Health Care Service Corporation
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Health Care Service Corporation Employees
OptumRx June 2013 - Present
Prime Therapeutics September 2011 - June 2013
Prime Therapeutics August 2009 - September 2011
Prime Therapeutics January 2008 - August 2009
Prime Therapeutics August 2006 - January 2008
Blue Cross Blue Shield of Minnesota May 2005 - August 2006
Health Care Service Corporation November 1999 - March 2005
Skills
Project Management, Product Development, IT Project Lifecycle, ITIL, Lean Facilitation, Web Application Design, COBOL, J2EE Application..., J2EE Web Services, JCL, SQL, SAS programming, Organizational Project..., Business Case Design, Strategic Consulting, Management Consulting, Health Information..., Information Management, Business Intelligence, Data Warehousing, Business Architecture, Medicare Part D, Medicare Prescription..., Business Process..., Mobile Enterprise, Application Architecture, Health Information..., PMI, Information Architecture, Usability Testing, eRx, CICS
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA
DePaul University
Computer Science
Michigan State University
University of Michigan
3vue, LLC July 2013 - Present
Robert Half Technology April 2013 - May 2013
Blue Cross and Blue Shield Association October 2012 - March 2013
McGraw-Hill Higher Education, Contracted by AppleOne Employment Services June 2010 - July 2012
Health Care Service Corporation January 2006 - October 2009
National Opinion Research Center November 2004 - July 2005
Kenesco Computing LLC 2005 - 2005
HSBC August 2001 - May 2003
OfficeMax formerly Boise Cascade Office Products June 1999 - December 2000
United Airlines 1998 - 1999
Skills
Visio, Access, SharePoint, Data Warehousing, Microsoft SQL Server, CICS, Business Process, Process Improvement, Quality Assurance, DB2, SDLC, Microsoft Word, PowerPoint, Data Modeling, ERP, Java, Windows 7, COBOL, Microsoft Excel, Databases, Mainframe, Database Design, JCL, InfoPath, ODBC, Microsoft Access, Business Process..., Solution Architecture, SQL, Vendor Management, FTP, Internet Explorer, Conceptual Modeling, Physical Data Modeling, WebEx, SnagIt, FERPA, Institutional..., Database Security, Database Monitoring, Data Governance, Enterprise Solution..., Relational Databases, Logical Data Modeling, Testing, Analysis, Data Analysis, Management, Communication
Education
DePaul University 1989 — 1990
Certificate, Computer Career Program
University of Illinois at Chicago 1985 — 1988
Bachelor of Science Business Administration (BBA), Business Administration
The University of Chicago October 2011 - Present
Health Care Service Corporation October 2011 - May 2015
US Department of Health & Human Services August 2010 - September 2011
University of Chicago August 2006 - August 2010
Robert Wood Johnson Foundation July 2004 - June 2006
University of Chicago Medicine July 2003 - June 2004
Education
University of Chicago - The Pritzker School of Medicine 1996 — 2001
MD
Harvard T.H. Chan School of Public Health 1999 — 2001
MPH, Health Care Policy and Management
Dartmouth College 1992 — 1996
AB, Biology
Health Care Service Corporation August 2005 - Present
Health Care Service Corporation September 2004 - Present
2004-2009 July 2004 - August 2009
Blue Cross Blue Shield of IL September 2004 - July 2009
Health Care Service Corporation November 2004 - August 2005
i.c. stars *" June 2004 - November 2004
CTA August 2003 - July 2004
Skills
Succession Planning, Talent Management, Training, Vendor Management, Onboarding, Personnel Management, Management, Leadership, Program Management, Performance Management, Change Management, Leadership Development, PeopleSoft, Project Management, Analysis, Access, Data Analysis, Staff Development, Budgets, Customer Service, Process Improvement
Education
DeVry University 2011 — 2013
Computer Information Security
NowSecure January 2009 - Present
Baker & McKenzie 2009 - 2011
Health Care Service Corporation 2005 - 2009
Chas. Levy Circulating 1999 - 2005
Skills
Computer Security, Computer Forensics, Account Management, Information Security, Firewalls, Network Security, Android, Security, Vulnerability Assessment, Networking
Education
DePaul University 2001 — 2004
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Accounting
JLL July 2015 - Present
TEKsystems April 2014 - May 2015
Kforce Technical Staffing January 2012 - February 2014
Reja Learning Partners May 2011 - November 2011
VivaKi Never Center May 2011 - November 2011
Viewpoints Network 2011 - 2011
Viewpoints 2011 - 2011
Health Care Service Corporation June 2007 - October 2008
CheckFree November 2002 - June 2008
Reja Learning Partners March 2000 - October 2001
Skills
Lectora, Dreamweaver, Wireframes, Redmine, Captivate, SnagIt, Software Documentation, Instructor-led Training, TextPad, Instructional Design, Technical Writing, Learning Management, Needs Analysis, SharePoint, SCORM, Learning Management..., Visio, HTML, Lotus Notes, E-Learning, Training, Employee Training, ADDIE, Leadership, Team Leadership, Access, Program Management, Technical Training, Management, Content Development, Microsoft Office, Talent Management, Databases, Interviews, Onboarding, Hands-on Training, Human Resources, Mentoring Of Staff, Organizational..., Mentoring, Project Management, Process Improvement, Analysis, Change Management, Consulting, Team Building, Vendor Management, Customer Service, Documentation, Business Analysis
Education
Illinois Institute of Technology 2010 — 2011
Certification, Web Development
DePaul University 2000 — 2008
Masters of Arts, Training and Development
DePaul University 1996 — 2000
Bachelor of Arts (B.A.), Organizational Development
Excellus BCBS December 2011 - Present
Blue Cross Blue Shield of Michigan January 2013 - June 2013
Wayne County Community College District August 2010 - January 2011
Blue Cross Shield of Louisiana February 2009 - September 2010
Blue Cross Blue Shield of Louisiana February 2009 - May 2010
Anthem, Inc./Wellpoint Health Network September 2008 - December 2008
Anthem, Inc September 2008 - December 2008
Wisconsin Physicians Services December 2005 - August 2008
Physicians Services December 1995 - September 2007
Health Care Service Corporation October 1994 - November 2005
Skills
UAT testing, Auditing..., Medicare, Auditing, PPO, Insurance, Claim, Health Insurance, Employee Benefits, Medicaid, Software Documentation, Access, Call Centers, Healthcare, HIPAA
Education
Wayne County Community College District 2010 — 2013
Pursuing Bachelor of Science, Nursing
Frank Cody High School 1978 — 1982
Diploma, General Business
Davenport University
Health Care Case Management
Wayne State University
General Business
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2014 - August 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2014 - November 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - March 2014
Health Care Service Corporation January 2006 - September 2013
Allstate June 2004 - October 2006
Skills
Requirements Gathering, SDLC, Requirements Analysis, Business Analysis, Health Care Reform, Healthcare Information..., Healthcare Information..., ICD-10, Agile Methodologies, User Acceptance Testing, Business Requirements, Visio, Enterprise Architecture, Software Project..., Change Management
Education
DePaul University 2002 — 2005
MS, Data Mining
Tastemade September 2014 - Present
PayPal January 2014 - September 2014
Mutual Mobile October 2012 - January 2014
Roundarch January 2008 - October 2012
West Monroe Partners August 2006 - January 2008
Federal Reserve Bank of Chicago December 2005 - August 2006
Health Care Service Corporation September 2002 - December 2005
Accenture April 2001 - March 2002
Skills
Web Applications, Node.js, CSS, JavaScript, Content Management, jQuery, CMS, PHP, eZ Publish, MySQL, HTML 5, REST, Web Content Management, Front-end, Requirements Gathering, Mobile Applications, CRM, Enterprise Content..., SEO, HTML5, Angularjs, Grunt JS, Single Page Applications, MVC, AJAX, JSON, Less CSS, Git, Jasmine, Backbone.js, RequireJS, Backbone Marionette, Lavaca, Subversion, HTML, Unit Testing, Web Development
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2006
MBA, Strategy, Execution, Valuation
University of Iowa - Henry B. Tippie College of Business 1996 — 2000
BBA, Management Information Systems
Aon Hewitt April 2014 - Present
Health Care Service Corporation April 2012 - January 2014
Health Care Service Corporation June 2006 - April 2012
Orbitz, LLC February 2005 - May 2006
W.W. Grainger, Incorporated December 2001 - February 2005
Rust-Oleum Corporation March 2000 - December 2001
SBC/Ameritech July 1996 - March 2000
Skills
Analytics, Cross-functional Team...
Education
University of Chicago Graduate School of Business
Master of Business Administration, Strategy, Marketing & Organizational Behavior
Kent State University
Bachelor, Business Administration; Marketing
DePaul University
THE CHURCH OF GOD IN CHRIST INC. OF GARY, IN, Gary, IN April 2015 - Present
Community Hospital June 2014 - Present
Methodist Hospital - Southlake Campus May 2014 - Present
LTC Consumer June 2014 - September 2014
N/A May 2009 - March 2014
Health Care Service Corporation 2007 - 2009
Health Care Service Corporation 2003 - 2007
HEALTH CARE SERVICE CORPORATION 1999 - 2003
Health Care Service Corporation, 1998 - 1999
Haelth Care Service Corporation 1996 - 1998
Skills
Vendor Management, SDLC, Requirements Gathering, PMO, PMP, Project Portfolio..., Business Requirements, Resource Management, Business Analysis, Systems Analysis, Software Project..., Requirements Analysis, Business Process..., Integration, Program Management, Cross-functional Team..., Project Management, Process Improvement, Leadership, Management, IT Strategy, Visio, Business Intelligence, Strategic Planning, Change Management, Business Process
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Master of Business Administration (MBA), Information Systems Management
DeVry University 1994 — 1996
Bachelor of Science - DeVry Institute of Technology, Chicago, IL, Major in Computer Information Systems
Houston Comunity College 2011 — 2011
Pending Cerification, Completed Coursework for Certification in Practice Workflow & Information Management and Redesign Sp, 3.9
Health Care Service Corporation August 1999 - Present
Allstate August 1994 - August 1999
Ernst & Young January 1990 - August 1994
Skills
Corporate Tax Planning, Corporate Tax, Tax Research, Tax, US GAAP, Tax Accounting, CPA, Income Tax, GAAP, Health Insurance, Leadership, Insurance, Accounting, Sarbanes-Oxley Act, Financial Analysis, Financial Reporting
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1987 — 1990
Masters of Science in Accountancy, Masters of Science in Taxation
University of Iowa 1982 — 1984
Bachelor of Business Administration (B.B.A.), Finance, General
Health Care Service Corporation April 2014 - Present
Health Care Service Corporation December 2010 - April 2014
Health Care Service Corporation May 2009 - May 2010
UIC Medical Center June 2008 - August 2008
Education
Loyola University Chicago School of Law 2011 — 2014
LLM, Health Law
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2010
MBA, Business
DePaul University College of Law 2007 — 2010
JD, Law
University of Illinois at Chicago 2003 — 2007
BA, Political Science
Network Foundations November 2006 - Present
RJ O'Brien 2012 - 2012
The Maschhoffs 2012 - 2012
Henning & Carey Trading 2007 - 2012
Argon Medical 2006 - 2011
Health Care Service Corporation July 2006 - November 2006
Family Office Exchange May 2005 - July 2006
First Look, LLC September 2004 - May 2005
HIMSS July 2004 - September 2004
Dorenfest & Associates April 2003 - July 2004
Skills
Servers, Cisco, Disaster Recovery, Data Center, Routers, NetApp, NCDA, ZFS, NexentaStor, WAN, LAN, SAN, NAS, VMware Infrastructure, VMware ESX, Microsoft Exchange, Linux Server, CentOS, Ubuntu, Load Balancing, Network Engineering, Hardware, Cisco Security, Cisco Nexus, Citrix, Network Administration, IT Operations, Cloud Computing, VoIP, Cisco Call Manager, Windows Server, Networking, Virtualization, Managed Services, Network Design, Integration, Cisco IOS, VLAN, Cisco Technologies, Cisco Routers, Routing, Active Directory, Technical Support, Security, VMware, Hyper-V, Wireless Networking, Storage, Storage Virtualization, System Administration
Education
DePaul University 2003 — 2004
Master of Science (MS), Computer Systems Networking and Telecommunications
Oakland University 1996 — 2001
Bachelor of Science (BS), Computer Engineering
University of Michigan 1996 — 2001
N/A, N/A
UnitedHealth Group April 2015 - Present
Health Care Service Corporation December 2010 - March 2015
Health Care Service Corporation December 2006 - December 2010
AT&T June 2005 - December 2006
Skills
SDLC, Vendor Management, Visio, Business Analysis, Requirements Gathering, Ariba, DocuSign, Systems Analysis, Template Creation, User Interface Design, Reporting, System Testing, Application Support, System Administration
Education
DePaul University
Master of Science (M.S.), Business Information Technology, 4.0
University of Illinois at Urbana-Champaign
Bachelor of Science (B.S.), Computer Science and Statistics, 3.5
Naperville North High School
Health Care Service Corporation 2011 - 2013
Health Care Service Corporation October 2010 - April 2011
Health Care Service Corporation April 2007 - October 2010
Tribune Company 2004 - 2007
Sako & Associates 1997 - 2004
Skills
Vendor Management, Process Improvement, Project Management, Change Management, Strategic Planning, Project Planning, Program Management, Team Building, Contract Negotiation, Budgets, Architecture, Cross-functional Team..., Facilities Management, Negotiation, Insurance, Project Coordination, Management, Engineering, Security, Business Analysis, Sales, Risk Assessment, Financial Analysis, Operations Management, Contract Management, Risk Management, Construction, Training, Leadership, Business Process..., Team Leadership
Education
DePaul University
BA
HealthFitness October 2013 - Present
Health Care Service Corporation April 2006 - October 2013
Macrovision June 2001 - November 2005
3Com November 2000 - May 2001
InstallShield Software Corporation October 1998 - November 2000
InstallShield Software Corporation January 1995 - September 1998
Skills
Analysis, Vendor Management, Software Documentation, Cross-functional Team..., Strategy, Product Management, Process Improvement, Change Management, Six Sigma, Project Management, Team Leadership, Program Management, Business Strategy, Enterprise Software, Management, Training, Strategic Planning, MS Project, Analytics, Leadership, SDLC, Visio, SharePoint, Lean Manufacturing, Project Portfolio..., Executive Management, PMO, Business Analysis, Process Management, Project Planning, Business Process..., Software Development, Entrepreneurship, Business Process, Budgets, Operational Excellence, Resource Management, IT Strategy, Business Intelligence, Consulting, CRM, Quality Assurance, Microsoft Project
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2000 — 2004
Master of Business Administration with distinction
University of Illinois at Chicago 1990 — 1994
Bachelor of Science
BMGI
Hoshin Planning
Executive Education
FranklinCovey
LaMarsh Global
Lean Enterprise Institute
Motorola University
QPS Institute
ISG 2010 - Present
Blue Cross Blue Shield 1983 - January 2010
Health Care Service Corporation 2002 - 2004
BCBSIL 1999 - 2002
Skills
Business Process..., Integration, Requirements Gathering, Team Leadership, PeopleSoft, Change Management, Vendor Management, Cross-functional Team..., Program Management, Software Documentation, Quality Assurance, Leadership, Analysis, Budgets, SDLC, Management, Process Improvement, Strategic Planning, IT Management, Information Technology, Business Process, Team Building, Consulting, Software Project..., ITIL, Strategy, Databases, Security, Business Analysis, Business Intelligence, Training, Performance Management, SQL, IT Strategy
Education
DePaul University 1979 — 1983
Bachelor of Science, Computer Science
Health Care Service Corporation January 2015 - Present
Health Care Service Corporation December 2010 - Present
Skills
Project Management, Contract Management, Business Analysis, Strategic Planning, Vendor Management, Team Building, Integration, Business Process..., Process Improvement, Project Planning, CRM, Business Intelligence, Cross-functional Team..., Program Management, PMP, Project Portfolio..., Visio, IT Strategy, PMO, Management Consulting
Education
DePaul University 2005 — 2007
Masters, Business Information Technology
DePaul University 2001 — 2005
Bachelor, Information Systems
Health Care Service Corporation March 2006 - Present
HCSC 2006 - Present
Education
Lake Forest Graduate School of Management 2005 — 2008
MBA
Dale Carnegie Institute 2002 — 2002
Certificate
Delta State University 1971 — 1975
BA
Health Care Service Corporation June 2011 - Present
Health Care Service Corp June 2003 - Present
Skills
Content Management, Information Management
Education
DePaul University 2007 — 2011
BA, Information Technology Leadership
Residents For A Better USA April 2011 - Present
Health Care Service Corporation 1985 - 2009
Skills
Insurance, Lotus Notes, Risk Mitigation, Documentation, Managed Care
Education
DePaul University
Bachelor of Arts (B.A.), Computer Science Technology
Health Care Service Corporation December 1986 - Present
Advanced Systems Applications May 1984 - November 1986
Skills
Health Insurance, IT Strategy, Leadership, Engagement Management, Solution Delivery, Strategic Sourcing, Change Champion, IT Operations, HIT
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
Advanced Resources May 2015 - Present
Discover Financial Services September 2013 - October 2014
Hillshire Brands (formerly Sara Lee) May 2011 - September 2013
Health Care Service Corporation November 2005 - September 2010
Accenture September 1999 - November 2005
McDonald's Corporation August 1988 - December 1994
Time Inc. July 1982 - July 1988
Skills
Asset Managment, Management, Supply Management, Facilities Management, Cross-functional Team..., Procurement, Strategic Sourcing, Online Marketing, Hardware, Maintenance & Repair, Contract Management, Outsourcing, Process Improvement, Strategy, Sourcing, Change Management, Project Management, Purchasing, Budgets, Negotiation, Global Sourcing
Education
DePaul University
Certificate in Purchasing Management Program, Purchasing Management
MPower University
Certificate, Strategic Sourcing
University of Colorado Boulder
B.A, Sociology Major, Business Minor
Secure Compliance Solutions LLC July 2015 - Present
NORC at the University of Chicago February 2015 - August 2015
Enterprise Recovery Systems, Inc. December 2009 - September 2014
John Drake & Associates September 2009 - December 2009
Five9 Technologies May 2008 - March 2009
Nuveen Investments January 2008 - April 2008
Health Care Service Corporation August 2006 - January 2008
AC Nielsen 2004 - 2006
RCN 2000 - 2002
VenCom Group 1995 - 1998
Education
Georgetown University - The McDonough School of Business 1998 — 2000
MBA, Operations
Dominican University 1993 — 1994
MLIS, Library & Information Science
University of Minnesota-Twin Cities 1987 — 1992
BA, Humanities
Lincoln Way West High School, District #210 August 2013 - Present
Bolingbrook High School, District #365U July 2011 - August 2013
Lincoln Way Central High School, District #210 2010 - 2011
Health Care Service Corporation April 2006 - March 2008
Consumer Credit Industry Association June 2003 - January 2006
Skills
Crisis Intervention, Adolescents, Mental Health, Group Therapy, Interventions, Psychological Assessment, Program Development, Behavioral Health, Case Managment, Child Development, Applied Behavior..., Psychotherapy, Psychology
Education
DePaul University 2002 — 2006
B.A., Psychology, English
The Chicago School of Professional Psychology 2007 — 2010
Education Specialist (Ed.S.), School Psychology
Lewis University 2012 — 2013
Master of Education (M.Ed.), Educational Leadership and Administration
Health Care Service Corporation September 2014 - Present
Health Care Service Corporation December 2013 - September 2014
Skills
Project Management, Social Media Marketing, Marketing, Program Management, Social Media, Integrated Marketing, Business Analysis, Process Improvement, Email Marketing, Marketing Strategy
Education
DePaul University 2003 — 2005
Master of Education (M.Ed.), Elementary Education and Teaching
DePaul University 1996 — 2000
Bachelor of Arts (BA), Communication and Media Studies
Health Care Service Corporation May 2009 - Present
Health Care Service Corp July 2005 - May 2009
Shedd Aquarium 1993 - 1995
Skills
Vendor Management, Process Improvement, PMO, Business Analysis, SDLC, Project Portfolio..., Project Management, Requirements Gathering, Business Process..., Visio, MS Project, Program Management, Resource Management, Software Documentation, PMP, Leadership, IT Strategy, Business Intelligence, Cross-functional Team..., Business Process, Change Management, SharePoint, IT Management, Requirements Analysis, CRM, Integration, Outsourcing, ITIL, Project Delivery, Governance, Information Technology, Consulting, Quality Assurance, Risk Management, Management, Microsoft Project
Education
Roosevelt University 2000 — 2002
MBA, Finance (Risk Management and Employee Benefits)
DePaul University 1988 — 1990
Bachelor of Arts (B.A.), English
Velociteach
Online Business Applications July 2014 - Present
RR Donnelley July 2013 - July 2014
Health Care Service Corporation July 2010 - July 2013
Thomson Reuters July 2008 - July 2010
US Biometrics 2004 - 2006
Thomson Financial October 2002 - January 2003
Suddeth and Associates July 1999 - January 2003
Trading Technologies March 2000 - August 2002
Trading Technologies International, Inc. 1999 - 2001
Software Architects October 1998 - April 2000
Skills
Visual Studio, Web Design, Solution Architecture, Programming, C#, .NET, Software Development, Database Design, Microsoft SQL Server, Process Improvement, XML, Project Management, Agile Methodologies, Magazines, Web Services, Windows, ASP.NET, Databases, SQL, Software Project...
Education
Eastern Illinois University 1993 — 1997
Bachelor of Science, Mathematics and Computer Science
Kanakakee Community College 1992 — 1994
A.S., Arts and Sciences
Bradley Bourbonnais Community High School 1985 — 1989
Diploma
Health Care Service Corporation October 2013 - Present
Menards May 2012 - October 2014
Chicago Slaughter May 2012 - July 2012
Dekalb Park District June 2008 - August 2011
Skills
Facebook, Customer Service, Time Management, Sales, PowerPoint, Social Media, Merchandising, Microsoft Office, Retail, Microsoft Word, Microsoft Excel, Inventory Management, Management, Teamwork, Basketball, Leadership, Highly detail oriented, Sports Marketing, Sports Management, Marketing
Education
Concordia University-River Forest 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Major: Sports Management. Minor: Marketing
Rock Valley College 2008 — 2010
Business, Management, Marketing, and Related Support Services
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - April 2015
Health Care Service Corporation June 2009 - March 2012
Health Care Service Corporation August 2008 - June 2009
Health Care Service Corporation June 2005 - August 2008
West Monroe Partners September 2003 - June 2005
Bowne Business Solutions July 2002 - September 2003
Vail Resorts December 2001 - April 2002
Arthur Andersen October 1999 - December 2001
Skills
Training, Project Management, Finance, Process Redesign, SDLC, Business Analysis, Business Process..., Process Improvement, PMO, IT Strategy, Vendor Management, Project Portfolio..., Program Management, Enterprise Architecture, Requirements Gathering, Visio, Disaster Recovery, Business Process, Resource Management
Education
Drake University 1995 — 1999
BS of BA, Information Systems
Homestead High School 1991 — 1995
High School
Ed Dalton, LLC May 2012 - Present
Health Care Service Corporation December 2007 - Present
DePaul University Department of Physics June 2003 - September 2003
Skills
Engineering, Physics, Aerospace, iOS Development, Xcode, Objective-C
Education
Illinois Institute of Technology 2004 — 2006
Bachelor of Science, Aerospace Engineering
DePaul University 2000 — 2006
Bachelor of Science, Physics
Health Care Service Corporation December 2000 - Present
Skills
Utilization Review, Healthcare, Healthcare Management, Nursing, Nursing Education, Disease Management, Clinical Research, HMO, Affordable Care Act, Certified Case Manager, Registered Nurses, Customer Service, Patient Advocacy, PowerPoint, Microsoft Word, ICU
Education
WCEI 2010 — 2012
CERTIFICATION, WOUND CARE CERTIFY
WCEI 2010 — 2010
CERTIFICATION, WOUND CARE CERTIFY
Dominican University of California 2005 — 2008
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Health Care Service Corporation April 2002 - Present
School District U-46 August 1999 - June 2001
Skills
DB2, Websphere, COBOL, XML, CICS, Java, JavaScript, JSP, Mainframe, HTML, Application Lifecycle..., Strategic Planning, Information Technology, ITIL, IT Management, Systems Analysis, SDLC, IT Strategy, Information Management, ETL, IT Operations, Requirements Gathering, Business Intelligence, Requirements Analysis, Software Project..., Business Objects, Release Management, SQL, IT Service Management, TSO, WebSphere, Visio, SOA
Education
Keller Graduate School of Management of DeVry University 2005 — 2009
Master, Information Science Management, Project Management
DePaul University 2001 — 2002
Certificate, Computer Science
University of Illinois at Urbana-Champaign 1994 — 1998
BS, Secondary Education
Chicago Family Health Center 2014 - Present
Level-1 Global Solutions, LLC 2013 - Present
Health Care Service Corporation 2012 - 2013
Access Community Health Network 2005 - 2012
Entera Consulting, LLC 2003 - 2005
Catalyst Consulting Group, Inc. 1999 - 2005
The Foster Group 1997 - 1999
Skills
Project Portfolio..., Program Management, Process Improvement, Management Consulting, Healthcare Management, Healthcare Information..., Business Ethics, Vendor Management, Contract Negotiation, IT Management, Information Technology
Education
DePaul University
University of Illinois at Urbana-Champaign
BS
DePaul University
Six Sigma
Kaiser Permanente January 2012 - Present
Health Care Service Corporation July 2007 - April 2011
Health Care Service Corporation April 2006 - August 2007
Cathy Hartman Inc 1994 - 2006
Johns Manville - Schuller International Inc 1993 - 1994
Lockheed Martin Information Technology 1984 - 1993
Skills
Software Project..., Full SDLC, Cross-functional Team..., SDLC, Project Management, Change Management
Education
Drake University 1982 — 1986
B.S., Information Systems/Management
Aurora Central High School 1979 — 1982
High School Diploma
Health Care Service Corporation January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2009 - January 2015
Health Care Service Corporation 1995 - 2009
Skills
SDLC, Health Insurance, HIPAA, Visio, Requirements Gathering, Business Analysis, Process Improvement, IT Strategy, Healthcare Information..., Business Process..., Project Management, Vendor Management, Program Management, Management, Business Intelligence, Leadership
Education
Eastern Illinois University 1985 — 1989
Health Care Service Corporation January 2006 - Present
Softek Solutions, Inc November 1996 - January 2006
Skills
SDLC, Software Documentation, PHP, ETL, Database Design, Business Analysis, DB2, Data Warehousing, Microsoft SQL Server, JCL, MySQL, SQL, Visio, COBOL, Systems Analysis, Mainframe, Troubleshooting
Education
DePaul University 1983 — 1985
Information Systems
Cydecor, Inc. May 2015 - Present
Health Care Service Corporation June 2011 - April 2015
Preferred Hotel Group September 2010 - May 2011
Self Employed June 2010 - October 2010
Science Applications International Corporation (SAIC) January 2008 - May 2010
Science Applications International Corporation (SAIC) October 2005 - January 2008
Atlas Technologies, Inc. March 2004 - September 2005
Skills
Technical Writing, Software Documentation, Visio, Editing, FrameMaker, Technical Documentation, Microsoft Office, Enterprise Content..., Camtasia, Project Management, Process Improvement, Project Planning, Training, Program Management, Microsoft Excel, Public Speaking, Instructional Design, Management, Blogging, Social Media, Customer Service, Microsoft Word, Access, Public Relations, Strategic Planning, PowerPoint, SharePoint, Troubleshooting, Analysis, Creative Writing, Content Management, Networking, Quality Assurance, Leadership, SnagIt, Captivate, HTML
Education
College of Charleston/The Citadel 2000 — 2003
M.A., English
DePaul University 1995 — 1999
B.A., English
Health Care Service Corporation January 2015 - Present
Freelance writer and communications consultant October 2014 - Present
Crain's Chicago Business November 2011 - October 2014
Chicago Tribune Co. September 2008 - November 2011
Chicago Tribune Media Group September 2005 - September 2008
Los Angeles Times October 2004 - September 2005
MPR Associates, Inc. September 1999 - August 2002
Education
Northwestern University - Kellogg School of Management 2010 — 2013
MBA, Finance, Social Enterprise, International Business
Northwestern University 2002 — 2003
MSJ, Journalism
Duke University 1995 — 1999
BS, Mechanical Engineering
Health Care Service Corporation Utilization Review NurseBlue Cross Blue Shield2005 - Present
Skills
Insurance, Healthcare, Disease Management, Managed Care, Nursing, Medicare, Medicaid, Health Insurance, Utilization Management, Certified Case Manager, HIPAA, Case Management, Public Speaking
Education
Concordia University Chicago 1989 — 1994
BSN, Nursing
HCSC 2003 - Present
Health Care Service Corporation 2001 - Present
Blue Cross Blue Shield 2001 - Present
Education
DePaul University 2000 — 2001
The University of Chicago 1980 — 1994
BA
University of Houston 1986 — 1989
University of Illinois at Urbana-Champaign 1986 — 1988
Health Care Service Corporation October 2011 - Present
Health Care Service Corporation March 2010 - October 2011
Michael G. Apolskis, P.C. May 2008 - March 2010
MacKelvie & Associates, P.C. February 2004 - May 2008
General Board of Pension and Health Benefits January 2000 - February 2004
Seaboard Life Insurance Company (USA) December 1996 - November 1998
VASA Brougher, Inc. February 1995 - December 1996
Education
DePaul University College of Law 2002 — 2005
LL.M. in Health Law
Valparaiso University School of Law 1990 — 1993
J.D.
Indiana University Bloomington 1985 — 1989
B.S., Public Affairs/Finance
Health Care Service Corporation August 2011 - Present
Blue Cross and Blue Shield Association April 2006 - December 2009
Skills
SAS, Actuarial Science, Data Analysis, Research, Employee Benefits, Event Planning, Quantitative Analytics, Analysis, Analytics, Financial Modeling, Financial Analysis, Business Analysis, R, Project Management, Microsoft Excel
Education
DePauw University 2001 — 2005
BA, English (Writing)
DePaul University 2009 — 2014
Masters, Applied Statistics
DePaul University - Charles H. Kellstadt Graduate School of Business 2008 — 2010
MBA, Strategy, Execution and Valuation
Health Care Service Corporation January 2015 - Present
Blue Cross and Blue Shield of Illinois (BCBSIL) - a division of Health Care Service Corporation November 2009 - January 2015
Financial Executives International Chicago Chapter 2010 - 2010
Illinois State Council of SHRM 2008 - 2010
Blue Cross Blue Shield of Illinois February 2006 - November 2009
Health Care Service Corporation March 2001 - February 2006
Health Care Service Corporation 1995 - 2001
Health Care Service Corporation 1990 - 1995
Skills
Account Management, Insurance, Management, Strategy, Sales, Marketing, Accounts Receivable, Cross-functional Team..., Health Insurance, Healthcare, Underwriting, Strategic Planning, Risk Management, Accounting, Business Process..., Change Management, Process Improvement, Financial Analysis
Education
DePaul University 1980 — 1982
MBA, Accounting
University of Illinois at Urbana-Champaign 1974 — 1978
BS, Finance
Health Care Service Corporation Interni.c.stars2003 - 2004
Skills
Visio, SQL, Access, Web Development
Education
East-West University 2001 — 2004
Discover June 2014 - Present
Discover Financial Services July 2012 - June 2014
BMO Harris Bank May 2012 - July 2012
Sears Holding Corporation 2010 - May 2012
Baxter International August 2009 - December 2009
Health Care Service Corporation June 2007 - August 2009
ABN AMRO SERVICES COMPANY March 2006 - June 2007
Education
DePaul University
Triton-College
Health Care Service Corporation Vice President - Operational ExcellenceHealth Care Services Corporation1981 - Present
HCSC 1981 - Present
Health Care Service Corp (Blue Cross Blue Shield of IL) 1981 - 2009
Health Care Services Corporation, Blue Cross Blue Shield - IL, NM, TX, OK 1981 - 2008
Skills
ITIL, Business Analysis, Business Intelligence, Business Process..., Change Management, DB2, Data Center, Data Warehousing, Disaster Recovery, Enterprise Architecture, HIPAA, Health Insurance, Healthcare Information..., IT Management, IT Strategy, Information Security..., Information Technology, Insurance, Managed Care, Operational Excellence, PMO, Process Improvement, Program Management, Project Management, Project Portfolio..., Requirements Gathering, Resource Management, SDLC, Software Project..., Strategic Planning, Vendor Management, Visio
Education
Western Illinois University 1976 — 1981
bachelors, quantitative Information Science
DePaul University
masters
Health Care Service Corporation March 2011 - Present
HCSC (Blue Cross Blue Shield of IL, NM, OH & TX) 2006 - March 2011
North Center Software August 2001 - March 2011
HCSC BCBS IL 2006 - 2008
VW Credit, Inc. 1999 - 2004
Advisa Group Inc 1999 - 2001
Platinum Technology 1997 - 1999
Higher Ground 1993 - 1998
Model Software 1992 - 1997
Knowledgeware 1988 - 1991
Skills
Data Integration, Enterprise Architecture, Business Intelligence, Data Modeling, SDLC, Solution Architecture, IT Strategy, ETL, SOA, Master Data Management, DB2
Education
DePaul University 1976 — 1981
Bachelor's degree, Finance, General
Lane Tech 1971 — 1975
Health Care Service Corporation April 2015 - Present
Health Care Service Corporation September 2014 - March 2015
Health Care Service Corporation February 2012 - August 2014
Health Care Service Corporation 2006 - February 2012
Blue Cross Blue Shield Association 1998 - 2006
American Dental Association 1995 - 1998
Skills
HIPAA, Managed Care, Governance, Insurance, Health Insurance, Health Care Reform, Strategic Planning, Medicare, Health Policy, Medicaid, Health Law, Healthcare Information..., Privacy Law, Employee Benefits, Claim, Leadership
Education
DePaul University College of Law 1988 — 1991
JD, LLM, Health Law
University of Wisconsin-Madison 1986 — 1991
BA, History
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2013 - February 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - June 2013
Dearborn National - Fort Dearborn Life Insurance Company April 2010 - October 2011
Health Care Service Corporation April 2007 - April 2010
Health Care Service Corporation December 2005 - April 2007
Blue Cross and Blue Shield Association June 2000 - December 2005
Health Care Service Corporation March 1999 - June 2000
Health Care Service Corporation April 1995 - March 1999
Health Care Service Corporation October 1992 - April 1995
Skills
Insurance, Process Improvement, Risk Management, Contract Negotiation, Health Insurance, Strategic Planning, Project Management, Healthcare, Business Process..., Corporate Governance, Life Insurance, Enterprise Risk..., Auditing, Sarbanes-Oxley, Team Building, Coaching, Financial Risk, Term Life Insurance
Education
Loyola University Chicago 2012 — 2016
Master of Laws (LL.M.), Heath Care Law and Policy
The John Marshall Law School 2000 — 2004
J.D., General Studies
DePaul University 1994 — 1998
Master of Science, Applied Mathematics - Actuarial Concentration
Northern Illinois University 1988 — 1992
Bachelor of Science, Finance
Health Care Service Corporation June 1978 - Present
Skills
Process Improvement, Sarbanes-Oxley Act, Financial Reporting, Employee Benefits, Business Analysis, Underwriting, Risk Management, Managed Care, Accounting, Strategic Financial..., Strategic Planning, Business Process..., Budgets, Claim, Sarbanes-Oxley, Mergers & Acquisitions, Forecasting, Vendor Management, Auditing, Health Insurance, Insurance, Medicare, Financial Analysis, Leadership
Education
DePaul University 1982 — 1985
Masters in Taxation
Loyola University Chicago 1973 — 1978
Bachelor's Degree, Public Accounting
DePaul University
Masters in Business Administration, Finance, General
Health Care Service Corporation September 2014 - Present
American Medical Association August 2013 - September 2014
Center for Medicare and Medicaid Innovation February 2012 - July 2013
Centers for Medicare and Medicaid Services July 2010 - February 2012
United Hospital Fund August 2008 - June 2010
Skills
Research, Writing, Microsoft Office, Public Policy, Policy, Policy Analysis, Data Analysis, Program Evaluation, Program Management, Strategic Planning, Stakeholder Engagement, Strategic Communications, Government, Program Development, Public Health, Medicaid, Community Outreach, Health Policy, Healthcare
Education
The Johns Hopkins University 2011 — 2013
Master of Public Health (M.P.H.)
Duke University 2004 — 2008
Bachelor of Arts (B.A.), Public Policy Studies
Health Care Service Corporation April 2009 - Present
Skills
Program Management, Health Insurance, Insurance
Education
DePaul University
Priority Health June 2013 - Present
Priority Health March 2010 - June 2013
Health Care Service Corporation October 2004 - March 2010
Globalpraxis October 2003 - August 2004
Accenture June 1997 - July 2002
Skills
Health Insurance, Program Management, Insurance, Management Consulting, Leadership, Healthcare, Analysis, Data Analysis, Business Analysis, Process Improvement, Strategic Planning, Business Process..., Strategy, Visio
Education
Duke University 1993 — 1997
BA, Public Policy Studies
Health Care Service Corporation April 1994 - Present
Health Care Service Corporation May 2009 - January 2012
Aon March 1981 - March 1994
Skills
HIPAA, Enterprise Risk..., Insurance, Health Insurance, Risk Management, Healthcare, Managed Care
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (MBA), Operations Management
Health Care Service Corporation September 2000 - Present
Skills
Customer Service, Microsoft Office, SQL, Business Analysis, Project Management, Software Documentation, Process Improvement, SDLC, Microsoft Excel, Analysis, Visio, Microsoft Word, Team Leadership, Databases, Troubleshooting, Access, MS Project, Requirements Gathering, Requirements Analysis, Systems Analysis
Education
Keller Graduate School of Management of DeVry University 2002 — 2007
Master of Business Administration (MBA), Information Technology
DeVry University-Illinois 1998 — 2000
Bachelor of Science (BS), CIS
Health Care Service Corporation January 2007 - October 2014
Southwest Airlines December 1999 - September 2006
Nims Associates 1998 - December 1999
Skills
SQL, SDLC, Microsoft SQL Server, SOA, Web Services, Unix, Requirements Gathering, Software Project..., Oracle, ETL, Software Development, Perl, PL/SQL, Visio, Data Modeling, Databases, DB2, Business Intelligence, Requirements Analysis, T-SQL, Enterprise Architecture, Spring, XML, JavaScript, Agile Methodologies, Hibernate, Java Enterprise Edition, Scrum, Agile Project Management, Systems Analysis
Education
DeVry Institute of Technology 1995 — 1998
Bachelor of Science, Computer Information Systems
Blue Cross and Blue Shield October 2003 - Present
HCSC 2002 - Present
Health Care Service Corporation 2002 - Present
Skills
Visio, SDLC, Customer Service, IIS, Business Analysis, Disaster Recovery, Process Improvement, Active Directory, Software Documentation, Vendor Management, Integration, Enterprise Architecture, User Acceptance Testing, Leadership, Program Management, SharePoint, Windows Server, XP, Servers, Windows 7, Microsoft SQL Server, Project Management, System Administration, Business Intelligence, ITIL, Troubleshooting
Education
Dallas County Community College
Health Care Service Corporation April 2008 - Present
HCSC April 2006 - August 2008
Skills
SDLC, Visio, Process Improvement, Business Analysis, Troubleshooting, Testing, SQL, Requirements Analysis, Business Process..., ITIL, Requirements Gathering, PMO, SharePoint, Project Portfolio..., Software Project..., Business Process, PMP, Change Management, Vendor Management, IT Strategy, IT Management, Access, Program Management, Project Management, Software Documentation, Data Analysis, Quality Assurance, Analysis, Integration, MS Project, Business Intelligence
Education
DePaul University 2001 — 2003
MS, Software Engineering and Information Systems
Columbia 1990 — 1993
BA, Television Production and Film
Health Care Service Corporation October 2013 - Present
Epsilon August 2010 - September 2012
Ceridian May 2008 - October 2010
Tantillo Properties September 2005 - April 2008
Discover Financial Services November 1994 - August 2005
Skills
Requirements Gathering, Visio, ETL, Application Development, MS Project, SDLC, Software Development, SharePoint, Databases
Education
DePaul University 1994 — 1995
Certification, Computer Career Program
Eastern Illinois University 1981 — 1985
BS, Industrial Technology
Health Care Service Corporation August 2008 - Present
Health Care Service Corporation August 2008 - Present
united airlines 1992 - 2008
United Airlines August 2001 - August 2007
United Airlines 2005 - 2007
Skills
Requirements Analysis, Business Intelligence, Business Analysis
Education
DePaul University 1982 — 1986
BS, Computer Science/Mathematics
St. Francis Borgia
Health Care Service Corporation May 2014 - Present
Health Care Service Corporation September 2013 - May 2014
Health Care Service Corporation March 2010 - September 2013
Fresenius Medical Care September 2008 - March 2010
Skills
General Ledger, Accounting, Account Reconciliation, Journal Entries, Accruals, Accounts Payable
Education
Dominican University 2004 — 2007
MBA
North Park University 1998 — 2002
Bachelor of Science, Accounting
Health Care Service Corporation January 2015 - Present
Health Care Service Corporation March 2014 - January 2015
HCSC May 2012 - March 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - May 2012
Health Care Service Corporation July 2011 - March 2012
Chicago Board of Trade October 2004 - November 2004
Chicago Board of Trade January 2002 - October 2004
Chicago Board of Trade October 1998 - January 2002
Skills
Analysis, Training, Customer Service, Technical Support, Trading, Management, Testing, Visio, Process Improvement, Editing, Invoicing, SAS, Coaching, System Administration, SDLC, Microsoft Word, Project Management, Process Scheduler, Financial Risk, Outlook, PowerPoint, Healthcare, Business Analysis, Vendor Management, Performance Management, Change Management, SQL, Microsoft Excel, Sales, Insurance, Employee Benefits, Microsoft Office, Leadership
Education
Concordia University 2005 — 2006
DePaul University 1999 — 2001
Robert Morris College 1990 — 1991
Diploma
Health Care Service Corporation November 2005 - Present
Comcast May 2003 - August 2004
Skills
DB2, SQL, SDLC, Microsoft SQL Server, XML
Education
DePaul University 2004 — 2008
Masters of Science, Computer Graphics and Animation
Eastern Michigan University 2000 — 2003
Bachelor of Science, Computer Science and Math
William Beaumont Hospital, Grosse Pointe October 2007 - Present
Bon Secours Health System January 2006 - October 2007
Garden City Hospital December 2001 - February 2006
Bon Secours Health System December 2001 - February 2006
Garden City Hospital 1998 - 2006
Karmanos Cancer Institute April 2001 - November 2001
Garden City Hospital November 1998 - March 2001
Wisconsin Physician Services April 1998 - November 1998
Health Care Service Corporation April 1996 - April 1998
Health Care Service Corporation February 1996 - April 1996
Skills
Accounts Payable, Financial Reporting, Account Reconciliation, Healthcare Management, General Ledger, Accounting, Healthcare, Finance, Management, Accounts Receivable, Access, Budgets, Process Improvement, Financial Analysis, Auditing, Healthcare Information...
Education
Davenport University 1992 — 1997
BBA, Finance
Davenport University
ABA, Accounting
Health Care Service Corporation 1980 - Present
Health Care Service Corporation 1980 - 2010
Education
DePaul University 2009 — 2009
Certificate, Learning Leaders CPE
DePaul University, Division of Enrollment Management and Marketing March 2012 - Present
DePaul University, Division of Enrollment Management and Marketing June 2008 - March 2012
DePaul University, Division of Enrollment Management and Marketing October 2006 - June 2008
Health Care Service Corporation May 2006 - October 2006
DePaul University, Office of Community, Government, and International Affairs November 2005 - May 2006
DePaul University, Office of Community and Government Relations July 2003 - November 2005
General Learning Communications July 2001 - July 2003
General Learning Communications June 2000 - July 2001
Skills
Editing, Newsletters, Event Planning, Non-profits, Higher Education, Public Relations, Copy Editing, Nonprofits, Event Management, Graphic Design, Writing, Web Content, Publishing, Project Planning, Change Management, Process Improvement, Organizational..., Fundraising
Education
DePaul University 2003 — 2005
MA, Organizational Communication
DePaul University 1996 — 2000
BA, Communication
Health Care Service Corporation July 2012 - Present
Health Care Service Corporation July 2010 - December 2012
Health Care Service Corporation September 2007 - July 2010
Health Care Service Corporation January 2005 - September 2007
Health Care Service Corporation July 2002 - December 2004
Accenture 2000 - 2002
Health Care Service Corporation June 1999 - July 2000
Health Care Service Corporation March 1998 - June 1999
Health Care Service Corporation September 1996 - March 1998
Health Care Service Corporation January 1996 - September 1996
Skills
Financial Modeling, Process Improvement, Business Analysis, Program Management, Financial Analysis, Management, Analysis
Education
DePaul University 1996 — 1997
Master’s Degree, Applied Mathematics - Statistics, Graduated with Distinction
DePaul University 1992 — 1996
Bachelor of Science (B.S.), Mathematics Major. Business and Sociology Minors, High Honors
UnitedHealthcare 2011 - 2015
UHC March 2009 - January 2011
Health Care Service Corporation 2006 - 2009
Skills
Product Development, Product Marketing, Managed Care, Health Insurance, Medicare, Insurance, Healthcare, Health Policy, Strategic Planning, Cross-functional Team..., Employee Benefits, Strategy, Medicaid, Process Improvement, Healthcare Industry, Healthcare Information..., Marketing Strategy, Healthcare Consulting, New Business Development, Integrated Marketing, SDLC, Executive Management, Leadership, HIPAA
Education
Dartmouth College 2011 — 2013
Master's degree, Health Care Delivery Science
SPR Consulting February 2013 - Present
U. S. Census Bureau April 2010 - July 2010
Health Care Service Corporation September 2003 - January 2009
Levy Restaurants Corporate Office September 2002 - September 2003
CAP GEMINI ERNST & YOUNG APPLICATION SERVICES June 1999 - March 2002
Skills
CICS, JCL, COBOL, DB2, Mainframe, Programming, SDLC, VSAM, Fileaid, TSO, Easytrieve, IBM Mainframe, SQL, Application Development, Visio, Endevor, IBM Utilities, Documentation, Xpediter, Intertest, ISPF, DB2/SQL, SDSF, JES2, Production Support, FTP, Testing
Education
Moraine Valley Community College 2002 — 2003
Certification, A+/Network+ Certificate
DePaul University 1998 — 1999
Certificate, CCP (Computer Career Program) Certificate - Computer Programming and System Design
Saint Xavier University
Bachelor of Arts, Psych/Business
University of Chicago Medicine November 1977 - Present
University of Chicago Medicine January 1987 - January 2013
University of Chicago Medicine January 1977 - January 1987
Health Care Service Corporation January 1974 - January 1977
Skills
Steering Committee lead..., Revenue Cycle, Emergency Room..., Healthcare, Healthcare Information..., Medical Billing, HIPAA, EMR, Hospitals, Informatics, Medicare, EHR, Epic Systems, Team Building, Healthcare Management, Process Improvement, Medicaid, Healthcare Consulting, Physician Relations, Change Management, Managed Care, Physicians, Healthcare Industry, Revenue Cycle Management, Ambulatory, Quality Improvement, HL7, Practice Management, Leadership, Meditech, Medical Coding, ICD-9
Education
University of Illinois at Chicago 1971 — 1975
DePaul University
IIT, Chicago-Kent College of Law March 2012 - Present
American Arbitration Association October 2014 - Present
Marsha Ross-Jackson, Esq. Consulting March 2012 - Present
Robert Morris College July 2006 - Present
University of Phoenix February 2006 - Present
Cook County Health and Hospitals System March 2010 - March 2012
Asian Health Coalition of Illinois August 2009 - March 2010
Asian Health Coalition 2009 - 2010
Health Care Service Corporation December 2005 - June 2009
Blue Cross and Blue Shield , Health Care Service Corporation 2005 - 2009
Skills
Organizational..., Leadership Development, Employee Relations, Training, Conflict Resolution, Performance Management, Employee Engagement, Leadership, Diversity & Inclusion, Labor Relations, Public Speaking, Mediation, Employment Law, Human Resources, Strategic Planning, Staff Development, Recruiting, Administration, Program Development, Strategy, Executive Coaching, Personnel Management, Program Management, Analysis, Career Development, Instructional Design, Policy, Government, Coaching, Workshop Facilitation, Non-profits, Community Outreach, Grant Writing, Succession Planning, Change Management, Talent Management, Employee Training, Management, Team Building, Career Counseling, FMLA, Resume Writing, Organizational..., Fundraising, Strategic Communications, Adult Education, Nonprofits, Mentoring, Research, Event Planning
Education
DePaul University College of Law 1992 — 1996
JD, Law
Roosevelt University 1987 — 1990
MPA, Public Administration
Hampton University 1982 — 1986
BA, Biology
Rush University Medical Center March 2014 - May 2014
Rush University Medical Center September 2012 - March 2014
Health Care Service Corporation June 2006 - October 2009
IBM June 2005 - May 2006
Skills
VPN, SMS, Remote Access, Novell, Active Directory, Desktop Deployment, Laptops, Blackberry, Blackberry applications, Microsoft Office, Troubleshooting, Tracking Systems, Microsoft Windows 98, Windows 2000, Windows NT, Windows 7, TCP/IP, Ethernet, Token Ring, Lotus Notes, PeopleSoft, Customer Service, Hardware, Software Installation, Help Desk Support, Project Management
Education
Keller Graduate School of Management of DeVry University 2007 — 2010
Master, Public Administration, Health Services Management
Directions Training Center
A+, Certificate of Completion
DeVry University 2000 — 2003
Bachelor, Network and Communications Management
William Blair & Company September 2014 - Present
Northern Trust Corporation December 2013 - September 2014
Northern Trust October 2012 - November 2013
Crowe Horwath LLP August 2012 - October 2012
Crowe Horwath LLP September 2010 - July 2012
Health Care Service Corporation June 2008 - August 2010
Credit Suisse February 2008 - April 2008
Skills
CPA, Tax Returns, Tax Preparation, Accounting, Fund Accounting, Investor Reporting
Education
DePaul University 2006 — 2010
B.S., Accountancy Honors and Finance Honors
Health Care Service Corporation April 2014 - Present
Ipsos Marketing Management Analytics (MMA) November 2012 - February 2014
Skills
SAS, R, Microsoft Office, Statistical Modeling, Statistical Data..., Data Analysis, Marketing Mix Modeling, Linear Regression, Quantitative Analytics, SAS Certified Base..., Predictive Modeling, Analysis, SAS programming
Education
DePaul University 2010 — 2012
Masters of Science, Applied Statistics
University of Illinois at Urbana-Champaign
Bachelor of Science in Liberal Arts and Sciences, Actuarial Science
Walmart January 2011 - Present
McGraw-Hill January 2009 - January 2010
HCSC 2007 - 2008
Health Care Service Corporation 2007 - 2008
AT&T April 2006 - April 2007
AT&T August 2005 - April 2007
SBC July 2002 - August 2005
Skills
Change Management, Software Project..., SDLC, Leadership, Vendor Management, Management, Project Management, Project Planning
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Master's of Business Administration and Project Management, Business Administration/Project Management
DePaul University 1997 — 2000
Bachelor of Science, Computer Information Systems
WLM Consultants September 2015 - Present
UnitedHealthcare June 2012 - September 2015
Professional Risk Management PRM January 2011 - June 2012
Health Care Service Corporation September 2006 - December 2010
Illinois Inspector Generals Office July 2006 - September 2006
United States Department of Justice, Drug Enforcement Administration August 1999 - July 2006
United States Department of Justice, Drug Enforcement Administration May 1989 - August 1999
United States Department of Justice, Drug Enforcement Administration September 1985 - May 1989
Skills
Investigation, Internal Investigations, Enforcement, Background Checks, Private Investigations, Fraud, Health Care Fraud, Law Enforcement..., AML, Criminal Justice, Police, Investigative Reporting, Security, Criminal Investigations, Corporate Security, Government, Interviews, Investigative Research, Cybercrime, Interrogation, Evidence, Certified Fraud Examiner, Federal Law, Physical Security, Asset Protection, Litigation Support, Criminal Law, Computer Forensics, Security Management, Surveillance, Workplace Violence, Executive Protection, Forensic Analysis, Claims Investigations, Crime Prevention, Crisis Management, Protection, Risk Assessment, Undercover, Law Enforcement, Firearms, Counterterrorism, Homeland Security, Security Operations, Public Safety, Emergency Management, Intelligence Analysis, Counterintelligence, Management, Policy
Education
DePaul University 1980 — 1982
Master of Public Administration (MPA), Public Finance
University of Saint Thomas 1973 — 1977
BS, Sociology
Weber High School 1968 — 1972
College prepatory
National Health Care Anti-Fraud Association training
National Association of Drug Diversion Investigators training
Blue Cross Blue Shield Advanced Investigator Academy (Health Care Fraud)
Blue Cross Blue Shield Basic Investigator Academy (Health Care Fraud)
U. S. Department of Justice Supervisors’ Institute, University of Virginia
Financial Investigation Training Institute
Certificate, Financial Forensics and Fraud Investigation
Financial Investigation Training Institute, Shelburne, VT
Health Care Service Corporation September 2013 - Present
Health Care Service Corporation 1994 - September 2013
Skills
Health Insurance, Process Improvement, Mergers & Acquisitions, Business Process..., Integration, Strategic Planning, Management
Education
DePaul University 1990 — 1991
Master of Business Administration (MBA), Finance, General
University of Illinois at Chicago 1985 — 1989
Bachelor's degree, Accounting
HCSC October 2013 - Present
Health Care Service Corporation February 2011 - Present
HCSC February 2011 - October 2013
HCSC BCBS of IL-NM-OK-TX 2006 - January 2011
Health Care Service Corp 2006 - January 2011
Blue Cross Blue Shield Association 1986 - 2006
Skills
Insurance, Health Insurance, Business Analysis, HIPAA, Analysis, Business Process, Process Improvement, Healthcare Management, Healthcare Consulting, Program Management, Data Analysis, Requirements Gathering, SDLC, Healthcare, Visio
Education
Academy for Healthcare Management 2013 — 2013
Professional, Academy for Healthcare Management (PAHM) designation, Healthcare
DePaul University 1995 — 2002
BA, Business and Product Development
Health Care Service Corporation January 2012 - Present
Skills
SDLC, SQL, DB2, COBOL, Visio, Databases, Requirements Gathering, Business Analysis, Microsoft SQL Server, Requirements Analysis, JCL, Systems Analysis, Data Warehousing, Mainframe, SharePoint, Data Analysis, Business Intelligence, Access, Unix, CICS
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (MBA), Management Information Systems, General
CME Group June 2014 - Present
Exelon Corporation July 2013 - June 2014
Health Care Service Corporation April 2011 - July 2013
Sidley Austin LLP 2010 - 2011
Tribune Company 2009 - 2010
Deloitte 2006 - 2009
Skills
Sarbanes-Oxley Act, IT Audit, PeopleSoft, HIPAA, Visio, SDLC, Business Intelligence, Vendor Management, ITIL, Business Process, Business Analysis, Business Process..., CISA, Process Improvement, Disaster Recovery, IT Strategy, Information Technology, Project Management, SharePoint, Risk Management
Education
DePaul University
BA, Computing - Info Assurance & Security Engineering
RSA, The Security Division of EMC July 2014 - Present
RSA The Security Division of EMC June 2010 - July 2014
Health Care Service Corporation March 2004 - July 2010
Skills
Information Security, SDLC, Information Security..., ITIL, Business Continuity, Security, IT Audit, COBIT, Disaster Recovery, Computer Security, Governance, Risk Management, CISSP, PMP, Solution Architecture, IT Strategy, Business Process..., Network Security, IT Management, CISA, Identity Management, Enterprise Architecture, ISO 27001, PCI DSS, Information Technology
Education
DePaul University 2001 — 2003
Master of Science, Information Systems
Southern Illinois University, Carbondale 1995 — 1997
Bachelor of Arts, Radio & Television
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Health Care Service Corporation May 2008 - November 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1997 - April 2008
Helene Curtis, Inc. (Unilever North America), January 1992 - April 2000
Skills
Oracle ASM, Data Warehousing, Cloud Computing, Business Process, SDLC, DB2, IT Strategy, Solution Architecture, Visio, Requirements Gathering, SOA, Data Modeling, ETL, Business Intelligence, Business Analysis, Data Integration, Requirements Analysis, Enterprise Software, Enterprise Content..., Professional Services, Software Project..., PMP
Education
DePaul University 2013 — 2014
Graduate Certificate, Hadoop BIG DATA
DePaul University 2012 — 2012
Graduate Certificate, CLOUD Computing
Oxford University (Graduate Theological Foundation) 2011 — 2011
PHD Candidate, Healthcare and Management
DePaul University 2008 — 2008
Graduate Certificate, Information Technology Project Management
Northern Theological Seminary, Lombard, Illinois 2001 — 2003
Masters, Master of Arts Christian Ministries (MACM)
DePaul University 1993 — 1996
BS, Computer Science
Health Care Service Corporation August 2013 - Present
Valence Health 2011 - 2013
CVS Caremark Corporation 2008 - 2011
Hewitt Associates 2005 - 2008
Education
DePaul University
MS, Computer Science
Health Care Service Corporation June 2006 - Present
Skills
Employee Benefits, Health Savings Accounts, Health Insurance, Flexible Spending..., Group Medical, Insurance, Cafeteria Plans, COBRA, Benefits Administration, Disability Insurance, Health Care Reform, Workers Compensation, Group Insurance, Life Insurance, Medicare, Executive Pay, Employee Relations, Claim, HIPAA
Education
Danville Area Community College 1993 — 1994
Danville High School 1989 — 1993
Health Care Service Corporation April 2015 - Present
Health Care Service Corporation August 2013 - April 2015
Deloitte May 2011 - August 2013
Health Care Service Corporation November 2002 - May 2011
MCI May 2000 - May 2002
Skills
PMO, PMP, Project Portfolio..., Program Management, Vendor Management, Process Improvement, Resource Management, SDLC, Business Analysis, Project Management, Business Process..., IT Strategy, Business Process, Project Delivery, Software Project..., Business Intelligence, Outsourcing, Enterprise Architecture, Business Transformation, Integration, Requirements Gathering, Visio, Governance, MS Project, Solution Architecture, Requirements Analysis, IT Management, Business Process...
Education
DePaul University 2009 — 2013
MS Business Information Technology
Western New England College 1996 — 2000
BS Computer Information Systems
Health Care Service Corporation May 2014 - Present
Health Care Service Corporation January 2013 - May 2014
Health Care Service Corporation 2009 - 2013
Health Care Service Corporation 2005 - 2009
Maytag Corporation 2002 - 2005
Education
DePaul University
BSC, Management
Health Care Service Corporation January 2005 - Present
Health Care Service Corporation January 2001 - January 2005
Health Care Service Corporation January 1998 - January 2001
Health Care Service Corporation January 1997 - January 1998
Health Care Service Corporation January 1996 - January 1997
Health Care Service Corporation January 1994 - January 1996
Skills
Insurance, Writing, Analysis, TeamSite Content Center..., Adobe Acrobat, Microsoft Office 2010, Microsoft Visio 2002, Microsoft Publisher 2003, Adobe Captivate 2 & 4, Lotus Notes..., Microsoft Project 2002, Snagit 8 & 9, BlueSource, Process Improvement, Lotus Notes, Captivate, Management, Training, Technical Writing, Employee Benefits, Office 2010
Education
Eastern Illinois University 1976 — 1980
Bachelor of Arts, Political Science
Rolling Meadows High School 1972 — 1976
Diploma, College Prep, 12
Health Care Service Corporation January 1997 - Present
Skills
Business Process..., Insurance, Risk Management, General Insurance, Health Insurance, Public Speaking, Team Building, Underwriting, Employee Benefits
Education
DePaul University 1981 — 1983
B.a., Business Administration
HCSC / Blue Cross Blue Shield October 2008 - Present
Health Care Service Corporation January 2008 - Present
USG Corporation January 2004 - January 2008
USG Corporation September 1999 - January 2004
Better Containers Mfg. Co. Hillside IL, Plastics Manufacturing Company September 1984 - August 1999
Skills
Oracle, PL/SQL, Databases, Microsoft SQL Server, Software Documentation, XML, Requirements Analysis, Testing, Visual Basic, Mainframe, IT Strategy, DB2, Enterprise Architecture, SQL, Business Analysis, Requirements Gathering, Data Warehousing
Education
DePaul University 1998 — 1999
Post Graduate, Computer Science
SOUTHERN ILLINOIS UNIVERSITY, COLLEGE OF BUSINESS 1982 — 1984
BS, Marketing
Southern Illinois University, Carbondale 1982 — 1984
Bachelor of Business Administration (BBA), Marketing
National Government Services October 1998 - Present
Health Care Service Corporation October 1994 - September 1998
Skills
Auditing, GAAP, Sarbanes-Oxley Act, Accounting, Financial Analysis, General Ledger, Financial Accounting, Variance Analysis, Account Reconciliation, Sarbanes-Oxley, Medicare Cost Report, Graduate Medical..., Disproportionate Share, Bad Debts, Coaching & Mentoring
Education
Ferris State University 1991 — 1993
Bachelor of Science (B.S.) in Business, Accountancy
Delta College 1989 — 1991
Associate of Arts (A.A.), Business
all facets of the product development life cycle August 2012 - Present
Wellpoint/NATIONAL GOVERNMENT SERVICES June 1998 - July 2012
Health Care Service Corporation June 1989 - August 1998
Skills
Testing, Analysis, Data Warehousing, Disaster Recovery, Microsoft Excel, Microsoft Office, Microsoft Word, User Acceptance Testing, Access, Business Analysis, Test Automation, Bilingual, COBOL, Spanish, Mainframe, Programming, Eztrieve, Problem Solving, Customer Service, Customer Satisfaction, Customer Support, Data Analysis, Data Mapping, Data Cleaning, Data Dictionary, Information Gathering, Requirements Gathering, Customer Experience, Systems Analysis, System Testing
Education
DeVry Institute of Technology
B.S, Computer Information Systems
Health Care Service Corporation July 2006 - Present
Health Care Service Corporation January 2000 - July 2006
US Navy Reserve January 2002 - January 2005
Compuware January 1997 - November 2000
United States Marine Corps September 1990 - September 1994
Skills
Project Management, Strategic Planning, Management, IT Management, Performance Management, Staff Development, Management Consulting, Six Sigma, Applications, Technology Change..., Application Lifecycle..., Cross-functional Team..., Problem Management, Strategic Leadership, Root Cause Problem..., Technical Staff..., HIPAA, SDLC, Mentoring, Team Leadership, Military Operations, Software Documentation
Education
DePaul University 2015 — 2017
Master of Science (MS), Business Information Technology
DePaul University
Bachelor of Arts (B.A.), IT Management
Health Care Service Corporation April 2010 - Present
BCBSIL December 1982 - June 2000
Skills
AHIMA ICD10 Trainer, AHIMA CCS and CCS-P...
Education
DePaul University 1980 — 1985
Master of Business Administration (M.B.A.), Operations Management and Supervision
University of Illinois at Chicago 1971 — 1975
Bachelors of Science, Health Information/Medical Records Administration/Administrator