Customer Engineering Services
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Customer Engineering Services Employees
Customer Engineering Services March 2011 - Present
Retail Imaging July 2007 - February 2011
Skills
Troubleshooting, Customer Service, Windows, Project Management, Team Building, Technical Support, Digital Imaging, Microsoft Word, Computer Hardware, Photoshop, Outlook, Account Management, Customer Satisfaction, Laser Printers, Digital Photography, Robotics, Team Leadership, Printers, Digital Printing, Software Installation, Electronics, Call Centers, Field Service, Computer Repair, Software Documentation, Hardware, Networking, Color Management, XP, Windows 7, HP, Technical Writing, Servers, Technical Training, Technical Documentation, Operating Systems, Network Administration, Windows XP, TCP/IP, Network Security, Windows Server, Hands-on Training, Technical Services, Service Delivery, Vendor Management, Wireless Networking, Technical Leadership
Education
Front Range Community College
Hunter Fan Company August 2014 - May 2015
Hunter Fan Company November 2013 - August 2014
Hunter Fan Company March 2010 - November 2013
International Paper November 2009 - December 2009
Customer Engineering Services November 2005 - September 2009
WKNO-TV May 2009 - August 2009
BEF October 2000 - October 2005
Skills
PowerPoint, InDesign, Illustrator, Graphic Design, Photography, Photoshop, QuarkXPress, Adobe Creative Suite, Mac, Image Manipulation, Posters, Packaging, Corporate Identity, Brochures, Layout, Concept Development, Art Direction, Logo Design, Graphics, Typography, Brand Development
Education
The University of Memphis 2006 — 2009
BFA, Graphic Design
Olive Branch High School 1987 — 1991
Diploma
Customer Engineering Services May 2009 - June 2015
FUJIFILM Holdings America Corporation May 2004 - May 2009
FUJIFILM Holdings America Corporation January 2000 - May 2004
Skills
Team Building, Management, Customer Satisfaction, Customer Service, Operations Management, Account Management, Budgets, Sales Operations, Field Service, Microsoft Office, Photography, Troubleshooting, Computer Hardware, Printers, Technical Support, Digital Imaging, Hardware, Digital Photography, Team Leadership, Windows, Process Improvement
Education
Middlesex County College 1977 — 1979
Associate of Arts and Sciences (A.A.S.), Photography
East Brunswick Vocational High School 1974 — 1976
Commercial and Advertising Art
Customer Engineering Services December 2013 - Present
NFL Films September 2012 - Present
Customer Engineering Services August 2012 - December 2013
Giant Food May 2011 - May 2012
WALMART STORES, INC May 2009 - March 2011
WALMART STORES, INC June 2006 - May 2009
WALMART STORES, INC August 1996 - June 2006
WALMART STORES, INC April 1995 - August 1996
WALMART STORES, INC August 1993 - April 1995
Moto Photo 1991 - 1993
Skills
Retail, Merchandising, Customer Satisfaction, Store Management, Profit, Inventory Control, Management, Team Leadership, Forecasting, Leadership, Inventory Management, Customer Experience, Driving Results, POS, Sales Management, Sales, Loss Prevention, Customer Service, Team Building, Time Management, Multi-unit, Photography, Technical Support, P&L, Visual Merchandising, Store Operations, Process Improvement, Strategic Planning, Wal-Mart, P&L Management, Budgets, Purchasing, Hiring, Pricing, CPFR, Retail Sales, People Development, P&L Budget Management, Expense Management, Event Management, Microsoft Excel, Photo Printers
Education
Anne Arundel Community College
Business Management
Customer Engineering Services June 2013 - Present
Customer Engineering Services August 2011 - June 2013
FUJIFILM Holdings America Corporation 2005 - 2013
Customer Engineering Services January 2005 - August 2011
IBM 1985 - 2003
Skills
People Management, Operations Management, Call Center, Customer Satisfaction, Team Leadership, Distribution /..., Service Delivery, Process Improvement, Vendor Management, Team Building, Cross-functional Team..., Management, Customer Service, Change Management, Team Management, Call Centers, Troubleshooting, Account Management, Project Management, Software Documentation, Computer Hardware, Quality Assurance, Program Management, Windows, Hardware, Training, Testing, Project Planning, Technical Support, Networking, Inventory Management
Education
Marywood University 1975 — 1979
BS, Health & Physical Education
Trinity High School 1971 — 1975
Academic
Zodiac Aerospace November 2013 - Present
SYMPLISTICS, LLC January 2010 - Present
Metropolitan Transit Authority of Harris County 2013 - 2013
Buchanan Technologies 2012 - 2013
Customer Engineering Services 2010 - 2012
Customer Engineering Services 2010 - 2012
MELT, LLC January 2008 - January 2010
Entegris 2006 - 2009
Rightway Gate/Searchfit 2004 - 2005
Skills
Networking, Hardware, Technical Support, Customer Service, Management, Troubleshooting, Active Directory, Servers, Information Technology, Microsoft Exchange
Education
ITT TECH 2006 — 2010
Associates, Computer Forensics
Tulsa Community College
Dawgz BBQ, LLC June 2014 - Present
Noritsu America Corporation April 2013 - Present
Customer Engineering Services March 2011 - April 2013
Bulldawg Computers & Laser Printers December 1999 - March 2011
Skills
Technical Support, Software Installation, Networking, Printers, Field Service, HP, Computer Repair, Troubleshooting, Computer Hardware, Windows XP, Windows 7, Customer Satisfaction, Windows, Hardware, Customer Service, Customer Support
Education
ITT Technical Institute-Greenfield 1999 — 2000
Netwoking
Lakeside Lutheran High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
Konica Minolta Business Solutions March 2015 - Present
Customer Engineering Services February 2002 - November 2014
Qualex photofinishing February 1997 - February 2002
Skills
Great communication..., Ability to adapt to..., Lifelong Learning, Power Supplies, Computer Hardware, Electronics, Software Documentation, Technical Support, Troubleshooting, Windows, Digital Imaging, Microsoft Office, Software Installation, Windows 7, Customer Satisfaction, Customer Service, Printers
Education
University of Phoenix 2012 — 2014
Associate's degree, Computer Systems Networking and Telecommunications
Kaplan University 2007 — 2009
Associate's degree, associates in applied science in computer information systems/programming
Baran Institute 1995 — 1997
Diploma, Computer and electronic technology
Customer Engineering Services September 2006 - Present
Walmart March 1989 - September 2006
Skills
Sales, Inventory Management, Electronics, Team Building, Technical Support, Technical Training, Training, Hands-on Training, Customer Support, TCP/IP, Color Management, Windows
Education
Ball State University
Ivy Tech Community College-Richmond
Customer Engineering Services December 2014 - Present
Digital Check Corporation March 2008 - August 2014
Canon Solutions America September 2007 - March 2008
Skills
Microsoft Office, Customer Service, Management, Troubleshooting, Windows, Team Leadership, Networking, Process Improvement, Testing, Training, Team Building, Technical Support, Photoshop
Education
ITT Technical Institute-San Bernardino 2003 — 2007
Bachelor's degree, Computer Engineering
ITT Technical Institute-San Bernardino CA 2003 — 2007
Bachelor's degree, Electronics and Communication Technology
Customer Engineering Services December 2007 - Present
Fujicolor April 1999 - December 2007
Konica January 1996 - April 1999
Skills
Microsoft Excel, English, Microsoft Office, Troubleshooting, PowerPoint, Windows, Customer Service, Microsoft Word, Teaching, Outlook, Budgets, Administration, Teamwork, Data Entry, Team Building, C, C++, HTML, Java, Access, CompTIA A+, Digital Photography, Computer Hardware, Computer Repair, Printers, Hardware, Technical Support, Software Installation, Digital Imaging, Customer Satisfaction
Education
Clover Park Technical College 1985 — 1988
Radio Communications Degree, Radio, Television, and Digital Communication
Wuerzburg American Highschool 1977 — 1980
Customer Engineering Services March 2008 - Present
Skills
Customer Service, Troubleshooting, Computer Hardware, Technical Support, Software Installation, Customer Satisfaction, Electronics, Team Building, Call Centers, Account Management, Business Development, CRM, Cold Calling, Computer Repair, Digital Imaging, Hardware, Printers, Recruiting, Software Documentation, Windows
Education
DeVry University 1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Customer Engineering Services May 2008 - Present
Skills
Digital Photography, Social Media, Microsoft Office, Customer Service, Outlook, Microsoft Word, Facebook, Social Networking, Data Entry, Microsoft Excel, Adobe Acrobat, PowerPoint, Administrative..., Adobe Creative Suite, Product Management, Product Marketing, Account Management
Education
Fairleigh Dickinson University 2003 — 2007
Bachelor of Arts, Communications
Customer Engineering Services July 2014 - Present
Dr. Pepper Bottling Co September 2013 - July 2014
Meijer May 2006 - September 2013
Skills
Food & Beverage, Communication Skills, Retail, Retail Sales, Product Flow, Customer Service, Report Writing Skills, Loss Prevention
Education
ITT Technical Institute-Orland Park 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator
Customer Engineering Services October 2006 - Present
Walmart October 2001 - October 2006
Skills
Sales, CRM, Training, Retail, Sales Management, Troubleshooting, Team Leadership, Hardware, Customer Service, Computer Hardware, Technical Support, Customer Satisfaction, Microsoft Office, Software Installation, Digital Printing, Software Documentation, Team Building, Inventory Management
Education
Rutgers University-New Brunswick 1999 — 2001
Mechanical Engineering
Woodstown High School 1996 — 1999
Customer Engineering Services August 2014 - Present
The Cheesecake Factory May 2012 - August 2014
Terrible Herbst Oil Inc. February 2011 - May 2012
Blockbuster August 2009 - October 2011
Skills
Computer-savvy, Mathematics, Construction, Sales Growth, Electrical..., Microsoft Office, Problem Solving, Problem Analysis, Research, Creative Writing, Culinary Skills, Close Attention to..., Critical Thinking, Management, Customer Satisfaction, Customer Service, Teamwork, Microsoft Excel
Education
ITT Technical Institute - Online 2014 — 2016
Bachelor's Degree, Project Management and Administration
ITT Technical Institute-Murray 2012 — 2014
Associate's Degree, Electrical, Electronics and Communications Engineering, 4.0
Customer Engineering Services August 2014 - Present
Community Thrift Store June 2013 - Present
Western Carolina Rescue Ministries June 2011 - July 2013
Goodwill Industries 2006 - 2011
Eckerd Corporation June 1986 - September 2004
Skills
Team Building, Leadership, Training, Management, Strategic Planning, Sales, Coaching, Public Speaking, Recruiting, Fundraising, Leadership Development, Retail, Marketing, Social Networking, Entrepreneurship, Store Management, Service Delivery, District Management
Education
McDowell Technical Community College 1995 — 2000
Accounting and Business/Management
McDowell High School 1983 — 1986
High School Diploma, General Education
ctillman photography 2012 - Present
Customer Engineering Services April 2011 - Present
Barrister Global Services Network October 2010 - April 2011
Graphic Enterprises January 2007 - July 2009
Skills
Electronics, Troubleshooting, Test Equipment, Testing, Soldering, Hardware, Computer Hardware, Software Installation, Windows, Power Supplies, Wiring, Multimeter, Oscilloscope, Computer Repair, PCB design, Maintenance & Repair, Technical Support, Software, Laptops, Digital Imaging, Windows XP, Cabling, Networking, Electrical..., Digital Electronics, Operating Systems, Wireless Networking, TCP/IP, OS X, Windows 7, Firmware, Technical Writing, Computer Maintenance, Electronics Repair, Field Service, Electro-mechanical, Printers, Color Management, Windows Vista, Calibration
Education
ITI Technical College 1997 — 1999
Associate's degree, electronics and computer technology
Southeastern Louisiana University
Industrial Technology/Technician
Pictometry International Corp. June 2014 - Present
Customer Engineering Services January 2008 - June 2014
Eastman Kodak Company January 1999 - January 2007
Skills
Quality Assurance, SQL, Troubleshooting, Microsoft SQL Server, Microsoft Office, ApexSQL, Digital Asset Management, Agile Methodolgy, Microsoft Excel, Problem Solving, Digital Imaging, Digital Photography, Photography, Scrum, Technical Support, Product Development, Cross-functional Team..., Agile Methodologies, Digital Printing, Project Planning, Color Management, Project Management, Leadership, Training, Software Documentation, Analysis, Inkjet
Education
John Jay College of Criminal Justice 2003 — 2006
B.S, Criminal Justice, 3.9
Rochester Institute of Technology 1996 — 1999
Photography
Customer Engineering Services July 2014 - Present
Habitat for Humanity - Alachua County, FL October 2010 - March 2014
U.S. Department of Commerce January 2010 - March 2011
Mosaic Sales Solutions August 2009 - January 2010
Advertising Edge Promotions June 2009 - January 2010
Wayne's Bedding & Furniture, Inc 1998 - 2008
Lowe's Home Improvement 1997 - 1998
Skills
Public Relations, Retail, Event Planning, Operations Management, Customer Service, Sales, B2B, Management, Team Building, Training, Leadership, Recruiting, Marketing, Budgets, Networking, Strategic Planning, Merchandising
Education
University of Florida - Warrington College of Business Administration 2001 — 2003
Bachelor of Business Administration, Business Administration
Furman University
Computer Science
Customer Engineering Services August 2014 - Present
CompuCom January 2014 - June 2014
Noramco, a Johnson&Johnson Division July 2008 - June 2012
NCR Corporation June 2004 - July 2008
Volt Technical Resources January 2003 - January 2004
US Army May 1980 - December 2000
Skills
Troubleshooting, Active Directory, Windows 7, Windows Server, Project Management, Servers, XP, Technical Support, Software, Cisco Technologies, Operating Systems, Networking, Hardware, HP, Routers, Vendor Management, Switches, Windows XP, Leadership, Customer Service, Management, Windows, Microsoft Office, Process Improvement, Training, Microsoft Excel, Visio, Team Building
Education
Kaplan University, Online 2010 — 2011
Bachelors, Information Technology / Project Management, 4.0 GPA
Athens Technical College 2000 — 2003
Associates, Applied Technology in Computer Information Systems, Networking Specialization
Atlantic Union College 1990 — 1992
Diploma, Paralegal Studies
Customer Engineering Services August 2014 - Present
Fujifilm October 2012 - August 2014
Walmart November 2010 - June 2012
Noritsu America Corporation September 1991 - October 2010
Longs Drug September 1989 - August 1991
Photo Drive-Up September 1983 - August 1989
Skills
Customer Service, Service Management, Project Management, Technical Support, Time Management, Interviews, Inventory Accuracy, Windows, Team Management, CRM, Troubleshooting, Merchandising, Operations Management, Process Improvement, Customer Satisfaction, Management, Digital Imaging, Cross-functional Team..., Vendor Management, Sales, Account Management, Computer Hardware, Networking, Team Leadership, Outlook, Team Building, Retail, Training, Inventory Management, Software Documentation, Leadership, Field Service, Printers, Color Management, Customer Retention, Product Management, Product Marketing, Sales Operations, Software Installation, Direct Sales
Education
San Jose State University 1984 — 1988
Industrial Studies
Prospect High School 1979 — 1983
Diploma
Finger Lakes Technologies Group, Inc. August 2015 - Present
Customer Engineering Services March 2015 - August 2015
Nielsen February 2014 - March 2015
Harris Interactive Inc. April 2013 - February 2014
Symantec March 2012 - April 2013
Odyssey Software, Inc. November 2011 - March 2012
VPN Systems, Inc. January 2005 - November 2011
Conexco Communications November 2003 - November 2005
Skills
Virtualization, Troubleshooting, Networking, Microsoft SQL Server, Firewalls, Integration, Network Administration, Wireless, DNS, Network Architecture, Switches, Active Directory, XML, Network Engineering, MySQL, Wireless Networking, C#, ASP.NET, TCP/IP, Data Center, Cisco Certified, Network Design, Routers, Programming, CSS, HTML, AJAX, JavaScript, SQL, Cisco Wireless, RF troubleshooting, PHP, Perl, Web Development, Android, Software Development, Software Engineering, jQuery, VPN, Hardware, Management, Software Installation, DHCP, WAN, Powershell, Linux, Cisco VPN, Checkpoint, JSON
Education
State University of New York College at Brockport 2000 — 2001
Master of Science (MS), Secondary Education and Teaching, 4.0
Cornell University 1997 — 1999
BS, Animal Science, 3.5
Alfred State College - SUNY College of Technology 1995 — 1997
AAS, Animal/Agricultural Science, 4.0
Fairport High School 1991 — 1995
Regents Diploma with High Honors (5th out of 550+ class size), Regents
Customer Engineering Services June 2014 - Present
Customer Engineering Services December 2011 - Present
Walmart March 2006 - March 2010
Walmart August 2000 - March 2006
Skills
Printers, Technical Support, Troubleshooting, Computer Hardware, Hardware, Software Installation, Digital Imaging, Computer Repair, Servers, Laptops, Windows, Windows Server, Software Documentation, Operating Systems, Customer Satisfaction, Customer Service, Inventory Management
Education
Richland College 1997 — 1999
Biology, General
Tarrant County College
Customer Engineering Services May 2015 - Present
CES March 2014 - May 2015
Customer Engineering Services August 2012 - May 2014
Customer Engineering Services August 2009 - August 2012
Customer Engineering Services September 2006 - August 2009
BEF September 2000 - April 2005
Skills
Technical Support, Troubleshooting, Field Service, Computer Hardware, Printers, Software Installation, Hardware, Networking, Windows 7, Windows XP, Customer Service, Customer Satisfaction, Digital Imaging, Computer Repair, Software Documentation, Color Management, Digital Printing, Windows, Process Improvement, Technical Documentation
Education
Abraham Baldwin Agricultural College 1974 — 1976
Associates Degree, Wildlife, Fish and Wildlands Science and Management
Aiken Technical College
Electronics
Customer Engineering Services June 2013 - Present
Customer Engineering Services September 2011 - June 2013
Customer Engineering Services August 2006 - September 2011
FujiFilm USA January 2002 - July 2006
Skills
Critical Thinking, Adobe Captivate, Adobe Photoshop, Adobe Creative Suite, Dreamweaver, Zbrush, Adobe Audition, HTML, CSS, Graphic Design, Problem Solving, Technical Writing, Technical Documentation, Troubleshooting, Technical Leadership, Computer Based Training..., Web Design, Illustration, Comic Art, Comic Book Illustration, Comic Books, Social Media Marketing, Social Media, Web and Graphic Design..., Design Consulting, Social Media Consulting, Social Media Integration, Website Consultation, Designs, Photoshop, Windows, Printers, Hardware, Computer Hardware, Color Management, Software Documentation, Networking, Technical Support, Hands-on Training, Software Installation, Photography, Mac, Field Service, Windows 7, Digital Printing, Digital Photography, Image Editing, Computer Repair, Inkjet
Education
School of Visual Arts 1990 — 1992
Cartooning/Illustration/Education
Fiorello H. LaGuardia High School Of Music, Art and Performing Arts 1986 — 1990
Diploma with a concentration in Fine arts, Fine/Studio Arts, General
Kansas City Master Companies, Inc July 2014 - Present
Customer Engineering Services November 2011 - July 2014
Midwest Homes and Restoration June 2010 - November 2011
Qualex February 2007 - February 2009
Kodak Service and Support January 2004 - February 2007
Qualex June 1996 - January 2004
CPI Corp. April 1985 - June 1992
Fox Photo 1985 - 1992
Skills
New Business Development, Key Account Management, Account Management, Sales, Customer Service, Sales Operations, Sales Management, Strategic Partnerships, Customer Retention, Operations Management, Client Development, Service Management, Customer Engagement, New Product..., Multi-unit Retail..., Service Delivery..., Client Liaison, B to C, New Program Launches, CRM
Education
Fort Hays State University 2002 — 2004
Business and Leadership Studies
Shawnee Mission North 1980 — 1983
Customer Engineering Services December 2011 - Present
Xerox Corp July 1989 - August 2011
Advanced Business Machines January 1987 - January 1989
Variety of companies including self employed 1972 - 1987
Education
Western Nevada College 1984 — 1986
Associate of Science Degree, Electronics Technology
Pierce College 1970 — 1972
Engineering Major
Grand Image Inc. January 2015 - Present
Customer Engineering Services February 2011 - April 2014
Wal-Mart August 2006 - April 2010
Wal-mart January 1996 - July 2007
Skills
Team Building, Retail, Merchandising, Inventory Management, Customer Service, Troubleshooting, Training, Digital Imaging, Problem Solving, Profit, Recruiting, Project Planning, Sales, Time Management, Budgets, Leadership, Team Management, Technical Support, Management, Hardware, Hiring, Customer Satisfaction, Team Leadership, Program Management, Software Installation, Computer Hardware, Printers, Inventory Control, Process Improvement, Performance Management, Windows, Coaching, P, Electronics, Sales Operations, Cross-functional Team..., Loss Prevention, Microsoft Word, Photography, PowerPoint, Microsoft Excel, Microsoft Office, Employee Training, Computer Repair, Employee Relations, Retail Sales, Sales Management, Visual Merchandising, Operations Management
Education
Delgado 1990 — 1991
A/A, Commercial Art
Louisiana State University
Customer Engineering Services July 2014 - Present
Urban Cable (Service Partner for Charter Communications) October 2013 - July 2014
BY5 INC 2006 - January 2014
Skills
Troubleshooting, Customer Service, Software Installation, Ethernet, Technical Support, Cabling, Computer Hardware, Telephony, VoIP, Routers, Broadband, Telecommunications, Cable Networks, Cable Broadband, Cable Modems, Router Configuration, Internet Troubleshooting, Digital Cable, Wireless Broadband, Field Operations, Computer Network..., LAN-WAN, IP, Provisioning, Internet Services, Routing, Call Centers, Wireless, Network Engineering, WiFi, WAN, Cisco Routers, Help Desk Support, Microsoft Office, Windows, Networking, Hardware, Operating Systems, zoom systems
Education
Madison Area Technical College 2011 — 2013
Computer and Information Systems Security/Information Assurance
Carl Albert State College 2010 — 2011
Computer Engineering
Customer Engineering Services June 2014 - Present
Second Image, Inc. June 2010 - April 2014
Skills
Computer Network..., Mountaineering, Backpacking, Wedding Photography, Landscape Photography, Carpentry, Digital Photography, Home Improvement, Outdoor Recreation, Weight Training, Mathematics, Physical Education, Martial Arts, Public Speaking, Marketing, Marketing Strategy, Microsoft Word
Education
Fresno Institute of Technology 2004 — 2005
CNT, Computer Systems Networking and Telecommunications
California State University, Fresno 2000 — 2003
Mathematics
TEKsystems July 2014 - Present
Customer Engineering Services January 2007 - January 2013
FUJI PHOTO FILM U.S.A., INC January 2001 - January 2007
Qualex a Kodak company January 1990 - January 2001
Skills
Troubleshooting, Color Management, Training, Technical Support, Leadership, Printers, Digital Imaging, Customer Service, Software Documentation, Field Service, Computer Hardware, Customer Satisfaction, Logistics, Technical Training, Biotechnology, Micrometer, Calipers, Manufacturing, Safety, Maintenance & Repair, Computer Repair, Quality System, Switches, TCP/IP, Hardware, Program Management, Team Building, Six Sigma
Education
Piedmont Community College 2014 — 2014
MSSC, Manufacturing, Safety, Maintenance and Quality, Certification
Piedmont Community College 2014 — 2014
Bioworks process technician, Biotechnology, Certification
North Carolina State University 1996 — 1999
Bachelors of Arts, Spanish Language and Literature
Delta Community College 1987 — 1989
none, Mechanical DraftingMaterials ScienceArchitectural Design
Customer Engineering Services June 2011 - Present
Customer Engineering Services June 2005 - June 2011
BEF June 2002 - June 2005
Capitol Hill Photo February 2000 - June 2002
Yuen Lui May 1998 - February 2000
Skills
Technical Support, Troubleshooting, Software Installation, Computer Hardware, Software Documentation, Computer Repair, Hands-on Training, Digital Imaging, Customer Service, Technical Training, Technical Documentation, Remote Troubleshooting, Printers, Hardware, Color Management, XP, Field Service, Windows 7, Windows, Microsoft Office, TCP/IP, Training, Networking, Laser Printers, Electronics, Servers, Process Improvement, Photoshop, Microsoft Word, Outlook, Network Security, Digital Printing, Windows XP, Operating Systems, Team Building, Call Centers, Digital Photography, Customer Satisfaction, HP, Programming, Photography, Technical Writing, Creative Writing, Customer Relations, Testing, Imaging, Problem Solving, Documentation, Desktop Support
Education
Ohio University 1990 — 1995
BFA Photography, Photograph, Art
Moeller 1988 — 1990
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
Food Services of America October 2014 - Present
Customer Engineering Services October 2012 - July 2014
University of Rochester Medical Center October 2011 - October 2012
Monro Muffler Brake September 2005 - October 2011
Progressive closing and escrow company Rochester branch February 2004 - September 2005
Skills
Access, SQL, Databases, MS Project, Microsoft Office, SQL Server, Programming, Administration, Problem Solving, Database Administration, Visual Basic, Excel, Program Management, Troubleshooting, Project Planning, Microsoft SQL Server, Data Analysis, Team Leadership, Microsoft Excel, Team Building, Business Analysis, Project Management, Integration, Training, Requirements Analysis, Vendor Management, Management, XML, Security, Software Documentation, Quality Assurance, HTML, Process Improvement, Networking, Servers, Visual Studio
Education
State University of New York College at Brockport 2001 — 2002
Bachlor, Computer Science and Math
Customer Engineering Services June 2015 - Present
Noritsu America Corporation August 2007 - May 2015
Eastman Kodak March 1982 - December 2001
Skills
Digital Photography, Troubleshooting, Color Management, Digital Imaging, Digital Printing, Field Service, Continuous Improvement, Photography, Image Editing
Education
Rochester Institute of Technology 1975 — 1979
BS, Photographic Processing and Finishing Management
Rochester Institute of Technology 1975 — 1979
BS, Photo Management
SVCLV July 2015 - Present
Customer Engineering Services July 2014 - July 2015
Fry's Electronics February 2011 - June 2014
MarketSource March 2013 - December 2013
Envy Audio Video May 2007 - June 2010
Future Shop June 2005 - September 2007
Skills
Customer Satisfaction, Sales, Sales Operations, Customer Experience, Direct Sales, Customer Service, Sales Process, Retail, Customer Retention, Account Management, Sales Management, Technical Support
Education
College of Southern Nevada 2006 — 2006
CompTIA A+, Information Technology
Walnut Grove Secondary School 2000 — 2005
Regular/General High School/Secondary Diploma Program
On Call Computer Repair March 2003 - Present
Customer Engineering Services November 2011 - November 2012
IBM Retired November 1979 - March 2003
Skills
Management, Team Building, Computer Hardware, Hardware, Printers, Troubleshooting, Electronics, Consumer Electronics, Servers, Customer Service, Software Installation, Construction, Plumbing, Electricity, IP, Painting, Microsoft Office, Training, Program Management, Microsoft Excel, Sales, PowerPoint, Microsoft Word, Social Media, Entrepreneurship, Technical Support, Website Development, Digital Imaging, Leadership, Small Business, Acting, Quality Management, Contractors, Internet, Inspection, Key Account Management, Networking, Quality Control, TCP/IP, XP, Computer Repair, Laptops, HP, Inkjet, Remote Desktop, Recruiting, Desktop Computers, Scanners, Electronics Repair, Wide Format Printing
Education
CSUN 1974 — 1976
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.2
Los Angeles Pierce College 1972 — 1974
Associate of Arts (AA), Business Administration and Management, General, 3.5
GHHS 1969 — 1972
Active at MMOL My Missionary On Line June 1959 - June 1987
GE Computer Division May 1959 - May 1987
Customer Engineering Services February 1950 - April 1959
Skills
Entrepreneurship, Project Planning, Fundraising, Discipleship, Customer Service, Public Speaking, Project Management, Team Building, Organizational..., Team Leadership, Organizational..., Non-profits, Coaching, Leadership Development, Strategic Planning, Missions, Program Management, Training, Nonprofits, Evangelism, Start-ups, Volunteer Management, Management Consulting
Education
University of Illinois at Urbana-Champaign 1945 — 1946
None, Engineering
Customer Engineering Services July 2012 - March 2015
Customer Engineering Services July 2012 - June 2013
Palmetto Senior Benefits July 2011 - June 2012
Noritsu America Corporation March 2009 - June 2011
Noritsu America Corporation April 1996 - March 2009
Noritsu America Corporation January 1988 - April 1996
Skills
Management, Team Building, Customer Service, Training, Account Management, Sales Operations, Customer Satisfaction, Budgets, Leadership, Sales, Digital Imaging, Process Improvement, New Business Development, Team Leadership, Photography, Cross-functional Team..., Troubleshooting, Strategic Planning, Coaching, Technical Support, Microsoft Word, PowerPoint, Income Statement, Operations Management, P&L, Customer Relations, Budgeting, Administration, Healthcare, Creative Problem Solving, B2B, Problem Solving, Budget Management, Mentoring, Imaging, Microsoft Office, Project Management
Education
Southern Illinois University, Carbondale 1972 — 1979
Bachelors, Photo Technology, Small Business Management
Cornell College 1975 — 1977
Math and History
no company April 2014 - Present
Customer Engineering Services February 2013 - April 2014
GEI May 2002 - February 2013
Skills
Printers, Inkjet, Technical Training, Scanners, Field Service, Managed Print Services, Software Installation, Technical Support, Digital Imaging, Color Management, Hardware, Wide Format Printing, Troubleshooting, Digital Printing, HP, Print Management, Computer Hardware
Education
BCC
Electrical Engineering
Customer Engineering Services April 2011 - Present
Fujicolor Processing September 1996 - June 2009
ECKERD DRUG CO September 1984 - September 1996
Fotomat Corporation June 1980 - August 1984
Skills
Microsoft Office, Windows, Microsoft Word, Microsoft Excel, Training, Photoshop, Leadership, Process Improvement, Management, Project Management, Sales, Customer Service, Team Building, Team Leadership, Troubleshooting, Computer Hardware, Technical Support, Customer Satisfaction, Hardware, Software Documentation, Strategic Planning
Education
Mason City Community College 1978 — 1979
Business management and human resources, 4.0
Prairie State College 1974 — 1976
None, Industrial Electronics Technology/Technician, A
Valparaiso University 1971 — 1972
Education
Customer Engineering Services September 2013 - September 2015
Education
St. John Fisher College 2015 — 2017
Bachelor of Science (B.S.), Computer Science
University at Buffalo 2009 — 2013
Bachelor's degree, Psychology
Customer Engineering Services June 2014 - Present
Insight Global September 2013 - January 2014
Dish Network September 2012 - August 2013
Insight Global June 2012 - September 2012
AAA Colorado May 2011 - May 2012
AAA Colorado August 2010 - May 2011
Skills
Troubleshooting, Networking, Windows 7, Customer Service, XP, Help Desk Support, Management, Software Installation, Active Directory, Outlook, System Administration, Microsoft Word, Customer Support, Operating Systems, Microsoft Excel, IT Operations, Network Administration, Computer Hardware, Call Centers, Windows, Security, Access, Customer Satisfaction, Webmaster Services, Teacher Mentoring, Early Childhood..., IT Solutions, Technical Support, Hardware, VPN, Information Security, Tier, Computer Security, Visio, Network Security, Windows Server, VMware, Windows Vista, Printers, Servers, Microsoft Exchange, Project Planning, Computer Repair, Databases, Network Design, Cabling, Vendor Management, Employee Training, Project Management, Documentation
Education
University of Phoenix-Southern Colorado Campus 2012 — 2014
Bachelors of Science, Information Security Systems
ITT Tech University 2009 — 2011
Associates, Computer Networking Systems
Eastern New Mexico University 2000 — 2004
None, Computer Application Systems
Roswell High School 1996 — 2000
Diploma, General Education
Customer Engineering Services March 2010 - Present
Customer Engineering Services May 2004 - March 2010
Skills
Customer Service, Strategic Selling, Digital Imaging, Product Development, Project Management, Account Management, Outlook, Technical Support, Microsoft Office, Troubleshooting, Team Building, Sales, Customer Satisfaction, Microsoft Excel, Hardware, Software Documentation, Computer Hardware, Call Centers, Printers, Color Management, Software Installation, Management, Computer Repair, Inventory Management, Field Service, Networking, Training, Windows 7, Hands-on Training, Technical Training, Windows
Education
University of Central Florida - College of Business Administration
Marketing
Customer Engineering Services March 2007 - Present
Customer Engineering Services March 2007 - Present
Imagistics International May 2001 - January 2007
Skills
CompTIA A+ Certification, Networking, Dell Computers, Printers, Thermal Printers, Photocopier, MCSE 2003, Windows, Customer Satisfaction, Digital Imaging, Technical Support, CompTIA A, Color Management, CompTIA A+, Call Centers, Customer Service, Software Installation, Computer Hardware, Hardware
Education
Middle Tennessee State University 1996 — 1998
Computer Science
Customer Engineering Services May 2015 - Present
Customer Engineering Services June 2014 - May 2015
Customer Engineering Services April 2006 - June 2014
Fujifilm USA January 2002 - April 2006
Eckerd Drug January 1996 - October 2001
Blue Ridge Community College January 1997 - January 1998
Greenville Technical College January 1991 - January 1998
Eckerd Drug January 1992 - January 1996
Gaston College January 1991 - January 1994
Eckerd Drug January 1991 - January 1992
Skills
Digital Imaging, Troubleshooting, Digital Photography, Color Management, Printers, Photography, Technical Support, Customer Service, Software Installation, Computer Hardware, Image Editing, Hardware, Customer Satisfaction, Management, Software Documentation, XP, Field Service, Laptops, Computer Repair, Vendor Management, Electronics, Service Management, Technical Training, Windows 7, Microsoft Office, Digital Printing, Process Improvement, Training, Call Centers, Mac, Time Management, Team Building, Network Security, Windows, Customer Support, CompTIA A+ Certification, HP, Windows XP, Scanners, Technical Documentation, Networking, Technical Writing, Servers, Sales, Team Leadership, Leadership, Account Management, Inventory Management, Photoshop, Project Management
Education
Southern Illinois University, Carbondale 1985 — 2000
A.A.S Photographic, Production Technology
Konica Minolta Business Solutions U.S.A., Inc. April 2014 - Present
Customer Engineering Services October 2012 - April 2014
Fujitsu March 2009 - September 2010
Skills
Microsoft Office, Microsoft Excel, Management, Windows, Linux, Linux System..., Shell Scripting, Microsoft Word, Research, PowerPoint, Leadership, Training, English, Process Improvement, Python, Networking, Laser Printers, Desktop Computers, Desktop Deployment
Education
Evergreen Valley College 2014 — 2014
None, Computer and Information Sciences and Support Services, B+
Mission College 2014 — 2014
None, Computer and Information Sciences and Support Services, B
San Francisco State University 2006 — 2012
Master's degree, Philosophy
Walgreens February 2005 - April 2013
Customer Engineering Services March 2004 - January 2005
First Data Corporation 1989 - 2003
Skills
Electro-Mechanical..., Computer Hardware, Computer Repair, Bios, Digital Electronics, Maintenance & Repair, Troubleshooting, Hardware, Hardware Installation, Operating Systems, Software Installation, Laptops, Customer Service, Customer Relations, Customer Satisfaction, Teamwork, Technical Support, Inventory Control, Inventory Management, Time Management, Windows, Microsoft Office, TCP/IP, DHCP, Retail Store Equipment, Networking, VPN, Wireless Networking, Routers, Ethernet, Servers, Windows Server, Windows 7, Windows XP, Switches, Printers, Network Administration, System Administration, Leadership, Linux, Android, Mobile Devices, Windows 10, Active Directory
Education
Queens College
Liberal Arts, philosophy, communications
Suburban Technical School
Digital Computer Technology, Electronics, digital computer technology, A
Customer Engineering Services July 2014 - Present
mBlox February 2014 - April 2014
Dell/IBM August 2013 - February 2014
SupportSpace, Ltd. November 2011 - July 2013
Elgia, Inc. October 2011 - November 2012
Skills
Technical Support, Windows 7, Salesforce.com, Computer Hardware, XP, Help Desk Support, Microsoft Office, Troubleshooting, Networking, Software Documentation, Access, Active Directory, Hardware, Laptops, Software Installation, Windows, Windows Server, Windows XP, Network Administration
Education
Herzing University-Atlanta 2015 — 2015
Centralized Alabama Recipient Eligibility System (CARES) February 2015 - Present
Customer Engineering Services March 2011 - February 2015
Essintial Enterprise Solutions July 2010 - April 2011
Kforce Technology Staffing January 2007 - January 2011
National Support Services, North America January 2010 - July 2010
Halifax Corporation November 2006 - January 2010
Alabama State University August 2003 - May 2006
Bishop State Community College August 2001 - May 2003
Skills
Hardware, Microsoft Dynamics CRM, Troubleshooting, Servers, Computer Hardware, Software Installation, Windows, Laptops, Workstations, HP, Switches, Customer Service, TCP/IP, Network Administration, Dell Computers, Windows Server, Windows XP, XP, CompTIA A+, Project Planning, Firewalls, Shell Scripting, Penetration Testing, CompTIA A+ Certification, Perl, Contractors, Linux, Project Coordination, Business Intelligence, WiFi, Linux Firewalls, Bash, Online Research, SharePoint, Backtrack, Security Analysis, Carbon Footprinting, Concrete Testing, SQLite, Technical Support, Printers, Networking, Help Desk Support, Software Documentation, Routers, Windows 7, Training, Operating Systems, Process Improvement, Team Building
Education
Strayer University-Maryland 2008 — 2011
MBA, Business Adminstration
Alabama State University 2003 — 2006
BS, Computer Information Systems
Bishop State Community College 2001 — 2003
AAS, Computer Information Systems
Mainstage Theatrical Supply September 2014 - Present
Fedex September 2013 - August 2014
Customer Engineering Services May 2012 - April 2013
Datacom October 2004 - June 2005
Alcatel-Lucent November 2000 - July 2002
Skills
Customer Service, Electronics, Film Development, Photoshop, Printers, Offset Printing, Telecommunications..., Telecommunications, Equipment Repair, Technical Support, HP, Customer Satisfaction, Troubleshooting, Digital Imaging, Computer Hardware, Film Production, Hardware, Software Installation, Computer Repair, Laser Printers, Laptops, Windows XP
Education
ITT Technical Institute-Cordova 2009 — 2012
Associate of Applied Science, Computer Electronics Engineering Technology
ITT Technical Institute-Cordova 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Computer Electronics Engineering Technology
Customer Engineering Services August 2014 - June 2015
Tyco Simplex Grinnell July 2014 - August 2014
General Dynamics Land Systems February 2014 - April 2014
Enterprise Holdings June 2013 - February 2014
Florida A&M University May 2009 - May 2013
DTG Operations, Inc September 2003 - April 2009
Skills
Customer Service, PowerPoint, Microsoft Office, Windows, Troubleshooting, Management, Access, Microsoft Excel, Matlab, Electronics, Microsoft Word, C++, C, AutoCAD, Electronics Design..., Soldering, Mastery with Design and..., Proficient with the use..., Signal Generators to...
Education
Florida A&M University 2009 — 2013
Bachelors Degree, Electronic Engineering Technology
Florida A&M University 2009 — 2013
Bachelor's Degree, Electrical, Electronic and Communications Engineering Technology/Technician
Customer Engineering Services May 2005 - Present
Skills
Technical Support, Field Service, Digital Imaging, Troubleshooting, Printers, Hardware, Electronics, Laptops, Testing, Software Documentation, Windows 7, Software Installation, Computer Repair, Color Management, Windows, HP, Digital Printing, Technical Documentation, Computer Hardware, Technical Writing, Service Management, Hands-on Training, TCP/IP, Telecommunications, Servers, Electronics Repair, Hardware Support, Desktop Computers, Customer Satisfaction, Call Centers, Windows XP, Vendor Management
Education
Angelo State University
Bachelor's degree, Business Administration and Management, General
Customer Engineering Services August 2011 - Present
Noritsu America Corporation April 2007 - September 2011
Noritsu America Corp. July 2000 - April 2007
Eckerd February 1997 - July 2000
Noritsu America Corporation May 1993 - January 1997
Eckerd June 1992 - May 1993
Skills
Photography, Microsoft Excel, Microsoft Word, Color Management, Customer Satisfaction, Customer Service, Digital Imaging, Electronics, Management, Microsoft Office, Program Management, Project Management, Retail, Team Building, Team Leadership, Technical Support, Call Centers, Telecommunications, Troubleshooting, Windows, Computer Hardware, Training, Time Management
Education
University of Wisconsin-Whitewater 2007 — 2010
MBA, Business Adminstration, 3.957 GPA
Southern Illinois University, Carbondale 1990 — 1992
B.S., Advanced Technical Studies, GPA 3.45
Southern Illinois University, Carbondale 1987 — 1990
A.A.S., Photographic Production Technology
Customer Engineering Services February 2011 - Present
QualxServ/Revacomp/OneSource/Allstar May 2006 - March 2009
IBM May 1977 - May 2006
Skills
Microsoft Server 2008, Fuji Photolab
Education
Palm Beach Community College 1981 — 1984
AA, Engineering
Nichols College January 2014 - Present
Nichols College September 2013 - January 2014
Customer Engineering Services June 2013 - October 2013
Lalonde Lawn Care May 2013 - September 2013
Nichols College August 2011 - May 2013
Lalonde Lawn Care May 2012 - September 2012
Freshwater Stone & Brickwork May 2011 - September 2011
Skills
Marketing, Creative Problem Solving, Writing, Public Speaking, Microsoft Office, Quickbooks, Time Management, Customer Service
Education
Nichols College 2010 — 2014
Bachelor of Science in Business Administration, Marketing, 3.94
Customer Engineering Services Field Support Representative Level 2Fujifilm2003 - 2007
Wolf Camera 1996 - 2001
Wolf Camera 1996 - 2001
Skills
Digital Imaging, Photography, Photoshop, Microsoft Office, Troubleshooting, Customer Service, Computer Hardware, Digital Photography, Technical Support, Adobe Creative Suite, Windows, Software Installation, Customer Satisfaction, Color Management, Software Documentation, Field Service, Printers, Electronics, Digital Printing, Hardware
Education
Columbia College Chicago 1997 — 1999
Customer Engineering Services November 2014 - Present
Customer Engineering Services November 2014 - Present
Xerox March 2007 - November 2014
Xerox April 2004 - March 2007
Xerox March 2003 - April 2004
Xerox December 2002 - March 2003
Xerox September 2000 - December 2002
USPS 1999 - 2000
Skills
Process Improvement, Business Analysis, Data Analysis, Visio, Project Management, Troubleshooting, Microsoft Office, Cross-functional Team..., Analysis, Microsoft Excel, Team Leadership, Business Process..., Forecasting, Six Sigma, SQL, Unix, Windows, VBA, PowerPoint, Microsoft SQL Server, Requirements Analysis, Program Management, Software Project..., Access, Quality Assurance, SDLC, Integration, Software Documentation
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2004 — 2010
MBA, Operations Management and Supervision
Rochester Institute of Technology 1996 — 2003
Bachaelor, MIS
Monroe Community College 2000 — 2001
Associate, CIS
EMC July 2013 - Present
EMC June 2010 - Present
EMC Corporation July 2007 - June 2010
EMC February 2005 - July 2007
Customer Engineering Services August 2004 - February 2005
Skills
Virtualization, Software Documentation, Product Management, Service Delivery, Business Analysis, Outsourcing, Team Building, Cloud Computing, Vendor Management, Storage, Customer Service, Team Leadership, Disaster Recovery, Enterprise Software, Management, Data Center
Education
Penn State University 2000 — 2004
NCR Corporation July 2012 - September 2013
Customer Engineering. Services February 2011 - July 2011
ipcs wireless February 2005 - May 2009
Skyenet 1999 - 2000
Skills
PC building, Printers, Laser Printers, Computer Repair, Help Desk Support, Desktop Deployment, Software Installation, Virus Removal, Operating Systems, Inventory Management, Inventory, Inventory Analysis, Inventory Accuracy, Active Directory, Computer Hardware, System Deployment, Technical Support, VMware, Wireless, Laptops, A Certified, Windows 7, Hardware, Wireless Networking, Windows XP, Dell Computers, Troubleshooting, Norton Ghost, Cabling, Antivirus, Blackberry, Servers, Network Administration, Routers, Network, Switches, Networking, HP, Cisco Technologies, POS, Windows, Customer Support, LAN-WAN, DHCP
Education
Holy Cross College 1995 — 1997
Associate of Arts, Liberal Arts
Holy Cross College 1995 — 1997
associate of arts, Liberal Arts and Sciences, General Studies and Humanities
Customer Engineering Services October 2014 - Present
Diebold October 2006 - April 2014
DecisionOne Corporation 2003 - 2005
HP 2002 - 2004
SMTC Manufacturing Inc. 2000 - 2002
NULOGIX Technical Services, Div. IBM Canada 1994 - 2000
Fujitsu Services 1992 - 1994
PC Service Partners (PCSI) Div IBM Canada 1990 - 1992
MicroAge Toronto 1984 - 1990
Skills
New Business Development, Consultative Selling, Account Management, ITIL, Solution Selling, Contract Negotiation, Selling, Management, Direct Sales, CRM, Banking, Business Development, Operations Management, Integration, Sales, Strategic Planning, Business Process..., Professional Services, Sales Management, Vendor Management, Salesforce.com, Analysis, Negotiation, SaaS, Managed Services, Process Improvement, Team Building, Strategy, Cross-functional Team..., Change Management, Team Leadership, Strategic Partnerships, Outsourcing, Cloud Computing, Product Management, Sales Process
Education
Seneca College of Applied Arts and Technology 1983 — 1985
Business Administration and Management, General
Sir John A MacDonald CI
Customer Engineering Services August 2008 - Present
Fujifilm August 2008 - Present
Skills
Troubleshooting, Process Improvement, Technical Support, Management, Software Documentation, Microsoft Office, Account Management, Team Building, Customer Service, Integration
Education
Rochester Institute of Technology 2004 — 2008
Bachelor of Science (B.S.), Management Information Systems and Services
Customer Engineering Services October 2008 - Present
Skills
Digital Imaging, Printers, Technical Support, Computer Hardware, Laptops, Troubleshooting, Color Management, Photography, Field Service, Customer Service, Digital Photography, Digital Printing, Hardware, Software Installation, Computer Repair, New hire training, QSP training, Operations training
Education
Erie Community College
AAS, Telecommunications technology, 3.8
Technogym North America July 2013 - Present
Customer Engineering Services August 2011 - May 2013
ACCO Brands July 1997 - January 2009
General Binding Corp. (GBC) 1997 - 2009
NMA America (Nederlandse Machinefabriek Alkmaar) February 1996 - June 1997
Skills
Management, Project Management, Inventory Management, Leadership, Customer Satisfaction, Technical Support, Troubleshooting, Customer Service, Sales Operations, Sales, Business Development, New Business Development, Budgets, Sales Management, Training, Team Building, Cross-functional Team..., Account Management, Process Improvement, Customer Retention, Manufacturing, Operations Management, Key Account Management, P&L Management, Vendor Management, Selling, Contract Negotiation, Direct Sales, B2B, Team Leadership, Product Management, Call Centers, Field Service, Salesforce.com, Cold Calling, Product Development, Solution Selling, Forecasting, Sales Process, Coaching, Team Management, Sales Presentations, Managed Print Services, Strategic Planning, CRM, Customer Experience
Education
Harper College 1989 — 1989
Completed Courses, PC Software
College of Lake County 1978 — 1979
Completed Courses, Business & Accounting
Control Data Institute 1971 — 1972
Bachelors, Science - Emphasis in Computer Technology
Customer Engineering Services October 2012 - Present
Sharp Bussiness Systems November 2011 - Present
MikeDs Photography January 1996 - Present
CVS/Pharmacy April 2009 - November 2011
Longs Drugs March 2006 - April 2009
Longs Drug Store 2006 - 2009
Noritsu America Corporation April 2001 - March 2006
Ritz Camera Centers June 1996 - June 2000
Skills
Process Improvement, Microsoft Excel, Mac, Training, Photoshop, Customer Service, Photography, Leadership, Microsoft Word, Retail, PowerPoint, Technical Support, Troubleshooting, Customer Satisfaction, Computer Hardware, Digital Photography, Digital Imaging, Networking, Team Leadership
Education
Diablo Valley College 1996 — 2000
Computer Systems Networking and Telecommunications
Pittsburg Sr. High School 1992 — 1996
diploma, Photography
Customer Engineering Services April 2007 - Present
Fuji Photo Film USA October 2002 - March 2007
California Graphics August 2000 - October 2001
JY Marketing Services 1990 - 2000
Skills
Digital Imaging, Color Management, Photography, Troubleshooting, Computer Hardware, Printers, Customer Service, Digital Photography, Microsoft Office, Technical Support, Photoshop, Hardware, Windows, Digital Printing, Process Improvement, Management, Field Service, Software Installation
Education
Golden Gate University 1990 — 1992
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
San Francisco State University 1986 — 1990
Bachelor of Science (B.S.), Marketing
Customer Engineering Services December 2011 - Present
CareFusion February 2010 - December 2011
Shutterfly October 2000 - April 2009
California College of Podiatric Medicine October 1999 - September 2000
Peet's Coffee & Tea April 1995 - December 1998
Skills
Computer Hardware, Troubleshooting, Testing, Disaster Recovery, Electronics, Windows Server, Windows, Operating Systems, Microsoft Office, Microsoft Exchange, Software Installation, Hardware, Team Building, Customer Service, Customer Satisfaction, Technical Support, Active Directory, Printers, Software Documentation, VPN, Quality Assurance, XP, Outlook, Networking, Windows 7, Computer Repair, Microsoft Certified..., Servers, TCP/IP, Field Service, DNS, Windows XP, Linux
Education
Heald College 2001 — 2003
Associates, Applied Science
Customer Engineering Services Department ManagerWalmart.comOctober 2003 - October 2006
Education
Colorado Technical University 2006 — 2009
Bachlors, Business
Customer Engineering Services March 2007 - Present
Xerox October 2006 - March 2007
Ultraviolet December 2004 - March 2007
Skills
Photography, Digital Printing, A+ Certified, Digital Media, Networking, Digital Photography, MCSA, MCP, Network + Certified, Video Editing, Hardware, Windows 7
Education
TechSkills-Indianapolis 2002 — 2004
MCSA, Computer Science
Indiana University-Purdue University at Indianapolis 2000 — 2002
Photography
Customer Engineering Services March 2007 - Present
FujiFilm U.S.A June 2002 - March 2007
Motorola January 1995 - June 2002
Skills
Troubleshooting, Technical Support, Computer Hardware, Printers, Field Service, Software Documentation, Hardware, Laptops, Computer Repair, XP, Laser Printers, Software Installation, Windows 7, Outstanding time..., Operating Systems, Project Management, HP, Team Management, Servers
Education
Rock Valley College
Customer Engineering Services August 2009 - Present
Skills
Personnel Management, Performance Management, Professional Mentoring, Call Centers, Training, Organizational Behavior, Human Resources, Service Delivery, Customer Service, Printers, Field Service, Team Building, Employee Engagement, Team Leadership, Employee Relations
Education
American University 1993 — 1997
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
SHRM
HR Certification, Human Resources Management/Personnel Administration, General, SPHR
USA Interactive Company
Certificate, Call Center Management
Customer Engineering Services September 2013 - Present
Customer Engineering Services April 2007 - September 2013
Customer Engineering Services March 2007 - September 2013
Fujifilm November 1998 - March 2007
Photo USA August 1989 - October 1998
Hampton Hobby House 1982 - 1989
Skills
Tableau, Data Analysis, Visual Analytics, Project Management, Problem Solving, Field Service, Software Documentation, Account Management, Testing, Business Intelligence, Databases, Customer Management, Call Centers, Customer Relations, Technical Writers, Digital Imaging, Printers, Troubleshooting, Customer Service, Technical Support, Computer Hardware, Color Management, Photography, Digital Photography, Hardware, Digital Printing, Customer Satisfaction, Software Installation, Process Improvement, Technical Training, Windows, Computer Repair, Operating Systems, Laptops, Electronics, Hands-on Training, Wide Format Printing, XP, Black & White, Retail, Operations Management, Store Opening, District Management, Reporting & Analysis, Analog Photography, Store Operations, Multi-Unit Operations, Film, Writing, Film Processing
Education
Christopher Newport University 1984 — 1989
Political Science/Pre Law
Customer Engineering Services February 2005 - Present
Skills
Vendor Management, Troubleshooting, Project Planning, Project Management, Management, Process Improvement, Service Delivery, Testing, Hardware, Team Leadership, Requirements Analysis, Program Management, Technical Support, Service Management, Account Management, Customer Service, Project Coordination, Digital Imaging, Software Project..., Software Documentation, Business Analysis, Team Building, Quality Assurance, Technical Documentation, Change Management
Education
California State University-Northridge 1968 — 1970
Bachelor of Arts (B.A.), Economics
Customer Engineering Services February 2012 - Present
Comforce contract to Xerox March 2008 - Present
Carestream Health November 2007 - March 2008
Comforce contract to Xerox July 2006 - November 2007
Comforce contract to Eastman Kodak August 2005 - July 2006
Skills
Software Quality..., Testing, OS X, Wireless, Technical Support, Windows Server, Performance Testing, Networking, Printers, Unix, TCP/IP, Troubleshooting, Windows XP, Windows
Education
Monroe Community College 1995 — 1997
Associates, Liberal Arts ans Sciences
John Marshall High School 1990 — 1992
Customer Engineering Services October 2011 - Present
IBM Corporation April 2003 - August 2011
IBM Corporation July 1995 - April 2003
IBM Corporation September 1991 - July 1995
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Access, Team Leadership, PowerPoint, Performance Management, Human Resources, Project Management, Program Management, Quality Assurance, Troubleshooting, Project Planning, Recruiting, Windows, Management, Vendor Management, Process Improvement, Software Documentation, Call Centers, Team Building, Training, Coaching, Change Management, Leadership
Education
Duke University 2011 — 2011
HR Management
Fairfield University 1982 — 1982
Finance
Connecticut Business Institute 1980 — 1982
Executive Secretarial Program
Customer Engineering Services ManagerIBM1974 - 2004
Skills
Troubleshooting, Technical Support, Printers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Service, Digital Imaging, Team Building, Windows, Management, Project Management
Education
Central Connecticut State University 1978 — 1981
BS Industrial Technology
Northlight Color March 2014 - Present
Customer Engineering Services December 2012 - September 2013
GEI CalGraph May 2007 - December 2012
Technical Imaging Services 1992 - 2007
Matra Transit June 1990 - October 1992
Skills
Inkjet, Scanners, HP, Printers, Software Installation, Troubleshooting, Wide Format Printing, Digital Printing, Digital Imaging, Technical Support, Color Management, Managed Print Services, Computer Hardware, Field Service, Switches, Graphics, Customer Satisfaction, Photocopier
Education
College of DuPage
AAS, Electronic Technolgy - Minor in Computer Science
Northern Illinois University
BS - College of Industry and Technology, Electronic Technology
Customer Engineering Services April 2007 - Present
Fujifilm November 2002 - March 2007
Kodak Service and Support(Qualex) September 1997 - November 2002
ITT Technical Institute June 1995 - July 1997
United States Marine Corps March 1990 - April 1994
Skills
Computer Hardware, Troubleshooting, Hardware, Technical Support, Laptops, XP, Windows 7, Windows, Computer Repair, Servers, Active Directory, Operating Systems, Software Installation, Printers, Windows Server, HP, TCP/IP, Network Administration, Software Documentation, Routers, Norton Ghost, Dell Computers, Wireless Networking, DHCP, Inkjet, LAN-WAN, Electronics, Remote Desktop, Testing, Workstations, Windows Vista, Firewalls, Maintenance, Field Service, Networking
Education
ITT Technical Institute-Greenfield 1995 — 1997
Associate of Science (A.S.), Electrical and Electronics Engineering
Customer Engineering Services April 2007 - Present
Fujifilm September 1995 - March 2007
Skills
Digital Imaging, Printers, Hands-on Training, Training, Troubleshooting, Software Installation, Microsoft Office, Computer Hardware, Windows, Technical Documentation, Software Documentation, Field Service, Color Management, Technical Support, Team Leadership, Customer Service, Hardware, Digital Printing, Process Improvement, Service Delivery, Customer Satisfaction, Electronics, Digital Photography, Windows 7, Testing, Photoshop, Computer Repair, Vendor Management, Team Building, Service Management, Product Management, Project Management, Networking, Servers, Technical Training, Photography
Education
Temple University
Customer Engineering Services
Skills
Windows, Troubleshooting, Customer Service, Printers, Computer Hardware, Technical Support, Outlook, Microsoft Office, Photoshop, Software Installation, Microsoft Word, Hardware, XP, Customer Satisfaction, Software Documentation, Laptops, Windows 7, Access
Education
USN School of Photography 1981 — 1981
Pensacola Junior College 1978 — 1980
Customer Engineering Services March 2008 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Windows, Computer Hardware, Software Installation, Hardware Installation, Computer Repair, Field Service, Soldering, Troubleshooting, Computer Hardware..., Close Attention to..., Travel
Education
Remington College-Mobile Campus 1998 — 2000
Associate's degree, Electronics Engineering
University of South Alabama 1995 — 1997
Middle through High School
Customer Engineering Services January 2012 - Present
IBM June 1979 - May 2007
Skills
Microsoft Excel, Technical Support, Troubleshooting, Windows, Computer Hardware, Windows 7, Windows XP, Microsoft Office, Hardware, Customer Service, Software Documentation
Education
Fordham University 2015 — 2019
Customer Engineering Services April 2007 - Present
FujiFilm USA March 2002 - April 2007
Noritsu America Corporation February 1997 - March 2002
Skills
Computer Hardware, Printers, Customer Service, Troubleshooting, Field Service, Software Installation, Technical Support, Product Management, Digital Imaging, Computer Repair, Management, Electronics, Software Documentation, Technical Training, Inkjet, Windows 7, Technical Documentation, Color Management, TCP/IP, Windows, Customer Satisfaction, Testing, Hardware
Education
Gordon College 1990 — 1992
Bachelor's Degree, Business Administration and Management, General
Mary 'K' Catok Charles Rutenberg Realty April 2014 - Present
WM Imaging Solutions September 2009 - Present
Customer Engineering Services June 2008 - November 2008
ESI-Virginia Beach, VA February 2000 - September 2005
RECON Micrographics May 1995 - October 1997
Xerographics Copier Systems May 1980 - September 1995
Skills
Office machine..., Strategic Use Of..., Time Management, Accounts Receivable, Military Logistics, Inventory Management, Communication Skills, Dependable Team Player, Inventory Accuracy, Bilingual Proficiency, Flexible Schedule, Highly Reliable, DoD Top Secret Clearance, Adaptable to Changes, Building Customer..., Employee Loyalty, Personal Integrity
Education
Chowan University 1971 — 1973
Associate of Science (A.S.), Physical Sciences, 3.2
Customer Engineering Services June 2004 - Present
Longs Drugs May 1999 - June 2004
Skills
Computer Hardware, Business Analysis, Service Delivery, Windows 7, CRM, Vendor Management, Active Directory, Troubleshooting, Technical Support, Software Documentation, IT Service Management, Call Centers
Education
California State University-Sacramento 1993 — 1995
Business Administration and Management, General
Sierra College 1990 — 1993
Associate of Arts (AA), Business Administration and Management, General
Customer Engineering Services March 2004 - Present
Skills
Laser Printers, Digital Imaging, Color Management, Technical Support, Computer Hardware, Troubleshooting, Printers, Customer Service, Hardware, Windows, Software Installation, Customer Satisfaction, Digital Printing, Software Documentation, xerographic copiers, mail sealers
Education
Delgado Community College
Associate’s Degree
Customer Engineering Services June 2005 - Present
Skills
Customer Service, Troubleshooting, Process Improvement, Color Management, Digital Printing, Technical Support, Computer Hardware, Printers, Photography, Photoshop
Education
Stark State College of Technology
Associate's degree, Business Administration and Management, General
Boise Office Equipment January 2015 - Present
Xerox February 2014 - Present
Customer Engineering Services March 2007 - June 2013
FUJIFILM Holdings America Corporation August 1998 - March 2007
Ritz Camera & Image July 1988 - July 1998
Skills
Technical Support, Digital Imaging, Troubleshooting, Printers, Digital Printing, Color Management, Training, Software Installation, Wide Format Printing, Field Service, Hardware, Computer Repair, Customer Service, Computer Hardware, Laptops
Education
Santa Ana College 1976 — 1979
Law Enforcement/Juvenille Probation, Buisness, Phys. Ed.
Villa Park High 1974 — 1975
Tallmadge High 1972 — 1974
US Army Corps of Engineers September 2013 - Present
Customer Engineering Services November 2011 - September 2013
Laser Technologies May 2005 - September 2010
Skills
ITIL, CompTIA Network+, CompTIA A+ Certification, Windows 7, HDI Support Center...
Education
Sullivan University 2010 — 2014
Associate of Science (AS), Computer Science
RETS Institute of technology 2001 — 2002
Diploma, Electronic Specialist
BWC Imaging July 2014 - Present
Customer Engineering Services 2008 - 2012
FUJIFILM Holdings America Corporation January 1987 - March 2008
Skills
Field Service, Printers, Troubleshooting, Digital Imaging, Technical Support, Inkjet, Color Management, Computer Hardware, Service Management, Electronics, Hardware, Digital Printing, Software Installation, Customer Satisfaction, Computer Repair, Customer Service, Account Management, Process Improvement, Team Leadership, Team Building, Management
Education
Eastfield College 1989 — 1990
Industrial Electronics Technology/Technician
Customer Engineering Services
Skills
Digital Printing, Color Management, Printers, Field Service, Offset Printing, Print Management, Scanners, Variable Data Printing, Wide Format Printing, Troubleshooting, Digital Imaging, Technical Support, Training, Customer Satisfaction, Computer Hardware, Software Installation
Education
Erie Community College
Associate of Science (A.S.), Telecommunications Technology/Technician
Sutherland Global Services March 2015 - Present
Randstad Technologies US December 2014 - March 2015
Canandaigua National Bank & Trust March 2014 - May 2014
IV4, Inc. October 2013 - February 2014
Customer Engineering Services October 2008 - April 2013
Eastman Kodak Company March 2000 - May 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Troubleshooting, Strategic Planning, Software Documentation, Hardware, Process Improvement, Information Technology
Education
Andrews University 1995 — 1998
Bachelor's Degree, Photography
Fairport High School 1991 — 1994
High School
Customer Engineering Services October 2012 - Present
Education
Northeastern State University
Customer Engineering Services January 2009 - Present
State of New Jersey September 2007 - September 2008
Thomson Reuters April 2002 - April 2004
Skills
Strategic Planning, Analysis, Account Management, Legal Writing, Strategy, Corporate Law, Project Management, Policy, Business Development, Corporate Governance
Education
Seton Hall University School of Law 2004 — 2007
Juris Doctorate, Law
University of Maryland College Park 1997 — 2001
Bachelor of Arts (B.A.), Economics
Customer Engineering Services October 2012 - Present
Juxtaposition Sound & Vision March 2006 - Present
Portrait Innovations October 2008 - October 2012
eSports Partners June 2008 - October 2008
Spirit Accessories February 2008 - July 2008
Skills
Photoshop, Photography, Illustrator, Dreamweaver, InDesign, Flash
Education
Northeastern State University 2004 — 2007
Bachelor's degree, Design and Visual Communications, General
American Reprographics Corporation April 2015 - Present
Denitech Corporation September 2014 - April 2015
Customer Engineering Services November 2010 - April 2014
Skills
Account Management, Team Building, Customer Service, Customer Satisfaction, Technical Support, Software Installation
Education
University of Wisconsin-Eau Claire 1985 — 1988
Technical Instructor Certification
Louisiana State University 1973 — 1975
Associate's Degree, Electronics
Customer Engineering Services Technical Service RepresentativeNoritsu America CorporationApril 1997 - October 2013
Skills
Customer Service, Troubleshooting
Education
Penn Foster Career School 2013 — 2014
Gunsmith Certificate, Gunsmithing/Gunsmith, A