First Call Resolution, LLC
Industry: Company
DescriptionFCR is an American outsource provider of call centers. Based in Roseburg, Oregon, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. Founded: 2005 Headquarters: Roseburg, OR Number of employees: 1,600 Type of business: Private Founders: John Stadter, Matthew Achak
First Call Resolution, LLC List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at First Call Resolution, LLC. You can filter them based on skills, years of employment, job, education, department, and prior employment.
First Call Resolution, LLC Salaries. You can even request information on how much does First Call Resolution, LLC pay if you want to. Learn about salaries, pros and cons of working for First Call Resolution, LLC directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
72 First Call Resolution, LLC employees in database. Find out everything there's to know about First Call Resolution, LLC employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
First Call Resolution, LLC Employees
Employee
Years
Job
Industry
John Stadter John Stadter's First Call Resolution, LLC Experience May 2014 - Present
Job Chief Executive Officer at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC May 2014 - Present
First Call Resolution June 2005 - May 2014
ComSpanUSA April 2001 - January 2008
800 Support May 1994 - September 2001
Eyeonics January 1990 - April 1994
Crystal Specialties Inc - Akzo NV June 1984 - June 1990
Technical Images, Inc June 1979 - June 1984
Skills
Innovative Problem..., Leadership Development, Call Center, Start-ups, Telecommunications, Outsourcing, Customer Relations, Call Centers, Customer Service, Entrepreneurship, Leadership, Strategic Planning, Negotiation, Vendor Management, Project Management, Management, Account Management, Team Leadership, Creative Direction, Customer Satisfaction, New Business Development, Process Improvement, Sales, Customer Experience, Coaching, CRM, Team Building, Strategy, Operations Management, Training, Business Development, Employee Relations, Performance Management, Strategic Partnerships, Cross-functional Team..., Data Analysis, Customer Retention, Call Center Development, VoIP, Team Management, Business Planning
Education
Lewis and Clark College 1975 — 1979
Bachelor's degrees, Economics and Business
First Call Resolution, LLC May 2014 - Present
First Call Resolution June 2005 - May 2014
ComSpanUSA April 2001 - January 2008
800 Support May 1994 - September 2001
Eyeonics January 1990 - April 1994
Crystal Specialties Inc - Akzo NV June 1984 - June 1990
Technical Images, Inc June 1979 - June 1984
Skills
Innovative Problem..., Leadership Development, Call Center, Start-ups, Telecommunications, Outsourcing, Customer Relations, Call Centers, Customer Service, Entrepreneurship, Leadership, Strategic Planning, Negotiation, Vendor Management, Project Management, Management, Account Management, Team Leadership, Creative Direction, Customer Satisfaction, New Business Development, Process Improvement, Sales, Customer Experience, Coaching, CRM, Team Building, Strategy, Operations Management, Training, Business Development, Employee Relations, Performance Management, Strategic Partnerships, Cross-functional Team..., Data Analysis, Customer Retention, Call Center Development, VoIP, Team Management, Business Planning
Education
Lewis and Clark College 1975 — 1979
Bachelor's degrees, Economics and Business
Jordan Marx, MBA Jordan Marx, MBA's First Call Resolution, LLC Experience June 2014 - March 2015
Job Owner at Property Tax Analysis and Appeals, Business Analyst, Data Geek
Industry Management Consulting
Experience
Real Estate And Property Tax Analysis September 2014 - Present
First Call Resolution, LLC June 2014 - March 2015
Lane County January 2014 - April 2014
Linn County Assessment and Taxation February 2013 - October 2013
Lane County April 2012 - January 2013
Lane County December 2007 - March 2012
Peter C Snyder Dentistry 2005 - 2007
Skills
Microsoft Excel, Process Improvement, Property Tax, Customer Service, Analysis, Valuation, Leadership, Team Leadership, Analytics, Tableau, Reporting Software, PowerPoint, Property, statistics for business, Dashboards, Microsoft Access, SQL, Real Estate Economics, Leases, Investment Properties, Residential, Appraisal, Market Analysis, Real Estate Financing, Teamwork, Virtual Teams, Mobile Technology, Direct capitalization..., Sales Verification, Microsoft Word, Government, Investors, Property Management, Real Estate Development, Sellers, Condos, Short Sales, Single Family Homes, Genesys Reporting, Residential Homes, Real Estate Transactions, Real Property, Commercial Real Estate, Real Estate, Microsoft Office
Education
Lane Community College 2015 — 2016
Database Management and other reporting certificates, Database systems and Modeling, SQL, Access, Advanced Excel, In progress
Marylhurst University 2011 — 2012
MBA, Real Estate
Lane Community College 2005 — 2006
pre-licensing, Real Estate, Appraisal
University of Oregon 2000 — 2004
BS, political science
Marist high school 1996 — 2000
Real Estate And Property Tax Analysis September 2014 - Present
First Call Resolution, LLC June 2014 - March 2015
Lane County January 2014 - April 2014
Linn County Assessment and Taxation February 2013 - October 2013
Lane County April 2012 - January 2013
Lane County December 2007 - March 2012
Peter C Snyder Dentistry 2005 - 2007
Skills
Microsoft Excel, Process Improvement, Property Tax, Customer Service, Analysis, Valuation, Leadership, Team Leadership, Analytics, Tableau, Reporting Software, PowerPoint, Property, statistics for business, Dashboards, Microsoft Access, SQL, Real Estate Economics, Leases, Investment Properties, Residential, Appraisal, Market Analysis, Real Estate Financing, Teamwork, Virtual Teams, Mobile Technology, Direct capitalization..., Sales Verification, Microsoft Word, Government, Investors, Property Management, Real Estate Development, Sellers, Condos, Short Sales, Single Family Homes, Genesys Reporting, Residential Homes, Real Estate Transactions, Real Property, Commercial Real Estate, Real Estate, Microsoft Office
Education
Lane Community College 2015 — 2016
Database Management and other reporting certificates, Database systems and Modeling, SQL, Access, Advanced Excel, In progress
Marylhurst University 2011 — 2012
MBA, Real Estate
Lane Community College 2005 — 2006
pre-licensing, Real Estate, Appraisal
University of Oregon 2000 — 2004
BS, political science
Marist high school 1996 — 2000
Aimee Wambolt Aimee Wambolt's First Call Resolution, LLC Experience April 2013 - June 2013
Job Sales Assistant
Industry Consumer Services
Experience
Southern Tool Steel June 2015 - Present
New York Pizza Department December 2013 - June 2015
Keiser University October 2012 - March 2014
First Call Resolution, LLC April 2013 - June 2013
The Judge Group June 2012 - March 2013
Advanced Business Teleservices, Inc. December 2011 - December 2011
Mo Management, LLC September 2009 - December 2009
American Eagle Outfitters November 2008 - December 2008
MetroPCS January 2007 - April 2007
SRBI September 2006 - November 2006
Skills
Customer Service, Writing, System Administration, Outlook, Microsoft Word, Access, Microsoft Excel, General Administrative..., Microsoft Office, PowerPoint, Telemarketing, Sales, Time Management
Education
Keiser University-Ft Lauderdale 2012 — 2016
Bachelor of Arts (BA), Psychology, 3.73
Southern Tool Steel June 2015 - Present
New York Pizza Department December 2013 - June 2015
Keiser University October 2012 - March 2014
First Call Resolution, LLC April 2013 - June 2013
The Judge Group June 2012 - March 2013
Advanced Business Teleservices, Inc. December 2011 - December 2011
Mo Management, LLC September 2009 - December 2009
American Eagle Outfitters November 2008 - December 2008
MetroPCS January 2007 - April 2007
SRBI September 2006 - November 2006
Skills
Customer Service, Writing, System Administration, Outlook, Microsoft Word, Access, Microsoft Excel, General Administrative..., Microsoft Office, PowerPoint, Telemarketing, Sales, Time Management
Education
Keiser University-Ft Lauderdale 2012 — 2016
Bachelor of Arts (BA), Psychology, 3.73
Amber (Fcr)'s First Call Resolution, LLC Experience January 2014 - Present
Job Customer Care Specialist at First Call Resolution, LLC
Industry Internet
Experience
First Call Resolution, LLC January 2014 - Present
First Call Resolution, LLC April 2013 - Present
South Coast Head Start January 2011 - April 2013
Affiliated Computer Services August 2010 - February 2011
Skills
Early Childhood..., Customer Service, Microsoft AX, Microsoft Excel, Desk.com, Customer Support, Technical Support, Call Centers, Customer Satisfaction
Education
Southwestern Oregon Community College 2011 — 2014
Associate's degree, Early Childhood Education and Teaching
First Call Resolution, LLC January 2014 - Present
First Call Resolution, LLC April 2013 - Present
South Coast Head Start January 2011 - April 2013
Affiliated Computer Services August 2010 - February 2011
Skills
Early Childhood..., Customer Service, Microsoft AX, Microsoft Excel, Desk.com, Customer Support, Technical Support, Call Centers, Customer Satisfaction
Education
Southwestern Oregon Community College 2011 — 2014
Associate's degree, Early Childhood Education and Teaching
Lori Bonilla Lori Bonilla's First Call Resolution, LLC Experience 2008 - 2010
Job Jewelry Artist
Industry Arts and Crafts
Experience
Lori's Jewelry Obsession February 2011 - Present
West Corporation November 2010 - November 2012
First Call Resolution, LLC 2008 - 2010
Skills
Painting, Fine Art, Contemporary Art, Mixed Media, Craft, Watercolor
Education
MTI Business College Inc 1994 — 1995
Associate of Science (A.S.), Legal Assistant/Paralegal
Lori's Jewelry Obsession February 2011 - Present
West Corporation November 2010 - November 2012
First Call Resolution, LLC 2008 - 2010
Skills
Painting, Fine Art, Contemporary Art, Mixed Media, Craft, Watercolor
Education
MTI Business College Inc 1994 — 1995
Associate of Science (A.S.), Legal Assistant/Paralegal
Krystina Burns's First Call Resolution, LLC Experience June 2014 - Present
Job Site Director at FCR
Industry Outsourcing/Offshoring
Experience
FCR October 2014 - Present
First Call Resolution, LLC June 2014 - Present
Harry & David April 2013 - June 2014
Harry and David April 2012 - April 2013
Harry and David May 2011 - April 2012
Potlatch No.1 Federal Credit Union May 2007 - January 2011
Appaloosa Horse Club July 2005 - May 2007
TARA Labs, Inc./Alpha Digital Technologies September 2000 - August 2002
Skills
Training, Team Building, Leadership, Management, Team Leadership, Marketing, Project Management, Advertising, Customer Service, Event Planning, Employee Training, Program Management, Public Relations, Organizational..., Talent Management, Internal Communications, Budgets, Coaching, Instructional Design, Call Centers, Customer Experience, Email Marketing, Direct Marketing, Social Media Marketing, Web Analytics, Website Development, Sales, Customer Retention, Brand Management, Brand Awareness, Software Requirements, Presentation Development, Organizational Design, Online Advertising, Branding & Identity, Graphic Design, Catalog Marketing, Direct Mail, Collateral, Catalogs, Multi-channel Retail, Digital Marketing, COPC Registered...
Education
University of Oregon 2003 — 2005
Bachelors, Art with Minor in Business Administration
FCR October 2014 - Present
First Call Resolution, LLC June 2014 - Present
Harry & David April 2013 - June 2014
Harry and David April 2012 - April 2013
Harry and David May 2011 - April 2012
Potlatch No.1 Federal Credit Union May 2007 - January 2011
Appaloosa Horse Club July 2005 - May 2007
TARA Labs, Inc./Alpha Digital Technologies September 2000 - August 2002
Skills
Training, Team Building, Leadership, Management, Team Leadership, Marketing, Project Management, Advertising, Customer Service, Event Planning, Employee Training, Program Management, Public Relations, Organizational..., Talent Management, Internal Communications, Budgets, Coaching, Instructional Design, Call Centers, Customer Experience, Email Marketing, Direct Marketing, Social Media Marketing, Web Analytics, Website Development, Sales, Customer Retention, Brand Management, Brand Awareness, Software Requirements, Presentation Development, Organizational Design, Online Advertising, Branding & Identity, Graphic Design, Catalog Marketing, Direct Mail, Collateral, Catalogs, Multi-channel Retail, Digital Marketing, COPC Registered...
Education
University of Oregon 2003 — 2005
Bachelors, Art with Minor in Business Administration
Juanita Epperson Juanita Epperson's First Call Resolution, LLC Experience March 2014 - Present
Job Tier 2 at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC March 2014 - Present
Taco Time June 2013 - June 2014
Skills
Customer Service, Team Leadership, Leadership, Customer Satisfaction, Customer Experience, Training, Call Centers, Account Management, Management, Social Networking, Sales, Social Media, Process Improvement, Time Management
Education
Lane Community College 2012 — 2014
Associate of Arts (A.A.), Early Childhood Education and Teaching
First Call Resolution, LLC March 2014 - Present
Taco Time June 2013 - June 2014
Skills
Customer Service, Team Leadership, Leadership, Customer Satisfaction, Customer Experience, Training, Call Centers, Account Management, Management, Social Networking, Sales, Social Media, Process Improvement, Time Management
Education
Lane Community College 2012 — 2014
Associate of Arts (A.A.), Early Childhood Education and Teaching
Maria Hawkins Maria Hawkins's First Call Resolution, LLC Experience September 2010 - August 2014
Job Seeking New Opportunity
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC September 2010 - August 2014
FTD March 2010 - September 2010
Charter Communications February 2007 - March 2010
U.S. Cellular June 2000 - November 2005
Skills
Call Centers, Customer Service, Vendor Management, Telecommunications, Customer Satisfaction, Team Leadership, Account Management, Customer Experience, Leadership, Management, Project Management, Technical Support, New Business Development, Sales, Employee Training, Troubleshooting, Coaching, Process Improvement, Training, Microsoft Office, Wireless, Outsourcing, Performance Management, VoIP, Recruiting, Team Management, Customer Retention, CRM, Time Management, Team Building, Quality Assurance, Strategic Negotiations
Education
Rogue Community College
First Call Resolution, LLC September 2010 - August 2014
FTD March 2010 - September 2010
Charter Communications February 2007 - March 2010
U.S. Cellular June 2000 - November 2005
Skills
Call Centers, Customer Service, Vendor Management, Telecommunications, Customer Satisfaction, Team Leadership, Account Management, Customer Experience, Leadership, Management, Project Management, Technical Support, New Business Development, Sales, Employee Training, Troubleshooting, Coaching, Process Improvement, Training, Microsoft Office, Wireless, Outsourcing, Performance Management, VoIP, Recruiting, Team Management, Customer Retention, CRM, Time Management, Team Building, Quality Assurance, Strategic Negotiations
Education
Rogue Community College
Carrie Williamson Carrie Williamson's First Call Resolution, LLC Experience 2014 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC 2014 - 2014
Skills
Typing, Filing, Copies, Heavy Phones, Customer Service, Billing Process, Payment Systems
Education
Southwestern Community College District 2006 — 2007
n/a, Pyschology
west high school bakersfield, ca 1989 — 1993
General classes, college prep
First Call Resolution, LLC 2014 - 2014
Skills
Typing, Filing, Copies, Heavy Phones, Customer Service, Billing Process, Payment Systems
Education
Southwestern Community College District 2006 — 2007
n/a, Pyschology
west high school bakersfield, ca 1989 — 1993
General classes, college prep
Dorian Smith's First Call Resolution, LLC Experience September 2014 - Present
Job WFM RealTime Analyst at First Call Resolution
Industry Telecommunications
Experience
First Call Resolution, LLC September 2014 - Present
Aldentec.com October 2012 - Present
First Call Resolution, LLC September 2012 - September 2014
Phone.com July 2011 - September 2014
Skills
Call Centers, Workforce Management, Microsoft Excel, Data Analysis, VoIP, Web Development, Troubleshooting, Product Management, CSS, HTML, PHP, Telecommunications, Customer Service, WordPress, Copywriting, Linux, SQL, CMS, Mobile VoIP, JavaScript, Content Marketing, Web Design, Web Interface Design, SEO, jQuery, HTML 5, Mobile Devices, Front-end, Process Improvement, MySQL, Photoshop, Management, Team Leadership, Windows, Training, Leadership, Enterprise Software, HTML5, Project Management, BPO, Googling
Education
South Eugene High School 2004 — 2008
Umpqua Community College
First Call Resolution, LLC September 2014 - Present
Aldentec.com October 2012 - Present
First Call Resolution, LLC September 2012 - September 2014
Phone.com July 2011 - September 2014
Skills
Call Centers, Workforce Management, Microsoft Excel, Data Analysis, VoIP, Web Development, Troubleshooting, Product Management, CSS, HTML, PHP, Telecommunications, Customer Service, WordPress, Copywriting, Linux, SQL, CMS, Mobile VoIP, JavaScript, Content Marketing, Web Design, Web Interface Design, SEO, jQuery, HTML 5, Mobile Devices, Front-end, Process Improvement, MySQL, Photoshop, Management, Team Leadership, Windows, Training, Leadership, Enterprise Software, HTML5, Project Management, BPO, Googling
Education
South Eugene High School 2004 — 2008
Umpqua Community College
Victoria Holloway Victoria Holloway's First Call Resolution, LLC Experience October 2012 - September 2013
Job Customer Service Agent at Airbnb
Industry Internet
Experience
Airbnb September 2013 - Present
First Call Resolution, LLC October 2012 - September 2013
Oregon Youth Authority June 2010 - June 2011
Ramada Express Hotel & Casino April 2006 - June 2007
United States Marine Corps May 1998 - April 2006
Skills
Customer Satisfaction, Social Media, OS X, Microsoft Office, Social Networking, Customer Service, Customer Support, Call Centers, Time Management, Data Entry, Access, Training, Telephone Skills, Microsoft Word, Windows 7, PowerPoint, Administration, Microsoft Excel, Team Leadership, Technical Support, Troubleshooting, Leadership, Customer Experience, Account Management, Inventory Management, Analysis, Data Analysis, Invoicing, Team Management, Hospitality, Coaching
Education
Rogue Community College 2011 — 2012
General Studies
Homestead High School 1991 — 1995
General Studies
Airbnb September 2013 - Present
First Call Resolution, LLC October 2012 - September 2013
Oregon Youth Authority June 2010 - June 2011
Ramada Express Hotel & Casino April 2006 - June 2007
United States Marine Corps May 1998 - April 2006
Skills
Customer Satisfaction, Social Media, OS X, Microsoft Office, Social Networking, Customer Service, Customer Support, Call Centers, Time Management, Data Entry, Access, Training, Telephone Skills, Microsoft Word, Windows 7, PowerPoint, Administration, Microsoft Excel, Team Leadership, Technical Support, Troubleshooting, Leadership, Customer Experience, Account Management, Inventory Management, Analysis, Data Analysis, Invoicing, Team Management, Hospitality, Coaching
Education
Rogue Community College 2011 — 2012
General Studies
Homestead High School 1991 — 1995
General Studies
Aaron Bales's First Call Resolution, LLC Experience June 2012 - Present
Job Customer Success Representative at First Call Resolution, LLC
Industry Telecommunications
Experience
First Call Resolution, LLC June 2012 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Pacific University 2004 — 2007
Bachelor of Arts, Literature
Southwestern Oregon Community College 2001 — 2003
First Call Resolution, LLC June 2012 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Pacific University 2004 — 2007
Bachelor of Arts, Literature
Southwestern Oregon Community College 2001 — 2003
Lukas Fischer Lukas Fischer's First Call Resolution, LLC Experience December 2012 - January 2013
Job Student at University of Portland
Industry Research
Experience
First Call Resolution, LLC December 2012 - January 2013
Skills
Analog Circuit Design, Pspice, Matlab, Radio Frequency..., Linux, LibreOffice, Mac OS, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, English, Java
Education
University of Portland 2011 — 2016
Electrical Engineering
First Call Resolution, LLC December 2012 - January 2013
Skills
Analog Circuit Design, Pspice, Matlab, Radio Frequency..., Linux, LibreOffice, Mac OS, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, English, Java
Education
University of Portland 2011 — 2016
Electrical Engineering
Clarissa Rickels Clarissa Rickels's First Call Resolution, LLC Experience April 2013 - Present
Job Technical Support Agent at First Call Resolution
Industry Consumer Services
Experience
First Call Resolution, LLC April 2013 - Present
Xerox March 2012 - April 2013
Chevron March 2010 - March 2012
Skills
Customer Service, Computer Science, Money Management, Technical Writing, Technical Support, Microsoft Word, Microsoft Excel, PowerPoint, Critical Thinking, active listening, Self Management, Positivity, Committment, Flexibility, Close Attention to..., Microsoft Office, Learning Quickly, Teamwork, Typing, Patience, Sensitivity
Education
Eastern Oregon University 2012 — 2015
Bachelor of Science (B.S.), Public Administration
Reedsport High School 2006 — 2009
High School Diploma, General Education
First Call Resolution, LLC April 2013 - Present
Xerox March 2012 - April 2013
Chevron March 2010 - March 2012
Skills
Customer Service, Computer Science, Money Management, Technical Writing, Technical Support, Microsoft Word, Microsoft Excel, PowerPoint, Critical Thinking, active listening, Self Management, Positivity, Committment, Flexibility, Close Attention to..., Microsoft Office, Learning Quickly, Teamwork, Typing, Patience, Sensitivity
Education
Eastern Oregon University 2012 — 2015
Bachelor of Science (B.S.), Public Administration
Reedsport High School 2006 — 2009
High School Diploma, General Education
Wesley Johnston Wesley Johnston's First Call Resolution, LLC Experience July 2011 - July 2012
Job Principal DLP Technical Support Engineer at Symantec
Industry Computer Software
Experience
Symantec July 2012 - Present
First Call Resolution, LLC July 2011 - July 2012
Dish Network July 2008 - July 2010
AT&T October 2007 - July 2008
eTelecare Global Solutions 2006 - 2007
Skills
Windows Server, Microsoft Exchange, Operating Systems, Technical Support, Red Hat Linux, TMG, Integration, Enterprise Software, System Deployment, Software Installation
Education
Anthem College-Phoenix 2004 — 2005
Associate of Science (AS), Network and Internet Security
Symantec July 2012 - Present
First Call Resolution, LLC July 2011 - July 2012
Dish Network July 2008 - July 2010
AT&T October 2007 - July 2008
eTelecare Global Solutions 2006 - 2007
Skills
Windows Server, Microsoft Exchange, Operating Systems, Technical Support, Red Hat Linux, TMG, Integration, Enterprise Software, System Deployment, Software Installation
Education
Anthem College-Phoenix 2004 — 2005
Associate of Science (AS), Network and Internet Security
Jessica Rush Jessica Rush's First Call Resolution, LLC Experience November 2013 - March 2015
Job IT Service Desk at Tekmanagement Inc
Industry Information Technology and Services
Experience
Gear Works Technology October 2013 - Present
Jessica L. Rush January 2013 - Present
Snoqualmie Ridge Storage January 2011 - Present
Tekmanagement Inc March 2015 - Present
First Call Resolution, LLC November 2013 - March 2015
Bellevue College October 2011 - May 2012
Skills
CompTIA A+ Certification, Information Technology, Computer Repair, Computers, Computer-savvy, Computer-related, Field Technicians, Desktop Deployment, Hardware Deployments, PC, Desktop Computers, Laptops, Windows, Windows 7, Windows 7 Migration, Windows Server, Active Directory, Networking, Network Administration, SQL, Computer Hardware, HTML, Microsoft Office, Troubleshooting, Network Security, Customer Service, Microsoft Word, PowerPoint, Team Leadership, C#, XP, Operating Systems, System Administration, Teamwork, XML, Project Management, Web Development, TCP/IP, Cisco Technologies, Security, Leadership, Technical Support, Servers, Printers, Microsoft Technologies, Computer Security, Help Desk Support, A+ Certified, Hardware, System Deployment
Education
Western Governors University 2012 — 2014
Bellevue Community College 2007 — 2012
Associate in Arts (A.A.), Networking Services & Computing Systems - Network Administration
Bellevue Community College 2007 — 2012
Associate of Arts and Sciences (AAS), DTA
Gear Works Technology October 2013 - Present
Jessica L. Rush January 2013 - Present
Snoqualmie Ridge Storage January 2011 - Present
Tekmanagement Inc March 2015 - Present
First Call Resolution, LLC November 2013 - March 2015
Bellevue College October 2011 - May 2012
Skills
CompTIA A+ Certification, Information Technology, Computer Repair, Computers, Computer-savvy, Computer-related, Field Technicians, Desktop Deployment, Hardware Deployments, PC, Desktop Computers, Laptops, Windows, Windows 7, Windows 7 Migration, Windows Server, Active Directory, Networking, Network Administration, SQL, Computer Hardware, HTML, Microsoft Office, Troubleshooting, Network Security, Customer Service, Microsoft Word, PowerPoint, Team Leadership, C#, XP, Operating Systems, System Administration, Teamwork, XML, Project Management, Web Development, TCP/IP, Cisco Technologies, Security, Leadership, Technical Support, Servers, Printers, Microsoft Technologies, Computer Security, Help Desk Support, A+ Certified, Hardware, System Deployment
Education
Western Governors University 2012 — 2014
Bellevue Community College 2007 — 2012
Associate in Arts (A.A.), Networking Services & Computing Systems - Network Administration
Bellevue Community College 2007 — 2012
Associate of Arts and Sciences (AAS), DTA
Elizabeth Witcher Elizabeth Witcher's First Call Resolution, LLC Experience November 2010 - June 2012
Job Library Assistant at Portland Community College
Industry Libraries
Experience
University of Oregon September 2015 - Present
Portland Community College July 2014 - June 2015
Trader Joe's September 2013 - January 2014
Bancroft Clothing Co September 2012 - April 2013
First Call Resolution, LLC November 2010 - June 2012
jcpenney April 2010 - August 2010
Toys R Us October 2009 - April 2010
Bath & Body Works October 2009 - December 2009
CDS Publications June 2008 - August 2009
Bi Mart August 2007 - December 2007
Skills
Customer Service, Consumer Services, Retail, Sales, Management, Technical Support, Quality Assurance, Mentoring
Education
University of Oregon 2015 — 2017
Bachelor of Science (B.S.), Psychology and Sociology
Portland Community College 2013 — 2015
Associate's degree, 4.0 GPA
North Valley High School 2003 — 2007
High School Diploma, General Studies
University of Oregon September 2015 - Present
Portland Community College July 2014 - June 2015
Trader Joe's September 2013 - January 2014
Bancroft Clothing Co September 2012 - April 2013
First Call Resolution, LLC November 2010 - June 2012
jcpenney April 2010 - August 2010
Toys R Us October 2009 - April 2010
Bath & Body Works October 2009 - December 2009
CDS Publications June 2008 - August 2009
Bi Mart August 2007 - December 2007
Skills
Customer Service, Consumer Services, Retail, Sales, Management, Technical Support, Quality Assurance, Mentoring
Education
University of Oregon 2015 — 2017
Bachelor of Science (B.S.), Psychology and Sociology
Portland Community College 2013 — 2015
Associate's degree, 4.0 GPA
North Valley High School 2003 — 2007
High School Diploma, General Studies
Theresa Miles Theresa Miles's First Call Resolution, LLC Experience September 2011 - April 2012
Job Front Desk Associate
Industry Hospitality
Experience
Home2 Suites by Hilton February 2015 - Present
Rise Services Inc. November 2014 - February 2015
Deseret Industries September 2014 - November 2014
Dragon Scales and Mail February 2012 - September 2014
Country House Inns June 2014 - July 2014
First Call Resolution, LLC September 2011 - April 2012
Skills
Customer Service, Customer Satisfaction, Phone Etiquette, Motivated self-starter, Friendly Personality, Extrovert, Close Attention to..., Creative Problem Solving, Situational Leadership, Computer Proficiency, Social Media, Microsoft Office, PowerPoint, Microsoft Excel, Order Management, Market Research, Product Design, Note Taking, Historic Preservation, Archival Research, Archival Preservation, Telephone Skills, Communication, Sales, Teamwork, Troubleshooting, Time Management, Inventory Management, Hotels, Critical Thinking, Research
Education
University of Arizona 2008 — 2010
European History
Santa Fe College 2006 — 2008
Associate of Arts (A.A.), History
Home2 Suites by Hilton February 2015 - Present
Rise Services Inc. November 2014 - February 2015
Deseret Industries September 2014 - November 2014
Dragon Scales and Mail February 2012 - September 2014
Country House Inns June 2014 - July 2014
First Call Resolution, LLC September 2011 - April 2012
Skills
Customer Service, Customer Satisfaction, Phone Etiquette, Motivated self-starter, Friendly Personality, Extrovert, Close Attention to..., Creative Problem Solving, Situational Leadership, Computer Proficiency, Social Media, Microsoft Office, PowerPoint, Microsoft Excel, Order Management, Market Research, Product Design, Note Taking, Historic Preservation, Archival Research, Archival Preservation, Telephone Skills, Communication, Sales, Teamwork, Troubleshooting, Time Management, Inventory Management, Hotels, Critical Thinking, Research
Education
University of Arizona 2008 — 2010
European History
Santa Fe College 2006 — 2008
Associate of Arts (A.A.), History
Andrew Soderberg Andrew Soderberg's First Call Resolution, LLC Experience January 2014 - Present
Job Program Supervisor at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC January 2014 - Present
Skills
Customer Satisfaction, Customer Service, Telephone Skills, Customer Experience, Technical Support, Call Centers, Troubleshooting, Team Leadership, Computer Hardware
Education
University of Oregon 2004 — 2008
Bachelor's Degree, Journalism
Elmira High School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
First Call Resolution, LLC January 2014 - Present
Skills
Customer Satisfaction, Customer Service, Telephone Skills, Customer Experience, Technical Support, Call Centers, Troubleshooting, Team Leadership, Computer Hardware
Education
University of Oregon 2004 — 2008
Bachelor's Degree, Journalism
Elmira High School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Jim DeGan Jim DeGan's First Call Resolution, LLC Experience July 2012 - March 2013
Job Pharmacy Technician Student at Southwestern Oregon Community College
Industry Marketing and Advertising
Experience
Southwestern Oregon Community College December 2012 - September 2014
First Call Resolution, LLC July 2012 - March 2013
The Local Pages, Inc. October 2011 - March 2012
Affiliated Computer Services/ACS September 2009 - November 2010
Yellow Cab Taxi May 2009 - September 2009
Bandon Dune Golf Resort September 2007 - February 2009
Bandon Dunes Golf Resort September 2007 - February 2009
Wal-mart December 2006 - July 2007
Glacier International Airport April 2006 - January 2007
Unicorn Gift's and Toys August 1999 - February 2006
Skills
Customer Service, Troubleshooting, Advertising, Team Building, Microsoft Word, PowerPoint, Microsoft Office
Education
Southwestern Oregon Community College 2012 — 2014
Pharmacy Technician, Pharmacy Technician, 3.7
University of Oregon 1996 — 1997
Electronics Technician "A" School
Diploma
Lane Community College
Certificate
Long Range Navigation
Southwestern Oregon Community College December 2012 - September 2014
First Call Resolution, LLC July 2012 - March 2013
The Local Pages, Inc. October 2011 - March 2012
Affiliated Computer Services/ACS September 2009 - November 2010
Yellow Cab Taxi May 2009 - September 2009
Bandon Dune Golf Resort September 2007 - February 2009
Bandon Dunes Golf Resort September 2007 - February 2009
Wal-mart December 2006 - July 2007
Glacier International Airport April 2006 - January 2007
Unicorn Gift's and Toys August 1999 - February 2006
Skills
Customer Service, Troubleshooting, Advertising, Team Building, Microsoft Word, PowerPoint, Microsoft Office
Education
Southwestern Oregon Community College 2012 — 2014
Pharmacy Technician, Pharmacy Technician, 3.7
University of Oregon 1996 — 1997
Electronics Technician "A" School
Diploma
Lane Community College
Certificate
Long Range Navigation
Derrick Ingram Derrick Ingram's First Call Resolution, LLC Experience April 2013 - July 2013
Job Inventory specialist
Industry Retail
Experience
Best Buy November 2014 - Present
Silverback Migration Solutions, Inc July 2014 - Present
Best Buy December 2013 - Present
Best Buy August 2013 - December 2013
First Call Resolution, LLC April 2013 - July 2013
U.S. Bank September 2012 - April 2013
GameStop October 2009 - July 2012
GameStop October 2008 - October 2009
Cache Creek Casino Resort June 2007 - January 2008
Cache Creek Casino Resort August 2004 - June 2007
Skills
Customer Service, Sales Management, Management, Speech, Sports Coaching, Inventory Accuracy, Inventory Control, Customer Experience, Customer Retention, Cashiering, Retail Sales, Hiring, Merchandising, Training, Telephone Skills, Cash Register, Sales, Inventory Management, Retail, Employee Training, Process Scheduler, Store Management, 10 Key, Pricing, Inventory, P, Teamwork, Associate Development, Leadership, New Hire Training, Deposits, Product Knowledge, Forecasting, Accountability, Security, Clerical Skills, Profit, Planograms, Store Operations, Shrinkage, Time Management, POS, Cash Handling Experience, Customer Satisfaction, Driving Results, Data Entry, Schedules, Hiring Employees, Merchandise, Money
Education
Las Positas College 2010 — 2015
Business Administration and Management, General Education
San Lorenzo High 1995 — 2000
High School Diploma, College Preparatory
Best Buy November 2014 - Present
Silverback Migration Solutions, Inc July 2014 - Present
Best Buy December 2013 - Present
Best Buy August 2013 - December 2013
First Call Resolution, LLC April 2013 - July 2013
U.S. Bank September 2012 - April 2013
GameStop October 2009 - July 2012
GameStop October 2008 - October 2009
Cache Creek Casino Resort June 2007 - January 2008
Cache Creek Casino Resort August 2004 - June 2007
Skills
Customer Service, Sales Management, Management, Speech, Sports Coaching, Inventory Accuracy, Inventory Control, Customer Experience, Customer Retention, Cashiering, Retail Sales, Hiring, Merchandising, Training, Telephone Skills, Cash Register, Sales, Inventory Management, Retail, Employee Training, Process Scheduler, Store Management, 10 Key, Pricing, Inventory, P, Teamwork, Associate Development, Leadership, New Hire Training, Deposits, Product Knowledge, Forecasting, Accountability, Security, Clerical Skills, Profit, Planograms, Store Operations, Shrinkage, Time Management, POS, Cash Handling Experience, Customer Satisfaction, Driving Results, Data Entry, Schedules, Hiring Employees, Merchandise, Money
Education
Las Positas College 2010 — 2015
Business Administration and Management, General Education
San Lorenzo High 1995 — 2000
High School Diploma, College Preparatory
Celeste Navrkal Celeste Navrkal's First Call Resolution, LLC Experience October 2012 - January 2013
Job Recovery Specialist at Performant Recovery Inc
Industry Public Relations and Communications
Experience
DHS August 2014 - Present
Performant Recovery Inc May 2013 - April 2014
First Call Resolution, LLC October 2012 - January 2013
Skills
Resume Writing, Microsoft Excel, Microsoft Office, Customer Service, Account Management, Microsoft Word, Public Speaking, Coaching, Team Building, Event Planning, Leadership, Social Media, Nonprofits, Training, Leadership Development, Social Networking, Organizational..., Community Outreach, Editing, Staff Development
Education
Portland State University 2009 — 2014
General Science, Physical Sciences, 3.0
Capri College-Davenport 2003 — 2004
Massage therapist- certified, Massage Therapy/Therapeutic Massage, 3.5
Oregon State University 1992 — 1995
General Studies, 3.0
Lane Community College 1988 — 1991
General Science, Environmental Science, 3.0
DHS August 2014 - Present
Performant Recovery Inc May 2013 - April 2014
First Call Resolution, LLC October 2012 - January 2013
Skills
Resume Writing, Microsoft Excel, Microsoft Office, Customer Service, Account Management, Microsoft Word, Public Speaking, Coaching, Team Building, Event Planning, Leadership, Social Media, Nonprofits, Training, Leadership Development, Social Networking, Organizational..., Community Outreach, Editing, Staff Development
Education
Portland State University 2009 — 2014
General Science, Physical Sciences, 3.0
Capri College-Davenport 2003 — 2004
Massage therapist- certified, Massage Therapy/Therapeutic Massage, 3.5
Oregon State University 1992 — 1995
General Studies, 3.0
Lane Community College 1988 — 1991
General Science, Environmental Science, 3.0
Keith Glover Keith Glover's First Call Resolution, LLC Experience July 2010 - Present
Job Program Manager at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC July 2010 - Present
Ranger Battalion, United States Army January 2001 - January 2007
Skills
Call Centers, Vendor Management, Telecommunications, Project Management, Process Improvement, Team Leadership, Quality Assurance, Customer Experience, Leadership, Management, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Employee Training, Account Management, Training, VoIP, Wireless, Data Analysis
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
North Carolina Central University 2007 — 2010
Chemistry / Business
First Call Resolution, LLC July 2010 - Present
Ranger Battalion, United States Army January 2001 - January 2007
Skills
Call Centers, Vendor Management, Telecommunications, Project Management, Process Improvement, Team Leadership, Quality Assurance, Customer Experience, Leadership, Management, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Employee Training, Account Management, Training, VoIP, Wireless, Data Analysis
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Business, Management, Marketing, and Related Support Services
North Carolina Central University 2007 — 2010
Chemistry / Business
Kevin Everhart Kevin Everhart's First Call Resolution, LLC Experience January 2008 - April 2015
Job Customer Service Wizard at TierraNet Inc.
Industry Outsourcing/Offshoring
Experience
TierraNet Inc. April 2015 - Present
First Call Resolution, LLC January 2008 - April 2015
Dell June 2007 - January 2008
Nexus Games January 1998 - January 2007
Skills
Technical Support, Windows 7, Troubleshooting, Computer Hardware, Call Centers, DNS management, Domain Registration, Phone Etiquette, Customer Satisfaction, Operating Systems, Computer Repair, Remote Desktop, VoIP, Help Desk Support, DNS Management, System Administration, Training, Customer Experience, Customer Support, Customer Service, Project Management, Team Leadership, Telecommunications, Account Management, Leadership
Education
Umpqua Community College 2006 — 2007
Computer Science
Umpqua Community College 2004 — 2004
GED, General
Roseburg High School 2001 — 2004
General Studies
TierraNet Inc. April 2015 - Present
First Call Resolution, LLC January 2008 - April 2015
Dell June 2007 - January 2008
Nexus Games January 1998 - January 2007
Skills
Technical Support, Windows 7, Troubleshooting, Computer Hardware, Call Centers, DNS management, Domain Registration, Phone Etiquette, Customer Satisfaction, Operating Systems, Computer Repair, Remote Desktop, VoIP, Help Desk Support, DNS Management, System Administration, Training, Customer Experience, Customer Support, Customer Service, Project Management, Team Leadership, Telecommunications, Account Management, Leadership
Education
Umpqua Community College 2006 — 2007
Computer Science
Umpqua Community College 2004 — 2004
GED, General
Roseburg High School 2001 — 2004
General Studies
caleb needles caleb needles's First Call Resolution, LLC Experience October 2006 - March 2011
Job Water Distribution Field Maintenance
Industry Public Safety
Experience
Umpqua Basin Water Assn Inc April 2013 - Present
C & S Fire Safe Services March 2011 - April 2013
First Call Resolution, LLC October 2006 - March 2011
Douglas County IceRoseburg July 2007 - October 2007
Northwest Rockdrilling February 2007 - July 2007
Skills
Heavy Equipment, Customer Service, Computer Repair, Computer Hardware, Troubleshooting, Customer Satisfaction, Windows 7, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Sales, Leadership, Call Center, Operating Systems, Call Centers, VoIP, Forklift Operation, Problem Solving, Data Entry, Teamwork, PowerPoint, Time Management, Public Speaking, Management, Outlook, Account Management
Education
Umpqua Community College 2011 — 2014
General Studies, Sophmore
Sutherlin High School 2001 — 2005
High School Dipolma, General Studies
Umpqua Basin Water Assn Inc April 2013 - Present
C & S Fire Safe Services March 2011 - April 2013
First Call Resolution, LLC October 2006 - March 2011
Douglas County IceRoseburg July 2007 - October 2007
Northwest Rockdrilling February 2007 - July 2007
Skills
Heavy Equipment, Customer Service, Computer Repair, Computer Hardware, Troubleshooting, Customer Satisfaction, Windows 7, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Sales, Leadership, Call Center, Operating Systems, Call Centers, VoIP, Forklift Operation, Problem Solving, Data Entry, Teamwork, PowerPoint, Time Management, Public Speaking, Management, Outlook, Account Management
Education
Umpqua Community College 2011 — 2014
General Studies, Sophmore
Sutherlin High School 2001 — 2005
High School Dipolma, General Studies
Matthew Osgood Matthew Osgood's First Call Resolution, LLC Experience January 2014 - December 2014
Job Global Capacity Planner at Airbnb
Industry Hospitality
Experience
Airbnb January 2015 - Present
First Call Resolution, LLC January 2014 - December 2014
First Call Resolution, LLC June 2011 - January 2014
First Call Resolution, LLC August 2008 - June 2011
TMS Call Center 2007 - January 2008
Skills
Call Centers, Workforce Planning, Applied Mathematics, Erlang, Benefit Cost Analysis, Customer Satisfaction, Microsoft Excel, Forecasting, Vendor Management, Customer Service, BPO, Telecommunications, Troubleshooting, Call Center Development, Process Improvement, Team Leadership, Customer Experience, VoIP, Quality Assurance, Customer Retention, Leadership, Contact Center..., Windows, Training, Contact Centers, Technical Support, Workforce Management, Team Management, Account Management, Call Center..., IEX, Contact Center..., Inbound Marketing, Escalation, Customer Service..., COPC, Team Building, Sla, Sales
Education
Umpqua Community College 2002 — 2004
Associate of Science (AS), Computer and Information Sciences, General
Airbnb January 2015 - Present
First Call Resolution, LLC January 2014 - December 2014
First Call Resolution, LLC June 2011 - January 2014
First Call Resolution, LLC August 2008 - June 2011
TMS Call Center 2007 - January 2008
Skills
Call Centers, Workforce Planning, Applied Mathematics, Erlang, Benefit Cost Analysis, Customer Satisfaction, Microsoft Excel, Forecasting, Vendor Management, Customer Service, BPO, Telecommunications, Troubleshooting, Call Center Development, Process Improvement, Team Leadership, Customer Experience, VoIP, Quality Assurance, Customer Retention, Leadership, Contact Center..., Windows, Training, Contact Centers, Technical Support, Workforce Management, Team Management, Account Management, Call Center..., IEX, Contact Center..., Inbound Marketing, Escalation, Customer Service..., COPC, Team Building, Sla, Sales
Education
Umpqua Community College 2002 — 2004
Associate of Science (AS), Computer and Information Sciences, General
Joan McDermott Joan McDermott's First Call Resolution, LLC Experience April 2013 - Present
Job Customer Success Advocate at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC April 2013 - Present
North Bend Police Department October 2005 - January 2006
Coos County Mental Health August 1996 - September 2005
Coos County Clerk's Office - Elections Department October 1995 - August 1996
Coos County Clerk's Office November 1986 - October 1995
Skills
Front Office, Data Entry, Receptionist Duties, Microsoft Office, Windows 7, Windows, Transcription, Telephone Skills, Cash Handling Experience, Customer Service, Call Centers, Technical Support, Troubleshooting, Customer Satisfaction, Operating Systems, Telecommunications
Education
Marshfield High School 1973 — 1977
Diploma
Southwestern Oregon Community College
Data Processing for Business
First Call Resolution, LLC April 2013 - Present
North Bend Police Department October 2005 - January 2006
Coos County Mental Health August 1996 - September 2005
Coos County Clerk's Office - Elections Department October 1995 - August 1996
Coos County Clerk's Office November 1986 - October 1995
Skills
Front Office, Data Entry, Receptionist Duties, Microsoft Office, Windows 7, Windows, Transcription, Telephone Skills, Cash Handling Experience, Customer Service, Call Centers, Technical Support, Troubleshooting, Customer Satisfaction, Operating Systems, Telecommunications
Education
Marshfield High School 1973 — 1977
Diploma
Southwestern Oregon Community College
Data Processing for Business
Lieren Cavanaugh Lieren Cavanaugh's First Call Resolution, LLC Experience June 2012 - October 2013
Job Customer Service Representative at First Call Resolution, LLC
Industry Information Services
Experience
First Call Resolution, LLC June 2012 - October 2013
ACS, Inc December 2008 - November 2009
Hycroft Resources and Development, Inc/American Staffing June 2007 - July 2008
Walmart SuperCenter April 2007 - June 2007
Cross Country Automotive Services March 2006 - March 2007
Cross Country Automotive Services December 2005 - March 2006
Cross Country Automotive Services June 2003 - December 2005
Cross Country Automotive Services April 2002 - June 2003
AOL October 2001 - March 2002
Muscolino Inventory Service September 1993 - September 2001
Skills
Call Center, Customer Service, Customer Satisfaction, Outlook, Data Entry, Microsoft Office, Troubleshooting, Software Documentation, Microsoft Excel, Process Improvement, Team Leadership, Access, Process Scheduler, Microsoft Word, PowerPoint, Fax, Spreadsheets, Invoicing, Management, Sales, Technical Support, Analysis, Windows 7, Quality Assurance, Accounts Payable, Customer Experience, Time Management, Team Building, Data Analysis, Visio, Program Management, Administrative..., Coaching, Employee Relations, Computer Hardware, Telephone Skills, Databases, Training, Teamwork, Call Centers, Lotus Notes, System Administration, Windows, Employee Training, Account Management, Inventory Management, Supervisory Skills, Leadership, Inventory Control, Healthcare
Education
Pima Community College 1990 — 1991
associate's degree; doctorate, criminology/psychology; criminal or forensic psychology
Arizona College of Medical And Dental Careers 1982 — 1983
No Degree, Criminology/Psychology
Tucson Job Corps 1980 — 1981
Certificate of Completion, Surgical Technology
First Call Resolution, LLC June 2012 - October 2013
ACS, Inc December 2008 - November 2009
Hycroft Resources and Development, Inc/American Staffing June 2007 - July 2008
Walmart SuperCenter April 2007 - June 2007
Cross Country Automotive Services March 2006 - March 2007
Cross Country Automotive Services December 2005 - March 2006
Cross Country Automotive Services June 2003 - December 2005
Cross Country Automotive Services April 2002 - June 2003
AOL October 2001 - March 2002
Muscolino Inventory Service September 1993 - September 2001
Skills
Call Center, Customer Service, Customer Satisfaction, Outlook, Data Entry, Microsoft Office, Troubleshooting, Software Documentation, Microsoft Excel, Process Improvement, Team Leadership, Access, Process Scheduler, Microsoft Word, PowerPoint, Fax, Spreadsheets, Invoicing, Management, Sales, Technical Support, Analysis, Windows 7, Quality Assurance, Accounts Payable, Customer Experience, Time Management, Team Building, Data Analysis, Visio, Program Management, Administrative..., Coaching, Employee Relations, Computer Hardware, Telephone Skills, Databases, Training, Teamwork, Call Centers, Lotus Notes, System Administration, Windows, Employee Training, Account Management, Inventory Management, Supervisory Skills, Leadership, Inventory Control, Healthcare
Education
Pima Community College 1990 — 1991
associate's degree; doctorate, criminology/psychology; criminal or forensic psychology
Arizona College of Medical And Dental Careers 1982 — 1983
No Degree, Criminology/Psychology
Tucson Job Corps 1980 — 1981
Certificate of Completion, Surgical Technology
Katheryn Carnahan's First Call Resolution, LLC Experience May 2014 - Present
Job Chief Operating Officer at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC May 2014 - Present
First Call Resolution, LLC August 2013 - May 2014
First Call Resolution, LLC September 2011 - August 2013
First Call Resolution September 2009 - September 2011
CD Baby May 2007 - September 2008
Good Elves, LLC January 2006 - December 2006
US Celllular January 2004 - September 2005
US Cellular January 1998 - January 2004
Starbucks Coffee Company September 1995 - December 1997
Daniel Smith April 1990 - September 1995
Skills
Call Center, Customer Service, Project Management, Quality Assurance, Business Process..., Performance Management, Wireless, Customer Satisfaction, Customer Experience, Leadership, Team Leadership, Process Improvement, Vendor Management, Telecommunications, Account Management, Call Centers, Cross-functional Team..., Strategic Planning, Customer Retention, Operations Management, Strategy, Budgets, Sales, Outsourcing, BPO, Business Process, Data Analysis, Management, Sales Operations, E-commerce, Employee Engagement, Coaching, Troubleshooting, Social Networking, Inventory Management, CRM, Workforce Management, Retail, Integration, Team Building, Training, Call Center Development, Program Management, Contact Centers
Education
Temple University 1987 — 1989
MFA, Art
University of California, Santa Cruz 1980 — 1985
BA, Art
First Call Resolution, LLC May 2014 - Present
First Call Resolution, LLC August 2013 - May 2014
First Call Resolution, LLC September 2011 - August 2013
First Call Resolution September 2009 - September 2011
CD Baby May 2007 - September 2008
Good Elves, LLC January 2006 - December 2006
US Celllular January 2004 - September 2005
US Cellular January 1998 - January 2004
Starbucks Coffee Company September 1995 - December 1997
Daniel Smith April 1990 - September 1995
Skills
Call Center, Customer Service, Project Management, Quality Assurance, Business Process..., Performance Management, Wireless, Customer Satisfaction, Customer Experience, Leadership, Team Leadership, Process Improvement, Vendor Management, Telecommunications, Account Management, Call Centers, Cross-functional Team..., Strategic Planning, Customer Retention, Operations Management, Strategy, Budgets, Sales, Outsourcing, BPO, Business Process, Data Analysis, Management, Sales Operations, E-commerce, Employee Engagement, Coaching, Troubleshooting, Social Networking, Inventory Management, CRM, Workforce Management, Retail, Integration, Team Building, Training, Call Center Development, Program Management, Contact Centers
Education
Temple University 1987 — 1989
MFA, Art
University of California, Santa Cruz 1980 — 1985
BA, Art
Nick Natale Nick Natale's First Call Resolution, LLC Experience August 2013 - March 2014
Job Soccer Expert at Nike
Industry Sporting Goods
Experience
Kforce Inc May 2014 - January 2015
First Call Resolution, LLC August 2013 - March 2014
Nautilus March 2008 - January 2013
Skills
Sales, Cold Calling, Sales Process, International Sales, New Business Development, Call Centers, E-commerce, Telecommunications, Customer Satisfaction, Outsourcing, Customer Retention, Lead Generation, Direct Sales, Sales Operations, Wireless, Leadership
Education
Seattle University
Bachelor of Arts (BA), Communications
Warner Pacific College
Master's Degree, Management and Organizational Leadership
Kforce Inc May 2014 - January 2015
First Call Resolution, LLC August 2013 - March 2014
Nautilus March 2008 - January 2013
Skills
Sales, Cold Calling, Sales Process, International Sales, New Business Development, Call Centers, E-commerce, Telecommunications, Customer Satisfaction, Outsourcing, Customer Retention, Lead Generation, Direct Sales, Sales Operations, Wireless, Leadership
Education
Seattle University
Bachelor of Arts (BA), Communications
Warner Pacific College
Master's Degree, Management and Organizational Leadership
Kenneth Averett Kenneth Averett's First Call Resolution, LLC Experience April 2014 - Present
Job IT Director at FCR
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC April 2014 - Present
First Call Resolution, LLC April 2013 - Present
First Call Resolution, LLC June 2011 - Present
Technology Group of Oregon November 1999 - Present
Amq, llc January 1999 - December 2011
Adapt June 2001 - May 2011
Warrantech Help Desk Inc. January 1997 - July 1999
Skills
Leadership, VoIP, Vendor Management, Telecommunications, System Administration, Management, Call Centers, Network Administration, Troubleshooting, Data Center, VMware, Networking, Project Management, Asterisk, Linux System..., WAN, Network Architecture, Linux, MySQL, Customer Service, Account Management, Network Design, Team Leadership, Network Engineering, Security, Windows, Microsoft Office, Java, Active Directory, Cloud Computing, Windows Server, SIP Trunking, Wireless, SIP, Firewalls, Technical Support, Network Security, TCP/IP, Managed Services, LAN-WAN, Switches, Team Building, MPLS, New Business Development, Compellent, VPN, Microsoft Exchange, CCNA, Disaster Recovery, IT Management
Education
University of Oregon 2011 — 2012
University of Colorado Boulder 1996 — 1998
Roseburg High School 1992 — 1996
First Call Resolution, LLC April 2014 - Present
First Call Resolution, LLC April 2013 - Present
First Call Resolution, LLC June 2011 - Present
Technology Group of Oregon November 1999 - Present
Amq, llc January 1999 - December 2011
Adapt June 2001 - May 2011
Warrantech Help Desk Inc. January 1997 - July 1999
Skills
Leadership, VoIP, Vendor Management, Telecommunications, System Administration, Management, Call Centers, Network Administration, Troubleshooting, Data Center, VMware, Networking, Project Management, Asterisk, Linux System..., WAN, Network Architecture, Linux, MySQL, Customer Service, Account Management, Network Design, Team Leadership, Network Engineering, Security, Windows, Microsoft Office, Java, Active Directory, Cloud Computing, Windows Server, SIP Trunking, Wireless, SIP, Firewalls, Technical Support, Network Security, TCP/IP, Managed Services, LAN-WAN, Switches, Team Building, MPLS, New Business Development, Compellent, VPN, Microsoft Exchange, CCNA, Disaster Recovery, IT Management
Education
University of Oregon 2011 — 2012
University of Colorado Boulder 1996 — 1998
Roseburg High School 1992 — 1996
Brooks Arvizu's First Call Resolution, LLC Experience May 2013 - April 2014
Job Assistant General Manager at Climate City Brewing Company
Industry Wine and Spirits
Experience
Climate City Brewing Company April 2015 - Present
Climate City Brewing Company March 2015 - March 2015
First Call Resolution, LLC May 2013 - April 2014
Synergy Solutions Inc. January 2012 - March 2013
Coming back down to earth LLC December 2010 - January 2013
Direct Response Group August 2012 - December 2012
Costco Wholesale January 2008 - December 2010
CH Consulting 2001 - 2008
Marketing Ally 1999 - 2002
Skills
Microsoft Office, Predictive Dialers, Forklift Operator, Sales, Photoshop, Microsoft Certified..., Marketing Strategy, Program Management, SEM, Process Improvement, Budgets, Account Management, Social Media Marketing, SEO, Social Media, Microsoft Excel, Mandarin, Business Development, Healthcare, Negotiation, Sales Management, Project Management, Strategic Planning, Email Marketing, Public Relations, Leadership, Analysis, Call Centers, Recruiting, Training, Customer Service, Quality Assurance
Education
Brigham Young University 1999 — 1999
Sociology
Utah Valley State College
Sociology
Climate City Brewing Company April 2015 - Present
Climate City Brewing Company March 2015 - March 2015
First Call Resolution, LLC May 2013 - April 2014
Synergy Solutions Inc. January 2012 - March 2013
Coming back down to earth LLC December 2010 - January 2013
Direct Response Group August 2012 - December 2012
Costco Wholesale January 2008 - December 2010
CH Consulting 2001 - 2008
Marketing Ally 1999 - 2002
Skills
Microsoft Office, Predictive Dialers, Forklift Operator, Sales, Photoshop, Microsoft Certified..., Marketing Strategy, Program Management, SEM, Process Improvement, Budgets, Account Management, Social Media Marketing, SEO, Social Media, Microsoft Excel, Mandarin, Business Development, Healthcare, Negotiation, Sales Management, Project Management, Strategic Planning, Email Marketing, Public Relations, Leadership, Analysis, Call Centers, Recruiting, Training, Customer Service, Quality Assurance
Education
Brigham Young University 1999 — 1999
Sociology
Utah Valley State College
Sociology
Michelle Enright Michelle Enright's First Call Resolution, LLC Experience August 2014 - Present
Job Sr. Program Manager
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC August 2014 - Present
MAXIMUS July 2013 - January 2014
Divers Direct May 2012 - July 2013
T-Mobile January 2005 - May 2012
Dell August 2001 - November 2004
Hewlett-Packard April 1989 - April 2000
Skills
Coaching, Leadership, Customer Satisfaction, Customer Experience, Team Leadership, Recruiting, Process Improvement, Organizational..., Team Building, Training, Strategic Planning, Operations Management, Vendor Management, Project Management, Onboarding, Scuba Diving, CRM, Microsoft Excel, Cross-functional Team..., Teamwork, Marketing, PowerPoint, Microsoft Word, Behavioral Interviewing, Photography, Social Media Marketing, Coaching Staff, HR Policies, Marine Biology, Training Delivery, Travel Management, Marine Conservation, Customer Service, Historical Archaeology, Forensic Archaeology, Drive Results, Building High..., Build Strong Teams, High Performance Sales..., Call Centers, Marine Archaeology, Shipwrecks, Call Center, Motivation, Consistency, Offshore Management, Outsourcing Management, Client Relations, Management
Education
University of West Florida 2010 — 2013
Maritime Studies/ Marine Archeology, Marine Archeology/Forensics
Boise State University 2008 — 2011
B.A., Marine Archaeology/Forensic Anthropology
First Call Resolution, LLC August 2014 - Present
MAXIMUS July 2013 - January 2014
Divers Direct May 2012 - July 2013
T-Mobile January 2005 - May 2012
Dell August 2001 - November 2004
Hewlett-Packard April 1989 - April 2000
Skills
Coaching, Leadership, Customer Satisfaction, Customer Experience, Team Leadership, Recruiting, Process Improvement, Organizational..., Team Building, Training, Strategic Planning, Operations Management, Vendor Management, Project Management, Onboarding, Scuba Diving, CRM, Microsoft Excel, Cross-functional Team..., Teamwork, Marketing, PowerPoint, Microsoft Word, Behavioral Interviewing, Photography, Social Media Marketing, Coaching Staff, HR Policies, Marine Biology, Training Delivery, Travel Management, Marine Conservation, Customer Service, Historical Archaeology, Forensic Archaeology, Drive Results, Building High..., Build Strong Teams, High Performance Sales..., Call Centers, Marine Archaeology, Shipwrecks, Call Center, Motivation, Consistency, Offshore Management, Outsourcing Management, Client Relations, Management
Education
University of West Florida 2010 — 2013
Maritime Studies/ Marine Archeology, Marine Archeology/Forensics
Boise State University 2008 — 2011
B.A., Marine Archaeology/Forensic Anthropology
Kaleb Taylor Kaleb Taylor's First Call Resolution, LLC Experience March 2014 - July 2014
Job Technical Support Engineer at TechiT Services, LLC
Industry Information Technology and Services
Experience
TechiT Services, LLC May 2015 - Present
First Call Resolution, LLC March 2014 - July 2014
Feynman Group, Inc. May 2013 - August 2013
Deus Machine LLC February 2013 - March 2013
IT consultant Self Employed October 2010 - February 2013
Symantec January 2006 - October 2010
Geek Squad 2004 - 2006
Symantec 2002 - 2004
2004Miller Refrigeration & Heating, Inc 2002 - 2004
Symantec January 1999 - January 2002
Skills
Troubleshooting, Windows, Technical Support, Hardware, Networking, Customer Service, Active Directory, Operating Systems, Computer Hardware, TCP/IP, XP, Linux, Windows Server, Servers, Windows 7, VMware, Virtualization, DNS, Network Security, VPN, Computer Security, Symantec Endpoint..., Microsoft SQL Server, Security, System Administration, SQL, Enterprise Software, Firewalls, Information Security, Software Documentation, Antivirus, Network Administration, Symantec Antivirus, Microsoft Certified..., Disaster Recovery, Computer Maintenance, Cloud Computing, Software Installation, VMware ESX, PHP, Visual Basic, Windows XP, OS X, Unix, Citrix, DHCP, IIS, Remote Desktop, Microsoft Technologies, SaaS
Education
Lane Community College 1992 — 1993
High School
TechiT Services, LLC May 2015 - Present
First Call Resolution, LLC March 2014 - July 2014
Feynman Group, Inc. May 2013 - August 2013
Deus Machine LLC February 2013 - March 2013
IT consultant Self Employed October 2010 - February 2013
Symantec January 2006 - October 2010
Geek Squad 2004 - 2006
Symantec 2002 - 2004
2004Miller Refrigeration & Heating, Inc 2002 - 2004
Symantec January 1999 - January 2002
Skills
Troubleshooting, Windows, Technical Support, Hardware, Networking, Customer Service, Active Directory, Operating Systems, Computer Hardware, TCP/IP, XP, Linux, Windows Server, Servers, Windows 7, VMware, Virtualization, DNS, Network Security, VPN, Computer Security, Symantec Endpoint..., Microsoft SQL Server, Security, System Administration, SQL, Enterprise Software, Firewalls, Information Security, Software Documentation, Antivirus, Network Administration, Symantec Antivirus, Microsoft Certified..., Disaster Recovery, Computer Maintenance, Cloud Computing, Software Installation, VMware ESX, PHP, Visual Basic, Windows XP, OS X, Unix, Citrix, DHCP, IIS, Remote Desktop, Microsoft Technologies, SaaS
Education
Lane Community College 1992 — 1993
High School
Travis Wild Travis Wild's First Call Resolution, LLC Experience February 2014 - Present
Job Project Specialist First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC February 2014 - Present
First Call Resolution, LLC February 2013 - February 2014
First Call Resolution, LLC October 2011 - February 2013
Skills
Call Centers, Customer Service, Management, Data Analysis, Process Improvement, Transition Management, Service Delivery, Outsourcing, Microsoft Office, VoIP, Training, Coaching, Customer Satisfaction, Quality Assurance, Wireless, Employee Training, Project Management, Troubleshooting, Leadership, Offshoring, Technical Support, Account Management, Customer Experience, BPO, Vendor Management, Telecommunications, Team Leadership, Team Building
Education
Umpqua Community College 2006 — 2010
First Call Resolution, LLC February 2014 - Present
First Call Resolution, LLC February 2013 - February 2014
First Call Resolution, LLC October 2011 - February 2013
Skills
Call Centers, Customer Service, Management, Data Analysis, Process Improvement, Transition Management, Service Delivery, Outsourcing, Microsoft Office, VoIP, Training, Coaching, Customer Satisfaction, Quality Assurance, Wireless, Employee Training, Project Management, Troubleshooting, Leadership, Offshoring, Technical Support, Account Management, Customer Experience, BPO, Vendor Management, Telecommunications, Team Leadership, Team Building
Education
Umpqua Community College 2006 — 2010
Patrick Neil Patrick Neil's First Call Resolution, LLC Experience September 2012 - Present
Job Customer Service Representative at First Call Resolution, LLC
Industry Computer Software
Experience
First Call Resolution, LLC September 2012 - Present
Skills
Microsoft Office, Customer Service, Account Management, Product Management, Computer Hardware, Storage, Cloud Computing, Windows, Sales, Troubleshooting, IT Management, Customer Satisfaction, Salesforce.com, Call Centers, Content Management, Website Development, Team Leadership, Training, Leadership
Education
Multnomah University 2006 — 2008
Umpqua Community College 2005 — 2006
General Studies
Roseburg High School 2003 — 2005
First Call Resolution, LLC September 2012 - Present
Skills
Microsoft Office, Customer Service, Account Management, Product Management, Computer Hardware, Storage, Cloud Computing, Windows, Sales, Troubleshooting, IT Management, Customer Satisfaction, Salesforce.com, Call Centers, Content Management, Website Development, Team Leadership, Training, Leadership
Education
Multnomah University 2006 — 2008
Umpqua Community College 2005 — 2006
General Studies
Roseburg High School 2003 — 2005
Fay Alford Fay Alford's First Call Resolution, LLC Experience May 2009 - Present
Job Customer Service Rep. (Call Director) at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC May 2009 - Present
Skills
Call Center, Customer Satisfaction, Customer Service, Troubleshooting
Education
Oakland High School 1995 — 1999
Umpqua Community College
First Call Resolution, LLC May 2009 - Present
Skills
Call Center, Customer Satisfaction, Customer Service, Troubleshooting
Education
Oakland High School 1995 — 1999
Umpqua Community College
David Clewett David Clewett's First Call Resolution, LLC Experience August 2012 - Present
Job Front Desk Manager at Bandon Dunes Golf Resort
Industry Hospitality
Experience
Bandon Dunes Golf Resort June 2013 - Present
First Call Resolution, LLC August 2012 - Present
Doña Ana Community College September 2010 - May 2012
Dona Ana Community College 2010 - 2012
Skills
Tutoring, Higher Education, Curriculum Development, Curriculum Design, College Teaching, Teaching, Student Affairs, Distance Learning, Classroom, Editing, Instructional Design, Academic Advising, Proofreading, E-Learning, Student Development, Adult Education, Creative Writing, Copy Editing, Literacy, Research, Public Speaking, Community Outreach, Technical Writing, Leadership, Data Analysis, Fundraising, Event Planning, Social Networking
Education
New Mexico State University 2010 — 2012
Master's Degree, English Literature
Oregon State University 2006 — 2010
Bachelor's Degree, English Literature
Bandon Dunes Golf Resort June 2013 - Present
First Call Resolution, LLC August 2012 - Present
Doña Ana Community College September 2010 - May 2012
Dona Ana Community College 2010 - 2012
Skills
Tutoring, Higher Education, Curriculum Development, Curriculum Design, College Teaching, Teaching, Student Affairs, Distance Learning, Classroom, Editing, Instructional Design, Academic Advising, Proofreading, E-Learning, Student Development, Adult Education, Creative Writing, Copy Editing, Literacy, Research, Public Speaking, Community Outreach, Technical Writing, Leadership, Data Analysis, Fundraising, Event Planning, Social Networking
Education
New Mexico State University 2010 — 2012
Master's Degree, English Literature
Oregon State University 2006 — 2010
Bachelor's Degree, English Literature
Dennis Stuart's First Call Resolution, LLC Experience December 2012 - August 2013
Job NOC Engineer at First Call Computer Solutions
Industry Information Technology and Services
Experience
First Call Computer Solutions February 2015 - Present
First Call Computer Solutions September 2013 - Present
First Call Resolution, LLC December 2012 - August 2013
Oregon Coast Community Action June 2005 - January 2010
The Mill Casino May 2002 - May 2005
Homestake Mining Company June 1996 - February 2002
Skills
Network Administration, Technical Support, Network Security, Desktop Administration, Desktop Application..., Group Policy, Security, Software Installation, Networking, Troubleshooting, VMware
Education
Southwestern Oregon Community College 2004 — 2006
Not Yet, History and Anthropology
McGrath and Associates 2001 — 2001
Microsoft Certified Professional, Microsoft OS and Network OS
Golden State Business College 1991 — 1993
Associate's degree, Computer Business
Mt Whitney High 1986 — 1990
Yep, History
First Call Computer Solutions February 2015 - Present
First Call Computer Solutions September 2013 - Present
First Call Resolution, LLC December 2012 - August 2013
Oregon Coast Community Action June 2005 - January 2010
The Mill Casino May 2002 - May 2005
Homestake Mining Company June 1996 - February 2002
Skills
Network Administration, Technical Support, Network Security, Desktop Administration, Desktop Application..., Group Policy, Security, Software Installation, Networking, Troubleshooting, VMware
Education
Southwestern Oregon Community College 2004 — 2006
Not Yet, History and Anthropology
McGrath and Associates 2001 — 2001
Microsoft Certified Professional, Microsoft OS and Network OS
Golden State Business College 1991 — 1993
Associate's degree, Computer Business
Mt Whitney High 1986 — 1990
Yep, History
Jeremy Grogan's First Call Resolution, LLC Experience October 2013 - Present
Job WFM, Schedule & Forecast Specialist at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC October 2013 - Present
First Call Resolution, LLC October 2013 - October 2013
First Call Resolution, LLC February 2013 - October 2013
First Call Resolution, LLC September 2012 - February 2013
First Call Resolution, LLC July 2012 - September 2012
First Call Resolution, LLC December 2011 - July 2012
Wells Fargo Insurance Services June 2006 - October 2008
Army National Guard July 2002 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Teamwork, Public Speaking, Leadership, Windows, Process Improvement, Customer Satisfaction, Quality Assurance, Coaching, Mentoring, Management
Education
University of Phoenix 2006 — 2008
Not Completed, Business Administration, Management and Operations, 3.2 GPA
Ft. Hunter Liggett 2003 — 2003
Military MOS - 31B, Military Police
Ft. Jackson 2000 — 2001
Military MOS - 75H, Personnel Services Specialist
First Call Resolution, LLC October 2013 - Present
First Call Resolution, LLC October 2013 - October 2013
First Call Resolution, LLC February 2013 - October 2013
First Call Resolution, LLC September 2012 - February 2013
First Call Resolution, LLC July 2012 - September 2012
First Call Resolution, LLC December 2011 - July 2012
Wells Fargo Insurance Services June 2006 - October 2008
Army National Guard July 2002 - March 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Teamwork, Public Speaking, Leadership, Windows, Process Improvement, Customer Satisfaction, Quality Assurance, Coaching, Mentoring, Management
Education
University of Phoenix 2006 — 2008
Not Completed, Business Administration, Management and Operations, 3.2 GPA
Ft. Hunter Liggett 2003 — 2003
Military MOS - 31B, Military Police
Ft. Jackson 2000 — 2001
Military MOS - 75H, Personnel Services Specialist
Lori Ann Sullivan's First Call Resolution, LLC Experience September 2013 - Present
Job Director HR at First Call Resolution, LLC
Industry Human Resources
Experience
First Call Resolution, LLC September 2013 - Present
Stream Global Services September 2012 - September 2013
Teletech May 2006 - July 2013
Northwest Healthcare February 2008 - July 2009
TeleTech May 2006 - February 2008
bigdough.com 2000 - 2006
Skills
Talent Acquisition, Performance Management, Human Capital, Service Delivery, Onboarding, Employee Engagement, Employee Relations, Talent Management, Workforce Planning, Applicant Tracking..., Recruiting, Personnel Management, Succession Planning, Benefits Administration, Employee Benefits, Taleo, HR Policies, Interviews, BPO, Call Centers, New Hire Orientations, Workforce Management, College Recruiting, Change Management, Process Improvement, Job Descriptions, Compensation, Human Resources, Compensation & Benefit, HRIS, Leadership, Sourcing, Deferred Compensation
Education
Thiel College 1986 — 1990
Bachelor of Arts (BA), Sociology
Mt Lebanon HS
First Call Resolution, LLC September 2013 - Present
Stream Global Services September 2012 - September 2013
Teletech May 2006 - July 2013
Northwest Healthcare February 2008 - July 2009
TeleTech May 2006 - February 2008
bigdough.com 2000 - 2006
Skills
Talent Acquisition, Performance Management, Human Capital, Service Delivery, Onboarding, Employee Engagement, Employee Relations, Talent Management, Workforce Planning, Applicant Tracking..., Recruiting, Personnel Management, Succession Planning, Benefits Administration, Employee Benefits, Taleo, HR Policies, Interviews, BPO, Call Centers, New Hire Orientations, Workforce Management, College Recruiting, Change Management, Process Improvement, Job Descriptions, Compensation, Human Resources, Compensation & Benefit, HRIS, Leadership, Sourcing, Deferred Compensation
Education
Thiel College 1986 — 1990
Bachelor of Arts (BA), Sociology
Mt Lebanon HS
James Koch Jr.'s First Call Resolution, LLC Experience September 2014 - Present
Job Customer Service Representative, First Call Resolution at First Call Resolution, LLC
Industry Computer Software
Experience
First Call Resolution, LLC September 2014 - Present
Symantec May 2013 - Present
Arbroath Roundtable 2005 - 2014
Sterling Health Plans February 2012 - May 2013
Active 20-30 Club Foundation June 2010 - October 2012
CBT Nuggets LLC May 2008 - June 2011
20 + Successful Sales Experience June 1984 - January 2011
20-30 Clubs 1993 - 2005
Skills
Microsoft Office, Writing, Customer Service, Public Speaking, Organizational..., Team Leadership, Salesforce.com, International Sales, Inside Sales, Community Relations, Corporate Events, Community Development, Sales, Management, Event Management, Marketing Strategy, Marketing Communications, CRM, Account Management, Sales Management, Project Management, Leadership, Cold Calling, Fundraising, Sales Process, Team Building, Time Management, Marketing, Advertising, Insurance, E-commerce, Social Media Marketing, Strategic Planning, Training, Social Networking, New Business Development, Business Development
Education
Milwaukee Area Technical College 1987 — 1989
Marketing, business
University of Wisconsin-Milwaukee 1983 — 1989
First Call Resolution, LLC September 2014 - Present
Symantec May 2013 - Present
Arbroath Roundtable 2005 - 2014
Sterling Health Plans February 2012 - May 2013
Active 20-30 Club Foundation June 2010 - October 2012
CBT Nuggets LLC May 2008 - June 2011
20 + Successful Sales Experience June 1984 - January 2011
20-30 Clubs 1993 - 2005
Skills
Microsoft Office, Writing, Customer Service, Public Speaking, Organizational..., Team Leadership, Salesforce.com, International Sales, Inside Sales, Community Relations, Corporate Events, Community Development, Sales, Management, Event Management, Marketing Strategy, Marketing Communications, CRM, Account Management, Sales Management, Project Management, Leadership, Cold Calling, Fundraising, Sales Process, Team Building, Time Management, Marketing, Advertising, Insurance, E-commerce, Social Media Marketing, Strategic Planning, Training, Social Networking, New Business Development, Business Development
Education
Milwaukee Area Technical College 1987 — 1989
Marketing, business
University of Wisconsin-Milwaukee 1983 — 1989
Patrick Rudolf's First Call Resolution, LLC Experience 2008 - 2009
Job Experienced People and Project Manager
Industry Computer Hardware
Experience
Southern Oregon University September 2008 - December 2010
First Call Resolution, LLC 2008 - 2009
Dell 2002 - 2007
Skills
Program Management, Team Leadership, Leadership, Vendor Management, Call Centers, Account Management, Telecommunications, Technical Support, Troubleshooting, Process Improvement, Microsoft Office, Call Center, Project Management
Education
Southern Oregon University 2007 — 2009
BS, Business Adminstration
Southern Oregon University September 2008 - December 2010
First Call Resolution, LLC 2008 - 2009
Dell 2002 - 2007
Skills
Program Management, Team Leadership, Leadership, Vendor Management, Call Centers, Account Management, Telecommunications, Technical Support, Troubleshooting, Process Improvement, Microsoft Office, Call Center, Project Management
Education
Southern Oregon University 2007 — 2009
BS, Business Adminstration
Jeremiah Fallin's First Call Resolution, LLC Experience July 2013 - June 2014
Job Summer Camp Specialist at Boys and Girls Club of the Umpqua Valley
Industry
Experience
Boys and Girls Club of the Umpqua Valley June 2014 - Present
First Call Resolution, LLC July 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, InDesign
Education
Pacific University 2011 — 2013
Roseburg High School 2007 — 2011
Boys and Girls Club of the Umpqua Valley June 2014 - Present
First Call Resolution, LLC July 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, InDesign
Education
Pacific University 2011 — 2013
Roseburg High School 2007 — 2011
Candi Sherman's First Call Resolution, LLC Experience August 2009 - Present
Job Safeco Liberty Mutual at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC August 2009 - Present
First Call Resolution, LLC August 2009 - Present
Skills
Call Center, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Windows 7, Insurance
Education
International Air and Hospitality Academy
Umpqua Community College
First Call Resolution, LLC August 2009 - Present
First Call Resolution, LLC August 2009 - Present
Skills
Call Center, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Windows 7, Insurance
Education
International Air and Hospitality Academy
Umpqua Community College
Jodi Oberon's First Call Resolution, LLC Experience June 2014 - Present
Job Mediator
Industry Consumer Services
Experience
First Call Resolution, LLC June 2014 - Present
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Time Management, Windows, Account Management, Data Entry, Customer Experience, Troubleshooting, Process Improvement, Customer Retention, Technical Support, Microsoft Word, Telephone Skills, Vendor Management, Team Building, Outlook, Teamwork, Employee Training
Education
Lane Community College 1993 — 1996
Business/Commerce, General
First Call Resolution, LLC June 2014 - Present
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Time Management, Windows, Account Management, Data Entry, Customer Experience, Troubleshooting, Process Improvement, Customer Retention, Technical Support, Microsoft Word, Telephone Skills, Vendor Management, Team Building, Outlook, Teamwork, Employee Training
Education
Lane Community College 1993 — 1996
Business/Commerce, General
Sherree Payton's First Call Resolution, LLC Experience November 2006 - December 2012
Job at
Industry Outsourcing/Offshoring
Experience
TMS March 2013 - Present
First Call Resolution, LLC November 2006 - December 2012
Jack in the Box January 2006 - November 2008
Samaritan Inn November 2002 - January 2006
Skills
Responsibility, Flexible, Dependable, Team Leadership, Sales, Account Management, Project Management, Outlook, Technical Support, Team Building, Windows, Time Management, Operations Management, Employee Relations
Education
Apollo College Of Medical and Dental Careers 1987 — 1988
Certificate, Medical Office Assistant
Lane Community College
Certificate, Certified Nurses Assistant
TMS March 2013 - Present
First Call Resolution, LLC November 2006 - December 2012
Jack in the Box January 2006 - November 2008
Samaritan Inn November 2002 - January 2006
Skills
Responsibility, Flexible, Dependable, Team Leadership, Sales, Account Management, Project Management, Outlook, Technical Support, Team Building, Windows, Time Management, Operations Management, Employee Relations
Education
Apollo College Of Medical and Dental Careers 1987 — 1988
Certificate, Medical Office Assistant
Lane Community College
Certificate, Certified Nurses Assistant
Rusty Dillion's First Call Resolution, LLC Experience August 2011 - Present
Job Advanced WiFi Representative at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC August 2011 - Present
Education
Umpqua Community College 2008 — 2011
Associate of Applied Sciences (AAS), Computer Information Systems
Yoncalla High School 2004 — 2008
First Call Resolution, LLC August 2011 - Present
Education
Umpqua Community College 2008 — 2011
Associate of Applied Sciences (AAS), Computer Information Systems
Yoncalla High School 2004 — 2008
Travis Saunders's First Call Resolution, LLC Experience November 2011 - Present
Job Shared Services Technical Support Colleague at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC November 2011 - Present
Petersen - Arne 2007 - September 2011
Education
Lane Community College
First Call Resolution, LLC November 2011 - Present
Petersen - Arne 2007 - September 2011
Education
Lane Community College
Sara Skordahl's First Call Resolution, LLC Experience March 2013 - Present
Job Customer Service Rep at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC March 2013 - Present
First Call Resolution, LLC October 2012 - Present
Skills
Customer Service, Call Centers, Customer Satisfaction, Technical Support, Telephone Skills, Troubleshooting, Customer Experience, Computer Hardware, Windows 7, Data Entry, Microsoft Office, Outlook
Education
Lane Community College 2008 — 2012
Early Childhood Education and Teaching
First Call Resolution, LLC March 2013 - Present
First Call Resolution, LLC October 2012 - Present
Skills
Customer Service, Call Centers, Customer Satisfaction, Technical Support, Telephone Skills, Troubleshooting, Customer Experience, Computer Hardware, Windows 7, Data Entry, Microsoft Office, Outlook
Education
Lane Community College 2008 — 2012
Early Childhood Education and Teaching
Tracy Fatkin's First Call Resolution, LLC Experience 2006 - 2009
Job Graduated AAS computer information systems from umpqua community college
Industry Computer Networking
Experience
seven feathers casino and resort August 2014 - Present
megabyte computer service April 2014 - July 2014
First Call Resolution, LLC 2006 - 2009
Skills
TCP/IP, Windows, IP, Microsoft Office, Computer Hardware, Troubleshooting, Technical Support, Windows 7, Operating Systems, Cisco IOS, Cisco Routers, Windows XP, DHCP, Computer Repair, DNS, OSPF, VLAN, Network Administration, Laptops, Group Policy, Active Directory, Servers, EIGRP, Routing Protocols, Network Architecture, LAN Switching
Education
Umpqua Community College 2009 — 2013
Associate of Science (AS), comuter information systems
seven feathers casino and resort August 2014 - Present
megabyte computer service April 2014 - July 2014
First Call Resolution, LLC 2006 - 2009
Skills
TCP/IP, Windows, IP, Microsoft Office, Computer Hardware, Troubleshooting, Technical Support, Windows 7, Operating Systems, Cisco IOS, Cisco Routers, Windows XP, DHCP, Computer Repair, DNS, OSPF, VLAN, Network Administration, Laptops, Group Policy, Active Directory, Servers, EIGRP, Routing Protocols, Network Architecture, LAN Switching
Education
Umpqua Community College 2009 — 2013
Associate of Science (AS), comuter information systems
Owen Allen's First Call Resolution, LLC Experience August 2011 - Present
Job WFM Scheduler at First Call Resolution, LLC
Industry Outsourcing/Offshoring
Experience
First Call Resolution, LLC August 2011 - Present
First Call Resolution, LLC November 2010 - August 2011
Round Two Antiques September 2009 - November 2010
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Vendor Management, BPO, Process Improvement, Management, Team Leadership, Outsourcing
Education
Lane Community College 2002 — 2004
Umpqua Community College 2001 — 2002
First Call Resolution, LLC August 2011 - Present
First Call Resolution, LLC November 2010 - August 2011
Round Two Antiques September 2009 - November 2010
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Vendor Management, BPO, Process Improvement, Management, Team Leadership, Outsourcing
Education
Lane Community College 2002 — 2004
Umpqua Community College 2001 — 2002
Thomas Slack's First Call Resolution, LLC Experience 2014 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Xerox February 2012 - February 2014
First Call Resolution, LLC 2014 - 2014
Skills
Creative Writing, Customer Service, Martial Arts, Cooking, Teaching
Education
Covenant College 2009 — 2009
Secondary Education and Teaching
Covenant High School 2006 — 2009
Xerox February 2012 - February 2014
First Call Resolution, LLC 2014 - 2014
Skills
Creative Writing, Customer Service, Martial Arts, Cooking, Teaching
Education
Covenant College 2009 — 2009
Secondary Education and Teaching
Covenant High School 2006 — 2009
James Ogborn's First Call Resolution, LLC Experience 2006 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Great Valley Technologies February 2015 - March 2015
First Call Resolution, LLC 2006 - 2011
Skills
Troubleshooting, Customer Service, Technical Support, Computer Information..., Generic Programming, Web Development, PHP, HTML, Cisco Routers, Call Centers, Windows, Project Management, Help Desk Support
Education
Umpqua Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Computer Information Systems, 2013-2015 GPA 3.93
Umpqua Community College 2013 — 2015
Associates of Applied Science in Computer Information Systems, Computer Information Systems
Great Valley Technologies February 2015 - March 2015
First Call Resolution, LLC 2006 - 2011
Skills
Troubleshooting, Customer Service, Technical Support, Computer Information..., Generic Programming, Web Development, PHP, HTML, Cisco Routers, Call Centers, Windows, Project Management, Help Desk Support
Education
Umpqua Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Computer Information Systems, 2013-2015 GPA 3.93
Umpqua Community College 2013 — 2015
Associates of Applied Science in Computer Information Systems, Computer Information Systems
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY