Experience
Spark Energy  June 2014 - Present
HCL BPO   April 2014 - June 2014
Constellation NewEnergy  September 2007 - April 2014
Reliant Energy  April 2002 - September 2007

Skills
Energy, Renewable Energy, Energy Markets, Commodity Markets, New Business Development, Natural Gas, Energy Management, Electricity Markets, Business Process..., Smart Grid, Power Generation, Energy Industry, Process Improvement, Energy Efficiency, Demand Response, Finance, Leadership, Project Management, Analysis, Contract Negotiation

Education
University of Houston-Downtown
Bachelor's Degree, Communication Studies

Experience
Torbram Electric Supply  January 2015 - Present
Torbram Electric Supply  February 2013 - Present
Torbram Electric Supply  September 2011 - January 2013
HCL BPO   June 2009 - April 2010

Skills
Sales Management, Time Management, Timely Decision Making, Organization &..., Multi Tasking, Inter-personal, Team Building, Promoting solutions, Customer Oriented, CRM, Wholesale Operations, New Customer..., Supplier Negotiation, Managerial Skills, Basics of Supply Chain..., Business Strategy, Supply Chain Management, Marketing Management, Market Research, Purchasing, Distribution Center..., Following Up, IMS data, Inventory Control, Account Management, Business Development, Key Account Management, Sales Presentations, Inventory Management, Direct Sales, Customer Service, Sales Operations, Pricing, Teamwork, Management, Training, New Business Development, Sales

Education
University Canada West   2010 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations

Anna University   2005 — 2009
Bachelor of Technology (BTech), Information Technology

Experience
HCL BPO   October 2012 - Present
Corrieri & Co. Consulting   October 2011 - September 2012
Credit Suisse  November 2009 - September 2011
Corrieri & Co. Consulting   January 2008 - October 2009
HSBC  2006 - 2008
Countrywide Financial Corporation  2003 - 2006
Prudential Financial  1992 - 2000

Skills
Customer Relations, Customer Service, Investment Banking, Banking, Credit, Investments, Loans, Equities, Derivatives, Program Management, Analysis, Budgeting, Funding, Change, Retail, Corporate Finance, Debt, Change Management, Insurance, Mortgage, Accounting, Fixed Income, Capital Markets, Real Estate, Private Sector, Structured Finance, Compliance, Risk, Risk Management, Operations Management, Sales Operations, Service Operations, Global Operations, Business Process..., Six Sigma, Business Process..., Customer Focus, Executive Management, Mortgage Lending, Analytics, Leadership, Financial Services, Team Building, Finance

Education
University of Pennsylvania - The Wharton School   2000 — 2002
MBA, marketing and finance

College of the Holy Cross   1988 — 1992
BA, mathematics and political science

Experience
Inerica   February 2014 - Present
Mindlance  July 2012 - February 2014
ICONMA  July 2011 - June 2012
Radiant Info Systems Ltd  June 2010 - June 2011
Artech Information Systems  October 2009 - May 2010
HCL BPO   April 2007 - April 2009

Skills
Talent Acquisition, Recruiting, Screening, Technical Recruiting, Sourcing, Benefits Negotiation, Talent Management, Interviews, Human Resources, Staff Augmentation, Management, PeopleSoft, CRM, Job Descriptions, Screening Resumes, Internet Recruiting, Business Development, IT Recruitment, Contract Recruitment, Staffing Services, Executive Search, Temporary Placement, College Recruiting, Applicant Tracking..., Recruitments, Performance Management, Recruitment Advertising, Employee Engagement, Employee Relations, RPO, Training, New Hire Orientations, Permanent Placement, Resume, Resume Writing, Performance Appraisal, Taleo, Hiring, Onboarding, Resource Management, HR Consulting, HR Policies, Temporary Staffing, Vendor Management, Cold Calling, Personnel Management, HRIS, Employer Branding, E-recruitment, Search

Education
Delhi University
Bachelor of Commerce

Experience
AptaCore Inc   March 2015 - Present
Monster  May 2014 - January 2015
Jaro Education   August 2013 - April 2014
HCL BPO   September 2011 - July 2012

Skills
Microsoft Word, PowerPoint, Microsoft Excel

Education
Institute of public enterprise   2012 — 2014
Master of Business Administration (M.B.A.), Finance and Marketing, A

Narayana jr. college   2005 — 2007
High School, MPC, A

Southern Arkansas University
Master’s Degree, Information Systems, A

Experience
TIAA-CREF  August 2015 - Present
LoveNotesWeddings   March 2010 - Present
Transamerica Life Insurance Company  March 2010 - August 2015
Climbers and Associates   March 2008 - March 2011
HCL BPO   July 2007 - February 2008
Linden International   July 2000 - June 2007

Skills
Weddings, Event Management, Sales, Corporate Events, Leadership, Business Development, Hospitality, Sales Management, Wedding Management, Organizational..., Officiating, Situational Leadership, Charismatic Leadership, Friendly Personality, Marketing, Small Business, Social Networking, Time Management

Education
Dallas Theological Seminary   1986 — 1990
Theology/Theological Studies

University of Arizona   1978 — 1979
MS, Sports Medicine

Indiana University Bloomington   1973 — 1978
BS, Sports Medicine and Education

Experience
Tata Consultancy Services  February 2008 - Present
Nielsen  2008 - Present
Unisys Global Services India  November 2007 - February 2008
HCL BPO   August 2005 - November 2007
Selective Management Consultancy - Standard Chartered Bank , Dubai   September 2004 - July 2005
TCS e-Serve International Ltd.  January 2004 - August 2004

Skills
Software Project..., Service Delivery, Vendor Management, Global Delivery, Business Analysis, Team Management, Outsourcing, Transition Management, Project Delivery, Resource Management, IT Strategy, Agile Methodologies, BPO, Process Improvement, Project Governance, Requirements Analysis, PMP, ITIL, Sla, SDLC, Project Management

Education
University of Madras   2002 — 2004
Masters in Science (Information Technology), Information Technology, First Class

University of Madras   1999 — 2002
Bachelors in Computer Application, Computer Application, First Class

Experience
HCL America  July 2013 - Present
HCL America  May 2007 - June 2013
HCL Technologies Ltd.  April 2005 - April 2007
HCL BPO   March 2003 - April 2005
HCL Infinet   November 2000 - March 2003
HCL Infosystems Ltd  July 1997 - November 2000

Skills
Outsourcing, Pre-sales, Vendor Management, CRM, Management, Team Management, Business Development, Telecommunications, Program Management, Service Delivery

Education
Amity Business School   2000 — 2003
MBA, Marketing and International Business

XLRI Jamshedpur   1998 — 1998
MDP, Marketing

Punjab Engineering College   1993 — 1997
Engineering, Metallurgy

DELHI PUBLIC SCHOOL - NOIDA   1982 — 1993
High School, Maths, Physics

Experience
Cosmic Global Limited   June 2010 - Present
Lyric Labs India Pvt Ltd   June 2010 - Present
Transwelt Language Solutions Pvt. Ltd.   January 2010 - Present
Translation and Localization companies   January 2010 - Present
University of Madras  September 2011 - December 2011
Calesto   February 2011 - May 2011
HCL BPO   August 2008 - September 2009
3 Global Services  August 2004 - July 2005

Skills
Translation, German, Teaching, Technical Translation

Education
Goethe Institute (Max Mueller Bhavan, Mumbai)   2006 — 2008
M3 and Translators Course, German

University of Mumbai   1999 — 2004
B.Com, Accountancy

Experience
Tech Providers, Inc  February 2015 - Present
e-Solutions Inc  July 2014 - February 2015
Pyramid Consulting  March 2012 - July 2014
HCL BPO   September 2007 - March 2012

Skills
Technical Recruiting, Benefits Negotiation, Talent Acquisition, Internet Recruiting, Screening, Contract Recruitment, Recruiting, Staffing Services, Human Resources, Screening Resumes, Recruitments, Staff Augmentation, IT Recruitment, Executive Search, Sourcing, Vendor Management, College Recruiting, Temporary Placement, Performance Appraisal, Employee Engagement, Management, Information Technology, Resource Management, Applicant Tracking..., Talent Management, Interviews

Education
University of Kashmir   2003 — 2006
Bachelor of Commerce (B.Com.), Commerce

Experience
Illinois Institute of Technology  August 2015 - Present
Bennett Coleman and Co. Ltd. (Times Group)   October 2014 - July 2015
Radiansys Inc.   May 2013 - September 2014
Tech Altum   August 2012 - April 2013
JSL Stainless Ltd.   June 2011 - July 2011
Subros Limited   July 2010 - August 2010
HCL BPO   June 2009 - August 2009

Skills
JSP, SQL, Servlets, Core Java, Struts, Hibernate, JavaScript, Tomcat, J2EE Application..., Android Development, C++, C, Spring, Mobile Applications, Java Enterprise Edition, Samsung Smart TV..., Google glass Development, Oracle Fusion Middleware

Education
JSS Academy of Technical Education, UPTU   2008 — 2012
Bachelor of Technology (B.Tech.), Mechanical Engineering

Illinois Institute of Technology

Illinois Institute of Technology

Somerville School
High School

Experience
IBM Corporation  February 2006 - Present
ITC Infotech (USA), Inc.   April 2004 - January 2006
HCL BPO   October 2001 - March 2004
Pentafour Software  1997 - 2000

Skills
BPO, Outsourcing, Process Engineering, Change Management, Strategic Planning, Healthcare, Revenue Cycle, Process Analytics, Offshoring, Process Improvement, Enterprise Software, Analytics, Business Process, Product Management, CRM, Business Intelligence, Business Development, Business Process..., Management, Business Transformation, Payment Systems, Payment Gateways, Mobile Payments, Expense Management, Expense Reports, SaaS, Order to Cash, Accounts Receivable, Business Process..., Transition Management

Education
Indian Institute of Management, Ahmedabad   1994 — 1996
MBA

Birla Institute of Technology & Science, Pilani   1990 — 1994
BE (Hons)

St. Michael's   1988 — 1990
High School

Vikaasa   1982 — 1990
Junior High School

Experience
Ciber  September 2014 - Present
Independant Contractor  April 2013 - Present
Connections Education  March 2014 - August 2014
University of Maryland Baltimore County  August 2012 - July 2014
University of Maryland Baltimore County  August 2013 - December 2013
Mortgage Bankers Association  June 2013 - December 2013
GENPACT LLC  January 2012 - August 2012
Synygy  July 2011 - December 2011
Infosys  December 2009 - June 2011
HCL BPO   June 2009 - December 2009

Skills
Project Management, PMP, Business Analysis, Requirements Analysis, Program Management, SDLC, User Acceptance Testing, Testing, Data Analysis, Analysis, IT Strategy, Software Project..., Requirements Gathering, Financial Analysis, Marketing, Leadership, Six Sigma, Microsoft Project, Analytics, MS Project, CSM

Education
University of Maryland Baltimore County   2012 — 2014
Master of Science (M.S.), Engineering/Industrial Management

Apeejay School   2005 — 2009
Bachelor of Engineering (B.E.), Computer Science

PMP

St. Theresas Convent School

Experience
Multivision Inc.  February 2013 - Present
The Atem Corp   September 2010 - February 2013
Clairvoyant Techno Solutions Inc.   November 2009 - August 2010
EGB Systems & Solutions   August 2006 - April 2009
HCL BPO   January 2005 - February 2006

Skills
OBIEE, Technical Recruiting, sales, US recruitment, Talent Acquisition, HR Consulting, HR Strategy, HR Solutions, Global Sourcing, Global Marketing, Candidate Screening, Salary Negotiation, team management, Screening Resumes, Benefits Negotiation, Recruiting, Team Management, HRIS, Staff Augmentation, Sourcing, Screening, Personnel Management, Permanent Placement, Sales, Internet Recruiting, Human Resources, Contract Recruitment, Staffing Services, IT Recruitment, Management, CRM, SDLC, Talent Management, Temporary Placement, Vendor Management, Resource Management, Executive Search, Boolean Searching, Applicant Tracking..., Recruitments, Onboarding, Temporary Staffing, College Recruiting, Employee Relations, Recruitment Advertising, Employee Engagement, Employee Referral..., E-recruitment, PeopleSoft, Reference Checking

Education
University of Madras   2001 — 2004

Annamalai University
MBA ( Information Systems)

Experience
SapientNitro  August 2015 - Present
SapientNitro  August 2011 - July 2015
Sapient  September 2007 - December 2011
Satyam  January 2007 - September 2007
Sapient  March 2004 - November 2006
HCL BPO   January 2004 - March 2004
4C Plus   September 2002 - January 2004

Skills
hybris, Endeca, Java, J2EE Application..., SDLC, Project Estimation, Solution Architecture, Hybris, Struts, JBoss Application Server, SQL, Agile Methodologies, Scrum, Requirements Analysis, Oracle, Ant, AJAX, Web Services, JSP, Spring, JavaScript, E-commerce, Java Enterprise Edition, XML, JDBC, SOA, Hibernate, Integration, Software Development, Tomcat, Servlets, Design Patterns, Websphere, JUnit, JMS, Enterprise Architecture, Agile Project Management, Core Java, PL/SQL, Spring Framework

Education
Doctor Bhim Rao Ambedkar University   1998 — 2002
Bachelor of Engineering, Computer Science & Engineering

St. George's College, Agra   1994 — 1996
Senior Secondary Certificate, PCM (Physics, Chemistry, Mathematics) and Computer Studies

St. George's College, Agra   1992 — 1994
High School Certificate, Science, Mathematics, English, Social Studies, History and Computer Studies

Experience
Microsoft Corporation  September 2013 - Present
ITC Infotech for Microsoft Corp   April 2013 - August 2013
ITC Infotech for Microsoft Corp   April 2012 - April 2013
Hewlett-Packard  August 2008 - March 2012
Hewlett-Packard  August 2005 - July 2008
HCL BPO   June 2004 - July 2005
Primera Communications Private Ltd   October 2003 - May 2004

Skills
Six Sigma, Servers, Computer Hardware, PMP, ITIL, Service Delivery, Cost Management, Performance Management, Root Cause Analysis, Risk Management, People Management, Process Management, Change Management, Process Improvement, Mentoring, Process Engineering, Business Analysis, Call Center, Team Management, Operational Excellence, Problem Solving, Knowledge Management, Service Management, Team Leadership, Requirements Analysis, Business Management, PMO, Operations Management, Program Management, Customer Relations, Customer Satisfaction, IT Service Management, SLA, Project Planning, MS Project, Project Delivery, Business Process..., MIS, Team Building, Data Analysis, Troubleshooting, Documentation

Education
Symbiosis institute of Management Studies   2010 — 2012
MBA, Finance

Gurunanak College, Chennai 42   2000 — 2003
B.Sc, Mathematics

Kendriya Vidyalaya No. 1, AFS Tambaram   1992 — 1999

Experience
Blackapple Solutions  January 2015 - April 2015
vignana jyothi institute of management   June 2012 - October 2013
HCL BPO   June 2011 - September 2011
Tata AIG  August 2007 - December 2008

Skills
Research, Teaching, Microsoft Office, Marketing Research, Employee Relations, Human Resources, Communication, Organizational Behavior, Team Management, Customer Service, Leadership Development, Soft Skills, Training, Organizational...

Education
Bharti Vidyapeeth university Pune   2009 — 2011
Master of Business Administration (M.B.A.), Specialization in Marketing and HR

University of Delhi   2006 — 2009
B.com(Hons), Specialization in Marketing and HR

Experience
HCL America Inc  July 2011 - Present
HCL BPO   January 2010 - December 2012
HCL BPO   April 2007 - December 2009
HCL BPO   September 2006 - March 2007

Skills
CRM, Outsourcing, Management, Project Management, Strategic Planning, Project Delivery, Analysis, Customer Service, BPO, Vendor Management, Service Delivery, Team Management, Six Sigma, Business Analysis, MIS, Process Improvement, Business Process..., Operations Management, Offshoring, PMP

Education
Symbiosis Institute of Business Management   2004 — 2006
M.B.A, Operations

Delhi University   1997 — 2000
B.Com, Commerce

Experience
HCL BPO   2003 - 2007

Skills
Human Resources, Management, Talent Acquisition, Screening, Employee Engagement, Talent Management, Recruitments, Employee Relations, Recruiting, HR Policies, Performance Appraisal, Performance Management, Sourcing, HRIS, Vendor Management, Technical Recruiting, Internet Recruiting

Education
Kurukshetra University   2001 — 2003
Bachelor of Science (B.Sc.), Electronics

Uttar Pradesh Technical University   2001 — 2003
M.B.A, Human Resources Management/Personnel Administration, General

Holy Angels Convent School
12th

Experience
Accenture  January 2014 - Present
Veramark Technologies  January 2013 - December 2013
Veramark Technologies  December 2008 - December 2012
Source Loop   2008 - 2009
Control Point Solution   July 2006 - December 2008
HCL BPO   2006 - 2008
Control Point Solutions  2006 - 2008
Embroidery Services, Inc.   2005 - 2006

Skills
Microsoft Office, Project Management, Telecommunications, Data Analysis, Microsoft Excel, Auditing, Telecom Expense..., OneNote, Access, Outlook, Helping Clients Succeed, Telecommunications..., Process Improvement, MS Project, PowerPoint, Quicken, Learning, Time Management, Team Leadership, Analysis, Wireless, Business Analysis, Vendor Management, Integration, Management

Education
University of Georgia - Terry College of Business   1999 — 2004
BBA, International Business

The University of Georgia   1999 — 2004
Bachelor of Arts (BA), Germanic & Slavic Languages

Kennesaw State University - Michael J. Coles College of Business

Experience
HCL BPO   July 2015 - Present
Constellation  November 2014 - July 2015
Constellation  October 2013 - November 2014
Constellation  August 2012 - July 2013
Exelon Energy  June 2009 - August 2012
Exelon Power Team  June 2008 - August 2008

Skills
Analysis, Business Analysis, Customer Service, Data Analysis, Financial Analysis, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Process Improvement, Public Speaking, Team Leadership, Access, Accounting, HTML, Project Management, Strategic Planning

Education
Marywood University   2005 — 2009
Bachelor of Business Administration (B.B.A.), International Business Management, International Business Management

Experience
HCL BPO  

Skills
Java Enterprise Edition, Weblogic, Websphere, SOA, PL/SQL, Oracle, MySQL, SDLC, Web Services, Java, Servlets, Agile Methodologies

Education
Bangalore University   1993 — 1998
Bachelors, Mechanical

Experience
Sun Life Financial  August 2012 - August 2014
Sun Life Financial Services   November 2008 - August 2012
Evalueserve  August 2006 - April 2008
HCL BPO   February 2004 - August 2006

Skills
Vendor Management, Customer Service, Team Leadership, Insurance, Leadership, Training, Coaching, Change Management, Team Building

Education
Anna University   1999 — 2003
Bachelor's Degree, Computer Engineering

Malco Vidyalaya   1995 — 1999

Delhi Public School   1988 — 1995

Experience
Santander Bank  September 2013 - Present
VIOM Networks   April 2011 - January 2013
Archon Engicon Pvt. Ltd.   May 2009 - March 2011
VIOM Networks   2011 - 2011
Yamuna Power & Infrastructure Ltd.   April 2007 - May 2009
Yamuna Power & Infrastructure Ltd.   April 2007 - May 2009
HCL BPO   May 2005 - March 2007
HCL BPO   2005 - 2007

Skills
Key Account Management, Sales, Business Development, Strategic Planning, Marketing Strategy, Integrated Marketing, Marketing Communications, Market Research, Sales Operations, Account Management, CRM, Management, Telecommunications, Project Planning, Leadership, Team Management, Negotiation, Marketing, Customer Satisfaction, Vendor Management, Public Relations, Competitive Analysis, Corporate Communications, Networking, Market Analysis, Strategy, Relationship Management, Analysis, Client Service Oriented, Business Planning, Product Management, Training, Finance, Business Strategy

Education
S.P. Jain Institute of Management & Research   2006 — 2009
MBA, Marketing

Bhartiya Vidya Bhawan   2005 — 2006
PG Diploma in Public Relations, Public Relations, Advertising, and Applied Communication, Ist

Delhi University   2002 — 2005
B A (H)Eng, English

Kulachi hansraj Model School   1996 — 2002
12th Standard, Commerce

Experience
Just Energy  May 2015 - Present
Planet Energy  May 2013 - May 2015
24x7 Direct Pty Ltd   2009 - 2013
HCL BPO   2008 - 2009

Skills
Social Media, Team Management, Sales Management, Customer Service, Business Development, Microsoft Excel, Photoshop, Marketing Strategy, Research, Business Strategy, Microsoft Office, Public Relations, New Business Development, Microsoft Word, Project Planning, Team Leadership, Business Analysis

Education
YMCA   2006 — 2007
Post Graduate Diploma, Journalism

Mata Sundri College For Women   2003 — 2006
Bachelor's Degree, Psychology

Arwachin Bharti Bhawan Senior Secondary School   2001 — 2003
Grade 12th, Science

Sardar Patel Public Senior Secondary School   1990 — 2001
High School

Experience
Humana Inc.  May 2015 - Present
Trover Solutions  March 2014 - May 2015
Sitek Inc   January 2014 - May 2015
Humana  November 2009 - January 2014
TCS  May 2007 - January 2014
Gen Re  May 2009 - November 2009
CIGNA  May 2007 - May 2009
HCL BPO   November 2006 - April 2007

Skills
SSIS, PL/SQL, Agile Methodologies, XML, Microsoft SQL Server, Software Project..., SSRS, SDLC, .NET, ASP.NET, ETL, Requirements Analysis, Web Applications, Web Services, Oracle, SQL, VB.NET, AJAX, C#, Blaze Advisor, Business Rules, JavaScript, SOAP, XSLT, Visual Studio, IIS, Infragistics, Entity Framework, Telerik, SoapUI, RESTful WebServices, Databases, ADO.NET, Predictive Analytics, Predictive Modeling, Enterprise Decision..., analytical decision..., brunit, BRMS, bpm, structured rule language, web servi, Software Development, IT Strategy, IBM ODM 8.5, ILOG, Decision Validation..., Business Decision Making

Education
Anna University   2002 — 2006
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

TVS - Madurai   1996 — 2002
High School

Experience
VERBA PUBLICA   2010 - Present
Hewlett-Packard  2007 - 2008
HCL Capital Market Services   2006 - 2007
Ford Business Services Center   2004 - 2006
HCL BPO   2003 - 2004

Skills
German, XML, Localization, SQL, Translation, Globalization, Team Management, Editing

Education
Austin Community College   2010 — 2011
Certificate, Spanish Language

Madras Christian College   1998 — 2001
Bachelor of Science (BSc), Mathematics

Experience
COMPASS GROUP INDIA PVT LTD   2011 - 2011
HCL BPO   January 2008 - December 2009

Skills
Banking, MIS, Team Management, Management, CRM

Education
Symbiosis institute of Management Studies   2007 — 2010
Master of Business Administration (MBA), Accounting and Finance

Delhi University   2002 — 2005
Bcom, commerce

Experience
Cognizant  October 2014 - Present
Cognizant  February 2012 - October 2014
KAAR Technologies Pvt Ltd.   May 2011 - February 2012
Kliotech Pvt Ltd   February 2009 - May 2011
HCL BPO   September 2006 - April 2007

Skills
Global Business..., Technical Presales, Account Management, Inside Sales, Pre-sales, SAP, Proposal Writing, Requirements Analysis, Business Requirements, Bid, Lead Generation, Analysis, RFP, Business Development, Market Research, Business Analysis, Requirements Gathering, Business Process, SDLC, Consulting

Education
Anna University   2007 — 2009
MBA, Marketing and Finance

Anna University   2002 — 2006
BE, Electrical and Electronics (EEE)

Experience
Syselog India   2010 - 2011
Cognizant  February 2009 - September 2010
Zenta  December 2004 - August 2007
HCL BPO   September 2003 - November 2004

Skills
French, Translation, Microsoft Office, Microsoft Excel, Microsoft Word

Education
Symbiosis Center for Distance Learning   2004 — 2008
PGDBA, Finance

University of Madras   2000 — 2003
Bachelor of Computer Application, Computer Science

Experience
HCL BPO   March 2013 - Present
Reliant Energy  January 2002 - October 2012
CSC  April 1997 - January 2002
U.S. Army   June 1990 - September 1996

Skills
Visio, Citrix, Project Management, SharePoint, Windows 7, Program Management, Access, Lotus Notes, Integration, Business Process..., Customer Service, Requirements Analysis, Microsoft Office, Testing, MS Project, System Administration, Operating Systems, Project Delivery, Project Planning

Education
Lone Star College System
Associate of Arts and Sciences (A.A.S.), Information Technology

University of Houston-Downtown
General Studies