements Gathering, Provider Relations, Visio, Call Centers, Business Analysis, Leadership, Vendor Management
Education
University of Mount Olive
Bachelor’s Degree, Business Administration- Management and Organizational Development
EDSI August 2015 - Present
Blue Cross and Blue Shield of North Carolina September 2014 - August 2015
Debbie's Staffing Services, Inc January 2012 - November 2013
Select Staffing November 2009 - August 2011
Skills
Recruiting, Employee Training, Compensation & Benefits, Customer Service, Interviews
Education
University of North Carolina at Greensboro 2007 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
University of North Carolina at Greensboro 2007 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
BCBSNC June 2014 - Present
BCBSNC September 2012 - June 2014
BCBSNC June 2011 - September 2012
Blue Cross and Blue Shield of North Carolina May 2010 - May 2011
Syndicate Media Group June 2009 - August 2009
UNC-CH Office of Clinical Trials January 2008 - December 2008
Skills
Editing, Event Planning, Integrated Marketing, Press Releases, Internal Communications, Social Media, Public Relations, Facebook, Blogging, Social Media Marketing, Strategy, Strategic Planning, Leadership, Strategic Communications
Education
University of North Carolina at Chapel Hill 2007 — 2011
Public Relations Major; Minor in Business Administration
BCBSNC June 2014 - Present
Cape Fear Valley Health System January 2009 - June 2014
Fayetteville State University August 2009 - December 2013
Cape Fear Valley Health System January 2009 - July 2012
Blue Cross and Blue Shield of North Carolina January 2006 - December 2008
BCBSNC January 2006 - March 2006
BCBSNC November 2004 - January 2006
N.C. Attorney General's Office July 2002 - October 2004
U.S. Attorney's Office July 2002 - October 2004
Chief Judge Sidney Eagles, North Carolina Court of Appeals July 2001 - July 2002
Skills
Litigation, Medicaid, HIPAA, Health Law, Mergers, Healthcare, Legal Assistance, Medicare, Privacy Law, Insurance, Legal Writing, Legal Research, Managed Care, Contract Negotiation, Employment Law, Health Insurance, Mergers & Acquisitions, Commercial Litigation, Claim, Policy, Healthcare Industry, Mediation
Education
University of Maryland Francis King Carey School of Law 1997 — 2000
JD, Law / Health Care Law Certification
University of North Carolina at Chapel Hill 1991 — 1995
BA, English / Political Science
Blue Cross and Blue Shield of North Carolina April 2009 - Present
BCBSNC December 2008 - April 2009
BCBSNC May 2007 - December 2008
BCBSNC January 2002 - May 2007
Porter Novelli October 2000 - November 2001
Porter Novelli February 2000 - October 2000
BtB Marketing Communications December 1997 - February 2000
The News & Observer November 1987 - November 1997
Skills
Strategic Communications, Crisis Communications, Marketing Communications, Public Relations, Internal Communications, Corporate Communications, Executive Communications, Speechwriting, Editing, Media Relations, Speech Writing, Strategy, Blogging, Newsletters, Press Releases, Communications Planning, Journalism, Social Media, Communication Training, Web Content, Message Development, Copywriting, Program Management, Writing
Education
University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.), Journalism
University of North Carolina Hospitals December 2012 - Present
University of North Carolina Hospitals July 2010 - December 2012
University of North Carolina Hospitals March 2007 - July 2010
University of North Carolina Hospitals May 2000 - February 2007
Generations Family Health Plan August 1997 - April 2000
Blue Cross and Blue Shield of North Carolina September 1995 - October 1997
Durham Regional Hospital July 1994 - August 1995
Duke University Health System July 1991 - July 1994
Duke University Health System March 1990 - June 1991
Poyner and Spruill August 1987 - September 1990
Skills
Healthcare Management, Case Management, Project Management, Healthcare, Hospitals, Process Improvement, Cpr Certified, Clinical Research, Management, Patient Safety, Nursing, EHR, HIPAA, BLS, Healthcare Information...
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business
University of North Carolina at Chapel Hill 1976 — 1980
BS, Nursing
ShopperLocal August 2013 - June 2015
Time Warner Cable October 2012 - May 2013
Blue Cross and Blue Shield of North Carolina June 2008 - March 2012
Knology Holdings Inc May 2002 - September 2007
Skills
Call Centers, Time Management, Sales, Customer Service, Problem Solving, Employee Benefits, Insurance
Education
University of Louisiana at Lafayette 1995 — 2000
Bachelor of Science (BS), Finance, General
Octagon August 2015 - Present
Blue Cross and Blue Shield of North Carolina January 2015 - June 2015
Youth Marketing Connection January 2015 - May 2015
CA Technologies May 2014 - August 2014
CA Technologies July 2013 - August 2013
PMG Sports March 2013 - May 2013
Cary Parks and Recreation December 2012 - March 2013
CA Technologies August 2012 - August 2012
Networks Basketball June 2012 - August 2012
Skills
Event Planning, Social Media, Teamwork, Microsoft Office, Sports, PowerPoint, Public Speaking, Customer Service, Microsoft Excel, Research, Microsoft Word, Facebook
Education
North Carolina State University 2012 — 2015
Bachelor of Science (BS), Sport Management, 3.7
University of South Carolina-Columbia 2011 — 2012
Bachelor of Science (BS), Sport Management, 3.9
Blue Cross and Blue Shield of North Carolina October 2015 - Present
Blue Cross and Blue Shield of North Carolina November 2014 - September 2015
Blue Cross and Blue Shield of North Carolina December 2012 - November 2014
Blue Cross and Blue Shield of North Carolina May 2005 - December 2012
Blue Cross and Blue Shield of North Carolina July 2004 - May 2005
Skills
User Acceptance Testing, Business Requirements, Testing, Analysis, Regression Testing, Test Cases, Claim, SQL, Procedure Writing, Customer Service, Health Insurance, Training
Education
University of Mount Olive 2015 — 2017
Bachelor's degree, Management Information Systems, General
Time Warner Cable June 2010 - Present
Blue Cross and Blue Shield of North Carolina June 2008 - November 2010
Skills
Customer Service, Sales
Education
University of South Alabama 2003 — 2005
Nursing Education
Radford High School 2001 — 2003
Cornerstone Health Care September 2014 - Present
Cornerstone Health Care February 2013 - September 2014
Cornerstone Health Care June 2011 - February 2013
Blue Cross and Blue Shield of North Carolina February 2005 - June 2011
US Airways January 1987 - January 2005
Applied Industrial Technologies January 1984 - January 1987
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, HIPAA, Process Improvement
Education
University of North Carolina at Chapel Hill 1979 — 1983
Bachelor of Science, Business Administration, Business Administration and Management, General, B
Trinity Healthcare Staffing Group June 2015 - Present
Blue Cross and Blue Shield of North Carolina March 2014 - Present
Weatherby Healthcare October 2011 - March 2014
SunTrust Bank October 2009 - October 2011
Citizens Financial Group August 2007 - August 2009
Skills
Lines Of Credit, Consumer Lending, Small Business Lending, Commercial Lending, Deposits, Recruiting, Sales, Cold Calling, Credit, Banking, Applicant Tracking..., Staffing Services, Internet Recruiting, Finance, Temporary Placement, Contract Recruitment, Loans, Building Relationships, Technical Recruiting, Permanent Placement, Screening Resumes, Talent Acquisition, Temporary Staffing, Sourcing, College Recruiting, Executive Search, Interviews, Onboarding, Hiring, Human Resources
Education
Classical
Classical
University of Maryland University College
University of Rhode Island
Blue Cross and Blue Shield of North Carolina January 2015 - Present
American Express August 2005 - September 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Project Management, Strategic Planning, Sales, Microsoft Word, Public Speaking, PowerPoint, Research
Education
University of North Carolina at Greensboro 1986 — 1990
Bachelor of Arts (BA), Mass Communication/Media Studies
Walter Hines Page High School 1983 — 1986
Houghton Mifflin Harcourt May 2014 - June 2015
Houghton Mifflin Harcourt September 2012 - April 2013
Microsoft July 2011 - November 2012
Microsoft February 2010 - July 2011
Microsoft June 2004 - February 2010
Blue Cross and Blue Shield of North Carolina September 2003 - June 2004
Eduprise/Collegis June 2002 - May 2003
East Program Management August 1998 - May 2002
University of North Carolina January 1996 - January 1999
Skills
Cloud Computing, Professional Services, Account Management, Sales Management, Educational Technology, Business Development, Partner Management, Strategic Partnerships, Leadership, CRM, Strategy, SaaS, Enterprise Software, Sales Process, Program Management, Management, Business Alliances, Business Strategy, Solution Selling
Education
University of North Carolina at Chapel Hill
Master's degree
University of Virginia
Bachelor of Arts (B.A.)
BCBSNC August 2014 - Present
BCBSNC March 2013 - August 2014
Blue Cross and Blue Shield of North Carolina May 2011 - March 2013
Bed Bath & Beyond June 2010 - May 2011
RuffaloCODY December 2008 - April 2009
Blockbuster Video June 2007 - December 2008
Skills
Business Objects, Project Management, Project Coordination, Business Analysis, Data Analysis, SharePoint, SDLC, Agile & Waterfall..., InfoPath Forms, InfoPath, Lean Thinking, Lean Six Sigma, HP Quality Center, Jenkins, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Meeting Planning, Meeting Scheduling, Meeting Facilitation, Process Improvement, Crystal Xcelsius, Siebel 7.x, Customer Service, SQL, Vendor Relations, Visio
Education
University of North Carolina at Chapel Hill 2004 — 2010
Bachelor of Arts, Communications Studies
University of Colorado Denver 2014 — 2014
Business Analysis Practitioner Certification, Business Analysis
University of North Carolina at Charlotte 2006 — 2007
N/A, Communications Studies
Accreditation Commission for Health Care, Inc. (ACHC) January 2015 - Present
Accreditation Commission for Health Care, Inc. (ACHC) July 2014 - December 2014
Pharmacy Compounding Accreditation Board (PCAB) a subsidiary of APhA, Washington, D.C. April 2013 - July 2014
Blue Cross Blue Shield of North Carolina November 2012 - April 2013
Blue Cross and Blue Shield of North Carolina January 2010 - November 2012
Blue Cross and Blue Shield of North Carolina April 2006 - January 2010
Skills
Healthcare, Healthcare Information..., Training, Data Analysis, Program Management, Research, Accreditation, Quality Improvement, Quality Assurance, Customer Service, Account Management, Time Management, Microsoft Office, Microsoft Excel, Reporting & Analysis, Social Media, Team Building, Process Improvement, Strategic Planning, Healthcare Management, PowerPoint, Pharmaceutical Industry, Management, Pharmacy, Healthcare Industry, Leadership, Cross-functional Team..., Access, Project Management, Hospitals
Education
University of North Carolina at Greensboro
Bachelor of Arts, English
Blue Cross and Blue Shield of North Carolina August 2015 - Present
Blue Cross and Blue Shield of North Carolina November 2014 - July 2015
City of Asheville February 2014 - March 2015
Skills
Organization &..., Non-profit Volunteer, Student Development, Volunteer Management, Customer Engagement, Community Outreach, Research, Conference Organization, Conference Registration, Conference Coordination, Operations Management, Data Analysis, Policy Writing, Program Development, Employee Wellness..., Health Communication, Public Health Education, Interpersonal..., Public Speaking, Customer Service, Social Media
Education
University of North Carolina at Asheville
Bachelor of Science (BS), Health and Wellness Promotion
Blue Cross and Blue Shield of North Carolina January 2015 - Present
RTX - Resort Travel & Xchange September 2013 - September 2014
Skills
Mathematics, Physics, Data Analysis, Electrical Engineering, repair, Customer Satisfaction, Business Analysis, Customer Service, Insurance, Leadership, Management, Microsoft Excel, Microsoft Office, Outlook, Process Improvement, Research, PowerPoint
Education
University of North Carolina at Asheville 2008 — 2013
Bachelor of Science (B.S.), Applied Physics
Blue Cross and Blue Shield of North Carolina April 2015 - Present
Learning Together, Inc January 2014 - Present
BCBSNC June 2013 - March 2015
Quintiles May 2012 - May 2013
Skills
SAS programming, Biostatistics, Clinical Trials, Java, Microsoft Office, Data Analysis, Tutoring, Marketing Analytics, Customer Segmentation..., Third Party Vendor..., Licensed Life & Health..., Marketing Automation, Adobe Analytics, Tableau, Analytics
Education
University of North Carolina at Chapel Hill 2009 — 2013
Bachelor of Science (B.S.), Biostatistics and Mathematics
Blue Cross and Blue Shield of North Carolina September 2015 - Present
BCBSNC June 2011 - Present
BCBSNC September 2001 - June 2011
UnitedHealthcare March 1999 - September 2001
Healthsource Provident January 1997 - March 1999
Charlotte Institute of Rehabilitation January 1995 - January 1997
Carolinas Healthcare System January 1990 - January 1995
Skills
Healthcare, Leadership, Medicaid, Hospitals, Management, Healthcare Industry, Patient Advocacy, Customer Service, Home Care, Sales, Health Policy
Education
Carolinas College of Health Sciences, Charlotte, NC
Associate in Applied Science Degree in Nursing
University of North Carolina at Charlotte
Associated Health Science Studies
Blue Cross and Blue Shield of North Carolina November 2014 - Present
Blue Cross and Blue Shield of North Carolina May 2013 - November 2014
Blue Cross and Blue Shield of North Carolina July 2010 - May 2013
New England Financial January 2008 - April 2010
Department of the Navy May 2009 - August 2009
Skills
Microsoft Office, Insurance, Health Insurance, Access, Term Life Insurance, Microsoft Excel, SharePoint, Underwriting, Organization, Project Management, Efficiency, Analysis, Negotiation, Process Improvement, Sales, Team Leadership, Customer Service, Risk Management, Budgets, Marketing
Education
University of North Carolina at Chapel Hill 2013 — 2015
Master of Business Administration (MBA)
University of North Carolina at Chapel Hill 2006 — 2010
Bachelor of Arts (BA), Economics and Public Policy
West Carteret High School 2002 — 2006
Blue Cross and Blue Shield of North Carolina September 2014 - Present
Xerox September 2012 - July 2014
Trident Marketing September 2011 - September 2012
DirectSattv LLC February 2008 - September 2012
Trident Marketing February 2008 - September 2011
DirectSattv LLC April 2007 - February 2008
Skills
Customer Satisfaction, Call Centers, Customer Service, Leadership, Troubleshooting, Invoicing, Human Resources, Software Installation, Interviews, Account Management, Sales, Team Leadership, Process Improvement, Team Building, Marketing, Microsoft Office, Salesforce.com, Spreadsheets, Project Management, Cross-functional Team...
Education
University of Phoenix 2014 — 2016
Associate’s Degree, Hospital and Health Care Facilities Administration/Management, Sophmore
Olympic Senior High 1996 — 2000
Diploma, General Studies
Blue Cross and Blue Shield of North Carolina June 2014 - Present
Williams Mullen August 2007 - June 2014
Williams Mullen August 2007 - January 2012
U.S. Court of Appeals for the Fourth Circuit August 2005 - August 2007
Ellis & Winters LLP August 2003 - August 2005
U.S. Court of Appeals for the Eleventh Circuit August 2002 - August 2003
N2K 1998 - 1999
Blue Note Records 1994 - 1998
Skills
Unfair Trade Practices, Litigation, Class Actions, Trade Secrets, Competition Law, Insurance, Commercial Litigation, Civil Litigation, Document Review, Product Liability
Education
University of Georgia School of Law 1999 — 2002
JD
Vassar College 1990 — 1994
BA, Psychology
Blue Cross and Blue Shield of North Carolina January 2014 - Present
Blue Cross and Blue Shield of North Carolina October 2012 - January 2014
Blue Cross and Blue Shield of North Carolina March 2011 - October 2012
Re/Max One Realty August 2010 - March 2011
The Select Group September 2003 - April 2010
Education
University of North Carolina at Chapel Hill 2000 — 2004
Bachelor of Science, Business Administration
Blue Cross and Blue Shield of North Carolina August 2015 - Present
BLUECROSS BLUESHIELD OF NORTH CAROLINA August 2011 - Present
Blue Cross Blue Shield of North Carolina April 2002 - July 2011
RBC Bank September 1999 - April 2002
Skills
Insurance, Analysis, Process Improvement, Medicare, Health Insurance, Claim, Six Sigma, Management, Business Process..., Business Requirements, Requirements Gathering, HIPAA, SDLC, User Acceptance Testing, Managed Care, Testing, Software Documentation, Coordination of Benefits, Business Analysis, Agile Methodologies, Quality Assurance, Lean Thinking, Requirements Analysis, Access, Provider Relations, Customer Service, Employee Benefits, Risk Management, Leadership, Lean Tools, SharePoint, Agile Methodolgy, Agile & Waterfall..., PowerPoint, Visio, Health Policy, Functional..., Functional Testing, Cross-functional Team..., Team Leadership, Meeting Planning, Leading Meetings
Education
The Johns Hopkins University
BA
The Johns Hopkins University
Aetna August 2014 - Present
Aetna July 2013 - August 2014
Rack Room Shoes May 2008 - July 2013
Center for American Progress January 2013 - April 2013
Blue Cross and Blue Shield of North Carolina May 2012 - July 2012
UNC School of Government September 2009 - July 2011
Skills
Microsoft Office, PowerPoint, Prezi, Facebook, Twitter, Salesforce.com, Project Management, Customer Service, Process Improvement, Project Design, Strategic Planning, Strategy, Research, Quantitative Research, Data Analysis, Stata, WordPress, Business Objects, Instagram
Education
UNC Chapel Hill 2009 — 2013
B.A. Public Policy
Blue Cross and Blue Shield of North Carolina June 2015 — Present
Appraisal Nation April 2014 — June 2015
The Project Division December 2013 — June 2015
Alphanumeric Systems June 2013 — December 2013
Winder Technologies, Inc. 2004 — 2013
Hope Community Resources 2002 — 2007
Leap Wireless / Cricket Communications 1999 — 2002
Skills
Vendor Management, Lean Six Sigma, Program Management, CRM, Operations Management, Contract Negotiation, SaaS, Leadership, Project Management, Executive Management, Change Management, Business Analysis, IT Strategy, Management, Process Improvement, Cross-functional Team, Policy Development, Capital Budgeting, HIPAA/SOX Compliance, IT Management, SaaS, Global Management, Integration, SDLC, Security, Networking, Cisco Technologies, Cloud Computing, Disaster Recovery, ITIL, Active Directory, Network Administration, E-commerce, Enterprise Architecture, Quality Assurance, Training, Business & Technical..., SharePoint, R&D Management, Disaster/Recovery..., Operating Budgets, Information Technology, Consulting, Strategy, Business Process Excellence
Education
Fonville Morisey Real Estate School 2014 — 2014
Broker, Real Estate Broker
Project Management Institute (National and Raleigh, NC Chapter) 2008 — 2009
Project Management Professional (PMP), Information Technology Project Management
University of Phoenix 2003 — 2008
Bachelor of Science (B.S.), Computer Science / Information Technology, 3.98
University of Central Arkansas 1991 — 1995
Bachelor of Science (B.S.), Major: Biology/PT; Minor: Computer Science
North Carolina State University 2017 — 2017
Lean Six Sigma - Green Belt
Blue Cross and Blue Shield of North Carolina 2011 - Present
WNCN 2007 - 2011
WDRB News 2005 - 2007
Media General - WNCT 2003 - 2005
Skills
Broadcast Journalism, Creative Writing, Communications Planning, Corporate Communications, Internal Communications, Video Editing, Change Management
Education
University of Delaware 1999 — 2003
Bachelor of Arts (BA), Mass Communications
Blue Cross and Blue Shield of North Carolina August 2015 - Present
BCBSNC July 2014 - July 2015
CareFirst BlueCross BlueShield December 2006 - June 2014
CareFirst BlueCross BlueShield November 2004 - November 2006
CareFirst BlueCross BlueShield January 2002 - October 2004
Aetna June 2000 - December 2001
Ascendia September 1997 - June 2000
Skills
Reimbursement Strategy,..., Data Analytics, Medicare/Medicaid..., Healthcare Reimbursement, Coaching Staff, Networks Management, Pricing Strategy, Pricing Analysis, Competitive Analysis, Microsoft Excel, NetworX Pricer..., Microsoft Access, Microsoft PowerPoint, Project Management, Ancillary Reimbursement..., Healthcare Consulting, Health Insurance, Access, Healthcare, Software Documentation, PowerPoint, Managed Care, Process Improvement, Insurance
Education
The Johns Hopkins University - Carey Business School 1999 — 2002
MBA, Management
Towson University 1995 — 1998
Bachelors, Health Care Administration/Business
University of Maryland College Park 1994 — 1995
Thomas Stone High School 1990 — 1994
Blue Cross and Blue Shield of North Carolina July 2015 - Present
Cardinal Innovations Healthcare Solutions July 2013 - July 2015
Cardinal Innovations Healthcare Solutions April 2012 - July 2013
OPC Area Program November 2005 - March 2012
OPC Area Program May 2000 - November 2005
NC General Assembly July 1998 - January 2000
Page & Page Attorneys 1989 - 1997
Skills
Social Services, Mental Health, Program Development, Research, Behavioral Health, Quality Improvement, Life Transitions, Nonprofits, Program Evaluation, Microsoft Office
Education
UNC Chapel Hill 1995 — 1998
Masters, Social Work
UNC Chapel Hill 1986 — 1990
BA, Psychology
NBCUniversal, Inc. March 2015 - Present
Michael Kors October 2012 - March 2015
Robert Half Technology June 2012 - October 2012
Marchon Eyewear April 2012 - June 2012
IBM May 2010 - April 2012
KVF Distribution, Inc. May 2008 - May 2010
PalletOne Inc. December 2007 - May 2008
Prestige Maintenance USA July 2006 - December 2007
Blue Cross and Blue Shield of North Carolina July 2004 - July 2006
Skills
Organizational..., PeopleSoft, Workers Compensation, Payroll Administration, FMLA, Employee/Labor Relations, Lawson, Benefits Administration, New Hire Orientation, HRIS, Compensation, Recruitment/Retention, Talent Acquisition, Onboarding, Applicant Tracking..., Performance Management, College Recruiting, Succession Planning, HR Policies, Interviewing, Hiring, Technical Recruiting, Full-cycle Recruiting, Employee Benefits, Labor Relations, Benefits, Performance Appraisal, Payroll, Employment Law, ADP, Orientation, Job Descriptions, Policy, Payroll Processing, Compliance, EEO, Sourcing, Affirmative Action, Background Checks, Talent Management, Employee Relations, Legal Compliance, Recruiting, SDLC, Deferred Compensation, Screening, ADP Payroll, Benefits Negotiation, Industrial Relations, Interviews
Education
Mount Olive College 2006 — 2009
Bachelors of Science, Management and Organizational Development
Blue Cross and Blue Shield of North Carolina December 2013 - Present
ScottMadden, Inc. August 2008 - December 2013
AMERIGROUP Corporation 2004 - 2006
Amerigroup 2002 - 2004
Skills
Project Management, Cross-functional Team..., Competitive Analysis, Data Analysis, Analysis, Marketing Strategy, Benchmarking, Market Research, Talent Management, Valuation, Project Planning, Business Development, Market Analysis, Risk Management, Budgets, Operations Management, Shared Services, Microsoft Excel, IT Strategy, Forecasting
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2006 — 2008
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign
Bachelor of Science (BS)
Blue Cross and Blue Shield of North Carolina December 2014 - Present
TIAA-CREF January 2012 - December 2014
Wells Fargo Financial October 2010 - January 2012
Blue Cross and Blue Shield of North Carolina June 2006 - July 2009
Blue Cross Blue Shield January 2001 - June 2006
BB&T January 2000 - January 2001
Bank of America June 1996 - January 2000
Lockheed Martin / Integrated Business Services July 1996 - June 1997
CompConTech February 1996 - July 1996
Southern National Bank August 1994 - February 1996
Skills
Process Improvement, Business Analysis, Change Management, Disaster Recovery, Business Process, Management, Project Management, Integration, Leadership, Testing, Security, Business Requirements
Education
UNC-Charlotte 1990 — 1993
B.S, Management / Information Systems
University of North Carolina at Chapel Hill 1988 — 1990
BS, Business Administration/MIS
Blue Cross and Blue Shield of North Carolina September 2015 - Present
BCBSNC May 2013 - Present
Merge Healthcare February 2012 - February 2013
PHILIPS HEALTHCARE SYSTEMS April 2009 - January 2012
Misys Healthcare Systems April 2007 - May 2008
CSC 2004 - 2007
GlaxoSmithKline March 1999 - July 2004
Skills
Process Improvement, Project Implementation, HL7, RIS, PMP, Project Planning, Software Project..., DICOM, Radiology, Documentation, Healthcare Information..., Healthcare IT, Software Documentation, Cross-functional Team..., Management, Project Delivery, Six Sigma, Project Management, SDLC, Program Management, Medical Devices, Leadership, Change Management, Agile Methodologies, Training, Troubleshooting, Databases, Integration, Visio, Team Building, Business Process, Healthcare, Requirements Analysis, MS Project, Software Implementation, Vendor Management, SharePoint, Informatics, Testing, System Deployment, PACS, Agile Project Management, ITIL, PMO, Requirements Gathering, Information Technology, Business Analysis, Social Engineering, Security, IT Strategy
Education
University of North Carolina at Chapel Hill 1996 — 1998
BA, Psychology; Project Management Professional
Project Management Institute
Certification, Certified Associate in Project Management
BCBNC
Lean Practitioner
University of Colorado Denver
Practitioner Program in Business Analysis, Business Analysis
Blue Cross and Blue Shield of North Carolina April 2015 - Present
BCBSNC December 2010 - April 2015
BCBSNC March 2008 - December 2010
Rex Healthcare June 2006 - January 2008
Rex Healthcare 2001 - 2006
Rex Healthcare 1998 - 2001
UNC School of Medicine 1992 - 1998
Skills
Strategic Planning, Business Development, Market Research, Healthcare, Healthcare Management, Process Improvement, Team Leadership, Data Analysis, Program Management, Leadership, Cross-functional Team..., Strategy, Business Analysis, Management, Health Insurance, Analysis
Education
University of North Carolina at Chapel Hill 1996 — 1998
MHA, Health Administration
University of North Carolina at Chapel Hill 1992 — 1996
BSPH, Health Administration
ValueOptions, Inc.® November 2013 - Present
Blue Cross and Blue Shield of North Carolina June 2011 - November 2013
Blue Cross and Blue Shield of North Carolina June 2002 - June 2011
BCBSCNC November 1999 - June 2002
Skills
Change Management, Healthcare, Budgets, Employee Benefits, Business Analysis, Underwriting, Business Process, Analytics, Insurance, Health Insurance, Leadership, Strategy, Claim, Visio, Team Leadership, Analysis, Medicare, Business Requirements, HIPAA, PMP, Cross-functional Team..., Requirements Analysis, Program Management, Project Management, Account Management, Managed Care, Call Centers, Process Improvement, Team Building, Requirements Gathering, PMO, Health Policy, Project Planning, Business Intelligence, Data Analysis, SDLC, Customer Service, Vendor Management, Business Process..., Enterprise Architecture, Project Portfolio..., Strategic Planning, Healthcare Information..., Risk Management, HMO, Healthcare Industry, Management, Medicaid, Forecasting, Medicare Part D
Education
University of Michigan 1989 — 1994
Bachelor of Science (BS), Health/Health Care Administration/Management
Lumen Christi HS
University of Michigan
Master of Business Administration (M.B.A.), Finance
Blue Cross and Blue Shield of North Carolina May 2010 - Present
Governor Bev Perdue and Bev Perdue for Governor Campaign July 2007 - January 2010
Christine Jennings for Congress September 2006 - June 2007
Rod Smith for Governor January 2006 - September 2006
Adkins & Associates July 1998 - January 2006
Rep. Fred Lippman November 1996 - June 1998
Ron Klein for State Senate and Steve Feren for State Senate December 1995 - November 1996
Governor Lawton Chiles July 1995 - December 1995
Skills
Community Development, Community Outreach, Copywriting, Crisis Communications, Event Planning, Fundraising, Government, Healthcare, Leadership, Media Relations, Message Development, Nonprofits, Policy, Political Campaigns, Politics, Press Releases, Social Media, Strategic Communications, Public Relations, Strategic Planning, Newsletters, Research, Speech Writing
Education
University of Florida 1988 — 1995
MA, BA, Political Science and English
BCBSNC April 2012 - Present
Blue Cross and Blue Shield of North Carolina October 2000 - April 2012
Dennis Wicker for Governor 2000 - 2000
Progress Energy November 1998 - December 1999
Fayetteville Observer October 1986 - October 1998
Durham Sun 1986 - 1986
Skills
Crisis Communications, Strategic Communications, Media Relations, Internal Communications, Corporate Communications, Message Development, Public Relations, Editing, Speech Writing, Communications Planning
Education
University of North Carolina at Chapel Hill 2008 — 2011
MA, Health Administration
University of North Carolina at Chapel Hill 1982 — 1985
BA, Journalism
Blue Cross and Blue Shield of North Carolina April 2011 - Present
Verizon Wireless June 2007 - October 2010
Education
Mount Olive RTP 2015 — 2017
Health/Health Care Administration/Management
University of Maryland College Park 1990 — 1992
Social Work
Bioventus LLC March 2013 - Present
RTI Health Solutions June 2009 - February 2013
Pharmaceutical Advisory Group, LLC September 2008 - June 2009
Thought Leader Select, LLC November 2007 - June 2009
BlueCross BlueShield of Tennessee May 2007 - November 2007
Blue Cross and Blue Shield of North Carolina September 2003 - May 2007
SAS Institute, Inc. June 2002 - September 2003
Best Practices, LLC June 1999 - May 2001
Skills
Health Policy, Strategy, Healthcare, Market Access, Public Health, Competitive Intelligence, Market Research, Pricing, Health Insurance, Pharmaceutical Industry, Managed Care, Oncology, Cross-functional Team..., Data Analysis, Analytics, Segmentation, Market Analysis, Clinical Trials, Outcomes Research, Health Economics, Biotechnology, Regulatory Affairs
Education
The University of Sheffield 2015 — 2018
MSc, International Health Technology Assessment, Pricing and Reimbursement
London School of Economics and Political Science 2010 — 2013
Post-Graduate Diploma, Health Economics, Policy and Management
University of North Carolina at Chapel Hill 2005 — 2008
MHA, Healthcare Administration
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2001 — 2002
MBA, Business Administration
University of North Carolina at Chapel Hill 1996 — 1999
BA, Economics
Duke Health Technology Services & Duke Medicine September 2014 - Present
Blue Cross and Blue Shield of NC June 2011 - September 2014
BCBSNC 2008 - September 2014
Blue Cross and Blue Shield of North Carolina December 2006 - June 2008
Skills
Analytics, Budgets, Business Intelligence, Clinical Trials, Data Analysis, Data Management, Data Mining, Health Insurance, Healthcare, Managed Care, Management, Public Health, Personnel Management, Process Improvement, SAS, Health Policy, HIPAA, Healthcare Information..., Program Management, Project Management, Medicare, SQL, Public Speaking, Access, Statistics
Education
University of Minnesota-Twin Cities 1995 — 1999
MS, Epidemiology
University of North Carolina at Chapel Hill 1993 — 1995
MPH, Public Health (HBHE)
University of North Carolina at Chapel Hill 1984 — 1988
BSPH, Public Health (Health Behavior)
The Mommies Network February 2011 - October 2011
Ogletree Deakins July 2003 - August 2006
WSFCS August 2002 - May 2003
Ogletree Deakins October 2000 - July 2002
Blue Cross and Blue Shield of North Carolina June 1999 - October 2000
Education
University of North Carolina at Chapel Hill 1995 — 1999
BA, Journalism and Political Science
Blue Cross and Blue Shield of North Carolina April 2015 - Present
The Pantry, Inc. November 2010 - April 2015
TCL Institute, LLC August 2009 - December 2010
University of North Carolina at Charlotte August 2007 - May 2009
Raleigh News & Observer November 2003 - June 2006
Skills
Microsoft Excel, Data Analysis, Access, Finance, Budgets, Financial Modeling, Financial Analysis, Microsoft Office, Project Management, Financial Reporting, Customer Service, Variance Analysis
Education
University of North Carolina at Charlotte - Belk College of Business 2007 — 2009
MBA, Finance
University of Missouri-Columbia 1999 — 2003
Journalism
Blue Cross and Blue Shield of North Carolina April 2010 - Present
BCBSNC October 1999 - May 2010
BCBSNC April 2001 - May 2009
Skills
Medicare, Health Insurance, Insurance, Call Centers, Claim, Claims Management, Data Analysis, Employee Benefits, General Insurance, HIPAA, Leadership, Managed Care, Process Improvement
Education
University of North Carolina at Chapel Hill 1991 — 1995
BA, Sociology
BCBSNC February 2012 - Present
Blue Cross and Blue Shield of North Carolina 2005 - July 2012
Qualex March 2000 - March 2005
Skills
Call Center, Vendor Management, Process Improvement, Project Management, Program Management, Leadership, Coaching, Call Centers, Governance, Team Building, Business Analysis, Service Delivery, Integration, Business Process..., Cross-functional Team..., Change Management, SDLC, Management
Education
University of North Carolina at Chapel Hill 1999 — 2004
Bachelor of Education (BEd), Health and Physical Education/Fitness
University of North Carolina at Chapel Hill 1989 — 1994
BS, Education
Blue Cross and Blue Shield of North Carolina March 2012 - Present
BCBSNC January 2008 - March 2012
BCBSNC 1999 - 2008
Blue Cross and Blue Shield of North Carolina July 1999 - September 2000
Blue Cross and Blue Shield of North Carolina September 1997 - July 1999
Skills
SDLC, Requirements Analysis, Business Analysis, Business Requirements, PMP, Requirements Gathering, Visio, Software Documentation, Vendor Management, PMO, Process Improvement, Software Project..., Program Management, Project Portfolio..., Business Process, Business Process..., Integration, Resource Management, Agile Project Management, MS Project, Project Delivery, Enterprise Architecture
Education
University of North Carolina at Chapel Hill 1995 — 1997
BA, Psychology
Blue Cross and Blue Shield of North Carolina February 2009 - Present
McNeil Technologies, Inc. January 2000 - July 2008
Skills
Training, Administrative..., Travel Arrangements, Administration, Recruiting, Event Planning, Calendaring, Expense Reports, New Hire Orientations, Executive...
Education
Mount Olive College 2008 — 2011
BS, Business Administration: Management and Organizational Development; Minor in Human Resources
Liberty Healthcare Management/Capital Nursing and Rehab Center October 2010 - Present
UHS-Pruitt February 2010 - October 2010
Blue Cross and Blue Shield of North Carolina July 2006 - November 2009
Kindred Healthcare January 2005 - July 2006
Parkview Nursing and Rehab Center January 1999 - October 2003
Skills
Healthcare, Medicare, Healthcare Management, Project Management, Hospitals, Microsoft Excel, Nursing, Process Improvement, Customer Service, Business Analysis, HIPAA, EHR, EMR, Healthcare Consulting, Healthcare Information..., Home Care, Managed Care, Medicaid, Patient Safety, Healthcare Industry, Elder Care, Quality Improvement, Physician Relations, Patient Advocacy, Physicians
Education
University of Mount Olive 2007 — 2009
Bachelor's degree, Health/Health Care Administration/Management, 3.73
BA
Healthcare administration
Blue Cross and Blue Shield of North Carolina August 2013 - Present
Blue Cross and Blue Shield of North Carolina August 2013 - Present
NC DHHS/NC Division of Public Health/Vital Records Program June 2009 - February 2013
Blue Cross and Blue Shield of North Carolina 2005 - 2008
Blue Cross and Blue Shield of North Carolina 1999 - 2005
Blue Cross and Blue Shield of North Carolina 1996 - 1999
Blue Cross and Blue Shield of North Carolina 1993 - 1996
Skills
Public Speaking, Program Management, Strategic Planning, Team Building, Process Improvement, Team Leadership, Coaching, SAS programming, Requirements Analysis, Performance Appraisal, Budgets, Customer Service, Data Analysis, Research, Public Health, Strategy, Government, Leadership
Education
University of Michigan
MPH, Epidemiology
University of North Carolina at Chapel Hill
BS, Zoology
Berkshire Hathaway HomeServices California Properties August 2014 - Present
BCBSNC May 2014 - Present
Blue Cross and Blue Shield of North Carolina April 2013 - May 2014
Blue Cross blue Shield of Michigan May 2009 - April 2013
Skills
Customer Service, Microsoft Office, Insurance, Microsoft Excel, Leadership, Project Management, Management, Process Improvement, Strategic Planning, Team Building, Training, Change Management, Healthcare, Health Insurance, Outlook, Vendor Management, Access, Data Analysis, Leadership Development, Public Speaking, Call Centers, Business Analysis, Program Management, HIPAA, Customer Satisfaction, Medicare, Research, Analysis
Education
University of Michigan 1995 — 2000
Bachelor of Arts (B.A.), Behavioral Sciences
Bon Secours Health System January 2015 - Present
Bon Secours Health System August 2010 - January 2015
Newport News Public Schools January 2006 - August 2010
Southeastern Virginia Training Center, Commonwealth of Virginia September 2004 - December 2005
Western Tidewater Community Services Board October 2003 - September 2004
Christopher Newport University August 2002 - September 2002
Blue Cross and Blue Shield of North Carolina December 2000 - July 2002
Skills
HRIS, Recruiting, Onboarding, Performance Management, HR Policies, Benefits Administration, Talent Management, Talent Acquisition, Employee Benefits, Employee Engagement, Client/Hiring Manager..., Employee Relations, College Recruiting
Education
University of North Carolina at Chapel Hill 1998 — 2002
Bachelor of Arts (B.A.), Business/Corporate Communications
TIAA-CREF January 2012 - Present
IBM Global Business Services July 2010 - December 2011
Tata Consultancy Services July 2008 - July 2010
Blue Cross and Blue Shield of North Carolina April 2004 - May 2008
Cooperative Bank April 2003 - April 2004
Coastal Investment Advisors June 2002 - April 2003
Skills
Analysis, Financial Analysis, Investments, Business Intelligence, Insurance, IRR, Derivatives, Fixed Income, OLAP, Data Analysis, Budgets, Portfolio Management, Strategic Financial..., Analytics, Management, Finance, Requirements Gathering, Financial Services, Accounting, Business Process, Governance, Integration, Risk Management, Financial Modeling
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Bachelor of Science (B.S.), Business Administration, Finance
PAREXEL March 2015 - Present
GlaxoSmithKline August 2012 - March 2015
GlaxoSmithKline May 2008 - August 2012
GlaxoSmithKline June 2006 - May 2008
Blue Cross and Blue Shield of North Carolina September 2001 - June 2006
Duke University February 1994 - September 2001
Skills
Data Analysis, SAS, Analysis, Pharmaceutical Industry, Data Management, Analytics, Healthcare, SQL, SAS Programming, Statistics, Managed Care, Business Analysis, Clinical Trials, Clinical Research, Data Warehousing, Teradata, Data Visualization, Real World Evidence, CDM (Common Data Model), Spotfire, Business Objects, Cross-functional Team..., Management
Education
The University of Chicago 1992 — 1994
MA
Trinity College-Hartford 1988 — 1992
BA
Blue Cross and Blue Shield of North Carolina January 1977 - Present
Skills
IBM Mainframe, COBOL, Easytrieve Plus DB2 IMS, Easytrieve, IMS DB/DC, DB2, JCL, TSO, Microsoft Office, AS400 Cobol, Fault Analyzer File..., Abend-Aid, Health Insurance, Syncsort
Education
University of North Carolina at Chapel Hill 1974 — 1977
Masters of Science, Computer Science
Concord University, Athens WV 1970 — 1974
Bachelor of Science (BS), Bachelor of Science Education, Mathematics
Blue Cross and Blue Shield of North Carolina May 2015 - Present
Capitol Broadcasting/ 99.9 the Fan & 620 the Buzz October 2009 - May 2015
McClatchey Broadcasting, Sports Radio March 2005 - October 2009
Vilcom, WCHL 1360 AM December 2003 - March 2005
University Directories 1998 - 2003
Skills
Advertising, Marketing Communications, Broadcast, Social Media Marketing, Radio Advertising, Social Media, Salesforce.com, Sales Management, Marketing, Sales, Radio, Radio Broadcasting, Management, Digital Media, Public Relations, Social Networking, Advertising Sales, Media Planning, Integrated Marketing, Facebook, Marketing Strategy
Education
University of North Carolina at Wilmington 1995 — 1997
BS, Marketing
Louisburg College 1992 — 1995
Associates Degree
Westat October 2012 - Present
North Carolina Hospital Association March 2006 - October 2012
UNC Institute on Aging 2003 - 2005
LabCorp 1998 - 2000
Blue Cross and Blue Shield of North Carolina 1995 - 1998
BCBSNC May 1993 - 1995
RTI International November 1992 - May 1993
Health Care Financing Adminstration August 1989 - July 1991
Skills
Healthcare IT, Hospitals, Research, Healthcare, EHR, HIPAA, Patient Safety, Public Health, EMR, Managed Care, Clinical Research, Informatics, Quality Improvement, Healthcare Information..., Epidemiology, Healthcare Management, Data Analysis, Health Policy, Program Evaluation, Biostatistics
Education
University of North Carolina at Chapel Hill 2001 — 2005
PhD, Health Services Research
University of North Carolina at Chapel Hill 1991 — 1993
MSPH, Health Policy and Administration
University of Maryland Baltimore County 1985 — 1989
BA, Health Care Management
Blue Cross and Blue Shield of North Carolina October 2014 - Present
Blue Cross and Blue Shield of North Carolina July 2013 - October 2014
North Carolina Orthopaedic Clinic: Duke University Health System May 2006 - July 2013
OrthoPro, Inc. May 2006 - November 2007
Skills
Clinical Research, Healthcare, Hospitals, Healthcare Management, Social Media, Hypertension, EHR, Pharmacology, Healthcare Information..., Informatics, Strategic Planning, Process Improvement, Quality Reporting, Program Development, Performance Improvement, Leadership, Team Building, EMR, Healthcare Analytics, Health Policy, Medicare, FQHC, Health Insurance, Training, Clinical Data Management, Patient Safety, Managed Care, Healthcare improvement, Chronic Care Management, Access to Care, Quality Measures, Public Health, Marketing, Business Development, Data Analysis, Product Development, Management, Strategy, Analysis
Education
University of North Carolina at Chapel Hill 2011 — 2013
Masters Degree, Health Policy and Administration
University of North Carolina at Chapel Hill 2002 — 2006
Bachelor of Arts, Athletic Training & Sports Medicine
Blue Cross and Blue Shield of North Carolina January 2015 - Present
BCBSNC August 2012 - January 2015
South Granville Athletic Association March 2004 - November 2012
Professional Recovery Consultants February 2012 - August 2012
BCBSNC February 1989 - July 2009
Skills
Process Improvement, Customer Service, Leadership, Vendor Management, Management, Business Analysis, Health Insurance, Training, Program Management, Insurance
Education
Vance Granville Community College 2011 — 2012
Business Administrstion
University of North Carolina at Chapel Hill 1985 — 1987
NA, Business
BCBSNC June 2004 - Present
Blue Cross and Blue Shield of North Carolina September 2001 - June 2004
Centura Insurance Services April 1999 - September 2001
Allstate September 1996 - April 1999
Skills
Financial Reporting, Forecasting, Insurance, Financial Analysis, Accounting, Process Improvement, Excel, Financial Planning, General Ledger, Analysis, Reconciliations, Accruals, Variance Analysis, Business Objects, Crystal Reports, Report Writing, Journal Entries, Account Reconciliation, Strategic Financial..., Finance, Microsoft Excel
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1992 — 1996
BS, Business Administration
Blue Cross and Blue Shield of North Carolina December 2001 - Present
Foundation Health, a Florida Health Plan, Inc. July 1995 - February 2001
Skills
Insurance, Health Insurance, Healthcare, Process Improvement, Managed Care, Leadership, Training
Education
University of Miami 1989 — 1993
Bachelor's Degree, Marine Sciences
Red Hat May 2014 - Present
Red Hat October 2013 - Present
Red Hat February 2011 - October 2013
Red Hat January 2008 - February 2011
Red Hat January 2006 - January 2008
Thomas & Gibbs CPAs, PLLC September 2004 - January 2006
Blue Cross and Blue Shield of North Carolina May 2003 - September 2004
Skills
Accounting, SEC reporting, Technical Accounting, Financial Reporting, XBRL, Stock Compensation, Acquistions, Valuation, General Ledger, US GAAP, Public Speaking, Financial Accounting, Consolidation, Reconciliation, SEC filings, Account Reconciliation, SEC Filings, Auditing
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2003 — 2004
Masters, Accounting
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1999 — 2003
BSBA, Business Administration
Branch Banking and Trust 2006 - Present
Blue Cross and Blue Shield of North Carolina 2004 - 2006
Branch Banking and Trust 2001 - 2004
Eli Lilly and Company 2000 - 2001
Skills
Market Research, Analytics, SAS, Analysis, Qualitative Research, Product Development, Data Analysis, Marketing Research, Banking, Customer Insight, Competitive Intelligence, Survey Design, Business Analysis, Data Mining, Statistics, Competitive Analysis, Focus Groups, CRM, SPSS, Quantitative Research, Primary Research, Brand Equity, Online Research, Advertising Research, Questionnaire Design, Survey Research, Consumer Insight, Market Analysis, Consumer Behaviour, Project Management, Quantitative Analytics
Education
The BB&T Banking School 2013 — 2014
University of Georgia - Terry College of Business 1998 — 1999
MMR, Marketing Research
University of North Carolina at Chapel Hill 1995 — 1997
BS, Psychology
Blue Cross and Blue Shield of North Carolina
Skills
Financial Reporting, Sarbanes-Oxley Act, Internal Controls
Education
University of Florida
Quintiles May 2014 - Present
BCBSNC March 2013 - May 2014
Blue Cross and Blue Shield of North Carolina June 2005 - March 2013
UnitedHealthcare 2003 - 2005
Cigna 1995 - 2003
JCPenney 1992 - 1994
Skills
Program Management, Project Planning, Business Analysis, Process Improvement, Business Intelligence, Operations Management, Management, Driving Operational..., Program Delivery..., Change Champion, Strategic Thinking, Change Management, Business Transformation, Project Management, Leadership, Business Strategy, DMAIC, Cross Functional Team..., Strategic Planning, PMP, Business Process..., Impact Assessment, Lean Tools, Integration, Cross-functional Team..., Coaching, Continuous Improvement, Streamlining Complex..., Business Process Mapping, Team Building, Business Analysis..., Organizational..., PMO, Collaborative Problem..., Performance Management, Agile & Waterfall...
Education
University of Massachusetts, Amherst
Bachelor of Science (BS)
BCBSNC April 2013 - Present
Blue Cross and Blue Shield of North Carolina April 2006 - April 2013
PakMail August 2004 - January 2006
Skills
•5+ years professional..., Training, Call Centers, Insurance, Customer Service, Time Management, Claim, Accounts Receivable, Sales, Medical Records, CPT, Health Insurance, HIPAA
Education
University of Phoenix 2009 — 2011
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
CSC May 2013 - Present
Hewlett-Packard September 2010 - May 2013
UNC Health Care October 2007 - September 2010
Blue Cross and Blue Shield of North Carolina August 2002 - October 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Phoenix
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Blue Cross and Blue Shield of NC September 2014 - Present
Blue Cross and Blue Shield of North Carolina 2003 - 2014
Blue Cross and Blue Shield of North Carolina 2001 - 2003
Blue Cross and Blue Shield of North Carolina 2000 - 2001
Skills
Microsoft Office, Microsoft Excel, Agile Methodologies, Requirements Analysis, Project Management, SDLC, Databases, Software Documentation, Management, Java, Microsoft SQL Server, Visio, Integration, Team Leadership
Education
University of Mount Olive 2006 — 2010
Bachelor's degree, Health/Health Care Administration/Management
University of Mount Olive
Blue Cross and Blue Shield of North Carolina May 2007 - Present
Easter Seals UCP North Carolina & Virginia November 2005 - May 2007
Ceridian April 2005 - November 2005
Guardian Building Products April 2001 - April 2005
Phelps Dodge March 2000 - April 2001
Advance Auto Parts November 1996 - 2000
Shenandoah Life Insurance Company March 1992 - November 1996
United States Marine Corps January 1986 - March 1992
John Hancock Mutual life Insurance November 1982 - December 1984
Skills
Payroll, HRIS, Management, Employee Benefits, Benefits Administration, Human Resources
Education
University of New Hampshire 1978 — 1982
Bachelor of Science (BS), Business Administration, Cum Laude
Con-Val High School