Experience
Signature Healthcare  December 2014 - Present
Signature Healthcare  December 2013 - December 2014
Brown's Home   April 2013 - December 2013
Conifer Health Solutions   May 2010 - April 2013
Hardin Memorial Health  January 1999 - April 2010

Skills
Outlook, HIPAA, Invoicing, Spreadsheets, Auditing, Accounts Payable, Medicaid, Accounts Receivable, Microsoft Excel, Bookkeeping, Insurance, Meditech, Microsoft Word, Revenue Cycle, Customer Service, Healthcare, Payments, Epic Systems, Medical Billing, Credit Cards, Employee Training, Emdeon, E-Premise, Scanners, A/R collections, Accurate Record Keeping, Communication, Insurance Contracts, Long-term Care, Refunds, Resident Trust, IHN, Conexxus, Medicare, Management

Education
Elizabethtown Community and Technical College   2003 — 2005
26 credit hours, Accounting and Business/Management

LaRue County High School   1994 — 1998
High School Diploma, Accounting and Finance

Experience
DSS Dept of Social Services State of Louisiana  October 2014 - Present
Chambers Bail Bonds   October 2010 - Present
Conifer Health Solutions   October 2013 - 2014
Louisiana State University  July 2009 - 2014
Edwards and Hollis Attorneys at Law   June 2011 - August 2012
The Salvation Army  August 2011 - March 2012
LSU Health Sciences Center  June 2003 - July 2009

Skills
Organizational..., Microsoft Excel, Patience, Microsoft Word, Community Development, Independence, Patient Safety, Communication, Self Management, Problem Solving, Leadership Initiatives, Professional..., Perseverance, Healthcare, Policy, PowerPoint, General Insurance, Criminal Justice, Criminal Procedure, Administrative Law, Epic Systems, Higher Education, Leadership

Education
Grambling State University   2013 — 2015

Texas Southern University   2010 — 2012
Administration of Justice

Experience
The Cooper Institute  May 2015 - Present
OCI Holdings, LLC   June 2013 - December 2014
Lender Processing Services, Inc. (LPS)   June 2012 - May 2013
Conifer Health Solutions   October 2006 - October 2011
Tenet Healthcare  January 2006 - September 2006
Experian  January 2001 - June 2005
Nortel Networks  January 1999 - January 2001
Nortel Networks  January 1998 - January 1999
Nortel Networks  January 1997 - January 1998
MCI Telecommunications  January 1995 - January 1997

Skills
Employee Relations, Project Management, Organizational..., Team Leadership, Client Support, Analysis, Downsizing, Employee Engagement, Performance Management, Leadership Development, Change Management, Internal Communications, HRIS, Onboarding, Process Improvement, Coaching, Team Building, Strategic Planning, Employment Law, Workforce Planning, HR Policies, Organizational..., HR Strategy, Benefits, SPHR, Legal Compliance, Orientation, Human Capital Management, Employee Benefits, Compliance, Management Development, HR Consulting, Mentoring, Labor Relations, Compensation, Metrics Analysis, Workers Compensation, Restructuring, Succession Planning, Recruitment/Retention, FMLA, Employee Handbooks, Career Development, Employer Branding, Policy, Performance Appraisal, Interviewing, Organizational Change, Culture Change, Employee/Labor Relations

Education
Indiana University Bloomington   1980 — 1984
BS, Business/HR Management

Experience
Conifer Health Solutions   August 2015 - Present
Abundant Life Home Health Care   June 2013 - Present
IASIS Healthcare  October 2014 - August 2015
Pinellas Association For Retarded Children (inc)   November 2013 - September 2014
Urology Specialist of West Florida   June 2011 - October 2013
ATI Wellness   July 2011 - November 2011
Florida Urology Partners, LLP   October 2006 - May 2011

Skills
Urology, Tracheostomy, Ventilators, Detoxification, Autism Spectrum..., Prior Authorization, Medication..., Triage, Vital Signs, Trach Care, Patient Education, Patient Advocacy, LPN, Catheters, Infection Control, Oxygen Therapy, BLS, Activities of Daily..., Long Term Acute Care, Home Care, Injectable, Tube Feeding, Healthcare, EMR, Microsoft Office, Medical Terminology, CPR Certified, Clinical Research, Nursing, HIPAA, Healthcare Information..., Patient Safety, Medical Records

Education
Galen School of Nursing-Tampa Bay   2014 — 2015
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Pinellas Technical Education Center-Clearwater   2010 — 2011
LPN, Licensed Practical/Vocational Nurse Training

Hillsborough Community College   2008 — 2010
Associate of Arts (AA), Liberal Arts

Experience
Conifer Health Solutions   April 2014 - Present
Burnett Staffing Specialists / Choice Staffing Services  December 2011 - April 2014

Skills
Temporary Staffing, Recruiting, Internet Recruiting, Temporary Placement, Human Resources, Applicant Tracking..., College Recruiting, Staffing Services, Talent Acquisition, Technical Recruiting

Education
Howard Payne University   2006 — 2011
Bachelor of Science (B.S.), Psychology

Texas Woman's University

Experience
Conifer Health Solutions   October 2014 - Present
Conifer Health Solutions   October 2010 - October 2014
Jenny Craig  March 2009 - October 2010
Elite Personnel Services   March 1999 - April 2001
Bob Knight Photomarketing   January 1993 - May 1998

Skills
Performance Improvement, Hospitals, Healthcare, Medicaid, Medicare, Onboarding, HIPAA, Talent Management, Healthcare Management, Healthcare Information..., Applicant Tracking..., Revenue Cycle, Sales, Medical Terminology, Team Building, Healthcare Industry, Training, Employee Training, Interviews, Coaching, EMR, Managed Care, Revenue Cycle Management, Healthcare Consulting, Call Centers, Inbound Marketing, Leadership, Customer Service, Process Improvement, Management

Education
Florida State University
Bachelor's Degree, Psychology

Experience
Suncoast Solutions  February 2015 - Present
Conifer Health Solutions   August 2014 - January 2015
Emdeon  February 2013 - March 2014
Emdeon  March 2005 - February 2013

Skills
C#, C/C++, ASP.NET, HTML, XML, .NET, Visual Studio, Team Foundation Server, Microsoft SQL Server, MySQL, phpMyAdmin, OOP, SDLC

Education
Florida Metropolitan University   2000 — 2004
Bachelor of Science, Computer Science

Pennsylvania State University-Erie Campus   1996 — 1997

Experience
Federal Reserve Bank of Dallas  May 2015 - Present
Conifer Health Solutions   November 2013 - April 2015
TrailBlazer Health Enterprises  November 1989 - November 2012
McKinney Courier Gazette  November 1988 - November 1989

Skills
Writing, Editing, Copy Editing, Project Management, Customer Service, Internal Communications, Feature Articles, Marketing Communications, News Writing, Editorial, medical terminology, Photography, Interviews, Corporate Communications

Education
Eastfield College
Associate of Arts (A.A.)

University of North Texas
Bachelor's degree, Journalism

Experience
Conifer Health Solutions   January 2014 - Present
Cardon Outreach  August 2009 - January 2014
Minden Medical Center  January 2000 - March 2010

Skills
Budgets, Strategic Planning, Negotiation, Java, Microsoft Office, Microsoft Word, Microsoft Excel, McKesson STAR, Meditech, Medisoft, SAP

Education
Grambling State University   2013 — 2014
Master's degree, Criminal Justice and Corrections

Grambling State University   2008 — 2013
Bachelor of Science, Management

Experience
Conifer Health Solutions   March 2015 - Present
Argus Dental & Vision, Inc.   March 2014 - February 2015
Medifast, Inc  July 2011 - March 2014
Rose City Family Practice   March 2008 - 2010
Med Plus, LLC   May 2008 - June 2009
Mid-Michigan Health Center   March 2007 - November 2008
Hudson's Bar and Grill   March 2001 - November 2006

Skills
Customer Service, Sports Nutrition, Inventory Management, Wellness, Sales Management, Nutritional Counseling, Leadership, Account Management, Microsoft Office, Outlook, Marketing, Recruiting, Retail, Marketing Strategy, Advertising, Healthcare, Sales, Project Management, Microsoft Excel, Time Management, Sales Presentations, Training, Customer Retention, Customer Satisfaction, Team Building, Cold Calling, Public Speaking, Fitness

Education
Siena Heights University   2009 — 2010
BACHELOR OF ARTS, Multidisciplinary Studies

Jackson Community College
ASSOCIATES, GENERAL STUDIES

Northwest High School

Experience
Conifer Health Solutions   February 2015 - Present
Verizon Wireless  August 2006 - August 2012
The Home Depot  January 2002 - February 2005

Skills
Customer Satisfaction, Customer Service, Data Entry, Outlook, Troubleshooting, Technical Support, Microsoft Office, Sales, Microsoft Excel, CDMA, Administrative..., Access, Cellular Communications, Wireless, Telecommunications, Account Management, Call Centers, Leadership, Team Building, Office Management, Microsoft Word, Time Management, Management, Training, Team Leadership, Coaching, Customer Experience, Public Speaking, PowerPoint, Event Planning, Social Networking, Retail, HIPAA, Telephone Skills, Customer Retention

Education
University of Phoenix   2015 — 2016
Bachelor of Applied Science (BASc), Communication, General

Harper College   2002 — 2005
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections

Experience
LTBHS   March 2015 - Present
Conifer Health Solutions   November 2012 - March 2015
Humana  November 2011 - November 2012
Lincoln Trail Area Agency on Aging   March 2003 - December 2010

Skills
Communication, Highly personable, Multi Tasking, Task-oriented, Public Speaking, Solid computer skills, Supervising, Can Work Alone, Medical Terminology, Medicaid, Provider Relations, Medicare, Healthcare Industry, Team-oriented, Managed Care, PPO, Utilization Management, Affordable Care Act, Credentialing, Healthcare Consulting, Health Policy, Medical Compliance, ICD-10, Revenue Cycle, Customer Service, ICD-9, Healthcare

Education
Elizabethtown Community and Technical College
Associate's degree, Business, Management, Marketing, and Related Support Services

Experience
Recondo Technology  February 2014 - Present
Conifer Health Solutions   July 2013 - February 2014
St. Vincent Health System  March 2012 - July 2013
St. Vincent Health System  February 2012 - March 2012
Amedisys  2009 - 2011
Belk  2005 - 2009
Dillards  1997 - 2005

Skills
System Administration, Sales Management, Team Building, Leadership, Healthcare, Customer Service, Project Planning, Strategic Planning, Operations Management, Sales, Medicare, Training, Hospitals, Recruiting, Marketing, Business Analysis, Healthcare Management, Nonprofits, Event Planning, Administration, Management, Microsoft Excel, Insurance

Education
Harding University   1997 — 2002
B.A., Marketing/Management, Accounting

Experience
Conifer Health Solutions   March 2001 - January 2014
Reid Hospital & Health Care Services  March 2001 - January 2014
Reid Hospital  January 2001 - January 2014

Skills
Revenue Cycle, Medical Billing, EHR, Healthcare, HIPAA, EMR, Medicaid, Medical Terminology, Certified Revenue Cycle..., Government Billing, Healthcare Information..., Medicare, Healthcare Management, Hospitals, Healthcare Industry, Software Documentation, Revenue Cycle Management, Healthcare Consulting, Internal Audit, External Audit, Leadership, Process Improvement, Team Building, Training, Strategic Planning, Managed Care, Physicians, Microsoft Excel, Inpatient, Health Insurance

Education
Ivy Tech Community College   2014 — 2015
Associate of Science (A.S.), Business Administration, Management and Operations

Experience
UCLA Health  July 2015 - Present
Duggan HIM Services, Inc.   September 2010 - Present
Conifer Health Solutions   March 1995 - July 2015
Chestnut Hill Hospital, University of Pennsylvania Community Health Network   December 1991 - August 1994
Diversified Pharmaceutical Services  April 1987 - November 1991

Skills
PWC SMART Tool, Epic Systems, ICD-10-CM/PCS, ICD-9-CM, Consulting, Auditing, Inpatient, Quality Assurance, EHR, EMR, 3M Encoder, Remote Auditing, Health Information..., MS-DRG, DRG, APR DRG, SOI/ROM, Healthcare Information..., Healthcare Consulting, Healthcare, Medicare, Medical Records, Medical Coding, Clinical Documentation..., Hospitals

Education
Gwynedd Mercy University   1989 — 1991
Associate of Science (AS), Health Information Management

Archbishop Wood High School for Girls   1983 — 1987

Experience
Conifer Health Solutions   March 2015 - Present
Hook's Sushi Bar and Thai Food, Inc.   September 2014 - March 2015
Jimmy's Fish House and Iguana Bar   January 2012 - May 2013
Lighthouse Engineering, Inc.   July 2012 - February 2013
ECG Scanning and Medical Services   August 2010 - December 2011

Skills
Case Management, Healthcare, Time Management, Organization Skills, Team Building, Professional integrity, Nursing Care, CPR Certified, Customer Service, InterQual, Quality Patient Care, Allscripts, Cerner, Priority Management, Medication calculation..., Adherence to high..., Teamwork, Medical Records, Patient Education, Nursing Care..., Computer Proficiency, Physical Assessments, Care Plans, Patient Advocacy, Documentation, Insulin management, Sterile Technique, PPE, Urinary..., Nasogastric tube..., Nasal & tracheal..., Colostomy care, Chest tube monitoring, Wound Care, Comfort measures, Medical-Surgical, EKG, Microsoft Office, Social Media Marketing, Negotiation, Telemetry

Education
Galen College of Nursing - Tampa Bay   2014 — 2015
Associate's Degree, Registered Nurse, RN

Galen College of Nursing - Tampa Bay   2013 — 2014
Licensed Practical Nurse, LPN

Sinclair Community College   2007 — 2011
Associate's Degree, Liberal Arts and Sciences

Experience
Abilene Regional Medical Center  August 2014 - Present
Conifer Health Solutions   December 2008 - July 2014
Humana  April 2008 - December 2008
Humana  May 2005 - April 2008
RYDER MEDICAL GROUP   July 2004 - May 2005
NORTHEAST OB/GYN ASSOCIATES   July 2000 - July 2004
SOUTHWEST GENERAL HOSPITAL  October 1999 - July 2000
CITY OF ABILENE  April 1997 - May 1999

Skills
HTML, C++, C, Contractual Agreements, Contract Negotiation, Appeals, Operations Management, Report Writing, Published Author, Healthcare, HIPAA, EMR

Education
The University of Texas at Arlington   2014 — 2015
Bachelor's degree, Registered Nursing/Registered Nurse

The University of Texas at Arlington   2014 — 2016
Master's degree, Registered Nursing, Nursing Administration

Hardin-Simmons University   1987 — 1989
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Hardin-Simmons University   1987 — 1989
Associate Degree, Nursing

Experience
Conifer Health Solutions   January 2015 - Present
Mary Kay Inc.  April 2011 - Present
Community Memorial Hospital  September 2009 - June 2011

Skills
Beauty Industry, Cosmetics, Skin Care, Makeovers, Fragrance, Makeup Artistry, Gifts, Customer Service, Team Building, Sales, Skin Care Products

Education
Lutheran Theological Southern Seminary   2003 — 2005
Master of Arts, Religion-Christian Education, Congregational Ministry & Pastoral Care

Jacksonville University   1998 — 2002
Bachelor of Science, Psychology & Sociology

Experience
Conifer Health Solutions   April 2006 - Present

Skills
HIPAA, Healthcare Management, Healthcare, Hospitals, Revenue Cycle, Medicare, Medical Billing

Education
Imperial High School, Imperial CA   1978 — 1981
Diploma

Imperial Valley College
Licen

Experience
UAB Medicine  October 2014 - Present
Conifer Health Solutions   May 2013 - Present
Tenet Healthcare: North Fulton Hospital   November 2011 - May 2013
State of Georgia  January 2011 - November 2011
Contract Work  January 2001 - January 2011
Newton County Department of Family and Children Services   September 2008 - December 2010
Wetzel County Schools  February 2006 - May 2008
Hundred Pool   May 2002 - September 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Revenue Cycle, Medicare, Medical Terminology, HIPAA, Healthcare, Access, Managed Care, Medicaid, Case Managment, Case Management, Hospitals

Education
Fairmont State University   2002 — 2008
Bachelor of Applied Science (B.A.Sc.), Family and Consumer Sciences/Human Sciences

Hundred High School   1999 — 2002

Experience
Conifer Health Solutions   March 2008 - March 2013
Dmed Consulting   2005 - 2008
PROMINA Health System  October 1995 - October 2001

Skills
Accounts Receivable, Customer Service, Hospitals, Revenue Cycle, HIPAA, Medicare, Healthcare, Managed Care, Meditech, Revenue Cycle Management, Medical Records, Healthcare Industry, Health Insurance, Microsoft Excel, Outlook, Microsoft Office, Insurance, Data Analysis, Health Information..., Healthcare Consulting, Medicaid, ICD-9, Invoicing

Education
ITT Technical Institute-Troy

Experience
Conifer Health Solutions   October 2010 - Present
Conifer Health Solutions   September 2010 - Present
Precyse Solutions  December 2009 - September 2010
Precyse Solutions  May 2002 - September 2010
Precyse Solutions  March 2000 - December 2009
MediHealth Outsourcing   February 2000 - July 2002
Precyse Solutions  September 2001 - May 2002
Precyse Solutions  January 2001 - January 2002
DC General Hospital - Contractor   January 1996 - January 1997

Skills
Personality/People..., Intrinsically Motivated, Musical, Talent Management, Musical Theatre, Health Information..., Interviews, HIPAA, Leadership, Human Resources, Process Improvement, Sourcing, Hiring, Recruiting, Management, Healthcare Information..., Time Management, EMR, Strategy, Revenue Cycle, Staffing Services, Healthcare, Medical Coding, Hospitals, Internet Recruiting, Medical Records, Temporary Placement, Outsourcing, EHR, Business Development, CPT, Contract Management, Epic Systems, Managed Care, Software Documentation, Medicare, Medical Billing, Business Planning, Networking, Cold Calling, ICD-9, Medical Terminology, Customer Service, Finance, Negotiation, Healthcare Consulting, Physicians, Healthcare Management, Business Strategy, Meditech

Education
Gwynedd-Mercy College   1997 — 1998
RHIT, Health Information Management

Philadelphia College of   1983 — 1987
ArtsBachelor of Arts, Music

University of The Arts   1982 — 1987
BM, Opera/Performing Arts

Gwynedd Mercy University
Health Information Management Program

Experience
Booz Allen Hamilton  March 2013 - Present
eMason, Inc.   January 2012 - March 2013
eMason, Inc.   January 2012 - March 2013
Conifer Health Solutions   December 2007 - December 2012
Bankers Insurance  November 2004 - December 2006

Skills
Management, Human Resources, Visio, Leadership, Recruiting, SharePoint, Software Documentation, Interviews, Program Management, Budgets, Customer Service, Business Analysis, SDLC, Employee Benefits, Change Management, Requirements Analysis, Sourcing, Business Process..., Software Project..., Analysis, Quality Assurance, Windows, PowerPoint, SQL, Agile Methodologies, Sales, Certified...

Education
Eckerd College   1999 — 2003
Bachelor of Arts, International Business

Boca Ciega High School
Diploma, Business

Experience
Conifer Health Solutions   December 2014 - Present
PROFESSIONAL DYNAMIC NETWORK   January 2001 - Present
Rush University Medical Center  January 2004 - December 2014
KFORCE  August 2008 - May 2009
ST. BERNARD HOSPITAL  July 2007 - January 2009
St. Francis Hospital  January 2001 - January 2004

Skills
Medical Coding, HIPAA, EMR, Medical Records, Healthcare Information..., Health Information..., Medical Terminology, CPT, Healthcare, Medicare, Healthcare Management, Revenue Cycle, Hospitals, ICD-9, EHR, Medical Compliance, ICD-10, Epic Systems, HCPCS, Meditech, Invoicing, Healthcare Industry, Inpatient, Access, JCAHO, Informatics, Physicians, Medical Billing, Nursing, Practice Management, Healthcare Consulting, Credentialing, Accounts Receivable, Revenue Cycle Management, Data Entry

Education
Keller Graduate School of Management of DeVry University   2002 — 2006
MBA, Masters of Business Administration

Illinois State University   1997 — 2001
BS, Health Information Management; Registered Health Information Administrator

Experience
Conifer Health Solutions   September 2005 - May 2014
Malden Mills  1983 - 1997

Skills
Microsoft Word, HRIS, Kronos, Taleo, Microsoft Office 2007, Microsoft Works, Administration, Social Media, Payroll, HRMSWeb, Excel, Internet, Word, Microsoft Office, Office Administration, Employee Relations, Applicant Tracking..., Organizational..., Onboarding, Human Resources, Microsoft Excel, Employee Benefits, Recruiting, FMLA, Process Improvement, Customer Service, Team Building

Education
Franklin Pierce College
Associates, Liberal Arts and Sciences, General Studies and Humanities

north andover high

Experience
Conifer Health Solutions   December 2014 - Present
Wags and Wiggles   July 2014 - December 2014
University of Washington Medical Center  December 2013 - June 2014
Cardon Outreach  January 2012 - December 2013
Outreach Services  June 2010 - 2012
Outreach Services  2004 - 2010
Central Washington Hospital  2000 - 2003
Wenatchee Parks and Recreation   2000 - 2003

Skills
Patient Advocacy, Medicaid, Healthcare Management, Hospitals, Healthcare, Case Managment, HIPAA, Social Services, Medicare, Revenue Cycle, Managed Care, Healthcare Information..., Health Insurance, Revenue Cycle Management, Data Entry, Cpr Certified, Epic Systems

Education
Eastern Washington University   2006 — 2007
MSW, Social Work

Eastern Washington University   2002 — 2004
BSW, Social Work

Eastern Washington University   2002 — 2004
Minor in Alcohol and Drug Studies with an Emphasis in Prevention, Alcohol and Drug Studies

Experience
Conifer Health Solutions   April 2011 - Present
Northrop Grumman Information Systems  November 2008 - April 2011
iSky, Inc.   July 2005 - August 2008

Skills
System Administration, Linux System..., Dell PowerEdge Servers, Dell Switches, Active Directory, VMware ESX, DNS, Subversion, Trac, Nagios, Red Hat Linux, CentOS, Windows Server 2008, Windows Server 2003, Network Administration, Linux, DHCP, ElasticSearch, Firewalls, Troubleshooting, WSUS, Virtualization, Netbackup, Apache, IIS, Backup Exec, Syslog, vSphere, Sonicwall, Switches, SAN, Security, Desktop Support, A+ Certified, Ubuntu, Windows Server, VMware, Disaster Recovery, Microsoft Exchange, Technical Support

Education
Frostburg State University   1998 — 2000

Experience
Conifer Health Solutions   January 2013 - Present
Dell Services  January 2010 - December 2012
Dell Perot Systems  2000 - July 2010
IPN Network  1993 - 1999

Skills
Revenue Cycle, Healthcare, Accounts Receivable, Account Management, Process Improvement, Team Building, HIPAA, Operations Management, Medicare, Healthcare Information..., CRM, Business Development, Leadership, EHR, Customer Service, Training, Managed Care, Health Insurance, Medicaid, Healthcare Management, Medical Billing

Education
Florida State University - College of Business   1985 — 1990
BS, Finance & Multinational Business

Experience
Conifer Health Solutions   September 2011 - Present

Skills
Analytical Skills, Skilled Multi-tasker, Intuitiveness, Customer Service, Healthcare, Computer Proficiency, Microsoft Excel, Microsoft Word

Education
Florida State University   2015 — 2017
Bachelor of Science (BS), Computer Science

St. Petersburg College   2009 — 2015
Associate of Arts (A.A.), General Studies

Experience
Conifer Health Solutions   August 2015 - Present
Arizona Priority Care  February 2014 - August 2015
Heritage Provider Network - Arizona Priority Care Plus   October 2013 - February 2014
Heritage Provider Network - Arizona Priority Care Plus   April 2013 - October 2013
Banner Health  May 2012 - April 2013
AB Staffing Solutions  November 2009 - June 2012

Skills
Credentialing, Quality Assurance, Compliance, Utilization Management, Healthcare, JCAHO, Physician Relations, HIPAA, Physicians, Hospitals, Medicaid, Medicare, Managed Care, Healthcare Industry, Medical Staff..., Healthcare Management, NCQA, Medical Terminology, Accreditation, Medical Compliance, Health Policy, Quality Improvement, NextGen, HEDIS, Utilization Review

Education
Grand Canyon University   2013 — 2014
Master of Science (MS), Healthcare Administration

TUI University   2011 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management

Experience
Conifer Health Solutions   June 2015 - Present
Conifer Health Solutions   June 2014 - June 2015
Conifer Health Solutions   February 2013 - June 2014
ECPI University  June 2012 - February 2013
Novant Health  May 2005 - July 2012
Inova Health System  August 2001 - October 2006

Skills
Fluent in Spanish, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, AllScripts, Receivables Manager, Denials Manager, LastWord, Meditech, Midas, Nursing, Patient Education, Healthcare Management

Education
George Mason University
Bachelor of Science, Registered Nursing

Experience
Conifer Health Solutions   January 2015 - Present
TeamHealth  November 2004 - January 2015
National Insurance Crime Bureau  January 2000 - November 2004

Skills
Healthcare Management, Healthcare, Hospitals, Medicare, Medicaid, Physician Relations, EMR, HIPAA, Case Management, Managed Care, Healthcare Information..., Medical Terminology, Revenue Cycle, Practice Management, Utilization Management, Meditech, Emergency Medicine, CPT, Credentialing, Quality Improvement, Emergency Room, Medical Records

Education
Illinois State University   1996 — 1999
Bachelor's degree, Criminal Justice/Business

Lewis University
Master of Business Administration (MBA)

Experience
Chicago Puppet User Group   September 2015 - Present
Hazel Crest Park District Board of Commissioners   May 2015 - Present
Hackathon   May 2014 - Present
Tigris Digital   December 2013 - Present
Faith Movers Church   July 2012 - Present
Conifer Health Solutions   April 2015 - July 2015
Hazel Crest Park District Board of Commissioners   May 2014 - May 2015
Village of Hazel Crest  July 2013 - May 2015
Exelon  May 2014 - September 2014
University of Chicago Hospitals  November 2012 - November 2013

Skills
Adobe Creative Suite, Microsoft Office, Strategic Planning, Research, Microsoft Word, Public Speaking, Government, Database Administration, Web Site Production, Contract Management, Analysis, Access, Strategy, Microsoft Excel, Community Outreach, HTML, Blogging, Data Analysis, Project Management, CSS, SQL, Matlab, Leadership, Outlook, Visio, Policy, WordPress, Financial Analysis, Linux, PowerPoint, Start-ups

Education
Free Code Camp   2015 — 2015
Certificate in Full Stack Web Development, Computer Software Engineering

Northwestern University   2006 — 2011
Bachelor of Science, Education & Social Policy

Hillcrest High School   2002 — 2006
Diploma, General Studies

Experience
Conifer Health Solutions   2014 - Present
Logan's Roadhouse  September 2011 - February 2013

Skills
Typing, Medical Terminology, Health Insurance, Computing, Digital Designs, Human Resources for..., Medical Imaging, Oncology, Infusion Centers, OB/GYN

Education
Georgia Northwestern Technical College   2011 — 2019
Business Administration Tech, Business Administration and Management, General

Dade County High School   2007 — 2011
High School Diploma, Business, Management, Marketing, and Related Support Services

Experience
Conifer Health Solutions   January 2013 - Present
Jewish Hospital & St. Mary's HealthCare/Kentucky One Health   April 2012 - December 2012
Cogent HMG  June 2011 - March 2012
Jewish Hospital & St. Mary's HealthCare   June 2002 - June 2011
Jewish Hospital & St. Mary's HealthCare   February 1998 - June 2002
Jewish Hospital & St. Mary's HealthCare   June 1997 - February 1998

Skills
Healthcare, Nursing, Utilization Management, Care Management, Discharge Planning, Healthcare Management, Case Management, Allied Health, Hospitals, Documentation, Acute Care, HIM, ICD-9, CDS, Case Managment, Software Documentation, Wound Care, Medical/Surgical, Medical Coding, Medicine, Medical-Surgical

Education
Jefferson Community College   1992 — 1997
Associate Degree, Applied Science, Nursing

Experience
Conifer Health Solutions   November 2011 - November 2014
LifeCare Management Services  May 2010 - November 2011
ESI Healthcare Business Solutions  January 2009 - February 2010
MedAssets  July 2004 - November 2008
Per-Se Technologies  July 2001 - April 2003
The Medical Management Institute  August 1999 - April 2001

Skills
Revenue Cycle, Medicare, Hospitals, Physicians, Project Management, Healthcare Consulting, Healthcare Management, Performance Improvement, Process Improvement, Healthcare, Cross-functional Team..., Software Documentation, Data Analysis, Medical Coding, Leadership, HIPAA, Healthcare Industry, CPT, Healthcare Information..., Managed Care, EHR, Physician Relations, EMR, Revenue Cycle Management, Medicaid

Education
Georgia State University   1997 — 1999
MBA/MHA, Healthcare Administration

The University of Southern Mississippi   1988 — 1993
B.S., Exercise Science

Experience
Conifer Health Solutions   May 2015 - Present
Conifer Health Solutions   April 2013 - Present
Methodist Healthcare  March 2011 - April 2013
University of Minnesota Physicians Group   October 2009 - December 2010
On The Fly  January 2007 - July 2009
Diageo  2008 - 2009
DRIV   March 2008 - October 2008
Club Sportiva  2007 - 2008

Skills
Sales, Social Media, New Business Development, Account Management, Marketing, Strategic Planning, Microsoft Office, Process Improvement, Customer Service, Management, Microsoft Word, Team Building, Training, Healthcare, Event Planning, PowerPoint, Analysis, Team Leadership, Human Resources, Public Speaking, Contract Negotiation, Leadership, Recruiting, Microsoft Excel, Budgets

Education
Golden Gate University   2006 — 2008

Haslam College of Business at the University of Tennessee   2002 — 2005
Business Management

Greenspun Junior High School

Experience
Conifer Health Solutions   April 2015 - Present

Skills
HIPAA, Medical Terminology, Medical Coding, Medical Billing, Healthcare Management, Healthcare Information..., Revenue Cycle, Medical Records, ICD-9, CPT, Medicare, Healthcare, Hospitals, EMR

Education
Jefferson Community College

Experience
Inovalon  February 2013 - Present
Conifer Health Solutions   March 2011 - March 2012
Direct Diabetic Source   August 2009 - September 2011
AOM Healthcare Solutions  August 2008 - June 2009
Medex Medical Inc.   August 2007 - 2008

Skills
Medical Billing, Accounts Receivable, Invoicing, Data Entry, Account Reconciliation, Managed Care, Medical coder, Quality Auditing, HIPAA, Medical Records, Healthcare Management, Medical Terminology

Education
SANFORD BROWN INSTITUE   2006 — 2007
Medical Coder CPC, Medical Billing and Coder

Fundação Dom Cabral   2002 — 2003
Master, Gestao Financeira de Empresas

UNICENTRO NEWTON PAIVA   1992 — 1997
Bachelor, Translator / Business

Experience
Conifer Health Solutions   June 2014 - Present
Conifer Health Solutions   May 2013 - May 2014
Bayfront Medical Center  August 2009 - May 2013
Central Virginia Family Physicians   March 2007 - August 2009
Golden Hour Data Systems  April 2004 - November 2006

Skills
Healthcare, Decision Support, Data Analysis, Financial Reporting, Chargemaster, Fee Schedules, Government Reports, Charge Capture, Quality Assurance..., Certified Coding..., Microsoft Excel, Finance, Process Improvement

Education
Indiana Wesleyan University   2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General

St. Petersburg College   2010 — 2012
Medical Coding, Medical Coding

University of South Florida   1998 — 2003
Bachelor of Science (BS), Mangement and Marketing

Experience
Humana  October 2014 - Present
Conifer Health Solutions   December 2012 - Present
Jewish Hospital & St. Mary's HealthCare   November 2010 - December 2012
Jewish Hospital & St. Mary's HealthCare   September 2009 - January 2011
Finish Line  December 2006 - November 2009

Skills
Human Resources, Management, Staff Development, Sales, Healthcare, New Hire Orientations, Leadership, Customer Service, Public Speaking, Leadership Development, PowerPoint, Microsoft Excel, Employee Relations, Microsoft Word, Outlook, Event Planning, Microsoft Office, Team Building, Process Improvement, Training

Education
Indiana University-Southeast   2006 — 2010
Bachelor of Arts (B.A.)

Experience
Monarch Business Services, LLC   January 2013 - Present
Leidos Health Consulting  November 2013 - June 2014
Jacobus Consulting, Inc.   March 2011 - January 2014
Conifer Health Solutions   January 2013 - February 2013
Dell Perot Systems  February 2011 - December 2012
Dell Perot Systems  March 2007 - December 2010
Paladin Consulting  October 2006 - March 2007
Piedmont Newnan Hospital  November 2005 - October 2006
Florida Hospital Ormond Memorial  January 2005 - November 2005
Florida Hospital Ormond Memorial  August 2003 - January 2005

Skills
Healthcare, Healthcare Information..., Revenue Cycle, Analysis, Meditech, EHR, Process Improvement, Change Management, Leadership, Project Management, Program Development, Program Management, Strategic Planning, Management, Project Planning, Event Planning, Visio, Business Analysis, Software Documentation, Cerner, CRM, Training, Public Speaking, Team Building, Grant Writing, Hospitals, Nonprofits, Liturgical Dance, Software Implementation

Education
Emory University   2010 — 2010
Certification, Grant Writing

Webster University   2003 — 2005
MA, Marketing

Florida Agricultural and Mechanical University   1996 — 2000
BS, Healthcare Management

Mainland High school   1992 — 1996
Diploma

Experience
Conifer Health Solutions   April 2015 - Present
Liberale   March 2011 - Present
Conifer Health Solutions   December 2011 - April 2015

Skills
Merchandising, Fashion Design, Public Relations, Trend Forecasting, Marketing, Healthcare Management, Account Management, Account Executives, Office Administration, Administrative..., Consulting, Managing Database, Reporting & Analysis, Sales, Written & Oral..., Styling, Executive Calendar..., Contractual Agreements, Customer Service, Communication, Strategic Planning, Growth Strategies, Client Development, Manage Client..., Management, Social Networking, Social Media, Training, Photoshop, Team Building, Social Media Marketing, Leadership, Strategy, Illustrator, Marketing Strategy, Public Speaking, Adobe Creative Suite, Creative Direction, Event Planning, Advertising, Fashion, Business Development, Microsoft Excel, Negotiation, Graphic Design, Event Management, PowerPoint, Sales Management, Healthcare, HIPAA

Education
International Academy of Design   2007 — 2010
Bachelor's, Fashion Design & Marketing

IFREC
Certificate, Professional Real Estate Assistant

Thompson
Certificate, Interior Design

Experience
Conifer Health Solutions   2013 - Present
CannonPoint Consulting   2010 - 2013
Furmanite Corporation  2008 - 2010
Cadbury Schweppes (Currently Cadbury plc)   2006 - 2008
Cadbury Schweppes (Currently Cadbury plc)   2004 - 2006
Cadbury Schweppes Bebidas de España (Currently Orangina Schweppes)   2003 - 2004
Cadbury Schweppes plc (Currently Cadbury plc)   2001 - 2003
Dr Pepper/Seven Up, Inc. (Currently Dr Pepper Snapple Group)   1998 - 2001
The Reader's Digest Association, Inc.   1991 - 1998
Paragon Cable Manhattan (Currently Time Warner Cable)   1988 - 1991

Skills
■ Benefits and..., ■ Change Management, ■ Employee and Labor..., ■ Executive Coaching, ■ Leadership Development, ■ Organizational Design..., ■ Outsourcing and..., ■ Process and System..., ■ Strategy Development, ■ Succession Planning, ■ Supplier Management, ■ Talent Management, ■ Training Design and..., Culture, Change Management, Organizational Design, Succession Planning, Talent Management, Organizational..., Business Process..., Strategic Planning, Leadership Development, Employee Benefits, Performance Management, Human Resources, Strategy, Organizational..., Executive Coaching, Management, Outsourcing, Training, Leadership, Sourcing, Deferred Compensation, Coaching, Consulting, Business Process, Team Management, Executive Management, Analysis

Education
Teachers College of Columbia University
M.A.

INSEAD
Professional Certificate

Experience
St. Joseph Center  March 2014 - Present
Special Olympics World Games Los Angeles 2015  February 2014 - Present
Conifer Health Solutions   May 2012 - February 2014
CSC  February 2000 - August 2011
Siemens Medical Solutions  February 1993 - January 2000
Deloitte  July 1986 - October 1992

Skills
IT Strategy, Outsourcing, IT Transformation, Healthcare, Partner Management, Management Consulting, Contract Negotiation, Strategy Development, Cloud Computing, Business Development, Start-ups, Strategy, Product Management, Cross-functional Team..., Integration, Business Strategy, Business Intelligence, Business Analysis, Program Management, Team Building, Team Leadership, Leadership, SaaS, CRM, Consulting, Management, Business Process..., Strategic Planning, Business Transformation, Solution Architecture, Vendor Management, Strategic Partnerships, Managed Services, Executive Management

Education
Ithaca College   1975 — 1979
BS, Health Care Administraton

Experience
Conifer Health Solutions   March 2014 - Present
Alegent Creighton Health  June 2010 - March 2014
Pamida  September 2007 - November 2008
Target  June 2006 - September 2007
Roger Kruse Associates   February 2007 - July 2007
Alegent Health Fitness Center   June 2004 - May 2006

Skills
AutoCAD, Space planning, CAD, Architectural Drawings, Drawing, Leadership, Marketing, Visual Merchandising, Interior Architecture, Layout, Apparel, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service

Education
ITT Technical Institute   2006 — 2008
Associates of Applied Science, Computer Drafting and Design

Iowa Western Community College
Phlebotomy Technician/Phlebotomist

Experience
Conifer Health Solutions   March 2015 - Present
Optum360  July 2014 - March 2015
Dignity Health  July 2010 - July 2014

Skills
Revenue Cycle, Healthcare Information..., Medicare, EHR, HIPAA, Revenue Cycle Management

Education
Grand Canyon University
Master of Business Administration (MBA), Emphasis in Health Systems Managment

Experience
Renown Health  September 2013 - Present
Conifer Health Solutions   June 2011 - September 2013
Front Range Community College  August 2010 - March 2012
Exempla Healthcare  June 2009 - June 2011
Exempla Healthcare  September 2008 - January 2010
Professional Home Health Care  December 2004 - September 2008

Skills
Quality Assurance, Hospitals, Healthcare Information..., Management, Strategic Planning, Medical Coding, Acute Care, Auditing, Healthcare, Healthcare Management, Public Speaking, Leadership, Training, Health Information..., Medicine, Healthcare Consulting, EMR, EHR

Education
Grand Canyon University   2009 — 2012
MBA, Health Systems Administration

Regis University   2006 — 2008
BS, Health Information Management

Experience
Conifer Health Solutions   June 2013 - Present
Beachbody  May 2013 - Present
Frenchrum Emporium   November 2012 - Present
The Cocooners   November 2011 - Present
Vogue  2010 - Present
Teletouch Communications  October 2008 - June 2013
Biltmore Inspirations  September 2011 - November 2012
My Dallas Wedding   May 2007 - June 2009
Butler Telecom  December 2006 - August 2008
Warrantech  December 2005 - October 2006

Skills
Advertising, Customer Service, Retail, Inventory Management, Business Development, Microsoft Office, Marketing, Visual Merchandising, Microsoft Excel, Sales Management, Time Management, Event Planning, Sales, Product Development, Budgets, Project Planning

Education
Fashion Institute of Technology
Image Consulting and Styling

Experience
KentuckyOne Health  November 2011 - Present
Conifer Health Solutions   January 2006 - Present
Norton Healthcare  January 2000 - January 2006

Education
Indiana Wesleyan University
MBA, Applied Management

University of Phoenix
BS, Healthcare Administration/Information Systems

Experience
Conifer Health Solutions   January 2013 - Present
Jewish Hospital & St. Mary's HealthCare   June 2003 - January 2013
Baptist Health  1994 - 1996

Skills
Hospitals, Troubleshooting, Healthcare Information..., Healthcare Information..., Communication Skills, Teamwork, Health Information..., EHR, HIPAA, ICD-10, Healthcare, EMR, Clinical Research, Patient Safety

Education
Eastern Kentucky University   1996 — 2002
Health Information Technology

Experience
Conifer Health Solutions   January 2013 - Present
KentuckyOne Health  November 2009 - December 2012
Jewish Hospital & St. Mary's HealthCare   February 2006 - March 2009
Jewish Hospital & St. Mary's HealthCare   January 2004 - February 2006
Our Lady of Peace Hospital  January 2001 - January 2004
Hospital Corporation of America  January 1995 - January 1996

Skills
Medical Terminology, Health Information..., Healthcare, HIPAA, Healthcare Management, Hospitals, Medical Coding, Accounts Receivable, Healthcare Information..., Medicare, Revenue Cycle, ICD-9, CPT, EHR

Education
Indiana University-Southeast   2010 — 2011

National College   2008 — 2010
Associate, Health Information Technology

Experience
Conifer Health Solutions   May 2013 - Present
University of Louisville Hospital  July 2006 - Present

Education
Indiana Wesleyan University's Adult Program
Master of Business Administration (M.B.A.), Healthcare Administration

Indiana Wesley University
Bachelor of Science in Management, Management

Experience
Conifer Health Solutions   August 2013 - Present
Five Guys Burgers and Fries  May 2011 - August 2013
University of Alabama at Birmingham  May 2009 - May 2010

Skills
Research, Word, Writing, Microsoft Word, Social Media, Event Planning, Teamwork

Education
Hendrix College   2004 — 2008
BA, Anthropolgy/Sociology

Experience
Aetna  November 2013 - Present
Coventry Health Care  April 2012 - Present
Conifer Health Solutions   September 2010 - April 2012
Conifer Health Solutions   August 2011 - December 2011
North Broward Medical Center  May 2010 - August 2010
Minority Development and Empowerment Inc   June 2009 - December 2009
Tenet Healthcare  May 2007 - December 2008

Skills
Claims Review, Medical Billing, Data Management, Appeals, contract interpretation, Office Administration, Reports, Highly detail oriented, Self-starter, Reliable, Positive Team Player, Goal Oriented, Always Willing to Learn, Learning Quickly, Remittances, Event Planning, Coordinating Events, Meticulous, Fee Schedules, Claims Resolution, Data Analysis, People Skills, Meeting Planning, Administrative..., Proofreading, HIPAA, Public Speaking, Managed Care, Training, Microsoft Excel

Education
Florida Atlantic University   2009 — 2010
MHA, Health/Health Care Administration/Management

Florida Atlantic University   2003 — 2007
Bachelor, Health Administration

Experience
Conifer Health Solutions   2006 - 2010
Telvista Inc  2004 - 2006
Alliance Data  1998 - 2004

Education
Howard University
BA, English and Education

Experience
Conifer Health Solutions   June 2015 - Present
Conifer Health Solutions   May 2011 - June 2015
Henry Ford Community College Child Development Center   January 2011 - May 2011
Henry Ford Community College  April 2009 - May 2011
American Community Mutual Insurance  April 2007 - September 2008
Exel Logistics  May 2004 - April 2008
Northpointe Heart Center  March 2001 - December 2003
Aetna US Healthcare  November 1998 - December 2000
Aetna US Healthcare  November 1997 - November 1998

Skills
Software Documentation, Customer Service, Analysis, Insurance, Policy, Healthcare, Claim, Program Management, Human Resources, Employee Benefits, Research, HIPAA, Medicare, Microsoft Word, Health Insurance, Data Entry, Leadership, EMR, Outlook, Training, Healthcare Management, Healthcare Information..., Call Centers, Public Speaking

Education
Henry Ford Community College   2009 — 2012

Experience
Conifer Health Solutions   May 2009 - Present
RADRX   January 2007 - July 2012
Southeast Radiology   January 2003 - June 2006

Skills
Billing, Accounts Receivable, Insurance, Documentation, Excel, Word, PowerPoint, Microsoft Office, CPT, Medicare, ICD-9, Medical Coding, IDX, Compliance, Epic Systems, Denials, Citrix Metaframe, Citrix, Microsoft Word, Microsoft Excel, ICD-10, HCPCS, Invoicing, Medical Billing, HIPAA, EHR, Software Documentation, Radiology, Revenue Cycle Management, Medicaid, EMR, Health Information..., Medical Terminology, Physicians, Healthcare Industry, Healthcare Consulting, Healthcare Management, Healthcare Information..., Credentialing, Medical Compliance, Hospitals, Practice Management, Informatics, Meditech, Healthcare, Cerner

Education
Indian River Community College   2004 — 2005
Applied Technology Diploma, Medical Coder/Biller

John Adams High School South Bend Indiana   1975 — 1979

Experience
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines  August 2011 - Present
Conifer Health Solutions   November 2002 - July 2012
State of Florida  September 2001 - November 2002

Skills
Temporary Staffing, Customer Service, Technical Recruiting, Applicant Tracking..., Account Management, Recruiting, Sales, Outlook, Human Resources, Microsoft Excel, Sourcing, Microsoft Office, Employee Relations, Microsoft Word, Training

Education
Florida State University - College of Business   1998 — 2000
Bachelor of Science (BS), Marketing

Tallahassee Community College   1994 — 1997
Associate of Arts (AA), Business/Commerce, General

Experience
Conifer Health Solutions   November 2011 - May 2015

Education
Germanna Community College
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

Strayer University (VA)
Bachelor of Science (BS), Accounting

Experience
Conifer Health Solutions   March 2013 - Present
Franciscan Health System  September 2011 - March 2013
Highline Medical Center  December 2010 - August 2011
UHS  November 2007 - October 2008
Valley Medical Center  February 1988 - November 2007

Skills
Hospitals, Healthcare, HIPAA, Healthcare Management, Healthcare Information..., Process Improvement, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Access, Microsoft Word

Education
Green River Community College   1988 — 1990
General Studies

Experience
Conifer Health Solutions   HIM Consultant / Operations Director / Project ManagerconfidentialJanuary 2002 - Present

Skills
Software Project..., Project Management, Program Management, Business Analysis, Requirements Analysis, SDLC, PMO, MS Project, Project Delivery, Integration, Project Portfolio..., Vendor Management, Change Management, PMP

Education
Florida Institute of Technology
Master of Business Administration (MBA), Information Technology

Trevecca Nazarene University
Bachelor's degree

Experience
Conifer Health Solutions   June 2015 - Present
Camden Community Collge   January 2013 - Present
Fairmount Long term care  May 2010 - June 2015

Skills
Healthcare, EMR, Revenue Cycle, Medicare, Acute Care, Medical Terminology, Meditech, Medicaid, CPT, HIPAA, Healthcare Management, Hospitals, Healthcare Information...

Education
Franklin University   2004 — 2007
Bachelor's Degree Health Information Managment, Health Information/Medical Records Administration/Administrator

Experience
Conifer Health Solutions   May 2014 - Present
BayCare Health System  May 2008 - May 2014

Skills
Nursing, Hospitals, BLS, Inpatient, Healthcare, EMR, Patient Safety, ACLS, Patient Advocacy, Home Care, Acute Care, Patient Education, HIPAA, CPR Certified, Medical-Surgical, Critical Care, EHR, Healthcare Information..., Medication..., Medical Terminology, Epic Systems, Nursing Education, Meditech, Case Management, Medicare, Cerner, Managed Care, Utilization Management, Quality Improvement, Medicaid

Education
St. Petersburg College   2010 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Genesee Community College   2002 — 2004
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

University at Buffalo   2000 — 2002
Pharmacy

Experience
Conifer Health Solutions   July 2014 - Present
Takeda Pharmaceuticals  May 2005 - May 2014
San Diego Gas & Electric  May 2000 - May 2005

Skills
Microsoft Office, Concur, WebEx, SharePoint, SRM, Typing, Oral & Written..., Liaison, Peer Mentoring, Employee Training, Organization, Proactive self-starter, Calendaring, Multitasking Skills, Superior Work Ethic, Work in A Fast Paced..., Administrative Office..., Coordinating Schedules, Travel Arrangements, Document Preparation, Meeting Planning, Establishing..., Expense Reports, Supply Management, Customer Support, Positive Team Player, Exhibits Above and..., Collaborative Problem..., Highly Dedicated, Handle Confidential..., Loyal, Anticipates Needs, Office Administration

Education
Harding University   1988 — 1992
Bachelor of Arts (B.A.), Office Systems