Wipro BPO
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Wipro BPO Employees
The Home Depot May 2012 - Present
Wipro BPO January 2011 - May 2012
Wipro BPO February 2010 - January 2011
BCBSNC October 2007 - November 2009
BCBSNC March 2006 - October 2007
Skills
Human Resources, Workforce Planning, Succession Planning, Leadership, Personnel Management, Performance Management, Call Centers, Employee Relations, Onboarding, Employee Engagement, Management, Employee Training, Customer Service, Recruiting, Employee Benefits, Training, Policy
Education
ITT Technical Institute-Duluth 2012 — 2014
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Forest Hills High 2001 — 2005
High School Diploma, Computer Technology/Computer Systems Technology, 12
Intelliteach April 2013 - June 2013
Wipro BPO August 2012 - October 2012
IRS 2005 - 2011
Odyssey Family Counseling Center September 2006 - October 2006
Skills
Windows XP Pro, Windows 7, Windows 8, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Visio, Active Directory, Microsoft Terminal..., Pro-Filer, Citrix Receiver, Citrix Management..., GoToAssist, TeamViewer, Adobe Acrobat Pro, Word Processing, Research Methodology, Report Writing, English grammar, Data Entry, Experience in working..., PC building, Computer Hardware, Computer Maintenance, Application...
Education
Herzing University-Atlanta 2002 — 2005
Bachelor of Science (BS), Information Technology
The University of Georgia 1993 — 1998
Bachelor of Arts (BA), History
ARK Solutions, Inc. January 2014 - Present
Resource Logistics 2013 - December 2013
Wipro BPO August 2012 - March 2013
Skills
C++, C, MIS, Computer Graphics, computer networking, ASP.NET, Visual Studio, Software Engineering, Linux, C#, Visual Basic, Oracle, Networking, PL/SQL, Requirements Analysis, SDLC
Education
Guru Gobind Singh Indraprastha University 2009 — 2012
Bachelor of computer application, Computer Science
st pauls kota
SMART Technologies August 2012 - Present
Coverity December 2011 - July 2012
HDFC Bank July 2008 - February 2010
Wipro BPO 2006 - 2008
Skills
Software Quality..., Test Cases, Regression Testing, Testing, Defect Tracking, Scrum, System Testing, Test Strategy, Integration Testing, Software Documentation, Linux, Agile Methodologies, Operating Systems, Test Planning, Network Security, Technical Recruiting, Talent Acquisition, Integration, User Acceptance Testing, Software Requirements, Manual Testing, Analysis, Mac OS, System Administration, Remote Troubleshooting, system, Business Analysis, technica, Data Migration, Requirements Gathering
Education
Himachal Pradesh University 2003 — 2007
Bachelor's degree, Computer Software Engineering
Centennial College
Wipro BPO July 2014 - Present
University of West Georgia January 2014 - April 2014
Kennesaw State University August 2013 - December 2013
National Park Service May 2013 - July 2013
University of West Georgia January 2013 - April 2013
University of West Georgia January 2010 - April 2012
National Park Service May 2011 - July 2011
Marietta City Schools July 2006 - May 2008
Teleglobe January 2001 - May 2002
Cable & Wireless Communications January 2000 - January 2001
Skills
Experienced Trainer, Customer Experience, Teaching, Team Building, Team Leadership, Teamwork, Hands-on Problem Solver, Internet Savvy, Microsoft Office, Customer Oriented, Customer Satisfaction, Hardware Installation, Field Service, Technical Support, Help Desk Support, Customer Support, Research, Multi Tasking, Situational Leadership, Distance Learning, Training, Management, Networking, Telecommunications, Troubleshooting, Project Management
Education
University of West Georgia 2011 — 2013
Master of Arts (MA), History
Oglethorpe University 2005 — 2006
Master's Degree, Elementary Education and Teaching
George Mason University 1994 — 1997
Bachelor of Arts (B.A.), History
Northern Virginia Community College 1983 — 1994
Associate's Degree, Electrical, Electronics and Communications Engineering
Wipro Technologies May 2013 - September 2014
Wipro BPO November 2011 - April 2013
Wipro Technologies May 2010 - November 2011
Skills
Recruiting, Employee Engagement, Talent Acquisition, Human Resources, Talent Management, Screening Resumes, Screening, Training, Benefits Negotiation, IT Recruitment, Recruitments, Technical Recruiting, Performance Appraisal, Strategic HR, Internet Recruiting, Team Management
Education
Anna University 2008 — 2010
Master of Business Administration (M.B.A.), Human Resources Management
SRM University 2005 — 2008
Bachelor of Science (BSc), Biotechnology & Bioinformatics
Johnson Inc. October 2014 - Present
Wiesner Insurance Inc. August 2013 - October 2014
Canada Brokerlink (IFC) January 2011 - July 2013
Insuranceland Inc. June 2010 - January 2011
Cambridge Mercantile June 2009 - June 2010
HCL Technologies March 2008 - February 2009
Wipro BPO March 2006 - February 2008
Cambridge School, February 2000 - March 2006
Skills
Insurance, Brokers, Underwriting, Property & Casualty..., General Insurance, Risk Management, Strategic Planning, Portfolio Management, Customer Service, Leadership, Personal Lines Auto, Casualty, Analysis, Management, Commercial Insurance, Liability, Sales
Education
Insurance Institute of Canada 2012 — 2016
CIP ( Chartered Insurance Professional), Insurance
IBAO 2010 — 2010
RIBO (Regitered Insurance Broker Of Ontario), Property & Casuality Insurance
L'alliance Francais de Delhi 2001 — 2002
certificate de francaise moyen
National Institute of Information Technology 1997 — 2001
Master of Computer Applications (M.C.A.)
Delhi University 1992 — 1996
Bachelor of Arts (B.A.)
Velocity Technology Solutions November 2013 - Present
Wipro BPO January 2012 - August 2014
IBM June 2010 - September 2013
SmartSource Technical Staffing 2010 - 2013
CGS January 2008 - April 2009
Skills
Sla, Vendor Management, Technical Support, Computer Hardware, Software Installation, IT Management, Windows Server, Troubleshooting, XP, Active Directory, Help Desk Support, Windows XP, Servers, Windows 7, Routers, Operating Systems, Software Documentation, System Administration, Networking, Switches, Cisco Technologies, Call Centers, Network Administration, Disaster Recovery, Printers, ITIL, TCP/IP
Education
New Horizon computer learning center 2004 — 2006
Information Technology
John Jay College of Criminal Justice 1999 — 2001
Florida State University August 2011 - Present
Wipro BPO October 2010 - August 2011
Skills
Qualitative Research, Higher Education, Workforce Management, Sla, Teaching, Research, Public Speaking, Service Delivery, Student Affairs, University Teaching
Education
Georgia State University 2008 — 2010
Master's degree, Religious Studies
IDC Technologies, Inc. June 2015 - Present
ApTask July 2012 - May 2015
Altus Technologies, Inc 2009 - 2012
Netpixel 2008 - 2009
Wipro BPO 2007 - 2008
Skills
Technical Recruiting, Screening, Benefits Negotiation, Internet Recruiting, Sourcing, Contract Recruitment, Talent Acquisition, Staffing Services, Applicant Tracking..., Recruiting, Screening Resumes, Search, Team Management, Temporary Placement, IT Recruitment, Information Technology, Cold Calling, Networking, Resource Management, Interviews, Recruitments, Recruitment Advertising, Training, HRIS, Talent Management, College Recruiting, Industrial Sector, SDLC, Onboarding, E-recruitment, CRM, Employer Branding, Human Resources, Permanent Placement, Executive Search, Vendor Management, Personnel Management, Temporary Staffing, Employee Relations, Boolean Searching, PeopleSoft, HR Consulting, Resume Writing, Consulting, RPO, Hiring, Resume, Job Descriptions, Performance Appraisal, Employee Referral...
Education
Jawaharlal Nehru Technological University 2004 — 2008
BTECH, Mechanical
St.Alphonsa's High School 1996 — 2002
High School Diploma
Pharrah J Photography LLC January 2014 - Present
Wipro BPO April 2013 - September 2013
Emory University January 2011 - June 2012
Comcast March 2008 - July 2009
Dekalb County School System June 2000 - July 2006
Skills
Retail Sales, Visual Management, Administrative..., Assistant Teaching, Call Centers, Technical Support, Medical Terminology, Customer Service, Microsoft Office, Spreadsheets, PowerPoint, Data Entry, Administrative..., Invoicing, Leadership, Payroll, Photography, Social Media
Education
Georgia Southern University 2000 — 2004
N/A, Psychology
HCL Technologies January 2012 - February 2013
HCL Technologies May 2008 - August 2010
Husys Consulting Pvt. Ltd April 2007 - July 2007
Numeric Info Systems May 2005 - April 2006
IBM Global Services February 2004 - March 2005
Wipro BPO July 2003 - January 2004
Skills
Software Project..., Requirements Analysis, SDLC, Business Intelligence, PMP, Requirements Gathering, Oracle
Education
Annamalai University 2006 — 2009
Masters, Computer Science
National Institute of Technology Tiruchirappalli 2006 — 2008
MBA, Business Administration
Annamalai University 2002 — 2006
Bachelors, Information Technology
Fpt USA Corp February 2015 - Present
Wipro Limited April 2011 - January 2015
Wipro BPO December 2010 - March 2011
Wipro Technologies April 2007 - December 2010
Wipro November 2005 - February 2007
Wipro February 2001 - February 2005
Birlasoft July 2000 - January 2001
Zensar October 1997 - June 2000
IBM January 1996 - September 1997
Fujitsu ICIM ltd June 1992 - December 1995
Skills
Budgets, Product Management, BPO, Operations Management, Strategy, Outsourcing, Cross-functional Team..., Business Development, Management, Six Sigma, Enterprise Software, Telecommunications, Leadership, Business Alliances, Sales Management, Manufacturing, Vendor Management, Program Management, Team Management, Business Intelligence, Business Analysis, IT Outsourcing, Business Process..., IT Strategy
Education
Institute of Management Technology, Ghaziabad 1993 — 1996
MBA, Business Management
Gulbarga University 1985 — 1989
BE
Dell April 2013 - Present
Wipro BPO 2009 - 2012
IKEA Atlanta May 2005 - January 2009
Delphi Display Systems February 2003 - September 2004
Motorola BCS October 1997 - April 2002
United States Marine Corps January 1992 - October 1996
Skills
Quality Control, Social Media, Management, Call Centers, Analysis, Technical Support, Troubleshooting, Software Installation, Business Process, Time Management, Team Management, Customer Satisfaction, CRM, Team Leadership, Customer Service, Quality Assurance, Process Improvement
Education
Morehouse College
University of Phoenix
Smarsh June 2013 - Present
Intelliteach July 2012 - September 2013
Wipro BPO April 2012 - July 2012
GameStop September 2008 - February 2012
Skills
Retail, POS, Inventory Management, Customer Service, Computer Hardware, Windows 7, Customer Satisfaction, Time Management, Microsoft Office, Sales, HTML, Social Networking, Inventory, Photoshop, Dreamweaver, Windows, Facebook, Active Directory, Networking, Technical Support, XP
Education
DeVry University-Georgia 2007 — 2012
Bachelor of Science (BS), Computer Games and Programming Skills
RemX Financial Staffing February 2013 - Present
Outcomes Health Information Solutions February 2013 - Present
Wipro BPO August 2009 - Present
Alcatraz Media April 2009 - June 2009
TRX February 2007 - August 2008
Marriott International November 2004 - February 2007
Spherion March 2004 - July 2004
Carlson Wagonlit Travel June 2000 - May 2003
Skills
Hotels, Microsoft Excel, Amadeus, Event Management, Teamwork, Team Building, Travel Management, Account Management, Call Center, Windows, Social Networking, Event Planning, Sabre, Time Management, Contract Negotiation, Cruises, Business Travel, Microsoft Word, Recruiting, Call Centers, Customer Satisfaction, Customer Service, Training
Education
Dekalb Technical College 1992 — 1992
Continued education course, Intro to Micro Computers
Heritage High School 1987 — 1990
High School, High School/Secondary Diplomas and Certificates
Druid Hills High School 1985 — 1987
High School, High School/Secondary Diplomas and Certificates
Williams-Sonoma, Inc. September 2014 - Present
Simon Business School, University of Rochester January 2014 - June 2014
iVEDiX Inc. September 2013 - November 2013
My Favorite Toy Box July 2013 - September 2013
Wipro BPO January 2011 - August 2012
S&P Capital IQ October 2008 - September 2009
S&P Capital IQ April 2007 - September 2008
Skills
Comparable Analysis, Capital IQ, PowerPoint, Microsoft Excel, Financial Modeling, Secondary Research, Data Analysis, Analytics, Business Analytics, Valuation, Competitive Analysis, Analysis, Business Strategy, Economics, Mergers & Acquisitions, Equities, Management, Strategy, DCF, Finance, Financial Analysis, Market Research, Equity Research, Business Analysis, Portfolio Management, Statistics, Corporate Finance, Forecasting, Bloomberg, Due Diligence, Cross-functional Team..., Financial Reporting, Quantitative Analytics, Financial Accounting
Education
University of Rochester - William E. Simon Graduate School of Business Administration 2012 — 2014
Master of Business Administration (MBA), Accounting and Finance
Investment Banking Institute 2012 — 2012
Financial Modeling Training Program
University of Delhi 2004 — 2006
M.Com, Finance, Among the top 5% in a class of 254 students
Hansraj College, University of Delhi 2001 — 2004
B.Com (Honors), Commerce, 1st Division
The Assam Valley School 1995 — 2001
ISC, Commerce, 90.5% - Ranked 1st in a class of 80
Artech Information Systems June 2012 - Present
Convergys March 2009 - June 2012
iEnergizer May 2008 - May 2009
Wipro BPO April 2006 - March 2008
Skills
Customer Experience, Customer Retention, Human Resources, Sales Operations, Recruiting, Vendor Management, Employee Engagement, Talent Acquisition, Performance Management, Screening, Sourcing, Technical Recruiting, Benefits Negotiation, Internet Recruiting
Education
Delhi University
Bachelor of Arts (B.A.)
Oxford Government Consulting January 2014 - May 2015
Wipro BPO March 2013 - October 2013
MAXIMUS November 2012 - February 2013
Convergys June 2009 - March 2010
Planned Parenthood June 2008 - February 2009
Department of the Navy August 2007 - January 2008
County of Riverside Mental Health August 2005 - August 2007
Skills
VRE Eliglble Veteran, Security Clearance, Software Documentation, Access, Troubleshooting, Management, Help Desk Support, Databases, Windows 7, Call Centers, Windows XP, Quality Assurance, Information Technology, Call Screening, Maintain high level..., Knowledge of Medical..., Scheduling..., Possess extensive..., Knowledgeable of..., Proficient in Data..., Cash Handling &..., Courteous,..., Typing Speed: 45 wpm,..., Microsoft Office, Customer Service, TCP/IP, Documentation, Information Technology, Technical Support, Microsoft Excel
Education
DeVry University-Georgia
Health Information/Medical Records Technology/Technician
Wipro Technologies February 2013 - Present
Wipro BPO March 2012 - February 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Photoshop, Public Speaking, Switches, Technical Support, System Administration, Routing, Help Desk Support, Computer Hardware, Windows 7, Troubleshooting
Education
DeVry University-Georgia 2009 — 2012
Associate's degree, Network and System Administration/Administrator
Syntel August 2015 - Present
Wipro Technologies October 2011 - November 2014
Wipro BPO July 2007 - December 2007
Accenture June 2005 - August 2006
JPMorgan Chase September 2003 - February 2005
First Union July 1996 - February 2002
Skills
Back Office, Settlement, Middle Office, Investments, Finance, Investment Banking, Derivatives, Trading, Financial Markets, Business Analysis, Capital Markets, SDLC, Requirements Analysis, Business Requirements, Financial Analysis, Consulting, Financial Services, Vendor Management, Project Management, Process Improvement, SQL
Education
Cheyney University of Pennsylvania 1989 — 1996
BS
Donnelly Communnications for Michael Kors September 2014 - Present
Lincoln College of Technology October 2010 - May 2014
Wipro BPO September 2011 - October 2012
Reflexis Systems November 2006 - July 2008
Skills
Admissions, Staff Development, Higher Education, Data Analysis, Management, Student Recruiting, Marketing Strategy, Advertising, Enrollment Management, Leadership Development, Leadership, Marketing, Training, Coaching, Social Media, Recruiting, Time Management, Public Speaking, Event Planning, Teaching, Event Management, Employee Training, Fundraising, Research, E-Learning, Social Networking, Community Outreach, Teamwork, Campus, Social Media Marketing, Social Media Measurement, Social Skills
Education
American InterContinental University 2013 — 2014
Master's degree, International Business
American InterContinental University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Microsoft April 2014 - Present
Kinetic IT June 2013 - November 2013
Kinetic IT March 2010 - June 2013
24x7 Direct Pty Ltd May 2008 - March 2010
Dell February 2007 - January 2008
Wipro BPO June 2006 - February 2007
Skills
Active Directory, Microsoft Exchange, Windows 7, Help Desk Support, ITIL, Troubleshooting, Hardware, Operating Systems, CCNA, Laptops, Technical Support, LAN Switching, Routing, Routing Protocols, Citrix, LAN-WAN, ITIL v3 Foundations..., Incident Management, Problem Managament, Operations Management, Queue Management, Change Management, Release Management, Customer Oriented, Communication, Mentoring, SCCM, Desktop Deployment, Software Deployment, Servers, Group Policy, System Deployment, Security, Software Installation, Networking, Microsoft SQL Server, Service Desk, OSPF, Windows XP Pro, Windows XP
Education
La Trobe University 2008 — 2009
Masters in Computer Networks, Computer Networks
Punjab Technical University 2002 — 2005
Bachelor in Computer Application
Shivalik Public School
RPOHIRE March 2009 - Present
Sutherland Global Services October 2008 - March 2009
Wipro BPO January 2007 - October 2008
Encore RPO May 2006 - January 2007
Millennium Software Solutions May 2005 - May 2006
Skills
SEO, Basic Networking, Web Design, Sales, Screening, Recruiting, Strategy, Management, Sourcing, Vendor Management, Software Development, Technical Recruiting, Training, Benefits Negotiation, CRM, Screening Resumes, Marketing, Talent Acquisition, Talent Management, Analysis, SDLC, IT Recruitment, Temporary Placement, Consulting, Interviews, Internet Recruiting, Contract Recruitment
Education
Andhra University 2002 — 2005
B.Com, Computers
Kendriya Vidyalaya 1990 — 2000
Wipro Technologies June 2011 - Present
Wipro June 2010 - Present
Wipro BPO 2008 - 2011
Skills
Resource Management, Recruiting, Requirements Analysis, Contract Recruitment, Talent Management, Staffing Services, Project Delivery, Program Management, Business Analysis, Employee Engagement, Outsourcing, Workforce Management, Leadership, Training, Vendor Management, Resourcing Strategies
Education
Kendriya Vidyalaya 2001 — 2011
Vignan Institute of Technology & Science 2003 — 2007
B.Tech, Mechanical Engineering
Infosys July 2015 - Present
Infosys November 2014 - July 2015
Infosys January 2013 - October 2014
Infosys July 2011 - December 2012
Infosys BPO Ltd October 2010 - July 2011
Infosys BPO Ltd October 2009 - September 2010
Infosys BPO Ltd June 2007 - September 2009
Wipro BPO June 2004 - June 2005
Skills
Microsoft Dynamics, Axapta, Requirement..., Software Implementation, Software Consulting, ERP, Supply Chain, Logistics, Software Project..., Business Analysis, Pre-sales, Requirements Analysis, Solution Architecture, Requirements Gathering, SDLC, Business Process Design, Microsoft Dynamics AX, Business Development, Management
Education
International Management Institute - IMI 2005 — 2007
P.G.D.B.M, Marketing & Systems
Delhi University 2000 — 2004
Bachelors of Information Science, Computer Science
Kulachi Hans Raj Model School 1998 — 2000
Physics, Chemistry & Mathematics
Wipro BPO 2011 - 2012
RYLA Inc. January 2009 - August 2011
Education
Bauder College 2001 — 2003
Associate of Arts (A.A.), Graphic and Printing Equipment Operator, General Production
National Christian Foundation May 2012 - Present
Wipro BPO January 2010 - December 2011
Alcatel-Lucent July 2006 - December 2009
Lucent Technologies November 2002 - July 2006
Lucent Technologies October 1997 - November 2002
AT&T 1995 - 1997
AT&T 1993 - 1995
AT&T 1989 - 1993
AT&T 1988 - 1989
Skills
Team Leadership, Training Experience, Administration, Process Improvement, Team Building, Customer Service, Budgeting, Problem Solving, Customer Relations, Collections, Budgets, Program Management, Vendor Management, Analysis, Leadership, Strategic Planning, Telecommunications, Public Speaking, Accounting, Training, Project Management, Networking, Invoicing, Management, Account Reconciliation, SAP, Account Management, System Administration, Time Management, CRM, Coaching, Procurement
Education
Mercer University - Stetson School of Business and Economics 1990 — 1991
MBA, Management
Kutztown University of Pennsylvania 1982 — 1983
B.S., Accounting
Lehigh County Community College 1979 — 1981
Associates, Secretarial Science
Best Electric Co. November 2014 - Present
Student Placement Services Inc. May 2011 - October 2014
Best Electric Co. December 2010 - April 2011
Laura Canada December 2010 - December 2010
M & M Plating Inc. September 2010 - December 2010
Dell July 2008 - December 2009
Wipro BPO July 2007 - February 2008
Skills
Management, Talent Acquisition, Program Management, Training, Team Management, Performance Management, Customer Service, Time Management, Software Documentation, Business Analysis, Coaching, Human Resources, Employee Training, Business Process..., BPO, Team Leadership, Teamwork, Payroll, Call Centers, MIS, Employee Relations, Project Planning, Management Consulting, Sourcing, Business Strategy, Screening, Talent Management, Operations Management, Business Development, Employee Engagement, Technical Support, Leadership, Vendor Management, Team Building, System Administration, Technical Recruiting, HRIS, Strategic Planning, Change Management, Project Management, HR Policies, Leadership Development, Outsourcing, Organizational..., Recruiting, Microsoft Office, CRM, Interviews, Process Improvement, Service Delivery
Education
Georgian College 2010 — 2010
Certificate, Human Resources Management
Lala Lajpat Rai Institute of Engineering and Technology 2003 — 2007
B Tech, Computers
BCM Sr Secondary School 2001 — 2003
non medical
Sacred Heart Senior Secondary School 1988 — 2001
Cosmic-I LLC 2009 - July 2011
Cosmic-I LLC 2007 - 2009
UST Global 2006 - 2007
UST Global 2005 - 2006
Accenture, Chennai April 2005 - September 2005
Wipro BPO January 2005 - April 2005
Bharat Planet Consulting Ltd 2004 - 2005
Sutherland Global Services 2003 - 2004
Amrutanjan International Call Center 2001 - 2003
STG International Limited 2000 - 2001
Skills
CRM
Education
Bharathidasan University 1996 — 2000
BE, Computer Science
Universty of Rochester, Highland Hospital May 2012 - December 2012
ICICI Bank Ltd January 2009 - November 2011
Wipro BPO June 2007 - March 2008
Skills
Retail Banking, Banking, Finacle, Branch Banking, Credit, Commercial Banking, Cross Selling, Core Banking, Credit Analysis, KYC, Remittances, Team Management, Relationship Management, Wealth Management, Analysis, CRM, Business Analysis
Education
Manipal Academy of Higher Education 2008 — 2009
Post graduate diploma, Banking and Financial Support Services
Birla Institute of Technology 2002 — 2007
Master's degree, Biotechnology
Wipro October 2012 - Present
Wipro January 2003 - Present
Wipro October 2009 - October 2012
Wipro June 2007 - October 2009
Wipro BPO January 2003 - June 2007
Skills
Business Analysis, Transition Management, Process Consulting, Software Project..., PMO, PMP, Solution Architecture, Requirements Analysis, SDLC, Requirements Gathering, Global Delivery, IT Strategy, Business Process..., Business Process Design, Pre-sales, Business Process, Resource Management, Service Delivery, Offshoring
Education
Madurai Kamaraj University 1995 — 1998
BSc, Chemistry
Capital One August 2012 - Present
Infosys Technologies Ltd 2005 - August 2012
Client - Bank Of America January 2008 - 2012
Wipro BPO July 2005 - November 2005
Skills
HDFS, MapReduce, Hive, Apache Pig, MongoDB, Python, Sqoop, Ab Initio, Leadership, Enterprise Architecture, Agile & Waterfall..., Business Intelligence, Technical Leadership, Agile Methodologies, Technical Consultation, ETL, Datastage, Informatica, Data Warehousing, Teradata, ETL Tools, Cross-functional Team..., Oracle and Teradata DB..., SAP, Shell Scripting, Control-M, Unix, Unix Shell Scripting, DB2, C++, Scrum, Oracle, Requirements Analysis, SDLC
Education
Maharshi Dayanand University 2001 — 2005
Bachelor of Engineering (B.E.), Computer Science, 75
Modern Public School, Bhiwadi
GENPACT LLC July 2010 - Present
Wipro BPO October 2009 - June 2010
WNS June 2006 - September 2009
WNS Global Services June 2006 - 2009
GENPACT 2001 - 2006
D K JAIN Chart Co June 1998 - December 1998
Skills
BPO, Outsourcing, Operations Management, Management, Process Improvement, Transition Management, MIS, Six Sigma, Team Management, Process Excellence, Leadership, Vendor Management, Negotiation, Training, Service Delivery, Lean Manufacturing, Quality Control, Business Analysis, Process Optimization, Analytics, Recruiting, SAS, Project Delivery, Pre-sales, ERP, Manual Testing, SAP, HRIS
Education
Amity Business School 1999 — 2001
Amity Business School 1999 — 2001
Birla Vidya Mandir 1988 — 1993
AISCE, Class X
Wipro BPO October 2012 - Present
Serco June 2009 - July 2012
Tech Mahindra (formerly Mahindra Satyam) January 2008 - June 2009
SITEL April 2006 - August 2007
IBM Global Services, Business Transformation Outsourcing July 2004 - March 2006
Sutherland Global Services February 2001 - June 2004
IBM India Limited 1996 - 2001
WIPRO Infotech Limited 1990 - 1996
Skills
Sales, Demand Generation, Positioning, BPO, Business Process, Solution Selling, Strategy, Customer Satisfaction, Relationship Management, Financial Services, Vendor Management, Outsourcing, Management, CRM, Business Development, IT Service Management, Program Management, Strategic Partnerships, Operations Management, Pre-sales, Service Delivery, Business Strategy, SaaS, Leadership, Sales Operations, Professional Services, New Business Development, Sales Process, Telecommunications, Direct Sales, ERP, Go-to-market Strategy, Solution Architecture, E-commerce, Team Management, Business Alliances, Offshoring, Transition Management, Business Transformation, Mobile Devices, Consulting, Business Intelligence, IT Strategy, Business Process..., Global Delivery, Business Analysis, Enterprise Software, Analysis, Risk Management, IT Outsourcing
Education
College of Engineering, Trivandrum 1985 — 1990
B.Tech, Mechanical Engineering
University of Kerala 1985 — 1990
B.Tech(Mechanical), Mechnical Engineering
PNC August 2014 - Present
PNC Financial Services July 2012 - August 2014
PNC Financial Services November 2007 - July 2012
Siemens Medical Solutions September 2006 - September 2007
Drexel University September 2005 - December 2006
Wipro BPO 2003 - 2003
ESP Interactive Ltd. June 1999 - February 2002
Skills
Business Analysis, Portfolio Management, Financial Analysis, Requirements Gathering, Analysis, Visio, Asset Management, Management, Data Analysis, Systems Analysis, Forecasting, Wealth Management, SharePoint, SQL, User Acceptance Testing, Microsoft Excel, Options Strategies, Excel, Budgeting, Training & Development, Prototyping, Software Project..., Agile, System Testing, Fixed Income Research, Equity Research, ETFs, Asset Allocation, Portfolio Analysis, Goal Based Investing, Social Media, WebSphere Portal, Client Services, Client Profiling, Webservices, Quality Assurance, Production Support, Separately Managed..., Unified Managed..., Data Mapping, Distributed Systems, Consultancy, Agile Methodologies, Pre-trade Compliance, Reg 9, Regression Testing, OBIEE, Financial Services
Education
Drexel University - College of Business and Administration 2005 — 2007
Master of Business Administration (M.B.A.), Accounting and Finance
University of Mumbai 2004 — 2005
Master's degree, Business/Commerce, General
New Directions Center for Adult Autism May 2014 - Present
Jewish Family & Career Services of Atlanta May 2013 - Present
Wipro BPO February 2010 - August 2012
Wipro Technologies October 2009 - February 2010
Restaurant Associates/Wolfgang Puck November 2005 - June 2009
Skills
Customer Service, Employee Training, Team Building, Recruiting, Leadership, Leadership Development, Organizational..., Operations Management, Strategic Planning, Management, Public Speaking, Project Management, Management Consulting, Coaching, Employee Benefits, Event Management, Event Planning, Marketing, Program Management, Research, Social Media, Training
Education
Capella University 2011 — 2015
PhD, Human Services Specialization in Social and Community Service
Capella University 2008 — 2011
Masters, Human Services (Social and Community Services)
Grambling State University 1994 — 1997
Bachelors, Psychology
Xerox HR Services 2014 - Present
Dell March 2013 - May 2014
Wipro BPO March 2012 - March 2013
OptumInsight July 2011 - March 2012
Wipro BPO October 2008 - July 2011
Convergys 2006 - 2008
Hewitt Associates August 1999 - July 2005
Everest Group May 2004 - May 2005
Consumer Credit Counseling Service 1991 - 1994
Skills
BPO, Outsourcing, Project Management, Organizational..., Process Improvement, CRM, Strategic Planning, Cross-functional Team..., Employee Benefits, Human Resources, Management, Program Management, Strategy, Business Process, Leadership
Education
Lamar University 1984 — 1989
Bachelor of Science (B.S.), Business/Corporate Communications
Affinion Group June 2010 - Present
Wal-Mart May 2008 - February 2010
Stern Stewart & Co. May 2007 - April 2008
American Express August 2005 - April 2006
Wipro BPO November 2002 - August 2005
Skills
Corporate Finance, Strategy, Analytics, Team Management, Cross-functional Team..., Business Process..., Management Consulting, Analysis, Leadership, Management, Financial Analysis, Forecasting, Data Analysis, Finance, Strategic Planning, Valuation, Accounting, Financial Modeling, Business Analysis
Education
Indian School of Business 2006 — 2007
Post Graduate Program in Management, Finance & Strategy
The Institute of Chartered Accountants of India 1999 — 2002
Chartered Accountant, Accounting and Finance
US Army June 2011 - Present
SmartDispatching.com July 2013 - Present
SkreetGuru.com January 2014 - Present
Lohia Starlinger Ltd. November 2010 - May 2011
US Software Corp. March 2007 - September 2009
FIS September 2004 - February 2007
Wipro BPO 2003 - 2004
Fi-es Systems Pvt Ltd 2002 - 2002
Antraweb Technologies Pvt. Ltd. 2000 - 2001
Airtravel Enterprises India Ltd 1998 - 2000
Skills
Army, Military, Inspection, Continuous Improvement, Program Management, Process Improvement, Defense, Aviation, Problem Solving, Scheduling, Weapons, Helicopters, Engineers, Assembly, Mission, Operation, Management, Process Management, IT Service Management, Leadership, Strategic Planning, Manufacturing, Outsourcing, IT Strategy, Business Analysis, IT Operations, ITIL, Vendor Management, BPO, Quality Assurance, Project Portfolio..., Integration, Six Sigma, PMP, Project Management, Consulting, Operations Management, Business Intelligence, Process Scheduler, Business Development, Business Process..., Service Delivery, Requirements Analysis, Team Building, Team Management, CRM, Team Leadership, Project Planning, Testing, MIS
Education
United States Army Aviation Logistics School (USAALS) 2011 — 2011
AH64-D Armament / Avionics / Electrical Systems Repair, Avionics Maintenance Technology/Technician
Turner School of Construction Management 2008 — 2008
Licence, Construction Management
Annamalai University 1993 — 1996
BBA, Business Administration
K.C. College of Management Studies 1993 — 1994
Diploma, Travel & Tourism
College of Engineering, Trivandrum 1987 — 1992
B Tech, Civil Engineering
Alliance Française 1988 — 1991
Diplôme Supérieur, Civilisation
Wilson College, Mumbai 1985 — 1987
JC, Science
St. Francis D'Assisi High School, Mumbai 1975 — 1985
Embry Riddle Aeronautical University-Worldwide
Bachelor of Science (B.S.), Technical Management (MIS)
Cognizant Technology Solutions April 2013 - Present
Cognizant Technology solutions January 2007 - Present
Wipro BPO August 2006 - December 2006
Skills
Requirements Analysis, Lotus Notes, Oracle, Requirements Gathering, Software Development, Management, SharePoint, SDLC, Pre-sales, PL/SQL, Software Project..., Business Analysis
Education
Doctor Babasaheb Ambedkar Marathwada University 2002 — 2006
B.E, Electronics & Telecommunication
Wipro BPO January 2006 - May 2006
St. Paul's High School July 2005 - October 2005
St. Thomas Day School May 2005 - June 2005
St. Thomas Girls' School May 2004 - October 2004
B M English School August 2003 - December 2003
St. Thomas Girls' School May 2001 - November 2001
Education
Madurai Kamaraj University 2002 — 2005
M.Com, Commerce, Business Maths, Tax, Costing, Bus. Economics
University of Calcutta 1998 — 2001
B.Com, Accountancy, Costing, Income Tax, B. Economics, B Maths, Commerce
Wipro BPO 2014 - Present
ISGN 2013 - 2014
LenderLive Network, Inc. 2010 - 2013
Interthinx / First American 2008 - 2010
Lehman Brothers 2006 - 2008
H&R Block 2001 - 2006
Superior Bank 2000 - 2002
Bank of America, f/k/a Countrywide Financial Corporation 1999 - 2000
Citi 1994 - 1999
ITT 1990 - 1993
Skills
Leadership, Loans, Mortgage Lending, Credit, Loan Origination, Banking, Mortgage Banking, Credit Analysis, Portfolio Management, Risk Management, Underwriting, Financial Services, Credit Risk, Investments, Finance, Financial Analysis, Relationship Management, Executive Management, Valuation, Asset Managment, Sales, Strategic Partnerships, Business Development, Operations Integration, Management, Residential Mortgages, Process Improvement, Operations Management, CRM, Sales Management, FHA, Strategy, Strategic Planning, Call Centers, B2B, Refinance, Team Building, Training, Team Leadership, Sales Process, Coaching, Loan Servicing, Direct Sales, Asset Management, Sales Operations, Analytics, Marketing, Cross-functional Team..., Outsourcing, Loss Mitigation
Education
Northwood University
BBA, Management, Marketing, Banking
University of Michigan - Stephen M. Ross School of Business
Banking and Finance
Central Michigan University
Banking & Finance
University of Oklahoma
Graduate School (CLS), Banking and Finance (Commercial Lending)
SUNYIT January 2014 - May 2014
Unisys Global Services India July 2012 - December 2013
Wipro BPO September 2011 - May 2012
Skills
HTML, Java, Microsoft Office, SQL, JavaScript, Ruby, Ubuntu, Ruby on Rails, CSS, IBM Rational Tools, PostgreSQL, Github, Git, jQuery
Education
State University of New York Institute of Technology at Utica/Rome 2014 — 2015
Master's degree, Computer and Information Sciences, General
Jawaharlal Nehru Technological University 2007 — 2011
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
Anthem, Inc. November 2013 - December 2014
Wipro BPO July 2011 - November 2012
SageRyder, Inc. 2008 - 2009
SageRyder, Inc. 2007 - 2008
Spectrum Services 2004 - 2007
Skills
Medical Terminology, CPT, ICD-9, ICD-10, Claims Resolution, Invoice Processing, Order Processing, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Windows, Training, Invoicing, Call Centers, Software Documentation, Accounts Payable, NetSuite, Quality Assurance, Employee Benefits, Customer Service, HIPAA, Data Entry, Claim, Insurance, Healthcare, Policy, Medical Coding
Education
Georgia Perimeter College 1998 — 1999
General Studies
IGATE April 2015 - Present
IGATE January 2014 - April 2015
IGATE April 2011 - December 2013
Patni Computer Systems July 2010 - April 2011
Patni Computer Systems December 2008 - June 2010
Wipro BPO August 2005 - November 2008
vCustomer April 2002 - July 2005
Skills
Service Delivery, Six Sigma, ITIL, Business Process..., Program Management, Consulting, Transition Management, Process Excellence, Business Intelligence, Project Management, Infrastructure..., Operational Excellence, Process Management, Team Management, Process Improvement, ERP, Performance Management, Operations Management, CRM, Cross-functional Team..., Management, Management Consulting, Leadership
Education
Massachusetts Institute of Technology
Entrepreneurship 101: Who is your customer?, Certificate
Amity University Delhi
Master of Business Administration (M.B.A.), International Business
Jeppesen, a Boeing Company March 2015 - Present
ProLogic ITS May 2014 - Present
CCH, a part of Wolters Kluwer October 2013 - May 2014
Wipro BPO April 2012 - November 2013
DIRECTV October 2007 - April 2012
Skills
Troubleshooting, Technical Support, Help Desk Support, Active Directory, Call Centers, Networking, Windows XP, Computer Hardware, Customer Satisfaction, Windows 7, Operating Systems, Windows Server, Laptops, Servers, Software Installation, Team Leadership, Vendor Management, BMC Remedy, Incident Management, ITIL, SharePoint Server, IIS, InfoPath, ASP.NET, Microsoft Exchange, Powershell, LDAP, Oracle Applications, Web Applications, Office 365
Education
Ga Periemeter 2003 — 2005
Computer Science
Georgia Perimeter College 2003 — 2005
Computer Science
Carter's OshKosh B'gosh June 2014 - Present
Wipro BPO November 2013 - Present
Wipro BPO April 2012 - November 2013
Wipro BPO November 2010 - April 2012
Georgia Southern Tellacounseling August 2009 - May 2010
AllEmbracing May 2009 - August 2009
Georgia Southern University May 2009 - August 2009
Ericecon Associates May 2008 - August 2008
Rock brook Camp for Girls May 2006 - August 2006
Converse College Tellacounseling January 2006 - May 2006
Skills
Pdf, Customer Service, Social Media, Microsoft Office, PowerPoint, Public Speaking, Teamwork, Catalogs, Event Planning, Public Relations, Social Networking, Editing, Blogging, Creative Writing, Event Management, Facebook, Healthcare, Human Resources, Leadership, Marketing, Social Media Marketing, Time Management, Training
Education
Georgia Southern University 2007 — 2010
General Studies, Math, Education, Theater
St Pius X 2001 — 2005
High School, High School/Secondary Diploma Programs
DeKalb County Government May 2013 - Present
Greater Harvest Church January 2005 - Present
Lenovo February 2013 - May 2013
Wipro BPO October 2012 - February 2013
Warranty Corporation of America May 2007 - October 2012
IBM 2005 - 2007
Skills
Service Delivery, Sla, Call Center, Workforce Management, Technical Support, Active Directory, Microsoft Exchange, Windows Server, XP, Troubleshooting, Incident Management, DNS, Vendor Management, Servers, Avaya, Operating Systems, Laptops, Windows 7, Computer Hardware, Software Installation, Lotus Notes, Switches, Help Desk Support, Network Administration, Windows, Routers, Microsoft Office, Information Technology, Windows XP Pro, Wireless, Desktop Computers, Remote Desktop, Business Process, Software Documentation, VPN, Software, DHCP, Networking, Training, System Administration, Call Centers, Network Security, Printers, Process Improvement, Windows XP
Education
Florida A&M University 1987 — 1991
Lake Mary High School 1984 — 1985
Seminole High School 1982 — 1984
Croons High School 1981 — 1982
Hewlett-Packard 2014 - Present
Avaya 2014 - 2014
Avaya 2012 - 2014
Avaya 2008 - 2011
Wipro BPO 2008 - 2008
Vijay Institue of Math and Sciences 2004 - 2008
Skills
Avaya, ITIL Service Strategy, Service Delivery, Service Delivery..., Project Management, Telecommunications, Unified Communications, IP, SIP, Troubleshooting, Telephony, CTI, Contact Centers, VoIP, Switches, H.323, IVR, Call Center, QoS, Linux, SQL, VMware, TCP/IP, Call Centers, Microsoft SQL Server, Avaya IP Telephony, Cisco Technologies, WAN, C, C++, IP Networking, Avaya PBX, Microsoft Office 2007, LAN-WAN, ISDN, Technical Support, Voice Mail, Networking, Contact Centre, Project Portfolio..., SQL Server, Verint, Routing, ACD, Wireless, Routers, MPLS, TDM, Avaya Technologies
Education
Centennial College 2011 — 2012
Post Graduate Diploma, Project Management
Osmania University 2004 — 2008
B.E, Electrical and Electronic Engineering
Metlife Global Operations Support Center July 2014 - June 2015
IBM June 2012 - June 2014
Steria India Ltd October 2008 - May 2012
Wipro BPO July 2006 - October 2008
Skills
Service Delivery, ITIL, Incident Management, IT Service Management, Active Directory, Sla, Infrastructure, ITIL v3 Foundations..., Problem Management, Service Desk, ITIL Process, Service Management, Customer Service, CMDB, Troubleshooting, IT Outsourcing, IT Operations, Vendor Management, Service Improvement, ITIL Certified, Transition Management, BMC Remedy, IT Management, Service Desk Management, Process Improvement, Service Delivery..., Data Center, ITIL Process..., Risk Management, Risk Assessment, Team Management, Creative Problem Solving, Process Engineering, SLA
Education
Delhi University 2004 — 2008
Bachelor of Commerce (Pass), Ecomomics, Accountancy & Business Studies
St Michael School, New Delhi
Wipro BPO 2012 - Present
Kohl's Department Stores November 2011 - June 2012
Skills
Customer Service, Information Technology, Troubleshooting, Computer Maintenance, Computer Hardware...
Education
Albany Technical College 2010 — 2012
Associates, Computer Information Systems
DIRECTV April 2013 - Present
T-Mobile October 2012 - March 2013
Microsoft January 2012 - July 2012
HyperQuality March 2011 - December 2011
American Express May 2010 - December 2010
Amtrak (IT Works! Inc) October 2009 - April 2010
CXI June 2005 - September 2009
Wipro BPO December 2004 - May 2005
Skills
SDLC, Business Analysis, CRM, Cross-functional Team..., Business Process, Product Management, Project Management, Quality Assurance, Scrum, Management, Business Development, Testing
Education
Kumaun University 2002 — 2005
Bachelors, Economics
CBS Corporation August 2015 - Present
Intelliteach March 2013 - August 2015
Wipro BPO February 2012 - March 2013
Hater's Inc December 2009 - April 2010
Network Services Plus April 2009 - December 2009
United States Army July 1999 - July 2003
552nd Signal Company June 2000 - December 2000
Skills
Security, Telecommunications, Data Center, Software Installation, Microsoft Exchange, Cisco Technologies, Active Directory, Routers, Disaster Recovery, VMware, Training, Networking, Windows Server, Troubleshooting, Citrix, Customer Service
Education
New Horizons Computer Learning Center
Comptia Certs
DeVry University
Associate of Science Degree, Electronics and Computer Technology 2006
United States Army
String Real Estate Information Services May 2015 - Present
Auxis March 2013 - December 2014
Quatrro 2005 - 2013
Wipro BPO 2003 - 2005
Wipro Spectramind 2000 - 2003
Arthur Andersen 1992 - 2000
Digital Equipment Corporation January 1983 - June 1992
Federal Aviation Administration 1980 - 1983
Skills
Business Development, BPO, Offshoring, Leadership, Sales, Coaching, Outsourcing, Vendor Management, CRM, Lead Generation, Strategic Partnerships, Team Management
Education
Southern New Hampshire University 1984 — 1987
MBA, Business
Daniel Webster College 1978 — 1980
Bachelor, Aviation
Florida Institute of Technology 1976 — 1977
Associate, Transportation Technology
Cisco April 2014 - Present
Cisco Systems May 2011 - April 2014
Nokia March 2011 - May 2011
JSR Micro, Inc. June 2008 - March 2011
Techpoint November 2007 - June 2008
Louisiana Tech University July 2007 - November 2007
Louisiana Tech University June 2006 - June 2007
Louisiana Tech University August 2005 - June 2006
Wipro BPO January 2004 - August 2005
Skills
Cisco Catalyst Switches, Cisco IOS, CCNA, Routing, Switches, Network Engineering, Routers, BGP, Catalyst Switches, EIGRP, TCP/IP, OSPF, Cisco Technologies, WAN, VPN, Firewalls, Routing Protocols, Networking, QoS, Network Architecture, IP, Cisco Routers, MPLS, Ethernet, VLAN, VoIP, LAN-WAN, RIP, Troubleshooting, Security, Servers, Windows Server, SNMP, Active Directory, Switching, Cisco ASA, Hardware, Load Balancing, LAN Switching, Frame Relay, STP, HSRP, Network Security, Network Design, Testing, High Availability, HP, Data Center, CCNP
Education
Louisiana Tech University 2005 — 2007
MS, Electrical
Kendriya Vidyalaya 1990 — 2000
Confidential April 2014 - Present
CloudFuze January 2013 - December 2013
H.I.M. On Call July 2011 - January 2013
Wipro BPO September 2007 - May 2011
Wipro BPO September 2008 - April 2009
Wipro BPO September 2007 - September 2008
Skills
Team Management, Six Sigma, Management, CRM, Training, Software Documentation, Risk Management, MIS, Vendor Management, Resource Management, Team Leadership, Outsourcing, Call Centers, Operating Systems, Microsoft Office, Subject Matter Experts, Project Planning, Team Building, Service Delivery, BPO, Program Management, Requirements Analysis, Change Management, Customer Satisfaction, Transition Management, Sla, IT Strategy, Sales Management, International Sales, B2B
Education
Andhra University 2012 — 2015
Master’s Degree, Business Administration and Management
Al - Ameer Engg. Collge 2003 — 2007
Bachelor of Technology (B.Tech.), Information Technology
Timpany 1988 — 1998
Global systems LLC May 2015 - Present
Next Level Business Services, Inc. November 2013 - February 2015
Next Level Business Services, Inc. March 2012 - November 2013
HCL Technologies August 2010 - February 2012
Wipro BPO September 2009 - July 2010
Travelport April 2007 - August 2009
Skills
Recruiting, Benefits Negotiation, Sourcing, Applicant Tracking..., Talent Acquisition, Human Resources, Technical Recruiting, Screening, Contract Recruitment, Employee Relations, Vendor Management, Staffing Services, Internet Recruiting, Team Management, Screening Resumes, Interviews, IT Recruitment, Staff Augmentation, Resource Management, Executive Search, Business Development, Joining Formalities, Employee Engagement, Permanent Placement, Boolean Searching, Employee Referral..., Temporary Placement, E-recruitment, Networking, Talent Management, Job Fairs, CRM, Temporary Staffing, RPO, Recruitments, SDLC, Employer Branding, College Recruiting, Recruitment Advertising, HRIS, HR Consulting
Education
Kumaun University
Bachelor of Commerce (B.Com.), Commerce
DAV
+2
SHPS
high school
A-lign March 2015 - Present
Habif, Arogeti & Wynne,LLP June 2014 - February 2015
Crowe Horwath LLP August 2013 - July 2014
Wipro BPO June 2010 - June 2011
Mirant Corporation June 2008 - December 2008
Skills
ITGC, SOX 404, Logical Security, Physical Security, SSAE 16, Change Management, Gramm-Leach-Bliley, Business Continuity..., Disaster Recovery, Wire Transfers, IT Operations, Project Management, Accounting, Auditing, Access, Finance, Financial Analysis, Financial Reporting, IT Audit, Internal Audit, Internal Controls, Sarbanes-Oxley Act, Security
Education
Southern Polytechnic State University 2011 — 2013
Master's degree, Information Technology
Kennesaw State University 2004 — 2009
Bachelor of Business Administration (B.B.A.), Accounting
Baptist High School
Cognizant January 2015 - Present
Cognizant December 2012 - December 2014
Wipro BPO April 2012 - November 2012
Wipro BPO December 2008 - March 2012
Infosys BPO Ltd. August 2007 - November 2008
Infosys BPO Ltd October 2006 - July 2007
Infosys BPO Ltd October 2005 - September 2006
Infosys BPO Ltd March 2004 - October 2005
Dell International Services January 2003 - February 2004
Skills
Team Management, BPO, Transition Management, Pre-sales, Offshoring, Outsourcing, Telecommunications, Project Planning, Program Management, Business Analysis, Business Transformation, Process Improvement, MIS, Quality Assurance, BPO Project & Program..., Process Consulting, Change Management, Requirements Analysis, Performance Management, Transition, Project Implementation, Project Budgeting, Communications..., Escalation Management, Crisis Management, Business Process..., Due Diligence, Employee Rebadging, Customer Relations, PMO, Outsourcing feasibility..., Quality Management, Process Mapping, Process Optimization, Operations Management, Profit Center Management, Transitions, Process Migration, Budgeting, People Management, SLA, Process Engineering, Solution Design, Management Consulting, Knowledge Management, Customer Satisfaction, Stakeholder Management, Risk Management, Account Management
Education
Madurai Kamaraj University 1998 — 2002
Bachelor of Engineering, Information Technology
Seventh Day Adventist High School, Madurai, Tamil Nadu 1997 — 1998
High school, Computer Science
Rosary High School, Baroda, Gujarat 1995 — 1996
Secondary School, General Studies
McKesson Health IT April 2015 - Present
CINC Systems, LLC October 2014 - April 2015
ista North America February 2014 - October 2014
Wipro BPO June 2013 - February 2014
Wipro BPO 2012 - 2013
Skills
Operating Systems, CompTIA, Microsoft Office, Microsoft Excel, Data Analysis, MIS, KPO, BPO, Service Delivery, IT Service Delivery, Business Process..., Call Centers, Windows XP, Process Improvement, Technical Support, Operations Management, Business Analysis, Avaya, Outsourcing, Management, Team Management, Analysis, Business Strategy, Customer Satisfaction, Access, Software Documentation, Databases, Networking, Quality Assurance, Vendor Management, Troubleshooting, Windows 7, Telecommunications, SQL, Business Process, Software Development, HTML, Social Networking, MySQL, Web Development, Help Desk Support, Testing, Requirements Analysis, Recording, Microsoft SQL Server, CRM, Business Intelligence, IT Operations, Data Warehousing, Oracle
Education
Fayette County High School
High School Diploma
Atlanta Technical College
Electronics Technology
Allconnect Order Operations AgentAllconnectFebruary 2014 - April 2015
Wipro BPO April 2013 - September 2013
LogistiCare March 2012 - March 2013
Skills
Accounting Applications, Typing, 10 Key, Microsoft Word, Microsoft Excel, QuickBooks, Oracle, Web Design, Outlook, CRM, Project Visioning, Customer Service, Call Centers, Team Building, Problem Solving, Critical Thinking
Education
Chattahoochee Technical College 2012 — 2016
Global Ground Transportation June 2015 - Present
Cypress-Fairbanks I.S.D. March 2015 - Present
SocialMadeSimple December 2014 - January 2015
ShoeBrats.com June 2014 - December 2014
GroupM April 2012 - March 2014
Dentsu Marcom Pvt. Ltd. April 2011 - May 2011
Greenpeace October 2010 - November 2010
Instincts Advertising February 2009 - April 2009
Webchutney Studios March 2008 - July 2008
Wipro BPO January 2004 - January 2008
Skills
Social Media Marketing, Social Media, Advertising, Market Research, Online Marketing, Facebook, CRM, Customer Service, Microsoft Office, Social Networking, Digital Marketing, Blogging, Writing, Digital Strategy, Photoshop, Management, Strategy, Digital Media, Content Writing, Google Adwords, Team Leadership, Teamwork, Public Relations, Training, Business Development, Brand Management, Content Development, Online Advertising, SEM, Marketing, New Media, Mobile Marketing, Copywriting, Corporate Communications, Creative Writing, Editing, Integrated Marketing, Team Management, Marketing Strategy, SEO, Google Analytics, Web Analytics, Marketing Research, Strategic Planning, Content Management, Content Strategy, Community Management, Marketing Communications, Social Influence, Social Media Measurement
Education
Symbiosis Institute of Media & Communications 2010 — 2012
MBA
Indira Gandhi National Open University 2007 — 2008
ADCA
Indira Gandhi National Open University 2001 — 2006
BCA
Kendriya Vidyalaya 1998 — 2000
XII
Sir J. J. Girls' High School 1992 — 1998
X
KaVo Kerr Group October 2013 - Present
DEXIS March 2013 - October 2013
Wipro BPO March 2012 - March 2013
Global Insulation & Fireproofing Inc January 2008 - March 2012
Carden Heating and Air May 2005 - February 2008
Skills
Windows 7, Windows XP, LAN-WAN, Operating Systems, Networking, Active Directory, Troubleshooting, Windows Server, Microsoft Exchange, Linux, Hardware, XP, Laptops, Security, Software Installation, Technical Support
Education
ITT Technical Institute 2009 — 2012
CNS, CCNA, Microsoft Server, Linux Administration
ITT Technical Institute-Kennesaw
State Farm June 2014 - March 2015
Wipro BPO May 2013 - June 2014
WIPRO, Inc June 2012 - April 2013
Skills
BPO, Employee Benefits, Insurance, Claim, MIS, Call Centers, Time Management, Data Analysis, Transition Management, Workforce Management, Performance Management, Process Improvement, CRM, Team Management, Management, Vendor Management, Customer Satisfaction, Leadership, Microsoft Office, Customer Service, Training
Education
Georgia Perimeter College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
athenahealth June 2015 - Present
Atlanta Center for Reproductive Medicine March 2014 - June 2014
Wipro BPO May 2013 - March 2014
Clemson Elementary School August 2009 - December 2012
O’Charley’s Restaurant March 2011 - October 2011
Floyd Medical Center May 2009 - August 2009
Kodak at Stone Mountain Park March 2008 - August 2008
St. Thomas More Catholic School October 2007 - February 2008
Horizon's Atlanta July 2006 - August 2007
Skills
Teaching, Tutoring, Lesson Planning, PowerPoint, Microsoft Word, Research, Customer Service, Fundraising, Classroom, Public Speaking, Non-profits, Event Planning, Program Development, Data Entry, Administrative..., Interpersonal Leadership, Interdepartmental..., Microsoft Excel, Microsoft Publisher, Document Management, Baking, Personnel Supervision, Fast Paced Environment, Facebook, Nonprofits, Training, Leadership, Spanish, Time Management, Social Networking, Microsoft Office, Data Analysis, Blogging, Editing, Sales, Social Media
Education
Clemson University 2008 — 2012
Biological Sciences, Biology, English
St. Pius X Catholic High School 2004 — 2008
Diploma
NRI Financial Solutions- America February 2015 - Present
Nomura Research Institute March 2013 - February 2015
Cognizant Technology Solutions August 2012 - February 2013
HCL BPO January 2011 - August 2012
Wipro BPO March 2008 - February 2011
Wipro BPO 2008 - 2008
Wipro BPO 2008 - 2008
Sahara India April 2007 - June 2007
Skills
Pre-sales, Solution Design, Business Analysis, Investment Banking, Capital Markets, Process Mapping, Transition Planning, Solution Architecture, Business Strategy, Product Sales, Business Process Mapping, Equities, Portfolio Management, Vendor Management, CRM, Team Management, Due Diligence, Analysis, Market Research, Competitive Analysis, Business Process, Requirements Analysis, Business Development, Banking, Management, Strategy, Business Process..., Requirements Gathering, Outsourcing, Consulting, Sales
Education
Indian Institute of Planning and Management 2006 — 2008
MBA, Finance, Marketing etc.
International Management Institute 2006 — 2008
MBA-Finance, Finance
University of Calcutta 2002 — 2005
B.Com(Honours), Accountancy, Audit, Tax, Management Accounting.
Matt Martin Real Estate Management 2013 - Present
Turning Point Financial Strategies (Independent Agency of WFG/Transamerica) 2013 - Present
Accenture 2011 - 2013
Wipro BPO 2008 - 2011
Ocwen Financial Corporation 2006 - 2008
Liberty Real Estate Services 2000 - 2006
Bank One 1994 - 2000
Commercial Credit (CitiFinancial) 1992 - 1994
Skills
Strategic Consulting, Vendor Management, Public Speaking, International Management, Outsourcing, Mortgage Lending, Offshoring, Financial Services, Executive Management, Banking, Business Process..., Operations Management, Business Development, Resource Optimization, Operational Process..., Technology Integration, Budgets, Call Centers, Management, Process Improvement, Sales, Sales Management, Strategic Planning, Credit, Analytics, Business Process, Contract Negotiation, Underwriting, Start-ups, Consulting, Strategy
Education
Indiana Wesleyan University
Master of Business Administration (M.B.A.)
Ball State University 1987 — 1992
Bachelor of Science
Ball State University 1987 — 1992
Bachelor of Science
Infosys BPO April 2007 - Present
Wipro BPO July 2002 - April 2007
Skills
BPO, Transition Management, Service Delivery, Team Management, Outsourcing, Sla, Operations Management, Offshoring, Process Improvement, MIS, Performance Management, Employee Engagement, Process Excellence, Management, Training
Education
Symbiosis (SCDL) 2005 — 2007
Master of Business Administration (M.B.A.), Human Resources Development, A
Birla Institute of Technology 1999 — 2002
Bachelors in computer applications (BCA)
DAV JVM Ranchi India 1985 — 1999
Secondary (10th) and Senior Secondary school (12th), Science
Georgetown University August 2014 - June 2015
Kennedy Institute of Ethics Journal July 2012 - August 2014
Kennedy Institute of Ethics May 2011 - February 2013
Georgetown University September 2010 - May 2012
Marymount University August 2009 - September 2010
Wipro BPO April 2009 - August 2009
RuffaloCODY January 2008 - March 2009
University of Chicago Telefund January 2007 - December 2007
Skills
Social Networking, Writing, Online Marketing, Media Production, Email Marketing, Web Design, Editing, Academic Journals, Proofreading, Freelance Writing, Copywriting, Copy Editing, Social Media Marketing, Blogging, New Media, Public Speaking, Publications
Education
Georgetown University 2012 — 2017
Doctor of Philosophy (Ph.D.), Philosophy
Georgetown University 2010 — 2012
Master of Arts (M.A.), Philosophy
University of Chicago 2006 — 2009
Bachelor of Arts (B.A.), Philosophy
University of West Georgia 2004 — 2006
Philosophy, English
DKMRBH Inc September 2012 - Present
BARA Infoware August 2010 - August 2011
Beta Soft Systems November 2008 - August 2010
Wipro BPO April 2004 - March 2008
Cvent April 2008 - 2008
Skills
Recruiting, Screening, Business Development, Internet Recruiting, Sourcing, Technical Recruiting, Vendor Management, Benefits Negotiation, Contract Recruitment, Staffing Services, Screening Resumes, Talent Acquisition, Resource Management, Account Management, Consulting, Networking, Temporary Placement, Executive Search, Staff Augmentation, Business Networking
Education
Delhi University 2004 — 2009
Bachelor of Commerce (B.Com.)
Manav Sthali School
Themesoft Inc. October 2012 - Present
Confidential October 2009 - September 2012
Microsoft December 2006 - December 2007
Aptara 2005 - 2006
Softcell Technologies June 2005 - December 2005
Wipro BPO December 2003 - June 2005
Skills
Pre-sales, Team Management, Project Management, Business Analysis, Vendor Management, Recruiting, Negotiation, Talent Acquisition, Sourcing, Sales, Human Resources, Interviews, Temporary Placement, CRM, Technical Recruiting, Management
Education
Guru Gobind Singh Indraprastha University 2000 — 2004
BIS(Hons), Information Technology
Photovoltaic Reliability Lab (PRL-ASU) March 2015 - Present
Arizona State University September 2013 - August 2014
Arizona State University March 2013 - May 2013
Wipro BPO August 2011 - July 2012
Skills
Matlab, C++, Engineering, Design of Experiments, Labview, Team Leadership, AutoCAD, Quality Control, Lithium-ion Batteries, IC packaging, Fuel Cells, Simulink, Power Electronics, Customer Support, Social Services, Academic Tutoring, Radtherm, Phone Etiquette, OBD Software, SPSS, Jumpstart, Photovoltaics, Power Conditioning, Process Engineering, Validation, Electric Vehicles, PEM fuel cells, Digital Signal..., Analog Circuit Design, Linear Integrated..., Feedback Control Systems, Fuzzy Systems, PCB layout design, Solid State Devices, Wireless Communications..., Microprocessors, RF Engineering, OrCAD
Education
Arizona State University 2012 — 2014
Master's degree, Electrical and Electronics Engineering, 3.59/4
Mohandas College of Engineering and Technology, India 2007 — 2011
Bachelor's degree, Electrical, Electronics and Communications Engineering, 6.32/10
Dyson July 2011 - Present
Vibrant Ideation & Marketing June 2011 - June 2015
George Brown College September 2009 - August 2011
Dell July 2007 - August 2009
Wipro BPO July 2006 - July 2007
Vishwakarma Alloys April 2002 - June 2006
Skills
XP, Project Management, Virtual PC, Process Improvement, Technical Support, Windows Server, Troubleshooting, Time Management, Windows
Education
George Brown College 2009 — 2011
Computer Systems Technician, Computer Hardware
Colony American Homes April 2015 - Present
Veloxexpress July 2014 - Present
Wipro BPO June 2010 - Present
Morneau Shepell March 2014 - May 2014
Wipro BPO June 2010 - March 2014
United HealthCare/Wipro BPO June 2010 - March 2014
Sunoco March 2008 - September 2009
THE ITALIAN OVEN November 2006 - January 2008
CHILI’S RESTAURANT January 2001 - January 2007
BUCKHEAD BREWERY June 2004 - July 2006
Skills
Subject Matter Experts, Customer Service, Supervising, Client Liaison, Medical Terminology, Medical Billing, Medical Coding, Internal Audit, External Audit, Audio Conferencing, Coaching, Management, Following Up, Follow Through, Directing Others, Employee Training, Technical Support, Training, Business Process, Invoicing, Telecommunications, Call Centers, BPO, Workforce Management, Soft Skills, Customer Experience, Teamwork, Insurance, Customer Satisfaction, Escalation, Business, Call Center Development, Team Management, Customer Support, Outsourcing, System Monitoring, Client Co-ordination
Education
Georgia State University 2004 — 2009
Bachelor of Arts (BA), Fine and Studio Arts
Georgia State University
Bachelor of Arts (BA), Studio Art; Studio Art • Marketing • Art Education • Business Administration
Hult International Business School September 2014 - August 2015
Wipro BPO June 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Management, Team Management, Teamwork, Financial Analysis, Business Analysis, Market Research, Business Strategy, Business Development, Microsoft Word, Strategic Planning, Analysis, Public Speaking, Presentation Skills, Data Analysis
Education
Hult International Business School 2014 — 2015
Master's of international business, International Business
SSSIHL 2010 — 2012
Master of Arts (M.A.), Economics
BeachHead Inc. February 2015 - Present
BeachHead Inc October 2012 - Present
Quantum Technology Recruiting September 2010 - October 2012
Keith Bagg IT Search January 2010 - April 2010
Search International August 2006 - August 2008
Wipro BPO October 2003 - May 2006
Education
Seneca College of Applied Arts and Technology 2008 — 2010
Human Resources Management(Co-op)Graduate Certificate
CMC
Diploma in Advanced Software Technology
Delhi University
Bachelors in Commerce
Time Warner Cable March 2012 - Present
Goldman Sachs October 2009 - February 2012
New York Life Insurance Company April 2007 - September 2009
Infosys December 2005 - March 2007
Tata Consultancy Services November 2004 - November 2005
Wipro BPO March 2003 - October 2004
Skills
SQL, ASP, .NET, HTML, CSS, C#, MS-SQL, T-SQL, Framework
Education
Mahatma Gandhi University 2000 — 2003
Master of Computer Applications (MCA), Computer Science
Valsatech Corp February 2014 - Present
Dynamic Vertical Software Pvt. Ltd. May 2012 - November 2012
SYSTIME Global Solutions Pvt. Ltd. May 2007 - April 2012
Wipro BPO October 2005 - January 2007
MAXWELL INDUSTRIES LTD. August 2004 - December 2004
EVEREST HOLOVISIONS LIMITED February 2003 - July 2004
Skills
Business Development, Management, Sales, Marketing, Analysis, Customer Service, Inventory Management, CRM, Team Management, Pre-sales, Time Management, Vendor Management
Education
Institute Of Technology And Management 2007 — 2009
MBA, Marketing
Florida State University August 2013 - Present
Glow Networks July 2010 - March 2013
Florida State University February 2008 - December 2011
Wipro BPO February 2006 - July 2007
Tata Motors May 2003 - June 2003
Skills
Engineering, Matlab, MS Project, Management, Process Improvement, Microsoft Office, Project Management, Microsoft Excel, Troubleshooting, C, Communications Audits, Manufacturing, Research, Kaizen, SolidWorks, Composites
Education
Florida State University 2013 — 2017
Doctor of Philosophy (PhD), Industrial Engineering
Florida State University 2007 — 2010
Master of Science, Industrial Engineering
KIT’s College of Engineering 1998 — 2005
Bachelor of Engineering, Production
Colorado Springs Police Department and City of Colorado Springs Govt. March 2014 - Present
Cisco-TAC August 2009 - July 2013
Tecnova Global India June 2008 - May 2009
Wipro BPO July 2006 - May 2008
Skills
Network Security, Cisco IOS, EIGRP, CCNA, TCP/IP, Switches, CCNP, Routers, Firewalls, QoS, Cisco Technologies, VLAN, Routing, Security, Networking, Routing Protocols
Education
Colorado Technical University 2013 — 2014
Master of Science (MS), Information Technology-Network Management
Delhi University 2005 — 2008
Bachelor of Commerce (BCom), Commerce
ERNST&YOUNG October 2014 - Present
Synechron August 2012 - October 2014
Larsen & Toubro Infotech April 2007 - August 2012
Wipro BPO January 2003 - March 2007
Friends Provident 2003 - 2007
Bajaj Allianz Life Insurance Company Limited July 2001 - January 2003
GE Capital International Services September 1997 - July 2001
Skills
Insurance, Underwriting, Business Analysis, MIS, Reinsurance, Life Insurance, Claim, Team Management, Business Requirements, Requirements Gathering, Business Process, Business Process..., Requirements Analysis
Education
Delhi University 1994 — 1997
Graduation, Commerce
D.T.E.A Senior Secondary School 1983 — 1994
Sr Secondary, Commerce
Bioscape Digital March 2015 - May 2015
Wipro BPO September 2014 - March 2015
Alorica October 2013 - August 2014
Columbus State University August 2012 - August 2013
Columbus State University Housing May 2012 - August 2013
Connett & Associates August 2011 - February 2013
Columbus State University Call Center August 2011 - August 2012
Gerald E Moore & Associates May 2011 - August 2011
Gerald E Moore & Associates May 2010 - August 2010
Skills
Higher Education, Research, Community Outreach, Student Affairs, Public Speaking, Teaching, Event Planning, PowerPoint, Microsoft Office, Nonprofits, Microsoft Word, Program Development, Microsoft Excel, Fundraising, Outlook, Administration, Customer Service, Teamwork, Time Management, Data Entry, Critical Thinking
Education
Columbus State University 2010 — 2013
Bachelor of Science (B.S.), Criminal Justice
Middle Georgia College 2009 — 2010
Undecided, Business Administration, Management and Operations
McEachern Highschool 2005 — 2009
Duel Degree
iGATE May 2013 - Present
Infoway software October 2011 - May 2013
Patni Computer Systems October 2007 - October 2009
Tech Mahindra February 2007 - October 2007
Wipro BPO August 2003 - February 2007
EXL Service November 2001 - July 2003
IBM Global Process Services July 2000 - November 2001
Skills
Service Delivery, BPO, Requirements Analysis, Vendor Management, Transition Management, Team Management, Outsourcing, Global Delivery, ITIL, IT Service Management, Sla, Business Analysis, CRM, Offshoring, PMP
Education
SCDL 2002 — 2004
PGDBA, Human Resources
Delhi University 1997 — 2000
Bachelors, Commerce
New Era Public School
Wipro BPO January 2010 - Present
Alcatel-Lucent January 2000 - December 2009
RaceTrac Petroleum August 1998 - December 1999
Skills
SAP, Oracle 11i, JD Edwards, Oracle
Education
Keller Graduate School of Management of DeVry University 2000 — 2002
MBA, Information Systems
University of Alabama at Birmingham 1987 — 1992
B.S., Accounting
IKS Health March 2015 - Present
Inventurus Knowledge Solutions June 2011 - March 2015
Intelenet Global services December 2008 - June 2011
Intelenet Global Services October 2006 - December 2008
Intelenet Global Services June 2004 - October 2006
Wipro BPO August 2002 - June 2004
Skills
Management, BPO, Gap Analysis, Team Management, Project Management, Project Planning, Transition Management, Offshoring, New Business Development, Service Delivery, Operations Management, Team Building, Process Improvement, Vendor Management, Outsourcing, Call Centers, Leadership, Sla, Business Analysis, Business Process..., Six Sigma, Performance Management, MIS, Workforce Management, Resource Management
Education
Kendriya Vidyalaya 1996 — 2006
University of Mumbai 1997 — 2001
B.E, Computers
CCIT Consulting Services Inc. June 2011 - Present
US Tech Solutions Inc February 2009 - June 2011
Amtex Systems Inc. February 2007 - January 2009
UVI OUTSOURSING SOLUTIONS April 2006 - January 2007
Global Edge (International Call Center) June 2004 - March 2006
Wipro BPO April 2003 - May 2004
Skills
Talent Acquisition, Contract Recruitment, Internet Recruiting, Technical Recruiting, Benefits Negotiation, Team Leadership, Business Development, Operations Management, Screening, CRM, Recruiting, Sourcing, Training, Temporary Placement, Vendor Management, Human Resources, Interviews, Staffing Services, Applicant Tracking..., Temporary Staffing, Leadership, Management, Strategy, Team Management, Staff Augmentation, Executive Search, IT Recruitment, Consulting, Permanent Placement, Team Lead, Managemant, Sales Operations, Permanent Staffing, Service Delivery, Personnel Management, Outsourcing, Screening Resumes, Recruitments, College Recruiting, Information Technology, RPO, Resource Management, Search, Business Process, BPO
Education
Bundelkhand University 2003 — 2006
Bachelor of Arts, English, Political science
St. Pauls
Wipro BPS February 2014 - Present
Wipro BPO August 2009 - Present
Infosys BPO July 2008 - July 2009
Vertex Data Science July 2003 - June 2008
Vertex Data Science April 2005 - February 2006
American Express January 2001 - June 2003
TATA STEEL June 1998 - February 2001
Skills
Business Strategy, Supply Chain, Manufacturing, BPO, Business Transformation, Transition Management, Outsourcing, Change Management, Global Delivery, Global Management, Program Management, Business Planning, Business Process, Vendor Management, Management, Project Management, Business Development, Performance Management, Offshoring, CRM, Strategy, P&L Responsibility, Idea to Execution, Team Management, Process Consulting, Leadership, Business Alliances, P&L Management, Service Delivery, Business Intelligence, Six Sigma, Project Delivery, Shared Services, Analytics, Governance, Operations Management, Business Process..., Cross-functional Team..., Business Process..., PMO, Employee Engagement, Management Consulting, Process Improvement, Pre-sales, Process Management, Operational Excellence, Process Excellence
Education
International Management Institute 1996 — 1998
M.B.A, Marketing
Manipal University 1991 — 1996
B.E, Mechanical
Tephra inc June 2012 - March 2013
ATCS Inc. June 2010 - May 2012
Archents October 2004 - July 2006
Wipro BPO January 2000 - September 2004
Aptech September 1998 - December 1999
Skills
Employee Relations, HRIS, Employment-based..., Performance Management, Organizational..., Benefits Administration, HR Policies, Workforce Planning, Job Descriptions, Payroll, Training, Human Resources, Employee Benefits, Onboarding, Personnel Management, Recruiting, Talent Acquisition, Talent Management, Technical Recruiting, Interviews, Applicant Tracking..., Sourcing, College Recruiting
Education
Institute Of Technology And Management 2001 — 2004
Master of Business Administration (M.B.A.), Human Resources
University of Mumbai
Bachelor’s Degree, Accounting
Citrix SaaS Division December 2006 - Present
Wipro BPO October 2004 - December 2006
Concur Technologies 2000 - 2001
NET EFFECT SYSTEMS 1998 - 1999
Stream International 1993 - 1998
Aldus 1986 - 1993
Skills
Solution Selling, Program Management, Selling, Strategy, SaaS, Sales Process, Change Management, Enterprise Software, Account Management, Telecommunications, Project Management, Management, Business Process, Salesforce.com, Cloud Computing, Management Consulting, Business Development, Strategic Partnerships, Sales Operations
Education
City University of Seattle
BS, Legal Administration
NeoAccel August 2007 - Present
Monster October 2004 - August 2006
Wipro BPO March 2003 - September 2004
spectramind 2002 - 2004
GE Money November 2001 - February 2003
ge countrywide 2001 - 2003
GECIS January 1999 - October 2001
Education
Institute of Management Technology, Ghaziabad 1995 — 1998
MBA
Jadavpur University 1992 — 1995
BA Eng Hons, English
Primary Capital Mortgage, LLC September 2014 - Present
Wipro BPO January 2014 - September 2014
Bank of America October 2011 - October 2013
Countrywide Home Loans May 2007 - October 2011
SouthStar Funding October 2000 - April 2007
Education
Kennesaw State University - Michael J. Coles College of Business 1996 — 1999
Regions Financial Corporation July 2015 - Present
Rutgers University August 2014 - December 2014
Zedpoint June 2010 - October 2010
ideaFloat Technologies November 2008 - March 2010
First Advantage April 2008 - November 2008
Wipro BPO February 2005 - April 2006
Skills
Statistics, SAS, Statistical Modeling, R, Data Analysis, Management, Team Management, Time Series Analysis, Econometrics, Vendor Management, SPSS, Analysis, Business Analysis
Education
Rutgers University 2013 — 2015
Masters in Business Sciences, Applied Mathematics, 4.0/4.0
Cal State Fullerton 2012 — 2013
Master's degree, Econometrics and Quantitative Economics, 3.63
ICFAI 2006 — 2008
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.4
University of Calcutta 2001 — 2004
B.Sc, Economics, Statistics
South Point High School 1999 — 2001
Higher Secondary, Economics, Statistics, Psychology, Maths
Ballygunge Shiksha Sadan 1998 — 1999
Madhyamik
HCL Technologies (Infrastructure Services Division) September 2012 - Present
HCL Technologies (Infrastructure Services Division) January 2011 - September 2012
HCL Technologies (Infrastructure Services Division) September 2008 - December 2010
HCL Technologies (Infrastructure Services Division) August 2007 - September 2008
Dell July 2006 - August 2007
Wipro BPO July 2004 - March 2006
JK Tyre Racing 2005 - 2006
JK Tyre Racing 2005 - 2006
Skills
ITIL, Data Center, IT Service Management, Service Delivery, Vendor Management, Pre-sales, Disaster Recovery, Transition Management, Sla, Project Delivery, IT Operations, PMP, Requirements Analysis, Global Delivery, ITIL v3 Foundations..., Service Management, Managed Services, CRM, Requirements Gathering, PMO, Project Management, ITIL Certified, Green IT
Education
AKG Engineering College 2000 — 2004
Bachelor of Technology (B.Tech.), Information Technology
Delhi Public School - R. K. Puram 1988 — 2000
School, Engg Drawing
City College of New York June 2008 - Present
New York city college of technology February 2007 - June 2008
Wipro BPO August 2006 - December 2006
Skills
Environmental, Microsoft Office, Sustainability, Excel, Research, Site Assesment, Geophysics, Structural Geology, Geology, Geochemistry, Atmospheric Science, ArcGIS, GIS, Academic Advising, Science, Environmental Science
Education
earth atmospheric science 2008 — 2012
Bachelors of Science, Geophysics, Geochemistry, Atmospheric Science, Geology, Mineralogy, ARC Gis
CUNY New York City College of Technology 2007 — 2008
Engineering, Computer
Concentrix Corp May 2015 - Present
IBM Global Process Services September 2012 - Present
IBM Global Process Services December 2009 - December 2012
Wipro BPO April 2008 - December 2009
Karvy Global Services 2006 - 2008
Apollo Health Street 2002 - 2006
Deloitte Consulting 2000 - 2001
Skills
Healthcare, BPO, People Management, Outsourcing, Operations Management, Process Engineering, Customer Relations, Strategic Planning, Analytics, Process Improvement, Pre-sales, Revenue Cycle, Vendor Management, Six Sigma, Leadership, Management, Analysis, Business Analysis, Team Management
Education
Berhampur University 1991 — 1997
BHMS, Medicine
Medical Campus High School 1986 — 1988
Arvato Services January 2014 - Present
ACS, a Xerox Company March 2011 - Present
Whittenburg Insurance & Investments January 2008 - Present
Wipro BPO August 2009 - March 2011
Capgemini October 2008 - August 2009
Accenture October 2005 - October 2008
ACS February 2002 - October 2005
Deutsche Bank 2000 - 2002
Skills
Outsourcing, BPO, Offshoring, Management Consulting, Process Engineering, Salesforce.com, Sales Management, International Sales, Leadership, New Business Development, Professional Services, Strategy, Vendor Management, CRM, Business Process...
Education
Brigham Young University 1993 — 1999
B.A., Japanese, Business Management, Zoology
Dell August 2013 - Present
Wipro BPO June 2009 - August 2013
Wipro BPO June 2009 - June 2012
Philips Consumer Electronics January 2006 - May 2010
Philips Consumer electronics 2005 - 2009
Philips Medical Systems January 2002 - December 2005
QuikTrip January 1999 - January 2002
Skills
Call Center, Management, Cross-functional Team..., Process Improvement, Training, Time Management, Analysis, Team Building, Project Planning, E-commerce, Sales, Leadership, Customer Service, Customer Satisfaction, Call Centers, Change Management, Operations Management, Account Management, Performance Management, Program Management, Strategic Planning, Service Delivery, Strategy, Team Management, Vendor Management, Team Leadership, CRM, Outsourcing, Start-ups, Customer Experience, BPO, P&L Management, Business Process..., Six Sigma, Workforce Management, Quality Assurance, Business Process, Transition Management, Process Excellence, Business Analysis, Forecasting, Business Development, Employee Engagement, Telecommunications, Contact Centers, Product Management, Project Management
Education
American InterContinental University 2003 — 2005
AA, Business Administration
Stefanini US March 2013 - Present
TD Auto Finance June 2010 - March 2013
Integral Consulting Services Inc. October 2009 - March 2013
NIIT Technologies Limited August 2009 - October 2009
Rolta January 2007 - August 2009
Wipro BPO September 2005 - December 2006
Skills
ITIL, IT Management, Service Management, Service Delivery, CMDB, IT Service Management, Service Desk, Solution Architecture, Incident Management, Pre-sales, Web Services, Integration, Change Management, Business Process, Unicenter Service Desk, CA Service Catalog, Enterprise Management..., Service Catalog, Identity Management, Requirements Analysis, Systems Management, Unix, Security, Enterprise Architecture, Information Technology, Virtualization, Cloud Computing, ITIL Certified, IT Strategy, IT Operations
Education
Visva-Bharati 2001 — 2005
B.Tech, Information technology
DON BOSCO ACADEMY 1994 — 1998
Synechron Technologies August 2007 - Present
vCustomer May 2006 - July 2007
Wipro BPO April 2004 - May 2005
Skills
Service Delivery, ITIL, IT Service Management, Requirements Analysis, Vendor Management, Active Directory, Incident Management, Team Management, Pre-sales, Business Analysis, IT Operations, Disaster Recovery, Solution Architecture, Windows Server, Software Project..., Troubleshooting, SDLC, Servers, VMware, Cloud Computing, Data Center, Outsourcing, Technical Support, Unix, Enterprise Architecture, IT Management
Education
Doctor Babasaheb Ambedkar Marathwada University 2000 — 2004
BE, Computer Science
Colorado river union high school district November 2013 - Present
Wipro BPO December 2009 - October 2013
ContactCenter.com June 2007 - December 2009
iTi Consulting, Inc. 2006 - 2008
Skills
Performance Management, Call Centers, Talent Acquisition, BPO, Talent Management, Employee Relations, Team Management, Recruiting, Soft Skills, Training, Sourcing, Human Resources, Transition Management, Employee Engagement, Training Needs Analysis, SketchUp, Speech Therapy, Special Education, Speech, Training Delivery, Interventions, Employee Training, Performance Appraisal
Education
University of the Visayas 2012 — 2013
Master of Education (MEd), Speech-Language Pathology/Pathologist
University of the Philippines 1995 — 2001
Bachelor of Science (BS), Community development
Colegio de San Lorenzo 1991 — 1995
Wipro BPO July 2012 - Present
Vogue Display July 1994 - August 2010
Skills
Graphic Design, Project Management, Illustrator, Adobe Creative Suite, InDesign, AutoCAD, Microsoft Excel, Microsoft Word, Web Design, Social Media, PowerPoint, Product Development, Photography, Engineering, Advertising
Education
Athabasca University 2011 — 2015
Bachelor's degree - Current, English Language and Literature, General
Global TESOL 2010 — 2011
Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
Cognizant Technology Solutions January 2010 - Present
Wipro BPO March 2008 - December 2008
Wipro BPO May 2007 - February 2008
Wipro BPO September 2006 - April 2007
Wipro BPO February 2004 - September 2006
Wipro BPO January 2003 - February 2004
Ashmars Technologies April 2000 - January 2003
Skills
Business Analysis, Outsourcing, SDLC, Training, Team Management, Management, Investment Banking, CRM, Operations Management, Healthcare, Leadership, Team Leadership, IT Service Management, Talent Management, Transition Management, Project Planning, Requirements Analysis, Vendor Management
Education
Annamalai University 2001 — 2004
MBA, Marketing
University of Madras 1994 — 1997
BACS, Corporate Secretaryship
Wipro Technologies October 2007 - Present
Bank Of America 2005 - 2006
Wipro BPO 2000 - 2005
Tata cellular 1999 - 2003
Education
Delhi University 1994 — 1996
MBA, sales and Marketing
Heller Industries June 2013 - Present
Firefox News April 2008 - Present
Staples Advantage August 2011 - June 2013
Infocrossing, Inc. / Wipro January 2001 - July 2011
Wipro BPO March 1999 - July 2011
Ryland, Peters & Small 2004 - 2011
Infocrossing / Primedia, Inc. 2002 - 2004
Infocrossing, Inc. / Wipro March 1999 - December 2000
Toys R Us November 1997 - January 1999
Skills
Time Management, Management, Customer Service, Call Centers, Sales, Invoicing, Account Management, Microsoft Excel, Accounts Receivable, Outsourcing, Accounting, Spreadsheets, Publishing, Film, Music, Fashion, Magazines, Credit, Customer Satisfaction, Books, Training
Education
Monmouth University 1996 — 1999
No, English, Art
Dwight Morrow High School 1992 — 1996
Yes, General High School Courses
Wipro BPO August 2004 - August 2008
Education
George Brown College 2008 — 2009
FedEx September 2011 - Present
Messageware Incorporated August 2009 - August 2011
Wipro BPO November 2005 - July 2007
Amazon.co.uk November 2003 - November 2005
Skills
VPN, Troubleshooting, Technical Support, Help Desk Support, VMware, Hardware, SharePoint
Education
George Brown College 2007 — 2009
Computer System Technician Program, Information Technology
St. Michael School
Aetna January 2011 - Present
ADP May 2010 - January 2011
Medco November 2009 - March 2010
Wipro BPO October 2005 - November 2007
Convergys September 2001 - October 2005
Skills
Visio, Business Analysis, Software Documentation, Business Process, User Acceptance Testing, SQL, Testing, Project Management, Analysis, Team Building, User Interface Design, Functional...
Education
CCSU 2014 — 2015
Master's Degree
Kurukshetra University 1998 — 2001
Bachelor's, Commerce
Concentrix August 2015 - Present
Wipro BPO June 2010 - January 2015
Avotus Corporation June 2008 - June 2010
Keane January 2005 - June 2008
WIPRO TECHNOLOGIES, Wipro Spectramind February 2003 - January 2005
Racal Data Group/EDS January 1985 - January 1998
Skills
Pre-sales, Outsourcing, Account Management, Managed Services, Vendor Management, Enterprise Software, SaaS, Management, Integration, Leadership, New Business Development, Consulting, Direct Sales, Strategy, Selling, Call Centers, BPO, Sales
Education
Calumet College of Saint Joseph
Elementary Education and Teaching
St. Joseph's College (IN)
Elementary Education and Teaching
Amplify Education July 2011 - Present
Wipro BPO September 2010 - June 2011
Amtico International March 2010 - August 2010
United States Department of Defense May 2006 - March 2010
United States Department of Defense January 2006 - May 2006
Valdosta State University January 2004 - December 2005
Skills
Customer Service, Leadership, Microsoft Office, Troubleshooting, Technical Support, Computer Hardware, Employee Benefits, Process Improvement, Call Centers, Program Management, Time Management, Training, Networking, Windows, OS X, Software Documentation, Salesforce.com, XP, Software Installation, Outlook, Sales, Security, Data Analysis, Team Building, PowerPoint, Windows 7, Management, Analysis, Team Leadership, System Administration, Microsoft Excel, Technical Writing
Education
Macon State College 2006 — 2008
Bachelor of Science, Business Administration and Information Tech
Valdosta State University 2003 — 2006
Business Administration, Marketing
Wipro BPO January 2008 - Present
Education
Indian Agricultural Research Institute
PGD in Hospitality and Business Management, Hotel Managemen
EMC July 2011 - Present
AT&T May 2009 - July 2011
Wipro BPO 2007 - 2008
Skills
Requirements Analysis, PMP, Project Management, Vendor Management, Weblogic, Enterprise Architecture, SDLC, ITIL, Solution Architecture, Software Project..., IT Strategy, Middleware, Pre-sales, IT Service Management, Project Coordination, Business Analysis, Telecommunications, Service Delivery, Managed Services, Integration, Data Center, Cloud Computing, Oracle E-Business Suite, Oracle, Enterprise Software, Infrastructure Project..., Converged Infrastructure
Education
Bhadrachalam Public School & Jr.College 2001 — 2003
High School, Maths, Physics & Chemistry
Jawaharlal Nehru Technological University
Bachelor’s Degree
Marist College School of Management
Wipro BPO September 2010 - October 2012
Ice Forum December 2009 - March 2010
AIB TV July 2009 - September 2009
Atlanta Interfaith Broadcasters April 2009 - August 2009
Dealman Advertising July 2008 - September 2008
Skills
Directing, Customer Service, Post Production, Final Cut Pro, Camera Operating
Education
Chattahoochee Technical College 2005 — 2010
AAS, TV Production Technology
City of Atlanta September 2014 - Present
BodyWorks Fitness Consulting, LLC. September 2011 - Present
City of Atlanta June 2014 - September 2014
Wipro BPO November 2012 - April 2014
Fulton County Government March 2009 - August 2012
Skills
Budget and Planning, Project Management, Process Improvement, Event Planning, Research and Analysis, Cost and Resource..., Recruiting, Community Outreach, Fundraising, Leadership, Management, Nonprofits, Program Evaluation, Program Management, Project Planning, Public Speaking, Government, Policy, Budgets, Program Development, Staff Development, Leadership Development, Employee Training, Training, Conflict Resolution, Grants, Community Development, Public Relations, Curriculum Development, Volunteer Management, Event Management, Editing, Organizational..., Team Building, Community Organizing, Teaching, PowerPoint, Social Networking, Social Media, Microsoft Office, Administration, Microsoft Word, Youth Mentoring
Education
Morehouse College 2002 — 2007
BA, Political Science
Equifax June 2013 - Present
Invesco Ltd. December 2011 - June 2013
Atlantic Trust Private Wealth Management April 2011 - December 2011
Wipro BPO March 2010 - April 2011
Clemson University September 2008 - December 2009
Skills
Accounting, General Ledger, Accounts Receivable, Analysis, Microsoft Office, Account Reconciliation, Variance Analysis
Education
Clemson University 2007 — 2009
B.S., Accounting
Lightower Fiber Networks June 2015 - Present
NetBrain Technologies Inc. April 2014 - July 2015
Dell September 2013 - February 2014
Comcast Cable December 2012 - September 2013
Comcast Cable June 2010 - December 2012
AT&T 2008 - July 2010
R Square Inc. March 2008 - October 2008
Satyam BPO Limited February 2005 - January 2006
Wipro BPO January 2002 - January 2004
Skills
IOS-XR, JUNOS, Cisco IOS, CCNA, CCNP, JNCIA, JNCIS, JNCIP, CCIP, Checkpoint, BGP, ISIS, OSPF, MPLS, Multicast, Cisco Technologies, EIGRP, Routing, Switches, Network Engineering, RIP, Cisco Routers, Cisco Certified, STP, Wireshark, Switching, Troubleshooting, Networking, IPv6, Juniper, WAN, Security, Routers, Network Administration, LAN-WAN, Network Design, Routing Protocols, Network Architecture, Computer Network..., Ethernet, QoS, IP, TCP/IP, SNMP, Fiber Optics, VPLS, IP Multicast, IPSec, Frame Relay, Firewalls
Education
New York Institute of Technology 2006 — 2008
Masters INCS, Information Network and Computer Security
Jawaharlal Nehru Technological University 1999 — 2002
BTEC, Computer Sciences
NAIC April 2015 - Present
Cerner Corporation August 2012 - April 2015
Infor December 2010 - July 2012
Wipro BPO May 2009 - November 2010
Liberty Mutual Insurance May 2007 - April 2009
Skills
SQL, SQL Server, PL/SQL, XML, Java, JavaScript, HTML, Application Development, CSS, Software Development, Web Development, Operating Systems, Windows, Programming, Windows Server, Apache, J2EE, JSP, Eclipse, Tomcat, Spring, Servlets, Java Enterprise Edition
Education
Fort Hays State University 2004 — 2007
Bachelors, Computer Science
Dodge City Community College 2002 — 2004
Associates, Mathematics and Computer Science
Confidential February 2014 - Present
Cognizant Technology Solutions September 2011 - Present
Interglobe Solutions Inc March 2010 - August 2011
Wipro Technologies November 2007 - March 2010
Bank of America January 2005 - April 2006
Wipro BPO January 1999 - January 2005
Skills
BPO, Management, Outsourcing, Team Management, Business Process..., Change Management, CRM, Business Analysis, Process Improvement, Program Management, Service Delivery, Vendor Management
Education
Delhi University 1994 — 1996
MBA, Sales & Marketing
Lionbridge September 2012 - Present
Lionbridge April 2010 - September 2012
Lionbridge May 2007 - April 2010
Lionbridge October 2005 - May 2007
Wipro BPO February 2005 - October 2005
Element K February 2004 - February 2005
Sify February 2002 - February 2004
Ewak Creative Compusoft Limited January 2002 - February 2002
Skills
Account Management, - Project Management, - eLearning and..., - LMS Administrator, Training Portfolio..., - Client and People..., - Client Relationship..., Project Management, Business Analysis, Team Management, Management, Vendor Management, Program Management, Training, CRM, Team Leadership, Process Improvement, Pre-sales, Agile Methodologies, Leadership, Multimedia, Resource Management
Education
Advertising Club of Madras 2004 — 2005
Post Graduate Diploma in Advertising, Commercial and Advertising Art
Institute Of Technology And Management 2001 — 2004
MBA, Marketing
Arena Multimedia 2001 — 2002
Advanced Diploma in Multimedia, Animation, Interactive Technology, Video Graphics and Special Effects
NIIT 1998 — 2001
Advanced Diploma in Programming, Programming
University of Madras 1988 — 2001
B.S.c, Computer Science
Toc H Public 1995 — 1998
+2
Accenture Services Pvt Ltd June 2010 - September 2012
Accenture Services Pvt Ltd. February 2009 - May 2010
Accenture Services Pvt Ltd. November 2008 - January 2009
Accenture Services Pvt Ltd. November 2006 - October 2008
Wipro BPO July 2004 - October 2006
Wipro BPO November 2002 - June 2004
Skills
Service Management, Incident Management, Change Management, Service Delivery, Transition Management, Sla, IT Service Management, ITIL, BPO, Offshoring, Service Desk, Outsourcing, Team Management, Process Management, IT Operations, Program Management, Process Improvement, SLA
Education
Patna University 2000 — 2002
Masters, English
Magadh University 1998 — 2000
Bachelor, English
Wipro BPO November 2010 - Present
Wipro Ltd 2010 - Present
L2O Manager May 2008 - November 2010
Supervisor NA Sales May 1995 - November 2002
Education
Algonquin College of Applied Arts and Technology
CPHS
Data Glove Inc. September 2011 - Present
Sia Inc January 2007 - September 2011
US Trust June 2010 - August 2011
Folk Arts Rajasthan March 2009 - August 2009
American Funding Associates May 2006 - December 2006
United Nations October 2006 - October 2006
Wipro BPO March 2005 - December 2005
Skills
GAAP, Income Tax, Accounting, Tax Returns, Financial Analysis, Corporate Finance, Spreadsheets, Financial Modeling, Tax Preparation, QuickBooks
Education
City University of New York-Baruch College - Zicklin School of Business 2012 — 2013
Master of Science (MS), Accounting
Baruch College, City University of New York (CUNY) 2006 — 2010
BBA, Accountancy
Wandering WiFi April 2013 - Present
Wipro BPO May 2012 - April 2013
Walmart March 2011 - June 2012
Adecco/Google Inc November 2011 - January 2012
Ryla, Inc October 2010 - December 2010
Hill-Rom Inc September 2000 - February 2009
Skills
XP, Troubleshooting, Customer Service, Teamwork, Computer Hardware, Hardware, Software Installation, Operating Systems, Active Directory, Windows Server, Computer Repair, TCP/IP, Windows, Cisco Technologies, Access
Education
ITT Technical Institute 2011 — 2012
Bachelor's of Science Degree, Information Security Systems
ITT Technical Institute-Kennesaw 2009 — 2011
Associate of Science (A.S.), Computer Networking Systems
Quality Machining & Automation Inc. July 2013 - Present
Wipro BPO September 2008 - April 2009
Skills
Team Management, Teamwork, Accounting, Account Reconciliation, Financial Accounting, Accounts Payable
Education
Centennial College 2011 — 2012
University of Mumbai 2008 — 2010
Bachelor of Management Studies, Accounting and Finance
EvolutYZ Corp February 2011 - Present
GCB Services March 2009 - November 2010
Wipro BPO May 2008 - February 2009
Education
Nagarjuna University 2004 — 2008
BS, Engineering
State Farm June 2013 - Present
Wipro BPO September 2009 - June 2013
Manheim Auctions May 2007 - October 2008
Jeremy's Gutters January 2005 - 2007
Skills
Medical Billing, Customer-focused Service, Claims Resolution, Insurance Background, Benefits Analysis, Customer Service, Employee Benefits, Medical Coding, Call Centers, Claims Handling, CPT, Claims Management, Insurance, Health Insurance, Claim, Medicare, Data Entry, HIPAA, Claim Investigation, General Insurance, Outlook, Billing Process, Benefits Administration, Medical Records, Commercial Insurance, HCPCS, Lotus Notes, Property, Medicaid, Customer Satisfaction, Medisoft, Telephone Skills, Time Management, Customer Service..., Workers' Compensation..., Customer Service..., Microsoft Word, Microsoft Excel, Process Improvement
Education
Concorde Career Institute-Tampa 2000 — 2000
Insurance Coding Specialist, Medical Insurance Coding Specialist/Coder
Cypress Care May 2014 - Present
Wipro BPO September 2013 - April 2014
DTI LLC October 2011 - September 2013
SSI April 2010 - March 2011
DTI LLC August 2008 - April 2010
Provident Funding Associates L.P. August 2005 - March 2007
Skills
Mortgage Underwriting, Facilities Management, Finance, Real Estate, Underwriting, Real Estate Transactions, Credit, Credit Analysis, Loans, Mortgage Lending, Risk Management, Financial Risk, Process Improvement, Financial Analysis, Banking
Education
Mercer University 2001 — 2003
Master of Business Administration (MBA), Finance, General
University of Kentucky 1996 — 2001
Bachelor of Arts (B.A.), Finance, General
Teamrecruiter.com August 2014 - Present
Teamrecruiter.com January 2014 - July 2014
Wipro BPO December 2011 - August 2013
Sutherland Global Services December 2008 - December 2011
Skills
Team Management, Customer Service, Sales, Microsoft Office, Teamwork, Marketing Management, QuickBooks, Customer Support, Citrix, Payroll Analysis, Situation Analysis, Garnishments, Phone Etiquette, Trend Forecasting, Recruiting, Technical Recruiting, Background Checks, Reference Checking
Education
George Brown College 2013 — 2014
Marketing
CuraScript, Inc. An Express Scripts Co. June 2012 - Present
Wipro BPO October 2011 - April 2012
Aon Hewitt October 2007 - October 2008
Skills
Insurance, Health Insurance, Customer Support, Customer Service, Data Entry, Claims Handling, Workers' Compensation...
Education
Columbia Southern University 2013 — 2016
Bachelor of Science (BS), Health/Health Care Administration/Management
Freedom High School 2001 — 2005
General, Regular/General High School/Secondary Diploma Program
Novitex Enterprise Solutions May 2014 - Present
Wipro BPO March 2013 - September 2013
Shoe Land September 2011 - March 2013
Skills
Customer Service, Customer Support, Microsoft Office, Microsoft Word, Microsoft Excel, Help Desk Support, TCP/IP, Computer Hardware, Software, Windows Server, Linux, Fedora, Leadership, Call Centers, Technical Support, DSL, Router Configuration, Modems, Networking, Wireshark, Workstations, Data Entry, Email Clients, TCP/IP protocols, Outlook, Access, PowerPoint, Administrative Work
Education
DeVry University-Georgia 2011 — 2015
Bachelor's of Science, Computer Systems Networking and Telecommunications, Junior
Forest Park High 2007 — 2011
Dual Diploma - College and Techincal Preparation, Information Technology
AMSYS Innovative Solutions January 2014 - Present
IBM April 2012 - January 2014
HCL coment July 2011 - April 2012
Wipro ltd August 2007 - July 2011
Wipro BPO June 2004 - July 2007
CMS September 2002 - July 2003
Skills
Microsoft Exchange, Microsoft Lync, Active Directory
Education
Delhi University
Bachelor of Commerce (BCom), commerce
Sarvodaya Vidyalya senior Secondary School
Xth
Sarvodaya Vidyalya senior secondary school
XIIth;