Dean Health Plan, Inc.
Industry: Company
DescriptionHeadquarters: Wisconsin Founded: 1983 President: David Fields CFO: Randy Ruplinger Parent organization: Dean Health Insurance, Inc. Subsidiary: Navitus Health Solutions, LLC VPs: Tom Ter Horst (Human Resources), Stephanie Cook (Compliance, Internal Audit)
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Dean Health Plan, Inc. Employees
Christie's International Real Estate June 2014 - Present
Christie's International Real Estate January 2012 - June 2014
Dean Health Plan, Inc. March 2010 - January 2012
Technicolor March 2007 - August 2009
Skills
Marketing, Online Advertising, Marketing Strategy, Social Media Marketing, Marketing Communications, Email Marketing, Advertising
Education
Spalding University 2004 — 2006
Master of Science (M.S.), Business Communication
Southeast Missouri State University 2001 — 2004
Bachelor of Science (B.S.), Mass Communication/Media Studies
Dean Health Plan, Inc. April 2012 - Present
Associated Podiatrists, LLP August 2006 - March 2012
Associated Podiatrists, LLP 2006 - 2012
Skills
Customer Service, Clinical Research, Medical Coding, HIPAA, Practice Management, Medical Billing, Microsoft Office, Public Speaking, ICD-10, CPT, Managed Care, Health, Reimbursement, Coding..., Medicare/Medicaid..., Durable Medical..., Clinical, Unlisted CPT coding
Education
American Academy of Professional Coders
Certifed Professional Coder
Madison Area Technical College
Certified Nursing Assistant
Dean Health Plan, Inc. February 2015 - Present
Epic July 2008 - July 2014
Aurora Funds May 2007 - June 2008
Skills
Microsoft Office, Problem Solving, Project Planning, Project Coordination, Healthcare IT, Business Analysis, Process Improvement, Software Documentation, Project Management, Software Project..., Healthcare Information..., Healthcare, Microsoft Excel
Education
University of North Carolina at Chapel Hill 2004 — 2008
BA, Economics
Dean Health Plan, Inc. April 2014 - Present
Dean Health Plan, Inc. March 2014 - April 2014
Network Engineering Technologies January 2014 - February 2014
Fiskars August 2013 - November 2013
CUNA Mutual Group May 2013 - August 2013
Dunn Brothers Painting March 2008 - May 2013
Skills
News Writing, Creative Writing, Communication Skills, Microsoft Office, Comfortable working..., Enjoy Working with..., Writing
Education
University of Wisconsin-Madison 2010 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
Madison Area Technical College 2008 — 2010
SSM Health Care September 2014 - Present
Union Transfer & Storage - Mayflower September 1990 - September 2014
Lodi Canning Company September 2000 - May 2001
Dean Health Plan, Inc. February 2000 - September 2000
Skills
Leadership, Payroll, Accounts Payable, Accounts Receivable, Accounting, Transportation, Shipping, Team Leadership, Warehousing, Logistics, Process Scheduler, Invoicing, Inventory Management, Customer Satisfaction, Time Management
Education
Madison Area Technical College
Inovalon January 2015 - Present
Inovalon October 2010 - Present
Care Wisconsin January 2004 - August 2010
Medical Staffing Network January 1992 - August 2008
EDS (Wisconsin HIRSP) January 2004 - May 2007
Don & Marilyn Hospice Center January 2003 - December 2006
University Physicians January 1994 - November 1999
Dean Health Plan, Inc. January 1999 - June 1999
Covance September 1997 - May 1999
UW-Madison Department of Medicine, ID section April 1997 - April 1998
Skills
Nursing, Hospitals, Healthcare Management, Inpatient, Healthcare, Healthcare Information..., EMR, Medicare, HIPAA, Patient Safety, Medical Records, HEDIS, ICD-9, ICD-10, Medicaid Managed Care, Health Insurance, Employee Training, Employee Management, Workers Compensation, Infection Control, Hazardous Materials, Real Estate, EPIC Software, ICH Guidelines, Customer Service, Leadership, Strategic Planning, Team Building, Public Speaking
Education
University of Wisconsin-Madison 1993 — 1995
Facilities Medical Management Nursing
Moraine Park Technical College 1991 — 1993
Registered Nursing/Registered Nurse
Moraine Park Technical College 1989 — 1991
Practical Nursing, Licensed Practical/Vocational Nurse Training
Dean Health Plan, Inc. November 2014 - April 2015
Humana November 2013 - June 2014
Assurant Health May 2013 - November 2013
United Healthcare January 2011 - October 2012
John Hancock Life Insurance Company (U.S.A.) November 2006 - December 2010
Wellpoint May 1999 - January 2006
Fortis Health 1996 - 1999
Fortis Health 1994 - 1996
Fortis Health 1990 - 1994
Fortis 1985 - 1990
Skills
PMP, Call Center, Process Improvement, Insurance, Multi-site, Program Management, Vendor Management, Cross-functional Team..., Requirements Gathering, Team Building, Leadership, Project Management, Change Management, Medicare, PMO, Project Portfolio..., HIPAA, Operations Management, Strategic Planning, Budgets, Training, MS Project, Coaching, RFP, Health Insurance, Data Analysis, Healthcare, Project Planning, Visio, Call Centers
Education
University of Phoenix 2003 — 2014
Bachelor of Science (B.S.), Health Care Administration
Notre Dame High School 1978 — 1982
Dean Health Plan, Inc. January 2015 - Present
Republican Party of Wisconsin November 2013 - December 2014
Wisconsin Executive Residence May 2013 - September 2013
NGA May 2013 - August 2013
Aspect Consulting December 2011 - May 2013
World Triathlon Corporation January 2010 - September 2011
Lab Safety Supply February 2004 - December 2009
Skills
Event Management, Strategic Planning, Online Marketing, Budgets, Sports Management, Sports Marketing, Team Leadership, Merchandising, InDesign, Public Relations, Fundraising, Volunteer Management, Project Management, Contract Negotiation, Social Networking, Community Outreach, Contract Management, Proposal Writing, Wordpress, Political Campaigns
Education
Madison Area Technical College 2007 — 2010
Associate, Meeting & Event Planning
Dean Health Plan, Inc. January 2015 - Present
Espy Advisory Group December 2009 - January 2015
Ascension Health December 2012 - May 2013
Wheaton Franciscan Healthcare October 2005 - November 2009
St. Francis Regional Medical Center January 2003 - October 2005
Allina Hospitals & Clinics January 1999 - December 2001
Definity Health July 1998 - January 1999
Deloitte Consulting September 1996 - July 1998
University of Wisconsin Hospital and Clinics September 1994 - May 1996
SSM - Diversified Health Services May 1990 - September 1993
Skills
Hospitals, Healthcare, Program Development, Project Management, Physician Relations, Managed Care, Strategic Planning, Financial Analysis, Acquisitions, Mergers, Mergers & Acquisitions, Organizational..., Team Leadership, Start-up Ventures, Business Planning, Revenue & Profit Growth, Financial Modeling, Business Development, Organizational..., Turn-around Situations, CMS/CMMI Care Model..., EMR, Healthcare Industry, Management, Leadership, Strategy, Healthcare Consulting, Physicians, Data Analysis, Start-ups
Education
New York University - Leonard N. Stern School of Business
Seminar Course, Corporate Valuation
University of Wisconsin-Madison 1994 — 1996
MBA, Finance and Investment Analysis
University of Wisconsin-Oshkosh 1983 — 1986
Bachelor of Science, Zoology (pre-med emphasis); Psychology minor
St. Norbert College 1981 — 1983
Industrial Psychology
Delta Air Lines May 2015 - Present
UnitedHealth Group July 2014 - May 2015
Perficient September 2013 - August 2014
Trexin Consulting November 2012 - September 2013
Dean Health Plan, Inc. May 2009 - November 2012
HCA Healthcare April 2007 - May 2009
Nokia July 2002 - April 2007
Skills
Data Analysis, Access, Analysis, Business Objects, Process Improvement, Business Analysis, Healthcare, Software Documentation, SAS, Databases, Business Intelligence, Data Warehousing, Crystal Reports, Visio, Forecasting, PowerPoint, RapidSQL, EDW, Data Modeling, Data Mapping, Quality Center, SharePoint, Microsoft Excel, Microsoft Word
Education
Minnesota School of Business 2009 — 2011
Master of Business Administration (M.B.A.), Business/Managerial Economics
University of Phoenix 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business/Managerial Economics
Wisconsin Department of Revenue May 2015 - Present
KJackCreative July 2013 - Present
Wisconsin Department of Revenue July 2014 - May 2015
JSX Design October 2013 - July 2014
Dean Health Plan, Inc. January 2013 - July 2014
Capitol Insurance Companies September 2007 - January 2013
Capitol Insurance Companies January 2005 - September 2007
State Farm Insurance September 2002 - October 2004
Skills
Marketing, Insurance, Social Media Marketing, Marketing Communications, Copywriting, Marketing Strategy, Property & Casualty..., Email Marketing, SEO, Liability, Underwriting, Casualty, General Insurance, Commercial Lines, Customer Service, Shoutlet Social Media..., Adobe Photoshop, Kentico CMS, Vitalsite CMS, Exacttarget Direct..., Squarespace, Salesforce.com, Hootsuite, WordPress
Education
St. Norbert College 1996 — 2000
Bachelor of Arts, Communications
Poynette 1993 — 1996
Quintessence Biosciences, Inc. January 2002 - Present
Lucigen Corporation 2006 - Present
SSM Healthcare of Wisconsin August 2013 - Present
Nordic Group of Companies, Ltd. 2011 - Present
Dean Health Plan, Inc. 2005 - Present
First Business Bank - Madison 2005 - Present
First Business Capital Corporation August 2013 - Present
Edith Sanford Breast Cancer Foundation April 2013 - 2014
Mirus Bio August 1996 - September 2008
PanVera August 1992 - October 2001
Skills
Risk Financing, Biotechnology, Business Strategy, Financial Management, Business Management, Management, Leadership, Managerial Finance, Team Building, Strategy, Management Consulting, Mergers & Acquisitions, Cross-functional Team..., Process Improvement, Commercialization, Manufacturing, Genetics, Lifesciences, Market Research, Finance, Fundraising, Accounting, Entrepreneurship, Contract Negotiation, Biopharmaceuticals, Mergers, Due Diligence, Strategic Planning, Business Planning, Start-ups, Leadership Development, Technology Transfer, Private Equity, Financial Analysis, Joint Ventures, Cancer, Drug Discovery, Protein Chemistry, DNA, Executive Management, Financial Reporting, Data Analysis, Forecasting, Licensing, Venture Capital, Pharmaceutical Industry, Risk Management, Product Development, Business Development, New Business Development
Education
University of Wisconsin-Madison 1977 — 1978
MBA, Accounting
University of Iowa 1972 — 1973
BBA, Accounting
Dean Health Plan, Inc. May 2015 - Present
Dean Health Plan, Inc. April 2014 - May 2015
Godfrey & Kahn, S.C. October 2012 - November 2013
R&M, Mfg. Inc. May 2010 - October 2012
Compassion International September 2000 - May 2005
Skills
SAS, Business Objects, SQL, Crystal Xcelsius, Microsoft Excel, PowerPoint, Accounts Payable, Data Entry, Microsoft Office, Invoicing, Customer Service, Microsoft Word, Outlook, Administrative..., Accounts Receivable, Editing, Time Management, Teamwork, Project Management, Order Processing, Change Orders, Daily Reports, Records Management, File Management, Client Billing, Reports, Multi Tasking, Credit Cards, ACH
Education
Southern New Hampshire University 2013 — 2014
Bachelor of Arts (B.A.), General Studies; Marketing
Pikes Peak Community College 2012 — 2012
Associate's degree
TDS Telecommunications Corp. June 2015 - Present
State Bank of Cross Plains September 2014 - May 2015
USDA August 2014 - September 2014
QBE North America August 2013 - July 2014
Dean Health Plan, Inc. March 2013 - August 2013
American Family Insurance March 2011 - March 2013
Allstate March 2009 - March 2011
Skills
Claim, Property & Casualty..., Health Insurance, Insurance, General Insurance, Liability, Commercial Insurance, Casualty, Customer Service, Policy, Claims Management, Liability Analysis, Claim Investigation, Legal Liability, Subrogation, Microsoft Office
Education
Madison Area Technical College
Associate of Arts and Sciences (AAS), IT Systems Administration
Employment & Training Association Inc. May 2015 - Present
Dean Health Plan, Inc. July 2014 - February 2015
Gordon Flesch Company August 2013 - June 2014
Robert Half October 2012 - August 2013
Ethan Allen Staffing August 2006 - October 2012
Merrill Lynch April 2006 - September 2006
The Premier Group February 2005 - September 2006
Skills
Recruiting, Human Resources, Temporary Placement, Temporary Staffing, Payroll, Microsoft Office, Business Development, Software, Web Applications, Employee Relations, Contract Recruitment, Onboarding, Interviews, Talent Acquisition, New Hire Orientations, Screening, Leadership, Talent Management, Applicant Tracking..., Training
Education
State University of New York at New Paltz 2000 — 2004
Bachelor of Arts, Sociology
Dean Health Plan, Inc. April 2015 - Present
Symbility Solutions September 2014 - April 2015
Thurston County Water Resources April 2012 - May 2014
Washington State Department of Licensing February 2008 - March 2012
Washington State Department of Licensing September 2006 - September 2007
Batdorf & Bronson Coffee Roasters November 2003 - December 2005
Law Offices of David N Mark March 2003 - July 2003
Randstad Staffing - Immunex October 2001 - August 2002
Skills
.NET, JavaScript, HTML5, CSS, HTML, C#, SQL, Administration, Research, Web Applications, Problem Solving, Adobe Creative Suite, Notepad++, XML, Visual Studio, SQL Server, ASP.NET, Java, Databases, VB.NET, AJAX, Visual Basic, jQuery, Testing, Windows, XHTML, Programming, UML, Web Development, WCF, Web Services, LINQ, T-SQL, IIS, ADO.NET, Flash, Access, Dreamweaver, SharePoint, PHP, Microsoft SQL Server
Education
Oregon State University
Computer Science
The Evergreen State College 2003 — 2006
Bachelor of Arts (B.A.), Cognitive Psychology and Psycholinguistics
South Puget Sound Community College 2008 — 2010
No Degree, Computer Programming
Dean Health Plan, Inc. June 2011 - Present
Dean Health Plan, Inc. April 1998 - June 2011
Dean Health Plan, Inc. August 1995 - April 1998
Skills
Insurance, Healthcare, Cross-functional Team..., Management, Managed Care, Analysis, Software Documentation, Customer Service, Process Improvement, Life Insurance, SharePoint, Leadership, HIPAA, Sales, Program Management
Education
Madison Area Technical College 1991 — 1993
Rose International April 2015 - Present
Ultimate Arts, LLC November 2010 - Present
Mid-West Digital Marketing April 2014 - November 2014
Broom Street Theater July 2013 - August 2013
Dean Health Plan, Inc. September 2011 - May 2012
Toastmasters International November 2009 - September 2010
TASC (Total Administrative Services Corporation) June 2009 - August 2010
Fueled by Red February 2009 - February 2010
GE Healthcare September 2008 - May 2009
American Family Insurance January 2007 - August 2008
Skills
SharePoint, Visio, Management, Software Documentation, Project Management, Requirements Analysis, Databases, Data Analysis, Microsoft Excel, Access, Data Warehousing, SDLC, Customer Service, Microsoft Office, Business Analysis, Project Planning, PowerPoint, Process Improvement, Requirements Gathering, Microsoft Word, Testing, Insurance, Business Intelligence, Business Process..., MS Project, Risk Management, Project Coordination, HTML, Oracle, Analysis, Information Technology, Budgets, Time Management, Software Project..., Training, Social Media, Photoshop, Social Networking, Digital Marketing, SQL, PMO, Social Media Marketing, Business Objects, Marketing, Leadership, Strategic Planning
Education
University of Phoenix 2009 — 2013
Bachelor of Information Technology, Business Systems Analysis
Madison Area Technical College 2008 — 2009
Transfer, Web Programming
Sun Prairie High School 1996 — 2000
Leidos Health July 2012 - Present
The AmeriHealth Mercy Family of Companies January 2012 - May 2012
Dean Health Plan, Inc. January 2008 - September 2011
Pfizer June 2001 - November 2007
Vanderbilt University Medical Center April 1999 - June 2001
OHSU 1998 - 1999
Skills
Healthcare Analytics, Business Intelligence, Process Improvement, Data Science, Data Governance, Performance Metrics, Requirements Analysis, Metrics Definition, KPI Dashboards, Dashboard Metrics, Data Quality, DRG, ICD-9, HCPCS, CPT, Business Analytics, SQL, Data Warehousing, SAS, Healthcare Information..., NDC, Microsoft Excel, Excel, QlikView, Business Objects
Education
Oregon Health and Science University School of Medicine 1997 — 1999
Master of Science, Medical Informatics
The Murphy Insurance Group, a division of HUB International December 2013 - Present
Becker Professional Education May 2011 - Present
Dean Health Plan, Inc. September 2012 - December 2013
Strohm Ballweg, LLP October 2011 - September 2012
Baker Tilly Virchow Krause September 2010 - October 2011
Skills
Accounting, Tax, Auditing, Financial Reporting, Tax Preparation, Income Tax, General Ledger, Journal Entries, Tax Returns, QuickBooks, Bookkeeping, Financial Analysis, Account Reconciliation, Corporate Tax, GAAP
Education
University of Wisconsin-Whitewater 2009 — 2010
Masters Degree, Masters of Professional Accountancy
University of Northern Iowa 2005 — 2009
Bachelor of Arts, Accounting
Dean Health Plan, Inc. April 2014 - Present
Dean Health Plan (as Safe Bridge Solutions consultant) August 2012 - April 2014
QBE North America January 2011 - May 2012
QBE North America November 2007 - December 2010
General Casualty April 2007 - November 2007
Wells Fargo Bank 2005 - 2007
FHG (Farmers Home Group) 2003 - 2005
FHG (Farmers Home Group) 2001 - 2003
FHG (Farmers Home Group) 1999 - 2001
AIG 1994 - 1999
Skills
Underwriting, Property & Casualty..., Risk Management, Process Improvement, Business Analysis, Analysis, Vendor Management, Training, Auditing, Quality Assurance, Quality Control, Product Development, Marketing, Automated Underwriting..., Management, Test Automation, Innovation, Efficiency, reunderwriting, Increased Profitability, Risk Assessment, personal lines..., Energetic Self-Starter, Subject Matter Experts, Strategic Thinking, Team Leadership, Best Practices, Standardization, Procedure Development, Standards Compliance, Legal Compliance, Leadership, Highly detail oriented, Analytical Skills, Research, Insurance, SDLC, Health Insurance, Health Care Reform, Liability, Customer Service, Pricing, Business Process..., Testing, Quality Auditing, Governance, Requirements Gathering, Finance
Education
University of Illinois at Urbana-Champaign
Bachelor of Arts (B.A.), English, Finance
Dean Health Plan, Inc. December 2014 - Present
Physician Executive September 2013 - December 2014
CogentHMG July 2012 - August 2013
Cogent HMG October 2010 - July 2012
UW Health August 2006 - September 2010
UW Health 1999 - 2006
Skills
Process Improvement, Healthcare Management, Hospitals, Medicine, Internal Medicine, EMR, Patient Safety, Physician Relations, EHR, Healthcare Consulting, Quality Management, Clinical Practice..., Direct Patient Care, Patient Outcomes, Business Strategy, Informatics, Acute Care, Evidence-based Medicine, Inpatient, Managed Care, CPOE, Public Health, Quality Improvement, ICU, Disease Management, Emergency Medicine, Medical Education
Education
University of Wisconsin School of Medicine and Public Health 1993 — 1996
Internal Medicine Residency
University of Michigan Medical School 1989 — 1993
MD, Medicine
University of Michigan
Wisconsin Department of Transportation February 2013 - Present
Dean Health Plan, Inc. January 2012 - August 2012
Hewlett-Packard April 2010 - January 2012
Robinson Brothers Environmental, Inc. August 2008 - September 2009
Haver Design & Construction, Inc. February 2000 - February 2008
Electronic Theatre Controls December 1995 - January 2000
Adtec Lithographics, Inc. December 1987 - August 1994
Skills
MS Project, Negotiation, Internet Explorer, QuickBooks, Customer Service, Process Improvement, Project Management, Microsoft Office, Team Building, Access, Visio, Payroll, Accounting
Education
University of Wisconsin-Madison - School of Business 1990 — 1992
Certification, Basic Management Certificate Program
University of Illinois at Urbana-Champaign 1980 — 1984
BA, English, Political Science
Metavante Corperation January 2004 - August 2008
Cable Savers January 1989 - December 2003
Dean Health Plan, Inc. March 1982 - December 1999
Skills
Customer Service
Education
Madison Area Technical College 1980 — 1982
Computer Scien
T. Rowe Price June 2013 - Present
Dean Health Plan, Inc. November 2011 - May 2013
Alliant Energy July 2010 - November 2011
T. Rowe Price February 2010 - June 2010
Black & Veatch August 2009 - February 2010
Deloitte Consulting June 2009 - August 2009
T Rowe Price June 2004 - June 2009
TGIC January 2004 - June 2004
Chicago Tribune October 2003 - December 2003
Washington Mutual March 2003 - October 2003
Skills
Informatica Powercenter..., Informatica..., Informatica Data..., Informatica B2B 8.x, Oracle 11.x, Db2 8.x, SQL Server 2000-2008, Sybase ASE, Unix Shell Scripting, Data Modeling, Erwin, Informatica Metadata..., Informatica Business..., Informatica Reporting..., Informatica..., Informatica Data..., Cognos 8.x, Perl, Business Objects, SAP Data Services XI, Informatica, Cognos, Microsoft SQL Server, Data Warehousing, ETL, Teradata, Oracle, Dimensional Modeling, Business Intelligence, DB2, Data Warehouse..., Data Integration, Sybase, PowerCenter, Datastage, SDLC, Integration, Enterprise Architecture, Performance Tuning, Data Quality, PL/SQL, Data Marts, Database Design, Business Intelligence..., Testing, Requirements Gathering, Unix, Master Data Management, Data Analysis, Shell Scripting
Education
The University of Texas at Arlington 2000 — 2002
Masters of science, Electrical Engineering
Sri Venkateswara University 1996 — 2000
Bachelors of Technology, Electronics and Communications engineering
Silver Bells Central School
Silver Bells Central School
Silver Bells Central School, Tirupati
CUNA Mutual Group May 2015 - Present
PMI Madison South Central May 2008 - Present
Dean Health Plan, Inc. December 2012 - May 2015
HP Enterprise Services November 2010 - December 2012
Web Courseworks 2010 - 2010
Network Engineering Technologies, Inc February 2009 - October 2009
PMI Madison South Central Chapter March 2008 - May 2009
Network Engineering Technologies, Inc. February 2007 - February 2009
Network Engineering Technologies, Inc. March 2003 - February 2007
Jupiter Computer Consulting May 1999 - July 2000
Skills
Program Management, PMP, Process Improvement, Cross-functional Team..., Leadership, Vendor Management, Project Planning, Management, PMO, Requirements Analysis, Business Analysis, Project Management, SDLC, Budgets, Business Process, Strategic Planning, CRM, Agile Project Management, Change Management, Mentoring, Team Building
Education
Project Management Institute 2007 — 2007
PMP, Project Management
Herzing College 2001 — 2002
AS, Computer Networking Technology
University of Kentucky 1992 — 1993
MA, Public Policy
University of Wisconsin-Oshkosh 1987 — 1991
BS, Political Science
Wolters Kluwer April 2015 - Present
Dean Health Plan, Inc. January 2012 - March 2015
Western April 2012 - May 2012
Toys R Us September 2010 - May 2011
Skills
Claim, Individual Health..., Small Group Insurance, Underwriting, Claim Investigation, Customer Service, Health Insurance, Process Improvement, Insurance, Microsoft Office
Education
University of Phoenix 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5
Dean Health Plan, Inc. September 2013 - Present
Dean Clinic January 2011 - September 2013
Dean Clinic March 2008 - January 2011
Skills
Medicare, HIPAA, Health Insurance, ICD-9, CPT, Healthcare, Healthcare Information..., Medicaid, Epic Systems, EHR, Insurance, EMR, ICD-10, Medical Compliance, Provider Education, Microsoft Excel, Microsoft Word, Medical Coding, HCPCS, ICD-9-CM, Medical Terminology, E/M coding, Coders, Clinics, Prior Authorization
Education
Madison Area Technical College
Southwest Tech
Wolters Kluwer Health January 2015 - Present
Pharmacy OneSource February 2012 - January 2015
Dean Health Plan, Inc. August 2011 - February 2012
University of Wisconsin Hospital and Clinics November 2007 - June 2010
Cardinal Health February 2002 - November 2007
Skills
Software Documentation, Microsoft Office, Healthcare Information..., Visio, Customer Support, Training, Project Management, Healthcare Industry, Superior Computer Skills, Communication Skills, Process Improvement, Implementer, Business Relationship...
Education
University of Northern Iowa 1996 — 2001
Bachelor of Arts (BA), Marketing/Marketing Management, General
Murray Community High School 1992 — 1996
High School Diploma, General Studies
Dean Health Plan, Inc. December 2014 - Present
Software Specialists March 2012 - December 2014
Dean Health Plan, Inc. April 2010 - November 2014
Verinon January 2007 - March 2012
Converge September 2009 - March 2010
Cardinal Health February 2009 - August 2009
FICO August 2008 - January 2009
HCSC July 2007 - July 2008
Skills
Business Objects, Web Intelligence, WebI Rich Cleint, Universe Designer, Xcelsius, Crystal Reports, Deski Reports, Oracle, SQL Server, CMC, CCM, SAP BI/BW, Business Objects..., Report Development, Webi, Business Intelligence, Dollar Universe, SAP BI, Microsoft SQL Server, Data Warehousing, Analytics, Databases, Informatica, SDLC, ETL
Education
Southern Illinois University, Carbondale 2005 — 2006
Master of Science (M.S.), Electrical and Computer Engineering
University of Madras 2000 — 2004
Bachelor of Engineering, Electrical and communication
Sri B Swamidoss E M High School 1989 — 1998
City of Madison January 2011 - Present
Dean Health Plan, Inc. August 2002 - May 2005
UnitedHealthcare June 1992 - November 1997
Medica August 1986 - June 1992
UnitedHealth Group August 1984 - August 1986
Skills
Customer Service, Process Improvement, Health Insurance, Sales, Strategic Planning, Managed Care, Team Building, Insurance, Employee Benefits, Sales Management, Disability Insurance, Account Management, Budgets, Healthcare, Time Management, Start-ups
Education
Marquette University
Bachelor of Science (B.S.), Mathematics
IBM May 2004 - Present
American Express January 2012 - Present
Dean Health Plan, Inc. 2009 - 2012
Nestle May 2004 - September 2009
Web Development Company November 1999 - April 2004
Skills
Informatica, Data Warehousing, Data Modeling, ETL, Business Intelligence, Data Integration, Oracle, DB2, Data Quality, PL/SQL, Erwin, Data Migration, Data Warehouse..., Analytical Skills, Integration, Dimensional Modeling, Unix, Software Project..., Requirements Analysis, SDLC
Education
Calcutta University 1994 — 1997
Bachelor's degree, Economics, Maths, Management, B
Dean Health Plan, Inc. February 2014 - Present
Stone Ridge Apartments April 2013 - Present
TotalMed Temp for Dean Health Plan June 2013 - February 2014
CUNA Mutual Group October 2011 - February 2013
CUNA Mutual Group February 2007 - October 2011
CUNA Mutual Group January 2006 - February 2007
CUNA Mutual Group August 2003 - January 2006
CUNA Mutual Group June 2002 - August 2003
OnIT Consulting, LCC October 2001 - April 2002
Renaissance Learning February 2000 - August 2001
Skills
Call Center, Customer Service, Team Building, Coaching, Team Leadership, Project Management, Call Centers, Sales, Call Management, Workforce, Workforce Management, Training, Insurance, CRM, Access, Management, Process Improvement
Education
National Louis University 1992 — 1994
M.A., Education
Western Illinois University 1982 — 1987
Bachelor of Science (BS), Educaton
Dean Health Plan, Inc. June 2014 - Present
West Corporation October 2008 - May 2014
Optical Edge Inc August 2004 - June 2008
Walman Optical Inc October 2000 - October 2004
Skills
President's Club Member, Keyboarding, B2B Sales, Salary Negotiation, Client Negotiation, Business Communications, AAP, Behavioral Interviewing, Performance Analysis, Performance Management, Performance Improvement, Performance Appraisal, Performance Measurement, College Recruiting, Recruitment Advertising, Recruitment/Retention, Sales Operations, Inside Sales, Sales Process, Client Communication, Client Relationship..., Personnel Supervision, Personnel Development, Personnel Recruiting, Records Management, Record Keeping, Recruiting, B2B, CRM, Talent Acquisition, Hiring, Benefits Administration, Negotiation, Sales, Personal Development, Training, Personnel Selection, Management, Benefits Negotiation, Employee Training, Program Management, Applicant Tracking..., Lead Generation, Customer Retention, Interviews
Education
University of Phoenix 2014 — 2016
Bachelor’s Degree
University of Phoenix
Associates
University of Wisconsin-Green Bay
Nursing
US Bank April 2014 - Present
Federal Reserve Bank of Minneapolis September 2013 - April 2014
Dean Health Plan, Inc. July 2012 - August 2013
State of Wisconsin Office of the Commissioner of Insurance 2011 - July 2012
CUNA Mutual Group 2010 - 2010
Federal Reserve Bank of Minneapolis September 2006 - August 2009
Minnesota Literacy Center 2008 - 2009
Fairview Health Services December 2003 - August 2006
Skills
Insurance, Healthcare, Risk Management, Access, Microsoft Excel, PowerPoint, Microsoft Office, Public Speaking, Policy, Legal Writing, Analysis, Research, Editing, Negotiation, Westlaw, Legal Research, Litigation, Management, Training
Education
University of Wisconsin Law School 2009 — 2012
Juris Doctor
University of Minnesota-Twin Cities 1999 — 2007
Bachelor of Arts, Philosophy
UW Health August 2014 - Present
American Family Insurance June 2011 - Present
Lands End 2007 - Present
Lands' End November 2013 - Present
Dean Health Plan, Inc. May 2014 - August 2014
Kraemer Brothers April 2008 - April 2009
Sauk County 1988 - 2006
Skills
Workers Compensation, Outlook, Microsoft Excel, Microsoft Office, Customer Service, Insurance, Software Documentation, Microsoft Word, Time Management, PowerPoint, Employee Relations, Training, Inventory Management, Team Leadership, Public Speaking, Team Building, Event Planning, Strategic Planning
Education
Madison Area Technical College 1986 — 1988
Associate, Applied Science
Uw Sauk County
certificate, Beginning Spanish
CDK Global (formerly ADP Dealer Services) June 2013 - Present
Northern Illinois University August 2012 - May 2013
Dean Health Plan, Inc. May 2012 - August 2012
Northern Illinois University August 2011 - May 2012
Wipro Technologies May 2009 - July 2011
Skills
C++ Language, C#, Microsoft SQL Server, PL/SQL, VB.NET, VBScript, HTML, XML, .NET, CSS, AJAX, ASP.NET, JavaScript, PHP, Microsoft Access, Visual Studio, SharePoint, SharePoint Designer, Microsoft Projects, Microsoft Office, Autosys, Quality Center, Quick Test Professional, Lotus Notes, Unix, Microsoft Outlook, C Language, Business Intelligence, C, MySQL, Software Development, Visual Basic, Data Warehousing, C++
Education
Northern Illinois University 2011 — 2013
Master of science, Management Information Systems, A
Osmania University 2004 — 2008
Bachelor of Engineering (BE), Computer Science, A
Dean Health Plan, Inc. October 2013 - Present
Dean Health Plan, Inc. July 2012 - Present
Deloitte November 2010 - July 2012
Assurant Health June 2004 - November 2010
Transamerica Reinsurance 2003 - 2004
Transamerica Reinsurance June 2001 - June 2003
Fortis Benefits (Now Assurant Employee Benefits) June 1994 - June 2001
CNA Insurance 1989 - 1994
Skills
Retirement Planning, Claim, Equities, Business Process, Actuarial Science, Insurance, Health Insurance, Financial Modeling, Risk Management, Underwriting, Financial Analysis, Employee Benefits, Reinsurance, Valuation, Financial Risk, Strategic Planning, Enterprise Risk..., Mergers, Analytics, Life Insurance, Process Improvement, Financial Reporting, Pricing, Financial Services
Education
Rockhurst University 1998 — 2000
MBA, Finance
University of Wisconsin-Madison - School of Business 1984 — 1988
BS, Actuarial Science / Risk Management
Madison Gas and Electric February 2015 - Present
AnchorBank September 2013 - February 2015
Dean Health Plan, Inc. June 2012 - September 2013
WEA Trust February 2001 - July 2012
Chorus Communications 2000 - 2001
Keane, Inc. 1997 - 2000
Education
Madison Area Technical College 1995 — 1997
Associate Degree, Midrange Programmer/Analyst
University of Wisconsin-Milwaukee 1992 — 1994
Music, Philosophy
Madison East High 1987 — 1991
Diploma
Exact Sciences June 2014 - Present
Dean Health Plan, Inc. 2013 - 2014
Skills
Customer Service, Data Entry, Claims Handling, Health Insurance, Call Centers, Software Documentation, Access, Claim, Insurance, Employee Benefits, Customer Satisfaction, HIPAA, Telephone Skills, Leadership, Outlook, Sales
Education
Madison Area Technical College 2012 — 2013
Business/Office Automation/Technology/Data Entry
James Madison Memorial High School 1994 — 1998
GED, General
Dean Health Plan, Inc. June 2015 - Present
QBE North America August 2012 - March 2015
General Casualty January 2007 - August 2012
General Casualty July 2005 - January 2007
Great Lakes Higher Education Corporation and Affiliates January 2000 - June 2005
Swanson C L Corp January 1999 - January 2000
EDS Corporation June 1996 - January 1999
Skills
Customer Service, Management, Organizational..., Multi Tasking, Creative Writing, Typing, Mail Sorting, Health Insurance, Commercial Insurance, Casualty Insurance, Business Analysis
Education
Moraine Park Technical College 2015 — 2019
Associate's degree, Business Administration and Management, General
LaFollette High School 1992 — 1996
High School Dipolma, High School/Secondary Diplomas and Certificates
Sophisticated Personal Shopper December 2014 - Present
Springs Window Fashions June 2014 - January 2015
Springs Window Fashions April 2012 - June 2014
Dean Health Plan, Inc. October 2010 - April 2012
University of Wisconsin-Madison PEOPLE Program May 2010 - July 2010
Skills
Languages: Spanish,..., Sales, Customer Service, Account Management, Team Leadership, Process Improvement, Microsoft Office, Outlook, Retail, Inventory Management, Team Building, Microsoft Excel, Advertising, Marketing, Sales Management
Education
University of Wisconsin-Madison 2005 — 2010
International Studies, Politics and Policy in the Global Economy
The American University in Cairo 2009 — 2009
Bachelor's Degree, International Business
Dean Health Plan, Inc. August 2013 - Present
Epic November 2010 - August 2013
Getting Started in the Working World June 2002 - September 2010
Skills
PMP, Software Project..., Software Implementation, Project Management, Business Analysis, Epic Systems, Visio, Process Improvement, Requirements Gathering, Software Documentation, SDLC, SharePoint, Project Portfolio..., Requirements Analysis, Healthcare Information..., EHR
Education
University of Michigan College of Literature, Science, and the Arts 2006 — 2010
BS, General Psychology
Dean Health Plan, Inc. September 2015 - Present
Education
Portage High School 2003 — 2007
General Studies
Madison Area Technical College 2013 — 2014
Certificate, Insurance & Risk Management
Madison Area Technical College 2010 — 2013
A.A.S., Criminal Justice
Dean Health Plan, Inc. May 2015 - Present
Productive Processing Inc. November 2013 - May 2015
Rawson Realty LLC January 2013 - May 2013
Intertek Testing Services October 2008 - November 2012
AEGON Americas October 2006 - May 2008
Skills
Microsoft Word, Microsoft Excel, Outlook, Real Estate, Administrative..., Spreadsheets, Office Administration, Data Entry, Telephone Skills, Invoicing, Accounts Payable, Accounts Receivable, Access, PowerPoint, Time Management, Adobe Acrobat, Payroll, Customer Service, Account Reconciliation, Software Documentation, Accounting, Administration, Administrative...
Education
Madison Area Technical College 2012 — 2019
English
North-Linn High School 1993 — 1997
Dean Health Plan, Inc. May 2015 - Present
Self May 2014 - May 2015
Kaiser Permanente November 2012 - May 2014
Kaiser Permanente April 2012 - November 2012
Kaiser Permanente July 2010 - April 2012
Kaiser Permanente February 2009 - May 2010
Kaiser Permanente July 2005 - February 2009
Kaiser Permanente August 2004 - July 2005
The Regence Group September 2001 - June 2003
Health Net August 1999 - March 2001
Skills
Epic Systems, Troubleshooting, Process Improvement, Data Analysis, Healthcare, Strategic Planning, Training, Change Management, Cross-functional Team..., Business Analysis, Healthcare Information..., Public Speaking, Hospitals, Management, Recruiting, Visio
Education
Portland State University 2008 — 2009
Graduate Certificate, Healthcare Management
University of Phoenix-Oregon 2001 — 2003
MA, Organizational Management
University of Wisconsin-Madison 1989 — 1993
BA, German, International Relations, Spanish, Latin American & Iberian Studies
The University of Freiburg 1990 — 1991
Junior Year Abroad, German culture, Latin American & Iberian Studies
American Family Insurance June 2015 - Present
Dean Health Plan, Inc. October 2014 - May 2015
Spherion Staffing February 2013 - March 2014
US Cellular-Answer Wireless July 2007 - November 2012
Bank of America January 2006 - May 2007
CheckFree Investment Services January 2004 - November 2005
Skills
Customer Service, Online Help, Smartphones, Internet Banking, Microsoft Word, Microsoft Excel, Small Business, Health Insurance, Sales, Collections, Call Centers, Outlook, Financial Services, Payments, Microsoft Office, Telephone Skills
Education
Madison Area Technical College 1998 — 2000
Associate's degree, Accounting and Business/Management, 3.6
Dean Health Plan, Inc. February 2015 - Present
Oliver Wyman March 2014 - October 2014
Aflac June 2013 - August 2013
Skills
Microsoft Excel, Critical Thinking, Statistics, Analytical Reasoning, SAS, SQL, Oracle SQL Developer, Access, Programming, Microsoft Office, Self-directed Learning, Time Management, Teamwork, Inquiry-based Learning, Communication, Online Research, Java, Microsoft Word, Pricing, Document Drafting, Data Analysis, Actuaries
Education
University of Florida
Bachelor of Arts (B.A.), Economics
Dean Health Plan, Inc. June 2015 - Present
IBM December 2011 - June 2015
Casino Pauma October 2011 - December 2011
Anchor General Insurance Agency October 2011 - December 2011
University of Wisconsin Barron County June 2004 - June 2006
Skills
SAN, NetApp, Switches, EMC Storage, Troubleshooting, Storage Area Networks, TSM, Windows Server, Netbackup, NAS, Storage, IBM XIV, Brocade Fibre Switches, McData, Red Hat Linux, Hitachi Storage, Storage Management, Help Desk Support, Customer Support, NCDA, CompTIA A+ Certification, NetApp Filers, Wireshark, EnCase, Computer Forensics
Education
Metropolitan State University
Bachelor of Applied Science (BASc)
UW Barron County
Dean Health Plan, Inc. February 2015 - Present
ABC for Health, Inc. October 2014 - February 2015
New York Academy of Medicine July 2014 - October 2014
New York State Health Foundation October 2013 - June 2014
Prevention Institute June 2013 - August 2013
ABC for Health, Inc. November 2010 - August 2012
Planned Parenthood of Wisconsin, Inc. June 2009 - November 2010
Skills
Health Policy, Program Evaluation, Spanish-speaking, Reproductive Health, Community Outreach, Medicaid, SPSS, Grants, Public Health, Stata, Microsoft Word, Healthcare, Nonprofits, Bilingual, Microsoft Excel, Affordable Care Act, Policy Analysis, Research, Program Development, Policy, Public Policy, Public Speaking, Data Analysis, Community Health, Qualitative Research, Program Management, Health Insurance
Education
NYU Robert F. Wagner Graduate School of Public Service 2012 — 2014
Master’s Degree, Health Policy and Management
University of Wisconsin - La Crosse 2004 — 2008
Bachelor of Arts (BA), Spanish Language and Literature
St. Mary's Hospital July 2015 - Present
Dean Health Plan, Inc. April 2013 - July 2015
Meriter-UnityPoint Health August 1979 - November 2012
Skills
Healthcare, Hospitals, HIPAA, Epic Systems, EMR, Medical Billing, Healthcare Management, Healthcare Information..., Microsoft Excel, Medical Coding, Revenue Cycle, Software Documentation, Microsoft Word, Customer Satisfaction, Time Management, Clinical Documentation..., Patient Advocacy, Insurance, EHR, Inpatient, Revenue Cycle Management, Data Analysis, Auditing/Charge/Coding/R..., Deem Medical Necessity, Defense Auditor, Corporate Compliance..., Patient Education, Nursing/Department..., Legal Rep in Accounts..., Clarity Reports, Navinet, MetVance, Milliman Care, Encoder Pro, Smart Data Soultions, Event Planning, CMS Audits/Health Plan, Medicare, Medical Records, Health Insurance, Medicine, Medicaid, Ambulatory, Process Improvement, Training in Leadership..., Peer Reviews
Education
Madison Area Technical College 2000 — 2005
Associate's degree, Business Administration with an Emphasis in Nursing
Dean Health Plan, Inc. March 2013 - Present
Safe Bridge Solutions July 2012 - March 2013
Vonlay January 2012 - June 2012
Safe Bridge Solutions January 2011 - December 2011
Epic July 2007 - December 2010
Skills
Software Implementation
Education
University of Illinois at Urbana-Champaign 2003 — 2007
Bachelor's degree, Business Administration, Management and Operations
Dean Health Plan, Inc. August 2014 - Present
Dean Health Plan, Inc. January 2012 - Present
Skills
Cisco Call Manager, Cisco Unity Connection, Hardware, •Hardware and Software..., Networking, SCCM, Technical Support, VMware, Virtualization, Windows Server 2012 R2, Customer Service, Microsoft Excel, SharePoint, Software Documentation
Education
Michigan Technological University 2005 — 2010
Bachelor of Science (BS), Computer Network Systems Administrator
Dean Health Plan, Inc. October 2011 - Present
Dean Health Plan, Inc. November 2006 - October 2011
Dean Health Plan, Inc. January 2003 - November 2006
Dean Health Plan, Inc. November 2000 - January 2003
Dean Health Plan, Inc. August 2000 - November 2000
Dairy Food USA June 1994 - August 2000
Skills
Medicare, Health Insurance, ICD-9, CPT, HIPAA, Insurance, Healthcare, Healthcare Information..., Employee Benefits, Software Documentation, SAS, Administrative..., Data Analysis, Process Improvement, Customer Service, Claim, Medical Billing, Data Entry, Medical Coding, Medicaid, Managed Care, Outlook
Education
Southwest Wisconsin Technical College 2007 — 2009
Medical Coding, Medical Insurance Coding Specialist/Coder
Dean Health Plan, Inc. October 2014 - Present
Physicians Plus Insurance Corporation July 2013 - October 2014
Physicians Plus Insurance Corporation January 2004 - July 2013
Education
Madison Area Technical College 2001 — 2003
Business Mid-Management
Natus Medical Incorporated March 2015 - Present
The Bruce Company of WI, Inc. March 2014 - March 2015
Roche Nimblegen January 2007 - July 2012
NimbleGen Systems January 2006 - January 2007
NimbleGen Systems June 2004 - January 2006
Invitrogen 2001 - 2004
Dean Health Plan, Inc. 1998 - 2001
American TV 1997 - 1998
Racine Federated Inc. 1992 - 1996
Skills
Sales Process, Employee Management, Employee Training, Contractual Agreements, Performance Improvement, Performance Management, Customer Service, Customer Satisfaction, Customs Regulations, Six Sigma, Iso 9000, Compliance, Complaint Management, Complaint Investigations, Product Launch, Sales Management, Sales Support Tools, Project Management, Health Insurance, Sales Presentations, Team Building, Team Leadership, Order Management, Order Fulfillment, Order to Cash, Order Processing, Cost Reduction..., Integration, Consolidation, Development Of Employees, SAP SD Module, Import Export, Claims Handling, consumer agency..., FDA, USDA, Quality Management, schedule of benefits, JD Edwards, Global Management, Corporate Communications, Teamwork, PowerPoint, Biotechnology, Lifesciences, Medical Devices, Product Development, Cross-functional Team..., Pharmaceutical Industry, Process Improvement
Education
University of Wisconsin-Parkside
Madison Area Technical College
Pharmacy OneSource - Wolters Kluwer Health May 2012 - February 2013
Dean Health Plan, Inc. January 2010 - May 2012
Dean Health Plan August 2007 - January 2010
Apex Systems February 2005 - August 2007
Skills
Healthcare, Health Insurance, Applicant Tracking..., Process Improvement, Information Technology, Recruiting
Education
Miami University 2000 — 2004
Bachelor's Degree (School of Business), Organizational Leadership
Arrowhead Highschool
TASC (Total Administrative Services Corporation) May 2011 - Present
Dean Health Plan, Inc. September 2010 - April 2011
Jaeckle Distributors August 2002 - February 2010
Skills
Employee Benefits, Health Insurance, Process Improvement, Account Management, Customer Service, Project Management, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Inventory Management, Customer Satisfaction, Administrative..., Call Center, Data Entry, Business Process..., Health & Welfare..., ERISA, Relationship Management, Affordable Care Act, Health Care Reform, Employee Relations, Call Centers, Insurance, Policy, Retail, Recruiting, Coaching, Training
Education
University of Wisconsin-Madison 2006 — 2008
Madison Area Technical College 2004 — 2006
INOC, LLC March 2014 - March 2015
INOC, LLC October 2013 - March 2014
University of Wisconsin-Madison April 2013 - August 2013
Wisconsin Department of Workforce Development April 2012 - April 2013
Paragon Development Systems January 2012 - February 2012
TASCET, Inc November 2011 - January 2012
ITT Technical Institute October 2010 - November 2011
Dean Health Plan, Inc. June 2011 - October 2011
U.S. Cellular February 2008 - September 2009
Verizon Business January 2008 - February 2008
Skills
Troubleshooting, Desktop Support, Microsoft Office, Cisco Call Manager, Cisco Switches, Microsoft Outlook, Open Source, VMware, VDI, PXE, Network Security, Network Administration, System Administration, Operating Systems, Unix Administration, UNIX Script, Unix Networking, Asterisk, Cable Management, Malware Analysis, Viruses, LANDesk, Systems Monitoring, Asset Management, Inventory Management, Ticketing, ITIL, Networking, XP, Outlook, Unix, Project Management, Software Installation, Windows Server, Software Documentation, Windows XP, Visio, Technical Support, System Monitoring, Security, Active Directory, Cisco Routers, Windows 7, Cisco Nexus, Computer Hardware, Training, Cisco Technologies, Hardware
Education
ITT Technical Institute 2010 — 2012
IT Computer Network Systems - AAS, Technology, 4.0
St. Norbert College 2003 — 2004
N/A, General Education
Waunakee High School 1999 — 2003
High School Diploma, General Education
Dean Health Plan, Inc. June 2014 - Present
Lands' End August 2013 - June 2014
Walgreens (Pharmacy) January 2013 - June 2013
Gordmans August 2011 - February 2013
Northern Trust Global Investments February 2011 - July 2011
Thomson Reuters October 2010 - January 2011
Axsel Tech Inc. October 2008 - October 2010
Accenture September 2004 - September 2008
CNA 2000 - 2004
New Resources Corporation 1996 - 2000
Skills
Business Analysis, Project Management, Change Management, Risk Management, Integration, Budgets, Projects, Solution Architecture, Process Scheduler, Software Design, WBS, PMO, Vendor Management, Program Management, Project Portfolio..., Agile Methodologies, Process Improvement, Management, Enterprise Software, Leadership, SDLC, Strategy, Requirements Analysis, Software Project..., Cross-functional Team...
Education
Project Management Institute 2005 — 2010
PMP
University of Illinois at Chicago 1994 — 1996
MS
Shivaji University 1989 — 1991
MBA
Osmania University 1984 — 1987
Bachelors
Dean Health Plan, Inc. August 2015 - Present
Telephone and Data Systems™ (TDS™) April 2013 - August 2015
Telephone and Data Systems™ (TDS™) February 2012 - April 2013
Madison Computer Works January 2011 - February 2012
Robert Half Technology December 2010 - January 2011
American Family Insurance February 2004 - September 2010
Skills
VMware, Active Directory, Windows Server, Cisco Technologies, Windows, Wireshark, Snort, Perl, Visio, ASA, Microsoft Office, Tcpdump, Ubuntu, Switches, Computer Hardware, Servers, Microsoft Exchange, VPN, SharePoint, Windows 7, Access, Security, Technical Support, Networking, Training
Education
Baker College 2011 — 2014
Bachelors, Information Technology and Security
Madison Area Technical College 2008 — 2010
Associates of Applied Science, Network Security Specialist
Dean Health Plan, Inc. March 2012 - Present
Dean Health Plan, Inc. September 2007 - February 2012
Dean Health Plan, Inc. March 2007 - September 2007
Dean Health Plan September 2002 - March 2007
Alternative Resources Corporation 1997 - 2000
Skills
Databases, Data Warehousing, Data Warehouse..., Enterprise Information..., Oracle, Microsoft SQL Server, Database Design, Data Architecture, Information Architecture, Information Technology..., Informatica, Healthcare Information..., ETL
Education
The University of British Columbia 1989 — 1991
Master's degree
Peking University 1985 — 1989
Bachelor's degree, Computer Science
Dean Health Plan, Inc. December 2005 - Present
Oak Hill Design LLC June 2002 - November 2005
Wisconsin Quick Lube December 1999 - May 2002
Jiffy Lube International May 1997 - November 1999
RNC INC. January 1989 - April 1997
Skills
Process Improvement, Managed Care, Brokers, Insurance, Employee Benefits, Health Insurance, Sales, Underwriting, Healthcare, Account Management, Leadership, Disability Insurance, Claim, Life Insurance, Strategic Planning
Education
Loyola University of Chicago - Graduate School of Business
Master of Business Administration (M.B.A.), Marketing
University of Illinois at Urbana-Champaign
Bachelor of Arts (B.A.), Economics
Pythian July 2014 - Present
Dean Health Plan, Inc. January 2013 - July 2014
Pythian January 2012 - January 2013
Pythian November 2011 - January 2013
QBE the Americas July 2011 - November 2011
Capitol Insurance Companies March 2010 - July 2011
Capitol Insurance Companies May 2007 - July 2011
Sub-Zero Freezer/Wolf Appliance Inc. July 2005 - May 2007
Communication Logistics, Inc. August 2004 - June 2005
Skills
Microsoft SQL Server, Databases, Oracle, .NET, SQL, Database Design, Performance Tuning, Disaster Recovery, Database Administration, Windows Server, Linux, Unix, High Availability, Red Hat Linux, Data Modeling, Oracle RAC, RMAN
Education
Michigan Technological University 2002 — 2004
Master of Science (M.S.), Computer Science
Michigan Technological University 1998 — 2002
Bachelor of Science (B.S.), Computer Science
Dean Health Plan, Inc. May 2014 - July 2014
Woodward, Inc. September 2013 - March 2014
Kaiser Transport August 2012 - August 2013
Adecco Group 2013 - 2013
Spherion 2012 - 2012
Employment Resources, Inc July 2009 - October 2011
MortgageIT, a subsidiary of Deutsche Bank June 2005 - November 2008
Kelly Services July 2004 - April 2005
University of Phoenix September 2003 - May 2004
Metavante November 2000 - September 2003
Skills
Employee Relations, Talent Management, Leadership Development, Performance Management, HRIS, Employee Benefits, Coaching, Recruiting, Team Building, Onboarding, Customer Service, Training, Career Development, Organizational..., Change Management, Process Improvement, Resume Writing, Employee Engagement, Talent Acquisition, Public Speaking, Strategic Planning, Interviews, Personnel Management, New Hire Orientations, Leadership, Human Resources, Management, Workforce Planning, Hiring, Screening
Education
University of Phoenix 2003 — 2005
Masters, Organizational Management
University of Florida
Bachelor's, Psychology
Madison Gas and Electric July 2015 - Present
Dean Health Plan, Inc. March 2014 - July 2015
Dean Health Plan August 2008 - March 2014
Geek Squad October 2007 - October 2011
TDS Telecom March 2008 - August 2008
EDS August 2007 - February 2008
McDonald's December 1992 - August 2007
Skills
LANDesk, Visio, Troubleshooting, Office Equipment, Process Improvement, SDLC, Active Directory, VMware, Windows, Customer Service, Time Management, Healthcare Information..., IT Strategy, ITIL, Windows 7, Requirements Gathering, Team Leadership, Analysis, Information Technology, Leadership, Help Desk Support, Windows Server, Microsoft Exchange, System Administration, SharePoint, Databases, Quality Assurance, Management
Education
PC Pro Schools 2006 — 2007
Vocational Degree, Information Technology
Madison Area Technical College 2004 — 2005
Computer Science
Madison Area Technical College 1998 — 1999
James Madison Memorial High School 1992 — 1996
High School Diploma
Dean Health Plan, Inc. April 2013 - Present
Dean Health Plan April 2009 - April 2013
Dean Health Plan November 2005 - April 2009
UW Hospitals & Clinics November 1994 - August 2002
University of Wisconsin Medical School January 1992 - November 1994
University of Wisconsin Hospital and Clinics August 1979 - January 1992
Skills
Business Objects, SAS, Data Analysis, Business Intelligence, Healthcare, Informatics, Process Improvement, HIPAA, Business Analysis, Access, Analysis, Data Warehousing, Analytics, Crystal Reports, ETL, Management, Strategy, Requirements Gathering, SDLC, Data Management, Testing, Healthcare Information..., Software Documentation, Oracle, Visio, PL/SQL, Business Process..., Hospitals, Enterprise Architecture, SQL
Education
Upper Iowa University 1990 — 1992
BS, Accounting
Madison Area Technical College 2002 — 2004
AS, Programming
University of Wisconsin-Madison 1993 — 1994
Financial Management
Madison Area Technical College 1977 — 1979
AS, Respiratory Therapy
TallulahBlue, Inc November 2012 - Present
Dean Health Plan, Inc. April 2010 - November 2012
Consultant October 2009 - February 2010
BlueCross BlueShield of Minnesota October 2006 - October 2009
BlueCross BlueShield of MN April 2001 - April 2006
Rational Software April 1999 - April 2001
Firepond 1995 - 2000
Firepond 1995 - 2000
Skills
ITIL Foundations..., ITIL, Project Planning, Agile Methodologies, Requirements Analysis, Business Intelligence, Software Project..., Integration, Business Analysis, Software Development, Project Portfolio..., Visio, Process Improvement, PMP, Analysis, Quality Assurance
Education
The University of North Dakota 1991 — 1995
B.S.
Coldwell Banker Success Realty September 1992 - Present
Century 21 Affiliated February 2013 - June 2014
Staging Madison March 2007 - 2014
Dean Health Plan, Inc. September 2010 - February 2013
Joseph Spiess June 1990 - October 1992
Madigans November 1985 - June 1990
Rice Nachman April 1984 - November 1985
Chas A Stevens April 1980 - October 1984
Marshall Field's September 1978 - January 1979
Skills
Sales Process, Customer Relations, New Business Development, First Time Home Buyers, Construction, Existing Homes, Real Estate, Home Staging, Sales, Customer Satisfaction, Selling, Negotiation, Condos, Relocation, Referrals, Single Family Homes, Buyer Representation, Sellers, Short Sales, Customer Service, Investment Properties, Residential Homes, Budgets
Education
Purdue University 1975 — 1979
Bachelor of Science, Fashion Merchandising, Interior Design, Business
SSM Health March 2015 - Present
Dean Health Plan, Inc. September 2012 - March 2015
Foremost Farms USA February 2011 - September 2012
Foremost Farms USA January 2000 - March 2011
Trane June 2003 - December 2005
Education
Milwaukee School of Engineering 1994 — 1998
Beacon Midwest August 2011 - Present
CUNA Mutual Group 2014 - 2014
CUNA Mutual Group 2014 - 2014
Dean Health Plan, Inc. June 2010 - July 2011
QBE the Americas 2011 - 2011
Dean Health Plan February 2008 - June 2010
Dean Health Plan, Inc. June 1998 - February 2008
Stratagem February 1998 - June 1998
Dean Health Plan, Inc. December 1994 - July 1997
Education
Madison Area Technical College
Associates, Computer Programming
University of Wisconsin-Madison
Bachelor of Arts, Sociology
Dean Health Plan, Inc. November 2014 - Present
National Government Services May 2006 - November 2013
WellPoint 2006 - 2013
PE Advantage January 2004 - February 2006
Skills
Retail, Sales, Insurance, Outlook, Microsoft Excel, Accounting, Data Entry, Microsoft Word, Payroll, Customer Service, Accounts Receivable, Accounts Payable, Process Improvement, Customer Satisfaction, Employee Relations, Access, Health Insurance, Human Resources, Employee Benefits, Administration, Leadership, PeopleSoft, Lotus Notes, Office Management, Claim, Community Outreach, Marketing, Program Management, Public Speaking, Team Building
Education
Western Michigan University 1975 — 1977
BA, Art, Art History, Spanish
Oakland University 1973 — 1975
Painting, Art History, Spanish
Claremont Girls School, Esher,England 1972 — 1972
O level Art Oxford University, Art and Art History
Gordon Flesch Company January 2014 - Present
Dean Health Plan, Inc. October 2012 - January 2014
Dean Health Plan, Inc. August 2011 - October 2012
McGladrey & Pullen, LLP April 2008 - August 2011
Ernst & Young January 2006 - April 2008
Skills
Financial Reporting, GAAP, Internal Controls, Accounting, Audit, SOX
Education
University of Iowa - Henry B. Tippie College of Business 2001 — 2005
MAC, Accounting
Wisconsin Department of Transportation July 2015 - Present
Valence Health December 2013 - June 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - November 2013
Trexin Consulting January 2013 - November 2013
WPS Health Insurance September 2011 - January 2013
Dean Health Plan, Inc. May 2000 - August 2011
Systems Seminar Consultants November 1998 - February 2000
Rexam December 1997 - February 1999
Iowa State University June 1996 - May 1997
University of Georgia January 1996 - April 1996
Skills
Business Intelligence, Data Warehousing, Data Analysis, SAS, Business Objects, Analytics, Databases, Business Analysis, Business Requirements, SQL, Data Modeling, Analysis, Software Documentation, ETL, SDLC, SAS programming, Requirements Gathering, Healthcare Information..., Data Integration, Data Marts, Health Insurance, Data Mining, SSIS, Data Warehouse..., Crystal Reports, Business Intelligence..., Informatics, Informatica, Medical Informatics, Metadata Management, QlikView, Oracle SQL, Project Implementation, Process Engineering, Data Cleansing, clinical data analytics, Teradata, Affordable Care Act, Agile & Waterfall..., Data Science, Large-scale Data...
Education
America’s Health Insurance Plans (AHIP) 2005 — 2007
Managed Healthcare Professional (MHP) Designation, Advanced study of Health Insurance in America
Madison Area Technical College 2000 — 2005
Internet Developer Certification, Web development programming including VB.Net, PHP, Java, Javascript, VBScript, XML MySQL
The University of Georgia 1992 — 1995
MS, Applied Economics
University of Agricultural Sciences, Bangalore 1990 — 1992
Master of Science (MS), Agricultural Economics, 3.5
University of Agricultural Sciences, Bangalore 1985 — 1989
Bachelor of Science (BS), Agricultural Sciences
BEL High school 1980 — 1985
High School Diploma, Mathematics, Physics, Chemistry, Biology, Languages
Second City improv program
Second City improv program
Dean Health Plan, Inc. March 2015 - Present
Productive Programming, Inc. August 2013 - March 2015
Richland Family Dental May 2011 - February 2013
Access Community Heath Centers August 2009 - May 2011
Lands End 1997 - 2008
Skills
Microsoft Excel, PowerPoint, Team Building, Outlook, Microsoft Word, Inventory Management, Customer Service, Sales, Training, Teamwork, Access, Administrative..., Microsoft Office, Merchandising, Time Management, Management, Sourcing, Recruiting, Insurance, Fashion, Data Entry, Public Speaking, Team Leadership, Strategic Planning, Project Planning, Employee Benefits, Accounting, Research, Process Improvement, Apparel, Account Management, Trend Analysis, Leadership, Healthcare, Photoshop, New Business Development, Cross-functional Team..., Social Media, Project Management, Customer Experience, Office Management, Program Management, Forecasting, Negotiation, Budgets, Product Development, Invoicing
Education
The University of Texas at Arlington - College of Business 1985 — 1989
Business Management, Business
American Family Insurance January 2015 - Present
West Bend Mutual Insurance April 2014 - January 2015
American Family Insurance January 2014 - April 2014
Dean Health Plan, Inc. February 2012 - January 2014
UW Health August 2008 - February 2012
Fidlar Technologies January 2004 - August 2008
Skills
Data Warehousing, ETL, SQL Server, SQL, Integration, Informatica, Dimensional Modeling, Data Conversion, Team Leadership, Oracle SQL, Microsoft SQL Server, Data Integration, Data Migration, Requirements Analysis, Database Design, Software Project..., Databases, Crystal Reports, Business Objects, Data Warehouse..., Business Intelligence, Data Modeling, Requirements Gathering, Oracle, SDLC
Education
University of Northern Iowa 1999 — 2003
BA, Management Information Systems
University of Northern Iowa 1999 — 2003
Bachelor's degree, Management Information Systems, General
Dean Health Plan, Inc. July 2014 - Present
Spectrum Brands - Rayovac January 2014 - July 2014
Spectrum Brands - Rayovac November 2012 - January 2014
Spectrum Brands - Rayovac February 2011 - November 2012
Spectrum Brands - Rayovac August 2007 - February 2011
RS+K April 2007 - August 2007
Message Makers December 2006 - March 2007
Skills
Graphics, Packaging, Photography, Collateral, Art Direction, Logo Design, Layout, Adobe Creative Suite, Corporate Identity, InDesign, Brochures, Illustrator, Graphic Design, Posters, Illustration, Branding, Vector Illustration, Mac, Concept Development, Photoshop, Typography, Direct Mail, Catalogs, Invitations, Keynote, Pre-press, Brand Management, Image Manipulation, Business Cards, Photos, Advertising, Trade Shows, Creative Direction, Brand Development, Consumer Products, Visual Communication
Education
Madison Area Technical College 2002 — 2005
Associates, Graphic Design
Dean Health Plan, Inc. September 2014 - Present
Samaritan Health Services March 2008 - July 2014
Samaritan Health Services December 2005 - March 2008
OHSU February 2004 - December 2005
Chugach Technical Services July 2002 - July 2003
Marlow Manor Assisted Living Facility June 2001 - September 2001
Chugach Technical Services June 2000 - September 2000
ManpowerGroup November 1997 - September 1998
Skills
Cognos, Documentation, Troubleshooting, Databases, Outlook, Programming, SQL Server, Microsoft Office, Healthcare, Customer Relations, Access, Visio, Hospitals, Data Analysis, SharePoint, Internet Explorer, Excel, Business Intelligence, Process Improvement, Analysis, Word, Problem Solving, PowerPoint, Insurance, Public Health, Strategic Planning, Program Management, SQL, HL7, Epic, Epic Systems, Informatics, Microsoft Excel, EHR, Quality Assurance, Microsoft Word, Physicians, EMR, Meditech, HIPAA, Crystal Reports, Project Management, Training, Supervisory Skills, Team Building, Team Leadership, Analytics, Business Requirements, Quality Improvement, CPOE
Education
Oregon State University 2001 — 2002
MBA, Business and IT
Oregon State University 1997 — 2001
BS, Health Care Administration
Dean Health Plan December 2011 - Present
Dean Health Plan, Inc. December 2010 - November 2011
Dean Health Plan July 2010 - November 2010
Dean Health Plan November 2009 - June 2010
Principal Financial Group January 2006 - December 2008
Northern Illinois University 2003 - 2005
Skills
Business Analysis, Documentation, Integration, Business Process, Visio, SharePoint, SDLC, Requirements Gathering, Analysis, Requirements Analysis, ITIL, Problem Solving, Healthcare, Process Improvement, Process Engineering, Mentoring, Strategic Planning, IT Strategy, Call Center, Data Modeling, Team Leadership, Software Documentation, Software Project..., Healthcare Information...
Education
Northern Illinois University 2003 — 2005
Graduate Certificate, Museum Studies
Northern Illinois University - College of Business 2003 — 2005
M.S., Management of Information Services
University of Illinois at Urbana-Champaign 1998 — 2002
B.S.Comp. E., Computer Engineering
Dean Health Plan, Inc. February 2012 - Present
Peoples Health Network April 2008 - January 2012
Ochsner Health System January 2005 - April 2008
Ochsner Clinic Foundation August 1999 - December 2004
Tulane Cancer Center June 1997 - July 1999
Tenet Physician Services May 1996 - May 1997
Tulane University Hospital and Clinic May 1995 - December 1995
EMD Associates Inc June 1991 - August 1993
Skills
Analysis, Healthcare, Medicare, Managed Care, HIPAA, Access, Leadership, Hospitals, Revenue Cycle, EHR, Healthcare Consulting, Physicians, Software Documentation
Education
Tulane University 1994 — 1996
MHA, Health Administration
University of Wisconsin-Madison 1987 — 1991
BS, Economics
Dean Health Plan, Inc. February 2011 - Present
CGI October 2007 - February 2011
Skills
Requirements Analysis, Business Analysis, SDLC, Requirements Gathering, Business Process, Visio, Data Modeling, User Acceptance Testing, Process Improvement, Business Process Design, Business Process..., Data Warehousing, Software Documentation
Education
Walden University 2004 — 2006
Master of Public Administration (M.P.A.), Public Administration
Methodist College 1992 — 2000
Bachelor of Science (B.S.), Political Science
Dean Health Plan, Inc. January 2011 - Present
Dean Health Plan, Inc. January 2009 - May 2011
Dean Health Plan, Inc. November 2006 - January 2009
Dean Health Plan, Inc. October 2005 - November 2006
Dean Health Plan, Inc. May 2005 - October 2005
Dean Health Plan, Inc. January 2002 - May 2005
Dean Health Plan, Inc. September 2000 - January 2002
Dean Health System October 1999 - September 2000
Skills
Customer Service, Process Improvement, Call Center, Customer Relations, Health Insurance, Employee Benefits, Account Management, Insurance, Management, Sales, Healthcare, Training, Strategic Planning, Managed Care
Education
UW-Stevens Point 1996 — 1997
Madison Area Technical College
Amida Care July 2015 - Present
Dean Health Plan, Inc. July 2013 - June 2015
Eli Lilly and Company January 2007 - June 2013
Prescription Solutions July 2004 - January 2007
University of California, Irvine Medical Center July 2003 - June 2004
Skills
Diabetes, Managed Care, Healthcare, Pharmacists, Pharmacy Benefit..., Medication Therapy..., Pharmacy, Disease Management, Market Access, Health Education, Outcomes Research, Health Economics, Pharmacoeconomics, Oncology, Medicare Part D
Education
University of Illinois at Chicago 2011 — 2014
Master of Public Health (MPH), Public Health
Rutgers, The State University of New Jersey-New Brunswick 1996 — 2002
Doctor of Pharmacy (PharmD), Pharmacy
EPIC Life Insurance October 2011 - Present
WI Employee Trust Funds September 2010 - September 2011
InterVarsity Christian Fellowship/USA March 1999 - August 2010
Dean Health Plan, Inc. 1997 - 1998
Physicians Plus Insurance Corporation 1995 - 1997
Skills
Employee Benefits, Nonprofits, Fundraising, Insurance, Human Resources, Public Speaking, Key Account Management, Team Leadership, Strategic Planning, Operating Budgets, Management, Communication Skills, COBRA, Section 125 Plans, Self-funded, Customer Service, Leadership Development, Team Building, Training, Marketing, Conflict Resolution, Life Insurance, Program Development, Community Outreach, Teaching, Event Planning, Volunteer Management
Education
Minnesota State University, Moorhead 1980 — 1984
BA, Speech Communications
Dean Health Plan, Inc. November 2013 - Present
Dean Health Plan, Inc. February 2011 - November 2013
Assurant Health June 2006 - January 2011
Skills
Actuarial Science, Insurance, Health Insurance, Life Insurance, Underwriting, General Insurance, Reinsurance, SAS, Employee Benefits, Property & Casualty..., VBA, Risk Management, Enterprise Risk..., Fixed Annuities, Pricing, Financial Modeling
Education
Maryville University of Saint Louis 2002 — 2006
B.S., Actuarial Science
Madison LaFollette High School 1999 — 2002
Auxiant May 2015 - Present
Auxiant March 2013 - Present
UPS Supply Chain Solutions July 2012 - March 2013
Ardelle Associates January 2012 - March 2012
Dean Health Plan, Inc. October 2007 - November 2011
MortgageIT May 2001 - October 2007
Skills
Operations Management, Customer Service, Process Improvement, Training, Team Leadership, Leadership, Management, Data Analysis, Risk Management, Coaching, Call Centers, Employee Benefits, Software Documentation, Claim, Insurance, Team Building
Education
Madison Area Technical College 1988 — 1995
Supervisory Management, Business, Management, Marketing, and Related Support Services, 4.0
Dean Health Plan, Inc. October 1997 - Present
Mass Mutual (Texas) October 1992 - October 1997
WPS Health Insurance January 1990 - October 1992
Wisconsin Department of Revenue January 1989 - January 1990
Skills
Insurance, HIPAA, Health Insurance, Managed Care, Contract Negotiation
Education
Marquette University Law School 1998 — 2003
JD, Law
University of Wisconsin-Madison 1985 — 1990
BA, Behavioral Science & Law, Social Welfare, ILS
University of Wisconsin System November 2014 - Present
State of Wisconsin June 2013 - June 2014
Stratagem December 2009 - June 2013
DentaQuest 2010 - 2013
Dean Health Plan, Inc. 2007 - 2009
American Family Insurance 2001 - 2007
Foote, Cone & Belding 1995 - 1998
SPSS 1992 - 1995
SPSS 1990 - 1992
Skills
Data Warehousing, Business Intelligence, SAS, PL/SQL, Analytics, SPSS, Hyperion, Visual Basic, Java, JavaScript, Perl, MS Project, Software Project..., Project Portfolio..., Data Integration, SDLC, Business Analysis, Requirements Gathering, Process Improvement, Project Management, Requirements Analysis, Unix, DB2, SharePoint, Enterprise Software, Agile Methodologies, Visio, Databases, Integration, Hyperion Enterprise
Education
University of Michigan 1981 — 1985
Bachelor's Degree, College of Literature, Science, & Arts
Michigan State University 1985 — 1998
Graduate School, Social Sciences
University of Wisconsin - Madison 1981 — 1985
Master's Certificate in Project Management
Dean Health Plan, Inc. November 2010 - Present
Dean Health Plan, Inc. November 2009 - January 2012
HP January 2010 - June 2011
HP Enterprise Services October 2000 - December 2009
Skills
Healthcare, Business Analysis, Business Architecture, Enterprise Architecture, Integration, Visio, Team Leadership, Vendor Management, Software Project..., Software Documentation, SDLC, Requirements Analysis, Leadership, Process Improvement, Project Management, Project Planning, Quality Assurance
Education
University of Phoenix
Dean Health Plan, Inc. August 2015 - Present
Performance Gateway July 2014 - August 2015
Epic February 2011 - June 2014
Philmont Scout Ranch May 2005 - August 2010
Columbia Sportswear August 2009 - May 2010
Skills
Leadership, Project Management, Public Speaking, Microsoft Office, Healthcare Information..., Healthcare Consulting, EHR, Epic Systems, Scrum, Social Media, Agile Project Management, Eagle Scout, Time Management, Travel, Outlook, Microsoft Word, Visio, JIRA
Education
Miami University 2005 — 2009
Bachelor of Science, Social Studies Education
Dean Health Plan, Inc. August 2011 - Present
Dean Health Plan, Inc. October 2007 - August 2011
Health Care Service Corporation (HCSC) - BCBS Ilinois and Texas January 2004 - September 2007
Skills
Healthcare Information..., Model Audit Rule, IT Security Best..., IT Internal Controls, SDLC, Enterprise Risk..., IT Strategy, Process Improvement, Health Insurance, Project Management, Change Management, Incident Management, ITIL v3 Foundations..., Cobit Foundation..., AHIP HIPAA Professional...
Education
Winthrop University 1976 — 1978
BS, Personnel and Industrial Relations
The University of Georgia 1972 — 1974
None
Nordic Consulting Partners, Inc. May 2015 - Present
Dean Health Plan, Inc. June 2014 - January 2015
Epic August 2010 - May 2014
Pick-Staiger Concert Hall September 2007 - June 2010
Skills
Macintosh creative suite, Public Speaking, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Presentations, Presentation Development, Presentation Design, Presentation Coaching, Sales Presentations, Persuasive Presentations, Written & Oral..., Keynote, Macintosh Applications, Visio, Project Management, Hospital Revenue Cycle, Epic Systems, Management, Data Analysis
Education
Northwestern University 2007 — 2010
Bachelor of Science (B.S.), Communication Studies
Dean Health Plan, Inc. January 2012 - Present
Badger Prairie June 2008 - September 2011
Oakwood Village Continuing Care Retirement Communities June 2004 - August 2010
Skills
Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Outlook, Administrative..., Leadership, Research, Data Entry
Education
University of Phoenix 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Globe University Madison West 2010 — 2011
Diploma, Business Administrative Assistant
Fisher Consulting, LLC May 2014 - Present
Dean Health Plan, Inc. April 2013 - January 2014
Epic June 2007 - April 2013
Ensure Technologies 1998 - 2003
Skills
Ambulatory, Clinical Documentation, Software Implementation, EMR, Software Project..., EHR, Clinical Decision..., Visio, Process Improvement, Documentation, Outlook, Microsoft Office, Excel, PowerPoint, Word, Project Planning, Healthcare IT, Healthcare Information..., Epic Systems, Healthcare, Documentations, Leadership, Project Management, Management, Software Documentation, Business Analysis, Hospitals, Healthcare Consulting, HL7, CPOE, Testing, Training, Informatics, Health Information..., Change Management, ASAP, Business Process..., Integration
Education
University of Michigan
Bachelor of General Studies, Ancient Civilizations, Calculus, English, American History, Religious Philosophy
Oshkosh Corporation October 2014 - January 2015
National Government Services June 2013 - March 2014
Dean Health Plan, Inc. August 2012 - March 2013
Weir Minerals North America February 2012 - August 2012
American Family Insurance May 2010 - February 2012
Telecom and Data Systems February 2009 - June 2009
Fairbanks Morse Engine February 2006 - March 2007
Education
University of Chicago 1986 — 1988
M. A., Humanities
University of Illinois at Urbana-Champaign
B.S., Microbiology
CNSI February 2013 - Present
Dean Health Plan, Inc. January 2012 - January 2013
Skills
PL/SQL, SQL, Databases, DATASTAGE 9.1, Data Warehousing, ETL, Data Analysis, Datastage, Unix Shell Scripting, Data Mining, HP Quality Center, Microsoft Excel, PowerPoint, Microsoft Word, Programming, Toad 9.0, Putty, Oracle SQL Developer, UltraEdit, Notepad++, ClearCase, da, dat
Education
University of Illinois Springfield 2010 — 2011
Master's degree, Computer Science
Home Health United 2013 - 2015
Home Health United 2013 - 2015
Landmark Services Cooperative March 2012 - May 2012
Landmark Services Cooperative 2012 - 2012
Landmark Services Cooperative 2012 - 2012
Dean Health Plan, Inc. 2012 - 2012
Sub-Zero Freezer Co. 2011 - 2012
Activision February 2011 - October 2011
Geek Squad 2005 - 2006
Skills
Windows, Windows Server 2008, Windows Server 2003, Windows 7, Windows XP Professional, Windows 9x, Citrix, Outlook, Outlook Express, Desktop Support, Customer Service, Windows Networking, Ubuntu, Windows Vista, Exchange 2003, Laptop Support, OS Imaging, PXE Image deploymet, Workstation..., Remote Desktop, Technical Support, Windows XP, XP
Education
Madison Area Technical College 2008 — 2011
AS, System Administrator
Dean Health Plan, Inc. 2012 - Present
Tahariy TaiJai's December 2011 - Present
Skills
Sales Operations, Leadership, Management, Sales Management, Forecasting, Customer Experience, Team Building, Call Center, Team Leadership, Customer Service, Training, Sales, Coaching
Education
Mississippi Delta Community College 2001 — 2003
Greenwood High School 1997 — 2001
Dean Health System February 2012 - Present
Dean Health Plan, Inc. February 2003 - February 2012
Thermo Fisher Scientific 1993 - 2003
Skills
Health Insurance, Cost Accounting, Accounts Payable, Physical Inventory, Inventory Accounting, Fund Accounting, International Accounting
Education
Madison Area Technical College 1978 — 1980
Associate's degree, Accounting
Dean Health Plan, Inc. February 2014 - Present
Sentry Insurance November 2012 - February 2014
Cigna January 2012 - November 2012
Skills
Informatica PowerCenter, Oracle SQL, Oracle PL/SQL..., Data Warehousing, Unix Shell Scripting, Informatica..., Linux, Unix Administration, Microsoft SQL Server, Teradata Data Warehouse, ER - Data Modeling, Reporting Tool, Dimensional Modeling, Microsoft Office, SQL Server..., Informatica, Unix, PL/SQL, SSIS, Performance Tuning
Education
Osmania University 2000 — 2003
Bachelor's degree, Computer Science, A
Dean Health Plan, Inc. January 2013 - Present
Allstate September 2008 - December 2012
Allstate November 2007 - September 2008
Skills
Health Insurance, General Insurance, Insurance, Coordination of Benefits, Quality Assurance, Customer Service, Customer Experience, Facilitation
Education
University of Phoenix 2011 — 2015
Associate of Arts (A.A.), Psychology
Wisconsing Heights High School 2000 — 2004
High School Diploma
Dean Health Plan, Inc. July 2014 - Present
Dean Health Plan, Inc. January 2012 - July 2014
Dean Health Care Systems August 2010 - December 2011
Dean Health Plan, Inc. September 2006 - August 2010
Dean Health Plan, Inc. November 2005 - September 2006
Skills
Business Analysis, Outlook, Process Improvement, SDLC
Education
Madison Area Technical College 1997 — 1999
Associate's degree, Marketing
Madison National Life Insurance Company July 2008 - April 2013
Dean Health Plan, Inc. 1990 - 2008
Dean Health Plan, Inc. 1988 - 1990
Skills
Training, Insurance, Management, Access, Process Improvement, Health Insurance, Scheduling, Epic Systems, Customer Service, Microsoft Office, Business Analysis
Education
Madison Area Technical College 1993 — 1994
Mid Range Programming
Wausau West High School
Dean Health Plan, Inc. January 2007 - October 2014
PA Consulting Group August 2006 - December 2006
Sanford February 2005 - June 2006
Skills
Software Documentation, Software Packaging, Software Distribution, Customer Service, Leadership, Incident Management, Problem Management, Cisco VoIP, Citrix, VMware, SCCM, LANDesk, Windows 7, Microsoft Office, ServiceNow, SharePoint, Process Improvement, Analysis
Education
Madison Area Technical College
Associate's degree, Network and System Administration/Administrator
HBROne September 2013 - Present
Dean Health Plan, Inc. February 2011 - July 2013
Dean Health Plan, Inc. November 2006 - February 2011
Dean Health Plan, Inc. October 2004 - November 2006
Education
Saint Mary's College 1999 — 2003
Bachelor of Arts (BA), Humanities/Humanistic Studies
Care Wisconsin July 2011 - Present
Dean Health Plan, Inc. February 2011 - April 2011
Dean Clinic December 2009 - January 2011
Meriter Health Services September 2008 - December 2009
Mead & Hunt February 1999 - June 2003
Skills
Healthcare, Hospitals, Medicine, Inpatient, Nursing, Quality Improvement, Medical Records, EMR, Healthcare Management, Cardiology, Case Management
Education
University of Wisconsin-Madison 2006 — 2008
Bachelor's degree, Physician Assistant
Michigan Technological University 1993 — 1997
Bachelor's degree, Environmental Engineering
Dean Health Plan, Inc. May 2014 - Present
WPS Health Insurance February 2012 - May 2014
Erin's Snug Irish Pub October 2010 - December 2012
Prime Quarter Steakhouse September 2004 - September 2007
Skills
Restaurant Management, Customer Service..., Leadership, Employee Training, Bookkeeping, Customer Satisfaction, Customer Service, Creative Problem Solving, Health Insurance, Claims Resolution, Medicare, TRICARE, Medical Billing, Employee Benefits, Management, Problem Solving, Sales, Training, Process Improvement, Team Building, Call Centers, Microsoft Office, Healthcare, Microsoft Excel, Insurance, Microsoft Word
Education
University of Wisconsin-Madison 2001 — 2004
Social Welfare
Madison Area Technical College 1998 — 2001
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Dean Health Plan, Inc. April 2015 - Present
Skills
Business Analysis, Leadership, Insurance, SDLC, Requirements Analysis, Business Systems..., Business Systems..., Healthcare Information..., Process Improvement, Data Analysis, Requirements Gathering, Health Insurance, Healthcare, Management, Software Documentation, Software Project...
Education
St. Norbert College 1989 — 1993